Am I screwed? (Fido early cancellation fee). [Updated]
I started my iPhone 4S three year contract in October 2011 and recently wanted to upgrade to a Samsung Note 3. My contract ends up in October 2014, so I phoned up Fido and asked them how much it would cost to break my contract. The representative I spoke to informed me it would be $200. I asked him to explain it to me and he just rambled on saying "um oh because well the contract you started well it's because the contract and if you want to break it will be $200. The only other way is to upgrade your phone and pay $66."
It seemed very weird because he kept trying to make me upgrade into a new contract and pay $66. (Fido does not offer the Note 3 and I wanted to go with a different company).
During the same day, I walk by the Fido store at the mall and asked a representative there to double check for me. He pulled up my account and told me that the $66 is actually my cancellation fee because my contract is up in October. I asked him if he was sure and he told me yes.
Because of what the second Fido representative informed me, I went ahead and forwarded my cell phone number over to Wind and purchased the Samsung Note 3.
I received my final bill yesterday from Fido and there is a charge of $200 for the contract early termination. I phoned their billing department and was told to go to the Fido store to speak to the employees there who will be able to make adjustments towards my bill based on what I was told.
I went to the Fido store and spoke to the manager and he said I can't be helped there because they cannot work on billing and I would have to reach Fido's cancellation department.
I phoned into Fido a second time and asked for the cancellation department and the person speaking to me informed me that it's her (the billing department) that will take care of my issue. She said that I will need to find the representative who told me about the $66 cancellation fee, so that he can call into Fido for adjustments to the bill to be made.
I don't think I can wait all day at the Fido store for him? Am I screwed? I can try to check the store every day. Any advice? Just pay the termination fee? If I knew it was going to be $200, then I would have waited until October.
Also, on my account, Fido employees can see a note saying that a representative told me about the $200 cancellation fee, but there is no note from the guy who told me it was $66.
Update:
I found the in-store representative and he called in to Fido to tell them about what he told me. They credited me so that my cancellation fee is $66 instead of $200.
It seemed very weird because he kept trying to make me upgrade into a new contract and pay $66. (Fido does not offer the Note 3 and I wanted to go with a different company).
During the same day, I walk by the Fido store at the mall and asked a representative there to double check for me. He pulled up my account and told me that the $66 is actually my cancellation fee because my contract is up in October. I asked him if he was sure and he told me yes.
Because of what the second Fido representative informed me, I went ahead and forwarded my cell phone number over to Wind and purchased the Samsung Note 3.
I received my final bill yesterday from Fido and there is a charge of $200 for the contract early termination. I phoned their billing department and was told to go to the Fido store to speak to the employees there who will be able to make adjustments towards my bill based on what I was told.
I went to the Fido store and spoke to the manager and he said I can't be helped there because they cannot work on billing and I would have to reach Fido's cancellation department.
I phoned into Fido a second time and asked for the cancellation department and the person speaking to me informed me that it's her (the billing department) that will take care of my issue. She said that I will need to find the representative who told me about the $66 cancellation fee, so that he can call into Fido for adjustments to the bill to be made.
I don't think I can wait all day at the Fido store for him? Am I screwed? I can try to check the store every day. Any advice? Just pay the termination fee? If I knew it was going to be $200, then I would have waited until October.
Also, on my account, Fido employees can see a note saying that a representative told me about the $200 cancellation fee, but there is no note from the guy who told me it was $66.
Update:
I found the in-store representative and he called in to Fido to tell them about what he told me. They credited me so that my cancellation fee is $66 instead of $200.