TD rep unable to add my PCF chequing account
I subscribed to the TD E-series a few months ago. I wanted to have my PCF chequing account as an external account. The rep was puzzled, since she had never heard of this institution (it doesn't exist in Quebec). She tried entering my chequing number in her system, but she kept telling it wouldn't accept it because the formatting was incorrect. Fortunately I had my ING Direct cheques in my briefcase so I was able to add this as an external account, though it meant the hassle of transferring money to that account which I left dormant beforehand, every single time.
I called TD and explained the situation, and they told me I needed to call PCF so they could tell me what digits needed to be used. They told me it was impossible of doing this over the phone.
I called PCF, and they told me they were at a loss and it should work fine.
Indeed I am at a loss too, I had two different landlords use it for direct deposits and never had any issues.
Today a few months later I became tired of transferring money before purchasing e-series funds and on my lunch hour I called the rep in question, asking if she was available to try to add the chequing account again. She said I could just come in now and we would try. I went to the TD branch, which is minutes away from where I live. Unfortunately, it was to no avail. She even asked her superior who didn't know how to make it fit. She told me she was sorry but she didn't know what to tell me.
I'm really at my wit's end with this.
I called TD and explained the situation, and they told me I needed to call PCF so they could tell me what digits needed to be used. They told me it was impossible of doing this over the phone.
I called PCF, and they told me they were at a loss and it should work fine.
Indeed I am at a loss too, I had two different landlords use it for direct deposits and never had any issues.
Today a few months later I became tired of transferring money before purchasing e-series funds and on my lunch hour I called the rep in question, asking if she was available to try to add the chequing account again. She said I could just come in now and we would try. I went to the TD branch, which is minutes away from where I live. Unfortunately, it was to no avail. She even asked her superior who didn't know how to make it fit. She told me she was sorry but she didn't know what to tell me.
I'm really at my wit's end with this.