Sears Canada Rant Thread
I ordered from Sears Canada Online Kenmore 50 pint dehumidifier. Received email and voicemail confirmation that the product will be delivered on November 28, 2014 between 8a.m. and 6p.m. I waited all day but the product was not delivered. I called Sears customer service, the delivery was rescheduled for December 3 between 10:30a.m. and 12:30p.m. The delivery was an hour late but it finally arrived. Upon opening of the box, I noticed that the unit was previously opened and re-taped. The nylon packing straps that wrap the box were cut and placed inside the box. The unit looked new, perhaps it was a floor model, but I paid for a brand new unit. So far it is working fine. I gave negative customer survey. They called me few days later. I thought it was about the survey, but it was only to sell me extended warranty.
Extremely poor customer service.
Warning!!! Two delivery people deliver the product. One is holding the product, the other is holding the paperwork. The person holding the paperwork asks to quickly put your initials in few places. He does not explain what is being initialed. Well when they left I checked the paper and it turned out I initialed: "Product Is Damage Free" "Yes", "Customer Declined Inspection" "Yes". This was my first home delivery from Sears and most likely the last. Based on my experience please do not get conned in to signing the papers in a rush. Take your time, reading what your are signing.
Extremely poor customer service.
Warning!!! Two delivery people deliver the product. One is holding the product, the other is holding the paperwork. The person holding the paperwork asks to quickly put your initials in few places. He does not explain what is being initialed. Well when they left I checked the paper and it turned out I initialed: "Product Is Damage Free" "Yes", "Customer Declined Inspection" "Yes". This was my first home delivery from Sears and most likely the last. Based on my experience please do not get conned in to signing the papers in a rush. Take your time, reading what your are signing.