[Merged] Reminder! Code of Practice: Scanner Price Accuracy

[Chem]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)



Scanning Code of Practice (SCOP) F.A.Q.
=============================

1 - What is the “Scanning Code of Practice" (SCOP)?

The SCOP ("the Code") is a policy that some stores in Canada have agreed to follow. The main feature of the SCOP is the “Item Free Scanner Policy” [SCOP 1].

2 - What is the “Item Free Scanner Policy”?

When the "correct" price (i.e., the advertised or displayed price) is lower than the price that is scanned at the checkout, the customer gets the item for free, as long as the item costs $10 or less [SCOP 1.1(a)]. If the correct (i.e., lowest) price is more than $10, the customer gets $10 off the lowest price [SCOP 1.1(b)].

3 - What is the "Correct" price for an item in a store?

By law, the lowest advertised or displayed price is the "correct" price [Facts for Cashiers]. The exception is when the retailer has published or displayed a correction notice stating that the advertised or displayed price is an error. In that case, the "correct" price is the one given in the notice. [SCOP 2.2]

Note: all retailers in Canada are obligated by law to honour the "correct" price, whether or not they follow the Code.

4 - Which stores follow the Code?

In Quebec, all stores are required to follow a law that is similar to the Code. Outside of Quebec, many major Canadian retailers have agreed to follow the Code. This includes Canadian Tire, Future Shop, Costco, Loblaws, Rona, Sobeys, Metro, Pharmasave, Home Depot, Shopper's Drug Mart, and Wal-Mart. For the full list, see the "RCC" link at the end of this FAQ.

5 - What items are covered?

The code applies to merchandise with a UPC bar code. One exception is prescription drugs. Another is a “price ticketed item", which is one that has a price affixed to it [Pamphlet].

6 - I bought multiple, identical items. Does the Item Free Scanner Policy apply to all of them?

The Item Free Scanner Policy only applies to the first item [SCOP 1.2]. The "correct" (lowest) price applies to the remaining identical items.

7 - Is the Item Free Scanner Policy applied to the regular (scanned) price, or the lower, "correct" price?

The policy is applied to the lower, “correct” price [SCOP 1.1(b)].

8 - I pointed out an error, but I was offered the corrected price, and not the Item Free Scanner Policy.
9 - The cashier did not think they were allowed to apply the Item Free Scanner Policy.
10 - The cashier did not know about the Item Free Scanner Policy, and did not want to apply it.

The cashier should know about and have been authorized to offer the Item Free Scanner Policy [SCOP 7.1]. There may be a valid reason why the cashier did not agree to apply the policy. Often the Customer Service department can clarify the issue, or apply the Item Free Scanner Policy for you. You may also wish to bring this situation to the attention of the store manager, who may be unaware that the cashier needs further training.

11 - The store manager also refused to honour the Code. What should I do now?

There may be a valid reason why the manager did not agree to apply the policy. You can get information and assistance by contacting the Scanner Price Accuracy Committee at 1-866-499-4599.

12 - Can the Scanner Price Accuracy Committee do anything for me?

The committee may contact the retailer on your behalf to resolve the issue. The Committee also tracks complaints, and creates an annual report (see link below).

13 - The bar code and description don't match the item I bought, but it looks like the picture in the flier/ad.
14 - I found the item in a bin that was marked with a lower price, but the UPC doesn't match.

The code won't apply if item does not match the barcode and description on a sign or in a flyer, even if it was found in the wrong bin.

15 - I don't think the store has corrected the price, yet. If I get another one, will the Item Free Scanner Policy apply to it?

The limit of one free item only applies to a single transaction [SCOP 1.2]. When a new transaction is performed, if the error has not been corrected, the Item Free Scanner Policy should be applied again to this new transaction, and the item should be free.

16 - Does Zellers follow the Code?

No, Zellers does not follow the Code. We will have to see what happens when they are bought out by Target. However, it is still important to make a note of the advertised/displayed price, to catch errors and get the lower price. If the scanned price at Zellers is higher than an advertised or displayed price, the customer is entitled to the lowest price (unless there is a correction notice). However, if the scanner shows a higher price, Zellers does not have to follow the Item Free Scanner Policy.

17 - An item has a bar code, but also a price written on it, or a price sticker. Does the SCOP apply?

No, the SCOP does not apply to an item with a price on it, even if it also has a bar code [Pamphlet].

18 - An item scanned at a lower price. Does the Item Free Scanner Policy apply?

No, the Item Free Scanner Policy only applies when the scanned price is higher than the correct price [SCOP 1.1].

19 - I paid for the item, then found the error. The manager said the Code only applies if I point out the error BEFORE I pay.
20 - I pointed out the error before I paid. The manager said the Code only applies if I point out the error AFTER I pay.

The policy applies any time a scanning error occurrs, and the scanned price is higher. This is true regardless of when the error was pointed out, or when payment occurred. However, it is wise to point out the error as soon as possible.

21 - The manager said the Code doesn’t apply, because “head office” updated the database.
22 - The manager said the sign was left over from last week’s sale, so the Code doesn’t apply.
23 - The manager said that the sign was wrong, not the scanner, so the Code doesn't apply.

The reason for the scanning not matching the lowest price does not matter; the SCOP and Item Free Scanner Policy still apply.

24 - The manager said the sign was put up in error, so the Code doesn’t apply.
25 - The manager said the advertised/displayed price is just wrong, so the Code doesn’t apply.

The "correct" price is the advertised or displayed price, and the SCOP applies until the price is corrected.

26 - When the scanned price was wrong, I pointed out the sign. The manager pulled the sign down, and said the Code no longer applies to me.

The manager did not know about the sign until you pointed it out, so the SCOP still applies.

27 - The manager said they can’t honour the Code, because they’d lose money on the transaction.

The purpose of the Item Free Scanner Policy is to motivate the retailer to have scanner accuracy, not to protect them from financial losses.

28 - The manager said it’s a “voluntary” code, or is only a “guideline”, and refuses to honour the Code.

The store is a signatory to the Code, and cannot refuse to honour it, unless they formally do so through the Scanner Price Accuracy Committee.

29 - The manager said that the Item Free Scanner Policy only applies to items that cost less than $10. Mine cost more than $10.

You don't get the item for free, but you do get $10 off the lowest price [SCOP 1.1b].

30 - I saw a lower price on the sign, but after an employee "checked", a higher price had been substituted.

One option is to retrieve the sign from the shelf after paying, but before going to Customer Service to point out the error. Another idea is to use a cell phone or camera to take a picgture of the low-priced sign. You may wish to report an incident like this to the Scanner Price Accuracy Committee at 1-866-499-4599.

31 - Why do some retailers volunteer to follow the code?

The official answer is to “Visibly demonstrate retailer commitment to scanner price accuracy” [SCOP Purpose].

The unofficial answer is to prevent the Code from becoming law in all of Canada, as it did in Quebec.

-----

References:

Retail Council of Canada (RCC): http://www.retailcouncil.org/advocacy/national/issues/cp/scanner_accuracy02_eng.asp

CACDS (Canadian Association of Chain Drug Stores) Pamphlet: http://www.cacds.com/LinkClick.aspx?fileticket=eE_yusllrqc%3d&tabid=264

CACDS, Facts for Cashiers: http://www.cacds.com/onrecord/documents/EnglishCashierDocumentSeptember2007Final.pdf

CB (Competition Bureau): http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01262.html

Annual Report (2010): http://www.cfig.ca/docs/feature_scanner_accuracy.pdf

[bigredlemon]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.

[wanted]

Yep.
Been posted numerous times, I think it's in freebies though.
Never had the opportunity to take advantage of this though.

[CSR]

Does it work if the scanned is price is LESS than the posted price?

[whrlwndz]

i'll go look today
thanks!

[lance]

I have used this successfully at both Shoppers Drug Mart and IGA this year. I thought that it would only work if the price that is scanned by the cashier is more than that on the shelf.

There is some useful information in the thread at:

http://www.redflagdeals.com/forums/showthread.php?t=40939&highlight=scanner

[Marco]

Does it work if the scanned is price is LESS than the posted price?

No. Only if the item scans higher than posted price.

[jimbarric]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

[Chem]

Just call a manager. Everytime I use it in Future Shop (even on items that scanner lower), I get the $10 off. The managers know.

[doubleA]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.

Do all retailers have to abide by this policy? If not, is there a way to know which retailers abide by this policy?

[Pseudo Nim]

Does it work if the scanned is price is LESS than the posted price?

Yes it does. You get charged the higher price, plus $10.





I can see why you ask, but I couldn't resist that... :twisted:

[Patty]

We should post a list of participating retailers.

I've been successful in getting free items or $10 off at Walmart, Superstore, Safeway, Staples, Future Shop and Home Depot.

I like Walmart because they have the price scanners throughout the store. If you have nothing better to do you can just load up a shopping cart with things you wouldn't mind getting for free (or $10 off) and scan the items just to see which ones scan up wrong. Then proceed to the checkout with all the incorrectly priced items. :cheesygri

[dmbfan]

I have used this a number of times successfully at Zehrs, Canadian Tire, and Sobeys. I'm not sure if I am proud or embarrassed to admit I did this once to Zehrs on a price difference of one cent - I pointed out the Scanning Code of Conduct sign stuck to the register, and said this would apply. They agreed, and gave me $10 the patio swing I was buying!

Keep an eye on products you buy at the major grocery store chains, because, at least in my area, both Zehrs (Loblaws) and Sobeys (A & P) abide by the code and have signs posted at the registers.

[cheap_guy]

We should post a list of participating retailers.

I've been successful in getting free items or $10 off at Walmart, Superstore, Safeway, Staples, Future Shop and Home Depot.



I don't know about the rest of the country, but I'm pretty sure that in Quebec, the law is that if you don't put price tags on each individual item (ie: the item is scanned), then if the price is too high, you get it for $10 off or free (depending on which discount is less). I only was able to take advantage once, at a radioshack on a power switch for my PC. So in Quebec, at least, every retailer should be a participating one.

[Jon Lai]

would this work if the price was actually lower than the listed price? LOL.

[CSR]

would this work if the price was actually lower than the listed price? LOL.
Someone said no.

[robg]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Yeah, the "deal" you got doesn't make sense to me. If the shelf says the item is $10 and I get to the cash and it scans at a higher price, then this makes sense. In your case, the cash rang it in as *cheaper* than the shelf... so why would you be entitled to an extra $10 off?

Heck - if it scans in less than what I expected to pay, I'm already pretty happy. I didn't know I could sucker them for an extra $10 off or possibly free...

[nacho113]

would this work if the price was actually lower than the listed price? LOL.

The retailer is only required to give the discount if the item scans at more than the signing indicates. If the item already scans at a price lower than the sign indicates, then you don't get the discount. (your already getting a better price than indicated)

[kylewong]

Yeah, the "deal" you got doesn't make sense to me. If the shelf says the item is $10 and I get to the cash and it scans at a higher price, then this makes sense. In your case, the cash rang it in as *cheaper* than the shelf... so why would you be entitled to an extra $10 off?

Heck - if it scans in less than what I expected to pay, I'm already pretty happy. I didn't know I could sucker them for an extra $10 off or possibly free...

Every store should keep their product price as accurate as possible.
That can become an advantage to the store. Sometime they enter the price incorrectly into their database. They may lost a lot of money on a product without even knowing, until someone tell them that the price scanned is a lot lower than the one on shelv. Some responsible manager may follow up the situation. They can stop losing money.

[Jordie]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

I had the same experience with Walmart. Didn't move until a manager came, also looked at me like I was an idiot. Pointed at the counter and quoted Mr. Maguire.

... after holding up the line they were kind enough to credit my receipt the entire $1.72. I felt like a jerk (which I was) but I blame that on Walmart for not training their employees correctly.

[balou911]

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)


and




"would this work if the price was actually lower than the listed price? LOL. "

The retailer is only required to give the discount if the item scans at more than the signing indicates. If the item already scans at a price lower than the sign indicates, then you don't get the discount. (your already getting a better price than indicated)

[Ngo_35]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Your lucky to get the dvds cause your not supposed to get the $10 benefit if the scanned price is lower.

[robg]

Every store should keep their product price as accurate as possible.
No argument from me there...


That can become an advantage to the store. Sometime they enter the price incorrectly into their database. They may lost a lot of money on a product without even knowing, until someone tell them that the price scanned is a lot lower than the one on shelv. Some responsible manager may follow up the situation. They can stop losing money.
Yeah, but chances are the scanned price is correct and they just forgot to change the tags on the shelf. I doubt very highly they would change the tag on the shelf and forget to update the dataase... just seems pretty unlikely. So they aren't losing anything at all.

[Fraggle]

walmart is a pain in the ass. I was buying some soap which was labled $1.97 and it rang up as 11.97! They downright refused to give it free in the checkout line, I asked for a manager and he said he would only match the price.. I would only get it free if I paid for it completely then stood in the insanely large returns line. There was also a sticker stating the code of practice right on the register, he claimed it was only a guideline.

Utter bs. Walmart just aggrivates me too much to shop there much at all.

[BoxsterS]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Here's another reminder - This forum is for hot deals.

[MARZ]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

I get the same response, far too often.

[Daemar]

The policy should be posted at the entrance of the store AND at the register. So if anything happens and the store is a participant of the VOLUNTARY code, point out the sign at the register. The sign also has a phone number, if they refuse to abide by the code, call the number and let them know. It won't get you the item for free (if under $10 of course) but at least there's a record of it that hopefully brings about some action if enough cases are reported.

[Becks]

Yes, and I believe the number to call is 1-866-499-4599 to file a complaint with the Scanning Code of Practice people.

[sentinel]

Here's another reminder - This forum is for hot deals.
YES!! Thank you! I couldn't possibly be the only person that is getting sick of useless reposts.

[lip1978]

Worked at Walmart and Best Buy for me

[prod]

Works for me at Superstore (Don Mills) all the time.
For the last week they have large container of mixed nuts (good ones) labeled at $8.99 scanning as $9.99. My girlfriend has gone every 2-3 days and gets one for free. And canned peas have worked for the last 2 months.
They dont seem to correct prices in any hurry. :cheesygri

[Patty]

For the last week they have large container of mixed nuts (good ones) labeled at $8.99 scanning as $9.99.

Large container? Are you talking about bulk foods? If so then you are lucky. The last time I found a pricing error on their bulk foods I was told that the scanner code only applies to items which are scanned. Bulk foods are entered manually and do not apply.

[JF Ryan]

FYI

All Shoppers Drug Mart stores prominently displays the 'Scanning Code of Practise' at the front of their stores or at the front of each cash register to remind you. If you get rejected, call the SDM support line to lodge a complaint.

[chlorine]

At No Frills, there was one time I thought Bits & Bites were still 99 cents a bag... I thought, good price, let's get 2. They scanned at 1.97 or something... so the cashier asked another cashier... she scanned it... duh... obviously it will scan the same.. then they called some another clueless employee over to check the price... of course he comes back saying 1.97. I was like sorry (I said that because I held up the line and they came back saying it's 1.97).

Anyway, I was sure I saw 99 cents... so I dropped off my grocery, went back in, took down the 99 cent sign I saw and brought it back to the same cashiers... then I was told to go to another aisle and waited for someone to come... that same clueless dude who went to check the price asked me if I wanted to buy it. I said no, I wanted to get one for free. He wasn't impressed.

This is the second time I had this happened to me at No Frills... they make you wait... and stare you down too. It's so lame considered the policy is posted at each register.

[beripari]

I'm familiar with the basics of SCOP & use it often but this is the first time I've run into this particular problem. Can anyone answer & save me time going through the entire SCOP policy?

DS & I were @ SDM & purchased an item that had a price sticker on it saying Reg. $14.99 SPCL $8.00 (in red) just one sticker top 1/2 white, bottom half red ...not like the all red clearance stickers.

Cashier scanned it in & it showed $14.99. I said no, that's not the price. She voided the item & was about to key it in (override) $8 when I said "don't I get if for free then?" When this exact same scenario happened to me at Pharmaplus, they gave me the item for free ... maybe I was just lucky??

Mgr came over & said, no, when its a clearance item they have to manually key in the override. I said the price should be in the computer (shouldn't they change the price in the computer and/or draw a black line through the UPC code to prevent the cashier from scanning it?). He had the entire SCOP policy there but with DS, I couldn't even attempt to go through it. We amicably agreed to disagree, told him I'd check it out & come back if I was correct since my receipt showed everything I needed on it.

Should the item have been free or did SCOP not apply in this case? I want to be sure of my facts before calling SDM customer service to complain.

[jdewit]

purchased an item that had a price sticker on it saying Reg. $14.99 SPCL $8.00 (in red)

Cashier scanned it in & it showed $14.99.

Should the item have been free or did SCOP not apply in this case? I want to be sure of my facts before calling SDM customer service to complain.

I believe SCoP applies to unticketed items only. Since the item had a tag on it, you knew how much it should be & error was easily corrected.

[Laserheart]

I tried at Walmart a while back, but the lady looked at me like I was an idiot.

If the manager knew about that, they would probably be fired. There is a strict policy at Walmart to conform with the recommended standards.

[scath]

I went to Futureshop to buy something but when they scanned it the system it came up as the wrong product and had a lower price but they refused to give it to me for that price. The manager and sales rep treated me like I was an idiot and refused to sell it to me. I called that 1-800 number on the Code of Practice... F/S Corp. called a few days later and offered me a $50 giftcard because of the mistake.

[Captin Howdy]

The stores that do the pricing code have it (should) at the enterence of the store as well should have it on every register. The funny thing is most ppl the work at these places dont even know how it works. I remember i was at walmart once and i guy got 15+ fishing lures. They were under the wrong label, they were suppose to be $10+ each but the label said $2.99. The cashier ended up giving him each lure for $2.99 :s...for that matter half the stuff in walmart is usually mislabeled >:(

[mparsons]

Hah, nice timing. I was just searching for this thing yesterday (forum was returning a mysql error ).

Happened at Canadian tire couple days ago. cable advertised as 9.99, rang up as 14.99. The cashier went to verify the price on the tag in the aisle, and came back and said I was getting it for free. No arguing, no nothing.

Cant complain about that.

[Jon Lai]

The stores that do the pricing code have it (should) at the enterence of the store as well should have it on every register. The funny thing is most ppl the work at these places dont even know how it works. I remember i was at walmart once and i guy got 15+ fishing lures. They were under the wrong label, they were suppose to be $10+ each but the label said $2.99. The cashier ended up giving him each lure for $2.99 :s...for that matter half the stuff in walmart is usually mislabeled >:(

or people just had fun peeling labels off and switching labels of other products.

[Captin Howdy]

or people just had fun peeling labels off and switching labels of other products.

Nah...Wal-mart doesn't use sticker for there labels anymore. I use to work there and trust me half the stuff is under the wrong label. The problem is when the people work at night and have to put the items on the shelves they run out of room so they stick it anywhere :s

But i'm sure some people do move labels around, you can usually tell who those ppl are tho. They wanna speak to the manager etc

[Leahjz]

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

[Jon Lai]

Nah...Wal-mart doesn't use sticker for there labels anymore. I use to work there and trust me half the stuff is under the wrong label. The problem is when the people work at night and have to put the items on the shelves they run out of room so they stick it anywhere :s

So you're saying they input the wrong price into the computer?

[me!]

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

I totally agree with u. I had an incredible difficult time with this at StupidStore.

They even had a 8.5 x 11 cardboard sign with the lower price and I showed it to them, yet they were still denying it even though it was right in front of their frickin faces. Now this was BEFORE the scanner code of practise discount. they didn't even want to give me! their lower advertised price, giving me! some sort of BS saying maybe is was for another similar product. yah nice bs there, STupidstore :mad:

I asked had two of the same item that I wanted to get, but STupidstore would only give me! one item. No where does it say that they have to honour only one item of their advertised price. :mad: Again, this was BEFORE the scanner code of practise discount. THey would not admit to their frickin' mistake, but had to own up to at least one discounted price, but not the other. I was arguing for about 15 mins. with managers. I even think they had some sort of security guy monitoring the argument in the background. Freakin dumbass Stupidstore.

I should have gotten the displayed, advertised price on BOTH items, not just one.

But i did get the 10$ discount. Serves them right. dumbasses. :evil:

[scath]

I think because employees have greater access to stock/pricing they don't want employees changing prices or looking for pricing mistakes then taking advantage of it. When I worked at Ultra Mart we couldn't take advantage of the fresh or it's free as some employees were hiding stock.


I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

[treasureseeker]

I did a little research into this and it's voluntary in most provinces but actually is law in Quebec (not exactly the same but very similar).

If they post the signs and give you grief, just tell them you'll call the number on the sign. That usually gets them to cooperate.

Even though it's voluntary, most of the corporate offices know that if they don't do it, there's a good chance that politicians will change the laws and force it on them anyway.

[jory29]

I had a great experience at Futureshop last week. I went in to buy the Madcatz Gamecube dance mat/software bundle, and all of them were correctly labeled as $39.99 - except 1, that looked like it had been taped shut again, it was labeled @ $59.99. I asked the SA that if it were priced incorrectly, could I have the $10 SCOP off of the price, and she said she would see. It scanned in at less, @ $39.99, but she asked her Manager, and he said sure, take $10 off of the $39.99 price. {The SCOP dictates that you can receive it only if the item rings in as higher than the listed price, so they did me a favor, obviously.] I had pointed out that it looked like it could be a returned one, as it was taped shut, so maybe that helped. :razz: So I got it for $30, and, I had used my @home gift cards to pay, so since I got 20% off for that, I figure I paid around $24 plus $2.20 total in GST [no PST in Alberta.] Good price for a REALLY fun workout!! I love it!

[Becks]

Save-On Foods has been great to me with regard to following the SCoP. I got a free tub of margarine this week.

[MilkyWind]

So is there an official list of participating websites or a link?

[me!]

So is there an official list of participating websites or a link?
yes, google it.

[Iron Chef Ajax]

Can you go back with your receipt if you didn't notice the scan was incorrect at checkout?

[1226]

So is there an official list of participating websites or a link?

First post of this thread. :rolleyes:

[Becks]

Can you go back with your receipt if you didn't notice the scan was incorrect at checkout?

You should go back, period, whenever they overcharge you.

[JF Ryan]

Recently, a notice was sent to all SDM stores on how this SCoP works because they have been getting high volume of calls to their customer service line. If its RFDers that are doing that, way to go!

[Kinki]

I was one of them. My GF bought something from SDM last month and it rang up higher than the advertised price. She faintly remembered something about the Scanning Code of practice, but was told there was no such thing by one of the Supervisor and that they don't give away free stuff. My gf even offered to show the Supervisor the RCC sticker on their front door. I wasn't in a good mood that day, so I called the store and spoke with the Sup and he got scared and broke down when I told him that I would go in personally and speak with the boss (the pharmacist is the boss of each Shoppers), so he offered to correct his mistake for my gf. Of course I wasn't going to let him off the hook that easily for lying to my gf. So I called RCC and filed a complaint and the following day spoke with the Pharmacist and demanded an apology from the Supervisor & to better train their employees on the Scanning Code of Practice. A day later the Supervisor voluntarily called me and apologized and offered to give my gf the item for free.


Recently, a notice was sent to all SDM stores on how this SCoP works because they have been getting high volume of calls to their customer service line. If its RFDers that are doing that, way to go!

[b0ne]

Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper. :)

[Jon Lai]

Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper. :)

First item only.. so the 2nd car in the same purchase will be regular price (the fixed price)

[b0ne]

First item only.. so the 2nd car in the same purchase will be regular price (the fixed price)

Thanks, I just found that myself too.

1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.

I dont need the 2nd card, so I'll just return that one. The one I bought today was the same colour as 1 of the first 2.. couldnt remember what colours i purchased. :)

[wanted]

Score for me!

At walmart, they had some diecast vehicles for $13.92, but there's a walmart sticker on them that says $12.92.. didnt notice til I got to the cashier, so I got them for $2.92.. I purchased a couple last week too, so now I have to go back and get that adjusted!

I'm not sure if it's quite the same though, since it rang up as what it says on the shelf.. just the sticker has a lower price.

Also, is there a limit on how many times you can use the policy? On just 1 item or more? Too lazy to look myself right now.. will after supper. :)

which car?

[Becks]

Got some free cheese the other week from Safeway. I had to tell the cashier about the "free" thing. She obviously never heard of this policy 'cuz she called her supervisor to ask about it.

[putty]

Do all retailers have to abide by this policy? If not, is there a way to know which retailers abide by this policy?


CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Shoppers Drug Mart
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

[putty]

Follow their instructions for best results:

7. CONSUMER COMPLAINT PROCESS
7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.

7.2 A customer dissatisfied with the cashier's decision will be directed to the store manager or supervisor.

7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.

7.4 The time period for considering a particular complaint should be left to the discretion of the retailer. However, generally complaints should be resolved as expeditiously as possible and, in any event, no later than one month after the error is alleged to have occurred.

7.5 In the event that the dispute between the retailer and the consumer cannot be resolved:


(a) either party may refer the complaint to the Scanner Price Accuracy Committee; and
(b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.

[that_staples_guy]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.

I wonder if Staples is.

[Konowl]

I did this at London Drugs a few weeks ago. No one had any idea what was going on, even though it was posted on the front of the till. The store manager came over and did it, but glared daggers at me the whole time. It happens that my fiance works there and was standing with me at the time.

The store manager approached him later and told him she was "very dissapointed in his actions and judgement", and it's "not appropriate for employees, or family of employees".

I think that's a load of BS! She just conveniently made this part of the policy up. We're pursuing it with the Retail Council of Canada, and LD HR. That's harassment... Needless to say, I don't think it was worth a pack of paper towels to me.

If they're going to comply with this code, they should educate employees and management, or just scrap the whole idea!!

You know, I don't know the entire context of the situation, what your husbands job is etc, or what the working relationship is like at your husbands store. However, if I were in her shoes, I'd be kind of pissed at your husband as well. Don't bite the hand that feeds you. What your husband SHOULD have done is TELL someone the price was wrong, instead of trying to get one for free. And the fact that now you want to escalate this to the Retail Council of Canada and LD HR?!?! And claim harassment?!?!?! Wow.

But like I said, I don't know the entire situation. But I take her side on this one.

[ipse]

You know, I don't know the entire context of the situation,

But like I said, I don't know the entire situation. But I take her side on this one.

Do you work for Staples by any chance? You sure act like it....This is one of the reasons why store managers have it their way: lack of action from customers. Moreover, you find a "good explanation" for getting ripped off . Nice.

Tell me, why does the store abide by the policy if it "upsets" the manager? Crapola....

[Jon Lai]

I for one cannot understand why managers get upset so easily. It's not like these stores run on franchaise.

[bigphil26]

FYI

All Shoppers Drug Mart stores prominently displays the 'Scanning Code of Practise' at the front of their stores or at the front of each cash register to remind you. If you get rejected, call the SDM support line to lodge a complaint.

If you ever have a problem with this at shoppers call 1-800-SHOPPERS and they will give it to you for free, the store that denied me also delivered a bottle of shampoo to me at work the next day.

[that_staples_guy]

You know, I don't know the entire context of the situation, what your husbands job is etc, or what the working relationship is like at your husbands store. However, if I were in her shoes, I'd be kind of pissed at your husband as well. Don't bite the hand that feeds you. What your husband SHOULD have done is TELL someone the price was wrong, instead of trying to get one for free. And the fact that now you want to escalate this to the Retail Council of Canada and LD HR?!?! And claim harassment?!?!?! Wow.

But like I said, I don't know the entire situation. But I take her side on this one.

Exactly.

[that_staples_guy]

As far as I know, Staples does not participate in the policy. Here's what happened a while back. A lady goes to the aisles section and brings a tub of Jellybeans up to the cash, along with various other merchandise. The tub scans in at $3.99, she thought it was $1.97, so the cashier called the manager up. Now, this woman was truly rude about the whole thing "you have to give it to me at this price!!!, that's how I found it." My manager calmly informed her that he wouldn't because Staples doesn't participate in the practice, thereafter she left a good $50 worth of stationary in the cart and left immediatly... over a tub of Jellybeans.

If it were me, I would have given it to her, saves a bunch of trouble that way. I talked to my manager later and he told me that if the woman had been polite he would have done it, even though Staples doesn't have that policy, she didn't have to be so rude. So I guess it makes sense looking at it that way.

[CSR]

As far as I know, Staples does not participate in the policy. Here's what happened a while back. A lady goes to the aisles section and brings a tub of Jellybeans up to the cash, along with various other merchandise. The tub scans in at $3.99, she thought it was $1.97, so the cashier called the manager up. Now, this woman was truly rude about the whole thing "you have to give it to me at this price!!!, that's how I found it." My manager calmly informed her that he wouldn't because Staples doesn't participate in the practice, thereafter she left a good $50 worth of stationary in the cart and left immediatly... over a tub of Jellybeans.

If it were me, I would have given it to her, saves a bunch of trouble that way. I talked to my manager later and he told me that if the woman had been polite he would have done it, even though Staples doesn't have that policy, she didn't have to be so rude. So I guess it makes sense looking at it that way.

The customer is ALWAYS right, you see...?

[neo1973]

If it were me, I would have given it to her, saves a bunch of trouble that way. I talked to my manager later and he told me that if the woman had been polite he would have done it, even though Staples doesn't have that policy, she didn't have to be so rude. So I guess it makes sense looking at it that way.
As always, being polite will help you in the long run. :)

[Jon Lai]

The customer is ALWAYS right, you see...?

Hmm.. yes but customers should be polite as well.. I stand on staples' side for once.

[camy47]

Thanks for the post....very informative. It has happened to me numerous times where items scan in at higher prices...especially at WalMart. If only I had known about SCOP!!!

Does anyone know if there are similar policies in the USA? I have found certain stores down there are awful for this. Especially when they have sales that offer discounts on discounts (like take an extra 20% off the clearance price of 50% off). You really have to watch your receipts and know your math!

Oh...I mentioned this forum to my mother, and apparently her local Loblaws is excellent for honouring this policy. She hadn't heard of it...but she said that a few times she had been checking out and noticed an error and mentioned it, the cashier just always gave her the item free. Now she knows why! :)

[b0ne]

which car?


These ones.. pic below.. see the $12.92 sticker on them.. I guess it's not supposed to be there. :) I checked another walmart, and the sticker was either removed or blacked out with a marker.

http://bone.chimp.ca/x/mustang.jpg

[that_staples_guy]

Oh...I mentioned this forum to my mother, and apparently her local Loblaws is excellent for honouring this policy. She hadn't heard of it...but she said that a few times she had been checking out and noticed an error and mentioned it, the cashier just always gave her the item free. Now she knows why! :)


I second that, no hassles at all.

[Konowl]

Do you work for Staples by any chance? You sure act like it....This is one of the reasons why store managers have it their way: lack of action from customers. Moreover, you find a "good explanation" for getting ripped off . Nice.

Tell me, why does the store abide by the policy if it "upsets" the manager? Crapola....

Huh?

I'm referring to the lady who's husband works at the store where she wanted the item for free. I don't think employees should be abusing the policy at their place of employement. Good explanation for getting "ripped off"? What are you talking about? English please.

[Konowl]

The customer is ALWAYS right, you see...?

LOL, that's not true anymore, you see? You would be dumbfounded at the amount of fraudulent returns people attempt.

Personally, if someone is overly rude to me I will NOT go out of my way to help them. I treat everyone I meet with respect and I expect the same in return. We are all adults here.

[Headhunter]

We are all adults here.
Heh heh heh. ;)

[me!]

Originally Posted by camy47
Oh...I mentioned this forum to my mother, and apparently her local Loblaws is excellent for honouring this policy. She hadn't heard of it...but she said that a few times she had been checking out and noticed an error and mentioned it, the cashier just always gave her the item free. Now she knows why!

If Loblaws has the same policy as Stupidstore, then I find that hard to believe. It's almost as difficult as giving away your first born, getting a scanner code of practise adjustment and discount. Read my post earlier on my story.

[Konowl]

If Loblaws has the same policy as Stupidstore, then I find that hard to believe. It's almost as difficult as giving away your first born, getting a scanner code of practise adjustment and discount. Read my post earlier on my story.

Same chain, supposedly same compliance with scanning code. Of course, results may vary by store (training, management). Your experience could have been the result of a new cashier, I dunno. However, if you complained to the scanning code number and told them of your experience, it would get back to the market manager of that store and he would have some words with management... :)

[Konowl]

Heh heh heh. ;)

LOL, I was kinda chucklin while I wrote that... :lol:

[b0ne]

These ones.. pic below.. see the $12.92 sticker on them.. I guess it's not supposed to be there. :) I checked another walmart, and the sticker was either removed or blacked out with a marker.

http://bone.chimp.ca/x/mustang.jpg

I've got a question about my own Pricing Mistake


SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

Because mine was individually priced, would the policy NOT apply? or does it apply because they scanned it for the price, and didnt go by the ticketed price originally? :confused:

[shoprider]

Do you work for Staples by any chance? You sure act like it....This is one of the reasons why store managers have it their way: lack of action from customers. Moreover, you find a "good explanation" for getting ripped off . Nice.

Tell me, why does the store abide by the policy if it "upsets" the manager? Crapola....

It's called being loyal to your employer. If you had somebody working for you, how would you feel if they started taking advantage of your store policies and costing you money? I'd be pissed off and I'd cut the fool's hours or start giving him the worst shifts and assignments. On their first mistake, I would fire his @$$. Employees are expected to act in the best interests of the company they work for.

Totally different- you can't compare employees taking advantage of a policy to a customer off the street.

[Konowl]

It's called being loyal to your employer. If you had somebody working for you, how would you feel if they started taking advantage of your store policies and costing you money? I'd be pissed off and I'd cut the fool's hours or start giving him the worst shifts and assignments. On their first mistake, I would fire his @$$. Employees are expected to act in the best interests of the company they work for.

Totally different- you can't compare employees taking advantage of a policy to a customer off the street.

Exactly, thankyou.

Also, I find it pretty telling that they are threating harassement towards the employer for them even saying something to them. I would never dream of taking advantage of a pricing error on the shelf by my employer.

[b0ne]

bump for opinions on my toy purchase

[jdewit]

bump for opinions on my toy purchase

BEcause it has a sticker, they could deny you the $10 off and charge you $12.92.

[me!]

Same chain, supposedly same compliance with scanning code. Of course, results may vary by store (training, management). Your experience could have been the result of a new cashier, I dunno. However, if you complained to the scanning code number and told them of your experience, it would get back to the market manager of that store and he would have some words with management... :)
i tried that.

all i got were to stupidstore security goons in the background monitoring my arguement with the stupid head cashier and some stupidstore department manager.

[robg]

I tried to apply this today on a purchase at Walmart, Kanata Ontario. The new Disney Cinderella dvd was shrink-wrapped with a bonus "learn to read" type of dvd, and the price on the shelf read $19.23 or thereabouts, changed from $23.83.

After it rang in at the cash, total was over $27 with taxes, which I thought must be wrong. Sure enough, it scanned in at the $23.83 rather than the reduced price. I waited for 10 minutes for someone with enough authority to show up to void the transaction, and I decided to ask about this policy. She said it did not apply because the item was "ticketed" - ie: it had a price tag on it (which read $23.83). I pointed out that the price was incorrect compared to the shelf/display area. She said that didn't matter.

Upon checking the details of the code online, I was dumbfounded to find that indeed she was correct. The scope of this code exempts items that are not readily accessible to the consumer (ie: prescriptions, cosmetics) and also exempts any ticketed item.

This fact alone makes this whole code BOGUS. All any retailer has to do to cover their butts from taking a loss on scanner price inaccuracies is TICKET THEIR ITEMS. Doesn't matter one bit if the price on the ticket is correct or not - if it is ticketed, they are not obligated to honor the code against that item. It's pretty much "the norm" that the retailer will give you the lower of any advertised or displayed prices where discrapancies are found, but it's quite easy for them to avoid giving the extra $10 discount or item free altogether as this code suggests.

[me!]

I tried to apply this today on a purchase at Walmart, Kanata Ontario. The new Disney Cinderella dvd was shrink-wrapped with a bonus "learn to read" type of dvd, and the price on the shelf read $19.23 or thereabouts, changed from $23.83.

After it rang in at the cash, total was over $27 with taxes, which I thought must be wrong. Sure enough, it scanned in at the $23.83 rather than the reduced price. I waited for 10 minutes for someone with enough authority to show up to void the transaction, and I decided to ask about this policy. She said it did not apply because the item was "ticketed" - ie: it had a price tag on it (which read $23.83). I pointed out that the price was incorrect compared to the shelf/display area. She said that didn't matter.

Upon checking the details of the code online, I was dumbfounded to find that indeed she was correct. The scope of this code exempts items that are not readily accessible to the consumer (ie: prescriptions, cosmetics) and also exempts any ticketed item.

This fact alone makes this whole code BOGUS. All any retailer has to do to cover their butts from taking a loss on scanner price inaccuracies is TICKET THEIR ITEMS. Doesn't matter one bit if the price on the ticket is correct or not - if it is ticketed, they are not obligated to honor the code against that item. It's pretty much "the norm" that the retailer will give you the lower of any advertised or displayed prices where discrapancies are found, but it's quite easy for them to avoid giving the extra $10 discount or item free altogether as this code suggests.
yup, I'm sure most retailers hate honouring this, that is why they go to great lengths to deny it. just read my stories i've had with Stupidstore.

[go leafs]

My experiences:
-Tony Hawk Underground 2 scanned for 70 bucks at Best buy, (priced at 30)... scanning code denied.. Oh well, the 30$ price was a mistake anyways I think ;) (game just came out)

-Salad @ YIG orginially 2 dollars, scanned for 0.38... I thought I would get it for free, but found out the policy was for lower priced items scanning at higher prices. Felt pretty bad for raising the issue over 38 cents! :cheesygri

[Oni-kun]

I work cash and customer service at a Loblaws. We follow the code of practice its stickered at every cash. We don't openly advertise it though because what company would? I usually dont even tell people about it unless they seem really upset that they have been waiting so long for a price check. The way it works at a Loblaws is you pay for the item first at the scanned price and then you take it to customer service and they give you back the money because they need to log it so somebody can correct it. If they refuse to do it for you ask them for the number for loblaws head office and they'll **** their pants and do it for you.

[prying eyes]

I tried to apply this today on a purchase at Walmart, Kanata Ontario. The new Disney Cinderella dvd was shrink-wrapped with a bonus "learn to read" type of dvd, and the price on the shelf read $19.23 or thereabouts, changed from $23.83.

After it rang in at the cash, total was over $27 with taxes, which I thought must be wrong. Sure enough, it scanned in at the $23.83 rather than the reduced price. I waited for 10 minutes for someone with enough authority to show up to void the transaction, and I decided to ask about this policy. She said it did not apply because the item was "ticketed" - ie: it had a price tag on it (which read $23.83). I pointed out that the price was incorrect compared to the shelf/display area. She said that didn't matter.

Upon checking the details of the code online, I was dumbfounded to find that indeed she was correct. The scope of this code exempts items that are not readily accessible to the consumer (ie: prescriptions, cosmetics) and also exempts any ticketed item.

This fact alone makes this whole code BOGUS. All any retailer has to do to cover their butts from taking a loss on scanner price inaccuracies is TICKET THEIR ITEMS. Doesn't matter one bit if the price on the ticket is correct or not - if it is ticketed, they are not obligated to honor the code against that item. It's pretty much "the norm" that the retailer will give you the lower of any advertised or displayed prices where discrapancies are found, but it's quite easy for them to avoid giving the extra $10 discount or item free altogether as this code suggests.


Ultimately, thats what this is supposed to achieve..to have each item clearly priced and avoid customer confusion, eliminate cheating..If an item is priced, u can't play around or charge higher than the ticketed price or resort to mimics to make it look like that item is on sale...

Well, there r drawbacks to it too..like there r drawbacks to the present system...

For example, In India, by Law, the manufacturer (Not the seller), is required to print its MRP (maximum retail price) on each and every product..U can sell it for less, but nobody can sell it above its mrp, whether its a mom n pop store or walmart doen't matters. Since its the manufacturer putting the price, u naturally can't sell it for less, since they give u the profit based on MRP. The benefit of this system can be seen throught out india, by the almost nil presence of a major economy destroyer like walmart..

[robskot]

Anyone know how long this has been around for? I have never heard/noticed this before.
I worked in a record store all thru high school and college and had never heard of this. Mind you, that was before anyone new what Pentium was...

[_pOtEnZa_]

Mind you, that was before anyone new what Pentium was...

That time is so old scholl ROFL

i wonder if this would still scan @ 999$ lol
look at the diff in price for a 60MEG HDD instaed of a 40MEG lol

http://www.rareads.com/scans/10013.jpg

[tallshorty111]

If another employee or manager refuses to comply or claims to have no knowledge of this policy. Simply whip out (or go get) a flyer. On the 2nd to last page of every flyer, they have this policy in print!

See here: http://walmart.crosscap.ca/wps-portal/storelocator/InlineLargePreview.jsp?imageid=2784&lang=

If they continue to refuse the policy despite showing them this, say you want to talk to a manager, and if it was the manager that refused you, say you want a number to headoffice and complain. Make it obvious that you are noting their names down. I'm have no doubt they will honour this policy after that ;)

[Daemar]

BEcause it has a sticker, they could deny you the $10 off and charge you $12.92.


Unless the scan price came in at $20. Then the code should apply.

It doesn't apply when the shelf price is $10, the ticketed price on the item is $15 and it scans in at $15. but if it scanned in at $20, you would get the $10 off the $15 ticketed price and not the $10 shelf price.

[robg]

Unless the scan price came in at $20. Then the code should apply.

It doesn't apply when the shelf price is $10, the ticketed price on the item is $15 and it scans in at $15. but if it scanned in at $20, you would get the $10 off the $15 ticketed price and not the $10 shelf price.
That's not the way I read it. The code (not so clearly) states that ticketed items are exempt. Period. Doesn't matter what price the ticket says, doesn't matter what price the item scans at. Any reasonable retailer should give you the lowest of all the prices in question, but they are not obligated to give you an extra $10 off becuse they can argue the code doesn't apply.

[GYR8]

Geez, Honouring the code ONE time for ONE customer and then getting an employee to fix the price issue is a drop in the bucket for these companies. I find it really odd when employees/managers try to FIGHT over a couple of $$$. Using responses like "Oh we dont have to honour it because of..." for the sake of technically 'thanking' the customer for finding a price difference is just wrong, IMO.

They should take care of the customer and fix the mistake PERIOD.

GYR8

[prying eyes]

That's not the way I read it. The code (not so clearly) states that ticketed items are exempt. Period. Doesn't matter what price the ticket says, doesn't matter what price the item scans at. Any reasonable retailer should give you the lowest of all the prices in question, but they are not obligated to give you an extra $10 off becuse they can argue the code doesn't apply.

You are absolutley correct

[Jetfire]

I've tried this once, at Toys R Us, and they were fine about it. Shelf tag said the game was $14.97, it scanned at $39.99. Cashier went and got the shelf tag and called the manager to void it. When she came I said "Wouldn't this fall under the Scanning Code of Practice?". She paused, then said "Yes... it does..." and rang the game up at $4.97.

Very nice surprise, as I was going to buy the game for $14.97, and I was happy I'd remembered the code thing. :)

[racquel]

I knew little about this before now.I have printed the code out and will also carry it in my car for future reference.
I love R.F.D.people :D

[GerryDavid]

I've tried this once, at Toys R Us, and they were fine about it. Shelf tag said the game was $14.97, it scanned at $39.99. Cashier went and got the shelf tag and called the manager to void it. When she came I said "Wouldn't this fall under the Scanning Code of Practice?". She paused, then said "Yes... it does..." and rang the game up at $4.97.

Very nice surprise, as I was going to buy the game for $14.97, and I was happy I'd remembered the code thing. :)

I think she was technically wrong to do that. Since the scanning code of practice speaks of "if the scanned in price is more than the shelf price. Then you get up to $10 taken off. If its less then they dont have to.

Hehe, hopefully I can do this tomorrow on the same game you got. :0)

[JamesG006]

I think she was technically wrong to do that. Since the scanning code of practice speaks of "if the scanned in price is more than the shelf price. Then you get up to $10 taken off. If its less then they dont have to.

Hehe, hopefully I can do this tomorrow on the same game you got. :0)


Shelf tag said the game was $14.97, it scanned at $39.99. :D

[GerryDavid]

Shelf tag said the game was $14.97, it scanned at $39.99. :D

Hmm, coulda sworn it was the other way around, hehe. Thanks for the correction. :0)

[mahjongmaniac]

My experiences:
-Tony Hawk Underground 2 scanned for 70 bucks at Best buy, (priced at 30)... scanning code denied.. Oh well, the 30$ price was a mistake anyways I think ;) (game just came out)


actually i think the game came out a while ago... still somewhat "new" i guess.

-----------------------------


If another employee or manager refuses to comply or claims to have no knowledge of this policy. Simply whip out (or go get) a flyer. On the 2nd to last page of every flyer, they have this policy in print!

See here: http://walmart.crosscap.ca/wps-portal/storelocator/InlineLargePreview.jsp?imageid=2784&lang=

If they continue to refuse the policy despite showing them this, say you want to talk to a manager, and if it was the manager that refused you, say you want a number to headoffice and complain. Make it obvious that you are noting their names down. I'm have no doubt they will honour this policy after that ;)

hey thx4daheadsup!

i actually didn't even notice that. :o

[mahjongmaniac]

I've tried this once, at Toys R Us, and they were fine about it. Shelf tag said the game was $14.97, it scanned at $39.99. Cashier went and got the shelf tag and called the manager to void it. When she came I said "Wouldn't this fall under the Scanning Code of Practice?". She paused, then said "Yes... it does..." and rang the game up at $4.97.

Very nice surprise, as I was going to buy the game for $14.97, and I was happy I'd remembered the code thing. :)

haha!... guess what... same thing happened to me :razz:

was gonna buy spiderman for PS2 for $15 but it scanned in at $25... told CSR about SCOP and got it for $5... :D

[Safflon]

I was buying some Cold FX at the co-op. the item scanned in higher than what was on the shelf tag. I asked for a price check and I was right. I brought up the SCOP thing and the cashier didn't know, so I asked for someone in customer service. He played dumb, and then flat out refused when i showed him the sign by the till.

He said that it would only work if I had paid for the higher price and then went to customer service and told them I was overcharged.

Is this how it is suppose to work? He basically refused me.

[Siefer999]

I was buying some Cold FX at the co-op. the item scanned in higher than what was on the shelf tag. I asked for a price check and I was right. I brought up the SCOP thing and the cashier didn't know, so I asked for someone in customer service. He played dumb, and then flat out refused when i showed him the sign by the till.

He said that it would only work if I had paid for the higher price and then went to customer service and told them I was overcharged.

Is this how it is suppose to work? He basically refused me.

my friend at no frills follows the code but she tells me there are some customers that litterally go through the store to see if there are mistakes so they can save some money

[funfun888]

I tried once in Zellers, and spent 2$ something to get a toy for my boy. :lol: , of course, you have to kindly remind those custom service guys, they seem to know nothing about it, when I remind them that no matter how much is it, they must give it to me free (I am actually kind wrong), they immidately tell me the correct policy, I said I didn't believe that because they didn't apply the policy in the first place, then they took out the print of policy under their count!!! :D

[deactivated2202]

No you should have gotten $10 off or if the item is under $10 the item should have been free. If that was the case though i would have walked back thru a line and did it. I went to walmart the other day and they had items 1/2 off ( floor models) coffee machines, No prices just the scan sticker and a bigger sticker saying 50% off. so i find out what the Original price is it was $24.99 so 1/2 that was 12.50 so when it riung up at full price i pointed it out but instead of keeping everyone in line behind me i went to managment who tried to refuse me the $10 off saying they were clearence because they were floor models and they didnt mark them. i told them thats not my concern that it wrong up wrong and that they either gave it to me or i report them. needless to say 10 minutes later i had a $2.50 coffee machine. They easily could have printed out a upc sticker stating the new price but laziness got the better of them but worked for me

I was buying some Cold FX at the co-op. the item scanned in higher than what was on the shelf tag. I asked for a price check and I was right. I brought up the SCOP thing and the cashier didn't know, so I asked for someone in customer service. He played dumb, and then flat out refused when i showed him the sign by the till.

He said that it would only work if I had paid for the higher price and then went to customer service and told them I was overcharged.

Is this how it is suppose to work? He basically refused me.

[Fantaz]

Man, this happens to me all the time and I've told them about the Code of Practice but they look at me like WTF? What should I do?

[Safflon]

No you should have gotten $10 off or if the item is under $10 the item should have been free. If that was the case though i would have walked back thru a line and did it.

That's a really good point, I wish I would have thought of it at the time.

Good job on your coffee maker!

[lithiumli]

LOL, that's really hard core



my friend at no frills follows the code but she tells me there are some customers that litterally go through the store to see if there are mistakes so they can save some money

[KsprayDad]

According to the Federal Competition Act on Price above those advertised:

Sale above advertised price
74.05 (1) A person engages in reviewable conduct who advertises a product for sale or rent in a market and, during the period and in the market to which the advertisement relates, supplies the product at a price that is higher than the price advertised.



Saving
(2) This section does not apply

(a) in respect of an advertisement that appears in a catalogue in which it is prominently stated that the prices contained in it are subject to error if the person establishes that the price advertised is in error;

(b) in respect of an advertisement that is immediately followed by another advertisement correcting the price mentioned in the first advertisement;

(c) in respect of the supply of a security obtained on the open market during a period when the prospectus relating to that security is still current; or

(d) in respect of the supply of a product by or on behalf of a person who is not engaged in the business of dealing in that product.



Application
(3) For the purpose of this section, the market to which an advertisement relates is the market that the advertisement could reasonably be expected to reach, unless the advertisement defines the market more narrowly by reference to a geographical area, store, department of a store, sale by catalogue or otherwise.

1999, c. 2, s. 22.

***
The company can be subject to a $5,000 fine PER instance. I was digging around the SCOP site and it is one of the selling points of this voluntary policy is that it gets the shop out of the cross hairs of the Competition Bureau. If you are a member following SCOP, the Competiton Bureau will leave you alone on advertised pricing errors with scanner.

Brochure and Sticker Link (http://www.competitionbureau.gc.ca/PDFs/ct02381e.pdf)

[sw1ft]

LOL, that's really hard core

You laugh, but it's true. The same problem happens @ my Shoppers. In fact, they are often the first customers on Saturday (when the new flyer goes into effect)! They go around looking for the previous weeks tockers (stickers), and go all-out.

:evil:

[sw1ft]

Man, this happens to me all the time and I've told them about the Code of Practice but they look at me like WTF? What should I do?

Ask for the manager or supervisor. They should both be aware of the policies that are in effect. If not, get them to call head office for assistance.

[Daemar]

That's not the way I read it. The code (not so clearly) states that ticketed items are exempt. Period. Doesn't matter what price the ticket says, doesn't matter what price the item scans at. Any reasonable retailer should give you the lowest of all the prices in question, but they are not obligated to give you an extra $10 off becuse they can argue the code doesn't apply.

The scope can be confusing if you read it.
It DOES apply to individually ticketed items provided they have a UPC code that can be scanned (obviously). If an item doesn't even have a bar-code hence just has a price sticker on it, you cannot apply the code.

If the code exempted individually priced items, why would any store bother to have shelf pricing? They can just price their goods at whatever they wanted and if it scans higher, just say it's an 'error'.

How does scanning an individually priced item differ from scanning a shelf priced item when the scan price is higher?

[me!]

The scope can be confusing if you read it.
It DOES apply to individually ticketed items provided they have a UPC code that can be scanned (obviously). If an item doesn't even have a bar-code hence just has a price sticker on it, you cannot apply the code.

If the code exempted individually priced items, why would any store bother to have shelf pricing? They can just price their goods at whatever they wanted and if it scans higher, just say it's an 'error'.

How does scanning an individually priced item differ from scanning a shelf priced item when the scan price is higher?
okay, what if the upc code ALSO has a price on it, and the scanned price is rung up higher than the price marked on the upc code?

[robg]

The scope can be confusing if you read it.
You can say that again!...



How does scanning an individually priced item differ from scanning a shelf priced item when the scan price is higher?
Exactly! It shouldn't. But she refused me when I called her on it. She said simply that because the item has a ticket, the code does not apply.

I'm not sure your earlier point makes sense... obviously the code doesn't apply to items that don't have a barcode. How could it? It's got to have a code to be scannable, right? The code is only applicable to barcoded items that can be scanned. It also happens to mention that individually ticketed items are exempt, which is exactly what she told me in the store.

[krs]

It DOES apply to individually ticketed items provided they have a UPC code that can be scanned (obviously).

My son works at Chapters and they have been told the code does not apply (to books and magazines) because all books have the price printed on them by the manufacturer.
Is a printed price any different than a ticketed price when it comes to this code?

I think the intent of the code was to make retailers more responsible with shelf pricing. I remember Zellers used to be terrible at that, everytime I shopped there at least one item would scan in wrong -much better now.

[robg]

I think the intent of the code was to make retailers more responsible with shelf pricing. I remember Zellers used to be terrible at that, everytime I shopped there at least one item would scan in wrong -much better now.
Yes, I agree on that. Retailers might have a way out if they opt to ticket every individual item, but I don't really think they want to do that - I'm sure that costs them more money than they might save in scanning code inaccuracies. I think the trend is toward shelf pricing.

[Konowl]

My son works at Chapters
I think the intent of the code was to make retailers more responsible with shelf pricing. I remember Zellers used to be terrible at that, everytime I shopped there at least one item would scan in wrong -much better now.

Actually the code was voluntarily created by retailers because at the time of creation the government was considering mandating price stickers on ALL items, which is a very labour intensive proposition for retailers.

[krs]

Actually the code was voluntarily created by retailers because at the time of creation the government was considering mandating price stickers on ALL items, which is a very labour intensive proposition for retailers.
Yes, I recall - there was quite an uproar by consumers at the time the shelf pricing was introduced, mostly because there were too many scanning errors and they usually were in the retailers favour.
The problem I run into with the shelf pricing now occasionally is that the item on the shelf behind the price is not the item the shelf price refers to. Sometimes the shelf prices have shifted (depends how they are attached), other times the items have moved on the shelf and in still other cases people seem to just have put items on shelves where they don't belong.
I now often go through the exercise of comparing UPC codes between item and shelf price or go to an in store price scanner - both a pain.

[Konowl]

Yes, I recall - there was quite an uproar by consumers at the time the shelf pricing was introduced, mostly because there were too many scanning errors and they usually were in the retailers favour.

Or because people notice a problem more when it's not in their favour.



The problem I run into with the shelf pricing now occasionally is that the item on the shelf behind the price is not the item the shelf price refers to. Sometimes the shelf prices have shifted (depends how they are attached), other times the items have moved on the shelf and in still other cases people seem to just have put items on shelves where they don't belong.

The main problem I run into is those fellow shoppers who decide they don't want something so just dump it where they please - sometimes their lazyness is so bad it's really hard to tell the price of something (that, and poorly organized shelves).

[CheapScotsman]

So my wife goes into London Drugs ... the item is listed on the shelf for $11.99 but it scans for $6.39 ... my wife knows of the scanning code of practice but not how it works ... she asks ... don't I get the first one free under the scanning code of practice? The cashier gets customer service and they gave it to her free. Looks like they didn't know how it works either !!!

She came home and told me about it and I explained to her how it is supposed to work ... she was so embarassed :eek: ... and we had a good laugh :lol:

[krs]

sometimes their lazyness is so bad it's really hard to tell the price of something (that, and poorly organized shelves).

That's where the shelf price tags come in that also show the corresponding UPC :cheesygri
What drives me really nuts when there are full shelves of the merchandize but no price sticker anywhere in sight.
At Walmart they at least had price scanners throughout the store, trouble is after a while half of them stopped working and now they have replaced them with very cheap LCD units that you can't read from any angle except straight on. I always have to go into a crouch position and even then the display is very poor.

[Kurtz7834]

I have had success claiming this in the past, but now I find it's more difficult as managers will fight and lie to not have to honour it. I had a Bestbuy manager play dumb for over 10 min in an attempt to avoid honouring it fairly. Infuriating.

Some points:
1. You only get the discount if the scanned price displays HIGHER than the shelf price or any other displayed price. The OP claimed he got a discount having the item scan in lower, but that just means the store employees didn't know what they were doing.
2. Despite what some people have claimed, it is clearly stated on the policy that it does not apply to individually price ticketed items. This is regardless of a UPC, almost all store items have a UPC nowadays. This is a huge loophole for retailers and the most likely valid reason they will deny the $10 off. Those who think otherwise, go into the store and try it, and read the display at the cash and try arguing.

This policy is a good start but lacks teeth, it should apply to ALL items scanning in at a higher price than ANY displayed in store or flyer price. But then the stores would never agree to it, it needs to be forced on them. The stores make too much money overcharging for sale items cuz they 'forget' to update the computer. Grocery stores are infamous for this.

[go leafs]

actually i think the game came out a while ago... still somewhat "new" i guess.

when this happened (almost a year ago), it was shortly after release, I mean

[mahjongmaniac]

when this happened (almost a year ago), it was shortly after release, I mean

o i c...

nm then...

[krs]

it is clearly stated on the policy that it does not apply to individually price ticketed items.

Does the policy define 'price ticketed' somewhere?

In my mind, that would be items where a price sticker was specifically printed and attached to the merchandize by the store.

But others may interpret it differently - ie include items where the price is printed on the item by the manufacturer.

Is the actual policy on the web somewhere?

[robg]

Is the actual policy on the web somewhere?
http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

[krs]

http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

Thanks -

In some areas the 'code' is pretty wishy washy, but better than nothing.

"price ticketed' is not further defined, so the 'code' doesn't answer my question.

I also wonder what the purpose is of excluding 'price ticketed' items. Is there already a law in Canada which says the retailer has to honour the price sticker on an item even if it's wrong?
They certainly don't have to honour wrongly priced items in a catalogue or flyer.

[Kinki]

I have a feeling stores aren't going to participate in this program for much longer, just like how Staples reduced their PM from 150% to 110%. I was reading some of the complaints ppl posted on flyermall.com about little mom & pop stores not agreeing to the Price Scan Accuracy and that it is the law to agree. lol funny ppl.

[krs]

I have a feeling stores aren't going to participate in this program for much longer, just like how Staples reduced their PM from 150% to 110%. I was reading some of the complaints ppl posted on flyermall.com about little mom & pop stores not agreeing to the Price Scan Accuracy and that it is the law to agree. lol funny ppl.

I think the stores that have signed up for the policy will stick with it. If you look at the list, it's not that long for chain stores - Staples for instance is not even on it.
Also note that in some cases the participation of a chain is province dependant..............

Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets

+ 1374 independent locations

[ziondog]

Just got back from Futureshop.

Got this DVD:
Scanned at $47.99.

But the price on the DVD said $35.99, they matched it but the cashier said the $10 off, that's not how it works.

She didn't explain anymore and I didn't have time to argue.

Called and Customer Service said sounds right, just come in.
Should I do that or would it waste more time and needless anger?

Thanks!

[krs]

Just got back from Futureshop.

Got this DVD:
Scanned at $47.99.

But the price on the DVD said $35.99, they matched it but the cashier said the $10 off, that's not how it works.

She didn't explain anymore and I didn't have time to argue.

Called and Customer Service said sounds right, just come in.
Should I do that or would it waste more time and needless anger?

Thanks!

Futureshop can probably argue 'price ticketed', thus the code does not apply.
Was there a shelf or bin price at all for that DVD?

Glad you brought up the 'waste more time and needless anger' and additional expense...at least I don't get from my house to the store for nothing.

I now make a point of giving the retailer that message loud and clear if it's their problem that forces me to come back. Next step is going to be asking for compensation.

[ziondog]

Futureshop can probably argue 'price ticketed', thus the code does not apply.
Was there a shelf or bin price at all for that DVD?

Glad you brought up the 'waste more time and needless anger' and additional expense...at least I don't get from my house to the store for nothing.

I now make a point of giving the retailer that message loud and clear if it's their problem that forces me to come back. Next step is going to be asking for compensation.

Ah I see.
Well I pass there on the way to class.
A 5 minute detour isn't going to hurt ;)

It was a sticker on the DVD and it was the only set of that series there.
The website shows the scanned in price at $47.99 not the cheaper one.

So this policy won't apply to me according to the policy?

[etherboy]

I work at EB Games and I'm fairly sure we *don't* follow the code... but since EVERY item on our floor is (read: should be) ticketed, I don't see this as being an issue for us...

One thing to note: I have been trained to honour any lower ticketed price on an item despite what my computer might say... this is just good retail practice...

I'd just like to note also in regards to dealing with irate customers (mostly when they do returns) the way you treat me will be reflected in the way I treat you... not to say I will swear or abuse a customer... but I tend to be much more lax with our return policy when the person is being civil about it...

Remember: people who work for stores of any kind are people first and employees second :)

[ziondog]

I work at EB Games and I'm fairly sure we *don't* follow the code... but since EVERY item on our floor is (read: should be) ticketed, I don't see this as being an issue for us...

One thing to note: I have been trained to honour any lower ticketed price on an item despite what my computer might say... this is just good retail practice...

I'd just like to note also in regards to dealing with irate customers (mostly when they do returns) the way you treat me will be reflected in the way I treat you... not to say I will swear or abuse a customer... but I tend to be much more lax with our return policy when the person is being civil about it...

Remember: people who work for stores of any kind are people first and employees second :)


Hahahaaa I like your little cliche at the end. But employee's can be a$$holes too...

I think I'll try it.
I'm a nice guy, so I'm sure they'll let it slide. ;)

Although this isn't a hot deal, I believe it deserves exposure and I know all the cheapies float in this forum!

[krs]

Ah I see.
Well I pass there on the way to class.
A 5 minute detour isn't going to hurt ;)

It was a sticker on the DVD and it was the only set of that series there.
The website shows the scanned in price at $47.99 not the cheaper one.

So this policy won't apply to me according to the policy?

Not the way I read the policy......price ticketed items excluded.

Question goes back exactly what is considered 'price ticketed'

You could even stretch the definition and argue that a sticker on the item just saying "1/2 price" is price ticketed.

I'll think I'll drop an email to the website where the policy is posted and ask them for a clarification.

[kant]

last time in bb,I told the lady about it,she try to avid hearing it first and after I repeat 4 times ,she said they are not the member.then I ask manager,she said she is. then I told her, forget it, but I will complain your company. then she said this time I give you........ :)

[krs]

I work at EB Games and I'm fairly sure we *don't* follow the code... but since EVERY item on our floor is (read: should be) ticketed, I don't see this as being an issue for us...

One thing to note: I have been trained to honour any lower ticketed price on an item despite what my computer might say... this is just good retail practice...


Not to mention it's also the law :D

I'm not a lawyer, but Section 74.05 of the Competition Act covers that the way I read it:

74.05 (1) A person engages in reviewable conduct who advertises a product for sale or rent in a market and, during the period and in the market to which the advertisement relates, supplies the product at a price that is higher than the price advertised.

[damnbiker]

Futureslop refued me today (got a DVD scanned in at $18.99 that was marked $16.99 I mentioned it to the cashier and she said she had no idea what I was talking about. I had already been in the very short line up for a VERY long time with my 6 year old so I didn't bother with getting a manager. It was just a great reminder of why I don't like to shop at future slop. :evil:

[krs]

Just a general comment -

I wonder what's so damn difficult in keeping the shelf price and the price in their central computer in sync.
The retailer is saving a ton of money by not having to price individual items like in the good old times, they can easily bump the price on merchandize on the shelf by changing one label and a computer entry...man, I think the $10 discount is far too lenient. Not enough incentive for the retailer to get it right....but then again, the code was created by the retailers themselves; they arenot really going to punish themselves - who would?

[Konowl]

Just a general comment -

I wonder what's so damn difficult in keeping the shelf price and the price in their central computer in sync.
The retailer is saving a ton of money by not having to price individual items like in the good old times, they can easily bump the price on merchandize on the shelf by changing one label and a computer entry...man, I think the $10 discount is far too lenient. Not enough incentive for the retailer to get it right....but then again, the code was created by the retailers themselves; they arenot really going to punish themselves - who would?

What would a better punishement be then? You are getting something for free for a pricing mistake up to $10 - nothing wrong with that. Andyes, the retailer IS saving a tonne of money by not having to price items, as there was a LOT of theft surrounded with the changing of price stickers.

[krs]

What would a better punishement be then? You are getting something for free for a pricing mistake up to $10 - nothing wrong with that. Andyes, the retailer IS saving a tonne of money by not having to price items, as there was a LOT of theft surrounded with the changing of price stickers.

I'm thinking of scanning problems with big ticket items.
Pricematching gives you 10% at most places that do it; getting the in-store scanning right is a lot easier than trying to keep a tab on all the competition, so if it's wrong the penalty should be larger.
I would say keep what we have now for small items and add 'or 30% of the corrected price whichever is larger'.
So up to $33 the 'penalty' stays the same, above that it's a fixed percentage.

Think about it...if I buy a $300 item, the $10 is a blip on he radar screen - it's not going to get much notice by management to cleanup their act - but 100 Dollars sure would.
Remember - all of this only applies if the store screws up and overcharges you which is pretty easy with 'on-shelf-pricing'.


..............as there was a LOT of theft surrounded with the changing of price

Don't understand what you mean by that.

[ziondog]

I'm thinking of scanning problems with big ticket items.
Pricematching gives you 10% at most places that do it; getting the in-store scanning right is a lot easier than trying to keep a tab on all the competition, so if it's wrong the penalty should be larger.
I would say keep what we have now for small items and add 'or 30% of the corrected price whichever is larger'.
So up to $33 the 'penalty' stays the same, above that it's a fixed percentage.

Think about it...if I buy a $300 item, the $10 is a blip on he radar screen - it's not going to get much notice by management to cleanup their act - but 100 Dollars sure would.
Remember - all of this only applies if the store screws up and overcharges you which is pretty easy with 'on-shelf-pricing'.



Don't understand what you mean by that.

You're basically forcing volunteers to do this.
No way would they ever agree to it.

Heck they won't even honor the $10, so what makes you think they'll honor a 30% reduction?

[krs]

You're basically forcing volunteers to do this.
No way would they ever agree to it.

Heck they won't even honor the $10, so what makes you think they'll honor a 30% reduction?

Of course they won't honour a 30% penalty unless it's shoved down their throat by legislation.
All I'm saying is that a $10 penalty for something this basic that the store has full control over is a joke. I don't think there are any fines in this day and age that are only $10.-. And a fine has a much bigger financial impact for an individual person than a store.

A fine needs to be large enough to be a deterrent...that's just not the case here.

PS: I just read that this policy was endorsed by the Competition Bureau. Maybe we need to complain to them if a participating store even thinks about not honouring it.

[nchopra]

Okay so it's Sunday October 9, 2005 and I'm with my wife and baby visiting the Real Canadian Superstore in Oakville. Before I go on, my wife does not like confrontation especially with the baby around (you know, monkey see monkey do...) - though confrontation is sometimes a necessity in the life of a RFD'r.

Anyway...we go through the self check out and this large bag of Halloween candy scans in at $11.99 - problem is there is a large (big numbers) sign right above the candy in a bin that dispays $3.49. So I inform the attendant and he proceeds to do a price check. In the meantime I decide to go back to the bin where the candy is located just to see if I made a mistake looking at the price. Well the sign says $3.49 as I thought. When I get back to the self check out area we finally get confirmation of the price and we're told it's $11.99. I say what the ^%#$@#@!! I take one of the employees standing there with me to the candy area and low and behold someone has changed the sign to $11.99 - explains why it took a little while for the price check to come back. I tell the employee who is with me that someone changed the price. We start to walk back and confront another employee, the one who confirmed the price of $11.99 for the price check, and he says the price is $11.99. I again ask him what the price is and he says again it's $11.99. I say okay what was the price on the sign 10 minutes ago. He says as far as he knows the price is $11.99 - real attitude on this guy - for what I ask myself, he's just a store clerk why would he lie about this? Anyway I'm fuming at this point and ask to speak to a manager (...I did not end up speaking with the manager). Anyway this is getting long winded so I'll just end by saying we got the candy for free though the act pulled by this employee was not too far away from an act of fraud. I even told the employees in customer service that if they have cameras they should check out what this other employee did.

[krs]

A similar thing happened to me at Staples.
I'm going down one of their wide ailes at the end and there is this pallet load of printing paper, a box of 5000 sheets with a big price sign of $4.99 above it.
Man, I thought - I know paper goes on special every once in a while, but this price is too good to be true. I didn't need any paper, but at that price i would have bought it.
Decided to lug it to the cash to do a price check, and sure enough it was nowhere close to $4.99. Talked to the manager about it, his only comment, not very apologetic, was that an employee just dropped the pallet in this particular spot and the price display above it doesn't mean anything.

I didn't make an issue of it since I really didn't need any more paper - in any case, I don't think the store is obligated to sell you the item in a case like this.

[contact]

Okay so it's Sunday October 9, 2005 and I'm with my wife and baby visiting the Real Canadian Superstore in Oakville. Before I go on, my wife does not like confrontation especially with the baby around (you know, monkey see monkey do...) - though confrontation is sometimes a necessity in the life of a RFD'r.

Anyway...we go through the self check out and this large bag of Halloween candy scans in at $11.99 - problem is there is a large (big numbers) sign right above the candy in a bin that dispays $3.49. So I inform the attendant and he proceeds to do a price check. In the meantime I decide to go back to the bin where the candy is located just to see if I made a mistake looking at the price. Well the sign says $3.49 as I thought. When I get back to the self check out area we finally get confirmation of the price and we're told it's $11.99. I say what the ^%#$@#@!! I take one of the employees standing there with me to the candy area and low and behold someone has changed the sign to $11.99 - explains why it took a little while for the price check to come back. I tell the employee who is with me that someone changed the price. We start to walk back and confront another employee, the one who confirmed the price of $11.99 for the price check, and he says the price is $11.99. I again ask him what the price is and he says again it's $11.99. I say okay what was the price on the sign 10 minutes ago. He says as far as he knows the price is $11.99 - real attitude on this guy - for what I ask myself, he's just a store clerk why would he lie about this? Anyway I'm fuming at this point and ask to speak to a manager (...I did not end up speaking with the manager). Anyway this is getting long winded so I'll just end by saying we got the candy for free though the act pulled by this employee was not too far away from an act of fraud. I even told the employees in customer service that if they have cameras they should check out what this other employee did.


Next time bring a camera :cheesygri

[Siefer999]

A similar thing happened to me at Staples.
I'm going down one of their wide ailes at the end and there is this pallet load of printing paper, a box of 5000 sheets with a big price sign of $4.99 above it.
Man, I thought - I know paper goes on special every once in a while, but this price is too good to be true. I didn't need any paper, but at that price i would have bought it.
Decided to lug it to the cash to do a price check, and sure enough it was nowhere close to $4.99. Talked to the manager about it, his only comment, not very apologetic, was that an employee just dropped the pallet in this particular spot and the price display above it doesn't mean anything.

I didn't make an issue of it since I really didn't need any more paper - in any case, I don't think the store is obligated to sell you the item in a case like this.


same with grand and toy, they often put items still in packages on the shelves and such but the price refers to one sleave of the package not the whole package.

i went to buy a pad of paper and i saw a sign for 2.99 and there was only 3 packages of pads (each with 5 in it) and it turns out that it is only for one pad and the cashier went out of her way to try to emberrass me by saying "you thought it was for all that?" in front of a line of people. I'm supposed to tear open the package myself to retrieve one pad? that wouldnt look right.

[bug]

Went grocery shopping at Metro today and got 24 slices of Kraft cheese free.
I scanned it and price showed $3.49, but rang up on the cash at $4.79.

[CanadaBoy]

I tried to do this @ ShOOperS but I forgot what it was called :(

[RestIsHistory]

So does Staples have this policy?

[prying eyes]

Nope

[KingCreole]

Helped my GF nail LD with a free box of female protection.... :)

Shelf price was Mgrs special @ $6.99, scanned for $7.99. Was a cinch to get the COP:SA enforced.

[Chem]

*BUMP*. Always good to know.

[convoluted]

Helped my GF nail LD with a free box of female protection.... :)

Shelf price was Mgrs special @ $5.99, scanned for $6.99. Was a cinch to get the COP:SA enforced.

I don't know about you, but the last time i found Mgrs special on any form of protection, it was WAY past expiry. haha :lol:

[KingCreole]

I don't know about you, but the last time i found Mgrs special on any form of protection, it was WAY past expiry. haha :lol:

Uh oh.

:eek:

[Dr. Dan]

Well, I finally jumped on the scanner code bandwagon and scored at Home Depot in the GTA. I was trying to buy some Armstrong adhesive tiles at the Yorkdale location which were prominently advertised at $1.08 per sq. ft. They didn't carry stock, so they offered to order them or send me to the Caledonia location, where they did carry the tiles. Long story short, I go to Caledonia and the tiles are $1.29. I try to get the manager to PM but he says no go, the SKU indicates $1.29 and that's final. I finally get him to call Yorkdale and he confirms that they are advertising at the lower price and tells them to take down the sign (btw, it's still there and this was nearly two weeks ago). I'm complaining to him and he just tells me to deal with customer service. I buy the tiles anyway and I call HD customer service and whine to them how this transgresses the scanner code practice etc. and that they basically owe me CDN$30 for the terrible service (the difference of the price + $10 extra). In the end, they UPS me a US$40 gift card and I took almost half the tiles back to HD because I didn't end up needing them....sweet :lol: Just hope I can use the GC in Canada...

[Konowl]

Well, I finally jumped on the scanner code bandwagon and scored at Home Depot in the GTA. I was trying to buy some Armstrong adhesive tiles at the Yorkdale location which were prominently advertised at $1.08 per sq. ft. They didn't carry stock, so they offered to order them or send me to the Caledonia location, where they did carry the tiles. Long story short, I go to Caledonia and the tiles are $1.29. I try to get the manager to PM but he says no go, the SKU indicates $1.29 and that's final. I finally get him to call Yorkdale and he confirms that they are advertising at the lower price and tells them to take down the sign (btw, it's still there and this was nearly two weeks ago). I'm complaining to him and he just tells me to deal with customer service. I buy the tiles anyway and I call HD customer service and whine to them how this transgresses the scanner code practice etc. and that they basically owe me CDN$30 for the terrible service (the difference of the price + $10 extra). In the end, they UPS me a US$40 gift card and I took almost half the tiles back to HD because I didn't end up needing them....sweet :lol: Just hope I can use the GC in Canada...


How does it trangress the scanner code of practice? Quite frankly, it doesn't. Seperate stores in the same chain ARE allowed to have different prices.

[Takato]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

[krs]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

I have no clue if GUESS subscribes to the code, but it doesn't apply in your situation anyway. Check the code (or the very first post in this thread) - the scanned price has to be higher than the shelf price or an advertized price.....in your case the scanned price was lower.

[Takato]

hmmm ya but it was lower because of the customer appreciation day sales which applies to both online and instore.
So technically they should honor the lower price which is 118 advertised on the site. so it would be 118 - 20% = 94.4 instead of 138 - 20% = 110.

[convoluted]

It has more to do with shelf price/flyer price vs the scan price, not making sure the online price is the same as the in store price.

[KsprayDad]

:D Got a deal today.

Microwave at Loblaws reg 69.99 on sale for 39.84 scanned at 53.84 (WTF??)
Pointed out scanning COC and got it for 29.84....Sweet.

This was Loblaws Centrum Kanata Ontario

[supersaver01]

About a year ago I bought a clearance printer.The Item had been marked down from $150 to $49.99. However, there was no price on the actual item, just a sign on the shelf where the printer was.

When the cashier scanned it, it came to $69.99. The manager tried to claim that the SCOP doesn't apply because the item is on clearance and there is no way for there scanning system to know. However, I stood strong, and showed him the policy (posted as the register) and told him that the policy applies to all "non-ticketed" items. Clearly this item was non-ticketed, so the policy applied. It was only when I started asking for his name and supervisors name that he gave in.

So, don't give in if you are in the right.

[Cyber0066]

I tried the SCOP for the first time at Sobeys without success. I bought a box of compliments ribs that was advertised as $9.99. It scanned as $11.99. I told the cashier that it should be $9.99 and she checked it and gave it to me for that price. Then I said "Shouldn't I get it for free?" She replied that it only applies AFTER I had purchased the item.

Just wanted confirmation on this? Does this practice only apply after the item has been purchased or should it have been given to me on the spot? If so, is there anything I can do about it now? Because on the receipt, it says $9.99 now so I don't know if it would work if I called the manager of the store to complain.

[lovetoshop...hatethebills]

The discount should be given on the spot if the item is less than $10 then it should be free if it is over $10 then $10 off price of item.

[krs]

You should have received the item for free -see 1.1a below.
Call the store manager - if he/she doesn't agree to refund your $9.99 lodge a complaint with the retail council; link in the very first post.


1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

[jdewit]

She replied that it only applies AFTER I had purchased the item.



She was wrong. Ridiculous to say that you must point out the store's error after you pay for the item for SCOp to come into effect.

That said, at Walmart/Superstore you are often better off paying the incorrect price & then going to customer service for a refund anyways because the cashier will not have a clue what you are talking about. I've had a couple of cashiers actually laugh when I say "So that should be free then" because they thought I was joking :lol:

Edit: KRS types faster than I do! but to highlight his quote:


On a claim being presented by the customer, where the scanned price of a product at checkout

not after checkout!

[zoro69]

Yes definitely complain to head office about that. If the cashier had known the error and corrected it on her own when it scanned higher then that is fine. If customer has to point it out then the code applies (obviously if that wasn't the case everyone would just pay before pointing it out, causing the store more hassle doing a refund). Its verrry likely if you complain you'll get more then the $10 :)

That was the same thing the clerk at FS pulled on me when I stopped her just before swiping my card. SHe argued and argued it didn't apply becuase I hadn't paid, but dropped that when she called somone to ask. But then the story changed to the price was for a different product :rolleyes: Just picked up the $20 giftcard offered for that today. Funny, I was trying to avoid getting it from the same clerk but they changed while I was in line and guess who it was. I'm not too impressed by manager telling me to take his email in to get the card instead of just mailing it. He had said it wouldn't be a problem but even with the same clerk who knew the email was about HER she had to call him to see if I was really supposed to get the card.

SOme of these underlings want to pull a power trip, thinking their doing the company a service saving the $10 when management has every intention it is to be followed. ALWAYS complain if there is a problem. Only twice I've used the code and both times a problem, kid at Food Basics called said I was "scamming the store" so I got $25 gift card for that one.

[myapple]

Just wanted some clarification...

I was at walmart and got something that scanned for 29.99, but the self price was $19.99. I told them the price was incorrect, walked around the store with an employee to show them the error and then they agree to give me the $10 discount. However, they applied the "discount" to the $29.99 so I ended up getting it for the shelf price anyways. My question is...should I have received the item for $9.99 instead? I felt like I spent 15 mins arguing for virtually nothing.

And no, I did not have to pay first. They applied the code "discount" prior to payment. Unfortunately, walmart registers don't have large screens for customers to review scanned prices..like how the grocery stores do. I knew the price was wrong because I was just buying that one thing.

[tina t]

i know there have been a few people with a not so pleasent experience with the SCOP at superstore, but it's never been a problem for me. only one time did a 18 year old kid give me attitude about the code...but when he realised the mistake, he changed his tune.

i just don't get why education on SCOP is not included in job training?

[WalnutCrunch]

I was at walmart and got something that scanned for 29.99, but the self price was $19.99. I told them the price was incorrect, walked around the store with an employee to show them the error and then they agree to give me the $10 discount. However, they applied the "discount" to the $29.99 so I ended up getting it for the shelf price anyways. My question is...should I have received the item for $9.99 instead? I felt like I spent 15 mins arguing for virtually nothing.

That's wrong, according to this:

(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

[Spamate]

Large container? Are you talking about bulk foods? If so then you are lucky. The last time I found a pricing error on their bulk foods I was told that the scanner code only applies to items which are scanned. Bulk foods are entered manually and do not apply.

i got the exact same response a coupla days back. the customer service women looked at me as if i was a real idiot too. i should've gotten their complaints # just for the attitude. :mad:

[wc17]

Shoppers Drug also has this code in effect...or they did when I worked there last year.

The funny thing with Shoppers is that if you looke at the red tags, and even the blue ones...at the bottom of the tags it tells you when the sale expires(either that or when it starts). So you basically know if you can get that deal or not.

[kcjchan]

Shoppers Drug also has this code in effect...or they did when I worked there last year.

The funny thing with Shoppers is that if you looke at the red tags, and even the blue ones...at the bottom of the tags it tells you when the sale expires(either that or when it starts). So you basically know if you can get that deal or not.

Walmart also has that date on it too... I think all big department stores has it if you know how to correctly read the code.

[Konowl]

I tried the SCOP for the first time at Sobeys without success. I bought a box of compliments ribs that was advertised as $9.99. It scanned as $11.99. I told the cashier that it should be $9.99 and she checked it and gave it to me for that price. Then I said "Shouldn't I get it for free?" She replied that it only applies AFTER I had purchased the item.

Just wanted confirmation on this? Does this practice only apply after the item has been purchased or should it have been given to me on the spot? If so, is there anything I can do about it now? Because on the receipt, it says $9.99 now so I don't know if it would work if I called the manager of the store to complain.

The cashier is supposed to offer it to you for free.

To be honest, what's going on right now is the head offices of all these chains are really pushing stores to enforce this policy 100%, as the chains do NOT want to have to price every single item in the store manually, for obvious reasons. However, not all the stores within the chain are complaining due to the cost, which if you look at the big picture is kinda silly.

[Webhead]

I tried the SCOP for the first time at Sobeys without success. I bought a box of compliments ribs that was advertised as $9.99. It scanned as $11.99. I told the cashier that it should be $9.99 and she checked it and gave it to me for that price. Then I said "Shouldn't I get it for free?" She replied that it only applies AFTER I had purchased the item.

Just wanted confirmation on this? Does this practice only apply after the item has been purchased or should it have been given to me on the spot? If so, is there anything I can do about it now? Because on the receipt, it says $9.99 now so I don't know if it would work if I called the manager of the store to complain.

Definitely go back and complain and bring your receipt.

Same situation happened to me at Sobey's.
Cashier used the same argument and confused me, so I just left.
Then, I called Head Office to complain. After, I called the Retail Council of Canada because Sobey's is a member and agreed to the SCOP.

In the end, the Manager called me to apologize and offer me a refund on the price I paid for the free product. She was really cool about the whole situation and stated that the employee was not trained properly about the SCOP

ADVICE: Next time this happens - CALL THE MANAGER and politely point out SCOP 1.1 rule.

[lynk]

I bought some items that were on sale at "3 for $6". After leaving the store and checking my receipt, I realized that they charged me the full price ($2.29) for all three items (and there was no discount after the third item was scanned in).

This store follows the SCOP, so I'm going back tomorrow with my receipt to get a refund. Does anyone know whether they're supposed to give me all three items for free, or just the first one of the three? Thanks.

[Konowl]

I bought some items that were on sale at "3 for $6". After leaving the store and checking my receipt, I realized that they charged me the full price ($2.29) for all three items (and there was no discount after the third item was scanned in).

This store follows the SCOP, so I'm going back tomorrow with my receipt to get a refund. Does anyone know whether they're supposed to give me all three items for free, or just the first one of the three? Thanks.

One.

[krs]

I bought some items that were on sale at "3 for $6". After leaving the store and checking my receipt, I realized that they charged me the full price ($2.29) for all three items (and there was no discount after the third item was scanned in).

This store follows the SCOP, so I'm going back tomorrow with my receipt to get a refund. Does anyone know whether they're supposed to give me all three items for free, or just the first one of the three? Thanks.

Interesting question. this situation isn't really covered in the policy.
I'm sure the store will argue the first item only. That would be true if the scanned price showed up as $2.29 and should have been $2.00 each and you bought three of them.
But with a 3 for $6.00 price you could argue that this is a single price for three items and get the whole lot free - if the three items were packaged together with a single $6.00 price, that would certainly be true.
Why don't you phone the SCOP phone number in the morning and see what they say before you go back to the store.

[zoro69]

The "scop number" is an answering machine you will likely never hear back from...

[Konowl]

Interesting question. this situation isn't really covered in the policy.
I'm sure the store will argue the first item only. That would be true if the scanned price showed up as $2.29 and should have been $2.00 each and you bought three of them.
But with a 3 for $6.00 price you could argue that this is a single price for three items and get the whole lot free - if the three items were packaged together with a single $6.00 price, that would certainly be true.
Why don't you phone the SCOP phone number in the morning and see what they say before you go back to the store.

But they aren't being sold as a pack of three for 6.

I still say you get one free that's it, as there is a per unit price.

[Coolme]

wow, I didn't know this before, thanks.

[krs]

The "scop number" is an answering machine you will likely never hear back from...

Really????????

Doesn't say much for the retail industry's interest regarding this policy.

[krs]

But they aren't being sold as a pack of three for 6.

I still say you get one free that's it, as there is a per unit price.

Like I said - you're probably right. But I can always argue that they are priced as a 'pack of three' and when you buy fewer you pay a premium, ie 2.29 each.

If I were the retailer, I would refund all the money to make the customer happy; I mean we're talking loose change here.

[Payam81]

Will the Code of Pratice work at GUESS?

I bought a jacket that was priced at 138 instore and online its priced at 118, but since they had the customer appreciation day sales the scanned price was 110 (20% off reg. price). Will it still apply?

It doesnt apply to online prices. This is only in store.

[caliente]

Does this work at clothing stores? Because I've noticed that some stores consistently neglect to change the scanned price and a manual override is required at the cash register (and sometimes you have to "remind" the cashier to do it). This often happens to the Petites section - the scanned prices have been changed for the regular clothing, but not for the petite clothing.

I've never seen anybody do this at a clothing store. I did witness it once at FS - didn't stick around long enough to see if it worked out in favor of the customer. I don't know if I'd ever have the guts to make a big scene about a policy most people haven't heard of before.

More power to you if you've done it and it's worked!!

[plymouthhater]

Price Chopper in Richmond Hill On - a week ago this past Saturday. Sign above the bin where the flyers are kept advertising 900g bag peel and eat shrimp on special for Chinese New Years, $6.99 reg $8.99.

I pick up a couple in addition to other stuff.

Cashier scans the item at $8.99. I point out the sign and I am informed the sale ended the day before. I explain that as long as the sign is up with no expiry date, the SCOP applies. Cashier calls the manager over.

I leave with FREE bag of shrimp! :lol:

[zoro69]

Most clothing stores haven't adopted the code, so it won't work outside QC. Most clothes are idividually tagged anyway though. Most of the big, national stores do it with the exception of Zellers/Bay and staples. Most of the small ones don't so they only have to honour the lowest dispalyed price without the extra $10/free part.

[mahjongmaniac]

Most clothing stores haven't adopted the code, so it won't work outside QC. Most clothes are idividually tagged anyway though. Most of the big, national stores do it with the exception of Zellers/Bay and staples. Most of the small ones don't so they only have to honour the lowest dispalyed price without the extra $10/free part.

yeah, lucky for QCers, the SCOP is like a "law"... it doesn't matter if the stores have the signs up or not, they "have to" follow it regardless...

if only this "law" was nationwide... then we'd all be happy campers :|

[Konowl]

yeah, lucky for QCers, the SCOP is like a "law"... it doesn't matter if the stores have the signs up or not, they "have to" follow it regardless...

if only this "law" was nationwide... then we'd all be happy campers :|

Every item in quebec also has to be individually priced with a little stick, raising their wage cost substantially. Ever grocery shop in Quebec? *shudders*

[Webhead]

Does this work at clothing stores? Because I've noticed that some stores consistently neglect to change the scanned price and a manual override is required at the cash register (and sometimes you have to "remind" the cashier to do it). This often happens to the Petites section - the scanned prices have been changed for the regular clothing, but not for the petite clothing.

I've never seen anybody do this at a clothing store. I did witness it once at FS - didn't stick around long enough to see if it worked out in favor of the customer. I don't know if I'd ever have the guts to make a big scene about a policy most people haven't heard of before.

More power to you if you've done it and it's worked!!

SCOP only works IF the store has agreed to participate in the program. And most of them will post the SCOP policy at the cash or entrance.
Most big national grocers are following the SCOP.
Call the Retail Council of Canada or google their website, there's lots of info there.

[krs]

I've never seen anybody do this at a clothing store. I did witness it once at FS - didn't stick around long enough to see if it worked out in favor of the customer. I don't know if I'd ever have the guts to make a big scene about a policy most people haven't heard of before.

More power to you if you've done it and it's worked!!

Don't be intimidated - this is not like a price match where every store has its own policy and they seem to be trying to wiggle out of it whenever they can.

I had an interesting experience today.
Went grocery shopping at a different store than normal, and right near the entrance they had a huge special display of different types of Habitant canned soups with a large cardboard sign - $1.00 each.
So I piled 20 cans of five different types into my cart.
Then passing down the 'soup can' isle. I see these same soups sitting on the regular shelf with a $1.37 shelf price.
Didn't think much of it until I checked out and I noticed when the cashier scanned the fifth can that they all ran in at $1.37. So I mentioned to her they should just be a dollar, expecting her to just override the prices of all of them to a dollar.
She ended up calling the manager; my son in the meantime had gone to get the cardboard "$1.00" sign to prove I was correct. The manager showed up at the same time as my son with the sign - the cashier kept asking the manager what to do, you could really see that the manager was shocked when she saw the sign and finally said "We better give him 10 cans for free" and that's what they did.
10 cans = $10.00 at the sale price which was no longer in effect, but they forgot to remove the one sign.
I don't think I was entitled to 10 free cans; wasn't quite sure how the policy worked in this case considering it wasn't even truly "shelf pricing" - but I didn't complain. Figured I got a good deal.

[zoro69]

The code is lowest dislpayed price so the $1 is the correct price. You should have gotten 1 of each of the 5 varieties free, and the other 15 for the $1. Always nice when the incompetence of the staff gives the customer a btter deal :)

[rodenti]

Most clothing stores haven't adopted the code, so it won't work outside QC. Most clothes are idividually tagged anyway though. Most of the big, national stores do it with the exception of Zellers/Bay and staples. Most of the small ones don't so they only have to honour the lowest dispalyed price without the extra $10/free part.

I figure that Zellers doesn't adopt the code because they are one of the biggest offenders when it comes to scanner/price tag mismatch... it would cost them a fortune to give away most of the stuff in their store for free :)

[yamahaha]

The Source by CC doesn't seem to honour it. I got a pair of earbuds which had an unmistakable sign above it showing a $10 discount. The thing scanned at the usual price and I showed the associate the tag showing the sale price. Got apologies, but didn't get a further $10 off, and it would not have made the price $0 or less. Didn't push the SCOP.

[krs]

The Source by CC doesn't seem to honour it. I got a pair of earbuds which had an unmistakable sign above it showing a $10 discount. The thing scanned at the usual price and I showed the associate the tag showing the sale price. Got apologies, but didn't get a further $10 off, and it would not have made the price $0 or less. Didn't push the SCOP.

There is a list of Signatories to Scanner Accuracy if you check the link on the first post.

[pennysaver]

As per usual superstore had one price screwed up, so I got my one item for free but the customer service person did not know how to process the one free and the other at the correct price. She screwed up and somehow gave me both for free. I did not want her to get in trouble so I pointed out to her that she had done something wrong but she did not want to correct it. It was only a small item worth 2.00 bux.

[krs]

I wonder to what degree that messes up their inventory tracking.
When I got my ten cans free, the cashier just bypassed the scanner so they don't show up on my receipt or in their database as having been sold (they should really show up somewhere at $0.00).
I assume they figure in the end that someone stole ten cans from the store.

[north77]

I went in to No Frills today and noticed that they had McCain International Pizza (Greek) on sale on the shelf for $3.97.

However, they rang in for $6.47, so I got one free becasue of SCOP (bought 2) and used 2 Cash for Kids 0.75c coupons. [2 Int'l pizzas cost me $2.47.]

It took a very long time to check. Then the stock person stated only Cheese pizza was onsale. I insisted it was Greek, so finally they checked and confirmed that the Greek flavour was on sale. [The line up looked pretty pissed off by this point.]

The Cashier was pleasant about everything though. :)
She even had to double check to see if one of my $5 bills; 'washed with my jeans' was a fraud. :lol:

[im a shopper]

I have had similar experience at Loblaws, Bayview Village 3 times over the last few months and everytime I got the item free, as it was under $10..... So it does work

[kcjchan]

Is it actually illegal to advertise something for lower and then sell it for higher when scanned? I don't think my local food store implements this but their price tags on products are sometimes lower than the scanned price.

[doonah]

Worked for me!!

Last week Thrifty Foods had Oregon Chai 943ml Tetra concentrated drinks advertised for $4.49, I bought two diff flavours and one scanned in at the regular price of $5.99, so I got it for free! I considered going and grabbing more and going to a different till...but I didn't :cheesygri

[bdckr]

Worked for me too at Loblaws.

Cereal for $4.19, scanned at $4.29.

Dish detergent for $2.29, scanned at $2.39.

They must be training staff a lot better: these were 2 separate visits, both times they rung it in free (after confirming) without being asked.

[Quadcats]

I figure that Zellers doesn't adopt the code because they are one of the biggest offenders when it comes to scanner/price tag mismatch... it would cost them a fortune to give away most of the stuff in their store for free :)

THey don't, I am forever going to customer service to amend the wrongly scanned price!!! Its such a hassle, that I rarely will shop there! Frustrating!

[Agent_J]

Last week Thrifty Foods had Oregon Chai 943ml Tetra concentrated drinks advertised for $4.49, I bought two diff flavours and one scanned in at the regular price of $5.99, so I got it for free! I considered going and grabbing more and going to a different till...but I didn't :cheesygri
only the first would be free, the rest would be at the actual price ;)

[Headhunter]

THey don't, I am forever going to customer service to amend the wrongly scanned price!!! Its such a hassle, that I rarely will shop there! Frustrating!
You have to identify the workers. At my location, there's a guy who's fairly relaxed about it, and will help you out to get discounts. I once claimed a 50% off DVD promo days after it expired, because Zellers forgot to take the labels down... :)

[Mint]

I have had similar experience at Loblaws, Bayview Village 3 times over the last few months and everytime I got the item free, as it was under $10..... So it does work

Hm.. a couple of items have scanned above the adv price lately for me at loblaws. How did you approach the cashier to get the $10?

[deactivated2202]

Hm.. a couple of items have scanned above the adv price lately for me at loblaws. How did you approach the cashier to get the $10?


when it scans tell her that the sticker price said xxx and that you would like to put the SCOP into effect, and if she looks at ya funny explain to her what it is or point to the sign .. if she still dont know speak with a manager

[deactivated2202]

I figure that Zellers doesn't adopt the code because they are one of the biggest offenders when it comes to scanner/price tag mismatch... it would cost them a fortune to give away most of the stuff in their store for free :)

right before xmas, we were in zellers shopping for last minute stuff and there was a sign for 40% off there electric heaters the fancy looking ones ( old wood stoves) so needless to say i wanted one, so in the cart it goes and i ask one of the ladys that was there if this was correct and she looked at the signs and said no that it was expiored BUT since the sign was still there , that she HAD to give it to me for that price plus $10 off so i walked out with a $160 heater for like 86$ plus i had a 10$ coupon from the famousplayers ticket package so it was $76 plus tax hehe i like those deals

[pmdoit]

only the first would be free, the rest would be at the actual price ;)
Wrong, the rest would be at the Advertised price

[jgmaull]

I was at walmart yesterday actually, didn't even know about this practice, I went to get a price adjustment on something I bought. ( It was priced $10 on the product but i was charged $15 and didn't realize till I got home). The girl at customer service told me about it and said I would get it for free and she refunded the entire price that I paid and away i went with my product. What a bonus.

I think that that is why zellers is so willing to just give you the price of something if you say it should be a certain price ( and take your word for it). To save them money in the long run - their stuff always rings up wrong.
Usually at walmart I have to fight with them for every last cent. Now that I know about this, I will hold them to it.

[Agent_J]

Wrong, the rest would be at the Advertised price
semantics :rolleyes:

ac�tu�al
adjective
Definitions:
1. real

actual = real price = advertised price, get it ;) ?

[pmdoit]

semantics :rolleyes:

ac�tu�al
adjective
Definitions:
1. real

actual = real price = advertised price, get it ;) ?

Thanks, but:
Advertised price is not really the real price or actual price that's why you can get the $10 off

[zoro69]

only the first would be free, the rest would be at the actual price ;)


If the price msitake had not been immediatly corrected the consumer could have gone to another till and gotten one of each flavour free each time. It happens where they allow the mistake to continue for days.

The acutal, correct price always refers to the lowest displayed/advertised price regardless of what they intended.

[Agent_J]

If the price msitake had not been immediatly corrected the consumer could have gone to another till and gotten one of each flavour free each time. It happens where they allow the mistake to continue for days.
ahh i see, thanks for the correction zoro :)


Thanks, but:
Advertised price is not really the real price or actual price that's why you can get the $10 off
so what your saying is the advertised price is not the real/actual price, thus making it a false/unreal price and that's why you get the $10 off :confused:

the scanned price = the false/unreal price, the actual/real price = lowest advertised price, you get the $10 off because the SCOP protects consumers from this, I hope that clears things up for you :)

[tina t]

had yet another experience this morning at the superstore. one item rang in at reg price instead of sale price, so i point it out. the clerk says i took it off your bill and now i'll ring in the right price and i was like it's supposed to be free. she didn't argue with me, but the look on her face was like "hey, how did she know about that?"
i think most retailers are praying their consumers aren't paying attention to prices as they are being scanned and that we don't know about SCOP. good try.

i do have one question though. let's say it turns out 4 different items scan in at the wrong price...and i entitled to 10 bucks total of free stuff, or is it 10 bucks worth per item?

[kinggori]

I have 95 posts and I'm still considered a newb :mad:

[zoro69]

If they are all different items the code applies to each item individually, so its free or $10 off each one. If its 4 of the identical item - same upc, then it applies to the first item only and the other 3 at the lowest displayed price.

[Tievoli]

Okay, so maybe someone can answer this...I know some of you were laughing at the question, what if the scanned price is lower BUT that's what really happened to me! I was buying a hat at Urban Outfitters that was ticketed at 19.99 plus an additional 50% off = $10. But, when the cashier scanned the item it rung up at $0.10, she voided it and put in $19.99 and 50% off - when I asked she said it was a "dimed" out item, meaning they weren't really supposed to be selling it but since they were it was at the next available price??

[XR4Ti]

FYI,

Rona participates, though they are not listed. They do so because of they are HQ'd in Quebec and Quebec has stringent pricing laws.

I had difficulty in a local (Ottawa) store a few months ago, but after a few emails/calls, they sent me a cheque.

[coolman217]

I have 95 posts and I'm still considered a newb :mad:

we should have a definition for the word newbie. lol. someone could have 1000 posts but signed up a week ago.

[ReDmAn]

we should have a definition for the word newbie. lol. someone could have 1000 posts but signed up a week ago.

if somebody had 1000 posts in one week they wouldn't be a newb they would be a loser with no life.

[Lucette]

I got myself a SCOP today at Superstore. Pull Ups with the Learning Design were shelf priced at $20.87, Pull Ups with Wetness Liner were shelf priced at $16.99. I grabbed the Wetness Liner variety since they were cheaper, obviously... and am pleased with how much cheaper they turned out to be!

They scanned at $20.87. After a price check confirmed the scanning error, the price was corrected to $16.99, a $10 refund was applied to my bill, my $2.50 coupon was taken off... so the Pull Ups cost me $4.49 plus taxes :cheesygri

[Mint]

I just puchased some garbage bags at loblaws, but it scanned 0.50 more than the shelf price. I asked if theres some kind of scanning policy, she said no.

I didnt bother arguing, as there were a few people behind me. Is this policy voluntary or mandatory?

[jdewit]

Is this policy voluntary or mandatory?

Voluntary, except in Quebec. Look for a sticker on the front door or at the till.

[KsprayDad]

I just puchased some garbage bags at loblaws, but it scanned 0.50 more than the shelf price. I asked if theres some kind of scanning policy, she said no.

I didnt bother arguing, as there were a few people behind me. Is this policy voluntary or mandatory?

Its voluntary for the corporation (like loblaws) to join BUT it is NOT up to individual stores to determine whether they are participating or not. Go above the local manager and see what happens!

[Headhunter]

I was buying a hat at Urban Outfitters that was ticketed at 19.99 plus an additional 50% off = $10. But, when the cashier scanned the item it rung up at $0.10, she voided it and put in $19.99 and 50% off - when I asked she said it was a "dimed" out item, meaning they weren't really supposed to be selling it but since they were it was at the next available price??
Depends on store policy, but most won't honour a mistake like that. Depends on how much of a fuss you're willing to make over it (asking for the manager, then the next level above that, and so on).

[belgiangenius]

Okay, so maybe someone can answer this...I know some of you were laughing at the question, what if the scanned price is lower BUT that's what really happened to me! I was buying a hat at Urban Outfitters that was ticketed at 19.99 plus an additional 50% off = $10. But, when the cashier scanned the item it rung up at $0.10, she voided it and put in $19.99 and 50% off - when I asked she said it was a "dimed" out item, meaning they weren't really supposed to be selling it but since they were it was at the next available price??

Sounds like she committed fraud to raise the price on you. People really need to start filing complaints for unfair practice under the consumer protection act on such businesses.

[ayeung]

Its voluntary for the corporation (like loblaws) to join BUT it is NOT up to individual stores to determine whether they are participating or not. Go above the local manager and see what happens!

I'm not very sure if it's the same for Loblaws, but for sure No Frills - Not all stores have the same flyers.

I received No Frills flyers from home and wanted to buy Chinese dumplings that were on sale. I went to No Frills on lakeshore and found they weren't on sale when scanned. I showed the cashier the flyer I brought from home and she called the manager who said they are not a participating store that carrys Asian products (and don't know why they are in the store) and showed me their store flyers, which is almost the same as the one I received from home but without the on sale Chinese products page. He refused to honour the price on the flyers I showed him.

[evoviii]

I'm not very sure if it's the same for Loblaws, but for sure No Frills - Not all stores have the same flyers.

I received No Frills flyers from home and wanted to buy Chinese dumplings that were on sale. I went to No Frills on lakeshore and found they weren't on sale when scanned. I showed the cashier the flyer I brought from home and she called the manager who said they are not a participating store that carrys Asian products (and don't know why they are in the store) and showed me their store flyers, which is almost the same as the one I received from home but without the on sale Chinese products page. He refused to honour the price on the flyers I showed him.

Yeah, I think it's reasonable to for them to refuse you since each franchise store serves a certain area but at the same time it's just good CSR practice to honour it. It seems all flyers say at particpating stores, it's an easy way out. This applies to Mcdonald's and their promotions though I haven't been to one where they weren't participating

[belgiangenius]

I'm not very sure if it's the same for Loblaws, but for sure No Frills - Not all stores have the same flyers.

I received No Frills flyers from home and wanted to buy Chinese dumplings that were on sale. I went to No Frills on lakeshore and found they weren't on sale when scanned. I showed the cashier the flyer I brought from home and she called the manager who said they are not a participating store that carrys Asian products (and don't know why they are in the store) and showed me their store flyers, which is almost the same as the one I received from home but without the on sale Chinese products page. He refused to honour the price on the flyers I showed him.


Sounds like a great opportunity to leave a huge hulking cart of groceries at the till and walk out the door. :)

[jdewit]

Sounds like she committed fraud to raise the price on you. People really need to start filing complaints for unfair practice under the consumer protection act on such businesses.


So, the hat was tagged at $10, Tievoli expected to pay $10, and the cashier charged him $10. And the fraud comes in where? The unfair practice is where? Just because there's a scanning error in the customer's favour doesn't mean the store is obligated to honour it! How are they ripping off Tievoli by charging him exactly what he expected to pay? People really need to STFU sometimes and think about what they're saying before yelling FRAUD FRAUD FRAUD!

[belgiangenius]

So, the hat was tagged at $10, Tievoli expected to pay $10, and the cashier charged him $10. And the fraud comes in where? The unfair practice is where? Just because there's a scanning error in the customer's favour doesn't mean the store is obligated to honour it! How are they ripping off Tievoli by charging him exactly what he expected to pay? People really need to STFU sometimes and think about what they're saying before yelling FRAUD FRAUD FRAUD!

Well, I would argue that immediately after the cash register rang up $0.10, Tievoli likely revoked his offer to purchase at $10, and accepted the new marked price of $0.10. Very simple.

The fact is that most stores operate using very shady practices when it comes to pricing discrepancies, and we as a society need to start nailing them.

[HappyPanda]

Woo Hoo,

Free Carrots from Sobeys for me today.

Thanks guys!

[divx]

i got free tomatoes from zehrs last time, was good.

[Mr Nobody]

I got a free 250g bag of chips at Shoppers. Was supposed to be 3 for $6 but they rang up at $2.39 each without a discount on the 3rd one. Ended up getting 4 for $6. :)

[TurboTropic]

Free Nalgene water bottle from Loblaws 2 weeks ago for me. :cheesygri

And I didn't even need to ask.

[AmberMoon]

Managed to snag a block of cheese :) yaaah

[Freelancer-Mountaineer]

I had the most awful experience today at Shoppers Drug Mart.

Saw a humidifier regular price for $79.99, with a sale price of $59.99.

I go to purchase it and it rings up at $79.99. I tell them that the price tag says $59.99.

They go to check and all the sale prices have been TAKEN DOWN within a matter of 10 minutes? Not only the sale price but the regular price as well.

I am furious because they refuse to honour the sale price because they say that they have no evidence of the price tag being there. They say that due to loss prevention, they cannot sell it to me for the price without the tag. I reiterate that someone obviously took down the price just then and there must be record of it somewhere. They tell me that the price shouldn't have been there then because it was wrong. I tell them that is not my problem. Their defense is "We can't sell it to you for that price because we don't have evidence of the price tag because we got rid of the evidence, which is now in the garbage"

They admitted that someone removed the price tags but their defense was the tags were in the garbage then. What a load of BS!

Not only should they have honoured the price, they should have taken the $10 off it too. But they refused to even sell it to me for the sale price.

I am so furious right now. The head office cannot force them to sell it for that price as SDM's are independently owned. I do not even know what good a complaint will do - but I feel it is SO wrong for them to do something like this. It makes me feel that according to what they are saying, that customers SHOULD just rip tags off the shelves everytime they buy something and take it to the till because you NEVER know when someone is going to take them down and NOT honour the price.

Any thoughts / advice on what impact an official complaint actually has on the store? I don't even want the stupid thing anymore but I just don't feel that is right. In fact, it infuriates me to no end.

[Capitola]

I had the most awful experience today at Shoppers Drug Mart.

Saw a humidifier regular price for $79.99, with a sale price of $59.99.

I go to purchase it and it rings up at $79.99. I tell them that the price tag says $59.99.

They go to check and all the sale prices have been TAKEN DOWN within a matter of 10 minutes? Not only the sale price but the regular price as well.

I am furious because they refuse to honour the sale price because they say that they have no evidence of the price tag being there. They say that due to loss prevention, they cannot sell it to me for the price without the tag. I reiterate that someone obviously took down the price just then and there must be record of it somewhere. They tell me that the price shouldn't have been there then because it was wrong. I tell them that is not my problem. Their defense is "We can't sell it to you for that price because we don't have evidence of the price tag because we got rid of the evidence, which is now in the garbage"

They admitted that someone removed the price tags but their defense was the tags were in the garbage then. What a load of BS!

Not only should they have honoured the price, they should have taken the $10 off it too. But they refused to even sell it to me for the sale price.

I am so furious right now. The head office cannot force them to sell it for that price as SDM's are independently owned. I do not even know what good a complaint will do - but I feel it is SO wrong for them to do something like this. It makes me feel that according to what they are saying, that customers SHOULD just rip tags off the shelves everytime they buy something and take it to the till because you NEVER know when someone is going to take them down and NOT honour the price.

Any thoughts / advice on what impact an official complaint actually has on the store? I don't even want the stupid thing anymore but I just don't feel that is right. In fact, it infuriates me to no end.

There is nothing you can do as if you tell a third party (court or SDM management), you have no evidence to back your claim. I know how you feel, but if it will make you feel better, check out their return policy, purchase the item, open it, and return it to the same cashier and tell them you are not happy with your purchase and you want your money back. After all, you are not happy with the purchase!

[krs]

I would still complain - in writing with the model number of the unit, the name and address of the store and the date/time when this happened - to both the SDM head office and the Retail Council of Canada (there is a link in the first post of this thread).
If nothing else, they need to know about stunts like that. I know it's a bit of work, but in the long run it's worth it.
Would be great if you had people's names- sometimes they wear name tags.

What was the regular price of the unit supposed to be? I don't understand their rationale for pulling the regular price tags.

[north77]

I had the most awful experience today at Shoppers Drug Mart.

Saw a humidifier regular price for $79.99, with a sale price of $59.99.

I go to purchase it and it rings up at $79.99. I tell them that the price tag says $59.99.

They go to check and all the sale prices have been TAKEN DOWN within a matter of 10 minutes? Not only the sale price but the regular price as well.

I am furious because they refuse to honour the sale price because they say that they have no evidence of the price tag being there. They say that due to loss prevention, they cannot sell it to me for the price without the tag. I reiterate that someone obviously took down the price just then and there must be record of it somewhere. They tell me that the price shouldn't have been there then because it was wrong. I tell them that is not my problem. Their defense is "We can't sell it to you for that price because we don't have evidence of the price tag because we got rid of the evidence, which is now in the garbage"

They admitted that someone removed the price tags but their defense was the tags were in the garbage then. What a load of BS!

Not only should they have honoured the price, they should have taken the $10 off it too. But they refused to even sell it to me for the sale price.

I am so furious right now. The head office cannot force them to sell it for that price as SDM's are independently owned. I do not even know what good a complaint will do - but I feel it is SO wrong for them to do something like this. It makes me feel that according to what they are saying, that customers SHOULD just rip tags off the shelves everytime they buy something and take it to the till because you NEVER know when someone is going to take them down and NOT honour the price.

Any thoughts / advice on what impact an official complaint actually has on the store? I don't even want the stupid thing anymore but I just don't feel that is right. In fact, it infuriates me to no end.

You have every right to be pissed. Call head office right away. Explain the situation and ask them if this how SDM wants to do business. Tell them you WILL complain to the Better Business Bureau as this violates the Canadian Consumer Protection Act, 2002 (http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/02c30_e.htm), section 3 Unfair practices, and is in violation of SCOP.

I hope you got a few names down of SDM employees who you spoke to to strengthen your 'case.'

Your right SDM are independently owned, but what you went through violates Business Codes and it certainly should be brought to the attention of Head Office.

What SDM was it?

Good Luck, and keep us updated.

[tvwatcher]

I always worry about something like that happening - so when they send someone to check the shelf price, or the sign, I always go with them. One time, at Walmart, when it was taking a long time for someone to come to the cashier to see what the problem was, I ran and grabbed the sign and brought it to the front, just in case.

That still doesn't protect me 100%, but it helps.

[zoro69]

Has anyone else noticed these SCOP signs disappearing?

At Futureshop (where I had the problem couple months back with them refusing to honour it while someone removed the price sign) they weren't in compliance with the code as there was never a sign at entrance or main cash , but there was one stuck to a spot at the corner of customer service counter. Just noticed that scanning code sticker has now been removed at some point after my complaint, so they aren't displaying one anywhere. The manager had told me he'd ensure staff were trained on it...hiding the sign that they participate wasn't what I had in mind! The Bestbuy next door has the code at each cash.

Then off to Shoppers Drugmart while I'm thinking about the code, and see they too no longer have the price scanning code anywhere. They've put up their own large sign near the cash lanes that states "We're commited to price accuracy at the check out" among other things - but nothing about $10 off/free :twisted:

I'm looking for the signs everywhere now to see if more are being removed. Another SHoppers stll has it on theri door/cash

[krs]

I haven't noticed, but then again, I didn't specifically check either.

Why don't you check with the Retail Council what the current situation is.

http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp

[north77]

Actually, I have noticed that too. I haven't noticed them posted as visibly they used to be; at one store, they had it posted about 6+ feet up in the air (on the checkout pole.) :-0

[jonkaho]

does Walmart and Zellers have this sign?

[mahjongmaniac]

Has anyone else noticed these SCOP signs disappearing?

At Futureshop (where I had the problem couple months back with them refusing to honour it while someone removed the price sign) they weren't in compliance with the code as there was never a sign at entrance or main cash , but there was one stuck to a spot at the corner of customer service counter. Just noticed that scanning code sticker has now been removed at some point after my complaint, so they aren't displaying one anywhere. The manager had told me he'd ensure staff were trained on it...hiding the sign that they participate wasn't what I had in mind! The Bestbuy next door has the code at each cash.

Then off to Shoppers Drugmart while I'm thinking about the code, and see they too no longer have the price scanning code anywhere. They've put up their own large sign near the cash lanes that states "We're commited to price accuracy at the check out" among other things - but nothing about $10 off/free :twisted:

I'm looking for the signs everywhere now to see if more are being removed. Another SHoppers stll has it on theri door/cash

still seen it lately at BB and at [some] FS stores...


as for SDM, i've never seen it (or rather i've never bothered to notice :P )

-----------


does Walmart and Zellers have this sign?

might depend on the store.

i've seen some do, while others don't.

[[H]ackerK]

Why the heck this thread is coming back? And how the hell this is a Hot Deal?

[just_For_ipod]

Has anyone else noticed these SCOP signs disappearing?

At Futureshop (where I had the problem couple months back with them refusing to honour it while someone removed the price sign) they weren't in compliance with the code as there was never a sign at entrance or main cash , but there was one stuck to a spot at the corner of customer service counter. Just noticed that scanning code sticker has now been removed at some point after my complaint, so they aren't displaying one anywhere. The manager had told me he'd ensure staff were trained on it...hiding the sign that they participate wasn't what I had in mind! The Bestbuy next door has the code at each cash.


hmm.
Best Buy/Future Shop ( in implementation stage)

[jonkaho]

it might be hot cause u could get the item for free!

[juched]

I did this at Zehrs a few times. I see the signs posted everywhere, so I know it exists. The first few times they told me!

[krs]

it might be hot cause u could get the item for free!

..............and many people have.

Definitely something that people need to be reminded of every once in a while.

[TeriyakiJack]

First time i've ever heard of this, and I've never been "told" by a cashier about it either. I already get enough looks as it is when a cashier rings something for a higher price than advertised, and I tell them about it. What would make the SCOP more effective is if they mandated that every cashier has the sticker with the policy clearly shown. I've never ever seen such a sticker anywhere, but will be on the lookout for it now, but its devious of them to be taking the stickers away.

[zoro69]

The guy in charge of the code at the retail council already responded and said they are all "supposed' to have the sticker at or near the entrance and at every cash. He wanted to know specific stores so I told him which ones. I think there are quite a few that don't have them both at the entance and cash anymore.

Futureshop/BB do say "implementation stage", but have for years since it was introduced. I wouldn't have thought anything about not seeing it except I know they have recently taken off the sticker.

Of course the parts of the code about the staff will be trained, and the cashier can make a decision seem to be very rarely followed outside the corporate owned grocery stores.

Has anyone ever called the 1-800 #, left a meassage, and got any sort of reply from the retail council (or grocery or drug councils)?

Don't expect to be "told" by the cashier, there is a pretty good chance the arguement will be on as soon as you mention it.

Zellers won't have the sign as they don't particpate. Walmarts all should have it at every cash. I don't think they have it at the self checkout ones here.

[zoro69]

I didn't realize Quebec was handing out decent fines for scanner overcharges
http://www.hour.ca/news/news.aspx?iIDArticle=7150

[hardcoredummy]

Just call a manager. Everytime I use it in Future Shop (even on items that scanner lower), I get the $10 off. The managers know.

How often does this happen to you? Can't say i've ever encountered a pricing error in my favoured.

[zoro69]

Thsi is really interesting, the industry already knows stores don't have the signs and is warning them

http://www.cfig.ca/govscan.asp

[wacow]

First time i've ever heard of this, and I've never been "told" by a cashier about it either. I already get enough looks as it is when a cashier rings something for a higher price than advertised, and I tell them about it. What would make the SCOP more effective is if they mandated that every cashier has the sticker with the policy clearly shown. I've never ever seen such a sticker anywhere, but will be on the lookout for it now, but its devious of them to be taking the stickers away.

No cashier will told u that, u have to tell them according to scan code practice, I am entitle of $10 off....this is what I am told from a cashier at superstore...

[iluvmikeharris]

No cashier will told u that, u have to tell them according to scan code practice, I am entitle of $10 off....this is what I am told from a cashier at superstore...

There is nothing in the code description that says you have to tell them. Why should they not automatically follow procedure if someone doesn't call them on it? If they have adveritised specials, do you pay full price if you don't tell them you "know" they're discounted????

[jackass_ca]

They won't tell you, cuz they have no idea usually. I was at Walmart and tried to invoke the code and I think she thought I was crazy. Called the manager over, and she explained that it did not apply, as there was an incorrect price on the item. I thought she was full of it, but it does state "If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price" you are blah blah blah! So, they can put as many incorrect prices on as many items as they see fit and will never have to honour the code, just have to give you the lower price of the ticket!

[methyl]

Got multivitamins for free at a Toronto-area Superstore.
500mg 250 caplets Exact brand Multivitamins with minerals. Price on shelf = 9.49, plus there's a $2 off coupon in the week's flyer, scans at 14.something. Customer service credited 9.49 without me even asking what their policies are.

[LBJackal]

Wow, this is a long thread. Anyway, I used to work at Canadian Tire and my manager told me to make sure all the price tags were in front of the correct items or else people who saw the wrong price would get the item for free/$10 off or whatever. I never thought much of it until now, kinda forgot actually.

[SRTST]

The price tags clearly (sort of) state the item they are for. I wouldn't ask
for a SCOP reduction because something si misplaced. However, If they've
left last weeks tags up, I'm in like Flynn, even though the dates are there.

[krs]

Then off to Shoppers Drugmart while I'm thinking about the code, and see they too no longer have the price scanning code anywhere. They've put up their own large sign near the cash lanes that states "We're commited to price accuracy at the check out" among other things - but nothing about $10 off/free :twisted:


Which Shoppers?

I complained about this issue in general to the Retail Council and they sem to be taking this seriously.

[krs]

They won't tell you, cuz they have no idea usually. I was at Walmart and tried to invoke the code and I think she thought I was crazy. Called the manager over, and she explained that it did not apply, as there was an incorrect price on the item. I thought she was full of it, but it does state "If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price" you are blah blah blah! So, they can put as many incorrect prices on as many items as they see fit and will never have to honour the code, just have to give you the lower price of the ticket!

That actually seems to be a bit of a loophole. I brought this up about Walmart in this thread way back when.........many Walmart prices are printed right on the box of the merchandize, so theoretically the code does not apply.

However, I must say one thing for Walmart, at least the ones i go to.......I have never ever had a scanning price problem with a purchase from them, and I but quite a lot there.

[zoro69]

Which Shoppers?

I complained about this issue in general to the Retail Council and they sem to be taking this seriously.

Its one at cataraqui in Kingston. Haven't been out there since to see if anything changed. Retail council guy said he'd pass the info to the head offices if I gave hin the specifc stores. Didn't respond at all after I replied with the stores. Not that I asked for a reply, but kind of expected there would be some acknowledgement the info was received and would be dealt with.

I haven't caught a scanning error there (rarely shop there or any shoppers), but I'm very familiar with the post offices in the other 2 shoppers that share ownership with this one. His postal counters are the worst in the city, with rampant overcharging and otherwise bad service, and its been clear management couldn't care less.

[krs]

...........postal counters are the worst in the city, with rampant overcharging and otherwise bad service, and its been clear management couldn't care less.

Thanks.........I'll reply to the council and see what happens.

As far as postal outlets are concerned - I have had tons of problems in the beginning (I think not training the staff was a big problem).....now I always look up the postage on the Canada Post website and have that info in my back pocket.
For me, in Belleville, the postal overcharging problems have gone away..........but postage has become quite expensive over the last few years.

[zoro69]

There is nothing in the code description that says you have to tell them. Why should they not automatically follow procedure if someone doesn't call them on it? If they have adveritised specials, do you pay full price if you don't tell them you "know" they're discounted????

Confirmed from retail council, no need to tell participating stores anything but the price is wrong and they are to automatically apply the $10 off or free item part . Of course we all know how likely that will happen is...

At least one of the 2 stores I sent them that don't have signs has now ordered some to put up.

[Vinman]

I just got back from my usual Wednesday (day off) shopping trip to Walmart, and as I was leaving, I noticed they had X-Men Legends 2 PS2 for $19.99, matching BB.

So I decided to snag it, then the sales lady proceeded to ring it up at $29.99, and when I replied it was on sale at $19.99, she looked at me like I was an alien. She again asked for the $29.99+tax, and after I said no, she finally huffed and puffed to the aisle, coming back red-faced and apologetic and stated it was actually on sale.

So I casually mentioned that due to the scanner code of conduct, that I was entitled to a discount (I should have gotten one just for being brow-beaten for the $29.99), and again she looked at me like I was an alien.

I asked a few more times if she knew what I was talking about, and it seemed she lost her ability to speak English, and she just punched in $19.99 and put her hand out. As there was a line forming, I just paid, and as luck would have it, I had to be home in 10 minutes, so I had no time for Customer Service.

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

[Kwirky]

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

Don't shop at Walmart ;)

[zoro69]

Yes, for sure call the retail council and complain. I have my doubts, but the guy in charge of the code insists they deal with all calls. The clerk was in violation of the code by not automtically taking $10 off, you shouldn't have had to say anything (as confirmed by retail council). Don't let this be another whine about it on rfd an we never hear anymore more about it because the poster coulnd't be bothered situation. Stores tend to offer more then the code requirement when you have to complaint to get them to honour it...

[SRTST]

I think you should go back and kick Walmart butt
but be polite.

[Vinman]

Okay, I'm going to call Walmart Customer Service tomorrow and if they don't make good, then I'll call the Retail Council and then head back to Walmart either tomorrow or Friday and see if someone wants to clear it up.

I am more than ready to ruffle a few feathers, I just had absolutely no time to spare today.

[Vinman]

I should also mention that I have had RCSS honor this stuff right out of the blue. Two times in fact, one was a game that I got $10 off and the other was a toy that I got for free.

Both times, I mentioned the mistake, the clerk made a call and immediately deducted the amount without saying a word.

Let me tell you, RCSS gets a lot of my money now, and now that FS and Zellers have opened up close, those cheapskates at Walmart are slowly becoming inconsequential.

[krs]

Okay, I'm going to call Walmart Customer Service tomorrow and if they don't make good, then I'll call the Retail Council and then head back to Walmart either tomorrow or Friday and see if someone wants to clear it up.

I am more than ready to ruffle a few feathers, I just had absolutely no time to spare today.

If you really want to "ruffle a few feathers" tell them you of course also expect to get compensated for having to make an extra trip to clear up their mistake.

I'm starting to do that now when a store gives me the run-a-round and expects me to come back to sort out their problem.

Haven't gotten anywhere yet with this, but I don't think it's unreasonable. My time is as valuable as the next persons and driving a car there and back isn't free either.

[zoro69]

In a different shoppers tonight to pick up some stamps...and see they too have now removed all their code signs from entrance and all cashes. Seems to be a growing trend.

[cor]

I am going to call the toll free number for the experiences that I have had recently.

On Monday I was at Safeway at Sunwood Square in Coquitlam. I bought some advil and the shelf tag said $5.99 reg. $7.69. Well, it scans $7.69 at the cash and I didn't notice until after I paid. I go to Customer Service and the clerk says we can give you the sale price but we don't give it for free since the shelf tag had a date on it. I asked to speak to a manager and when she comes down, her name tag said 2nd assistant manager.

Anyway, the manager says the same thing, then the first clerk goes ahead and says "I was right! We only give the sale price" I could not believe it! And she procedes to refund me the difference for the sale price. I then explained that how am I supposed to know what that date means, and that the code only applies to some items in their store and the code does not mention anything about dates. So the manager says she'd do it this one time only but really they only give the sale price.

I wait for my money, then fill out their return form then tear a piece off and write down the 1-800 number and give the 1st clerk the form back and I leave. The clerk was mad I took a piece of their paper!

A couple of weeks ago, I bought some baby shampoo at RCSS and it rang up at $3.49, the shelf said $2.92 so they said it would be free but I still had to pay the tax. I don't remember that being in the code, and it was only 42 cents so I paid it. But I am going to call and complain.

Has anyone else had similar exeriences at these stores or with shelf tags with dates on them? How was it handled?

Cor

[zoro69]

The dates are irrelevant and you don't have to pay any tax on the free item or $10 diso****. If any displayed or advertised price is lower then it scans then the code applies

[Becks]

I just got back from my usual Wednesday (day off) shopping trip to Walmart, and as I was leaving, I noticed they had X-Men Legends 2 PS2 for $19.99, matching BB.

So I decided to snag it, then the sales lady proceeded to ring it up at $29.99, and when I replied it was on sale at $19.99, she looked at me like I was an alien. She again asked for the $29.99+tax, and after I said no, she finally huffed and puffed to the aisle, coming back red-faced and apologetic and stated it was actually on sale.

So I casually mentioned that due to the scanner code of conduct, that I was entitled to a discount (I should have gotten one just for being brow-beaten for the $29.99), and again she looked at me like I was an alien.

I asked a few more times if she knew what I was talking about, and it seemed she lost her ability to speak English, and she just punched in $19.99 and put her hand out. As there was a line forming, I just paid, and as luck would have it, I had to be home in 10 minutes, so I had no time for Customer Service.

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

Since u have time now, just go back and buy the same product you bought and invoke the SCOP thing again. And, of course, return the product you originally bought.

[Becks]

First of all, everyone here should print out a copy of the SCOP and put it in their wallet!! This will give you confidence whenever you have to enter into a showdown with a making-up-the-rules-as-they-go-along retail worker or manager.

Everyone should also read the SCOP and know what is does and doesn't cover.

Finally, everyone, remember to memorize the retail manager/worker's name who is giving you trouble. That way, when you make a complaint about how they didn't follow the SCOP rules, someone will be accountable for their mistakes.

[jdewit]

I asked a few more times if she knew what I was talking about, and it seemed she lost her ability to speak English, and she just punched in $19.99 and put her hand out. As there was a line forming, I just paid, and as luck would have it, I had to be home in 10 minutes, so I had no time for Customer Service.

I'm no cheapskate, but after putting up with that BS, I think I deserve the 10-spot. Any strategies for dealing with "me no speaka no engrish" Walmart clerks?

Sadly, 95% of Walmart cashiers have no clue about SCOP, despite the fact that there's a sticker right by their till. It's usually easiest to pay the cashier & head straight to customer service for a refund. Time permitting, of course.

[Vinman]

Since u have time now, just go back and buy the same product you bought and invoke the SCOP thing again.

Oh, I bet they've corrected it by now.

[doraemi]

i've tried doing it at walmart last fall, and the cashier told me they are NO longer participating the code of practice, so I couldn't get it

i was like BS

[zoro69]

Got a response from SHoppers that they are having the first store that removed the signs put them back up "plus others in the area" so it sounds like more then I know about had removed them.

I had emailed the drug association when I noticed the second one - no response. Add that to no email response from the independent grocery council a while back, no response to a 1-800 complaint about a grocery store, and no resposne to a 1-800 call about retail council store. Picking someone's specific email off the retail council page is the only response I've ever gotten about the code (and it was quick)

[GerryDavid]

i've tried doing it at walmart last fall, and the cashier told me they are NO longer participating the code of practice, so I couldn't get it

i was like BS

A friend works in the electronics section of walmart and I asked him if he knew about the code, has he used it, etc. And he does know about it, but only gives it if the customer asks for it. And this was only a month and a half ago, so it doesnt sound like walmart has stoped participating, hehe.

Did you ask for the manager? :0)

[zoro69]

WIth the email I received from retial council stating the customer need only point out the incorrect price and the store should automatically do the code part I will no longer be pointing out the code and arguing with staff. I'll take whatver they give me and then pursue complaints about not honouring the code later, with an expectation the store will do better then $10/free if I'm inconvenienced by having to go back to the store

[lynk]

I was at a grocery store that participates in the SCOP. They had a special where you get a free bottle of salad dressing when you buy a package of salad. So I got the salad, but the dressing still rang in at regular price. I pointed out the error to the cashier, and she (eventually) took off the amount for the dressing.

So, by giving me the dressing for free (which was just the original special), does this sastify the SCOP, or should there have been an additional discount?

[dgs]

A friend works in the electronics section of walmart and I asked him if he knew about the code, has he used it, etc. And he does know about it, but only gives it if the customer asks for it. And this was only a month and a half ago, so it doesnt sound like walmart has stoped participating, hehe.

Did you ask for the manager? :0)

I did a scanning code of practice on Saturday in Walmart - the sign is still up at the customer service desk - they do still participate. What a headache though - I had to go to customer service because it had already been scanned through. They were happy to reduce the price to the ticket price until I mentioned the code of practice. I am not sure they got it right however - they charged me the scanned price less 10 rather than the ticket price less 10 - was 29.99 but came through at 32.99 - ended up paying 22.99 plus tax. Is that right?

It would be useful if we had a sticky somewhere with a list of participants in the scanning code of practice. Walmart is one of the worst offenders at repricing on scanning - everybody should enforce the code of practice on them. While I was there I saw 3 or 4 people coming to customer service to ask for a price adjustment because something scanned through too high - not one of them asked for the code of practice and not one of them was given it.

[DaVibe]

The other day I bought a CD from FutureShop for about $13.99 but it came in as $14.99 and I didn't notice until I paid and walked 5-10 steps out of the store. I figured what the heck, since I'm still "here", why don't I get them to fix it for me ...

Turns out I had to wait in the "Returns" line which took long enough. While in line, I'm thinking to myself, there's a code of protection for this, so I get to the counter and asked about the policy and the guy told me "You get 110% back" ... yeah, of the screwed up price.
I got back $1.10 back.

THIS doesn't sound right to me. Anyone have any idea? Thanks.

[krs]

I am not sure they got it right however - they charged me the scanned price less 10 rather than the ticket price less 10 - was 29.99 but came through at 32.99 - ended up paying 22.99 plus tax. Is that right?


Walmart definitely participates -
And yes, you should have received $10 off the corrected price - this is very clear in section 1.1 the policy:

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.


It would be useful if we had a sticky somewhere with a list of participants in the scanning code of practice.
Go to the very first post in this thread and click on the link.
The complete policy is there as well as a list of all participating chains and stores.

[krs]

The other day I bought a CD from FutureShop for about $13.99 but it came in as $14.99 and I didn't notice until I paid and walked 5-10 steps out of the store. I figured what the heck, since I'm still "here", why don't I get them to fix it for me ...

Turns out I had to wait in the "Returns" line which took long enough. While in line, I'm thinking to myself, there's a code of protection for this, so I get to the counter and asked about the policy and the guy told me "You get 110% back" ... yeah, of the screwed up price.
I got back $1.10 back.

THIS doesn't sound right to me. Anyone have any idea? Thanks.

The policy is really simple and straight forward in most situations.

For items $10 or less you get the item for free;
for items more than $10 you get $10 off the correct price.

So in your case you should have received $10 off the $13.99.

Maybe one should print out the policy and the list of participatig stores and take it when one goes shopping.

Scanning Code (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

[DaVibe]

The policy is really simple and straight forward in most situations.

For items $10 or less you get the item for free;
for items more than $10 you get $10 off the correct price.

So in your case you should have received $10 off the $13.99.

Maybe one should print out the policy and the list of participatig stores and take it when one goes shopping.

Scanning Code (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

I completely agree with you and I would have but it was really for $1 change and not for THIS entire thing ... plus it was the same day and I was at work, so I had no access to printing out this information.

Anyways, I've since phoned the number and filed a quick complaint. Hopefully I get some answers that way because the way I saw the information was the way you just wrote it down. I even work at Shoppers Drug Mart and obey by it, so I don't know why people at FutureShop wouldn't be aware of it ... return central, that's for sure.

[krs]

..........so I don't know why people at FutureShop wouldn't be aware of it ... return central, that's for sure.

Well, Walmart can't seem to get it right either - just check a few of the posts on page 20.

[krs]

Walmart is one of the worst offenders at repricing on scanning

Must be your particular Walmart.
The ones here in Belleville and Trenton have always had their scanned prices correct - Zellers however is another story

[jon604]

They forgot to change the price from a sale for a case of juice at the Real Canadian Superstore. At the checkout the manager came and gave $10 off. The cashier wondered why but the next customer in the line up knew about this code of practice and said good for you (stick it to the man).
This only applies to the 1st item so you can't buy multiples and expect to get them all free.

[krs]

I was at a grocery store that participates in the SCOP. They had a special where you get a free bottle of salad dressing when you buy a package of salad. So I got the salad, but the dressing still rang in at regular price. I pointed out the error to the cashier, and she (eventually) took off the amount for the dressing.

So, by giving me the dressing for free (which was just the original special), does this sastify the SCOP, or should there have been an additional discount?

Interesting scenario.
This situation is not covered by the scanning policy and you received the item for free (which is the best discount offered on any item that falls under the scanning policy), so I doubt you're entitled to anything more.

However

The purpose of the Code is to:

1. Visibly demonstrate retailer commitment to scanner price accuracy;

............and to accomplish this, the retailer incurs a penalty if the scanned price is not accurate.

In your case, there was no retailer penalty, which is contrary to the intent of the policy.

Maybe the Retail Council need to look at, and address, this situation.

[GerryDavid]

They forgot to change the price from a sale for a case of juice at the Real Canadian Superstore. At the checkout the manager came and gave $10 off. The cashier wondered why but the next customer in the line up knew about this code of practice and said good for you (stick it to the man).
This only applies to the 1st item so you can't buy multiples and expect to get them all free.

Hehe, go back later and if they didnt fix it, go for another scop. Thier fault for not changing it when they were aware of it. Repeat, hehe.

for the poster that got something at walmart, what was it? Maybe some here might be interseted in saving $10 off of something, hehe.

[zoro69]

Make sure you makes complaitns everytime they do not honour it properly. THe walmart case emntioned the csotemrs should not have to make any mention of the code as the store is to automatically honour it when customer points out a scanning error.

If anyone leaves a message on the 1-800 line and hears back post the result ( I never heard a thing the 2 tiems I called it). I've found the rep at the retail council very willing to exchange emails, so thats a route to go if you still gave a problem (while the rep at the drug council ignores emails altogether). I'm up to reporting 3 local SHoppers for removing all their scanning code signs entirely.

If you complain there is a good chance you'll end up with more then the free/$10, eg Futureshop gave me $20 gift card.

[krs]

I'm up to reporting 3 local SHoppers for removing all their scanning code signs entirely.


Which ones are those?
I wouldn't mind complaining about that as well because it is starting to become a trend at Shoppers. Happened in Kingston not too long ago as well.

[cor]

Make sure you makes complaitns everytime they do not honour it properly. THe walmart case emntioned the csotemrs should not have to make any mention of the code as the store is to automatically honour it when customer points out a scanning error.

If anyone leaves a message on the 1-800 line and hears back post the result ( I never heard a thing the 2 tiems I called it). I've found the rep at the retail council very willing to exchange emails, so thats a route to go if you still gave a problem (while the rep at the drug council ignores emails altogether). I'm up to reporting 3 local SHoppers for removing all their scanning code signs entirely.

If you complain there is a good chance you'll end up with more then the free/$10, eg Futureshop gave me $20 gift card.

I left a message on the toll free number and I did hear a response a few days later. I explained the situation where I bought some advil at Safeway, the old sale tag was still up but it scanned at reg. price. I went to CS but they said they only give the sale price when an old tag is left up. I argued until they gave the item free and I still called to complain.

When I left my complaint, the SCOP people said the Safeway manager would be made aware of this and he may call me back. He did call about 2 days later and he said I was right, if the old sale tag is left up, the SCOP should apply and he would let his staff know.

I was happy with that, and if I had to I would call the toll free number again.

Cor

[zoro69]

Yes thats shoppers in kingston, the 2 downtown and cartaqui. i know 2 have put them back up after my complaint and i assume the 3rd will be if they haven't by now. Pretty strange they'd just suddenly peel all the stickers off.

[Prof]

Bought 3 items yesterday at Safeway. I was overcharged on two of them! I rarely check my receipts but because the amount seemed high for such a small bundle, I did this time. Initially, I only picked up on the first. The supervisor apologized and was going to refund the difference. I look again at the receipt and noticed the 2nd item looked wrong. I walked over to the bunk and sure enough, it was wrong too. Right at the customer service counter under glass was the notice for the scanning code. At this point I asked for the item free which they then gave me. I don't believe I would have received it free had I not asked. Pretty sad, 2 of 3 tagged wrong and both in the store's favour.

[almostfreeman]

Go Zoro go ! Price scanning errors happen way to often even among retailers that purport to adhere to this code. I'm glad someone is lookin out for me. :)

[GerryDavid]

Bought 3 items yesterday at Safeway. I was overcharged on two of them! I rarely check my receipts but because the amount seemed high for such a small bundle, I did this time. Initially, I only picked up on the first. The supervisor apologized and was going to refund the difference. I look again at the receipt and noticed the 2nd item looked wrong. I walked over to the bunk and sure enough, it was wrong too. Right at the customer service counter under glass was the notice for the scanning code. At this point I asked for the item free which they then gave me. I don't believe I would have received it free had I not asked. Pretty sad, 2 of 3 tagged wrong and both in the store's favour.

Go back later to see if they corrected the prices, if not get it free again. *smirks*

[cor]

Go back later to see if they corrected the prices, if not get it free again. *smirks*

That happened to me at Save On Foods. I bought some salsa and it was priced wrong for over 2 weeks, I ended up getting 1 free on 2 different days.

Cor

[GerryDavid]

That happened to me at Save On Foods. I bought some salsa and it was priced wrong for over 2 weeks, I ended up getting 1 free on 2 different days.

Cor

May as well go back daily or more often until they fix it, hehe. Its thier fault for not changing it when it was brought to thier attention, while other customers are getting ripped off.

To bad zellers isnt part of this deal or I coulda got some film for free. They had kodak iso 200 film for $2.97 but it rang up at $3.50something. so I went to customer service and asked if they had the scop but she said no. I was sure they did. Since I was there I got my 60 cents back, felt super cheap to, hehe.

*side note, I went to 5 or 6 stores trying to find kodak iso 100 film and no one had it. The grocery store *spot #6* had a no name iso 100 but it expiired march of 2005, and none of the films had prices. You would think there would be lots of film around for Canada day. Hehe, but luckily I remembered I had some in the freezer that I got free from kodak 2 years ago, so I used that*.

[chimp69]

I dont understand it scanned cheaper both times for the 1st guy, and was tagged more expensive. and he still got this deal. I think he is confused

[GerryDavid]

I dont understand it scanned cheaper both times for the 1st guy, and was tagged more expensive. and he still got this deal. I think he is confused

Its not suppose to work that way, but people dont usually know much about this let alone how its suppose to work, so sometimes you can get the $10 taken off if its even cheaper than its suppose to be.

[zoro69]

Hmm, I was wrong. Almost 2 months since I raised the issue with SHoppers of their local stores removing the scanning code signs one still doesn't have any. Got a quick response from CACDS from asking them what time frame then consider acceptable for participating stores to replace missing required singns (after ignoring previous email to them) just stating "we'll forward it to shoppers again".

[Kitana]

I'm so in love with this site and forum!!

Yesterday after getting home from Superstore I noticed that the Canada Day cooler (for 24 pack of cans) didn't come up at 50% ...instead it rang up regular price at $14.98...after reading this thread here last night I went back to the store today...I went to cust service and had to show the Mgr the sign that said 50% (cause they didn't have any price checkers)....on our way back to the cust serv desk I said that I guess I'll be getting all of my money back because the item's correct price is under $10...she agreed. I also noticed while I was waiting in line to be served that there is a sign on the wall at the back of cust serv about the scanning ethics code.

Sweet deal! Thanks everybody!!

Kit

[mahjongmaniac]

I also noticed while I was waiting in line to be served that there is a sign on the wall at the back of cust serv about the scanning ethics code.

some stores that really do follow the SCOP do advertise it in big signs somewhere in the store (CS desk, entrance, etc), but some only advertise that they follow the SCOP on a small piece of paper like those on cash registers...

i think the last time recall seeing it at RCSS, it was only stickied on the cash registers.

[ben2003]

Hi, I bought something in GAP. But now I just find they charge me my credit card twice. Should I get some money back?

Thanks a lot.

[Explode]

I was told that this code is in effect for anyone using a scanner so they can not say they aren't appart of the code. If they scan they have to give you it or you can have the store fined and im sure it is a much higher price to pay that $10. Keep in mind most employees would never be told this so they wouldnt offer it or believe you :D No frills has it posted right at the cash.

[Feb30th]

I was told that this code is in effect for anyone using a scanner so they can not say they aren't appart of the code. If they scan they have to give you it or you can have the store fined and im sure it is a much higher price to pay that $10. Keep in mind most employees would never be told this so they wouldnt offer it or believe you :D No frills has it posted right at the cash.

You guys gotta remember this is a VOLUNTARY CODE!!! It's up to the retailer to follow the code or not... Of course they will not be fined by not honouring the code.

[krs]

You guys gotta remember this is a VOLUNTARY CODE!!! It's up to the retailer to follow the code or not... Of course they will not be fined by not honouring the code.

The way I understand it, the code is voluntary only as far as signing up for it (or not) is concerned, but once a retailer has signed up for it, he MUST abide by the code.

[zoro69]

Yes its voluntary to particpate. Once they participate they can't claim its voluntary so don't have to honour it...however there is absolutely no penalty nor anything anyone can do about it if they don't honour it. The industry councils that "police" it to some extent are funded by and working for the stores, not consumers. Outside of QC this is not a government program.

The problem is between Mr VP at head office that decided the chain should participate and the lowly retail clerk that is suppose to honour it someone either failed to inform the peson below them or made their own decision they should take it upon thamself to try and save the store the $10.

Completely bizzare - Shoppers has responded to my latest inquiry on why one of their stores does not have the required signage (2 months after I first informed them their local stores were removing them) admitting they don't have them on their cashes but with a detailed description of where they do have signs, including at their entrances. The problem is none of the signs described actually exist.

[almostfreeman]

Yes its voluntary to particpate. Once they participate they can't claim its voluntary so don't have to honour it...however there is absolutely no penalty nor anything anyone can do about it if they don't honour it. The industry councils that "police" it to some extent are funded by and working for the stores, not consumers. Outside of QC this is not a government program.

The problem is between Mr VP at head office that decided the chain should participate and the lowly retail clerk that is suppose to honour it someone either failed to inform the peson below them or made their own decision they should take it upon thamself to try and save the store the $10.

3. RETAILERS� RESPONSIBILITIES
3.1 Retailers will apply the Code, both in letter and in spirit.
3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high
level of scanner price accuracy.
3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a
conspicuous location near the store entrances. Retailers will display the sign attached hereto
as Attachment 2 at each checkout station within their stores.
3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.
3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and
readily accessible for customer reference.


Completely bizzare - Shoppers has responded to my latest inquiry on why one of their stores does not have the required signage (2 months after I first informed them their local stores were removing them) admitting they don't have them on their cashes but with a detailed description of where they do have signs, including at their entrances. The problem is none of the signs described actually exist.

I applaude your efforts Zorro69, and hope that you will continue to "encourage" SDM to live up to their commitment to this code of conduct. I regret that I hadn't followed up on an issue I had with them some time ago where I received an equally flippant response from head office. They violated my rights under the "Personal Information Protection and Electronic Documents Act" without any regard or apology. Unfortunately, I wasn't prepared to spend the time necessary to file and follow up on a complaint to the privacy commissioner on this matter. I doubt I am the only one who has had similar problems with Shoppers but hasn't followed up on the matter because of the time and effort required to pursue the issue.

Maybe you could take some photos of the locations where they purportedly exist, possibly including a copy of this weeks flyer somewhere in the photo to establish an approximate date when the photo was taken. ( maybe you can think of a better way to do this perhaps even a witness or two ). Good Luck and keep us informed!

[mahjongmaniac]

You guys gotta remember this is a VOLUNTARY CODE!!! It's up to the retailer to follow the code or not... Of course they will not be fined by not honouring the code.

i beg to differ....

the QCers claim that the SCOP is "THE LAW"... :P

[krs]

i beg to differ....

the QCers claim that the SCOP is "THE LAW"... :P

Does anyone know what the actual provincial law in Quebec is?
Same deal with the $10 max off or something more severe?

I assume, in Quebec there is a penalty as well if the retailer refuses to comply.

[cipher]

Here's my experience with Superstore on the code of practice. Today I saw a sign for 1.13 KG of Kellogg's Vector cereal. The sign read that the price was $6.79 for the first two and $9.29 for anything over the 2 limit. I picked up two boxes and went to pay for them along with the rest of my groceries. I paid for the groceries and started walking out and checking over my receipt at the same time. I discovered that they charged me $9.29 for each box of Vector!!! So I went to customer service and they gave me back $11.79...so I got one box free and they refunded the difference for the second box. A pretty good deal!

[Hellfire]

I have one from Superstore too, was about a month ago now. Picked up a box of PC short bread cookies and it was suppose to be $11.99, on my way out when I checked my receipit it was $12.69. So I left everything in the car, headed back to get it adjusted however there was a large line up at the return desk, so I decided it would be faster to grab a new box and SCOP em.

Got the SCOP done no problem, cashier had no idea, but Manager knew what to do, and by then the line was gone so I went from the till to the return desk and used the first recepit I had.

$1.99 for a box of Short Bread cookies :)

[Mr. Bean]

Here's my experience with Superstore on the code of practice. Today I saw a sign for 1.13 KG of Kellogg's Vector cereal. The sign read that the price was $6.79 for the first two and $9.29 for anything over the 2 limit. I picked up two boxes and went to pay for them along with the rest of my groceries. I paid for the groceries and started walking out and checking over my receipt at the same time. I discovered that they charged me $9.29 for each box of Vector!!! So I went to customer service and they gave me back $11.79...so I got one box free and they refunded the difference for the second box. A pretty good deal!

What location was this? I'm going to Superstore tomorrow and if we're in the same area it'd be interesting to see if they fixed their scanners or not :)

[Steeve Urkel]

I just got this to work at Superstore today.

I was buying a Neutrogena product and the shelf sign said $4.28, I get to the cash and it scnned in at $5.30!

the cashier tried 3 times to get the right price and each time it was scanning wrong, then she couldn't figure out how to redo my bill.

So, she went to get someone to help her and check the price on the shelf.

This was all before I even mentioned the SCOP!

Then while she was gone, I suddently remembered the use the policy and asked her about it. She told me she had never heard of it and I should go to customer service.

I was nice and told her "really, you're working at the cash and do not know the store policy?"

She was just really confused or pretending to be.

So, I ended up going to cust service and the guy there scans my item and it rings in at an entirely different price again!
The service guy ended up giving me a $10 credit on my visa, as he was just really confused and the product was now scanning at 9 something... :confused:

I think I now know why they are called "stupidstore" now.

I just wish I could mystery shop them to do SCOP's and write reports about it!

[Steeve Urkel]

Here if anyone wants the list of participating stores, it's on their website:

CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Shoppers Drug Mart
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[cipher]

What location was this? I'm going to Superstore tomorrow and if we're in the same area it'd be interesting to see if they fixed their scanners or not :)

I'm in Winnipeg. I think that someone forgot to take down the sign that said the Vector cereal was $6.79. It's probably the price from last week. Anyways, the Superstore prices are changed every week on Saturday, so I guess that's when most of the price errors occur.

[Mr. Bean]

I'm in Winnipeg. I think that someone forgot to take down the sign that said the Vector cereal was $6.79. It's probably the price from last week. Anyways, the Superstore prices are changed every week on Saturday, so I guess that's when most of the price errors occur.

Thanks. I'm in Vancouver. But I'll check it anyways.

I presume that store scanners systems errors are specific to the store? i.e. that the price changes are set by each store vs. done remotely by Head Office, etc. Anyone know?

[Konowl]

Thanks. I'm in Vancouver. But I'll check it anyways.

I presume that store scanners systems errors are specific to the store? i.e. that the price changes are set by each store vs. done remotely by Head Office, etc. Anyone know?

Head office, with a small number specifically done by each store (to clear out overstock etc).

[Gigi08]

Went to Shoppers at Yonge/Bloor and bought the package of Sensodyne that included 2 tubes of toothpaste and a toothbrush. The sign read $7.99 but it rang up at 8.99. I did not realize this until I had walked out fo the store so I went back. The guy at the cash was about to do a refund when I mentioned SCOP and got the item free!

Thanks!

[Tijuana]

how do you imply that they are suppost to sue this practice? Like with the sensodine, what do you say to teh cashier?

[Lucette]

Thanks. I'm in Vancouver. But I'll check it anyways.

I presume that store scanners systems errors are specific to the store? i.e. that the price changes are set by each store vs. done remotely by Head Office, etc. Anyone know?

They are done by each store. The only prices set by head office are flyer items.

[force18]

With our Sobeys (I was in the file matience office) all of our prices were downloaded to the server from head office with what they thought we should sell at, if you wanted to change the non flyer items since we had to follow flyer prices you could print a report and the owner would go and tell us how much to mark up or down in points. When you run specials and clearence you manually change the price and have to send them to the registers. Also, a problem occurs when someone new is in the office and they forget to send to registers or scales even though you changed the price. On sale chaneovers the signs are suppose to be pulled friday for saturday so this wouldnt happen. I know our Sobeys gave free under 10$, but we also wouldnt honor it if there was a different products sale tag as anyone could change it.

[Gigi08]

how do you imply that they are suppost to sue this practice? Like with the sensodine, what do you say to teh cashier?


I just asked him nicely. "Am I not supposed to get it free since it rang up at a higher price than advertised?"

No hassle. They do not even have their signs up.

[patrob]

Wal-Mart, Can-Tire, Shoppers, No-Frills, Fortinos & even Costco.....but not Zellers. I asked the manager why they don't have this policy and she told me that I should call the head office to find out why, since she had no explanation for me :mad: You would think that such a big Canadian store would take part in this great practice :) .

[brunes]

We tried this at our local grocery store, they had toe code of conduct posted. BUt the rep said that it only applied if you were *billed* the higher price - as in, because we pointed out the mistake before we paid, and they corrected it, that we didn't get the discount.

Has anyone ever had this happen before? It seems wrong to me (that they didn't follow the code).

Is there any recourse if they didn't?

[DaVibe]

A follow up to one of my posts about a problem at FutureShop ...

With the policy in hand (wasn't needed, but I wanted to have it on me) I went back to correct the price that was scanned wrong.
I explained the policy to the guy who was completely confused, had to ask a few people about it, then went on the Internet with another staff member to find it (while I'm in the back going "Excuse me, I have it right here if you're looking for it!") ...

Didn't really know what he was doing and because I paid, put in a $10 refund, plus the taxes so got back $11 something. Not really a problem, since this was the 3rd time I had been in the store.

P.S. The customer service number I called to file a complaint DID in fact call me back and asked me to call her back (got my answering machine) if there were any problems (she was going to get FS to pay me back) ...

Excellent thread.

[DaVibe]

We tried this at our local grocery store, they had toe code of conduct posted. BUt the rep said that it only applied if you were *billed* the higher price - as in, because we pointed out the mistake before we paid, and they corrected it, that we didn't get the discount.

Has anyone ever had this happen before? It seems wrong to me (that they didn't follow the code).

Is there any recourse if they didn't?

As a cashier, I'm thinking about this as I'm scanning items these days ... that if something goes in wrong, it can be corrected and there's no problem.

The issue is that it has to be scanned correctly, whether you're paying or not. Can you imagine if you had to pay, THEN go back for a refund? All the paper work and what a waste of time. Trust me, I KNOW (reference my time at FutureShop and standing in the "Returns" line for 20 minutes) ...

Let them scan it, maybe scan another item and go "Well, you scanned that item wrong" and point to the previous item ... at that point, I think it would be considered "purchased" ...

Even so, if you pointed it out as the item went through, that's fine in terms of the code (read up on it, maybe bring it with you for them in this case) because you can say the cashier would have done nothing to fix it.

I think they were giving you a hard time because they didn't want to give you the item. Fight them on it.

[krs]

Does anyone know how this works in Quebec?

From what I can gather, the code does not apply in Quebec because there is a provincial law covering that, and the law of course overrides a voluntary code.
I can find references to this law on the web, but not the law itself.

I was overcharged on two items (out of four!) at Canadian Tire in Montreal yesterday and want to go back to complain, but I want to be prepared with he facts when I do. There was nothing posted at vthe store itself.

[intelmic]

yes it does apply in quebec in major chain stores such as CT

I just got free candies the other day.


This regulation exists because there is 2 methods to charge a purshase.


- scanning method to charge you

- individual price tag on each item and the cashier enters the price manualy


This rules was implented because shops save a lot of money by not putting a price tag on every items.

So if you go to a shop where they scan the product and you get overcharged, most of the time the rule will apply. And look out for that red & white poster near cash registers telling you about the rule.

[krs]

If you look at the list of stores posted at the retail council site, it specifically states:

"Jean Coutu (NB and Ont only)"

Why do you think Jean Coutu in Quebec was excluded?

[Hollasa]

I had a recent encounter with this - I was at Save on Foods, and a sale priced booked rang up at $24.99, instead of $3.99. Discovered this when walking out, so went back to clerk. He wasn't too good at handling this, and when I pointed out the scanner code (it's right next to you, next to the till? this thing?) he claimed that it didn't apply, as "this book has like three different bar codes on it!). Given that it was for $3.99, I had frozen things, it was very hot, and I had two small children with me, I decided not to pursue it further at that time.

However, I sent in a complaint from their website, and had a great chat with the manager of the store later. He asked for the bar codes on the book, so as to get it properly into the computer, and for the clerk's name, so that he could bring him up to date on how these things work, and said that when I'm next in the store, stop by the service desk and receive my $3.99 and his apology.

One thing about Save On Foods - when they do make errors (which is rare), they handle it very nicely.

[pmdoit]

If you look at the list of stores posted at the retail council site, it specifically states:

"Jean Coutu (NB and Ont only)"

Why do you think Jean Coutu in Quebec was excluded?
Because in Qc you have the law.
Return at ct and go to the customer service, they must have the low clearly exposed and ask them for your refund, but next time don't wait for that because if you can't find the tag with the lowest price you can't get your refund
If your item are under $10 you got the item free, if is over $10 you got $10 off the price you see tag, some exception are apply for all product that the low fix the price like MILK, WINE, TABACCO and OTHERS
Good luck, don't forget sometimes you must fight hard with CT for this

[zoro69]

We tried this at our local grocery store, they had toe code of conduct posted. BUt the rep said that it only applied if you were *billed* the higher price - as in, because we pointed out the mistake before we paid, and they corrected it, that we didn't get the discount.

Has anyone ever had this happen before? It seems wrong to me (that they didn't follow the code).

Is there any recourse if they didn't?

Yes that seems to be a common one...and is complely wrong. That was the first (of many) excuses futureshop pulled on me ot refuse to honour it. It was honoured after a complaint made to head office later. You don't have to pay for it first. It wouldn't make any sense, it would be worse for stores as everyone would pay then make them go through the fund process.

The way it is supposed to work, is custpmer points out the incorrect price, the cashier AUTOMATICALLY corrects the price AND applies the $10/free item without the customer needing to demand it, point out the code signs, or otherwise jump through any hoops. It appears to be extremely rare for it to work that way.


In quebec, not only is the code the law but the governemnt goes into stores to check for accuracy, and has handed out some big fines:
http://www.hour.ca/news/news.aspx?iIDArticle=7150

Some US states go into stores and level massive fines if they miss acceptable price accuracy.

[Kevin1984]

doesn't work at zellers

[treasureseeker]

I had a recent encounter with this - I was at Save on Foods, and a sale priced booked rang up at $24.99, instead of $3.99. Discovered this when walking out, so went back to clerk. He wasn't too good at handling this, and when I pointed out the scanner code (it's right next to you, next to the till? this thing?) he claimed that it didn't apply, as "this book has like three different bar codes on it!). Given that it was for $3.99, I had frozen things, it was very hot, and I had two small children with me, I decided not to pursue it further at that time.

However, I sent in a complaint from their website, and had a great chat with the manager of the store later. He asked for the bar codes on the book, so as to get it properly into the computer, and for the clerk's name, so that he could bring him up to date on how these things work, and said that when I'm next in the store, stop by the service desk and receive my $3.99 and his apology.

One thing about Save On Foods - when they do make errors (which is rare), they handle it very nicely.


Umm .. get the full $24.99 (plus taxes) back

[trek_junkie]

doesn't work at zellers

zellers doesn't adhere to the code

[krs]

In quebec, not only is the code the law but the governemnt goes into stores to check for accuracy, and has handed out some big fines:
http://www.hour.ca/news/news.aspx?iIDArticle=7150


So is it better to contact the Quebec Consumer Agency to see if the slap CT with another fine or just go back tp the store to get the item for free.
The amount involved is peanuts, shelf price was $3.29 scanned in at $4.39.

Giving away a $3.29 item for free is not much of an incentive for CT to make sure they're scanning correctly.

[krs]

zellers doesn't adhere to the code

I assume in Quebec they have to. I'll keep that in mind next time I buy something there.

[Hollasa]

To clarify - the clerk gave me the $24.99 less $3.99 back, but insisted on charging me the $3.99 as he said the scanner code didn't apply.

[cor]

To clarify - the clerk gave me the $24.99 less $3.99 back, but insisted on charging me the $3.99 as he said the scanner code didn't apply.

But you should get $3.99 plus taxes back, because the corrected price is under $10, so the item should be free.

Is that what the manager is giving you, next time you go in to the store?

Cor

[almostfreeman]

just came back from food basics ... and of course they were sold out of the chicken breasts in their flyer this week so I was already in a bit of an ornery mood . Thought I might as well grab a cabbage while I was there. First the cashier rang it is an a cauliflower. I had to tell her that cabbages and cauliflowers were not the same thing. She then rang it in as cabbage but the scan price $.85 did not match the price on the bin $.75 so I asked that I be refunded in accordance with the scanning code of practice. She called produce and her manager to find out what to do. I had to go to a different counter and wait for the refund. Yes they did give me the cabbage for free but I'm not really happy that it wasn't taken care of on the spot with the first cashier. Seems as though there was some passive resistance on their part in honouring their commitment to the code. Yes it was hardly worth the wait, but "winning" does provide some momentary satisfaction.

So , if you happen to be shopping at Basics this week you might want to pick yourself up a cabbage as they probably aren't in a rush to change the scan price.

[Kevin1984]

zellers doesn't adhere to the code

i am not going to zellers anymore!

[djjosee]

Went to Staples and purchased some coloring pencils that were on sale for $5.99 and scanned at $13.99. When I brought it to her attentions she said "Oh that's right ..." I asked if they supported the "Scanner Price Accuracy Code" and she looked at me and said "Nope!" with a rolling-the-eyes type of attitude... I responded "With all the numerous scanning errors I've experienced here, maybe you should!" ... Grrr why do I keep going back their?!? :) :| :( :mad:

[mydnyte]

Sobeys yesterday (should still be unchanged) Maestro 1 litre Olive oil ...shelf price 7.49, scan price 8.49 ...cost=free ...$10.00 max, so I could only get one, and it was too hot for me to go back in later and get another.

[SubXO]

Cambie Best Buy: C-store (checkout) chips are incorrectly marked. The price is $0.99 but scans in at $1.19. Look for the labels that are marked in pen.

[zoro69]

Experiment today - emailed all 4 councils a general question on stores that supposedly participate but don't have the signs. Quick responses from reps at 3 (granted, answers not significant). No reply from CACDS (drug store council). Of course I already know they won't reply at all, even when sent the specific case of their participating member stores missing signs for months. Nothing can be done about it.

[mahjongmaniac]

Cambie Best Buy: C-store (checkout) chips are incorrectly marked. The price is $0.99 but scans in at $1.19. Look for the labels that are marked in pen.

blahahaahah .. free bag of chips at BB ! :-0

that's hilarious!

[QuadESL63]

It doesn't work @ Walmart... at least for the Calgary Shawnessey store. I picked up a DVD with a wrong sales price (one of those greeny stickers). It scanned with the regular price and the lady just said, "It is scanned with that price and that's it". I tried to explain to her the policy but she just looked at me with a blank look. She also refused to call anyone for help and insisted I have to pay for the scanned price.

[Amuse]

I tried to explain to her the policy but she just looked at me with a blank look.
I hate it when that happens. The clueless cashier is probably like "what is this guy talking about"? ...code of practice?!?... Why should I be so stupid and give something away for free..?!"

:|

Maybe if the cashier is clueless about it, bring it to the customer service desk and ask someone there.

[Backmarker]

Does anyone know if there is an open box rule..selling open box items as new.

I took delivery of an item bought as new and it arrived with an rma# and an old order written all over the sides of the box.

Not sure if I should make a stink and get something knocked off the price.

[coolcoolfi]

I've got a free laundry basket from walmart a year ago. It was $9.xx and the scanned price was $12.xx. The casher only corrected the price on the receipt but I challenged her about scanning code of practice - she went manager and gave me the basket for free.

[pipolchap]

I have a question.

I went to Loblaws to get a shaver advertised for $9.99. The scan revealed its original price of $10.49. I ended up getting the item for $.49 plus tax. Should the $10 off be applied to the correct lower price? i.e. have gotten it for free?

I really don't intend on challenging them for 50 cents, just like to know the rules...

...btw, bought 4 of them, they don't seem to fix the price for the weekly sales items!

[zoro69]

The $10 is off the corrected price, eg lowest displayed prices, so yes it should have been free.

[Qube]

Last time this got me a free 4-pack of Arush energy drink at Price Chopper :)

[GerryDavid]

I have a question.

I went to Loblaws to get a shaver advertised for $9.99. The scan revealed its original price of $10.49. I ended up getting the item for $.49 plus tax. Should the $10 off be applied to the correct lower price? i.e. have gotten it for free?

I really don't intend on challenging them for 50 cents, just like to know the rules...

...btw, bought 4 of them, they don't seem to fix the price for the weekly sales items!

Which shaver is it that was on sale? I may have to stop by tomorrow for some free stuff, hehe. Assuming its not just in the one store. Hopefully its the mach 3 replacement blades or the razor itself.

[myapple]

I have a question.

I went to Loblaws to get a shaver advertised for $9.99. The scan revealed its original price of $10.49. I ended up getting the item for $.49 plus tax. Should the $10 off be applied to the correct lower price? i.e. have gotten it for free?

I really don't intend on challenging them for 50 cents, just like to know the rules...

...btw, bought 4 of them, they don't seem to fix the price for the weekly sales items!
I had a similar problem at walmart about a year ago. There was a car floor mat that was labelled as $18.99, but scanned for $28.99. I complained, some girl checked it out and they have me a disount of $10...but it was applied to the $28.99, not $18.99. So basically I got the mat for the original price. I think I got "ripped off".

[pipolchap]

Which shaver is it that was on sale? I may have to stop by tomorrow for some free stuff, hehe. Assuming its not just in the one store. Hopefully its the mach 3 replacement blades or the razor itself.

it was the gillette fusion. i think the sale is over and they are all regular price.

[GerryDavid]

it was the gillette fusion. i think the sale is over and they are all regular price.

Oh well then, hehe.

How do you like the fusion? I find its to wide for the mustache area and the bottom part of the cheeks. And I dont really find the side burn trimmer all that effective.

[patrob]

I had a recent encounter with this - I was at Save on Foods, and a sale priced booked rang up at $24.99, instead of $3.99. Discovered this when walking out, so went back to clerk. He wasn't too good at handling this, and when I pointed out the scanner code (it's right next to you, next to the till? this thing?) he claimed that it didn't apply, as "this book has like three different bar codes on it!). Given that it was for $3.99, I had frozen things, it was very hot, and I had two small children with me, I decided not to pursue it further at that time.

However, I sent in a complaint from their website, and had a great chat with the manager of the store later. He asked for the bar codes on the book, so as to get it properly into the computer, and for the clerk's name, so that he could bring him up to date on how these things work, and said that when I'm next in the store, stop by the service desk and receive my $3.99 and his apology.

One thing about Save On Foods - when they do make errors (which is rare), they handle it very nicely.


Truly...you should get back $24.99 and get the actual item for free since less than $ 10 :)

Go back to the store ;)

[patrob]

It doesn't work @ Walmart... at least for the Calgary Shawnessey store. I picked up a DVD with a wrong sales price (one of those greeny stickers). It scanned with the regular price and the lady just said, "It is scanned with that price and that's it". I tried to explain to her the policy but she just looked at me with a blank look. She also refused to call anyone for help and insisted I have to pay for the scanned price.

Always ask for store manager if cashier is not aware of policy...it worked for me at Wal-Mart in Brampton, Ont.

[patrob]

I had a similar problem at walmart about a year ago. There was a car floor mat that was labelled as $18.99, but scanned for $28.99. I complained, some girl checked it out and they have me a disount of $10...but it was applied to the $28.99, not $18.99. So basically I got the mat for the original price. I think I got "ripped off".

Yes you did...should have paid only $ 8.99 plus taxes.

[Mocha10]

i am not going to zellers anymore!

Friday, the first day for Zellers to have new sale every week and you know why the line up at the cash register is so long every Friday morning? It is because things doesn't scan right every Friday morning. Cashier has to override the price if the customer find out. If you don't find out...opps, sorry, you pay more! I wish they are in the code of practice too!

[TigerHawk]

Yesterday I got a 1L jug of Teflon carwash for free.
Price on the shelf was 8.99 but it scanned in at 9.99. After verifying the price I went to the customer service and they wanted to just adjust the price so I got it at 8.99 but then I reminded them about the Scanner Price Accurancy thing and I got it for free...it took a long time but free is free I guess.

[krs]

No reply from CACDS (drug store council). Of course I already know they won't reply at all, even when sent the specific case of their participating member stores missing signs for months. Nothing can be done about it.

What do you mean 'nothing can be done about it?'

Did you email the retail council?

[mahjongmaniac]

Yesterday I got a 1L jug of Teflon carwash for free.
Price on the shelf was 8.99 but it scanned in at 9.99. After verifying the price I went to the customer service and they wanted to just adjust the price so I got it at 8.99 but then I reminded them about the Scanner Price Accurancy thing and I got it for free...it took a long time but free is free I guess.
how long was a "long time"...?

IMO, it's not worth spending 1/2hr+ time there for just a sub-$10 item to get it for "free" via SCOP....

but 1st things 1st, the stores that follow the SCOP should have all staff know about it....

[almostfreeman]

Got a free case of corn this week @ Basics. They were advertised .50 ea or case of 12 tins for $5. Cashier rang em in @ 12 x .50. Showed her the flyer ... She said she wondered how many people she did that to that day. I then asked her for the case for free as they were members of the scanner code of practice. Without hesitation she took The $6 off my bill. :)

[zoro69]

What do you mean 'nothing can be done about it?'

Did you email the retail council?

Retail council only deals with companies that signed the code under them, just as the other 3 councils deal with their own memebrs who signed the code under them

CACDS has now explicitly spelled out there is nothing they can do about it if one of their members, who signed the code, refuses to display the signs or otherwise honour the code. "All we can do is bring the complaint to the stores attention".

There is no body that has any "enforcement power" at all. Of course since most stores that voluntarily signed the code actaully intend to honour it that is generally not a problem. Shoppers drugmart doens't care if their stores honour it, so that is that.

You'd think they'd at least be able to remove those not complying from being shown on the list of participants, but appraently not.

[TigerHawk]

how long was a "long time"...?

IMO, it's not worth spending 1/2hr+ time there for just a sub-$10 item to get it for "free" via SCOP....

but 1st things 1st, the stores that follow the SCOP should have all staff know about it....

It took about 30 minutes.
The problem was she didn't want to give me the item for free; she just wanted to give me the price on the shelf which was $8.99...a savings of $1. So after I reminded her for the second time about the SCOP, she gave a call to her manager and I got a full refund.
Keep in mind that it appeared that she already knew about the SCOP as she didn't ask any questions about it when I brought it up.

[junkbuggy]

Hehe....2 boxes of free Lindt chocolates.

The front store supervisor had the audacity to argue with me that a red box of regular Lindt chocolates is the same as a box of hazelnut Lindt chocolates. Threat to complain didn't do anything...so walked out with one box. Read the posts about 1-800-SHOPPERS, called them, complained. 10 minutes later, they call back, and I'm told to go pick up the second box of chocolates at my earliest convenience. SWEET.

[krs]

Retail council only deals with companies that signed the code under them, just as the other 3 councils deal with their own memebrs who signed the code under them

CACDS has now explicitly spelled out there is nothing they can do about it if one of their members, who signed the code, refuses to display the signs or otherwise honour the code. "All we can do is bring the complaint to the stores attention".

There is no body that has any "enforcement power" at all. Of course since most stores that voluntarily signed the code actaully intend to honour it that is generally not a problem. Shoppers drugmart doens't care if their stores honour it, so that is that.

You'd think they'd at least be able to remove those not complying from being shown on the list of participants, but appraently not.

You lost me on this one.

CACDS is listed as a signatory to this code on the Retail Council of Canada website. Is CACDS not a member of the Retail council?
I get the feeling there is some "finger-pointing" going on here.

As to stores who have signed up to the code and don't honour it...if we have some hard facts to back this up it's time to approach Consumer and Corporate Affairs (or whatever it's called today) and raise a stinck.
No reason why Canada can't follow Quebec with some legislation that has teeth- ie hefty fines - if stores don't comply.

It can't be that difficult to get the scanned prices right.

[zoro69]

There are four completely seperate councils. CACDS is the equivalent of the retail council for drugstores. The chain grocery store council and the independent and franchised grocery council are the councils for their members. They each only deal with their own members. Shoppers is a rare one that is actually a meber of 2 councils, but as far as the scanning code goes they signed under CACDS. The retail council itself will have nothing to do with them (too bad, as their rep is way way way more responsive then CACDS).

When you call in a complaint to the 1-800 vociemail it goes to the rep at the council the store is a member of. The only power that rep has is to contact the head office of the store and pass on the complaint. In most cases it is then resolved. If it is an actual refusal to honour the code on a price error, which isn't resolved, then the only consequence is it becomes a statistic when they send their annual report to industry Canada. There is no such reporting on not displaying the signs as "required", nor anyone who will do anything about it.

The statistics they reprot to Industry Canada look very good - only 400 some complaints to their phone line a year - as few people can be bothered to call, and I'd guess many hang up when they reliaze the number is only voicemail. Many of the complaints would be directed to the stores head offices where no statistics will ever be released. its by design they've made it difficult to complain - it would be simple to have a website with webform or email address for people to submit complaints. They dont' want that - the councils are working for the stores, not consuemrs. The whole thing is a pr excercise doing the minimum possible designed to prevent QC style law, not help consumers being overcharged.

I only sent compalints in about stores that had no signs at all. I've noticed a number of others that only partially comply, like local A&P and Bestbuy who don't have signs at the entrance which is supposedly "required" but do at the cash. Look how many reports above where it ended up being honoured but only after customer had to spend piles of time at customer service counter or dealing with managers - all of these violate the code that states the cashier is authorized to implement the code. Look at how few times they only honour the $10/free part without the customer having to ask as they are supposed to. Nobody cares.

[krs]

Thanks zoro69 - That's very good insight.

The few times I was in a position to use SCOP, I actually had very few problems - hard for me to complain.

[mahjongmaniac]

It took about 30 minutes.
The problem was she didn't want to give me the item for free; she just wanted to give me the price on the shelf which was $8.99...a savings of $1. So after I reminded her for the second time about the SCOP, she gave a call to her manager and I got a full refund.
Keep in mind that it appeared that she already knew about the SCOP as she didn't ask any questions about it when I brought it up.

now that's just wrong... :|

knowing about it but not honouring it? tis tis tis...

[almostfreeman]

When you call in a complaint to the 1-800 vociemail it goes to the rep at the council the store is a member of. The only power that rep has is to contact the head office of the store and pass on the complaint. In most cases it is then resolved. If it is an actual refusal to honour the code on a price error, which isn't resolved, then the only consequence is it becomes a statistic when they send their annual report to industry Canada. There is no such reporting on not displaying the signs as "required", nor anyone who will do anything about it.

The statistics they reprot to Industry Canada look very good - only 400 some complaints to their phone line a year - as few people can be bothered to call, and I'd guess many hang up when they reliaze the number is only voicemail. Many of the complaints would be directed to the stores head offices where no statistics will ever be released. its by design they've made it difficult to complain - it would be simple to have a website with webform or email address for people to submit complaints. They dont' want that - the councils are working for the stores, not consuemrs. The whole thing is a pr excercise doing the minimum possible designed to prevent QC style law, not help consumers being overcharged.

I only sent compalints in about stores that had no signs at all. I've noticed a number of others that only partially comply, like local A&P and Bestbuy who don't have signs at the entrance which is supposedly "required" but do at the cash. Look how many reports above where it ended up being honoured but only after customer had to spend piles of time at customer service counter or dealing with managers - all of these violate the code that states the cashier is authorized to implement the code. Look at how few times they only honour the $10/free part without the customer having to ask as they are supposed to. Nobody cares.

Maybe it's time to complain directly to the competition bureau. Since the council does such a pathetic job of overseeing adherence by it's members perhaps we should be contacting our MP's and MLA's to provide some protection from rogue retailers like SDM. Some pressure from the media might help too.

[zoro69]

Well, looks like SDM has gotten sick of me periodically emailing them, CACDS, and the other councils for near 4 months about them taking all their code signs down. SDM called to say they have ordered signs and to let them know if they aren't up in 2 weeks (of course that is the same location SDM replied to me ages ago that it did have signs that have never existed)

As of Saturday, 1 store still had no signs, 1 that had put one up on the wall near their entrance had placed another sign over top of it so none of it is visible.

They blame all the signs being taken down from all cashes and all entrances of all the stores owned by the same owner on "they get old when they get cleaned and they probably took them off and forgot to order more"..uh huh.

[b0ne]

Well, looks like SDM has gotten sick of me periodically emailing them, CACDS, and the other councils for near 4 months about them taking all their code signs down. SDM called to say they have ordered signs and to let them know if they aren't up in 2 weeks (of course that is the same location SDM replied to me ages ago that it did have signs that have never existed)

As of Saturday, 1 store still had no signs, 1 that had put one up on the wall near their entrance had placed another sign over top of it so none of it is visible.

They blame all the signs being taken down from all cashes and all entrances of all the stores owned by the same owner on "they get old when they get cleaned and they probably took them off and forgot to order more"..uh huh.

you've got more patience than me. :)

I did get some free cookies at sobeys.. Listed as 2/5.00 on the shelf, but rang up at 2.75.. yeehaw!

[simms]

What if the product was incorrectly shelved?

eg: Quaker Granola Bar for 2.49 was shelved under No name for 1.99.

But the price tag for Quaker is down the aisle, and the Quaker (boxes of them) are under the No name label.

[T3rry]

What if the product was incorrectly shelved?

eg: Quaker Granola Bar for 2.49 was shelved under No name for 1.99.

But the price tag for Quaker is down the aisle, and the Quaker (boxes of them) are under the No name label.
one of the main points is that the shelf tag description must match the product.

[force18]

What if the product was incorrectly shelved?

eg: Quaker Granola Bar for 2.49 was shelved under No name for 1.99.

But the price tag for Quaker is down the aisle, and the Quaker (boxes of them) are under the No name label.


The only way our Sobeys would honor this is, if there were more then 6 or more items in that spot because if it was only one or two you always have customers who do this on purpose. The manager would have to go over there with you and see that there is a large number of incorrect products in that spot to warrant the accurancy. We have had many people do this with one or two products.

[direct-x]

My question is why are online retailers not held to the same standards as regular merchants? If I were to buy something that was either advertised at the wrong price, or scanned at the wrong price in a store, they would be obligated to let the item go for the price advertised or scanned by law. Why is it that online retailers can make price errors, then just turn around and cancel your order when they don't feel like honoring the mistake? Should they not be held to the same legal standards? Seems online retailers get away with way too much. Amazon does this all the time. I know they have "terms of use" and stupid little disclaimers, but that should not absolve them from responsibility for not honoring inaccurate pricing on items.

[krs]

My question is why are online retailers not held to the same standards as regular merchants? If I were to buy something that was either advertised at the wrong price, or scanned at the wrong price in a store, they would be obligated to let the item go for the price advertised or scanned by law. Why is it that online retailers can make price errors, then just turn around and cancel your order when they don't feel like honoring the mistake? Should they not be held to the same legal standards? Seems online retailers get away with way too much. Amazon does this all the time. I know they have "terms of use" and stupid little disclaimers, but that should not absolve them from responsibility for not honoring inaccurate pricing on items.

I don't think what you write is true, at least not when it comes to this code.

If the price at the check-out scans in at a lower price than the correct price, I don't think the retailer is obligated by law to sell at the lower price.

The situation that is covered by the code is where the scanned price at the check-out scans in higher that the advertized or shelf price; at that point the code applies (with some restrictions) and you get the product at the correct price plus a max. $10 discount.

I find that on-line merchants usually make errors by showing to low a price for an item and then may refuse to honour it. I have yet to see an on-line site where the checkout price was different than the price on their web item page, but I haven't bought anything from Amazon, which was your example, for a long time.
Maybe they do have this problem.

[Roy2004]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(

[Becks]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(


I hate Best Buy. They denied me a legitimate price match one time and I argued for like a long time with their weasly managers to no avail. At least you can appeal to the SCOP people. I recommend that everyone have a copy of the SCOP in their wallet with the names of the stores on there. It may help you when arguing in-store.

[Qube]

Definitely send it to the SCOP people AND CC the manager plus his GM or DM as well. Names are good.

[Roy2004]

Definitely send it to the SCOP people AND CC the manager plus his GM or DM as well. Names are good.
Thanks, I am newbie and are you referring to those peoples from http://www.retailcouncil.org/contact.asp?

[Agent_J]

Thanks, I am newbie and are you referring to those peoples from http://www.retailcouncil.org/contact.asp?
yes those are the people responsible for enforcing the SCOP
also,
CC = carbon copy, an option in most e-mail programs which allows you to send duplicate copies of an e-mail message
GM = General Manager
DM = District Manager

[consumerPI]

Shoppers Drug Mart has large eggs scanning incorrectly at $1.99 as of tonight, supposed to be $1.69 as per the flyer. I just let it go. But free eggs if anyone wants from SDM.

[canox]

Is there a list showing which stores in BC participate in SCOP?

[brunes]

Definitely send it to the SCOP people AND CC the manager plus his GM or DM as well. Names are good.
Best buy is listed "in implementation stage" on the retail council site. What does that mean??

[pinkyroo]

I used it successfully about two weeks ago at Canadian Tire. I've also used it this year at shoppers, loblaws and foodbasics.

Generally the cashiers play dumb. I know in my cashier days, we were told to play dumb. A little push usually gets it for you. I my area, a lot of them have a little sticker posted at the cash so I usually say, "scanner code of practice" and point at the sign.

[TinyTank]

Shoppers Drug Mart has large eggs scanning incorrectly at $1.99 as of tonight, supposed to be $1.69 as per the flyer. I just let it go. But free eggs if anyone wants from SDM.

and u call urself an Rfder?

[consumerPI]

Specific errors would be helpful.


I used it successfully about two weeks ago at Canadian Tire. I've also used it this year at shoppers, loblaws and foodbasics.

Generally the cashiers play dumb. I know in my cashier days, we were told to play dumb. A little push usually gets it for you. I my area, a lot of them have a little sticker posted at the cash so I usually say, "scanner code of practice" and point at the sign.

[consumerPI]

I was tired and a little drunk.

If it was a $10 item, it would have gone down differently. :razz:


and u call urself an Rfder?

[beripari]

I agree with you ... sometimes we don't always have the time to go through the "explaining, negotiating", etc, especially when we're in a rush!! Tired & "drunk" is a commendable reason ... I think you can still call yourself an "RFD'r"!!

[jdewit]

Airdrie Superstore. Heinz ketchup 1l should've been $2.98 for 1st one but rang up $3.27 :)

[Freelancer-Mountaineer]

Does this practice apply to floral purchases? I had a couple of floral bunches ring up wrong at Sobeys but they said it didn't apply to such items even though it was scanned. Please help.

[consumerPI]

Thanks.

If it was an item that was $10 or more, I would have said something for sure.


I agree with you ... sometimes we don't always have the time to go through the "explaining, negotiating", etc, especially when we're in a rush!! Tired & "drunk" is a commendable reason ... I think you can still call yourself an "RFD'r"!!

[Gromit_Dog]

My mom tried this the other day at Sears. She came home and found that she had been charged more than the ticketed price. I said cool, sears is likely a member of the scanning code of practice and you'll pocket 10 bucks from the lower of the 2 prices. She went there and the cashier called the manager and both said never heard of scanning code so all she got was the lower price.

[Jayg1]

I've done it numerous times at Superstore (yes once for flowers, got a dozen roses at $10 dollars off) but Future Shop had an item labeled for 9.97 it scanned through at 29.97 I pointed this out to cashier and asked for the item free. No go. Manager stated that the mistake was the cashiers. Since the item was an instore special and not in the system it wasn't eligible. But the code clearly doesn't distinguish.

[WhatADeal!]

Had been successful in getting free products at Loblaws many times. Seems their prices are often screwed up. There was even one product which I bought weekly and scanning at higher price. They never bothered to change price on the display so I kept getting it free for more than a month. Haven't tried in other merchants though.

[beripari]

Keep your eye on the produce pricing too!! It's got nothing to do with what code the cashier keys in -- Loblaws is REALLY bad at having the same price/kg at the cash that they have posted on the signs with the produce! They are well aware of it & say that they themselves have complained to H.O. to inputs the pricing into the computer. One I time I bought 5 different types of fruit/vegetables & ended up getting 4 of them free because of this! In most cases, the kg price I was charged was DOUBLE what was posted! Now I shop with a small notebook & pen & write down the kg price before going through the cash!

[krs]

...but Future Shop had an item labeled for 9.97 it scanned through at 29.97 I pointed this out to cashier and asked for the item free. No go. Manager stated that the mistake was the cashiers. Since the item was an instore special and not in the system it wasn't eligible. But the code clearly doesn't distinguish.

When you say 'labeled', do you mean there was a price sticker on the item itself that read $9.97?
In that case the code does not apply.
Has nothing to do with in-store specials or not being in the system. All of those are eligible.

[Lucette]

Keep your eye on the produce pricing too!! It's got nothing to do with what code the cashier keys in -- Loblaws is REALLY bad at having the same price/kg at the cash that they have posted on the signs with the produce! They are well aware of it & say that they themselves have complained to H.O. to inputs the pricing into the computer. One I time I bought 5 different types of fruit/vegetables & ended up getting 4 of them free because of this! In most cases, the kg price I was charged was DOUBLE what was posted! Now I shop with a small notebook & pen & write down the kg price before going through the cash!

Keyed in price errors don't count as SCOP's. You're lucky you got it free, they're only supposed to correct the error. It is, after all SCANNING code of practice.

[beripari]

Keyed in price errors don't count as SCOP's. You're lucky you got it free, they're only supposed to correct the error. It is, after all SCANNING code of practice.
That's only partially true. These aren't keyed in prices by a cashier -- they're either scanned (like strawberries, etc) or the cashier only keys in the "code" for the specific fruit/vegetable -- the price is still incorrect in the computer ie, SCOP -- only difference, there is no UPC to scan, the produce "code" works like the UPC -- so, it actually IS an indirect method of SCANNING! The customer still gets ripped off because of incoorect pricing in the computer, not any cashier error.

[Lucette]

That's only partially true. These aren't keyed in prices by a cashier -- they're either scanned (like strawberries, etc) or the cashier only keys in the "code" for the specific fruit/vegetable -- the price is still incorrect in the computer ie, SCOP -- only difference, there is no UPC to scan, the produce "code" works like the UPC -- so, it actually IS an indirect method of SCANNING! The customer still gets ripped off because of incoorect pricing in the computer, not any cashier error.

The scanned strawberries (or blueberries, or bag of apples etc.) would qualify. By keyed in, I meant the codes. We never use prices at all unless it's reduced produce.

[krs]

That's only partially true. These aren't keyed in prices by a cashier -- they're either scanned (like strawberries, etc) or the cashier only keys in the "code" for the specific fruit/vegetable -- the price is still incorrect in the computer ie, SCOP -- only difference, there is no UPC to scan, the produce "code" works like the UPC -- so, it actually IS an indirect method of SCANNING! The customer still gets ripped off because of incoorect pricing in the computer, not any cashier error.

Everything you say is true, but the $64000 question is "Does the SCOP apply in this case, ie when the cashier keys in the corret code for the fruit/vegetable but the price returned by the computer is incorrect?

[beripari]

Everything you say is true, but the $64000 question is "Does the SCOP apply in this case, ie when the cashier keys in the corret code for the fruit/vegetable but the price returned by the computer is incorrect?
Logically, either way, scanning a UPC or keying in a correct produce code, the error is in the computer pricing -- there is absolutely no difference. Both scenarios result in overpayment by the customer -- that's what SCOP is supposed to prevent.

Now, I can't comment on what the "official" SCOP policy is in the produce scenario but several store managers have agreed with me with absolute no argument whatsoever. I think a very strong case could be made in these situations if it isn't already covered in the SCOP policy (don't want to go through pages of policy to find out but, be my guest!).

[krs]

The policy isn't actually that long. I read it a couple of times during the last six months - as far as I remember, this situation is not covered.

[north77]

Unique situation happened on the weekend at the Superstore. I was in to buy fresh Tilapia fillets as advertised in their flyer, and they were priced wrong. I can't understand why we have 'special' flyer pricing at $4.99/lb, yet the package pricing is in marked $$$ / kg.

I knew that $16/kg was wrong.. it should have been ~ $11/kg. SO I grabbed a package and asked why the tilipia was priced incorrectly at the fish department (4pm on a Saturday). They said they'd change the price and the label to reflect the RIGHT price; I interjected that I should get this for free because of SCOP. Procedure should have been --> Weigh it again at proper price less $10, or if les than $10 it should be free.

They had no clue how it worked.. however were quick to grab all the packages on the shelf and quickly price them correctly.

I can't believe they were selling fish ALL day at that wrong price and no one noticed!

So I just took my fish up to the cash and told them it was priced incorrectly and to take off $10 because of SCOP (Wrong price. Package label said $13.56 at the price of $16/kg).

In the end, I paid $3.56 for a family size package, even though it should have technically been free. :razz:

[BJC]

RCSS (Ontario) has a 15" Pizza Stone in this weeks flyer for $6.99 (online flyer bottom of page 9). The tag on the shelf said $11.xx but it scanned in at $9.99 so I just got 1 free. This was at the Don Mills/Eglinton location.

[bumbum]

ya never happened to me. but will be on the lookout

[goleafsgo_22]

This practice is not followed at Zellers. Thats funny though, considering Bay/ Zellers ara Canadian flagship companies. Yesterday I bought a bicycle Gel seat cover listed at approx $19, but with 25% off on all bicycle accessories, I was expecting around $15 as the scanned price. However, it came out as $19 in the bill. When I told the cashier, she immediately corrected it. I asked her to give the $10 reduction according to the code, but she said that Zellers does not follow the code!!

[mahjongmaniac]

I can't believe they were selling fish ALL day at that wrong price and no one noticed!


u know, there are A LOT of customers at RCSS that just shop and could care less about pricing...

they just think that they're "always" getting the best price for whatever they buy just b/c it's "RCSS"....

--------


This practice is not followed at Zellers. Thats funny though, considering Bay/ Zellers ara Canadian flagship companies. Yesterday I bought a bicycle Gel seat cover listed at approx $19, but with 25% off on all bicycle accessories, I was expecting around $15 as the scanned price. However, it came out as $19 in the bill. When I told the cashier, she immediately corrected it. I asked her to give the $10 reduction according to the code, but she said that Zellers does not follow the code!!

the SCOP is *voluntary* (except QC, where it's the "law")...

AFAIK, Zellers doesn't follow the code.

[krs]

the SCOP is *voluntary* (except QC, where it's the "law")...

AFAIK, Zellers doesn't follow the code.

From what I can tell, talking to Quebeckers when I'm in Montreal, most of them don't know that there is such a law.
Next time I'm in Montreal at Zellers (go there very seldom however), I need to check if there are any signs posted wrt this.

[consumerPI]

It's actually not a law. It's a courtesy of sorts from industry partners of which HBC has decided not to be part of which they have a right to do so since it's voluntary.


From what I can tell, talking to Quebeckers when I'm in Montreal, most of them don't know that there is such a law.
Next time I'm in Montreal at Zellers (go there very seldom however), I need to check if there are any signs posted wrt this.

[kringram]

IKEA is not a member of this practice. I purchased 4 picture frames that were clearly marked $7.99 (the tag had the price and the item number on it). When they scanned the frames it came up as $16.99, I asked about the scanner price code of accuracy and they said that they are not a member and would not give me the items for free (damn)

[john widow]

it's cool to be cheap.

[consumerPI]

Even if they were partners. you would only get the first item for free up to $10. So, 1 at $7.99 for free. The rest you would pay for at the correct selling price of $7.99.


IKEA is not a member of this practice. I purchased 4 ,, picture frames that were clearly marked $7.99 (the tag had the price and the item number on it). When they scanned the frames it came up as $16.99, I asked about the scanner price code of accuracy and they said that they are not a member and would not give me the items for free (damn)

[consumerPI]

I'd rather be rich and frivilous.


it's cool to be cheap.

[Roy2004]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(

So far, CSR in bb forward the issue to Markham store twice, but I NEVER NEVER get any response from the store. I will report it to retail council soon if I still get no response from BB.

[krs]

It's actually not a law. It's a courtesy of sorts from industry partners of which HBC has decided not to be part of which they have a right to do so since it's voluntary.

It IS the law in Quebec; it's voluntary in the rest of the country.
I looked at the Quebec law a while back and it's very similar to the code, ie $10 off up to the correct value of the item.
Not sure if Quebec has the exclusion that it doesn't apply to items with price stickers.

[consumerPI]

Weird, it's a provincial law for Quebec only?


It IS the law in Quebec; it's voluntary in the rest of the country.
I looked at the Quebec law a while back and it's very similar to the code, ie $10 off up to the correct value of the item.
Not sure if Quebec has the exclusion that it doesn't apply to items with price stickers.

[krs]

Weird, it's a provincial law for Quebec only?

Quebec has a lot of very consumer oriented provincial laws - the rest of Canada is miles behind in that regard.
Maybe they need it more; because when I deal with contractors in Quebec, I have the feeling everyone is always trying to pull a fast one - there are exceptions of course.

[AnginMJ]

Wish I would have kept this thread in mind.

As then I would have known that ZELLERS does not honor the scanning code of practice.

They are the WORST for wrong scanning pricing, I ALWAYS watch and correct the teller at the time...had to correct her on three different items...thought I had caught them all....NOPERS

After calling the head office I was informed that this is a voluntary program and HBC is not a part of it.

I know why...they would be BROKE!!! :lol:

[consumerPI]

They're already Broke. :)


After calling the head office I was informed that this is a voluntary program and HBC is not a part of it.

I know why...they would be BROKE!!! :lol:

[krs]

I wonder if Zellers somehow manages the pricing by province or even individual store.
I was in Montreal earlier this week and bought a bunch of things at Zellers including special markdowns - thought I would catch at least one pricing error, but no, everything registered correctly at the cash register.
I remember they (along with some other large stores) got fined pretty heavily in Quebec not too long ago for incorrect scanning...tens of thousands of dollars...I guesss that really helps. The $10.00 penalty is a bit of a joke IMHO.

[Roy2004]

Today I have a bad experience at best buy (Markville Mall location @ Markham).

This morning I found a clearance deal on audio shelf system - SANYO DCMCR80M there marked as 49.97$. I decide to buy it and bring it to cashier
, she scanned the price as 79.97$. Then I pointed out I should deserve the 10$off based on the scanning code of practice. The cashier couldn't make decision and asked store manager to come over. The store manage came and reluctant to give me 10$ off, he told me either I leave the product here or pay it without arguing. I bought it at the end, but I believed it was a very bad experience at best buy.

I have sent my complain email out to best buy, let us me what will happen.

:(

Finally, case is sloved by Markham store on last Friday. Not bad!

[almostfreeman]

Finally, case is sloved by Markham store on last Friday. Not bad!

What was the result?

[mahjongmaniac]

I remember they (along with some other large stores) got fined pretty heavily in Quebec not too long ago for incorrect scanning...tens of thousands of dollars...I guesss that really helps. The $10.00 penalty is a bit of a joke IMHO.

if only that "SCOP = LAW" in QC was enforced nationwide... :(

[[H]ackerK]

I can't understand... this is not "hot deals" but yet 30 pages after still here... Shouldn't the mod move this thread to off topic forum?

Just my 2 cents.

[jackboot]

Thanks to this post I got free pit stick at London Drugs last week:) The cashier had never heard of the code before but there was a sticker right on the cash register.

[mushy_eyes]

firstly, if this was posted before in this thread... sorry, but i don't have time to read 30 pages :)

anyways, i was at fs yesterday, and got anaconda and someother movie for $7... but it scanned in at $1x.xx, so i told the cashier to change the price
i completely forgot about this code until i got home..
can i go back to the store and get it for free?

[beripari]

No, you would have had to tell her at the time of purchase. But, what you CAN do is go back to futureshop, buy another copy of the movie & hope it scans in incorrectly. If it doesn't, just say you changed your mind & she can cancel the sale. If it DOES,, mention the SCOP & you should get $10 of the actual price of the movie, not $10 off the incorrect scan price. Then, head over to customer service & return it with your previous receipt.

[zoro69]

Yes you can go back! In fact, all you are supposed to need to do is mention th wrong price and the staff are to know to automatically implement the free item/$10 off part. If you don't notice the overcharge at all you can go back too. Go back and make them honour the code proeprly, if they don't phone the 1-800 #

[krs]

ackerK;4000371']I can't understand... this is not "hot deals" but yet 30 pages after still here... Shouldn't the mod move this thread to off topic forum?

Just my 2 cents.

You don't consider getting something for free a "hot deal"?

Where do you think this thread should be moved? I think it's perfect just where it is - that way new RFD members run across it as well since the "hot deal" section is probably where most new members start.

[krs]

Has anyone else had the situation where the UPC code scans incorrectly?

I had two instances recently when returning a product, both at Canadian Tire. The code of course didn't apply because I wasn't buying anything, but I wonder if it applies if that happens during a purchase.
In that case the store is not really at fault, it's the technology that doesn't seem to work 100% at all times.

[benlucanada]

successfuly got my apply juice cider $5 for free. the superstore cashier knows about it when i mentioned "scanner code of conduct".

x'mas is coming, you may want to get some freebie as "gift", don't you?:cheesygri

[cor]

successfuly got my apply juice cider $5 for free. the superstore cashier knows about it when i mentioned "scanner code of conduct".

x'mas is coming, you may want to get some freebie as "gift", don't you?:cheesygri

I had a problem when I asked the cashier about some lever soap that scanned at the wrong price at Superstore. He had no idea what I was talking about. He got a price checker to check it out and he brought up the soap that was supposed to be that price, but that was not the soap on the shelf tag I read. I told him to forget it and I would sort it out at Customer Service.

The clerk there said since I wasn't charged for it, (he charged me then voided the charges) that I wasn't eligible for the item for free. I was so mad!! I said the code states if it scans at a higher price, not if I am charged for a higher price. You don't have to pay for the item first, then get your money back. She kept arguing, and I politely asked for the manager after trying to explain to her 3 times. She screamed at me that I wasn't even worth it!!!! and proceded to do the paper work to give me the item for free. I was so mad! But I got the item for free, and I filed a complaint for how I was treated.

Did you pay for the item first, then get a refund at customer service or did the cashier not even charge you?

Cor

[almostfreeman]

I had a problem when I asked the cashier about some lever soap that scanned at the wrong price at Superstore. He had no idea what I was talking about. He got a price checker to check it out and he brought up the soap that was supposed to be that price, but that was not the soap on the shelf tag I read. I told him to forget it and I would sort it out at Customer Service.

The clerk there said since I wasn't charged for it, (he charged me then voided the charges) that I wasn't eligible for the item for free. I was so mad!! I said the code states if it scans at a higher price, not if I am charged for a higher price. You don't have to pay for the item first, then get your money back. She kept arguing, and I politely asked for the manager after trying to explain to her 3 times. She screamed at me that I wasn't even worth it!!!! and proceded to do the paper work to give me the item for free. I was so mad! But I got the item for free, and I filed a complaint for how I was treated.

Did you pay for the item first, then get a refund at customer service or did the cashier not even charge you?

Cor

She screamed at you because you were right and she was forced to admit that she was wrong. Shouldn't matter, but next time just pay first and your receipt might help to reduce screaming.

[consumerPI]

Free "Garden Fresh Gourmet" Tortilla Chips at Sobeys.

Details.

Scans in at $4.49 or $4.99. Signs say that they are on sale for $3.99 (nt in flyer).

I get these a couple of times per month and grabbed an unsalted bag when it scanned in wrong. The cashier confirmed that it was wrong but proceeded to charge me the correct price as opposed to making it $0. She calls the idiot manager and he says that "the Scanning Code of Practice only applies to selected items". Huh? WTF? I made a smart ass remark that it must only be on selected price errors only. I made him read the policy and he still didn't get it. The guy sweeping the floor had to explain it to him as they read the sign together. He finally said to the cashier "Put it through, just give him whatever he wants". I should have asked for a few free cartons of Marlboros as well.

This was at the Queensway location in T.O. Your mileage may vary. What a Moron.

[Jon Lai]

Free "Garden Fresh Gourmet" Tortilla Chips at Sobeys.

Details.

Scans in at $4.49 or $4.99. Signs say that they are on sale for $3.99 (nt in flyer).

I get these a couple of times per month and grabbed an unsalted bag when it scanned in wrong. The cashier confirmed that it was wrong but proceeded to charge me the correct price as opposed to making it $0. She calls the idiot manager and he says that "the Scanning Code of Practice only applies to selected items". Huh? WTF? I made a smart ass remark that it must only be on selected price errors only. I made him read the policy and he still didn't get it. The guy sweeping the floor had to explain it to him. This was at the Queensway location in T.O. Your mileage may vary. Moron.

So in the end did you get it?

[consumerPI]

Yes, he finally said to the cashier "Put it through, just give him whatever he wants". I should have asked for a few free cartons of Marlboros as well.:cheesygri


So in the end did you get it?

[T3rry]

Just a reminder... check your prices... i just got a Light fixture from Canadian tire, prices at $70... had a 3 week old sale sticker on ti for $35... they tried to give it to me for $35, i said no, you have to talk to a manager, i said, please call him :) 10 minutes later, i had a $70 light fixture for $25... big score IMO.


Also, a good way to make them give you the deal is to tell them you've taken photo documentation of the item, shelf tag, etc... and you will be following up with head office and the retail council of Canada. it's very believable these days due to camera phones. I'm lucky i didn't have to go as far as threatening, though i was close, the first manager said no, he talked to the store manager who approved it.

[jackboot]

T3rry, you're a stone-cold hard-ass bargain hunter :cheesygri

[T3rry]

T3rry, you're a stone-cold hard-ass bargain hunter :cheesygri

as far as i am concerned, if they're gonna have policies i may as well make them abide by them as the average customer would have just accepted it and walked away.

[CanadaBoy]

Just a reminder... check your prices... i just got a Light fixture from Canadian tire, prices at $70... had a 3 week old sale sticker on ti for $35... they tried to give it to me for $35, i said no, you have to talk to a manager, i said, please call him :) 10 minutes later, i had a $70 light fixture for $25... big score IMO.


Also, a good way to make them give you the deal is to tell them you've taken photo documentation of the item, shelf tag, etc... and you will be following up with head office and the retail council of Canada. it's very believable these days due to camera phones. I'm lucky i didn't have to go as far as threatening, though i was close, the first manager said no, he talked to the store manager who approved it.

Was the sticker on the box>

[jackboot]

PS T3rry, that was a compliment :cheesygri

[MrDisco]

Thanks to the guys (and gal) in the #redflagdeals channel for reminding me of this policy. I bought the Apple ipod dock which scanned in at $57.83. The shelf tag was $48.83. My mistake was I told the cashier immediately who manually adjusted the price. what you're supposed to do is walk out with the higher price and then go back to the CSR to reduce the price and to take advantage of the SCOP.
After a small debate they agreed to the SCOP, but they didn't know how to key it in so they just gave me a $10 bill from the register.

Awesome policy! :)

[krs]

My mistake was I told the cashier immediately who manually adjusted the price. what you're supposed to do is walk out with the higher price and then go back to the CSR to reduce the price and to take advantage of the SCOP.


You made no mistake.
As soon as the item scans in at a higher price than is advertised, the cashier is supposed to correct the price and subtract an additional $10.-.
Obviously he/she wasn't trained properly.

[DaVibe]

I'm going to review this thread and the rules (because the wording is always funny) but here's an example of something I want to do right now.

Went into FutureShop. DVD Set is "On Sale" but even looks like the regular price online at $19.99.
The sticker on the box in-store says $26.99.

Even if it comes in as $19.99 at the cash register, the price on the box is still incorrect, so would I not get $10 off the $19.99 for it being incorrect?
- It is not an "Online Only" price, I can confirm that.

Any ideas?

Edit: Reading the rules, seems like I'm out of luck because the sticker is on the DVD itself as opposed to "On Display" (even though they are ALL incorrectly priced) ... any thoughts?
It's wrong, I know that.

[jackboot]

I'm going to review this thread and the rules (because the wording is always funny) but here's an example of something I want to do right now.

Went into FutureShop. DVD Set is "On Sale" but even looks like the regular price online at $19.99.
The sticker on the box in-store says $26.99.

Even if it comes in as $19.99 at the cash register, the price on the box is still incorrect, so would I not get $10 off the $19.99 for it being incorrect?
- It is not an "Online Only" price, I can confirm that.

Any ideas?

Edit: Reading the rules, seems like I'm out of luck because the sticker is on the DVD itself as opposed to "On Display" (even though they are ALL incorrectly priced) ... any thoughts?
It's wrong, I know that.

So the price is ringing up as *cheaper* than the tag?
Why would you get extra money off if an item is already ringing up less than tagged?

As I understand it, the point of the "code of practice" is to prevent retailers from advertising a product as a cheap price and then covertly ringing it up as more expensive with the customer hopefully not noticing. The code of practice discourages such behaviour. Customers need to be able to trust that prices are ringing at the displayed price (or in your case, cheaper).

[Ogata]

Out of all the places I've seen that policy, I saw it posted outside of my local No Frills.

[Screwball]

I'm sorry if this has been covered - but I ran across a situation the other night at RCSS that I am not sure if it would of qualified for the SCOP.

Here's the flyer scan.

http://img232.imageshack.us/img232/7040/superll9.png

It states - save $5.00. Then underneath says $14.99 after savings. I bought the CD-R's which scanned at $17.99 - but should have been either $12.99 or $14.99 depending on how one wanted to read the ad. Although they could argue that they would deduct the $5.00 at the cash - which means what it scanned as is irrelavent and meaning it would not qualify for the SCOP. Does anyone know what the proper process would be?

I was about to advise the cashier of the SCOP - however when she checked the ad - she thought it said $5.00 for the spindles - and automatically just overrode the price at $5.00 .. which saved me having to fight with them about the price error.

[beripari]

According to the ad, the scanprice should have been 19.99 since the "after savings" price is $14.99, thereby saving you $5.00. So, unless it scanned at something higher than $19.99 originally, then SCOP doesn't apply. It's like alot of those "instant savings" of $xx where the item scans in at the regular price & the cashier inputs the "instant savings" $$ off.

Just as an aside -- I've posted about this before but it continues to happen!
Watch the vegetable prices at the cash! Major problem in past @ Loblaws & Superstore! Happened again today @ No Frills. The price/kg posted & the price in the computer don't match. Bought hot peppers today - should have been 3.79/kg; rang in @ 4.89/kg. I pointed it out to the cashier in case she had input the wrong code (which doesn't apply under scope) -- she had input Yellow Peppers; I wasn't sure if there was a Hot Banana Peppers - there was not. She had someone check the price; they came back & said it was 3.79 & told her to correct it - she said it was computer changeover day for pricing - I pointed out it should be free under SCOP. Got it for free.

[patrob]

I was shopping at SDM yesterday & there was a guy whose product was scanning wrong & the cashier just wanted to adjust the price to the correct one, but thanks to me he got the product for free:D :D I just love to help out :lol: He sure was surprised & never even knew such policy existed.

I guess the cashiers will not remind you that you get $10 off or for free, unless you know about the policy yourself :rolleyes:

[beripari]

I was shopping at SDM yesterday & there was a guy whose product was scanning wrong & the cashier just wanted to adjust the price to the correct one, but thanks to me he got the product for free:D :D I just love to help out :lol: He sure was surprised & never even knew such policy existed.

I guess the cashiers will not remind you that you get $10 off or for free, unless you know about the policy yourself :rolleyes:

It still surprises me how many people don't know about this product -- my 11yo has it down pat! I have not known ANY cashier to automatically give you the $10 off without you saying anything! MANY cashiers have no idea it exists (and even some store managers!) and, when you "remind" them, often they STILL just want to correct the price -- even when the actual policy STICKER is directly in front of them! You'd think it was THEIR $$ ! Can't understand them getting angry at the customer who just doesn't want to be "ripped off"!

[Junk Food Junkie]

I can tell ya that it's not about getting angry at the customer who doesn't want to get ripped off. SCOP usually is taught only to a few employees due to security reasons. When SCOP is used, it's time consuming to both you, the employee and others behind you in line. No ones happy, the customer who has the product that scans incorrectly is inconvenienced due to someone else's stupid error, the employee processing SCOP is inconvenienced from the job they were just taken away from for a few minutes (usually from another customer), the people behind you, and customer who was just abandoned so an appointed employee can complete SCOP. Paperwork, computer input, yadda yadda. It's a vicious circle, no one is happy about the inconvenience of paperwork, etc. Once the customers transaction has been completed with SCOP and paperwork filled out, there are now a lot of impatient angry customers waiting for their turn at the cash.

I know it's not your fault, and you're entitled to your money because of someone elses careless error, but unfortunately due to security issues, etc., it does cause a chain reaction that slows everything down, which isn't looked forward to by employees or customers behind you, especially on a hectic day. That may be why you don't see too many smiling faces.

[beripari]

Hey, I don't dispute anything you say! As a matter of fact, I don't like the "chain" reaction is causes either -- once, it was so bad, a woman behind in line not only physically threatened me but security got involved, we ALL ended up at the police station AND we both had kids in tow!!

Does that mean I should stop using SCOP and just pay more than I have to? I think NOT -- I'd much rather have the $$ in MY pocket than in theirs regardless of WHOSE mistake it was! No one in their right mind would gladly pay more for an item than they have to. So then, perhaps the "careless" mistakes that seem to be far too frequent should be addressed at the source. That would avoid all subsequent negative chain reactions! Anyone can understand a mistake once in a blue moon. But, when you go into a store to buy five different vegetables and FOUR of the prices are wrong and the store management say "we know, people complain about it all the time & we keep telling head office but they don't do anything about the weekly incorrect prices" then there's something seriously wrong! What about the poor immigrants who don't understand or speak english well enough to object or even the poor seniors living on a pension who are too humble to speak up. Should they continue to pay more than they have to?

Perhaps the "process" needs to be fixed. Empahsis on "accuracy" at the start of the chain and, in case a error gets through, a better process at the customer level -- empower the cashier to enforce SCOP without having to wait for overrides, authorizations, etc.! That would solve it!

And, why would it not be taught to ALL employees? The sticker is on ALL cash registers in most supermarkets? Do they teach employees only "some" policies and not "others"? There should be no secret about this!

[krs]

I just read the last few posts and am somewhat bewildered by what is being posted.


SCOP usually is taught only to a few employees due to security reasons

What security reasons? Care to explain?

I also don't understand what needs to be "taught" about SCOP.
It's dead simple.

If the adverized price is lower than the scanned price at the cash register, the customer is to be charged the aavertized price and in addition is entitled to a $10.- discount on the first such item up to the value of the item.

Is that so difficult for a cashier to comprehend?

Maybe the cash regsters need to have a SCOP button programmed that does the override and calculation automatically.

As I understood it, the driving force behind SCOP were the customer complaints about incorrect shelf pricing. Some provincial governments were considering outlawing that again and make stores go back to individual product pricing and SCOP was the compromise that was agreed on in the end.
If SCOP doesn't work or is a hassle (which it should not be at all), complain to the Retail council and to the appropriate government agency if the retail council is not responsive and the problem continues.
SCOP is voluntary except in Quebec where its equivalent (not called SCOP) is mandatory according to provincial laws.

Just to be clear - "voluntary" in that a store (outside Quebec) does not have to sign up to this policy, but if they do sign up, the store has to follow it.

[Junk Food Junkie]

What security reasons? Care to explain?
You'd have to call Head Office for that one, it's their idea. From what I understand, they want a limited number of people to have overrides. Unfortunatly, a lot of theft can happen in a store, it's incredibly easy to do, such as "sweethearting". Having an override can allow for a lot of unnoticed price changes or freebies. We're not required to teach new cashiers on the keyboard "process" of SCOP. They need to learn the basics first and get used to the till. Only employees who have been there for a while, are given overrides. Even then, Head Office wants the number of overrides to be cut.

You can blame lazy managers who don't want to deal with corrections, or they pass it off to someone else who is already overwhelmed with work. They try. Sometimes it is Head Office, you can change price in the computer but sometimes Head Office bumps it back. It's incredibly frustrating, trust me.


I also don't understand what needs to be "taught" about SCOP.
It's dead simple.

Sorry, I should clarify myself, all employees should be taught about SCOP, but what I meant was "how" it's keyed into the register.


If the adverized price is lower than the scanned price at the cash register, the customer is to be charged the aavertized price and in addition is entitled to a $10.- discount on the first such item up to the value of the item.

Is that so difficult for a cashier to comprehend?

Again, my mistake, it's not difficult for the cashier to comprehend (ok, maybe some, lol), it's how you key it into the register, having an override, etc.,


Maybe the cash regsters need to have a SCOP button programmed that does the override and calculation automatically.


That would be awesome!

[patrob]

It still surprises me how many people don't know about this product -- my 11yo has it down pat! I have not known ANY cashier to automatically give you the $10 off without you saying anything! MANY cashiers have no idea it exists (and even some store managers!) and, when you "remind" them, often they STILL just want to correct the price -- even when the actual policy STICKER is directly in front of them! You'd think it was THEIR $$ ! Can't understand them getting angry at the customer who just doesn't want to be "ripped off"!

That's true...many people still don't know this practice exists, so I like to point it out every time I am in a store & I see this happen to others:cool: :D

I just love the look of the cashiers face when I mention the SCOP:lol: , they look so confused:rolleyes: , but it's the fault of the management for not training them about it!

[krs]

Maybe what we need to do is raise hell with the store owner, head office and the retail council if SCOP doesn't work smoothly.
It has been around for a fairly long time now and every cashier should know about it.

@ J-F-J - I hear you and yes, price overrides are typically done by a head cashier or someone in the office. I can understand why one doesn't want to give that option to every cashier. But SCOP isn't the only reason price overrides need to be done, so that process should be smooth and quick as well.
After all, it's the stores fault if a price override is required, not the customers.

Unfortunately (or really fortunately), none of the stores I shop at have had a scanning or pricing problem recently. It's to the point where I don't even watch the cashier anymore - I do check the receipt at home most of the time later and have not found a problem for months now.
SCOP (or maybe something else) seems to have made a difference - some of the stores that used to have constant pricing errors really pulled up their socks.

[pai]

is SCOP supppose to all retailers or juts retailers who chose to participate
coz i was at a zellers once and i found something that priced up. in hopes to get it for free at the cashier
but she said zeller doesnt participate in htis "program"
which surprised me that big chains like that can chose to not participiate:confused:

[beripari]

is SCOP supppose to all retailers or juts retailers who chose to participate
coz i was at a zellers once and i found something that priced up. in hopes to get it for free at the cashier
but she said zeller doesnt participate in htis "program"
which surprised me that big chains like that can chose to not participiate:confused:

It's "voluntary". The reason Zeller, Bay, and all other related stores don't participate is that they'd go bankrupt! They are NOTORIUS for having incorrect pricing, even on items in their current ad! ALWAYS watch the pricing AND the ads when shopping at those stores! I've even purchased items at homeoufitters that scan at one price, get them home & the have a CHEAPER price on the item label (ie, bedding). Or, the signs say "additional xx% off" at the Bay but when the discounted "sale" price scans in, it is NOT the corect percentage off -- they have real math problems there!

[krs]

There is a list of the companies that signed up here:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

And I think you're right, Zellers is one of the big chains that hasn't signed up.

[beripari]

Thanks! I didn't realize Costco was on that list!

[belfour]

At RCSS

Black and Decker Finishing/Detail Sandpaper
Tag 2.44
Scanned 3.94
= Free!

Scotch Vinyl Electrical Tape (Super 33+)
Tag 2.44
Scanned 3.94
= Free!

Black and Decker AutoTape (measuring tape)
Tag 12.44
Scanned 15.94
= $2.44


YMMV

:cheesygri

[beripari]

Very profitable shopping trip! Just curious -- how did the cashier react -- did they try the old "it only applies to ONE item" logic?!?

[doctorofstyle]

that actually is part of the policy - that it only applies to the first item.. the rest of the items you do not get the 10 dollars off... you do get the lower price though.

Otherwise what is the point of only getting one for free... when you can empty there stock.

[krs]

Let's be absolutely clear about this.

The policy applies to the first item only if you buy multiples of the same item. But if you buy three different items like belfour above, it applies to the first one of each of these items, no limit.
If you buy 100 different items and the price comes up wrong on all of them, you would get 10 times $10 off each one or the item fro free if the correct price is $10.- or less.

[beripari]

that actually is part of the policy - that it only applies to the first item.. the rest of the items you do not get the 10 dollars off... you do get the lower price though.

Otherwise what is the point of only getting one for free... when you can empty there stock.

Not quite true! It only applies to the first item IF you've bought more of the exact same item! BUT, if the items are same but different flavors, you're supposed to get the FIRST of EACH free ie, if you buy 4 cans of campbell's soup each a different kind (therefore different sku) EVERY one of them would be free if each individual price came up wrong! That's the intent of the poicy -- that the prices are input into the computer "correctly"!

I once bought two cases of drinks -- both prices came up wrong. The cashier tried to tell me that, because they're made by the same company, I only get the first case free, not the second one. BUT, they were different "brands" and SKU's even though they WERE made by the same company!! Kraft makes 100's of different types of foods: cereal, cheese, pasta, etc. That "incorrect" logic definitely does not apply nor is it the intent of the actual policy. But, that doesn't prevent cashiers & even some managers from trying to use this logic!

[krs]

But, that doesn't prevent cashiers & even some managers from trying to use this logic!

Sometimes works against them as well.
Before I was really familiar with this policy, I once bought ten 2 litre bottles of Pepsi; only noticed after the fifth one was scanned that the price was wrong.
Bit of a discussion with the cashier who then called the manager over. Manager's became visibly upset when she saw that the scanned price was wrong - she reversed all the cash register entries for the Pepsi bottles and I got five for free. Now I know it should only have been the first one, but she then somehow thought it applied to every item that had already been scanned incorrectly.

[beripari]

Sometimes works against them as well.


You're absolutlely right! In the incident with the cases above, after the cashiers "illogical" interpretation and a discussion with the "acting" manager, I paid then contacted head office. End result, FIVE free cases -- two to replace the incorrect pricing & 3 as a goodwill gesture! It was great cause these were the larger 12-packs of larger lemonade & iced tea drink -- so we took them to our soocer & baseball games for the kids!

[sonic]

Wal-Mart, Can-Tire, Shoppers, No-Frills, Fortinos & even Costco.....but not Zellers. I asked the manager why they don't have this policy and she told me that I should call the head office to find out why, since she had no explanation for me :mad: You would think that such a big Canadian store would take part in this great practice :) .

:mad: this is sooo typical of zellers...it seems everytime i buy something from them it scans incorectly...do you think they'll change? :|

[krs]

.....do you think they'll change? :|

Not if they want to stay in business. They'd be handing out so many free items or $10.- discounts that they would be broke in no time.

However, I must say our Zellers has improved quite significantly in that respect. Whereas before there were usually several scanning errors on a single bill, I haven't found any recently.

[beripari]

I stopped shopping at Zellers on a regular basis almost 10 years ago! They never had advertised product in stock even on the first day and you really needed to be able not only to watch every item scanned but to know the "posted" sale prices & advertised flyer prices cause they never matched!

But, when you have young kids with you, its hard to focus on cashier -- so chose to stop shopping there unless I absolutely have to! Kids are older now so a little easier to "watch" the cashier!

[Calvin2008]

would this work if the price was actually lower than the listed price? LOL. :D ,Please tell me if you find it:-0

[1226]

I love Zellers posted policy. It's something along the lines of:

"If you find a discrepancy between the scanned price and the posted price, we'll gladly give you the lower of the two".

You mean as is required by law? Oh thank you kind Zellers. :rolleyes:

[patrob]

I love Zellers posted policy. It's something along the lines of:

"If you find a discrepancy between the scanned price and the posted price, we'll gladly give you the lower of the two".

You mean as is required by law? Oh thank you kind Zellers. :rolleyes:

I don't really like shopping there for that reason alone...many times items have scanned wrong & I would have overpaid if I did not point it out & they still don't have this policy :evil: I even called head office & asked why, they just said they are improving their 'new' computer systems so errors don't happen & do no plan to have this policy any time soon:mad:

[consumerPI]

Which is reason #92 why we should shop at Walmart.


......I even called head office & asked why, they just said they are improving their 'new' computer systems so errors don't happen & do no plan to have this policy any time soon:mad:

[krs]

I actually pretty much stopped shopping at Walmart.
There are always long line-ups at the cash, prices have gone up where they are more now than Zellers and Canadian Tire, sometimes significantly more (I'm not talking about pennies) and the staff has become pretty unfriendly. Probably depends which Walmart one shops at, but I find the Montreal ones especially bad.

Scanning however is pretty much always correct.

[AnnaBanana]

So i just returned from Chapters, and realized that i was overcharged on 3 items. I am so peeved - i should have checked before leaving the store, but i bought a tonne of things so i wasn't doing the math in my head... I didn't see Chapters on the list of participating stores - does anyone know if i can get anything from them in return for the hassle of my having to go back tomorrow? Thanks!!

[selpats]

So i just returned from Chapters, and realized that i was overcharged on 3 items. I am so peeved - i should have checked before leaving the store, but i bought a tonne of things so i wasn't doing the math in my head... I didn't see Chapters on the list of participating stores - does anyone know if i can get anything from them in return for the hassle of my having to go back tomorrow? Thanks!!

Yes, you can get an apology. What else do you expect?!

[ZenOps]

Heh - I got a free loaf of bread.

RCSS 3 for $4 Wonder white +

Bill came out to $2.19 apiece, I'm like no way... Fast check and they marked two loafs down to $1.33 and gave me one free on the SCOP.

Hey, free bread is free bread.. This is the only time I've managed to catch a scanning error this year.

[krs]

Just a reminder for those shopping in Quebec.

Quebec has provincial legislation which is essentially equivalent to SCOP, so even if Zellers, Chapters etc. don't participate in SCOP (which is voluntary), they are still bound by the provincial legislation if the store is located in Quebec.

[beripari]

Just a reminder for those shopping in Quebec.

Quebec has provincial legislation which is essentially equivalent to SCOP, so even if Zellers, Chapters etc. don't participate in SCOP (which is voluntary), they are still bound by the provincial legislation if the store is located in Quebec.

Really? I'm surprised then that Zeller's isn't bankrupt there since their pricing in GTA is ALWAYS wrong!

[krs]

Zeller's pricing accuracy must depend on the indivdual store then.
I occasionally shop at Zeller's in Belleville, Ontario and in Montreal, Quebec and I haven't found a pricing error lately for quite some time - a few years back it used to be quite bad.
I also find that prices at Zellers are much better than they used to be - often less than Walmart and it's certainly not as crowded.
Just before Christmas it was actually a pleasure shopping there (compared to Walmart) and they had the delicious Lindt chocolate on sale in some really beautiful giftboxes which I had not seen elsewhere.

[Grassgreen]

I scored some free ice cream at Safeway today!

I check my bill every single time I do my groceries, and I would honestly say that about 25% of the time, something is priced wrong, and I get it for nothing.

It is extremely important to check your reciepts if you are shopping the day after a new flyer comes out...often a few items haven't been changed, or in another situation, the price goes up and they haven't changed the signage on the floor....another freebie!

[selpats]

I swear, 75% of my receipts have problems.

Since the 1st of this year I have got free Dove liquid handsoap from Walmart, free broccoli from Thrifty Foods and just last night, a free four-pack of energy efficient bulbs from The Real Canadian Superstore. Simply because the employees don't change the tags on the shelves.

My family gets a laugh out of me doing it but it saves me literally hundreds of dollars every year...

[Hollasa]

Sometimes I wonder about people.

I went shopping at Save On Foods last night, and picked up a Lindt Ecuador chocolate bar (75% dark cocoa). Two squares of that makes for a nice treat.

Anyways, on the shelf it was $3.69. Over by the produce department there was a display, and it had it on sale for $3.29 - only the little note that shows when the sale ends showed it ending the day before. Heh heh heh. Added one of those to my basket.

When I went through the checkout, they rang up at $3.69. I said "the display over by produce shows them at $3.29 each". She said "oh, ok", got one back from the bagger, removed the $3.69, added two in at $3.29, and sent it back to the bagger. I said "um, what about the scanner code of conduct, like what's on that sign behind you?"

She said "oh, that's only to a maximum of $10." I looked confused, she said "and your two items only come to $6 something". I thought of explaning the meaning of the word maximum, and then explained how it works (first item free if item is under $10, $10 off it item is over $10). She said "oh, ok", got a bar back from the bagger, removed both items again, and put in just one for $3.29.

A very agreeable cashier, I'll admit - didn't even ask to see any proof, or send the bagger for a tag - but "that's only to a maximum of $10??" Save on Foods cashiers are generally very good (I still recall with fondness the one who asked me not only if I wanted the bags carried to the car, but if I needed them carried into my house - I was really pregnant at the time), but the scanner code of conduct seems to be a bit tricky for them.

[MC25]

Sometimes I wonder about people.

I went shopping at Save On Foods last night, and picked up a Lindt Ecuador chocolate bar (75% dark cocoa). Two squares of that makes for a nice treat.

Anyways, on the shelf it was $3.69. Over by the produce department there was a display, and it had it on sale for $3.29 - only the little note that shows when the sale ends showed it ending the day before. Heh heh heh. Added one of those to my basket.

When I went through the checkout, they rang up at $3.69. I said "the display over by produce shows them at $3.29 each". She said "oh, ok", got one back from the bagger, removed the $3.69, added two in at $3.29, and sent it back to the bagger. I said "um, what about the scanner code of conduct, like what's on that sign behind you?"

She said "oh, that's only to a maximum of $10." I looked confused, she said "and your two items only come to $6 something". I thought of explaning the meaning of the word maximum, and then explained how it works (first item free if item is under $10, $10 off it item is over $10). She said "oh, ok", got a bar back from the bagger, removed both items again, and put in just one for $3.29.

A very agreeable cashier, I'll admit - didn't even ask to see any proof, or send the bagger for a tag - but "that's only to a maximum of $10??" Save on Foods cashiers are generally very good (I still recall with fondness the one who asked me not only if I wanted the bags carried to the car, but if I needed them carried into my house - I was really pregnant at the time), but the scanner code of conduct seems to be a bit tricky for them.

Save on food employees here are a bunch of ignorant, unpleasant fools. Some dont even great or smile to me. Even when I smile at them and say hello. Not to mention a lot of them dont know what they are doing, or just do it poorly. I only shop there when I need the odd item, because its closer to me. And even when I do that, its a chore to get that single item I need. :mad:

[hightech]

Is there a list of what stores follow this? I was under the impression that Canadian Tire follows this as well (the manager told me no).

I know this works at Walmart, Loblaws, Price Chopper, No Frills, Dominion.

[krs]

Canadian Tire certainly does.

I copied and posted the list from the Retail Council here in this thread:

http://www.redflagdeals.com/forums/showpost.php?p=2230502&postcount=135

Somewhere in this thread I also posted a link once to the list of retailers that subscribe to the code, but that link may have moved assuming you can even find it in this long thread.

[ZeroFlares]

umm does blockbuster video or rogers video follow this policy?

[krs]

umm does blockbuster video or rogers video follow this policy?

Doesn't look like it.

Here is the list that was posted in 2005

http://www.redflagdeals.com/forums/showpost.php?p=2230502&postcount=135

But you should go back to the Retail Council web site and find the current list. I looked a few weeks ago and couldn't find it.

In any case, stores that follow the policy usually have a small sign to that effect at the cash register.
If you do find the current list of stores/chains, please post it.

[selpats]

umm does blockbuster video or rogers video follow this policy?

I don't know about Blockbuster as I don't go there but I can't say that I have seen the stickers at Rogers Video for this. That said, I haven't had a price discrepancies there either...

Maybe just call them and ask a manager.

[passthatversace]

Does this policy only apply if the price discrepancy is brought up at the time of sale, or does it still apply if an error is noted AFTER the sale?

I made a purchase at Pharmaprix/SDM a few hours ago, and I just noticed now that they overcharged me on an item.

[mabba18]

Just had a fun time at a Grocery store this afternoon. 2 boxes or Oreo Cakesters, one regular, one chocolate, both on display with a sale sign. I get to the cash the scan wrong. Okay, casher tries to argue, nope sign is on the display, and I know for a fact that they are on sale.

Cashier says ONE is free. Nope, different UPCs different products. Cashier says no, calls manager, manager says no. Ok, fine. I call in complaint to Retail Council. All this for $1.79 box of cookies.

P.S. Cakesters are fabulously delicious.

[krs]

Does this policy only apply if the price discrepancy is brought up at the time of sale, or does it still apply if an error is noted AFTER the sale?

I made a purchase at Pharmaprix/SDM a few hours ago, and I just noticed now that they overcharged me on an item.

As far as I know the policy applies at all times - also after the sale if you go back. In Quebec especially since there it's a provincial law, not a voluntary policy.

[silvery]

Scanner Price Accuracy Voluntary Code
Canadian Association of Chain Drug Stores -- Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharmasave (BC and Sask)
Canadian Council of Grocery Distributors -- Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited
Coleman�s Food Centre (Nfld.)
Retail Council of Canada -- Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Shoppers Drug Mart
Wal-Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
2 Home Hardware franchisees
Canadian Federation of Independent Grocers -- Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[Monari]

I was at my local Walmart today, and found a copy of The Day After Tomorrow Bluray with a sticker for $24, but which rang up at $28. I went to the customer service desk, and the manager would only refund me 4 dollars, saying that the 10 dollar policy didn't apply.

When I asked why, she said it only applied to items that didn't have price tags on them, but had a wrong price listed on the shelf on which they were stored. Since the disc had a price tag on it, it didn't fall under the policy, which smacks of bull to me. Is she right?

[baxbunny]

o wow, this is totally new to me! i wish i had read this earlier, theres been so many times when the scanned price was higher than the printer or tagged price, but all i did was tell them and i got the price matched... no $10 off :D. I can't believe that if its less than $10 its free haha, and some people (my dad) keep telling me, nothings free in life....

[Konowl]

I was at my local Walmart today, and found a copy of The Day After Tomorrow Bluray with a sticker for $24, but which rang up at $28. I went to the customer service desk, and the manager would only refund me 4 dollars, saying that the 10 dollar policy didn't apply.

When I asked why, she said it only applied to items that didn't have price tags on them, but had a wrong price listed on the shelf on which they were stored. Since the disc had a price tag on it, it didn't fall under the policy, which smacks of bull to me. Is she right?

She's absolutely right, yes. Scanning code only applies to non-ticketed items.

[Monari]

Dang! Well, i'd already scored the 10 dollar off thing on 3 other blu-ray discs doing that, so I guess being denied on the 4th isn't that bad. :|

[Grassgreen]

I just scored a 5 lb bag of apples at Superstore.

Rang up at 5.49, but were on the shelf at 4.88!

Not too bad!

[cary1]

The walkie-talkies were blazing and it took a little bit of patient coaching and educating, but after 3 cashiers and 4 managers were called to the scene of the crime, Costco did give us $10 back for a package of mis-priced new Crest Pulsar disposable toothbrushes last night.

These were the packages with 3 toothbrushes (and free bonus toothpaste) at $16.99 with their coupon for $3.50 off. The offending shelf sign showed an in-store price of $15.89.

The first cashier, a totally clueless young man, couldn't even fathom that such a rule existed. (stay young and innocent forever, man..)

Manager number one asserted with pride that Costco belongs to the Retail Council of Canada and adheres to the scanning code of practice. She only needed two of her senior managers to figure out what that meant, though.

They actually have a scop code taped to the front of the cash register at customer service. Not enough us must make claims as it took 3 tries for these supervisors to try and figure out how to give the money back.

Sorry to the 20 or so people in-line behind us who had to wait until the Costco gods figured it all out.

[krs]

These were the packages with 3 toothbrushes (and free bonus toothpaste) at $16.99 with their coupon for $3.50 off. The offending shelf sign showed an in-store price of $15.89.

Hmmm.........So the cash register price was higher than the shelf price without the coupon and lower with the store coupon?I'm not even sure you were entitled to the $10.- off in this case....is that situation even covered by the SCOP?

[Snowy]

Hmmm.........So the cash register price was higher than the shelf price without the coupon and lower with the store coupon?I'm not even sure you were entitled to the $10.- off in this case....is that situation even covered by the SCOP?
A coupon has nothing to do with the scanned price of an item, it should be counted as currency in payment for a specific item deducted from the total of your bill.

SCOP should still apply and the coupon should be deducted afterwards (as far as I read it anyway).

[krs]

Do you have a link to the current SCOP page at the Retail Council?
Last time I went to their web site I couldn't find it.

On a regular coupon that you bring into the store, I agree with you. But this sounded like a "Costco" coupon which you either get at the door or you don't even get a physical coupon, it becomes an automatic discount at the cash register. So maybe te SCOP rules treat that differently.

The rule is basically: "If it rings up at a higher price at the cash register than what is show on the shelf pricing, then SCOP applies"....with some exceptions.

[Snowy]

Do you have a link to the current SCOP page at the Retail Council?
Last time I went to their web site I couldn't find it.

This one??? (http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp)


On a regular coupon that you bring into the store, I agree with you. But this sounded like a "Costco" coupon which you either get at the door or you don't even get a physical coupon, it becomes an automatic discount at the cash register. So maybe te SCOP rules treat that differently.

Well last time I went to Costco and used a coupon (a few months back I admit) I'm sure they had to type in a code for the coupon - an act separate to the scanning and manually done at that.

[krs]

Yes - that's the page - thank-you.

I see there were some small changes made to the code but nothing changed in principle.

And when I read this paragraph, the example above with the Costco coupon did not qualify for the SCOP.


1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.

[Amuse]

Got a bag of chips for free at Superstore. They seem to follow this automatically, as the price-checker person checked the price and then came and gave me back my money, so I got it for free. I didn't even mention SCOP.

Is this what they do at Superstore now?
My gf was like, huh? Why did they give me back so much?

[marcopolo85]

I saw Dark Sector ps3 game on the shelf labeled with 39.99 price tag, the price tag was on the shelf itself, not the game. but the price tag clearly pointed out it was Sonic PS3 game. Obviously someone stocked that shelf with the wrong game. The actual price of the game is $59.99. Any way I can get SCOP on this?

[Stoe99]

I saw Dark Sector ps3 game on the shelf labeled with 39.99 price tag, the price tag was on the shelf itself, not the game. but the price tag clearly pointed out it was Sonic PS3 game. Obviously someone stocked that shelf with the wrong game. The actual price of the game is $59.99. Any way I can get SCOP on this?

No, because it's not being scanned at the wrong proce, you can ask them to give it to you at that price though, and they probably would seeing as how the mistake was on their end, but it is up to them, depends on the manager I guess.

[mabba18]

I saw Dark Sector ps3 game on the shelf labeled with 39.99 price tag, the price tag was on the shelf itself, not the game. but the price tag clearly pointed out it was Sonic PS3 game. Obviously someone stocked that shelf with the wrong game. The actual price of the game is $59.99. Any way I can get SCOP on this?


No, because it's not being scanned at the wrong proce, you can ask them to give it to you at that price though, and they probably would seeing as how the mistake was on their end, but it is up to them, depends on the manager I guess.

You won't get anything. The tag may say a price, but it is clearly marked for a different item, and you cannot say that it is the stores fault that the wrong product is there (i.e customer returned it to the wrong location), unless there is a whole stack of them. You're only case would be if the shelf tag just said the price, and nothing else. If this was the way SCOP worked, it could be abused for every single item in the store (Oh, this PS3 was sitting with the $5 DVDs, so it must be $5).

[marcopolo85]

You won't get anything. The tag may say a price, but it is clearly marked for a different item, and you cannot say that it is the stores fault that the wrong product is there (i.e customer returned it to the wrong location), unless there is a whole stack of them. You're only case would be if the shelf tag just said the price, and nothing else. If this was the way SCOP worked, it could be abused for every single item in the store (Oh, this PS3 was sitting with the $5 DVDs, so it must be $5).

Well in this case it was an employee's fault because it was indeed the entire stack of them and it was behind the locked glass.

Thanks for the quick responses.

[Teletran]

A little over 2 years ago I was able to purchase the Special Extended DVD Box Set of the Lord of the Rings Movies for around $60.

The box set was selling for $120 or so at Walmart and they had incorrectly priced it at 60 or so. Scored a huge discount. I could have had an additional $10 discount! lol They promptly pulled all their copies off the shelf after I bought mine.

To this day the very same box set sells for around $80.

[beripari]

I could have had an additional $10 discount! lol
Not really -- you don't get the $10 discount if the price scans in LOWER than than the actual price. The whole point of the policy is to prevent people from being OVERcharged, not UNDERcharged.

[Teletran]

Not really -- you don't get the $10 discount if the price scans in LOWER than than the actual price. The whole point of the policy is to prevent people from being OVERcharged, not UNDERcharged.

The price scanned in at 120 something and the box itself was marked as $60. Would the $10 discount still apply ?

[beripari]

The price scanned in at 120 something and the box itself was marked as $60. Would the $10 discount still apply ?

The SCOP policy used to contain some type of provision regarding items that have "sticker" prices on them, clearance or otherwise - to the retailer's benefit. You'd have to check the actual policy wording but I dont believe the $10 discount would apply -- it's one of those situations that's open to "interpretation" vs. the clear-cut case of the shelf price & the scanning price are different. I've had that situation occur several times in the past with varying results.

[sjwong]

The SCOP policy used to contain some type of provision regarding items that have "sticker" prices on them, clearance or otherwise - to the retailer's benefit. You'd have to check the actual policy wording but I dont believe the $10 discount would apply -- it's one of those situations that's open to "interpretation" vs. the clear-cut case of the shelf price & the scanning price are different. I've had that situation occur several times in the past with varying results.

I had this situation happen to me last night, with two different results.

The first was at Futureshop. The item (I Am Legend, Blu-Ray Steelbook edition) had a sticker price of $32.99 and rang up at the register at $34.99. I questioned it and the manager came over and advised the cashier to reduce the $32.99 by $10.00 because of the SCOP policy.

The second was at Walmart. The item (Appleseed, Blu-Ray) had a sticker price of $27.99 and rang up at the register at $33.99. I questioned it and the manager came over and advised me that SCOP policy does not apply to items with a sticker on it. He said I will be charged the sticker price.

[Teletran]

Thank you sjwong and beripari for the replies!

Seems that Walmart only offers the Sticker Price (Which is what happened to me as well).

[Tijuana]

Okay, so im kinda confused. Ill use the example of a video game to make it easier, and the shelf prices are correctly labelled

Case 1 - Sticker on case says 59.99, shelf says 59.99, scans in at 69.99 you get 10 off of 59.99?

Case 2 - Sticker says 59.99(clearance sticker), shelf says 69.99, scans in at 69.99, what happens

Case 3 - If the scanned price is lower than the sticker or shelf price, nothing happens, its only when the scanned price is higher than what is advertised.

Thanks!

[krs]

Okay, so im kinda confused. Ill use the example of a video game to make it easier, and the shelf prices are correctly labelled

Case 1 - Sticker on case says 59.99, shelf says 59.99, scans in at 69.99 you get 10 off of 59.99?

Case 2 - Sticker says 59.99(clearance sticker), shelf says 69.99, scans in at 69.99, what happens

Case 3 - If the scanned price is lower than the sticker or shelf price, nothing happens, its only when the scanned price is higher than what is advertised.

Thanks!

When an item has a sticker price, SCOP goes out the window.

SCOP was "created' as an answer to customer complaints years ago after shelf pricing was introduced to try to prevent the government from making shelf pricing illegal. Consumers found out that there was often a discrepancy between the cash register price and the advertized product price, usually in favour of the store. But because the consumer had no readily available price sticker on the merchandize to compare to, the price difference was often not noticed or only noticed later.
Consumer groups wanted to make sticker prices mandatory, retail countered that they couldn't afford the cost to apply sticker prices and it would increase the price of the product, and the compromise was SCOP - basically a penalty or incentive to make sure the shelf pricing and the cash register pricing match.
So a sticker price basically trumps a shelf or cash register price if it's lower; not sure what happens if the sticker price is higher than the shelf price. One could argue that it still trumps the shelf price since you know what the price is - it's not the situation SCOP tries to address.
Customer sees a $20 shelf price, buys the product because he thinks it's worth the money and then it rings up at $25.- at the cash.

So in the previous examples, Walmart was right; Futureshop was wrong, and in the two examples in the quoted post

Case 1: You pay $59.99 since there was a sticker price for that amount on the merchandize. Had there been no sticker price, you would have received $10.- off.

Case 2: You again pay the sticker price of $59.99 no SCOP discount

Case 3: You pay the scanned price. I noticed cashiers don't even blink anymore when that happens.

The SCOP policy had a statement that it didn't apply to merchandize with a price sticker - I assume that is still the case.

[Tijuana]

Okay so same thing again, but with shelf prices

Case 1 - Shelf price is 59.99 scans in at 69.99, you get it for 49.99

Case 2 - Shelf price is 79.99 scans in at 69.99 nothing happens, am I right? And what about discounts and clearance things.

Case 3 - Shelf says clearance 49.99 scans in at 69.99 you get it for 39.99

[krs]

Just to be clear, SCOP doesn't just apply to shelf pricing, it applies to all advertised pricing.

In a nutshell, the SCOP says this:


1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.

1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.

The whole policy is here:
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

Pretty straight forward I think.

[Tijuana]

so then isnt a sticker price, the advertised price?

[krs]

so then isnt a sticker price, the advertised price?

What specifically are you getting at?

For one, the code says:


SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

The code tries to address the issue where the consumer has no price reference at the cash when the item is rung up, tries to increase the consumer confidence that the cash register price is correct for shelf priced items and if it isn't provides some small compensation to the consumer and a slap on the wrist for the retailer.

If there is a price sticker, the rules prior to shelf pricing basically apply.
I think the thinking here is that you know what the price will be and you can compare the cash register price to the price on the package.
If the item is advertised at a lower price than the price sticker, you are entitled to the lower price, just not to the additional SCOP discount.

[beripari]

I got into a weird situation today purchasing two copies of the same movie. first copy was stickered regular price of 19.99, second was stickered regular price for 25.99. The movie is listed online for 12.99 and is regularly selling at 12.99 in store as well. The were not yet stickered with sale stickers yet.

The 19.99 one rang up the correct price of 12.99 but the second for some reason rang up as 25.99 even though the barcodes were identical at he back of the movies. The cashier manually adjusted it to 12.99. I brought up if this applied to SCOP, thus giving me $10 off to make one of the two 2.99 but he had no clue how SCOP worrked and said the store manager always argued about 30 min over SCOP with customers. I left without pursuing it.

However, I'm curious as to whether or not my situation was entitled to SCOP application. I have had other scanning situations come up but not one such as this, where the item scanned at sticker price but it was supposed to be a cheaper price. And supposed to be stickered at the cheaper price.

That's exactly the purpose of SCOP - to prevent consumers from being overcharged. However, I'm not sure how you expected to get the movie for $12.99 unless that price was actually posted somewhere in the store (?). In the case you describe above, if both movies were EXACTLY identical, then you should have received $10 off the $25.99 movie which actually should have been $19.99 - $10, so you would have paid 9.99 for it. If in fact the same movie was regularly priced in the store you were physically in @ $12.99, then yes, you should have only paid 2.99 for ONE of them & the regular price of $12.99 for the other since SCOP only applies to one of the same items.

[dmdsoftware2]

Just a reminder about the Code of Practice: Scanner Price Accuracy.

More Information Here! (http://www.retailcouncil.org/membersonly/govrelations/codes/scanner_acc/scanner_accuracy02_eng.asp)

1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.

--

My last Future Shop visit got me:

Coach Carter for $9.99 (Incorrectly Priced at $24.99, scanned in at $19.99)
Machinist for $16.99 (Incorrectly Priced at: $34.99, scanned in at $26.99)

Please update - points to 404.

[mark2]

my friend brought a book at costco, sticker price @9.95, scan in at 10.95. 10% more than the sticker price. The cashier call manager to check the correct pricing.

In the meantime, the manager is talking with other customer that my friend has to wait until they finished. Then my friend change his mind and rather to pay a dollar different than a long wait . (at that time he never heard anything about the "Code of Practice").

The cashier charged him the scanned price at 10.95 and finished the check out. When my friend going to leave, the store manager just came by and the cashier explained the whole case to the manager. My friend said he is okay with the price at 10.95 and don't need any credit on it.

The store manager stop my friend and insist to do the credit . He gave a full refund to my friend.---my friend got a FREE book from costco and this is the first time he heard about "code of practice". What a Great shopping experience...:cheesygri

[krs]

Your friend was lucky.
As I posted in #545, SCOP does not apply to individually priced items.
Your friend should have paid $9.95, the price marked on the book.

But for COSTCO, customer sat was more important that a $10.- book - good way to handle that on the manager's part since the customer had to wait.

[JeffTaylor1985]

I've had the same thing happen to me - it is amazing how many inaccuracies there are with shelf-tag pricing.

[impostor]

Got a free 1.89L carton of PC pressed pineapple juice @ Superstore today. Shelf label showed $2.99, rang in @ $3.19. I didn't even notice until I had left and was walking away, when I had an unusually strong feeling that I should look over my receipt.

[T3rry]

Your friend was lucky.
As I posted in #545, SCOP does not apply to individually priced items.
Your friend should have paid $9.95, the price marked on the book.

But for COSTCO, customer sat was more important that a $10.- book - good way to handle that on the manager's part since the customer had to wait.

i think the sticker is an advertised price, I've got SCOP several times on individually ticketed items.

i think the "individually price ticketed items" is more for if a store has for example if there is a shelf tag that is correct and 1 individual tag is incorrect...

One example of this i had was at walmart they had some DS carrying cases, the tin mario ones, the DS ones were $36 and the Wii ones were $34 or something, i took a DS one, it scanned at $36, i scoped's it down to $24... maybe the managers just do not know their policies.

[T3rry]

remember your SCOP, @ Wm i just scored a PS2+GH3 bundle (value $199.93) for $41.66 (after 2 days of fighting) at first it was just kind of a shot in the dark, but then they started playing ingorant, making excuses, telling me that the scop says $10 off the real price... etc... i stood my ground and 2 days, 3 managers, and a head office employee later, they called and told me to come pick it up.

The display just had liek 30 of the bundles, with a big price above it of $41.66

i know i could have argued for $31.66 but it took me long enough to get $41.66, i considered it a victory.

[beripari]

remember your SCOP, @ Wm i just scored a PS2+GH3 bundle (value $199.93) for $41.66 (after 2 days of fighting) at first it was just kind of a shot in the dark, but then they started playing ingorant, making excuses, telling me that the scop says $10 off the real price... etc... i stood my ground and 2 days, 3 managers, and a head office employee later, they called and told me to come pick it up.

The display just had liek 30 of the bundles, with a big price above it of $41.66

i know i could have argued for $31.66 but it took me long enough to get $41.66, i considered it a victory.

GOOD FOR YOU!! Similar thing happend to me years ago at Zellers and also @ the Bay (furniture dept) but not with that much of a price variance! They're just lucky there weren't 5 other customers standing beside you that they'd have to do the same for all - as was the case with my two experiences years ago! Give it to one, give it to all! With cameras on cell phones, its too easy for a customer to "prove" that type of situation vs. the store just quickly changing the signs/locale of the merchandise! CONRATS!!

[Snowy]

Zeller's pricing accuracy must depend on the indivdual store then.
Found out today Zellers in Metrotown do not honour SCOP :(

[tasamy]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?

[selpats]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?

Here is a word of advice from a person that has used th policy roughly 5-6 times a month for the past couple of years:

Just let everything go through the cashier as normal. Check your receipt as you are leaving. If you notice a discrepancy, take it to customer service. Customer Service personnel are more familiar with how to deal with this and can take care of you much easier.

[molala]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?


why are you suprised? in fact, it's the customer service that deal with SCOP..next time you should just proceed the sale and take it to CS later....many cahsiers usually doesn't have the knowledge about it....in fact..many places doesn't train their cashiers about SCOP...i can tell you that i never knew about SCOP for the two years i worked in sdm until there was an article about how SDN failed to practice SCOP in the paper...

[trilinearmipmap]

No luck with this at Zellers.

I bought golf balls, the sign on the shelf had them on for a big discount about 50%, this was a couple of months ago.

When they tried to charge me full price they argued with me and said the sale is over, I said so what, the sign is still there on the shelf, so they sold it to me at the sale price.

Even the sign in their store states something along the lines of "if the scanned price is more than the advertised price, we will sell it to you at the advertised price". Nothing about giving the item for free.

[brunes]

I was in Safeway MarketMall yesterday. They had 2lb of Strawberries for $5.49 regular price and it was advertised as $3.49. It rang at $5.49 after using the Safeway membership card so regular price!

I asked the cashier, those are advertised as $3.49, She went to the Strawberries stand and told me sorry, yes this should be for $3.49 and started to apply a discount.

I asked her about SCOP. She changed her mode and told me, No, I will not give to you free. I told her why. She told me this package was misplaced. I told her 50 packages are misplaced, anyway it is Safeway's fault so please apply SCOP. She told me the advertised item is 2lb and this is 907g different sizes? What??? I told her, No, 2lb = 907g. She asked the CS to help. She told the CS that I came to get items for free. I told her you claim that you apply SCOP and you have the sign and you do not do what you claim, I did not come here to take things for free , it is Safeway's fault. If I did not realize your fault I would pay more. I will call Safeway's call centre and complain to them. She told me I do not care ... complain as you want! no free items here! The queue started to be long. She told me please go to CS I do not have time. I went to the customer service and she gave me a little bad time compared to the time with the cashier. I got it free at the end as she could not give any execuses.

At the end, I was angry as I wasted 30min for a savings of $3.49. I said I should have worked this time in my job place and get at least $20 bonus! I do not know why it came very bad with the cashier! What should I have done? Should I just go and leave the place that is it? Do I need really to fight for $3.49?


Here is a word of advice from a person that has used th policy roughly 5-6 times a month for the past couple of years:

Just let everything go through the cashier as normal. Check your receipt as you are leaving. If you notice a discrepancy, take it to customer service. Customer Service personnel are more familiar with how to deal with this and can take care of you much easier.

While I agree that dealing with the CS desk is simpler, the cashier in question obviously was very rude to the OP and IMO was not doing her job at all. If she doesn't know about the SCOP she should have called for her manager instead of bashing the customer in public like that. That is inexcusable IMO, I would have taken note of the cashiers name and called later and complained to the manaager, as well as CC'ed a letter to the head office and the manager. Hopefully it would get her fired.

[krs]

Found out today Zellers in Metrotown do not honour SCOP :(

None of the stores of the HBC chain, including Zellers, honour the code.
The code is voluntary except for Quebec where something very similar is imbedded in provincial law.

The stores that honour the code are listed here on the right - this is also the official wording of the code:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[krs]

No luck with this at Zellers.


Except for Quebec, SCOP is voluntary.

Zellers does not subscribe to SCOP. See link in my previous post.

[selpats]

While I agree that dealing with the CS desk is simpler, the cashier in question obviously was very rude to the OP and IMO was not doing her job at all. If she doesn't know about the SCOP she should have called for her manager instead of bashing the customer in public like that. That is inexcusable IMO, I would have taken note of the cashiers name and called later and complained to the manaager, as well as CC'ed a letter to the head office and the manager. Hopefully it would get her fired.

OK, great. That's not what this thread is about really so I didn't address that. I don't necessarily blame the cashier, they are often poorly trained, if they get any training at all. The real problem is the dept. manager, store management. Poor service in a store is a direct reflection of management. Maybe she was just having a really bad day, who knows? Does she deserve to be fired? In my opinion no, spoken to and given proper direction would be the best course of action.

Worrying about such trivial things will make a paranoid, hateful person. Life is too short.

[brunes]

OK, great. That's not what this thread is about really so I didn't address that. I don't necessarily blame the cashier, they are often poorly trained, if they get any training at all. The real problem is the dept. manager, store management. Poor service in a store is a direct reflection of management. Maybe she was just having a really bad day, who knows? Does she deserve to be fired? In my opinion no, spoken to and given proper direction would be the best course of action.

Worrying about such trivial things will make a paranoid, hateful person. Life is too short.

Er, sorry, no.

An untrained cashier response would be "Sorry, I don't know anything about that policy - I can't give you a free item without confirmation from my manager", and then contact the manager.

A response of "No I will not give you that for free. Hey look at this guy he came here to get stuff for free!" in front of other people at the checkout line is just plain rude and uncalled for, and frankly any person who would respond like that should not be working in retail since they don't have the people skills to do so.

[selpats]

Er, sorry, no.

An untrained cashier response would be "Sorry, I don't know anything about that policy - I can't give you a free item without confirmation from my manager", and then contact the manager.

A response of "No I will not give you that for free. Hey look at this guy he came here to get stuff for free!" in front of other people at the checkout line is just plain rude and uncalled for, and frankly any person who would respond like that should not be working in retail since they don't have the people skills to do so.

Again, worrying about such trivial things will make a paranoid, hateful person. Life is too short.

[tasamy]

If she doesn't know about the SCOP she should have called for her manager instead of bashing the customer in public like that.

She knew about SCOP. She had the SCOP sign beside her. She did not mind to give me the package as advertised as $3.49 not $5.49 regular price but when I pointed to the SCOP sign and I should have this item free. She changed her mode and tried to find ways/execuses so not to give it to me free. One of these ways was rudeness and using embarrassing statements "You came here to take items for free!" ... What a ...

[brunes]

Again, worrying about such trivial things will make a paranoid, hateful person. Life is too short.

Whose worried? It only takes 5 minutes to write a letter. Hopefully the person gets fired. If they don't life moves on.

The reason companies get away with all this shoddy service is everyone is like you and is so apathetic they don't give a crap.

[selpats]

Whose worried? It only takes 5 minutes to write a letter. Hopefully the person gets fired. If they don't life moves on.

The reason companies get away with all this shoddy service is everyone is like you and is so apathetic they don't give a crap.


I am sure that you are always perfect in your job, you never make mistakes do you? (Yes, you can read sarcasm into that...)

Making assumptions is worse by the way, you have no clue who I am or my beliefs. You are amusing, you are like a virtual-bully. Why do you feel the need to shove your opinion down my throat? You have your opinion, I have mine...

[PGT]

Hopefully articles like this will help educate the cashiers and store managers out there... but that's assuming that they know how to read a newspaper.

http://www.canada.com/components/print.aspx?id=ee87a2c2-a5d5-440b-917a-92ac00ad5651&sponsor=


A cereal killer ensures that retailers get their prices right
Little-known scanning code says customer gets freebie if sticker wrong

Pete McMartin
Vancouver Sun


Saturday, July 05, 2008


Kim Manky struck her blow for the Little Guy last Friday.

If you're the one who buys the groceries in your family, please pay attention. You might be next up in the checkout line, and Kim could save you some money.

It happened like this:

Kim, a special needs aide with the Vancouver school board, found herself in the London Drugs in Kerrisdale. It was about 4 p.m. She saw that a brand of granola cereal she liked was on sale for $4.99, as advertised on the in-store sale sign.

She picked up a box and took it to the cashier.

The cashier rang it up, and the box of granola came up as $6.99.

Now, most people would say something like, "But it was on sale for $4.99," and then the cashier would ask somebody to go check the price, and it would be corrected to $4.99.

But not Kim.

She said: "So, I get the cereal for free, right?"

What Kim knew -- and what soon became apparent the cashier did not know -- was that under something called the Scanner Price Accuracy Voluntary Code of the Canadian Council of Grocery Distributors, of which London Drugs is a member and signatory, she was entitled to the box of granola for free because it had been incorrectly scanned.

As the Code states:

"If the scanned price of a non-price-ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum."

How Kim knew about this I will get to in a moment, but her insistence that she receive the cereal for free, and the cashier's unwillingness to give it to her for free, soon caused the store manager to appear. She said he wouldn't give it to her for free either, but offered it at still another price.

"He called me over to the customer service area," Kim said, "and he went and got the sale sign.

"When he came back, he said, 'I can't give it to you for free, but I can give it to you for $5.49, which is our cost.'

"And I just said, 'No, I'm not buying the cereal at $5.49.' And [after filling out a complaint form] I just walked out.

"I left and I haven't been back since."

Now, Kim knew about the grocery council's scanner code because her sister, Michelle, used to work as a cashier at a grocery store. Michelle told her about it.

"I knew [from my work]," Michelle said, "that the prices were always wrong, so I would be very careful about checking my purchases at other stores."

When the code was enacted in 2002, Kim and Michelle were on guard for mistakes. Since then, both sisters said, the mistakes have come on an almost weekly basis.

"When [Michelle] first told me about the code," Kim said, "I was a little hesitant to do it, because I didn't want to make a scene.

"Honestly, I use it a couple of times a month. Capers, Choices, Safeway, everywhere. My sister and I are always comparing notes about it. 'Guess what I got for free?' We're proud of ourselves for catching stuff like that.

"And my husband loves it. He's so proud of me. He says, 'You're like this little crusader.'"

She preaches the gospel of the code, too. When she and her sister catch a mistake in the checkout line and get something for free, she said, she turns around and tells the people behind her about it.

Most of those people, she said, have no idea the code exists (as I didn't). This is a shame, Kim said, because she sees shoppers all the time either unwilling to challenge the store on it or paying full price out of ignorance.

"And they should demand they get wrongly marked items for free," Kim said, "because the big companies are making money off them."

Just that morning, she said, she was talking to her mom about -- as Kim put it -- her "injustice" at London Drugs, and her mom said she had been to Wal-Mart where she bought a case of pop on sale, but noticed as she was going to her car that she had been overcharged for the pop on her bill.

"And my mom went up to the store manager, who was out in the parking lot at the time, and he said, 'Ya, ya, we'll change that,' [meaning the sale price, not her bill], and he just sort of blew her off. No refund. So it makes you wonder if the companies who are members of [the Grocers' Council] actually know what the code is."

Apparently, somebody at London Drugs does know what the code is. After Kim told me she had not received a reply on the complaint she had made out in the store, I phoned London Drugs headquarters and was connected to senior vice-president Clint Mahlman. Mahlman was more than eager to rectify the situation.

"I can certainly tell you," he said, "the way this has been handled is not how we usually handle these things. Yes, [Kim] should have got [the box of cereal] for free. Something has gone wrong."

Mahlman asked if I might phone Kim back and ask her to call him.

I did. She phoned him.

Five minutes later, Kim phoned me back. "It was fine," Kim said of her conversation with Mahlman, "and he was receptive, and he said he was going to send a memo to all his stores so that they are aware of the code."

And the box of cereal?

"He said he would send me a $50 gift certificate," Kim said, "to thank me for letting him know about it."

The $50 wasn't important to her, though, Kim said, but having her "injustice" acknowledged by London Drugs was.

pmcmartin@png.canwest.com or 604-605-2905

� The Vancouver Sun 2008

[Konowl]

Hopefully articles like this will help educate the cashiers and store managers out there... but that's assuming that they know how to read a newspaper.[/URL]

And why wouldn't they know how to read a newspaper?

[dav1209]

i got the wrong scan at LCBO but they refuse to give me the $10 discount

They said it isn't apply to government store own

[selpats]

i got the wrong scan at LCBO but they refuse to give me the $10 discount

They said it isn't apply to government store own

You have to remember, this isn't a law. Being part of this is completely voluntary...

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[b0ne]

PC soda is on sale this week -- 3 x 2L bottles for $1.98. I purchased 3 different kinds -- the first came up at the correct price of 66 cents, but the other 2 came up at 88 cents each.

When I brought this to the attention of customer service and the store manager, they pointed out that the flyer stated that only selected varieties were on sale.

Whenever they've been on sale in the past, ALL varieties were on sale (even though the flyer has always mentioned "selected varieties".

I think they put this in the flyer to avoid giving things away for free.

Grrr...

What did the Shelf or Display say? If they're all lumped together under a 3/$2.00 sign then you should get them for the $.66 price or free in this case.

[krs]

You have to remember, this isn't a law. Being part of this is completely voluntary...

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

Except for the province of Quebec where it is law.

I wonder if one can find the actual Quebec legislation.

[inferno_gn]

Hi there,

The updated link...

For Canada...
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

For Quebec (it's a law, in French only)...
http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/Autres/IndicationExactitudePrix/Conseils.aspx

Alright, yes, I know there is a thread about the "Price Accuracy" policy, but somehow, no one bother to update or actually correct peoples when SCOP actually applies or not. I have seen many peoples, even in the Hot Deals, using the SCOP or whatnot, but most of the time it shouldn't be apply.

SCOP (even in Quebec) have to be shelf tagged with matching description of the exacted item in question in order to get the 10$ off or free item if under 10$. Boy, 99.9% peoples don't even bother checking tags. Not to mention, peoples are crazy in stores, messing everything up, so items are bound to be misplace...


"To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag."

Individual price stickers do not get the 10$ off or free item, it will only give you that price only as indicated. A DVD is sticker prince at 12$, but scans at 16$, you will get it for 12$, no 10$ off or anything. In Quebec, there is one, but not sure about the SCOP in regards to individual prices...

http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/Autres/IndicationExactitudePrix/PolitiqueNonApplicable.aspx

Ju Leon...

[krs]

In Quebec, there is one, but not sure about the SCOP in regards to individual prices...

That reads the same as the SCOP voluntary code.

If the item is individually priced and the advertised price is lower, it must then be sold at the lower advertised price but there is no additional $10.- discount or the option of a free product if the price is less than $10.-

The only obvious difference between SCOP and the Quebec law is that the Quebec law seems to exempt more products than SCOP - it exempts items priced at less than 60 cents, etc..........

On the other hand, it's not a voluntary code and a merchant cannot chose not to participate, like Zeller's and the Bay for instance.

Thanks for the Quebec links.

[inferno_gn]

Hi there,

Yeah, well, I'm going to print it out and bring it to work. :D

Ju Leon...

[mabba18]

And why wouldn't they know how to read a newspaper?

'Cause most of them can't even read the sticker on the front of their cashes.

[krs]

'Cause most of them can't even read the sticker on the front of their cashes.

:lol: :lol: :lol: :lol:

[Octavius]

Just got back from the Independent near my place.

Got Non Name Fabric Softner AND Reese Chocolate+Peanut Butter Ice Cream Fudgcicles both for free since they both scanned in at the incorrect price.

On top of that, I also used my $10.00 off Gillette Phenom Razor, which they were selling for $10.99.

The cashier supervisor didn't look too pleased, but I was plenty impressed with myself ^_^

[lanshark]

Wow, at Superstore in Richmond, BC they know the policy but they sure as heck don't like it. Acetaminophen generic 500 mg / 100 tabs scanned at $4.26 when it was $3.99 on the shelf - at first they gave me $0.28 back - I mentioned the Scanner Code Of Practice - I received another $4.67 back - then I had to reach all the way across the counter to retrieve my free NSAIDs. When I got the $0.28, I thought to myself, yeah rly, stay in line for five minutes to get 28 cents back?? I wasn't obsequious but I wasn't mean either. This is the fourth time I've obtained "free" stuff there; I strongly suspect I've lost money there through price errors not in my favour.

[bigredlemon]

Is there a list of what stores follow this? I was under the impression that Canadian Tire follows this as well (the manager told me no).

I know this works at Walmart, Loblaws, Price Chopper, No Frills, Dominion.

I can confirm that it no longer applies to dominion. At least not the one by where I live.

[krs]

Here is a list of stores that ave agreed to follow this policy.
Canadian Tire is definitely one of them.
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/scanner_accuracy02_eng.asp

Here are some pdf files you can download and read if you are interested:
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/

[sahilz]

Is Old Navy part of the list ? I don't see it in the list.

Thanks.

[tomthegreat]

I read a few pages and didn't see anything, but if a company is not part of this, do they have to honour the lower price.

example, sony headphones are on the wall and the price tag says "jvc headphones 19.99" but the sony headphones scan as 29.99. It was a mistake on the store's part because they put the headphones on the wrong part, but the tag did say "jvc" and not sony.
would it be to the managers discretion or is there are any actual law for this (outside of quebec)?

[Octavius]

I read a few pages and didn't see anything, but if a company is not part of this, do they have to honour the lower price.

example, sony headphones are on the wall and the price tag says "jvc headphones 19.99" but the sony headphones scan as 29.99. It was a mistake on the store's part because they put the headphones on the wrong part, but the tag did say "jvc" and not sony.
would it be to the managers discretion or is there are any actual law for this (outside of quebec)?

Nope, because anyone could have moved the headphones from the Sony Rack to the JVC rack and then bring it up to the cash and attempt to get the lower price.

The consumer would likely not have been confused since the tags were clearly for two different products. You would pay what the real price tag said or whatever was scanned in at the register (whatever is cheaper)

[krs]

Nope, because anyone could have moved the headphones from the Sony Rack to the JVC rack.........

I find that this is becoming a real problem with the shelf pricing - people or even the store staff placing the items on the wrong shelf space or on the wrong display hook.
And the shelf label is often very cryptic with the information (and also with very small print) which makes it hard to figure out which product it applies to.
Got caught that way a number of times at the cash.

[T3rry]

I read a few pages and didn't see anything, but if a company is not part of this, do they have to honour the lower price.

example, sony headphones are on the wall and the price tag says "jvc headphones 19.99" but the sony headphones scan as 29.99. It was a mistake on the store's part because they put the headphones on the wrong part, but the tag did say "jvc" and not sony.
would it be to the managers discretion or is there are any actual law for this (outside of quebec)?, it's the retailers descretion


Nope, because anyone could have moved the headphones from the Sony Rack to the JVC rack and then bring it up to the cash and attempt to get the lower price.

The consumer would likely not have been confused since the tags were clearly for two different products. You would pay what the real price tag said or whatever was scanned in at the register (whatever is cheaper)

SCOP clearly states that if there's a description on the shelf tag it must be similar to the product, obviously sony and jvc aren't similar.


I find that this is becoming a real problem with the shelf pricing - people or even the store staff placing the items on the wrong shelf space or on the wrong display hook.
And the shelf label is often very cryptic with the information (and also with very small print) which makes it hard to figure out which product it applies to.
Got caught that way a number of times at the cash.

the point of SCOP is to try to reduce these issues.

[Nikita]

Woohoo, I got a free HP USB Flash Drive from Best Buy, thank you to SCOP! The sign said $9.99 (2GB) and it scanned as $12.99. I had just got into the car and checked my bill, thank god cuz I usually don't notice mistakes of small amounts till I get home, if at all. Went right back in and they gave me back $14.68 (included taxes).

[selpats]

Woohoo, I got a free HP USB Flash Drive from Best Buy, thank you to SCOP! The sign said $9.99 (2GB) and it scanned as $12.99. I had just got into the car and checked my bill, thank god cuz I usually don't notice mistakes of small amounts till I get home, if at all. Went right back in and they gave me back $14.68 (included taxes).

They messed up in your favour! The SCOP only covers the first $10. :cheesygri

[krs]

They messed up in your favour! The SCOP only covers the first $10. :cheesygri

How did they mess up?

The correct price should have been $9.99 which is less than $10.- last time I checked. So getting that item free is absolutely correct or are you suggesting BB should have charged the tax on $9.99?

[Cheap Cat]

Yesterday, I was at Price Chopper and the older lady ahead of me had an item that scanned wrong. As I frequently user of SCOP, I was watching to see what happened. The cashier voided the item out and I saw $0.00 come up as the price. I thought wow, finally, a cashier that invokes SCOP without the customer asking. Most cashiers don't even know what SCOP is when I ask for it. The customer hands over her cc. Then at last minute the cashier adds in the corrected price of the inproperly scanned item and slides through the CC before I can say anything. The customer doesn't know what is happening as she is telling the customer that she doesn't want the item if it is not the price on the sign. I tell the cashier that she is supposed to get it free pointing to the SCOP sign on the cash. The cashier doesn't do anything until I tell the customer who is now packing her groceries that she is supposed to get the item free because it scanned wrong. The cashier then processed the refund without saying anything to me or the customer. She obviously knew what SCOP was, but just didn't want to do it. It was $1.39. It really p*sses me off that the cashier was trying to cheat this old woman for a lousy $1.39.

[cynick]

well, I tried to buy a power supply from Canada computers, picked one up and it was scanned for a higher price.. The guy said the label on the shelf was old so hey wouldn't even give me the lower price.. The difference was just a dollar and I was not in a mood to haggle.

I did sent send a customer feedback at their website and do plan not to buy anything from them until this is resolved or enough time passes that I forget :)

[1226]

Grandview Superstore in Vancouver surprised the heck out of me:

1) CS knew the SCOP rules to a T
2) Invoked SCOP without asking (besides pointing out mis-scanned items)
3) Did it quickly

[selpats]

Just had a nice one happen at Walmart in Burnaby, BC. Bought Tiger Woods PGA Tour 2009 for my new PSP this morning. Was marked at $29.97 on the shelf (behind the glass), rang through at $39.83. :cheesygri I just walked out of the store with it for $19.83... $22.40 back in my pocket...:cheesygri

[matinee]

I don't think a week goes by that I don't get something for free or $10.00 off. It's not that I look for things that are wrong, I just happen to remember the prices. It was Lobaws that started it for me, when I noticed an error the cashier said "Oh good for you, you get it for free".
My favorite was WalMart that had Raisin Bread posted wrong for 4 weeks and each week I would get free raisin bread. I finally went to a manager out of embarrassment and asked them to fix the price.
I have to say that my wife really gets angry when I point out the price errors and argue when the store says they don't have to abide by the rules, usually it is a cashier who is saving her store.
On Friday I got a wheel of Brie cheese for $0.77 (shelf price 10.77 rang up as 12.47), I really like it when they don't believe me and run off to check the price and prove me wrong.

[BNster]

I was in Walmart with my mother who purchased 2 of the same items (unit shelf price under $10) and when it scanned it was the wrong price. After the clerk got the price confirmed I mentioned SCOP. The clerk then stated that only 1 of the items would be free under SCOP and the other will be adjusted to the shelf ticketed price. Is that correct? Shouldn't my mother got both for free. If I was thinking I could have stated I would purchase the other one. I was trying to read in this thread if anyone had gotten more than one of the same item free or discounted under one sales transaction.

Please advise and if there is an official link on this.

Thanks!

[canadiannancy]

How about if I more than one of an item that scans in wrong?
If you buy three identical items you are entitled to the first item free, the following items will be adjusted to the lower price.

[Ender2070]

well, I tried to buy a power supply from Canada computers, picked one up and it was scanned for a higher price.. The guy said the label on the shelf was old so hey wouldn't even give me the lower price.. The difference was just a dollar and I was not in a mood to haggle.

I did sent send a customer feedback at their website and do plan not to buy anything from them until this is resolved or enough time passes that I forget :)

All of their price tags have dates on them. "Valid until.." and the date they printed it. This is because they change their prices every day.

This won't be resolved, learn how to read.

[beripari]

All of their price tags have dates on them. "Valid until.." and the date they printed it. This is because they change their prices every day.

This won't be resolved, learn how to read.

LEARN HOW TO READ????? That's pretty harsh & uncalled for! Some of us aging souls with bifocals have problems reading the "tiny" printed dates on some stores price tags - maybe we should all start carrying magnifying glasses around with us? The onus is on the store to REMOVE those price tags when the "valid until ..." date has passed, not on the customer to read the minute fine print. That's called "doing your job"- especially if, as you say, they change their prices daily!

[Rich1]

LEARN HOW TO READ????? That's pretty harsh & uncalled for! Some of us aging souls with bifocals have problems reading the "tiny" printed dates on some stores price tags - maybe we should all start carrying magnifying glasses around with us? The onus is on the store to REMOVE those price tags when the "valid until ..." date has passed, not on the customer to read the minute fine print. That's called "doing your job"- especially if, as you say, they change their prices daily!

Wow - coincidence. Was just at Best Buy tonight and got a CD for about $4.50. The label they had on the shelf had an expiry date that had passed and I do agree that the honus is on the store to remember to update/remove the label. I got the $10 off.

Anyhow, just a reminder too to everyone to indeed stand up for the SCOP for stores that participate. The cashier was insisting to me that I should only get 10% off even though she was standing right next to the SCOP sign (it clearly reads $10). After seeing her manager for me and getting the SCOP discount she proceeded to mention that "I was very lucky" to get this and it applies only to DVDs at Best Buy; not CDs. After explaining what the SCOP sign said and pointing to it - she proceeded to tell me without reading it that "Yes I understand the SCOP very well, I've been working here for awhile." - Yikes I wish she just read the sign.:lol: The other cashier working with her never ever heard of it.

[ifergusson]

I was at my local M&M meats looking for some burgers and noticed on their price board on the wall behind the tills that the Tasty Burgers were on sale.I bought a couple cases and I checked my receipt and was charged the regular price.I pointed this out to the cashier, I figured they would honor the price showing on the price board.Instead they told me the sale started the next day and they had changed the prices on the board already and refused to give me the burgers at the price advertised on the board.I asked to speak to the manager/owner and she told me the same thing, that they weren't obligated to sell any products at the price they show on the board and that this was an M&M corporate policy.I sent an email to M&M meats and never heard anything back so they appear to be supporting their dealers decision.M&M meats doesn't support the scanning code so make sure you check your bills.

[beripari]

Wow - coincidence. Was just at Best Buy tonight and got a CD for about $4.50. The label they had on the shelf had an expiry date that had passed and I do agree that the honus is on the store to remember to update/remove the label. I got the $10 off.

Anyhow, just a reminder too to everyone to indeed stand up for the SCOP for stores that participate. The cashier was insisting to me that I should only get 10% off even though she was standing right next to the SCOP sign (it clearly reads $10). After seeing her manager for me and getting the SCOP discount she proceeded to mention that "I was very lucky" to get this and it applies only to DVDs at Best Buy; not CDs. After explaining what the SCOP sign said and pointing to it - she proceeded to tell me without reading it that "Yes I understand the SCOP very well, I've been working here for awhile." - Yikes I wish she just read the sign.:lol: The other cashier working with her never ever heard of it.

I agree with you 100% about standing up for it - even though it sometimes takes alot more time than you actually have! They "say" they know that SCOP works but they really don't! Cashiers would rather just void & re-enter the price. Even managers have no idea sometimes!

A few months ago @ SDM, I had the same problem with the chips - big long discussion ensued with the mgr that culminated into a nasty "discussion" right there in front of all customers! On HIS part, not mine! I left the items, went back to the shelf & took a picture of the signage (before they changed it!) - thankfully most cell phones have cameras!

Called HO who had absolutely no problem with the SCOP policy - they credited me SDM points. But, she did ask if during the discussion any mention was made of "valid to ... " date (which was printed on the pricing tag) - believe it or not, the manager DIDN't use that point at all! Since then, they absolutely do not argue with me @ all regarding any SCOP issues. I was prepared for an argument recently when I purchased 4 pump hand soaps that were cleared priced with a HUGE sign. When the cashier called the manager I remarked, "oh no, here we go again with another argument". I was sure they would say only ONE item is free even though they were clearly different "types" of the same item with different sku's. Happend to me once @ Price choppers with cases of lemonade & ice tea - cashier said, you only get one free cause they're made by the same company even though they were clearly differnt types! I swear they make these things up as they go along! My response: Kraft makes thousands of unrelated products - if you have them all priced wrong in your computer, they're all free regrdless of who makes them! That one took a few days to resolve with calls to H.O. & Mgr & ended up getting 5 free cases in the end! All went to the boys soccer team!

Back to my SDM incident. Instead, I told the manager these 3 are free & I pay for this one. He agreed, no problem & headed right over to remove the sign. Cashier was a bit miffed and I told her that there were several other customers in the store who had also picked up the item based on the price & wouldn't be too happy when they came to the cash to pay!

Imagine how much extra $$ the stores make with these incorrect prices? Tons of people don't know about SCOP at all! Better the $ in your pocket than yours, especially in these difficult economic times!

[ZenOps]

Well. I think I have achieved a pinnacle on the SCOP.

It was at Superstore Liquorstore, the price they had advertised for a 12 pack of beer was off by $2 on the shelf/scanned price. Had it corrected later when I realized the error.

Mailed in both receipts to head office at Superstore. Lo an behold, one month later a $10 giftcard for the SCOP, and a $5 giftcard for not having the advertised "freebie with purchase".

$10 SCOP on beer (almost free) definitely a highlight of my penny pinching.

[Super strokey]

Well. I think I have achieved a pinnacle on the SCOP.

It was at Superstore Liquorstore, the price they had advertised for a 12 pack of beer was off by $2 on the shelf/scanned price. Had it corrected later when I realized the error.

Mailed in both receipts to head office at Superstore. Lo an behold, one month later a $10 giftcard for the SCOP, and a $5 giftcard for not having the advertised "freebie with purchase".

$10 SCOP on beer (almost free) definitely a highlight of my penny pinching.

God bless you! Beer is the nectar of the gods and when you get it cheaper its even better!

[SeeYouNextTime]

just got my purchase at crappy tire for free.

Locking vise grip pliers on sale for 9.99, but it rang up 19.99. I told the cashier it rang up wrong and before she could fix it, i told her about scop and said I want it for FREE. She gave the WTF look and had to call a supervisor and he went back to the office to check. he came out later and wanted to deduct 10.00 off 9.99 and I said NF way man! It's 10.00 off the display or advertised price and then I proceeded to show him the flyer. He argued and said it is written in the policy. I said "show it to me"

I pointed it out that it was 10.00 of the display or advertised price and then he begrudgingly gave it to me for free.

you have to really educate them to get what you deserve.

[patrob]

Yesterday I was at Brampton ToysRUs & while I was waiting, someone's toy was not scanning at the posted price.
So I mentioned to the person that you will be getting $10 off because of it :cool: :D The lady was shocked & had no idea there was such practice.
She was very thankful & said she would never forget about it now.

I asked the cashier why there are no signs posted reminding people about it & she replied "We only do it when someone knows about it" :rolleyes:
I guess ToysRUs is hoping not too many people will know about SCOP...

[SeeYouNextTime]

Yesterday I was at Brampton ToysRUs & while I was waiting, someone's toy was not scanning at the posted price.
So I mentioned to the person that you will be getting $10 off because of it :cool: :D The lady was shocked & had no idea there was such practice.
She was very thankful & said she would never forget about it now.

I asked the cashier why there are no signs posted reminding people about it & she replied "We only do it when someone knows about it" :rolleyes:
I guess ToysRUs is hoping not too many people will know about SCOP...

hahh haahhh. Same situation happened at RCSS today. The guy infront of me had the item scanned in at a higher price than the display price, but the cashier got the senior guy in there to "overide" the price and punch in only the display price. He could have gotten it for $10 cheaper. I wasn't in the mood to speak up. oh well.

[EmperorOfCanada]

Okay I think Ive read through this entire thread by now so for starters, dont think I dont know anything, I think Ive got the gist of it. Ive read the code in full and there are some questions which have yet to get answered to my satisfaction. I will try to give scenarios and if anyone can answer one or two or all that would be great. Only answer if you are sure please! :)

Scenario 1: Shelf price says 'Valid through' or 'Effective till' etc, stipulating a time period through which, or till which a particular price is valid. If you are outside of the time period or past the effective date and the price is still on the shelf, does SCOP apply?

Scenario 2: 2 for $10, for example. must the price of each be $5.00, or any combination of 2 for $10 such as first $9.99 and second $.01? Assuming either pricing structure is valid if the second price scans in as $.02 or more and you apply SCOP, does that mean you get only the $.01 item free and no discount on the $9.99 item? Furthermore if you buy additional items, must they scan at $9.99 or must they be sold at the corrected price of $.01

(I would rather think it would make sense that the 2 items should be treated as one, since the second one is conditional on buying the first, however that seems not to be the case)

Scenario 3: Are coupons applied before or after the SCOP price adjustment? I dont mean instant rebates or anything but actual 'cut out of the newspaper' coupons.

Scenario 4: A couple people early in this thread suggested bulk items werent coverered.. Is that true? I had assumed since bulk items used a PLU system (price look up) that if the price per unit was wrong, it would still apply under SCOP up to $10, same as any other item.

Scenario 5: Shelf price $9.99, scan price $9.99 current flyer price on sale $7.99. SCOP applies because of lower advertised price?

Lastly. The exclusion for 'ticketed items' refers to items that have been specifically stickered with the price? What about books or magazines which have a price printed by the manufacturer. Does that count as ticketed?

Thanks for anyone who can educate me!

Emperor

*EDIT*

I have sent an email as well asking these questions. If noone gets back to me first I will post my results.

[EmperorOfCanada]

For those that cared to know the answers, I have received a reply.

"Here are the answers to your questions.



Scenario 1 - The SCOP still applies if the shelf tag is still displayed whether or not there is an “expiry date” on the sale. The code is in place to help ensure that stores keep their signage up do date.



Scenario 2 – If the items are 2 for $10, each item can scan in any price as long as the total price is $10.00. However, if the prices end up coming out at for example $12.00, then under the SCOP the store is required to give you one of the items for free and the other at $5.00. Despite them being able to scan in at any price (i.e. $5 each or one at $9.99 and the other at $0.01), when looking at the 2 for $10, they are each $5.00.



Scenario 3 – As long as the item is scanning in incorrectly the SCOP comes into play. So your item has a shelf price of $15 and scans in at $16. The scanning code of practice would apply and your item would be $5, you then should be able to apply your $2.00 coupon, thus you are paying $3 for your item.



Scenario 4 – Bulk items are covered as long as the cashier enters the correct PLU code. If the cashier enter an incorrect PLU code then this is a human error and not a scanning error.



Scenario 5 – The SCOP considers the lowest advertised price so if the items is advertised in the flyer or online at $7.99 and has a shelf price of $9.99 and scans in at $9.99, the code would still come into play as the flyer is advertising it at $7.99.


Anything with the price directly on the product is considered ticketed, so that would include books or magazines."

[krs]

I assume you received these answers from the Retail Council - are they going to update their website and/or the SCOOP description?

Great to have this info for RFD members but how do you argue in the store?

[EmperorOfCanada]

Well, I can print out my email, dont know about the rest of you :p

Bottom line is if they dont do it for me in store, I can escalate to head office / file a complaint and I am rather confident they will uphold these answers. I can always return the item if I am unsatisfied with the outcome. Yes I emailed a bunch of people on the retail council until I got my answers.

[JewelsT]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

[beripari]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

A few corrections:
Both Walmart and SDM have signs at every cashier and both stores DO honor SCOP - you just have to stand your ground. SDM customer service most certainly are aware of this (I've had to call them in the past). In both cases, stick to your guns till you get someone who knows - the stores don't seem to train their staff in this area.

Zellers has never participated in this.

[zoro69]

walmart participated in the scop several times boxing week ;), and there is a gc waiting for me there after complaining about the experience with them trying to weasel out of it.

SDM should have signs at every cash, thy might not all have them. One owner here at one point removed every mention of it a 3 stores simultaneously. Someone informed SDM of this and eventually they went back up. After all this time the council's own 2008 audit found only 60% of stores had the sign at each cash http://74.125.95.132/search?q=cache:s3RJWuXNFxAJ:www.ccgd.ca/home/en/PDF/National/Scanner%2520Accuracy%2520Report%2520-%25202008.pdf+retail+coucil+scanning+code+anual+re port+2008&hl=en&ct=clnk&cd=1&gl=ca

which really shows hows "seriously" the code is taken

[EmperorOfCanada]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

Shoppers does, or have recently decided not to because they are listed on the retail council website. Walmart does and although I didnt see signs posted at the till, I did see signs posted at the customer service counter. They all acted (1 staff 2 assistant managers and a manager) like they had never heard of it before. I was happy to educate them.

Zellers does not participate. I also do not participate in shopping from them, and I like to let them know it from time to time.

*edit*
I have noticed a few SDM in my area do not have the signs posted anywhere. They may follow the code, but certainly not the 'spirit' of the code.

[krs]

Shoppers Drug Mart does not "participate" in this.
I've talked to the manager twice about the same thing and called
their customer service line. Basically, they do not know anything about this.

Walmart does not know anything about this as well...if merchandise price is different than the sign, they need to call the person who seems to be never there and they are always right.

Zellers employees do not know of this "policy" as well.

Loblaws will honor this and there is a sign at every cash-out counter.

The managers at both Shoppers Drug Mart and Walmart are lying to you.
Both of those companies definitely participate in SCOP; SCOP has been around for several years now and there is no way any manager at any of these stores cannot know about it - if they really don't, they should have checked first before giving you the wrong information.
I personally would have taken both manager's names and made a real stink with the head office of the stores and the Retail Council.

All large stores that participate are listerd on the Retail Council website - Zellers does not participate, but both of the others do.
Which Shoppers and Walmart location was it where you were told they don't participate?

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[krs]

Shoppers does, or have recently decided not to because they are listed on the retail council website. Walmart does and although I didnt see signs posted at the till, I did see signs posted at the customer service counter. They all acted (1 staff 2 assistant managers and a manager) like they had never heard of it before. I was happy to educate them.


That's commendable, but I'm going to take every manager's name who claims there is no code r the srore doesn't participate in it and report it to head office and the retail council and the Canadian government department that oversees this.
This code has been in existence for quite a while now and I'm getting fed up with this BS. With a tough economic year ahead of us - I think consumers have more "power" than ever.

[EmperorOfCanada]

That's commendable, but I'm going to take every manager's name who claims there is no code r the srore doesn't participate in it and report it to head office and the retail council and the Canadian government department that oversees this.
This code has been in existence for quite a while now and I'm getting fed up with this BS. With a tough economic year ahead of us - I think consumers have more "power" than ever.

It really depends on them, if they really fight me on it by all means I would take their names and voice my complaint. If they are willing to hear me out and actually check to verify that what I say about the policy is correct, I will give them the benefit of the doubt.

If they are rude they will get me playing hardball, if they are just not educated themselves, but willing to learn, Im okay with that.

[Ebtek]

At No Frills, there was one time I thought Bits & Bites were still 99 cents a bag... I thought, good price, let's get 2. They scanned at 1.97 or something... so the cashier asked another cashier... she scanned it... duh... obviously it will scan the same.. then they called some another clueless employee over to check the price... of course he comes back saying 1.97. I was like sorry (I said that because I held up the line and they came back saying it's 1.97).

Anyway, I was sure I saw 99 cents... so I dropped off my grocery, went back in, took down the 99 cent sign I saw and brought it back to the same cashiers... then I was told to go to another aisle and waited for someone to come... that same clueless dude who went to check the price asked me if I wanted to buy it. I said no, I wanted to get one for free. He wasn't impressed.

This is the second time I had this happened to me at No Frills... they make you wait... and stare you down too. It's so lame considered the policy is posted at each register.


:rofl: at inconsistent scanners

reminds me of the time i paid for something with a new credit card that i hadn't signed yet. i signed the receipt, and she flipped my card over to compare. she said my card wasn't signed, so i took it from her and signed it. then she compared the card with the receipt LOL

[dariusz8]

call 1-866-499-4599 to find out more info about scop and register a complaint


I was making a complaint about wal-mart and got takling to the lady a little. She told me that most stores "voluntairly" display they practice scop but zellers and other retailers that do not display it by law have to follow it. So i asked about Zellers and to my surprise by law she said have to. She told me to call them if i have any issues in the future. She went on to say how little ppl and retailers truly know about scop. i told her i am in ontario but she told me they have to... so i told her i'd probably be phoning back soon cuz my local zellers is horrible-lol

[krs]

call 1-866-499-4599 to find out more info about scop and register a complaint


I was making a complaint about wal-mart and got takling to the lady a little. She told me that most stores "voluntairly" display they practice scop but zellers and other retailers that do not display it by law have to follow it. So i asked about Zellers and to my surprise by law she said have to. She told me to call them if i have any issues in the future. She went on to say how little ppl and retailers truly know about scop. i told her i am in ontario but she told me they have to... so i told her i'd probably be phoning back soon cuz my local zellers is horrible-lol

The lady you spoke to is wrong!!!

I checked into this a while back and there are probably pusts in this thread, but the only province that has a law that is essentially the same as SCOP is Quebec.
So yes Zellers in Quebec has to fiollow rhe priciples laid out in SCOP, but only in Quebec.
If there was a "SCOP equivalent" law that applied in all provinces, what's the point creating a voluntary code? Absolutely none.

[Qube]

+1. ALWAYS check the prices when they ring it in. Thanks to this I got a tube of Plastic Weld at Canadian Tire for free. ($6.49 scan at $6.99).

Last year I got a four pack of Red Bull at Price Choppers.

Guys, be vigilant. :cheesygri

[dariusz8]

as another poster here on http://www.redflagdeals.com/forums/showthread.php?t=688357&page=2 post 21 posted we do have some sort of law that goes after retailers for misrepresenting there price.... this is probably what the lady i was talking to might have been meaning

[krs]

as another poster here on http://www.redflagdeals.com/forums/showthread.php?t=688357&page=2 post 21 posted we do have some sort of law that goes after retailers for misrepresenting there price.... this is probably what the lady i was talking to might have been meaning

False and misleading advertising is totally different from SCOP.

For one thing, you are only entitled to buy the item at the advertised price - nothing more - it's also difficult to prove that the retailer knowingly advertised something false. They are not going to get fined for a mistake some employee made.

[raptureboi]

This is the current list of signed retailers:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[Nikita]

A few corrections:
Both Walmart and SDM have signs at every cashier and both stores DO honor SCOP - you just have to stand your ground. SDM customer service most certainly are aware of this (I've had to call them in the past). In both cases, stick to your guns till you get someone who knows - the stores don't seem to train their staff in this area.

Zellers has never participated in this.

I've used it at SDM a couple times, no problem. And yeah, they used to have signs at the front doors as well as at each checkout. I haven't even noticed if any of them have been taken down..hmm, I'll have to check that next time now that my curiosity is piqued.


LEARN HOW TO READ????? That's pretty harsh & uncalled for! Some of us aging souls with bifocals have problems reading the "tiny" printed dates on some stores price tags - maybe we should all start carrying magnifying glasses around with us? The onus is on the store to REMOVE those price tags when the "valid until ..." date has passed, not on the customer to read the minute fine print. That's called "doing your job"- especially if, as you say, they change their prices daily!

Learn how to read?? If YOU'D learn to read, you'd see that expired shelf tags don't invalidate SCOP if you purchase past the sale date. The onus is on the store to remove old price signs, period.

The exact same thing happened to me once at SDM, they forgot to take down the saleprice advert for some facial cleanser cloths I was buying, that's what the cashier told me, but they honoured SCOP anyway...as they should.


just got my purchase at crappy tire for free.

Locking vise grip pliers on sale for 9.99, but it rang up 19.99. I told the cashier it rang up wrong and before she could fix it, i told her about scop and said I want it for FREE. She gave the WTF look and had to call a supervisor and he went back to the office to check. he came out later and wanted to deduct 10.00 off 9.99 and I said NF way man! It's 10.00 off the display or advertised price and then I proceeded to show him the flyer. He argued and said it is written in the policy. I said "show it to me"

I pointed it out that it was 10.00 of the display or advertised price and then he begrudgingly gave it to me for free.

you have to really educate them to get what you deserve.

Congrats SeeYouNextTime...isn't that fun when that happens...lol?

[beripari]

Learn how to read?? If YOU'D learn to read, you'd see that expired shelf tags don't invalidate SCOP if you purchase past the sale date. The onus is on the store to remove old price signs, period.

The exact same thing happened to me once at SDM, they forgot to take down the saleprice advert for some facial cleanser cloths I was buying, that's what the cashier told me, but they honoured SCOP anyway...as they should.
At the risk of starting a war, you're yelling at the wrong person here - me!
My point exactly - I shouldn't have to read the date on the tags - if they're still up then the price should be honored. It was the PREVIOUS poster who indicated otherwise. So, please be careful who you scream at! If you're going to scream at someone, make sure its the right person!

[EmperorOfCanada]

At the risk of starting a war, you're yelling at the wrong person here - me!
My point exactly - I shouldn't have to read the date on the tags - if they're still up then the price should be honored. It was the PREVIOUS poster who indicated otherwise. So, please be careful who you scream at! If you're going to scream at someone, make sure its the right person!

Ahhhh you are right, and I am fairly certain that is was a simple mix up on her part. To be honest I read her post and didnt even notice it until you mentioned it. She was probably just skimming and clicked 'quote' on the wrong post. :)

[Nikita]

At the risk of starting a war, you're yelling at the wrong person here - me!
My point exactly - I shouldn't have to read the date on the tags - if they're still up then the price should be honored. It was the PREVIOUS poster who indicated otherwise. So, please be careful who you scream at! If you're going to scream at someone, make sure its the right person!



Ahhhh you are right, and I am fairly certain that is was a simple mix up on her part. To be honest I read her post and didnt even notice it until you mentioned it. She was probably just skimming and clicked 'quote' on the wrong post. :)

Thank you EOC, nice to see some people actually recognize that we all make mistakes. Which it obviously was beripari, no need to blow a gasket over it, it was a simple mistake...geez, sorry. "At the risk of starting a way", I wasn't 'yelling' or 'screaming' at all, and don't know where you got that impression. If you're referring to the caps (which is often used to indicate shouting (though I often use it simply as emphasis), notice you used the same caps in your own post. So I've apologized for the unforgiveable, making a mistake, clicking a wrong button, wow, I'm done for now :rolleyes:...but from your tone I don't really expect that you'll accept my apology. Or that you'll apologize for accusing me of yelling and screaming, which I wasnt....but then..meh, I don't really need one.

BTW EOC, thanks for bringing this to my attention, I hadn't noticed it till you mentioned it in the other thread...:)

[dariusz8]

does foodland participate in scop?

[selpats]

does foodland participate in scop?

http://letmegooglethatforyou.com/?q=foodland+scanning+code+of+practice


"What is your Scanning Code of Practice?
If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a maximum $10 value."

[Qube]

Used it again for the same item today at Canadian Tire. At the same time, educated another customer buying an item ticketed at 99 but scanning in at 149 about the code. :lol:

[ECHO-RUMOUR]

Went to wlamart yesterday and picked up a load of stuff, and i usually check the prices as the cashier rings them in but sometimes you misss them, so when i went out to the car and checked the reciept,,lo and behold wrong price for a pkg of lighters..so in i go to c/s , now i think she was just gonna give me a refund until I ask "do you practice scop" and she says yes.Then she proceeds to give me a refund and the lighters for free!.. first time ever asking about this .

[EmperorOfCanada]

Went to wlamart yesterday and picked up a load of stuff, and i usually check the prices as the cashier rings them in but sometimes you misss them, so when i went out to the car and checked the reciept,,lo and behold wrong price for a pkg of lighters..so in i go to c/s , now i think she was just gonna give me a refund until I ask "do you practice scop" and she says yes.Then she proceeds to give me a refund and the lighters for free!.. first time ever asking about this .

Congratz, good first catch. Always check those receipts people!

[chaingunsofdoom]

We had not 1, but 2 SCOP violations at a WM here in Calgary (McKenzie) recently. Make sure you check the signs/prices at that store. We'll be calling the 1-866 number today.

[EmperorOfCanada]

We had not 1, but 2 SCOP violations at a WM here in Calgary (McKenzie) recently. Make sure you check the signs/prices at that store. We'll be calling the 1-866 number today.

Did they not honor SCOP? I wouldn't bother calling the number unless they refused to give the item free / $10 off. I have got 3 or 4 items free on one shopping trip before, but it doesn't bother me any because they (reluctantly) gave me the free items.

[chaingunsofdoom]

Did they not honor SCOP? I wouldn't bother calling the number unless they refused to give the item free / $10 off. I have got 3 or 4 items free on one shopping trip before, but it doesn't bother me any because they (reluctantly) gave me the free items.

They denied they even had the SCOP anymore, which is an out-and-out lie as we all know. Instead of getting the 2 items free we received the price difference only, hence why we're calling the phone number. This was by the person wearing the red manager's "bib".

[EmperorOfCanada]

They denied they even had the SCOP anymore, which is an out-and-out lie as we all know. Instead of getting the 2 items free we received the price difference only, hence why we're calling the phone number. This was by the person wearing the red manager's "bib".

Good on you then, stick it to them. These rogue stores should get whats coming to them :p

[funkymankevx]

I was at Toys-R-Us yesterday and bought a game that was marked wrong. I asked about the scanning code of practice, but the lady there said she didn't know anything about it.

I checked online and apperently Toys-R-Us does follow it, should I go back there or just call head office?

[beripari]

I was at Toys-R-Us yesterday and bought a game that was marked wrong. I asked about the scanning code of practice, but the lady there said she didn't know anything about it.

I checked online and apperently Toys-R-Us does follow it, should I go back there or just call head office?

If you were just speaking to "staff" vs. a manager, I'd go back with receipt -- or call to save time & gas. If you get nowhere, THEN call H.O.

On weekend @ Rona, price came up wrong but I didn't notice (cause of weird way it showed up on the screen & they were having a 15% day). I took receipt & went back - picked up another one (!) - cashier knew nothing about SCOP but I went to Customer Service. Not only did she SCOP the one I just picked up BUT also the receipt from my previous purchase of the same item which she really didn't have to do! Absolutely no argument whatsoever!

[funkymankevx]

Ok thanks, I'll try calling the store. If that doesn't work I'll call HO.

Does anyone know if 1-800-Toys-R-Us from their website is the number I want to call, or is there a different one I need?

[beripari]

Ok thanks, I'll try calling the store. If that doesn't work I'll call HO.

Does anyone know if 1-800-Toys-R-Us from their website is the number I want to call, or is there a different one I need?

Each store has their own specific phone #'s - at least in Ont. And just be sure that SCOP should have applied: if the item was a "clearance" item with a red sticker, it DOESN'T qualify for SCOP! If however, the price that scanned was higher than the advertised "sale" (not "special" purchase) or shelf priceto save, then SCOP DOES apply. And, of course, if the price is over $10, they're only obigated to give you $10 discount off what the price SHOULD have been so it won't necessarily be "free". Good Luck & stick to your guns! Based on my personal experiences, TRU customer service isn't always great, even @ the H.O. level!

[funkymankevx]

Ok, thanks. What happened in my situation was that I bought a game (Fable II) and the sticker on the game was $34.99 (not clearance or sale) and the game rang in at $59.99 (what I belive it should of been priced at). I got the game for $34.99, but from what I've read I think I should of gotten it for $24.99.

[beripari]

Ok, thanks. What happened in my situation was that I bought a game (Fable II) and the sticker on the game was $34.99 (not clearance or sale) and the game rang in at $59.99 (what I belive it should of been priced at). I got the game for $34.99, but from what I've read I think I should of gotten it for $24.99.

Yup, you're right -- and you have the proof in your hand!

[funkymankevx]

Awesome, thank you very much for the help. When I was asking about the 1-800 number, I actually was refering to the HO number.

[zoro69]

IF the price sticker was on the game, (as opposed to a shelf peg or sign) then scop doesn't apply, you get the price that is on it only(if its lower then scanned). If the price sticker was not on the game but displayed on a sign or flyer, the scop will apply, regardless if its a sale, clearance, whatever. If the price is wrong on a non stickered item then you are good for $10 off/free.

Always always make complaints when this doesn't go right. Although I ended up getting my item free at walmart, I didn't like that the red vest wasn't going to do it, put up an argument, then suggested someone ((me being the only person holding the item...) took a price sticker off. So not only did I get the item free...I got a $20 gc too.

Since xmas, 3 free games+$20 from walmart, and 1 free game from bestbuy.

[funkymankevx]

Why does it matter where the price sticker was?

[zoro69]

Because that is the whole point of the code. Stores used to price every item individually, then changed to scanning. QC and some states were going to force them back to individual price tagging, which would cost the stores too much. So in some places laws were brought in to deal with the errors, either an extra discount like in QC and/or inspections/fines by government. The stores didn't want that to happen elsewhere in Canada so they volunteered to do similar to QC.

If the item has a tag, the customer can easily notice the error. Its the non price tagged overcharges where the stores get away with making extra money.

Read the signage or the website "...applies to non price ticketed items"

[funkymankevx]

Hmm, ok thats good to know. Thanks for the info, I'll try to find it on their site.

[EmperorOfCanada]

Because that is the whole point of the code. Stores used to price every item individually, then changed to scanning. QC and some states were going to force them back to individual price tagging, which would cost the stores too much. So in some places laws were brought in to deal with the errors, either an extra discount like in QC and/or inspections/fines by government. The stores didn't want that to happen elsewhere in Canada so they volunteered to do similar to QC.

If the item has a tag, the customer can easily notice the error. Its the non price tagged overcharges where the stores get away with making extra money.

Read the signage or the website "...applies to non price ticketed items"

By my understanding of SCOP you are absolutely correct.


Each store has their own specific phone #'s - at least in Ont. And just be sure that SCOP should have applied: if the item was a "clearance" item with a red sticker, it DOESN'T qualify for SCOP! If however, the price that scanned was higher than the advertised "sale" (not "special" purchase) or shelf priceto save, then SCOP DOES apply. And, of course, if the price is over $10, they're only obigated to give you $10 discount off what the price SHOULD have been so it won't necessarily be "free". Good Luck & stick to your guns! Based on my personal experiences, TRU customer service isn't always great, even @ the H.O. level!

Some of this information may be incorrect though, Im not certain I understand what you are trying to say though.
Why would a clearance item not be applicable? As far as I know they are. Also the $10 discount is off the ADVERTISED / Shelf tagged price, not off the price that it scans at, if thats what you meant.

[beripari]

It does NOT apply to red-ticketed clearance items because the price for these is usually not in the computer. I will post the specific section of the SCOP policy that clearly states this; same as it doesn't specifically apply to "produce" where the cashier keys in a code - if she keys in an incorrect code, that's human error. BUT, if she keys in the correct code (which is usually directly on the fruit) & the computer price comes up incorrect, then it DOES apply - you have to argue for this. YMMV - I've experience both scenarios numerious times! I'll try to find the "red sticker" policy & post. But, if you get an accomodating store/mgr who doesn't know the policy inside/out (which is MOST of them!) then you can still get it!

[zoro69]

If they key in a price from a tag, clearance or not, then no that is not "scanning" so there is no scanning code. The code does not apply if there is a price tag on the item, period, even if it is scanned.

In the fable game case here its at toysrus, as far as I know they would never be keying in a price. They put clearance prices on some items (ending in 1 meaning no return). If its a price tag on the actual item there is no scanning code. if its a shelf tag or flyer the code would apply.

[beripari]

Here's the link to the site:

General Info: http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01262.html

Key Features of the Code
The Item Free Scanner Policy � The Retailers� Promise of Price Accuracy.
If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.

What is a non-price ticketed item?
A non-price ticketed item is any bar coded merchandise that does not have a price affixed to the merchandise.

and:

http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/ct02380e.pdf/$file/ct02380e.pdf

Specific Detailed Policy:
I can't find the section I previously read about "red clearance items" & don't hae time to do a more detailed search but the above should be useful & this from the Retail Council:

SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

[krs]

Specific Detailed Policy:
I can't find the section I previously read about "red clearance items" & don't hae time to do a more detailed search but the above should be useful & this from the Retail Council:


I have read through SCOP on the Retail Council site in detail a number of times and have never seen any exceptions for "red clearance items" whatever those are.

Zoro69 explains the intent of SCOP very nicely in an earlier post.

If these 'red clearance items' have a price marked on them, then SCOP does not apply - however, if it's just a red sticker and the price is on the shelf or on the bin and if the price scans incorrectly, then SCOP does apply.

Love to hear from anyone with any information to the contrary.

[EmperorOfCanada]

I have read through SCOP on the Retail Council site in detail a number of times and have never seen any exceptions for "red clearance items" whatever those are.

Zoro69 explains the intent of SCOP very nicely in an earlier post.

If these 'red clearance items' have a price marked on them, then SCOP does not apply - however, if it's just a red sticker and the price is on the shelf or on the bin and if the price scans incorrectly, then SCOP does apply.

Love to hear from anyone with any information to the contrary.

Nope that is how I understood it as well. Thats why I questioned it.

[zoro69]

Just got a scop on the 5th game since xmas :)

Went to bestbuy who has b2g1 on all ps2, plus 10% off games tonight. 1 game scans at reg price, the other 2 at 10% off. Cashier tries to say 10% doesn't count because they are b2g1...I point out the other ones did. She tries to change the price but doesn't know how to do it right and it goes back to full price. She was young and nice about it so I was going to let it go and left.

then I remembered this is the 2nd overcharge in row and they tried to not do the $10 off thing last time, so I went back to the service desk.

And the argument was on! CSR thought it would only apply if there as a price tag on the game (the opposite of what it is). Finally she asks someone else and I get the $10 extra refunded.

Keeps my perfect record of never once having a store honour the scop the way its supposed to be without having an issue over it.

Damn it, the first clerk messing around and I see I have two authorizations on my card for the original amount

[spikedude]

Question for everyone: Does SCOP apply in the following situation?

Canadian Tire currently has a digital temperature reader http://www.canadiantire.ca/browse/product_detail.jsp?PRODUCT%3C%3Eprd_id=84552444329 6845&FOLDER%3C%3Efolder_id=1408474396672077&bmUID=1235512426480 on sale for $29.49. In-store signage and cashier scanners agree on this price. I received an email from Canadian Tire promoting the price of this device as $24.99. Click through on the email brings me to the product page where the price is listed as $29.49.

Am I eligible for a refund (I've already purchased this)?

I tried (but not very persistently) to reason with the girl behind the customer service desk, with negative results.

Thanks for any opinions.

[tomthegreat]

Question for everyone: Does SCOP apply in the following situation?

Canadian Tire currently has a digital temperature reader http://www.canadiantire.ca/browse/product_detail.jsp?PRODUCT%3C%3Eprd_id=84552444329 6845&FOLDER%3C%3Efolder_id=1408474396672077&bmUID=1235512426480 on sale for $29.49. In-store signage and cashier scanners agree on this price. I received an email from Canadian Tire promoting the price of this device as $24.99. Click through on the email brings me to the product page where the price is listed as $29.49.

Am I eligible for a refund (I've already purchased this)?

I tried (but not very persistently) to reason with the girl behind the customer service desk, with negative results.

Thanks for any opinions.

No, because the item price in store is what it scanned at. There is probably fineprint on their newletter, or when you sign up for their newsletter that will basically say they can make mistakes or change prices at any time.

[zoro69]

Got another scop today, and for once there was no argument from the staff, at loblaws. But they still got it wrong. It was a clearance item with a price tag, several in fact, with multiple bar codes. Cahsier scanned the wrong one as they were inconsistently placed on like items

I just wanted a refund of the overcharge. Two staffers decided it was a "scop" and refunded the whole works, giving me a 4.44 item free. For all the times its been an argument for stores to do what they are supposed to, I wasn't going to argue they were giving me too much :)

SCOP #6 since xmas. is price accuracy getting worse?

[zoro69]

No, because the item price in store is what it scanned at. There is probably fineprint on their newletter, or when you sign up for their newsletter that will basically say they can make mistakes or change prices at any time.

if it scans higher then ANY advertised or displayed price, then it is overcharged and good for scop (if there isn't correction notice)

"on sale for $29.49. In-store signage and cashier scanners agree on this price. I received an email from Canadian Tire promoting the price of this device as $24.99. Click through on the email brings me to the product page where the price is listed as $29.49."

Its not clear what has happened here. What price did it scan at? It sounds like it is 24.49 and your complaint is they show it at 24.99 somewhere?

[spikedude]

if it scans higher then ANY advertised or displayed price, then it is overcharged and good for scop (if there isn't correction notice)

"on sale for $29.49. In-store signage and cashier scanners agree on this price. I received an email from Canadian Tire promoting the price of this device as $24.99. Click through on the email brings me to the product page where the price is listed as $29.49."

Its not clear what has happened here. What price did it scan at? It sounds like it is 24.49 and your complaint is they show it at 24.99 somewhere?

The sale price is $29.49. It appears that the email sent out had transposed the 4 and the 9 so that the device was listed as $24.99. Clicking the link in the email through to the website shows the item at $29.49. So there's a mistake in the email only -- every else (website, store display, scanned price), there is agreement on the price.

[Tilter]

Hi,

I just returned from SDM and was wondering if I had a case for the Scanner Code Of Practice?

In the flyer, I noticed that "Life Brand Antibacterial Mouthwash" is on sale from Reg $3.99 to $1.49

http://img8.imageshack.us/img8/9650/mouthwash.jpg

In the aisles it has all flavors. All flavors are marked down 3.99 to 1.49 except for Cinnamon and Cool Mint (which are marked down to 3.49 <--this tag is under all the ones marked 1.49). In the front where they display there onsale items, they have ALL the flavors shown in front of a $1.49 display.

I notice the flyer makes no mention of which flavors.

Would SCOP practice be valid here, thus giving me the item free? Plus, its the Mint and Cinnamon flavors I really wanted.

[zoro69]

Im looking at the flyer, it says "selected types". So as long as there wasn't a 1.49 price on the type I'd say no.

Oops, if they had a display with the cinnamon and 1.49, then yes it should have been covered under the code and been free.

[zoro69]

The sale price is $29.49. It appears that the email sent out had transposed the 4 and the 9 so that the device was listed as $24.99. Clicking the link in the email through to the website shows the item at $29.49. So there's a mistake in the email only -- every else (website, store display, scanned price), there is agreement on the price.

The code covers when an item scans HIGHER then a displayed price. There is no problem is htere is a higher displayed price then it scans at

[EmperorOfCanada]

Oops, if they had a display with the cinnamon and 1.49, then yes it should have been covered under the code and been free.

I am wondering how sure you are on that point?

My understanding is the same as you, I believe that any advertised price is applicable to SCOP, however according to scop "1.4 To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag. " and many 'displays' have a price with no product description.

Whats your take on this?

[zoro69]

If they have a display with a sign that is for the display, then that is it.

If its a misplaced product, eg 1 of the wrong flavour in that spot that another customer dropped there, or sign says x with product Y in front of it then no.

If op saw a display of mouth wash signed for 1.49, and there is a bunch of that flavour there that the store obviously put there, then they should scop it

[EmperorOfCanada]

I have a fight on my hands with Safeway tomorrow. Among other things, chicken priced at $12.99 scanned at $14.99. I had bought one of each flavour and so far my SCOP claim is unresolved. They requested I come back in tomorrow when the store manager is because they couldn't approve it.

I called Safeway customer service, and the guy I spoke to apparently had been trained that the '1 item free, rest at correct price' applied not by SKU, but by brand, which is completely ridiculous and if that is how they are being trained it is flat out wrong.

If the store manager doesn't resolve my issue, I plan on asking for a district manager, which I have the feeling I will be denied.

I will then file a complaint with both Safeway customer service, and the SCOP 1-800 number and wait for a resolution that way.

In the end if nothing is resolved to my satisfaction I will return the items for a refund.

Would any of you do anything differently? What do you think of my 'plan of attack' as it were?

[Nikita]

I have a fight on my hands with Safeway tomorrow. Among other things, chicken priced at $12.99 scanned at $14.99. I had bought one of each flavour and so far my SCOP claim is unresolved. They requested I come back in tomorrow when the store manager is because they couldn't approve it.

I called Safeway customer service, and the guy I spoke to apparently had been trained that the '1 item free, rest at correct price' applied not by SKU, but by brand, which is completely ridiculous and if that is how they are being trained it is flat out wrong.

If the store manager doesn't resolve my issue, I plan on asking for a district manager, which I have the feeling I will be denied.

I will then file a complaint with both Safeway customer service, and the SCOP 1-800 number and wait for a resolution that way.

In the end if nothing is resolved to my satisfaction I will return the items for a refund.

Would any of you do anything differently? What do you think of my 'plan of attack' as it were?

Since when does chicken come in different flavors??


Just joking...:cheesygri. Plan sounds good, except I'd be sure to let the store manager know you intend to file a complaint with SCOP if it's not resolved, that might just end the issue right there and save you actually having to do that.

[EmperorOfCanada]

Since when does chicken come in different flavors??


Just joking...:cheesygri. Plan sounds good, except I'd be sure to let the store manager know you intend to file a complaint with SCOP if it's not resolved, that might just end the issue right there and save you actually having to do that.

Definitely will be doing that. Apparently the resolution rate is quite high so hopefully if it is not resolved at the store level, a complaint will get it done.
It was 4 items and that would mean $42 (in tax) back in my pocket. Nothing for me to sneeze at that's for sure.

[EmperorOfCanada]

Well, tomorrow morning I launch my attack on my local Safeway. As I see it they owe me $42 (including taxes)

Today also I got my 4th case in a row of Canada Dry ginger ale from Walmart (priced at $4.47, scanned at $4.97) and they finally changed it this time lol.

Good luck me vs Safeway!

================================================== =============================

Monday Round 1 - 4 Items mispriced, they tell me to come back tomorrow to talk to manager
WINNER: Safeway

Tuesday Round 2 - Return to talk to manager, he is already gone for the day. Was told they would honor SCOP on 1 item.
I politely declined. They told me come in Thursday morning to see manager.
WINNER: Safeway

Thursday Morning Round 3 - I return to safeway, this time at like 9:30 am, and am told it was the Managers day off. Once again was offered $10 off only one of the items. I tell them this is Incorrect. I call 1-800 number on receipt and officially file a complaint.
WINNER: Safeway

================================================== =============================

So far Safeway is kicking my butt, but I am a scrapper and I wont be backing down on this any time soon. I still have a couple options left for resolution but they sure are being persistent! BTW to anyone reading this let it be known that other than the outcome so far, I am extremely pleased with the attitude I have received from Safeway thus far. Even though I haven't got them to honour the policy, they have been very polite and pleasant to deal with. Good on you guys.

Stay Tuned for more!

[canucktunes]

CBC's Marketplace just aired a story about this code. It can be viewed by clicking here (http://www.cbc.ca/marketplace/2009/how_not_to_buy_a_puppy/busted.html).

[b0ne]

CBC's Marketplace just aired a story about this code. It can be viewed by clicking here (http://www.cbc.ca/marketplace/2009/how_not_to_buy_a_puppy/busted.html).

I like how the URL is how not to buy a puppy.. haha Even though it IS about SCOP. Nice Story!

[lovesbooksandcoffee]

You wouldn't believe how many free items I've gotten because of this wonderful practice. Metro (ex-Dominion) is the worst store for mispricing items. :lol:

[canucktunes]

I like how the URL is how not to buy a puppy.. haha Even though it IS about SCOP. Nice Story!

:) Yeah. That was the first part of the episode ; Puppy mills, etc.

[sprite34]

I was at Walmart today and bought a bag of Macadamias. It rang in at 5.96 and didn't notice until I got in my car. I went back in and showed the clerk the price on the shelf @ 4.96 and she came with me to CS. The CS girl was giving me back 1.13 cents but when I asked about the SCOP, she then called someone higher up. I asked her if I had not spoken up, would I not get the item for free. She just smiled and noded yes. So make sure to speak up:idea:!

[sahilz]

Had an SCOP - related incident at No Frills yesterday. I spotted two piles of 2KG NoName Mixed vegetable bag, one with a tag of 3.79 and another with a tag of 3.99. Both piles were sitting side by side in the freezer.

I picked them up, walked to cashier and as expected it rang in at 3.99. Told her that it was listed at 3.79, she called another kid to go check, he comes back and say it is 3.99. I am thinking whats going on, and dreading the fact that I didn't take a photo from my cell before going to the cashier. So I walked back with this guy to the frozen section. As I expected, the 3.79 tag was not there, and only 3.99 was left. He says, "See there is no tag". I told the guy that I saw it there, and he says, "since you saw it there, I believe you". I was like, ok sure. Riight.

So he walks ahead of me, says something to the cashier and walks away. I asked the cashier, did the guy remove the tag, and she said yes. I was fuming at that point, since he pretty much made me a liar. However they rung it up at 3.79, and when I asked about SCOP, she is like sure, I will give it to you. I took my groceries and walked out shaking my head on the lie that the guy pulled.

That was one bad experience. I am taking pictures of the tag next time I run into a SCOP issue.

[Troi]

Loblaws (in Gatineau, at least) is scamful in how they decieve the customer by sending one of their 'runner boys' to "check the posted price" when challenged by SCOP. I've seen them blatently lie about the price many times.

I hadn't thought of taking a photo with my phone before....thanks!

[zoro69]

That happened to me at futureshop years ago. At the time they didn't put price tags on individual games like they do now. It was during the holidays where they had a flyer that didn't run friday-Friday, so a wrong price got left.

They agreed with me no problem there was a wrong price...and were going to sell it to me at the price shown ($10 instead of $20 scan). I mentioned the scop...and they puled the "it only counts if you pay for it first". I point out that is wrong, staff berate me and proceed to have phone conversations. Come back to me, and now claim there never was a price tag that said $10. Despite minutes before agreeing it was there, they claimed i was mistaken and the price was for a different game. i went back to get the tag and of course it was gone and no staff in sight.

They said the game was misplaced with a tag that said a different game name so they would be willing to sell me the game at that price. I took it, then complained and got a $25 gc.

Always wondered what i should do in that situation in the future If someone goes to check the price what is to say they don't hide it and claim it was never there.

[leff]

Ok, I have a question about this code of practice thing

Today I went to a store and bought tomatoes priced at $1.74 but the cashier put in the wrong code and the price ended up being $2.74. I told her the right price and she just corrected it. I told her I should get it for free and she told me no because it was her fault (she put the wrong code in). I didn't want to argue 'cause I have no idea if she was right

So, is this true? If the cashier enters the wrong code manually, you can't get the product for free and all they do is just adjust the right price?

[kareshi]

Ok, I have a question about this code of practice thing

Today I went to a store and bought tomatoes priced at $1.74 but the cashier put in the wrong code and the price ended up being $2.74. I told her the right price and she just corrected it. I told her I should get it for free and she told me no because it was her fault (she put the wrong code in). I didn't want to argue 'cause I have no idea if she was right

So, is this true? If the cashier enters the wrong code manually, you can't get the product for free and all they do is just adjust the right price?

i think she's right

[EmperorOfCanada]

Ok, I have a question about this code of practice thing

Today I went to a store and bought tomatoes priced at $1.74 but the cashier put in the wrong code and the price ended up being $2.74. I told her the right price and she just corrected it. I told her I should get it for free and she told me no because it was her fault (she put the wrong code in). I didn't want to argue 'cause I have no idea if she was right

So, is this true? If the cashier enters the wrong code manually, you can't get the product for free and all they do is just adjust the right price?

I agree with above poster. It was human error, all you were entitled to was the cashier to enter in the correct PLU. Sorry man =/

[LondonOntGuy]

I would like to point out that Wal-Mart does NOT abide by this code. I was in the Argyle Mall store last year and saw those dvds, you know the pack of four movies (the ones that are in the single style cases) that list at 2 for $15.00, I only picked up the one because the others I had no interest in.

I got home and realized the scanned it at 14.96! :mad: So I go back and complain about it only to be told they'll give me the price it says on the display. I tell them about the scanning code law and they claim to know nothing about it.

After that I demanded a refund and then went home and returned all the other items I bought the previous night. My reason for returning? Spite. :lol: I later logged onto my friendly neighbourhood torrent site and snagged all four of those movies within a few hours, again, out of spite. :razz:

HMV is another store(At least not the White Oaks Mall store) that does not follow the code. Just before Christmas 2005 they had box sets of The Simpsons for 10 bucks off, so 29.99. I bought both seasons 3 and 4 and they came up at the regular price. I told them about the scanning code and how it's either free, or 10 dollars off. The ***** of a manager comes over and says they'll only honor the sale price, not the scanning code law.

I used some choice words and stormed out of the store, never stepping foot in there again.

A&P, the store at Cheapside/Adelaide is one that abides by it. For two weeks, everyday I was able to get a free Hungryman dinner because the price went up by 20 cents but it didn't say that on the freezer display.

[Qube]

Ok. This thread needs a form letter to send to the corporate offices for non-compliance. Just fill in the name of the company, time, item and address. The form will do the rest. Just print and mail to the Code and the Company.

[zoro69]

Ok. This thread needs a form letter to send to the corporate offices for non-compliance. Just fill in the name of the company, time, item and address. The form will do the rest. Just print and mail to the Code and the Company.

No need, just call the 1-800 number

Walmarts all follow the code

HMV has not volunteered to so there is no reason for them to honour it (believe they tag everything so its irrelevant). Granted i've had them refuse to honour the tag. Over a month later i got a response that only the store manager can override a scanned price, and they'd be willing to honour i if i went back when the manager was there. It took so long to get a response i didn't bother.

[kareshi]

it's actually not a law. it's a voluntary code that merchants participate in. so although you can complain about it, it's not a law that they've broken. :|


I would like to point out that Wal-Mart does NOT abide by this code. I was in the Argyle Mall store last year and saw those dvds, you know the pack of four movies (the ones that are in the single style cases) that list at 2 for $15.00, I only picked up the one because the others I had no interest in.

I got home and realized the scanned it at 14.96! :mad: So I go back and complain about it only to be told they'll give me the price it says on the display. I tell them about the scanning code law and they claim to know nothing about it.

After that I demanded a refund and then went home and returned all the other items I bought the previous night. My reason for returning? Spite. :lol: I later logged onto my friendly neighbourhood torrent site and snagged all four of those movies within a few hours, again, out of spite. :razz:

HMV is another store(At least not the White Oaks Mall store) that does not follow the code. Just before Christmas 2005 they had box sets of The Simpsons for 10 bucks off, so 29.99. I bought both seasons 3 and 4 and they came up at the regular price. I told them about the scanning code and how it's either free, or 10 dollars off. The ***** of a manager comes over and says they'll only honor the sale price, not the scanning code law.

I used some choice words and stormed out of the store, never stepping foot in there again.

A&P, the store at Cheapside/Adelaide is one that abides by it. For two weeks, everyday I was able to get a free Hungryman dinner because the price went up by 20 cents but it didn't say that on the freezer display.

[krs]

Ok, I have a question about this code of practice thing

Today I went to a store and bought tomatoes priced at $1.74 but the cashier put in the wrong code and the price ended up being $2.74. I told her the right price and she just corrected it. I told her I should get it for free and she told me no because it was her fault (she put the wrong code in). I didn't want to argue 'cause I have no idea if she was right

So, is this true? If the cashier enters the wrong code manually, you can't get the product for free and all they do is just adjust the right price?

Yes - the code only applies to scanned items.

[krs]

it's actually not a law. it's a voluntary code that merchants participate in. so although you can complain about it, it's not a law that they've broken. :|

That's true for Ontario, but in Quebec there is a provincial law that's essentially the same as the code.
So for all the Quebec shoppers - the code effectively applies at every store, no exceptions.

[EmperorOfCanada]

Yes - the code only applies to scanned items.

That is not entirely correct.

Scenario A) Like the one posted above, cashier enters the wrong PLU code/number and therefore the price is wrong. This is human error and the customer is not entitled to anything (except for the cashier to fix their mistake). In this scenario the price isnt wrong, the product itself is.

Scenario B) Cashier enters the correct PLU code/number and the price is wrong. This IS applicable under SCOP, provided of course you are at a place that practices SCOP.


Willing to be corrected if I am wrong, but I don't believe I am on this one.

[krs]

That is not entirely correct.

Scenario A) Like the one posted above, cashier enters the wrong PLU code/number and therefore the price is wrong. This is human error and the customer is not entitled to anything (except for the cashier to fix their mistake). In this scenario the price isnt wrong, the product itself is.

Scenario B) Cashier enters the correct PLU code/number and the price is wrong. This IS applicable under SCOP, provided of course you are at a place that practices SCOP.


Willing to be corrected if I am wrong, but I don't believe I am on this one.

Yes - you are correct.
The code does apply if the correct PLU is entered but the price comes up wrong - actually higher than it should be.
If the scanned or PLU price is lower, the code doesn't apply.

The details of the code are described on the Retail Council site:
http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[EmperorOfCanada]

Just an update on my Safeway epic battle.

So far no resolution, though complains have been made both through Safeway customer service and through the SCOP 1-800 number.

Received a call today from Safeway pricing department (or something like that) and they took some information down so they could pass it on to their superior.

Good luck me!

[krs]

I just went looking for the post on your 'epic battle'

So they applied SCOP on one chicken and gave you $10.- off but not on the other one?

Do they each have different UPC codes?

If so, then SCOP should definitely apply.

I would tell both Safeway and the Retail Council that I will take this issue to the Competition Bureau and then go and do it.

In addition to that, I stopped talking that crap about coming back tomorrow to speak to the manager. I costs me money and time to come back and I expect the company to reimburse me for that - not that I have collected anything yet, but the store at least has to get the message.

[EmperorOfCanada]

I just went looking for the post on your 'epic battle'

So they applied SCOP on one chicken and gave you $10.- off but not on the other one?

Do they each have different UPC codes?

If so, then SCOP should definitely apply.

I would tell both Safeway and the Retail Council that I will take this issue to the Competition Bureau and then go and do it.

In addition to that, I stopped talking that crap about coming back tomorrow to speak to the manager. I costs me money and time to come back and I expect the company to reimburse me for that - not that I have collected anything yet, but the store at least has to get the message.

They 'offered' me 1 item free (their words, not mine, I assumed what they meant was $10 off one item) and I told them that is not how SCOP worked and I did not accept their 'offer'. It was one box of chicken wings, 3 boxes of chicken breasts, all different UPC.

I have checked and double checked with the CCGD and they have told me that I am correct and Safeway *should* be honoring this. Hopefully it is just a matter of time.

I will see how it plays out before I make any more noise or any more complaints, but if I dont get resolution I may do just as you suggested.

[spartan 119]

ok, i have a question... went to walmart and picked up 4 cans of juice, i was over charged on the 4 cans, so i went back in and the manager said scop only applies to one can not all 4, but they would correct the price on the other 3, is this correct fro your knowledge?

[Lucette]

ok, i have a question... went to walmart and picked up 4 cans of juice, i was over charged on the 4 cans, so i went back in and the manager said scop only applies to one can not all 4, but they would correct the price on the other 3, is this correct fro your knowledge?
Yep, that's how it works.

[beripari]

ok, i have a question... went to walmart and picked up 4 cans of juice, i was over charged on the 4 cans, so i went back in and the manager said scop only applies to one can not all 4, but they would correct the price on the other 3, is this correct fro your knowledge?

Yes, IF they were all exactly the SAME with the same UPC codes. If they were "similar", ie same brand but different flavors WITH A DIFFERENT UPC code, then you should have received one of each that had a different UPC code.

Example that happened to me: picked up 4 bottles of hand soap: 2 were same, other 2 were same brand but different scent & had different UPC codes each. All scanned wrong. Got 3 for free (all different types/UPC codes) but had to pay for the other one since they'd already given me ONE of the exact item for free.

The rules is "ONLY the FIRST item - up to a value of $10 - is FREE" - you have to pay for any additional exact same items you purchase, even if the price comes up wrong - which it will until they correct it in the computer!

But, nothing was to prevent you from going back into the store & picking up another one for free through another cashier! Even though most stores seem to QUICK ON THE PRICE CORRECTION these days when a SCOP occurs!

[spartan 119]

thanks so much for clearing this up.

[EmperorOfCanada]

I have a fight on my hands with Safeway tomorrow. Among other things, chicken priced at $12.99 scanned at $14.99. I had bought one of each flavour and so far my SCOP claim is unresolved. They requested I come back in tomorrow when the store manager is because they couldn't approve it.

I called Safeway customer service, and the guy I spoke to apparently had been trained that the '1 item free, rest at correct price' applied not by SKU, but by brand, which is completely ridiculous and if that is how they are being trained it is flat out wrong.

If the store manager doesn't resolve my issue, I plan on asking for a district manager, which I have the feeling I will be denied.

I will then file a complaint with both Safeway customer service, and the SCOP 1-800 number and wait for a resolution that way.

In the end if nothing is resolved to my satisfaction I will return the items for a refund.

Would any of you do anything differently? What do you think of my 'plan of attack' as it were?


Well, tomorrow morning I launch my attack on my local Safeway. As I see it they owe me $42 (including taxes)

Today also I got my 4th case in a row of Canada Dry ginger ale from Walmart (priced at $4.47, scanned at $4.97) and they finally changed it this time lol.

Good luck me vs Safeway!

================================================== =============================

Monday Round 1 - 4 Items mispriced, they tell me to come back tomorrow to talk to manager
WINNER: Safeway

Tuesday Round 2 - Return to talk to manager, he is already gone for the day. Was told they would honor SCOP on 1 item.
I politely declined. They told me come in Thursday morning to see manager.
WINNER: Safeway

Thursday Morning Round 3 - I return to safeway, this time at like 9:30 am, and am told it was the Managers day off. Once again was offered $10 off only one of the items. I tell them this is Incorrect. I call 1-800 number on receipt and officially file a complaint.
WINNER: Safeway

================================================== =============================

So far Safeway is kicking my butt, but I am a scrapper and I wont be backing down on this any time soon. I still have a couple options left for resolution but they sure are being persistent! BTW to anyone reading this let it be known that other than the outcome so far, I am extremely pleased with the attitude I have received from Safeway thus far. Even though I haven't got them to honour the policy, they have been very polite and pleasant to deal with. Good on you guys.

Stay Tuned for more!

UPDATE:
Safeway made good and gave me my $48 back. It took a few local complaints, a SCOP complaint and a BBB complaint, but in the end they saw the error of their ways and did the right thing.

I got a call yesterday saying they were going to honor the $10 per item. When I got in the first thing he said to me was 'You caused quite a stir at Safeway, I'll give you that'. He handed me $40 out of the till and asked, is that right? I said 'Technically... no. I should be getting $10 off the lower advertised price on each item. So $48 and I showed him my math on the back of the receipt. He handed me another $8 and that was that.

He did make a comment that Safeway was looking at changing their policies. Whether he was trying to tell me that Safeway was thinking about no longer being a voluntary member, or whether they were just going to train their staff properly I guess I might never know.

But in any case the lesson here is do not be afraid to fight for what is yours. Do not be afraid to keep escalating it until you get the resolution you believe you deserve. It worked for me =)

[sahilz]

That is great to know!! Thanks for the update EoC.

[beripari]

Our No Frills experience yesterday - my 12yo "laughed" at the cashier's attitude. He's very observant about SCOP but yesterday learned about watching for the price/kg of fruits/veggies.

We bought hot yellow peppers - fresh - that we're signed @ $5.49/kg. I made a point of noting the price since the Loblaws group of stores always seem to have incorrect product pricing in their computers - watch for that! SCOP doesn't apply on cashier error - ie, she punches in the wrong code (ie for apples when you obviously have beans) but it DOES apply if the correct code is punched in and the COMPUTER price is incorrect.

So, first she punches in "cubanelle" pepper which come up @ $6.15/kg - I tell her they're not cubanelles (differentiating produce should really be part of cashier training!); so she voids & punches in "Pepper Hot" @ $8.80/kg; sounds like the right veggie but its the wrong price so I point this out & say "it should be free"; response: "What? I don't think so! You're not getting anything for free!" - I ask her to call a supervisor, my kid snickers, looks @ me & rolls his eyes; she voids again & starts looking through the list under "C"??? I notice & ask if she should be looking under "P" (for peppers?). Says she's looking in various places & asks me what they're called - I said they're hot yellow peppers but their store might call them something else, who knows (sometimes called Hungarion hot, sometimes called "banana peppers", etc). By now there's two other customers behind me so I turn & apologize for the delay.

She asks another cashier for the code, punches it in then tells me the "total" price - it's merely displaying on the scale, she hasn't actually charged me for it yet; I ask what is the kg price? She has no idea what I'm talking about & clearly doesn't understand my questions (she says so) so she picks up the phone, LOUDLY & annoyingly tells a supervisor to come down cause she has no idea what a customer wants, then turns to the other customers behind me to say they may want to go to another register - she'll be closed while this gets resolved & it may be awhile. The last customer answers "I'll wait since my groceries are all unpacked"; cashier is "huffy". Supervisor comes down, I briefly & calmly explain the problem & my question; he goes to check price & confirms that its $5.49; I say "then it should be free - SCOP"; he looks blank; I say "Scanning Code of Practice"; he says "that's normally AFTER you pay, not before" but that's OK; more snickering, looks & eye rolling from son - at least HE know the rules! Supervisor tells cashier not to charge me; she just does what he says vs. asking why (to educate herself and maybe apologize for being so "know it all" snarky!) cause anxiouis to get things moving - or get ME out of there - I'm sure she was totally clueless; I don't correct/explain to him cause we've been in there far too long already!

The 12yo points out to me: wouldn't it be really stupid to make you pay for it and THEN spend time giving you a refund?!?! Out of the mouths of babes! The entire incident hit him as quite humorous (but rude & "stupid") as he was relaying it to his dad that evening.

It was actually positive to see that this specific store - where there was almost NO understanding of SCOP in the past - is at least training their supervisors to "some" degree even though they still don't get it all. But it's obviously still not fully reacheing the cashier level in training. Nor did her cash have the SCOP sticker which I found surprising!

[EmperorOfCanada]

Our No Frills experience yesterday - my 12yo "laughed" at the cashier's attitude. He's very observant about SCOP but yesterday learned about watching for the price/kg of fruits/veggies.

We bought hot yellow peppers - fresh - that we're signed @ $5.49/kg. I made a point of noting the price since the Loblaws group of stores always seem to have incorrect product pricing in their computers - watch for that! SCOP doesn't apply on cashier error - ie, she punches in the wrong code (ie for apples when you obviously have beans) but it DOES apply if the correct code is punched in and the COMPUTER price is incorrect.

So, first she punches in "cubanelle" pepper which come up @ $6.15/kg - I tell her they're not cubanelles (differentiating produce should really be part of cashier training!); so she voids & punches in "Pepper Hot" @ $8.80/kg; sounds like the right veggie but its the wrong price so I point this out & say "it should be free"; response: "What? I don't think so! You're not getting anything for free!" - I ask her to call a supervisor, my kid snickers, looks @ me & rolls his eyes; she voids again & starts looking through the list under "C"??? I notice & ask if she should be looking under "P" (for peppers?). Says she's looking in various places & asks me what they're called - I said they're hot yellow peppers but their store might call them something else, who knows (sometimes called Hungarion hot, sometimes called "banana peppers", etc). By now there's two other customers behind me so I turn & apologize for the delay.

She asks another cashier for the code, punches it in then tells me the "total" price - it's merely displaying on the scale, she hasn't actually charged me for it yet; I ask what is the kg price? She has no idea what I'm talking about & clearly doesn't understand my questions (she says so) so she picks up the phone, LOUDLY & annoyingly tells a supervisor to come down cause she has no idea what a customer wants, then turns to the other customers behind me to say they may want to go to another register - she'll be closed while this gets resolved & it may be awhile. The last customer answers "I'll wait since my groceries are all unpacked"; cashier is "huffy". Supervisor comes down, I briefly & calmly explain the problem & my question; he goes to check price & confirms that its $5.49; I say "then it should be free - SCOP"; he looks blank; I say "Scanning Code of Practice"; he says "that's normally AFTER you pay, not before" but that's OK; more snickering, looks & eye rolling from son - at least HE know the rules! Supervisor tells cashier not to charge me; she just does what he says vs. asking why (to educate herself and maybe apologize for being so "know it all" snarky!) cause anxiouis to get things moving - or get ME out of there - I'm sure she was totally clueless; I don't correct/explain to him cause we've been in there far too long already!

The 12yo points out to me: wouldn't it be really stupid to make you pay for it and THEN spend time giving you a refund?!?! Out of the mouths of babes! The entire incident hit him as quite humorous (but rude & "stupid") as he was relaying it to his dad that evening.

It was actually positive to see that this specific store - where there was almost NO understanding of SCOP in the past - is at least training their supervisors to "some" degree even though they still don't get it all. But it's obviously still not fully reacheing the cashier level in training. Nor did her cash have the SCOP sticker which I found surprising!

Great story. I only hope that if and when I ever have children mine as are consumer smart as yours seems to be :)

[sidseven]

wouldn't it be really stupid to make you pay for it and THEN spend time giving you a refund?!?!

This happened to me once at SDM. I told the cashier that the price was ringing in wrong, and I pointed to the SCOP sticker on the cash. She offered to enter in the correct price, but I told her I should get $10 off that price, and she said that she couldn't do that, and I would have to pay first, and then go to Customer Service. So I paid, went to CS and explained the situation. Then CS lady says "so, what do you want me to do about it?" So I tell her I should get $10 off the sticker price. So then she sent someone to check the price, and she had to refund the purchase, and I had to fill out one of those refund forms, and then she had to ring in the purchase again.

At another SDM, I had to go back another day to get the $10 from SCOP. The supervisor that day kept telling me they couldn't approve it since the manager was not available. The next day, I went back and spoke to another a supervisor, and she knew the rules, so she gave me the $10 and
apologized since it should have been taken care of the day before.



Scenario 1 - The SCOP still applies if the shelf tag is still displayed whether or not there is an “expiry date” on the sale. The code is in place to help ensure that stores keep their signage up do date.

Thank you for posting the replies, especially this one. I always thought SCOP didn't apply if it was past the expiry date. I could have used that info this past weekend at SDM :)

[EmperorOfCanada]

This happened to me once at SDM. I told the cashier that the price was ringing in wrong, and I pointed to the SCOP sticker on the cash. She offered to enter in the correct price, but I told her I should get $10 off that price, and she said that she couldn't do that, and I would have to pay first, and then go to Customer Service. So I paid, went to CS and explained the situation. Then CS lady says "so, what do you want me to do about it?" So I tell her I should get $10 off the sticker price. So then she sent someone to check the price, and she had to refund the purchase, and I had to fill out one of those refund forms, and then she had to ring in the purchase again.

At another SDM, I had to go back another day to get the $10 from SCOP. The supervisor that day kept telling me they couldn't approve it since the manager was not available. The next day, I went back and spoke to another a supervisor, and she knew the rules, so she gave me the $10 and
apologized since it should have been taken care of the day before.


Thank you for posting the replies, especially this one. I always thought SCOP didn't apply if it was past the expiry date. I could have used that info this past weekend at SDM :)

My earlier dispute with Safeway involved old sale signs. To be quite honest there are times when I see this and just let them know.. some items arent even worth getting for free lol.

One thing I do like getting is food items. Even if I dont like a certain food I will SCOP it and drop it off in the food bank. It boost my ego AND does something nice :)

[beripari]

At another SDM, I had to go back another day to get the $10 from SCOP. The supervisor that day kept telling me they couldn't approve it since the manager was not available.
When that happens, I just pull out my cell phone & call their H.O. while I'm still there in the store - we don't always have time to "argue" let alone go back multiple times and, why should you have to? "Someone" must have been left in charge. I think that's just another "ploy" to avoid SCOP. If these stores don't want to participate properly, why don't they just pull out? Like Zellers who doesn't participate & I rarely shop there anymore cause its a full time job watching every incorrect price that rings in then has to be fixed! Aren't SDM's independently owned?

The next day, I went back and spoke to another a supervisor, and she knew the rules, so she gave me the $10 and apologized since it should have been taken care of the day before.
Like anything, its not WHERE you go but WHO you get. SDM is terrible! I posted previously about manager screaming & yelling at me � in front of other customers! � I refused to engage. Merely went & took a picture of the price (cell phones w/cameras are great!) & told him I�d deal with head office � we don�t always have time to spend �educating� at that exact moment especially if we're in a hurry which is inevitably when it happens!


At another SDM, I had to go back another day to get the $10 from SCOP. The supervisor that day kept telling me they couldn't approve it since the manager was not available. The next day, I went back and spoke to another a supervisor, and she knew the rules, so she gave me the $10 and apologized since it should have been taken care of the day before.
I told H.O. I don�t have time to keep running back & forth to store � she just credited the $10 to my points card -- I didn�t buy the items anyways cause I refused to pay the incorrect price & was in a big hurry. Now when I go back to that specific store - which is quite often -they don�t bother arguing when I notice SCOP � they just follow the policy as someone QUICKLY runs to change the price even before my transaction is done!


Scenario 1 - The SCOP still applies if the shelf tag is still displayed whether or not there is an �expiry date� on the sale. The code is in place to help ensure that stores keep their signage up do date.

Thank you for posting the replies, especially this one. I always thought SCOP didn't apply if it was past the expiry date. I could have used that info this past weekend at SDM
Head office actually asked me if there was an expiry date. I also didn�t realize it shouldn�t matter � thank you Emperor! � makes sense but I guess it gives them an �out� & some "validity" during the argument!

[beripari]

Great story. I only hope that if and when I ever have children mine as are consumer smart as yours seems to be :)
It doesn't just happen, they have to be educated and sometimes "burned" but its never too young to start! Some real examples with my kid - not meaning to hijack the thread but RFD is all about saving $$ & you have to learn somewhere! Cute reading - print it off & put it aside for when the time comes that you need it!

When he was 2, I wanted to teach him aboout coins but could only find plastic U.S, not Cdn. ones (real ones are too full of germs!). Found rubber stamps of Cdn. coins instead, stamped & cut to help him recognize, add, make change, etc. He practiced by running his own "restaurant", taking our orders then giving us a bill! He had several piggy banks to save his $$ in and sometimes he'd dump them on the floor & count!

At 4, I started giving HIM the $$ to pay the cashier directly & make sure he got the right change - helped his math & created an awareness of "tax" - I had to explain why it only cost $1 but he had to pay $1.15. He started his own "ficticious" company - a friend made him business cards (!) & he had his hours & prices posted on a white-board on his bedroom door!

At 5, he wanted to buy a hardcover notebook in Zellers for $5. I said it was too expensive; he could get FIVE at the $ store or buy just this ONE for the exact same price. He said he'd think about it & carried that book for the entire hour we shopped. When we got to the cash, he decided to leave it & we went to the $ store immediately following where he bought ONE + some other items. Point: he had lots of time to think about it and it was ultimately HIS decision vs me telling him what to do.

At 7, he wanted to buy a djembe drum from a Harborfront vendor so I made "him" go up & ask the price. The vendor told him it was $60 & my son asked if there was tax on that. A shocked woman did a double take at him & said to me "he knows about tax"? Then came the lesson on haggling. I pulled him aside & explained it - he didn't know you could do that! - then he went up & got the drum for $40!

At 9, his class took a 4 hr. trip to the Royal Winter Fair - over lunch. I gave him $20 so he could buy lunch & a souvenir. I didn't know he took an extra $15 from his allowance until the teacher told me how much fun he was during the trip, how generous he was in sharing (popcorn, etc) & buying "feed" for his classmates. We had no idea how a kid could spend $35 at an agriculture fair in less than 4 hrs so he had to sit down & write a complete account of exactly what he bought & the cost - with the change he had left over, everything balanced! That introduced the "cheque book register" where he had to keep track of his allowance - deposits AND withdrawals (!) & guidelines re "when" $$ could be "withdrawn" & for what purposes. He held tge $$ but "auditor (mom)" would periodically ask for an actual count to make sure everything was on track & above board! He was also introduced to "value" shopping - checking the size of items in the supermarket & the "unit price" postings - led to lesson on SCOP which he fully understands and loves to use - he's extremelly observant - "mom, SCOP! That's the wrong price!" SOME of that's rubbing off on his dad who doesn't always want to raise an issue when he hears this - BUT, he's improving!

At 10, we offered him the choice of a birthday party which would be several of hours of fun (he had parties every year to this point) with a bunch of small toys/gifts that he didn't need or he could choose to put the $$ that we'd spend on the party for a more expensive gift that would last him for several years - he'd been wanting a PS2. He said he'd think about it. After 2 weeks of thinking, he chose the PS2 which he still has & uses! He hasn't had a "party" since & has chosen the same option every year! We also took him to the bank to deposit 1/2 of his allowance savings in his bank account (which he never knew about). The other 1/2 could be used towards a "purchase goal" of HIS choosing but our approval.

10 was the same year he wanted to buy either a PSP or DS. We made him research it extensively to make an educated technical decision & so he'd know how much he'd need to save. After many months, he decided on the PSP cause it had a built in MP3 & he could use it when travelling. We helped facilitate the purchase - from an RFD'r who was absolutely great about the price & showing him how to use it, etc - with his own $$ - he was very proud that he'd done it on his own & I'm sure it meant more to him getting it that way than if it was bought for him as a gift. But, during family Xmas, all the kids had DS & he felt left out. He still felt that the PSP decision was a good one for his needs & the value he got but now set his goal on getting a DS. So we went out on boxing day & he kept buying & buying - DS, games, etc. cause he had his allowance $$ to pay me back. When I presented him with his "typed" bill, he was virtually bankrupt & in a debt situation because he miscalculated how much he "thought" he had. Lots of debate over the accounting on his statement - he just didn't get the "credits" and he was totally devasted - two days of crying! "Why didn't you ever tell me about bankruptcy before?" Well, it's not something that usually comes up with a 10 yo! But it was a very vaulable lesson for him & one I'm sure he'll never forget! He calculated how long it would take to pay back (we didn't charge him interest but explained it to him!), he got a "job" pet sitting for the neighbors while they were away & really wanted to find other ways to earn $$ - started thinking about what other types of jobs he could get! So it introduced "resale" & he started selling of some items he didn't use anymore - the bike he had outgrown, his backyard climber, some electronic games, books, etc! Garage sales, personal sales & even postings (which "I" did for him after he set the price).

At 11, he had to travel out west for 1 week for a sports competition & we had to send enough $$ with him & do a crash course in how to manage $$ (daily budgeting), keep it safe & hidden, etc. - alot to teach a young kid in a very short period of time - as well as getting his own cell phone & how to use that too - plus how to call long distance & how to retrieve messages! It also introduced the concept of getting & keeping a receipt for everything you buy so that we could "review" how he did when he got back. He keeps every single receipt to this day which has really come in handy at times - once in Niagara Falls, he paid to go on only one ride but then decided he'd like to go to one of the fun museums. We noticed they had a value pak for 3 but we'd already paid for one - he HAD kept his receipt so was able to put it towards the value pak - after some "negotiating" on his part of course! He did great with the $$ management while he was away - when we showed up in the middle of the week he asked for $$ but not because he ran out. There had been an "accidental" flooding of the athletes residence and "the $$ got lost in the flood"! It later turned up - he had hidden it so well that he couldn't find it! It was the same year that he researched & purchase an XBOX3 on his own but also the same year he learned about making wise decisions & not following the pack. His cell phone was taken from him after "mom detective" learned about many "prank kid-type" calls made to the same number - not by him, but by his "friends" using HIS phone! I apologized profusely to the little old lady who was very understanding & pleased that I was addressing it, immediately cancelled his account WITHOUT telling him - was going to play out a whole scenario about the police calling, etc. - but we decided he need to know in case he tried calling during an emergency & the phone of course wouldn't work! Very valuable lesson there about making decisions, saying "no", who your friends are, asking you to do things that will get YOU in trouble, the cost of the calls and the only person who suffered in the end was HIM by losing his cell phone - it didn't impact the friends that were involved at all! His allowance was also put "on hold" & his $$ taken from him due to another incident. Yes, it was a very eventful & educational year for him life-wise!

This year, at 12, he again had to travel but this time had to bring A) food $$ and b) spending/touring $$. We again went over the budgeting process. The team went shopping on the first day they were there & first bought groceries. Good thing because the coach took them to a mall afterwards & he spent ALL his spending/touring $ in one day! Yes, he got some great buys at great prices (& had all his receipts) but that left him with nothing for the rest of the trip! I asked him what he was going to do if they went to an attraction & he had to pay to get in? He said he'd use his food $$ !! It all worked out but still some lessons needed - learning through actual experience, especially where $$ is involved - may not always be pleasant but is a lesson that will never be forgotten!

Anyways, sorry about the verbal diarhea but teaching kids about $$ at a young age is SO important & gives them a chance to "practice" in small ways before they get older & are thrown into bill payments, credit, etc. without any budgeting knowledge at all! Many of them think that you just go to the ABM, put the card in & $$ comes out - they don't realize that $$ has be put in there first in order for you to be able to get it. It's a whole new world these days than when we were growing up! Hope you enjoyed this "kid $$ experience" as much as I enjoyed going down memory lane! I think I'll print this off & save it for him when he's older & has kids of his own! OOPS, text is too long; gotta shorten it before submitting!

[EmperorOfCanada]

:arrowu: A bit off topic but a very good read! Some very very good ideas there and you just might be raising yourself a millionaire there with all that good financial common sense.

I am 29 and every once in awhile still learning a lesson the hard way when it comes to money but I am a million % smarter than I was even just a few years ago - consumer wise.

Incidentally, check your PM. I have a couple questions for you.

[beripari]

PM'd you an answer. Yes, maybe a Conrad Hilton in the making (he loves hotels!). I'm twice your age & still learn lessons too. The most valuable one in the last 5 years I'd like to share is: be careful WHO you reveal your birthday too!

We had major credit card fraud (an "inside" job that turned into identify theft!) 5 years ago @ the same time we were buying/selling a home. It made life hell! Police, cc security, the 3 credit agencies, all told us that if the perpetrators had known our birthdate it would have been MUCH worse! So now, whenever the kids have to do "family tree" for school, they're not allowed to but actual b-day's, only the year! We even use the same "fake" birthday for contests!

And, we're in the midst of another cc fraud, this time against ME but not so much of a financial impact as the first one. I'm sure with the economy & more advanced technology, the thieves have many more "options" & getting far more creative! You really have to be a very prudent & diligent consumer these days!

[EmperorOfCanada]

PM'd you an answer. Yes, maybe a Conrad Hilton in the making (he loves hotels!). I'm twice your age & still learn lessons too. The most valuable one in the last 5 years I'd like to share is: be careful WHO you reveal your birthday too!

We had major credit card fraud (an "inside" job that turned into identify theft!) 5 years ago @ the same time we were buying/selling a home. It made life hell! Police, cc security, the 3 credit agencies, all told us that if the perpetrators had known our birthdate it would have been MUCH worse! So now, whenever the kids have to do "family tree" for school, they're not allowed to but actual b-day's, only the year! We even use the same "fake" birthday for contests!

And, we're in the midst of another cc fraud, this time against ME but not so much of a financial impact as the first one. I'm sure with the economy & more advanced technology, the thieves have many more "options" & getting far more creative! You really have to be a very prudent & diligent consumer these days!

Considered getting and using only a prepaid credit card? BMO has one that is pretty good fee wise, but for one that is completely anonymous RCB is the way to go.

[sidseven]

When that happens, I just pull out my cell phone & call their H.O. while I'm still there in the store - we don't always have time to "argue" let alone go back multiple times and, why should you have to? "Someone" must have been left in charge. I think that's just another "ploy" to avoid SCOP.
....
I told H.O. I don’t have time to keep running back & forth to store – she just credited the $10 to my points card --

Thanks for that tip- I never even thought to call H.O. or that they could even do anything for me. I was so irritated with that first supervisor. The cashier knew I should get the $10, and she told me if it was up to her she would give it to me, but she had to get supervisor permission, and this lady pretended not to know anything. I had to take her to the front door to show her the SCOP sign, and then she still just offered to give it to me for the sticker price, but not the $10. She called the manager at home, but she said only the manager's wife was home, and she didn't know when he would be back.

I did get the feeling both times that I was given the run-around, just to make it harder on me. I'm pretty sure they should have dealt with SCOP before I came along that day.

I'm going to program the H.O phone number into my cell phone. I was really flustered that day and felt kind of helpless, even though I knew I was right. I hate arguing, and I'm not very forceful, so it was a pretty crappy experience for me. I'll be more prepared for next time now. :)

[EmperorOfCanada]

Thanks for that tip- I never even thought to call H.O. or that they could even do anything for me. I was so irritated with that first supervisor. The cashier knew I should get the $10, and she told me if it was up to her she would give it to me, but she had to get supervisor permission, and this lady pretended not to know anything. I had to take her to the front door to show her the SCOP sign, and then she still just offered to give it to me for the sticker price, but not the $10. She called the manager at home, but she said only the manager's wife was home, and she didn't know when he would be back.

I did get the feeling both times that I was given the run-around, just to make it harder on me. I'm pretty sure they should have dealt with SCOP before I came along that day.

I'm going to program the H.O phone number into my cell phone. I was really flustered that day and felt kind of helpless, even though I knew I was right. I hate arguing, and I'm not very forceful, so it was a pretty crappy experience for me. I'll be more prepared for next time now. :)

Don't bother arguing, it isn't worth raising your blood pressure over. Ask politely, if they refuse escalate to manager, if they refuse escalate to district manager or head office, and if they refuse, file SCOP / BBB complaints. During the whole process there is never a need to yell or take it to an unpleasant level. Believe me I know some of the cashiers seem to WANT to pick fights over it, but don't give them the satisfaction. More often then not if you escalate it you will get what you want.

Just be sure you know the code well, when it applies when it doesn't because the last thing you want is to look silly by complaining to head office and finding out you are wrong. As long as you are sure there is no reason they shouldn't help you or might it right themselves. :)

[EmperorOfCanada]

Yay! New fight with Walmart brewing. Once again over multiple items (different UPC) and the manager was so rude =/

Couldnt resolve it in store going to have to escalate.

Why oh why cant they just train their staff??

[krs]

If you need to escalate beyond store level, ie to HQ or the Retail Council, I suggest that you also lodge a complaint with the Competition Bureau.

After all, SCOP was a compromise the Competition Bureau agreed to in lieu of going back to shelf pricing or legislating the equivalent of SCOP as the provincial government has in Quebec.

If nobody complaints to the Competition Bureau whenever this voluntary code doesn't work, the Competiton Bureau will never know that there may be a problem.

This is a good summary of what SCOP is all about and where it applies or doesn't.

http://www.frugalshopper.ca/links/article.php?n=5

[EmperorOfCanada]

If you need to escalate beyond store level, ie to HQ or the Retail Council, I suggest that you also lodge a complaint with the Competition Bureau.

After all, SCOP was a compromise the Competition Bureau agreed to in lieu of going back to shelf pricing or legislating the equivalent of SCOP as the provincial government has in Quebec.

If nobody complaints to the Competition Bureau whenever this voluntary code doesn't work, the Competition Bureau will never know that there may be a problem.

This is a good summary of what SCOP is all about and where it applies or doesn't.

http://www.frugalshopper.ca/links/article.php?n=5

I am very familiar with the code at this point and have had many discussions with the folks over at CCGD to clarify when I am not 100% sure on something.

That link is very good though, thanks :)

Also, I tend to think that a complaint to the competition bureau would be a last resort for me. I dont mind giving them time to take care of it internally.. however if they refuse I will warn them of my intent to complain, then I will follow through.

[krs]

I'm not that patient when it comes to SCOP - I would never go back to the store the next day because the manager wasn't there to approve the SCOP - I'd be on the phone with HQ and the Retail Council and raise hell until they delivered my refund to my door.

[beripari]

Yay! New fight with Walmart brewing. Once again over multiple items (different UPC) and the manager was so rude =/

Couldnt resolve it in store going to have to escalate.

Why oh why cant they just train their staff??
I'm sure you already have you escalation contacts/route but for other who may not know, the store manager AND district/area manager pictures, name & contact phone #'s are usually posted quite largely on the wall directly behind customer service. Phone calls are always easier/faster than "doumenting" early in the process - hopefully it won't get to that stage for you cause it can be so time-intensive! Sometimes, depending on time of day, it is merely an "acting" manager who is left in charge of the store!

[EmperorOfCanada]

I'm sure you already have you escalation contacts/route but for other who may not know, the store manager AND district/area manager pictures, name & contact phone #'s are usually posted quite largely on the wall directly behind customer service. Phone calls are always easier/faster than "doumenting" early in the process - hopefully it won't get to that stage for you cause it can be so time-intensive! Sometimes, depending on time of day, it is merely an "acting" manager who is left in charge of the store!

I tried the managers number from the wall and just got an automated menu from the store itself, it wasnt a direct line or anything.

I should have wrote down the number for the district manager, but I didnt bother :p oops

[sahilz]

I SCOP'd a Crest mouthwash bottle at SDM last week. Rang up at 8.49, when the shelf price was 7.99. This time, I took a pic for the tag before walking up to the cashier (My No-Frills event couple pages back). Well, when I pointed out that it was supposed to be 7.99, ofcourse they said sure and will give you the difference, and when I brought up SCOP, the CSR says, "Oh I suppose!". and then processed a full refund.

I just don't get why would a CSR who is aware of SCOP wouldn't do it automatically??!

Just to spite them, I am going to go back today to see if the price is still incorrect, and buy two different flavors, ofcourse running into the same thing as EoC with different UPC codes. Lets see how much fun this can be! :D

[EmperorOfCanada]

I just don't get why would a CSR who is aware of SCOP wouldn't do it automatically??!


I think in some cases it happens so rarely that they just don't think of it, in other cases I think they are just on the defensive and feel like you are scamming them somehow.

[beripari]

I just don't get why would a CSR who is aware of SCOP wouldn't do it automatically??!
They get paid minimum wage so aren't paid to think. Society is raising a world of "robots" - they can "usually" do the task at hand but there's no room for thinking outside the box, let alone thinking. I'm "generalizing" of course - I've seen it in EVERY industry - but there ARE a few thinkers out there!


Just to spite them, I am going to go back today to see if the price is still incorrect, and buy two different flavors, of course running into the same thing as EoC with different UPC codes. Lets see how much fun this can be! :D
LOL!! Enjoy! But please don't cause any of the employees to have an aneurism from too much brain activity! That scenario definitely requires use of "logic" where SCOP is concerned and, if they can't handle a regular incorrectly priced item, you can bet this will be a challenge for them! But, hey, they might surprise you!

[sahilz]

So, I finally got around to going to my local SDM today for the $10 gift card for $50 shopping, and also to explore the possibility of 2 different upc codes for the mouthwash. The shelf price was still wrong as couple weeks ago, and I picked up two different flavors, just to test a point made earlier by EoC.

When I got to the register, a lady ahead of me had the same mouthwash bottle, and I informed her that since it came up as the wrong price, it should be given free to her. The cashier countered, that it has to be a completed transaction before I/she can claim that, and went on to correct the price of the item. I told her that it is not how it works, and it should be free, and the lady making the purchase asked the cashier where are the rules posted. The response was, "I don't know"! I laughed and pointed the lady to the entrance of the shop where SDM has posted the SCOP notice. I told the lady to stick around to see how it is done, however, I suppose she was happy to get the correct price. By this time, there was a huge lineup behind me, and customers getting fidgety.

Anyway, so the csr repeats her routine of correcting the scanning price to the shelf price, and saying that the she doesn't have to honour it. I stood my ground, and then she proceed to call the manager, and then the floor person to verify the price, and then proceeded to give both flavors to me for free. I told her that hopefully now she is aware of how the code works, and all I got was a snap back of "I know how it works!". I left smiling, thinking to myself I have now educated one SDM employee! =)

[beripari]

The cashier countered, that it has to be a completed transaction before I/she can claim that, and went on to correct the price of the item. I told her that it is not how it works, and it should be free, ..... all I got was a snap back of "I know how it works!". I left smiling, thinking to myself I have now educated one SDM employee! =)

GOOD FOR YOU! Why do they insist on using this argument? "pay the wrong price then take your receipt elsewhere to waste everyone's time in processing a refund"? Maybe it's to appease the growing line of fidgety customers - whom they want to prevent from knowing anything about SCOP?!? I previously posted about an identical response @ No Frills and very similar "attitude" from the cashier -- maybe they're family relatives!!

[EmperorOfCanada]

So, I finally got around to going to my local SDM today for the $10 gift card for $50 shopping, and also to explore the possibility of 2 different upc codes for the mouthwash. The shelf price was still wrong as couple weeks ago, and I picked up two different flavors, just to test a point made earlier by EoC.

When I got to the register, a lady ahead of me had the same mouthwash bottle, and I informed her that since it came up as the wrong price, it should be given free to her. The cashier countered, that it has to be a completed transaction before I/she can claim that, and went on to correct the price of the item. I told her that it is not how it works, and it should be free, and the lady making the purchase asked the cashier where are the rules posted. The response was, "I don't know"! I laughed and pointed the lady to the entrance of the shop where SDM has posted the SCOP notice. I told the lady to stick around to see how it is done, however, I suppose she was happy to get the correct price. By this time, there was a huge lineup behind me, and customers getting fidgety.

Anyway, so the csr repeats her routine of correcting the scanning price to the shelf price, and saying that the she doesn't have to honour it. I stood my ground, and then she proceed to call the manager, and then the floor person to verify the price, and then proceeded to give both flavors to me for free. I told her that hopefully now she is aware of how the code works, and all I got was a snap back of "I know how it works!". I left smiling, thinking to myself I have now educated one SDM employee! =)

Good for you :) Glad to hear you stoo your ground man :)

[krs]

So, I finally got around to going to my local SDM today for the $10 gift card for $50 shopping, and also to explore the possibility of 2 different upc codes for the mouthwash. The shelf price was still wrong as couple weeks ago, and I picked up two different flavors, just to test a point made earlier by EoC.

When I got to the register, a lady ahead of me had the same mouthwash bottle, and I informed her that since it came up as the wrong price, it should be given free to her. The cashier countered, that it has to be a completed transaction before I/she can claim that, and went on to correct the price of the item. I told her that it is not how it works, and it should be free, and the lady making the purchase asked the cashier where are the rules posted. The response was, "I don't know"! I laughed and pointed the lady to the entrance of the shop where SDM has posted the SCOP notice. I told the lady to stick around to see how it is done, however, I suppose she was happy to get the correct price. By this time, there was a huge lineup behind me, and customers getting fidgety.

Anyway, so the csr repeats her routine of correcting the scanning price to the shelf price, and saying that the she doesn't have to honour it. I stood my ground, and then she proceed to call the manager, and then the floor person to verify the price, and then proceeded to give both flavors to me for free. I told her that hopefully now she is aware of how the code works, and all I got was a snap back of "I know how it works!". I left smiling, thinking to myself I have now educated one SDM employee! =)

How about doing a copy and paste into an email and send it to the Retail Council to see what they are doing about this.

[Bastich]

I just don't get why would a CSR who is aware of SCOP wouldn't do it automatically??!

Yeah, that happened to me once too. I was told by the fully knowledgeable CSR that I had to "ask for it", otherwise they just refund the difference in price.

If it happens again, I'm going to find out what level of management is perpetuating this "secret code" mentality, and report it as suggested earlier. I mean incompetence is one thing, but willfully deceiving customers shouldn't be tolerated.

Bring on the legislation!
:cool:

[beripari]

Yeah, that happened to me once too. I was told by the fully knowledgeable CSR that I had to "ask for it", otherwise they just refund the difference in price.

If it happens again, I'm going to find out what level of management is perpetuating this "secret code" mentality, and report it as suggested earlier. I mean incompetence is one thing, but willfully deceiving customers shouldn't be tolerated.

Bring on the legislation!
:cool:

I could be wrong but my understanding was that the onus is on the customer to ask for it/point it out even though cashier's first response is to cancel then correct the price. Will be interesting to hear if you find out otherwise!

[krs]

These are the instructions the cashier should have received:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/cashier_english_sept07.pdf

[beripari]

I was told by the fully knowledgeable CSR that I had to "ask for it", otherwise they just refund the difference in price.


From the above posted link to the "cashier's" brochure:


When a scanning/pricing error is brought to your attention you should:

And, here's a good one: Pricing errors are rare. !!

Plus, in a previuos post, I had mentioned that "red ticketed" clearance items didn't apply - someone had challenged this. Here's the rule for that - they are in fact considered "individually price-ticketed items:


Individually price-ticketed items (items where the price of the item is on the product, such as store packed meat, deli sliced meats and cheeses, clothing or greeting cards)

I'm glad to see this brochure specifically references PLU codes since I've often encountered incorect produce pricing. AND, it also references the multiple IDENTICAL items - which is an area many have had problems with recently. I've printed this off & am going to carry around with me!

[sahilz]

How about doing a copy and paste into an email and send it to the Retail Council to see what they are doing about this.

I would, however for what?



These are the instructions the cashier should have received:

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/cashier_english_sept07.pdf

Thanks for the link!

[EmperorOfCanada]

I could be wrong but my understanding was that the onus is on the customer to ask for it/point it out even though cashier's first response is to cancel then correct the price. Will be interesting to hear if you find out otherwise!

The scanners code states that they should follow not just the code, but the spirit of the code. In my opinion having to bring it up, and not just being offered it is not following the spirit of the code.

However, if they want to play hard to get Im fine with that, in the end I usually get my way.

[zoro69]

the VP of the retail council will respond that the customer need only point out a price error and the stores are supposed to automatically provide the item free/$10 off without another word needing be said by the customer. We all know how rarely that happens. the retail council and other 3 know how rarely it happens.

Complaints about SDM would be directed to the drug council CACDS, the retail council has nothing to do with the code and SDM

Of course the councils are funded by and working for the stores in question. they'll get them to honour complaints (being the trivial cost of resolving 700 complaints a year between all stores nationwide), but they have no power to affect any policy the stores are following, hence the scanning committees own survey that shows a very high percentage not having the required signage still.

"Plus, in a previuos post, I had mentioned that "red ticketed" clearance items didn't apply - someone had challenged this. Here's the rule for that - they are in fact considered "individually price-ticketed items:"

We pointed out individually priced items are always excluded...it has nothing to do with clearance, red tags, etc.

[krs]

I would, however for what?

As an example that this code being VOLUNTARY doesn't work.
Nobody should have to go through that much hassle - once you point out the pricing error I expect the rest to happen automatically.

Take the other aspect where the register price comes up higher than say the price on the package.
Has any cashier ever hesitated in the slightest to correct that immediately and give you the lower price?
I don't think so..........my feeling is because that aspect is part of the law of the land - SCOP isn't.
I really don't see why SCOP should not become law across Canada as it is in Quebec.

[krs]

"Plus, in a previuos post, I had mentioned that "red ticketed" clearance items didn't apply - someone had challenged this. Here's the rule for that - they are in fact considered "individually price-ticketed items:"

We pointed out individually priced items are always excluded...it has nothing to do with clearance, red tags, etc.

Just to be clear on that.

If the red ticket clearance item has a price on it, then SCOP does not apply - you pay what the red ticket says.

But if let's say there is a bin full of items with a sign on the bin which says :Red sticker items are $10.- and blue sticker items are $20.-, with red and blue stickers on the merchandize (but no price on the stickers) - then as far as I'm concerned SCOP does apply.

[EmperorOfCanada]

Just to be clear on that.

If the red ticket clearance item has a price on it, then SCOP does not apply - you pay what the red ticket says.

But if let's say there is a bin full of items with a sign on the bin which says :Red sticker items are $10.- and blue sticker items are $20.-, with red and blue stickers on the merchandize (but no price on the stickers) - then as far as I'm concerned SCOP does apply.

If the SCOP is taken literally then I believe you are correct.

[AHHHRT]

:lol:

Just got off the phone with my Girlfriend who is fuming. She's a cashier at RCSS, so she knows what the deal is with SCOP.

She walked into FS knowing which set of headphones she wanted, on the rack it said 39.99. Took it to the register, and they scanned up as 79.99.

Needless to say, the Cashier told her that he would not be able to honour the price as the UPC's didn't match. After a few minutes of back and forth arguing, the cashier finally caved, however did not include the $10 discount.

So I guess my question would be, is there any way to still get that $10 off the price of the product? She did have to go to work, so she didn't spend as much time arguing as I would have. :lol:

[EmperorOfCanada]

:lol:

Just got off the phone with my Girlfriend who is fuming. She's a cashier at RCSS, so she knows what the deal is with SCOP.

She walked into FS knowing which set of headphones she wanted, on the rack it said 39.99. Took it to the register, and they scanned up as 79.99.

Needless to say, the Cashier told her that he would not be able to honour the price as the UPC's didn't match. After a few minutes of back and forth arguing, the cashier finally caved, however did not include the $10 discount.

So I guess my question would be, is there any way to still get that $10 off the price of the product? She did have to go to work, so she didn't spend as much time arguing as I would have. :lol:

'UPC's didn't match' means no $10 off and they didnt really have to honor the lower price either. <-- i would actually like to be proved wrong on this, but I believe it is correct.

*Unless there was no UPC posted at all and it was just a shelf price of $X with no mention of product, and it wasnt just an item that a customer obviously misplaced under the wrong price.

[krs]

EoC -

You're definitely right on that one.

For SCOP to apply it has to be the stores fault, ie price advertised and price coming up on their system when scanning don't match with the scanned price higher than the advertised price.

People put items back in the wrong shelf position all the time - it's a pain and I used to get caught that way too when I got to the cashier and the price scans higher, but this is not a SCOP issue.

[AHHHRT]

I wouldn't call it anyone else's fault if there were atleast 10 on the shelf, according to her it looked as if the an employee came along and restocked the whole "display" with these headphones.

Which is why I understood her being upset, neither of us are strangers to seeing people put things back on the shelf where they don't belong.

However, when there's clearly been a mix-up on the store's part why wouldn't they honour their own policies?

[krs]

According to your post the UPC codes didn't match - so it wasn't a SCOP (ie scanning) issue.

And you got the item for $40.- instead of $80.-; so I think the store did honour their own policy.

Any other opinions?

[EmperorOfCanada]

According to your post the UPC codes didn't match - so it wasn't a SCOP (ie scanning) issue.

And you got the item for $40.- instead of $80.-; so I think the store did honour their own policy.

Any other opinions?

+1. Krs isnt trying to be a jerk, you asked a question and presumably wanted a real answer. In their (and my) opinion, SCOP did not apply in this circumstance. If you read the scanner code carefully it does explicitly state that the UPC of the item has to be the same.

I understand what happened to you could be frustrating, but as Krs said, I think the company went above and beyond simply by matching the lowest price.

[appkidak]

after moving to Vancouver, 2 yrs ago from Montreal, I found that there were many more incidents of mis pricing, and CSRs' not knowing about the SCOP policy. As well, when the policy is brought up, or pointed to- as it is posted in most stores, there is an ordeal to bring about the manager or a purposeful scorn and shun when giving the item for free.

after a 2 month watch of an item, being regularly mispriced at RCSS in metrotown, I took pictures of the price tag/SKU and my bill on several occasions, and sent them, along with a long letter to the govt. dept responsible for the SCOP complaints.

They replied : that they appreciate my letter and that they DO NOT have the time or the resources to look at such small matters.

LOL- I did my bit

[rpeatt]

after moving to Vancouver, 2 yrs ago from Montreal, I found that there were many more incidents of mis pricing, and CSRs' not knowing about the SCOP policy. As well, when the policy is brought up, or pointed to- as it is posted in most stores, there is an ordeal to bring about the manager or a purposeful scorn and shun when giving the item for free.

after a 2 month watch of an item, being regularly mispriced at RCSS in metrotown, I took pictures of the price tag/SKU and my bill on several occasions, and sent them, along with a long letter to the govt. dept responsible for the SCOP complaints.

They replied : that they appreciate my letter and that they DO NOT have the time or the resources to look at such small matters.

LOL- I did my bit

Take your original letter and the response from the department and send it to both your MP and the Minister responsible for the department that wrote you saying they didn't have time. I guarantee you'll get a different answer.

[EmperorOfCanada]

Well I have another fight on my hands with Safeway. The same Safeway as before. I am pretty sure they know me as 'the SCOP guy' or likely a less-friendly name.

After having been mispriced for 3 days, they managed to take down the price tag in between the time i put the items in my basket and took it up to customer service. I have a feeling they are up to some kinda shenannigans or had their eye on me or something. Obviously I have no way to prove that they did that on purpose but I *DO* have a picture of the old price. Luckily I am not as stupid as they seem to think and I took out my camera phone before I loaded my basket.

If they really want to play hardball I guess I will go back tomorrow and get the other 11, yes ELEVEN mispriced items that I passed by doing my regular shop yesterday.

Funny thing is if they just applied SCOP like they should (following not just the policy but the spirit of the policy like they should) I might not bother making it personal, and just give them a heads up on all their mispriced items. But it seems like they enjoy the fight as much as I do.

Anyone have any idea if they broke any laws or anything (assuming they really did yank the tags down on purpose to avoid SCOP)? Maybe not but it doesn't seem like a very fair business practice.

[tjthemanto]

after moving to Vancouver, 2 yrs ago from Montreal, I found that there were many more incidents of mis pricing, and CSRs' not knowing about the SCOP policy. As well, when the policy is brought up, or pointed to- as it is posted in most stores, there is an ordeal to bring about the manager or a purposeful scorn and shun when giving the item for free.

after a 2 month watch of an item, being regularly mispriced at RCSS in metrotown, I took pictures of the price tag/SKU and my bill on several occasions, and sent them, along with a long letter to the govt. dept responsible for the SCOP complaints.

They replied : that they appreciate my letter and that they DO NOT have the time or the resources to look at such small matters.

LOL- I did my bit

Shouldn't you be happy that they keep mispricing it since you can keep on getting it for free or $ 10 off whichever the cas might be .

You should only complain to the gov. if they (retailer) refuse to honour the SCOP but if they are giving you the SCOP you should be happy.

Ofcourse the downside is they are ripping off lot of other customer's who don't check their bill or know about SCOP , so I guess you are being a good guy in that sense by complaining about it.

[LondonOntGuy]

Not sure if this has been posted, but Marketplace did a story on this a few months ago.

http://www.cbc.ca/marketplace/2009/how_not_to_buy_a_puppy/busted.html

[Ticco]

Well - I just had a dept manager and store manager at a Walmart inform me that the code states that you are only entitled to a $10 discount off the "scanned" price. Obviously, I tried explaining to them that it didn't make any sense for the code to state that, what if the difference between the scanned price and ticketed/displayed price was greater than $10?

I thought they had to give you the ticketed price, plus a $10 discount.

Oh well, I made a complaint - we'll see if they even get back to me.

[MadameKelebek]

Well - I just had a dept manager and store manager at a Walmart inform me that the code states that you are only entitled to a $10 discount off the "scanned" price. Obviously, I tried explaining to them that it didn't make any sense for the code to state that, what if the difference between the scanned price and ticketed/displayed price was greater than $10?

I thought they had to give you the ticketed price, plus a $10 discount.

Oh well, I made a complaint - we'll see if they even get back to me.

I would go back and try to resolve it now as the code states: "if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price."


Brochure:
http://www.cbc.ca/marketplace/2009/documents/scanner_price_accuracy_voluntary_code.pdf

[Ticco]

I would go back and try to resolve it now as the code states: "if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price."

Well, I just called the store manager and it turns out the dept manager lied to me.

The store manager was telling me he made it clear that she take $10 off the corrected price...I was supposed to get it for $18.

Because of this department manager, I was under the impression that this matter could not be resolved at the store level, since the "store manager" was telling her it is only $10 off the scanned price: I so filed a complaint with the SCOP hotline.

Anyway, the matter has been resolved but without hassle - the photocentre CSR was giving me attitude, saying how I didn't even know that the scanned price was higher than the ticketed price (so why did I point it out then? lol), and he even said "I know you, you've been here many times buying this card" with this accusatory look as if I was scamming them or something. Of course, this was my first time buying this card and I'd never seen this guy before in my life. This was all done in front of the store manager AND he was arguing with the store manager in front of me about how SCOP doesn't apply to this case.

In the end - I've been left with a sour taste, I don't get why these retail workers go out of their way to blatantly lie to prevent customers from saving some money...

[MadameKelebek]

Well, I just called the store manager and it turns out the dept manager lied to me.

The store manager was telling me he made it clear that she take $10 off the corrected price...I was supposed to get it for $18.

Because of this department manager, I was under the impression that this matter could not be resolved at the store level, since the "store manager" was telling her it is only $10 off the scanned price: I so filed a complaint with the SCOP hotline.

Anyway, the matter has been resolved but without hassle - the photocentre CSR was giving me attitude, saying how I didn't even know that the scanned price was higher than the ticketed price (so why did I point it out then? lol), and he even said "I know you, you've been here many times buying this card" with this accusatory look as if I was scamming them or something. Of course, this was my first time buying this card and I'd never seen this guy before in my life. This was all done in front of the store manager AND he was arguing with the store manager in front of me about how SCOP doesn't apply to this case.

In the end - I've been left with a sour taste, I don't get why these retail workers go out of their way to blatantly lie to prevent customers from saving some money...

:( Another example of poor customer service......I don't get why employees feel the need to ignore policy, it is not like the money is coming out of their pockets. I am glad to hear you have resolved the problem though.

[angeie]

Well - I just had a dept manager and store manager at a Walmart inform me that the code states that you are only entitled to a $10 discount off the "scanned" price. Obviously, I tried explaining to them that it didn't make any sense for the code to state that, what if the difference between the scanned price and ticketed/displayed price was greater than $10?

I thought they had to give you the ticketed price, plus a $10 discount.

Oh well, I made a complaint - we'll see if they even get back to me.

I just had the EXACT same conversation with my store. 4 employees later, the asst. store manager told me I was correct. I printed off the forms, highlighted 1.1 a&b and brought it in for her staff so she could have a seminar on it!

Yes, I got my leash for $9. 83!

Walmart is the worst for this. I have actually had them call the reatil council while I am standing there and have it cleared up while I am in line.

At my Extra Foods, I get anywhere from $20 to $60 off my groceries every week. The best time to go is early Saturday morning before they cahnge the prices. I also have an email list for my friends and I inform them of the incorrect price...they do the same for me. I NEVER have a hassle at the grocery store and they never check my prices because they know me and are very polite about it. I write my prices on everything so it reflects the price when I picked it up off the shelf.

[champdood]

In the end - I've been left with a sour taste, I don't get why these retail workers go out of their way to blatantly lie to prevent customers from saving some money...

I never understood that at all, when I worked in retail I basically did everything I could for the customer, remind them of sales, make sure they get the lowest price, let them know what is actually any good (if I did), and as such I had customers ask after me when they came to the store, management thought I was the most wonderful thing ever.

Having done some behind the scenes work with big retail firms, they really don't give a crap about fighting over a few dollar discount for a customer, they would much rather the staff stop deciding they know what is in the best interest for the company and realise that dealing with complaints and lost sales costs a fortune more.

[TigerTheLion]

I bought a cordless battery powered grass trimmer a couple of weeks ago from CT. It was advertised as 50% off in my stores online flyer (reg $139.99 on sale for $69.99). Noticed when I entered the store that there was huge display at the front but it was listing the regular price. Found the item on the shelf with the 50% off ticket and picked it up.

Noticed on my way out the door when checking my bill that I was charged full price. Proceeded to customer service and was 'asked' to go to the back corner of the store and bring her back the shelf sticker showing the 50% off price. So, to the far corner of the store I go and bring the sticker back to customer service. She kinda grumbled something about it saying it was an expired deal. When I mentioned to her that the sticker said the expiration date was two days from now she just brushed it off.

The CSR did process a return for the item and then charged me the correct 50% off price but when I asked about their Code of Practice she claimed she didn't know anything about it and I wasn't entitled to a further discount. I didn't think this was right but I looked into a week or so later and discovered that CT is a member of the Retail Council of Canada and is subject to the 'code'. Under the code I would be entitled to a $10 discount for the error since the product value was >$10.

Back I go to CT to explain the error. When I explained the mistake I was told that I should have raised the concern at that time. I told her I did ask about it but the girl knew nothing about it and I was bringing it their attention now because I had just educated myself about it.

To make a long story a little shorter, after much debate and consultation with the Manager, I was refunded an additional $10 and picked up a $140 trimmer for $60; not bad.

[JoKing]

Well, not too exciting, but I got a free toilet plunger at Canadian Tire. They were in a container at the front of the store marked $6.49, but it rang through at $6.99. Of course the clerk didn't know anything about it, even though she had a Code of Practice sticker right on her cash register. However the clerk one checkout over did know about it. They honoured the code, but took forever trying to figure out how to ring it in.

[williamsauga]

:( Another example of poor customer service......I don't get why employees feel the need to ignore policy, it is not like the money is coming out of their pockets. I am glad to hear you have resolved the problem though.

This is exactly what I had in mind when I had price check at Walmart Canada, SObeys, etc..

I didnt have this problem in Walmart USA or any other store in USA for that matter.

Is this a Canadian thing? having employees from all over the globe with different sets of mentality.

I see this program created not to please customer and piss them off.

[bubble.tea]

Hey., look at that!

I searched! :).



Anyhoo., managed to get me a product $8 from SDM the other day for free :).

I was wondering why it rung up nearly double., so I quietly paid for it (there was a line up behind me), went back to the shelf. Pulled the price tag, and showed it to the cashier (thankfully no line now), who immediately agreed, I needed to be refuned the receipt price, and get it freebio.

Gotta be keen on your prices folks!

Take advantage of everything.


Now here's a funny incident. I was buying something from FS that on the shelf was $24.99. I knew it was $4.99, but I didn't think I could pull the SCOP on them, and get it for free. To be honest, it never even occurred to me. I always thought it was if the till price is MORE than the shelf price, you could claim it...not the other way around LOL...mind you I wonder how many times THAT happens LOL.

I also bought FIVE of these items, so I wasn't about to try and get all five for free :lol:

[EmperorOfCanada]

Hey., look at that!

I searched! :).



Anyhoo., managed to get me a product $8 from SDM the other day for free :).

I was wondering why it rung up nearly double., so I quietly paid for it (there was a line up behind me), went back to the shelf. Pulled the price tag, and showed it to the cashier (thankfully no line now), who immediately agreed, I needed to be refuned the receipt price, and get it freebio.

Gotta be keen on your prices folks!

Take advantage of everything.


Now here's a funny incident. I was buying something from FS that on the shelf was $24.99. I knew it was $4.99, but I didn't think I could pull the SCOP on them, and get it for free. To be honest, it never even occurred to me. I always thought it was if the till price is MORE than the shelf price, you could claim it...not the other way around LOL...mind you I wonder how many times THAT happens LOL.

I also bought FIVE of these items, so I wasn't about to try and get all five for free :lol:

..... if it rings in lower you DO NOT get it free. Also you would not get all 5 items free even if they had rung in higher at the till(assuming they were identical items).

Lastly, and this is entirely your call, but I wouldn't rip off the price tag and bring it to them, leave it where it is. If you rip if off the shelf you cant exactly prove that you did it 5 minutes ago and not say, last week sometime. If the rep starts arguing the fact.

[bubble.tea]

..... if it rings in lower you DO NOT get it free. Also you would not get all 5 items free even if they had rung in higher at the till(assuming they were identical items).
Which is what I figured all along, hence didn't bother.


Had the rule been different, I would've just made 5 separate purchases LOL...I KNOW it's massively ridconculously ymmv...but still.



Lastly, and this is entirely your call, but I wouldn't rip off the price tag and bring it to them, leave it where it is. If you rip if off the shelf you cant exactly prove that you did it 5 minutes ago and not say, last week sometime. If the rep starts arguing the fact.
Naw., I'm a regular., they know I don't pull any fast ones like that.

[CRAZYBUBBA]

The link is broken. I'd like to have a copy so that i can discuss it with managers.

[KC108]

The link is broken. I'd like to have a copy so that i can discuss it with managers.
Yeah, could someone post a new one up, please?

[EmperorOfCanada]

Here you go:

http://www.cb-bc.gc.ca/eic/site/cb-bc.nsf/vwapj/ct02381e.pdf/$file/ct02381e.pdf

[KC108]

Here you go:

http://www.cb-bc.gc.ca/eic/site/cb-bc.nsf/vwapj/ct02381e.pdf/$file/ct02381e.pdf
Thanks. It says 2002, is it outdated or always the same?

[EmperorOfCanada]

Thanks. It says 2002, is it outdated or always the same?

The same as far as I know.

[matinee]

Went to Home Depot to buy some tape for painting tonight, at the check out I paid then noticed the price was wrong. Mentioned it to the cashier who started to charge me the corrected price, I said no that is not correct, what about SCOP, she said she did not know anything about it, I would have to go to customer service. Sure, why not, off I went. The girl in customer service says she did not know anything about SCOP she would get the MGR. Over she came, I explained it to her and she said "HOME DEPOT NO LONGER PARTICIPATES IN THE SCOP PROGRAM, WE RECEIVED A LONG MEMO FROM HO SAYING WE ARE NOT ALLOWED TO GIVE THE $10.00 OR PRODUCT FOR FREE". I had noticed that there were no signs posted anywhere. I asked her what was going to protect us the customer from prices being wrong and paying to much.......THE DISAPPOINTMENT>>>She actually said "YOU DO NOT EXPECT US TO CHANGE THE PRICES ON THE SHELF EVERY TIME THE PRICE CHANGES IN THE COMPUTER, DO YOU". I was stunned, I handed the purchases I had made to the CS REP and said I am returning all of this, I will go to WALMART and buy it there, which I did and it was $.22 cheaper.

Anyone hear if Home Depot has dropped out of the SCOP program or was I scammed?

[tyfriend]

According to said link

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

you got duped.

[Bastich]

Uh-oh... somebody's writing a letter to head office...
:cool:

[krs]

I suppose it's possible that HD no longer participates and the Retail Council website is out of date - but what really floors me is the last statement by the manager.
I think that warrants more than just a letter to head office.

Which specific Home Depot was that?

[twitchyzero]

iuno if it's already said in this thread

is a link to a list of all participating stores of SCOP?

[zoro69]

Got my first free item in quite a awhile. Was going to use the free kashi bar coupon at metro, shelf price 3.49, scans at 3.99. Point that out and no less then 3 staff have a conference about if it is wrong and what to do...and they decide it should be rung in at 3.49. Im sure most customers would have went for that, but no self respecting rfder would.

So as soon as its ring in I point out it is free, which cashier knows nothing about...and cashier runs off for sometime to consult a fourth staffer. Comes back and does make it free. Whole thing held up the line for quite some time, oh well.

[cooolway]

Here's the list of "Signatories to Scanner Accuracy"
CACDS Supporting Companies:

Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus


CCGD Supporting Companies:

Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited


RCC Supporting Companies:

Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees


CFIG Supporting Companies:

Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[zoro69]

Just back from Metro with a second free box of kashi after another ordeal, the four staff involved last night (including mod and cash supervisor) having failed to fix the price

First cashier I went to looked at me like I was nuts expecting her to do anything and wanted me to pay the scanned price. Told me there is nothing she can do about it. I try to explain the scanning code (being there is no sign at any cash in the store other then the express lane), and she says "can you just go to the other cash"

The other cash being the express lane that has a line up. So I go to the adjacent service counter. Im expecting supervisor to help the girl with the code, but she has no interest in hearing about it and tells me i'll have to go to the cash.

So the girl in the express lane, the only front staffer in the store with customers, has to go back in the store herself to look at the price. I went with her luckily, as she tried to claim a different price tag for the product. So we get back...and she rings in the shelf price. I point to the scanning code sticker, and she hands me the box with no entry in the register at all.

Im 100% positive the wrong price will still be there tomorrow, but there is only a few boxes left. the pile went way down from yesterday, people are choosing the lower tagged flavour and over paying (or the store has ignored more people getting it free, but I doubt that would happen in the day time).

Im going to let customer service know about this, but not until the kashi gravy train comes to an end. I dont even like the stuff, i use free or near free coupons for food bank stuff too, which was the only reason I was buying the first box.

[krazo]

Are there any policies on items that do not have any posted price?

The Loblaws near my place does not price tag ANY of their milk so it is difficult to see what the costs are. In fact, it looks like the tags have been ripped off. It has been like this for weeks now.

[Jucius Maximus]

I bought two jars of Pesto at Loblaws. Shelf Price = $3.29. Scanned Price = $3.59.

After I disputed it, the guy told me that the policy is that you get the first item at the scanned price and the second item free. I think that 2 for $3.59 is not a bad deal.

[EmperorOfCanada]

I bought two jars of Pesto at Loblaws. Shelf Price = $3.29. Scanned Price = $3.59.

After I disputed it, the guy told me that the policy is that you get the first item at the scanned price and the second item free. I think that 2 for $3.59 is not a bad deal.

That is incorrect, but in the end you only ended up overpaying $0.30. Good scop.

[zoro69]

Are there any policies on items that do not have any posted price?

The Loblaws near my place does not price tag ANY of their milk so it is difficult to see what the costs are. In fact, it looks like the tags have been ripped off. It has been like this for weeks now.

kind of, but nothing stated as far as customer compensation. Its even specified what the minimum size font has to be on tags for stores that have volunteered to follow the scop.

[lgrant1]

I was a superstore today getting some of the brita filters they show on sale in their flyer. They went through for the original price so i corrected them at customer service and asked for SCOP. They acted like they had no clue what i was talking about and kept me waiting for 25 min as they called management which is aparently hard to do at 10:30pm. The best they said they could do for me is give me a price adjustment. I told them i would rather just return them and they still had me purchase one because they had to "open it" to see if there was some code or something in the box and that the discount could have been a mail in rebate instead of a price problem on their end. Of course there was no code in the box but they still could not return it because it was now an "open box." I have never had trouble returning open boxes before as long as everything was accounted for. Perhaps they just cant manage to remember their policies once the manager has gone home for the day. I was a little miffed that they would tell me this after they themselves opened the product. My husband had a good laugh as we were about to leave with our purchase and joked with the guy saying "so i'm guessing there won't be an open box discount on this then?" They did not seem to be in as large a laughing mood about the hole ordeal as we were.

[brunes]

I told them i would rather just return them and they still had me purchase one because they had to "open it" to see if there was some code or something in the box and that the discount could have been a mail in rebate instead of a price problem on their end. Of course there was no code in the box but they still could not return it because it was now an "open box."

Wait what? You wanted to return something you just bought, still sealed, and they told you you had to open it so they could look for some code, and then they didn't let you return it because it was open??

I would have lost it right there.

[krs]

Wait what? You wanted to return something you just bought, still sealed, and they told you you had to open it so they could look for some code, and then they didn't let you return it because it was open??

I would have lost it right there.

This is so ridiculous I couldn't stop laughing.

One way to make a sale - right?

[woof]

I was at Superstore in Winnipeg today. Bought some frozen cod fillets. Shelf price $16.99. Rang up as $21.99. The cashier sent someone to verify the shelf price and then called the supervisor over. Without having to say anything to them they did an over ride on the price to bring it down to the $16.99 and then knocked the $10.00 off it automatically. I was very pleased. Both the cashier and the supervisor have been there for quite a few years and obviously knew what to do probably having been through this many times before.

[EmperorOfCanada]

I was at Superstore in Winnipeg today. Bought some frozen cod fillets. Shelf price $16.99. Rang up as $21.99. The cashier sent someone to verify the shelf price and then called the supervisor over. Without having to say anything to them they did an over ride on the price to bring it down to the $16.99 and then knocked the $10.00 off it automatically. I was very pleased. Both the cashier and the supervisor have been there for quite a few years and obviously knew what to do probably having been through this many times before.

I got free ice cream from Sobeys tonight. I also didn't have to ask. Good for them!

[stardustcross]

Hey RFD, help! I am not even sure if this is worth calling that toll-free number to report SCOP violations, but I'd like to know whether I was right/wrong, anyway.

Sunflower oil (or something like that) had a sign that said $3.99
Scanned in at $4.09

Manager said the sign said $3.99 but the promotion actually starts the next day. (It was almost 10pm when I checked out, and yes, I grocery shop at the last minute haha.) Their staff had to put the sale sign up the night before so it'd be ready the next morning, but it's actually in effect $3.99.

The signs don't say that the sale starts the next day, only the $3.99 price. Manager said that the "system" will only accept the item at the original price of $4.09 and that we just didn't understand him. He said SCOP was not violated because the price showed up at $4.09 and the "right price" at that time was $4.09.

Although I was there late, I wasn't there after closing, so I expected the price displayed to be what I'm getting! :mad: Anyway, we did end up just paying $4.09, but that's not really the point. =p


Location: T&T Supermarkets (Milliken Location, Toronto, Ontario)

[zoro69]

Yes, you are entitled to get it free. A call to the 1-800 number will get a refund for you, at least.

--

I see the Metro I had problems with has put up scanning code signs now. Not the official ones, they've printed their own (I assume temporary) version.

[krs]

Although I was there late, I wasn't there after closing, so I expected the price displayed to be what I'm getting!

Exactly!
That's the whole point about SCOP.
The manager was wrong and you were right - you should have received the item free.
The store shouldn't change signs until the price is effective. Nobody is going to complain if the sign says $4.09 and the cash rings up $3.99.
I see that at CTC all the time when they change prices Friday or Saturday night.
They update their computer system which is probably just a download from headoffice and then they change prices one by one on the shelves.

[yuen47]

Exactly!
That's the whole point about SCOP.
The manager was wrong and you were right - you should have received the item free.
The store shouldn't change signs until the price is effective. Nobody is going to complain if the sign says $4.09 and the cash rings up $3.99.
I see that at CTC all the time when they change prices Friday or Saturday night.
They update their computer system which is probably just a download from headoffice and then they change prices one by one on the shelves.

Hmm....actually, I'm pretty sure a lot of retail stores follow this practice. On the night before the sale is effective, staff will put up tags for the next day, so they will be up for a few hours while the sale is not effective. Technically...yes, SCOP should've taken effect, but I have personally never witnessed SCOP EVER taking effect due to that practice. If it was really a big problem I'm sure they'd enforce putting up sale tags after hours. But that would still be an additional cost to the store for keeping staff there 2 more hours after it closes.

And it's T&T...do they actually follow SCOP?! I would be very surprised...especially to find a super-azn supermarket like that to follow SCOP...haha :lol:

[krs]

And it's T&T...do they actually follow SCOP?! I would be very surprised...especially to find a super-azn supermarket like that to follow SCOP...haha :lol:

I have no clue if T&T follows SCOP, in fact I have never even heard of T&T.
But according to the post, the manager knew all about SCOP and didn't argue that the store doesn't follow it - just that it doesn't apply.

As to your other point - nothing forces the store to change the pricing signs the day before the lower price starts or keep staff after hours - they can just change the signs in the morning of the next day.
How is a customer supposed to know that a price displayed is only effective the next day?
We had the question earlier in this thread if SCOP applies if the old price sign hadn't been removed at the end of the pricing period.
I think the answer was YES even if the end of that pricing period was shown on the sign.

Remember - this whole idea of SCOP was the Retail Council's proposed solution/compromise so all retail in Canada wouldn't be forced back to individual price ticketing on every item so consumers can compare the price rung in on the cash register to the price they expected to pay.
SCOP was supposed to give stores a financial incentive to make sure their shelf/display pricing and the register pricing matches.
Well - a financial incentive in that they are not penalized if the prices do match.

[zoro69]

Hmm, just noticed a Basics (a few minute walk from sister Metro I had SCOP issue with that had removed their signs), that has taken their entrance sign down, and moved the register stickers so its not possible to see them. Its so obvious they are impossible to see I have to think it was intentional to have them like that, "comply" but make sure they don't help the customers.

Its set up like walmart and others with little platforms to sign a receipt. walmart has the SCOP sign on the top surface. Basics has put the sign on the bracket that holds up the platform, so the platform overhangs it. You have to be a long way from it to see if its there, impossible in your own cash lane. I only saw it as I was looking to see if all the lanes were missing the sign and saw it there on one 30 feet away. Curious now to look at other Metro owned stores in the city to see if they've all done something with their SCOP signs.

The local Walmart also now missing signs, they've just renovated so have an excuse. It will be interesting to see if they put them back as the entrance signs had been gradually disappearing.

It started in 2002...and 7 years later it looks like compliance is worse then ever. You'd think the major chains would at least ensure the signs were displayed.

[stardustcross]

Hmm....actually, I'm pretty sure a lot of retail stores follow this practice. On the night before the sale is effective, staff will put up tags for the next day, so they will be up for a few hours while the sale is not effective. Technically...yes, SCOP should've taken effect, but I have personally never witnessed SCOP EVER taking effect due to that practice. If it was really a big problem I'm sure they'd enforce putting up sale tags after hours. But that would still be an additional cost to the store for keeping staff there 2 more hours after it closes.

And it's T&T...do they actually follow SCOP?! I would be very surprised...especially to find a super-azn supermarket like that to follow SCOP...haha :lol:
Post the stickers at every checkout, yes, but follow SCOP? Apparently not. :P I wonder what sort of excuses they'd come up with if SCOP wasn't followed and it wasn't a "sign change" issue like this, haha.

And in retrospect, yes, I'm surprised they even have the SCOP stuff there too, but then again, they're really REALLY big and right now they're also owned by Loblaws. @_@

[jan_db]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.
When this was relatively new, some stores tried to pull a fast one - if they overcharged, they'd just refund the difference, and pretend they didn't know about the scanner policy, even though there was a large sticker at the checkout, proclaiming the policy!
I recall being in line at Price Chopper checkout, behind a little old lady, who had been overc harged on a $8 item, and the cashier was gonna correct it, and refund the difference. When I pointed out to the senior citizen that she was entitled to get the item free, she positively beamed, and the cashier looked mightily pissed, as if it was coming out of her paycheque!
I must say that, in spite of all their faults, the last time something scanned at more than the shelf sticker price, I didn't even have to remind them - I got it free.
I was also at Price Chopper with a friend, who bought a large can of Lala's Curry powder, and it scanned in wrong. It cost about 9 bucks, and the cashier offered him a choice - refund the difference, or get it free, again, she looked a little miffed that someone might beat the system. I told him it was THEIR policy, and to bloody well take it for free.
Once, at Loblaws, I was charged more than the advertised (per lb.) price for a turkey, and went to customer service. I got it for free. Tastiest damn turkey I ever ate!

[Mumm-Ra]

I saw House - Season 5 dvd box set with a sticker that said $12.99 on it, and when you got up close it said in small writing "Highlander 3" or something like that (obviously the box had been wrongly labelled).

Would this have qualified, could I have got this for $12.99?

[ConsumeristHero]

I saw House - Season 5 dvd box set with a sticker that said $12.99 on it, and when you got up close it said in small writing "Highlander 3" or something like that (obviously the box had been wrongly labelled).

Would this have qualified, could I have got this for $12.99?

Sticker on the box, I would say no. Especially if it was the sticker for another product.

[Kenny Blankenship]

http://www.thestar.com/living/article/709716--did-the-store-overcharge-you-no-need-to-fume

[zoro69]

I've got to laugh at the retail council claim

'Beazley says a survey of 255 stores conducted for the Retail Council showed 87 per cent were well-versed in the code and 84 per cent had signs displayed at every checkout and entrance."

Mustn't have surveyed any stores I've ever shopped at

[krs]

I've got to laugh at the retail council claim

'Beazley says a survey of 255 stores conducted for the Retail Council showed 87 per cent were well-versed in the code and 84 per cent had signs displayed at every checkout and entrance."

Mustn't have surveyed any stores I've ever shopped at

It's hard to argue with the 87 per cent number but there is no excuse that only 84 per cent had signs displayed - that should be 100% especially since the code has been in effect since 2002.

[zoro69]

The numbers the scanning committee released last NOV were only 60% had complete signage http://www.cacds.com/onrecord/documents/ScannerAccuracyAnnualReportV-FINAL2008.pdf...so it seems kind of odd they report 84% now in the paper.

I know locally its gotten worse, not better. huge walmart here - zero signs, Basics - removed their signs. Metro just put them back up after my complaint about removing their signs. The local Best buy, future shop, and 3 SDMs only have the signs because of my previous efforts.

the 2009 report will be released soon will be interesting to see if it claims the 84% number now?

[krs]

Anyone know which specific Government agency is involved in this?

Seems to me it makes more sense to complain to them rather than the retail council.

What gets me is one of the posts earlier in this thread where a manager from best Buy (I think) claimed that best Buy no longer participates in the program.

[zoro69]

Its the federal competition bureau, but they'll just respond with a form letter about them endorsing the voluntary code and directing you to the 1-800 operated by the councils. Outside of QC no one is really interested.

[krs]

Maybe the message to the Competition Bureau should be that the voluntary code isn't working, ie seven years old and still not well known at the consumer level and even at the store level, one in five stores don't even have the signage up and store managers claim their company doesn't participate even though they do.
I guess the basic question is why the Federal Government doesn't just adapt the legislation that is in place in Quebec instead of fiddling around with this "voluntary" code.

..........although I must say........I have had very few scanned price discrepancies lately - even Zellers is getting better I find even though they don't subscribe to the code (except for Quebec of course)

[jayt90]

Scan discrepancies can easily show up the day after a sale ends and the previous sign stays up.

Or in special bins for sale. Loblaws in Pickering was very bad in honoring the bin sign, unless I pointed out the SCOP notice at the check out. One manager even suggested that the money would come out of the cashier's pocket, but I stood my ground.

Costco has removed the SCOP notice from checkout, although it is still at the front door. The cashiers and medium level managers are rarely knowledgeable and unwilling to adjust. And they have magnetic price signs that can migrate.

The whole SCOP concept has been a failure, except for a few savvy consumers. Most store participants have not trained their staff, and frankly, the SCOP notice is written in legalese.

[zoro69]

Apparently the 84 % having complete signage is the number that will be reported when they publish the 2009 survey

I checked another food basics here, it has also moved their formerly visible signs to be placed where its impossible to see them while you are in the checkout lane. Perhaps it is chain wide to do that. At least that store hasn't taken their door sign down (yet)

[appkidak]

Scan discrepancies can easily show up the day after a sale ends and the previous sign stays up.

Or in special bins for sale. Loblaws in Pickering was very bad in honoring the bin sign, unless I pointed out the SCOP notice at the check out. One manager even suggested that the money would come out of the cashier's pocket, but I stood my ground.

Costco has removed the SCOP notice from checkout, although it is still at the front door. The cashiers and medium level managers are rarely knowledgeable and unwilling to adjust. And they have magnetic price signs that can migrate.

The whole SCOP concept has been a failure, except for a few savvy consumers.

it is not the cashiers fault- any error made is by the person who priced the inventory manually or the inventory data entry person

[zoro69]

If you see a store that has removed the signs you can email them (I copy the appropriate council too) and they'll eventually put them back up. Metro just let me know they are reissuing the signs to all their local stores and telling them to make sure they are visible. No comment on what had happened that a number of their stores had removed or moved the signs so they couldn't be seen

[sahilz]

I ran into 2 scop issues yesterday at NoFrills and Walmart.

First at NoFrills, some cookies were posted at 2.97, but ring up at 2.99. Essentially they moved stock around, but somehow didn't update the price. However the weight was correct, so I stood my ground of getting a freebie. The lady resisted, manager was called, and he agreed with me that pricing should have been updated.

Secondly, and more importantly, happend at Walmart. They have shoes where the prices are pre-printed on them on those little information tags. These shoes were ringing up about $5 more than the price tag on them. I said SCOP applied, but lady said it only applies to items in a pile and with a big price sign on top. It was closing time and I needed to go home, but I do plan to go back today.

Do I have a case for SCOP here or not?

Cheers.

[b0ne]

I ran into 2 scop issues yesterday at NoFrills and Walmart.

First at NoFrills, some cookies were posted at 2.97, but ring up at 2.99. Essentially they moved stock around, but somehow didn't update the price. However the weight was correct, so I stood my ground of getting a freebie. The lady resisted, manager was called, and he agreed with me that pricing should have been updated.

Secondly, and more importantly, happend at Walmart. They have shoes where the prices are pre-printed on them on those little information tags. These shoes were ringing up about $5 more than the price tag on them. I said SCOP applied, but lady said it only applies to items in a pile and with a big price sign on top. It was closing time and I needed to go home, but I do plan to go back today.

Do I have a case for SCOP here or not?

Cheers.


No, because it is a "price ticketed" item. You should get it for the price on the ticket. You can try to argue, but likely won't get anywhere.

[sahilz]

No, because it is a "price ticketed" item. You should get it for the price on the ticket. You can try to argue, but likely won't get anywhere.

No, there isn't a point if it isn't supported by SCOP. Thanks for letting me know.

[dipple]

Got to use this on Saturday!

A friend was buying a DVD set at Future Shop, sticker price 19.99, scanned in at ~35.

I noticed they had a sticker about the code right by the register and pointed it out, and after playing dumb for 1 second, the girl at the register seemed to immediately know how to make a correction based on the code. The only bad part though? She charged 10.99. Both my friend and I didn't have the heart to tell her the correct price should be 9.99.

I'll give her the benefit of the doubt though and assume 5min later she realized what she did.

[ConsumeristHero]

Got to use this on Saturday!

A friend was buying a DVD set at Future Shop, sticker price 19.99, scanned in at ~35.

I noticed they had a sticker about the code right by the register and pointed it out, and after playing dumb for 1 second, the girl at the register seemed to immediately know how to make a correction based on the code. The only bad part though? She charged 10.99. Both my friend and I didn't have the heart to tell her the correct price should be 9.99.

I'll give her the benefit of the doubt though and assume 5min later she realized what she did.

I dont have the heart to tell you, she SHOULD have charged you $19.99. Oh wait, yes I do :)

[beripari]

I dont have the heart to tell you, she SHOULD have charged you $19.99. Oh wait, yes I do :)

I think the "sticker" he was referring to was the REGULAR price sticker they have on almost all their DVD's, not any "sale/clearance sticker"; UPC is still coded into the computer for scanning so, no, she should not have charged him $19.99.

[ConsumeristHero]

I think the "sticker" he was referring to was the REGULAR price sticker they have on almost all their DVD's, not any "sale/clearance sticker"; UPC is still coded into the computer for scanning so, no, she should not have charged him $19.99.

I am afraid this is incorrect. If there was a price sticker on the DVD that said $19.99, that is the price they should have paid.

[krs]

I am afraid this is incorrect. If there was a price sticker on the DVD that said $19.99, that is the price they should have paid.

Just to confirm this, read the "Scope" part of the code:

SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.


http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

[beripari]

I am afraid this is incorrect. If there was a price sticker on the DVD that said $19.99, that is the price they should have paid.

As a newbie, no doubt you've not read the previous debates on the "sticker" and clearance issues. If its a regular item & SCANS incorrect, then it applies. Even fruits, veggies, etc. apply if the error is due to the price in the computer & not cashier error (ie, she punched in the wrong code). That is the entire premis of the code - that the COMPUTER PRICE be accurate! Individually "price ticketed" items refers to those on clearance (stickers) or do not have bar codes. Otherwise a retailer could "price sticker" everything & say it doesn't apply. If the cashier SCANS it, it applies, with the above exceptions. If she has to manually key in the price (no bar code) , then it probably doesn't apply -- in most cases.

Thanks KSR for the clarifying link.

[ConsumeristHero]

As a newbie, no doubt you've not read the previous debates on the "sticker" and clearance issues. If its a regular item & SCANS incorrect, then it applies.

... their link just clarified that I was right. There is no debate and I am very familiar with the code. The item had a sticker on it with a price, therefore SCOP does not apply. Period.

PS. I am not trying to be arguementative here, we can agree to disagree if you like, however I am just trying to help educate.


Otherwise a retailer could "price sticker" everything & say it doesn't apply.

That is 100% correct. That is in fact the reason stores voluntarily join the program, to prevent the government from forcing them to price all their items. (That could be no more than an 'old wives tale' however I had read somewhere that the government was considering forcing retailers to price all their items, and the Scanner Price Accuracy Voluntary Code was a compromise)

[beripari]

... their link just clarified that I was right. There is no debate and I am very familiar with the code. The item had a sticker on it with a price, therefore SCOP does not apply. Period.

PS. I am not trying to be arguementative here, we can agree to disagree if you like, however I am just trying to help educate.
Yes, we definitely disagree then -- I definitely do not wish to revisit this issue yet again. I too am extremelly familiar with the code & the situation has been argued AND applied by "me"many, many times in "sticker" situations - except on clearance sticker & "non-upc" items. Period.

[imtapan]

while shopping at walmart , i saw this tide hq cleaning liquid for 15.99 while its supposed to be 20$ or something.So i took it to the cashier and she called her supervisor... after much deliberation they used a free product coupon code and gave me the whole thing for free.... 15.99$ off lolz instead of 10$ off. they probably didnt realise that a product only up to a value of 10$ can be given free.

[krs]

Yes, we definitely disagree then -- I definitely do not wish to revisit this issue yet again. I too am extremelly familiar with the code & the situation has been argued AND applied by "me"many, many times in "sticker" situations - except on clearance sticker & "non-upc" items. Period.

Can we please not agree to disagree.
SCOP is supposed to have well defined rules where it applies and how and where it does not apply. There should be no ambiguity.
People come to this thread to get the correct information so they know how to handle a SCOP situation or find out if it applies or not.
Nothing about SCOP should be open to interpretation.

My understanding is that SCOP was created to give consumers some confidence level that the price charged at the register is no higher than the price shown on the shelf or the price that is otherwise advertised, specifically for items that do not have a price sticker that the customer can use as a reference at the cash - at the same time, it penalizes the merchant if that is not the case and provides some small reward to the astute customer who notices any price differential.

So considering that basic premise - SCOP does not apply if there is a valid price sticker on the item being purchased. I have never read anything in this RFD thread to the contrary.

[PCDawg]

I went to FS and saw Fansboys blu-ray individually tagged for $12.99.

So i brought it to the cash and it rang $22.99 on their machine. However, they told me they could not apply the COP because it was individually tagged?? Is that true??

[ECHO-RUMOUR]

yup, same thing happened to me at walmart and i got the same story:cry:

[beripari]

Can we please not agree to disagree.
SCOP is supposed to have well defined rules where it applies and how and where it does not apply. There should be no ambiguity.
People come to this thread to get the correct information so they know how to handle a SCOP situation or find out if it applies or not.
Nothing about SCOP should be open to interpretation.

My understanding is that SCOP was created to give consumers some confidence level that the price charged at the register is no higher than the price shown on the shelf or the price that is otherwise advertised, specifically for items that do not have a price sticker that the customer can use as a reference at the cash - at the same time, it penalizes the merchant if that is not the case and provides some small reward to the astute customer who notices any price differential.

So considering that basic premise - SCOP does not apply if there is a valid price sticker on the item being purchased. I have never read anything in this RFD thread to the contrary.


SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

"Individually price-ticketed items" are those that do have NO UPC code - ie, food packed in clear containers OR clearance items that have a reduced sticker price. Any item that has a UPC code that scans incorrectly applies. In the case of FS, many of their DVD's have stickers on them - if they are a "sale" item, then the UPC price should have been corrected in their computer; if however, they are a "clearance" sticker, then the sticker price applies. Bottom line is, any product with a UPC code that scans incorrectly as a result of the vendor not correcting their pricing in their computer system applies. Same for fruits/veggies -- if the "computer" price is higher than the posted signs, its a computer error and SCOP applies as long as the cashier has input the correct look-up code. The premise of the code is that vendors keep their computer pricing accurate so customers are not gouged @ the register.

Anyone want to dispute the above, call the SCOP line for clarification regarding the "sticker" issue. There is no ambiguity here; it is cut & dry.

[krs]

beripari -

I'm glad you took the time to post.
Interestingly enough, that is not the answer I received from the Retail council when I asked about "individually-priced items" several years back.

The relpy at that time was that SCOP basically doesn't apply to any items with a price sticker on it since the customer can compare the price of the items with what rings up at the cash.
If it rings up at a lower price than the sticker - that's what you pay, if it rings up at a higher price than the sticker price, you pay the sticker price but you are not entitled to the $10.- SCOP discount.

So as I see it, the question relates to an item which does have a price sticker and where the UPC is part of the price sticker and the register rings up a higher price scanning that UPC code than the price the sticker indicates.
Your understanding is that SCOP applies because the merchant didn't keep his computer system up to date; my understanding is that SCOP does not apply because the customer will be charged he/she expected to pay - ie the price shown on the sticker.

I do think the code is ambiguous in that respect - it really depends how you define "individually price-ticketed items". I never assumed "individual price-ticketed items" meant items without a UPC code.

[krs]

I just spoke to Cathy at the Retail Council headoffice in Toronto.

She tells me that SCOP does not apply if there is a price sticker on the item regardless what actually scans.
You are entitled to the sticker price or the lowest advertised price, but you are not entitled to any additional SCOP discount.
"Price-ticketed items" are all those items where the price of the merchandize is shown on the item itself regardless if there is a UPC code or not.

So both the FS and Walmart situations posted above are correct - no SCOP, just the sticker price.

[beripari]

I just spoke to Cathy at the Retail Council headoffice in Toronto.

She tells me that SCOP does not apply if there is a price sticker on the item regardless what actually scans.
You are entitled to the sticker price or the lowest advertised price, but you are not entitled to any additional SCOP discount.
"Price-ticketed items" are all those items where the price of the merchandize is shown on the item itself regardless if there is a UPC code or not.

So both the FS and Walmart situations posted above are correct - no SCOP, just the sticker price.

KRS, thanks for taking the time to call them. But, in all honesty, I suspect this is a situation where, if 5 people called with the exact same question, each would get a very different response. From Cathy's explanation, what is the difference between that and a clothing "tag" where the price is fully visible but the UPC code scans incorrectly? None. In either case, the computer price is wrong - unless of course the "sticker" is because the item is on clearance (ie, sale/clearance "sticker") or has no UPC. In my experience with store managers in the many times this situation has occurred to me, that is how they've implemented it - based on the "computer" price. Definitely appears to be much ambiguity around the "sticker" issue; not only for consumers & store managers but now obviously at the Retail Council!

[zoro69]

Yes as soon as there is a price tag, the code doesn't apply. I'd personally disagree its keeping with the spirit of the code when its a case of the price isn't even what its supposed to be sold at (eg bunch pf price tagged items in a bin, with a sign or ad indicating a different price altogether), but the SCOP does clearly indicate non price tagged items, and all the councils will answer that a price tagged item, any price tag right on the item, doesn't count for "scop".

If anyone wants that in writing just go to one of the 4 council pages and pick an email to ask. None of them solicit scop issues by email but they all quickly get their rep in charge of it to answer.

"I suspect this is a situation where, if 5 people called with the exact same question, each would get a very different response."

No there isn't. In fact you can find a piece on the retail council website where you will see clothing specifically called out as not counting being it tends to be individually ticketed everywhere.

The only reason the code exists was what was happening in QC, where the government was going to force them go back to put a tag on every item. the big box stores whined they couldn't operate like that so QC came up with giving them the choice of price ticketing everything or doing the $10 off thing.

[zoro69]

The Code does not apply to: 􀂾 Prescription drugs dispensed by a pharmacist. 􀂾 Behind the counter cosmetics 􀂾 Individually price-ticketed items (items where the price of the item is on the product, such as store packed meat, deli sliced meats and cheeses, clothing or greeting cards). 􀂾 Products where the barcode/UPC or PLU has been tampered with.

http://www.cacds.com/onrecord/documents/EnglishCashierDocumentSeptember2007Final.pdf

[beripari]

We can all debate this to no end. Here is some information from the Competition Bureau - which is really the ultimate info source for this topic since Retail Counil, Drugstores, Groceries, etc all members.

If someone has time to leave their info for a callback (I won't be available), and pose the specific question (ie, DVD has UPC & "regular" sticker (not clearance) as do many other DVD's, which price applies?) then post THEIR response, it might clarify things (or add further confusion!). Their website info re SCOP is grossly outdated!

http://competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/02008.html

Scanner Price Accuracy Voluntary Code
• if you are not satisfied, you may register a complaint with the Scanner Price Accuracy Committee by calling 1-866-499-4599
• THIS IS THE SCANNING CODE OF PRACTICE HOTLINE
• 1 = General Inquiries; 2 = compalaint about Grocery; 3 = complaint about Pharmacy; 4 = Complaint about General Merchandise
• ALL OPTIONS go to a voice mail box that ask you to leave you name & phone # for a representative to call you back.

[zoro69]

the code has never been changed since it started, so there is nothing out of date.

the competition bureau will only respond to contact the councils, being they have no involvement other then "endorsing" what they voluntarily did.

the councils will all respond that price ticketed items aren't covered by scop, being ever piece of literature including the in store signs start "if a NON PRICE TICKETED ITEM..."

[krs]

It probably wouldn't hurt if a few people call or write to their local Retail Council offices with that question.

To me it made sense the way Cathy explained it and the way I understood it.
If you buy an item with a price tag on it, you know how much it will cost when you pick it off the shelf and you can compare that ticketed price at the cash register.
If you have a cart full of items which only have a UPC code, you have no physical way of making sure the price rings in correctly except for your memory. So if the price scanned incorrectly, you typically wouldn't know.
That became a real issue in the early days of scanned UPC pricing because the customer was usually overcharged.
So the choice was to go back to individual pricing of each item with a price sticker or invent some incentive that would get the merchant to be more responsible in keeping their UPC computer pricing in line with the shelf tags.

I had a bit of a conversation with Cathy where she also confirmed that the voluntary code is identical to the Quebec legislation - so if someone is interested, they can dig out the Quebec legislation to see if that is more specific about individual ticked items.

BTW - what a merchant actually does really has no relevance here.
I remember in the early days of this code, I bought 30 bottles or so of 750ml or 1 litre bottles of soft drinks for a party - the whole buggy full.
The cashier started scanning these and she had gone through about half of them before I had all the bottles on the conveyer belt and had a chance to look at the register.
All the bottles had come up at a higher price than they should have and at that time I pointed that out to the cashier.
She didn't know how to correct the prices of the bottles she had already scanned so she called over the manager. I never forget the manager's face when she saw what happened - her face actually turned ash-grey.
She promptly deleted all the charges for the bottles that had already been scanned incorrectly and gave me all of them for free.
I only found out later that you're only entitled to get SCOP on the first item if you buy identical items and they scan wrong - but the manager didn't know that.

[zoro69]

found the 2009 "survey", that isn't on the retail council site yet

http://docs.google.com/gview?a=v&q=cache%3AJvWQQC1RtjsJ%3Aworkbench.cacds.asitechin c.com%2Flib%2Fdb2file.asp%3Ffile%3D207+Scanner+Pri ce+Accuracy+Voluntary+Code+Association+Annual+Repo rt+to+the+Competition+Bureau+November+2009&hl=en&gl=ca&sig=AFQjCNGQHz2fvuHPRj_kItOWzy-M22nAmg&pli=1

While complaints to the toll free number were up 50%(but still only 1000), I was blown away by how well the stores and staff are doing...until I noticed they didn't hire neilson to conduct an independent survey this time, the councils did an "audit' themselves. Amazingly compliance with signage goes from ~60% to 84% and 87% of staff are completely knowledgeable when they do the survey themselves...

What a joke

[ConsumeristHero]

What a joke

I cant say it any better than this.

[angryrabbit]

can someone answer me this?

i live in canada and this girl i know told me that you can get items for FREE if they give you the wrong price at the cashier. is she wrong because i am seeing this FREE only applies to items $10 or less?

She claims to have gotten TV, VCR, fans for free.

[ConsumeristHero]

can someone answer me this?

i live in canada and this girl i know told me that you can get items for FREE if they give you the wrong price at the cashier. is she wrong because i am seeing this FREE only applies to items $10 or less?

She claims to have gotten TV, VCR, fans for free.

She is either really lucky (unlikely) or lying.

[krs]

can someone answer me this?

i live in canada and this girl i know told me that you can get items for FREE if they give you the wrong price at the cashier. is she wrong because i am seeing this FREE only applies to items $10 or less?

She claims to have gotten TV, VCR, fans for free.

Maybe she is super sexy with a low cut minidress and the sales guy got totally confused. :D

[Hairball]

Just had a chance to use the SCOP today.

I was getting this 2L Neilson Trutaste milk at Loblaws, the sign at the fridge said $3.79 (which is lower than usual), but it scanned in at $4.69.

Had to wait awhile, but then they claimed the sign was wrong... well then I pointed to the SCOP sticker at the cash register and got it for free.

[deadice]

Got SCOP @ Future shop the other day on a Jabra bluetooth headset.

Website said $44.99, label in store said $29.99. scanned at $44.99.

talked to cash manager, got $10 off (actually $11.30 with tax). so got the headset for $19.99~ish.

[animedown]

Question about the SCOP.

So I was at Bestbuy boxing day shopping. There was a demo Microsoft 3000 series keyboard with a price tag underneath it saying $49.99 and under neath the shelf there were the keyboard stocks with the price tag $49.99. So I grabbed one and brought it to the counter and it scans $79.99. Afterwards, the sales associate went over and checked the price label where the description shows series 6000 and implied that I was an idiot. The display price is directly underneath that keyboard and stock, and there were no price tags with the 3000 series around. Does the SCOP apply?

Then another similar situation happened at RCSS where I went over to purchase a pack of AAA energizer batteries. There were 80+ packs of Energizer AAA batteries on the shelf and 4 price tags indicating $2.32. So I went to the cashier and it rang $5 for one. At that moment I told the cashier that the displayed price is $2.32. So I went back and it turns out all four price tags on that shelf of 80+ AAA energizer batteries were for AA Energizer batteries. The AA Energizer batteries were not even on that shelf. Eventually the Sales person honoured the price of $2.32. Does the SCOP apply? Should I get the battery for free since it is under $10?


Should SCOP be honoured in both situations?

[Howlader]

Question about the SCOP.


I would say that technically - no. The item that you wanted to purchase was not improperly priced.

If it was just one item - then I'm not sure a customer service gesture of giving it to you at the tagged price is required - but given that it was a whole pile of items, then maybe they should have. That said, I don't think they're under any obligation to do so.

[Mighty Mouse]

Does anyone know if BBV practise this policy?

[masterballer]

Does anyone know if BBV practise this policy?

No they dont.

[Libby1]

Retailers need to educate their employees better in regards to this. I have had nothing but problems at several different retailers that participate in this program. To the point that they treat you like you are taking the money out of their own pockets. I have also found that you can also be as polite to the point where you are apologizing to them for their mistake!!!! Also the employee will always try to find a loop hole (ie. the sticker has a date as to when the sale ends, or the tag doesn't match up with the product that is displayed there). It is frustrating especially if you have gone all the way home and then have to waste your gas money to go back to the store. I have had where I have waited until I was in the store again (next day) and the price tag has already been taken down so I was out of luck. It shouldn't have to be so difficult or demeaning to be treated like a customer and not a thief

[krs]

Retailers need to educate their employees better in regards to this. I have had nothing but problems at several different retailers that participate in this program. To the point that they treat you like you are taking the money out of their own pockets.
So true............
Although I hear in some stores the manager is held responsible for these 'losses' so that may well filter down to the employees.



I have also found that you can also be as polite to the point where you are apologizing to them for their mistake!!!! Also the employee will always try to find a loop hole (ie. the sticker has a date as to when the sale ends, or the tag doesn't match up with the product that is displayed there).


Re the two examples you mentioned.
Doesn't matter if there is a date on the shelf price tag showing when the sale ended, SCOP still applies at least that was the last ruling I'm aware of.

However, if the product UPC on the shelf price tag is different than on the product, ie typically a stocking problem, SCOP does not apply - the UPC on the price tag has to match the UPC on the product.

[sonic]

Hmmm...question here.
I bought a toy at Zellers...sign said 50% off lowest ticketed item...the toy was $10-
When i got to the cashier it rang in at $10- I had to tell her it was 50% off. :evil:

would i have been entitled to get it for free?


:confused:

[b0ne]

Hmmm...question here.
I bought a toy at Zellers...sign said 50% off lowest ticketed item...the toy was $10-
When i got to the cashier it rang in at $10- I had to tell her it was 50% off. :evil:

would i have been entitled to get it for free?


:confused:

Only in Quebec, Zellers doesn't participate in SCOP.

[NothingButBargains]

Hmm. Let me explain something.

As a Sales Associate, I don't feel it is entirely appropriate to completely consider such events to be the fault of the Sales Associate or even technically that store and it's Manager. Price changes are an issue that should be a clear explanation between head office and store management, but it often isn't. There have been times when listed prices at my store have remained utouched for months simply because we were not sent the correct new price change (like corkboard for example, form 29.99 to 12.87) and only found out when a customer showed interest in the product. The sign was then removed.

I also believe it is highly insulting and rude of a customer not to appreciate a LOWER price coming up when scanned, and then having the audacity to demand a tremendous and ridiculous discount. The policy towards it ringing up higher does make sense, but absolutely no fault should be directed at the company when the customer is actually winning because of the error.

That said, I don't feel we participate in this policy, I've never heard a notice of it except for Wal-Mart. We have followed a similar unofficial policy, but can't and refuse to compensate during mad sessions (like Christmas) or if the price tag was for another product (and clearly indicated) and was misplaced by another customer/worker.

I don't feel the issue is of scamming people. I feel it is ultimately the consumer's choice to purchase the product, wrong price or not. This is no scam, it's an unfortunate mistake and now it's a choice. Take it or leave it, basically. Any attempt by the company to assist the customer when they are actually not losing anything is honourable and respectable.

It's a good faith policy. Not having it doesn't mean BAD customer service, or any sort of ridiculous personal hunt against you the customer. It simply means the price tag is incorrect, the issue will be fixed, and you can still choose whether or not you want a product.

Unless you purchased it already. But the cost of your total purchase should be explained to you and at that point if you have any concerns, you should start asking questions. There is no law against asking the cashier to confirm a price.

[beripari]

Hmm. Let me explain something.

As a Sales Associate, I don't feel it is entirely appropriate to completely consider such events to be the fault of the Sales Associate or even technically that store and it's Manager. Price changes are an issue that should be a clear explanation between head office and store management, but it often isn't. There have been times when listed prices at my store have remained utouched for months simply because we were not sent the correct new price change (like corkboard for example, form 29.99 to 12.87) and only found out when a customer showed interest in the product. The sign was then removed.

I also believe it is highly insulting and rude of a customer not to appreciate a LOWER price coming up when scanned, and then having the audacity to demand a tremendous and ridiculous discount. The policy towards it ringing up higher does make sense, but absolutely no fault should be directed at the company when the customer is actually winning because of the error.

That said, I don't feel we participate in this policy, I've never heard a notice of it except for Wal-Mart. We have followed a similar unofficial policy, but can't and refuse to compensate during mad sessions (like Christmas) or if the price tag was for another product (and clearly indicated) and was misplaced by another customer/worker.

I don't feel the issue is of scamming people. I feel it is ultimately the consumer's choice to purchase the product, wrong price or not. This is no scam, it's an unfortunate mistake and now it's a choice. Take it or leave it, basically. Any attempt by the company to assist the customer when they are actually not losing anything is honourable and respectable.

It's a good faith policy. Not having it doesn't mean BAD customer service, or any sort of ridiculous personal hunt against you the customer. It simply means the price tag is incorrect, the issue will be fixed, and you can still choose whether or not you want a product.

Unless you purchased it already. But the cost of your total purchase should be explained to you and at that point if you have any concerns, you should start asking questions. There is no law against asking the cashier to confirm a price.

I agree with only a FEW of your points: that often the problem is with the H.O. pricing loaded in the computer & perhaps lack of communication to their staff. However, here's the flip side. A mother shopping with kids or a baby takes a full buggy of food or whatever to the cash. She is attending to the kids so can't watch EVERY single item scan. Over 1/2 the items scan HIGHER than the correct price. There is no "choice" here whether to buy the product or not, the consumer has been overpriced not for one but for MANY items & the $$ is coming out of her pocket! Even if she paid then realized the numerious overcharges when she got home, it still necessitates an additional visit back to the store, again with kids in tow. This is not a far-fetched scenario. It occurs daily. I know because I was on the receiving end of this when my kids were little and it was a REGULAR occurrence at one specific chain, NOT the exception - who does NOT participate in SCOP; they'd be bankrupt if they did!

The policy is in place to prevent consumers for being overcharged. If they're buying ONE item, they may notice but if they're buying a buggy full of groceries or NUMEROUS items, it totally slows down checkout if every other price is wrong. I tell cashiers to WAIT before scanning my purchases so I can watch the computer prices go through - inevitably, there is ALWAYS an incorrect price. Some of them don't like this but most are accomodaintg. They know because they TOO are consumers! Compensation for overpricing should ALWAYS occcur, mad sessions or not. If you are in the business & have never heard of this policy then there is a huge lack in your company's training; at mimimum, you should attempt to educate yourself as a "consumer" so it doesn't happen to you! It's not a question of "losing" anythng, its a question of being ripped unsuspectable ripped off at the cash. Many immigrants who don't speak English or are unaware of the policy would just pay whatever price scans even if its incorrect. Now, THAT's a gross injustice. When we're in a hurry of have kids in tow, we don't have time to wait for price checks or explanations, we want to be in & out with our purchases. Inevitably, everytime an error occurs on one single item, it has taken at LEAST 20 mins!Try to see the "flip" side! You say you've never seen a notice of it. Do you grocery shop? Check every cashier's area next time - they ALL have stickers in direct view.

PS: A large dept. store is also known for "regular" errors - I have stopped shopping there but when necessary, I need to allow "triple" to time to deal with these inevitable occurances, use the price check machines & spend time trying to locate an associate before going to the cash. Absolutely mandatory to shop with pen/pencil & flyer at that store!

[NothingButBargains]

I agree with only a FEW of your points: that often the problem is with the H.O. pricing loaded in the computer & perhaps lack of communication to their staff. However, here's the flip side. A mother shopping with kids or a baby takes a full buggy of food or whatever to the cash. She is attending to the kids so can't watch EVERY single item scan. Over 1/2 the items scan HIGHER than the correct price. There is no "choice" here whether to buy the product or not, the consumer has been overpriced not for one but for MANY items & the $$ is coming out of her pocket! Even if she paid then realized the numerious overcharges when she got home, it still necessitates an additional visit back to the store, again with kids in tow. This is not a far-fetched scenario. It occurs daily. I know because I was on the receiving end of this when my kids were little and it was a REGULAR occurrence at one specific chain, NOT the exception - who does NOT participate in SCOP; they'd be bankrupt if they did!

The policy is in place to prevent consumers for being overcharged. If they're buying ONE item, they may notice but if they're buying a buggy full of groceries or NUMEROUS items, it totally slows down checkout if every other price is wrong. I tell cashiers to WAIT before scanning my purchases so I can watch the computer prices go through - inevitably, there is ALWAYS an incorrect price. Some of them don't like this but most are accomodaintg. They know because they TOO are consumers! Compensation for overpricing should ALWAYS occcur, mad sessions or not. If you are in the business & have never heard of this policy then there is a huge lack in your company's training; at mimimum, you should attempt to educate yourself as a "consumer" so it doesn't happen to you! It's not a question of "losing" anythng, its a question of being ripped unsuspectable ripped off at the cash. Many immigrants who don't speak English or are unaware of the policy would just pay whatever price scans even if its incorrect. Now, THAT's a gross injustice. When we're in a hurry of have kids in tow, we don't have time to wait for price checks or explanations, we want to be in & out with our purchases. Inevitably, everytime an error occurs on one single item, it has taken at LEAST 20 mins!Try to see the "flip" side! You say you've never seen a notice of it. Do you grocery shop? Check every cashier's area next time - they ALL have stickers in direct view.

PS: A large dept. store is also known for "regular" errors - I have stopped shopping there but when necessary, I need to allow "triple" to time to deal with these inevitable occurances, use the price check machines & spend time trying to locate an associate before going to the cash. Absolutely mandatory to shop with pen/pencil & flyer at that store!

If over half the prices in my store were incorrect, serious repercussions would be earned and someone would notice quickly. If such a high level of error is found, head office will snap the belt. If a customer was so clearly and cleanly ripped off and utterly robbed, then that would be what I consider definite grounds for serious complaints and the immediate termination of responsible employees. That said, I've never ever ever seen such an extreme case of this happen in all my years of retail. Incorrect prices also happen rarely without the consumer noticing the error before the purchase. I can recall one case. We happily refunded the money ($2.11) even though it's not in our policy. It was Boxing Day, and he blocked our busiest till.

If there are stores that have such a horrendous incorrect price ratio, then they are doing things heavily wrong. I almost never come across price errors, and we do vigorous price sweeping and tagging at the slow point of every single day. The simply choice I suppose is not to deal with such stores. Some places don't enforce such things enough, and that IS the fault of the store.

I have wondered about on the tills at the stickers at my local Safeway ("Smile as Customer" "Give customer receipt" "Do not touch change dispenser"), and found them funny, compared to our unorganized mess at my till at my store. But apparently we are doing better then they are, we don't have such ridiculous errors. We can't have such issues. It's unacceptable. Our worker policies aren't even that strict and we still make sure that anything bad happens is fixable and prevented as best as possible.

Which is possibly one reason we don't have this policy. I see the flip side. But I personally feel it should be something demanded by head office, because this policy doesn't enforce Sales Associates to do their job, it's almost a Sin Tax to the company. Having this policy makes them feel they can probably pay employees less, slack off with the price changes and information, and ultimately continue their god awful practices.

It doesn't fix the problem.

Ultimately though, I must admit it's the best thing short of a law demanding correct prices 100%. Which I'd be in favour of.

What is "that large department store" store, if I may ask?

[krs]

N-B-B,

I assume you work at XSCargo.
That store is not a very good example where these problems happen simply because the average customer doesn't buy a buggy full of items like in a grocery store.
I only buy anywhere from 1 - 5 items at a time at XSCargo and I think some of them actually have a price tag so SCOP doesn't apply anyway.

You are also misinformed about SCOP in your first post - it only applies if the price rung in at the cash register is HIGHER than the advertised price - if it's lower, the customer is just entitled to the lower price.
Which by the way is the law at least in Ontario.
Your comment

Incorrect prices also happen rarely without the consumer noticing the error before the purchase. I can recall one case. We happily refunded the money ($2.11) even though it's not in our policy.
is inappropriate - this has nothing to do with store policy.
A store must sell a product at the advertised price by law - that is not an option. That law has been there all along - if the price at the register is higher than the advertised price, the store must sell at that price - SCOP essentially adds a penalty which really has three purposes - to increase the consumer's confidence level that the price charged is correct (since there is no price tag on the product to do an instant comparison at the till) - to give the merchant an incentive to make sure the pricing at the till matches the shelf or advertised pricing (incentive in that they don't have to pay the $10.- penalty) and finally to indirectly compensate the consumer for all the overpayments in the past.
Unfortunately SCOP is only mandatory in Quebec - it should be mandatory across Canada not an option.

[NothingButBargains]

N-B-B,

I assume you work at XSCargo.
That store is not a very good example where these problems happen simply because the average customer doesn't buy a buggy full of items like in a grocery store.
I only buy anywhere from 1 - 5 items at a time at XSCargo and I think some of them actually have a price tag so SCOP doesn't apply anyway.

You are also misinformed about SCOP in your first post - it only applies if the price rung in at the cash register is HIGHER than the advertised price - if it's lower, the customer is just entitled to the lower price.
Which by the way is the law at least in Ontario.
Your comment

is inappropriate - this has nothing to do with store policy.
A store must sell a product at the advertised price by law - that is not an option. That law has been there all along - if the price at the register is higher than the advertised price, the store must sell at that price - SCOP essentially adds a penalty which really has three purposes - to increase the consumer's confidence level that the price charged is correct (since there is no price tag on the product to do an instant comparison at the till) - to give the merchant an incentive to make sure the pricing at the till matches the shelf or advertised pricing (incentive in that they don't have to pay the $10.- penalty) and finally to indirectly compensate the consumer for all the overpayments in the past.
Unfortunately SCOP is only mandatory in Quebec - it should be mandatory across Canada not an option.

I then apologize for my first post. It was a reaction to the comments of the OP in this thread. Their examples were both lower prices, which s/he then got $10 off of, which is rediculous in my opinion. I'm in Alberta, and Ontario has very different laws then us. Many of which I envy.

Also, you misunderstood my comment. It wasn't the correction that was against the policy, it was the cash back. We are supposed to go through a different path, but cash was simply the quickest at that point and the customer was fine with that. Nothing else was meant by the comment. I'd like to thank you for the especially hostile reaction though.

If you observe cigarette taxation, you'll see my main issue with the SCOP and why I beleive it's only used by stores who have incorrect pricing frequently. Basically, just like smoking... Paying the money is the "excuse" for not quitting smoking (or doing your job). I'm suggesting that this basic taxation, whilst fantastic for some consumers, will ultimately do nothing to change a store. With the policy so rarely enforced or even known about, a company isn't losing a vast amount of money. If a store has about 8% of their stock specifically positioned for theft, then I'm sure losing $10 every so often isn't fazing a soul in the offices. That's my theory.

There is no incentive at all for the cashier or even the company to actually do their job with this, which is the main issue in my opinion. It simply throws money around without actually fixing any issues.

Which is why you keep finding incorrect tags at whatever terrible grocery store you attend.

Also, as indirect repayment for issues in the past... If the previously mentioned half ratio of incorrect prices is at all correct and a proper average for Canadian grocery stores, then $10 isn't compensation.

[krs]

Also, you misunderstood my comment. It wasn't the correction that was against the policy, it was the cash back. We are supposed to go through a different path, but cash was simply the quickest at that point and the customer was fine with that. Nothing else was meant by the comment. I'd like to thank you for the especially hostile reaction though.

I don't understand why you find my comment "hostile" - wasn't intended that way.
And as to SCOP not changing the retailer landscape when it comes to pricing.....in my experience you're wrong - pricing accuracy has improved.
Profit margins of Supermarkets are not nearly as large as those at XS Cargo for instance and the average price of an item is a lot less.
Sure - if one buys a DVD player or TV or anything else for hundreds of dollars, a $10.- penalty is a joke, but not if it's a $5.- or $10.- item and it's now free.

[NothingButBargains]

I don't understand why you find my comment "hostile" - wasn't intended that way.
And as to SCOP not changing the retailer landscape when it comes to pricing.....in my experience you're wrong - pricing accuracy has improved.
Profit margins of Supermarkets are not nearly as large as those at XS Cargo for instance and the average price of an item is a lot less.
Sure - if one buys a DVD player or TV or anything else for hundreds of dollars, a $10.- penalty is a joke, but not if it's a $5.- or $10.- item and it's now free.

Supermarkets make insane profits however. $10 isn't much. Far more would likely be lost in shrinkage and theft. We consider a $3000 loss "on the positive side", and we are actually one of XS Cargo's smaller stores. $10 in a supermarket would be made back in profits of overpriced merchandise within literal minutes.

Unless it was happening in significant numbers, like at least half of the consumers of a store, I don't see it phasing many people. Any workers who know of the policy would simply follow through with it, it doesn't effect them. They still get paid, meaning no motivation. It's just another action to learn. Wrong price? Free item. Oh well I guess. *shrug* Manager called? Okay I guess. Unless it's an unusually strict manager, nothing will happen to that Sales Associate. Unless a message is directly ordered to employees from head office to stock/sweep/tag daily (or every promotion), not much will happen. Any improvement is likely coincidental, I believe the SCOP could easily be better, if it was directly more towards the workers to demand their jobs be done outside of a minimal penalty to the company.

I would almost consider the SCOP too weak.

How long has the policy been in place?

Why are there still wrong prices?

[No Frills]

There will always be wrong prices in a grocery store. Some stores carry over 10,000 different items. Whenever there is a price thats changed in the system, a label is created so every day there will be a batch of labels to put out.

The problem is it's unlikely there will be a single person that knows every product. Of course every department will have a manager that will know the products but sometimes items cross departments. There will be labels left over of items the store doesnt carry, therefore if the product isnt found one may think that it isnt carried and doesnt show anyone else if they are uncertain.

Also some items are displayed in more than one spot, especially if its a sale. So when the item goes off sale and the new price is up, the person putting up the new tags may not have known about the additional display.

There are also times where a new person will stock a shelf and put the wrong item in the empty spot and the sign reads a similar product but the UPCs are different, I think that also warrants the code.

[EmperorOfCanada]

There are also times where a new person will stock a shelf and put the wrong item in the empty spot and the sign reads a similar product but the UPCs are different, I think that also warrants the code.

If the item description isnt exact, or UPC's dont match, SCOP does not apply. However for those shelves that just have 1 price sign over the whole display (and no description etc at all) then yes it will apply, as long as it is a whole display of items under the incorrect price and not just one or two items (because they might not have been stocked there, they might have been placed there by a customer).

Feel free anyone, to correct me if I am wrong.

[krs]

Supermarkets make insane profits however. $10 isn't much. Far more would likely be lost in shrinkage and theft. We consider a $3000 loss "on the positive side", and we are actually one of XS Cargo's smaller stores. $10 in a supermarket would be made back in profits of overpriced merchandise within literal minutes.

Unless it was happening in significant numbers, like at least half of the consumers of a store, I don't see it phasing many people. Any workers who know of the policy would simply follow through with it, it doesn't effect them. They still get paid, meaning no motivation. It's just another action to learn. Wrong price? Free item. Oh well I guess. *shrug* Manager called? Okay I guess. Unless it's an unusually strict manager, nothing will happen to that Sales Associate. Unless a message is directly ordered to employees from head office to stock/sweep/tag daily (or every promotion), not much will happen. Any improvement is likely coincidental, I believe the SCOP could easily be better, if it was directly more towards the workers to demand their jobs be done outside of a minimal penalty to the company.

I would almost consider the SCOP too weak.

How long has the policy been in place?

Why are there still wrong prices?

Your argument seems to be that SCOP is ineffective.
But that is your opinion which is not backed up by any facts.
SCOP has been in place for years now, but you have never heard of it, it seems.
I can tell you from experience that the match between register and shelf pricing is now definitely much better than it was only a few years ago.
In at least some stores there alsi seem to be repercussions - I have had managers come up with all sorts of drummed up reasons why SCOP should not apply - I also remember one case where I bought a buggy full of large pop bottles for a party where I only noticed right at the end that each bottle was being overcharged and I ended up with all of them free. When the manager came over after the clerk called her, she was visibly in shock.

I agree that SCOP is not much of a deterrent for higher priced items - maybe they need to add that for anything priced higher than $20.- the SCOP discount is 50% of the corrected price.

I don't know what the experience is of other RFDers - I hardly find register prices that are higher than the shelf price any more. It's usually a sign on some special bin that didn't get taken down when the sale ended.

[NothingButBargains]

Your argument seems to be that SCOP is ineffective.
But that is your opinion which is not backed up by any facts.
SCOP has been in place for years now, but you have never heard of it, it seems.
I can tell you from experience that the match between register and shelf pricing is now definitely much better than it was only a few years ago.
In at least some stores there alsi seem to be repercussions - I have had managers come up with all sorts of drummed up reasons why SCOP should not apply - I also remember one case where I bought a buggy full of large pop bottles for a party where I only noticed right at the end that each bottle was being overcharged and I ended up with all of them free. When the manager came over after the clerk called her, she was visibly in shock.

I agree that SCOP is not much of a deterrent for higher priced items - maybe they need to add that for anything priced higher than $20.- the SCOP discount is 50% of the corrected price.

I don't know what the experience is of other RFDers - I hardly find register prices that are higher than the shelf price any more. It's usually a sign on some special bin that didn't get taken down when the sale ended.

Your suggested amendment to the SCOP is a good idea, and that would leave a massive dent quickly.

As far as it changing over the years, maybe. I at least hope so. I've noticed I suppose that my family doesn't exactly care, so we're probably overpriced with crappy groceries. We don't pay attention to the cost though - we don't care, which probably adds up to quite a bit.

I just simply don't see the incentive. It is just a theory however. I just don't see it phasing the average apathetic worker for long. But your suggestion (Half on anything over $20) would definitely make a company stumble. That would ABSOLUTELY get angry e-mails sent to cashiers from head office, and I'm sure everyone would know about something so positive for a consumer.

[Kenny Blankenship]

Your suggested amendment to the SCOP is a good idea, and that would leave a massive dent quickly.

As far as it changing over the years, maybe. I at least hope so. I've noticed I suppose that my family doesn't exactly care, so we're probably overpriced with crappy groceries. We don't pay attention to the cost though - we don't care, which probably adds up to quite a bit.

I just simply don't see the incentive. It is just a theory however. I just don't see it phasing the average apathetic worker for long. But your suggestion (Half on anything over $20) would definitely make a company stumble. That would ABSOLUTELY get angry e-mails sent to cashiers from head office, and I'm sure everyone would know about something so positive for a consumer.

Why would the cashiers be sent angry e-mails?

[NothingButBargains]

Why would the cashiers be sent angry e-mails?

I don't mean literally. I mean they'd be demanded to do their job to reduce the amount of pricing errors further.

[beripari]

they'd be demanded to do their job to reduce the amount of pricing errors further.
Isn't that the point? An "occasional/rare" pricing error is understandable (human error, ommission, oversight). If THEY (whomever that might be) were doing their job. "further reducing pricing errors" wouldn't be required!

[NothingButBargains]

Isn't that the point? An "occasional/rare" pricing error is understandable (human error, ommission, oversight). If THEY (whomever that might be) were doing their job. "further reducing pricing errors" wouldn't be required!

Yes, but I don't feel SPOC goes far enough in making companies take action. If I was in head office, I would not be intimidated by the SPOC in it's current form. Also, your use of periods has me completely confused on the specific point you are trying to make...

[beripari]

Yes, but I don't feel SPOC goes far enough in making companies take action. If I was in head office, I would not be intimidated by the SPOC in it's current form. Also, your use of periods has me completely confused on the specific point you are trying to make...

Oh please! Semantics! My error; should have been a "," after "job", not a period. SCOP is a start; it's made the "voluntary" participants take notice; the others chose not to care. May not be the "be-all/end-all" but its something. What solution would YOU propose?

Are you sure you aren't making a mountain out of a mole-hill? Your initial position seems to have changed from SCOP is pointless to it doesn't go far enough. You need some clarity in defining your exact position. As a consumer, it works for me albeit with alot of effort at times in getting the first-line participants to hold up their end of the bargain without necessitating a call by the consumer to Head Office. It's also a small measure for head office re which stores have consistent problems in this area & need improvement or additional training in customer service & shelf pricing, etc.

[krs]

Your suggested amendment to the SCOP is a good idea, and that would leave a massive dent quickly.

Sure would - but in practice this would only get more retail stores to opt out of the program.
Remember, SCOP is optional except in Quebec where there is legislation that essentially matches the SCOP program.

What bugs me more is the price matching that many retailers advertise and then renege on.

[beripari]

What bugs me more is the price matching that many retailers advertise and then renege on.
Personally, I've never experienced that problem but, if it DOES exist, isn't that a punishable offense like "false adverstising"?

[AnnaBanana]

Got some free boneless skinless chicken breasts at zehrs - they are on sale for half price this week, but the 'tub' of chicken was all marked at the non-sale price. we told the butcher, who then freaked out and grabbed as many as he could to take to the back and scan again. he came back within a minute with a huge container to load them all up to bring to the back. in the meantime, we took a bunch (so did others) as we were (A) going to buy some anyway and (B) knew we'd get one for free. the cashier kept saying that we had to go back to the butcher to get a new label (wasn't gonna happen as we had the kids with us), but eventually she called her manager who just gave it to us.
the chicken tasted good too...

[EmperorOfCanada]

Got some free boneless skinless chicken breasts at zehrs - they are on sale for half price this week, but the 'tub' of chicken was all marked at the non-sale price.

So... sounds like SCOP didnt apply at all.

[krs]

So... sounds like SCOP didnt apply at all.

:cheesygri:cheesygri:cheesygri Serves Zehrs right for not training their staff

[sahilz]

WoW! Second time this has happend at NoFrills South Common.

Had a staff member pull a wrong price tag off the shelf, and then proceeded to tell me it was never there. Ofcourse I didn't see it in person, but I am pretty sure he removed it or had someone else remove it.

Complained to supervisor about it, and his comments were "I will report to the owner to see what the heck is going on here". Doubt much will come out of it.

Next time I am walking five steps behind the person checking the price and making a video of them removing the price tag. :evil:

[ECHO-RUMOUR]

WoW! Second time this has happend at NoFrills South Common.

Had a staff member pull a wrong price tag off the shelf, and then proceeded to tell me it was never there. Ofcourse I didn't see it in person, but I am pretty sure he removed it or had someone else remove it.

Complained to supervisor about it, and his comments were "I will report to the owner to see what the heck is going on here". Doubt much will come out of it.

Next time I am walking five steps behind the person checking the price and making a video of them removing the price tag. :evil:



As well you should!

[No Frills]

WoW! Second time this has happend at NoFrills South Common.

Had a staff member pull a wrong price tag off the shelf, and then proceeded to tell me it was never there. Ofcourse I didn't see it in person, but I am pretty sure he removed it or had someone else remove it.

Complained to supervisor about it, and his comments were "I will report to the owner to see what the heck is going on here". Doubt much will come out of it.

Next time I am walking five steps behind the person checking the price and making a video of them removing the price tag. :evil:

If there was no tag there at all, then they probably did remove it. If the right price tag is intact then its harder to make a case.

If this happened this morning, there was probably a whole bunch of label changes this morning after the dollar ad which is a good time to catch them with their pants down.

[sahilz]

This was last night. There were 2 price tags. One correct and one incorrect, both on different shelves.

[redgrandam]

This was last night. There were 2 price tags. One correct and one incorrect, both on different shelves.

I usually pay the higher price at the till, then go back into the store, and double check the shelf price. If I am right that it has the wrong price up, then I physically take the tag myself up to customer service, then there is no discussion.

[vsaint]

Was at foodbasic, they had chips 4 bags/$5. Regular price was $1.79 per bag.
They charged $1.79 each, didn't buy it.
Does this apply for scop?

[EmperorOfCanada]

Was at foodbasic, they had chips 4 bags/$5. Regular price was $1.79 per bag.
They charged $1.79 each, didn't buy it.
Does this apply for scop?

Not unless it says 4 for $5 OR $1.25 each (IMO)

[vsaint]

There was a tag that said 4 for $5.
But there was also an individual tag that said $1.79 each.

[redgrandam]

There was a tag that said 4 for $5.
But there was also an individual tag that said $1.79 each.


If there was another tag, you just said there was, for 1.79 ea, then that would be the price if you bought one. If you bought 4, they would be 1.25 ea. If they still charged you for all 4 at 1.79 then you should be entitled to one free, and 3 at 1.25.

If there was only one price, as in old price was 1.79 ea, but they are now not that price, and on sale for 4/$5, but there is NO other price listed that would apply if you bought only one, then one assumes that the price is 1.25 each. i worked at loblaws for 7 years, so I know how it works with that company. Very rarely did they have two different prices like this, if chips went on sale for 4/$5, they are actually 1.25 each, no matter how many you buy. The only time they seemed to price with two different prices based on quantity was on the odd occasion, but it was clearly listed on the tag. i.e. it would say: 1.25 ea if you buy 4 or more, or 1.79 ea.

[krs]

If there was only one price, as in old price was 1.79 ea, but they are now not that price, and on sale for 4/$5, but there is NO other price listed that would apply if you bought only one, then one assumes that the price is 1.25 each. i worked at loblaws for 7 years, so I know how it works with that company. Very rarely did they have two different prices like this, if chips went on sale for 4/$5, they are actually 1.25 each, no matter how many you buy. The only time they seemed to price with two different prices based on quantity was on the odd occasion, but it was clearly listed on the tag. i.e. it would say: 1.25 ea if you buy 4 or more, or 1.79 ea.

Works the same way at Provigo in Quebec, but maybe that's because Loblaws owns them.
Confused me at first because in many stores in Ontario two prices, 1.79 each or 4/5.00 means exactly that - but one, two or three and pay 1.79 each, you have to buy four to get them for $5.00 or 1.25 each.

But to answer the original question, SCOP certainly does apply if you buy four. However, I would probably argue that the first lot of four should be free since they are priced that way.

Question along those lines - what happens if I but three pounds of apples at 99 cents a kg and it rings up at 1.29 per kg at the cash.
1. Does SCOP apply? Don't really see why not since there is a price listed even though it'e not a shelf tag.
2. What do you actually get for free? One apple, one kg or all three kgs?

[redgrandam]

Works the same way at Provigo in Quebec, but maybe that's because Loblaws owns them.
Confused me at first because in many stores in Ontario two prices, 1.79 each or 4/5.00 means exactly that - but one, two or three and pay 1.79 each, you have to buy four to get them for $5.00 or 1.25 each.

But to answer the original question, SCOP certainly does apply if you buy four. However, I would probably argue that the first lot of four should be free since they are priced that way.

Question along those lines - what happens if I but three pounds of apples at 99 cents a kg and it rings up at 1.29 per kg at the cash.
1. Does SCOP apply? Don't really see why not since there is a price listed even though it'e not a shelf tag.
2. What do you actually get for free? One apple, one kg or all three kgs?

yes, the multi buy thing is a very confusing way of pricing stuff. It's all marketting, and it's really a way of putting it on sale for 1.25, but making you buy more to increase their profits. I doubt any place would give all 4 for free, but you have a valid point there for sure. I believe the actual wording is one 'item' for free, so I guess it would just be one.

And to answer your other questions:
1: yes, it applies to weighed items. There is a price on the shelf that they have to charge no more than that tag. period.
2: When I did it (did it a lot at work, as I was 'customer service' a lot of the time), you would get the first bag or bundle, or whatever was rung in as the first bunch of apples. (or ten dollars off if you bought more than that). The point is to prevent people from scamming the company if they find that on item is scanning higher, they would buy the whole skid and re-sell it if they got them all free or almost free. It just makes sense. In this case it is a no brainer in my opinion, one bag of apples if that is how you packaged it.

That being said, I've had to argue many a time about SCOP stuff at the stores. It's fun sometimes!

[beripari]

yes, the multi buy thing is a very confusing way of pricing stuff. It's all marketting, and it's really a way of putting it on sale for 1.25, but making you buy more to increase their profits. I doubt any place would give all 4 for free, but you have a valid point there for sure. I believe the actual wording is one 'item' for free, so I guess it would just be one.

And to answer your other questions:
1: yes, it applies to weighed items. There is a price on the shelf that they have to charge no more than that tag. period.
2: When I did it (did it a lot at work, as I was 'customer service' a lot of the time), you would get the first bag or bundle, or whatever was rung in as the first bunch of apples. (or ten dollars off if you bought more than that). The point is to prevent people from scamming the company if they find that on item is scanning higher, they would buy the whole skid and re-sell it if they got them all free or almost free. It just makes sense. In this case it is a no brainer in my opinion, one bag of apples if that is how you packaged it.

That being said, I've had to argue many a time about SCOP stuff at the stores. It's fun sometimes!

Re the apples/weighed items. I've had this experience MANY times! "Technically" it doesn't apply since it is not a "scanned" item & human error can exist - ie, the cashier punches in the code for a DIFFERENT type of apples. However, some stores are notorious for posting one price per lb/kg and a higher price rings up even when the cashier keys in the correct code. I once bought 5 differnt produce items and ALL came up higher priced! I argued it because the price in the computer is wrong - got each one for free (up to $10 per item). The produce manager told me this happens all the time because head office inputs the wrong pricing into the computer. Since then, I always note the per lb/kg price of the item before going to the cash, especially when shopping in THAT particluar store (its a Loblaws!).

[krs]

Re the apples/weighed items. I've had this experience MANY times! "Technically" it doesn't apply since it is not a "scanned" item & human error can exist - ie, the cashier punches in the code for a DIFFERENT type of apples. However, some stores are notorious for posting one price per lb/kg and a higher price rings up even when the cashier keys in the correct code. I once bought 5 differnt produce items and ALL came up higher priced! I argued it because the price in the computer is wrong - got each one for free (up to $10 per item). The produce manager told me this happens all the time because head office inputs the wrong pricing into the computer. Since then, I always note the per lb/kg price of the item before going to the cash, especially when shopping in THAT particluar store (its a Loblaws!).

I think that meets the spirit of the code.
Cashier punches in the wrong code - no SCOP if the right code brings up the right price, but SCOP does apply if the right code brings up the wrong HIGHER price.
I emphasize "higher" because some people think SCOP also applies if a lower price comes up at the cash.
In that case, the customer just pays the lower price - no additional discount.

So, back to my original question - to get SCOP on all four items, all I need to do is place them into a bag from the produce section. :D

[redgrandam]

Re the apples/weighed items. I've had this experience MANY times! "Technically" it doesn't apply since it is not a "scanned" item & human error can exist - ie, the cashier punches in the code for a DIFFERENT type of apples. However, some stores are notorious for posting one price per lb/kg and a higher price rings up even when the cashier keys in the correct code. I once bought 5 differnt produce items and ALL came up higher priced! I argued it because the price in the computer is wrong - got each one for free (up to $10 per item). The produce manager told me this happens all the time because head office inputs the wrong pricing into the computer. Since then, I always note the per lb/kg price of the item before going to the cash, especially when shopping in THAT particluar store (its a Loblaws!).

that is correct. The SCOP does NOT apply due to cashier error, i.e. wrong code. I thought that was assumed, otherwise a cashier that was a 'friend' of someone could easily be giving away stuff.

[beripari]

Not to open a can of worms again since I think we've been over this before BUT, I don't think SCOP is "supposed" to apply to produce unless it has a "scanned" code which is different than a keyed in code -- and many store managers have quoted this but I do remember seeing it in the SCOP literature. KRS, yes, it IS in the spirit of the code but I don't think its "officially" applicable.

[EmperorOfCanada]

Not to open a can of worms again since I think we've been over this before BUT, I don't think SCOP is "supposed" to apply to produce unless it has a "scanned" code which is different than a keyed in code -- and many store managers have quoted this but I do remember seeing it in the SCOP literature. KRS, yes, it IS in the spirit of the code but I don't think its "officially" applicable.

I think it is officially applicable actually. I will try to find something supporting that.

*Edit* Found: I believe bulk or weighed items fall under PLU, no?

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

[beripari]

I think it is officially applicable actually. I will try to find something supporting that.

*Edit* Found: I believe bulk or weighed items fall under PLU, no?

http://www.retailcouncil.org/advocacy/cp/issues/scanner_acc/print/scanner_accuracy02_eng.asp

SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.

Good Job! Thanks! How are you Emperor? Long time!

[annebos35]

LMAO

Like Sobeys - cheese that was on sale - said varieties in flyer - more then two tags by their section - so the walker simply removed the extra tags and didn't go by the code - least to say I still bought the ones that were on sale - even though they're not as good as the old cheese of Crackerbarrel.

[beripari]

LMAO

Like Sobeys - cheese that was on sale - said varieties in flyer - more then two tags by their section - so the walker simply removed the extra tags and didn't go by the code - least to say I still bought the ones that were on sale - even though they're not as good as the old cheese of Crackerbarrel.
That's what cell phone cameras are for!

[annebos35]

LMAO if I had a cell phone - seriously, it doesn't take a walker 7 minutes to walk over to the cheese section and check the price!

[sorochan]

Just got back from Canadian Tire. A item scanned 49.99 instead of the sale price of 29.99. Neither the person at the till or the manager knew about the SCOP. I pointed out the decal on the exit door which stated the policy and the manager didn't seem to understand that I was owed $10. I sent off the following email to Canadian Tire. I wonder if they will respond.

I just returned from the Canadian Tire store in south Lethbridge, Alberta. (April 3/2010) An item I was purchasing scanned at the wrong price. (49.99 instead of the sale price of 29.99 which was show on the shelf.) I mentioned the scanning code of practice Canadian Tire adheres to and the person at the till knew nothing about it. She called a manager over and he knew nothing about it. I pointed out the decal which was on the exit door which stated the policy and I don't think he understood what it meant. I believe some education of the employees of this store is in order and I believe I am owed $10 by Canadian Tire. Thank you and I await a response.

[beripari]

Just got back from Canadian Tire. A item scanned 49.99 instead of the sale price of 29.99. Neither the person at the till or the manager knew about the SCOP. I pointed out the decal on the exit door which stated the policy and the manager didn't seem to understand that I was owed $10. I sent off the following email to Canadian Tire. I wonder if they will respond.

I just returned from the Canadian Tire store in south Lethbridge, Alberta. (April 3/2010) An item I was purchasing scanned at the wrong price. (49.99 instead of the sale price of 29.99 which was show on the shelf.) I mentioned the scanning code of practice Canadian Tire adheres to and the person at the till knew nothing about it. She called a manager over and he knew nothing about it. I pointed out the decal which was on the exit door which stated the policy and I don't think he understood what it meant. I believe some education of the employees of this store is in order and I believe I am owed $10 by Canadian Tire. Thank you and I await a response.

My experience with Canadian Tire is that they never respond to their emails - maybe they've improved! I'd follow it up with a phone call next week!

[zoro69]

There is a phone number on that scop sticker for a reason....

[redgrandam]

Just got back from Canadian Tire. A item scanned 49.99 instead of the sale price of 29.99. Neither the person at the till or the manager knew about the SCOP. I pointed out the decal on the exit door which stated the policy and the manager didn't seem to understand that I was owed $10. I sent off the following email to Canadian Tire. I wonder if they will respond.

I just returned from the Canadian Tire store in south Lethbridge, Alberta. (April 3/2010) An item I was purchasing scanned at the wrong price. (49.99 instead of the sale price of 29.99 which was show on the shelf.) I mentioned the scanning code of practice Canadian Tire adheres to and the person at the till knew nothing about it. She called a manager over and he knew nothing about it. I pointed out the decal which was on the exit door which stated the policy and I don't think he understood what it meant. I believe some education of the employees of this store is in order and I believe I am owed $10 by Canadian Tire. Thank you and I await a response.

I take it you bought the item at 29.99 then there? I don't know why for some employees it is so hard, all the information they need is on the sticker. At Loblaws it was part of our basic training there. Everyone knew about it.

[sorochan]

Just got back from Canadian Tire. A item scanned 49.99 instead of the sale price of 29.99. Neither the person at the till or the manager knew about the SCOP. I pointed out the decal on the exit door which stated the policy and the manager didn't seem to understand that I was owed $10. I sent off the following email to Canadian Tire. I wonder if they will respond.

I just returned from the Canadian Tire store in south Lethbridge, Alberta. (April 3/2010) An item I was purchasing scanned at the wrong price. (49.99 instead of the sale price of 29.99 which was show on the shelf.) I mentioned the scanning code of practice Canadian Tire adheres to and the person at the till knew nothing about it. She called a manager over and he knew nothing about it. I pointed out the decal which was on the exit door which stated the policy and I don't think he understood what it meant. I believe some education of the employees of this store is in order and I believe I am owed $10 by Canadian Tire. Thank you and I await a response.

Just a follow up. I received an email from Canadian Tire saying they forwarded my email to the store owner. The owner emailed me to apologize and asked me to come back to the store for my $10, which I did.

[ValueMan]

Just a follow up. I received an email from Canadian Tire saying they forwarded my email to the store owner. The owner emailed me to apologize and asked me to come back to the store for my $10, which I did.

Great to hear the outcome.

I purchased an item at CT on the weekend which had a shelf price of $2.99
but scanned in at $7.99. Customer service returned my money and I received the item for free with absolutely no hassle but without any apologies.
Every CT location is different.

[redgrandam]

Great to hear the outcome.

I purchased an item at CT on the weekend which had a shelf price of $2.99
but scanned in at $7.99. Customer service returned my money and I received the item for free with absolutely no hassle but without any apologies.
Every CT location is different.


Your free item IS your apology ;)

[Spiderpal93]

I just bought something at Walmart with a stickered price of $8(they had a bunch all stickered at $8 individually but no price tag) but it scanned at $9.

Just want to confirm that SCOP won't apply for this situation, right? (Since there is no shelf price tag..which sux>:( )

[redgrandam]

I just bought something at Walmart with a stickered price of $8(they had a bunch all stickered at $8 individually but no price tag) but it scanned at $9.

Just want to confirm that SCOP won't apply for this situation, right? (Since there is no shelf price tag..which sux>:( )



Sure it should! The whole point of the SCOP system is to ensure accurate posted pricing in the stores, if they are loosing money, they are more likely to keep on top of it. If there is no shelf price, but there is a sticker price, that is obviously the posted price, and that is what you should be charged. If it doesn't ring up I don't see why the SCOP stuff should not apply. It's the same thing.

[zoro69]

Sure it should! The whole point of the SCOP system is to ensure accurate posted pricing in the stores, if they are loosing money, they are more likely to keep on top of it. If there is no shelf price, but there is a sticker price, that is obviously the posted price, and that is what you should be charged. If it doesn't ring up I don't see why the SCOP stuff should not apply. It's the same thing.

NO

SCOP applies to non individually price ticketed times

[redgrandam]

I stand corrected


The Code does not apply to:
������
Prescription drugs dispensed by a pharmacist.
������
Behind the counter cosmetics
������
Individually price-ticketed items (items where the price of the item is on the product, such as store packed meat, deli sliced meats and cheeses, clothing or greeting cards).
������
Products where the barcode/UPC or PLU has been tampered with.

I think the store should, and in most cases would, apply SCOP on this, but it would be within their right not to I guess.

[horsie]

For about the past 6 months now I've been getting a free pack of Pampers travel baby wipes every time I go to the WalMart Supercentre. They have them in the checkout aisle and the price is labelled $1.97 but they always scan as $2.67. They almost always give them to me free when I point it out. Only once the cashier said "No, it's the other brand that is $1.97, not the Pampers." She was wrong but I didn't bother arguing. You would think that eventually they would correct there system but they don't!

[New Member]

Hi guys,

Yesterday I went to bestbuy and bought this keyboard which was scanned as 20$ more than the posted price. After talking to the manager he refused to give me the 10$ off the lowest price and instead given it to me for just the lowest price. He said it doesnt apply to items that were on sale a week ago and they have forgotten to take off that sale price. Is that true? thanks

[Keiki]

Hi guys,

Yesterday I went to bestbuy and bought this keyboard which was scanned as 20$ more than the posted price. After talking to the manager he refused to give me the 10$ off the lowest price and instead given it to me for just the lowest price. He said it doesnt apply to items that were on sale a week ago and they have forgotten to take off that sale price. Is that true? thanks

No, SCOP should have applied.

[EmperorOfCanada]

No, SCOP should have applied.

Yup. The manager lied to you.

[Moe Hunter]

Yes, You should have got it $10.00 off,
same thing just happened to me at CT on a pair of AV snips. Last weeks sale price was still up on them, some one went back to the snip isle & got the sale sticker & I got 10.00 off the sale price from the week before, not this weeks reg. price. So a doubble savings.
Moe

[zoro69]

Hi guys,

Yesterday I went to bestbuy and bought this keyboard which was scanned as 20$ more than the posted price. After talking to the manager he refused to give me the 10$ off the lowest price and instead given it to me for just the lowest price. He said it doesnt apply to items that were on sale a week ago and they have forgotten to take off that sale price. Is that true? thanks

Make a complaint. You will most likely get a gift card for more then the $10 (I did when there was an issue at FS)

You can call the 1-800, find an email on the retail council site, or email bb customer service

[jackie999]

Happened to me in SDM today. I bought some vitamins, shelf showed $9.99 ...now the life brand was $10.49...so I figure, I'll go for the cheaper one..otherwise I wouldn't have noticed. When I get out of the store I see I was charged $10.49 ..so back in I go....
Cashier was just going to do a price exchange, and I said isn't there a procedure for items when the scan is wrong..she agreed there was and proceeded to tell me that it's only for items under $10. and she points to the $10.49 on my bill. Well, I don't know this SCoP like some of you so I'm thinking..oh? But then I said, okay, BUT the item I bought WAS under $10 ..it should have been $9.99 ...she stares at me for a few seconds and says..okay, it's only .50 cents and she gives me the cash...saying again, it's only supposed to be for items under $10 ...
I think I'm going to carry around a copy of the SCoP so I have proof next time...
Come to think of it, when she initially gave me my bill she circled where I could complete a survey on todays transaction..sounds like a perfect opportunity to continue my rant :)

[Elfer]

Hi guys,

Yesterday I went to bestbuy and bought this keyboard which was scanned as 20$ more than the posted price. After talking to the manager he refused to give me the 10$ off the lowest price and instead given it to me for just the lowest price. He said it doesnt apply to items that were on sale a week ago and they have forgotten to take off that sale price. Is that true? thanks

Was the price posted on a sign or stuck onto the item itself?

[b0ne]

Happened to me in SDM today. I bought some vitamins, shelf showed $9.99 ...now the life brand was $10.49...so I figure, I'll go for the cheaper one..otherwise I wouldn't have noticed. When I get out of the store I see I was charged $10.49 ..so back in I go....
Cashier was just going to do a price exchange, and I said isn't there a procedure for items when the scan is wrong..she agreed there was and proceeded to tell me that it's only for items under $10. and she points to the $10.49 on my bill. Well, I don't know this SCoP like some of you so I'm thinking..oh? But then I said, okay, BUT the item I bought WAS under $10 ..it should have been $9.99 ...she stares at me for a few seconds and says..okay, it's only .50 cents and she gives me the cash...saying again, it's only supposed to be for items under $10 ...
I think I'm going to carry around a copy of the SCoP so I have proof next time...
Come to think of it, when she initially gave me my bill she circled where I could complete a survey on todays transaction..sounds like a perfect opportunity to continue my rant :)


Email customer service and they give you $10 worth of points.

[krs]

Happened to me in SDM today. I bought some vitamins, shelf showed $9.99 ...now the life brand was $10.49...so I figure, I'll go for the cheaper one..otherwise I wouldn't have noticed. When I get out of the store I see I was charged $10.49 ..so back in I go....
Cashier was just going to do a price exchange, and I said isn't there a procedure for items when the scan is wrong..she agreed there was and proceeded to tell me that it's only for items under $10. and she points to the $10.49 on my bill. Well, I don't know this SCoP like some of you so I'm thinking..oh? But then I said, okay, BUT the item I bought WAS under $10 ..it should have been $9.99 ...she stares at me for a few seconds and says..okay, it's only .50 cents and she gives me the cash...saying again, it's only supposed to be for items under $10 ...
I think I'm going to carry around a copy of the SCoP so I have proof next time...
Come to think of it, when she initially gave me my bill she circled where I could complete a survey on todays transaction..sounds like a perfect opportunity to continue my rant :)

So I take it you paid 50 cents, right?
SCOP applies to any amount as long as it's not a price shown on the actual item itself, also doesn't apply to prescription drugs and a few exceptions.
But in general, you are supposed to get $10.- off the corrected price and if that is less than $10.- you get the item free.
So in your case the item should have been free, 50 cents is pretty close to free.
But it's amazing that a lot of staff just can't figure that out.

[jackie999]

I think the girl was just so confused she just pulled $10.49 out of the till and gave it to me....staff needs to be educated.

[beripari]

Next time, just point to the SCOP sticker which should be at each cash & she can read it. Or you can call 1-800-shoppers directly while you're still there! Saves time.

[EmperorOfCanada]

I think the girl was just so confused she just pulled $10.49 out of the till and gave it to me....staff needs to be educated.

Did she maybe give you back $9.99 + tax? (this would be right in Alberta, guess not in most provs :p)

[jackie999]

I was charged 10.49 (+GST only) in error, should have been 9.99 (+GST only).
She was all set to just do an exchange of the .50 cents..when I challenged her. That's when she pulled the 10.49 (the charge on the receipt, pre tax) out of the till and gave it to me. To be honest I was confused as well..I didn't know SCoP all that well..but then it's not my job.

[redgrandam]

I was charged 10.49 (+GST only) in error, should have been 9.99 (+GST only).
She was all set to just do an exchange of the .50 cents..when I challenged her. That's when she pulled the 10.49 (the charge on the receipt, pre tax) out of the till and gave it to me. To be honest I was confused as well..I didn't know SCoP all that well..but then it's not my job.

That's funny. 'I don't know what to do, so I will just pull a number off the receipt, give it to the customer so they will go away becuase I can't be bothered to do this properly or learn what I should do'.

I wish I ran into more people that their first reaction was to just pull money out of the till and hand it to me.

So you just paid the taxes on it, not bad, but it should have been free completely. Close enough that I would have just taken it too.

[nogoro]

Today I went to No Frills, and saw some frozen ribs on sale. There was a date on it May 06, so I figured maybe they have extended a "grace period" day for the sale. Anyway it scanned in at regular price and I told the cashier. She then called someone in frozen foods section who confirmed the sale was over. I told her about SCOP and she said I would have to talk to customer service. By the time I brought the service person over to the freezer, the sale sign was removed. I guess I shouldn't be upset over this minor issue but seems like a shady way to deal with SCOP.

Probably going to let this one slide, but would there be any benefit to escalate this and send a letter to head office?

[zoro69]

Yes of course. Either call loblaws 1-800 number or the scanning code committee number. You'll get your money back...at least, maybe more.

FS pulled that on me, take the sign down while complaining about scop and claiming it was never there. Sent $25 gc instead of $10.

[Cheap Cat]

I had a big argument tonight with the cashier at SDM over SCOP and it wasn't even my purchase. The lady ahead of me was buying two similar items and one scanned wrong. She didn't notice until after the transaction was completed. The cashier refunded the amount and then rang in the new amount. She was taking a while to do it so I asked the customer if the item scanned wrong. She said yes and I explained that it should be free. The customer had never heard of SCOP.

The item should have been $9.99 but scanned at $11.99. The cashier then says SCOP doesn't apply over $10. I explain that it does but in this instance the item should have been $9.99 so it is free. The cashier starts telling me that they do SCOP differently than other stores. Being well versed in SCOP, I explain the program to her. She actually asked me for proof. I told her to read the sign that is supposed to be posted at each register.

When she finally did the SCOP, she tried to charge a penny and then the debate turned on whether the policy said she had to charge a penny. She insisted. By then a supervisor came. The cashier went off and read the policy and didn't say anything when she came back. Then the same argument begins again with the supervisor over the $10. She even told me like the cashier that Zellers refuses to do it and I again explained that Zellers is not a signatory to the policy. The customer just stood there and didn't say a word. The supervisor thought it was my purchase. After about 20 minutes, she got her free item. Ironically I was in line waiting to do a SCOP on an item that they had overcharged me on. At least I didn't have to argue about mine. :D

[redgrandam]

Holy Crap! they picked the wrong time to try to pull a fast one on the SCOP eh? lol. Good that you got them straight, but really, it's not that hard, I don't get why so many employees have so much trouble with it. It's all on the signs/stickers (if they are there that is). If you forget, then read the sign! This is supposed to be good for customers, not piss em off...

Really 'I have to charge a penny' translate 'I have no idea what I'm doing so I'm just making stuff up cuz I can'

[EmperorOfCanada]

As far as I know their till does not allow them to charge less that 1 cent. I am not making excuses for them but they cant exactly argue with their computer. When I had one of their managers do it for me, they charged me one cent on the receipt and just took a penny out of the take a penny jar, or just waved me or or something.

[b0ne]

I don't usually argue about the penny at SDM, but last time I did SCOP there one of the employees said to ring it in as $0.01 and then credit $0.01. Their system can't handle $0.00 for whatever reason.

[Cheap Cat]

I don't disagree that their registers can't handle the sale without a penny but they were arguing with me that the policy specifically stated that they had to charge a penny. Both the cashier and the supervisor were insisting and I kept telling them to read the policy. In that circumstance, I stand firm that I will not pay a penny (or the customer ahead of me won't). I have no problem if they ring in a penny and then eat it. But the policy clearly states the item is free. Either you adhere to it or you don't. SDM signed on to SCOP so they need to find a way to deal with this shortcoming in their system. I don't remember where I saw it but one retailer has a specific SCOP code on their register so when they do a SCOP it shows on the receipt as such. How difficult would it be to program that. It would also be a good way to track it.

Because I actually knew about SCOP, the cashier said to me in an accusatory tone, "Do you work for the government?". I guess they aren't used to informed consumers at SDM which is why they try to pull fast ones like this.

[ECHO-RUMOUR]

I had a big argument tonight with the cashier at SDM over SCOP and it wasn't even my purchase. The lady ahead of me was buying two similar items and one scanned wrong. She didn't notice until after the transaction was completed. The cashier refunded the amount and then rang in the new amount. She was taking a while to do it so I asked the customer if the item scanned wrong. She said yes and I explained that it should be free. The customer had never heard of SCOP.

The item should have been $9.99 but scanned at $11.99. The cashier then says SCOP doesn't apply over $10. I explain that it does but in this instance the item should have been $9.99 so it is free. The cashier starts telling me that they do SCOP differently than other stores. Being well versed in SCOP, I explain the program to her. She actually asked me for proof. I told her to read the sign that is supposed to be posted at each register.

When she finally did the SCOP, she tried to charge a penny and then the debate turned on whether the policy said she had to charge a penny. She insisted. By then a supervisor came. The cashier went off and read the policy and didn't say anything when she came back. Then the same argument begins again with the supervisor over the $10. She even told me like the cashier that Zellers refuses to do it and I again explained that Zellers is not a signatory to the policy. The customer just stood there and didn't say a word. The supervisor thought it was my purchase. After about 20 minutes, she got her free item. Ironically I was in line waiting to do a SCOP on an item that they had overcharged me on. At least I didn't have to argue about mine. :D



Wow, good for you! But i gotta ask how did the other woman feel when you picked up for her , was she amazed that some stranger actually argued a battle for her?

[ECHO-RUMOUR]

I aslo would like to say a friend of mine used scop at walmart this weekend(after hearing me talk about it) and Wow did he get grief!!He tried to correct the error at the cash and three ppl told him he was wrong about the price, so after the cashier still rang the item through for the incorrect price he went to the c/s desk and man did he get an argument from some old lady.He then proceded to take the woman from the cs desk(after much argument)down to the section where he got the product and she still argued with him, saying things like "if it scanned at $2 would you still complain about the price".Wrong thing to say to my friend!! He looked at her and said thank you now can i speak to the manager..Manger comes into picture , problem fixed!
All in all he spent over 20 minutes complainy to this woman and she was so into arguing with him it riled him to no end,.What is with these ppl, its not coming out of there pockets, and ppl its your policy for god sakes!!

[sahilz]

Question about SDM at Bay/Adelaide PATH, and maybe others using this system.

The on-sale or clearance items always ring up on regular price, and the cashiers have to press a button, maybe two to show the advertised price.

So the receipt always look like:

Item 1 --------- Original Price
***Sale ----------- Advertised price


Is this not against the rules of SCOP? This is the only store I have encountered that has this POS system.

[jarmstrong]

Question about SDM at Bay/Adelaide PATH, and maybe others using this system.

The on-sale or clearance items always ring up on regular price, and the cashiers have to press a button, maybe two to show the advertised price.

So the receipt always look like:

Item 1 --------- Original Price
***Sale ----------- Advertised price


Is this not against the rules of SCOP? This is the only store I have encountered that has this POS system.

I encountered the same situation at Can Tire last week. bought an alarm clock that was on clearance but still rang in for $30. I asked the cashier but she said SCOP doesn't apply to clearance items.

Since i didnt know whether she was right or not, i dropped the issue.

[Cheap Cat]

Question about SDM at Bay/Adelaide PATH, and maybe others using this system.

The on-sale or clearance items always ring up on regular price, and the cashiers have to press a button, maybe two to show the advertised price.

So the receipt always look like:

Item 1 --------- Original Price
***Sale ----------- Advertised price

Is this not against the rules of SCOP? This is the only store I have encountered that has this POS system.

Are you sure that the cashier has to push a button to get the sale price? As long as the correct price comes out in what you are charged, you can't apply SCOP.

I haven't been to a SDM store with a system like this. But it sounds similar to what some Zellers stores have. On the display, the original price comes out but it does ring up properly on the receipt. It is really confusing. The first time I saw it, I kept questioning the price and the cashier had to keep looking at the receipt to see if they were going in properly. The last time I was there, I was buying cat food cans that were "buy more and save" so the cashier knew the price was coming up right when "buy more and save" came under the price even thought the original price was displaying on the screen. A number of cans didn't come up this way and she was able to correct them before finalizing the sale.

I know that stores are supposed to display the price to the customer as they ring in so I wonder if this violates some law because the price isn't displaying correctly?

[Cheap Cat]

I encountered the same situation at Can Tire last week. bought an alarm clock that was on clearance but still rang in for $30. I asked the cashier but she said SCOP doesn't apply to clearance items.

Since i didnt know whether she was right or not, i dropped the issue.

It doesn't matter whether the item is on clearance or not, what matters is that it scans wrong and does not have a price on it. If the product had a price sticker on it like many clearance items, then SCOP would not apply. But if it was not individually ticketed, then CT owes you $10. When in doubt, refer to the SCOP sticker that is supposed to be displayed at the register.

Don't rely on the cashier because as we see in this thread, most cashiers don't have a clue. She probably had someone tell her to deny a SCOP because it had a clearance price sticker on it and then she deduced that SCOP didn't apply to clearance items.

[sahilz]

Are you sure that the cashier has to push a button to get the sale price? As long as the correct price comes out in what you are charged, you can't apply SCOP.

I haven't been to a SDM store with a system like this. But it sounds similar to what some Zellers stores have. On the display, the original price comes out but it does ring up properly on the receipt. It is really confusing. The first time I saw it, I kept questioning the price and the cashier had to keep looking at the receipt to see if they were going in properly. The last time I was there, I was buying cat food cans that were "buy more and save" so the cashier knew the price was coming up right when "buy more and save" came under the price even thought the original price was displaying on the screen. A number of cans didn't come up this way and she was able to correct them before finalizing the sale.

I know that stores are supposed to display the price to the customer as they ring in so I wonder if this violates some law because the price isn't displaying correctly?

It is indeed very confusing to understand what was the final price of an item if there are more than 1. It is much more confusing if you have to return an item at a different store. I would assume most SDM cashiers haven't seen it, and the one I went to had to bring out a calculator to figure it out. Best of all, it is even worse for the 2 for XX price deals. Good luck figuring that out!!

The cashier has to press a button, maybe the final button, or some sale button, I am not sure, but I just bought something there this morning , and that is how it works.

[krs]

But it sounds similar to what some Zellers stores have. On the display, the original price comes out but it does ring up properly on the receipt. It is really confusing.

That drives me nuts at Zellers as well.
It seems to be relatively new - I don't buy at Zellers very often, but I don't think this was the way the cash register worked six months ago.

I think this issue, not displaying the correct price at the register and the SDM issue of having to ring in at least a penny warrants a call to the Retail Council to see what they have to say.

[Aling]

Question: I was at Loblaws and the scanned price of Ziplock bags was $3.19 but the shelf sale price was $2.49. I spoke with the manager and she told me the UPC code that scanned at the cash counter did not match the UPC code on the Shelf tag therefore SCOP does not apply so I could not get the item for free. I did get it for $2.49.

Do the UPC codes have to match the Shelf tag UPC code for SCOP to apply? Some stock clerk must of put the wrong shelf tag on the shelf?
The funny thing is that the shelf tag label seemed to match the product. (just different UPC codes). :?:

[EmperorOfCanada]

Question: I was at Loblaws and the scanned price of Ziplock bags was $3.19 but the shelf sale price was $2.49. I spoke with the manager and she told me the UPC code that scanned at the cash counter did not match the UPC code on the Shelf tag therefore SCOP does not apply so I could not get the item for free. I did get it for $2.49.

Do the UPC codes have to match the Shelf tag UPC code for SCOP to apply? Some stock clerk must of put the wrong shelf tag on the shelf?
The funny thing is that the shelf tag label seemed to match the product. (just different UPC codes). :?:

Yes.

[Ryan_1224]

I had my first SCOP incident last night, and while it was nice to get something for free, I didn't realize the amount of stress that apparently seems to come with it.

I was at Food Basics and I had grabbed Irrestibles Vanilla Soy Milk and I noticed that vanilla was $3.29 and original was $3.49. After having bought the stuff for over a year now, I found this rather odd because both flavours are always the same price, regardless if I've bought them from Metro or Food Basics. So first of all, this particular Food Basics, I swear has the most uneducated cashiers in the city. I wouldn't even shop at this location if it wasnt the closest. One register was open (and this was at 6pm!), until the guy behind me told me to go to express where the light was off and the girl was just standing their filing her nails. So she agreed to take me (I had about 12 items), and sure enough, the soy milk scanned at $3.49, and I said thats not the right price. So then, she asks if I want a price check, which that in itself kinda blew my mind, you have to ask me? So she does it, it takes about 4-5 minutes for someone to actually come up, so he goes and does it, and finally comes back and says its $3.29.

So this girl attempts to void the original one off, of course scanning it again in the process. I really don't understand the problem because she ended up needing the supervisor to override a simple void for her. She then pre-prices it for $3.29, and I said umm thats not right, I should get that for free according to the scanning code of practice. And she had no clue what I was talking about. Figures. So I call over to the girl who had helped her with the override and asked if she knew what the scanning code of practice was. She said she did, and I said that I should get my soy milk for free then. She told the cashier to call the person in charge. So while it took another 5 minutes for them to get a response, I start searching for the label at the register to back up my point in case I needed to. Well the only one at the register, was covered up by a display of scratch tickets with only the french side visible. I did however notice a bigger one between the public pay phones near the exit. Yeah, nice place for it eh? At this point, I had caused such a lineup the supervisor girl ended up opening on the register opposite behind her, and the person in charge called up, and without problem said that I should get it. So then the cashier switches off with the supervisor behind her, and I get overriden to get the free soy milk, cashed out and left.

At that point, I felt my wasted 10 minutes wasn't even worth the $3.29, but it was the principle of it.

[zoro69]

^^ send that to metro, copy it to the grocery store council

Similar to my issue with metro a few months back (but i got the scop while i was in the store), and they sent me $25 gc...and ordered new scop signs for every store they own in the city to replace the missing ones and move the poorly placed ones

[No Frills]

My mom realized this morning she was overcharged on a can of Chunky soup that was on sale at SDM for $1.49 and was charged $3.99.

The manager (who had serious BO...had to add that in since my mom mentioned it) gave back the difference but said that SCOP policies didnt apply because it has to be claimed the day of (she made the purchase Saturday night). Is that BS over a can of soup?? My mom wont bother fighting it though....she said its not worth to make the blood pressure rise...lol.

[Qube]

Weiser SmartCode last week... this week, free light bulbs:
http://forums.redflagdeals.com/ymmv-scop-free-philips-45w-r20-base-flood-light-bulbs-896504

[krs]

My mom realized this morning she was overcharged on a can of Chunky soup that was on sale at SDM for $1.49 and was charged $3.99.

The manager (who had serious BO...had to add that in since my mom mentioned it) gave back the difference but said that SCOP policies didnt apply because it has to be claimed the day of (she made the purchase Saturday night). Is that BS over a can of soup?? My mom wont bother fighting it though....she said its not worth to make the blood pressure rise...lol.

Yes, of course!!!

One has to claim the SCOP within 3 seconds of it ringing up wrong at the cash register, or three blinks with the left eye - whichever comes first.:D

Just amazes me the BS a lot of store staff goes to to try to avoid the SCOP.
Except for Quebec, the SCOP is voluntary, so it's the retail store that choses to abide by it - nobody is forcing them.

This is getting as bad as the price match guaranty - the store creates the policy and then looks for every drummed up excuse not to honour it.
I would call that fraud.

Rather than 'fight' the issue I would just call or email both the retail council and SDM head office (from the comfort of your home).

[zoro69]

If you call SDMs 1-800 they'll likely credit your card with points worth significantly more then 1.49 while you are on the phone.

Or you can contact CACDS that SDM falls under though they seem less responsive then the others

It doesnt have to be done the same day. Of course if its the case of an old shelf price it might be hard to prove at a later date.

[beripari]

If you call SDMs 1-800 they'll likely credit your card with points worth significantly more then 1.49 while you are on the phone.

Or you can contact CACDS that SDM falls under though they seem less responsive then the others

It doesnt have to be done the same day. Of course if its the case of an old shelf price it might be hard to prove at a later date.

SDM 1-800 are usually excellent at dealing with these issues! If it was in the flyer, would be easy to prove but definitely would be much harder if it was shelf price. While @ SDM today, pain tablets rang up incorrectly. The first cashier was not familiar with SCOP at all. She was going to correct the price but called for a price check instead. I went to check myself just in case I was wrong! While checking, another employee asked if she could help me then just took the price tag off the shelf & told me to show it to the cashier. When I got back, line up was large so I offered to go to the other cashier since the first one was asking her for guidance anyways cause didn't know what to do. Cashier #2 was familiar with SCOP but only when the item is "free", not with the $10 off if the item is more than $10. She proceeded to argue incessessantly with me & I stopped her dead cold by politely saying I'm extremelly familiar with the policy so check your SCOP sticker (there was none!), go ask a supervisor or call your head office since I don't have 1/2 hour to argue. Te manager was nearby so she went to ask him. She came back & handled it without any further discussion but the lack of knowledge & inconsistent training was clearly obvious!

[Cheap Cat]

Cashier #2 was familiar with SCOP but only when the item is "free", not with the $10 off if the item is more than $10. She proceeded to argue incessessantly with me & I stopped her dead cold by politely saying I'm extremelly familiar with the policy so check your SCOP sticker (there was none!), go ask a supervisor or call your head office since I don't have 1/2 hour to argue. Te manager was nearby so she went to ask him. She came back & handled it without any further discussion but the lack of knowledge & inconsistent training was clearly obvious!

I don't see it as inconsistent training. Given my recent experience at SDM (reported here previously), they seem to consistently believe that SCOP doesn't apply over $10. I can't help but wonder if that is part of their training.

[zoro69]

Saw someone at futureshop last night with a scanning error. Few phone calls and store confirmed scanning error. Then the cashier announced he would get it at the signed price. So I said something

Same store I had huge issue a few years back when they had no sings, and replaced them on my complaint. At some point since they've moved the placement so there was no chance for the customer to see it. I pointed to it and said oh he should get an extra $10 off with the scanning code.

cashier declared "no we had the wrong price tag so he just gets it for that price", and rung it up. I wasnt going to argue for the customer who didn't seem interested (I dont think he'd ever heard of the code, and he couldn't see the sign), so he lost out.

ALmost 8 years since the code started, wonder if we'll ever see the day most stores follow it as intended.

[EmperorOfCanada]

Saw someone at futureshop last night with a scanning error. Few phone calls and store confirmed scanning error. Then the cashier announced he would get it at the signed price. So I said something

Same store I had huge issue a few years back when they had no sings, and replaced them on my complaint. At some point since they've moved the placement so there was no chance for the customer to see it. I pointed to it and said oh he should get an extra $10 off with the scanning code.

cashier declared "no we had the wrong price tag so he just gets it for that price", and rung it up. I wasnt going to argue for the customer who didn't seem interested (I dont think he'd ever heard of the code, and he couldn't see the sign), so he lost out.

ALmost 8 years since the code started, wonder if we'll ever see the day most stores follow it as intended.

I have had something similar happen (lol it was at future shop too!)
Lady just looked at me like I was crazy and Im thinking why did I bother stepping in trying to save her 10 bucks again? People can be such jerks.

[redgrandam]

I didn't even know futureshop did scop. That's how well they post their signs. I'll have to look again next time I'm in. If I don't see the signs their head office will be getting a call.

[Cheap Cat]

I have had something similar happen (lol it was at future shop too!)
Lady just looked at me like I was crazy and Im thinking why did I bother stepping in trying to save her 10 bucks again? People can be such jerks.

I have never had a problem when I have stepped in on someone else's SCOP and I have done it alot. Everyone has been very grateful. Even when I have done my own SCOPs, I have had the customer behind me ask about it and thank me for explaining it to them. In these instances too, no one has ever complained about having to wait. I guess it depends on the person. Most people have been overcharged so they understand.

[zoro69]

I didn't even know futureshop did scop. That's how well they post their signs. I'll have to look again next time I'm in. If I don't see the signs their head office will be getting a call.

Good stuff, I take great pride in how many local stores have complete signage only because of my efforts. I always copy the relevant retail/grocery/drug council too...who gets in touch with their contact at head office. My count so far - Futureshop, bestbuy, 3 SDMs, 1 Metro, 2 Basics, and walmart(over 40 signs there alone!)

Rather astounding when you read last years report from the scanning committee about near full compliance

[zoro69]

Weird, in loblaws last night and having an issue (not scop, charging tax wrong on coupons again they've already told me would be dealt with multiple times) and I notice there is no scop sign. Finally found it. They've moved them so you have to turn 180 degrees away from your cash and look at the back "wall" of the next cash (and look down since its way below eye level)

I only found it by looking at another cash lane that wasn't used as its too narrow to notice in your own lane, and in mine they had hung something else over the scop sign to cover more then half of it on a left to right basis

They have the signs but I hardly think that is putting it in a conspicuous place. Its like store after store are deciding to deliberately move them to make sure the customers cant see them.

[mocha'n'me]

I went to RCSS yesterday and was told by customer service that they no longer follow SCOP because of the state of the economy. Another customer asked a different cashier who said they do still honor it. The cashier brought me back to customer service to have my $10 refunded. I certainly appreciate the other customer's assistance. Either way, the store manager got an email about my experience.

The funny thing is, I noticed two different prices for the same item and was looking forward to the SCOP refund.

[redgrandam]

I went to RCSS yesterday and was told by customer service that they no longer follow SCOP because of the state of the economy. Another customer asked a different cashier who said they do still honor it. The cashier brought me back to customer service to have my $10 refunded. I certainly appreciate the other customer's assistance. Either way, the store manager got an email about my experience.

The funny thing is, I noticed two different prices for the same item and was looking forward to the SCOP refund.

Lol. That's bs there. They can't just not follow scop when they don't feel like it. The chain is part of the program whether the store likes it or not. Hopefully that first employee was confused or miss informed. I would file a formal complaint with head office, or better yet get in touch with the district manager if the store manager doesn't give a suitable reply. Let us know what the manager says.

[mocha'n'me]

I did send a customer email via the RCSS website. I'll wait a few days for a response. If I don't hear anything, I'll have to send a more formal letter to the store manager.

Edit:

I received a response from Loblaws customer service. They have offered me a $10 GC for the inconvenience and have forwarded my email to the store manager.

[sahilz]

Bought something ($15) from SDM yesterday. It also had a $2 coupon, so I asked the cashier to apply the coupon to the SCOP'd price, which would be $3 final price.

The lady refused to apply the coupon, she also refused to ring it up with rest of the purchase, and in the end kept my receipt, once I told her that I will be coming back there to talk to the cash manager in the morning, which I still need to do.

The cashier said, all the above was in accordance to the local store policy.

I am left wondering if individual SDM makes up their own rules, and how correct was she to hold on to my receipt. Apparently they didn't have a copy machine.

This was at 24hr store south of Hurontario/Dundas.

[EmperorOfCanada]

Bought something ($15) from SDM yesterday. It also had a $2 coupon, so I asked the cashier to apply the coupon to the SCOP'd price, which would be $3 final price.

The lady refused to apply the coupon, she also refused to ring it up with rest of the purchase, and in the end kept my receipt, once I told her that I will be coming back there to talk to the cash manager in the morning, which I still need to do.

The cashier said, all the above was in accordance to the local store policy.

I am left wondering if individual SDM makes up their own rules, and how correct was she to hold on to my receipt. Apparently they didn't have a copy machine.

This was at 24hr store south of Hurontario/Dundas.

The receipt is for the customer, not for the company. Of course she was wrong to hold your receipt.

[guessaaa]

I went to RCSS yesterday and was told by customer service that they no longer follow SCOP because of the state of the economy. Another customer asked a different cashier who said they do still honor it. The cashier brought me back to customer service to have my $10 refunded. I certainly appreciate the other customer's assistance. Either way, the store manager got an email about my experience.

The funny thing is, I noticed two different prices for the same item and was looking forward to the SCOP refund.

RCSS is always up to pricing tricks. I was buying razors (beauty counter) and the tag in front of it didn't match the scanned price, even though the description was the same. I told the clerk to apply the SCOP which was prominently displayed at the register. She said it's not the same product because the barcode number on the back of the package did not match the price tag numbers. I told her that's BS, and there's no way I would have been able to check barcode numbers to make sure they match; I read the description, the description matched, and there were no similar price tags on the shelf near the product. So then she called customer service over and tried explaining to them that the tag was elsewhere in the display and was for something else. I told her to stop lying, honour damn the price they put in the display, and give me a SCOP discount. I asked where the proper price tag was and they couldn't find it. I asked why there was a price tag for a product they don't have anymore when the display is wholly controlled by them. No answer. Then they tried to not honour my coupon because of SCOP, so I told them off on that as well.

[Strikfreedom]

This might be a repost, but I will ask anyways.

Does this apply to chinese supermarkets as well? The reason I ask this is because my local chinese supermarket sometiems mark their stuff wrong.

In addition, does SCOP apply to raw material like fish, vege and meat? (eg, charging wrongly for $/pound.

Thanks ahaed of time :)

[sahilz]

Depends if your chinese marketplace adheres to SCOP. I highly doubt it though.

[fergy]

Latest link to SCOP.
http://www.retailcouncil.org/advocacy/national/issues/cp/scanner_accuracy02_eng.asp

Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

[krs]

And remember -
Pretty much the equivalent of SCOP is law in Quebec, so there it applies to every store including Chinese Supermarkets. :lol:

[Spiderpal93]

This might be a repost, but I will ask anyways.

Does this apply to chinese supermarkets as well? The reason I ask this is because my local chinese supermarket sometiems mark their stuff wrong.

In addition, does SCOP apply to raw material like fish, vege and meat? (eg, charging wrongly for $/pound.

Thanks ahaed of time :)

I think T&T is the only chinese supermarket that does SCOP in GTA (part of Loblaws company limited). And even if you do try it the staff will have no idea what you are talking about.:D

[sunapi386]

What about material error? I was at Sobey's and saw a bag of garlic bread for sale. The price was $3.49, but on the price-card it said 365g, while the bag was 348g. I verified the UPC code was correct, but do not know if the Code applies.

[krs]

I wouldn't think so - this is a code to ensure Scanner Price accuracy - nothing to do with the product or the way it's packaged or the weight.

[redgrandam]

What about material error? I was at Sobey's and saw a bag of garlic bread for sale. The price was $3.49, but on the price-card it said 365g, while the bag was 348g. I verified the UPC code was correct, but do not know if the Code applies.

No, I don't think you will get anything with that, that's just a minor error in the computer, not affecting price.

[lane99]

I noticed that Safeway (the branch in Mission, BC) charged me $5.99 even though the price listed on the shelf was $3.99.

When I brought it to their attention, they apoligized, and returned the $2 difference to me.

There was a sticker explaining some type of policy on their cash registers, which I pointed to (but haven't read), and asked "is this $2 difference the correct amount of refund, under the circumstances?" (I had vaguely heard you should get the item for free, if they overcharge you).

The cashier told me "yes, it's correct. You only get the item for free, if they overcharge you by more than $10".


...Anyone know the current policy that would prevail at Safeway? From what I read on the internet, seems they should have refunded the full $5.99 to me. But not sure if the info I saw is current and accurate.

[jackie999]

(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.


Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus

CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited

RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees

CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations

http://www.retailcouncil.org/advocacy/national/issues/cp/scanner_accuracy02_eng.asp

You were entitled to the item for free.

[krs]

The way I remember this:

If SCOP applies you get a $10.- discount of the corrected price up to the amount of the corrected price of the item.

In other words - expect up to a $10 discount but don't expect the store to pay you to get the item.

[swova]

yes this applies to shoppers drug mart and many companies in general

rule of thumb.. if the sale tag is still up and is expired, they HAVE to give you the item for one penny

I had a HUGE fight with a store manager named AL at the Highgate shopopers in Burnaby!!

he was VERY rude and even went as far as to imply that *I* had printed the tags to get the discount!!! WHAT AN ASS!!!!

so please go in and say hello to AL and please make a point of walking around the store to look for these items... I am sure it will make his day HAHAHAHAHHAHA

[krs]

rule of thumb.. if the sale tag is still up and is expired, they HAVE to give you the item for one penny


Where did you ever get an idea like that?

So if the have a huge flat screen TV on sale, regular $1499 and on sale at $999, and then they forget to take the sales tag off at the end of the sale, you get that TV for a penny?
Yeah, sure..............I'd love it if that was true.

[redgrandam]

yes this applies to shoppers drug mart and many companies in general

rule of thumb.. if the sale tag is still up and is expired, they HAVE to give you the item for one penny

I had a HUGE fight with a store manager named AL at the Highgate shopopers in Burnaby!!

he was VERY rude and even went as far as to imply that *I* had printed the tags to get the discount!!! WHAT AN ASS!!!!

so please go in and say hello to AL and please make a point of walking around the store to look for these items... I am sure it will make his day HAHAHAHAHHAHA

SCOP doesn't cover ANYTHING for a penny, where did that come from?
Also only applies to stores that participate in the program, not just almost any company.

[krs]

Also only applies to stores that participate in the program........

Well except for Quebec where it is the law. let's not forget that.

I'm always happy when I catch Zellers in Quebec since they don't participate in SCOP and they are terrible in keeping shelf and register pricing in synch.

[angeie]

I just moved from Yellowknife to St. Albert. I know the code by heart and can actually quote parts of it, which I am very proud of. I had issues with some staff in Wal-mart, Yellowknife, but that was resolved...although not before the head-head-head supervisor rolled her eyes at me and told me I had two options, take it or get my money refunded. I refunded, called the council, printed the material off, went back in, and had them follow the code. The manager was great about it, but really, no way should anyone have to go through four people to get them to follow policy.

Here, in St. Albert, one of the service reps told me that unless the customer specifically asks for the code to be adhered to, they have been instructed to only refund the difference. After another call to council and to Wal-mart, they are making sure that all of their reps know to fully refund (under $10 or $10 discount) first and then explain the code to the customer.

Has anyone ever had the problem when you buy 1 grape, 1 strawberry, and 1 raspberry of one item, say jam, they only want to refund one item??? This drives me nuts! They are all different codes and it's ONE PER CODE, not one per brand.

[beripari]

Has anyone ever had the problem when you buy 1 grape, 1 strawberry, and 1 raspberry of one item, say jam, they only want to refund one item??? This drives me nuts! They are all different codes and it's ONE PER CODE, not one per brand.

I once had 2 different cases of soft drinks scan incorrectly & the cashier said that because they were made by the same company, SCOP only applied to one. I told her that was ridiculous; Kraft make thousands of different products - scop can't apply to just one if pricing of several different products is incorrect. She didn't get it at all! "Kid" fill-in manager knew nothing at all about SCOP so I had call then make another visit when the manager was there. He was great! He gave us NUMEROUS cases, not just the incorrect priced one - which went directly to the soccer fields.

[b0ne]

Weird, in loblaws last night and having an issue (not scop, charging tax wrong on coupons again they've already told me would be dealt with multiple times) and I notice there is no scop sign. Finally found it. They've moved them so you have to turn 180 degrees away from your cash and look at the back "wall" of the next cash (and look down since its way below eye level)

I only found it by looking at another cash lane that wasn't used as its too narrow to notice in your own lane, and in mine they had hung something else over the scop sign to cover more then half of it on a left to right basis

They have the signs but I hardly think that is putting it in a conspicuous place. Its like store after store are deciding to deliberately move them to make sure the customers cant see them.

I think you've made progress, my local Superstore now has a printed sheet they reference to determine how much tax to refund on free product coupons.. haha

[jan_db]

every store I've been to claim they either know nothing about it or they aren't a member of the code. In general, it's been a waste of time for me.

Price CHopper has the "code" posted at the checkouts, yet, every time I've been overcharged, the cashier has tried to just refund the difference, instead of giving the item free, and, when called on it, has had to call the "manager"!
Business ethics 101 must be taught in the Kingston Pen nowadays.

[jan_db]

I noticed that Safeway (the branch in Mission, BC) charged me $5.99 even though the price listed on the shelf was $3.99.

When I brought it to their attention, they apoligized, and returned the $2 difference to me.

There was a sticker explaining some type of policy on their cash registers, which I pointed to (but haven't read), and asked "is this $2 difference the correct amount of refund, under the circumstances?" (I had vaguely heard you should get the item for free, if they overcharge you).

The cashier told me "yes, it's correct. You only get the item for free, if they overcharge you by more than $10".


...Anyone know the current policy that would prevail at Safeway? From what I read on the internet, seems they should have refunded the full $5.99 to me. But not sure if the info I saw is current and accurate.

You got SCAMMED! Welcome to Business Ethics 101.

[redgrandam]

I noticed that Safeway (the branch in Mission, BC) charged me $5.99 even though the price listed on the shelf was $3.99.

When I brought it to their attention, they apoligized, and returned the $2 difference to me.

There was a sticker explaining some type of policy on their cash registers, which I pointed to (but haven't read), and asked "is this $2 difference the correct amount of refund, under the circumstances?" (I had vaguely heard you should get the item for free, if they overcharge you).

The cashier told me "yes, it's correct. You only get the item for free, if they overcharge you by more than $10".


...Anyone know the current policy that would prevail at Safeway? From what I read on the internet, seems they should have refunded the full $5.99 to me. But not sure if the info I saw is current and accurate.
Next time READ the sticker you are pointing at. It would have clearly stated how wrong the cashier was and would have told you your item was free.

[jackie999]

I thought it worth pointing out..I have been in Longos and noticed they have adhered to SCOP without any prompting.
The first time was on the store opening in my town and I bought something that was scanned wrong..when I went to the customer service desk and pointed it out I was surprised that I was given a full refund...of course I didn't complain but I didn't know why at the time. Just the other day I was in line (at another Longos) behind a woman who noticed the wrong price as it ran thru and the cashier did a price check and agreed the scanned price was wrong and voided the price completely, giving the item for free. I don't know if the woman noticed it..but I did.
Kudos to Longo for following the code!

[jan_db]

This morning as I enter the local Walmart Supercentre I spot a display of Folgers Coffee, both Reg and Decaff, reduced from 7.97 to 4.97. I grab a Decaff, an English cuke @ 77 cents, and find the advertised Grade A Turkeys for 95 cents a pound are, well, kind of imaginary. So, I proceed to the checkout, and the cashier tells me the total is 8 something.
"How much is the coffee" I ask.
"$7.97" she replies.
"No it isn't," I say.
"Yes it is," she says.
I tell her to check the display. Instead she goes and consults with an "associate."
As she returns, I point to the sign on the display."I know, I know" she says, in an exasperated tone.
She then rings it in at $4.97.
"Shouldn't I get it free?" I ask.
She calls the associate. I wind up getting my can of decaff and the English cuke for 77 cents.
Feels good to beat Walmart out of almost five bucks. Like they can't afford it.

[asif9t9]

My wife regularly looks for possibly incorrectly tagged items, and she will go to self-scans to check if it the item is prices correctly. Once a week she has been going to Real Canadian Superstore in Oakville. Anyways, the customer service people know her by now and they will sometimes change the tag on the item when customer service "calls" the department to check the price. So she ends up having to argue with them, and let it go many times.

Yesterday during an argument, the manager on duty called her "delusional" when she said the tag was changed in the 5min from when she picked up the item and got to customer service. Needless to say, this upset her.

We're talking to the manager today, but it seems the staff have it in for her. I doubt things will go back to how they used to. My suggestion is she snaps a photo of the tag when she picks up an item. What does everyone here think? Do you often run into tags magically changing back?

I'd like to see the SCOP changed so if you see an item priced wrong on the shelf, you should be able to call over some store person to confirm it on spot.

Or.....is how my wife does it even how most of you do it? Are there people here who regularly go....SCOPping, like my wife? Or do you all just wait for something to get scanned at the wrong price at the checkout? Thanks.

[No Frills]

My wife regularly looks for possibly incorrectly tagged items, and she will go to self-scans to check if it the item is prices correctly. Once a week she has been going to Real Canadian Superstore in Oakville. Anyways, the customer service people know her by now and they will sometimes change the tag on the item when customer service "calls" the department to check the price. So she ends up having to argue with them, and let it go many times.

Yesterday during an argument, the manager on duty called her "delusional" when she said the tag was changed in the 5min from when she picked up the item and got to customer service. Needless to say, this upset her.

We're talking to the manager today, but it seems the staff have it in for her. I doubt things will go back to how they used to. My suggestion is she snaps a photo of the tag when she picks up an item. What does everyone here think? Do you often run into tags magically changing back?

I'd like to see the SCOP changed so if you see an item priced wrong on the shelf, you should be able to call over some store person to confirm it on spot.

Or.....is how my wife does it even how most of you do it? Are there people here who regularly go....SCOPping, like my wife? Or do you all just wait for something to get scanned at the wrong price at the checkout? Thanks.

I think thats taking the system too far. She might as well be working for the store.

[No Frills]

I caught someone tampering with the labels in an attempt to SCOP the price earlier this week. Of course according to the rules if someone tampers with the sign it wont be honored. That is the height of being a degenerate. You can get into serious trouble doing this...its pretty much stealing.

[b0ne]

My wife regularly looks for possibly incorrectly tagged items, and she will go to self-scans to check if it the item is prices correctly. Once a week she has been going to Real Canadian Superstore in Oakville. Anyways, the customer service people know her by now and they will sometimes change the tag on the item when customer service "calls" the department to check the price. So she ends up having to argue with them, and let it go many times.

Yesterday during an argument, the manager on duty called her "delusional" when she said the tag was changed in the 5min from when she picked up the item and got to customer service. Needless to say, this upset her.

We're talking to the manager today, but it seems the staff have it in for her. I doubt things will go back to how they used to. My suggestion is she snaps a photo of the tag when she picks up an item. What does everyone here think? Do you often run into tags magically changing back?

I'd like to see the SCOP changed so if you see an item priced wrong on the shelf, you should be able to call over some store person to confirm it on spot.

Or.....is how my wife does it even how most of you do it? Are there people here who regularly go....SCOPping, like my wife? Or do you all just wait for something to get scanned at the wrong price at the checkout? Thanks.

Go with her a few times, and you can guard the price tag. Bring a video camera for extra fun. :twisted:

[asif9t9]

Go with her a few times, and you can guard the price tag. Bring a video camera for extra fun. :twisted:

As crazy as it sounds, I feel like we have to go on the offensive and be pro-active. But I'm not as interested in looking for deals as my wife. Funny, I just figured there must be RFDers like her who are proactively looking for deals. But skimming this threads, seems people are happy when something they're already buying just happens to ring up incorrectly. I think it's only because of these self-scans in every store (not the checkouts, just the scanners to check prices) that it's become practical for my wife to pick up things that might scan wrong and check them out. She knows which items to look for because they will be items that were on sale the week before.

Is that crazy? I mean....even to an RFDer?

[Jungle]

I caught someone tampering with the labels in an attempt to SCOP the price earlier this week. Of course according to the rules if someone tampers with the sign it wont be honored. That is the height of being a degenerate. You can get into serious trouble doing this...its pretty much stealing.

Are you LP?

Yes, fraud is a criminal offence. Same as package or price switching= fraud. Warning to all, don't switch prices and labels. Those stores have cameras. The video evidence would be use in court and could be easily proven as a fraud. Also, the stores have LP's watching you too. They will arrest you.

[krs]

Is that crazy? I mean....even to an RFDer?

Boy, your wife must have a lot of free time on her hands.

SCOP Is intended to give the customers more of a comfort level that the register scanned pricing is accurate and provides a small incentive to the customer if it isn't and a slap on the wrist for the merchant to remind him to be more vigilant when it comes to the advertised price.

SCOP wasn't created to provide freebies and discounts to customers.

[asif9t9]

Boy, your wife must have a lot of free time on her hands.

SCOP Is intended to give the customers more of a comfort level that the register scanned pricing is accurate and provides a small incentive to the customer if it isn't and a slap on the wrist for the merchant to remind him to be more vigilant when it comes to the advertised price.

SCOP wasn't created to provide freebies and discounts to customers.

Not sure you can hear me from up there on your pedestal, but because of my wife's diligent work, customers like you can get a little extra comfort in knowing price tags will be fixed and correct.

Anyways, we met with the store manager and he did as he said he always does...he takes the customers' side. He will reinforce to his staff to not argue with a customer over less than $10 because it's not worth it. And he agrees his staff needs to improve and my wife shouldn't have to change a thing.

Funny, after the meeting with the manager on Saturday (the incident was on Friday), my wife tells me we need to go pickup a free salad dressing and grape jelly she knows is priced wrong. She knew it was priced wrong from the day before....but she didn't pick it up the day before because she already had two free items. Her "system" of knowing which items the "kids" aren't tagging properly is so flawless that the items are incorrectly priced for days!!

SCOP was created so stores wouldn't be so ridiculously careless.

[asif9t9]

Are you LP?

Yes, fraud is a criminal offence. Same as package or price switching= fraud. Warning to all, don't switch prices and labels. Those stores have cameras. The video evidence would be use in court and could be easily proven as a fraud. Also, the stores have LP's watching you too. They will arrest you.

We had an incident in the store where the manager on duty accused my wife of putting on a fake sticker on a product to get a SCOP deal. I demanded to the manager that we all sit down and watch security footage and he was totally against it. He kept saying they don't have cameras on "every square inch" of the store. Makes me wonder....are those cameras all over mostly fakes?

[jackie999]

...Is that crazy? I mean....even to an RFDer?

Yes..since you asked...you're taking advantage of SCOP for your own gain. Shame on you.

[asif9t9]

We also used to "take advantage" of Dominion's Fresh or Free...promotion(?). Basically my wife would know which items would expire and she'd grab free items all the time. We got so many free items, that it was worth doing our full grocery shop at Dominion. Once Dominion dropped Fresh or Free, it was unfortunate....but it was their call. Not sure why they ever did it anyways. Sounded good in commercials I guess. But who actually took them up on it.

Well, once Fresh or Free was out the window, suddenly my wife discovered SCOP. Again, we didn't make the rules. Don't hate the playa, hate the game. ;)

The manager even told us, giving away free items is still better than the cost of tagging and re-tagging every item in store. We're just playing by the rules.

[krs]

Not sure you can hear me from up there on your pedestal, but because of my wife's diligent work, customers like you can get a little extra comfort in knowing price tags will be fixed and correct.


Boy - you sure have your head in the sand!

Your wife's diligent work to correct the the price tags actually deprives me from benefitting from SCOP at that store - ever think of that?

[krs]

The manager even told us, giving away free items is still better than the cost of tagging and re-tagging every item in store. We're just playing by the rules.

There is a major disconnect here.
SCOP does not apply to individually priced items, only to shelf pricing, signs and advertisements.
If an item has its own price tag, the price on the price tag applies - even if it scans in higher at the cash - period.

Now it sounds as if your wife is claiming SCOP for items where it doesn't even apply.

[asif9t9]

Boy, your wife must have a lot of free time on her hands.

SCOP Is intended to give the customers more of a comfort level that the register scanned pricing is accurate and provides a small incentive to the customer if it isn't and a slap on the wrist for the merchant to remind him to be more vigilant when it comes to the advertised price.

SCOP wasn't created to provide freebies and discounts to customers.


Your wife's diligent work to correct the the price tags actually deprives me from benefitting from SCOP at that store - ever think of that?

hmmmm :facepalm:

[asif9t9]

There is a major disconnect here.
SCOP does not apply to individually priced items, only to shelf pricing, signs and advertisements.
If an item has its own price tag, the price on the price tag applies - even if it scans in higher at the cash - period.

Now it sounds as if your wife is claiming SCOP for items where it doesn't even apply.

No disconnect. Just misunderstanding on your part. The items in question are not individually tagged with prices. We're talking about tags on the shelf.

[krs]

No disconnect. Just misunderstanding on your part. The items in question are not individually tagged with prices. We're talking about tags on the shelf.

I'm glad to hear that!

When you wrote

tagging and re-tagging every item in store

I took you at your word.

But if you now say that the manager has no intention of keeping the shelf pricing accurate, well then he should be fired!
What kind of store is that where eventually all the shelf pricing will be wrong if they never adjust it because it's too expensive to do.

[asif9t9]

I'm glad to hear that!

When you wrote

I took you at your word.

But if you now say that the manager has no intention of keeping the shelf pricing accurate, well then he should be fired!
What kind of store is that where eventually all the shelf pricing will be wrong if they never adjust it because it's too expensive to do.

I'll try one more time and go a little slower for you.

The reason for SCOP is because stores don't want to put a price tag on every item in the store. If they did, they'd be re-tagging every time an item went on sale. They prefer to just stick a tag on the shelf with a UPC code.

The manager told us it's cheaper for them to just re-tag on the shelf, and give away free items via SCOP, than to be tagging and re-tagging every ITEM in the store.

Here's a tip when looking for SCOP items. Grape jelly will sell in the jelly aisle. Sometimes they also stick grape jelly in some other part of the store, for instance in the middle along the frozen pizza's etc. Just looks nice. Anyways, they'll stick the sale price on the shelf when it goes on sale. But my wife figured out the kids always forget to change the shelf tag in these areas when the sale ends. Should the manager be fired? Probably, especially when this works SO OFTEN.

Anyways re-read my posts and you'll see you and I have nothing to argue about. We're on the same side.

[krs]

The reason for SCOP is because stores don't want to put a price tag on every item in the store. If they did, they'd be re-tagging every time an item went on sale. They prefer to just stick a tag on the shelf with a UPC code.


You have the cart before the horse,
Shelf pricing was introduced a long time before SCOP. You seem to imply that SCOP was created to allow the implementation of shelf pricing.
There are many stores that do shelf pricing and have done for years that don't adhere to SCOP. SCOP is volunatry everywhere except Quebec.
Shelf pricing is what avoids having to re-tag every item when the price changes, not SCOP.



The manager told us it's cheaper for them to just re-tag on the shelf, and give away free items via SCOP, than to be tagging and re-tagging every ITEM in the store.

That doesn't make any sense. If the store re-tagged each shelf properly and at the proper time, they would never have to give anything away for free under SCOP. The whole idea of shelf pricing is to get rid of individual pricing so I don't see where with shelf pricing, individual pricing even gets in the picture.
And even with SCOP, the store doesn't have to re-tag the shelf price when an item goes on sale. SCOP only applies if the price that is rung in by the cash is higher than the shelf price.
So the price tag can be left at the regular price during a sale, that way it doesn't have to be changed when the sale is over. That way SCOP will never kick in.

Here's a tip when looking for SCOP items. Grape jelly will sell in the jelly aisle. Sometimes they also stick grape jelly in some other part of the store, for instance in the middle along the frozen pizza's etc. Just looks nice. Anyways, they'll stick the sale price on the shelf when it goes on sale. But my wife figured out the kids always forget to change the shelf tag in these areas when the sale ends. Should the manager be fired? Probably, especially when this works SO OFTEN.

Anyways re-read my posts and you'll see you and I have nothing to argue about. We're on the same side.[/QUOTE]

[asif9t9]

You have the cart before the horse,
Shelf pricing was introduced a long time before SCOP. You seem to imply that SCOP was created to allow the implementation of shelf pricing.
There are many stores that do shelf pricing and have done for years that don't adhere to SCOP. SCOP is volunatry everywhere except Quebec.
Shelf pricing is what avoids having to re-tag every item when the price changes, not SCOP.


That doesn't make any sense. If the store re-tagged each shelf properly and at the proper time, they would never have to give anything away for free under SCOP. The whole idea of shelf pricing is to get rid of individual pricing so I don't see where with shelf pricing, individual pricing even gets in the picture.
And even with SCOP, the store doesn't have to re-tag the shelf price when an item goes on sale. SCOP only applies if the price that is rung in by the cash is higher than the shelf price.
So the price tag can be left at the regular price during a sale, that way it doesn't have to be changed when the sale is over. That way SCOP will never kick in.



Wow. Okay....

I did not imply whether SCOP was invented for shelf pricing or shelf pricing was invented for SCOP. In fact, who cares? Oh wait, maybe you were talking to that straw man over there.

And I absolutely treasure the bolded line above. lol So you think the manager purposely lets things get tagged incorrectly so they can give stuff away for free? Like...really???? That's what you're thinking??

Shelves are tagged incorrectly by accident!! The manager wants his people to put up the correct tags, but the kids in those departments don't. Not because they're told not to. But because they make a mistake. The manager told us he's okay with his people making occasional SCOP mistakes because it's cheaper than always re-tagging every item. He was just trying to explain to us why SCOP won't go away, and why he's okay with us doing what we do.

And yes, of course they could always leave a higher price on the shelf and not worry about SCOP. But then how would people know something went on sale?? Are you that......??

/rant :facepalm:

[krs]

But then how would people know something went on sale?? Are you that......??


Advertisement?
Flyer?
Large sign that they can't overlook when the sale is over?

I don't walk down every aisle in a store looking for sales prices on the little shelf tags. I didn't think anyone does.

We're obviously on different planets, so I will just no longer participate in this fruitless discussion.

[No Frills]

The manager told us it's cheaper for them to just re-tag on the shelf, and give away free items via SCOP, than to be tagging and re-tagging every ITEM in the store.

Thats not how it works in a grocery store and the manager is full of himself.

Almost every day there are price increases and decreases in a grocery store. Every morning the label batch gets printed out and the labels get put up. On a normal day it wont take very long. When there is a new sale then there will be many pages of new labels. Some stores will put up the increases the night before to make it easier the next morning and the decreases the morning before the store opens. Not all items in the store get re-tagged.

The labor time it takes an employee to do the labels wont exceed the amount that they will be giving away via SCOP. If anything when an item is given away its an inconvenience in taking down the label and printing up the new label with the correct price (or changing the price back, whatever they want to do).

[asif9t9]

Thats not how it works in a grocery store and the manager is full of himself.

Almost every day there are price increases and decreases in a grocery store. Every morning the label batch gets printed out and the labels get put up. On a normal day it wont take very long. When there is a new sale then there will be many pages of new labels. Some stores will put up the increases the night before to make it easier the next morning and the decreases the morning before the store opens. Not all items in the store get re-tagged.

The labor time it takes an employee to do the labels wont exceed the amount that they will be giving away via SCOP. If anything when an item is given away its an inconvenience in taking down the label and printing up the new label with the correct price (or changing the price back, whatever they want to do).

You are correct!!
http://tuesdayafter.com/wp-content/uploads/2010/08/strawman.jpg

[No Frills]

ok, since you brought up the "straw man" twice, I must say you are going all over the place with "re-tagging everything"....lol

I think I know what you are getting at now....


Shelves are tagged incorrectly by accident!! The manager wants his people to put up the correct tags, but the kids in those departments don't. Not because they're told not to. But because they make a mistake. The manager told us he's okay with his people making occasional SCOP mistakes because it's cheaper than always re-tagging every item. He was just trying to explain to us why SCOP won't go away, and why he's okay with us doing what we do.

Yes, this is true. Tag errors happen all the time and they wont go away. If I owned a store this shouldnt be happening daily. Maybe 1-2 items a week on average depending on the size of the store. If the employees dont take down the old signs when they supposed to every time, then it is a problem and your wife is taking good advantage of their clumsiness at your local store and it seems they never worked to improve.

Where I worked the kids never put up the labels, unless they been there a while. Under normal circumstances the department managers did the labels. The reasons are obvious, the manager (in many cases) knows the products they carry the best and also knows where they merchandised the special displays.

[asif9t9]

ok, since you brought up the "straw man" twice, I must say you are going all over the place with "re-tagging everything"....lol

I think I know what you are getting at now....



Yes, this is true. Tag errors happen all the time and they wont go away. If I owned a store this shouldnt be happening daily. Maybe 1-2 items a week on average depending on the size of the store. If the employees dont take down the old signs when they supposed to every time, then it is a problem and your wife is taking good advantage of their clumsiness at your local store and it seems they never worked to improve.

Where I worked the kids never put up the labels, unless they been there a while. Under normal circumstances the department managers did the labels. The reasons are obvious, the manager (in many cases) knows the products they carry the best and also knows where they merchandised the special displays.

Thank you thank you thank you!! I felt like I was talking to a wall. But I understand typing in a forum isn't always the most clear way to communicate.

Listen, I'm the husband and I don't personally care to go looking for deals. My wife does. It's like a hobby for her. I find it completely funny and odd how she can always find these mis-labelled shelves. Even to the point where she doesn't grab everything she could grab for free, because she just doesn't want to overdo it. She will often get things we don't need, but then she gives it away to family or donates to the local shelter.

I work in business. I don't get how this store (and all the others my wife takes advantage of) continually operate like this. And here's a point my wife brought up yesterday, about how you could say she's "helping" everyone out. Grape jelly says $1.89 on the shelf. But the sign is wrong. It's actually no longer on sale and will ring up for $1.99. If someone pays attention, they will get the item for free. But how many people out there know about SCOP. Some people will probably just argue for $1.89. Most people won't even notice and will just pay $1.99. Think about it....people pick up the grape jelly only because it says it's on "sale" for $1.89. Then they walk out not knowing they paid $1.99. And this is just one small example. But my wife finds so many items, at ALL stores, mispriced.

I honestly felt like Dominion Fresh or Free stopped because of people like my wife. She was once searching for expired items and another shopper told her she was part of a "Fresh or Free" club (wth?). So I figured there must be other people who take advantage of SCOP the same way. I'm surprised to find out here that people don't. You guys just get excited over an occasional deal. Understand, I haven't bought a razor blade in over a year. Gillette whatevers, my wife picks up these necessary items for free so often, there are enough for me, and for her to give away to people and donate. If you guys are thinking there is one store with one incompetent manager, you're wrong. There are mispriced shelves all over.

[No Frills]

Absolutely, even the most organized and well ran stores will have some items mispriced. It has nothing to do with incompetence.

[LondonOntGuy]

Grocery stores seem to be more cooperative about this than anything else. A few years ago, I ended up getting a free PS2 game because Superstore was selling a bunch of older ones for 10 bucks, down from 20. I got home and noticed I got charged the full amount, 20 bucks. I called up and they applogized and said to come in and they'll fix it. All I did was sign something and I got my money refunded, and the game for free because it was 10 bucks.

A&P(Cheapside & Adelaide) listed Hungry-Man Dinners as one price, but the scanned price came up as higher, basically they hadn't updated the sign yet. Every morning for about two weeks I managed to get a free one. Not too bad I say, they were great for lunches.

HMV, they were selling Simpsons season sets for 10 bucks off. I got charged the full amount. I went back to get it fixed but the manager was in full on ***** mode and said I'll only get the 10 dollars back for each one overcharged, and NOT a discount, despite there being a sign at the front. Out of spite, I just got a refund instead, and went to Wally World in the same mall.(White Oaks Mall)

Other times at Wally World (Argyle Store) they act completly ignorant to the existance of this and claim they have no clue what I'm talking about, despite there being a sign at the customer service desk. Or at least it was there at that time.

[catwalk]

As stated in one of the first posts from 2005, I have this happen ALL the time (price scans higher) and when I mention it the cashier always plays dumb & has no idea what I'm talking about when mentioning SCOP.

Usually I watch as the items are put on the screen & if I mention it while they are scanning, they say I have to PAY the higher price, then can be refunded, but since they corrected it BEFORE I paid, too bad for me. At least I get it at the right price, I guess.

I've never, out of the literal hundred times I've had something scan wrong, got anything for free. There's always a line behind me (with people glaring) and never a manager around. It's usually $2-3 items.

SO, I've stopped trying, it was a total waste of time for me. What can I do differently?!?

[beripari]

What can I do differently?!?

Point to the SCOP "label" that SHOULD be displayed at/near the cash; if she/he has no idea, ask them to call a supervisor -- what do you mean there's never one around? SOMEONE must be in charge! WAIT for them to call that person. Who cares that there is a line up of people - they may learn something! It's YOUR $$ !! I'm sure THEY wouldn't want to be over-charged either But be prepared time-wise, this isn't a 2 minute activity especially if you need to "discuss" with the supervisor. Stick to your guns!

[catwalk]

Point to the SCOP "label" that SHOULD be displayed at/near the cash; if she/he has no idea, ask them to call a supervisor -- what do you mean there's never one around? SOMEONE must be in charge! WAIT for them to call that person. Who cares that there is a line up of people - they may learn something! It's YOUR $$ !! I'm sure THEY wouldn't want to be over-charged either But be prepared time-wise, this isn't a 2 minute activity especially if you need to "discuss" with the supervisor. Stick to your guns!
But do I have to wait, let the wrong price be scanned in, pay for it anyway, then stop everything & make them refund me?

Last week I bought a can of soup, on sale for $1.88. Rang up as $2.99. Told her the price was wrong & a sign said they were $1.88. She had a guy go check the price & he verified. I asked if I got it for free & she said "what? no, you get it for the sale price." & acted like I should be greatful for that.

Can they put in the SCOP practice during the same transaction, for sure?

If yes, I've been screwed out of hundreds of $ and corrected pricing for a LOT of items. This makes me mad.

[vr6man25]

But do I have to wait, let the wrong price be scanned in, pay for it anyway, then stop everything & make them refund me?

Last week I bought a can of soup, on sale for $1.88. Rang up as $2.99. Told her the price was wrong & a sign said they were $1.88. She had a guy go check the price & he verified. I asked if I got it for free & she said "what? no, you get it for the sale price." & acted like I should be greatful for that.

Can they put in the SCOP practice during the same transaction, for sure?

If yes, I've been screwed out of hundreds of $ and corrected pricing for a LOT of items. This makes me mad.

sorry to say but you really NEED TO GROW SOME ****s.

make them give you the product free. do not leave the line or cash until they do.

[EmperorOfCanada]

sorry to say but you really NEED TO GROW SOME ****s.

make them give you the product free. do not leave the line or cash until they do.

^ +1

The answer is yes, many of those times you were probably entitled to the item free (or up to $10 off).

They *should* be able to do this at the till, however for simplicity sake and to not hold up lines, I tend to just pay the wrong price, then go on over to customer service desk and fight the fight there. Depending on the store sometimes they just honor it, and at others as you know by now they act like this is the first time they have ever heard of it, even if the sticker is right on the counter in front of them. They will try to only honor the lower price sometimes, or sometimes will tell you because they fixed the price at the till that it doesnt apply. Take my word on it, it DOES apply, even if they fixed the price to the displayed price.

Before you fight them though, try to know the code as best as you can, because you will only make yourself look foolish if you start fighting and you end up being wrong.

[krs]

Before you fight them though, try to know the code as best as you can, because you will only make yourself look foolish if you start fighting and you end up being wrong.

Maybe if you can't remember the details, just print out the relevant couple of key lines of the code and carry that with you in your wallet.
Stores I shop at seem to have really started to ge their act together, I haven't seen a pricing error in months.

[zoro69]

If they don't do it right, whether you argue with them or not, PHONE the 1-800 number, thats what its there for, and/or contact the store head office. You will be taken care of, probably with more then you would have been entitled to if it was done right. Heck, if you have to argue to get it done right then complain even if you do eventually get it. There is no excuse for there to be any hassle at all.

[beripari]

But do I have to wait, let the wrong price be scanned in, pay for it anyway, then stop everything & make them refund me?

Last week I bought a can of soup, on sale for $1.88. Rang up as $2.99. Told her the price was wrong & a sign said they were $1.88. She had a guy go check the price & he verified. I asked if I got it for free & she said "what? no, you get it for the sale price." & acted like I should be greatful for that.

Can they put in the SCOP practice during the same transaction, for sure?

If yes, I've been screwed out of hundreds of $ and corrected pricing for a LOT of items. This makes me mad.

Most stores do the SCOP at the cash; only place I've had to pay then go for refund is Sobey's. Personally, I think the store can implement it any way they want to as long as you eventually get the product for free -- no rules in the code whether they do it on the spot or at customer service. SDM charges .01 vs. "free" - they claim its so they can track their inventory! Print off a brochure of the code, carry it with you & stick to your guns next time! As one of the other said, stores seem to be getting their act together these days so you actually don't have to argue every single time as in th past. It has always been 1/2 hr process for me!

[zoro69]

actually the code specifically states something like "the cashier be authorized to implement the item fee policy". The ones who are requiring more staff to get involved or making the customer line up again at customer service aren't doing it right. Its not supposed to be any hassled - customer points out price error, cashier checks/has someone check price, cashier implements $10 off/free. Customer shoudln't have to do anything else

[EmperorOfCanada]

actually the code specifically states something like "the cashier be authorized to implement the item fee policy". The ones who are requiring more staff to get involved or making the customer line up again at customer service aren't doing it right. Its not supposed to be any hassled - customer points out price error, cashier checks/has someone check price, cashier implements $10 off/free. Customer shoudln't have to do anything else

Agreed.