View Full Version : Staples Return/Exchange policy? New AIO printer malfuntioning.
x-batman
Nov 17th, 2005, 06:48 PM
It is 30 days correct? Because I bought a Canon AIO printer on OCT 31st, and the scanner started malfunctioning lately. I leave the printer power on 100% of the time (I did this with all my previous printers as well) but with this AIO the scanner is malfunctioning. Would there be any problem iffor them exchanging it ? (I have used the ink, I will tell them to take the new ink from the new printer and let me take out my ink from this printer.)
The scanner scans the document half way and stops for an hour, and doesnt scan any more. I have tried it on 2 different computers, same thing.
Would leaving the AIO powered 100% of the time effect it at all?
haotj
Nov 17th, 2005, 07:03 PM
staples will charge you 150% restocking fee. I'm kidding, yeah 30 days, no stocking fee.
tlamm
Nov 17th, 2005, 07:04 PM
http://www.staples.ca/ENG/Static/static_pages.asp?pagename=help_policy_returns
Seems to say 30 days. Box it up and try and return it. Worst thing that can happen is they say no..
It is 30 days correct? Because I bought a Canon AIO printer on OCT 31st, and the scanner started malfunctioning lately. I leave the printer power on 100% of the time (I did this with all my previous printers as well) but with this AIO the scanner is malfunctioning. Would there be any problem iffor them exchanging it ? (I have used the ink, I will tell them to take the new ink from the new printer and let me take out my ink from this printer.)
The scanner scans the document half way and stops for an hour, and doesnt scan any more. I have tried it on 2 different computers, same thing.
Would leaving the AIO powered 100% of the time effect it at all?
x-batman
Nov 17th, 2005, 07:36 PM
http://www.staples.ca/ENG/Static/static_pages.asp?pagename=help_policy_returns
Seems to say 30 days. Box it up and try and return it. Worst thing that can happen is they say no..
I just want a straight exchange I like this printer but the damn scanner is messed :mad: gots me going crazy (the scanner was one of the reasons I bought this AIO over just the IP4000 printer, it supposed to be really good and does slides and negatives too)
162
Nov 17th, 2005, 07:42 PM
yeah they'll exchange it - I returned some stuff about 6 weeks after purchase and they still gave me a merchandise card.
Arrow
Nov 17th, 2005, 09:11 PM
You're still within 30 days, so I don't see a problem... though some stores have their own stamp that they stamp onto receipts saying 10 days return/exchange for business machines.
that_staples_guy
Nov 17th, 2005, 09:52 PM
You're still within 30 days, so I don't see a problem... though some stores have their own stamp that they stamp onto receipts saying 10 days return/exchange for business machines.
That's what pisses me off at this company.