How to get a free HD PVR from Rogers

[nitroblu]

man, rogers retentions is impossible to talk to these days...they seem to really be tightening their belts

[ziggazig]

When you guys get the 1-yr free PVR and 20% off and stuff, do you have to agree to a contract?

Also, has anyone gotten cable deals when they were already with Rogers for Internet/home phone, and were given a good cable deal to sign up for cable as well? Is it better to try to do this over the phone, at Rogers plus stores, or wait for a promotional flyer? I'm wondering if they send offers automatically if you have some but not all services with them.

no, i have never agreed to a contract. if you're talking a to a CSR in the Billing department or anywhere other than 'Retentions', they only have access to certain promotions (which usually require a contract of some sort).

when i got my all my deals from speaking to someone in Retentions, i had only been a customer for a few months - cable, internet, home phone and mobile.

[ziggazig]

man, rogers retentions is impossible to talk to these days...they seem to really be tightening their belts

i noticed that as well. i tried calling a few times before i spoke to someone in 'Retentions'. i would call and instantly say, "cancel services".

the automated voice would say, "I'll get someone to help you with that...". i heard a message about the iPhone 3GS being sold out. this could be a sign you're not being transferred to the 'Retentions' department. i was transferred to 'Billing' every time. and these people could most certainly not offer me anything worth taking.

what seems to work now is firstly saying what service you want to talk about. when the automated voice says, "tell me why you're calling", i said, "internet".

she said, "what kind of help do you need with your internet?"

then i said, "CANCEL SERVICES".

i was transferred to the 'Retentions' department right away. i did not hear the iPhone 3GS message, and my wait time was much shorter.

you can usually tell right off the bat if you're talking to someone from 'Retentions'. they are very quick to make offers, they are fast with their computers, and they have access to tweaking all of your services (most CSR's not in retentions will only have access to one or two of your services, they're usually slower, and they will transfer you to someone else to deal with another part of your bill).

another potential tip: i always ask where the call center is located and most 'Retentions' people are in Moncton and the CSR's are in Toronto. but this could just be circumstantial.

all the best!

[filip3311]

i already got a year free for my hd pvr. Just wondering has anyone gotten free extreme internet?

[Ashtangi]

Grrr... my 20% off credits just expired, and my total bill just jumped from $180 (inclusive of tax) to $235 for Rogers home phone, Express internet, and cable TV (Digital VIP, PVR, TMN and HDTV specialty pack).

I just called, presumably got billing, and was offered a 10% reduction if I signed a 1-year contract. Apparently that was the most they could offer.

[lagos]

Grrr... my 20% off credits just expired, and my total bill just jumped from $180 (inclusive of tax) to $235 for Rogers home phone, Express internet, and cable TV (Digital VIP, PVR, TMN and HDTV specialty pack).

I just called, presumably got billing, and was offered a 10% reduction if I signed a 1-year contract. Apparently that was the most they could offer.

but did you talk to retentions or officially called "Customer Relations" department?

I am due for renewal on the free hdpvr and discounts so thinking of calling during the weekday.

[BobSagget]

When your discount ends (mine states it is over Aug 22/09) should you wait til that time to phone in to cancel or before that month's next billing cycle starts (mine ends July 26th)

[mrdc]

Odd. Rogers called yesterday to offer us a year's free PVR. I wasn't on the call, so I don't know if there's any sort of commitment after the first year. Has anyone else gotten this offer? It sort of came out of the blue. We only subscribe to their basic service right now. :confused:

[mrdc]

When your discount ends (mine states it is over Aug 22/09) should you wait til that time to phone in to cancel or before that month's next billing cycle starts (mine ends July 26th)
Definitely call before the billing cycle starts, or they'll charge you. I was told by a rep that I could call on the last day of my Internet promo to cancel, but when I did, they said I should have called earlier, and ended up charging me a month of Extreme. :mad:

[gimmegimme]

Odd. Rogers called yesterday to offer us a year's free PVR. I wasn't on the call, so I don't know if there's any sort of commitment after the first year. Has anyone else gotten this offer? It sort of came out of the blue. We only subscribe to their basic service right now. :confused:
I also got a similar call. They offered me three digital terminals - free for three months. They were only SD terminals though (not even PVR) so I wasn't interested. I also only subscribe to their basic service right now.

[raging001]

[QUOTE]{man, rogers retentions is impossible to talk to these days...they seem to really be tightening their belts}
I called 3 times and they wouldn't budge on my contract deals kept telling there was nothing. So I just called bell and told them that my contract was up with rogers and what can they do for me. I am going to bell got a good deal with only 1 yr contract. But still angry about rogers not even try to keep me as a costumer.

[Hybrid88]

When you called 3 times did you actually get forwarded to Retentions or was it the 1st rep you spoke to?


[QUOTE]{man, rogers retentions is impossible to talk to these days...they seem to really be tightening their belts}
I called 3 times and they wouldn't budge on my contract deals kept telling there was nothing. So I just called bell and told them that my contract was up with rogers and what can they do for me. I am going to bell got a good deal with only 1 yr contract. But still angry about rogers not even try to keep me as a costumer.

[raging001]

the first one I talked to was cs then I said I wanted to cancel my service they put me threw to the retention department and they pretty much told me there couldn't do nothing so I left it at that and called to more times even called today and told them I was going to go with bell if they couldn't give me what I had before. They wouldn't budge SO bell gave me a price i couldn't walk away from I been with rogers for 3 yrs never had a problem getting deals before til now>:(

[SW20 MR2]

What did you get from Bell? I'm considering switching if Rogers doesn't give me a decent offer.


They wouldn't budge SO bell gave me a price i couldn't walk away from I been with rogers for 3 yrs never had a problem getting deals before til now>:(

[AnnaBanana]

Considering Bell here... this is what they offered me:

Home phone under $20 per month (no services though)
Internet 2GB/month $20 per month - this includes free wireless home networking
Bell TV (includes an HD received for a year) - $25 per month

But i need to sign a two year contract... which sucks...

Thoughts?

[Citizen Bmac]

I called Rogers last night. We have had all our services with them for 3 years and my wife has used them for cell for 7 years. We have had no discounts other than the bundle discount and our monthly bill is about $250.

We have 2 HDTV's but until now have only had SD cable. It took some time but I eventually got to retentions. I talked to a guy named Will, and he was a bit of a dick and said the best he could offer me was 1 HD PVR for a year, and $5/month off our home phone. I asked if there was anything else he could do and he said he could only do 1 promotion per service. I knew it to be a lie and he had lied about some other things during our conversation so I let him go and decided to try Bell.

I called Bell and talked to a nice guy named Jonathan. He offered me a very similar deal to Rogers, but with more channels. The catch is that the deals only last for 1 year and the contract is for 2 years. He tried to sell me on internet as well but I've been with Bell for internet before and they throttle their traffic way too much. I hung up, talked it over with my wife and we decided to give Rogers one more shot before cancelling our cable.

We called Rogers again and went immediately to retentions. The retentions person asked if she could make us an offer and I told her we wanted to cancel all services and she began to process the order. My wife eventually chimed in and asked exactly what offer she was referring to. This girl bent over backwards to make us happy. This is what we ended up with:

-2 free HD PVR's for a year
-20% bundle discount on all services up from 15%
-VIP cable (which we already had)
-The Movie Network
-HD Specialty Pack

All this for about $64/month. WAY better then what we had. The girl was so nice that we decided to press for more.

She also gave us $10/month off our home phone, and we also changed my wife's cell phone plan to a plan I saw here at RFD, which includes:

-250mins daytime
-Evenings and week-ends from 6p.m.
-Caller ID, voicemail (we got her to throw in call waiting as well)
-100mins Canadian long distance/month

All this for $20 + system access fee + taxes.

Then I told here we wanted an internet jack in our home theatre because my receiver and Blu-Ray player are both network capable, and she scheduled a technician to come this Saturday and install the new jack for free.

Our new monthly total is $192, and we have 2 HD PVR's instead of 1 SD, more channels, a better cell phone plan and we're getting another internet connection installed for free. They also offered my wife a free phone upgrade but she wanted to look at them in person before deciding.

Realistically, I don't think I could be much happier with the increase in services and savings that we got. Thanks RFD!

[AnnaBanana]

wow - super impressive, i wasn't able to get that so i need to try again. i hate that it's so dependent on the CSR that you get! ugh...

[Proteinz]

Hey Guys,

My contract is currently expiring (20% discount, free hd-pvr for a year, specialty channels, etc), and I called rogers twice to renew my discounts to no avail.

Through those phone calls, the reps gave me a lot of BS and I wanted to see if you can help me clear it up:

Question 1: If a discount has been applied to an account can it be reapplied?
excuse from rep: Discount cannot be reapplied because it was already applied to your account.

Question 2: I call in saying "CANCEL CABLE SERVICE", and promptly ask to speak with the retention department. The Rep said I was speaking with relation and she was from that department. Would I be speaking to the right person?

Question 3: For those of you with expiring free HD-PVR boxes, have you called in to renew the discounts?

2 strikes today. I really find it annoying how speaking to certain rogers reps can be like night and day.

[ziggazig]

Hey Guys,

My contract is currently expiring (20% discount, free hd-pvr for a year, specialty channels, etc), and I called rogers twice to renew my discounts to no avail.

Through those phone calls, the reps gave me a lot of BS and I wanted to see if you can help me clear it up:

Question 1: If a discount has been applied to an account can it be reapplied?
excuse from rep: Discount cannot be reapplied because it was already applied to your account.

Question 2: I call in saying "CANCEL CABLE SERVICE", and promptly ask to speak with the retention department. The Rep said I was speaking with relation and she was from that department. Would I be speaking to the right person?

Question 3: For those of you with expiring free HD-PVR boxes, have you called in to renew the discounts?

2 strikes today. I really find it annoying how speaking to certain rogers reps can be like night and day.

Answer 1: Yes. If you search through this thread you'll find that many people have had the HDPVR free for two years and then recently renewed for another two year deal.

Answer 2: Probably not. The regular CSR's like to lead you to believe you're talking to the correct department when you're most likely just talking to the front lines. I've hard a hard time getting through the front line of CSR's lately, but I recently figured out a way that got me to the right people.

When I called, I was asked to say what I was calling about. I said, "Internet". Then the automated voice said, "What kind of help would you like with your internet?" At that point I said, "Cancel services".

I have found that if you say "cancel services" right away, you almost always get sent to the front line CSR's - the people who have very limited access to promotions. Try the above tactic and see if you have better luck. Say what service you're calling about, then say "Cancel services".

Answer 3: I have not reached the end of my discounts (2 Free HDPVR's for two years, etc) but like I wrote earlier, many people have had discounts re-applied.

Does that help? Keep us posted! Good luck!! :)

[BobTheSnake]

I need a bit of help and what you guys think. I moved in my new minihome at the end of february and presently I have Cable (HD), internet and home phone all with Rogers. It's a promotion that last 1 year so it's all free. Right now I pay 50% of for the first 6 month for a dual receiver HD-PVR and I pay the 8$ for a HD bundle which include HD TSN and Discovery.

Since all the services are free for 1 year, I don't have any bargaining power right. I couldn't call them and ask them to give me my pvr 50% off again for 6 other months after my first 6 months are done and so on. What do you guys think. I know I'm not paying a lot right now (like 18$ per month) for all the services but still I don't want to pay full price on the HD-PVR if I don't have too. It's just I don't feel I have any bargaining chips with that free promotion.


Let's jump next year when my promotion will end. I'm not good at bargaining and stuff, but if I shop at bell then call them to cancel my stuff and get to talk to rentention, will I still be able to try to get a good deal even if for like my first year, I got it for free?

[d-burn]

So here's what happened to me.

My 6 months of VIP @ 42.99 just ended, but I still have a free box for 1 year (6 months into that).

Rogers CALLS ME and asks me if I'm happy with my services. blah blah. I complain about having to order the whole specialty pack just to get HD TSN. The dude says he will give me 20% off my services for 1 year, if I agree to a 1 yr term. I'm okay with that.

Then i'm transferred to a confirmation person, and all of this is confirmed. I made a point of asking if my free hd pvr stays in place, and she says yes.

Also, these changes weren't supposed to happen until my next billing cycle.

The next day I get a Rogers confirmation email. I open it, and it shows an immediate change to my account in regards to the 20%. Then, instead of having my hdpvr free, it's only 20% off. So i'm like WTF! obviously.

I call and supposedly make it to customer relations, where the chick tells me that you can't combine 20% off with a free hd pvr. The system will only allow 1 promotion for VIP and the box is apparently bundled with it. Is she full of it? How are all of you saying you have 20% discount, plus HDPVR for free? If she tells me you can't combine the two in the system, then you'd all be lying. No?

I told her I needed to think about what I want to do and call back a few days later.

[Citizen Bmac]

She's lying. I just got the 20% and 2 free HD PVR's a few days ago, and my friend called the day after me and got the exact some thing.

[ayb]

So here's what happened to me.

My 6 months of VIP @ 42.99 just ended, but I still have a free box for 1 year (6 months into that).

Rogers CALLS ME and asks me if I'm happy with my services. blah blah. I complain about having to order the whole specialty pack just to get HD TSN. The dude says he will give me 20% off my services for 1 year, if I agree to a 1 yr term. I'm okay with that.

Then i'm transferred to a confirmation person, and all of this is confirmed. I made a point of asking if my free hd pvr stays in place, and she says yes.

Also, these changes weren't supposed to happen until my next billing cycle.

The next day I get a Rogers confirmation email. I open it, and it shows an immediate change to my account in regards to the 20%. Then, instead of having my hdpvr free, it's only 20% off. So i'm like WTF! obviously.

I call and supposedly make it to customer relations, where the chick tells me that you can't combine 20% off with a free hd pvr. The system will only allow 1 promotion for VIP and the box is apparently bundled with it. Is she full of it? How are all of you saying you have 20% discount, plus HDPVR for free? If she tells me you can't combine the two in the system, then you'd all be lying. No?

I told her I needed to think about what I want to do and call back a few days later.
I've learned from experience to always ask for a reference number on the call when changing anything in the plan or they confirm something over the phone because they mess up something most of the time specially when you're changing several things in your account.
I think those ones calling you at home and offer something to renew are third party agents, the ones doing the actual confirmation is rogers (i could be mistaken). So next time I suggest you confirm the package with the second agent, and get a reference number for the recorded call. Had the same offer experience with my home phone. They locked me for a year but there was no discount... lol. A quick call with a date and reference number fixed it.

[AnnaBanana]

I just called Rogers again (I am a new customer - have existing wireless but nothing else). they are offering me NOTHING for a 'new customer". over $150 per month for basic cable, basic HD channels, basic home phone and basic internet (which is all i need). the guy said there is NO FREE PVR deal whatsoever, that he'd like to 'know who is offereing this at rogers', blah blah blah. then he said that bell must be 'selling the farm' if they are offering me what i claimed.

Bell offered me a WAY BETTER DEAL. i'm gonna call rogers back later to see who else i can speak to, but i can't speak to retentions if i'm not already a tv / internet / phone subscriber, so how do i talk to someone who is gonna want me as a customer? i couldn't believe that no one would offer me any kind of deal to be a new customer...

help!!

[Citizen Bmac]

If you're not an existing customer you won't get the retention deals. If you're looking for new service there is no question that Bell is cheaper.

[dakubs]

After reading all the posts here..I called into Rogers wanted a Free HD-PVR Saturday July 4th. I had a Free HD terminal for one year with the purchase of my TV but that expired a month ago and I was now getting charged the regular monthly fee. The first time I called in failed. Not even sure I got to the Customer retention people. Got the usual run aroiund and not the offer I was looking for. Than I tried the 'Internet" and "Cancel Services" method mentioned in an earlier post. I did get to rentention. I used the switching to Bell line, I've seen their ads in the paper offering more HD channels for less. At first I was offered 15% off my services. I told the gal my neighbour was offered a free HD PVR and 20% off for a year. She told me she could do 20% off and a free HD terminal (not PVR) with a one year commitment. I pressed and asked why not HD-PVR. She said since I do not have an HD-PVR currently active on my account she could not give me one for free. So I asked would it be possible for me to add a PVR to my account and call back and get it free for a year. SHE SAID YES! I made sure I got a reference number from her. Went down to my Rogers video...swapped my HD terminal for an HD-PVR, called back in and got the 20% off and the free HD-PVR for a year. My bill with cable and internet went from over $150/month to $101 taxes in. Thanks to everyone for all the advice.

[d-burn]

After reading all the posts here..I called into Rogers wanted a Free HD-PVR Saturday July 4th. I had a Free HD terminal for one year with the purchase of my TV but that expired a month ago and I was now getting charged the regular monthly fee. The first time I called in failed. Not even sure I got to the Customer retention people. Got the usual run aroiund and not the offer I was looking for. Than I tried the 'Internet" and "Cancel Services" method mentioned in an earlier post. I did get to rentention. I used the switching to Bell line, I've seen their ads in the paper offering more HD channels for less. At first I was offered 15% off my services. I told the gal my neighbour was offered a free HD PVR and 20% off for a year. She told me she could do 20% off and a free HD terminal (not PVR) with a one year commitment. I pressed and asked why not HD-PVR. She said since I do not have an HD-PVR currently active on my account she could not give me one for free. So I asked would it be possible for me to add a PVR to my account and call back and get it free for a year. SHE SAID YES! I made sure I got a reference number from her. Went down to my Rogers video...swapped my HD terminal for an HD-PVR, called back in and got the 20% off and the free HD-PVR for a year. My bill with cable and internet went from over $150/month to $101 taxes in. Thanks to everyone for all the advice.

Ok. So if all of you are getting 20% and a free PVR, and on your bills the free PVR isn't erased for the 20% instead, i need to call back and try to get someone that isn't going to BS me and say they can't be combined.

[Hybrid88]

Finally worked something out with Rogers. I called Rogers and said "Internet" and then "cancel services"

20% off Roger services and 2 free 1yr rental of HD-PVR. This was the best they could do. No more free HD Specialty Pack.

With the free HD PVR rentals, additional channels, Internet and 20% discount I'm getting more services/channels from Rogers for about the same price now.

[AnnaBanana]

quick question...

i just signed up with Rogers for cable / phone / internet. how long should i wait before calling retentions to see if they wanna keep me ;)??

i've had wireless with them for years, but i'm new to the other services. they gave me 15% off the three services, and basically some free movies, but that's it. they said that there was no PVR offer for new customers... only through retentions... which i can't call yet i guess???

thanks for your advice!!

[Ashtangi]

Finally worked something out with Rogers. I called Rogers and said "Internet" and then "cancel services"

20% off Roger services and 2 free 1yr rental of HD-PVR. This was the best they could do. No more free HD Specialty Pack.

With the free HD PVR rentals, additional channels, Internet and 20% discount I'm getting more services/channels from Rogers for about the same price now.

Were you already getting any free HD-PVR rentals?

I had 20% off services until recently but was still paying for an HD-PVR. Ideally I'd like to get 2 free HD-PVRs, and I'm thinking about purchasing a TV for the bedroom.

[Hybrid88]

My previous discounts include free HD Specialty Pack, discount on Digital VIP, 1/2 price HD PVR rental (1 device). After I made the call, I got 2 free HD PVR rentals and 20% discount on my bill.


Finally worked something out with Rogers. I called Rogers and said "Internet" and then "cancel services"

20% off Roger services and 2 free 1yr rental of HD-PVR. This was the best they could do. No more free HD Specialty Pack.

With the free HD PVR rentals, additional channels, Internet and 20% discount I'm getting more services/channels from Rogers for about the same price now.


Were you already getting any free HD-PVR rentals?

I had 20% off services until recently but was still paying for an HD-PVR. Ideally I'd like to get 2 free HD-PVRs, and I'm thinking about purchasing a TV for the bedroom.

[Ashtangi]

I just called in and got Retentions.

Now that my credits have expired, I am paying a ridiculous amount -

$225 (inclusive of tax) for:

Digital VIP Cable with HD-PVR, TMN, and HDTV Speciality Pack.

Home Phone with 2 Features

High Speed Express

I just called it to have my credits re-instated, and the CSR claimed that they can't re-instate that promotion until at least 3 months have passed. Grr. He offered me a free HD-PVR, and a number of other discounts that would reduce my overall bill to approximately $175 per month, including tax. It still seems rather expensive. Anyone have a comparable package?

[swales]

^ I ran into the same thing this week so I'm going to call back tonight and see if I can at least get the 20% off and free HD pvr's, otherwise I'll just cancel my account as there's no way I'm paying something like $89 more then I was last month

[Ashtangi]

^ I ran into the same thing this week so I'm going to call back tonight and see if I can at least get the 20% off and free HD pvr's, otherwise I'll just cancel my account as there's no way I'm paying something like $89 more then I was last month

I'm going to take a different approach when I call in next time and just ask for 20% from the start plus the free HD-PVR.

Let me know if you make any progress when you call in tonight.

[Imrik]

I called in and got put through to retentions and the guy offerred me a free HD PVR for one year and 20% off internet. I wasn't getting very far with him, so I said I'd think about it.

Called in the second day, and the lady offerred me up $10 off home phone, 20% off internet and cable for a year, and gave me credit for my Digital Box rental. I Took her up on that.

Called in the third day and got the free HD PVR for a year.

So in the end I got:

Cable 20% off one year
Internet 20% off one year
Phone $10 off
Digital cable box rental fee credit
Free HD PVR one year

[swales]

So in the end I got:

Cable 20% off one year
Internet 20% off one year
Phone $10 off
Digital cable box rental fee credit
Free HD PVR one year

That's exactly what I hope to get tonight when I call

[j8lam]

Do you actually need a contract to get the better choice bundles discount? I currently have a 15% discount because I have all 4 Rogers services. I recently got a letter saying this discount was expiring soon and I would need to agree to a new 2 year term to keep it. I always thought the bundles discount would apply as long as I had all services with Rogers. This is the first I've ever seen anything that mentioned a commitment.

[Ashtangi]

I called in and got put through to retentions and the guy offerred me a free HD PVR for one year and 20% off internet. I wasn't getting very far with him, so I said I'd think about it.

Called in the second day, and the lady offerred me up $10 off home phone, 20% off internet and cable for a year, and gave me credit for my Digital Box rental. I Took her up on that.

Called in the third day and got the free HD PVR for a year.

So in the end I got:

Cable 20% off one year
Internet 20% off one year
Phone $10 off
Digital cable box rental fee credit
Free HD PVR one year

What do you say during your follow up calls? Do you acknowledge that you already called in? And do you just say you're looking for something slightly better?

[abercrombieboy]

Is it possible to switch to Bell for Cable TV but stick to Rogers for Internet?

[swales]

Is it possible to switch to Bell for Cable TV but stick to Rogers for Internet?

Nope because Bell doesn't have cable tv :razz:

Actually yes you can switch to Bell for the Sat tv and have Rogers internet

[abercrombieboy]

Nope because Bell doesn't have cable tv :razz:

Actually yes you can switch to Bell for the Sat tv and have Rogers internet

lol - i didnt know Bell was satellite. Just preparing in advance for my remaining year of 2-year free PVR :)

[Zedix]

Do you actually need a contract to get the better choice bundles discount? I currently have a 15% discount because I have all 4 Rogers services. I recently got a letter saying this discount was expiring soon and I would need to agree to a new 2 year term to keep it. I always thought the bundles discount would apply as long as I had all services with Rogers. This is the first I've ever seen anything that mentioned a commitment.

As far as I know, the bundle discount has always required a commitment to keep the services for 2 years yeah. They make you agree to it over the phone. If you cancel before the term is up, you have to repay all the money you saved through the discount.

[The_Professor]

Do you actually need a contract to get the better choice bundles discount? I currently have a 15% discount because I have all 4 Rogers services. I recently got a letter saying this discount was expiring soon and I would need to agree to a new 2 year term to keep it. I always thought the bundles discount would apply as long as I had all services with Rogers. This is the first I've ever seen anything that mentioned a commitment.

Technically yes you need to commit for two years. I wasn't comfortable with that and told retentions as much and they instead gave me 20% off my cable and internet (I have other discounts on our wireless portion). I did the math, and it works out to be about the same except no committment required. I have two free HD PVR's that will expire in April, at that time I would be willing to commit if they renew the deal.

[j8lam]

As far as I know, the bundle discount has always required a commitment to keep the services for 2 years yeah. They make you agree to it over the phone. If you cancel before the term is up, you have to repay all the money you saved through the discount.

Funny, because I was never told about this... I'm surprised they can take back discounts since there's nothing signed in writing about a commitment. Thanks for the info.

[Tammy101]

Hi guys, I'm currently with Rogers and my bill comes to about $160/month for Internet, TV and home phone. I called them and asked to cancel all services, they checked and they said they can only give me 20%, which after taxes will be $145 for all 3 services.

Bell is offering me this package for $86 + taxes:
1. Home phone with 2 calling features + 1500 minutes long distance within North America.
2. High Speed Internet, upto to 42GB/month.
3. 1 HD receiver and 3 basic receivers for my TV.
This is $87+ taxes, no other fees.

I'm thinking of switching. The only problem is Bell doesn't have the specialty channel that my dad wants (which is SBTN). But if I can save roughly $50/month for 12 months, I don't think he would mind not having that channel!

Do you guys think I should switch? Is there anything about Bell that you guys can forwarn me ?

Thanks in advance.

[IntrepidRT]

Do you guys think I should switch? Is there anything about Bell that you guys can forwarn me ?

Thanks in advance.
Robbers and Bell are two of the same. They both hold monopolistic views of competition and will both attempt to screw you whenever possible.

[AnnaBanana]

Hi guys, I'm currently with Rogers and my bill comes to about $160/month for Internet, TV and home phone. I called them and asked to cancel all services, they checked and they said they can only give me 20%, which after taxes will be $145 for all 3 services.

Bell is offering me this package for $86 + taxes:
1. Home phone with 2 calling features + 1500 minutes long distance within North America.
2. High Speed Internet, upto to 42GB/month.
3. 1 HD receiver and 3 basic receivers for my TV.
This is $87+ taxes, no other fees.

I'm thinking of switching. The only problem is Bell doesn't have the specialty channel that my dad wants (which is SBTN). But if I can save roughly $50/month for 12 months, I don't think he would mind not having that channel!

Do you guys think I should switch? Is there anything about Bell that you guys can forwarn me ?

Thanks in advance.

i almost switched to bell. then i realized that everytime i called bell, it (1) had to be within strict business hours (funny how that is NOT enough!), and (2) i was ALWAYS talking to someone in India. and they lie and say that they are in canada. anyway i am going to support Rogers just BECAUSE i want to support canadian workers, because they have great retention programs (just keep checking this thread!), and because they have better hours for help if i need something. even the email that i received from Bell confirming what we had discussed on the phone was FULL of spelling mistakes, and sentences that did NOT make sense (clearly written by someone for whom English was not their first language). i get that they can price things less because they outsource so much of their call centre staff (india), but i'd rather pay MORE and support workers here. i also find that the CSR's i speak to at rogers know what i'm talking about, because they USE the services themselves, whereas when i spoke to the Bell representatives you could tell that they were just using a 'script'.

up to you though!

[Nutchos]

Hi guys, I'm currently with Rogers and my bill comes to about $160/month for Internet, TV and home phone. I called them and asked to cancel all services, they checked and they said they can only give me 20%, which after taxes will be $145 for all 3 services.

Bell is offering me this package for $86 + taxes:
1. Home phone with 2 calling features + 1500 minutes long distance within North America.
2. High Speed Internet, upto to 42GB/month.
3. 1 HD receiver and 3 basic receivers for my TV.
This is $87+ taxes, no other fees.

I'm thinking of switching. The only problem is Bell doesn't have the specialty channel that my dad wants (which is SBTN). But if I can save roughly $50/month for 12 months, I don't think he would mind not having that channel!

Do you guys think I should switch? Is there anything about Bell that you guys can forwarn me ?

Thanks in advance.

42GB cap is pretty low. Unless you're doing very minimal web surfing (i.e. no downloading large files) I'd try to get that changed. One thing rogers is really good about is if you go over your cap, not sure about telus.

Anyway, otherwise looks like a decent deal.

[kellya]

i almost switched to bell. then i realized that everytime i called bell, it (1) had to be within strict business hours (funny how that is NOT enough!), and (2) i was ALWAYS talking to someone in India. and they lie and say that they are in canada. anyway i am going to support Rogers just BECAUSE i want to support canadian workers, because they have great retention programs (just keep checking this thread!), and because they have better hours for help if i need something. even the email that i received from Bell confirming what we had discussed on the phone was FULL of spelling mistakes, and sentences that did NOT make sense (clearly written by someone for whom English was not their first language). i get that they can price things less because they outsource so much of their call centre staff (india), but i'd rather pay MORE and support workers here. i also find that the CSR's i speak to at rogers know what i'm talking about, because they USE the services themselves, whereas when i spoke to the Bell representatives you could tell that they were just using a 'script'.

up to you though!

Completely and totally agree with you. The #1 reason why I will stay with Rogers and not go with Bell is because Rogers actually has kept their Canadian call centres open.

[swales]

I'm going to take a different approach when I call in next time and just ask for 20% from the start plus the free HD-PVR.

Let me know if you make any progress when you call in tonight.

Just got off the phone and at first the lady said she could only give me the same crappy discount that the guy offered me yesterday and I said I know you can do better then that...lol She came back with the 20% off cable and internet, $10 off a month on the phone and the 2 HD PVR's for free for 1 year. Looks like I'll be staying at Rogers for 1 more year

[Imrik]

What do you say during your follow up calls? Do you acknowledge that you already called in? And do you just say you're looking for something slightly better?

On my second call, I didn't mention that I had called in before. I just said I was looking to cancel because of better prices from Bell. They'll try to offer you up a some deals at that point.

[steph053]

Ahhh!!! I don't know how to do this! We've been with Rogers for 15 years for internet and cable, cell phone for 22 years + my cell phone account and a separate internet account all totalling 300 a month. They won't give me anything and are basically telling me that I already have a really good discount from the 10% (better choice bundles). This is so frustrating.

I didn't threaten to cancel because I feel awkward doing that.

Now she's telling me to downgrade my services to save money.

What is the best way to go around asking for an HDPVR + 20% discount?

[swales]

What is the best way to go around asking for an HDPVR + 20% discount?

Tell them Bell will give you the deal, also you can tell them "co-workers" just got the deal in which they will say we can't match other clients bills but will do it anyways and finally tell them I guess I'm going to have to cancel and only once did I actually have the guy so "okay, let's close the account"....lol

[steph053]

Tell them Bell will give you the deal, also you can tell them "co-workers" just got the deal in which they will say we can't match other clients bills but will do it anyways and finally tell them I guess I'm going to have to cancel and only once did I actually have the guy so "okay, let's close the account"....lol

I guess I will have to do the whole 'cancel' thing. I'm going to try again tmr.. I already called 3 times today (including my dad calling to make me an authorized user. I'm scared of getting blacklisted or something.. although I was super polite when I was talking to them. Hopefully they're nicer on Fridays.. being so close to the weekend.

Does anyone find it harder to speak with cable retentions than wireless? They throw credits for my cell phone bill so much easier (I've never had to threaten to cancel), but with cable, I feel like I'm lucky to be even getting the 10%..hahhaha

So should I just flat out ask for the PVR thing or should I ask them what they can do for the account? It's kind of hard to know how to start the conversation..haha.

[jjtsl]

What I always do is to tell them I'm thinking of canceling and switching to Bell. What this does is to give you an out (if you think that this CSR is not giving you what you want) to say "Ok, I'll think about your offer some more."

[barricuda]

Called Rogers retention services (Internet-> Cancel Services) and told them about a Bell offer for Cable+Home Phone+Internet that came upto $90+taxes

Rogers offered the following.
Free HD PVR for one year.
20% off on cable (Basic HD package only)
HD Speciality channel pak free for 1 month
30% off on Express Internet
$10 off on basic home phone + call display

Totals $93 inclusive of taxes. :)

What kind of discounts do you get for the VIP/Movies packages?? (I have only the basic stuff)

Thank you RFD for all the info :)

[Jonavin]

Do you actually need a contract to get the better choice bundles discount? I currently have a 15% discount because I have all 4 Rogers services. I recently got a letter saying this discount was expiring soon and I would need to agree to a new 2 year term to keep it. I always thought the bundles discount would apply as long as I had all services with Rogers. This is the first I've ever seen anything that mentioned a commitment.

I got the same letter so I called to complain about losing my 15% because I didn't have their home phone; they offered me 20% discount for 1yr and a free PVR.

[jstapley]

Make sure you keep an eye on your bill.

I called Rogers on Christmas eve and told them about the Bell promotion (free HD PVR for 12 months) and they offered me 24 months. I was extremely happy and I picked up my new PVR.

However, 6 months later I noticed they have been billing me $24.95 a month for the PVR. I called to speak with an agent and they said "hmm...that's strange? We see the 24 month free rental on your account....let me transfer you to customer service to take care of this."

They transferred me to retentions and the lady said there was no record of it and the best they could do is offer me 12 months free starting today? I tried to cancel but they wouldnt even let me!!!! The account is in my wife's name!!! Ughh!

I'm gonna try calling back tomorrow. I'll escalate and ask them to retrieve my original call from their voice loggers. They should be able to do it.

It was very frustrating and the lady was a real "C U Next Tuesday".

[nosnoop]

Is the retentions department open 24/7? Or just business hours?
What would be the best time to call?

[steph053]

is the 20% off cable and the 30% off internet part of the better choice bundles or is that another discount?

[ayb]

I got the same letter so I called to complain about losing my 15% because I didn't have their home phone; they offered me 20% discount for 1yr and a free PVR.
Weird.. got the same letter too. 14 years i've been with them, I never had to renew anything to get a discount. Called rogers directly, they didn't know what it was, didn't see anything expiring on my account and told me to ignore the letter (he actually said it sounds like a scam.... lol). He double checked again just to make sure and I asked for a reference number to the call just in case I get dinged on my next bill.
Called the number on the letter out of curiosity and it said something about a "pager customer cannot be reached" or something. wtf :confused:

[Jonavin]

Weird.. got the same letter too. 14 years i've been with them, I never had to renew anything to get a discount. Called rogers directly, they didn't know what it was, didn't see anything expiring on my account and told me to ignore the letter (he actually said it sounds like a scam.... lol). He double checked again just to make sure and I asked for a reference number to the call just in case I get dinged on my next bill.
Called the number on the letter out of curiosity and it said something about a "pager customer cannot be reached" or something. wtf :confused:

The guy I called had access to Rogers accounts and billing system since he was able to look up all my stuff without me telling him... so I would assume it's legit. I was careful to not volunteer any info.

[ayb]

The guy I called had access to Rogers accounts and billing system since he was able to look up all my stuff without me telling him... so I would assume it's legit. I was careful to not volunteer any info.
Oh, everything looked legit in the letter that's why I was surprised when he said "it sounds like a scam". I must have asked him to check 3-4 times and ask him if he's sure I can ignore it and he said yes. We'll see on the next bill I guess.....

[Jonavin]

Just checked my wireless account and I see this on it:

Discount(s)
Rogers Wireless Ambassador 20% - To be removed on 15/07/2010

But my cable/internet doesn't show anything. I'll wait until my next bill to see if it's also on that.

[Rocketo]

yup i just threatened got a hd pvr for 12 months and cable and internet reduced by 20% in cost

[chipspew]

I have over a year left on contract. Can this still work?

[skyrink]

crud, just when I was reading up about them not knowing I was the son and not the dad calling....the guy knew it was me cause my voice sounded too young. So he added my name to the account.

anyways, my current services are:

Total for Home Phone = $24.59 (Basic Line + 2 features)
Total for Internet = $34.57 (Hi-Speed Lite)
Total for Cable TV = $60.30 (Digital VIP Cable + HD PVR)

i called in to renew my services and savings for another year....I think I got

-$10 off and 20% off for home phone
-20% off and upgrade to express internet free for 3 months
-free HD PVR for 1 year, HD Specialty Pack free for 1 month, 20% off for cable TV
(all with the better choice bundle of 15% off)

good? anywhere I could of improved on? Thanks.

[j0nny]

I've been with rogers for 1 yr now, cable then after a few months wireless.

I just called in re: cable and spoke to retentions and was offerend 20% discount for 1 year, and HDPVR for 1 year, and 1 month HD specialty pack for free.

This is alright for me, but all I really want is the HD specialty pack for 1 year, I see some people have gotten this, may I ask how'd you go about this?

Also is there a discount for 1 year agreement that can be stacked with the 20% discount?

Thx

[mom22qts]

My husband and I have been talking about this for months but it's his name on the bill so they won't talk to me and he's too chicken to call...
Well, I've decided tonight's the night: we're going to call together and get a HDPVR.

[dtrader69]

My husband and I have been talking about this for months but it's his name on the bill so they won't talk to me and he's too chicken to call...
Well, I've decided tonight's the night: we're going to call together and get a HDPVR.

ya...someone needs to wear the pants! :D

[j0nny]

In my family, my dad's too chicken to call, so I called in and now the bill is in my name... w/e its a way to build credit, and revenue for further negotiations and my rapport with rogers.

[S N Frost]

In my family, my dad's too chicken to call, so I called in and now the bill is in my name... w/e its a way to build credit, and revenue for further negotiations and my rapport with rogers.

Its good from a rogers revenue perspective, but don't assume that it will mean jack squat in terms of building credit. When I was younger and in university, I had a Rogers cell phone in my name, a $120/month cable and internet bill from them (split multiple ways with roommates of course) and a Bell landline, but no credit card (I had never wanted to deal with the bill at the end of the month). Later, when I finally applied for a credit card, I was turned down because I had no credit record whatsoever. All those years of paying like clockwork, and it didn't mean squat.

[j0nny]

Ah yea, but for me I'm using my student credit card, and my dad pays this bill. So it works like clockwork for me, lol.

[slradcli]

For the free PVR: do you need to already have it, or can you buy it once you convince Rogers to give you the free year or two? I ask because right now I have just basic $30/month cable. I'm buying a new TV next month and I want to upgrade to digital cable/HD. Will I already have to be an HD customer to get the free box rental? I also have Rogers internet but my cell phone service is with Bell (no home phone).

[MaximDude]

I called Rogers today twice since my HD specialty package and HD terminal free rental was ending and I got nothing. They just wouldn't budge even an inch! :(

I tried calling in and said 'retentions' to the automated voice and got nowhere with the CSR I got. Then I tried again, this time saying 'Internet' then 'cancel services' and still got nowhere with another CSR. All they keep saying is that I've already gotten promotions from them and they can't extend or give new ones to me even though I've been with them for over 20 years! :|

So now all I have is 20% off bill and free HDPVR for two years left. No more free HD specialty pak or 2nd HD terminal. I tried the Bell called me up and offered me a good deal etc too and didn't work either. So anyone got anymore ideas or are they really clamping down these days and won't give out anymore freebies?

[HockeyFan]

I called Rogers today twice since my HD specialty package and HD terminal free rental was ending and I got nothing. They just wouldn't budge even an inch! :(

I tried calling in and said 'retentions' to the automated voice and got nowhere with the CSR I got. Then I tried again, this time saying 'Internet' then 'cancel services' and still got nowhere with another CSR. All they keep saying is that I've already gotten promotions from them and they can't extend or give new ones to me even though I've been with them for over 20 years! :|

So now all I have is 20% off bill and free HDPVR for two years left. No more free HD specialty pak or 2nd HD terminal. I tried the Bell called me up and offered me a good deal etc too and didn't work either. So anyone got anymore ideas or are they really clamping down these days and won't give out anymore freebies?

Depends who you get. Try asking for the office of the president. They cut deals since it's the last escalations dept. I'll see if I can dig up a direct phone number.

[bestjsg]

my deal I got from last August ( free HD PVR + HD specialty + 2 x sd box) is expiring the end of the month and I am moving in 3 weeks, so I called and all they wanted to give me is 10% off their regular price = $ 64.xx , I said no thank you , just cancel my serivce, so the guy went ahead to arrange the cancel......oh well...whatever, I will be spending a lot of time packing and unpacking I can deal with no TV for a little bit, by then Rogers may come up with some deals...

[SWstriker17]

spoke to retentions rep and got the PVR for free for 2 years with the channels and got the fee waived for 2 digital boxes also got my bill lowered drastically as i had received a call from Bell offering me a good deal and then told Rogers what Bell had offered and they gave me an even better deal since we've been with them for 18 years +

[lbamboo]

spoke to retentions rep and got the PVR for free for 2 years with the channels and got the fee waived for 2 digital boxes also got my bill lowered drastically as i had received a call from Bell offering me a good deal and then told Rogers what Bell had offered and they gave me an even better deal since we've been with them for 18 years +


Hi there, could you please let us know what the offer you got from Bell was so we can quote the same offer?

Many thanks!!

[mr_yellow]

called in just now and only got 1 year free HD-PVR and no-go on any specialty HD packages... said I was cancelling to go to bell...

Not the best but will do for me... will do the same song and dance next year. Rep said that they don't have any 2 year promotions and the best promotion on the HD channel package was 50% off for 4 months...

[canabiz]

Just got a call from a Rogers rep earlier tonight to remind me that my 2 years free rental will expire soon. I asked him if there's any other promotion and he said there's none because they can't do back-to-back.

I didn't use the PVR feature a whole lot but I'd like to keep my HD channels so I will probably downgrade to a HD box.

Anyone else in the same boat i.e. your 2 year free rental is about to expire and what do you do?

[S N Frost]

Called tonight for my father, who was paying an insane amount for his cable and internet.

What we got was the following:
Digital VIP for 59.95
Free HD box rental for a year (4 months extra on top of the HD starter pack discount that we already had)
Free HD-PVR for a year
3 mos. free HD Specialty Pack
1 mo. free Movies pack
20% off everything.

Not too bad all in all.

[mangoman]

For a total of? (I mean once the 3mos. and 1mo free offers are up - curious as my PVR offer should be coming up soon - 2 years has flown by so fast!)


Called tonight for my father, who was paying an insane amount for his cable and internet.

What we got was the following:
Digital VIP for 59.95
Free HD box rental for a year (4 months extra on top of the HD starter pack discount that we already had)
Free HD-PVR for a year
3 mos. free HD Specialty Pack
1 mo. free Movies pack
20% off everything.

Not too bad all in all.

[ChopSuey]

I called in last August and got a bunch of discounts and free PVR. But, they won't do it again because they won't do back to back promos (as mentioned above). Oh well... I downgraded to Basic Digital and switching to a regular HD box to save money.

[HockeyFan]

They charge a ridiculous amount for rentals. I think the HD box is $12/month and PVR is $24/month. You might get a few dollars off with VIP, but damn that's insane!

[2k5tsx]

They do back to back... i'm on my second 2 year term on the HD PVR. Also have a one year HD Box.

When this expires going to try to use my DVD recorder instead of the PVR and just keep an HD box.

[S N Frost]

For a total of? (I mean once the 3mos. and 1mo free offers are up - curious as my PVR offer should be coming up soon - 2 years has flown by so fast!)

If I remember correctly, something like $127 -tax in, $104-tax in without movies.

[mangoman]

Ok thanks - seems a bit high but I'll see if I can maintain what I already have - something like $76 all in (HD-PVR + high Speed lite, no HD specialty, no movies).


If I remember correctly, something like $127 -tax in, $104-tax in without movies.

[FulltimeIT]

Hey guys, Appearntly my dad just got a year rental of PVR for 40 cents a month? he used the Bell had a better offer , and the PVR would be the second one from rogers in our house

[S N Frost]

Ok thanks - seems a bit high but I'll see if I can maintain what I already have - something like $76 all in (HD-PVR + high Speed lite, no HD specialty, no movies).

Well, that price is with High speed express too.

[ChopSuey]

Well, I decided to call back and I finally got a good retentions rep who was able to offer me the deal again. Here is my new deal:

Free HD-PVR again for one year
20% off cable for one year (Digital VIP /w HD Channels)
30% off internet for one year (Express)
System Access Fee waived for home phone (Classic Value Plan) for one year

Total with tax came to $120.

So I guess it does work back to back. Another year with free HD-PVR. Woo hoo!!!

[Justine]

My bill is wrong again this month.
We call every month, speak to managers that "clear up" the issue and then again the next bill is wrong just the same. Why can't they get it right?

I am so close to just canceling everything and telling them to shove it.

[AnnaBanana]

i've only been a Rogers customer (TV / internet) for two months. cell phone customer for several years. how long do i need to wait until i call retentions to get a better cable / internet deal? do i even need to wait???

[Punira]

My current service with Rogers are:
Extreme Internet for $49.99 after $10 off.

Digital VIP
1 HD PVR 1 year
1 SD BOX 1 year
HD Specialty pack 1 year
All for $40.

So total to about 96 after VIP discounts etc..

My promo expires on Sept 15.

I tried calling in today and the rep also won't budge on continuing with the promotion. I am happy with $97 a month for all these and just want to continue being a happy rogers customer. They said they could not do anything for me.... :(

I guess I am gonna have to call again tomorrow..

[ChopSuey]

My promo expires on Sept 15.

I tried calling in today and the rep also won't budge on continuing with the promotion. I am happy with $97 a month for all these and just want to continue being a happy rogers customer. They said they could not do anything for me.... :(

I guess I am gonna have to call again tomorrow..

It's best to call AFTER your promo expires. If your promo expires on Sept 15, then call on Sept 16. Then when you call and they pull up your information, it will not show that you had the promo in the past (unless they actually do some digging). My promo expired a couple days ago, I called tonight, and was able to get the promo again as the CSR didn't notice I had the promo before.

[Punira]

It's best to call AFTER your promo expires. If your promo expires on Sept 15, then call on Sept 16. Then when you call and they pull up your information, it will not show that you had the promo in the past (unless they actually do some digging). My promo expired a couple days ago, I called tonight, and was able to get the promo again as the CSR didn't notice I had the promo before.

thanks for the tip. So it would be better to downgrade first for the month prior to the promo expiration date or else the bill for september would be at full price right?

[Tilter]

Well, I decided to call back and I finally got a good retentions rep who was able to offer me the deal again. Here is my new deal:

Free HD-PVR again for one year
20% off cable for one year (Digital VIP /w HD Channels)
30% off internet for one year (Express)
System Access Fee waived for home phone (Classic Value Plan) for one year

Total with tax came to $120.

So I guess it does work back to back. Another year with free HD-PVR. Woo hoo!!!
Does the 20% off cable already include the discount you have for your 3 bundles?

[breakfasteatre]

phoned up, talked to a nice enough rep after saying 'cancel my cable'.

was told that i cant get any deals for about 2 months and a week (or 3 weeks after my last deal expired)

It seemed pretty easy that he saw my last deal ended, should i call up another rep now and attempt for a deal or is it true i will have to wait another 2 months because no real deals will work on my account

[msklifesux]

Telephone $29.95 & $5.95 system access fee
Rogers Hi-Speed Express $44.95
Cable VIP 64.97
Asian Television 29.95, 40% off
The Movie Network $24.95
rental: cable modem, 2 regular box

Wants: 4 digital terminal rentals, with atleast 2 PVR...
and some sort of reasonable juicy discount... please advise.

... will grow some balls and call them today @ 6 after work.

[steinberg]

I was offered two year free PVR like everyone else on Aug 7 last year. Since my TV 1 year promo was up today so I called as I think about switch to satelite TV early or late. My surprise and shock is the lady said "We don't give you free merchandise. If you leave the cable service, we are going to charge you 1 year for $24.95per month as you have two year contract". I told her "No, the person who offered me this promo never mentioned anything for contract, he just offered me for this promo...." she said she is going to document this that I need to be pentalty for the contract of 2 year free pvr.

Very shock of this customer service. They need prove if I agree on any contract right? Just to double check in case I am wrong... I am going to fight for sure. I have all other services with Rogers as well.

[bestjsg]

....so I have called Rogers and cancelled my TV service entirely since my promo is ending in 3 weeks and they simply don't want to show me that they want to keep me as a customer. So I called Bell try to cancel my home phone to see if I can waive the move fee of $ 50 , they loyality group rep offer me their basic TV with 3 x sd receivers and the Chinese combo pack with home phone all for $ 57.49 for the first 12 mths and $ 72.xx for the 2nd 12 mths, and yes it is 2 yrs contract. It sounds pretty good..what do you think ? maybe it is time to 'really' cancel your service with Rogers and maybe if there are enough cancellations they may wake up and start offering good deals again..

[canabiz]

Just got a call from a Rogers rep earlier tonight to remind me that my 2 years free rental will expire soon. I asked him if there's any other promotion and he said there's none because they can't do back-to-back.

I didn't use the PVR feature a whole lot but I'd like to keep my HD channels so I will probably downgrade to a HD box.

Anyone else in the same boat i.e. your 2 year free rental is about to expire and what do you do?

I decided to call Rogers and tell them I would like to cancel the cable packages because the bill is getting out of hand now that I have to pay for the HD-PVR rental. The first person I got on the phone waived the fee for another 12 months :lol: when I told her I was about to sign with a competing company.

I didn't want to sound like greedy mofo so I didn't negotiate for another 2-year term :D. I will take this for now and I am safe for another year with no rental fee. Bring on the football games in HD!!!

I don't know about you guys but I have always had good experience calling after working hours. Seem like the people are more easy-going and accomodating.

:)

P.S: Waiting to get a $20 grocery gift card from Rogers because they made an outgoing call to me a few days ago to remind me my rental HD-PVR promo is coming to an end. Guess it's a moot point now but the GC is coming nonetheless...

[botmi]

I called 3 days ago and told the lady up front that my 2 years free PVR is about to expire and that I am interested to see what they can do for me.

Without being pushy at all I got 12 months of HDPVR, 12 months of HDbox (not PVR), 30% off internet, 30% off cable.

...so it is totally not true that if they know you had an offer they will not extend it

[Hybrid88]

My attempts only gave me 20% off all my Roger services and two free HDPVR rentals. Not exactly the same as my discounts previously with Rogers VIP discount, HD pack free discount, free box rental and so on.

They are all over the place but once I'm done with my 1 year contract with them I need to find alternatives. I can't stand Bell with their offshore support.

[voided]

hmmm i have 2 free PVRs and VIP
I also have two outstanding cell/data plans, extreme plus internet and home phone all at good deals. I like rogers and have always got a good deal from them.
For cable
I Pay about $66 taxes in for 2 PVRs and VIP plus HD specialty which I think is decent. It includes about 10% VIP discount and 15% Bundle discount. Comments?

I would buy a PVR from them but I have cooked two in two years so far, sonot really worth $400 to me... that and I think the software is terrible! I have one of the PVRs up soon but I would also like TMN HBO service, has anybody got a good deal including TMN? $17 a month seems a bit steep as I am just paying for a small number of shows I would watch. I will try and call early and see if I can renew, never had a problem with back to back, I like to remind them of my loyalty (7 years) and prompt bill payment (not hard when its preauthorized).

[voided]

My attempts only gave me 20% off all my Roger services and two free HDPVR rentals. Not exactly the same as my discounts previously with Rogers VIP discount, HD pack free discount, free box rental and so on.

They are all over the place but once I'm done with my 1 year contract with them I need to find alternatives. I can't stand Bell with their offshore support.


what exactly is HD pack free discount? is that free specialty pack ie showcase etc...

[AnnaBanana]

i've only been a Rogers customer (TV / internet) for two months. cell phone customer for several years. how long do i need to wait until i call retentions to get a better cable / internet deal? do i even need to wait???

anyone know? thanks!

[dmpP]

anyone know? thanks!

any time!

When I ported my cell from Bell, I got setup with a rogers retention cell plan.

I moved in to a new house about 1.5 yrs ago. I got all 3 home services (tv, internet, home phone). I got a decent deal, and when the first year was nearly up, I called back and got a few more discounts, plus free HDPVR along with free HD channels, and a second digital box for free.

Now, with 2 cells (I ported my wifes # over too) and the 3 home services, my bill is on average about $180ish/mo - that's everything included (taxes, SAF's, etc, etc)

Keep in mind that YMMV.

I spent about 25hrs worth of phone calls and waiting on hold to get the deal that I've got.

Sometimes you get a good rep, sometimes you don't.

[surfbarry]

Called Rogers tonight, was lucky to be transferred to Customer Relations. The lady was nice, I told her that I am going to switch to bell and she offered to try to match what I can get from Bell. Finally I got:

1. 30% off Internet
2. 20% off Digital VIP
3. 20% off HD Speciality pack, first 4 months free
4. Free HD PVR for 1 year

Not that great but I think I can live with it for a year:D

[luckbamboo]

Does anyone have the problem when after getting the new 20% off the Digital VIP cable, your Better Choice Bundles 15% discount gets reduced dramatically?

I called Rogers to ask about that and they said that since I got the new 20% off Digital VIP, my Better Choice Bundles 15% discount does not apply to the whole cable portion anymore, only to the extra outlet included in the VIP package (that I don't need) + any specialty channels.

Ended up I don't get as much savings with the (20% off the Digital VIP cable + Better Choice Bundles 15% discount) vs (Better Choice Bundles 15% discount)...just to let you guys know...

[Mardos]

What is the number to call ?

[TripleHelix]

I got lucky that my 20% off wasn't on the VIP thing. They gave me 20% both cable and internet services and then I saved 10% off my cellphone bill with the better choice bundle. Also got one free HDPVR rental for 12 months.

Bill is around 120$ and it says I saved over 90$.

[KSYC]

My 1 year promotion was ending next week so I called into Roger's too see what I could get. I was lucky and got a nice rep who looked to see what he could do.

Overall, I was satisfied with what I got so I just accepted the offer, just have to check the bills next month. Everything was for 1 year again.

- 30% off High-Speed Internet
- $10/month credit on home phone (Only have 1 calling feature)
- 20% Digital VIP
- Free HDPVR + Standard Def box
- HD Specialty Pack.

$120/month tax in.

[yb1004]

it looks getting hot!!! anyone know about when the deal is finished?

[coconut_head]

I can't believe I missed this thread all along...

Currently, I have the following services with Rogers:

Basic Extended package for cable;
Extreme for internet;
2 wireless lines (@ $45 each line before all the bogus fees and taxes).

I am also receiving a 10% discount on all services from the better choice bundles package, however, I signed for the 2 years contract just last month.

If I can subscribe to a 20% discount that you guys mentioned, I think it'll bring down my bill by a bit. Any advice on how I can approach them?

Thanks for any help!

[mangoman]

Can't believe you missed it either!!!
The problem is that you signed a contract and you may not have any leverage :(



I can't believe I missed this thread all along...

Currently, I have the following services with Rogers:

Basic Extended package for cable;
Extreme for internet;
2 wireless lines (@ $45 each line before all the bogus fees and taxes).

I am also receiving a 10% discount on all services from the better choice bundles package, however, I signed for the 2 years contract just last month.

If I can subscribe to a 20% discount that you guys mentioned, I think it'll bring down my bill by a bit. Any advice on how I can approach them?

Thanks for any help!

[comicbookguy]

can anyone else backup the claim that it is better to wait AFTER your current discounts/promos expire? mine is up next month but i'd rather get it settled now.

[Metablob]

What's the current best Bell deal to quote when you are calling in?

[jmhlin]

I can't believe I missed this thread all along...

Currently, I have the following services with Rogers:

Basic Extended package for cable;
Extreme for internet;
2 wireless lines (@ $45 each line before all the bogus fees and taxes).

I am also receiving a 10% discount on all services from the better choice bundles package, however, I signed for the 2 years contract just last month.

If I can subscribe to a 20% discount that you guys mentioned, I think it'll bring down my bill by a bit. Any advice on how I can approach them?

Thanks for any help!


I believe you signed a 2 yrs contract for wireless service. You probably can try to negotiate a 20% discount for your cable service. I believe if you cancel your cable now, you just need to pay back the bundle discounted amount for the cable portion.

[KSYC]

can anyone else backup the claim that it is better to wait AFTER your current discounts/promos expire? mine is up next month but i'd rather get it settled now.


My promos was expiring on Aug.20th, but I managed to renew them couple days ago.. so if you have 1-2 weeks left, you can give them a call and try. I wouldn't recommend it if you still have 1 month left. Also, the new internet promo is 30% off and the old promo was 20%, so they were able to remove the old promo codes and apply the new one.

[Aggy]

I've haggled with Rogers over a dozen times in the last year and each time I use the same opening lines. If you're unsure if it's a good time to negotiate this method always works.

You: "Hi, I'm just calling to see how much notice I need to give Rogers if I wanted to cancel my internet/cable/home phone."

Rogers: "I can certainly help you with that. Usually you need to give 30 days notice. May I ask why you wanted to cancel?"

Hint: this is the magic line I always wait for them to say. From here on in, you need to know what you want out of your contract.

You: "Well, I think my promotions are ending soon and "Bell" was offering me pretty much the same services for less."

Rogers: "Well, it looks like your promotion ends blah, blah, blah."

From here on in it's pretty much smooth sailing. They may tell you to call back in a few weeks. They may ask you what Bell is offering. Make sure it sounds reasonable like the 20% off, 2 PVR's, etc and they will try to come up with a plan. Funny thing is you already know what they'll offer you. If it doesn't work, call back later. Good luck.


My promos was expiring on Aug.20th, but I managed to renew them couple days ago.. so if you have 1-2 weeks left, you can give them a call and try. I wouldn't recommend it if you still have 1 month left. Also, the new internet promo is 30% off and the old promo was 20%, so they were able to remove the old promo codes and apply the new one.

[napoleonz]

Free HD-PVR
20% of internet
20% of Digital VIP
20% off HD-specialty pack.

....all for 1-yr.

Thanks info guys.

[Mach1Chris]

Dumb question... are there any good promos for new customers? I'm moving in a few weeks and need to get rogers setup... I need a regular HD box and a HDPVR, digital vip and probably an HD specialty pack or two. For internet I'm probably just going to try out that 19.99/mo one on here and I don't need a home phone..

any suggestions?

Thanks,
Chris

[Aggy]

You could see if Bell has anything cheaper to offer, call Rogers and ask them if they can match it.

The best deals are when you're already a customer...I got my deals less than a year in. When my promos were almost up I called them and used the method I described above. I wouldn't sign anything more than a year - that goes for cable, internet or cell phone.


Dumb question... are there any good promos for new customers? I'm moving in a few weeks and need to get rogers setup... I need a regular HD box and a HDPVR, digital vip and probably an HD specialty pack or two. For internet I'm probably just going to try out that 19.99/mo one on here and I don't need a home phone..

any suggestions?

Thanks,
Chris

[GDood]

Crashed and burned today. 20% off VIP Ultimate with movies and 2 free HD PVRs for a year is up August 17 and I was told the discounts could not be given for a second time.

Should I try try again? Are all the calls logged and I risk being labeled a chronic caller?

I currently have 3 services with Rogers. Digital cable, internet, and cell phone.

Thanks,

[jokadeska]

finally managed to get:

30% off internet
20% off cable

Thanks everyone!

[coldpower27]

I've haggled with Rogers over a dozen times in the last year and each time I use the same opening lines. If you're unsure if it's a good time to negotiate this method always works.

You: "Hi, I'm just calling to see how much notice I need to give Rogers if I wanted to cancel my internet/cable/home phone."

Rogers: "I can certainly help you with that. Usually you need to give 30 days notice. May I ask why you wanted to cancel?"

Hint: this is the magic line I always wait for them to say. From here on in, you need to know what you want out of your contract.

You: "Well, I think my promotions are ending soon and "Bell" was offering me pretty much the same services for less."

Rogers: "Well, it looks like your promotion ends blah, blah, blah."

From here on in it's pretty much smooth sailing. They may tell you to call back in a few weeks. They may ask you what Bell is offering. Make sure it sounds reasonable like the 20% off, 2 PVR's, etc and they will try to come up with a plan. Funny thing is you already know what they'll offer you. If it doesn't work, call back later. Good luck.


You could see if Bell has anything cheaper to offer, call Rogers and ask them if they can match it.

The best deals are when you're already a customer...I got my deals less than a year in. When my promos were almost up I called them and used the method I described above. I wouldn't sign anything more than a year - that goes for cable, internet or cell phone.

Thanks gonna give it a shot.

[tic-tac]

the best advise is to be polite and make conversation.

[mike200015]

I have basic cable right now (non-digital) and would like to switch to digital. If I only get 1 digital box, will I still be able to watch tv on the rest of my TVs that don't have the digital cable box?

[mike200015]

Just called and spoke to CxR twice, and both times the best they would do is:
2 Free HDPVR 1 year
VIP Package
Movie Network Package
20% Discount off both packages

So the bill would Total: $69 + tax

We currently have basic cable (non-digital) and have every Rogers service, been customer for 10+ years. I dont want to spend more than $55-60 before taxes. Can I get a better deal than this?

[Scav]

Tried calling Cogeco and asking them how much notice to cancel. They told me and happily asked if they should go ahead and schedule the cancellation. I've been a loyal customer for 9 years.

[jookydrinker]

I've haggled with Rogers over a dozen times in the last year and each time I use the same opening lines. If you're unsure if it's a good time to negotiate this method always works.

You: "Hi, I'm just calling to see how much notice I need to give Rogers if I wanted to cancel my internet/cable/home phone."

Rogers: "I can certainly help you with that. Usually you need to give 30 days notice. May I ask why you wanted to cancel?"

Hint: this is the magic line I always wait for them to say. From here on in, you need to know what you want out of your contract.

You: "Well, I think my promotions are ending soon and "Bell" was offering me pretty much the same services for less."

Rogers: "Well, it looks like your promotion ends blah, blah, blah."

From here on in it's pretty much smooth sailing. They may tell you to call back in a few weeks. They may ask you what Bell is offering. Make sure it sounds reasonable like the 20% off, 2 PVR's, etc and they will try to come up with a plan. Funny thing is you already know what they'll offer you. If it doesn't work, call back later. Good luck.

Just got off the phone with Rogers...did exactly as described and got the my PVR free for another year plus 20% off my cable and packages. probably should have haggled more to get more discount on my internet and cellphone, but I started the conversation only referring to cable so alas that's my mistake. Anyway, the guy was super friendly, I told him that Bell was offering 20% off with free PVR for 24 months. He wouldn't budge on the 24 months for me but otherwise gave me what I wanted.

[gailsim]

Did you have to sign a contract (1 yr or 2 yr term?) with them for these free hdpvr and 20% deals?

[sacabeans]

I got mine about 6 months ago. I lived in a condo and just said that Bell was in our building and offering a PVR deal to new customers. The retentions person gave me 2 years free HDPVR, 1 year free HD specialty channels (which have been a hassle because they only set it up for 3 free months, and I had to fight ever quarter to get someone to renew it) and they gave be 20% off my cable and internet bill.

I have Rogers VIP and the movie network so I am guessing the added 20% was because my bill was pretty high already.

[aerohead888]

My one year deal with Rogers is up next week. I called Rogers and they were able to offer me the same thing as I currently have for another 12 months on my first attempt.

Of course, I started my call with the usual phrase... "I would like to cancel my service" and was redirected to the retentions department.

Here is what I am getting:

Price: $55.25 (all taxes in) for one year
Digital VIP Cable
Timeshifting Themepack
Customer Choice Package (5 channels - Military/G4/NHL/Food?/some crappy channel my wife wanted)
HD Specialty Channels
HD PVR Rental
Plus I Already own another HD PVR + 2 other SD Boxes

I'm pretty happy with the deal. It would be a major pain in the arse to actually switch to Bell. Also, my older tv's and tuner cards continue to work without having to drop a box in front of it.

[Rothwellsmith]

Well I didn't get a 20% off - but i did get the free PVR for the year and I'm happy with that. Maybe I should have tried calling back but that was basically what I wanted given I have Digital Cable, HBO, TMN etc.. and with the bundling of cell phone and internet i get 10% off already - so she said she couldn't add on the extra 20%.

However, I did have to ask outright "Can you provide me with a PVR unit for free, at least for one year"

After all the prompting that Bell was going to offer me a better rate when everything was summed up...they would have let me cancel until I said 'can you offer me XYZ"

Good Luck

[littlerocks]

Sorry guys for what maybe a silly question but have read many of these posts but am still unsureof one thing. When I call Roegers and ask for a free HD PVR (along with all the other discounts I will be asking for) will i need to already have one already ? And if not then will I just go to a rogers store to pick it up ? Thanks in advance

[mangoman]

Either or - if you've got one already, call in and try for the reduction in monthly charge. If you don't have one, call in and try to get them to temporarily give you one (1-yr or 2) and waive the monthly charge (and yes you just tell them which Rogers location you would like to pick it up at and mosey on over when they say it'll be ready for pick-up).


Sorry guys for what maybe a silly question but have read many of these posts but am still unsureof one thing. When I call Roegers and ask for a free HD PVR (along with all the other discounts I will be asking for) will i need to already have one already ? And if not then will I just go to a rogers store to pick it up ? Thanks in advance

[sacabeans]

Sorry guys for what maybe a silly question but have read many of these posts but am still unsureof one thing. When I call Roegers and ask for a free HD PVR (along with all the other discounts I will be asking for) will i need to already have one already ? And if not then will I just go to a rogers store to pick it up ? Thanks in advance

You do not need to already have the HD PVR box. I had the simple digital box and was instructed to go to the store and pick it up. Dont wait too long because I waited a week to pick it up and they said my deal was not visible on the computer. I had to call again and got the same deal.

[littlerocks]

Awesome, thanks guys, wil call today and let you know what deal i was bale to swing:razz:

[littlerocks]

Just got off the phone with Rogers, was able to get one free HD PVR for one year (pushed for 2 years but no luck), 20% off my cable (VIP package), 20% off internet (EXPRESS) and $10 off home phone with system access fee waived ($5.95 I think ).

I know others have done better but with just one call i dropped my bill about $45/month for the exact same services and got a free HD PVR out of it(which I will try to renew in one year)

Tried to get a free year of the HD specialty pack but no luvk there either, maybe I should have told them I would think about it and tried again later or is my deal pretty good ?

Thanks RFD !

[jamgyu]

I just called today and got the following:

Home Phone:

$10 off credit extended
sys acc fee waived
$5 US long distance package extended

Internet:

30% off Extreme

Cable:

Digital VIP existing discounts extended
2 x HD PVRs free for 1yr (on top of my existing free HD PVR.. 3 in total)

Movie Network Package FREE for 1yr


Total = $137.88/mo. taxes incl.


:D

[TripleHelix]

I just called today and got the following:

Home Phone:

$10 off credit extended
sys acc fee waived
$5 US long distance package extended

Internet:

30% off Extreme

Cable:

Digital VIP existing discounts extended
2 x HD PVRs free for 1yr (on top of my existing free HD PVR.. 3 in total)

Movie Network Package FREE for 1yr


Total = $137.88/mo. taxes incl.


:D

Movie Network free for a year is pretty damn HOT!

[scoper]

My 2 year free HD PVR rental just expired, called them and asked them to extend the free PVR rental (without threatening to cancel, just asked if they could help me given how many years I've had services with them) and they did it for 1 more year with my verbal commitment that I would stay with Rogers for TV service for that year. Also asked for $10 off my home phone for a year and got it, I'm happy. Again.

[MIT]

Called and spoke to the retention dept.

Offered:
$10 off home phone
20% internet
20% Cable TV
HDPVR extended for 1 yr
Digital Terminal for 1 yr

Not the greatest, but I took it. Just as an FYI, I actually did call Bell to get a comparable package, and in the end, the 1yr cost diff is about $50 more with rogers. Given that I have all my services with them, I chose to stick with them.

[Matryx]

My 1 year promotion was ending next week so I called into Roger's too see what I could get. I was lucky and got a nice rep who looked to see what he could do.

Overall, I was satisfied with what I got so I just accepted the offer, just have to check the bills next month. Everything was for 1 year again.

- 30% off High-Speed Internet
- $10/month credit on home phone (Only have 1 calling feature)
- 20% Digital VIP
- Free HDPVR + Standard Def box
- HD Specialty Pack.

$120/month tax in.

Is the with extreme or express high-speed internet?

[canabiz]

I got the same deal like some of you folks for my mom, free HD PVR and some discounts knocked off the bills

She used to pay about $130/month for 3 services (home phone, cable and TV) and will be paying $90 moving forward.

[aerohead888]

My one year deal with Rogers is up next week. I called Rogers and they were able to offer me the same thing as I currently have for another 12 months on my first attempt.

Of course, I started my call with the usual phrase... "I would like to cancel my service" and was redirected to the retentions department.

Here is what I am getting:

Price: $55.25 (all taxes in) for one year
Digital VIP Cable
Timeshifting Themepack
Customer Choice Package (5 channels - Military/G4/NHL/Food?/some crappy channel my wife wanted)
HD Specialty Channels
HD PVR Rental
Plus I Already own another HD PVR + 2 other SD Boxes

I'm pretty happy with the deal. It would be a major pain in the arse to actually switch to Bell. Also, my older tv's and tuner cards continue to work without having to drop a box in front of it.


You won't believe this, but Rogers screwed up my order! They "missed" the changes to my account and started to charge me the full price. Jerks!

I'm on the phone with them now and they still haven't figured out what I should be paying even though the notes are on my file.

I'm sure that I will have to wait for my next bill to have this sorted out.

[aerohead888]

You won't believe this, but Rogers screwed up my order! They "missed" the changes to my account and started to charge me the full price. Jerks!

I'm on the phone with them now and they still haven't figured out what I should be paying even though the notes are on my file.

I'm sure that I will have to wait for my next bill to have this sorted out.

Morons! They are now telling me that the best that they can offer me is $69/month for what the last CSR offered me for 55.25. Anger level rising.... :evil:

Time to check out what Bell has to offer.

[iamdman]

Morons! They are now telling me that the best that they can offer me is $69/month for what the last CSR offered me for 55.25. Anger level rising.... :evil:

Time to check out what Bell has to offer.

This is common with Rogers, I have never made a change with Rogers and got a bill afterwards that was correct, even for the most simpliest service change.

[Distilled84]

I called in to Rogers this past Friday. I went in with a free HD-PVR and free standard digital box both free till the end of the month and was paying full price for my cable package and high speed extreme internet.

Although I said to cancel my services I wasn't immediately sent to the retentions department and after a brief conversation with the first CSR he forwarded me to 'customer relations'.

I told the person I was speaking with that I had some promotions that were ending and that Bell had offered me 20% off and two free PVRs.

After thinking about it for a while and examining my account the person agreed to what I said I would be happy to take. Both boxes free for another year and 20% off both cable and internet. Bill went from ~$143 to ~$112.

[Matryx]

I tried calling today to extend my promotions for another year. My promotions are ending in September and when I called in to tell them that they could only offer me what I was paying plus $6 extra. I told them I would think about it and called them back.

I currently have:
Rogers Home Phone = $33.95 ($10 off for 12 months & SAF Waive) = $24.36
Rogers Hi-Speed Extreme = $59.99 (20% off) = 47.99
Rogers Digital VIP Cable = $40 after discounts

Total is around $125/month

I tried telling them Bell was offering me a package to comeback but it seem they couldn't do anything else for me. I guess I'll try again later on the week.

[kingfencer]

Called and spoke to the retention dept.

Offered:
$10 off home phone
20% internet
20% Cable TV
HDPVR extended for 1 yr
Digital Terminal for 1 yr

Not the greatest, but I took it. Just as an FYI, I actually did call Bell to get a comparable package, and in the end, the 1yr cost diff is about $50 more with rogers. Given that I have all my services with them, I chose to stick with them.


similiar to what they offered me... said my bill was going up 5 bucks cause thats the max they can give me... what ever, paying 5 bucks more is better than 35 bucks more...


does threatening bell to cancel work? they are charging me 45 bucks just for home phone service... any other good phone line companies?

[iamdman]

similiar to what they offered me... said my bill was going up 5 bucks cause thats the max they can give me... what ever, paying 5 bucks more is better than 35 bucks more...


does threatening bell to cancel work? they are charging me 45 bucks just for home phone service... any other good phone line companies?

For VOIP I use www.vbuzzer.com, excellent line quality, no problems here, i paid $20 for the voip adapter and pay as you go for long distance 1.5c/min., GTA calling is free.

[Teletran]

Called in today and renegotiated my services since my existing promotions were expiring.

I received 20% of TV and 30% off Internet.

What I am getting:

HD specialty Pack
VIP Ultimate with Movies
Time shifting
HD PVR

Express Internet

The bill will be approximately $115.

Not too bad.

Good luck everyone.

[kingfencer]

now that i think about it, i should of lay the "economy is bad line" maybe i could of got more...

[steinberg]

For anything change on Cable account, they will send you an email with PDF attachment for the changes right away. Of course, you have to register the email with them.

You won't believe this, but Rogers screwed up my order! They "missed" the changes to my account and started to charge me the full price. Jerks!

I'm on the phone with them now and they still haven't figured out what I should be paying even though the notes are on my file.

I'm sure that I will have to wait for my next bill to have this sorted out.

[aerohead888]

For anything change on Cable account, they will send you an email with PDF attachment for the changes right away. Of course, you have to register the email with them.

I called back today and again, they weren't able to match my old rate. I pulled the plug and will be High Def-less by the middle of next month.

Anyone know if there is a thread similar to this one to get a good deal on ExpressVu? I did a quick search but didn't find anything specific like this thead.

[Matryx]

I'm really considering going back to Bell now. Bell retention have some really good discount and I can save at least $200/year going with them. Too bad my area don't have DSL and if I go back I would be going back as a new customer I believe.

[belowzeros]

man they are really jammin this super channel nonsense down our throats. they stuck the channels in the middle of my regular programming....anger

[steinberg]

I didn't get same discount on vip as last year. All I got this year is 20% off without contract, but when I called back spoke to another retention rep, I was told all discount is default to a contract. Be aware this, might need to fight later on if leave in middle..

[hawk99]

Called today and tried to get discounts on wireless and cable. For the cable, they said I already get the HD-PVR free and you are only allowed one discount per service.

For wireless, I'm currently on an old EPP plan ($20+SAF - 150 mins, Unlimited evenings/weekends from 8pm) and got offered this: $20 + SAF for 250 mins, unlimited evening/weekends from 8pm and Caller ID.

Isn't this basicallly the new EPP?

[kavatski]

One discount per service? With all the different answers you get everytime you talk to a Rogers rep, you wonder whether they just make it up as they go along.

We had a free HD PVR and free HD box that were expiring. It took three or four calls (the reps were nice but kept screwing up the discounts) but I phoned in and got the PVR free for another year. The best they would do on the HD box was a 20% discount. They also offered a 20% discount on the rest of our cable bill (VIP), which we didn't have before, and that more than pays for the rental on the HD box so we came out ahead anyway.

So with HD PVR, HD box, VIP cable and Lite internet (20% off this from earlier this year) we're paying about $95 tax in vs $150 without discounts. That's an extra $660 in my pocket this year. Not too shabby.

[Dynamyk]

Called in yesterday, told em bell was offering me a great package deal.

Nice lady took off 30% off my extreme internet and 20% off the VIP Package + a free HDTV PVR.

Im pleased. Before I had basic basic cable and the extreme and now i'm paying roughly the same price with all the extras :)

[kidflash23]

Called in yesterday, told em bell was offering me a great package deal.

Nice lady took off 30% off my extreme internet and 20% off the VIP Package + a free HDTV PVR.

Im pleased. Before I had basic basic cable and the extreme and now i'm paying roughly the same price with all the extras :)

That's a good deal !!!

[dhklai]

Hi,

I've the wireless and Internet services with Rogers for years but have switched to starchoice for TV 2 years ago. Now I'm thinking of going back to Rogers for cable TV if they have good promotions. I called yesterday, the CSR from the Sales Dept did not offer me anything except the bundle discount from current 5% to 10%. He really did not care if I want to switch back!

Does anyone know another number that I can call to negoiate the price for the cable service, since that SCR kept saying that he could not offer me anything.

BTW, I own the Starchoice HD receiver and looking for HD PVR from Rogers and good discount on their VIP program. What kind of deals are you guy getting these days? Thanks in advance!

[luvdadeals]

Hey All - this is my third time calling and getting a deal.

I have had a PVR free for 5 years so far - just got 12 more months
For the next 12 months I got:
Free HDPVR
Free HD box
Free regular box
Waived digital services fee
20% off cable
30% off internet
$10 off home phone

I told them that Futureshop has a great deal on a Bell receiver and I was considering switching. Then told her Bell has more HD sports than Rogers so she gave me 2 months free super sports pack - just in time for football!

[MaximDude]

Man I GIVE UP!! I've called Rogers several times the past few weeks to try and get a new deal, but every single time they give the same line that I already had previous discounts as well as a current discount (20% of Tv bill, free HDPVR) and can't give me anything more. :(

Now my bill has gone from about $55 up to $85+. Maybe I should have called in before my discounts ended and perhaps it would have been easier to extend my discounts then, I dunno. There's just no more bargaining with the CSRs anymore. Every single one I've called its always 'You already have discounts, sorry but can't give you anymore'. :(

[luvdadeals]

Man I GIVE UP!! I've called Rogers several times the past few weeks to try and get a new deal, but every single time they give the same line that I already had previous discounts as well as a current discount (20% of Tv bill, free HDPVR) and can't give me anything more. :(

Now my bill has gone from about $55 up to $85+. Maybe I should have called in before my discounts ended and perhaps it would have been easier to extend my discounts then, I dunno. There's just no more bargaining with the CSRs anymore. Every single one I've called its always 'You already have discounts, sorry but can't give you anymore'. :(

Are you asking directly for customer relations? As soon as I get the frontline CSR I dont even tell them why I am calling just ask if I could be put through to the customer relations department. They are the ones with all the power.

[mikesxf]

Just called Rogers and that was easy!

just mentioned that Bell offered me 1 year free HD receiver rental plus $10 less monthly fee

She offered me a free 1 year HD box rental plus 20% off monthly fee of my basic cable ($6 off from $30)

total came out as $29.81/mon incl tax for the whole year


not bad!

[Matryx]

Called in yesterday, told em bell was offering me a great package deal.

Nice lady took off 30% off my extreme internet and 20% off the VIP Package + a free HDTV PVR.

Im pleased. Before I had basic basic cable and the extreme and now i'm paying roughly the same price with all the extras :)

What time did you call in?

[lanslord]

Do you guys still get 15% bundle discount on top of 20%-30% off Internet? thanks


Hey All - this is my third time calling and getting a deal.

I have had a PVR free for 5 years so far - just got 12 more months
For the next 12 months I got:
Free HDPVR
Free HD box
Free regular box
Waived digital services fee
20% off cable
30% off internet
$10 off home phone

I told them that Futureshop has a great deal on a Bell receiver and I was considering switching. Then told her Bell has more HD sports than Rogers so she gave me 2 months free super sports pack - just in time for football!

[lanslord]

I was offered $36+tax for Internet express but no more bundle discount (I have 15% bundle discount now as I have TV+Internet+cell and a long time Rogers customer). Is that a good deal?

Do you guys still get 15% bundle discount on top of 20%-30% off Internet? thanks

[MaximDude]

Are you asking directly for customer relations? As soon as I get the frontline CSR I dont even tell them why I am calling just ask if I could be put through to the customer relations department. They are the ones with all the power.

Yes I ask for customer relations or customer retentions and I usually ask the CSR what dept I'm talking to and they tell me I'm in the right one. And if I'm not talking to the right person, they usually transfer me to someone else. So I'm pretty sure I'm getting the right dept. or maybe they're lying to me I dunno. :( :lol:

But either way, the result is always the same. They always tell me that I've had previous promotions and that I cannot have additional ones at this time or there's no new ones available.

[belowzeros]

Hey All - this is my third time calling and getting a deal.

I have had a PVR free for 5 years so far - just got 12 more months
For the next 12 months I got:
Free HDPVR
Free HD box
Free regular box
Waived digital services fee
20% off cable
30% off internet
$10 off home phone

I told them that Futureshop has a great deal on a Bell receiver and I was considering switching. Then told her Bell has more HD sports than Rogers so she gave me 2 months free super sports pack - just in time for football!


interesting options you got, grats. I've been told so many times that the free regular box / digi fee is not possible anymore. could be my area i dunno.

[-=phelan=-]

guys its great you guys are sharing the info about 20% off etc etc. but i'm curious to know what is it that you guys are paying taxes in afterwards???

my promo is up in 2 days and i want to renew with them but sifting through this thread hasn't given me concrete numbers.

Is anyone out there with Rogers and only looking for

Digital VIP
HD speciality
1 HDPVR
1 SD box

Curious to know how much you're paying for the above taxes in.

[nakedjaxx]

Hey All - this is my third time calling and getting a deal.

I have had a PVR free for 5 years so far - just got 12 more months
For the next 12 months I got:
Free HDPVR
Free HD box
Free regular box
Waived digital services fee
20% off cable
30% off internet
$10 off home phone

I told them that Futureshop has a great deal on a Bell receiver and I was considering switching. Then told her Bell has more HD sports than Rogers so she gave me 2 months free super sports pack - just in time for football!


I called several times and spoke very polite comparing with Bell and even said to cancel services. In the end, I was only able to get this:

For the next 12 months:
Free HDPVR box (had to trade in my HD box)
Waived digital fee
20% off cable
20% off internet
$10 off home phone

They wouldn't give me an additional HD box... said they couldn't give 2 box discounts? My monthly bill is now less $20. I'm fine with that... but would have liked to get more disconnects.

[jamgyu]

I called several times and spoke very polite comparing with Bell and even said to cancel services. In the end, I was only able to get this:

For the next 12 months:
Free HDPVR box (had to trade in my HD box)
Waived digital fee
20% off cable
20% off internet
$10 off home phone

They wouldn't give me an additional HD box... said they couldn't give 2 box discounts? My monthly bill is now less $20. I'm fine with that... but would have liked to get more disconnects.


That's weird.... I have 3 free HD PVRs

I wonder what the criteria is for them handing out multiple free boxes?

For anyone looking for ammunition to negotiate multiple boxes try telling them Bell offered you their new fiber optic Bell Entertainment Service.

http://entertainment.bell.ca/en/package.html

With this service you can hook up multiple TVs to the same PVR so Rogers might cave on offering multiple PVRs if you use this to negotiate.

[aerohead888]

That's weird.... I have 3 free HD PVRs

I wonder what the criteria is for them handing out multiple free boxes?

For anyone looking for ammunition to negotiate multiple boxes try telling them Bell offered you their new fiber optic Bell Entertainment Service.

http://entertainment.bell.ca/en/package.html

With this service you can hook up multiple TVs to the same PVR so Rogers might cave on offering multiple PVRs if you use this to negotiate.

I just checked out the Bell Entertainment Service. It looks sweet! But I couldn't find any details on internet speed (must be fast if it is fiber to the home) or transfer caps. The single smart PVR looks awesome. I'm running a component video matrix to distribute HD to three sets in the house. It would be nice to get it all done with a single box.

There's only one downside.... select areas of GTA only.

[guessguy]

I just checked out the Bell Entertainment Service. It looks sweet! But I couldn't find any details on internet speed (must be fast if it is fiber to the home) or transfer caps. The single smart PVR looks awesome. I'm running a component video matrix to distribute HD to three sets in the house. It would be nice to get it all done with a single box.

There's only one downside.... select areas of GTA only.

I too would like to know the internet speed and cap limits. Looks like a great deal.

[gailsim]

Is a contract required (2 or 3 yr term) to get any of these deals?

[jeremiah_eng]

I too would like to know the internet speed and cap limits. Looks like a great deal.
This is Bell we're talking about here. They are mis-leading and close to outright lieing in these adds. ALL Bell internet is Fiber Fed, it then uses copper to the home, so these adds are likely for the same low-grade internet we all know and expect from Bell. So lowered 20GB cap and probably 4MB lines.

[jamgyu]

I too would like to know the internet speed and cap limits. Looks like a great deal.


for the Bell Entertainment Service the speed depends on how many TVs you have hooked up....

For example if you have 3 tvs like me they put you on a 25 mbps profile. The monthly cap is 60gb though. Also the internet speed varies depending on how many people are watching TV while using the internet.

2 big draw backs of the service is that it's not available everywhere in Toronto and there are less channels than express vu and rogers digital vip.

[mcsilent]

I'm thinking about switching to Rogers from Bell.

What do you think i can expect as a good starter deal.

All i want is basic internet, cable and phone service.

[kingfencer]

you need a one year contract in order to get the 20% off cable, 30% off internet.

only reason i didn't switch to bell yet is that their satellite is terrible. the channels are so spread out and most of them are crap, and during a storm, you'll lose signal. I think its easier to negotiate with rogers rep about pricing then bell. the 2 times i threatened to cancel, they gave me the deals right away.

[loudsubz]

Does it matter what package you go with for those getting the free hd pvr?

We are new to rogers and my wife just has a cell with them. We want the basic package available but I like the idea of the pvr to record programming, Im not interested in any of the HD channels as extras as there not that special to me IMO.

[-=phelan=-]

jsut called in and was ONLY able to get 20% off cable services and a free SD box for the yr

[magster]

For the next 12 months:

Free HDPVR box (had to trade in my HD box)
Waived digital fee
20% off cable
20% off internet
$10 off home phone



That's the same deal I got except that I already had the HDPVR box. I had a better deal previously but they wouldn't budge, so I end-up paying $9/mo more in total :(. The first person I talked to was useless and wouldn't tsfer me to Customer Retentions until I kept insisting that I was going to cancel my services. The woman got me pissed when she sd that "you can't always expect discounts and Rogers has to make money too". WTF! Finally, spoke to a person in Customer Retentions who was polite and offered the above deal for a year. I took the deal even though it was more than I was paying because I had called Bell before and what they offered me was worse.

Too bad there is such a lack of competition that you end-up dealing with two crappy companies.

[lexus009]

Hi all!

Well, I finally made a call into Rogers today. Prior to this call, I have been paying $120 for both Express internet & Extended basic cable. I called Bell first just to see what they were offering and from there, I called Rogers. The nice lady CSR was kind enough to give me 30% off my internet, 20% off digital VIP with FREE 2 HD PVR, 1 HD box, and 1 month free specialty HD. My total after taxes is appx. $95. Way better then what I paid, plus I'm getting more!! Just too bad I forgot to ask for HD specialty channels :o(

[Fuddi]

How much are people here paying for just Digital VIP before taxes. I only have Digital VIP and am currently paying 45.20 with taxes in. I have had the free HD PVR for one year. My promotion is about to run out next month and I phoned in today hoping to get it renewed. They told they can offer the 20% discount BUT my bill would be $81! They said they can no longer give me the promo rate or the free HD PVR. I will phone back to speak to a different rep, but I was surprised that the bill would double and they wouldn't budge at all.

[codtongues]

I got my new bill this morning and it went from 109 to 139 and I still had more promos that were about to expire next month. I had a hard time getting the call transferred to customer relations. When I finally got transferred the guy told me my next months bill would be more than $200 when all the promos ended. He was very nice and reduced my bill to $124 taxes included for the next year. I have all digital channels, vip ultimate plus movies, all hd channels, high speed express, time shifting. I was happy with it considering I had promos for the past few years now.

[BTweee]

How much are people here paying for just Digital VIP before taxes. I only have Digital VIP and am currently paying 45.20 with taxes in. I have had the free HD PVR for one year. My promotion is about to run out next month and I phoned in today hoping to get it renewed. They told they can offer the 20% discount BUT my bill would be $81! They said they can no longer give me the promo rate or the free HD PVR. I will phone back to speak to a different rep, but I was surprised that the bill would double and they wouldn't budge at all.

Hey, to reply to you, i am getting digital vip and free 1 yr pvr (recently renewed again for another yr) for $40.13 taxes in. I also have extreme internet added on my tv price ( 10 meg download ). Both services are $90 after tax.

I am pretty happy.

[-=phelan=-]

i feel so ripped off that you can do a 40.13 tax in for digital vip grrr i have to call rogers again and yell at'em, maybe get a 2nd pvr or something :(

[jonogunn]

I just called to see what they bell has to offer so I can make a pitch to Shaw but the best they can do is:

$249 HDPVR
50% movies for 2 months
50% international channels for 2 months
6 month free on HD packages


Anyone got any good bell promotions that I can use to throw at shaw when I make the call?

[jonogunn]

I called shaw. Chose Cancel internet option.

I got a really nice guy which I assumed wasn't the retention line and instead of saying I wanted to cancel I tried being straight up like someone else on this forum did.

I told him the deals people were getting but in the end, he offered only:

6 mo. free PVR (purchase for 250 after 6 mo.)
6 mo. free HD plus
Home phone for 14.95 for 1 yr

and nothing changes on the basic cable/fairchild/internet.

I know my mom is happy with it because it's cheaper than what we are paying already but it's no where near what you guys are getting.

Any suggestions? Should I call Bell and see if they can match it?

[loggerbomb]

i feel so ripped off that you can do a 40.13 tax in for digital vip grrr i have to call rogers again and yell at'em, maybe get a 2nd pvr or something :(

LOL! YOU feel ripped off? I am paying 125 ish a month for cable and internet! Rogers just makes me so mad that they charge these ridiculous amounts, yet most people that call in and threaten to cancel get reduced rates. If they would just offer the rates that you get when people threaten to cancel they would have so many more customers they wouldn't need to charge the high rates.

Anyway, sorry bout the mini rant. I tried calling a while ago before I saw this thread on RFD and the lady I spoke too was rather rude and would not budge one iota. She told me we had been given special discounts the two years before (one year was 3 months of all channels - movie channels [big deal!] and the other one was the 10 percent off you get when you sign up for service [what everyone got than!]) and we should be glad we got those deals. I was incredulous as we were offered those deals and did not ask for them.
Than there was what happened last week when we moved. We asked for a specific day for installation as we were only going to be home than, but they sent the tech out a day earlier. So than we had to wait a week before they guy could come out again! I was furious and called in and complained. The lady was all apologetic and said they was nothing they could do. I told them to bump someone else to get us installed as it was the day we were supposed to get installed. She replied that it is not Rogers policy to bump people, so I asked, well how come we did than? :evil: If Bell wasn't so bad I would just cancel and go with them.

So my question is has anyone called in to get a deal after moving? Would they be more likely to give you something to stay or would they assume that since you went with them after you moved that you wouldn't need any enticement to stay? I really am considering switching for the above treatment and because we moved into a home and money is tight, but if I could get the deal most people in this thread are getting, it would come out to the reduced levels of service I would be settling for. Should I just be upfront about that and see if they bite?

[-=phelan=-]

LOL! YOU feel ripped off? I am paying 125 ish a month for cable and internet! Rogers just makes me so mad that they charge these ridiculous amounts, yet most people that call in and threaten to cancel get reduced rates. If they would just offer the rates that you get when people threaten to cancel they would have so many more customers they wouldn't need to charge the high rates.

Anyway, sorry bout the mini rant. I tried calling a while ago before I saw this thread on RFD and the lady I spoke too was rather rude and would not budge one iota. She told me we had been given special discounts the two years before (one year was 3 months of all channels - movie channels [big deal!] and the other one was the 10 percent off you get when you sign up for service [what everyone got than!]) and we should be glad we got those deals. I was incredulous as we were offered those deals and did not ask for them.
Than there was what happened last week when we moved. We asked for a specific day for installation as we were only going to be home than, but they sent the tech out a day earlier. So than we had to wait a week before they guy could come out again! I was furious and called in and complained. The lady was all apologetic and said they was nothing they could do. I told them to bump someone else to get us installed as it was the day we were supposed to get installed. She replied that it is not Rogers policy to bump people, so I asked, well how come we did than? :evil: If Bell wasn't so bad I would just cancel and go with them.

So my question is has anyone called in to get a deal after moving? Would they be more likely to give you something to stay or would they assume that since you went with them after you moved that you wouldn't need any enticement to stay? I really am considering switching for the above treatment and because we moved into a home and money is tight, but if I could get the deal most people in this thread are getting, it would come out to the reduced levels of service I would be settling for. Should I just be upfront about that and see if they bite?

well hey welcome to RFD where you KNOW you can get better deals :)

[u0dcameron]

I currently have 4 free SD pvrs in my house, ideally I want 2 HDPVRs and 2 SD boxes my 4 free SD PVRs are up on November is it worth it for me to call in to Rogers and ask them 2 FREE HD pvrs and 1 SD box this early?

I really want to watch football in HD this season :(

[Matryx]

My digital VIP packaing at 42.99+tax is expiring soon. I called in to retention to cancelled and couldn't extend the promo but offer me 20% of and extended the HD PVR rental to 1 yr. I told them to cancel it and they told me that I was locked in a 2yr contract and said I had to pay $100 early cancellation fee.

Were all you guys locked in 2yr contract for the Digital VIP promo last year?

They also said for my home phone and internet I was locked in a contract too. I think that is bs though because I was never told that when they gave me that promo.

[Kaitlyn]

My digital VIP packaing at 42.99+tax is expiring soon. I called in to retention to cancelled and couldn't extend the promo but offer me 20% of and extended the HD PVR rental to 1 yr. I told them to cancel it and they told me that I was locked in a 2yr contract and said I had to pay $100 early cancellation fee.

Were all you guys locked in 2yr contract for the Digital VIP promo last year?

They also said for my home phone and internet I was locked in a contract too. I think that is bs though because I was never told that when they gave me that promo.


As I recall, I was locked into a 2 year "agreement" - and that if I cancelled early, there are no termination fees but I would have to pay back promotional discounts I was offered

[Matryx]

I'm not sure but when I called in for the Promo @ 42.99 they never mentioned a 2 year commitment. What's funny is I got my internet and home phone discount seperately and when I asked when they are expiring they said December, but I'm on contract with them until October of 2010. They just doesn't make sense to me. I think she was just making **** up so I wouldn't cancel.

[poorgirl]

I am going to make the call today to cancel Rogers, I will give them back their 3 boxes . I am thinking about going Fee over the air, or Star Choice.
Does any one know anything about the star choice packages and services.

We currently are paying 130.00 per month with Rogers and just getting crap. So I thought it might be better to do the Over the air, at least you get a better variety of channels.

If anyone has anything to say about Star Choice, I would love to hear comments.
thank you

[aerohead888]

Originally Posted by Matryx
My digital VIP packaing at 42.99+tax is expiring soon. I called in to retention to cancelled and couldn't extend the promo but offer me 20% of and extended the HD PVR rental to 1 yr. I told them to cancel it and they told me that I was locked in a 2yr contract and said I had to pay $100 early cancellation fee.

Were all you guys locked in 2yr contract for the Digital VIP promo last year?

They also said for my home phone and internet I was locked in a contract too. I think that is bs though because I was never told that when they gave me that promo.


As I recall, I was locked into a 2 year "agreement" - and that if I cancelled early, there are no termination fees but I would have to pay back promotional discounts I was offered

When I got my deal last year, I was given a one year "contract", but the CSR told me that it was not binding. If I left early, there would be no cancellation fee. That's crappy that you are locked in for two years. I would ask for a hard copy of this agreement with your signature on it.

[MisterJ]

Called Rogers yesterday to schedule an installation and figure out all of our services.

I figured this would be the only point of leverage I'd have until a couple years in worth of service. I mentioned to them that I had contacted Bell and that they offered me blah blah blah. Actually I just made it all up but here's what I was able to get from them.

Internet:
High-speed Express at $46.99, with 30% off
I bought one of their modems a month ago for $100, and got a $100 credit as well as 3 free months.

Home Phone:
Value Plan Classic at $24.95 plus system access fee, with 15% off bundling.
This gives us 500 long distance minutes and two calling features

Cable TV:
Digital VIP at $63.47 but with $5.98 discount for 12 months, with 15% off bundling. They also add on a digital service fee of $2.99 a month. What the heck is that about?
I told the CSR that Bell was going to give us a free HDPVR as well as an extra outlet with a SD box free along with it. She matched this and gave it to us free for a year.

I'm happy with all this and glad I asked for the discounts before service started. I figured there'd be no hope at that point b/c I'd already agreed with their first price.

Happy discounting RFD'ers. Thanks to all who posted their experiences.

J

[Sunfox]

Thanks for the advice... I was really ticked with Rogers' increases this year, so much so that I already have DSL service to check it out. However I called and managed to get $85 monthly knocked off my account (20% off internet/cable + 2 free HD PVRs). Also got a family member's more basic account moved from basic + extended to digital VIP, and added a HD PVR, for a couple dollars less than it cost before.

I guess Rogers has me for a while longer...

[AnnaBanana]

i just called. told them that i wanted to cancel because bell offered me two free years of PVR. they told me that since i've only been a cable customer for one month, that i do not qualify for any discounts. is this true or should i try again?
i've been a cell customer forever...

[Killer_Saves]

i just called. told them that i wanted to cancel because bell offered me two free years of PVR. they told me that since i've only been a cable customer for one month, that i do not qualify for any discounts. is this true or should i try again?
i've been a cell customer forever...

I tried to get this deal for my friend, but they said since he is a new customer they wont do it. Rep said he would do it if he could but that the system would not let him. Found this to be dumb. I might try again with another rep see what happens.

[MisterJ]

From a bargaining stand-point, I'd think it's pretty difficult to find ways to lower your bill when they've already signed you up and have you on a contract.
Actually, contract or not, you've probably paid an installation fee and the savings of threatening to "switch" would almost be moot.

I think your only way of raising the bar here is offering to bring them more service (e.g. cell phone that's currently w/ another company) on the condition that they give you.....free PVR? Whatever it is you want.

You'll have to be creative.
Good luck,
J

[TripleHelix]

i just called. told them that i wanted to cancel because bell offered me two free years of PVR. they told me that since i've only been a cable customer for one month, that i do not qualify for any discounts. is this true or should i try again?
i've been a cell customer forever...

Two months is nothing. You would have better luck getting deals on your cell phone.

Now maybe if you threatened to cancel your cellphone also, then they might budge. But chances are you are on contract for your cell which would mean cancellation fees which puts the ball back in their court. I think you will have to wait a while to get discounts...

[Killer_Saves]

Well I had originally ordered rogers through online. Then I changed my mind once I found out you need to be with them for 12 months before they offer you the pvr. So when I called to cancel the work order for installation. They lady on the phone asked me why I would like to cancel told her decided to go to bell they gave me a better offer. Was on the phone for a while. Finally got a HD PVR and 2 hd boxes plus digital vip all for 39.37 before taxes. Probably could of gotten more but I am happy with that. Now lets hope they don't mess up on my bill.

[TripleHelix]

Well I had originally ordered rogers through online. Then I changed my mind once I found out you need to be with them for 12 months before they offer you the pvr. So when I called to cancel the work order for installation. They lady on the phone asked me why I would like to cancel told her decided to go to bell they gave me a better offer. Was on the phone for a while. Finally got a HD PVR and 2 hd boxes plus digital vip all for 39.37 before taxes. Probably could of gotten more but I am happy with that. Now lets hope they don't mess up on my bill.

Was this your first rogers service?

[red-i]

I just signed up for rogers as a new customer. best they'd do is give 25% off the VIP pack for 6 months, and 5 bucks off the monthly PVR cost.

as a new customer, you don't have much leverage. being an existing customer is a different story imo.

[Killer_Saves]

Was this your first rogers service?

Yes this is my first time with them. Lets hope they don't mess up on my billing.

[TripleHelix]

Yes this is my first time with them. Lets hope they don't mess up on my billing.

That's pretty surprising, usually they wont do that for new customers...

[Killer_Saves]

That's pretty surprising, usually they wont do that for new customers...

I know I was surprised too espically when they wouldn't do anything for my friend when I tried for his account.

[Aggy]

If you're on a contract then you won't have much leverage. If you're not on contract, then your threat of moving to bell should work and they should be able to give you somewhat of a discount.


i just called. told them that i wanted to cancel because bell offered me two free years of PVR. they told me that since i've only been a cable customer for one month, that i do not qualify for any discounts. is this true or should i try again?
i've been a cell customer forever...

[letterip]

Had been wih Rogers for 4 years (Basic Cable, Extreme Internet and Cell). After reading this thread, gave them a call "to cancel my Cable and Internet" and said Bell was offering great deals.

Was paying $40 for cable + $65 for internet (discounted to $45 for six months)... Got VIP Cable for $40/mo + HD-PVR free for a year and Extreme Internet for $45/mo.

Thanks for the tips..

[zackweed]

I was in the same boat where my 42.99 VIP package was up. Now they offer 20% off everything.
VIP: 62.47-12.70 = 49.77
2 HDPVR: 2x 24.95 - 24.95 = 0.00
Movie Network: 16.95-3.39 = 13.56
HDTV Specialty Channel pkg: 8.95 - 1.79 = 7.16

Hi-Speed Express 46.99 - 9.40 = 37.59

Basic Line + 2: 33.95 - 10 and $0 SAF

Not the best discount, but better than the first time I called.

Good luck to everyone else..

[msklifesux]

what is the best TIME to call? TIA

[zackweed]

what is the best TIME to call? TIA
Best time? dunno... but I called 8:00 pm... they close at 9:00pm

[Dough]

I previously hadd

-20% express internet
42.99 Digital VIP
free hd pvr (2 years)

(monthly bill was just over $100


the -20% and 42.99 digital vip expired, so i called in and was offered -30% on internet but no change in the price of cable.... Whats available in terms of digital vip discounts? my family is quite satisfied with the lineup and previous pricepoint. Any suggestions?

I was given a reference number, will I have to run with this on future conversations or could i start negotiating on a clean slate?

[lagos]

Just renewed my credits and free HDPVR.

Got the following:

-1 year Free HDPVR
-20% off on all Cable including Digital VIP, TMN, MPIX, HD Specialty Pack
-30% off on Extreme Internet
-Free installation (well, I moved in to new location)
-Free 6 PPV Movies
Total bill is $124 tax in.

The conversation highlights:

-They will not budge on free HDPVR for more than 1 year but they said if I call back before it expires next year, they will "review" and may extend it at that time again.
-The first guy wouldn't give me 30% on Internet, but only 20%. So, the second call took care of that.
-I used the Bell Entertainment Service to negotiate.
-I was polite and in casual manner with the agent which seems to help your case.
-I simply said I am satisfied with Rogers services but I can get the same service from Bell for this much. I let them come with the "maybe, we can do something here" reply. In my experience, do not beg for a discount directly. Show them you really mean business and you would change to Bell if it comes to it.

[milhouse6]

I called in and successfully negotiated a good package when we moved a couple of months ago.

Then in the past few weeks Rogers has been auto-dialing my number and leaving a message telling me one of my promotions was going to expire and I'd lose one of my discounts if I didn't call in. They were calling me like 3 times a day!

I called and wasted a lot of time getting anyone to figure out why I was getting called, as every discount on my account was good until mid next year. After a lot of head-scratching they decided to give me a choice of either a $20 Esso gas card or $20 grocery voucher for the inconvenience.

Long story short, make sure you WRITE DOWN the deals you get and set reminders for yourself as to when your various deals expire.

[poorgirl]

Could someone please give me the retentions phone number, I have been going thru the thread and cannot seem to locate it.
thank you

[AnnaBanana]

Could someone please give me the retentions phone number, I have been going thru the thread and cannot seem to locate it.
thank you

i will reply before someone says something mean to you....

call, and say "CANCEL". if you talk to someone, tell them you want to cancel. they will put you through to retentions automatically...

[kingfencer]

Could someone please give me the retentions phone number, I have been going thru the thread and cannot seem to locate it.
thank you

you can't go straight to them, you talk to a cable guy, explain to them, then they transfer you, explain again, this time, be more forceful, sound like your really going to cancel.

[hi-tech]

Just called in;

- 1 HDPVR free for 1 year
- South Asian Pack
- Etc etc

$54 taxes in

[Slotback]

I just called retentions and was offered 20% off Digital VIP, 20% off the HD speciality Package, 30% off Internet and upgraded a Standard PVR to a HD PVR. The Rep was very rude to say the least, stating that there's nothing he could do and he is NOT going to offer more.

Had before:
Digital VIP - 42.99
HD Specialty - waived
Digital Services Fee - wavied
2 year HD PVR
1 year Standard PVR
VIP Discount
15% discount for better choice bundle

20% off Internet
$10 off home phone with 6 features
$132 before taxes

now:
Digital VIP - 49.98
HD Specialty - 7.16
HD PVR (2nd year now)
Standard PVR upgraded to HD PVR
30% for internet
$10 off home phone with 6 features
$158

Is it possible for them to waive the System Access fee for home phone or waive the digital services fee or offer any other credit because it seems that they can, but the retentions rep I got was enjoying the fact that I was paying more.

Suggestions are welcome

[aukhan78]

Just called in;

- 1 HDPVR free for 1 year
- South Asian Pack
- Etc etc

$54 taxes in

South Asian Pack? free for 1 year? or 50% off for first 4 months only?

[teknoluv]

Gone through quite a few pags in this thread, but are you guys getting the HDPVR for free without contract? But even Bell is not offering that without contract, right?

[dealseeker]

Gone through quite a few pags in this thread, but are you guys getting the HDPVR for free without contract? But even Bell is not offering that without contract, right?

I believe it's a one year contract. So if you cancel cable before the year, you owe them the discounts you were given.

[teknoluv]

I believe it's a one year contract. So if you cancel cable before the year, you owe them the discounts you were given.
So Rogers don't even check with their competitors? I just talked to a Bell CSR, and was told that there's no way to get the HDPVR even with 1 yr contract.

[casey5]

So Rogers don't even check with their competitors? I just talked to a Bell CSR, and was told that there's no way to get the HDPVR even with 1 yr contract.

Well maybe the Bell CSR needs to talk to his/her retentions department, or give them the link to the Bell Expressvu retentions thread :D

[dealseeker]

Well maybe the Bell CSR needs to talk to his/her retentions department, or give them the link to the Bell Expressvu retentions thread :D

Yeah, Bell will give you a lot to get you as a new customer. I just received one of those calls a few months back.

[teknoluv]

Yeah, Bell will give you a lot to get you as a new customer. I just received one of those calls a few months back.
Perhaps I need to call again, for another rep. (I'm currently not a Bell TV customer.)

[Hairball]

I recently cancelled 2 cell phones on an emergency plan, and Internet on Rogers.

Anyone have ideas on how to negotiate a lower cable bill?

Right now I have the Digital VIP package and HD specialty, at regular price, which is $70 plus tax. However I own 3 digital boxes, hence I think I might be in a bad bargaining position.

I'm not sure telling them that I'll go to Bell when I have 3 boxes I got recently would be very convincing. I guess maybe I can make them worried that they'll lose all services from me.

[comicbookguy]

i just called rogers to try and extend my promotions. here's what i currently have:

20% off Internet
20% off Digital VIP
Free SD Box
Free HD PVR
No Digital Services Fee
Free HDTV Channel pack

they were willing to give me the boxes for free, but they wouldn't waive the digital services fee and the HDTV channel pack. they were only willing to give me 20% off of those.

my other promos are expiring at different dates so i have to make a separate call for those.

based on another user's post above, it seems like they're no longer offering free channels and digital services fee.

has anyone called recently and received these two promos?

[Slotback]

i just called rogers to try and extend my promotions. here's what i currently have:

20% off Internet
20% off Digital VIP
Free SD Box
Free HD PVR
No Digital Services Fee
Free HDTV Channel pack

they were willing to give me the boxes for free, but they wouldn't waive the digital services fee and the HDTV channel pack. they were only willing to give me 20% off of those.

my other promos are expiring at different dates so i have to make a separate call for those.

based on another user's post above, it seems like they're no longer offering free channels and digital services fee.

has anyone called recently and received these two promos?
Yup, same problem...can't get them to include the free HDTV channel pack or waive the digital service fee.

any suggestions?

[lagos]

Yup, same problem...can't get them to include the free HDTV channel pack or waive the digital service fee.

any suggestions?

there is nothing that can be done. Trust me, I pressed them very hard on the free HD pack and they simply would not do it. They said they have different promotions now and that free hd pack promo is over. You can get 20% off though but that's about it.

Also, do not forget to ask for free PPV movies. I supposedly got 6 free ones but I will believe it when I see them on my bill. So stay tuned for that.

[comicbookguy]

there is nothing that can be done. Trust me, I pressed them very hard on the free HD pack and they simply would not do it. They said they have different promotions now and that free hd pack promo is over. You can get 20% off though but that's about it.

Also, do not forget to ask for free PPV movies. I supposedly got 6 free ones but I will believe it when I see them on my bill. So stay tuned for that.

i'm gonna have to go with the 20% off the hdtv channel pack. there's no way i can watch tv without HD national geographic. that alone is worth $5 a month! with the discount it will come up to about $7. i guess that's not bad for the channels we get.

the free PPV movies won't show up on your bill. you have to order them first, and then get charged, and then they discount you for the movies. don't be surprised if the discount isn't applied though. i had to call in to remind them for mine.

[Slotback]

Are their any rebates on HBO or TMN?

[Slotback]

Are their any rebates on HBO or TMN?

Also, is their anyway to get the HD Channel Pack with the Digital VIP package?

[klaatu]

Well, my previous 2 years free HDPVR is about to expire, so I called and when I got an agent I asked to speak to 'consolidated services - customer relations' and got put right thru :)

Got the current deal:

-30% off internet for 12 months
-Digital VIP pack (previously had combo pack) 42.99 for 12 months
- Free HDPVR for 12 more months after current free promo expires
- 3 months free of HD Specialty pack (then $8.95 if I keep it)
- free HDTV channel pack (do they even charge for this?)

I couldn't get them to waive the HD spec pack fee, or the digital services fee.

Total savings for more channels: $17 - hey, its better than buying a HDPVR!

THANKS RFDers!

[ziggazig]

Are their any rebates on HBO or TMN?

Also, is their anyway to get the HD Channel Pack with the Digital VIP package?

if you search through this forum, you'll see that some people have received TMN free but only for a few months. other have received discounts off the movie packages.

the deals seem to be limited with the movie channels.

search the forum. it helps.

[teknoluv]

So you guys are talking about that HD Specialty Pak? To me, it's just HD timeshift, and I won't even pay $5 for that.

[klaatu]

To me the HD Specialty Pack is just HD Discovery, and HD National Geographic - I don't need timeshift either - I have a free HDPVR for that job :)

[Slotback]

Does HD Specialty pack also include HD Timeshifting, TSN2HD, HDTSN, Score HD, Raptors TV HD? OR are those already included in the HD Channel Pack?

[Jon Lai]

Well, my previous 2 years free HDPVR is about to expire, so I called and when I got an agent I asked to speak to 'consolidated services - customer relations' and got put right thru :)

Got the current deal:

-30% off internet for 12 months
-Digital VIP pack (previously had combo pack) 42.99 for 12 months
- Free HDPVR for 12 more months after current free promo expires
- 3 months free of HD Specialty pack (then $8.95 if I keep it)
- free HDTV channel pack (do they even charge for this?)

I couldn't get them to waive the HD spec pack fee, or the digital services fee.

Total savings for more channels: $17 - hey, its better than buying a HDPVR!

THANKS RFDers!

Sigh. I wish I can still get this offer. After 1st 12 months of this pricing Rogers only offers 20% on internet and VIP package.

[Stephie]

Well, my previous 2 years free HDPVR is about to expire, so I called and when I got an agent I asked to speak to 'consolidated services - customer relations' and got put right thru :)

Got the current deal:

-30% off internet for 12 months
-Digital VIP pack (previously had combo pack) 42.99 for 12 months
- Free HDPVR for 12 more months after current free promo expires
- 3 months free of HD Specialty pack (then $8.95 if I keep it)
- free HDTV channel pack (do they even charge for this?)

I couldn't get them to waive the HD spec pack fee, or the digital services fee.

Total savings for more channels: $17 - hey, its better than buying a HDPVR!

THANKS RFDers!

Mine just expired last month so I want to call them again to get back on this promo.

What did you tell them to get this? Did you have a make up a story about Bell offering you a free PVR or did you just call and ask if they could extend your promo

[youngmojo]

Here's what I got when I called last week:
20% off my cable, 30% off rogers Extreme internet, $ 10.00 off a month rogers phone,

Didn't want to ask for more discounts as i am already getting a free HDPVR

[Jon Lai]

Here's what I got when I called last week:
20% off my cable, 30% off rogers Extreme internet, $ 10.00 off a month rogers phone,

Didn't want to ask for more discounts as i am already getting a free HDPVR

I'm assuming this is the first time you've signed to a promo?

[youngmojo]

I'm assuming this is the first time you've signed to a promo?

I actually call in everytime my discounts are about to expire, so far so good!

[pr3dat0r]

To me, I found that HD Nature Package ($5 a month) is better than HD Specialty pack, once I subscribed it, I never back to HD Discovery and HD National Geographic channels.

[teknoluv]

To me the HD Specialty Pack is just HD Discovery, and HD National Geographic - I don't need timeshift either - I have a free HDPVR for that job :)
If you mean your PVR could help RECORD those programs and watch them later, then yes. And this is also why I said it's not worth the money for me.


Does HD Specialty pack also include HD Timeshifting, TSN2HD, HDTSN, Score HD, Raptors TV HD? OR are those already included in the HD Channel Pack?
The HD Specialty Pak includes a few West Coast US network stations (ABC, NBC, CBS and Fox) plus TSN, Showcase, A&E, etc, which the free HD channels do not cover. The Score is included free though.

[comicbookguy]

i called in for the fourth time and they wouldn't budge on their offers from previous calls. i ended up with the following:

20% off internet
20% off digital VIP
20% off digital services fee
20% off HD Specialty Channel package (HDDSC, HDNAT, HDFOX, etc.)
1 free HDPVR
1 free SD box

some of my promos weren't expiring yet so they were still active. i'm going to call and renew those in february.

they don't offer free digital services and HD specialty channel pack anymore.

[loggerbomb]

Well finally had time to call when they were open and got 20% off cable and internet and free HDPVR for a year. Pretty sure I could have gotten another box if I had another tv, but I don't. He actually seemed to want to give me more, well he did ask if that was ok, I asked if there was an HD pack he could give me, but he said, sorry no.

What should I have asked for? I am just happy to have the reduced rate and free HD, but more free stuff is always great. Just asking so I know what to ask next year.

[comicbookguy]

Well finally had time to call when they were open and got 20% off cable and internet and free HDPVR for a year. Pretty sure I could have gotten another box if I had another tv, but I don't. He actually seemed to want to give me more, well he did ask if that was ok, I asked if there was an HD pack he could give me, but he said, sorry no.

What should I have asked for? I am just happy to have the reduced rate and free HD, but more free stuff is always great. Just asking so I know what to ask next year.

they have promos that vary throughout the year. once i called technical support and complained that my HDTSN was always interrupted when my blackberry was sending/receiving data. i got a call from a rogers rep a few weeks later asking how my experience went. i said i was dissatisfied, and they gave me even more discounts.

[tigger03]

Best I got was:
- Rogers VIP
- All the HD channels
- 2 HD PVR boxes free for a year

$58 taxes in

[porksoda]

i called in for the fourth time and they wouldn't budge on their offers from previous calls. i ended up with the following:

20% off internet
20% off digital VIP
20% off digital services fee
20% off HD Specialty Channel package (HDDSC, HDNAT, HDFOX, etc.)
1 free HDPVR
1 free SD box

some of my promos weren't expiring yet so they were still active. i'm going to call and renew those in february.

they don't offer free digital services and HD specialty channel pack anymore.

thanks ... which number did you call or who did you ask to speak with!?

[comicbookguy]

thanks ... which number did you call or who did you ask to speak with!?

just call 1-888-ROGERS1 and say "cancel cable".

[Jon Lai]

Best I got was:
- Rogers VIP
- All the HD channels
- 2 HD PVR boxes free for a year

$58 taxes in

That's what I signed for too, except it was 1 HD 1 HDPVR instead. I guess they only give the good deals to first time contracts :( Oh well, at least I enjoyed the $4x price last year!

[mself084]

No free HDPVR for me... the customer care rep said she couldn't apply the same discount back to back (just came off 2 years free). I still got:

- 20% off Internet (12 months)
- 20% off Cable TV (12 months)

The 20% works out to be a better discount for me, so I'm happy. She said to call back in 11 months and see what they have to offer then.

[porksoda]

No free HDPVR for me... the customer care rep said she couldn't apply the same discount back to back (just came off 2 years free). I still got:

- 20% off Internet (12 months)
- 20% off Cable TV (12 months)

The 20% works out to be a better discount for me, so I'm happy. She said to call back in 11 months and see what they have to offer then.

whens your 24month expiring or has it expired for hdpvr?

[mself084]

whens your 24month expiring or has it expired for hdpvr?

It just expired on Sept 15th. My new bill was $25 higher, which reminded me that the promo ended :)

[comicbookguy]

It just expired on Sept 15th. My new bill was $25 higher, which reminded me that the promo ended :)

they didn't call you? i got a call from rogers (an automated one) saying that some of my promos were expiring soon.

[mself084]

they didn't call you? i got a call from rogers (an automated one) saying that some of my promos were expiring soon.

Nope. That would have been nice, but lesson learned I guess :)

[codtongues]

I got the automated call and a call from a live agent to review my account.

[Jeff146]

Best I got was:
- Rogers VIP
- All the HD channels
- 2 HD PVR boxes free for a year

$58 taxes in

We're you a new customer? How did you get that?

[Jon Lai]

We're you a new customer? How did you get that?
If he was that was a crap deal. New customers get it for $42.99, while renewing customers get it for 20% off.

[Jeff146]

If he was that was a crap deal. New customers get it for $42.99, while renewing customers get it for 20% off.

Yeah but through the Victor deal ... it seems someone would only get a standard digital box and not a HD PVR ... unless someone can hook me up with HD PVR and only pay that price ... that would be beautiful!

[tigger03]

We're you a new customer? How did you get that?

Not a new customer. I've been with them for over 10 years as a basic cable subscriber.

[TanyaTO]

Just called Rogers.

I DID honestly just get a Bell offer as it's now available in my building.

Rogers gave me:

2 HD PVR's 1 year free
Waived install of 49.99
1 month free Specialty HD + nature/adventure channel
Digital VIP channels
6 Free on demand movies (journal entry of .60/month/computer issue).

All in - $60.73 after the 1 month free expires.

I was paying $73 all in with 1 SD box, and digital VIP package.

Thanks all!

Even the rep said after the 12 months expires on the PVR's - to give them another call. He said maybe they'll extend, maybe they'll give pay 1 get 1, or I can always say I'll return both a pick up a SD one again as leverage.

It was my 2nd rep today. First one gave me essentially the same items/same price - but the e-mail quote magically nearly DOUBLED.

[adeel]

I have the VIP Ultimate + Movies Pack

Last year I found this thread and got 20% off plus a free 2 standard boxes and 1 hdpvr for 100 all in (including the HD specialty pack in this price as well as two intl channels)

My promotions were expiring tomorrow so I called in today...long story short retained my 20% discount for another year...still free box rentals except i upgraded a second box from standard to digital at the same price...now paying 101.12 all in about the same as before and an extra HD box so hard to argue with that. I coulda pushed for another HDPVR i think but i dont actually have another HD tv i just wanted something more for what I was currently paying...:o

I said that bell was offering me a good deal and made up a deal (i said it was similar to what i had now except that i was getting the extra intl channel and hd box)...the rep said that Bell is pushing hard to convert Rogers so..


PEOPLE CALL IN AND SAVE MONEY!!!!!!!:D

[xeL|]

so when i call 1-888-ROGERS1, and say "cancel cable" on the automated machine, i'll be directed to the retention department?

and on top of that, one rep will be able to deal with CABLE, Home Phone, and Internet??

I thought it'd be in different departments...

[mself084]

so when i call 1-888-ROGERS1, and say "cancel cable" on the automated machine, i'll be directed to the retention department?

and on top of that, one rep will be able to deal with CABLE, Home Phone, and Internet??

I thought it'd be in different departments...

Nope - i said that yesterday and i got the "regular" CSR. He offered me $10 off my internet for 6 months, and that was all. I then mentioned that I had been looking at Bell, and he instantly said he could transfer me to someone who could change my mind on that. That's when you mention the discounts/products you are looking for.

Best of luck :) Let us know how it goes!

[mac888]

Had to call twice to get this:
30% off internet
20% off digital VIP
20% off digital services
20% off HD Specialty Channel package (HDDSC, HDNAT, HDFOX, etc.)
1 free HDPVR
1 free SD box

They don't offer the free digital services and HD specialty channel pack anymore.
First person told me to call back a month after my previous promos ended.

[kidflash23]

Damn... I'm going to call Rogers now and try to get these deals... LOL

[kingfencer]

nothing to lol about, rogers is screwing us, now we are getting some money back that's all.

[midnitebikes]

Had to call twice to get this:
30% off internet
20% off digital VIP
20% off digital services
20% off HD Specialty Channel package (HDDSC, HDNAT, HDFOX, etc.)
1 free HDPVR
1 free SD box


Pretty much got the same offer plus TMN package for $118

[xeL|]

what exactly is 20% digital services?
is it the $2.99 digital service fee?

[comicbookguy]

what exactly is 20% digital services?
is it the $2.99 digital service fee?

yup that's right.

[xeL|]

I just called in...

The first rep is useless since it'd be billing...
The second rep is the retention person..

I got
20% discount on Digital VIP
20% discount on Digital Service Fee
Free HD PVR Digital Terminal
Free VIP Digital Terminal

$10 off Home Phone
System Access Fee

20% discount on Express

I think it's similar to what people has been getting.
Does anyone know if they are only 1 year discount? I know it is for the Cable. I forgot to ask for Home Phone and Internet.

[teknoluv]

My question is, do you HAVE TO have other Rogers services (like Internet, Wireless, or even their "Home Phone") to get that "free" HD PVR?

Have anyone with ONLY cable been able to score some good discount? Sure cutting down from $150 to $100 is good, but do they (Rogers) actually give a "free" HD PVR for sub-$100 cable account? And does it HAVE TO come with a contract (be it 1 or 2 years)?

[TanyaTO]

My question is, do you HAVE TO have other Rogers services (like Internet, Wireless, or even their "Home Phone") to get that "free" HD PVR?

Have anyone with ONLY cable been able to score some good discount? Sure cutting down from $150 to $100 is good, but do they (Rogers) actually give a "free" HD PVR for sub-$100 cable account? And does it HAVE TO come with a contract (be it 1 or 2 years)?


Yes, I only have cable with Rogers. I have Bell for internet and phone.

My original bill was $74 with VIP and 1 SD box. Now I'll be at $60 for 12 months with 2 PVR's. I had to talk to SEVERAL people though. They also tried to scam me by doing up a work order for home phone which I don't want. I also managed to get the $50 fee for install waived.

[Jon Lai]

My question is, do you HAVE TO have other Rogers services (like Internet, Wireless, or even their "Home Phone") to get that "free" HD PVR?

Have anyone with ONLY cable been able to score some good discount? Sure cutting down from $150 to $100 is good, but do they (Rogers) actually give a "free" HD PVR for sub-$100 cable account? And does it HAVE TO come with a contract (be it 1 or 2 years)?

Yes, they also offer discounts on just one service, but their incentive may be less. All depends on how you talk them down though.

And yes, anything other than regular price requires a 12 month contract.

[tigger03]

My question is, do you HAVE TO have other Rogers services (like Internet, Wireless, or even their "Home Phone") to get that "free" HD PVR?

Have anyone with ONLY cable been able to score some good discount? Sure cutting down from $150 to $100 is good, but do they (Rogers) actually give a "free" HD PVR for sub-$100 cable account? And does it HAVE TO come with a contract (be it 1 or 2 years)?

$58 per mth taxes in. VIP with 2 HDPVRs. 1 year contract. 20% discount was applied and the rental fees were waived.

[TanyaTO]

Rogers is coming tomorrow to place the 2 HD PVR's.

Everytime I call, I get a different price that I should expect to be billed after a few of the 'one month' free items drop off.

Now, apparently, I will be billed $44 tax in. This is for VIP. 2 HD PVRs (free for a year), rebate on the digital services fee, rebate on the local programming free, 20% cable.

How is this possible when I was paying $73 incl. for VIP with 1 SD box? Very confused. I guess I'll find out when I get my bill.

As it stands, the regular price of my services is $134/month, so I'll be getting $90 a month free for 12 months, plus the $30/month I'm saving over my last contract?

If it seems too good to be true, sometimes it is... I'm worried!!

[techfox]

I spoke to someone from craigslist and they offered me the following.

Rogers Express (44.95)
Digital VIP ($59.95)
HDPVR Rental ($4.99)

All of the above Free for 6 months and the prices in bracket thereafter.

Here's the clincher, only a 12 month VERBAL committment is required, but I can cancel both services without penalty after 6 months.

I'm incredibly skeptical of the offer, but he insists it's valid.

[Jon Lai]

I spoke to someone from craigslist and they offered me the following.

Rogers Express (44.95)
Digital VIP ($59.95)
HDPVR Rental ($4.99)

All of the above Free for 6 months and the prices in bracket thereafter.

Here's the clincher, only a 12 month VERBAL committment is required, but I can cancel both services without penalty after 6 months.

I'm incredibly skeptical of the offer, but he insists it's valid.

The bracketed prices are more or less regular prices - for Express, 45 down from 48 and VIP, 60 down from 65. The real deal is the 6 months free here.

Care to link us up? Is it for new customers only?

[techfox]

Deal is only for new customers.

http://toronto.en.craigslist.ca/tor/hss/1391022255.html

You can get 6 months of Digital VIP Cable, Internet and home phone service free though this person.

When the girl from Rogers called, she said it was SD receiver only, but then I was able to talk them into HDPVR. The 1st person (from craigslist) insisted it was HDPVR, when the girl from the call centre called to confirm the order, it turned to SD receiver for free. Eventually, after hanging up and them calling back, it's a HDPVR

[Slotback]

I have rogers home phone and am wondering if anyone else has experienced this issue. I live in brampton and i'm trying to call Mississauga, but I am receiving a message stating that long distance charges will apply. If you ask me this is BS as brampton and mississauga are apart of the same municipality, AND when I call Toronto there is no long distances charges. Most other home phone plans don't pull this BS but rogers doesn't surprise me with their shady tactics.

I have to get my cable package and internet package renew soon too...is it advisable that i ask for long distance minutes for their home phone OR is it a better idea to get home phone from someone like Primus or someother VOIP company?

[Stephie]

Thanks again RFD! I'm so happy with my new promo.

My old promo expired last month, it was just a free HDPVR (When this thread started 2 years ago I had been offered free HDPVR + free HD channel pack for 2 years, but they accidentally had canceled that after 1 year, when I called back to complain that my promo ended earlier than promised they had given me the free HDPVR for another year but not the free HD channel pack. Very typical of Rogers when they f*** up but don't want to make up for it).

Like others, I got offered free HDPVR and 20% off services. We have digital VIP + HD channel pack + Express internet and now it works out to 98.30 including taxes.

This is for one year but NO CONTRACT, I can cancel anytime and won't have to refund the promo.

Alternatively, I got offered the same deal but 30% off internet only instead of 20% (so would have been basically 4$ a month cheaper) but I had to sign on for 1 year contract (would have had to reimburse promo if I canceled my services). I declined as I'm not sure we'll stick around for the full year. I am re-considering though, I may call them back.

Previously I had been paying 127$ (including taxes) when I only had the free PVR. When that ended a month ago, my bill jumped up to 153$ (yikes, what a ripoff! I can't believe I paid 127$ for a year when I'm now paying 30$ less)

I asked that they apply the promo retroactively to 5 weeks ago when my prior promo ended and my bill went up from 127 to 153 and they said no problem, it just means my promo will end a month earlier next year (who cares, I'll just call back for another one!)

[Stephie]

And yes, anything other than regular price requires a 12 month contract.

wrong, see my post above

[jarmstrong]

I called yesterday.

I was already receiving the full cable package with movies (non-HD), home phone and the second highest internet package, plus two cells through my corporate servers.

I told the CSR I wanted to know what i had to do to cancel my cable as I wanted to get HD and rogers said they didn't have any promos.

They passed me through to retentions and I was offered a free year of HD PVR plus 20% off Cable (or maybe all services, not sure). I said "only one PVR?" she then said, "I can give you two"

So for the cost of the HD specialty package (for TSN and TSN2) less the 20% savings on at least my cable services, I get free HD on two TVs for a year.

The only drawback was that I had to return one of my three "free rental for life" SD boxes as You can only have four boxes without having to add an outlet.

Thanks RFD and all posters!

[UberN00b]

my CRX wouldnt budge, he wanted $63 after taxes/discounts per month w/ 1yr HDPVR, Rogers VIP, and the HD channels that already come with my VIP package..

note i have retentions on
Home Phone
Internet
2x Cell phones

I've also been with rogers for 10+ years, and i also get the 15% discount on everything EXCEPT the TV. what a ripoff.

[timsox]

thanks guys and girls!

as a result of this thread i was inspired to call rogers because i was ordering new TV service to compliment my new HD LCD set.

i called and told them i was canceling my internet service so i think i immediately got a retention rep. told them bell offered me a free HD PVR for a year with all programming (equiv to VIP package) if i transferred my internet to them as well. he went on hold for a couple mins and i ended up with the following:
extreme internet, VIP package, HD specialty package and HD PVR for $96/month for one year (taxes in) - normally would've been 155 (all taxes in).

great deal, can't wait for them to come install it on wednesday! oh, and no install fee.

[teknoluv]

Thanks to this thread, I am able to upgrade my HD box to a PVR, add on the HD Specialty Pak, and actually pay $40+ less a month (at least for the next 12 months).

I called about a week ago to downgrade my cable from Digital VIP to Digital Basic, thinking of saving $30 (because I only watch CNN on that tier, which is not worth it). But they screwed that up, and I am billed the same in the new billing cycle.

So I called, and thanks to one of the posts in this thread, I was able to reach retention directly. The girl I talked to was nice; yes, rapport is critical here. This may not be the best deal, but to me, it's good enough, esp. when I am negotiating on CABLE ALONE:

Free HD PVR for 12 months
Digital VIP (incl. Digital Services Fee) - $39.xx
HD Specialty Pak - $8.95
TMN - 20% off
Fairchild - 20% off
Yes, it's a 12 month contract.

I know it's just a number game. And I have to wait for my next bill to confirm her math (which didn't add up after the decimal point).

She originally offered me the same $39 something VIP w/o the HD Specialty Pak and w/o those 20% off for TMN and Fairchid. I then mentioned the HD timeshift, and she agreed to throw that in for just about $2.50 more (20% off both TMN and Fairchild comes to $6.xx).

Now, instead of downgrading to Digital Basic and saving $30 a month, I retain (hey, that's the point of retention!) my VIP, upgrade to an HD PVR, and get HD timeshift, all for $40 less.

I picked up the PVR right away, and am watching it now. :happy:

[melvin905]

hi im a new customer and would like to get the free PVR. what is the # for retention

[Aggy]

hi im a new customer and would like to get the free PVR. what is the # for retention

Why doesn't anyone ever read through the thread first???:confused:

Here's a start from post #3277...


Nope - i said that yesterday and i got the "regular" CSR. He offered me $10 off my internet for 6 months, and that was all. I then mentioned that I had been looking at Bell, and he instantly said he could transfer me to someone who could change my mind on that. That's when you mention the discounts/products you are looking for.

Best of luck :) Let us know how it goes!

If you say cancel services, you might get retentions - some do, some don't...if you don't get what you ask for, it's probably not retentions and you just try again.

[Aggy]

my CRX wouldnt budge, he wanted $63 after taxes/discounts per month w/ 1yr HDPVR, Rogers VIP, and the HD channels that already come with my VIP package..


What more you looking for? I pay the same thing except I have 2 HDPVR's. If there's more I could get, I'd like to know :D

[teknoluv]

If you say cancel services, you might get retentions - some do, some don't...if you don't get what you ask for, it's probably not retentions and you just try again.
Thanks to the tips of a previous post (forgot which) in this thread, I was able to get to retention directly via 888-ROGERS1\CABLE\CANCEL.


What more you looking for? I pay the same thing except I have 2 HDPVR's. If there's more I could get, I'd like to know :D
Take a look at my previous post. My subscription to TMN AND Fairchild (Chinese) probably helped though (together they cost $30+).

[domhnall]

:DThank you. HD PVR is on its way :D

[Jeff146]

:DThank you. HD PVR is on its way :D

Were you a new customer? How did you get it if you were?

[comicbookguy]

Were you a new customer? How did you get it if you were?

i got mine 7 months after i was a new customer. i had a VIP package with an SD box. i called and said i wanted to try out the HD but didn't want to pay the HD prices. i only had cable and internet with them. it was pretty easy to get.

[goathead]

As a new customer, I called Rogers and pretty much got the message that they have no interest in my business - $67/month + taxes for VIP with an HD-PVR. Nice to hear that their retentions is better, maybe at some point I'll sign up with them for a few months then cancel and see how that goes, since I've gotten nowhere calling as a new customer. There just isn't enough TV watching in my house to justify that cost. I'd like a PVR, but not at that price.

[edthegr8]

recently just bought a HDTV, my first HDTV. So I call Rogers for Digital VIP Package and this is what I get:
$42.99 + Tax for 1 year;
1 free HDPVR for 1 year;
My multiple outlet charge removed;
and Fairchild is already part of the package.
And a year later, I'll be using OTA instead since the signal quality from Rogers is crappy in comparing with my friends who were using OTA.

[dragonflower77]

So I currently have VIP with 20% off and a free HDPVR and no DSF. PVR ends Oct 23 and 20% VIP ends Nov. I called the 1-888 number and said CABLE TV then CANCEL...went straight to retention.

I asked the girl if I could renew my current deal because I'm thinking of switching to Bell or OTA for free HD. Anyhoo, she tried for 10 mins and all that came up was 6 free movies for me... MEH.

She said since I was a customer since 2002, she'd try to get me something, but no deals came up on the system for me. They are using a new system "SMARTLINK" or something like that. Anyhoo, she said I'm probably no getting any deals because my current deal has not expired yet. She told me to call after my deal expired to see what comes up for when they pull up my account.

I figured since I was already on the phone, I might as well try it for my dad, so I conferenced him in over the phone and he authorized me to speak with her and when she pulled up his account, managed to give him 20% VIP and free HDPVR, but has to be on a 12 months contract. He said OK, he agreed and she processed his account.

By the way, I was chatting with her and she said there's only 2 retention call centres - one in Brampton and one in Moncton. Their lines are open 9-9 weekdays and 9-5 on weekends. She said to call on the weekend instead of Mondays, since you'll wait in the queue for a while. I'm assuming this is for EAST customers, because they have to service the West customers somehow and I do remember calling retention for my wireless needs around 11PM at night and I got CSR from the west.

Oh yeah, she didn't wave his DSF but total tax in was like $54.19, which is not bad.

[JayLove06]

So I guess new customers can't expect such a good deal. hmph!

I'm mulling over getting OTA channels or just outright buying a box of someone on craigslist.

[goathead]

recently just bought a HDTV, my first HDTV. So I call Rogers for Digital VIP Package and this is what I get:
$42.99 + Tax for 1 year;
1 free HDPVR for 1 year;
My multiple outlet charge removed;
and Fairchild is already part of the package.
And a year later, I'll be using OTA instead since the signal quality from Rogers is crappy in comparing with my friends who were using OTA.

Yeah, if I got an offer like that I'd sign up. Was this as a new customer? Do you have any other Rogers services?

I've called twice, and been quoted $67 each time as a new customer..... Of course, they keep mentioning there are better deals if I sign up for phone or internet, but I have both with Teksavvy, and there is no way I'm switching either.

[Aggy]

So I guess new customers can't expect such a good deal. hmph!

I'm mulling over getting OTA channels or just outright buying a box of someone on craigslist.

Why don't you try the craiglist deal on the previous page?

http://toronto.en.craigslist.ca/tor/hss/1391022255.html

[domhnall]

Were you a new customer? How did you get it if you were?

Not a new customer. Followed Op's method (evidently it still works).

[teknoluv]

and Fairchild is already part of the package
I miss living in Richmond Hill.

[jcat35]

Here's what I got
Previously
HDPVR Free for a year
HD specialty free for a year
Digital VIP - 64.
Ultra Lite 35

Now I have
HDPVR free for a year
20% off - VIP
20% off - HD Specialty
20% off - TMN
Ultra-lite no discounts

Had to agree to a one year contract.

The customer retentions guy was a bit of a dick about offering the HDPVR again for a year. He mentioned this would be the last time I would getting this promotion and that they were discontinuing free HDPVR in like 3 days (so this coming Monday). Who knows though he might be full of crap. But I figured I would let RFD'ers know just in case.

[coojie]

The customer retentions guy was a bit of a dick about offering the HDPVR again for a year. He mentioned this would be the last time I would getting this promotion and that they were discontinuing free HDPVR in like 3 days (so this coming Monday). Who knows though he might be full of crap. But I figured I would let RFD'ers know just in case.

Has anyone tried to get a a box rental for free since? I tried calling in yesterday and I asked for HD box (not even a PVR box) and they said they don't do that anymore.

[domhnall]

Has anyone tried to get a a box rental for free since? I tried calling in yesterday and I asked for HD box (not even a PVR box) and they said they don't do that anymore.

Don't ask them. Get them to ask you. Seriously, the only way to do it AFAIK is to say you are canceling

[dranged]

Called today because I actually wanted to cancel my cable. They gave me a deal I couldn't refuse.
20% of VIP Package which brings my total Cable bill down to $50/month
Internet went down $10/month
and I got a free HD PVR for a year.

[u0dcameron]

I had 4 Standard PVRs in my house free for 2 years VIP package express internet and 2 home phone lines.

I called in made up an offer from Bell.

What I got :

All 4 PVR's free for another 2 years and upgraded them all to HD.
Digital VIP package
1 Month free HD Sports package
6 Months free HD Specialty pack
20% off internet
Changed around the home phone package so it reduced by 20$ a month (used to have unlimited North America calling now have 1000 LD minutes)

Bill dropped to 180$ a month for everything from $230.

Oh also the guy told me if I put my cell phone on the account everything would be discounted 15% from 10% it is at now.

Thanks RFD!

[htorkos]

2 weeks ago I got a message from a Rogers rep offering:

Free for 1 year: Cable VIP service with 4 hook-ups, Home Phone with 6 features, Internet Extreme, 1 HD Cable box, 1 SD Cable box, installation, activation, no fees, no contract to sign. If I wasn't happy I could cancel with no penalties.

Didn't pay attention and never returned the call because it sounded very much like a scam. Last week, got another call and this time I asked all the questions and even got the reps name. He emailed me the whole offer and yes it was valid. I called Rogers directly and they told me that this offer is usually for new home buyers, but he hadn't heard they were expanding it to existing homes.

Figured out leaving Bell, who had all my services except wireless, would save me over $2200/yr. Even if I was to pay Rogers, without installation fees and equipment rental, I would still be ahead of the game.

Gave Bell the opportunity to match, because I know they'll be hounding me with phone calls after I cancel. They couldn't even come close. It was a no brainer to change.

Signed up with Rogers and the installation is tomorrow morning. Called Rogers to confirm the appointment and the rep was shocked to see all the services were being offered free for a year. I'm really looking forward not getting a bill for these three services.

[theavonlady]

2 weeks ago I got a message from a Rogers rep offering:

Free for 1 year: Cable VIP service with 4 hook-ups, Home Phone with 6 features, Internet Extreme, 1 HD Cable box, 1 SD Cable box, installation, activation, no fees, no contract to sign. If I wasn't happy I could cancel with no penalties.

Didn't pay attention and never returned the call because it sounded very much like a scam. Last week, got another call and this time I asked all the questions and even got the reps name. He emailed me the whole offer and yes it was valid. I called Rogers directly and they told me that this offer is usually for new home buyers, but he hadn't heard they were expanding it to existing homes.

Figured out leaving Bell, who had all my services except wireless, would save me over $2200/yr. Even if I was to pay Rogers, without installation fees and equipment rental, I would still be ahead of the game.

Gave Bell the opportunity to match, because I know they'll be hounding me with phone calls after I cancel. They couldn't even come close. It was a no brainer to change.

Signed up with Rogers and the installation is tomorrow morning. Called Rogers to confirm the appointment and the rep was shocked to see all the services were being offered free for a year. I'm really looking forward not getting a bill for these three services.

Quite interesting offer they gave you....
However, seeing that you just signed up to RFD and this is your 1st post I am skeptical that your offer is legit....

[sahilz]

2 weeks ago I got a message from a Rogers rep offering:

Free for 1 year: Cable VIP service with 4 hook-ups, Home Phone with 6 features, Internet Extreme, 1 HD Cable box, 1 SD Cable box, installation, activation, no fees, no contract to sign. If I wasn't happy I could cancel with no penalties.

Didn't pay attention and never returned the call because it sounded very much like a scam. Last week, got another call and this time I asked all the questions and even got the reps name. He emailed me the whole offer and yes it was valid. I called Rogers directly and they told me that this offer is usually for new home buyers, but he hadn't heard they were expanding it to existing homes.

Figured out leaving Bell, who had all my services except wireless, would save me over $2200/yr. Even if I was to pay Rogers, without installation fees and equipment rental, I would still be ahead of the game.

Gave Bell the opportunity to match, because I know they'll be hounding me with phone calls after I cancel. They couldn't even come close. It was a no brainer to change.

Signed up with Rogers and the installation is tomorrow morning. Called Rogers to confirm the appointment and the rep was shocked to see all the services were being offered free for a year. I'm really looking forward not getting a bill for these three services.

Post some numbers, and your email from Rogers. Doubt this would work out.

[davidwfernandes]

One year sign up:
Free HD PVR
Standard Box
VIP Cable 20%
tax in $64

I have no clue if this is a great deal but this is all I got.

[tigger03]

One year sign up:
Free HD PVR
Standard Box
VIP Cable 20%
tax in $64

I have no clue if this is a great deal but this is all I got.

If you're brand new to Rogers, then it's a bad deal. If you've been with Rogers for a while, it's a decent deal.

[davidwfernandes]

yes, I am an existing customer...rats!

[Aggy]

Not bad...I think you could do better...I pay a little less and have hd speciality pak as well.


One year sign up:
Free HD PVR
Standard Box
VIP Cable 20%
tax in $64

I have no clue if this is a great deal but this is all I got.

[pysik]

i called twice today and first time i said cable -> sales and i told the lady i wanted to cancel my hd pvr 1 year since it was expired and im going to start paying for it and she didnt even do anything, fully told me okay your going to have to take it to rogers store and they can do everything there. i told her okay ill talk to the account holder later and decide. second time called back 5mins later and said cable -> cancel and not sure if it went to retentions dont think i did but the exact same thing happened again said id have to take it to the closest rogers store. we've been with them for way to long and not going to lie i really feel like canceling now. any advice?

[Aggy]

I don't think they care if you have to return the PVR as they're still making money off you...the trick is to say you want to or are thinking of cancelling all the cable and not just the PVR. See if that works...I'm sure you'll get more.


i called twice today and first time i said cable -> sales and i told the lady i wanted to cancel my hd pvr 1 year since it was expired and im going to start paying for it and she didnt even do anything, fully told me okay your going to have to take it to rogers store and they can do everything there. i told her okay ill talk to the account holder later and decide. second time called back 5mins later and said cable -> cancel and not sure if it went to retentions dont think i did but the exact same thing happened again said id have to take it to the closest rogers store. we've been with them for way to long and not going to lie i really feel like canceling now. any advice?

[erebakish]

Alright I'm sorry that I didn't go through a lot of the thread but I want to know what I should do to get a deal like this without being a Rogers digital cable customer. I have their basic cable but the building pays for it and it doesn't show up on my bill. So what can I expect in my case? What should i say?

[Jay Hova]

What's the best way for me to get an 8300HD PVR? I'm definite on not paying $499.99 at a Rogers store...looking at getting one for $350 on kijiji, seems to be the norm...anything better?

I'm an existing customer, on meTV, looking at upgrading to Digital VIP.

[JayLove06]

Here's what I was quoted:

Keep in mind that I`m a new customer

1-year contract
vip package with HDPVR
HD channels
Time shifting, etc.
$64

Rogers Express
$40 for first 6 months

I asked her about discounts on the boxes, as some people are getting them free for 12 months. She said they don`t have that promotion anymore. No budging on the price... I even told them Bell had a lower price and she didn`t budge "we don't pay attention to our competitors, you will have to make the best decision for you".

Any additional boxes I had to pay for.

Pretty wack.

[Aggy]

Alright I'm sorry that I didn't go through a lot of the thread but I want to know what I should do to get a deal like this without being a Rogers digital cable customer. I have their basic cable but the building pays for it and it doesn't show up on my bill. So what can I expect in my case? What should i say?

Try this for starters: New customers deal thread (http://www.redflagdeals.com/forums/rogers-cable-retentions-new-customers-deal-thread-785331/)

Then do a search ;)

[UberN00b]

are your bills suppost to be very weird after this? For some reason after doing retentions on my Home phone + TV, my bill skyrocketed..

on my Cable, it was agreed that i pay 42.99 / month w/ 1yr free HDPVR .. this is what it shows as on my bill.

Digital VIP Cable - $63.47
Savings : 12 Month Discount - -$18.99
VIP Digital Terminal - $24.95
Digital Services Fee - $2.99
Vip Discount - -$5.98

Something seems wrong already.
Before i was on the normal VIP Package, paying 62 a month.

Now on my home phone, it was agreed that SAF is waived and $10 off every month for a year.

i feel robbed...

[dnesan]

Has anyone been able to get the free upgrade to the HDPVR recently (last few weeks)?

Seems like Rogers has changed things up a bit and simply name-dropping Bell isn't cutting it anymore. Anybody having success?

[mellis102]

I called Rogers today and told them that I was considering moving to the Bell Entertainment service as the prices were so good (see other thread re: Bell Entertainment). They put me over to retentions and I received the following deal:

Free HDPVR for 12 months; additional 30% off of my Hi-Speed Express internet; and additional 20% off of my HD VIP package (with HD and specialty channel packs) for 12 months. In addition to the HD PVR I also have a regular VIP digital terminal for another television.

Before calling I was paying $137.51 per month (and I was getting my PVR free until December 2009). After the call I will be paying $105.06 taxes in. I did have to take a one year contract, but that doesn't matter to me.

Overall, I'm happy with the result.

[Abidjan66]

I called Rogers today and told them that I was considering moving to the Bell Entertainment service as the prices were so good (see other thread re: Bell Entertainment). They put me over to retentions and I received the following deal:

Free HDPVR for 12 months; additional 30% off of my Hi-Speed Express internet; and additional 20% off of my HD VIP package (with HD and specialty channel packs) for 12 months. In addition to the HD PVR I also have a regular VIP digital terminal for another television.

Before calling I was paying $137.51 per month (and I was getting my PVR free until December 2009). After the call I will be paying $105.06 taxes in. I did have to take a one year contract, but that doesn't matter to me.

Overall, I'm happy with the result.

It absolutely baffles our minds that people are willing to pay that much per month to Rogers (or Bell) for a very mediocre/compressed broadcast service. OTA smashes anything they can offer in terms of quality but if the masses are happy with their retention deals then let the sheep follow the blind herd into monetary oblivion.

OTAsince2004.

[JayLove06]

Has anyone been able to get the free upgrade to the HDPVR recently (last few weeks)?

Seems like Rogers has changed things up a bit and simply name-dropping Bell isn't cutting it anymore. Anybody having success?

Told me I had to bring in an old box from Bell or some other competitor in order to get the free PVR.....no discount, no nothing...tried with 2 people and I'm usually very good at getting deals. I was told to purchase a box LOL.

I'll wait a couple of months then threaten to cancel and see what they do... I'm a new customer BTW.

[waterhat]

It absolutely baffles our minds that people are willing to pay that much per month to Rogers (or Bell) for a very mediocre/compressed broadcast service. OTA smashes anything they can offer in terms of quality but if the masses are happy with their retention deals then let the sheep follow the blind herd into monetary oblivion.

OTAsince2004.

It absolutely baffles me that some people think everyone can get OTA. Not everyone lives in Ontario.

It also baffles me that some people think that everyone who doesn't do exactily what they are doing are sheep.

Also, a cable bill doesn't mean monetary oblivion. You must have a pretty low income.

[gdong]

It absolutely baffles our minds that people are willing to pay that much per month to Rogers (or Bell) for a very mediocre/compressed broadcast service. OTA smashes anything they can offer in terms of quality but if the masses are happy with their retention deals then let the sheep follow the blind herd into monetary oblivion.

OTAsince2004.
What channels do you get with OTA?

[bwiz2k3]

It absolutely baffles our minds that people are willing to pay that much per month to Rogers (or Bell) for a very mediocre/compressed broadcast service. OTA smashes anything they can offer in terms of quality....
OTAsince2004.

As someone else mentioned, not everyone has the priviledge to live in an OTA rich area. I am lucky and I do...BUT...

There is a lot of programming that is ONLY available by having a subscription to a provider.

Sure I am not happy paying what I do every month to Rogers...but there is little choice if you want certain types of programming.

So you might want to reconsider your thoughts on this.

[JWL]

It absolutely baffles me that some people think everyone can get OTA. Not everyone lives in Ontario.

It also baffles me that some people think that everyone who doesn't do exactily what they are doing are sheep.

Also, a cable bill doesn't mean monetary oblivion. You must have a pretty low income.

+1 except that the "Ontario" comment should be more like "GTA and surrounding area" (baffles me that people outside Ontario think Toronto = Ontario :cheesygri). As I understand it there are only OTA HD transmitters out of Toronto and Hamilton in Ontario.

[wingzero007]

I called Rogers today and told them that I was considering moving to the Bell Entertainment service as the prices were so good (see other thread re: Bell Entertainment). They put me over to retentions and I received the following deal:

Free HDPVR for 12 months; additional 30% off of my Hi-Speed Express internet; and additional 20% off of my HD VIP package (with HD and specialty channel packs) for 12 months. In addition to the HD PVR I also have a regular VIP digital terminal for another television.

Before calling I was paying $137.51 per month (and I was getting my PVR free until December 2009). After the call I will be paying $105.06 taxes in. I did have to take a one year contract, but that doesn't matter to me.

Overall, I'm happy with the result.

I had pretty much the same experience last week. I asked for retentions right away and said I'm switching to bell. They offered me 20% off my total bill for cable and internet. I had to ask about waiving the HD pvr fee because bell wasn't going to charge me. They gave me 12 months as well (I was coming the end of my 2 year free hd pvr rental). I think I'm at around the $105 mark as well. They didn't mention any 1 year contract though. The discounts and free pvr would last for 12 months. The rep said call back then and they'll see if they can extend the same offer again.
They mentioned the fact that since we've been with them for 12 years they want to keep us happy.
I'm happy since the bell entertainment package wasn't available in my area yet.

[icartmanxx]

I had pretty much the same experience last week. I asked for retentions right away and said I'm switching to bell. They offered me 20% off my total bill for cable and internet. I had to ask about waiving the HD pvr fee because bell wasn't going to charge me. They gave me 12 months as well (I was coming the end of my 2 year free hd pvr rental). I think I'm at around the $105 mark as well. They didn't mention any 1 year contract though. The discounts and free pvr would last for 12 months. The rep said call back then and they'll see if they can extend the same offer again.
They mentioned the fact that since we've been with them for 12 years they want to keep us happy.
I'm happy since the bell entertainment package wasn't available in my area yet.

I too had a similar conversation just now with Rogers. I had 2 HD PVR's that had just come up on a 2 year contract. I called a few days ago and the Rogers CSR said there was no way he could give me the PVR's for free any more and all he could do was give me 20% off my whole bill. Even after I explained I was thinking of switching to Bell he wouldn't do anything.
I called back today and spoke with another rep. I didn't even have to mention about switching to Bell but just spoke nicely to her and joked around a bit. I asked what could be done to save me some money and she offered the following:
- 30% off Internet
- 20% off VIP package and keeping my 2 HD PVR's for free
- 20% off Home phone and she threw in 250 LD minutes per month
This is all on a 1 year contract, but she said to call back in a year and there will more than likely be a similar promotion.
Right now I'm one happy camper...I was worried I wouldn't be able to keep my PVR's. Thanks RedFlaggers!!

[porksoda]

It absolutely baffles our minds that people are willing to pay that much per month to Rogers (or Bell) for a very mediocre/compressed broadcast service. OTA smashes anything they can offer in terms of quality but if the masses are happy with their retention deals then let the sheep follow the blind herd into monetary oblivion.

OTAsince2004.

This absolutely baffles our minds that people who have ota seem to think they get channels people want to watch and seem to think its supreme. Cable has channels that ota does not have... you only get handful of network channels which are below mediocre at best and the few are happy with their OTA then all the sheep follow the blind herd into the OTA fanboyism.

Realistically speaking i rarely watch abc, nbc, fox, cbs, and other crap being telecast ed ota. I am more interested in channels that are not available ota.

For the record ota does have superior picture over cable or satellite, but not enough meat to fulfill my mindless tube watching appetite.

[mabba18]

As someone else mentioned, not everyone has the priviledge to live in an OTA rich area. I am lucky and I do...BUT...

There is a lot of programming that is ONLY available by having a subscription to a provider.

Sure I am not happy paying what I do every month to Rogers...but there is little choice if you want certain types of programming.

So you might want to reconsider your thoughts on this.


It absolutely baffles me that some people think everyone can get OTA. Not everyone lives in Ontario.

It also baffles me that some people think that everyone who doesn't do exactily what they are doing are sheep.

Also, a cable bill doesn't mean monetary oblivion. You must have a pretty low income.

+1

People make the choice for this form of entertainment, and some people don't even have a choice as to what provider they have.

Apartment that faces the wrong way = no satellite. So for us it's "Robber$" or nothing.

In Ottawa I'm sure we could get enough channels OTA (and fill in any missing new shows from "other sources"), and buy more DVDs to fulfill our entertainment needs. It just wouldn't be worth the hassle.

[Nutcracker33]

I just called, and I got the 20% off my TV and internet, (the funny thing is I already called about the internet and got a discount on that already, so i am wondering if I got the 20% on top of the already discounted price), however I was unable to get the PVR, so I just did an upgrade

and my total comes to about 125 CND

I am happy with it

[TOPDAWG]

I called 2 weeks ago. I got %15 off my bill a free PVR for a year. He also let me keep the HD box I already had. So bill want from 80 plus with no PVR before to just 50 it seems with everything i had before plus a PVR now. I don't have net with rogers.

[renegadez]

I called, i was able to get a free HD PVR for 1 year. All i asked was if there is any promotion or free trial for a PVR and he said I'm eligible for 1 year free. I asked if i should cancel my SD terminal and he said to keep it because it'll be free for the year as well.

I guess after a year i'll complain about something and ask to extend it.:cheesygri

[hurric]

I just called, and I got the 20% off my TV and internet, (the funny thing is I already called about the internet and got a discount on that already, so i am wondering if I got the 20% on top of the already discounted price), however I was unable to get the PVR, so I just did an upgrade

and my total comes to about 125 CND

I am happy with it

I guess you guys are lucky. in BC the CSRs are the worst and they never offered anything better. I have regular cable and called and asked if I can get a better deal and they didn't budge. I was paying 100 bucks for TV and internet. I said telus is offering a better deal but they wouldn't match. I cancelled my internet and went with Telus and over weekend I ordered Bell TV so I'm cancelling my TV with them too.

Shaw is a crappy company with horrible customer service. Thumbs up to anyone who can get a better deal outta those cheapstakes.

[Rome]

has anyone been able to renew thier discounts prior to the previous one expiring?

i called and they said they cant help because they cant add a new promotion until the old one is over

but each of my promotions end at diff times
internet dec
cable and phone jan

so confused as to why they just cant reset them all?

[comicbookguy]

has anyone been able to renew thier discounts prior to the previous one expiring?

i called and they said they cant help because they cant add a new promotion until the old one is over

but each of my promotions end at diff times
internet dec
cable and phone jan

so confused as to why they just cant reset them all?

i called in at different times whenever a promo is up for expiry. they have a certain number of discounts they can apply to any account.

[imtapan]

has anyone been able to renew thier discounts prior to the previous one expiring?

i called and they said they cant help because they cant add a new promotion until the old one is over

but each of my promotions end at diff times
internet dec
cable and phone jan

so confused as to why they just cant reset them all?

i just called in a week ago ...... my current promotions were ending in november.. so i had a month to go.. but i think i got an amazing retention deal... atleast thats what i think.. and these promotions r agains gonna be on for another year.... but heres what i did..


i was paying 115$ for my cable and home phone together

which included

- 3 digital terminals
-basic cable
-30$ multicultural pack
-home phone with 1 feature.

now i called in and said i need to cancel and blah blah to get to retentions...

then i said i just bought a couple of hdtvs and plan on buying 1 more.. and bell called me yesterday out of nowhere and offered me an amazing deal which is just hard to resist.. i said bell is offering me some thing close to 100$ for my cable and phone services which includes whatever package that is comparable to vip cable. and 3 hd boxes...

so the rep kept me on hold and came back with another offer..

he said he could offer me

1 hdpvr for 1 year
2 hd terminals for 1 year
vip cable
30$ multicultural pack

for 140$ taxes included

i said its still 40$ off what bell is offering me... but i love rogers and wld like to stay with it... so if he could give me something to work with, that i could fit in to my budget i would really be grateful to him.. i specifically asked for 125$.. for everything taxes included..

after keeping me on hold for another minute he said " I actually have another promo code that can help me make it 126$.. i said thanks n all and he sets up the work order...

after everything is done..i asked him if he cld throw in a standard defination box as i have some extra old tvs sitting in my home.. and wld like to put them in my bedroom. and he made another work order.. and agreed for that..

so now i have

1 hdpvr for 1 year
2 hd boxes for 1 year
1 sd box for 1 year
vip cable
16 regular HD channels that they offer with vip
30$ multicultural pack

1 homephone with 1 calling feature..

and the amount i pay is $126 taxes included

i pay 21$ for my home phone and 34$ for the multicultural pack (including taxes)


so effectivly my cable bill comes up to..


126 - homephone bill-multicultural bill
= 126-21-34
=71$

[Jer1980]

I just talked with retentions yesterday and this is what they offered me. This is the 3rd time I called in 3 days, as they had jacked up my cable/internet bill up to $150.

Previously they were unable to offer me a free PVR as they had offered me a discount on my HD VIP package (from 64 down to 42.99) and 30% off internet and threw in a free SD receiver for life.
I then called again yesterday and was fed up, and ready to cancel when they offered me the following promotion:

2 free HD PVR Boxes (for 1 year)
Free HD receiver (1 year)
Discount of my cable (20%) - with Essential package

So my bill will now be about $60 before taxes, after taxes close to $70 a month. (JUST cable)
I'm definitely going to cancel my internet package as well, as $39 or even $25 what they were going to offer me for a year for Rogers lite (25gb downloads) is not worth it in my eyes, as I could get 200gb/month for only $29.99/month.

How is this deal?

[MadCowTom]

I just talked with retentions yesterday and this is what they offered me. This is the 3rd time I called in 3 days, as they had jacked up my cable/internet bill up to $150.

Previously they were unable to offer me a free PVR as they had offered me a discount on my HD VIP package (from 64 down to 42.99) and 30% off internet and threw in a free SD receiver for life.
I then called again yesterday and was fed up, and ready to cancel when they offered me the following promotion:

2 free HD PVR Boxes (for 1 year)
Free HD receiver (1 year)
Discount of my cable (20%) - with Essential package

So my bill will now be about $60 before taxes, after taxes close to $70 a month. (JUST cable)
I'm definitely going to cancel my internet package as well, as $39 or even $25 what they were going to offer me for a year for Rogers lite (25gb downloads) is not worth it in my eyes, as I could get 200gb/month for only $29.99/month.

How is this deal?

Your deal sounds very good and one that i don't expect anyone will get especially 2 free HD PVR + 1 HD + 1 SD.

By the way, who is the service provider for the internet that offers 200GB pre month.

[Jer1980]

The internet provider that I'm switching to is Teksavvy. They use DSL, but its 29.99/month for 200gb/month.
If you want to use MLLLP that's $4 extra, but will increase the dl rate by quite a bit.
They also have unlimited d/ls for $39.99/month.

[onradar]

Your deal sounds very good and one that i don't expect anyone will get especially 2 free HD PVR + 1 HD + 1 SD.

By the way, who is the service provider for the internet that offers 200GB pre month.

Teksavvy.

[erebakish]

Ok I just called them (first try) and asked if they had any kind of cable promotions going on. We got Bell internet last year and told them Bell has been calling us many times with different kinds of promotions including a year of free HDTV. We have been using "ultimate cable" which is just 70ish channels coming through the cable (no box) which was paid for by my apt. I dont think it shows up on the account but they still said I've been a customer "forever" so they were happy to offer a free year of HD PVR and I also squeezed a bit more out of them. I had a really nice rep so YMMV. Anyways I ended up with this deal.

HD PVR free 1 yr (includes the basic HD package)
HD Specialty Pack Free 2 mths
2 free on demand movies

All I have to do is pick up the box this weekend :cheesygri

[mabba18]

Okay, my 2 year PVR deal was up on the 27th, so I started phoning. First try, nothing. Second try, today, and I got what seems to be the standard deal: Free PVR for a year, free second cable box, 20% off cable. I'm only a cable subscriber.

Rep claimed it was only supposed to be for those who had been subscribers for over 10 years, but gave it to me anyway. I've had Rogers since I move out 3 years ago, is it my fault I'm young? lol

Being polite and mentioning Bell helped. It also seem to help to have a straight number as to what Bell had "offered" me. I told her Bell had quoted me $53.99 for the same channels + PVR, and that's basically what she gave me in return.

I've become very addicted to my PVR, but I could never see paying $25 a month for it. If they actually had a somewhat current piece of technology, maybe.

[mmagda]

wow. Some of you are getting shafted lol

I called in for my dad, and they were going to GIVE me a new PVR, free. Simply for resigning onto their brand and for having two services & 3yr. contract.

For one service, the cable only, they were gonna give me the HD box free of charge. Simply for resigning with them, last time my dad was with them was 3+ years ago now.

It is the 'winback' offer.

[comicbookguy]

i recently called in for my dad as well. he already had an HD PVR for free and wanted a second one for a new TV. when i called and explained this, the lady saw my current discounts and said "before i deal with that, i can bump your current monthly bill down even more." she gave me the second HD PVR for one year without any resistance at all. this is on top of the usual 20% off cable, 20% off internet and some other discounts that i can't recall (HD channels, standard box, etc.). my dad's account has been with rogers for over 10 years.

[Rome]

Called in today...wouldn't give me an HD PVR...Sad Sad Sad.
They said I can only have the 20% OR the free HD PVR.

What time to people call in? Maybe I am calling at the wrong time!

:mad:

[mgbdragon]

I was originally on basic analog cable.
Rogers gave me a free SDPVR for a promotion if I paid the $3 digital fee. I found out after a month that the hard drive on the PVR died. Technical services told me to just take it into a Rogers store to change the box, but the stores didn't carry SDPVR anymore. Then tech support said I could exchange it for an HDPVR, but the store said they need a work order from Rogers Cable to do this.

After speaking to a very nice CSR on the phone at the Rogers Plus store, I got 1 year HDPVR with the digital cable fee waived and 20% off my basic cable bill. :cheesygri

So for the next year, I have HD PVR for ~$24 before tax without any other service with Rogers. Nice for one year, but man what a headache I had to go through for those two days to get the issue cleared up.

Does anybody know if Rogers will notify you when the 1 year is up or does the full cost just show up on your bill one day?

Thanks

[xenocidic]

Called in today...wouldn't give me an HD PVR...Sad Sad Sad.
They said I can only have the 20% OR the free HD PVR.

What time to people call in? Maybe I am calling at the wrong time!

:mad:

You have to be ready to call their bluff and actually cancel the service.

When I did it I said, "that's unfortunate that you can't combine the offers, I really want to stick with Rogers but Bell is offering me such a better deal. Can you hang on a sec? I have another call."

I left her on hold for a few minutes and when I came back I asked her if she was able to work anything out, and she gave me the 20% off and the free 1 year HD PVR.

[Rome]

Tried calling thier bluff, I can submit those cancellations now.
LOL

Hey another thing, with these discounts they mentioned that I have a one year contract and that if I cancel in the second month, I would still have to pay 10 X $20 for $200 to cancel...is that right? That sounds insane!

:mad:


You have to be ready to call their bluff and actually cancel the service.

When I did it I said, "that's unfortunate that you can't combine the offers, I really want to stick with Rogers but Bell is offering me such a better deal. Can you hang on a sec? I have another call."

I left her on hold for a few minutes and when I came back I asked her if she was able to work anything out, and she gave me the 20% off and the free 1 year HD PVR.

[macquanski]

Called in last Friday to cancel and got transfered to retentions. At the end of the call, I came away with:
basic digital cable
movies theme pack
HDPVR
for $38.27 taxes in.

I'm signed up for a year. Tried to get digital VIP with HDPVR for $35 before taxes, but no go.:cry:

[cdnNick]

Our 2 year promo for the free HDPVR is coming to an end soon, what are the odds they will give it to us again? I'm curious if they will give us the offer again or if we are SOL. We are addicted to the thing, especially since having our first child it's really useful when he gets cranky. lol

[comicbookguy]

Our 2 year promo for the free HDPVR is coming to an end soon, what are the odds they will give it to us again? I'm curious if they will give us the offer again or if we are SOL. We are addicted to the thing, especially since having our first child it's really useful when he gets cranky. lol

your odds are pretty good. i've done it twice on two different accounts without any resistance from rogers.

[MadCowTom]

Called in last Friday to cancel and got transfered to retentions. At the end of the call, I came away with:
basic digital cable
movies theme pack
HDPVR
for $38.27 taxes in.

I'm signed up for a year. Tried to get digital VIP with HDPVR for $35 before taxes, but no go.:cry:

There should be a promotion of Digital VIP for $42.99.

[xenocidic]

Tried calling thier bluff, I can submit those cancellations now.
LOL

Hey another thing, with these discounts they mentioned that I have a one year contract and that if I cancel in the second month, I would still have to pay 10 X $20 for $200 to cancel...is that right? That sounds insane!

:mad:

LOL you poor sap.

Don't ever pick up live poker or anything =]

[Marty25]

Rogers forced me into a "contact" for 2 years in order to keep my bundle 15% discount, do I have any chance of getting a retention deal?

[xenocidic]

Rogers forced me into a "contact" for 2 years in order to keep my bundle 15% discount, do I have any chance of getting a retention deal?

What that contract means is that if you cancel, they can claw back all the discounts you got from the bundle.

You can still call their bluff and threaten to cancel, but remember you'll have to pay back all that discounts if you go through with it...

[HBP]

Anyone got 2 free HDPVR's?

[comicbookguy]

Anyone got 2 free HDPVR's?

i got it for my dad. he's been with rogers for 15+ years though. not sure if that makes a lot of difference.

[Marty25]

What that contract means is that if you cancel, they can claw back all the discounts you got from the bundle.

You can still call their bluff and threaten to cancel, but remember you'll have to pay back all that discounts if you go through with it...

Gotcha, thanks :D

[Silent J]

We already have a free PVR, but we just purchased a new TV, so we're trying to get another one thrown in. Our monthly bill is around 280/month.

We have:
Digital VIP with TMN
Express Internet
2 Cell phones
Home Phone

So far they're not budging at all

[cheapbastage]

We already have a free PVR, but we just purchased a new TV, so we're trying to get another one thrown in. Our monthly bill is around 280/month.

We have:
Digital VIP with TMN
Express Internet
2 Cell phones
Home Phone

So far they're not budging at all

Threaten to cancel your cable, internet, home phone. Bell now has TMN online, so you can watch movies/tv shows online, anywhere in Canada. Rogers cannot match that feature yet. http://www.marketnews.ca/content/index/page?pid=6057

[sketty55]

Anyone here get any retention deals for Rogers VIP ultimate package??

[mangoman]

High Speed Lite
Basic Cable
2 HD-PVRs (free for 1 yr)
Got dinged for 2nd outlet even though when it was installed by Rogers it was already wired up.
20% discounts on cable and internet.

Total after taxes: ~$72 (requires 1 yr commitment - if I cancel any of the items I have to pay back the discounts received upto that point). Way better than buying an HD-PVR.

[amuseddaysleeper]

I'm on the steve deal, and tried calling Rogers Retentions because just getting an additional Rogers HD Box (let alone) PVR free for one year would be amazing.

Maybe I didn't sound serious enough about canceling, but because I'm already on a promo tha gives $30 a month off for the year, they said they can't do two promos at once. They could give me an additional HD box for the year but then they'd have to cancel the $30 off a month which would pretty much negate the discount.

I'm at a loss here, all I want is one rogers hd box free for one year (I only have a standard PVR and one HD box)

Any help/advice would be appreciated

[mangoman]

Are you in a 1-year contract (not familiar with the Steve plan - does it allow you to cancel at any time without penalty). If you aren't then you have leverage when you call to cancel, if you are in a contract then they know that you have to pay back the discounts you've received as a penalty for cancelling early.


I'm on the steve deal, and tried calling Rogers Retentions because just getting an additional Rogers HD Box (let alone) PVR free for one year would be amazing.

Maybe I didn't sound serious enough about canceling, but because I'm already on a promo tha gives $30 a month off for the year, they said they can't do two promos at once. They could give me an additional HD box for the year but then they'd have to cancel the $30 off a month which would pretty much negate the discount.

I'm at a loss here, all I want is one rogers hd box free for one year (I only have a standard PVR and one HD box)

Any help/advice would be appreciated

[amuseddaysleeper]

Are you in a 1-year contract (not familiar with the Steve plan - does it allow you to cancel at any time without penalty). If you aren't then you have leverage when you call to cancel, if you are in a contract then they know that you have to pay back the discounts you've received as a penalty for cancelling early.

I'm on a verbal contract, never signed anything officially with Rogers.

Steve Plan is one year which includes Free standard PVR, and free HD box for one year. Also part of a deal where you give them an old receiver and you get $360 in credit for the year, which is given out in $30 installments.

[bilaliz]

tv should be free, programs broadcasted are sponsored with ads, the products we buy from the market have the costs of the ads already added into the price of the product/service that we pay, hence we have already paid for the television that we watch, why should i be paying to the cable company again for something i already paid?

they are robbers for sure, there are many good alternatives .. go for those instead!

[Nettles]

It should be cheaper than it currently is anyways.

I have a rented standard non-HD box for the $29.99 cable. If I call to cancel, would I be able to get a free HD box (PVR would be a bonus) in exchange for the standard box?

[mangoman]

More than likely, however you should be prepared with the reason why you are doing so (Bell's better rate/deal/HDPVR pkg for XX.XX) - it also helps if you're not a recent customer (less than 2 yrs, i.e. they have you paying them long enough to have made them enough profits to justify giving you the offer).


It should be cheaper than it currently is anyways.

I have a rented standard non-HD box for the $29.99 cable. If I call to cancel, would I be able to get a free HD box (PVR would be a bonus) in exchange for the standard box?

[comicbookguy]

More than likely, however you should be prepared with the reason why you are doing so (Bell's better rate/deal/HDPVR pkg for XX.XX) - it also helps if you're not a recent customer (less than 2 yrs, i.e. they have you paying them long enough to have made them enough profits to justify giving you the offer).

the two years thing isn't necessarily true. i got my free HDPVR, free HD channels, no digital services fee, and 20% off my internet/VIP cable after seven months of being a rogers customer. and i only had cable and internet. definitely YMMV.

[Rome]

Finally Success!

20% off TV
Free HD PVR for another year
30% off Internet
Some telephone special package for $30 which includes 2 features and 500 NA Long Distance minutes...

All I wanted was the Free HD PVR and existing discounts, they bumped my internet discount from 20 to 30%!!!

[yourmemory]

Threaten to cancel your cable, internet, home phone. Bell now has TMN online, so you can watch movies/tv shows online, anywhere in Canada. Rogers cannot match that feature yet. http://www.marketnews.ca/content/index/page?pid=6057

Rogers now has a similar service free for customers... http://www.rogersondemand.com/

[coffeebean]

are there any deals currently from Bell for us to compare against Rogers with? thinking of calling in so need a reason to cancel service.

[rance22]

Hi coffeebean;

yesterday called bell and was offered:

2 receivers
1 hd pvr
basic cable (100 channels)
6 theme packs
movie package
free installation
total for 1 year special $93 before tax.

>>>>>>>>>>>>>>>>>>>>>>

I currently have with rogers 1 hd receiver
hd digital package/ no movies
for $85/month
light internet $35 total after tax $127/month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

called rogers yesterday to cancel and was offered:

1 hd pvr
1 regular receiver
digital vip including movie network
for $70.
20% off internet
total after tax $115.

so pay about $15 less per month, but now have hd pvr and movie channels.
pretty happy with that offer..thanks to this website.cheers

[Aggy]

Not bad...called in yesterday for a buddy who wanted to keep all his features, but pay less:

1 SD PVR
2 SD boxes
VIP Cable
Movie Network
Military Channel
Lite Internet

Was paying 145.01 with 3 SD boxes.

Now paying 105.98 tax in. with upgrades to SD PVR's.


Hi coffeebean;

yesterday called bell and was offered:

2 receivers
1 hd pvr
basic cable (100 channels)
6 theme packs
movie package
free installation
total for 1 year special $93 before tax.

>>>>>>>>>>>>>>>>>>>>>>

I currently have with rogers 1 hd receiver
hd digital package/ no movies
for $85/month
light internet $35 total after tax $127/month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

called rogers yesterday to cancel and was offered:

1 hd pvr
1 regular receiver
digital vip including movie network
for $70.
20% off internet
total after tax $115.

so pay about $15 less per month, but now have hd pvr and movie channels.
pretty happy with that offer..thanks to this website.cheers

[ak-47]

are you guys getting the better choice bundle discount on top of the retention discounts?

[whoa-albert]

I'm wondering how successful people are at this. My friend was baffled as to why I bought 2 HD boxes yesterday, when I could get them for free. He called retentions and got 2 free PVRs, but he's a lot better at talking than I am. I just really dislike talking on the phone.

[springroll]

Got 20% off total bill and free HD PVR rental for 1 year. Merry Christmas to all.

[rooney11]

I did that 2-year ditch the dish promotion, its coming to an end next month, what should I say/do, etc?

[Aggy]

How successful? Just take a read through the thread. I have 3 of them myself!


I'm wondering how successful people are at this. My friend was baffled as to why I bought 2 HD boxes yesterday, when I could get them for free. He called retentions and got 2 free PVRs, but he's a lot better at talking than I am. I just really dislike talking on the phone.

[GreenEggsAndSpam]

This coming Dec 31 would be the cutoff for my free HDPVR that I have had for the last 2 years.

How successful do you think I could be if I try and get another 2 years out of them say when I call in January? Do you think they could offer me anything? Or should I just go out and buy some boxes.
I'm thinking about buying an HD box for my living room, and the HDPVR to put in my bedroom to replace the rental one.

[mangoman]

I recently had my 2yr renewed for an extra year and added a 2nd HD-PVR also for 1 yr. They don't seem to be handing out 2 yr renewals.


This coming Dec 31 would be the cutoff for my free HDPVR that I have had for the last 2 years.

How successful do you think I could be if I try and get another 2 years out of them say when I call in January? Do you think they could offer me anything? Or should I just go out and buy some boxes.
I'm thinking about buying an HD box for my living room, and the HDPVR to put in my bedroom to replace the rental one.

[grappos13]

This coming Dec 31 would be the cutoff for my free HDPVR that I have had for the last 2 years.

How successful do you think I could be if I try and get another 2 years out of them say when I call in January? Do you think they could offer me anything? Or should I just go out and buy some boxes.
I'm thinking about buying an HD box for my living room, and the HDPVR to put in my bedroom to replace the rental one.


I recently had my 2yr renewed for an extra year and added a 2nd HD-PVR also for 1 yr. They don't seem to be handing out 2 yr renewals.

i gotta call in soon and try.. mine is up very soon.. i cant remember if its end of dec or maybe middle of january... something around there... hopefully i can get it :)

[jeffsentra]

Does anyone know if any of the external HD's on sale at FS/BB will work easily with the rogers HD PVR?
(I have seen digital home website but can't find any of these on there)

[uber_uter]

Does anyone know if any of the external HD's on sale at FS/BB will work easily with the rogers HD PVR?
(I have seen digital home website but can't find any of these on there)

I have heard some of those are problematic. What has shown to be most successful is using a Vantec NexStar3 enclosure with a WD Caviar drive. This is what I use and works great.

[jeffsentra]

Wheres the cheapest place for a 1 tb 1000gb WD Caviar? / enclosure

Also,
Whats the cheapest price for their 1tb extender kit?
I thought I heard it was 150 somewhere?
( I have seen digital home)

[nfuz]

My free HDPVR expires in Jan1,

Called 3x to retentions to try to get that free PVR rental extended for another year... no dice. $24/month is bs.

Ended up telling them it'll be returned by Jan, and to go ahead and cancel my cable... off to bell I go I guess.

Hopefully they've got a promo.

[mangoman]

Check your bill, it says when the HD-PVR credit expires.


i gotta call in soon and try.. mine is up very soon.. i cant remember if its end of dec or maybe middle of january... something around there... hopefully i can get it :)

[BURRR]

Called Rogers yesterday to upgrade to an hd box but no luck. Can anybody tell me what to say exactly because i really need this hd box. They told me that they are not offering any promos for this box or the pvr.

[haranzo]

A quick Question,

if I buy the HDTV box from Rogers (I got it for 110), Can I get Free TV Channels. because on the box it says with "Rogers HD terminal you'll automatically get 16 Free HD channels".

I am working poor, so I just really want Global and CTV and Breakfast television.

I really can live with others.

So with the box, Do i still have to pay monthly bill to just watch the TV that I can get Over the Air?

Thanks!

[crashxxx]

... off to bell I go I guess.

Hopefully they've got a promo.
I've been looking and searching for a Bell promo with no real success .. if you are lucky enough to find anything .. let us know the details...

I've got a thread going that hasn't had any response...
http://www.redflagdeals.com/forums/looking-best-bell-tv-deal-831884/

[akirika]

about to call..whats my bargaining chip?

[Kujo]

My 2 year free PVR deal ended this month. I bought a Rogers HD4250 receiver last year for $99. I plan to just return the HDPVR, and use the standard HD receiver.

I don't think I can be bothered to try to work out another free year. I'll see.

[rviewmirror]

I called a week ago, said my promotions just ended and want to know what they can offer me so that I don't switch to Bell.

Nothing else, no hassle and they came back with 30% off internet, $30 off per month on cable and all my boxes free for 1 year (one HD and one PVR). They also extended my home phone discount for another year. I also have my wireless with them, but didn't get any offers for this as it is already a minimal plan.

I didn't even go to rententions (I don't think), they sent me to a promo dept. is what I was told by the CSR.

Maybe they were in good spirits after xmas.

[spoont]

Rogers customer with no commitments, called Bell then Rogers. Sounds like the standard offer is what I got, which I'm happy with:
- $5 off basic cable
- 30% internet lite
- $10 credit on phone (basic line)
- Free PVR for a year (upgrade from my basic digital terminal). I had to negotiate up from the 6 months they offered.

I was pleasantly surprised by the cordial and efficient service from both gents I spoke to during 'negotiations' (Neil and Dave). When I first signed up with Rogers 1+ years ago I had possibly the worst service on all fronts in getting set up and getting billing to be correct. Refreshing difference.;)

[cnesr]

Called in last night and spoke to a pleasant lady in retentions as my promos had just expired. I had originally been on the F&F promo (40% off cable and internet) and managed to negotiate a free HD PVR for a year, all as a new customer. I wasn't expecting to get quite as good a deal this time, which i didn't. But I ended up with:

20% off all cable services (VIP, HD Pak, TMN) for 1 yr;
30% off express internet (1 yr commitment)
Free HD PVR for 1 yr.

Total bill should be around $113 all in.

[deezz]

A quick Question,

if I buy the HDTV box from Rogers (I got it for 110), Can I get Free TV Channels. because on the box it says with "Rogers HD terminal you'll automatically get 16 Free HD channels".

I am working poor, so I just really want Global and CTV and Breakfast television.

I really can live with others.

So with the box, Do i still have to pay monthly bill to just watch the TV that I can get Over the Air?

Thanks!

If you really only want Global, CTV, and CityTV (Breakfast TV), then you should skip the box altogether and use an OTA Antenna. The picture quality is better I think, with uncompressed full 1080p. The box outputs 1080i. Also, the antenna you can get for about $15. about 7x cheaper than the box lol.

[dealchaser25]

I called in yesterday to extend my 20% off discounts and free pvr as the 1 year term is almost up. I talked to a very pleasant girl who assured me that she wanted to give me as many goodies as possible due to my 25 years of being a Rogers customer. BUT she said she could not give me the same discount/free pvr, she said I could have a 30% discount OR a pvr for another year - not both. She said there were no other promos in the computer. She told me to call back on or after the 26th of Jan when new promos will be added to the system. Was she lying to me? Should I have threatened to cancel? Do I just have to call back tomorrow and talk to another csr?

[mangoman]

Did you call in and initially request to cancel from the automated voice prompt? Even if you did, when you talk to the 1st rep (which may or may not be the retentions rep), you should state that you were planning to cancel and take up a Bell offer but that you wanted to see if Rogers had anything comparable/similar first (have a plan ready, like 2 free HDPVRs and basic cable at 29.99/mo). The frontline rep won't have anything but then they will usually ask you to hold and will then transfer you to the retentions group who have more 'promotions' or 'offers' that they can put forth.


I called in yesterday to extend my 20% off discounts and free pvr as the 1 year term is almost up. I talked to a very pleasant girl who assured me that she wanted to give me as many goodies as possible due to my 25 years of being a Rogers customer. BUT she said she could not give me the same discount/free pvr, she said I could have a 30% discount OR a pvr for another year - not both. She said there were no other promos in the computer. She told me to call back on or after the 26th of Jan when new promos will be added to the system. Was she lying to me? Should I have threatened to cancel? Do I just have to call back tomorrow and talk to another csr?

[sspikachu25]

OT question, does anyone know why the harddrive in the PVR keeps on spinning/making noises even though the PVR is off? i noticed it used to stop when the PVR was off but lately its humming constantly.

[k288]

Did you call in and initially request to cancel from the automated voice prompt? Even if you did, when you talk to the 1st rep (which may or may not be the retentions rep), you should state that you were planning to cancel and take up a Bell offer but that you wanted to see if Rogers had anything comparable/similar first (have a plan ready, like 2 free HDPVRs and basic cable at 29.99/mo). The frontline rep won't have anything but then they will usually ask you to hold and will then transfer you to the retentions group who have more 'promotions' or 'offers' that they can put forth.

Does Bell really have 2 free HDPVRs and basic cable at 29.99/mo?

[dealchaser25]

Did you call in and initially request to cancel from the automated voice prompt? Even if you did, when you talk to the 1st rep (which may or may not be the retentions rep), you should state that you were planning to cancel and take up a Bell offer but that you wanted to see if Rogers had anything comparable/similar first (have a plan ready, like 2 free HDPVRs and basic cable at 29.99/mo). The frontline rep won't have anything but then they will usually ask you to hold and will then transfer you to the retentions group who have more 'promotions' or 'offers' that they can put forth.

Well, I just called in and asked the frontline rep to transfer me to customer relations, which is what you call the retention rep. I did this all 1 year ago, so I know which rep to talk to. All I really need to know is if anyone has been successful in extending their promos in the past couple of days.

[TOPDAWG]

OT question, does anyone know why the harddrive in the PVR keeps on spinning/making noises even though the PVR is off? i noticed it used to stop when the PVR was off but lately its humming constantly.

Yeah mine does that to damn thing makes a lot of noise.

[dcpyke]

Yeah mine does that to damn thing makes a lot of noise.

Do you have a filter on yours? I'm getting the same thing, my friend said it was because it didn't come with the little filter you snapped on the power cord. It's loud enough that I've been thinking of taking it back sometime but it's just a hassle going to rogers store I've been procrastinating.

[mangoman]

They mayyyyyyy however I never answered the phone when they literally called me 5 times each day over the span of a week. :lol:

As for basic cable at 29.99, they sent me a letter saying that I could get that for a year.



Does Bell really have 2 free HDPVRs and basic cable at 29.99/mo?

[k288]

They mayyyyyyy however I never answered the phone when they literally called me 5 times each day over the span of a week. :lol:

As for basic cable at 29.99, they sent me a letter saying that I could get that for a year.

Maybe I should call Bell to find out a legit offer and then call Rogers to PM it?

[mangoman]

No need - they usually make better offers than the advertised ones when they call you directly so what I told you in the other post should be fine as a starting point for your conversation (either with the retentions rep or in order to be transferred to retentions - note even though I called and stated that I wanted to 'cancel cable', I was transferred to a frontline rep first and then only transferred to a retentions rep after talking to the 1st rep).


Maybe I should call Bell to find out a legit offer and then call Rogers to PM it?

[lefty1968]

Thanks to OP and all who post on RedFlagDeals. It sure has saved me some decent amounts of money latey!

As an FYI to all here is what I managed to get from Rogers.

We had Extended Analog Cable for $57 plus tax and High Speed Internet for $50 plus tax.

I called and said I was disspointed to know I was paying more for analogue cable then I could have been paying for Digitial. Cited fact that Bell calls with info when our packages can be cheaper and Rogers has never done that for me. Said I could get 2 digital boxes for 2 years from Bell (not far from truth, about $4/mnth after programming credits) I said "who do I talk to when I am ready to cancel". Then got to customer service and was made the following offer.

Digital VIP package $50 (instead of $57)
30% off high speed internet ($35 instead of $50)
So $85 for more service then I have now (where I was paying $107)
Plus 1 HD PVR for 1 year no charge and 1 HD Box for 1 year no charge.

And that was with very little effort, just had to calmly threaten to cancel. It shows how much we overpay at the regular prices. Hope this helps someone get a better deal.

[JayLove06]

I'm paying $110/month which includes:

payment of $24/month for HD PVR (they refused to give this to me for free)
VIP package + RDS


Express Internet $40 I think.

I figure I'm getting jipped like nobody's buisness. They wouldn't budge on anything. It's amazing how some of you have gotten such great deals. :(

[Jdelacruz]

Dang, just called to request a renewal of my HD PVR for another year and their call center was closed. I thought they closed at 10 PM but I guess I was wrong.

Anyways, I was scanning this thread for a while to remember the easiest way to get to retentions, and I think this is the formula I used last time:

*Dial 1-888-764-3771*
Rogers: How can we help you today?
Me: Cable
Rogers: What kind of help do you need with your TV?
Me: Cancel
Rogers: Let me get someone to help you with that.

I think you know you're going to the right department if while on hold, you hear "If you're calling because you're moving, blah blah blah". Maybe someone else can confirm. Of course, I'll know for certain after I call them tomorrow (hopefully I manage to during business hours :lol:). Hope that helps anyone who doesn't know how to get the ball rolling.

[momcstay]

let us know if it worked because I am looking for a free HD box from Rogers as well.

[bunyan69]

Just got a Free HDPVR for a year but they gave me an explorer 8000 with no HDMI, Its making a buzzing noise all of the time so I'm going to return it and hope they replace it with an HDMI model

[surrealillusion]

Has anyone on regular analog service tried this to get a free switchover to digital? I'm not about to shell out the money for a HD box just to get digital signal since it's going to be standard next year.

[Alienxx45]

my 3yr free HDPVR deal was coming up.
so i called and easily got it extended for another year plus 30% off entire cable bill.

man...Customer Retentions is greeaaatt..~
whole conversation didnt take more than 5mins...

[porksoda]

Just got a Free HDPVR for a year but they gave me an explorer 8000 with no HDMI, Its making a buzzing noise all of the time so I'm going to return it and hope they replace it with an HDMI model

just take it in to your rogers cable outlet to switch maybe call ahead to see if htey had any in stock.

[donbalaan]

Repeating the same story... to confirm I got the same deal few days ago:

I could not get a free HD PVR after two calls whilst all my friends and coworks have a free offer from Rogers. Of course, I was pissed off. Checked with Bell to see what they could offer me (NOTE, I made the mistake of giving details of my Rogers plan, don't say anything if they ask you) still they gave me an offer that was 7 dollars cheaper than my Rogers bill and a free HD PVR. Called Rogers with that information to inform them I wanted to cancel. Got put through to the rententions team and explained the same story and the gentleman I spoke to gave me the following without hesitation:

30% off Internet for 12 months
20% off Cable for 12 months
HD PVR free rental for 12 months

It's was odd feeling... I had to get all pissed off to cancel to get it this, but I couldn't refuse it as it was just too good. In the back of my mind, I also didn't want a satellite dish on my house. So good luck you you all...

[Jdelacruz]

Dang, just called to request a renewal of my HD PVR for another year and their call center was closed. I thought they closed at 10 PM but I guess I was wrong.

Anyways, I was scanning this thread for a while to remember the easiest way to get to retentions, and I think this is the formula I used last time:

*Dial 1-888-764-3771*
Rogers: How can we help you today?
Me: Cable
Rogers: What kind of help do you need with your TV?
Me: Cancel
Rogers: Let me get someone to help you with that.

I think you know you're going to the right department if while on hold, you hear "If you're calling because you're moving, blah blah blah". Maybe someone else can confirm. Of course, I'll know for certain after I call them tomorrow (hopefully I manage to during business hours :lol:). Hope that helps anyone who doesn't know how to get the ball rolling.

Double dang, looks like things were different this time. My mom is the account holder, but she works until midnight and customer relations apparently refuses to talk to anybody except for the account holder, not even an authorized user. I never had that problem before, makes things difficult.

[comicbookguy]

Double dang, looks like things were different this time. My mom is the account holder, but she works until midnight and customer relations apparently refuses to talk to anybody except for the account holder, not even an authorized user. I never had that problem before, makes things difficult.

i call in and pretend to be my dad all the time when i want to get discounts applied to his account. unless you're a dude and trying to speak for your mom, it should be okay.

[CadillacJack]

Double dang, looks like things were different this time. My mom is the account holder, but she works until midnight and customer relations apparently refuses to talk to anybody except for the account holder, not even an authorized user. I never had that problem before, makes things difficult.

My home account is in my wife's name, and I'm authorized on the account. I was able to get to retentions for my deal (inc. more programming), and my wife didn't have to even get on the phone.

[sillysimms]

Double dang, looks like things were different this time. My mom is the account holder, but she works until midnight and customer relations apparently refuses to talk to anybody except for the account holder, not even an authorized user. I never had that problem before, makes things difficult.


My home account is in my wife's name, and I'm authorized on the account. I was able to get to retentions for my deal (inc. more programming), and my wife didn't have to even get on the phone.

Yes, I do think it depends on who you talk to. Last year when I called about the internet price increase and said "cancel" it did not immediately take me to retentions. I'm the authorized user and the account is in my husband's name - always been that way although he does not even use the internet or ever deal with Rogers. I went through the steps about not being happy about the increase, could they do anything and the lady said "no". So I said I'd like to cancel.

At that point she said you can't cancel I need to speak to husband. I said fine, he's here and called him over. At that point she transferred me to retentions, but stayed on the line. She kept saying I need husband on the line before I can disconnect. She said this twice and then the retention rep said he would take it from here. Immediately after she got off the line he offered a discount to stay and said he did not need to speak to husband.

I believe to cancel he would have had to come on the line, but it depends who you speak to for other issues.

[Jdelacruz]

i call in and pretend to be my dad all the time when i want to get discounts applied to his account. unless you're a dude and trying to speak for your mom, it should be okay.

Yes, I'm a dude trying to speak for my mom :P. I was looking around for my sister to maybe impersonate her but she wasn't home. I believe that if you get transferred to retentions right away you probably don't need your account holder, but for some reason I was transferred to a frontline rep. The only reason I can think of for that is because either retentions was busy (called at around 8 PM) or because automated assistant kept asking me to repeat myself. Other than that, maybe it's just luck.

Either way I called in again yesterday, earlier this time (5 PM) and without any problems from the automated assistant and I think I got transferred straight to retentions. Just in case, I had my mom verify account details and after that I took over. Easily got my HD PVR extended, but apparently I wasn't able to get my 20% bill discount upped to 30% because that doesn't expire until July. Whatever, I'm still happy and I won't have to worry about it again until January 15, 2011!

[Jamie]

Just called again because my 2 yr free HD PVR deal expired Dec 18..
I got it extended another yr free I was very polite on the phone as well and the guy said sure we can do that for you..:razz:
Then yesterday got a call from Rogers and was offered 15% bundle discount I said don't I already have that she said it expires every 2 yrs, so anyway I got.....

HD PVR for 1 yr free
and 15% bundle discount for 2 yrs..
good enough for me..:)

[cdnNick]

My wife called last night, she got 2 HDPVRs and 20% discount on the bill for 1 year.

We have cable (movie channels, HD specialty pack etc), express internet and home phone classic for ~$160. I'm happy as we knocked off about $50 from the bill.

[dphythian]

I recently switched over from Bell to Rogers. I got the 15% bundle discount along with a free HDPVR (to own, not rent). It was a refurb though. I was supposed to turn in my old Bell receiver, but the tech didn't want it. It took me 3 different phone calls before I got the PVR.

[Daf]

So Just called, and spoke to an amazing women:

I went from Basic Cable with 3 Tier to this deal for about $43.86 taxes all in

I got Digital VIP package
HD specialty pack
1 free HD-PVR
1 free standard box
6 free movies

Supperchannel

I think thats it- but I got pretty much everything I asked for, based on what everyone else has got but for a great price

I also got the installation waved- which they do anyways with VIP package

[reaper69]

Received additional HDPVR for 1 yr free, std digital box free, 2 specialty stations, and 15% of the bill.

I'm sure it all depends on the amount you are spending, and I was probably overpaying to begin with.

[skanji]

I have three PVRs. If I wanted to give one to my in-laws for them to use, is there any issue with that?

(assuming they have Rogers already, of course)

[balonis]

Rogers sent me 2 HD boxs instead of 1 by accident 4 years ago. I activated one but not the other. If I activated the other one now will rogers start charging me for it?

[mashyouup]

Hi guys,

Quick question.... I used this deal a year or so ago to get 2 HD PVRs... I am now looking into getting a 3rd box (pvr or just HD box). Was just going to purchase one from Future Shop or Best Buy... but wondering if I have any chance of finagling a third one out of Rogers? Any tips/suggestions?

[TLSRULZ]

Does anyone on the Victor deal.. able to get a HD box as well ?
VIP for $35
1 std box.

I've called in 3 times now .. and whenever they pull up my account they wont give me an HD box.. I only have cable with them.. so my monthly is $40 (tax incl). I guess cause I'm paying so low.

[pattypatpatster]

im gonna call tomorrow and say bell offered me...

- 1 hd receiver
- 2 hd pvrs free for 2 years
- express cable and internet
- 4 theme packs
- movie package
- free installation
- $93 before tax

currently have...

- digital vip cable
- vip digital terminal
- hdtv channel pak
- high speed express
- better choise 20%
- vip discount
- $113 before tax

...think they will give me anything?

[Angultra]

I have three PVRs. If I wanted to give one to my in-laws for them to use, is there any issue with that?

(assuming they have Rogers already, of course)

That should be fine. I've sold a box before and you just call to deactivate it, and that frees it up for them to reactivate it on their account.

[jamgyu]

Hi guys,

Quick question.... I used this deal a year or so ago to get 2 HD PVRs... I am now looking into getting a 3rd box (pvr or just HD box). Was just going to purchase one from Future Shop or Best Buy... but wondering if I have any chance of finagling a third one out of Rogers? Any tips/suggestions?


I have 3 HDPVR's free from Rogers.... I just asked for it through retentions.... I used the Bell Entertainment Service promo offer as leverage.

[sovexxed]

My free one expired Dec 28 so I called today and rec'd:

30% off internet (I have extreme) - $28.58
2 Free HD PVRs 0.00
VIP Cable, incl spec channels $51.01
Home ph $25
(with 500 free N. American long distance minutes)
My total bill after taxes is $155.77

This is even cheaper than when I had the free HD PVR for 2yrs.
Better make a note to call them next January to extend it. All this is for one year with a one year committment.

She even sent a 'quote' by email so I can review it.

Not to be greedy but I just realized I didn't get the 15% bundle discount. Wonder if that is applicable??? hmmm....time to hit redial....

[jjtsl]

My free one expired Dec 28 so I called today and rec'd:

30% off internet (I have extreme) - $28.58
2 Free HD PVRs 0.00
VIP Cable, incl spec channels $51.01
Home ph $25
(with 500 free N. American long distance minutes)
My total bill after taxes is $155.77

This is even cheaper than when I had the free HD PVR for 2yrs.
Better make a note to call them next January to extend it. All this is for one year with a one year committment.

She even sent a 'quote' by email so I can review it.

Not to be greedy but I just realized I didn't get the 15% bundle discount. Wonder if that is applicable??? hmmm....time to hit redial....

How did you get the second HDPVR for free?

[sovexxed]

I told her a 'friend' received a second one after mentioning deal with Bell. Words barely it made it out my mouth and she said "I can respect that".

30% off internet took me an extra minute or so but she was very eager to help.

[pestul]

So my 2yr free HD PVR rental is up next month. What's the best way to try and renegotiate? Do I follow the same as before and say 'cancel' then 'retentions'? Is it a good idea to mention that I have a free pvr now, or better to just say that I want a new deal because of the tempting Bell offers? Problem is I just recently paid for the speciality pack upgrade and bought a HD terminal boxing week.. it's not going to look very convincing that I'm about to leave. :lol:

[belowzeros]

posted in the other thread but might as well here too

I don't know if you guys have talked about this already because I haven't been following the thread the last couple weeks.

I got a notice in snail mail today that Rogers is increasing charges for exceeding the bandwidth cap, up to $50 from 25. It seems to apply to all service levels. I think they also raised the cost per GB before cap but not positive.

Effective march 1 2010

[DavidN]

posted in the other thread but might as well here too

I don't know if you guys have talked about this already because I haven't been following the thread the last couple weeks.

I got a notice in snail mail today that Rogers is increasing charges for exceeding the bandwidth cap, up to $50 from 25. It seems to apply to all service levels. I think they also raised the cost per GB before cap but not positive.

Effective march 1 2010

Awesome. It's a good news day all around from Rogers. First they propose that other cell carries pay leftover debts of their departed clients, then the news that they will be charging for mobile tethering, now this. Why does anyone do business with sh*tty a$$ Rogers Communications?

[Matryx]

posted in the other thread but might as well here too

I don't know if you guys have talked about this already because I haven't been following the thread the last couple weeks.

I got a notice in snail mail today that Rogers is increasing charges for exceeding the bandwidth cap, up to $50 from 25. It seems to apply to all service levels. I think they also raised the cost per GB before cap but not positive.

Effective march 1 2010

I also received this in the mail today. Man I'm really disappointed in this big increase. What to do now? Are the any companies out there that have unlimited bandwidth still?

[Jamie]

What $50 for going over you limit....>:(
That really sucks because I continually go over by about 100-150Gig a month..
I have not recieved this letter yet to my knowledge..
I guess I will have to call them up and get the other $25 taken off my bill at some other level...
Just keep bitching it seems it's the only way to get anything now a days..

[anola]

Just called rogers "account changes"

I wanted to extend my 1yr free HD PVR and he would not budge. That really sucks b/c I see some people have had 3yr free and were able to extend to another free year. He said that that was during a promotion and they don't have that promotion right now... yea right!! I'm going to call back and try again... any suggestions on what I should say? He also mentioned that those people who got that had to sign a contract... is that true?

I also tried to get a deal on the internet... we have express for $46.99 and he wouldn't give me any deal at all. suggestions?

Thanks

[pestul]

Just called rogers "account changes"

I wanted to extend my 1yr free HD PVR and he would not budge. That really sucks b/c I see some people have had 3yr free and were able to extend to another free year. He said that that was during a promotion and they don't have that promotion right now... yea right!! I'm going to call back and try again... any suggestions on what I should say? He also mentioned that those people who got that had to sign a contract... is that true?

I also tried to get a deal on the internet... we have express for $46.99 and he wouldn't give me any deal at all. suggestions?

Thanks

I'm in the same situation. I'll let you know how it goes.. I'm going to complain about the loss of service here (has happened in the past month) and see if I can use that as leverage. I would recommend saying 'cancel service' and then get redirected to retentions'. Account changes won't usually budge.

[anola]

I'm in the same situation. I'll let you know how it goes.. I'm going to complain about the loss of service here (has happened in the past month) and see if I can use that as leverage. I would recommend saying 'cancel service' and then get redirected to retentions'. Account changes won't usually budge.

I just called again and spoke with retentions and again no luck. She said it's because of a code that they used to give me the 1 year PVR for free and they can't extend that code or give me any other codes. She also said it may change on a monthly basis so I can call back and try in February... but that really pisses me off.

The only thing she was willing to offer me is 20% off instead of the 15% that I get now for bundling my services... but that's only if I get a 1 year agreement with staying with them. So I didn't commit and I guess I'll just try back in February. I can't believe how expensive their services are. Anyone know if it's just worth it to switch to Bell?

[CatDog]

What $50 for going over you limit....
That really sucks because I continually go over by about 100-150Gig a month..
I have not recieved this letter yet to my knowledge..

You might want to try switching to Acanac or Teksavvy, I did a little less than a year ago to avoid caps. DSL is slower, but with an unlimited cap you can just leave your PC on to leech.

I called in to extend my offer for my HDPVR and HD TV package without any headache.

[pestul]

I just added another 1yr on my free HD PVR Rental and got 20% off my bill for the same period. Had to say 'cancel cable tv' at voice. Told the rep about competitive offers as well as disappointment due to service interruptions. No problems.

[DonnyFenn]

Shaw just offered me $84/mo (for a year, then $?) for High-Speed, HD Plus cable, and home phone with unltd LD, plus a free HDPVR rental for 2 years. I'm currently with Telus for home phone, mainly for alarm issues and maximum uptime. Should I switch? Currently paying $105 for HighSpeed and analog cable, and about $48 for Telus landline.

[sovexxed]

How much are you downloading?? I've only gone over once or twice and not by much.
Last week they gave me 30% off internet services. So my bill for that is now $28.58 after taxes for extreme. That includes 95GB/mnth and $1.50/GB to a max of $25 for going over. Apparently this is a 'new' promotion so anyone should be able to get it.

Since I just signed a one year contract I don't see how they can increase over usage to $50. If and when I go over, I will argue that price stays in effect for one year. I did that in the past with them and they had to honour that price commitment for the duration of my contract.

As for the discounts on cable and free equipment. I've had two customer service reps mention that their 'flexibility' depends on how long you've been a customer.

[fergy]

posted in the other thread but might as well here too

I don't know if you guys have talked about this already because I haven't been following the thread the last couple weeks.

I got a notice in snail mail today that Rogers is increasing charges for exceeding the bandwidth cap, up to $50 from 25. It seems to apply to all service levels. I think they also raised the cost per GB before cap but not positive.

Effective march 1 2010

How exactly does that work? Can someone post the Rogers email notice? You go over the cap and they hit you with a $50 fee in one fell swoop? Don't they graduate it in with a per GB fee? Is $50 the absolute max for heavy down-loaders?

[kuba]

Robbers is the worst company, next to Hell.

These guys know they have us by the balls and also know they can get away with it. If it's not one company screwing you, it's another, they know it.

[teabag84]

How exactly does that work? Can someone post the Rogers email notice? You go over the cap and they hit you with a $50 fee in one fell swoop? Don't they graduate it in with a per GB fee? Is $50 the absolute max for heavy down-loaders?

Fairly sure its the same process as before - $5/GB over, with a max of $50.

Here's a post I found online:

---
Hi Everyone. This is Mary with Rogers. I appreciate everyone’s voicing their concerns and suggestions. Let me try to add to this conversation by helping clarify the situation.

We always want to offer our customers great quality of service for the best value. In the last year, we have made network and technology investments that include improvements in download speeds, expanding our network in other parts of Canada and launching Rogers On Demand Online free to all customers that subscribe to any Rogers product.

In terms of pricing, we have reduced higher tier services such as Extreme Plus ($69.99 from $99.95) and Ultimate ($99.99 from $149.99).

Based on our research, the vast majority (90%) of Rogers Internet customers do not go over their usage limits each month and will not be impacted by changes to overage charges. If you do, I would suggest calling Care to discuss which plan best suits your Internet use.

To help monitor usage, we have put various communication tools in place. When you reach 75% and 100% of usage, you will get notification via your browser or email. As well, you can keep track of usage throughout the month on our online portal.

I hope this helps address some of your comments above.
Thanks,

[antsmarchin]

If you call in to get a free 1-year rental on your PVR box, do you have to pick it up from the store, or do they mail it to you?

Once you get the box, is it already activated or do you have to call in to activate it? Reason is because, if i take my older brothers free pvr box, will it work under a different account?

[pestul]

If you call in to get a free 1-year rental on your PVR box, do you have to pick it up from the store, or do they mail it to you?

Once you get the box, is it already activated or do you have to call in to activate it? Reason is because, if i take my older brothers free pvr box, will it work under a different account?

I believe you have to pick it up as I did with mine. I had to call to activate my box and if you want to use someone else's box I believe it will need to be deactivated and reactivated under a new account.

[mikka1989]

regarding that $50 max charge on overuse GB, i think it only applies to express and lite accounts, extreme and onwards still $25 max surcharge, can anyone confirm this or not

[crackrabbit]

regarding that $50 max charge on overuse GB, i think it only applies to express and lite accounts, extreme and onwards still $25 max surcharge, can anyone confirm this or not

i really ****ing hate rogers the letter states it's for ALL services makes me want to get rid of the internet with them

[m0j0]

so after some negotiating i got:

2 HDPVRs
1 HDBox

20% off Digital VIP + Fairchild @ 50% for 4 months
20% off Express


i tried pushing for 30% off express, but they wouldn't budge
they offered me $50 credit for me to purchase a modem from somewhere else which would "waive" the modem rental fee but i declined that offer

i came from analog cable of $117.xx to $102.xx
decent?

[suaetes]

i live in a condo where the analog cable is included in the condo fees.
i tried calling rogers to get a HD box, no dice. Anyone else able to get one that is in a similar situation as me? i basically cannot cancel, since the contract is with the buidling.

[MS MSP]

i live in a condo where the analog cable is included in the condo fees.
i tried calling rogers to get a HD box, no dice. Anyone else able to get one that is in a similar situation as me? i basically cannot cancel, since the contract is with the buidling.

they should still "rent" you one but you would have to pay the monthly fee.

They won't give you one for free unless you add a bunch of extra programming.

[spikedude]

i live in a condo where the analog cable is included in the condo fees.
i tried calling rogers to get a HD box, no dice. Anyone else able to get one that is in a similar situation as me? i basically cannot cancel, since the contract is with the buidling.

I'm in a condo where everyone has digital service. I currently have a HDPVR free for one year (but apparently only after speaking to a rep who called me, to take a customer service survey, where I complained a little about interrupted internet service, and then I asked about available ongoing cable promos).

[pinkgir]

My free 2yr HD PVR expired last November.

Called up the CSR and he said no promotions available, he then transferred me to Customer Relations and they said there is a 1yr free PVR Promotion and they also gave me 30% of the Express Internet(1yr contract)

[sillysimms]

i live in a condo where the analog cable is included in the condo fees.
i tried calling rogers to get a HD box, no dice. Anyone else able to get one that is in a similar situation as me? i basically cannot cancel, since the contract is with the buidling.

When you can't cancel it is harder to get a deal (I know as my building also includes cable). Check when your building's contract is up with Rogers and see if you can talk to your board of directors about trying to have them negotiate a better deal when they resign with Rogers.

I've owned in several condos and they all seem to have different deals - the one you have seems to be the standard - I'm guessing they likely give it out without much negotiation. I moved from one building where everyone got 2 standard boxes or 1 HD box, no digital fee, as well as the Movie Network free. Additional HD boxes would be $6/month.

The current building I am in, like yours, originally only got the 1 standard box free and no digital fee. I talked to the board of directors a little before our condo contract was up with Rogers and told them about the deal in the previous building I had owned in - and they were able to negotiate the same deal...you don't have as much power individually when the cable is in your condo fees, but if your board of directors will work to get a good deal they should have some negotiating power when they are negotiating for several hundred suites that could go to another provider.

[aZian_]

I've been getting great deals with rogers all 4 services with 3 wireless phones paying about less than $150

I just recently got the HDPVR and told my buddy to try too and in one shot he got all these

30% off extreme internet
20% off cable
$10 off home phone
Free HD PVR
Free HD Box
all for 12 months


which is exactly what i was getting...except i got it over time.

[hermione]

Thanks OP and everyone else who gave great advice in this thread, got an HDPVR free for 1 year, when I was just about to pay $350 for one

Did anyone have any trouble hooking the box up through HDMI cable? when we do we get a message saying "HDMI/DVI output blocked" When we called tech support they said not all cables are supported by the box and we should just use the component cables included with the box. Is this right? The HDMI is from monoprice and the tv is a 2009 samsung LED, everything else works fine - Wii, PS3, etc

[uber_uter]

Did anyone have any trouble hooking the box up through HDMI cable? when we do we get a message saying "HDMI/DVI output blocked" When we called tech support they said not all cables are supported by the box and we should just use the component cables included with the box. Is this right? The HDMI is from monoprice and the tv is a 2009 samsung LED, everything else works fine - Wii, PS3, etc

I'm using a Monoprice HDMI cable with a Samsung plasma TV. Did you try one of the other HDMI cables? If so, maybe try taking it to a Rogers Plus store to see if they can exchange the PVR.

[anola]

Still no luck with extending my HD PVR from the one year I had to another year... They would not budge on anything, saying that I am getting 15% off for bundling my services. Not sure what to do...

[pestul]

Still no luck with extending my HD PVR from the one year I had to another year... They would not budge on anything, saying that I am getting 15% off for bundling my services. Not sure what to do...
Say you're dissatisfied with service and that you've had some dropouts lately resulting in losing recordings etc. That seems to work usually. Just make sure your discussion is focused on the PVR or else they'll just offer you other stuff.

[scotty01]

Well my current 2 year HD-PVR free rental was going to expire sometime in April.. BTW someone earlier mentioned it states the exact date on your Rogers bill, however I do not see this anywhere?

So I decided to make a call to the Retentions department. Spoke with a very nice lady. Explained we weren't happy with our overall monthly bill cost and was wondering if there was anything she could do to help or suggest to change things for the better.

She right away started offering some discounts. She gave us 20% off our current Cable TV Package instead of the 15% discount for one year. She gave us 30% off our current Cable Internet Package instead of the 15% discount for one year. She gave us an additional 1 yr. free rental of the HD-PVR box. Unfortunately its from today's date when I called, and not the regular expiration date in April. Also mentioned to her that we got a 2nd HD TV for the bedroom and asked if we could get a HD box rental and she agreed for 1 year as well.

Overall was quite satisfied with the offers, and will be calling back in a year's date to hopefully extend most promotions that were just given!

[Alexo]

Can anyone suggest what deals are Rogers' competitors are offering to switch (in the GTA)? I want to something to bargain with.

Thanks.

[PR0BLEMZ]

So is it guaranteed that you will get a free HD PVR from rogers ?
Will this include free service on some HD channels as well ?

Anyways, I'm with Bell Express Vu and I just bought a 52' HDTV. I want to
get the best experience, but I know I need a HD PVR and HD channels.
My dad was planning on going to Bestbuy tomorrow to pick up a Bell HD PVR. But the thing is, it costs 199 or something like that.
I told him to wait, because I can maybe find a way to get one for free (?)
Can I call Bell Express Vu and tell them I want to cancel because Rogers is
giving me a free HD PVR for a year or so ? Will Bell Express Vu match this offer
as well and send me a FREE HD PVR ? Will this always work, or will they just
say "Okay, I'm sorry to hear about that." and then cancel my service with Bell.

I just want to come out with a free HD PVR and a couple free HD channels for a couple months or a year. How can I do this ?

[anola]

So is it guaranteed that you will get a free HD PVR from rogers ?
Will this include free service on some HD channels as well ?

Anyways, I'm with Bell Express Vu and I just bought a 52' HDTV. I want to
get the best experience, but I know I need a HD PVR and HD channels.
My dad was planning on going to Bestbuy tomorrow to pick up a Bell HD PVR. But the thing is, it costs 199 or something like that.
I told him to wait, because I can maybe find a way to get one for free (?)
Can I call Bell Express Vu and tell them I want to cancel because Rogers is
giving me a free HD PVR for a year or so ? Will Bell Express Vu match this offer
as well and send me a FREE HD PVR ? Will this always work, or will they just
say "Okay, I'm sorry to hear about that." and then cancel my service with Bell.

I just want to come out with a free HD PVR and a couple free HD channels for a couple months or a year. How can I do this ?


I would first call Bell and tell them that you know that Rogers is offering a free HD PVR for 1 (or 4!!) years and that you want to know if they can offer the same.

I tried calling Bell to see if it would be worthwhile for me to switch to them and asked them what they could offer and they did mention that they have free HD PVR for a year (without me telling them that this is what Rogers is offering), so I don't think that it should be a problem.

[PR0BLEMZ]

I would first call Bell and tell them that you know that Rogers is offering a free HD PVR for 1 (or 4!!) years and that you want to know if they can offer the same.

I tried calling Bell to see if it would be worthwhile for me to switch to them and asked them what they could offer and they did mention that they have free HD PVR for a year (without me telling them that this is what Rogers is offering), so I don't think that it should be a problem.

Alright thanks. I'll try to call them tomorrow morning, and see if they will offer me a good deal as well.

[barricuda]

Did anyone have any trouble hooking the box up through HDMI cable? when we do we get a message saying "HDMI/DVI output blocked" When we called tech support they said not all cables are supported by the box and we should just use the component cables included with the box. Is this right? The HDMI is from monoprice and the tv is a 2009 samsung LED, everything else works fine - Wii, PS3, etc

My HDPVR doesn't work with the HDMI cable either.... it was working for a couple of months when I got the HDPVR, but after that its been just blank.... I don't get any messages though, the screen is just blank for a long time and the picture kinda skips in for a second before the screen goes blank again.... the cable works fine with my PS3..... I am using the component cables for now.... will be approaching Rogers for an exchange soon.

[anola]

Success! I tried again today and said "cable" and then "cancel"... I got a very nice lady and I mentioned the dropped connections and said "I think I want to cancel" She mentioned she can try to give me discounts if I agree to stay for a year... and I said I'm not sure b/c previous customer service reps were rude to me, she responded she wanted to put a new face on Rogers... so the offer was another year free on my HD PVR and 20% off my digital VIP... I also asked if she could throw in my other 2 digital terminal rentals and she agreed :) We later went on to talk about internet and she offered me 20% off of that. I needed to agree to a one year commitment so I did... glad I was finally able to get something. The lady yesterday would not budge on a thing!

[PR0BLEMZ]

My HDPVR doesn't work with the HDMI cable either.... it was working for a couple of months when I got the HDPVR, but after that its been just blank.... I don't get any messages though, the screen is just blank for a long time and the picture kinda skips in for a second before the screen goes blank again.... the cable works fine with my PS3..... I am using the component cables for now.... will be approaching Rogers for an exchange soon.

Anyone else having this same problem ?
Im thinking about switching to Rogers just for the HD channels and such, but now I don't think that would work if the HDMI cable doesn't work lols.

[jamgyu]

Anyone else having this same problem ?
Im thinking about switching to Rogers just for the HD channels and such, but now I don't think that would work if the HDMI cable doesn't work lols.

I had a similar problem...

had to switch out my HDPVR and I ended up losing all my recorded shows.

[PR0BLEMZ]

I had a similar problem...

had to switch out my HDPVR and I ended up losing all my recorded shows.

I hope that when I get my HDPVR, the HDMI cable would work with no problems.

On the side note, what TV package are you guys using ?
I want something that offers HD channels (Movies and sports basically)
Is the Digital VIP the best choice for HD sports and movies ?

[fergy]

Still no luck with extending my HD PVR from the one year I had to another year... They would not budge on anything, saying that I am getting 15% off for bundling my services. Not sure what to do...


Say you're dissatisfied with service and that you've had some dropouts lately resulting in losing recordings etc. That seems to work usually. Just make sure your discussion is focused on the PVR or else they'll just offer you other stuff.

What other "stuff" might they offer? Other than % discounts and the free PVR rental?

[RazzyRas]

sweet just renewed for another year

[AnnaBanana]

Thanks to everyone - we got our free PVR (and a bunch of other bonuses), and they paid us back for the last several months when they were charging us (funny, as when we first signed up, they refused to give it to us for free...).

[Superfly]

Just got another 12 months free PVR upon switching to HD. Thanks Rogers!!!;)

BTW HDMI works great right out of the box. I'm using this:
http://www.cty.ca/ProductDetails.asp?pid=2479

[13sundin]

toy with them and try to get 2 years...

i was about to talk this girl to renewing my current one for 1 year (expires dec)
and got another one for 2 years :D

[mike200015]

Called in to switch from regular analog, to digital cable. Got a great package, and best part is I got them to throw in 4 free HD PVRs for 1 year.

[comicbookguy]

called in because my 20% off internet and digital vip deals were expiring. the retentions rep didn't resist at all, and i all i asked was, "i was wondering if i can get the same promos applied for another year." saved a few extra bucks since they applied the 20% discount on my HD channel package as well.

[will games]

I got a PVR from them for free and bought a HD box from Future Shop....The PVR is up and running...I called to activate my HD one I bought....now there telling me I have to pay $6.99 a month for an extra outlet fee?


Is there any way I can get around the extra outlet fee?

[MadCowTom]

Digital VIP entitle you to 3 extra outlet.

[TheBull]

Hi guys and girls, I need some advice from you.
I bought a brand new hosue in April 2009 and the builder had a deal with Rogers that got us Home Phone, Digital VIP cable, and High-speed Express for one year FOR FREE. We own a PVR and had a SD digital box free for the past year as well.

Well, that free year is just about up on everything and I think this is the time to negotiate a sweet retention deal. Obviously I know it all starts with calling them and telling them I want to cancel my service(s), but what would you consider is a reasonable package I should accept in order for Rogers to keep my business?

Forgive me if you think this may be OT from the original post.

[rooney11]

Hi guys and girls, I need some advice from you.
I bought a brand new hosue in April 2009 and the builder had a deal with Rogers that got us Home Phone, Digital VIP cable, and High-speed Express for one year FOR FREE. We own a PVR and had a SD digital box free for the past year as well.

Well, that free year is just about up on everything and I think this is the time to negotiate a sweet retention deal. Obviously I know it all starts with calling them and telling them I want to cancel my service(s), but what would you consider is a reasonable package I should accept in order for Rogers to keep my business?

Forgive me if you think this may be OT from the original post.

You should be able to get at least 30% off internet and 20% off cable (it might be other way around, cant remember), and either a 1 or 2 year free HD PVR receiver, others will hopefully give more details.

Just call them, and say that Bell has offered you all three for a lower price then what you would be paying (if you were to actually be paying), they will say how Rogers has a better internet service with higher speeds, blah blah blah, and then they should give you the discounts.

[ff_29]

Hi guys and girls, I need some advice from you.
I bought a brand new hosue in April 2009 and the builder had a deal with Rogers that got us Home Phone, Digital VIP cable, and High-speed Express for one year FOR FREE. We own a PVR and had a SD digital box free for the past year as well.

Well, that free year is just about up on everything and I think this is the time to negotiate a sweet retention deal. Obviously I know it all starts with calling them and telling them I want to cancel my service(s), but what would you consider is a reasonable package I should accept in order for Rogers to keep my business?

Forgive me if you think this may be OT from the original post.

A friend of mine was in the same boat as you and Rogers said that because of the promotion they had been offered (1 yr free), they couldn't add any discounts to the account. This was after being transferred to cancellations--they were ready to cancel the account.

Curious to see how you make out here...

[Maelstrom]

I also need your help. I've recently got a HD tv and want to get a good deal on the HD PVR and HD channels. I don't have anything else with Rogers other than my cellphone which is not yet bundled, but we've been a customer for years on both services. Any advice on how I should approach them?

I am thinking about calling to cancel my cable and see if they can offer me anything. Is that a good way?

[TripleHelix]

A friend of mine was in the same boat as you and Rogers said that because of the promotion they had been offered (1 yr free), they couldn't add any discounts to the account. This was after being transferred to cancellations--they were ready to cancel the account.

Curious to see how you make out here...

+1

They call it a retentions deal because you have been giving them money over the years and they dont want to lose you as a customer. If you haven't paid them one cent yet, you are just like anyone off the street looking to sign up so dont expect anything from them...

[DavidN]

Called retentions last night. Said cancel cable at the automated prompt. Spoke to a very nice girl. Told her that Bell was offering me a HDPVR and a HD receiver for 2 years and 30% off their Digital VIP equivalent. She came back with:

20% off Digital VIP
20% off HD package
1 HDPVR free for a year
1 HD receiver free for one year

I took it!

Cost: $55 + tax.

Thank you RFD!!!

[fergy]

I also need your help. I've recently got a HD tv and want to get a good deal on the HD PVR and HD channels. I don't have anything else with Rogers other than my cellphone which is not yet bundled, but we've been a customer for years on both services. Any advice on how I should approach them?

I am thinking about calling to cancel my cable and see if they can offer me anything. Is that a good way?

Yeah, that's a good way. See if Bell offers any package deals or free boxes and ask Rogers to match them.

[slowtyper]

off topic but I'm hoping someone can help me.

I have two issues with the rogers HD PVR I received that I can't seem to figure out.

1. How do I search for shows? For example I want to set a timer for Dragons Den on CBC. How do I search "dragons den" and find all the show times in the next week>

2. When I press "guide" on the remote, I have to press guide twice to get to the actual guide. Can I set it so it goes straight to the channel guide?

Thanks guys I've been fiddling with this thing for hours

[TheBull]

+1

They call it a retentions deal because you have been giving them money over the years and they dont want to lose you as a customer. If you haven't paid them one cent yet, you are just like anyone off the street looking to sign up so dont expect anything from them...

But Rogers has been paid by the home builder in order to offer this deal. Rogers didn't give me a year of service for free and I am sure they will be interested in retaining me as a customer and earning future revenues on 3 services.

I will update this thread after my phone call to them.

[slowtyper]

+1

They call it a retentions deal because you have been giving them money over the years and they dont want to lose you as a customer. If you haven't paid them one cent yet, you are just like anyone off the street looking to sign up so dont expect anything from them...
In my experience this thinking is wrong. It doesn't matter if you've been paying full price for 17 years you can only get the max that we see in this thread. You can also get the same deal if you are a new customer that isn't on a contract.

[slowtyper]

off topic but I'm hoping someone can help me.

I have two issues with the rogers HD PVR I received that I can't seem to figure out.

1. How do I search for shows? For example I want to set a timer for Dragons Den on CBC. How do I search "dragons den" and find all the show times in the next week>

2. When I press "guide" on the remote, I have to press guide twice to get to the actual guide. Can I set it so it goes straight to the channel guide?

Thanks guys I've been fiddling with this thing for hours

I answered number 2...found it on digitalhome forum

I tried again tonight and was able to reprogram the Guide button to be guide +guide. Here's what I did ..

Press the CBL button
Press and hold SETUP until the CBL button blinks twice
Enter the code 995, and CBL will blink twice again.
Press GUIDE GUIDE CBL CBL GUIDE
Press and hold SETUP until the CBL button blinks twice

Note - In the sequence GUIDE GUIDE CBL CBL GUIDE the CBL is only to introduce a pause. I found that on one of my boxes I only needed one CBL i.e. GUIDE GUIDE CBL GUIDE. You can adjust the number of CBL presses depending on how long it takes to load the QS.

Having done this, if you do want to access the QS, you just press GUIDE twice. What happens is ..

Guide - QS, IPG
Guide - Back to pgm, QS

Thanks to gzero for the initial macro and to JamesK for mentioning he was able to program the GUIDE button from
http://www.digitalhome.ca/forum/showthread.php?t=119026&page=19

[Yellowcorn]

I was unable to renew a couple things after 12 months or so, she said I was ineligable for more discounts on the same stuff for 90 days after the current set, but encouraged me to call back after 72 more days or whatever.

Some stuff she said was BS, but I felt like she was actually making an effort to give more discounts. She managed to make my bill less than it was by cutting some stuff out that I've never used anyway, so it's not all bad.

Still have the PVRs and the majority of the discounts, etc for 24 months, just wasn't able to renew some of the yearly ones, which are a minority anyway.

I think her name was Haley?

I'll be calling back in about 60 days.

[mangoman]

Now that you know how to get to the Guide section, look in the lower left corner of the screen and select the "Browse By" option by pressing 'A' and toggle it to by "Title" and change the Title letters to the letter you want ('D' for Dragons' Den).


I answered number 2...found it on digitalhome forum
from
http://www.digitalhome.ca/forum/showthread.php?t=119026&page=19

[canusaybimmy]

Called in and got myself a free hdpvr and free hd receiver for a year paying around 49 taxes in for digital vip package. I'm satisfied.

Thanks RFD :)

[TheBull]

Hi guys and girls, I need some advice from you.
I bought a brand new house in April 2009 and the builder had a deal with Rogers that got us Home Phone, Digital VIP cable, and High-speed Express for one year FOR FREE. We own a PVR and had a SD digital box free for the past year as well.

Well, that free year is just about up on everything and I think this is the time to negotiate a sweet retention deal. Obviously I know it all starts with calling them and telling them I want to cancel my service(s), but what would you consider is a reasonable package I should accept in order for Rogers to keep my business?

Forgive me if you think this may be OT from the original post.

Just got off my first call with Rogers. Here's what they offered me for the next year:

- $10 off home phone and no system access fee
- 30% off internet + free wifi combo gateway rental
- 30% off cable TV + free HD PVR

Our existing services would have cost us >$180 per month once the free year promotion is up. This deal would put us at $111 per month.

Our 1 year promo is up in mid-April so all I have to do is call then and switch over to this retention plan. She even put a note on my account to give me this deal even if I call back by the end of April.

If we choose to downgrade our internet or TV, the 30% discount will still apply.

This seems like an offer I cannot refuse. What do y'all think?

[mike200015]

Just got off my first call with Rogers. Here's what they offered me for the next year:

- $10 off home phone and no system access fee
- 30% off internet + free wifi combo gateway rental
- 30% off cable TV + free HD PVR

Our existing services would have cost us >$180 per month once the free year promotion is up. This deal would put us at $111 per month.

Our 1 year promo is up in mid-April so all I have to do is call then and switch over to this retention plan. She even put a note on my account to give me this deal even if I call back by the end of April.

If we choose to downgrade our internet or TV, the 20% discount will still apply.

This seems like an offer I cannot refuse. What do y'all think?

Great offer. I got on a similar one recently. What is your home phone plan, is it the new Classic Value Plan?

[TheBull]

Great offer. I got on a similar one recently. What is your home phone plan, is it the new Classic Value Plan?

Yeah it is the Classic Value Plan (just 2 features).
Other services are still Digital VIP and Internet Express (10mbps service)

I think it's a good deal. I'm saving ~ $70/month on the services I've become comfortable with for the past year.

[mike200015]

Yeah it is the Classic Value Plan (just 2 features).
Other services are still Digital VIP and Internet Express (10mbps service)

I think it's a good deal. I'm saving ~ $70/month on the services I've become comfortable with for the past year.

Ya I just switched to the Classic Value Plan too, and I finally got the SAF credited after trying a few times, but how did u manage the extra $10 credit ??

[yally]

Just wanted to thank the RFD crew. Just got off the phone with Rogers, and was able to update my account to a HD-PVR. They were pleasant, and didn't make me jump through hoops after looking at my account. Thx everyone!

[KC108]

When I call in to ask about this, will they ask about proof of Bell's promo or anything along the lines of that?

Edit: Nvm, I got everything to work out great ! Disccccccounts ! :D

[Alexo]

I wonder, can you take advantage of retention offers year-after-year-after-year?
That is, when your retention plan expires, can you get it extended repeatedly, or do they stop offering you deals after a while?
What is the longest that people were able to get retention plans?

[porksoda]

I wonder, can you take advantage of retention offers year-after-year-after-year?
That is, when your retention plan expires, can you get it extended repeatedly, or do they stop offering you deals after a while?
What is the longest that people were able to get retention plans?

im running on my 5th year.

[mark_in_2k]

Just an FYI, there's a new HD-PVR arriving at Rogers stores now. Apparently it will be available to rental customers in the next few months, after they've got rid of the old 8300's that they're using now.

It has some great new features, but it's up to Rogers to actually allow us access to them. Link here (http://www.digitalhome.ca/2010/03/new-whole-home-hd-pvr-now-available-from-rogers/).

http://www.digitalhome.ca/blog/wp-content/uploads/2010/03/Rogers_8642_HD_PVR.jpg

[mike200015]

Just spoke with a rep, and it sounds like the Cisco 8642 is available for purchase now, but will only be available to rent starting June 1st. They will only be renting out the 160GB models, but will offer a 250GB and 500GB model for purchase only. I was told I can upgrade my 8300 rental boxes in June, with no additional charges to switch.

[comicbookguy]

Just spoke with a rep, and it sounds like the Cisco 8642 is available for purchase now, but will only be available to rent starting June 1st. They will only be renting out the 160GB models, but will offer a 250GB and 500GB model for purchase only. I was told I can upgrade my 8300 rental boxes in June, with no additional charges to switch.

aside from looking a little better than the current HDPVRs, i don't know what benefits, if any, the new model will provide for customers. it really all depends on what features rogers enables on these machines.

[mike200015]

aside from looking a little better than the current HDPVRs, i don't know what benefits, if any, the new model will provide for customers. it really all depends on what features rogers enables on these machines.

Yea that's true. I asked the rep what the new features are, but she only told me a couple things that weren't significant, such as being able to jump back quickly 15, 30 and 60 minutes, and higher resolution for screens such as the IPG and similar screens. Hopefully the IPG has actually been updated though; the current one is pretty bad.

[Sheek]

Do the new HDPVRs display and record 1080p? Can't seem to find anything on that.

[mike200015]

Do the new HDPVRs display and record 1080p? Can't seem to find anything on that.

Not sure, there is not much information on them. Do the 8300s not do that?

[Thrillingbroom]

Do the new HDPVRs display and record 1080p? Can't seem to find anything on that.

Most shows are broadcast in 720p or 1080i anyways. It support MPEG-4 which gives better compression, which may allow 1080p down the road. It has a lot more features then the previous one, which may be enabled at a later date.

[GrahameS]

Do the new HDPVRs display and record 1080p? Can't seem to find anything on that.

Noone broadcasts in 1080p. This would be a pointless feature.

[azn_dan]

would it be safe to assume that the 8300's will be going on sale then when the new models roll out?

[comicbookguy]

Noone broadcasts in 1080p. This would be a pointless feature.

+1

i hate the fact that HD quality is not consistent across different networks.

[azn_dan]

w00t w00t, just called in and got the free hd pvr. Just told them bell sent me a letter offering me practically the same thing as what i had and that they included a hd pvr instead of my sd box that i got from rogers :P

[TheBull]

Ya I just switched to the Classic Value Plan too, and I finally got the SAF credited after trying a few times, but how did u manage the extra $10 credit ??

What I listed there was her first offer. I basically told her at the start of the call that I have shopped my services around and have equivalent services from Bell bundled together for about $90 - $100 per month. Rogers is gonna cost me $180 per month and I want the absolute rock-bottom best deal she can offer me in order to keep me as a Rogers customer. I offered to sign a contract for 1 year, 2 years, or longer depending if the price was right.

She obviously got the impression from me that I was looking for the best discount she can offer and she did the most she could do for me.

Note: I initially called into Customer Service and told them I had a deal from Bell, they made a note of it on my account before they passed the call to the Customer Relations (retention) dept.

[maveTOR]

The rep on phone offered me an upgrade from SA PVR to Cisco and told I could go to store and pick up. Store says they will only sell. Caught between both ends and now the retention says they have a request id number only meaning I could do it but I will have to follow store policy. Scumbags ultimately- Canada surely has worse cable then third world countries.

[ThePope]

My 2 year free HD PVR ends in April, when should I call in, I was waiting until one week before but this might be to close for them to adjust there billing.

[comicbookguy]

My 2 year free HD PVR ends in April, when should I call in, I was waiting until one week before but this might be to close for them to adjust there billing.

you can try calling now. i had one rep tell me that i could only do it once my previous promos have already expired, but that's complete BS. i've renewed promos one to two weeks before they expired. i just call in and say i know my promos are expiring and was wondering if i could have them renewed. no excuses necessary.

[akz]

Just renewed my HDPVR for the 4th time, and this time they also threw in TMN and LS TIMES (chinese movie channel) and credited all my boxes, plus an extra HDPVR free of charge all this plus $15 cheaper.

[mike200015]

Just renewed my HDPVR for the 4th time, and this time they also threw in TMN and LS TIMES (chinese movie channel) and credited all my boxes, plus an extra HDPVR free of charge all this plus $15 cheaper.

They threw in TMN for free??

[akz]

They threw in TMN for free??
na not for free they threw it in for 50% off the first few months then gave me an extra 30% off the bill so that offset it as well as the credits for the other standard boxes came down to less than what i was paying with more things for like roughly around 60 a month.

[akademiks]

Just called in to Rogers, they gave me 2-HD PVR's for free for a year, on my $35/mo VIP package.

Thanks OP!

[Sheek]

Just called in to Rogers, they gave me 2-HD PVR's for free for a year, on my $35/mo VIP package.

Thanks OP!

New PVR's or old?

[KC108]

^ I picked up mine a couple days ago, it was refurbished.

[akademiks]

New PVR's or old?

I'm pretty sure they're old..
It's the SA Explorer 8300HD, but it didn't come in a box and there's no physical markings on the receiver itself.

Maye it's either new or very slightly used..

[smoraes]

not much better but a little - will be much better when they include a big sdd flash drive upwards of 2tb when it exists


cisco 8455

http://www.cisco.com/en/US/prod/collateral/video/ps8611/ps8612/ps8644/7014683.pdf

cisco 8485

http://www.cisco.com/en/US/prod/collateral/video/ps8611/ps8612/ps8644/7015725.pdf

Depending on which model(s) rogers gets although the Tivo premiere looks good also which would be better but Rogers would charge us more because they would have to pay more for Tivo service/licensing

http://www.tivo.com/products/tivo-premiere/premiere-specs.html#tab

I wonder if new type of hd pvr would be needed when 3D hits?

[tha_riddla]

Just got my HD PVR and some other freebies for a month:
- HD PVR
- 2 months free TMN (20% off afterwards if I want to continue)
- 2 months free HD pkg (20% off afterwards - agreed to continue it, cuz you need HD channels)
- 2 months free ALL main theme paks

Tried and tried and tried, but they wouldn't budge a penny on the Super Sports Package.... oh well, I'm still happy!


Backstory - Just signed a 1-yr deal for Rogers internet and cable (digital VIP).

At first they didn't budge by saying that my $30 off a month and 3-months free of internet (aka the Victor deal) could be replaced with the free HD-PVR, but not both at same time.

So I just called back another night a week later and I quoted the "Bell Entertainment Bundle" which offers 50% off for bundling internet and cable AND includes a HD PVR, and then she transferred me to Customer Care, where I got all the above.

:cheesygri

[Alexo]

Called the retention dept.
They offered me 30% off internet & cable for a year off the bat but would not budge further.

[9394]

Any anyone been able to switch their free/rented PVR for the new model? I can't stand the grey since my receiver and BR player are black. :cheesygri

[ThePope]

Well I finally got up the courage to call on the weekend, told the retention lady that Bell had a similar package to mine for $117 on there website.

:( Warning don't follow what I did. What happened next was she went to the website, matched it as close as she could ($119), and that was that. Well its still better than doing nothing, it knocked off about $30 a month for a year.

The Breakdown:
• 1 year free HD-PVR
• 20% off internet
• 20% off cable
• $10 off telephone

Kinda feel like calling back, but I hate begging for things.

[mark_in_2k]

Any anyone been able to switch their free/rented PVR for the new model? I can't stand the grey since my receiver and BR player are black. :cheesygriOn digitalhome Canada forums posters have mentioned that the newer model won't be available to rent until the summer.

[MadCowDzz]

Hey all,

I will be moving into a condo in a month and found this thread while looking for advise to receive a free PVR for 1 (hopefully 2?) years. It sounds like most people in this thread are using other services (mobile, internet, homephone). I will not be requiring any of these services in my situation: basically, I will be a brand new Rogers customer with no bundled services.

Can I expect to get push-back when asking for the PVR?
I'd also love 20% off VIP.

Is this irrational? Any advise is welcomed =)

[exstasie]

Hey all,

I will be moving into a condo in a month and found this thread while looking for advise to receive a free PVR for 1 (hopefully 2?) years. It sounds like most people in this thread are using other services (mobile, internet, homephone). I will not be requiring any of these services in my situation: basically, I will be a brand new Rogers customer with no bundled services.

Can I expect to get push-back when asking for the PVR?
I'd also love 20% off VIP.

Is this irrational? Any advise is welcomed =)

Just mention that you'll go with Bell and use their Fiber Optics service, and see what they say. The good thing is you can pretty much say this is what Bell is offering, give me what I want or I'll go to Bell. Worse case is, you just say fine and hang up and try again. A lot of it might depend on the CSR you talk to you so just keep trying until you get someone who is helpful.

[9394]

Any anyone been able to switch their free/rented PVR for the new model? I can't stand the grey since my receiver and BR player are black. :cheesygri

While I was renting some movies and my local Rogers, I asked if I could switch my old PVR for one of the new news and the CSR said "Yes, just bring it in". I'm gonna confirm later on this week when I actually return the movies.

[mark_in_2k]

While I was renting some movies and my local Rogers, I asked if I could switch my old PVR for one of the new news and the CSR said "Yes, just bring it in". I'm gonna confirm later on this week when I actually return the movies.Great, let us know. My old 8300 is giving us problems on some HD recorded stuff so I'd like to switch it to the new one.

[Eagle710]

So if all I have is the Rogers VIP Package I should be able to get a free PVR by scaring them?

[comicbookguy]

Great, let us know. My old 8300 is giving us problems on some HD recorded stuff so I'd like to switch it to the new one.

+1

my 8300 isn't as problematic but i'm guessing a new box can't hurt.

[MadCowDzz]

So the sales crew wouldn't budge on the PVR... they kept reciting the same deal (I phoned four times). They basically said because of their current "Bring in a Bell Receiver for a free PVR".

I ended up getting a standard deal: 25% off for 6 months. [boring]

I expect to call retention in a week citing the Bell's free PVR again.

[Vise]

I had to swap out my 8300HD on Monday (hard drive died) and I asked about getting one of the new 8642 boxes on rental but they said no dice. According to the guys at the store it won't be available on rental for quite some time, perhaps even beyond the July timeframe discussed on Digital Forums.

[iluvsdadeals]

Got the automated phone from Rogers letting me know my current Free PVR for 12 months promotion was ending. Hit the button to be connected to a rep and without even asking, she renewed the free PVR for another year.

Wish it was always that easy!

[Ctwizzy]

I live in an apartment that has only rogers...

They gave us 3 months free basic tv and internet. Its coming to an end this month. I was going to go month to month but I really want a PVR. Rogers UI is probably the worst interface I have ever ever experienced. I cant justify paying $25 a month for it.

I was going to get an Hauppauge 1212, but realized its not an out of the box PVR you still need a PC so its a $500+ project. Would have loved a MythTV or SageTV implementation instead..


Other ideas I have had are to head to states and get a Tivo but I hear they don't do HD in Canada, cos of some stupid Canadian standards.... surprise surpirse.

Id switch to expressvu but they are rarely allowed in apartments due to installation and I face north anyways which means angling the dish SW/SE is out of the question.

I wont pay for a PVR from rogers, but if I can get one for free id take it till I have the time to build my own.

Any ideas on how I can somehow get a PVR out of them?

[9394]

Great, let us know. My old 8300 is giving us problems on some HD recorded stuff so I'd like to switch it to the new one.

I spoke to the CSR again and currently, they only have the new PVR's for sale. As you mentioned previously, we'll have to wait for the summer.

[slowtyper]

I had a free no strings attached trial of Digital VIP for 3 months. 1 month left and called in to retentions, signed up for 1 year in exchange for HD PVR rental and 30% discount off service.




Any ideas on how I can somehow get a PVR out of them?

This entire thread is about how to get a PVR out of them.

[BrianJai]

Just called in to Rogers, they gave me 2-HD PVR's for free for a year, on my $35/mo VIP package.

Thanks OP!

how are you guys gettin your VIP for 35$ a month wtf mine is like 63.47 ...

[The_Professor]

I have two free HD PVR's from Rogers. This was for a period of two years which ended this month.

I called them last night and asked politely if there was any way to have this renewed for another two years. The CSR was extremely nice and indicated that technically they're not supposed to, but said she could offer me another year no problem. I accepted of course, though two years would've been nice.

All in all, the entire process took about eight minutes, including wait time to get to a CSR.

[shagkie]

how are you guys gettin your VIP for 35$ a month wtf mine is like 63.47 ...

yeah I would like to know too.

[dreadknot69]

I was able to get one HD PVR yesterday for a year, and a little bit off my other services. Nothing worth bragging about though, since I think I've been getting shafted by them for years anyway.

[Britnell]

I have two free HD PVR's from Rogers. This was for a period of two years which ended this month.

I called them last night and asked politely if there was any way to have this renewed for another two years. The CSR was extremely nice and indicated that technically they're not supposed to, but said she could offer me another year no problem. I accepted of course, though two years would've been nice.

All in all, the entire process took about eight minutes, including wait time to get to a CSR.

I'd really like to know how you managed this! I called a few weeks ago before my 2 years free HD PVR was up, and the woman I got just stated she had no promotions to offer, and wouldn't budge. I tried again tonight, and got another woman who was equally rigid. When I said that others have been able to get promotions, and that Bell offers better promotions, asking if Rogers wanted customers to switch to Bell, she non-chalantly said it was my choice what I wanted to do. She had no interest in keeping me as a Rogers customer. it was a very frustrating experience!

[hawk99]

+1

my 8300 isn't as problematic but i'm guessing a new box can't hurt.

My 8000 has had lots of problems for awhile now. My 2 year free promo just ended too.

[The_Professor]

I'd really like to know how you managed this! I called a few weeks ago before my 2 years free HD PVR was up, and the woman I got just stated she had no promotions to offer, and wouldn't budge. I tried again tonight, and got another woman who was equally rigid. When I said that others have been able to get promotions, and that Bell offers better promotions, asking if Rogers wanted customers to switch to Bell, she non-chalantly said it was my choice what I wanted to do. She had no interest in keeping me as a Rogers customer. it was a very frustrating experience!

Sorry for the delayed response, I just saw this. I don't really know what to say except to make sure that you're speaking with someone in retentions and not a regular CSR.

It may also depend on how much business you have with them. I have a blackberry, high speed internet, and a VIP HD cable.

[ak-47]

My 8000 has had lots of problems for awhile now. My 2 year free promo just ended too.

if that is a rental box, just bring it back to a rogers store and exchange for another one. No questions asked.

[lagos]

I'd really like to know how you managed this! I called a few weeks ago before my 2 years free HD PVR was up, and the woman I got just stated she had no promotions to offer, and wouldn't budge. I tried again tonight, and got another woman who was equally rigid. When I said that others have been able to get promotions, and that Bell offers better promotions, asking if Rogers wanted customers to switch to Bell, she non-chalantly said it was my choice what I wanted to do. She had no interest in keeping me as a Rogers customer. it was a very frustrating experience!

Get a male CSR!

Unfortunately, I am not kidding either. I am not sexist or whatever but being male myself, I find if I get a female CSR, they are not easy to deal with and usually have bitchy attitude than males. Not always but I would say 80% of my experience has been this way.

[comicbookguy]

Get a male CSR!

Unfortunately, I am not kidding either. I am not sexist or whatever but being male myself, I find if I get a female CSR, they are not easy to deal with and usually have bitchy attitude than males. Not always but I would say 80% of my experience has been this way.

i found the opposite. i found it easier to talk to the female CSRs.

if you've only called three or four times without success, you're not calling enough.

[R3B3LYOU5]

Hi, So I've read through the past five or six pages but found no information on this,

I've got the rogers digital box with a bunch of cultural channels, and no home phone/internet service (with Primus for that, they're GREAT) with Rogers. If I called in and said Bell was offering a deal for Satellite would that be enough ? Because I know that bell does not have all the ethnic channels my family watches, so the CSR might bring that up and tell me to sod off if I didn't want it ?

[comicbookguy]

Hi, So I've read through the past five or six pages but found no information on this,

I've got the rogers digital box with a bunch of cultural channels, and no home phone/internet service (with Primus for that, they're GREAT) with Rogers. If I called in and said Bell was offering a deal for Satellite would that be enough ? Because I know that bell does not have all the ethnic channels my family watches, so the CSR might bring that up and tell me to sod off if I didn't want it ?

there's no harm in trying really. you're not actually cancelling anything, and if the CSR doesn't budge, then you can simply say you'll think it over some more and call back another time.

you most likely won't get a discount on the cultural channels though, so it doesn't matter that bell doesn't have them. i'm assuming you just want to upgrade your box.

[Britnell]

Sorry for the delayed response, I just saw this. I don't really know what to say except to make sure that you're speaking with someone in retentions and not a regular CSR.

It may also depend on how much business you have with them. I have a blackberry, high speed internet, and a VIP HD cable.

How do you get someone in Retentions? I usually just choose "talk to a representative" when I call. Should I do that and then ask to speak to someone in Retentions?

[Stryk3r]

How do you get someone in Retentions? I usually just choose "talk to a representative" when I call. Should I do that and then ask to speak to someone in Retentions?

You call in and when the phone voice guy asks what you want to do you say CANCEL, this will get you straight to retentions.

Don't say RETENTIONS or anything like that, I'm pretty sure that just sends you to a regular rep who won't give you anything, You need to say your thinking of switching to Bell cause they are going to give you a FREE PVR and want to cancel, don't worry they don't want you to cancel and won't just say fine and cancel your account.

[Britnell]

I hope you're right about that because when I threatened to cancel before, to the CSR, they couldn't care less and just told me it was my choice!

[thejick]

I got a really surly retentions rep who refused to extend my promotion (free PVR, 30% off VIP, 30% off extreme internet and a $20/month rebate), so I told her to cancel my services, citing that Rogers seemed to care more about enticing new customers than they do about retaining long term customers (I was with them for 11 years).

Following that, Rogers phoned me 3 times over the next few days trying to get me to return with them, each time enticing me to return with a very similar promo, I accepted their offer of 30% off extreme internet and told them I'd have to think about their offer for the cable.

In the end though, I decided that Rogers lost me when the first rep with her horrible attitude refused to give me further discounts and forced me to look for alternatives to Rogers cable. We settled on an antenna for OTA broadcasts and streaming the rest of our shows over the internet (hulu, ABC, NBC, etc...) to our television using an american VPN, all for $0/month. The only shows I miss are on Discovery, but those arent worth the $125/mo Rogers wanted to charge me for cable.

[00project]

received 3 months free internet cable and home phone when we moved into our new condo. called retentions today for the first time, cited bell offer of free hdpvr & 25% off billing. the rep offered 20% off internet, 30% off digital VIP cable, waived digital access fee along with the free hdpvr.

i asked for 30% off internet and after holding for 10 seconds he agreed.

asked for a free multicultural channel but did not bite.
didnt bother asking for free modem rental but retrospect probably should have.
not bad for first try, case closed.
overall it was very painless. thanks RFD

[00project]

How do you get someone in Retentions? I usually just choose "talk to a representative" when I call. Should I do that and then ask to speak to someone in Retentions?

when u call 611 on rogers cell phone, u get an option to change/cancel ur services....after that u can choose 1 cancel wireless, 2 cancel cable 3 cancel internet or 4 cancel multiple services...something to that effect

[canabiz]

I called in earlier today to see if they could extend my current home phone promo ($10 off every month and System Access Fee waived).

I was told that promo is no longer available but the retention rep extended my free HD-PVR promo for another year and also knocked 20% off my cable package so in the end, it all evens out.

[Silv3r]

received 3 months free internet cable and home phone when we moved into our new condo. called retentions today for the first time, cited bell offer of free hdpvr & 25% off billing. the rep offered 20% off internet, 30% off digital VIP cable, waived digital access fee along with the free hdpvr.

i asked for 30% off internet and after holding for 10 seconds he agreed.

asked for a free multicultural channel but did not bite.
didnt bother asking for free modem rental but retrospect probably should have.
not bad for first try, case closed.
overall it was very painless. thanks RFD


How'd you receive 3 months free internet and home phone when moving into your condo? was there something given to you by your builder or was this through rogers directly? I am about to move into a new condo myself.

[Salinger]

Thanks to everyone for their help in this thread! I didn't even know you could bargain with cable/internet like that!

I just called in to "cancel" and they put me through to customer relations. The lady was very friendly. She gave me 30% off cable and internet and my HD PVR free for a year. Will save me about $52/month.

As in all things, I'm sure some people get more, but I'm very happy indeed. That's over $600 a year in my pocket instead of Rogers. Thanks RFD!

[Seoulkid]

Hi guys

Forgive my ignorance. I've been trying to search everywhere but I can't seem to find what I'm looking for.

I'm a new customer, and looking to get the best Cable deal from Rogers....as its the only company allowed in our complex. I haven't signed with anyone yet.

What is the best deal to get all the HD sports channels (VIP package) plus an HD PVR?

Thanks

[parrot5]

How'd you receive 3 months free internet and home phone when moving into your condo? was there something given to you by your builder or was this through rogers directly? I am about to move into a new condo myself.
I think this is just a "new customers" deal. Doesn't have to be moving to a condo specifically.

[Seoulkid]

yeah I've actually seen that deal for 6months free...but you must sign up for all 3 to get the deal.

I'm just actually looking only for Cable

[99SiR]

Is everyone who is getting the retention deals now on contracts for 1 year or more? Or are you still able to cancel anytime?

[da1nonly_jsa]

so my 2yr free hdpvr deal ended not so long ago....

called in and it was done in about 10mins...

1 year offer...
free hdpvr
free sd box
30% off vip cable package
30% off hd specialty pack (should've tried to get that free)
30% off extreme internet

i was trying to push for a 2nd pvr... but no go

great experience. wish all my rogers experiences were like that. I wanted to try for more but i didnt want to push my luck.

[00project]

How'd you receive 3 months free internet and home phone when moving into your condo? was there something given to you by your builder or was this through rogers directly? I am about to move into a new condo myself.

we moved into a new building, every unit received the same package. just needed to call to activate.

[spikedude]

I called in earlier today to see if they could extend my current home phone promo ($10 off every month and System Access Fee waived).

I was told that promo is no longer available but the retention rep extended my free HD-PVR promo for another year and also knocked 20% off my cable package so in the end, it all evens out.

I hit my 60 GB cap early and called to upgrade to Extreme. The rep gave mv 20% off that, which essentially works out to Extreme at the Express price. Also got my HDPVR extended free for another year too.

[Hurricane989]

After reading everyone's helpful advice here, I called in Rogers to try to get a good deal on the HD PVR.

I called in said I wanted to cancel because Bell was offering an HD PVR package. The rep then told me what Rogers can offer and we proceeded to work something out. In the end I got the following:

1 HD PVR free
1 SD box free
modem upgrade free
and I'm paying 30% less than before for my Internet/Cable.

The rep was actually friendly and helpful (it was a male, not sure if that makes a difference :S). Its a 1-year term and I have Express Internet and Digital VIP.

I'm pretty happy with my experience but I have been overpaying for years with no upgrade to my services. The last time we renegotiated our account was many many years ago. So I'm finally getting something back after all those years of getting ripped off.

[JayLove06]

After I pay my next bill, I'm done with Rogers. I never understand why my bills end up being so much higher than quoted...I never go over what I'm allotted either. I've spoken to 4-5 reps and am just over it... The HD sucks, the internet sucks (I don't even bother downloading anythign). I'm tired of not being able to get the same deal as my friends and the attitude of some reps. I'm done.

Hello Bell and TechSaavy!!! I'm sure I'll have issues with them too but they both seem like they actually want my business unlike Rogers.

Rogers, after 10 years of being with you....you suck.

[Britnell]

Thanks so much for everyone's suggestions! I called and got through to Retentions and they were far more helpful than Customer Service. As soon as I said I wanted to cancel because Bell was offering free HDPVR for a year, he said we could work something out. In the end, he gave me 20% off my current bill, plus my digital standard terminal ($4.49 per month) free, for one year, backdated to the first of May. The savings is about $30 per month, which is about what I had through my last promotion. There is NO contract, so I can cancel at any time. He also tried to encourage me to switch my internet and home phone from Bell to Rogers, but I'm not prepared to give them all my services!

[chengbin]

Just a question, does the 8300 come with a HDMI cable?

[mangoman]

Nope - only component and RCA cables.

Just a question, does the 8300 come with a HDMI cable?

[Alcetic]

any luck lately folks? my 1 year free hdpvr and free sd terminal just ended...and I just tried the cancellation tactic..they wouldn't budge. whats the strategy?

[plymouthhater]

My third anniversary of free HD PVR is comming to an end next week. So I called in today - spoke to rep in Billing Dept. - I asked for retentions but she told me she had to speak to me first. She told me she could not extend the free PVR but could offer me a discount. I told her that it wasn't good enough - please transfer me to "Retentions".
She transferred me and in about 30 seconds I got my free HDPVR renewed for another year, they let me upgrade the free SD box to an HD box (no charge) and gave me a 2 month free trial of the "news and current events" pkg. She would not give me a 2nd PVR nor would she give me any free HD channels.

When I installed the HD box (after swapping them at the local Roger's store) - it required a re-initialization from their Tech Support staff (came up as unauthorized for any channels) - the support guy asked me if I wanted a free 2 month trial of the HD pkg - so I said sure.

[JJ23]

Hi, I was wondering if you guys can offer me some advice, as I was looking into buying a rogers receiver (non PVR, just a regular one).

This is my story.

I recently moved, and called Rogers before I did to cancel my TV (it was month to month). I wasn't watching enough, but they did convince me to stay for 30% off, and I could get basic cable, and if I chose to upgrade in the future it would fall under the umbrella of 30% off.

Well I moved and noticed that my basic cable lacks CNN, and Discovery etc. Speaking with Rogers it seems that I am paying rental for my receiver. I still don't watch much TV, but I do like those channels, and originally I stepped down from the Movie on Demand, to VIP plus to this recently. So it is a step down with just channels 1-28 right now.

I could be swayed to go for the Digital Plus package at a discount, if I didn't have to pay rental on a box. Seeing as this is a new 1 year contract, am I out of luck here?

Thanks in advance for your help with this guys

[luvdadeals]

So I received a nice letter from Rogers the other day talking about how the rates are going up.

Called customer relations and complained (live in NL and we have a crappy HD offering yet letter was peppered with traditional "most HD in canada" crap) and was offered the following:

35% off all services (cable, phone, inet) for 1 year
renewal of free HD PVR (5 years and counting now) and a 2nd free HD box

Apparently the 35% is a brand new offer.

I keep wanting to switch to Bell but the offers keep me coming back!!

[Demonoid]

Hey everyone.

I was just wondering, I was able to get 2 HD boxes free for 1 year, but I didn't ask for any extra 3-6 months or 1 year HD packages for free.

Is it possible to get HDTV Specialty pack free for 6 months ? or maybe a TMN HD or something ? Has anyone gotten something like this before ?

thanks.

[rfd8008]

My free HDPVR and SD were coming up for renewal in mid July and I called Rogers to see what they could offer. The service rep kept on telling me that he could not offer me anything until my contract was up and to call back in mid July. I asked him what promos were available today and he said he would have to transfer me to retentions. Within a minute of reviewing my account, the retentions person offered me the free HDPVR and SD for one more year plus an extra 30% off VIP and HD Specialty package. I was so shocked to get this offer with a fight that I forgot to ask for an upgrade of the SD tuner to a second HDPVR.

[Demonoid]

I was wondering:

I called Rogers retentions and asked for 2 free HD boxes for 1 year, and got them, BUT I didn't ask for 1 year free HD specialty pack which I really wanted right away(got a little scared).

So, I'm wondering, is it ok/safe to call them again in about a week and ask for another deal ?(1 year free of HD specialty). Has anyone done this before ?
They won't put any flags on my account or anything like that ? since it's only a small deal, and I've got non-PVR boxes, which are cheaper.

I NEED YOUR HELP PLEASE !
sorry for writing in big letters...

[wee-haggis]

Next week my 2 Years free HDPVR deal expires. So, I decided to call up and heres how it went.
called 1-888 number
Followed the prompts and got to "Cancel Cable
After 5 minutes,guy picked up.
Made sure I was speaking to Retentions
Told him I received 2 letters from Bell offering package deals.
He asked me to detail the details of the offer.
After explaining in detail ,i mention that the price is reasonable and being a 23 year customer with Rogers, I would like to give them the opportunity to better or at least equal the Bell offer.
The Bell deal I quoted was an equivalent to Hi-Speed Express,Digital VIP,Free HDPVR and SD Box.
After leaving me on hold for 4 minutes he came back with the following.
Hi-Speed Express - 20% off - $40.59
Digital VIP - 20% off - $58.46
Free HDPVR
Free HD Receiver (I added that in)
Free SD Receiver
$99.45 + tax = $111.93
1 year contract
I was happy and gladly accepted. The guy was really pleasant and helpful. He mentioned 3 or 4 times that Rogers really want to keep their long term customers.

[Tesla519]

I have a Digital VIP cable, internet, and home phone with Rogers. I have 1 SD box and 1 HD box for the cable. I am interested in getting the HD PVR, and I can see that Bell is making this offer.

If I call to cancel citing this offer from Bell, will they give me a free HD PVR box, or are people only using this to a free renewal for their current HD PVR box. In other words, will they send me a box, or does this only work if you already have a HD PVR box?

I tried calling once, and they said that they'd give me 20% off internet, 20% off cable, and $10 off my home phone, but can't give out any box's. Is this true? Or should I fight them more?

[wee-haggis]

I have a Digital VIP cable, internet, and home phone with Rogers. I have 1 SD box and 1 HD box for the cable. I am interested in getting the HD PVR, and I can see that Bell is making this offer.

If I call to cancel citing this offer from Bell, will they give me a free HD PVR box, or are people only using this to a free renewal for their current HD PVR box. In other words, will they send me a box, or does this only work if you already have a HD PVR box?

I tried calling once, and they said that they'd give me 20% off internet, 20% off cable, and $10 off my home phone, but can't give out any box's. Is this true? Or should I fight them more?

Don't give up.Try again.
make sure you are talking to Retentions (the regular CSR don't have the authority to give out the deals). If you can quote numbers from the Bell website (as a comparisson)this will assist you in them trying to match their offer.Say you are " xxx years customer of Rogers and would like to stay,Can you match Bells offer "
When I first got my 2 year deal (2 years ago) it took three calls to get what I wanted.

[Geil]

Make sure you talk to retention as none of the other departments can offer you anything close to what retention can and you would be wasting your time. I got my 2 x 2-yr free HDPVR thanks to this thread maybe 4-5 yrs ago and since then have renewed ever since after with 2yr/1yr and half-yr reneweals. Just last week I renewed my 2 HDPVRs and that of my in-laws with the same agent for new 1yr free HDPVRs again. I have yet to quote any competitors promos as I always just ask what they can do for me as I am looking and lately just come straight out asking nicely to get on a new promo. Based on feedback from previouse agents I let my free offers expire and pay for a month before I call in to ask for new promos

[mangoman]

Btw - latest attempt from Bell was for $72 for TV/Internet/Home Phone/HDPVR+Digital Receiver if anyone needs a bargaining point.

[BinaryJay]

Has anybody gotten one of the new HDPVR units on rental yet?

[9394]

Has anybody gotten one of the new HDPVR units on rental yet?

I asked a couple of weeks ago and apparently Rogers has not released it for rental yet. Once they do, you can do the swap.

[wee-haggis]

I asked a couple of weeks ago and apparently Rogers has not released it for rental yet. Once they do, you can do the swap.

"do the swap".
Are you saying they will let you change your unit upon request ?

[zd7000hp]

"do the swap".
Are you saying they will let you change your unit upon request ?

Im getting really fed up with rogers about that new PVR

I called A MONTH AGO and rogers told me it was available and that it was as simple as "swapping" the box @ rogersplus.

But rogers plus refuses to believe the boxes are for rent

...WHAT TO DO?

[mangoman]

Call 1-888-ROGERS-1 from the store.



Im getting really fed up with rogers about that new PVR

I called A MONTH AGO and rogers told me it was available and that it was as simple as "swapping" the box @ rogersplus.

But rogers plus refuses to believe the boxes are for rent

...WHAT TO DO?

[MDrop]

Im getting really fed up with rogers about that new PVR

I called A MONTH AGO and rogers told me it was available and that it was as simple as "swapping" the box @ rogersplus.

But rogers plus refuses to believe the boxes are for rent

...WHAT TO DO?

It seems that not all the stores have the new units for rent yet. I know the Rogers Plus store on Danforth does because that's where I swapped mine a few weeks ago.

[wc72]

Has anyone been able to get 20-30% off AND an HDPVR this month? I'm trying to renew and they say they are no longer able to provide this promotion any longer because of double-stackging. They SAY the policy has changed July 1st and the system no longer allows them to double-stack deals. The second rep in cancellation department echoed the same thing but did say some people were able to get it in mid-July. Sometimes it depends what rep you get so I"m not sure if its a new policy or im going screwed. I feel I get screwed by rogers or bell regardless :(

right now its cancelled. the price is too high for tv.

[gunit5000]

try again i got 20% off and free rental hd pvr try calling directly into retention department

[sillysimms]

try again i got 20% off and free rental hd pvr try calling directly into retention department

How does someone call directly into the retention department? You usually have to say cancel at the prompt and then (hopefully) you are transferred to retentions, but that doesn't always happen right away.

[gunit5000]

How does someone call directly into the retention department? You usually have to say cancel at the prompt and then (hopefully) you are transferred to retentions, but that doesn't always happen right away.

ya thats what i meant but im pretty sure i saw a number here in this thread
http://forums.redflagdeals.com/rogers-cable-retentions-new-customers-deal-thread-785331/150/

[BinaryJay]

Finally got a rental swap of my 8300HD to the new 8642. It's better, because it matches my receiver now and looks more "modern". Some menus have a cleaner more high res look (but still not HD). Some menus have not changed AT ALL. Recording/Recorded List features have not changed AT ALL.

Overall it's faster and looks better, but the features are all the same as the old box. Hopefully less buggy but I'm really disappointed to see that the current firmware on these things is basically identical to the clunky software on the antique 8300HD.

[gunit5000]

Finally got a rental swap of my 8300HD to the new 8642. It's better, because it matches my receiver now and looks more "modern". Some menus have a cleaner more high res look (but still not HD). Some menus have not changed AT ALL. Recording/Recorded List features have not changed AT ALL.

Overall it's faster and looks better, but the features are all the same as the old box. Hopefully less buggy but I'm really disappointed to see that the current firmware on these things is basically identical to the clunky software on the antique 8300HD.

Where did you get yours is it the 160GB 8642

[BinaryJay]

Where did you get yours is it the 160GB 8642

The store closest to me is the Rogers Center, and they were still telling me they didn't rent them out... so I called one that was on the way to my mother's place at VP and Gerrard and they had them. When I got there they had big plastic bins full of old 8300HDs so I guess they are replacing them in full force.

Honestly I have no idea how big the HDD is in it, there is nothing on the external of it that indicates it and I haven't dug into the menus (and I'm not sure the menu's say anything other than % full).

The rental unit I got appeared to be brand new with all of that annoying clear plastic covering on the display portion. Even the rectangle which would normally be adorned with a big ugly ROGERS sticker was empty (which is nice).

[mark_in_2k]

I just got my 8300 replaced with the new 8642 also. I was told it was a 160GB unit, which is good enough for us as it's used mostly for kids shows and the wife's soap.

We had a lot of problems of bad pixelation on the old 8300 so hoping this new one performs better.

[cluless]

Has anyone been successful to get Rogers to extend their HD PVR box for free for another 12 months?

[wee-haggis]

Has anyone been successful to get Rogers to extend their HD PVR box for free for another 12 months?

Yes...I had a 2 year freebie and 4 weeks ago i got another year on the PVR as well as adding a HD Box for 1 year

[jjtsl]

I called in yesterday regarding my wireless services, but also talked about my cable services since my discounts are expiring next month.

Anyway, the guy at retentions told me that the best deal that they have right now is a year free of HDPVR rental, and 20% off internet but no discount on cable packages (right now I'm getting 1 yr free HDPVR rental, 30% off internet, as well as 20% off cable packages).

His advice is to call in closer to the expiry of my discounts to see what they can offer.

[starwatcher]

I have 2 PVR's on lifetime free rental. Got them years ago when they were doing that when you gave them your Bell Dish. (1 HDPVR, the other SD).

What do they do when you have problems with your SDPVR, do they give you a replacement SDPVR or do they now give you an HDPVR?

My cost and then credit for the SD is different then the cost and credit for the HD one.

The TV that the SDPVR is on is only and SD, but I am considering buying an HD TV for that room and would like an HDPVR.

Thanks,
Starwatcher

[Teletran]

I recently called into retentions and they were only able to offer:
20% off Internet
15% off TV packages
Free HD PVR

Must be locked in for 1 year to get this deal.

Good luck everyone.

[wee-haggis]

Took my 8300 unit into Rogers this morning to swap it for the new 8642.
(my recordings were sometimes getting messed up with the 8300).
The Rogers guy asked me if I wanted to exchange,and I said yes.
He brought out another 8300 and I said, "no I would like one of the 8642"
He replied that they only give out new 8642 if they are purchased (not rented)......mmmm !
Anyway, i said that I am concerned that the 8300 's models might have some sort of inherent problems so I didn't want the same model.
He then said that he has some refurbished 8642 (which puzzled me since I thought they were brand new). Anyway, he produced one (it looked brand new.....but without box of course ,with all the peel off anti,scratch plastic still intact).
Got it home,hooked it up (had to call to initialize). 5 mins later its up and running. Looks good (similar menus etc). Time will tell whether its an improvement or not.

[mark_in_2k]

Time will tell whether its an improvement or not.If Rogers actually implements some of the 8462's features, then it will be a big improvement.

[sehomoho]

has anybody had experience with the student plan for cable tv rogers is offering?
http://www.redflagdeals.com/deals/main.php/alldeals/comments/sponsored_rogers_hi_speed_internet_express_cable_t v_for_5998_month/

they have an internet/cable tv deal, or alternatively $20 just for the cable tv ("no hardware required") for 8 months.

if you can upgrade to rent an HD receiver for $12 (or get one free) this would be a good deal.

[wee-haggis]

If Rogers actually implements some of the 8462's features, then it will be a big improvement.

What do you mean "implement some of the 8462 features" ?
What else can it do that the 8300 can't (I was only changing it for the increased sized HDD)

[mareenandy]

i really want a free HD PVR..i should make a call and see what they can give me

[weedb0y]

Finally got a rental swap of my 8300HD to the new 8642. It's better, because it matches my receiver now and looks more "modern". Some menus have a cleaner more high res look (but still not HD). Some menus have not changed AT ALL. Recording/Recorded List features have not changed AT ALL.

Overall it's faster and looks better, but the features are all the same as the old box. Hopefully less buggy but I'm really disappointed to see that the current firmware on these things is basically identical to the clunky software on the antique 8300HD.

How did you replace yours? ;)

[mark_in_2k]

What do you mean "implement some of the 8462 features" ?
What else can it do that the 8300 can't (I was only changing it for the increased sized HDD)Pasted from another site:


Codecs

8300HD: MPEG-2 MP@HL, resolution up to 1920 x 1080i
8642HD: MPEG-4 (H.264) up to HP@L4.0 (HD), MPEG-2 up to MP@HL, 1920 x 1080i 60 Hz, 1920 x 1080p 30 Hz

So the 8642, supports H.264 and 1080p, H.264 means files may be smaller at a given resolution, and 1080p is higher resolution. I'm not sure how the codecs are selected though or whether much material is broadcast 1080p so this may not be that much benefit.
Hard drive

8300HD: 80-160GB (though larger ones are available).
8642HD: 160-500GB

Bigger is better, particularly with HD content. Having had a 160GB Sky HD box for a few years, 160GB is too small in my opinion if you mainly watch HD content.
HDMI support

8300HD: HDMI 1.0
8642HD: HDMI 1.3

HDMI 1.3 has support for deep colour, Dolby True HD and DTS-HD Master Audio, but according the 8642HD sheet doesn't mention any of those. It does support Dolby Digital+ though.
Networking

The 8642HD has ethernet and MoCA connections and some provision for content sharing over the home network. I don't see any such support mentioned for the 8300HD.

[comicbookguy]

I just tried renewing my promotions. I currently have:

2 free HDPVRS - 1 year each
20% off Internet
20% off Digital Cable, Digital Services Fee and HD Specialty Pack

The retentions rep said she could get me the free HDPVRS but not the 20% discounts. She could only offer 15% discounts, and even then I can't get 15% off all the services I previously had discounts for. My bill would go UP $40 after the new promos.

Can someone share their experiences from a recent call with retentions? I also noticed they changed their phone menu.

[Al400]

See this thread.

http://forums.redflagdeals.com/rogers-cable-retentions-new-customers-deal-thread-student-internet-promo-785331/167/

[exstasie]

I just tried renewing my promotions. I currently have:

2 free HDPVRS - 1 year each
20% off Internet
20% off Digital Cable, Digital Services Fee and HD Specialty Pack

The retentions rep said she could get me the free HDPVRS but not the 20% discounts. She could only offer 15% discounts, and even then I can't get 15% off all the services I previously had discounts for. My bill would go UP $40 after the new promos.

Can someone share their experiences from a recent call with retentions? I also noticed they changed their phone menu.

I called a couple weeks ago and got the same promotions you had, however i was previously not on a contract.

I would just give them the same old excuse, Bell is offering xxxxx right now for xxxx which includes free PVRs, etc. I told them exactly what it would cost for me to go with Bell (I figured it out to the penny) and asked them waht they could offer me to stay. Didn't take more than 2 minutes for them to get back with the promos.

[comicbookguy]

I called a couple weeks ago and got the same promotions you had, however i was previously not on a contract.

I would just give them the same old excuse, Bell is offering xxxxx right now for xxxx which includes free PVRs, etc. I told them exactly what it would cost for me to go with Bell (I figured it out to the penny) and asked them waht they could offer me to stay. Didn't take more than 2 minutes for them to get back with the promos.

They're not budging. On my second call, they said they can't offer more than one promo on one service. Their latest offer was 30% off my entire bill for year 1, and 20% off my entire bill for year 2. No free PVRs. That's it. It still comes out higher than my previous bills.

[treo615]

Yes, they wont stack the discounts, either 30% off or free HDPVR

[Shnur]

Yes, they wont stack the discounts, either 30% off or free HDPVR

Same... called twice and escalated to Retentions Manager too... this is bull considering they blatantly lied to me when I signed up and carried over my 2yr free PVR from my old address. 2 months later at the new address the PVR deal ran out... so beware when you move!!! The 30% off deal they gave me when I moved locked me in for a year so now I am stuck with it and paying for the PVR :mad::mad:

[mark_in_2k]

Same... called twice and escalated to Retentions Manager too... this is bull considering they blatantly lied to me when I signed up and carried over my 2yr free PVR from my old address. 2 months later at the new address the PVR deal ran out... so beware when you move!!! The 30% off deal they gave me when I moved locked me in for a year so now I am stuck with it and paying for the PVR :mad::mad:We're moving next month and I have the free HDPVR for lifetime. They better not screw that up!

[Nettles]

I have the older Rogerd HDPVR model and it doesn't seem to support 1080p which is fine because I wanna keep it hooked up to my other TV.

But I bought a new TV and am wondering when I call to get an HD receiver for that (don't need a HD PVR), do all the HD receivers give 1080p or would I have to specify that I want one with 1080p?

Also, I know that most channels or programs aren't in 1080p but does Rogers carry any that are? I'm pretty sure there are some American ones like NBC I think?

[spartan 117]

I thought I would pass this along to new or existing Rogers customers.

Last month I talked to customer relations at Rogers and told them that Bell offered me a HD PVR for 2 years at no charge, they put me on hold and when they came back they said they would match it. I had the new box installed the next morning. The next day I told my brother about it, who is an existing Rogers customer, and he asked me if i could do it for him as well. Picked up the phone and in under a minute, he got the HD PVR as well.

Cheers

I did that 3 years ago :lol:. I did the exact same thing and received a free HDPVR for 2 years and then when it was about to expire, I just called them up and told them that if they don't extend it I will just go to Bell. Nevertheless, I still have one :lol:

[NightRain]

We're moving next month and I have the free HDPVR for lifetime. They better not screw that up!

They probably will. I had free HDPVR for life too, it died and I needed a replacement. They removed the broken HDPVR and added the new one but the promo got deleted and they couldn't add it back becuase it no longer existed in their system. They told me any changes to any free for life HDPVR could result in loosing the promo.

[mark_in_2k]

They probably will. I had free HDPVR for life too, it died and I needed a replacement. They removed the broken HDPVR and added the new one but the promo got deleted and they couldn't add it back becuase it no longer existed in their system. They told me any changes to any free for life HDPVR could result in loosing the promo.Well, since I've had the HDPVR free for life, I've exchanged it several times over the years. I just got it switch to the new 8642 too. Still getting it free on my bill.

[comicbookguy]

I did that 3 years ago :lol:. I did the exact same thing and received a free HDPVR for 2 years and then when it was about to expire, I just called them up and told them that if they don't extend it I will just go to Bell. Nevertheless, I still have one :lol:

Do you have any other discounts, or just the free HDPVR? Do you have 20% or 30% off any services?

[RFD_1]

Rogers are getting smart now... My 3 years of free HD boxes and discounts came to an end....

Old Cable Deal
- 20% off Cable
- 2 free PVR HD boxes rental
- 1 free HD box rental
- Waived HD specialty channel

New Cable Deal Offered (called at least 5 times at different times)
- 30% off
- 1 free PVR HD box rental
or
- 2 free PVR HD boxes rental
- 1 free HD box rental


>:(>:(>:(>:(>:(>:(>:(>:(

[jay964]

okay i need some advice/help

right now i have the VIP cable package + multicultural channel
i am also paying for 2 standard definition box rentals
i have a promo for $30 off for a year

bill right now is 65.85 a month taxes in
i tried to get a free HD box rental added for free but she said she couldn't unless i lose the $30/month discount as she can't add two promotional discounts that are commitment based

anyone know a way around this?

[comicbookguy]

Rogers are getting smart now... My 3 years of free HD boxes and discounts came to an end....

Old Cable Deal
- 20% off Cable
- 2 free PVR HD boxes rental
- 1 free HD box rental
- Waived HD specialty channel

New Cable Deal Offered (called at least 5 times at different times)
- 30% off
- 1 free PVR HD box rental
or
- 2 free PVR HD boxes rental
- 1 free HD box rental


>:(>:(>:(>:(>:(>:(>:(>:(

This is what I was afraid to hear. I had the same experience. Either free PVRs or percentage discount.

[keithse]

Called to re-negotiate the Cable TV last night as discount and 1 free HDPVR are expiring on Oct 9. Was offered 20% discount and no free HDPVR and 1 year contract commitment. Requested to cancell the Cable TV all together to save $50/month in long run.

[namtran007]

They offered you 1 HD PVR box and 30% off? Those are 2 different promotions Rogers said so they can't be combined. They said only the 30% off or 2/3 HD PVR. I've called 3 times to talk to customer relation but same story.


Rogers are getting smart now... My 3 years of free HD boxes and discounts came to an end....

Old Cable Deal
- 20% off Cable
- 2 free PVR HD boxes rental
- 1 free HD box rental
- Waived HD specialty channel

New Cable Deal Offered (called at least 5 times at different times)
- 30% off
- 1 free PVR HD box rental
or
- 2 free PVR HD boxes rental
- 1 free HD box rental


>:(>:(>:(>:(>:(>:(>:(>:(

[Tijuana]

I'm getting stuck. All they are offering is 30% with no possibility of getting the hdpvr. I have had it for a while now, my free pvr ended about a month ago, and it's really hard getting it back. I'm paying over 150 just for tv, internet and home phone. They also said that the better choice bundles, the 15% if you bundle is a contract? I thought it was automatic if you have a certain amount of of services with them?

[montakute]

I'm getting stuck. All they are offering is 30% with no possibility of getting the hdpvr. I have had it for a while now, my free pvr ended about a month ago, and it's really hard getting it back. I'm paying over 150 just for tv, internet and home phone. They also said that the better choice bundles, the 15% if you bundle is a contract? I thought it was automatic if you have a certain amount of of services with them?
Try again now because they added a new discount this week that includes a free HD PVR rental. Several people including myself have gotten 30% off tv and 30% off internet and a free HDPVR rental. One year contract (I asked for 2-year on this deal but they said n/a). Not sure, but you might need to have at least 2 rogers services to qualify for the full discount, and I believe each service must be at a certain minimum level (eg., pay-go wireless doesn't qualify).

[montakute]

BTW... bundles discount is NOT a contract. Bundles discount cannot be stacked on top of discount described in my previous post above.

[-zip-]

I have lost 2 free rentals so far one a PVR and the other is a non-PVR, they just slapped an additional 50 bucks on my bill because they claim they also missed charging me for a month on the PVR. On boxing day I hope the discounts to purchase will be good. I got the 30% discount on internet and cable as was just about to cancel and move to Bell.

[freewheel]

Just got 30%off VIP and free pvr 1 Year.

[comicbookguy]

Just got 30%off VIP and free pvr 1 Year.

What did you have before and for how long?

[MrDisco]

I've read the last couple of pages of this thread and could use some expert advice. Currently I'm paying:

Digital VIP Cable - $66.22
VIP Digital Terminal - $24.95
Free rental 24 months - ($24.95)
Digital Service Fee - $2.99
HDTV Specialty channel Package - $9.95 (no idea what channels that includes)
VIP Discount - ($5.73)
CRTC fee - $1.10

Total (after tax): $84.22

Now to me this is insanely high for just TV. Any tips on how I should approach this? I assume I call the 1-800 # at the start of this thread.

[comicbookguy]

I've read the last couple of pages of this thread and could use some expert advice. Currently I'm paying:

Digital VIP Cable - $66.22
VIP Digital Terminal - $24.95
Free rental 24 months - ($24.95)
Digital Service Fee - $2.99
HDTV Specialty channel Package - $9.95 (no idea what channels that includes)
VIP Discount - ($5.73)
CRTC fee - $1.10

Total (after tax): $84.22

Now to me this is insanely high for just TV. Any tips on how I should approach this? I assume I call the 1-800 # at the start of this thread.

When does your 24 months expire and do you have any other services?

[MrDisco]

When does your 24 months expire and do you have any other services?

i believe it expires in january. we had another discount applied to the digital cable service but that expired a month or so ago (not sure why the two offers have different expiry dates).

no i don't have any other rogers' service which can be bundled (i.e. my cell phone is a corp plan which can't be added).

[Justine]

Alright so I am moving to Toronto at the end of the month, my 2 year free pvr thingy is coming to an end. Should I cancel my services and start all over? or are there any new promotions available?

[montakute]

i believe it expires in january. we had another discount applied to the digital cable service but that expired a month or so ago (not sure why the two offers have different expiry dates).

no i don't have any other rogers' service which can be bundled (i.e. my cell phone is a corp plan which can't be added).
The current offer is to have free pvr rental (which you have now) and 30% off your internet and 30% off cable tv charges (ie., the 66.22 and digital services fee and extra channels). I've read someone with no other rogers services getting 15% or 20% (instead of 30%) discount with free pvr rental. You should call them at 1888rogers1 and see if you can get that 15%-20% discount beginning now or when your commitment ends in January, plus keep your pvr. Good luck.

[montakute]

Alright so I am moving to Toronto at the end of the month, my 2 year free pvr thingy is coming to an end. Should I cancel my services and start all over? or are there any new promotions available?
Because there is a 1-year deal now, I would call retentions now and see if you can get the 1-year tacked onto your account. Then move your pvr and service when it's time. If they won't add the current deal to your existing account, I would close my account when I move, then ask them for a new subscriber deal in toronto. New subs get good deals. Example: Do you have a satellite receiver? (buy any cheapie used one)... Then get rogers "ditch the dish" offer which gets you a free pvr TO OWN for life. Plus i think you can get digital VIP + internet express for $85/month. New subs only.

[freewheel]

What did you have before and for how long?

I have had rogers cable for 15 years or so.

My last package was $43 for vip for 1 year and a 2 year pvr rental.

The free PVR rental just expired. I have no other rogers services.

My new rate would have been $101 tax in, which is crazy. With the discount my rate is $52 tax in.

[mark_in_2k]

Then get rogers "ditch the dish" offer which gets you a free pvr TO OWN for life.That deal ended a long time ago.

[montakute]

That deal ended a long time ago.
No, same deal is still available, at least in Toronto, free pvr for sat receiver (new customer only), I was at rogers communications just tonight and confirmed it with the guys there.

[comicbookguy]

i believe it expires in january. we had another discount applied to the digital cable service but that expired a month or so ago (not sure why the two offers have different expiry dates).

no i don't have any other rogers' service which can be bundled (i.e. my cell phone is a corp plan which can't be added).

You can try calling in and getting a 20% (30% if you're lucky) discount on top of your free PVR. It seems Rogers has tightened up in the last couple of months though, and won't allow a combination of a percentage discount AND a free PVR. I tried this several weeks ago with my dad's account and he's been with Rogers for 18 years.

It's worth a shot to call and see if you can get both discounts. If they don't budge, I would wait until January and hopefully their policy will change.

[mac888]

Just called in the other morning since all my discounts expired and got renewed for 1 year:
30% off Internet
30% off Cable VIP package & services
free pvr
All in about $100/month
Better deal than I got last year.
Only took less than 30 min on the phone.
Tried several nights in a row and it took forever and the deals they gave had no free pvr.

[gatorb6]

Just called in the other morning since all my discounts expired and got renewed for 1 year:
30% off Internet
30% off Cable VIP package & services
free pvr
All in about $100/month
Better deal than I got last year.
Only took less than 30 min on the phone.
Tried several nights in a row and it took forever and the deals they gave had no free pvr.

This is good to know that it's still kicking because I need to make the call fairly soon as my free PVR ends in early Nov.

[blindemboss]

FYI, I just renewed for one year and got the HD PVR waived and discounted VIP Package which came to $52 taxes in.
This is in Ontario.
I called 2 weeks earlier and couldn't get any discount. The CSR told me the promo just came into effect last week.

[Jay Hova]

If I signed a 1-year term about 2 months ago, can I call in and ask for a discount on a PVR?
My hard-drive has more or less died, I can hear it trying power on and power off, you can't record on it because it says "unrecoverable write error", something along those lines.
I technically should've been able to get a discount when I signed the 1-year, right? I should've asked...
They gave us 30% off for one-year, if they want me to sign another year for the PVR discount I would...
Any certain number to call?

[montakute]

If I signed a 1-year term about 2 months ago, can I call in and ask for a discount on a PVR?
My hard-drive has more or less died, I can hear it trying power on and power off, you can't record on it because it says "unrecoverable write error", something along those lines.
I technically should've been able to get a discount when I signed the 1-year, right? I should've asked...
They gave us 30% off for one-year, if they want me to sign another year for the PVR discount I would...
Any certain number to call?
You can ask but don't hold your breath. You already committed. Them's the breaks. A lot of people signed for only 20% in Sept. How would you have felt if rogers had called you back in Sept and tried to reduce your 30% to 20% ?

If you own the PVR, why don't you just clone and swap the drive? You're probably talking about forty bucks.
If it's a rental PVR, call rogers and they'll fix or replace it.

[awolxx]

I called yesterday and was able to get 30% off internet (modem rental waved) 30% off cable and a free HD PVR. All on a 1 year term. They wouldn't give me a second HD PVR. I asked about the byebyedish promo and was told that it was only for new customers.

[lil_c09]

Hi guys,

I currently have cell phone, cable and internet with rogers. combined I pay approx $250. I have a regular HD box right now but would prefer an HDPVR. I am currently not locked to a contract and receive no discounts as a right now. What would I have to do to be able to lock in a free HDPVR for a year? Just call the regular 1800-rogers1 number and tell them that bell is offering a free hdpvr if I sign up with them? What has been most effective for you? Thanks in advance.

[codtongues]

Hi guys,

I currently have cell phone, cable and internet with rogers. combined I pay approx $250. I have a regular HD box right now but would prefer an HDPVR. I am currently not locked to a contract and receive no discounts as a right now. What would I have to do to be able to lock in a free HDPVR for a year? Just call the regular 1800-rogers1 number and tell them that bell is offering a free hdpvr if I sign up with them? What has been most effective for you? Thanks in advance.

I would just call and tell them you were looking for a way to reduce your bill. Make sure they connect you to the customer relations dept as they are the only ones with the power. I am very polite when I call and I never had an issue of getting the most they can offer.

[Dough]

Success,

My discounts had expired between august and september. I paid full price for 1.5 months :(
Called 1888Rogers1, went to change services instead of cancel. Rep said usually you have to wait 90 days between promotions. I was transferred to retentions or relations, really helpful rep put me back on what I had in the summer. Paying around 100 for Digital VIP w/ HDPVR, SD and HiSpeed Express :). 39 minutes on the phone from start to finish + 30 minutes of flipping through RFD.

[gatorb6]

Success as well. Free HDPVR and 30% off Internet and Cable TV Bill. Actually took longer waiting on Hold to speak to a rep than it did to get the deal set.

[montakute]

Success as well. Free HDPVR and 30% off Internet and Cable TV Bill. Actually took longer waiting on Hold to speak to a rep than it did to get the deal set.
Did they tell you what the monthly amount for TV will be and/or the monthly total for both services?

[gatorb6]

Did they tell you what the monthly amount for TV will be and/or the monthly total for both services?

No I didn't bother getting that from her. Sorry didn't mention it that I had similar deal last year as well (20% cable and 30% off internet and Free HDPVR). I just called because it expires next month and wanted to renew again with the same. She came back with the 30% off both internet/cable which is better than I have last year so I already know ballpark what I'll be paying. Currently my Internet (express) + VIP cable + Free HDPV comes around $94 + tax so once this kicks in, there will be another 10% off.

[BRAISKI]

Just called Rogers and I got 1 more yr free of HD-PVR. :)

I am thinking of going to Rogers to change my old HD-PVR SA8300 to the new Cisco 8642, can they transfer my movies from the internal HD to the new one?

[montakute]

^ Unfortunately, nope.

[montakute]

I am thinking of going to Rogers to change my old HD-PVR SA8300 to the new Cisco 8642, can they transfer my movies from the internal HD to the new one?
Recordings are encoded specifically to an individual PVR for rogers. You cannot copy/transfer any file from one PVR to another. Whether using internal or external drives. Even if you buy the Rogers PVR Extender, use it on one PVR, you cannot see those files on another PVR, even of the same model.

The only thing you can do is clone an internal hard drive to another hard drive, and insert the cloned drive into the same PVR.

[comicbookguy]

When you guys are calling in, how are you reaching retentions? I noticed they changed their phone system.

I just got a two year contract to get 30% off in year 1 and 20% off in year 2 a few weeks ago. Do you guys think I can layer the free PVR on top of this now? I plan to call next month. I already had to give up one of my two free boxes, and I'm paying full price for the remaining one.

[gatorb6]

When you guys are calling in, how are you reaching retentions? I noticed they changed their phone system.

I just got a two year contract to get 30% off in year 1 and 20% off in year 2 a few weeks ago. Do you guys think I can layer the free PVR on top of this now? I plan to call next month. I already had to give up one of my two free boxes, and I'm paying full price for the remaining one.

In my case it was pretty easy. Just went through the usual way and talk to the CSR. Said that my discounts were expiring soon and wanted to talk to someone about renewing. Right away he says "ok let me transfer you to Customer Relations and they will be able to help you". I think once the first level CSRs see those kind of discounts, they must recognize that they come from Retentions so they really can't help you with them.

You can probably just say something like "I have some questions about my discounts, blah blah" and they will transfer you. I've also used the "I was speaking with Customer Relations about my plan and had some questions about it. Can you transfer me there?" Usually they do because like I said, they'll see on your account that you have "retentions" discounts so they have no power to talk about them and will transfer you to them.

[BRAISKI]

When you guys are calling in, how are you reaching retentions? I noticed they changed their phone system.


When I called yesterday their system did change. Just check till you hear "to cancel/change services press 4" or something like that.

[BRAISKI]

Recordings are encoded specifically to an individual PVR for rogers. You cannot copy/transfer any file from one PVR to another. Whether using internal or external drives. Even if you buy the Rogers PVR Extender, use it on one PVR, you cannot see those files on another PVR, even of the same model.

The only thing you can do is clone an internal hard drive to another hard drive, and insert the cloned drive into the same PVR.

Good to know... Oh well I guess I will start to delete and watch the stuff I had for a long time lol. I really want to try the new HDPVR.

[codtongues]

When you guys are calling in, how are you reaching retentions? I noticed they changed their phone system.

I just got a two year contract to get 30% off in year 1 and 20% off in year 2 a few weeks ago. Do you guys think I can layer the free PVR on top of this now? I plan to call next month. I already had to give up one of my two free boxes, and I'm paying full price for the remaining one.

I think they give you 30 days to make changes without penalty so call asap.

[montakute]

I just got a two year contract to get 30% off in year 1 and 20% off in year 2 a few weeks ago. Do you guys think I can layer the free PVR on top of this now? I plan to call next month. I already had to give up one of my two free boxes, and I'm paying full price for the remaining one.
It can't hurt to try. But I suspect that you're bound with the existing terms of your contract, as Rogers is. If rogers and bell reduced their offers to 10%, do you think they could call you back and change your terms? I've waited a couple of months for something better and meanwhile I've paid the full rate without any promotions for a couple of months. On the other hand some people agreed to only 20% or 15% discount promotions.

[montakute]

I think they give you 30 days to make changes without penalty so call asap.
Yes I was told once before that you have until the end of your billing cycle to cancel/change without penalty, but I don't read anything saying that in the fine print of the terms of agreement. I've never tried it.

[comicbookguy]

It can't hurt to try. But I suspect that you're bound with the existing terms of your contract, as Rogers is. If rogers and bell reduced their offers to 10%, do you think they could call you back and change your terms? I've waited a couple of months for something better and meanwhile I've paid the full rate without any promotions for a couple of months. On the other hand some people agreed to only 20% or 15% discount promotions.

Well, the contract doesn't stipulate how many discounts I can get. It just stipulates that I can't cancel my Rogers account. I asked them if I could reduce my services, which I can use as leverage to get the stacked discount.

I'll give them a call and see what I get, and I'll post back here.

[jay964]

just called in

was paying 65.85 (taxes in) for vip cable with 1 multicultural channel and 2 sd boxes

now im paying
61.something (taxes in) for vip cable, 1 multicultural channel, 2 hd pvrs, 1 sd box

[montakute]

Well, the contract doesn't stipulate how many discounts I can get. It just stipulates that I can't cancel my Rogers account. I asked them if I could reduce my services, which I can use as leverage to get the stacked discount.

I'll give them a call and see what I get, and I'll post back here.
Good point about *stacking* on an extra promo code, rather than *changing* your current one. Such as adding free hardware rental or a waiver of some fee.

Also ask to waive the internet modem fee (as I was granted) and the VIP Digital Access Fee (which some ppl got waived but I have not).

[jumperson22]

Hey guys...I've been going through the last few pages of this thread and I'm looking for advice on how to get the free HDPVR rental for a year. I'm currently an existing Rogers wireless customer on a family plan, but we're moving to a new condo in Toronto now. Would I be considered a new subscriber if I want to keep my family plan (the account is currently not in my name) and open a brand new account with them (where the bill is in my name)? For the free HDPVR rentals, it seems that I need to be an existing subscriber in most cases if I'm reading correctly. So should I sign up with them and get the free 1 month promo and then call back once I'm already an existing customer?

Any advice would help! Thanks in advance!

[montakute]

Hey guys...I've been going through the last few pages of this thread and I'm looking for advice on how to get the free HDPVR rental for a year. I'm currently an existing Rogers wireless customer on a family plan, but we're moving to a new condo in Toronto now. Would I be considered a new subscriber if I want to keep my family plan (the account is currently not in my name) and open a brand new account with them (where the bill is in my name)? For the free HDPVR rentals, it seems that I need to be an existing subscriber in most cases if I'm reading correctly. So should I sign up with them and get the free 1 month promo and then call back once I'm already an existing customer?
Although you're a wireless customer, I believe that if you don't have Rogers cable then you'd be considered to be a new customer from cable's perspective. Are you a bell customer? As recently as a week ago, I confirmed that Rogers has a promotion for new customers in which you can trade in any sat receiver (not just a pvr) and be given a Rogers PVR to own for free as an incentive. You can ask Sales on the phone or go ask one of the major Rogers communications stores (not at one of little mall outlets).

[jumperson22]

Although you're a wireless customer, I believe that if you don't have Rogers cable then you'd be considered to be a new customer from cable's perspective. Are you a bell customer? As recently as a week ago, I confirmed that Rogers has a promotion for new customers in which you can trade in any sat receiver (not just a pvr) and be given a Rogers PVR to own for free as an incentive. You can ask Sales on the phone or go ask one of the major Rogers communications stores (not at one of little mall outlets).

Unfortunately, I'm not currently a bell customer either. Can I buy a used receiver from craigslist and use that to trade in? I've seen them for as low as $30 on there! Or will they ask to see my current bill from bell?

[jay964]

Unfortunately, I'm not currently a bell customer either. Can I buy a used receiver from craigslist and use that to trade in? I've seen them for as low as $30 on there! Or will they ask to see my current bill from bell?

they will not ask for your bill
infact when i did the ditch the dish promotion the guy didnt even take my receiver.. nor did he ask for it

[montakute]

^ As with many things, it may differ with the individual. If someone asks for your bill, try again later with someone else or at a different store. One I was at recently insisted on a receiver, but he said "just any receiver", it didn't have to be bell or even one that worked. He was willing to take an ancient worthless basic Directv receiver from me (unlawful to use in Canada nowadays), lol .

[jumperson22]

^ As with many things, it may differ with the individual. If someone asks for your bill, try again later with someone else or at a different store. One I was at recently insisted on a receiver, but he said "just any receiver", it didn't have to be bell or even one that worked. He was willing to take an ancient worthless basic Directv receiver from me (unlawful to use in Canada nowadays), lol .

Thanks for the heads up. I called and got through to customer retentions and they said either a bill or the physical receiver. She also said you can do this at a Rogers store (one that obviously provides cable services). She also offered me 25% off services, but then I wouldn't get the one month free and the free installation. I'm thinking the deal that "Steve" offered (found on the Rogers retentions thread) is probably better: 3 months free service and free installation. Thoughts?

[[H]ackerK]

OK... I think I may give in on the Rogers Digital cable... Currently paying about 60/month on analog cable (with all channels) which works well w/ 2 TV and a MCE (with 3 tuners)

So what's the deal here now? Are you guys just getting free "rental" HDPVRs or actually "owning" the HDPVR for free? And do they put filter on once you switch to digital so your analog tuner no longer works?

[mark_in_2k]

ackerK;11819302']OK... I think I may give in on the Rogers Digital cable... Currently paying about 60/month on analog cable (with all channels) which works well w/ 2 TV and a MCE (with 3 tuners)

So what's the deal here now? Are you guys just getting free "rental" HDPVRs or actually "owning" the HDPVR for free? And do they put filter on once you switch to digital so your analog tuner no longer works?It's a rental only, which has actually worked out great for me because I've switched PVR's a few times due to problems, all for no charge.

Chances are a Rogers tech doesn't need to come to your home as your an analog customer, so they won't add a filter. What they may do though is charge you for extra analog outlets.

[montakute]

ackerK;11819302']OK... I think I may give in on the Rogers Digital cable... Currently paying about 60/month on analog cable (with all channels) which works well w/ 2 TV and a MCE (with 3 tuners)

So what's the deal here now? Are you guys just getting free "rental" HDPVRs or actually "owning" the HDPVR for free? And do they put filter on once you switch to digital so your analog tuner no longer works?
Sign up for Digital VIP, which includes 4-6 outlets. Therefore they will not filter analog. Don't forget to ask for the free rental PVR for a year, if that's still available... Because you're an existing customer, call rogers and ask to speak to customer loyalty.

[LogicBomB]

I got the free hdpvr deal 2 years back and it included 12 months of "HDTV Specialty Channel Pack".

When you get the free hdpvr + 30% off internet/cable, do you get the hdtv channel pack free again?

[LogicBomB]

I got the free hdpvr deal 2 years back and it included 12 months of "HDTV Specialty Channel Pack".

When you get the free hdpvr + 30% off internet/cable, do you get the hdtv channel pack free again?

Answered my own question: Looks like that would be a different deal and cannot stack ontop of this deal (as others have said about deal stacking).

Just called in, got my 30% internet/cable, waived modem rental and free hdpvr (1 box only) all for 12 months.

Cheers,

[jumperson22]

Answered my own question: Looks like that would be a different deal and cannot stack ontop of this deal (as others have said about deal stacking).

Just called in, got my 30% internet/cable, waived modem rental and free hdpvr (1 box only) all for 12 months.

Cheers,

How long have you been a Rogers customer for? I tried and they couldn't offer me the free HD PVR for 1 year. :(

[gatorb6]

As always, don't forget to make sure you review everything in your upcoming bill. Rogers (and all the others too) have way of "forgetting" to add discounts/promos sometimes so you have to call them back to confirm and set things straight with your account.

[dualturbo]

How long have you been a Rogers customer for? I tried and they couldn't offer me the free HD PVR for 1 year. :(

Call again. Depends on what rep you get. And you have to be speaking to the retentions dept.

[jumperson22]

Call again. Depends on what rep you get. And you have to be speaking to the retentions dept.

I was speaking to the customer retentions department. In the end, they offered me 25% off my services, but after doing the math, I ended up going with the deal that was posted on RFD for 3 months of free service and hardware equipment rental. Since I'm considered a new Rogers Cable customer, I will wait a little bit and try again in the future.

[insanity]

Just called retentions and got the following:

Hi-Speed Express
Digital VIP (1 HD PVR, 1HD Box)
Home Phone (2 lines, 500 NA Long Distance+Value Plan Classic)

$128 (all-in) for year 1 and $140 (all-in) for year 2.
And to top it off they were nice enough to offer 2 free on demand movies :)

[jaszy]

This is what I got on my first try. We have been basic cable customers @ rogers for over 5 years and had internet with them a couple of years ago. We got:

30% off digital vip, extreme, hd pvr rental waived, modem rental waived, connection fee waived for 95 taxes in 1 year contract.

How did we do? :)

[yin5yan]

Has anyone got a free HD PVR in a Condo where Rogers Cable is included in the common charges i.e. the Condo has a bulk rate with Rogers?

[JayLove06]

Just got Free HDPVR and 20% off internet for a year. Took me 5 minutes.

Going to try to get more.

[KINGJAMES WITNESS 23]

Whats the number for retentions? Sorry, I never tried anything like this before. I just recently upgraded to an HDTV and wanted to get an HD box instead of using my regular standard box to watch tv. I would love to get the free HD PVR.

[mangoman]

Just call the number on p.3 of your bill and select "change to your services" followed by "cancel cable".

Just called got txfd to retentions when I mentioned the Bell offer I was mailed and voila renewed the 20% off Cable/Internet + 2 free HDPVRs. - 10 min total time on the phone (5 min. of actual talking)


Whats the number for retentions? Sorry, I never tried anything like this before. I just recently upgraded to an HDTV and wanted to get an HD box instead of using my regular standard box to watch tv. I would love to get the free HD PVR.

[pinkyy]

This is what I got on my first try. We have been basic cable customers @ rogers for over 5 years and had internet with them a couple of years ago. We got:

30% off digital vip, extreme, hd pvr rental waived, modem rental waived, connection fee waived for 95 taxes in 1 year contract.

How did we do? :)

soo lucky!!

atm i just have 30% off digital VIP and extreme internet :/ can't seem to get the stupid free HD PVR rental or anything else...

maybe it's becuase i already had 30% off digital VIP & Extreme internet before the free HD PVR came promotion came out...

anyway, i called in and they said no we either offer 30% off cable/internet or 20% off cable/internet? w/ free HD PVR

D: augh i don't know how to make the free hd pvr available

wtb help

[beleafer81]

Rogers usually has a sale on HD boxes before christmas. My wife and I have been waiting for this sale to purchace one. It hasn't happened yet and so I did a google search and found this thread. Thank-you, Thank-you, Thank-you, to everyone here. This forum has already provided me valuable advice last summer when I was researching BBQ's. But this Particular thread was what got me a HD PVR and I pay less per month now than before! I signed up just to thank everyone and let everyone know my deal.

Previously I had 2 Digital cable boxes, both rentals, and one of them was no rental fee. On the vip package (I had 15% discount as I have all 4 services from Rogers) my cable portion of the bill was $63.xx all in, but before taxes. I called rogers 1-888 number and press 0 and imediately asked for retentions/customer loyalty. I explained nicely (no need to be loud) that I am not happy because Rogers is giving away free PVR's to new customers (turning in old satilite boxes) and bell has simular deals for new customers. I asked what they could do for a "valued" customer like me. Her exact expresion was "what do you want" I asked for a HD PVR and I got it, 1 yr rental fee waived (she said to call again in a year). I continued on as the Bell offer is for a 320 (or 360?) GB box and Rogers only offers the 160 GB for rental (the 500Gb is purchace only) Then she offered 30% off the cable portion of my bill. After purchacing an additional HD channel pack my monthly bill for cable will be $53.xx all in before taxes.

So In the end I now have 1 SD Box no rental fee, 1 HD PVR no rental fee, vip package + HD time shifting package all at 30% discount. And at the end of the month my bill is $10 less than it used to be!

Thanks All!!

[rance22]

Wow that was easy. I was 5 minutes on the phone. 20% off all services, free hdpvr (rental), free regular box and free modem. All for 1 year. At the end I said, can we have another HDPVR rental for the upstairs tv...no problem.

Very happy with rogers.:razz:

[dualturbo]

Anyone seen the Rogers promotion "A Free HD Box". Has anyone been able to trade in an old direct tv reciever to get the HD box?

[Iphone32GB]

Anyone seen the Rogers promotion "A Free HD Box". Has anyone been able to trade in an old direct tv reciever to get the HD box?

Yes any satellite, but the rub here is that if you get the free HD box you can't have any other discounts it's one or the other.

[Weshzu]

so anyway for a purchased hd cable to upgrade to a hd pvr for free with no rental Oo?....been customer for roger cable for 10years+ :D

[Iphone32GB]

Careful folks lots of rookie retentions people there for some reason, had to speak to a supervisor to get what I felt was fair after 20 some years.

[ronatola]

I bought a used bell 9200 last year and it only worked on tv2 - therefore no hd signal as it needs tv1. Worked OK since I only has a SD tv at the time.
I then bought a new HDTV, but had no bell HD signal because of the defective 9200.
soooooo...I phoned up Bell and told them I might move to rogers. They informed me my broken pvr was under warranty (very odd since i bought it off of some biker-dude in a go train parking lot for $50).
They are sending me a new 9242. Just before I hung up he says 'anything else?'. I say no, but then he offers me 20% off all programming for 12 mos.
$800 savings in 10 mins. Gotta love the retention dept.
I shoulda pushed them more tho. Oh well - next time :)

[ronatola]

Yes any satellite, but the rub here is that if you get the free HD box you can't have any other discounts it's one or the other.

Dayme!
My Dad traded in a 9242 of that deal. You mean I coulda gave Rogers a broken down 5900 that I have instead?

[xIcewind]

We signed up for a 24 month contract with Rogers, which included a different promotion (first 6 mo free)

Does anyone have any luck getting the fees waived from Rogers? I'm not looking for any more % discounts (though it would be nice), but would just like my rental fee waived for Cable TV and Internet, if possible.

Thanks!

[Iphone32GB]

Yes


dayme!
My dad traded in a 9242 of that deal. You mean i coulda gave rogers a broken down 5900 that i have instead?

[xxxray]

I've gotten 2 free PVR's for free for the last 3 years..they recently were up for renewal....got the HD one renewed for 12 more months and the SD PVR was outright given to me free. Rogers said that they are not supporting the old SD pvr's and are giving them away....but will still replace for 2 more years. There not brand new but reconditioned...but are free.

[carmaster]

Called in today and wasted 1hr 30 mins. They only offered 20% off total bill. No free 1 year HD PVR and no 30% off cable and internet. They claim this offer expired and they cannot combine offers. I call BS. Why offers did you guys get?

[BobTheSnake]

Called in today and wasted 1hr 30 mins. They only offered 20% off total bill. No free 1 year HD PVR and no 30% off cable and internet. They claim this offer expired and they cannot combine offers. I call BS. Why offers did you guys get?

Same here. I called and they said that the free PVR offer is not on anymore. But I got the same CSR that helped me in february so she told me that now, they offer a 2 years verbal contract...first year is 30% off your bill and second year is 20%. After the first year, you can call and see what they have anyways. My bill is exaclty the same but now I pay my pvr (30% off so I pay 70% which is 17.xx$). Now since my bill is the same, I will buy a pvr and get that 17$ ish dollar waved and I'll be paying less than what I was now. I had free pvr, 30% off internet....20% off eveything else.

Ask the retention agent for the 30%/20% offer and you will probably pay less.

Good luck. My fist call the agent was crap. Called again and got a good one which offered me this deal.

[vchan81]

damn... no more free pvr's? Maybe it's time to make the permanent switch then.

[fattest]

just called in, same story -- either/or call back in a few months. took free hdpvr and hdbox, going to pick them up. my bill still goes down a bit becuase the rental fee for my old sd box is taken off. they also said internet they could only give 20%, but i'll probably move to teksavvy.

[N1QUE24]

Anyone have any luck after the xmas rush? I've been with Rogers for 13 years, finally decided on the jump to HD.. any tips for me?

[headtailgrep]

Anyone have any luck after the xmas rush? I've been with Rogers for 13 years, finally decided on the jump to HD.. any tips for me?

I haven't found any deals (except $20-50 off $249 at retail) for HD boxes with Rogers. I am also waiting to go HD, like you, waiting for the right deal.

I have called Rogers to see what they can do, and without going to retention, of course nothing. Many of the retention Rogers deals expired as alluded to earlier in this thread.

Bell is still offering free HD PVR, if the Bell deals are extended in January, expect Rogers to rush in some kind of deal in the new year. If anyone finds out what they may be, let us know, i'll check periodically too and will post any findings, positive or negative.

Anyone have any success re-negotiating mid contract? I have a half year left on mine, want to try to get a free HD box (doesn't have to be PVR) for a year in the least.

[fylee]

Same here. I called and they said that the free PVR offer is not on anymore. But I got the same CSR that helped me in february so she told me that now, they offer a 2 years verbal contract...first year is 30% off your bill and second year is 20%. After the first year, you can call and see what they have anyways. My bill is exaclty the same but now I pay my pvr (30% off so I pay 70% which is 17.xx$). Now since my bill is the same, I will buy a pvr and get that 17$ ish dollar waved and I'll be paying less than what I was now. I had free pvr, 30% off internet....20% off eveything else.

Ask the retention agent for the 30%/20% offer and you will probably pay less.

Good luck. My fist call the agent was crap. Called again and got a good one which offered me this deal.

agree to you, it is the similar case to my uncle. I will try it on New Year. He was bargaining on internet service from 60GB/month upgrade to 125GB/month. The first CSR ignored him, so he called again with other CSR. He signed 2 yrs contract, like yours, first year 30% off and second year 20%....

[Zyphur]

What do you all say to get 30/20 % off? Do you just call and say you want it? Can somebody give me a mini tutorial, and the number. My parents really need something like this.

[montakute]

What do you all say to get 30/20 % off? Do you just call and say you want it? Can somebody give me a mini tutorial, and the number. My parents really need something like this.
If they're an existing rogers cust, yep just call and ask to speak to customer loyalty... it'll be easy and done quickly.
If they're not an existing rogers cust, I don't know. But I do know that Bell had a better internet deal recently, however you had to have home phone as well. Together it was $55/mo all-in including Fibe 12 internet service (12 Mbps down, 1 Mbps up, 50 GB allowance, add 40GB for $2.50). Or try one of the small ISPs if they serve your area, but you have to buy the modem.
Hope that helps.

[scoop]

If they're an existing rogers cust, yep just call and ask to speak to customer loyalty... it'll be easy and done quickly.
If they're not an existing rogers cust, I don't know. But I do know that Bell had a better internet deal recently, however you had to have home phone as well. Together it was $55/mo all-in including Fibe 12 internet service (12 Mbps down, 1 Mbps up, 50 GB allowance, add 40GB for $2.50). Or try one of the small ISPs if they serve your area, but you have to buy the modem.
Hope that helps.

Does Rogers give out any HD PVR boxes with a bigger hard drive? I have had the 8300HD for 6 years now for free, wondering if there is anything better I can shoot for?

[Zyphur]

Does Rogers give out any HD PVR boxes with a bigger hard drive? I have had the 8300HD for 6 years now for free, wondering if there is anything better I can shoot for?


If they're an existing rogers cust, yep just call and ask to speak to customer loyalty... it'll be easy and done quickly.
If they're not an existing rogers cust, I don't know. But I do know that Bell had a better internet deal recently, however you had to have home phone as well. Together it was $55/mo all-in including Fibe 12 internet service (12 Mbps down, 1 Mbps up, 50 GB allowance, add 40GB for $2.50). Or try one of the small ISPs if they serve your area, but you have to buy the modem.
Hope that helps.

We have every Rogers service minus wireless and have been with Rogers for over a decade, i think we qualify as existing and loyal lol.

After calling in and asking to speak to customer loyalty do I just straight up ask if they have any promos and/or discounts running for existing customers? Or do I bring up a situation such as use thinking of switching to TekkSavvy because they offer much more bandwidth for the same price?

Also what is the # ?

[akmeikle]

It's an either-or situation at the moment when you deal with customer relations

Either you get a free HDPVR or you get a discount on your services

I was offered 20% off Cable on a 1 year contract, or if I went for a 2 year contract with Cable and Internet you can get 30% for the first year and 20% for the second year

Got a good deal on my HDPVR so I took the cable discount but i'm switching cable companies to 3web because rogers just couldn't come close. They did make a note to send to the marketing department so perhaps in the future they'll be able to offer discounts to make the price closer to their competition.

[montakute]

Does Rogers give out any HD PVR boxes with a bigger hard drive? I have had the 8300HD for 6 years now for free, wondering if there is anything better I can shoot for?
All the rental ones are 160GB. The 320GB ones can only be bought at Costco and the 500GB ones can be purchased at rogers or numerous electronics retailers. Rogers doesn't rent them even to paying customers, never mind freebies.

[montakute]

We have every Rogers service minus wireless and have been with Rogers for over a decade, i think we qualify as existing and loyal lol.

After calling in and asking to speak to customer loyalty do I just straight up ask if they have any promos and/or discounts running for existing customers? Or do I bring up a situation such as use thinking of switching to TekkSavvy because they offer much more bandwidth for the same price?

Also what is the # ?
Yeah that's about it. You don't have to bring up TekSavvy unless you really want. A promo exists or it doesn't. These are just call center clerks without pricing or decision-making authority. You don't get a better deal because of your superior negotiating skills or persistence or threats or smooth talk or yelling or sucking up or disclosing competitor offers, etc. The only reason someone ever gets a different offer from a different rep is because one rep is less competent at finding what promo you qualify for. Everyone qualifies for the 30%/20% 2-year thingy; that's been around most of the year, even while richer promos were available. Number is 800 (or is it 888) ROGERS1. If you really need large bandwidth cap or no cap, you're probably better off switching providers. Also, are you aware of internet bandwidth throttling that Rogers and Bell do (with the agreement of the damn CRTC)... google "rogers throttling" or search it in wikipedia. That issue is my biggest gripe but I tolerate it grudgingly. Hope that helps.

[montakute]

Got a good deal on my HDPVR so I took the cable discount but i'm switching cable companies to 3web because rogers just couldn't come close.
Purchase or renting? Can you share the details for people looking.

[Zyphur]

Yeah that's about it. You don't have to bring up TekSavvy unless you really want. A promo exists or it doesn't. These are just call center clerks without pricing or decision-making authority. You don't get a better deal because of your superior negotiating skills or persistence or threats or smooth talk or yelling or sucking up or disclosing competitor offers, etc. The only reason someone ever gets a different offer from a different rep is because one rep is less competent at finding what promo you qualify for. Everyone qualifies for the 30%/20% 2-year thingy; that's been around most of the year, even while richer promos were available. Number is 800 (or is it 888) ROGERS1. If you really need large bandwidth cap or no cap, you're probably better off switching providers. Also, are you aware of internet bandwidth throttling that Rogers and Bell do (with the agreement of the damn CRTC)... google "rogers throttling" or search it in wikipedia. That issue is my biggest gripe but I tolerate it grudgingly. Hope that helps.

Thanks. When I call the Rogers # what is the most efficient route to get to Customer Relations through the damn computer voice?

I'm hoping to try and get the 30/20 % promo and use the amount saved to kick my Internet up 1 tier and still pay a bit less. Or something like that.

Any chance they are open to call today?

[CanuckBassist]

I got a year of free HD PVR and 30% off all services last year at around the same time, but that has run out. I'm thinking about switching my internet to TekSavvy, so leaving me with only tv on Rogers and cell on Fido. I don't think I'll have much luck getting a 30/20 promo with just tv. Anyone in a similar situation with only one service with Rogers? :(

[bizybe]

I got a year of free HD PVR and 30% off all services last year at around the same time, but that has run out. I'm thinking about switching my internet to TekSavvy, so leaving me with only tv on Rogers and cell on Fido. I don't think I'll have much luck getting a 30/20 promo with just tv. Anyone in a similar situation with only one service with Rogers? :(

My contract is up jan 6 and was offered 30/20 promo on 2 year plan but have to give up my free hd/pvr box - on one service. I just bought a hdpvr box Seems to be standard - anyone get additional dicounts?

[Torgrim]

Hi all,

Our family also got a HD TV over Xmas and now we need to get a HD box. Currently we have rogers extended basic cable (not even digital). We can go with the regular rogers monthly price of $13/month or buy it outright for $319 for the HD box portion but of course I'm looking for a deal.

I see on the rogers site that there is a deal where you can return your satillite reciever and get a free HD box. I initial thought was to buy a Bell Digital Satellite Receiver (4100) from futureshop for about $97 and turn it in for a rogers HD box and save $220, but I'm already a rogers basic customer so I'm not sure if it will work.

I'm also told that I do NOT have to use the the HD box from rogers, just one that is compatible with thier signal. What does this mean? Are there cheaper choices? Or am I stuck with what rogers provides? I will probably wait for a deal if there are no other options.

Torgrim

[mangoman]

"Cancel Cable"


Thanks. When I call the Rogers # what is the most efficient route to get to Customer Relations through the damn computer voice?

I'm hoping to try and get the 30/20 % promo and use the amount saved to kick my Internet up 1 tier and still pay a bit less. Or something like that.

Any chance they are open to call today?

[Zyphur]

Thanks everyone, will be trying today.

Will update.

[CanuckBassist]

My contract is up jan 6 and was offered 30/20 promo on 2 year plan but have to give up my free hd/pvr box - on one service.

Thanks for the info. I only managed to get 20% though for one year because I just cancelled internet. I'm surprised they still gave it to me.


Hi all,

Our family also got a HD TV over Xmas and now we need to get a HD box. Currently we have rogers extended basic cable (not even digital). We can go with the regular rogers monthly price of $13/month or buy it outright for $319 for the HD box portion but of course I'm looking for a deal.

I see on the rogers site that there is a deal where you can return your satillite reciever and get a free HD box. I initial thought was to buy a Bell Digital Satellite Receiver (4100) from futureshop for about $97 and turn it in for a rogers HD box and save $220, but I'm already a rogers basic customer so I'm not sure if it will work.

I'm also told that I do NOT have to use the the HD box from rogers, just one that is compatible with thier signal. What does this mean? Are there cheaper choices? Or am I stuck with what rogers provides? I will probably wait for a deal if there are no other options.

Torgrim

Maybe this is not for you, but a small hdtv antenna can get you pretty much all the HD channels you would get with a HD box on your extended basic cable package for just a one time low cost of the antenna itself. This is just another option for you to consider.

[canuk_1969]

Hi everyone,

I have a question about getting a discount after having a previous discount.

I had a deal previously where I was paying $97 for my internet, cable (VIP) and two digital PVRs. Now that my promo is over, the best they can give me is amost $130 per month, which would include one free PVR but no discount on any other service.

I asked about downgrading to basic alone, without any box and that would take me to the same amount that I was paying before (with my previous discount) $97.

Can I ask for anything more, such as a 20% discount on my other services? Will they even give it to me?

Or do they often let you downgrade, then call you later with a 'deal'?

thanks in advance

[CanuckBassist]

Hi everyone,

I have a question about getting a discount after having a previous discount.

I had a deal previously where I was paying $97 for my internet, cable (VIP) and two digital PVRs. Now that my promo is over, the best they can give me is amost $130 per month, which would include one free PVR but no discount on any other service.

I asked about downgrading to basic alone, without any box and that would take me to the same amount that I was paying before (with my previous discount) $97.

Can I ask for anything more, such as a 20% discount on my other services? Will they even give it to me?

Or do they often let you downgrade, then call you later with a 'deal'?

thanks in advance

What about the 30% one year and 20% for second year promo? I think that discount across all your services will probably give you a lower monthly cost than just a free pvr, which is $25/mo according to my bill. It's something you can straight up ask for according to recent posts from other guys.

[canuk_1969]

ah okay good point.

I just figured that since they (the customer relations department; they are the same as Retentions , right? )

offered me only the free PVR, I thought that was all I could get. I'll call them and ask again about the 30%....

That would be 30% off of only the services, or of the PVR as well?

[Zyphur]

I called in today, waited for an agent for about 30 minutes, then when I got one simply asked if there were any promos for existing customers going one. She took 30seconds to check my account, then told me about 2 year plan, 30% entire bill for 1 year, then 20% off entire bill in a second year.

Minus the 30 minute wait for an agent, everything was done in roughly 3 minutes =)

[MrDisco]

generally speaking, is it a better deal to go for the 30/20% off plan or the free hdpvr rental?

[ADRiiAN`]

Is the trade in satellite promo still running? Who would I call to get this promo?

[Torgrim]

Thanks for the info. I only managed to get 20% though for one year because I just cancelled internet. I'm surprised they still gave it to me.



Maybe this is not for you, but a small hdtv antenna can get you pretty much all the HD channels you would get with a HD box on your extended basic cable package for just a one time low cost of the antenna itself. This is just another option for you to consider.

Thanks for the suggestion but recently I tried a antenna at a friends apartment I was staying in for awhile and only got about 3 normal channels and 2 HD channels, granted it was a one I just put on top of the TV or near a window. With our current cable service we get channels 2-70 and a few higher but we only use about 5 for 90% of our viewing. When I go to the rogers.com site and check the plans I cannot even get SPACE channel unless I go to VIP package :( and my dads channel history is only on the Digital plus and the HD version on VIP :(. Currently we pay 60 I think for extended basic.

Torgrim

[fattest]

generally speaking, is it a better deal to go for the 30/20% off plan or the free hdpvr rental?

HD PVR rental is $25/mth, HD box is $15/mth. Calculate your bill both ways and negotiate accordingly. For me the free rental of the HD PVR and HD Box was cheaper by ~$5 compared to the 20% off they offered.

[Torgrim]

Is the trade in satellite promo still running? Who would I call to get this promo?

Just go to http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=Home and mouse over the TV icon near the top of the page it should automatically appear in a small box. No details though :(.

[ADRiiAN`]

Just go to http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=Home and mouse over the TV icon near the top of the page it should automatically appear in a small box. No details though :(.

No wonder I couldn't find it, my Rogers was set to Quebec :confused:

[Shyster66]

I have been a Rogers basic cable (not digital) customer for around 24 years.Currently paying $68/mo. I just got my first lcd tv and am now ready to switch to digital. Called Rogers on the 28th.Talked to some chick who was actually pretty cool,but wouldnt offer me squat.(I dont have any other rogers services).Told her i wanted the VIP package,and the HD specialty sports pack( $9.99 a month).I have no hardware.She told me i would only need a HD box for the hd tv ($12.99/mo)and none for the picture tube tv's.Anyway I told her i wanted the best deal possible as i was going to call bell when i got off the phone.Taxes in it all came to $99/mo.The best they could do was take a measly $5 off per month and give me the movie channels for 1 month free. What a joke! I havent called back yet to talk to retentions.I'm afraid if i threaten to cancel they will say see ya? I called bell and they would give me free installation of the dish and cable and 1 HD box and 2 SD boxes for $49. One time fee. No percentages off on any packages tho but still a great deal.I'm just not sure if i want to mount a friggin dish on my house. Cable is such a rip off anymore.The only real reason i wanted the vip pack was becuz it was the only one that had the family channel.I told the chick it was a scam cuz anyone with kids would want that channel...Do you think if i threaten to cancel they will cave?....any help would be great

[mangoman]

I know I'm going to sound like an ar$e but please read at least a few pages of the 250+ in this thread. Lots of advice on how to approach this but the best thing you could do is to add a box WITHOUT a contract and then after a month call back to cancel (and give Bell's promo offer as comparison - they do actually have a better price scheme than Rogers based on the mailings I keep getting and sending to recycling). For $100 you should be getting a rental HD-PVR+ 1 box for your CRT, high speed lite internet, basic cable and a specialty channel pack I would think.



I have been a Rogers basic cable (not digital) customer for around 24 years.Currently paying $68/mo. I just got my first lcd tv and am now ready to switch to digital. Called Rogers on the 28th.Talked to some chick who was actually pretty cool,but wouldnt offer me squat.(I dont have any other rogers services).Told her i wanted the VIP package,and the HD specialty sports pack( $9.99 a month).I have no hardware.She told me i would only need a HD box for the hd tv ($12.99/mo)and none for the picture tube tv's.Anyway I told her i wanted the best deal possible as i was going to call bell when i got off the phone.Taxes in it all came to $99/mo.The best they could do was take a measly $5 off per month and give me the movie channels for 1 month free. What a joke! I havent called back yet to talk to retentions.I'm afraid if i threaten to cancel they will say see ya? I called bell and they would give me free installation of the dish and cable and 1 HD box and 2 SD boxes for $49. One time fee. No percentages off on any packages tho but still a great deal.I'm just not sure if i want to mount a friggin dish on my house. Cable is such a rip off anymore.The only real reason i wanted the vip pack was becuz it was the only one that had the family channel.I told the chick it was a scam cuz anyone with kids would want that channel...Do you think if i threaten to cancel they will cave?....any help would be great

[Sybersport]

Just a quick point for those who are just discovering this thread now... the approach I have used over the last 3 years to get a free HD PVR rental from Rogers is to quote the offer from Bell for a free HD PVR for 2 years. This is in fact a real offer, and I always see flyers from Bell in my building lobby advertising it.

[gatorb6]

Just a quick point for those who are just discovering this thread now... the approach I have used over the last 3 years to get a free HD PVR rental from Rogers is to quote the offer from Bell for a free HD PVR for 2 years. This is in fact a real offer, and I always see flyers from Bell in my building lobby advertising it.

I can 2nd this as I also just renewed a few months ago for my 3rd year of free HD PVR deal. I basically say the same thing when my deal is about to expire that Bell is heavily promoting their free HDPVR if I switch to them and I want to hear if Rogers can match it. I never say I want to cancel but I do say "I am thinking of cancelling and switching to Bell but would like to hear if Rogers can match their offer". This has worked for me so far and there's no chance of them calling my bluff as I say I am just thinking of cancelling and not really threatening to do it.

[jjtsl]

I can 2nd this as I also just renewed a few months ago for my 3rd year of free HD PVR deal. I basically say the same thing when my deal is about to expire that Bell is heavily promoting their free HDPVR if I switch to them and I want to hear if Rogers can match it. I never say I want to cancel but I do say "I am thinking of cancelling and switching to Bell but would like to hear if Rogers can match their offer". This has worked for me so far and there's no chance of them calling my bluff as I say I am just thinking of cancelling and not really threatening to do it.

+1. It has worked for me through the years.

[Shredder59]

i had
20% off internet
20% off cable tv
free hdpvr rental
$6 off home phone

now all they would offer was
20% off internet
free hdpvr rental
$10 credit on my wireless

shortfall of about $13/month versus what i had before.

[headtailgrep]

Bell sent me an offer by mail:

Bell home phone/Internet/Satellite TV from $66.90/month for one year in the Bell Bundle. BONUS: Free HD PVR and digital reciever for one year.
Fine print: Touch tone/911 extra. Modem rentals extra. Digital Service fee (TV) extra. Two year term required for free PVR.

Oh.. if you take this offer you also do not get the rebate cheque (CRTC). What sneaky bums.

[ack187]

hi i've been with shaw for years paying at regular price and i was wondering if i could get a better deal.

i currently have
basic cable & highspeed 78.95
purchased modem discount -5.00
total current monthly services added up to 73.95.

i have an hdtv now and will be purcashing another one soon, i wouldn't mind upgrading my cable and internet and saving money at the same time. i also have no need in a phone line.

any tips or advice?

thanks in advance RFD!

[dtrader69]

still on my 2 yr free hdpvr....was using the old 8300...was able to walk up to rogers plus and exchange it to the new 8642 no problem....just an fyi.

[Nettles]

Does the new HD PVR support 1080p? I know that some of the American stations have been broadcasting in 1080p but dunno how it works with their signal on Rogers.

And how do you exchange it? Do you have to call in before hand and do something or do you just take the old rental box and they'll give you the new HD rental box (I'm assuming you have to try canceling first and retentions get you the new box in exchange for the old one).

[dtrader69]

Does the new HD PVR support 1080p? I know that some of the American stations have been broadcasting in 1080p but dunno how it works with their signal on Rogers.

And how do you exchange it? Do you have to call in before hand and do something or do you just take the old rental box and they'll give you the new HD rental box (I'm assuming you have to try canceling first and retentions get you the new box in exchange for the old one).

just bring it in to any rogers plus location....no need to call customer service first....
but it would be wise to call the rogers plus location you are going to, to see if they have any NEW boxes in stock

[commie]

Can you hook up an external hard drive to the new 8642 box?
I have the 8300 box and have an external sata drive hookup to it.

[mark_in_2k]

Can you hook up an external hard drive to the new 8642 box?
I have the 8300 box and have an external sata drive hookup to it.Yes, you can.

[G4L]

called rogers today and they said that my condo is in contract with rogers and that i am already paying my monthly bill in my maintenance fee so retentions wont work for me

any idea if there is any other way of me getting a box for free?

[seadooxp30]

Does the new HD PVR support 1080p? I know that some of the American stations have been broadcasting in 1080p but dunno how it works with their signal on Rogers.

And how do you exchange it? Do you have to call in before hand and do something or do you just take the old rental box and they'll give you the new HD rental box (I'm assuming you have to try canceling first and retentions get you the new box in exchange for the old one).

New PVR do support 1080P but good luck with robbers. We are lucky if we get 1080i...

Most shows are in 720p

[Nettles]

New PVR do support 1080P but good luck with robbers. We are lucky if we get 1080i...

Most shows are in 720p

720p is better than 1080i I think. Although on my TV, the 1080i looks better than when you set it on 720p but this might have to do with the original signal being in 1080i or something, not sure.

What I'm really surprised about though is that Rogers will let you just exchange the 8300 box for the newer one without any problems, I assumed that the new box was only for new customers or for people buying it.

[mgbdragon]

was on the 30% off first year and 20% off second year for internet and cable (though discount did not apply to box rental for some reason). I call to ask about HDPVR, they said system does not allow for a discount and free box rental. Since I only have basic cable and this actually shortens my contract, I opted for the HD PVR and 20% off internet for 1 year.

Shorter the contract the better for cable since have option of switching or canceling (internet streaming) when contract up.

[voided]

Apparently you can really only get one promo at a time now. 1 PVR Free and one HDBOX free seems to be standard. I had to give up two of my three.
Sad to see the good deals go. I will be looking

[Sandman]

Just saw the notice about price hike, digital VIP go up to $64 from $60.50......Highway robbery...:evil:

[comicbookguy]

It was the end of an era for me. I called in to see if I can extend my discounts. They said it's either free HDPVRs or the 20% off my Cable TV. I took the free HDPVR. They also said I can get 20% off my Internet services, but I just cancelled that completely. I'm switching over to Teksavvy anyway and will likely subscribe to Netflix US. I'm going to eventually downgrade my Cable TV with Rogers to basic cable and keep the HDPVR. Everything else I watch (e.g. National Geographic, Discovery, A&E) I'll just download from newsgroups. I'm also going to subscribe to NBA League Pass for my sports fix. I can get all the games and get them all archived in HD.

Right now it seems like Rogers doesn't need to be offering discounts and promos to retain customers. Even though I'll be paying the same overall if I switch to Teksavvy, I'll be satisfied knowing Rogers isn't getting anything more from me.

[renegadez]

Just saw the notice about price hike, digital VIP go up to $64 from $60.50......Highway robbery...:evil:

yes i'm very upset about that...i'm tempted to drop down to basic cable....

[Erechtheus]

Just got the following promos for a year from Rogers today:

Cable: Free PVR
Internet: 20% off
Home Phone: 15% off
Cell: $10 off

[mikeye9]

They took away all my HD Boxes!

I had 3 free rental HD boxes, and 20% off, after the promo expired, they were only able to give 30% off the first year and 20% the second on a 2 year contract.

Damn them to hell, anyone know where I can get a cheap HD box?

[circus_boi]

They took away all my HD Boxes!

I had 3 free rental HD boxes, and 20% off, after the promo expired, they were only able to give 30% off the first year and 20% the seconds on a 2 year contract.

Damn them to hell, anyone know where I can get a cheap HD box?

My current promos run out in March, so this is very disheartening news, that they don't give the same level of discounts on renewal.....

Also, how much in advance of March should I be calling to ''renew" my retention discounts?

[comicbookguy]

My current promos run out in March, so this is very disheartening news, that they don't give the same level of discounts on renewal.....

Also, how much in advance of March should I be calling to ''renew" my retention discounts?

Call in a few weeks before. They'll usually try and give you an excuse that they can't give it until the discounts expire, but that's a lie. I called a month ahead and was able to secure another year of free HDPVR.

The tone of the CSRs has changed since I've been calling over the last few years. They are adamant about not offering any more discounts than what's been mentioned in this thread recently. In the past you could keep calling until they gave a better offer.

Interestingly, a few weeks after I cancelled my Internet, they're still calling me to offer me discounts on Internet services. I told them plainly it was a price issue and a 20% discount isn't going to cut it. I can get that price with Teksavvy at their regular price with a higher cap limit. They didn't even make a counter-offer.

[Shyster66]

Hey all. If you read or read my previous post on page 251, on Jan 3rd. you will get my whole post..lol....Anyway....after i called Rogers i got my wife to call Rogers today. She told them she was "thinking of cancelling". The lady asked why and my wife told her about bell's deal.She said "well how about this and how about that"...so to make a long story short, she gave us a free pvr, and a free HD receiver and 2 months free Hd specialty pack which i was gonna order anyway (includes TSN1 and TSN2 HD)......so in 2 months im going to be paying $86,$87 a month for VIP pack and Hd specialty pack per month all in......the free receivers are free!!...no renewing in one or two years for them.....i'm happy as f***!!!!!!! Gettin it on friday and gonna get the silva ufc fight on saturday...woo hooo!!!...lol

[Silv3r]

Hey all. If you read or read my previous post on page 251, on Jan 3rd. you will get my whole post..lol....Anyway....after i called Rogers i got my wife to call Rogers today. She told them she was "thinking of cancelling". The lady asked why and my wife told her about bell's deal.She said "well how about this and how about that"...so to make a long story short, she gave us a free pvr, and a free HD receiver and 2 months free Hd specialty pack which i was gonna order anyway (includes TSN1 and TSN2 HD)......so in 2 months im going to be paying $86,$87 a month for VIP pack and Hd specialty pack per month all in......the free receivers are free!!...no renewing in one or two years for them.....i'm happy as f***!!!!!!! Gettin it on friday and gonna get the silva ufc fight on saturday...woo hooo!!!...lol


Don't be get too excited, wait for your next bill.

[Singh_21]

Yea wait for your next bill...they screw up more often than not lol

[comicbookguy]

Hey all. If you read or read my previous post on page 251, on Jan 3rd. you will get my whole post..lol....Anyway....after i called Rogers i got my wife to call Rogers today. She told them she was "thinking of cancelling". The lady asked why and my wife told her about bell's deal.She said "well how about this and how about that"...so to make a long story short, she gave us a free pvr, and a free HD receiver and 2 months free Hd specialty pack which i was gonna order anyway (includes TSN1 and TSN2 HD)......so in 2 months im going to be paying $86,$87 a month for VIP pack and Hd specialty pack per month all in......the free receivers are free!!...no renewing in one or two years for them.....i'm happy as f***!!!!!!! Gettin it on friday and gonna get the silva ufc fight on saturday...woo hooo!!!...lol

This deal is pretty standard. It's not that hard to get a free receiver. The real deal was stacking the free receiver with a 20% or 30% discount deal. Glad you're happy though.

[TripleHelix]

I called today and was able to somewhat salvage the situation and keep my HDPVR.

I had 15% off cable services before with the HDPVR free and another terminal free (+ VIP discount).

They wouldn't give me the 15% again but she did give me the 10% for better choice bundle on cable and 20% off internet on the 1Yr deal.

One wierd thing she said was that because it's a PVR, there are double the Digital Services Fee at 2.99 which I never had to pay double for. She quoted the price in but mentionned that it may not appear on my bill since it didn't appear before.

Sort of dissappointed I couldn't get what I was getting before, but for 10-12$ more a month, it's good enough to keep me with them. I didn't want to have to drop 500$ on a new PVR.

I can now drop in on a Rogers store and exchange my old PVR for a new one now that I have it free for another year.

[Shyster66]

Maybe they will screw up the bill...who knows.....But there are no hidden fees or anything.She quoted $72 for the first 2 months and then around $86 and change after the 2 month free HD pack runs out and rogers bs increase of $3.50 per month for everyone.I wont be paying a penny more than $87. I was paying $68 for basic cable with 60 shtty channels,so for an extra $18 per month and all those channels and HD sht, i'm happy.Like i said b4,i have no other rogers services,so we werent gonna try and push for 10 to 30% rebate in the bill.i guess it wouldnt have hurt to try tho. Some people in here were saying it was hard to get a free pvr so i was just letting everyone know that they are still giving them if pressured.....

[Nettles]

I can now drop in on a Rogers store and exchange my old PVR for a new one now that I have it free for another year.

My old model HD PVR is really buggin me with the annoying hard drive turning on and off whenever the TV is off. So you can basically trade in the old HD PVR just by walking into an Rogers Plus store and get the new PVR if you have a free rental?

[JAC]

My old model HD PVR is really buggin me with the annoying hard drive turning on and off whenever the TV is off.

The new PVRs do that too. It's a firmware bug.

[TripleHelix]

My old model HD PVR is really buggin me with the annoying hard drive turning on and off whenever the TV is off. So you can basically trade in the old HD PVR just by walking into an Rogers Plus store and get the new PVR if you have a free rental?

Thats what I heard. People were able to go in and exchange them. Call and make sure first and then go in and say your PVR is acting up. should be no problem...

[Singh_21]

Before you exchange, just to let you know tv caller id doesn't work on 8642 and the display is so small compared to 8300, it's hard to see the time from any distance and the hard drive still makes noise.

Only plus point was that the black color matched with my other equipment and they traded my 120gb 8300 for a 160 gb 8642.

For swapping, just call and ask them if 8642 in stock for rental and if they do, just go and swap. No need to tell them why you want to swap.

[slchg]

I can now drop in on a Rogers store and exchange my old PVR for a new one now that I have it free for another year.

Yes, I did the same a few weeks back when my old HD PVR started to have issues. One biggest drawback (at least to me) of the new Rogers 8642 is the elimination of "Copy to VCR" feature as an option. You will no longer be able to output the recorded program for recording by VCR or DVR at the background while watching another channel. >:(>:(

[mogmatt]

So I've been trying to catch up with all the recent posts, but was unable to find anything about new customers getting free HD PVR. It seems like it is hard enough as it is, getting an HD PVR for existing customers...

is there anyone that is a new customer that has been able to negotiate a free HD PVR?

[pbcsd]

So I've been trying to catch up with all the recent posts, but was unable to find anything about new customers getting free HD PVR. It seems like it is hard enough as it is, getting an HD PVR for existing customers...

is there anyone that is a new customer that has been able to negotiate a free HD PVR?

I called in a couple days ago and got a free PVR for a year. Wouldn't give me any discounts though (I already have 15% or 20% on the better bundles thing).

Oh, sorry, just noticed you asked about "new customers"... I'm not a new customer and got the promo after speaking with their "loyalty" department.

[bedaweed]

just called in for some billing issues
i was already getting 30 off for a year it was up in may they offered to renew for another year for 30 off and free hd pvr for the year and free internet modem rental for the year:lol:

[rfd8008]

Called and asked for retentions after customer service rep offered no discounts. Was able to get 30% off VIP Package plus free HD PVR and SD terminals for 1 year.

[marcindy]

I just called, and the best they would give me is 20% of one year. Clearly I was talking to the wrong person. Any suggestions on how to get at least the 30%. I mentioned I wanted 30% and she said that couldn't be done.

[comicbookguy]

I just called, and the best they would give me is 20% of one year. Clearly I was talking to the wrong person. Any suggestions on how to get at least the 30%. I mentioned I wanted 30% and she said that couldn't be done.

Nothing special. Just keep trying. The promo that's usually available is 30% off the first year and 20% off the second year, on a two-year contract.

[Aggy]

I just called, and the best they would give me is 20% of one year. Clearly I was talking to the wrong person. Any suggestions on how to get at least the 30%. I mentioned I wanted 30% and she said that couldn't be done.

Did you go through the cancelling process? On a general note, I always go in asking "I was wondering if there were any fees for cancelling and if there was a waiting period if I had to cancel" even though I know the answer. Then the rep always says "sure I can look into that for you, may I ask why you are cancelling?" If they don't offer what I want, then I say thanks and I call back again.

[marcindy]

Great, thanks for the quick responses. I will call again on monday and ask to cancel. I was thinking to get a quote from Bell just to use as leverage in case I get a similar response. I've been a rogers customer for 10 yrs, and have been paying a lot more than I should be (after reading this thread).
Wish me luck, and I will post with the final verdict.

[Aggy]

Great, thanks for the quick responses. I will call again on monday and ask to cancel. I was thinking to get a quote from Bell just to use as leverage in case I get a similar response. I've been a rogers customer for 10 yrs, and have been paying a lot more than I should be (after reading this thread).
Wish me luck, and I will post with the final verdict.

Why note call tomorrow! Unless you're away that is....

[torspiker]

called rogers today and they said that my condo is in contract with rogers and that i am already paying my monthly bill in my maintenance fee so retentions wont work for me

any idea if there is any other way of me getting a box for free?

I said something along the lines of "I would bring this up with the board of directors meeting and cancel my unit's subscription with Rogers and go with Bell because I am paying too much. I am considering going with the Bell package with my cable, phone and internet ... blah blah". I am also paying my basic cable through my condo's maintenance fees. Good Luck !

[Tabooger]

I called in about 3 times JUST to get the right info on the e-mail notification and either I've received what we didn't agree on, or didn't receive anything at all. Starting to be a pain, since the contract ends tomorrow. >:(

[doogle]

Called and asked for retentions after customer service rep offered no discounts. Was able to get 30% off VIP Package plus free HD PVR and SD terminals for 1 year.
So you got both a discount and free terminals? I thought that was discontinued and it was one or the other. Do you have any other Rogers services? Thanks.

[Aggy]

So you got both a discount and free terminals? I thought that was discontinued and it was one or the other. Do you have any other Rogers services? Thanks.

You should probably check the other Rogers thread. This deal has been offered for both 30% and boxes for over a week now. Called 4 times for friends last week and able to get 30% off, hdpvr, sd box and modem rental.

[doogle]

You should probably check the other Rogers thread. This deal has been offered for both 30% and boxes for over a week now. Called 4 times for friends last week and able to get 30% off, hdpvr, sd box and modem rental.
Thanks, I never thought to check for other thread. Last deal is expiring, so perfect timing.

[MACFSAE]

I called and got a free pvr for my parents and I just came by their house to help them set it up after they picked it up and it is an 8300. Can I call back and complain that they got this model? will it be easy to get the new model? I did not reallize that there is also the 30% off deal so I might see if I can get both deals now and swap this pvr for the new one.

thanks,

[olp79]

I called and got a free pvr for my parents and I just came by their house to help them set it up after they picked it up and it is an 8300. Can I call back and complain that they got this model? will it be easy to get the new model? I did not reallize that there is also the 30% off deal so I might see if I can get both deals now and swap this pvr for the new one.

thanks,

You don't need to call in and complain. Call a Rogers store in your area and see if they have the new one in stock for rent, if they do, tell them you're coming in to exchange it.

You can try to get the 30% off too, it can't hurt to try. If the first rep won't allow it, try calling again until you they do.

[li0904426]

It was the end of an era for me. I called in to see if I can extend my discounts. They said it's either free HDPVRs or the 20% off my Cable TV. I took the free HDPVR. They also said I can get 20% off my Internet services, but I just cancelled that completely. I'm switching over to Teksavvy anyway and will likely subscribe to Netflix US. I'm going to eventually downgrade my Cable TV with Rogers to basic cable and keep the HDPVR. Everything else I watch (e.g. National Geographic, Discovery, A&E) I'll just download from newsgroups. I'm also going to subscribe to NBA League Pass for my sports fix. I can get all the games and get them all archived in HD.

Right now it seems like Rogers doesn't need to be offering discounts and promos to retain customers. Even though I'll be paying the same overall if I switch to Teksavvy, I'll be satisfied knowing Rogers isn't getting anything more from me.

Sorry but I am reading the whole response thread..
Question: Are you getting a free PVR for good from Rogers? or just for an year?
Thanks

[Casanova.]

I just got a new HDTV.

I'm looking to get a HD receiver (not PVR) any suggestions?

I currently have the digital receiver from Scientific Atlanta. Could I trade it in or something?

[comicbookguy]

Sorry but I am reading the whole response thread..
Question: Are you getting a free PVR for good from Rogers? or just for an year?
Thanks

Just for a year. Once it is up for expiry, I just call again to renew.

[Hybrid88]

Retentions offered to bump 20% discount on the internet to 30%, 20% discount on all cable services and only 1 HDPVR free rental. Any other STB rentals would be given 20% off. I passed and from the looks of it I will be Rogers free in June.

[ThePope]

Retentions offered to bump 20% discount on the internet to 30%, 20% discount on all cable services and only 1 HDPVR free rental. Any other STB rentals would be given 20% off. I passed and from the looks of it I will be Rogers free in June.

Just got off the phone with a retentions lady and was offered a similar deal to what you posted, 30% of internet, 20% of cable + 1 free HDPVR and $10 off Home Phone Basic service. Not as good as last years deal, when I was offered 30% off cable services. It adds $10 to my bill, but its better than not trying at all.

[goho]

Just got off the phone with a retentions lady and was offered a similar deal to what you posted, 30% of internet, 20% of cable + 1 free HDPVR and $10 off Home Phone Basic service. Not as good as last years deal, when I was offered 30% off cable services. It adds $10 to my bill, but its better than not trying at all.

got the same, though it took a supervisor to get it. Funny, I asked to be put through to retention dept and her response was "so you want to cancel your service" and I said I want to talk to someone about cancelling my service. we went back and forth like this for a couple of minutes. she really didn't want to put me through to retentions for some odd reason.

[raptorfan]

mine just ended:cry: had free PVR & 20% off VIP cable...think i can get the same? my bill went from $63 to $94

[tourist13]

Hi,

my cat barfed on my pvr, and now the storage device doesn't work anymore.. so basically it's like a normal HD receiver. Any advice for talking to Rogers about this? The PVR was purchased, so I am hoping they can give me a new one. Right now, Rogers is offering a free PVR in exchange for a satellite receiver. They give good deals to new customers but I doubt they will give a loyal customer a good deal.

Any advice is appreciated.
thanks

[super_mario]

Considering you purchased the PVR, I really doubt they will do anything for you. They surely won't be replacing it.

[charlotte1983]

Are you guys calling when your contract is up or while you're still under contract with them?

[e-man]

Hi,

my cat barfed on my pvr, and now the storage device doesn't work anymore.. so basically it's like a normal HD receiver. Any advice for talking to Rogers about this? The PVR was purchased, so I am hoping they can give me a new one. Right now, Rogers is offering a free PVR in exchange for a satellite receiver. They give good deals to new customers but I doubt they will give a loyal customer a good deal.

Any advice is appreciated.
thanks

The biggest complaint I heard about these PVRs was that the hard drive would fail, rendering the box (or maybe just the PVR portion) useless. The solution was to replace the HDD. This might be the reason your box doesn't work any more. It is possible and I believe it is well documented. Go to Digitalhome.ca and check out the forums. I remember seeing step-by-step instructions on doing this. Of course, your warranty will be voided because you have to crack open the seals on the box, but if you are toast anyways, what difference does it make?

[BB88]

Are you guys calling when your contract is up or while you're still under contract with them?

You can call even you're under contract.

[heyjoe]

does it work if you're already getting a retention discount?

i have 30% off right now i think

[Ducky]

most likely, if they give you the free hdpvr rental, you can only get 20% off...


does it work if you're already getting a retention discount?

i have 30% off right now i think

[plymouthhater]

I have a free HD PVR + a free (non PVR) HD box + 20% discount.
My year promotion expires in 3 weeks
I just called in (today) to retentions asked them to roll over the promotions for another year.
Rep put me on hold for 2 or 3 minutes while they went to investigate whether the promo could be renewed for another year and then came back to the phone and said the promo is still available so it could be offered to me for another year. :)

[[H]ackerK]

I have a free HD PVR + a free (non PVR) HD box + 20% discount.
My year promotion expires in 3 weeks
I just called in (today) to retentions asked them to roll over the promotions for another year.
Rep put me on hold for 2 or 3 minutes while they went to investigate whether the promo could be renewed for another year and then came back to the phone and said the promo is still available so it could be offered to me for another year. :)

Nice.. Do you mind me asking what package you have for your TV? (Digital Plus? VIP Pkg..?) And do you have Cell, Internet, home phone service w/ Rogers?

[[H]ackerK]

I recall this commercial a while ago and decided to look it up. Not sure if it is official over yet (Fine print said "Offer available until April 30th, 2011 and is subject to change without notice.")

http://www.rogers.com/web/content/free-HD-PVR?cm_sp=Consumer-_-Cable_0411_Eng-_-BoxSwap_HOM_PRE_slot4

Is this a good deal at all? (BTW, I can't seems to find the thread talks about this)

I don't really need Rogers Home Phone, since I need my Bell line for DSL (instead of paying 8 bucks just for dry loop) And with their home phone service (a must) cost $26/mo and 2 yr contract that becomes over $600! Cost way more than just buying one. Even if I cancel Bell, and pay for dry loop, still cost me over $200 (incl tax) for the 2 yr term.

I guess it is only a good deal for those who don't need dryloop....

p.s. i do have 2 bell receiver I can trade in...

[plymouthhater]

ackerK;12865147']Nice.. Do you mind me asking what package you have for your TV? (Digital Plus? VIP Pkg..?) And do you have Cell, Internet, home phone service w/ Rogers?

Just cable. My cell is on a corporate plan and my ISP and land line provider are not Rogers.

[[H]ackerK]

I have a free HD PVR + a free (non PVR) HD box + 20% discount.
My year promotion expires in 3 weeks
I just called in (today) to retentions asked them to roll over the promotions for another year.
Rep put me on hold for 2 or 3 minutes while they went to investigate whether the promo could be renewed for another year and then came back to the phone and said the promo is still available so it could be offered to me for another year. :)


Just cable. My cell is on a corporate plan and my ISP and land line provider are not Rogers.

Lucky you.. this is what I wanted to get.... Same here, cell is on corp (non rogers) plan and landline is bell. I guess they grandfather'd your plan eh.

Yesterday I can only get to 'customer service' and not the 'retentions dept'. Not sure if they are the same...

Are you on digital basic, digital plus, VIP package etc for your TV?

[taylyn]

Thoughts on my current offer:

$74.88 Full VIP digital cable (everything except movie channel)
Free HD box rental, free regular terminal rental
$35.43 Home Phone
Blackberry with data plan and full phone services: $70.56
Second cell phone with extra text package/VM/etc: $44.07
High speed internet with 60gig: $46.99

All taxes are included in above prices, and all available discounts applied.

[Piglet2007]

ackerK;12869992']Lucky you.. this is what I wanted to get.... Same here, cell is on corp (non rogers) plan and landline is bell. I guess they grandfather'd your plan eh.

Yesterday I can only get to 'customer service' and not the 'retentions dept'. Not sure if they are the same...

Are you on digital basic, digital plus, VIP package etc for your TV?

No, not the same. You definitely need to get the retentions department.

Just got the same deal last week, I only have cable.

[alienvirus]

Spoke to a nice lady today and she offered the same, 20% discount + free HD PVR + free HD box OR a 30% discount without free hardware.
She did mention that these promotions will be changing in June.
As such, I'm wondering if I could accept the 20% package now and later change it (within the next 30 days) if Rogers brings out a better retentions plan.

[looniepincher]

Here's what I signed on to today for $57 per month:

- Digital VIP package
- HDPVR for 1 yr
- SD receiver for 1 yr

They said I'm getting a discount. Does this work out to the 20% off other people are getting?

[jbeuree]

How are you all managing to get the free digital boxes and PVRs for a year? I've tried calling a couple times and they always insist they can't do that. The best offer they've given me is just the 20% off, which I haven't accepted as I know many people are doing better than that.

[mangoman]

the most common way (which has been mentioned AT LEAST 100 TIMES in this thread), is to explain how Bell is offering you free PVRs to switch over. That's it, done. search this thread for the Bell offers and try again.


How are you all managing to get the free digital boxes and PVRs for a year? I've tried calling a couple times and they always insist they can't do that. The best offer they've given me is just the 20% off, which I haven't accepted as I know many people are doing better than that.

[vchan81]

the most common way (which has been mentioned AT LEAST 100 TIMES in this thread), is to explain how Bell is offering you free PVRs to switch over. That's it, done. search this thread for the Bell offers and try again.

I tried this last week and was able to extend my free PVR for another year.

[jbeuree]

the most common way (which has been mentioned AT LEAST 100 TIMES in this thread), is to explain how Bell is offering you free PVRs to switch over. That's it, done. search this thread for the Bell offers and try again.

I must have to try it 100 times, or I've just got really bad luck. I always explain that Bell are offering this and then have the useless rogers rep argue with me that a digital box is required for Bell so they have to do this but Rogers will work without them. Doesn't matter that I've got a bunch of digital channels that can only be received with the digital box. Not even sure the reps I've talked with know what the PVR capability of the boxes are. Maybe I'll try calling at a different time of the day instead and see if I get a different call center.

[gatorb6]

I must have to try it 100 times, or I've just got really bad luck. I always explain that Bell are offering this and then have the useless rogers rep argue with me that a digital box is required for Bell so they have to do this but Rogers will work without them. Doesn't matter that I've got a bunch of digital channels that can only be received with the digital box. Not even sure the reps I've talked with know what the PVR capability of the boxes are. Maybe I'll try calling at a different time of the day instead and see if I get a different call center.

Did you say to them that you want to cancel or thinking of cancelling and switching over? I've posted this already but I am on my 3rd year of free HD PVR and I basically say the same thing when my deal is about to expire that Bell is heavily promoting their free HDPVR if I switch to them and I want to hear if Rogers can match it. I never say I want to cancel but I do say "I am thinking of cancelling and switching to Bell but would like to hear if Rogers can match their offer". This has worked for me so far and there's no chance of them calling my bluff as I say I am just thinking of cancelling and not really threatening to do it.

[da1nonly_jsa]

I must have to try it 100 times, or I've just got really bad luck. I always explain that Bell are offering this and then have the useless rogers rep argue with me that a digital box is required for Bell so they have to do this but Rogers will work without them. Doesn't matter that I've got a bunch of digital channels that can only be received with the digital box. Not even sure the reps I've talked with know what the PVR capability of the boxes are. Maybe I'll try calling at a different time of the day instead and see if I get a different call center.


Did you say to them that you want to cancel or thinking of cancelling and switching over? I've posted this already but I am on my 3rd year of free HD PVR and I basically say the same thing when my deal is about to expire that Bell is heavily promoting their free HDPVR if I switch to them and I want to hear if Rogers can match it. I never say I want to cancel but I do say "I am thinking of cancelling and switching to Bell but would like to hear if Rogers can match their offer". This has worked for me so far and there's no chance of them calling my bluff as I say I am just thinking of cancelling and not really threatening to do it.

Definitely have to get to the retentions/customer care/consolidated accounts department to get any kind of decent deal. Not the first level reps.

I'm on my 3rd rollover deal (4th year) and get roughly the same deal each time. I've usually been lucky by calling around 6-9pm est time and getting some rep in BC to help me out. I usually start with the automated system and say cancel some service to get to the right department rep. When there I usually just ask general questions about the cancelling process, fees and time restrictions and the conversation usually takes off from there because they ask me why i want to cancel and I tell them about bell promos, or my promo ending or high fees.

1 free hdpvr, 1free hd box and 20% off cable, 30% of internet
and they lowered my phone bill to offset the 30% cable promo I couldnt get this time around.

you really need to get to the right department though...

[scrim]

What is available for June?

[OmegaRED]

I have 2 HDTV's but no cable service and Satellite isn't allowed in my apartment building. I don't have a home phone and my internet is 3rd party cable.

What are my bargaining options with Rogers I'd really like to get VIP Ultimate+TMN and 2 HD terminals (1 PVR ,1 HD) but I'm not willing to subscribe unless they'll give me at least a free PVR rental if not both. I tried to get free PVR rentals for my parents a year ago and Rogers Indian guys wouldn't budge no deals of any kind were offered. No way in Hell I will pay $150+/month for all that when I have unlimited 30mb cable and could download tv shows. I really want HDTV service though but I know I need to be prepared to bargain with Rogers.

[Hybrid88]

Previously 20% off internet/cable with 2 HD PVRs now with the renewal I have 1 HDPVR, 1 HD STB, 1 SD STB and 20% off internet and cable.

[beleafer81]

No one has updated this thread in a while. I will need to call in a month or so to renew my deal. Can anyone report what the latest offerings from Rogers are?

[susan_2020]

I got it but without the 2 yrs contract and a free HD PVR plus I'm already a Roger customer. So really the deal u got isn't really good since ur under contract for 2 whole yr. There's many other deals at Rogers.

[sonajatt]

renewed inet and cable

25% off on Extreme Internet (up from 20%)
Free HD box with basic cable

both on 1 yr contratcs

[beleafer81]

No one has updated this thread in a while. I will need to call in a month or so to renew my deal. Can anyone report what the latest offerings from Rogers are?

Perhaps I should add that I have had Free HD PVR, free SD box, and 30% off my cable bill for the last year. I would like the same thing again this year.

[gatorb6]

Perhaps I should add that I have had Free HD PVR, free SD box, and 30% off my cable bill for the last year. I would like the same thing again this year.

I am in a similar situation and similar deal as you. I think I'll need to call in a month or so as well to renew for another year. I might call sometime next week to poke around to see what's up. We just a got a small LCD tv in the bedroom recently so I want actually want to upgrade the free SD box to an HD box ... of course for no charge which I was told way back when that I could do anytime. We'll see what happens but I'll report back if I find any more details.

[beleafer81]

I am in a similar situation and similar deal as you. I think I'll need to call in a month or so as well to renew for another year. I might call sometime next week to poke around to see what's up. We just a got a small LCD tv in the bedroom recently so I want actually want to upgrade the free SD box to an HD box ... of course for no charge which I was told way back when that I could do anytime. We'll see what happens but I'll report back if I find any more details.

I was thinking of upgrading the SD to HD too. We subscribe to quite a few HD specialty channels that cant be viewed on the SD box. It would be nice to view that stuff on our other TV. Let us know what Rogers tells you.

[onlyhonestopinion]

Received 20% off for both extreme internet and VIP cable at the end of August. Tried hard for free HD box but rejected. Called again today and was told since we already have HD PVR box (we bought it 2 yrs ago) and a standard digital box, Rogers will give the standard digital box for free. So, will wait 15 months to get similar or better deal.

[gatorb6]

Hey guys just wanted to report that I just renewed my Internet and Cable with Rogers with another year of Free HDPVR and 30% both internet and cable:

It seems this thread is a lot more active so I posted more details there:

http://forums.redflagdeals.com/merged-rogers-cable-retentions-new-customers-deal-thread-new-lava-hot-deal-785331/346/#post13543580

[imacheepjew]

Hey guys just wanted to report that I just renewed my Internet and Cable with Rogers with another year of Free HDPVR and 30% both internet and cable:

It seems this thread is a lot more active so I posted more details there:

http://forums.redflagdeals.com/merged-rogers-cable-retentions-new-customers-deal-thread-new-lava-hot-deal-785331/346/#post13543580

I've been hearing people are getting free HD PVR for life. Is this true? are they getting the HD PVR box for free? my friend got the HD8300 PVR box for free and says he has it for life (box is under two year warranty.) But he plans to exchange it in 1.5 years for the newer box.

[gatorb6]

I've been hearing people are getting free HD PVR for life. Is this true? are they getting the HD PVR box for free? my friend got the HD8300 PVR box for free and says he has it for life (box is under two year warranty.) But he plans to exchange it in 1.5 years for the newer box.

I don't know about "for life" but it kind of feels like it probably is. I have yet to pay for my HD PVR and I am going on 3 or 4 years. When I renewed with the REP, the only warning he gave me was that that when the year contract is up, there is a chance that the discounts may not be the same but to just call back then to discuss things. No mention that the free hardware would expire. It might have just been the rep though so who knows for sure.

[2k5tsx]

I called in today as I noticed my 20% Discount and two free PVR box deal expired Nov 1st.

They told me the only options I had were:

25% discount on my cable OR

One free HD PVR Box.

Going to return my second PVR box and get the single free for a year. Kinda sucks.. he said I missed out on the 30% off + PVR deal that expired last week? :mad:

[flafson]

Wouldn't it be better to pay $150 per HDPVR from Shaw? Then you don't have a problem of insane rentals or insane contracts from Rogers...
I have 2 HDPVR 1 HD and 1 SD and they charge me like $80 per month just for those rentals, how insane is that?

[lurker99]

Wouldn't it be better to pay $150 per HDPVR from Shaw? Then you don't have a problem of insane rentals or insane contracts from Rogers...
I have 2 HDPVR 1 HD and 1 SD and they charge me like $80 per month just for those rentals, how insane is that?

Yes, it would be better to pay only $150 for the HDPVR from SHAW , if you could use a shaw box on rogers cable, which you can't

[mangoman]

Just my yearly update:
Had to give up one of the HD-PVRs for an HD box as the rep said they are no longer giving 2 HD-PVRs free.
When I called earlier the other rep said they couldn't do anything at all (bill went from 77 -> 150 -> 75 in the span of 2 phone calls and one cancel cable threat).

So managed to lower my cable and internet bill to ~$75-76 with an HD-PVR and an HD box.

[Devotion]

Sorry, I am a technology noob.

Can someone explain to me what a HD PVR Box is?

I am currently on a 2 year contract for Basic Cable and Lite Internet.

How do I get this offer?

I called in, and they said I need to have 'Digital Cable'.

What's the difference between 'Digital Cable' and 'Basic Cable', and what are the price differences?

Can someone answer these questions? Thanks!

[turbine]

Sorry, I am a technology noob.

Can someone explain to me what a HD PVR Box is?

I am currently on a 2 year contract for Basic Cable and Lite Internet.

How do I get this offer?

I called in, and they said I need to have 'Digital Cable'.

What's the difference between 'Digital Cable' and 'Basic Cable', and what are the price differences?

Can someone answer these questions? Thanks!

PVRs best attribute in addition to be a HD box is that you can record shows - 160 gigs worth, which is plenty.

All Rogers cable is digital cable these days, and I have basic and I've had a free PVR for the past two years.

Just call in, ask to speak to retentions/loyalty, make a case why as an existing customer you would like a PVR, be pleasant and tact and see how it goes.

Note: they seem to be less accommodating these days when it comes to free hardware/discounts, but it never hurts to ask.

[pricecheck]

How would one go about getting a free HD box or HD PVR from Rogers if the cable is provided by the condo? We have two multicultural channels for about $15 total.

We currently have a pending Internet cancellation but we do have Rogers wireless on 3 phones and we also have Rogers home phone. We've been with Rogers for nearly 13 years for TV.

[searayguy]

just call in and tell them you are looking at moving to Bell. Works every time if it is a residential account in good standing.

[carmaster]

My offer expires in a few weeks. What retention offers are available? My previous offer was 20% off Cable and 30% off internet. I am looking for them to match this offer. Any suggestions? I already own all my PVR and Digital boxes, so no need for a free rental.

[comicbookguy]

I only have Cable TV with them now. I was only able to get one year with free HDPVR and free digital terminal, and 15% off my service.

[techfox]

I only have Cable TV with them now. I was only able to get one year with free HDPVR and free digital terminal, and 15% off my service.

Crap.
My contract ends in March. I too have only cable with them.
Hope I can get what I currently have extended for another year. 1 Free HDPVR + 30% off.

[comicbookguy]

Crap.
My contract ends in March. I too have only cable with them.
Hope I can get what I currently have extended for another year. 1 Free HDPVR + 30% off.

I pushed really hard for the 30% off but she wouldn't give it. She said that offer is no longer available. I probably could've tried again, but I was already on the phone with them for 30 minutes. I am seriously considering ditching cable altogether anyway, so in the future I might just drop to the cheapest plan and figure out an alternative.

[raymarquise]

Called Rogers today, after reading this forum. I was on a monthly plan for the Extended Basic, paying $69/mth, Taxes included.

Got a terrible CSR who offered me a 20% discount, so I ended the call.

Called back and got a GREAT CSR !!!

Told her I had an offer from Bell ( I had called Bell earlier to get a quote - they offered a free HDPVR on a 3 year contract, Better Package $53/mth for 6 months, after that $64).
Told her I was paying too much at Rogers, and had no options but to switch to Bell.


She give me this deal:

Free HDPVR for 1 year (regular rental $25/mth)
VIP Package (regular price $72)
1 year contract
My cost: $56.99/mth Taxes included.

Thanks to all for the info that helped me get this deal !!

[ThePope]

My deal was ending tomorrow, so I prepared all day for the dreaded call and ended up getting my best offer yet as a Rogers customer.

One Year Contract:
- 1 free HDPVR
- 30% Digital VIP Cable
- 50% Hi-Speed Extreme (already own modem)
- $10 Off Home Phone Basic +1
Total each month = $133

Thanks again to everyone who contributes because I'm a shy person by nature but the information provided here gives me the confidence to get the best deal!

[Sheek]

My one year of free rental is about to expire so I called in today. I was told the promotion is no longer available

????

[gmag]

I just called and had the free PVR deal renewed for a year.