emoci
Jun 3rd, 2006, 02:02 AM
Ok I seem to have gotten myself an interesting situation:
I have been putting together a website lately. Domain registered through GoDaddy, but hosted elsewhere. Nameservers have been set at the registrar and everything has been going smooth for the last two weeks, website up and running great. Last time I loaded it must have been 3 am on June 2nd.
Anyways at 10 am in the morning I decided to check my email and try to load the site but it comes up either as page unavailable or the msn autosearch page comes on saying the site couldn't be found.
Got in touch with the host and they told me there had been a downtime with the server for about 10 minutes or so, but everuthing was up and running at the moment. My site was still not loading up, so on a second email the support rep from hosting tests my site himself, on the web, ftp, email it all works, but I don't seem to be able to do any of that.
Then I ran a search on dnsreport.com and everything seems fine, even signed up with 3 or four of those monitoring services they all say the site is accesed fine (Servers in Detroit, San Francisco, London UK, Munich Germany all had no problem pulling up the site), but still no luck for me.
So I put Rogers Extreme on hold and use dial up (this thing I get from school), and try the site, and it works fine along with ftp and email, also went to cjb.net and used their free proxy, also loads the site fine.
So literally if I have my computer connected with Rogers Extreme, I can't access the site, but if I use my dialup or a proxy I can. Knowing that a while back I had a similar problem with a blog site (Rogers had banned or restricted the IP or something), I call them and the tech guy tells me in a few words: "The Rogers DNS server has not been refreshing, or updating as it should the record for the ip of my site, so he will ask his upper level to have the DNS refreshed, he puts me on hold, then comes back telling me that changes should be good after 1 hour and I should be able to load up my site at that point, or call back otherwise".
It didn't work, so I called back (must've been on hold for like 1 hour, I don't know wth was happening at tech support ) and the people I am speaking with are trying to make up excuses, maybe your site is meant only to be loaded on a proxy ...etc etc, we are not sure what the problem is, we'll get someone to test it on bell but we gotta call him at home and so on. I end up having to send an email with all the details and a copy of a tracert from the command prompt.... That's it, site still not loading
Now a while back I called them for port5.com (I had both Rogers and Sympatico 3 month trial at the time), and the site would come up on sympatico but not Rogers, at that point they just put aticket through, and after 24 hr I got a call from the automated service that the problem had been reolved, that was it, I wish they would've done the same thing this time.
What p.... me off is that I have been putting money into adwords to advertise the site, and my target market is the GTA, assuming 1/3 of these people have Rogers, a good deal of them won't even be able to access my site at all..........................
Anyways I was hoping if there was someone with some info, or a similar experience and any sugestions to resolve this quickly, or may be any ideas for how long I should expect this to be happening for (Isn't the rogers dns server bound to eventually get refreshed and updated?)
I have been putting together a website lately. Domain registered through GoDaddy, but hosted elsewhere. Nameservers have been set at the registrar and everything has been going smooth for the last two weeks, website up and running great. Last time I loaded it must have been 3 am on June 2nd.
Anyways at 10 am in the morning I decided to check my email and try to load the site but it comes up either as page unavailable or the msn autosearch page comes on saying the site couldn't be found.
Got in touch with the host and they told me there had been a downtime with the server for about 10 minutes or so, but everuthing was up and running at the moment. My site was still not loading up, so on a second email the support rep from hosting tests my site himself, on the web, ftp, email it all works, but I don't seem to be able to do any of that.
Then I ran a search on dnsreport.com and everything seems fine, even signed up with 3 or four of those monitoring services they all say the site is accesed fine (Servers in Detroit, San Francisco, London UK, Munich Germany all had no problem pulling up the site), but still no luck for me.
So I put Rogers Extreme on hold and use dial up (this thing I get from school), and try the site, and it works fine along with ftp and email, also went to cjb.net and used their free proxy, also loads the site fine.
So literally if I have my computer connected with Rogers Extreme, I can't access the site, but if I use my dialup or a proxy I can. Knowing that a while back I had a similar problem with a blog site (Rogers had banned or restricted the IP or something), I call them and the tech guy tells me in a few words: "The Rogers DNS server has not been refreshing, or updating as it should the record for the ip of my site, so he will ask his upper level to have the DNS refreshed, he puts me on hold, then comes back telling me that changes should be good after 1 hour and I should be able to load up my site at that point, or call back otherwise".
It didn't work, so I called back (must've been on hold for like 1 hour, I don't know wth was happening at tech support ) and the people I am speaking with are trying to make up excuses, maybe your site is meant only to be loaded on a proxy ...etc etc, we are not sure what the problem is, we'll get someone to test it on bell but we gotta call him at home and so on. I end up having to send an email with all the details and a copy of a tracert from the command prompt.... That's it, site still not loading
Now a while back I called them for port5.com (I had both Rogers and Sympatico 3 month trial at the time), and the site would come up on sympatico but not Rogers, at that point they just put aticket through, and after 24 hr I got a call from the automated service that the problem had been reolved, that was it, I wish they would've done the same thing this time.
What p.... me off is that I have been putting money into adwords to advertise the site, and my target market is the GTA, assuming 1/3 of these people have Rogers, a good deal of them won't even be able to access my site at all..........................
Anyways I was hoping if there was someone with some info, or a similar experience and any sugestions to resolve this quickly, or may be any ideas for how long I should expect this to be happening for (Isn't the rogers dns server bound to eventually get refreshed and updated?)