Fido - Retention Plans

[ceredon]

I've had this plan since September 2008 (The $17.50 EPP), the $10 value pack and $10 flex data was added later.

I guess I will qualify for HUP when my contract however I need to sign a new deal by late September... that gives me one month. I had a iPhone 4, now a SGS2, but now I want the iPhone 5 however I don't think it will be released before late September (which is when my current contract ends)... sigh. Is there any way I can do a delayed deal, where I sign a 3 year contract in late September and then get the iPhone 5 at a discounted price when it is released (for $160 or whatever they end up costing for 3 year contracts).

Hopefully, before your eligibility expires they will have announced availability of the next iPhone. To take advantage of your grandfathered eligibility, you will have to do the HUP through retentions, so you can ask them at that time I guess.

[md324]

Maybe someone could help me again. :D

I have done some deeper research last night. I have a few concerns over the plans I negotiated 2 days ago.

Note that my current contract ends on Sept. 6th, 2011. The plan I negotiated is:

200 day time minute + 50 bonus
Evening and Weekend from 5pm to 7am
Fido to Fido
2500 Text Messages
Caller ID
Voice Mail
100mb Flex Data

Total: 35+tax

I'm also able to get an iphone 4 ($159- fido dollars) with this plan. $25 upgrade fee is waived.

So my concerns are:

1. I heard that the promotion of getting an iphone for under $50/month will end on Aug. 14th, so if I don't take the contract now, I won't be able to get the above contract after Aug. 14th?
2. If I were to wait for Iphone 5, assume iphone 5 release after Sept 6th, Will I still get a renewal gift. Since according the tutorial, I'm only eligible if I renew before the current contract ends.
3. Or any suggestions on what I should do? renegotiate?

Love you guys!

[nubpotato]

As of Dec 1, 2010, smartphone HUP requirement is:
-Term data
-$25 minimum to qualify for term data
-$25 to qualify for HUP
-Base voice plan + data -credits >= $50

A few weeks ago they started some allowance for having a total below $50, but it was intended to be very rarely allowed (once per day per rep). I think I've heard this will end Aug 14 and it goes back to $50 for everyone.


Ahh, I see. Sorry I didn't know about this since I got iPhone 4 on my $25 plan back in September... That's horrible, might as well go buy an unlocked phone. :eek:

[chicu1981]

Just got my bill
They have added a System access fee out of no where.

They refuse to take it away. Despite the fact that when i negotiated the new contracted I specifically negioted with stating explicitly that I will not pay that fee.

Now a year after no issues, they have just snuck this fee in.

Regular customer service fefuses to take it out.
:evil::evil::evil::evil::evil::evil::evil::mad::ma d::mad::mad::mad:>:(>:(>:(>:(>:(

what should i do? this happening to anyone else?

[sindh1963]

Does anyone know if the $10 flex data plan only works on fido-certified phones (phones bought from fido) or all phones?

No i have an unlocked android and it works just fine. For droids u'd have to add the manual apn settings though (takes 2 minutes)

[lkh5650]

Hello guys

I am trying to transfer my plan to someone else
and go to wind
BUt I would like to keep my phone number..

Is there any way to do this?

[SuSHi]

Hello guys

I am trying to transfer my plan to someone else
and go to wind
BUt I would like to keep my phone number..

Is there any way to do this?

go to wind, tell them you want to switch your number over to them basically

[SuSHi]

anyone tried calling retentions today with the new $29 everything wind plan as a comparison plan?

[markj]

anyone tried calling retentions today with the new $29 everything wind plan as a comparison plan?

they wont match wind/mobi cause its a different type of network (roaming, etc)...they wont even match the new koodo canada wide plans...

[smorjug]

Just receive a call from fido. They offer me with 3 years agreement:

- 200 min daytime
- 2500 txt
- F2F
- Voicemail
- CID
- 6 gb data
- unlimited call at 5 pm

For 58$ + tx ----> What the ****?

My contract who expire on september is:

- 200 min daytime
- 2500 txt
- F2F
- Voicemail
- 6 gb data
- unlimited call at 5 pm

For 55$


CID for 3$ why not free?

[ceredon]

Hello guys

I am trying to transfer my plan to someone else
and go to wind
BUt I would like to keep my phone number..

Is there any way to do this?


go to wind, tell them you want to switch your number over to them basically
porting your number to Wind will close your Fido account and you won't be able to TOR it to someone else, which will mean ECF/DECF.

i think this will work:
Open a prepaid account. Call Fido and have them transfer your postpaid number to your prepaid line (basically swap them). TOR your postpaid line to the other person and then call Wind and have them port your prepaid number to them. Might be some fees involved, but negligible compared to ECF/DECF.

[ceredon]

Just receive a call from fido. They offer me with 3 years agreement:

- 200 min daytime
- 2500 txt
- F2F
- Voicemail
- CID
- 6 gb data
- unlimited call at 5 pm

For 58$ + tx ----> What the ****?

My contract who expire on september is:

- 200 min daytime
- 2500 txt
- F2F
- Voicemail
- 6 gb data
- unlimited call at 5 pm

For 55$


CID for 3$ why not free?
Pretty much never accept these offers when they are calling you. Call Fido, get through to retentions and see what they will offer. Explain your contract is over in sept and you got the call and you intend to look elsewhere if they don't match your current plan/price.

[lkh5650]

porting your number to Wind will close your Fido account and you won't be able to TOR it to someone else, which will mean ECF/DECF.

i think this will work:
Open a prepaid account. Call Fido and have them transfer your postpaid number to your prepaid line (basically swap them). TOR your postpaid line to the other person and then call Wind and have them port your prepaid number to them. Might be some fees involved, but negligible compared to ECF/DECF.

Thanks ceredon.
I will open a prepaid account i guess (pay as you go?)
is there any account set up fee? :S:S
if it costs just 10.75$ for me, id do it :)

[smorjug]

Pretty much never accept these offers when they are calling you. Call Fido, get through to retentions and see what they will offer. Explain your contract is over in sept and you got the call and you intend to look elsewhere if they don't match your current plan/price.

I will wait for iphone 5. I want to sign new 3 years agreement since I live in Québec (thx for the law). I want to keep my current plan + CID - 5$ for a total of 50$/month....


possible?

[ceredon]

Thanks ceredon.
I will open a prepaid account i guess (pay as you go?)
is there any account set up fee? :S:S
if it costs just 10.75$ for me, id do it :)

There was something about a $35 admin fee, but I can't remember for sure. It wouldn't hurt to call 611 and ask them if this would work. Don't mention the cancel/porting part, but ask about opening the prepaid and swapping numbers and what fees are involved. Once that is done, you should be able to port the prepaid number and TOR the postpaid.

yes, prepaid=pay as you go.

[ceredon]

I will wait for iphone 5. I want to sign new 3 years agreement since I live in Québec (thx for the law). I want to keep my current plan + CID - 5$ for a total of 50$/month....


possible?

Worth a shot. You are at the end of you contract, so it can't hurt to ask and you have the best leverage you'll ever have.

[almuf]

my aggrement with fido ends in November.

I would like to get Iphone 5 but do you guys think that Fido will allow us to get Iphone 5 (subsidized) around $30-$35 dollars per month ? or they will say it requires minimum $25 base plan+ data and add-ons upto min $50 after credit to get new i phone?

If they say it requires minimum $50 per month. so (50-30)x36=$720 dollars more i have to pay at the end of 3 years. So basicly i can get iphone 4 now and sell it for $250-300. With around $1000, i might buy unlocked iphone 5.

But if they allow us to get Iphone 5 with $30 dollars contract, i prefer to wait.

thanks in advance.

[smorjug]

Worth a shot. You are at the end of you contract, so it can't hurt to ask and you have the best leverage you'll ever have.

I just finished to chat with fido agent on fido.ca

She told that she can't get access to retention deal. She will email the rentetion departement and tell them that i want the same plan with CID and less 5$ by month... What you think of that?

She also said to me that the 25$/50$ for smartphone is without the option....true?

With my contract and knowing that i'm living in québec, do you suggest me to stay M2M and get a iphone 5 from apple (unlocked) or resign for 3 years?

[keyzersoze78]

Is this a good offer?

200 Daytime; unlimited F2F & E+W@5; 2500 SMS; VM
CID
Flex Data Plan
=$30/month with 2yr contract

do you think I can get this plan without the contract?

Exactly what I got. But with a 3 year contract.

But I was able to HUP and get an Nexus S. Are you able to get a phone subsidy as well?

[keyzersoze78]

I just finished to chat with fido agent on fido.ca

She told that she can't get access to retention deal. She will email the rentetion departement and tell them that i want the same plan with CID and less 5$ by month..

What you thinkof that?

Call, don't chat. The phone people can transfer you to retentions.

[ultraslow]

My Fido contract ends in Sept, and an Equinox rep (on behalf of Fido) has been calling me trying to get me to renew. What he offered is the same as the plan I currently have, with a $25 visa gift card thrown in. (big whoop)

Should I deal with these fido telemarketer guys who call me or is it better to call Fido Retentions to negotiate my new contract?

[ceredon]

my aggrement with fido ends in November.

I would like to get Iphone 5 but do you guys think that Fido will allow us to get Iphone 5 (subsidized) around $30-$35 dollars per month ? or they will say it requires minimum $25 base plan+ data and add-ons upto min $50 after credit to get new i phone?

If they say it requires minimum $50 per month. so (50-30)x36=$720 dollars more i have to pay at the end of 3 years. So basicly i can get iphone 4 now and sell it for $250-300. With around $1000, i might buy unlocked iphone 5.

But if they allow us to get Iphone 5 with $30 dollars contract, i prefer to wait.

thanks in advance.
Chances are slim to none that they will allow a subsidized iPhone 5 with a $35 monthly total. Entirely your call though.


I just finished to chat with fido agent on fido.ca

She told that she can't get access to retention deal. She will email the rentetion departement and tell them that i want the same plan with CID and less 5$ by month... What you think of that?

She also said to me that the 25$/50$ for smartphone is without the option....true?

With my contract and knowing that i'm living in québec, do you suggest me to stay M2M and get a iphone 5 from apple (unlocked) or resign for 3 years?
I not sure what you mean by "She also said to me that the 25$/50$ for smartphone is without the option....true?".
That is the current policy, though they have some leeway on the total until Sunday. Might be able to get it with a total of around $40.

I can't really advise you on your best options, to sign now or go M2M. If you go M2M, you will likely lose most or all of your credits. It is possible you can negotiate for them again when you do sign a contract for the iPhone . It is a risk either way.



Call, don't chat. The phone people can transfer you to retentions.
Yep, call and talk to retentions yourself.


My Fido contract ends in Sept, and Fido reps have been calling me trying to get me to renew. The last offer I got was the same as the plan I currently have, with a $25 visa gift card thrown in. (big whoop)

should I deal with these fido telemarketer guys who call me or is it better to call Fido Retentions to negotiate my new contract?
Call and see if they can improve your current plan. Probably won't get the gift card, but if you can squeeze another $5 or $10 off a month (no idea what your plan is, so no idea how likely this is) that will work out to a lot more than $25 savings.

[sachin1]

Been with Fido since original City Fido launched in Toronto. My contract expired on August 8th (Monday). Called in Wednesday night to see if they would maybe give me call display/voicemail for free. I'm on one of the unlimited plans with 6gb data. I was getting a $5 data discount until my contract expired on Monday. The only thing they would offer is a $4 discount on the call display/voicemail value pack, would not continue the $5 data discount.

$50 Unltd Voice & Text Plan 50.00
Value Pack 10.00
BB 3Y Data opt. 6GB 30.00
Tethering Access 0.00

Any suggestions? I know Fidos coverage is better than Wind/Mobilicity but its just frustrating to be paying $90/month when they offer similar plans for much cheaper. 99% of the time I am within Mississauga/GTA.

[ceredon]

Been with Fido since original City Fido launched in Toronto. My contract expired on August 8th (Monday). Called in Wednesday night to see if they would maybe give me call display/voicemail for free. I'm on one of the unlimited plans with 6gb data. I was getting a $5 data discount until my contract expired on Monday. The only thing they would offer is a $4 discount on the call display/voicemail value pack, would not continue the $5 data discount.

$50 Unltd Voice & Text Plan 50.00
Value Pack 10.00
BB 3Y Data opt. 6GB 30.00
Tethering Access 0.00

Any suggestions? I know Fidos coverage is better than Wind/Mobilicity but its just frustrating to be paying $90/month when they offer similar plans for much cheaper. 99% of the time I am within Mississauga/GTA.
If you stay with fido, current policy leaves you where you are. If you don't need LD you can save $15. Could look at CF, but then you have to worry about zones. No discounts allowed on unlimited plans so no much leeway.

Other options:
-Chatr. But again, out of zone charges and the most expensive data from any Rogers brand.
-Wind/Mobi. You know what your benefits and limitations are there
-koodo. National coverage and far better retail plans than Fido, but not much better or worse than you Retentions plan.

[Demonoid]

My contract is soon to expire and I am looking to renew it for something like this:

25$:
250 Daytime mins
Unlimited Incoming
Unlimited E/W starting @ 5
Value Pack (2500 text messages/Call display/Voicemail)

I am currently on:
$27.50:
200 Daytime mins
Unlimited E/W starting @ 5
Value Pack (2500 text messages/Call display/Voicemail)

Do you think it's realistic ? considering that it's possible to get 50min bonus+credits when renewing contracts ?

[ijimmy]

My retention plan right now is :

Toronto - 4000 local minutes
Unlimited incoming calls
Unlimited local calls between Fido and Rogers subscribers
Unlimited long distance calls from Canada to Canada
Unlimited text messages from Canada to a Canadian or American wireless number
Call Display
Voice Messaging
Felx Data

I only get $5 monthly credit on the data plan, how can I get cheaper on my plan? thx

[MacYogi]

I currently have a 17.50 plan (contract is up soon) which comes out to about $38 when including:
200 min
EW after 5
VM
CID

I don't use up much of the minutes at all and I'd like to start using texts. An iphone4 would be good to have.

However...

It sounds like they don't even sell the iphone without a $30 data plan (I have a computer at home and work and both places have wifi) and even then fido wants you to shop around and get back to them where they can negotiate a new plan, though the competition offers pretty well the same thing.

Can anyone share some insight?

[soberdude]

My agreement ends Oct 2011, and this is what i have

200 minutes
CID, VM, CW
F2F
E/W @ 5 pm
2500 SMS
$ 28/ month (with taxes included)

The rep i spoke with yesterday added:
50 bonus minutes
50 Long distance (to cover roaming charges)

The two additions did not increase the plan cost.

He also offered to add unlimited incoming if i committed to a 2 year agreement again without an increase in price. I said I would think about it. When i called later that evening, another rep said it wasn't possible to add UL incoming without loosing a lot of what i had like F2F and E/W @ 5 pm and also increasing the price.

Is that correct?

Is it possible to renew my plan, with a 2 year term, and get unlimited incoming? Also, is getting 100 MB data possible?

Overall, how is the plan (in terms of cost) that i have? It meets my needs well. I am trying to get UL incoming so i could get rid of my home phone. Is any betterment possible without going beyond $ 30/ month? I don't mind committing to a two year if its possible to get UL incoming.

Thirstyyears, Ceredon, Frenchguys......your thoughts? And thank you for such a thread. You ROCK

[soberdude]

My agreement ends Oct 2011, and this is what i have

200 minutes
CID, VM, CW
F2F
E/W @ 5 pm
2500 SMS
$ 28/ month (with taxes included)



I called today and managed to get unlimited incoming added to the my current plan, on agreeing to a 2 year term. $ 28/ month. Cancelled the Bell home phone :D

[I was also offered the city fido at $ 41 not including taxes].

[datoprookie]

I got this plan a year ago:

Unlimited Local Calling 35$
Iphone Value Pack 30$
Monthly Credit 10$
Monthly Credit 5$
Monthly Credit 5$

But now they are saying one of the 5$ monthly credits was only for a year. Can I argue this or just deal with extra 5$ a month cause the plan s still decent.

[ydalwadi]

I just got following plan, is it good or just reasonable.

200 weekdays min.
1000 weekend/evening
Incoming free, VM, Coller ID,
150 mb Data and Iphone 4:
$40.00 + Tax

[angel_wing0]

After looking at the mobilcity $25 deal with unlimited data, i m leaving fido :lol:

[thirstyears]

I got this plan a year ago:

Unlimited Local Calling 35$
Iphone Value Pack 30$
Monthly Credit 10$
Monthly Credit 5$
Monthly Credit 5$

But now they are saying one of the 5$ monthly credits was only for a year. Can I argue this or just deal with extra 5$ a month cause the plan s still decent.
You would not be able to duplicate this plan with today's rules, so it does offer great value as it is, even if you lost one $5 credit.
However, if it is not the deal you thought you were agreeing to a year ago (ie the credits/price was to remain in effect throughout your agreement), then you have a good chance to win a dispute.
Fido's dispute resolution process is here: http://www.fido.ca/web/page/portal/Fido/Make_A_Complaint?lang=en


I just got following plan, is it good or just reasonable.

200 weekdays min.
1000 weekend/evening
Incoming free, VM, Coller ID,
150 mb Data and Iphone 4:
$40.00 + Tax
It's a really good deal if one can get a subsidized iphone4 for less than $50/month!

[satin1410]

As i posted early i renewed with the following plan on July 31 for 3 years iPhone4 white 16gb (159- fido $) $40 + tax

200 day + 1000 EW
EW @ 5pm
VM/CD/ 100 texts
UL incoming + UL F2F/F2R
100 mb data
$40 + tax


i called today saying that i am being offered a better plan by a competitor . so the CX rep finally gave me a discount of $5 for the 36 month term . so i have the above plan now for $35 with HUP with an iphone 4 white. Now i am satisfied with this plan.

[flamez1000]

As of Dec 1, 2010, smartphone HUP requirement is:
-Term data
-$25 minimum to qualify for term data
-$25 to qualify for HUP
-Base voice plan + data -credits >= $50

A few weeks ago they started some allowance for having a total below $50, but it was intended to be very rarely allowed (once per day per rep). I think I've heard this will end Aug 14 and it goes back to $50 for everyone.

Ahh, I see, thanks. Too bad I don't have an HUP for another 6 months, or I would have totally jumped on it.

I need to push my plan to a minimum of $20 for HUP. I'm pretty sure if I add the $10/100mb data, I won't be able to get a smartphone, but will I be allowed to HUP to a smartphone in the lite category? It says no contract for that option, but would I have to keep the data for a certain period of time or can I cancel after my HUP without any problem?

[vegito_93]

I just called fido retentions today and they offered me a plan for total $30 which includes voice + data. The rep wanted me to sign a 2yr contract but I said I was waiting for iphone 5. He then told me he will put me for M2M and I can upgrade to any smartphone when it is released for $25 fee and signing a 3yr contract and keeping the same plan. Is this true? I dont want to accept the offer and find out latter I have to be on a min $50 voice + data plan for iPhone 5.

[frenchguys]

I just called fido retentions today and they offered me a plan for total $30 which includes voice + data. The rep wanted me to sign a 2yr contract but I said I was waiting for iphone 5. He then told me he will put me for M2M and I can upgrade to any smartphone when it is released for $25 fee and signing a 3yr contract and keeping the same plan. Is this true? I dont want to accept the offer and find out latter I have to be on a min $50 voice + data plan for iPhone 5.

the offer to be able to renew with smartphone for less than 50$; it is a special offer as an exception to the regular policy,, no one can make any guarantee as for whether or not it will be available in october (or whenever the next iPhone will be available).

for example, the renewal at 14 mths when on a 3Y agreement, as well as the renewal on a 20$ plan with a 2Y agreement is ending today.

[frenchguys]

Been with Fido since original City Fido launched in Toronto. My contract expired on August 8th (Monday). Called in Wednesday night to see if they would maybe give me call display/voicemail for free. I'm on one of the unlimited plans with 6gb data. I was getting a $5 data discount until my contract expired on Monday. The only thing they would offer is a $4 discount on the call display/voicemail value pack, would not continue the $5 data discount.

$50 Unltd Voice & Text Plan 50.00
Value Pack 10.00
BB 3Y Data opt. 6GB 30.00
Tethering Access 0.00

Any suggestions? I know Fidos coverage is better than Wind/Mobilicity but its just frustrating to be paying $90/month when they offer similar plans for much cheaper. 99% of the time I am within Mississauga/GTA.

In term of pricing, keeping the same service,,, the 4$ discount on CD or on vp, is as good as you will be able to get,,, no agent are capable of adding any credit on the plan and data you have.


My retention plan right now is :

Toronto - 4000 local minutes
Unlimited incoming calls
Unlimited local calls between Fido and Rogers subscribers
Unlimited long distance calls from Canada to Canada
Unlimited text messages from Canada to a Canadian or American wireless number
Call Display
Voice Messaging
Felx Data

I only get $5 monthly credit on the data plan, how can I get cheaper on my plan? thx

you have : 45$ 4000 + unlit incoming + F2f/R + unlim. can ld + CD, VM, txt
flex
5$ diso****
---
50$ min.

Price wise, for the same service,, you can't get it for cheaper. right now the best matching offer for what you have would be at 61$ (35$city fido, 10$ unlit can ld, 10$ vp @6$, flex). you would need to lose the LD as well as the VM to make it less expensive at 48$

[vegito_93]

the offer to be able to renew with smartphone for less than 50$; it is a special offer as an exception to the regular policy,, no one can make any guarantee as for whether or not it will be available in october (or whenever the next iPhone will be available).

for example, the renewal at 14 mths when on a 3Y agreement, as well as the renewal on a 20$ plan with a 2Y agreement is ending today.

But he wrote it specifically in my notes. Does that hold any validity if I go to a fido store?

[flamez1000]

But he wrote it specifically in my notes. Does that hold any validity if I go to a fido store?

I wouldn't hold my breath if I were you. The promotion is ending soon as Frenchguys said and I HIGHLY doubt Fido would allow a brand spanking new Iphone 4s/5 to be sold without at least a $50 monthly plan. It's up to you, but you should either take the plunge now or wait it out and risk having to pay a $50 monthly fee with a Iphone 4s/5.

[vegito_93]

I wouldn't hold my breath if I were you. The promotion is ending soon as Frenchguys said and I HIGHLY doubt Fido would allow a brand spanking new Iphone 4s/5 to be sold without at least a $50 monthly plan. It's up to you, but you should either take the plunge now or wait it out and risk having to pay a $50 monthly fee with a Iphone 4s/5.

:mad::mad::mad::mad::mad::mad:I dont know what to do. 15 mins left until the $50 leverage supposedly ends. I could call fido and get the iphone 4 right know or RISK it for the iphone 5. Ahhhhhhhhhhhhhhhhhhhhh! What should I do?

[ceredon]

:mad::mad::mad::mad::mad::mad:I dont know what to do. 15 mins left until the $50 leverage supposedly ends. I could call fido and get the iphone 4 right know or RISK it for the iphone 5. Ahhhhhhhhhhhhhhhhhhhhh! What should I do?

Flip a coin?

Might have worth trying to contact OPP. Explain the situation and what you were promised. Explain that you have since been told by another party that it is unlikely Fido will follow through on the promise and it hints a bit of bait and switch. Ask for their clarification/guarantee that if you do accept the terms and renew your contract based on those terms, that they will honor their end of the contract.

Frenchguys is right, that it is a promo and has an expiry date. But this does not absolve them of commitments made.

Actually, you may have been best to have accepted the offer. Then if they reneg on the offer later, when the new phone comes out, you could have made a CCTS complaint that would have had a fairly high chance of success, given there would be notes and recordings of the contract terms both parties accepted.

[chocho]

As i posted early i renewed with the following plan on July 31 for 3 years iPhone4 white 16gb (159- fido $) $40 + tax

200 day + 1000 EW
EW @ 5pm
VM/CD/ 100 texts
UL incoming + UL F2F/F2R
100 mb data
$40 + tax


i called today saying that i am being offered a better plan by a competitor . so the CX rep finally gave me a discount of $5 for the 36 month term . so i have the above plan now for $35 with HUP with an iphone 4 white. Now i am satisfied with this plan.

I got the similar plan, not as good as yours (no UL incoming) but i was content, so i go to the apple store to pick up that pretty iphone and long behold, apple could not process it cuz fido's system wouldn't allow it. So those of you who got HUP to iphone4 through retention, did you get your phone mailed to you instead??

[vegito_93]

Flip a coin?

Might have worth trying to contact OPP. Explain the situation and what you were promised. Explain that you have since been told by another party that it is unlikely Fido will follow through on the promise and it hints a bit of bait and switch. Ask for their clarification/guarantee that if you do accept the terms and renew your contract based on those terms, that they will honor their end of the contract.

Frenchguys is right, that it is a promo and has an expiry date. But this does not absolve them of commitments made.

Actually, you may have been best to have accepted the offer. Then if they reneg on the offer later, when the new phone comes out, you could have made a CCTS complaint that would have had a fairly high chance of success, given there would be notes and recordings of the contract terms both parties accepted.

Thanks for the tip, but personally it is not worth th headache of going throught the complaints. After the rep put the iphone 5 in my notes, I called an hour or two later to verify and the new rep clarified it to me that it not guaranteed. So no point now.

Anyhow, I called fido just before they closed to accept the iphone 4 offer for the plan, however the new rep said that he needed clarification of the notes from the rep who I called to verify with (from my 2nd rep of the day). Since it was closing, that rep will contact me tommarrow. I was offered the iphone 4 on the plan today, and I called to accept it in time, but due to the circumstances I couldnt get it today... So even when the rep calls me tommarrow, they should honor it right, even though today was the last day of the promo (the rep never told me today was the last day)?

I also have a question on getting the iphone 4. I think I read frenchguy say somewhere that you MUST order by phone and have them ship it for the discounts and promo to work. Can't I accept the offer on the phone and go to the store to pick it up, and keep my discounts?

[vegito_93]

I got the similar plan, not as good as yours (no UL incoming) but i was content, so i go to the apple store to pick up that pretty iphone and long behold, apple could not process it cuz fido's system wouldn't allow it. So those of you who got HUP to iphone4 through retention, did you get your phone mailed to you instead??

did you accept the contract over the phone befor going to pick it up?

[chocho]

did you accept the contract over the phone befor going to pick it up?

Yes I called and accepted the contract. Then i went to pick it up but they couldn't do it, and the apple suggested that i call retention tomorrow again and the only way would be to mail me the phone.

But after all this hassle, i JUST found out that fido came out with LG optimus 2X, so I was just wondering can i NOW change my mind and get the optimus instead of the iphone??

[satin1410]

I got the similar plan, not as good as yours (no UL incoming) but i was content, so i go to the apple store to pick up that pretty iphone and long behold, apple could not process it cuz fido's system wouldn't allow it. So those of you who got HUP to iphone4 through retention, did you get your phone mailed to you instead??

Yes , my phone was shipped to me via UPS. It took 2-3 days to get it. I was also told by the fido guy that I can't go to a store to pick up. In the end I got a good deal.

[vegito_93]

Yes , my phone was shipped to me via UPS. It took 2-3 days to get it. I was also told by the fido guy that I can't go to a store to pick up. In the end I got a good deal.

Did you get the iphone? They told me it could take upto a month to get it by mail.

[frenchguys]

:mad::mad::mad::mad::mad::mad:I dont know what to do. 15 mins left until the $50 leverage supposedly ends. I could call fido and get the iphone 4 right know or RISK it for the iphone 5. Ahhhhhhhhhhhhhhhhhhhhh! What should I do?

I said that the 14mths renewal promotion and renewal on a 20$ plan for 2Y agreement was ending today; I did not say that the special offer to renew under 50$ would end...

My point is that it could be the case that, that promotion could end before the new iPhone comes out

[suxessful1]

I said that the 14mths renewal promotion and renewal on a 20$ plan for 2Y agreement was ending today; I did not say that the special offer to renew under 50$ would end...

My point is that it could be the case that, that promotion could end before the new iPhone comes out

Can you help out a fellow Montrealer?
I just bought an unlocked Iphone.
I'm currently on NO contract and have the Unlimited North America+Value pack for 55$
I'm looking to add Data......nothing crazy like 6gb. I can lose the long distance, I don't care much for it but I need at least 2000 daytime mins...
What am I looking at? Can I get a deal without signing a contract? If I do sign, what's the best offer?
Thanks!

[satin1410]

Did you get the iphone? They told me it could take upto a month to get it by mail.

I was also told that it will take3-4 weeks to get the phone. But I got within 2-3 days in GTA. I think it depends on their stocks in the warehouse

[starkiki]

i got mine delivered the next day.


Did you get the iphone? They told me it could take upto a month to get it by mail.

[vegito_93]

I said that the 14mths renewal promotion and renewal on a 20$ plan for 2Y agreement was ending today; I did not say that the special offer to renew under 50$ would end...

My point is that it could be the case that, that promotion could end before the new iPhone comes out

What is your opinion from experience with the iphone 4 launch. Should I accept the contract with iphone 4 or wait and see for iphone 5? Please advise. Thanks


I was also told that it will take3-4 weeks to get the phone. But I got within 2-3 days in GTA. I think it depends on their stocks in the warehouse

i got mine delivered the next day.

Yeah it probably depends on stock at time of order. When did you guys place your order?

[thirstyears]

Can you help out a fellow Montrealer?
I just bought an unlocked Iphone.
I'm currently on NO contract and have the Unlimited North America+Value pack for 55$
I'm looking to add Data......nothing crazy like 6gb. I can lose the long distance, I don't care much for it but I need at least 2000 daytime mins...
What am I looking at? Can I get a deal without signing a contract? If I do sign, what's the best offer?
Thanks!
Do your research!
What's "the best offer" will differ for everyone, as everyone has different needs. The most important thing you can do is determine what YOU actually need in YOUR PLAN.
Read the tutorial on plans and options (linked in my signature) and check what's available through Fido.ca, to get an idea of what kind of plan(s) could be build to suit your needs.
Then check out the competition to see what they are offering that would suit your needs. Fido will likely match or beat any offer you find from the big 3 or their subsidiaries.
Finally call and speak to an agent. Tell them what you need in a plan and what you think is a reasonable price given what you've found with the competition.... If their offer falls short of your expectations, tell them! Explain why their offer is not competitive and they will likely improve it, if they can. (If they can't, then you need to decide if you want to stay with Fido, or move carriers.)
Remember, the best offers will usually require an agreement. (freedom comes at a price!)

[starkiki]

A few days ago.


What is your opinion from experience with the iphone 4 launch. Should I accept the contract with iphone 4 or wait and see for iphone 5? Please advise. Thanks




Yeah it probably depends on stock at time of order. When did you guys place your order?

[RedBlue02]

frenchguys,

I was recently offered 100 mb flex plan to try out.
I had unlimited surfing before, and was told that if 100 mb for smartphone wasn't enough, i could switch back to unlimited surfing on a fido phone.

When i called back this friday to switch me back from 100 mb flex to unlimited surfing, they told me unlimited surfing was no longer offered.
Is it at all possible to put me back to my original plan given that the retention rep had given me word that i could go back to unlimited surfing?

Thanks.

[VorteC]

I called Fido today.

I'm currently on:
$17.50 EPP (200DT E/W 5PM)
$10VP (CID,VM,2500TXTS)
$10 Flex Data (I end up spending $25 a month because I'm using 500+MB)
Total: $37.50 (~$55 after usage fees)

They gave me a $5 monthly credit for next 6 months immediately.

When my contract is over in a month, they're offering me:
$17.50 200 DT E/W 5PM
$10 Value Pack (CID,VM,2500TXTS)
100 CDN LD FREE
50 BONUS MINUTES
$30 6GB DATA (3-year contract)
Total: ~$60 /month

I feel like I'm being screwed up the ass with this.

Now I don't really need the 6GB Data at all... especially if that comes with a 3-year contract, so I'll probably end up keeping my $10 Flex Data. If I do then my monthly will be $37.50 + usage. They told me that my plan is already one of the cheapest plans out there and that they can't give me a further credit on this. If I just take this deal then I will be paying the same $37.50 as before but with 100 LD minutes free (so less usage fees). If I really bargain, do you guys think I'll be able to get a $10 monthly credit bringing the above to $27.50 + usage?

[thirstyears]

I called Fido today.

I'm currently on:
$17.50 EPP (200DT E/W 5PM)
$10VP (CID,VM,2500TXTS)
$10 Flex Data (I end up spending $25 a month because I'm using 500+MB)
Total: $37.50 (~$55 after usage fees)

They gave me a $5 monthly credit for next 6 months immediately.

When my contract is over in a month, they're offering me:
$17.50 200 DT E/W 5PM
$10 Value Pack (CID,VM,2500TXTS)
100 CDN LD FREE
50 BONUS MINUTES
$30 6GB DATA (3-year contract)
Total: ~$60 /month

I feel like I'm being screwed up the ass with this.

Now I don't really need the 6GB Data at all... especially if that comes with a 3-year contract, so I'll probably end up keeping my $10 Flex Data. If I do then my monthly will be $37.50 + usage. They told me that my plan is already one of the cheapest plans out there and that they can't give me a further credit on this. If I just take this deal then I will be paying the same $37.50 as before but with 100 LD minutes free (so less usage fees). If I really bargain, do you guys think I'll be able to get a $10 monthly credit bringing the above to $27.50 + usage?
I really doubt you'll get a $10 break on that plan
No voice credits are allowed on the $17.50 plan (as of a couple weeks ago), and the VP which you have would be discounted via a voice credit, as it has no feature credit
The 6GB and flex data plans cannot receive data credits

My only suggestion might be to try to get the $25 500MB retail data plan with a $5 data credit, if you consistently use in the range of 500MB - 1GB data. This will keep the price point the same as on the flex data plan but you will have much lower overage rates should you go over 1GB ($5 will get you another 500MB on retail, where it will only get you an extra ~100MB on flex {overage @ $0.05/MB})

[frenchguys]

frenchguys,

I was recently offered 100 mb flex plan to try out.
I had unlimited surfing before, and was told that if 100 mb for smartphone wasn't enough, i could switch back to unlimited surfing on a fido phone.

When i called back this friday to switch me back from 100 mb flex to unlimited surfing, they told me unlimited surfing was no longer offered.
Is it at all possible to put me back to my original plan given that the retention rep had given me word that i could go back to unlimited surfing?

Thanks.

Nope, for 2 reasons;

1-The unlimited surfing option is simply no longer available and was replaced by the 10$ 100 MB data option. Also for the great majority that has a regular phone with the unlit mobile browsing option, they use less than 100 MB anyhow.

2-you asked for the flex data option,, and the reason you wanted to go back to the unlim mobile browsing option is that you thought it wasn't enough for your *smartphone*; well the unlimited mobile browsing option is not a compatible option for smartphones, it is for WAP internet access.

[frenchguys]

I called Fido today.

I'm currently on:
$17.50 EPP (200DT E/W 5PM)
$10VP (CID,VM,2500TXTS)
$10 Flex Data (I end up spending $25 a month because I'm using 500+MB)
Total: $37.50 (~$55 after usage fees)

They gave me a $5 monthly credit for next 6 months immediately.

When my contract is over in a month, they're offering me:
$17.50 200 DT E/W 5PM
$10 Value Pack (CID,VM,2500TXTS)
100 CDN LD FREE
50 BONUS MINUTES
$30 6GB DATA (3-year contract)
Total: ~$60 /month

I feel like I'm being screwed up the ass with this.

Now I don't really need the 6GB Data at all... especially if that comes with a 3-year contract, so I'll probably end up keeping my $10 Flex Data. If I do then my monthly will be $37.50 + usage. They told me that my plan is already one of the cheapest plans out there and that they can't give me a further credit on this. If I just take this deal then I will be paying the same $37.50 as before but with 100 LD minutes free (so less usage fees). If I really bargain, do you guys think I'll be able to get a $10 monthly credit bringing the above to $27.50 + usage?

you said you do not need 6GB data, then the best pricing option for you would be

25$ 200/unlim + F2F + VM + 2500 txt
7$ CD
7$ diso**** X 36mths
flex data
5$ 100 can ld
early nights
50 bonus mins
---
40$(calculated at 100 MB usage); you did say that the 5$ discount for 6mths with this it would be the pricing for the full agreement. you're saving 2.50$ from what you have in mind

[RedBlue02]

Nope, for 2 reasons;

1-The unlimited surfing option is simply no longer available and was replaced by the 10$ 100 MB data option. Also for the great majority that has a regular phone with the unlit mobile browsing option, they use less than 100 MB anyhow.

2-you asked for the flex data option,, and the reason you wanted to go back to the unlim mobile browsing option is that you thought it wasn't enough for your *smartphone*; well the unlimited mobile browsing option is not a compatible option for smartphones, it is for WAP internet access.

I see. Thank you.

There are few fido phones in their dumb phone category which get around 400kbps easily, and I have used them to use 1gb/month without problems. This included listening to live broadcast through orb.com setup, as well as mp3 download, etc. Sad that it's gone.

[desiallstar]

My plan is expiring this month

current plan:
200 unl E/WE starting at 5 : $17.50
credit: $5 (ends this month)
value pack (2500 sms, CD, VM) $10

now that my three year term is up, is it best to go month to month since i'm only going to be in toronto for a year longer, is it possible to renegotiate a better plan for the following year?

[VorteC]

you said you do not need 6GB data, then the best pricing option for you would be

25$ 200/unlim + F2F + VM + 2500 txt
7$ CD
7$ diso**** X 36mths
flex data
5$ 100 can ld
early nights
50 bonus mins
---
40$(calculated at 100 MB usage); you did say that the 5$ discount for 6mths with this it would be the pricing for the full agreement. you're saving 2.50$ from what you have in mind

Thanks guys for the replies.

She did tell me about the $25 deal but she said she wasn't able to waive the CID fee, she could discount it to $3.

I don't need 6GB but 100MB is definitely not enough (I typically use around 500) so I end up spending the $25 per month anyways...

[thirstyears]

My plan is expiring this month

current plan:
200 unl E/WE starting at 5 : $17.50
credit: $5 (ends this month)
value pack (2500 sms, CD, VM) $10

now that my three year term is up, is it best to go month to month since i'm only going to be in toronto for a year longer, is it possible to renegotiate a better plan for the following year?
Better? how so???
cheaper? probably not by very much
You could either keep your current plan (less the credit) on m2m @ $27.50
or try and change to the retention $25 plan (200 Daytime; unlimited F2F & E+W@7; 2500 SMS; VM) and see if they will give you free CID for 12 months (you'll gain f2f; but likely lose your 5pm eves, unless you take an agreement)
Note: if you change off the $17.50 plan, you won't be able to revert back to it without taking an agreement

[sodenoshirayuki]

I just called today to see what better deal I could get. Been with them for 5 years and this is what I got offered:

3 year contract eligible for iphone 4 or 5
25$ 200/unlim + F2F + VM + 2500 txt
$3 CD
$10 Flex Data
$10 500 min LD
Total = $48/Month

What else can I do to get a better deal? The current deal they offered now isn't too bad, but I'm pretty sure it could be better. This basically satisfies everything I need.

[QritTiKaL]

guys I need your help, how can i make this cheaper
I Dont need data, I don't need texting, all i need is minutes for incoming and outgoing calls, call display, voicmail
and i would love to have long distance minutes, within canada or within brtish columbia
basically i don't need any smartphone features, i have and only need a simple phone for making calls.

CIty Fido Vancouver Unlimited - $40.00
Credit: $5 Data Discount -$5.00
Call Display w/ Name Display $7.00
911 Access Fee $0.75
System Acess Fee $6.95

Total Before tax $55.00 plus hst/taxes = $61.00

this is a ******** plan in my opinion,,what can i get from fido
i;ve been a loyal customer for very very long time..yearss

[smorjug]

I just called today to see what better deal I could get. Been with them for 5 years and this is what I got offered:

3 year contract eligible for iphone 4 or 5
25$ 200/unlim + F2F + VM + 2500 txt
$3 CD
$10 Flex Data
$10 500 min LD
Total = $48/Month

What else can I do to get a better deal? The current deal they offered now isn't too bad, but I'm pretty sure it could be better. This basically satisfies everything I need.

Same for me except replace the LD and data by the 6 gb data for a total of 58$... I decide to wait till iphonew 5 release..

[dbomb]

Anyone notice that Fido retention plans have gotten less competitive over the years?

It is interesting to see that there are generally better plans out on the market now compared to a few years ago and yet Fido retention plans getting more un-competitive.

[tmash]

guys I need your help, how can i make this cheaper
I Dont need data, I don't need texting, all i need is minutes for incoming and outgoing calls, call display, voicmail
and i would love to have long distance minutes, within canada or within brtish columbia
basically i don't need any smartphone features, i have and only need a simple phone for making calls.

CIty Fido Vancouver Unlimited - $40.00
Credit: $5 Data Discount -$5.00
Call Display w/ Name Display $7.00
911 Access Fee $0.75
System Acess Fee $6.95

Total Before tax $55.00 plus hst/taxes = $61.00

this is a ******** plan in my opinion,,what can i get from fido
i;ve been a loyal customer for very very long time..yearss

Well even their retail City Fido plan will be better for you.

City Fido Vancouver Unlimited - $35.00
Call Display/VM - $10
Unlimited Long Distance in Canada - $10
No SAF

$55 + tax

Price is same but you get unlimited long distance as well.

That's a retail plan that anyone can get, I would think that retentions could offer you better than that.

[ceredon]

Well even their retail City Fido plan will be better for you.

City Fido Vancouver Unlimited - $35.00
Call Display/VM - $10
Unlimited Long Distance in Canada - $10
No SAF

$55 + tax

Price is same but you get unlimited long distance as well.

That's a retail plan that anyone can get, I would think that retentions could offer you better than that.

Problem is the newer CF has much smaller zones, meaning he might be on the hook for Out Of Zone fees more often. Might be worth considering koodo.
-$45 Unlimited plan including unlimited talk, unlimited Canadian long distance and no zones
-$10 Call Display, Voicemail and Unlimited Messaging

Same price, but you avoid the nasty OOZ fees. If zones are OK, the look into Wind or Mobi and save another $10-$20 dollars and get more features.

Fido retentions might be able to do a little better, but with the restrictions imposed on the reps today, they won't do too much better. A couple examples (assuming unlimited airtime + Canadian LD) from thirstyears info

-$35 unlimited airtime, unzoned
-$20 Canadian long distance retail option
-$10 VM/CID
-No texting.
$65

-$45 unlimited local calling & Cdn/US SMS
-$10 unlimited Canadian LD for $10
-$10 VM/CD
-No texting
$65

-$40 Koodo response plan unlimited local calling Canadian and international SMS
-$20 Canadian long distance retail option
-$10 VM/CD
$70

No voice credits allowed on any of these, value packs are not allowed credits, so the only area you might get some discounts is the LD, but expect to stay around $55 if you can negotiate well.

Koodo, Wind and Mobi don't require pleading.

[insertcornynamehere]

About 2-3 weeks ago Virgin mobile had a pretty good plan with data for $55 so I used that to bargain with Fido.

For $50/month my plan includes:

250 minutes
caller ID
early Unlimited Evening and Weekend starting @ 5pm
Unlimited Fido to Fido
Enhanced Voice Messaging
2500 text messages
Expanded Network
flex data of up to 1GB (if i use less than 1GB then my plan can range from 40-45 that month)

[nubpotato]

You should definitely be able to get better deal, it doesn't seem like they want to give you much credit.

Heck.. $10 should be getting you 1000 LD minutes.. that's a standard retention add-on, I don't know why they are only giving you half the amount. Try telling them you have a $40 limit and you can't afford more, see what they would give you (Hopefully same plan but give you some more credits)



I just called today to see what better deal I could get. Been with them for 5 years and this is what I got offered:

3 year contract eligible for iphone 4 or 5
25$ 200/unlim + F2F + VM + 2500 txt
$3 CD
$10 Flex Data
$10 500 min LD
Total = $48/Month

What else can I do to get a better deal? The current deal they offered now isn't too bad, but I'm pretty sure it could be better. This basically satisfies everything I need.

[vegito_93]

Finally got this plan:

200 daytime, 2500sms, VM, fido-fido
50 additional minutes
Early evenings at 5pm
CID
Flex Data Plan

Rep said eligible for iPhone 5. If the iphone comes out, and fido says I am not eligible I will be MAD :mad::mad::mad:. I have the reps conversation ID all written down.

[a in yul]

Finally got this plan:

200 daytime, 2500sms, VM, fido-fido
50 additional minutes
Early evenings at 5pm
CID
Flex Data Plan

Rep said eligible for iPhone 5. If the iphone comes out, and fido says I am not eligible I will be MAD :mad::mad::mad:. I have the reps conversation ID all written down.

how much are u quoted for this..?

[goldeneyed]

Problem is the newer CF has much smaller zones, meaning he might be on the hook for Out Of Zone fees more often. Might be worth considering koodo.
-$45 Unlimited plan including unlimited talk, unlimited Canadian long distance and no zones
-$10 Call Display, Voicemail and Unlimited Messaging

Same price, but you avoid the nasty OOZ fees. If zones are OK, the look into Wind or Mobi and save another $10-$20 dollars and get more features.

Fido retentions might be able to do a little better, but with the restrictions imposed on the reps today, they won't do too much better. A couple examples (assuming unlimited airtime + Canadian LD) from thirstyears info

-$35 unlimited airtime, unzoned
-$20 Canadian long distance retail option
-$10 VM/CID
-No texting.
$65

-$45 unlimited local calling & Cdn/US SMS
-$10 unlimited Canadian LD for $10
-$10 VM/CD
-No texting
$65

-$40 Koodo response plan unlimited local calling Canadian and international SMS
-$20 Canadian long distance retail option
-$10 VM/CD
$70

No voice credits allowed on any of these, value packs are not allowed credits, so the only area you might get some discounts is the LD, but expect to stay around $55 if you can negotiate well.

Koodo, Wind and Mobi don't require pleading.


Do you know if the Call Forwarding is included in either the 45$ plan or the 10$ VP for Koodo? I can't find anything about it on their website.

[petert]

Do your research!

Then check out the competition to see what they are offering that would suit your needs. Fido will likely match or beat any offer you find from the big 3 or their subsidiaries.
Finally call and speak to an agent. Tell them what you need in a plan and what you think is a reasonable price given what you've found with the competition.... If their offer falls short of your expectations, tell them! Explain why their offer is not competitive and they will likely improve it, if they can.

------------------------------

Do you think Fido (Roggers) will match or beat its very own subsidiary chat-r ? :D :cheesygri

$25 buck for Unlimited incoming & outgoing talk- 50 texts included - Call display.

[BortLicensePlates]

so here is my situation

i called them today since my 2 year contract ends in september and spoke to retentions.

this was the offer from them

iphone for $159 + 3 yr contract + 25 system activation fee
free incoming calls
200 day time mins. free from 5pm to 8am weekdays, free weekends
CID + VM
unlimited text messages
500mb data

for $55 (36 month credit 5 dollar off) so total would be $50/month

i said no to that deal was this the right decision?

[ceredon]

Do you know if the Call Forwarding is included in either the 45$ plan or the 10$ VP for Koodo? I can't find anything about it on their website.

Not sure. Worth a call to ask.


------------------------------

Do you think Fido (Roggers) will match or beat its very own subsidiary chat-r ? :D :cheesygri

$25 buck for Unlimited incoming & outgoing talk- 50 texts included - Call display.

No reason for them to compete against themselves.

[trixR4kids]

im also on the 17.50 plan, its a great plan existing, but with all the new competitive rates, i think i will be heading out as well. I was hoping of waiting for iphone 5, but im pretty sure they will make me get a plan above $50/month in order to be eligible for it

[stse]

Hello everyone,

I am wondering if anyone has had any luck with getting an HUP if they have exactly 1 year left on their contract. I used to be on 2 year contracts with Fido, but with the smartphone plans, they are all 3 year. I have an old HTC Magic (ooold android) and it is losing battery before the end of the day.

I have the following plan:
200 min
e/w starting at 5pm
CID
Vm
2500 text
500MB data
42.50 + tax. (its cheap because they applied a $10 credit for the 3 years)

I have 1 year left on this plan. I really like this plan and just wanted to upgrade the phone. Any advice on this? I am scared that if I upgrade, I will be going up to a $50 plan, which is more than $80 extra per year ($7.5 x 12 months.)

[goldeneyed]

Not sure. Worth a call to ask.



No reason for them to compete against themselves.

I gave them a call, it is a seperate 3$ add-on like they had before, but for some reason it wasn't listed on the website.

[Demonoid]

Do you guys think it's realistic to get

200-250m+value pack+f2f+flex 100mb with a new blackberry for $25 month on a 3 year renewal plan ?

[venividivici123]

Do you guys think it's realistic to get

200-250m+value pack+f2f+flex 100mb with a new blackberry for $25 month on a 3 year renewal plan ?

The flex data plan doesnt work with a bb so you'll need a different data option

[VorteC]

Man Fido is really pissing me off, maybe I should just jump ship.

I called them again and they didn't want to give me any further discounts:

$17.50 EPP 200DT 5PM E/W
$10.00 Value Pack 2500 texts CID VM CW
$25.00 500MB Data
$ 5.00 100 CDN LD
-$5.00 Credit (6 months)
Total:
$52.50

That's still a very high price to pay... I asked if there can be any further discounts if I resign a 3-year contract and he said the only thing they can do is extend the $5.00 monthly credit for the 3 years.

At that price, it's still a lot more expensive than the other retention plans I've seen. Most of my friends have better plans for cheaper... SIGH.

[heatx-]

I previously had the 17.50 rentention voice plan but had to upgrade to a $25 retail plan in order to be eligible for the iPhone. Is it possible to revert back to 17.50? Or will reverting trigger the ECF?

[ceredon]

I previously had the 17.50 rentention voice plan but had to upgrade to a $25 retail plan in order to be eligible for the iPhone. Is it possible to revert back to 17.50? Or will reverting trigger the ECF?

Since Dec 1, assuming you also got data (which you will need to qualify for the iPhone) dropping back to $17.50 would trigger the DECF.

[ceredon]

Man Fido is really pissing me off, maybe I should just jump ship.

I called them again and they didn't want to give me any further discounts:

$17.50 EPP 200DT 5PM E/W
$10.00 Value Pack 2500 texts CID VM CW
$25.00 500MB Data
$ 5.00 100 CDN LD
-$5.00 Credit (6 months)
Total:
$52.50

That's still a very high price to pay... I asked if there can be any further discounts if I resign a 3-year contract and he said the only thing they can do is extend the $5.00 monthly credit for the 3 years.

At that price, it's still a lot more expensive than the other retention plans I've seen. Most of my friends have better plans for cheaper... SIGH.


Well, if you do decide to jump, Wind is in KW as of today.

[gh05t]

Had a Fido plan that costed me around $44 after taxes per month and included 50 anytime minutes plus Unlimited evenings and weekends from 7PM,value pack $11, 911-0.75 and SAF $6.95.I had VM,Call ID,who called also.

Contract expired on 27th July and just paid a $300 bill for July and August including mostly airtime from incoming calls of almost $200 at the 0.35 per min rate.

Was going to renew and get cityfido for $35 but would still have to pay extra for VM and Caller ID.

Competitors like Wind and Mobilicity have great offers now with unlimited talk,texts and data.

Is there any reason I should stick with Fido? I only have $75 fido dollars.

[Kitcar]

Had a Fido plan that costed me around $44 after taxes per month and included 50 anytime minutes plus Unlimited evenings and weekends from 7PM,value pack $11, 911-0.75 and SAF $6.95.I had VM,Call ID,who called also.

Contract expired on 27th July and just paid a $300 bill for July and August including mostly airtime from incoming calls of almost $200 at the 0.35 per min rate.

Was going to renew and get cityfido for $35 but would still have to pay extra for VM and Caller ID.

Competitors like Wind and Mobilicity have great offers now with unlimited talk,texts and data.

Is there any reason I should stick with Fido? I only have $75 fido dollars.

IMHO there isn't. If you travel a lot in Canada, get Koodo, as there are no roaming fees. If you stay in major urban centers, go with one of the new carriers - you will save lots of money and headaches in the long run.

[snow7977]

Hi,

My current retention plan is $25 (Unlimited incoming call) and will expire in Nov. What if I don't renew the contract after Nov. Can I still keep the plan? I know that all the credits will be gone, but wondering would I be able to keep the plan on a monthly basis?

Thanks

[ceredon]

Had a Fido plan that costed me around $44 after taxes per month and included 50 anytime minutes plus Unlimited evenings and weekends from 7PM,value pack $11, 911-0.75 and SAF $6.95.I had VM,Call ID,who called also.

Contract expired on 27th July and just paid a $300 bill for July and August including mostly airtime from incoming calls of almost $200 at the 0.35 per min rate.

Was going to renew and get cityfido for $35 but would still have to pay extra for VM and Caller ID.

Competitors like Wind and Mobilicity have great offers now with unlimited talk,texts and data.

Is there any reason I should stick with Fido? I only have $75 fido dollars.
Only one real reason: network.

If you need broader coverage, then that should be considered. Some people also claim network quality isn't as good, but that is mostly anecdotal and hasn't been shown in any studies. Dropped calls get confused with network quality, when often it is because of network size and the hard handoff to Rogers causing a dropped call. The good thing is that their network is growing and this will alleviate the most common issues.

If saving a few hundred a year is worth it to you, then look at them seriously.

[ceredon]

Hi,

My current retention plan is $25 (Unlimited incoming call) and will expire in Nov. What if I don't renew the contract after Nov. Can I still keep the plan? I know that all the credits will be gone, but wondering would I be able to keep the plan on a monthly basis?

Thanks

Plan should stay.

[stse]

Well, if you do decide to jump, Wind is in KW as of today.

I realized now that I can't renew or resign my contract until 6 months prior to much contract ending. I could do that or buy out my plan for $250. Huh. That really sucks. So is there another way that I can get a discounted handset from Fido?

You mention Wind. I am still not sure about going to wind because I still get the feeling that I will be spending more than I usually do because I do go out to Whistler every so often. My guess is that data is also on roaming during that time, which would kill my bill wouldn't it?

[ceredon]

I realized now that I can't renew or resign my contract until 6 months prior to much contract ending. I could do that or buy out my plan for $250. Huh. That really sucks. So is there another way that I can get a discounted handset from Fido?

You mention Wind. I am still not sure about going to wind because I still get the feeling that I will be spending more than I usually do because I do go out to Whistler every so often. My guess is that data is also on roaming during that time, which would kill my bill wouldn't it?

Yep, definitely something to consider. One way to look at it is, if you are saving $20+ month or $240 a year on the plan, would that compensate for $50-$100 in roaming a year?

For me, right now, I am out of the city at least every other weekend, so that would make roaming a major factor in weighing a switch.

[heatx-]

Since Dec 1, assuming you also got data (which you will need to qualify for the iPhone) dropping back to $17.50 would trigger the DECF.

Thanks cerdedon for the clarification.

[tmash]

I realized now that I can't renew or resign my contract until 6 months prior to much contract ending. I could do that or buy out my plan for $250. Huh. That really sucks. So is there another way that I can get a discounted handset from Fido?

You mention Wind. I am still not sure about going to wind because I still get the feeling that I will be spending more than I usually do because I do go out to Whistler every so often. My guess is that data is also on roaming during that time, which would kill my bill wouldn't it?

Whistler is a Wind Zone.

[Demonoid]

do you guys think Fido might match this plan from Rogers ?


250 Outgoing minutes
Unlitmited Incoming
Unlimited Evenings/Weekends
100mb of Data for BB
2500 texts + cid + vm
$25.00

[snow7977]

If renew a contract at Fido store, is that possible to get signing bonus like free early evening? Also, is that possible to get a retention plan or credit at Fido store while renewing contract?

Thanks

[Demonoid]

If renew a contract at Fido store, is that possible to get signing bonus like free early evening? Also, is that possible to get a retention plan or credit at Fido store while renewing contract?

Thanks

No. All the retention deals are only obtainable through the retention department on the phone.

[snow7977]

No. All the retention deals are only obtainable through the retention department on the phone.

I received a text message from Fido saying that if I renew my contract I will get free early even. So it won't work even I show this Fido message to Fido store staff? Also, would it be possible to renew the contract for my current retention plan at any Fido store? Would Fido store staff help me to contact retention and renew my contract with better feature OR they just can renew my contract keeping my current retention plan as is?

Thanks

[beripari]

Hi,

My current retention plan is $25 (Unlimited incoming call) and will expire in Nov. What if I don't renew the contract after Nov. Can I still keep the plan? I know that all the credits will be gone, but wondering would I be able to keep the plan on a monthly basis?

Thanks

Last renewal, I couldn't decide what I wanted to do. Plan stayed same but I lost all the discount which virtually doubled the monthly price. Took me about 6 mos to decide my needs & renew. Just coming up to renewal again next month ... still undecided about my current needs so looks like I may be doing the same as last time which I don't mind instead of rushing into a decision but this time I'm not going to let it go so long ... it got expensive!

[flamez1000]

I spoke to 3 different agents to get data added to my $17.50 plan, but not 1 of them would budge and let me have with a plan for under $50/month. I remember ceredon saying it was very rare, something like one a day that agents are allowed to do. Any strategies? Call early in the morning? Friday? Thanks.

[ceredon]

I spoke to 3 different agents to get data added to my $17.50 plan, but not 1 of them would budge and let me have with a plan for under $50/month. I remember ceredon saying it was very rare, something like one a day that agents are allowed to do. Any strategies? Call early in the morning? Friday? Thanks.

I think you are thinking of the temporary easing of the $50 minimum for smartphone subsidy. Are you trying for a smartphone?

IIRC, there is a $25 minimum plan requirement to get a contract data option. So, and data options that require a contract, like the $30/6GB promo, would require a $25 base plan. There are (or were) some data options available without a contract. The Retentions flex data was one. The new retail $10/100MB option is also available off-term, I think.

[Rebel_lord]

Can anyone answer this question for me?

If I do a transfer of agreement, do the credits on the account stay there?

Also is there way to "port" a number to an account? I've heard that you can do number swapping between accounts but it's not normal? My cousin is on Fido and I am too but I just opened up a new Mobilicity line. So I'm hoping to give her my old account but she prefers to keep her number if at all possible (even if it costs some money)

[Demonoid]

do you guys think Fido might match this plan from Rogers ?


250 Outgoing minutes
Unlitmited Incoming
Unlimited Evenings/Weekends
100mb of Data for BB
2500 texts + cid + vm
$25.00


ANYONE !!!?????:) I posted it like 3 times already.

[vegito_93]

do you guys think Fido might match this plan from Rogers ?


250 Outgoing minutes
Unlitmited Incoming
Unlimited Evenings/Weekends
100mb of Data for BB
2500 texts + cid + vm
$25.00


ANYONE !!!?????:) I posted it like 3 times already.

I doubt it, but you may get something similar for $35 on a 2 yr contract

[thirstyears]

I spoke to 3 different agents to get data added to my $17.50 plan, but not 1 of them would budge and let me have with a plan for under $50/month. I remember ceredon saying it was very rare, something like one a day that agents are allowed to do. Any strategies? Call early in the morning? Friday? Thanks.

Remember the intended purpose of retentions is to prevent at-risk customers from porting to another carrier (not reward loyal customers with good deals)

The (temporary) exceptions to the $25/$50 smartphone HUP rules are (or were???) very rare; hence one should not set their sights on getting an exception (and consider themselves very lucky, if one does). These exception were only to be offered in the cases where both the agent and TL feel the cx is at genuine risk of porting out... If you keep calling back, you lose the credibility (of being at risk to porting out) you might have had if you were well prepared and knew exactly what you wanted and could effectively communicate that to the agent (along with a competitors offer you found tempting), on the first call...

Frenchguys has indicated Fido has started testing a pilot program with some retention agents, where an offer is valid only until the end of the call. If a cx is not happy with the offer, and indicates so, the agent is encouraged to adjust the offer, so as to discourage cx's calling back later to renegotiate. In the case of cx wanting to pick up a handset in store, the offer will be valid for 3 days; and it will automatically be implemented when the cx completes the handset purchase in store. IIRC, the offers are noted in the system, and subsequent agents are not to offer anything better than what was offered on the first call, should the cx call back.

Thus the importance of being well prepared (knowing and communicating exactly what you need/want), and try to negotiate and present your best case on the very first call to retentions (611).


Can anyone answer this question for me?

If I do a transfer of agreement, do the credits on the account stay there?

Also is there way to "port" a number to an account? I've heard that you can do number swapping between accounts but it's not normal? My cousin is on Fido and I am too but I just opened up a new Mobilicity line. So I'm hoping to give her my old account but she prefers to keep her number if at all possible (even if it costs some money)

IIRC, the person inheriting the account can port in/assign their current number to that account (a friend of mine did a TOR and ported in his SoloMobilel#).
The person giving up their plan/account will have their number retired (i.e. you cannot do a TOR on your plan and port your old number to another carrier)
Yes, the person taking over the account will inherit the plan, credits, any Fido$, and HUP eligibility dates, and all other terms from the previous account holder.
I believe there is the usual $35 set up fee

[flamez1000]

I think you are thinking of the temporary easing of the $50 minimum for smartphone subsidy. Are you trying for a smartphone?

IIRC, there is a $25 minimum plan requirement to get a contract data option. So, and data options that require a contract, like the $30/6GB promo, would require a $25 base plan. There are (or were) some data options available without a contract. The Retentions flex data was one. The new retail $10/100MB option is also available off-term, I think.

Yeah, that's exactly it, was trying to get a smartphone. None of the agents offered anything less than $50. One of 'em, James IIRC, offered a $45 plan, but it had less features (no texting, CID, etc.). They definitely would not discount a smartphone on a $10/100mb data add-on.

It seems retentions has gotten more strict over the years, getting a good deal used to be a cakewalk before. Don't really even know how to go about it now...

[yell0w_c0w]

Just called recently,and I did get a good deal I think.

I got the 25$ plan (200mins, F2F, CID+VM, Evening @ 7pm, 2500 txt) + freebies (evening @ 5pm + 100 mms) + flex data for 10$ = 35$/mo, comes with Sony Xperia pro.

I got it by saying how I wanted to switch to chatr's 45$ unlimted plan (and i really was considering it!), and the cutting down on features and price form there... and using my old 30$ plan (200mins, F2F + unl. inc., CID + VM, Evening @ 7pm, 2500 txt). Thirstyear's FAQ in his sig give great suggestions, do follow them! I got this on my first call.

[sunshineshara]

I called Fido today.

I'm currently on:
$17.50 EPP (200DT E/W 5PM)
$10VP (CID,VM,2500TXTS)
$10 Flex Data (I end up spending $25 a month because I'm using 500+MB)
Total: $37.50 (~$55 after usage fees)

They gave me a $5 monthly credit for next 6 months immediately.

When my contract is over in a month, they're offering me:
$17.50 200 DT E/W 5PM
$10 Value Pack (CID,VM,2500TXTS)
100 CDN LD FREE
50 BONUS MINUTES
$30 6GB DATA (3-year contract)
Total: ~$60 /month

I feel like I'm being screwed up the ass with this.

Now I don't really need the 6GB Data at all... especially if that comes with a 3-year contract, so I'll probably end up keeping my $10 Flex Data. If I do then my monthly will be $37.50 + usage. They told me that my plan is already one of the cheapest plans out there and that they can't give me a further credit on this. If I just take this deal then I will be paying the same $37.50 as before but with 100 LD minutes free (so less usage fees). If I really bargain, do you guys think I'll be able to get a $10 monthly credit bringing the above to $27.50 + usage?

A month ago I signed a 2 year agreement for a similar plan:
$17.50 EPP (200DT E/W 5PM)
$10VP (CID,VM,2500TXTS)
$10 Flex Data
$7 credit
Total: $30.50
I also got a $50 one-off credit for not taking a new phone (I bought and unlocked a Samsung GSII which I'm using).
Basically I was M2M on the same plan before but without flex data; I called and told them I have a new smartphone and need just a little data, but would like to keep my existing voice plan and the $7 credit. I phoned on a Friday afternoon and the person that answered on 611 was able to handle all of this for me without having to transfer me to another department/ agent.

[VorteC]

A month ago I signed a 2 year agreement for a similar plan:
$17.50 EPP (200DT E/W 5PM)
$10VP (CID,VM,2500TXTS)
$10 Flex Data
$7 credit
Total: $30.50
I also got a $50 one-off credit for not taking a new phone (I bought and unlocked a Samsung GSII which I'm using).
Basically I was M2M on the same plan before but without flex data; I called and told them I have a new smartphone and need just a little data, but would like to keep my existing voice plan and the $7 credit. I phoned on a Friday afternoon and the person that answered on 611 was able to handle all of this for me without having to transfer me to another department/ agent.

Wouldn't it have been better if you got a phone with that contract? Eg one of the Android smartphones (2-year contracts) and selling it for $400, than to just take the $50 credit?

[sunshineshara]

Wouldn't it have been better if you got a phone with that contract? Eg one of the Android smartphones (2-year contracts) and selling it for $400, than to just take the $50 credit?

No, because far as I understand, for a smartphone HUP, I'd need a minimum $50 per month.
And yes, reading updates, it seems I was lucky to even get that $7 credit, so I'm happy - the plan works well for me.
That being said, I'm waiting for my first invoice (as my billing cycle ended a few days ago) to double check everything.

[thirstyears]

A month ago I signed a 2 year agreement for a similar plan:
$17.50 EPP (200DT E/W 5PM)
$10VP (CID,VM,2500TXTS)
$10 Flex Data
$7 credit
Total: $30.50
I also got a $50 one-off credit for not taking a new phone (I bought and unlocked a Samsung GSII which I'm using).
Basically I was M2M on the same plan before but without flex data; I called and told them I have a new smartphone and need just a little data, but would like to keep my existing voice plan and the $7 credit. I phoned on a Friday afternoon and the person that answered on 611 was able to handle all of this for me without having to transfer me to another department/ agent.

Good thing you signed when you did. That credit can no longer be applied to the $17.50 plan (or for any of your options)

As to the question of wouldn't it have been better to take a phone on HUP: for a smartphone (Android) he'd have to have taken a 3 year term with data subject to the smartphone HUP requirements of $25/$50 minimums (his plan was not grandfathered as he did not have data on term {he just added it}). He's saving $19.50 x 36 months = $702 (add the $50 one time credit for not taking a phone = $752), which is probably more than he could have recouped from an Android.

[brutal]

I never had data plan before on my iphone and reading this thread, I jumped the ship.

I called the regular fido phone and added 100mb for $10.
Is that the right way to do it or is there a more economical way?

[5dark]

Had $17.5 EPP + credited $10 txt/CID/VM VP + $10 extra 200mins for $27.5 total. CS told me all credits would be invalid with EPP so I'd be paying more for less on or off contract.

Had a couple previous offers from CS/retentions, but called again and discussed with the Fido answers guy (didn't even go to CS/retentions this time, is this fishy?) and got:

$25: 200 Daytime; unlimited F2F & E+W@7; 2500 SMS; VM;
$7 CID with $4 credit (said they no longer credit CID entirely)
$10 F2F/R with $10 Credit, so $0. (GF and most friends on rogers/fido)
Early evenings @ 5pm as a renewal gift.

All with a Nexus S with 3 year renewal, $25 HUP fee waived, immediate $200 DECF, ~$50 fido dollars, so total is about $200.
Device will have to be shipped he said though.

Gonna call today or tomorrow to confirm.

[Rehan]

All with a Nexus S with 3 year renewal, $25 HUP fee waived, immediate $200 DECF, ~$50 fido dollars, so total is about $200. You could get a Nokia C6 on a 2 year agreement (free after $50 Fido dollars), sell it for $150 or so, and then buy a Nexus S for under $350 (example (http://forums.redflagdeals.com/samsung-nexus-s-bnib-unlocked-best-price-online-1070874/), another (http://forums.redflagdeals.com/bnib-samsung-google-nexus-s-1067696/)). Net cost is still around the same and you don't have to commit for 3 years.

[sunshineshara]

Good thing you signed when you did. That credit can no longer be applied to the $17.50 plan (or for any of your options)

Yup - I realize I was lucky to get that credit back. I had it for the past year when I negotiated my first retention plan but it expired August 14. So I told the agent that I was happy with my current plan but was calling to see what Fido can do for me, seeing as the credit expires soon. I told him I was interested in adding data but did not need a lot at all, since I had wi-fi access most of the time. I said I'd be happy to sign a 2 year agreement. He was extremely helpful and offered up the $10 flex plan immediately and also the $7 credit. Then I said, I plan to buy my own smartphone, what can Fido do for me since I'm not doing a HUP? He then offered the $50 credit to my account. I was quite surprised he was able to help me (as he was the person I got through to, no transfer of call) - I guess it was a laidback Friday afternoon :)

All in all, it was a great "experience". I had phoned three times previously and each time I struggled to get past the CSR to Retentions. When I mentioned, cancelling (i.e. porting my number to a competitor), the CSRs just kept telling me that there's a 30-day notice period and that I'd be charged a month's service the minute I port my number.


As to the question of wouldn't it have been better to take a phone on HUP: for a smartphone (Android) he'd have to have taken a 3 year term with data subject to the smartphone HUP requirements of $25/$50 minimums (his plan was not grandfathered as he did not have data on term {he just added it}). He's saving $19.50 x 36 months = $702 (add the $50 one time credit for not taking a phone = $752), which is probably more than he could have recouped from an Android.
Exactly :) Plus I'm lazy and it was easier than having to sell an unwanted phone locked to Fido - I hate filtering out the scammers lurking on craigslist...

[5dark]

You could get a Nokia C6 on a 2 year agreement (free after $50 Fido dollars), sell it for $150 or so, and then buy a Nexus S for under $350 (example (http://forums.redflagdeals.com/samsung-nexus-s-bnib-unlocked-best-price-online-1070874/), another (http://forums.redflagdeals.com/bnib-samsung-google-nexus-s-1067696/)). Net cost is still around the same and you don't have to commit for 3 years.

Damn, good strategy, hopefully this will be useful for someone else though.

[qca7e]

My contract expires early 2012 and I currently have this:
- Original City Fido Vancouver $45
- Call Display / Voicemail $9
- Monthly Credit -$10
- SAF $6.95
- SAF Credit -$6.95
=========================
- Total $44.50 (On Contract)

I called up Fido, mentioned the Koodo $35 Unzoned Plan & Koodo $45 Unlimited Canada Plan (as well as the Wind $29 and Mobilicity $25), and asked if I could get my plan down to $35 or keep everything the same and get no zones/SMS for $45. They offered:
- No Zone City Fido / SMS $40
- Call Display / Voicemail $9
=========================
- Total $49 (No Contract)

I didn't accept and ask them to note down offer as it seemed like a very weak and uncompetitive offer. Cause if I move to Koodo I could get Unlimited Canada + Call Display / Voicemail / SMS for $55 or No Zone City Koodo + Call Display / Voicemail / SMS for $45. I could even get something similar at their subsidiary Chatr for less.

Essentially their offer means I would pay $5.50 more each month for basically SMS. The rep wouldn't offer me anything else. Is there anything that can be done to get either the above for $45 or reduce my current plan a bit?

The rep even said that if I renewed my contract, I wouldn't be able to keep my $10 credit and my new monthly price would become $55. Is that true? I thought no credits on unlimited plans didn't include grandfathered plans.

Advice please thirstyears or frenchyguys or anyone else. Thanks!

[ceredon]

My contract expires early 2012 and I currently have this:
- Original City Fido Vancouver $45
- Call Display / Voicemail $9
- Monthly Credit -$10
- SAF $6.95
- SAF Credit -$6.95
=========================
- Total $44.50 (On Contract)

I called up Fido, mentioned the Koodo $35 Unzoned Plan & Koodo $45 Unlimited Canada Plan (as well as the Wind $29 and Mobilicity $25), and asked if I could get my plan down to $35 or keep everything the same and get no zones/SMS for $45. They offered:
- No Zone City Fido / SMS $40
- Call Display / Voicemail $9
=========================
- Total $49 (No Contract)

I didn't accept and ask them to note down offer as it seemed like a very weak and uncompetitive offer. Cause if I move to Koodo I could get Unlimited Canada + Call Display / Voicemail / SMS for $55 or No Zone City Koodo + Call Display / Voicemail / SMS for $45. I could even get something similar at their subsidiary Chatr for less.

Essentially their offer means I would pay $5.50 more each month for basically SMS. The rep wouldn't offer me anything else. Is there anything that can be done to get either the above for $45 or reduce my current plan a bit?

The rep even said that if I renewed my contract, I wouldn't be able to keep my $10 credit and my new monthly price would become $55. Is that true? I thought no credits on unlimited plans didn't include grandfathered plans.

Advice please thirstyears or frenchyguys or anyone else. Thanks!
No new credits (or credit renewals) on any unlimited plan, grandfathered or not. That means, under current policy, you would lose them if you renew.

There really isn't too much you can do, other than waiting it out to see if they update their plans (retail and retentions) and/or ease their draconian retention policies (they are really handicapping their reps with these policies, IMO).

I guess you could always try TORing your account to someone else and moving to koodo. It's really too bad so many people missed out on the retentions party last year. It was pretty good (not trying to rub salt here, really do think it's a shame things have changed).

[Greddy]

Just called recently,and I did get a good deal I think.

I got the 25$ plan (200mins, F2F, CID+VM, Evening @ 7pm, 2500 txt) + freebies (evening @ 5pm + 100 mms) + flex data for 10$ = 35$/mo, comes with Sony Xperia pro.

I got it by saying how I wanted to switch to chatr's 45$ unlimted plan (and i really was considering it!), and the cutting down on features and price form there... and using my old 30$ plan (200mins, F2F + unl. inc., CID + VM, Evening @ 7pm, 2500 txt). Thirstyear's FAQ in his sig give great suggestions, do follow them! I got this on my first call.
How much do you have to pay for the Xperia Pro, and how long did you sign on for?

[smorjug]

Just called recently,and I did get a good deal I think.

I got the 25$ plan (200mins, F2F, CID+VM, Evening @ 7pm, 2500 txt) + freebies (evening @ 5pm + 100 mms) + flex data for 10$ = 35$/mo, comes with Sony Xperia pro.

I got it by saying how I wanted to switch to chatr's 45$ unlimted plan (and i really was considering it!), and the cutting down on features and price form there... and using my old 30$ plan (200mins, F2F + unl. inc., CID + VM, Evening @ 7pm, 2500 txt). Thirstyear's FAQ in his sig give great suggestions, do follow them! I got this on my first call.

My current current plan is 25$ (200mins, F2F, VM, Evening @ 5pm, 2500 txt) and 30$ (6 gb data). Do you think that i can trade my F2F and evening @ 5 pm for CID and evening @ 7pm??

Thirstyears? Cederon?

[ceredon]

My current current plan is 25$ (200mins, F2F, VM, Evening @ 5pm, 2500 txt) and 30$ (6 gb data). Do you think that i can trade my F2F and evening @ 5 pm for CID and evening @ 7pm??

Thirstyears? Cederon?

You can't mix and match features if they are baked into your base plan or a VP. See thirstyears info on what plans, VPs and add-ons are available and see if you can come up with your desired featureset/price with what they have.
http://forums.redflagdeals.com/fido-retention-plans-376936/489/#post10978753

[TheBison]

Hi guys,

I signed up for a 3 years contract with Fido in May 2010 (so still 1year and 9months in the contract :cry:), it's a $36 plan and I took the iPhone 3Gs (fido dollars) and I have this plan:

- 200mins Daytime + 1000mins Evening & Weekends + Unlimited incoming calls ($25 plan)
- Evening @ 5pm (bonus)
- CID+VM+150 txt msgs ($11 pack)
- 100MB Flex data ($10) -$10 credit

I called to see if I can get the iPhone 4 (probably I'll wait for the iPhone5) and I was open to sign up for another 3years contract. But they told me that I couldn't renew or resign before December 2012 (can't resign until 6 months prior to my contract ending)! Unless I pay ~400$ as resign penalty. WTF :cry:
Do you guys have any suggestions?

[ceredon]

Hi guys,

I signed up for a 3 years contract with Fido in May 2010 (so still 1year and 9months in the contract :cry:), it's a $36 plan and I took the iPhone 3Gs (fido dollars) and I have this plan:

- 200mins Daytime + 1000mins Evening & Weekends + Unlimited incoming calls ($25 plan)
- Evening @ 5pm (bonus)
- CID+VM+150 txt msgs ($11 pack)
- 100MB Flex data ($10) -$10 credit

I called to see if I can get the iPhone 4 (probably I'll wait for the iPhone5) and I was open to sign up for another 3years contract. But they told me that I couldn't renew or resign before December 2012 (can't resign until 6 months prior to my contract ending)! Unless I pay ~400$ as resign penalty. WTF :cry:
Do you guys have any suggestions?

I really hate 3 year contracts and 30 month renewal windows, but did you really think they were going to give you another $500 subsidy after 15 months? They have barely made $500 from you in total since you signed in 2010.

They might bring back the 14 month renewal window again (maybe for the iphone 5) or some other early upgrade path (like buy it for $400 instead of $159) but as of right now, the info they gave you is correct.

[qca7e]

My contract expires early 2012 and I currently have this:
- Original City Fido Vancouver $45
- Call Display / Voicemail $9
- Monthly Credit -$10
- SAF $6.95
- SAF Credit -$6.95
=========================
- Total $44.50 (On Contract)

I called up Fido, mentioned the Koodo $35 Unzoned Plan & Koodo $45 Unlimited Canada Plan (as well as the Wind $29 and Mobilicity $25), and asked if I could get my plan down to $35 or keep everything the same and get no zones/SMS for $45. They offered:
- No Zone City Fido / SMS $40
- Call Display / Voicemail $9
=========================
- Total $49 (No Contract)

I didn't accept and ask them to note down offer as it seemed like a very weak and uncompetitive offer. Cause if I move to Koodo I could get Unlimited Canada + Call Display / Voicemail / SMS for $55 or No Zone City Koodo + Call Display / Voicemail / SMS for $45. I could even get something similar at their subsidiary Chatr for less.

Essentially their offer means I would pay $5.50 more each month for basically SMS. The rep wouldn't offer me anything else. Is there anything that can be done to get either the above for $45 or reduce my current plan a bit?

The rep even said that if I renewed my contract, I wouldn't be able to keep my $10 credit and my new monthly price would become $55. Is that true? I thought no credits on unlimited plans didn't include grandfathered plans.

Advice please thirstyears or frenchyguys or anyone else. Thanks!No new credits (or credit renewals) on any unlimited plan, grandfathered or not. That means, under current policy, you would lose them if you renew.

There really isn't too much you can do, other than waiting it out to see if they update their plans (retail and retentions) and/or ease their draconian retention policies (they are really handicapping their reps with these policies, IMO).

I guess you could always try TORing your account to someone else and moving to koodo. It's really too bad so many people missed out on the retentions party last year. It was pretty good (not trying to rub salt here, really do think it's a shame things have changed).

That's very disappointing that they wouldn't even be able to reduce the no-zone to $45 to match Koodo's plan. If it wasn't for my contract penalty, I would change carriers right away. I also want to keep my number so transferring the line is not an option.

[ceredon]

That's very disappointing that they wouldn't even be able to reduce the no-zone to $45 to match Koodo's plan. If it wasn't for my contract penalty, I would change carriers right away. I also want to keep my number so transferring the line is not an option.
Yup, those 3 year contracts are there for a reason (and it isn't for our benefit). They seem to be working...

Regarding the TOR, I have heard there are workarounds for keeping your number. You would have to verify this with Fido.
-Open a prepaid or m2m line
-swap numbers between these, so your current number is on your newline
-Port the prepaid line to another carrier
-TOR the old line with the new number

There might be some fees involved (like $35 activation or something) but they would be negligible compared to your ECF. I would call Fido and verify everything except the porting part. Just ask if it is possible to open a prepaid/M2M line and to then swap the phone numbers and if so, what costs are involved. (If you tell them the porting part up front they might just say the swap isn't possible, though most reps probably wouldn't twist things)

Just dug this thread up at hofo:
http://www.howardforums.com/showthread.php/1606945-Porting-Number-To-TELUS-Without-Cancelling-Fido-Account-Is-It-Possible?p=13396421#post13396421

Looks like it is possible, but no guarantees and you might lose you number.

Another tactic mentioned in that thread is to do the port by contacting your new provider, then call Fido and ask to speak to retentions and explain that you still want to keep your account active with your plan.

Risky, but it might work. I wish CRTC had mandated this be easier.

[pecojuku]

So I called in yesterday to get retention plans on two lines plus a phone upgrade for each line. I went to the Fido store today to pick up the phones and get it all sorted out. When I get there the associate said there was a $25 hardware upgrade fee for each phone. I was not told this when negotiating the retention plan. The associate said since I was not told this, I could possibly call in and get these fees waved. I call in and a really rude representative said there was no way these fees could be waved. Is this true? I mean, one of my beefs when negotiating with Fido was all these hidden fees and now there's another one I had no idea about.

Has someone managed to get this $25 hardware upgrade fee waved?

[ceredon]

So I called in yesterday to get retention plans on two lines plus a phone upgrade for each line. I went to the Fido store today to pick up the phones and get it all sorted out. When I get there the associate said there was a $25 hardware upgrade fee for each phone. I was not told this when negotiating the retention plan. The associate said since I was not told this, I could possibly call in and get these fees waved. I call in and a really rude representative said there was no way these fees could be waved. Is this true? I mean, one of my beefs when negotiating with Fido was all these hidden fees and now there's another one I had no idea about.

Has someone managed to get this $25 hardware upgrade fee waved?
Go here (http://www.fido.ca/web/page/portal/Fido/Make_A_Complaint) and file a complaint with OOP. Best bet to get the fee waived. If they won't do it, you are probably SOL, unless you take it to CCTS next. CCTS might have a higher chance of success, so you might just skip OOP, but CCTS might take a little longer (though your involvement would be minimal).

[5dark]

So I called in yesterday to get retention plans on two lines plus a phone upgrade for each line. I went to the Fido store today to pick up the phones and get it all sorted out. When I get there the associate said there was a $25 hardware upgrade fee for each phone. I was not told this when negotiating the retention plan. The associate said since I was not told this, I could possibly call in and get these fees waved. I call in and a really rude representative said there was no way these fees could be waved. Is this true? I mean, one of my beefs when negotiating with Fido was all these hidden fees and now there's another one I had no idea about.

Has someone managed to get this $25 hardware upgrade fee waved?

The Fido Answers guy I talked to arranged a renewal deal (http://forums.redflagdeals.com/fido-retention-plans-376936/1209/#post13301345) and HUP for me and said he waived the fee. I've yet to confirm but it should be possible.

[yell0w_c0w]

How much do you have to pay for the Xperia Pro, and how long did you sign on for?

3 yrs .. paid 50$, minus fido dollars it'd be about 10$ ...

[Demonoid]

So I called in yesterday to get retention plans on two lines plus a phone upgrade for each line. I went to the Fido store today to pick up the phones and get it all sorted out. When I get there the associate said there was a $25 hardware upgrade fee for each phone. I was not told this when negotiating the retention plan. The associate said since I was not told this, I could possibly call in and get these fees waved. I call in and a really rude representative said there was no way these fees could be waved. Is this true? I mean, one of my beefs when negotiating with Fido was all these hidden fees and now there's another one I had no idea about.

Has someone managed to get this $25 hardware upgrade fee waved?

Dude, call the retentions line and demand to get your $50 back.

Call Fido, say you want to cancel, if they ask why, say you weren't notified about the fee, and they will transfer you to the retentions, which will waive them. Have done this twice.:) good luck.

[sodenoshirayuki]

Hi guys,

I signed up for a 3 years contract with Fido in May 2010 (so still 1year and 9months in the contract :cry:), it's a $36 plan and I took the iPhone 3Gs (fido dollars) and I have this plan:

- 200mins Daytime + 1000mins Evening & Weekends + Unlimited incoming calls ($25 plan)
- Evening @ 5pm (bonus)
- CID+VM+150 txt msgs ($11 pack)
- 100MB Flex data ($10) -$10 credit

I called to see if I can get the iPhone 4 (probably I'll wait for the iPhone5) and I was open to sign up for another 3years contract. But they told me that I couldn't renew or resign before December 2012 (can't resign until 6 months prior to my contract ending)! Unless I pay ~400$ as resign penalty. WTF :cry:
Do you guys have any suggestions?
Thats kind of a given. You're not allowed to get an HUP until the last few months of your contract. You signed the contract at the wrong time I guess.

[pecojuku]

So I called in yesterday to get retention plans on two lines plus a phone upgrade for each line. I went to the Fido store today to pick up the phones and get it all sorted out. When I get there the associate said there was a $25 hardware upgrade fee for each phone. I was not told this when negotiating the retention plan. The associate said since I was not told this, I could possibly call in and get these fees waved. I call in and a really rude representative said there was no way these fees could be waved. Is this true? I mean, one of my beefs when negotiating with Fido was all these hidden fees and now there's another one I had no idea about.

Has someone managed to get this $25 hardware upgrade fee waved?


Dude, call the retentions line and demand to get your $50 back.

Call Fido, say you want to cancel, if they ask why, say you weren't notified about the fee, and they will transfer you to the retentions, which will waive them. Have done this twice.:) good luck.


I managed to get 1 $25 hardware upgrade fee waived with 1 still being billed. I also sent an email, but I really don't expect the other one to be waived. Better than nothing I suppose. I'm tired of calling them.

[ecgz88]

my friends call yesterday and get 200mins Daytime + 1000mins Evening & Weekends + Unlimited incoming calls ($25 plan) with free call display

call in today try to get $17.50 EPP plan, retention won't give call display for free, only $4 off for first year :twisted:

[frenchguys]

my friends call yesterday and get 200mins Daytime + 1000mins Evening & Weekends + Unlimited incoming calls ($25 plan) with free call display

call in today try to get $17.50 EPP plan, retention won't give call display for free, only $4 off for first year :twisted:

that's because the agent can't,, if he apply a voice credit on the 17.50$ plan (as well as on any unlim plans) he could eventually lose his job.



That's very disappointing that they wouldn't even be able to reduce the no-zone to $45 to match Koodo's plan. If it wasn't for my contract penalty, I would change carriers right away. I also want to keep my number so transferring the line is not an option.

well if it's the no zone that you want,,,

40$ unlim local calling + unlit inter txt
10$ vp (CD, VM)
4$ discount on vp X ? mths
---
46$,, you still have unlim and no zone, tho try it does not include can ld...

[frenchguys]

Hi guys,

I signed up for a 3 years contract with Fido in May 2010 (so still 1year and 9months in the contract :cry:), it's a $36 plan and I took the iPhone 3Gs (fido dollars) and I have this plan:

- 200mins Daytime + 1000mins Evening & Weekends + Unlimited incoming calls ($25 plan)
- Evening @ 5pm (bonus)
- CID+VM+150 txt msgs ($11 pack)
- 100MB Flex data ($10) -$10 credit

I called to see if I can get the iPhone 4 (probably I'll wait for the iPhone5) and I was open to sign up for another 3years contract. But they told me that I couldn't renew or resign before December 2012 (can't resign until 6 months prior to my contract ending)! Unless I pay ~400$ as resign penalty. WTF :cry:
Do you guys have any suggestions?

you're paying 36$ per month for your service,,, fido offered you a credit of almost 500$ on the iPhone. up until now, you paid back basically the 500$... that is if we don't even count that during those month you did made usage of the service...

you can't really expect to have the new iPhone at the discounted price... as Cederon said,,,

suggestion,, if you are eligible, you could do interbrand migration to rogers. tho you need to call and see if you would be eligible ...

[qca7e]

That's very disappointing that they wouldn't even be able to reduce the no-zone to $45 to match Koodo's plan. If it wasn't for my contract penalty, I would change carriers right away. I also want to keep my number so transferring the line is not an option.
well if it's the no zone that you want,,,

40$ unlim local calling + unlit inter txt
10$ vp (CD, VM)
4$ discount on vp X ? mths
---
46$,, you still have unlim and no zone, tho try it does not include can ld...

The rep I spoke with said no credits would be available for unlimited plans to cover all or even part of the Call Display and Voicemail (even if I renewed my contract). Was she wrong then? Or is it because I am on the grandfathered $9 value pack?

If a credit was possible, what you suggested is still $1 more than Koodo for the same plan; also I guess it would require a contract of least 2 years (whereas Koodo is contract free), correct? Thanks.

[ceredon]

The rep I spoke with said no credits would be available for unlimited plans to cover all or even part of the Call Display and Voicemail (even if I renewed my contract). Was she wrong then? Or is it because I am on the grandfathered $9 value pack?

If a credit was possible, what you suggested is still $1 more than Koodo for the same plan; also I guess it would require a contract of least 2 years (whereas Koodo is contract free), correct? Thanks.
I think the koodo plan would also include unlimited MMS.

[southnam]

I left Fido 6 months ago and came back here to see the retention deals versus Telus and so sorry to hear all retention sucks now. Fingers crossed they the big players all get a brain of what Loyalty means

[frenchguys]

The rep I spoke with said no credits would be available for unlimited plans to cover all or even part of the Call Display and Voicemail (even if I renewed my contract). Was she wrong then? Or is it because I am on the grandfathered $9 value pack?

If a credit was possible, what you suggested is still $1 more than Koodo for the same plan; also I guess it would require a contract of least 2 years (whereas Koodo is contract free), correct? Thanks.


You got it right,, that's because you are on the 9$ VP.. that's why in the suggestion I said,, I was bringing you on the 10$ vp where there is a 4$ discount on it.

And also,, not really more expensive,, at 46$ it also includes CD, VM.. whereas the koodo option for unlimited is at 45$, then you need to add 10$ for CD, VM; therefore 55$; granted it also includes LD,, but if you need some could add 5$ 100cn ld and be under koodo price or 10$ 500cn ld and then be that 1$ more.

could always add the discount without a contract for 12mths. and yes koodo by itself would be contract free, but I'm guessing here that you would need to get a phone at koodo, and therefore you will need to get a contract... Oh sorry, a Tab, which in this case (10% being 5.5$), which means that after 12 months you will have somewhere between 34$-84$ to repay. ... in that same time frame of 12mths, you would accumulate, between 27.6$-33.6$(depending on if you take ld option) in fido$.

There's some good and some bad in everything, the question is, it depends on your need.

[ceredon]

You got it right,, that's because you are on the 9$ VP.. that's why in the suggestion I said,, I was bringing you on the 10$ vp where there is a 4$ discount on it.

And also,, not really more expensive,, at 46$ it also includes CD, VM.. whereas the koodo option for unlimited is at 45$, then you need to add 10$ for CD, VM; therefore 55$; granted it also includes LD,, but if you need some could add 5$ 100cn ld and be under koodo price or 10$ 500cn ld and then be that 1$ more.

could always add the discount without a contract for 12mths. and yes koodo by itself would be contract free, but I'm guessing here that you would need to get a phone at koodo, and therefore you will need to get a contract... Oh sorry, a Tab, which in this case (10% being 5.5$), which means that after 12 months you will have somewhere between 34$-84$ to repay. ... in that same time frame of 12mths, you would accumulate, between 27.6$-33.6$(depending on if you take ld option) in fido$.

There's some good and some bad in everything, the question is, it depends on your need.

The City Koodo Unlimited (unzoned) is $35. So, adding on the VP for CD/VM would bring it to $45. No LD though, just like the Fido plan.
https://shop.koodomobile.com/plans/plans/city-koodo-unlimited/c99999906-c99999907-cCityKoodo-p0.html

[wewillsee]

I HUP'd last year with iPhone 4 2 years in my contract. Turns out they stack the contracts so I am stuck all the way until September 2014. Ridiculous!

Currently, I have:
200/Unl E/We +F2f
5 pm early evenings
6 GB data
Call display Name display
50 bonus minutes
1000 LD
Voice Messaging
2500 text messages.

Comes to $53 before taxes with $26 in credits. The plan is really good however, I find myself going over the anytime minutes almost every month. I am looking to either add-on unlimited incoming or some extra minutes. Do you think I can do anything more with this plan?

Also, i believe this plan isn't being offered anymore but would I be able to transfer this plan to someone else?

[frenchguys]

I think the koodo plan would also include unlimited MMS.

It actually does not include the unlit MMS, in the canada -wide plans, and unless you take the city koodo, it will only include up to 50 txt messages (can or international)


The City Koodo Unlimited (unzoned) is $35. So, adding on the VP for CD/VM would bring it to $45. No LD though, just like the Fido plan.
https://shop.koodomobile.com/plans/plans/city-koodo-unlimited/c99999906-c99999907-cCityKoodo-p0.html


That's if you have a toronto area ctn (or any other city koodo area ctn)... Also the city koodo unlimited does not include any LD (only the canada wide plans does, like you said) and also, of course, subject to long distance charges when outside your local calling area

For the few people that has those area ctn and do need to travel, then yes it would be 1$ more, which I will add is not the majority of the cases, otherwise, we're back at the same principle...

41$ for cityfido, cd, vm (including the 4$ discount), versus 45$, with the 4$ you save per month, you can always add for 1 mth when you need it the 5$ 50min OoZ option and still come in less expensive with fido, given the 4$ discount on vp

cederon, I did say that in both cases there is some good and some bad, but it depends on the need of the cx.

[thirstyears]

I HUP'd last year with iPhone 4 2 years in my contract. Turns out they stack the contracts so I am stuck all the way until September 2014. Ridiculous!

Currently, I have:
200/Unl E/We +F2f
5 pm early evenings
6 GB data
Call display Name display
50 bonus minutes
1000 LD
Voice Messaging
2500 text messages.

Comes to $53 before taxes with $26 in credits. The plan is really good however, I find myself going over the anytime minutes almost every month. I am looking to either add-on unlimited incoming or some extra minutes. Do you think I can do anything more with this plan?

Also, i believe this plan isn't being offered anymore but would I be able to transfer this plan to someone else?

That's a good plan for what you have/pay. You are not likely to get any further credits with any additional add-ons, as you already have more credits than your base plan (and credit can no longer exceed your base plan). Tinkering will also likely shed some credits. and switching to an unlimited voice plan will definitely cost you more as credits are very redistricted on those plans.

Note your credits are likely to only last for 36 months out of your 4 years, after which you can TRY to renegotiate for them, or some of them, again.

All plans/accounts are transferable at Fido, and that's a definite option if you are looking to jump carriers...

I suggest you look into VOIP app & services such as Google Voice or Skype. GV can be free (but complicated to set up for Canada). Skype is $3/month for unlimited Cdn +US calling (or pay-per-use @ ~$0.03/min), which you can use as local outgoing minutes. (for details google: "skype unlimited usa" or "google voice canada". VOIP services work on wifi or 3G, where 3G uses .5 to 1MB of data per minute

Going through Fido, the unlimited incoming add-on will cost you an additional $10 per month

[ceredon]

It actually does not include the unlit MMS, in the canada -wide plans, and unless you take the city koodo, it will only include up to 50 txt messages (can or international)

I was talking about City Koodo





That's if you have a toronto area ctn (or any other city koodo area ctn)... Also the city koodo unlimited does not include any LD (only the canada wide plans does, like you said) and also, of course, subject to long distance charges when outside your local calling area

yes, only available in certain markets, but still unzoned, like the $40 Fido retentions option. LCA and LD concerns will apply to both.



For the few people that has those area ctn and do need to travel, then yes it would be 1$ more, which I will add is not the majority of the cases, otherwise, we're back at the same principle...

And other than the city restrictions for availability, the $40 Fido option and the City Koodo option have those some limitations about travel.



41$ for cityfido, cd, vm (including the 4$ discount), versus 45$, with the 4$ you save per month, you can always add for 1 mth when you need it the 5$ 50min OoZ option and still come in less expensive with fido, given the 4$ discount on vp

But City Fido is still zone restricted, where City Koodo is not. City Koodo users moght have to worry about LCA and LD, but CF users would too and have to also be worried about OOZ.



cederon, I did say that in both cases there is some good and some bad, but it depends on the need of the cx.
Always true.

All I am saying is that the $40 retentions offer from Fido is the closest to the City Koodo option. The only difference is that City Koodo is only available to certain cities (but not zoned).

[qca7e]

You got it right,, that's because you are on the 9$ VP.. that's why in the suggestion I said,, I was bringing you on the 10$ vp where there is a 4$ discount on it.

And also,, not really more expensive,, at 46$ it also includes CD, VM.. whereas the koodo option for unlimited is at 45$, then you need to add 10$ for CD, VM; therefore 55$; granted it also includes LD,, but if you need some could add 5$ 100cn ld and be under koodo price or 10$ 500cn ld and then be that 1$ more.

could always add the discount without a contract for 12mths. and yes koodo by itself would be contract free, but I'm guessing here that you would need to get a phone at koodo, and therefore you will need to get a contract... Oh sorry, a Tab, which in this case (10% being 5.5$), which means that after 12 months you will have somewhere between 34$-84$ to repay. ... in that same time frame of 12mths, you would accumulate, between 27.6$-33.6$(depending on if you take ld option) in fido$.

There's some good and some bad in everything, the question is, it depends on your need.

41$ for cityfido, cd, vm (including the 4$ discount), versus 45$, with the 4$ you save per month, you can always add for 1 mth when you need it the 5$ 50min OoZ option and still come in less expensive with fido, given the 4$ discount on vp

It is more expensive. Fido is offering me $49 (Unzoned City Fido Vancouver/CD/VM/SMS = $40 + $9) or in your suggestions: $46 (Unzoned City Fido Vancouver/CD/VM/SMS = $40 + 10 - 4) and $41 (Zoned City Fido Vancouver/CD/VM/SMS = $35 + 10 - 4).

Whereas I can get from Koodo $45 (Unzoned City Koodo Vancouver/CD/VM/SMS/MMS = $35 + $10) or Koodo $55 (Unlimited Canada/LD/CD/VM/SMS/MMS = $45 + 10).

IMO, Fido Dollars are getting more useless because of the $25 admin fee and the need to have a data contract even if I buy a smartphone outright.

Plus I would actually only need a SIM card at Koodo as I already have a phone.

But it is good to know that they would still give credits for a no-contract term.


But City Fido is still zone restricted, where City Koodo is not. City Koodo users moght have to worry about LCA and LD, but CF users would too and have to also be worried about OOZ.

That is exactly what I meant when I said that their offer is uncompetitive.

As well, the rep suggested I switch to the $49 now arguing that once my contract expires I will pay $55 (even if I renew my contract). Which means I pay $4.50 more every month (for SMS) until my contract ends in Feb/2012 (when I could still be paying $44.50 on my Original City Fido + CD/VM Pack). I even specifically told this to her and she said yes but that is all I can do. She didn't even suggest what frenchguys said was possible to get it a bit more competitive at $46.

[frenchguys]

It is more expensive. Fido is offering me $49 (Unzoned City Fido Vancouver/CD/VM/SMS = $40 + $9) or in your suggestions: $46 (Unzoned City Fido Vancouver/CD/VM/SMS = $40 + 10 - 4) and $41 (Zoned City Fido Vancouver/CD/VM/SMS = $35 + 10 - 4).

Whereas I can get from Koodo $45 (Unzoned City Koodo Vancouver/CD/VM/SMS/MMS = $35 + $10) or Koodo $55 (Unlimited Canada/LD/CD/VM/SMS/MMS = $45 + 10).

IMO, Fido Dollars are getting more useless because of the $25 admin fee and the need to have a data contract even if I buy a smartphone outright.

Plus I would actually only need a SIM card at Koodo as I already have a phone.

But it is good to know that they would still give credits for a no-contract term.



That is exactly what I meant when I said that their offer is uncompetitive.

As well, the rep suggested I switch to the $49 now arguing that once my contract expires I will pay $55 (even if I renew my contract). Which means I pay $4.50 more every month (for SMS) until my contract ends in Feb/2012 (when I could still be paying $44.50 on my Original City Fido + CD/VM Pack). I even specifically told this to her and she said yes but that is all I can do. She didn't even suggest what frenchguys said was possible to get it a bit more competitive at $46.

How is 46$ (or even 49$)more expensive than 55$; how is 41$ more expensive than 45$; I don't see how you have your math in that.

Also in term of only needing a sim card,, true, as long as your phone is unlock and will be compatible with koodo's network.

As for the 25$ HUP fee, well, most of the carrier in canada will have that fee, so it's not just a fido thing... or uncompetitive,, how about koodo charging you if you want to contact their cx service...



All I am saying is that the $40 retentions offer from Fido is the closest to the City Koodo option. The only difference is that City Koodo is only available to certain cities (but not zoned).

actually no, the 40$ competitive match (it's not a retention offer) is only the closest if one needs international txt :

35$ unlimited no zone
10$ vp
10$ unlim can txt free X ? mths
---
45$ for the exact same price, tho without the inter txt, or depending on cx and situation could also be at 46$ but with 2500 txt or 45$ with 200 can txt.

[qca7e]

How is 46$ (or even 49$)more expensive than 55$; how is 41$ more expensive than 45$; I don't see how you have your math in that.

Also in term of only needing a sim card,, true, as long as your phone is unlock and will be compatible with koodo's network.

As for the 25$ HUP fee, well, most of the carrier in canada will have that fee, so it's not just a fido thing... or uncompetitive,, how about koodo charging you if you want to contact their cx service...

actually no, the 40$ competitive match (it's not a retention offer) is only the closest if one needs international txt :

35$ unlimited no zone
10$ vp
10$ unlim can txt free X ? mths
---
45$ for the exact same price, tho without the inter txt, or depending on cx and situation could also be at 46$ but with 2500 txt or 45$ with 200 can txt.

I was not aware that a $35 no zone was still available; I thought that was discontinued. Had that been offered to me, I would have been content with it as international text are not important and 2500 canadian texts would be enough.

I had been comparing the pricing before based on the unzoned city fido vancouver for $40 with the unzoned city koodo vancouver for $35.

How would I go about in getting them to offer me the $35 no zone with CD/VM/2500 texts (on no contract)? I had already told them about Koodo's $35 unzoned and all the rep said she can offer is the $40 unzoned plan (so i thought the $35 unzoned was discontinued already). I assume this plan is through adding the $10 CD/VM/SMS retention value pack to the $35 unzoned plan?

[jcjc]

How is 46$ (or even 49$)more expensive than 55$; how is 41$ more expensive than 45$; I don't see how you have your math in that.



you were comparing Koodo's canada plan to Fido's unzoned plan, then Koodo's unzoned plan to Fido's zoned plan, I don't see how you have your math in that too.
not to mention you were comparing Koodo's retail plan vs Fido's retention plan. (retail plan = no time wasting on begging for a deal.)

and yes, i prefer Koodo's 10% tab vs useless Fido dollars (and only 5% if i remember right)

from what i can see, Koodo clearly is the better choice for unlimited plans here. i don't think "there is some good and some bad" is true. unless you can show me how Fido can beat $55 for unlimited unzoned canada + intl txt + CD + VM. or $45 for unlimited unzoned local+ intl txt + CD + VM.

[TheBison]

I really hate 3 year contracts and 30 month renewal windows, but did you really think they were going to give you another $500 subsidy after 15 months? They have barely made $500 from you in total since you signed in 2010.

They might bring back the 14 month renewal window again (maybe for the iphone 5) or some other early upgrade path (like buy it for $400 instead of $159) but as of right now, the info they gave you is correct.


Thats kind of a given. You're not allowed to get an HUP until the last few months of your contract. You signed the contract at the wrong time I guess.


you're paying 36$ per month for your service,,, fido offered you a credit of almost 500$ on the iPhone. up until now, you paid back basically the 500$... that is if we don't even count that during those month you did made usage of the service...

you can't really expect to have the new iPhone at the discounted price... as Cederon said,,,

suggestion,, if you are eligible, you could do interbrand migration to rogers. tho you need to call and see if you would be eligible ...

Thanks for your comments, I just wanted to be sure that the information they gave me is correct. And yes I think that I have a good deal, the only problem, like sodenoshirayuki said, is that I signed up at the wrong time. I should have waited for the iPhone4.

And frenchguys what do you mean by interbrand migration to rogers, should I call rogers or Fido to see if I'm eligible? Does it mean that I have to change my phone number?

[ceredon]

And frenchguys what do you mean by interbrand migration to rogers, should I call rogers or Fido to see if I'm eligible? Does it mean that I have to change my phone number?

Interbrand migration means porting your number to Rogers. Same as porting to any other carrier, except because Rogers owns Fido, they let you do it once for free (as in they waive/refund the termination fees at Fido). You have to have been a Fido customer 1 one year and have to sign a 3 year contract with Rogers. But, you end up as a new customer with Rogers and are then eligible for new customer pricing on phones.

[cookedDeals]

I just HUP'ed to an iPhone 4 a couple of weeks ago, with the following 3-year contract:

200 day, unlimited E/W
Unlimited F2F
VM, CID, 2500txt
6GB Data

$50

The retentions agent had originally offered 5PM evenings as well, which didn't show up on my first bill. I gave 611 a quick call and had that added on for $0 for the duration of the term. I could NOT get them to drop the $25 upgrade fee, which drives me nuts.

I would have loved to wait until iPhone 5, but I had to replace my iPhone 3G and decided to pull the trigger on a 4.

[Coolbum123]

How often does credits get renewed when a contract expires? I got the iPhone 4 a year ago and got a pretty decent retentions deal with the $17.50 EPP plan and a $30 iPhone value pack with a monthly credit of $17.

After seeing the current deals that people are getting I'm wondering if Fido would even budge when I want to renew the plan with the credits.

[ceredon]

How often does credits get renewed when a contract expires? I got the iPhone 4 a year ago and got a pretty decent retentions deal with the $17.50 EPP plan and a $30 iPhone value pack with a monthly credit of $17.

After seeing the current deals that people are getting I'm wondering if Fido would even budge when I want to renew the plan with the credits.

You're going to lose those credits when you renew.

[satin1410]

Interbrand migration: You have to have been a Fido customer 1 one year and have to sign a 3 year contract with Rogers.

Could you out some more light on it. "You have to have been a Fido customer 1 one year" for interbrand migration. Does that mean (i) you should have already passed one yr of your 3 yr contract with Fido or (ii) or just be a fido customer for more than a year, irrespective of your contract.

I have been with fido for more than 6 years and have 2 lines with them. But I did HUP with iphone 4 less than a month ago only. Am I eligible for migration. should be yes if condition ii (see above) prevails BUT NO if (i) prevails.

Would love to put my hands on new Iphone 5's - after a month without paying ECF/ DECF :lol:

[ceredon]

Could you out some more light on it. "You have to have been a Fido customer 1 one year" for interbrand migration. Does that mean (i) you should have already passed one yr of your 3 yr contacrt with Fido or (ii) or just be a fido customer for more than a year, irrespective of your contract.

I have been with fido for more than 6 years and have 2 lines with them. But I did HUP with iphone 4 less than a month ago only. Am I eligible for migration. should be yes if condition ii (see above) prevails BUT NO if (i) prevails.

Would love to put my hands on new Iphone 5's - after a month without paying ECF/ DECF :lol:

Have to have been a customer for a year. Nothing to do with the length of you contract. taking your case as an example, you could port to Rogers right now and get an iPhone 5 for new customer pricing and not pay the ECF/DECF. If you still had an account with Fido for your other line, I guess you could have your Fido phone unlocked and sell it and make some money.

BUT beep in mind, this is a one shot deal. You end up as a new customer on Rogers with no tenure and no access to retentions for a few months. If you even want to break and return to Fido, you would have to pay your full ECF/DECF.

Rogers customers coming to Fido pay $100 for ECF, but again, it's a one shot deal. Once you use one of these 'free' or discounted terminations, you cannot do it again.

[oneandone]

have been with fido for 4 years, of which 1 year goes without contract. Now their credit will end the month and I need to call back to get something. If I order a phone, say Samsung Galaxy Q, can I bargain with them on the price I should pay? Or can I count the passed year which goes without contract in?
I am not going to use their data so they are not going to offer me a better smart phone with my plan. I pay $25 a month now, with 200 day time, unlimited incoming/evening/weekend,f2f, 2500msg, cd and vm
thanks

[qwerqwer]

I am paying $50 + HST for

City Fido 35 unlimited $35
credit -$10
$30 iPhone Data Value Pack $30
credit -$5
http://freeebayimagehost.com/images/zizqibe2he4ducz5hs4.jpg

Any comments?

[thirstyears]

I am paying $50 + HST for

City Fido 35 unlimited $35
credit -$10
$30 iPhone Data Value Pack $30
credit -$5

Any comments?
Be happy! one would not be able to recreate this plan/price point today, as the $10 credit would not be allowed

[Gero43]

Maybe someone can help me here...I'm looking for the cheapest plan for my mom and I thought about negotiating a retention plan and give it to her.

She has a blackberry and she needs to check her email on it. Also, she needs a few minutes and texts or none for now and caller id.
Looking to pay less than $30. Is it doable?

[frenchguys]

Could you out some more light on it. "You have to have been a Fido customer 1 one year" for interbrand migration. Does that mean (i) you should have already passed one yr of your 3 yr contract with Fido or (ii) or just be a fido customer for more than a year, irrespective of your contract.

I have been with fido for more than 6 years and have 2 lines with them. But I did HUP with iphone 4 less than a month ago only. Am I eligible for migration. should be yes if condition ii (see above) prevails BUT NO if (i) prevails.

Would love to put my hands on new Iphone 5's - after a month without paying ECF/ DECF :lol:

Cederon answered it correctly, but I do want to bring some precision,, you need to meet all requirement :

-can't have an employee discount (if that is the case, i guess you already know this :P)
-Line/ctn needs to have been activated for at least 12mths on the same account
-need to keep the line active for at least 15 days at rogers, be on a monthly plan with an agreement
-need to keep the same CTN
-the name on the account needs to be the same.
-First time to request the interbrand migration credit
-final invoice available.

My point is that, if the line was on your dad's account (for instance) and that 6 mths ago you did the TOR to your own name,, you would not be eligible, same if you changed your phone number. The credit will be applied automatically 30 days after the port out to rogers if you are eligible.


But, you end up as a new customer with Rogers and are then eligible for new customer pricing on phones.

Yes and no,, when you do the interbrand migration by being transferred to rogers over the phone, you are transferred to rogers cx relation. by default they will see to offer you basic plans, however to retain cx with fido/rogers, they could offer retention plans.

[ezpoint]

Will I have trouble renew this plan when Iphone5 come out?

http://img607.imageshack.us/img607/3641/bille.jpg (http://imageshack.us/photo/my-images/607/bille.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

[thirstyears]

Will I have trouble renew this plan when Iphone5 come out?
Do you mean can you renew the exact same plan and credits and get a subsidized iphone5? No, you would not be able to renew all those credits.
Read the HUP rules, plus the information on credits, in the tutorial linked in my signature.

[ceredon]

Cederon answered it correctly, but I do want to bring some precision,, you need to meet all requirement :

-can't have an employee discount (if that is the case, i guess you already know this :P)
-Line/ctn needs to have been activated for at least 12mths on the same account
-need to keep the line active for at least 15 days at rogers, be on a monthly plan with an agreement
-need to keep the same CTN
-the name on the account needs to be the same.
-First time to request the interbrand migration credit
-final invoice available.

My point is that, if the line was on your dad's account (for instance) and that 6 mths ago you did the TOR to your own name,, you would not be eligible, same if you changed your phone number. The credit will be applied automatically 30 days after the port out to rogers if you are eligible.

For the novices, a CTN is Customer telephone number (IIRC)




Yes and no,, when you do the interbrand migration by being transferred to rogers over the phone, you are transferred to rogers cx relation. by default they will see to offer you basic plans, however to retain cx with fido/rogers, they could offer retention plans.

Very good to know.

[VorteC]

Will I have trouble renew this plan when Iphone5 come out?

http://img607.imageshack.us/img607/3641/bille.jpg (http://imageshack.us/photo/my-images/607/bille.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

That's an awesome plan... I wish I had that sigh.

[ceredon]

Well, hopefully I won't have to go the OOP/CCTS route. I just noticed that one of the credits is set to expire this month on my invoice. This is strange, because when I last negotiated my plan, I had guarantees from two different reps, two months apart that all of my credits would remain until the end of my agreement in 2013. Obviously I called in. The rep said that my account notes state that one credit is indeed scheduled to end this month but that another credit is scheduled to be added next month, so I should notice no difference on my bill and everything is good until summer 2013.

Hopefully everything works out. I am not averse to going through OOP/CCTS to get it resolved, if it becomes an issue, but it's just so much easier when everyone follows through on their end of an agreement without having to be prodded.

[satin1410]

For the novices, a CTN is Customer telephone number (IIRC)


Originally Posted by frenchguys
Cederon answered it correctly, but I do want to bring some precision,, you need to meet all requirement :

-can't have an employee discount (if that is the case, i guess you already know this :P)
-Line/ctn needs to have been activated for at least 12mths on the same account
-need to keep the line active for at least 15 days at rogers, be on a monthly plan with an agreement
-need to keep the same CTN
-the name on the account needs to be the same.
-First time to request the interbrand migration credit
-final invoice available.

My point is that, if the line was on your dad's account (for instance) and that 6 mths ago you did the TOR to your own name,, you would not be eligible, same if you changed your phone number. The credit will be applied automatically 30 days after the port out to rogers if you are eligible.


Originally Posted by frenchguys
Yes and no,, when you do the interbrand migration by being transferred to rogers over the phone, you are transferred to rogers cx relation. by default they will see to offer you basic plans, however to retain cx with fido/rogers, they could offer retention plans.

Very good to know.

Thank you very much ceredon and frenchguys. This was indeed very useful info. This forum and you GUYS rock. i am seriously thinking of transferring atleast one line....

[spawn582]

Well, hopefully I won't have to go the OOP/CCTS route. I just noticed that one of the credits is set to expire this month on my invoice.

I had a credit that expired last month and called them on it. They told me the same thing as you that another credit will take the place of the expiring credit.

I got my invoice this month and sure enough there was another credit w/ no expiriy date this time.

[Poweredpark]

That's an awesome plan... I wish I had that sigh.

yeah this plan was more common last year when the ip4 came out.... now the retention plans/deals have gone up significantly..

Check out Matt33 in the rogers thread forum
http://forums.redflagdeals.com/rogers-wireless-retention-plans-933329/1665/#post13297680

They've started to keep a running tally of rfders' who are/have switched from rogers, which might serve as a measure as to how fed up the rfd community is with the value rogers/fido provides relative to other companies. As for myself, i've switched over a number of accounts that avg'd around 60/month to 30/month plans with other companies. But as well, I'm not trying to vilify rogers/fido as I still have several accounts under them, it's just that for most ppl fido/rogers rarely provide the best value (not even close nowadays).

[am3deus]

Hello all,
My phone contract ends on Dec, 18 2011 and I wanted to upgrade to an iPhone (the one supposedly coming out in October).
I would like my plan to have around 100 minutes, unlimited SMS, CID and 500MB data (I can skimp on the data as mostly everywhere I go has WiFi)
Is there any way I could negotiate a plan like this to the retentions dept. to be around $35-40? or will it have to be over $50+ just because its an iPhone?

[dkvby]

Have to have been a customer for a year. Nothing to do with the length of you contract. taking your case as an example, you could port to Rogers right now and get an iPhone 5 for new customer pricing and not pay the ECF/DECF. If you still had an account with Fido for your other line, I guess you could have your Fido phone unlocked and sell it and make some money.

I just did the porting but they wont unlock the iphone4. Their reason is cuz of ur ECF/DECF are wavied, then u still have to wait till ur original contract to end even its cancelled. Unless u actually pay for the ECF/DECF, then they will unlock the iphone4.

[frenchguys]

Hello all,
My phone contract ends on Dec, 18 2011 and I wanted to upgrade to an iPhone (the one supposedly coming out in October).
I would like my plan to have around 100 minutes, unlimited SMS, CID and 500MB data (I can skimp on the data as mostly everywhere I go has WiFi)
Is there any way I could negotiate a plan like this to the retentions dept. to be around $35-40? or will it have to be over $50+ just because its an iPhone?

well, it's not simply a question of it being an iPhone,, and more of it being a smartphone,,, but yes,, it will have to be at least 50$... also to have the iPhone at the fully discounted price you do need a data option with an agreement.

[am3deus]

well, it's not simply a question of it being an iPhone,, and more of it being a smartphone,,, but yes,, it will have to be at least 50$... also to have the iPhone at the fully discounted price you do need a data option with an agreement.

Right. Applies to all smartphones. Forgot about that. But could I try to negotiate a plan with fido using one of wind's plans as superior? I mean I just don't mention HUPing to an iPhone till the very end. Or does fido not even try to compete with wind anymore? Hopefully the next iPhone is wind/mobilicity compatible. I might switch to one of them. Or I'd settle for an android phone. Just need to get an upgrade from my crappy LG neon lol.

[intercoms]

Has anyone ever received the F2R (Fido 2 Rogers) option as a renewal bonus? Or as an add-on option to a voice plan? How much did it cost (or how much did you get credited?)

[ceredon]

Right. Applies to all smartphones. Forgot about that. But could I try to negotiate a plan with fido using one of wind's plans as superior? I mean I just don't mention HUPing to an iPhone till the very end. Or does fido not even try to compete with wind anymore? Hopefully the next iPhone is wind/mobilicity compatible. I might switch to one of them. Or I'd settle for an android phone. Just need to get an upgrade from my crappy LG neon lol.

Fido made a decision not to compete with Wind/Mobi. That's what ChatR is for. You might get a little better offer, but you might also put them into a defensive mood.

I'd study koodo's offers and see if fido can beat them. They currently have the best retail plans of all the incumbents, so they're going to be your best match.

[ceredon]

I just did the porting but they wont unlock the iphone4. Their reason is cuz of ur ECF/DECF are wavied, then u still have to wait till ur original contract to end even its cancelled. Unless u actually pay for the ECF/DECF, then they will unlock the iphone4.

Could try calling and adding the IMEI to the device history of a Fido prepaid or M2M account (yours or a friend's). Then, on a separate call, ask for an unlock. That used to work, but they closing a lot of loopholes, so YMMV.

Makes no sense to me. They are turning away free money for no good reason.

[thirstyears]

Has anyone ever received the F2R (Fido 2 Rogers) option as a renewal bonus? Or as an add-on option to a voice plan? How much did it cost (or how much did you get credited?)
from the tutorial, AFAIK:
-As an add-on: F2F/R (local): $10 {and may qualify for a $10 feature credit, as people in the past have had this option fully credited}
-As renewal gift: F2F/R: $5 for local or $10 nationwide

YMMV

[alex963333]

I had switched back to FIDO from Mobilicity after few day tried!! Very disappointed on their signal---lost my $45 for non-refund plan due to usage

Basically, What i had with Fido before was
- 35 unlimited talk
- value pack
- 10 credit

$35 plus tax

after get back to Fido they no longer offered me back the old plan with same credit
this what i got after i made a called on this morning

- 35 unlimited talk
- value pack
- 10 flex plan
- 10 credit
----------------------------
$45 plus tax
i have to take back my 11 month left contract

Alternative plan they offered me with mint 2 yr contact was

- 35 unlimited talk
- value pack
- 500 mb data-plan
$55 plus tax or keep my old contract the price is $60 plus tax
--------------------------------------------------------------------------------------

I chose the $45 one! I wondering its possible still lower the price and asking for more credit?

[van321]

I just have a question

I'm ending my contract with fido in 2 month, actually i think I pay too much.
Is it good to take a good plan posted somewhere here and call fido to match it?

Thank you

[frenchguys]

I just did the porting but they wont unlock the iphone4. Their reason is cuz of ur ECF/DECF are wavied, then u still have to wait till ur original contract to end even its cancelled. Unless u actually pay for the ECF/DECF, then they will unlock the iphone4.


Could try calling and adding the IMEI to the device history of a Fido prepaid or M2M account (yours or a friend's). Then, on a separate call, ask for an unlock. That used to work, but they closing a lot of loopholes, so YMMV.

Makes no sense to me. They are turning away free money for no good reason.

They do not allow paying ECF/DECF to be eligible to have the device unlock. yes there were a time that it could be justified that way. however, they play on word. the policy is quite clear, can unlock a phone if, the device is in the equipment history list on the account and if either :

1- equipment was bought at full price more than 30 days ago.
2- The agreement that the phone was originally bought on has been *completed*. (this even means that if you renew 6 month in advance, you won't be able to have your 1st phone unlocked after that 6 mths is completed).

The point of view of the unlocking team is that paying ECF/DECF is not the same thing as completing a 2Y or 3Y term....

I do not know everything that goes on when doing the unlocking, (because it's the unlocking team that complete the transaction not retention), but adding the IMEI of the phone on a prepaid or M2M account would not work if the equipment is under agreement since the unlocking team verify the IMEI and with that can say if there is an agreement attached to it or not.

Does it make any sense to not allow to pay ECF/DECF to unlock, that's another story. however for some account yes, why, because of a glitch in the billing system with the bill 60. as per bill 60 in QC, just like people know ECF/DECF is calculated on the credit that was given on the device (think even better than the Koodo's Tab in some case). Well part of that is that the ECF/DECF is to be calculated by the system, not manually, however for the last few months there have been issue* with the system where people having bought expensive device but are charged 50$ for ECF/DECF.

Turning away free money?! Rapidly this is the information that you are missing. when it was allowed, or should I say it was interpreted this way, it meant that in some cases, a cx can buy an iPhone and get 490$ in credit, then say a month later pay 50$ ECF/DECF (instead of the 476.39$ that should have been charged) + 50$ unlocking fee and had an iPhone was free to cancel and go with any other provider.

Say that something similar happened to at least a dozen of people, and give it an average lost of at least 326$, fido is out by 4k. Given the current competition within the "incumbent", no one can't afford to lose this much on something that isn't even an obligation to provide.

Why not block simply those cases to do it??? well it would most likely cause more issue than anything. Is this the reason for a more word for word interpretation of the rules? We do not know the real answer to that, but IMO yes.

***I will specify that this issue does not extend to all quebec cx, in the sense that in many case there is no problem.

[frenchguys]

I had switched back to FIDO from Mobilicity after few day tried!! Very disappointed on their signal---lost my $45 for non-refund plan due to usage

Basically, What i had with Fido before was
- 35 unlimited talk
- value pack
- 10 credit

$35 plus tax

[...]
I chose the $45 one! I wondering its possible still lower the price and asking for more credit?

Quick answer, no, look at the rules and policy post.. you'll see that no credit can be applied on unlimited price plan other than feature credits.

[wing0]

Just off the phone with retention.

Got my dad (been with Fido since 1999 and he needs the good reception for business)

250 mins daytime
UL 5PM/EVE/WKD/F2F
UL Incoming
CID,VM,2500sms

For $25, 1 year term

$25 upgrade fee waived, noted in system. I have not seen any decent phone yet.

I am not sure how much credit is applied on this plan. Can somebody calculate it out?

[alex963333]

Quick answer, no, look at the rules and policy post.. you'll see that no credit can be applied on unlimited price plan other than feature credits.


Yep, they just give me $10 credit to my current plan after i had added on $10 flex-data plan.. I think they pretty much just give me free on the $10 pack value..

end up $45 plus tax.

the new $35 city fido already include unlimited sms
I was paying $10 for just the CID and Voice mall

[alex963333]

I just have a question

I'm ending my contract with fido in 2 month, actually i think I pay too much.
Is it good to take a good plan posted somewhere here and call fido to match it?

Thank you


I don't know it depend on you usage, I was trying to match the bell $55 plan with Fido this morning,but they refused.

[thirstyears]

Just off the phone with retention. Got my dad (been with Fido since 1999 and he needs the good reception for business)

...

I am not sure how much credit is applied on this plan. Can somebody calculate it out?
Does it really matter how many credits you have??? Is not the fundamental question: "Are you happy with the features and price of your plan?"

AFAIK, Fido does not do 1Y term (its either M2M, or 2Y/3Y term)... so my guess is 2Y term with:

$25: 200 Daytime; unlimited F2F & E+W@7; 2500 SMS; VM
$10 unlimited incoming + $10 feature credit
$7 CID + $7 voice credit
>>so $17 in credits with signing bonuses of 5pm early eves & 50 bonus minutes

[thirstyears]

Is it good to take a good plan posted somewhere here and call fido to match it?
No
Its better to approach Fido with YOUR actual needs (what you need in your plan) and present a good plan from a competitor that will meet those needs, and ask if Fido can offer you something of similar value which might entice you to stay with Fido.

[Ryes]

So I have a $65 plan with unlimited local talking, text and 6 gb data. It breaks down as:

$35 local unzoned talking
$10 -$10 visual voicemail /call display
$10 - $10 unlimited text
$30 6 gb data

I would like to try mobilicity for a couple of months so would like to reduce my fido cost where possible but I'm told if I go to the $15 fido calling plan I will lose my $20 credits and won't be able to get it back. Is this true?

[Demonoid]

Just off the phone with retention.

Got my dad (been with Fido since 1999 and he needs the good reception for business)

250 mins daytime
UL 5PM/EVE/WKD/F2F
UL Incoming
CID,VM,2500sms

For $25, 1 year term

$25 upgrade fee waived, noted in system. I have not seen any decent phone yet.

I am not sure how much credit is applied on this plan. Can somebody calculate it out?

You have a kick ass deal ! I really want to get the same deal as your @$25 , but instead of F2F for $10, I want to get 100MB of data for a BlackBerry.:)

I hope I can whip something out ! LOL

[L4cky]

Do you mean can you renew the exact same plan and credits and get a subsidized iphone5? No, you would not be able to renew all those credits.
Read the HUP rules, plus the information on credits, in the tutorial linked in my signature.

Well, my contract expires in 2 years. Maybe in 2 years, things will be different? Hopefully Wind will be able to get a band in qc..

[frenchguys]

So I have a $65 plan with unlimited local talking, text and 6 gb data. It breaks down as:

$35 local unzoned talking
$10 -$10 visual voicemail /call display
$10 - $10 unlimited text
$30 6 gb data

I would like to try mobilicity for a couple of months so would like to reduce my fido cost where possible but I'm told if I go to the $15 fido calling plan I will lose my $20 credits and won't be able to get it back. Is this true?

Ummm, what were you expecting?! you simply can't have your cake and eat it too. To reduce your plan, you will need to change it. By changing it you forfeit the bonus of it.

The current offer you had it thru negotiation. If after reducing your plan you changed your mind and wanna stay with fido, well you gonna need to renegotiate.

the best that you will be able to have with the same service will be :

35$ unlim local calling no zone
10$ vp - 4$ discount on vp
10$ unlim txt - 10$ discount on unlim txt
30$ 6GB data
---
71$, meaning 6$ more.

[frenchguys]

I don't know it depend on you usage, I was trying to match the bell $55 plan with Fido this morning,but they refused.

um, bell 55$ plan,, you mean:

55$ 600/unlim @9pm
with either : unlim Bell-Bell or extra 600 mins or unlim txt or my 5 or early nights

It always depends on your need but could be all the following , what without using any retention plan or options.

1-35$ city fido unlim (if you stay in the vancouver area)
2-could even suggest : 30$ 200/unlim@5pm +unlim incoming + unlim txt added with 10$ 100 extra mins = 40$
3-40$ unlimited no zone

at retention, for option 2- we switch 10$ for 200 extra mins... yes 400 is not 600 however we'll say you also have unlim incoming, and your evening starts at 5 instead of 9pm.

[lloyd_christmas]

Renewed today for 3 years

Google Nexus S for 22.36 using fido dollars
Waived $25 upgrade fee

250 local min with 6pm eve/week
F2F
100 Cdn LD min
2500 text
CID
VM
6gb Data

$55 + tax

plan to sell google nexus s bnib as i will be getting bb9900 or 9810, so if anyone wants Nexus S PM me for price

[ceredon]

Renewed today for 3 years

Google Nexus S for 22.36 using fido dollars
Waived $25 upgrade fee

250 local min with 6pm eve/week
F2F
100 Cdn LD min
2500 text
CID
VM
6gb Data

$55 + tax

plan to sell google nexus s bnib as i will be getting bb9900 or 9810, so if anyone wants Nexus S PM me for price

You're on RFD and you posted what you paid. You're going to get offers if $22 :)

[lelouh]

Currently tried to upgrade to a smartphone but wasn't really successful.
Has anyone tried getting a smartphone with a $25 base plan and the new $10 data add for 100mb??

In the fine print it says all smartphones need to be $25 or more and data add-on but apparently they will not let me add the $10 data since it's only on a monthly fee. I thought all data add-ons were on a monthly fee?

[lloyd_christmas]

You're on RFD and you posted what you paid. You're going to get offers if $22 :)

lol ya most likely. Always craigslist

[ceredon]

Currently tried to upgrade to a smartphone but wasn't really successful.
Has anyone tried getting a smartphone with a $25 base plan and the new $10 data add for 100mb??

In the fine print it says all smartphones need to be $25 or more and data add-on but apparently they will not let me add the $10 data since it's only on a monthly fee. I thought all data add-ons were on a monthly fee?

They mean term (contract) data. The $10 is not term.

[smorjug]

Renewed today for 3 years


250 local min with 6pm eve/week
F2F
100 Cdn LD min
2500 text
CID
VM
6gb Data

$55 + tax

How did you get that?

I have:

200 local min with 5pm eve/week
F2F
2500 text
VM
6gb Data

55$ + tx

I ask to get CID and the rep told me that is 3$. Your plan is what I need...!

[raniosman]

Wow... I haven't been on here for a year now and BAM, looks like Fido has hit the fan unfortunately...

My contract that I signed back in Nov 2009 is expiring this coming November. It had:
200 daytime mins
Unlim Incom
Unlim eve/wknds @ 5pm
2500txt/CID/VM
No saf/911
For: $27.00

Overall, I've been happy with it. Would it be possible to just resume (without re-signing) this plan after it expires or will the credits I've received be dropped? or would I have to sign a new contract again and will I receive the same package or would I have to completely renegotiate a new deal? I am fine with my current smartphone and don't need a BB or iPhone, nor data if that helps.

Also, since I signed way back in Nov of 2009, am I grandfathered into anything? mucho thanks!

[lloyd_christmas]

How did you get that?

I have:

200 local min with 5pm eve/week
F2F
2500 text
VM
6gb Data

55$ + tx

I ask to get CID and the rep told me that is 3$. Your plan is what I need...!

I've had a cid credit for last 2 yrs but in July 2012 that credit will be reduced from $7 to $4.

so its 55 for 1 more yr then 58. From what the rep told me they don't offer cid credit anymore of 7. My suggestion is to get credit on voice plan itself.

truly, I got lucky as I jumped to wind last yr and got a great winback offer to begin with

[sindh1963]

Hi guys, just need your opinion on something

I currently have this plan which i was offered a month ago with option to leave anytime (the credits are good for one year)

$ 25 + $10 data
200 mins
50 Bonus mins (credited)
Unl Incomming (credited)
CID, VM
Unl international text
Unlimited evenings/WE starting @ 5 pm
Flex data (Retentions)

I was told i could renew anytime with blackberry and android and keep the plan. Since i am happy with them i am going to sign a contract.

Can i get or should i try for anymore credit; is it even possible. Also, i have an HTC Incredible S so i want to sell the phone i get (most likely android). I'm wondering if anyone has an opinion about which one is better Nexsus S or LG 2X. Also, which would have a higher resale value.

Thank you for the help.

[ntgary]

Maybe someone has done this already (my appologies if that's the case), but maybe we need to start writing out our own packages? What I'm saying is, if we take what we know about pricing (there's a lot of knowledge here) we can make maybe 3 or 4 packages that WE designed.

Suggest we need one of the smarter people here to write packages/prices for:

RFD Retentions Basic (VM,CD, SMS, No Data)
RFD Retentions Basic (same but with Flex Data)
RFD Retentions Fully Loaded
etc.

If we're all calling saying we want the RFD Retentions X deal, for eg. $24....then eventually they'll just get used to handing it out without complaint (or work on our part).

[sindh1963]

Maybe someone has done this already (my appologies if that's the case), but maybe we need to start writing out our own packages? What I'm saying is, if we take what we know about pricing (there's a lot of knowledge here) we can make maybe 3 or 4 packages that WE designed.

Suggest we need one of the smarter people here to write packages/prices for:

RFD Retentions Basic (VM,CD, SMS, No Data)
RFD Retentions Basic (same but with Flex Data)
RFD Retentions Fully Loaded
etc.

If we're all calling saying we want the RFD Retentions X deal, for eg. $24....then eventually they'll just get used to handing it out without complaint (or work on part).

+1 like the idea

[thirstyears]

Maybe someone has done this already (my appologies if that's the case), but maybe we need to start writing out our own packages? What I'm saying is, if we take what we know about pricing (there's a lot of knowledge here) we can make maybe 3 or 4 packages that WE designed.

Suggest we need one of the smarter people here to write packages/prices for:

RFD Retentions Basic (VM,CD, SMS, No Data)
RFD Retentions Basic (same but with Flex Data)
RFD Retentions Fully Loaded
etc.

If we're all calling saying we want the RFD Retentions X deal, for eg. $24....then eventually they'll just get used to handing it out without complaint (or work on part).
You are missing the whole point of retentions, which is to retain customers who are at risk of porting out. It's not to reward Fido's good customers, 'who are in the know', with a semi-secret set of good packages...

In a nutshell this all you need do to get a decent retention plan:
1) Determine and communicate what your specific needs are.
2) Tell the agent you don't feel your current plan is competitively priced and present a plan from a competitor which you find appealing that would meet your needs, which offers better value than your current plan and beats any of Fido's retail offerings (this will get an agent into retentions mode or get you transferred to a retention agent)
3)Ask the agent if they can offer you something of similar value that would entice you to stay with Fido. You can mention that you would like to stay with Fido if possible, but you are currently looking at all possible options

If you can't do that, then you're not likely to be very successful in your negotiations with retentions. And yes, this will take some work and effort on your own part!

Read the tutorial on negotiating for further ideas/strategies

[ntgary]

Thristyears,

I understand what you're saying. I'm just pointing out that there's been a fair amount of experience here that can be compiled into a set of good sample packages that can be used during your negotiations with Retentions. For some, myself included, it becomes a bit of a hairy excercise to determine what credits work with which options, etc. I'm merely suggesting that it might help some people if they had in their back-pocket a "go-to" or even "fall-back" package once your head starts spinning with options during the call you have with Retentions.

Over time, we can evolve these suggested plans to be current with current offerings learned by RFD'rs.

I believe that FIDO would be very worried if 100's of people were calling up saying I know I can get x,y and z in a package as 100's of people have successful received it. It's really us, acting freely to arrange a kind of 'deal' you typically see in a corporate plan offering -- only this time it's from a retentions perspective.

[gingergotti22]

HI All

Reason: I called FIDO requesting a data package. I suggested that moblicity has a $25 voice and data package promo. That is the plan i used for comparison.
The CSR said that FIDO can not compete with the plan. I calmly suggested that i understand that you can't match the same package but i will like something similar or competitive. I requested the 6 gb data with credit to compete with the moblicity promo. The CSR can't make any adjustemnts on the 6gb data. Is this the truth??? If not, i will make another attempt.

Current Plan:

200 min + 100 min
5pm evening free
F - F
Unlimited Incoming
2500 txt + voice mail + call display
$25.00

since the CSR is not able to apply credit to the 6gb data, he suggested that i cancel the unlimited incoming, keep the $10 credit applied, and pay $30 for the 6gb data. I called to add data and not to cancel a voice option. I was frustrated and suggested that i will call back to confirm the deal.

I will be paying $45 for voice and data plan instead of $55 but losing my unlimited incoming, which i dont want to lose.

Please confirm that i should be able to apply credit to the 6gb data...

[farhan0001]

you can't have a credit on a 6gb data option.


HI All

Reason: I called FIDO requesting a data package. I suggested that moblicity has a $25 voice and data package promo. That is the plan i used for comparison.
The CSR said that FIDO can not compete with the plan. I calmly suggested that i understand that you can't match the same package but i will like something similar or competitive. I requested the 6 gb data with credit to compete with the moblicity promo. The CSR can't make any adjustemnts on the 6gb data. Is this the truth??? If not, i will make another attempt.

Current Plan:

200 min + 100 min
5pm evening free
F - F
Unlimited Incoming
2500 txt + voice mail + call display
$25.00

since the CSR is not able to apply credit to the 6gb data, he suggested that i cancel the unlimited incoming, keep the $10 credit applied, and pay $30 for the 6gb data. I called to add data and not to cancel a voice option. I was frustrated and suggested that i will call back to confirm the deal.

I will be paying $45 for voice and data plan instead of $55 but losing my unlimited incoming, which i dont want to lose.

Please confirm that i should be able to apply credit to the 6gb data...

[gingergotti22]

Thank you for the quick reply.

Do you think i would be able to apply more credit to my voice plan to reduce the cost of the $30 6gb data. Without losing any options.

[sodenoshirayuki]

Thank you for the quick reply.

Do you think i would be able to apply more credit to my voice plan to reduce the cost of the $30 6gb data. Without losing any options.
Doubt you'll be able to. You're already getting 100 extra minutes. I don't think you'll be able to get anymore credits.

[frenchguys]

You are missing the whole point of retentions, which is to retain customers who are at risk of porting out. It's not to reward Fido's good customers, 'who are in the know', with a semi-secret set of good packages...

In a nutshell this all you need do to get a decent retention plan:
1) Determine and communicate what your specific needs are.
2) Tell the agent you don't feel your current plan is competitively priced and present a plan from a competitor which you find appealing that would meet your needs, which offers better value than your current plan and beats any of Fido's retail offerings (this will get an agent into retentions mode or get you transferred to a retention agent)
3)Ask the agent if they can offer you something of similar value that would entice you to stay with Fido. You can mention that you would like to stay with Fido if possible, but you are currently looking at all possible options

If you can't do that, then you're not likely to be very successful in your negotiations with retentions. And yes, this will take some work and effort on your own part!

Read the tutorial on negotiating for further ideas/strategies

can't agree more,,,

Thristyears,

I understand what you're saying. I'm just pointing out that there's been a fair amount of experience here that can be compiled into a set of good sample packages that can be used during your negotiations with Retentions. For some, myself included, it becomes a bit of a hairy excercise to determine what credits work with which options, etc. I'm merely suggesting that it might help some people if they had in their back-pocket a "go-to" or even "fall-back" package once your head starts spinning with options during the call you have with Retentions.

Over time, we can evolve these suggested plans to be current with current offerings learned by RFD'rs.

I believe that FIDO would be very worried if 100's of people were calling up saying I know I can get x,y and z in a package as 100's of people have successful received it. It's really us, acting freely to arrange a kind of 'deal' you typically see in a corporate plan offering -- only this time it's from a retentions perspective.

You're forgetting that your need will be different than mine, and so on,,, there would need a dozen and more "packages" to achieve what you have in mind.

IMO, it's much better to have a few post that have the plan and options, then one to have specific policies and then more suggestion on how to negotiate,,, that way everyone will become aware of their usage and therefore of their real need.


HI All

Reason: I called FIDO requesting a data package. I suggested that moblicity has a $25 voice and data package promo. That is the plan i used for comparison.
The CSR said that FIDO can not compete with the plan. I calmly suggested that i understand that you can't match the same package but i will like something similar or competitive. I requested the 6 gb data with credit to compete with the moblicity promo. The CSR can't make any adjustemnts on the 6gb data. Is this the truth??? If not, i will make another attempt.

Current Plan:

200 min + 100 min
5pm evening free
F - F
Unlimited Incoming
2500 txt + voice mail + call display
$25.00

since the CSR is not able to apply credit to the 6gb data, he suggested that i cancel the unlimited incoming, keep the $10 credit applied, and pay $30 for the 6gb data. I called to add data and not to cancel a voice option. I was frustrated and suggested that i will call back to confirm the deal.

I will be paying $45 for voice and data plan instead of $55 but losing my unlimited incoming, which i dont want to lose.

Please confirm that i should be able to apply credit to the 6gb data...

Before posting question,, look at the informative posts. or even the last few pages,, you would have seen that yes the CSR is right,,,,


Thank you for the quick reply.

Do you think i would be able to apply more credit to my voice plan to reduce the cost of the $30 6gb data. Without losing any options.

25$ 200/unlim + F2F + 2500 txt + VM
7$ CD
10$ unlim incoming
early nights offer + 50 extra mins offer.
---
you have 17$ in monthly credit to have it at 25$. answer,, technically could add a 5$ voice discount (or a 7$ discount depending on which 7$ discount is currently on your account) and it will still pass with the system,,, will you get that,, NOPE.

[awaisuk]

Hey,

Maybe not the right place to post this....

Can someone please tell me if I take over someone's contract, can I port my fido prepaid number to that account? is it possible? Will I keep all the credits, etc that my account will have?

Thanks.

[ceredon]

Hey,

Maybe not the right place to post this....

Can someone please tell me if I take over someone's contract, can I port my fido prepaid number to that account? is it possible? Will I keep all the credits, etc that my account will have?

Thanks.

Technically, it would be possible. But I think policy prohibits swapping numbers between lines, which is what you would have to do. The steps would be this:
1) Do the TOR. You now have the other person's number on that line and your number on your prepaid
2) Request a number change on both lines
3) Have the rep release your original number from aging list
4) Have the rep overlay that number on your recently acquired line

Nothing in those steps would be technically impossible. But internal policy prohibits it. From what I understand, Fido has a policy against this, as it make number portability very easy and convenient for customers and therefore cannot be allowed. I think there fear is this: you have a contract with them but want to leave and keep your number. The 3 year contract ECF discourages you from leaving and simply porting your number to another provider. To get around the ECF, you decide you will TOR your account. The problem is that your number goes with the TOR. So, you get the bright idea to open a prepaid account, swap your numbers so the number you want is on your prepaid line and your new number, that you don't care about, is on your postpaid contract line. You TOR your contract line and that new number goes with it. You then port your prepaid number to a new carrier and you have ported without paying the ECF and kept your original number. Fido and Rogers realize this would lead to massive numbers of customers easily walking away from their contracts, sop they forbid the process.

At Bell and Telus you just request a number change/swap. I think Bell even has an online customer tool to do it. It might be worth calling in and asking, as policy might have changed, but I doubt it.

Edit: I see you posted this over at hofo and that worldIRC provided a method to do it. I am going to report his info here for completeness. This still wouldn't work for the scenario I mentioned, but it seems it would take care of yours.


If they say no to the internal (not interbrand) port, then simply do the following:

Walk into Telus, port your prepaid # onto Telus prepaid and buy a prepaid phone.
Once complete, call Fido, tell them you'd like to do a Telephone Number Change w/Port In. Give them the Telus phone number (which was your Fido prepaid #) and your Telus pin # or account #.
Once complete, your Telus # (which was your Fido prepaid #) will now be overlaid on your new Fido contract.
Return the phone to Telus saying you don't like the reception and get a full refund.

Cost, $0
Time, 1 hour.

[memphis_torus]

Current plan:

200 daytime
unlimited after 7 and w/e
unlimited incoming
f-2-f
v/m
Caller ID
2500 local text
$25
+
6GB
$30-$5
========
Total $50 + tax

I want to get unlimited txt overseas, I was offered
city fido
v/m
Caller ID
$35
+
6GB
$30-$5
========
Total $60 + tax


Do I have a good plan and shouldn't change given that I can't return back to it??!!

[thirstyears]

^^^
Do I have a good plan and shouldn't change given that I can't return back to it??!!
Only you can answer if you have a good plan or not. If the voice portion works well enough for your needs and the only difference would be the unlimited Int'l txts for an additional $10, then the question becomes "does the extra money for that feature seem reasonable to you?"

For $10 you could add 250 outgoing Int'l SMS and keep your current plan... (incoming are free)

Or you could try using a 3rd party texting app for your international texts (IM, text+, whatsapp, etc; & using your data plan).... Rumour is there will be an iphone messaging app in the next iphone OS upgrade (similar to BB's BBM app) if you & your Int'l friends use iphones...

[Funkycrew]

Hi all!

Looking into getting data added to my current plan:

http://i56.tinypic.com/e7m82e.jpg

My 3-year plan is done in October'11 - so what are my options? I would love to keep my bill roughly the same, but I don't mind losing the unlimited txt msg's.

Any suggestions are welcome :)

[sindh1963]

Hi guys, just need your opinion on something

I currently have this plan which i was offered a month ago with option to leave anytime (the credits are good for one year)

$ 25 + $10 data
200 mins
50 Bonus mins (credited)
Unl Incomming (credited)
CID, VM
Unl international text
Unlimited evenings/WE starting @ 5 pm
Flex data (Retentions)

I was told i could renew anytime with blackberry and android and keep the plan. Since i am happy with them i am going to sign a contract.

Can i get or should i try for anymore credit; is it even possible. Also, i have an HTC Incredible S so i want to sell the phone i get (most likely android). I'm wondering if anyone has an opinion about which one is better Nexsus S or LG 2X. Also, which would have a higher resale value.

Thank you for the help.

Still waiting for help/opinion. Would appreciate it

[hyzyx]

Hi guys.

After negotiating my plan, my current plan is:

250 daytime
F2F
5PM and weekends
CD/VM
$25
flex data $10

35min CAN/US LD $5

Total 40+tax

the rep made an exception to my plan(dont need to meet $50 policy)

I wanna know how possible the LD feature being credit? I intend to say Kodoo will not charge LD or roaming any more,is it OK? thanks

[thirstyears]

Still waiting for help/opinion. Would appreciate it
-I don't see your plan getting any cheaper (nor understand how your plan was configured for that price!)... What more do you need/want in a plan???

-I also don't see how you could renew with an android at that price, as it does not meet the HUP $25/$50 minimums. I have no experience with those phones, so can't help you there... If you can get an android (smart-phone, yes???) with a $35/mo plan, go for it! (Well, if that's what YOU really want, and you feel you will be happy with YOUR decision!) -I say this only because you asked... twice! lol

...I wanna know how possible the LD feature being credit? I intend to say Kodoo will not charge LD or roaming any more,is it OK? thanks
By how possible, I assume you mean how likely... which I'd guess is not very, as they already gave you a break on the $50 minimum rule. You can always ask... (hopefully there will be no harm in asking!)

PS don't you also have 2500txts??? Which Koodo plan were you going to quote? Plus, for similar features to your own plan, a Koodo Canada-wide plan would be more than $40, no?

[Demonoid]

Hi guys.

After negotiating my plan, my current plan is:

250 daytime
F2F
5PM and weekends
CD/VM
$25
flex data $10

35min CAN/US LD $5

Total 40+tax

the rep made an exception to my plan(dont need to meet $50 policy)

I wanna know how possible the LD feature being credit? I intend to say Kodoo will not charge LD or roaming any more,is it OK? thanks

You could have gotten:

250 daytime
F2F
5PM and weekends
CD/VM
flex data (100MB?)

for $25, considering that people get the exact same plan without the data but with unlimited incoming, which is worth the same as the data($10).

[heatx-]

Hi guys.

After negotiating my plan, my current plan is:

250 daytime
F2F
5PM and weekends
CD/VM
$25
flex data $10

35min CAN/US LD $5

Total 40+tax

the rep made an exception to my plan(dont need to meet $50 policy)

I wanna know how possible the LD feature being credit? I intend to say Kodoo will not charge LD or roaming any more,is it OK? thanks

I tried getting that feature credited but the rep said it's not possible. As for that feature ($5 35min) i have $5 for 50 min but CDN LD only. I much rather have more CDN LD as I don't travel across the borders a lot:D

[thirstyears]

You could have gotten:

250 daytime, F2F, 5PM and weekends, CD/VM
flex data (100MB?)
for $25, considering that people get the exact same plan without the data but with unlimited incoming, which is worth the same as the data($10).
Not likely! Which of the big 3 (or subsidiaries) offers a similar plan??? If none, then not likely to be offered from Fido!

Another reason might be because the unlimited incoming feature has a $10 feature credit; flex data does not qualify for a data credit per se.


I tried getting that feature credited but the rep said it's not possible. As for that feature ($5 35min) i have $5 for 50 min but CDN LD only. I much rather have more CDN LD as I don't travel across the borders a lot:D
Cnd/US LD minutes would be useful for calling to the US, not for calls placed from the US (while traveling)

[thirstyears]

frenchguys, for the HUP rules exception for granfathered plans....
Does the entire plan with all options need to be renewed, or only the voice and data options previously under agreement? I.E. Could one change, or drop, their add-on features and maintain their grandfather status?
TIA

[keyzersoze78]

I have a question regarding the Retention Flex Data plan vs the Fido Flex Data option.

If I understand correctly, the retention plan is:

Retention Flex Data: $10 <100MB; $15 100-150MB; $20 150-500 MB; $25 500-1GB; $25 plus $0.05/MB for anything over 1GB to a max of $500/month

While the Fido Flex Data option is:

$10 <100MB; additional $5 for another 100MB on top.

So, if I were a 100MB to 200MB user consistently, wouldn't it make sense to move to the Non-Retention Fido Flex plan then?

Would they even allow me to move from the retention plan to the non-retention plan if I'm on a 3 year contract on the data plan?

Any thoughts would be appreciated. Thanks.

[jethaz]

This might not be the place to post this, but I'm a new customer and Have been on prepaid for many years. I called to switch to a contract to save money. I've shopped around and since I live in Quebec the unlimited everything plan from moblicity is out :(. I don't need data and like my blackberry. The public mobile unlimited talk+text+CI looked great until I saw the phones they offered and decided it wasn't for me. So back to the big 3. Fido seems to be offering the best in term of what I need for less (still a ripoff compared to others).

Anyway I called for the 25$/month 150min+unlimited e/w 5pm+unlimited texts. Sounded fine until they told me called ID was 7$ more. Anyway I complained they it was a ripoff and they offered unlimited incoming as a free bonus. This is with no contract and just month to month. I was wondering if it was at all possible to get caller ID credited instead of unlimited incoming (considering evenings start at 5...) for new costumers going for month to month. Or after 3 months what kind of retentions are possible (trying to keep it in the 25$ range or lower and must have unlimited texts).

Thanks. I appreciate your help.

[Demonoid]

Not likely! Which of the big 3 (or subsidiaries) offers a similar plan??? If none, then not likely to be offered from Fido!

Another reason might be because the unlimited incoming feature has a $10 feature credit; flex data does not qualify for a data credit per se.


US LD minutes would be useful for calling to the US, not for calls placed from the US (while traveling)

Here (http://forums.redflagdeals.com/fido-retention-plans-376936/1213/)post #18194, the guy got unlimited incoming + F2F for $25, not data though.

You just need to push the reps hard enough to give you what you want.

[sindh1963]

-I don't see your plan getting any cheaper (nor understand how your plan was configured for that price!)... What more do you need/want in a plan???

-I also don't see how you could renew with an android at that price, as it does not meet the HUP $25/$50 minimums. I have no experience with those phones, so can't help you there... If you can get an android (smart-phone, yes???) with a $35/mo plan, go for it! (Well, if that's what YOU really want, and you feel you will be happy with YOUR decision!) -I say this only because you asked... twice! lol

By how possible, I assume you mean how likely... which I'd guess is not very, as they already gave you a break on the $50 minimum rule. You can always ask... (hopefully there will be no harm in asking!)

PS don't you also have 2500txts??? Which Koodo plan were you going to quote? Plus, for similar features to your own plan, a Koodo Canada-wide plan would be more than $40, no?

Thanks for the help. Here's the breakdown of my plan. I have unlimited texts..and i don't think i can quote any plan to make it any lower. I'm actually happy with it, but just thought i'd ask

http://forums.redflagdeals.com/fido-retention-plans-376936/1198/#post13270105



You could have gotten:

250 daytime
F2F
5PM and weekends
CD/VM
flex data (100MB?)

for $25, considering that people get the exact same plan without the data but with unlimited incoming, which is worth the same as the data($10).

They don't give credits on flex data (i mean full price credit). They can give a credit on a voice option which is why eventhough the price is the same, the $25 plan won't work (the one u mentioned)


I have a question regarding the Retention Flex Data plan vs the Fido Flex Data option.

If I understand correctly, the retention plan is:

Retention Flex Data: $10 <100MB; $15 100-150MB; $20 150-500 MB; $25 500-1GB; $25 plus $0.05/MB for anything over 1GB to a max of $500/month

While the Fido Flex Data option is:

$10 <100MB; additional $5 for another 100MB on top.

So, if I were a 100MB to 200MB user consistently, wouldn't it make sense to move to the Non-Retention Fido Flex plan then?

Would they even allow me to move from the retention plan to the non-retention plan if I'm on a 3 year contract on the data plan?

Any thoughts would be appreciated. Thanks.


I was told today that the flex data is changed to $ 25 for 500 MB and then $ 5 extra for 1 GB. Not sure if he was just bsing


Here (http://forums.redflagdeals.com/fido-retention-plans-376936/1213/)post #18194, the guy got unlimited incoming + F2F for $25, not data though.

You just need to push the reps hard enough to give you what you want.

Its very unlikely, but give it a try.

[Demonoid]

They don't give credits on flex data (i mean full price credit). They can give a credit on a voice option which is why eventhough the price is the same, the $25 plan won't work (the one u mentioned)



I really want to get a Blackberry @$25 with 100MB, do you think Fido can credit a data plan for a BB ? non-flex data.

[ceredon]

I was told today that the flex data is changed to $ 25 for 500 MB and then $ 5 extra for 1 GB. Not sure if he was just bsing


There two retail data options, $10/100MB and $25/500MB, and each increases by those base amounts for $5 per increment. The $25/500MB is the term data option and so counts toward HUP eligibility.

[L4cky]

Anyone of you have the Iphone 4 with fido, and has installed speedtest.net app, can tell me the results of your speed?

I have a feeling Fido is throttling the internet!

[cn_habs]

My 3rd deal with Fido ends at the end of the month so I was thinking of getting the ability to browse 3G on my Blackberry on top of my current plan ($42.50 + taxes):

200 minutes
unlimited after 5pm and weekends
Voicemail
Caller ID
F2F
BB data with 10 emails + BBM + MSN other messengers.

Could please anyone suggest anything to help me to get the most out of the retention center? They only offered 50mb of data or a new phone if I renew my contract?

Thanks a lot in advance!!! :)

[thirstyears]

...I called for the 25$/month 150min+unlimited e/w 5pm+unlimited texts. Sounded fine until they told me called ID was 7$ more. Anyway I complained they it was a ripoff and they offered unlimited incoming as a free bonus. This is with no contract and just month to month. I was wondering if it was at all possible to get caller ID credited instead of unlimited incoming (considering evenings start at 5...) for new costumers going for month to month. Or after 3 months what kind of retentions are possible (trying to keep it in the 25$ range or lower and must have unlimited texts)...
Your best answer regarding substituting CID for the unlimited incoming will come from a Fido agent. My guess is maybe not, as the incoming option can be fully credited with a feature credit and the CID feature can only be credited $4 via feature credits, and voice credits are not supposed to be applied to retail plans. I suggest you call and ask an agent!

As for what might be possible after 3 months, read the tutorial with all the plans and options which is linked in my signature (at the bottom of this post)


Here (http://forums.redflagdeals.com/fido-retention-plans-376936/1213/)post #18194, the guy got unlimited incoming + F2F for $25, not data though.
You just need to push the reps hard enough to give you what you want.
I do not agree. Pushing agents (with unreasonable demands {i.e. something none of Fido's competitors are offering}) is more likely to back-fire than help. Better to support your case by presenting a similar offer from a competitor to make your requests seem reasonable!

As for getting an agent to substitute data for the unlimited incoming option (even though they may be the same priced features) is not likely to happen for the reasons i stated earlier:
a) eligibility of credits on the unlimited incoming option vs data option NOT being the same
b) AFAIK, the lack of a competitor (other than Wind or Mobi, whom Fido will NOT match) offering something similar {voice, text, CID, VM and data for $25}

[sindh1963]

I really want to get a Blackberry @$25 with 100MB, do you think Fido can credit a data plan for a BB ? non-flex data.

That'd be tough...the best i've seen is the $35 (the one i got a few weeks ago). You can eliminate some options and maybe bring it down to $ 30...which would still be a good deal for blackberry with 100 MB data. I posted the link in my last post of my plan.

[frenchguys]

That'd be tough...the best i've seen is the $35 (the one i got a few weeks ago). You can eliminate some options and maybe bring it down to $ 30...which would still be a good deal for blackberry with 100 MB data. I posted the link in my last post of my plan.

You do realize that in term of suggestion not that helpful, the 100 MB data is not compatible with the BB. Also from the plan you have,, you both credit you had should not have been applied, so the chance of that being offered again are slim.


My 3rd deal with Fido ends at the end of the month so I was thinking of getting the ability to browse 3G on my Blackberry on top of my current plan ($42.50 + taxes):

200 minutes
unlimited after 5pm and weekends
Voicemail
Caller ID
F2F
BB data with 10 emails + BBM + MSN other messengers.

Could please anyone suggest anything to help me to get the most out of the retention center? They only offered 50mb of data or a new phone if I renew my contract?

Thanks a lot in advance!!! :)

you do are aware that 15$ 50 MB data on the BB, is more data than what the average user will make out of it. even if you were to go over it, at 0.03$ per mb extra, you are still safe enough...

out of curiosity, pull off your last month usage,, see how much data you've used with the email/bbm option...

[frenchguys]

I really want to get a Blackberry @$25 with 100MB, do you think Fido can credit a data plan for a BB ? non-flex data.
There is no flex data on the BB. and there is no such of thing as 100MB data option on BB, either retention 15$ 50MB or 30$ vp (cd, VM, txt, MMS, 500MB) or retail 25$ 500MB



I was told today that the flex data is changed to $ 25 for 500 MB and then $ 5 extra for 1 GB. Not sure if he was just bsing


well the agent was talking about the retail flex data that was available (30$ 500MB, 35$ 1GB, ... and so on),,, All of the retail data option (other than for the BB) was taken off to be replace by the 10$ 100mb extra usage at 5$ per 100MB and 25$ 500MB extra usage at 5$ per 500mb.


I have a question regarding the Retention Flex Data plan vs the Fido Flex Data option.

If I understand correctly, the retention plan is:

Retention Flex Data: $10 <100MB; $15 100-150MB; $20 150-500 MB; $25 500-1GB; $25 plus $0.05/MB for anything over 1GB to a max of $500/month

While the Fido Flex Data option is:

$10 <100MB; additional $5 for another 100MB on top.

So, if I were a 100MB to 200MB user consistently, wouldn't it make sense to move to the Non-Retention Fido Flex plan then?

Would they even allow me to move from the retention plan to the non-retention plan if I'm on a 3 year contract on the data plan?

Any thoughts would be appreciated. Thanks.

Well it has already been said, but the retail 10$ 100 mb 5$ per 100mb after is not available with an agreement,,, if you have the real flex data option with a 3Y agreement,, you'll get charged DECF.


frenchguys, for the HUP rules exception for granfathered plans....
Does the entire plan with all options need to be renewed, or only the voice and data options previously under agreement? I.E. Could one change, or drop, their add-on features and maintain their grandfather status?
TIA

Can at any point change options/feature on the account, as long as the plan and the data option (with agreement) is the same since beginning of december.

[The add-on features is not part of a voice plan)

[frenchguys]

You could have gotten:

250 daytime
F2F
5PM and weekends
CD/VM
flex data (100MB?)

for $25, considering that people get the exact same plan without the data but with unlimited incoming, which is worth the same as the data($10).


Here (http://forums.redflagdeals.com/fido-retention-plans-376936/1213/)post #18194, the guy got unlimited incoming + F2F for $25, not data though.

You just need to push the reps hard enough to give you what you want.

You do realize that in the example the credit is there for 12mths, and that given that the line was activated since 99, and that possibly he even previously had the real killer 25$ with the CD at 0$ included. (10$ discount vs 17$ discount) Basically you do not know the situation of that account...

also, like thirstyears said little detail that there is a 10$ feature credit for unlim incoming calls.. no such thing on the flex data option.

I do agree with thirstyears also, how can you push it,, no other provider will offer it at that pricing,,, honestly, for people that simply push it for pushing it,, I'll simply ask them if they want to keep their number, if not will cancel the line in 30 days/live in qc.

[sindh1963]

You do realize that in term of suggestion not that helpful, the 100 MB data is not compatible with the BB. Also from the plan you have,, you both credit you had should not have been applied, so the chance of that being offered again are slim.

I provided that suggestion based on my experience and the contract i was offered. I renewed one of the lines about 2 weeks ago with a $ 35 plan and flex data. I had the option of choosing an android or BB and chose the former. So it was possible until about 2 weeks ago to get that plan; now whether it was a mistake i am not sure. I did call fido 3 times since then and each rep confirmed my plan on the account without me saying anything. Maybe it was b/c i've been with them for 8 years and dont' call much during the contract term.

I also have a $35 plan on another line (separate account) with the exact same plan that was changed that day. The credits will remain for an year with no commitment and i can renew with BB or android anytime with the same plan. He put it on my account and i've confirmed it.

You obviously know more about fido plans etc, but there are always mistakes so what might seem unrealistic to you in terms of plans could be what what some folks got offered or negotiated.

[jethaz]

Thanks thirstyears.

I called and they said there is nothing they can do about caller ID. I can get a bonus of unlimited incoming or 100 more daytime minutes. I appreciate the help. Since it's month to month and I'll be saving a little bit and getting a bit more I think I'll sign up. There is no chance they are getting me on a 3 year contract at those price...

[frenchguys]

I provided that suggestion based on my experience and the contract i was offered. I renewed one of the lines about 2 weeks ago with a $ 35 plan and flex data. I had the option of choosing an android or BB and chose the former. So it was possible until about 2 weeks ago to get that plan; now whether it was a mistake i am not sure. I did call fido 3 times since then and each rep confirmed my plan on the account without me saying anything. Maybe it was b/c i've been with them for 8 years and dont' call much during the contract term.

I also have a $35 plan on another line (separate account) with the exact same plan that was changed that day. The credits will remain for an year with no commitment and i can renew with BB or android anytime with the same plan. He put it on my account and i've confirmed it.

You obviously know more about fido plans etc, but there are always mistakes so what might seem unrealistic to you in terms of plans could be what what some folks got offered or negotiated.

Once the plan has been offered, unless it has been obviously too long since, or that the plan no longer exist, we don't really have the choice of honouring it. so having it confirmed it 3 times don't change anything, since it wasn't really offered to you 3 times, given that most people do not want to risk losing their job, most people would not offer it,, that' s simply my point...

BTW, if you accepted the offer without the contract on 12mths. unless you want to renew right away, we don't have to apply the offer with the renewal, i.e. we would not have to apply all those credits.

also, had you had chosen the BB, the flex data option would not have been an option, it simply would not have worked,

Thanks thirstyears.

I called and they said there is nothing they can do about caller ID. I can get a bonus of unlimited incoming or 100 more daytime minutes. I appreciate the help. Since it's month to month and I'll be saving a little bit and getting a bit more I think I'll sign up. There is no chance they are getting me on a 3 year contract at those price...

On a new line, no offer will be given, given the fact that you have been on prepaid for some time now you could always trade that in for 3 mths unlimited incoming or 3 mths 100 extra mins. but not for the CD.

in 3-4 months then you will be eligible to any offer.

[Demonoid]

You do realize that in the example the credit is there for 12mths, and that given that the line was activated since 99, and that possibly he even previously had the real killer 25$ with the CD at 0$ included. (10$ discount vs 17$ discount) Basically you do not know the situation of that account...

also, like thirstyears said little detail that there is a 10$ feature credit for unlim incoming calls.. no such thing on the flex data option.

I do agree with thirstyears also, how can you push it,, no other provider will offer it at that pricing,,, honestly, for people that simply push it for pushing it,, I'll simply ask them if they want to keep their number, if not will cancel the line in 30 days/live in qc.

12 months yes, I am looking to renew my contract for 3 years, I think I have more leverage. I've been a customer since 2001, and frankly how long you've been a customer doesn't really matter, I've seen a plenty of 15+ year customers porting out and some 1-2 year ones getting killer plans. It all depend on who you speak to.

Whether he had or had not a killer plan before doesn't really matter, what really matters is that he has been offered a good plan and this means that it can be duplicated, you just need to find a good rep who is willing to go that extra mile, not some prick who doesn't give a flying f about what you want and what your intentions are.

By pushing I mean presenting more evidence that qualifies you for more discounts/credits.

[krazi3azn]

my old plan was
$45
250min
free incoming
2500 text
CID/VM
100 long distance
+10 credit
so $35 total

now i just changed it to the new plans they had and kept the $10 credit
because i needed unlimited txt and didnt use the long distance
$30 incoming plan
+value pack
+10 credit
$30 total

Im looking for a plan thats
200+ min
free incoming
CID/VM
2500 or unlimited text
100mb flex data, 500mb or 6GB
whats the best plan/price i can get with all those features?

[bobola]

Just got this:

$38 + tax
------------
-200 mins
-Unlimited E/W
-F2F
-CID
-2500 text
-Flex Data

Dont know if it is a good deal or not.
But it is around what I wanted so I took it.
Is not on contract so I can just cancel it anytime.
What do you guys think ?

I notice under the "Plan" on fido.ca (My account page), it doesnt show all the things the repersentive quoted for my new plan.

New plan
200 minutes + Unlimited evening and week-end + Unlimited Fido to Fido local calls + Enhanced Voice Messaging + 2500 text messages from Canada to Canadian wireless numbers.
Effective on 09/05/2011

It's missing CID and my flex data.
Should I wait till next month (when it become effective) and see?
Or call again to double check the new plan?

Thanks

[ajtoronto]

Unlimited North American Calling
Unlimited International Texting
6 Gigs of Data
VM/CID etc

108 including tax.
2yr contract

Can you tell me if this is a good deal? Thanks

[thirstyears]

...it is around what I wanted so I took it. Is not on contract so I can just cancel it anytime.
What do you guys think ?

I notice under the "Plan" on fido.ca (My account page), it doesnt show all the things the repersentive quoted for my new plan.
What matters is if you are happy with it.
You have freedom, as you didn't take a contract. At Fido that freedom usually comes at a price (fewer credits/bonuses, than if you had taken an agreement)

As far as the Fido.ca/myaccount page, it only lists the features of your base plan, and not the add-on features such as CID and flex data. So that is normal.

[ceredon]

Unlimited North American Calling
Unlimited International Texting
6 Gigs of Data
VM/CID etc

108 including tax.
2yr contract

Can you tell me if this is a good deal? Thanks
Seems like a lot of money to me.

[fred2028]

Unlimited North American Calling
Unlimited International Texting
6 Gigs of Data
VM/CID etc

108 including tax.
2yr contract

Can you tell me if this is a good deal? Thanks

That sounds like a ton of money to pay per month. Do you reall yneed international texting and/or NA calling, or 6 GB data?

[cn_habs]

you do are aware that 15$ 50 MB data on the BB, is more data than what the average user will make out of it. even if you were to go over it, at 0.03$ per mb extra, you are still safe enough...

out of curiosity, pull off your last month usage,, see how much data you've used with the email/bbm option...


Yes I am. However, but I won't even get anything else other than a 50mb data for renewing a NEW contract with Fido for 2 more year...not even a cheap phone nor credit. :(

[thirstyears]

Yes I am. However, but I won't even get anything else other than a 50mb data for renewing a NEW contract with Fido for 2 more year...not even a cheap phone nor credit. :(
Looks to me like they offered you the 50MB BB data plan with a $5 credit.

Cheap/free smartphones usually require a 3 year term. There is/was a special on BB's which could be had with a 2Y term, IIRC frenchguys posted the details in one of the links in his signature.

The retention dept. is not a charity dept., granting good will and great deals to all whom call... If you want your plan cheaper, you'll need to do YOUR RESEARCH and see if you can find a competitors' plan with all the features you need/want for less (or offering better value). You need to give them a valid reason why they should give you what you seek.

[thirstyears]

Unlimited North American Calling/Unlimited International Texting/6 Gigs of Data/VM/CID etc = 108 including tax. 2yr contract
Can you tell me if this is a good deal? Thanks
A good deal? That's a relative question... For Fido, its not likely to get cheaper with the options you've chosen...

Cheaper ways to do it? Yes:
A) change carriers; to one of the newbies
B) use a VOIP app+service for outgoing local calls and LD (such as Google Voice or Skype) and choose fewer/smaller features from Fido.

Check your records and determine your actual needs/usage... "Unlimited" options come at a premium. Choosing more modest plans and features can cut that bill down significantly, when combined with 3rd party apps/services (such as VOIP)

[frenchguys]

Unlimited North American Calling
Unlimited International Texting
6 Gigs of Data
VM/CID etc

108 including tax.
2yr contract

Can you tell me if this is a good deal? Thanks


Seems like a lot of money to me.

Is it a lot, by all means yes it is,, however you won't be able to get it any less than that

40$ unlim local calling + unlim txt
20$ unlim can/us
30$ 6GB
10$ cd, vm
4$ discount on vp
---
96$ + tx

the only way to save more is 1- if you can take off the us ld part, 2- get instead in the city fido plan (save 5$) 3- city fido plan and can ld only (save 15$)

[jbyun04]

I'm locked in till 2013 it looks like.. death wish when I got my iPhone 4 last year and I want to drop my 6GB in favour of the $10 flex.. is there anyway I can do that? Sounds like they don't want to do it for me as I'm on contract but they managed to change my plan when I talked to retentions last time, though to be fair my data was untouched.. anybody?

Edit: Never mind, they ended up doing it.
Cut my bill from $66 taxes in to $42 taxes in. Pretty good.

[lloyd_christmas]

That sounds like a ton of money to pay per month. Do you reall yneed international texting and/or NA calling, or 6 GB data?

Is it calling from home area only or does it include roaming all over NA. if the latter is true id say its a goooood

[ceredon]

Is it calling from home area only or does it include roaming all over NA. if the latter is true id say its a goooood
Neither. It is calling from anywhere in Canada (on the Rogers network) but doesn't include roaming.

If I was stuck at that as the final offer, I would seriously consider whether I needed US calling and or the full 6GB or if I could live with zones.

As frenchguys mentioned, there are cheaper options with Fido with fewer features. Koodoo could give almost all of that, minus the US calling and dropping 6GB to 2GB for $80 and the new players could likely do all of it for half of what he is paying now, but you'd have zones.

[jacobe]

Has anybody trade in their old phones through the fido flip swap program ?

I checked the value of the two phones I am thinking about trading in and man they were worth next to nothing.

[MegaCreation]

Hey guys,

I was wondering when we can do an early Hardware Upgrade. I'm currently slightly over 2 years into my 3 year contract and am seriously hating my uber slow iPhone 3G.

Thanks!

[ceredon]

Hey guys,

I was wondering when we can do an early Hardware Upgrade. I'm currently slightly over 2 years into my 3 year contract and am seriously hating my uber slow iPhone 3G.

Thanks!
Last 6 months of your contract.

[liorsyncro]

Hey guys,

I was wondering when we can do an early Hardware Upgrade. I'm currently slightly over 2 years into my 3 year contract and am seriously hating my uber slow iPhone 3G.

Thanks!

I did mid-contract upgrade to get an iPhone 3GS. They tried to intimidate me with their b.s. ECF. When I told them how much I earn and I couldn't care any less, they got a lot more conciliatory. The penalty was taken down to $50 all in and they gave me an additional $50 off the price of the phone. Plus they put me on a good retention plan. So basically I paid $110 for the phone (Fido credit of $50 plus Fido dollars, at the time they were selling for $199) plus $50 ECF. In exchange, I got:

250 day min.
enhanced voicemail + caller ID
free fido-to-fido
expanded network
2,500 text msgs out/unlimited incoming
unlimited eve/weekends at 5pm
flex data plan

monthly total tax included: $39.55

[jbyun04]

Hey guys,

I was wondering when we can do an early Hardware Upgrade. I'm currently slightly over 2 years into my 3 year contract and am seriously hating my uber slow iPhone 3G.

Thanks!

Call them. I upgraded 1 year in on my 3GS to 4 on launch date, shouldn't be a problem for you.

[karendar]

I did mid-contract upgrade to get an iPhone 3GS. They tried to intimidate me with their b.s. ECF. When I told them how much I earn and I couldn't care any less, they got a lot more conciliatory. The penalty was taken down to $50 all in and they gave me an additional $50 off the price of the phone. Plus they put me on a good retention plan. So basically I paid $110 for the phone (Fido credit of $50 plus Fido dollars, at the time they were selling for $199) plus $50 ECF. In exchange, I got:

250 day min.
enhanced voicemail + caller ID
free fido-to-fido
expanded network
2,500 text msgs out/unlimited incoming
unlimited eve/weekends at 5pm
flex data plan

monthly total tax included: $39.55

That's exactly what I got over time... Luckily, I had the lovely ploy of my corporate Telus plan:

350 minutes
enhanced voicemail + caller ID
free fido-to-fido
expanded network
unlimited eve/weekends at 5pm
unlimited text in/out

20$

Unlimited data plan

30$

When they said they had no way of matching that and I should go with Telus, I said "Well make me an offer anyway, I really like your service and want to stay with you."

Which is true. ;) Sometimes being truthful and flattering helps more than being a jerk. :)

[jagx]

This is what I currently have (~2 years into 3 yr plan)
200 daytime + EW 7pm + F2F
UL inc + 2500 SMS + VM + CID
Flex
= 35$ + tax

I called for the 2nd time trying to get a 5$ discount on the flex, since I keep going over 100mb, but not by a lot. They would not budge both times, but suggested i drop the UL inc (with a note in my file to add it in case i change my mind), so now I have:
200 daytime + EW 7pm + F2F
2500 SMS + VM + CID
Flex
= 25$ + tax

My plan will be to renegotiate when I re-sign for iPhone 5 (next year) and get:
200 daytime + EW 5pm+F2F(don't care much for, but part of plan)
UL inc + 2500 SMS + VM + CID
Flex
50 or 100 CAD LD
= 35$ + tax

[ceredon]

When they said they had no way of matching that and I should go with Telus, I said "Well make me an offer anyway, I really like your service and want to stay with you."


This is a very good strategy and really should be the go to plan for most people. When you convince a rep that you really want to stay, you put them on your side and they try to help. If you act angry and aggressive, then they will be defensive and will do the minimum needed to keep you and pacify you. Given they authority and leeway they have (less and less these days) would you rather have a rep that is eager to help you or one that just wants to get the conversation over? Even more important today, given they are given now empowered not to compete with some plans. People calling in angry and also mentioning Wind and Mobi are just asking to have the cancel button pressed.

[BeesBeads]

I got a question for you guys, my contract of 3 years ends in late September. For a new phone I was thinking of getting an iphone or a blackberry. Is it possible to get those phones + a retention for under 50$?

[Chi-tel]

today I want to TOR my unzone $50 NA plan to my friend since i don't need it any more
but was refused by Fido CSR, was told GF plan was not tranferable, is it true?

[thirstyears]

I got a question for you guys, my contract of 3 years ends in late September. For a new phone I was thinking of getting an iphone or a blackberry. Is it possible to get those phones + a retention for under 50$?
Easier if you go for a BB, as they can be had for plans >= $35/month
read the tutorial on plans, as the HUP rules are in there.

today I want to TOR my unzone $50 NA plan to my friend since i don't need it any more
but was refused by Fido CSR, was told GF plan was not tranferable, is it true?
Unless there has been a very recent change, the agent is mistaken. Prior to May 2010, TORs were not alloweed on GF plans, but as of that date ALL plans became transferable.

[frenchguys]

today I want to TOR my unzone $50 NA plan to my friend since i don't need it any more
but was refused by Fido CSR, was told GF plan was not tranferable, is it true?

You can do a TOR of any line, as long as there is no past due, and that any phone upgrade done recently be already billed on an invoice...

However I do want to mention that you can't replace your plan on another plan.. (your friend can't keep his old ctn)

[mcu]

I have been a telus client for like 15 years now and my plan is amazing, but I moved into a new area and Telus really sux!! I want to transfer to Fido or Rogers, but is there anyway to get a plan like the $35 unlimited without being a long time customer? I tried TOR someone's plan but only ones I seem to find are people trying to sell for $500+.

Give me some tips please!

[Chi-tel]

You can do a TOR of any line, as long as there is no past due, and that any phone upgrade done recently be already billed on an invoice...

However I do want to mention that you can't replace your plan on another plan.. (your friend can't keep his old ctn)

my freind just want a new line with my plan


in fact, if he want to keep his number, it is easy to do it if his old ctn is not in contract.

he can port out first ,then port in after finishing TOR

[ss03]

Hi,

Right now I have

150 Daytime Minutes
5pm-8am unlimited evenings and weekends
Unlimited Canadian Text
1000 Canadian Long Distance
Caller ID

for about $42 after taxes. My contract is expiring so I called and asked if I could get it extended for the same plan, but the Fido reps told me that they are no longer allowed to apply credits (is that true?), and so I asked what the closest they could offer me is, because I need the long distance minutes, and they offered

250 daytime minutes from 8am to 5pm
1000 evening/weekends from 5pm to 8am
Unlimited Incoming
Free Caller ID
1000 minutes of canada ld
2500 texts

$45.20 after taxes

Seems weird to be paying more than my original to be getting less (I don't really need the unlimited incoming) when resigning... Could I do better, or are the new Fido rules really that strict.

[Silverio]

Hello,

I had the $25: 200 Daytime; unlimited F2F & E+W@7; 2500 SMS; VM plan.

This involved 2 $7 credits, 1 for the VM and 1 for the CID. My contract expired recently and the credit for the CID expired. Do you think there is any chance of calling in and getting it reapplied?

I dont want to renew the contract just yet, since I am waiting for IPhone 5.


I am also thinking of adding some data. I believe the flex plan is only on contract, but I read somewhere about $10 - 100Mb on month to month?

Any advice on how I should go about this?

[cin7]

Hello,

I have a few questions with regards to switching from Bell to another cell phone provider...

Friend is currently on Bell's 3 year contract, and moving to another province. He has requested Bell to change his phone number to be useable in that province. His parent would like to keep the existing phone number that he has, and purchase a cheap new phone through another cell phone provider (e.g. Fido) preferably w/o signing a new contract.

Would this be possible? Any help/insights appreciated :)

[deabutton]

currently pay $50.40 per month:

$35 for 350 daytime minutes + 50 bonus minutes for renewal of 3yr plan
unlimited texting
unlimited eves & weekends
$10 value package


I use up to the 350 minutes and do text up to 200 msg per month. I don't use data - have the Samsung t456 with full keyboard, so not looking for a BB or smartphone, don't need to upgrade my phone, just want to pay less. {However not very happy with their customer service: have to usually call/email in in 2-4 times after inital call/email to get what was promised in first call/email.} I am currently on the 3rd - 3yr contract.. did one then left for 1.5 yrs, then came back. I don't think that there is an other cell phone company that I can call to Abbotsford without any long distance charges like I can with Fido, most seem to have their coverage end at Langley. For me to actually cancel it would cost me $380 as they still charge the end of contract fee of $20 per month with 1 month notice.:cry:

[skillzx3]

For all those interested in porting their number to a prepaid, or new monthly account to preserve their number, be warned that fido does not allow this. I just got off the phone with a fido rep, and he told me that because of security reasons there is no way to keep your new number without porting to a new carrier and paying ecf fees... unless you want a completely new number and discard your old one.

[ceredon]

For all those interested in porting their number to a prepaid, or new monthly account to preserve their number, be warned that fido does not allow this. I just got off the phone with a fido rep, and he told me that because of security reasons there is no way to keep your new number without porting to a new carrier and paying ecf fees... unless you want a completely new number and discard your old one.

He actually said it was 'security concerns? That is hilarious. It is only to make switching less convenient. The carriers fought very hard against number portability. Since they were forced to participate, they are simply doing the least amount possible.

Security. That is funny. Next time asking him to elaborate on those security concerns.

[Popular]

so how would one proceed to port their # to say.. mobilicity?

[ceredon]

so how would one proceed to port their # to say.. mobilicity?

Call mobi and tell them to port your number. Your old carrier will then cancel your acct.

[moomooCow123]

So my contract with Fido expired last June and I hadn't gotten around to negotiating with them till yesterday.

My old plan was this:

200 Day time
E/W @ 5
2500 Text
CID VM
Network Calling (F2F & F2R)

$17.50 + $10 for CID & VM, and I had $10 credit on the Network Calling.

So total it came to $27.50.

With my new plan all I really wanted was to add data in there and get the $10 dollar credit back (it expired.)

The rep was able to give me 6gb for $30 and reinstate the credit which brought my total to $57.50.

Do you guys think I have any more room to negotiate? Ideally, I wanted to bring my plan down to $50 a month.

[Popular]

Call mobi and tell them to port your number. Your old carrier will then cancel your acct.

my plan ends late Oct
called Fido and they told me I cant leave before then and that I will be charged ~$200 if i do and if i dont tell them sometime in Sept. that I am going to leave they wont let me wtf :facepalm:

[frenchguys]

For all those interested in porting their number to a prepaid, or new monthly account to preserve their number, be warned that fido does not allow this. I just got off the phone with a fido rep, and he told me that because of security reasons there is no way to keep your new number without porting to a new carrier and paying ecf fees... unless you want a completely new number and discard your old one.

I really do not understand what you are trying to achieve. Because yes it is possible to transfer your number from monthly to prepaid. To transfer it to a new monthly account?! There's no reason for that since it's still under your name.


my plan ends late Oct
called Fido and they told me I cant leave before then and that I will be charged ~$200 if i do and if i dont tell them sometime in Sept. that I am going to leave they wont let me wtf :facepalm:

Umm, of course if you have a contract until late Oct and that you transfer the number to another provider you will get charged ECF/DECf; you would be breaking the contract.

if you want to port out, wait till after your contract, go to the other provider and have them bring your number over. OR if you do not want to keep your ctn, contact fido one month before and ask to cancel the line.


Hi,
[...]
for about $42 after taxes. My contract is expiring so I called and asked if I could get it extended for the same plan, but the Fido reps told me that they are no longer allowed to apply credits (is that true?), and so I asked what the closest they could offer me is, because I need the long distance minutes, and they offered

[...]
Seems weird to be paying more than my original to be getting less (I don't really need the unlimited incoming) when resigning... Could I do better, or are the new Fido rules really that strict.

Read the rule and procedures post, you'll see that, yes, no voice credit should be applied on basic price plan,, just feature credits.

[ceredon]

I really do not understand what you are trying to achieve. Because yes it is possible to transfer your number from monthly to prepaid. To transfer it to a new monthly account?! There's no reason for that since it's still under your name.


To be able to port old number out to new provider without ECF and still keep old CTN open to TOR or maintain.

[kaka921]

first post here in this forum although I have been reading the posts for quite while already....

Contract is ending in October and I do finally want to add data to my plan
but before I make a call, I am just wondering, does the retention agent care if I have some late payments before?
I was actually at a point that my account got deactivated once........

[MegaCreation]

Call them. I upgraded 1 year in on my 3GS to 4 on launch date, shouldn't be a problem for you.

I would, but I kinda wanna wait until the iPhone 5 or 4s is available.

How long after the US launch does Fido get the iPhones?

[michael10]

Right now my plan is

200 Day time
E/W @ 5
2500 Text
CID VM
Network Calling (F2F)
@$22.50 after taxes and everything

Im trying to use mobilicity $25 student plan as leverage but they said they cant offer me anything? Im looking for data. Also, anything that can sweeten my plan, any suggestions?

[thirstyears]

Right now my plan is

200 Day time
E/W @ 5
2500 Text
CID VM
Network Calling (F2F)
@$22.50 after taxes and everything

Im trying to use mobilicity $25 student plan as leverage but they said they cant offer me anything? Im looking for data. Also, anything that can sweeten my plan, any suggestions?
Fido, nor any of the established carriers/subsidiaries, are competing directly with the new carriers, so you are not likely to get anything similar for the price the new comers are offering...
If you can get 100MB of data (retention or retail) for an additional $10, you'd have a good deal for Fido!

[nx6288]

So I was previously on a atrocious plan that I ended paying nearly $75 for before taxes and was just offered the following for $58:

- 200 minutes
- Unlimited Evenings starting @ 5pm + Weekends
- F2F, VM, CID, 2500 SMS
- 6GB data

Do you think I can get more? I've been with Fido for 6 years now.

I have 30 days to review the offer which I'm hoping IP5 will be announced and Fido will have plans ready for it by end of September by which time I can choose that as my phone.

[singsonn]

So I was previously on a atrocious plan that I ended paying nearly $75 for before taxes and was just offered the following for $58:

- 200 minutes
- Unlimited Evenings starting @ 5pm + Weekends
- F2F, VM, CID, 2500 SMS
- 6GB data

Do you think I can get more? I've been with Fido for 6 years now.

I have 30 days to review the offer which I'm hoping IP5 will be announced and Fido will have plans ready for it by end of September by which time I can choose that as my phone.

I have pretty much the same deal, except I don't have F2F and evenings at 5pm, but I have unlimited incoming calls instead. I pay $55+tx, and I got this deal when I renewed my contract in July with an iPhone 4. I don't know if you could get a better deal though.

[L4cky]

So I was previously on a atrocious plan that I ended paying nearly $75 for before taxes and was just offered the following for $58:

- 200 minutes
- Unlimited Evenings starting @ 5pm + Weekends
- F2F, VM, CID, 2500 SMS
- 6GB data

Do you think I can get more? I've been with Fido for 6 years now.

I have 30 days to review the offer which I'm hoping IP5 will be announced and Fido will have plans ready for it by end of September by which time I can choose that as my phone.

You're getting rip off! Your voice plan is 25$ and 30$ DATA 6gb. Max 55$.

[singsonn]

You're getting rip off! Your voice plan is 25$ and 30$ DATA 6gb. Max 55$.

I disagree with you: in the voice and data plan there is no VM or 2500 text. He likely also has a value pack for these 2, which is sold at $10. His bill would be $65 w/out any credits.

[heatx-]

I have pretty much the same deal, except I don't have F2F and evenings at 5pm, but I have unlimited incoming calls instead. I pay $55+tx, and I got this deal when I renewed my contract in July with an iPhone 4. I don't know if you could get a better deal though.

Yeah I got the same offer for 55+ tax when I resigned early June for the i4 but instead of 2500 text, they gave me unlimited txt.. which isn't that different because i have never seen anyone go beyond 2500 txt lol.

[Toronto_king]

Am locked till Oct 2011,
I currently have their employee plan (3 yrs ago)
200 daytime min
unlimited evenings (from 5 pm) and weekends
2500 txt
call id,vm etc
no data
system access fee ($6.95)

for around $41 taxes included

[bloodylankan]

Am locked till Oct 2011,
I currently have their employee plan (3 yrs ago)
200 daytime min
unlimited evenings (from 5 pm) and weekends
2500 txt
call id,vm etc
no data
system access fee ($6.95)

for around $41 taxes included

Your getting ripped off with this plan.
You should be able to remove the system access fee and also have Network calling or just Fido to Fido in there for the same price. You might as well also ask if they still offer Flex Data.

[kwkwong]

I just renewed my fido plan
- 200 minutes
- Unlimited Evenings starting @ 5pm + Weekends
- Unlimited incoming
- F2F/F2R, VM, CID, unlimited SMS
- 6GB data

For $61
They have to bump up my voice plan to a $30 voice plan because I need my Iphone4 (plus I want the unlimited incoming calls)
so my plan would look like
+$30 Voice plan
+$30 Data plan (6gig)
+$10 value pack
-$5 voice plan rebate
-$4 value pack rebate
___________________
$61

I hope I got a good deal.

[xxgunnerxx]

Been on prepaid since Sept 07. Switch to 15$ plan in Sept 09 and has been on M2M ever since. Then in May I tried to add 200 text messages value pack but they gave me unlimited till September since they were having system issues. Called retentions last night and got a decent deal which I'm very satisfied with:

$25: 200 Daytime; unlimited F2F & E+W@7; 2500 SMS; CID (instead of VM)
$10: Data flex plan.
$35: Total.

I asked them to drop it to 30$ but they were only willing to do that for a 2 year contract with the first 12 months being at $30 then back to $35.

I told the live agent the koodo plan of 20$ + 10$ data + 10$ value pack(CID,VM, unlimited SMS/MMS) suits me very well and was wondering if they can offer me something better. He then switched me to retentions.

Hope that helps :). Thanks to thirstyears for all the great info.

[thirstyears]

+$30 Voice plan
+$30 Data plan (6gig)
+$10 value pack
-$5 voice plan rebate
-$4 value pack rebate
___________________
$61 I hope I got a good deal.From a procedural perspective, you should not have been offered the $5 voice credit on a retail voice plan, and no other credits are allowed for the options you've taken; so yes you got a good deal (for Fido)


$25: 200 Daytime; unlimited F2F & E+W@7; 2500 SMS; CID (instead of VM)
I thought substituting features was not possible... Are you sure they didn't add the CID with an equivalent credit ($7) so you have both the CID and VM??? I have a feeling this is what they have done

[VorteC]

I thought substituting features was not possible... Are you sure they didn't add the CID with an equivalent credit ($7) so you have both the CID and VM??? I have a feeling this is what they have done

And I thought adding a $7 credit on the $7 CID was not possible.. only up to $4?

[xxgunnerxx]

From a procedural perspective, you should not have been offered the $5 voice credit on a retail voice plan, and no other credits are allowed for the options you've taken; so yes you got a good deal (for Fido)


I thought substituting features was not possible... Are you sure they didn't add the CID with an equivalent credit ($7) so you have both the CID and VM??? I have a feeling this is what they have done

Yes you are right I got 7$ credit for the CID. However, as per the rep I only could choose either VM or CID. So I obviously chose CID. I've tried calling my phone number but it never takes me to VM. Though interestingly the fido agreement they sent me says VM is included but not CID...

[lloyd_christmas]

And I thought adding a $7 credit on the $7 CID was not possible.. only up to $4?

I think the $7 credit is valid for 1 more year

[raniosman]

Wow... I haven't been on here for a year now and BAM, looks like Fido has hit the fan unfortunately...

My contract that I signed back in Nov 2009 is expiring this coming November. It had:
200 daytime mins
Unlim Incom
Unlim eve/wknds @ 5pm
2500txt/CID/VM
No saf/911
For: $27.00

Overall, I've been happy with it. Would it be possible to just resume (without re-signing) this plan after it expires or will the credits I've received be dropped? or would I have to sign a new contract again and will I receive the same package or would I have to completely renegotiate a new deal? I am fine with my current smartphone and don't need a BB or iPhone, nor data if that helps.

Also, since I signed way back in Nov of 2009, am I grandfathered into anything? mucho thanks!

Anyone? guys? :cry:

[sredflag]

Anyone? guys? :cry:

Just tell them about moblicity 25 dollar plan or wind 29 dollar plan and talk for a bit then say can i renew this current plan since the other prices you offer are too much I would be willing to stay for another 2 years and they should do it maybe you can also for hardware upgrade while your at it

[thirstyears]

And I thought adding a $7 credit on the $7 CID was not possible.. only up to $4?
To clarify:
The feature credits for CID & VM, have been lowered to $4 each (formerly $7 each); however, there is still a voice credit of $7 which an agent could (at their discretion) apply to THAT PLAN (not all plans) to fully cover the cost of one of those features.

[mtmjia]

I just renewed my fido plan
- 200 minutes
- Unlimited Evenings starting @ 5pm + Weekends
- Unlimited incoming
- F2F/F2R, VM, CID, unlimited SMS
- 6GB data

For $61
They have to bump up my voice plan to a $30 voice plan because I need my Iphone4 (plus I want the unlimited incoming calls)
so my plan would look like
+$30 Voice plan
+$30 Data plan (6gig)
+$10 value pack
-$5 voice plan rebate
-$4 value pack rebate
___________________
$61

I hope I got a good deal.

I guess there are better deals out there
Check Mobilicity they have some really good deal going on...........
The $25
Back to School Plan
Get $25 Unlimited Plan plus $10 Unlimited Data Add-on for just $25 a month.

The plan includes:

Unlimited Data
Unlimited Local Calling
Unlimited Text & Picture Messaging
Mobilicity to Mobilicity Calling
Caller I.D.

Whcih is best so far

link: http://mobilicity.ca/25backtoschoolplan/

[alex963333]

I guess there are better deals out there
Check Mobilicity they have some really good deal going on...........
The $25
Back to School Plan
Get $25 Unlimited Plan plus $10 Unlimited Data Add-on for just $25 a month.

The plan includes:

Unlimited Data
Unlimited Local Calling
Unlimited Text & Picture Messaging
Mobilicity to Mobilicity Calling
Caller I.D.

Whcih is best so far

link: http://mobilicity.ca/25backtoschoolplan/

Please people you cant really compare 3 big compaies with Mobilicity!! I jumped into Mobilicity only 3day then i switched back to FIDO, since half of time my phone didnt receive any service or turned to roaming. Even i had pre-paid $40 for one month unlimited plan but i still only used for 3 day..

check out this website it show you how many cell tower Mobilicity has setup and compare with other big 3 compaies, I have learned my lesson from Mobilicity, there always reasons that something offer at below market price.
http://www.ertyu.org/steven_nikkel/cancellsites.html
Mobilicity cellular coverage towers in BC
http://www.cellmapper.net/map.php?MCC=302&MNC=320&LAC=100,150
Rogers cellular coverage towers in BC
http://www.cellmapper.net/map.php?MCC=302&MNC=320&LAC=100,150

[angui]

mine's similar, except no VM, no F2F, no F2R & evenings start at 7pm, no biggie really, $45. (includes 6GB BB data)


I just renewed my fido plan
- 200 minutes
- Unlimited Evenings starting @ 5pm + Weekends
- Unlimited incoming
- F2F/F2R, VM, CID, unlimited SMS
- 6GB data

For $61
They have to bump up my voice plan to a $30 voice plan because I need my Iphone4 (plus I want the unlimited incoming calls)
so my plan would look like
+$30 Voice plan
+$30 Data plan (6gig)
+$10 value pack
-$5 voice plan rebate
-$4 value pack rebate
___________________
$61

I hope I got a good deal.

[frazrking]

So I recently got a call to renew my plan, I would like to see if I can upgrade to a better retention plan than I am currently on, I have 3 lines with fido and have been with them for just under 10 years. 2 of my lines are not under contract, but this one is and will be up on the 19th...Last year with the whole mobilicity and wind invasion I was able to barter a better plan which is:

Unlimited North America incoming/outgoing calling/texting - 40
6Gb data - 30
VVM, CID, - 5
No System Activation fee.

so total for the package is 75.00 before taxes

I would like to see if I could get the same for 5-10 less, possibly add unlimited international text. I have spoken to an agent once this week but they just offered me a 50.00 credit and 50.00 visa, I mentioned if he could do anything for my monthly bill, but he said nothing else can be done.

Anyone else out there have a better plan that i can use to compare and barter with fido, any input would be great.
thank you.

[ceredon]

So I recently got a call to renew my plan, I would like to see if I can upgrade to a better retention plan than I am currently on, I have 3 lines with fido and have been with them for just under 10 years. 2 of my lines are not under contract, but this one is and will be up on the 19th...Last year with the whole mobilicity and wind invasion I was able to barter a better plan which is:

Unlimited North America incoming/outgoing calling/texting - 40
6Gb data - 30
VVM, CID, - 5
No System Activation fee.

so total for the package is 75.00 before taxes

I would like to see if I could get the same for 5-10 less, possibly add unlimited international text. I have spoken to an agent once this week but they just offered me a 50.00 credit and 50.00 visa, I mentioned if he could do anything for my monthly bill, but he said nothing else can be done.

Anyone else out there have a better plan that i can use to compare and barter with fido, any input would be great.
thank you.


You won't do any better with Fido. New regulations prohibit any credits on that voice plan and that data option. With current rules, when your current contract expires, your bills is going to go up to ~$95 instead of $75.

[frazrking]

You won't do any better with Fido. New regulations prohibit any credits on that voice plan and that data option. With current rules, when your current contract expires, your bills is going to go up to ~$95 instead of $75.

I noticed you are the same plan, Would you suggest for me to sign on the dotted line before my rate goes up?

[ceredon]

I noticed you are the same plan, Would you suggest for me to sign on the dotted line before my rate goes up?
That would depend. Did the rep offer to keep your credits as they are? I would think they didn't, as they aren't allowed to, but if they did, they it would be a good idea to agree to it (assuming you need everything it includes). If they said they couldn't offer you any discounts at all, even the ones you have, then there is no reason to sign now. You plan (excluding the credits) will be grandfathered even if you don't renew. The only reason to renew the contract now would be to guarantee the discounts. IMO.

[frazrking]

That would depend. Did the rep offer to keep your credits as they are? I would think they didn't, as they aren't allowed to, but if they did, they it would be a good idea to agree to it (assuming you need everything it includes). If they said they couldn't offer you any discounts at all, even the ones you have, then there is no reason to sign now. You plan (excluding the credits) will be grandfathered even if you don't renew. The only reason to renew the contract now would be to guarantee the discounts. IMO.

Thx for the info, I'll be making a phone call in the next couple of days and try to get everything clarified before i sign.

[mefromparadise]

What am I doing wrong?? I was going to start crying on the phone today with Fido.

This is my plan and I've been a customer for the past 6 years and my contract ends early october.

17$ for 200/unlimited eve/weekends
10$ CID,VM value pack
30$ 1GB data
-----------------------
Total+tax= 65.55

I had a 17$ credit which they reduced to 7$ as of last month saying that it was for a one year term... I'm really upset and I feel like I'm overpaying. None of the CSR's budge with anything. I'm happy with my service and I love my plan but the feeling that I'm overpaying is killing it for me.

Please suggestiion... :cry:

[sredflag]

I would cancel if your contract finishes on october but try quoting moblicity 25 dollar plan say can you do anything to match that. Ask for your CID and value pack to be credited or the 1gb data to give a data credit of 10 dollars or something. Your paying too much and if you did cancel it would be negligible if you just switched to moblicity or any other provider minus the big 3. For the 65 you can get an awesome plan from kooddo, public mobile, moblicity, or wind quote all those prices to fido say what your paying is insane visit each provider's website and check out their promos.
Good luck



What am I doing wrong?? I was going to start crying on the phone today with Fido.

This is my plan and I've been a customer for the past 6 years and my contract ends early october.

17$ for 200/unlimited eve/weekends
10$ CID,VM value pack
30$ 1GB data
-----------------------
Total+tax= 65.55

I had a 17$ credit which they reduced to 7$ as of last month saying that it was for a one year term... I'm really upset and I feel like I'm overpaying. None of the CSR's budge with anything. I'm happy with my service and I love my plan but the feeling that I'm overpaying is killing it for me.

Please suggestiion... :cry:

[nx6288]

What am I doing wrong?? I was going to start crying on the phone today with Fido.

This is my plan and I've been a customer for the past 6 years and my contract ends early october.

17$ for 200/unlimited eve/weekends
10$ CID,VM value pack
30$ 1GB data
-----------------------
Total+tax= 65.55

I had a 17$ credit which they reduced to 7$ as of last month saying that it was for a one year term... I'm really upset and I feel like I'm overpaying. None of the CSR's budge with anything. I'm happy with my service and I love my plan but the feeling that I'm overpaying is killing it for me.

Please suggestiion... :cry:

Browse through the major competitors (Bell, Rogers, Telus, Virgin, Koodo and not WIND or Mobilicity because they won't and can't compete against those) for plans for new customers and use that as leverage.

For example, for $65 Telus offers: 300 mins, 1GB data, unlimited family calling, unlimited evenings at 9pm + weekends, voice mail, and one of doubling minutes, unlimited nationwide 5 talk+text, or unlimited texting

I'd say thats better or similar to what they're offering you minus the caller id and keep in mind this is just for new customers too, you've been a customer for 6 years.

[thirstyears]

What am I doing wrong?? (Your math!)
I was going to start crying on the phone today with Fido.

This is my plan and I've been a customer for the past 6 years and my contract ends early october.

17$ for 200/unlimited eve/weekends (you mean $17.50)
10$ CID,VM value pack (no texts???)
30$ 1GB data
-----------------------
Total+tax= 65.55 (You say you still have a $7 credit, so this total is incorrect!)

I had a 17$ credit which they reduced to 7$ as of last month saying that it was for a one year term... I'm really upset and I feel like I'm overpaying. None of the CSR's budge with anything. I'm happy with my service and I love my plan but the feeling that I'm overpaying is killing it for me.

Please suggestiion... :cry:
Do the math correctly and your plan works out to $50.50 + tax
Rules have changed, particularly those around credits have tightened up significantly...
To get a subsidized smartphone, Fido and all its competitors require a voice and data plan of at least $50... so you are not likely to get much of a better price... though you might be able to get more features for the price with some negotiating.... but you will need to negotiate and provide compelling reasons. ..

one possiblity:
$25 200day, unlimited E+W & local F2F, 2500txt, VM
$7 CID
$30 1 GB data
$7 voice credit
$5 data credit
Total $50/month with a subsidized smartphone on 3Y term

Read the tutorials for more info and ideas, and follow the suggestions of the previous post if you want to stay with Fido...

[sandug]

Renewed my contract with FIDO... in hinesight I shouldn't of agreed..
they only offered me early evenings and weekends from 5

Old plan:
200min, 2500txt, Unl EW from 7, F to F, VM/CID
$25/mo

I wanted to get F to R but the rep told me that is no longer an option anymore...
(This plan didnt match competitor's plan which had my 5)
did she just lie to me so she can don't have to give that to me?

And I think they cancelled my CID during the renewal.. cuz I don't get CID for my missed calls anymore..

[CouponKindaGuy]

If I had the phone for a year when can I upgrade?

[ceredon]

If I had the phone for a year when can I upgrade?

Likely in another 18 months. How long is your contract?

[CouponKindaGuy]

Thanks. Looks like I'm sol for awhile then.

[Hybrid88]

Contract over - looking for new plans.

Hope to get some help from fellow RFDers since my contract with Fido is over. My plans are the following.

plan #1 - $28.50 +tax (dumbphone)

200/Unl. E/WE+Eve (free after 5pm)
Value Pack (CID, VM, TXT)

plan #2 - $52.50+tax (smartphone)

200/Unl. E/WE+Eve (free after 5pm)
Value Pack (CID, VVM, TXT)
1gb data


I'm looking for a plan that will give me data, vm, cid, sms, mms, some ld mins, phone2phone free minutes, free evenings/weekends and most importantly no additional charges for data roaming.

Can Fido do better? But I don't like the current lineup of smartphones and iphones.

[frenchguys]

Contract over - looking for new plans.

Hope to get some help from fellow RFDers since my contract with Fido is over. My plans are the following.

plan #1 - $28.50 +tax (dumbphone)

200/Unl. E/WE+Eve (free after 5pm)
Value Pack (CID, VM, TXT)

plan #2 - $52.50+tax (smartphone)

200/Unl. E/WE+Eve (free after 5pm)
Value Pack (CID, VVM, TXT)
1gb data


I'm looking for a plan that will give me data, vm, cid, sms, mms, some ld mins, phone2phone free minutes, free evenings/weekends and most importantly no additional charges for data roaming.

Can Fido do better? But I don't like the current lineup of smartphones and iphones.

technically, unless you already have it, 30$ 1GB is no longer available,, it is 25$ 500MB then 5$ per extra 500MB (which comes up to the same thing)

you would not be eligible to get a renewal with basic phone under plan #2

could suggest

25$ 200/unlim + F2F + VM + 2500txt
7$ CD free X 24mths
early nights
---
25$

actually you would not be able to renew (and get a smartphone at discount) under plan #2

but this would be better

25$ 200/unlim + F2F + VM + 2500txt
7$ CD free X 36mths
early nights
25$ 500MB
---
50$ at 500MB, 55$ if 1GB.

[frenchguys]

What am I doing wrong?? I was going to start crying on the phone today with Fido.

This is my plan and I've been a customer for the past 6 years and my contract ends early october.

17$ for 200/unlimited eve/weekends
10$ CID,VM value pack
30$ 1GB data
-----------------------
Total+tax= 65.55

I had a 17$ credit which they reduced to 7$ as of last month saying that it was for a one year term... I'm really upset and I feel like I'm overpaying. None of the CSR's budge with anything. I'm happy with my service and I love my plan but the feeling that I'm overpaying is killing it for me.

Please suggestiion... :cry:

You will need to change plans if you want to renew or reduce your pricing lower. check the 2 options that I suggested in previous post.


So I recently got a call to renew my plan, I would like to see if I can upgrade to a better retention plan than I am currently on, I have 3 lines with fido and have been with them for just under 10 years. 2 of my lines are not under contract, but this one is and will be up on the 19th...Last year with the whole mobilicity and wind invasion I was able to barter a better plan which is:

Unlimited North America incoming/outgoing calling/texting - 40
6Gb data - 30
VVM, CID, - 5
No System Activation fee.

so total for the package is 75.00 before taxes

I would like to see if I could get the same for 5-10 less, possibly add unlimited international text. I have spoken to an agent once this week but they just offered me a 50.00 credit and 50.00 visa, I mentioned if he could do anything for my monthly bill, but he said nothing else can be done.

Anyone else out there have a better plan that i can use to compare and barter with fido, any input would be great.
thank you.

The plan that you just suggested already have the international text.,, tho it is unlimited LOCAL call in *canada*; it does not includes any LD.

and in term of pricing already it shouldn't be at 75$ but rather at 76$. and no, you won't be able to get it any lower than that.

[a in yul]

You will need to change plans if you want to renew or reduce your pricing lower. check the 2 options that I suggested in previous post.



The plan that you just suggested already have the international text.,, tho it is unlimited LOCAL call in *canada*; it does not includes any LD.

and in term of pricing already it shouldn't be at 75$ but rather at 76$. and no, you won't be able to get it any lower than that.

is this 40$ plan a new plan, considering you said it includes intl SMS? how does it compare to the NA 50$ plan that includes LD to NA..??

[honggil]

Hello fellow RFDers :) Could someone please help answer this question?

I've been a Fido customer for over 4 years. Right now, I have this plan, which is a monthly plan and pay about $31:
- 200 weekday minutes
- Unlimited evening and weekend
- Unlimited incoming
- Voicemail
- CID
- 2500 texts
- 35 Long Distance minutes

I would like to get Long Distance, but the only Long Distance add-on that Fido has is the $20 unlimited Long Distance. (I see there's a CityFido $10 Unlimited LD but I don't think I'm under a CityFido plan, not sure - Will have to confirm tomorrow with Cust. Rep.) Is there any other way to get Long Distance but not pay $20!?!? holy... :O Thx!

[crimsona]

I have the ten dollar value pack for caller id, voicemail and 2500 texts. Are these texts nation wide or are they subjected to roaming fees?. heading to Victoria for the long weekend, not sure if I should still stay in touch with people

[fred2028]

Hi everyone, my plan is listed in my signature. Break down is

$30 iPhone value pack
$17.50 plan
-$15 credits

I'm thinking I wanna add some Canadian LD minutes, possibly 100 minutes per month or so (I don't need that much). What options with retentions do you think I have and how much would it increase my plan by? I'm a student and have been with Fido for 2.5 years, another 2 years on my contract (re-signed last August with my current plan for 3 years).

[raymondli]

My 3-year contract was going to expire on the 9th, called in (611) yesterday to see if I could renew my contract for 2 years with the same credit and got what I wanted.

200 minutes + Unlimited evening and week-end starting at 5 p.m.
Call Display w/Name Display
100 text messages

including credits and before tax - $17.50/month.

Really pleased with what I got because it's all I needed.

[watisa]

I have the ten dollar value pack for caller id, voicemail and 2500 texts. Are these texts nation wide or are they subjected to roaming fees?. heading to Victoria for the long weekend, not sure if I should still stay in touch with people


There are no long distance charges for texts, you can use them anywhere in canada, but that value pack only allows you to send texts in canada, if you text the usa or other countries, that wil incur long distance charges. :)

[frenchguys]

is this 40$ plan a new plan, considering you said it includes intl SMS? how does it compare to the NA 50$ plan that includes LD to NA..??

Is it new?,, well always depends on your definition,, It's been there for a while.,,,

how does it compare to the 50$ NA that includes LD.... well as I said in the post,, that 40$ plan does include inter txt, however does NOT include LD...

meaning to be able to have the same service that you have in the 50$ N-A plan,, it would cost you now 60$ (the 40$ plan + 20$ unlim can/us ld)

[a in yul]

^thks for the info fg!

[enforcer73]

This is my current plan,


Regular charges
Promo Flex Data Add-on (Fido) 10.00
200/Unl. E/WE+Eve. 5pm 17.50
Credit: Monthly credit of $10 -10.00
Value Pack 10.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00
Minute Tracker 0.00
Total before taxes: $17.50

I'm interested in switching to CityFido plan. Do you think I would still be able to keep my $10 monthly credit. So my monthly plan would be something like,

Promo Flex Data Add-on (Fido) $10.00
CityFido $35
Value Pack $10
Credit: Monthly credit of $10 -10.00
Total $45

[tmash]

Just off the phone with retentions, had to do a few things including changing my number. Got an iPhone 4 last year with a 3-year agreement, so I still have about 2 years left.

Old plan ($65):
150 minutes
Unlimited incoming
Unlimited SMS
E&W at 6pm
Caller ID
6GB data

Told them I needed LD minutes since I moved away from home and will be frequently calling family and friends. Mentioned Koodo's nationwide minutes packages and quoted him this plan from Koodo:

$60
150 min
Canada-wide calling
E&W at 5pm
Unlimited SMS, Voicemail, CID
2GB Data

He came back with:

$60
200 daytime
E&W at 5pm
U/L local F2F
VM and CID
2500 SMS
6GB Data
100 LD

Didn't have much leverage seeing as how I still have two years left on my contract, tried to get it a bit lower or some more LD minutes but he said that was the best he could do. In any event, it was certainly better than my existing plan which didn't have any LD or voicemail. I know it's not as good as some of the other plans I've seen on here, but given my circumstances, budget, and needs, I think it suits me just fine.

[frenchguys]

[...]
I'm interested in switching to CityFido plan. Do you think I would still be able to keep my $10 monthly credit. So my monthly plan would be something like,

Promo Flex Data Add-on (Fido) $10.00
CityFido $35
Value Pack $10
Credit: Monthly credit of $10 -10.00
Total $45

Anwser, nope,,, the most that you would be able to get is to keep be credit until it expires but it won't be renewed. however, personally, I would also take that credit off, since you're changing your original offer to get a new one, and to ask what you're looking for it's 55$


[...]
He came back with:

$60
200 daytime
E&W at 5pm
U/L local F2F
VM and CID
2500 SMS
6GB Data
100 LD

Didn't have much leverage seeing as how I still have two years left on my contract, tried to get it a bit lower or some more LD minutes but he said that was the best he could do. In any event, it was certainly better than my existing plan which didn't have any LD or voicemail. I know it's not as good as some of the other plans I've seen on here, but given my circumstances, budget, and needs, I think it suits me just fine.

Given the circumstances, you actually got 2$ more discount that you should have since you got

25$ 200/unlim + F2F + Vm + 2500txt
7$ CD
early night offer
30$ 6GB
5$ 100LD
7$ discount.
---
60$; normally on a 3y agreement the minimum voice + data - discount should be 50$ or more; in this case it comes up to 48$ (the 7$ discount isn't attached to anything)

[SuperJudge]

I have been with fido for 6 years now and have been on month to month for the past 3 years. I want to get an iphone 4 and use my fido dollars to pay for it all, I have like $164 worth or something. I am willing to sign the 3 year contract to get the phone for cheap. Here is my question should I stick with Fido? Do other providers ever offer something for the fido dollars? Could I get it for free with say rogers or bell(I hate telus) ? If I should stay with Fido do I have much negotiating power if I am going to be singing a 3 year contract to get the phone for cheap.

[ceredon]

I have been with fido for 6 years now and have been on month to month for the past 3 years. I want to get an iphone 4 and use my fido dollars to pay for it all, I have like $164 worth or something. I am willing to sign the 3 year contract to get the phone for cheap. Here is my question should I stick with Fido? Do other providers ever offer something for the fido dollars? Could I get it for free with say rogers or bell(I hate telus) ? If I should stay with Fido do I have much negotiating power if I am going to be singing a 3 year contract to get the phone for cheap.
Look around at what the other carriers are offering. Any that carry the iPhone will give you the same subsidy that Fido will, excluding the Fido Dollars. At that point, figure out which carrier plans, promos and offers best meet you needs for the next 3 years.

You Fido dollars are only good with Fido, not Rogers or any other carrier, so they would be the main reason to stay, ignoring plans. But if another carrier can save you even $10 a month over Fido ($360 over 3 years), you might be a lot further ahead to switch anyway. if and when you find a plan(s) at another carrier that better suites your needs, then call Fido and speak to their retentions dept and see if they can meet or beat it. Then you have the best of both and can use your FD.

[hectorh]

Hi,

I am currently on m2m with $35 Unlimited Voice Plan and $10 Value Pack. I have been spending a lot of money on LD recently (over $50/month for the past 3 months).

What kind of LD plan offers can I expect if I stay m2m? I'm looking for 500 minutes of Canada LD.

If I agree to go on a contract (2yr) should I be able to get a phone at contract price and use my FD$100 to pay the difference? Perhaps get a better deal on the LD?

In other words ... What is Fido willing to do to lock me in as a customer for 2 or 3 years considering that I already have a very good m2m plan?

Thank you,

Hector

[kaka921]

can someone please provide me advice....

I was called by a fido rep since my contract is ending next month

I asked if there is any special deal if I sign up for a ip4 for 3 yr contract
he said yes he can waive me the $25 admin fee..............
so I specified that I was looking for some better option on my voice plan since current plan ($30) plus $10 value pack for cid and vm and another $25 for data is just way too expensive

he said he could reduce it by only charging $3/month for caller id, and that was it...
I told him about the share plan that bell's dealers has been offering which is only around $50-55/month with 6gb of data
but he said it's not on bell's website, so he can't match that

then I asked is there flex data option, he said no
I told him I saw that on fido's website, $10 for 100mb per month
and he said that's not compatible for the iphone...........?????

current offer is regular fido $30 plan + $3 for CID and + $25 for 500mb, comes to $58/month plus tax which doesn't sound exciting at all.....
I asked them to call back later cuz I don't want to make the decision yet

can anyone please help?

[jbyun04]

can someone please provide me advice....

I was called by a fido rep since my contract is ending next month

I asked if there is any special deal if I sign up for a ip4 for 3 yr contract
he said yes he can waive me the $25 admin fee..............
so I specified that I was looking for some better option on my voice plan since current plan ($30) plus $10 value pack for cid and vm and another $25 for data is just way too expensive

he said he could reduce it by only charging $3/month for caller id, and that was it...
I told him about the share plan that bell's dealers has been offering which is only around $50-55/month with 6gb of data
but he said it's not on bell's website, so he can't match that

then I asked is there flex data option, he said no
I told him I saw that on fido's website, $10 for 100mb per month
and he said that's not compatible for the iphone...........?????

current offer is regular fido $30 plan + $3 for CID and + $25 for 500mb, comes to $58/month plus tax which doesn't sound exciting at all.....
I asked them to call back later cuz I don't want to make the decision yet

can anyone please help?

A. If you can wait, get an iPhone 5 which is due out next month.
B. Get a different rep. I have flex data with my 4 so he's clearly unsure about his company's services.

[kaka921]

A. If you can wait, get an iPhone 5 which is due out next month.
B. Get a different rep. I have flex data with my 4 so he's clearly unsure about his company's services.

thanks
you think it's better I just call in myself instead of waiting for them to call back next week? I don't know if the same guy is going to be calling me

I am not a huge fan of apple, so ip4 will do. By the time my new contract ends I can probably get ip7 or something :D
did you get this flex option from a rep? I wonder if the flex offered by a rep is different from the flex that I see on fido's website

and for my next discussion with them
which other carrier's plan would be good for using as a leverage?
I have looked at all big 4, and they offer similar plans

[frenchguys]

A. If you can wait, get an iPhone 5 which is due out next month.
B. Get a different rep. I have flex data with my 4 so he's clearly unsure about his company's services.


thanks
you think it's better I just call in myself instead of waiting for them to call back next week? I don't know if the same guy is going to be calling me

I am not a huge fan of apple, so ip4 will do. By the time my new contract ends I can probably get ip7 or something :D
did you get this flex option from a rep? I wonder if the flex offered by a rep is different from the flex that I see on fido's website

and for my next discussion with them
which other carrier's plan would be good for using as a leverage?
I have looked at all big 4, and they offer similar plans

Actually he was knowing about the plans and option available..... the 10$ 100 mb then 5$per 100mb on the website you said you saw, is indeed not compatible to get a smartphone at the discounted price.

And it is not the flex data option as it is mentionned in this thread,,, it is 10$ up to 100, 15$ up to 150, 20$ up to 500, 25$ up to 1024mb.

And you would Most likely not be able to renew with the flex, since to be able to get a smartphone at disvouted price you need a voice pln + data option - voice/data credit of 50$ or more. No promotianal exception at this time

[kaka921]

Actually he was knowing about the plans and option available..... the 10$ 100 mb then 5$per 100mb on the website you said you saw, is indeed not compatible to get a smartphone at the discounted price.

And it is not the flex data option as it is mentionned in this thread,,, it is 10$ up to 100, 15$ up to 150, 20$ up to 500, 25$ up to 1024mb.

And you would Most likely not be able to renew with the flex, since to be able to get a smartphone at disvouted price you need a voice pln + data option - voice/data credit of 50$ or more. No promotianal exception at this time

ahhh.............i see now.....
thank you for the explanation

I am hoping to get something better for my voice plan...
I do like what I have now, $30 includes 150min, unlimited incoming and txt msg and international txt msg......
would asking the rep to take out international txt msg and unlimited txt msg help? or it can't be done like this since it's a package?

[kingstonkel]

I started a month to month CityFido plan about 3 months ago. I'm using my own phone. Is it possible to get CID added for free? What do I do? Should I call and threaten to quit or just beg? Thanks

[fred2028]

I started a month to month CityFido plan about 3 months ago. I'm using my own phone. Is it possible to get CID added for free? What do I do? Should I call and threaten to quit or just beg? Thanks

Try reading the first page of this thread. It helps

[lkh5650]

I have a question

right now my mom is my phone line account holder and i am just the primary user
if I transfer the line from my mom to me, would I still be considered the tenured customer? (I have been with fido for 6 years now, well, technically my mom has)
Because when my contract is up, I am thinking of getting a subsidized smartphone from fido
then do porting to rogers to sign another 3 year contract with a subsidized pricing of smart phone,

i know that rogers waives the ECF+DECF for one time only to customer who has been with fido over 12 months.
If I transfer the line from my mom to me now (in september) and do the hub + 3 yr contract + port out to rogers in Janauary of 2012
would I still be considered a customer with fido over 12 months?

[mocha'n'me]

So I called them with Telus Student 55 Plan which includes 200 anytime, 6 pm e & w, unltd text, VM, CW, 1 gb data and Fave 10.

Here's what I agreed to:

$25.00

200 daytime + 50 bonus
5 pm E & W bonus
2500 text
unlimited Fido to Fido
CW

$ 7 each for VM and Call Display
$ 25 for 500 mb ($5 extra for another 500 mb if I go over)
$ 15 for unlimited long distance

Subtotal: $ 79

Credits: $7 for VM, $ 7 for Call Display, $10 for data

Total $ 55

I also asked for the hardware upgrade to be waived. Did I do okay?

[a in yul]

So I called them with Telus Student 55 Plan which includes 200 anytime, 6 pm e & w, unltd text, VM, CW, 1 gb data and Fave 10.

Here's what I agreed to:

$25.00

200 daytime + 50 bonus
5 pm E & W bonus
2500 text
unlimited Fido to Fido
CW

$ 7 each for VM and Call Display
$ 25 for 500 mb ($5 extra for another 500 mb if I go over)
$ 15 for unlimited long distance

Subtotal: $ 79

Credits: $7 for VM, $ 7 for Call Display, $10 for data

Total $ 55

I also asked for the hardware upgrade to be waived. Did I do okay?

what 15$ unlimited LD are u referring to; i see 10 Canada and 20 for NA..?

[nx6288]

So I called them with Telus Student 55 Plan which includes 200 anytime, 6 pm e & w, unltd text, VM, CW, 1 gb data and Fave 10.

Here's what I agreed to:

$25.00

200 daytime + 50 bonus
5 pm E & W bonus
2500 text
unlimited Fido to Fido
CW

$ 7 each for VM and Call Display
$ 25 for 500 mb ($5 extra for another 500 mb if I go over)
$ 15 for unlimited long distance

Subtotal: $ 79

Credits: $7 for VM, $ 7 for Call Display, $10 for data

Total $ 55

I also asked for the hardware upgrade to be waived. Did I do okay?

is LD something u need? You are getting less data then what a competitor offers to new customers, if anything Fido should match the 1GB.

[deepblue6709]

My contract will end next week which incls.

200/Unl. E/WE+Eve. 5pm 17.50
Credit: Monthly credit of $10 -10.00 (ends next week)
Unl. incoming local calls 10.00
Value Pack 10.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00

Total $27.5 plus tax.

Called retention today and were told,
1. if i don't renew the contract monthly bill will be $37.5 month to month.
2. if i decide to renew, i have to choose the voice plan min. $25/mo for 2 yrs or $50/mo with date for 3 yrs for smartphone!!!

Is there just NO way to add data on the top of current plan for 3 yrs to get a smartphone?

thanks.

[thirstyears]

what 15$ unlimited LD are u referring to; i see 10 Canada and 20 for NA..?
The retention option which is listed in the tutorial linked in my signature

[thirstyears]

...
Is there just NO way to add data on the top of current plan for 3 yrs to get a smartphone?

Not with your current plan. The info the agent gave you, for your option 2, is correct. HUP rules are explained in the tutorial linked in my signature

[a in yul]

The retention option which is listed in the tutorial linked in my signature

Thks, and thanked; so its the canada unlimited then..:)

[petert]

I started a month to month CityFido plan about 3 months ago. I'm using my own phone. Is it possible to get CID added for free? What do I do? Should I call and threaten to quit or just beg? Thanks

----------------------------

No! you do not beg . You tell them you want CityFido with CID. They will credits CID for at least 12 months.
I made lots of call to Fido Rep for friends, worked everytime. (apply to month to month, no contract)

[kaka921]

----------------------------

No! you do not beg . You tell them you want CityFido with CID. They will credits CID for at least 12 months.
I made lots of call to Fido Rep for friends, worked everytime. (apply to month to month, no contract)

you don't need to be the account owner to make the call?

[petert]

you don't need to be the account owner to make the call?

--------------------------------------

Yes and no. :D
All Fudu or Robbers rep need is name, postal code, password or your friend just simply tell them "my brother is going to represent me" :lol:

[frenchguys]

----------------------------

No! you do not beg . You tell them you want CityFido with CID. They will credits CID for at least 12 months.
I made lots of call to Fido Rep for friends, worked everytime. (apply to month to month, no contract)

tell[ing] them won't work, heck you can even will them if you want but, the max credit that he would be able to get is a 4$ discount on the CD, I don't know many agent that would risk getting fired by applying the 7$ discount on the unlimited plan.

[raymondli]

How does Fido retention department compare to Telus in terms of negotiability and benefits?

My mom's been with Telus for 15+ years and the best they could do for $25 is
300 daytime min
6pm-7am evenings and weekends
unlimited incoming and outgoing texts

if she wants caller id it would be $30 but without the texts

I'm just wondering would I have a easier time getting a more competitive plan from Fido before I make the switch for my mom. Not to mention, the phone selection for Fido is slightly better than Telus.

[ceredon]

How does Fido retention department compare to Telus in terms of negotiability and benefits?

My mom's been with Telus for 15+ years and the best they could do for $25 is
300 daytime min
6pm-7am evenings and weekends
unlimited incoming and outgoing texts

if she wants caller id it would be $30 but without the texts

I'm just wondering would I have a easier time getting a more competitive plan from Fido before I make the switch for my mom. Not to mention, the phone selection for Fido is slightly better than Telus.
Historically, Rogers/Fido was always better for Retentions than Bell/Telus and their subsidiaries. Bellus usually had canned plans with very little leeway, while Fido/Rogers would negotiate.

These day, IMO, they aren't very much different. In fact the retail plans from koodo and virgin are getting very close to Fido's Retentions plans.

[md324]

This is just ridiculous!

I called Fido this morning at 8:30 am. A lady from the retention department told me I could renew my contract at $35 monthly for a 3 years, for an Iphone 4. She then told me to either have it mailed or go to an apple store to get it. The plan is : 250 day time minutes, early eve from 5pm, vm, cid, 2500 sms, f to f, flex data.

So then I proceeded to the apple store just to have the apple employee tell me that they cannot do the upgrade and I need to call Fido. So I called Fido, a guy from retention told me that they can no long offer this to me. Are you kidding me? I was so mad, I told him to cancel my plan which ended yesterday.

Is there anything else I can do now? Can I file a complaint to the head office or something? This is just so unprofessional!

Thanks in advance.

[frenchguys]

This is just ridiculous!

I called Fido this morning at 8:30 am. A lady from the retention department told me I could renew my contract at $35 monthly for a 3 years, for an Iphone 4. She then told me to either have it mailed or go to an apple store to get it. The plan is : 250 day time minutes, early eve from 5pm, vm, cid, 2500 sms, f to f, flex data.

So then I proceeded to the apple store just to have the apple employee tell me that they cannot do the upgrade and I need to call Fido. So I called Fido, a guy from retention told me that they can no long offer this to me. Are you kidding me? I was so mad, I told him to cancel my plan which ended yesterday.

Is there anything else I can do now? Can I file a complaint to the head office or something? This is just so unprofessional!

Thanks in advance.

To be able to renew with a smartphone (other than BB) the minimum monthly plan will need to be of 50$ or less, in the plan that was made to you,, you would have 290$ of credit instead of the full 490$ on the iPhone.

Call back, ask to speak to a supervisor, ask them to see if they can meet you half way, at 40 or 45$. Or try and get it at 35$... if they still can't solve the problem, take the sup name and go http://www.fido.ca/web/page/portal/Fido/Make_A_Complaint step 3 to contact OoP.

If you do not speak to a sup before filling in the form, it will not go to OoP and a "simple" sup will call instead of going to OoP.

[md324]

To be able to renew with a smartphone (other than BB) the minimum monthly plan will need to be of 50$ or less, in the plan that was made to you,, you would have 290$ of credit instead of the full 490$ on the iPhone.

Call back, ask to speak to a supervisor, ask them to see if they can meet you half way, at 40 or 45$. Or try and get it at 35$... if they still can't solve the problem, take the sup name and go http://www.fido.ca/web/page/portal/Fido/Make_A_Complaint step 3 to contact OoP.

If you do not speak to a sup before filling in the form, it will not go to OoP and a "simple" sup will call instead of going to OoP.


Thank you so much. I'm just really lost. I will call them right away!

[md324]

So the update is: I called and I was being offered a $50 dollar plan, I didn't take it. So now I'm writing to OoP. I really do hope to get the issue resolved.:(

[ceredon]

This is just ridiculous!

I called Fido this morning at 8:30 am. A lady from the retention department told me I could renew my contract at $35 monthly for a 3 years, for an Iphone 4. She then told me to either have it mailed or go to an apple store to get it. The plan is : 250 day time minutes, early eve from 5pm, vm, cid, 2500 sms, f to f, flex data.

So then I proceeded to the apple store just to have the apple employee tell me that they cannot do the upgrade and I need to call Fido. So I called Fido, a guy from retention told me that they can no long offer this to me. Are you kidding me? I was so mad, I told him to cancel my plan which ended yesterday.

Is there anything else I can do now? Can I file a complaint to the head office or something? This is just so unprofessional!

Thanks in advance.
Contact CCTS. If you accepted the offer, it is a binding contract. Fido is obligated to abide by CCTS decisions, so they should be your next step.

[md324]

Contact CCTS. If you accepted the offer, it is a binding contract. Fido is obligated to abide by CCTS decisions, so they should be your next step.

Thank you for your suggestion. I may take this as the last step. I want to see if OoP and Ombudsman can make it right for me. Appreciate your help!

[anoviello]

City fido
-unlimited incoming & outgoing mins & text (local/international)

-6 gb data

15 value pack
-(unlimited mms, 2500 call forwarding mins,
50 long distance mins, & visual voice mail, call/ name display )

All for 57.75 (including tax)

[almuf]

is it true that we can not order the phones over the phone anymore. CSR told me to go and pick the phone from store and then call them to negociate the plan. she said they no longer send phones by mail.

[ceredon]

is it true that we can not order the phones over the phone anymore. CSR told me to go and pick the phone from store and then call them to negociate the plan. she said they no longer send phones by mail.
Yup, as of last July, no more CSR phone orders. The exception is that the Retentions dept can still do phone orders.

[almuf]

Yup, as of last July, no more CSR phone orders. The exception is that the Retentions dept can still do phone orders.

so i wasn't speaking to retention dept. :)

[wranglery]

City fido
-unlimited incoming & outgoing mins & text (local/international)
-6 gb data
15 value pack
-(unlimited mms, 2500 call forwarding mins,
50 long distance mins, & visual voice mail, call/ name display )
All for 57.75 (including tax)
That sure is a very decent plan. My CityFido contract will expire Feb 2012. I was told I could renew 6 months prior-that means now. I want to use my Fido dollar to buy the Nexus phone. I only have the most basic CityFido plan
$35
$9 CID & VM
$49.28 HST included.
I'd like to negotiate with something slightly better. The current plan works for me. But if I have a little bit of data plan for a few bucks, that works for me. Now I don't have any LD minutes at all.
I wonder what will be the best way to talk to them. Should I go to a local Fido store to get the phone as I read that phone customer service rep does not do phone anymore? But I want to use my Fido dollar. Can a local store deduct my Fido dollar? I don't think local store can negotiate a better plan for me. I have an impression that I have to deal with a CS rep on the phone. Does that mean I need to ask for retention dept?
Thanks for any advice in advance.

[xanta]

Thank you for your suggestion. I may take this as the last step. I want to see if OoP and Ombudsman can make it right for me. Appreciate your help!

Some thing happened to me. Agreed on a plan 1 year ago.

After 1 year, price went up. I had to complaint but they asked for proof.

I had all conversation recorded. They listened to the recording and honoured it.

ALWAYS RECORD CONVERSATION WITH FIDO!

[ceredon]

Some thing happened to me. Agreed on a plan 1 year ago.

After 1 year, price went up. I had to complaint but they asked for proof.

I had all conversation recorded. They listened to the recording and honoured it.

ALWAYS RECORD CONVERSATION WITH FIDO!
Fido records them anyway. If it goes to the CCTS, they will request and require the recordings from Fido.

[petert]

tell[ing] them won't work, heck you can even will them if you want but, the max credit that he would be able to get is a 4$ discount on the CD, I don't know many agent that would risk getting fired by applying the 7$ discount on the unlimited plan.

------------------------------------

It works every time for me. Myself & partner = 2 lines. 4 friends, one is a couple so make it 5 lines for a total of 7 lines.
I don't need data and would not care much about texting. I told the Fido rep that koodo, telus Unlimited City Talk and Text, and even their own chat-r all have Unlimited voice and CID for the same price. I have been waiting for the rep to tick me off so I could give them a piece of mind, as I'm seriously to switch to 1 of these cariers. So far the rep have disappointed me. :lol:

[md324]

so i wasn't speaking to retention dept. :)

I spoke with retentions, the agent told me to either have it shipped or pick it up directly from Apple Store. How come you can get the Iphone first from Apple Store, because mine didn't go through.

[loyd84]

Hi,

My contract with Fido expires at the end of the month. I've been with them for 8 yrs.

They gave me 2 offers but I'm not sure they're good, I have a feeling I'm being ripped off. I'm interested in the iPhone 4, and I'm not sure if it's better to wait for iPhone 5 which adds to the dilemma.

Offer 1:
200 mins daytime
unlimited starting from 5 pm and WE
Unlimited text msgs
Unlimited text msgs outside of Canada
Unlimited incomes
CID, VM and visual voice message features
500 MB data plan

For a total of 55$ + taxes

I asked them for 6 GB data plan then they counter offered with
100 mins daytime
unlimited starting @ 7 pm
unlimited incomes
100 text msgs (local only)
CID
6 GB data plan
(no VM, no visual VM, no unlimited text msgs local or international)

For a total of 55$ + taxes

My current contract includes:
200 mins daytime
Unlimited text msgs
1000 mins eveninggs and WE
CID, VM
No data plan

For 41$ + taxes (I have credits for 7$ + 5$)

Seeing some of the plans here I feel being ripped off, I'm interested having 6GB but I also want unlimited text msgs and CID but they're not being flexible at all. I already talked to them twice and they're not backing off. I haven't requested to cancel my account yet to see if they can make a better deal, I don't know if that should be my next step.

[frenchguys]

------------------------------------

It works every time for me. Myself & partner = 2 lines. 4 friends, one is a couple so make it 5 lines for a total of 7 lines.
I don't need data and would not care much about texting. I told the Fido rep that koodo, telus Unlimited City Talk and Text, and even their own chat-r all have Unlimited voice and CID for the same price. [...]

You really want to argue with me on this,,, I can't talk about when you were capable of getting it last, however since about a month and a half if any non-supervisor profile enters a voice credit on the unlimited plan, the agent profile appears in diverse reports and the agent will get warned, written warning, suspension and so on.

and again for the last few weeks there is no 7$ feature discount on the CD, just a 4$ discount on it.

My point is still as of today, *telling* an agent to do it or else, will not work, no matter how powerful or soothing your voice is

[thirstyears]

City fido -unlimited incoming & outgoing mins & text (local/international)
-6 gb data
15 value pack -(unlimited mms, 2500 call forwarding mins, 50 long distance mins, & visual voice mail, call/ name display )
All for 57.75 (including tax)
Are you sure?
That is not likely today... as no discounts allowed on either the CityFido or 6GBs which puts you at $65 before the VP and taxes!

[almuf]

I spoke with retentions, the agent told me to either have it shipped or pick it up directly from Apple Store. How come you can get the Iphone first from Apple Store, because mine didn't go through.

i wasnt getting an iphone.

[xanta]

Fido records them anyway. If it goes to the CCTS, they will request and require the recordings from Fido.

I don’t trust their recording. Might be deleted after 1 year.

They sometimes promised something when you signed up, and 1 year later, remove credit or credit doesn’t get reinstated.

And don’t have to go thru CCTS route when you play the recording. A lot easier and faster. And I’m in control when I have the recording.

[sindh1963]

I was just wondering what is the best add on (retentions add on) for someone who needs a long distance (canadian long distance). Also sometimes i travel outside of my home area but within Canada so what would work best for that. Are there any possible credits i can ask for aswell. I'm renewing my contract in a few days.

Thank you

[ceredon]

I was just wondering what is the best add on (retentions add on) for someone who needs a long distance (canadian long distance). Also sometimes i travel outside of my home area but within Canada so what would work best for that. Are there any possible credits i can ask for aswell. I'm renewing my contract in a few days.

Thank you
Depends on what your plan is (or will be). Different plans have different (unlimited) LD add ons.

[sindh1963]

Depends on what your plan is (or will be). Different plans have different (unlimited) LD add ons.
Here's the plan i have and can renew with aswell.

$ 30 plan: 200 DT, Unl INC, Unl Ew/We starting @ 5 pm. Unlimited Canadian and International Text
- $ 10 Credit

$ 10 Value pack : Caller Id and VM
- $ 5 Credit

$ 5: 50 Bonus minutes
- $ 5 Credit

Total: $ 25 + tax

$ 10: Flex data (Retentions)

[lkh5650]

I have a question

right now my mom is my phone line account holder and i am just the primary user
if I transfer the line from my mom to me, would I still be considered the tenured customer? (I have been with fido for 6 years now, well, technically my mom has)
Because when my contract is up, I am thinking of getting a subsidized smartphone from fido
then do porting to rogers to sign another 3 year contract with a subsidized pricing of smart phone,

i know that rogers waives the ECF+DECF for one time only to customer who has been with fido over 12 months.
If I transfer the line from my mom to me now (in september) and do the hub + 3 yr contract + port out to rogers in Janauary of 2012
would I still be considered a customer with fido over 12 months?

anyone?...is this too specific and difficult :(?
Btw what is the general HUB rule with fido? 4months?8months?14months (before the current contract end date)

[fast_typeR]

not the best deal, but at least much better than what i am paying right now with Fido:

200 minutes daytime
unlimited weekends and evening (5pm start)
125 outgoing text messages
call display
voicemail
unlimited blackberry email & instant messaging

$38.5 + tax, no contract or terms

[evilkiddo1]

for $25
200mins anytime
unlimited after 5pm
unlimited text

for $5
unlimited social networking and instant messaging for blackberry

and additional $3 for caller id

[evilkiddo1]

Some thing happened to me. Agreed on a plan 1 year ago.

After 1 year, price went up. I had to complaint but they asked for proof.

I had all conversation recorded. They listened to the recording and honoured it.

ALWAYS RECORD CONVERSATION WITH FIDO!


what do you mean you had all your recordings? you asked for the reference number to the calls? or you recorded it yourself? just wondering cause i want to make sure my plan stays as it is

[sindh1963]

anyone?...is this too specific and difficult :(?
Btw what is the general HUB rule with fido? 4months?8months?14months (before the current contract end date)

I am not sure about the first part but if you transfer from fido to rogers or other way..u'll be considered a new customer. I'm 100% sure about that..i've tried it and was told so twice by customer relations.

[sindh1963]

for $25
200mins anytime
unlimited after 5pm
unlimited text

for $5
unlimited social networking and instant messaging for blackberry

and additional $3 for caller id

That's actually preety decent. Did u sign anything..or just changed plan..upgrade?

[evilkiddo1]

That's actually preety decent. Did u sign anything..or just changed plan..upgrade?

imo, its horrible compared to my cousin's plan. i finished my contract with fido in july and called in 2 days ago for a better plan. the first rep was horrible, said that my 17.50 killer offer plan was already a retention plan, when really, i got that plan back in 2007 when it was offered in store. when i asked to transfer to the english line, cause i was talking to the cantonese line for my mom, he just hung up on me. horrible service.

i'm going to go on contract with that plan for 2 years in a week or two, yes my plan is saved in my notes thank god.

my cousin's plan is:
for $25
200 mins
unlimited after 5pm
2500 texts
unlimited fido 2 fido
caller id + vm

for $15 with $7 credit = $8
150mb data


i wanna add the caller id with my $25 cause my cousin was able to get it, but i dont plan on asking for fido 2 fido or vm, so yeah :S

[sindh1963]

imo, its horrible compared to my cousin's plan. i finished my contract with fido in july and called in 2 days ago for a better plan. the first rep was horrible, said that my 17.50 killer offer plan was already a retention plan, when really, i got that plan back in 2007 when it was offered in store. when i asked to transfer to the english line, cause i was talking to the cantonese line for my mom, he just hung up on me. horrible service.

i'm going to go on contract with that plan for 2 years in a week or two, yes my plan is saved in my notes thank god.

my cousin's plan is:
for $25
200 mins
unlimited after 5pm
2500 texts
unlimited fido 2 fido
caller id + vm

for $15 with $7 credit = $8
150mb data


i wanna add the caller id with my $25 cause my cousin was able to get it, but i dont plan on asking for fido 2 fido or vm, so yeah :S

Ok so a few things to clear up here.

If you think your plan is bad or horrible to begin with then why did u ask?? I'm confused, your plan is bad according to you but you are thanking god for it.

Second, if your way of figuring out if a plan is good or not is considering if someone else has a better plan. Then you'll never be satisfied...are you happy with what you need or wanted? This is the reason i asked if you signed anything, upgrade etc.

[jacobe]

My contract will be up in December. I got an email offering me a deal on some (cheap) phones to renew my contract so now I am starting to look around.

I have been with Fido for 6 years now.

My plan:

-200 DT/ULTD eve and wknds after 7pm
-1000 F2F
-125 TXT/VM/Caller ID

$17.50 before taxes (retention).

I am interested in getting more txt mgs since I hardly use my minutes. Canada-wide texting is ideal. I am willing to pay more. What are some possible options for me?

I want to see what is available with Fido before I start negotiating since I tend to settle way too soon like how I did that with my other line with Rogers and am now stuck with the plan for 2 years :evil:

If it doesn't work out with Fido then I really wouldn't mind taking my business elsewhere. WIND and Moblicity are out of the question since I know people who have bad signals with them in my area and at York U. I have been looking at Chat-R's $35 and $45 plans, but the whole zone calling thing sounds like a catch.

[chaugh]

so my frd's 2 yr contracted is ending and i called and i just asked her what she got and i got offered:

200 mins, unlimited evenings/weekends/fido-fido, 2500 texts, VM, caller id.
for 28+tax

this is even better than my rogers retention which i spend 3-4 calls of arguing to get so i took it. what do u guys think?

[Mephias]

A question for the Fido retention reps:

I know a plan needs to be at least $25 base in order to be eligible for HUP, but what if voice credits bring the plan below this value?

That is, would a $25 base plan with say $5 in voice credits be eligible for HUP?

[almuf]

A question for the Fido retention reps:

I know a plan needs to be at least $25 base in order to be eligible for HUP, but what if voice credits bring the plan below this value?

That is, would a $25 base plan with say $5 in voice credits be eligible for HUP?

i donnow Fido's policy. But yesterday i signed 2 years $25 dollars retention plan with $10 credit. i added $7 VM, so it came to me $15+$7=$22+tax. This was my plan last 2 years and i just got some sms as a bonus when i agreed for 2 more years.
I got samsung galaxy q as a phone with my fido dollars. i didn't have enough fido dollars but CSR was so helpful, he gave me 34 fido dollars to close the gap :)

i wanted to get Iphone 4 under 35 dollars but they didn't budge.

[Canuck04]

Just re-signed up with Fido on a 3 yr term (apparently a retention plan) but who knows!

200 day time minutes
Eve/w.e after 5pm
Unlimited global text/mms
Unlimited incoming
Call ID / Voice Mail etc
$50 plus tax

Got the iphone4 for 99.00... It was practically free with the fido dollars...

[Canuck04]

Just re-signed up with Fido on a 3 yr term (apparently a retention plan) but who knows!

200 day time minutes
Eve/w.e after 5pm
Unlimited global text/mms
Unlimited incoming
Call ID / Voice Mail etc
$50 plus tax

Got the iphone4 for 99.00... It was practically free with the fido dollars...

Oops... And 500mb!

[frenchguys]

[...]
i wanted to get Iphone 4 under 35 dollars but they didn't budge.

you would not have the discount for the data agreement.


A question for the Fido retention reps:

I know a plan needs to be at least $25 base in order to be eligible for HUP, but what if voice credits bring the plan below this value?

That is, would a $25 base plan with say $5 in voice credits be eligible for HUP?

For smartphone, as it is mentioned in my rule & procedure post, it's min 25$ voice + data - credit = 50$ or more.

For the regular 2Y devices, it is that the minimum plan must be 25$ or more before credits.

therefore you could have a 2Y renewal with a 25$ plan and 5$ discount.

[SuSHi]

wow unimpressed

called and told them i wanted my account info for porting out because a mobilicity plan would save me $10 a month and give me unlimited data on top of it and they offered was flex data on top of my unlimited incoming plan from last summer (150dt, 6pm E&W, unlimited incoming, unlimited international text and call ID, $35)

expected more considering i clearly stated i couldn't afford more than i was spending already since i'm off contract at the moment

any advice?

[henrycao8]

My Fido Retention Plan is as follow:
$35 Unlimited Voice Plan 35.00
Credit: Monthly credit of $10 -10.00
Credit: Monthly credit $7 -7.00
$30 iPhone Data Value Pack 30.00

Total: 35 - 10 - 7 + 30 = 48 + tax

[frugal_fashionista]

My Fido Retention Plan is as follow:
$35 Unlimited Voice Plan 35.00
Credit: Monthly credit of $10 -10.00
Credit: Monthly credit $7 -7.00
$30 iPhone Data Value Pack 30.00

Total: 35 - 10 - 7 + 30 = 48 + tax


What's exactly in the Unlimited Voice Plan? Is it the same details as the $35 City Fido Plan? If so, I would really like to get a plan similar to this.

However I only can get a $10 credit applied to my account. What does the 7 credit apply to? I've been with Fido for 6 years.

My current plan 47.50 (+tax) includes:

$17.50 plan (200 mins, evenings and weekends starting at 5pm)
unlimited incoming (credit $10)
$30 iphone value pack (500mb, cid, vvm, unlimited picture/text/video message)

[ceredon]

What's exactly in the Unlimited Voice Plan? Is it the same details as the $35 City Fido Plan? If so, I would really like to get a plan similar to this.

However I only can get a $10 credit applied to my account. What does the 7 credit apply to? I've been with Fido for 6 years.

My current plan 47.50 (+tax) includes:

$17.50 plan (200 mins, evenings and weekends starting at 5pm)
unlimited incoming (credit $10)
$30 iphone value pack (500mb, cid, vvm, unlimited picture/text/video message)

It is very different that City Fido. City Fido is zoned, so if you are not in a City Fido zone, you will pay Out Of Zone fees on top of any long distance fees that may apply to your location. If you tend to be fairly mobile, that can get very expensive. It also includes unlimited international text messaging (and Circle Calling, but that is limited to numbers on your Fido account so not a real calling circle). The $35 retentions plan is unlimited local calling, no zones. That's it. More flexible because of no zone restrictions, but no other features included.

With current rules, your $17.50 plan, the $35 plan and the City Fido plan can no longer have credits added or renewed, so don't count any new credits. Actually, don't count on your existing credits.

[sunnyb]

Hi Everyone,

So i've been with Fido since launch. Current contract has expired. Here's what i have now (without the credits as they have expired)
Have about $112 in Fido dollars left.

200 minutes with unlimited evenings and weekends starting at 5pm - $17.50
Unlimited incoming local calls - $10.00
Data 150mb - $15.00
FIDO PRO (never use the email) - $ 8.00

I'm sure i can do better but am confused if i should keep my FIDO PRO or give it up?
Also, i have moved and now i get charged for some calls that i guess don't fall into the local calling area for my phone # anymore.

Any advice would be appreciated.

[SuSHi]

wow unimpressed

called and told them i wanted my account info for porting out because a mobilicity plan would save me $10 a month and give me unlimited data on top of it and they offered was flex data on top of my unlimited incoming plan from last summer (150dt, 6pm E&W, unlimited incoming, unlimited international text and call ID, $35)

expected more considering i clearly stated i couldn't afford more than i was spending already since i'm off contract at the moment

any advice?

still looking for help, is there a better plan i should use as a comparison with them? i want a similar plan with data for the same price or a similar plan without data for cheaper

[exaflare11]

Can someone please give me the retention number for fido? I know the questions been asked a million times but I've been looking for an hour now and im hopeless :cry:

[yeungman]

Can someone please give me the retention number for fido? I know the questions been asked a million times but I've been looking for an hour now and im hopeless :cry:
There's no direct line to retentions. You have to call in and say that you're thinking about cancelling or something to that effect. Call 1-888-481-3436 or 611 on your fido phone

[kabaka]

So I've been with fido since september of 2008, and had the HORRIBLE "killer deal."

200 day time mins
unlimited talk from 5PM and weekends
paid $7 caller id
paid SAF

My bill with tax and everything...without going over my minutes or sending texts always came to about $35.

So I decided to go big or go home, called customer service asking for a better plan with an iphone.
Telus is offering: (not trying to advertise for them!! just need your help in deciding!)
$55/MONTH
200 mins
unlimited text including picture canada wide
1GB of data
free call and text to my 10
evening starting at 6PM
included voice mail, call waiting and conference calling
no government fees
no system access fee
no activation fee

free iphone 4 16GB (but now their saying it costs $99??…maybe it's an in store thing. The guy I called also recommended I call into telus and ask for caller id)

FIDO's counter offer was
$55/month
200 mins daytime
unlimited text worldwide
unlimited picture messaging in canada
unlimited incoming call
500mb of data
evenings started at 5
caller id
no system access fee
no 911 fee

iphone 4 16gb
$99 if you sign for 3 yrs..but I can pay it with my fido dollars

PROS of staying with fido=build years? I have fido dollars to use.A friend says I can try and argue to bring down my monthly plan, trying to get credit towards my monthly bill (anyone know an effective way to do so?) Con's=losing 500(megabytes which SUCKS) and apparently telus is faster. It also seems like fido's offer is the same thing, guaranteed caller id but half the data. Do you think this is a good plan to stick with?

[Franchise10]

Hi all,

I was hoping someone could possibly help me out with some advice. I have the old city fido plan and I pay roughly $74 a month including my data and taxes (see below):

City Fido Toronto unlimited 45.00
Credit: Monthly credit of $10 - 10.00
BB Data option 500MB 25.00
Value Pack 10.00
9-1-1 Emergency Access Fee 0.75
Credit: Data credit of $5 - 10.00

Is there any true value in the old city fido plan if you don't really leave the GTA? The plan that was offered to me by retention was pretty much what anyone gets as a new customer (mind you I've been with fido since 2003):

City Fido 35
BB Retention Data 10 for 100MBs (CSR told me its 5c/mb overage fee)
Voicemail/CID 10

So the plan is roughly $55 (not including 911 fee or anything else) + Tax and it would apply for the remainder of my contract. I was debating whether to stay with Fido or jump ship to Wind and pick up their $29 dollar unlimited plan (albeit its only for a year). What do you guys think? The CSR wasn't budging from that total.

[kabaka]

I read here before that if you renew your plan early 0-3 months...that you get a secondary gift? I wasn't offered that when I called retentions although here IS the plan I got (called twice) What are some of the renewal gifts? Would it be wise to call and ask for one once I activate my iphone 4 (TOMORROW? :) I'm so excited!) Also I felt like I got a pretty good deal since I read that iphone plans have to be a minimum of $50, and I have so many things!

FIDO $55
200 mins daytime
unlimited text worldwide
unlimited picture messaging in canada
unlimited incoming call
evenings started at 5pm
caller id
no system access fee
no 911 fee

500mb of data
bonus 500 for first 3 months
1 yr $5 credit
visual voicemail
who called
iphone 4 for $99 (being paid for with fido dollars)

[campdrew21]

I am a long time observer of this thread. Thought I would post my experience tonight with the Retentions dept. I was looking for a good long distance minutes package and basically got a rude retentions rep. I told him I am looking for a competitive long distance minutes plan and he responded I don't know what you are talking about very abruptly. REALLY????? He than says rudelywell just take the $20 unlimited long distance add-on. I responded (not rudely nor raising my voice) that Koodo is offering better long distance rates. He basically shuts me down and didn't care to negotiate. I thought about talking to a manager and decided not to even bother. I am heading over to Koodo tomorrow. Looks like Fido does not even want to bother retaining their customers. Oh well I will go enjoy the better long distance rates at Koodo.

[heatx-]

Hi all,

I was hoping someone could possibly help me out with some advice. I have the old city fido plan and I pay roughly $74 a month including my data and taxes (see below):

City Fido Toronto unlimited 45.00
Credit: Monthly credit of $10 - 10.00
BB Data option 500MB 25.00
Value Pack 10.00
9-1-1 Emergency Access Fee 0.75
Credit: Data credit of $5 - 10.00

Is there any true value in the old city fido plan if you don't really leave the GTA? The plan that was offered to me by retention was pretty much what anyone gets as a new customer (mind you I've been with fido since 2003):

City Fido 35
BB Retention Data 10 for 100MBs (CSR told me its 5c/mb overage fee)
Voicemail/CID 10

So the plan is roughly $55 (not including 911 fee or anything else) + Tax and it would apply for the remainder of my contract. I was debating whether to stay with Fido or jump ship to Wind and pick up their $29 dollar unlimited plan (albeit its only for a year). What do you guys think? The CSR wasn't budging from that total.

IMO.. Go Wind if your going to be using your phone mostly in the GTA. I would suggest waiting for Christmas when they expand their network further up North in the GTA. The CSR at Wind suggested to me that their holiday deals will be just as good but with better coverage by then. ;)

However if you do end up signing with Wind, I believe it's $45/month after the $29/month deal expires.. so that's still under the Fido's price.

[lelouh]

If I want to renew my contract to a new smartphone can I get it on a 2 year contract instead?
Also will I still have to have a min of $50 dollar plan if I'm on 2 years??
I know I'll probably have to pay more for the phone but that's not a problem.

[frenchguys]

I read here before that if you renew your plan early 0-3 months...that you get a secondary gift? I wasn't offered that when I called retentions although here IS the plan I got (called twice) What are some of the renewal gifts? Would it be wise to call and ask for one once I activate my iphone 4 (TOMORROW? :) I'm so excited!) Also I felt like I got a pretty good deal since I read that iphone plans have to be a minimum of $50, and I have so many things!

FIDO $55
200 mins daytime
unlimited text worldwide
unlimited picture messaging in canada
unlimited incoming call
evenings started at 5pm
caller id
no system access fee
no 911 fee

500mb of data
bonus 500 for first 3 months
1 yr $5 credit
visual voicemail
who called
iphone 4 for $99 (being paid for with fido dollars)

Ummmm, What do you think is the bonus 500 MB for the first 3 months ?!?!? Also the 1 yr 5$ credit could also be possibly a renewal bonus.


I am a long time observer of this thread. Thought I would post my experience tonight with the Retentions dept. I was looking for a good long distance minutes package and basically got a rude retentions rep. I told him I am looking for a competitive long distance minutes plan and he responded I don't know what you are talking about very abruptly. REALLY????? He than says rudelywell just take the $20 unlimited long distance add-on. I responded (not rudely nor raising my voice) that Koodo is offering better long distance rates. He basically shuts me down and didn't care to negotiate. I thought about talking to a manager and decided not to even bother. I am heading over to Koodo tomorrow. Looks like Fido does not even want to bother retaining their customers. Oh well I will go enjoy the better long distance rates at Koodo.

Well, It always depends on how you brought it up and how you asked. Don't forget that perception goes both way. possibly the agent simply wanted to be straight to the point to tell you that with the plan and option you have he could not offer you to reduce the LDs without making it expensive, and that you felt like rude. just like when you say that you weren't rude nor did you raise your voice, that the agent actually felt that you were getting more aggressive. (specially if the agent notice, for example, that you called and accepted offers every months.

[campdrew21]

Ummmm, What do you think is the bonus 500 MB for the first 3 months ?!?!? Also the 1 yr 5$ credit could also be possibly a renewal bonus.



Well, It always depends on how you brought it up and how you asked. Don't forget that perception goes both way. possibly the agent simply wanted to be straight to the point to tell you that with the plan and option you have he could not offer you to reduce the LDs without making it expensive, and that you felt like rude. just like when you say that you weren't rude nor did you raise your voice, that the agent actually felt that you were getting more aggressive. (specially if the agent notice, for example, that you called and accepted offers every months.

Thanks for responding frenchguys. Actually I was not being aggressive. Asking 1 question can I be offered a competitive LD rate is viewed as agressive? The conversation lasted not even 2 minutes. When asked why I was cancelling I said because I am looking for a more competitive ld rate. He said abruptly I don't know about any competitive ld rates or better plans out in the market and I can only offer you a $20 ld add on very abruptly. I didn't argue, raise my voice or even continue the convo. That was the end of the conversation for me and I said thanks, I will be taking my business elsewhere, and said goodnight. At least he told me I have to keep my number active before I switch to another provider. By the way I have not accepted an offers or been calling every month. 1st time I called. I think the rep was having a bad day and just wanted to end his shift. Also the rep was not even speaking clearly just mumbling, like he really wanted to end his shift. Now today, Virgin is offering a $5 long distance add-on. Koodo has unlimited long distance plans. Oh well thanks to Wind and Moblicity we are now getting more competitive plans. Fido seems to be doing nothing.

[heatx-]

Thanks for responding frenchguys. Actually I was not being aggressive. Asking 1 question can I be offered a competitive LD rate is viewed as agressive? The conversation lasted not even 2 minutes. When asked why I was cancelling I said because I am looking for a more competitive ld rate. He said abruptly I don't know about any competitive ld rates or better plans out in the market and I can only offer you a $20 ld add on very abruptly. I didn't argue, raise my voice or even continue the convo. That was the end of the conversation for me and I said thanks, I will be taking my business elsewhere, and said goodnight. At least he told me I have to keep my number active before I switch to another provider. By the way I have not accepted an offers or been calling every month. 1st time I called. I think the rep was having a bad day and just wanted to end his shift. Also the rep was not even speaking clearly just mumbling, like he really wanted to end his shift. Now today, Virgin is offering a $5 long distance add-on. Koodo has unlimited long distance plans. Oh well thanks to Wind and Moblicity we are now getting more competitive plans. Fido seems to be doing nothing.

I'm paying $5 for 100 CDN LD.. I think that's a fairly good rate considering the fact that I get to remove that option once I am back home without any penalties or decrease of credits for my account. You could possibly renegotiate for that if it fits your budget and usage :)

[buzyb33]

I signed 2 years of my life away to Fido today

200DT, UL E+W@5pm =$17.50
CID, VM = $10 -$4 credit = $6
2500txt = $5 -$5 credit = $0
flex data = $10
100cdn LD = $5

Total = $38.50 before taxes, and no SAF.

Is it normal for the SAF to be waived nowadays? I had to pay for it for the past 3 years, but today I had to haggle with the representative to get it waived. He said that I already had too many credits and the most he could do was add another $2 credit elsewhere so the SAF would be $2 cheaper. After waiting for what felt like years I was eventually forwarded to customer relations and the SAF finally got taken off.

I'm fairly happy with this plan. I don't need a new phone since I already have the Xperia Arc, and I don't think I'll be using more than 100mb of data since I spend most of my time around places that have wifi.

[sindh1963]

I signed 2 years of my life away to Fido today

200DT, UL E+W@5pm =$17.50
CID, VM = $10 -$4 credit = $6
2500txt = $5 -$5 credit = $0
flex data = $10
100cdn LD = $5

Total = $38.50 before taxes, and no SAF.

Is it normal for the SAF to be waived nowadays? I had to pay for it for the past 3 years, but today I had to haggle with the representative to get it waived. He said that I already had too many credits and the most he could do was add another $2 credit elsewhere so the SAF would be $2 cheaper. After waiting for what felt like years I was eventually forwarded to customer relations and the SAF finally got taken off.

I'm fairly happy with this plan. I don't need a new phone since I already have the Xperia Arc, and I don't think I'll be using more than 100mb of data since I spend most of my time around places that have wifi.

Y didn't u just get a discounted phone and sell it..just wondering.

[buzyb33]

Y didn't u just get a discounted phone and sell it..just wondering.

I thought of getting a dumb phone or the samsung galaxy q to give to my brother, but the representative said that I needed a voice plan of at least $25, and he offered me:

150DT, UL E+W@5pm, UL txt = $25 -$5 credit = $20
CID, VM = $10
flex data = $10

Total = $40 before taxes, no SAF

For $1.50 less I was getting 50 mores mins, and 100 long-distance mins. I don't care for unlimited texting because 2500txt msgs should be more than enough for me.

So instead of spending $50 + $25 activation fee on a phone that isn't one of the better smartphones out right now, I decided to save the fidodollars for my sister to use on the iphone5.... whenever it comes out.

[kabaka]

Ummmm, What do you think is the bonus 500 MB for the first 3 months ?!?!? Also the 1 yr 5$ credit could also be possibly a renewal bonus.

I was under the impression that it was to sweeten the deal so I would sign with them and not Telus. I got that from the second time I negotiated with them, and was not told this was a bonus gift for renewing with them or anything. I did later call back and ask about it, but they said fido only offers renewal bonuses to customers renewing 120 days (4-6months) before their term is up, just so you know for future references. If anyone hears differently, feel free to post!

[arai73]

I have been with fido for7 years and looking to get data plan with old city fido. This is what they are offering:

$50 old city fido plan
$11 value
$15 500mb
75cents 911
6.95 saf waived

Total is $76.75 plus tax ....

Iphone 4 is $159 but my fido dollars cover it. Is this the best? Can you please kindly suggest?

thanks

[frenchguys]

I was under the impression that it was to sweeten the deal so I would sign with them and not Telus. I got that from the second time I negotiated with them, and was not told this was a bonus gift for renewing with them or anything. I did later call back and ask about it, but they said fido only offers renewal bonuses to customers renewing 120 days (4-6months) before their term is up, just so you know for future references. If anyone hears differently, feel free to post!

Just so that you know too, for future references, it was already posted. If you look in the rule and procedure post... and it is a renewal bonus. Why were you not told, well many times those renewal bonuses are included in the retention offers without people knowing. (most of the time 50 extra mins or early nights offers)

and the agent was talking most likely taking about the renewal bonus of f$.

[Ryes]

I have tried reading through many of these pages but can't find this answer:

If you are on contract with fido and port to Rogers, I believe that as long as you have been a customer with fido for a year, and you go on a contract with Rogers, fido will waive the ecf. So if I'm on my second 3 yr contract with fido but only 1 month into it, can I port to Rogers and get a 1 year contract with them and not worry about fido's ecf?

[thirstyears]

I have tried reading through many of these pages but can't find this answer:

If you are on contract with fido and port to Rogers, I believe that as long as you have been a customer with fido for a year, and you go on a contract with Rogers, fido will waive the ecf. So if I'm on my second 3 yr contract with fido but only 1 month into it, can I port to Rogers and get a 1 year contract with them and not worry about fido's ecf?
Here's a link to a forum on inter-brand porting, which should answer all your questions: http://www.howardforums.com/showthread.php/1680373-Interbrand-Porting-All-the-Rules

[ilove]

It is very different that City Fido. City Fido is zoned, so if you are not in a City Fido zone, you will pay Out Of Zone fees on top of any long distance fees that may apply to your location. If you tend to be fairly mobile, that can get very expensive. It also includes unlimited international text messaging (and Circle Calling, but that is limited to numbers on your Fido account so not a real calling circle). The $35 retentions plan is unlimited local calling, no zones. That's it. More flexible because of no zone restrictions, but no other features included.

With current rules, your $17.50 plan, the $35 plan and the City Fido plan can no longer have credits added or renewed, so don't count any new credits. Actually, don't count on your existing credits.


The current CityFido plans are unzoned as far as I know:

"Use your minutes in any CityFido zone in Canada"

edit: never mind. I now understand what you mean by "zones."

[hpluvr934]

I'm currently not on a Fido contract, as my 3-year expired (Finally! lol)
my plan is currently:

150 Minutes + Unlimited Incoming + Unlimited Evenings and Weekend + Unlimited text messaging
plus the Value pack ( CID, VM, etc) totalling appx $40 before taxes.


I want to get the Iphone 5 when it comes out, so I know I will need to add a data plan on top of this. What do you think the best way to get a good plan is? Should I wait until the Iphone is out then negotiate, or do it now? Or should I just switch carriers to some one else....? Either way I want a good plan for the Iphone 5.

Obviously I would like the least expensive plan possible, while still getting a good deal.

Thanks in advance!

[frenchguys]

I'm currently not on a Fido contract, as my 3-year expired (Finally! lol)
my plan is currently:

150 Minutes + Unlimited Incoming + Unlimited Evenings and Weekend + Unlimited text messaging
plus the Value pack ( CID, VM, etc) totalling appx $40 before taxes.


I want to get the Iphone 5 when it comes out, so I know I will need to add a data plan on top of this. What do you think the best way to get a good plan is? Should I wait until the Iphone is out then negotiate, or do it now? Or should I just switch carriers to some one else....? Either way I want a good plan for the Iphone 5.

Obviously I would like the least expensive plan possible, while still getting a good deal.

Thanks in advance!

it always depend on your needs. To your first question, wait until the iPhone 5 is available then call in to see what you can be offered (negotiate). given of the plan you have right now,, what I would suggest you would be :

30$ 200/unlim@5 + unlim incoming + unlim txt
30$ iphone vp (CD, VVM, MMS, 500MB data) [5$ discount]
---
55$

[thematrix49]

I have been with fido for7 years and looking to get data plan with old city fido. This is what they are offering:

$50 old city fido plan
$11 value
$15 500mb
75cents 911
6.95 saf waived

Total is $76.75 plus tax ....

Iphone 4 is $159 but my fido dollars cover it. Is this the best? Can you please kindly suggest?

thanks

I'm not sure what the old city fido is..... However looking at their current pricing,

$35 - New City Fido
$25 - 500mb Data Add-on
Your choice $10 or $15 value packs
$70-$75 Plus Tax, No SAF

So I would think that you could do much better after being with them for 7 years. From what I see, they offered you a plan that is $2 more than if you were a new customer seeking the same thing.

[kabaka]

Just so that you know too, for future references, it was already posted. If you look in the rule and procedure post... and it is a renewal bonus. Why were you not told, well many times those renewal bonuses are included in the retention offers without people knowing. (most of the time 50 extra mins or early nights offers)

Thanks, I did see that it was posted before, that's where my question was derived from. :facepalm: I just wasn't sure what part of my plan, if any, applied to the renewal bonus offers. Thanks for answering anyways! Browsing this lengthy forum has been extremely helpful! Keep up the good work posters! :)

[frenchguys]

I have been with fido for7 years and looking to get data plan with old city fido. This is what they are offering:

$50 old city fido plan
$11 value
$15 500mb
75cents 911
6.95 saf waived

Total is $76.75 plus tax ....

Iphone 4 is $159 but my fido dollars cover it. Is this the best? Can you please kindly suggest?

thanks

I would suggest you :

40$ unlimited no zone + unlim txt.
10$ vp
10$ Flex data option (10$ up to 100, 15$ up to 150, 20$ up to 500, 25$ up to 1GB)
---
65$ at the same 150MB that was suggested to you... you could even get a 4$ discount extra on the vp.


I'm not sure what the old city fido is..... However looking at their current pricing,

$35 - New City Fido
$25 - 500mb Data Add-on
Your choice $10 or $15 value packs
$70-$75 Plus Tax, No SAF

So I would think that you could do much better after being with them for 7 years. From what I see, they offered you a plan that is $2 more than if you were a new customer seeking the same thing.

The zone is much much larger with the old city fido and you don't get charged for incoming ld if your outside of your local calling area while still in the zone. (a Toronto cx would be able to go to Barrie and receive calls without getting charge LD.. on any other plan you would get charged ld.) finally in the old city fido plan it includes 1000 CF mins, for the few that would want that.

[Franchise10]

IMO.. Go Wind if your going to be using your phone mostly in the GTA. I would suggest waiting for Christmas when they expand their network further up North in the GTA. The CSR at Wind suggested to me that their holiday deals will be just as good but with better coverage by then. ;)

However if you do end up signing with Wind, I believe it's $45/month after the $29/month deal expires.. so that's still under the Fido's price.

So I just called fido to tell them that I am wanting to cancel (giving my 30 days notice) however it turns out that I can't give notice if I am porting my number. Which leads me to asking 'Will the fee be waived for not giving you notice' and the CSR told me no. So now I am pretty much forced to pay $200 for the cancellation of my plan and then another $70 for a month of usage which I wont be using! This is honestly insane! Has anyone had any luck getting retentions to waive this fee? I honestly do not think this is fair nor should I have to pay this if I am more than willing to give notice; however, I can't because then I wont be able to port my number.. great way of getting the last couple of bucks from a customer before they leave.>:(

[ceredon]

So I just called fido to tell them that I am wanting to cancel (giving my 30 days notice) however it turns out that I can't give notice if I am porting my number. Which leads me to asking 'Will the fee be waived for not giving you notice' and the CSR told me no. So now I am pretty much forced to pay $200 for the cancellation of my plan and then another $70 for a month of usage which I wont be using! This is honestly insane! Has anyone had any luck getting retentions to waive this fee? I honestly do not think this is fair nor should I have to pay this if I am more than willing to give notice; however, I can't because then I wont be able to port my number.. great way of getting the last couple of bucks from a customer before they leave.>:(

Contact the office of the president and give them a chance to waive it. Mention that you will be going to CCTS. if OPP declines, file a complaint with CCTS. They have been very clear that the carriers are in the wrong with these charges for dead air and have usually been deciding for the customer. No guarantees but chances are pretty good. Rogers now has a policy that managers can waive it because of this. Maybe fido does too.

[Parth]

So my current plan is:
17.50 - 200 min/5 pm evening/weekends etc.
10.00 - CID/VM/2500 text value pack
15.00 - 50 mb BB data plan

I used to have a credit for $10 to cover the value pack. My credit expired for it and now they refuse to give me another credit to cover it. Essentially they are saying I have to pay that or get a different plan. Their second plan option is terrible:
25.00 - 200 min, 5 pm ev/week, F2F, VM/2500 texts but no CID
5.00 - CID
-5.00 - credit for CID
15.00 - 50 mb BB data plan

Worst part is she wants me to sign a contract on this. I definitely don't want to get on a contract and would rather stick with my current plan and pay a few extra bucks and not have a contract.

Does anyone have any suggestions for a way to work something out for me? My old plan is perfect for me. It has everything I need. Gah I guess I would be willing to switch over to another carrier too. Pain in the ass but whatever.

[yvonnars]

So i called today twice ( don't know if it's a good idea but i couldn't wait), and they finally gimme this offer:

$50/month
200 minutes anytime
500MB
Caller ID (credit)
who called (sends a text msg to phone, credit)
visual voice mail (credit)

and unlimited:
evening from 5pm
incoming calls
international txt msg
canada-wide picture/video/text msg (credit)
(plus $5 credit)

plus $25 hardware upgradation fee is waived
so i need to pay 80ish for iphone 4 cuz i got some fido dollars.

I know this might not be the best time to call to negotiate for an iphone4 cuz 5 is coming out very soon.
but i'm a very inpatient person and iPhone 4 looks good enough.

When I called the first time the rep was very stubborn she said she'd give me the $30 plan plus $10 flex data and free caller ID. When I asked her for more discount she responded "I can only issue one credit". (so no voice mail and less data, basically being with Fido for 3 years only got me free caller ID, which my mom got for free anyways when she switched to fido).

After I talked with my mom and got more info I called again. Second time the lady offered me everything above for 55, and i had to pay for HUP. I told her that was too much, Bell has a plan with everything and 1GB data for 55 and i don't need to pay extra fees. Then she lowered the price to 50 but wouldn't go any lower cuz "iPhone plans have to be over 50".

But what I was looking for was something about $30 with iPhone, 100 min+text+incoming+100data(for when i get lost lol)+caller ID. I mentioned that in the second call but that rep said all iPhone plans have to be over $50 to cover the phone price. I felt like when i asked for what i wanted, she threw me bunch of other stuff that i do not need/use (such as visual voice mail, i don't even know what that is...), then charged me $50.

Can someone confirm this please is it true that iPhone plans have to be at least $50?
I know that Bell has a my fab 10 plan right now for iPhone that you can pay $40 for
200 min
unlimited talk with 10 numbers
unlimited all sorts of msgs
100MB
(no caller ID voice mail)

Although I feel like this is not the best deal for me, it is pretty good compare to plans from other companies i have looked into. Most other companies offer less than what i got for 60ish. The same thing with Bell will cost me 70. I don't want to sound too greedy but the only reason why i'm not 100% happy is that i couldn't get what i will actually need for the amount of money i was thinking about. The deal is good tho.

[spygurl13]

But what I was looking for was something about $30 with iPhone, 100 min+text+incoming+100data(for when i get lost lol)+caller ID. I mentioned that in the second call but that rep said all iPhone plans have to be over $50 to cover the phone price. I felt like when i asked for what i wanted, she threw me bunch of other stuff that i do not need/use (such as visual voice mail, i don't even know what that is...), then charged me $50.

Can someone confirm this please is it true that iPhone plans have to be at least $50?
I know that Bell has a my fab 10 plan right now for iPhone that you can pay $40 for
.

if you read through some of the last few pages here, there are many posts that talk about how for HUP for the iphone (or other smartphone except BB), a min $50 plan is required. Can't remember if it that is before or after credits are applied. You should refer to the links in frenchguys and thirstyears signatures

[theguru]

How's this for some offers:

200 min daytime
U/L incoming
U/L evenings/wkends & 5pm
Free F2F and F2R
VM/CID
U/L texts
6GB data for iphone
$61 + tax (will sell me iPhone 4 16GB for $99)

OR

City Fido
U/L incoming/outgoing
Free F2F and F2R
U/L texts
VM/CID
BBM/email
$41 + tax (they will sell me the bberry 9300 for $30)

I am considering waiting for the iPhone 5 to come out next month as pricing will be same as 4 ($159 for 16GB)

Are these good deals??

[mattt33]

if you read through some of the last few pages here, there are many posts that talk about how for HUP for the iphone (or other smartphone except BB), a min $50 plan is required. Can't remember if it that is before or after credits are applied. You should refer to the links in frenchguys and thirstyears signatures

...unfortunately the $50 minimum is after accounting for credits.

[thirstyears]

Are these good deals??
Yes (they offer good value), but are either of these a good deal for you is the real question.
These 2 offers are extreme opposites. One has limited voice with near unlimited data, and the other is the opposite with unlimited voice but no data other than email and BBM.
You need to determine what you actually need and want as far as services (and hardware) and then build a plan suited to your specific needs.

[chrischmielewski]

Unlimited Incoming
Unlimited Outgoing
6 gigs of Data
3way, voice mail, call waiting, call display
Unlimited Text Messages
$55 + tax

I had City Fido when it first came out in 2003/2004 and had it until I called and complained about 3 months ago. Anytime you mention WIND Mobile they seem to be willing to help.

[ceredon]

Unlimited Incoming
Unlimited Outgoing
6 gigs of Data
3way, voice mail, call waiting, call display
Unlimited Text Messages
$55 + tax

I had City Fido when it first came out in 2003/2004 and had it until I called and complained about 3 months ago. Anytime you mention WIND Mobile they seem to be willing to help.
Mentioning Wind can often have the exact opposite effect since they are instructed not to compete with Wind or Mobi.

Anyway, very good plan. Do you know the exact breakdown of the charges and credits?

[chrischmielewski]

Mentioning Wind can often have the exact opposite effect since they are instructed not to compete with Wind or Mobi.

Anyway, very good plan. Do you know the exact breakdown of the charges and credits?

This is how it shows up on my plan... hope it's what you were asking for

$35 Unlimited Voice Plan 35.00
Credit: Monthly credit of $10 -10.00
Credit: $5 Data Discount -5.00
Credit: Monthly credit of $5 -5.00
BB 3Y Data opt. 6GB 30.00
Value Pack 10.00
Tethering Access 0.00

BEFORE I got the plan above it looked a lot more confusing:

City Fido Toronto unlimited 45.00
Credit: Monthly credit of $10 -10.00
Credit: Monthly credit of $5 -5.00
Credit: $5 Data Discount -5.00
BB 3Y Data opt. 6GB 30.00
Value Pack 10.00
Tethering Access 0.00
9-1-1 Emergency Access Fee 0.75
System access fee 6.95
Credit: System access fee credit -6.95

[ceredon]

^If you got all of that in 2011, very well done. Every one of your credits would be forbidden these days.

[simplex123]

Is it harder to get a good deal with BB Data?
I've had my retention plan since last year when I renewed for an iPhone 4.
It was:
200 mins
200/Unl. E/WE+Eve. 5pm/F2F2R 17.50
Credit: Monthly credit $7 - ends Jul 26/11 -7.00
$30 BB Data Value Pack 30.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00
Minute Tracker 0.00

Long story, but right now I also have a free extra 500mb till November(1GB total), and lost one of the $7 credits. So my total comes to $53 every month which is pretty costly for what the plan is..

What I'd like to do is to keep the 1GB and lower the costs a little. I don't really care about the evening at 5. Do you guys think I can get them to change the credit and take away my evening at 5??

[Ryes]

Is it at all possible to keep my plan (which includes credits not offered nowadays) but port out the cell phone number (which i want to use on my land line) and have fido give me a different number for my plan? I'm willing to be creative such as doing a TOR to my husband or whatever possible if it would help the process. Any suggestions or advice would be appreciated

[TedKord]

OK, i am finally renegotiating my current plan since i am getting a free phone upgrade via a family member. Going to be getting a brand new INQ Cloud Touch (android 2.2 i think), already unlocked, for the cost of shipping only from a family member who got it from work but is too in love with their iphone 4 to even consider using it. Since i am getting a smartphone i figure now is the time to renegotiate when i add data.

Currently i get :

200/1000 E/WE + unlimited Incoming 25.00
Value pack (CID/VM/Whocalled) 11.00
Minute tracker 0.00
9-1-1 emergency access fee 0.75
System access fee 6.95
Total (pre tax) 43.70

I rarely if ever go over my allotted minutes, but as i am getting a smart phone i will be wanting to add data on, but i do not want to be paying much more than i currently am.

Other factors, been with fido for 7 years now, been without a contract for the last year. Just doing month to month. Have 178 fidodollars to play around with also if that can be used to my benefit.

What sort of things should i look into getting, and will me being on month to month for the past year hurt or help my renegotiation? I am fine with going back onto contract if the deal is worth it.

[ceredon]

Is it at all possible to keep my plan (which includes credits not offered nowadays) but port out the cell phone number (which i want to use on my land line) and have fido give me a different number for my plan? I'm willing to be creative such as doing a TOR to my husband or whatever possible if it would help the process. Any suggestions or advice would be appreciated
Possible, yes, but it against their policy. It's been done, so it could depend on your rep. The problem is that as soon as you port, your number is gone and your account is close with it. Some (with Rogers) have been able to get their account reactivated immediately with a new number, but they aren't suppose to do it. You are allowed to request a number change on your account, which would free your current number. But it would be placed on the aged number list and you would be unable to port it. If you get the right rep, you could open a new account (prepaid or m2m) at the same time, have them remove the old number from the aged list and overlay it onto your new account, then port this number to your landline. But again, this against policy.

Very do-able, but they won't because they want to prevent exactly what you are trying to do.

[ceredon]

Is it harder to get a good deal with BB Data?
I've had my retention plan since last year when I renewed for an iPhone 4.
It was:
200 mins
200/Unl. E/WE+Eve. 5pm/F2F2R 17.50
Credit: Monthly credit $7 - ends Jul 26/11 -7.00
$30 BB Data Value Pack 30.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00
Minute Tracker 0.00

Long story, but right now I also have a free extra 500mb till November(1GB total), and lost one of the $7 credits. So my total comes to $53 every month which is pretty costly for what the plan is..

What I'd like to do is to keep the 1GB and lower the costs a little. I don't really care about the evening at 5. Do you guys think I can get them to change the credit and take away my evening at 5??
The $7 credit for early evenings is a part of the plan and cannot be removed. Further, the other $7 you have is no longer allowed, so when renewal time comes around, you will probably lose that too.

[simplex123]

^ Oh damn. Does that means I won't be able to get anything until I renew again?

[ceredon]

^ Oh damn. Does that means I won't be able to get anything until I renew again?

You can change your plan mid-contract. Just don't expect credits to be as easy in the future (or even possible in some cases) or that credits you have now will be renewed when they expire.

[frenchguys]

Possible, yes, but it against their policy. It's been done, so it could depend on your rep. The problem is that as soon as you port, your number is gone and your account is close with it. Some (with Rogers) have been able to get their account reactivated immediately with a new number, but they aren't suppose to do it. You are allowed to request a number change on your account, which would free your current number. But it would be placed on the aged number list and you would be unable to port it. If you get the right rep, you could open a new account (prepaid or m2m) at the same time, have them remove the old number from the aged list and overlay it onto your new account, then port this number to your landline. But again, this against policy.

Very do-able, but they won't because they want to prevent exactly what you are trying to do.

It's not something that is done, is it technically doable, yes. however to release a number from the aging list is not something that is offered,,

it's by exception, the reason of why it would be done is if your number was changed by mistake or something like that, and it's with approval from TL that it's done. and the procedure to do it is a royal pain in the butt that only a few people really know how do to it.

[SizzleChest]

my current 2 year term expires today. this is what i'm working with now:

200/Unl. E/WE+Eve. 5pm 17.50
Value Pack 11.00
Can/US LD: 35 min. 5.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00
Minute Tracker 0.00
Total before taxes: $33.50

this plan does work for me as i rarely go over, but it's always nice to get a bit more. my value pack only includes 125 text messages and from what i'm reading, many people are getting 2500. also i've seen 100 long distance minutes for the same $5 that i only get 35 minutes for. is there anything else that i realistically could try to ask for when i call in. also, what happen if i didn't phone in? would the 2 year term automatically renew?

[Lemig0s]

Hey guys,

I think I just got the cheapest iPhone plan ever. It might not be a good deal for you if you use your phone a lot but it is definitely, I believe the cheapest plan that includes an iPhone:

200 day time minutes
evening weekend unlimited
Fido to Fido unlimited
Voicemail
Call display
2500 text messages
100MB data (I mostly use wi-fi. If I go over 100mb but under 500mb, it will be 10$ extra)
100$ iPhone 4 (I have 90$ Fido Dollars :D)
________________
38$ + tax

What you guys think?

Oh BTW hi I'm new, and this site is awesome :)

[Gero43]

my current 2 year term expires today. this is what i'm working with now:

200/Unl. E/WE+Eve. 5pm 17.50
Value Pack 11.00
Can/US LD: 35 min. 5.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00
Minute Tracker 0.00
Total before taxes: $33.50

this plan does work for me as i rarely go over, but it's always nice to get a bit more. my value pack only includes 125 text messages and from what i'm reading, many people are getting 2500. also i've seen 100 long distance minutes for the same $5 that i only get 35 minutes for. is there anything else that i realistically could try to ask for when i call in. also, what happen if i didn't phone in? would the 2 year term automatically renew?

If you hadn't phone in, I believe you had gone into a month to month. And if you had credits expiring at the end of your contract, you had lost them.

[evilkiddo1]

my new offer is:

for $25
200 minutes
unlimited fido to fido
unlimited evenings and weekends after 5pm
2500 texts
Caller id+vm

with the addition of unlimited email/unlimited social networking + instant messaging with a $5credit for the first year.
Total of $30 + tax (first year) $35 + tax (second year)


or

200 minutes
unlimited incoming calls
unlimited evenings and weekends after 5pm
unlimited global texting
unlimited social networking/unlimited email + instant messaging
call id+ vm
$38 + tax


how did i do? :D

[Gero43]

Can I get 1GB of data to get an Iphone and drop it to flex data next month or they won't allow it?
Also, how likely it is to get unlimited incoming calls for free these days with the 200 min plan.

Thanks in advance :D

[moonyrat]

My plan with fido is about to expire how to get credits for retention plan?
my new offer is:
for $25
200 minutes
unlimited fido to fido
unlimited evenings and weekends after 5pm
2500 texts
Caller id+vm

with the addition of unlimited email/unlimited social networking + instant messaging with a $5credit for the first year.
Total of $30 + tax (first year) $35 + tax (second year)


or

200 minutes
unlimited incoming calls
unlimited evenings and weekends after 5pm
unlimited global texting
unlimited social networking/unlimited email + instant messaging
call id+ vm
$38 + tax


how did i do? :D

[DoneDeal]

When the contract period ends for those with
a basic $15 voice and $30 6GB iPhone data,
does it just go month to month with the same features?

[DRGN89]

Hey guys,

I think I just got the cheapest iPhone plan ever. It might not be a good deal for you if you use your phone a lot but it is definitely, I believe the cheapest plan that includes an iPhone:

200 day time minutes
evening weekend unlimited
Fido to Fido unlimited
Voicemail
Call display
2500 text messages
100MB data (I mostly use wi-fi. If I go over 100mb but under 500mb, it will be 10$ extra)
100$ iPhone 4 (I have 90$ Fido Dollars :D)
________________
38$ + tax

What you guys think?

Oh BTW hi I'm new, and this site is awesome :)

my iphone plan is actually cheaper. its $22.50+tax minus the fido to fido. you basically only got credit on the fido to fido, everything else you're paying retention price for.

[ViR]

After 8 years of 90$ bills for CityFido(with data and stuff) all they offered me was $5 off? Goodbye fido..

[simplex123]

Oh man.. I called and got offered:
17.50 Unlimited E/W @ 5 + F2F2R
$30 BB Value Pack w/ CID,VM, Unlimited Txt/MMS, 500MB Data
= $47.50 + HST

OR

The same plan as above for $52.50 with the ability to bump up my data to 1GB if I go over 500MB.

OR

$17.50 voice plan as above + $10 Value Pack w/ CID/VM/Unlimited Txt + $30 for 6GB Data

I don't know which one I should go for!
Which comes up to $57.50 + HST

[Gero43]

Guys I need your help. I have been out of this thread for a long time.
I'm taking over a no contract line (3-years expired). I already negotiated a great plan if I get in a 3-years contract.
If I do the takeover since it is a no contract, I can get into a contract and get a hardware upgrade anytime right?
And does the hardware upgrade has to be at the same time you sign a 3-years contract or can I just sign and then get the phone anytime I want (as Rogers does)? and will my contract reset again?

[Ryes]

Had to cut my costs down so I went from my great plan of $65 for
30$ gb data
CID visual voice etc package free
Unlimited text free
$35 unlimited no zone talking

To $30.50
200 min plus unlim 5 pm and weekend $17.50
2500 text free (I rarely even use 100)
$3 call display
$10 flex data with 1 month extra 500 mb.

I suspect if I call back I can get 50 more min

I'm really going to miss my old plan but had to cut costs. Is there anything I can get other than 50 more anytime min? F2f isn't something I'd ever use. Really wish I could get that bonus 500 mb data for more than 1 mo

[Jproxy]

Oh man.. I called and got offered:
17.50 Unlimited E/W @ 5 + F2F2R
$30 BB Value Pack w/ CID,VM, Unlimited Txt/MMS, 500MB Data
= $47.50 + HST

OR

The same plan as above for $52.50 with the ability to bump up my data to 1GB if I go over 500MB.

OR

$17.50 voice plan as above + $10 Value Pack w/ CID/VM/Unlimited Txt + $30 for 6GB Data
Which comes up to $57.50 + HST

wow man! how did you manage to get such a great deal?

i still have the $17.50 voice plan, and so they offered me the following:

200minutes local calling
50mb data ( or 150mb depending on the phone i'm getting)
Unlimited evening @ 7pm & weekends
the Value pack
2,500 Text msg
= Aprox. $47
I didn't "accept it" but they noted it down for me, and also i asked about the iPhone 5 and they couldn't tell me anything


Please teach me how you got that amazing deal!

[fred2028]

wow man! how did you manage to get such a great deal?

i still have the $17.50 voice plan, and so they offered me the following:

200minutes local calling
50mb data ( or 150mb depending on the phone i'm getting)
Unlimited evening @ 7pm & weekends
the Value pack
2,500 Text msg
= Aprox. $47
I didn't "accept it" but they noted it down for me, and also i asked about the iPhone 5 and they couldn't tell me anything


Please teach me how you got that amazing deal!

Or you can get 200 min/5 pm unlimited e/w / 500 MB/unl SMS MMS/ CID VVM for $32.50

[vr6man25]

how do you get that?:arrowu:

[ceredon]

Guys I need your help. I have been out of this thread for a long time.
I'm taking over a no contract line (3-years expired). I already negotiated a great plan if I get in a 3-years contract.
If I do the takeover since it is a no contract, I can get into a contract and get a hardware upgrade anytime right?
And does the hardware upgrade has to be at the same time you sign a 3-years contract or can I just sign and then get the phone anytime I want (as Rogers does)? and will my contract reset again?
1) I think you are thinking of the Roger's policy of being able to renew a contract and do a HUP later. AFAIK, with Fido, if you renew your contract, that is the time you can HUP. If you choose not to HUP at that time, then you lose your HUP.
2)See answer 1, with the addition that with Fido, whenever you renew, the contract does not reset as it does with Rogers. With Fido, you contract stacks, so your new contract starts only after your only one ends.

[fred2028]

how do you get that?:arrowu:

$17.50 plan
$30 iPhone VP
-$15 credits
3 year term for everything

Also never be late on payments

[simplex123]

^ How do you get credits..? Did they just offer it to you?

[crimsontwo]

Oh man.. I called and got offered:
17.50 Unlimited E/W @ 5 + F2F2R
$30 BB Value Pack w/ CID,VM, Unlimited Txt/MMS, 500MB Data
= $47.50 + HST

OR

The same plan as above for $52.50 with the ability to bump up my data to 1GB if I go over 500MB.

OR

$17.50 voice plan as above + $10 Value Pack w/ CID/VM/Unlimited Txt + $30 for 6GB Data

I don't know which one I should go for!
Which comes up to $57.50 + HST

$57.50 is pretty standard. I had it for 2 years now (no contract). 200 minutes, 5pm, unlimited incoming, 6GB, caller id/visual voice mail, unlimited SMS (not international though).

[ceredon]

^ How do you get credits..? Did they just offer it to you?
You negotiate. You convince them credits are needed to keep you as a happy customer.
http://forums.redflagdeals.com/fido-retention-plans-376936/489/#post10978753

[Gero43]

1) I think you are thinking of the Roger's policy of being able to renew a contract and do a HUP later. AFAIK, with Fido, if you renew your contract, that is the time you can HUP. If you choose not to HUP at that time, then you lose your HUP.
2)See answer 1, with the addition that with Fido, whenever you renew, the contract does not reset as it does with Rogers. With Fido, you contract stacks, so your new contract starts only after your only one ends.

Thanks, now I remembered why I switched lol.
Yeah a rep told me I could pick a phone later np, but I remember those things you just told me so I came to confirm.
I called back and another rep made everything clear that I can't do it.
Had I done it I would have lost the HUP !

Kinda sucks the fact that I want an Iphone 5, but I can't renew for at least another month (or who knows when it will not be OOS after it releases).
And I guess the offer might expire as well.

Plan offered:
250 Weekday Minutes/Early 5PM
Unlimited Incoming Calls
Fido to Fido
2500 Text Messages/Caller ID and Name Display/Voicemail
6 GB Data
$50 a month including fees plus tax.

OR

$45
Same as above but without Fido to Fido and 500 MB of data but added Visual Voicemail and Unlimited Canadian and International Text Messages.

They will renew my $10 credit and $5 data credit.


So should I go to the store and get the HUP and mention that I have a retention plan offered?
Also, if I transfer the line over to my name, even though it is a NO-Contract she said I will have to wait 3 months to get a HUP! (She said it used to be 1 month but it changed). Is this true?!

[Devotion]

Hey, can someone help me please? Thanks.

So, I am currently on two plans; one from Mobilicity, one from Fido. I activated on the Student 25 plan around a month ago, but I never ported my Fido line. My Fido contract ends on October 11th, 2011. I was wondering how much I would have to pay Fido if I port my number over on September 27th - September 30th to get the $50 credit. Thanks.

[imagonnawina]

Hi everyone. This forum has been a great resource. Thank you.

I was hoping for a bit of advice. Here is my plan that is now M2M as of September (just under $90/mo with tax):

* EPP 200/Unl. E/WE+Eve. 5pm 17.50
* Credit: Monthly credit $5 - ends Sep 09/11 -5.00
* Canada Lg Dist.: 1000 min. 10.00
* Internet option / 6 GB 30.00
* iPhone Value Pack+VVmail 15.00
* Tethering Access 0.00
* Evenings starting at 5 p.m. 7.00
* Credit: Eve. Start. at 5 p.m. Cr. -7.00
* 9-1-1 Emergency Access Fee 0.75
* System access fee 6.95

I found this plan in the forum (total $57.50+tax):

* 200 minutes, 5pm eve/wk ($17.50)
* unlimited incoming
* 6GB ($30)
* caller id/visual voice mail, unlimited SMS ($10 value pack)

They weren't able to offer me that one exactly... Here was their counter ($70+tax):

* 200 daytime
* Eve weekends at 5pm
* unlimited incoming local
* unlimited text from canada to world
* 500 mb data
* call/name display
* vvm
* pic & vid messaging
* 1000 LD mins

It wasn't nearly as drastic of an offer to entice me. Having a nice data package and long distance mins are important to me.

Any advice? The guy on the line said he was "retentions" when I asked to be directed there... but he was the first one to answer. I don't know if I believed him, or if he just didn't buy that I was threatening to leave.

He also mentioned that they're no longer able to offer the $17.50 voice plan. When I call back in a few days, is there anything people have found helpful in the past to getting the $57.50 package?

[Ryes]

Got the $17.50 plan on Monday (yesterday) (changing from unlimited calling 6gb plan which was $65/month) for the last year of my 3 year plan, and modified it a little today so that effective on the next billing cycle:
250 min
2500 text
5pm unlimited weekday and weekend
Call ID only
Flex data 100 mb-1gb $10 for 100mb
500 mb free for 3 months only
$5 credit for the remainder of my term (not sure about this but today's agent said this credit will still be on my account until my contract ends and he said my monthly total should be $26.50 whereas yesterday's agent said it was $30.50

[frenchguys]

Hey, can someone help me please? Thanks.

So, I am currently on two plans; one from Mobilicity, one from Fido. I activated on the Student 25 plan around a month ago, but I never ported my Fido line. My Fido contract ends on October 11th, 2011. I was wondering how much I would have to pay Fido if I port my number over on September 27th - September 30th to get the $50 credit. Thanks.

depending on your plan, but it would be most likely a minimum of 100$ ECF. possibly also a minimum 100$ also for the DECF


Hi everyone. This forum has been a great resource. Thank you.

[...]
I found this plan in the forum (total $57.50+tax):

* 200 minutes, 5pm eve/wk ($17.50)
* unlimited incoming
* 6GB ($30)
* caller id/visual voice mail, unlimited SMS ($10 value pack)

They weren't able to offer me that one exactly... Here was their counter ($70+tax):

* 200 daytime
* Eve weekends at 5pm
* unlimited incoming local
* unlimited text from canada to world
* 500 mb data
* call/name display
* vvm
* pic & vid messaging
* 1000 LD mins

It wasn't nearly as drastic of an offer to entice me. Having a nice data package and long distance mins are important to me.

Any advice? The guy on the line said he was "retentions" when I asked to be directed there... but he was the first one to answer. I don't know if I believed him, or if he just didn't buy that I was threatening to leave.

He also mentioned that they're no longer able to offer the $17.50 voice plan. When I call back in a few days, is there anything people have found helpful in the past to getting the $57.50 package?

First, retention agents will also take overflow of regular calls, and it can also be the case that your number was targeted as at risk since your contract has ended, and therefore was redirected directly to cx relation.; Tho I'll say that for the counter it would instead be at 65$ given that there would be an automatic 5$ credit on the 30$ vp.

30$ 200/unlim @5 + unlim incoming + unlim txt
30$ CD, VVM, MMS/TXT, 500MB data (-5$ discount)
10$ 1000 can ld min
---
65$. you could possibly get an extra 5$ off to make it at 60$, however that would be the minimum pricing for the included services.

Now the plan that you were looking for is not possible for you to have with a phone upgrade, nor on a month to moth basis; to be able to renew you need a voice plan of at least 25$, for sure you could get it with agreement, but the only benefit would be a 50$ one time discount and a plan at a lower price. Also, your goal plan is as well as partially impossible for you to get; Now, there is no such of thing as a 10$ vp that would include CD, VM and anywhere near unlim txt messages.

[Jimmygd]

Hmm im in a little problem here
i had the 17.50 plan with with caller id and some other stuff
i had credits that ended in aug. one credit of 10 dollars
i phoned to try to get that credit back.. the lady wouldnt give it to me.. she said she couldnt change my plan
since i only have a year left i told her to cancel my plan, she did...

will they call me back to try to get me back? or did i just actually cancel the plan?

[mattt33]

Hello! I am a follower on here, and a frequent poster on the Rogers threads but i'll be honest I am not that knowledgeable with the ins and outs of the Fido deals. I am trying to work out a new deal for my girlfriend as her contract just expired last week. After a couple calls, I managed to get this...but really I was hoping you guys can shed some light for me as to whether it's a good deal or just mediocre.

$25 voice
- 150 weekday minutes + eve/wkends
- unlimited text (supposedly?)
$30 6gb data
$10 value pack
- CD, VM, 2500 text
$10 Cdn 1000 LD minutes
---
75
credits:
$10
$5
-----
$60 +tax

Thanks very much for any insight :)

[anony]

are retention plans and credits available if you're on a month-to-month plan after your contract expired?

[fred2028]

Hello! I am a follower on here, and a frequent poster on the Rogers threads but i'll be honest I am not that knowledgeable with the ins and outs of the Fido deals. I am trying to work out a new deal for my girlfriend as her contract just expired last week. After a couple calls, I managed to get this...but really I was hoping you guys can shed some light for me as to whether it's a good deal or just mediocre.

$25 voice
- 150 weekday minutes + eve/wkends
- unlimited text (supposedly?)
$30 6gb data
$10 value pack
- CD, VM, 2500 text
$10 Cdn 1000 LD minutes
---
75
credits:
$10
$5
-----
$60 +tax

Thanks very much for any insight :)

I'd say that's OK, I'd try to get another $5 or $10 credit out of them, especially if you are going to sign.

[almuf]

are retention plans and credits available if you're on a month-to-month plan after your contract expired?

it says on your bill if your credits are going to expire or not. And most probably, they wont renew your credits till you sign another 2/3 years of agreement.

[Poweredpark]

i have several m2m accounts and had credits reinstated after becoming expired. but just like everything here, mileage may vary


it says on your bill if your credits are going to expire or not. And most probably, they wont renew your credits till you sign another 2/3 years of agreement.

[caoyh1]

My fido contract is expiring soon. Just wondering what is the least expensive contract to get a new iphone 4 (forget about iphone 5 for now).

I am currently on $17.5 contract, can I add flex data plan to get a new iphone?

[ceredon]

My fido contract is expiring soon. Just wondering what is the least expensive contract to get a new iphone 4 (forget about iphone 5 for now).

I am currently on $17.5 contract, can I add flex data plan to get a new iphone?

You'll need to bump up to a voice plan of at least $25 and you will need contract data and voice and data combines (minus credits) must be $50 or greater. Contract data options start at $25.

[Gero43]

Fido can't renew my $10 credit if I have a plan less or equal to $25 . If I have one over $25, it can't be unlimited plans either. Basically they can only renew my $10 credit on a $35 plan that only has text messages and 350 min. That, plus contracts stack up :S so 3.5 years. Also, they don't have Fido to Fido or any plans that includes it or to Rogers anymore and no other features can be added.
Can't believe how crappy Fido turned into.
Adding to that it's poor phone selection...Is really Fido getting profit out of "good customer service" and "rogers network"?

[ceredon]

Fido can't renew my $10 credit if I have a plan less or equal to $25 . If I have one over $25, it can't be unlimited plans either. Basically they can only renew my $10 credit on a $35 plan that only has text messages and 350 min. That, plus contracts stack up :S so 3.5 years. Also, they don't have Fido to Fido or any plans that includes it or to Rogers anymore and no other features can be added.
Can't believe how crappy Fido turned into.
Adding to that it's poor phone selection...Is really Fido getting profit out of "good customer service" and "rogers network"?
At this point, I honestly think they are daring customers to leave. So far it seems they made the right bet and customers are no leaving in droves, even with the new restrictions. I think if and when AWS is supported by the iPhone and as contracts that were in place when the new carriers first opened start to expire, we will see more people moving to the new carriers. Until that happens (regardless of why), Fido and Rogers made a bet that seems to be well placed. If no one leaves, why would they change?

[mikechen2627]

hi guys, I know that many people on this board are good at negotiate with fido. My fido contract is approaching to its end. Can I get a better deal or price cut here? Any suggestion. Thank you!

My current plan is 2 year.
200 daytime, unlimited fido-fido, unlimited early evening and weekend start from 5 pm, 2500 text, caller ID, voice mail

all in total is 23.00+tax

anything can be done better than this, even I add a based data plan like 100 mb, thank you!:)

[y2jversion1]

Oh boy, hope you have a heavy duty flame-suit on for not posting in the existing 1233 pg thread: http://forums.redflagdeals.com/fido-retention-plans-376936/

[xanta]

If no one leaves, why would they change?

BINGO!!

Poeple, if you’re not happy with Fido, please leave! I’ve handled several accounts and changed most acc to Wind!

SHOW EM Who’s the BOSS!!

Let iPhone 5 be AWS!

[Gero43]

At this point, I honestly think they are daring customers to leave. So far it seems they made the right bet and customers are no leaving in droves, even with the new restrictions. I think if and when AWS is supported by the iPhone and as contracts that were in place when the new carriers first opened start to expire, we will see more people moving to the new carriers. Until that happens (regardless of why), Fido and Rogers made a bet that seems to be well placed. If no one leaves, why would they change?

My friend was cancelling the service as he moving out so I thought I would take over his plan for my mom and get myself an Iphone 5 when it comes out and buy her a blackberry 9780 that she likes off Kijiji.
It ended up so bad I had to apologize to my friend for not taking over the contract because what they offer me is just unacceptable.

I've dealt many contracts with Rogers and at least they are willing to renew credits if you have them, and budge (even though not very often, but they do if you have a good excuse). It seems Fido reps are tied to the system and cannot do anything no matter what the situation is!

Am I suppose to renew for 3-years and pay $65 a month for 3 and a half years when my friend is currently paying $17.5 a month for the plan and value pack!? I felt totally ripped off and I hope my friend cancels the service. For a second I thought Fido was the "low-budget" side of the wireless business but I guess their ego got too high with "good customer service and signal" and now they are looking for people to pay ECF and go with Chat-R (which they might be promoting right now as "the new fido" like what Fido used to be when it started).

And you are right, people don't leave, why bother? I always thought they give too much, but now I believe they went from one extreme to the other. If Iphone comes with an AWS version, oh yeah you will see tons of people going for those "unlimited data plans".

[frenchguys]

hi guys, I know that many people on this board are good at negotiate with fido. My fido contract is approaching to its end. Can I get a better deal or price cut here? Any suggestion. Thank you!

My current plan is 2 year.
200 daytime, unlimited fido-fido, unlimited early evening and weekend start from 5 pm, 2500 text, caller ID, voice mail

all in total is 23.00+tax

anything can be done better than this, even I add a based data plan like 100 mb, thank you!:)

you currently have

25$ 200/unlim @5 + F2F + VM + 2500 txt
7$ CD
0$ early nights
10$ discount X ? mths
---
23$,,, that is already a retention plan/deal that was made to you,,, are you really thinking that you would be able to have an even better pricing than that or add more service for it? To have it lower, not really (there's no *direct* competition to fido that currently offer deals any close that this at your pricing). Tho there could always be option to add more service much more expensive (it would deff. not remain at 23$) possibly around 27$-28$ for same plan adding the 100MB, but you would not be eligible to get a smartphone on a 3Y agreement with this.

[frenchguys]

Fido can't renew my $10 credit if I have a plan less or equal to $25 . If I have one over $25, it can't be unlimited plans either. Basically they can only renew my $10 credit on a $35 plan that only has text messages and 350 min. That, plus contracts stack up :S so 3.5 years. Also, they don't have Fido to Fido or any plans that includes it or to Rogers anymore and no other features can be added.
Can't believe how crappy Fido turned into.
Adding to that it's poor phone selection...Is really Fido getting profit out of "good customer service" and "rogers network"?

It's been a good 3 years since no retail plan has the F2F included, tho to this date there is still a 10$ option that can be added F2F canada-wide and at cx relation there is still a 10$ option that includes F2F/R locally. Those option do have feature credit and therefore can be credited or voice credit could be added to partially credit them.

you're looking for a smartphone so

25$ 200/unlim + *F2F* + VM + 2500txt
30$ smartphone vp (CD, VM, unlim txt, MMS, 500MB)
5$ discount X 36
early night offer
50 extra mins offer
---
50$ or if you want more data at 53$ you could have the same 25$plan + 6GB data + CD.

with F2F/R then

25$ 200/1000 + unlim incoming call + CD
30$ smartphone vp (CD, VM, unlim txt, MMS, 500MB)
5$ F2F/R renewal offer
5$ discount X 36mths
---
55$,


At this point, I honestly think they are daring customers to leave. So far it seems they made the right bet and customers are no leaving in droves, even with the new restrictions. I think if and when AWS is supported by the iPhone and as contracts that were in place when the new carriers first opened start to expire, we will see more people moving to the new carriers. Until that happens (regardless of why), Fido and Rogers made a bet that seems to be well placed. If no one leaves, why would they change?

That's simply because most cx are aware that on the market, if they want smartphone at the discounted price, they would be paying 50$, and at cx relation for that 50$ it would be with more service that they'd find elsewhere.


[...]
For a second I thought Fido was the "low-budget" side of the wireless business but I guess their ego got too high with "good customer service and signal" and now they are looking for people to pay ECF and go with Chat-R (which they might be promoting right now as "the new fido" like what Fido used to be when it started).


Yes, fido is part of the low budget segment just like Koodo and Virgin... (try to get 25$ or less retail plan at Bell, Telus or Rogers). However, just like Koodo and Virgin, Fido is not part of the "extreme low budget/cheaper/restricted service" as Mobilicity, Wind mobile, public mobile. nor part of the "low budget/restricted service" option like Chatr and solo.

[almuf]

i have several m2m accounts and had credits reinstated after becoming expired. but just like everything here, mileage may vary

that's why i said most probably. in these days, it is very difficult to get ceredits for m2m accounts if you are not paying around 20 bucks or higher. but, nothing is impossible :)

[ceredon]

That's simply because most cx are aware that on the market, if they want smartphone at the discounted price, they would be paying 50$, and at cx relation for that 50$ it would be with more service that they'd find elsewhere.

I don't think most customers know there is a $50 minimum. I think most customers accept what they are told and they find out only when going to the carrier for a phone. I think if most customers understood that all of the big 3 had all agreed on the same minimum price there might be some discussion of an criminal investigation of collusion. I don't think there would actually be an investigation just a discussion.

[jacobe]

I called Fido earlier today and man am I disappointed.

Contract is ending in December.

The best data deal apparently is $25 data plan (500mb), $25 voice plan (150DT, EVE&WKND @5, UNLIMITED TEXT), $10 value pack (vm, ID, who called) = $70+tax/month. Wouldn't even budge for any possible credit. The agent talked trash about how other companies will have hidden fees that will cost more than this really good deal. No offense to him, but I don't believe this.

I will call again.

Canceling my plan to take advantage of other companies promotions right now wouldn't make sense because of their $100 minimum ECF scheme.

:evil:

[Ryes]

I have this and wonder about how to get visual voicemail added or anything else that could be added without the price going up more than a couple bucks

250 min
5 pm weekend
2500 text
Call id only
10$ flex data
$30.50

Was told nothing could be done. Is that true?

[ak-47]

has anyone call Fido regarding availability of the iphone 4s?

[moin.g4]

has anyone call Fido regarding availability of the iphone 4s?

I just called and they said they don't have official confirmation from Apple yet, but should be getting it soon and that pre-orders will be available on their website once that happens.

[smorjug]

iphone 4S = iphone 4 for photograph (new cam) with no arms (siri)!

Will I stay with my 3G or upgrade to 4S...? I don't know!

[ak-47]

Hoping they will have the 16gb 4s for $199 on a two year contract...will almost be free with my fido dollars. Regardless whether the 4s is a lemon, this will be a huge improvement coming from a RAZR 2 :D

[tony_0412ang]

Sorry guys , I just get confused. Who is this custom relationship department? Is it the same as the fido retation department.

Thank you for letting me know

[DaSnipe]

Hoping they will have the 16gb 4s for $199 on a two year contract...will almost be free with my fido dollars. Regardless whether the 4s is a lemon, this will be a huge improvement coming from a RAZR 2 :D

Good luck with the 2 year contract, won't happen on an iPhone in Canada with all the 3 year contracts

[Devotion]

Hey there all guys! Can someone please help me?

So, I am currently with the $25 BTS plan with Mobilicity. (Unlimited Talk, Text, Data, but bad coverage.)

However, I still have the $15 Fido Retention plan going until 10/11/2011.

My plan's features include:

- 100 Local Minutes
- Unlimited Text
- Unlimited after 7PM and/or Weekends

(Basically the normal $25 Fido plan - $10 credit = $15/Month)

Should I keep the Fido Retention Plan or stick with Mobilicity?

Also, my friend somehow has an AT&T plan in Canada!
Anyone heard of this deal?

For $20/Month, he gets:

- Unlimited Talk
- Unlimited Text
- 500MB of Data

Can someone tell me if this plan is available? He apparently got it from an employee who works at AT&T Canada.

Overall, can someone tell me the best option to choose? THANKS A LOT! :D

[xGambitx]

what is the number for retentions?

the one in the tag is not working anymore.

[Xpeciality]

Currently I am on the month to month plan for $35/month and I get 150 Daytime Minutes + Unlimited Local Incoming Minutes + Unlimited Evenings from 6 p.m.and Weekend + Unlimited Text Messaging(including international text) + Call Display. However, I would like to get the iphone4 and get a data plan for a good price. Is it even possible that I can get a retention plan?

[frenchguys]

I just called and they said they don't have official confirmation from Apple yet, but should be getting it soon and that pre-orders will be available on their website once that happens.

AS per apple website the iPhone 4S will be available in canada on Oct 14. At fido you should be able to reserve it starting on the 7th by log-in into your fido.ca account, you will be able to get it directly to your closest fido store.


Hoping they will have the 16gb 4s for $199 on a two year contract...will almost be free with my fido dollars. Regardless whether the 4s is a lemon, this will be a huge improvement coming from a RAZR 2 :D

Of course can't say just yet,, but that would be wishful thinking a 2Y agreement for the iPhone... The only "smartphone" that you can get at the fully discounted price on a 2Y agreement is the samsung galaxy-Q which is an entry-level smartphone.... any other will be 3Y agreement.


what is the number for retentions?

the one in the tag is not working anymore.

That's call doing 611 from your phone then press option 2 to speak with an agent, then telling them why you are thinking about going elsewhere,

[spawn582]

iphone 4S = iphone 4 for photograph (new cam) with no arms (siri)!

Will I stay with my 3G or upgrade to 4S...? I don't know!

if you had the iphone 4 i would say no to the upgrade. however you having the 3g, it is a great upgrade as the 3g is so damn slow.

[ceredon]

iphone 4S = iphone 4 for photograph (new cam) with no arms (siri)!

Will I stay with my 3G or upgrade to 4S...? I don't know!
From a 3G? Upgrade. The 3G is horribly slow and has horrible battery life. Hell, upgrade to a 3GS or an iP4 if you don't want the 4S, but upgrade to something.

[chuckfredgoose]

What is a good case for a iPhone 4/4S (assuming they have the same button layout and dimensions)?

[smorjug]

From a 3G? Upgrade. The 3G is horribly slow and has horrible battery life. Hell, upgrade to a 3GS or an iP4 if you don't want the 4S, but upgrade to something.

I know that I need to upgrade but i want to be able to upgrade for the iphone 5 (yes, the true one!). Do you think that I can sign a new contract of 2 years with HUP for the next iphone (the 5) and buying iphone 4?

[ceredon]

I know that I need to upgrade but i want to be able to upgrade for the iphone 5 (yes, the true one!). Do you think that I can sign a new contract of 2 years with HUP for the next iphone (the 5) and buying iphone 4?
No, but you couldn't HUP with a 2 year renewal either anyway.

[tony_0412ang]

what type of data plan we can get alone the iphone4s? I just called the 611 number and the guy told me the 6g data offer expired few days ago though. Is this true? Can we still get 6g data for the new iphone?

[theguru]

Just want to get your thoughts on this retention deal... customer for 10 years

200 daytime
UL F2F/F2R
eve/wkends @ 5pm
UL incoming
UL text
VM/CID
6 GB data iphone

$61/month for 3 yr contract

Thoughts??? Any more room for them to sweeten the deal?

[xGambitx]

was offered:

200 daytime min
unlimited incoming
1000 texts
caller id
5pm evenings 1000 min. VOICE --- 20$ with 10 credit
500mb data DATA --- $20 with $5 credit

with credits its 40$ plus tax. :|

[straysheepie]

Just want to get your thoughts on this retention deal... customer for 10 years

200 daytime
UL F2F/F2R
eve/wkends @ 5pm
UL incoming
UL text
VM/CID
6 GB data iphone

$61/month for 3 yr contract

Thoughts??? Any more room for them to sweeten the deal?

Similar situation, been with Fido for nearly 10 years and originally negotiated a deal in late May when I was still under contract to prep for the iPhone launch which both the rep and I thought would be during the summer, which they will no longer honour... I am contract-free now and they offered:

$30 plan
200 min daytime
Unlimited incoming
Evenings/weekends at 5 pm
Unlimited text worldwide
+50 renewal bonus daytime minutes (which I don't need)

$10 visual voice mail and CID iPhone value pack -$10 credit

$30 6 GB plan

For a total of $60.

My original offer was $55 including all of the above plus 50 min Can/US LD which they say no longer exists and the rep was unwilling to try for something around the $50/$55 price point by taking away something else, so I'm pretty upset and am seriously considering porting out :( I'm loyal to Fido but I feel they really don't give a crap about retaining their customers now.

[toyopl]

I need help with getting cheaper plan, paying waaay too much.
We talk a fair ammount but we use verry little of the data.
We're 1.5 years into our 3 year contracts.
Me and my wife both have same plans on our Iphones, we pay $80 or $101 after taxes each, so $200 together.

Plan
Unlimited Local Minutes + Unlimited Canadian text messages + 6GB of Data

[ceredon]

I need help with getting cheaper plan, paying waaay too much.
We talk a fair ammount but we use verry little of the data.
We're 1.5 years into our 3 year contracts.
Me and my wife both have same plans on our Iphones, we pay $80 or $101 after taxes each, so $200 together.

Plan
Unlimited Local Minutes + Unlimited Canadian text messages + 6GB of Data

Unless you tell us what you need in a plan the best you can expect here is guesses. If you want to keep something similar to what you have now but for less it won't happen with fido. Check out wind and mobi in that case.

[EnyCe]

I need help with getting cheaper plan, paying waaay too much.
We talk a fair ammount but we use verry little of the data.
We're 1.5 years into our 3 year contracts.
Me and my wife both have same plans on our Iphones, we pay $80 or $101 after taxes each, so $200 together.

Plan
Unlimited Local Minutes + Unlimited Canadian text messages + 6GB of Data

If you use very little data then why bother having 6GB? Go for something lower.

[RayKon]

I need advice.

I am now month to month with fido. Has been a customer of them for about 5 years.

This is what I aspire to have:
200 Daytime; unlimited E+W@5pm-8am
Unlimited Incoming
VM, CID, WhoCalled, SMS messages (125 is enough)
Flex Data Plan
Smartphone (android)

I have no problem with a 3 year contract.

Any idea what would be a reasonable prices for these?
I also don't understand how credits work. Should ask for it? And would credit be applicable on the total price before tax and for how long if I opted for 3 year contract. Also, am I allowed to use FidoDollars with such discounts applied?

[laptopuser]

ive had this plan for a while, im off contract, what do you guys think about it & do you think I could get something better:


unlimited canada wide calling/texting from any location + unlimited long distance to US
value pack (call display etc)

$60

[L4cky]

Do not buy the iphone 4s. It's a scam. Wait a few days for the nexus prime!

[raniosman]

Do not buy the iphone 4s. It's a scam. Wait a few days for the nexus prime!

To be bought at full price. I doubt Rogers/Fido will have it to their line-up... ESPECIALLY FIDO.

It would be good to sign a contract and get the 4S at discount price, sell it and buy the Nexus Prime

[Ryes]

Can you get any credits on data if you are already on a plan (ie can't sign a new plan at the moment).

I recently changed to the $17.50 plan and flex data. I suspect I'll average about 500 mb per month and wish that I could get some form of data credit. Is this possible?

[oyunyuno]

I know that Fido retention needs a minimum of $50 phone plan to get an iPhone. Is it possible to sign the $50 contract and then bump data down to the $10 flex data plan?

[ceredon]

I know that Fido retention needs a minimum of $50 phone plan to get an iPhone. Is it possible to sign the $50 contract and then bump data down to the $10 flex data plan?
Yes. You will automatically be charged the $200 data cancelation fee for going to non-contract data, however.

[devils-haven]

just called retention, they said 6gb plan is gone, advised to wait a week as it maybe due to iphone 4s launch, and they possibly needed to update codes, and hopefully plan will be back after the 14'th

[TraxApparel]

yeah .. thats true

[thirstyears]

Can you get any credits on data if you are already on a plan (ie can't sign a new plan at the moment).
I recently changed to the $17.50 plan and flex data. I suspect I'll average about 500 mb per month and wish that I could get some form of data credit. Is this possible?
Currently, no credits are possible with either of those two options
you can change your plan and options at any time, not just at renewal

[popbottle]

what is the number for retentions?

the one in the tag is not working anymore.

call 611, then push 7, then push 3

[moin.g4]

Negotiated this plan for the iPhone 4S, they will apply it at pickup:

250 daytime
Unlimited incoming calls
500MB iPhone Data
Unlimited Texts/Visual VM/CID/WhoCalled
1000 Canadian LD Minutes

$50

Might consider dropping incoming calls or going from 1000-->100 LD minutes for $5 less ($45).

[g8o4lyf]

Hello people, I am looking for some advice. We have 2 lines with fido under one account. The contracts ended last month. Also have $110 fido dollars. Right now we are on the $17.50 plan and one of the lines has voicemail so in the end the bill comes to $70 (which is lame). So I wan't to make some changes. I have a few questions...instead of posting all at once right now the first thing I wan't to know; is it possible to have a contract only on one line and the second line would stay month-to-month contract free ?

[MegaCreation]

is it possible to have a contract only on one line and the second line would stay month-to-month contract free ?

Yes.

[g8o4lyf]

Yes.

Any special bargaining required for that ? I was thinking of getting an iphone 4s on a $25 voice + $25 data = $50 plan on one line and the other line will probably get ported out to wind or mobi. Not sure on the end result of the second line so that's why I wan't to keep it free of contract. Which brings me to my next question...if I don't port out then is it possible to get another smartphone on contract on the 2nd line later on ?

[deabutton]

Currently I have:

350 weekday minutes + 50 bonus minutes $35
unlimited text
unlimited eves and weekends at 5pm
value bundle $10
total: $45 plus tax = $50.40

don't currently use all the minutes up, but have used all the minutes in the past
do text 100-200 texts per month
don't use data

wondering if there is a better plan out there for what i use my phone for - either with fido or with another company. just can't afford the $50 per month right now. got the bonus minutes for renewing a 3 year contract just over 1 yr ago. the ECF is killer... wondering what happened to the gov't killing that fee.....

[THINKPADT61]

This is the best fido were able to offer me:

$50
150 daytime
Unlimited @ 5pm
unlimited text
CID
VM
500mb data

I really dont see why i would stick with fido... can anyone tell me if I can get a better deal before switching sometime next week?

[ak-47]

Negotiated this plan for the iPhone 4S, they will apply it at pickup:

do you know the price of the 4S on a 2 year or 3 year contract?

[moin.g4]

do you know the price of the 4S on a 2 year or 3 year contract?

Nope they don't have the details yet, only that preorders start tomorrow and it releases on the 14th. So I'm guessing that the pricing will be up tomorrow.

[vancity999]

I was offered the following (have been a customer for ten years and have two lines) =

$30 Voice plan - 200 daytime minutes, unlimited incoming, unlimited evenings starting @ 5pm and weekends, unlimted text worldwide
$30 6GB data plan
$10 Value Pack (voicemail, caller id, who called)

- $10 discount on voice plan
- $4 discount on value pack

Total: $56 plus taxes

+ using $190 fido dollars towards new iphone

Is this a good deal?

[g8o4lyf]

I think one important aspect most people overlook when doing a fido vs bell vs telus at $50 is that except fido the other guys are still rocking 9pm evenings. Personally that is why I don't want to leave fido.

[ichigonopowder]

This is the best fido were able to offer me:

$50
150 daytime
Unlimited @ 5pm
unlimited text
CID
VM
500mb data

I really dont see why i would stick with fido... can anyone tell me if I can get a better deal before switching sometime next week?
I just called them and was offered the same thing and was told that the price is non negotiable. I told the rep that my friend who signed for a new contract was offered the same plan but for $34 a month + tax and the rep said that it's because new customers are not given the opportunity to use fido dollars and I am. I think the reason she gave me is absolutely ridiculous.


I think one important aspect most people overlook when doing a fido vs bell vs telus at $50 is that except fido the other guys are still rocking 9pm evenings. Personally that is why I don't want to leave fido.
but with bell you can choose one additional feature one which allows for evenings to start at 5.

[TheDuffMan]

Just spoke with Fido retentions, I currently have two phones on our account and we came off our 3-year couples plan earlier this year. Here's what they offered for both phones, for others that may be interested. We've been customers on this account for the 3 years.

250 DT, UL eve/weekends starting 5pm
F2F UL
Call display/voicemail
2500 outgoing texts
500 mb

$50/each, total $100.

I know there's the $50 minimum for iPhones and this plan covers all our needs easily. I'm happy :) An interesting thing is both times I called I was put through and appeared as a Fido employee to them, and they asked for a service ID or something. This was when hitting '#' for more information about the iPhone. It always puts me at an employee menu which was strange. But no wait times for CSRs :) They were very surprised both times when I said I was a customer.

[ceredon]

I think one important aspect most people overlook when doing a fido vs bell vs telus at $50 is that except fido the other guys are still rocking 9pm evenings. Personally that is why I don't want to leave fido.

Fido doesn't compete with Bell or Telus, so comparing them is sort or pointless. They compete with Koodo and Virgin, both of whom offer 7PM evenings (koodo does 5pm or 7 depending on plan). Koodo also included unlimited Canadian long distance in all of their Canada Wide plan (which is all except city
Koodo plans). Koodo's City Koodo plans are similar to Fido's but dot include the zoning trap.

Comparing them to their actual competitors is a better comparison an unfortunately doesn't reflect as well.

[Rehan]

This is the best fido were able to offer me:

$50
150 daytime
Unlimited @ 5pm
unlimited text
CID
VM
500mb data

I really dont see why i would stick with fido... can anyone tell me if I can get a better deal before switching sometime next week? Do Bell/Telus/Rogers have anything better? Or would you be switching to Wind/Mobilicity/Koodo?

[ceredon]

Do Bell/Telus/Rogers have anything better? Or would you be switching to Wind/Mobilicity/Koodo?

$55 at koodo retail pricing would get you:
-100 daytime
-unlimited evenings after 7
-Unlimited Canadian long distance
-vm,CID
-unlimited texting
-unlimited MMS
-2GB data
$5 more would bump it to 150 daytime and 5pm evenings.

That's assuming you pay retail and could get a $5 or $10 discount.

And why do you lump koodo in with wind/mobi? Koodo is to Telus as Fido is to Rogers: same network, lower prices.

[brucered]

i know they won't sell the iphones now at the discounted price without a $50+ plan....but what about the ANDROIDS? i can HUP in December, currently on $17.50 voice plan, just ending a 3y term.

can i get an android for the discounted price and keep my current voice plan or perhaps add a $10 flex data to it?

also, is the early cancellation of Data with fido still $200. so you buy the iPhone for $159 3/y with $50 voice/data, then dump data after 2 months...

[g8o4lyf]

Someone asked above if anyone has a better plan, I just read on mobilesyrup that bell is offerring a new $55 plan. It has everything you can expect in that price. Including earlier evenings.

[excel]

I know that Fido retention needs a minimum of $50 phone plan to get an iPhone. Is it possible to sign the $50 contract and then bump data down to the $10 flex data plan?

I know this is Fido thread, is Rogers the same?

[ceredon]

Someone asked above if anyone has a better plan, I just read on mobilesyrup that bell is offerring a new $55 plan. It has everything you can expect in that price. Including earlier evenings.
No VM or CID in that, I think. Also, it is Saskatchewan only.

[ceredon]

i know they won't sell the iphones now at the discounted price without a $50+ plan....but what about the ANDROIDS? i can HUP in December, currently on $17.50 voice plan, just ending a 3y term.

can i get an android for the discounted price and keep my current voice plan or perhaps add a $10 flex data to it?

also, is the early cancellation of Data with fido still $200. so you buy the iPhone for $159 3/y with $50 voice/data, then dump data after 2 months...
Depends. If it is considered a smartphone, then the same requirements apply. I think they have one Android feature phone without the smartphone requirements. I think you still need a $25 minimum voice plan to get it, but yes you would be able to use whatever data you want, including flex.

[Silk_3]

Questions:

I am eligible to hardware upgrade with Fido in February 2012.

Any chance the reps would budge and let me have a 4S?

Any excuses or specific things I can say to get them to give me a 4S?

Also wondering if it is possible to get a iPhone 4S with a 2 year deal.
Ideally I'd like to sign a 2 year deal in order to get an upgrade 1 year earlier.

[ceredon]

Questions:

I am eligible to hardware upgrade with Fido in February 2012.

Any chance the reps would budge and let me have a 4S?

No, not at subsidized pricing. This could change if Fido again offers some sort of special upgrade path for early upgrades, as they have in the past. This might mean allowing upgrades in the last 14 months (so you would be eligible) or letting you pay an 'admin' fee to become eligible early (i.e. $100-$200 fee, plus the discounted price). If they don't, then you will pay full price unless you wait until feb.



Any excuses or specific things I can say to get them to give me a 4S?

Could tell them you dropped your in a lake and need a new phone. Don't think there is much you can say to get them to bend the rules.



Also wondering if it is possible to get a iPhone 4S with a 2 year deal.
Ideally I'd like to sign a 2 year deal in order to get an upgrade 1 year earlier.
yes, but you will pay full price for the phone. If you want a discounted phone, then you need three years and you need to meet the plan eligibility requirements. $25 voice plan minimum, contract data ($25 minimum), so $50 minimum on a 3 year contract. If you renew in Feb, then you will end up with a 3.5 year or 42 month contract.

[Silk_3]

No, not at subsidized pricing. This could change if Fido again offers some sort of special upgrade path for early upgrades, as they have in the past. This might mean allowing upgrades in the last 14 months (so you would be eligible) or letting you pay an 'admin' fee to become eligible early (i.e. $100-$200 fee, plus the discounted price). If they don't, then you will pay full price unless you wait until feb.


Could tell them you dropped your in a lake and need a new phone. Don't think there is much you can say to get them to bend the rules.


yes, but you will pay full price for the phone. If you want a discounted phone, then you need three years and you need to meet the plan eligibility requirements. $25 voice plan minimum, contract data ($25 minimum), so $50 minimum on a 3 year contract. If you renew in Feb, then you will end up with a 3.5 year or 42 month contract.

Thanks for the help ceredon.
I guess i'll try calling today and hope for the best.

Also, any news on a 6GB promo again?

[moin.g4]

This is the best fido were able to offer me:

$50
150 daytime
Unlimited @ 5pm
unlimited text
CID
VM
500mb data

I really dont see why i would stick with fido... can anyone tell me if I can get a better deal before switching sometime next week?

I got 50 extra daytime minutes and 1000 Canadian LD minutes for the same price. You should be able to get a better deal unless I got lucky.

[ceredon]

Thanks for the help ceredon.
I guess i'll try calling today and hope for the best.

Also, any news on a 6GB promo again?
6GB has remained available through retentions, so it is still an option. Nothing announced for it to be a public retail promo, but doesn't make much of a difference since you can get it through retentions.

[Silk_3]

So I called Fido this morning

The dude told me that every year they've had an iphone release, they have done the early upgrade promotion for the iPhone.
But he told me it would be risky if I reserved it, just in case it doesnt happen for this release.

Would you guys just reserve it anyways? What happens if I'm not eligible and I reserve and don't buy it?
Do I just lose out on $40?

Also, I have a very cheap retention plan right now as well.

I essentially pay $25 for a voiceplan (200 daytime, cid, vmail, 2500sms) and $25 for 500MB and have a $10 credit
So my plan is $40+tax

Will I need my plan to be $50 before tax for them to even give me the phone?
I am willing to upgrade to 6GB data but that would only put me to $45.
I'm actually not even sure fi they will still honour my $10 credit when I renew though...

[fq007]

I have a $50 unlimited north American plan...my contract is about to expire and I wanted to renew...the most they offered me is $4 credit on value plan!!! Have they become this strict? Can I negotiate more?

[ceredon]

I have a $50 unlimited north American plan...my contract is about to expire and I wanted to renew...the most they offered me is $4 credit on value plan!!! Have they become this strict? Can I negotiate more?
No voice credits allowed on any unlimited plans.

[ceredon]

So I called Fido this morning

The dude told me that every year they've had an iphone release, they have done the early upgrade promotion for the iPhone.
But he told me it would be risky if I reserved it, just in case it doesnt happen for this release.

Would you guys just reserve it anyways? What happens if I'm not eligible and I reserve and don't buy it?
Do I just lose out on $40?

Also, I have a very cheap retention plan right now as well.

I essentially pay $25 for a voiceplan (200 daytime, cid, vmail, 2500sms) and $25 for 500MB and have a $10 credit
So my plan is $40+tax

Will I need my plan to be $50 before tax for them to even give me the phone?
I am willing to upgrade to 6GB data but that would only put me to $45.
I'm actually not even sure fi they will still honour my $10 credit when I renew though...


Should be fine to reserve. If you change you mind, they say it is refundable.

Rules say minimum $50, though they did relax this a little for a few months. I think that is past and it is back to the $50 minimum.

[frenchguys]

So I called Fido this morning

The dude told me that every year they've had an iphone release, they have done the early upgrade promotion for the iPhone.
But he told me it would be risky if I reserved it, just in case it doesnt happen for this release.

Would you guys just reserve it anyways? What happens if I'm not eligible and I reserve and don't buy it?
Do I just lose out on $40?

Also, I have a very cheap retention plan right now as well.

I essentially pay $25 for a voiceplan (200 daytime, cid, vmail, 2500sms) and $25 for 500MB and have a $10 credit
So my plan is $40+tax

Will I need my plan to be $50 before tax for them to even give me the phone?
I am willing to upgrade to 6GB data but that would only put me to $45.
I'm actually not even sure fi they will still honour my $10 credit when I renew though...

No the 10$ credit will not be renewed from what you have given that there is a min of 50$ after voice and data credit.

if you make a reservation and for some reason you cancel it the 40$ will be given back to you.



[...] If you want a discounted phone, then you need three years and you need to meet the plan eligibility requirements. $25 voice plan minimum, contract data ($25 minimum), so $50 minimum on a 3 year contract. [...]

yes and no, yes there is a minimum of 50$ for the 3Y smartphone (other than the BB) after voice and data credit, however, there is nothing that say that the minimum contract data has to be 25$

e.i. cx could get the 35$ city fido + 15$ 150mb data; the 40$ unlit no zone + 10$ flex data; 30$ base + 30$ 6GB data

[guj_*]

Prepaid Switching to Monthly.

Hey guys, I've been a long time prepaid user of Fido. About 6 years and and refilling monthly . I would like to switch to a monthly plan and was wondering if its possible for me get a retention plan for an iphone ? or will I just have to switch to a normal monthly plan, wait 3yrs on that plan and then get a good deal ?

[Silk_3]

LOL i'm 2179th god damnit
Never going to get the 4S

[ceredon]

Prepaid Switching to Monthly.

Hey guys, I've been a long time prepaid user of Fido. About 6 years and and refilling monthly . I would like to switch to a monthly plan and was wondering if its possible for me get a retention plan for an iphone ? or will I just have to switch to a normal monthly plan, wait 3yrs on that plan and then get a good deal ?
Switch to a regular plan and wait 6 months to get retentions.

[guj_*]

Switch to a regular plan and wait 6 months to get retentions.

thanks for the advice. is the cheapest iphone plan $ 65 ? or if i call in would they lower the monthly price for a long time customer ?

[ceredon]

thanks for the advice. is the cheapest iphone plan $ 65 ? or if i call in would they lower the monthly price for a long time customer ?
1) I would say not to get get an 'iphone' plan, they are no a good value. Create a plan with the features you want.
2) Call in before you get your phone and ask to speak to someone to find information on what is involved in canceling your account. This will get you transfered to retentions. Explain you feel you aren't getting good value with Fido and that is why you are asking for cancel info. They will offer a better plan. Know what you want before you call. See here for what retentions can offer you:
http://forums.redflagdeals.com/showthread.php?t=376936&p=10978753#post10978753

keep in mind that you voice plan and data - credits must be $50 or more combined and your voice plan must be $25 or more and you must have term data (contract). So long as meet those requirements and are eligible in terms of your current contract tenure, then you will be eligible to get the iPhone 4S for subsidized pricing.

[Fish0912]

My plan from Rogers is so bad and expensive. I want to switch to Fido. I need UN-limited incoming. Does anyone here could help me out?

[frenchguys]

thanks for the advice. is the cheapest iphone plan $ 65 ? or if i call in would they lower the monthly price for a long time customer ?

depending on if you want the CD and VM, it would start at 60$; 25$ 150/unlim @5 + unlit txt + 25$ 500MB data + 10$ iPhone vp

sorry to say, but as a monthly customer, you are a new customer, you'll need to wait at least 3 month before being able to call to reduce your monthly cost

[guj_*]

1) I would say not to get get an 'iphone' plan, they are no a good value. Create a plan with the features you want.
2) Call in before you get your phone and ask to speak to someone to find information on what is involved in canceling your account. This will get you transfered to retentions. Explain you feel you aren't getting good value with Fido and that is why you are asking for cancel info. They will offer a better plan. Know what you want before you call. See here for what retentions can offer you:
http://forums.redflagdeals.com/showthread.php?t=376936&p=10978753#post10978753

keep in mind that you voice plan and data - credits must be $50 or more combined and your voice plan must be $25 or more and you must have term data (contract). So long as meet those requirements and are eligible in terms of your current contract tenure, then you will be eligible to get the iPhone 4S for subsidized pricing.

Thank you very much for your link and advice :)

[ceredon]

depending on if you want the CD and VM, it would start at 60$; 25$ 150/unlim @5 + unlit txt + 25$ 500MB data + 10$ iPhone vp

sorry to say, but as a monthly customer, you are a new customer, you'll need to wait at least 3 month before being able to call to reduce your monthly cost
Sorry, forgot he was the one that was a monthly customer.

GUJ_*: if you are coming from prepaid, you are not considered a long time customer. You won't be eligible for those retentions plans for 3 months.

[Zheph]

I just hope that they have some sort of Hardware upgrade pricing for 4S for people that are currently on contract.

If they charge full price for the phone, I rather buy directly from Apple for an unlock version.

Currently still using a 3GS with about 2 years left in my contract.

My Current Plan: 200min, Unlimited Even/Weekend, F2F, Unlimited incoming, VM, Caller ID, 2500Text and 500MB DATA for $51 + tax

Placed a deposit last night with a line position around 338.

---
No hardware Upgrade! They want $749 from me for the 4S 32GB or cancel my current current plan for $600 and sign a new 3year plan to get the phone for $269!

I will probably cancel my reserve and get a unlock version from apple.

[smorjug]

I'm from Quebec and I want to buy a Iphone 4. I won't pay more than 300$ for it! Let me know if you have one to sell...

[mcbain27]

wrong forum


I'm from Quebec and I want to buy a Iphone 4. I won't pay more than 300$ for it! Let me know if you have one to sell...

[cooltoronto]

I'm from Quebec and I want to buy a Iphone 4. I won't pay more than 300$ for it! Let me know if you have one to sell...

Once you get it for $300 then i can buy it from you for $ 400:lol:

[skygolf]

I am on Flex data plan and I just notice I was able to turn on personal hotspot feature on my iphone:lol: I wasn't able to do that before since Fido require 1GB+ data plan to use this feature. Something changed?

[TraxApparel]

Wow, is it just me or is Fido cutting back on their discounts/credits?

Right now I have no contract, and my plan is:
Unlimited Voice Plan (local calling, un-zoned) +$35.00
Credit: Monthly credit $10 - ends Oct 28/11 -10.00
BB 3Y Data opt. 500MB +$25.00
Value Pack (Voicemail, Caller ID, 2500 Text Messages) +$10.00
Paying $60/monthly + tax in total right now.

My $10 credit is ending surprisingly by October 28 (I didn't even know until they told me).
So I wanted to continue the credit, by renewing for a 3 Yr contract for the iPhone 4s,
but they said, they can no longer credit me the $10 if I'm on a unlimited plan.

So basically, my plan will go up to $70 with no credits,
and they said I can add the 6GB iPhone Data plan for $5 extra instead of 500mb which I have now.

Should I go for it or pass?
3 Yr Contract for 32GB iPhone 4s (will be using mostly my fido dollars to buy it),
Unlimited Calling (Unzoned), 6GB Data Plan, Voicemail, Caller ID, 2500 Text Messages for $75/monthly + tax?
I feel like I deserve a better deal after being with them for 10 years.

[jacobe]

^ You are not the only one. I am having a hard time getting a real deal with them too. I have been with Fido for 6 years and have two accounts.

:mad:

[ceredon]

Yes they are very much restricting discounts. Since Dec 2010 they have clamped down hard. It was essentially a 180 from their earlier policies, especially early 2010. They panicked when the new carriers came online and were handing out deals like candy. By the end of the year, mainly because of shrinking ARPU and pressure from Rogers shareholders demanding improved revenue in the down economy the completely reversed course and stripped away the authority from Retentions to compete with the new carriers. So far it seems like it was a wise bet on their part. People don't seem to be fleeing as quickly as was feared. koodo and virgin seem to be taking the competition a little more seriously. No AWS iPhone wad the best thing ever for Rogers/fido.

[g8o4lyf]

That $40 iphone 4S fee, do we actually pay it or it just balances itself out ? I ask because my billing cycle ends on the 16th...

[MTL-TechY]

6GB has remained available through retentions, so it is still an option. Nothing announced for it to be a public retail promo, but doesn't make much of a difference since you can get it through retentions.

Spoke with someone at a fido kiosk in Pointe Claire and he said most likely as soon as iphone is released they will put the 6gb plan bakck on the market as they have done for the past iphones, but for a limited time as usual. Why is it worth it? Well if u do the math it comes out to : 10$ for 100mb, 25$ for 500mb, which most people use between 500mb to 1gb and for 30$ u get 6zgb, so for 5$ u get 6 gb, which makes sense to me, instead of having to pay over usage fee

[Chi-tel]

I'm from Quebec and I want to buy a Iphone 4. I won't pay more than 300$ for it! Let me know if you have one to sell...

easy, sign 3 years contract with $50 +/mon, y can get it for only $99,haha

[Kleptoma]

So I spoke to the retentions office again today and was able to get this offer for the $50 minimum ($56 after tax):

200 daytime
Unlimited text
Unlimited picture and video messaging
500 MB data (+BONUS 500 MB = 1 GB FOR 6 MONTHS)
Unlimited evenings 5pm and unlimited weekend
Visual voice mail + caller ID

I still personally don't think that's too worth it, but I'd like to get your opinion on it. I also spoke to a Roger's representative who was offering the Student Plan:
150 daytime
Unlimited text
Unlimited picture and video messaging
100 MB of data
Unlimited music downloads for 1 year
+ BONUS FREE Monster Jam Headphones

For a total of $42.97 after tax. I`d save $13.03 per month with the Rogers plan.

What do you guys think?

[VorteC]

I'm thinking of signing another 3 year contract to get the IP4S at a discount...

I've been with Fifo for 6 or 7 years and I'm hoping to go for this plan:

$25 - 200 min 5pm E/W 2500 texts VM
$3 - CID
$5 - Canadian Long Distance
$30 - 6GB Data

What kind of credits do you guys think I can get on this plan? Do I have to threaten to cancel to get this deal or can I just tell them I'm willing to resign a 3 year contract.

Thanks in advance.

[vinvin621]

I called earlier today to Fido retention to get a better deal but the rep didn't wanna give me anything except a 4$ discount to all my four fido lines for 12 months. I wanted to get the cheapest plans possible since I am upgrading my phone and my sister's to iphone4S. Currently, I have a plan at 32$ with :

200 daytime, unlimited weekends and evening starting at 7, F2F, 2500 txt msg, call display.

with data my monthly fee would be 57$ which I find a bit expensive, but with the discount my monthly fee would be 53$ for the first year and 57$ for the last two.

I don't know if I should accept it or try for another retention rep.

[ntgary]

Does anyone know if Retentions Reps are available on weekends? Or will I have better luck calling during normal business hours?

[james_4k2]

IMO Fido is cutting back on discounts because -
1. The new iphone 4s and they know that people out there will be getting that no matter what. So once they are 2-3 months through the sales then they will come back to track of giving discounts again to maintain their subscriber list.

2. Biggest competition fido get is from virgin/solo and Koodo (not from mobilicity/wind) because of same frequency range as fido and they know that Koodo recently started selling iphone 4 so they must be under the impression that koodo will launch iphone 4s later but guess what koodo will also launch on same day.

http://mobilesyrup.com/2011/10/08/koodo-will-launch-the-iphone-4s-and-iphone-4-8gb-on-october-14th/

So all of you who want to stay with fido and get discount should wait for a month or so to re-negotiate.

[wilsonlam97]

Android is usually pretty good. I've used iOS for years and I find android a lot better. The number of apps and the speed is incredible compared to the iPhone which can only do so much.

(I happen to also own an iPhone 4 and a 3GS:P)

[Kleptoma]

I haggled again and received this:

Unlimited incoming and outgoing calls (for 6 months, then back to 200 daytime)
Unlimited text
Unlimited picture and video messaging
500 MB data (+BONUS 500 MB = 1 GB FOR 6 MONTHS)
Unlimited evenings 5pm and unlimited weekend
Visual voice mail + caller ID

$50.00

BUT, then he said he could make it 6 GB of data for an additional $5.00, while removing the unlimited picture and video messaging, so:


Unlimited incoming and outgoing calls
Unlimited text
6 GB Data
Unlimited evenings 5pm and unlimited weekend
Visual voice mail + caller ID

$55.00

What are your thoughts?

[excel]

So I spoke to the retentions office again today and was able to get this offer for the $50 minimum ($56 after tax):

200 daytime
Unlimited text
Unlimited picture and video messaging
500 MB data (+BONUS 500 MB = 1 GB FOR 6 MONTHS)
Unlimited evenings 5pm and unlimited weekend
Visual voice mail + caller ID

I still personally don't think that's too worth it, but I'd like to get your opinion on it. I also spoke to a Roger's representative who was offering the Student Plan:
150 daytime
Unlimited text
Unlimited picture and video messaging
100 MB of data
Unlimited music downloads for 1 year
+ BONUS FREE Monster Jam Headphones

For a total of $42.97 after tax. I`d save $13.03 per month with the Rogers plan.

What do you guys think?


The rogers price you quoted fir $42.97 does it include the iphone 4S at a subsidized price and that's for being new customer?

[mohammaderfan]

I was offered the following plan. Do u guys think I should take it? Is it worth it?

200 mins + unlimited incoming call
voice mail + caller id + 2500 txt msgs
100 MB flex data option
unlimited local fido to fido
unlimited evening and weekends after 5pm

for $40+tax/month.

Thanks in advance.

[Kleptoma]

I was offered the following plan. Do u guys think I should take it? Is it worth it?

200 mins + unlimited incoming call
voice mail + caller id + 2500 txt msgs
100 MB flex data option
unlimited local fido to fido
unlimited evening and weekends after 5pm

for $40+tax/month.

Thanks in advance.

Is that plan for the iPhone4S? Because I thought that Fido had a $50.00 minimum for the iPhone4S? If it is an iPhone plan, it's good to go! Just wondering how they let you bypass the $50 minimum though...

[Kleptoma]

The rogers price you quoted fir $42.97 does it include the iphone 4S at a subsidized price and that's for being new customer?

I'm not sure if it's available at the subsidized price but yes, it is available for a new customer. I'm pretty sure it would be available at the subsidized price as long as you're signing a 3 year agreement with them.

[hmzhl6]

Has anybody got the 6GB data from FIDO received any credits? say $5-10?

[ceredon]

Has anybody got the 6GB data from FIDO received any credits? say $5-10?

Not with current restrictions on Retentions. Credits not allowed on that anymore. It was possible until they decided it wasn't worth competing with the other carriers.

[hmzhl6]

Not with current restrictions on Retentions. Credits not allowed on that anymore. It was possible until they decided it wasn't worth competing with the other carriers.

All right... I wish they could still offer that...
But what do you mean by competing with other carriers? like Rogers (or bell etc) would offer credit on their "6gb" plan?

[sindh1963]

All right... I wish they could still offer that...
But what do you mean by competing with other carriers? like Rogers (or bell etc) would offer credit on their "6gb" plan?

Fido and Rogers are same company. He meant Wind, and the new carriers.

[ix3katz]

i just called in ..cuz my contract is ending soon, and i want to get the new iphone

they offered this..

$55 + tax

150 daytime min, unlimited after 5pm
100 long d minutes (i need them)
unlimited text, picture texting and all that junk
voice mail (who called/picture voice mail etc)
500mb data

3 yr contract
bonus = 1 time $35 credit (as there's a 1 time $25 fee to get the new iphone??)

what do you guys think?

i think i might call in again once more just to see if thats really the lowest i can get... i was paying $52 before but w/1000 long D minutes (before my credits all expired now)

[chimp]

i just called in ..cuz my contract is ending soon, and i want to get the new iphone

they offered this..

$55 + tax

150 daytime min, unlimited after 5pm
100 long d minutes (i need them)
unlimited text, picture texting and all that junk
voice mail (who called/picture voice mail etc)
500mb data

3 yr contract
bonus = 1 time $35 credit (as there's a 1 time $25 fee to get the new iphone??)

what do you guys think?

i think i might call in again once more just to see if thats really the lowest i can get... i was paying $52 before but w/1000 long D minutes (before my credits all expired now)

I think it is reasonable based on the following:

An iphone4S would be 650 in apple store. divided by 36 is about 18/month. so you are paying 37/month for the phone services which is about on par with prepaid players or even Wind/mobi(they are cheaper but the coverage not as good as rogers), so long they meet your need.

[rzhang]

Hey guys,

Just wondering one thing. I've pre-ordered an iPhone 4S and it will be shipped to the local Fido Store that I selected while pre-ordering. I'm currently eligible for a new phone/contract renewal, but I called Fido and they said I have to go get the phone and then get a plan at the Fido Store. BUT, I'm wondering how do I get the retention plan @ the Fido store? Is there any way to get the retention plans at the fido stores (maybe even call Fido while I'm there or something) so I can renew my current plan with a retention plan instead of a super expensive one that gives me nothing?

[Bluefin1]

I called today because my 3 years contract ended yesterday.

This is what they offered
$65/month
$200min daytime (50min more if with 3 years contract)
Evening/Weekend at 5PM
unlimited incoming call
unlimited txt
100min Canada long D
visual voicemail/caller id
6GB data

I was told by a friend that he has the same price but with unlimited outgoing call. So I am going to try again.

[Bluefin1]

Hey guys,

Just wondering one thing. I've pre-ordered an iPhone 4S and it will be shipped to the local Fido Store that I selected while pre-ordering. I'm currently eligible for a new phone/contract renewal, but I called Fido and they said I have to go get the phone and then get a plan at the Fido Store. BUT, I'm wondering how do I get the retention plan @ the Fido store? Is there any way to get the retention plans at the fido stores (maybe even call Fido while I'm there or something) so I can renew my current plan with a retention plan instead of a super expensive one that gives me nothing?

Someone corrects me if I am wrong. I am in the same shoes. I was told to call customer service and get whatever the best plan I can neogotiate for and be on it monthly. So I did that today, and the rep told me he gives me this special offer for 6 months while I am deciding and shopping for phones. When my pre-ordered iphone 4s arrives, I will go to the local store to pick up and get a 3 years contract with the neogotiated plan.

[L4cky]

Is it me or fido 3g network internet speed has been increased dramatically since yesterday? Must have smth to do with ip4s launch!

[dgege]

Is it me or fido 3g network internet speed has been increased dramatically since yesterday? Must have smth to do with ip4s launch!

They better instead fix all the dropped calls and missed calls I get! Nothing more annoying that to receive a voicemail or missed call notifcation with no ringing before.

[irishguy]

this is my current plan


Regular charges
Ending Sep 16 Fido usage 0.50
Sep 17 - Oct 16 City Fido 35 Unlimited 35.00
Credit: Monthly credit $10 -10.00
iPhone Value Pack 10.00
3Y Data option 6GB 30.00
Tethering Access 0.00
Minute Tracker 0.00
Total before taxes: $65.50
HST (862395381 RT0001) 8.52

Total for Fido: $74.02

i want to make this cheaper but im not sure where i can make my saveing on this plan, i need the 6gb data so cant drop that....minutes used per month is about 300/320 for my calls i currently get the voicemail/caller id/visual voicemail as the $10 credit for a year.
as i work durning the day near all my calls are made in the evening,do fido start evening at 4pm?
any help would be greatful thanks

[Silverio]

Hey guys,

Just wondering one thing. I've pre-ordered an iPhone 4S and it will be shipped to the local Fido Store that I selected while pre-ordering. I'm currently eligible for a new phone/contract renewal, but I called Fido and they said I have to go get the phone and then get a plan at the Fido Store. BUT, I'm wondering how do I get the retention plan @ the Fido store? Is there any way to get the retention plans at the fido stores (maybe even call Fido while I'm there or something) so I can renew my current plan with a retention plan instead of a super expensive one that gives me nothing?

same question here. Is it possible for anyone to shed some light on this?

[a in yul]

Is it me or fido 3g network internet speed has been increased dramatically since yesterday? Must have smth to do with ip4s launch!

getting a speed of 3.2 Mpbs; could it be due to the holiday weekend and the lines are relatively unsaturated OR..?

[moin.g4]

Hey guys,

Just wondering one thing. I've pre-ordered an iPhone 4S and it will be shipped to the local Fido Store that I selected while pre-ordering. I'm currently eligible for a new phone/contract renewal, but I called Fido and they said I have to go get the phone and then get a plan at the Fido Store. BUT, I'm wondering how do I get the retention plan @ the Fido store? Is there any way to get the retention plans at the fido stores (maybe even call Fido while I'm there or something) so I can renew my current plan with a retention plan instead of a super expensive one that gives me nothing?

I'm on the same boat and Fido gave me a reference number which I am to give to the store rep so that they can call Fido and see the retention plan they have offered me. So call Fido and get a reference number after you negotiate a plan with them over the phone.

[evolutionwil]

A little question,

if you want to get a smartphone, will Fido ask for a Data plan to be included in the deal?

Looking at the Sony Xperia.

Thanks

[wantsoft]

hey guys

I am wondering if it is possible to get a iphone under 50 per month?

Call 611 several times, they did not approve. I am current 30 dollars every month.

[sindh1963]

A little question,

if you want to get a smartphone, will Fido ask for a Data plan to be included in the deal?

Looking at the Sony Xperia.

Thanks

Yes


hey guys

I am wondering if it is possible to get a iphone under 50 per month?

Call 611 several times, they did not approve. I am current 30 dollars every month.

Very unlikely; almost impossible

[Mioraka]

Hey guys, I'm currently about 1.5 years into my contract, and I'm not very happy with it. First of all, i got my renewal 2 years ago, and they just added the contract period instead of, you know, "renewing" it the way that word suggested.

So I'm looking for a way out, i looked up on the internet and found out that you can get out early if they changed their contract terms.

However, i looked around on the fido website, didn't find anything that resembles service changes on their website. I looked at my bills on their website for the past few months, nothing suggests they changed anything. I don't have the paper copies of the bills with me right now.

So I just wanted to know, did anyone get out of the contract with this strategy? If they do make these changes, is it a very rare? When they do change the terns, where should I be looking for them?

Thanks

[crazycoward]

Hey guys, I'm currently about 1.5 years into my contract, and I'm not very happy with it. First of all, i got my renewal 2 years ago, and they just added the contract period instead of, you know, "renewing" it the way that word suggested.

So I'm looking for a way out, i looked up on the internet and found out that you can get out early if they changed their contract terms.

However, i looked around on the fido website, didn't find anything that resembles service changes on their website. I looked at my bills on their website for the past few months, nothing suggests they changed anything. I don't have the paper copies of the bills with me right now.

So I just wanted to know, did anyone get out of the contract with this strategy? If they do make these changes, is it a very rare? When they do change the terns, where should I be looking for them?

Thanks

Every time i get a contract i've always been told that it just adds on to whatever i have left. Basically their definition means they renew your contract whenever your old one ends :P

[ceredon]

Hey guys, I'm currently about 1.5 years into my contract, and I'm not very happy with it. First of all, i got my renewal 2 years ago, and they just added the contract period instead of, you know, "renewing" it the way that word suggested.

Fido is unique, globally, as being the only carrier that stacks contracts. When they used to allow HUP in the last 12/14 months (which was common), you could end up with a 50 month contract. Only from Fido™




So I'm looking for a way out, i looked up on the internet and found out that you can get out early if they changed their contract terms.

However, i looked around on the fido website, didn't find anything that resembles service changes on their website. I looked at my bills on their website for the past few months, nothing suggests they changed anything. I don't have the paper copies of the bills with me right now.

So I just wanted to know, did anyone get out of the contract with this strategy? If they do make these changes, is it a very rare? When they do change the terns, where should I be looking for them?

Thanks
As part of their membership in CWTA, they agree to abide by certain code of conduct standards. One of these says that if they make a change to the terms of your contract, then they will give you 30 days notice. You have the option of accepting the changes or terminating your agreements without ECF. However, they have been very loose with what they decide are material changes to the terms of contracts. One change that was used successfully to get out of contract was when they changed the local calling area maps. But, in the last couple years there have been changes that impacted customers just as much and when challenged, all the way to CCTS, they have not been used successfully to get out. Some of these were raises in SMS charges, doubling of 411 fees, shortening of HUP eligibility, etc.

Any of those could be considered material changes. Further, items like the eligibility term for HUP were used by Fido to induce customers to enter into contracts ("Sign up now for 3 years and in 22 months you can get another phone discounted") so changing them amounts to bait and switch. It is getting difficult to get them to honour their obligations, because the final word rests with CCTS and they seem to be pretty comfortable with the carriers these days, but like CRTC was totally co-opted by the industries they were suppose to oversee.

[a23]

hey guys

so my contract is up about to renew and I was offered a plan in July and I specifically told them once the new iphone comes out, I would go to the store pick it up and buy it. Yesterday, I gave them a call about it and they said the plan no longer existed and they could not apply the same credit I was offered. Is there anyway I could get the plan I was offered in July. It seems retentions are being much more difficult these days. Im wondering if it is due to the iphone hype? When should I call again and how could I get them to give me the plan that I was offered.

[ceredon]

hey guys

so my contract is up about to renew and I was offered a plan in July and I specifically told them once the new iphone comes out, I would go to the store pick it up and buy it. Yesterday, I gave them a call about it and they said the plan no longer existed and they could not apply the same credit I was offered. Is there anyway I could get the plan I was offered in July. It seems retentions are being much more difficult these days. Im wondering if it is due to the iphone hype? When should I call again and how could I get them to give me the plan that I was offered.
Try contacting the Office of the President to see if they will honour their commitment. After that try CCTS.

It may come down to to whether they gave you an expiry date on the offer. If they said that you could call in when the new iPhone was announced and have the offered plan, then when you called to accept the offer within the time frame given, legally you have both entered into a binding contract. The carriers don't like this much, as they prefer contracts are only binding on customers and not on them. If they didn't give you an expiry date for the offer or if you called not to accept but to try to negotiate further, you are probably out of luck.

Since you contract is over anyway, consider moving to another carrier. Koodo and Virgin have retail plans that are competitive with the best current retentions offers from Fido.

[frenchguys]

Hey guys,

Just wondering one thing. I've pre-ordered an iPhone 4S and it will be shipped to the local Fido Store that I selected while pre-ordering. I'm currently eligible for a new phone/contract renewal, but I called Fido and they said I have to go get the phone and then get a plan at the Fido Store. BUT, I'm wondering how do I get the retention plan @ the Fido store? Is there any way to get the retention plans at the fido stores (maybe even call Fido while I'm there or something) so I can renew my current plan with a retention plan instead of a super expensive one that gives me nothing?


Best way, and to be sure that every things goes well, that you don't have any issue, reserve it on fido.ca, (there's no obligation) when you receive words that the phone about to be shipped, call in and negotiate your plan,,, what will happen; the agent will either give you a few days to get the phone in store and make the change on the account, or will ask you to call back as soon as your getting the device in store.

[goldon]

Just called fido to get an iphone 4s and they offered this:

$50+tax

200 min daytime
Unlimited evenings 5pm and unlimited weekend
Unlimited text
Unlimited picture and video messaging
voice mail + caller ID
500 MB data

what do u guys think? Is it worth to get an iphone with this plan?
Can I get a better plan?
200 min daytime is enough for me. I just want more on data plan?

Rep. told me if I want 6GB instead of 500MB, the price will be $62.
Can I get the 6GB data plan for only 5 more dollars?

Thanks!

[charltonc]

Hi all,

I have this plan currently:

200 / Unl. E/WE + F2F 25.00
Enhanced Voice Messaging 6.00
Credit: Enh. Voice Messaging Cr. -6.00
Call Display w/Name Display 0.00
2,500 text messages 0.00
Total before taxes: $25.00
HST (862395381 RT0001) 3.25

My previous phone was Iphone 3G - 8G.
My contract expires Feb 2012.

I have an iphone 4s on reserve.

After some research, I realize I need a $50 / month minimum to own an iphone 4s.

Can someone tell me how I can stay as close to $50 / month as possible?
I don't need much data.

My goal is to pay as little as possible to do the HUP to 4s.

Thank you so much!

[g8o4lyf]

I just called and got a lg g2x. Got absolutely no discounts on anything. Went for a $25 voice + $25 data + $10 cid/vm and got no discounts. Had another line with old 17.50 plan and voicemail with service charge included and the guy could not even give me something in that range with current options. I'm not complaining, I'm just letting you guys know of my "experience".

[fred2028]

I just called and got a lg g2x. Got absolutely no discounts on anything. Went for a $25 voice + $25 data + $10 cid/vm and got no discounts. Had another line with old 17.50 plan and voicemail with service charge included and the guy could not even give me something in that range with current options. I'm not complaining, I'm just letting you guys know of my "experience".

Technically your plan is a pretty big discount from the advertised plans

[ak-47]

Called 1-888-259-3436 and the guy won't let me negotiate a plan until I pick up the iphone 4s :|

[ceredon]

Called 1-888-259-3436 and the guy won't let me negotiate a plan until I pick up the iphone 4s :|
Must be new. Makes sense. If you get the phone first then they have you by the nuts and have much less leverage for negotiations.

If you do wait, just make sure you make the call within the 15 days so you at least have the leverage to cancel the renewal and return the phone.

[chixiao]

Called just now and got the following:
25 basic plan + 6G data plan:
250 daytime
caller id (voicemail will be 7.00 extra)
unlimited text/picture text (+10.00 and -10.00 credit)
evening starts at 7pm
unlimited incoming

Is this the best i can get?
I actually want to have the voice mail included but she said she went through all the options and said she can only apply one credit which is the text already
and can't do anything about voicemail.

Do you guys think I can get anything better?

[candle11]

I have a question, after the new contract is signed, does fido still offer any full refund or satisfaction guarantee kind of things for a period of time? If yes we could just pickup the iphone 4s at fido store w/ a compulsory plan, then call retention right after and try to match our previous plan?

[ceredon]

I have a question, after the new contract is signed, does fido still offer any full refund or satisfaction guarantee kind of things for a period of time? If yes we could just pickup the iphone 4s at fido store w/ a compulsory plan, then call retention right after and try to match our previous plan?
Yes, but.

You have 15 days/30 minutes usage to take advantage of buyer's remorse and return the phone and cancel the contract renewal. But, with current restrictions, depending on what you old plan was, it is much less likely to get your old plan back, especially if you have credits or an unlimited plan.

[candle11]

Yes, but.

You have 15 days/30 minutes usage to take advantage of buyer's remorse and return the phone and cancel the contract renewal. But, with current restrictions, depending on what you old plan was, it is much less likely to get your old plan back, especially if you have credits or an unlimited plan.

Currently I'm having the
$17.50 Voice Plan
$30 Iphone Data Plan

Unlimited after 5pm, 200 mins, 500mb data, call id, voicemail, unlimited text

$47.50 plus tax, only slightly less than the min $50

[tshum]

I just hope that they have some sort of Hardware upgrade pricing for 4S for people that are currently on contract.

If they charge full price for the phone, I rather buy directly from Apple for an unlock version.

Currently still using a 3GS with about 2 years left in my contract.

My Current Plan: 200min, Unlimited Even/Weekend, F2F, Unlimited incoming, VM, Caller ID, 2500Text and 500MB DATA for $51 + tax

Placed a deposit last night with a line position around 338.

---
No hardware Upgrade! They want $749 from me for the 4S 32GB or cancel my current current plan for $600 and sign a new 3year plan to get the phone for $269!

I will probably cancel my reserve and get a unlock version from apple.

Did you call Fido and ask??? I have about 1.5 years left and the other line has 1 year left. Will it be in the same case?

Thanks

[ceredon]

Currently I'm having the
$17.50 Voice Plan
$30 Iphone Data Plan

Unlimited after 5pm, 200 mins, 500mb data, call id, voicemail, unlimited text

$47.50 plus tax, only slightly less than the min $50

frenchguys is going to have to answer this one. You are grandfathered, so with that package you are eligible to HUP with discount, assuming you have no more than 6 months on any existing contract. The problem is that in store, they won't be able to do the HUP since you don't meet current eligibility. That means they will want to change you plan to one that meets current HUP rules, but then you lose your old plan and your grandfathered status. Up until now, the procedure would be that you call into retentions and have them process the HUP manually and they would then either order the phone for you or tell you to go pick it up at a store. But with the reservation system I am not sure what you would do.

I would suggest calling Fido and asking to speak to retentions to process a grandfathered HUP. Once you are through to retentions, explain the situation, that you want to upgrade but you also want to make sure they will make NO CHANGES to your current plan. See what they say.

[ceredon]

Did you call Fido and ask??? I have about 1.5 years left and the other line has 1 year left. Will it be in the same case?

Thanks
They have not announced any early upgrade program for the iPhone this year. I don't honestly expect them to this time.

When the 3GS launched they knew Bell and Telus were going to be getting the next iPhone so if they refused early upgrades and forced people to wait out their contracts those people would potentially jump to Bellus. Last year they were worried about the new carriers and about Bell and Telus carrying the iPhone 4 at launch time, which they had never done before. The new carriers turned out not to be as big a threat as thought and Bell and Telus seem to have agreed with Rogers on pricing and contract terms, so no one is going to jump from one to the other.

With the risk of people leaving allayed and with current customers locked into expensive 3 year contracts with high termination fees, they really have no incentive to offer early upgrades anymore. If the government regulated away these 3 year contracts you wouldn't have people stuck for years between phones. Other carriers offer the same discount and have lower average monthly rates than Canadian carriers and only have 18 month to 2 year contracts and they are able to make money. But Canada's carriers are the most profitable in the world for a reason (hint: 3 year contracts and the highest customer rates in the world).

[wing0]

Called Fido Retention as my credits are expired and I just read from this thread that they can no longer apply credits on the account, but only on features/options.

200/unl E/WE + F2F
5pm early evening
CID/VM/2500
Credit of $7 for callerID
$10 flex data

Total $35 + tax.

I was paying $29 + tax before my credit ran out.

I tried for $10 dollar credit to bring it down to $32, wouldn't budge. Am I SOL?

[ceredon]

Called Fido Retention as my credits are expired and I just read from this thread that they can no longer apply credits on the account, but only on features/options.

200/unl E/WE + F2F
5pm early evening
CID/VM/2500
Credit of $7 for callerID
$10 flex data

Total $35 + tax.

I was paying $29 + tax before my credit ran out.

I tried for $10 dollar credit to bring it down to $32, wouldn't budge. Am I SOL?

Pretty much. Welcome to the new Fido.

[irishguy]

this is my current plan


Regular charges
Ending Sep 16 Fido usage 0.50
Sep 17 - Oct 16 City Fido 35 Unlimited 35.00
Credit: Monthly credit $10 -10.00
iPhone Value Pack 10.00
3Y Data option 6GB 30.00
Tethering Access 0.00
Minute Tracker 0.00
Total before taxes: $65.50
HST (862395381 RT0001) 8.52

Total for Fido: $74.02

i want to make this cheaper but im not sure where i can make my saveing on this plan, i need the 6gb data so cant drop that....minutes used per month is about 300/320 for my calls i currently get the voicemail/caller id/visual voicemail as the $10 credit for a year.
as i work durning the day near all my calls are made in the evening,do fido start evening at 4pm?
any help would be greatful thanks

:bump anyone:

[values99club]

I am on the old City Fido for $45 with the system fee and $10 value pack fully discounted to the end of my contract which I renew every 2 years. (ending June 12/2012)

$45 + 911 fee +HST.
I am a customer since 1998.
I am interested in getting a iPhone 4 or 4s or 5.
What are my options of getting one for free for a 32GB/16GB?

TIA

[ceredon]

I am on the old City Fido for $45 with the system fee and $10 value pack fully discounted to the end of my contract which I renew every 2 years. (ending June 12/2012)

$45 + 911 fee +HST.
I am a customer since 1998.
I am interested in getting a iPhone 4 or 4s or 5.
What are my options of getting one for free for a 32GB/16GB?

TIA

To get an iP4S for free? How are you with bolt cutters and alarm systems?

[tshum]

I wonder if we will get a better plan if we have our own iphone 4S! Like do I need to have a minimum of $50/month??

[candle11]

I wonder if we will get a better plan if we have our own iphone 4S! Like do I need to have a minimum of $50/month??

If u get a non-subsidized iphone, u can pick any plan u like no restriction

[faizo]

Just called in myself and they said it's best to have the iPhone ready to pick up before negotiating your phone plan

[loyd84]

Called just now and got the following:
25 basic plan + 6G data plan:
250 daytime
caller id (voicemail will be 7.00 extra)
unlimited text/picture text (+10.00 and -10.00 credit)
evening starts at 7pm
unlimited incoming

Is this the best i can get?
I actually want to have the voice mail included but she said she went through all the options and said she can only apply one credit which is the text already
and can't do anything about voicemail.

Do you guys think I can get anything better?

you didn't specify how much you pay

[professionaldude]

@ceredon Is there a charge (activation fee) for taking over a contract?
I took over a contract and will receive my first invoice soon but I received a confirmation e-mail and it mentioned a $35 activation charge for new accounts.
Agent doesn't mention anything while setting up my account. I guess, I will be charged $35 with next bill :mad:

[Bluefin1]

Just called again and was transferred to customer relation and got this

$65 (before tax)
unlimited incoming/outgoing (city fido)
unlimited txt
6GB
100min Canada Long distance
caller id/call display

or

$55 (before tax)
150min day time
unlimited incoming
evening/weekend at 5pm
unlimited txt
6GB
100min Canada Long distance
caller id/call display


I picked the $65 one for now. and I told them I will shop around.

[Bluefin1]

Has anybody got the 6GB data from FIDO received any credits? say $5-10?

Yes. $5 off. See my post above

[ceredon]

@ceredon Is there a charge (activation fee) for taking over a contract?
I took over a contract and will receive my first invoice soon but I received a confirmation e-mail and it mentioned a $35 activation charge for new accounts.
Agent doesn't mention anything while setting up my account. I guess, I will be charged $35 with next bill :mad:

Not sure as I've never done a TOR. I've never heard there was a fee but it wouldn't surprise me...just another dip in your wallet.

[Rehan]

Yes, that is correct. Going from Fido to Rogers is free. You contact Rogers to initiate the port and agree to a 3 year contract as a new customer. Fido charges you the ECF/DECF and after some period of time with Rogers (30 days?) Fido will credit you back the termination charges. Same for going the other way, but it is $100 instead of free. And yes, it is a one time deal. Old post quoted here... but I have a question about this procedure (Fido->Rogers interbrand port).
Does this have to be done directly through Rogers? Or can I do this via a Wireless Etc. kiosk at Costco and take advantage of their cash card offers on handsets?

[eng105]

Just called again and was transferred to customer relation and got this

$65 (before tax)
unlimited incoming/outgoing (city fido)
unlimited txt
6GB
100min Canada Long distance
caller id/call display

or

$55 (before tax)
150min day time
unlimited incoming
evening/weekend at 5pm
unlimited txt
6GB
100min Canada Long distance
caller id/call display


I picked the $65 one for now. and I told them I will shop around.



I would love that 2nd plan for the new iphone 4s, how long have you been with fido? and is this for the new iphone4s? i've been with them for 12 years, and my contact expires middle of november, and got offered the following:

200day minutes. evening/weekend 5pm, unlimited txt in canada, 6gig, caller id/call display
$65, and a $-4 dollar credit. so $61 before GST

i'm seriously considering porting my number to wind.

[chixiao]

this is 55.00 before tax



Called just now and got the following:
25.00 for basic plan + 30.00 for 6G data plan including:
250 daytime
caller id (voicemail will be 7.00 extra)
unlimited text/picture text (+10.00 and -10.00 credit)
evening starts at 7pm
unlimited incoming

Is this the best i can get?
I actually want to have the voice mail included but she said she went through all the options and said she can only apply one credit which is the text already
and can't do anything about voicemail.

Do you guys think I can get anything better?

[Bluefin1]

I would love that 2nd plan for the new iphone 4s, how long have you been with fido? and is this for the new iphone4s? i've been with them for 12 years, and my contact expires middle of november, and got offered the following:

200day minutes. evening/weekend 5pm, unlimited txt in canada, 6gig, caller id/call display
$65, and a $-4 dollar credit. so $61 before GST

i'm seriously considering porting my number to wind.

Just don't mention about iphone 4s. Just say you want to cancel. And they will transfer you to customer relation. (First time they didn't transfer me)
I told them Virgin mobile is offering me.
$60
200min, evening/weekend 6pm, unlimited txt, 1gb, nation wide 10, unlimited canada long distance and they said if i transfer from fido, they will give me callerid/voicemail for free, and also 10% discount so it's $54. ( i made this part up. :idea:)

btw, the unlimited txt fido gave me is international.


I have been with fido for 3 years. contract just ended.

[Bikki]

I just called retention and see what they can offer cheaper voice plan

200 min + 50 bonus min = 250 daytime min
unlimited evening after 5 pm and weekend
call display
1000 sms

$20.50 must sign 2 year contract just for voice plan


so if add $30 6gb data must sign 3 yr contract

total $50.50.

my original voice plan is $25 including 200 minutes + Unlimited Evening and Weekend + Unlimited Fido to Fido +Enhanced Voice Messeging + 2500 text messages + Expanded Network
by reducing $4.5 voice plan , they cancel the UL f2f , 1500 sms, VM..

still thinking if it's worth it to change to $20.50 or if i can do better..

Can someone list all the updated retention plan and option ???

[bunga]

Has anyone that upgraded to an iphone 4 last year been able to squeeze an iphone 4s at new contract price out of retentions? I'm reasonably happy with my voice plan so don't really care about that, just want an iphone 4s at new contract price instead of paying full price.

Last year they did it but tried to stack my two year contract with the new three year contract which I fought my way out of way, so I have a 21 month contract remaining.

[MicroClaric]

I've been with Fido since sometime in either late 2005 or early 2006. In 2009(May?) I switched from prepaid to month to month(which also transfered the account to a different name) and I've never had an "agreement" with them. I cannot get one due to age(17, only one more year) and the person whose name is on the account won't sign one either. I live in Calgary, AB.
I recently purchased a smart phone (Sony Ericsson Xperia Mini Pro) unlocked(I will receive the phone tomorrow) and I'm looking to lower my monthly bill. I also have and iPad with the 5GB/35$ a month plan with Rogers(no contract just the on device "prepaid"/month to month).
My current bill with Fido is:
100 Minutes/Unlimited text: 25$
Caller ID: 7$
Which comes to $32.55 a month after tax.
I'm looking to get a data plan for my smart phone but I don't want to be paying for double data.
I know Rogers has the "Data Share" thing but that's like 50$ a month for 2GB between 2 devices which is a no. My iPad is jailbroken and I can tether it to my iPod but Android phones won't connect to its wifi hotspot and I don't really want to have to run a wifi hotspot off my phone all day because it will kill the battery whereas my iPad can run for like 36 hours with the hotspot on.

I have a bit of a dilemma here because I paid($130 extra) to have the 3G capability on my iPad but I'd like to have 3G on my phone as well. I honestly don't care about minutes because I rarely ever use the "phone" part of my phone, I text.

What I'm looking for is unlimited messaging(including pic/video), unlimited texting to the US and about 1GB/month for my phone. I don't need the unlimited texting to the US but it would be nice. I'm looking to have the bill ~$50 a month.

Do you have any suggestions as to what I can do to achieve this goal or is this impossible without an "Agreement"?

[ceredon]

Old post quoted here... but I have a question about this procedure (Fido->Rogers interbrand port).
Does this have to be done directly through Rogers? Or can I do this via a Wireless Etc. kiosk at Costco and take advantage of their cash card offers on handsets?
Sorry, no idea.

[chixiao]

after 4 times of calling retention,
I have finally reached someone nice enough to give me the plan i wanted.
So I played the aim high and get low strategy.

finally he offered me this:
25 voiceplan + 30 6GB data plan:
f2f free
250 daytime
5pm evening
incoming free
2500 text
cid/vm

do you think i can add some long distance minutes on top or this is the best i can get?

[skyc280]

after 4 times of calling retention,
I have finally reached someone nice enough to give me the plan i wanted.
So I played the aim high and get low strategy.

finally he offered me this:
25 voiceplan + 30 6GB data plan:
f2f free
250 daytime
5pm evening
incoming free
2500 text
cid/vm

do you think i can add some long distance minutes on top or this is the best i can get?

how much?

[Kleptoma]

after 4 times of calling retention,
I have finally reached someone nice enough to give me the plan i wanted.
So I played the aim high and get low strategy.

finally he offered me this:
25 voiceplan + 30 6GB data plan:
f2f free
250 daytime
5pm evening
incoming free
2500 text
cid/vm

do you think i can add some long distance minutes on top or this is the best i can get?

He's paying $55.00. I think that's a really good deal you have there. Very unlikely that you'll be able to get anything else on top of that for the same price, unless you were to take off one of your features? I was offered a similar plan for 6 GB of data, but since I'm always on school campus, we have WIFI and I definitely won't be using that much data. It's definitely a good offer though.

[chixiao]

He's paying $55.00. I think that's a really good deal you have there. Very unlikely that you'll be able to get anything else on top of that for the same price, unless you were to take off one of your features? I was offered a similar plan for 6 GB of data, but since I'm always on school campus, we have WIFI and I definitely won't be using that much data. It's definitely a good offer though.

this last guy reviewed my first 3 call history and asked me "you must already know what you are looking for after the first few calls. just tell me exactly what you need"
He's not as nice talking as the first few reps but maybe because he wants to finish up this deal asap so he offered me the best, i hope.
100 long distance on top of that would be awesome though.

Is it possible to ask to talk with the same retention rep next time? I want to offer him a praise to his supervisor so maybe he can give me a better value on top after that?

[thirstyears]

---
Can someone list all the updated retention plan and option ???
I'm not following this thread as closely as I have in the past, but I still check in now and then...

If there is new information or changes I should make in the tutorials (linked in my signature), send me a PM and give me the SPECIFICS of what could be added/removed/updated. Once i can confirm this information I'll update the tutorial.

I've caught 1000sms mentioned a couple if times now... can someone provide the details of where it comes into play? (i.e. is it in a retention plan, retail plan, an add-on feature, as part of a VP, etc)

Cheers

[jay_sison]

I am eligible for contract renewal and a hardware upgrade on November 17. I am very much interested in picking up the Iphone 4S. What do you guys think would be the best plan? My goal is to get the $25 Voice Plan + $30 6GB Plan for a total of $55+tax. Should I go ahead and call retentions for renegotiation and then wait until November 17 before going to the Fido Store to pick the phone up? Or should I do it all at once? From my understanding, you can quote a Ref# at the Fido Store from when you negotiated a plan with a retentions rep. Is this correct? Thanks in advance.

[Bluefin1]

this last guy reviewed my first 3 call history and asked me "you must already know what you are looking for after the first few calls. just tell me exactly what you need"
He's not as nice talking as the first few reps but maybe because he wants to finish up this deal asap so he offered me the best, i hope.
100 long distance on top of that would be awesome though.

Is it possible to ask to talk with the same retention rep next time? I want to offer him a praise to his supervisor so maybe he can give me a better value on top after that?

Let me know if you can get it.
I was offered the same price for same thing except 150min (200min if 3 year contract) and 100 min canada long distance.

[chixiao]

Let me know if you can get it.
I was offered the same price for same thing except 150min (200min if 3 year contract) and 100 min canada long distance.

so that's 50mins less but 100min in long distance? pretty nice, if i can't get the LongDistance on top, maybe i'll ask for that option

[cyberhunter]

I gave up on the negotiation, this is what I got in the end of a voice plan:

200 day time
unlimited incoming
early evening @5pm
u/l eve/wks
call display + voicemail
2500 sms

$23+tax

[Ryes]

250 min
Evenings 5 pm, weekends
100 text
Call id
$15.50

[wwcavs]

I gave up on the negotiation, this is what I got in the end of a voice plan:

200 day time
unlimited incoming
early evening @5pm
u/l eve/wks
call display + voicemail
2500 sms

$23+tax

Did you have to negotiate for this deal? This would work work for me.

[loyd84]

i'm trying since last friday to reserve the iphone 4s from my account on the website but I always get this error message:

An unexpected error has occurred with your device reservation. Please sign back in and try again.

Is anybody facing the same problem?

I called Fido today and they told me the website is the only way for now to reserve for the new iphone.

[theguru]

I got the same error message and it is because you are not eligible for a handset upgrade. I have 2 lines and my account is tied to the one that ISN'T eligible however the second like is. I spoke to a CSR and they made some changes on their end to allow me to reserve using the site. If you only have 1 line, you probably aren't able to reserve and have to go to a store.

[nx6288]

250 min
Evenings 5 pm, weekends
100 text
Call id
$15.50

how'd u get this deal?

[trellaine201]

i'm trying since last friday to reserve the iphone 4s from my account on the website but I always get this error message:

An unexpected error has occurred with your device reservation. Please sign back in and try again.

Is anybody facing the same problem?

I called Fido today and they told me the website is the only way for now to reserve for the new iphone.

I reserved one this afternoon via my account. Not sure what it means exactly but hopefully I will find out in the coming weeks. I am ONLY one year and a bit into my contract. I will see what the deal is when /if called about it. Initially I thought it meant upgrade BUT now I am second guessing that thought, oh well.

[loyd84]

I got the same error message and it is because you are not eligible for a handset upgrade. I have 2 lines and my account is tied to the one that ISN'T eligible however the second like is. I spoke to a CSR and they made some changes on their end to allow me to reserve using the site. If you only have 1 line, you probably aren't able to reserve and have to go to a store.

I don't see a reason why I am not eligible. Except maybe that my contract is expired since last week? But this should not be a reason for not being eligible, right?

[loyd84]

Weird. I just tried with my wife's account and it works.

Her contract expires in December though.

This is frustrating. I got a nice deal today with Fido, similar to chixiao's, but I can't reserve the new iPhone and they told me that I can't reserve through a Fido store. Do you guys know if I can reserve on the 14th from a Fido store or I still need to reserve it through the website?

[bmcm]

I got the same error message and it is because you are not eligible for a handset upgrade. I have 2 lines and my account is tied to the one that ISN'T eligible however the second like is. I spoke to a CSR and they made some changes on their end to allow me to reserve using the site. If you only have 1 line, you probably aren't able to reserve and have to go to a store.

Do I need to pay $40 for the reservation

[melatonin]

i reserved an iphone4s and was offered this when i talked to fido

250mins
unlimtd inc
5pm eve wkends
500mb data
unlimited local and international text
vm/cid, who called,
iphone mms
$50/m

is this a good deal? i was told 50 is the minimum if i wanted to get an iphone 4s from them

[chixiao]

Weird. I just tried with my wife's account and it works.

Her contract expires in December though.

This is frustrating. I got a nice deal today with Fido, similar to chixiao's, but I can't reserve the new iPhone and they told me that I can't reserve through a Fido store. Do you guys know if I can reserve on the 14th from a Fido store or I still need to reserve it through the website?

i reserved online last friday and it was fine.
The rep told me to call back on Friday to check if they can offer me the iphone over the phone. or to lineup on fido store on friday morning.

[pooyaf]

Just called again and was transferred to customer relation and got this

$65 (before tax)
unlimited incoming/outgoing (city fido)
unlimited txt
6GB
100min Canada Long distance
caller id/call display


So you didn't get voicemail? If you did, do you know if it's regular voicemail or visual voice mail for the iPhone?

I have the "Unlimited local" calls option which is basically unlimited incoming/outgoing, but it's not City Fido because I don't live in a City Fido zone and all my minutes are free as far as I know. Do you live in a City Fido zone like Toronto? Does anybody know if there's a difference between the two?

[trellaine201]

hardware upgrade is based on the previous phone? or the plan/contract I am currently on??

[pooyaf]

Here's what I have:

Unlimited local minutes
1000 min long distance
500mb data
cid/vvm
unlimited txt
$65

I've called retention once so far and they're telling me not only they can't give me a better deal, my bill will go up by $10 too because I have a credit of $10 which I can't renew on an unlimited voice plan.

I would like to negotiate the following for $75:
Unlimited local minutes
1000 min long distance
6GB data
cid/vvm
500+ international txt

Is it reasonable? Does anyone have unlimited minutes and 6GB data?

[Kleptoma]

i reserved an iphone4s and was offered this when i talked to fido

250mins
unlimtd inc
5pm eve wkends
500mb data
unlimited local and international text
vm/cid, who called,
iphone mms
$50/m

is this a good deal? i was told 50 is the minimum if i wanted to get an iphone 4s from them

By iPhone MMS, you mean the unlimited picture and video messaging? But yeah, other than that, the plan is pretty much what I was offered, if not a bit better.

[goldon]

i'm trying since last friday to reserve the iphone 4s from my account on the website but I always get this error message:

An unexpected error has occurred with your device reservation. Please sign back in and try again.

Is anybody facing the same problem?

I called Fido today and they told me the website is the only way for now to reserve for the new iphone.

I got this from other forum:

Change(add) you email address from your account.---log out---then log back in.
So after you do this, when you reserve an iphone. the email address will pop out automatically.

By doing this, you may resolve this problem. I did this and it worked.

[cassette]

Hey guys, quick question for you.

In november last year, I got an iPhone 4 and a new plan right before they implemented the $50/mo min, which had the following:

Flex Data
200 anytime / 1000 EW minutes
Internation texting unlimited
$10 credit

for 35/mo, now i'm curious since the cost to have an iphone is supposed to over over $50 a month, is it possible for me to call and negotiate down to the 17.50 voice plan? Again, possible as in according to fido's terms and conditions, not based on my ability to squeeze more savings out of the rep.

[Ryes]

yes

Hey guys, quick question for you.

In november last year, I got an iPhone 4 and a new plan right before they implemented the $50/mo min, which had the following:

Flex Data
200 anytime / 1000 EW minutes
Internation texting unlimited
$10 credit

for 35/mo, now i'm curious since the cost to have an iphone is supposed to over over $50 a month, is it possible for me to call and negotiate down to the 17.50 voice plan? Again, possible as in according to fido's terms and conditions, not based on my ability to squeeze more savings out of the rep.

[mcbain27]

Everytime I call and ask for te $17.50 plan they tell me it doesn't exist anymore.



Hey guys, quick question for you.

In november last year, I got an iPhone 4 and a new plan right before they implemented the $50/mo min, which had the following:

Flex Data
200 anytime / 1000 EW minutes
Internation texting unlimited
$10 credit

for 35/mo, now i'm curious since the cost to have an iphone is supposed to over over $50 a month, is it possible for me to call and negotiate down to the 17.50 voice plan? Again, possible as in according to fido's terms and conditions, not based on my ability to squeeze more savings out of the rep.

[Ryes]

how'd u get this deal?

17.50+$3 for id-5$ general credit

[gogoboy]

17.50+$3 for id-5$ general credit

Since when caller Id become $3. I thought it is always $7.

[sunshineshara]

Old post quoted here... but I have a question about this procedure (Fido->Rogers interbrand port).
Does this have to be done directly through Rogers? Or can I do this via a Wireless Etc. kiosk at Costco and take advantage of their cash card offers on handsets?

I went from Rogers to Fido over 4 years ago - just took on a contract at Costco Wireless etc, got the cash card (I had 1 year left on my Rogers contract). When I received the cancellation bill from Rogers, I called them up and they removed it when I told them I had moved to Fido. Not sure if the same applies for Fido-> Rogers today.

[frenchguys]

Since when caller Id become $3. I thought it is always $7.

the CD is still 7$ per months, however, cx relation can apply a 4$ discount on it to make it the 3$ per month.


Everytime I call and ask for te $17.50 plan they tell me it doesn't exist anymore.

The 17.50$ plan still exist as a cx relation plan. however it is almost never used now-a-day since to be able to renew and get a phone subsidy, you need to have a plan of 25$ or more. Also as always the 17.50$ plan is only available for cx that already have an agreement, or that is willing to take a new agreement without having the normal discount on the phones.

Furthermore, if you have a 3Y agreement taken with a smartphone, lowering your plan to one lower than the 25$ per month will charge you the DECF from the data option (if any)

[MegaCreation]

I currently have an iPhone 3G with the 17.50 plan and flex data.

I keep reading that you need a minimum 50$ plan to get the new iPhone. Could I get the iPhone 4S and keep my current plan?

[ceredon]

I currently have an iPhone 3G with the 17.50 plan and flex data.

I keep reading that you need a minimum 50$ plan to get the new iPhone. Could I get the iPhone 4S and keep my current plan?
You should be grandfathered, so technically yes, you should be able to get an iP4S, but there are conditions. You must have had this plan exactly as it is since before Dec 2010 and to get a smartphone you have to go through Retentions (Customer Relations) to get them to manually process the upgrade.

However there might be a problem with the iPhone 4S. This year they are only allowing orders done though the My Account reservation system, which means not ordering it through retentions. Unless retentions can place the order/upgrade for you, you might be screwed. Frenchguys will know what's up.

[MegaCreation]

You should be grandfathered, so technically yes, you should be able to get an iP4S, but there are conditions. You must have had this plan exactly as it is since before Dec 2010 and to get a smartphone you have to go through Retentions (Customer Relations) to get them to manually process the upgrade.

However there might be a problem with the iPhone 4S. This year they are only allowing orders done though the My Account reservation system, which means not ordering it through retentions. Unless retentions can place the order/upgrade for you, you might be screwed. Frenchguys will know what's up.

Thanks for the reply!

Is that "My Account reservation system" only for pre-orders? I really don't mind waiting.

[ceredon]

Thanks for the reply!

Is that "My Account reservation system" only for pre-orders? I really don't mind waiting.
Right now, I think it is the only way to order an iPhone 4S. Not sure if this will change when it actually is available. If it does then you should be able to go through retentions. And with your plan, you have to go through retentions or you will have to pay full price for the phone.

[Phong]

17.50+$3 for id-5$ general credit

Does the 17.50 plan come with text messages? I'm on roughly the same plan, but pay $5 more for 200 text messages.

I have:

200 mins + unlimited evenings & weekends @ 5pm : 17.50
Monthly credit: $7
200 text messages: $5
Call display w/ Name display: $7

= $22.50

I also have a charge for:
Evenings starting @ 5pm : $7
but also a credit for it for : $7

(I think the 17.50 plan changed to include the early evenings, but wasn't there when I started my plan almost 2 years ago)

[MegaCreation]

Does the 17.50 plan come with text messages?

Mine doesn't.

[Gary320]

Right now, I think it is the only way to order an iPhone 4S. Not sure if this will change when it actually is available. If it does then you should be able to go through retentions. And with your plan, you have to go through retentions or you will have to pay full price for the phone.

Are you sure about this? Because I have the same plan and I was told by pretty much every department that I had to have a 25+25 plan. I have the same exact plan and I got it about August 2010.

[ceredon]

Are you sure about this? Because I have the same plan and I was told by pretty much every department that I had to have a 25+25 plan. I have the same exact plan and I got it about August 2010.
Do you have data? Did you speak to retentions?

[Gary320]

Do you have data? Did you speak to retentions?

Yes, flex data plan and yes. I don't have an iPhone but it was a smart phone.

[ceredon]

Yes, flex data plan and yes. I don't have an iPhone but it was a smart phone.
We'll have to wait for frenchguys. AFAIK this is still grandfathered and you need only go through retentions (with uncertainty mark if iPhone 4S uniquely doesn't count for the grandfathered status somehow.)

[Gary320]

We'll have to wait for frenchguys. AFAIK this is still grandfathered and you need only go through retentions (with uncertainty mark if iPhone 4S uniquely doesn't count for the grandfathered status somehow.)

Should I try again?

I called about 2 times yesterday to fix something on my plan, I have a good plan at 50 bucks that includes 500mb data, unlimited text and incoming calls for example.. but if I can keep my plan, I'd rather have that.. My iphone 4s plan is pending.

[eyoussef]

My apologies in advance if the following questions have been answered, there are just so many pages in this thread to see what people have got.

Has anyone had success or even tried to have Fido retentions match these unlimited talk/text/data plans through mobilicity or koodo?

Right now my plan is 52.50/month (tax incl.) for:

200 daytime
unlimited after 5pm
2500 text/cid/vm
1000 LD minutes
500 mb BB data

I think i'm sick of Blackberries and considering switching to the Iphone, so i'd want more data and more minutes because i've been going over my usage and fees start to add up.

[Gary320]

tried again, no luck. Really no luck. Pretty much will stick with what I was first offered

200 daytime/1000 evening/weekend
unlimited incoming


30$ promotion plan
call display
unlimited text plus picture/video
voicemail
500 mb data plan (0.05 mb on overage)

and a 5 dollar discount

all for 50 bucks.. pretty much the best thing I have been able to get..

[dazman09]

I've had the iPhone 3G with Fido since it came out 3.5 years ago.. Contract was up in June.. Been waiting for the iPhone 4S/5..
Right now im paying;
$20 for 50min calling - 50 txts
$30 for 6gig data,
$10 for voicemail...
$65/mo

I was going to call Fido and ask for any deals to keep me, but I decided to read this forum first for any tips.. But it looks like Fido just BLOWs, and theres no point in bothering.

I had a look a Bell and they are offering (for Sask residents)
500 minutes,
Unlimited txt,
Unlimited Nationwide calling to 10 numbers, (long distance included free)
5gigs data
For..... $55/mo. (it was actually $50/mo until last Thursday).
I'm going down to the Bell store tomorrow to get an iPhone 4S with this plan. Should be a nice upgrade from my DOG slow iPhone 3G.
If you're in Sask, get this deal!!!

[Ryes]

Since when caller Id become $3. I thought it is always $7.
7$-4$ credit

The 5$ general credit was supposed to be for 2500 text but for some reason wasn't linked to that, and since I don't really text I was allowed to cancel it, get 100 free text and keep the $5 credit, bringing my voice cost down to 15.50$ for 250 min, 5 pm, call id, 100 text. I think I just got really really lucky

[raniosman]

Can someone explain this 'grandfathered clause' to me? As far as I know, those who signed a contract on or before Dec 2010, are grandfathered into something. But what exactly?

My retention plan with Fido that was signed back in November of 2009 will be done next month.
I currently have
200 daytime minutes
Unlim incoming & Eve/Wknds @ 5pm
2,500txt, CID, Voicemail
No SAFS/911
for $27.50

I have a $10 credit that will expire when my contract ends.

What am I currently grandfathered into? Can it be used during new contract negotiations?

[ceredon]

Can someone explain this 'grandfathered clause' to me? As far as I know, those who signed a contract on or before Dec 2010, are grandfathered into something. But what exactly?

My retention plan with Fido that was signed back in November of 2009 will be done next month.
I currently have
200 daytime minutes
Unlim incoming & Eve/Wknds @ 5pm
2,500txt, CID, Voicemail
No SAFS/911
for $27.50

I have a $10 credit that will expire when my contract ends.

What am I currently grandfathered into? Can it be used during new contract negotiations?

The grandfathering means that if you have an old plan that was good enough to be eligible for upgrades prior to Dec 1, then you would remain eligible even if you don't meet the new requirements that came into effect in Dec. You would need to break your plan down further for anyone to say what your eligibility might be. I think even under the old rules, smartphoned HUPs required data. if so, then since you don't don't have data, you would not have been eligible back then and so would not be eligible now, though I cannot recall if data was required, I think it was.

[nandz]

My current contract expiring in week and half. Have called a few times to inquire and pretty much the same story each time. To touch on the grandfathered packaging and everything, I've tried to negotiate multiple times and no dice. Min 25 calling plan and min $50 plan for smartphone to be subsidized. Otherwise you buy full price unlocked. Last person I spoke with said they would not even sell you a full price phone at Fido (where you could then use Fido Dollars) if you didn't have $25 min plan. So that's that.

Old contract/services were $47.50-$10 = $37.50 ($10 credit expiring when contract expires)

Calling Plan - $17.50 (this includes grandfathered $7 credit for early eve/wkds below - no expiry)
200 Anytime Minutes, Unlimited Eve/Wkds (5pm - 8am)

Features - iPhone VP - $30:
500MB Data
Visual Voicemail; Caller ID/Call Display; Call Waiting
Unlimited SMS/MMS (Canada Wide)

..and best I was offered to be able to get subsidized iPhone was:

$50 for 3 yr term and iPhone 4S for $159 (minus my Fido Dollars)

Calling Plan:
200 Anytime Minutes, Unlimited Eve/Wkds (5pm - 8am)
Circle Calling
Unlimited incoming

Features:
500MB Data
Visual Voicemail; Caller ID/Call Display; Call Waiting
Unlimited SMS/MMS (Canada Wide and International)
*
So I get some extras I didn't have before like Cicrcle Calling, unlimited incoming and international texts. But I would have kept the $47.50 plan even with no discount and none of those extra new features if I was able to do a HUP. Oh well. It's pending on the account, but I will call to accept. Reserved iPhone 4S already.

[bmcm]

Is it true that contract should 6months before expire that can be renew
for iphone 4s?

[kuznagi]

I have a decent grandfathered plan I negotiated for iphone4 last year 42/month for full voice plan, all add on, 6gb data. Is there anyway I can talk to retentions to buy out my plan for then reapply the same plan for a iphone4S. I have lots of fido dollars so if I can get the same plan again it may be cheaper than buying it outright but I heard u need a 50/month plan for iphone4s?

[zenik50]

hey there

I signed up for an agreement with fido prior to dec. 31,2010. However, i've made some changes to this plan this year. I currently pay way over $50 before taxes. I was wondering if I am eligible for a subsidized smartphone upgrade even though I don't have a data plan. Any luck with this? Should I even bother calling in, or will they just tell me to get data no matter what?

frenchguys, if you could give me some feedback on this, it'd be great!

[teamonkey]

My previous package (term expired) was:

$15 - 50 anytime minutes + 50 texts
$25 - 500MB, no tethering
$10 - iPhone value pack (visual voicemail + caller ID)
$0.40 - 911

$50.40 + tax/month.


I was just quoted this by retention for a 3-year iPhone plan:

$20 - 200 anytime minutes (free after 5pm/weekends), unlimited texts
$25 - 500MB data + tethering, with -5$/month rebate on the data package for 36 months (3 years)
$10 - iPhone value pack
$0.40 - 911

All in, $50.40/month + tax. Plus $159 for the iPhone 4S, minus about $80 in Fido dollars.

Not a huge saving but it beats what I can get by moving to another carrier. I usually just bust my 50 minutes so this should save me about $5/month of calls, plus I can now tether my laptop, plus I get a new iPhone relatively cheaply.

[newsroom]

I need some help.

I was talking to FIDO retention department over the last week or so. I was on their voice plan only and told them I want to get a new iPhone.

After calling them 3 times, they offered me this.

$51

250 minutes day time
Unlimited incoming
Unlimited weekends and evenings at 5 PM.
Unlimited texts to Canada + International
500 MB Data (1 GB at no charge for 3 months)
Call display, Voice Mail and who called
100 Canadian Long-distance

I was happy with it and took the deal. When the rep asked me which iPhone I want, so I said the new iPhone 4S. The rep then said because the phone is not out yet, she can't renew my contract and I would have to call back. The rep said she can't guarantee that this same offer would be available when the new iPhone comes out. She said the offer was based on the old iPhone. I asked her can I reserve the phone online now and have her to renew the contract. She said no and kept saying I will have to call back when the phone comes out.

I feel like they are trying to screw me and not give me this offer... Any suggestions? Thanks for your help...

[raniosman]

I need some help.

I was talking to FIDO retention department over the last week or so. I was on their voice plan only and told them I want to get a new iPhone.

After calling them 3 times, they offered me this.

$51

250 minutes day time
Unlimited incoming
Unlimited weekends and evenings at 5 PM.
Unlimited texts to Canada + International
500 MB Data (1 GB at no charge for 3 months)
Call display, Voice Mail and who called
100 Canadian Long-distance

I was happy with it and took the deal. When the rep asked me which iPhone I want, so I said the new iPhone 4S. The rep then said because the phone is not out yet, she can't renew my contract and I would have to call back. The rep said she can't guarantee that this same offer would be available when the new iPhone comes out. She said the offer was based on the old iPhone. I asked her can I reserve the phone online now and have her to renew the contract. She said no and kept saying I will have to call back when the phone comes out.

I feel like they are trying to screw me and not give me this offer... Any suggestions? Thanks for your help...

That actually sounds like a perfect plan for me. Damn, going to try negotiating for that. Did you inquire about 6gbs data? Also, for how long of a contract?

To answer your question, they offered you this deal and you took it. From what I've read from previous posts, they're obligated to stand by what they offered you. It's recorded into their system. If they back off, you can take it further, contact their relations department, and if that doesn't work, then you can take this up CRTC, CWTA, or whichever the branch that deals with this sort of conflict (I forget it at the moment... scroll back about 10 or so pages, someone asked a similar question).

Found it: CCTS, the Commissioner for Complaints for Telecommunications Services. They would request your recording from Fido when you were negotiating the plan.

Similar incident on Pg. 1225

[trellaine201]

The phone comes out tomorrow. :|

[VorteC]

What are my chances of negotiating a good deal now that IP4S is coming out lol... I want to sign a 3 year contract assuming that I can get a good plan.. 200 DT, 2500 texts, CID, VM, 100 Canadian LD, 6GB data for around $50/month.

[newsroom]

That actually sounds like a perfect plan for me. Damn, going to try negotiating for that. Did you inquire about 6gbs data? Also, for how long of a contract?

To answer your question, they offered you this deal and you took it. From what I've read from previous posts, they're obligated to stand by what they offered you. It's recorded into their system. If they back off, you can take it further, contact their relations department, and if that doesn't work, then you can take this up CRTC, CWTA, or whichever the branch that deals with this sort of conflict (I forget it at the moment... scroll back about 10 or so pages, someone asked a similar question).

Found it: CCTS, the Commissioner for Complaints for Telecommunications Services. They would request your recording from Fido when you were negotiating the plan.

Similar incident on Pg. 1225

I asked them about 6 GB data plan. However, I didn't go with that one because I have wi-fi at home and I figured that I wouldn't be using that much. So there was no need to pay extra. I reserved iPhone 4S online for now. Should I call them tomorrow morning? (Because iPhone 4S would've been out already) Thanks for digging up some information. Who should I ask to talk to when I call them again? Not sure if that guy on page 1225 ended up getting his plan or not... it doesn't seem to say... :|

[raniosman]

What are my chances of negotiating a good deal now that IP4S is coming out lol... I want to sign a 3 year contract assuming that I can get a good plan.. 200 DT, 2500 texts, CID, VM, 100 Canadian LD, 6GB data for around $50/month.


If you can do that, let me know. My contract is expiring in a few weeks and I'd love that!

But I guess we won't know unless we call, right? (Planning to start hounding them on Saturday)

[raniosman]

I asked them about 6 GB data plan. However, I didn't go with that one because I have wi-fi at home and I figured that I wouldn't be using that much. So there was no need to pay extra. I reserved iPhone 4S online for now. Should I call them tomorrow morning? (Because iPhone 4S would've been out already) Thanks for digging up some information. Who should I ask to talk to when I call them again? Not sure if that guy on page 1225 ended up getting his plan or not... it doesn't seem to say... :|

No problem man. When you inquired about the 6GB data, did they give you the expected monthly $ as compared to just the 500mb?

I would call their regular customer service tomorrow and see if they would honor it. If they do, SWEET. If they don't, try to push it for a few minutes (don't be too rash) and if they're not budging, ask to speak with supervisor (make sure to remember his name). If the supervisor gives it to you, sweet. If not, then ask for his name and have him forward you to a manager or give you the number for Fido's executive office. After that, contact Fido's executive office, see if they'll honor their deal. If they do, sweet. If not, contact the CCTS. Fido has to abide by whatever ruling the CCTS hands.

[bmcm]

can I renew for iphone 4s if my contract have one more years to expire?

[newsroom]

No problem man. When you inquired about the 6GB data, did they give you the expected monthly $ as compared to just the 500mb?

I would call their regular customer service tomorrow and see if they would honor it. If they do, SWEET. If they don't, try to push it for a few minutes (don't be too rash) and if they're not budging, ask to speak with supervisor (make sure to remember his name). If the supervisor gives it to you, sweet. If not, then ask for his name and have him forward you to a manager or give you the number for Fido's executive office. After that, contact Fido's executive office, see if they'll honor their deal. If they do, sweet. If not, contact the CCTS. Fido has to abide by whatever ruling the CCTS hands.

It was around $58 with 6 GB plan. I remember seeing some people here saying that they were able to get 6 GB plan for $55. So if you can do it right, you should be able to get them. I really hope that they will just honour my plan and doesn't have to go to the CCTS. I've been FIDO customer for about 10 years and if they treat me right, I will be their customer for many years to come...

[deepblue6709]

I need some help.

I was talking to FIDO retention department over the last week or so. I was on their voice plan only and told them I want to get a new iPhone.

After calling them 3 times, they offered me this.

$51

250 minutes day time
Unlimited incoming
Unlimited weekends and evenings at 5 PM.
Unlimited texts to Canada + International
500 MB Data (1 GB at no charge for 3 months)
Call display, Voice Mail and who called
100 Canadian Long-distance



I pretty much got same offer today with 6GB instead of 1Gb for $66 without 100 Canadian long distance. This will be my first smartphone/iphone. My question is do i really need 6GB? How much can i save if i downsize it to 1gb or 500mb?

thanks

[chixiao]

I pretty much got same offer today with 6GB instead of 1Gb for $66 without 100 Canadian long distance. This will be my first smartphone/iphone. My question is do i really need 6GB? How much can i save if i downsize it to 1gb or 500mb?

thanks

I have mine offered the same without the 100 lond distance too, it was 55 + tax, including 6gb.
If you want to do tethering, 6gb is pretty good

[lofony]

I pretty much got same offer today with 6GB instead of 1Gb for $66 without 100 Canadian long distance. This will be my first smartphone/iphone. My question is do i really need 6GB? How much can i save if i downsize it to 1gb or 500mb?

thanks

the more is better. at least you don't need to worry about your usage when it comes to google map or youtube clips!

i have 6gb and i can do whatever i want including sharing my internet with my family whenever we are out together. :cheesygri

[deepblue6709]

I have mine offered the same without the 100 lond distance too, it was 55 + tax, including 6gb.
If you want to do tethering, 6gb is pretty good

When/how have you got it for $55? How come mine is $11 more. Damn, I will try it harder tomorrow plus i need to pay $25 upgrading fee. Is that normal?

[chixiao]

When/how have you got it for $55? How come mine is $11 more. Damn, I will try it harder tomorrow plus i need to pay $25 upgrading fee. Is that normal?

25 upgrading fee is for everyone that buys new phone, starts from 2010, I called retention 4 times to get my deal, you know, just need to talk to the right person, that is impatient to waste time on talking to you and offer you the best right away

[jay_sison]

I am eligible for contract renewal and a hardware upgrade on November 17. I am very much interested in picking up the Iphone 4S. What do you guys think would be the best plan? My goal is to get the $25 Voice Plan + $30 6GB Plan for a total of $55+tax. Should I go ahead and call retentions for renegotiation and then wait until November 17 before going to the Fido Store to pick the phone up? Or should I do it all at once? From my understanding, you can quote a Ref# at the Fido Store from when you negotiated a plan with a retentions rep. Is this correct? Thanks in advance.

Anybody had a similar experience? Thanks.

[ak-47]

First time calling to retentions for iphone 4s I was offered my original $25 plan + 6gb data for $30.

200 min
unlimited weekend/evening + f2f
CID/VM/2500 sms
6gb data

total for $55.

He said that's the best he could do, but of course we know chixiao got a much better plan for the same price.

[Rehan]

I just took this offer:

150 min
Unlimited e+w starting at 5 pm
Unlimited text msgs
CID
6 GB data, tethering allowed

$55/month.

Not the best plan, but it's got everything I need and I'll be porting over to Rogers soon, so it's not a big deal.

I also asked through Fido's online chat whether it matters where I get my Rogers phone/plan (Rogers Wireless store vs. Costco/FS/BB/etc), and the CSR said he presumed the policy regarding the free Fido->Rogers port would be the same in either case. I'll try to confirm once again before I do the actual port. I'm going to wait a bit to see what Android phones Rogers offers in the upcoming months.

[mismagic]

I'm currently on the $25 200mins/f2f/1500sms/vm/cid/evewknd retention plan with just about 6 months left on contract so I am starting to think about what I want next. Back then, I was able to get the 3G with no data, but obviously things have changed now! I want the 4Gs so I dont mind adding data to be over the $50, but wondering if I should reserve online or call in - or wait until my contract is closer to expiring. Any advice?

[ceredon]

I'm currently on the $25 200mins/f2f/1500sms/vm/cid/evewknd retention plan with just about 6 months left on contract so I am starting to think about what I want next. Back then, I was able to get the 3G with no data, but obviously things have changed now! I want the 4Gs so I dont mind adding data to be over the $50, but wondering if I should reserve online or call in - or wait until my contract is closer to expiring. Any advice?
If you are close to your last 6 months, then you might as well wait so you get the full subsidy within your last 6 months. The it shouldn't matter if you reserve online or call in, but they don't take orders over the phone except through retentions.

[Rehan]

I'm currently on the $25 200mins/f2f/1500sms/vm/cid/evewknd retention plan with just about 6 months left on contract so I am starting to think about what I want next. Back then, I was able to get the 3G with no data, but obviously things have changed now! I want the 4Gs so I dont mind adding data to be over the $50, but wondering if I should reserve online or call in - or wait until my contract is closer to expiring. Any advice? Assuming it's still being offered, there's an early renewal gift you could get if you renew 3-6 months before your contract ends. See http://forums.redflagdeals.com/fido-retention-plans-376936/966/#post11973521

[frenchguys]

That actually sounds like a perfect plan for me. Damn, going to try negotiating for that. Did you inquire about 6gbs data? Also, for how long of a contract?

To answer your question, they offered you this deal and you took it. From what I've read from previous posts, they're obligated to stand by what they offered you. It's recorded into their system. If they back off, you can take it further, contact their relations department, and if that doesn't work, then you can take this up CRTC, CWTA, or whichever the branch that deals with this sort of conflict (I forget it at the moment... scroll back about 10 or so pages, someone asked a similar question).

Found it: CCTS, the Commissioner for Complaints for Telecommunications Services. They would request your recording from Fido when you were negotiating the plan.

Similar incident on Pg. 1225

I will have to differ with you. any cx relation offer are promotional per themselves, which means that it can be changed. granted if you are told one day that you can get a specific offer and that the next day, when you're calling to have the said offer applied, and it is no longer available and that you were not told that they can be changed, you would have some course of action.

However, in this case, they specifically said that it was something that they could offer that day and that they could not guarantee that the offer can be available the next day.


The rep said she can't guarantee that this same offer would be available when the new iPhone comes out. She said the offer was based on the old iPhone. I asked her can I reserve the phone online now and have her to renew the contract. She said no and kept saying I will have to call back when the phone comes out.

Therefore, it is extremely possible that the offer is not honoured as it is, specially that it doesn't meet the min 50$ after credit for voice+data, and there would be nothing to go against it since the cx was warned that it was something we could offer now, but not for sure a next time.

FYI, There are many retention agent in a pilot where offers expires at the end of the call. (in the sense you need to make your decision, to accept it now and have the phone sent by UPS or have a few days to get the phone in store)

[eyoussef]

I just took this offer:

150 min
Unlimited e+w starting at 5 pm
Unlimited text msgs
CID
6 GB data, tethering allowed

$55/month.

Not the best plan, but it's got everything I need and I'll be porting over to Rogers soon, so it's not a big deal.

I also asked through Fido's online chat whether it matters where I get my Rogers phone/plan (Rogers Wireless store vs. Costco/FS/BB/etc), and the CSR said he presumed the policy regarding the free Fido->Rogers port would be the same in either case. I'll try to confirm once again before I do the actual port. I'm going to wait a bit to see what Android phones Rogers offers in the upcoming months.

Did you not sign on a contract? Wouldn't that mean you have to pay to cancel the contract then port over or has something changed and it's now free to port over to Rogers while on an existing Fido contract? Do they give you the same contract at Rogers?

[GMUET]

Hi all,

I just try to negotiate an iPhone plan with Fido because I am not on a contract and am debating to go on the 3-year contract to get the iPhone 4S for $159 or just pay $649 for an unlocked one.

The rep on the phone told me I will not be able to buy an unlocked phone ANYWHERE! I tried to explain and said if I go to Apple Store and paid the full price, it will be unlocked. He replied, "if you say so..." I don't know if he really doesn't know about unlocked phone or this is a company rule that they have to follow; however, I think it is dishonest. I think customers should know what their options are.

Unless I am wrong, you can buy an iPhone unlocked right?! Am I crazy here?!

[eyoussef]

Hi all,

I just try to negotiate an iPhone plan with Fido because I am not on a contract and am debating to go on the 3-year contract to get the iPhone 4S for $159 or just pay $649 for an unlocked one.

The rep on the phone told me I will not be able to buy an unlocked phone ANYWHERE! I tried to explain and said if I go to Apple Store and paid the full price, it will be unlocked. He replied, "if you say so..." I don't know if he really doesn't know about unlocked phone or this is a company rule that they have to follow; however, I think it is dishonest. I think customers should know what their options are.

Unless I am wrong, you can buy an iPhone unlocked right?! Am I crazy here?!

My last 3 phones (curve, bold and torch) have all been unlocked phones and have worked with Fido. They probably just want you to buy through Fido.

[ceredon]

Hi all,

I just try to negotiate an iPhone plan with Fido because I am not on a contract and am debating to go on the 3-year contract to get the iPhone 4S for $159 or just pay $649 for an unlocked one.

The rep on the phone told me I will not be able to buy an unlocked phone ANYWHERE! I tried to explain and said if I go to Apple Store and paid the full price, it will be unlocked. He replied, "if you say so..." I don't know if he really doesn't know about unlocked phone or this is a company rule that they have to follow; however, I think it is dishonest. I think customers should know what their options are.

Unless I am wrong, you can buy an iPhone unlocked right?! Am I crazy here?!
Rep was wrong, confused or maybe he meant they would be almost impossible to find.

Anyway, yes, if you buy directly from Apple (online or retail store) they will be fully unlocked and will work just fine with every Fido service.

And depending on your usage and your current plan, buying an unlocked iPhone can save a lot of money in the long term and will have much higher resale value next year or the year after.

[GMUET]

And depending on your usage and your current plan, buying an unlocked iPhone can save a lot of money in the long term and will have much higher resale value next year or the year after.

Thanks for the response; I use very little data through the 3G network as I am mostly in wireless environment. Am I correct if I have an unlock phone and no contract, I can pick and choose the voice and data plan I want? Will I be able to get the $10/100Mb data add-on? Or do I still have to have a $50-55 minimum plan?

The rep on the phone said that data add-on is NOT for iPhone ...

Again, thanks in advance for your feedback.

[ceredon]

Thanks for the response; I use very little data through the 3G network as I am mostly in wireless environment. Am I correct if I have an unlock phone and no contract, I can pick and choose the voice and data plan I want? Will I be able to get the $10/100Mb data add-on? Or do I still have to have a $50-55 minimum plan?

The rep on the phone said that data add-on is NOT for iPhone ...

Again, thanks in advance for your feedback.
From their retail offerings, they only have two data options and both can be used with the iPhone. One is $10/100MB ($5 for every extra 100MB after) and $25/500MB ($5 for each 500MB after). What the rep may have meant is that if you were interested in getting a subsidy, then you could not get the $10 data option, as it is considered non-term (non-contract). But, if you bring your own phone, you can pick either. You could also opt for no data plan if you bring your own phone (disable cellular data on the phone if you do this). The $10 option is a good option if you just want to see how much data you would need since it doesn't require a contract. I'm actually not certain if you have to take a contract on the $25 option or if you can take it M2M.

[newsroom]

I will have to differ with you. any cx relation offer are promotional per themselves, which means that it can be changed. granted if you are told one day that you can get a specific offer and that the next day, when you're calling to have the said offer applied, and it is no longer available and that you were not told that they can be changed, you would have some course of action.

However, in this case, they specifically said that it was something that they could offer that day and that they could not guarantee that the offer can be available the next day.



Therefore, it is extremely possible that the offer is not honoured as it is, specially that it doesn't meet the min 50$ after credit for voice+data, and there would be nothing to go against it since the cx was warned that it was something we could offer now, but not for sure a next time.

FYI, There are many retention agent in a pilot where offers expires at the end of the call. (in the sense you need to make your decision, to accept it now and have the phone sent by UPS or have a few days to get the phone in store)

Thanks for the reply. I should've been clear with what they offered. I pay $51/month and she said I wouldn't have to pay extra $5 for three months to get data up to 1 GB.

I called again this morning and the rep said I would have to call them again after I get the new iPhone. She again said it is most likely that all the options will be available but she can't guarantee it. I told her I reserved the phone and asked her why she couldn't just apply the offer on my account since both Fido and I agreed to it. She said then there would be a problem at the store when I pick up the phone because I would've be under this new contract.

I am still not clear. So after I pick up my phone, I call Fido retention department again to apply the plan they offered? Wouldn't people at Fido store make me to sign up for a new plan and a new contract?

[VorteC]

I finally got the plan I wanted from FIDO... OMG that was difficult. Took like 20 minutes of haggling.

$25 - 250 DT minutes + 5PM E/W + Fido 2 Fido + 2500 texts + VM
$3 - CID
$10 - Flex Data
-$5 Credit for 12 months
Total: $33 / month

BRB GOING TO GET AN IPHONE 4S LOL. Apparently Flex Data is still eligible for iPhone 4S discount.

[smorjug]

I finally got the plan I wanted from FIDO... OMG that was difficult. Took like 20 minutes of haggling.

$25 - 250 DT minutes + 5PM E/W + Fido 2 Fido + 2500 texts + VM
$3 - CID
$10 - Flex Data
-$5 Credit for 12 months
Total: $33 / month

BRB GOING TO GET AN IPHONE 4S LOL. Apparently Flex Data is still eligible for iPhone 4S discount.

Do you have one?

[VorteC]

Do you have one?

at fido getting one right now, activation is slow today!

[ak-47]

First time calling to retentions for iphone 4s I was offered my original $25 plan + 6gb data for $30.
200 min
unlimited weekend/evening + f2f
CID/VM/2500 sms
6gb data
total for $55.

Called retentions again, told the rep I wanted to unlimited incoming with my plan.
He basically said if I wanted unlimited incoming, I would have to switch to another $25 plan, which consist of only 200 min, unlimited incoming, 1000 E+W, CID - much worst than what I have atm. No credits that he can apply.
It seems like fido retention deals are horrible right now (or just my luck). I may just have to do the $25 plan + flex data.

[ceredon]

I finally got the plan I wanted from FIDO... OMG that was difficult. Took like 20 minutes of haggling.

$25 - 250 DT minutes + 5PM E/W + Fido 2 Fido + 2500 texts + VM
$3 - CID
$10 - Flex Data
-$5 Credit for 12 months
Total: $33 / month

BRB GOING TO GET AN IPHONE 4S LOL. Apparently Flex Data is still eligible for iPhone 4S discount.

That's interesting.

[wing0]

I finally got the plan I wanted from FIDO... OMG that was difficult. Took like 20 minutes of haggling.

$25 - 250 DT minutes + 5PM E/W + Fido 2 Fido + 2500 texts + VM
$3 - CID
$10 - Flex Data
-$5 Credit for 12 months
Total: $33 / month

BRB GOING TO GET AN IPHONE 4S LOL. Apparently Flex Data is still eligible for iPhone 4S discount.

Contract or M2M?

So they do have ability to give monthly credits. I went through two reps, both wouldn't.

[o0vL]

I finally got the plan I wanted from FIDO... OMG that was difficult. Took like 20 minutes of haggling.

$25 - 250 DT minutes + 5PM E/W + Fido 2 Fido + 2500 texts + VM
$3 - CID
$10 - Flex Data
-$5 Credit for 12 months
Total: $33 / month

BRB GOING TO GET AN IPHONE 4S LOL. Apparently Flex Data is still eligible for iPhone 4S discount.

how was this even possible. fido csr over on hofo is claiming min $25 voice/$25 data for 4s..

[VorteC]

That's interesting.


Contract or M2M?

So they do have ability to give monthly credits. I went through two reps, both wouldn't.

The plan I quoted is M2M. No contract.

However I bought an IP4S 15 minutes ago so now I'm on a 3 year contract because of the phone, not the plan I was offered.


how was this even possible. fido csr over on hofo is claiming min $25 voice/$25 data for 4s..

I was skeptical about what the CSR said too... I asked him if to confirm like 4 times. On the Fido site it says $10/100MB is not eligible, but apparently the Flex Data plan doesn't count as the $10/100MB, but rather a retention plan. I hope the CSR was right though... but I did ask him 4 times and he said that he doesn't see Flex Data as a exception to eligible data plans.

[brucered]

I finally got the plan I wanted from FIDO... OMG that was difficult. Took like 20 minutes of haggling.

$25 - 250 DT minutes + 5PM E/W + Fido 2 Fido + 2500 texts + VM
$3 - CID
$10 - Flex Data
-$5 Credit for 12 months
Total: $33 / month

BRB GOING TO GET AN IPHONE 4S LOL. Apparently Flex Data is still eligible for iPhone 4S discount.

How the heck did you manage that plan? coming up on my 3y term early hup date and WANT this plan....i am willing to pay that for an iphone, but not $50/mth

so are you getting the phone for $159?

[aemi]

Yes, March 14th, 2007 is the day WNP is introduced. More info at CRTC: http://www.crtc.gc.ca/eng/NEWS/RELEASES/2005/r051220.htm

Can you please update the link?

Thanks

[happynemo]

Hi,
I'm currently on one of the older Fido retention plans:
200 anytime minutes, unlimited weekends and weekdays after 5, 2500 texts - $17.50
Caller ID, Voice Mail, Conference calling etc. $5

It's been a great plan and perfect for my needs. However, my contract is coming to an end this december....so from what i've been reading Fido won't offer me this plan again? For those like me who aren't really interested in the data plan stuff what kind of a good deal does Fido retention offer these days? And would threatening to switch over to mobilicity work?....since they do have that amazing $25 unlimited plan, and I am in a perfect position to make the switch as the contract is ending. Fido has no power to charge me anything.

Any thoughts? Of course a data plan would be nice but from what i've been seeing even the best plans for an iPhone would have to be near the $50 mark, which isn't really necessary in my opinion especially since i'm only paying around $23 bucks a month.

Thanks!

EDIT;; I also saw that some people are making a fuss about some "credits"? Exactly what is that all about?

[ceredon]

Hi,
I'm currently on one of the older Fido retention plans:
200 anytime minutes, unlimited weekends and weekdays after 5, 2500 texts
Caller ID, Voice Mail, Conference calling etc.

It's been a great plan and perfect for my needs. However, my contract is coming to an end this december....so from what i've been reading Fido won't offer me this plan again? For those like me who aren't really interested in the data plan stuff what kind of a good deal does Fido retention offer these days? And would threatening to switch over to mobilicity work?....since they do have that amazing $25 unlimited plan, and I am in a perfect position to make the switch as the contract is ending. Fido has no power to charge me anything.

Any thoughts? Of course a data plan would be nice but from what i've been seeing even the best plans for an iPhone would have to be near the $50 mark, which isn't really necessary in my opinion especially since i'm only paying around $23 bucks a month.

Thanks!

EDIT;; I also saw that some people are making a fuss about some "credits"? Exactly what is that all about?

Credits are additional discounts on top of list prices for plans and add-ons. Credits still exist but are much more difficult to get and are prohibited on certain plans. Usually only offered if you sign a contract.

You don't mention what you pay for your plan, so it's hard to say exactly what it is. However, I don't see reason why they wouldn't let you renew it or even keep it month to month if it doesn't have credits.

[brucered]

just called, talked to retentions...got SQUAT! :o

because i'm not do up for early renewal until DEC 24th, they basically wanted nothing to do with me....

time to hit up ROGERS!

[ceredon]

just called, talked to retentions...got SQUAT! :o

because i'm not do up for early renewal until DEC 24th, they basically wanted nothing to do with me....

time to hit up ROGERS!
Going to do the free port to Rog? Financially it might be better for you to wait until Dec anyway then. Get the Fido phone before porting and then sell it.

[ayking]

Called retentions and was offered this as their best for a current iphone 3G user trying to upgrade to 4S, customer since 2008:

200 Weekday minutes
Unlimited evening and weekends starting at 5PM
Unlimited text messaging to Canada
Unlimited picture and video messaging
Voicemail, Call Display, Name Display, Who Called
500MB data, $5/500MB extra (unlimited usage for first 6 months)

$50/mth + tax

Is this a good deal? We were hoping to get something similar to My5/My10 but she said it's not available. Tried to get a lower price and she said no go.

Any suggestions? Thanks!

[Ryes]

Going to do the free port to Rog? Financially it might be better for you to wait until Dec anyway then. Get the Fido phone before porting and then sell it.
If you get an iPhone 4s from fido on a three year plan, does that mean you have to get a three year plan with Rogers if you do the switch a month into your fido contract? Or can you go to a 1 year contract with Rogers

[faizo]

Called retentions and was offered this as their best for a current iphone 3G user trying to upgrade to 4S, customer since 2008:

200 Weekday minutes
Unlimited evening and weekends starting at 5PM
Unlimited text messaging to Canada
Unlimited picture and video messaging
Voicemail, Call Display, Name Display, Who Called
500MB data, $5/500MB extra (unlimited usage for first 6 months)

$50/mth + tax

Is this a good deal? We were hoping to get something similar to My5/My10 but she said it's not available. Tried to get a lower price and she said no go.


Any suggestions? Thanks!

Got the same plan but with unlimited incoming as well for 55$
I don't think I can do any better... Been calling for a week straight :(

[ceredon]

If you get an iPhone 4s from fido on a three year plan, does that mean you have to get a three year plan with Rogers if you do the switch a month into your fido contract? Or can you go to a 1 year contract with Rogers
yep, gotta sign for 3 three years. And no backsies. Meaning, you can't just sign with Rogers and then leave or Fido won't refund the termination fees. And you can't go back to Fido without paying full Rogers fees or running out the 3 years. And you can't do this switch again, neither Rog ro Fido nor Fido to Rogers without termination fees. One time deal.


No one should think of this as a money making scheme. It isn't. But for anyone that is planning to move to Rogers for good, and only for those planing to move to Rogers for good, it is meant to make that easier for staying within the rogers umbrella. If you weren't planning on moving to Rogers and do it only for this gratis, then you have to remember you lose all of your tenure with Fido and will just be a newbie in Rogers eyes for retentions or loyalty deals. And keep in mind that Rogers now has the same restrictions on retentions and you very likely will not get a better plan with them.

[cyberhunter]

Did you have to negotiate for this deal? This would work work for me.

I did, this is the 2nd time I called. But then now I just checked my new plan on fido my account, it's different from what was quoted, i may need to call back again to see what's happening :cry:

[g3ared]

Its been a while since I last looked at the latest retention plans, and I'm not seeing any better ones.
I currently have:
200 daytime + 50 bonus minutes
unlimited evening and weekends starting at 5pm
call display with name display
who called
unlimited picture/video/reg texts within canada
visual voicemail
500mb data

for $42.00, tax included

I have not seen anyone post this plan from the pages i have read.
Is this plan no longer available? am i still receiving a good deal?

Also,
http://www.fido.ca/web/content/options/valuepacks_classic
what does the restriction at the top of the page really mean, regarding plans prior to november 2008

[kitguyy]

Is it possible to get a retention offer if I don't want to renew my contract, just pay on monthly to monthly basis. The representative told me that he can only offer me a better plan if I sign on a new contract. Can anyone confirm this? Thanks.

[golfer29]

How the heck did you manage that plan? coming up on my 3y term early hup date and WANT this plan....i am willing to pay that for an iphone, but not $50/mth

so are you getting the phone for $159?

I suspect they are buying a 4G for $649 to get the $33 per month plan

[zenik50]

I am gonna repeat my question...

I signed up for an agreement with fido prior to dec. 31,2010. However, i've made some changes to this plan this year. I currently pay way over $50 before taxes. I was wondering if I am eligible for a subsidized smartphone upgrade even though I don't have a data plan. Any luck with this? Should I even bother calling in, or will they just tell me to get data no matter what?

[ceredon]

I am gonna repeat my question...

I signed up for an agreement with fido prior to dec. 31,2010. However, i've made some changes to this plan this year. I currently pay way over $50 before taxes. I was wondering if I am eligible for a subsidized smartphone upgrade even though I don't have a data plan. Any luck with this? Should I even bother calling in, or will they just tell me to get data no matter what?
They'll tell you to get data.

You can still get it subsidized, but you will pay the additional $200 if you cancel the data.

[ak-47]

Finally settled on a plan for iphone 4S on 3 year contract. Phone is free with fido dollars.

$25 voice plan (my retention plan from previous contract) + 10 $ flex data:
200 min
unlimited weekend/evening + f2f
CID/VM/2500 sms
$10 flex data
total for $35/month.

No credits or add-ons could be applied to my account despite being with Fido for 7 years and signing for another 3 years.

[jakec]

Hey,

I'm interested to ask, I've had previous plans noted on my account under 50 (data+voice) and over 50 with data+voice, I was wondering if there was a chance I could ask fido to look through previous noted offers to check for the plan I want now so I could upgrade to a iphone 4S. (I am currently under no contract)

Thanks for the help!!

[sindh1963]

Finally settled on a plan for iphone 4S on 3 year contract. Phone is free with fido dollars.

$25 voice plan (my retention plan from previous contract) + 10 $ flex data:
200 min
unlimited weekend/evening + f2f
CID/VM/2500 sms
$10 flex data
total for $35/month.

No credits or add-ons could be applied to my account despite being with Fido for 7 years and signing for another 3 years.

I thought you needed $ 50 minimum to get the smart phone...did they change this?

[VorteC]

Its been a while since I last looked at the latest retention plans, and I'm not seeing any better ones.
I currently have:
200 daytime + 50 bonus minutes
unlimited evening and weekends starting at 5pm
call display with name display
who called
unlimited picture/video/reg texts within canada
visual voicemail
500mb data

for $42.00, tax included

I have not seen anyone post this plan from the pages i have read.
Is this plan no longer available? am i still receiving a good deal?

Also,
http://www.fido.ca/web/content/options/valuepacks_classic
what does the restriction at the top of the page really mean, regarding plans prior to november 2008

That's a great plan!

[emdubya]

I thought you needed $ 50 minimum to get the smart phone...did they change this?

can anyone clarify this? I am also very curious because a 35$ plan with flex data would be perfect for me. I signed a contract for $50 a month but am still within the 15 day satisfaction window.

[gh05t]

Not sure this is the right place to ask but here goes.

My Fido plan ended on 27th of July of this year. Paid a bill of $300 for June and July on August 15th. Ported my number over to Mobilicity on August 18th.

Received a Bill from Fido dated August 27th including partial charges from August 28 to September 17 plus Regular charges ending August 27 of $75.82 for a total of $102.74 plus taxes.

I agree that the regular charges of $75.82 are what I used for August until I switched to Mobilicity and therefore I owe, but how am I responsible for the partial charges of $26.92 ?

Keeping in mind that Fido charges you for the monthly portion of your bill one month in advance I would have already paid the full fixed $38.45 portion for August when I paid my bill on my invoice dated 27th July.

This invoice had regular charges ending Jul 27 plus the monthly fixed charge for system access fee etc from July 28th to August 27th.

Could anyone explain to me why I need to pay the fixed monthly portion that includes system access fees etc for the period August 28th to September 17 when I had already ported to Mobilicity since August 18th,

and my billing period ends on the 27th of the month? It's only $27 but the principle. Thanks for any help on this.

Sorry if this is the wrong thread I posted in and hope the mods will move to a more appropriate thread if necessary.

[Chi-tel]

Not sure this is the right place to ask but here goes.

My Fido plan ended on 27th of July of this year. Paid a bill of $300 for June and July on August 15th. Ported my number over to Mobilicity on August 18th.

Received a Bill from Fido dated August 27th including partial charges from August 28 to September 17 plus Regular charges ending August 27 of $75.82 for a total of $102.74 plus taxes.

I agree that the regular charges of $75.82 are what I used for August until I switched to Mobilicity and therefore I owe, but how am I responsible for the partial charges of $26.92 ?

Keeping in mind that Fido charges you for the monthly portion of your bill one month in advance I would have already paid the full fixed $38.45 portion for August when I paid my bill on my invoice dated 27th July.

This invoice had regular charges ending Jul 27 plus the monthly fixed charge for system access fee etc from July 28th to August 27th.

Could anyone explain to me why I need to pay the fixed monthly portion that includes system access fees etc for the period August 28th to September 17 when I had already ported to Mobilicity since August 18th,

and my billing period ends on the 27th of the month? It's only $27 but the principle. Thanks for any help on this.

Sorry if this is the wrong thread I posted in and hope the mods will move to a more appropriate thread if necessary.


as Fido cancel policy, you need to tell them to cancel 30 days advance.

when you port out your number , the day u port out means the day u notice them, that is why they charge you till Sept 17 when you port ur number out on Aug 18.

[Rehan]

Could anyone explain to me why I need to pay the fixed monthly portion that includes system access fees etc for the period August 28th to September 17 when I had already ported to Mobilicity since August 18th, It's because of the stupid billed-for-30-days-of-no-service-when-porting policy that the mobile carriers have.

http://forums.redflagdeals.com/do-not-pay-rogers-fidos-30-days-services-when-porting-number-1000126/ has lots of info on the topic. Search for CCTS in the forums for much more.

[gh05t]

Thanks guys appreciated and thanked.

[bolung]

Didn't expect I will get what I want from the 1st try.

My line with 2 yrs contract without iPhone 4s for $55 + tax per mth
250 day time mins, evening and weekends start at 5pm,
Fido to fido, 6gb data, CID, VM, 2500txt

Then my wife's line with everything the same for 3 yrs contract and iPhone 4s (no upgrade fees) for $58 + tax per mth

Thx for all the guides and info from everyone here in RFD! Made my contract signing so much easier. :D

[steefun]

Current Plan:

Promo Flex Data Add-on (Fido) 10.00-20.00 (depending on if usage is under 100MB vs under 500MB, generally use around 200+ MB)
200 / Unl. E/WE + F2F 25.00
Call Display w/Name Display 7.00
Enhanced Voice Messaging-EN 7.00
Credit: Enh. Voice Messaging Cr. -7.00
2,500 text messages 0.00

Tax in
= $47.46 when data usage is kept under 100MB
= $52'ish when data usage is btwn 150-500MB

This is actually a retentions plan lol.
I'm hoping to get the 6GB data, incoming, and maybe the VM/CID bundled.
nice to haves: MMS, F2R

Looking for a range around $55 max, pre-tax

Any suggestions?


Thanks!

[DoneDeal]

What happens with a $30 6GB data plan when its 3yr term expires?

[kitguyy]

Is it possible to get a retention offer if I don't want to renew my contract, just pay on monthly to monthly basis. The representative told me that he can only offer me a better plan if I sign on a new contract. Can anyone confirm this? Thanks.

Anyone? Thanks.

[N1QUE24]

Yes, they're only willing to bend their back for you if you recommit for another 3 years.

[schroeder000]

can anyone clarify this? I am also very curious because a 35$ plan with flex data would be perfect for me. I signed a contract for $50 a month but am still within the 15 day satisfaction window.

I'm on the same boat. Can we get a $35 plan with flex data?

[gh05t]

Yes, they're only willing to bend their back for you if you recommit for another 3 years.

Yep I think this is why unlike some other companies that may just continue your regular monthly plan on a monthly basis,Fido goes for the jugular with their 35 cents per minute.

Never paid a $300 bill until my contract expired.

Switched to Mobilicity, bought a HTC Panache for $250 and got the $40 back to school plan with voice mail, unlimited talk,text,data,North American Long Distance and International texts and quite happy with it.

This is what I was paying at Fido for just 50 free mins, Unlimited Evenings and Weekends from 7PM plus voice mail and who called.

[loyd84]

I don't know what to do anymore.

I am still trying to reserve the iphone from the website but it's not working, I always get that error message. I tried every possible way, I changed the e-mail address, re-typed my address, I did everything but it is still not working.

When I call Fido, the only thing they say is that they will try to fix it. This morning I called again for like 5th day in a row to be able to reserve, the rep told me to try to go to a fido store and get one from the store without reservation.

So I went this morning to the fido store at Rockland center, and the guy laughed at me, he told me don't come back before at least a month.

So I can't reserve the damn phone and I can't order one from the fido store. What a mess! And it's not that I'm an apple fanboy, in fact I'm not really impressed with the new iphone but my contract is expired and I really really need a new phone because mine is dying. Maybe by the time I can get the new iphone the new nexus prime will be released and I'll try to get it.

[klangou]

Hey guys,

I need help negotiating with retention.

I'm presently on a 2Y contract ending in may 2012, voice only.(1st contract with them)

Id like to go to the iPhone 4s.

The only things that matter to me are:
-CID/VM
-1GB or more
-paying less possible

If I look at the other carriers, the best plan I see is Virgin with "build your own combo" 25$ voice (100 min + CID/VM) + 35$ data (1GB) = 60$
For my needs, Fido offers 25$ voice + 25$ data (500MB) + 5$(extra 500MB) + 10$(CID/VM) = 65$.

Is that a sufficient to negotiate? Any other lever you would see? What kind of deal could I negotiate with retention?

Thanks!

[eyoussef]

Does anyone know how fido is when you mention mobilicity unlimited talk/text/data plans? Has anyone been successful?

[ak-47]

I'm on the same boat. Can we get a $35 plan with flex data?
this plan is only offered through customer relations/retention.



I am still trying to reserve the iphone from the website but it's not working, I always get that error message. I tried every possible way, I changed the e-mail address, re-typed my address, I did everything but it is still not working.

My reserved iphone 4s didn't even arrive to my fido store for pick up yesteday, so I just went into a local futureshop (at 5pm, no line up, plenty of stock) and activated a new iphone 4s. Afterwards I called fido to activate a data plan for me. The phone reservation system is a joke...


Does anyone know how fido is when you mention mobilicity unlimited talk/text/data plans? Has anyone been successful?

When I mentioned this to the rep, he said "well you are getting an iphone for free (from fido dollars) and a retention plan compared to new fido customers who is going to pay $159 for an iphone and a 50-60$ plan". For my account, NO credits or whatsoever.

[emdubya]

I also just got the flex data with my
New 4s. 30$ talk plan with a $5 credit and 10$ flex data for $35/month and the phone was half paid for by fido dollars. Anyone know if I can add caller Id for cheap?

[professionaldude]

Finally settled on a plan for iphone 4S on 3 year contract. Phone is free with fido dollars.

$25 voice plan (my retention plan from previous contract) + 10 $ flex data:
200 min
unlimited weekend/evening + f2f
CID/VM/2500 sms
$10 flex data
total for $35/month.

No credits or add-ons could be applied to my account despite being with Fido for 7 years and signing for another 3 years.

Does that include value pack credit of $10 coz CID/VM/2500 sms is not included with the voice plans.
Also were you charged $35 to use your fido $.

[ak-47]

Does that include value pack credit of $10 coz CID/VM/2500 sms is not included with the voice plans.
Also were you charged $35 to use your fido $.

According to the rep, it's a grandfathered plan i had 2 years ago.
200 / unlimited evening/weekend + f2f 25
VM 7 (-7 VM credit)
CID 0
2500 txt msgs 0

$35 - I'm no sure bc I havn't seen my bill yet.

[chixiao]

I also just got the flex data with my
New 4s. 30$ talk plan with a $5 credit and 10$ flex data for $35/month and the phone was half paid for by fido dollars. Anyone know if I can add caller Id for cheap?

WHAT!!!???? Am I crazy seeing this or is fido giving up their 50.00/month minimum policy to get a iphone 4s????
I would really like to know how you convinced them to subsidize your iphone with only 35 monthly fee

[rickyng_]

Finally settled on a plan for iphone 4S on 3 year contract. Phone is free with fido dollars.

$25 voice plan (my retention plan from previous contract) + 10 $ flex data:
200 min
unlimited weekend/evening + f2f
CID/VM/2500 sms
$10 flex data
total for $35/month.

No credits or add-ons could be applied to my account despite being with Fido for 7 years and signing for another 3 years.

Hey.. I was offered the plan below and told that your plan is not possible anymore.. is this true, or should I call again?

200 min
Unlimited Fido-to-Fido
Unlimited Evening/Weekends after 5PM
CID, Enhanced VM
2500 text
6GB Data

$50+ tax.

Thanks

[frenchguys]

My reserved iphone 4s didn't even arrive to my fido store for pick up yesteday, so I just went into a local futureshop (at 5pm, no line up, plenty of stock) and activated a new iphone 4s. Afterwards I called fido to activate a data plan for me. The phone reservation system is a joke...


Reserving a phone was never intended to make sure that you'd get the phone on launch day, merely so that you don't have to go in store every few days to have the answer, no we don't have it in stock.

That being said, you can also call retention, to get your deal and have the phone shipped to you. as of late last night they were still in stock, with maximum delivery delay (yesterday) of nov 7.


Finally settled on a plan for iphone 4S on 3 year contract. Phone is free with fido dollars.

$25 voice plan (my retention plan from previous contract) + 10 $ flex data:
200 min
unlimited weekend/evening + f2f
CID/VM/2500 sms
$10 flex data
total for $35/month.

No credits or add-ons could be applied to my account despite being with Fido for 7 years and signing for another 3 years.

Hey already i'm sure you will get some trouble given the fact that your plan is not of 50$ or more. you have a retention plan (no longer available) which will give you the better rate than fido's direct competition.


I thought you needed $ 50 minimum to get the smart phone...did they change this?
No it did not change, except of course for BB at 35$


What happens with a $30 6GB data plan when its 3yr term expires?

same thing than what happens with a plan after the agreement ends,,, nothing it will remain on a month to month basis.
the only thing that can change after a term expires is that renewal bonuses or agreement credit can expire.


Is it possible to get a retention offer if I don't want to renew my contract, just pay on monthly to monthly basis. The representative told me that he can only offer me a better plan if I sign on a new contract. Can anyone confirm this? Thanks.

You can get retention offers even without renewing your contract and stay on a month to month basis. is it true that with signing a new contract can give you a better rate, yes.

that they can only offer you a better plan with the contract... Hell it depends on what plan you have now! it is possible that the only option that we could suggest you to make it less expensive is with a plan only available with agreement.

[ak-47]

Hey.. I was offered the plan below and told that your plan is not possible anymore.. is this true, or should I call again?

It is a grandfathered plan, so it is no longer offered.


Reserving a phone was never intended to make sure that you'd get the phone on launch day, merely so that you don't have to go in store every few days to have the answer, no we don't have it in stock. Hey already i'm sure you will get some trouble given the fact that your plan is not of 50$ or more. you have a retention plan (no longer available) which will give you the better rate than fido's direct competition.

3 different retention reps offered me the $10 flex data, and whenever I asked for credit they say I am already on the cheapest plan possible. There is indeed no doubt Fido has the lowest rate for the iphone plan (offered through retentions).

[emdubya]

Hey already i'm sure you will get some trouble given the fact that your plan is not of 50$ or more. you have a retention plan (no longer available) which will give you the better rate than fido's direct competition.




I am also on the 35/month plan with flex data, when I changed, they didnt mention anything about the phone no longer being subsidized.

[rickyng_]

I am also on the 35/month plan with flex data, when I changed, they didnt mention anything about the phone no longer being subsidized.

When did you guys call in for the $35/month + flex data? I was told today that that is not being offered anymore :(

[GMUET]

Hi all,

I called and got put through to retention right away after I hinted I would like to go to a different carrier that has student discount and here is what retention offered me; I think it is the best I can do unless I get an unlocked phone:

- 150 Daytime minutes
- Unlimited Eve/Wknd minutes starts at 5PM
- Unlimited text msgs
- Caller display
- Visual voicemail
- 500Mb data
- $50 + GST

I think I just need to sit down and figure out my pros and cons; unlock/no contract/higher resale value for $650 vs locked/3-year contract/less resale value for $159 (minus $62 Fido Dollar). The thing is, I priced it out roughly, with an unlocked phone, I am still paying about $50 a month for both voice and data, so ...

Decisions ... decisions ... What are your thoughts?

[jclee25]

I was just on the phone with retentions trying to negotiate (my contract is up in March 2012, and my family has been with Fido since 1999).

My current plan:
200 minutes
Unlimited evening and weekend
Unlimited Fido to Fido local calls
Enhanced Voice Messaging
2500 text messages

The guy I talked to offered me the $50 plan (500 MB + current retention plan) and said you can't get the iPhone 4s without paying a minimum $50 (the next rep he passed me on to said it's actually $55 but they have the "ability" to lower it).
How are people bypassing this?? I just want to keep my current plan (or something similar) and add flex data for $10 (total $35). Is that impossible if you want the iPhone 4s?

[unicorn1001]

ok just got off the phone of 40 min waiting 5 mins talk with cancellation dept.
with fido since 2004
never have data plan before, my old plan sucks
now I wanna a is4 and they told me to get the phone first and call back to get a crazy good deal
but they lied!
i want to get

55+tax:

250 day time
u/l eve/weekend 5pm
u/l incoming
u/l text
6GB
caller ID, vm

they said it's 70, can give me 10 credit
will be 60+tax
that includes something I don't need: who called, u/l international txt

so what do you guys suggest?
keep calling?
I have 15 days, this is the 4rd offer they give me, first 3 was with one guy yesterday

frustrating!!
I thought I can get this deal with 55

[frenchguys]

ok just got off the phone of 40 min waiting 5 mins talk with cancellation dept.
with fido since 2004
never have data plan before, my old plan sucks
now I wanna a is4 and they told me to get the phone first and call back to get a crazy good deal
but they lied!
i want to get

55+tax:

250 day time
u/l eve/weekend 5pm
u/l incoming
u/l text
6GB
caller ID, vm

they said it's 70, can give me 10 credit
will be 60+tax
that includes something I don't need: who called, u/l international txt

so what do you guys suggest?
keep calling?
I have 15 days, this is the 4rd offer they give me, first 3 was with one guy yesterday

frustrating!!
I thought I can get this deal with 55

the absoluty lowest that you should be able to get would be

30$ 200/unlim @5 + unlim inc + unlim txt
30$ 6 GB
10$ regular vp (CD, VM)
4$ discount on VP
10$ credit
---
56$, it can't go below that, and even at 56$ there's a business rule that is bypassed, and if you want to have the VVM then it can't be lower than 60$.

[chixiao]

the absoluty lowest that you should be able to get would be

30$ 200/unlim @5 + unlim inc + unlim txt
30$ 6 GB
10$ regular vp (CD, VM)
4$ discount on VP
10$ credit
---
56$, it can't go below that, and even at 56$ there's a business rule that is bypassed, and if you want to have the VVM then it can't be lower than 60$.

not really, i was offered this early this week:
55+tax:
6GB
250/ evening@5 / unlim inc + 2500 txt
CD,VM
f2f local free

and i heard someone got the same plan with 100 long distance mins, that's what i'm trying to get as the final plan

[mattt33]

not really, i was offered this early this week:
55+tax:
6GB
250/ evening@5 / unlim inc + 2500 txt
CD,VM
f2f local free

and i heard someone got the same plan with 100 long distance mins, that's what i'm trying to get as the final plan

Your plan is actually at the same level as in the example frenchguys gave...decent, but nothing to write home about. However, given the current condition of Rogers' and Fido's retention offers this should be appreciated as being very good I suppose LOL

[Doodly]

Yeah I just called and got a very similar offer.
200 minutes
unlim eve/weekends after 5
unlim incoming
2500 txts
voice mail, called ID
6gb data
55+ tax,
but now that you mention someone having got 100 long distance minutes I might try and incorporate that

[unicorn1001]

not really, i was offered this early this week:
55+tax:
6GB
250/ evening@5 / unlim inc + 2500 txt
CD,VM
f2f local free

and i heard someone got the same plan with 100 long distance mins, that's what i'm trying to get as the final plan

I don't really expect to get that 100 long
as long as I can have your plan, I am happy
i guess 2500 text/month is way enough already, u/l is not needed
but it seems like they can only give me 55 with
6GB
200/evening%5// unlim inc + 2500 txt
CD,VM
f2f local free

not 250

can I call back and talk again, feels stupid to keep calling back with 4 offers already in the last 2 days??
but my iphone 4s is waiting for me at fido store today to pick up, don't want to wait any longer,even that's for my hubby, I only get to keep my dinosaur iphone 1 got from US, and wait for 5

[unicorn1001]

Yeah I just called and got a very similar offer.
200 minutes
unlim eve/weekends after 5
unlim incoming
2500 txts
voice mail, called ID
6gb data
55+ tax,
but now that you mention someone having got 100 long distance minutes I might try and incorporate that

what # did you call?
how come they transfer me to cancellation not retention, are they the same?
any shortcut? don't want to wait another 40 mins

[powz]

200 minutes
unlim eve/weekends after 5
unlim incoming
2500 txts
voice mail, called ID
6gb data
55+ tax,
but now that you mention someone having got 100 long distance minutes I might try and incorporate that

Just curious, what competitor plans/leverage did you use to get offered this package? Seems a lot better than the 500 mb package for $50.

[Doodly]

what # did you call?
how come they transfer me to cancellation not retention, are they the same?
any shortcut? don't want to wait another 40 mins

I called 611 from my fido phone and just told the person I'm looking to upgrade to the iPhone 4s and that I want him to offer me the best thing he can do for 50$. He said that my plan was already very good and he couldnt do much. My account already has a 10$ credit (hence free incoming) and it is also been credited with free voice mail and caller ID. So really he just made it 6gb of data vs the 500mb.


And I didn't use much leverage either, the person I spoke to was just very kind I suppose.

[chixiao]

I don't really expect to get that 100 long
as long as I can have your plan, I am happy
i guess 2500 text/month is way enough already, u/l is not needed
but it seems like they can only give me 55 with
6GB
200/evening%5// unlim inc + 2500 txt
CD,VM
f2f local free

not 250

can I call back and talk again, feels stupid to keep calling back with 4 offers already in the last 2 days??
but my iphone 4s is waiting for me at fido store today to pick up, don't want to wait any longer,even that's for my hubby, I only get to keep my dinosaur iphone 1 got from US, and wait for 5

i was first offered with 200mins in 3year contract, but i didn't mention i'll get an iphone or any smart phone, i said i'm only focusing on the plan not the phone, and if he can add 50 mins then i'll take it. so later on he mentioned if i plan to get a smart phone(i don't understand why this is important for him since i already agreed to sign 3yr), he'll add that 50 minutes. then i started talking about iphone4s
hope it helps

[unicorn1001]

i was first offered with 200mins in 3year contract, but i didn't mention i'll get an iphone or any smart phone, i said i'm only focusing on the plan not the phone, and if he can add 50 mins then i'll take it. so later on he mentioned if i plan to get a smart phone(i don't understand why this is important for him since i already agreed to sign 3yr), he'll add that 50 minutes. then i started talking about iphone4s
hope it helps

I just called again
only got to keep my new 25 voice plan
150 day time
u/l text
u/l evening 5pm/weekend
no u/l incoming (that sucks!)
6GB
CID/VM/who called (value pack)10
10 credit
so it's 25+30+10-10=55
with iphone 4s for 3 years

I just hate the idea knowing you got much better deal than me, can I call back 2-3 months later and negotiate? oh, crap, I will be screwed then, since I am with the term already!

what should I do?
still got 15 days/30 mins, try to negotiate again????????????????

[tigerp]

I called retention today, and I was offered the iPhone 4S with a three year plan including,
250 Minutes
Unlimited incoming calls
Unlimited evenings and weekends after 5
Unlimited texts, pictures and video messages
Unlimited texts - Canada and over seas
500 MB data
Voicemail
Caller ID
$50 plus tax
I've been a customer with Fido since 2002, & I was looking for at least 1or 2 GB data
But they wouldn't offer it, please advise if this is a good deal.

Frenchguys or Ceredon please advise!

[qca7e]

'Unlimited calling plans' (no 'voice credits' allowed)
$35: unlimited local calling;[M2M]
$35 RETAIL CityFido (zoned): unlimited local calling (from any CFZ) & Cdn/Int'l SMS; (only with this plan: add unlimited Cdn LD for $10/mo.);[M2M]
$40 RETAIL (mention Koodo or Virgin talk&text to be offered this): unlimited local calling & Cdn/Int'l SMS; [M2M]
$45: unlimited local calling & Cdn/US SMS; (only with this plan: add unlimited Cdn &/or US LD for $10 each);[M2M]

Does anyone know whether the $35 unlimited local calling [M2M] plan is still available from retentions?

Is this $35 plan unzoned? Does it include SMS? And does the M2M mean you cannot have the plan on contract?

Fido only offered me the $40 retail plan when I told them about Koodo's unzoned $35 plan no matter how hard I pressed. If it is, what do I have to say to get them to offer?

Hofo says it was discontinued in Feb 2011? Is that true? http://www.howardforums.com/showthread.php/1651919-Fido-Unlimited-Plans-FAQ?p=13806416#post13806416

[Socholette3]

I also just got the flex data with my
New 4s. 30$ talk plan with a $5 credit and 10$ flex data for $35/month and the phone was half paid for by fido dollars. Anyone know if I can add caller Id for cheap?

You should be able to add caller ID for $2-3.

[BiscottiGelato]

Does anyone know whether the $35 unlimited local calling [M2M] plan is still available from retentions?

Is this $35 plan unzoned? Does it include SMS? And does the M2M mean you cannot have the plan on contract?

Fido only offered me the $40 retail plan when I told them about Koodo's unzoned $35 plan no matter how hard I pressed. If it is, what do I have to say to get them to offer?

Hofo says it was discontinued in Feb 2011? Is that true? http://www.howardforums.com/showthread.php/1651919-Fido-Unlimited-Plans-FAQ?p=13806416#post13806416

I just phoned in for my dad's account and got this for him:

Added on Oct 14, 2011 - $35 Unlimited Voice Plan $35.00. Should be no zone restrictions. It's not Month to Month, it's regular post-paid.

Also used up Fido dollars to get a subsidized iPhone 4S as part of this. Anyone know if it's possible to pick one up from a store (if I find stock that is) instead so I don't have to wait for shipping from Fido?

[anzvietboy]

Hi there,

I am looking forward to renew my contract to get Iphone 4S, but my contract is still valid for another year. I wonder if I can renew a 3 year contract to get the iphone 4S without being penalized for early cancellation? I wonder if anyone in the forum has done this b4.

Thanks in advance

LT

[dwenna]

Is it possible to get an iphone 4s without committing to a 3 year contract? I don't mind paying a bit more - not the $700 more for an unlocked iphone - but is it possible to get some kind of deal with a 1 or 2 year contract?

[GMUET]

Hi all,

I am so cheap so I did more research; I am wondering if anyone can give me some advice as in terms of using an unlocked iPhone 4S with Fido pre-paid plan.

First, is pre-paid the same as pay as you go? Do it mean no contract and I paid ahead of time and the rest is the same?

According to Fido, I can get 100 anytime minutes, 1000 Eve/Wknd minutes starts at 7PM, 100 text messages, 100Mb flex-data for $39 + GST on pre-paid plans.

Call display is included and voice mail but I don't think I can get visual voice mail ...

[N1QUE24]

Hi there,

I am looking forward to renew my contract to get Iphone 4S, but my contract is still valid for another year. I wonder if I can renew a 3 year contract to get the iphone 4S without being penalized for early cancellation? I wonder if anyone in the forum has done this b4.

Thanks in advance

LT

Call them, doesn't hurt to try.


Is it possible to get an iphone 4s without committing to a 3 year contract? I don't mind paying a bit more - not the $700 more for an unlocked iphone - but is it possible to get some kind of deal with a 1 or 2 year contract?

Nope. All three Canadian carriers force you to go all in with iPhones on 3 year contracts.

[moevsworld]

Should I buy an iPhone 4S then go with fido?
Will I get a better deal as oppose to just getting a contract?

[ceredon]

Should I buy an iPhone 4S then go with fido?
Will I get a better deal as oppose to just getting a contract?
Are you asking if you should buy an unlocked phone direct from Apple or from Fido? Or whether your should buy the phone from Fido and then negotiate?

For the first, where you buy the phone doesn't matter. The important part is whether you want to sign a contract again or not. Signing a contract will improve the chances of a better offer.

If the second, I usually recommend negotiating and then picking up the phone. Buying the phone with a subsidy automatically renews your contract, so your leverage is lessened.

[frenchguys]

not really, i was offered this early this week:
55+tax:
6GB
250/ evening@5 / unlim inc + 2500 txt
CD,VM
f2f local free

and i heard someone got the same plan with 100 long distance mins, that's what i'm trying to get as the final plan

I called 611 from my fido phone and just told the person I'm looking to upgrade to the iPhone 4s and that I want him to offer me the best thing he can do for 50$. He said that my plan was already very good and he couldnt do much. My account already has a 10$ credit (hence free incoming) and it is also been credited with free voice mail and caller ID. So really he just made it 6gb of data vs the 500mb.


And I didn't use much leverage either, the person I spoke to was just very kind I suppose.


please don't say "not really" on the plan that he was offered that ***was*** the lowest....

you don't have the same plan/option,,, read back your invoice,, you have

25$ 200/unlim + F2F + VM + 2500 txt
10$ unlim incoming calls free X ? mths
30$ 6GB data
either 0$ CD or 7$ CD free X ? mths or 7$ CD + 7$ discount X ? mths
---
55$,,, you said it yourself when you got the plan you already had the credit, basically the agent simply added the 30$ 6GB data. hope you will also confirm with the agent that they would renew the credits,,,

The actual credit code on your plan can make the whole difference specially if you have the CD at 0$ on your account. The 7$ CD free option can't be renewed since the credit no longer exist. and the 7$ discount on the plan would make it below 50$. (25+30-7$) you could technically instead have 4$ discount on the CD and 5$ on the plan it would make it at 53$ + 5$ 100min ld = 58$ and it can't be lower (at least not on this plan). however in all case you will need to push the agent since that would make 19$ of credit X 36 mths (a "cost" for fido of 684$ + 490$ on the handset, which is not so good for the agent.)

if you are lucky enough to have the CD included in your plan (it would show at 0$ on the invoice), then you could certainly have all that you just said at 50$ or have the 100cnld at 55$. ( I do not know many agent that would have issue applying that)



Does anyone know whether the $35 unlimited local calling [M2M] plan is still available from retentions?

Is this $35 plan unzoned? Does it include SMS? And does the M2M mean you cannot have the plan on contract?

Fido only offered me the $40 retail plan when I told them about Koodo's unzoned $35 plan no matter how hard I pressed. If it is, what do I have to say to get them to offer?

Hofo says it was discontinued in Feb 2011? Is that true? http://www.howardforums.com/showthread.php/1651919-Fido-Unlimited-Plans-FAQ?p=13806416#post13806416

yes it is,, all the retention plans/options that you see on thirstyears post are the most up to date, I can deff tell you that.

Also if you actually read the post it should explains that the M2M simply means that the plan is available on a month to month basis,, there are many plans that you need to have/take an agreement to be eligible.

Also, as the description says, the plan do NOT include any txt.

[frenchguys]

Is it possible to get an iphone 4s without committing to a 3 year contract? I don't mind paying a bit more - not the $700 more for an unlocked iphone - but is it possible to get some kind of deal with a 1 or 2 year contract?

Nope if you want to have the iPhone at a discounted price you need to take the 3Y agreement.

fido do not offer 1Y contract.


Hi there,

I am looking forward to renew my contract to get Iphone 4S, but my contract is still valid for another year. I wonder if I can renew a 3 year contract to get the iphone 4S without being penalized for early cancellation? I wonder if anyone in the forum has done this b4.

Thanks in advance

LT

There is no special promotion for cx that are not eligible to get an early renewal. therefore your only option if you want to have the iPhone at the discounted price, you will need to buy out your contract,, 100$. then get the 3Y renewal. there are offers tho that would as a result help reducing the cost. But the end is there would be some extra fee.

your alternative would be to either wait 6mths to be eligible to do the renewal (remember doing this will have for effect that you will be reducing the cost of the iPhone more since you will have more f$. It should also be much easier to find the iPhone at that time)

with certain conditions you could also complete an inter-brand migration to rogers at no cost and have the iPhone at the discounted price there. (tho you would no longer have your f$. so if you already have a lot of them, it might not be the best option for you)


I just phoned in for my dad's account and got this for him:

Added on Oct 14, 2011 - $35 Unlimited Voice Plan $35.00. Should be no zone restrictions. It's not Month to Month, it's regular post-paid.

Also used up Fido dollars to get a subsidized iPhone 4S as part of this. Anyone know if it's possible to pick one up from a store (if I find stock that is) instead so I don't have to wait for shipping from Fido?

A "regular post-paid" can either be "Month 2 Month" or on a contract (2Y or 3Y); the month 2 month simply means that on any month you can call and cancel without penalties.; at fido you do not need to have a prepaid account if you do not wish to have a contract.

Yes you can always pick up the phone in store then call back to have your offer applied. however, given the fact that there are MANY people looking to get it, it will most likely be much faster to have it ship from fido even with the delivery delay.

[GMUET]

Yes you can always pick up the phone in store then call back to have your offer applied. however, given the fact that there are MANY people looking to get it, it will most likely be much faster to have it ship from fido even with the delivery delay.

Sorry, just to clarify; will they ship the iPhone 4S to me? I am approx. 9500 in line on the reservation line, do you think I should call and ask them to ship it to me instead and cancel my reservation?

Thanks.

[lavender_lux]

Sorry, just to clarify; will they ship the iPhone 4S to me? I am approx. 9500 in line on the reservation line, do you think I should call and ask them to ship it to me instead and cancel my reservation?

Thanks.

GMUET - you're from Edmonton? My cousin from Edmonton said she had reserved a phone online too, but called City Centre Fido and they had some instock so she went in and picked one up then cancelled the reservation request

[GMUET]

GMUET - you're from Edmonton? My cousin from Edmonton said she had reserved a phone online too, but called City Centre Fido and they had some instock so she went in and picked one up then cancelled the reservation request

Thanks; I think they are all gone now, I was out of town on Fri and got back to Edmonton Sat afternoon and called a few places, they are all out. Good for you cousin, she must got the last few!

[adeel]

does fido still do bundling with other rogers services?

[emeraldprincess92]

my contract ends this december and my plan atm is $25 - unlimited text, unlimited after 5 & weekends, 150 mins
the rep offered this to me today:

$50 + taxes
-200 mins
-visual voicemail & caller id
-unlimited text & picture messaging
-unlimited after 5 & weekends
-$35 credit on first bill to cancel out $25 upgrade fee - renewal signing bonus

valid for 30 days guaranteed maybe longer.

iphone 4s - ($159 +tax)-$60 fido dollars = $120

Edit: I've only been with Fido for 2 years.

Should I take this offer or try to get something better still?

[qca7e]

I just phoned in for my dad's account and got this for him:

Added on Oct 14, 2011 - $35 Unlimited Voice Plan $35.00. Should be no zone restrictions. It's not Month to Month, it's regular post-paid.

Also used up Fido dollars to get a subsidized iPhone 4S as part of this. Anyone know if it's possible to pick one up from a store (if I find stock that is) instead so I don't have to wait for shipping from Fido?

What did you use as leverage to get them to offer the plan?


yes it is,, all the retention plans/options that you see on thirstyears post are the most up to date, I can deff tell you that.

Also if you actually read the post it should explains that the M2M simply means that the plan is available on a month to month basis,, there are many plans that you need to have/take an agreement to be eligible.

Also, as the description says, the plan do NOT include any txt.

Note: CFZ=CityFido Zone; F2F=local Fido2Fido; F2F/R=local Fido2Fido/Rogers/RogersHome; [M2M]=this plan is available when currently M2M, without a renewal; *=Team Leader's permission req'd to allow/make exception (getting rare); [...**]=temporary promotion


I did read it and I know it means it is available month to month. My question is if M2M means you cannot have it on a contract. I am in a middle of a contract and want to switch to the plan. I was thinking this was the reason Fido did not offer me the plan. I am on the Original City Fido right now.

[GMUET]

Hi all,

I wonder if this is a mistake; I reserved my iPhone late (yesterday) and was approx. 9500 inline when I reserved and today, all of a sudden I am 2400 in line ... Is this a mistake or did they just shipped a bunch of stock out? Anyway, if you reserved one online, you might want to give it a look to see your position changed drastically.

Good luck everyone in getting the iPhone 4S; I hope everyone who wants one gets one soon! I called around various stores in Edmonton yesterday and all of them are out ... ;)

[MP3_SKY]

150 min Anytime
UL after 5pm
UL Text Msg
VM + Caller ID
6G Data

$62 - $5 Loyal discount = $57+tax


+$25 upgrade fee.

Didn't take it, will try to get it all for $50 and upgrade fee waived. :razz:

[bolung]

What happens with a $30 6GB data plan when its 3yr term expires?

If you don't get a phone, you can probably get a 2 years contract for my 6gb data.

[frenchguys]

150 min Anytime
UL after 5pm
UL Text Msg
VM + Caller ID
6G Data

$62 - $5 Loyal discount = $57+tax


+$25 upgrade fee.

Didn't take it, will try to get it all for $50 and upgrade fee waived. :razz:

as for getting the 25$ HUP fee waived partially or in full yes that is quite possible...

as getting it all for 50$,, not possible,,, 25$ plan + 30$ 6GB data - 5$ discount = 50$ you would not be able to add any voice/data credit,, however,, technically, by ignoring a business rule, you could have a 4$ discount added on the regular 10$ vp (CD, VM) to make it at 53$

[D-Sisive]

can i get some advice on this plan i just got offered....can i do better? i did not sign yet, it is an offer for me when i go pick up the iphone4s from the fido store that they will then apply this plan.

off contract month to month paying $27.50 + tax = $31.08

$17.50 EPP (200min/unlimited eve & wknd starting at 5pm)
$10 Value Pack (VM/CID/2500TXT)

they say this EPP plan is not eligible for any new smartphone like iphone4s/androids/bb and must switch me

they offered me this plan which is $55 + tax = $62.15

$25 - $5 credit (150min + 50min bonus/unlimited eve & wknd starting at 5pm)
$10 Value Pack (VM/CID/Unlimited TXT)
$25 data 500mb

iphone4s 16gb @ $159 + $25 (this $25 was explained as shipping/handling fee for 1 year if i need to warranty it)

it seems i have to pay more for the same voice plan?
i asked for other things to be added like more minutes, unlimited incoming, more data but nothing

if i decide i dont want the data in a month or two, can i cancel it and just pay the cancellation on the data and keep my voice plan cause i dont feel like paying double what i pay now just for data (i have wireless everywhere i go)

[BiscottiGelato]

What did you use as leverage to get them to offer the plan?




I did read it and I know it means it is available month to month. My question is if M2M means you cannot have it on a contract. I am in a middle of a contract and want to switch to the plan. I was thinking this was the reason Fido did not offer me the plan. I am on the Original City Fido right now.

Nothing. I just asked for the plan they just gave it.

I think the previous guy was saying M2M means both post-paid and M2M.

[emdubya]

150 min Anytime
UL after 5pm
UL Text Msg
VM + Caller ID
6G Data

$62 - $5 Loyal discount = $57+tax


+$25 upgrade fee.

Didn't take it, will try to get it all for $50 and upgrade fee waived. :razz:

wont happen. there is no way you are going to get 6GB of data for less that 55, your voice plan has to be 25 and they wont credit the 6gb. I tried many times, the best i could do was 55 and they didnt even want to give me cid/vm. For 50$ it seems they are not going less than 30$ voice pack with a 5 credit and 30 iphone value pack with a 5 credit for $50 total.

[VorteC]

wont happen. there is no way you are going to get 6GB of data for less that 55, your voice plan has to be 25 and they wont credit the 6gb. I tried many times, the best i could do was 55 and they didnt even want to give me cid/vm. For 50$ it seems they are not going less than 30$ voice pack with a 5 credit and 30 iphone value pack with a 5 credit for $50 total.

It is possible if they apply some kind of credit to your account. If I wanted to I can get it for $50 right now as my voiceplan is $25 - $5 credit.

[emdubya]

It is possible if they apply some kind of credit to your account. If I wanted to I can get it for $50 right now as my voiceplan is $25 - $5 credit.

dosent the voice have to be 25 after credit? I ended up settling with a 30-5$ voice plan and 10$ flex data, might have taken the 6gb with voicemail for 50 though... I couldnt get it.

[timple]

Just wondering.. for those of you who are still on contract and are trying to get an early HUP for the iPhone, what are you saying to the CSRs?

I still have exactly 12 months left on my contract (previous retention) and called today saying that I wanted to "cancel to join Wind for their back-to-school plan". CSR didn't budge at all saying that my ECF + DCF = $360. I have a decent plan and most of the CSR's start off by replying that I already have a great plan. :facepalm:

My current plan is:

250 minutes + evening/weekends @7 + unlimited incoming
CID
VM
5000 text
500mb
~ 47 including tax.

Any advice?

[jclee25]

Someone please correct me if I'm wrong, but I thought the $50 minimum requirement for the phone plan + data has to be after credits, not before. Can someone clarify?

My contract ends next March and I feel like I probably have less leverage to negotiate than if my contract was already over. Would it make sense to break my current contract and go on a month to month plan? I want the $35 phone + flex data plan. Would I still qualify to get the iPhone 4s at the discounted price? Based on what I've read here, it seems like M2M is the only way to get a phone + data plan for less than $50. I'm currently on the $25 retention plan (200 minutes, u/l evenings & weekends, 2500 texts, etc) If it helps at all, my family has been with Fido since 1999.

For those successful getting the $25 retention + $10 flex data AND the iPhone 4s, please tell us how you did it! :(

[frenchguys]

can i get some advice on this plan i just got offered....can i do better? i did not sign yet, it is an offer for me when i go pick up the iphone4s from the fido store that they will then apply this plan.

off contract month to month paying $27.50 + tax = $31.08

$17.50 EPP (200min/unlimited eve & wknd starting at 5pm)
$10 Value Pack (VM/CID/2500TXT)

they say this EPP plan is not eligible for any new smartphone like iphone4s/androids/bb and must switch me

they offered me this plan which is $55 + tax = $62.15

$25 - $5 credit (150min + 50min bonus/unlimited eve & wknd starting at 5pm)
$10 Value Pack (VM/CID/Unlimited TXT)
$25 data 500mb

iphone4s 16gb @ $159 + $25 (this $25 was explained as shipping/handling fee for 1 year if i need to warranty it)

it seems i have to pay more for the same voice plan?
i asked for other things to be added like more minutes, unlimited incoming, more data but nothing

if i decide i dont want the data in a month or two, can i cancel it and just pay the cancellation on the data and keep my voice plan cause i dont feel like paying double what i pay now just for data (i have wireless everywhere i go)

I'll be somewhat harsh but that's a stupid offer you received, at least if you do not need to use more than 500 MB,,,,

25$ 150/unlim @5 + unlim txt
50 extra mins
30$ iphone vp (CD, VVM, TXT, MMS, 500MB data) 5$ vp discount
---
50$, PS, as a cx and user of the iPhone, I find it quite stupid of not having data on the plan, if not a minimum, I do have wifi at home and access to wifi, however there is so many place where you still do have access to wifi, or at least reliable wifi; metro, shopping centre, and so on and having data access is sooo useful...once you get used to it and it's benefits.


Someone please correct me if I'm wrong, but I thought the $50 minimum requirement for the phone plan + data has to be after credits, not before. Can someone clarify?

My contract ends next March and I feel like I probably have less leverage to negotiate than if my contract was already over. Would it make sense to break my current contract and go on a month to month plan? I want the $35 phone + flex data plan. Would I still qualify to get the iPhone 4s at the discounted price? Based on what I've read here, it seems like M2M is the only way to get a phone + data plan for less than $50. I'm currently on the $25 retention plan (200 minutes, u/l evenings & weekends, 2500 texts, etc) If it helps at all, my family has been with Fido since 1999.

For those successful getting the $25 retention + $10 flex data AND the iPhone 4s, please tell us how you did it! :(

the system will, for sure, simply won't apply the credit if the voice + data is not of 50$ minimum, and yes it has to be after credit,, or more precisely after any voice or data credit (feature credits are not counted just like the feature themselves are not counted toward the 50$)

[LMD0422]

I just called Fido over the weekend this is what they offered:

250 day time mins
Evenings/Weekends after 5pm
Fido to Fido
2500 text messages
CID + VM
6GB

$50 + tax.

I got a hardware upgrade to iPhone 4s, they wouldn't waive my hardware upgrade fee, but they did add in some extra stuff ie. extra 50 daytime mins, $5 off my data.

[VorteC]

Someone please correct me if I'm wrong, but I thought the $50 minimum requirement for the phone plan + data has to be after credits, not before. Can someone clarify?

My contract ends next March and I feel like I probably have less leverage to negotiate than if my contract was already over. Would it make sense to break my current contract and go on a month to month plan? I want the $35 phone + flex data plan. Would I still qualify to get the iPhone 4s at the discounted price? Based on what I've read here, it seems like M2M is the only way to get a phone + data plan for less than $50. I'm currently on the $25 retention plan (200 minutes, u/l evenings & weekends, 2500 texts, etc) If it helps at all, my family has been with Fido since 1999.

For those successful getting the $25 retention + $10 flex data AND the iPhone 4s, please tell us how you did it! :(

I'm currently on a $25 voice plan + $10 flex data - $5 credit and got the IP4S. The CSR told me that $10 flex data is indeed eligible for the IP4S even though I doubted him... I asked him if he was sure 3 times and he said he's sure. Hopefully I don't get a surprise on my next bill.

[emdubya]

I'm currently on a $25 voice plan + $10 flex data - $5 credit and got the IP4S. The CSR told me that $10 flex data is indeed eligible for the IP4S even though I doubted him... I asked him if he was sure 3 times and he said he's sure. Hopefully I don't get a surprise on my next bill.

do you get CID/VM? i have the exact same plan as you but with the 30$ plan and a 5$ credit and flex data. I dont care about 150vs250 minutes but i do want caller ID/VM.

Does Fido offer resigning bonuses? I seem to recall reading somewhere you can chose between extra minutes and caller id.

[VorteC]

do you get CID/VM? i have the exact same plan as you but with the 30$ plan and a 5$ credit and flex data. I dont care about 150vs250 minutes but i do want caller ID/VM.

Does Fido offer resigning bonuses? I seem to recall reading somewhere you can chose between extra minutes and caller id.

the $25 includes VM but not CID. got CID for extra $3.

my resigning bonus was 50 minutes

[emdubya]

the system will, for sure, simply won't apply the credit if the voice + data is not of 50$ minimum, and yes it has to be after credit,, or more precisely after any voice or data credit (feature credits are not counted just like the feature themselves are not counted toward the 50$)

I signed 3 years, 30$ voice (5$ credit) and 10$ flex data for a total of 35$ and month. With a subsidized iPhone 4s. So what youre saying is this is not possible in the system and im in for a surprise on my next bill? I find that hard to believe as the rep didnt mention anything about the credit or subsidized phone being forfeited when i applied flex data.

[emdubya]

the $25 includes VM but not CID. got CID for extra $3.

my resigning bonus was 50 minutes

ah... so the 25$ plan is a retentions plan I assume. I have pretty much nothing to negotiate with because im on flex data and a credit on the voice plan... when i asked about cid/vm the rep laughed and said im already getting such a good price i will have to pay 10$ a month for the combo.

[VorteC]

I signed 3 years, 30$ voice (5$ credit) and 10$ flex data for a total of 35$ and month. With a subsidized iPhone 4s. So what youre saying is this is not possible in the system and im in for a surprise on my next bill? I find that hard to believe as the rep didnt mention anything about the credit or subsidized phone being forfeited when i applied flex data.

same here. csr assured me i can get the ip4s with my plan... hopefully i won't get a surprise next month.


ah... so the 25$ plan is a retentions plan I assume. I have pretty much nothing to negotiate with because im on flex data and a credit on the voice plan... when i asked about cid/vm the rep laughed and said im already getting such a good price i will have to pay 10$ a month for the combo.

yeah it is a retention plan. also, i have fido2fido forgot to mention that. i was offered it back in august and when i called in a few days ago they said they never offered that deal and said it wasn't in their records, took me 15 minutes to actually get me what they offered me in august.

[ezpoint]

I signed 3 years, 30$ voice (5$ credit) and 10$ flex data for a total of 35$ and month. With a subsidized iPhone 4s. So what youre saying is this is not possible in the system and im in for a surprise on my next bill? I find that hard to believe as the rep didnt mention anything about the credit or subsidized phone being forfeited when i applied flex data.

question :
1. did you renewal with this plan on a 3 year term, or you got
it fresh? from retention?

2. did retention send you an iPhone or you go through online reserve process?

thanks

[emdubya]

question :
1. did you renewal with this plan on a 3 year term, or you got
it fresh? from retention?

2. did retention send you an iPhone or you go through online reserve process?

thanks

renewed my contract

picked up at local fido store.

[yau1225]

Its been a while since I last looked at the latest retention plans, and I'm not seeing any better ones.
I currently have:
200 daytime + 50 bonus minutes
unlimited evening and weekends starting at 5pm
call display with name display
who called
unlimited picture/video/reg texts within canada
visual voicemail
500mb data

for $42.00, tax included

I have not seen anyone post this plan from the pages i have read.
Is this plan no longer available? am i still receiving a good deal?

Also,
http://www.fido.ca/web/content/options/valuepacks_classic
what does the restriction at the top of the page really mean, regarding plans prior to november 2008

how long ago did you obtain this plan?

[yau1225]

I just called Fido over the weekend this is what they offered:

250 day time mins
Evenings/Weekends after 5pm
Fido to Fido
2500 text messages
CID + VM
6GB

$50 + tax.

I got a hardware upgrade to iPhone 4s, they wouldn't waive my hardware upgrade fee, but they did add in some extra stuff ie. extra 50 daytime mins, $5 off my data.

What is the voice plan's price?

From what I know, they dont give out any credits for $30/6GB option at all.
by default, you have a $25/voice plan, and given a $5 credit for the voice plan.
That results the voice into $20, +$30 for 6gb, totalling $50?


This $25 voice plan is exactly what I have, but how were you able to get the $5 credit?

[ceredon]

Sounds to me like some people are in for unpleasant surprises on their bills. And CSR, OOP and CCTS are going to be busy soon.

[Aegis]

just got off the phone,

offered me

2500 Text
200 Day time minutes
Unlimited Weekend/Evening
Voice Mail
Fido to Fido
6 GB

for 50$+tax


I really want unlimited text and Caller ID, but apparently thats a no go as the CSR claimed.

I need to end my serivce or renew it by today.

[mcbain27]

I finally got the plan I wanted from FIDO... OMG that was difficult. Took like 20 minutes of haggling.

$25 - 250 DT minutes + 5PM E/W + Fido 2 Fido + 2500 texts + VM
$3 - CID
$10 - Flex Data
-$5 Credit for 12 months
Total: $33 / month

BRB GOING TO GET AN IPHONE 4S LOL. Apparently Flex Data is still eligible for iPhone 4S discount.

thats a pretty sweet deal, what did u tell the csr ?

[rickyng_]

I'm currently on a $25 voice plan + $10 flex data - $5 credit and got the IP4S. The CSR told me that $10 flex data is indeed eligible for the IP4S even though I doubted him... I asked him if he was sure 3 times and he said he's sure. Hopefully I don't get a surprise on my next bill.

Can you tell us the reference number you got so we can match our plan with yours or the CSR name please?


Thank you

[VorteC]

thats a pretty sweet deal, what did u tell the csr ?

They offered me this plan back in August without much fussing, the hard part was calling in a few days ago (Oct) and getting me that plan I was offered in August, which I turned down. My plan was really good before that as I had the $17.50 grandfathered EPP plan so maybe that's why.


Can you tell us the reference number you got so we can match our plan with yours or the CSR name please?


Thank you

Didn't write down a reference number for this one, sorry.

[KevC]

Called in for my gf today, she's been with Fido for something like 6 years but always M2M. She wants an iPhone4S and has quite a bit of F$ saved up; so she's making the plunge to a 3yr contract.

This is what she was offered:

200min
E/W @ 5
Unlimited text/pic/video messaging
Visual Voicemail
Caller ID
WhoCalled
500MB Data

for $45+tax/mo.

The price is good, since it's been said here that the iPhone can only be had with a minimum $50 plan. The only thing we're worried about is Data. I'm afraid we'd chew through that 500MB quite quickly. I need to call in and see if that's flex data, and if not; what are overage fees for data.

[v17]

This is what I have right now with contract expiring in Feb 2012

200 / Unl. E/WE + F2F 25.00
5 p.m Early Evenings 5.00
Credit: Monthly credit -5.00
Unlimited Incoming Calls 10.00
Enhanced Voice Messaging 6.00
Credit: Enh. Voice Messaging Cr. -6.00
BB Data option 500MB 25.00
Call Display w/Name Display 0.00
2,500 text messages 0.00

TOTAL $60

Going to get an IP4S. Hopefully I can get unlimited incoming added in somehow as for my work it is extremely useful and the 6GB plan for $50-$55...I would be happy with that.

[heatx-]

My current plan is:

150 minutes + 50 bonus minutes
Free after 5 and weekends
Unlimited text
iPhone value pack (CID with Visual Voicemail and WhoCalled)
6 GB data
100 mins CDN LD

for $60+tax

Is it possible to just remove my CDN LD option and make it $55+tax? I renewed my agreement with the above plan a few months ago but stated that I wanted the Long Distance add-on starting September.

Thanks

[sOnJamE]

I spoke to an agent and i'm assuming that she's from the retention dept.

After some time she concluded this plan for me:


200 DTM
Unlimited Evenings/Weekends after 5pm
Unlimited Incomming Calls
Unlimited Canada and International text messages
CID + VM
6GB

$60 + tax.

What are you thoughts on this?
I tried to push for any credits however she has no credits to offer at this time.
Is it possible to call back in the near future and ask them if there are any credits available?

[VorteC]

I spoke to an agent and i'm assuming that she's from the retention dept.

After some time she concluded this plan for me:


200 DTM
Unlimited Evenings/Weekends after 5pm
Unlimited Incomming Calls
Unlimited Canada and International text messages
CID + VM
6GB

$60 + tax.

What are you thoughts on this?
I tried to push for any credits however she has no credits to offer at this time.
Is it possible to call back in the near future and ask them if there are any credits available?

I think that's a pretty decent plan, a lot of people pay that price without UL incoming & international texting, although I have seen better though


The only thing we're worried about is Data. I'm afraid we'd chew through that 500MB quite quickly. I need to call in and see if that's flex data, and if not; what are overage fees for data.

Extra data usage is charged at $5/500mb so you should have no worries. If you use 1GB then it will be an extra $5.

[brantosl]

I just got offered:
$30 voice plan
200 minutes (+50 bonus)
unlimited incoming
circle calling
E&W 5pm
unlimited text

$30 data plan
6GB

$10 value pack -$5 credit
CID, EVM, Who Called

total $65

oooh...$5 savings...not sure?

[rickyng_]

They offered me this plan back in August without much fussing, the hard part was calling in a few days ago (Oct) and getting me that plan I was offered in August, which I turned down. My plan was really good before that as I had the $17.50 grandfathered EPP plan so maybe that's why.



Didn't write down a reference number for this one, sorry.


Thanks Vortec

Did you just call in and ask for this?

I called in twice, they offered me my $25 plan + 6gb data + cid/vm/etc for $50+tax

But I asked twice for the $25 + flex data and they said it's not allowed or i have to pay a penalty fee of like $400.

How dd you manage to negotiate for yours? My 3 year contract ended last year (Been month-to-month since then) and I have been with Fido for 9 years.


Thanks.

[nosnoop]

Does anyone know what's the current $25 loyalty plan without Fido agreement include?

Thanks.

[VorteC]

I'm reading the contract I signed when doing the HUP a few days ago...

Under "Summary of Monthly Fees" it says:
Plan and add-ons with term $8.00
Plan and add-ons without term $22.00
Total Monthly Fees $30.00

What does this mean?


Thanks Vortec

Did you just call in and ask for this?

I called in twice, they offered me my $25 plan + 6gb data + cid/vm/etc for $50+tax

But I asked twice for the $25 + flex data and they said it's not allowed or i have to pay a penalty fee of like $400.

How dd you manage to negotiate for yours? My 3 year contract ended last year (Been month-to-month since then) and I have been with Fido for 9 years.

Thanks.

Quite honestly, after hearing the rule for $50.00 minimum for IP4S, I think I'm in for a surprise on my next bill. The CSR told me my plan is definitely eligible for the IP4S even though it is $25 + $10 flex data..

[emdubya]

I'm reading the contract I signed when doing the HUP a few days ago...

Under "Summary of Monthly Fees" it says:
Plan and add-ons with term $8.00
Plan and add-ons without term $22.00
Total Monthly Fees $30.00

What does this mean?



Quite honestly, after hearing the rule for $50.00 minimum for IP4S, I think I'm in for a surprise on my next bill. The CSR told me my plan is definitely eligible for the IP4S even though it is $25 + $10 flex data..

yep, think we are probably the last 2 that got the flex data. Seems like they realized their mistake and now no one can get it. I was also told minimum $50 but when i called back after hearing about your flex data the rep said fine, we can switch to that, with NO mention of a fee or getting charged in full for the phone. I even called back to confirm but didnt ask if i was going to have to pay for the phone. At this point I would probably bet we are going to get screwed on our next bill, either a huge data fee or $649 for the phone. I also didnt get a interaction number for the flex data so what recourse do we have if this is the case?

edit: I am holding out hope that since the flex data is 25$ if you use 500-1gb it might be a "25$+" plan in the system and we're in the clear.

[ceredon]

Just make sure you write down some notes now while your memories are still fresh. If you end up not getting was was agreed to, then that is a violation of the contract you and they agreed to. At that point, you contact Office Of the President and request the pull the recordings of your conversations to verify your notes. They will either make you whole with a one time credit to account for the lost credits over 3 years or they will reinstate the credits. Failing that, you goto CCTS, who will request the recordings and make a determination to which Fido will be bound.

[emdubya]

Just make sure you write down some notes now while your memories are still fresh. If you end up not getting was was agreed to, then that is a violation of the contract you and they agreed to. At that point, you contact Office Of the President and request the pull the recordings of your conversations to verify your notes. They will either make you whole with a one time credit to account for the lost credits over 3 years or they will reinstate the credits. Failing that, you goto CCTS, who will request the recordings and make a determination to which Fido will be bound.

I dont see them not honouring the contract, rather claiming that since the contract isnt $50 a month the phone is no longer subsidized. Even though they made no mention of it.

[ceredon]

I dont see them not honouring the contract, rather claiming that since the contract isnt $50 a month the phone is no longer subsidized. Even though they made no mention of it.

iPhone at discount was an inducement to sign the contract and is therefore a part of the contract. Not honoring everything agreed to by both parties is breech of contract.

[fred2028]

Called in for my gf today, she's been with Fido for something like 6 years but always M2M. She wants an iPhone4S and has quite a bit of F$ saved up; so she's making the plunge to a 3yr contract.

This is what she was offered:

200min
E/W @ 5
Unlimited text/pic/video messaging
Visual Voicemail
Caller ID
WhoCalled
500MB Data

for $45+tax/mo.

The price is good, since it's been said here that the iPhone can only be had with a minimum $50 plan. The only thing we're worried about is Data. I'm afraid we'd chew through that 500MB quite quickly. I need to call in and see if that's flex data, and if not; what are overage fees for data.

It's not flex. I have the exact same plan for $32.50. Overage is like $5/MB

[v17]

I just got offered:
$30 voice plan
200 minutes (+50 bonus)
unlimited incoming
circle calling
E&W 5pm
unlimited text

$30 data plan
6GB

$10 value pack -$5 credit
CID, EVM, Who Called

total $65

oooh...$5 savings...not sure?

I just called in and they offered something similar...actually they just kept my old plan all the same except added $30/6GB instead of the $25/500MB I had before. They said everything else will stay the same so it comes out to $65 for me. I think I can get down to $55 with a one or 2 more calls in.

[eyoussef]

I just got offered:
$30 voice plan
200 minutes (+50 bonus)
unlimited incoming
circle calling
E&W 5pm
unlimited text

$30 data plan
6GB

$10 value pack -$5 credit
CID, EVM, Who Called

total $65

oooh...$5 savings...not sure?

I got offered the same plan, but without the bonus 50 minutes for $70/month. So getting less and paying more. She said they couldn't give any credits. It's very frustrating when you know they're lying to you meanwhile some people are getting 5, 10, 15$ credits.

I didn't accept and said I was going to cancel and i'm prepared to if I don't get a reasonable offer. How long should you wait to call back, I still have a few months to go before my contract is up but i'm eligible to resign now, should I wait a day, week, month?

[frenchguys]

Does anyone know what's the current $25 loyalty plan without Fido agreement include?

Thanks.

the current base plan : 25$ 150/unlim @5 + unlim can txt
loyalty plan : fido killed all the loyalty plan they had.

if you mean retention plans : there are more than one at 25$,.. look at thirstyears post..

[faizo]

So did anyone pick up their ip4s after reserving on fido.ca?
My UPS tracking shows its been delivered to the store but when I called the store they said they didn't receive anything yet...

[KevC]

It's not flex. I have the exact same plan for $32.50. Overage is like $5/MB

O_O I'm glad we didn't agree to it.

Wow ... your price is great, but I have a feeling we wont get that price. I'll call back tomorrow/wed and ask for flex or bump it up to 1GB.

[tonythelittletiger]

Does fido offers the 6gb data for 30 bucks yet?? Trying to port my wife's phone to fido under my acct...
Need to fully utilize the iPhone 4s lol
Only voice monthly plan with Rogers

[chixiao]

Does fido offers the 6gb data for 30 bucks yet?? Trying to port my wife's phone to fido under my acct...
Need to fully utilize the iPhone 4s lol
Only voice monthly plan with Rogers

yes, but it's only through retention plans

[tonythelittletiger]

yes, but it's only through retention plans

I suppose the best option I can do is port her to fido, and then let her use three month with nO contract after three month give them a call and renegotiate!!!
Is it doable.. I like fido's per sec billing and no stupid goverment fee...

[shalanheyyo]

is it possible to get a iphone 4s plan that is just around 50 dollars with tax?

[QTheNukes]

iPhone 4s

Offered and Accepted
$30 Voice Plan - $5.00 Credit
200 Minutes Unlimited Incoming
Circle calling
E&W 5pm

$30 Value Pack - $5.00 Discount
500mb Flex Data
CID, EVM
Unlimited Text/Picture/Video Messaging

$10
1000mins LD

Total $60.00

My question is pretty simple - How come some people are offered 6GB plan and others are offered 500mb with Unlimited Messaging?

[emeraldprincess92]

my contract ends this december and my plan atm is $25 - unlimited text, unlimited after 5 & weekends, 150 mins
the rep offered this to me yesterday:

$50 + taxes
-200 mins
-visual voicemail & caller id
-unlimited text & picture messaging
-unlimited after 5 & weekends
-$35 credit on first bill to cancel out $25 upgrade fee - renewal signing bonus

valid for 30 days guaranteed maybe longer.

iphone 4s - ($159 +tax)-$60 fido dollars = $120

I've only been with Fido for 2 years.

Should I take this offer or try to get something better still? Any advice frenchguys?

[LMD0422]

What is the voice plan's price?

From what I know, they dont give out any credits for $30/6GB option at all.
by default, you have a $25/voice plan, and given a $5 credit for the voice plan.
That results the voice into $20, +$30 for 6gb, totalling $50?


This $25 voice plan is exactly what I have, but how were you able to get the $5 credit?

No, the $5 credit is not applied to the voice plan, it's for the data. I did ask for a lower voice plan but she offered to take $5 off my data instead. So they do offer $5 credit on the 6gb.

[rzhang]

Heres my plan that i got with them:

200 anytime minutes
Fido to Fido/Rogers
Unlimited Evenings/Weekends started at 5pm
Unlimited Texting within Canada
Caller ID + Voicemail
6gigs data

$66 total.

I didn't really haggle that much but I figured it was almost the same as I paid previously for a plan with almost exactly the same stuff, except 500mb instead of 6 gigs.

[Aegis]

I just straight up canceled my service, and told me the termination date was november 17..

is it possible to talk/negotiate for retention this coming weekend and renew for possible a IP4s?

[ceredon]

I just straight up canceled my service, and told me the termination date was november 17..

is it possible to talk/negotiate for retention this coming weekend and renew for possible a IP4s?
If you called in and cancelled, chances are that was retentions you were speaking to.

They may call you with a win-back offer or you could call back and tell them you changed your mind.

[hamza7]

They didn't budge Damn IT

Okay so

Fido Value Pack
6gb data
VM
12 month $5 credit for CI
57.50 for 12 months
62.50 for 24 months


Am I happy, so-so I didn't get what you guys have gotten my target was $50 but $80 a year extra isn't worth crying over but now I won't be able to upgrade to the I5, I5S and then when I6 rolls around I will have to pounce

[brutal]

I called the regular 611 and talked to csr Steve. No good deal.

Called the retentions number and csr Steve picked up again. I didn't bother haggling because from the sound of his voice he is unwilling to help.

Is he iphone-blocking me?

I am currently using 17.50 call plan with 10.00 value pack, looking to add 6gb for 25.00...is this doable my friends?

[ceredon]

I called the regular 611 and talked to csr Steve. No good deal.

Called the retentions number and csr Steve picked up again. I didn't bother haggling because from the sound of his voice he is unwilling to help.

Is he iphone-blocking me?

I am currently using 17.50 call plan with 10.00 value pack, looking to add 6gb for 25.00...is this doable my friends?
Nope.

Do you have any data now?

[Ren]

Just scored a sick deal!

City Fido
Caller ID and Voice
6gb Data

$60 a month, I'm a happy camper! I was paying $15 for 150mb of data previously.

[brutal]

Nope.

Do you have any data now?

I don't have data now, but I am willing to take on a data pack if the price is right.

I just felt I couldn't negotiate with Steve cuz he's manning both phone lines.

[ceredon]

Just scored a sick deal!

City Fido
Caller ID and Voice
6gb Data

$60 a month, I'm a happy camper! I was paying $15 for 150mb of data previously.
They must be easing restrictions, because you shouldn't be able to get that for less than $71 now. Nice job.

make sure you check your first couple invoices.

[ceredon]

I don't have data now, but I am willing to take on a data pack if the price is right.

I just felt I couldn't negotiate with Steve cuz he's manning both phone lines.
Steve is a busy guy.

With your current plan you aren't eligible. If you'd had some form of data on your acct prior to Dec 2010, then you would be eligible by being grandfathered under the old eligibility requirements. But now you will have to meet the current eligibility requirements, so the $25/$50 rules will apply.

[wing0]

If you called in and cancelled, chances are that was retentions you were speaking to.

They may call you with a win-back offer or you could call back and tell them you changed your mind.

I got a call back from Fido which I missed. In the message they left in my VM. They simply just ask if I wanted to accept the offer or not. Not much of a win-back offer...

[eyoussef]

Can someone explain how it works if I want to port over to Rogers. Do they honour the exact contract you have with fido? If lets say I renegotiate a new plan with Fido for 3 years, use my fido dollars to get a phone for free (Iphone 4 per say), will Rogers honour the contract and will they give me an Iphone 4 at their 3 year price? What are the downsides of going over to rogers after being with Fido for 7 years, are you 'new' in their eyes?

Also, if I sign a contract with Fido, then go to rogers, can I then get a coporate plan that rogers offers because I work at the hospital?

[ceredon]

Can someone explain how it works if I want to port over to Rogers. Do they honour the exact contract you have with fido? If lets say I renegotiate a new plan with Fido for 3 years, use my fido dollars to get a phone for free (Iphone 4 per say), will Rogers honour the contract and will they give me an Iphone 4 at their 3 year price? What are the downsides of going over to rogers after being with Fido for 7 years, are you 'new' in their eyes?

Also, if I sign a contract with Fido, then go to rogers, can I then get a coporate plan that rogers offers because I work at the hospital?
Porting to Rogers is exactly the same as porting to any other carrier with the exception that Fido will reimburse your termination fees if you sign for 3 years with Rogers. You go to Rogers as a brand new customer, with a brand new plan and brand new phone eligibility. Nothing from Fido carries over, not your plan, not your history.

[ceredon]

I got a call back from Fido which I missed. In the message they left in my VM. They simply just ask if I wanted to accept the offer or not. Not much of a win-back offer...

Well, then you've probably had their best offers, given the let you cancel and that they tried a win back. Nothing stopping you from calling and asking to stay. if you weren't eligible for a iPhone 4S upgrade before, you won't be now. If you were, then you will be.

[eyoussef]

Porting to Rogers is exactly the same as porting to any other carrier with the exception that Fido will reimburse your termination fees if you sign for 3 years with Rogers. You go to Rogers as a brand new customer, with a brand new plan and brand new phone eligibility. Nothing from Fido carries over, not your plan, not your history.

So can I sign a new 3 year contract with Fido, and let's say a month later switch over to Rogers to sign a new 3 year deal. This way I can use my fido dollars to get an iphone, then sell it once I go to rogers. I can get a coropoarte plan through rogers with an iphone, I can then bundle my services with them since I just bought a house.

Am I getting this right?

[jhpcomputer]

I just called and got the following:

200 minutes
unlimited eve and wkns from 5pm
100 text
Caller ID

for $17.50/month. of course signed a two year contract again.

I'm happy for what I got.

[ceredon]

So can I sign a new 3 year contract with Fido, and let's say a month later switch over to Rogers to sign a new 3 year deal. This way I can use my fido dollars to get an iphone, then sell it once I go to rogers. I can get a coropoarte plan through rogers with an iphone, I can then bundle my services with them since I just bought a house.

Am I getting this right?
yes about renewing with Fido first. No idea about whether corporate account are applicable, but would assume they are. Bundle discount would be separate issue and shouldn't be a problem.

[poshmels]

Heres my plan that i got with them:

200 anytime minutes
Fido to Fido/Rogers
Unlimited Evenings/Weekends started at 5pm
Unlimited Texting within Canada
Caller ID + Voicemail
6gigs data

$66 total.

I didn't really haggle that much but I figured it was almost the same as I paid previously for a plan with almost exactly the same stuff, except 500mb instead of 6 gigs.

I got the same thing for my boyfriend. His contract finishes April 2012 and he knew he could renegotiate this time of year and he really really wanted an iPhone (poor thing)... I really tried hard to get discounts but they didn't want to budge... he was paying the same thing as he was still being charged the 7$ of service fee!!! anyways, I think I'll go with it as most people who have credits don't have the 6GB plan and i was told that to get an iphone the min voice plan needs to be 25$.

[eyoussef]

yes about renewing with Fido first. No idea about whether corporate account are applicable, but would assume they are. Bundle discount would be separate issue and shouldn't be a problem.

Yeah, I figured bundling is a separate issue, more just stating that's one of the reasons to switch to rogers. So really I can just sign any offer they give me for the purposes of be able to get the iphone.

Who do I call to confirm all this, Fido or Rogers?

[ceredon]

does fido still do bundling with other rogers services?
I saw this a few days ago and meant to mention it. Fido doesn't do bundling with Rogers, but Rogers will bundle Fido. If you call Rogers and ask them to apply whatever bundle discount you have with your other Rogers services to your Fido bill they usually will. They wouldn't for me when they saw the discounts I already had on my Fido account, so YMMV.

[frenchguys]

Can someone explain how it works if I want to port over to Rogers. Do they honour the exact contract you have with fido? If lets say I renegotiate a new plan with Fido for 3 years, use my fido dollars to get a phone for free (Iphone 4 per say), will Rogers honour the contract and will they give me an Iphone 4 at their 3 year price? What are the downsides of going over to rogers after being with Fido for 7 years, are you 'new' in their eyes?

Also, if I sign a contract with Fido, then go to rogers, can I then get a coporate plan that rogers offers because I work at the hospital?

So can I sign a new 3 year contract with Fido, and let's say a month later switch over to Rogers to sign a new 3 year deal. This way I can use my fido dollars to get an iphone, then sell it once I go to rogers. I can get a coropoarte plan through rogers with an iphone, I can then bundle my services with them since I just bought a house.

Am I getting this right?


Porting to Rogers is exactly the same as porting to any other carrier with the exception that Fido will reimburse your termination fees if you sign for 3 years with Rogers. You go to Rogers as a brand new customer, with a brand new plan and brand new phone eligibility. Nothing from Fido carries over, not your plan, not your history.

The general basic are alright about the inter brand migration to rogers. However I do also want to stress a few details...

1-the line need to have been active on the same monthly account for at least 12mths.
2-both account (at rogers and at fido) needs to be under the exact same name
3-at rogers you need to sign a new agreement on a monthly plan while keeping the same CTN.
4-(and most importantly) It needs to be the first time asking for inter brand migration credit.

If one of those criteria is not respected, then you will not receive any credit. as for having both corporate offer and bundle discount on the cell line at rogers,, I personally would not bet on it.

[eyoussef]

The general basic are alright about the inter brand migration to rogers. However I do also want to stress a few details...

1-the line need to have been active on the same monthly account for at least 12mths.
2-both account (at rogers and at fido) needs to be under the exact same name
3-at rogers you need to sign a new agreement on a monthly plan while keeping the same CTN.
4-(and most importantly) It needs to be the first time asking for inter brand migration credit.

If one of those criteria is not respected, then you will not receive any credit. as for having both corporate offer and bundle discount on the cell line at rogers,, I personally would not bet on it.

#1, does that mean I have to be with fido for 12 months after signing the new contract?
#3 what is CTN?

My sister has a corporate plan and she is bundled with cable, internet, cell and home phone. She never had any issues getting all that.

[ceredon]

#1, does that mean I have to be with fido for 12 months after signing the new contract?
#3 what is CTN?

My sister has a corporate plan and she is bundled with cable, internet, cell and home phone. She never had any issues getting all that.
#1 means you must have been with Fido for 1 year before they will let you do a free port to Rogers. CTN is your phone number (Customer Telephone Number).

[eyoussef]

#1 means you must have been with Fido for 1 year before they will let you do a free port to Rogers. CTN is your phone number (Customer Telephone Number).

Ok, i've been with them for 7 years and I definitely want to keep my phone #.

Do I call fido to confirm everything or Rogers?

[ceredon]

Ok, i've been with them for 7 years and I definitely want to keep my phone #.

Do I call fido to confirm everything or Rogers?
I think you just deal with Rogers. Not certain of that. Couldn't hurt to call Fido first and give them a heads up. They might even transfer you to the Rogers people.

[eyoussef]

I think you just deal with Rogers. Not certain of that. Couldn't hurt to call Fido first and give them a heads up. They might even transfer you to the Rogers people.

Ok, thanks for the answers, you too frenchguys

[fireysky]

hey guys - longtime lurker, first time poster. i've gotten some great info here and hope you can weigh in on my situation

have the Iphone 3G, desperately need an update. want the 4s, so I think I'll give 'em a call to "bargain" soon (maybe i'll wait a couple of weeks and let the iphone hysteria die down).

I've been with fido for 5 years. first a 2yr contract, then a 3yr one that's up this dec.

my current plan:

Promo Flex Data Add-on (Fido) 10.00
$50 Unltd Voice & Text Plan 50.00 (<-- the US/CAN unlimited part is important to me. need to keep it)
Credit: $5 Data Discount - ends Oct 25/11 -5.00
Value Pack 10.00
Total for Fido: $75.72

Just noticed that my $5 credit ends this month! damn. Anyway.

What I'm looking for:

Better data deal (I currently use about 100mb, but only because my 3G is dreadful. I'd like to use it more)
visual VM
MMS
my credit expiring oct 25 extended


what do you think is possible? I'm willing to sign another 3yr contract (sigh).

[sgirl119]

how do you get Voice mail on your package without adding another $7...(like they told me)

what do you say to the retention to get a good deal?~:cry:

[ceredon]

hey guys - longtime lurker, first time poster. i've gotten some great info here and hope you can weigh in on my situation

have the Iphone 3G, desperately need an update. want the 4s, so I think I'll give 'em a call to "bargain" soon (maybe i'll wait a couple of weeks and let the iphone hysteria die down).

I've been with fido for 5 years. first a 2yr contract, then a 3yr one that's up this dec.

my current plan:

Promo Flex Data Add-on (Fido) 10.00
$50 Unltd Voice & Text Plan 50.00 (<-- the US/CAN unlimited part is important to me. need to keep it)
Credit: $5 Data Discount - ends Oct 25/11 -5.00
Value Pack 10.00
Total for Fido: $75.72

Just noticed that my $5 credit ends this month! damn. Anyway.

What I'm looking for:

Better data deal (I currently use about 100mb, but only because my 3G is dreadful. I'd like to use it more)
visual VM
MMS
my credit expiring oct 25 extended


what do you think is possible? I'm willing to sign another 3yr contract (sigh).
The credit is probably gone, but you might be able to get a $4 credit on your current VP.

One option would the be smartphone $30 VP with VVM, CID, WC, Unlimited Cdn SMS+MMS, 500Mb Data. That would take you to $80 + tax with your voice plan. Depending on how much data you think you will use, you might be best to stay with what you have. Because your eligibility would be under the grandfathered criteria, you would have to HUP through retentions (your data doesn't meet current requirements).

[frenchguys]

The credit is probably gone, but you might be able to get a $4 credit on your current VP.

One option would the be smartphone $30 VP with VVM, CID, WC, Unlimited Cdn SMS+MMS, 500Mb Data. That would take you to $80 + tax with your voice plan. Depending on how much data you think you will use, you might be best to stay with what you have. Because your eligibility would be under the grandfathered criteria, you would have to HUP through retentions (your data doesn't meet current requirements).

All right, if your usage is more toward the 500 MB data then yes the 30$ iPhone vp will give you all together the best rate 80$ while also give you the visual vm.

the plan is eligible with any rule.. 50$ + 10$ data = 60$ which is more than 50$,,(there is NO specific term-data criteria other than combined with the voice plan it needs to be at 50$ after voice/data credit). even keeping your current plan you could renew without any issue, however in term of credit it would be a 4$ discount on the vp.

[wanton007]

So I just got called and got offered while trying to renew for the iPhone 4s:

$55 / month
250 daytime
Unlimited Evenings / Weekends @ 5PM
Unlimited International Text Messaging
Unlimited Picture / Video Messaging in Canada
Unlimited Incoming Calls
CID / VM
500 MB data

I have 2 lines and have been with them for 7 years or so and currently not in a contract. Do you think I could get better? I wanted to keep it at $50 / month but that appears to not be possible?

[Doodly]

So I just got called and got offered while trying to renew for the iPhone 4s:

$55 / month
250 daytime
Unlimited Evenings / Weekends @ 5PM
Unlimited International Text Messaging
Unlimited Picture / Video Messaging in Canada
Unlimited Incoming Calls
CID / VM
500 MB data

I have 2 lines and have been with them for 7 years or so and currently not in a contract. Do you think I could get better? I wanted to keep it at $50 / month but that appears to not be possible?

you won't get it for 50$ but you can probably get them to upgrade that to 6gb of data and keep the same price. I have everything you do except the unlimited picture +video msging for 55, and I have 6gb data. I'm going to try and gt the unlimited video/picture msging as well :D

[wanton007]

you won't get it for 50$ but you can probably get them to upgrade that to 6gb of data and keep the same price. I have everything you do except the unlimited picture +video msging for 55, and I have 6gb data. I'm going to try and gt the unlimited video/picture msging as well :D

Can you also tether with the 6GB of data?

[raniosman]

Can you also tether with the 6GB of data?

Yes, you can!

Also, for anyone that's interested, the Samsung/Google presentation for the Android 4.0 (Ice Cream Sandwich) AND Google's new platform phone, the Samsung Galaxy Nexus (Or Nexus Prime) will be premiering in just 30 minutes.

MobileSyrup, Canada's leading site on all thing mobile has announced that Samsung Canada has sent them an email to 'tune in' for the presentation tonight as there is a special surprise for Canadians... most likely this phone will be coming to Canada. I HOPE Fido!!!!

It’s been rumoured that the Nexus Prime/Galaxy Nexus will have a 4.65-inch HD display (resolution of 1280×720), 1.5GHz dual-core processor, 8-megapixel that captures 1080p HD videos, 9mm thin and packs a 2050mAh battery.

If interested, tune in to the live stream of the official Hong Kong Unboxing event @ http://www.youtube.com/android. The webcast will begin at @ 10:00 p.m. EDT.

[v17]

Yes, you can!

Also, for anyone that's interested, the Samsung/Google presentation for the Android 4.0 (Ice Cream Sandwich) AND Google's new platform phone, the Samsung Galaxy Nexus (Or Nexus Prime) will be premiering in just 30 minutes.

MobileSyrup, Canada's leading site on all thing mobile has announced that Samsung Canada has sent them an email to 'tune in' for the presentation tonight as there is a special surprise for Canadians... most likely this phone will be coming to Canada. I HOPE Fido!!!!

It’s been rumoured that the Nexus Prime/Galaxy Nexus will have a 4.65-inch HD display (resolution of 1280×720), 1.5GHz dual-core processor, 8-megapixel that captures 1080p HD videos, 9mm thin and packs a 2050mAh battery.

If interested, tune in to the live stream of the official Hong Kong Unboxing event @ http://www.youtube.com/android. The webcast will begin at @ 10:00 p.m. EDT.

This is what i'm waiting for before deciding on the IP4S. Hopefully the battery is strong on the Nexus!

[xGambitx]

called in multiple times but they won't budge from:

200 weekdays
unlimited incoming
1000 text
Caller id,
1000 even/weekends at 5pm
500mb

40$ plus tax. ~45$.

what do you guys think? Can I do better?

[Doodly]

This is what i'm waiting for before deciding on the IP4S. Hopefully the battery is strong on the Nexus!

I heard that the nexus prime will be exclusive to verizon, I'm not sure when we'll get it in Canada.. any ideas? Getting an unlocked one isn't an option for me personally.

[sgirl119]

called in multiple times but they won't budge from:

200 weekdays
unlimited incoming
1000 text
Caller id,
1000 even/weekends at 5pm
500mb

40$ plus tax. ~45$.

what do you guys think? Can I do better?

i got the same plan and price but with only 100 text messages and 250 weekdays

I've tried to get voicemail but it doesnt seem possible...

[raniosman]

Yes, you can!

Also, for anyone that's interested, the Samsung/Google presentation for the Android 4.0 (Ice Cream Sandwich) AND Google's new platform phone, the Samsung Galaxy Nexus (Or Nexus Prime) will be premiering in just 30 minutes.

MobileSyrup, Canada's leading site on all thing mobile has announced that Samsung Canada has sent them an email to 'tune in' for the presentation tonight as there is a special surprise for Canadians... most likely this phone will be coming to Canada. I HOPE Fido!!!!

It’s been rumoured that the Nexus Prime/Galaxy Nexus will have a 4.65-inch HD display (resolution of 1280×720), 1.5GHz dual-core processor, 8-megapixel that captures 1080p HD videos, 9mm thin and packs a 2050mAh battery.

If interested, tune in to the live stream of the official Hong Kong Unboxing event @ http://www.youtube.com/android. The webcast will begin at @ 10:00 p.m. EDT.

Argh. US, Europe, and Asia. Canada gets overlooked again ಠ_ಠ

[Doodly]

Yeah that sucks. But tbh the new phone or android didn't tempt me much, I'm def happy having reserved the iPhone 4s.

[sgirl119]

Yeah that sucks. But tbh the new phone or android didn't tempt me much, I'm def happy having reserved the iPhone 4s.

ya..they won't even increase my txt msg even if i don want the extra 50 bonus minutes and early evening...

[chovan]

The general basic are alright about the inter brand migration to rogers. However I do also want to stress a few details...

1-the line need to have been active on the same monthly account for at least 12mths.
2-both account (at rogers and at fido) needs to be under the exact same name
3-at rogers you need to sign a new agreement on a monthly plan while keeping the same CTN.
4-(and most importantly) It needs to be the first time asking for inter brand migration credit.

If one of those criteria is not respected, then you will not receive any credit. as for having both corporate offer and bundle discount on the cell line at rogers,, I personally would not bet on it.

Hi frenchguys, I've been with fido for 4 years for two lines. I still have one more year before the contract mature. The reception in my house is very poor with fido and I'm considering porting my numbers to Rogers to improve that and avoid the ETF. Here are my questions:

1. Can I use fido phones after porting to rogers?
2. What happen to the remaining 1 year contract time with fido, does it just terminated or carry over to Rogers?
3. Do I have the exact plan after porting to Rogers or I have to negotiate a new plan with them? What if Rogers does not have the same plan, for example the $17.5 plan
4. What happen to the monthly credit on my Fido plan, can I keep them?

Thank you for you patience.

[frenchguys]

Hi frenchguys, I've been with fido for 4 years for two lines. I still have one more year before the contract mature. The reception in my house is very poor with fido and I'm considering porting my numbers to Rogers to improve that and avoid the ETF. Here are my questions:

1. Can I use fido phones after porting to rogers?
2. What happen to the remaining 1 year contract time with fido, does it just terminated or carry over to Rogers?
3. Do I have the exact plan after porting to Rogers or I have to negotiate a new plan with them? What if Rogers does not have the same plan, for example the $17.5 plan
4. What happen to the monthly credit on my Fido plan, can I keep them?

Thank you for you patience.

In term of improving the reception,,, don't forget that rogers and fido are using the same network,, might there be a difference in reception, possibly, but it might just as well be due to the different phone/having a new sim card and many other variable.

as much as fido and rogers are owned by the same parent company they are separate... fido phones will be locked with fido, rogers with rogers.. Anything related to fido will be canceled as soon as the number is ported out.

also "3-at rogers you need to sign a new agreement on a monthly plan while keeping the same CTN." meaning you gotta choose from the plan available at rogers. and it would be a new agreement.

What if rogers do not have the same plan. (will have a higher cost for the same service than what you are currently paying) ? It is a possibility, however do not forget the reason why you want to transfer at the first place... you want a credit toward a new phone without extra penalties. here I'll say, can't have your cake and eat it too.

[avocadodiet]

Hey guys and gals, "long time reader first time poster" here. I've been with Fido for like 7 years, and my contract recently expires last month. I'm on the $17.50 Voice plan, and the $15 Blackberry Data plan. 32.50 plus tax. They won't let me re up to 3 years to get a iPhone 4S without going to a $50 monthly contract which doesnt make sense to me. Do you guys think they are just implementing this because of the high demand of the 4S right now? Do you think 3-4 months from now I will be able to re up with the same current contract that I have? I'm in need of a new smartphone but won't go over a dollar monthly in my plan. Any input would be much appreciated. Thanks.

[Fearfree]

I have been using Fido for 9 years. My contract expired 7 years ago.
If I call Fido, is that possible to get an iphone at $159 and get a great deal at the same time?
If I really gonna cancel my account, what I can do with my $200+ Fido dollars?
Thanks for replying!

[andyman998]

So I just got called and got offered while trying to renew for the iPhone 4s:

$55 / month
250 daytime
Unlimited Evenings / Weekends @ 5PM
Unlimited International Text Messaging
Unlimited Picture / Video Messaging in Canada
Unlimited Incoming Calls
CID / VM
500 MB data

I have 2 lines and have been with them for 7 years or so and currently not in a contract. Do you think I could get better? I wanted to keep it at $50 / month but that appears to not be possible?

I called yesterday and received the exact same offer for $50/month.

They also gave me unlimited data for 6 months and waived the $25 upgrade fee. They would not budge to give me 1 gb of data for some reason. They said it was not an option.

They had also offered me:

250 daytime
Unlimited Evenings / Weekends @ 5PM
Unlimited International Text Messaging
Unlimited Incoming Calls
CID / VM
6 GB data

for $65/Month and they would not budge on that.

I used the Telus $60 promotion to negotiate.

[eyoussef]

I called yesterday and received the exact same offer for $50/month.

They also gave me unlimited data for 6 months and waived the $25 upgrade fee. They would not budge to give me 1 gb of data for some reason. They said it was not an option.

They had also offered me:

250 daytime
Unlimited Evenings / Weekends @ 5PM
Unlimited International Text Messaging
Unlimited Incoming Calls
CID / VM
6 GB data

for $65/Month and they would not budge on that.

I used the Telus $60 promotion to negotiate.

What's the Telus promotion?

I got offered that, but with only 200 minutes and for 70/month, she claimed they can't give credits, I hate being lied to when clearly other people are offered more for less.

[Fearfree]

I have been using Fido for 9 years. My contract expired 7 years ago.
If I call Fido, is that possible to get an iphone at $159 and get a great deal at the same time?
If I really gonna cancel my account, what I can do with my $200+ Fido dollars?
Thanks for replying!

Should I buy the iphone 4s 1st, then talk to them? or I talk to them 1st?

[eyoussef]

Should I buy the iphone 4s 1st, then talk to them? or I talk to them 1st?

Talk to them first, if they end up offering you a plan that you like, you can use your fido dollars for a free one.

[andyman998]

What's the Telus promotion?

I got offered that, but with only 200 minutes and for 70/month, she claimed they can't give credits, I hate being lied to when clearly other people are offered more for less.

Telus promotion is:

Promo Voice and Data 60+

$60

200 mins
1gb Data
Unlimited Nationwide Family Calling
Unlimited local Early Nights (6pm) and Weekends
Unlimited outgoing and incoming text, picture and video messages
Unlimited NATIONWIDE talk and text messaging with your 10 Favourite Numbers
Voice Mail 3, Call Waiting and Conference Calling


They also have the Promo Voice and Data 70* which is the exact same as above but with 6 GB data for $70/month

http://www.telusmobility.com/en/ON/plans/student40.shtml?INTCMP=student_plan

[eyoussef]

Telus promotion is:

Promo Voice and Data 60+

$60

200 mins
1gb Data
Unlimited Nationwide Family Calling
Unlimited local Early Nights (6pm) and Weekends
Unlimited outgoing and incoming text, picture and video messages
Unlimited NATIONWIDE talk and text messaging with your 10 Favourite Numbers
Voice Mail 3, Call Waiting and Conference Calling


They also have the Promo Voice and Data 70* which is the exact same as above but with 6 GB data for $70/month

http://www.telusmobility.com/en/ON/plans/student40.shtml?INTCMP=student_plan

And they wouldn't match that? Although it doesn't include vm/cid, 10 numbers for some people is basically unlimited incoming and long distance (it is for me, I don't talk to more then 10 people regularly on the phone haha).

[mliou]

Just got off the phone with retention and was offered the $55 iphone value pack.
They said the voice part is $30 and the data is $25.
I was thinking of cancelling the data that would cost me $200 and just pay for month voice.

So I'm looking at $30 a month for voice and $359 for the phone, would they let me do that? Thanks.

[rickyng_]

Just got off the phone with retention and was offered the $55 iphone value pack.
They said the voice part is $30 and the data is $25.
I was thinking of cancelling the data that would cost me $200 and just pay for month voice.

So I'm looking at $30 a month for voice and $359 for the phone, would they let me do that? Thanks.

I was told it costs $400+ to cancel the data. You wish it was $200? They can't cover the cost of the phone.

If in fact you are right... how woudl you do it?

Sign up for the plan as usual... get the phone.. then call in again to cancel the data?

[mliou]

I was told it costs $400+ to cancel the data. You wish it was $200? They can't cover the cost of the phone.

If in fact you are right... how woudl you do it?

Sign up for the plan as usual... get the phone.. then call in again to cancel the data?

For the voice I believe it's 200, I repeatedly asked her and she said 200. I hope somebody can confirm this before I pick up the phone.
I would call in to cancel data after one day if it works out.

[ceredon]

I was told it costs $400+ to cancel the data. You wish it was $200? They can't cover the cost of the phone.

If in fact you are right... how woudl you do it?

Sign up for the plan as usual... get the phone.. then call in again to cancel the data?

It's been $200 for 2 or 3 years. This month it went to $440.

They can recoup the subsidy through the DECF and the remainder of the 3 year voice contrac (at least $1200 + $440 DECF).

[bunga]

So here's where I'm at in my quest to do an early upgrade to an iPhone 4S. I upgraded to an iPhone 4 last year with a new 3 year contract and am trying to do an upgrade to the 4S and renew the contract for three years.

Fido is offering me a $210 ECF minus $50 and no admin fee. Have to switch my plan to ~$52 plus tax

250 daytime
Unlimited e/w from 5
Cd/vm
2500 text
6gb data

This is basically what I have now but 50 more daytime minutes and $5 more. Might try to squeeze some long distance out of them for no charge.

Anyone able to do better?

[quadrusher]

Hello, Long time reader but first time poster here.
I recent tried to call and get a good plan, but found out for everything I want, I was offered $60 and $65 same plan but latter offer MMS and 50 cnd LD.
I tired to get it down to either $55 and $60, but I failed.
I called very politely couple times and found out relation does not want to talk to me any more (Except that I am going to accept the offers).

I started to think, since when Fido is so hard to deal with? I start looking around for regular plan that are offered on the market and found out the overall price has gone up.
Then I realized they are really decent plans that FIDO can offer me after being 7 years of their customer?

"$30 plan on fido website + $15 value pack + $30 6GB - $5 -$5 credits" = $65
"$30 plan on fido website + $10 value pack + $30 6GB - $5 -$5 credits" = $60

both on 3-year terms.

have not gone to HUP yet, which I dont care anyway since I have my own unlocked phone.

If they are really good plan already, is it because the over market price raise because of the 4G network upgrade???

[frenchguys]

It's been $200 for 2 or 3 years. This month it went to $440.

They can recoup the subsidy through the DECF and the remainder of the 3 year voice contrac (at least $1200 + $440 DECF).

DECF have not been changed since 2009,, 10$ per month remaining with minimum of 100$ and maximum of 200$.

now why here n there on the internet it shows that it can be 400$ and more,,, bill 60 in Quebec! brightly, the big chunk of the credit given on smartphones are on the data option, leaving 50$ or so for the voice agreement. It does therefore means that if you take off the data agreement in those case it would make it to the 400$ or so.

p.s. in terms of the ECF well it's also a 10$ per month remaining with minimum of 100$ and maximum of 300$.

[S.Chan]

I was told it costs $400+ to cancel the data. You wish it was $200? They can't cover the cost of the phone.

That's only in Quebec; in the rest of Canada, the max DECF is still $200.

Outside Quebec
Plan From Before 02/01/2007: ECF=$20/month, max $200, min $0
Plan From Before 07/19/2009, but after 02/01/2007: ECF=$20/month, max $400, min $100
Plan After 07/19/2009: ECF=$10/month, max $300, min $100
Data Before 07/19/2009: DECF=$5/month, max $100, min $25
Data After 07/19/2009: DECF=$10/month, max $200, min $100

In Quebec
Plan Before 06/30/2010: ECF same as above
Plan After 06/30/2010 (Discounted Phone, no data): ECF=Discount on Phone / Contract Length x Months Remaining
Plan After 06/30/2010 (No Discounted Phone or have data): ECF=max $50, min 10% of monthly plan fee
Data Before 06/30/2010: DECF same as above
Data After 06/30/2010: DECF=Discount on Phone / Contract Length x Months Remaining - ECF

EDIT: So, you could end up with a max DECF of $440 if you are in Quebec and took an agreement with a 16GB iPhone 4S ($649 retail - $159 contract - $50 ECF = $440). On the other hand, a 32GB/64GB iPhone 4S would only give you a $430 DECF in Quebec. Actually, the DECF could be more if they put your ECF at 10% of monthly fee (minimum plan being $50) instead of taking the max $50 ECF that they are currently doing (i.e. $485 for 16GB iPhone 4S).

[mliou]

DECF have not been changed since 2009,, 10$ per month remaining with minimum of 100$ and maximum of 200$.

now why here n there on the internet it shows that it can be 400$ and more,,, bill 60 in Quebec! brightly, the big chunk of the credit given on smartphones are on the data option, leaving 50$ or so for the voice agreement. It does therefore means that if you take off the data agreement in those case it would make it to the 400$ or so.

p.s. in terms of the ECF well it's also a 10$ per month remaining with minimum of 100$ and maximum of 300$.

So anywhere else in canada and not quebec the DECF will be 200? Cause I don't really need the data and I'm okay with paying DECF if it still means I get a subsidized phone.

[Fearfree]

I called this afternoon.
The guy from retention department didn't ask me the reason I leave Fido at all.
And he ask me who I want to transfer my Fido dollars to and after that he told me it will take 30 days to complete the cancellation.

Well, at the end, I have to tell the reason by myself and ask for a good deal. Which make me feel so stupid...
Anyway, he started to help. Compared the plans that other companies offer. I also told him my budget is around $50.

Finally, I chose a plan he offered. Not bad, but the price is a little bit higher than I expect.
$55 for
200 Daytime
Unlimited E/W @ 5
Unlimited Incoming Calls
Unlimited International Text Messages
Unlimited Text/Pic/Video Messages
Call Display and Name Display
Visual Voicemail
500 MB Data

[Fearfree]

What I heard from him
Voice Plan Penalty is up to $300
Data Plan Penalty is up to $200

[frenchguys]

So anywhere else in canada and not quebec the DECF will be 200? Cause I don't really need the data and I'm okay with paying DECF if it still means I get a subsidized phone.

exact, however in the deal that you had

30$ base + 30$ iphone vp (5$ discount) = 55$

taking off the data part, the vp,, you would also lose the CD, VVM,,, that would be 40$ per month, (an agent would not give you a credit on a vp if you give him a deact on the data,,,

however if you do,, well could reduce to 36$ if you don't mind having simply the regular vm

[Ramon]

I'm trying to help my sister get a better deal for her cell phone.
I've read pages of this thread but my cell is with Rogers so I'm not quite getting whats a good deal with Fido, especially after seeing her bill.

So please forgive my ignorance. Her plan is:

City Fido Toronto Unlimited $50
Voice messaging + call display $9
9-11 fee - 0.75
System access fee - 6.95

No contract with Fido, expired.

What can I expect from retentions?

She has Fido dollars and would like a new iPhone.

Any suggestions appreciated!

[rickyng_]

That's only in Quebec; in the rest of Canada, the max DECF is still $200.

Outside Quebec
Plan From Before 02/01/2007: ECF=$20/month, max $200, min $0
Plan From Before 07/19/2009, but after 02/01/2007: ECF=$20/month, max $400, min $100
Plan After 07/19/2009: ECF=$10/month, max $300, min $100
Data Before 07/19/2009: DECF=$5/month, max $100, min $25
Data After 07/19/2009: DECF=$10/month, max $200, min $100

In Quebec
Plan Before 06/30/2010: ECF same as above
Plan After 06/30/2010 (Discounted Phone, no data): ECF=Discount on Phone / Contract Length x Months Remaining
Plan After 06/30/2010 (No Discounted Phone or have data): ECF=max $50, min 10% of monthly plan fee
Data Before 06/30/2010: DECF same as above
Data After 06/30/2010: DECF=Discount on Phone / Contract Length x Months Remaining - ECF

EDIT: So, you could end up with a max DECF of $440 if you are in Quebec and took an agreement with a 16GB iPhone 4S ($649 retail - $159 contract - $50 ECF = $440). On the other hand, a 32GB/64GB iPhone 4S would only give you a $430 DECF in Quebec. Actually, the DECF could be more if they put your ECF at 10% of monthly fee (minimum plan being $50) instead of taking the max $50 ECF that they are currently doing (i.e. $485 for 16GB iPhone 4S).


That's frickin awesome.. so I'm gonna get $25 plan + $25 6gb data. CANCEL the data, 1 day after, Pay $200, change to flex data.. so $25+10 a month... wow :) SUCH A GOOD DEAL :) ayyayfausdfaisdf :)

[dhavalpatel688]

Hello Friends,

I am paying $110/month to fido.
my plan includes,

$35 - basic plan
$15 - canada long distance unlimited
$20 - India long distance unlimited
$10 - value pack (includes call display, who called,voice mail and 2500 Text to any canadian wireless number)
$30 - 6 GB data plan for iphone.

I want to reduce some ammount from my monthly bill.
Please advise.

[xGambitx]

thought I would call in once more:

200 min
unlimited incoming
1000 texts, caller id
1000 weekends/weeknights at 7pm
500mb data

35$ plus tax. any thoughts?

[gman1978]

My current plan, expiring May 2012:

$25 200, unl. E/W, F2F
$25 500mb data
CID, VM, 2500 txt
-$10 credit

= $40 + tax

Just called and was offered:

250, unl. incoming, unl. E/W @ 5
VVM, CID, unl. international text and picture messaging
500mb data
100 Canadian long distance minutes

= $55 + tax

I'm guessing this is the retail $30 unl. incoming plan with the $30 retentions VP (VVM, CID, 500mb, unl. text), with $5 retention 100 min LD, with a $5 credit on the voice plan or VP, and a $5 credit for the LD.

I mentioned the Koodo $35 plan w/ 250 Canada-wide mins, unl. incoming, $10 add-on with VM, CID, and unl. messaging, and ~$10/mth for flex data (I typically use <100mb/mth) for a total of $55. I guess Fido matched it fairly well, although more LD would have been nice. I saw an earlier post with the same offer but with 1000 LD mins and all for $50, which would be great, but not sure what's realistic to expect.

The iPhone 4S I reserved came in today, so still fence-sitting on taking this plan...

[ceredon]

DECF have not been changed since 2009,, 10$ per month remaining with minimum of 100$ and maximum of 200$.

now why here n there on the internet it shows that it can be 400$ and more,,, bill 60 in Quebec! brightly, the big chunk of the credit given on smartphones are on the data option, leaving 50$ or so for the voice agreement. It does therefore means that if you take off the data agreement in those case it would make it to the 400$ or so.

p.s. in terms of the ECF well it's also a 10$ per month remaining with minimum of 100$ and maximum of 300$.

Thanks for the correction.

[telekinect]

I thought I would post the plan I have so others have something to compare what they were offered to.

I signed a new 3 year agreement for an iPhone 4 back in Jan/Feb. The following is what I was able to negotiate:

*iPhone 4 32GB (used my Fido dollars to pay for it)
*Rep agreed to give me $50 bonus Fido dollars for renewing my contract

250 min (200 min + 50 bonus min)
Unlimited incoming calls
1000 E/W minutes
5pm early evening calling
Visual voicemail
Call Display
2500 text msgs
6GB data w/ tethering
no SAF & no 911 fee
Grand total = $56/month

[rickyng_]

Reservation system is no longer in use. You can call 611 to renew your plan/HUP and they will ship it to you.

Just got everything done..

iPhone 4S 32GB (White)
200 Anytime
Unlimited Evening/Weekends @ 5PM
Unlimited Fido2Fido
2500 Texts
Caller ID / Name Display / Enhanced VM
6 GB Data (Tethering allowed)

$50 + tax per month


Going to try this out for 1-2 months, then if I don't need that much data, I will call back to cancel it and switch to Flex Data. $200 early data cancellation fee ($10/month left on plan to a maximum of $200)

That's all the info you guys should need.

[hwlim]

I think I need a help from frenchguy.

Can I buy Iphone without a contract by using my Fido dollars?

The website does not even tell me how much iphone 16G is.

I have $460 Fido dollars and really want to use it.

[bunga]

Reservation system is no longer in use. You can call 611 to renew your plan/HUP and they will ship it to you.

Just got everything done..

iPhone 4S 32GB (White)
200 Anytime
Unlimited Evening/Weekends @ 5PM
Unlimited Fido2Fido
2500 Texts
Caller ID / Name Display / Enhanced VM
6 GB Data (Tethering allowed)

$50 + tax per month


Going to try this out for 1-2 months, then if I don't need that much data, I will call back to cancel it and switch to Flex Data. $200 early data cancellation fee ($10/month left on plan to a maximum of $200)

That's all the info you guys should need.

Were you on contract or off, if on contract how much time did you have left on your existing contract?

Thanks

[frenchguys]

Reservation system is no longer in use. You can call 611 to renew your plan/HUP and they will ship it to you.
[...]

the reservation system is still very much in use... I've said it since last saturday... you have 3 choices

1-call and have your iPhone shipped by UPS,, shipping delay maximum, of a month.
2- call to negotiate, then try to find the phone in store, on a first come first serve basis, you can be lucky and have it quite fast or it can take you quite some time, then call back to have offer applied.
3- reserve online and call to negotiate, when the iPhone is ready to get in store, get it then call back to have offer applied

[frenchguys]

I think I need a help from frenchguy.

Can I buy Iphone without a contract by using my Fido dollars?

The website does not even tell me how much iphone 16G is.

I have $460 Fido dollars and really want to use it.

completely without a contract, no; you would have to have a data option under agreement to be able to purchase the iPhone using f$...

[hwlim]

completely without a contract, no; you would have to have a data option under agreement to be able to purchase the iPhone using f$...

Ah.. well.. Fido dollar is getting useless.

[Layzie]

Why not sign a agreement to use your fido dollars? You'd be getting the phone for free but of course you'd have to pay the monthly contract.

Fido dollars is not real money. But it's definitely better than nothing.

[martinmwq]

Hi guys, i was offered the following two plans


200 Daytime
Unlimited E/W @ 5
Unlimited Incoming Calls
Unlimited International Text Messages
Unlimited Text/Pic/Video Messages
Call Display, Voicemail, whocalled


500 MB Data for $50 or 6gb for $60...

were they good offers?

[kckwok]

Hey, anyone tried and was able to get an early renewal? Mine expires Dec 2012 and early renewal isn't till June 2012... =(

[hwlim]

Why not sign a agreement to use your fido dollars? You'd be getting the phone for free but of course you'd have to pay the monthly contract.

Fido dollars is not real money. But it's definitely better than nothing.

Because of the expensive data options... I could save a lot more by not making 3 year agreement. I am OK with my current plan and do not want to change it.

Yes I agree. Fido dollar is not real money and better than nothing. However, it used to be more useful before than now.

[604girl]

Steve is a busy guy.

With your current plan you aren't eligible. If you'd had some form of data on your acct prior to Dec 2010, then you would be eligible by being grandfathered under the old eligibility requirements. But now you will have to meet the current eligibility requirements, so the $25/$50 rules will apply.

I called fido to ask if I'm eligible for iphone 4gs with a voice+data $40 right now. They told me the plan has to be $50 or above to get the iphone for $159
I had my voice+data since 2009 and I didnt make any changes

Is it true that I can renew and get an iphone with my current plan? Thanks

[betaboy00]

I called fido to ask if I'm eligible for iphone 4gs with a voice+data $40 right now. They told me the plan has to be $50 or above to get the iphone for $159
I had my voice+data since 2009 and I didnt make any changes

Is it true that I can renew and get an iphone with my current plan? Thanks

yes it's minimum $50: minimum $25 voice plan + minimum $25 data.

After 2 calls, I managed to negotiate the following for my wife ...

200 mins + unlimited E/W @5pm
unlimited F2F
CID + VM + 2500 txt
6GB data

$52/month...
that's the "closest" i can get to the $50 minimum...

now just waiting for her iphone 4s to arrive at the store.

[sgirl119]

thought I would call in once more:

200 min
unlimited incoming
1000 texts, caller id
1000 weekends/weeknights at 7pm
500mb data

35$ plus tax. any thoughts?

how did you get that one w. an iphone4s?

[gman1978]

Called in for another offer and was offered this:

Unlimited local calling
VVM, CID, WC, Unlimited text and picture messaging
500mb data
1000 CDN LD minutes

= $70

Presumably you could get the same offer with 100 CDN LD instead for $65.

I don't really need unlimited calling so I'm sticking with the $55 plan they previously offered, but just thought I'd share what is being offered up with everybody.

[g2fl]

My previous contract expired in September (for which I had the iPhone 3G). I renewed my contract to and go the iPhone 4S. My new plan is:

- 200 anytime minutes
- Unlimited Evenings (starting at 5:00PM) & unlimited weekends
- Free Fido to Fido
- Voicemail
- Caller ID
- 2500 text messages
- 6GB Data

Total - $55.00 + tax = $62.15.

I am saving about $20/month from my previous contract (and now also have Fido2Fido).

[eyoussef]

Does free F2F include rogers, or do they even have the option for fido 2 rogers anymore?

[v17]

My previous contract expired in September (for which I had the iPhone 3G). I renewed my contract to and go the iPhone 4S. My new plan is:

- 200 anytime minutes
- Unlimited Evenings (starting at 5:00PM) & unlimited weekends
- Free Fido to Fido
- Voicemail
- Caller ID
- 2500 text messages
- 6GB Data

Total - $55.00 + tax = $62.15.

I am saving about $20/month from my previous contract (and now also have Fido2Fido).

I got the same but with unlimited incoming for $65. Is the voicemail visual VM or just the regular? I'm going to have to call back to confirm.

[thirstyears]

Does free F2F include rogers, or do they even have the option for fido 2 rogers anymore?
if it is part of a retention base plan it is only local f2f
there is a (retention?) add-on f2f/r feature for $10 which includes local fido, rogers mobile, and rogers home phone; (sometimes offered as renewal gift for $5 for local f2f/r, and $10 nationwide f2f/r)

[eyoussef]

if it is part of a retention base plan it is only local f2f
there is a (retention?) add-on f2f/r feature for $10 which includes local fido, rogers mobile, and rogers home phone; (sometimes offered as renewal gift for $5 for local f2f/r, and $10 nationwide f2f/r)

Ok thanks. Also, it's only local f2f/f2r or would it in turn work as long distance if I was out of town calling home?

[g2fl]

I got the same but with unlimited incoming for $65. Is the voicemail visual VM or just the regular? I'm going to have to call back to confirm.

The voicemail is regular. I dont use voicemail too much so couldnt justify upgrading visual voicemail.


Does free F2F include rogers, or do they even have the option for fido 2 rogers anymore?

Pretty sure its only Fido 2 Fido

[thirstyears]

Ok thanks. Also, it's only local f2f/f2r or would it in turn work as long distance if I was out of town calling home?
For the local f2f and f2f/r options, you would be subject to LD according to your physical location's local calling area... so out of town calling home (even if its f2f/r) would be subject to LD (unless you had the national f2f/r option)

[eyoussef]

For the local f2f and f2f/r options, you would be subject to LD according to your physical location's local calling area... so out of town calling home (even if its f2f/r) would be subject to LD (unless you had the national f2f/r option)

Ok thanks.

[magic18]

if i buy an iphone 4s at full prize from fido, is it unlocked?

or should i say, can i buy an unlocked iphone 4s from fido using my fido dollars?

[Blueroom]

Thanks to threads like this I have
- 200 anytime minutes
- Unlimited Evenings (starting at 5:00PM) & unlimited weekends
- Free Fido to Fido
- Voicemail
- 2500 text messages
- 6GB Data

$50 plus tax ($56.60 total)

[megawhatever]

anyone can give me advice as to how to get the representative transfer me to retention? Any tricks?

Thx

[thirstyears]

Hello Friends,

I am paying $110/month to fido.
my plan includes,

$35 - basic plan
$15 - canada long distance unlimited
$20 - India long distance unlimited
$10 - value pack (includes call display, who called,voice mail and 2500 Text to any canadian wireless number)
$30 - 6 GB data plan for iphone.

I want to reduce some ammount from my monthly bill.
Please advise.

If you rarely travel outside your LCA, look into 3rd party apps/services for mobile-VOIP, such as Skype or Google Voice which are good for OUTGOING long distance (not for answering inbound calls when outside your LCA)
Skype is $3/mo. for unlimited US + Canadian LD; GV can be free if you can get it configured
Look into a 3rd party LD service for your calls to India, and see if you can find a less expensive solution (Metro and 24 newspapers often have ads for discount LD providers)

Review several monthly invoices and check how much data you are using. Could you get by with a smaller data plan?
If you are going to be using a VOIP service will you be mostly using it via WiFi or 3G? If 3G, VOIP services use ~0.5 to 1MB per minute, so you'll need to keep this in mind if considering switching to a smaller data option

Read the tutorial on plans and options (linked in my signature) and see if you can work out a retention package that would meet your needs for less than your current retail package.

[thirstyears]

if i buy an iphone 4s at full prize from fido, is it unlocked?

or should i say, can i buy an unlocked iphone 4s from fido using my fido dollars?

No, as far as I know all Fido's phones are locked.
Only the Apple Store can sell you an unlocked iphone, and it will be for the FULL retail price (you would not be able to use Fido$, or get the discount price for taking a 3Y term... in these cases, Apple sells you an iphone locked to Fido)

[Gbyrd]

Called in for another offer and was offered this:

Unlimited local calling
VVM, CID, WC, Unlimited text and picture messaging
500mb data
1000 CDN LD minutes

= $70

Presumably you could get the same offer with 100 CDN LD instead for $65.

I don't really need unlimited calling so I'm sticking with the $55 plan they previously offered, but just thought I'd share what is being offered up with everybody.


I got the same plan for 45 minus the Long distance

[ezpoint]

question:

i was able to to resigned my existing contract (6 month left) with iphone 4S, and all my existing discount credit got wiped, and some new one got applied, but those credit can only go up to 36 month as agent told me, so all the new credit will expire before my new contract (42 month total) end (6 month left ish). and the agent told me to call in when my discount about to expire and ask to extend to the end of my contract. she said she will documented in her notes for that.

is this the correct way to do it? or doable?

Also, is the $50 fido dollar renewal bonus will auto. apply with 3 year renewal?

Thanks

[thirstyears]

anyone can give me advice as to how to get the representative transfer me to retention? Any tricks? Thx
Tell the agent you don't feel your current plan is very competitive and you are considering switching to Virgin/Solo/Koodo/etc (NOT Mobi or Wind)... helps if you can quote a real offer from a competitor that would suit your needs that beats your current plan.

[thirstyears]

question:

i was able to to resigned my existing contract (6 month left) with iphone 4S, and all my existing discount credit got wiped, and some new one got applied, but those credit can only go up to 36 month as agent told me, so all the new credit will expire before my new contract (42 month total) end (6 month left ish). and the agent told me to call in when my discount about to expire and ask to extend to the end of my contract. she said she will documented in her notes for that.

is this the correct way to do it? or doable?

Also, is the $50 fido dollar renewal bonus will auto. apply with 3 year renewal?

Thanks
If the agent wrote in her notes that you would have ALL credits extended for the full 42 month term, and you have the reference number for that call (or day/time of the call you negotiated your plan) you should be fine.
Make sure the notes clearly say the credit will be extended to cover the full term (i.e. the extension for last 6 months).
If the agent merely suggested you call in after ~35 months to "ask" for the the credits to be extended, without documenting that they definitely would be, then you are at the mercy of the agent and/or policies at that time.
If it is not clearly documented, then I would make this a deal breaker. If you can't get an agent to put in writing that the credits will be extended for the last 6 months of your 42 month term, then tell them you will consider returning the phone and cancelling the new agreement.

If you renewed 3-6 months early and you received no other renewal gifts (early eves/bonus minutes/etc), then yes you should receive the 50 Fido$ automatically

[Manchungster]

Got a questions related to the Unlimited Plan GPRS and a retention voice plan. Negotiated a new voice plan, and they stated I could get an iphone with the retention voice plan and my current Unlimited GDPRS Data Plan.

Just got a call from the store to pick up and was told the 3 year contract would apply to the voice plan and the grandfathered data plan.

My question is, will this grandfathered plan subject to amendment in 3 years time. I was never on a contract for the plan before and would like to keep the plan for as long as I can in its present form.

[megawhatever]

Tell the agent you don't feel your current plan is very competitive and you are considering switching to Virgin/Solo/Koodo/etc (NOT Mobi or Wind)... helps if you can quote a real offer from a competitor that would suit your needs that beats your current plan.

Would they transfer me right after or do I have to ask them to transfer me to retention?

Right now my plan sucks to the max.
$15 for 50 min
w/ CID only

Nothing else. I am thinking of paying around $25. Not sure how good of a deal I can grab.

[thirstyears]

Would they transfer me right after or do I have to ask them to transfer me to retention?

Right now my plan sucks to the max. $15 for 50 min w/ CID only

Nothing else. I am thinking of paying around $25. Not sure how good of a deal I can grab.

This will either get you transferred to retentions; or if a retention agent happened to have answered your call, get them into "retentions mode". No need to ask for retentions, and probably better if you don't (they don't even call it retentions any more)
Read the tutorial (linked in my signature) to get an idea of what is available through retentions

[not_sorry]

Thanks to threads like this I have
- 200 anytime minutes
- Unlimited Evenings (starting at 5:00PM) & unlimited weekends
- Free Fido to Fido
- Voicemail
- 2500 text messages
- 6GB Data

$50 plus tax ($56.60 total)

I had received two similar offers after checking RFD. I've been with Fido since around 2003 I think, and my contract was up this month:

1. $53 + tax.
HUP fee credit
500 MB data
200 daytime minutes
Unlimited Evenings/weekends @ 5pm
Voicemail/Call Display
2500 txt msgs

2. $50 + tax
HUP fee credit
500 MB
200 daytime minutes
Unlimited Evenings/weekends @ 5pm
Unlimited Incoming
Unlimited text and picture messages
Visual Voicemail
Call display

Chose #2. (Hope its enough data...) Also got the iphone 4s. Some had apparently been put aside for retentions.
Hope that's helpful to someone!

[Daijoubu]

I've made a Google Chart to compare the Flex data vs retail 100MB vs 150MB data plan for low usage, click on the image to see the actual Google Doc

http://zubu.ca/fido_data_plan_chart.png (http://goo.gl/Vv23a)

I gotten a subsidy on an iPhone4 a few months ago with the flex data plan, can I switch to this new 100MB plan without DCF? (I use between 100-200MB a month so it comes out $5 cheaper)

[crankin]

Don't know how you masters of the universe get deals like this. Have the same plan plus caller ID, and they won't go lower than $61, only credit is a $4 iphone vp credit. Called 5 times, talked to 5 different reps, talked about porting out they don't bat an eyelash. I must just be an *****.



Thanks to threads like this I have
- 200 anytime minutes
- Unlimited Evenings (starting at 5:00PM) & unlimited weekends
- Free Fido to Fido
- Voicemail
- 2500 text messages
- 6GB Data

$50 plus tax ($56.60 total)

[frenchguys]

[...]

I gotten a subsidy on an iPhone4 a few months ago with the flex data plan, can I switch to this new 100MB plan without DCF? (I use between 100-200MB a month so it comes out $5 cheaper)

Nope, the 10$ 100MB that you see of fido.ca is not available without any agreement. there would be DECF even if your voice plan + data option is of 50$ or more.

[frenchguys]

In Quebec
Plan Before 06/30/2010: ECF same as above
Plan After 06/30/2010 (Discounted Phone, no data): ECF=Discount on Phone / Contract Length x Months Remaining
Plan After 06/30/2010 (No Discounted Phone or have data): ECF=max $50, min 10% of monthly plan fee
Data Before 06/30/2010: DECF same as above
Data After 06/30/2010: DECF=Discount on Phone / Contract Length x Months Remaining - ECF

EDIT: So, you could end up with a max DECF of $440 if you are in Quebec and took an agreement with a 16GB iPhone 4S ($649 retail - $159 contract - $50 ECF = $440). On the other hand, a 32GB/64GB iPhone 4S would only give you a $430 DECF in Quebec. Actually, the DECF could be more if they put your ECF at 10% of monthly fee (minimum plan being $50) instead of taking the max $50 ECF that they are currently doing (i.e. $485 for 16GB iPhone 4S).

Not really, because it's 10% of the remaining monthly fee up to a max of 50$. so making it a 10% of monthly fee will never be better for the provider compared to the 50$.

[xGambitx]

how did you get that one w. an iphone4s?

the plan is still 50$ before credits. so its still valid.

[frenchguys]

the plan is still 50$ before credits. so its still valid.

read back the policies and procedure,,, it is 50$ AFTER credits on voice and data. the only credits that are not counted are those directly on a feature.....

[rickyng_]

Hello,

Did anyone have to pay a $25 fee for renew? Anyone get it waived or a $50 renewal bonus?


Thanks

[watisa]

Hello,

Did anyone have to pay a $25 fee for renew? Anyone get it waived or a $50 renewal bonus?


Thanks

Yes, that's standard for every renewal, there's no way to get out of it; except in my case, where they offered me a one time $35.00 bill credit to cover the cost of the $25.00 renewal fee.

[Papasote]

Hello,

Did anyone have to pay a $25 fee for renew? Anyone get it waived or a $50 renewal bonus?


Thanks

I got mine waived but they said that this would be the only time lol

I basically got the same plan everyone else got....after like 4 calls they wouldnt budge
i dont know how you other guys got such better deals

200 mins
unlimited incoming, texts and free after 5pm
6gb
ci and vm
$61

or i couldve gotten this but chose to pay the extra $3 for unlimited incoming which is usually $10

200 mins
f2f
6gb
free after 5
2500 texts
ci and vm
$58

[yau1225]

Thanks to threads like this I have
- 200 anytime minutes
- Unlimited Evenings (starting at 5:00PM) & unlimited weekends
- Free Fido to Fido
- Voicemail
- 2500 text messages
- 6GB Data

$50 plus tax ($56.60 total)

Does this include Caller-id? if so, how did you get the rep to discount $5 off the data.

The two reps I called today will not budge for the $5 off $30/6gb data....

[dnesan]

Just talked with the rep and took the following plan, which compared to some of the stuff you guys have looks kind of mediocre. What do you all think?

150 daytime minutes
Unlimited evenings/weekends starting at 5pm
Unlimited text (I'm assuming, he didn't mention texts, will call to confirm)
500 canadian LD minutes
Flex data plan (500 meg for $25, $5 for each extra 500 meg)
iPhone value pack add-on (visual voicemail, caller ID, whocalled)
$5 credit per month for 12 months

total = $65 + tax

I used the Virgin $60 plan (complete with current nationwide Talk 10 bonus) as my main bargaining chip, and it wasn't a ploy. I'm still seriously considering just cancelling my contract, paying the $100 or $120 in ECF, and jumping to Virgin.

What does the RFD braintrust think of this deal?

[golfer29]

My current plan, expiring May 2012:

...

The iPhone 4S I reserved came in today, so still fence-sitting on taking this plan...

How did you renew your contract when it's more than 6 months away? They will not budge for me until I reach 6 months before the end of my contract

[Daijoubu]

Nope, the 10$ 100MB that you see of fido.ca is not available without any agreement. there would be DECF even if your voice plan + data option is of 50$ or more.

Not sure if i'm following you, I do have a 3 years agreement.
I do not understand the "not available without any agreement"

So from my understanding, switching to the 100MB data plan would result into DECF no mater what?

[ezpoint]

If the agent wrote in her notes that you would have ALL credits extended for the full 42 month term, and you have the reference number for that call (or day/time of the call you negotiated your plan) you should be fine.
Make sure the notes clearly say the credit will be extended to cover the full term (i.e. the extension for last 6 months).
If the agent merely suggested you call in after ~35 months to "ask" for the the credits to be extended, without documenting that they definitely would be, then you are at the mercy of the agent and/or policies at that time.
If it is not clearly documented, then I would make this a deal breaker. If you can't get an agent to put in writing that the credits will be extended for the last 6 months of your 42 month term, then tell them you will consider returning the phone and cancelling the new agreement.

If you renewed 3-6 months early and you received no other renewal gifts (early eves/bonus minutes/etc), then yes you should receive the 50 Fido$ automatically

Hi Thirsty

Just 1 more question, I just received my change confirmation letter, and it say it removed my internet option / 6GB and add IPhone Data Access 6GB. is that mean I can only use data with my iphone but not any other smartphone (BB or android) ? should i ask fido to change back to regular internet option?

Thanks

[thirstyears]

Just 1 more question, I just received my change confirmation letter, and it say it removed my internet option / 6GB and add IPhone Data Access 6GB. is that mean I can only use data with my iphone but not any other smartphone (BB or android) ? should i ask fido to change back to regular internet option?
My guess is that it's probably because the agent entered the new/current 6GB data plan (on data agreement) code, which allows the system to fully discount the iphone. AFAIK, except in the case of Blackberries (where BB data is routed through RIM's servers and compressed), data is just data, so your data plan should work with any smartphone (except a BB, which does require a BB specific data plan)

[ceredon]

Not sure if i'm following you, I do have a 3 years agreement.
I do not understand the "not available without any agreement"

So from my understanding, switching to the 100MB data plan would result into DECF no mater what?

The $10 data is not considered contract data, so even with it on your acct, in terms of HUP eligibility it is as though you have no data, since smartphone HUP requires contract data.

[Chi-tel]

I am with $50 unlimited NA plan , can I get Iphone4s for $159 without data?

[thirstyears]

I am with $50 unlimited NA plan , can I get Iphone4s for $159 without data?
Not if you want the full subsidy on the i4s; but I believe you could add the retention flex data plan ($10 for up to 100MB) and qualify for the full subsidy
Not taking a data plan would cost you an additional $200+tax for the iphone

[frenchguys]

Not sure if i'm following you, I do have a 3 years agreement.
I do not understand the "not available without any agreement"

So from my understanding, switching to the 100MB data plan would result into DECF no mater what?

It means that there is no code for the 10$ 100MB option, available on fido.ca, that has a 3Y agreement. (there is a code for the 10$ flex data option that has a 3Y agreement)


How did you renew your contract when it's more than 6 months away? They will not budge for me until I reach 6 months before the end of my contract

The only way to renew before the last 6mths is to buy out your current contract, pay the penalty,, (ECF+DECF) maybe having a promotion that will reduce the cost of the penalty

[irodeo]

hey
this is an awesome thread and some are getting real good deals

2 questions

1. what is the real fee/ penalty to cancel data only with an iphone and getting it at 159$ ?
i read ECF, DECF.. can you guys explain it? THANKS

i heard it's 200$ max from many CSR but im from Montreal and there's a Quebec state Law (from 2010) that makes the fees different from the 200$ that everybody knows
called 5 CSR, 4 said 200$, last one said it was 440$ (quebec law etc)

2. so i called many times the past week

what I was offered :

A. chinese line CSR 25$ TOTAL 50$ + tax
200 min daytime
night/ weekend at 5pm
unlimited incoming
CID
no text
no VM
+25 $ data 500 mb if added

B. normal CSR (*611) 25$ TOTAL 50$ + tax
200 + 50 bonus daytime min
night/ weekend at 5pm
Fido 2 Fido
CID / VM / Text
no unlimited incoming (+10$ if wanted)
+25 $ data 500 mb if added

C. normal CSR 25$ TOTAL 55$ + tax with 5$ unlimited incoming
150 min daytime min
night/ weekend at 5 pm
CID / VM / Text (picture and video)
unlimited incoming (+5$) (5$ credit)
+25 $ data 500 mb if added

D. normal CSR TOTAL 58$ + tax
200 min daytime min
night/weekend at 5 pm
CID 3$ (with 4$ credit)
Text (regular texts)
unlimited incoming (+5$) (5$ credit)
no VM
+25 $ data 6 gb if added (5$ credit)
will they give me 1 GB and deduct 5$ from the 58$ ?

it is so weird how every other CSR can offer what they want

choice B would be my choice but they wouldnt let me add unlimited incoming for 5$, so C will be my final choice 150 min day is enough. will call back this week

im planning to cancel out the data plan (fee 200-440$?)
i picked up the iphone 4s today with 3 yr term

i was going for 58$ but 6GB is a bit too much.
i am mostly at school and home or coffee shops.wifi almost everywhere needed

a friend working at fido CSR told me that if i try to cancel data. CSR would offer me flex data of 10$ - 5$ CSR


what do you guys think of all this?

[lofony]

hey
this is an awesome thread and some are getting real good deals

2 questions

1. what is the real fee/ penalty to cancel data only with an iphone and getting it at 159$ ?
i read ECF, DECF.. can you guys explain it? THANKS

i heard it's 200$ max from many CSR but im from Montreal and there's a Quebec state Law (from 2010) that makes the fees different from the 200$ that everybody knows
called 5 CSR, 4 said 200$, last one said it was 440$ (quebec law etc)

2. so i called many times the past week

what I was offered :

A. chinese line CSR 25$ TOTAL 50$ + tax
200 min daytime
night/ weekend at 5pm
unlimited incoming
CID
no text
no VM
+25 $ data 500 mb if added

B. normal CSR (*611) 25$ TOTAL 50$ + tax
200 + 50 bonus daytime min
night/ weekend at 5pm
Fido 2 Fido
CID / VM / Text
no unlimited incoming (+10$ if wanted)
+25 $ data 500 mb if added

C. normal CSR 25$ TOTAL 55$ + tax with 5$ unlimited incoming
150 min daytime min
night/ weekend at 5 pm
CID / VM / Text (picture and video)
unlimited incoming (+5$) (5$ credit)
+25 $ data 500 mb if added

D. normal CSR TOTAL 58$ + tax
200 min daytime min
night/weekend at 5 pm
CID 3$ (with 4$ credit)
Text (regular texts)
unlimited incoming (+5$) (5$ credit)
no VM
+25 $ data 6 gb if added (5$ credit)
will they give me 1 GB and deduct 5$ from the 58$ ?

it is so weird how every other CSR can offer what they want

choice B would be my choice but they wouldnt let me add unlimited incoming for 5$, so C will be my final choice 150 min day is enough. will call back this week

im planning to cancel out the data plan (fee 200-440$?)
i picked up the iphone 4s today with 3 yr term

i was going for 58$ but 6GB is a bit too much.
i am mostly at school and home or coffee shops.wifi almost everywhere needed

a friend working at fido CSR told me that if i try to cancel data. CSR would offer me flex data of 10$ - 5$ CSR


what do you guys think of all this?

I have 200 daytime, Unlimited EW @ 5pm, F2F local, 2500sms, VM, caller ID, 6gb for $50. Maybe you should call Retention and negotiate your plan. In addition, wi-fi is not secure if you tend to check your personal information like emails, or bank accounts.

[irodeo]

I have 200 daytime, Unlimited EW @ 5pm, F2F local, 2500sms, VM, caller ID, 6gb for $50. Maybe you should call Retention and negotiate your plan. In addition, wi-fi is not secure if you tend to check your personal information like emails, or bank accounts.

I used to say that it is getting expensive and Bell is offering....blablabla

but now I picked up my Iphone this evening..

how am I gonna get to retentions? and reason that CSR to transfer me to.

thank you

[gneneres]

I have 200 daytime, Unlimited EW @ 5pm, F2F local, 2500sms, VM, caller ID, 6gb for $50. Maybe you should call Retention and negotiate your plan. In addition, wi-fi is not secure if you tend to check your personal information like emails, or bank accounts.

how did you get this plan???
I have seen a couple of you guys get this...
right now I have the exact voice plan you have for $25
all I want is to add the $30 6gb data option and get a $5 credit so it comes to $50.

I've called twice, spoke to them for 45 mins each and they insist that both voice & data plans are awesome deals and they cannot apply any credits at all.

I called the regular 611 number, even after talking to them for so long each time and saying I'll leave when my contract expires in Feb 2012, they don't seem to transfer me to retentions.
should I call retentions directly?

any other specific tips that I should use in my case?

thanks! :)

[hwlim]

how did you get this plan???
I have seen a couple of you guys get this...
right now I have the exact voice plan you have for $25
all I want is to add the $30 6gb data option and get a $5 credit so it comes to $50.

I've called twice, spoke to them for 45 mins each and they insist that both voice & data plans are awesome deals and they cannot apply any credits at all.

I called the regular 611 number, even after talking to them for so long each time and saying I'll leave when my contract expires in Feb 2012, they don't seem to transfer me to retentions.
should I call retentions directly?

any other specific tips that I should use in my case?

thanks! :)

Based on my experience, keep calling them until you find a right person to help you. Do not call every day. It usually takes for me two weeks to find a right person.

I have a questions too.

How is $50 dollar plan possible with 6GB under the current Fido rule?

According to the rules posted before

1. 6GB does allow any credit on it.

2. To get HUP, voice plan should be at least $25.

So $55 shouldn't be a minimum plan for HUP?

I wonder which one, rule 1 or 2, would be more loosely applied.

[ceredon]

I have a questions too.

How is $50 dollar plan possible with 6GB under the current Fido rule?

According to the rules posted before

1. 6GB does allow any credit on it.

2. To get HUP, voice plan should be at least $25.

So $55 shouldn't be a minimum plan for HUP?

I wonder which one, rule 1 or 2, would be more loosely applied.
The $25 voice plan could have credits, as long as it isn't a plan that restricts them (like any unlimited plan). So, your $25 plan makes you eligible for data (credits not counted) and the $25 voice + $30 data -$5 voice credit (credits are counted for this step) being at least $50 makes you eligible for HUP.

[thirstyears]

How is $50 dollar plan possible with 6GB under the current Fido rule?

According to the rules posted before
1. 6GB does allow any credit on it.
2. To get HUP, voice plan should be at least $25.
I wonder which one, rule 1 or 2, would be more loosely applied.
I am only venturing a guess, but when people are getting a $5 credit with the 6GB data plan, it may not be a data credit but rather a voice credit that is being applied to lower the over all price on the plan (with notes to say the credit is applied towards the 6GB plan, thus removing the 6GB plan will likely remove the credit)
The $25 voice plan is the new minimum for HUP (except perhaps for grandfathered plans)

So $55 shouldn't be a minimum plan for HUP?
No, there's no requirement to take the most expensive data option, one could take a $25 voice plan with the $25 500MB data plan for $50 easily enough... no requirements for any other bells and whistles like VM/CID/etc

[Manchungster]

Got a questions related to the Unlimited Plan GPRS and a retention voice plan. Negotiated a new voice plan, and they stated I could get an iphone with the retention voice plan and my current Unlimited GDPRS Data Plan.

Just got a call from the store to pick up and was told the 3 year contract would apply to the voice plan and the grandfathered data plan.

My question is, will this grandfathered plan subject to amendment in 3 years time. I was never on a contract for the plan before and would like to keep the plan for as long as I can in its present form.

Is anyone able to answer my question. I just want to make sure my Grandfathered data plan will not be available after 3 years if I take the iphone 4S?

Thanks,

[ceredon]

Is anyone able to answer my question. I just want to make sure my Grandfathered data plan will not be available after 3 years if I take the iphone 4S?

Thanks,

I would expect problems with this HUP, not in 3 years but now. HUP to iP4S requires contract data. The $50 unlimited data is not considered contract data, which is required for HUP. I would guess you will either see the $200 DECF fee tacked on (or $440 in Quebec) or that you have mysteriously lost your unlimited data in exchange for the 6GB data option.

[ProjecT84]

does anyone know rougly how long it will take to reach the fido dealer i reserved at?

[goku]

Not if you want the full subsidy on the i4s; but I believe you could add the retention flex data plan ($10 for up to 100MB) and qualify for the full subsidy
Not taking a data plan would cost you an additional $200+tax for the iphone

is this also mean if i have $30 voice plan, sign up 3 years contract for iphn 4s , then opt out for data , only cost me $200+tax additional ? so, w/ $30@mnthly plan & (159 +200)+tax i can take iphone home ?

[rissky]

Hey! I am not sure how this happened but my my voice plan expires in August 2012 while my data plan expires A year later in August 2013 (I am on the flex data) How will this work when it comes time for me to renew my plan and get an HUP? I live in Quebec if that helps at all.

Thanks

[ceredon]

is this also mean if i have $30 voice plan, sign up 3 years contract for iphn 4s , then opt out for data , only cost me $200+tax additional ? so, w/ $30@mnthly plan & (159 +200)+tax i can take iphone home ?
Pretty much.

[gneneres]

Based on my experience, keep calling them until you find a right person to help you. Do not call every day. It usually takes for me two weeks to find a right person.


i'm planning again to call a 3rd time this weekend, my friend had a really nice csr when she called last saturday, so i'm going to try my luck :razz:
you said it usually takes 2 weeks to find the right person...but every time i call, i feel like my bargaining power decreases significantly because the csr can tell from records that i've been calling quite abit and therefore not offer me anything better?



I am only venturing a guess, but when people are getting a $5 credit with the 6GB data plan, it may not be a data credit but rather a voice credit that is being applied to lower the over all price on the plan (with notes to say the credit is applied towards the 6GB plan, thus removing the 6GB plan will likely remove the credit)
The $25 voice plan is the new minimum for HUP (except perhaps for grandfathered plans)


i agree with you, i think the credit would most likely be applied to the voice plan.
but since my voice plan is already $25 (which is the new min for HUP), is that why the csr is not allowing me to apply credits on it?

i am not sure if my voice plan is grandfathered:
$25 all in (no credits at all)
200 mins
unlimited evening/weekends
unlimited fido to fido
2500 text msgs
Call Display (this is included in the $25, it is not a credit)

the csr suggested that the only way she could apply credits would be to take apart my voice plan.

[irodeo]

is this also mean if i have $30 voice plan, sign up 3 years contract for iphn 4s , then opt out for data , only cost me $200+tax additional ? so, w/ $30@mnthly plan & (159 +200)+tax i can take iphone home ?

i just called CSR
that's right
200 maximum with a minimum of 100$ of penalty


so for quebec province only
it is 490$ (savings on the iphone) - 50$ (keeping voice contract) = 440 $ for the contract of 3 years
stupid law

[irodeo]

I have 200 daytime, Unlimited EW @ 5pm, F2F local, 2500sms, VM, caller ID, 6gb for $50. Maybe you should call Retention and negotiate your plan. In addition, wi-fi is not secure if you tend to check your personal information like emails, or bank accounts.

that's very good
i finally took same thing with 50 min daytime bonus with unlimited incoming (added 5$) but with 500 mb, the CSR wanted 5$ more because she gave a credit on Unlimited incoming calls

and said 500 mb is now a flex plan .. 1 cent per MB, and 5$ would be 500 mb extra, making it 1gb
also said 1gb is not offered anymore, thats why 500mb is a flex.

[wwcavs]

My contract ends in March but I've been having a hard time getting anything from Fido. I've been a Fido customer for 10 years.

The best they have offered is:

200 daytime
Unlimited incoming
E/W @ 5
CID
100 SMS
100 CAD L/D
$25 + tax
My local calling zone only goes as far as Ajax in the east (I work in Whitby) and I think Mississauga in the west.

I was hoping to get a plan similar to what was posted earlier:

200 daytime
Unlimited incoming
E/W @ 5
CID/VM
2500 SMS
local calling zone Hamilton to Oshawa
$23 + tax

I've read the posts on tutorials on Fido's retention plans/options/credits and negotiation strategies, but Fido won't budge. Any suggestions on how to up my SMS, get VM and extend my local calling zone without having to pay too much more?

[sikkinixx]

So I have an iPhone 4, and have been signed up on a 3-year deal since last September. When I checked my account today, I see t "Phone Reservation" button, so I click on it and I can reserve an iPhone 4S but it mentions nothing about pricing.... I have to pay full price since I am only 13 months into my contract right? I'm 99% sure that's the case but hey... I like new stuff...