Fido - Retention Plans

[lolatyou1]

Jumped on this plan:
($50 Unl)
Unl Canada wide Calling/ long distance minutes (roaming included)
Unl Text (intl)
Unl Incoming
Eve/Weekends
VM
CID
+
6GB ($30)

- Credits
-----
$74~

Great Plan IMO but ymmv
been with fido since forever (12 yrs), took a while to get this but satisfied. :)

[ceredon]

Jumped on this plan:
($50 Unl)
Unl Canada wide Calling/ long distance minutes (roaming included)
Unl Text (intl)
Unl Incoming
Eve/Weekends
VM
CID
+
6GB ($30)

- Credits
-----
$74~

Great Plan IMO but ymmv
been with fido since forever (12 yrs), took a while to get this but satisfied. :)
Not a bad plan (still pricey IMO). If it is the $50 unlimited plan that I think it is, the main downside is that it cannot be used for hardware subsidies that require a 3 year contract (I can't believe I am saying not being allowed to sign for 3 years is a downside). Probably you don't have a history of subsidized HUPs, otherwise I would have thought they would have offered the $40 koodo response plan + the $10 Canadian LD add-on, which is compatible with 3 year contract requirement and gives you the same features of the $50 plan.

I do wonder how the got you down to $74, since it should be
$50 voice plan (not allowed credits)
$10 VP CID/VM (allowed $4 credit)
$30 6GB
-$4 VP credit
=$86

And roaming is not included. Roaming is when you use another carrier network and your plan does not include any provision for use on another network other than PPU charges if you don't add a roaming add-on.

[sansera]

Old plan:
100min
U/L EW 7pm
150MB
CID
UL SMS
$37+tax


Was just offered this:

150min anytime min.
U/L EW 5pm
6GB
CID
U/L SMS
$45+tax.

Plan expires next January, and all I asked for was to increase my data to 6GB and he offered to credit my CID which was nice. Been with the company for 8+years now. Thanks everyone for posting, especially thirstyears! I didn't need a HUP as I plan on buying a phone off-contract anyway but I can always get the HUP in June if I add $5 to that somehow. Not sure how the credits worked as I thought CID was only allowed a partial credit. He also gave me free 5pm E/W without a contract and a bonus 50min?

[ps3hacker]

Old plan:
100min
U/L EW 7pm
150MB
CID
UL SMS
$37+tax


Was just offered this:

150min anytime min.
U/L EW 5pm
6GB
CID
U/L SMS
$45+tax.

Plan expires next January, and all I asked for was to increase my data to 6GB and he offered to credit my CID which was nice. Been with the company for 8+years now. Thanks everyone for posting, especially thirstyears! I didn't need a HUP as I plan on buying a phone off-contract anyway but I can always get the HUP in June if I add $5 to that somehow. Not sure how the credits worked as I thought CID was only allowed a partial credit. He also gave me free 5pm E/W without a contract and a bonus 50min?

This would have been great for me but the CSR would not budge to get my plan under $50, with 500MB at that. Will have to call again.

[sansera]

This would have been great for me but the CSR would not budge to get my plan under $50, with 500MB at that. Will have to call again.

To be fair, I had a corporate plan to bargain with that I told the initial non-retention rep but the rep that gave me the plan. Not sure if she passed it on. My corporate plan would have been for more minutes + VM for $50. Good luck!

[saurabhsur]

I currently don't have Wind mobile in my area, so I can't use the new $40 plan as leverage in negotiating. Only competitor is really Virgin. I'm looking to get something like this

200 daytime min +50 bonus
Unlimited Evening/Weekends at 5PM
Unlimited incoming
6GB Data
Unlimited national and international text
CID/VM/Who Called

$55? $60?

I've been with them for 10 years and will be signing a 3 year (currently not in contract), but am thinking of moving to Virgin, is that info enough to justify that rate and plan, any other suggestions?

I was able to get the plan that you quoted above plus 100 LD min for $55/month. Please take a look at my earlier posts for details.

[lunacyy]

Old plan:
100min
U/L EW 7pm
150MB
CID
UL SMS
$37+tax


Was just offered this:

150min anytime min.
U/L EW 5pm
6GB
CID
U/L SMS
$45+tax.

Plan expires next January, and all I asked for was to increase my data to 6GB and he offered to credit my CID which was nice. Been with the company for 8+years now. Thanks everyone for posting, especially thirstyears! I didn't need a HUP as I plan on buying a phone off-contract anyway but I can always get the HUP in June if I add $5 to that somehow. Not sure how the credits worked as I thought CID was only allowed a partial credit. He also gave me free 5pm E/W without a contract and a bonus 50min?

this plan looks good, cuz its not easy to get a plan with 6gb data but still under $50. but how many times you call fido cs to get this plan?

[popbottle]

nobody should be paying the system access fee anymore. although when you try to bargain with that, they will tell you that the new plans cost more.

[thehockeyguy]

nobody should be paying the system access fee anymore. although when you try to bargain with that, they will tell you that the new plans cost more.

call them and emailed them too.. this is what they say..

In regards to your question on system access fee for your price plan, the reason that it is still charged on your account is for the reason of the conditions that the plan was added on your account which was in the period where the System Access Fee was still being charged. For this reason you will also noticed that your plan offers you different options that new plans would not have such as paying 25$ for 200 daytime minutes, unlimited Evenings and Weekends with all incoming calls unlimited.

To maintain this plan it is needed to respected to the original agreement conditions which include the system access fee.

[thirstyears]

I was able to get the plan that you quoted above plus 100 LD min for $55/month. Please take a look at my earlier posts for details.
As I stated earlier, I believe your agent possibly made a mistake and gave you unsanctioned credits (or else there were unusual circumstances in your situation {eg. you already had a $10 data credit, from a time when they were permitted), as Fido's current policy is no data credits are allowed on the 6GB plan. Count yourself lucky and hope all your credits stick ...for your whole agreement.

A more realistic price-point for your plan, that others might expect to achieve, is $61.


call them and emailed them too.. this is what they say..

In regards to your question on system access fee for your price plan, the reason that it is still charged on your account is for the reason of the conditions that the plan was added on your account which was in the period where the System Access Fee was still being charged. For this reason you will also noticed that your plan offers you different options that new plans would not have such as paying 25$ for 200 daytime minutes, unlimited Evenings and Weekends with all incoming calls unlimited.

To maintain this plan it is needed to respected to the original agreement conditions which include the system access fee.
True, but note that your $25 + SAF plan (though I'm not sure of all the specific features of you actual plan) is more than the current $30 retail plan with 200/unl incoming/ unl E+W@5/ plus unl global texts...

But as I stated earlier, by updating your voice plan I believe your new plan will now be subject to current rules and policies {$50 minimum pricing on SP-HUP agreements/credit restrictions/etc)

Closely examine the pros and cons of your current plan/pricing with current offers. Sometimes it will be worth the switch, sometimes not. Also, some agents are better than others in finding and implementing costing saving solutions for customers.

[ceredon]

call them and emailed them too.. this is what they say..

In regards to your question on system access fee for your price plan, the reason that it is still charged on your account is for the reason of the conditions that the plan was added on your account which was in the period where the System Access Fee was still being charged. For this reason you will also noticed that your plan offers you different options that new plans would not have such as paying 25$ for 200 daytime minutes, unlimited Evenings and Weekends with all incoming calls unlimited.

To maintain this plan it is needed to respected to the original agreement conditions which include the system access fee.
They are often willing to credit the SAF. Also, if the exact plan you have still exists in their current offerings that can switch you to it sans SAF, though I think the used to (may still) charge an admin fee for that specific type of plan change. I think it used to be $35. If the plan doesn't exist, the best they can do is switch you to a completely different plan or credit the SAF on your existing plan.

[sansera]

this plan looks good, cuz its not easy to get a plan with 6gb data but still under $50. but how many times you call fido cs to get this plan?

I just called once actually, must have lucked out with a nice rep! :D Hopefully everything gets done properly, otherwise I did record a reference #.

[cpchopeful]

Hi

Is anyone using skype on an iphone 4s? I am trying to figure out if I can do this to get around the unlimited long distance I will be losing if I switch to an iphone and remain at this price.

To be honest, I don't know how it works. Do I need a big data plan or will does it work on the voice plan?

Help!

Thanks

[thirstyears]

Is anyone using skype on an iphone 4s? I am trying to figure out if I can do this to get around the unlimited long distance I will be losing if I switch to an iphone and remain at this price.

To be honest, I don't know how it works. Do I need a big data plan or will does it work on the voice plan?
I use Skype occasionally for LD & the odd time when I realize I'm burning through my daytime minutes too fast within a month {as PPU rather than a monthly $3 subscription}, so I'm not an expert on VOIP, but here's some basics:

Mobile VOIP apps (such as Skype) will use either your available WiFi connection(s) or your 3G cellular data connection INSTEAD of your cellular minutes.

VOIP over 3G is said to use between 0.5-1MB data per minute {10 min ~ 10MB}. If you are on WiFi, you are NOT using your cellular data (looking on your handset will verify if you are using a wifi or 3G connection).

Mobile VOIP apps are great for additional outgoing daytime/anytime minutes and outgoing LD. If you have a small data plan such as flex, timing your outgoing/LD calls to when you can use WiFi will help save on data charges; if you have a larger data plan then this isn't likely to be much of an a issue. Note however, if you answer an incoming cellular call while outside your LCA you will be subject to Fido's LD charges.

From my understanding GoogleVoice can be set up for receiving calls and thus avoiding LD charges on incoming calls when outside your LCA, but GV is rather complicated to set up as it's not officailly avaialble here in Canada (and I'm not familiar with it)...

Hope that helps!

[mmhassa2]

Can anyone comment on this deal? Currently looking to renew our existing plans and we were offered this as both hubby and I want a BB 9360.

Line #1
200 / Unl. E/WE + F2F
200 anytime minutes
Unl. incoming local calls
Call Display w/Name Display
2,500 text messages
$30 + Taxes
With BB Social networking pck $40+ Taxes

Line #2
200 / Unl. E/WE + F2F
Unl. incoming local calls
Call Display w/Name Display
2,500 text messages
$20 + Taxes
With BB Social networking pck $30+ Taxes

They are willing to waive all other fees, except I have to pay $15 for one of the phone since I only have $15 fido dollars to be used up. Also unlike before they asked me to go in the store pick up the phone and call back and THEN they'll set up the new contract. Is this normal now? She said or else we'll have to wait 4 weeks for the phone.

[lolatyou1]

Not a bad plan (still pricey IMO). If it is the $50 unlimited plan that I think it is, the main downside is that it cannot be used for hardware subsidies that require a 3 year contract (I can't believe I am saying not being allowed to sign for 3 years is a downside). Probably you don't have a history of subsidized HUPs, otherwise I would have thought they would have offered the $40 koodo response plan + the $10 Canadian LD add-on, which is compatible with 3 year contract requirement and gives you the same features of the $50 plan.

I do wonder how the got you down to $74, since it should be
$50 voice plan (not allowed credits)
$10 VP CID/VM (allowed $4 credit)
$30 6GB
-$4 VP credit
=$86

And roaming is not included. Roaming is when you use another carrier network and your plan does not include any provision for use on another network other than PPU charges if you don't add a roaming add-on.

My bad, your right, it's the $40 Koodo response + $10 Canadian LD because I was offered HUP, admin fees waived + discount. And total is still same $74~
:D

[ceredon]

My bad, your right, it's the $40 Koodo response + $10 Canadian LD because I was offered HUP, admin fees waived + discount. And total is still same $74~
:D

Just make sure you check your invoices. Someone broke some internal polices to offer that to you, so they might 'correct' it if it is caught. The upside is that if you renewed because of those discounts, they are a part of the contract and you can have OOP or CCTS reinstate them (assuming the disappear).

[Hardaway]

I purchased a Galaxy Nexus yesterday from Fido. I inserted a Mobilicity SIM card today and it worked. I believe this means it is unlocked even though all the Fido reps I spoke with said that it would be locked to Fido.

[Jimboski]

I purchased a Galaxy Nexus yesterday from Fido. I inserted a Mobilicity SIM card today and it worked. I believe this means it is unlocked even though all the Fido reps I spoke with said that it would be locked to Fido.

All of them come unlocked IIRC, They're just tricking you!

[vguy604]

It is past the jan 22 2012. Any changes in data cancellation fees? Is it still $200.

[thirstyears]

It is past the jan 22 2012. Any changes in data cancellation fees? Is it still $200.
If i understancd corrextly the major changes applicable only on new agreements entered on or after january 22nd 2012 are as follows:

(New) SDF (Service Deactivation Fee) = $12.50 (applicable if you close your account in addition to the DSRF, and the ADSRF where applicable)

EFC is replaced by the DSRF (Device Saving Recovery Fee) which is either:
a) for Non-SmartPhone-HUP = full subsidy x applicable % of term remaining
b) for SmartPhone-HUP = $50 x applicable % of term remaining

DEFC is replaced by the ADSRF (Additional Device Saving Recovery Fee) = ([full subsidy - $50] x applicable % of term remaining (applicable if you cancel data OR break the SP-HUP minimum pricing formula)

Note the ADSRF can be a much greater penalty, and hence disincentive, for cancelling your data plan than the old DECF which had a maximum penalty of only $200

example for a Nexus (full subsidy $500): canceling data 6 months into your 36 month agreement would be: $450 x 30 / 36 = $375 ([$500 - $50DSRF] x applicable % of term remaining)

[vguy604]

So for the galaxy nexus the subsidy is $500 I believe. So how much is the subsidy for the voice portion and how much is the data subsidy?

[crimsona]

So for the galaxy nexus the subsidy is $500 I believe. So how much is the subsidy for the voice portion and how much is the data subsidy?

$50 voice, $450 data I believe

[vguy604]

Shylok! Thanks again for your guidance. I called in again and a very friendly loyalty rep picked up my 611 call and gave me the additional $5 credit. So for $56, I get:

250 daytime
Evening/Weekends at 5PM
Unlimited incoming
6GB
CID/VM/Who Called/Txt
-$14 credits
One-time $25 admin fee waived
= $56/mo.

32GB iPhone 4S = $269 - $84 Fido$ - $50 trade-in Samsung P207 = $135! This will be my 7th year with Fido, and I must say I am a happy camper. Now just have to see my 1st month's bill to make sure everything is correct =) Thanks again RFD!

I assume you got $5 credit from $30 6GB of data. Is that true? I thought that this was not possible as they don't give credit for $30 6GB data.

[Jimboski]

I assume you got $5 credit from $30 6GB of data. Is that true? I thought that this was not possible as they don't give credit for $30 6GB data.

I've seen discounts just not often.. If anything they leave the $30 6GB and give you $5 or $10 monthly discount fee.

[thirstyears]

I assume you got $5 credit from $30 6GB of data. Is that true? I thought that this was not possible as they don't give credit for $30 6GB data.
For the last year or so there has been a ''credit block'' in the system, preventing data credits from being applied to the retention 6GB data plan, so I would assume it was a $10 voice credit and $4 feature credit on the VP with that plan.

[cpchopeful]

I use Skype occasionally for LD & the odd time when I realize I'm burning through my daytime minutes too fast within a month {as PPU rather than a monthly $3 subscription}, so I'm not an expert on VOIP, but here's some basics:

Mobile VOIP apps (such as Skype) will use either your available WiFi connection(s) or your 3G cellular data connection INSTEAD of your cellular minutes.

VOIP over 3G is said to use between 0.5-1MB data per minute {10 min ~ 10MB}. If you are on WiFi, you are NOT using your cellular data (looking on your handset will verify if you are using a wifi or 3G connection).

Mobile VOIP apps are great for additional outgoing daytime/anytime minutes and outgoing LD. If you have a small data plan such as flex, timing your outgoing/LD calls to when you can use WiFi will help save on data charges; if you have a larger data plan then this isn't likely to be much of an a issue. Note however, if you answer an incoming cellular call while outside your LCA you will be subject to Fido's LD charges.

From my understanding GoogleVoice can be set up for receiving calls and thus avoiding LD charges on incoming calls when outside your LCA, but GV is rather complicated to set up as it's not officailly avaialble here in Canada (and I'm not familiar with it)...

Hope that helps!


Wow thirstyears, thank you for such a comprehensive answer --it helps a lot! This answer will help many people understand some of the options available to save money on cellphone bills:)

Cheers!

Cheers

[frenchguys]

If i understancd corrextly the major changes applicable only on new agreements entered on or after january 22nd 2012 are as follows:

(New) SDF (Service Deactivation Fee) = $12.50 (applicable if you close your account in addition to the DSRF, and the ADSRF where applicable)

EFC is replaced by the DSRF (Device Saving Recovery Fee) which is either:
a) for Non-SmartPhone-HUP = full subsidy x applicable % of term remaining
b) for SmartPhone-HUP = $50 x applicable % of term remaining

DEFC is replaced by the ADSRF (Additional Device Saving Recovery Fee) = ([full subsidy - $50] x applicable % of term remaining (applicable if you cancel data OR break the SP-HUP minimum pricing formula)

Note the ADSRF can be a much greater penalty, and hence disincentive, for cancelling your data plan than the old DECF which had a maximum penalty of only $200

example for a Nexus (full subsidy $500): canceling data 6 months into your 36 month agreement would be: $450 x 30 / 36 = $375 ([$500 - $50DSRF] x applicable % of term remaining)

No that's not exactly,,,, I've posted a couple of days ago this,,,,but here you go again :

if you received a HUP credit : [voice agreement credit + data agreement credit (if applicable)] / number of months on the agreement (24 or 36) * number of month remaining to the agreement. Then there is a 12.50$ fee added for the cancellation (except QC and MN resident)

if you haven't received a HUP credit : 10% of msf X months remaining up to 50$. Then there is a 12.50$ fee added for the cancellation (except QC and MN resident)

Of course if you only take off the data option then it is the same as the first but without calculating the voice agreement credit.

The difference is that it doesn't matter if you have a smartphone or not,, the fee is relative to the credit received on the phone (There's no question about 50$),,,

It's the exact same calculation there was for quebec resident... (that they added the 12.50$)

[Illusion1]

I've been following this forum for a while. Thanks to all the helpful posts, especially thirstyears! Quick question about the requirements for smartphone HUPs. I was under the impression that to get the smartphone HUP, you must have a $25 base voice plan before credits. I just spoke to a rep that told me it's $25 after credits. Is this true? I'm trying to renew the $10 credit I currently have along with the $30 retail plan. With data and vm/call display, it'll be $55 which is still within the min $50. Is this not possible?

[thirstyears]

I've been following this forum for a while. Thanks to all the helpful posts, especially thirstyears! Quick question about the requirements for smartphone HUPs. I was under the impression that to get the smartphone HUP, you must have a $25 base voice plan before credits. I just spoke to a rep that told me it's $25 after credits. Is this true? I'm trying to renew the $10 credit I currently have along with the $30 retail plan. With data and vm/call display, it'll be $55 which is still within the min $50. Is this not possible?
After credits (for smartphones anyway)
voice plan + eligible data plan - voice&data credits >= $50 (add-on features and Value Packs are not counted in this calculation)


No that's not exactly,,,, I've posted a couple of days ago this,,,,but here you go again :

if you received a HUP credit : [voice agreement credit + data agreement credit (if applicable)] / number of months on the agreement (24 or 36) * number of month remaining to the agreement. Then there is a 12.50$ fee added for the cancellation (except QC and MN resident)

if you haven't received a HUP credit : 10% of msf X months remaining up to 50$. Then there is a 12.50$ fee added for the cancellation (except QC and MN resident)

Of course if you only take off the data option then it is the same as the first but without calculating the voice agreement credit.

The difference is that it doesn't matter if you have a smartphone or not,, the fee is relative to the credit received on the phone (There's no question about 50$),,,

It's the exact same calculation there was for quebec resident... (that they added the 12.50$)
So is the Service Deactivation Fee is applicable in addition to the ADSRF when cancelling just the data agreement?
Was I correct in that the voice agreement credit on a smartphone is only $50, with the remainder of the subsidy falling under the data agreement credit (ADSRF)?

[sansera]

After credits (for smartphones anyway)
voice plan + eligible data plan - voice&data credits >= $50 (add-on features and Value Packs are not counted in this calculation)


But does voice plan - voice credit need to be >=$25? No right? I think I've seen plans posted where $25 voice plans got $5 credits but they still got HUP. The rep said I could get HUP in June with my plan...hope he wasn't lying.

[frenchguys]

So is the Service Deactivation Fee is applicable in addition to the ADSRF when cancelling just the data agreement?
Was I correct in that the voice agreement credit on a smartphone is only $50, with the remainder of the subsidy falling under the data agreement credit (ADSRF)?[/QUOTE]

The 12.50$ is really only for a complete deact. As for the voice agreement credit on a smartphone being only 50$, it actually depends on the device, for the iPhone. it's different for the other, for instance the galaxy nexus has a voice agreement credit of 75$.

[Timetripper]

I use Skype occasionally for LD & the odd time when I realize I'm burning through my daytime minutes too fast within a month {as PPU rather than a monthly $3 subscription}, so I'm not an expert on VOIP, but here's some basics:

Mobile VOIP apps (such as Skype) will use either your available WiFi connection(s) or your 3G cellular data connection INSTEAD of your cellular minutes.

VOIP over 3G is said to use between 0.5-1MB data per minute {10 min ~ 10MB}. If you are on WiFi, you are NOT using your cellular data (looking on your handset will verify if you are using a wifi or 3G connection).

Mobile VOIP apps are great for additional outgoing daytime/anytime minutes and outgoing LD. If you have a small data plan such as flex, timing your outgoing/LD calls to when you can use WiFi will help save on data charges; if you have a larger data plan then this isn't likely to be much of an a issue. Note however, if you answer an incoming cellular call while outside your LCA you will be subject to Fido's LD charges.

From my understanding GoogleVoice can be set up for receiving calls and thus avoiding LD charges on incoming calls when outside your LCA, but GV is rather complicated to set up as it's not officailly avaialble here in Canada (and I'm not familiar with it)...

Hope that helps!


Wow thirstyears, thank you for such a comprehensive answer --it helps a lot! This answer will help many people understand some of the options available to save money on cellphone bills:)

Cheers!

Cheers

Actually GoogleVoice is not that hard to set up for use in Canada and as well as working for incoming calls [as per above] can also be setup to give you free LD to anywhere in NA with the right pieces in place (on Android - not sure on iphone).
So as to not hijack the FIDO Ret. thread if anyone wants to know how I can post a new thread in cell phone with details for Android. :)

[Jimboski]

Actually GoogleVoice is not that hard to set up for use in Canada and as well as working for incoming calls [as per above] can also be setup to give you free LD to anywhere in NA with the right pieces in place (on Android - not sure on iphone).
So as to not hijack the FIDO Ret. thread if anyone wants to know how I can post a new thread in cell phone with details for Android. :)

Can you find out a way to do for the iPhone!?

That would be nice as a select amount of people would like to know how!

Does GoogleVoice work for prepaid plans? Lol.

[angui]

Can you find out a way to do for the iPhone!?

That would be nice as a select amount of people would like to know how!

Does GoogleVoice work for prepaid plans? Lol.

For iPhones, get Talkatone App. 1 step. solved :P

[angui]

Actually GoogleVoice is not that hard to set up for use in Canada and as well as working for incoming calls [as per above] can also be setup to give you free LD to anywhere in NA with the right pieces in place (on Android - not sure on iphone).
So as to not hijack the FIDO Ret. thread if anyone wants to know how I can post a new thread in cell phone with details for Android. :)

love to hear abt the android workaround, pls let me know when u write the new post :)

[Jimboski]

For iPhones, get Talkatone App. 1 step. solved :P

Will check It out, Thanks!

EDIT : If there's anyone here that's familiar with using Talkatone then can you please PM me? I think I got It working although when I call my home # It doesn't work but calling another Cell phone # works?

Thanks!

[daftfunk]

My 3 year contract just expired and I'd like to continue the same terms. I've read thirsty's tutorials which are great and it seems a lot has changed. How close can I get to my plan below?

Jan 07 - Feb 06 200 / Unl. E/WE + F2F 25.00
Credit: Monthly credit $10 - ends Jan 06/12 -10.00
Credit: Monthly credit $5 - ends Jan 06/12 -5.00
Enhanced Voice Messaging 6.00
Credit: Enh. Voice Messaging Cr. -6.00
Canada Lg Dist.: 1000 min. 10.00
200 anytime minutes 10.00
Call Display w/Name Display 0.00
2,500 text messages 0.00
Total before taxes: $30.00
Total for Fido: $33.90

[frugallyours]

Any opinions on the plan below? One year in and two years left to go.
Appreciate any input regarding comparable plans within Fido?

$35 Unlimited Voice Plan (No Zone) $35
Credit -$10
Credit -$5
Credit -$5
Unlimited LD - N/A (Canada & US) $20
iPhone Data Access 6 GB $30
Value Pack* $10
Tethering access $0.00
sub total $75.00
hst $9.75
TOTAL monthly fee $84.75 (including HST)

Notes
1- $10 credit is for 36 months to cover the $369 cost of the iPhone
2- the only way the bill can exceed $84.75 mth is to exceed 6GB or LD outside N/A or roaming from outside Canada.

[Jimboski]

Any opinions on the plan below? One year in and two years left to go.
Appreciate any input regarding comparable plans within Fido?

$35 Unlimited Voice Plan (No Zone) $35
Credit -$10
Credit -$5
Credit -$5
Unlimited LD - N/A (Canada & US) $20
iPhone Data Access 6 GB $30
Value Pack* $10
Tethering access $0.00
sub total $75.00
hst $9.75
TOTAL monthly fee $84.75 (including HST)

Notes
1- $10 credit is for 36 months to cover the $369 cost of the iPhone
2- the only way the bill can exceed $84.75 mth is to exceed 6GB or LD outside N/A or roaming from outside Canada.

Seems good IMO but I ain't no pro when analyzing plans!

[shylok]

This is good. As long as those credits are for the full term. I had similar to this a few weeks ago, but the voice plan you have is better than anything fido has now.



Any opinions on the plan below? One year in and two years left to go.
Appreciate any input regarding comparable plans within Fido?

$35 Unlimited Voice Plan (No Zone) $35
Credit -$10
Credit -$5
Credit -$5
Unlimited LD - N/A (Canada & US) $20
iPhone Data Access 6 GB $30
Value Pack* $10
Tethering access $0.00
sub total $75.00
hst $9.75
TOTAL monthly fee $84.75 (including HST)

Notes
1- $10 credit is for 36 months to cover the $369 cost of the iPhone
2- the only way the bill can exceed $84.75 mth is to exceed 6GB or LD outside N/A or roaming from outside Canada.

[Illusion1]

But does voice plan - voice credit need to be >=$25? No right? I think I've seen plans posted where $25 voice plans got $5 credits but they still got HUP. The rep said I could get HUP in June with my plan...hope he wasn't lying.

This is what I'm wondering

[thirstyears]

My 3 year contract just expired and I'd like to continue the same terms. I've read thirsty's tutorials which are great and it seems a lot has changed. How close can I get to my plan below?

Jan 07 - Feb 06 200 / Unl. E/WE + F2F 25.00
Credit: Monthly credit $10 - ends Jan 06/12 -10.00
Credit: Monthly credit $5 - ends Jan 06/12 -5.00
Enhanced Voice Messaging 6.00
Credit: Enh. Voice Messaging Cr. -6.00
Canada Lg Dist.: 1000 min. 10.00
200 anytime minutes 10.00
Call Display w/Name Display 0.00
2,500 text messages 0.00
Total before taxes: $30.00
Total for Fido: $33.90
You will definitely need to negotiate and be well prepared to justify any credits for your renewal.
I'd think you'd be paying an additional $5, if not more, per month...
I am pretty sure you will lose the $5 credit, which was a feature credit on the $10LD option which is no longer offered.
Not sure if your EVM credit has an expiration date... if it does you will probably lose it as Fido is no longer fully crediting CID or VM (now $7 each, with partial feature credits of $4 available)
With the extra 200 minutes and all the other features in your plan, you probably have a reasonable shot of getting the $10 credit with some negotiating.

[annexguy]

My current contract will expire soon. Got a quote from fido.
toextend my current contract as following
Day time 200 min
E&W Unlimited, from 5PM
Call display & Voice mail
NO data
no TXT
$17.5 B4 tax,
2 yrs contract, no more free phone .

Add 2000 TXT
$25 B4 tax,
2 yrs contract, one free phone.

My current plan is enough for me. and ideally, I want 5-10Mb data /month to check email. I am not a big user of voice or data.
Is there any other company has that type plan for lower usage?
tks!

[hkintel]

Currently I have,

150/Unl.E/WE + Unl. txt msg* 25.00
Call Display w/Name Display 6.00
Minute Tracker 0.00
.............
Total before taxes: $32.58
HST 3.91
Total for Fido: $ 36.49

Just add, 500Mb data, VM, who call

Total: $50+ tax

any idea, is it good deal or I can do more negotiate, thx

[mmhassa2]

So got the below deal except I was able to negotiate another $5 off each account so making line#1 $35 plus tax and line #2 $25 plus taxes. Also received $50 credit on the bill for trading in an god knows how old Telus phone. :cheesygri

2x BB 9360
2x 3 Year contract


Can anyone comment on this deal? Currently looking to renew our existing plans and we were offered this as both hubby and I want a BB 9360.

Line #1
200 / Unl. E/WE + F2F
200 anytime minutes
Unl. incoming local calls
Call Display w/Name Display
2,500 text messages
$30 + Taxes
With BB Social networking pck $40+ Taxes

Line #2
200 / Unl. E/WE + F2F
Unl. incoming local calls
Call Display w/Name Display
2,500 text messages
$20 + Taxes
With BB Social networking pck $30+ Taxes

They are willing to waive all other fees with the upgrade.

[frenchguys]

You will definitely need to negotiate and be well prepared to justify any credits for your renewal.
I'd think you'd be paying an additional $5, if not more, per month...
I am pretty sure you will lose the $5 credit, which was a feature credit on the $10LD option which is no longer offered.
Not sure if your EVM credit has an expiration date... if it does you will probably lose it as Fido is no longer fully crediting CID or VM (now $7 each, with partial feature credits of $4 available)
With the extra 200 minutes and all the other features in your plan, you probably have a reasonable shot of getting the $10 credit with some negotiating.

it might not be that hard with a good competitive offer...

you will be able to get the 10$ 200 extra mins credited. you will have to negotiate to get the extra 5$.. but it is possible...

you have the original killer 25$... the VM and the CD was included in the plan,, they will always be included (as long as you keep that plan)

[congeetime]

Has anyone successfully gotten a Galaxy nexus on a discounted price??? My contract ends soon and i'm deciding whether or not I should renew now and get a nexus or wait til summer and wait for the iphone5 to come out.

Current plan is
200 mins, free evenings/weeknds
2500txt + vm + cd
500mb
$42 after tax

[Jimboski]

Has anyone successfully gotten a Galaxy nexus on a discounted price??? My contract ends soon and i'm deciding whether or not I should renew now and get a nexus or wait til summer and wait for the iphone5 to come out.

Current plan is
200 mins, free evenings/weeknds
2500txt + vm + cd
500mb
$42 after tax

iPhone 5 Is coming out this summer? :facepalm:

[congeetime]

iPhone 5 Is coming out this summer? :facepalm:

Its a rumor and I wouldn't be surprised if it does since the ipad 3 is being released in march. Not to mention, the original iphone 4 was released around June.

[Jimboski]

Its a rumor and I wouldn't be surprised if it does since the ipad 3 is being released in march. Not to mention, the original iphone 4 was released around June.

I see.. That would be lame even though the Iphone 5 wouldn't be that much different.. Same goes for every other product being released every 6 months LOL.

[sansera]

Currently I have,

150/Unl.E/WE + Unl. txt msg* 25.00
Call Display w/Name Display 6.00
Minute Tracker 0.00
.............
Total before taxes: $32.58
HST 3.91
Total for Fido: $ 36.49

Just add, 500Mb data, VM, who call

Total: $50+ tax

any idea, is it good deal or I can do more negotiate, thx

You can probably do better if you can find a competitive plan elsewhere. I just renewed mine for the same voice/text plan + CID + 6GB data for $45 and I could get VM added for <$50 total probably. Looks like you're getting the smartphone VP with a $5 credit somewhere. If you can find a good competing offer you can probably push that to $10 credit.

[oyunyuno]

My contract ends in May and I was wondering if I could get anything else out of Fido. I'm quite satisfied with my plan, so I'm not quite sure what else they could offer me! I don't know if I need a contract though because I want to extend my credits, and not sign a contract. My plan is the following:

200 min, unl f2f, unl evening/weekends @ 7 ($25)
Unl Canadian Long D ($10 - $10 credit)
100mb Data ($10 - $5 credit)
Enhanced vm ($6 - $6 credit)
Call display ($0)
2500 Text Messages ($0)
Total: $30 + tax

Thanks!

[thirstyears]

Currently I have,

150/Unl.E/WE + Unl. txt msg* 25.00
Call Display w/Name Display 6.00
Minute Tracker 0.00
.............
Total before taxes: $32.58

Just add, 500Mb data, VM, who call >> Total: $50+ tax. any idea, is it good deal or I can do more negotiate, thx
You have the retention $30VP (automatically discounted $5 with a retail plans) with your $25 retail plan... so its a pretty basic offer.
If you are looking to renew/have renewed with a subsidized smartphone you're not going to pay less than that, though it might be possible to get some no charge extra(s) as renewal gift or an add-on feature (if it has a full feature credit) -see the tutorial
If no HUP, then you might be able to negotiate a discount if you can present a similar competitors offer which has better value.


My current contract will expire soon. Got a quote from fido.
toextend my current contract as following
Day time 200 min
E&W Unlimited, from 5PM
Call display & Voice mail
NO data
no TXT
$17.5 B4 tax, 2 yrs contract, no more free phone .

Add 2000 TXT $25 B4 tax, 2 yrs contract, one free phone.

My current plan is enough for me. and ideally, I want 5-10Mb data /month to check email. I am not a big user of voice or data. Is there any other company has that type plan for lower usage? tks!
Your current plan is excellent value.
Once you look to add data, all the competition start to come in around $30 and many may not have as many minutes/features as your current plan if you were to simply add Fido's Flex or retail $10 data plans.
For an extra $1.50 it might be worth the jump to Wind for their unl calling/data/call control plan for $29... (but act fast as it expires tomorrow!)

[thirstyears]

My contract ends in May and I was wondering if I could get anything else out of Fido. I'm quite satisfied with my plan, so I'm not quite sure what else they could offer me! I don't know if I need a contract though because I want to extend my credits, and not sign a contract. My plan is the following:

200 min, unl f2f, unl evening/weekends @ 7 ($25)
Unl Canadian Long D ($10 - $10 credit)
100mb Data ($10 - $5 credit)
Enhanced vm ($6 - $6 credit)
Call display ($0)
2500 Text Messages ($0)
Total: $30 + tax
Thanks!
Generally you'll pay more off contract than renewing. You'd likely have to renew to get something similar, and you'd have to be prepared to negotiate/justify your credits.
I'd suspect you might still end up paying a bit more, as generally they are not supposed to discount your data. Though, you could see if they will renew your current plan (or just the credits w/o renewal) as is, if you used Wind's $29 plan (which expires tomorrow) as leverage

[simsin]

guys I need some advice, I want to get my mother added to my fido line so she could have a phone aswell. In here case she will not use more then 200 mins a month cid is the only real required option. What kind of plans could I ask for from retention?

PS: my current plan is the 55$ 6gb unlimitted cid/vm/2500txt plan that i got 1.5 yrs ago with iphone4

thx

[popbottle]

guys I need some advice, I want to get my mother added to my fido line so she could have a phone aswell. In here case she will not use more then 200 mins a month cid is the only real required option. What kind of plans could I ask for from retention?

PS: my current plan is the 55$ 6gb unlimitted cid/vm/2500txt plan that i got 1.5 yrs ago with iphone4

thx

try to get the $18/mo plan with 200 daytime, unlimited EW/ and call display. if they say no, then just go with Chatr(they use the same network as fido) $25/mo , unlimited local calls with call display, no contract.

[ceredon]

guys I need some advice, I want to get my mother added to my fido line so she could have a phone aswell. In here case she will not use more then 200 mins a month cid is the only real required option. What kind of plans could I ask for from retention?

PS: my current plan is the 55$ 6gb unlimitted cid/vm/2500txt plan that i got 1.5 yrs ago with iphone4

thx

Policy says she'll have to wait 3 month to be eligible, so go in with that assumption. At 3 months you will have access to the plans listed in thirstyears sig. Having said that I have helped people open new lines and get a Retentions plan within a day or two by calling in to cancel within the 2 week return/cancel window.

[Jimboski]

Policy says she'll have to wait 3 month to be eligible, so go in with that assumption. At 3 months you will have access to the plans listed in thirstyears sig. Having said that I have helped people open new lines and get a Retentions plan within a day or two by calling in to cancel within the 2 week return/cancel window.

Hahah that's a good reason to get through to retentions haha.

[daftfunk]

You will definitely need to negotiate and be well prepared to justify any credits for your renewal.
I'd think you'd be paying an additional $5, if not more, per month...
I am pretty sure you will lose the $5 credit, which was a feature credit on the $10LD option which is no longer offered.
Not sure if your EVM credit has an expiration date... if it does you will probably lose it as Fido is no longer fully crediting CID or VM (now $7 each, with partial feature credits of $4 available)
With the extra 200 minutes and all the other features in your plan, you probably have a reasonable shot of getting the $10 credit with some negotiating.

thanks thirsty, your input is most valuable in this thread. You've saved everybody a ton of money.

[thirstyears]

thanks thirsty, your input is most valuable in this thread. You've saved everybody a ton of money.
From frenchguys response to my answer, I'm guessing there may be a feature credit on your +200', which means you might still qualify for a $5voice credit on your current plan (and thus keep your current pricing) :-)
Anyhow, I'd use Chatr's $35 unlimited talk/text plan as leverage

[Phong]

Up until last month (when my Fido-agreement expired), I had:

$17.50 EPP (200 DT, unlimited E/W)
$7 Early E/W @ 5pm (-$7 credit)
$7 CID (-$7 Credit (now expired))
$5 200 outgoing txt

for a total of $22.50. Fido contacted me today and renewed my $7 CID credit for 12 months (without the need for a Fido agreement), so that worked out great.

I also discussed an option with data, and was offered for $50 a month (+ tax)
200 DT
Unlimited E/W @ 5pm
Unlimited incoming
Unlimited txts (sent within Canada, but to international numbers as well)
Unlimited picture messaging
CID, name-display
VM
500MB data
(and subsidy on phone on 3Y agreement)

I don't use long distance, so that's pretty spot-on for me. Just wondering right now if 500MB data will be enough.

[Illusion1]

But does voice plan - voice credit need to be >=$25? No right? I think I've seen plans posted where $25 voice plans got $5 credits but they still got HUP. The rep said I could get HUP in June with my plan...hope he wasn't lying.

Can someone please confirm this? Is it voice plan - voice credit must >=$25, or voice plan must >= $25 before credits? Thanks!

[habs_fan_09]

Hey what do you guys think of this plan

for 35$
- 150 minutes
- E/W unlimited from 7pm
- social network
- international unlimited text photo and videos
- BBM

for the first 3 months I get
- unlimited incoming
- 200 minutes
- unlimited from 5pm

I know the girl's shift so I can talk to her whenever I want if I still want to negociate this plan.

I still find that the deals Fido gave me wasn't that attractive because I get the same 25$ promo plan (http://www.fido.ca/web/content/webads/canada_wide_calling_quebec&cm_sp=Consumer-_-Q4_QC_Canwide_FR-_-Shoppromo_hero_slot1) from fido and for 10$ more I have unlimited international photo and video and social network.

You guys think this is a great offer or should deal again and add something?

[KevC]

can i go m2m (for 3mo) with Fido then negotiate a 3y term with retention? i can buy nexus s for $250-300 or so off contract.

i figure that gives me more leverage since i don't have to deal with ECF.

all i really want is 200dt, e/w@5, cid/vm/txt and 500mb .... anything else is just gravy. if i can get it all for <50 that'd be perfect... my gf has that plan for $45+tax but shes been with Fido forever...

[mrs1979]

I was wondering whether some of you veterans/experts in here might be able to advise me with regards to my wireless plan (& carrier).

Basically, I’ve been without a Fido contract for ~4 years (& a “loyal” Fido customer for ~9 years now) & am wondering whether I should continue to stick with them & try for a better plan, or switch to another carrier.

My current (month to month) plan is 50 minutes + call display for $15+tax, which seemed like a pretty good deal back in the day, but not so much anymore.

I don’t have any need for data, & I don’t necessarily need more than 50 min./mo., although I would welcome more minutes if it could be done without paying more.

I’m definitely open to switching carriers, but I guess that it would be good for me to make use of the ~75 Fido dollars I’ve wracked up before doing so…

Anyway, I’d greatly appreciate any advice you might be able to provide – cheers!

[ceredon]

can i go m2m (for 3mo) with Fido then negotiate a 3y term with retention? i can buy nexus s for $250-300 or so off contract.

i figure that gives me more leverage since i don't have to deal with ECF.

all i really want is 200dt, e/w@5, cid/vm/txt and 500mb .... anything else is just gravy. if i can get it all for <50 that'd be perfect... my gf has that plan for $45+tax but shes been with Fido forever...

Since you don't need a subsidize handset, this should be very doable.
$17.50 plan: 200 daytime, unlimited evening/weekends @5PM
$30 iPhone/Smartphone VP: CID/VVM (or EVM)/unlimited SMS and MMS, 500MB
=$47.50
I can't remember if the $17.50 plan requires a contract or not, but with the new termination fees and you plan to bring you own phone, it doesn't really matter to you. Without a subsidy, you can walk away from a contract at anytime for $12.50.


I was wondering whether some of you veterans/experts in here might be able to advise me with regards to my wireless plan (& carrier).

Basically, I’ve been without a Fido contract for ~4 years (& a “loyal” Fido customer for ~9 years now) & am wondering whether I should continue to stick with them & try for a better plan, or switch to another carrier.

My current (month to month) plan is 50 minutes + call display for $15+tax, which seemed like a pretty good deal back in the day, but not so much anymore.

I don’t have any need for data, & I don’t necessarily need more than 50 min./mo., although I would welcome more minutes if it could be done without paying more.

I’m definitely open to switching carriers, but I guess that it would be good for me to make use of the ~75 Fido dollars I’ve wracked up before doing so…

Anyway, I’d greatly appreciate any advice you might be able to provide – cheers!
Doesn't sound like you need more. Moving almost anywhere else is going to cost a little more and not give you much more.

For example, with koodo's new plans, $20 would give you 50 minute (national) and CID and VM. So, you gain VM and long distance, but it cost $5 more and, as of today, they bill by the minute instead of by the second so you may use up those 50 minutes faster.

You could move to Wind, but then you get limited coverage (might not matter since you don't use it much). $15 there would give you 100 minutes (50 rollover) of province wide calling, 50 texts, CID, call forwarding, wind to wind. More for your $15, but you would need an AWS compatible phone and have the limited coverage areas.

[mrs1979]

Doesn't sound like you need more. Moving almost anywhere else is going to cost a little more and not give you much more.

For example, with koodo's new plans, $20 would give you 50 minute (national) and CID and VM. So, you gain VM and long distance, but it cost $5 more and, as of today, they bill by the minute instead of by the second so you may use up those 50 minutes faster.

You could move to Wind, but then you get limited coverage (might not matter since you don't use it much). $15 there would give you 100 minutes (50 rollover) of province wide calling, 50 texts, CID, call forwarding, wind to wind. More for your $15, but you would need an AWS compatible phone and have the limited coverage areas.

Thanks very much for replying, ceredon!

All righty, so it doesn't sound like it would be worth switching to another carrier (I've got a very old Sony Ericsson that's still chugging along, but not AWS compatible...), but should I try to negotiate for a better plan with Fido, either with regards to lower price or more minutes? For example, I've seen a few mentions of an $18/mo plan w/200 daytime, unlimited E/W & call display & wonder what my chances might be of getting Fido to agree to a variation of that?

Also, with the wireless market continuing to become more & more competitive (finally!), I imagine it would be unwise to get locked into a contract, but perhaps I'm mistaken?

Thanks again, RFDers!

[Jimboski]

Thanks very much for replying, ceredon!

All righty, so it doesn't sound like it would be worth switching to another carrier (I've got a very old Sony Ericsson that's still chugging along, but not AWS compatible...), but should I try to negotiate for a better plan with Fido, either with regards to lower price or more minutes? For example, I've seen a few mentions of an $18/mo plan w/200 daytime, unlimited E/W & call display & wonder what my chances might be of getting Fido to agree to a variation of that?

Also, with the wireless market continuing to become more & more competitive (finally!), I imagine it would be unwise to get locked into a contract, but perhaps I'm mistaken?

Thanks again, RFDers!

Negotiate for whatever you want In your plan and If the price Is right you can take It, Also for your phone you can HUP!

If you can't find a plan that's suited for you then just keep trying.. Patience Is the key. Are you looking to be on a contract or stay M2M? If you want to stay M2M and want to avoid contracts then you can just buy the phone outright and use It with whatever plan you would like.

[ceredon]

Thanks very much for replying, ceredon!

All righty, so it doesn't sound like it would be worth switching to another carrier (I've got a very old Sony Ericsson that's still chugging along, but not AWS compatible...), but should I try to negotiate for a better plan with Fido, either with regards to lower price or more minutes? For example, I've seen a few mentions of an $18/mo plan w/200 daytime, unlimited E/W & call display & wonder what my chances might be of getting Fido to agree to a variation of that?

Also, with the wireless market continuing to become more & more competitive (finally!), I imagine it would be unwise to get locked into a contract, but perhaps I'm mistaken?

Thanks again, RFDers!
If you are bringing you own phone, contracts with Fido don't really matter any more. You can walk away whenever you like, for $12.50.

You could probably get that plan you suggested for $20.50
$17.50 200 daytime, unlimited after 5PM
$7 CID
-$4 CID credit
=$20.50
That would probably require a contract, but again, not a big deal anymore (if you bring your own phone).

[thirstyears]

If you are bringing you own phone, contracts with Fido don't really matter any more. You can walk away whenever you like, for $12.50...
If I understood frenchguys correctly, in cases where there is no handset subsidy, the penalty for breaking your agreement is the lesser of: A) {10% of the Monthly Service Fee (your base/voice plan) multiplied by the # of months remaining in the agreement}; or B) $50

The $12.50 Service Deactivation Fee is applied when CLOSING your account IN ADDITION TO any penalty/penalties for breaking your agreement

So the penalties for closing an account under an agreement where there is no handset subsidy could be as high as $62.50

If there is no agreement, then yes you can walk away for as little as $12.50

Additionally, there's the Fido/Rogers' practice of trying to bill you for one month of dead air... Or have they actually stopped this now?

[lofony]

Does anyone know how to reach Retention Department?

1888-481-3436. #, 7, 3 is not working again

Thanks

[thirstyears]

Does anyone know how to reach Retention Department? 1888-481-3436. #, 7, 3 is not working again Thanks
611, 2 (live agent)
if you've spoken to retentions recently you'll automatically be put through
otherwise you'll have to get a regular agent to transfer you

[KevC]

Since you don't need a subsidize handset, this should be very doable.
$17.50 plan: 200 daytime, unlimited evening/weekends @5PM
$30 iPhone/Smartphone VP: CID/VVM (or EVM)/unlimited SMS and MMS, 500MB
=$47.50
I can't remember if the $17.50 plan requires a contract or not, but with the new termination fees and you plan to bring you own phone, it doesn't really matter to you. Without a subsidy, you can walk away from a contract at anytime for $12.50.


Thanks! That's exactly what I'm lookin for! I wouldn't mind a contract if I get a phone subsidy.

So can I do m2m for 3-6mo with my own phone, call retention and sign a 3y with a plan like that^ and get a phone subsidy?

[Jimboski]

Thanks! That's exactly what I'm lookin for! I wouldn't mind a contract if I get a phone subsidy.

So can I do m2m for 3-6mo with my own phone, call retention and sign a 3y with a plan like that^ and get a phone subsidy?

Yeah you need to do month to month for like 3-6 months with Fido and after that Is when they can start negotiating retention plans with you and what not.

Well I don't think you can get that "exact" same plan as It depends on what offers they can give you. As for phone subsidy you have to sign a 2 or 3 year contract with them to get a discount on the phone.

[thirstyears]

Thanks! That's exactly what I'm lookin for! I wouldn't mind a contract if I get a phone subsidy.

So can I do m2m for 3-6mo with my own phone, call retention and sign a 3y with a plan like that^ and get a phone subsidy?
No. Requirements for both the $30VP and SmartPhone-HUP include a 3Yr data agreement, which in turn requires a voice plan >=$25. The $17.50 voice plan does not qualify.

I'm not sure if paying the penalties for dropping to a cheaper voice plan (breaking your agreement) would allow you to keep the $30VP, or if the $30VP absolutely must run full term with a voice plan >= $25. Maybe frenchguys could ring in on this.

IF allowed to drop to the $17.50 plan, pay the penalty, and keep the $30VP:
-the penalty (ADSRF) could be quite expensive with a subsidized SmartPhone (as the bulk of the subsidy is on the credit for the data agreement, which you would be breaking)
-if you did it without a subsidized handset, i believe the penalty would be a maximum of $50 (netting you a savings of up to $220 over the course of 3 years {($7.50 monthly savings x 36 months = $270) - $50 penalty)

[ceredon]

If I understood frenchguys correctly, in cases where there is no handset subsidy, the penalty for breaking your agreement is the lesser of: A) {10% of the Monthly Service Fee (your base/voice plan) multiplied by the # of months remaining in the agreement}; or B) $50

The $12.50 Service Deactivation Fee is applied when CLOSING your account IN ADDITION TO any penalty/penalties for breaking your agreement

So the penalties for closing an account under an agreement where there is no handset subsidy could be as high as $62.50

If there is no agreement, then yes you can walk away for as little as $12.50

Additionally, there's the Fido/Rogers' practice of trying to bill you for one month of dead air... Or have they actually stopped this now?
good point.

[Jimboski]

If I understood frenchguys correctly, in cases where there is no handset subsidy, the penalty for breaking your agreement is the lesser of: A) {10% of the Monthly Service Fee (your base/voice plan) multiplied by the # of months remaining in the agreement}; or B) $50

The $12.50 Service Deactivation Fee is applied when CLOSING your account IN ADDITION TO any penalty/penalties for breaking your agreement

So the penalties for closing an account under an agreement where there is no handset subsidy could be as high as $62.50

If there is no agreement, then yes you can walk away for as little as $12.50

Additionally, there's the Fido/Rogers' practice of trying to bill you for one month of dead air... Or have they actually stopped this now?

I'm guessing this Is the same for Rogers? Basically If people HUP before the new policy and decide to cancel after would they just pay for the ECF on the contract and not pay for the phone subsidy?

[Timetripper]

If I understood frenchguys correctly, in cases where there is no handset subsidy, the penalty for breaking your agreement is the lesser of: A) {10% of the Monthly Service Fee (your base/voice plan) multiplied by the # of months remaining in the agreement}; or B) $50

The $12.50 Service Deactivation Fee is applied when CLOSING your account IN ADDITION TO any penalty/penalties for breaking your agreement

So the penalties for closing an account under an agreement where there is no handset subsidy could be as high as $62.50

If there is no agreement, then yes you can walk away for as little as $12.50

Additionally, there's the Fido/Rogers' practice of trying to bill you for one month of dead air... Or have they actually stopped this now?

If you have a data package does it change the above, same deal no handset subsidy. TIA

[thirstyears]

I'm guessing this Is the same for Rogers? Basically If people HUP before the new policy and decide to cancel after would they just pay for the ECF on the contract and not pay for the phone subsidy?
NO. You' be bound by the ECF/DECF and policies in effect WHEN YOU SIGNED your agreement. The new rules are only for NEW agreements that came into effect on or after Jan 22, 2012

If you have a data package does it change the above, same deal no handset subsidy. TIA
Where there is no handset subsidy, I assume there is only one agreement covering both voice and data... but I'm not certain. On the $30 VP & 6GB data plans data agreements are required, so it could be possible there are 2 agreements, one for voice and another for data; each with a maximum penalty of $50.

I suggest you call and speak with an agent to verify.

[sarah2262]

I didn't get a very nice agent. Someone please tell me if this is a good plan :

150 daytime
unlimited E+W @ 5pm
100mb data
unlimited text

30$/ month

[DeimosBeros]

I didn't get a very nice agent. Someone please tell me if this is a good plan :

150 daytime
unlimited E+W @ 5pm
100mb data
unlimited text

30$/ month

Mediocre.

I have:

200 daytime
unlimited E+W @ 5pm
2500 text
Caller Id/voicemail

32.xx tax in. I don't have data. Retentions gave me this package when i renewed for 2 years in 2010.

[thirstyears]

I didn't get a very nice agent. Someone please tell me if this is a good plan :
150 daytime, unlimited E+W @ 5pm, unlimited text
100mb data
30$/ month
Only you know what is a good plan for you. Does this plan meet your needs or do you need/want more?
You got a $25 voice plan with a $5 voice credit with the lowest priced data option available. Better than retail!

[wesker316]

Just got this :

100 daytime
unlimited E+W @ 5pm
50 text
Caller Id + VoiceMail
unlimited long distance
=25$
+
6GB = 30$

Total : 55$

Before calling, I was on the regular 15$ voice plan + the 6GB/30$

Pretty happy overall. I've only been with Fido for 2 years

[Jimboski]

Just got this :

100 daytime
unlimited E+W @ 5pm
50 text
Caller Id + VoiceMail
unlimited long distance
=25$
+
6GB = 30$

Before calling, I was on the regular 15$ voice plan + the 6GB/30$

Pretty happy overall. I've only been with Fido for 2 years

I don't get It, Your VP Is $25 but adding 6GB would be a $30 on top or would It be $30 TOTAL meaning that you get the 6GB for $5/month?

[wesker316]

I don't get It, Your VP Is $25 but adding 6GB would be a $30 on top or would It be $30 TOTAL meaning that you get the 6GB for $5/month?

Sorry, yes voice plan is 25$ and data is 30$ so 55$ total

[trunkstt]

Im currently on a grandfathered plan (I think). And I just went over my 2500 text limit, and my cycle doesnt change till the 17th =(. Am i able to add more texts or something? I do not want to change anything on my plan though, just want to add more texts for this cycle. Is that possible?

[sarah2262]

Only you know what is a good plan for you. Does this plan meet your needs or do you need/want more?
You got a $25 voice plan with a $5 voice credit with the lowest priced data option available. Better than retail!

I would have like F2F or unl. inc. for that price.. but its an ok plan.

[akzes]

Im currently on a grandfathered plan (I think). And I just went over my 2500 text limit, and my cycle doesnt change till the 17th =(. Am i able to add more texts or something? I do not want to change anything on my plan though, just want to add more texts for this cycle. Is that possible?

Call Fido and ask what they can possibly do...say you text a lot, and this time you have gone over you limit. Ask if there is some way they can help you avoid further charges this month and ask if there is a way to add more txts per month to prevent this situation from happening again...they should add on a credit and give you unlimited txts perhaps...don't forget to mention that somehow you like your price point where it is and you don't want to jeopardize it...

[Roswell79]

This may have been answered already in this thread, but I was wondering is the 6GB for $30 available for everyone? As in without entering into a new agreement? or is it YMMV depending on the person answering the phone?

[thirstyears]

This may have been answered already in this thread, but I was wondering is the 6GB for $30 available for everyone? As in without entering into a new agreement? or is it YMMV depending on the person answering the phone?
It's available through retentions (not sure about regular CSRs anymore) and it requires a 3Yr data agreement with a voice plan >=$25

[Jimboski]

This may have been answered already in this thread, but I was wondering is the 6GB for $30 available for everyone? As in without entering into a new agreement? or is it YMMV depending on the person answering the phone?

I heard that that promotion Is ending soon so you better get It now. Correct me If I'm wrong.

[EnyCe]

Just a random question, I apologize if this has been answered already but I really don't want to flip through 1,000+ pages.

Would retention ever call YOU and offer you a better plan? If so, when would they normally call and how likely would they? I'm in about a 1 1/2 year into my contract out of two years if that helps. As much as I like to take initiative and ask for a better/cheaper plan, I would actually feel alot more comfortable having retentions calling me instead. That alone says tells me how much they want to keep me as their customer providing me with their offers, rather than the customer themselves seeking for one.

[sansera]

I heard that that promotion Is ending soon so you better get It now. Correct me If I'm wrong.

Haven't heard that. The retentions CSR I talked to two weeks ago (might have just been bsing me) said that "we're just starting a new deal today for $30 you get 6GB!"

[sansera]

Just a random question, I apologize if this has been answered already but I really don't want to flip through 1,000+ pages.

Would retention ever call YOU and offer you a better plan? If so, when would they normally call and how likely would they? I'm in about a 1 1/2 year into my contract out of two years if that helps. As much as I like to take initiative and ask for a better/cheaper plan, I would actually feel alot more comfortable having retentions calling me instead. That alone says tells me how much they want to keep me as their customer providing me with their offers, rather than the customer themselves seeking for one.

Fido DOES contact you at the end of your contract to offer you a renewal (usually with some gift that you can find on thirstyear's posts). As for if you'll get the retention deals that you might see on this thread, they won't just give those away; that will still involve you being familiar with the other plans that are available and finding one that is right for you for a better price.

[fulminatus]

Fido DOES contact you at the end of your contract to offer you a renewal (usually with some gift that you can find on thirstyear's posts). As for if you'll get the retention deals that you might see on this thread, they won't just give those away; that will still involve you being familiar with the other plans that are available and finding one that is right for you for a better price.

It may not necessarily be retentions that contacts you. I was contacted by a regular CSR agent, but I was not satisfied with the options she could offer. At that point she offered to transfer me to customer relations who would have more options at their disposal. It was during my lunch hour where I was running errands so I did not get the transfer but she said she put a note down in my file.

[congeetime]

can i go m2m (for 3mo) with Fido then negotiate a 3y term with retention? i can buy nexus s for $250-300 or so off contract.

i figure that gives me more leverage since i don't have to deal with ECF.

all i really want is 200dt, e/w@5, cid/vm/txt and 500mb .... anything else is just gravy. if i can get it all for <50 that'd be perfect... my gf has that plan for $45+tax but shes been with Fido forever...

I have that same plan but for $42 including taxes. Only been with fido for 2 years too. I got the retention plan about one month after I signed my first contract with fido. About 6 months ago I got 500mb for $20 after I called in to ask if they had any good data add-on deals. They gave me $5 credit if I added the 500mb($25) but wouldnt give me any credit if I added the 100mb($15) add on.

[popbottle]

I have that same plan but for $42 including taxes. Only been with fido for 2 years too. I got the retention plan about one month after I signed my first contract with fido. About 6 months ago I got 500mb for $20 after I called in to ask if they had any good data add-on deals. They gave me $5 credit if I added the 500mb($25) but wouldnt give me any credit if I added the 100mb($15) add on.

Fido has a $10 for 100mb data option available only from retentions.

[Jimboski]

Fido has a $10 for 100mb data option available only from retentions.

Do they have Flex Data?

[SovereigN]

Would anyone think it's possible to get a $20 plan (100 minutes, unlim at 7) along with $10 data (100mb), $7 CID, $5 picture mms but have CID credited? My maximum monthly is 35, and the I don't need the vp since I won't use any other then CID and MMS.

That would be the perfect solution since fido is the only provider to offer per-second after koodo switched. If the above plan is possible, I'll most do with some average non-data $35 plan and do the retention switch after 3 months, hopefully without a contract even though that seems impossible :(

[Roswell79]

It's available through retentions (not sure about regular CSRs anymore) and it requires a 3Yr data agreement with a voice plan >=$25
Thanks. I don't really want to resign a 3yr agreement so I guess I won't go for it.

I heard that that promotion Is ending soon so you better get It now. Correct me If I'm wrong.
Thanked

[souledge]

Are the current Fido CAN LD options only $5 - 100 mins and $10 - unlimited? Are there any credits that can be applied?

[congeetime]

Fido has a $10 for 100mb data option available only from retentions.

Yeah, thats what I originally accepted however that 100mb/$10 only applied to regular smartphone data. I needed a blackberry data plan. The cs screwed up so I had to call back to switch to a blackberry data plan. If I remember correctly, the $10 blackberry data plan only gave you 50mb a month.

EDIT:

Just got off the phone with fido and this is what they offered me


150 min ,e/w starting at 5pm, unlimited text, caller id/vm, 6gb, $60(PMed bestbuy plus fido dollars) galaxy nexus
3 year agreement
$22 in total credits
$56 before tax

Second option is
150 min, Unlimited incoming, e/w 5pm, unlimited global text, caller id/vm
500mb
$50 before tax, 3 year agreement with $60 nexus galaxy


What do you guys think?? Think I could push for more?

My current plan is

200mins
e/w starting at 5pm
caller id/vm/2500txt
500mb
$42 tax included

[thirstyears]

Are the current Fido CAN LD options only $5 - 100 mins and $10 - unlimited? Are there any credits that can be applied?
There are no more feature credits on any LD options. To be credited, or partially credited, it would have to be with a voice credit.

[sansera]

EDIT:

Just got off the phone with fido and this is what they offered me


150 min ,e/w starting at 5pm, unlimited text, caller id/vm, 6gb, $60(PMed bestbuy plus fido dollars) galaxy nexus
3 year agreement
$22 in total credits
$56 before tax

Second option is
150 min, Unlimited incoming, e/w 5pm, unlimited global text, caller id/vm
500mb
$50 before tax, 3 year agreement with $60 nexus galaxy


What do you guys think?? Think I could push for more?

My current plan is

200mins
e/w starting at 5pm
caller id/vm/2500txt
500mb
$42 tax included

There's room for the first option I think because I have everything there minus VM for $45 and I'm assuming I could add that for less than $11. Second plan it depends if you need the global text and U/L incoming. If that's worth an extra $8 to you...(but I have a feeling there's room there too).

[congeetime]

There's room for the first option I think because I have everything there minus VM for $45 and I'm assuming I could add that for less than $11. Second plan it depends if you need the global text and U/L incoming. If that's worth an extra $8 to you...(but I have a feeling there's room there too).

Yeah, I tried too pull some more but the cs I talked too had the worse patience LOL. She keep sighing over the phone... Loud sighs too. Lady said that I have the maximum amount of credits that customer relations can give away which is $22.

I could go lower however, they wouldn't give me the galaxy nexus for $99. She said my plan needs to be atleast $50 or over to qualify for a discounted nexus. I'm trying to get option one lowered to $50 before tax. I'll try to call again another day. If anything, i'll try to add the 6gb to my current plan and scrap the nexus galaxy. It'll probably be lower that way. Anyone know if the 6gb works for blackberry as well??

[Jimboski]

Yeah, I tried too pull some more but the cs I talked too had the worse patience LOL. She keep sighing over the phone... Loud sighs too. Lady said that I have the maximum amount of credits that customer relations can give away which is $22.

I could go lower however, they wouldn't give me the galaxy nexus for $99. She said my plan needs to be atleast $50 or over to qualify for a discounted nexus. I'm trying to get option one lowered to $50 before tax. I'll try to call again another day. If anything, i'll try to add the 6gb to my current plan and scrap the nexus galaxy. It'll probably be lower that way. Anyone know if the 6gb works for blackberry as well??

Pretty sure data plan works on any phone? If not then that would be stupid..

[ceredon]

Yeah, I tried too pull some more but the cs I talked too had the worse patience LOL. She keep sighing over the phone... Loud sighs too. Lady said that I have the maximum amount of credits that customer relations can give away which is $22.

I could go lower however, they wouldn't give me the galaxy nexus for $99. She said my plan needs to be atleast $50 or over to qualify for a discounted nexus. I'm trying to get option one lowered to $50 before tax. I'll try to call again another day. If anything, i'll try to add the 6gb to my current plan and scrap the nexus galaxy. It'll probably be lower that way. Anyone know if the 6gb works for blackberry as well??
It will work but you need to tell them to add the BB version. Otherwise your BB specific functions won't work. If you get the BB version you can still use it with any other phone.

[bowmah]

I use Skype occasionally for LD & the odd time when I realize I'm burning through my daytime minutes too fast within a month {as PPU rather than a monthly $3 subscription}, so I'm not an expert on VOIP, but here's some basics:

Mobile VOIP apps (such as Skype) will use either your available WiFi connection(s) or your 3G cellular data connection INSTEAD of your cellular minutes.

I thought Skype could only make calls over Wifi and that was a CRTC regulation. Has it changed so that you can now make Skype to landline calls over 3G?

[bowmah]

The math doesn't seem right to me... are you sure you are getting all you think you are/for the price you believe? If you did, I think the agent may have made a mistake and offered you too many credits. Lucky you!
30+5+30+10=$75 total before credits; and I'd assume only a maximum of $14 credits allowed ($10 voice and $4 for VP), bringing the total to $61

Can you tell me how you got the max credits from the $30 voice plan? After 10+ yrs with Fido, I am now seeing a endless amount of possibility to mix and match add-ons, retention plans etc.. and am looking for a plan to maximize credits. Which is a good plan to start with to maximize service on a $50 plan with an iPhone upgrade?

[Illusion1]

Yeah, thats what I originally accepted however that 100mb/$10 only applied to regular smartphone data. I needed a blackberry data plan. The cs screwed up so I had to call back to switch to a blackberry data plan. If I remember correctly, the $10 blackberry data plan only gave you 50mb a month.

EDIT:

Just got off the phone with fido and this is what they offered me


150 min ,e/w starting at 5pm, unlimited text, caller id/vm, 6gb, $60(PMed bestbuy plus fido dollars) galaxy nexus
3 year agreement
$22 in total credits
$56 before tax

Second option is
150 min, Unlimited incoming, e/w 5pm, unlimited global text, caller id/vm
500mb
$50 before tax, 3 year agreement with $60 nexus galaxy


What do you guys think?? Think I could push for more?

My current plan is

200mins
e/w starting at 5pm
caller id/vm/2500txt
500mb
$42 tax included

This is what I'm wondering...I'm looking for something like plan #1 exactly but both reps I talked to told me this is not possible because the credits push the voice plan below $25 after credits. Even after I've given examples of plans from other competitors that are ~ $55. Could someone please confirm? My contract is ending in a matter of days and I don't want to give up and accept a $61 plan if I can get it for $56. Any tips on how to get this plan? Thanks in advance!

[thirstyears]

Can you tell me how you got the max credits from the $30 voice plan? After 10+ yrs with Fido, I am now seeing a endless amount of possibility to mix and match add-ons, retention plans etc.. and am looking for a plan to maximize credits. Which is a good plan to start with to maximize service on a $50 plan with an iPhone upgrade?
With a smartphone HUP the min for (voice + data) pricing is $50, so with the $30 voice plan and the $30 data plan (no data credits allowed) the most you could get is a $10 voice credit.
The only other add-ons were LD (no feature credits) and the $10VP which has an available credit of $4... so $4 FC + $10 voice credit = $14

Rather than first looking to create a plan with the most credits; its probably better to first determine your actual wants/needs and then strive to create a plan that meets those needs with the best possible value...

I thought Skype could only make calls over Wifi and that was a CRTC regulation. Has it changed so that you can now make Skype to landline calls over 3G?
I wasn't aware of any restrictions... but to be honest, I've always used it on WiFi (to avoid additional data charges because I only have flex)

[ceredon]

Skype and other VoIP apps work fine over 3G. When they didn't, on the iPhone, it had nothing to do with CRTC. Apple made a concession to AT&T to block apps that allowed 3G VoIP and that affected iPhones everywhere. Once that changed (1.5 years ago?) it was opened to all.

[Sundog316]

I think I'm done with Fido. Pretty disappointed in what they are offering given my 10+ year history.

What I was offered is not far off from what others have (a couple bucks per month), but CSRs refuse to budge on anything, including phone price and activation fee. It just makes little sense for me to pay MORE on my next contract for pretty much the same plan I have now but with $30 data, when I can go cheaper on another carrier. I've always been a fairly good negotiator, so I don't know what the deal is here.

My offer:
200 daytime
Unlim. E/W from 5
Unlim. incoming
Unlim text
50 bonus min
6gig data
CID/VM
For $59 /month
+160 for the Google Nexus
and 35 for activation.

I've called in 3 times in the last month. I've run out of patience, will be hitting the Bell store and maybe a Wind kiosk or something on the weekend. Maybe I'm just expecting too much.

[Jimboski]

I think I'm done with Fido. Pretty disappointed in what they are offering given my 10+ year history.

What I was offered is not far off from what others have (a couple bucks per month), but CSRs refuse to budge on anything, including phone price and activation fee. It just makes little sense for me to pay MORE on my next contract for pretty much the same plan I have now but with $30 data, when I can go cheaper on another carrier. I've always been a fairly good negotiator, so I don't know what the deal is here.

My offer:
200 daytime
Unlim. E/W from 5
Unlim. incoming
Unlim text
50 bonus min
6gig data
CID/VM
For $59 /month
+160 for the Google Nexus
and 35 for activation.

I've called in 3 times in the last month. I've run out of patience, will be hitting the Bell store and maybe a Wind kiosk or something on the weekend. Maybe I'm just expecting too much.

That plan Isn't that bad.. I mean keep trying In regards to getting the price reduced.. Your 10 year customer thing means NOTHING to them.

[DoneDeal]

What happens with $30 / 6GB when your term expires if you don't renew?

[Jimboski]

What happens with $30 / 6GB when your term expires if you don't renew?

It goes away and you won't be able to get It back unless the promotion/deal starts again. Wouldn't be really called a promotion/deal If you can add It on whenever you want right!?

Pretty sure that's how It works. That's why some people have some grandfathered plans that are good despite still paying the SAF of $7..

[ceredon]

What happens with $30 / 6GB when your term expires if you don't renew?
It stays on your account exactly as it is now (but you will lose any data credits you have). If and when you renew/HUP to a new phone, they will renew the data contract.

[ceredon]

I think I'm done with Fido. Pretty disappointed in what they are offering given my 10+ year history.

What I was offered is not far off from what others have (a couple bucks per month), but CSRs refuse to budge on anything, including phone price and activation fee. It just makes little sense for me to pay MORE on my next contract for pretty much the same plan I have now but with $30 data, when I can go cheaper on another carrier. I've always been a fairly good negotiator, so I don't know what the deal is here.

My offer:
200 daytime
Unlim. E/W from 5
Unlim. incoming
Unlim text
50 bonus min
6gig data
CID/VM
For $59 /month
+160 for the Google Nexus
and 35 for activation.

I've called in 3 times in the last month. I've run out of patience, will be hitting the Bell store and maybe a Wind kiosk or something on the weekend. Maybe I'm just expecting too much.
They will not improve the offer. If you want it cheaper, they will offer to remove features or restructure it with a cheaper base plan that has fewer features.

[thirstyears]

I think I'm done with Fido. Pretty disappointed in what they are offering given my 10+ year history.

What I was offered is not far off from what others have (a couple bucks per month), but CSRs refuse to budge on anything, including phone price and activation fee. It just makes little sense for me to pay MORE on my next contract for pretty much the same plan I have now but with $30 data, when I can go cheaper on another carrier. I've always been a fairly good negotiator, so I don't know what the deal is here.

My offer:
30$ 200 daytime Unlim. E/W from 5 Unlim. incoming Unlim text 50 bonus min
30$ 6gig data
14$CID/VM
For $59 /month means a 15$ credits
+160 for the Google Nexus and 35 for activation.

I've called in 3 times in the last month. I've run out of patience, will be hitting the Bell store and maybe a Wind kiosk or something on the weekend. Maybe I'm just expecting too much.
-One quick way i see to drop another 3-4$ is to ask them to substitute the $10VP for the individual CID & VM features (if they remove the current 5$ credit, have them apply the $4 feature credit on the VP)
-Seeing as they are advertising the activation fee is being waived, I'd mention that... (I believe they might be getting you to pay that fee as I'm guessing you've never paid it in the past; if you had it would have been the $25 HUP adminfee they would have been trying to get from you now)
-One of the factors in negotiating (from Fido's perspective) is how much have you been paying... if you've been on a $20+ plan for years then unfortunately there is less goodwill than if you were paying $70+... perhaps this is a factor?
-Have you already hit the Bell, or other big3+, kiosks to see what their best deals are, to reference in your negotiations? If they don't think you are serious about leaving (for a particular carrier & plan) the offers may reflect that (don't reference Wind if your looking for unlimited voice &/or data...they won't try to match)

[whatchamacallit]

Just out of curiosity, how useful would it be if I were to try and compare what Fido is offering to what Chatr is offering? I know they are owned by the same company, but would that help me in getting a credit for my Caller ID and Voice Mail?

Basically, Chatr is offering me what I want, but in 'unlimited' quantities, and is also offering me CID and VM free as part of the plan. Fido is offering me what I want for the same price as Chatr is (but not unlimited), but is also charging me extra for CID and VM.

Any chance of negotiating?

[thirstyears]

Just out of curiosity, how useful would it be if I were to try and compare what Fido is offering to what Chatr is offering? I know they are owned by the same company, but would that help me in getting a credit for my Caller ID and Voice Mail?

Basically, Chatr is offering me what I want, but in 'unlimited' quantities, and is also offering me CID and VM free as part of the plan. Fido is offering me what I want for the same price as Chatr is (but not unlimited), but is also charging me extra for CID and VM. Any chance of negotiating?
If it highlights you're paying more for less, then yes use it.
Tell them you'd be happy to pay the same as the chatr plan, that you don't really need those unlimited features, and that you're generally happy and would like to stay here with Fido...

[sansera]

Just out of curiosity, how useful would it be if I were to try and compare what Fido is offering to what Chatr is offering? I know they are owned by the same company, but would that help me in getting a credit for my Caller ID and Voice Mail?

Basically, Chatr is offering me what I want, but in 'unlimited' quantities, and is also offering me CID and VM free as part of the plan. Fido is offering me what I want for the same price as Chatr is (but not unlimited), but is also charging me extra for CID and VM.

Any chance of negotiating?


I've seen people use Chatr to negotiate so yes it is possible (I'm assuming you are currently with Fido and want to renew). They don't care if it's the same company as my current fido plan was negotiated against a rogers plan. According to others, there's no full credit for CID or VM so you won't get them free, BUT a couple weeks ago the agent said he'd give me CID for free so I'm not sure if that is something new, or he changed me to a base plan that included CID. When I get my next invoice I'll post!

I'm assuming you mean the Chatr $35 plan which includes unlimited calling, text +CID/VM. If you don't need unlimited calling and 2500 texts is enough, you might be able to get a good-enough plan for $33 or less from Fido.

From thirstyears' post, these plans are available and may fit your needs:
$25: 200'; unl incoming; 1000'E+W@7; CID
$25: 200'; unl F2F & E+W@7; 2500SMS; VM; [M2M]
$40: 700'; unl F2F/R & E+W@7

Another CID/VM would be $7 minus $4 credit so $3.
To add 2500SMS you can probably get it for $5, but I've also seen a full credit for unlimited text.
And if you can get a voice credit, all the better (easier on the $40 base plan).

Hope that helps.

[thirstyears]

^ using the Chatr $35 unlimited plan as leverage... with skillful negotiating & some luck, you MIGHT be able to get something like:

$25: 200'; unl F2F & E+W@7; 2500SMS; VM;
$10: +200' (VC$10 or FC$10?)
$10: unl incoming (FC$10)
$ 7: CID (FC$4)
$ 5: 100'CdnLD; or $10-unl
>>$57 less $24 in credits
>>$33: 400'; unl incoming+F2F+E&W; 2500SMS; VM; CID; 100'CdnLD (or $38 with unlimited CdnLD)
Now I'm not positive this would work, as I'm not sure if there is a hard cap on credits (I've read posts suggesting there's currently a $22cap), but it gives you some ideas...

Again using the Chatr $35 unlimited plan as leverage, I'm a little more confident one could probably get:
$25: 200'; unl F2F & E+W@7; 2500SMS; VM;
$10: choice of: +200' OR unl incoming (FC$10)
$10: unl Cdn LD
$ 7: CID (FC$4)
($5 Voice Credit)
+50' and/or early-eves as renewal gift(s)
>>$52 less $19 in credits = $33

Of course it will definitely help your negotiations if your records show a need for all/most of these features -rather than just providing a wishlist... :-)

[honbut]

^ using the Chatr $35 unlimited plan as leverage... with skillful negotiating & some luck, you MIGHT be able to get something like:

$25: 200'; unl F2F & E+W@7; 2500SMS; VM;
$10: +200' (VC$10 or FC$10?)
$10: unl incoming (FC$10)
$ 7: CID (FC$4)
$ 5: 100'CdnLD; or $10-unl
>>$57 less $24 in credits
>>$33: 400'; unl incoming+F2F+E&W; 2500SMS; VM; CID; 100'CdnLD (or $38 with unlimited CdnLD)
Now I'm not positive this would work, as I'm not sure if there is a hard cap on credits (I've read posts suggesting there's currently a $22cap), but it gives you some ideas...

Again using the Chatr $35 unlimited plan as leverage, I'm a little more confident one could probably get:
$25: 200'; unl F2F & E+W@7; 2500SMS; VM;
$10: choice of: +200' OR unl incoming (FC$10)
$10: unl Cdn LD
$ 7: CID (FC$4)
($5 Voice Credit)
+50' and/or early-eves as renewal gift(s)
>>$52 less $19 in credits = $33

Of course it will definitely help your negotiations if your records show a need for all/most of these features -rather than just providing a wishlist... :-)

LOL.. I tired so hard just to get a credit for anything and they won't budge...

Has anyone been able to get a credit on the $30 6GB data recently? I really want to get that but it's gonna raise my price plan too high...
I was able to get it for my rogers but fido is... well... being fido..

Also I got a noob question. I heard that you are able to switch the contents of two price plan with each other.. like if I have a plan that my friend likes and I like the plan that he has, are you able to call fido and just have them switch my plan with my friends so that we can keep our own numbers but with the plan we want?

I called fido but they were confused as hell when I tried to ask...

[shylok]

LOL.. I tired so hard just to get a credit for anything and they won't budge...

Has anyone been able to get a credit on the $30 6GB data recently? I really want to get that but it's gonna raise my price plan too high...
I was able to get it for my rogers but fido is... well... being fido..

Also I got a noob question. I heard that you are able to switch the contents of two price plan with each other.. like if I have a plan that my friend likes and I like the plan that he has, are you able to call fido and just have them switch my plan with my friends so that we can keep our own numbers but with the plan we want?

I called fido but they were confused as hell when I tried to ask...

This plan switching thing wont work if you mean switch with credits.. if its just a base plan.. he can be put on the same plan as you..

as for the 5.00 credit on a 30 6gb. yes i got one a couple weeks ago from Fido.

[thirstyears]

...as for the 5.00 credit on a 30 6gb. yes i got one a couple weeks ago from Fido.
Have you received an invoice where is actually stated that it is indeed a 'data credit'?
I suspect you actually received a generic 'voice credit', applied to offset the data plan. For the better part of a year there has been a system block preventing 'data credits' from being applied to the 6GB data plans

[shylok]

Have you received an invoice where is actually stated that it is indeed a 'data credit'?
I suspect you actually received a generic 'voice credit', applied to offset the data plan. For the better part of a year there has been a system block preventing 'data credits' from being applied to the 6GB data plans

I had a voice credit, data credit, vm credit, ld credit. mms credit. total of 26.00 in credits.. you can check my earlier posts when I got it.

[thirstyears]

I had a voice credit, data credit, vm credit, ld credit. mms credit. total of 26.00 in credits.. you can check my earlier posts when I got it.
I'd be interested to see a copy of your invoice, showing your charges and credits, posted (or PM'ed to me)
If what you say is true, there are new feature credits for LD & MMS, and the prohibition on data credits for the 6GB plan is gone... AFAIK no one else has corroborated these

[Illusion1]

I would really appreciate it if someone could help me out...

Here's what I've been offered:

$30 retail plan - $5 credits
$30 6gb
$11 vm/CID - $4 credits
Total: $62

I've tried 3 times and all reps ive spoken to have told me its impossible to get a HUP and 6gb data for less than $62 per month (vim and CID included). They say its because of the min $25 base plan, yet I'm seeing people getting cheaper plans. I've told them I don't need that many dt mins or unl inc or unl texts, just as long as I have the 6gb, but no dice.

Anyone, please?

[sansera]

I would really appreciate it if someone could help me out...

Here's what I've been offered:

$30 retail plan - $5 credits
$30 6gb
$11 vm/CID - $4 credits
Total: $62

I've tried 3 times and all reps ive spoken to have told me its impossible to get a HUP and 6gb data for less than $62 per month (vim and CID included). They say its because of the min $25 base plan, yet I'm seeing people getting cheaper plans. I've told them I don't need that many dt mins or unl inc or unl texts, just as long as I have the 6gb, but no dice.

Anyone, please?

The $25 base plan rule for HUP question hasn't been solved I think, or else I overlooked it the last week. From what I've seen, the $25 rule is BEFORE applying credits. Have you tried asking about plans that already include CID/VM for $25? You would at least save some money there since you said you don't need all the stuff in the $30 retail plan. Check out the post by thirstyears for plans currently available.

[shylok]

I'd be interested to see a copy of your invoice, showing your charges and credits, posted (or PM'ed to me)
If what you say is true, there are new feature credits for LD & MMS, and the prohibition on data credits for the 6GB plan is gone... AFAIK no one else has corroborated these

I ported to rogers after getting that plan on fido. Tried selling it.. nobody wanted it. so i said stuff it and cancelled it. I can't login to fido portal. and i used to get my invoices online only. so my last bill which woulda shown those details i couldn't even see.. i just got a email saying I owed x. I had to call them to find out why, and what, and process the payment.

I had a 7.00 credit on LD. the 10 or the 20. (unlimited NA ld plan) I picked the 20
5-5 on 50 mms
5 off data 6gb 30.00
5 off voice plan 200min 5pm e/w plan
4 off voicemail package

I originally negotiated this the last week of dec. did my hup 31st dec. and had the retentions plan applied sometime mid Jan.. by not taking the plan right on the spot from the retentions person I was talking to.. i screwed myself outta a bunch of stuff like. 40 incentive.. free one month service.. and a couple other things.. u can check my previous posts on this thread. just do a advanced search on my name. and you'll see the posts with the details of how it transpired.

I was pretty disheartened with all the offers I was seeing in this thread.. i called. and they gave me some bs.. then i called again a few weeks later.. and i got a decent offer.. next person built on it. and then ******** monkeys tried to backtrack.. i had one hero agent go try and revoke the offer.. but her manager told her that since it was documented they would honour it. This whole process was a nightmare, 1 /10 people who work for Rogers and Fido have any clue as to what they are doing. Even now on rogers I haven't got a f*$king normal bill..

With fido, on android whenever I'd get a VM. a little icon would appear in the top left of any android phone I had. it would allow me to pull down and hit the icon.. calling my VM. With rogers.. i started to get a txt saying.. you have a vm. Not voice to text.. just a useless txt. So i got voice to txt.. that worked. until some ****** understood my request to change my outgoing caller ID name to unknown name. They somehow thought that removing my caller ID feature was the right thing to do.. so they removed my value pack... honestly. How these people are still employed is beyond me. Totally different things.. and whats worse.. i made the guy repeat back to me what it was I was requesting of him.. before he made changes.. ... numerous calls in to fix that.. worried my reoccuring credit on that value pack is now gone.. of course now.. the voicemail to txt feature doesn't work.. even though I'm paying for it and its in my value pack... AND. somehow magically I get that little icon I wanted back for VMs.. I'm too scared to call them and get them to fix it.. who knows what ******** action they're going to do..

bleh. sorry for the rant. I realize you asked a pretty simple and direct thing.. for which I can't oblige. since i don't have access to it. and I'm not calling those idiots to try and get a copy in some way or form..

[leslielo]

I was offered:
200 mins
unlimited after 5/weekends
500 mb
cid/vm
unlimited text

$56 tax included

Do you guys think theres room to get that data up to 6gb at the same price?

[thirstyears]

^^
-sorry to hear of your woes at Rogers...
-I was trying to verify your information...
-IF what you said was true, then it would have meant a SIGNIFICANT and beneficial change in policies at Fido, and I would have updated the tutorial... Unfortunately you cannot corroborate this information

-Your breakdown of: 5 credit on voice, 5 credit on data, 7 credit on 20.00 LD plan, 4 credit on Value Pack, & 5 credit on MMS; could very well be how the agent wrote up their notes to explain/justify all your credits in the system.
-However, I suspect what you actually received were: $5, $7, & $10 generic 'voice credits', with one $4 'feature credit' for the VP

-These are not trivial nuances; the ramifications would be significant for anyone trying to negotiate a plan, particularly those choosing a voice plan prohibiting 'voice credits'

-IF anyone can corroborate (ie you've received an invoice detailing) specified 'feature credits' for LD, MMS, or any other options I have not noted a 'feature credit' for in the tutorial, or a 'data credit' on the 6GB option, which you have RECENTLY NEGOTIATED, please PM me

[joshua1]

I posted my plan before and someone mentioned they would not allow me to keep it. My contract is ending in the summer and the rep said if I don't need a HUP (I own a Galaxy S2), he would extend my plan for two years. What do you guys think?

200 anytime
e/w 5pm
2500 text
cid/vm
100mb flex data

$27.50

[thirstyears]

I posted my plan before and someone mentioned they would not allow me to keep it. My contract is ending in the summer and the rep said if I don't need a HUP (I own a Galaxy S2), he would extend my plan for two years. What do you guys think?
200 anytime e/w 5pm
2500 text cid/vm
100mb flex data
$27.50
If they will renew your credit, definitely take it! Current policy prohibits voice credits on the $17.50 plan (and you have a $10 credit), perhaps you are grand fathered...
It is excellent value! Voice and data plans under $30 are rare (with the established carriers).

[almuf]

i just called the fido, they offered this plan for my wife`s line. I wonder if it is the bottom line or not ?

can they apply any credits or add-ons(sms or more minutes) to this plan ?

$15: 50' Anytime; choice of CID or VM; [M2M]

thanks in advance.

[bowmah]

If they will renew your credit, definitely take it! Current policy prohibits voice credits on the $17.50 plan (and you have a $10 credit), perhaps you are grand fathered...
It is excellent value! Voice and data plans under $30 are rare (with the established carriers).

So does that mean fewer and fewer people are getting the $50-$52.50 plans with:

200 min + 5pm eve
Unl Inc
CID / VM / 2500 Text
6 GB

[fulminatus]

I've been disappointed with some of the attitudes and what seemed to be lack of trying from the customer relations. Maybe they thought I wasn't serious about leaving. They're wrong. I'm in the midst of porting from Fido so there.

Here is what I think I've learned from my calls to Fido.

* Customer Service and Customer Relations really the same, but they pretend not to be?
- The first time when Fido called me, the rep I spoke with on the phone claimed she did not have the ability to offer me much and was going to "transfer" me to another department (customer relations) that could.
- There seems to be some misinformation given from the people I speak with when I call *611 and press '2' for FidoAnswers. The first 2 times I called in, I was "transferred" to customer relations.
- The 3rd time I called in, there was a system issue so I could not be transferred. BUT, the rep I spoke with had access to see what was offered to me and tried to work with me to see if there are other possibilities. He didn't present anything new that the first 2 CxRs said, so maybe he was only going off of their notes. That did not seem to make sense since negotiating with me should make his call time extra long, which would look bad for his personal stats. This situation was most curious.
- The 4th time I called in, the guy told me he was retentions. Odd that I got connected directly, but he said since there is a note on my account, it gets automatically transferred to one of them, which I think is a lie, unless they are all the same.
- The 5th time I called in to cancel my value pack and data (to reduce my monthly in anticipation of porting), this person claimed he couldn't cancel my data since he isn't in the retentions department. But according to call #4, shouldn't I have been transferred directly to someone in retentions?? I didn't care to bring that up with him and challenge him.
- You may scoff at this suggestion. Only those working within Fido will know, and I don't think they'd be allowed to confirm this. This is a tactic that is not without merit. If you speak to one person and they couldn't help you, you probably don't want to continue speaking with this person. If they transfer you to a peer/colleague and say that the new person has more authority than they do, it allows them to give the excuse of why they could not offer you more, but now that they know you are wanting more, they can make it seem that the new person can help you better, making you feel they are taking care of you.


* Something no one else has mentioned yet. I was offered the 1st month free and 50% off the 2nd and 3rd month (basically 2 months free) on my 4th call in. The agent was unwilling to retain the offer of a waived HUP fee offered on my 2nd call. He said one or the other. Given the attitude from this agent, I think he was playing hardball. But guess what. 3 strikes...


* Some of the offers I've seen posted here (assuming they are correct), there appears to be a grandfathered voice plan that includes CID and VM. I found out about this after my 1st call, but I was unable to convince Loyalty 2, CSR 3 and Loyalty 4 to "find" such a voice plan that included CID and/or VM. I explicitly mentioned that I don't need unlimited incoming, unlimited SMS (1000 or 2000 would do) nor unlimited E/W (1000 minutes would be fine) to make sure those weren't conflicting with the grandfathered voice plan.


* Tried asking to get more value for what they were asking, but they wouldn't budge except for the 2 free months.



In the end, I was wanting a smart phone. I was fine with a 3 year contract. This is a breakdown of the best they could offer me.
Voice Plan : $25
200min daytime
unlimted incoming
unlimited E+W @5pm
unlimited SMS
(no credit - Maybe this was a $30-$5 credit, but first CxR said no credits to me)

Data Plan : $30
6GB
(no credit)

Feature CID : $7
$4 credit

Value Pack (CID+VM) : $10
$4 credit

HUP $25

Voice + Data + CID + VM = $61
Voice + Data + CID = $58
2 months free

With the 2 months free, overall the price isn't bad at all if you compare against what a regular new customer could get. It wasn't what i was looking for, and it was unfortunate that they couldn't find a voice plan that included CID at the minimum. Fido really needs to give their agents more power to customize packages. The 2 months free over 36 months is about equivalent to getting the CID for free in the $58 package, but then he took away the $25 which was really a slap in the face.

Good luck to the rest of you. I was tired of being told no. They didn't value me. I tried my best to be nice, pleasant and understanding, given the many useful posts and advice I have read in this thread, but that tactic doesn't seem to work. Fight for your rights. Give them pressure to give you what you want.

If an agent is being rude, ask to speak to a manager. Not to talk about the plan, but just to let them know that the agent you were speaking to was being rude to you. That's a mistake I made. I was being too nice. There were 2 chances for me to do this, as Loyalty #1 and Loyalty #4 were both rude and had attitudes.
If the very first loyalty agent you get is rude to you right off the bat, don't start negotiating your plan just yet. Try to start talking about something else and see if the rudeness continues. If so, escalate direct to a manager. I truly think all the subsequent agents I spoke with tried to support the first loyalty reps decisions. So if the first one you get does not seem to be very helpful, get rid of them or "accidentally" disconnect. I think the hangup thing is sneaky, but is worth your while. Loyalty #2 tried to help me explore other avenues.

Hope this helps somebody.

[sansera]

^
Sounds like you had a hard time with them, sucks to hear that!

1) I have heard that if you call Fido and have recently spoken to retentions you get automatically transferred to save you the "oh i want to port out please" step. Having said that, I'm also pretty sure there are some CRs that are both regular CSRs and retentions CSRs (frenchguys?)

2) Maybe someone can correct me but is there a fee associated with cancelling a value pack when your port out? Also, if you canceled your data plan early, you would still have to pay the DCEF so cancelling it early wouldn't help you save any money AFAIK.

3) Re: your suggestion on their tactics. I think there is merit into that but I don't see a problem with it. They still need to make money and do need to make sure not everyone is going to call in trying to get a better plan. By putting an extra step in, only people who really do want to save money and are "serious" about porting out get the discounts. That doesn't justify any rudeness you experienced though.

4) AFAIK, the grandfathered plans by definition aren't offered anymore so you wouldn't be able to get it. However, there are plans that people have gotten that include CID OR VM (not both). Not sure why you weren't offered this but I'm not sure what competitors' plans you used to bargain with either.

5) Yep, looks like the $30 plan with $5 credit. I recently got a full credit on my CID (or a $7 voice credit to compensate) but I had a really nice CSR so maybe that's why. I didn't get any free months as I wasn't renewing though. May I ask what competitor(s)'s plan(s) you were bargaining with?

[fulminatus]

^

1) This is where I was getting mixed messages. When the first agent called me to initiate the talks, they said that there will be a note in my account to patch me directly to the loyalty department (Can't remember the term she used) when I call in since I was busy at the moment to continue talking. But the first two times I called in, I had to do the spiel and get transferred. 3rd time was also a "regular" rep but seemed to have the resources of a retentions rep. 4th claimed to be retentions, but 5th and 6th time were "regular" reps. Maybe the system issues they were having last week on Feb 1st persisted until yesterday. That is possible.

2) I'm not sure about Value Packs, but I don't believe they are part of your contract? So it shouldn't. There's a DECF for data plans that are contracted. I'm on month 2 month anyhow, so it doesn't matter. Forgot to mention that in my earlier post =P. I've been month 2 month since September.

3) Rudeness is never justified. I always start my conversations with a polite greeting and a smile (even though they can't see it, they should be able to hear it. Just like job interviews over the phone). I felt like I could almost hear the guy rolling his eyes sometimes.

4 + 5) This was probably my biggest mistake when I first called. I researched all the different phone companies (bell/virgin/solo, telus/koodo, rogers/chat-r/fido, speakout, wind, mobi). The big3 and subsids did not offer an overall package (voice & data) that I deemed competitive. I see that others have used Chatr as comparisons, but they don't offer 1GB+ data plans as far as I can see. Even so, I wanted more than just 50 text messages, so their $35 plan was the closest to what I wanted. That is already more expensive than what Fido was offering, so it seemed to be worse for me to use chatr. So I just used Wind and Mobilicity, especially since Wind has WindTab+, they were offering Galaxy Nexus and they had a promo for $29 ($34 with VM) for EVERYTHING I wanted plus more except for coverage. They also have cheaper roaming rates for SMS ($0.15 vs $0.75). I tried to be reasonable and said that I know they can't match it dollar for dollar. But they weren't even coming close to being competitive.

[habs_fan_09]

Hi,
Last week I called the retentions and negociate some pretty plans. For more information on it click on my prifle and search for my posts. I noted the reference number and put the offers on pending.

Today when I called back, a son of a ***** told me that if I will pick the 25$ plans with long distance with BBM included, they won't allow me to add the 100mb retentions pack. However, he offers me a lot of plans, all expensivier and I didn't care about what he was saying.

Is it true what he told me? If I go to a fido stores and held them the reference number and call back fido, do you think they will allow me to have this plan or not? They ****ing change evrything from CSx to CSx.

[andrewandrew1]

Hello everyone. My plan will expire in 10 days and I'll be contacting retentions tomorrow. All I want is 100 mins, unlimited texting and 400mb-500mb of data should be good enough for me, because I have access to wifi often. Heck, 300mb might even be enough. My iPhone 3GS recently got destroyed and I'm looking to buy a new one. What would be a good deal for a plan with what I'm looking for and how can I possibly get the iPhone for a cheap price (parents aren't too excited about me paying a lot for a new iPhone, because they're worried I won't take care of it -_-)

[Jimboski]

Hi,
Last week I called the retentions and negociate some pretty plans. For more information on it click on my prifle and search for my posts. I noted the reference number and put the offers on pending.

Today when I called back, a son of a ***** told me that if I will pick the 25$ plans with long distance with BBM included, they won't allow me to add the 100mb retentions pack. However, he offers me a lot of plans, all expensivier and I didn't care about what he was saying.

Is it true what he told me? If I go to a fido stores and held them the reference number and call back fido, do you think they will allow me to have this plan or not? They ****ing change evrything from CSx to CSx.

It won't matter where you go.. Whatever that CSR wrote for the plan proposed on that day Is all that matters to them.. If the CSR forgot this or that on the note then you're screwed basically. The reference # Is only good If everything that was offered on the plan was punched In!

I believe that the CSR offered you the 100 MB retentions pack but maybe they forgot to add It..


Hello everyone. My plan will expire in 10 days and I'll be contacting retentions tomorrow. All I want is 100 mins, unlimited texting and 400mb-500mb of data should be good enough for me, because I have access to wifi often. Heck, 300mb might even be enough. My iPhone 3GS recently got destroyed and I'm looking to buy a new one. What would be a good deal for a plan with what I'm looking for and how can I possibly get the iPhone for a cheap price (parents aren't too excited about me paying a lot for a new iPhone, because they're worried I won't take care of it -_-)

Just call them up.. I think they still offer the $17.50 VP along with the 500MB Data plan? As for getting a new phone.. The iPhone 4S Is like $169 with a rebate of $50 included already on a 3 YEAR RENEWAL..

Call them and see what you can get, Good Luck!

[habs_fan_09]

It won't matter where you go.. Whatever that CSR wrote for the plan proposed on that day Is all that matters to them.. If the CSR forgot this or that on the note then you're screwed basically. The reference # Is only good If everything that was offered on the plan was punched In!

I believe that the CSR offered you the 100 MB retentions pack but maybe they forgot to add It..


Allright, so the girl call me back tonight and the plan she offered me last week is still in effect. I can't believe the last CSr I talked to, was such a son of a ***** and tell me some bullsh**. Morale of the story: when someone make you an offer make sure you know his/her name and try to ask that person its shift for the upcoming week. When you will call back fido just ask them to tell X person to call you back to your phone! They can't transfer directely to that person, however, they can send them an email so they can contact you back!

So here was the original plan she offers me and I find it pretty nice :)
for 35$ + 3$ (CID)
- 150 minutes LD
- Unlimited evening/weekend at 7pm
- BBM
- international text photos videos messages
- 100 mb flex data, once it will reach 100mb it cost 1cent each mb or 5$ for each 100mb reach. So 200mb 5$ more, 300mb 5$ more, etc.
- Caller ID for 3$ (4$ credit) I guess this is the maxium I can get from what I read on this forum :(

[Jimboski]

Allright, so the girl call me back tonight and the plan she offered me last week is still in effect. I can't believe the last CSr I talked to, was such a son of a ***** and tell me some bullsh**. Morale of the story: when someone make you an offer make sure you know his/her name and try to ask that person its shift for the upcoming week. When you will call back fido just ask them to tell X person to call you back to your phone! They can't transfer directely to that person, however, they can send them an email so they can contact you back!

So here was the original plan she offers me and I find it pretty nice :)
for 35$ + 3$ (CID)
- 150 minutes LD
- Unlimited evening/weekend at 7pm
- BBM
- international text photos videos messages
- 100 mb flex data, once it will reach 100mb it cost 1cent each mb or 5$ for each 100mb reach. So 200mb 5$ more, 300mb 5$ more, etc.
- Caller ID for 3$ (4$ credit) I guess this is the maxium I can get from what I read on this forum :(

There Is no maximum on what you can get In terms of discounts and features.. You just need to find the right CSR.. As for the plan Itself If you like what's there and wouldn't mind the price then take It!

Patience Is key when It comes to getting a good plan!

[evolutionwil]

Is it just me or did the Value Packs with Texts are gone from the website?

[bowmah]

Is it just me or did the Value Packs with Texts are gone from the website?

Wow, I wonder if this means they will be phasing out the classic value packs. URL used to be here: www.fido.ca/web/content/options/valuepacks_classic

[thirstyears]

So does that mean fewer and fewer people are getting the $50-$52.50 plans with:
200 min + 5pm eve
Unl Inc
CID / VM / 2500 Text
6 GB
I was referring to the $17.50 plan, for which 'voice credits' are currently prohibited (except perhaps if you are renewing your same plan with no HUP).
To get HUP, 6GB data, or $30VP, you need a voice plan >=$25. The $17.50 plan no longer qualifies with these options (except possibly when renewing same voice and data plans you currently have on agreement)

Hello everyone. My plan will expire in 10 days and I'll be contacting retentions tomorrow. All I want is 100 mins, unlimited texting and 400mb-500mb of data should be good enough for me, because I have access to wifi often. Heck, 300mb might even be enough. My iPhone 3GS recently got destroyed and I'm looking to buy a new one. What would be a good deal for a plan with what I'm looking for and how can I possibly get the iPhone for a cheap price (parents aren't too excited about me paying a lot for a new iPhone, because they're worried I won't take care of it -_-)
To get a subsidized iphone you need a voice plan >=$25 and be spending at least $50 per month for voice and data (after credits). I'd suggest the $30VP (when combined with a retail voice plan it is discounted $5) with a $25 retail plan
You can read about the $30VP in the tutorial on plans linked in my signature

There Is no maximum on what you can get In terms of discounts and features.. You just need to find the right CSR..
Not exactly true. There are limits on total credits, some plans restrict 'voice credits' which mean some features/VPs cannot be fully credited with these plans because they only have a partial 'feature credit'

Is it just me or did the Value Packs with Texts are gone from the website?
Seems so. They re-did the web page along with the prices... the old web page had a small link to the classic VPs with SMS, but i don't see such a link on the new page

[Euphoriiick]

I was offered:
200 mins
unlimited after 5/weekends
500 mb
cid/vm
unlimited text

$56 tax included

Do you guys think theres room to get that data up to 6gb at the same price?

I got nearly the exact same and took it. I got $250 min and there value pack, and contemplating which iphone 4 to get 16 versus 32 GB, and will pick up whichever phone at a FIDO store on the 16th when my billing cycle is over. I was told 6GB would be an additional $10. They also stated that they only had either 500 MB or 6 GB which really blows.

[stanimal]

Is it just me or did the Value Packs with Texts are gone from the website?

Looks like text messages are now available as an add-on:

$5 / month for 200 Cdn texts
$10 / month for unlimited Cdn texts

http://www.fido.ca/web/content/manageyourcalls#Messaging

[samasimo]

If I'm in a wind zone, why should I renew a contract with fido even with the best retention plan?
i don't want to leave fido but need good reasons to stay.

[Jimboski]

If I'm in a wind zone, why should I renew a contract with fido even with the best retention plan?
i don't want to leave fido but need good reasons to stay.

Because the best Fido retention deals will be better then Wind In regards to pricing/features and even reception.. Because you'll then be paying less for more and also have the chance to HUP your phone.

[ceredon]

Because the best Fido retention deals will be better then Wind In regards to pricing/features and even reception.. Because you'll then be paying less for more and also have the chance to HUP your phone.

The best retentions plan will not come anywhere close to Wind in terms of pricing/features. Not in the same ball park, not even in the same city, nowhere close. Network size and possible reliability is the only area Fido will beat Wind.

[Jimboski]

The best retentions plan will not come anywhere close to Wind in terms of pricing/features. Not in the same ball park, not even in the same city, nowhere close. Network size and possible reliability is the only area Fido will beat Wind.

I see.. Does Wind have retention deals?

[ceredon]

I see.. Does Wind have retention deals?
I don't know, but I doubt it. Their retail and promo prices are already lower than pretty much anything else out there, so why would they need them to be lower with retentions? Hard to call in and say you can get a better price elsewhere when you can't.

[Jimboski]

I don't know, but I doubt it. Their retail and promo prices are already lower than pretty much anything else out there, so why would they need them to be lower with retentions? Hard to call in and say you can get a better price elsewhere when you can't.

True.. What's stopping me now from transferring to Wind Is better reception.. My business runs on my two lines with Rogers so I need to stick with one of the Big 3 for now.. Till there's an actual threat between Koodo/Wind where everything Is spectacular over there then that's when I'm willing to switch! Sucks that iPhone Isn't compatible with Wind too..

[ceredon]

True.. What's stopping me now from transferring to Wind Is better reception.. My business runs on my two lines with Rogers so I need to stick with one of the Big 3 for now.. Till there's an actual threat between Koodo/Wind where everything Is spectacular over there then that's when I'm willing to switch! Sucks that iPhone Isn't compatible with Wind too..
umm, koodo is a national carrier. They are telus, just like Fido is Rogers. For many people their network is superior to Rogers/Fido.

[Vivek07]

I want a Galaxy nexus from Fido on 2-year contract but don't want to pay $500 something for it.

My current plan on 2-year contract that expires in June:
- $30.50 (before tax)
- 250 daytime minutes
- Unlimited incoming and texting
- Unlimited evenings (5 PM) and weekends
- Call Display with Name Display and Enhanced Voice Messaging


I called them today just to inform that I was willing to switch to Wind as I would be able to get Nexus for $250 (Windtab+) and everything (talk, text, data) unlimited for $40. I was transferred to customer relations, but, despite of my persistent arguments about benefits that Wind or other competitors could offer, they did not offer me anything better than what is listed on the website.

Any suggestions about how to deal with them? And, what can be the best deal that I can get for Galaxy Nexus at Fido?

[sansera]

I want a Galaxy nexus from Fido on 2-year contract but don't want to pay $500 something for it.

My current plan on 2-year contract that expires in June:
- $30.50 (before tax)
- 250 daytime minutes
- Unlimited incoming and texting
- Unlimited evenings (5 PM) and weekends
- Call Display with Name Display and Enhanced Voice Messaging


I called them today just to inform that I was willing to switch to Wind as I would be able to get Nexus for $250 (Windtab+) and everything (talk, text, data) unlimited for $40. I was transferred to customer relations, but, despite of my persistent arguments about benefits that Wind or other competitors could offer, they did not offer me anything better than what is listed on the website.

Any suggestions about how to deal with them? And, what can be the best deal that I can get for Galaxy Nexus at Fido?

Haven't seen a lot of people get significant discounts on a HUP, especially on a 2-year contract. If you're in a Wind zone, I'd say just switch to Wind. You'll also need to increase the price of your plan to >$50 to get a discount on a HUP. Best deal you can get is probably going to be sign a 3 year and get the nexus for free (current promotion at BB is $50, Fido might beat that, or if you have some F$), waived HUP fee (and this is only if you sign a 3 yr >$50 agreement).

[ceredon]

I want a Galaxy nexus from Fido on 2-year contract but don't want to pay $500 something for it.

My current plan on 2-year contract that expires in June:
- $30.50 (before tax)
- 250 daytime minutes
- Unlimited incoming and texting
- Unlimited evenings (5 PM) and weekends
- Call Display with Name Display and Enhanced Voice Messaging


I called them today just to inform that I was willing to switch to Wind as I would be able to get Nexus for $250 (Windtab+) and everything (talk, text, data) unlimited for $40. I was transferred to customer relations, but, despite of my persistent arguments about benefits that Wind or other competitors could offer, they did not offer me anything better than what is listed on the website.

Any suggestions about how to deal with them? And, what can be the best deal that I can get for Galaxy Nexus at Fido?


Haven't seen a lot of people get significant discounts on a HUP, especially on a 2-year contract. If you're in a Wind zone, I'd say just switch to Wind. You'll also need to increase the price of your plan to >$50 to get a discount on a HUP. Best deal you can get is probably going to be sign a 3 year and get the nexus for free (current promotion at BB is $50, Fido might beat that, or if you have some F$), waived HUP fee (and this is only if you sign a 3 yr >$50 agreement).

Sanera explained it pretty well. If you are sticking to your guns about paying $30 and signing a two year, then if you are really good you might get the $25 HUP fee waved. I honestly would not expect more. If you want a deeper discount you are going to take a 3 year contract, period. You'll pay around $50/month but sometimes they ease on this a little and you might get it down to $45. Otherwise, just go to wind.

Good luck.

[Illusion1]

The $25 base plan rule for HUP question hasn't been solved I think, or else I overlooked it the last week. From what I've seen, the $25 rule is BEFORE applying credits. Have you tried asking about plans that already include CID/VM for $25? You would at least save some money there since you said you don't need all the stuff in the $30 retail plan. Check out the post by thirstyears for plans currently available.

Thanks for responding sansera. I've read thirstyears post, but didn't see any plans with CID and vm. I guess it's back to lurking and reading for now

[congeetime]

I want a Galaxy nexus from Fido on 2-year contract but don't want to pay $500 something for it.

My current plan on 2-year contract that expires in June:
- $30.50 (before tax)
- 250 daytime minutes
- Unlimited incoming and texting
- Unlimited evenings (5 PM) and weekends
- Call Display with Name Display and Enhanced Voice Messaging


I called them today just to inform that I was willing to switch to Wind as I would be able to get Nexus for $250 (Windtab+) and everything (talk, text, data) unlimited for $40. I was transferred to customer relations, but, despite of my persistent arguments about benefits that Wind or other competitors could offer, they did not offer me anything better than what is listed on the website.

Any suggestions about how to deal with them? And, what can be the best deal that I can get for Galaxy Nexus at Fido?

They will never give you a smartphone as a discounted price if your only willing to sign for 2 years. I'm also trying to get a nexus galaxy on a 3 year deal however ,they won't allow my plan to go lower than $50 a month. Right now, Best Buy/fs has the galaxy nexus for $69.99 on a 3 year term. Should be easy to get them to price match that offer as they currently have the nexus at $139.99.

[MoreYummy]

Just call them up.. I think they still offer the $17.50 VP along with the 500MB Data plan? As for getting a new phone.. The iPhone 4S Is like $169 with a rebate of $50 included already on a 3 YEAR RENEWAL..

Call them and see what you can get, Good Luck!
What does this VP pack have?

[thirstyears]

^ I believe the VP they are referring to is the $17.50 retention voice plan = 200'/unl E+W@5. Unfortunately this voice plan is not compatible with a subsidized smartphone as the quoted post suggested

[sansera]

Thanks for responding sansera. I've read thirstyears post, but didn't see any plans with CID and vm. I guess it's back to lurking and reading for now

I was referring to these ones (: not both of them are included unfortunately but to get the other one it'll be $3 ($7-$4FC)

$10: airtime @$0.35/min; [M2M: $12+$0.75/min]
$15: 50' Anytime; choice of CID or VM; [M2M]
$17.50: 200'; unl E+W@5pm-8am (includes a $7 credit for 5pm eves); no 'voice credits' allowed
$20: 200'; unl E+W@7; 1000'F2F
$25: 200'; unl incoming; 1000'E+W@7; CID
$25: 200'; unl F2F & E+W@7; 2500SMS; VM; [M2M]
$40: 700'; unl F2F/R & E+W@7

[thirstyears]

Thanks for responding sansera. I've read thirstyears post, but didn't see any plans with CID and vm. I guess it's back to lurking and reading for now
It could be the guidelines are more fussy on the $25 voice threshold (i.e. after credits) with the retail voice plans than retention voice plans (until recently they did not allow voice credits with any retail plans); maybe they've just generally tightened up credits ...again; or maybe you've just had bad luck and ended up with agents who took a more stingy interpretation of the guidelines...

I believe the solution being suggested was:
$30 6GB data plan
$25 retention voice plan with 200'; unl F2F & E+W; 2500SMS; VM
$8 CID+WC
$4 feature credit (hopefully still exists with today's changes)
(possibly a $5 voice credit)
this would bring you in at $59 to $54

[hohohong]

One of my Fido old plan credit ($5):

$25
200 day
1000 evening from 5pm, weekend
CID
Unlimited incoming

$5: 200 SMS
-$5 credit

has expired.

Call in and they offered me this:

200 day
unlimited ewe 5pm
f2f
caller
VM
2500 sms
$28

I believed the offered plan is $17.50 base plan which is below the $25 min requirement to get smartphone HUP, so I didn’t take the offered plan. I plan to get an iPhone 5 so I decide to keep my $25 base plan. And Fido agreed to extend the $5 credit for 6 more months.

My $25 is plan is perfect for me now. I don’t need VM. Just need CID which is included in the $25 voice plan; not as an add on (which cost $8 now) as well as the unlimited incoming. Don’t mind getting more SMS, but if I get data, I can TXT using data.

Question 1: Should i be keeping my $25 plan or that offered plan?

Question 2: Once iPhone 5 is released, I plan to get 6GB data ($30). And switch to the flex data plan ($10) a few days into my contract. Will I have to pay for the DECF? Is it still $200?

[ceredon]

One of my Fido old plan credit ($5):

$25
200 day
1000 evening from 5pm, weekend
CID
Unlimited incoming

$5: 200 SMS
-$5 credit

has expired.

Call in and they offered me this:

200 day
unlimited ewe 5pm
f2f
caller
VM
2500 sms
$28

I believed the offered plan is $17.50 base plan which is below the $25 min requirement to get smartphone HUP, so I didn’t take the offered plan. I plan to get an iPhone 5 so I decide to keep my $25 base plan. And Fido agreed to extend the $5 credit for 6 more months.

My $25 is plan is perfect for me now. I don’t need VM. Just need CID which is included in the $25 voice plan; not as an add on (which cost $8 now) as well as the unlimited incoming. Don’t mind getting more SMS, but if I get data, I can TXT using data.

Question 1: Should i be keeping my $25 plan or that offered plan?

Question 2: Once iPhone 5 is released, I plan to get 6GB data ($30). And switch to the flex data plan ($10) a few days into my contract. Will I have to pay for the DECF? Is it still $200?
1) if it meets your needs and also would meet a requirement for HUP, why not keep it?
2) Yes you would have to pay DECF. It won't be $200. In 6 month when you renew and HUP, you will be under the new rules. Total termination fees will be based on the value of the discount you received on the phone, minus the number of months since you renewed + $12.50. So, the total would be something like this:

$650: retail value of iPhone
$160: discounted price
$490= total discount

The break down would be something like:
Voice termination fee: $50 (could be $75)
Data portion: $440
Data portion would decrease by $13.61 each month ($490/36)
If you canceled data immediately, before the first month reduction in the data fee, then you would pay $440.

[airkramerika]

Is $80 the lowest one could get nowadays for unlimited canada wide + 6 Gb + CID + VM ?

[ceredon]

Is $80 the lowest one could get nowadays for unlimited canada wide + 6 Gb + CID + VM ?
$81 I think, but yeah, that's the cheapest.

$35: unlimited airtime
$10: unlimited Canadian LD
$30: 6GB
$10-$4: VM/CID
=$81 + tax

[congeetime]

Just a heads up for people looking to get a galaxy nexus off HUP. Best buy currently has it for $49.99 3 years with fido. You can easily price match it when talking to retention(Unfortunately, no 10% off price difference).

[thirstyears]

Is $80 the lowest one could get nowadays for unlimited canada wide + 6 Gb + CID + VM ?
If you don't currently have the $10VP, it has now gone up to $11, & provided the FC is still $4, as per ceredon's example it would now be $82. Note that would be with either {an unzoned plan with no SMS} or {CityFido (multizoned) with global SMS}

[Balanar08]

Does anyone know if I can renew my contract without them making a huge fuss? Contract ends next month.

Currently have:

200 / Unl. E/WE + F2F 25.00
Credit: Monthly credit $5 -5.00
BB Data option 6GB 30.00
5 p.m Early Evenings 5.00
Enhanced Voice Messaging 6.00
Credit: Enh. Voice Messaging Cr. -6.00
Tethering Access 0.00
Call Display w/Name Display 0.00
2,500 text messages 0.00

And how does the 50$ trade in work? I want to match bestbuy's galaxy nexus and then use the 50$ trade in promo? Do I go to a store and do it?

[shopper_holic]

^ using the Chatr $35 unlimited plan as leverage... with skillful negotiating & some luck, you MIGHT be able to get something like:

$25: 200'; unl F2F & E+W@7; 2500SMS; VM;
$10: +200' (VC$10 or FC$10?)
$10: unl incoming (FC$10)
$ 7: CID (FC$4)
$ 5: 100'CdnLD; or $10-unl
>>$57 less $24 in credits
>>$33: 400'; unl incoming+F2F+E&W; 2500SMS; VM; CID; 100'CdnLD (or $38 with unlimited CdnLD)
Now I'm not positive this would work, as I'm not sure if there is a hard cap on credits (I've read posts suggesting there's currently a $22cap), but it gives you some ideas...

Again using the Chatr $35 unlimited plan as leverage, I'm a little more confident one could probably get:
$25: 200'; unl F2F & E+W@7; 2500SMS; VM;
$10: choice of: +200' OR unl incoming (FC$10)
$10: unl Cdn LD
$ 7: CID (FC$4)
($5 Voice Credit)
+50' and/or early-eves as renewal gift(s)
>>$52 less $19 in credits = $33

Of course it will definitely help your negotiations if your records show a need for all/most of these features -rather than just providing a wishlist... :-)

thirstyears, what could one expect to get if they were to use Chatr's $25 plan as leverage? For me, minutes are more important than text and I don't necessarily need LD. Is it possible to get the second $33 plan you quoted, but without the LD, making it $23?

[Balanar08]

Does anyone know if I can renew my contract without them making a huge fuss? Contract ends next month.

Currently have:

200 / Unl. E/WE + F2F 25.00
Credit: Monthly credit $5 -5.00
BB Data option 6GB 30.00
5 p.m Early Evenings 5.00
Enhanced Voice Messaging 6.00
Credit: Enh. Voice Messaging Cr. -6.00
Tethering Access 0.00
Call Display w/Name Display 0.00
2,500 text messages 0.00

And how does the 50$ trade in work? I want to match bestbuy's galaxy nexus and then use the 50$ trade in promo? Do I go to a store and do it?

Anyone? I know you can order the nexus by phone but what about the trade in? And do you think a rep will renew my plan?

[congeetime]

Has anyone successfully gotten credits for the 6gb plan without paying over $50 a month??

Just called retentions again and they will not budge at all unless I go over $50 and sign 3 year contract. Even then the lowest would be $63 tax in with 150 min/unlim text/6gb/cd/vm

My contract ends in a couple days so I asked them to extend my current credits for another 6 months. Only problem is, they decided to take $5 off my voiceplan credit so i'm down to $10 credits as opposed to $15. Had to downgrade my 500mb to 150mb just to stay within the same monthly costs.

[ceredon]

Has anyone successfully gotten credits for the 6gb plan without paying over $50 a month??

Just called retentions again and they will not budge at all unless I go over $50 and sign 3 year contract. Even then the lowest would be $63 tax in with $25 150 min/unlim text/6gb/cd/vm

6GB option is not allowed to have any credits.

[sansera]

Anyone? I know you can order the nexus by phone but what about the trade in? And do you think a rep will renew my plan?

I have heard some people being able to negotiate their plans over the phone and then going to the store to pick it up. However, not sure if it'll work with the price match as it may not show up on their system.

[sansera]

Has anyone successfully gotten credits for the 6gb plan without paying over $50 a month??

Just called retentions again and they will not budge at all unless I go over $50 and sign 3 year contract. Even then the lowest would be $63 tax in with 150 min/unlim text/6gb/cd/vm

My contract ends in a couple days so I asked them to extend my current credits for another 6 months. Only problem is, they decided to take $5 off my voiceplan credit so i'm down to $10 credits as opposed to $15. Had to downgrade my 500mb to 150mb just to stay within the same monthly costs.

I have the 6GB data with 150min. 5pmE/W, unlim text and CD for $45+tax. That is without any credits on the data though. I have a 10 voice credit and 7 dollar voice credit or feature credit for the CID. Not sure how you're still getting charged $63 with that plan and a 10 credit though.

[BloodThirst2012]

I have the 6GB data with 150min. 5pmE/W, unlim text and CD for $45+tax. That is without any credits on the data though. I have a 10 voice credit and 7 dollar voice credit or feature credit for the CID. Not sure how you're still getting charged $63 with that plan and a 10 credit though.

This is what I have
--------------------------------------
200 Mins / Unl. E/We + F2F (25$)
5pm Early Evening Calling (0$)
Call Display and Name Display (0$)
Enhanced Voice Messaging (6$)
Credit: Enhanced Voice Messaging (-6$)
2500 Text Messaging (0$)
6GB iPhone Data Access (30$)
Tethering Access (0$)
9-1-1 Municipal Tax (0.40$)
--------------------------------------
55.40$ + 2.77$ (GST) + 5.52$ (QST) = 63.69$

[Vivek07]

OK so I gave up my pursuit of getting the Nexus for $250 at Fido. But, managed to get the motorola razr XT910 for $254.

I called them up today again after my yesterday's futile attempt at getting the Galaxy Nexus for $250 on a 2-year term. I told the customer service rep that I was willing to pay $250 at max. She transferred me to customer relations, who told me that the razr would cost me $375 on a 2-year contract. I had 70.50 Fido dollars on my account and she gave me further $50 off. So, I got the phone for $254.

The base plan had to be minimum $25 to get the phone. My current plan is worth $30.50 (base plan: $17.50) and includes 250 daytime minutes, Unlimited incoming and texting, Unlimited evenings (5 PM) and weekends, Call Display with Name Display and Enhanced Voice Messaging. She made some adjustments to make the base plan $25 and offered me the same thing for $32.50.

So, I got the razr for $250 on 2-year contract with $32.50 monthly payment.

Good deal or no?

[Jimboski]

6GB option is not allowed to have any credits.

Do they still offer this anymore anyways?

[twobytwo]

I currently have City Fido + $10 Value Pack and 6GB data for $30 = $75 + tax
I have about $92 in fido dollars and am eligible to upgrade... contract ends in June.

I've been with Fido about 8 years, and am looking to upgrade to the Galaxy Nexus. Is there anything better that I can negotiate for both my plan and the phone (aside from waiving the $25 HUP fee). Can I get a credit on the $16 add-on, as I'd like the 50 Canada minutes and picture messaging)?

I was also considering renewing and getting the Galaxy Nexus... then transferring my account to Rogers (if they have a better plan)? Fido told me I could switch over to Rogers once without any cancellation charges - but I wasn't sure if there was a better price for the plan I have (other than through Wind).

[congeetime]

OK so I gave up my pursuit of getting the Nexus for $250 at Fido. But, managed to get the motorola razr XT910 for $254.

I called them up today again after my yesterday's futile attempt at getting the Galaxy Nexus for $250 on a 2-year term. I told the customer service rep that I was willing to pay $250 at max. She transferred me to customer relations, who told me that the razr would cost me $375 on a 2-year contract. I had 70.50 Fido dollars on my account and she gave me further $50 off. So, I got the phone for $254.

The base plan had to be minimum $25 to get the phone. My current plan is worth $30.50 (base plan: $17.50) and includes 250 daytime minutes, Unlimited incoming and texting, Unlimited evenings (5 PM) and weekends, Call Display with Name Display and Enhanced Voice Messaging. She made some adjustments to make the base plan $25 and offered me the same thing for $32.50.

So, I got the razr for $250 on 2-year contract with $32.50 monthly payment.

Good deal or no?

do you have any data on your plan???

[Jimboski]

do you have any data on your plan???

Base plan of $25 to get the phone and her monthly payment Is $30.. I don't think so.

All that the person listed Is all that they got Is what I'm assuming.

[Illusion1]

It could be the guidelines are more fussy on the $25 voice threshold (i.e. after credits) with the retail voice plans than retention voice plans (until recently they did not allow voice credits with any retail plans); maybe they've just generally tightened up credits ...again; or maybe you've just had bad luck and ended up with agents who took a more stingy interpretation of the guidelines...

I believe the solution being suggested was:
$30 6GB data plan
$25 retention voice plan with 200'; unl F2F & E+W; 2500SMS; VM
$8 CID+WC
$4 feature credit (hopefully still exists with today's changes)
(possibly a $5 voice credit)
this would bring you in at $59 to $54

Thank you!! I'll try this and see what happens.
I told them I didn't need all the extra stuff in the retail plan, so not sure why I wasn't offered this =S

[Amazing2]

Just renegotiate my plan and agreed to the following:

- Unlimited local calling
- 6GB data
- VM & CID
-----------------
66$ +tx /mo. (no contract)

I'm ok with this for the time being. ;)

[Jimboski]

Just renegotiate my plan and agreed to the following:

- Unlimited local calling
- 6GB data
- VM & CID
-----------------
66$ +tx /mo. (no contract)

I'm ok with this for the time being. ;)

Nice, I wonder what they can offer you If you do decide to take a contract with that..

Make sure to disable texting on your phone so you don't get hit by 20c/text, Lol.

[congeetime]

I have the 6GB data with 150min. 5pmE/W, unlim text and CD for $45+tax. That is without any credits on the data though. I have a 10 voice credit and 7 dollar voice credit or feature credit for the CID. Not sure how you're still getting charged $63 with that plan and a 10 credit though.

this would be perfect. gonna try to renegotiate and get this plan. Im having the worse luck getting a good agent.

[Jimboski]

this would be perfect. gonna try to renegotiate and get this plan. Im having the worse luck getting a good agent.

6GB offer still going on?

[thirstyears]

thirstyears, what could one expect to get if they were to use Chatr's $25 plan as leverage? For me, minutes are more important than text and I don't necessarily need LD. Is it possible to get the second $33 plan you quoted, but without the LD, making it $23?
You won't know until you try!
Note some prices have changed in the last couple days... $7CID is now $8CID&WC

I'd think this would be fairly easily done using the $25 chatr plan as leverage:
$25: 200'; unl F2F & E+W@7; 2500SMS; VM;
$10: choice of: +200' OR unl incoming (with $10 Feature Credit)
$ 8: CID+WC
renewal gift(s) of 5pm E+W and/or bonus 50'
either: {a $7Voice Credit} or {(CID-FC$4 -hopefully is still available) and (POSSIBLY a $5 Voice Credit)}

Without the $5 Voice credit the plan would come in within the range of $26 - $29. If you negotiate well and luck out with a good agent $24 might be attainable
EDIT: I just noticed the $25 chatr plans does NOT include VM, so $24 is likely to be a more challenging negotiation!

Thank you!! I'll try this and see what happens.
I told them I didn't need all the extra stuff in the retail plan, so not sure why I wasn't offered this =S
I have a teeny suspicion that you may have been dealing with retail CSRs (who haven't had access to the retention offers). Telling an agent you are considering changing carriers for a specific competitor's plan {which beats any Fido retail offering} will get you transferred to retentions

this would be perfect. gonna try to renegotiate and get this plan. Im having the worse luck getting a good agent.
If you are looking for a subsidized SmartPhone you won't be eligible for all those credits, as your voice and data plans must total >= $50 (AFTER voice and data credits)

6GB offer still going on?
Don't know about the Retail promotional version, but the retention version should be (as it has been continuously available for well over a year). Call and ask for it!

[hohohong]

1) if it meets your needs and also would meet a requirement for HUP, why not keep it?
2) Yes you would have to pay DECF. It won't be $200. In 6 month when you renew and HUP, you will be under the new rules. Total termination fees will be based on the value of the discount you received on the phone, minus the number of months since you renewed + $12.50. So, the total would be something like this:

$650: retail value of iPhone
$160: discounted price
$490= total discount

The break down would be something like:
Voice termination fee: $50 (could be $75)
Data portion: $440
Data portion would decrease by $13.61 each month ($490/36)
If you canceled data immediately, before the first month reduction in the data fee, then you would pay $440.

Even if I keep the voice contract, switching from $30 data to $10 data plan, I still have to pay $400?

[Jimboski]

^ Isn't It the same? Where It was just $30 for 6GB?

[Jimboski]

Even if I keep the voice contract, switching from $30 data to $10 data plan, I still have to pay $400?

Yes you will have to pay the DECF In order to add or change any other Data Plan that hasn't hit the required marker. In this case you had to have the $30 In order to hit the $50/monthly but to change It to the $10 Data Plan you will be under therefore you have to break the contract by paying the DECF and then you can freely add whatever data plan you want.

Pretty sure this Is how It works as It's the same for Rogers and they're both the same company so yeah haha.

[sansera]

this would be perfect. gonna try to renegotiate and get this plan. Im having the worse luck getting a good agent.

Like thirstyears said, for HUP you'll need to add VM and/or LD to get it up to $50 a month (I plan to do that in July when I am eligible).


6GB offer still going on?

As of 2 weeks ago, yes.

[thirstyears]

Like thirstyears said, for HUP you'll need to add VM and/or LD to get it up to $50 a month (I plan to do that in July when I am eligible).
Actually no.
Add-on features/Value Packs are NOT counted in the SP-HUP eligibility calculation:
{(voice plan¹) + (eligible data plan²) - (voice+data credits)} >= $50(iPhone/Android); where: ¹ voice plan excluding add-on features/VPs >= $25; ² the retail $10/100MB data plan is ineligible

[Jimboski]

Like thirstyears said, for HUP you'll need to add VM and/or LD to get it up to $50 a month (I plan to do that in July when I am eligible).



As of 2 weeks ago, yes.

I heard rumors that It ended on the 6th of Feb? Confirm Yes/No anyone!?

[blazed16]

i signed up with fido and so did my wife we both did month to month term with the unlimited canada plans...

after 2 months we decided to cancel and when we did that we both got call backs from fido to call them and hopefully they could change our minds and get us to stay..

So i called in and they asked me what i wanted to end up staying with them and i replied ''what can you offer me if i take an iphone with contract" and he told me he would offer me

1 free month
the unlimited local calls with free unlimited long distance with no zones.(So the canada unlimited basically) $40 +$10 LD
unlimited txt ---included with above
6GB Data $30
call display voicemail $10

-$4 credit a month for CD/VM

So $86 + tax

My wife called in the next day and got offered the same deal.She said she wanted something better and they said they could give here 1 month free plus 2 weeks free so total of 6 weeks but that would be the best they could do...

[Vivek07]

do you have any data on your plan???

NO data on my plan. She offered me $55 plan with 500 mb of data or $42 with 100 mb. But, I really don't need data. So, I just stuck to my original plan.
Plus, when I return my old phone, I will get $50 credit. So, technically I will be paying around $200 for the razr, which I think should be a good deal given the phone's great specs and build-quality, and its market value being around $600.

[thirstyears]

I heard rumors that It ended on the 6th of Feb? Confirm Yes/No anyone!?
As posted before, 6GB should still be available through retentions. The promotional/retail 6GB offers come and go, but I've seen nothing on HoFo to suggest the retention 6GB is ending.
If you still don't like this answer, i suggest you call and ask an agent for a quick and definitive answer.

i signed up with fido and so did my wife we both did month to month term with the unlimited canada plans...
after 2 months we decided to cancel and when we did that we both got call backs from fido to call them and hopefully they could change our minds and get us to stay..
So i called in and they asked me what i wanted to end up staying with them and i replied ''what can you offer me if i take an iphone with contract" and he told me he would offer me
1 free month
the unlimited local calls with free unlimited long distance with no zones.(So the canada unlimited basically) $40 +$10 LD
unlimited txt ---included with above
6GB Data $30
call display voicemail $10
-$4 credit a month for CD/VM
So $86 + tax
My wife called in the next day and got offered the same deal.She said she wanted something better and they said they could give here 1 month free plus 2 weeks free so total of 6 weeks but that would be the best they could do...
One has to realize that with the unlimited plans and 6GBdata, Fido's policies don't allow any recurring discounts on these options, only feature credits for any additional add-on features are permitted; this leaves very little room for negotiating.
Getting a subsidized smartphone also comes with some restrictions, though generally fewer than the 6GB/unlimited plans...
If you really need unlimited voice and lots of data you are going to pay a premium for that with Fido.
If you are in a Wind/Mobi zone, then I suggest you check out their services/reception. If they'll work for you great! Port out, don't look back, and treat yourselves to a night out once a month with your savings :-)

However, if you can get by with more modest plans, agents have far fewer restrictions and much greater flexibility in what they can offer up in your negotiations.
If you mostly use your phone from home or work where you have a wifi connection, you could always use a smartphone with a VIOP app/service for the bulk of your outgoing minutes & LD, allowing you to choose more modest options from Fido, yet still have a virtually unlimited calling plan

[Jimboski]

As posted before, 6GB should still be available through retentions. The promotional/retail 6GB offers come and go, but I've seen nothing on HoFo to suggest the retention 6GB is ending.
If you still don't like this answer, i suggest you call and ask an agent for a quick and definitive answer.

One has to realize that with the unlimited plans and 6GBdata, Fido's policies don't allow any recurring discounts on these options, only feature credits for any additional add-on features are permitted; this leaves very little room for negotiating.
Getting a subsidized smartphone also comes with some restrictions, though generally fewer than the 6GB/unlimited plans...
If you really need unlimited voice and lots of data you are going to pay a premium for that with Fido.
If you are in a Wind/Mobi zone, then I suggest you check out their services/reception. If they'll work for you great! Port out, don't look back, and treat yourselves to a night out once a month with your savings :-)

However, if you can get by with more modest plans, agents have far fewer restrictions and much greater flexibility in what they can offer up in your negotiations.
If you mostly use your phone from home or work where you have a wifi connection, you could always use a smartphone with a VIOP app/service for the bulk of your outgoing minutes & LD, allowing you to choose more modest options from Fido, yet still have a virtually unlimited calling plan

Lol I don't know why I keep asking.. Sorry.

[doubles87]

I have my Fido Contract ending in about 6 months. Should I HUP for a Galaxy Nexus or something and just sell it if I want to go back to using my iPhone 4S? I don't foresee myself leaving Canada but (as most can agree) It's nice not being tied to a contract but HUP'ing can allow me to make some money.

I wonder if Fido will do a 2 Year up for the Galaxy Nexus.

- I realize this might not be the right place to post this, sorry.

[twobytwo]

I currently have City Fido + $10 Value Pack and 6GB data for $30 = $75 + tax
I have about $92 in fido dollars and am eligible to upgrade... contract ends in June.

I've been with Fido about 8 years, and am looking to upgrade to the Galaxy Nexus. Is there anything better that I can negotiate for both my plan and the phone (aside from waiving the $25 HUP fee). Can I get a credit on the $16 add-on, as I'd like the 50 Canada minutes and picture messaging)?

I was also considering renewing and getting the Galaxy Nexus... then transferring my account to Rogers (if they have a better plan)? Fido told me I could switch over to Rogers once without any cancellation charges - but I wasn't sure if there was a better price for the plan I have (other than through Wind).

I just finished my call to renegotiate:
City Fido ($35) + $16 Value Pack (CD, call forwarding, 50 Canada LD minutes, Unlimited picture/Video Messaging) + 6GB data for $30...
=$81 - $10 credit across my 3 year contract = $71/month

Then, I want the Galaxy Nexus... $130 + HST = $146.90
minus my $92 Fido Dollars and plus HALF the HUP fee ($12.50) = $42 for the phone.

Did I do good? Just need a little affirmation before I head out to pick up the phone... Thanks

[thirstyears]

I just finished my call to renegotiate:
City Fido ($35) + $16 Value Pack (CD, call forwarding, 50 Canada LD minutes, Unlimited picture/Video Messaging) + 6GB data for $30... =$81 - $10 credit across my 3 year contract = $71/month

Then, I want the Galaxy Nexus... $130 + HST = $146.90 minus my $92 Fido Dollars and plus HALF the HUP fee ($12.50) = $42 for the phone.

Did I do good? Just need a little affirmation before I head out to pick up the phone... Thanks
^By managing a $10 monthly credit, you probably did as well as possible with those options. I would verify if the credit lasts for the whole agreement.

[sansera]

Actually no.
Add-on features/Value Packs are NOT counted in the SP-HUP eligibility calculation:
{(voice plan¹) + (eligible data plan²) - (voice+data credits)} >= $50(iPhone/Android); where: ¹ voice plan excluding add-on features/VPs >= $25; ² the retail $10/100MB data plan is ineligible

Damn sorry, forgot about that. Guess I'll need to find another way to increase my price to HUP.


I have my Fido Contract ending in about 6 months. Should I HUP for a Galaxy Nexus or something and just sell it if I want to go back to using my iPhone 4S? I don't foresee myself leaving Canada but (as most can agree) It's nice not being tied to a contract but HUP'ing can allow me to make some money.

I wonder if Fido will do a 2 Year up for the Galaxy Nexus.

- I realize this might not be the right place to post this, sorry.

You could do that, but you'll probably have to sign a 3 year in order to get significant discounts on the handset. Which means you'll be stuck with the iPhone4S for 3 years, or have to buy a new phone which may cost more than what you make on the nexus.

[Amazing2]

Nice, I wonder what they can offer you If you do decide to take a contract with that..

Make sure to disable texting on your phone so you don't get hit by 20c/text, Lol.

:-0 :facepalm: (retention dept. forgot to tell me this!)

As soon as I saw your post I called back to change the unlimited voice plan to CityFido (SMS incl.). LOL!!

Thanks Jimboski, I owe you one! ;)

And also, thanks to thirstyears & frenchguys for your devotion to this thread.

It's MUCH appreciated guys!

[Jimboski]

:-0 :facepalm: (retention dept. forgot to tell me this!)

As soon as I saw your post I called back to change the unlimited voice plan to CityFido (SMS incl.). LOL!!

Thanks Jimboski, I owe you one! ;)

And also, thanks to thirstyears & frenchguys for your devotion to this thread.

It's MUCH appreciated guys!

What's the difference between Unlimited Voice Plan and CityFido?

[Amazing2]

What's the difference between Unlimited Voice Plan and CityFido?

One is zoned (CityFido), the other isn't.

I prefer the unzoned plan but without any SMS included, it would cost me a small fortune (206 SMS last month).

[Jimboski]

One is zoned (CityFido), the other isn't.

I prefer the unzoned plan but without any SMS included, it would cost me a small fortune (206 SMS last month).

Can't you add texting for like $5?

ALSO, There are apps that you can use for texting that uses Wifi/3G so you don't really need to pay for texting, LOL.

[Amazing2]

Can't you add texting for like $5?

ALSO, There are apps that you can use for texting that uses Wifi/3G so you don't really need to pay for texting, LOL.

Did'nt know about WiFi & 3G SMS. Will look into that. Thanks Jimboski... Again :lol:

P.S. LOVE using Voip for long distance (Voip.ms & csipsimple).

[montrealsimon]

Hey guys, i need some suggestions here for my upcoming renewal fido contract.

Currently I pay 34.91 (tax included) every month for:
- Unlimited calling and receiving at anytime
- unlimited international text msg
- CD, voice mail
(I have $15 credit /mo. )

Now I need to renew my contract and would like to have Morola Razor.
They said they can only renew my $5 credit which upsets me.
They gave me two options:
First option ($60+tax):
- I keep whatever I have right now
- 500MB data
- unlimited picture and video msg

Second option ($50+tax):
- 200 min day time
- unlimited evening and weekend from 5pm
- unlimited international txt
- call display, voice mail
- unlimited picture and video msg
- 500MB data

I feel like take the $50 one but I think they can offer me better than this.
What do you say guys?

Thanks in advance!!!

[Vivek07]

OK so I gave up my pursuit of getting the Nexus for $250 at Fido. But, managed to get the motorola razr XT910 for $254.

I called them up today again after my yesterday's futile attempt at getting the Galaxy Nexus for $250 on a 2-year term. I told the customer service rep that I was willing to pay $250 at max. She transferred me to customer relations, who told me that the razr would cost me $375 on a 2-year contract. I had 70.50 Fido dollars on my account and she gave me further $50 off. So, I got the phone for $254.

The base plan had to be minimum $25 to get the phone. My current plan is worth $30.50 (base plan: $17.50) and includes 250 daytime minutes, Unlimited incoming and texting, Unlimited evenings (5 PM) and weekends, Call Display with Name Display and Enhanced Voice Messaging. She made some adjustments to make the base plan $25 and offered me the same thing for $32.50.

So, I got the razr for $250 on 2-year contract with $32.50 monthly payment.

Good deal or no?

^ This is my post from few days ago. Hopefully it helps.
And, if I return my old phone, I will get $50 credit. So, I will be paying $200 for the phone.

[L4cky]

When is Fido getting the LTE? will it be free of charge?

[airkramerika]

Is $80 the lowest one could get nowadays for unlimited canada wide + 6 Gb + CID + VM ?

$80 for unlimited canada wide + 6 Gb + CID + VM is doable, one can use KOODO's unlimited Canada wide plans as negotiating bullet for credits against CD and VM.
Hint: during negotiations with fido's CSR a very civilized and calm attitude helps.

Good luck

[josephwongcl]

Took me a few days to get around it but here's my experience dealing with retentions + CSRs with FIDO

mid 2009 - mid 2011:
Had a LG dumbphone on 2 year contract with the following plan:
$15/month- 50 minute plan
$10/month - Value Pack (Call Display/VM package)
Effective price: $25/month before tax

mid 2011:
Got an unlocked smartphone and swapped plans:
$30/month - 150 minute plan + unltd incoming
$30/month - 1GB Data
$10/month - Value Pack (Call Display/VM package)
Effective price: $70/month before tax

August 2011:
Called FIDO and argued for a better plan, argued that I was a long term customer (2.5 years, hah) and mentioned that I was within WIND's most receptive zones, hence I would switch unless I get a good deal. Note that I was very pushy because mentioning WIND (as noted before) is a laughable excuse, but I find that if you argue that you understand how they have less towers but you're within their best zones they'll cut you some slack.
I got the following credits:
"Credit: $5 Data discount" (-$5)
"Credit: Monthly Fee Discount" (-$5)
"Credit: Value Pack Loyalty Discount" (-$4)
Credits will last until August 2012
Plan remained the same
Effective price: $56/month before tax

February 2012:
Around this time I got very interested in the Samsung Galaxy Nexus, and I also had around $57 FidoDollars as well.
Called FIDO and asked for possible offers, first CSR was unhelpful, refused to extend my credits and I hung up.
Next day I got a call from an outgoing Fido representative and offered me $100 FidoDollars if I bought the Nexus + 3 year contract, I declined the offer but told him to mark it down on my record.
I called another CSR and presented them the outgoing call offer and he told me he would extend my "Credit: Monthly Fee Discount" for 3 years instead. Also mentioned why the hell I was paying $30 for 1GB when I could also get 6GB for $30, then got my new phone activation fee ($25) waived. As well, the first month fee waived.

Changed my plan to the following:
$25/month - 150 minutes (no unltd incoming)
$30/month - 6GB dataplan
$10/month - Value Pack (Call Display/VM package)

With the credits until August 2012:
"Credit: $5 Data discount" (-$5)
"Credit: Monthly Fee Discount" (-$5)
"Credit: Value Pack Loyalty Discount" (-$4)
Effective price: $51/month before tax

With the credits after August 2012 until February 2015:
"Credit: Monthly Fee Discount" (-$5)
Effective price: $60/month before tax


I feel as if I could've gotten a better deal, perhaps extend my Value Pack Loyalty Discount as well... when my august credits expire I will see if I can argue a bit more but I doubt they'll budge.

Just for fun here's the math over everything (assuming I don't sell my Nexus, gotta love unlocked penta-band phones):
Galaxy Nexus: $103 (After applying my $57 FidoDollars)
February 2012 - August 2012 Total spendings: $51 * 6 = $306
August 2012 - February 2015 Total spendings: $60 * 30 = $1800

Total spent over 3 years before tax: $2209
Total spent over 3 years after tax: $2496

Ouch.

[buzyb33]

Hello everyone,

I was content with my Fido retention plan when I agreed to sign another 2yrs with them back in September 2011, but only now have I realized that they did not give me the credits that we agreed on.

My plan includes:
200 DT $17.50
UL E+W @5pm $7 (-$7 credit)
Value pack $10 (-$4 credit)
2500 txt msg $5 (there should be a $5 credit here)
100mb flex data $10
100 cdn LD $5

Including tax, I'm paying $50 a month. -___- I didn't even get a new phone...

Is there anything I can do? I would not have renewed my contract if I had known that I wasn't getting the extra $5 credit.
Any feedback will be much appreciated!

[ceredon]

Hello everyone,

I was content with my Fido retention plan when I agreed to sign another 2yrs with them back in September 2011, but only now have I realized that they did not give me the credits that we agreed on.

My plan includes:
200 DT $17.50
UL E+W @5pm $7 (-$7 credit)
Value pack $10 (-$4 credit)
2500 txt msg $5 (there should be a $5 credit here)
100mb flex data $10
100 cdn LD $5

Including tax, I'm paying $50 a month. -___- I didn't even get a new phone...

Is there anything I can do? I would not have renewed my contract if I had known that I wasn't getting the extra $5 credit.
Any feedback will be much appreciated!
Call them up and tell them the credit is missing and you want them to add it on and to reimburse you for the last few months. If/when that fails, submit a complaint to the OOP customer service dept. If/when that fails submit a complain to CCTS asking them to force Fido to honour the end of the agreement.

[sansera]

I feel as if I could've gotten a better deal, perhaps extend my Value Pack Loyalty Discount as well... when my august credits expire I will see if I can argue a bit more but I doubt they'll budge.



When you try to extend your value pack, see if they're willing to move the data credit to a monthly voice credit (so $10 monthly voice credit and $4 VP credit).

[thirstyears]

...Also mentioned why the hell I was paying $30 for 1GB when I could also get 6GB for $30....
FYI that 1GB data plan qualified for up to a $10 data discount, so you might have negotiated 1GB for $20... unfortunately you've now changed data plans and can't go back as the 1GB plan is no longer offered.
In essence what you gained was an additional 5GB for $5 in your negotiation (once your current data credit expires, it cannot be renewed with the 6GB data plan)

[buzyb33]

Call them up and tell them the credit is missing and you want them to add it on and to reimburse you for the last few months. If/when that fails, submit a complaint to the OOP customer service dept. If/when that fails submit a complain to CCTS asking them to force Fido to honour the end of the agreement.

The first time I called the CSR was not helpfull at all.
I just called a second time to ask to speak to a supervisor but the CSR said that the promotion for the $5 credit on the $17.50 plan ended and there was nothing they could do.So now it's time to complain to the OOP!
Thank you for your help!

[mrlooneytoon]

Here was what I was offered and I took it on Sat, Feb 11, 2012.

Voice: 150 min, unlimited texts, 5pm weekdays ($25)
Data: 100mb flex ($10)
Features: Caller ID with Name Display ($7)
Credits: $7

Monthly Total = $25 + $10 + $7 - $7 = $35 + tax
2 year contract. No hardware upgrade.

I said I wasn't entirely happy since 100mb is not a lot, so I was given first three months extra 500mb plus first month free.

[josephwongcl]

FYI that 1GB data plan qualified for up to a $10 data discount, so you might have negotiated 1GB for $20... unfortunately you've now changed data plans and can't go back as the 1GB plan is no longer offered.
In essence what you gained was an additional 5GB for $5 in your negotiation (once your current data credit expires, it cannot be renewed with the 6GB data plan)

Oh snap.

I should've done more research, think if I called Fido again I have a chance to revert this change back to 1GB + the $10 data discount? I usually hit 800MB/month with regulated use, figured the 6GB was good enough so I never had to worry about going over my limit.

[Jimboski]

Oh snap.

I should've done more research, think if I called Fido again I have a chance to revert this change back to 1GB + the $10 data discount? I usually hit 800MB/month with regulated use, figured the 6GB was good enough so I never had to worry about going over my limit.

There's a thing called buyer's remorse.. You have 15 days or under 30 minutes of talk time on your phone to return everything including contracts right..? If you already agreed to the 6GB then want to change It to 1GB It would cost you the DECF. Data Early Cancellation Fee..

[thirstyears]

Oh snap.
I should've done more research, think if I called Fido again I have a chance to revert this change back to 1GB + the $10 data discount? I usually hit 800MB/month with regulated use, figured the 6GB was good enough so I never had to worry about going over my limit.
Unfortunately no, I do not believe so. (But it never hurts to call and ask for verification!)
When giving up a grandfathered plan/option one needs to be entirely sure of the decision. When changing from an older voice plan (no longer offered), agents will confirm that the change will be irreversible (usually pointing out what, if any, features/advantages of that plan you would be losing, with the switch to the new plan), and then ask if you are certain you wish to proceed; perhaps with add-on options they do not stress this point so much...


There's a thing called buyer's remorse.. You have 15 days or under 30 minutes of talk time on your phone to return everything including contracts right..? If you already agreed to the 6GB then want to change It to 1GB It would cost you the DECF. Data Early Cancellation Fee..
Yes and no...
Yes, one could use the the Fido Satisfaction Guarantee to cancel the new agreement within 15days/30' of airtime...
But no, I believe once the change is made to remove/replace an old plan or option which is no longer offered, it is irreversible. One could always choose to select other option(s) currently offered, and negotiate a different plan, but AFAIK there's no going back (in this case to the 1GB data plan). The DECF is not a factor (unless one was outside Fido's Satisfaction window, and Cx chose voice/data option(s) which would not meet the SP-HUP requirements)

[Jimboski]

Unfortunately no, I do not believe so. (But it never hurts to call and ask for verification!)
When giving up a grandfathered plan/option one needs to be entirely sure of the decision. When changing from an older voice plan (no longer offered), agents will confirm that the change will be irreversible (usually pointing out what, if any, features/advantages of that plan you would be losing, with the switch to the new plan), and then ask if you are certain you wish to proceed; perhaps with add-on options they do not stress this point so much...


Yes and no...
Yes, one could use the the Fido Satisfaction Guarantee to cancel the new agreement within 15days/30' of airtime...
But no, I believe once the change is made to remove/replace a plan or option which is no longer offered, it is irreversible. One could always choose to select other option(s) currently offered, and negotiate a different plan, but AFAIK there's no going back.

I see.. But usually they want to remove/replace because the plan they got offered Is what wasn't agreed upon.. Like missing credits and what not but I don't get how that would really work.. When you do the buyer's remorse do they leave the current existing plan till you find a new one? I mean It's equally as bad because the CSR's know you're looking for a new plan so they can be a prick about It and give you crappy offers so regardless you're going to have to take one of It..

[thirstyears]

^ I am talking specifically about grandfathered plan/options, which are older plans/options no longer offered.

If a Cx chooses to change from a grandfathered plan/option to a currently offered one, AFAIK this change is irreversible immediately upon the removal/replacement of the old option. If one then has remorse about a newly negotiated agreement which included such a change, yes the agreement could be cancelled with Fido's satisfaction guarantee, but there is no way to go back to the old plan/option, as it no longer offered.

[andrewandrew1]

Hey, does anyone know about fido's new policies as of mid january? Apparently if you want an iPhone you MUST get a $50 plan. He said if not i will have to pay a data cancellation fee even if I have data and I will have to pay close to $500 for the phone. I thought that you could get an iPhone for 169+ 200 fee = 369 if you get a plan under $50. All i really want is 100 mins, unlimited texting and 300 mb of data because i always have access to wifi. Also do they not offer the $17.50 voice plan anymore?!?! An iPhone with a $17.50 voice plan and $15 ($20-$5 credit) data add-on is all i really want. If anyone can answer my questions with good sources that would be great!

Thanks for your help in advance! :)

[Jimboski]

Hey, does anyone know about fido's new policies as of mid january? Apparently if you want an iPhone you MUST get a $50 plan. He said if not i will have to pay a data cancellation fee even if I have data and I will have to pay close to $500 for the phone. I thought that you could get an iPhone for 169+ 200 fee = 369 if you get a plan under $50. All i really want is 100 mins, unlimited texting and 300 mb of data because i always have access to wifi. Also do they not offer the $17.50 voice plan anymore?!?! An iPhone with a $17.50 voice plan and $15 ($20-$5 credit) data add-on is all i really want. If anyone can answer my questions with good sources that would be great!

Thanks for your help in advance! :)

Yes for smartphones specifically the iPhone 4S YOU ARE REQUIRED to have a $50 or $55 monthly plan on a 3 year contract including DATA. Then you will get the promotional offer of $169 etc. To cancel the data portion of the contract I'm not sure about as It may have changed depending on the new policy.

What you can do Is buy the phone outright, By outright I mean from Kijiji or RFD or whatever and use It with whatever plan you want without being restricted to paying $50/month.

[Demonoid]

Got a little question here.

If you sign a new contract let's say on Jan 6th, but your billing cycle starts on 3rd of each month.

You do not receive any credits between the days from Jan6th-Feb3rd ???? so, the credits start rolling in from feb 3rd ???? you end up paying the full price( without any credits) between Jan6th-Feb3rd ????

This is what happened to me.

I see partial charges[ without ANY CREDITS WHAT'S SO EVER ] from the date I signed the contract(that's when it started) to the start of the billing cycle, and I see a new billing cycle from 3rd to 4th of the next month[ with credits ].

WTF, WHAT KIND OF SCAM IS THIS ?????????? I should be able to get partial credits starting FROM THE DAY I SIGN THE CONTRACT, NOT THE START OF THE BILLING CYCLE ! these are voice credits, but I don't think there should be any difference.

ANYONE HAS ANY EXPERIENCE WITH THIS ????

[Jimboski]

Got a little question here.

If you sign a new contract let's say on Jan 6th, but your billing cycle starts on 3rd of each month.

You do not receive any credits between the days from Jan6th-Feb3rd ???? so, the credits start rolling in from feb 3rd ???? you end up paying the full price( without any credits) between Jan6th-Feb3rd ????

This is what happened to me.

I see partial charges[ without ANY CREDITS WHAT'S SO EVER ] from the date I signed the contract(that's when it started) to the start of the billing cycle, and I see a new billing cycle from 3rd to 4th of the next month[ with credits ].

WTF, WHAT KIND OF SCAM IS THIS ?????????? I should be able to get partial credits starting FROM THE DAY I SIGN THE CONTRACT, NOT THE START OF THE BILLING CYCLE ! these are voice credits, but I don't think there should be any difference.

ANYONE HAS ANY EXPERIENCE WITH THIS ????

I'm confused right now.. When you sign a new term your new billing cycle will take place on that day you renewed/started a new term right?

Go call them and see what they say about this..

[thirstyears]

Hey, does anyone know about fido's new policies as of mid january? Apparently if you want an iPhone you MUST get a $50 plan. He said if not i will have to pay a data cancellation fee even if I have data and I will have to pay close to $500 for the phone. I thought that you could get an iPhone for 169+ 200 fee = 369 if you get a plan under $50. All i really want is 100 mins, unlimited texting and 300 mb of data because i always have access to wifi. Also do they not offer the $17.50 voice plan anymore?!?! An iPhone with a $17.50 voice plan and $15 ($20-$5 credit) data add-on is all i really want. If anyone can answer my questions with good sources that would be great!

Thanks for your help in advance! :)-The old agreements had a slightly more balanced split between voice and data agreement credits, with smaller portion (=<$200) on the data portion (hence a maximum penalty of $200 for breaking the data agreement terms)
-Since January 22nd, NEW agreements place a much larger portion of a smartphone's subsidy on the data agreement credit (often >$400), than on the voice agreement credit (<$100); so the penalty for breaking the data agreement requirements are now significantly greater when triggered early in the agreement.
-Current requirements for a smartphone subsidy are : [(voice plan¹) + (eligible data plan²) - (voice+data credits)] >= $50(iPhone/Android); where: ¹ voice plan excluding add-on features/VPs >= $25; ² the retail $10/100MB data plan is ineligible; breaking either of the $25/$50 rules will trigger the DECF (now called ADSRF). In your scenario the only advantage of going this route is you that would still keep the $50 or $75 (not sure what the value is) voice agreement portion of the subsidy (buying a used model may prove cheaper.. so long as you don't end up with a warranty issue)

-There is no $20 data option offered as you suggested. The smaller options for data would be either the retention flex data option, or the tiered retail $10 option (not eligible with SP-HUP); with both of these your monthly charges will vary depending upon your actual data usage each month; neither of these data options qualify for a data credit.
-Also, credits have tightened up recently and the $17.50 voice plan is currently prohibited from receiving 'voice credits'.
-I suggest you read the tutorial linked in my signature for more information on available retention options, credits, and HUP rules

-As Jimbosky suggested, by not taking a subsidized iphone on agreement, you would not be subject to the $50 minimum pricing rules; & searching kijiji/CL may also prove to be a cheaper way to obtain a late model smartphone.
-With your minimal needs in a plan, there may not be much incentive for taking a new agreement, but it never hurts to see what Fido may offer as incentive for taking an agreement without a subsidized handset.

If you sign a new contract let's say on Jan 6th, but your billing cycle starts on 3rd of each month. You do not receive any credits between the days from Jan6th-Feb3rd ???? so, the credits start rolling in from feb 3rd ???? you end up paying the full price( without any credits) between Jan6th-Feb3rd ????

This is what happened to me. I see partial charges[ without ANY CREDITS WHAT'S SO EVER ] from the date I signed the contract(that's when it started) to the start of the billing cycle, and I see a new billing cycle from 3rd to 4th of the next month[ with credits ]
Standard Business Practice is for any changes you request take effect as of the start of the next billing cycle. If you ask for a change to take place effective immediately they will pro-rate the costs for new service(s) for the current billing cycle.

If you haven't already, I suggest you call and speak with an agent to ask if they can make an adjustment to also pro-rate your credits for the last billing cycle... no guarantee they will, but never hurts to ask!

[Sundog316]

I think I'm going to bite on this one...

I called just to find out procedures to port out and what my ECF would be (was going to ditch Fido for a Telus business plan, didnt want to negotiate anymore.)

200 daytime
Unlimited Evenings/Weekends (i think its 5pm, could be 7pm...)
2500 text
Call ID/VM
6 gigs data
waived HUP
3 months of full credit to my voice plan
$55 / month
Galaxy Nexus for 8dollars after using my 60-something fido dollars.

Its really just me keeping my OLD retention plan form 3yrs ago that is no longer available, and adding 6gigs of data with a bit of one time credits. The new $30 retention deal adding CID/VM and 6gig is probably better @ $59 but this one serves my purposes great and saves me about 150 bucks over 3 years. What do you guys think?

[Jimboski]

I think I'm going to bite on this one...

I called just to find out procedures to port out and what my ECF would be (was going to ditch Fido for a Telus business plan, didnt want to negotiate anymore.)

200 daytime
Unlimited Evenings/Weekends (i think its 5pm, could be 7pm...)
2500 text
Call ID/VM
6 gigs data
waived HUP
3 months of full credit to my voice plan
$55 / month
Galaxy Nexus for 8dollars after using my 60-something fido dollars.

Its really just me keeping my OLD retention plan form 3yrs ago that is no longer available, and adding 6gigs of data with a bit of one time credits. The new $30 retention deal adding CID/VM and 6gig is probably better @ $59 but this one serves my purposes great and saves me about 150 bucks over 3 years. What do you guys think?

I think It's good In terms of fulfilling what you want In your plan and the pricing seems to be good I guess.

It's much better then what some other people are getting haha.

[sansera]

I think I'm going to bite on this one...

I called just to find out procedures to port out and what my ECF would be (was going to ditch Fido for a Telus business plan, didnt want to negotiate anymore.)

200 daytime
Unlimited Evenings/Weekends (i think its 5pm, could be 7pm...)
2500 text
Call ID/VM
6 gigs data
waived HUP
3 months of full credit to my voice plan
$55 / month
Galaxy Nexus for 8dollars after using my 60-something fido dollars.

Its really just me keeping my OLD retention plan form 3yrs ago that is no longer available, and adding 6gigs of data with a bit of one time credits. The new $30 retention deal adding CID/VM and 6gig is probably better @ $59 but this one serves my purposes great and saves me about 150 bucks over 3 years. What do you guys think?

If 150min DT minutes is enough for you, you might be able to go down to $50 (though I'm not sure if that would affect your HUP eligibility).

The rules are supposed to be that your base plan minus credits and NOT INCLUDING FEATURES should be $25 or more. But since your plan is $55 minus $30 6GB = $25 for your plan + CID/VM, that means features can be used for the $25 rule? Thirstyears?

[trinxified]

My girlfriend has the $25 plan and has the $10 add-on for voicemail and caller ID.

Now we are planning to add 500mb of data for her new BlackBerry for another $25.

None of those are discounted as of yet, do you guys think it's realistic to ask retentions to at least get the $10 add-on waived and still pay the overpriced $50 plan? :(

[Jimboski]

My girlfriend has the $25 plan and has the $10 add-on for voicemail and caller ID.

Now we are planning to add 500mb of data for her new BlackBerry for another $25.

None of those are discounted as of yet, do you guys think it's realistic to ask retentions to at least get the $10 add-on waived and still pay the overpriced $50 plan? :(

Yes It Is realistic, Many people have more then 1 discount so why wouldn't your GF get any? :)!

[thirstyears]

My girlfriend has the $25 plan and has the $10 add-on for voicemail and caller ID. Now we are planning to add 500mb of data for her new BlackBerry for another $25.
None of those are discounted as of yet, do you guys think it's realistic to ask retentions to at least get the $10 add-on waived and still pay the overpriced $50 plan? :(
^unfortuantely Jimbosky's answer is not quite correct if you must meet the $50 minimum pricing (as your post is suggesting)... a $10 credit (any combination of voice and or data) with the addition of the $25 data plan would trigger the DECF.

-Did you get a subsidized smartphone or a BB with her last agreement? Smartphones carry the minimum V&D pricing of $50, but it's only $35 for BBs.
-As you did not specify, I'm assuming you have a retail $25 voice plan with the retail $10VP (CID, VM, + WC) in all the following:

-If it was indeed a smartphone, then unfortunately the only discount available might be a $4 feature credit on the $10VP; for $56 total. Another route would be to try and get the retention $30VP which adds MMS and is discounted $5 with retail plans, which would get you down to $50 (asking if there's a way to get unl MMS in your plan is probably the easiest way to be offered this $30VP)

-If it was a BB, and you know she's going to need most of that data, or wants the unl.MMS, I'd again suggest the $30VP bringing you in at $50.

-The best possible pricing on a smaller BB data option would come with a bit of strategy in your negotiations and in trying to minimize data usage the 1st month:
1) add the retail $25BB option and at the same time try to negotiate the $4 feature credit on the $10VP (if applicable) =$56total (for one month)
2) as a negotiation strategy try to minimize the data usage for the 1st month...
3) call back after your first invoice with data charges and if the data usage is minimal, it should be much easier to negotiate the retention $15 50MB-BB data option WITH a $5 data credit (just keep hinting that data is too expensive and not worth keeping when you use so little of it... IF they try and suggest one of the $10 retail BB email/social options, tell them: "NO, I can wait for a wifi connection to check email/social networks, but the data would be only really useful for the occasional maps/internet search on the go... if i could get it for around $10, it might be worth keeping").
>>This would yield the best pricing possible with the $4feature credit on the VP and the $5 data credit on the $15 BB option, bringing you in at $41/mo if data usage is under 50MB/mo; using 350MB of data/mo will bring her in at $50 with the overages; using 500MB/mo would be $54.50... (assuming overage rates are still $0.03/MB on this data plan)

If 150min DT minutes is enough for you, you might be able to go down to $50 (though I'm not sure if that would affect your HUP eligibility).

The rules are supposed to be that your base plan minus credits and NOT INCLUDING FEATURES should be $25 or more. But since your plan is $55 minus $30 6GB = $25 for your plan + CID/VM, that means features can be used for the $25 rule? Thirstyears?
-We do not know specifically which voice plan Sundog has... There was a time (long ago) when the $25 F2F retention plan included both CID & VM; it could be this is what Sundog's has from long ago...
-AFAIK No, features are NOT included in the basic HUP rule of: voice plan >= $25

-AFAIK voice credits are also not considered in this basic $25 rule; unfortunately no one from Fido has weighed in to corroborate this point with the recent uncertainty and confusion.
-From my observations, this has only come up recently and this uncertainty stems from people trying to SP-HUP and meet the >=$50 rule with the $30 6GB data plan and a RETAIL voice plan with credits. I'm not so sure the restrictions on credits were specifically in meeting either the $25 or $50 rules per say, but possibly a rather a more restrictive policy where they might include voice credits on the $25 rule with RETAIL voice plans.... This is purely speculation on my behalf, as up until recently NO VOICE CREDITS were allowed with any in-market retail plan. Then again maybe credits rules may have been recently tightened up again/even more; or maybe some people have been dealing with a few agents who have taken a more stingy interpretation of the HUP policies. Unfortunately we have not had a definitive answer to clarify this....

[trinxified]

^unfortuantely Jimbosky's answer is not quite correct if you must meet the $50 minimum pricing (as your post is suggesting)... a $10 credit (any combination of voice and or data) with the addition of the $25 data plan would trigger the DECF.

Thanks for that lengthy but informative response. I'm going to try my luck later when we call in. What is DECF? And we didn't get the BlackBerry from Fido, it is an unlocked device from a different carrier. Her current phone right now isn't a smartphone. My GF pretty much only does facebook and random surfing. Nothing big, so perhaps your idea of doing the 50MB data plan trick might work too.

[thirstyears]

Thanks for that lengthy but informative response. I'm going to try my luck later when we call in. What is DECF? And we didn't get the BlackBerry from Fido, it is an unlocked device from a different carrier. Her current phone right now isn't a smartphone. My GF pretty much only does facebook and random surfing. Nothing big, so perhaps your idea of doing the 50MB data plan trick might work too.DECF=data early cancellation fees. If you did not do/plan to do a smartphone or BB hardware upgrade with her line, then this is not a factor; nor are the $50smarphone/$35BB minimum pricing rules... so it might be possible to negotiate even further credits

[honbut]

Thanks for that lengthy but informative response. I'm going to try my luck later when we call in. What is DECF? And we didn't get the BlackBerry from Fido, it is an unlocked device from a different carrier. Her current phone right now isn't a smartphone. My GF pretty much only does facebook and random surfing. Nothing big, so perhaps your idea of doing the 50MB data plan trick might work too.

DECF - Data Early Cancellatin Fee.

Pretty much its the penalty you have to pay if you cancel your data contract early.

Well I'm not sure if this has been stated before but are you on a contract?
If not, I don't see why you can't try to fight for a voice/VP credit(beside the fact that they might offer you one).

The 50mb is probably your best option cause considering your GF won't be using too much data and bb only take a fraction of the data of a regular smartphone due to compression.
Also the overage is 3cents/mb meaning even if you use up to 100mb that month, its a 1.5$ overage..

EDIT: LOL.. TOOK TOO LONG TO POST THIS HAHA.. thirstyears beat me to it haha... but ya.. the 50mb is not a bad option to go for..

[trinxified]

DECF=data early cancellation fees. If you did not do/plan to do a smartphone or BB hardware upgrade with her line, then this is not a factor; nor are the $50smarphone/$35BB minimum pricing rules... so you might be able to negotiate even further credits


DECF - Data Early Cancellatin Fee.

Pretty much its the penalty you have to pay if you cancel your data contract early.

Well I'm not sure if this has been stated before but are you on a contract?
If not, I don't see why you can't try to fight for a voice/VP credit(beside the fact that they might offer you one).

The 50mb is probably your best option cause considering your GF won't be using too much data and bb only take a fraction of the data of a regular smartphone due to compression.
Also the overage is 3cents/mb meaning even if you use up to 100mb that month, its a 1.5$ overage..

She's on a 2-year contract and just passed her first anniversary this January. She wasn't on a smartphone or a BB before and we don't plan to do any hardware upgrade or contract renewals with Fido since we got a different phone for her to use.

And thanks for the answer about the 50mb one. What is the going rate for those? What is the cheapest BB voice and data plan I can negotiate for? Just so I know where I can get to. And she doesn't do much calling either. All she really does is texting and surfing facebook/random sites. No videos, games, etc.

[honbut]

She's on a 2-year contract and just passed her first anniversary this January. She wasn't on a smartphone or a BB before and we don't plan to do any hardware upgrade or contract renewals with Fido since we got a different phone for her to use.

And thanks for the answer about the 50mb one. What is the going rate for those? What is the cheapest BB voice and data plan I can negotiate for? Just so I know where I can get to. And she doesn't do much calling either. All she really does is texting and surfing facebook/random sites. No videos, games, etc.

AFAIK ,the decf and restrictions will not apply then since you aren't tied to either a HUP or Data contract. You are pretty much free to fight for credits XD. I think the 25$ is already pretty good for voice and u/l txt cause AFAIK most retention plans don't come with U/L TXT and they don't have the 10$ VP from retentions anymore. What I personally would do is try and get the full credits for the VP and the extra $5 for 50MB which should bring your bill to $35 + tax... Hopefully this helps

[trinxified]

AFAIK ,the decf and restrictions will not apply then since you aren't tied to either a HUP or Data contract. You are pretty much free to fight for credits XD. I think the 25$ is already pretty good for voice and u/l txt cause AFAIK most retention plans don't come with U/L TXT and they don't have the 10$ VP from retentions anymore. What I personally would do is try and get the full credits for the VP and the extra $5 for 50MB which should bring your bill to $35 + tax... Hopefully this helps

Awesome. Thanks for that. the $5 50MB data has BBM/e-mail too? And If I can get them to waive $10 package, that means we'll be paying $25 voice + $5 data

[honbut]

Awesome. Thanks for that. the $5 50MB data has BBM/e-mail too? And If I can get them to waive $10 package, that means we'll be paying $25 voice + $5 data

Yes the 50MB is for any type of data usage, so BBM, social networking, Internet, E-Mails and so on... The data option is $15 I believe, so with the $5 discount, it will become $10/month.

Take a look at the post thirstyears made. It gives you a general idea of what kind of options you can expect to be offered from retentions.. http://forums.redflagdeals.com/10978753-post7335/

[trinxified]

Yes the 50MB is for any type of data usage, so BBM, social networking, Internet, E-Mails and so on... The data option is $15 I believe, so with the $5 discount, it will become $10/month.

Take a look at the post thirstyears made. It gives you a general idea of what kind of options you can expect to be offered from retentions.. http://forums.redflagdeals.com/10978753-post7335/

Yeah I saw that. Though I'm having a hard time deciphering what they all mean and have because I'm not used to it. :o

Anyway from your help and thirsty's, I can hope for the $25 + $10 bundle plan she's currently in now, $10 bundle to be waived for the remainder of the contract and add some sort of data usage into it with a $5 discount.

[Sundog316]

-We do not know specifically which voice plan Sundog has... There was a time (long ago) when the $25 F2F retention plan included both CID & VM; it could be this is what Sundog's has from long ago...
-AFAIK No, features are NOT included in the basic HUP rule of: voice plan >= $25

-AFAIK voice credits are also not considered in this basic $25 rule; unfortunately no one from Fido has weighed in to corroborate this point with the recent uncertainty and confusion.
-From my observations, this has only come up recently and this uncertainty stems from people trying to SP-HUP and meet the >=$50 rule with the $30 6GB data plan and a RETAIL voice plan with credits. I'm not so sure the restrictions on credits were specifically in meeting either the $25 or $50 rules per say, but possibly a rather a more restrictive policy where they might include voice credits on the $25 rule with RETAIL voice plans.... This is purely speculation on my behalf, as up until recently NO VOICE CREDITS were allowed with any in-market retail plan. Then again maybe credits rules may have been recently tightened up again/even more; or maybe some people have been dealing with a few agents who have taken a more stingy interpretation of the HUP policies. Unfortunately we have not had a definitive answer to clarify this....


Yup, its the $25 F2F retention with CID/VM included in the plan.

[trinxified]

So this is what me and my GF came out with:

- 200 daytime minutes
- free after 5pm and weekends
- unlimited incoming calls
- unlimited text messaging (no MMS)
- free call display
- free voice mail
- 500 MB data

$50 plus tax. I guess it's not bad consider we were paying $35 before for the usual $25 plan and the $10 value pack, data was not even included yet.

[Jimboski]

So this is what me and my GF came out with:

- 200 daytime minutes
- free after 5pm and weekends
- unlimited incoming calls
- unlimited text messaging (no MMS)
- free call display
- free voice mail
- 500 MB data

$50 plus tax. I guess it's not bad consider we were paying $35 before for the usual $25 plan and the $10 value pack, data was not even included yet.

Good to start off first.. Then work around to improving It!

[def47]

OK so I gave up my pursuit of getting the Nexus for $250 at Fido. But, managed to get the motorola razr XT910 for $254.

I called them up today again after my yesterday's futile attempt at getting the Galaxy Nexus for $250 on a 2-year term. I told the customer service rep that I was willing to pay $250 at max. She transferred me to customer relations, who told me that the razr would cost me $375 on a 2-year contract. I had 70.50 Fido dollars on my account and she gave me further $50 off. So, I got the phone for $254.

The base plan had to be minimum $25 to get the phone. My current plan is worth $30.50 (base plan: $17.50) and includes 250 daytime minutes, Unlimited incoming and texting, Unlimited evenings (5 PM) and weekends, Call Display with Name Display and Enhanced Voice Messaging. She made some adjustments to make the base plan $25 and offered me the same thing for $32.50.

So, I got the razr for $250 on 2-year contract with $32.50 monthly payment.

Good deal or no?
A RAZR for 250$ without data??? Is it still possible, or is this guy just REALLY lucky?
Either way, he's making me dream about what I could be getting...

I'll try negotiating soon, would it be possible to get this:

FOR 25$:
- 150-200 min @5pm
- 500-2500 SMS
- CID

+ a RAZR for 250$ on a 2-year contract

(current plan in the last 6 months of contract: 25$ for 150min @5pm, unlimited SMS)

[honbut]

A RAZR for 250$ without data??? Is it still possible, or is this guy just REALLY lucky?
Either way, he's making me dream about what I could be getting...

I'll try negotiating soon, would it be possible to get this:

FOR 25$:
- 150-200 min @5pm
- 500-2500 SMS
- CID

+ a RAZR for 250$ on a 2-year contract

(current plan in the last 6 months of contract: 25$ for 150min @5pm, unlimited SMS)

Considering you are on a contract, you should be able to get CID with a credit. I was given the credit quite easily actually.
My plan right now is 30$ + tax:

$25 - 150min
U/L Eve/Wkend @ 5pm
U/L CD SMS
$ 7 - CID
($7) - CID Credit
$10 - U/L CAD LD
($5) - Monthly Credit

[def47]

Considering you are on a contract, you should be able to get CID with a credit. I was given the credit quite easily actually.
My plan right now is 30$ + tax:

$25 - 150min
U/L Eve/Wkend @ 5pm
U/L CD SMS
$ 7 - CID
($7) - CID Credit
$10 - U/L CAD LD
($5) - Monthly Credit

Alright! thanks!
and I can keep my unlimited SMS..
but since I don't need it, I'll try to add 50min to my plan if he lowers my SMS to 2500, lets see what he says

[honbut]

Alright! thanks!
and I can keep my unlimited SMS..
but since I don't need it, I'll try to add 50min to my plan if he lowers my SMS to 2500, lets see what he says

Haha, NP XD.

You know what.. YMMV, but they might give you the 50' as a bonus.. I got it for two different numbers with no contract on them.. You might wanna try to do it over two calls maybe? Might be easier that way? IDK.. really up to you.. but ya it's def. do-able..

EDIT: The credits that I have are recent so hopefully you will be able to get it too.

[def47]

Haha, NP XD.

You know what.. YMMV, but they might give you the 50' as a bonus.. I got it for two different numbers with no contract on them.. You might wanna try to do it over two calls maybe? Might be easier that way? IDK.. really up to you.. but ya it's def. do-able..

EDIT: The credits that I have are recent so hopefully you will be able to get it too.

Alright I'll try! Thank you!


Anyone knows about the RAZR for 250$ on a 2 year contract with no data, is it still possible ?


EDIT: Thanks for the answer thirstyears. I might give it a try at a higher purchase price, I have nothing to lose. :/
but thanks again for the info!

[thirstyears]

Anyone knows about the RAZR for 250$ on a 2 year contract with no data, is it still possible ?
Not for $25/month. Your dream was just that, a dream/fantasy.
I'm not saying its impossible to negotiate some kind of 2Y agreement and a higher purchase price for the Razr (Vivek07 supposedly did), but when you are effectively asking for a subsidy of $11.50/month on your phone, they are definitely not going to do that on $25/mo.

[keneng]

been with Fido for 3.5yrs and just negotiated for:

200 mins, E/W from 5pm $17.50
CID/VM/125 text $11-$7
no contract
$21.50 + tax

thanks for those who contributed to this thread and gave us the knowledge to get this plan (may not be the best but were happy with it)

any way to get iphone 4 (or 4S) at a subsidy (doesnt have to be the full subsidy) without a data plan?
do not mind going on contract with current plan

any help would be appreciated. thanks

[Jimboski]

been with Fido for 3.5yrs and just negotiated for:

200 mins, E/W from 5pm $17.50
CID/VM/125 text $11-$7
no contract
$21.50 + tax

thanks for those who contributed to this thread and gave us the knowledge to get this plan (may not be the best but were happy with it)

any way to get iphone 4 (or 4S) at a subsidy (doesnt have to be the full subsidy) without a data plan?
do not mind going on contract with current plan

any help would be appreciated. thanks

For an iPhone 4S you will need a Data contract also which Is a 2 year term on Fido right..? What's required Is a Voice and Data plan that's $50/monthly.

[thirstyears]

For an iPhone 4S you will need a Data contract also which Is a 2 year term on Fido right..? What's required Is a Voice and Data plan that's $50/monthly.
No. Data agreements are 3 years and require a base/voice plan >= $25

any way to get iphone 4 (or 4S) at a subsidy (doesnt have to be the full subsidy) without a data plan? do not mind going on contract with current plan
As of Jan 22, 2012, the majority of a subsidy on a smartphone will be on the data agreement credit. If you don't wish to be spending $50/mo on a plan, then there's really not much point in going for a subsidy.
You'd be better off buying a used iphone and keeping your current plan... even adding a $10 data option will save you heaps! $50-$31.5=$18.50/mo savings x 36 mo = $666 savings over 3Y. You can buy a used ip4 for $350-$500

[keneng]

thanks guys... i figured that buying used was the best option for us if we go with iphone 4

are there any places where we can get a new android to work on fido and under $250
just need to have a good camera and wifi

[ryanmac]

How important is it to convince them I would change carriers without a better plan? In reality we probably wouldn't but I am sick of paying the same amount for much fewer features than some of the plans I am seeing here. Specifically, the data.

Your services include:
*200+Unl.E/WE+Unl. Incoming
- 200 weekday local minutes
(7am to 5pm)
- Unlimited Eve/Wknd local
minutes
- Unlimited incoming local calls
- Unlimited text messages from
Canada to Canadian /
international wireless numbers
-100 Canadian LD minutes
-100MB Flex Data Add-on
*iPhone Value Pack

$55+tax

[thirstyears]

How important is it to convince them I would change carriers without a better plan? In reality we probably wouldn't but I am sick of paying the same amount for much fewer features than some of the plans I am seeing here. Specifically, the data.
You don't necessarily need to convince them that you are going to leave (especially if you are on agreement), but you need to convince them that you are not currently getting good value.
Get clear on what you really want/need! Is it more features for a similar price, or is it a lower price for the features you currently have/need?
Then use a real offer from one of Fido's competitors (NOT Mobi/Wind) to illustrate your point, and press the agent to offer you something similar.

[heatx-]

Is there a discount available to those who are currently on a Rogers home services bundle (home phone, internet and cable)?

[KOTHTHUWA]

hi guys, so i was lurking around this thread for the last 2 weeks or so, and learnt that lot had changed since i negtiated a sweet deal for my g/f back in 2007,(2 years) since 2010 she is without a contarct, and being paying premuim for the services,

so finaly desided we had it paying premium and start negotiating.. for negotiating with fido always the first step would be to come here and look up this thread and be familirise with latest trends with fido retentions..:D

oh boy was i disapointed to find out that , fido had indeed gone downhil since i dealt with them last 2007(at least in regards to what they willing to offer to keep a customer:-0)

ao any way long story somewhat short....

what she wanted is compettive offer for @ $60 tax in with data and voice and iphone 4s with 3 year contarct.

what she is currently in
$35 city fido (unltd everything+ global txt) + cid for $7 so basically $42 + tax
and iam also in her same account and what i have is
$35 city fido(unltd everything + global txt) +cid+vm for $10 $45+tax

but there are some months we pay more than $150 due me raking up some international mins, all and all its being always more than $100 a month for both of us:(


so about week ago after going through so many pages of this thread i finally call retention, and i had a better plan in my mind to start off the conversationn (wind mobile the love plan) being $65 for unltd everything for 2 lines including data plus 2 free BBs, it's very hard to say no to that i tell you!:cheesygri


any way first rep i talked to said she could basically give me $35 city fido plus $25 vp for $60 + tax
*****************************i have to continue in next post as the browser woudnt let me continue typing, crazy crazy *******************:-0

[KOTHTHUWA]

cont.. from previous post,

so basically they are offering unlmtd everything except data (500mb) +mms unltd in canada+ global texting +vvm for $60.

well i asked the lady to write down the offer and when i desided i would call back ,so i called them back after 2 days and
was told the same thing, that they cant do much on that , but if i chang my unltd plan perhaps they might do something. so here was the offer

200 day time mins +50 bonus
unltd icncoming
unltd eve/weekend start at 5
unltd texting(global)
500mb data
VVM+CID+ MMS UNLTD canada)
first month free ($55 value)

for $55 + tax

so basically if i drop unltd out going to like 250 mins i get $5 off, so i didnt like it either but any way asked her to note it in the profile..

so any way i called them back today hoping that i would get a guy this time as i had to deal with couple of chicks for bargaining!!

[KOTHTHUWA]

and sure enough lowand behold it was a guy:lol:

so i told him that so and so offered me this and this and how iam not happy and i would want to talk to her back so i can renegotiate with her, so he said if i wanted to he coulkd email that person and she could call me back, which i respoded by "may b you can help me instead?" :lol:

so told him what is my concerns, that 250 mins basically not enough for day time so he put me on hold and came back with this offer

450 mins (out going)
unltd incoming
unltd txt global
unltd eve w/end at 5pm
500mb data
VVM+CID+unltd mms canada wide
$55 +tax
plus half of HUP fee waived so $12.50
3year contarct iphone 4s for $31 after $156 fido dollers used(for that i have to look in to cuz he said its with the tax and allit comes to that price)
as far as i can see i should be only paying like $3 bucks as i have $156 fido dollers.. any thoughts:(


well pls do tell me what else to improve here:)

[flee2005]

and sure enough lowand behold it was a guy:lol:

so i told him that so and so offered me this and this and how iam not happy and i would want to talk to her back so i can renegotiate with her, so he said if i wanted to he coulkd email that person and she could call me back, which i respoded by "may b you can help me instead?" :lol:

so told him what is my concerns, that 250 mins basically not enough for day time so he put me on hold and came back with this offer

450 mins (out going)
unltd incoming
unltd txt global
unltd eve w/end at 5pm
500mb data
VVM+CID+unltd mms canada wide
$55 +tax
plus half of HUP fee waived so $12.50
3year contarct iphone 4s for $31 after $156 fido dollers used(for that i have to look in to cuz he said its with the tax and allit comes to that price)
as far as i can see i should be only paying like $3 bucks as i have $156 fido dollers.. any thoughts:(


well pls do tell me what else to improve here:)

Is that for 2 phones?

[KOTHTHUWA]

no it just for her phone line, iam still desiding whether to stuck with a contract or not, but iam sure the same deal could apply for my line as well

[andrewandrew1]

Hey so I was able to negotiate a decent plan for $50. This is good enough for the iPhone 4S I guess.
150 mins
unlimited after 5 pm
voicemail
Caller ID
Who called
Unlimited Texting
Unlimited Picture Messaging
500 MB of data.

I wanted long distance minutes but the person on the phone told me that i would need to have a plan for $55 for him to offer it to me, but i only need like 50 or so. Also do you think I can get 1 or 3 months free? Or extra fido dollars? Pls respond ASAP, because I will be calling early in the morning to finalize my plan tomorrow so that I can get my phone tomorrow afternoon :)

[thirstyears]

Hey so I was able to negotiate a decent plan for $50. This is good enough for the iPhone 4S I guess.
$25: 150 mins unlimited after 5 pm Unlimited Texting
$30VP -$5credit: voicemail Caller ID Who called Unlimited Picture Messaging 500 MB of data.

I wanted long distance minutes but the person on the phone told me that i would need to have a plan for $55 for him to offer it to me, but i only need like 50 or so. Also do you think I can get 1 or 3 months free? Or extra fido dollars? Pls respond ASAP, because I will be calling early in the morning to finalize my plan tomorrow so that I can get my phone tomorrow afternoon :)
-What you have is a pretty basic offer, with no credits (never the less still good value with the $30VP)
-Not sure about 1 - 3 months free or F$, but you should be able to get 50 bonus minutes without too much haggling...

-Now the agent is right, it will cost $5 more for 100'LD... what the agent didnt tell you is there is also a whole lot more you could potentially get with that extra $5 :-)
-With your current plan there is no ''room'' for any credits in the SP-HUP calculation... however if you go up to the $30 plan there is "room" for a $5 credit, so you could potentially get all this for $55:
$30: 200 mins, unlimited incoming, unlimited after 5 pm, Unlimited Global Texting
$30VP -$5credit: voicemail Caller ID Who called Unlimited Picture Messaging 500 MB of data.
$ 5: 100'CdnLD
$5 voice credit
-If you see the benefit and will make good use of all those extra features for the extra $5, then i suggest you TRY using Koodo's $40 Canada-wide plan + $15-300MB data = $55 as leverage (if they point out there is only 50sms in that offer, you can tell them you intend to use text+ or some other texting app for sending sms; plus mention there are more daytime + LD minutes)

...pls do tell me what else to improve here:)
^^ That's a very decent offer
-It might be a tough sell, but see if you can finesse 100'CdnLD for the same price (if you previously cited wind as leverage, you could mention their $45 plan includes unl LD and data, and that this would be a measure of good faith on Fido's part... & see if they'll bite. -Happy day if they do!/No big surprise if they don't.)

[joeboxer]

My credits expire end of this month. I've been seriously looking at the Wind Gallaxy Nexus $40 plan (unlimited canada wide, talk, text, data), and $249 for the Nexus on a 3 year. Can't go wrong with being locked into that for 3 years.

The only thing negative about any Wind plan is the Windzone restriction, especially if I plan to use the device as the primary GPS on my motorcycle during my trips across Canada.

This leads back to Fido Retention:

Here is the offer: 3 Year Contract for $64
$30 => 200 DT, Incoming, EW @ 5pm, Unlimited International Text
-$5 credit
$5 => 100 Canadian LD
$8 => Cid, Name disp
-4$ credit
$30 => 6 GB data
Waive admin fees
HUP to any smart phone and use of $50 trade-in (SE R520m anyone?)

No VM

But at $64, it seems unspectacular.

[joshua1]

Ok, so I just locked in the following for two years. I have had the same plan in place for the last 2.5 years and since I declined a HUP (I own a Galaxy S2), they extended my plan.

200 anytime minutes
evenings/weekends 5pm
cid/vm
2500 text
flex data

$27.50

[mokura]

Hey so I was able to negotiate a decent plan for $50. This is good enough for the iPhone 4S I guess.
150 mins
unlimited after 5 pm
voicemail
Caller ID
Who called
Unlimited Texting
Unlimited Picture Messaging
500 MB of data.

I wanted long distance minutes but the person on the phone told me that i would need to have a plan for $55 for him to offer it to me, but i only need like 50 or so. Also do you think I can get 1 or 3 months free? Or extra fido dollars? Pls respond ASAP, because I will be calling early in the morning to finalize my plan tomorrow so that I can get my phone tomorrow afternoon :)


unlimited after 5 is great!!!

[joeboxer]

My credits expire end of this month. I've been seriously looking at the Wind Gallaxy Nexus $40 plan (unlimited canada wide, talk, text, data), and $249 for the Nexus on a 3 year. Can't go wrong with being locked into that for 3 years.

The only thing negative about any Wind plan is the Windzone restriction, especially if I plan to use the device as the primary GPS on my motorcycle during my trips across Canada.

This leads back to Fido Retention:

Here is the offer: 3 Year Contract for $64
$30 => 200 DT, Incoming, EW @ 5pm, Unlimited International Text
-$5 credit
$5 => 100 Canadian LD
$8 => Cid, Name disp
-4$ credit
$30 => 6 GB data
Waive admin fees
HUP to any smart phone and use of $50 trade-in (SE R520m anyone?)

No VM

But at $64, it seems unspectacular.

Adjusted Plan: $55
$30 => 200 DT, Incoming, EW @ 5pm
-$5 credit
$5 => 100 Canadian LD
$30 => 500 GB data value pack (picture/video/text/voice messaging)
-$5 credit
6 month unlimited data (ppl say 500mb is average)

Waive admin fees, and sim upgrade
HUP to any smart phone and use of $50 trade-in (SE R520m anyone?)

The Moto RAZR just drop to $50 today, so it's a free phone, and I don't have to use my fidodollar. I don't know what to use my 220 fido dollar for now. Too bad I can't buy accessories with it.
This fido dollar is looking like a useless lame duck.

[bowmah]

HUP to any smart phone and use of $50 trade-in (SE R520m anyone?)

The Moto RAZR just drop to $50 today, so it's a free phone, and I don't have to use my fidodollar. I don't know what to use my 220 fido dollar for now. Too bad I can't buy accessories with it.
This fido dollar is looking like a useless lame duck.

With a HUP and $220 in Fido dollars, can't you get the iPhone 4S for free? Unless you prefer the RAZR over iPhone.

[joeboxer]

With a HUP and $220 in Fido dollars, can't you get the iPhone 4S for free? Unless you prefer the RAZR over iPhone.

Hmm... you bring up a good point. A 32gb 4S can rake in an average of $600+ on ebay, and if I included an unactivated sim as well ... hmmm

[ygtgxi]

Finally after 6 phone calls and I was so mad. I actually even bought a sim card already from another carrier and was going to port over. Just called in to use up my fido dollars and cancel. They finally budge and offer me the below plan.

$50 Unlimited plan.
Unlimited local calling
$10 value pack that includes CD/VM/2500 text
$10 1000 long distance minutes
$10 credit

$60+tax

Also Additional $150 credit since I am not taking a phone.

Now I was always offered the above plan, but it was the $150 credit that I was arguing about. I got offered that the first time than I got cut off and I call back 3-4 more times and I was told it was not possible and they cannot offer it and so on. So I was so mad I decided to cancel. Before i was paying about 80 dollars a month and I been with them for about 8 years. I do not think it is unreasonable for me to demand for that $150 credit since it was offered to me before. Besides its not a big deal seeing as I am paying for that much already a month. But yea took a lot of negotiation and time. I do not think it is worth it. It is probably better to port to wind and wait till it gets better but cannot resist the good network coverage that fido has.

all in all, I am happy with my plan and the $150 credit. I was also informed that fido CSR can only give one credit on a plan now. It is very hard for them to give more than 1 credit

I remember i even call in to get more credits and my plan came out to $55 taxes in. However my contract is over soon.

I tried to call in today but CSR will not budge, offer me the same plan as above and it was going to be $62+tax, free galaxy nexus if i sign 3 year plan. Since i am in sales, i use my phone a lot, sigh, no clue what to do. Combing through the recent threads, it seems like fido is really not offering lots of credits lately eh? but I really need my unlimted talk with no zone restriction as i am all over the place.

[KOTHTHUWA]

hi guys,

i have a quick question, what is the minimal plan i would be able to get without signing a contract?

what i want is unlimited incoming +cid nothing more(perhaps bit of day time mins. not much important)
do you think it possible around $15 +tax ?

minimum $15 plan (include cid +50 any time mins) so can the agent give me a full credit tfor unltd incoming or half and half($5 voice credit $5 feature credit)?

is this possible at all?

ps; the reason iam asking is i already desided to go with mobilicity's unlmtd plan ($40) unltd N/A, unltd glbl txt, unlt mms, cid,vm, unltd data. crazy deal if you ask me, but i dont want to port the number out, as this might be very well temporarily (or permenent:cheesygri )so basically i would only be paying $55 +tax for two phone lines.. possible???

[Matryx]

I've recently lost my iPhone 4 and I'm looking for a new phone. I'm currently on a 3 year contract and it ends in October 2013. What are my options? I'm currently paying $28 + taxes for
$25
200 Daytime minutes
Unlimited Evenings and Weekends
Unlimited Fido to Fido
2500 text messages

$10
Visual Voicemail
Call Display with Name Display
Who Called

$10 Flex data

Total $45 - $15 credit = $30+tax

[sansera]

hi guys,

i have a quick question, what is the minimal plan i would be able to get without signing a contract?

what i want is unlimited incoming +cid nothing more(perhaps bit of day time mins. not much important)
do you think it possible around $15 +tax ?

minimum $15 plan (include cid +50 any time mins) so can the agent give me a full credit tfor unltd incoming or half and half($5 voice credit $5 feature credit)?

is this possible at all?

ps; the reason iam asking is i already desided to go with mobilicity's unlmtd plan ($40) unltd N/A, unltd glbl txt, unlt mms, cid,vm, unltd data. crazy deal if you ask me, but i dont want to port the number out, as this might be very well temporarily (or permenent:cheesygri )so basically i would only be paying $55 +tax for two phone lines.. possible???

To get any significant discounts you'll be needing to sign a contract. May I ask what your current plan with Fido is? And perhaps what your needs actually are unless it really is 'unlimited' everything

[sansera]

I've recently lost my iPhone 4 and I'm looking for a new phone. I'm currently on a 3 year contract and it ends in October 2013. What are my options? I'm currently paying $28 + taxes for
$25
200 Daytime minutes
Unlimited Evenings and Weekends
Unlimited Fido to Fido
2500 text messages

$10
Visual Voicemail
Call Display with Name Display
Who Called

$10 Flex data

Total $45 - $15 credit = $30+tax

You're probably looking at keeping your $25 base plan and a $30 VP forgot if $5 credit possible. I believe the flex data isn't eligible for HUP. Alternatively you could buy the iPhone off kijiji and stick with this plan.

[thirstyears]

what i want is unlimited incoming +cid nothing more(perhaps bit of day time mins. not much important) do you think it possible around $15 +tax ?

minimum $15 plan (include cid +50 any time mins) so can the agent give me a full credit tfor unltd incoming or half and half($5 voice credit $5 feature credit) is this possible at all?
Doubtful, unless you can show one of Fido's competitors offering something similar
Better chance of getting the $15 plan with $3-2500' Call Forwarding ...(to your mobiliticy #)

[Matryx]

You're probably looking at keeping your $25 base plan and a $30 VP forgot if $5 credit possible. I believe the flex data isn't eligible for HUP. Alternatively you could buy the iPhone off kijiji and stick with this plan.

Yeah that was my original thought but I wanted to see if Fido will offer anything if I called retentions.
Has anyone that's been on contract try to sign a new contract without buying out their first contract? Fido told I would have to buy out my current contract at $380 before I can sign another contract. Doesn't make sense to me since I can buy an iPhone 4 for that much on kijiji. Just wanted to know if I can sign a 2 year contract with my current plan

[sansera]

Yeah that was my original thought but I wanted to see if Fido will offer anything if I called retentions.
Has anyone that's been on contract try to sign a new contract without buying out their first contract? Fido told I would have to buy out my current contract at $380 before I can sign another contract. Doesn't make sense to me since I can buy an iPhone 4 for that much on kijiji. Just wanted to know if I can sign a 2 year contract with my current plan

I doubt they will offer you much. You won't be able to get a HUP on your current plan. And no, you won't be able to cancel your current plan without a fee. To get an iPhone 4 from Fido you'd have to 1) Cancel your current contract for a fee ($380 apparently) and then 2) Sign a 3 year contract for a plan that is more than what you're paying now depending how much flex data you use. It won't be worth it.

Your best route is probably through kijiji, get a used one and wait until Feb 2013 to HUP but even then you'll have to get a more expensive contract (but no cancellation fee )

[Matryx]

aight thanks. I guess I'll get on off kjiji

[thirstyears]

I believe the flex data isn't eligible for HUPActually it is. To meet the $50HUP rule, flex would have to be combined with a voice plan >=$40 (It's the retail $10/100MB data plan that is ineligible.)

Your best route is probably through kijiji, get a used one and wait until Feb 2013 to HUP but even then you'll have to get a more expensive contract (but no cancellation fee )
Under current rules, if Matrix currently has flex data on agreement, then when he is eligible for HUP, he is grandfathered and will be eligible to renew with the SAME voice and data plans (however the credits will not auto renew).
$45 still beats $50
If he chooses not to HUP at that time, then he could probably negotiate for credits

[esq05]

So I recently called Fido and got the following plan:

200 + 50 minute bonus daytime
U/L E/W
F2F
$25
2500 text $0.00
VM $7 with $7 credit = $0.00
Call Display - $7 with $4 credit = $3
6GB Data = $30
Grand total = $58/month

The plan I was on before:
200 + 50 minute bonus daytime
U/L E/W
F2F
$25
2500 text $0.00
VM $7 with $7 credit = $0.00
Call Display - $7 with $7 credit = $0.00
100mb flex data = $10
Grand Total = $35/month

I tried to keep my VM/CD credits, but I was given some random excuse that I could only get a $4 credit on CD and not the $7 as before. Other than that, just changed my flex data to 6gb, as I was always using a lot more data and my bill was usually $50-$55 anyways. Would've been nice to have received the full CD credit...

[ygtgxi]

question

i saw on my bill, i have 3 different credits, $10, $7 and $5 credit. Beside the $10 credit, it say expire march 26/12. This means the credit expire next month. but if i dun renew my contract, does that mean the $7 and the $5 credit stay on my file?

[thirstyears]

I tried to keep my VM/CD credits, but I was given some random excuse that I could only get a $4 credit on CD and not the $7 as before. Other than that, just changed my flex data to 6gb, as I was always using a lot more data and my bill was usually $50-$55 anyways. Would've been nice to have received the full CD credit...
-It was not a "random excuse", it is actually current Fido policies.
-Your VM and it's accompanying credit are built into your $25 voice plan and will always be a part of that voice plan.
-The $7 feature credit on your add-on CID feature has been replaced by a $4 feature credit.
-Sometimes agents can offer a $7 voice credit (instead of the $4 feature credit) to fully cover the CID; but in your case offering you a $7 voice credit would have not met SmartPhone HUP requirements and triggered the DECF/ADSRF ($25voice plan+$30data plan-$7voice credit=$48 thus not meeting the $50 minimum pricing calculation/requirement for SmartPhone HUP)

[Balanar08]

-It was not a "random excuse", it is actually current Fido policies.
-Your VM and it's accompanying credit are built into your $25 voice plan and will always be a part of that voice plan.
-The $7 feature credit on your add-on CID feature has been replaced by a $4 feature credit.
-Sometimes agents can offer a $7 voice credit (instead of the $4 feature credit) to fully cover the CID; but in your case offering you a $7 voice credit would have not met SmartPhone HUP requirements and triggered the DECF/ADSRF ($25voice plan+$30data plan-$7voice credit=$48 thus not meeting the $50 minimum pricing calculation/requirement for SmartPhone HUP)

Thirstyears, my contract expires next month. Im going to try and call in on Tuesday. Do you think it'll be difficult to renew my contract? I just want everything to remain the same. In addition, gonna HUP for a galaxy nexus

200 / Unl. E/WE + F2F 25.00
Credit: Monthly credit $5 - ends Mar 16/12 -5.00
BB Data option 6GB 30.00
5pm Early Evening Calling 5.00
Enhanced Voice Messaging 6.00
Credit: Enhanced Voice Messaging -6.00
Tethering Access 0.00
Call Display w/Name Display 0.00
2500 Text Messages 0.00

[samasimo]

can i call on the weekends?

[thirstyears]

Thirstyears, my contract expires next month. Im going to try and call in on Tuesday. Do you think it'll be difficult to renew my contract? I just want everything to remain the same. In addition, gonna HUP for a galaxy nexusTechnically, I believe you should be fine. I believe everything but the $5 early eves, $5 credit, and the data are part of your grandfathered voice plan (25+30-5=$50 = OK for SP-HUP)
Doesn't hurt to be prepared with a competitors plan to justify and negotiate your current pricing (ie the $5 credit)

[esq05]

-It was not a "random excuse", it is actually current Fido policies.
-Your VM and it's accompanying credit are built into your $25 voice plan and will always be a part of that voice plan.
-The $7 feature credit on your add-on CID feature has been replaced by a $4 feature credit.
-Sometimes agents can offer a $7 voice credit (instead of the $4 feature credit) to fully cover the CID; but in your case offering you a $7 voice credit would have not met SmartPhone HUP requirements and triggered the DECF/ADSRF ($25voice plan+$30data plan-$7voice credit=$48 thus not meeting the $50 minimum pricing calculation/requirement for SmartPhone HUP)

Thanks for the breakdown - it makes more sense now. I had trouble understanding the math - Because it was broken down as below, I was under the assumption that as I have a $7 credit for explicitly for VM (Credit: Enhanced Voice Messaging), it would be the same for CID (Credit: Call Display Discount)....I used to have a $7 credit on CID as well before

Its broken down this way:
200 / Unl. E/WE + F2F 25.00
50 Bonus Minutes 0.00
6GB Data Access Package 30.00
Call Display w/Name Display 7.00
Credit: Call Display Discount -4.00
Enhanced Voice Messaging-EN 7.00
Credit: Enhanced Voice Messaging -7.00
Tethering Access 0.00
Minute Tracker 0.00
2500 Text Messages 0.00

I checked my older bills and it appears my $7 CID credit had fallen off (since my contract expired) but my $7 VM credit was always there... so the $7 credit was actually part of my base plan as you have mentioned.

Now I know it wasn't a random excuse :lol:

[syang313]

My plan will be expired in May. What I have now is $17.50 plan. I want to know if I do not renew my contract when it is expired, will I continue on $17.50 plan?
Thanks!

[iq1977]

Hello,

First time here and I had a question:

My contract expired on the 2nd of this month and I have the following:

200 / Unl. E/WE + F2F 25.00
Call Display w/Name Display 7.00
Credit: Call Display Discount -4.00
Enhanced Voice Messaging-EN 7.00
Credit: Enhanced Voice Messaging -7.00
2500 Text Messages 0.00
Total: $28.00 +tx

Virgin Mobile is offering the following:
100 Nationwide Minutes
UL EVE, W/E Nationwide
Call Display w/Name Display
Voice Messaging
UL INTL Pic/ Text Messages
Flex data Plan
Total: $30.00 +tx

I've been with Fido for close to ten years and they (Retentions) said if I wanted the Nationwide it would be an extra $10 and the Picture Messaging would be $5 a month for 100 msgs. Virgin was also offering a better phone IMO (LG Eclypse, Samsung Gio or HTC Wildfire plus accessories). Phone didn't matter too much as i have a BB Bold unlocked. anyone think Fido would match this?? Any help would be appreciated.

[honbut]

My plan will be expired in May. What I have now is $17.50 plan. I want to know if I do not renew my contract when it is expired, will I continue on $17.50 plan?
Thanks!

Yes it will continue to work afaik.. But if you have credits, they might expire so keep an eye on that.. =)

[thirstyears]

Hello,

First time here and I had a question:

My contract expired on the 2nd of this month and I have the following:

200 / Unl. E/WE + F2F 25.00
Call Display w/Name Display 7.00
Credit: Call Display Discount -4.00
Enhanced Voice Messaging-EN 7.00
Credit: Enhanced Voice Messaging -7.00
2500 Text Messages 0.00
Total: $28.00 +tx

Virgin Mobile is offering the following:
100 Nationwide Minutes
UL EVE, W/E Nationwide
Call Display w/Name Display
Voice Messaging
UL INTL Pic/ Text Messages
Flex data Plan
Total: $30.00 +tx

I've been with Fido for close to ten years and they (Retentions) said if I wanted the Nationwide it would be an extra $10 and the Picture Messaging would be $5 a month for 100 msgs. Virgin was also offering a better phone IMO (LG Eclypse, Samsung Gio or HTC Wildfire plus accessories). Phone didn't matter too much as i have a BB Bold unlocked. anyone think Fido would match this?? Any help would be appreciated.
You need to compare apples to apples...
With BOTH Fido & Virgin if you want a subsidized SmartPhone you are looking at a monthly plan with a minimum of $50 (V's talk&text plans don't qualify for subsidized SPs)
If you want to use your own BB and get a cheaper plan: BB social will cost $10 on either carrier, $15 for 100MB on Virgin, or $15 (possibly less, with a $5 data credit) for 50MB on Fido
Fewer minutes on Virgin, but with LD & global MMS+SMS.
WHAT DO YOU ACTUALLY NEED/WANT in a plan?

From looking at Virgin's websites the plan you are looking at is:
$25 100'nationwide/unlE+W@7; (choice of: ) VM/CID/50globalTexts (-or- unl global texts )
$ 5 unl global texts (cheaper than adding VM & CID @$7 each)
$ 0 zero data (Note: commitment free data won't work with BB)
$15BB 100MB data add-on
>>$45@virgin

If you negotiate with Fido, they should be able to offer you a plan with some LD and BB data for less than this price...
u can always email photos/videos or use a 3rd party app for global sms/mms

[KOTHTHUWA]

hi guys,

i have a quick question, what is the minimal plan i would be able to get without signing a contract?

what i want is unlimited incoming +cid nothing more(perhaps bit of day time mins. not much important)
do you think it possible around $15 +tax ?

minimum $15 plan (include cid +50 any time mins) so can the agent give me a full credit tfor unltd incoming or half and half($5 voice credit $5 feature credit)?

is this possible at all?

ps; the reason iam asking is i already desided to go with mobilicity's unlmtd plan ($40) unltd N/A, unltd glbl txt, unlt mms, cid,vm, unltd data. crazy deal if you ask me, but i dont want to port the number out, as this might be very well temporarily (or permenent:cheesygri )so basically i would only be paying $55 +tax for two phone lines.. possible???


hi guys, i have a update on my negotiation process..

called in today to finalise my girlfriends plan, after a bit of run around beating around the bsuh, found one of the niceset if not the best girl retention rep, to talk to.:razz:

so i basically told her that i ma not much happy about the way that fido treated me lately,(ignoring to call me back and such)

any way my prev offer was

450 min day time
unltd incoming
unltd e/w end at 5pm /7am
unltd sms global
500mb data
cid,vvm, unltd mms(canadian) ,wc
$15 credit for 36 months)
$55 plus tax with
and half of HUP waived(so $12.50)

so i asked for everything in the offer plus one month free (credit of $55) plus credit for full HUP, but she said i am getting already $15 credit monthly and it is very very difficult , but said she would do the credit of $55 but i do have to pay full HUP, so i kind of agreed to it as it is altogether credit of another $30 bucks extra:D

plus i could use trade in credit and $146 fido dollers so free iphone 4s 16gb plus another $30 plus $40 somthing off from my invoices, so i think overall it's a pretty good deal.. what do you guys think?

as for my plan
she gave me $15 plan
50 min +50 txt + 2500 call forwarding mins($3) and full credit $3 for 12 months, CID
so just $15 plus tax.. i think iam happy:razz:

[iq1977]

You need to compare apples to apples...
With BOTH Fido & Virgin if you want a subsidized SmartPhone you are looking at a monthly plan with a minimum of $50 (V's talk&text plans don't qualify for subsidized SPs)
If you want to use your own BB and get a cheaper plan: BB social will cost $10 on either carrier, $15 for 100MB on Virgin, or $15 (possibly less, with a $5 data credit) for 50MB on Fido
Fewer minutes on Virgin, but with LD & global MMS+SMS.
WHAT DO YOU ACTUALLY NEED/WANT in a plan?

From looking at Virgin's websites the plan you are looking at is:
$25 100'nationwide/unlE+W@7; (choice of: ) VM/CID/50globalTexts (-or- unl global texts )
$ 5 unl global texts (cheaper than adding VM & CID @$7 each)
$ 0 zero data (Note: commitment free data won't work with BB)
$15BB 100MB data add-on
>>$45@virgin

If you negotiate with Fido, they should be able to offer you a plan with some LD and BB data for less than this price...
u can always email photos/videos or use a 3rd party app for global sms/mms

Thanks for the reply thirstyears. I was looking at that plan, but I may have put in the incorrect data plan. It was the commitment-free data plan where you pay for only what you use up to 3GB for $30. But in all honesty I don't even need the data plan. I have a company phone for that. This plan is now used by my wife and she has no use to the data plan!! Lucky me :D!! So basically I need the talk and text. The guy in the mall here did say i could get one of the phones (plus he said he said he'd throw in some accessories) I mentioned on a Super Tab plan which is similar to Koodo's Tab-In. Pay some up front and the rest comes off the monthly bill (%10). He said No actiavation and first month free.

When i talked to Retentions earlier today, the rep said there was nothing else he could do with my plan. Maybe it's too simple/ minimal to be able to get anything else??

[thirstyears]

When i talked to Retentions earlier today, the rep said there was nothing else he could do with my plan. Maybe it's too simple/ minimal to be able to get anything else??
Again: "What is it you really need and want?" The more specific you are with an agent (as to what you actually/realistically need in your plan) the more likely they can help you...

Each carrier's offer will have slight differences... Fido gives you more daytime minutes (& early eves with an agreement)/Virgin gives you LD and Global SMS+MMS, but fewer minutes... Fido offers greater subsidies on phones/Virgin less so (nearly 2x as long to pay off your tab)

I'd think with some strategic/skillful negotiating you might be able to get:
$25 200'/unl F2F & E+W/2500sms/VM
$ 7 CID
$ 5 100'LD -OR- 100MMS
credits: $4(easy)/$7
$30-$33 total (possibly with a free/very low cost basic phone (up to LG Gossip Pro???) on a 2Yr agreement)
data day passes = $1/day, if/when you need it (non BB devices)

If you need more LD & global sms+mms with fewer daytime minutes, then yes go with Virgin for $30/mo (note: it will take 3.5yrs to pay off the tab for a $0-down ($129) LG Rumor Plus -OR- $250 up front & 5yrs7mo to pay off $200 Tab for a LG Eclypse, @$3/mo)

Apples and Oranges (just a matter of preference)

[marketb]

Just got off the phone, accepted this plan:

$29.50 + tax
200 min, Unlimited E&W @5pm
flex data -100mb (included $10)
call display & Voicemail
200 sms - unlimited incoming

It works for me since if I want more data, another $5 gives me 150MB. I am not on a contract since it expired 2 weeks ago, and I didnt sign a contract.
There is a promotion for first month free for value pack (https://www.fido.ca/web/content/options/valuepacks).

Meaning, if you already have voicemail and call display, you will qualify for the value pack credit. :D

[radio_head]

Hello,:D

I currently have a FIDO iPhone 3G, I am on the original unlimited incoming plan with CID, basic VM and my contract ended 6 months ago.

I am considering an iPhone 4S with the $30 (200 minutes, U/L Incoming, U/L Circle Calling, E&W from 5PM, U/L text) with CID, VM and Data.

Which mobile carrier has an unlimited incoming plan that rivals Fido’s? Which competitor's plan can I use to negotiate a better monthly bill with Fido?

Thank you

[louchuck]

I used this thread to help get this plan back in August 2010:

200/Unl. E/WE+Eve. 5pm $17.50
Value Pack* $10.00
5pm Evening Calling $7.00
Credit: 5pm Evening Start $-7.00
9-1-1 Municipal Tax $0.40

*Value Pack =
- Call Display with Name Display
- Enhanced Voice Messaging
- 2500 Text Messages from
Canada (to Canadian wireless
numbers)

I'm now in 6 months of my renewal period and I'm pretty satisfied with what I have (never go over minutes, don't call long distance) but I'm interested in adding some data.

Called retentions and they can offer me at best the Flex data plan ($10/100mb to $25/1GB) or $30/6GB. They said even if I sign a new contract unless I pay over $50/month there is no possible way to get a discount on a phone.

Was just wondering if anyone thinks I have any room to negotiate or is adding flex data really my only option?

[ceredon]

I used this thread to help get this plan back in August 2010:

200/Unl. E/WE+Eve. 5pm $17.50
Value Pack* $10.00
5pm Evening Calling $7.00
Credit: 5pm Evening Start $-7.00
9-1-1 Municipal Tax $0.40

*Value Pack =
- Call Display with Name Display
- Enhanced Voice Messaging
- 2500 Text Messages from
Canada (to Canadian wireless
numbers)

I'm now in 6 months of my renewal period and I'm pretty satisfied with what I have (never go over minutes, don't call long distance) but I'm interested in adding some data.

Called retentions and they can offer me at best the Flex data plan ($10/100mb to $25/1GB) or $30/6GB. They said even if I sign a new contract unless I pay over $50/month there is no possible way to get a discount on a phone.

Was just wondering if anyone thinks I have any room to negotiate or is adding flex data really my only option?

if you already had a data plan, then you could go through retentions. You would be grandfathered into the old eligibility and they can manually override the system to allow you to get a phone discounted, even with the $17.50 plan. But, since you don't have data I am not sure if the grandfathering would apply, but I expect not. In that case, you fall under the current eligibility requirements, which as they explained requires a voice plan of $25 or more and voice + data at $50 or more.

[whatchamacallit]

Hello once again.

I have been a Fido customer since 2008, and my contract expired in August 2011. For the past few months, I have been on a month-to-month plan. I'm currently on the $30 plan with a $10 add-on for voicemail and caller id.

I was given an option to renew for 24 months, with a $5 credit each month. Honestly, I was expecting more. I was wondering if I could get this plan:

$30 Fido Plan
-$5 Voice Credit
$10 Value Pack Add-On
-$5 Value Pack Credit
= $30 total before taxes.

Do you think this is possible?

I'm not getting a phone with this plan, which is ok. I was wondering if I should get a phone thats free on a 24-month contract and then sell it on eBay? Or is there a HUP fee? Can it be waived?

Thanks!

[louchuck]

I tried calling retentions again and I got this weird story, which doesn't seem to make any sense, and I was wondering what people thought:

To get the discount on a new phone I need to sign a 3 year agreement and have a plan that is at least $50 ($25 voice/$25 data). However, the rep told me that after the first month I could scale down my data plan from the $30/6gb or $25/1gb to the $10 flex plan. The idea being that to get the handset discount I need to have been billed over $50 for at least one billing cycle.

This doesn't seem to make sense given the discount is something they are offering because they are guaranteeing a bill of over $50 for 36 months.

Thoughts?

[ceredon]

I tried calling retentions again and I got this weird story, which doesn't seem to make any sense, and I was wondering what people thought:

To get the discount on a new phone I need to sign a 3 year agreement and have a plan that is at least $50 ($25 voice/$25 data). However, the rep told me that after the first month I could scale down my data plan from the $30/6gb or $25/1gb to the $10 flex plan. The idea being that to get the handset discount I need to have been billed over $50 for at least one billing cycle.

This doesn't seem to make sense given the discount is something they are offering because they are guaranteeing a bill of over $50 for 36 months.

Thoughts?
AFAIK dropping down to cheaper data plan will trigger the data cancelation fee automatically. Maybe something has changed, but I doubt it. And with the new termination fees from Jan, the data portion is no longer $200, it will be much higher (something like $440 for the iPhone, a little less each month).

[frenchguys]

Hello,:D

I currently have a FIDO iPhone 3G, I am on the original unlimited incoming plan with CID, basic VM and my contract ended 6 months ago.

I am considering an iPhone 4S with the $30 (200 minutes, U/L Incoming, U/L Circle Calling, E&W from 5PM, U/L text) with CID, VM and Data.

Which mobile carrier has an unlimited incoming plan that rivals Fido’s? Which competitor's plan can I use to negotiate a better monthly bill with Fido?

Thank you

First, "with Data" that's kinda large,, if you expect to need an average then 500MB if you need more it will change the pricing...

an unlimited incoming plan that rivals fido's 30$

Virgin offers at 35$ 200/unlim @5 + unlimited incoming + either unlit txt/MMS OR VM/CD/50 txt [tho it's canada-wide calling]

and they have 25$ 2GB

10$ vp (CD/VM)

so you would be looking at 70$

at koodo for the canada-wide, the plan with the unlim incoming is at 40$, includes Cd/VM but only 50txt and have a Flex data option so up to 1GB it can be : 60$ (65$ if you want to have unlit txt)

At fido you could get

30$ 200/unlim + unlim incoming + unlim txt
30$ vp (CD/VM/unlim MMS/500MB)
5$ vp discount
---
55$ and could get an extra 5$ discount off to make it at 50$

an alternative

30$ 200/unlim + unlim incoming + txt
5$ CD/VM
30$ 6GB (or 25$ 500MB 5$/500MB extra)
--
65$ and could get 5$ discount to make it similar to koodos or even make it at 10$ discount with some pushing.

[frenchguys]

Hello once again.

I have been a Fido customer since 2008, and my contract expired in August 2011. For the past few months, I have been on a month-to-month plan. I'm currently on the $30 plan with a $10 add-on for voicemail and caller id.

I was given an option to renew for 24 months, with a $5 credit each month. Honestly, I was expecting more. I was wondering if I could get this plan:

$30 Fido Plan
-$5 Voice Credit
$10 Value Pack Add-On
-$5 Value Pack Credit
= $30 total before taxes.

Do you think this is possible?

I'm not getting a phone with this plan, which is ok. I was wondering if I should get a phone thats free on a 24-month contract and then sell it on eBay? Or is there a HUP fee? Can it be waived?

Thanks!

Is it possible at 30$,,, technically yes it is,, likely, not really cause there is no direct competition offering all that for less than the 35$ that you were offered... is there a HUP fee? well read all the tips and trick post here and you'll find out that yes there is a 25$ fee. can it be waived? possibly

[IMWHFMPC]

i have a fido plan, I thought I have the best deal until I stumbled on this thread!!

I am currently paying $35+ tax right now, with fido since 2008
200 minutes + Unlimited evening and week-end + Unlimited Fido to Fido local calls
Unlimited incoming, 2500 text, caller id, voice mail
$10 100MB Data flex plan

the other one is a newer plan, $40+ tax right now, with fido since 2009
50 Minutes + Unlimited Evenings and Weekend + 50 text messages
2500 texts, caller id, voice mail
$10 100MB data flex

both are on 2 years contract ends in 2013 Jan. Whats the cancellation fee like? I basically don't want to switch but i want to keep the prices down like some people have $30+ tax. but i will explain to the rep i found a better deal in virgins.

advice pls

[lolatyou1]

I already have a regular plan with fido
250 mins
unl txt
unl incoming
vm
cid
eve&weekend
--
$31 (excluding taxes)


I want to add 100MB data for bb and total plan for $36, but i'll probably have to reduce minutes and reduce txts to 2500 and remove VM.. Is it possible?


and another thing, I'd prefer BIS, browsing data, app data, BBM and unl social networking, BUT i checked website and appreantly you can only choose between BIS+BBM or unl social networking+BBM.. WDF:(?

[thirstyears]

I already have a regular plan with fido
250 mins, unl incoming, eve&weekend, unl txt
vm cid
$31 (excluding taxes)

I want to add 100MB data for bb and total plan for $36, but i'll probably have to reduce minutes and reduce txts to 2500 and remove VM.. Is it possible?

and another thing, I'd prefer BIS, browsing data, app data, BBM and unl social networking, BUT i checked website and appreantly you can only choose between BIS+BBM or unl social networking+BBM.. WDF:(?
-Blackberries don't work with regular data plans, they require a BB specific data plan as RIM servers compress and encrypt BB data, so you typically use about 1/3rd the data of other smartphones
-There is no $10 DATA OPTION for BB... it's unl email -OR- unl social networking for $10; both have BBM; neither have BIS. The cheapest retail BB data plan is $25

-Retentions has a BB data option @ $15 for 50MB, and you might be able to get a $5 data credit bringing it down to $10 (you'll have full functionality with BBM, BIS, access to social networking and email, but all count towards your data allotment)

Technically this should be possible:
$25 200'; unl incoming; 1000'E+W@7; CID
$ 5 2500sms (only if you are on agreement/renew); or $10 unl (which has an available feature credit)
$15 50MB BB data
-$5 data credit
-$5 voice credit or $10 feature credit
>>$35 total
Negotiating/achieving it is the challenge... Basically you'll have to present a similar competitors' offer with BB data and ask the agent to match or beat it.

[thirstyears]

i have a fido plan, I thought I have the best deal until I stumbled on this thread!!

I am currently paying $35+ tax right now, with fido since 2008
200 minutes + Unlimited evening and week-end + Unlimited Fido to Fido local calls
Unlimited incoming, 2500 text, caller id, voice mail
$10 100MB Data flex plan

the other one is a newer plan, $40+ tax right now, with fido since 2009
50 Minutes + Unlimited Evenings and Weekend + 50 text messages
2500 texts, caller id, voice mail
$10 100MB data flex

both are on 2 years contract ends in 2013 Jan. Whats the cancellation fee like? I basically don't want to switch but i want to keep the prices down like some people have $30+ tax. but i will explain to the rep i found a better deal in virgins.

advice pls
$30 might be a bit optimistic for a fully featured plan with voice, text, cid, vm AND data. $35 - $40 is probably more realistic... Use a real plan (that would meet your actual needs) from Koodo, Virgin or Chatr in your negotiations

Your ECF = $10/month remaining, $300 Maximum, $100 Minimum (each line)

[fudge_u]

-Blackberries don't work with regular data plans, they require a BB specific data plan as RIM servers compress and encrypt BB data, so you typically use about 1/3rd the data of other smartphones
-There is no $10 DATA OPTION for BB... it's unl email -OR- unl social networking for $10; both have BBM; neither have BIS. The cheapest retail BB data plan is $25

-Retentions has a BB data option @ $15 for 50MB, and you might be able to get a $5 data credit bringing it down to $10 (you'll have full functionality with BBM, BIS, access to social networking and email, but all count towards your data allotment)

Technically this should be possible:
$25 200'; unl incoming; 1000'E+W@7; CID
$ 5 2500sms (only if you are on agreement/renew); or $10 unl (which has an available feature credit)
$15 50MB BB data
-$5 data credit
-$5 voice credit or $10 feature credit
>>$35 total
Negotiating/achieving it is the challenge... Basically you'll have to present a similar competitors' offer with BB data and ask the agent to match or beat it.

I had the following:
200/Unl. E/WE+Eve. 5pm 17.50
Credit: Monthly credit $10 -10.00
Credit: Monthly credit of $5 -5.00
BB 3Y Data opt. 50MB 15.00
Unl. incoming local calls 10.00
Value Pack 10.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00
Minute Tracker 0.00
Total before taxes: $37.50

I'm about two years into my three year contract, and I decided to ditch my BB last month. I ended up getting a Galaxy Nexus, so I removed the flex data plan and upgraded to the 6GB data plan for $15 more. The best part was, I didn't have to pay the cancellation fee for getting rid of the flex data plan.

I loved BBs, but I just got frustrated with the lack of functionality compared to Android and iPhone. I refused to get an Apple device, so I patiently waited for an Android device that could meet my needs. With the release of the GNex and ICS, I was more than ready to make the switch. I loved how Google synchronizes you account with any Android device you're logged into, so you don't have to worry about saving your contact, bookmarks, or calendar appointments. I do miss have a keyboard, but I'm slowly adapting to the Android virtual keyboard.

WG

[IMWHFMPC]

$30 might be a bit optimistic for a fully featured plan with voice, text, cid, vm AND data. $35 - $40 is probably more realistic... Use a real plan (that would meet your actual needs) from Koodo, Virgin or Chatr in your negotiations

Your ECF = $10/month remaining, $300 Maximum, $100 Minimum (each line)

thanks, will try!!!!!:)

[afiglee]

I have a prepaid Fido phone that I have been keeping for my overseas guests. Because the phone has very little use a $300 airtime balance accumulated over the years. There are also about $20 Fido dollars. I also have another phone on a monthly Fido plan.

I want to spend the airtime balance on something useful and keep the phone number. At a Fido store I was told that I could not use the prepaid airtime balance to buy a new phone.

My plan is to convert the prepaid account into a basic monthly plan. Is it a $15 plan or I can get a better deal? I should be able to transfer the airtime balance but I am afraid I will be charged the HST again when I will be spending the balance. Is it correct?
Then I want to buy a new phone using the account balance and Fido dollars. At a Fido store I was told that I would have to wait for 3 months before buying a phone for the old prepaid airtime balance. Why is that?
After the switch and a new phone can I painlessly close the account and move the phone number to a cheaper prepaid for light users (i.e. Speakout for $25 a year)? I am not going to sign a 2-3 year contract for getting a "discount" on a new phone. There are $200-$300 phones at Fido that should be OK for me. Will a Fido phone work with Speakout (Rogers network) without unlocking?

Another option I consider is to merge my current Fido monthly plan with Fido prepaid after the prepaid became a monthly plan; keep the airtime balance; move the used to be prepaid phone to Speakout and use the balance to pay the current monthly plan bills. The prepaid balance should keep my current monthly plan going for a year. Is it possible or Fido will clear my prepaid balance after I cancel the second phone (that was on prepaid before)?

If nothing works I may consider donating the balance to a charity. I know it is not the best donation option since the middlemen take a big part of the donated amount. Will I get a tax receipt for such donation?

[hkintel]

Heard that, for new and existing Fido users, the company has released a 2G/$25 data plan, with an additional 1GB for $10. According to the fine print, if you exceed your included data you will be charged in $5 increments.

http://www.fido.ca/web/content/internet/wia_email_options

It was not valid for a customer who was already under a 3 years contract ( I was just a month and 1/2 of data plan)

I'm wondering, Should I just call fido and tell them to switch me to the 2GB plan,I am paying $25 for 500mb.

Thx.

[thirstyears]

Heard that, for new and existing Fido users, the company has released a 2G/$25 data plan, with an additional 1GB for $10. According to the fine print, if you exceed your included data you will be charged in $5 increments.

http://www.fido.ca/web/content/internet/wia_email_options

It was not valid for a customer who was already under a 3 years contract ( I was just a month and 1/2 of data plan). I'm wondering, Should I just call fido and tell them to switch me to the 2GB plan,I am paying $25 for 500mb.
The $25-2GB data plan is not available on data agreement, and thus is not compatible with SmartPhone-HUP. If you currently have a data agreement, switching to this plan will trigger your DECF/ADSRF

[fudge_u]

Heard that, for new and existing Fido users, the company has released a 2G/$25 data plan, with an additional 1GB for $10. According to the fine print, if you exceed your included data you will be charged in $5 increments.

http://www.fido.ca/web/content/internet/wia_email_options

It was not valid for a customer who was already under a 3 years contract ( I was just a month and 1/2 of data plan)

I'm wondering, Should I just call fido and tell them to switch me to the 2GB plan,I am paying $25 for 500mb.

Thx.

Umm... the 6GB plan is $30. Why not just switch to that? I called in and switched to that a month ago, when I got my GNex.

WG

[from79]

Hey guys,

I have a plan that ends on january 2013 with a Sony Ericsson Vivaz pro and I think it's time for me to change to an Iphone.

My current plan:
200 mins
1000 w/e 17h
unlimited incoming
2500 txt
VM & CID
1000 mins Canada
= 35$

What could be the best Iphone 4S plan that I could get with 6Gb?

[Balanar08]

Does anyone know what is the number for retentions?

[fudge_u]

Does anyone know what is the number for retentions?

Don't call directly. I've heard they know when customers do that. Call the regular customer support number and say you want to cancel. They'll forward your call to retentions.

WG

[honbut]

Does anyone know what is the number for retentions?

There is none.. And its not advisable to use it anyways.. You could get flagged =P

[Balanar08]

Alright thanks guys.

[goldon]

Hi Guys,

My wife has a line with fido, no agreement. She called and got an offer

$17.50: 200'; unl E+W@5pm-8am
$10 100MB Flex Data
$7 VM

$34.50+tax total

Is this offer acceptable?

They said, to get this offer, she has to sign a two-year contract. Is that ture?

Thanks

[ceredon]

Hi Guys,

My wife has a line with fido, no agreement. She called and got an offer

$17.50: 200'; unl E+W@5pm-8am
$10 100MB Flex Data
$7 VM

$34.50+tax total

Is this offer acceptable?

They said, to get this offer, she has to sign a two-year contract. Is that ture?

Thanks
For the features, it is about as low as you can get with Fido today. I'm actually surprised the VM isn't $8, as I think that is the new price (maybe she already has it on her account). You might be able to get a $4 credit on the VM if you ask.

[goldon]

For the features, it is about as low as you can get with Fido today. I'm actually surprised the VM isn't $8, as I think that is the new price (maybe she already has it on her account). You might be able to get a $4 credit on the VM if you ask.

Thanks Ceredon!

How about the contract?
Does she need to sign a two-year contract?

[ceredon]

Thanks Ceredon!

How about the contract?
Does she need to sign a two-year contract?
Yes, I believe the $17.50 plan requires a contract.

[thirstyears]

Thanks Ceredon!
How about the contract? Does she need to sign a two-year contract?
-If the agent said that this offer was dependent on a signing a contract, then yes.

-In order to be offered that $17.50 voice plan, one needs to be either currently under agreement or else accept a new agreement... (If she had the plan already, she can keep it without renewing)
-If she already had that $17.50 voice plan then, you may have more bargaining room/leverage... as Ceredon said, you could try for a $4 credit on the $7 VM... (ceredon it's CID which has gone up to $8)
-usually additional credits get offered as an incentive for signing an agreement

[hwlim]

When the base plan is 17.50, is it still OK for HUP?



-If the agent said that this offer was dependent on a signing a contract, then yes.

-In order to be offered that $17.50 voice plan, one needs to be either currently under agreement or else accept a new agreement... (If she had the plan already, she can keep it without renewing)
-If she already had that $17.50 voice plan then, you may have more bargaining room/leverage... as Ceredon said, you could try for a $4 credit on the $7 VM... (ceredon it's CID which has gone up to $8)
-usually additional credits get offered as an incentive for signing an agreement

[thirstyears]

When the base plan is 17.50, is it still OK for HUP?
If you have both voice and data on agreements you may renew THE SAME voice and data plans and be eligible for smartphone-HUP. Not sure if GRANDFATHERED voice (under$25) alone is eligible for non-smartphone-HUP

[chaugh]

I'm primarily a rogers user and have manged to get pretty decent retentions plan before, but i am negotiating for my friend and wanted to know the pros' opinion on this plan or can i do better.

200 mins + F2F - $25
CID $7-4 = $3
enchanced voice messaging (not sure why i even have this) = $7 - 7 = $0
2500 texts - $0

total = 28 + tax = ~$31.

what do u think? she doesnt need data. I remmeber a long time ago i had the 17.5 + 10 value pack which is essentially what i am being offered here with F2F thrown in, altho no monthly credits is offered...

[TechGuyMTL]

Awesome thread!

I've been on the $15/50 minutes plan and decided to test my luck with a possible retention plan that could give me a bit more talk time.

My needs are basic. Here's the new plan I was offered from retentions:

200 minutes
Unlimited Evenings/Weekends starting @ 7pm
Unlimited F2F
CID + VM
2500 SMS
= $26 + taxes

I'd be happier if they gave me unlimited evenings/weekends starting @ 5, instead of 7 PM. I explained this to retentions and they met me half way by offering it for the first 6 months. I might just go ahead and accept this new plan...

What do you guys think?

[kdotc]

Right now I am on

200 minutes + Unlimited evening and week-end + Unlimited Fido to Fido local calls + Enhanced Voice Messaging + Caller ID + 2500 text messages from Canada to Canadian wireless numbers.

for $28.XX after tax

I got offered the same plan plus 50min and 6GB data for $55 - $10 credit every month so its $50.XX after tax

Still thinking if I should go with mobilicity

[Wingmirror]

Hi everybody,
Currently I have a $25 Retention plan: 200min outgoing + Incoming Free + Caller ID
My contract is finished and I continued the same rate monthly.
I called Fido a few times trying to get a good deal and renew for 3 years + Smartphone + Data

Things seem different than before: the first guy on the phone says I have been lucky and He/She is from retention and they do not connect me to the costumer retention department. They do not offer any reasonable plan.

What is the best offer that Fido has for a Smartphone + Data (100 MB is enough) + 200min outgoing + Incoming Free + Caller ID?

[farhan0001]

Hi everybody,
Currently I have a $25 Retention plan: 200min outgoing + Incoming Free + Caller ID
My contract is finished and I continued the same rate monthly.
I called Fido a few times trying to get a good deal and renew for 3 years + Smartphone + Data

Things seem different than before: the first guy on the phone says I have been lucky and He/She is from retention and they do not connect me to the costumer retention department. They do not offer any reasonable plan.

What is the best offer that Fido has for a Smartphone + Data (100 MB is enough) + 200min outgoing + Incoming Free + Caller ID?

Have a look at thirstyears post http://forums.redflagdeals.com/fido-retention-plans-376936/489/#post10978753 thats should help you out

[lin1085]

I called into Fido today, requesting more information regarding a hardware upgrade as I wanted to get an iPhone. I was informed that since I am locked in a contract for two years until July 2013, I cannot get a hardware upgrade until last 6 months of my contract. Can somebody confirm this?

[thirstyears]

I called into Fido today, requesting more information regarding a hardware upgrade as I wanted to get an iPhone. I was informed that since I am locked in a contract for two years until July 2013, I cannot get a hardware upgrade until last 6 months of my contract. Can somebody confirm this?
Correct. Unless you want to pay your ECF/DECF (up to $500) to buy out your current agreement. You might be better off buying a used iphone if you really want one now...

[ultraslow]

Does anyone know if Fido is still giving $50 trade-in credit for old phone when renewing contract and upgrading handset?

I remember hearing about this promo but can't find anything on their website.

[TechGuyMTL]

Spoke to retentions again and accepted their new offer:

200 minutes
Unl. Incoming Calls for 3 months
Unl. E&W = @ 5 pm for 6 months + @ 7 pm after 6 months
Unl. F2F
CID + VM
2500 texts

Total: $26 + taxes

No contract. No data required. Better than my previous $15/50 + value pack plan!

[ygtgxi]

hi

Can someone help me pleasE?

My current plan is $50 Unlimited talk across NA, no roaming charges, I believe i also pay $10 for value pack which gives me unlimited text/CID/VM/call forwarding and also $10 flex data. I also currently have $10 and $7 and $5 in credits.

I am trying to renew with fido on a 3 year contract and they giving me the galaxy nexus whch i have to pay like $50 after using close to $100 of my fido dollars. The main thing is they said with this renew, they can only give me $4 in credit which would make my plan $66 plus tax.

Previously a rep told me he could do $62 plus tax. However i have call in 2 more times and both said they cannot do $62 plus tax.

It is just furstrating i guess as my plan is going to jump from 48-->$66 plus tax. Mobilicity has $40 plus tax unlimited everything. However I do like the fact fido has coverage across ontario as I travel a lot all over the place. is there more credits that could be applied or something to help? From reading this forum, it seems like they cannot apply credits towards my plan:(

[aljavi]

Hi, I have been a Rogers customer for 4 years with retention plan, my contract finished 1 week ago, so i am planing to move to Fido, because Rogers's service is so expensive and they can't renew my credits and they can't offer a good deal. I would like to know what do I have to do to get a retention with Fido? I was checking the plans with Fido, and the VM and CD are not included, so how can i get a credit discount for this?
I was thinking to move to Fido with my same phone without upgrade my phone, after i will be in Fido, is it possible to negotiate a Retention Plan? I would like to have a new phone, but i am expecting the new models.
Please let me know if some of you had a similar experience. Thanks.

[honbut]

Hi, I have been a Rogers customer for 4 years with retention plan, my contract finished 1 week ago, so i am planing to move to Fido, because Rogers's service is so expensive and they can't renew my credits and they can't offer a good deal. I would like to know what do I have to do to get a retention with Fido? I was checking the plans with Fido, and the VM and CD are not included, so how can i get a credit discount for this?
I was thinking to move to Fido with my same phone without upgrade my phone, after i will be in Fido, is it possible to negotiate a Retention Plan? I would like to have a new phone, but i am expecting the new models.
Please let me know if some of you had a similar experience. Thanks.

For all new accounts, you need to be with them for at least 90 days before they will transfer you to retention, but there have been cases where some people have been able to reach retention within the 90 days so its YMMV. For VM and CID, you can add them individually or get a VP but they don't come cheap and since their change in pricing, I'm not too sure how much credits apply to the VP anymore since I haven't been following up with the fido thread.

If you are looking for a new phone from fido, then you will have to follow the Smartphone HUP guidelines which is minimum 25$ Voice(excluding features) + 25$ Data all after credits applied making your plan a minimum of $50. IIRC, retention will not break that rule meaning the amount of credits will most likely be for your VM, CID, and maybe a $5 credit to make your bill $50 + tax.

Someone correct me if something is wrong =P

[shylok]

The 4$ is off the value pack, you can get a credit on the voice plan. Just have to find the right agent. I have this plan with rogers. As of jan I renewed with 25+ in credits



hi

Can someone help me pleasE?

My current plan is $50 Unlimited talk across NA, no roaming charges, I believe i also pay $10 for value pack which gives me unlimited text/CID/VM/call forwarding and also $10 flex data. I also currently have $10 and $7 and $5 in credits.

I am trying to renew with fido on a 3 year contract and they giving me the galaxy nexus whch i have to pay like $50 after using close to $100 of my fido dollars. The main thing is they said with this renew, they can only give me $4 in credit which would make my plan $66 plus tax.

Previously a rep told me he could do $62 plus tax. However i have call in 2 more times and both said they cannot do $62 plus tax.

It is just furstrating i guess as my plan is going to jump from 48-->$66 plus tax. Mobilicity has $40 plus tax unlimited everything. However I do like the fact fido has coverage across ontario as I travel a lot all over the place. is there more credits that could be applied or something to help? From reading this forum, it seems like they cannot apply credits towards my plan:(

[thirstyears]

hi

Can someone help me pleasE?

My current plan is $50 Unlimited talk across NA, no roaming charges, I believe i also pay $10 for value pack which gives me unlimited text/CID/VM/call forwarding and also $10 flex data. I also currently have $10 and $7 and $5 in credits.

I am trying to renew with fido on a 3 year contract and they giving me the galaxy nexus whch i have to pay like $50 after using close to $100 of my fido dollars. The main thing is they said with this renew, they can only give me $4 in credit which would make my plan $66 plus tax.

Previously a rep told me he could do $62 plus tax. However i have call in 2 more times and both said they cannot do $62 plus tax.

It is just furstrating i guess as my plan is going to jump from 48-->$66 plus tax. Mobilicity has $40 plus tax unlimited everything. However I do like the fact fido has coverage across ontario as I travel a lot all over the place. is there more credits that could be applied or something to help? From reading this forum, it seems like they cannot apply credits towards my plan:(
Current rules at Fido prohibit 'voice credits' on any unlimited voice plan (as well as the $17.50 plan). Your current credits ($10, $7 & $5) are all voice credits, which cannot be renewed with your current plan, under current rules.
No 'data credit' is available with flex data.
The only credits allowed with your options are 'feature credits', which would be the $4 credit off your value pack. So $66 is the correct price.

Given that you were offered to renew your plan for $62, you could ask to speak to a Team Leader to have that offer honoured (helps if you have the date, time, agent's name, and interaction # for that call). If this is unsuccessful then file a compliant with Fido's OOTP (step 3): http://www.fido.ca/web/page/portal/Fido/Make_A_Complaint
I also suggest you file a complaint with CCTS (as well as the OOTP) if the TL does not help you... http://www.ccts-cprst.ca/complaints

The 4$ is off the value pack, you can get a credit on the voice plan. Just have to find the right agent. I have this plan with rogers. As of jan I renewed with 25+ in credits
Please, Fido is not Rogers, Rogers is not Fido. True Rogers owns Fido, but they are not the same company; they have different offerings and rules. One only needs to look a the policy of stacking contracts... Fido stacks contracts Rogers does not.

Policy doesn't change with getting the right agent, though sometimes agents do make mistakes. Trying to get a mistake within an offer honoured can be challenging, as other agents cannot honour the mistake and need to get a TL to implement that offer, else they be disciplined (along with the 1st agent who made the offer with the mistake). I explained the process above.

[thirstyears]

Does anyone know if Fido is still giving $50 trade-in credit for old phone when renewing contract and upgrading handset?
I remember hearing about this promo but can't find anything on their website.
Yes, it's here: http://www.fido.ca/web/content/whyfido/why_fido&cm_sp=Consumer-_-Q1_FidoTrade_EN-_-WN_hero_slot2#fidotrade_tab

[afiglee]

I have a prepaid Fido phone that I have been keeping for my overseas guests. Because the phone has very little use, $300 airtime balance accumulated over the years. There are also about $20 Fido dollars. I also have another phone on a monthly Fido plan.

I want to spend the airtime balance on something useful and keep the phone number. At a Fido store I was told that I could not use the prepaid airtime balance to buy a new phone.

My plan is to convert the prepaid account into a basic monthly plan. Is it a $15 plan or I can get a better deal? I should be able to transfer the airtime balance but I am afraid I will be charged the HST again when I will be spending the balance. Is it correct?
Then I want to buy a new phone using the account balance and Fido dollars. At a Fido store I was told that I would have to wait for 3 months before buying a phone for the old prepaid airtime balance. Why is that?
After the switch and a new phone can I painlessly close the account and move the phone number to a cheaper prepaid for light users (i.e. Speakout for $25 a year)? I am not going to sign a 2-3 year contract for getting a "discount" on a new phone. There are $200-$300 phones at Fido that should be OK for me. Will a Fido phone work with Speakout (Rogers network) without unlocking?

Another option I consider is to merge my current Fido monthly plan with Fido prepaid after the prepaid became a monthly plan; keep the airtime balance; move the used to be prepaid phone to Speakout and use the balance to pay the current monthly plan bills. The prepaid balance should keep my current monthly plan going for a year. Is it possible or Fido will clear my prepaid balance after I cancel the second phone (that was on prepaid before)?

If nothing works I may consider donating the balance to a charity. I know it is not the best donation option since the middlemen take a big part of the donated amount. Will I get a tax receipt for such donation?

Nobody knows the rules about moving prepaid to a monthly plan and using the balance?

[happynemo]

Is there any room for bargaining in a flex data plan? eg. I want more than 100 mb for my $10...

[thirstyears]

Nobody knows the rules about moving prepaid to a monthly plan and using the balance?
Have you called Fido to ask? A Fido agent would be able to provide you with the quickest and most accurate answer.

Is there any room for bargaining in a flex data plan? eg. I want more than 100 mb for my $10...
No data credits are available with Flex Data, if that's what your seeking... Flex goes up in $5 increments at thresholds of 100, 150, and 500MB; after 1GB ($25) it adds additional $0.05 per MB for anything over 1GB
If you are likely to consistently use between 150-200MB/mo then the retail $10/100MB might offer some savings over flex ($15 gets you 150MB wikth flex -vs- 200MB with retail); unfortunately the retail plan is not compatible with SmartPhone-HUP 3Yr data agreements.

[afiglee]

Have you called Fido to ask? A Fido agent would be able to provide you with the quickest and most accurate answer.



I know you can switch and keep the balance as a "good will". I am more concerned about the second part of the plan. Do you think a Fido agent will be helpful if I tell them I am going to move away from Fido after getting a phone?

[frenchguys]

Nobody knows the rules about moving prepaid to a monthly plan and using the balance?

To switch from prepaid to monthly, you will have to choose from any plan on fido.ca currently. In term of the balance that you currently have on your prepaid account,(as well as your fido $) you will be able to keep them as it will be applied on the monthly account.

It will be seen as if you had made an over payment, meaning that yes month after month you will still get charged the taxes on the MSF even when using that overpayment.

In all cases, to change from prepaid to monthly you will have to make the change over the phone as it is NOT possible to do it in store.

Agent in store said that you would have to wait 3months because simply because during the first 90 days any purchase of phone is pay-on-delivery, you won't have to put the cost of the phone on the account. However you said you already have a monthly account, which means that you will have to transfer your prepaid line to your current account, I guess that you have that monthly account for more than 3-months which means that you do not have to worry about that.

[meemo]

I currently have this plan with Fido for $57.50+tax:

200/Unl. E/WE+Eve. 5pm 17.50
Value Pack* 10.00
6GB Internet Option 30.00
Tethering Access 0.00
5pm Evening Calling 7.00
Credit: 5pm Evening Start -7.00

*Value Pack
- Call Display with Name Display
- Enhanced Voice Messaging
- 2500 Text Messages from Canada (to Canadian wireless numbers)

I can get this Telus plan for $50+tax:

250 daytime minutes (per second billing)
Unlimited evenings and weekends @ 6pm
Called ID & Voicemail 25 included
Unlimited local incoming calls
Unlimited local telus to telus calling
Unlimited Canadian text
6GB of data
Call forwarding, conference calls, call waiting included
$0.08 domestic long distance rate
No system or 911 fees

My contract expired last year with Fido. I stayed with them for over 3 years and have accumulated about $125 in Fido dollars.

My question is:
- what are the chances of this plan being matched in order for me to continue with Fido?
- if not, I will move on to Telus. Is there any way to redeem the Fido dollars to pay off my bill or at least part of my bill? Maybe I can get the Nexus and move to Telus with it? I'd rather pay off the bill though as Telus is giving me a $150 come-to-me credit.

[thirstyears]

^ Fido$ cannot be used to pay your bill; they basically can only be used to try a new service, purchase a travel pack, or for a handset purchase.

You'd likely be offered something like this: $55 for 6GB/250daytime/unl F2F & E+W@5/VM/2500sms/unl incoming/CID+WC with a free smartphone (using your Fido$), on a 3Yr agreement
You might get offered something better, or not... You won't know until you call and ask!

[wai_lai416]

To switch from prepaid to monthly, you will have to choose from any plan on fido.ca currently. In term of the balance that you currently have on your prepaid account,(as well as your fido $) you will be able to keep them as it will be applied on the monthly account.

It will be seen as if you had made an over payment, meaning that yes month after month you will still get charged the taxes on the MSF even when using that overpayment.

In all cases, to change from prepaid to monthly you will have to make the change over the phone as it is NOT possible to do it in store.

Agent in store said that you would have to wait 3months because simply because during the first 90 days any purchase of phone is pay-on-delivery, you won't have to put the cost of the phone on the account. However you said you already have a monthly account, which means that you will have to transfer your prepaid line to your current account, I guess that you have that monthly account for more than 3-months which means that you do not have to worry about that.

not necessary true.. while technically it's possible to transfer your remaining balance over to your monthly plan. MOST agent will not do it and tell you you'll lose your credit. Don't bother trying to walk into a store and ask them to do it.. they have less ability than the people on the phone. I used to work at the retail level for Fido and we can't do anything to accounts other than make payments and add options. Anything else have to be done over the phone. I know some ppl that works on the phone, and almost all of them refuses to transfer credit from prepaid to the monthly account. I'm guess it's because of all the extra steps they have to go thru, get an approval depending on the amount, and have to right a detailed explanation regarding the credit.

[kwunn]

Is the 30$ 6gb data plan still available or they stopped it? I got the 27$ 200mins 2500 texts + flex data but i will be needing way more data very soon to tether it (iphone). If its no more available what is the best bang for the bucks data plan retention can get me right now and can be tethered?
Thanks!

[ceredon]

6GB is at least available through Retentions and maybe still on promo from regular CSR. It requires a 3 year contract. They also now have $25/2GB with no contract required or allowed (means no HUP however).

[frenchguys]

not necessary true.. while technically it's possible to transfer your remaining balance over to your monthly plan. MOST agent will not do it and tell you you'll lose your credit. Don't bother trying to walk into a store and ask them to do it.. they have less ability than the people on the phone. I used to work at the retail level for Fido and we can't do anything to accounts other than make payments and add options. Anything else have to be done over the phone. I know some ppl that works on the phone, and almost all of them refuses to transfer credit from prepaid to the monthly account. I'm guess it's because of all the extra steps they have to go thru, get an approval depending on the amount, and have to right a detailed explanation regarding the credit.

ummm, That's why I did say that the transfer from prepaid to monthly HAD to be done over the phone,,, I never said otherwise, and actually, in store it simply can't be done. (tho Corporate store (so basically flagships) can only recently (like new of this week) complete them)

as for the most agent will not do it.. well they're bad agents cause in the procedure for migration from prepaid to monthly there is a step to call to the prepaid department to verify the current balance and apply that amount using a specific code in.

Is there people that cut it short, maybe, unfortunately there's always those, but I doubt that it's most agent,,,,

Also I can assure you that everything I said is true.

[afiglee]

frenchguys and wai_lai416, thanks for the info!

I know sales people at Fido stores are powerless. I asked them because they should have some knowledge how the system works. The plan transfer will be done over the phone.

I am just hoping Fido will allow me to keep the balance (or the phone) after I transfer and disconnect the prepaid phone. Otherwise I would have to keep it bleeding until the transferred balance runs out. Somewhere in this or another forum somebody wrote that if a prepaid is converted into a monthly plan the balance will not be refunded when the service is cancelled. So one has to use the balance somehow.

[hwlim]

I transferred my prepaid plan to postpaid(???) plan before. The balance was transferred but I had to call Fido again and it was done manually.



frenchguys and wai_lai416, thanks for the info!

I know sales people at Fido stores are powerless. I asked them because they should have some knowledge how the system works. The plan transfer will be done over the phone.

I am just hoping Fido will allow me to keep the balance (or the phone) after I transfer and disconnect the prepaid phone. Otherwise I would have to keep it bleeding until the transferred balance runs out. Somewhere in this or another forum somebody wrote that if a prepaid is converted into a monthly plan the balance will not be refunded when the service is cancelled. So one has to use the balance somehow.

[slydevil]

If you have both voice and data on agreements you may renew THE SAME voice and data plans and be eligible for smartphone-HUP. Not sure if GRANDFATHERED voice (under$25) alone is eligible for non-smartphone-HUP

This seems at the heart of some confusion I'm having. I'm a long-time Fido customer, no agreement, no smart-phone (dumb-phone), my current plan is:

200min/ unl. E/WE + F2F
VM, Call display
Mobilmail
2500 txt mssg
25min CDN long distance
$33

I'd like to get an iphone 4S. One of the plans mentioned in a previous post sound perfect:

$17.50: 200'; unl E+W@5pm-8am
$10 100MB Flex Data
$7 VM
$34.50+tax tota 2yr contract

But am I correct I cannot negotiate for this plan because it violates the $50 minimum rule ($25voice/$25data)? Maybe I'm not sure for whom this rule comes into play.

Thanks, SD

[honbut]

This seems at the heart of some confusion I'm having. I'm a long-time Fido customer, no agreement, no smart-phone (dumb-phone), my current plan is:

200min/ unl. E/WE + F2F
VM, Call display
Mobilmail
2500 txt mssg
25min CDN long distance
$33

I'd like to get an iphone 4S. One of the plans mentioned in a previous post sound perfect:

$17.50: 200'; unl E+W@5pm-8am
$10 100MB Flex Data
$7 VM
$34.50+tax tota 2yr contract

But am I correct I cannot negotiate for this plan because it violates the $50 minimum rule ($25voice/$25data)? Maybe I'm not sure for whom this rule comes into play.

Thanks, SD

Yes, also, iPhone 4s only comes in 3yr contracts not 2.

[wulipai]

I currently have this plan with Fido for $57.50+tax:

200/Unl. E/WE+Eve. 5pm 17.50
Value Pack* 10.00
6GB Internet Option 30.00
Tethering Access 0.00
5pm Evening Calling 7.00
Credit: 5pm Evening Start -7.00

*Value Pack
- Call Display with Name Display
- Enhanced Voice Messaging
- 2500 Text Messages from Canada (to Canadian wireless numbers)

I can get this Telus plan for $50+tax:

250 daytime minutes (per second billing)
Unlimited evenings and weekends @ 6pm
Called ID & Voicemail 25 included
Unlimited local incoming calls
Unlimited local telus to telus calling
Unlimited Canadian text
6GB of data
Call forwarding, conference calls, call waiting included
$0.08 domestic long distance rate
No system or 911 fees

My contract expired last year with Fido. I stayed with them for over 3 years and have accumulated about $125 in Fido dollars.

My question is:
- what are the chances of this plan being matched in order for me to continue with Fido?
- if not, I will move on to Telus. Is there any way to redeem the Fido dollars to pay off my bill or at least part of my bill? Maybe I can get the Nexus and move to Telus with it? I'd rather pay off the bill though as Telus is giving me a $150 come-to-me credit.


Could you advise how you get that Telus plan offer at $50 with a $150 port in credit?

[FrodoX]

so i have 4 lines with fido. 3 on 3 year terms and about 1.5 years left on each approximately. I got really decent deals on them. the 4th line is month to month which has been active for about 2 years.
plan on the 4th line is:

25$
200 min
even weekends free
fido to fido
vm
cd (credited so its free)

now the minute tracker did not send a text at 100% so my cousin kept using the phone. he went over by 1000min.
i called fido and spoke to 6 reps (3 customer service and 3 customer relations)
and one of them "SUGGESTED" me to cancel my line!!
i have a bill of 400$ more than normal and instead of trying to help me out she suggests me to cancel my line
and she says all she can do is reduce 25% of the over charge. i refused so she said "i can forward you to account recivables to make payment arrangements"
and i asked her why she is telling me that, and she says "its just a suggestion"
I NEVER ASKED FOR YOUR SUGGESTION!!!
i asked her to stick to the point n she started telling me that my account has 90$ credits and that fido credits me a lot and that the credits I am asking for is not possible
whereas those credits that I have from the time i started my contract was to hook me in! she stated that i am asking "fido to help me on my bill". NO! i dont need help paying my bill! its paid every month!
i wasnt calling in and begging for money!!??!! If the min tracker is a service and not working, its not my responsibility! 2 years the line has been less than 50$ and on average 200-300min total usage in daytime.

she pissed me off soo bad and then i took her suggestion...i cancelled 2 lines and ill port out the other 2 (n pay the hefty charges) and then the 5 lines on my dad's account are gonna
get transferred out.

THANK YOU VERY MUCH ALISON! YOU WERE THE WORST CUSTOMER RELATIONS REP! CONGRATULATIONS!

any suggestions? i have never EVER had such bad customer service! i should have "suggested" her to quit her job!

[habs_fan_09]

Hi,
I guess I've been lied by CSr for my plan. I called two times and both said that I effectively have the Unlimited Internet Data Plan on my Blackberry for the next 9th month but then when I call for a 3rd time in the same week, the CSr said that there is no such option that exist with Fido. I am so in %$?*$? with them and they told me they can't do anything (because I just sign a new contract earlier this february). The maximum the CSR could do was add me a 15$ Blackberry Data plan that includes 50mb and unlimited internet for the first 3 months. Again, I don't know if the CSr is lying to me but I will call back this week to check if that offer is still valid.

Right now I am paying for 37$ I got the basic 25$ promo plan (LD) + 10$ Social Network / BBM + CID (2$) + some bonus.

On a another note, Fido promised me 140$ if I could refer someone and add that person to my account. I signed a new contract at the Futureshop Store and add the line to my account and when I called back Fido they told me that they wouldn't give me the 140$ which was 50$ by person and a 40$ for referal bonus (20$/person)

Can I do anything in order to take that 140$ back? I called them and they said they couldn't do anything... I have just been scam by Fido for A) Refer someone and get 140$ and B) Unlimited Data plan for the next 9 months.

Is there anything I can do in order to get some credits or deal for this ****ing lie (I already called and the only thing they could give was the 15$ ****** data plan of 50mb)

Thank you

[thirstyears]

now the minute tracker did not send a text at 100% so my cousin kept using the phone. he went over by 1000min.

...If the min tracker is a service and not working, its not my responsibility!
This is probably not what you want to hear...
The following is quoted from Fido's terms of usage: (taken from http://www.fido.ca/cms/html/en/important_information.shtml)

" Text Message alerts (Minute tracker): Text messages are sent for information purposes only, and the customer is billed for airtime used regardless of whether or not the warning text messages are received. This service monitors usage of local minutes within customer’s local calling area only; out-of-zone, long distance, and roaming minutes are not monitored. Messages are not in real-time and may be sent after a threshold is met. Notifications may be received at any time, including at night. Fido does not guarantee that the service will work without interruption. Customers are responsible for paying all fees incurred on their account. "

200 min = 3.33 hours daytime included in your plan (averages out to less than ten minutes per week day)
1200 min = 20 hours (six times your allotment ~ one hour per weekday!)
1000min = 16.67 hours of overage is not exactly a SMALL error in judgement. That's a lot of time on the phone! Your cousin really needed a text to point out the obvious?

If your defense is in thinking that the bulk of those calls were with another Fido # (and thus exempt from the 200' bucket), wouldn't it have been prudent to verify this with the other caller early in these conversations?
When one has a plan with unlimited F2F, a suggestion might be to enter a notation like "F2F" (to indicate other Fido customers) to the end of the contact's name in your contacts' list/address book, so you can visually verify this with a quick glance when you call or get called by this contact in the future... (and ask that your friend/contact to inform you if they switch carriers!)

If your act of cancelling the account(s) was to somehow express your anger/frustration because of 'your problem with Fido' (the missing text message alert); I'd suggest this is misguided as the problem is not with Fido, but with you & your cousin (not knowing/understanding that it was your responsibility to keep track of and GAUGE your usage). Every other company with this type of service will likely have the same type of disclaimer. It's the user (in this case you/your cousin) who is ultimately responsible for keeping track of the usage on the account. Unfortunately trying to use the technicality that you didn't receive the notification text, to get out of your responsibilities, ultimately back-fired as you didn't read/understand the terms of service, which explains there's no guarantee the for this "text notification service".

Is cancelling the account really going to make this problem of additional charges go away? Not paying your bill WILL adversely affect your credit rating and get bill collectors after you.
I'd suspect biting the bullet and paying for these overage charges (or a negotiated reduced amount [you said a 25% discount was offered?]) is actually in your best interest.

Perhaps you might consider this an expensive lesson in "Financial Literacy" for both you and your cousin, and learn from it (fully read & understand any contract you enter into). I can understand that this is a frustrating and understandably upsetting experience, but shooting the messenger (cancelling your multiple accounts with Fido) may not necessarily be the best response in the bigger picture/long run (even though it might make you feel better in a moment of anger/frustration).

[chiggs]

I assume you got $5 credit from $30 6GB of data. Is that true? I thought that this was not possible as they don't give credit for $30 6GB data.

I'll have to get back to you. I am still waiting for my 2nd month's bill; the 1st bill was odd and I couldn't really break down what my credits were since there were many odd amounts in credits.

[FidoCedrik]

so i have 4 lines with fido. 3 on 3 year terms and about 1.5 years left on each approximately. I got really decent deals on them. the 4th line is month to month which has been active for about 2 years.
plan on the 4th line is:

25$
200 min
even weekends free
fido to fido
vm
cd (credited so its free)

now the minute tracker did not send a text at 100% so my cousin kept using the phone. he went over by 1000min.
i called fido and spoke to 6 reps (3 customer service and 3 customer relations)
and one of them "SUGGESTED" me to cancel my line!!
i have a bill of 400$ more than normal and instead of trying to help me out she suggests me to cancel my line
and she says all she can do is reduce 25% of the over charge. i refused so she said "i can forward you to account recivables to make payment arrangements"
and i asked her why she is telling me that, and she says "its just a suggestion"
I NEVER ASKED FOR YOUR SUGGESTION!!!
i asked her to stick to the point n she started telling me that my account has 90$ credits and that fido credits me a lot and that the credits I am asking for is not possible
whereas those credits that I have from the time i started my contract was to hook me in! she stated that i am asking "fido to help me on my bill". NO! i dont need help paying my bill! its paid every month!
i wasnt calling in and begging for money!!??!! If the min tracker is a service and not working, its not my responsibility! 2 years the line has been less than 50$ and on average 200-300min total usage in daytime.

she pissed me off soo bad and then i took her suggestion...i cancelled 2 lines and ill port out the other 2 (n pay the hefty charges) and then the 5 lines on my dad's account are gonna
get transferred out.

THANK YOU VERY MUCH ALISON! YOU WERE THE WORST CUSTOMER RELATIONS REP! CONGRATULATIONS!

any suggestions? i have never EVER had such bad customer service! i should have "suggested" her to quit her job!

Hi FrodoX!

I'm Cédrik from Fido's Social Media team. I'm very sorry to learn of your recent experience. That's definitely not the type of service Fido wants to provide to it's customers and I thank you for having taken the time to express your thoughts.

While I can't promise anything, I'd like to take a look at your account to see if anything can be done in regards of the charges for minutes used that you have described in your original message. I'll send you a private message in the next few moments, feel free to reply to it.

I wish you a nice day!

@FidoCedrik

[FrodoX]

This is probably not what you want to hear...
The following is quoted from Fido's terms of usage: (taken from http://www.fido.ca/cms/html/en/important_information.shtml)

" Text Message alerts (Minute tracker): Text messages are sent for information purposes only, and the customer is billed for airtime used regardless of whether or not the warning text messages are received. This service monitors usage of local minutes within customer’s local calling area only; out-of-zone, long distance, and roaming minutes are not monitored. Messages are not in real-time and may be sent after a threshold is met. Notifications may be received at any time, including at night. Fido does not guarantee that the service will work without interruption. Customers are responsible for paying all fees incurred on their account. "

200 min = 3.33 hours daytime included in your plan (averages out to less than ten minutes per week day)
1200 min = 20 hours (six times your allotment ~ one hour per weekday!)
1000min = 16.67 hours of overage is not exactly a SMALL error in judgement. That's a lot of time on the phone! Your cousin really needed a text to point out the obvious?

If your defense is in thinking that the bulk of those calls were with another Fido # (and thus exempt from the 200' bucket), wouldn't it have been prudent to verify this with the other caller early in these conversations?
When one has a plan with unlimited F2F, a suggestion might be to enter a notation like "F2F" (to indicate other Fido customers) to the end of the contact's name in your contacts' list/address book, so you can visually verify this with a quick glance when you call or get called by this contact in the future... (and ask that your friend/contact to inform you if they switch carriers!)

If your act of cancelling the account(s) was to somehow express your anger/frustration because of 'your problem with Fido' (the missing text message alert); I'd suggest this is misguided as the problem is not with Fido, but with you & your cousin (not knowing/understanding that it was your responsibility to keep track of and GAUGE your usage). Every other company with this type of service will likely have the same type of disclaimer. It's the user (in this case you/your cousin) who is ultimately responsible for keeping track of the usage on the account. Unfortunately trying to use the technicality that you didn't receive the notification text, to get out of your responsibilities, ultimately back-fired as you didn't read/understand the terms of service, which explains there's no guarantee the for this "text notification service".

Is cancelling the account really going to make this problem of additional charges go away? Not paying your bill WILL adversely affect your credit rating and get bill collectors after you.
I'd suspect biting the bullet and paying for these overage charges (or a negotiated reduced amount [you said a 25% discount was offered?]) is actually in your best interest.

Perhaps you might consider this an expensive lesson in "Financial Literacy" for both you and your cousin, and learn from it (fully read & understand any contract you enter into). I can understand that this is a frustrating and understandably upsetting experience, but shooting the messenger (cancelling your multiple accounts with Fido) may not necessarily be the best response in the bigger picture/long run (even though it might make you feel better in a moment of anger/frustration).

thank you for this very detailed info and your insight.

i have ranted on to too many csr and crr...
bottom line...im not settling anymore for for lesser deal beacause of the HORRIBLE CUSTOMER SERVICE BY ALISON! i would have if there was proper customer service.

4 lines have given their 30 days notice...15 more to go (my fam n close friends have 19 lines which fido has customers cuz of me, n gonna lose cuz of me)

and a point to make...for them to credit its just a few clicks!

[heatx-]

6GB is at least available through Retentions and maybe still on promo from regular CSR. It requires a 3 year contract. They also now have $25/2GB with no contract required or allowed (means no HUP however).

Can new customers sign up for the $25/2GB data addon on a month-to-month basis? He has an iPhone 4 already with Rogers and I am planning on putting my brother under my account.

[ceredon]

Can new customers sign up for the $25/2GB data addon on a month-to-month basis? He has an iPhone 4 already with Rogers and I am planning on putting my brother under my account.
Yes. In fact it not available on contract, only on month to month.

[henrycao8]

Just renewed my Fido agreement for 2 more years:

$25 - $5 credit = $20
200 daytime minutes
1000 Evening from 7PM / Weekend
Unlimited Incoming
Call Display

[White Comet]

I got offered

200 daytime
1000 mins eve+weekend, evening 5pm-7am
CID, VM, 2500 text
Unlimited Incoming

$25+ tax


$30 for 6GB data...


Must be something better out there???

[heatx-]

that's a pretty good plan.. others have been offered that before. I have a similar plan myself, but I am planning on switching to the $25/2GB data .. bring the price down to $50+tax.

[dragon_drift]

I got offered

200 daytime
1000 mins eve+weekend, evening 5pm-7am
CID, VM, 2500 text
Unlimited Incoming

$25+ tax


$30 for 6GB data...


Must be something better out there???

That's the exact deal I want...I'm with Rogers and the deals there currently stinks.

[frenchguys]

Can new customers sign up for the $25/2GB data addon on a month-to-month basis? He has an iPhone 4 already with Rogers and I am planning on putting my brother under my account.


Yes. In fact it not available on contract, only on month to month.

however you will need to have the iPhone unlocked, because by itself it will not work with a Fido sim card

[dragon_drift]

however you will need to have the iPhone unlocked, because by itself it will not work with a Fido sim card

I thought I heard that rogers locked iphones work with fido and vice versa?

[shadyazn]

I thought I heard that rogers locked iphones work with fido and vice versa?

Rogers can be used on fido however I could never get mine to work but it will definitely not work the other way around

[ceredon]

Once locked each can only be used on that carrier unless unlocked. If unactivated then either Rogers or Fido units can be activated and locked to the other. To go back you'd need to unlock.

[heatx-]

however you will need to have the iPhone unlocked, because by itself it will not work with a Fido sim card

Yeah unlocking is no problem. So I can go to a Fido store/call Customer Service and tell them I just want a micro-sim card with a VP+Data addon on a month-to-month? I'm not quite sure how m2m works as I always just dealt with an agreement.

[ceredon]

Yeah unlocking is no problem. So I can go to a Fido store/call Customer Service and tell them I just want a micro-sim card with a VP+Data addon on a month-to-month? I'm not quite sure how m2m works as I always just dealt with an agreement.

$10 for the SIM. Month to month is basically the same but without a contract, for good and bad.

[frenchguys]

Yeah unlocking is no problem. So I can go to a Fido store/call Customer Service and tell them I just want a micro-sim card with a VP+Data addon on a month-to-month? I'm not quite sure how m2m works as I always just dealt with an agreement.

In term of service it will be the same but without contract (same network, fido$, device, ...)

In term of plans, well there are some retention plans/options that are not compatible/not available without a contract...however there's also now a data option that is not compatible with contract (2GB for 25$)

[minuterice]

anyone have opinion on my plan

currently
unlimited canada and u.s.a. local long distance and texting $50

500mb data $25
iphone value pack $10

minus $10 monthly credit.



offered me
same plan but with 2gb data and $15 credit instead of 10
but i have to renew my contract for 2 years but if i cancel there is only a 12.50 fee and no other charge since im not looking to get a phone with the deal.


so $70 a month for unlimited local/long distance canada and us texting 2 gb data and the iphone pack.

seem good or is there better?

[ceredon]

anyone have opinion on my plan

currently
unlimited canada and u.s.a. local long distance and texting $50

500mb data $25
iphone value pack $10

minus $10 monthly credit.



offered me
same plan but with 2gb data and $15 credit instead of 10
but i have to renew my contract for 2 years but if i cancel there is only a 12.50 fee and no other charge since im not looking to get a phone with the deal.


so $70 a month for unlimited local/long distance canada and us texting 2 gb data and the iphone pack.

seem good or is there better?
As good as you will get on any of the major carriers. The only way you will pay less for all those features is to go to one of the newbs.

[heatx-]

In term of service it will be the same but without contract (same network, fido$, device, ...)

In term of plans, well there are some retention plans/options that are not compatible/not available without a contract...however there's also now a data option that is not compatible with contract (2GB for 25$)

I have seen some people able to negotiate for the 17.50 retention voice plan with some data option on the side. I'm planning on going m2m for my brother's line and negotiating for the 17.50 vp sometime after 4-6 months.
With that said, my first guess is that the $25/2gb data addon will be allowed with the 17.50 plan- Do I have that right? :|

[Rockabilly]

Does the 1GB for $30 (with potential $5 credit) still exist?

[Coladdict]

Has anyone renew their family plan (Voice only) through retention recently ... If so, what's in your plan and how much monthly ... Much appreciated ...

[afiglee]

Has anyone renew their family plan (Voice only) through retention recently ... If so, what's in your plan and how much monthly ... Much appreciated ...

Is there such thing as Family Plan with Fido? A year ago when I asked Fido if two people can share the goodies in terms of the airtime etc. Fido said "no".

[gaton]

Two year agreement, first month free, Nokia C6

200/1000 E/WE + Unl. incom. 25.00
Credit: Monthly credit $10 -10.00
Credit: Monthly credit $6 -6.00
Unlimited Text Messages 10.00
5 p.m Early Evenings 6.00
50 Bonus Minutes 0.00
Offer: 3m 50 CAN. LD - ends Apr 03/12 0.00

[TechGuyMTL]

Is it possible to get the $17.50 retention plan without a contract and just have this plan month to month? If yes, what's included with it exactly?

[Peptol]

Long time lurker here... been a Fido customer since 2004. Got this offer:



200/Unl. E/WE+Eve. 5pm - $17.50
Unlimited Incoming Local Calls - $10.00
Unlimited Canadian Long Distance Minutes - $10.00
Value Pack (CID, VM, 2500 SMS) - $10.00
2GB Data - $25.00

Credit: Monthly Fee Discount - $10.00
Credit: Monthly Credit - $5.00

TOTAL - $57.50

Agent was fairly nice; however, I didn't compare it to anything so I didn't really negotiate. I'm not a big data user so I'm just wondering, do you think this is a good plan? And is it possible to lower it to $50?

Thanks.

[frenchguys]

Is it possible to get the $17.50 retention plan without a contract and just have this plan month to month? If yes, what's included with it exactly?

I would suggest you to go thru thirstyears post with all the plans,,, your answers are there...

basically, no, the 17.50$ plan is only available if you currently or will take an agreement (without HUP credit).. it gives you 200/unlim night @ 5.

[frenchguys]

I have seen some people able to negotiate for the 17.50 retention voice plan with some data option on the side. I'm planning on going m2m for my brother's line and negotiating for the 17.50 vp sometime after 4-6 months.
With that said, my first guess is that the $25/2gb data addon will be allowed with the 17.50 plan- Do I have that right? :|

no, for the 17.50$ part since it's not available on a m2m... for the rest, yes the 25$2gb would be allowed with the 17.50$ plan


Does the 1GB for $30 (with potential $5 credit) still exist?

by itself no,, there's only the 25$500MB with 5$per 500MB extra on which you can get a 5$ discount possibly, so it gives the same result

[oyunyuno]

I just renewed my contract with Fido with a 2 year voice plan and NO data contract. This is what they offered me:

$25 voice plan
200 min + 50 bonus minutes
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 long distance ($10 credit)
$25 2GB data ($10 credit)

Total = $40 + tax

$0 LG Gossip Pro ($25 for phone upgrade.. I don't really need a phone since I already have the Galaxy S2 LTE)

My old plan was:

$25 voice plan
200 min
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 unlimited incoming ($10 credit)
$10 100MB data ($5 credit... I always went over costing $5/100MB)

Total = $30

I think I got a very good deal :D

[shenmecar]

I just renewed my contract with Fido with a 2 year voice plan and NO data contract. This is what they offered me:

$25 voice plan
200 min + 50 bonus minutes
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 long distance ($10 credit)
$25 2GB data ($10 credit)

Total = $40 + tax

$0 LG Gossip Pro ($25 for phone upgrade.. I don't really need a phone since I already have the Galaxy S2 LTE)

My old plan was:

$25 voice plan
200 min
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 unlimited incoming ($10 credit)
$10 100MB data ($5 credit... I always went over costing $5/100MB)

Total = $30

I think I got a very good deal :D


Thats amazing, they gave you a $10 discount for all 2 years on the 2GB Data?

[RedRyder]

Long time lurker here... been a Fido customer since 2004. Got this offer:



200/Unl. E/WE+Eve. 5pm - $17.50
Unlimited Incoming Local Calls - $10.00
Unlimited Canadian Long Distance Minutes - $10.00
Value Pack (CID, VM, 2500 SMS) - $10.00
2GB Data - $25.00

Credit: Monthly Fee Discount - $10.00
Credit: Monthly Credit - $5.00

TOTAL - $57.50

Agent was fairly nice; however, I didn't compare it to anything so I didn't really negotiate. I'm not a big data user so I'm just wondering, do you think this is a good plan? And is it possible to lower it to $50?

Thanks.

I called them last night and got same package as yours except 6 GB data for $60 plus tax. I wasn't aware they offered the 6GB data till I asked. I didn't accept the offer though, not yet anyways. Just wanted to pass along the info for ya.
(JUST NOTICED SOMEONE POSTED THE 6 GB DATA A FEW PAGES BACK)

[stanimal]

My wife and I both are Fido subscribers, each with our own line on our own account. Are there any benefits of having both lines on the same account?

[jessicacha]

I just recently got into a 2 year contract with Fido (after the policy change so max cancellation fee = ~$60, goes down every month) on the regular $15 plan.
I don't use the minutes as much so I'm perfectly fine with the 50 mins (esp. on per second billing), and the 50 outgoing texts (I use apps like whatsapp on wifi most of the times).
I just found out that Virgin mobile has the $20 plan with 50 cdn airtime, 50 cdn/us/int'l msg outgoing, caller id, and vm10.
They also have the $5 bring your own phone discount for as long as you stay with them for new subscribers.
I called Fido and mentioned this and said "I want to know if you can give me the caller id and voice mail on credit or I want to know the steps to port to Virgin".
After couple of minutes, the guy said "well we have the value pack for $11, would you be interested in that?" and I said "obviously I'm not going to pay $11 for something I can get for free on Virgin. I'd rather pay the $50 cancellation fee and port." Then couple of minutes later he gave me monthly discount to credit the value pack and I now have voice mail set up caller id :D woohoo! Also I like the who called feature they have.

Anyways, is there anywhere on the fido site where I can check exactly what plan and add-ons I have?
Do I have to wait for next month's bill?
When I sign into Fido, I see I have 50/50 talk text plan and then right beside it, it says manage your voice mail, so I know I have it.
But I would like to see the actual breakdown.

[heatx-]

My wife and I both are Fido subscribers, each with our own line on our own account. Are there any benefits of having both lines on the same account?

You get Circle Calling as per their website- "Free local calling between people on the same account". Not sure about its advantages when negotiating a new agreement

[anzvietboy]

Hello there,

I just called in today asking to renew my contract and my current contract still has 10 months of remaining. This is what they have offered me based on a new plan released early today

80$ for the remaining contracts (instead of 200$)

250 mins Canada wide
Unlimited Evening/Weekends at 5 PM Canada Wide
Unlimited Text Message (International)
Unlimited Incoming Call
Unlimited Picture message Canada Wide


Voice Mail + Call Display
6GBs

67$ after tax

What do you guys think of this plan, I try to ask for more discount, but she says that is the best she can do? Should I try to call again

Thank you in advance

LT

[Balanar08]

Hello there,

I just called in today asking to renew my contract and my current contract still has 10 months of remaining. This is what they have offered me based on a new plan released early today

80$ for the remaining contracts (instead of 200$)

250 mins Canada wide
Unlimited Evening/Weekends at 5 PM Canada Wide
Unlimited Text Message (International)
Unlimited Incoming Call

Voice Mail + Call Display
6GBs

67$ after tax

What do you guys think of this plan, I try to ask for more discount, but she says that is the best she can do? Should I try to call again

Thank you in advance

LT

Pretty good deal. 25$ for your 200minutes/E+W 5pm + incoming + 50 extra bonus minutes (which is a +). Unlimited Text message: 7-10$ forgot. Voicemail - 7$. CID - 4-6$ forgot. 6gb data - 30$. All in all, your getting a very good deal at 60$ before taxes. btw, you have a few credits on that account, dont know if its 5$ or 10$ o.o

[meemo]

I just renewed my contract with Fido with a 2 year voice plan and NO data contract. This is what they offered me:

$25 voice plan
200 min + 50 bonus minutes
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 long distance ($10 credit)
$25 2GB data ($10 credit)

Total = $40 + tax

I think I got a very good deal :D

I think so too! :cheesygri

[extremekhaos]

I think so too! :cheesygri

I dunno. I recently bothered them to give me unlimited text instead of 2500, but then for some reason this is what happened:

200 min day + 50 free
Unlimited Incoming
1000 min evenings/weekend
Caller Id
----------------------
$25
+ Unlimited Text messages ($10)
---------------------
$35
- $15 credit
---------------------
$20/month

So if you add data - it'll only be $35? I'm only saying this so you try to save $5. =)

[elzorro1962]

Hi guys. I had this plan for many years but I do not really get many calls, so what to do to reduce the price of the plan??? any tactics out there from you masters to convince the Fido rep to lower the price monthly.

My plan:
Unlimited incoming and outgoing calls anytime
call display
call waiting, caller ID
Enhanced voice mail
Unlimited mobile browsing
50 video and picture messaging withing Canada to Canadian wireless
125 text messaging within Canada to Canadian wireless
access fee
total montly: 64.62

[zenik50]

Hello there,

I just called in today asking to renew my contract and my current contract still has 10 months of remaining. This is what they have offered me based on a new plan released early today

80$ for the remaining contracts (instead of 200$)

250 mins Canada wide
Unlimited Evening/Weekends at 5 PM Canada Wide
Unlimited Text Message (International)
Unlimited Incoming Call

Voice Mail + Call Display
6GBs

67$ after tax

What do you guys think of this plan, I try to ask for more discount, but she says that is the best she can do? Should I try to call again

Thank you in advance

LT

You sure the minutes are Canada wide? I've never seen Canada wide minutes with fido. It's always separated into local and LD.

[Wingmirror]

Hi everybody,
Currently I have a $25 Retention plan: 200min outgoing + Incoming Free + Caller ID
My contract is finished and I continued the same rate monthly.
I called Fido a few times trying to get a good deal and renew for 3 years + Smartphone + Data

Things seem different than before: the first guy on the phone says I have been lucky and He/She is from retention and they do not connect me to the costumer retention department. They do not offer any reasonable plan.

What is the best offer that Fido has for a Smartphone + Data (100 MB is enough) + 200min outgoing + Incoming Free + Caller ID?


I called them one more time and asked to have my current features ($25: 200min + Incoming free + Caller ID + 1000min evening and weekend) AND a 2 year contract + a regular phone. They told me it will cost $32. In other words, they penalize me if I want to have a contract!

Guys, should I try again and negotiate to get a phone, or should I buy a used one?

One more thing: I had a pending offer back in July to get Same $25 plan plus an iphone4 + 100MB Data for $35. Is it possible to revive a pending offer?

[anzvietboy]

You sure the minutes are Canada wide? I've never seen Canada wide minutes with fido. It's always separated into local and LD.


Yup, I am 100% sure, she told me that there is a new plan coming this afternoon and this what I was offered.

[frenchguys]

One more thing: I had a pending offer back in July to get Same $25 plan plus an iphone4 + 100MB Data for $35. Is it possible to revive a pending offer?

yes it's a pending offer, however that was basically 8 months ago, at the time where there was promotions where agent could as exception proceed with a smartphone renewal under the 50$ mark... unfortunately pending offer have a reasonable time limit on it, specially if they includes special promotions...

as an analogy it's as if you were going at McDo and were asking to have your large drink at 1$ since that was the promotion last summer...


Yup, I am 100% sure, she told me that there is a new plan coming this afternoon and this what I was offered.

I concur, I'm sure Thirstyears will adjust the competitive match section to his plan guide in the next days... they basically cover the in-market plans by Koodo and Virgin Mobile.

[alishan92]

Hi everyone

I have an iPhone 4 with no contract and a voice plan from Fido. I recently heard about Fido's new iPad flex data plan and wanted to drop my voice plan and get that to make my plan data only. I called customer service and was transferred to customer relations. The rep said that if I add the iPad plan to my account, and keep the voice plan until the iPad plan is activated, I will get $100 credit instantly, for adding a new line. He recommended me to call back and cancel the voice plan after that. He also said that I will get $40 credit after 3 months. The rep also offered to credit me the $10 for the new Sim.

The $100 credit is applied instantly after activating a second line. The $40 credit comes after 90 days, and apparently, I still get it if I cancel the first line.

Has anyone heard of this promotion or had experience with this?


Thanks

[FrodoX]

ok so i can stay on the phone for over 5hrs with my gf and many other calls during the day when im home (over the weekend) but as soon as i speak to retentions it disconnects sooner or later. its like i have to make sure at the beginning of the call i HAVE to state if it disconnects please call me on ********** number. anyone notice this problem?

anyways i must say Alison from retentions who "suggested" me to cancel will be having a coaching session and I will be staying with fido with my 3 out of 4 lines. cousin is leaving the country so if anyone is looking for a 25$ no contract line which has 6months unlimited local calling let me know :) ill transfer it to you!


<34E fido! lol thanks to management team who called me and resolved my issue after i wasted 15hrs trying to resolve the over-minutes usage cuz of failed minute tracker service with customer relations.

[brutal]

Something off topic, but related to Fido.

I don't have a data plan. I noticed that everyday for the past month, there is a pop up from Fido telling me that I don't have data on my iphone 3g. Now I don't know if my wifi connection is fried due to Fido blocking my wifi connection. But, is that possible that Fido is blocking my wifi reception and forcing me to think about getting a data plan?

Those with a iphone without a data plan, has anyone had the pop up as well?

[jessicacha]

Something off topic, but related to Fido.

I don't have a data plan. I noticed that everyday for the past month, there is a pop up from Fido telling me that I don't have data on my iphone 3g. Now I don't know if my wifi connection is fried due to Fido blocking my wifi connection. But, is that possible that Fido is blocking my wifi reception and forcing me to think about getting a data plan?

Those with a iphone without a data plan, has anyone had the pop up as well?

no that's not possible. i also get msgs from 3333 or something saying i'm not connected. I just turn off my data connection but leave the wifi on, and it works fine

[h2lam]

Does Fido have a direct phone # to speak to Customer Relations department?

I want to get 1 of these 2 plans.

$25 voice plan
200 min + 50 bonus minutes
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 long distance ($10 credit)
$25 2GB data ($10 credit)

Total = $40 + tax


200/Unl. E/WE+Eve. 5pm - $17.50
Unlimited Incoming Local Calls - $10.00
Value Pack (CID, VM, 2500 SMS) - $10.00
2GB Data - $25.00

Credit: Monthly Fee Discount - $10.00
Credit: Monthly Credit - $5.00

TOTAL - $47.50

[h2lam]

I think so too! :cheesygri

I just called Fido customer relations and want to get this plan but it seems that they are not wiling to budge. The lady that I spoke with told me that the minimum that I have to have is $25 for voice and $25 for data for a total of $50 + HST per month otherwise it will not work.

She can only offer me this:

$30/month voice
250 Daytime
Free incoming calls
Free evening/weekends after 5pm
Caller ID/Voice Mail
Unlimited Text messages

500 MB data plan for $25/month

Grand total = $50 + HST...

Is is true about what she is telling me that I can't voice and data plan to be lower then $50 and this is the best deal?

hmmmmmmmmmmmmmmmmm

This is the plan that I currently have now and I keep on getting overcharged for text messages since I don't have unlimited text. I barely use internet and only use around 500 MB or less on average...Thinking about cancelling my data plan completely and pay $200 penalty but then save $520 in the long run since I have 2 yrs contract left.

SAV25SAV plan (my old retention plan from 2 yrs ago)
200 + 50 (bonus) = 250 Daytime
Unlimited e/w @ 5PM ($0 sign in bonus option)
Unlimited incoming ($10-10 credit)
2500 text, CID/VM etc..
= $25 voice plan

$30 (no discounts, impossible to get)
6GB Data

=$25+$30= $55 + tax = $62.50...

[h2lam]

I just called Fido customer relations and want to get this plan but it seems that they are not wiling to budge. The lady that I spoke with told me that the minimum that I have to have is $25 for voice and $25 for data for a total of $50 + HST per month otherwise it will not work.

She can only offer me this:

$30/month voice
250 Daytime
Free incoming calls
Free evening/weekends after 5pm
Caller ID/Voice Mail
Unlimited Text messages

500 MB data plan for $25/month

Grand total = $50 + HST...

Is is true about what she is telling me that I can't voice and data plan to be lower then $50 and this is the best deal?

hmmmmmmmmmmmmmmmmm

This is the plan that I currently have now and I keep on getting overcharged for text messages since I don't have unlimited text. I barely use internet and only use around 500 MB or less on average...Thinking about cancelling my data plan completely and pay $200 penalty but then save $520 in the long run since I have 2 yrs contract left.

SAV25SAV plan (my old retention plan from 2 yrs ago)
200 + 50 (bonus) = 250 Daytime
Unlimited e/w @ 5PM ($0 sign in bonus option)
Unlimited incoming ($10-10 credit)
2500 text, CID/VM etc..
= $25 voice plan

$30 (no discounts, impossible to get)
6GB Data

=$25+$30= $55 + tax = $62.50...


Ideally I want to get 1 of these 2 plans from previous post. How come the person who got these plans was able to get their voice and data combined to be lower then $50/month?

want to get 1 of these 2 plans.

$25 voice plan
200 min + 50 bonus minutes
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 long distance ($10 credit)
$25 2GB data ($10 credit)

Total = $40 + tax


200/Unl. E/WE+Eve. 5pm - $17.50
Unlimited Incoming Local Calls - $10.00
Value Pack (CID, VM, 2500 SMS) - $10.00
2GB Data - $25.00

Credit: Monthly Fee Discount - $10.00
Credit: Monthly Credit - $5.00

TOTAL - $47.50

[thirstyears]

Ideally I want to get 1 of these 2 plans from previous post. How come the person who got these plans was able to get their voice and data combined to be lower then $50/month?
Probably because they did not take a subsidized smartphone and thus not subject to the $50 minimum pricing SP-HUP rule

I suggest you read the tutorials linked in my signature, and/or frenchguys signatures, for HUP rules & negotiation strategies

[frenchguys]

Ideally I want to get 1 of these 2 plans from previous post. How come the person who got these plans was able to get their voice and data combined to be lower then $50/month?

want to get 1 of these 2 plans.

$25 voice plan
200 min + 50 bonus minutes
unlimited evening/weekends @ 7
unlimited fido to fido
2500 text messages
call display/voice mail
$10 long distance ($10 credit)
$25 2GB data ($10 credit)

Total = $40 + tax


200/Unl. E/WE+Eve. 5pm - $17.50
Unlimited Incoming Local Calls - $10.00
Value Pack (CID, VM, 2500 SMS) - $10.00
2GB Data - $25.00

Credit: Monthly Fee Discount - $10.00
Credit: Monthly Credit - $5.00

TOTAL - $47.50


It's not a question of just making your dream plan and asking for it... part of it is also heavily weighted by what the other provider will provide you. There's also difference rules and plan and options that can only be taken with or without an agreement.

from what I can guess you want to have a HUP for a smartphone,,,, well right there the 25$ 2GB data is not available with an agreement simply because fido will not offer data agreement credit for that option... why, well look at Virgin mobile and Koodo that also offer the 25$ 2GB,, they do not offer extra discount for the option....
there's also a minimum of 50$ for the final cost for the voice plan + data option AFTER credits... add ons are not counted, and not all the options have the discount to cover for it...

If you want to have without HUP, well then, don't expect to have any discount on the 25$ 2GB, at least not a 10$; first because on a 25$ data option only a 5$ can be applied, but most importantly, no other provider will offer the 2GB at 20$...

Also, the 17.50$ is only available under agreement. Also the 10$ vp (cd, vm, 2500txt) is has been expired, which means that unless you already have it, you won't get it. Finally, the 25$ plan in the first option, no longer includes the CD, so you need to include a 8$ to have it. (unless you have the original plan already)

[cdwalkman]

I've been with Fido since 2000, and have two lines on the account. I activated the second line about 6 months ago, and was on this plan:

$15/month
50 anytime minutes
50 text messages

They said I could get a retention plan after waiting 3 months, so I just got around to calling. I asked if they could match the $17.50/200 minute plan on my other line, and was offered this:

$17.50/month
200 minutes anytime
Unlimited evening & weekend after 5:00

I asked for CID, and she said it would be $8/month extra, despite the fact I'm getting that for free on my other line (and with no contract....).

She said if I wanted CID, she could offer me this plan:

200 anytime minutes
1,000 Evening and Weekend
Unlimited Incoming Calls
Call Display
Expanded Network (don't know what this is...)

That plan is $25, but she gave me a $5 credit/month for 12 months, so it's $20/month. My contract (2 year) expires around the time that this credit expires, so I guess I will renegotiate at that time. She was super easy going, painless phone call.

[h2lam]

It's not a question of just making your dream plan and asking for it... part of it is also heavily weighted by what the other provider will provide you. There's also difference rules and plan and options that can only be taken with or without an agreement.

from what I can guess you want to have a HUP for a smartphone,,,, well right there the 25$ 2GB data is not available with an agreement simply because fido will not offer data agreement credit for that option... why, well look at Virgin mobile and Koodo that also offer the 25$ 2GB,, they do not offer extra discount for the option....
there's also a minimum of 50$ for the final cost for the voice plan + data option AFTER credits... add ons are not counted, and not all the options have the discount to cover for it...

If you want to have without HUP, well then, don't expect to have any discount on the 25$ 2GB, at least not a 10$; first because on a 25$ data option only a 5$ can be applied, but most importantly, no other provider will offer the 2GB at 20$...

Also, the 17.50$ is only available under agreement. Also the 10$ vp (cd, vm, 2500txt) is has been expired, which means that unless you already have it, you won't get it. Finally, the 25$ plan in the first option, no longer includes the CD, so you need to include a 8$ to have it. (unless you have the original plan already)

I talked to my other friend and this is the plan the he got when he renewed in 2010. He got a new Iphone with a 3 yr agreement with this plan. I am currently on a 3 yr agreement and just renewed my contract last year....

This is my friend's plan which I want but for some reason they said I can't get it..I find it really strange...


200/Unl. E/WE+Eve. 5pm $17.50
Credit: Monthly Fee Discount ($10.00)
Credit: Monthly Fee Discount ($5.00)
$30 iPhone Data Value Pack* $30.00
Unlimited Incoming Local Calls $10.00
5pm Evening Calling $7.00
Credit: 5pm Evening Start ($7.00)
Total before tax: $42.50

Here are the services my friend get:

Your services include:
*iPhone Data Value Pack
Call Display with Name Display
- iPhone Data 500MB
Unlimited Text & Picture
Messages from Canada (to
Canadian wireless numbers)
Visual Voicemail
WhoCalled

Fido says that I have to remain minimum $25 for voice plan. For data I can drop it down to $15/month for 150 MB instead of having $30 for 6 GB of data which I have. I barely use data so if I can get my friend's plan at $500 MB for $42.50/month. That will be perfect...

I wonder if the CSR that I spoke with is telling me the truth that I have to remain at $25 minimum voice plan and my friend's plan is not compatible with my agreement with my Iphone. But my friend got an Iphone with Fido in 2010!

I don't get it...Can anyone please explain the inconsistency???

[sansera]

I talked to my other friend and this is the plan the he got when he renewed in 2010. He got a new Iphone with a 3 yr agreement with this plan. I am currently on a 3 yr agreement and just renewed my contract last year....

This is my friend's plan which I want but for some reason they said I can't get it..I find it really strange...


200/Unl. E/WE+Eve. 5pm $17.50
Credit: Monthly Fee Discount ($10.00)
Credit: Monthly Fee Discount ($5.00)
$30 iPhone Data Value Pack* $30.00
Unlimited Incoming Local Calls $10.00
5pm Evening Calling $7.00
Credit: 5pm Evening Start ($7.00)
Total before tax: $42.50

Here are the services my friend get:

Your services include:
*iPhone Data Value Pack
Call Display with Name Display
- iPhone Data 500MB
Unlimited Text & Picture
Messages from Canada (to
Canadian wireless numbers)
Visual Voicemail
WhoCalled

Fido says that I have to remain minimum $25 for voice plan. For data I can drop it down to $15/month for 150 MB instead of having $30 for 6 GB of data which I have. I barely use data so if I can get my friend's plan at $500 MB for $42.50/month. That will be perfect...

I wonder if the CSR that I spoke with is telling me the truth that I have to remain at $25 minimum voice plan and my friend's plan is not compatible with my agreement with my Iphone. But my friend got an Iphone with Fido in 2010!

I don't get it...Can anyone please explain the inconsistency???

I can't even tell if you're just trolling, but anyway, try reading what frenchguys and thirstyears have already written in response to your question. Read thirstyears's posts found on his signature regarding what you can get and how to negotiate. You can NOT just tell Fido that your friend got this and this and you want it. You have to find a COMPETITOR'S plan (eg. Koodo, Virgin etc.) that offers a plan you want and use that to negotiate.

Rules have also changed regarding upgrading your smartphone and that is probably why your friend was able to get that plan back then, but you can not now. For you, it looks like you will need a minimum $25 voice plan.

[h2lam]

I can't even tell if you're just trolling, but anyway, try reading what frenchguys and thirstyears have already written in response to your question. Read thirstyears's posts found on his signature regarding what you can get and how to negotiate. You can NOT just tell Fido that your friend got this and this and you want it. You have to find a COMPETITOR'S plan (eg. Koodo, Virgin etc.) that offers a plan you want and use that to negotiate.

Rules have also changed regarding upgrading your smartphone and that is probably why your friend was able to get that plan back then, but you can not now. For you, it looks like you will need a minimum $25 voice plan.

I think I get what you mean now. I think I will use WIND and Mobilicity price plan which is amazing. I think I will actually switch out as the plans that Fido have sucks compared to what WIND and Mobilcity have...

You can get a WIND40 plan for $40 and you get unlimited data, text and voice with CID/VM etc... Or WIND$25 and you get unlimited talk, text and 100 MB of data for just $25/month + HST!

Mobilicity have $35/month plan that gives you unlimited calling, text and CID/VM and you can have $10 unlimited data added for a total of $45/month...Way better than me paying $55 + HST and don't get unlimited text!

[Wingmirror]

I think you can get Galaxy Nexus for $350 with a two year contract and $25 retention plan.

[frenchguys]

[...]
Fido says that I have to remain minimum $25 for voice plan. For data I can drop it down to $15/month for 150 MB instead of having $30 for 6 GB of data which I have. I barely use data so if I can get my friend's plan at $500 MB for $42.50/month. That will be perfect...

I wonder if the CSR that I spoke with is telling me the truth that I have to remain at $25 minimum voice plan and my friend's plan is not compatible with my agreement with my Iphone. But my friend got an Iphone with Fido in 2010!

I don't get it...Can anyone please explain the inconsistency???

You said it yourself, your friend got that plan in 2010,,, there's no inconsistency,, there's just 2 years of differences... if you look in the post that is linked in mine specially the one for the rules and procedures (and those in Thirstyears') you'll see that since Dec 1 2010, there is a minimum of 50$, and that in order to have an agreement on the data option you need to have a voice plan of 25$ or more.

you could still get for 55$

35$ city fido unlimited
15$ 150MB data
5$ vp (CD, VM)

or if you don't need unlimited outgoing calls during the day... for 50$

30$ 200//unl inc/unlim@5
30$ iphone vp 500MB data
5$ credit from the vp
5$ credit on the plan

that's to give a few example,, maybe something else would be better for you depending on your needs, however there will be a minimum of 50$, there's no way around it if you want to have a discount on a phone....

I would NOT call giving the example of wind (mobility or public mobile) as they are not competitor to fido directly for many reason (quality/size of network/service, have to pay much more for the phone). you have much greater chances by looking toward virgin or koodo,, they offer quite similar pricing/service, so it's more for you to get which service for the price.

[hwlim]

I think you can get Galaxy Nexus for $350 with a two year contract and $25 retention plan.

Oh I did not know about this.

So for 2 year contract, we don't have to add data plan?

[aljavi]

Hi guys, my contract just ended with Rogers retention plan and I am planing to move to Fido in the next days, because has more plan options, but I am thinking also moving to Chatr.

How is Fido's customer relations in these days?

I am planing to take the FIDO's plan 30:
200 min
Unl incoming calls
Unl after 5pm and weekends
Unl outgoing text Canada & International
=============================
30$ + 11$ (Value Pack) = 41$ + Tax * 2 years contract


With Chatr's plan 25:
Unlimited outgoing province calls
Unlimited incoming calls
Voicemail, Call display, call waiting
50 text messages included (US & Canada) (I used around 60 msges per month 0.10 aditional msg)
===============================
25$ + Tax (80$ credited with preauthorized payment by credit card) * No contract


With Fido I can get a new smart phone, unfortunately Chatr doesn't have smart phones.

the fido's store says the will give 1 month free, no activation fee and free sim card if I will sign 2 years agreement. For the moment I will use my existing phone, I dont want to get a new phone until I get a good retention plan.

Do you think is possible to get any credit as brand new customer?

How long i have to stay with until i can contact customer relations in order to get a retention plan?

do you have any idea how much credit i can get with customer relations keeping the same Fido's plan?

Thanks for your answer!

[Thisgirldee]

Old plan for $37.50 ( plan was offered to me in to renew my contract)

$17.50 - 200 mins/ e+w starting at 5
30IPhone VP - unlimited SMS+mms/CID/vsm/500MB
$-10 credit

Called fido to see what my opinions would be if I add 6g & was offered this:

For $52.50
$17.50 - 200 mins / E+W starting at 5
$30 - 6g data
$15 iphone vp -CID/VSM/500sms+MMS
-$10 credit
- for $52.50

I told them if they could leave the note on file & I will think about it. I was really debating if should take on the over but thought my olf plan was too good too lose in the future, so I didn't call them back. A week later customer relations called me about the existing offer... And I told the rep that I hadn't made my mind, as I had some concerns... Anyway she was able to offer this:

$17.50 - 200 mins / E+W starting at 5
$30 - 6g data
$5 - basic CID/VM (really didn't care about VM)
$5 - 2500
-$10 credit
- for $47.50

Really good plan, I accepted.

[Wingmirror]

I think you can get Galaxy Nexus for $350 with a two year contract and $25 retention plan.



Oh I did not know about this.

So for 2 year contract, we don't have to add data plan?



No Data necessary, AND you can get rid of the $50 minimum fee for 3 year contracts.

[Wingmirror]

I dunno. I recently bothered them to give me unlimited text instead of 2500, but then for some reason this is what happened:

200 min day + 50 free
Unlimited Incoming
1000 min evenings/weekend
Caller Id
----------------------
$25
+ Unlimited Text messages ($10)
---------------------
$35
- $15 credit
---------------------
$20/month

So if you add data - it'll only be $35? I'm only saying this so you try to save $5. =)

Ideal case if you can have it with Galaxy Nexus for $350 mentioned in my previous posts.

[sansera]

Ideal case if you can have it with Galaxy Nexus for $350 mentioned in my previous posts.

Could you enlighten us on where you got this info from wingmirror? Don't recall someone posting about it here earlier. Thanks!

[Wingmirror]

Could you enlighten us on where you got this info from wingmirror? Don't recall someone posting about it here earlier. Thanks!

Well, it is official:

http://www.fido.ca/web/Fido.portal?_nfpb=true&_pageLabel=Smartphones&skuid=NEXUSGBLK&agreement=MP3YWD

[thirstyears]

Hi guys, my contract just ended with Rogers retention plan and I am planing to move to Fido in the next days, because has more plan options, but I am thinking also moving to Chatr.
1) Do you think is possible to get any credit as brand new customer?
2) How long i have to stay with until i can contact customer relations in order to get a retention plan?
3) do you have any idea how much credit i can get with customer relations keeping the same Fido's plan?
1-2) No, officially as a new customer, one needs to wait 3 months on a monthly plan before qualifying for retention plans/offers. Until then you will have to take a retail plan.
However, there are unadvertised "competitive match" retail plans (any agent can add them), which you might try to get within your 15day/30minute of airtime Fido Satisfaction period as a new customer (see the tutorial linked in my signature and look for the plans indicated with "Ŕ"). Occasionally people have successfully negotiated a retention plan within this satisfaction window, by calling to cancel their account and indicating they are going to switch to another carrier's plan (sometimes this works, sometimes the agent will simply proceed to cancel).
3) It's a negotiation, basically you need to show Fido that your plan is not competitive and that you can get a better deal with one of their competitors (Chatr/Koodo/Virgin/etc) and ask them to offer you something of similar value

Could you enlighten us on where you got this info from wingmirror? Don't recall someone posting about it here earlier. Thanks!
For about a week now, Fido has been offering 2 year pricing on smartphones. See http://www.fido.ca/web/page/portal/Fido/Smartphones <<click on the model you are interested in, for the various pricing options
AFAIK 2year pricing only requires a voice plan >= $25

[DarthKhan]

I want to upgrade from my lg gossip to a samsung galazy nexus, I have 6 months remaining on my current plan.

They offered me the following 2 plans:

250 mins daytime
unlimited minutes after 5pm
unlimited incoming (local i think)
unlimited texting and mms (local and international)
caller id
voice mail
500mb data

for $50 + tax

Also same above but with a 6gb data for 60$ + tax.

Is there someway for me to get the 6gb data plan for $50 or cheaper than $60? From what I have read here, my min price has to be $50, and I feel like 500mb data in a $50 plan is too little data.

[funnyland.ca]

Hey guys,

I've been obsessing over this thread for weeks and need some advice.

Since I'm on fido and am waiting for the Iphone 5 OR a Windows 8 phone (highly unlikely) but my contract ends in June 30/12. The Iphone comes in Oct/Nov.

So my options are:

1) Negotiate my current contract and plan to get a great deal but no excessive data i.e. 6gb but lose the promotion of 6GB for $30 so that I dont need the $50 minimum.
2) Negotiate my current contract and plan to get a great deal and get the data i.e. 6gb and ask for fido dollars for a HUP later on
3) Get the smartphone that's available now, but not like it for 3 years

I know that I can't negotiate for a phone that's not available yet so I feel stuck.

Any suggestions would be great!!!

Can anyone suggest anything???

[thirstyears]

I want to upgrade from my lg gossip to a samsung galazy nexus, I have 6 months remaining on my current plan.

They offered me the following 2 plans:

250 mins daytime/unlimited minutes after 5pm/unlimited incoming
unlimited texting and mms (local and international)/caller id/voice mail/500mb data
$50 + tax

Also same above but with a 6gb data for 60$ + tax.
Is there someway for me to get the 6gb data plan for $50 or cheaper than $60? From what I have read here, my min price has to be $50, and I feel like 500mb data in a $50 plan is too little data.
If you can, present an offer from one of Fido's competitors which has the subsidized phone, 6GB data, with all the plan features for less $60 and ask Fido to match.

Technically, I believe $55 is the best you might be able to achieve with 6GB, should you be able to find & present a similar competitors' offer:
$30 250 mins daytime/unlimited minutes after 5pm/unlimited incoming/unlimited global texting
$30 6GB data
$ 5 VM(basic)/CD(#only)
10 credit

Hey guys,

I've been obsessing over this thread for weeks and need some advice.

Since I'm on fido and am waiting for the Iphone 5 OR a Windows 8 phone (highly unlikely) but my contract ends in June 30/12. The Iphone comes in Oct/Nov.

So my options are:

1) Negotiate my current contract and plan to get a great deal but no excessive data i.e. 6gb but lose the promotion of 6GB for $30 so that I dont need the $50 minimum.
2) Negotiate my current contract and plan to get a great deal and get the data i.e. 6gb and ask for fido dollars for a HUP later on
3) Get the smartphone that's available now, but not like it for 3 years

I know that I can't negotiate for a phone that's not available yet so I feel stuck.
Can anyone suggest anything???
Your renewal and HUP must be done at the same time, so you won't actually be renewing now.
However, you can call in now to renegotiate your plan, and tell the agent you would like to wait for the IP5/W8 phones...

If you don't already have the 6GB plan, technically you won't be able to get that until you renew your agreement and do the HUP when the phone of your choosing comes out (6GB can only be added to an account with a 3year data agreement)
In the meantime they may offer you the $25/2GB plan (possibly with some data bonus for 3-6 months) until you renew and HUP

Other than possibly the 6GB data plan, you should be able to renegotiate & implement the rest of the details of your plan now, with the understanding (fully noted on your account) that any credits will will be applied temporarily (6 or 12 months), and then be re-applied for the full term of your agreement when you renew & HUP.

Because you are not actually renewing now, the down side is there is no guarantee the plan you negotiate now can/will be honoured in 6-12 months time when you HUP & renew, should there be a change in Fido's policies between now and then, which your new plan does not meet.

[uruha]

Hi all,

I would like to get some advices for my current plan. I currently have the 15 bucks voice plan and I am roughly half a year away from completing my contract. I can't really sign a contract now because I am not sure if I'll still be in the country (may have to relacate to the States) once I get out of school.

1. If I don't renew for contract, what is the possibility of getting free caller display with my current plan? (Name display is not needed)
2. Would the possibility of obtaining free caller display be a bit higher if I am willing to move upto the 25 bucks voice plan or add the 2GB/25 data option on my current contract?

I do understand it's not as easy for credits to be applied but I just want to double-check with the more experienced Fido users :)

Thanks in advance.

[neoswarm]

Hi guys.
Ive been lurking here for a few weeks after a friend of mine told me about this site, and i just have a few questions.

On March 20th ill be into the last 6 months of my contract, which is the standard 25$ a month plan. I used to have the blackberry unlimited social networking, but as of a few months ago, it stopped working. I called and asked and they said that they have no idea whats wrong with it and to just buy a new phone. I was a little ticked at that LOL. Anyways, i am looking to upgrade to the iphone 4s on the 20th, and i was wondering, do i HAVE to pay a minimum of 50$ a month if i want the subsidized phone cost? Or it there a way to simply get the 25$ voice plan and then negotiate with the data plan? Because taking a look at wind, even though they dont have the iphone, i could pay an extra 50 bucks, get the galaxy nexus, and still pay less than 50$ AND have unlimited data.

This is my first time attempting to do something like this, any feedback would be great! :D

Thanks guys

[aljavi]

Hi guys, I am planing to move to Fido, but i am still looking around, I just find this offer with Videotron, (really i dont need so many minutes, i am working all the mornings)

150 minutes day
Evenings as of 6 p.m.
Weekends, from Friday 6 p.m. to Monday 7 a.m.
Unlimited Incoming Calls
Call display
Voicemail
500 MB Data
UNLIMITED text, photo and video messages (Canada & International)
==============================
39.95 + tax (no other fees) 3 year contract

Do you think that Fido could match this offer or giving better? or I have to wait 3 months?

[misterooga]

Hi,

I got 3 months to go and I'm checking out $25 Wind plan (http://www.windmobile.ca/en/Pages/voice-plans.aspx) where I can also get free Samsung Nexus with 3 yr contract.

Since I've been with Fido since 2004, and I did get retention deals last two times, I called *611 few days ago.

Fido offered me:

$38 for

200 min. day time / 1000 evening
Unlimited Local Incoming
200 Text
100 MB data
Caller Display and Voice Mail
and I will need to use my Fido points to get Samsung Galaxy Q.


Granted, it was the first rep I talked to after dialing *611 so she may have not been from the correct team. (I did ask for Customer Retention Group and was told there is only Loyalty group.)

But however you look at it, Wind's $25 plan sounds a lot better.

$25 for, Wind gives

Unlimited Incoming/Outgoing
Unlimited Text
100 MB
Caller display (no voice mail), Call Forward, Missed Call alert (which might be a good replacement for voice mail)

And I don't have to pay for Samsung Nexus.



Anyone got a good deal from Fido recently when they used Wind as the plan to beat?

[jessicacha]

Hi,

I got 3 months to go and I'm checking out $25 Wind plan (http://www.windmobile.ca/en/Pages/voice-plans.aspx) where I can also get free Samsung Nexus with 3 yr contract.

Since I've been with Fido since 2004, and I did get retention deals last two times, I called *611 few days ago.

Fido offered me:

$38 for

200 min. day time / 1000 evening
Unlimited Local Incoming
200 Text
100 MB data
Caller Display and Voice Mail
and I will need to use my Fido points to get Samsung Galaxy Q.


Granted, it was the first rep I talked to after dialing *611 so she may have not been from the correct team. (I did ask for Customer Retention Group and was told there is only Loyalty group.)

But however you look at it, Wind's $25 plan sounds a lot better.

$25 for, Wind gives

Unlimited Incoming/Outgoing
Unlimited Text
100 MB
Caller display (no voice mail), Call Forward, Missed Call alert (which might be a good replacement for voice mail)

And I don't have to pay for Samsung Nexus.



Anyone got a good deal from Fido recently when they used Wind as the plan to beat?

I agree with everything, but how do you get the free nexus? it shows up at 199$ on their site. if it's free, i would like to move my parents to wind

[smorjug]

Hi guys, I am planing to move to Fido, but i am still looking around, I just find this offer with Videotron, (really i dont need so many minutes, i am working all the mornings)

100 minutes day
Evenings as of 6 p.m.
Weekends, from Friday 6 p.m. to Monday 7 a.m.
Call display
Voicemail
500 MB Data
UNLIMITED text, photo and video messages
==============================
34.95 + tax (no other fees) 3 year contract

Do you think that Fido could match this offer or giving better? or I have to wait 3 months?

I just called fido and use this offer as leverage. They offer me:

150 min daytime (quebec wide)
Unlimited call at 7pm (quebec wide)
unlimited SMS
VM + CID
6 gb data

With a 3 years agreement.... for 55$ + tx!

I refuse it...I wait for the iphone 5..

[meemo]

For $52.50
$17.50 - 200 mins / E+W starting at 5
$30 - 6g data
$15 iphone vp -CID/VSM/500sms+MMS
-$10 credit
- for $52.50

I told them if they could leave the note on file & I will think about it. I was really debating if should take on the over but thought my olf plan was too good too lose in the future, so I didn't call them back. A week later customer relations called me about the existing offer... And I told the rep that I hadn't made my mind, as I had some concerns... Anyway she was able to offer this:

$17.50 - 200 mins / E+W starting at 5
$30 - 6g data
$5 - basic CID/VM (really didn't care about VM)
$5 - 2500
-$10 credit
- for $47.50

Really good plan, I accepted.

I got similar, but doubled the minutes...

Originally I had this for $57.50:
$17.50 -- 400 mins / E+W starting at 5
$30 -- 6g data (Tethering Access)
$10 -- Value Pack
- Call Display with Name Display
- Enhanced Voice Messaging
- 2500 Text Messages from Canada (to Canadian wireless numbers)
-$7 credit

To keep me they:
- doubled by minutes for 1 yr
- gave me $5 credit for 1 yr
- no contract still (my contract already expired)

This was given after I asked them to match the Telus plan I posted on pg 1357.

[techgasm]

just called in and they said the flex data for $10 is no longer being offered. Is this true?
If so, chances of it coming back?

[funnyland.ca]

Thank you guys so much for all your help, I was wondering if the following plan was good or can I ask for more and keep on fighting?

200/1000 E/WE + Unl. incom. 25.00
Credit: Monthly Fee Discount -10.00
BB Data option 50MB 15.00
5pm Early Evening Calling 0.00
100 Text Messages 0.00
Enhanced Voice Messaging-EN 7.00
Less: Credit (4.00)
Minute Tracker 0.00
Total before taxes: $33.00

Any help is greatly appreciated!

[thirstyears]

Thank you guys so much for all your help, I was wondering if the following plan was good or can I ask for more and keep on fighting?
Any help is greatly appreciated!

Any plan with voice, call control features, and data under $35 is a good deal

[aljavi]

I just called fido and use this offer as leverage. They offer me:

150 min daytime (quebec wide)
Unlimited call at 7pm (quebec wide)
unlimited SMS
VM + CID
6 gb data

With a 3 years agreement.... for 55$ + tx!

I refuse it...I wait for the iphone 5..

try to negociate using this plan http://www.videotron.com/service/mobile/plans/more-students?target=mobileForfaitEtudiantPlus, I am planing to move to Videotron or Fido,
but i am not sure about Videotron network because is new, and I am not sure if Fido will give a good retention plan as a new customer or after 3 months

[misterooga]

I agree with everything, but how do you get the free nexus? it shows up at 199$ on their site. if it's free, i would like to move my parents to wind

You're right. One of my family member told me but I'll have to confirm which model; could be that I heard wrong.

[Balanar08]

Sighh, just re-signed a 3 year with Fido last week and paid 169.99 for a new nexus only to realize that bestbuy/futureshop now has it for 0$. Can I call in and ask them to credit 169.99 back to my account or something?

[shadyazn]

Sighh, just re-signed a 3 year with Fido last week and paid 169.99 for a new nexus only to realize that bestbuy/futureshop now has it for 0$. Can I call in and ask them to credit 169.99 back to my account or something?

If you have less than 30 minutes of use and it hasn't been more than 14 days, you can return the phone back to Fido and then you can go to BB/FS to get the phone.

[Jimboski]

People who are familiar with HUP'ing PLEASE chime In as I need some input on my bill and If I'm being overcharged or not.. This Is my first time HUP'ing so I don't know much..
HUP'ed on January 11th-15th, Not exactly sure of the date but It's there's only two bills since.

Anyways.. My bill over the past two months totals up to "Total : $942.99"..

What It includes In the bill Is;


2 Months of service (2 Lines) Feb/March - I'm on a family plan and the plan Is $60-$62/Monthly already taxed. So $60-$62 x 2 = $124'ish.
2 Data ECF of $100/each line - $113 taxed each line so totals to $226 taxed. (I HUP'ed before the new policy kicked In so the ECF at that time was $100/each line.)
1 Month of Data on each line - 6GB DP $30 / 500MB $25 = $63 taxed at maximum.
2 iPhone 4S (HUP) - $275.72 taxed each according to the bill/receipt so $551.44 taxed.
2 $50 Phone rebate - $100 discount on the bill.
LD overage fees - $14.85, $9, Total to like $26 taxed give or take. (I'll probably need a LD minutes feature added as It's being a monthly overage thingy..)


$124 (Monthly service/bill)
$226 (Data ECF on both lines)
$ 63 (Data Plan only for 1 month; Because It was cancelled basically right away)
$551 (2 iPhone 4S')
$ 26 (LD Overage Fees)
-------
= $990 (Total Taxed before MIR)
-$100 ($50 MIR x2)
------
= $890 Total Taxed after MIR; Isn't this what the bill Is supposed to be at? What else am I missing that may Increase the bill?

Also the February bill Is incorrect.. The amount before taxes and after taxes don't add up correctly.. They taxed me more then the 13%.. Also the plan on the billing page Isn't the one I agreed too on the 3 year contract when I HUP'ed.
I'm scared to call Rogers because they'll just make some excuse up or say stuff that won't even help me at all.. (Talk about other promotions..)

Thanks!

[Timetripper]

:eek:
People who are familiar with HUP'ing PLEASE chime In as I need some input on my bill and If I'm being overcharged or not.. This Is my first time HUP'ing so I don't know much..
HUP'ed on January 11th-15th, Not exactly sure of the date but It's there's only two bills since.

Anyways.. My bill over the past two months totals up to "Total : $942.99"..

What It includes In the bill Is;


2 Months of service (2 Lines) Feb/March - I'm on a family plan and the plan Is $60-$62/Monthly already taxed. So $60-$62 x 2 = $124'ish.
2 Data ECF of $100/each line - $113 taxed each line so totals to $226 taxed. (I HUP'ed before the new policy kicked In so the ECF at that time was $100/each line.)
1 Month of Data on each line - 6GB DP $30 / 500MB $25 = $63 taxed at maximum.
2 iPhone 4S (HUP) - $275.72 taxed each according to the bill/receipt so $551.44 taxed.
2 $50 Phone rebate - $100 discount on the bill.
LD overage fees - $14.85, $9, Total to like $26 taxed give or take. (I'll probably need a LD minutes feature added as It's being a monthly overage thingy..)


$124 (Monthly service/bill)
$226 (Data ECF on both lines)
$ 63 (Data Plan only for 1 month; Because It was cancelled basically right away)
$551 (2 iPhone 4S')
$ 26 (LD Overage Fees)
-------
= $990 (Total Taxed before MIR)
-$100 ($50 MIR x2)
------
= $890 Total Taxed after MIR; Isn't this what the bill Is supposed to be at? What else am I missing that may Increase the bill?

Also the February bill Is incorrect.. The amount before taxes and after taxes don't add up correctly.. They taxed me more then the 13%.. Also the plan on the billing page Isn't the one I agreed too on the 3 year contract when I HUP'ed.
I'm scared to call Rogers because they'll just make some excuse up or say stuff that won't even help me at all.. (Talk about other promotions..)

Thanks!

Stupid question - Your last line sez..... " I'm scared to call Rogers " yet you are posting this in the Fido retention plan thread

So was the "rogers" a typo on your part or is it in the wrong thread?

Sorry I couldn't help you in your actual question beyond going Holy Moly!!! :eek:

[Jimboski]

:eek:

Stupid question - Your last line sez..... " I'm scared to call Rogers " yet you are posting this in the Fido retention plan thread

So was the "rogers" a typo on your part or is it in the wrong thread?

Sorry I couldn't help you in your actual question beyond going Holy Moly!!! :eek:

Rogers, Fido same thing! But I meant Rogers, Pretty sure HUP applies for both companies since they're owned by the same people.

But yeah eventually I'll give them a call haha..

[ceredon]

Rogers, Fido same thing! But I meant Rogers, Pretty sure HUP applies for both companies since they're owned by the same people.

But yeah eventually I'll give them a call haha..
No, not that same thing. While they are continuing to align the brands closer in policy, they had and have quite different HUP policies and somewhat different ECF/DECF policies.

[Jimboski]

No, not that same thing. While they are continuing to align the brands closer in policy, they had and have quite different HUP policies and somewhat different ECF/DECF policies.

I see.. Alright I take back what I said then haha.

[thirstyears]

NEW! Canada-Wide calling/"competitive match" plans
You'll need to cite Koodo/Virgin's CW plans to be offered these unadvertised retail plans (any agent can add them)
These CW plans include the allotted airtime and unlimited Cdn Long Distance, with global text messaging (SMS°= Cdn+Intl texts); no voice credits allowed

Ŕ$20 CW50'/unl SMS°+MMS+BBM
Ŕ$20 CW50'/VM/CID/50 SMS°+MMS/unl BBM
Ŕ$30 CW100'/unl SMS°+MMS+BBM
Ŕ$35 CW200'/unl incoming & E+W@5/unl SMS°+MMS+BBM
Ŕ$35 CW200'/unl incoming & E+W@5/VM/CID/50 SMS°+MMS/unl BBM

------

The retail $50 unl Canada-Wide plan is now available with SmartPhone-HUP 3Yr agreements (previously it was only available M2M or on 2Yr agreements)

------

There is a new unadvertised-retail $5 Value Pack with Basic-VM (not enhanced/similar to the VM with pre-paid) & Call-Display (#only)

------
Two new retail data options have appeared on Fido's website in the last few weeks; unfortunately neither are compatible with SP-HUP 3Yr data agreements:
$25/2GB
$15/100MB-for Blackberries

-----

Lastly, smartphones (Android/BB) are now also available with 2year agreement pricing:
http://www.fido.ca/web/page/portal/Fido/Smartphones
click on "more details" to see the pricing options for the model you are interested in

[aljavi]

No, not that same thing. While they are continuing to align the brands closer in policy, they had and have quite different HUP policies and somewhat different ECF/DECF policies.

I am with Rogers, no contract, I am planing to move to Fido, because I found better plans, but I have a questions, these days Retention Plans are very difficult to get with Rogers, they gave maximun 5$ credit, I want to know if I move to Fido I will get the same problem. Do Fido & Rogers share the retentions policy?

Thanks for your comments.

[ceredon]

I am with Rogers, no contract, I am planing to move to Fido, because I found better plans, but I have a questions, these days Retention Plans are very difficult to get with Rogers, they gave maximun 5$ credit, I want to know if I move to Fido I will get the same problem. Do Fido & Rogers share the retentions policy?

Thanks for your comments.
In terms of restrictions on the retentions departments, they basically have the same policies these days. The actual plans and credits available through retentions differ, since they are different markets. Rogers, for instance, has more individual add-ons available, so they also have more individual feature credits available. But the anti-retentions policies are corporate and have affected both brands.

[desm0nd]

I have been with Fido for about 6 months.. I am paying about 75$ total for my phone each month, using their standard prices..

Not wanting to sign any contracts, would I have any luck calling retention's to try and get a lower plan or some discounts.. Does this only work if I am in a contract?

[honbut]

I have been with Fido for about 6 months.. I am paying about 75$ total for my phone each month, using their standard prices..

Not wanting to sign any contracts, would I have any luck calling retention's to try and get a lower plan or some discounts.. Does this only work if I am in a contract?

You should be able to pick on some credits for some of your features for your plan without a contract. But if you are looking for big changes, chances are they will make you sign a contract or suggest you to change your plan.

[desm0nd]

You should be able to pick on some credits for some of your features for your plan without a contract. But if you are looking for big changes, chances are they will make you sign a contract or suggest you to change your plan.

I have the
200+ Unlimited E/Weekends + Unl incoming - 30$
500MB Blackberry Data Plan - 25$
Valuepack - 10$

What do you think I could get discounted? You think I could manage to get valuepack for free?

[shadyazn]

I have the
200+ Unlimited E/Weekends + Unl incoming - 30$
500MB Blackberry Data Plan - 25$
Valuepack - 10$

What do you think I could get discounted? You think I could manage to get valuepack for free?

You can get the $17.50 plan which gives you unlimited and evenings starting at 5 and 200 daytime minutes but u lose out on unlimited incoming ... u can get the 2gb data for $25 now ... i doubt u'll be able to get the value pack for free but u can try

[honbut]

I have the
200+ Unlimited E/Weekends + Unl incoming - 30$
500MB Blackberry Data Plan - 25$
Valuepack - 10$

What do you think I could get discounted? You think I could manage to get valuepack for free?

What's your average data use? Also, I'm assuming your valuepack is the retail one. Do you talk and text a lot?

[morningview]

Hey Guys,

I just got off the phone with the FIDO rep because I need to cancel my brother data option because hes being a ********* and always going over 6GB...

His contract started Feb 2011 and ends Feb 2014
on an IPHONE 4 32gb

From my understanding with the current system they use the following formula

[rebate] – ( [rebate] * [complete months elapsed] / [contract length] )

I was under the impression that cancelling just the data I would have to pay the rebate portion associated with the data and not for the whole contact
so the rebate of 490 would be split over voice and data.

However customer relations told me that to cancel the data they would use the whole 490.00, which makes no sense to me.
This totals up to 313 +tx which is ridiculous.
and apparently to cancel the voice plan as well it would cost an additional 50.00

tldr

Basically what I'm asking is what is the DSRF and ADSRF split for FIDO in Quebec
because I think they're trying to screw me over

[afiglee]

I just got off the phone with the FIDO rep because I need to cancel my brother data option because hes being a ********* and always going over 6GB...

Can't you just ask for a credit limit on the account to avoid paying too much for the overage?

Fido collects $25 x 36 months = $900 over the term of 3 year contract. They do not want to let it go so easy.

[morningview]

Can't you just ask for a credit limit on the account to avoid paying too much for the overage?

Fido collects $25 x 36 months = $900 over the term of 3 year contract. They do not want to let it go so easy.

Yeah,
but I want to get rid of data completely and "save" the 30 dollars a month

any clue what the fee split is? or is there actually none

[honbut]

Hey Guys,

I just got off the phone with the FIDO rep because I need to cancel my brother data option because hes being a ********* and always going over 6GB...

His contract started Feb 2011 and ends Feb 2014
on an IPHONE 4 32gb

From my understanding with the current system they use the following formula

[rebate] – ( [rebate] * [complete months elapsed] / [contract length] )

I was under the impression that cancelling just the data I would have to pay the rebate portion associated with the data and not for the whole contact
so the rebate of 490 would be split over voice and data.

However customer relations told me that to cancel the data they would use the whole 490.00, which makes no sense to me.
This totals up to 313 +tx which is ridiculous.
and apparently to cancel the voice plan as well it would cost an additional 50.00

tldr

Basically what I'm asking is what is the DSRF and ADSRF split for FIDO in Quebec
because I think they're trying to screw me over

From what I see, you had the Contract from last year? If so, DSRF and ADSRF does not apply to you.
You will have to go by the old ECF which IIRC is:

Voice:
the greater of $100 or $10 per month remaining in your contracted term to a maximum of $300 (plus taxes)

Data:
the greater of $100 or $10 per month remaining in your contracted term to a maximum of $200 (plus taxes)

[thirstyears]

I have the
200+ Unlimited E/Weekends + Unl incoming - 30$
500MB Blackberry Data Plan - 25$
Valuepack - 10$
>>$65+tax/mo
What do you think I could get discounted? You think I could manage to get valuepack for free?
I'd suggest reading the tutorials linked in my signature to see what's available (you'll need a voice plan that's indicated [M2M] or Ŕ (for retail)), and also for negotiation strategies...

Unfortunately the suggestion of the $17.50 plan is not a viable option, as it can only be added under agreement.
Same thing with the $30VP (which I would have suggested until i remembered it too requires an agreement)
You could look on Kijiji or CL for Fido plans with (either/both of) these options (& no longer under agreement) and do a ToR/Tranfer of Responsibility (the $30VP would specifically have to be the BB option)

Go over your past invoices and determine your actual needs (voice/data/texts/etc)
If your data usage is low you could switch to one of the $15 BB data plans (one is retail-100MB with overages in $5/100MB increments; one is retention-50MB with a low $0.03/MB overage rate), which could immediately save you $10; otherwise as suggested above, $25 can now get you 2GB BB data

One example you might realistically achieve:
Using Virgin's $35 Canada-wide/incoming/talk and text plan, $15 BB100MB add-on, and $10VP ($60+tax) for leverage in your negotiations might get you something like this:
$35 CW200'/unl incoming & E+W@5/unl SMS+MMS+BBM
$15 BB data (Virgin charges overages @$0.05/MB vs Fido's retail plan jumping in $5 increments)
your current $10VP (possibly with a $4 feature credit) ---or--- basic $5VP with basic-VM and CD(# only) {keep asking for cheaper VP options to get this one!}
>>$55/$56/$60 = $5-$10 per month savings with the addition of unlimited CW calling ---or--- keep current plan if you don't need the unl Cdn LD and possibly save another $5...

[thirstyears]

Hey Guys,
...Basically what I'm asking is what is the DSRF and ADSRF split for FIDO in Quebec
ECF and DECF for QUEBEC (as per 1st post/page 1 on this forum): (honbut was quoting ECF/DECFs for outside Quebec, or prior to 06/30/2010)

Plan Obtained After 06/30/2010 (without Subsidized Handset or with Sudsidized Handset & Data): ECF = Lesser of $50 or 10% of Monthly Plan
Data Obtained After 06/30/2010: DECF = Discount on Phone / Contract Length x Months Remaining - ECF

So you can see, almost all the subsidy is on the data portion (which creates a great disincentive to cancel the data plan!)

[White Comet]

Just renewed our plans, failed that I couldn't get them to match Telus' corporate plan, I am disappoint. Regardless, our plans expired 2 weeks ago and just received an expensive bill. So this is what we got.

$60 + tax - 3yr contract HUP
250 daytime mins
Unl. eve. after 5pm and Unl. weekends
Unl. incoming calls
Voicemail, Caller ID, Global Text Messaging
Unl. Circle calling
6GB data

$55 + tax - 2yr contract voice, no contract on data
250 daytime mins
Unl. eve. after 5pm and Unl. weekends
Unl. incoming calls
Voicemail, Caller ID, Global Text Messaging
Unl. Circle calling
2GB data

$37.50 + tax - 2yr contract voice, no contract on data
200 daytime mins
Unl. eve. after 5pm and Unl. weekends
Unl. incoming calls
Voicemail, Caller ID, 2500 text messaging
100mb data

[nihulen]

hi guy just off phone with rep at fido, my phone just die and i want an upgrade hardware . My contract done in Jan 2013, using old nokia 6301 with plan

17.50 --> 200 min/5 pm/ free eve and weekend, 100 texts till contract done + tax is 19.78

if i take LG optimus 2x i will have to take plan with minimum of $25, so they charge me

$50 for cancellation fee, $30 for the phone with 2 years renew

200 min/ free after 7pm, eve/weekend
2500 text, voice mail, unl incoming
CID ($4), no data + first month free

come total 29 + tax

should i take it guy thanks

[kanli1984]

Long time lurker here. Just sighed a contract today and want to share my deal.

200 Minutes, E/W 17.50
Value pack (Voice mail, CID, 2500 message) 11
7 dollar credit until end of 2 year contract

$21.50 per month

Old plan was

200 Minutes,
E/W at 7
F2F
Value pack (Voice mail, CID, 2500 message)

$25 per month

Now I'm thinking if I should have just renewed my existing plan and grabbed a crappy phone lol. Been thinking about getting Galxy Nexus so that idea didn't cross my mind during the call. Oh well..

[elzorro1962]

Had this plan for a long time but time to change it, too expensive.
a)unlimited incomming and outgoing calls anytime
b)enhance voice messaging, call display with name display
c)unlimited mobile browsing
d)who called
e)50 pictures and video messages to Canadian wireless , 125 text messages to Canadian wireless numbers also
They charged me for system access fee $7.00
total: 64.62 monthly.
I want to talk to retantions and try to make a deal on a month to month basis.
Any suggestions would be appreciated.
Thanks

[RedRyder]

Long time lurker, just wanted to share this offer last night:

150+50 mins
U/L Evenings and weekends @ 5pm
U/L Text
CID+VM
U/L Long Distance in Canada

$33 plus tax

They are supposed to call me back Thursday to see if I want this plan or not, I might try to get this plan for just under $30 to seal the deal. Opinions/ advise welcomed.

Oh on a 2 year plan it means i can upgrade my phone to a smart phone, so looking at the Sony Xperia Pro for $30 on a 2 year plan. Anyone have this phone and what do you think of it?

[shadyazn]

Long time lurker, just wanted to share this offer last night:

150+50 mins
U/L Evenings and weekends @ 5pm
U/L Text
CID+VM
U/L Long Distance in Canada

$33 plus tax

They are supposed to call me back Thursday to see if I want this plan or not, I might try to get this plan for just under $30 to seal the deal. Opinions/ advise welcomed.

Oh on a 2 year plan it means i can upgrade my phone to a smart phone, so looking at the Sony Xperia Pro for $30 on a 2 year plan. Anyone have this phone and what do you think of it?

You should call them back just to be safe. Usually the reps don't call back even though they say so.

[RedRyder]

You should call them back just to be safe. Usually the reps don't call back even though they say so.

So far they have called me back when they said they would, and they have been leaving notes for the next rep if they needed regarding my contract. But thanks for the suggestion.

[shadyazn]

So far they have called me back when they said they would, and they have been leaving notes for the next rep if they needed regarding my contract. But thanks for the suggestion.

Wow you've been lucky then. I never get calls back from the consumer side or even the business side :(

[desm0nd]

Interesting..

I currently had the 500mb for 25$ data plan.. And looking now they have a 2gb for 25$..

Looked on my last bill and I went over and have to pay an extra 10$ for data usage..

Was a little upset.. So I called and tried to get the 10$ fee wiped off.. Then had them transfer me to cancellation department and pretty much told them that I'd like to have the fee wiped of 10$ because was upset I was paying for 500mb when they had a same plan that had 2gb.. Said that to keep me as a customer I would like the 10$ fee wiped and he told me he wouldnt do it.. He told me that the plan was only introduced March 1st.. Thats pretty tight that they wouldn't just wipe the 10$ fee.. I'm not even on a contract and paying 75$ a month.. You would think they would do something to please me as a customer

Update : My bbm isnt working.. So I did a chat with live support..

Stephan:
My colleague accidentally gave you a data option which is incompatible with BB phones. I will correct this right away.

Maybe he did this on purpose cause I was complaining? hahaha

[honbut]

Interesting..

I currently had the 500mb for 25$ data plan.. And looking now they have a 2gb for 25$..

Looked on my last bill and I went over and have to pay an extra 10$ for data usage..

Was a little upset.. So I called and tried to get the 10$ fee wiped off.. Then had them transfer me to cancellation department and pretty much told them that I'd like to have the fee wiped of 10$ because was upset I was paying for 500mb when they had a same plan that had 2gb.. Said that to keep me as a customer I would like the 10$ fee wiped and he told me he wouldnt do it.. He told me that the plan was only introduced March 1st.. Thats pretty tight that they wouldn't just wipe the 10$ fee.. I'm not even on a contract and paying 75$ a month.. You would think they would do something to please me as a customer

Well it really depends. Cause for the 500MB, i don't know which one they charged you but, if they rate your overage by 0.05/MB then it might seem like it was accidental, but if you are rated on their new overage, then it would be a overage by 1GB.. doesn't seem accidental there. Most of the time if it's a ridiculous amount, they will try to do something so that they can keep you as a customer, but here.. it doesn't seem to be the case. But then again.. it's a 10$ overage.. don't see why they can't give you a one-time credit..

[desm0nd]

Well it really depends. Cause for the 500MB, i don't know which one they charged you but, if they rate your overage by 0.05/MB then it might seem like it was accidental, but if you are rated on their new overage, then it would be a overage by 1GB.. doesn't seem accidental there. Most of the time if it's a ridiculous amount, they will try to do something so that they can keep you as a customer, but here.. it doesn't seem to be the case. But then again.. it's a 10$ overage.. don't see why they can't give you a one-time credit..

Its the overage of 5$ per 500mb.. Not really a big issue.. It was only 10$.. Just very suprising they wouldnt just give me the credit

[thirstyears]

Long time lurker, just wanted to share this offer last night:

$25 150+50 mins, U/L Evenings and weekends @ 5pm, U/L Text
$ 5 CID+VM
$10 U/L Long Distance in Canada
$ 7 credit
$33 plus tax

They are supposed to call me back Thursday to see if I want this plan or not, I might try to get this plan for just under $30 to seal the deal. Opinions/ advise welcomed.
Oh on a 2 year plan it means i can upgrade my phone to a smart phone, so looking at the Sony Xperia Pro for $30 on a 2 year plan. Anyone have this phone and what do you think of it?
I think that is a pretty good deal as it is.
Getting the price reduced is probably going to be a tough sell, unless you can show one of Fido's competitors offing something similar for less than this.
I'd think you're more likely to be able to get more airtime (F2F, unl incoming, or +200') for this same price, by using Chatr's $35 CW unl plan as a comparable

[RedRyder]

I think that is a pretty good deal as it is.
Getting the price reduced is probably going to be a tough sell, unless you can show one of Fido's competitors offing something similar for less than this.
I'd think you're more likely to be able to get more airtime (F2F, unl incoming, or +200') for this same price, by using Chatr's $35 CW unl plan as a comparable

I was thinking of using the Koodo $30 plan as a comparison.
https://shop.koodomobile.com/plans/plans/index.html

Canadawide $30 plan
100mins day
U/L evenings and weekends @5pm
50 Text
CID+VM
***NO CONTRACT***

I would probably add U/L texting $5 more.

So total $35 with no contract and pretty much similar plan besides the day minutes which I never go over anyways. I've been a loyal customer for 7 years so figure I should be able to get the Fido plan for under $30.

But I guess we'll see, I will keep you guys update and let you know friday.

Just looked at teh CHARTR plans, never heard of them before but plans look good too, thanks for the ammunition.

[bowmah]

So has anyone recently been able to get the awesome $50 or $52.50 (before tax) plan for:

200 min U/L after 5pm
CID, VM, 2500 text
Unl Incoming
6 GB

Anyone?

[TechGuyMTL]

I'm sure some people can do better. Retentions gave me:

200 minutes
VM + CID + 2500 texts
U/L evenings and weekends (@ 5pm for first 6 months; 7pm afterwards)
Unlimited incoming calls for 3 months
Unlimited F2F calls

$26 + taxes.

No contract.

[ryanmac]

So has anyone recently been able to get the awesome $50 or $52.50 (before tax) plan for:

200 min U/L after 5pm
CID, VM, 2500 text
Unl Incoming
6 GB

Anyone?

Did you have to get that through retentions? That's pretty sweet.

[honbut]

I'm sure some people can do better. Retentions gave me:

200 minutes
VM + CID + 2500 texts
U/L evenings and weekends (@ 5pm for first 6 months; 7pm afterwards)
Unlimited incoming calls for 3 months
Unlimited F2F calls

$26 + taxes.

No contract.

That's a pretty sweet deal IMO considering you don't have a contract.

I'm thinking its the:
25$ - 200', VM, 2500 txts, F2F, EVE/Wkends @ 7.
8$ - CID w/ 7$ credit.

Correct me if I'm wrong but that's a really good plan. Your plan is identical to the one my mom has but I was paying full for everything. Haven't been able to apply any credits to the plan cause they say it already a retention plan =P

[shenmecar]

I'm sure some people can do better. Retentions gave me:

200 minutes
VM + CID + 2500 texts
U/L evenings and weekends (@ 5pm for first 6 months; 7pm afterwards)
Unlimited incoming calls for 3 months
Unlimited F2F calls

$26 + taxes.

No contract.

Retentions gave me a plan too without contract, I thought it was good until I found out the credits only last for 6 months. After that its full price again. you should double check when your credits expire!

[Balanar08]

thirstyears, I noticed the galaxy nexus has dropped in pricing to 80$ and bestbuy/futureshop has it for 0$. I signed a renewed my contract on March 1st getting the nexus for 160$, do you know if I call fido, will they credit me back anything?

[fudge_u]

So has anyone recently been able to get the awesome $50 or $52.50 (before tax) plan for:

200 min U/L after 5pm
CID, VM, 2500 text
Unl Incoming
6 GB

Anyone?


Did you have to get that through retentions? That's pretty sweet.

I have that plan, and I went through retentions.

http://i43.tinypic.com/25rdmc7.jpg

A couple things to note. I originally negotiated this plan with my Blackberry Bold 9700, so I had a $15 50MB flex data plan instead of the $30 6GB plan. When I purchased a GNex off Kijiji a couple of months ago, I dropped the BB flex data plan and added the 6GB data plan. Everything else remained the same.

Another thing I should mention is, Fido was double charging me for the 5pm evening call option. It was listed as separate option and it was also in the value pack. I noticed it two or three months into my contract, so they reimbursed the difference and now they're just giving me a $7 credit on the option. I negotiated in the Summer of 2010 with about 4-6 months left on the previous contract. My current plan goes until mid 2013.

WG

[thirstyears]

So has anyone recently been able to get the awesome $50 or $52.50 (before tax) plan for:

200 min U/L after 5pm
CID, VM, 2500 text
Unl Incoming
6 GB

Anyone?
I have that plan, and I went through retentions.

A couple things to note. I originally negotiated this plan with my Blackberry Bold 9700, so I had a $15 50MB flex data plan instead of the $30 6GB plan. When I purchased a GNex off Kijiji a couple of months ago, I dropped the BB flex data plan and added the 6GB data plan. Everything else remained the same. I negotiated in the Summer of 2010 with about 4-6 months left on the previous contract. My current plan goes until mid 2013.
With Fido's current policies I do not see $52.50 as realistic price point if renewing an agreement at this time, for all those options. Here's why:
-The 6GB data plan can only be added to your account under a data agreement, and current policies dictate a data agreement can only be had with a voice plan >= $25
-Even if you already have both the $17.50 plan and 6GB data on your account (grandfathered status, & eligible for SP-HUP), voice credits are no longer allowed with the $17.50 plan
-I suspect fudge_u already had his previous BB data plan on data agreement and the $5 credit was part of his negotiated plan, which he negotiated back in 2010

With current policies, I believe the cheapest way to technically achieve all those options would be:
$25 200'/unl F2F & E+W@7/2500SMS/VM; (includes a $7 charge + credit for VM)
$30 6GB
-$5 voice credit (max allowed with iphone/android SP-HUP $50 minimum voice+data pricing rule)
$8 CID+WC ($7 if you already have CID)
-$4 credit CID
$10 unl incoming
-$10 credit unl incoming
>>$54/$55 (maximum credits allowed is the value of voice plan = $25)

The tricky bit is actually negotiating & achieving it; for that you'll need to present a competitors offer with all those features (less the F2F) at a similar price.


thirstyears, I noticed the galaxy nexus has dropped in pricing to 80$ and bestbuy/futureshop has it for 0$. I signed a renewed my contract on March 1st getting the nexus for 160$, do you know if I call fido, will they credit me back anything?
I don't know! (I don't work for Fido)
Call and ask an agent if there's anything that can be done!

[bowmah]

Well, that is what I am sensing is that the $52.50 plan is not easy to come by these days. Forget about the same plan for $50. For those who have it, nice job. We can all cross our fingers to hope that during a contract renewal, Fido will renew all credits and let users stay with a grandfathered plan. We can hope right?

[thirstyears]

Well, that is what I am sensing is that the $52.50 plan is not easy to come by these days. Forget about the same plan for $50. For those who have it, nice job. We can all cross our fingers to hope that during a contract renewal, Fido will renew all credits and let users stay with a grandfathered plan. We can hope right?
Upon renewal, credits are not automatically renewed (unless integrated into your base/voice plan); you will have to negotiate for them and any credits will need to be permitted under current policies.

Currently no 'voice credits' are allowed with the $17.50 plan, any unlimited calling plan, or any of the new Canada-Wide plans.
See the tutorial linked in my signature for more information on credits

[bowmah]

Currently no 'voice credits' are allowed with the $17.50 plan, any unlimited calling plan, or any of the new Canada-Wide plans.

I hear ya and this is silly. Not you, Fido. While policy is no voice credits are supposed to be given to $17.50 plans, others are reporting that Fido often just extends your credit when your plan expires and then you just stay on month to month. No hardware upgrade of course. Wouldn't it be better for Fido (& end users) to get into a 3 yr contract + Hardware + renew all credits? Silly, just silly.

[heatx-]

Has anyone used the Koodo $50 Canada-Wide Data Plan as leverage? I like that plan but was hoping if anyone has used it as leverage and got a similar plan but with 2gb or 6gb data instead.

[thafreak]

I just wanted to share this. I reluctantly signed for a 2-years contract but I got what I wanted, the cheapest plan I think I could get.
Also received the LG Gossip Pro free that I'm going to sell.

250 daytime minutes
1000 minutes evening w/e from 7pm
Caller ID
Unlimited local incoming calls
Unlimited Canadian text

$20 + $0.40 (911 fees) = $20.40 +tx

[def47]

I just wanted to share this. I reluctantly signed for a 2-years contract but I got what I wanted, the cheapest plan I think I could get.
Also received the LG Gossip Pro free that I'm going to sell.

250 daytime minutes
1000 minutes evening w/e from 7pm
Caller ID
Unlimited local incoming calls
Unlimited Canadian text

$20 + $0.40 (911 fees) = $20.40 +tx

Nice! that's exactly what I would like to get, what did you use as leverage ?
I thought about using chatr's 25$ plan

[thirstyears]

Has anyone used the Koodo $50 Canada-Wide Data Plan as leverage? I like that plan but was hoping if anyone has used it as leverage and got a similar plan but with 2gb or 6gb data instead.
You need to compare apple to apples!
If you want a plan with 2GB or 6GB see how much that will cost you with the competitors!
The Koodo $50 Canada-Wide Data Plan comes with 1GB, and an additional 1GB will cost an additional $50 ($0.05/MB) with that plan!
Use a real plan that will meet your needs. In your case its better to add the $25 2GB option to one of their talk + text plans

[thafreak]

Nice! that's exactly what I would like to get, what did you use as leverage ?
I thought about using chatr's 25$ plan

I did use chatr's $25 plan as leverage, tell them chatr is having a promo which gives you $80 credit if you suscribe to the pre-authorized payment. Giving the argument that it's possible for you to get a low cost plan.

Hope this will help

[hwlim]

I hear ya and this is silly. Not you, Fido. While policy is no voice credits are supposed to be given to $17.50 plans, others are reporting that Fido often just extends your credit when your plan expires and then you just stay on month to month. No hardware upgrade of course. Wouldn't it be better for Fido (& end users) to get into a 3 yr contract + Hardware + renew all credits? Silly, just silly.

As a marketer's point of view, it is not that silly.

1. There is not much competition outside. (Wind and Mobilicity do not have iPhone which is the most popular.)
2. Many consumers are willing to stay even if they don't like Fido's plan.
3. Some consumers might be lucky enough to get a credit on $17.50. But most of consumers will not.
4. Fido still can make a huge proft out of them.

Of course, the Big 3 are evil but not stupid.

[canuckmania604]

I'm looking to get a hardware upgrade with a retention plan soon, but I'm gunning for the galaxy nexus. The website says they're out of stock. Any ideas when we'll see more?

[meemo]

So has anyone recently been able to get the awesome $50 or $52.50 (before tax) plan for:

200 min U/L after 5pm
CID, VM, 2500 text
Unl Incoming
6 GB

Anyone?

Similar, except doubled min to 400 and no unlimited incoming. $52.50+tax. Valid for 1 yr, no contract.

I negotiated for this a couple days ago, when I compared it to a private/special $50 Telus plan that was similar.

[RedRyder]

I think that is a pretty good deal as it is.
Getting the price reduced is probably going to be a tough sell, unless you can show one of Fido's competitors offing something similar for less than this.
I'd think you're more likely to be able to get more airtime (F2F, unl incoming, or +200') for this same price, by using Chatr's $35 CW unl plan as a comparable

Was on the phone with the rep last night for an hour, he could not work out a better deal, he tried every which way to try to get me credits but this was the lowest offer for what I was looking for, I'm probably going to accept next week and also open up another line and get some referal credits plus a new line activation credit.

[def47]

I did use chatr's $25 plan as leverage, tell them chatr is having a promo which gives you $80 credit if you suscribe to the pre-authorized payment. Giving the argument that it's possible for you to get a low cost plan.

Hope this will help
YAY! Thanks a lot for your help!
I got offered the same plan, by a really nice lady.
for 20$: 250min + 1000min E+W@7 + unlimited incomming + unlimited SMS + CID
bonus: 1 month free + no administration fees

[honbut]

I'm trying to pick up one of the new "Canada-Wide" plans that thirsty has posted, but it doesn't seem like any CSR can offer it.. I mean i'm talking to Relations at the moment and she doesn't seem to be able to find/apply the plan either.. Anyone else had a try and was successful?

[heatx-]

I'm trying to pick up one of the new "Canada-Wide" plans that thirsty has posted, but it doesn't seem like any CSR can offer it.. I mean i'm talking to Relations at the moment and she doesn't seem to be able to find/apply the plan either.. Anyone else had a try and was successful?

I tried last night by mentioning Koodo's Canada-wide plans, but they offered me these 3 choices:
1) $5/100 CDN LD
2) $10/unl CDN LD
3) $50 Canada-wide plan with no data

I will try again sometime during the summer, hopefully get offered a CW plan from Fido :D

[thirstyears]

I'm trying to pick up one of the new "Canada-Wide" plans that thirsty has posted, but it doesn't seem like any CSR can offer it.. I mean i'm talking to Relations at the moment and she doesn't seem to be able to find/apply the plan either.. Anyone else had a try and was successful?
I suggest you try (in this order):
-Fido live chat (on www.fido.ca/myaccount ,log in and midway down the page in left column is the yellow "chat now" button)
-Post your question on Howard Forums (where there is generally a greater presence of Fido staffers lurking about) http://www.howardforums.com/forumdisplay.php/48-Fido
-Or PM frenchguys

and ask for advise on how to steer the unaware CSRs in the right direction so they might find the new 'Competitive Match Canada-wide plans' in Fido's system, or the product/plan key code(s)

[ryanmac]

NEW! Canada-Wide calling/"competitive match" plans
You'll need to cite Koodo/Virgin's CW plans to be offered these unadvertised retail plans (any agent can add them)
These CW plans include the allotted airtime and unlimited Cdn Long Distance, with global text messaging (SMS°= Cdn+Intl texts); no voice credits allowed

Ŕ$20 CW50'/unl SMS°+MMS+BBM
Ŕ$20 CW50'/VM/CID/50 SMS°+MMS/unl BBM
Ŕ$30 CW100'/unl SMS°+MMS+BBM
Ŕ$35 CW200'/unl incoming & E+W@5/unl SMS°+MMS+BBM
Ŕ$35 CW200'/unl incoming & E+W@5/VM/CID/50 SMS°+MMS/unl BBM

I just added a line to my wife's Fido account last week. Would I have been able to try and get one of these?! Or is it only for current customers? Her contract is up next year.. I should try to get her on one of those. Finally!

[bowmah]

Based on all the recent responses, even though there is more competition in the mobile space as compared to 2 years ago, Fido plans have not decreased in price. In fact, I find Fido more stingey now then ever. Anyone feel this too?

[def47]

Based on all the recent responses, even though there is more competition in the mobile space as compared to 2 years ago, Fido plans have not decreased in price. In fact, I find Fido more stingey now then ever. Anyone feel this too?

Normal plans are not competitive at all, but through retentions.. I don't think I can find anything better in montreal. Even PublicMobile's offer is more expensive.
Unlike me, if you're lucky and have access to windmobile, now that's a better alternative IMO.

[ceredon]

Based on all the recent responses, even though there is more competition in the mobile space as compared to 2 years ago, Fido plans have not decreased in price. In fact, I find Fido more stingey now then ever. Anyone feel this too?
It's more than a feeling, it is a fact. Fido and Rogers, near the end of 2010, felt that they had overreacted to the threat posed by the new carriers and completely reversed course with regard to their retentions policies. In the months prior, for most of 2010, it was a retentions bonanza, with amazing plans being signed. For me personally, that was a period when I was actively encouraging people to move back to Fido (or Rogers) and helping others get good deals to stay. This was all mainly due to Rogers panicking in the face of the expected threat from the new carriers. But by the end of 2010, they realized that they were not bleeding the numbers they thought they would but their ARPU was not where the wanted it. This was not exclusively or even primarily due to retentions plans, but they decision was made to go alter course and lock up retentions. Reps were effectively stripped of their ability to save accounts and were in fact instructed that they were not to compete with Wind and Mobi if customers were canceling to move to those carriers. The decision was, effectively, to acknowledge that as a company they would offer the absolute worst value proposition for customers in Canada in order to raise ARPU. Retentions was instructed to offer plans that, at best, brought them inline with retail offerings from their competitors. So, average customers would pay more and 'retentions' customers can only expect to pay what they would pay if they move to another carrier at retail, but only if they are willing to call in and negotiate. The retentions mandate is no longer to beat competitors but to do as little as possible up to meeting their the competition (not wind and Mobi, but Virgin and Koodo).

So far this gambit seems to be paying off. The risk, of course, was that customers would leave in large numbers. While Bell and Telus are now growing subs at almost twice the rate of Rogers (and Fido), the rate of loss is not enough to make them reverse, yet.

[honbut]

I suggest you try (in this order):
-Fido live chat (on www.fido.ca/myaccount ,log in and midway down the page in left column is the yellow "chat now" button)
-Post your question on Howard Forums (where there is generally a greater presence of Fido staffers lurking about) http://www.howardforums.com/forumdisplay.php/48-Fido
-Or PM frenchguys

and ask for advise on how to steer the unaware CSRs in the right direction so they might find the new 'Competitive Match Canada-wide plans' in Fido's system, or the product/plan key code(s)

Thanks for the little tip but it doesn't seem like Fido Chat is any good cause the person said I have to call in inorder to pick up on plans outside their website.. I guess I'll have to poke around HoFo for the answer than.

[Peptol]

I received this plan from retentions, decided to go with it... they seem to have new policy where the base plan has to be at minimum $25. They won't budge from that; nor, go below $50 for a subsidized smartphone.


$25.00: 200/Unl. E/WE+Eve. 5pm
$10.00: Unl. CAD Long Distance
$10.00: Unl. Incoming
$30.00: Data Value Pack (CID, VVM, Unl. CAD SMS+MMS, 500MB)

Credit: Monthly Fee Discount $10.00
Credit: Monthly Fee Discount $10.00
Credit: Monthly Credit $5.00
Gift: 50 daytime minutes

Total: $50.00 + tax

I'm not a big phone user so this works fine for me. I rarely use data so the plan meets my needs.


I was initially going to stick with my old plan and just add data to that (2GB for $25 M2M) but the credits on my old plan were going to expire in August 2012 and that would have sucked. I tried getting that same plan again but they refused to renew it because it didn't meet the $25 base plan rule (which seems new)...


$17.50: 200/Unl. E/WE+Eve. 5pm
$10.00: Unlimited Incoming Local Calls
$10.00: 1000 Canadian LD Minutes
$10.00: Value Pack (CID, VM, 2500 SMS)

Credit: Monthly Fee Discount $10.00
Credit: Monthly Credit $5
Credit: Monthly Credit $5

Total: $27.50 + tax

Hope that helps.

[Grant007]

Hey all,

Just got off the phone with Fido customer relations, very friendly and helpful. I'm currently M2M after my last 3 year contract and my $10 credits expired so I just called to negotiate getting my plan back to the discounted rate.

Offer:

$30 - Retail Voice Plan
200 Day Mins
Unlim Incoming/E&W/E@5
Unlim Text In/Out International

$25 - Retention Value Plan
500MB
Visual VM
Call Display
Unlim MMS Canada

$5 - 100 Long Distance Mins

($30+$25+$5)-$10 Credit= $50 --> $56.50 w/ HST

I think it's an ok deal without having to re-commit. Thoughts?

[bowmah]

These last 2 plans confirm the crappy plans as compared to previous years. These do not allow you to tether (need 1GB or more) and since there is only 2GB and 6GB, it will cost at least $25 to get these. Seems like tough to get any of these plan with tethering for $52.50 or under. Very tough indeed.

[desi_ak47]

YAY! Thanks a lot for your help!
I got offered the same plan, by a really nice lady.
for 20$: 250min + 1000min E+W@7 + unlimited incomming + unlimited SMS + CID
bonus: 1 month free + no administration fees

was this aretention plan or new activation?

[thirstyears]

was this aretention plan or new activation?
Retention... the give away was the 1000min E+W (available only in this plan: $25 200'/unl incoming/1000'E+W@7/CID)

[jessicacha]

NEW! Canada-Wide calling/"competitive match" plans
There is a new unadvertised-retail $5 Value Pack with Basic-VM (not enhanced/similar to the VM with pre-paid) & Call-Display (#only)


I can confirm this :D
I have the retail $15 plan and when I asked them to match the Virgin's 20$ talk/text plan with $5 discount (when you bring your own phone), they gave me the $11 value pack (VVM, CID+ND, WC) with $10 MFD plus 1 month free.

After reading thirstyears' post, I called fido (regular rep) and he was able to take off the value pack and add the $5 value pack (basic VM&CID) and $5 text msg add on (200 texts).

So all in all, I pay $15/mth for 50min, 250 text, VM, CID.

-----------

actually, after I posted, I called to switch the 15$ plan to $20 and took off the $5 text add-on. For the same price, it works out to be unlimited text instead of 250 text. :D

[canuckmania604]

I received this plan from retentions, decided to go with it... they seem to have new policy where the base plan has to be at minimum $25. They won't budge from that; nor, go below $50 for a subsidized smartphone.


$25.00: 200/Unl. E/WE+Eve. 5pm
$10.00: Unl. CAD Long Distance
$10.00: Unl. Incoming
$30.00: Data Value Pack (CID, VVM, Unl. CAD SMS+MMS, 500MB)

Credit: Monthly Fee Discount $10.00
Credit: Monthly Fee Discount $10.00
Credit: Monthly Credit $5.00
Gift: 50 daytime minutes

Total: $50.00 + tax

Hope that helps.

Just got pretty much the same plan, I only got one of the monthly discounts though, so I'm paying $60. Still pretty good. They also gave me 1GB data for the first three months. Got the Galaxy Nexus HUP. Maybe because I've only been with Fido for a few months on month to month? Or maybe you're just a better negotiator than I am, haha.

[Timetripper]

Hi, Not really a retention deal from Fido but I thought it interesting and thought some be interested in the conversation.

I had a call from a Fido call center asking if a family memeber or friend was interested in joining Fido, Fido would give the joining party a free phone (inc Android) and plan, etc

The part I thought that was interesting was they would give me a $40.00 credit on my account plus today they were offering a further $100.00 credit

for a total credit of $140.00 on my Fido account - that sounds pretty decent for me doing their dirty work. I wonder if they are starting to feel the pinch on churn rates?

but it doesn't add up when the amount of people who have'nt got spectular retention plans lately is factored in. Why not keep the customers you have happy. FWIW

[IMWHFMPC]

Is it possible at all to get iPhone 4s with flex data plan?

i have a fido 2yr contact $35+tax right now and i want to get a 4S from them but keeping the same contract, possible?

[honbut]

Is it possible at all to get iPhone 4s with flex data plan?

i have a fido 2yr contact $35+tax right now and i want to get a 4S from them but keeping the same contract, possible?

You can have the flex data plan if you are using an iPhone. If your plan has been grandfathered(signed before dec 2010), then you should be able to sign a new contract with same current plan.
AFAIK, you cannot get the iPhone 4s on a 2 yr contract.

[RedRyder]

Just passing along my retention plan that I got last night and confirmed this morning.

$25 -150 mins, U/L Evenings and weekends @5pm, U/L Text
$5 -VM + CID
$5 -500 mins Long Distance Canada
-$7 credit

$28 plus tax (2 year contract)

[thirstyears]

Is it possible at all to get iPhone 4s with flex data plan?

i have a fido 2yr contact $35+tax right now and i want to get a 4S from them but keeping the same contract, possible?
You can have the flex data plan if you are using an iPhone. If your plan has been grandfathered(signed before dec 2010), then you should be able to sign a new contract with same current plan.
Incorrect.
He/She would need BOTH voice and data on agreement to be 'grandfathered' for SP-HUP eligibility. Data agreements only come as 3Years. If they are currently on a 2 year agreement, then they do not qualify as 'grandfathered'
Not if you want the 3 year subsidized pricing on the phone, with your current plan. For subsidized pricing you'd need a voice plan >= $40 with flex data to qualify.
Read the HUP rules in the tutorial which is linked in my signature (as well as frenchguys')

If you are willing to pay full price for the iphone (or buy 2nd hand off craigslist/kijiji/etc), then yes, you could keep your current plan.

[Andre112]

I'm currently half way thru my 3 year contract with
$25 - 200 min, 1000 E/W@7, UL Incoming, CID
$15 - 150mb data

I only use about 200 mins and 300mb of Data a month, and I'd like to also get 50 or more SMS.
Is there any good combination to lower my bill?

Thanks

[snow7977]

Can anyone please confirm if this applies to the HUP or only new customers who activate at Fido for the first time? Also, it seems like no data required for this 2 year agreement pricing as well.

Thanks!


http://www.fido.ca/web/page/portal/Fido/Smartphones

[Jimboski]

Can anyone please confirm if this applies to the HUP or only new customers who activate at Fido for the first time? Also, it seems like no data required for this 2 year agreement pricing as well.

Thanks!


http://www.fido.ca/web/page/portal/Fido/Smartphones

It says 3 years for me..

[snow7977]

It says 3 years for me..


In the Smartphones section there's a drop down with pricing choices...

[aljavi]

Normal plans are not competitive at all, but through retentions.. I don't think I can find anything better in montreal. Even PublicMobile's offer is more expensive.
Unlike me, if you're lucky and have access to windmobile, now that's a better alternative IMO.


Did you try videotron? http://www.videotron.com/service/mobile/plans/more-students?target=mobileForfaitEtudiantPlus

[honbut]

Did you try videotron? http://www.videotron.com/service/mobile/plans/more-students?target=mobileForfaitEtudiantPlus

Limited to Quebec no?

[Timetripper]

Can anyone please confirm if this applies to the HUP or only new customers who activate at Fido for the first time? Also, it seems like no data required for this 2 year agreement pricing as well.

Thanks!


http://www.fido.ca/web/page/portal/Fido/Smartphones


I'm not sure on the HUP but I would agree on the 2yr agree = no data necessary

Cut/paste from FIDO smart phone page (link above)

Note that the 2 year does not mention data what so ever


With select 3-year Fido Agreements (including eligible Data Add-ons)


With 2-year Fido Agreement

[ceredon]

Can anyone please confirm if this applies to the HUP or only new customers who activate at Fido for the first time? Also, it seems like no data required for this 2 year agreement pricing as well.

Thanks!


http://www.fido.ca/web/page/portal/Fido/Smartphones
It is only a limited number of older or cheaper smartphones that are available with 2 year. And for those that qualify, there is no data required. Only phones that require a 3 year require data.

[snow7977]

It is only a limited number of older or cheaper smartphones that are available with 2 year. And for those that qualify, there is no data required. Only phones that require a 3 year require data.

Thank you for the info and do you mean that this applies to the HUP as well? On the website, the "with 2 year fido agreement" applies to all smartphones even Galaxy Nexus and Motorola Raza so may I assume Galaxy Nexus and Motorola Raza are included in this promotion as well? Any idea if this promotion will continue and if yes, for how long?

Thinking to buy between Sony Ericsson XperiaTM pro and LG Optimus 2x? Does anyone have suggestions? I've heard that the LG Optimus 2x gets reboot randomly. Has anybody experienced that with the Fido LG Optimus 2x?

Thanks!

[ceredon]

Thank you for the info and do you mean that this applies to the HUP as well? On the website, the "with 2 year fido agreement" applies to all smartphones even Galaxy Nexus and Motorola Raza so may I assume Galaxy Nexus and Motorola Raza are included in this promotion as well? Any idea if this promotion will continue and if yes, for how long?

Thinking to buy between Sony Ericsson XperiaTM pro and LG Optimus 2x? Does anyone have suggestions? I've heard that the LG Optimus 2x gets reboot randomly. Has anybody experienced that with the Fido LG Optimus 2x?

Thanks!
I'm not certain it applies to HUPs. But since HUP is limited to the last 6 months of a contract and the new contract doesn't begin until the old one runs out, I don't see why it wouldn't apply.

[bakacary]

Spoke to a CSR (asked to be transferred to retentions but she simply started working with me so I guess she's part of retentions?)

Option 1: no commitment

200 daytime
E/W @ 5pm
Unlimited Incoming
Unlimited SMS to CA/US/Intl
Unlimited F2F
----- $30/month

VM/CID/WhoCalled
----- $11/month - $4 credit = $7/month

100 MB
----- $15/month

Total monthly cost: $52 (with taxes $58.24)

Option 2: 2-yr commitment

250 daytime
E/W @ 5pm
Unlimited Incoming
Unlimited SMS to CA/US/Intl
Unlimited F2F
CID
VM
Who Called
----- $35/month

500MB
----- $25/month - $5 discount = $20/month

Total monthly cost: $35+20=$55 (with taxes 61.60)

Original Plan:no-commitment

150 daytime
E/W @ 6pm
Unlimited Incoming
Unlimited SMS to CA/US/Intl
CID
----- $35/month

100MB
----- $15/month

Total monthly cost: $35+15=$50 (with taxes 56.00)


While Option 2 seems to be the best bang for the buck, I am wondering what'd be the exit penalty be? I have no phone subsidy.

[Timetripper]

It is only a limited number of older or cheaper smartphones that are available with 2 year. And for those that qualify, there is no data required. Only phones that require a 3 year require data.

Not trying to be a trouble maker but when you go to the fido page in the link and use the drop down box to show

the "2 year agreement phones" it quite clearly shows the Nexus @ $350.00 and the Razr @ $275.00 and the tag line that's just above both phones

quite clearly sez..."With 2-year Fido Agreement" nowhere does it say data required and there is no * to a catch 22 beside it either.

O.T. but related I see: 1. Rogers and Fido offering Mobilicity and Wind Mobile customers a $100 port in credit and 2. Rogers to streamline operations, laying off 300

maybe the tide is starting to turn in favour of the consumer

Pdf screenshot of Moto Razr in fido checkout @275/ 2yr agree/ no data http://images.imagelinky.com/1332959399.pdf

[ceredon]

Not trying to be a trouble maker but when you go to the fido page in the link and use the drop down box to show

the "2 year agreement phones" it quite clearly shows the Nexus @ $350.00 and the Razr @ $275.00 and the tag line that's just above both phones

quite clearly sez..."With 2-year Fido Agreement" nowhere does it say data required and there is no * to a catch 22 beside it either.

O.T. but related I see: 1. Rogers and Fido offering Mobilicity and Wind Mobile customers a $100 port in credit and 2. Rogers to streamline operations, laying off 300

maybe the tide is starting to turn in favour of the consumer
Sorry, yes, I meant only the older ones that are available at a deep discount (i.e. free) with a 2 year.

[jessicacha]

Spoke to a CSR (asked to be transferred to retentions but she simply started working with me so I guess she's part of retentions?)

Option 1: no commitment

200 daytime
E/W @ 5pm
Unlimited Incoming
Unlimited SMS to CA/US/Intl
Unlimited F2F
----- $30/month

VM/CID/WhoCalled
----- $11/month - $4 credit = $7/month

100 MB
----- $15/month

Total monthly cost: $52 (with taxes $58.24)

Option 2: 2-yr commitment

250 daytime
E/W @ 5pm
Unlimited Incoming
Unlimited SMS to CA/US/Intl
Unlimited F2F
CID
VM
Who Called
----- $35/month

500MB
----- $25/month - $5 discount = $20/month

Total monthly cost: $35+20=$55 (with taxes 61.60)

Original Plan:no-commitment

150 daytime
E/W @ 6pm
Unlimited Incoming
Unlimited SMS to CA/US/Intl
CID
----- $35/month

100MB
----- $15/month

Total monthly cost: $35+15=$50 (with taxes 56.00)


While Option 2 seems to be the best bang for the buck, I am wondering what'd be the exit penalty be? I have no phone subsidy.
For option 1 I think 100mb is $10 not 15.
For option 2 I believe you can get 2gb for the same price of 500mb

[TechGuyMTL]

I had a problem today. My new plan came into effect today, I'm supposed to be getting call and name display, but I'm using a phone that is not supported by Fido. Because of this I was just getting call display (number only) without name display.

I called Fido and they confirmed that my retention plan includes Call Display + Name Display + WhoCalled. But they also explained that because my phone is not a Fido supported phone, this is probably why the Name Display feature is not working (not compatible with my phone). But I had name display in the past on this same phone, so I didn't buy Fido's explanation.

Fortunately, I searched online and found a simple registry tweak for my phone that gave me back Name Display. It works perfectly now!

This is just a heads up for people using non-Fido phones: You need to be paying for the Name Display service (not to be confused with "Call Display" - only displays the number). If the person calling you is not in your contacts, you may not see their name displayed (i.e., "Unknown" name). But there might be a tweak to enable this feature on your device. No guarantee this will work, but it's worth a shot.

[bakacary]

For option 1 I think 100mb is $10 not 15.
For option 2 I believe you can get 2gb for the same price of 500mb

I have a blackberry - that's probably why I cannot be on the 10/month add-on.

Thanks for mentioning the 2gb - I'll have another call with them later and confirm.

[TenzoR]

Is the BB Galaxy Nexus for new line or existing customer as well?

I got this deal from Fido

200 day time minutes
unlimited evening/weekend after 5pm
unlimited text international
unlimited incoming
call display
voice mail
6GB

$60 + tax a month

3 years contract

free 1st month

Can I do better?

[honbut]

I have a blackberry - that's probably why I cannot be on the 10/month add-on.

Thanks for mentioning the 2gb - I'll have another call with them later and confirm.

BB should have the 50MB for 15$.. didn't know they have 100MB.. Does fido know you have a BB?
Also the 2GB option is not available for a 3-yr agreement incase you are looking for a HUP..



http://I.imgur.com/qNS1w.png
anybody know what the multi.line pack discount is ?
I'm supposed to get the $1O MonthlyFee discount but I don't know where that $5 came from lol
and also where did that unlimited long distance come fron?

Don't know if it's only my computer but your image doesn't seem to be working.

[snow7977]

Was told that the gift of 5pm-early-eves for term of agreement is no longer available when renewing contract. Can anyone pls confirm if it's true or the rep is lying. Thx

[bakacary]

BB should have the 50MB for 15$.. didn't know they have 100MB.. Does fido know you have a BB?
Also the 2GB option is not available for a 3-yr agreement incase you are looking for a HUP..




Don't know if it's only my computer but your image doesn't seem to be working.

I've been using BIS since I signed up over an year ago. Fido knows very well I have a BB.

Now they have 15/100mb for the Blackberry. I was originally on the 50mb. Call in and you can get it changed. Here's the website info... http://www.fido.ca/web/content/internet/wia_email_options

I am not looking for an HUP, but looking for ways to cut my monthly costs down by means of signing up on a 2-yr plan agreement.

[honbut]

I've been using BIS since I signed up over an year ago. Fido knows very well I have a BB.

Now they have 15/100mb for the Blackberry. I was originally on the 50mb. Call in and you can get it changed. Here's the website info... http://www.fido.ca/web/content/internet/wia_email_options

I am not looking for an HUP, but looking for ways to cut my monthly costs down by means of signing up on a 2-yr plan agreement.

Oh, didn't know they changed the retail data for bb's too. What you could do is try for a $5 credit on either the data you have now or on the 50mb that you use to have. Cause for the 50MB, the overage is 0.03 meaning even if you use up 100mb total, you will only have to pay 11.5$ with the $5 credit.

[zenik50]

My plan with fido is as follows:

$40 unlimited un-zoned local calling
$20 US/CA unlimited LD
$10 CD/VM

Can I do any better? My contract expires in 30 days. I absolutely need all of those features listed in the plan. On avg. I use 3000-4000 minutes a month, both to U.S. and CA. I also travel a lot across Canada and the U.S.

I can live without texting. In the past 3 years I've sent 3 text messages :P

I don't need a new phone. Willing to sign a contract. I don't need data.

[honbut]

My plan with fido is as follows:

$40 unlimited un-zoned local calling
$20 US/CA unlimited LD
$10 CD/VM

Can I do any better? My contract expires in 30 days. I absolutely need all of those features listed in the plan. On avg. I use 3000-4000 minutes a month, both to U.S. and CA. I also travel a lot across Canada and the U.S.

I can live without texting. In the past 3 years I've sent 3 text messages :P

I don't need a new phone. Willing to sign a contract. I don't need data.

Not sure what you can do for voice since they don't offer the 50$ plan anymore.. but for CD/VM you can change it to the 5$ for basic CD and basic VM.

[zenik50]

Can't they just credit the VM and CD? I am paying a lot for a non-data plan.

[honbut]

Can't they just credit the VM and CD? I am paying a lot for a non-data plan.

You might be able to do so as well.. Might require a contract lol.. Doesn't hurt to try and fight for it..

[zenik50]

You might be able to do so as well.. Might require a contract lol.. Doesn't hurt to try and fight for it..

Would that involve breaking any of their rules?

[dollars]

Not sure if this is the best place to ask but can anyone give me a referral code?

Plan on switching over to Fido soon so getting an extra $20 is nice =)

Thanks in advance.

[honbut]

Would that involve breaking any of their rules?

Not that I know of at least.. You have no contract anymore(soon)..


Not sure if this is the best place to ask but can anyone give me a referral code?

Plan on switching over to Fido soon so getting an extra $20 is nice =)

Thanks in advance.

YGPM!!!

[nisssmo]

Got lied too to renew ! Twice!
2 Phones with them for 10 years +!!!

Had a good plan exp. APril ":

200 / Unl. E/WE + F2F
25.00
Credit: Monthly credit of $10
-10.00
Credit: Monthly credit of $5
-5.00
Data option 1GB
30.00
5 p.m Early Evenings
5.00
Enhanced Voice Messaging
6.00
Credit: Enh. Voice Messaging Cr.
-6.00
Unl. incoming local calls
10.00
Call Display w/Name Display
0.00
2,500 text messages
0.00
Total before taxes:
$55


Called them asking about Wind, Mobilcity unlimited plans. Of course they don't match BUT they can give me extra:
- $5 credit
-50 day time minutes
- 6g data
- all else as is. So its only $5 more than Mobilcity and should be plenty.
Confirmed $50 + gst,.

To the store I went , got my new phones , called fido to proceed with the renewal. Confirmed again $50 monthly from here on. Got it done on one line but lost reception, inside the Fido store ... GREAT!
Off I go back on Hold for 10 minutes and loose the rep in like 1 minute again!!!Fook -it , i went home and called once I had reception.

Now I am being told that yes its $50 till APril 1, than my original credits come off since they aren't renewable and from there on its $70+gst!!! WTF IS THIS!!
I am all polite asking them to look into it cuz TWICE i was told $50 , it's deceiving not to tell you that $20 will be added in 2 days!!!!!!
SO I am being told the rep who offered it and renewed it will be e-maild and they will call me asap. 24 hours or so max.

As you imagine no-one called and I am stuck with two phones I can barely use( 30 min usage time) , otherwise I pay $490 per phone if I reject the $70 plan!!!( as per rep)
Called them again trying to sort this out! Now they can do $66 +gst but apparently I am crazy and there is no way someone would have offered me such deal !!!!!

Going to any other carrier tomorrow , this is pathetic, they won't even own up !

Just a heads up for those dealing with re-tensions reps , have them e-mail you the offer otherwise good luck on your next bill!!!

This county has the worst mobile monopoly in the world, Fido and CLearnet were the only reasonably carriers ...but Rogers and Telus fixed that, now they straight up price fixing !!!!

[heatx-]

Is the BB Galaxy Nexus for new line or existing customer as well?

I got this deal from Fido

200 day time minutes
unlimited evening/weekend after 5pm
unlimited text international
unlimited incoming
call display
voice mail
6GB

$60 + tax a month

3 years contract

free 1st month

Can I do better?

I have the same plan but no unl. international text & unl. incoming for $55. So your plan is pretty good imo.

[jessicacha]

why does fido keep saying the office is closedddddddddddd
it's friday for god's sake. do they not work on fridays
i called at noon and thought they were on lunch break. 2pm, 4pm, now, nothing
ugh

[honbut]

why does fido keep saying the office is closedddddddddddd
it's friday for god's sake. do they not work on fridays
i called at noon and thought they were on lunch break. 2pm, 4pm, now, nothing
ugh

Office as in calling through 611?? If so I was able to make a call at around noon time..

[frenchguys]

Would that involve breaking any of their rules?

Given that there is no feature discount to cover the full VP by itself, yeah you can have a credit that can cover the VP, as long as the plan will allow it (meaning no unlimited/17.50$ plan)


why does fido keep saying the office is closedddddddddddd
it's friday for god's sake. do they not work on fridays
i called at noon and thought they were on lunch break. 2pm, 4pm, now, nothing
ugh

cx service is open everyday, 8 till 9pm and till 5pm during the weekend local time...there was probably an issue with the system that blocked your call,, I would suggest you to call 1-888-481-3436; then 2 - then 2 for fidoanswer. If for some reason it still say that it is closed, then after the first "2" simply do 0-pound instead of entering your phone number until you get transferred to an agent.

[zenik50]

Given that there is no feature discount to cover the full VP by itself, yeah you can have a credit that can cover the VP, as long as the plan will allow it (meaning no unlimited/17.50$ plan)

My plan is:

$40 unlimited un-zoned local calling
$20 US/CA unlimited LD
$10 CD/VM

Does it mean I am not eligible for the $10 credit since my plan is unlimited?

[ceredon]

Yep

[afiglee]

Got lied too to renew ! Twice!


I had similar fido experience. When I have a bit of time I will share my story.

[zenik50]

Yep

;/

so theres no point of calling in then...

[ceredon]

;/

so theres no point of calling in then...
Always worth a shot. Could get the $4 VP credit anyway.

[berriez]

Ok, so I am completely a ditz to all this. But my Rogers plan has expired, and I am on
month-month for $17.50 200 minutes, UL eves 6pm, and $15 ul texting, plus the old $6.95 SAF (I know right)

So, I want to switch to Fido (as a new customer), I am not necessarily looking for a new phone, as I already have an unlocked one, but what are my options?
I just want:
$20
50 mins with UL eves, OR 100 minutes
UL texts
CID

& for another line
$20
I would like
200 minutes
(UL eve)
CID
(Or is it just better go port to SpeakOut?)


For $20 or less, is that possible? How can I go about that? And, since today is March 31st, if I port my number first week April, will I still have to pay my Roger's bill for April?

Thanks!

[berriez]

I can confirm this :D
I have the retail $15 plan and when I asked them to match the Virgin's 20$ talk/text plan with $5 discount (when you bring your own phone), they gave me the $11 value pack (VVM, CID+ND, WC) with $10 MFD plus 1 month free.

After reading thirstyears' post, I called fido (regular rep) and he was able to take off the value pack and add the $5 value pack (basic VM&CID) and $5 text msg add on (200 texts).

So all in all, I pay $15/mth for 50min, 250 text, VM, CID.

-----------

actually, after I posted, I called to switch the 15$ plan to $20 and took off the $5 text add-on. For the same price, it works out to be unlimited text instead of 250 text. :D
How can I get this as a new customer? Thanks!

[jessicacha]

How can I get this as a new customer? Thanks!

so i ported over from rogers to fido when i first signed up.
when i did, i got the cheapest phone (40$ discount, i pay $10) with 2 yr contract.
I had sold off the above phone right away because I had another unlocked phone (so I had already made up the money for cancellation and could cancel at any time).

I signed up on the 15$ plan at first. it includes 50/50.

Then I told the customer rep(not retention) that virgin has 50/50 PLUS CID and VM included for 20 BUT if I go there with my own phone, they have a $5 discount for as long as I stay with them, so I get the CID and VM for 15, and said I'd cancel and go with Virgin mobile unless fido provides me something similar.

The guy offered me 10$ discount on the $11 value pack. I didn't really question 11-10 =extra $1/mth but I got the first month free and what not so I didn't really question the rep at the time. Though he said nothing would change on the final amount I pay (I don't know how.)

Then a couple of weeks later, thirstyears? posted that there's the $5 basic CID (no name disp.) and the basic VM pack and I needed more text than 50, so I just asked them to remove the value pack, add the $5 value pack and then change the base plan from 15 to 20.
So I have the $20(base plan) - $10 (mthly fee discount) +$5(value pack) =$15/mth.

[fakenjones]

has anyone mentioned any of the recent Wind plans to retentions? Since fido/rogers have started offering $100 credits porting from wind, I would think they would consider trying to keep you from switching to wind in the first place.

Also, I'm on a plan that's almost the same as wind25$ plan, except I'm paying 45$ on a previous retention plan.. customer for about 6yrs, currently 1yr into 3yr contract :
$30 -200 unlimited incming/E+WE/text
$5 -100 can long distance
$10 -flex100mb data.
$10 -VP cd/vm/wc
-$10
$45

What dya think? Will I get any leeway mentioning the wind deal?

[honbut]

has anyone mentioned any of the recent Wind plans to retentions? Since fido/rogers have started offering $100 credits porting from wind, I would think they would consider trying to keep you from switching to wind in the first place.

Also, I'm on a plan that's almost the same as wind25$ plan, except I'm paying 45$ on a previous retention plan.. customer for about 6yrs, currently 1yr into 3yr contract :
$30 -200 unlimited incming/E+WE/text
$5 -100 can long distance
$10 -flex100mb data.
$10 -VP cd/vm/wc
-$10
$45

What dya think? Will I get any leeway mentioning the wind deal?

Haven't been able to get anything when comparing to Wind.. but With your plan maybe you can try for the new CW plans by comparing to Virgin..

[fred2028]

Hi, I am a student and will be moving to Toronto for the summer 4 months. I'm looking to get Canadian LD onto my plan since I don't really want to have to change my #. My plan is currently

- $17.50 plan
- $30 iPhone VP
- -$15 credit

I'm wondering if it's possible to get a credi ton the unlimited Canadian LD ($10) or maybe there is a tier between the 100 minutes and the unlimited?

Thanks.

[ceredon]

Hi, I am a student and will be moving to Toronto for the summer 4 months. I'm looking to get Canadian LD onto my plan since I don't really want to have to change my #. My plan is currently

- $17.50 plan
- $30 iPhone VP
- -$15 credit

I'm wondering if it's possible to get a credi ton the unlimited Canadian LD ($10) or maybe there is a tier between the 100 minutes and the unlimited?

Thanks.

I think no credits available for the $10 LD option.

[fred2028]

I think no credits available for the $10 LD option.

Thanks, is there a way to work LD into my plan have an equivalent plan/options that is less than $32.50+$10?

[Andre112]

I'm currently half way thru my 3 year contract with
$25 - 200 min, 1000 E/W@7, UL Incoming, CID
$15 - 150mb data

I only use about 250 mins and 200 to 300mb of Data a month, and I'd like to also get 50 or more SMS.
Is there any good way to lower my bill without breaking any rules?

Thanks

Please advice. Thanks

[Chai]

has anyone mentioned any of the recent Wind plans to retentions? Since fido/rogers have started offering $100 credits porting from wind, I would think they would consider trying to keep you from switching to wind in the first place.

Also, I'm on a plan that's almost the same as wind25$ plan, except I'm paying 45$ on a previous retention plan.. customer for about 6yrs, currently 1yr into 3yr contract :
$30 -200 unlimited incming/E+WE/text
$5 -100 can long distance
$10 -flex100mb data.
$10 -VP cd/vm/wc
-$10
$45

What dya think? Will I get any leeway mentioning the wind deal?

I have pretty much the same plan as you, swap the long distance with unlimited incoming, and I'm paying $32.50/month. I got the plan back in Aug 2010 when I mentioned Wind, so you can give it a shot.

[stse]

I haven't had any good luck with Fido yet. First call and got offered the following:

200min day time
e/w starting at 5pm
unlimited incoming
global texting
vm
call display
who called
500MB
unlimited picture/video messaging
$55/month, first month free,

My Current plan that is running out in Aug 2012
200 min (17.50 plan)
e/w starting at 5pm
2500 SMS
CallDisplay
v/m
500MB
$42.50 / month (includes a $10 credit till Aug 2012)


I haven't see anyone get the 6GB for $55 for a while. Has anyone been able to get that? Any suggestions?

[mik3]

All you guys paying insane $$$ for data, have you tried petro canada mobility?

http://mobility.petro-canada.ca/en/features/531.aspx

$50 = unlimited talk/text/data

They are on Rogers network, so you get signal wherever rogers has towers and can use fido/rogers phones, no contracts, no long distance/roaming charges in canada.

[Jimboski]

All you guys paying insane $$$ for data, have you tried petro canada mobility?

http://mobility.petro-canada.ca/en/features/531.aspx

$50 = unlimited talk/text/data

They are on Rogers network, so you get signal wherever rogers has towers and can use fido/rogers phones, no contracts, no long distance/roaming charges in canada.

Please note It's Unlimited Browsing.

[mik3]

Please note It's Unlimited Browsing.

You install a proxy program for android/ios and you can use data normally. I use google maps, radio like 8tracks, di.fm, widgets, etc
http://forums.redflagdeals.com/speakout-data-android-calling-all-users-tips-tricks-1053209/

[happynemo]

Was told that the gift of 5pm-early-eves for term of agreement is no longer available when renewing contract. Can anyone pls confirm if it's true or the rep is lying. Thx

Pretty sure the rep is lying. My mom just called in with retentions and part of the plan was "Unlimited Evenings and Weekends after 5 pm"

[Jimboski]

You install a proxy program for android/ios and you can use data normally. I use google maps, radio like 8tracks, di.fm, widgets, etc
http://forums.redflagdeals.com/speakout-data-android-calling-all-users-tips-tricks-1053209/

No proxy for iOS, As for Android most of the apps work IIRC.

[mik3]

No proxy for iOS, As for Android most of the apps work IIRC.

people with iphones are getting it to work for them:
http://forums.redflagdeals.com/iphone-ipad-speakout-petro-thread-tips-discussions-1156526/

[Jimboski]

people with iphones are getting it to work for them:
http://forums.redflagdeals.com/iphone-ipad-speakout-petro-thread-tips-discussions-1156526/

Android gets much much more apps through the proxy.. The iPhone only gets browser based apps.. Nothing much more I don't think.. Although UMB allows browser based apps to work on It's own, No?

[fakenjones]

Haven't been able to get anything when comparing to Wind.. but With your plan maybe you can try for the new CW plans by comparing to Virgin..

Which CW plan were you referring to? The one's I could find ($35/mo Incoming) is actually worse than my current plan)


I have pretty much the same plan as you, swap the long distance with unlimited incoming, and I'm paying $32.50/month. I got the plan back in Aug 2010 when I mentioned Wind, so you can give it a shot.

I'll definitely try mentioning the Wind$25 plan, it will save me around $350 over 24mnths, but it will cost me $500 to cancel.

I have 2yrs left in my 3yr contract. Can I negotiate and change my monthly plan without signing a new 3yr agreement? (removing options or negotiating an entirely new deal?) Not sure about the details here.

[Chai]

Which CW plan were you referring to? The one's I could find ($35/mo Incoming) is actually worse than my current plan)



I'll definitely try mentioning the Wind$25 plan, it will save me around $350 over 24mnths, but it will cost me $500 to cancel.

I have 2yrs left in my 3yr contract. Can I negotiate and change my monthly plan without signing a new 3yr agreement? (removing options or negotiating an entirely new deal?) Not sure about the details here.

Im sure you can. I used to have the 150MB instead of the flex data for $5 more a month. I called in saying I needed more data for a few months and quoted a wind plan. They offered to give me 500MB additional for 4 months, and changed it to flex data. I doubt they'll make significant changes, but Im sure u can fiddle around.

[frenchguys]

Was told that the gift of 5pm-early-eves for term of agreement is no longer available when renewing contract. Can anyone pls confirm if it's true or the rep is lying. Thx

Actually no, the rep was not lying,,, the 5pm early night is no longer available as a renewal option...


Pretty sure the rep is lying. My mom just called in with retentions and part of the plan was "Unlimited Evenings and Weekends after 5 pm"

Careful about what you say, specially if you're not sure.... All, or almost all of the current basic plans does come with the unlimited night and weekend starting at 5pm... that is part of the plan, not the renewal option...

If you have a plan with the night and weekend starting at 7pm,, and option is still needed to have it included...

[snow7977]

Actually no, the rep was not lying,,, the 5pm early night is no longer available as a renewal option...



Careful about what you say, specially if you're not sure.... All, or almost all of the current basic plans does come with the unlimited night and weekend starting at 5pm... that is part of the plan, not the renewal option...

If you have a plan with the night and weekend starting at 7pm,, and option is still needed to have it included...


Thank you for the updates, Frenchguys. Would it be possible to renew another 6 month 5pm early night after 6 month?

[jan27299]

Just got off the phone with Fido rep.

Old Plan expired Mar 17.

250 daytime minutes
Unl incoming
Unl night and weekend after 5pm
Voicemail/CD
250 text/mo
100 LD to canada

$40 w/tax

New Plan:

250 daytime
unlimited incoming
Unl night and weekend after 5pm
Voicemail/cd
Unl text
100 LD
500mb data

$55 + tax = $61.60

6GB data - 67.5 + tax = $75.60

Should i call again to try and get a better deal? or just take the offer?
Per the CSR they do not offer anything except 500mb and 6gb data plans.

[frenchguys]

Thank you for the updates, Frenchguys. Would it be possible to renew another 6 month 5pm early night after 6 month?

An agent gave you the option 6mths early night for free.. it's coming to an end.... Well, officially, there's nothing that would stop to actually add that same option again. (tho they would have to wait until the original one has expired). otherwise, the other option would be to add the 6$ option and for the agent to simply apply the feature discount on it.

[snow7977]

An agent gave you the option 6mths early night for free.. it's coming to an end.... Well, officially, there's nothing that would stop to actually add that same option again. (tho they would have to wait until the original one has expired). otherwise, the other option would be to add the 6$ option and for the agent to simply apply the feature discount on it.


Thanks very much!

[misterooga]

Just got off the phone with Fido rep.

Old Plan expired Mar 17.

250 daytime minutes
Unl incoming
Unl night and weekend after 5pm
Voicemail/CD
250 text/mo
100 LD to canada

$40 w/tax

New Plan:

250 daytime
unlimited incoming
Unl night and weekend after 5pm
Voicemail/cd
Unl text
100 LD
500mb data

$55 + tax = $61.60

6GB data - 67.5 + tax = $75.60

Should i call again to try and get a better deal? or just take the offer?
Per the CSR they do not offer anything except 500mb and 6gb data plans.


Wind seems to have a better deal, compared to that... (http://www.windmobile.ca/en/Pages/voice-plans.aspx)



(based on $45 plan)

unlimited daytime
unlimited incoming
Unl night and weekend after 5pm
Voicemail/cd
Unl text
World Saver Talk + Ul International Text (+8)
UL data

$45 + 8 + tax = $59.89

Of course, I'm still waiting to hear from folks here who may have used Wind to get a better deal....

[stse]

Just got off the phone with Fido rep.

Old Plan expired Mar 17.

250 daytime minutes
Unl incoming
Unl night and weekend after 5pm
Voicemail/CD
250 text/mo
100 LD to canada

$40 w/tax

New Plan:

250 daytime
unlimited incoming
Unl night and weekend after 5pm
Voicemail/cd
Unl text
100 LD
500mb data

$55 + tax = $61.60

6GB data - 67.5 + tax = $75.60

Should i call again to try and get a better deal? or just take the offer?
Per the CSR they do not offer anything except 500mb and 6gb data plans.

Its say that it is a little more expensive that expected for 6GB. the base $55 is what I got offered. Getting 6GB for $55 and most of the the other value pack items is going to be hard. How long until your contract expires?

[jan27299]

Its say that it is a little more expensive that expected for 6GB. the base $55 is what I got offered. Getting 6GB for $55 and most of the the other value pack items is going to be hard. How long until your contract expires?

My wife's contract is already up and mine has 11 months to go.
The thing is i asked for 1gb of data instead of 500mb for $55 and the agent told me they do not offer anything except 500mb or 6gb.

[thirstyears]

My wife's contract is already up and mine has 11 months to go.
The thing is i asked for 1gb of data instead of 500mb for $55 and the agent told me they do not offer anything except 500mb or 6gb.
Those would probably be the only options available to you on data agreement, so that you do not trigger your DECFs. The 2GB $25 data is not available with a data agreement

1GB with the (newer) 500MB data plan available on data agreement would cost you $30 ($25+$5), and for that price they can offer you the 6GB plan.
Technically it is sometimes possible to get a $5 data credit on the 500MB data plans, so long as you still meet the $50 voice+data (after voice+data credits) HUP minimum pricing requirement, which can bring the cost of 1GB down to $25 (you'll need to provide a valid reason why they should offer you that credit!)

[uruha]

I can confirm this :D
I have the retail $15 plan and when I asked them to match the Virgin's 20$ talk/text plan with $5 discount (when you bring your own phone), they gave me the $11 value pack (VVM, CID+ND, WC) with $10 MFD plus 1 month free.

After reading thirstyears' post, I called fido (regular rep) and he was able to take off the value pack and add the $5 value pack (basic VM&CID) and $5 text msg add on (200 texts).

So all in all, I pay $15/mth for 50min, 250 text, VM, CID.

-----------

actually, after I posted, I called to switch the 15$ plan to $20 and took off the $5 text add-on. For the same price, it works out to be unlimited text instead of 250 text. :D

I no longer see the $5 discount on virgin mobile's site.

Hmm.. I am also on a 2-year contract but I got it before they changed the terms. I am not even sure if I have much bargaining power since my plan is also the $15 for 50/50 and my cancellation fee is probably a lot higher than yours. :o

[sinistar]

Hi guys

Frenchguys or anyone else with knowledge on this time of plan:

Is there anyway to get some more $ taken off or credits on this plan?

Unlimited No Zone + unlimited Canada wide LD
Unlimited text messages
Visual voice mail, CID
6 Gb Data
$75+ tax total $84

I would like to try to get it down around $65+ tax if at all possible, if they can't drop it I think its time to go to Wind and deal with its shortcomings.

Thanks For your help

[Fantaz]

YAY! Thanks a lot for your help!
I got offered the same plan, by a really nice lady.
for 20$: 250min + 1000min E+W@7 + unlimited incomming + unlimited SMS + CID
bonus: 1 month free + no administration fees

is it possible to get on this plan (with iphone on contract, no data) and porting credit on a new activation? $20 + tax for all that sounds almost too good to be true...

[thirstyears]

is it possible to get on this plan (with iphone on contract, no data) and porting credit on a new activation? $20 + tax for all that sounds almost too good to be true...

Of course not (and you knew it! "sounds almost too good to be true")
New accounts do not qualify for retention offers and what you are seeking fails to meet HUP-smartphone minimum pricing requirements.

I suggest all newbies to this Fido forum start off by reading the very first post on the first page of this thread: @ http://forums.redflagdeals.com/fido-retention-plans-376936/#post4319005

[Chi-tel]

got a call from 1877-2662662(forgot the exactly number) yesterday, claimed from Fido royal customer department.
asked me to renew my line with free phone, refused
then he offered me an incredible offer,

be sure to keep the number with fido for 6 months from now, fido will credit $75 into my account , not extent my agreement, just free money
I just get 3 months free for my line from next month with the $25 retention plan, now ,give me another 3 months


too good to be true
after call finish
I call fido call center , was told no memo in my account about that, but it was possible to get the offer from market out source department, and if so , the out source team would send msg to market department and write it down in my account in couple days.

is there anybody get the same call here?

[Andre112]

14 Month left on my contract
I used Wind $25 UL local call, UL text, 100mb plan as leverage.

Old:
200 daytime
1000 E/WE 7pm
UL Incoming
CID
150MB Data
$40+tax

Offer #1
200 daytime
1000 E/WE 7pm
UL Incoming
CID
150MB Data
$25+tax

Offer #2
200 daytime
UL E/WE 5pm
UL Incoming
CID+Name
150MB Data
$34+tax

Offer #3
100 daytime
UL E/WE 7pm
50 Canadian Text
CID+Name Display
150MB Data
$24+tax

[professionaldude]

Chi-tel- I had a similar call. She offered me $50 credit with 2 year renewal. I declined. Then she offered me a step up $75 credit without renewal.She explained $25 will be credited every 3 months. I didn't call Fido yet to verify however I checked my account online and it still say no Fido agreement so, its all good.

[blai4754]

$25 voice - 200 minutes
Unlimited E/W at 5
F2F
2500 texts
$30 data - 6gb
$6 CID
-$6 credit
-$5 credit
30 fido dollars
$50/month
2 Years

[def47]

is it possible to get on this plan (with iphone on contract, no data) and porting credit on a new activation? $20 + tax for all that sounds almost too good to be true...
You can get some smartphones on a 2 year contract.
I myself chose the Nexus for 350$ (but it's now 450$)..
You can't get the iphone though.
and you need to be on your last 6 months of contract.

[heatx-]

For anyone who has ever done a transfer of account with Fido, is it true that they must take away credits that's on your account? If so, is there any way that I can keep the credits? I'm not trying to sell my agreement for profit, I just need someone to take over the remaining part of the agreement because I have excellent coverage for Wind and am planning on going with them.

Thanks!

[Chi-tel]

For anyone who has ever done a transfer of account with Fido, is it true that they must take away credits that's on your account? If so, is there any way that I can keep the credits? I'm not trying to sell my agreement for profit, I just need someone to take over the remaining part of the agreement because I have excellent coverage for Wind and am planning on going with them.

Thanks!

keep the number under ur name and the user pays u then you pay fido.

not a good solution if the user is not ur friend

[thirstyears]

For anyone who has ever done a transfer of account with Fido, is it true that they must take away credits that's on your account? If so, is there any way that I can keep the credits? I'm not trying to sell my agreement for profit, I just need someone to take over the remaining part of the agreement because I have excellent coverage for Wind and am planning on going with them.

Thanks!
When doing a Transfer of Responsibility (ToR), AFAIK current policy is that retention credits should be removed, but the rest of the plan and any Fido$ remain as they were, with the change into the new account holders name.
I believe the new account holder is also subject to the $35 activation fee, but not certain.

In the past, credits were not always removed.

[honbut]

When doing a Transfer of Responsibility (ToR), AFAIK current policy is that retention credits should be removed, but the rest of the plan and any Fido$ remain as they were, with the change into the new account holders name.
I believe the new account holder is also subject to the $35 activation fee, but not certain.

In the past, credits were not always removed.

My experience was, they didn't remove my credits(not many to begin with.. 5$ YMMV i guess.), and activation was not charged... <- don't think they should/can since it's technically not a "NEW account"..

[heatx-]

thanks for the input, i was pretty shocked to hear that my credits, actually just one credit, will be removed after a ToR

[ceredon]

When doing a Transfer of Responsibility (ToR), AFAIK current policy is that retention credits should be removed, but the rest of the plan and any Fido$ remain as they were, with the change into the new account holders name.
I believe the new account holder is also subject to the $35 activation fee, but not certain.

In the past, credits were not always removed.
That sucks. It was always left to the reps discretion in the past.

[Arthex]

Hey everyone, I currently am with Fido. I have a Blackberry Curve 9300 (bought) and the Canada-Wide Calling plan + call display with fido.

The plan gives me the following for ($25)

- Unlimited Canada-Wide long distance (which i never use)
- Unlimited evenings from 7 am to 7 pm
- Unlimited weekends
- 100 daytime minutes
- Unlimited messages (includes international)
- Unlimited picture messages (which i never use)
- BBM (which i never use)

+ Call Display addon ($8)

For a subtotal of $32.40 + taxes = $37.25

I've been with Fido for about 7-8 months now on a 2 year plan. Right now, I want to upgrade to an iPhone 4 or iPhone 4S, my ECF are only $35. I'm looking for some help, i want to know if you guys think I can get the iPhone 4 or 4S with a good plan for under $50 / month with a 3 year term to be eligible for the discount ($159)

I called earlier today and the Fido representative transferred me to Retention, but the guy who spoke to me was like "It's only available for plans over $50, is there anything else i can help you with". Then I'm like "ok well i want to cancel my phone plan with Fido", he simply asked me if i wanted to keep my phone number or not, i just hung up. He clearly didn't care if i canceled or not.

Do you guys have any advice?

Also, i was taking a look at Rogers to see if it was cheaper there. I was trying to find out what's the minimum cost of the voice+data plan to be able to purchase the iPhone 4S for $159 + 3 year term and i couldn't find it anywhere. Do you think I can just get the $32.75 voice plan + $10 data plan & be eligible for the iPhone 4S discount?

Would greatly appreciate anyone's help.

[frenchguys]

When doing a Transfer of Responsibility (ToR), AFAIK current policy is that retention credits should be removed, but the rest of the plan and any Fido$ remain as they were, with the change into the new account holders name.
I believe the new account holder is also subject to the $35 activation fee, but not certain.

In the past, credits were not always removed.

There is no activation fee when it comes to TOR since they are not actually new activation,, it's the same "old" line. Also, there is nothing that says that credits have to be removed when doing the transfer

[frenchguys]

Hi guys

Frenchguys or anyone else with knowledge on this time of plan:

Is there anyway to get some more $ taken off or credits on this plan?

Unlimited No Zone + unlimited Canada wide LD
Unlimited text messages
Visual voice mail, CID
6 Gb Data
$75+ tax total $84

I would like to try to get it down around $65+ tax if at all possible, if they can't drop it I think its time to go to Wind and deal with its shortcomings.

Thanks For your help

I don't remember if anyone answered you, so I will,,,

if you're trying to get down to 65$ or even 70$ that's not possible,,,

already I'm having a hard time figuring out how it was offered at 75$

since 50$ canada wide talk + 30$ 6GB + 10$ VP + 4$ discount on vp = 83$ and we didn't count taxes

unfortunately, if the 75$ that was mentioned is too expensive in your mind for the service,, maybe it's time for you to try with Wind

[samasimo]

This is breifly my experience

I called FIDO a couple of weeks before my credits expire to renew them. A nice agent told me that the only way is keep my creidts is to go for a 2-yr contract. I tried to get anything extra to be thrown in but she said your have too many credits already she cannot do more. I asked her to use my fido dollars, she said sure we agreed I would check available phones on the website. I asked her to write everything down and she confirmed that.

Later, I called to take the offer, the CSR was nice, heard the story, confirmed my offer was written down and I have enough fido dollars for the phone I chose and she transferred me to customer relations for final processing. Suddenly, the troubles began. An extremely rude agent who refused to offer me what I was promised and after 10-15 minutes of explaining the suituation and begging him to check my account for the notes, finally he said he HAS TO give what I was offered but NO phone. I even asked him for other offers, he said go check the website!!

I decided to call again after few minutes and to get the offer even without the phone ( I was already interested in an rfd for prepaid phone form BB), I caught an idiot CSR who refused to transfer me to customer relations and he insisted that contract renewals cannot be done over the phone " new FIDO policy" and I have to go a store even I dont want a phone!

I became furious and decided to call last time to give 30-days notice for canncellation and switch to wind. SO, they transfered me to retentions! I said I wanted to cancel because of bad CS and reitrated my whole story again. The agent was nice and tried to offer different options basically to get a phone with my FIDO dollars

Finally, I renewed my exact plan with its credits for 2-yrs BUT without a phone

[TopherNG]

Hi everyone,

I currently have the basic 25$ plan along with the 7$ value pack with Fido. My 2-year contract is set to expire in July and I'm hoping to upgrade to an iphone plan. This is the first time I renew a contract with Fido.

I would like to know what kind of iphone plan I can get that is roughly 55$ plus tax? I checked Fido's website for their iphone plans and would like something that's cheaper than the 65$ iphone plan.

Your help would be much appreciated.

[heatx-]

There is no activation fee when it comes to TOR since they are not actually new activation,, it's the same "old" line. Also, there is nothing that says that credits have to be removed when doing the transfer

thats odd. one of the fido rep said a policy came into effect on august 2011 essentially to prevent fido customers from selling their negotiated retention plans.

[thirstyears]

There is no activation fee when it comes to TOR since they are not actually new activation,, it's the same "old" line. Also, there is nothing that says that credits have to be removed when doing the transfer
As I stated, I wasn't sure about the activation fee.
As for credits... It would seem it somewhat depends which rep one gets; this was regarding Credits and ToR over on HoFo:


FidoSeniorAgent's Avatar
FidoSeniorAgent

Quote Originally Posted by Fritz Z24 View Post
Official Fido Business Rule is credits cannot be transfer to the new owner. Plain & Simple.

Fritz Z24 is correct!

Too bad you didn't get frenchguys, Heatx, when you made that call!

[Arthex]

Hey everyone, I currently am with Fido. I have a Blackberry Curve 9300 (bought) and the Canada-Wide Calling plan + call display with fido.

The plan gives me the following for ($25)

- Unlimited Canada-Wide long distance (which i never use)
- Unlimited evenings from 7 am to 7 pm
- Unlimited weekends
- 100 daytime minutes
- Unlimited messages (includes international)
- Unlimited picture messages (which i never use)
- BBM (which i never use)

+ Call Display addon ($8)

For a subtotal of $32.40 + taxes = $37.25

I've been with Fido for about 7-8 months now on a 2 year plan. Right now, I want to upgrade to an iPhone 4 or iPhone 4S, my ECF are only $35. I'm looking for some help, i want to know if you guys think I can get the iPhone 4 or 4S with a good plan for under $50 / month with a 3 year term to be eligible for the discount ($159)

I called earlier today and the Fido representative transferred me to Retention, but the guy who spoke to me was like "It's only available for plans over $50, is there anything else i can help you with". Then I'm like "ok well i want to cancel my phone plan with Fido", he simply asked me if i wanted to keep my phone number or not, i just hung up. He clearly didn't care if i canceled or not.

Do you guys have any advice?

Also, i was taking a look at Rogers to see if it was cheaper there. I was trying to find out what's the minimum cost of the voice+data plan to be able to purchase the iPhone 4S for $159 + 3 year term and i couldn't find it anywhere. Do you think I can just get the $32.75 voice plan + $10 data plan & be eligible for the iPhone 4S discount?

Would greatly appreciate anyone's help.

[jessicacha]

Hey everyone, I currently am with Fido. I have a Blackberry Curve 9300 (bought) and the Canada-Wide Calling plan + call display with fido.

The plan gives me the following for ($25)

- Unlimited Canada-Wide long distance (which i never use)
- Unlimited evenings from 7 am to 7 pm
- Unlimited weekends
- 100 daytime minutes
- Unlimited messages (includes international)
- Unlimited picture messages (which i never use)
- BBM (which i never use)

+ Call Display addon ($8)

For a subtotal of $32.40 + taxes = $37.25

I've been with Fido for about 7-8 months now on a 2 year plan. Right now, I want to upgrade to an iPhone 4 or iPhone 4S, my ECF are only $35. I'm looking for some help, i want to know if you guys think I can get the iPhone 4 or 4S with a good plan for under $50 / month with a 3 year term to be eligible for the discount ($159)

I called earlier today and the Fido representative transferred me to Retention, but the guy who spoke to me was like "It's only available for plans over $50, is there anything else i can help you with". Then I'm like "ok well i want to cancel my phone plan with Fido", he simply asked me if i wanted to keep my phone number or not, i just hung up. He clearly didn't care if i canceled or not.

Do you guys have any advice?

Also, i was taking a look at Rogers to see if it was cheaper there. I was trying to find out what's the minimum cost of the voice+data plan to be able to purchase the iPhone 4S for $159 + 3 year term and i couldn't find it anywhere. Do you think I can just get the $32.75 voice plan + $10 data plan & be eligible for the iPhone 4S discount?

Would greatly appreciate anyone's help.
you posted this twice... Anyways. Fido isn't gonna help you because they have a rule saying you can only get discount on iphone if you have the 50$plan with data for 3yrs. That's how it is with fido and any other telcos. Also I don't think 10$ data plan is eligible for smartph9ne Yup. They obviously don't care if you cancel because when they wage the pros and cons they have more to lose by letting you get the iphone 4s on special price for a plan under 50. (now imagine thousands of ppl calling complaining how come they need to have 50$min plan when you got it for 40or so. ) lol.

Your only way is to get used or new through bst or stores.

[Arthex]

Actually i called Rogers, and they said the minimum voice plan + data plan requirement is $45.

[Chi-tel]

thats odd. one of the fido rep said a policy came into effect on august 2011 essentially to prevent fido customers from selling their negotiated retention plans.

TOR my NA unlimited retention plan out 1 month ago without any activation fee

[FunkyMunkySheep]

My contract has been up since January. Called multiple times trying to get a deal on a voice+data plan... but nothing doing. Everything they offered was what was on their website, and they never fwded me to the "retentions" line -- they said it no longer exists.

A couple more months of waiting for decent plans, I decided to jump ship to BELL... but the week I decided that I got a call from a survey company representing Fido. I almost immediately hung up. Good thing I didn't. They asked me how satisfied was with Fido, scale of 1-5, I said 3 -- because Fido doesn't offer as many plans. They then forwarded me to Fido Loyalty Department, where I used the BELL plan i was gonna switch to as my base for negotiations. I was honest and kept telling them I prefer Bell and will switch to them, which was the truth, and in doing so they continued to sweeten up the pkg until I decided to stay.

In a nutsell, here's what I ended up with:

3yrs
250 mins
5pm evening & weekends
Unlimited Incoming
Unlimited International Texting
Call ID and Voice Mail
Unlimited Canada Long Distance (I have family across Canada)
6gb data
$70/mo + tax

With a new 32gb iPhone.

Seems pretty decent to me, so I decided to jump on it rather than wait for the next iPhone or the Samsung Galaxy S3.

:D

[craigskijiji]

If anyone is interested, I found out from the csr that the 6gb promotion ended on Friday April 13th. I called on the 12th to ask what my options were to upgrade data as I already have a retention plan and the only other option they gave me was the 6gb. I said I'd get back to them and confirm the change as I wanted to review my current usage (I consistently went over). I called back on the morning of the 14th and they weren't going to honour the last call until I made a huff since I made the original call a day before the promotion ended and called back the morning after... They gave it to me but it was a long time on hold and needed to bring in the supervisor.

Lesson - always ask the csr to leave a note on what they offered you before you hang up.

[heatx-]

If anyone is interested, I found out from the csr that the 6gb promotion ended on Friday April 13th. I called on the 12th to ask what my options were to upgrade data as I already have a retention plan and the only other option they gave me was the 6gb. I said I'd get back to them and confirm the change as I wanted to review my current usage (I consistently went over). I called back on the morning of the 14th and they weren't going to honour the last call until I made a huff since I made the original call a day before the promotion ended and called back the morning after... They gave it to me but it was a long time on hold and needed to bring in the supervisor.

Lesson - always ask the csr to leave a note on what they offered you before you hang up.

from previous new generation iPhone releases, the big 3 offered the 6gb data. maybe they'll bring it back when the new iPhone comes out this fall (if there is a new iPhone) :lol:

[frenchguys]

I've been with Fido for about 7-8 months now on a 2 year plan. Right now, I want to upgrade to an iPhone 4 or iPhone 4S, my ECF are only $35. I'm looking for some help, i want to know if you guys think I can get the iPhone 4 or 4S with a good plan for under $50 / month with a 3 year term to be eligible for the discount ($159)

I called earlier today and the Fido representative transferred me to Retention, but the guy who spoke to me was like "It's only available for plans over $50, is there anything else i can help you with". Then I'm like "ok well i want to cancel my phone plan with Fido", he simply asked me if i wanted to keep my phone number or not, i just hung up. He clearly didn't care if i canceled or not.

Do you guys have any advice?

Also, i was taking a look at Rogers to see if it was cheaper there. I was trying to find out what's the minimum cost of the voice+data plan to be able to purchase the iPhone 4S for $159 + 3 year term and i couldn't find it anywhere. Do you think I can just get the $32.75 voice plan + $10 data plan & be eligible for the iPhone 4S discount?

Would greatly appreciate anyone's help.

It's not a question that they don't want to keep you as a cx,, it's simply that it's not possible, and it's not something that is up for discussion... to have the iPhone at the fully discounted price, the minimum monthly cost will be 50$. I will also add that no matter which other provider you will go to get the smartphone, you will pay 50$ or more.



If anyone is interested, I found out from the csr that the 6gb promotion ended on Friday April 13th. I called on the 12th to ask what my options were to upgrade data as I already have a retention plan and the only other option they gave me was the 6gb. I said I'd get back to them and confirm the change as I wanted to review my current usage (I consistently went over). I called back on the morning of the 14th and they weren't going to honour the last call until I made a huff since I made the original call a day before the promotion ended and called back the morning after... They gave it to me but it was a long time on hold and needed to bring in the supervisor.

Lesson - always ask the csr to leave a note on what they offered you before you hang up.

Well two things... first the promotional 6GB, the regular, basic, one, actually got expired at the beginning of April, but that's a detail. However, there is still the 6GB data option at retention, which does the same exact thing.

It means that you should call back, when you will be talking with cx relation, they will be able to set it up for you.

actually, the lesson that is to be made for you is that ANY offer, promotions are subject to be changed depending on the availability of the plans and options.

If you like the offer, you simply accept it. If you changed your mind afterward, well there's 2 situations :

1- you only change the plans; in those case, they are done for the next billing cycle, which give you, most of the times, a few days to change your mind and reverse any changes
2- it was with renewal and you order a device; if you changed your mind about the renewal, you can always return your phone once you get it and reverse the renewal (you have 15 days as long as there no more than 30 mins of voice usage on the device)

[popbottle]

1 year left on contract. this is the plan I got for someone. not the best, but better than stock plans.

$30/mo + taxes
200 daytime
unlimited evenings at 5pm + weekends
unlimited incoming calls
call display, voicemail, unlimited worldwide text

[frenchguys]

1 year left on contract. this is the plan I got for someone. not the best, but better than stock plans.

$30/mo + taxes
200 daytime
unlimited evenings at 5pm + weekends
unlimited incoming calls
call display, voicemail, unlimited worldwide text

Well you still got te CD and VM for free,,,


On another subject...

Also I do want to say a mea culpa; when doing a TOR SOME monthly credits are indeed not transferred to the new account. The voice credit won't, however any feature discount will still be there. That detail was changed at the beginning of last fall.

[popbottle]

Well you still got te CD and VM for free,,,

Also I do want to say a mea culpa; when doing a TOR SOME monthly credits are indeed not transferred to the new account. The voice credit won't, however any feature discount will still be there. That detail was changed at the beginning of last fall.

Oh I'm not doing a TOR. Yes I heard about that new rule regarding credits that don't transfer. I just obtained the plan for that persons existing account with their info.

[Kasakato]

Found out today that I lost my unlimited Canadian long distance add-on, must have been an audit? "New" plan is:

$35 unlimited local calling, un-zoned
-$10 voice
$30 6GB BB data
-$10 data
$10 1000 Canadian long dist
-$5 feature
$10 VP (CID, 2500Can SMS, VM)
===
$60+tax

[ceredon]

Found out today that I lost my unlimited Canadian long distance add-on, must have been an audit? "New" plan is:

$35 unlimited local calling, un-zoned
-$10 voice
$30 6GB BB data
-$10 data
$10 1000 Canadian long dist
-$5 feature
$10 VP (CID, 2500Can SMS, VM)
===
$60+tax
Were you promised it for the duration of your contract? If so call them and tell them to put it back on. If they don't, then file a CCTS complaint. If you weren't promised it, I guess it is gone,but you could still call and ask.

[Kasakato]

Were you promised it for the duration of your contract? If so call them and tell them to put it back on. If they don't, then file a CCTS complaint. If you weren't promised it, I guess it is gone,but you could still call and ask.

Unfortunately not. It was a change made after the contract was agreed to, so its reverted back to the original agreement. No problem, still a decent deal I figure.

[honbut]

Found out today that I lost my unlimited Canadian long distance add-on, must have been an audit? "New" plan is:

$35 unlimited local calling, un-zoned
-$10 voice
$30 6GB BB data
-$10 data
$10 1000 Canadian long dist
-$5 feature
$10 VP (CID, 2500Can SMS, VM)
===
$60+tax

Dam... If only I can get those credits nowadays....
I'm paying so much for my plan atm.. really sucks to know that they tighten up on their rules so much..

[mrmarbles55]

My 2 year contract is going to expire and I would like to renew it AND keep my credits! Current plan:

200 anytime + Unlimited weekends/Evenings (normal/non-early start of evenings) + Fido2Fido ($25)
VM ($7)
Call Display ($7)
Unlimited incoming local calls ($10)
2500 free text messages
No data
Credits: -$7, -$7, -$10

Total ---> $25 +tax

Will those 3 credits expire even if I renew my contract? Do I need to speak with retention in order to keep them?

If so, I guess I can tell them I will cancel just like I said 2 years ago, but can anyone offer advice on how to keep things as is? Thanks!

[Chi-tel]

My 2 year contract is going to expire and I would like to renew it AND keep my credits! Current plan:

200 anytime + Unlimited weekends/Evenings (normal/non-early start of evenings) + Fido2Fido ($25)
VM ($7)
Call Display ($7)
Unlimited incoming local calls ($10)
2500 free text messages
No data
Credits: -$7, -$7, -$10

Total ---> $25 +tax

Will those 3 credits expire even if I renew my contract? Do I need to speak with retention in order to keep them?

If so, I guess I can tell them I will cancel just like I said 2 years ago, but can anyone offer advice on how to keep things as is? Thanks!

AFAIK, it is impossible to keep 3 credits in one CTN

only 1 monthly credit and 1 discount SOC in 1 CTN

[frenchguys]

My 2 year contract is going to expire and I would like to renew it AND keep my credits! Current plan:

200 anytime + Unlimited weekends/Evenings (normal/non-early start of evenings) + Fido2Fido ($25)
VM ($7)
Call Display ($7)
Unlimited incoming local calls ($10)
2500 free text messages
No data
Credits: -$7, -$7, -$10

Total ---> $25 +tax

Will those 3 credits expire even if I renew my contract? Do I need to speak with retention in order to keep them?

If so, I guess I can tell them I will cancel just like I said 2 years ago, but can anyone offer advice on how to keep things as is? Thanks!

AFAIK, it is impossible to keep 3 credits in one CTN

only 1 monthly credit and 1 discount SOC in 1 CTN

Except that the 7$ discount for the VM actually comes from the plan itself, so I would not count that one, so from that rule it would still be possible. Note also that it's not a rule that is strongly enforced..

The real issue in order to keep the plan and credit as is, is that there is no longer a 7$ discount to cover the CD,, it is now a 4$ discount on it. Yes there is a 7$ voice credit available, however it will make it a little more difficult, to work with, specially if you want to renew and get a smartphone.

AS for the first question, if you simply renew without talking with cx relation, the 10$ discount on the unlimited incoming calls and the 7$ discount on the CD will expire once the original duration of the credit ends as a duration of a credit is not linked with the agreement status on the account.

[popbottle]

My 2 year contract is going to expire and I would like to renew it AND keep my credits! Current plan:

200 anytime + Unlimited weekends/Evenings (normal/non-early start of evenings) + Fido2Fido ($25)
VM ($7)
Call Display ($7)
Unlimited incoming local calls ($10)
2500 free text messages
No data
Credits: -$7, -$7, -$10

Total ---> $25 +tax

Will those 3 credits expire even if I renew my contract? Do I need to speak with retention in order to keep them?

If so, I guess I can tell them I will cancel just like I said 2 years ago, but can anyone offer advice on how to keep things as is? Thanks!


click here. then click step 3, and fill out the form. always keep in mind that Fido staff will sometimes say things that you know are available "do not exist" so you have to keep trying.
http://www.fido.ca/web/page/portal/Fido/Make_A_Complaint

[terrorencee]

I got a few questions..

So I signed up for a 2 year voice plan $25 (100 min local + unlimited after 5pm/ weekends + unlimited txt) + a $10 value pack (CID, WhoCalled and VM) since December, 2010 and I'm eligible for a contract renewal in June, 2012.

I'm aiming for data and a new phone (aiming for Galaxy Nexus) for my next contract. So is it best (or can I?) to talk to retentions for a competitive deal (koodo and virgin cw voice and data plans as leverage) on a voice (canada-wide or some LD) and data plan during the period that I'm eligible for the contract renewal? Or can I talk them out before the period?

Also would I be eligible to cancel my existing contract as leverage/ excuse for a retention? My reason would be realizing my plan was not worth it because I travel in and out of Toronto frequently... Basically I'm paying for unlimited text and know who's calling me lol. But then the ECF after July, 2009 is $10/ per remaining month with $100min/$300max (Before 10 months?! Did they purposely lowered the ECF....). That means I have to pay 6 months worth ($60) to cancel during the beginning of the renewal period... Doesn't sound like I'll able to cancel....

Answers would be appreciated! Thanks.

[sansera]

I got a few questions..

So I signed up for a 2 year voice plan $25 (100 min local + unlimited after 5pm/ weekends + unlimited txt) + a $10 value pack (CID, WhoCalled and VM) since December, 2010 and I'm eligible for a contract renewal in June, 2012.

I'm aiming for data and a new phone (aiming for Galaxy Nexus) for my next contract. So is it best (or can I?) to talk to retentions for a competitive deal (koodo and virgin cw voice and data plans as leverage) on a voice (canada-wide or some LD) and data plan during the period that I'm eligible for the contract renewal? Or can I talk them out before the period?

Also would I be eligible to cancel my existing contract as leverage/ excuse for a retention? My reason would be realizing my plan was not worth it because I travel in and out of Toronto frequently... Basically I'm paying for unlimited text and know who's calling me lol. But then the ECF after July, 2009 is $10/ per remaining month with $100min/$300max (Before 10 months?! Did they purposely lowered the ECF....). That means I have to pay 6 months worth ($60) to cancel during the beginning of the renewal period... Doesn't sound like I'll able to cancel....

Answers would be appreciated! Thanks.

What I did was call them with a competitor's plan before I was eligible for renewal and they gave me credits for the remainder of my contract. In July when I'm eligible for renewal I'll call them again to renew my contract and HUP. AFAIK, if you want to renew your contract now, you'll have to pay the cancellation fee.

BTW, just to make sure, you're eligible for contract renewal in June 2012, which means your contract actually ends in December 2012 right? You can renew contract 6 months before it ends.

[jt9000]

I was just contacted by Fido saying that I am eligible to refer 5 friends and family to sign up for Fido, and the first month's bill is free. If anyone is interested, please let me know.

[diav]

Hi everyone,

I don't want to sound like a complete newbie to this, but I was wondering if anyone has ever contacted retentions or 611 to ask about switching from a really basic prepaid plan to a monthly/contract one? I think it's been almost five years since I last called Fido for assistance (forgetting your PUK is not fun and locking yourself out of your Fido-locked phone is not fun :P).

The reason why I ask is that I'm currently on the 10$ per month (at 30 cents per minute) prepaid as you go (refill through credit card online or buy vouchers from the Fido kiosks, 11.30$ after taxes); I've been doing this for about the past nine years... I recently got an iPhone outside of Fido, but am not sure about the best method to go about seeing whether Fido can offer me any sort of (discounted) plan for voice and data. I'd very much like to utilize the phone to its full smartphone capabilities, but right now, I've just been relying on WiFi hotspots to get me by.

If anyone can give me an pointers or tips about what to do before I call up Fido, it'd be greatly appreciated. Please let me know through PM or reply in the thread.

Thanks in advance!

[Bluefin1]

Just called again and was transferred to customer relation and got this

$65 (before tax)
unlimited incoming/outgoing (city fido)
unlimited txt
6GB
100min Canada Long distance
caller id/call display

or

$55 (before tax)
150min day time
unlimited incoming
evening/weekend at 5pm
unlimited txt
6GB
100min Canada Long distance
caller id/call display


I picked the $65 one for now. and I told them I will shop around.

READ THIS IF YOU ARE SIGNING UP WITH FIDO

Back in Oct 2011, I was on this site searching for deals for fido. And I went with the $65 one above(I quoted my original post). Now this is April 2012, and I found out Fido has removed the $10 monthly credit. I called 611, and the rep told me it was only a 6 month offer for the discount. I told them I was never informed this is a temporary credit, otherwise I would never sign up for 3 years of contract with them. The rep told me in their "notes", I was informed about this temporary credit and I accepted it. He also told me it stated in my invoices too. When I checked my invoice, the invoices from Oct 2011 to Jan 2012, there is NOTHING that said about the credit will expire. But from Feb to April, there is a note beside $10 credit that says "expires March 2012". He said this reminder would "only" show up as it's approaching expiring date. He said there is nothing I can do since I accepted the temporary offer in their "notes". I just have to pay the extra $10. I told him to check the recorded phone conversation to see that I was never informed this is a temporary credit. He said the recording is only for quality assurance and training purpose!

I have filed a complaint to CCTS
http://www.ccts-cprst.ca/complaints/service-providers

Just want to share my experience here. Because I think since I posted in Oct 2011, many got similiar "package" as me. WATCH OUT!!!!

[hohohong]

READ THIS IF YOU ARE SIGNING UP WITH FIDO

Back in Oct 2011, I was on this site searching for deals for fido. And I went with the $65 one above(I quoted my original post). Now this is April 2012, and I found out Fido has removed the $10 monthly credit. I called 611, and the rep told me it was only a 6 month offer for the discount. I told them I was never informed this is a temporary credit, otherwise I would never sign up for 3 years of contract with them. The rep told me in their "notes", I was informed about this temporary credit and I accepted it. He also told me it stated in my invoices too. When I checked my invoice, the invoices from Oct 2011 to Jan 2012, there is NOTHING that said about the credit will expire. But from Feb to April, there is a note beside $10 credit that says "expires March 2012". He said this reminder would "only" show up as it's approaching expiring date. He said there is nothing I can do since I accepted the temporary offer in their "notes". I just have to pay the extra $10. I told him to check the recorded phone conversation to see that I was never informed this is a temporary credit. He said the recording is only for quality assurance and training purpose!

I have filed a complaint to CCTS
http://www.ccts-cprst.ca/complaints/service-providers

Just want to share my experience here. Because I think since I posted in Oct 2011, many got similiar "package" as me. WATCH OUT!!!!

Same thing happened to me. My credits are removed after a year. I just played the phone conversation I recorded during my negotiation. They reinstated the discount for the duration of my contract.

Comes month 24, they might remove the credit again. I have my conversation stored on my computer, ready for retrieval again!

[samasimo]

My 2 year contract is going to expire and I would like to renew it AND keep my credits! Current plan:

200 anytime + Unlimited weekends/Evenings (normal/non-early start of evenings) + Fido2Fido ($25)
VM ($7)
Call Display ($7)
Unlimited incoming local calls ($10)
2500 free text messages
No data
Credits: -$7, -$7, -$10

Total ---> $25 +tax

Will those 3 credits expire even if I renew my contract? Do I need to speak with retention in order to keep them?

If so, I guess I can tell them I will cancel just like I said 2 years ago, but can anyone offer advice on how to keep things as is? Thanks!


AFAIK, it is impossible to keep 3 credits in one CTN

only 1 monthly credit and 1 discount SOC in 1 CTN


Except that the 7$ discount for the VM actually comes from the plan itself, so I would not count that one, so from that rule it would still be possible. Note also that it's not a rule that is strongly enforced..

The real issue in order to keep the plan and credit as is, is that there is no longer a 7$ discount to cover the CD,, it is now a 4$ discount on it. Yes there is a 7$ voice credit available, however it will make it a little more difficult, to work with, specially if you want to renew and get a smartphone.

AS for the first question, if you simply renew without talking with cx relation, the 10$ discount on the unlimited incoming calls and the 7$ discount on the CD will expire once the original duration of the credit ends as a duration of a credit is not linked with the agreement status on the account.

FYI
I renewed 2yrs keeping the same credits I already have which are -$7 (CID), -$10 in addition to $-7 included in the $17.50 plan
However, I can tell you it is very difficult (but not impossible) to find a CSR who can offer that. You have to be extremely lucky.
If offered, take it right away

[gogoboy]

Does anyone know what is the fido retention number?

[magikmc]

Is it possible to get an android phone such as the Motorola RAZR on a plan that is less thatn $50? For instance $45.

Also, is that quoted price before taxes? Any help would be appreciated. As a broke student in university every little bit helps.

[afiglee]

Does anyone know what is the fido retention number?

Read the OP and search the thread. It is not recommended to call retentions directly.

[afiglee]

Is it possible to get an android phone such as the Motorola RAZR on a plan that is less thatn $50? For instance $45.

Also, is that quoted price before taxes?

No. Smartphones must have $50 and up plans. The price is before taxes.


As a broke student in university every little bit helps.

Buy a cheap or used phone with a prepaid account. Get a Fido "30¢ Anytime" plan with "$10 per month unlimited Canadian text" or you may be better off with Speakout (http://www.speakout7eleven.ca/) that has better terms and $10/month unlimited browsing. Do not waste your money on cell phones.

[1503]

FYI, I signed a new contract (2 yr - 200 day time, 5pm evenings, unlimited incoming & evenings weekends with call display & VM for $25/month, data addons extra no contract) & got a smart phone (xperia pro)... of course it's much cheaper than the RAZR but if I was willing to pay the difference I could have gotten a RAZR.


Is it possible to get an android phone such as the Motorola RAZR on a plan that is less thatn $50? For instance $45.

Also, is that quoted price before taxes? Any help would be appreciated. As a broke student in university every little bit helps.

[hwlim]

Is it possible to get an android phone such as the Motorola RAZR on a plan that is less thatn $50? For instance $45.

Also, is that quoted price before taxes? Any help would be appreciated. As a broke student in university every little bit helps.

As 1503 said, getting Xperia with 2 year contract would be a cost effective option.

If you really want RAZR and save some money, get Xperia first, then sell it (probably for $100?) and buy RAZR from craigslist (probably for $300-$350?).

In this way you would save at least $100 than buying RAZR with 2 year contract directly from Fido.

[Bluefin1]

Same thing happened to me. My credits are removed after a year. I just played the phone conversation I recorded during my negotiation. They reinstated the discount for the duration of my contract.

Comes month 24, they might remove the credit again. I have my conversation stored on my computer, ready for retrieval again!

You are smart!

I have no idea that Fido would run their business like this.

I will need to find a way to record phone conversation with them from now on!!!

[Zero1]

Ok guys need some advice on my situation.

Current plan:

200 min eve/weekend 5pm unlimited
CiD, Vmail, f2f
unlimited text

$17 after tax on contract ending August 19 this year. Currently have $100 fido dollars and been with them since 2008.

What I want:

Xperia Pro
More minutes (i like to use my phone for more than 200 mins a month (sometimes i have gone over by 50 mins or more))
Canada wide minutes (try to match koodo or get better)
Data package

Problem: Should I negotiate now or wait till contract is over? I will be in Montreal most likely May but unsure as to when exactly. Don't want 2 year contract and would be even better if I could get a new plan on m2m basis rather than agreeing to 2 year. Also a good affordable rate would definitely be pleasing to my wallet.

Any Ideas RFD? Does fido have plans to match koodo?

[def47]

Ok guys need some advice on my situation.

Current plan:

200 min eve/weekend 5pm unlimited
CiD, Vmail, f2f
unlimited text

$17 after tax on contract ending August 19 this year. Currently have $100 fido dollars and been with them since 2008.

What I want:

Xperia Pro
More minutes (i like to use my phone for more than 200 mins a month (sometimes i have gone over by 50 mins or more))
Canada wide minutes (try to match koodo or get better)
Data package

Problem: Should I negotiate now or wait till contract is over? I will be in Montreal most likely May but unsure as to when exactly. Don't want 2 year contract and would be even better if I could get a new plan on m2m basis rather than agreeing to 2 year. Also a good affordable rate would definitely be pleasing to my wallet.

Any Ideas RFD? Does fido have plans to match koodo?
Between 3-6 months before the end of the contract would be the best time to call, so yea, right now..
and you already have a very good plan, it will be difficult to get anything better.
Renewing your contract could have been used to get your 50min as a gift.. but I think we'll forget that..
50min/month would cost you 5$. :/ IMO I think you should be happy with the awesome plan you got and try to keep it on m2m.
You're plan is nowhere near koodo's plans.

[Zero1]

I am well aware that my plan is no where near what koodo can offer but I want to try and use that as leverage for canada wide minutes as i said I will be heading to montreal and I believe that avoids long distance. I am willing to shell out more money for a new plan that is reasonable.

I want to add data too.

[xcandy]

$25 Plan
150 Minutes
5 PM Evenings
Weekends
Unlimited TExting
Caller ID - Credit
500mb - $15
______________
Total: $40 and extremely happy (:

[hwlim]

$25 Plan
150 Minutes
5 PM Evenings
Weekends
Unlimited TExting
Caller ID - Credit
500mb - $15
______________
Total: $40 and extremely happy (:

With HUP?

[xcandy]

With HUP?

No, I believe that you need a plan of $50 + for that? I got caller ID about two summers ago, it hasn't expired although I thought they had said it was a one year credit :lol: And I got the $15 -500mb yesterday after comparing the flex data plans.

I was hoping to get the iPhone 5 this year..however, I feel like I'll lose this plan then which is kind of my perfect ideal plan :S

[terrorencee]

I am well aware that my plan is no where near what koodo can offer but I want to try and use that as leverage for canada wide minutes as i said I will be heading to montreal and I believe that avoids long distance. I am willing to shell out more money for a new plan that is reasonable.

I want to add data too.

I've been going over the list of possible CW retentions offer and saw this...


NEW! Canada-Wide calling/"competitive match" plans (Cx MUST cite Koodo/Virgin's CW plans to be offered these){no 'voice credits' allowed}
Ŕ$20 CW50'/unl SMS°+MMS+BBM
Ŕ$20 CW50'/VM/CID/50 SMS°+MMS/unl BBM
Ŕ$30 CW100'/unl SMS°+MMS+BBM
Ŕ$35 CW200'/unl incoming & E+W@5/unl SMS°+MMS+BBM
Ŕ$35 CW200'/unl incoming & E+W@5/VM/CID/50 SMS°+MMS/unl BBM

or ask for an add-on:


-LD Cdn: $5-100'; Ŕ$10-unl

So I'm pretty sure Koodo is a good leverage since both Fido and Koodo are budget carriers that are owned by one of the big 3. I'm also aiming for a CW plan plus some data. Just need to wait for a month till I'm elgible for a renewal. Goodluck!

[Jimboski]

Any LD promotions/offers/deals going on?
I need to add a LD feature onto my line.

[Error2]

Sorry if this is off topic. But since all the experts are on this thread... quick questions:


Trying to negotiate a new line. Is it possible to request for an identical plan to what I already have — a grandfathered voice plan + a tag on retention data?
If above is not possible. Can I get a post-paid data plan (Internet Stick Data), and tag on a prepaid voice?
Any carrier offering some kind of a shared voice/data plan worth considering? (Less than $20 per line, very low usage)


Thanks in advance.

[ceredon]

Sorry if this is off topic. But since all the experts are on this thread... quick questions:


Trying to negotiate a new line. Is it possible to request for an identical plan to what I already have — a grandfathered voice plan + a tag on retention data?
If above is not possible. Can I get a post-paid data plan (Internet Stick Data), and tag on a prepaid voice?
Any carrier offering some kind of a shared voice/data plan worth considering? (Less than $20 per line, very low usage)


Thanks in advance.

1) normally it is almost impossible to have an existing retentions plan cloned onto a new account. It can happen but is very, very rare. If you plan is grandfathered and so not offered anymore, then it is impossible.
2) What's a tag? But no, you cannot have term data on a prepaid line.
3) Depends on what you need for shared data.

[Error2]

1) normally it is almost impossible to have an existing retentions plan cloned onto a new account. It can happen but is very, very rare. If you plan is grandfathered and so not offered anymore, then it is impossible.
2) What's a tag? But no, you cannot have term data on a prepaid line.
3) Depends on what you need for shared data.
Thanks Ceredon,

About 1 and 2, I figured that would be the case. None of the existing plans on offers suits me or at a similar price point to my grandfathered plan ($20 fees and taxes included, vm and cid, 150min), and I think the retention 100MB flex data for $10 is pretty much all I need. But it will be a hard bargain to get the retention data if it is a new account, don't you think?

Right now, the family uses two phone lines, son uses a prepaid and use it like 10 minutes per month, no data. Wife and I (both work from home) share a fido line that we only use when we are out. We mainly have access to wifi and use like 70MB of data/20 Min voice on overage. Wife is now looking for a separate line with similar usage. I would like to know if there is an existing family shared plan (for 3 lines) that is interesting for low volume users like us.

All in all, I value a data plan more than a voice plan. Thus I was asking if I could attach a voice option to a "internet stick" plan which will suit me and perhaps the occassional outgoing call.

[bowmah]

All in all, I value a data plan more than a voice plan. Thus I was asking if I could attach a voice option to a "internet stick" plan which will suit me and perhaps the occassional outgoing call.

This may not be the best option but it is a free one. You can install Dell Voice and this app allows you to make and receive voice calls over Wifi or 3G. 3G support is but and miss but Wifi calls work ok. Just one option to try and save you some money. In fact, Dell Voice can be installed on a PC or some smart phones as well.

[Error2]

This may not be the best option but it is a free one. You can install Dell Voice and this app allows you to make and receive voice calls over Wifi or 3G. 3G support is but and miss but Wifi calls work ok. Just one option to try and save you some money. In fact, Dell Voice can be installed on a PC or some smart phones as well.

Thanks for the suggestion, VOIP works quite well over wifi but over data plan, it is dodgy at best and requires constant data connection (to receive calls) and causes significant battery drainage on standby. I have thought about the unlimited incoming call from ONE number plan on Telus.

[bowmah]

Thanks for the suggestion, VOIP works quite well over wifi but over data plan, it is dodgy at best and requires constant data connection (to receive calls) and causes significant battery drainage on standby. I have thought about the unlimited incoming call from ONE number plan on Telus.

You mentioned you put priority of data over voice line. So if you have data, Dell Voice will work in most cases. It's not an app that should take up tons of battery, at least I don't think so. Even without leaving it "on", it will still ring your phone. if you really wanted to save money and can live without a real mobile line, then data + Dell Voice will get your poor man's mobile line without incurring extra costs. Just a thought.

[xcandy]

Hi, as I mentioned two days ago I just got a data plan.

I just checked the usage and it's at 900mb, 400mb over my limit - I've almost doubled it. HOW IS THAT POSSIBLE

[Jimboski]

Hi, as I mentioned two days ago I just got a data plan.

I just checked the usage and it's at 900mb, 400mb over my limit - I've almost doubled it. HOW IS THAT POSSIBLE

Too much YouTube?
Downloading files on your phone?
Do you have LTE? LTE eats up bandwidth fast.
Downloading a lot of Apps out of Wifi range?

[xcandy]

Too much YouTube?
Downloading files on your phone?
Do you have LTE? LTE eats up bandwidth fast.
Downloading a lot of Apps out of Wifi range?

I didn't use youtube at all
Between home and school, I'm on wifi most of the time.
I'm pretty sure I don't have LTE
I've only downloaded Instagram AFAIK
:(

[Jimboski]

I didn't use youtube at all
Between home and school, I'm on wifi most of the time.
I'm pretty sure I don't have LTE
I've only downloaded Instagram AFAIK
:(

Maybe you thought you were in wifi range but really you weren't?
Hmm.. I think there's an app that lets you track your usage daily.. Fido site might have that so check that out and see what was used on what day and what not.
Might be a glitch, Who knows!?

[xcandy]

Maybe you thought you were in wifi range but really you weren't?
Hmm.. I think there's an app that lets you track your usage daily.. Fido site might have that so check that out and see what was used on what day and what not.
Might be a glitch, Who knows!?

I have the fido app, that's how I found out my usage. I didnt check it yesterday because I didnt think it could be possible to go over in one day. My phone automatically switches to wifi, but even if it was using 3G it was just light safari browsing and email! I called Fido and they can't see specifically where the data is being consumed.. is it really possible for my phone to use so much just because it has gotten olde?!

[Error2]

I have the fido app, that's how I found out my usage. I didnt check it yesterday because I didnt think it could be possible to go over in one day. My phone automatically switches to wifi, but even if it was using 3G it was just light safari browsing and email! I called Fido and they can't see specifically where the data is being consumed.. is it really possible for my phone to use so much just because it has gotten olde?!

Any chance you had google map on? That sucks down a lot of data for display. If you are not sure, toggle off you data until you need data access.

[Jimboski]

I have the fido app, that's how I found out my usage. I didnt check it yesterday because I didnt think it could be possible to go over in one day. My phone automatically switches to wifi, but even if it was using 3G it was just light safari browsing and email! I called Fido and they can't see specifically where the data is being consumed.. is it really possible for my phone to use so much just because it has gotten olde?!

Well that sucks.. Just gotta monitor your data usage more properly now I guess.

[hwlim]

Hi, as I mentioned two days ago I just got a data plan.

I just checked the usage and it's at 900mb, 400mb over my limit - I've almost doubled it. HOW IS THAT POSSIBLE

Do you use iPhone? I used to use iPhone 4S. There was a native backup and sync program (I don't remember the name) which consumes a lot of data.

[frenchguys]

I have the fido app, that's how I found out my usage. I didnt check it yesterday because I didnt think it could be possible to go over in one day. My phone automatically switches to wifi, but even if it was using 3G it was just light safari browsing and email! I called Fido and they can't see specifically where the data is being consumed.. is it really possible for my phone to use so much just because it has gotten olde?!

On the iPhone, remember that most usage will use data,,, browser, update for emails, youtube (and any app that stream voice and/or video), maps, many apps will updates itself to get notification, games, and even iMessages where any text and image send to other iPhone user will use data (granted for txt the usage is minimum, but picture can take it's toll).

You mentioned instagram,, uploading, and simply loading at picture can have a good amount of usage. As for Wifi, well just remember that if the connection lowers or drop, you will be switched back on 3G

[pink_panda]

so i called to see how much it was to add more data and was offered the 6GB data plan for $30 right away.

but this would increase my bill by $15 (CSR offered free unlimited text, and $5 for caller id and voicemail).

so total bill will be $60.... i said no thanks.

the CSR told me there will be new data plans coming out soon (she wasn't sure when exactly) but assured me there will be one.

anyways, she offered an additional 500mb for three months free :)

so i'll wait until my extra 500mb is about to expire and see what they will offer me then.

[ChappyHappy]

I'm currently on the 17.50 plan with the old $15 VP, which includes UMB. I'm able to go on fb, twn, google searches, google maps, etc with my t715a on EDGE or 3G. However, when I tried to stream via youtube on Thursday, I wasnt unable to stream any videos at all. I tried EDGE and 3G. Nothing. I know UMB works with youtube as I was able to stream videos in March and all the months previously. I've also tried using the youtube app that comes with the phone and via Opera, no good. I tried it at home (Scarborough) and Markville (Markham), still no good.

What are the youtube experience for those that have UMB?

[thirstyears]

Hi, as I mentioned two days ago I just got a data plan.

I just checked the usage and it's at 900mb, 400mb over my limit - I've almost doubled it. HOW IS THAT POSSIBLE

One thing you might not realize is that downloading apps, and their updates, OTA (cellular data) can consume a great deal of data. Best to fetch your apps & updates via wired sync or wifi rather than a OTA/cellular connection.

If you are using an iphone/android there are a couple free apps I'd suggest looking into:
-"DataMan" (iPhone) or "3G Watchdog" (Android equivalent) tracks/tallies your phones data usage via both wifi and cellular connections. Using DataMan {& checking the tally just before and after running the update}, i noticed one single run of my iPhone's AppStore updater used 250MB for updating 17 apps. (Thankfully done via wifi!)
-"Onavo" compresses many types of cellular data (similar to RIM's servers for BB) so you use less. Especially useful when roaming! Also breaks down your cellular data usage by category/app and tallies how much data the app has saved you! Note: streaming music/video usually does not get compressed.

[hankgong]

Last week, I just got a retention plan from fido. On my Fido online bill information, I can only see the followings:

-200/Unl.E/WE+Call Diplay & VM 35.00
-Credit: Monthly Fee Discount -5.00
-Unlimited Canadian LD 0.00
-Minute Tracker 0.00
finally $30+tax

But what the retention guy told me was:
-200/Unl.E/WE(@5pm)+Call Diplay & VM
-50 text
-unlimited incoming
-unlimited Canadian LD

So is it normal that we can't see the details of our plan on fido website? And is this plan good enough?

[Jimboski]

Last week, I just got a retention plan from fido. On my Fido online bill information, I can only see the followings:

-200/Unl.E/WE+Call Diplay & VM 35.00
-Credit: Monthly Fee Discount -5.00
-Unlimited Canadian LD 0.00
-Minute Tracker 0.00
finally $30+tax

But what the retention guy told me was:
-200/Unl.E/WE(@5pm)+Call Diplay & VM
-50 text
-unlimited incoming
-unlimited Canadian LD

So is it normal that we can't see the details of our plan on fido website? And is this plan good enough?

I need that LD feature!
Although I'm on Rogers.. Do they offer the same stuff at the same pricing?

[shahruk]

Hey RFD, I've been with fido since June, and now I'm looking for a good plan that I can get into.
Right now I have:
150 daytime minutes
Early Weekends and Nights from 5
Unlimited incoming and outgoing text messages
100mb of Data

and I'm paying 35 dollars a month, plus tax.

I'm mainly concerned about getting more data, that would help me a lot.

[Blockwork]

Hey RFD, I've been with fido since June, and now I'm looking for a good plan that I can get into.
Right now I have:
150 daytime minutes
Early Weekends and Nights from 5
Unlimited incoming and outgoing text messages
100mb of Data

and I'm paying 35 dollars a month, plus tax.

I'm mainly concerned about getting more data, that would help me a lot.

im currently paying $29+tax per month with wind
unlimited local outgoing and incoming calls
unlimited north american text messaging
unlimited canadian long distance
unlimited 3g/4g data

only downside? slightly weaker signal compared to fido/rogers

[def47]

im currently paying $29+tax per month with wind
unlimited local outgoing and incoming calls
unlimited north american text messaging
unlimited canadian long distance
unlimited 3g/4g data

only downside? slightly weaker signal compared to fido/rogers

if only it was available in montreal! :(

[thirstyears]

Last week, I just got a retention plan from fido. On my Fido online bill information, I can only see the followings:

-200/Unl.E/WE+Call Diplay & VM 35.00
-Credit: Monthly Fee Discount -5.00
-Unlimited Canadian LD 0.00
-Minute Tracker 0.00
finally $30+tax

But what the retention guy told me was:
-200/Unl.E/WE(@5pm)+Call Diplay & VM
-50 text
-unlimited incoming
-unlimited Canadian LD

So is it normal that we can't see the details of our plan on fido website? And is this plan good enough?
Yes the online system doesn't always list all the features of your plan.
Fear not, the unlimited incoming + Cdn LD and the 50 SMS are all included in that Canada-Wide voice plan (see the tutorial in my signature for details on all the CW plans), so no need to worry.
Good going on the $5 monthly credit. My understanding was that voice credits were not allowed with the CW plans.
Is it good enough? Only you can answer that. What else do you need/what? As far as getting it any cheaper, I doubt it.

I need that LD feature!
Although I'm on Rogers.. Do they offer the same stuff at the same pricing?
The $0 LD is because the LD is part of the base/voice plan. Not sure if Rogers is offering any competitive match plans to Koodo/Virgin's Canada-wide plans. Check the Rogers RFD thread.

Hey RFD, I've been with fido since June, and now I'm looking for a good plan that I can get into.
Right now I have:
150 daytime minutes
Early Weekends and Nights from 5
Unlimited incoming and outgoing text messages
100mb of Data

and I'm paying 35 dollars a month, plus tax.

I'm mainly concerned about getting more data, that would help me a lot.
To see all the available data options, look at both:
-the tutorial linked in my signature (for retention data plans)
-Fido's website (for retail offers): http://www.fido.ca/web/content/internet/wia_email_options

[frenchguys]

Yes the online system doesn't always list all the features of your plan.
Fear not, the unlimited incoming + Cdn LD and the 50 SMS are all included in that Canada-Wide voice plan (see the tutorial in my signature for details on all the CW plans), so no need to worry.
Good going on the $5 monthly credit. My understanding was that voice credits were not allowed with the CW plans.
Is it good enough? Only you can answer that. What else do you need/what? As far as getting it any cheaper, I doubt it.

The $0 LD is because the LD is part of the base/voice plan. Not sure if Rogers is offering any competitive match plans to Koodo/Virgin's Canada-wide plans. Check the Rogers RFD thread.


For the unlimited incoming calls, i would just call cx service just to make sure if in the usage breakdown there's no "incoming calls minutes shown". Don't worry, it's included in your plan, it's simply that there was a technical problem with the plan itself where some code was not included automatically as it should have. but it's getting fixed.

There is nothing that stops agents to allow voice credits on the competitive match plans (aside from the 40$ unlimited). But there again, why would an agent apply credit on them given that it's virtually the same service/pricing than the competition without the credits.

As for Rogers, they do not have specially made competitive match plan for Koodo/Virgin. they do however have some for Bell and Videotron cheaper plans. I'm sure, as thirstyears said, that it can be found on Rogers' thread

[Ryulink]

Hi,
I am from Quebec,
I have a 2years contract with fido that end in march 2013.
It has 17,50$ for voice and 10$ for flex data. Total of 27,50$

I curently lost my iphone that i bought myself, now im wondering if there is any way to get Fido to give me or subsidize a cellphone before the end of my contract.

Any help would be appreciated!

[Jimboski]

Hi,
I am from Quebec,
I have a 2years contract with fido that end in march 2013.
It has 17,50$ for voice and 10$ for flex data. Total of 27,50$

I curently lost my iphone that i bought myself, now im wondering if there is any way to get Fido to give me or subsidize a cellphone before the end of my contract.

Any help would be appreciated!

Don't think you can get a iPhone upgrade with a $10 flex data plan.
If you do ask them they'll ask you to renew with them In order to get a new iPhone. Other then that you would have to buy It third party If you still want It without changing your plan I would think.

[Ryulink]

Don't think you can get a iPhone upgrade with a $10 flex data plan.
If you do ask them they'll ask you to renew with them In order to get a new iPhone. Other then that you would have to buy It third party If you still want It without changing your plan I would think.

But if i want any cheap cellphone for free. So i can buy the new iphone from Apple that would be coming out in october. Do you think it is doable?

[Jimboski]

But if i want any cheap cellphone for free. So i can buy the new iphone from Apple that would be coming out in october. Do you think it is doable?

If It's a non smartphone I think you can do It without renewing.
Just call and see what's up and hear what they say.

[Mephias]

I have a question for one of the retention reps around here:

I got my phone years ago, when I was still a teenager. As such, my phone is under my mom's name, and her phone and mine are on the same account, and are billed together. I want to have the two phones billed separately, and with my phone under my own name. I called Fido and I was told that as long as I had my mom's permission, I could "port out" my number onto my own, new account.

My question is, though, would my new account be eligible for retentions? Would I become a new customer, or would my history with the number (around 5 years) still factor in when determining what retention offers I am eligible for?

It would be great if somebody could answer my question. Thanks!

[Ryulink]

If It's a non smartphone I think you can do It without renewing.
Just call and see what's up and hear what they say.

I called twice and they said that they could do nothing for me.

If i want to buy a cellphone with my 27fidodollars, i would have to pay a "upgrade" fee of 25$.

Or I would have to cancel my contract, pay a 15,75$ fee and sign a new ugly contract of 2-3years to get any phone.
There's no way to keep my contract and get a phone.
:(

[Jimboski]

I called twice and they said that they could do nothing for me.

If i want to buy a cellphone with my 27fidodollars, i would have to pay a "upgrade" fee of 25$.

Or I would have to cancel my contract, pay a 15,75$ fee and sign a new ugly contract of 2-3years to get any phone.
There's no way to keep my contract and get a phone.
:(

Sure there Is, Not through Fido though.
Just buy a Fido locked or UNLOCKED phone from Kijiji or whatever and use It. That way you have the convenience of using whatever phone you like without renewing your contract.

[hankgong]

Thank you. In case of voice plan, I'm satisfied with it. But now I actually want to add a data plan on it. My plan is ending after 6 months. By then, I will try to call fido retention again to add 5 dollars for 100M flexible data.


Yes the online system doesn't always list all the features of your plan.
Fear not, the unlimited incoming + Cdn LD and the 50 SMS are all included in that Canada-Wide voice plan (see the tutorial in my signature for details on all the CW plans), so no need to worry.
Good going on the $5 monthly credit. My understanding was that voice credits were not allowed with the CW plans.
Is it good enough? Only you can answer that. What else do you need/what? As far as getting it any cheaper, I doubt it.

The $0 LD is because the LD is part of the base/voice plan. Not sure if Rogers is offering any competitive match plans to Koodo/Virgin's Canada-wide plans. Check the Rogers RFD thread.

To see all the available data options, look at both:
-the tutorial linked in my signature (for retention data plans)
-Fido's website (for retail offers): http://www.fido.ca/web/content/internet/wia_email_options

[hankgong]

I called fido today. The representative said my plan doesn't have unlimited incoming at first. But I asked her to check again and told her that's one important reason for me to accept this plan. After checking again, she apologized to me and confirmed that it is included.


For the unlimited incoming calls, i would just call cx service just to make sure if in the usage breakdown there's no "incoming calls minutes shown". Don't worry, it's included in your plan, it's simply that there was a technical problem with the plan itself where some code was not included automatically as it should have. but it's getting fixed.

There is nothing that stops agents to allow voice credits on the competitive match plans (aside from the 40$ unlimited). But there again, why would an agent apply credit on them given that it's virtually the same service/pricing than the competition without the credits.

As for Rogers, they do not have specially made competitive match plan for Koodo/Virgin. they do however have some for Bell and Videotron cheaper plans. I'm sure, as thirstyears said, that it can be found on Rogers' thread

[hwlim]

I have a question for one of the retention reps around here:

I got my phone years ago, when I was still a teenager. As such, my phone is under my mom's name, and her phone and mine are on the same account, and are billed together. I want to have the two phones billed separately, and with my phone under my own name. I called Fido and I was told that as long as I had my mom's permission, I could "port out" my number onto my own, new account.

My question is, though, would my new account be eligible for retentions? Would I become a new customer, or would my history with the number (around 5 years) still factor in when determining what retention offers I am eligible for?

It would be great if somebody could answer my question. Thanks!

You would be eligible for retentions.

[terrorencee]

Two calls to retention and this lovely lady offered me this contract extension/ retention offer. I was aiming primarily for LD, some data and SMS. She gave me a one-time deal (oh the suspense... lol.) of:

Contract extension before renewal period/ $100 ECF minimum charge waived

250min local
Unlimited 5pm Eve/ Weekend
Unlimited Local Incoming
Unlimited Worldwide SMS
CID/ VM/ WhoCalled
Unlimited MMS
500mb

For 50 bucks... which is pretty descent considering I still had a few months left before the renewal period.

And plus a 100 LD min addon for 5 bucks ... 55 bucks in total.

[SweetGurl]

Planning to renew one contract and onother one i.e convert from Pre-paid to contract.
So 2 in total, For one looking at $25 max(200min, incoming etc) and for other $50 plan with data etc.

Though lot of information posted here on plans, wondering what would be the best smartphones to choose if going for a 2 year contract.

Any good retention deals on good phones, android or iphone preferred. Can get for $0 ?

thanks ~

[def47]

Planning to renew one contract and onother one i.e convert from Pre-paid to contract.
So 2 in total, For one looking at $25 max(200min, incoming etc) and for other $50 plan with data etc.

Though lot of information posted here on plans, wondering what would be the best smartphones to choose if going for a 2 year contract.

Any good retention deals on good phones, android or iphone preferred. Can get for $0 ?

thanks ~
I would suggest the Nexus.
and no, you can't get it free other than in your dreams.
450$ would be the price. (considering you want a 2 year contract, meaning no data)
Swap your old phone for a Nexus and get it for 400$ instead.

[evilkiddo1]

So I just received a call from Fido (apparently they only do outgoing calls and no incoming).

So they were talking to me because I have been a loyal customer to Fido for a while now and the lady was offering me a contracted plan.

Current plan:
$25 basic voice plan
$10 unlimited email + instant messaging (Blackberry)
$5 credit (ends october)
= $30/month , no contract

Offer plan:
same thing as current plan
$50 credit
first 3 months $25
$30 fido dollars
2yr contract
(basically its to renew my credit)

What are the chances of getting a data plan, one with 500mb and staying around my margin of $30. I know that's really low and there's probably no hopes of seeing a plan that low, but what's the best plan I can get? I'm on callback for next week and I'm hoping to get a plan that suits my needs (I don't really use minutes, usually just evenings, I use texts, data I need for sure cause of emails, caller id would be a nice kick)

Thanks in advanced!

[Bluefin1]

READ THIS IF YOU ARE SIGNING UP WITH FIDO

Back in Oct 2011, I was on this site searching for deals for fido. And I went with the $65 one above(I quoted my original post). Now this is April 2012, and I found out Fido has removed the $10 monthly credit. I called 611, and the rep told me it was only a 6 month offer for the discount. I told them I was never informed this is a temporary credit, otherwise I would never sign up for 3 years of contract with them. The rep told me in their "notes", I was informed about this temporary credit and I accepted it. He also told me it stated in my invoices too. When I checked my invoice, the invoices from Oct 2011 to Jan 2012, there is NOTHING that said about the credit will expire. But from Feb to April, there is a note beside $10 credit that says "expires March 2012". He said this reminder would "only" show up as it's approaching expiring date. He said there is nothing I can do since I accepted the temporary offer in their "notes". I just have to pay the extra $10. I told him to check the recorded phone conversation to see that I was never informed this is a temporary credit. He said the recording is only for quality assurance and training purpose!

I have filed a complaint to CCTS
http://www.ccts-cprst.ca/complaints/service-providers

Just want to share my experience here. Because I think since I posted in Oct 2011, many got similiar "package" as me. WATCH OUT!!!!

Just want to follow up on this. Someone from Fido called me and basically said this is a misunderstanding. And will put back the credits. They apologized for the this and that.

My advise is stop contacting fido directly about the billing errors. I waited for a long time on the phone, and they were arrogrant. Just complain to CCTS, and someone from Fido will call you and fix it.

[Colin49]

My 2yr retentions contract is expiring in ~5months and I am looking for advice on how to renew this plan.

# Current Contract

Voice:
$17.50 - 200 Min / Unl. E/WE+Eve. 5pm
$7.00 - 5pm Evening Calling
-$7.00 - Credit: Eve. Start. at 5 p.m. Cr.
$10.00 - Value Pack (Caller ID, VoiceMail, 2500 SMS)
$10.00 - 1000 min of Canadian LD
-$10.00 - Credit: Monthly Fee Discount
$ 5.00 - 50 anytime minutes
-$ 5.00 - Credit: Monthly Fee Discount
= $27.50

Data:
$10.00 - Flex Data Plan ($10 <100Mb; $15 100-150Mb; $20 150-500 Mb; $25 500-1Gb)
= ~$15.00

Total = ~$42.50 + taxes

# Needs

I am very happy with my current plan. Sure it would be nice to get more (US text messages?) but as it stands I never go over any of my voice limits and I am fine with keeping my data usage low.

I should also mention that I am NOT in need of a phone upgrade. Rocking a Galaxy Nexus that I bought on my own outside of Fido.

# Plan of attack

It would be amazing if I could keep this plan and go off contract (month-to-month) but from what I've read this is not possible as my credits will most definitely expire when the 2yr contract ends. I've seen posters refer to "locking in your base plan" but I am not sure what that means? I'd be fine with signing another 1-2yr contract but is it even possible to keep a plan like this given the new rules?

Just wanted to say thanks to everyone who keep this thread going and a big thanks to thirstyears for the great plan options & strategy post.

[hohohong]

Just want to follow up on this. Someone from Fido called me and basically said this is a misunderstanding. And will put back the credits. They apologized for the this and that.

My advise is stop contacting fido directly about the billing errors. I waited for a long time on the phone, and they were arrogrant. Just complain to CCTS, and someone from Fido will call you and fix it.

Congrat! Next time, don’t forget to record conversation. I still have those from 2 years ago stored in my computer.

[ikeny]

I don't make much calls, and mainly use data on my iPhone and tablet (via tethering)
Current plan: $15 voice (50 min + 50 sms), $6 (Call Display), $30 / 6GB data. 3-Year contract expiring in less than two months.

So I spoke to Fido Customer Relation today. I was asking for a better deal, but was basically told I am already at the lowest plans (nothing can be done). Fine. I hung up and was determined to port over to Virgin. I almost signed up online with Virgin, but then realized I may not be able to port over until my contract is all finished (even when I am prepared to pay for the service until end of contract).

So I called again, this time just to ask when exactly I should initiate the porting request to minimize paying two accounts. Got transferred to CR again. This time, the lady was a lot more persuasive. She offered me this:

$20 voice (50 min Canada wide + 50 sms + call display, basic VM)
$30 / 6GB data (same as before)
- $5 credit each month
----------------
$45 total + tax
(2 year agreement, with $12.50 one-time cancelation fee)


If I go to Virgin, I'll get the same voice plan, but a flex data plan where I'll be paying between $15 (<300 MB) to $30 (<3 GB) from month to month.

In summary, I may be paying a bit more with Fido, but I get the peace of mind that I won't go over the cap when tethering. I ended up taking it, knowing it is a small cost to get out of the agreement.




By the way, don't just call to ask for a better/cheaper plan. Do what I did, ask for details on the date you can cancel or port your number. Be prepare to explain why your current Fido plan is not as competitive.

[frenchguys]

Just want to follow up on this. Someone from Fido called me and basically said this is a misunderstanding. And will put back the credits. They apologized for the this and that.

My advise is stop contacting fido directly about the billing errors. I waited for a long time on the phone, and they were arrogrant. Just complain to CCTS, and someone from Fido will call you and fix it.


Congrat! Next time, don’t forget to record conversation. I still have those from 2 years ago stored in my computer.

I won't say that there's never a situation where there's a reason to contact and complain to the CCTS, However prior to that you should always at least have contacted the Cx service and if needed talked to a supervisor,, From there if you don't want to escalade to the OoP and directly to CCTS,, it's up to you...

[aplayaz2000]

customer service gave me


$31 plus tax - 2 years

200 min
5pm e/w
text
vm+id

and a free xperia pro (which was what i wanted)


alot better than what some moron promo person offered me, was like $39 plus $25 phone
anyhow what do you think
but i dont know if retention can get it cheaper :S

[terrorencee]

customer service gave me


$31 plus tax - 2 years

200 min
5pm e/w
text
vm+id

and a free xperia pro (which was what i wanted)


alot better than what some moron promo person offered me, was like $39 plus $25 phone
anyhow what do you think
but i dont know if retention can get it cheaper :S

I don't know but it looks a lot like a regular $30 plan to me plus CID and VM for free. I'm pretty sure you can get a cheaper plan but the tradeoff is you might have to give up the Xperia Pro.

[aplayaz2000]

I don't know but it looks a lot like a regular $30 plan to me plus CID and VM for free. I'm pretty sure you can get a cheaper plan but the tradeoff is you might have to give up the Xperia Pro.nooooooooo

well yeah pretty much from what i know in terms of deals
am getting free VM/ID $9
and avoiding the phone access free $25, and saving $30 fido dollars for my phone

but the thing is, assume i get a $25 two year deal with the same plan
$25 x 24 months = $600 + $200 of my own money for the Xperia Pro ($100 fido dollars used)
$800 or so

as opposed to $35 which brings a total to $840
so i mean i gotta get the plan really cheap to benefit myself

[Chi-tel]

nooooooooo

well yeah pretty much from what i know in terms of deals
am getting free VM/ID $9
and avoiding the phone access free $25, and saving $30 fido dollars for my phone

but the thing is, assume i get a $25 two year deal with the same plan
$25 x 24 months = $600 + $200 of my own money for the Xperia Pro ($100 fido dollars used)
$800 or so

as opposed to $35 which brings a total to $840
so i mean i gotta get the plan really cheap to benefit myself



the CID /VMvalue pack is $11 now , you get $10 monthly credit , so you pay $30plan +$11VP -$10credit =$31 /month

the plan including unlimited incoming call

good plan if u txt a lot .

if u dont txt, u can ask the $25 retention plan with 200/1000 from 7, unlimted incoming , CID, it is easy to get $5 discount with contract

no VM but you can use FPL with $3 /2500 CF,can get $3 credit if u lucky with a nice REP

totally u pay $23 or $20 +tax

also , u can still keep ur SE phone

FYI, I activated my second line on Mar 31 ,2 yrs agreement ,get $100 credit with port in from Mobi, $40 referal credit , no activation fee , 1st month fress, $30 SE xpedia pro
then call back to request to change the plan above from second month . $23+tax

[thirstyears]

Value Packs were modified yesterday on Fido's website... See the tutorial linked in my signature or visit Fido.ca for details.

Note: I'm unsure if $4 Feature Credit is still available on the older retail $10/$11 VPs; my understanding is it not available with the newly updated $11VP.
However, there is a new unadvertised bare-bones $6VP available {CD (#only) with VM (limit of 3 messages/stored for up to 3 days)}

[techfox]

Hopefully the experts can answer my question.

I currently have a Fido retentions plans (4+ years old -- renewed less than 2 years ago).
Monthly $30+tax
- unlimited local calling
- 2500 sms, call display & vm

It's coming up for renewal in a couple of months.

I also have a phone with Wind that I'd like to port to Fido as Wind's reception is poor. It will be used with a Blackberry (for my wife).

I have no problems with signing a 3 year contract for both #.

Would retentions be willing to give me discounts on a number I'll be porting in when discussing renewal of the existing phone?

[thirstyears]

Would retentions be willing to give me discounts on a number I'll be porting in when discussing renewal of the existing phone?
The new line would be considered NEW. As such, Fido's policies are that it would have to be active for 3 months, before qualifying for retention offers. YMMV, but I wouldn't count on it.

[itchya]

I recently spoke with retentions about my plan which expired a few days ago.

Current plan:
200 daytime minutes - $17.50
Evenings & weekends from 5pm
1000 Canadian Long Distance - $10
CID, VM, 2500 txt - $10
$10 credit (expired end of April)
= $27.50 + tax

Since the credit expired, I'm currently paying $37.50 + tax M2M

Offer plan:
200 daytime minutes
Evenings & weekends from 5pm
Unlimited Canadian Long Distance
CID, VM, Unlimited Text
2 year contract
= $35 + tax

Is it possible to get this plan to $30?

[techfox]

The new line would be considered NEW. As such, Fido's policies are that it would have to be active for 3 months, before qualifying for retention offers. YMMV, but I wouldn't count on it.

What if the 2nd "new" line is a prepaid account active with fido for 4 months? Would that change anything?
I have another fido prepaid account.. I may switch that to post-paid.. Then, port in the # from Wind to that account (once converted to post-paid).

[thirstyears]

What if the 2nd "new" line is a prepaid account active with fido for 4 months? Would that change anything?
I have another fido prepaid account.. I may switch that to post-paid.. Then, port in the # from Wind to that account (once converted to post-paid).
Unfortunately NO. Prepaid carries no loyalty-history, from Fido's perspective...

Your legitimate option to access retention offers immediately for a new line would be to:

-Do a ToR = Transfer of Responsibility/take over someone's account.
-Look on Kijiji or Craigslist for "Fido plan"; either M2M, or on agreement -only if you are OK with the terms of their agreement (ie Agreement expiry date; if it has data and requires minimum of $50/mo; etc.)
-The best plans to take over would either be either M2M or in last 6 months of term (which would qualify you for HUP); NOT someone's new 3 year plan (or worse, 40+ month stacked contracts!) they activated to get a subsidized $$$ phone and are just trying to ditch the plan & agreement to avoid the ECFs...
-More info here: http://www.howardforums.com/showthread.php/1643487-New-Policy-gt-gt-gt-Transfer-of-Responsibility%28TOR%29-May-10-2010

Otherwise activate a new line monthly account with retail options and wait for 3 months to negotiate for a retention plan...

If you haven't already, I suggest you read the tutorial on negotiation strategies (linked in my signature)

[Chi-tel]

What if the 2nd "new" line is a prepaid account active with fido for 4 months? Would that change anything?
I have another fido prepaid account.. I may switch that to post-paid.. Then, port in the # from Wind to that account (once converted to post-paid).

prepay is nothing to fido even u pay $100000/month for air time

[jessicacha]

Not sure what kind of "retention" plan you are lookinh for but I was able to negotiate a $10voice credit on $15retail plan to get free cid/vm to match virgin mobile. And that was like 2weeks into the contract. Ofc. I said I was going to cancel and pay the fee which would have been around 50bux cuz I got the cheapest phone but I had already made up for that by selling it off.

[Oscrawrr]

So I called fido and retentions offered me this;


unlim. text incoming/outgoing
50 mins
100mb data $5/100
cid +vm
no contract
for $26.

I'm currently happy with my plan, previously having the $25 unlimited texting plan with nothing.
I used like, 5 minutes voice time last month so..
I'd just like to thank this thread. (:

[aerodreamr]

just got offered

250 daytime
Unl E/W @5pm
F2F
Unl incoming
2500 texts
CID, enhanced VM
No SAF
6GB data

Total 50$ + tax

Took it. upgrading from iphone 3G to 4S baybeeeee

Thanks for the thread guys! has helped me through 2 negotiations. Decent deal?

[h2lam]

just got offered

250 daytime
Unl E/W @5pm
F2F
Unl incoming
2500 texts
CID, enhanced VM
No SAF
6GB data

Total 50$ + tax

Took it. upgrading from iphone 3G to 4S baybeeeee

Thanks for the thread guys! has helped me through 2 negotiations. Decent deal?

Wow, that's pretty good. I had to call them 10 times and they said the lowest they can do is $55 + HST for the exact same plan. How did you negotiate? What are your credits?

[jan27299]

just got offered

250 daytime
Unl E/W @5pm
F2F
Unl incoming
2500 texts
CID, enhanced VM
No SAF
6GB data

Total 50$ + tax

Took it. upgrading from iphone 3G to 4S baybeeeee

Thanks for the thread guys! has helped me through 2 negotiations. Decent deal?

Wow, They offered me the above deal for $67.50+ tax
for $55+tax the same as above but with unlimited text incl international texts and 500mb data only.
I guess time for me to call again since i did not take any of the deals they offered.

[thirstyears]

Wow, that's pretty good. I had to call them 10 times and they said the lowest they can do is $55 + HST for the exact same plan. How did you negotiate? What are your credits?


Wow, They offered me the above deal for $67.50+ tax
for $55+tax the same as above but with unlimited text incl international texts and 500mb data only.
I guess time for me to call again since i did not take any of the deals they offered.

I think aerodreamr must have RENEWED the older (grandfathered) retention $25 voice plan which already includes both the VM and CID; thus his plan is:
$25 200'/unl F2F & E+W@7/2500SMS/VM/CID (NO LONGER OFFERED)
-$5 Voice Credit
$10 unl incoming
-$10 Credit -unl incoming
$30 6GB
$6 early eves
-$6 Credit early eves
50' bonus renewal gift
=$50

I believe the cheapest equivalent configuration (starting from scratch with CURRENTLY AVAILABLE options) that would still qualify for HUP, would be this:
$30 200'/unl incoming, E+W@5, global SMS
-$10 voice credit
$10 unl F2F add-on
-$10 credit F2F
$30 6GB
$6 VM(3msgs@≤3days)/CD(#only)
50' bonus renewal gift
=$56 ...of course the tricky bit is getting the agent to OFFER it!!! Who, of Fido's competitors, offers a plan like this??? (If you can answer this, tell the agent and claim your plan!)

Of course many posters on the forum have reported that agents will only offer a $5 voice credit on this configuration as they interpret Fido's $25 minimum voice plan (for HUP) is after voice credits.

They key to getting the best possible pricing on any plan configuration is to: cite/reference a competitor's equivalent offer and ask the agent for something similar.

[Chi-tel]

So I called fido and retentions offered me this;


unlim. text incoming/outgoing
50 mins
100mb data $5/100
cid +vm
no contract
for $26.

I'm currently happy with my plan, previously having the $25 unlimited texting plan with nothing.
I used like, 5 minutes voice time last month so..
I'd just like to thank this thread. (:

Virgin $25 prepaid plan will be better
http://www.virginmobile.ca/en/plans/prepaid-plans-summary.html?itcid=NAV:9

100
Anytime Minutes
UNLIMITED
Text to Canada & U.S.
100 MB
Data

VM 10 and CID including

50min more and $1 less

[desi_ak47]

I signed up for fido about 40 days ago and i was offered free value pack for a month but now it is expired..:(( so when is the earliest i can call to get some credits on my account/

[thirstyears]

I signed up for fido about 40 days ago and i was offered free value pack for a month but now it is expired..:(( so when is the earliest i can call to get some credits on my account/
(I believe) 3 months from the day you signed up. That's when you'd qualify for retention offers.

[jbyun04]

just got offered

250 daytime
Unl E/W @5pm
F2F
Unl incoming
2500 texts
CID, enhanced VM
No SAF
6GB data

Total 50$ + tax

Took it. upgrading from iphone 3G to 4S baybeeeee

Thanks for the thread guys! has helped me through 2 negotiations. Decent deal?

Is the best way to get a deal like this through the phone or in person?
I want to upgrade to a 4S and thought about leaving Fido (1 yr left) for Rogers but I dunno..
The 100MB in my plan isn't enough and I keep going way over haha

[thirstyears]

Is the best way to get a deal like this through the phone or in person?
I want to upgrade to a 4S and thought about leaving Fido (1 yr left) for Rogers but I dunno..
The 100MB in my plan isn't enough and I keep going way over haha
Retention plans/options/credits can only be negotiated through retention agents... read the tutorials linked in my signature for more info.
You don't currently qualify for HUP with Fido; however, you can renegotiate your plan at any time. Just tell the agent your current plan does not meet your needs and tell them what you need/want.
The 6GB data plan is only available with a 3yr data agreement. See the tutorial in my signature AND Fido's website to see what other data options are available...

[Elisa.woods]

Virgin $25 prepaid plan will be better
http://www.virginmobile.ca/en/plans/prepaid-plans-summary.html?itcid=NAV:9

100
Anytime Minutes
UNLIMITED
Text to Canada & U.S.
100 MB
Data

VM 10 and CID including

50min more and $1 less

That plan doesn't include Caller ID does it?

[professionaldude]

That plan doesn't include Caller ID does it?

Caller ID is included! :)

All of our plans include UNLIMITED Incoming Text, Voicemail 10, Call Display, Call Waiting,
Call Forwarding & 3-Way Calling!

[Ninjai]

I am currently paying $42 every month after tax. For the following:

250 Minutes ($17.50 EPP)
Unlimited evenings and weekends after 5pm
2500 sms
Voice mail
Caller ID
Call waiting
500 Mb Data

Contract ends in August. The only thing I want pretty much would be unlimited text/mms

Would it be possible for a few bucks more or less if possible??.. not like $xx.xx more. I rather not be paying over $50 a month

I’m not really interested in a HUP though I don’t know, maybe some time in the future I might be. I’m perfectly fine sticking with my sg2 right now.

[Andre112]

14 Month left on my contract
I used Wind $25 UL local call, UL text, 100mb plan as leverage.

Old:
200 daytime
1000 E/WE 7pm
UL Incoming
CID
150MB Data
$40+tax

Offer #1
200 daytime
1000 E/WE 7pm
UL Incoming
CID
150MB Data
$25+tax

Offer #2
200 daytime
UL E/WE 5pm
UL Incoming
CID+Name
150MB Data
$34+tax

Offer #3
100 daytime
UL E/WE 7pm
50 Canadian Text
CID+Name Display
150MB Data
$24+tax

I took the offer #3 at the start of my previous billing cycle. My bill just came and I didn't get the $ amount that was quoted for me

Copied from my bill:
100 + Unl. E/WE + 50 text msg* 20.00
Credit: $10 Data Discount -5.00
Credit: Monthly Fee Discount -2.50
Call Display Bundle* 8.00
Credit: Call Display Discount -2.00
150MB Data Plan Opt - 3 Year 15.00
Minute Tracker 0.00
Total: $33.5

It's almost $10 more expensive than what they quoted!
What's the best way to get them give what they promised?

[thirstyears]

I took the offer #3 at the start of my previous billing cycle. My bill just came and I didn't get the $ amount that was quoted for me

Copied from my bill:
100 + Unl. E/WE + 50 text msg* 20.00
Credit: $10 Data Discount -5.00
Credit: Monthly Fee Discount -2.50
Call Display Bundle* 8.00
Credit: Call Display Discount -2.00
150MB Data Plan Opt - 3 Year 15.00
Minute Tracker 0.00
Total: $33.5

It's almost $10 more expensive than what they quoted!
What's the best way to get them give what they promised?
!!Take notes! Note the time/date & names of anyone you speak with!!

Call and speak to an agent and tell them you are not being billed what you were quoted when you agreed to renew your agreement.
All credits in the plan you agreed to are being discounted by 50%! (just look at your $10 data credit, which is being applied at -$5)

You will probably have to speak with a Team Leader to get this sorted out, and you will probably hear that you should never have been offered this plan for that price (which is true, but not your fault; nor something you should acknowledge!)
STAND FIRM that this is Fido's mistake, and YOU WANT THE OFFER YOU AGREED TO.

If this is unsuccessful then file a compliant with Fido's OOTP (step 3): https://www.fido.ca/web/page/portal/Fido/Make_A_Complaint
I suggest you also file a complaint with CCTS (as well as the OOTP) if the TL does not help you... http://www.ccts-cprst.ca/complaints
The more details you can document & provide regarding all of your dealings with the various agents at Fido the better!

CCTS has a good success rate for getting disputes like this sorted out.

Good luck!

[ceredon]

I took the offer #3 at the start of my previous billing cycle. My bill just came and I didn't get the $ amount that was quoted for me

Copied from my bill:
100 + Unl. E/WE + 50 text msg* 20.00
Credit: $10 Data Discount -5.00
Credit: Monthly Fee Discount -2.50
Call Display Bundle* 8.00
Credit: Call Display Discount -2.00
150MB Data Plan Opt - 3 Year 15.00
Minute Tracker 0.00
Total: $33.5

It's almost $10 more expensive than what they quoted!
What's the best way to get them give what they promised?
Contact OOP and tell them you expect them to honour the legally binding agreement they entered into with you. If and when that fails, contact CCTS.

[kobefanatic2289]

Hi all, I'm looking for some guidance here on my request to retentions...

First of all, I've been with Fido on a 2-year contract with their $15 plan. Although it's not much, I was a student at the time I agreed to it and so I didn't want to pay too much. The plan had 50 mins, 50 texts and CID.

My agreement is ending in exactly 2 days. All I'm looking for is something like: 100 mins, 100 texts, 100mb data, and CID for $20 a month. That's not all that unreasonable is it? especially considering the offerings from Wind and Mobilicity....

I called and got through to retentions today and long story short, the fellow said he couldn't offer me what I wanted and that the best he could do is $33/month. I declined and said I'd think about it.

I would rather stay with Fido than go to another company because of the hassle, but I will no doubt do it if they give me no other choice. So is it all that unreasonable to get the plan I requested above for $20/month?

Any help would be appreciated, thanks guys!

[hwlim]

Hi all, I'm looking for some guidance here on my request to retentions...

First of all, I've been with Fido on a 2-year contract with their $15 plan. Although it's not much, I was a student at the time I agreed to it and so I didn't want to pay too much. The plan had 50 mins, 50 texts and CID.

My agreement is ending in exactly 2 days. All I'm looking for is something like: 100 mins, 100 texts, 100mb data, and CID for $20 a month. That's not all that unreasonable is it? especially considering the offerings from Wind and Mobilicity....

I called and got through to retentions today and long story short, the fellow said he couldn't offer me what I wanted and that the best he could do is $33/month. I declined and said I'd think about it.

I would rather stay with Fido than go to another company because of the hassle, but I will no doubt do it if they give me no other choice. So is it all that unreasonable to get the plan I requested above for $20/month?

Any help would be appreciated, thanks guys!

I don't think you can find such a good deal with Fido. I would go to Wind.

[jan27299]

After calling in 5x i finally just signed.

Same as original offer:

250min anytime
unl. incoming.
Unl. internation texting and picture messaging.
unl. nights and weekend after 5pm.
cd + enhanced voice message.
500mb data with first 3mo unlimited.

$55+tax.

[Chi-tel]

Hi all, I'm looking for some guidance here on my request to retentions...

First of all, I've been with Fido on a 2-year contract with their $15 plan. Although it's not much, I was a student at the time I agreed to it and so I didn't want to pay too much. The plan had 50 mins, 50 texts and CID.

My agreement is ending in exactly 2 days. All I'm looking for is something like: 100 mins, 100 texts, 100mb data, and CID for $20 a month. That's not all that unreasonable is it? especially considering the offerings from Wind and Mobilicity....

I called and got through to retentions today and long story short, the fellow said he couldn't offer me what I wanted and that the best he could do is $33/month. I declined and said I'd think about it.

I would rather stay with Fido than go to another company because of the hassle, but I will no doubt do it if they give me no other choice. So is it all that unreasonable to get the plan I requested above for $20/month?

Any help would be appreciated, thanks guys!

you may consider the virgin $25 prepaid plan
http://www.virginmobile.ca/en/plans/prepaid-plans-summary.html?itcid=NAV:9

$5 more but give u unlimited SMS and VM 10, also , it is a prepaid plan , if u leave canada for 1 month, you save $25

but u need a Virgin phone or unlock ur fido phone

[Andre112]

!!Take notes! Note the time/date & names of anyone you speak with!!

Call and speak to an agent and tell them you are not being billed what you were quoted when you agreed to renew your agreement.
All credits in the plan you agreed to are being discounted by 50%! (just look at your $10 data credit, which is being applied at -$5)

You will probably have to speak with a Team Leader to get this sorted out, and you will probably hear that you should never have been offered this plan for that price (which is true, but not your fault; nor something you should acknowledge!)
STAND FIRM that this is Fido's mistake, and YOU WANT THE OFFER YOU AGREED TO.

If this is unsuccessful then file a compliant with Fido's OOTP (step 3): https://www.fido.ca/web/page/portal/Fido/Make_A_Complaint
I suggest you also file a complaint with CCTS (as well as the OOTP) if the TL does not help you... http://www.ccts-cprst.ca/complaints
The more details you can document & provide regarding all of your dealings with the various agents at Fido the better!

CCTS has a good success rate for getting disputes like this sorted out.

Good luck!


Contact OOP and tell them you expect them to honour the legally binding agreement they entered into with you. If and when that fails, contact CCTS.


Just finished the call with a supervisor. Somehow, they split the credits in half that went to the previous bill. Starting from next bill, everything will be normal.
I don't know why but the credits technically started from this bill cycle (May 10) instead of previous billing cycle (Apr 10). The reason being I called them on 2 days after cycle started (Apr 12).

Partial charges
Apr 10 - May 09

100 + Unl. E/WE + 50 text msg 20.00
Credit: $10 Data Discount -5.00
Credit: Monthly Fee Discoun t-2.50
Cancelled: 200/1000 E/WE + Unl. incom. -25.00
Call Display Bundle 8.00
Credit: Call Display Discount -2.00

Regular charges
Ending May 09

Fido usage 0.78

May 10 - Jun 09

100 + Unl. E/WE + 50 text msg* 20.00
Credit: $10 Data Discount -5.00
Credit: Monthly Fee Discount -2.50
Call Display Bundle* 8.00
Credit: Call Display Discount -2.00
150MB Data Plan Opt - 3 Year 15.00
Minute Tracker 0.00

$27.78
HST 3.33
Total for Fido: $31.11

[hwlim]

you may consider the virgin $25 prepaid plan
http://www.virginmobile.ca/en/plans/prepaid-plans-summary.html?itcid=NAV:9

$5 more but give u unlimited SMS and VM 10, also , it is a prepaid plan , if u leave canada for 1 month, you save $25

but u need a Virgin phone or unlock ur fido phone

Oh I have a question. I heard that Fido is usually willing to match a deal from Virgin or Koodo. Does Fido also match a prepaid deal from Virgin?

[acint]

Hi I currently have this plan:

200 / Unl. E/WE + F2F 25.00
Credit: Monthly Fee Discount -10.00
Enhanced Voice Messaging 6.00
Credit: Enhanced Voice Messaging -6.00
6GB Internet Option 30.00
Tethering Access 0.00
Call Display w/Name Display 0.00
2500 Text Messages 0.00
Total before taxes: $45.00


My contract is expiring in a month and I want to wait for a few more months before I upgrade.

Two questions:
1. is this plan OK in pricing?
2. Is it possible to continue the monthly discount without signing a new contract?

Thanks!

[heatx-]

Hi I currently have this plan:

200 / Unl. E/WE + F2F 25.00
Credit: Monthly Fee Discount -10.00
Enhanced Voice Messaging 6.00
Credit: Enhanced Voice Messaging -6.00
6GB Internet Option 30.00
Tethering Access 0.00
Call Display w/Name Display 0.00
2500 Text Messages 0.00
Total before taxes: $45.00


My contract is expiring in a month and I want to wait for a few more months before I upgrade.

Two questions:
1. is this plan OK in pricing?
2. Is it possible to continue the monthly discount without signing a new contract?

Thanks!

That is an amazing plan. Most would be paying 55+ for that if they're lucky LOL. In my experience, they removed my credits when my agreement was about to expire. Any attempts that I have made to keep the credits have resulted in them asking me to sign a new agreement, thereby, new plan and pricing. :( I have a similar plan as yours but no F2F and I'm paying 55/month.

[thirstyears]

... My contract is expiring in a month and I want to wait for a few more months before I upgrade.

Two questions:
1. is this plan OK in pricing?
2. Is it possible to continue the monthly discount without signing a new contract?
You have BETTER than an OK deal, especially if your last agreement included a subsidized smartphone
Your 'GRANDFATHERED' base plan is very good in that it includes the F2F, 2500sms, VM and CID (the current version of that plan does not contain the CID, and today it would cost someone at least $4 more)
Your only 'add-ons' are the $30 data plan and the $10 credit
Everything else is part of your grandfathered base plan, which is NO LONGER 'OFFERED', so not something others might be able to get today.

Yes, it might be possible to extend that credit without renewing, however the tricky bit, as always, is having a compelling reason which persuades an agent to do so.
IF YOU CAN, use a competitors similar plan with all the features you need for less than $55 (the cost of your plan with-out any additional credits) your odds are favorable.

Note that if/when you renew for a new subsidized smartphone, you'll be paying a minimum of $50/mo.

[Daijoubu]

This new $6 mini VP with CID ID # only and basic VM, is it a retention option?
I tried to get it via the live chat but they couldn't find it, should I try calling in?

Someone also mentioned it was $5, did they raise it only recently?

[Chi-tel]

Oh I have a question. I heard that Fido is usually willing to match a deal from Virgin or Koodo. Does Fido also match a prepaid deal from Virgin?

I dont think so

there is not discount SOC or monthly credit for prepaid plan, u have to choose any one from the set plans
as I metion be4, fido dont care prepaid user even u spend $100000000000 per month

[thirstyears]

This new $6 mini VP with CID ID # only and basic VM, is it a retention option?
I tried to get it via the live chat but they couldn't find it, should I try calling in?

Someone also mentioned it was $5, did they raise it only recently?
My understanding is it Unadvertised Retail / "Competitve Match" option, which any CSR can add, but I could be mistaken.

I'm not sure what the actual policies are but MY THOUGHTS are:
-As a CM, it is possible that an agent may choose to add this option when looking at the overall value of your package, in order to make your plan more competitive.
-If your plan already has a competitive price advantage, then it is possible an agent may have difficulty justifying substituting this option for your current one
-You'll likely need to negotiate for any unadvertised retail option, just as you would for an actual retention option...

YES, the price went up $1, and my understanding is this is actually a NEW option, as of the start of May

[hwlim]

I dont think so

there is not discount SOC or monthly credit for prepaid plan, u have to choose any one from the set plans
as I metion be4, fido dont care prepaid user even u spend $100000000000 per month

I think you misunderstood my question.

My question is whether Fido would match the prepaid plan of Virgin mobile. I am using post-paid Fido plan but Virgin's prepaid plan looks better to me.

[ceredon]

I think you misunderstood my question.

My question is whether Fido would match the prepaid plan of Virgin mobile. I am using post-paid Fido plan but Virgin's prepaid plan looks better to me.
His answer was right. They have no flexibility with prepaid plans so they would be unable to match Virgin unless Fido formally releases matching plans.

[yogilo]

My contract is expiring in Nov but I received a text message about it and the loyalty program and to call this 1-866 no. Is it too early to negotiate? I've been with Fido since 1999 (prepaid) but only had the 3Y plan with the iPhone.

I've paying too much for all these years I'm sure.

200 unl E/WE + Eve 5pm $17.50
3Y Data Plan 500mb $25.00
Unl incoming $10
Value Pack (call display, enhanced voice msg & 2500 text) $10

The whole package is quite all right with me (although I don't text much at all). I am either going with the new iPhone or an Android. I have about $118 fido dollars (might be over $200 by Nov) I should probably use up too. I can't hook up with Wind because my area is not in their coverage. Virgin sounds good but I don't see call display in their $55 plan.

Has anyone gotten about the above same package for less from Fido?

[heatx-]

My contract is expiring in Nov but I received a text message about it and the loyalty program and to call this 1-866 no. Is it too early to negotiate? I've been with Fido since 1999 (prepaid) but only had the 3Y plan with the iPhone.

I've paying too much for all these years I'm sure.

200 unl E/WE + Eve 5pm $17.50
3Y Data Plan 500mb $25.00
Unl incoming $10
Value Pack (call display, enhanced voice msg & 2500 text) $10

The whole package is quite all right with me (although I don't text much at all). I am either going with the new iPhone or an Android. I have about $118 fido dollars (might be over $200 by Nov) I should probably use up too. I can't hook up with Wind because my area is not in their coverage. Virgin sounds good but I don't see call display in their $55 plan.

Has anyone gotten about the above same package for less from Fido?

You might be able to get the unlimite incoming credited and the value pack partially credited. As for your data plan, if your agreement is over, I think you can negotiate for the 2GB for $25. However, if you get those credits, you might not be able to do a hardware upgrade as the minimum for HUP is $50 before taxes and the 2gb/$25 is not available on an agreement

[ceredon]

My contract is expiring in Nov but I received a text message about it and the loyalty program and to call this 1-866 no. Is it too early to negotiate? I've been with Fido since 1999 (prepaid) but only had the 3Y plan with the iPhone.

I've paying too much for all these years I'm sure.

200 unl E/WE + Eve 5pm $17.50
3Y Data Plan 500mb $25.00
Unl incoming $10
Value Pack (call display, enhanced voice msg & 2500 text) $10

The whole package is quite all right with me (although I don't text much at all). I am either going with the new iPhone or an Android. I have about $118 fido dollars (might be over $200 by Nov) I should probably use up too. I can't hook up with Wind because my area is not in their coverage. Virgin sounds good but I don't see call display in their $55 plan.

Has anyone gotten about the above same package for less from Fido?


You might be able to get the unlimite incoming credited and the value pack partially credited. As for your data plan, if your agreement is over, I think you can negotiate for the 2GB for $25. However, if you get those credits, you might not be able to do a hardware upgrade as the minimum for HUP is $50 before taxes and the 2gb/$25 is not available on an agreement

All correct, but technically, if the OP doesn't change their current voice and data plan (and assuming the are unchanged since Dec 2010) then he is eligible for a HUP by having been grandfathered in with the old eligibility. Can still try for the extra credits, but if he changes his data option (or voice plan) then he will lose eligibility and will have to upgrade to a $25 (or more) voice plan along with his $25 or higher data option ($25/2GB doesn't count).

OP if Virgin sounds good, also look at Koodo. CID and VM are included in all their plans, as well as Canada wide calling (except for City Koodo). Not sure about unlimited incoming, but I don't think they have that included.

[yogilo]

Thanks heatx and ceredon. No changes to the plan since Nov 2010 so I guess I'm eligible for HUP. I want either a new iphone or an android. I hope to cut down my $70/m bill is all. Fido has good reliability in my area (I don't have a landline). I hope Virgin & Koodo are reliable too.

I will have other alternatives to explore before I call Fido to see what they can offer me. Thanks again. :)

[sc00ter77]

Hi Thirstyyears,
Just wondering if I could get your input? My contract is up for renewal in July. My current plan is:

250 Weekday Mins
Unlimited evening/weekend
500 MB data
Unlimited text/Video (Canadian)
Voicemail/ID

My charges each month are around $75.00

I'm just wondering what you think I could negotiate? Thanks

[popbottle]

Hi Thirstyyears,
Just wondering if I could get your input? My contract is up for renewal in July. My current plan is:

250 Weekday Mins
Unlimited evening/weekend
500 MB data
Unlimited text/Video (Canadian)
Voicemail/ID

My charges each month are around $75.00

I'm just wondering what you think I could negotiate? Thanks

ask for something like $55/mo, 250 Weekday mins, unlimited evenings./weekends at 5pm, unlimited incoming calls, unlimited worldwide text, voicemail, call display, and 500 megabytes of data

[sc00ter77]

ask for something like $55/mo, 250 Weekday mins, unlimited evenings./weekends at 5pm, unlimited incoming calls, unlimited worldwide text, voicemail, call display, and 500 megabytes of data

Thanks for the reply...Would this be negotiated with retentions or just with customer service? Do you think it would be best if I had a comparison e.g. virgin is offering this deal and I wanted to see what you could offer me?

[thirstyears]

My contract is expiring in Nov but I received a text message about it and the loyalty program and to call this 1-866 no. Is it too early to negotiate?...
...
...Has anyone gotten about the above same package for less from Fido?


You might be able to get the unlimited incoming credited and the value pack partially credited.


All correct, but technically, if the OP doesn't change their current voice and data plan (and assuming the are unchanged since Dec 2010) then he is eligible for a HUP by having been grandfathered in with the old eligibility. Can still try for the extra credits, but if he changes his data option (or voice plan) then he will lose eligibility and will have to upgrade to a $25 (or more) voice plan along with his $25 or higher data option ($25/2GB doesn't count).
You can renegotiate at any time, even while under agreement. (though changing your voice or data options will make you subject to current HUP minimum pricing rules {$25/$50})
Once you are in the last 6 months of your agreement you are eligible to renew your agreement and do a hardware upgrade (November is 6mo from now, hence the text from Fido to renew)

It never hurts to call the number in the text to see what they (whom i believe is an outside marketing agency hired by Fido for renewals) can offer... often their offers improve if you don't accept their first offer. You can always ask them to note any offers and you will 'think on them' and call them back...

Typically your best deal is had by actually calling 611 and negotiating directly with Fido, after doing some research on your own -ahead of the call.
The retentions dept can often match or beat any of "Fido's competitors" offers

heatx and ceredon are correct, except on the point of getting your VP partially discounted.
You have the old retentions VP which never had a 'feature credit'. in the past when it was credited it was done via a generic "voice credit" and unfortunately rules on credits have changed and the $17.50 plan is no longer allowed any "voice credits"
With your current plan the unlimited incoming can be fully credited, but you'll need to negotiate for that.

[thirstyears]

Thanks for the reply...Would this be negotiated with retentions or just with customer service? Do you think it would be best if I had a comparison e.g. virgin is offering this deal and I wanted to see what you could offer me?
The best strategy is to call 611 and tell them you feel your current offer isn't competitive, cite a real competitor's offer to support your case, and tell them you'd like to stay with Fido (and renew, if that's the case) if they can offer something more competitive.

If Fido's agents feel you are a genuine risk to port to a competitor, you should be presented with a retention offer. Sometimes that involves being transferred to the 'customer relations dept', but sometimes those agents answer 611 calls if they are not busy

[sc00ter77]

The best strategy is to call 611 and tell them you feel your current offer isn't competitive, cite a real competitor's offer to support your case, and tell them you'd like to stay with Fido (and renew, if that's the case) if they can offer something more competitive.

If Fido's agents feel you are a genuine risk to port to a competitor, you should be presented with a retention offer. Sometimes that involves being transferred to the 'customer relations dept', but sometimes those agents answer 611 calls if they are not busy

Thanks for the reply. Based on my current contract paying around $75 each month, what price do you think I will be looking at with the current features that I have?

250 Weekday Mins
Unlimited evening/weekend
500 MB data
Unlimited text/Video (Canadian)
Voicemail/ID

Many thanks

[thirstyears]

Thanks for the reply. Based on my current contract paying around $75 each month, what price do you think I will be looking at with the current features that I have?

250 Weekday Mins
Unlimited evening/weekend
500 MB data
Unlimited text/Video (Canadian)
Voicemail/ID

Many thanks
On 3-yr agreement with SP-HUP:
$30 retail voice plan {200/unl incoming, E+W@5 & global SMS}
$25 for $30 VP with discount of $5 with retail-voice {VVM/CID/WC/unl MMS(Cdn)/500MB}
possibly a $5 voice credit IF you can justify it by citing a similar plan from a competitor (I'm not totally up to date on the competition at the moment)

[sc00ter77]

On 3-yr agreement with SP-HUP:
$30 retail voice plan {200/unl incoming, E+W@5 & global SMS}
$25 for $30 VP with discount of $5 with retail-voice {VVM/CID/WC/unl MMS(Cdn)/500MB}
possibly a $5 voice credit IF you can justify it by citing a similar plan from a competitor (I'm not totally up to date on the competition at the moment)

Perfect, thanks

[wwcavs]

What are your thoughts on this plan:

City Fido $35
Caller ID
Voicemail
6 GB data

-$12 in credits

$59+tax

[heatx-]

What are your thoughts on this plan:

City Fido $35
Caller ID
Voicemail
6 GB data

-$12 in credits

$59+tax

IMO, it is really good. From what I understand, City Fido and 6gb data can't be credited so it should be $35+$30 = $65/month + tax.
Your paying 59 for your plan that has CID and VM and somehow paying $6 less than what someone who has CityFido and 6gb data will be paying. Great work ;)

[Usuyami]

My 2 year contract with Fido is expiring in September. I'm very happy with what I have currently so can I just simply renew with the same features and price or do I have to do some new negotiating?

My current plan is:

200 daytime minutes
Unlimited evening/weekends @5PM
Unlimited Fido 2 Fido
2500 text messages
Caller ID
Voice mail

= $15.00 before taxes

Any advice would be much appreciated. Thanks in advance.

[thirstyears]

My 2 year contract with Fido is expiring in September. I'm very happy with what I have currently so can I just simply renew with the same features and price or do I have to do some new negotiating? Any advice would be much appreciated. Thanks in advance.
Credits do not automatically renew with an agreement renewal
You'll likely have to negotiate for them and the early evenings...
$15 might be a tough negotiation seeing as "Fido's competitors" (koodo/virgin/chatr) cheapest plans start at $20...

EDIT: if you act fast you can try using Mobilicity's 50% off sale ($12.50 until May20th) as leverage on the price point you are seeking>> http://mobilicity.ca/promotions/save-50/
(NOTE: it looks like there's one less competitor now in the Cdn wireless industry... Solo is no longer taking new customers!)

[zoinkz]

I'm wondering if thirstyears and other gurus wouldn't mind offering their opinion on the following situation:

I've been with Fido 10+ years, have been month2month for a number of years and currently have the following on an old talk/text phone:

30/plus (unl ev/wk @7pm, 100 daytime) - very old plan
$10 unl text
SAF

I'd like to upgrade to a SP with something along the lines of the following:
-ā$17.50→200'/unl E+W@5pm-8am
-$30VP for SP/BB→VVM/CID/WC/unl SMS+MMS/500MB Data

What I'm unsure of is whether I'd be able to get a SP with the above @ discounted price (I have $160 Fido dollars).

I could also do with less data or less daytime minutes (>100) if that helped things.

Also considering Virgin $25 t&t w/ CID/VM, $5 unlimited messaging and flex data but I'd have to purchase a phone. However I'd like to stay with Fido if possible.

I appreciate all the valuable opinions given in this forum.

Thanks!

[Chi-tel]

I'm wondering if thirstyears and other gurus wouldn't mind offering their opinion on the following situation:

I've been with Fido 10+ years, have been month2month for a number of years and currently have the following on an old talk/text phone:

30/plus (unl ev/wk @7pm, 100 daytime) - very old plan
$10 unl text
SAF

I'd like to upgrade to a SP with something along the lines of the following:
-ā$17.50→200'/unl E+W@5pm-8am
-$30VP for SP/BB→VVM/CID/WC/unl SMS+MMS/500MB Data

What I'm unsure of is whether I'd be able to get a SP with the above @ discounted price (I have $160 Fido dollars).

I could also do with less data or less daytime minutes (>100) if that helped things.

Also considering Virgin $25 t&t w/ CID/VM, $5 unlimited messaging and flex data but I'd have to purchase a phone. However I'd like to stay with Fido if possible.

I appreciate all the valuable opinions given in this forum.

Thanks!

$25 voice plan require for SP update, so 17.5 plan is hard to get SP upgrade, but u can try the SE one, it is $30 with 2 years agreement, no data require

for iphone4s or nexus or HTC1, I think require 3 years with data,both voice should be more than $25 and voice+ data should be more than $50 , my suggestion is the retail $30 plan/ $25 plan + $30 VP, and try to get $5 or $10 credit

[bwot]

I played Fido Extravaganza that gave me $100 bonus fido dollars + my own saved up Fido$ - hence I get the HTC One S for free. Here is what they offer and I took it.

$25 - voice plan
$25 data plan - 500MB a month
$11 Value Package:
Call Display with Name Display

Visual Voicemail Plus5
WhoCalled
Unlimited Picture and Video Messaging
2,500 Call Forwarding minutes

$25+ $25 + $11 - $11 credit a month = $50 + tax a month.

[golfyfan]

My 2 year contract with Fido is expiring in September. I'm very happy with what I have currently so can I just simply renew with the same features and price or do I have to do some new negotiating?

My current plan is:

200 daytime minutes
Unlimited evening/weekends @5PM
Unlimited Fido 2 Fido
2500 text messages
Caller ID
Voice mail

= $15.00 before taxes

Any advice would be much appreciated. Thanks in advance.

FYI, I have the exact same plan except I am paying $25 + tax / month. I renewed it in June 2011.

[blazed16]

I have the following month to month plan
been with fido for 4 months.

canadian unlimited 50$
6Gb data $30
Call display $3 (was given when i told them i wanted to cancel call display cause it was to expensive so they gave me discount)

I ended up calling and giving my 30 days notice because i was just going to add a line with telus. FIDO calls me 2 weeks before my phone will be canceled and tells me he can offer me a 50% discount on my bill for 6 months if i stay with them month to month. OR if im willing to sign a contract for a new phone he can offer me 50% off my bill for 15 months.
So i ended up just staying month to month NO contract.Once the 6 months is up ill give the 30 days and switch.

[ceredon]

I have the following month to month plan
been with fido for 4 months.

canadian unlimited 50$
6Gb data $30
Call display $3 (was given when i told them i wanted to cancel call display cause it was to expensive so they gave me discount)

I ended up calling and giving my 30 days notice because i was just going to add a line with telus. FIDO calls me 2 weeks before my phone will be canceled and tells me he can offer me a 50% discount on my bill for 6 months if i stay with them month to month. OR if im willing to sign a contract for a new phone he can offer me 50% off my bill for 15 months.
So i ended up just staying month to month NO contract.Once the 6 months is up ill give the 30 days and switch.

That's nuts.

[shadowmyst]

Recently renewed my contract for 2 years, and all I managed was to get them to reinstate my credits, essentially extending my old plan for another 2 years, so this is what I currently have:
200 minutes
Unlimited E/WE @5pm
Unlimited F2F
Unlimited incoming local calls
50 bonus minutes
100 Canadian LD
Enhanced VM
Call display w/ name display
2500 text messages

I'll be paying $25 + tax = $28/month, could I have done better?

[professionaldude]

Recently renewed my contract for 2 years, and all I managed was to get them to reinstate my credits, essentially extending my old plan for another 2 years, so this is what I currently have:
200 minutes
Unlimited E/WE @5pm
Unlimited F2F
Unlimited incoming local calls
50 bonus minutes
100 Canadian LD
Enhanced VM
Call display w/ name display
2500 text messages

I'll be paying $25 + tax = $28/month, could I have done better?

That's a great plan. How much credits are you getting in total? Did u get a galaxy q free with two years?

[misterooga]

My DW renewed a contract and they are charging her $25 one time fee for renewing a contract. Have you guys heard about this?

edit:
DW renewed thru Customer Loyalty rep.

[shadowmyst]

That's a great plan. How much credits are you getting in total? Did u get a galaxy q free with two years?

I'm getting $21 in credits but I passed on the hardware upgrade, didn't really like any of the phones Fido currently had. Am holding out to see what the iPhone 5 has in store...