Fido - Retention Plans

[lostinwind]

Hi Guys,
I m a new member in RedFlagDeals.Here is my prob.I ordered my iphone on 14Oct.2008 and I am still waiting for it to arrive at my door as of 19Nov.2008.I call regular CS and sent email through there fido website,but no satisfactory answer other then wait for next 14 days.
Do you guys think I should call retention about this and get good credit.You guys can imagine how much I go through past month and now look like I have a permanent migraine.I will appreciate your replies.
adampur

I ordeded on Oct 26, was told delayed due to their inventory system upgrade, was also told I should get my phone delivered by UPS in this week. Still waiting..... Below is the email I got.

Dear XXX,

We know you’ve been waiting for your phone.
We’re sorry for the delay.

We recently upgraded our inventory system because we want to give you the best customer service possible.
However, this has delayed the shipment of your order. You should receive your phone in the next few days.

We appreciate your patience.
Thank you for choosing Fido.

Matthew Ariker

Vice-President, Customer Marketing

[babyblue123]

i think they are really having some major problems....

i called around sept 25 or so to renew my mom's contract. i ordered a motorola phone. and it never arrived. i called them after a month, and the agent said they are had a major computer upgrade and apprently the system is totally screwed up. they were going to reset the system that day so asked me to call in a few days.

i callled after a few days, and somehow they still had problems. so i was informed to visit a fido store to renew my contract so i can pick up the phone immediately. then afterwards, all retention again so they can make the adjustments.

so i went to a fido store, and they said their system is screwed up so i can't use fido dollars to buy a phone if i want to renew contract. ......

anywaz.. i didn't get my phone after 1.5 months either.. and it's not even an iphone........................

[comet]

ordered iphone on retention plan on nov 5 and still have not received it, i was given the max delivery date to be nov 25 however i doubt ill even receive it by then considering the complaints over here... if they dont deliver by max next week i am canceling my order.

[Demon_Twinz]

My retention's have gotten better. i've been with fido for 6 years

$30 talk and text fun + SAF + 911
150 mins + 150 mins = 300 mins
unlimited E/W
200 text
25 picture message
CID

2nd retention

$15 + SAF + 911
200 mins
1000 E/W
unlimited E/W
CID, VM

Current retention

$25 includes SAF + 911
200 + 200 mins = 400
unlimited E/W
2500 text
F2F
CID, VM



Can anyone comment on whether retention plans are getting better, worse, or the same (or not comparable) from a few years ago?

the retention plan I got one year ago:

100 daytime
1000 evening/weekends @7
unlimited incoming,
unlimited txt
caller ID

26.xx after tax ($25 worth of credits)

[dbomb]

I got the cityfido 40 dollar plan (no system access fee) + 7 dollar caller ID.

I was wondering if anyone has been able to get the caller ID waived?

I was thinking about calling retention to see if I can get a cheaper plan because I only use about 800 minutes a month and its costing me about 57 dollar per month.

Any opinions would be apperciated.

[ju1pi]

12 days and waiting for 6301

i own a 6301 from FIDO... no good:mad:

[dbomb]

Finally gave up my cityfido 40 dollar plan :(

but got

25 dollar (include saf and 911)+ taxes
200 daytime minutes
unlimited incoming
unliminted weekends and evening (5 pm)
Free fido to fido
2500 text messagers
Caller ID and enhance voice mail

I'm happy because I cut my phone bill in half.

Thanks OP!

[604girl]

Finally gave up my cityfido 40 dollar plan :(

but got

25 dollar (include saf and 911)+ taxes
200 daytime minutes
unlimited incoming
unliminted weekends and evening (5 pm)
Free fido to fido
2500 text messagers
Caller ID and enhance voice mail

I'm happy because I cut my phone bill in half.

Thanks OP!


Wow looks good
did you have to sign a contract?

[Inno]

Does anyone know the hours that Retention is open? Evenings? Weekends?

[lostinwind]

Does anyone know the hours that Retention is open? Evenings? Weekends?

As I remember, M-F 8:00 a.m. to 9:00 p.m., Sat 9:00 a.m. to 5:00 p.m., your local time, Closed on Sunday.

[krypton]

anyone have fido wifi phone and tried to connec to a router ? I got nokia 6301 and getting this error when connecting to router : W006.1 ISP or network error . i dont have fido UNO though but I think i should still be able to connect

[ngold]

anyone have fido wifi phone and tried to connec to a router ? I got nokia 6301 and getting this error when connecting to router : W006.1 ISP or network error . i dont have fido UNO though but I think i should still be able to connect

From my experience if you don't have Fido Uno then you can't make calls through Wifi. Fido won't let you log on the UMA thing.

[PianistGirl]

A friend of mine got a call from Fido and they offered this plan.

200 minutes
Unlimited evenings and weekends from 5pm.
$12.50 plus taxes.
NO SAF.

He had the option to add a value package:

Caller Display
Enhanced Voicemail
Who Called
2500 Text messages
for $10.

Basically it's the EPP plan with a $5 monthly credit for the next 2 years.
And he's getting a free phone too. He decided to just have the plan only.

I think it's an awesome plan! :D

[brokekid]

I hope this isn't another one of those Sask. or Manitoba deals :evil:




A friend of mine got a call from Fido and they offered this plan.

200 minutes
Unlimited evenings and weekends from 5pm.
$12.50 plus taxes.
NO SAF.

He had the option to add a value package:

Caller Display
Enhanced Voicemail
Who Called
2500 Text messages
for $10.

Basically it's the EPP plan with a $5 monthly credit for the next 2 years.
And he's getting a free phone too. He decided to just have the plan only.

I think it's an awesome plan! :D

[George W. Bush]

Looking pretty good - but still expensive I think. These companies should be able to give much more minutes at lower prices I think in this time of age.

[SamPitroda]

I just moved to Fido since I wanted to get an Iphone. I call my friends in the US and across canada fairly frequently and use the my iphone for work email.

Here is the plan I have.

25$ base plan: 200 mins, E/W, F2F, Voicemail;
10$ +200 mins daytime;
10$ incoming;
5$ early evening & weekend;
30$ data 6GB;
30$ Unlimited US & Canada calling ;

Total : 124.30$

Is there a better way? Help!

[brokekid]

ouch...you might want to consider one of their new All-in-on plans on their website. You can always call in and ask for a discount on something. Good luck!

[die4you]

my contract already done by sept.2008
so , I called today then I got

$20

200 min daytime
1000 Fido To Fido
unlimited E / W
call display
no SAF

with 2 years
and I got Samsung blackJack no charge..

Total $20 + Tax

is it good?

[yuuiki]

signed another 3 yrs contract and got the following:
200 day time
evening/weekend free
F2F/ F2R free
call display, voice mail
2500 text msg
50 long distance within us/ca (only for the first yr)
no SAF
25+tax=28.XX

is that a good deal???

[ashraf_nana]

Just called Fido..

Here is what I got:


-200 daytime minutes
-Unlimited incoming calls and incoming text messages
-unlimited Evening and weekends starting at 5
-125 outgoing text messages a month
-Call Display, Voice mail, Who Called, Call Waiting, Name Display
-3 year contract

-Price 22.50 + tax (so $25 a month)

Please comment...

[crazyqqq]

I am going to call Fido to see what I can get. I am right now on the prepaid -$20/month. It only has 100 min. I rather to spend 5 more dollar per month to get a much better plan.

[tallshorty111]

Fido was going to give me this:

$17.50
200 daytime min
Unlim. e/w after 5pm

$10 - $10 for
2500 txt msgs
CID
Voicemail


But then I mentioned I had the iphone and the CSR she couldn't give me the $10 credit anymore because it was a generic credit and not a credit towards an option :(

Has anyone successfully gotten any decent retention plans without SAF using an iPhone?

[die4you]

I called today, because yesterday cut off my phone....

they offer to me

First............................................. .
$20

200 min daytime
1000 Fido To Fido
unlimited E / W
call display
no SAF

with 2 years
and I got Samsung blackJack no charge..

Total $20 + Tax


Second............................................ .........
$17.50

200 min
unlimited E / W staring 5pm
Call Display
no SAF

Third............................................. ...........
$25

200 min
unlimited E / W
unlimited FtoF
C/D,N/D,V/M
2500 Text Msg
no SAF

With 2 years contract Samsung Black Jack or other any phone....(No iphone)..


still so far so good. but I need another plan...hmmmm
anybody has a experience better deal. when they told me
they can't too much give a free.
At that point, I have to tell them cancel the my line???????????

If somebody has a good experience then please give me a idea

[macalin]

Just got off the phone with retention:

200 Daytime minutes
Unlimited Incoming
Free nights and weekends from 5PM
Free F2F
Call Display
Enhanced Voicemail
2500 Txt Msgs
Threw in Sony Ericsson Z750i for no cost.
$25 plus tax a month.
Renewed for another two years.

[mcbain27]

i just called fido to tell them i wanted to "cancel", the retention office didn't even bother to try keeping me onboard, they just said thanks, cya.

wtf? :confused:

[drunag]

i just called fido to tell them i wanted to "cancel", the retention office didn't even bother to try keeping me onboard, they just said thanks, cya.

wtf? :confused:

damn thats harsh.
i eased my way into it by saying i'm looking for something better.. the csr offered something and i said "nah... i'm thinking to switch to rogers anyway because of their phone selection" so got transferred to customer relations and offered me a decent deal

17.50
200 wkday
unltd eve/wknd @5
unltd incoming ($10 - $10 credit from my previous plan)

kept my $18 vp as it has everything i want. I'm happy with it.. getting more for less :)

[brutal]

A friend of mine got a call from Fido and they offered this plan.

200 minutes
Unlimited evenings and weekends from 5pm.
$12.50 plus taxes.
NO SAF.



Have you mistaken the 7 with a 2? It's unbelievable...this deal is even better than prepaid!!

[brutal]

i just moved to fido since i wanted to get an iphone. I call my friends in the us and across canada fairly frequently and use the my iphone for work email.

Here is the plan i have.

25$ base plan: 200 mins, e/w, f2f, voicemail;
10$ +200 mins daytime;
10$ incoming;
5$ early evening & weekend;
30$ data 6gb;
30$ unlimited us & canada calling ;

total : 124.30$

is there a better way? Help!

good luck!

[Freebee1]

If I phoned Fido Retention directly and said I was interested in coming over to Fido, would I get a better deal then the current 25$ plan?

Thanks.

[brokekid]

If you are already with Rogers I can see it, plus it's always free to call :)

[Kasakato]

According to HoFo, people under $35 will no longer receive retention credits.

[Sue2008]

Here is what I got from the retention group:
200 weekday minutes
Unlimited E/W starting at 5pm
Free call display
No SAF and 911
17.5+tax
unlimited local calls for 6months
I am satisfied.. since the plan is a lot better than what I had but it costs just half of what I used to pay..

Free Sony Ericson cell (well paid with my fido dollars, to me it's almost like free)..

[604girl]

Here is what I got from the retention group:
200 weekday minutes
Unlimited E/W starting at 5pm
Free call display
No SAF and 911
17.5+tax
unlimited local calls for 6months
I am satisfied.. since the plan is a lot better than what I had but it costs just half of what I used to pay..

Free Sony Ericson cell (well paid with my fido dollars, to me it's almost like free)..

Did you get that deal today?

[Vertigo]

As of today. If you have a price plan below $35 YOU CAN'T GET RETENTION OR MONTHLY CREDITS. YAY!!!!!!
http://www.howardforums.com/showpost.php?p=11983975&postcount=1046

It might be time to move this thread to the Expired Deals forum... ^^;;

[brokekid]

Not necessarily true, i just called into retentions and got and extra $7.50 credits on my account bringing my total credits up to $17.50!!. Never believe on what is said, just call in and ask nicely :)...but YMMV

[PianistGirl]

Hey all,

It wasn't a typo... my friend got the EPP for only $12.50 ($17.50, $5 monthly credit for 2 yrs.)
And it's not a Manitoba plan...
Vancouver!
I found it odd since he was only with fido since sometime in 2007.
But it's a pretty good deal.
And they called him too.

$12.50 + taxes
200 daytime
Unlimited Evenings and Wknds from 5pm
NO SAF
Free Sony Ericsson Phone.

[Kaphis]

So I am currently a Fido user and I am thinking of changing over to rogers but figured that I should give retention a shot before I switch.

I am currently not a contract (it finally expired) and have been a fido customer for 5 years or so.

I currently have the following plan.

100/1000 Weekday + Weekend Minutes
Fido 2 Fido
SAF
911
2500 Text message + CID + Voicemail

I have never called retention before so that is just the plan I got in store a while ago.

I am interested in taking the plunge into getting an iPhone especially with the new data package from Rogers, is there anyway I can stay with fido and get a plan that is competitive with the below plan?

EPP $17.95
200 Day time minutes
UL Evening and Weekend from 6pm

New Data Value Pack $30
10000 SMS
10000 MMS (don't care since its an iphone)
CID
Visual Voice Mail
500Mb Data
SAF $6.95
911 $0.50

Which would put me at $54.95 before tax.

Is fido going to be able to match that in any way? I would love to stay on Fido...

[crazyqqq]

Hey all,

It wasn't a typo... my friend got the EPP for only $12.50 ($17.50, $5 monthly credit for 2 yrs.)
And it's not a Manitoba plan...
Vancouver!
I found it odd since he was only with fido since sometime in 2007.
But it's a pretty good deal.
And they called him too.

$12.50 + taxes
200 daytime
Unlimited Evenings and Wknds from 5pm
NO SAF
Free Sony Ericsson Phone.

for the free phone, did your friend need to sign the 2yr contract?

[PianistGirl]

Yes, he did sign a 2 year contract.
For a plan under $15 per month, I think it's a great plan!

[shirley501]

Fido was going to give me this:

$17.50
200 daytime min
Unlim. e/w after 5pm

$10 - $10 for
2500 txt msgs
CID
Voicemail


But then I mentioned I had the iphone and the CSR she couldn't give me the $10 credit anymore because it was a generic credit and not a credit towards an option :(

Has anyone successfully gotten any decent retention plans without SAF using an iPhone?

Me!
I got EPP $17.50+unlimited incoming call($10 credits)+F2F(6 months for free)+$11 value pack+16GB iphone
No SAF&911

[slowtyper]

I can't beat the guy above me, but I had an iphone and 17.50EPP +11value+25 data, no credits.

I called in and they gave me the 17.50EPP that had no SAF/911. Also they gave me a valuepack that is $10 that includes everything except whocalled and has 2500 SMS instead of 125 SMS.

So after that call I save $8.45+taxes every month. Not a huge saving but it feels like a nice victory after paying those SAF's for years.

[slowtyper]

So I am currently a Fido user and I am thinking of changing over to rogers but figured that I should give retention a shot before I switch.

I am currently not a contract (it finally expired) and have been a fido customer for 5 years or so.

I currently have the following plan.

100/1000 Weekday + Weekend Minutes
Fido 2 Fido
SAF
911
2500 Text message + CID + Voicemail

I have never called retention before so that is just the plan I got in store a while ago.

I am interested in taking the plunge into getting an iPhone especially with the new data package from Rogers, is there anyway I can stay with fido and get a plan that is competitive with the below plan?

EPP $17.95
200 Day time minutes
UL Evening and Weekend from 6pm

New Data Value Pack $30
10000 SMS
10000 MMS (don't care since its an iphone)
CID
Visual Voice Mail
500Mb Data
SAF $6.95
911 $0.50

Which would put me at $54.95 before tax.

Is fido going to be able to match that in any way? I would love to stay on Fido...

Well the plan I mentioned above is close to waht you're looking at.

EPP is $17.50 which starts at 5pm.

$10 Value pack includes CID, voicmail (regular), 2500SMS
$25 for 500Mb data (regular price).

Thats $52.50 before tax and the only difference I can see is that you have regular voicemail instead of visual voicemail. You may be able tow ork something out to get visual voicemail but I was too lazy.

[Inno]

Me!
I got EPP $17.50+unlimited incoming call($10 credits)+F2F(6 months for free)+$11 value pack+16GB iphone
No SAF&911

Did you "get" the $11 value pack from them or did you have to pay for it? I'm not clear.

What is your total cost per month? 3 year contract? Where were you on your current contract.

Sorry for all the questions but I plan to call them today and want to be ready.

[bfoot]

I ordered an iphone through retention on Oct 15 (around that time) and received it on Nov 24.


I ordeded on Oct 26, was told delayed due to their inventory system upgrade, was also told I should get my phone delivered by UPS in this week. Still waiting..... Below is the email I got.

Dear XXX,

We know you’ve been waiting for your phone.
We’re sorry for the delay.

We recently upgraded our inventory system because we want to give you the best customer service possible.
However, this has delayed the shipment of your order. You should receive your phone in the next few days.

We appreciate your patience.
Thank you for choosing Fido.

Matthew Ariker

Vice-President, Customer Marketing

[Kaphis]

Well the plan I mentioned above is close to waht you're looking at.

EPP is $17.50 which starts at 5pm.

$10 Value pack includes CID, voicmail (regular), 2500SMS
$25 for 500Mb data (regular price).

Thats $52.50 before tax and the only difference I can see is that you have regular voicemail instead of visual voicemail. You may be able tow ork something out to get visual voicemail but I was too lazy.

Well its the 10000 SMS + 500mb data that is interesting for me right now. So everything you mentioned is regular priced right? Except EPP I guess which is a retention only plan now.

[HD DVD]

i had ordered an i phone on nov 3 was told it was going to be here nov 27 and still no phone, as i whole i find fido has a hard time doing what they are saying they are going to do

[ghetto fobolous]

I signed a 3yr contract BEFORE this whole "No more SAF" thing... BAH! (e.g. late Oct) Anyway, I thought it was a good deal then, especially since I've never had a retention plan and was paying anywhere from $45-60 a month (incl taxes). But I think it might still be comparable?

200 Daytime
Unlimited E/WE
Unlimited Incoming
6mos. Unlimited local calls
VM / CID
50 text msgs

$32.xx + taxes = $36

Anyway for them to revoke the SAF charge from my contract? :o

[kashirat]

I signed a 3yr contract BEFORE this whole "No more SAF" thing... BAH! (e.g. late Oct) Anyway, I thought it was a good deal then, especially since I've never had a retention plan and was paying anywhere from $45-60 a month (incl taxes). But I think it might still be comparable?

200 Daytime
Unlimited E/WE
Unlimited Incoming
6mos. Unlimited local calls
VM / CID
50 text msgs

$32.xx + taxes = $36

Anyway for them to revoke the SAF charge from my contract? :o

If you look at the current plans, they are pretty much the same, or worse. They've removed SAF and just tacked it onto the price of the plan.

Speaking of iPhones, I ordered on Oct. 31, and still have not gotten my iPhone :(

[ghetto fobolous]

Speaking of iPhones, I ordered on Oct. 31, and still have not gotten my iPhone :(

Ouch. In that case, I should be happy to get mine before Christmas... since I just exchanged the Nokia 6301 for the iPhone 2 days ago.

[slowtyper]

Well its the 10000 SMS + 500mb data that is interesting for me right now. So everything you mentioned is regular priced right? Except EPP I guess which is a retention only plan now.

Not exactly regular price. Retentions gave me a 8.95/month discount (no saf/911/cheaper value pack than off-the-shelf).

So in the end your bill will be less than the rogers off-the-shelf plan you chose but you won't have VVM (regular voicemail only) and you'll only have 2500 instead of 10K SMS. Personally if you factor in per-second billing then its an easy tradeoff to stay with fido rather than switch to that rogers plan, which was exactly what i was considering.

[Magoo]

I called Fido customer service and was about to order the iPhone, but luckily I asked how long it was going to take. They said 2 weeks so I just went to a Fido store and got it immediately. I was lucky as I know some people can only get the iPhone through customer service.

Not sure why but Fido definitely needs to pull up its socks.

[PianistGirl]

Hi everyone,

I had a bad experience once with a Customer Relations Guy.
If you ever have a rude CSR, file a complaint on the fido.ca website.
This guy was so rude, he said...

"You should be grateful to have the Cityfido plan at $40 per month. Others are paying $57... No other plan can have 1200 minutes used in a month... How did the Rep not tell you? It's written all over the websites... Are you telling me how to do my job?"

What an ASS.
Anyone can easily use over 1200 minutes with unlimited incoming and unlimited evenings and weekends...
And geez, $40 per month is still not a cheap price for a plan.
I keep this plan because it's my only phone line. So the convenience of unlimited all day/night is good for me.

This guy is from the Customer Relations Department!!!
So, I filed a complaint, and the head supervisor called me a few days later to discuss details and she was apologizing and felt really bad to have to deal with such a rude mean guy.
She gave me a huge one time credit towards my bill for dealing with an AASSSHOLE!!!

So, if any of you guys deal with someone rude and mean, FILE A COMPLAINT AND GET THE CSR'S NAME AND EMPLOYEE NUMBER!!!

[konfusion666]

So, if any of you guys deal with someone rude and mean, FILE A COMPLAINT AND GET THE CSR'S NAME AND EMPLOYEE NUMBER!!!

+1

What the employee said to you would be grounds for getting fired at my company's Customer Service Centre.

[Kaphis]

Not exactly regular price. Retentions gave me a 8.95/month discount (no saf/911/cheaper value pack than off-the-shelf).

So in the end your bill will be less than the rogers off-the-shelf plan you chose but you won't have VVM (regular voicemail only) and you'll only have 2500 instead of 10K SMS. Personally if you factor in per-second billing then its an easy tradeoff to stay with fido rather than switch to that rogers plan, which was exactly what i was considering.


So I am currently a Fido user and I am thinking of changing over to rogers but figured that I should give retention a shot before I switch.

[...]

I am interested in taking the plunge into getting an iPhone especially with the new data package from Rogers, is there anyway I can stay with fido and get a plan that is competitive with the below plan?

EPP $17.95
200 Day time minutes
UL Evening and Weekend from 6pm

New Data Value Pack $30
10000 SMS
10000 MMS (don't care since its an iphone)
CID
Visual Voice Mail
500Mb Data
SAF $6.95
911 $0.50

Which would put me at $54.95 before tax.

Is fido going to be able to match that in any way? I would love to stay on Fido...

First time calling Retention and I have to say..I am very glad I am still a fido customer =)

First time I called the rep offered me the following plans.

EPP - $17.50
200 day time minutes
UL Evening and Weekends from 6pm

iPhone Value Pack - $10
Early Evening (5pm)
CID
Visual Voice Mail

1GB Data - $30
Unlimited SMS Text message in Canada- Free
No SAF
No 911

Total: $57.50
--------------------

He initially offered me the following plan.

EPP - $17.50
200 day time minutes
UL Evening and Weekends from 5pm
Weird Pack - $7.50
Fido 2 Fido
Enhanced Voice Mail
CID
2500 Text
1GB of Data - $30
No SAF
No 911

Total: $55.00

This was my first call to retention so I was expecting to have to call a few times to even get someone who is willing to match but the offers were great, I didn't want the first offer because it didn't have Visual Voice Mail and I wanted that for my iPhone.

I was still on the fence about the 57 dollar plan as that is 10 dollars more than what I am paying right now (of course I was getting ripped off with what I pay before since it wasn't a retention plan but I am a student on a budget).

I called back a second time and this time, I got a rep that just kept saying "your offer stands, we can't do anything for you". So I thought I was out of luck, I am going to have to fork out 3 dollar more per month just to stay in fido..I dont't really want the 500mb of data extra. I hung up.

I called a third time...and this time I get a delightful rep who is based in Montreal! She was really excited (I think she was a she, I can never tell over the phone sometimes) and I told her what is holding me back and she changed the $30 for 1GB to $25 for 500mb! Problem solved!!! (Once again, I really didn't want the extra 500mb). It was a great experience talking with her and this is now my plan...what a wonderful way to start the christmas season!

EPP - $17.50
200 day time minutes
UL Evening and Weekends from 6pm

iPhone Value Pack - $10
Early Evening (5pm)
CID
Visual Voice Mail

500mb Data - $25
Unlimited SMS Text message in Canada - Free ($10 dollar credit)
No SAF
No 911
UL Calls for 6 months
1st month free Data plan

Total: $52.50

Not only was she able to match the plan, it is actually cheaper! I am also able to use my fido dollars towards my iPhone.

All in all, it took around three hours and 3 reps but I am glad that I am still a fido customer! And she assured me that if at anytime I want to upgrade to the 1GB plan, I can =)

I was never angry and mad at them, just talked to them to see if there was anything that can make it work for me to stay as a fido customer. So for the guy that said, "Value Pack? No way". Yes way =)

[Vertigo]

Score. I held off on calling in earlier, but I guess I shouldn't have.

I had signed a 3 year contract about 2 months ago, back when Fido still offered the $17.50 EPP. With all the recent reports of people getting the same plan without SAF and 911 charges, I thought I was boned out of $7.45/month for the next 3 years.

However, I just got off the phone with a retentions rep who was more than willing to switch me over to the SAF/911 free EPP. Oh, and I kept my $10 credit for network calling too. :D

$17.50 + tax
200 Daytime
Eve/Wknds @ 5pm
F2F/F2R

<3 Fido!

[Phesto]

200 daytime minutes

eve/week at 5pm

F2F local

voice mail

cd / name display

2500 text messages sent in Canada

unlimited incoming calls

No SAF or 911

$25.00 plus tax = $28.25

2 year contract

[die4you]

200 daytime minutes

eve/week at 5pm

F2F local

voice mail

cd / name display

2500 text messages sent in Canada

unlimited incoming calls

No SAF or 911

$25.00 plus tax = $28.25

2 year contract





wow it's good
I have a same plan but I don't have unlimited incoming calls
and eve/week at 5pm.
ummm. I think I have to call again.....

[shirley501]

Did you "get" the $11 value pack from them or did you have to pay for it? I'm not clear.

What is your total cost per month? 3 year contract? Where were you on your current contract.

Sorry for all the questions but I plan to call them today and want to be ready.

I paid for $11 value pack
have to renew 3 yrs contract with the purchase of iphone
the total amount is $17.5+$11+tax = $32.21
not a great deal,but compared to my city fido&vp,is a big save.

[sonypcs]

I just assist my fd to renew on fido today..here is what I got...

- 200 daytime minutes
- eve/week at 5pm
- F2F local
- voice mail
- call id / name display
- 2500 text messages sent in Canada
- SAF or 911 included
- 2 Months Unlimited Local Calls

$25.00 plus tax = $28.25

2 year contract renewal with Z6 at $ 0 with Fido Dollars & $ 50 Bill Credit as Goodwill since they did not change our $ 17.30 price plan last month when we called fido retention .

[MadCow]

I was transferred to Retentions today as I was thinking of switching to one of the corporate plans offered by an employer of mine.

I was paying for the old $25 Student Plan:

100 daytime minutes + 50 bonus minutes for the 3yr contract I signed
Unlimited Evenings/Weekends at 7PM
Unlimited Incoming
+ SAF & 911 fees
+ 100 additional day time minutes for $10
+ Value Pack for CID, VM, 125txt for $11

Roughly $61 taxes in.

Retentions offered me almost the same, but for cheaper:

200 daytime minutes
Unlimited Evenings/Weekends at 5PM
Unlimited Incoming
+ Value pack for CID, VM, 2500txt for $10

$27.50 + $10 + taxes = ~$42

It was pretty much the $17.50 EPP plan + $10 Unl. Incoming feature + $10 Value Pack.

It's cheaper than what I was paying, and I didn't sign a longer contract. I'm happy. It's nothing compared to what some of you guys have gotten, but I can't complain at the moment. A savings of $19 a month will do fine for me.

[fatal_aroma]

Couple of quick questions if someone could be so kind to answer:

-My contract ends in May, can I call now to try to get a retention plan or should I wait until closer to May? Would I get a better deal if I waited?

-I want to get an Iphone but I don't want to get a 3 year contract, has anybody been successful in getting a discounted Iphone without taking on a 3 year?

Thanks in advance for any replies.

[kaimui22]

Can someone please give me some pointers as to how to approach retention?

We have 4 lines under one account with Fido...we finished a 2 year contract in August and now we're paying month-to-month

we're definitely not heavy users...we usually just use the phones to call each other (family plan)...so what should I say to get to retention and not actually get canceled?

we are willing to renew our contracts if necessary...and hopefully get new phones too. but we want to get rid of the SAF + 911...i'm paying $32 a month for those fees (for 4 lines)

any help would be appreciated! thanks!

[ngold]

If I phoned Fido Retention directly and said I was interested in coming over to Fido, would I get a better deal then the current 25$ plan?

Thanks.

I tried and no you can't. They don't give new customers better plans than the onces listed on their website.

[sensfann]

I have this plan with rogers, had it for over 4 years now, and i am scared to cancell my service with them because i wont find a similar plan. Because, I hate rogers so much, they always over charge me every month, everyone should triple check their invoice with rogers, there's always an extra charge. They rub you face to face!..

so I have 700 weekdays mins.
unlimited weeknights/week-ends after 6pm.
free caller ID.
for $50/month plus 6.95 access fee, it comes to be over $63/month.

are there better deals out there! I can't wait until March14 to switch!

[squeeekyshoes]

i just got off the phone with retention and i got this deal:

200 weekday minutes
1000 long-distance (only for the duration of the contract)
unlimited weekend/weeknights
unlimited outgoing text messages
VM, caller id/display/forwarding/waiting
2-year contract
and any phone i wanted (moto z6w)

all for 28-something dollars (taxes incl.) per month.

in retrospect, i should have gotten a better deal considering i have been with them for more than 7 years. but this is better than the 50-something dollars i pay every month.

[Beerman2000]

HEY! Fido's new website shows Call Display with Name Display is $6 per month and I'm still getting charged $7.

OBVIOUSLY the only mistake here is that I haven't called in to ask them not to overcharge me.

Does anyone know how long ago the asking price of this feature changed so I can tell them -- I mean politely ask them -- to credit me the difference?

[604girl]

In nov when they changed the site to yellow

[sipjd64]

im getting a fido phone. new customer, never been with them. does anyone know if i can bargain?

thanks

[NinjaMoose]

im getting a fido phone. new customer, never been with them. does anyone know if i can bargain?

thanks

Probably not...there will be certain deals through promotions, but you won't be able to get a plan like the ones available through retentions.

[ceelow75]

ive been with fido for about 2.5 months... my buddy got a 16gb iphone through rogers for 250 + 35 activation fee... does anyone know a way of getting an iphone with fido without paying a lot?

[vladsimi]

I called Fido yesterday and told them that I wanted to get a better plan. After being transfered to "retentions" this is what I got:

200 daytime minutes
Unlimited E/W after 7pm
Unlimited Fido2Fido local
Enhanced VM
Caller ID/Name Display
2500 text messages
No SAF
No 911 fee
$25+tax

I have two 8GB iPhones (for my wife and I) so we also have the $30/6GB data plan. Take into account that we also have a recurring $10 credit/month/line and our combined bill should be $90+tax. With our previous couples plan I would be happy when the bill was under $200...
The only thing I "lost" was the visual voice mail. Oh well.

[FacistCop]

Has anyone had any success getting them to give you the unlock codes to contract phones after the contract has expired? In theory they should give them to you.

[Inno]

Has anyone had any success getting them to give you the unlock codes to contract phones after the contract has expired? In theory they should give them to you.

Good luck! I doubt they even would know the unlock codes.

In my experience, Nokias can be fairly easy to unlock, depending on the model, but I think you will need to go to an unlocker or buy codes off the net for most other brands.

[st7860]

http://unlockme.co.uk/phpBB2/index.php post your info there and they will unlock nokia's for free. there's another canadian cell phone board called mofo, they will NOT even allow you to GIVE an unlock code for free.

unlockme people allow you to give away codes AND they will give you codes for free too.

[FacistCop]

http://unlockme.co.uk/phpBB2/index.php post your info there and they will unlock nokia's for free. there's another canadian cell phone board called mofo, they will NOT even allow you to GIVE an unlock code for free.

unlockme people allow you to give away codes AND they will give you codes for free too.

Sony Ericsson's cannot be unlocked without the codes. Fido is given the codes by the manufacturer, whether they make them available is up to them.

I did some research... According to this (http://www.howardforums.com/archive/topic/1152399-1.html) thread (I assume this is the "mofo" you speak of :lol:) Fido does not provide codes as a matter of policy, although they may have given them out prior to Feb 2007.

The thread also mentions that in the US the carrier is legally required to give you the codes once you fulfill your contract. This is what I was thinking of, but Canada has no such law.

Edit: See also the wiki page (http://en.wikipedia.org/wiki/SIM_lock) on Sim locks - this confirms that U.S. carriers provide codes but Rogers/Fido do not.

[markj]

http://unlockme.co.uk/phpBB2/index.php post your info there and they will unlock nokia's for free. there's another canadian cell phone board called mofo, they will NOT even allow you to GIVE an unlock code for free.

unlockme people allow you to give away codes AND they will give you codes for free too.

this seems to be with only old nokia phones new ones like 6126 or e71 are not free

[Nonopeno]

Called Fido today and got this plan.. I think this is really really good! The CSRs I dealt with were extremely professional.

200 minutes day time
Unlimited Evenings and weekends at 5pm
VM/CD/2500 text msgs

Including Tax: 25.43

This has exactly what I needed.. If only Fido can get a blackberry or something.. I will think about this over the weekend and call back next week.

[mareknone]

Did you have to go under contract ?

Marek


Called Fido today and got this plan.. I think this is really really good! The CSRs I dealt with were extremely professional.

200 minutes day time
Unlimited Evenings and weekends at 5pm
VM/CD/2500 text msgs

Including Tax: 25.425

This has exactly what I needed.. If only Fido can get a blackberry or something.. I will think about this over the weekend and call back next week.

[Nonopeno]

Did you have to go under contract ?

Marek

Yea 2 year contract

[FacistCop]

Yea 2 year contractDid you get a phone?

[ngold]

Has anyone had any success getting them to give you the unlock codes to contract phones after the contract has expired? In theory they should give them to you.

I phoned a few departments. Some Fido people had no clue what is unlocking:D. The people who knew what's going on told me that they used to give away unlock codes for free if you've been a customer for long enough, but now they do not do that anymore and there's absolutely no way to get the official unlock code.

There are a lot of people selling the unlock codes on eBay though, some go as low as $10. Not sure where they got the codes from.

[GreenTorii]

Hi,

I call retention and worked out a fairly good plan for $25; I want to resign for another 2 year contract.

Thing is, I want the FIDO samsung Jack for FREE, is this possible?

The rep keeps telling me that without data plan, the Jack is $150, and even if I use my $60 fido dollars, I will still have to pay $90 (the difference).

Is it likely for me to get this phone for free? or do I have to pay the difference (i thought they always give out free phones when signing new contract)

Thanks.

[rapsrealm]

So I was originally on the couples plan but negotiated this contract:

200 daytime mins
Unlimited evenings and weekends
free fido to fido
2500 text messages
voice mail, caller id
no saf, no 911
Free local calls for 6 months

$25/month

I added the $25 data plan and got the Iphone which in turn I sold and got myself an unlocked Nokia E71-2

[brokekid]

That's interesting, when I called in about 2 weeks ago, they told the Samsung Jack was not available anymore :mad:...maybe it was lie since I wasn't getting data? I'll try to call back and inquire.

The only thing that really frustrates me is the lack of smartphones for Fido. Even all the other low cost carriers (Virgin, Solo, etc) carry more and better phones than Fido. Seem like they are handcuffing GSM users :evil:

[brokekid]

$25 data plan is 500mb???




So I was originally on the couples plan but negotiated this contract:

200 daytime mins
Unlimited evenings and weekends
free fido to fido
2500 text messages
voice mail, caller id
no saf, no 911
Free local calls for 6 months

$25/month

I added the $25 data plan and got the Iphone which in turn I sold and got myself an unlocked Nokia E71-2

[rapsrealm]

$25 data plan is 500mb???

Yup.

[wasabimon]

I called Fido retentions yesterday. I have 2 phones under the 100/1000 couples plan and my 2 year contract was expiring this coming Sunday. I've been with Fido for 4 years

Anyways, I got :

200 daytime minutes
unlimited weekends, evenings after 5PM
Call ID, Voice mail, 2500 outgoing text
No SAF, no 911
2 year contract

17.50 + tax (x2 as I got the plan for me & my wife)

I was able to get the Samsung Jack and the Moto Z6W for free! Well, sorta free... I had approx 200 fido dollars which is now gone

The customer relations guy was great and I'm very happy! Thanks Fido Retention Thread - you are awesome!

[ItemFinder]

Well, when you're willing to commit to 2-years, they can do a lot. Just don't complain when/if you cannot meet your contractual obligations and want a way out.

[die4you]

Finally I got This.

250 min
unlimited E/W starting 5pm
unlimited FtoF, FtoR, FtoRH
Expand Network
C/D, V/M, N/D, 2500 txt MSG
NO SAF, NO 911
6 mth unlimited local calling

with 2 year
$27.50

and I got samsung BlackJack for free.

[acekiller]

Just wondering, how much is the value packs of C/D, V/M, N/D, 2500 txt MSG
cost?

i can't find it on the fido website.. is it soemthing that I need to get from retention?

[krypton]

Just wondering, how much is the value packs of C/D, V/M, N/D, 2500 txt MSG
cost?

i can't find it on the fido website.. is it soemthing that I need to get from retention?

on my bill it says 10$, which I got credit for too... talk to retentions

[GreenTorii]

is it true that you you must wait until your existing contract expires before the new contract takes place? that what the rep told me.

I thought when you renegotiate, they'll just start a new 2 year contract from today, even if you still have 5 months left on your existing contract?

Thanks.

[acekiller]

did the Fido Customer Relations (1-888-259-3436) number change?

if so, what is the direct line number to it?

[st7860]

1-866-279-3436

[acekiller]

1-866-279-3436


on my bill it says 10$, which I got credit for too... talk to retentions

thank you

[ranny3]

seems to be the basic package, I just called retentions the other day and got

200min
fido to fido local
evening/weekend after 7pm
2500 txt msg
VM, CID
no SAF,no 911
25$

I then read some posts here, called back and got free early evenings at 5pm.

[PhoeniX Skye]

I'm going to call them in a couple of weeks here, and I've called before (2 years ago), but I just wanted to know what kind of things you people said to get your deals?

Any help appreciated, thanks!

[LanceR04]

I signed a contract starting of March 08 and got this:

250+ Unlimited E/WE + Unl Incoming + 100 Mins LD $35
voice messaging : $7
Fido to Fido/Rogers Option: $10
50 Text messages : 3
Credit: Monthly credit of $22
Credit: FIdo to fido/rogers option $10
9-1-1 fee: .50$
system access fee: 6.95

+ I got one free Razr 2 and also the Rep gave me credit of $108 to cover my text message fees.

........ total: im paying about 34.and some change..

...Now, i want to call fido to get the 200 Text message plan $5, and voice mail plan credited onto my account.. is that possible since i just signed a 3 yr term in beginning of March?

[vtec88]

did you guys have to pay the 25 or $35 fee when switching over to their new plans with no SAF? I just got a retention deal about a month before they completely changed all their plans but now i feel like im getting ripped off because i'm still paying SAF. I tried calling back to get rid of SAF but they wouldnt budge and said i would need to pay the $25 fee if i wanted a new plan. What should i saywhen i call?

[wellysm]

just called them after i saw all your crazy plans!!!

my 1st plan which i was so happy abotu was:

EPP 200/Unl. E/WE+Eve. 5pm 17.50
Credit: Monthly credit $7 -7.00
Credit: Monthly credit of $5 -5.00
Call Display 7.00
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00
Total = 12.50$
9-1-1 emergency service 0.50
System access fee 6.95

total = 19.95
2,500 text messages 10.00
= 29.95... after taxes = 33.84

the plan was sick as it is, before the txt option that is, but i really needed it cuz i go to UoG so that just killed it.
i called them about a month ago and i got an extra 50 daytime mins off a reg rep when i told him how now they have better plans..etc



today i called, asking for the same plan every1s been getting, he said it doesnt include 5 pm early calling. a few mins of talkign finally go me the following:

25$ includes
VM, CID, 2500 txt. F2F
5 pm calling = 5 - 5 $ (old credit...told me ican keep only one)
FREE incoming (at 1st told me i can either choose incoming or 5 pm...)
kept my 50 bonus mins...so 250 daytime :D


and yeh, so total is 25$... after taxes 28.25$:D

basically saved 5.5$ :D, got unlim incoming and F2F (which i think is useless....but better than nothing)

gd luck, just remember be polite and they'll help you out.

[frvanilla]

Got myself a new plan:

200 daytime minutes with unlimited weekends/evenings starting from 5pm
Call Display
Expanded Network
200 text messages
SAF + 911 included

= $17.50 + tax with a 2-years contract

Used my fido dollar toward a SE W380 phone.

[jedi_09]

anyone got any tips to help with getting a better deal?

i was offered the standard
200 mins
unlimited fido to fido
expanded network
unlimited e/w @ 7pm
CD, VM + 2500 text
no saf or 911

$25

i told the csr that i heard of others getting 5pm start time and 250 mins and he said "i can offer you the following" i told him ok but i had to go look at phones first.

if i call back will i be able to negotiate a better offer or is it typed into their system that i accepted a certain offer??

[5abi]

has anyone been successful getting any kind of a bonus or credits, etc. that has the old unlimited calling cityfido plan? i currently only have 1 line and dont pay saf on the city fido. i renewed last year

[PhoeniX Skye]

I'm going to call them in a couple of weeks here, and I've called before (2 years ago), but I just wanted to know what kind of things you people said to get your deals?

Any help appreciated, thanks!

.

[pkclassics]

I don't know if this question has been answered before, but does anyone know the address of that website where you can post your cellphone plan to give it away or trade with someone else.

I'm trying to get rid of my Fido plan so I can move to Telus.

[pkclassics]

anyone got any tips to help with getting a better deal?

i was offered the standard
200 mins
unlimited fido to fido
expanded network
unlimited e/w @ 7pm
CD, VM + 2500 text
no saf or 911

$25

i told the csr that i heard of others getting 5pm start time and 250 mins and he said "i can offer you the following" i told him ok but i had to go look at phones first.

if i call back will i be able to negotiate a better offer or is it typed into their system that i accepted a certain offer??

It's all about ********ting and being in control of the conversation. Be smart with them. Do your homework of the two other major carriers -- Rogers, Telus -- and find a deal that you like.

Say the deal is $25 a month, tell them whichever of those companies is willing to offer you that specific deal (try and use the name of it) and that they are offering it at a reduced price and that they are giving you a phone of your choosing for a maximum of $50.

Done. It's a gamble, but it's well worth their money to do their best to keep you on board.

When I renewed over a year ago, I pulled that on them. I still get a $10 credit on my invoice every month, I got a Nokia E62 for free (sold it for $150) and they gave me one of their best retention plans.

[ngold]

Just called in and asked whether they could match my previous Bell plan from work, didn't threaten to cancel or anything. They gave me:

$25 / Month
200 day time minutes, 2500 text, unlimited evening and weekend, caller id, voice mail.
No new contract required.

Pretty happy since I didn't have to sign a new contract.

[shakezula]

Currently have a couples plan that is costing us about $105/mo w/ taxes

Called today and the first rep only offered me a rebate of my SAF/911 fee for the remainder of my contract and that was it. Called back and opted for this plan:

-200 mins
-Unlimited E/W, Incoming
-1000 FtF
-2500 text
-No SAF/911

$25 + tax (x2)
Free Samsung T336

Had to sign a new two year contract but mine is up in February anyway. It seems that the key to getting the free incoming or earlier E/W is signing a contract. They wanted to charge $10 a line for it at first, but then offered the contract option after. The guy was pretty funny, asked whether I was from Howards or RFD =) This seems to be by and large the standard retention deal for now, but I'm not going to complain about saving $50 a month.

[tomtomtom]

The guy was pretty funny, asked whether I was from Howards or RFD =) This seems to be by and large the standard retention deal for now, but I'm not going to complain about saving $50 a month.

RF-What? Howard? :lol:

Since when did Fido arrange a deal with RFD? We should inquire mod about it:cheesygri

a special $17.50EPP for RFD member? Provide your username?

[burnt_toast0304]

Just off the phone with retentions because my ambassador's plan is over this month (no longer working for FIDO)

I was offered
for $25
- 200 day time minutes
- unlimited incoming calls
- unlimited evening and weekends starting at 7pm
- caller ID
- Voice Mail
- 2500 text messages
- fido to fido
- expanded network
- no system access fee and 911 charge
- 6 months of unlimited local calling

and i optedfor a 8gb iPhone for $249 - wouldnt budge on a discount

[die4you]

Wow... Nice plan>~~~
:):)



just off the phone with retentions because my ambassador's plan is over this month (no longer working for fido)

i was offered
for $25
- 200 day time minutes
- unlimited incoming calls
- unlimited evening and weekends starting at 7pm
- caller id
- voice mail
- 2500 text messages
- fido to fido
- expanded network
- no system access fee and 911 charge
- 6 months of unlimited local calling

and i optedfor a 8gb iphone for $249 - wouldnt budge on a discount

[mc_guru]

after 5+ years of paying too much on a month-to-month basis i tried to see what kind of a deal i could get for signing up for 3 years with the iphone. took a couple of tries but eventually got something that i was happy with:

200 daytime minutes
unlimited evenings and weekends after 5pm
unlimited incoming calls
caller id and voice mail
2500 text msgs
no SAF, 911 or $25 account transfer fee
for $27 (apparently would have been $22 if I didn't get the iphone)
plus $25 for 500mb which can be canceled at any time

[rahulma]

well this is the plan I got...I changed after letting them know I would quit because of koodo.

-200 minutes
-50/50 messages & dont recall the other thing
-Free incoming calls (yeah call back is coming yuppers!)
-1000 W/E
-call display
-no access fee, nor 911

25 bucks

[NinjaMoose]

Hey, I've been considering calling Fido Retentions for a while now, but I had two questions:

- First of all, how long do I have to be a Fido customer before they'll consider offering me something? I've been with Fido for about 4 months now, and I own an unlocked Samsung Jack, no contract (will they give me a better deal if they know I can cancel without suffering any sort of termination of contract fees?)

- Secondly, what do I say if I don't like the offer they give me? To get there, you basically say you want to cancel your phone, so if you're not happy with what they offer, do you just say something like "I'll have to think it over for a bit"?

Thanks in advance for your help.

[Kasakato]

Hey, I've been considering calling Fido Retentions for a while now, but I had two questions:

- First of all, how long do I have to be a Fido customer before they'll consider offering me something? I've been with Fido for about 4 months now, and I own an unlocked Samsung Jack, no contract (will they give me a better deal if they know I can cancel without suffering any sort of termination of contract fees?)

- Secondly, what do I say if I don't like the offer they give me? To get there, you basically say you want to cancel your phone, so if you're not happy with what they offer, do you just say something like "I'll have to think it over for a bit"?

Thanks in advance for your help.
Generally at least a year for anything decent. A 4 months...forget about it. Signing a contract will allow you to get a better deal.

Thank them, write it down, then tell them you will have to recompare as you need to recalculate the value.

[emoci]

Hey, I've been considering calling Fido Retentions for a while now, but I had two questions:

- First of all, how long do I have to be a Fido customer before they'll consider offering me something? I've been with Fido for about 4 months now, and I own an unlocked Samsung Jack, no contract (will they give me a better deal if they know I can cancel without suffering any sort of termination of contract fees?)

- Secondly, what do I say if I don't like the offer they give me? To get there, you basically say you want to cancel your phone, so if you're not happy with what they offer, do you just say something like "I'll have to think it over for a bit"?

Thanks in advance for your help.


It's actually relatively simple to call. By calling the number mentioned here you simply select the 'I want to cancel' menu option. Once talking to a CSR, I have not mentioned cancelling at all. Simply tell them that you've been with Fido for the last little while and were wondering if they can do anything for you (it's a good idea to have a wish list at this point).

You've really got nothing to loose, so it's worth a try...

[ngold]

Hey, I've been considering calling Fido Retentions for a while now, but I had two questions:

- First of all, how long do I have to be a Fido customer before they'll consider offering me something? I've been with Fido for about 4 months now, and I own an unlocked Samsung Jack, no contract (will they give me a better deal if they know I can cancel without suffering any sort of termination of contract fees?)

- Secondly, what do I say if I don't like the offer they give me? To get there, you basically say you want to cancel your phone, so if you're not happy with what they offer, do you just say something like "I'll have to think it over for a bit"?

Thanks in advance for your help.

They can give you retention deals after 3 months. Just ask them if they can match such and such plan. If they give you a mediocre deal, just tell them it's not up to par with what others are getting. If they don't budge, thanks them and try another rep.
To get something better than the standard $25 deal you may need to sign a contract.

[TedHead]

I don't know if this question has been answered before, but does anyone know the address of that website where you can post your cellphone plan to give it away or trade with someone else.

I'm trying to get rid of my Fido plan so I can move to Telus.

http://cellclients.com/

[acint]

what does everyone think of my plan?

200 day time
night starts at 5pm
unlimited night/evening
2500 txt messages
VM , CID
noSAF

17.50 + .50 (911) + 10 (old value pack deal) - 10$ monthly credit
total = ~20.4

My original contract was worst than this but I just called them with 5 months left (expired in May). I"m looking to get an iphone so I like to see who can get a good data package?;)

[TedHead]

I haven't bothered to read all 3000+ posts in this thread, but in case it hasn't been mentioned, I thought I'd tell you that you definitely don't have to be an existing customer to get a good deal.

I bought my iPhone in July. In less than 24 hours I had free call display, voicemail, and 1000 fido to fido minutes, and that was only the beginning. That night after buying, I called up and told them I was looking at a corporate plan from Rogers (half true) and that it was better, asking if they could match it. They said no, so I immediately said, ok can you tell me how to cancel my account and return my phone? I could do this easily as I was still within the 15 days. THAT'S when the rep says "Uhhh hang on, I will transfer you to someone who might be able to help" i.e. retentions. Retentions picks up, I tell her what I want, and later I have free call display, voicemail, and 1000 fido to fido minutes, and my bill has dropped by about $10. Decent.

Also try calling retentions now that they have dropped the system access fees from their new plans. I called retentions directly this time, saying that I signed up in July and would have waited if I knew they were gonna drop the fee. So she drops my system access fee AND I get the new expanded Rogers network. To top it off, she changes my credited call display and voicemail to the iPhone value pack, so I get visual voicemail instead plus whocalled.

By no means do you need to be a customer for 3 months to get what you want. I now have an amazing plan for roughly $50 a month ($30 of which is the 6GB data plan promo they had, so everything else is actually only about $20)

[windscar008]

Just called them, said they couldn't waive my SAS fee because I was already in a retention plan that took $10 off my current bill. Any suggestions?!

[bhupeshg]

imo i have a pretty decent deal.

200/1000 E/WE + Unl. incom.+CD 25.00
Monthly credit of $10 -10.00
Credit: Monthly credit of $5 -5.00
Fido to Fido/Rogers option 10.00
Credit: Fido to Rogers Option Cr -10.00
9-1-1 emergency service 0.50
System access fee 6.95

what do u guys think

[pcpchan]

Anyone know what the number to DIRECTLY connect to retention? I tried to call 1-888-259-3436, but the cancel account option is no longer there??

So I just hook up with the rep and what I been offer some not-so-good deal
$20 for 200 Weekday + Unlimit E/W @7 + SAF
$25 for 200 Weekday + 1000 E/W @7 + SAF

I am really wondering whether I am talking to people at retention?? Someone enlighten me please

[mcbain27]

called fido last nite,
picked up an 8gb Iphone
got this

200 wk
unlimited ev/wkns @5pm
vm
cd
2500 text
f2f

$25+tax= $28.50/month

didnt need me to get a data plan if they blocked my internet.


worth it?

[Inno]

called fido last nite,
picked up an 8gb Iphone
got this

200 wk
unlimited ev/wkns @5pm
vm
cd
2500 text
f2f

$25+tax= $28.50/month

didnt need me to get a data plan if they blocked my internet.


worth it?

How much for the iphone?

[mcbain27]

How much for the iphone?

i had over a 100 fido dollars, so i got the 8gb iphone for about $160 taxes included.

[pcpchan]

Finally able to get hold of retention to get a somewhat fair plan

200 DT
Unlimited E/W @7, F2F
Call ID + VM
2500 SMS
1000 LD
No SAF

for 28+tax

Originally I have
150 DT
Unlimited E/W @7, F2F+R, incomings
Call ID
35 LD
for 30+SAF = 42

[Devastator521]

100 DT min
Unlimited EV/WKEND starting at 7pm
Unlimited Network calling (FIDO, Rogers, Rogers Home Phone)
Unlimited incoming calls
2500 txt
Caller ID

38$ Including tax, SAF and 911

[hothummer]

I am into my last year of a 2-yr deal with Fido and have an pretty good plan:

200 daytime
u/l incoming
free fido to fido and rogers
VM
CID
free evenings/weekends after 5pm

$32/month all in.

I had blackberry connect service for a month or so when I first signed the deal a year ago and was considering turning it back on only to be told today that Fido no longer offers it. If I want to get email on a bberry, I have to use a browser and use the web-app for Gmail for example.. no more push email!!

This is insane!!! This is useless to me and I want to know if there is another way for me to get the bberry connect service enabled on my account??? I just logged into fido.blackberry.com and my account is still there...

Can someone help please??? If I go to Rogers, there is no way I can match my current plan.

thx

[Longobongo]

this is exactly the plan I would want. have you been a Fido customer for long? I signed a 3-yr w/ the iPhone back in Aug with the Killer offer.

200 mins
evenings/weekend after 5
CD
100 text
(no VM or f2f included like yours)

for 17.50+SAF+911+tax=28.19

My plan is ok but I would take yours easily.

Even if they block internet, you should make sure your iPhone doesn't attempt to go on either using a fake APN


called fido last nite,
picked up an 8gb Iphone
got this

200 wk
unlimited ev/wkns @5pm
vm
cd
2500 text
f2f

$25+tax= $28.50/month

didnt need me to get a data plan if they blocked my internet.


worth it?

[pipipoopee]

So I've been waiting for this moment, to call Fido Retentions and see if I could get a good plan:

Called in the first time, CSR couldn't offer me anything better than just docking a dollar off of my Call Display and giving me extra text messages (by the way, I don't text more than 50 texts a month)

Called in the second time, got a really helpful CSR who tried doing everything his department could allow him to do, but knowing it wasn't good enough, he forwarded me to "Customer Relations" (or maybe I misheard and it was "retentions"). The lady I was forwarded to there was really helpful, and offered me the following plans based on the idea of a 3-year agreement:

Old Plan
100 Daytime Minutes
1000 E/W starting at 7pm
Unlimited Incoming Calls
= subtotal of $25

Additional Chargers:
$5 100 text messages
$7 Call Display
$6.95 System Access Fee
$0.50 911 Fee

All comes to $44 something (if I haven't gone over on my minutes)

Option 1
200 Daytime Minutes
1000 E/W starting at 7pm
Unlimited local incoming calls
Call Display
Voicemail
200 text messages
6-months of unlimited local calling
SAF and 911 included
Total for Option 1 (including tax) = $28.25

Option 2
200 Daytime Minutes
Unlimited E/W starting at 7pm
Unlimited Fido to Fido
Unlimited local incoming calls
Call Display
Voicemail
2,500 text messages
6-months of unlimited local calling
SAF and 911 included
Total for Option 2 (including tax) = $33.60

Unfortunately, as I was trying to see if I could get the lady to do a E/W starting at 5pm instead of 7pm and reduce the amount of text messages (to like 100 text messages), the battery on my cell phone died. Luckily, the lady told me earlier that she had recorded these plans she offered me as a memo on my account and I could always refer back to it.

So third time calling back (once I managed to find a phone and time to call out of), I got another CSR who saw the memo and forwarded me to this really stern sounding lady (who kept calling me "ma'am"), who pretty much didn't do anything to listen to my needs. She just kept pushing the plan that was written on the memo under my account to me, and kept asking, "Which one do you want?" So I thought it would be useless to talk to her, and just asked her if she could do some changes to the plan. She bluntly said no, but offered the following plan:

Option 3
200 Daytime Minutes
Unlimited E/W starting at 5pm
Unlimited local incoming calls
Call Display
Voicemail
SAF and 911 included
Total for Option 3 = $27.04 + tax = $30.29

Looks pretty feeble to my other options, so I just told her I will have to consider it and get back to them. She assured me that these plans that were offered to me will be kept as a memo under my account. And that was that.

So the question is, which is the better plan (I would think the second one) and is there any way I could ask for my early E/W and reduce the text messages that I do not need?

P.S. If a CSR ever calls you "sir" or "ma'am", usually they're pretty tight-assed about things.

[pcpchan]

So I've been waiting for this moment, to call Fido Retentions and see if I could get a good plan:

Called in the first time, CSR couldn't offer me anything better than just docking a dollar off of my Call Display and giving me extra text messages (by the way, I don't text more than 50 texts a month)

Called in the second time, got a really helpful CSR who tried doing everything his department could allow him to do, but knowing it wasn't good enough, he forwarded me to "Customer Relations" (or maybe I misheard and it was "retentions"). The lady I was forwarded to there was really helpful, and offered me the following plans based on the idea of a 3-year agreement:

Old Plan
100 Daytime Minutes
1000 E/W starting at 7pm
Unlimited Incoming Calls
= subtotal of $25

Additional Chargers:
$5 100 text messages
$7 Call Display
$6.95 System Access Fee
$0.50 911 Fee

All comes to $44 something (if I haven't gone over on my minutes)

Option 1
200 Daytime Minutes
1000 E/W starting at 7pm
Unlimited local incoming calls
Call Display
Voicemail
200 text messages
6-months of unlimited local calling
SAF and 911 included
Total for Option 1 (including tax) = $28.25

Option 2
200 Daytime Minutes
Unlimited E/W starting at 7pm
Unlimited Fido to Fido
Unlimited local incoming calls
Call Display
Voicemail
2,500 text messages
6-months of unlimited local calling
SAF and 911 included
Total for Option 2 (including tax) = $33.60

Unfortunately, as I was trying to see if I could get the lady to do a E/W starting at 5pm instead of 7pm and reduce the amount of text messages (to like 100 text messages), the battery on my cell phone died. Luckily, the lady told me earlier that she had recorded these plans she offered me as a memo on my account and I could always refer back to it.

So third time calling back (once I managed to find a phone and time to call out of), I got another CSR who saw the memo and forwarded me to this really stern sounding lady (who kept calling me "ma'am"), who pretty much didn't do anything to listen to my needs. She just kept pushing the plan that was written on the memo under my account to me, and kept asking, "Which one do you want?" So I thought it would be useless to talk to her, and just asked her if she could do some changes to the plan. She bluntly said no and so I just told her I will have to consider it and get back to them. She assured me that these plans that were offered to me will be kept as a memo under my account. And that was that.

So the question is, which is the better plan (I would think the second one) and is there any way I could ask for my early E/W and reduce the text messages that I do not need?

P.S. If a CSR ever calls you "sir" or "ma'am", usually they're pretty tight-assed about things.

First of all, some fido CSR are really reluctant to give existing customer somewhat nicer plan. I have to practically tell the lady to forward me to retention since she cannot do anything in her department (LAME).

I agree 2nd one is better too if you can utilize all of the options available. Good luck trying to negotiate for early E/W, but I don't know how you get 6month unlimit local call (you going on contract?) if not then it be quite hard to get that. You may get something else in return like monthly credits (if you been in fido long enough).

[Metropolis]

In addition to below

200 wk
unlimited ev/wkns @5pm
vm
cd
2500 text
f2f

:arrow:For $25 you should also be able to get

unlimited incoming calls +10 (- $10 credit on contract)
access to the expanded network (Rogers when fido coverage is weak)
6 months unlimited calling (on contract)

If your interested in data for your iphone try to bargain the 500 MB in the final price of your plan (they wont move on the data but may drop some of the voice costs)

My brother-in law got a similar plan on ROGERS

350 Daytime
Early Eve and weekend
unlimited incoming
2500 txt
EVM, CID, Name Display
No 911 fee
37.45 +tax

and iphone (8GB?) for 150 :!:

[Inno]

What hours are Retention open?

[tallshorty111]

Ok, finally got this plan:

This is how it breaks down, btw, in case any of you don't know:

If you have the iPhone (like me), you get:

Basic $17.50 Retentions plan:
200 daytime min
Unlim. e/w after 5 pm

Then they add $10 value pack which gives you:
2500 text messages
CID
Enhance voicemail

Then they offer you $10 credit for 2 years (even if you have a 3 year plan)towards either:
Unlim. incoming OR F2F/F2R

So for a total of: $27.50 no SAF/911, you get:
200 daytime min
Unlim. e/w after 5 pm
2500 text messages
CID
Enhance voicemail
Unlim. incoming

So I don't know how people are getting the above for only $25 (if they have the iphone that is)

Another option I was given was the $17.50 basic plan + CID credit. I decided to with the above plan instead.

If you don't have the iPhone you can get:
You get the basic $17.50 plan plus $10 credit towards the value pack so for $17.50 no SAF/911 you get: (which is a great plan!)
200 daytime min
Unlim. e/w after 5 pm
2500 text messages
CID
Enhance voicemail

The reason? Because of a stupid agreement between Apple and Fido/Rogers, they cannot give out generic credits. They can only give credit towards options. There is no 'value pack' credit (so the CSR said to me)

FYI, originally I was getting the exact same thing plus F2F/F2R for $25+SAF+911 = $32 + tax so I'm saving about $5...I guess that's not bad.

[Metropolis]

I got a iphone and the plan for 25+ tax for everything below
+ 6months unlimited local calling, and thats what i signed for. It took a lot of negotiation with the retention team :-0



Ok, finally got this plan:

This is how it breaks down, btw, in case any of you don't know:

If you have the iPhone (like me), you get:

Basic $17.50 Retentions plan:
200 daytime min
Unlim. e/w after 5 pm

Then they add $10 value pack which gives you:
2500 text messages
CID
Enhance voicemail

Then they offer you $10 credit for 2 years (even if you have a 3 year plan)towards either:
Unlim. incoming OR F2F/F2R

So for a total of: $27.50 no SAF/911, you get:
200 daytime min
Unlim. e/w after 5 pm
2500 text messages
CID
Enhance voicemail
Unlim. incoming

So I don't know how people are getting the above for only $25 (if they have the iphone that is)

Another option I was given was the $17.50 basic plan + CID credit. I decided to with the above plan instead.

If you don't have the iPhone you can get:
You get the basic $17.50 plan plus $10 credit towards the value pack so for $17.50 no SAF/911 you get: (which is a great plan!)
200 daytime min
Unlim. e/w after 5 pm
2500 text messages
CID
Enhance voicemail

The reason? Because of a stupid agreement between Apple and Fido/Rogers, they cannot give out generic credits. They can only give credit towards options. There is no 'value pack' credit (so the CSR said to me)

FYI, originally I was getting the exact same thing plus F2F/F2R for $25+SAF+911 = $32 + tax so I'm saving about $5...I guess that's not bad.

[shirley501]

Does Fido still carry the option of Fido to Fido/Rogers free?
When I called retention requiring about this option,I was told it was no longer available. Is that true?

[Metropolis]

The feedback I got was the retention plans being offered did not include the F2Rogers or have it as on option. :arrow:However on other discussion boards some people have suggested that they were able to get it with a retention plan


Does Fido still carry the option of Fido to Fido/Rogers free?
When I called retention requiring about this option,I was told it was no longer available. Is that true?

[kazoober]

What's the best deal on a plan for a new customer buying a iPhone?

[shirley501]

The feedback I got was the retention plans being offered did not include the F2Rogers or have it as on option. :arrow:However on other discussion boards some people have suggested that they were able to get it with a retention plan

Because the rep of retention dept. told me they couldn't offer the options which don't exist now.

[Metropolis]

Because the rep of retention dept. told me they couldn't offer the options which don't exist now.

Yeah I'm not sure how to help with that.. have you considered a callback service like telsair... if you have unlimited incoming calls.. its a service you pay for 10 bucks or less/month and it allows you to call out on a incoming call. (google telsair for its website)

Here is how it works

You call the access number .. its busy.. you hang up (no charge for the call)
It calls you back.. you pick up.. there's a dial tone
You dial like your calling normally

Result.. free call as long as you have unlimited package of some sort (unlimited incoming or my5 etc..etc.

I've used telsair for months great quality and calls nationwide. Seriously daytime minutes are irrelevant when you have this service

might be a suggestion to get your phone to be unlimited to every number

[pcpchan]

Because the rep of retention dept. told me they couldn't offer the options which don't exist now.

I don't think that the case. Either you are not talking to a "real" retention rep, or your rep doesn't know what he/she is doing. you said "exist", I assume you mean options/plans that are "exist" on their website, not on this thread.

I was offered 1000 LD minute by retention rep, but the non real retention rep would only tell me the only LD option available is $20/month for unlimit LD

Did you ask the rep to transfer you to retention department saying I wasn't satisfied with the deal being offered? Since Fido changes their menu so now it doesn't connect to retention right away.

[steven_s]

lol sweetness. i already knew about the customer relations but great post nonetheless. i haven't called them for a while and didn't think they'd do anything for me this time seeing in how A) i dont have the best track record with them as i've aruged about invoicing errors before B) i'm only 13 months into a 3 year agreement which already has been done through customer relations.

it's not the BEST plan but it's quite good imo.

$240 iphone + $110 admin fee for renewing contract before 2 years into 3 year contract - $95 fido dollars = ~$260

$30
150 day time min
unlimited e/w @ 8
unlimited incoming
unlimited fido to fido/rogers

$11
125 txt
vm
caller ID

- $10 monthly for the above
- $6.95 system access fee
- $0.50 911 charge

--------------------------

$31 x 1.13 = $35/month

i was going to argue for the $10 2500 txt, CID, VM package everyone seems to get but i really don't text THAT much and i figured this was good enough for now anyways. good luck to all those that calls in!

LOL oh, yeah, the best part was this was all done through customer SERVICE, didn't even forward me to relations!

[Statikkk]

lol sweetness. i already knew about the customer relations but great post nonetheless. i haven't called them for a while and didn't think they'd do anything for me this time seeing in how A) i dont have the best track record with them as i've aruged about invoicing errors before B) i'm only 13 months into a 3 year agreement which already has been done through customer relations.

it's not the BEST plan but it's quite good imo.

$240 iphone + $110 admin fee for renewing contract before 2 years into 3 year contract - $95 fido dollars = ~$260

$30
150 day time min
unlimited e/w @ 8
unlimited incoming
unlimited fido to fido/rogers

$11
125 txt
vm
caller ID

- $10 monthly for the above
- $6.95 system access fee
- $0.50 911 charge

--------------------------

$31 x 1.13 = $35/month

i was going to argue for the $10 2500 txt, CID, VM package everyone seems to get but i really don't text THAT much and i figured this was good enough for now anyways. good luck to all those that calls in!

LOL oh, yeah, the best part was this was all done through customer SERVICE, didn't even forward me to relations!

I think you could do a lot better, to be honest. Why settle for $31 a month when so many people here including myself have gotten the same plus 2500TXT and earlier evenings for $25+tax?

[ma678]

Just off the phone with the retention dept and got a similar plan as the following one except no expanded network or 6 months free local call. My bill will end up with $20.00 plus tax after my old $15.00 credit from next month.

Very nice Xmas gift for myself.

Thank you, RFD.


Just off the phone with retentions because my ambassador's plan is over this month (no longer working for FIDO)

I was offered
for $25
- 200 day time minutes
- unlimited incoming calls
- unlimited evening and weekends starting at 7pm
- caller ID
- Voice Mail
- 2500 text messages
- fido to fido
- expanded network
- no system access fee and 911 charge
- 6 months of unlimited local calling

and i optedfor a 8gb iPhone for $249 - wouldnt budge on a discount

[theshowman]

Has anyone been successful to get similar $25 or $27.50 plan offers (in the last few postings) WITHOUT a contract?

I just called and after 1/2hr of haggling and hassling, the best I could get was:
200 daytime
Unlimited incoming ($10 - $10 credit)
unlimited e/w after 7PM (not after 5PM)
F2F
vm/cid
2500 text message
SAF included

for a total of $35 - $10 credit for U/I = $25 + tax

but on a 2yr contract. They also let me choose a phone at contract price.

Based on previous postings, people have also been getting F2R, expanded network, and evening starting at 5PM for similar price as what was offered to me. :confused:

They wouldn't offer me anything without a contract, not even any credits (i.e, $10 off of my existing plan)

I've been with fido for a bit over 4yrs, on a similar plan as above, except no text messaging, and they were offering it to me WIHTOUT a contract for $41 - $10 credit + tax. The $10 credit just expired, and hence my calling!

[Dj_KayCee]

$25.00 -
200 DAYTIME MINUTES
FREE AFTER 5PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK
FREE FIDO 2 FIDO LOCAL

$30.00 -
6GB DATA

NO SAF/NO 911

$62.50 (TOTAL)

KayCee

[mcbain27]

$25.00 -
200 DAYTIME MINUTES
FREE AFTER 5PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK
FREE FIDO 2 FIDO LOCAL

$30.00 -
6GB DATA

NO SAF/NO 911

$62.50 (TOTAL)

KayCee


i have the exact same plan, but I told them to block the internet, so that I wouldn't have to get the data plan.

[adams7]

Does anyone know what the "Fido Agreement Credit" (FAC) is?

I read on another forum they will give you an FAC on a new phone if you go on a new contract or extend your current one.

I renewed an expired contract for 2 years about 2 months ago and ordered a new phone at the same time. I was expecting to pay almost $200 for the new phone (standard 2 year price on phone at that time), less some Fido$$. But now on my latest bill they seem to have charged me a little extra for the phone (phone took a long time to be shipped), but they also deducted a nice big FAC (and my Fido$$ as expected). I never expected an FAC or even heard of it before, I mean it's excellent because the phone's costing me a lot less than expected but shouldn't the Fido rep have told me about the FAC when I renewed?

The price of my phone (on 2 year contract) dropped A LOT a few days after I made the deal on the new contract/phone, does this have something to do with it? I called them when the price dropped to see if they would make an adjustment, the rep would not change anything, but maybe their billing software put in the FAC automatically?

[vtec88]

did you guys have to pay the 25 or $35 fee when switching over to their new plans with no SAF? I just got a retention deal about a month before they completely changed all their plans but now i feel like im getting ripped off because i'm still paying SAF. I tried calling back to get rid of SAF but they wouldnt budge and said i would need to pay the $25 fee if i wanted a new plan. What should i say when i call?

bump for an answer

[Inno]

$25.00 -
200 DAYTIME MINUTES
FREE AFTER 5PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK
FREE FIDO 2 FIDO LOCAL

$30.00 -
6GB DATA

NO SAF/NO 911

$62.50 (TOTAL)

KayCee

Did you get a cheap phone with this? Iphone maybe??!!

[Dj_KayCee]

Oh, I had an Iphone since July. I just called and was really reasonable with rentension. I orginally had

$17.50 Killer Fido
$15.00 Iphone Value Pack
$30.00 6GB data

I told them i'm paying about $70.00 for everything would a iphone voice and data be worth it with some special credits. and they gave me the plan above.

KayCee

Only downfall is that my new plan is under $31 so i have to pay a $50 iphone downgrade charge. it sort of sucks but i'll be saving in the long run.

[AdamAnK]

Got a similar deal from retentions:

$25.00 no system access fee
200 DAYTIME MINUTES
UNLIMITED WEEKENDS AND AFTER 7PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK (ALL NEW PLANS APPARENTLY HAVE THAT)
FREE FIDO 2 FIDO

This deal is good for 2 years, third year of contract add $10 a month.

Also got an 8Gb iPhone for $230 tax in, (had around $50 in fido dollars).
Got the same deal and phones for my wife and mom. I dunno if Ill get 911 fee for free, but thats only 50 cents.

I DID NOT GET A DATA DEAL AS I DONT NEED IT, WILL USE WIFI FOR BROWSING. I HAVE BEEN TOLD AT A FIDO STORE THAT YOU NEED DATA PLAN AS IPHONE UPDATES ITSELF EVERY NOW AND THEN AND YOU WILL PAY OUTRAGEOUS BILLS. THE GUY ON THE PHONE AT RETENTIONS TURNED OFF THE INTERNET OPTION AND I WILL NOT BE ABLE CONNECT TO THE FIDO DATA NETWORK, THEREFORE WONT BE ABLE TO ACCUMULATE ANY CHARGES.

Pretty darn happy :D

[natalienicole]

Hi everyone,

I had a bad experience once with a Customer Relations Guy.
If you ever have a rude CSR, file a complaint on the fido.ca website.
This guy was so rude, he said...

"You should be grateful to have the Cityfido plan at $40 per month. Others are paying $57... No other plan can have 1200 minutes used in a month... How did the Rep not tell you? It's written all over the websites... Are you telling me how to do my job?"

What an ASS.
Anyone can easily use over 1200 minutes with unlimited incoming and unlimited evenings and weekends...
And geez, $40 per month is still not a cheap price for a plan.
I keep this plan because it's my only phone line. So the convenience of unlimited all day/night is good for me.

This guy is from the Customer Relations Department!!!
So, I filed a complaint, and the head supervisor called me a few days later to discuss details and she was apologizing and felt really bad to have to deal with such a rude mean guy.
She gave me a huge one time credit towards my bill for dealing with an AASSSHOLE!!!

So, if any of you guys deal with someone rude and mean, FILE A COMPLAINT AND GET THE CSR'S NAME AND EMPLOYEE NUMBER!!!

I'm paying $60/mth for my cityfido:mad:

[ryuhosuke]

i know how you guys feel

i was paying 45 dollars and had the voicemail + caller ID w/ name for 11 dollars more

i was paying around like 67 dollars now i changed it to the loyalty program

[CSR]

Got a similar deal from retentions:

$25.00 no system access fee
200 DAYTIME MINUTES
UNLIMITED WEEKENDS AND AFTER 7PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK (ALL NEW PLANS APPARENTLY HAVE THAT)
FREE FIDO 2 FIDO

This deal is good for 2 years, third year of contract add $10 a month.

Also got an 8Gb iPhone for $230 tax in, (had around $50 in fido dollars).
Got the same deal and phones for my wife and mom. I dunno if Ill get 911 fee for free, but thats only 50 cents.

I DID NOT GET A DATA DEAL AS I DONT NEED IT, WILL USE WIFI FOR BROWSING. I HAVE BEEN TOLD AT A FIDO STORE THAT YOU NEED DATA PLAN AS IPHONE UPDATES ITSELF EVERY NOW AND THEN AND YOU WILL PAY OUTRAGEOUS BILLS. THE GUY ON THE PHONE AT RETENTIONS TURNED OFF THE INTERNET OPTION AND I WILL NOT BE ABLE CONNECT TO THE FIDO DATA NETWORK, THEREFORE WONT BE ABLE TO ACCUMULATE ANY CHARGES.

Pretty darn happy :D

I got a similar plan on a new activation with an Iphone for $199(friend who works at a certain wireless store called into retentions after 10 mins of activation).

He started off with the cheapest $10 voice + $15 data. This way he got me the iphone for $199 instead of $249 since my plan was going to change to something less than $30 to qualify for the $199 price. Called in and said I was going to cancel, removed data and got the following:

200 mins
1000 e/w @ 7pm
Free utl incoming
Free CID
*not sure about text (will check online and update)

$25/month

*This works because during the 1st 15 days, customers can cancel at anytime and return the phone.*

[natalienicole]

i know how you guys feel

i was paying 45 dollars and had the voicemail + caller ID w/ name for 11 dollars more

i was paying around like 67 dollars now i changed it to the loyalty program

Actually mine is:

City Fido unlimited 45.00
Surfing on Fido option 7.00 (I don't know what that is:confused:)
Voice message and Call display 9.00
911 emerg. 0.50
no saf

Subtotal: 61.65 + GST 3.08 + PST 4.93 = $69.66/mth.

Whats the loyalty program?:confused:

[tallshorty111]

$25.00 -
200 DAYTIME MINUTES
FREE AFTER 5PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK
FREE FIDO 2 FIDO LOCAL

$30.00 -
6GB DATA

NO SAF/NO 911

$62.50 (TOTAL)

KayCee


Damn that is good. Better than my plan for $27.50 and I don't have F2F

[krypton]

bump for an answer

nope I did not pay for switching, but renewed my contract

[superbundance]

Is there a name for that plan ?

$25.00 -
200 DAYTIME MINUTES
FREE AFTER 5PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK
FREE FIDO 2 FIDO LOCAL

$30.00 -
6GB DATA

NO SAF/NO 911

$62.50 (TOTAL)

KayCee

[ma678]

I'm afraid it's called New $25.00 retention plan.:lol:


Is there a name for that plan ?

[S.Chan]

Whats the loyalty program?:confused:

Loyalty Program (SAF/E911 still charged on them):
$20: 200 Day/UL E&W (7-8)
$25: 200 Day/1000 E&W (7-8)/UL Inc
$35: 250 Day/UL E&W (7-8)/UL Inc
$55 (shared b/w 2 lines): 300 Day/UL E&W (7-8)/UL Inc/UL Calls&SMS b/w accounts + $15 for each additional line
$65: 500 Day/UL E&W (7-8)/UL Inc/100 Canada LD

It's only for customers from pre-new Fido (i.e. still pay SAF).

[Dj_KayCee]

I dont believe it has a name, but i'm sure it's a standard plan from what i'm hearing, mine is a little better with free after 5pm and unlimited incomming for the 3 years of my contract because i had credits before and there just transferred over to this plan. there is only 3 plans that rentension offers right now

$17.50 - 200 daytime mins, free after 5pm and unlimited incomming text (they all come with unlimited incomming text i think?) but if your lucky they might throw in caller id free

$25 the plan i have or if not $27.50 like someoen said above

$40 - 700 daytime mins, free after 5pm, unlimited incomming, callerid and voicemail, i think i'm missing something, i know i posted it earlier in this post.

P.S. i know all this because i kept switching plans in the last 4 months, i'm official done, i think.. lolz.. can't wait for those new phone companies in 2009!!

Happy Holidays Everyone

KayCee

[mmagda]

I went thru a few plans myself.

Here is the current one; as i do not remember the old ones! :razz:

So 32$ tax in gets you:

400 daytime,
Unlim. EW @ 5pm
[15$] smartphone valuepack
NO saf/911

**this is due to receiving one 10$ and, one 5$ credit monthly
*the base plan is the 'new' EPP same thing as before less the SAF/911
The addt'l 200 minutes [on top of the EPP] cost me 10$/month

Killer deal in my humble opinion
:cheesygri

Last months 59$ tax in:
200 daytime,
Unli. EW @ 5pm
Unlim. Incoming calls
Smartphone valuepack
500 MB of data
No SAF/911, the unlim. incoming was 10$ add-on

cheers,
Mike

[oasis_njdevils]

I read this somewhere in page 50(ish) but can't seem to find it again. Wondering if someone can clarify this for me:

Looking to get a smartphone (or iphone) but can only get it if my plan is over $30 (or something) before taxes - or else I have to pay a fee. I'm a student so I am all about obtaining the cheapest plan possible - currently $25 before taxes and am looking to get something even cheaper :cheesygri. My contract is up in < 4 months so I looking to resign w/ new phone.

I read that people were getting the iphone for $199, with a data plan. But soon after, they'd call in again to remove Data. Are they removing Data w/o having to pay fee?

Now that I think of it, there probably isn't a loop hole. You just have to make the $30 cut-off to not pay the $50 fee for a smartphone.

Can someone please clarify my confusion...

Thanks in advance,

V-

[theshowman]

I called them back yesterday and managed (fairly easily) to get them to add 5PM calling, 6 months of free unlimited local calls as well as ensuring that I have expanded coverage for the same $25 price tag.
They also gave a Moto ROKkr U9 for free.

I'm pretty happy with the plan now, at least for the next couple of years.

Just to sum up for those interested, I got:
200 mins daytime
Unlimited incoming ($10 - $10 credit)
Unlimited e/w after 5PM upto 1000 mins.
Fido-2-Fido (local only)
vm/cid
2500 text message (non international)
Expanded Network
6 months of free unlimited outgoing (incoming already included)
SAF/911 included

for a total of $35 - $10 credit for U/I = $25 + tax in Ontario.

+ FREE MOTO ROKR U9 (well they used up $44 in my fido dollars and covered the rest on their own)

on a 2yr term.



Has anyone been successful to get similar $25 or $27.50 plan offers (in the last few postings) WITHOUT a contract?

I just called and after 1/2hr of haggling and hassling, the best I could get was:
200 daytime
Unlimited incoming ($10 - $10 credit)
unlimited e/w after 7PM (not after 5PM)
F2F
vm/cid
2500 text message
SAF included

for a total of $35 - $10 credit for U/I = $25 + tax

but on a 2yr contract. They also let me choose a phone at contract price.

Based on previous postings, people have also been getting F2R, expanded network, and evening starting at 5PM for similar price as what was offered to me. :confused:

They wouldn't offer me anything without a contract, not even any credits (i.e, $10 off of my existing plan)

I've been with fido for a bit over 4yrs, on a similar plan as above, except no text messaging, and they were offering it to me WIHTOUT a contract for $41 - $10 credit + tax. The $10 credit just expired, and hence my calling!

[mtlguyca]

I called them back yesterday and managed (fairly easily) to get them to add 5PM calling, 6 months of free unlimited local calls as well as ensuring that I have expanded coverage for the same $25 price tag.
They also gave a Moto ROKkr U9 for free.

I'm pretty happy with the plan now, at least for the next couple of years.

Just to sum up for those interested, I got:
200 mins daytime
Unlimited incoming ($10 - $10 credit)
Unlimited e/w after 5PM upto 1000 mins.
Fido-2-Fido (local only)
vm/cid
2500 text message (non international)
Expanded Network
6 months of free unlimited outgoing (incoming already included)
SAF/911 included

for a total of $35 - $10 credit for U/I = $25 + tax in Ontario.

+ FREE MOTO ROKR U9 (well they used up $44 in my fido dollars and covered the rest on their own)

on a 2yr term.

Instead of Fido-2-Fido, you could have had Fido 2 Fido , Fido 2 Rogers, Fido 2 Rogers Home

The option for either of these is 10$ a month....too bad you only have the fido2fido ...

[Longobongo]

signed an iPhone contract back in Aug. and would love to switch to this one, will probably give em a call this weekend


$25.00 -
200 DAYTIME MINUTES
FREE AFTER 5PM
CALLER ID
NAME DISPLAY
ENHANCED VOICEMAIL
2500 TEXT MESSAGES
UNLIMITED INCOMING
EXPANDED NETWORK
FREE FIDO 2 FIDO LOCAL

$30.00 -
6GB DATA

NO SAF/NO 911

$62.50 (TOTAL)

KayCee

[mrbiglund]

Ok, guys, i called and this is what i got:

Brand new Moto Z6W no charge
Unlimited E W starting at 5pm
200 Daytime minutes
Caller ID and Voice Mail
All this for $17.50+taxes on a 2 year contract.

What do you think guys? Is this good? Should I call them back and ask for something even better?

[adams7]

^^^ That's a pretty good deal, slightly better features than mine from 2 months ago (I didn't get 5 pm or voice mail) which is same price but I have no tax added. And I got unlimited incoming which for me is fantastic.

On the bargain price plans like this the caller ID usually only gives the caller's number, not their name.

Maybe ask for some free text messages.

Looks good as is even if they won't add on that stuff.

[mrbiglund]

Well, the csr did tell me that it includes name display as well. So, hopefully it will be displayed. It would of been nice to get unlimited incoming, but then again, i don't think i really need it, 5pm evenening will work good for me.

[et3rn1ty]

Hi guys, I would appreciate your opinions on my question below.
If I call retention and tell them I want to switch to rogers, would that help me getting a better deal (since they are pretty much the same company, would they care if you switch to rogers)? I'd like to get the Bold which Fido doesn't carry but if I can get a good retention plan, I might just renew my contract, get a phone from fido, resell it and use it to buy an unlocked bold.
What do you think?

[Metropolis]

Hi guys, I would appreciate your opinions on my question below.
If I call retention and tell them I want to switch to rogers, would that help me getting a better deal (since they are pretty much the same company, would they care if you switch to rogers)? I'd like to get the Bold which Fido doesn't carry but if I can get a good retention plan, I might just renew my contract, get a phone from fido, resell it and use it to buy an unlocked bold.
What do you think?

I've always been for buying unlocked phones.. and have used numerous BB on Fido. Keep in mind some of the cool features such as BB messenger, GPS and someone can correct me if I'm wrong but the data service isnt supported (on Fido). The Bold does have WIFI but there is a lot of glitches with its firmware which means your stuck with a possible lemon. Generally speaking unlocking does void the warranty unless you somehow were able to buy it factory unlocked.

But there are more prolific deal getters out her that might be able to add to this

[et3rn1ty]

I've always been for buying unlocked phones.. and have used numerous BB on Fido. Keep in mind some of the cool features such as BB messenger, GPS and someone can correct me if I'm wrong but the data service isnt supported (on Fido). The Bold does have WIFI but there is a lot of glitches with its firmware which means your stuck with a possible lemon. Generally speaking unlocking does void the warranty unless you somehow were able to buy it factory unlocked.

But there are more prolific deal getters out her that might be able to add to this

Is it true that we can't use the GPS feature on Fido? even with a 3rd party software?

[die4you]

yes...regular 17.50 dollars plan..

:razz::razz:

Ok, guys, i called and this is what i got:

Brand new Moto Z6W no charge
Unlimited E W starting at 5pm
200 Daytime minutes
Caller ID and Voice Mail
All this for $17.50+taxes on a 2 year contract.

What do you think guys? Is this good? Should I call them back and ask for something even better?

[PhoeniX Skye]

Ok, can somebody please tell me what they say to the Retentions Rep to get these deals? Tell them you're leaving them and BAM they give you this (the $25 deal), or what?

[Homeo]

Hey guys,
managed to get this deal... didn't even go through retentions.

17.50 no SAF
200 daytime
Unlimited E/W @ 5pm
$50 Bill credit ( good-will )
Value pack free for 3 months ( VM, CID, Missed call msg, etc.. )

Really wanted the recurring credit on the value pack
Now I'm looking to pick out a phone since the old one died. Any recommendations?

Was offered the Moto Z6W for free on 2 years, or $250 with no contact.

[4Sure]

Hi, does anyone know if the $30 6gb still available?

[PhoeniX Skye]

Ok, can somebody please tell me what they say to the Retentions Rep to get these deals? Tell them you're leaving them and BAM they give you this (the $25 deal), or what?.

[Dj_KayCee]

Who Is Eligible?
Month-to-month Fido subscribers who have been a customer for at least 3 months are eligible for retention plans, special discounts, or recurring credits. Prepaid users are not eligible for these.

What Can They Give Me?
They can offer recurring monthly credits for options, special retention plans, and further discounted handsets. Do note, however, that what they offer you differs depending on several factors: the Customer Relations Representative you talk to, your account status, your monthly spending, and your account history.

How Do I Reach Customer Relations?
There are two ways you can reach Customer Relations. The first method is to directly phone Fido Customer Relations (1-888-259-3436) and select the cancel my account option from the menu. The second way is to dial Fido Customer Service (1-888-481-3436 or *611), then request to cancel your account when a Customer Service Representative picks up.

[Dj_KayCee]

The $30 - 6GB Data Package is no longer offered.

[PhoeniX Skye]

Who Is Eligible?
Month-to-month Fido subscribers who have been a customer for at least 3 months are eligible for retention plans, special discounts, or recurring credits. Prepaid users are not eligible for these.

What Can They Give Me?
They can offer recurring monthly credits for options, special retention plans, and further discounted handsets. Do note, however, that what they offer you differs depending on several factors: the Customer Relations Representative you talk to, your account status, your monthly spending, and your account history.

How Do I Reach Customer Relations?
There are two ways you can reach Customer Relations. The first method is to directly phone Fido Customer Relations (1-888-259-3436) and select the cancel my account option from the menu. The second way is to dial Fido Customer Service (1-888-481-3436 or *611), then request to cancel your account when a Customer Service Representative picks up.

If you were replying to my question, I was actually asking what people say to the Retentions people to get the $25 deal, for example. I was never good at negotiating so I just wanted to know what some of you said to get the deal.

[PhoeniX Skye]

OK I just called and got a $30 plan to go with the iPhone.

[Dj_KayCee]

Hey, that's good to hear you got a plan thats fitting for you. It's not hard all you really need to do is be really reasonable with them, use your past billing invoices to your advantage, tell them what you use and don't use, and they'll put something together.

[little_asian_angel]

after being cut off, waited for a long time and then transferred tons of times, I got the same thing...

27.50 (I forgot to ask if that's in total or have to add tax):
200 airtime
voicemail and caller id
no service access fee and 911
unlimited evening and weekends starting 5pm
2500 text messages
F2F and F2R for the remainder of my contract (13 months)


Ok, finally got this plan:

This is how it breaks down, btw, in case any of you don't know:

If you have the iPhone (like me), you get:

Basic $17.50 Retentions plan:
200 daytime min
Unlim. e/w after 5 pm

Then they add $10 value pack which gives you:
2500 text messages
CID
Enhance voicemail

Then they offer you $10 credit for 2 years (even if you have a 3 year plan)towards either:
Unlim. incoming OR F2F/F2R

So for a total of: $27.50 no SAF/911, you get:
200 daytime min
Unlim. e/w after 5 pm
2500 text messages
CID
Enhance voicemail
Unlim. incoming

So I don't know how people are getting the above for only $25 (if they have the iphone that is)

Another option I was given was the $17.50 basic plan + CID credit. I decided to with the above plan instead.

If you don't have the iPhone you can get:
You get the basic $17.50 plan plus $10 credit towards the value pack so for $17.50 no SAF/911 you get: (which is a great plan!)
200 daytime min
Unlim. e/w after 5 pm
2500 text messages
CID
Enhance voicemail

The reason? Because of a stupid agreement between Apple and Fido/Rogers, they cannot give out generic credits. They can only give credit towards options. There is no 'value pack' credit (so the CSR said to me)

FYI, originally I was getting the exact same thing plus F2F/F2R for $25+SAF+911 = $32 + tax so I'm saving about $5...I guess that's not bad.

[PhoeniX Skye]

Well.. I got F2F.... I wonder if I could call back and ask them to switch it to UL incoming... do you think they would do that/

[sipjd64]

hey im buying a cell phone today. im buying the 25$ plan. do you guys think i can negociate for

F2F & F2R
evening and weekend @ 5
voicemail
caller ID

any trick on HOW to call them and negotiate?

[Vertigo]

hey im buying a cell phone today. im buying the 25$ plan. do you guys think i can negociate for

F2F & F2R
evening and weekend @ 5
voicemail
caller ID

any trick on HOW to call them and negotiate?

As a new client? No - they won't give you anything not on the website. :p

[sw1ft]

hey im buying a cell phone today. im buying the 25$ plan. do you guys think i can negociate for

F2F & F2R
evening and weekend @ 5
voicemail
caller ID

any trick on HOW to call them and negotiate?1. Call them and order any plan and phone.
2. Don't use the phone or make any calls.
3. Call back and ask them to cancel your contract based on their satisfaction guarantee:
http://www.fido.ca/web/content/faq/faq_new_owner?lang=en

Fido offers you a 15-day satisfaction guarantee.

At this point, they "might" transfer you to retentions to re-negotiate.

Hope this helps.

[sipjd64]

why cant i make any calls ? does that mean, when i receive my phone i do not put my sim card in the phone?

so basically, when i get the phone, i dont even open the box and just call them to cancel my plan?

[ma678]

How would you expect Fido to satisfy a new customer by losing money even if he/she doesn't even create a penny revenue?

If you were Fido, would you do so?


1. Call them and order any plan and phone.
2. Don't use the phone or make any calls.
3. Call back and ask them to cancel your contract based on their satisfaction guarantee:
http://www.fido.ca/web/content/faq/faq_new_owner?lang=en


At this point, they "might" transfer you to retentions to re-negotiate.

Hope this helps.

[Vertigo]

1. Call them and order any plan and phone.
2. Don't use the phone or make any calls.
3. Call back and ask them to cancel your contract based on their satisfaction guarantee:
http://www.fido.ca/web/content/faq/faq_new_owner?lang=en


At this point, they "might" transfer you to retentions to re-negotiate.

Hope this helps.

Afaik, retentions is willing to negotiate with clients who've been with Fido for 3 months at minimum. If you do manage to strike a deal prior to that, the rep would be breaking any number of policies.

[CSR]

Afaik, retentions is willing to negotiate with clients who've been with Fido for 3 months at minimum. If you do manage to strike a deal prior to that, the rep would be breaking any number of policies.

Wrong.. new customers have 15 or 30 days to refund the phone and cancel the contract at no cost. They are most vulnerable at this point and retention will do whatever they can to try to keep you as a new customer.

[ngold]

Afaik, retentions is willing to negotiate with clients who've been with Fido for 3 months at minimum. If you do manage to strike a deal prior to that, the rep would be breaking any number of policies.

The 3 months rule is one of the rules they can break. If you are within the refund period and let them know you have much better alternatives to fall back on (e.g. Bell Corporate Plan), they will break that rule.

But if someone just calls them and be like "may I..um...perhaps....i mean....maybe... get a little bit of discount, then the answer is no you cannot, bye and have a nice day." Then if necessary, they'll tell you there is a 3 month rule blahblahblah.

[sipjd64]

ok so i just got my phone and now what? i call retention? and say what?

can you guys give me some arguments to have a better plan?

im on the 25$ plan

thanks!

[CSR]

ok so i just got my phone and now what? i call retention? and say what?

can you guys give me some arguments to have a better plan?

im on the 25$ plan

thanks!

Tell them XyZ is offering abc, and want them to match it otherwise you'll return the phone and go with them... but would rather not go through the hassel. Set the tone as you wish from nice and curious to threatening, angry... see what works.

[sipjd64]

alright thanks!

any other tricks?

[sw1ft]

why cant i make any calls ? does that mean, when i receive my phone i do not put my sim card in the phone?

so basically, when i get the phone, i dont even open the box and just call them to cancel my plan?I believe their warranty is 15 days or 15 minutes (can't recall).


How would you expect Fido to satisfy a new customer by losing money even if he/she doesn't even create a penny revenue?

If you were Fido, would you do so?Easy, you threaten that you're considering switching to a different provider because their plans are better. As for lost revenue, try opportunity costs.


Afaik, retentions is willing to negotiate with clients who've been with Fido for 3 months at minimum. If you do manage to strike a deal prior to that, the rep would be breaking any number of policies.
It's been done in the past. Haven't followed this thread in years.

[Qube]

8+ years with them. Got a lady. Got nothing.

Try again.

[ngold]

ok so i just got my phone and now what? i call retention? and say what?

can you guys give me some arguments to have a better plan?

im on the 25$ plan

thanks!

Just remember it's their JOB to give you retention plans. They give away hundreds of retention plans per day, and heard thousands of different arguements already, so you don't really need to argue much. Just don't be mean to them and you'll be good.

[nahman]

just called and spoke to a very nice french-canadian sales rep, and was offered two iphone plans:

1.
$199 iphone
250 daytime
unlimited eve/wknds 5pm
unlimited incoming
voice mail + caller ID
100 CDN long distance
200 text msgs
500mb data
no saf or 911 fees
$67.80 (tax incl)

2.
$249 iphone
200 daytime
unlimited eve/wknds 5pm
unlimited incoming
voice mail + caller ID
2500 text msgs
unlimited fido to fido
no SAF or 911
500mb data
$56.50 (tax incl)

I'm leaning towards the 2nd one, because i don't use much long distance, and my current plan is only 100 daytime + unlimited incoming and i never go over the daytime mins (so 50 more doesn't matter)...

Both plans are for 3 year contracts. Is it true that the only way to get an iphone is on a 3 year contract? The sales rep told me that there is no way around it if I want an iphone. I'm a little hesitant to be locked into a 3 year plan, although i've been with fido for 5 years.

[lowboy]

I resigned a contract in July to get the iPhone, but my plan was bunk.

So I just called up and got the plan below, but they would only give me a $5 credit toward the $10 unlim. incoming, so it ended up being $32.50 for the plan.


Basic $17.50 Retentions plan:
200 daytime min
Unlim. e/w after 5 pm

Then they add $10 value pack which gives you:
2500 text messages
CID
Enhance voicemail

Then they offer you $10 credit for 2 years (even if you have a 3 year plan)towards either:
Unlim. incoming OR F2F/F2R

So for a total of: $27.50 no SAF/911, you get:
200 daytime min
Unlim. e/w after 5 pm
2500 text messages
CID
Enhance voicemail
Unlim. incoming

[billyjoebob99]

My contract with fido is expiring in about a month (I am on a student plan) and am planning on calling retentions about a new phone plan. I was wondering if anyone has been able to get free fido to fido, unlimited incoming and unlimited evenings at 5pm, on the $25 plan everyone seems to be getting, without having to sign a new contract?

Thanks

[PhoeniX Skye]

I just received my iPhone 3G.... but there was no SIM card in the package. They are supposed to send a new SIM card with it right???

[Inno]

I just received my iPhone 3G.... but there was no SIM card in the package. They are supposed to send a new SIM card with it right???

It is usually package in a small silver coloured card holder about 3 X 4 inches.

[dbzsr]

I have the fido killer plan, I know its not transferable,
if I talk to retention, and get a plan, say with added caller id, would that plan be transferable?

[tigger03]

It's been done in the past. Haven't followed this thread in years.

+1 ... I negotiated a $10 credit each month for the remainder of the contract 2 days into the plan ;)

[ngold]

My contract with fido is expiring in about a month (I am on a student plan) and am planning on calling retentions about a new phone plan. I was wondering if anyone has been able to get free fido to fido, unlimited incoming and unlimited evenings at 5pm, on the $25 plan everyone seems to be getting, without having to sign a new contract?

Thanks

Without 2500 text, and have 1000min evening/weekend instead of unlimited, then yes. If you want 2500 text as well, then unlimited incoming is not so foreseeable at $25.

[604girl]

I just received my iPhone 3G.... but there was no SIM card in the package. They are supposed to send a new SIM card with it right???


For both of my iphones it was inside the iphone in the slot

[PhoeniX Skye]

For both of my iphones it was inside the iphone in the slot

So it is.... haha thank you! I didn't expect it to be in the box because it was all packaged and protected and all.

[giltron]

I have followed this thread and it has been helpful.

My wife and I managed to get a decent deal with retentions.

200 anytime minutes
unlimited incoming/outgoing for evenings and weekends
unlimited fido-to-fido
caller id
voicemail
2500 text messages
6 months unlimited local calling

$ 25 + tax (no SAF)

Ended up picking up an iphone after the renewal with a data block.

[Morten]

Just tried to get through to Fido Customer Relations (1-888-259-3436), but it seems to just go to the standard menu with no cancel option. Are these guys not working today?

[ma678]

Has Fido changed Retention number again?


Just tried to get through to Fido Customer Relations (1-888-259-3436), but it seems to just go to the standard menu with no cancel option. Are these guys not working today?

[steven_s]

yeah they have changed it. it goes straight to the automated message system and if you press "0" it goes through to customer service instead. i have no idea what the customer relations # is changed to now

[st7860]

there it is.

[Morten]

Are you saying the new number for Fido is 1-866-279-3436???

[Inno]

Are you saying the new number for Fido is 1-866-273-3436???

Actually the secret direct RETENTION number is 866-279-3436. But you are not supposed to know it, so when you call pretend you have been tranferred from a regular CSR.

[Inno]

snip

I'm pretty happy with the plan now, at least for the next couple of years.

Just to sum up for those interested, I got:
200 mins daytime
Unlimited incoming ($10 - $10 credit)
Unlimited e/w after 5PM upto 1000 mins.
Fido-2-Fido (local only)
vm/cid
2500 text message (non international)
Expanded Network
6 months of free unlimited outgoing (incoming already included)
SAF/911 included

for a total of $35 - $10 credit for U/I = $25 + tax in Ontario.

+ FREE MOTO ROKR U9 (well they used up $44 in my fido dollars and covered the rest on their own)

on a 2yr term.

I was 9 months into a 3 year contract where I had gotten a pretty good deal but wanted to call back to see if I could do any better now that the SAF is "gone".

I got basically the plan above less $15 credits, which brings it down to $20 per month plus tax.

Since I had already gotten a $200 goodwill credit plus a new Samsung in March, they wouldn't do anything phone-wise, but at least I got a decent $20 plan. I especially like the Unlimited Incoming they added since I get more calls than I make during the day.

FYI, I have been with Fido since the last ice age, i.e. 1998, always pay on time and have two lines in my account.

[Morten]

Actually the secret direct RETENTION number is 866-279-3436. But you are not supposed to know it, so when you call pretend you have been tranferred from a regular CSR.

That number works... called, didn't like what they offered so I told them I would cancel my phone when my contract is up in 2 months. I will try again to see what they can do.

Thanks for the number.

[leshii123]

thanks for the retention number!

spoke with them several times was offered (finally)
-----------------------------------------------
($25 retention plan)
200 daytime minutes
unlim eve/wknds @7pm (see below)
2500 text messages
unlimited local fido-to-fido
voicemail + CID
------------------------------------------------
on top of that finally got
unlim eve/wknds @ 5pm (all I needed)

+ 500MB data

====
$60+tax (no SAF/911)

[sipjd64]

Called Rentention, told him that i was going to change for telus because they have much more phone selection and the plans are better (i dont know if its true :P)

OLD PLAN
------------------------------------------------
100 min. daytime
unlimited text msg
unlimited eve/weekend @ 7
25$ + tax / month
------------------------------------------------
NEW PLAN;

200 min. daytime
unlimited text msg
unlimited eve/weekend @ 5
Caller ID
voice mail

17.50 + tax / month

-----------------------------------------------

im happy with that, going to call back in a month or 2 and ask for unlimited incoming =D

[kkokko]

So my retention plan was going to expire a month later, and I wanted to get the iphone with contract deal w/o data plan. I asked the rep if my current plan will stay the same after I purchased the contract/iphone he said yes, so I assumed that I would get my retention package for the contract. But when I checked the next month my bill came back to normal w/o the retention discounts.

Will I be able to negotiate another retention deal? or am I screwed

[mmpawannabe]

i have the exact same plan, but I told them to block the internet, so that I wouldn't have to get the data plan. for
how long were you with fido?? because when i called they said i wasnt eligible for that plan because i havent been with them long enough :S im in my 15 day guarantee r they lying?

[wildGecko]

1st post!! I would just call and tell them u want to cancel your plan. Anything to get to their retention department. Just mention it's obvious they forgot to apply the discounts... why would u accept an extension on your contract without the discounts??

They would be ******** to think otherwise. My experience is if ur nice, customer service is usually more than happy to work things out with you. Had a similar problem with them once and it worked out in the end.


So my retention plan was going to expire a month later, and I wanted to get the iphone with contract deal w/o data plan. I asked the rep if my current plan will stay the same after I purchased the contract/iphone he said yes, so I assumed that I would get my retention package for the contract. But when I checked the next month my bill came back to normal w/o the retention discounts.

Will I be able to negotiate another retention deal? or am I screwed

[barking frog]

I called a couple days ago and was offered:

200 daytime minutes
Unlimited E/WE @ 7pm
2500 text, VM, CID
$50 credit

for $25/mo + tax

They said that in order to accept this plan I must sign a 2 year contract. Can anyone confirm this? (Before, I was month-to-month.) In any event, the deal is worse than what other people here are getting. Any advice?

I'm thinking of getting the iPhone which requires a 3yr commitment anyways. Would I be able to negotiate a better deal?

I'm curious -- are first-line CSRs able to cancel accounts, or does it have to go through retentions? If let's say I do cancel my plan, will there be a grace period to renew my service?

[Kasakato]

I called a couple days ago and was offered:

200 daytime minutes
Unlimited E/WE @ 7pm
2500 text, VM, CID
$50 credit

for $25/mo + tax

They said that in order to accept this plan I must sign a 2 year contract. Can anyone confirm this? (Before, I was month-to-month.) In any event, the deal is worse than what other people here are getting. Any advice?

I'm thinking of getting the iPhone which requires a 3yr commitment anyways. Would I be able to negotiate a better deal?

I'm curious -- are first-line CSRs able to cancel accounts, or does it have to go through retentions?

Thats pretty much the standard package, minus unlimited Fido to Fido, but you have the $50 credit in place. First line CSRs cannot cancel your account, but anyone making you the above offer can.

[frankyw]

I'm thinking of getting the iPhone which requires a 3yr commitment anyways. Would I be able to negotiate a better deal?

Yes, yesterday I got the following with an Iphone:

$25
200 daytime minutes
Unlimited E/WE @ 5pm
2500 text, VM, CID
Unlimited Fido 2 Fido
Unlimited Incoming
Expanded Network

To that I added a $30 1GB data (grrr no 6GB).

Question: I have not seen my bill yet, but does anyone know how much credit this package involves? I ask as I heard they can apply up to the value of the package as credits, i.e. $25. I have 15 days in which to improve on this :D

[heiachi]

frankyw...are u a brand new fido customer and you got this amazing deal? i am 1.5 yrs into my 3 yr agreement and they gave me this same plan for 30 bucks...cuz for unlimited incoming they wanted to charge me 5 bucks and they only gave me evenings at 7 pm...i have tried with 2 people already and they are not willing to budge...they say its their best plan but i know they could do better from all the postings here...i would like to get all options for 25 bucks a month - the fido 25 dollar retention plan from RFD :twisted: any idea on how to approach the customer relations rep regarding getting this plan? i dont mind reupping for 3 more yrs with this plan and get an iphone too. any suggestions would be helpful...thanks :|

[Metropolis]

:

$25
200 daytime minutes
Unlimited E/WE @ 5pm
2500 text, VM, CID
Unlimited Fido 2 Fido
Unlimited Incoming
Expanded Network

[/QUOTE]


frankyw...are u a brand new fido customer and you got this amazing deal? i am 1.5 yrs into my 3 yr agreement and they gave me this same plan for 30 bucks...cuz for unlimited incoming they wanted to charge me 5 bucks and they only gave me evenings at 7 pm...i have tried with 2 people already and they are not willing to budge...they say its their best plan but i know they could do better from all the postings here...i would like to get all options for 25 bucks a month - the fido 25 dollar retention plan from RFD :twisted: any idea on how to approach the customer relations rep regarding getting this plan? i dont mind reupping for 3 more yrs with this plan and get an iphone too. any suggestions would be helpful...thanks :|

Here is some tips to the above

1) Call back for 6 months unlimited local calling
2) By agreeing to a Data plan that gives them the incentive to drop the standard $30 SAV plan to $25 (ie eve start @5)
3) Sign a 3 year deal may get you that as well not sure if you still into an existing 3yr term

Save more by
1) I was able to bring my SO over.. from Rogers to fido on the same retention plan. Not possible if you try getting a Rogers Retention plan for a new client

[Inno]

Yes, yesterday I got the following with an Iphone:

$25
200 daytime minutes
Unlimited E/WE @ 5pm
2500 text, VM, CID
Unlimited Fido 2 Fido
Unlimited Incoming
Expanded Network

To that I added a $30 1GB data (grrr no 6GB).

Question: I have not seen my bill yet, but does anyone know how much credit this package involves? I ask as I heard they can apply up to the value of the package as credits, i.e. $25. I have 15 days in which to improve on this :D

As I had it explained by a CSR, the standard $25 retention plan (no credits) is everything you have except no U/I and Evgs/Wkds. after 7. Since U/I and the 5pm upgrade cost $10 + $5, I assume you have $15 in credits.

I got basically the same thing for $5 less (i.e. $20 after $15 credits) cuz I didn't care about 5pm, 7pm is fine for me, rather save $5.

[usernameinuse]

I called a couple days ago and was offered:

200 daytime minutes
Unlimited E/WE @ 7pm
2500 text, VM, CID
$50 credit

for $25/mo + tax

They said that in order to accept this plan I must sign a 2 year contract. Can anyone confirm this? (Before, I was month-to-month.) In any event, the deal is worse than what other people here are getting. Any advice?

I'm thinking of getting the iPhone which requires a 3yr commitment anyways. Would I be able to negotiate a better deal?

I'm curious -- are first-line CSRs able to cancel accounts, or does it have to go through retentions? If let's say I do cancel my plan, will there be a grace period to renew my service?


THATS BS, YOU DONT NEED TO SIGN A 2 YEAR CONTRACT FOR THE ABOVE. The only time you would need to sign a contract is if you are getting unlimited incoming or a data related plan as those are built into the codes and the CSRs have no way around it..thats for Rogers but I'm assuming it is the same thing since they are the same company.

[chiggs]

quick question. I'm about to renew my 2 year retention plan with 11 months left into a new 2 year contract for the iPhone. My question: when you guys say you are getting an iPhone, what's the price you are paying for the phone with no data?

They quoted me $249 for a 2 year contract with no data. The plan is the same as most of the recent plans posted: 200 daytime, unlimited even/weekends @ 5pm, unlimited incoming, free fido-to-fido, free voicemail/Caller ID/2500 texts...


Does the retention team offer 3 months free? I know they will give me 6 months unlimited, but I want 3 months FREE on my plan.

[frankyw]

frankyw...are u a brand new fido customer and you got this amazing deal? i am 1.5 yrs into my 3 yr agreement and they gave me this same plan for 30 bucks...
No, I've been a customer for 3.5 years plus I signed up for another 3 years so that must be why I got the slightly better deal.


As I had it explained by a CSR, the standard $25 retention plan (no credits) is everything you have except no U/I and Evgs/Wkds. after 7. Since U/I and the 5pm upgrade cost $10 + $5, I assume you have $15 in credits.
Hmmm so in theory I should be able to get another $10 in credits. I tried to get visual voicemail thrown in on a 3 year plan but they would not budge.

[barking frog]

THATS BS, YOU DONT NEED TO SIGN A 2 YEAR CONTRACT FOR THE ABOVE. The only time you would need to sign a contract is if you are getting unlimited incoming or a data related plan as those are built into the codes and the CSRs have no way around it..thats for Rogers but I'm assuming it is the same thing since they are the same company.I talked to two customer relations reps today and both of them said it's necessary to sign a two year contract, possibly because I was month2month before.

I managed to get early evenings and weekends thrown in today, but no unlimited incoming.

[sipjd64]

i just called retention, do you guys think if i call back and ask for unlimited incoming theyre gonna let me have it?


i have the following;

200 min daytim
free evening & weekend @ 5
VM, CI
unlimited text message


i really want unlimited incoming but im not sure if theyre gonna let me have it.... any suggestions?

[Inno]

No, I've been a customer for 3.5 years plus I signed up for another 3 years so that must be why I got the slightly better deal.


Hmmm so in theory I should be able to get another $10 in credits. I tried to get visual voicemail thrown in on a 3 year plan but they would not budge.

If you think you will get $25 in total credits, good luck! I have been with Fido since 1998 and only got $15 in credits.

Let us know if you succeed.

[mmpawannabe]

Hey guys,

So I called fido and told them I was offered a really good plan with telus. Told them that I don't really want to switch providers but if i have to i will. The lady was nice and said that she could offer me this:

For $25 per month:
200 minutes
Evenings and weekends @ 7pm
CID, CF, CC, VM
2500 txt
Unlimited F2F

Then i told her i really needed unlimited incoming and thats what telus was offering. She then put me on hold for a while and came back to tell me that I would have unlimited incoming for the same price:lol:! I tried pushing for unlimited evenings and weekends at 5 but didnt get it.

I am satisfied :cheesygri. It really depends on who u get, when i tried once before the lady was rude and said i wasnt eligible for the that i just got ^

[Inno]

Hey guys,

So I called fido and told them I was offered a really good plan with telus. Told them that I don't really want to switch providers but if i have to i will. The lady was nice and said that she could offer me this:

For $25 per month:
200 minutes
Evenings and weekends @ 7pm
CID, CF, CC, VM
2500 txt
Unlimited F2F

Then i told her i really needed unlimited incoming and thats what telus was offering. She then put me on hold for a while and came back to tell me that I would have unlimited incoming for the same price:lol:! I tried pushing for unlimited evenings and weekends at 5 but didnt get it.

I am satisfied :cheesygri. It really depends on who u get, when i tried once before the lady was rude and said i wasnt eligible for the that i just got ^

You did very well to get this! Unlimited Incoming is a really valuable feature.

[sunnyminz]

This is what I got on a 2 year contract:
200 Daytime minutes
Unlimited evenings & weekend
Early start at 5 pm – 8 am
Fido to Fido
Unlimited incoming
Call Display
Name Display
Voice Mail
2500 text messages
Total - $20 + Tax

Free Samsung Jack, was offered to me at $150 minus $106 Fido Dollars minus some credit so basically got the phone for free!

I was paying around $48 including taxes for:
150 Daytime minutes
Unlimited evenings and weekends
Early start at 7 pm
Unlimited incoming
Call Display
Name Display
Voice Mail
100 text messages

So a saving of about $25 a month plus a lot of extras!! I'm really impressed by Fido

[torontolove]

is this "Evenings and weekends @ 7pm" unlimited eve. weekends?


Hey guys,

So I called fido and told them I was offered a really good plan with telus. Told them that I don't really want to switch providers but if i have to i will. The lady was nice and said that she could offer me this:

For $25 per month:
200 minutes
Evenings and weekends @ 7pm
CID, CF, CC, VM
2500 txt
Unlimited F2F

Then i told her i really needed unlimited incoming and thats what telus was offering. She then put me on hold for a while and came back to tell me that I would have unlimited incoming for the same price:lol:! I tried pushing for unlimited evenings and weekends at 5 but didnt get it.

I am satisfied :cheesygri. It really depends on who u get, when i tried once before the lady was rude and said i wasnt eligible for the that i just got ^

[billyjoebob99]

I agree that is a really good deal... To add to torontolove's question, Are you currently on a contract? did you have to sign a new contract and if so for how long?


Hey guys,

So I called fido and told them I was offered a really good plan with telus. Told them that I don't really want to switch providers but if i have to i will. The lady was nice and said that she could offer me this:

For $25 per month:
200 minutes
Evenings and weekends @ 7pm
CID, CF, CC, VM
2500 txt
Unlimited F2F

Then i told her i really needed unlimited incoming and thats what telus was offering. She then put me on hold for a while and came back to tell me that I would have unlimited incoming for the same price:lol:! I tried pushing for unlimited evenings and weekends at 5 but didnt get it.

I am satisfied :cheesygri. It really depends on who u get, when i tried once before the lady was rude and said i wasnt eligible for the that i just got ^

[Morten]

This is what I got on a 2 year contract:
200 Daytime minutes
Unlimited evenings & weekend
Early start at 5 pm – 8 am
Fido to Fido
Unlimited incoming
Call Display
Name Display
Voice Mail
2500 text messages
Total - $20 + Tax



I can't seem to get the 5pm evenings and weekends out of them, so I haven't signed a new agreement yet. You got lucky...

[Inno]

I can't seem to get the 5pm evenings and weekends out of them, so I haven't signed a new agreement yet. You got lucky...

I didn't get 5pm either, but I got everything else + Extended Network for $20 after credits. EN will save me more $ than 5 pm when I am travelling around in the boonies.

[sunnyminz]

I can't seem to get the 5pm evenings and weekends out of them, so I haven't signed a new agreement yet. You got lucky...

I got a really nice rep. I asked her to get it till 6 pm and she gave it to me till 5! I was like awesome!

[Mugen123]

This is what I got on a 2 year contract:
200 Daytime minutes
Unlimited evenings & weekend
Early start at 5 pm – 8 am
Fido to Fido
Unlimited incoming
Call Display
Name Display
Voice Mail
2500 text messages
Total - $20 + Tax

thats a really good plan, what did you say exactly?? did u wait till your contract was up before you called?

[pipipoopee]

So I've been waiting for this moment, to call Fido Retentions and see if I could get a good plan:

Called in the first time, CSR couldn't offer me anything better than just docking a dollar off of my Call Display and giving me extra text messages (by the way, I don't text more than 50 texts a month)

Called in the second time, got a really helpful CSR who tried doing everything his department could allow him to do, but knowing it wasn't good enough, he forwarded me to "Customer Relations" (or maybe I misheard and it was "retentions"). The lady I was forwarded to there was really helpful, and offered me the following plans based on the idea of a 3-year agreement:

Old Plan
100 Daytime Minutes
1000 E/W starting at 7pm
Unlimited Incoming Calls
= subtotal of $25

Additional Chargers:
$5 100 text messages
$7 Call Display
$6.95 System Access Fee
$0.50 911 Fee

All comes to $44 something (if I haven't gone over on my minutes)

Option 1
200 Daytime Minutes
1000 E/W starting at 7pm
Unlimited local incoming calls
Call Display
Voicemail
200 text messages
6-months of unlimited local calling
SAF and 911 included
Total for Option 1 (including tax) = $28.25

Option 2
200 Daytime Minutes
Unlimited E/W starting at 7pm
Unlimited Fido to Fido
Unlimited local incoming calls
Call Display
Voicemail
2,500 text messages
6-months of unlimited local calling
SAF and 911 included
Total for Option 2 (including tax) = $33.60

Unfortunately, as I was trying to see if I could get the lady to do a E/W starting at 5pm instead of 7pm and reduce the amount of text messages (to like 100 text messages), the battery on my cell phone died. Luckily, the lady told me earlier that she had recorded these plans she offered me as a memo on my account and I could always refer back to it.

So third time calling back (once I managed to find a phone and time to call out of), I got another CSR who saw the memo and forwarded me to this really stern sounding lady (who kept calling me "ma'am"), who pretty much didn't do anything to listen to my needs. She just kept pushing the plan that was written on the memo under my account to me, and kept asking, "Which one do you want?" So I thought it would be useless to talk to her, and just asked her if she could do some changes to the plan. She bluntly said no, but offered the following plan:

Option 3
200 Daytime Minutes
Unlimited E/W starting at 5pm
Unlimited local incoming calls
Call Display
Voicemail
SAF and 911 included
Total for Option 3 = $27.04 + tax = $30.29

Looks pretty feeble to my other options, so I just told her I will have to consider it and get back to them. She assured me that these plans that were offered to me will be kept as a memo under my account. And that was that.

So the question is, which is the better plan (I would think the second one) and is there any way I could ask for my early E/W and reduce the text messages that I do not need?

P.S. If a CSR ever calls you "sir" or "ma'am", usually they're pretty tight-assed about things.

So I didn't phone into Fido after a while (at least 2 weeks or so), and I finally decided I wanted an iPhone (with 3-year agreement), and I thought I would see if I could have them include 100 text messages with Option 3.

Got forwarded into Customer Relations again, and after a while of talking back and forth on what I wanted, the lady finally suggested that I take Option 2. I told her that I do not want to go over more than $30 for my plan (plus taxes), and the lady told me that apparently Option 2 is actually $28.25 (tax included) and that that would be a better deal for me. I was pleasantly surprised, but hiding my surprise. I told her that I am a student (which I am), and I usually go over my 100 daytime minutes given that I am very careful about using my minutes, and that 200 minutes might not even cut it. So I told her that I wanted early unlimited E/W starting at 5pm. After a while of persuading her, I finally got it! :lol:

So with buying an 8GB iPhone using my Fido Dollars and a 3-year agreement, this is the plan I ended up with:

200 daytime minutes
Unlimited E/W starting from 5pm
Unlimited incoming local calls
Unlimited Fido to Fido
Call Display
Name Display
Voicemail
2500 text messages
SAF and 911 included
Total (with tax) = $28.25

I think this is a pretty good plan. I was actually afraid they wouldn't budge anymore given that I have talked to Customer Relations twice before.

[mmpawannabe]

is this "Evenings and weekends @ 7pm" unlimited eve. weekends?


I agree that is a really good deal... To add to torontolove's question, Are you currently on a contract? did you have to sign a new contract and if so for how long?


Yes Unlimited Evenings and Weekends @ 7
Signed up for a 3 year contract. Was prepaid Fido customer for about a year, decided it was wayy cheaper than prepaid.
Got a 8 GB iPhone, used my accumulated Fido dollars to offset the cost. If you dont want to a new phone, I think you can get away with a 2 year contract.

[newfbc]

I got a GREAT plan!

Unlimited anytime calling
Unlimited data
Unlimited text
Unlimited MMS
Caller ID
Voice Mail
Who Called
Instant Messaging

and a bunch of other things I can't remember!!

For all this.. Fido is sending me a cheque each month for $24.99

GREAT DEAL!!

Helps to get a really good rep.

Ron.
;)

[mmpawannabe]

So I didn't phone into Fido after a while (at least 2 weeks or so), and I finally decided I wanted an iPhone (with 3-year agreement), and I thought I would see if I could have them include 100 text messages with Option 3.

Got forwarded into Customer Relations again, and after a while of talking back and forth on what I wanted, the lady finally suggested that I take Option 2. I told her that I do not want to go over more than $30 for my plan (plus taxes), and the lady told me that apparently Option 2 is actually $28.25 (tax included) and that that would be a better deal for me. I was pleasantly surprised, but hiding my surprise. I told her that I am a student (which I am), and I usually go over my 100 daytime minutes given that I am very careful about using my minutes, and that 200 minutes might not even cut it. So I told her that I wanted early unlimited E/W starting at 5pm. After a while of persuading her, I finally got it! :lol:

So with buying an 8GB iPhone using my Fido Dollars and a 3-year agreement, this is the plan I ended up with:

200 daytime minutes
Unlimited E/W starting from 5pm
Unlimited incoming local calls
Unlimited Fido to Fido
Call Display
Voicemail
2500 text messages
SAF and 911 included
Total (with tax) = $28.25

I think this is a pretty good plan. I was actually afraid they wouldn't budge anymore given that I have talked to Customer Relations twice before.

Just out of curiosity, were you on contract with your old plan? If yes, how far were you into it....and did it cost anything to break it?

I know someone who has a similar plan (100 Weekday/1000 Weekends/Weeknights @7, Call Display - for about $30 after SAF/911 and Tax) , but is only 1 year into a 3 year contract.

One other thing I noticed....all previously contracted customers are still forced to pay SAF eventhough Fido has dropped it for new customers...what's the deal with that?

[sunnyminz]

I got a GREAT plan!

Unlimited anytime calling

Isn't that the old City Fido deal?..did you get Unlimited calling for 6 months or a year? or for the whole contract?

[jcheng1007]

I've finally decided to give a call to Fido after reading all these posts of such great plans. I told them I was being offered a corporate plan from my company and that they would take care of my early cancellation fees (I have about 8 months left on my contract). I provided details of my supposedly corporate plan and here's what they offered me:

200 minutes anytime
unlimited evenings (7pm) and weekends
Call display and enhanced voicemail
2500 text messages
Unlimited Fido to Fido
1000 minutes of long distance (I specifically asked for this, I need it)
SAF included
Expanded network coverage(Rogers coverage)
No contract

:cheesygri

[Inno]

I've finally decided to give a call to Fido after reading all these posts of such great plans. I told them I was being offered a corporate plan from my company and that they would take care of my early cancellation fees (I have about 8 months left on my contract). I provided details of my supposedly corporate plan and here's what they offered me:

200 minutes anytime
unlimited evenings (7pm) and weekends
Call display and enhanced voicemail
2500 text messages
Unlimited Fido to Fido
1000 minutes of long distance (I specifically asked for this, I need it)
SAF included
Expanded network coverage(Rogers coverage)
No contract

:cheesygri

Wow, the LD plan is great! What is this worth if you add it as an option?

[jcheng1007]

Wow, the LD plan is great! What is this worth if you add it as an option?


No sure what the cost of LD is but on their site, it's listed as $20 for unlimited. I called retentions specifically for the LD option so works out for me I guess.

[matkun]

Isn't that the old City Fido deal?..did you get Unlimited calling for 6 months or a year? or for the whole contract?

Did you miss this part of his post?



and a bunch of other things I can't remember!!

For all this.. Fido is sending me a cheque each month for $24.99

GREAT DEAL!!

Helps to get a really good rep.

Ron.
;)


He's poking a bit of fun at the amazing deals people are getting.. this is turning into a bit of a retention epeen thread.

[Poepoies]

Anyways, was a really good experience, not scary at all :razz: even with the music when waiting!

I did not call retentions directly; talked to a nice CSR about plans, and then mentioned components of deals that others were getting here... He noted that he could not offer as competitive plans. Then I suggested that maybe retentions could, he said that there would have to be a reason to transfer me over.

Then I joked about the possibility of canceling my account RIGHT NOW, and he said, "Oh yeah, I can definitely transfer you to retentions". Had a good laugh. The retentions lady was nice and courteous and I was pleased even though my call got dropped twice, they called back.

Was offered 2 options:

No-Contract:

$25+tax
200 anytime minutes
Unlimited Incoming
1000 E/W minutes
Call Display
System + 911 Fee Incl.

2yr Contract
$35+tax
200 Anytime Minutes
Unlimited Evenings/Weekends 7pm
Fido to Fido
Caller ID
Enhanced VoiceMail
Name Display
2500 Text Msgs
Unlimited Incoming
System + 911 Fee Incl.
Expanded Network

Bargained some more, couldn't get free Texts on the first, so went for the second $35. However, dropped unlimited incoming which for -$10. So I got what you see up there for $25 minus unlimited incoming calls.

She was also nice enough to note that I could get unlimited incoming + 5pm evening calls included in the plan if I signed on for 3years.

Also picked up a spare back-up phone Nokia 6103 at the cost of $56 Fido dollars. I could have gotten the Samsung Jack for $25 Fido Dollars, but just don't like the look of it. Personal Thing.

(To Sunnyminz who used up all your Fido dollars for this, they are doing a promo on this right now, a $150 credit applies with 2 yr agreements, and only $25 cost, so they shouldn't have needed to empty your Fido dollars) or even paid for it for that matter. Its advertised on their website as well.

My original plan was
$25
Unlimited Inc.
100 Anytime
50 bonus anytime
1000 E/W
Caller ID
+System/911 Fee
bout $48-$50 monthly

Overall, it pays to call in.
Thanks RFD:-0

[pipipoopee]

Just out of curiosity, were you on contract with your old plan? If yes, how far were you into it....and did it cost anything to break it?

I know someone who has a similar plan (100 Weekday/1000 Weekends/Weeknights @7, Call Display - for about $30 after SAF/911 and Tax) , but is only 1 year into a 3 year contract.

One other thing I noticed....all previously contracted customers are still forced to pay SAF eventhough Fido has dropped it for new customers...what's the deal with that?

Nope, I have been with Fido on the $25 Unlimited Incoming Calls plan for over 4 years now. No contract, no agreement.

Here's something that I noticed while talking to customer relations: A lot of the customer relations people do not ask you if you want to sign onto a 2 or 3-year agreement. So what they initially offer usually isn't much of a bargain. You can try to see if they would give you some leeway (might work if you do not demand too many perks). But if they refuse to budge, what you could say (if it applies to you) is that you are looking for a good plan that you can use on a long-term and if they offer something that could match or beat the competitor's then you wouldn't mind signing onto a 2 or 3-year agreement. If you tell them that, they usually become a lot more lenient and could offer almost most of the things you request.

About the SAF and 911 fees, you can actually get them to have it included in your monthly package costs (pretty much waive it, so when they say $25 monthly plan, the SAF and 911 fees are included as a part of the $25) by telling them that their competitors have the no SAF/911 fees with their monthly plans as well. If they suggest you to switch to their new Fido plans (with $35 activation fee that is applicable for new OR old Fido users), tell them that Virgin Mobile has the no SAF/911 fee monthly plans AND no activation fee (which is true, at least for BC).

They do not actively offer to waive the SAF/911 fee because like any business, they are taking advantage of the customers that either don't know of it and don't do anything about it or know of it and do nothing about it. It's the whole keep-your-mouth-shut-about-it-until-someone-complains tactic. And when someone does complain, they would just offer it to that individual who bothered to call in and challenge them. Not 100% sure if that's what Fido is thinking...but I'm pretty sure that's the gist of it. :razz:

Oh, and even though the customer relations rep did not mention it to me, apparently I have the Name Display option as well. Maybe it's because it's automatically packaged with the Call Display option now.

[sunnyminz]

(To Sunnyminz who used up all your Fido dollars for this, they are doing a promo on this right now, a $150 credit applies with 2 yr agreements, and only $25 cost, so they shouldn't have needed to empty your Fido dollars) or even paid for it for that matter. Its advertised on their website as well.


the $25 price for the Samsung Jack is based on the fact that you get a Data plan with them. Without the Data plan it costs $150 on a 2 year contract that's why I used my $100ish Fido Dollars plus got a $50 credit

"$25 - After a $125 credit with a 2-year Fido Agreement and data plan."

[pipipoopee]

For all of you out there that have gotten great deals from Fido customer relations or retentions with some sort of 2 or 3-year agreement, and people that are considering calling to get a good deal with a 2 or 3-year agreement, here's one thing that you have to keep in mind:

Though customer relations/retentions will not remind or tell you unless you asked specifically about it, you must know that whatever they offer you will only stand for the period of your agreement. I have been told by a CS rep that after your agreement period, if you do not phone into Fido to "confirm" you still want to keep that same plan, they will automatically start charging you according to whatever you have (this includes the SAF and 911).

I realize now that when they told me that they would include SAF and 911 fees into my $25 plan (which included everything I needed), that technically what they did is give me monthly credits of however much that would cost over just the term of my agreement. If I do not call them before my agreement ends to tell them I still want to stay with my custom plan, they will start charging me as if my custom offer never existed.

Also, another note is that Fido cannot guarantee that your custom bargain deal could still be offered after your agreement term. So again, you would have to call in near the end of your agreement to see, and if they do not offer it, you'll have to see if you can get a better deal.

Either way, just wanted to give the rest of you a heads up. Hope it helps some people.

[NinjaMoose]

Well, I finally decided to call Retentions and see what I could get. I currently own an unlocked Samsung Jack, and I've been on a month-to-month contract with Fido since the end of August. Here was my previous plan:

100 daytime minutes
Unlimited E/W @ 7:00pm
Unlimited text
SAF + 911 incl.
$25

Call Display ($6)
2MB Data option ($15)

Total: $51.98/month

I called Fido Retentions, told them that I want to cancel because I can get an EPP deal with Telus. Here's what the agent offered me:

200 daytime minutes
Unlimited E/W @ 7:00pm
Unlimited Fido-to-Fido
2500 text
Call Display
Voicemail
$25/month

On top of that, he threw in:

- $10 monthly rebate
- Unlimited local calls for 6 months (outgoing/incoming)
- Free Samsung T336 (No FidoDollars used)

Total cost: $16.95/month + another $16.95/month for the data plan = $33.90/month

Really pleased with the plan I've got. Would've preferred to keep away from a contract, but hey, I'm happy with this plan, and I've got a backup phone now if this one ever breaks. :cheesygri

[mmpawannabe]

For all of you out there that have gotten great deals from Fido customer relations or retentions with some sort of 2 or 3-year agreement, and people that are considering calling to get a good deal with a 2 or 3-year agreement, here's one thing that you have to keep in mind:

Though customer relations/retentions will not remind or tell you unless you asked specifically about it, you must know that whatever they offer you will only stand for the period of your agreement. I have been told by a CS rep that after your agreement period, if you do not phone into Fido to "confirm" you still want to keep that same plan, they will automatically start charging you according to whatever you have (this includes the SAF and 911).

I realize now that when they told me that they would include SAF and 911 fees into my $25 plan (which included everything I needed), that technically what they did is give me monthly credits of however much that would cost over just the term of my agreement. If I do not call them before my agreement ends to tell them I still want to stay with my custom plan, they will start charging me as if my custom offer never existed.

Also, another note is that Fido cannot guarantee that your custom bargain deal could still be offered after your agreement term. So again, you would have to call in near the end of your agreement to see, and if they do not offer it, you'll have to see if you can get a better deal.

Either way, just wanted to give the rest of you a heads up. Hope it helps some people.

This is true to a certain extent. A more likely scenario however, is that if you'd likely be called by a FIDO CSR within 6 months of your contract expiring, trying to get you to re-sign. This would be a perfect opportunity to renegotiate your contract. Since if you're reading this thread you've already have done this/will do this, doing it again a second time would be no problem.

Also, the mobile phone industry in Canada is very competitive, and will only continue to become more competitive (with new frequencies authorized by the CRTC, more companies will be entering the Canadian market within the next 2-3 years). Therefore even though you may not get the same deal you signed up for when your contract expires (2 or 3 years from now), you can safely assume you can get an even BETTER deal (or equally competitive) 3 years down the road. Also, keep in mind the infrastructure/technology is already all there and as the <I>general rule of thumb</I> goes: as technology gets older the prices start to fall (look at computers, HD TVs, etc.)

Lastly RFDealers are above average and "smart consumers" :lol: Most of them would be aware when they're contracts are expiring and will likely proactively negotiate another deal once they're contracts expire anyways! (like they're doing right now!)

[heiachi]

This is what I got on a 2 year contract:
200 Daytime minutes
Unlimited evenings & weekend
Early start at 5 pm – 8 am
Fido to Fido
Unlimited incoming
Call Display
Name Display
Voice Mail
2500 text messages
Total - $20 + Tax

Free Samsung Jack, was offered to me at $150 minus $106 Fido Dollars minus some credit so basically got the phone for free!

I was paying around $48 including taxes for:
150 Daytime minutes
Unlimited evenings and weekends
Early start at 7 pm
Unlimited incoming
Call Display
Name Display
Voice Mail
100 text messages

So a saving of about $25 a month plus a lot of extras!! I'm really impressed by Fido


I think this is the holy grail of all Fido retention plans...best plan that anyone could get at this moment...Everyone should aim for this, although I wish u GOOD luck with the CSR's these days...all extras including unlimited incoming and evenings at 5 pm for 20 bucks!!! sunnyminz u mah hero :cheesygri.

btw, I managed to get everything in this plan including unlimited incoming thrown in, but not evenings at 5...for $25 + tax...although I had to give up a 5 dollar monthly credit from my previous plan for this one. I wish I could have kept my 5 dollar credit making this a 20 dollar plan...I would have preferred the $5 savings per month :(. But the CSR I got was extremely nice, and honestly after speaking to 3 rude ones before her, I just took what she gave me :D.

[heiachi]

This is what I got on a 2 year contract:
200 Daytime minutes
Unlimited evenings & weekend
Early start at 5 pm – 8 am
Fido to Fido
Unlimited incoming
Call Display
Name Display
Voice Mail
2500 text messages
Total - $20 + Tax

Free Samsung Jack, was offered to me at $150 minus $106 Fido Dollars minus some credit so basically got the phone for free!

I was paying around $48 including taxes for:
150 Daytime minutes
Unlimited evenings and weekends
Early start at 7 pm
Unlimited incoming
Call Display
Name Display
Voice Mail
100 text messages

So a saving of about $25 a month plus a lot of extras!! I'm really impressed by Fido


I think this is the holy grail of all Fido retention plans...best plan that anyone could get at this moment...Everyone should aim for this, although I wish u GOOD luck with the CSR's these days...all extras including unlimited incoming and evenings at 5 pm for 20 bucks!!! sunnyminz u mah hero :cheesygri.

btw, I managed to get everything in this plan including unlimited incoming thrown in, but not evenings at 5...for $25 + tax...although I had to give up a 5 dollar monthly credit from my previous plan for this one. I wish I could have kept my 5 dollar credit making this a 20 dollar plan...I would have preferred the $5 savings per month :(. But the CSR I got was extremely nice, and honestly after speaking to 3 rude ones before her, I just took what she gave me :D. Thanks to everyone who posted this amazing fido retention plan...RFD is awesome!!!

[pcpchan]

Wow, the LD plan is great! What is this worth if you add it as an option?

Apparently the 1000 LD option cannot be found on fido website, so I am guessing is only retention. This option is apparently 10 dollars. My rep was nice enough to give it for me for 3 dollars (ie 7 dollar credit) given the fact I lose unlimit incoming (which I don't need) on the typical $25 retention plan

So I pay 28 + tax, which isn't that bad

[Grant007]

After reading the posts I decided to call Fido and see if I could change my plane to one of the mentioned Retention Plans. Here's what happened:

I'm currently on a iPhone 3 year contract. I called retentions directly after I signed the contract a couple months ago and negotiated a plan which I am already pleased with, but I had no data and really feel I need some.

This is what I the CSR offered me when I called back just a few days ago:

200 Day Time Mins
Unlimited E/W @ 7pm
Unlimited Incoming
Unlimited Fido to Fido
2500 Txt Messages
Voice Mail & Call Display
Extended Network
SAF/911 INCLUDED
500MB Data ($25)

$25 + $25 (data) + tax = $56.50

Think this is a decent deal?

[pipipoopee]

Also, the mobile phone industry in Canada is very competitive, and will only continue to become more competitive (with new frequencies authorized by the CRTC, more companies will be entering the Canadian market within the next 2-3 years). Therefore even though you may not get the same deal you signed up for when your contract expires (2 or 3 years from now), you can safely assume you can get an even BETTER deal (or equally competitive) 3 years down the road. Also, keep in mind the infrastructure/technology is already all there and as the <I>general rule of thumb</I> goes: as technology gets older the prices start to fall (look at computers, HD TVs, etc.)

Oh I definitely know about technology. I grew up as a 3rd culture kid, and I've been to quite a lot of different countries around the world, and know what technology and infrastructure is out there. It's sad that Canada is a first world country, and yet its mobile services (amongst many other things) are a lot worse than some 3rd world countries. It's what happens when you let only a few big companies rule the industry. But these past years there has definitely been more competition, so I do agree with you about the big possibility of getting much better deal years later.

But yeah, I'm pretty sure a lot of people are aware that almost all the technology (i.e. computers and cell phones) that are offered here in Canada (well, Vancouver at least), are pretty much outdated when you compare to the actual updated technology you would find over in Asia and even Europe. It's not worth it to buy computers over here, a lot of it is overpriced...pretty much because there's (again) not a lot of options to choose from. But of course, not everyone has the privilege to go overseas and go shopping, so I really hope Canada's markets will improve faster in this aspect.



Lastly RFDealers are above average and "smart consumers" :lol: Most of them would be aware when they're contracts are expiring and will likely proactively negotiate another deal once they're contracts expire anyways! (like they're doing right now!)

Well I'm not undermining anyone's intelligence here, just giving a heads up is all. And it's not fair to those people that just recently discovered and started reading in RFD forums. Not saying that they're not smart either, but sometimes when you haven't had experience proactively asking for a bargain, some things aren't as intuitive as for us regular RFDers.

[pipipoopee]

After reading the posts I decided to call Fido and see if I could change my plane to one of the mentioned Retention Plans. Here's what happened:

I'm currently on a iPhone 3 year contract. I called retentions directly after I signed the contract a couple months ago and negotiated a plan which I am already pleased with, but I had no data and really feel I need some.

This is what I the CSR offered me when I called back just a few days ago:

200 Day Time Mins
Unlimited E/W @ 7pm
Unlimited Incoming
Unlimited Fido to Fido
2500 Txt Messages
Voice Mail & Call Display
Extended Network
SAF/911 INCLUDED
500MB Data ($25)

$25 + $25 (data) + tax = $56.50

Think this is a decent deal?

It is decent. It's pretty much a standard deal. But of course it's not what is usually offered up front. I got the same $25 monthly plan as well a week ago, and I've got Name Display as well...but I think Name Display is included with Call Display? :confused: Not sure cause the Customer Relations rep didn't tell me that it was included, but after the plan was activated, I saw everyone's name (instead of their number) even though they're not in my address book.

[chiggs]

It is decent. It's pretty much a standard deal. But of course it's not what is usually offered up front. I got the same $25 monthly plan as well a week ago, and I've got Name Display as well...but I think Name Display is included with Call Display? :confused: Not sure cause the Customer Relations rep didn't tell me that it was included, but after the plan was activated, I saw everyone's name (instead of their number) even though they're not in my address book.

^ agreed. The plan is the regular $25 retention plan + their $25 package for 500mb. Nowadays, all retention plans (maybe the regular plans too) come with Name Display when you get Caller ID as well as extended network.

One thing I find is that if you don't have many people on the fido network, then I rather get earlier evenings (@5pm) than fido-to-fido.

[ma678]

I'm afraid Expanded option cost $5.00 extra.


^ agreed. The plan is the regular $25 retention plan + their $25 package for 500mb. Nowadays, all retention plans (maybe the regular plans too) come with Name Display when you get Caller ID as well as extended network.

One thing I find is that if you don't have many people on the fido network, then I rather get earlier evenings (@5pm) than fido-to-fido.

[Inno]

^ agreed. The plan is the regular $25 retention plan + their $25 package for 500mb. Nowadays, all retention plans (maybe the regular plans too) come with Name Display when you get Caller ID as well as extended network.

One thing I find is that if you don't have many people on the fido network, then I rather get earlier evenings (@5pm) than fido-to-fido.

I got the plan above as well. I am confused though. I had $15 in monthly credits before, but they are still charging me $20 per month for this plan. They told me it was a $35 plan - $15 credits = $20 per month for me.

Or does the $25 retention plan already reflect $10 in credits or something?

Also, I don`t really need the extended network much. Can I get a reduction if I give that up? If I can reduce my bill by $5 per month, $60 per year, and just pay for extended network when I am in rural areas ,it would be cheaper.

How about if I give up F2F? I seldom call to Fido numbers during the day. Is it possible to reduce your bill by giving up F2F?

[heiachi]

i've always wondered if i got charged airtime when i checked my voicemail...one fido rep i talked to said that since I have F2F and I was calling a 'Fido #' to check voicemail...it's always free...take it with a grain of salt i guess...if somebody could confirm.

[heiachi]

Inno, I am not sure if you can give up expanded network or F2F...It comes in the retention deal package for 25 bucks...I think you got unlimited incoming thrown in ($10 credit) and $5 dollar credit (total $15 which you had before) on the $25 retention deal...bringing your total to 20 bucks a month. I guess you can give Fido a call and find out :cheesygri

btw, frankyw...any luck on getting more credits from Fido? ;)

[mmpawannabe]

Yes, torontolove, when I said evenings and weekends @ 7pm, I meant they were unlimited.

Yes, I'm on a three year contract. I used to be a prepaid customer, I signed up for the iPhone and called rententions in my 15 day guarantee.



I agree that is a really good deal... To add to torontolove's question, Are you currently on a contract? did you have to sign a new contract and if so for how long?

[pipipoopee]

i've always wondered if i got charged airtime when i checked my voicemail...one fido rep i talked to said that since I have F2F and I was calling a 'Fido #' to check voicemail...it's always free...take it with a grain of salt i guess...if somebody could confirm.

Well I had the same question and asked a CS rep about it, and she said that it does cost your airtime when you check your voicemail from your cell phone (for both prepaid and monthly plan). The only thing is that if you check your voicemail using a landline, and you are on a monthly plan, they won't charge your airtime. If you do that and you have prepaid, they'll still charge your airtime.

Is it just me, or are the CS reps and Customer Relations reps are not consistent with their answers?

[Morten]

The one problem I have with the $25 retention plan is that it includes enhanced voicemail and not visual voicemail. I was told that Fido does not have a work around this and you have to have one or the other and it is not just a matter of getting it changed within the package. If you want visual voicemail you can not have the $25 retention plan and would thus need a different package.

Any thoughts from all you iphone users?

[kashirat]

Do you have to threaten to cancel when you call the retentions, before they will offer you the retention plan?

[hkbaabaa]

Do you have to threaten to cancel when you call the retentions, before they will offer you the retention plan?

You should NEVER "threaten" to cancel when you are talking to any rep at any company.

Speak kindly and ask if they can do something about your plan. If the one that helps you can't, end the call nicely and call again until one gives you a plan you desire.

One thing I realize is if you "threaten" the rep you talk to, they write nasty notes on your account. The next person you talk to will then read the notes and guess what, you still going to get nothing. ;)

[pipipoopee]

I got the plan above as well. I am confused though. I had $15 in monthly credits before, but they are still charging me $20 per month for this plan. They told me it was a $35 plan - $15 credits = $20 per month for me.

Or does the $25 retention plan already reflect $10 in credits or something?

Also, I don`t really need the extended network much. Can I get a reduction if I give that up? If I can reduce my bill by $5 per month, $60 per year, and just pay for extended network when I am in rural areas ,it would be cheaper.

How about if I give up F2F? I seldom call to Fido numbers during the day. Is it possible to reduce your bill by giving up F2F?

You can try, but what I've experienced (twice) while negotiating for my own account and my friend's afterward was that they claim that the unlimited F2F is a part of what we called the "$25 Retention Plan". In other words, they can't take it out and reduce the price for you accordingly or have something else of the same value substitute for it.

But again, you can try for yourself, doesn't hurt to ask (as long as you ask nicely) :cheesygri

[a8239]

I still have 8 months left for my 2 years contract
should i call them now?

[skyrink]

I still have 8 months left for my 2 years contract
should i call them now?

Typically the best time to call is when its 6 months til the end since you are eligible to renew....but its doesnt hurt to try.

I am interested in buying the Samung e747 phone......do anyone think the retail price of it will go down anytime soon as it is currently $0 on a 2 years contract and $170ish just by itself. I'm actually with Rogers and I need a new working phone desperately!

[mmpawannabe]

After reading the posts I decided to call Fido and see if I could change my plane to one of the mentioned Retention Plans. Here's what happened:

I'm currently on a iPhone 3 year contract. I called retentions directly after I signed the contract a couple months ago and negotiated a plan which I am already pleased with, but I had no data and really feel I need some.

This is what I the CSR offered me when I called back just a few days ago:

200 Day Time Mins
Unlimited E/W @ 7pm
Unlimited Incoming
Unlimited Fido to Fido
2500 Txt Messages
Voice Mail & Call Display
Extended Network
SAF/911 INCLUDED
500MB Data ($25)

$25 + $25 (data) + tax = $56.50

Think this is a decent deal?

What was your original/old deal...and how did you go about talking to retentions (i.e. they had the upper hand since you were locked in a contract already...)

[UrbaNomad]

Hey guys, I just got off the phone with Fido retention.
I talked to a really nice CSR girl before but she couldn't help me so she transferred me to retention. The retention girl mentioned something about me getting another deal with Telus that was better but I haven't spoken to Telus at all, so maybe the CSR girl put in a "good word" for me. You should always be nice :)

Anyway, here's what I was offered:

200 daytime
Unlimited Evening/Weekends starting at 5
Value pack
No SAF
6 months unlimited local calling

$30.93 after tax

Is this a good deal, I didn't have to renew or anything, but I had unlimited incoming on my old plan so that's worrying me a little, I used the phone a lot because of that.

The changes on my account take place at the start of my billing cycle, which is Feb. 11th/ 09. So incase this isn't a good deal and I want to negotiate some more, can I call them back? I didn't really push for anything or do much negotiating, this sounded like a good deal at the time, but after looking at what some of you guys got, I feel like I could've gotten more.

[Inno]

Hey guys, I just got off the phone with Fido retention.
I talked to a really nice CSR girl before but she couldn't help me so she transferred me to retention. The retention girl mentioned something about me getting another deal with Telus that was better but I haven't spoken to Telus at all, so maybe the CSR girl put in a "good word" for me. You should always be nice :)

Anyway, here's what I was offered:

200 daytime
Unlimited Evening/Weekends starting at 5
Value pack
No SAF
6 months unlimited local calling

$30.93 after tax

Is this a good deal, I didn't have to renew or anything, but I had unlimited incoming on my old plan so that's worrying me a little, I used the phone a lot because of that.

The changes on my account take place at the start of my billing cycle, which is Feb. 11th/ 09. So incase this isn't a good deal and I want to negotiate some more, can I call them back? I didn't really push for anything or do much negotiating, this sounded like a good deal at the time, but after looking at what some of you guys got, I feel like I could've gotten more.

Are you going on a contract or extending one? If so I think you could do a bit better. I would call back and say you are nervous about losing your Unlimited Incoming. Take a look at your past bills and see how much you would have paid if you had not had UI.

A number of people here have gotten UI and F2F included in their plan for around the same price as you are paying.

[bernie888]

Recently got a 10% pay cut at work so I need to trim all my bills as much as possible. I haven't tried phoning Fido before to negotiate. Reading this thread it would seem it may be worthwhile!
Currently I'm on the standard $25 unlimited incoming calls 100/1000 E/WE plan + $4 International discount Option, $5 for 100 texts, $9 for voice messaging and call display, $0.50 for 911 service and $6.95 for SAF.
My total I believe is $50.45 + tax.
I usually send a bunch of International texts so my bill is usually around $65 including tax per month.

Do you think I should be able to negotiate a lower cost while keeping most or all of my features? Any tips?

I've been a fido customer for about 4 years but never locked in yet to their long term plans.
many thanks

[freestuff]

I'm currently on the 6th month of a 3 year contract. I called earlier today to a regular csr and asked about changing my plan to similar ones you guys were mentioning, but after spending 15 minutes with him on the phne, he said the best he could do is give me a $5 credit for each month. I told him it wasnt enough and to be transferred to retentions which he did.

So a nicer lady from retentions spoke to me, and i explained my situation that it was unfair for me to pay $35 a month when Ive been wtih Fido for over 10 years and other people are getting a better plan than i have.

Without hesitation, she gave me the current retention plan.

$28 after taxes

200 day time minutes
U/L evening and weekend starting at 7pm
U/L Fido to Fido
U/L incoming calls (36 months on top of my current 6 months)
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included

I see some people here got the U/L evening weekends starting at 5pm. Do you guys think I could call again and get the 5pm U/L evenings instead? I'm on a 3 year contract so I should meet the requirement.

[Inno]

I'm currently on the 6th month of a 3 year contract. I called earlier today to a regular csr and asked about changing my plan to similar ones you guys were mentioning, but after spending 15 minutes with him on the phne, he said the best he could do is give me a $5 credit for each month. I told him it wasnt enough and to be transferred to retentions which he did.

So a nicer lady from retentions spoke to me, and i explained my situation that it was unfair for me to pay $35 a month when Ive been wtih Fido for over 10 years and other people are getting a better plan than i have.

Without hesitation, she gave me the current retention plan.

$28 after taxes

200 day time minutes
U/L evening and weekend starting at 7pm
U/L Fido to Fido
U/L incoming calls (36 months on top of my current 6 months)
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included

Excellent!

[mwong168]

$28 after taxes

200 day time minutes
U/L evening and weekend starting at 7pm
U/L Fido to Fido
U/L incoming calls (36 months on top of my current 6 months)
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included


I called in today and got rid of my cityfido plan and got the exact same plan as the one listed above except no U/L incoming but my evenings and weekend start at 5pm instead. But $28 after taxes a month cuts my cell phone in half. My cell phone usage has changed quite a bit in the past 2 years but I just couldn't let go of the cityfido plan till now. I tried to negotiate the U/L incoming with my existing plan but they wouldn't budge so I made them send me a Nokia phone at fido's expense

http://www.tung-ina.com/slides/IMG_0539.JPG

Just had baby girl on Jan 1, 2009 so time to save $ where ever I can.

[UrbaNomad]

Are you going on a contract or extending one? If so I think you could do a bit better. I would call back and say you are nervous about losing your Unlimited Incoming. Take a look at your past bills and see how much you would have paid if you had not had UI.

A number of people here have gotten UI and F2F included in their plan for around the same price as you are paying.


No, I'm already a year and a into my current 3 year contract, so half way through. I didn't have to extend it or anything. So maybe I'll just ask for UI and maybe for fido to fido as well. I'm just not sure if I can still change it, even though it goes into effect next month.

[pipipoopee]

I'm currently on the 6th month of a 3 year contract. I called earlier today to a regular csr and asked about changing my plan to similar ones you guys were mentioning, but after spending 15 minutes with him on the phne, he said the best he could do is give me a $5 credit for each month. I told him it wasnt enough and to be transferred to retentions which he did.

So a nicer lady from retentions spoke to me, and i explained my situation that it was unfair for me to pay $35 a month when Ive been wtih Fido for over 10 years and other people are getting a better plan than i have.

Without hesitation, she gave me the current retention plan.

$28 after taxes

200 day time minutes
U/L evening and weekend starting at 7pm
U/L Fido to Fido
U/L incoming calls (36 months on top of my current 6 months)
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included

I see some people here got the U/L evening weekends starting at 5pm. Do you guys think I could call again and get the 5pm U/L evenings instead? I'm on a 3 year contract so I should meet the requirement.

I got the Unlimited E/W starting at 5pm on my 3rd call to them. The first two reps I spoke with were really hesitant in giving it to me. The third rep was a breeze. So it really depends on who you get, but if you don't get it, don't fret over it (unless it's a must, then you should consider trading something off for it).

It also depends on how hard you had to work to get to the $25 retentions plan...I find that (from helping my friends bargain for the same plan) if you don't have to work too hard to get them to offer you the $25 retentions plan, it's easier for you to negotiate more stuff onto it. If you had to work really hard (as in talk a lot or phone in 2-3 times for different reps) for it, then they aren't as eager or lenient in giving you more to that basic plan. Not sure about this, but that's the pattern I've found while calling in for my friends for their accounts.

[pipipoopee]

No, I'm already a year and a into my current 3 year contract, so half way through. I didn't have to extend it or anything. So maybe I'll just ask for UI and maybe for fido to fido as well. I'm just not sure if I can still change it, even though it goes into effect next month.

Hey, update us on how it goes, because I want to know if they're just as lenient towards giving you those extras even though they have the higher ground (i.e. you are technically still locked in for another year or so).

[Inno]

Hey, update us on how it goes, because I want to know if they're just as lenient towards giving you those extras even though they have the higher ground (i.e. you are technically still locked in for another year or so).

I upgraded my deal to the Ret package with UI, F2F, Value Pack, Extended Network, etc. when I was only 9 months into a 3 year agreement. So it can be done.

They even transferred my existing monthly credits over, so it is $20 per month (+ tax only) for the works. I have everything except for starting evenings at 5, but with UI I don't really care. Did it in one fairly long phone call to Ret.

What worked for me was being really non-committal when the Ret. guy made suggestions as to what they could do for me, e.g. "hmnn, that's not much better than what I already have. What else can you do for me. What about Unlimited Incoming?" etc. Eventually he sweetened the pot to give me everything I wanted but it was like he had his eye on the clock and after I held firm for 20 minutes or so he just caved and stopped resisting. Maybe they have to turn over so many phone calls per hour or something...

[ssj4_ootaku1]

Can anyone give me there phone number....I called CS last night and they said they have cancelled the fido retentions program

Maybe if I give the phone number, they can look at your contract and give me a similar deal!!!!

[st7860]

Can anyone give me there phone number....I called CS last night and they said they have cancelled the fido retentions program

Maybe if I give the phone number, they can look at your contract and give me a similar deal!!!!

here's the number

[ssj4_ootaku1]

here's the number

no I meant....to the dude who got this deal
$28 after taxes

200 day time minutes
U/L evening and weekend starting at 7pm
U/L Fido to Fido
U/L incoming calls (36 months on top of my current 6 months)
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included

give me ur number, so I can call them and show them proof that u got this deal
so they'd give me this deal too..

[pipipoopee]

no I meant....to the dude who got this deal
$28 after taxes

200 day time minutes
U/L evening and weekend starting at 7pm
U/L Fido to Fido
U/L incoming calls (36 months on top of my current 6 months)
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included

give me ur number, so I can call them and show them proof that u got this deal
so they'd give me this deal too..

That's not a good idea, you gotta be careful there.

All these "retention plans" are offered on a one on one basis, meaning that Fido is not offering these plans like their "normal plans" (ones they print on their brochures and offer to the general public). If you haven't noticed by now, even though a lot of RFDers here have been able to obtain this "retention plan", there are slight differences in some of them. Some couldn't wrestle the Unlimited E/W starting at 5pm out of the Customer Relations reps, and some of them are being charged for $30 for the same plan as someone else who got it for $25...etc. Either way Fido are not generally offering these plans as easily and wouldn't offer them if they don't see a reason to retain you.

Another thing to note is, I'm pretty sure saying another Fido customer got a better plan than you did would not really threaten them at all. First of all, they would need proof, which you may offer whoever's number. Second of all, even if you get the person's number, you would need their personal information as well for you AND the Customer Relations rep to gain access into their account (no offense, I wouldn't offer my account information to another person that I do not know personally and trust). And thirdly, some CS reps can get quite picky about it and say that they can't tell you what's on the other account unless you have their "first class authorization" listed by the account holder (unless you are impersonating the account holder).

Lastly, just saying that some other Fido user has a better plan than you to Fido shows them you definitely haven't been doing your homework. In other words, you may not even be aware that other service providers (their competitors) are offering a better deal (i.e. no SAF and 911 fees). Nothing scares them more than you comparing and saying you've got a better deal OVER AT ANOTHER COMPETITOR (as oppose to themselves), hence why they would attempt to use CUSTOMER RETENTIONS (aka relations now) to RETAIN you.

P.S. CS reps can flag your accounts (both you and/or whoever's account you use to prove to them they've got a better plan), and I have a feeling it wouldn't be positive comments written in either of them, and may keep them from giving you the best deal they could give you later on.

So if you want a better plan, you gotta work for it and not try and ride on some other RFDer's coattails. :lol:

[Inno]

That's not a good idea, you gotta be careful there.

All these "retention plans" are offered on a one on one basis, meaning that Fido is not offering these plans like their "normal plans" (ones they print on their brochures and offer to the general public). If you haven't noticed by now, even though a lot of RFDers here have been able to obtain this "retention plan", there are slight differences in some of them. Some couldn't wrestle the Unlimited E/W starting at 5pm out of the Customer Relations reps, and some of them are being charged for $30 for the same plan as someone else who got it for $25...etc. Either way Fido are not generally offering these plans as easily and wouldn't offer them if they don't see a reason to retain you.

Another thing to note is, I'm pretty sure saying another Fido customer got a better plan than you did would not really threaten them at all. First of all, they would need proof, which you may offer whoever's number. Second of all, even if you get the person's number, you would need their personal information as well for you AND the Customer Relations rep to gain access into their account (no offense, I wouldn't offer my account information to another person that I do not know personally and trust). And thirdly, some CS reps can get quite picky about it and say that they can't tell you what's on the other account unless you have their "first class authorization" listed by the account holder (unless you are impersonating the account holder).

Lastly, just saying that some other Fido user has a better plan than you to Fido shows them you definitely haven't been doing your homework. In other words, you may not even be aware that other service providers (their competitors) are offering a better deal (i.e. no SAF and 911 fees). Nothing scares them more than you comparing and saying you've got a better deal OVER AT ANOTHER COMPETITOR (as oppose to themselves), hence why they would attempt to use CUSTOMER RETENTIONS (aka relations now) to RETAIN you.

P.S. CS reps can flag your accounts (both you and/or whoever's account you use to prove to them they've got a better plan), and I have a feeling it wouldn't be positive comments written in either of them, and may keep them from giving you the best deal they could give you later on.

So if you want a better plan, you gotta work for it and not try and ride on some other RFDer's coattails. :lol:

Good post! I was thinking of how to say all this and you saved me the trouble.

I would add that it would not be a good idea to mention RFD either. I'm sure they know it exists, but I would not say "I read on RFD...etc."

[ssj4_ootaku1]

Good post! I was thinking of how to say all this and you saved me the trouble.

I would add that it would not be a good idea to mention RFD either. I'm sure they know it exists, but I would not say "I read on RFD...etc."


hmmm
that sounds reasonably

2 years ago I negotiated a plan with them

350 Daytime
Unlimited E/W after 7
Unlimited Incoming
unlimited texts
caller id/voicemail
100 LD

for $35 plus tax

but the one for $28 sounds better!!

[mwong168]

I totally agree with what the previous poster saying about using another person's phone number as reference when negotiation with retentions. Here is the approach I used to negotiate my retentions plan.

I called in and spoke to a customer service representative and asked if I could speak to someone in retentions. They will need to know a reason so they can give the retentions representative a heads up on why you want to talk to them. The reason I gave was that I was thinking about terminating my service and switching to another provider because of a better monthly package. Once you get on the line with a retentions representative I just told them I was considering switching providers because I wanted to save money but at the same time get something that suits all my needs. I had to give up my cityfido plan so the representative offered me this initially for $35+taxes which suited my currently calling patterns.

200 day time minutes
U/L evening and weekend starting at 7pm
U/L Incoming
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included

I then ask politely asked them about the $25 plan I had heard about from my "friends" which includes (shown below) and to see if they could check if I qualify for it or not. Again I also mentioned that I had been with Fido since 2003 and my "friends" hadn't even been with Fido for more than a year. I did not have to mention anyone else's phone number and the retentions representative just asked me what my "friend" got and I listed $25+tax for this:

200 day time minutes
U/L evening and weekend starting at 5pm (I lied about this but I know people were getting it here on RFD)
U/L Fido to Fido
Voicemail, Call display
2500 text messages
Extended network
System access fee/911 included

So the representative put me on hold for 2 mins and then came back and said they could offer me the plan above minus the U/L incoming. But could not do U/L evenings and weekends starting at 5pm and the U/L fido to fido is no longer offered. So I asked if they could check again if I could get it because I was willing to lose the U/L incoming but would like to know that I could stay in touch with my wife who is on cityfido and gave birth to our daughter on Jan 1. Everyone else I would either speak to after 6pm when I am done work or if I had to call back on my work landline which I have next to me. The rep put me on hold again for a few minutes and came back and told me they could offer me the U/L Fido to Fido and then congratulated me on my new baby girl. So now my next move was to squeeze in the 5pm evenings and weekends so I pulled another excuse saying that my work just switched over to Blackberries and I was considering porting over to Rogers which is a sister company to Fido and there would be no penalties for doing this regardless of where you are at in your fido contract. I even added further insult to injury by saying even smaller companies like Koodoo and Virgin are offering Blackberries :twisted: I said if you could make the evenings and weekend start at 5pm I would like to continue doing business with Fido. Put on hold again and bang, got it! :) On top of all this I was attempting to negotiate a new handset such as an iPhone or Samsung Jack for free or at the 3 year contract price but no luck. The most I got was a $75 credit for goodwill which I managed to get doubled to $150. Now I wasn't getting anywhere with the iPhone since they said the pricing is very strict and they were not giving me Jack for the Samsung Jack I asked if they could just send me a free Motorola KRZR K1. I figure if I can't get a iPhone or Samsung Jack at a good price for resale I might as well get a new headset which I could make $40-50 on. So representative said they could do the KRZR free and then I got more greedy and said how about the Nokia 6301? They said I would have to pay $25 and then I said c'mon, put me on hold and help me out!! Put on hold for a minute and great success :)

I think the trick here is to be polite and not come off as prick threatening to leave. The bottom line here is you are the consumer and can choose who you give your business to. Fido values you as a customer but they have to make a dollar too. But if anything this thread really shows how YMMV when it comes to dealing with retentions. I tried calling back 3x for the iPhone but I guess I must have maxxed out all my freebies. Good luck and hope this helps.

[little_asian_angel]

called back a couple weeks after to renew my contract cuz the other girl didn't do it... same plan as before but extended my credits for the full 2 year agreement...

200 day time
2500 text message
enhanced voicemail and call display
unlimited evening and weekend starting @5pm
no SAF/911
unlimited F2F/F2R
$75 credit
new phone
all for 27.50

she said that there's another deal to get unlimited incoming but because I wanted F2R it's not possible... so I'm guessing it's the $25 deal that everyone has. I tried pushing but she won't budge. oh well... I'm happy

[pipipoopee]

Current Plan
200 Daytime Minutes
Unlimited E/W starting at 5pm
Unlimited Fido to Fido
Unlimited local incoming calls
Call Display
Voicemail
2,500 text messages
SAF and 911 included
Total (including tax) = $28 (as quoted by the Customer Relations rep who set up the plan to my account)

Actually I just checked my online invoice for this coming billing period....and it said that my charges are $25.38 (including taxes). I phoned into Fido to ask what the charges is for, and the CS rep says that it's my monthly charges for this coming billing period. I asked him if it is my monthly plan given I haven't incurred any extra charges, he said that it is. Does that mean my monthly plan is LESS than $25 before taxes?!!! :lol:

I also ordered an iPhone using my Fido dollars, and it has already arrived. But since my Fido dollars didn't cover the whole cost of the iPhone, Fido was suppose to bill me in my next invoice, but that hasn't showed up yet. Don't want to get excited just yet (pretty sure they won't forget to bill me for my iPhone), but I've experienced enough inconsistency with Fido reps to know it can work to my advantage (and it has before: that plan above was quoted for $30 first then after a while it just became $25).

Weird. I guess I'll just wait for my next invoice to confirm everything.

[professionaldude]

so, how much you were suppose to pay for Iphone without fido dollars.

[pipipoopee]

On top of all this I was attempting to negotiate a new handset such as an iPhone or Samsung Jack for free or at the 3 year contract price but no luck. The most I got was a $75 credit for goodwill which I managed to get doubled to $150. Now I wasn't getting anywhere with the iPhone since they said the pricing is very strict and they were not giving me Jack for the Samsung Jack I asked if they could just send me a free Motorola KRZR K1.

I negotiated for a friend and I managed to get:

$30 Plan
200 Daytime minutes
Unlimited Incoming Local Calls
Unlimited F2F
Unlimited E/W starting at 7pm
2500 text messages
CID
VM
SAF and 911 included

I tried getting the plan offered to go down to $25, but was refused each time I asked...In the end, the customer relations rep offered to give her any new phone but the iPhone or the Samsung Jack. After mentioning that there aren't any good phones on Fido and that it seems like Rogers is making themselves look better by not updating Fido's phones too much, the rep offered to give the Samsung Jack for FREE!

I guess it's all about give and take.

[pipipoopee]

so, how much you were suppose to pay for Iphone without fido dollars.

$249 plus taxes (given a 3-year agreement), because my monthly plan isn't over $25.

If you have a monthly plan over $30, then you get the $50 credit towards your next invoice, which brings the iPhone to the advertised price of $199 before taxes.

I had a little under 110 Fido dollars, so I was suppose to pay the remaining amount of about $160 with taxes which is suppose to be charged on my next invoice.

[shirley501]

I called Fido today to modify my current plan,then I got this one:

200 day time minutes
U/L evening&weekend @ 5pm
U/L incoming call
Call Display
Voicemail
2500 txt msg
No SAF&911

Total=$20+tax

I got 16GB iphone already when I renewed my contract for another 3 yrs last month. I'm very pleased with this plan.

[lemailme]

Got a pleasant guy on the phone from retentions


$25 plus tax
200 Daytime minutes
Unlimited Incoming Local Calls
Unlimited F2F
Unlimited E/W starting at 7pm
2500 text messages
CID
VM
Extended Network
3 months local calling free
SAF and 911 included

3 year plan
no big deal

Also got the 8gig iphone for 141 after using my fido dollars

NO fuss NO muss

[heiachi]

I called Fido today to modify my current plan,then I got this one:

200 day time minutes
U/L evening&weekend @ 5pm
U/L incoming call
Call Display
Voicemail
2500 txt msg
No SAF&911

Total=$20+tax

I got 16GB iphone already when I renewed my contract for another 3 yrs last month. I'm very pleased with this plan.


wow shirley501...you got all the bells and whistles for 20 dollars + tax? that's incredible...especially with the iphone!!! and one month after you got the iphone...you got all this retention plan? i was told they would only give one credit per iphone account...so they took away my 5 dollar credit from before and gave me unlimited incoming - 10 dollar credit. anyways, congrats on the plan...its awesome.

[ipxxx]

Also got the 8gig iphone for 141 after using my fido dollars

how many fido dollars did you have?

[look30]

Got a pleasant guy on the phone from retentions


$25 plus tax
200 Daytime minutes
Unlimited Incoming Local Calls
Unlimited F2F
Unlimited E/W starting at 7pm
2500 text messages
CID
VM
Extended Network
3 months local calling free
SAF and 911 included

3 year plan
no big deal

Also got the 8gig iphone for 141 after using my fido dollars

NO fuss NO muss

Not a GREAT deal tough... compared with what otehr people got you got tied for 3 years and paid for the Iphone.....

[cheapass77]

I signed up month to month with Fido in December 2008 (I already had a free phone)..

I called them after reading this forum and they offered me:

200mins Daytime
Unlimited E/W @5PM
$17.50 + tax (including SAF and 911)

+ $10 for Caller ID, VM and 2500 text
+ $10 for 1000 LD Canada
- $5 monthly credit

Total = $32.50 + tax/month

AND because I signed a 2 year deal without a phone I got my base plan for FREE for the second year

ie. $17.50 * 12 = $210 (plus taxes) CREDIT

WOO HOO! (first post)

[sead79]

2 yr agreement

200 daytime
unlimited incoming
unlimited weekends and eve from 5pm
unlimited F2F
2500 text message
CD, VM
unltd local calling for 2 months
no saf

200$ no-phone credit
80$ data usage fee waived
basic and high-tech data block(wtf?)

30$ +tax.

[lemailme]

how many fido dollars did you have?

$137 i think he said

[lemailme]

Not a GREAT deal tough... compared with what otehr people got you got tied for 3 years and paid for the Iphone.....

Why, is it possible to get the Iphone for free on a 3 year plan?

[KaPtNk]

If I got an iPhone but I don't have any data/Internet plan, is there a way to negociate for that or something like that ? Cause I don't wanna pay 50+$ for a data plan.

Thanks!

[pipipoopee]

If I got an iPhone but I don't have any data/Internet plan, is there a way to negociate for that or something like that ? Cause I don't wanna pay 50+$ for a data plan.

Thanks!

I don't know if you're looking to negotiate down the price of the iPhone, or are you talking about negotiating a better monthly plan. Either way, I was able to negotiate down to:

For $25 (or less, read my previous post)
Unlimited Incoming Local Calls
Unlimited F2F
Unlimited E/W starting at 5pm
CID, VM
2500 Text Messages
SAF and 911 fee included

It's with a 3-year agreement. At first they said that I couldn't choose the iPhone with such a cheap plan, but after telling them that none of the other phones Fido offer interests me, the rep allowed me to use my Fido Dollars towards the iPhone (priced at $249 for people with 3-year agreement and less than $30 monthly plan). Didn't sign up for a data plan, told them to do a data block on my account.

You could try negotiating for a discount on the iPhone, but from what I've heard from the reps I've talked to so far, the pricing is really non-flexible. And given that if they give you such a good deal on the monthly plan, it would be going a little to far to take more from them (they've got to earn a living too).

[pipipoopee]

Why, is it possible to get the Iphone for free on a 3 year plan?

I've read on this thread that some people got further credits towards the iPhone.

....I didn't though.

[Kasakato]

If I got an iPhone but I don't have any data/Internet plan, is there a way to negociate for that or something like that ? Cause I don't wanna pay 50+$ for a data plan.

Thanks!

I did. I get 1GB for $20, $10 off per month.

[shirley501]

wow shirley501...you got all the bells and whistles for 20 dollars + tax? that's incredible...especially with the iphone!!! and one month after you got the iphone...you got all this retention plan? i was told they would only give one credit per iphone account...so they took away my 5 dollar credit from before and gave me unlimited incoming - 10 dollar credit. anyways, congrats on the plan...its awesome.

Thanks. When I renewed my contract last month,they offered the almost same plan as I listed above,only the value pack is little different,which is $11 including CD/VM/WC/125 TXT MSG. So,I just changed the value pack this time.

I just paid $220 for the 16GB iphone after deducting my $173 Fido dollars,so very pleased with Fido. :cheesygri

[xanta]

Call in and only able to get the following as a new client:

$25 ($28 after taxes, and no SAF and 911)

200 daytime min
UL evening weekend at 7pm
UL Fido 2 Fido (F2F)
CID
Voice mail
2500 SMS

8GB iPhone for $249

3 years

Can't substitude F2F for UL incoming.....

[mjadda]

Called in for my dad and got the following

- 200 mins
- f/f
- unlimited evenings and weekends
- unlimited incoming
- system access fee and 911 included
- voicemail and caller id
- 2500 text msgs
for $25 - $5 credit = $20 total

The $5 dollar credit was from resigning the contract on May 2008, he got a bad deal so they carried that credit over to this contract.

So I tried to call in for my mom and tried to get the same deal but they refuse so I had to call in for my dad then ask them to match the deal so I did 3 way with my mom. My mom had my 2 sister's lines and mine, but before calling I had $10 credit for each line because of calling retentions earlier. So I spoke to the rep and ask them to match they guy agrees and he says he will carry over the credit which makes the following bundle.

- 200 mins
- f/f
- unlimited evenings and weekends
- unlimited incoming
- system access fee and 911 included
- voicemail and caller id
- 2500 text msgs
for $25 - $10 credit = $15 x 3 lines = $45 plus tax

[Inno]

Called in for my dad and got the following

- 200 mins
- f/f
- unlimited evenings and weekends
- unlimited incoming
- system access fee and 911 included
- voicemail and caller id
- 2500 text msgs
for $25 - $5 credit = $20 total

The $5 dollar credit was from resigning the contract on May 2008, he got a bad deal so they carried that credit over to this contract.

So I tried to call in for my mom and tried to get the same deal but they refuse so I had to call in for my dad then ask them to match the deal so I did 3 way with my mom. My mom had my 2 sister's lines and mine, but before calling I had $10 credit for each line because of calling retentions earlier. So I spoke to the rep and ask them to match they guy agrees and he says he will carry over the credit which makes the following bundle.

- 200 mins
- f/f
- unlimited evenings and weekends
- unlimited incoming
- system access fee and 911 included
- voicemail and caller id
- 2500 text msgs
for $25 - $10 credit = $15 x 3 lines = $45 plus tax

$15! That's amazing!

[Miguel]

How's this?

City Fido $45
2500 txt + VM + Call Display + Name display $10
SAF credit $7
General Credit Credit $10

$38 + tax for unlimited calling, VM, Call display and Name display.
Should I be getting something more?

[st7860]

How's this?

City Fido $45
2500 txt + VM + Call Display + Name display $10
SAF credit $7
General Credit Credit $10

$38 + tax for unlimited calling, VM, Call display and Name display.
Should I be getting something more?

yes . you should ask for a one time $50 credit. a $50 credit one time is standard for anyone who's contract is expiring and renews on a 2 year term without getting a new free phone.

[Miguel]

yes . you should ask for a one time $50 credit. a $50 credit one time is standard for anyone who's contract is expiring and renews on a 2 year term without getting a new free phone.
Trouble is, my contract isn't expiring and I have 2 years left to renew :|
I asked if there was any data credit he could do If I was willing to take on a data plan or any iphone credits... negative on both. I may have to call back and try another rep.

[pipipoopee]

Just a general question:

Can one Fido customer hold more than 1 account? Or are the multiple accounts under the same person's name seen as different clients? Here I mean accounts as in cell phone number.

Why I ask this is because when I first got my cell phone number from Fido, I was under 19, and so not legally allowed to hold my own account yet. So I had it done under my aunt's name. My cousin (aunt's daughter) was also the same, and have her number under my aunt's name as well. Both my cousin and my cell phone numbers are under monthly plans. Now, my aunt has her own number, but it is by prepaid. My brother (still underage) also has a prepaid number with Fido under my aunt's name.

So there's 4 numbers under my aunt's name. But I noticed that there are different "account numbers" on my cousin's and my Fido bills.

The reason I ask is because I've recently gotten a good deal with Fido, and it is recorded under MY account. And my cousin wants the same deal, so would it be possible for my aunt to argue that if they could offer that plan to one of her numbers (my number) they should be able to offer that for the other (my cousin's number)?

[zhangwarship]

I finished my two year contract since last April with current plan:
$25+SAF/911=$36.61/month
UL E&W (5-8)
UL Inc
150 Day

Are here people getting better than the two Loyalty below?
I DO NOT want to sign another contract.
UL E&W(7-8) is the only necessary feature for me. Thanks

Loyalty Program (SAF/E911 still charged on them):
$20: 200 Day/UL E&W (7-8)
$25: 200 Day/1000 E&W (7-8)/UL Inc

[stryfestryfe]

Well, I called in to renew my overpriced 3 year plan,

200 daytime mins
u/l e&w @ 5pm
u/l inc.
2500 text
vm, cid
6 months free calling
f2f
voice plan : $25

500 mb data plan: $30

total is $55. I had to get the iphone at 199 - fido dollars....
Is this an okay deal, it seems to be the norm from these posts, but I have seen better I believe.. should i bother calling back? I have 15 days to cancel, and i would really like to have more data, or the same data for cheaper...

[frugal_fashionista]

Just called today and was offered two plans.

A $27.50 plan (after taxes = $31.08) which includes:
-200 minutes
-unlimited evenings (5pm-8am) and weekends
-CID, VM, name display, 2500 texts

And a $28.50 plan, which includes everything stated above and the WHO CALLED feature.

I asked about adding Fido to Fido or Unlimited Incoming, and he said he could add one of them to my plan for 6 months. However, if I signed a 2 year contract I could have one of the features added on my plan. For me, I would opt for Unlimited Incoming just because I don't have too many friends or relatives that are Fido carriers.

The plans he offered me are pretty much standard to the ones I saw on RFD, except the fact that they were written as $25 plans instead of $27.50 plans. Is it possible that they upped the price? Or do I have to bargain the $2.50 difference?

Anyways, I have a month to decide on which plan and which phone I should go with. Apparently Fido is getting new phones in February so I'll decide a bit later.

[can't get 'nough dealz]

they didnt up the cost lol

here are the retentions plans

17.50
200 day
unlimited AFTER 5pm

25
200 day
Unlimited AFTER 7pm
Unlimited Fido to Fido
Call Display, Voicemail, Text

RETENTION OPTION:

10
Call Display, Voicemail, 2500 text

The rep simply offered you the 17.50 plan and added the 10 dollar option.
Then he gave you incoming free.

If you want to drop the 5pm and have the unlimited fido to fido instead, then just ask "are there any packages that included unlimited fido to fido", and that will get you the 25 dollar package.

KEY POINT IS that you're not supposed to know that these packages exist so let the REP tell YOU, dont tell them.

[lemailme]

quick question
Say if i was 2 years into a 3 year plan and called and got a retention plan for another 3 years,

Would the 3 years be tacked on to the end of my current plan, or 3 years from the date i change plans.

[Inno]

quick question
Say if i was 2 years into a 3 year plan and called and got a retention plan for another 3 years,

Would the 3 years be tacked on to the end of my current plan, or 3 years from the date i change plans.

Normally if you are not near the end of your plan they just implement the changes for the remaining balance. They did this to me but I was only 1 year into a 3 year plan. If you are close to the end then you could be asked to commit to another 3 years or whatever. However in that case you would be eligible for a hardware upgrade, i.e. new phone.

[zickvon]

Been with fido for four years, and my last contract expired last month.
This is what I just got:

For $25 + tax, it includes:
200min Daytime
1000min Evening/Weekend
Evening starts at 5pm
Unlimited incoming
Extended network
CallerId display
No SAF/911
last but not least, a new phone(she said I could wait until Feb 20 to pick my phone as my billing cycle starts at 6th every month, and I believe by then, this year's new phones will come out:D)

I think this is very good deal, so renewed a two year contract.

[little_asian_angel]

quick question
Say if i was 2 years into a 3 year plan and called and got a retention plan for another 3 years,

Would the 3 years be tacked on to the end of my current plan, or 3 years from the date i change plans.

I had 1 year left in my 3 years and I was allowed to renew for another 2 years. 3 year contracts doesn't exist anymore unless you are an iPhone holder. Just tell the retentions person you want to renew or else they won't. If you renew... it'll tack on the 2 years on the end of your current plan

[pipipoopee]

Was negotiating for my cousin, managed to get the $25 retention plan without the unlimited incoming. But after a while, the rep offered to give me credit for that for a year. My cousin had signed onto a 3-year agreement in Nov 2007, so just one year worth of unlimited incoming monthly credits wouldn't cover her term of agreement.

I mentioned that my cousin recently graduated and wanted to cut her expenses, so the rep offered to give the 6 months of unlimited local calling and said that she would have the unlimited incoming credited to her account AFTER the 6 months unlimited local calls ended, making the unlimited incoming call credits virtually extend over 1.5 years. She said that if I want to continue the monthly credits for the unlimited incoming calls after the 1.5 years, I would have to call in and ask for it again. I asked her if she could add credits to the 4 months remaining...but she said she can't, claiming that she can only offer these monthly credits on a year to year term (i.e. one year, two years or three years). Can anyone confirm if that is true?

[lemailme]

Normally if you are not near the end of your plan they just implement the changes for the remaining balance. They did this to me but I was only 1 year into a 3 year plan. If you are close to the end then you could be asked to commit to another 3 years or whatever. However in that case you would be eligible for a hardware upgrade, i.e. new phone.

yea they gave me the iphone for 249 too
used fido dollars to bring it down to 141 after tax
Not a bad deal when the resale value of the iphone is about 500 BNIB

will mull over whether to use the iphone or use my current nokia 6126

[Inno]

yea they gave me the iphone for 249 too
used fido dollars to bring it down to 141 after tax
Not a bad deal when the resale value of the iphone is about 500 BNIB

will mull over whether to use the iphone or use my current nokia 6126

I'd sell it and take the cash. In a year or two used iphones will be very cheap I predict as newer models will come out and people will want to sell their earlier versions.

[The Cake is a Lie]

$25
200 day
Unlimited AFTER 7pm
Unlimited Fido to Fido
Call Display, Voicemail, Text

I just got off the phone and I also got 2500 text messages and no SAF.

[rice_demon]

200min
2500 text/callerid/voicemail
No SAS/911
Un. Fido2Fido
Un. Incoming
Un. Evenings start 7pm / Weekends
(tried to haggle for 5 evenings at 5pm but he wouldnt give)
and a free samsung slider phone.. 2 year agreement
$25+tax

Thanks :)

[Fightguard]

200min
2500 text/callerid/voicemail
No SAS/911
Un. Fido2Fido
Un. Incoming
Un. Evenings start 7pm / Weekends
(tried to haggle for 5 evenings at 5pm but he wouldnt give)
and a free samsung slider phone.. 2 year agreement
$25+tax

Thanks :)got this today too....but with Nokia 6103 for free (with my 31 fido dollars). Was offered $50 credit instead of the 6103...even tho I don't need the phone, I figured I could get more than $50 if I sell it :)
got u/l local calling for the first x months too...forgot if it was 2,3,6?? I pushed for the 5pm eves too but no dice...no biggie for me anyway.

[sunnyminz]

I told them a couple of days ago (January 14th) to stop the shipment for my Samsung Jack (which I had ordered on January 6th and was supposed to get for free after using $106 Fido $'s) and send me a Iphone...and I received the Iphone 16GB today (January 16) and called Fido this morning and was told I'd have to pay $194 (after using $106 Fido $'s) + taxes.. wasn't happy with the customer service rep and he wouldn't transfer me to the retention number so I told him I'd call them myself...so called the retention people this afternoon and made up a story saying that I was offered the 16GB Iphone for $149 and now they are charging me $194..and told him to look in the notes as I was told if I changed my mind I could call them back and get the Iphone for $149...the retention rep made up another story and goes to me oh I have a note here which says you can get it for $175 after taxes, which meant around $156.25 before taxes..so I didn't argue and took the $175 after taxes price and made him put a notepad on my account...

Still not being sure about the price I called again this evening and the customer service rep told me the price I had to pay was $284 after using my fido $'s and he gave me a messed up calculations I told him to read the notes on my account as it says $175 so he finally talked to his 'team leader' and told me that they'll give me a credit for $109 so I was satisfied and told him to make another notepad saying that the phone should only cost $175 after all the fees and taxes...so hopefully I'll only get charged $175..

Sold the phone a few hours ago for $650!.. made a good $475 profit (minus my $106 Fido $'s)

Moral of this post: make sure any good deal you get from rep is written in their notepads!

Oh BTW the deal I got for 3 years once again:
200 Daytime Minutes
F2F
CD/Name Display
VM
2500 text messages
Evenings starting at 5 pm
UL Incoming
No SAF + 911 fee
$20 + taxes = $22.40 (just got my bill today and confirmed those amounts)

[daftfunk]

Call in and only able to get the following as a new client:

$25 ($28 after taxes, and no SAF and 911)

200 daytime min
UL evening weekend at 7pm
UL Fido 2 Fido (F2F)
CID
Voice mail
2500 SMS

8GB iPhone for $249

3 years

Can't substitude F2F for UL incoming.....


Got the same but 400 daytime and 1000 min LD for $30 + tax.

[frugal_fashionista]

they didnt up the cost lol

here are the retentions plans

17.50
200 day
unlimited AFTER 5pm

25
200 day
Unlimited AFTER 7pm
Unlimited Fido to Fido
Call Display, Voicemail, Text

RETENTION OPTION:

10
Call Display, Voicemail, 2500 text

The rep simply offered you the 17.50 plan and added the 10 dollar option.
Then he gave you incoming free.

If you want to drop the 5pm and have the unlimited fido to fido instead, then just ask "are there any packages that included unlimited fido to fido", and that will get you the 25 dollar package.

KEY POINT IS that you're not supposed to know that these packages exist so let the REP tell YOU, dont tell them.

The breakdown makes sense. But was looking through RFD and noticed a few got the same deal but for only $20 or $25. Would I have to sign a 3 year contract instead of 2 years to get a better deal?

[split_cross]

I have been calling customer service for a few days now and they would not transfer me to retentions because I am a "prepaid customer". I always deposit $30 on to my account each month. I find this absolutely unfair and rude because they wouldn't talk to me just because I'm using prepaid. All customers should be treated equally.

The only way they are willing to allow me to talk to retentions is if I have a monthly plan. So I was thinking to transfer to a monthly plan and then cancel my contract within 30 days. However, there is a one time activation fee of $25.

If I call retentions within 30 days, will they offer me a retention package? I am looking at the cheapest package right now ($15) because I was hoping to transfer to a retention plan asap.

Does anyone have any suggestions to get a retention plan for prepaid customers?

[Trooper8111]

Does anyone have any suggestions to get a retention plan for prepaid customers?

Prepaid customers are not eligible for a retention plan.

[pkthree]

Thank you to the RFD community for continuing to keep this thread going and saving people money and trouble. I just negotiated on behalf of a friend whose family had 3 Fido plans up for renewal. We ended up with the $25 plan on 2-year contracts for all 3 phones:

200 anytime
no SAF / 911
Caller ID w/ name display
Voicemail
Free Fido-2-Fido
7pm evenings and weekends
2500 text messages

plus: either 5pm evenings and weekends OR unlimited incoming on each plan (but not both on the same plan); and new phones or $50 phone credit per plan; and unlimited local calling for the first two months

Not the full jackpot as some have gotten, but needless to say the total bill has been cut almost in half and they all have better features than they had before.

[little_asian_angel]

I have been calling customer service for a few days now and they would not transfer me to retentions because I am a "prepaid customer". I always deposit $30 on to my account each month. I find this absolutely unfair and rude because they wouldn't talk to me just because I'm using prepaid. All customers should be treated equally.

The only way they are willing to allow me to talk to retentions is if I have a monthly plan. So I was thinking to transfer to a monthly plan and then cancel my contract within 30 days. However, there is a one time activation fee of $25.

If I call retentions within 30 days, will they offer me a retention package? I am looking at the cheapest package right now ($15) because I was hoping to transfer to a retention plan asap.

Does anyone have any suggestions to get a retention plan for prepaid customers?

like someone had already said, retention plans are only for people who pay month to month. There are no such thing as prepaid retention plans. I may have read wrong, but I have read somewhere that people had luck to get retention plans for being a prepaid or even being a new fido customer by signing a 2 or 3 year deal so I guess it depends on who you get. Even if you get through to retentions though they will make you sign into a 2 year deal and you'll end up paying month to month anyway. It's a 15 day guarantee, not 30... and if you do end up getting a deal through retentions and canceling your contract 30 days later to get back to prepaid, you'll just end up losing your deal if that's what you are trying to do. So if you transfer to the $15 month to month deal, I guess it depends on if you have the luck like some of these people do to get a retention plan for only being a month to month customer for a few days.

[creative229]

Hi, its my first post here :razz:

Just got off the phone with customer service. Didn't get connected to retentions because I'm not the account holder (my mom is) so I couldn't cancel my plan. Plus apparently retentions is closed on Sundays.

Anyways, here's my current plan:
100 + UL E/WE
UL incoming
UL f/f, f/r
2500 txt msgs
SAF + 911

Same for my mom except for the 2500 msgs, she has the 11 dollar value pack and 50 international txts instead. That comes to $48.45 + tax for me and $55.66 for my mom. After reading some of the posts here in RFD, I think the amount we pay is ridiculous :mad:. We're currently 1 year and a bit into our 3 year contract. Do you guys think we could get a better plan and a maybe freebie or 2? Also Is it really true that retentions is closed today?

[Inno]

Hi, its my first post here :razz:

Just got off the phone with customer service. Didn't get connected to retentions because I'm not the account holder (my mom is) so I couldn't cancel my plan. Plus apparently retentions is closed on Sundays.

Anyways, here's my current plan:
100 + UL E/WE
UL incoming
UL f/f, f/r
2500 txt msgs
SAF + 911

Same for my mom except for the 2500 msgs, she has the 11 dollar value pack and 50 international txts instead. That comes to $48.45 + tax for me and $55.66 for my mom. After reading some of the posts here in RFD, I think the amount we pay is ridiculous :mad:. We're currently 1 year and a bit into our 3 year contract. Do you guys think we could get a better plan and a maybe freebie or 2? Also Is it really true that retentions is closed today?

You should be able to get the $25 deal, just follow all the advice in this thread, especially be polite. I was less than one year into my 3 year contract.

[bernie888]

Ok, not sure what you guys did or said to supposedly get reduced plans from Fido, but I called them and got absolutely nothing. In fact they told me that my costs would INCREASE if I wanted to switch to another plan as there normal $25 plan doesn't include unlimited incoming anymore and the international option has now gone up from $4 to $5. She said I'd have to spend $35 now to get what I currently have.

The plan I am on now is:
standard $25 100/1000 E/WE
Unlimitd incoming
Int Calls $4
100 text msgs $5
Voice Messaging + Call Display $9
9-1-1 $0.50
SAF $6.95
Total = about $50 + tax + whatever international calls and text msgs I make, so usually about $65 total every month.

I tried everything that people suggested on here. I was very pleasant and curteous on the phone. I was honest and told her I'd just had a pay cut at work and am reducing all my expenses. I told her Virgin has no System Access Fee on their $25 plan and I asked if there was anything they could do to help me reduce my costs a little.

Very disappointed.
Makes one wonder whether to believe all the posts on this thread of people supposedly getting Fido to lower their costs.
At the end of the call, she was quite happy to let me go, even when I said I'd be looking at my options with regards to other Phone Companies.
Guess Fido doesn't care about retaining its customers at all anymore.

Good luck to others but don't get your hopes up in getting any discount, in fact you may end up paying more as the Fido woman told me in their new plans.

[Hogo]

Ok, not sure what you guys did or said to supposedly get reduced plans from Fido, but I called them and got absolutely nothing. In fact they told me that my costs would INCREASE if I wanted to switch to another plan as there normal $25 plan doesn't include unlimited incoming anymore and the international option has now gone up from $4 to $5. She said I'd have to spend $35 now to get what I currently have.

The plan I am on now is:
standard $25 100/1000 E/WE
Unlimitd incoming
Int Calls $4
100 text msgs $5
Voice Messaging + Call Display $9
9-1-1 $0.50
SAF $6.95
Total = about $50 + tax + whatever international calls and text msgs I make, so usually about $65 total every month.

I tried everything that people suggested on here. I was very pleasant and curteous on the phone. I was honest and told her I'd just had a pay cut at work and am reducing all my expenses. I told her Virgin has no System Access Fee on their $25 plan and I asked if there was anything they could do to help me reduce my costs a little.

Very disappointed.
Makes one wonder whether to believe all the posts on this thread of people supposedly getting Fido to lower their costs.
At the end of the call, she was quite happy to let me go, even when I said I'd be looking at my options with regards to other Phone Companies.
Guess Fido doesn't care about retaining its customers at all anymore.

Good luck to others but don't get your hopes up in getting any discount, in fact you may end up paying more as the Fido woman told me in their new plans.

Sounds almost like you got Fido Loyalty instead of retentions. Theres a number posted somewhere in this thread that takes you toa menu where you choose "cancel your account".

Here's a tip: Say you got offered a plan by a rogers rep and want to see if Fido can match. Tell them the exact make up of the $25 retention plan (switch f2f for r2r) and you should be good.

[pizzo]

well i guess fido caught up to me and told me my old plan can no longer exist. i use to have

300 daytime min
ul eve and we @ 7
call display
name display
100 txt msg
all for $8.35 a month taxes in.

today i talked to a supervisor and told me that the best he can do is for $19.50 taxes in

300 daytime min
ul evening and we @ 7
name/call display, enhanced vmail, 2500 txt, who called.

i guess i cant complain since i was paying less than ten bucks for over a year and would never raised a red flag if i didnt get an iphone.

[mmpawannabe]

Hi, its my first post here :razz:

Just got off the phone with customer service. Didn't get connected to retentions because I'm not the account holder (my mom is) so I couldn't cancel my plan. Plus apparently retentions is closed on Sundays.

Anyways, here's my current plan:
100 + UL E/WE
UL incoming
UL f/f, f/r
2500 txt msgs
SAF + 911

Same for my mom except for the 2500 msgs, she has the 11 dollar value pack and 50 international txts instead. That comes to $48.45 + tax for me and $55.66 for my mom. After reading some of the posts here in RFD, I think the amount we pay is ridiculous :mad:. We're currently 1 year and a bit into our 3 year contract. Do you guys think we could get a better plan and a maybe freebie or 2? Also Is it really true that retentions is closed today?

Yes they close on Sundays...(too much stress for 7 days a week :lol:). Call on Monday-Sat...before 8 pm EST to be safe

[mmpawannabe]

Ok, not sure what you guys did or said to supposedly get reduced plans from Fido, but I called them and got absolutely nothing. In fact they told me that my costs would INCREASE if I wanted to switch to another plan as there normal $25 plan doesn't include unlimited incoming anymore and the international option has now gone up from $4 to $5. She said I'd have to spend $35 now to get what I currently have.

The plan I am on now is:
standard $25 100/1000 E/WE
Unlimitd incoming
Int Calls $4
100 text msgs $5
Voice Messaging + Call Display $9
9-1-1 $0.50
SAF $6.95
Total = about $50 + tax + whatever international calls and text msgs I make, so usually about $65 total every month.

I tried everything that people suggested on here. I was very pleasant and curteous on the phone. I was honest and told her I'd just had a pay cut at work and am reducing all my expenses. I told her Virgin has no System Access Fee on their $25 plan and I asked if there was anything they could do to help me reduce my costs a little.

Very disappointed.
Makes one wonder whether to believe all the posts on this thread of people supposedly getting Fido to lower their costs.
At the end of the call, she was quite happy to let me go, even when I said I'd be looking at my options with regards to other Phone Companies.
Guess Fido doesn't care about retaining its customers at all anymore.

Good luck to others but don't get your hopes up in getting any discount, in fact you may end up paying more as the Fido woman told me in their new plans.


are you already under a contract? maybe this is why?

[Demon_Twinz]

let me give you some history

$40-$10 credit+saf+911 +911(2006) ($38)
350mins
1000/e/w
CId, VM

$25 - $10(same credit) +saf + 911 + taxes (2007) ($27)
250mins
UL incoming
1000 e/w
CId, VM

$25 (+10)(-10) no saf, no 911 , +taxes (2008) ($28)
200 min + 200(+$10) (400min total)
1000e/w/
2500 text
Cid, VM

CURRENT PLAN (Jan 2009)

$25 (-10) (+25) no saf, no 9aa, + taxes (2009) ($46?) I havent' seen bill yet
200mins
1000 e/w/
2500 text
cid, vM
500 MB($25)

White 16 GB iphone $349 - $77 fido dollars

my $10 credit on my account will end in one year(12 months) I was added since 2007. I have my new plan on a 3 year agreement. My data plan is not on agreement. I have two lines on my account one of which is not on agreement. I am giving them alot of business.

I told them i was gonna go to telus

[ditachan]

Ok, not sure what you guys did or said to supposedly get reduced plans from Fido, but I called them and got absolutely nothing. In fact they told me that my costs would INCREASE if I wanted to switch to another plan as there normal $25 plan doesn't include unlimited incoming anymore and the international option has now gone up from $4 to $5. She said I'd have to spend $35 now to get what I currently have.

The plan I am on now is:
standard $25 100/1000 E/WE
Unlimitd incoming
Int Calls $4
100 text msgs $5
Voice Messaging + Call Display $9
9-1-1 $0.50
SAF $6.95
Total = about $50 + tax + whatever international calls and text msgs I make, so usually about $65 total every month.

I tried everything that people suggested on here. I was very pleasant and curteous on the phone. I was honest and told her I'd just had a pay cut at work and am reducing all my expenses. I told her Virgin has no System Access Fee on their $25 plan and I asked if there was anything they could do to help me reduce my costs a little.

Very disappointed.
Makes one wonder whether to believe all the posts on this thread of people supposedly getting Fido to lower their costs.
At the end of the call, she was quite happy to let me go, even when I said I'd be looking at my options with regards to other Phone Companies.
Guess Fido doesn't care about retaining its customers at all anymore.

Good luck to others but don't get your hopes up in getting any discount, in fact you may end up paying more as the Fido woman told me in their new plans.

1 call and you're ready to give up?
People have said it's a hit and miss.

[lofony]

How's this?

City Fido $45
2500 txt + VM + Call Display + Name display $10
SAF credit $7
General Credit Credit $10

$38 + tax for unlimited calling, VM, Call display and Name display.
Should I be getting something more?

Hi, Miguel

If you don't mind, can you please tell me how you negotiate the special value pack with additional $10 credit for your city fido plan?

I am paying $45 + $0.5 + $11 a month.

Thank you

[The Cake is a Lie]

Ok, not sure what you guys did or said to supposedly get reduced plans from Fido, but I called them and got absolutely nothing. In fact they told me that my costs would INCREASE if I wanted to switch to another plan as there normal $25 plan doesn't include unlimited incoming anymore and the international option has now gone up from $4 to $5. She said I'd have to spend $35 now to get what I currently have.

The plan I am on now is:
standard $25 100/1000 E/WE
Unlimitd incoming
Int Calls $4
100 text msgs $5
Voice Messaging + Call Display $9
9-1-1 $0.50
SAF $6.95
Total = about $50 + tax + whatever international calls and text msgs I make, so usually about $65 total every month.

I tried everything that people suggested on here. I was very pleasant and curteous on the phone. I was honest and told her I'd just had a pay cut at work and am reducing all my expenses. I told her Virgin has no System Access Fee on their $25 plan and I asked if there was anything they could do to help me reduce my costs a little.

Very disappointed.
Makes one wonder whether to believe all the posts on this thread of people supposedly getting Fido to lower their costs.
At the end of the call, she was quite happy to let me go, even when I said I'd be looking at my options with regards to other Phone Companies.
Guess Fido doesn't care about retaining its customers at all anymore.

Good luck to others but don't get your hopes up in getting any discount, in fact you may end up paying more as the Fido woman told me in their new plans.

Call Retentions directly @ 866-279-3436 and tell them you just spoke with a regular representative (your not supposed to know their number). Tell them you are being offered something better at X company instead. Hope this works out for you!

[bernie888]

Hi mmpawannabe,
No I am not on any fixed term contract currently. I checked my account online to be doubly sure. Been a customer for 4 years now with Fido.


are you already under a contract? maybe this is why?

[bernie888]

The Cake is a Lie,
Thats the number I did call directly and spoke to the Retention Rep there.
Seems they are not interested in any better offers people have elsewhere. I might give it one more try in a few days in case my luck is different then. Thanks for the suggestions.


Call Retentions directly @ 866-279-3436 and tell them you just spoke with a regular representative (your not supposed to know their number). Tell them you are being offered something better at X company instead. Hope this works out for you!

[mkassapian]

anyone here have experience with the following FIDO situation?

--------------------------------------------------------------------------

I have the CITY FIDO plan.

recently , I got bumped to $50 per month (forgot to "renew" my 3 year plan with them... that part kind of sucks...extra $5 per month)....

anyways, I also chose to get a new phone when renewing so my SAF is back again, whereas for the last 4 years, I have had it CREDITED back, which was nice...

anyways, I am now on the APPLE I-PHONE... here is my package:

$50 unlimited
City Fido Tor. Unlimited 50.00
Internet option / 6 GB 30.00
iPhone Value Pack+VVmail 15.00
Can/U.S. Lg Distance: Unlimited USA & Canada. 30.00
9-1-1 emergency service 0.50
System access fee 6.95

total per month: $132.45

I only used about 1 gig per month of the 6 gigs they give on the internet option, so I am very disappointed about the $30 charge for that.
I do alot of USA & Canada long distance calling so that $30 is worth it.
I need the Value pack because it gives me unlimited txt messages locally (Sent & Received).
I don't like the SAF but have to accept it because I got my i-phone for free getting phone for $199 andafter using my fido dollars= $0.

anyways, anyone got any tips on how to negotiate with FIDO to get this down below $100 per month?

note: I also recently got a $50 customer loyalty credit which I used , along with FIDO dollars again to get the i-phone blue tooth accessory for free

So I am not going to say FIDO has been bad to me, just $132.45 before taxes kind of sucks big time. LOL.

Michael

[The Cake is a Lie]

The Cake is a Lie,
Thats the number I did call directly and spoke to the Retention Rep there.
Seems they are not interested in any better offers people have elsewhere. I might give it one more try in a few days in case my luck is different then. Thanks for the suggestions.

Very strange, well the only suggestion I have at this moment is to call again and try your luck once more.

[bernie888]

so I called once more to Retentions. I was very polite as always.
Different woman this time, she was also nice and polite but also unwilling to do anything for me and also suggested that my $50 per month that I pay for the basic service pretty much was better than the plans currently available and that cancellation would take 30 days if i wished to cancel my account.
:|

[little_asian_angel]

so I called once more to Retentions. I was very polite as always.
Different woman this time, she was also nice and polite but also unwilling to do anything for me and also suggested that my $50 per month that I pay for the basic service pretty much was better than the plans currently available and that cancellation would take 30 days if i wished to cancel my account.
:|

how long were you a fido customer for? Could it be that you're somewhat of a new client? I've read that it takes a while depending your luck. Also.. I find that calling 611 from your phone and have the CSR to transfer you is better than calling the number direct. So what if you have to go through the CSR.. just tell them you are unhappy with the service and saw a better deal at "place service provider here" and they will be happy to transfer you to customer relations. It may be a longer wait, but your chances are better because they know if you have called direct or if you were transferred. Both times I called I had the CSR explain my situation to the retentions rep first, then three wayed the call to explain to me who I'm on the phone with and then the CSR hangs up and the other rep does his/her thing. Try that... you might get better luck

[ipxxx]

Finally decided to call retentions today because I was paying a stupid amount of money for Fido 2 Fido and Call display for over 2 years now (contract ended a long time ago) - about $45ish after tax if I recall correctly

Anyways, received the following plan - not as good as some others received but better then what I had before

200 daytime minutes
Unlimited E/W starting from 7PM
Unlimited Local F2F
Unlimited Incoming
Caller Display/Name Display
Voice Mail
2500 text messages
System Access Fee (SAF) and 911 included
6 months free of unlimited local calling
Extended network

$25...

but the problem is, the rep would only discount the Unlimited Incoming ($10) for 24 months... and I went on a 3 year contract because I decided to get the iPhone... oh well =) if the rep who helped me out happens to be reading this...thanks! =P

P.S. This was my first attempt with Fido and did not have to do any haggling ... so I'm not sure what the poster who is having difficulties is doing but it shouldn't be that difficult (unless like someone else posted you are either calling the wrong number or you are too new of a customer)

[rapsrealm]

I got a retentions deal (the $25) one in December but when I looked at my account online I was puzzled by my contract obligations. It says the deal is from December 2009-December 2012 is that normal? I had one year remaining on my contract and I decided to agree to the three year contract in order to get an upgraded phone etc but does the three year start from that day or does it start when your current agreement is up?

[pipipoopee]

I got a retentions deal (the $25) one in December but when I looked at my account online I was puzzled by my contract obligations. It says the deal is from December 2009-December 2012 is that normal? I had one year remaining on my contract and I decided to agree to the three year contract in order to get an upgraded phone etc but does the three year start from that day or does it start when your current agreement is up?

When you extend your agreement, the new agreement should start at the end of your current agreement. Example: If your current agreement ends in June 2009 and you sign on to another 2-year, it is 2 years from June 2009 and not from the day you signed on.

But give the website some time....I think they're still working out the kinks on fido.ca.

[pipipoopee]

P.S. This was my first attempt with Fido and did not have to do any haggling ... so I'm not sure what the poster who is having difficulties is doing but it shouldn't be that difficult (unless like someone else posted you are either calling the wrong number or you are too new of a customer)

Neither could be true and still happen to someone. You forget that all Fido reps are different, and sometimes they're already in a bad mood because some Fido customers were explicitly trying to take advantage of them (i.e. basically asking them to give options out for free). So again, it's not just about your account history or what line you call. What you end up getting really depends on how nice your rep is and how flexible they are.

I know because I've helped a few of my friends with getting the same retention plan as mine, but it really depends on who you get and whether your account has been previously flagged. I managed to get it down to $25 with some of my friends and some could just go down to $30.

...Mine is a bit better than all of them though. Less $$ and more options.

[Miguel]

Hi, Miguel

If you don't mind, can you please tell me how you negotiate the special value pack with additional $10 credit for your city fido plan?

I am paying $45 + $0.5 + $11 a month.

Thank you

I was on the reg. $11 value pack and told him I wanted to drop it... he then offered the $10 pack which suited my needs more.

The $10 credit i got when I renewed my contract a year or so ago..

[bernie888]

little_asian_angel,
I think its close to 4 years now I've been with Fido. I would have thought that was long enough but maybe the deals are just for customers of maybe 10 years or more? I really dont know. Out of ideas at this point.


how long were you a fido customer for? Could it be that you're somewhat of a new client? I've read that it takes a while depending your luck. Also.. I find that calling 611 from your phone and have the CSR to transfer you is better than calling the number direct. So what if you have to go through the CSR.. just tell them you are unhappy with the service and saw a better deal at "place service provider here" and they will be happy to transfer you to customer relations. It may be a longer wait, but your chances are better because they know if you have called direct or if you were transferred. Both times I called I had the CSR explain my situation to the retentions rep first, then three wayed the call to explain to me who I'm on the phone with and then the CSR hangs up and the other rep does his/her thing. Try that... you might get better luck

[The Cake is a Lie]

little_asian_angel,
I think its close to 4 years now I've been with Fido. I would have thought that was long enough but maybe the deals are just for customers of maybe 10 years or more? I really dont know. Out of ideas at this point.

Very odd, I've only been a Fido customer for 2 years. Keep trying though, something has got to give!

[Aremith]

Old Plan:
17.50 Killer Offer
200 Daytime
UL Eve/Weekend @ 5PM
+6.95 SAF +0.50 E911 + taxes
Total: $27.95/mo

Got the $11 VP added on without permission today, so I called in, CS told me to wait it out since I'm in the 1 month free period.
Called back after a bit of research and explained that I understand I have a good plan and that there might not be anything that can happen because of that, but if there was any way to get features from the VP free.

In the end, I got the $25 Retention Plan so I'm happy. Paying 61 cents more for tons more features, and no contract extension.

Now:
$25 Retention
200 Daytime
UL Eve/Weekend @ 5PM
UL F2F
CID/VM/2500 Text
+0.50 E911 + taxes
Total: $28.56/mo.

Thanks a lot to the rep that I talked to.

[lofony]

little_asian_angel,
I think its close to 4 years now I've been with Fido. I would have thought that was long enough but maybe the deals are just for customers of maybe 10 years or more? I really dont know. Out of ideas at this point.


Hi, I can tell you... no matter how polite you are, you account has been flagged. You have to wait another 90 days to restart your negotiation.

Same situation happened to me that a lady would only offer me $30 deal while everyone else got the same deal for $25.

I called CSR several times, and they all gave me similar answers: "$30 is the best deal, you either take it or not take it."

There is nothing you can do. My only suggestion is don't call them anymore. Wait another 90 days and see if you can restart your negotiation with Fido again.

[bernie888]

I'd LOVE a $30 deal!! I'm not trying to get the bet deal possible. Just something to reduce my monthly $50+tax+calls total would be nice and help me out right now. But thanks for letting me know I'm now flagged in their system for some reason. I guess I was 'too nice'.
Perhaps if I'd been more forceful and threatened them directly with cancelling rather than just enquiring if they could help me out, that might have been better.


Hi, I can tell you... no matter how polite you are, you account has been flagged. You have to wait another 90 days to restart your negotiation.

Same situation happened to me that a lady would only offer me $30 deal while everyone else got the same deal for $25.

I called CSR several times, and they all gave me similar answers: "$30 is the best deal, you either take it or not take it."

There is nothing you can do. My only suggestion is don't call them anymore. Wait another 90 days and see if you can restart your negotiation with Fido again.

[little_asian_angel]

i was reading up in howard forums and one of the guys that work at Fido retentions dept said something's happening in March and it doesn't sound like a good thing... I have a feeling they may be doing the same thing Rogers is doing right now and auditing people and taking credits away for the people who have a load of credits. I guess it'll teach people who are too greedy.

[ipxxx]

i was reading up in howard forums and one of the guys that work at Fido retentions dept said something's happening in March and it doesn't sound like a good thing... I have a feeling they may be doing the same thing Rogers is doing right now and auditing people and taking credits away for the people who have a load of credits. I guess it'll teach people who are too greedy.

... they can't take away credits for ppl on contracts....?

[mtlRobot]

Just called Customer Relation ( 1-866-279-3436 ) this morning, asked politely that, why one of my friend whom I referred to Fido got a much better plan and pay less (which is true). Then received this plan without renewing my contract.


$25 + tax
200 daytime minutes
Unlimited E/WE
2500 text, VM, CID
Unlimited Fido 2 Fido
Unlimited Incoming ($10, waived for the next 12 months)
No SAF and 911.


Old plan:
100 daytime minutes
1000 E/We minutes
Unlimited Incoming.
$37 tax incl.

[Trooper8111]

I'd LOVE a $30 deal!! I'm not trying to get the bet deal possible. Just something to reduce my monthly $50+tax+calls total would be nice and help me out right now. But thanks for letting me know I'm now flagged in their system for some reason. I guess I was 'too nice'.
Perhaps if I'd been more forceful and threatened them directly with cancelling rather than just enquiring if they could help me out, that might have been better.

I was polite and said that I was offered a better deal by a competitor and was ready to cancel the current contract. We ended up agreeing on:

200 anytime mins
VM, CID
unlimited eve/wknds 7pm
1000 txt msgs

Free Samsung slider phone on a 2yr contract

for $27.02 taxes, SAF, 911 fees included.

Not the best deal but way better than the $47 she was paying. This was almost a year ago.

[TheGame]

Are any of the old retention plans still available? I got a $25 unlimited incoming retention plan early last year that has 200 daytime, 1000 e/w and caller ID... is that (or something similiar) still offered, but without SAF?

I know of the 17.50 EPP, the $25 Fido to Fido, and a $35 plan that was mentioned earlier...

[pipipoopee]

Are any of the old retention plans still available? I got a $25 unlimited incoming retention plan early last year that has 200 daytime, 1000 e/w and caller ID... is that (or something similiar) still offered, but without SAF?

I know of the 17.50 EPP, the $25 Fido to Fido, and a $35 plan that was mentioned earlier...

Yes something similar (if not better) is offered without SAF and 911 fees.

If you read back a few pages of posts, you'll see what the general $25 retention plan was offered in the past month or so:

200 Daytime Minutes
Unlimited E/W starting at 7pm
Unlimited Fido to Fido
2500 Text Messages
Call Display with Name Display
Enhanced Voicemail
SAF and 911 fee included

Variations of the plan include (i.e. some people managed to get some or all of these options on top of this base plan for the same or near same price):

Unlimited incoming local calls
Unlimited E/W starting at 5pm
Unlimited Fido to Fido AND Fido to Rogers
6 months of unlimited local calls (given you sign onto a term-agreement)

And some people traded off some of the options listed above or from the base plan to get either:

1000 Long Distance minutes or
Extended Network or
Free phone of choice (except iPhone)

I think this gives you a gist of what $25 retention plans people are being offered nowadays (past month or so). However, some people have been lucky to get that base plan for less than $25 (I think record low was $20), and some were offered the plan at a strict $30. It really depends on the rep you are talking to and your account history.

If you have any more questions, feel free to PM me or post the question here!

[keljai]

from the post up top, regarding the phone. l thought when u renew your contract, you get a free phone anyways.. y do you have to trade in some option for the phone?

[pcpchan]

from the post up top, regarding the phone. l thought when u renew your contract, you get a free phone anyways.. y do you have to trade in some option for the phone?

I don't think that was "ever" the case, even though it said it is a free phone fido will still take your fido dollars away. There is no way a rep can just write off the price of the phone, since technically the price of the phone is the "regular" price, not the price u get as you get into an agreement. You get your fido dollar taken off and you get your fido dollar credit to you as part of your bill, and there is no way you can get your fido dollar back unless you pay upfront your money for it

[pipipoopee]

from the post up top, regarding the phone. l thought when u renew your contract, you get a free phone anyways.. y do you have to trade in some option for the phone?

Well you shouldn't take it for granted that you will get a FREE phone when you renew your contract. Some Fido reps might offer it, some may not. Either way, the only reason it's free (unless it's already a $0 phone for a certain term agreement) is because the rep is giving you a one-time credit for the phone. So sometimes the reps would offer a free phone (one time credit) given that you give up an option (monthly credits)...it's all about give and take.

Again, you shouldn't ask the Fido rep for a free phone as if you are entitled to one, because you're not (and it'll just make them more irate if they aren't already). Just hint at it, and if they get the hint and offers, then great. Otherwise, just try again with a different rep later. But anyway, why do you want Fido phones? I personally don't find any of them appealing (aside from the iPhone).

[little_asian_angel]

... they can't take away credits for ppl on contracts....?

unfortunately from what I've been reading in that forum... they can. It gets flagged and credits gets taken away. I haven't read anything happen like that for Fido.. yet! But I've read quite a few angry people in the Rogers thread in that forum and since Rogers own Fido, I wouldn't be surprised if they are following.

The guy that posted saying something is happening in March is kind of an *insert word here*. He's making it sound like somethings bad going to happen but he's not saying what it is... and then he's saying it might be good or bad and it'll affect people. So who knows! It might be cheaper deals for all we know and he's just playing us so we don't call and make their job easier?

[ipxxx]

unfortunately from what I've been reading in that forum... they can. It gets flagged and credits gets taken away. I haven't read anything happen like that for Fido.. yet! But I've read quite a few angry people in the Rogers thread in that forum and since Rogers own Fido, I wouldn't be surprised if they are following.

The guy that posted saying something is happening in March is kind of an *insert word here*. He's making it sound like somethings bad going to happen but he's not saying what it is... and then he's saying it might be good or bad and it'll affect people. So who knows! It might be cheaper deals for all we know and he's just playing us so we don't call and make their job easier?

i wouldn't believe it =)

if my account ever got 'flagged' and i started to notice my bills going up higher, i would call in immediately and complain stating that i agreed to X amount of dollars for Y service...if they dont honor that then they are breaking their own contract thus allowing me to cancel...

anyways, i guess we'll wait in see =)

[frugal_fashionista]

Just called Customer Relation ( 1-866-279-3436 ) this morning, asked politely that, why one of my friend whom I referred to Fido got a much better plan and pay less (which is true). Then received this plan without renewing my contract.


$25 + tax
200 daytime minutes
Unlimited E/WE
2500 text, VM, CID
Unlimited Fido 2 Fido
Unlimited Incoming ($10, waived for the next 12 months)
No SAF and 911.


Old plan:
100 daytime minutes
1000 E/We minutes
Unlimited Incoming.
$37 tax incl.

lucky! i got the 27.50 plan but my friend who i referred to fido got the $25 deal you just listed (plus i think fido to rogers added as well!). but my rep wouldn't budge!

[Silk_3]

contract ends in august
called about switching to rogers for a BB because of better texting plans

rep gave me 2500 texts for free. went over pretty well

called 1 866 279 3436

[gwoo_ca]

I have been trying to get Fido to give me the $25 plan as a newbie, switching over from Rogers

They will not budge, infact the three reps I have talked with say they can only give me the plans found on the website.

What am I doing wrong here?

I know that this is a retention plan but I still don't know why they can't give me it

I can't wait until Bell & Telus get 3g phones, that take sim cards, then we may actually have some price matching and competition.

Any suggestions?

[rugbeee]

I was offered the $25 deal - I asked about the EPP plan after I discovered my month to month credits expired this month and I was not informed :mad:

2 years
200 day, unlimited evening (5pm 1st yr, 7pm 2nd yr)
VM CID
2500 text
Unlimited incoming
Unlimited fido to fido which is useless to me
Free blackjack II (after saying I wanted q9h but it is long gone, I had 60 fido$ - really not excited about this phone),
$25+tax

Old plan (month to month since last Feb)
200day, unlimited after 7
125 text
enhanced VM CID
1000 fido to fido
and I used my old phone from my previous 2 year contract
$16+SAF+911+tax
(I was averaging $40-45 because I was always over since my new job)

I was pushing for 2 years of 5pm evenings and really wanted to give up the fido to fido for this option - won't budge. The unlimited incoming is really going to help my bill - I don't think I will go over anymore. The funny thing is this was the CSR not the retentions dept, he was adding and subtracting free options which I never thought they could do before. Also asked about upcoming blackberries and he said he is not at liberte to disclose that info. May have to put up with the dropped calls and lock in for another 2 years, can't beat their price and customer service

[rugbeee]

also in response to gwoo above, I asked if they would give a better deal if I switched over 4 work phones and he said this is for existing activations, not for new activations, maybe try for the $17.50 EPP plan

[Inno]

I was offered the $25 deal - I asked about the EPP plan after I discovered my month to month credits expired this month and I was not informed :mad:

2 years
200 day, unlimited evening (5pm 1st yr, 7pm 2nd yr)
VM CID
2500 text
Unlimited incoming
Unlimited fido to fido which is useless to me
Free blackjack II (after saying I wanted q9h but it is long gone, I had 60 fido$ - really not excited about this phone),
$25+tax

Old plan (month to month since last Feb)
200day, unlimited after 7
125 text
enhanced VM CID
1000 fido to fido
and I used my old phone from my previous 2 year contract
$16+SAF+911+tax
(I was averaging $40-45 because I was always over since my new job)

I was pushing for 2 years of 5pm evenings and really wanted to give up the fido to fido for this option - won't budge. The unlimited incoming is really going to help my bill - I don't think I will go over anymore. The funny thing is this was the CSR not the retentions dept, he was adding and subtracting free options which I never thought they could do before. Also asked about upcoming blackberries and he said he is not at liberte to disclose that info. May have to put up with the dropped calls and lock in for another 2 years, can't beat their price and customer service

I think the reason they "offer" Fido2Fido, is that it is to their benefit more than ours. It is a marketing ploy to try to get folks to encourage their circle of friends to switch to Fido so that all of them can call each other "free". This means more customers for Fido of course.

So your offer to "give up" F2F holds no appeal to them but is actually a negative!

Like you I seldom call other Fido cellphones and I have Unlimited Incoming when then call me, so no cost. I would gladly give up F2F for a $5 credit.

[little_asian_angel]

i wouldn't believe it =)

if my account ever got 'flagged' and i started to notice my bills going up higher, i would call in immediately and complain stating that i agreed to X amount of dollars for Y service...if they dont honor that then they are breaking their own contract thus allowing me to cancel...

anyways, i guess we'll wait in see =)

just read a post in the other forum.. apparently credits don't apply to the contract... This answer came from someone who works at Fido. http://www.howardforums.com/showthread.php?t=1487573.

But we will wait and see... One person brought up that they might ditch retentions and change it to Loyalty like Rogers.. which seems more and more likely of what they might be doing because one said the call centre will go through a massive change in March. Also had told us to "finalize" our plans... oh well.. prepare for the worst!


I have been trying to get Fido to give me the $25 plan as a newbie, switching over from Rogers

They will not budge, infact the three reps I have talked with say they can only give me the plans found on the website.

What am I doing wrong here?

I know that this is a retention plan but I still don't know why they can't give me it

I can't wait until Bell & Telus get 3g phones, that take sim cards, then we may actually have some price matching and competition.

Any suggestions?

There's nothing to "retain" if you are not an existing Fido customer... thus the reason calling it "retention" plan. So you are out of luck... Call Rogers Loyalty... they do almost the same thing

[jozero]

Lots of people on the Roger side are getting :
- 500MB of data
- 10,000 text messages
- visual voice mail

For $30 with a $10 credit so $20 net.

Is there an equivalent on the Fido side ?

[martinology]

is the $17.5 retention plan still avail?

they only offer me $25 (2yrs)
200mins
unlimited e/w 7pm
2500txt
F2F
6months unlimited local call
CID, VM

( NO free samsung jack, NO unlimited incoming call )

[pipipoopee]

is the $17.5 retention plan still avail?

they only offer me $25 (2yrs)
200mins
unlimited e/w 7pm
2500txt
F2F
6months unlimited local call
CID, VM

( NO free samsung jack, NO unlimited incoming call )

This is the usual $25 retention plan. Anything else is given out is dependent on the good graces of Fido reps. In other words, if you get a good Fido rep, and you are nice to them, usually they could give you one or more perks to the $25 plan. The $17.50 plan may or may not still be available...it is not for the general public anymore. Mention to the Fido rep to see if they have a lower cost plan (than the $25 plan).

Remember, you're technically not suppose to know of these plans offered from Fido customer relations to RFDers here. Although there has been some cases where someone vaguely mentions that "their friend" got a so and so plan to the Fido rep, and was offered something close, but not exactly, to it. I suggest RFDers NOT to let Fido reps know that they know about the retention plans. These are plans offered to individuals for their individual account, not plans that were meant to be offered by the masses....if they were, Fido might as well post them on their website and in their brochures in place of their current $25 plan.

Just thought I'd remind RFDers that although everyone wants to save money on their bills and there is no reason they shouldn't, but no one is entitled to any amount of monthly credits or any of the retention plans posted by other RFDers here. If the Fido rep has been irritated enough by the numerous calls from people looking for a "bargain" before you, and you present yourself to be a bargain hunter as well, I don't think it's likely they will help you much if at all.

So my tip would be just to be nice and courteous to Fido reps. If they don't offer anything good, thank them and tell them you'll consider it, hang up and maybe try again the next day.

Again, each time you call Fido, the Fido reps takes notes of what happened during the phone call. So if you threatened them or got angry and irate with them, be sure to know that it is recorded under your account and the next Fido rep you encounter will see those notes.

Happy talking!

[gwoo_ca]

Anyone know if I were to take over someone's contract if I could then apply to get this $25 retention plan?

Anyone know if it is true that I could sign up for a new fido contract, then call to cancel a couple days later and get the retention plan that way?

Anyway to get this retention plan talking to a local Fido dealer? Anyone know any 'easy' going Fido dealers in calgary to talk with to get what I want?

I am aware that this is a retention plan however I have read this thread and people have said they are new activations and have gotten this deal, I just want to know how/.

thanks

[pipipoopee]

Anyone know if I were to take over someone's contract if I could then apply to get this $25 retention plan?

I'm not certain but when you take over someone's account and change it to your name and such, I think they actually would restart their count on how long you've been with them. Example: The person has been with them for 5 years, you take over the account, you're technically seen as a "new" customer. Not sure about taking over. But I'm pretty sure that's what happens when you separate one line from an account.


Anyone know if it is true that I could sign up for a new fido contract, then call to cancel a couple days later and get the retention plan that way?

I heard from Fido sources that said that garden plans on Fido do not qualify for retention plans as of today (garden plans are the plans currently offered by Fido on their website/brochures that do not have the SAF fee). They probably made that rule because a lot of people who are not existing Fido customers have been trying to get the retention plans. Those people who managed to do it got lucky.


Anyway to get this retention plan talking to a local Fido dealer? Anyone know any 'easy' going Fido dealers in calgary to talk with to get what I want?

Retention plans can only be offered by Fido Customer Relations reps. And Fido Customer Relations reps can only be contacted by telephone. Fido dealers can attempt to give you a good deal, but their authority is not as flexible as those of the CR reps, and they probably do not have access to the retention plans RFDers have posted here.

Hope this helps.

[nosnoop]

This is the usual $25 retention plan. Anything else is given out is dependent on the good graces of Fido reps. In other words, if you get a good Fido rep, and you are nice to them, usually they could give you one or more perks to the $25 plan.

Are these retention plans only available with a contract?
I am not on contract, and what type of retention plan is available with no contract?

[pipipoopee]

Are these retention plans only available with a contract?
I am not on contract, and what type of retention plan is available with no contract?

First of all, you are talking about "retention plans" meaning that these plans are meant to be offered to ensure that you stay with Fido for another few years. And how does Fido ensure that you will stay with them for another few years? Get you to sign a term agreement! Therefore, if Fido offers something like the variations of the "$25 Retention Plan" you've been seeing posted on this thread for the past month or so, it is and should always should be tied to at least a 2-year agreement. On the odd case you read about someone not needing to sign an agreement, they probably did not get as good of a plan or that they did get just as good a plan because they had a customer relations rep that did a no-no (those account might be flagged later on and prevent the person from getting any good offers in the future).

However, I am not saying that there are no retention plans that would not require you to sign onto a term agreement. If you are looking for that, it may be offered (again, depending on the CR rep), but you will should not count on getting the basic "$25 Retention Plan" you've been seeing posted, nor should you expect them to give you anything more. Without signing onto a term agreement, your choices will be very limited. And what you will be offered will probably not look as awesome as the plans you've been seeing other RFDers getting.

Again, I cannot stress this enough....these are RETENTION plans, meant to RETAIN Fido's existing customers. The only reliable way to assure Fido that they have RETAINED you, is to get you to agree to sign onto a term agreement.

[mtevel]

anyone here have experience with the following FIDO situation?

--------------------------------------------------------------------------

I have the CITY FIDO plan.

recently , I got bumped to $50 per month (forgot to "renew" my 3 year plan with them... that part kind of sucks...extra $5 per month)....

anyways, I also chose to get a new phone when renewing so my SAF is back again, whereas for the last 4 years, I have had it CREDITED back, which was nice...

anyways, I am now on the APPLE I-PHONE... here is my package:

$50 unlimited
City Fido Tor. Unlimited 50.00
Internet option / 6 GB 30.00
iPhone Value Pack+VVmail 15.00
Can/U.S. Lg Distance: Unlimited USA & Canada. 30.00
9-1-1 emergency service 0.50
System access fee 6.95

total per month: $132.45

I only used about 1 gig per month of the 6 gigs they give on the internet option, so I am very disappointed about the $30 charge for that.
I do alot of USA & Canada long distance calling so that $30 is worth it.
I need the Value pack because it gives me unlimited txt messages locally (Sent & Received).
I don't like the SAF but have to accept it because I got my i-phone for free getting phone for $199 andafter using my fido dollars= $0.

anyways, anyone got any tips on how to negotiate with FIDO to get this down below $100 per month?

note: I also recently got a $50 customer loyalty credit which I used , along with FIDO dollars again to get the i-phone blue tooth accessory for free

So I am not going to say FIDO has been bad to me, just $132.45 before taxes kind of sucks big time. LOL.

Michael

Since you have an iPhone - purchase off of eBay a GrandCentral account, download GrandDialer from the App store (free), change your $30 Unlimited USA + Canada calling to $10 unlimited incoming. The change will save you $20 per month.

[beripari]

is the $17.5 retention plan still avail?
Yes but “not available to the general public” as I was told during my first of 3 calls this week – but “I” am the general public!
My current 2-year contract expires in August. I have very simple basic phone needs.
I made 3 calls over the past few days. Each one was very pleasant but oh so different in offerings! I think you basically just need to be pleasant & tell them what your needs are!

First Call: offered $17.50 plan (all inclusive); includes 200 min; unlimited e/we after 5pm but no VM or CD. By the end of the call she was willing to give me ONE of these features free; $6 to add the other one which would bring my monthly bill to $26.50 taxes included – more than I’m paying now for less features.
I declined. She said this is NOT an offer that’s available to the public & she will put a note on my file that the offer was refused by me today and no guarantees that this will be available if/when I call back.

2nd Call: I called back to ask if they can eliminate the "unlimited" & give me both VM/CD. No, they can’t change the “premade” pkgs. She said their offers change regularly so I can try calling again closer to the contract expiry date. I told her I have opportunity to piggyback onto a EPP pkg (true! & was prepared to do so but really didn't want to) which has all the bells whistles for $17.50 all inclusive but would need to change to Bell & buy new phone; have been with Fido since the start (11 yrs) & prefer to stay; I don’t need the bells/whistles but definitely need VM/CD. There is no way FIDO could compete with the plan – I knew that. So I asked about the penalty/cancellation since I’ll have to consider going the other route.

3rd Call: I called to ask about portability (before I spend time choosing a phone & get the ball rolling on the EPP). She explained, read my file then asked why I wasn’t happy with the offer & whether I have committed to the other carrier yet. I explained why. By the end of the call, here’s what we “semi-agreed” to:

$17.50 for 2 yrs (extended when my current 2yr contract expires in August)
$19.77 monthly bill (all inclusive with tax)

200 mins
unlimited e/w after 5pm
+ $10 Value Pak (VM, CD, 2500 txt)
+ $10 monthly credit

AND, a new Free Motorazr V3 "classic" – (probably obsolete?) but I didn’t ask for a phone, she offered me one! I’ll let the kids use it.

I say “semi-agreed” because when she saw my expiry date, she said unable to review or receive(?) until after Feb. 3rd. So I need to call back then – she gave me a Reference # (first time that’s ever happened!) so I won’t have any problem.

I’m actually very pleased cause my monthly bill will be less than it is now with more features! When I call back, I’m going to see if they can start this now vs. waiting until the current contract expires.

Any comments on the phone – is there a different phone I should ask for? I have almost 0 Fido dollars (due to credits over the past two years) and am a true Ericson fan – currently have the Z 710i which I think has more features??? I’m not techy but as I said, my needs are very simple.

[hemantrocks]

thanks to all of those who took the time to share their dealings with fido retentions. If it wasnt for me stumbling here that i could have thought of getting what i got.

so a BIG thanks to all.
i dont think i have hit the jackpot but im content and happy with what i got.

i used to have a 25$ unlimited incoming plan with 100 daytime and 1000 e/w
plus SAF and taxes wud bring it to 34$
i continued this for my 2 yr contract and didnt renew and was month to month till today.

i wanted an iphone, (willing to pay) called *611 was talking to a nice CSR lady
talking to her patiently and respectfully and she was helpfull. as learnt from the forum here, but before i could make my move to get forwarded to retentions, my battery died. called back in... a ********* picked up the phone. he was in a bad mood and didnt even explain his offers properly. i said i will call laters.
then i thought to give it a try to the direct retentions number. 1st time got thru to a courteous guy and the offer he made was as follows:

200 Daytime Minutes
Unlimited E/W starting at 7pm
Unlimited Fido to Fido
2500 Text Messages
Call Display with Name Display
Enhanced Voicemail
SAF and 911 fee included

so now i will be paying something like 28 includin tax. which is a drop of 5$ a month with double daytime minutes . unlimited e/w. 2500 text. CD,ND, VM which were all non existent before.

i find it hard to be a haggler so this was the offer i got instantly witout talking much and am happy :) thanks to all and good luck to all.

[goJays]

check my post in EPP thread. i called yesterday too, i got what u got but cheaper.. and wks starting at 5pm, but only no fido-fido. 17.50$+tax. call in again :)

[The Cake is a Lie]

Called on behalf of my father and got the typical $25 plus unlimited incoming for 2 years. The CSR at retentions on the phone was extremely helpful and nice, he gave me his extension number but no one would patch me through to finish the agreement. Anywho, had the old 200 anytime minutes for $20+SAF. Much improvement!

[pipipoopee]

check my post in EPP thread. i called yesterday too, i got what u got but cheaper.. and wks starting at 5pm, but only no fido-fido. 17.50$+tax. call in again :)

The guy's happy with what he's got, so +1 for hemantrocks.

I may be wrong, but it seems like you are encouraging him to be greedy.

[little_asian_angel]

The guy's happy with what he's got, so +1 for hemantrocks.

I may be wrong, but it seems like you are encouraging him to be greedy.

+1
Once he has agreed to what was given to him, you cannot change it. The reason why your plan was only $17.50 was because they credit you the VM/CD/2500 text $10 for the duration of your plan. If the guy believes that he needs Fido to Fido then that is the package for him or else he's going to be paying $27.50 because you cannot get credits more than the base plan. It's different for everyone and you can't tell the retentions rep to give that plan because you're not supposed to know what plans are out there. Telling people to call again to haggle is just going to get them screwed over.

[goJays]

what's greedy with saving money? its not like we are pushing a small shop to price match with a big competitor. its just business.

[goJays]

NO. you have 15 days grace period to get a better deal.

[goJays]

screwed over? you cannot get worse than what you already have.. do you also not go get an education because you have a 'job'? i don't get your reasoning. the person's got that contract already, but they can get better and the contract will be replaced no problem.

[pipipoopee]

what's greedy with saving money? its not like we are pushing a small shop to price match with a big competitor. its just business.

Though this is not directly related to Fido retention plans, I think that RFDers that read retention plans should understand that yes, it is bargain, but at the same time, Fido retentions does not exist because they can give you bargains. Fido retention exists because they are trying to offer good customer service, and show that they do value its existing Fido customers. Having this in mind, it puts us Fido customers in a good position to get a plan that really cater to our needs and not pay extra for the options we do not need. However, "monthly credits-hoarding" seem to be in some people's minds when they call Fido (i.e. getting as many monthly credits on options they want regardless of what they actually need and what they do not need) and I just want to help people know the difference between calling Fido retentions because they want to "save money" and calling Fido retentions because they are being "greedy".

Well let's clarify on what it is to "save money" and what it is to be "greedy" shall we? Apparently there are people out there that seem to either use it interchangeably, or mistake one to be the same as the other.

When consumers tries to be frugal and save money (the whole idea of RFD), they look for coupon clippings, price matches, or good deals (lowest price) on the things they NEED. And needs are different than wants. Needs would be something that is required for an individual to function in their daily lives.

When consumers are greedy, this is what they have as defined by the dictionary: "[Greed is] an excessive desire to acquire or possess more than what one needs or deserves, especially with respect to material wealth".

Again, I'm not saying goJays did not get a good "deal". You did, and that's great. But what I'm trying to point out is what your message was encouraging others to do, which is be greedy. It's one thing to post your plan up to share with other RFDers what is available. It's another when someone posted up a similar plan as yours but paying a bit more AND said that he/she is happy about it (which implies he/she got everything he/she needed in the plan), and you're telling them to go phone in for more (on things they probably do not NEED). Calling in again for him/her is probably all unnecessary work for something they probably don't need, not to mention that if they got a not-so-nice rep their account might get flagged (which is what little_asian_angel meant by "screwed over" previously). Why would they flag the person's account? Well because it would be blatant to them that this person, who has a pretty good $25 retentions monthly plan, is trying to bargain for more (being greedy). So to warn other Fido reps of this "greedy" customer in the future, the Fido rep will make a note of this (they make notes of all conversations between a Fido customer and Fido rep), and it would affect what other Fido reps will be willing to offer this customer in the future.

Anyway, on the other hand, if the RFDer stated on their post that they were unhappy with the plan and said they needed a certain option that wasn't offered, I too would suggest they call in and see if they could get that option included. But everyone should keep this in mind when they talk to Fido: No one is entitled to any of these retention plans posted on RFD. Retention plans often vary from CR rep to CR rep.

I apologize if I have offended anyone with this post. But I thought I should point out the difference between "saving money" and "being greedy".

Again, we are all in the same boat here. If people keep phoning into Fido retentions to explicitly haggle them, and trying to get the same deal as the "friend" that got a more awesome plan, Fido's going to catch on and probably do something about it. Fido reps might become more tight and reluctant to offer any good retention plans. Personally, I am just grateful that Fido was able to cut my Fido bill in half (from $50 to $25).

[someonestolemynick]

200 Daytime Minutes
Unlimited E/W starting at 7pm
Unlimited Fido to Fido
2500 Text Messages
Call Display with Name Display
Enhanced Voicemail
SAF and 911 fee included



FYI, I got the above a few days back but pushed them for evenings and weekends starting at 5:00pm. I told them that Telus was offering a better deal with 5:00pm start time. I also got the iPhone for free (used my fido dollars). I had to try a few times to get someone willing to budge, but at the end he said "If I give you evenings at 5:00pm you will sign?" I said "Duh, that's is why we are talking isn't it." The rest is history!

Total comes to $28.25 all in!

[steven_s]

heh. not really related to retentions/customer relations directly but what the heck. so a few posts back i stated i got the SAF and 911 charge credited so my bill after tax and all is $35. i know it's not the BEST but i'm very pleased with it.

anyways at the same time i ordered an iphone and was told by that specific CSR that it had a 'garunteed' shipping date of jan 15. i told him not a problem. jan 16 rolled around and i never received any information regarding the shipping so i was curious and called to see where my order was. the csr on the line then told me it was never shipped out yet. i told her i was garunteed and it was in the notes. she told me to call back when i did receive the phone and she could help me then.

today i got the phone and called back. lol. spoke to a csr who turned out to be a supervisor who was VERY irate at first. he was upset cuz his employees in fact are not allowed to give out garunteed shipping dates. but i stayed polite but firm, and in the end was offered a $20 credit. so i got my iphone for $180 :D

just wanted to share the experience and give a heads up to people that there is no set shipping dates for ANY items ordered through the phone with FIDO.

[mmpawannabe]

FYI, I got the above a few days back but pushed them for evenings and weekends starting at 5:00pm. I told them that Telus was offering a better deal with 5:00pm start time. I also got the iPhone for free (used my fido dollars). I had to try a few times to get someone willing to budge, but at the end he said "If I give you evenings at 5:00pm you will sign?" I said "Duh, that's is why we are talking isn't it." The rest is history!

Total comes to $28.25 all in!

Does this plan come into effect right away? or did they say it would start on the first day of your next billing period?? Thanks.

[goJays]

^^ first csr said i can have it locked in right away, when i renegotiated and wanted it active right away, they told me i had to wait until next pay period (scam!)

[reviveL]

I'm thinking about calling retensions today, but i don't know if i will have any success since I am on a couples plan. Most of you guys are on a single phone plan. I've been reading through the posts and didn't find somebody getting a deal out of a couples plan. Will they give me a deal? And might I get some extra credit or something cause I am planning on adding another line on to the plan.

Just called got:
$25
200 min
unlimited e/w after 7
FtF
Voicemail
2500 text
Call display
no SAF or 911

[tomtomtom]

@pipipoopee

Easy there on the flaming.

The whole point of this thread is sharing. It has nothing to do with greed and frugal, but pursue for additional savings.

I hate Rogers/Fido with a passion for the billing equality. One guy could be paying $100 for the same service whereas someone else get it for a fraction. If it weren't us speaking up, you would still be paying 5cents/kb of data. If no one question the validity of SAF & 911, no one ever thought it wasn't government imposed.

Look at friends south of the border, they are paying much less on cell phone bills and contract term that is fraction of ours. So who is the greedy one in the first place?

If you do some comparison across the wireless industry, Canada's carriers are the King of ARPU. They trump all the developed countries by a whole mile.

[Shok]

I called retentions and they offered me the following plan...

200 daytime mins
Unlimited Incoming Calls (free for 24 months)
Unlimited Evenings/Weekends @ 5pm
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail

2 year contract for $30 + tax

The guy wouldn't give the plan for $25 like most of you guys he barely wanted to offer unlimited incoming calls... any suggestions to get them to lower the price?

[Shok]

Does this plan come into effect right away? or did they say it would start on the first day of your next billing period?? Thanks.

They activated my new plan right away without any problems. I didn't have to wait for my next billing period.

[Inno]

I called retentions and they offered me the following plan...

200 daytime mins
Unlimited Incoming Calls (free for 24 months)
Unlimited Evenings/Weekends @ 5pm
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail

2 year contract for $30 + tax

The guy wouldn't give the plan for $25 like most of you guys he barely wanted to offer unlimited incoming calls... any suggestions to get them to lower the price?

I paid less but didn't get 5 p.m. evgs start. Maybe offer to give that up for the $5 difference.

[reviveL]

I got the same deal, but unlimited after 7 and $5 less. I also have the option of picking up an iPhone or a Samsung Jack.

[cckwokchun]

Here is my story, I found that I was so dumb:

I talked to a nice guy before and he offered me 1000 Long distance min free for 12 months. He said he was making a big exception

However, I was being stupid and called Fido to ask how much I need to pay after the first year, that bad CSR said it was a mistake and even took that option off.

Now, I have been on the phone for more than an hour and couldn't get a chance to talk to a nice guy that can make exception again.

[pipipoopee]

@pipipoopee

Easy there on the flaming.

The whole point of this thread is sharing. It has nothing to do with greed and frugal, but pursue for additional savings.

I hate Rogers/Fido with a passion for the billing equality. One guy could be paying $100 for the same service whereas someone else get it for a fraction. If it weren't us speaking up, you would still be paying 5cents/kb of data. If no one question the validity of SAF & 911, no one ever thought it wasn't government imposed.

Look at friends south of the border, they are paying much less on cell phone bills and contract term that is fraction of ours. So who is the greedy one in the first place?

If you do some comparison across the wireless industry, Canada's carriers are the King of ARPU. They trump all the developed countries by a whole mile.

I think you've mistaken what I meant. I was actually just referring to a particular comment made in reply to someone who was already content with the plan that they had gotten from Fido retentions. Instead of just sharing what he/she got, the person also commented on how this contented person should phone in and pursue more. Let the person decide whether they want more, and if they do, they'll probably voice their requests here on RFD for the rest of us to comment on.

If you have read my previous posts, you should know that I am well informed on what kind of wireless network services are out there beyond the Canadian borders. Not just the United States. And as I had posted before, I do agree that the Canadian wireless network is being controlled by an oligopoly of the few wireless network companies here in Canada, and we should do something about it. I have lived in several countries before, and Canada is the slowest country to adapt and update itself to its current technology. I definitely agree on bringing change to that, but of course this isn't something that happens all at once. So yes, the waiving of the SAF and 911 fee is definitely the move in the right direction. It's going to be a long fight with little steps.

Again, whoever read that post should understand that I'm not trying say that people should feel guilty or bad about getting a good deal. If you did, then it's great. But I think if someone says they are content with what they have, there's no need to encourage them to want more. It's really the principle here that I'm writing about.

[hemantrocks]

Guys thanks for ur replies.
i checked today after a few days and saw there was a little heated discussion. I agree to both points of views and appreciate u all for the concerns. yes its right to save money and it doesnt necessarily mean its greed. But I agreed to the plan at that time as it was already saving me money and offering me more than what i was getting before. hence i am content. And i humbly asked if this was the best he could do for me. and he said yes. And i accept his decision. if he lied to me, its his karma. he is trying to do a job too. and the entire point of having a retention is to keep a customer back. which they did. I dont want to be seen as a leach if i haggled too much and got an even cheaper. Also maybe u qualified for the cheaper deal based on your history. who knows? as for me, im happy. just waiting for the UPS guy to knock my door and deliver me some apple goodness. Should i call in to check the status?

[look30]

Thanks OP,

I got :

200 daytime mins
Unlimited Evenings/Weekends @ 7pm
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 include and
Rogers network coverage.

$25+tax

[goodman1]

Hello, finally got the time to call customer relations so here's what they gave me:
400 daytime minutes
Unlimited Incoming
Unlimited Ev/Wknds @ 5pm
Unlimited F to F
CID,VM, No SAF, No 911
2500 text messages
Expanded Network incl.
$35 +tx

My history, I've been with fido 11 years and they've always come through for me with discounts/credits whenever I had issues with their network, dropped calls, messed up bills, etc. They used to be alot better as a company prior to the merger with Rogers. i.e., more flexibility. When I signed with fido originally all my friends thought I was crazy "they'll be closed in 2 years" they said at those rates.

Only thing I didn't like was the agreement - 2 years but I'm going to get an iphone using my fido dollars, so it will go to 3 year agreement.

Thanks for the all the info, excellent thread.

goodman

[invisible]

2,000 Daytime Minutes
Unlimited Canada-Wide Talking
Unlimited Text Messaging
Call Display
Voicemail
$35.00

[tydirium]

200 daytime mins
unl. e/w at 7pm
unl. incoming
fido to fido
vm, cid, cw, 2500 txt
expanded network
6 months unlimited local calling
no saf, no 911
2 year contract

20+tax

[keith_cana]

I negotiated for me

200 Mins
Unlimited Evenings and Weekends
unlimited incoming
Call Display
100 Texts Messages per month
50 Picture Messages per month

$20 + 6.95+0.50+tax = $ 31.01

[genkishen]

I called Fido repres today trying to get a better deal but no luck. : (
I told the guy i need a cheaper plan that i cannot afford $50ish/month. I have been with fido for about 6 years now, but the guys just told me to switch a cheaper plan that they have in the market which does not benefit me at all. I still have contract with fido until October, i will try again b4 my contract ends. If not, i will for sure switch to other cell phone company. Fido disappointed another valuable customer today!!

[ultraslow]

Check your statement to make sure Fido actually gave you the plan they promised on the phone!!

In December, I called and was promised the following plan with a 2-year agreement for $25+tax:

200 daytime mins
Unlimited Evenings/Weekends @ 7pm
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 included

But when I received my January bill, Fido is charging me $25 + $9 VM/CID package + $7.50 SAF and 911 =
$42.65 + tax / month!!

I am on the phone with Fido now to try and clear it up.

[lucy_2222]

So we're not in a contract right now and I could potentially convince my husband to get into one but can I get into one less than 3 years to get the iPhone for $199? Does anyone know the price if I go in for only 2 years? Are there any other fees that I have to sign up for to get the $199?

[ipxxx]

So we're not in a contract right now and I could potentially convince my husband to get into one but can I get into one less than 3 years to get the iPhone for $199? Does anyone know the price if I go in for only 2 years? Are there any other fees that I have to sign up for to get the $199?

when i called - they would not budge on the iPhone price...keep in mind that the price you see on their website includes a data plan. i think without the data-plan you pay 249 for the phone (minus any fido dollars you might have).

this however, was based on my experience - maybe things have changed..give them a call =)

[aoisora]

I have two lines, and both got the same "standard" retention plan.

200mins
Unlimited after 7pm weekend and weeknight
Unlimited Incoming Calling
Unlimited F2F
Rogers extended network
2500 text messages
CID, VM, Name Display
No SAF, and 911.

$25 + tax. :cheesygri

But FIDO also added web browsing into one of the phone line until the contract is expired.

It saves me couple bucks at least comparing the one that I'm using.

[pipipoopee]

when i called - they would not budge on the iPhone price...keep in mind that the price you see on their website includes a data plan. i think without the data-plan you pay 249 for the phone (minus any fido dollars you might have).

this however, was based on my experience - maybe things have changed..give them a call =)

The $199 price actually doesn't have much to do with whether someone gets a data plan or not. This has always been the case.

The $199 is only applicable if you have a monthly plan of more than $30 AND sign onto a 3-year agreement with Fido, in which it would first be charged as $249, then Fido would give you a $50 credit on your second invoice. You'll find this as stated on the iPhone section on fido.ca in the fine print section under the "Overview" tab.

Fido reps usually strongly recommend customers getting an iPhone to get a data plan, but it is not mandatory. However the iPhone does have many apps that automatically access the internet for updates and such. So if you do not plan to use the iPhone to access the internet, you should get Fido to put a "data block" on your number to prevent having any data transfer from your iPhone and having Fido charge you for it. Data block should not affect the iPhone's ability to use WiFi to connect to the internet.

Hope this helps.

[bowmah]

What is SAF by the way? And for goodness sake, GET 911! You won't believe how having the ability to call 911 has saved people's lives.

[rugbeee]

Well, I'm finally switching, was offered the $25 deal everyone is having lately with evenings at 5pm for first 12 months, I wanted it for a 24 months. The sent me to retentions then I found out it was on a 3 year contract, (I was getting the jack2 for free though not my ideal phone). When I mentioned comparable retention deals for taking over a friends rogers plan the fido retention lady said it was ridiculous I wasn't taking the deal and she has never seen so many credits and no other company could ever give me what I was asking for. So I am switching over all 5 work cell phones in our office to a very nice Telus corporate plan (they are the only company to offer a deal on 3 other new activations from other companies) - I'll post the deal in the telus retentions thread

[The Cake is a Lie]

What is SAF by the way? And for goodness sake, GET 911! You won't believe how having the ability to call 911 has saved people's lives.

SAF= System access fee

You still have the ability to call 911, but with the current $25 they remove the typical fee associated with it.

[hemantrocks]

Check your statement to make sure Fido actually gave you the plan they promised on the phone!!

In December, I called and was promised the following plan with a 2-year agreement for $25+tax:

200 daytime mins
Unlimited Evenings/Weekends @ 7pm
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 included

But when I received my January bill, Fido is charging me $25 + $9 VM/CID package + $7.50 SAF and 911 =
$42.65 + tax / month!!

I am on the phone with Fido now to try and clear it up.


my new plan is supposed to start from today and i havent got word where my iphone is in transit. so i called just to check how things are coming along and asked the CSR if the new plan is in effect, he checked and confirmed it... so happy texting now :P 2500 lol who can text so much?
also no news abt my iphone .. they say that it should be there by feb 6th maximum otherwise i have to call them back.. so its on its way somewhere

[cappucino]

hi everyone,

just wanted to check is the fido customer retention line still available??
cuz my friend tried to call for it sometime last month and they told her they don't have it/don't do it anymore?!

[ThirteenInchMags]

25$ +tax
200 daytime mins
Unlimited Evenings/Weekends @ 7pm
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 include and

BUT I noticed some people got Unlimited Incoming.
Most people were from Ontario.
Anyone in Montreal able to get free incoming?

[m4gician]

25$ +tax
200 daytime mins
Unlimited Evenings/Weekends @ 7pm
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 include and

BUT I noticed some people got Unlimited Incoming.
Most people were from Ontario.
Anyone in Montreal able to get free incoming?

Don't get too greedy, that's a decent plan right there. Incoming would be based on a totally different rate plan (i.e. you may have less day time minutes and no text messaging).

[daftfunk]

hi everyone,

just wanted to check is the fido customer retention line still available??
cuz my friend tried to call for it sometime last month and they told her they don't have it/don't do it anymore?!

Did your friend actually ask for retentions.:rolleyes:

Read post #1.
Call in and request a cancelation. That's it.

[pcpchan]

Did your friend actually ask for retentions.:rolleyes:

Read post #1.
Call in and request a cancelation. That's it.

They changed the menu so now you can only get into retention after talking to general CSR. It must be the RFD effect :lol:

[DealsLookout]

Got the following plan last week for 2 lines:

25$ +tax
200 daytime mins
Unlimited Evenings/Weekends @ 7pm
Unlimited Fido-Fido
Unlimited Incoming
2500 Text Messages
CallerID, Voicemail
SAF and 911 include
Free Phone for each line using 50 Fido dollars

Previously plan was under couples plan.
I have to call 3 times to get the Free U/L Inc & lower the fee for $25.
Thanks.

[ConeBone69]

had a chat with the CSR. I kept the same plan as before, but they gave me a $10 credit for 12 months. I was happy with that. :razz:

[Fightguard]

so i got my bill today for the $25 plan the majority of us have been getting...
at the time i called in for the plan, the rep offered me the nokia 6301 for free (after using my 37 fido dollars), or a one-time $50 credit if I chose not get a new handset, for a 2-yr agreement.

I chose to get the phone....but also got the $50 credit! :cheesygri
I was surprised when i looked at my bill and saw that they owed me money! :D

So this month I got a free phone, free service, and a night to the movie theater for my wife and I.....thanks fido :razz:










okay....should i call in and give back the $50 :confused:




:lol: :lol:

.

[cappucino]

Did your friend actually ask for retentions.:rolleyes:

Read post #1.
Call in and request a cancelation. That's it.




Hmm I'm not sure if she asked for it herself but she told me there's no retention plans anymore... uNless you had a $30 or more plan to begin with and wanted to cancel, then they will let you.. is that what you all have?
Cuz I have a $25 one I think.. but I really do want a better plan.

[Inno]

Hmm I'm not sure if she asked for it herself but she told me there's no retention plans anymore... uNless you had a $30 or more plan to begin with and wanted to cancel, then they will let you.. is that what you all have?
Cuz I have a $25 one I think.. but I really do want a better plan.

If that is what it takes your could call to add some $5 feature to your plan, to bring it up to $30. Then call to cancel to ge the better plan you want!

[daftfunk]

Hmm I'm not sure if she asked for it herself but she told me there's no retention plans anymore... uNless you had a $30 or more plan to begin with and wanted to cancel, then they will let you.. is that what you all have?
Cuz I have a $25 one I think.. but I really do want a better plan.

Do not have a discussion with Customer Service... just tell them you want to cancel and they'll say "please wait while I transfer you to the proper department" (which will be Customer Relations/Retentions).

[vikypatel]

I called Fido and told them to cancel my service as i was very disappointed that new customers are not paying system access fee and i am paying and i am been with fido for over 5 years and just out of contract. anyways..this is the plan i am offered for gettin into 3 yrs contract as am buying and Iphone:

Iphone for old customers : 249 for 8 GB minus 177 Fido dollars
$17.50 plan
200 anytime minutes
free evenings after 5pm/weekends
caller id /vm included
plus $25 data plan

so about $48 per month ..taxes included. Sounds like a great deal to me. But still would like to confirm if i can get anything better on that one.

Thanks

[DS19]

You got a really good deal. (caller id and VM) Normally they offer one discount with IPhone plans. I have the same plan but I don't have VM.

[chaoslord]

I called Fido and told them to cancel my service as i was very disappointed that new customers are not paying system access fee and i am paying and i am been with fido for over 5 years and just out of contract. anyways..this is the plan i am offered for gettin into 3 yrs contract as am buying and Iphone:

Iphone for old customers : 249 for 8 GB minus 177 Fido dollars
$17.50 plan
200 anytime minutes
free evenings after 5pm/weekends
caller id /vm included
plus $25 data plan

so about $48 per month ..taxes included. Sounds like a great deal to me. But still would like to confirm if i can get anything better on that one.

Thanks

So with this new plan you don't pay SAF anymore??

[a in yul]

february 9th is around the corner; new plans coming out...!!

[aoisora]

february 9th is around the corner; new plans coming out...!!

Where is the news come from? Source?

I only know that Blackberry 8100 is going to sell at Feb. 4th.

[t_mo_t]

Hey guys, is this a good plan?

2-year plan
6 months unlimited local calls
200 minutes daytime
unlimited evenings/weekends 7pm
unlimited fido 2 fido within canada
voice mail
call display
name display
2500 canadian text message
expanded network

all for $25 NO S.A.D and 911 fee

Iphone 3-year plan 249 - 112 fido dollars

all above but with 15 days guarantee, if i dont like it, they will revert me back to 2-year plan.

is this a good plan?

[getro]

just called in and switched my plan from the old 100 minute 1000 eve/wknd couples plan for $35 + 2 $10 VM & CID packs, + 2 SAF ($6.95) to 200 minutes each u/l eve/wknd + VM, CID, 2500 texts, F2F, and no SAF or 911 for $50 + tax

they also threw in 2 nokia 3300's for free.

not bad - only had to make 1 call

[rsxonly]

Hey guys, is this a good plan?

2-year plan
6 months unlimited local calls
200 minutes daytime
unlimited evenings/weekends 7pm
unlimited fido 2 fido within canada
voice mail
call display
name display
2500 canadian text message
expanded network

all for $25 NO S.A.D and 911 fee

Iphone 3-year plan 249 - 112 fido dollars

all above but with 15 days guarantee, if i dont like it, they will revert me back to 2-year plan.

is this a good plan?

damn what did u say to get that?
i have the exact same plan minus expanded network and voicemail and with my discounts im still payin $40....

[eunit]

im too lazy to read the entire thread, just wondering if some people were able to get a better plan and were not required to sign up for a 1 or 2 or 3 year contract.

thanks!

[gwmkwan]

Hey guys, is this a good plan?

2-year plan
6 months unlimited local calls
200 minutes daytime
unlimited evenings/weekends 7pm
unlimited fido 2 fido within canada
voice mail
call display
name display
2500 canadian text message
expanded network

all for $25 NO S.A.D and 911 fee

Iphone 3-year plan 249 - 112 fido dollars

all above but with 15 days guarantee, if i dont like it, they will revert me back to 2-year plan.

is this a good plan?

you sure it is fido to fido within canada??
usually it is fido to fido local only

[ma678]

No unlimited incoming call either.


you sure it is fido to fido within canada??
usually it is fido to fido local only

[t_mo_t]

yep, that's what he gave me, called bombardier corporate plan or something, i dont know.

My colleague got one without contract... which was nice...

he gave me fido2fido local but i said i didnt want it because that was my plan before and he gave it to me after 10 mins of arguing.. haha

[spoonss]

this is what i got today from retention

200 daytime
1000 eve/weekend at 7pm
unlimited fido-fido
unlimited incoming (free for 1 year)
2500 text messages
caller id, voicemail
SAF & 911 included

$25

I was trying to bargain to get unlimited fido to rogers to fido. no luck

[whatsup]

What is SAF by the way? And for goodness sake, GET 911! You won't believe how having the ability to call 911 has saved people's lives.

Not neccessarily
http://www.thestar.com/article/580972

[mega56]

Where is the news come from? Source?

I only know that Blackberry 8100 is going to sell at Feb. 4th.

I see the blackberry 8100 faq but no update on the website yet.

[aoisora]

this is what i got today from retention

200 daytime
1000 eve/weekend at 7pm
unlimited fido-fido
unlimited incoming (free for 1 year)
2500 text messages
caller id, voicemail
SAF & 911 included

$25

I was trying to bargain to get unlimited fido to rogers to fido. no luck

This is a very generic FIDO retention plan but also is one of the best one they offer right now. You probably can switch it to a cheap plan ($17 + tax) but no unlimited incoming, 2500 txt message and f2f.

[YoungDr3amer]

Fido Customer since 2006

2 year contract extension (Since Oct 08)

200 + Unl. E/WE + 1000 F2F
Monthly credit of $15
Call Display /w Name Display
9-1-1 e. service
SAF
Free Motorola phone (valued at 300, which I sold for 200 to a friend)

$19/month before taxes

Any good? Should I call to report my disgust with the new Fido plan's no SAF charge and ask for compensation?

[bcti]

If you think you will get $25 in total credits, good luck! I have been with Fido since 1998 and only got $15 in credits.

Let us know if you succeed.

I had 30$ in credits a few years ago back when telus and rogers/fido were fighting in feb. Now it seems the credits have all dried up. Rogers is easier to deals with now. btw has anyone got credits on their data plan?

[DoeBoye]

Thanks RFD!

Just renegotiated with Fido. This is what I ended up with on a new 2-year plan:

35$ +tax
200 daytime mins
Unlimited Evenings/Weekends @ 5pm
Unlimited Incoming Calls
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 included

+ regular discounted contract rate for new phone (ie: $50 for 6301 - paid with Fido Dollars :)).

Not the best plan I've seen, but saving me $40/month. Pretty happy! Especially with the free incoming and 5pm evenings.

Cheers!

DB

[wildp69]

Renewed two of my lines ... Seems it's getting hard to get credits now a days.

Line 1:
200 daytime mins
Unlimited Evenings/Weekends @7pm
Unlimited Incoming Calls
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 included
Free Samsung JACK
$25 + tax

Chose to keep grandfathered $10 surfing option (12 MB), which is enough for my email.
Total: $25 + $10 = $35

Line 2:
200 daytime mins
1000 Evenings/Weekends @ 7pm
Unlimited Incoming Calls
CallerID
SAF and 911 included
Free Samsung JACK
$17.50 + tax

[ma678]

Your plans are really good.


Renewed two of my lines ... Seems it's getting hard to get credits now a days.

Line 1:
200 daytime mins
Unlimited Evenings/Weekends @7pm
Unlimited Incoming Calls
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 included
Free Samsung JACK
$25 + tax

Chose to keep grandfathered $10 surfing option (12 MB), which is enough for my email.
Total: $25 + $10 = $35

Line 2:
200 daytime mins
1000 Evenings/Weekends @ 7pm
Unlimited Incoming Calls
CallerID
SAF and 911 included
Free Samsung JACK
$17.50 + tax

[BrianJai]

Just called in again from the last time upgrading to iphone back in october... I asked to cancel because they're fido data plans are not entertaining as other carriers. they suggested a better price plan @ 25 dollars :
200 daytime
unlimited evenings/weekends
unlimited incoming
unlimted fido2fido
2500 texts,voicemail,enchanced voicemail, caller id
NO SAF+911
all for 25+tax = about 28 dollars.
Is this a good deal should i jump on it? and add the 30$ for 1Gb for now and use it about few months and call in to cancel the data and hope to get a better deal on the data?

[wildp69]

This is really the best plan that they are offering now for $25.00.


Just called in again from the last time upgrading to iphone back in october... I asked to cancel because they're fido data plans are not entertaining as other carriers. they suggested a better price plan @ 25 dollars :
200 daytime
unlimited evenings/weekends
unlimited incoming
unlimted fido2fido
2500 texts,voicemail,enchanced voicemail, caller id
NO SAF+911
all for 25+tax = about 28 dollars.
Is this a good deal should i jump on it? and add the 30$ for 1Gb for now and use it about few months and call in to cancel the data and hope to get a better deal on the data?

[wanton007]

Just called in again from the last time upgrading to iphone back in october... I asked to cancel because they're fido data plans are not entertaining as other carriers. they suggested a better price plan @ 25 dollars :
200 daytime
unlimited evenings/weekends
unlimited incoming
unlimted fido2fido
2500 texts,voicemail,enchanced voicemail, caller id
NO SAF+911
all for 25+tax = about 28 dollars.
Is this a good deal should i jump on it? and add the 30$ for 1Gb for now and use it about few months and call in to cancel the data and hope to get a better deal on the data?

Would you have actually cancelled if they didn't offer anything? I don't understand how people are renegotiating when they just renewed 3-4 months ago.

I also renewed with iphones in Oct 2008 for 3 years and didn't take the data packages. At the time, I took the 'Killer Package' and recieved credits of $5 a month on each line (I have 2) and went on my merry way. I don't know why I have such difficulties renegotiating when I call. I tried last night and no luck - basically said I was on the best plan as it is right now.

[BrianJai]

should i try again to call and be like okay the offer they gave me really isnt budging me... i have a better offer with a data plan from telus or bell and see if it works ? if not will they call my bluff and actually cancel? LOL

[wildp69]

Yes they will. And you will end up paying $400 cancellation fee.

Btw, they *do* keep track of all offers and almost always will refer back to those offers.

Btw, if you give up any of the existing packages / options, you will *never* get those back as all plans are grandfathered other than the ones posted in their web.

All their new no-commitment / no SAF plans are really not that appealing and almost every extra feature will cost you $$. Compared to all the retention offers that we have, a new Fido customer will not receive half of those options.


should i try again to call and be like okay the offer they gave me really isnt budging me... i have a better offer with a data plan from telus or bell and see if it works ? if not will they call my bluff and actually cancel? LOL

[The Cake is a Lie]

Just got off the phone with retentions and all I could do for a grandfathered City Fido plan is remove the SAF. Oh well, a penny saved is a penny earned!

[lgn123]

I have City Fido plan with unlimited incoming calls and unlimited outgoing withing the GTA (it's discontinued now) and pay $50+tax in addition to the $6.95+tax system fee and $9.00+tax Voicemail+Call Display.
Did anyone with City Fido try the retention line before? The additional fees add up to the bill and I would like to get them waived if I can.

[RudeDoggy]

Renewed two of my lines ... Seems it's getting hard to get credits now a days.

Line 1:
200 daytime mins
Unlimited Evenings/Weekends @7pm
Unlimited Incoming Calls
Unlimited Fido-Fido
2500 Text Messages
CallerID, Voicemail
SAF and 911 included
Free Samsung JACK
$25 + tax


Wow, that plan is pretty good. I've been a Fido customer since May 2000 and haven't been on a contract in about 3 years (month to month) and was on a pretty expensive plan up until now (100 min daytime/1000 min e/w, unlimited incoming, $18 value pack, 1000 Canadian LD min for $60 + tax).

I just called into retentions and this is what I was offered on a 2 year contract:

200 daytime minutes
Unlimited Evenings/Weekends at 5pm
Unlimited incoming calls
Unlimited Fido-to-Fido
Extended network
Caller ID with name display, enhanced voicemail, Who Called
SAF + 911 included

$35 + tax

Additional cost on top of the $35: 1000 Canadian LD minutes for $10 (with $5 credit for 1 year)

I then told the person that I wanted BIS (Blackberry Internet Service) and if she could give me a deal on it. I was interested in the 1 GB BIS plan ($30).

She came back with a "package" price of $68 ($2 off, woohoo! :lol:) for everything above.

She would not budge on the $35 pricing for the retentions plan. I would have liked to get the same plan as wildp69 and just paid the extra $5 for 5 pm starts, which would still be cheaper than the plan offered to me (although I am getting Who Called for free, which I need because my phone intermittently cuts out when I'm at home and Fido has never given me a reason/explanation for it so I miss calls sometimes).

Anyway, I thanked her for her time and said to make a note of it in my file.

By the way, Blackberry Pearl 8100 pricing is messed up. Cash price is $399, 2 year contract price is $350 and a 3 year contract price is $25. This phone is over 2 years old! Amazing. (I have an unlocked BB 8320 and I was planning on picking up a Bold or Curve 8900 anyway but wondered about getting a cheap Pearl to flip. Guess that's not happening unless I sign my life away for 3 years.)

Should I try and call back in and see if another retentions representative can give me a better deal (and by better I really want wildp69's plan and I'd be willing to pay $5 more for 5 pm starts)? How many people have been successful getting wildp69's plan, or is (s)he the only one? :)

[PianistGirl]

Hey, does anyone know the phone number to Fido Relations Department?
I see some old numbers that don't seem to work.

Thanks.

[RudeDoggy]

Hey, does anyone know the phone number to Fido Relations Department?
I see some old numbers that don't seem to work.

Thanks.

I don't think there is one. At least not one I can find anyway. Just call 611 from your handset (or call the old retention line, which just redirects to the same phone number as 611) and say you want to cancel. They will transfer you to retentions.

[BrianJai]

Yes they will. And you will end up paying $400 cancellation fee.

Btw, they *do* keep track of all offers and almost always will refer back to those offers.

Btw, if you give up any of the existing packages / options, you will *never* get those back as all plans are grandfathered other than the ones posted in their web.

All their new no-commitment / no SAF plans are really not that appealing and almost every extra feature will cost you $$. Compared to all the retention offers that we have, a new Fido customer will not receive half of those options.

hmm so youre sayin i should jus take the offer and dont risk it anymore? yea i think 25 dollar for all that is pretty damn good ... and you are right... plans now a days dont seem as attractable as the grandfather ones we have now lol... but uhh i really wanted soem data... i think the 30$ for 1GB is not a good deal... what should i do ughhhh? jus take the new offer and use retail price of 30$ of 1gb @ first then haggle later?

[sanman9]

To pianistgirl...the number to Retentions is 1-866-279-3436.

To brianjai...u got a great $25 dollar deal...they are not going to give u more...at this time at least...therefore u shud take the $25 500mb data plan rite...$50 + tax...which is a good deal at the moment (price wise)....and then call back in 3 months to negotiate. They won't give u everything u want at once...patience is the key...I think...besides the 25 dollar retention plan is really good in my opinion.

[BrianJai]

To pianistgirl...the number to Retentions is 1-866-279-3436.

To brianjai...u got a great $25 dollar deal...they are not going to give u more...at this time at least...therefore u shud take the $25 500mb data plan rite...$50 + tax...which is a good deal at the moment (price wise)....and then call back in 3 months to negotiate. They won't give u everything u want at once...patience is the key...I think...besides the 25 dollar retention plan is really good in my opinion.

should i take the 25$ 500 mb or 30$ 1gig? im not sure if 500mb is enough for me? im scared i might go overbaord... it doesnt sound alot compared to the old 30$ 6gb :(

[sanman9]

i'd say 90% of people are ok with just 500 mb...it enables u to surf the net, check emails and watch youtube videos...and still ends up being only 300-400 mb every month...unless ur a hardcore user of the internet (24/7 :P)...although for 5 bucks more u get another 500 mb...therefore the $30 for 1 gb is the best deal that you can get right now...maybe in the future there might be better deals...you can negotiate then.

[umbrella]

Just got $10 a month off for 6 months on my city fido, with no system access fees. On my epp line I got the system access fees and 911 taken off and unlimited minutes for 6 months.

All because I complained that i'm not eligible for an iphone, second time i've got similiar credits

[beripari]

Wow, that plan is pretty good. I've been a Fido customer since May 2000 and haven't been on a contract in about 3 years (month to month) and was on a pretty expensive plan up until now (100 min daytime/1000 min e/w, unlimited incoming, $18 value pack, 1000 Canadian LD min for $60 + tax).

I just called into retentions and this is what I was offered on a 2 year contract:

200 daytime minutes
Unlimited Evenings/Weekends at 5pm
Unlimited incoming calls
Unlimited Fido-to-Fido
Extended network
Caller ID with name display, enhanced voicemail, Who Called
SAF + 911 included

$35 + tax

Additional cost on top of the $35: 1000 Canadian LD minutes for $10 (with $5 credit for 1 year)

I then told the person that I wanted BIS (Blackberry Internet Service) and if she could give me a deal on it. I was interested in the 1 GB BIS plan ($30).

She came back with a "package" price of $68 ($2 off, woohoo! :lol:) for everything above.

She would not budge on the $35 pricing for the retentions plan. I would have liked to get the same plan as wildp69 and just paid the extra $5 for 5 pm starts, which would still be cheaper than the plan offered to me (although I am getting Who Called for free, which I need because my phone intermittently cuts out when I'm at home and Fido has never given me a reason/explanation for it so I miss calls sometimes).

Anyway, I thanked her for her time and said to make a note of it in my file.

By the way, Blackberry Pearl 8100 pricing is messed up. Cash price is $399, 2 year contract price is $350 and a 3 year contract price is $25. This phone is over 2 years old! Amazing. (I have an unlocked BB 8320 and I was planning on picking up a Bold or Curve 8900 anyway but wondered about getting a cheap Pearl to flip. Guess that's not happening unless I sign my life away for 3 years.)

Should I try and call back in and see if another retentions representative can give me a better deal (and by better I really want wildp69's plan and I'd be willing to pay $5 more for 5 pm starts)? How many people have been successful getting wildp69's plan, or is (s)he the only one? :)

I would suggest you call back. I made 3 calls within a week & got my plan down to $17.50 + free phone(Samsung Jack) - (posted specifics a few weeks ago). First call was offered $25 plan with less services & no credits & no new phone. Haven't acepted it yet; was supposed to call back last week but we were all sick with this bug going around; will call next week to accept.

Now question: whats the difference between voice mail and ENHANCED voice mail? They gave me voice mail, caller ID but there was no mention of Who called so I'll need to ask about that too.

[RudeDoggy]

I would suggest you call back. I made 3 calls within a week & got my plan down to $17.50 + free phone(Samsung Jack) - (posted specifics a few weeks ago). First call was offered $25 plan with less services & no credits & no new phone. Haven't acepted it yet; was supposed to call back last week but we were all sick with this bug going around; will call next week to accept.

Now question: whats the difference between voice mail and ENHANCED voice mail? They gave me voice mail, caller ID but there was no mention of Who called so I'll need to ask about that too.

In all practical terms, there isn't really that much of a difference between voicemail and enhanced voicemail. I think with enhanced you can save more messages (10?) and they can be longer (3 minutes?) and you can have distribution lists (e.g. if you want to spam a few people with the same message). I think with most people it isn't an issue.

I asked for Who Called specifically because my phone line cuts out intermittently when I'm at home and no one at Fido can give me an answer (and I miss calls this way). I asked for it and they added it so I can't see it being that hard to get added to your plan.

If I were to get my $35 plan for $25 and/or gave me 1000 LD minutes for $5 for 2 years I'd be pretty satisfied actually. Your plan seems pretty impresive indeed! $17.50 for all that? That's a steal! I do prefer having the incoming option though so it'd be hard to get them to tack it on, although for $17.50 I'd be willing to give that one up (I don't need Fido-to-Fido since I don't know anyone on Fido).

[beripari]

I'll actually be paying less than I am now for more features! But my needs are VERY basic - just need to be able to be reached in case of "kid" emergency. I rarely even get to 100 mins. per month as it is now. Initially they only offered me 200 min w/ unlimited after 5 for $25 with either voice mail or who's calling - I need both though cause when I'm driving, I need to know if its the school calling. I would have had to pay extra for the 2nd feature. On the third call, she added both features for $10 but with a $10 monthly credit and also threw in 2500 texts monthly (I've never used this!) AND the free phone. I didn't even ask for a phone - she offered it - even though I was in a "negative" fido dollars situation! That's because when kid had pay-go cell plan last year, he was only making 1-2 calls per WEEK & $$ kept building up in his account. Fido had to transfer it over to me several times - I was in a "credit" situation most of last year!

BUT, I still have 6 mos. left on my current 2yr. contract! I think that's why she asked me to call back on a specific date - it would bring it to 6 mos before contract end. And, she gave me a confirmation # which is the first time that's ever happened! Hope there won't be any problem when I call back next week to accept the plan & have the new phone shipped out (Samsung Jack) which I won't be using anyways - will keep it in case I reactivate the kids cell plan. I like my current phone & just bought a bluetooth for it plus I have the car adapter - I'd have to buy a different one for the new phone.

Basically, when I called, I told them my needs were simple but it was the cost that was the most critical for me. I was pleasant and have been with Fido from the start so that may have had a lot of bearing! But again, I had to call in 3 different times for this so, its true, YMMV depending on the CSR!

Did you actually ASK for the things you want? If you don't verbalize it, you don't get! If you call back, ASK them what they can do for you with the Long Distance & any other features you want!

[RudeDoggy]

I'll actually be paying less than I am now for more features! But my needs are VERY basic - just need to be able to be reached in case of "kid" emergency. I rarely even get to 100 mins. per month as it is now. Initially they only offered me 200 min w/ unlimited after 5 for $25 with either voice mail or who's calling - I need both though cause when I'm driving, I need to know if its the school calling. I would have had to pay extra for the 2nd feature. On the third call, she added both features for $10 but with a $10 monthly credit and also threw in 2500 texts monthly (I've never used this!) AND the free phone. I didn't even ask for a phone - she offered it - even though I was in a "negative" fido dollars situation! That's because when kid had pay-go cell plan last year, he was only making 1-2 calls per WEEK & $$ kept building up in his account. Fido had to transfer it over to me several times - I was in a "credit" situation most of last year!

BUT, I still have 6 mos. left on my current 2yr. contract! I think that's why she asked me to call back on a specific date - it would bring it to 6 mos before contract end. And, she gave me a confirmation # which is the first time that's ever happened! Hope there won't be any problem when I call back next week to accept the plan & have the new phone shipped out (Samsung Jack) which I won't be using anyways - will keep it in case I reactivate the kids cell plan. I like my current phone & just bought a bluetooth for it plus I have the car adapter - I'd have to buy a different one for the new phone.

Basically, when I called, I told them my needs were simple but it was the cost that was the most critical for me. I was pleasant and have been with Fido from the start so that may have had a lot of bearing! But again, I had to call in 3 different times for this so, its true, YMMV depending on the CSR!

Did you actually ASK for the things you want? If you don't verbalize it, you don't get! If you call back, ASK them what they can do for you with the Long Distance & any other features you want!

Yep, I asked for what I wanted. I knew what people were getting in terms of offers here so I basically asked them for stuff that I knew they could give (e.g. 200 daytime, evening/weekends at 5, etc). The only "extras" that I got offered was the Who Called (free), 1000 Canadian long distance minutes ($10/month with $5/month credit for 1 year) and effectively a $2 discount on the 1 GB BlackBerry Internet Service plan ($30 -> $28).

Now that I think about it, I don't think I will be offered a better price of what I have right now. Someone else posted that they got the same plan as me (except evening/weekends starting at 7) for $25. If I were offered this plan and paid the extra $5 to have it start at 5 pm, I'd be paying $3 less a month than what I was being offered. Not really an amount that I should be stressing over.

I will probably call in again Monday and talk to someone and see if they can do slightly better on the price. If not I will take what I was offered and ask for a free phone.

[kstephen]

http://www.redflagdeals.com/forums/showthread.php?t=698505&highlight=fido

Thanks Brian. I'll be sure to flag your account when i am back to work on Monday.

[datoprookie]

Just called in again from the last time upgrading to iphone back in october... I asked to cancel because they're fido data plans are not entertaining as other carriers. they suggested a better price plan @ 25 dollars :
200 daytime
unlimited evenings/weekends
unlimited incoming
unlimted fido2fido
2500 texts,voicemail,enchanced voicemail, caller id
NO SAF+911
all for 25+tax = about 28 dollars.
Is this a good deal should i jump on it? and add the 30$ for 1Gb for now and use it about few months and call in to cancel the data and hope to get a better deal on the data?

I recently finished my contract with Fido I'm trying to get something like this. I don't need internet though. What should I say when I talk to the rep? Should I tell them about an offer from a different company, I think Bell is the most popular one for retentions.

[rl88]

http://www.redflagdeals.com/forums/showthread.php?t=698505&highlight=fido

Thanks Brian. I'll be sure to flag your account when i am back to work on Monday.

Do people really sell their accounts after they used RFD to help get themselves a good retention plan?

This isn't very nice at all.

[malacus]

My first post! Just got a great deal from retentions so I am quite happy with Fido.

Their offer:
$17.50 for 200 minutes + unlimited evening/weekends + bonus call display (no SAF, 911, etc)

My counter offer:
lose bonus call display ($5)

End Result:
$12.50/mo for 200 minutes + unlimited evening/weekends with 2 year agreement plus new phone. (no SAF, 911, etc)

I was going to give up my cellphone for good and put that money into something else, but this plan is just right for me. All I can say is thank you Fido, you just kept a customer very happy. Now if only Telus could.

[skyc280]

http://www.redflagdeals.com/forums/showthread.php?t=698505&highlight=fido

Thanks Brian. I'll be sure to flag your account when i am back to work on Monday.

LOL:D
but how to track their account down?
I mean I would imagine there are quite a few ppl with similar or identical account

[ssj4_ootaku1]

http://www.redflagdeals.com/forums/showthread.php?t=698505&highlight=fido

Thanks Brian. I'll be sure to flag your account when i am back to work on Monday.

Both morons

one who posts his real name

and second, who is misusing his/her power
tsk tsk

[RudeDoggy]

Wow, I guess it's been a while since I contacted retentions (in fact, I have never tried to get an "unadvertised" deal from retentions in the 8+ years I've been with Fido)...

When I called back today (this time using 1-866-279-3436) to renegotiate the offer presented to me, the person taking the call said she would have the original person call me back. Is this standard practice? I thought when you called back, you got a different person and a different offer. She stated she "didn't want to go over (her) colleague's head and give (me) another offer." I wonder if I was talking to retentions or a CSR... (I'm starting to suspect the latter).

*edit*

So the same retentions girl called me back. Only concessions she made was on the Canadian long distance minutes (gave me a $5 credit for 2 years instead of 1) and gave me a Samsung Jack for free (using $115 of my Fido Dollars). Initially she wanted to sell me the Jack for $275 + tax - $115 Fido Dollars on a 2 year contract! I kept talking her down and pleading my case ("I only asked for a phone from Fido once in my 8 years" --this is true) and she said she was "breaking the rules" by giving me the Jack for free (I doubt the veracity of this statement but I wasn't gonna call her on it).

So all in all this is what I got (definitely not the best plan out there but I'm satisfied):

200 daytime minutes
evenings/weekends at 5 pm
unlimited incoming
Fido-to-Fido
2500 SMS, caller ID, name display, enhanced voicemail , Who Called
SAF + 911
1000 Canadian LD minutes
1 GB BIS service

$68/month + tax.

Not bad considering this is leaps and bounds better than what I was getting for almost the same price ($55/month + tax)

[lgn123]

Why are you not eligible for an iphone???



Just got $10 a month off for 6 months on my city fido, with no system access fees. On my epp line I got the system access fees and 911 taken off and unlimited minutes for 6 months.

All because I complained that i'm not eligible for an iphone, second time i've got similiar credits

[umbrella]

Why are you not eligible for an iphone???

They told me because am not even a year into my three year contracts that I would have to pay a full price of 655 plus tax for an iphone.

[eywleung]

Just called earlier today and got this plan.

$20
100 daytime
Unlimited Evening Weekend
Unlimited Happy Hours
CID, SAF, 911 included

[Inno]

They told me because am not even a year into my three year contracts that I would have to pay a full price of 655 plus tax for an iphone.

Yes, I was told the same thing: since I had already had a "hardware upgrade" (Samsung A736) when I renewed a year ago, I wouldn't be eligible for any free phone until next contract renewal time. D***. Would have much rather had an iPhone.

[cincin128]

LOL:D
but how to track their account down?
I mean I would imagine there are quite a few ppl with similar or identical account


http://www.redflagdeals.com/forums/showthread.php?t=698505&highlight=fido

Thanks Brian. I'll be sure to flag your account when i am back to work on Monday.

just inquire all the details and get the phone number.
:)

[h2lam]

Got this plan today after calling Retention so many times. Fido is getting really hard to get deals then in the past. Alot of the retention reps won't budge :(

-200 Daytime minutes
-Unlimited evenings & weekend starting at 5pm (12 months only, $5 credit/month
-Unlimited incoming ($10 credit/month for 24 months)
-Unlimited Fido to Fido
-Call Display, Name Display, Voice Mail, Extended network
-2500 text messages
-No SAF and 911 charges
-6 months unlimited local calling
-Tripack or 2 months unlimited local calls & Sony W380a or Samsung F266 (free)
$25+ Tax = $28.25

[h2lam]

Got this plan today after calling Retention so many times. Fido is getting really hard to get deals then in the past. Alot of the retention reps won't budge :(

-200 Daytime minutes
-Unlimited evenings & weekend starting at 5pm (12 months only, $5 credit/month
-Unlimited incoming ($10 credit/month for 24 months)
-Unlimited Fido to Fido
-Call Display, Name Display, Voice Mail, Extended network
-2500 text messages
-No SAF and 911 charges
-6 months unlimited local calling
-Tripack or 2 months unlimited local calls & Sony W380a or Samsung F266 (free)
$25+ Tax = $28.25

This is for a 2 year agreement by the way. The plan is a normal $25/month +tax plan from retention department with No SAF & 911 charges. The only extra perk I got was the Unlmited Local incoming calls ($10/month extra option) and Happy Hour-unlimited evenings/weekends at 5pm ($5/month extra) waived. So they just gave me a total of $15/month waived for 24 months.

[lofony]

just inquire all the details and get the phone number.
:)

even he wants to sell the plan, i don't think he can transfer his plan to someone else because the plan is not existed to the public.

[Premacy]

Fido retention + UPS suck.... I ordered the iphone 1 month ago and I still didnt received it. They lost it. I called them and each time they give a different reasons.

[loosecannon]

Fido retention + UPS suck.... I ordered the iphone 1 month ago and I still didnt received it. They lost it. I called them and each time they give a different reasons.

Someone at Fido or UPS probably realized it was an iPhone and stole it.

I ordered some accessory with my fidodollars and it came to my doorstep in two days...

[UTSC]

Guys any good deal on data

[lemailme]

Someone at Fido or UPS probably realized it was an iPhone and stole it.

I ordered some accessory with my fidodollars and it came to my doorstep in two days...

I got an iphone from retentions and although he said it would take 3 weeks to get some stock in, it got shipped to my house within 4 days.

[cincin128]

Fido retention + UPS suck.... I ordered the iphone 1 month ago and I still didnt received it. They lost it. I called them and each time they give a different reasons.

wow seriously? You are scaring me. I just ordered one and he said 3-5 business days. This is my 3rd day I am patiently waiting.

Oh btw, BEWARE!

I got a retention plan for the $25/month like what many posters have here. I requested the first month be a $35/month plan (so that I can get the -$50 iphone credit). The rep told me what the plans include (a ton of things, but I forgot to write them down).

Few days later I called in to ask why I lost my caller display. And the rep said it's not included until next month...(but I was told that the $35 plan includes it for free) :confused:
I asked what my current new plan ($35) has, and it is missing A LOT OF STUFF that they offered!.... :mad: way to go FIDO for screwing ur customers!
and she can't even be sure that I will get the $25/month plan after one month like they promise. i will call the rep again to get this fixed!!!

[lofony]

wow seriously? You are scaring me. I just ordered one and he said 3-5 business days. This is my 3rd day I am patiently waiting.

Oh btw, BEWARE!

I got a retention plan for the $25/month like what many posters have here. I requested the first month be a $35/month plan (so that I can get the -$50 iphone credit). The rep told me what the plans include (a ton of things, but I forgot to write them down).

Few days later I called in to ask why I lost my caller display. And the rep said it's not included until next month...(but I was told that the $35 plan includes it for free) :confused:
I asked what my current new plan ($35) has, and it is missing A LOT OF STUFF that they offered!.... :mad: way to go FIDO for screwing ur customers!
and she can't even be sure that I will get the $25/month plan after one month like they promise. i will call the rep again to get this fixed!!!

Yup yup

Sounds Like one of my friend: a rep said he will change $25 plan for him and he did not. My friend called retention again and they don't believe him and refused to switch plan for him.

Well Luckily People I met were ok to me.

[newfbc]

wow seriously? You are scaring me. I just ordered one and he said 3-5 business days. This is my 3rd day I am patiently waiting.



Saturday/Sunday aren't business days.

Ron.

[Premacy]

I got an iphone from retentions and although he said it would take 3 weeks to get some stock in, it got shipped to my house within 4 days.

I think i am just the unlucky one. My friend got his already. Fido is probably stalling until the investigation is over instead of sending me another one. They told me there is a shipment delay because of iphone shortage.

[UTSC]

Got this plan today after calling Retention so many times. Fido is getting really hard to get deals then in the past. Alot of the retention reps won't budge :(

-200 Daytime minutes
-Unlimited evenings & weekend starting at 5pm (12 months only, $5 credit/month
-Unlimited incoming ($10 credit/month for 24 months)
-Unlimited Fido to Fido
-Call Display, Name Display, Voice Mail, Extended network
-2500 text messages
-No SAF and 911 charges
-6 months unlimited local calling
-Tripack or 2 months unlimited local calls & Sony W380a or Samsung F266 (free)
$25+ Tax = $28.25

Now I am all confused; Is this plan elible for IPhone ?

[pipipoopee]

Now I am all confused; Is this plan elible for IPhone ?

It is eligible. You end up signing onto a 3-year agreement with that plan, and pay $249 plus taxes for the iPhone if you are just going to have this voice plan. The iPhone is only $199 if you have a monthly plan of more than $30 before taxes.

[t_mo_t]

here is the story
I called on the 11th to make sure of my plan and yes,it is what they promised me. So i told my girlfriend abt it and she went to change hers as well. she called and she changed hers although she didnt get the fido2fido within canada, she did agree to take that plan for 2 years + $50 credit. So we called fido again on friday to talk things through with fido, my gf asked the rep: "so how much do i have to pay monthly for my current plan?" (since we're just trying to make sure), and to my surprise, the rep said $41+tax. Me and my gf were shocked to hear that since they promised 25+tax but now it's 41+tax??? we asked him why, and he said $25 + $10 (fido2fido within canada) + $6 (enhanced voicemail). We didnt know we're getting charged for that option since the prev rep didnt tell us. So i took over the phone and went to talk to the rep and told him that i have that option included. So he went and checked my account and paused for a while and put me on hold. 2 mins later he came back and told me that it was an option that was added under my consent... I was shocked and i told him that i didnt approve anything about adding an option for that fido2fido within Canada. So i gave the phone back to my gf and call fido myself.

So i call fido and asked for their customer relation dept, told her my concern and she checked. In the end she still say the same thing as the my gf's rep, so i requested to be transferred to my original rep who gave me the deals and she put me on hold. 10 mins later she came back and told me that he will call me when he is free. So 15 mins later, a call from fido, and it was still her, she told me that the original rep couldnt take the call, and she gladly help me with anything. So i told her that the orig. rep told me that fido2fido within canada is included in $25+tax. ( i didnt hear it wrongly cz i didnt believe of the deal at first and i asked him many times for confirmation). She said that in the note, my orig. rep said that it's $25 + $10 fido2fido within canada option + tax. I was so furious and told her that i didnt approve of that at first. So i asked her, so what was my plan on feb 5th (that was 2 the day i received my iphone from them), she said it was my old plan and i changed my plan on the 11th. Ok, i get that the billing cycle is on the 11th, but they should be able to see the changes on my fido plan on the day i changed my plan, i can even see the changes on my online billing. Ok to make up my point is.

THEY ARE A BUNCH OF CRAP!!! i believe they are able to change their notes in our account accordingly. Then i asked for the recorded conversation me and the orig. rep was having, and they said it was only for internal quality purposes, well F that, this is quality purposes between customer and rep. What should i do, guys? they promised one thing and now i have to pay for the promise they made.

[g00gler]

Quick Question: If you just get the $25 plan, you can spend an extra $6 a month for "call display with name display", but if you do not get that, does it still show the number?

Also could i move my locked rogers phone to fido without having to unlock it?

Thanks

[CSR]

here is the story
I called on the 11th to make sure of my plan and yes,it is what they promised me. So i told my girlfriend abt it and she went to change hers as well. she called and she changed hers although she didnt get the fido2fido within canada, she did agree to take that plan for 2 years + $50 credit. So we called fido again on friday to talk things through with fido, my gf asked the rep: "so how much do i have to pay monthly for my current plan?" (since we're just trying to make sure), and to my surprise, the rep said $41+tax. Me and my gf were shocked to hear that since they promised 25+tax but now it's 41+tax??? we asked him why, and he said $25 + $10 (fido2fido within canada) + $6 (enhanced voicemail). We didnt know we're getting charged for that option since the prev rep didnt tell us. So i took over the phone and went to talk to the rep and told him that i have that option included. So he went and checked my account and paused for a while and put me on hold. 2 mins later he came back and told me that it was an option that was added under my consent... I was shocked and i told him that i didnt approve anything about adding an option for that fido2fido within Canada. So i gave the phone back to my gf and call fido myself.

So i call fido and asked for their customer relation dept, told her my concern and she checked. In the end she still say the same thing as the my gf's rep, so i requested to be transferred to my original rep who gave me the deals and she put me on hold. 10 mins later she came back and told me that he will call me when he is free. So 15 mins later, a call from fido, and it was still her, she told me that the original rep couldnt take the call, and she gladly help me with anything. So i told her that the orig. rep told me that fido2fido within canada is included in $25+tax. ( i didnt hear it wrongly cz i didnt believe of the deal at first and i asked him many times for confirmation). She said that in the note, my orig. rep said that it's $25 + $10 fido2fido within canada option + tax. I was so furious and told her that i didnt approve of that at first. So i asked her, so what was my plan on feb 5th (that was 2 the day i received my iphone from them), she said it was my old plan and i changed my plan on the 11th. Ok, i get that the billing cycle is on the 11th, but they should be able to see the changes on my fido plan on the day i changed my plan, i can even see the changes on my online billing. Ok to make up my point is.

THEY ARE A BUNCH OF CRAP!!! i believe they are able to change their notes in our account accordingly. Then i asked for the recorded conversation me and the orig. rep was having, and they said it was only for internal quality purposes, well F that, this is quality purposes between customer and rep. What should i do, guys? they promised one thing and now i have to pay for the promise they made.

This happened to me too, I was originally on the $25 retention plan, utlm incoming + call display, 250mins 7pm e/w.

I tell them to find me a plan with more text msg and he said I could be on the $25 utm text messaging plan and not lose the CID and Utlm incoming. Next month comes, I lose all my previous features... wtf!?

I tell them to put me back on my previous plan and they said sorry, that plan is discontinued! I called BS because I was just on it a couple days ago. I ask to speak to customers relations and he puts me back on my previous plan.. but I'm still pissed off they're lying through their teeth and agreeing to everything just to get you off the phone and later changing the plans out from under you.

Oh, and they charged me a $25 Setup fee for changing the plan.. wtf!

[lofony]

This happened to me too, I was originally on the $25 retention plan, utlm incoming + call display, 250mins 7pm e/w.

I tell them to find me a plan with more text msg and he said I could be on the $25 utm text messaging plan and not lose the CID and Utlm incoming. Next month comes, I lose all my previous features... wtf!?

I tell them to put me back on my previous plan and they said sorry, that plan is discontinued! I called BS because I was just on it a couple days ago. I ask to speak to customers relations and he puts me back on my previous plan.. but I'm still pissed off they're lying through their teeth and agreeing to everything just to get you off the phone and later changing the plans out from under you.

Oh, and they charged me a $25 Setup fee for changing the plan.. wtf!

You were talking to Retention Department or Relation Department? They are two different departments.

I had a friend who called Relation to have her plan changed to the new $25 plan and they said there is no such plan existed. If she wants, they can help her to switch any new plan with $25 activation fee.

She told me that there is no such plan offered at Relation, and I asked her to call retention and got what we are talking the $25 plan.

[little_asian_angel]

Quick Question: If you just get the $25 plan, you can spend an extra $6 a month for "call display with name display", but if you do not get that, does it still show the number?

Also could i move my locked rogers phone to fido without having to unlock it?

Thanks
no, and no


You were talking to Retention Department or Relation Department? They are two different departments.

I had a friend who called Relation to have her plan changed to the new $25 plan and they said there is no such plan existed. If she wants, they can help her to switch any new plan with $25 activation fee.

She told me that there is no such plan offered at Relation, and I asked her to call retention and got what we are talking the $25 plan.

customer relations is the retention department. I think you mean the loyalty department and the relations department are two separate things

[tseason]

Got the following plan through Fido Retention:
200 daytime minutes
Unlimited E/W after 5pm
Call Display, VM, VF ($6 credit/24 months)
1000 Long Distance minutes ($10 credit/24 months)
SAF + 911 included
=================================
$17.50 + tax = $19.77 / month

How I got this:
First off, I love Fido -- I get nothing but great service from them. Every so often you get a CSR who doesn't know what they're doing but you can't judge an entire company by one inept CSR.


Call 1 -- Got a regular CSR and asked about changing my old Fido 200/20 plan to a pre-pay $20/month plan. She rhymed off all the current monthly plans which I politely declined. She then forwarded me to a retention CSR who offered me $17.50 + $6 for Call Display. I politely declined and said CD was included in the prepay plan -and- minutes carried over. He said 'no problem, CD could be included in the plan at no extra charge'. I said 'sounds good' and ended the call.

Call 2 -- Wanted to add txt messaging so called back. Got a retention CSR who said I could add 500 txt messages for $5 and she would throw in 1000 LD minutes for free. I tried to get the the txt messaging for free, but she said no dice... you had to pay (since your credits can't be greater than the actual plan price?) but at least I would get LD for free. Plan total now $22+tax = $24

Call 3 -- Had buyers remorse and called a third time to cancel txt messaging. Got a CSR who had no idea what he was doing and insisted my plan did not include SAF and that the total was actually $35 after tax. After 10 minutes of pleading that this was not the case, he finally relented and said he would talk to another department to verify. I was put on hold for about 5 minutes before he came back on the line and said 'oops, I didn't read it properly, you do have the plan you think you do'. I was pretty frustrated by this time at having a CSR implying many times over that I was an idiot. So I just cancelled the txt messaging package (he let me keep the LD for free). Plan total back to $19.77.

[Logan285]

Got the following plan through Fido Retention just now.
=================================
200 daytime minutes
First 6 mths of unlimited incoming/outgoing calling
Unlimited E/W after 5pm
Call Display, VM, CW, CF, Fido to Fido, min. by min. billing
2,500 text messages
SAF + 911 included
2 yr plan with free phone - MOTO Z6W should get it by Friday
=================================
$25/ month all inclusive

Called back to see if I could knock the text msg out and reduce the price further like what tseason got but they wouldn't budge since I've already committed to the $25 plan. Said even if they took it and/or other options off, I would still have to pay the same price regardless.

[barrist]

ah, think you just answerd the question i was gonna ask.

i was thinkin of buyin a retention plan off someone (looks similar to your plan), but was wondering if i was able to take off some options to save more money, but i guess its likely the same situation as your 25 dollar plan.



Got the following plan through Fido Retention just now.
=================================
200 daytime minutes
First 6 mths of unlimited incoming/outgoing calling
Unlimited E/W after 5pm
Call Display, VM, CW, CF, Fido to Fido, min. by min. billing
2,500 text messages
SAF + 911 included
2 yr plan with free phone - MOTO Z6W should get it by Friday
=================================
$25/ month all inclusive

Called back to see if I could knock the text msg out and reduce the price further like what tseason got but they wouldn't budge since I've already committed to the $25 plan. Said even if they took it and/or other options off, I would still have to pay the same price regardless.

[vicseller]

If you don't go for a new phone, anyone know if you have to sign a contract to get that price?

[dragon2000]

This is what I got from retentions:

200 mins anytime
Unlimited Wknds/Wknights (7pm)
2500 Text messages
CID, VM, Enhanced VM
Unlimited Fido to Fido Calling
No SAF and 911 fees
$10 credit for 24 months.
2 yr agreement
Moto Z6W using 50 fido dollars

Total price per month $25 - 10 credit = $15 plus tax

Very happy with this plan. Thanks to this forum.

[h2lam]

Did anyone have any luck in bargaining for a good price for the Iphone?

When I called Customer Retention at Fido, they said they will over me the Iphone for $250+tax on a 3 yr contract since my plan is less than $30/month. If my plan was $30 or more then the Iphone will cost $200+tax on a 3 yr term.

Did anyone manage to get the Iphone cheaper? I asked for discounts if I were to sign a 3 yr agreement, they said No b/c Fido has a contrac with Apple to sell their phones for a certain price. I don't know if that is the truth or BS?

[little_asian_angel]

Did anyone have any luck in bargaining for a good price for the Iphone?

When I called Customer Retention at Fido, they said they will over me the Iphone for $250+tax on a 3 yr contract since my plan is less than $30/month. If my plan was $30 or more then the Iphone will cost $200+tax on a 3 yr term.

Did anyone manage to get the Iphone cheaper? I asked for discounts if I were to sign a 3 yr agreement, they said No b/c Fido has a contrac with Apple to sell their phones for a certain price. I don't know if that is the truth or BS?

there are no discounts on iphones no matter how much you beg and plead... What the CSR told you is true. You can use your fido dollars to lower the cost though I believe

[darkman007e]

There are no discount on iPhone because it's an agrement Fido/Rogers have with Apple.

The only discount that can be applicable are the fidodollar.


This is what I got from retentions:

200 mins anytime
Unlimited Wknds/Wknights (7pm)
2500 Text messages
CID, VM, Enhanced VM
Unlimited Fido to Fido Calling
No SAF and 911 fees
$10 credit for 24 months.
2 yr agreement
Moto Z6W using 50 fido dollars

Total price per month $25 - 10 credit = $15 plus tax

Very happy with this plan. Thanks to this forum.

I'm wondering if you're really going to get that 10$ credit. I mean even after my 50% employee rebate I pay more then you. Already that retention plan for 25$ is so great.

[CSR]

OK, just called in and got my SAF 9/11 removed.

Basically, the rep told me that once these are removed, you will no longer be eligible for the discounted handset prices upon renewal of your contract.

[CSR]

This is what I got from retentions:

200 mins anytime
Unlimited Wknds/Wknights (7pm)
2500 Text messages
CID, VM, Enhanced VM
Unlimited Fido to Fido Calling
No SAF and 911 fees
$10 credit for 24 months.
2 yr agreement
Moto Z6W using 50 fido dollars

Total price per month $25 - 10 credit = $15 plus tax

Very happy with this plan. Thanks to this forum.

I think you got the $35 less $10 discount which brings you to $25.

[Inno]

I think you got the $35 less $10 discount which brings you to $25.

Why do you say that? The $35 plan includes Unlimited Incoming. I don't think his plan includes UI.

[dragon2000]

There are no discount on iPhone because it's an agrement Fido/Rogers have with Apple.

The only discount that can be applicable are the fidodollar.



I'm wondering if you're really going to get that 10$ credit. I mean even after my 50% employee rebate I pay more then you. Already that retention plan for 25$ is so great.


I phoned CS 2x and they confirmed me that this is my plan. So I got a very good deal. Plus my old $10.00 credit from my previous retention deal doesn't run out until Sept. 2009. So, I'm paying ($25.00 - $20.00 credit until Sept. 2009 and $25.00 - $10.00 credit up to Feb. 16, 2011.

[George_Kisto]

Just got off the phone with retention and was offered the following:

At first, I told them that all of friends were getting the $25.00 package,
and she (retention lady) told me that there's a new retention plan
that just came out today and it's better than the old $25.00 plan.

The plan is:

200 mins + 150 bonus minutes
Unlimited evenings and weekends calls (5pm)
Unlimited Incoming Calls
Fido-to-Fido Unlimited Local Calls
Enhanced Call ID, Voice Mail, Call Forward, Conference Call
Extended Network
1,000 LD
NO SAF and NO 911

all for $25.00 for 2 years.


I am a happy camper!!!!

[George_Kisto]

I currently have three lines of retention plans, can I transfer one of them to someone else?. The retention plan i got was:

200 mins + 150 bonus minutes
Unlimited Incoming calls
Call ID, Enh. Voice mail, Call FW, CW
Extended Network
1000 LD minutes
2,500 SMS
NO SAF, NO 911

all for 25.00 + tax

[bowmah]

So what has been the best retention plan for an iPhone + voice & data plan?

[angelus360]

I currently pay $36 dollars for 200 mins and cid/vm only, WITH SAF. It's one of the older plans.

The retentions guy offered me a worse plan, if you can believe it! :mad:
I was never even offered the $25 plan, and I've been with them for over a year now.

Did you guys get the $25 plan on 2 year contract only?? What do I gotta say to even get the offer :confused:

[ssj4_ootaku1]

Just got off the phone with retention and was offered the following:

At first, I told them that all of friends were getting the $25.00 package,
and she (retention lady) told me that there's a new retention plan
that just came out today and it's better than the old $25.00 plan.

The plan is:

200 mins + 150 bonus minutes
Unlimited evenings and weekends calls (5pm)
Unlimited Incoming Calls
Fido-to-Fido Unlimited Local Calls
Enhanced Call ID, Voice Mail, Call Forward, Conference Call
Extended Network
1,000 LD
NO SAF and NO 911

all for $25.00 for 2 years.


I am a happy camper!!!!

As a Fido ex employee, and having various friends in Retentions, No such plans exist. ********TER

[bowmah]

As a Fido ex employee, and having various friends in Retentions, No such plans exist. ********TER

So what would you consider a good iPhone retention plan for someone who has been with Fido since the Microcell days? Would appreciate any info you can share.

[darkman007e]

I currently have three lines of retention plans, can I transfer one of them to someone else?. The retention plan i got was:

200 mins + 150 bonus minutes
Unlimited Incoming calls
Call ID, Enh. Voice mail, Call FW, CW
Extended Network
1000 LD minutes
2,500 SMS
NO SAF, NO 911

all for 25.00 + tax

You can't do TOR with these plans.

The new client that will take your lines will have the selects the plans that are available today (excluding retention plans).

[berniebennybernard]

Is there some way to get a retention plan as a new plan (first cell phone)? Or perhaps discounts or special plans of any sorts if the rest of my family has used Rogers/Fido for the last several years?

[andreid]

Thanks to DRAGON2000 which plan I got except the 5 PM-start by saying it was what I could get from TELUS. Good enough for me. Cheers

[sanman9]

I currently have three lines of retention plans, can I transfer one of them to someone else?. The retention plan i got was:

200 mins + 150 bonus minutes
Unlimited Incoming calls
Call ID, Enh. Voice mail, Call FW, CW
Extended Network
1000 LD minutes
2,500 SMS
NO SAF, NO 911

all for 25.00 + tax

damn man...u don't need to bs...you are just causing a mass hysteria among ppl trying to call in to get MORE from fido on the $25 retention plan...you posted on HOFO that you have this plan for 30 bucks...why the inconsistency??? unless you post an invoice....ur truly pathetic.

[krypton]

could one sign up on contract for 15$ voice plan and still get iphone for 199$ ?

[loosecannon]

could one sign up on contract for 15$ voice plan and still get iphone for 199$ ?

No. Voice and Data has to be $30 or greater.

[krypton]

No. Voice and Data has to be $30 or greater.

if it's <30$ then iphone costs 249$ ?? or can't get one at all

[layde3_nguy3n]

Hi all,

I'm about 6 months in my monthly plan with fido (before that I was on 5 years with them on prepaid). Does anyone think I'll be able to call and get a retention plan? Should I call the direct customer relations department or 611?



P.S....can someone do this for me? :P lol I hate calling CS and being demanding...*sigh* (just kidding, but u really do hate talking to CS)

[little_asian_angel]

Is there some way to get a retention plan as a new plan (first cell phone)? Or perhaps discounts or special plans of any sorts if the rest of my family has used Rogers/Fido for the last several years?

You're out of luck. new customers get the in market plans only. If you have a friend on Fido, tell them to give you a referral code... you'll get $20 credit and your friend will get $20 credit

read more here: http://www.fido.ca/web/Fido.portal?_nfpb=true&_pageLabel=ReferFriend&lang=en

[lofony]

Just got off the phone with retention and was offered the following:

At first, I told them that all of friends were getting the $25.00 package,
and she (retention lady) told me that there's a new retention plan
that just came out today and it's better than the old $25.00 plan.

The plan is:

200 mins + 150 bonus minutes
Unlimited evenings and weekends calls (5pm)
Unlimited Incoming Calls
Fido-to-Fido Unlimited Local Calls
Enhanced Call ID, Voice Mail, Call Forward, Conference Call
Extended Network
1,000 LD
NO SAF and NO 911

all for $25.00 for 2 years.


I am a happy camper!!!!

That's awesome you got so many options. In fact i am more than happy to get the regular $25 because most of options i don't need most of time. Moreover, some of my friends called retention and were blew off because they said no such plan exist. =.=

[lofony]

damn man...u don't need to bs...you are just causing a mass hysteria among ppl trying to call in to get MORE from fido on the $25 retention plan...you posted on HOFO that you have this plan for 30 bucks...why the inconsistency??? unless you post an invoice....ur truly pathetic.

ha~ it already did. some of my friends saw his post and called retention and they (CSR) told them no such plan exist. =.=

[ma678]

Called Fido retention twice this afternoon. No such a plan exists at all. Unless you can show us a bill, I guess no one would believe you.

BTW, expanded network is automatically included in the new retention plan since last November no matter whether it shows on your bill or not. I got confirms about this from two CSR this afternoon.


Just got off the phone with retention and was offered the following:

At first, I told them that all of friends were getting the $25.00 package,
and she (retention lady) told me that there's a new retention plan
that just came out today and it's better than the old $25.00 plan.

The plan is:

200 mins + 150 bonus minutes
Unlimited evenings and weekends calls (5pm)
Unlimited Incoming Calls
Fido-to-Fido Unlimited Local Calls
Enhanced Call ID, Voice Mail, Call Forward, Conference Call
Extended Network
1,000 LD
NO SAF and NO 911

all for $25.00 for 2 years.


I am a happy camper!!!!

[CSR]

Called Fido retention twice this afternoon. No such a plan exists at all. Unless you can show us a bill, I guess no one would believe you.

BTW, expanded network is automatically included in the new retention plan since last November no matter whether it shows on your bill or not. I got confirms about this from two CSR this afternoon.

No such plan exists for you if you don't give them a good reason to give it to you ... I'm talking about any retention plan in general.

[little_asian_angel]

Called Fido retention twice this afternoon. No such a plan exists at all. Unless you can show us a bill, I guess no one would believe you.

BTW, expanded network is automatically included in the new retention plan since last November no matter whether it shows on your bill or not. I got confirms about this from two CSR this afternoon.

It's confirmed he's lying already.... he posted on HOFO and he couldn't get his facts straight. If you go to HOFO under the retention thread you can read that what he wrote there and what he wrote here is different... different pricing too.

[krypton]

was anyone able to get iphone without data plan and with <30$ voice plan ?

[CSR]

was anyone able to get iphone without data plan and with <30$ voice plan ?

Yes, you can pay $249 initially for the 8 gig.

http://fido.ca/web/page/portal/Fido/iphone

* If you're an existing customer without an agreement, you can get a 8GB 3G iPhone for $249 or a 16GB 3G iPhone for $349 with a 3-year agreement. You'll also receive a $50 credit on your first or second invoice if you subscribe to a monthly plan over $30.

OR

Option 2, some stores will sell the Iphone to you outright for $199 if you sign up for a $30+ plan, just change it in the 2nd month. You won't get charged a downgrade fee; at least I didn't/

[The Cake is a Lie]

was anyone able to get iphone without data plan and with <30$ voice plan ?

You are able to as long as you sign a 3 year contract and buy it for $249.99 instead of $199.99 since the voice plan is less than $30

[lofony]

was anyone able to get iphone without data plan and with <30$ voice plan ?

I got my for $349 + tax, and used all my fido dollar toward the phone for free ^.^

[lofony]

Hi all,

I'm about 6 months in my monthly plan with fido (before that I was on 5 years with them on prepaid). Does anyone think I'll be able to call and get a retention plan? Should I call the direct customer relations department or 611?



P.S....can someone do this for me? :P lol I hate calling CS and being demanding...*sigh* (just kidding, but u really do hate talking to CS)

I have a friend who is with fido for a year and got refused to offer $25 special plan. However, it is no harm to give them a call because you will never know what will happen!!!!

[krypton]

Yes, you can pay $249 initially for the 8 gig.

http://fido.ca/web/page/portal/Fido/iphone

* If you're an existing customer without an agreement, you can get a 8GB 3G iPhone for $249 or a 16GB 3G iPhone for $349 with a 3-year agreement. You'll also receive a $50 credit on your first or second invoice if you subscribe to a monthly plan over $30.

OR

Option 2, some stores will sell the Iphone to you outright for $199 if you sign up for a $30+ plan, just change it in the 2nd month. You won't get charged a downgrade fee; at least I didn't/

so even if you are a new customer signing up on a < 30$ plan, it will cost you 249$

[darkman007e]

Yes, you can pay $249 initially for the 8 gig.

http://fido.ca/web/page/portal/Fido/iphone

* If you're an existing customer without an agreement, you can get a 8GB 3G iPhone for $249 or a 16GB 3G iPhone for $349 with a 3-year agreement. You'll also receive a $50 credit on your first or second invoice if you subscribe to a monthly plan over $30.

OR

Option 2, some stores will sell the Iphone to you outright for $199 if you sign up for a $30+ plan, just change it in the 2nd month. You won't get charged a downgrade fee; at least I didn't/
Lol you're extremely lucky if you don't pay it cause for sure it might come back to haunt you in the future.

I've seen a case once where the client had 2 iPhone which he didn't told me how much he paid them and it's month he was charge a 50$ downgrade fee but some how someone including a supervisor gave him the credit twice and it still came back.

That fee can't be waived even if someone give you a credit in the future the Back office team will charge it to you some how.

[cfudge]

Hey All,

After reading through the forms I called last night on a phone that was month to month, long past the end of its contract and was currently on an old $25 plan (100 daytime, 1000 eve/wk..) and switched to an iphone.

So after talking to the frontline person and then making my way to Customer Relations (their words), and after listening to the first offer and mentioning I had researched their retention plans...here's where we ended up:

$25
200 daytime minutes
unlimited eve/wk starting at 5PM (had to push for that from 7PM, will be a 36 mth credit)
Unlimited incoming calls (again, 36 mth credit)
Unlimited fido to fido "in our area" (no long distance I guess)
Caller Id/Name and Enhanced VM
2500 txt
No SAF no 911

$5
100 long distance minutes in Canada (carried that over from the old plan instead of taking the 1000 for $10)

$25
500 MB of data

$55 plus tax per month. User fido dollars towards the iphone ($249 because we were under $30 on our old and new plan)

All in all I'm pretty happy with how it turned out.

[wildp69]

Now you can get another 10% off if you have any Rogers service.


Hey All,

After reading through the forms I called last night on a phone that was month to month, long past the end of its contract and was currently on an old $25 plan (100 daytime, 1000 eve/wk..) and switched to an iphone.

So after talking to the frontline person and then making my way to Customer Relations (their words), and after listening to the first offer and mentioning I had researched their retention plans...here's where we ended up:

$25
200 daytime minutes
unlimited eve/wk starting at 5PM (had to push for that from 7PM, will be a 36 mth credit)
Unlimited incoming calls (again, 36 mth credit)
Unlimited fido to fido "in our area" (no long distance I guess)
Caller Id/Name and Enhanced VM
2500 txt
No SAF no 911

$5
100 long distance minutes in Canada (carried that over from the old plan instead of taking the 1000 for $10)

$25
500 MB of data

$55 plus tax per month. User fido dollars towards the iphone ($249 because we were under $30 on our old and new plan)

All in all I'm pretty happy with how it turned out.

[aoisora]

Now you can get another 10% off if you have any Rogers service.

Or Max 15% depends how many services you have at Rogers. It must be under your name on both accounts.

[brucele]

Possible to bundle my fido lines with rogers cell lines for the 10% discount?

[S.Chan]

Possible to bundle my fido lines with rogers cell lines for the 10% discount?

No: http://www.fido.ca/web/content/whyfido/betterchoicebundles

[meow730]

i just got off the phone with the Customer Relations:

this is the plan that they offered me:

1. $25 + tax = $28.25
-200 day time
-1000 evenings and weekends
-unlimited incoming
-caller ID
-Fido to Rogers
-NO SAF or 911

with a minimum 2 year contract

Voice mail will be an additional $6 so the total would be $35.03 after tax.

it seems like other ppl have been getting better offers, i guess i will call back to negotiate

[acint]

great call...just got an additional 15% off on my bill. will have to wait for my new bill to see if it's true...

current plan
200 day time min
unlimited eve/wknd , 5pm
2500 txt msg
vm,cid (have $10 credits/month)

original total: ~21 (17.50 + taxes)
new total: ~17.50 (no saf, 911)

[xanta]

Or Max 15% depends how many services you have at Rogers. It must be under your name on both accounts.

Does that apply to Shaw Hi Speed and TV?

[RBK]

$25
200 daytime minutes
unlimited eve/wk starting at 5PM (had to push for that from 7PM, will be a 36 mth credit)
Unlimited incoming calls (again, 36 mth credit)
Unlimited fido to fido "in our area" (no long distance I guess)
Caller Id/Name and Enhanced VM
2500 txt
No SAF no 911


Have 2 lines. Called in couple of times and both times they wouldn't budge on giving me incoming calls..... Telling me they changed their policy. This true?

[Sergio]

Here is what they offerred me today for 25$ + taxes for a 2 year contract:


Blackberry Pearl for free
300min daytime
unlimitted night + weekend
unlimitted incoming
fido to fido
voice box
call display
call forward
No CRTC charges
No 911 charges
unlimitted SMS (max 2500)


They documented this in my file, so I can review within next few days before I accept. Let me know if I can squeeze them more :)

Also, I'm pissed on forward options they recently changed. I lost my call forward when busy option, since it is no more available with FIDO. Now I only have a straight call forward.

Take care....
Sergio

[dagos777]

Ive been with fido for over 6 years now. I signed up a 3 year contract 8 months ago. You guys think I can do anything to call retentions to lower my bill

Currently have - Fido/Fido/rogers = 30$
Value Pack = 18$
SAF = 6.95
911 .50

with tax = $62.95

[krypton]

Ive been with fido for over 6 years now. I signed up a 3 year contract 8 months ago. You guys think I can do anything to call retentions to lower my bill

Currently have - Fido/Fido/rogers = 30$
Value Pack = 18$
SAF = 6.95
911 .50

with tax = $62.95

definitely

[little_asian_angel]

retention rep over at HOFO already confirmed it's a fake bill he posted. Font is not the same as the real bill, bill inconsistencies, how did he get his bill already when he claims he just recently got the retention plan? inconsistencies between what he wrote and what he has on the so called "real bill".

[kdotc]

Here is what they offerred me today for 25$ + taxes for a 2 year contract:


Blackberry Pearl for free
300min daytime
unlimitted night + weekend
unlimitted incoming
fido to fido
voice box
call display
call forward
No CRTC charges
No 911 charges
unlimitted SMS (max 2500)


They documented this in my file, so I can review within next few days before I accept. Let me know if I can squeeze them more :)

Also, I'm pissed on forward options they recently changed. I lost my call forward when busy option, since it is no more available with FIDO. Now I only have a straight call forward.

Take care....
Sergio

are you in ontario? i wanted the blackberry pearl on 2 years

i jsut renewed today and signed and got the $25 retention plan with $5 credit and if i chose iphone i wouldn't get the credit. damn i regret gettin that new samsung phone. can i still get the blackberry pearl even tho it says with data plan? since i got 15 days to change my plan

[dagos777]

definitely



Any Ideas what I can fight for? How low can I shoot for that would be reasonable, Suggestions would be great

[Matryx]

I'm a Fido subscriber and have three services with rogers. Am I eligible for the 15% discount? Is it the 15% discounted to my Rogers services too or just Fido?


Or Max 15% depends how many services you have at Rogers. It must be under your name on both accounts.

[Sergio]

Call them up immediately and let them know your interest in Blackberry Pearl phone instead of Samsung. You can also wait till you get phone, and return
back.

Not to many choices when it comes to a full keyboard phone. The Pearl has 2 letters per key, not sure if I will get used to this.

Good luck...
Sergio


are you in ontario? i wanted the blackberry pearl on 2 years

i jsut renewed today and signed and got the $25 retention plan with $5 credit and if i chose iphone i wouldn't get the credit. damn i regret gettin that new samsung phone. can i still get the blackberry pearl even tho it says with data plan? since i got 15 days to change my plan

[dagos777]

Ive been with fido for over 6 years now. I signed up a 3 year contract 8 months ago. You guys think I can do anything to call retentions to lower my bill

Currently have - Fido/Fido/rogers = 30$
Value Pack = 18$
SAF = 6.95
911 .50

with tax = $62.95


What can I fight for here, even tho Im on a contract.. any chance i can take this bill to maybe 40$ per month?

any insight on tips when i call can help

[ssj4_ootaku1]

Here is what they offerred me today for 25$ + taxes for a 2 year contract:


Blackberry Pearl for free
300min daytime
unlimitted night + weekend
unlimitted incoming
fido to fido
voice box
call display
call forward
No CRTC charges
No 911 charges
unlimitted SMS (max 2500)


They documented this in my file, so I can review within next few days before I accept. Let me know if I can squeeze them more :)

Also, I'm pissed on forward options they recently changed. I lost my call forward when busy option, since it is no more available with FIDO. Now I only have a straight call forward.

Take care....
Sergio

George Kisto again?

[krypton]

Friend currently has prepaid, with money on account which accumulated over few month, we tried to transfer him to monthly plan, they said they would credit his account with whatever his balance is but they charge 25$ set up fee (it says 35$ of Fido website ?)
Anyway was anyone able to get that fee waived ?

[legso]

Fido $25 retention plan

200 mins anytime
Unlimited Wknds/Wknights (7pm)
2500 Text messages
Caller ID Display,
Voice mail
Unlimited Fido to Fido Calling
No SAF and 911 fees
$50 credit
2 yr agreement

[bowmah]

The $25 retention plan seems to come with 2500 free text messages. The $17.50 one does not however. Does anyone have the $17.50 retention plan with free texting?

[krypton]

Friend currently has prepaid, with money on account which accumulated over few month, we tried to transfer him to monthly plan, they said they would credit his account with whatever his balance is but they charge 25$ set up fee (it says 35$ of Fido website ?)
Anyway was anyone able to get that fee waived ?

we called fido again, they said it's not possible to sign contract over the phone, therefore have to buy out the iphone.... fido store people told us to call fido rep because they can't transfer over the prepaid balance. Was anyone in similar situation ?

[tallshorty111]

retention rep over at HOFO already confirmed it's a fake bill he posted. Font is not the same as the real bill, bill inconsistencies, how did he get his bill already when he claims he just recently got the retention plan? inconsistencies between what he wrote and what he has on the so called "real bill".

Hey! What happened to George Kristo's post on his fake bill? and the other replies (including mine) to that? Did the RFD mods remove them? Why the censorship? This makes RFD look bad. What happend to freedom of speech?

[ssj4_ootaku1]

Hey! What happened to George Kristo's post on his fake bill? and the other replies (including mine) to that? Did the RFD mods remove them? Why the censorship? This makes RFD look bad. What happend to freedom of speech?

Agreed

[Fireball]

Hey guys,

Has anyone been able to get the Fido reps to budge on the $30 value pack to include 500MB data like the Rogers' $30 value pack? I phoned the other day and was put through to retentions, but wasn't able to get them to add it on.

Thanks in advance for any replies!

[lofony]

we called fido again, they said it's not possible to sign contract over the phone, therefore have to buy out the iphone.... fido store people told us to call fido rep because they can't transfer over the prepaid balance. Was anyone in similar situation ?

Yes. Prepaid balance is not transferable at store front when it is switched to monthly plan. It only can be done at Fido CSR.

However, I was surprised that Fido said it is not possible to sign an agreement over the phone.

From my experience that you can sign an agreement for an iphone after you switch your pay-as-you-go to monthly but you cannot buy out the phone at full price.

Maybe they change their rules recently. Let me call them again^^..... Got plenty of Fido Dollars to spend!

[NinjaMoose]

Hey! What happened to George Kristo's post on his fake bill? and the other replies (including mine) to that? Did the RFD mods remove them? Why the censorship? This makes RFD look bad. What happend to freedom of speech?
This is the internet. You have no rights, and you most certainly do not have freedom of speech.

On-topic...I haven't heard anything about a retention plan which includes data. I've got a great retention plan which saves me around $20 on my monthly bill, but with my data plan it just skyrockets...

[tallshorty111]

This is the internet. You have no rights, and you most certainly do not have freedom of speech.
Says who? you?



On-topic...I haven't heard anything about a retention plan which includes data. I've got a great retention plan which saves me around $20 on my monthly bill, but with my data plan it just skyrockets...

Are you asking a question or making a statement? No, there are no data plan retentions. But some have gotten credits towards data plans.

[macuis]

Hey! What happened to George Kristo's post on his fake bill? and the other replies (including mine) to that? Did the RFD mods remove them? Why the censorship? This makes RFD look bad. What happend to freedom of speech?

I'm all for Freedom of Speech, but since this forum is used for the greater good by helping obtain the best deal possible for all, posting false information as a way to back up something as if it were true, to in turn sell the retention plan on the BST forums is morally wrong.

[little_asian_angel]

Hey! What happened to George Kristo's post on his fake bill? and the other replies (including mine) to that? Did the RFD mods remove them? Why the censorship? This makes RFD look bad. What happend to freedom of speech?


didn't even realize posts were deleted until you mentioned it. I somewhat agree with the poster above me... it's not right to keep something up when it's false information. Some might skip our posts where we say it's fake and misinterpret it as a real deal. It's going to give reps at Fido a headache from people calling in and asking for something that doesn't exist. According to a retention rep, Fido does know about this fake deal and will call their bluff and cancel for whoever that calls in and asks about the deal.. RFD is about helping people getting a good deal, not helping to get their existing plan cancelled. I have no comment about selling the plans... just as long as it's legit and nobody is getting ripped off.

what's done is done... the mods deleted the posts (did he get banned as well?) it was entertaining for a while... mods banned him over at HOFO. Now carry on to regular business....

[dapper_remy]

What do you guys think about this deal
EPP

200 mins anytime
eve/weekend at 5pm
unlimited incoming (free)
additional 50 day time minutes I pay $5 for
No SAF
=$22.50

Plus

caller id, voicemail, 2500 text, 12mb data
$18

Total
$40.50 plus tax

[st7860]

retentions numbers

fido 1-866-279-3436
telus mobilty 1-877-279-3100 or client.loyalty@telus.com
bell mobility 1-866-313-1086

[southnam]

Looking to change my wife's plan over to something a lot cheaper in the $15 or less price range all in. anyone have a plan like that.. She doesnt use it much but more than pay as you go... thanks.

[dbomb]

Fido is getting more difficult to negotiate with. I tried to get 6 gigs for 30 dollars, but they said this doesn't exist in there system anymore. Anyone want to let me know if they got the 6 gig recently!

Thanks!

[brucered]

Looking to change my wife's plan over to something a lot cheaper in the $15 or less price range all in. anyone have a plan like that.. She doesnt use it much but more than pay as you go... thanks.

what about the FIDO 15 (http://www.fido.ca/web/page/portal/Fido/MonthlyPlans?forwardTo=monthlyPlans) plan?

i'm on telus pay and talk right now and looking for the BEST CHEAP PLAN out there.

the FIDO 15, seems not bad. 50min billed by second, 50 text sent, incoming text free.

is there a better CHEAP plan out there with a decent phone, i'm getting sick of TELUS.

[skinnydragon]

Fido is getting more difficult to negotiate with. I tried to get 6 gigs for 30 dollars, but they said this doesn't exist in there system anymore. Anyone want to let me know if they got the 6 gig recently!

Thanks!

they removed the 6gig data plan a longg time ago and its not possible to get anymore. it was a promotion when it first came out. just like the $30 data value pack, can't get anymore cause its not on their computers so thats why u cannot get it

[dbomb]

they removed the 6gig data plan a longg time ago and its not possible to get anymore. it was a promotion when it first came out. just like the $30 data value pack, can't get anymore cause its not on their computers so thats why u cannot get it

It was in August. I know that they don't offer the promotion anymore, but because this is the retention department and I thought they could honor it since it wasn't that long ago (4-5 months). He used the same excuse saying he couldn't because his computer wouldn't let him, but he said if another rep had recently give it out, he would honor it. My friend told me he was able to negotiate it in the last few weeks, but as the rep checked his number he really only got the 25 dollar for 500 megabytes. That's why I am asking if anyone recently obtained it, so he could honor it.

Also, he told me you can't use the iphone to tether internet and wanted to see if that was true as well.

[shikio]

I just signed a contract w/ fido for:

200min (by the sec) daytime
unlimited incoming
night 7pm/weekend free
voice mail
caller id
fido to fido
2500 txt msg
3 years contract w/ iphone 3g

25$ no SAF, no 911 fees

[beripari]

I haven't accepted their renewal offer yet - thrilled with the offer (previously posted: 2 yr. 17.50 +tax for 200 mins +Unl after 5; value pack (VM/CID/2500 text) no SAF) but not happy with the free Motorazr VC "classic" they offered.

I called back today to see what other "free" phone they would give & was offered Nokia 2760, Nokia 3500 - both free - OR for $50, Nokia 6301. My needs are very basic but need better "calendaring" to sync w/Outlook while still keeping monthly cost very low.

Comments which one to go for? Would have LOVED the Blackberry but "no go"! Entire household still sick - just keep going round & round - so not much time for investigation.

[calvin87]

i just got the f266 today and its not a good phone at all....any1 got samsung jack or the pearl on a 2 year contract?

[beripari]

I asked for the Blackberry Pearl today & was told that the Blackberry 400 is only available with a $25 monthly plan 2 yr. for $350 or $400 with no agreement. Since my plan is only !7.50 monthly + tax, it was a "no go" for me.

[mlaumlau]

The $25 retention plan seems to come with 2500 free text messages. The $17.50 one does not however. Does anyone have the $17.50 retention plan with free texting?

I called to ask if they can modifity the 17.50 plan to 1000 wk/evening or start unlimited at 7 instead of 5pm for text message. The guy was such a *#$%#$ :mad: he told me I can call the relation number again and he can't change anything on those plans. I guess I wasn't lucky like other ppl here.:(

[brucered]

I just signed a contract w/ fido for:

200min (by the sec) daytime
unlimited incoming
night 7pm/weekend free
voice mail
caller id
fido to fido
2500 txt msg
3 years contract w/ iphone 3g

25$ no SAF, no 911 fees

did you have to pay for the phone?

were you already a FIDO customer?

what about data plan for the iPhone?

how much was the phone?

who did you talk to, which department?

[billyjoebob99]

I asked for the Blackberry Pearl today & was told that the Blackberry 400 is only available with a $25 monthly plan 2 yr. for $350 or $400 with no agreement. Since my plan is only !7.50 monthly + tax, it was a "no go" for me.

Maybe this is a silly question... but what is the blackberry 400? I looked on the blackberry and fido websites and don't see any phones called the 400.

-bj

[iNcorruptible]

I also was offered the same 25 dol. retention plan everyone is mentioning however I am being asked to sign a 2 yr. Contract. Was anyone able to avoid that? Unfortunately I am here only till June 2010 and will have over 9 months remaining on the contract.

[brucered]

I also was offered the same 25 dol. retention plan everyone is mentioning however I am being asked to sign a 2 yr. Contract. Was anyone able to avoid that? Unfortunately I am here only till June 2010 and will have over 9 months remaining on the contract.

is it the same $25 plan above? if so, is the iphone still $199 for a 2y contract?

[iNcorruptible]

Yes it is the same plan as above, but since I already have a cell phone I do not need the iphone so I didn't inquire about it.

[dagos777]

Ive been with fido for over 6 years now. I signed up a 3 year contract 8 months ago to get a free Iphone to re-sell(alot of Fido $). You guys think I can do anything to call retentions to lower my bill

Currently have - Fido/Fido/Rogers = 30$
- Nights/Weekends as of 7pm
- 150 Weekday Minutes

Value Pack = 18$
- Unlimited incoming/Receiving texts
- Call Display with Name Display, Who Called
- Enhanced Voice Messaging
- 10MB of Data (I have a smart phone and when i use their data they up to 10MB, they dont charge me, and the dont charge when i use Ext Wireless)

SAF = 6.95

911 = .50

with tax = $62.59

What do you guys think I can Do? Add a service free of charge? Maybe a retention credit? I know they're gonna say that im on contract, soo too bad.
Any pricless advice you guys can helpme with?

[Inno]

Ive been with fido for over 6 years now. I signed up a 3 year contract 8 months ago to get a free Iphone to re-sell(alot of Fido $). You guys think I can do anything to call retentions to lower my bill

Currently have - Fido/Fido/Rogers = 30$
- Nights/Weekends as of 7pm
- 150 Weekday Minutes

Value Pack = 18$
- Unlimited incoming/Receiving texts
- Call Display with Name Display, Who Called
- Enhanced Voice Messaging
- 10MB of Data (I have a smart phone and when i use their data they up to 10MB, they dont charge me, and the dont charge when i use Ext Wireless)

SAF = 6.95

911 = .50

with tax = $62.59

What do you guys think I can Do? Add a service free of charge? Maybe a retention credit? I know they're gonna say that im on contract, soo too bad.
Any pricless advice you guys can helpme with?

They might not say "too bad you are on contract". I was about 10 months into a 3-year contract with a similar plan and they dropped me down to the latest Retention plan no problem.

If you read through this thread you will learn some tips on the best way to approach them. I won't repeat it all here.

[gettingadeal]

I got this deal back in Dec 07, hope I can retain it....

200 anytime
1000 evenings/weekends (start at 7pm)
unlimited incoming
call display - call waiting
Samsung A736 (using fido dollars)
3 yr contract

$10 + SAF + 911 = 17.45

I want a family pak but they say they don't offer them anymore. But this is still a good deal... hope I can hang onto it!

[alvin545]

I'm currently on the Fido EPP plan (signed a three year contract in March 08) with an added value pack (VM, caller ID, 100 outgoing texts). I pay 17.50 + 12.00 (i think it's 12) + SAF, 911, tax.

do you think i could get a better deal calling retentions? I also wouldn't mind getting a deal on an iPhone either. do you think it's worth calling?

EPP plan:
http://www.redflagdeals.com/forums/showthread.php?t=629538

[dagos777]

I'm currently on the Fido EPP plan (signed a three year contract in March 08) with an added value pack (VM, caller ID, 100 outgoing texts). I pay 17.50 + 12.00 (i think it's 12) + SAF, 911, tax.

do you think i could get a better deal calling retentions? I also wouldn't mind getting a deal on an iPhone either. do you think it's worth calling?

EPP plan:
http://www.redflagdeals.com/forums/showthread.php?t=629538


Is the EPP plan still going o for Fido Users? What would I have to say? Iam currently on a 3 year contract that was signed 8 monhts ago, and I do have an aeroplan number. Think I can call retentions to switch to this and take off the SAF..and keep my Fido-Fido-Rogers? is that a fightable case?

I have this plan -

Currently have - Fido/Fido/Rogers = 30$
- Nights/Weekends as of 7pm
- 150 Weekday Minutes

Value Pack = 18$
- Unlimited incoming/Receiving texts
- Call Display with Name Display, Who Called
- Enhanced Voice Messaging
- 10MB of Data (I have a smart phone and when i use their data they up to 10MB, they dont charge me, and the dont charge when i use Ext Wireless)

SAF = 6.95

911 = .50

with tax = $62.59

[i cant tell you]

Hey folks, can you advise me if this is a good deal or not:

200 anytime minutes
Unlimited fido-to-fido and fido-to-rogers
Unlimited incoming calls
Unlimited weekends and evenings starting at 5pm
Caller ID/Voicemail/Call waiting
2500 text messages
No SAF
$41 with tax and everything included.

Retention is offering me this plan on a 2 or 3 years contract.

Im thinking of signing up for 3 years contract because i want to get the iphone.

Should i accept? Any suggestions would be appreciated

[alvin545]

As far as I know, the EPP plan is no longer available.

[guardianflash]

do Fido still have shared and family plans? It's not listed on their website anymore. I would like a shared plan, like 2 lines.

[BrianJai]

these guys are hard to budge on data plans eh.

[professionaldude]

I got this deal back in Dec 07, hope I can retain it....

200 anytime
1000 evenings/weekends (start at 7pm)
unlimited incoming
call display - call waiting
Samsung A736 (using fido dollars)
3 yr contract

$10 + SAF + 911 = 17.45

I want a family pak but they say they don't offer them anymore. But this is still a good deal... hope I can hang onto it!

How did you manage to get free incoming ? That's a killer plan.

[m0cha]

Just called and got offered this:

For $25

200 mins anytime
Unlimited incoming calls
Unlimited weekends/weeknights (7pm)
Unlimited Fido to Fido calling
2500 text messages
Caller ID
Voice-mail
No SAF and 911 fees

+6 months unlimited local calls
+16 GB iPhone ($349 -fido dollars)
+6 GB data plan ($30, which I had from before)


edit: Just called back and got the plan with free unlimited incoming (they said they couldn't give it to me before)

[alvin545]

I called retentions today and got offered the EPP plan with SAF, 911 and $11 value pack fee waved. So basically I now have:

200 anytime min
Unlimited evenings/weekends starting at 5pm
Caller ID
Voice mail
1000 texts/unlimited incoming texts
Call forward, call waiting, etc

All for 17.50 + tax.
Was hoping to get a deal on a new phone too, but I don't qualify for an upgrade yet. The rep said I'll qualify 14 months from the end date of a contract (my contract goes till March 2011).

[gettingadeal]

I got this deal back in Dec 07, hope I can retain it....

200 anytime
1000 evenings/weekends (start at 7pm)
unlimited incoming
call display - call waiting
Samsung A736 (using fido dollars)
3 yr contract

$10 + SAF + 911 = 17.45

I want a family pak but they say they don't offer them anymore. But this is still a good deal... hope I can hang onto it!



How did you manage to get free incoming ? That's a killer plan.

I had a telus corporate plan offered so I told fido I wanted something better to stay (I made the telus deal sound better than it actually was). Then I said I wanted to spend the same money as telus (about $15/month), with more daytime mins (had 100 before, wanted at least 200) and she started to throw all of these more expensive plans at me, with a discount. So I said I wanted cheaper, cheaper, cheaper. and we got to this plan, but without unlimited incoming. So I hung up to think about it.

Called back, got a different dude, he offered me the same but asked about a contract (the girl never asked me about contracts) and he said he could offer me the unlimited incoming with a 3yr plan. For that price I was soooo ready to lock in!

All in all I was on the phone about 2+ hours, and two calls... the first girl really wanted me to sign on her call, so I milked everything out of her that I could, and then when I get the dude I made him stick to that plus give me more. I was polite the whole time, friendly and cracking jokes. AND, I don't know if this is important, but I'm a light user, I only used more than 100+ daytime mins in a month like once in three years.

[dagos777]

Is the EPP plan still going o for Fido Users? What would I have to say? Iam currently on a 3 year contract that was signed 8 monhts ago, and I do have an aeroplan number. Think I can call retentions to switch to this and take off the SAF..and keep my Fido-Fido-Rogers? is that a fightable case?

I have this plan -

Currently have - Fido/Fido/Rogers = 30$
- Nights/Weekends as of 7pm
- 150 Weekday Minutes

Value Pack = 18$
- Unlimited incoming/Receiving texts
- Call Display with Name Display, Who Called
- Enhanced Voice Messaging
- 10MB of Data (I have a smart phone and when i use their data they up to 10MB, they dont charge me, and the dont charge when i use Ext Wireless)

SAF = 6.95

911 = .50

with tax = $62.59



So I just called CSR.. I told her I wanted to cxl and she asked why. I told her that the price i was paying was a little over budget, and local competitors including them were not charging the SAF.. She quickly transfered me to Retentions and the Man I spoke to only credited me SAF and 911, and would not budge at all on anything else. He told me that i have an old plan and could not be modified or cannot add anything. I told him there was no way I can get an extra 5$ credit per month or, free incoming, or even change nights weeknds to 5pm instead of 7pm, and he would not budge. I did not threaten or anything, added a little humor in the conversation. I told that I would call back, and look into it. he said not a problem, but he would credit my account for next bill with the SAF + 911 anyway. Would you guys think.. anything can be done if I try to call back?

[jlo mein]

So is the common rumor that Fido's retention department / retention deals are being shutdown on March 1? I was visiting howardforums.com and there's talk of major changes in retentions come March 1.

I was thinking of calling in today (my contract expires in June) and trying to get the $25 retention plan, and hopefully free unlimited incoming added, plus a data plan and subsidized iPhone.

[st7860]

So is the common rumor that Fido's retention department / retention deals are being shutdown on March 1? I was visiting howardforums.com and there's talk of major changes in retentions come March 1.

I was thinking of calling in today (my contract expires in June) and trying to get the $25 retention plan, and hopefully free unlimited incoming added, plus a data plan and subsidized iPhone.

Heres a Little Scoop aout What will happen March 1st 09

1) Retention Will now be open Sundays
( So You May bother us even more ) ( just kidding of course )

2) No more direct number to retention

3) Clients with New Fido Plans ( EX: PLANS AFTER NOV 4 )
These Clients will not be offered Retention Plans ( This has already taken effect )

4) Fido's IVR will now only have 3 dept's BILLING - HANDSET - LOYALTY

5) BEST PART! NO MORE RETENTION This dept is now called LOYALTY!

So in other Words Normal CSR'S will be trained for 1 of these 3 dept's

So in other words you say you wanna cancel YOUR SPEAKING TO THE AGENT THAT WILL CANCEL YOU LOL

No More retention Transfers YAY!

Other Words ( even more ) 200+ csr's will be getting retention training 150+ agents will be getting tech training

[jlo mein]

hmmm...sounds like there will be confusion for the first while then. I think I will call tonight or tomorrow to sort out a new contract and retention deal lol.

[arjun]

Heres a Little Scoop aout What will happen March 1st 09

So in other words you say you wanna cancel YOUR SPEAKING TO THE AGENT THAT WILL CANCEL YOU LOL

No More retention Transfers YAY!

Other Words ( even more ) 200+ csr's will be getting retention training 150+ agents will be getting tech training

Since u work in retention? I have 3 months left on my current contract and have a voice plan that I am satisfied with...
150 wkday
unlmtd, eve wkd, incomin
unlmtd fido -rogers/fido
CID, VM, 125 txt
25$ + saf +911

do u think they will gimme the same plan for cheaper (maybe -saf,911) and work somin on the data?

[gurshan]

Hi I just renewed for my wife:

200 anytime minutes
Unlimited Incoming
Unlimited Fido to Fido/Rogers
Voice Mail/Call Display/Name Display
2500 outgoing text/unlimited incoming text
Unlimited Evenings/Weekends starting at 7pm (5pm for 1 year, wanted more)
6 months unlimited calling

two year contract

$25 and tax (no 911 or system access fee)

Similar to what other had received.

Thanks for the posts.

[a in yul]

hey, wanted to double check, u have fido to fido or also rogers is included?

[jlo mein]

Hi I just renewed for my wife:

200 anytime minutes
Unlimited Incoming
Unlimited Fido to Fido/Rogers
Voice Mail/Call Display/Name Display
2500 outgoing text/unlimited incoming text
Unlimited Evenings/Weekends starting at 7pm (5pm for 1 year, wanted more)
6 months unlimited calling

two year contract

$25 and tax (no 911 or system access fee)

Similar to what other had received.

Thanks for the posts.

Wow, a of people have a hard time getting either unlimited incoming or fido to rogers added, let alone both. I think I have to set my sights higher when I call in and have good competitor comparisons in hand.

[luksz]

I was on a month to month plan with Fido - since I was paying waaay to much for 100/unlimited incoming I've decided to give it a try and call trying to cancel. Ended up with:

200 anytime minutes
Unlimited Evenings/Weekends starting at 7pm
Unlimited Fido to Fido
Voice Mail/Call Display/Name Display
2500 outgoing text/unlimited incoming text
no 911 / SAF

Also took my $25 fido dollars and picked nokia 6301 (it's $50 but fido covers the rest)

2 year plan, $25 (-$10 credit for all 24 months). So I end up paying $15 + tax / month during those 24 months. Not bad imho.

Btw - my mother-in-law called them too but they didn't want to give her $10 credit - probably depends on luck. :)

cheers,

--
Luke

[krypton]

Hi I just renewed for my wife:

200 anytime minutes
Unlimited Incoming
Unlimited Fido to Fido/Rogers
Voice Mail/Call Display/Name Display
2500 outgoing text/unlimited incoming text
Unlimited Evenings/Weekends starting at 7pm (5pm for 1 year, wanted more)
6 months unlimited calling

two year contract

$25 and tax (no 911 or system access fee)

Similar to what other had received.

Thanks for the posts.

I got similar plan except 5 pm for the duration of contract back in november. on my last bill says that one of the 10$ credits expire in march :mad:

[jlo mein]

IMPORTANT NOTICE:

As mentioned on Howardforums today, Fido has already made the change and integrated the retentions department into regular "customer relations". The 1-866-279-3436 number gets you to regular customer service/relations, and if you ask for retentions they don't exist anymore. If anyone wants the retention plans you should call in today or tomorrow because they may stop offering the current ones.

I spoke with a regular customer service rep today who was nice and added the $25 retention plan for me. I got:

$25 (no SAF/911)
200min
unlimited 7PM evening/weekend
Fido to Fido
Call ID / VM
2500 text
unlimited incoming added free for duration of contract
$30 1GB data plan

$349 16GB iPhone (fido dollars deduction allowed)
3 year contract mandatory for iPhone subsidy, also 3 months of unlimited calling or Jabra bluetooth headset (I chose unlimited calling)

[cookedDeals]

I spoke with a regular customer service rep today who was nice and added the $25 retention plan for me. I got:

$25 (no SAF/911)
200min
unlimited 7PM evening/weekend
Fido to Fido
Call ID / VM
2500 text
unlimited incoming added free for duration of contract
$30 1GB data plan



I just called and asked for this plan, but the rep told me it only includes regular voicemail, not visual voicemail.

I settled for them removing my SAF and 911 fee.

[chankie]

I spoke with a regular customer service rep today who was nice and added the $25 retention plan for me. I got:

$25 (no SAF/911)
200min
unlimited 7PM evening/weekend
Fido to Fido
Call ID / VM
2500 text
unlimited incoming added free for duration of contract
$30 1GB data plan

$349 16GB iPhone (fido dollars deduction allowed)
3 year contract mandatory for iPhone subsidy, also 3 months of unlimited calling or Jabra bluetooth headset (I chose unlimited calling)


Just called "customer relations" and settled with this plan:

$17.50 plan:
200 day min
unlimited evening/wknd @ 5pm
+ $10 value pack
CID, VM
2500 sent text
no SAF/911
network calling (F-F/F-R) - $10 credited
Total: $27.50 + tax



Before I had..
$25 student plan:
150 day min
unlimited incoming
unlimited evening/wknd @ 7pm
network calling - $10 credited
+ $16 value pack
CID, VM, who called, named display
2500 text
instant msging
Total: $41 + tax + SAF/911


How is everyone getting the $25 retention plan with unlimited incoming? Is it because most people are getting a data plan with it? First representative i called said I had to pay $10 for the feature and couldn't credit it for me. Second representative said there was no $25 retention plan with unlimited incoming + unlimited fido-fido, plus he said I couldn't even add the unlimited incoming $10 if I wanted to because my price plan is not at least $20.

Help :cry:

[candy604]

I just called today and had my plan negotiated to

1. $ 27.50 for

- unlimited incoming
-unlimited weekends /unlimited evenings starting at 5pm
-fido to fido/rogers
- 200 day time mins
-CD/VM/2500 txt messages
- no system access fee or 911


I was an existing three year contract as well. Just have to be able to get to customers relations and they will help you.

[flexwong]

no more retentions at fido, it's now the "loyalty department".

http://www.howardforums.com/showthread.php?t=1502401

[jlo mein]

$25 (no SAF/911)
200min
unlimited 7PM evening/weekend
Fido to Fido
Call ID / VM
2500 text
unlimited incoming added free for duration of contract
$30 1GB data plan


I just called and asked for this plan, but the rep told me it only includes regular voicemail, not visual voicemail.


That is correct. I rarely use voicemail so the call in system for it is not too much of a hassle. I can understand that for heavy users, visual voicemail is a much superior system.



How is everyone getting the $25 retention plan with unlimited incoming? Is it because most people are getting a data plan with it?

Unlimited incoming is not included with the $25 retention plan. To add it, I assume Fido agents add the $10 unlimited incoming option, and add a $10 credit to your account for the duration of your contract. It is up to the Fido agent if they want to add it for you, depending on how long you've been a Fido customer, your probability of cancelling, and how irritating/nice you are. :cheesygri

[cookedDeals]

That is correct. I rarely use voicemail so the call in system for it is not too much of a hassle. I can understand that for heavy users, visual voicemail is a much superior system.


Ah. Thanks for the update! I'm a big fan of Visual Voicemail, so it looks like this is the best I can do for now on Fido.

I really wish Fido would bring that $30 iPhone data pack over that Rogers was offering a while back - that was a steal.

[shikio]

did you have to pay for the phone?

were you already a FIDO customer?

what about data plan for the iPhone?

how much was the phone?

who did you talk to, which department?


Yes I was already Fido customer,
I chose not to have data plan but I believe it was 25$/500mb
iphone was 249$, but I used my fido dollars to play which came up to 180$
I talked to the Customer Relations department

[h2lam]

Hi All,

Is Fido's customer relations department still exist? I saw a post earlier saying that they have merged with regular Customer service now and the service level have gone downhill.

Is Fido's customer relations direct phone# 1-866-273-3436??? Or is it 1-888-259-3436?

[little_asian_angel]

No more customer relations dept. The number will just forward you to the regular cs line. If you threaten to cancel the person you speak to can cancel you.

[denig]

Just got off the phone with Fido and was told that the EPP is no longer available. Anyone been able to sign up for this plan lately?

What's the best plan one can get as a returning client to Fido?

[iconfat]

Ah. Thanks for the update! I'm a big fan of Visual Voicemail, so it looks like this is the best I can do for now on Fido.

I really wish Fido would bring that $30 iPhone data pack over that Rogers was offering a while back - that was a steal.

Its now $35 and Rogers is still offering it.

[eknc]

Just got off the phone with Fido and was told that the EPP is no longer available. Anyone been able to sign up for this plan lately?

What's the best plan one can get as a returning client to Fido?

Call them up and said Telus is offering you a good deal on their smart phone and have a 17.50 package: 200 mins, unlimited eve. starting at 6, call id, and voicemail. Ask them if they can beat it or at least match it and you'll get something similar for 17.50 + tax. Good deal without too much BSing because Telus is offering that deal. You'll need to sign 2 years contract most likely.

[dieunguyen]

Hey guys, I thought this would be a good place to ask my questions since everyone here is so knowlegable.

I am currently on a 3 year contract with Fido and I will complete the 3 year in Nov 2009. I have called Fido once already to negotiate a retention plan and I am still on the retention plan right now.

Right now, I am planning on upgrading my phone to an iPhone but I would also like to renegotiate a new retention plan for my iPhone as well. I don't know if this is possible, but if it is, how would you guys go about doing this?

Mandatory things that I would like in my plan includes:
-unlimited text messaging (I'm not a really big talker, I mostly text)
-call display

Somethings that would be nice to have
-visual voicemail

[oh snap]

anyone able to renew with a one year? i hate contracts :( i can handle 1 year because im not planning on going anywhere. theres a 1 year price on the telus htx touch dual for 99$ with a 1 year, but i would honestly rather pay out the ass for fido that switch to telus :o

i think the last time i called retentions they had systems limitations for renewals and you had to take a 2 year or 3 year to get any promos

[krypton]

I thought that 17.50$ plan already includes 5 pm evening, here's what i see on my bill though

200/Unl. E/WE+Eve. 5pm 17.50
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00


Does anyone else have this ?

[darkman007e]

I thought that 17.50$ plan already includes 5 pm evening, here's what i see on my bill though

200/Unl. E/WE+Eve. 5pm 17.50
Evenings starting at 5 p.m. 7.00
Credit: Eve. Start. at 5 p.m. Cr. -7.00


Does anyone else have this ?
It's included.

I have it so it's normal it's showing like that on your bill.

[krypton]

It's included.

I have it so it's normal it's showing like that on your bill.

When I was talking to CR, I rememeber he said that I'm getting a credit for 5pm evenings, which is not really true since it's already included. But I didn't say anything since i didn't have my bill in front of me

[alvin545]

i'm currently on the EPP plan like the few people posted above me. My contract is supposed to end in March 2011. I called about getting an iPhone yesterday, and they say I don't qualify for an "early renewal" till within 14 months of my end date (Jan 2010). I could still get the phone, but it would cost me $249 (no 50 dollar rebate cuz my bill is less then $30 a month) plus an extra $110 in administration fees since I don't qualify for "early renewal". Anybody else ever encounter this fee, and found a way around it?

Thanks.

[flexwong]

When I was talking to CR, I rememeber he said that I'm getting a credit for 5pm evenings, which is not really true since it's already included. But I didn't say anything since i didn't have my bill in front of me

what?

when the rep says it's included, it means they'll credit you for it. no plan includes early evenings, that's an add on. the EPP includes the add on, which is given to you in the form of a credit.

[darkman007e]

i'm currently on the EPP plan like the few people posted above me. My contract is supposed to end in March 2011. I called about getting an iPhone yesterday, and they say I don't qualify for an "early renewal" till within 14 months of my end date (Jan 2010). I could still get the phone, but it would cost me $249 (no 50 dollar rebate cuz my bill is less then $30 a month) plus an extra $110 in administration fees since I don't qualify for "early renewal". Anybody else ever encounter this fee, and found a way around it?

Thanks.

It's true. A contract of 3 year can only be renew 14 months before it end. Now in your case, it's been between 12 to 15 month on your current contract so you have to pay an administrative fee of 110$ so they will cancel your old contract and start a new one as of today.

Off course if it's been between 15 to 18 months then the admin fee is 85$ then between 18 to 21 month the admin fee is 60$.

[jojochiu]

i called fido back in dec and ask when my contract was gonna end and they told me Oct 2009 and ask why did i ask when..so i said i am considering to leave fido..not for sure..but considering..so that lady offered me sth which was pretty good but not yet amazing..i said i wanted to consider about her offer and call back later..but at that time, she said she can't do such a thing for me..and i asked what if i say yes now but change my mind later..she said i have 15 days to go back to my original plan..so i called back a day before after and said please gimme back my original plan which had 17$ worth of credits each month on it..and the CSR said ok..i have given u back ur old plan..


now that i have received my bill, they made a mistake in january missing my $7 credit..called..they said they would give it to me..never did..feb missing my $10 credit..called again yesterday

CR was horrible..the rep was ridiculously rude and wanted me to renew a 2 yr term for giving me a $10 credit which was originally there..sent a msg thru fido.ca regarding a complaint..a supervisor called me today and wasn't able to do anything..wasted my time..


i have a crappy plan

$40 + 15$ for value pack

350 mins daytime + f2fr
evenings and weekends @ 5pm
smart value pack
saf +911

and its like $70 monthly..holy crap..

do u think when my contract ends..they will gimme sth better or no?

[lofony]

i called fido back in dec and ask when my contract was gonna end and they told me Oct 2009 and ask why did i ask when..so i said i am considering to leave fido..not for sure..but considering..so that lady offered me sth which was pretty good but not yet amazing..i said i wanted to consider about her offer and call back later..but at that time, she said she can't do such a thing for me..and i asked what if i say yes now but change my mind later..she said i have 15 days to go back to my original plan..so i called back a day before after and said please gimme back my original plan which had 17$ worth of credits each month on it..and the CSR said ok..i have given u back ur old plan..


now that i have received my bill, they made a mistake in january missing my $7 credit..called..they said they would give it to me..never did..feb missing my $10 credit..called again yesterday

CR was horrible..the rep was ridiculously rude and wanted me to renew a 2 yr term for giving me a $10 credit which was originally there..sent a msg thru fido.ca regarding a complaint..a supervisor called me today and wasn't able to do anything..wasted my time..


i have a crappy plan

$40 + 15$ for value pack

350 mins daytime + f2fr
evenings and weekends @ 5pm
smart value pack
saf +911

and its like $70 monthly..holy crap..

do u think when my contract ends..they will gimme sth better or no?


It depends on your luck. To me first time offer is always better than the followings. I got a pretty good deal from Retention Department awhile ago; however, today I tried to negotiate a plan for my friend and the Fido CSR would only offer him Royalty Plan:

250 min daytime
Unlimited Incomings
Unlimited Evening and Weekends
Unlimited F2R
for $35 a month plus SAF and 911

I would say it is going to get more difficult to deal with Fido CSR because too many variables.

[sipjd64]

called fido yesterday for my friend (he wants the exact same plan as me (17.50)) I asked them if they could price match my plan for my friend and they said they couldnt? then I asked them if i could talk to a supervisor so he could be aware of the problem and he just hung up on me...so what do i do now?! can they price match my plan or the csr was just bull**** me?

[tigs4life]

After adding the $15 unlimited email for blackberry option to my account for 2 months, I decided that it was too expensive for email/instant messaging alone without any data. So I called in today to just remove the option and they put me on hold. The CSR I spoke with told me that he would transfer me to another department who dealt with removing the blackberry option (I thought I was going to be transferred to technical support). Instead, I was transferred to Customer Relations (which I thought didn't exist anymore) and the guy told me he could offer me a $5 credit towards the option, making it only $10. So now:

This is my current plan:

$25
200 Anytime
Unlimited Evening and Weekends at 7PM
Unlimited Fido to Fido
Caller ID & Name Display
Visual Voicemail
2500 Text Messages

+$10
Unlimited Incoming
-$10
Credit

+15 Blackberry Email/Instant Messaging Option
-$5 Credit

$35 + tax


What do you guys think?

[dj_b_00]

Called in today to switch plan and was told EPP is no longer existent.

[chiggs]

after numerous back and forth with fido over the past 2 weeks, I've confirmed my 3 year contract with them...

200 daytime
Unlimited evenings and weekend @ 5pm
Caller ID/Enhanced Voicemail/ 2500 texts
Unlimited incoming calls

= Grand total of 27.50 + taxes

$249 for an 8gb iPhone

just re-signed with them after a nightmare with them over the phone. didn't bother asking for anything else since it's pretty good alright, minus the mandatory 3 year contract and the $35 fee I have to pay for renew earlier (I still have 8 months left of my original 2 year retention contract) and I didn't feel like arguing anymore...

[hohohong]

Any new customer who manage to get those "retention" plan?

[KOTHTHUWA]

2 year contarct
$35 student plan
250 day time mins
unlmtd e/w wekend 7pm-8am
unlmtd incoming
caller id free
100 LD minutes included
$10 credit for 2 years
happy hour free for 8 months(credit of ($7+tax)*8=$63)
2 months unlmtd local calling
-$63.28 one time credit(don't ask me it's a special gift )
+SAF+911 fee seperate
total after tax $37

HI GUYS above quote from me in the same thread about 2 years ago. so it's that time of the contract again . that i get to negotiate with them for more goodies:cheesygri

by the way
what i would like to have is a iphone with a some data plan and would like to keep everything else the way it is. do you guys think it is a possibility to do that?
is it mandotory to renew the contract for 3 months if you want an iphone?

[maplelooose]

Any new customer who manage to get those "retention" plan?

yup.. 17.50 200mins + 5pm Evenings and weekends + Caller ID + VM + 2500 text

have been with fido for 2 months

ps: first post!

[MickeyDs4life]

yup.. 17.50 200mins + 5pm Evenings and weekends + Caller ID + VM + 2500 text

have been with fido for 2 months

ps: first post!

are you on contract?

[ben hancock]

I'm in a unique situation. I don't have a Fido account, but I use my mom's Fido account since she is mostly out of the country. It's currently on prepaid. I usually fill it with a $10 voucher when I run out of minutes and noticed that in most months, I end up putting in 2 $10 vouchers (pretty much $20 per month). I thought I might as well go for a plan.

For the plan, I would like whatever features I have with my prepaid. I never use more than 200 minutes per month (although more is better); caller ID and text message are a must.

So, some questions:

1. Can I upgrade my mom's account into a monthly plan by myself?
2. If no to question #1, what deal can I get when I sign up for a monthly plan?
3. Is it possible to have my requirements in a plan (including tax) for $20 ( $25 max) per month?

[ju1pi]

IMPORTANT NOTICE:

As mentioned on Howardforums today, Fido has already made the change and integrated the retentions department into regular "customer relations". The 1-866-279-3436 number gets you to regular customer service/relations, and if you ask for retentions they don't exist anymore. If anyone wants the retention plans you should call in today or tomorrow because they may stop offering the current ones.

I spoke with a regular customer service rep today who was nice and added the $25 retention plan for me. I got:

$25 (no SAF/911)
200min
unlimited 7PM evening/weekend
Fido to Fido
Call ID / VM
2500 text
unlimited incoming added free for duration of contract
$30 1GB data plan

$349 16GB iPhone (fido dollars deduction allowed)
3 year contract mandatory for iPhone subsidy, also 3 months of unlimited calling or Jabra bluetooth headset (I chose unlimited calling)

If the FIDO change their number, how can I get good deal now? What number to call?

Thanks!!

[maplelooose]

are you on contract?

yeah 2 years... but everything with tax is 19.78 + i got 6months unlimited local calling... this is my second month

[kevinlee2]

yeah 2 years... but everything with tax is 19.78 + i got 6months unlimited local calling... this is my second month

Hi... BS... but nice try...

[ju1pi]

I am wondering what number to call now? and how to get a good deal, same as before or there is something new?:confused:

[beripari]

Hi... BS... but nice try...
Hey Newbie! Not BS - I got similar deal! Don't be so quick to judge!

AND, a new phone too - with no Fido dollars - still deciding WHICH phone to choose!

[dagos777]

Hey Newbie! Not BS - I got similar deal! Don't be so quick to judge!

AND, a new phone too - with no Fido dollars - still deciding WHICH phone to choose!



what exactly did you say then, cuz ive been trying and all they did was waive my SAF and would not budge at all on anything else

[beripari]

I posted elsewhere in this thread - just do a search on my userid. It took 3 phone calls - all very pleasant, no anger, no threats, just explained my needs what I wanted & what was critical - ie, initial offer was only voice mail or CID but I need both & can't afford to pay more than XX per month. So, it helps if you know what you want/need before calling - but be realistic!

And, before anyone asks how I got a "choice" of (selected) phones with no Fido $$'s (I didn't even ask for a phone, they offered!), my account has been in a credit situation for the past year when I "convinced" them to transfer the huge sum in my kids paygo account to MINE before I took his cell phone away from him (they no longer do this). His # is currently in "inactive" state for another 8 mos before they give it away.

[tallshorty111]

Hi... BS... but nice try...

You are BS man. I got offered the same deal before. They simply give a $10 credit toward the value pack (CID, VM, 2500 SMS) but then the CSR noticed I have the iPhone, which prevents them from giving a generic $10 credit so i couldn't get this. :mad:

BUT...having said that, it is extremely rare for a new customer to get this retention deal.

[angel_wing0]

Cool just found this thread out :D

Time for my story: I just called in, wanted to change to prepaid (with no intentions of cancelling), the csr transferred me to customer relations (i was like wtf was that?!), and got offered the $25 rentention plan as well:

$25 (no SAF/911)
200min
unlimited 7PM evening/weekend
Fido to Fido
Call ID / VM
2500 text

$28.25 incl tax per month.

I used to be on F2F $25 and have to pay for CD/VM ($9, very important so yeah have to suck it up), and saf/911 and tax. The monthly bill comes to $47.

I never expected to be forwarded to customer relations since I was just thinking of downgrading to prepaid. So with this it's almost $20 savings a month, i would say it's a pretty good deal for me (thou of cuz I am sure there are better things out there, but I am happy with what I got).

I almost got the iphone for free because of my fido dollars :lol:

[chankie]

So since the retentions department is shut down, I can just speak to a normal representative about the retention plans?

[Trooper8111]

Cool just found this thread out :D

Great, now you're gonna be here forever. J/K:cheesygri

[GSter]

Cool just found this thread out :D

Time for my story: I just called in, wanted to change to prepaid (with no intentions of cancelling), the csr transferred me to customer relations (i was like wtf was that?!), and got offered the $25 rentention plan as well:

$25 (no SAF/911)
200min
unlimited 7PM evening/weekend
Fido to Fido
Call ID / VM
2500 text

$28.25 incl tax per month.

I used to be on F2F $25 and have to pay for CD/VM ($9, very important so yeah have to suck it up), and saf/911 and tax. The monthly bill comes to $47.

I never expected to be forwarded to customer relations since I was just thinking of downgrading to prepaid. So with this it's almost $20 savings a month, i would say it's a pretty good deal for me (thou of cuz I am sure there are better things out there, but I am happy with what I got).

I almost got the iphone for free because of my fido dollars :lol:

also got this yesterday without talking to the "customer relations"

just the normal csr that I talked to.

I just told her Im spending way too much for my current student plan for almost 3 years now and I want a similar plan..but cheaper.

she then gave me this option.

the total of 28$ after taxes is less than half of what I am paying right now so it's a good deal.

[angel_wing0]

Great, now you're gonna be here forever. J/K:cheesygri

It's all good :lol:

But I really might. If a better retention plan comes up...i used to be a heavy talker/texter so it's justified for that amount, but now I just don't because of work. If I feel I am paying too much, I make sure I let them know (i have been with fido for 7 years).

[oh snap]

i just called and got a samsung 736 for free with a 2year with

200 atm
unl e/w from 5pm
unl text

500mb data
no saf/911

for 42$ + tax

i wanted to get a jack but they wouldnt budge on the 3 year term. if anyone is interested in the samsung 736 i think im going to try to sell it for a smartphone.

[darkman007e]

So since the retentions department is shut down, I can just speak to a normal representative about the retention plans?
Retention is still there it's just been merde with Loyalty and no ALL as of today it's far from ALL the loyalty department that does retention. Eventually in max 4 month retention should no longer exist but I don't think it should change anything regarding the plans themself.

[tomtomtom]

i just called and got a samsung 736 for free with a 2year with

200 atm
unl e/w from 5pm
unl text

500mb data
no saf/911

for 42$ + tax

i wanted to get a jack but they wouldnt budge on the 3 year term. if anyone is interested in the samsung 736 i think im going to try to sell it for a smartphone.

I just got a sammy 736 from rogers as HUP yesterday. It SUCKS Sh.t.

The interface is slow and lots of customization off of Rogers. The two quick access key is Vision and Music respectively. (Not modifiable)
The video calling button is not modifiable
The direction key up is always the camera shortcut.

I spoke to tech support, he said those features are stuck unless you modify the firmware.:mad: I have packed it up and en route to return

[a in yul]

i just called and got a samsung 736 for free with a 2year with

200 atm
unl e/w from 5pm
unl text

500mb data
no saf/911

for 42$ + tax

i wanted to get a jack but they wouldnt budge on the 3 year term. if anyone is interested in the samsung 736 i think im going to try to sell it for a smartphone.

sounds like u got the 17.50 EPP plan and 30 Data plan with a 5$ discount...; try to get some freebies there...!!

[oh snap]

I just got a sammy 736 from rogers as HUP yesterday. It SUCKS Sh.t.

The interface is slow and lots of customization off of Rogers. The two quick access key is Vision and Music respectively. (Not modifiable)
The video calling button is not modifiable
The direction key up is always the camera shortcut.

I spoke to tech support, he said those features are stuck unless you modify the firmware.:mad: I have packed it up and en route to return

i had a samsung u600 and wasnt very happy with it, even when it had other firmware. samsungs interface isnt great and their predictive text is horrible. i don tthink it ships till monday so maybe ill call tomorrow and get a nokia. fidoos phone choices really arent that great tho :-/

as for the plan, i wonder if i could have squeazed them for more. im also wondering if the caller id and vm arent included since he didnt mention it on the phone? at the time i was assuming it was incl. with the plan. i guess ill call tomor.

for the record, i called and was transfered to someone who could cancel me. i called in once before and was given offers by the original rep. so it looks like not all reps are trained yet.

[CingKrab]

Retention is still there it's just been merde with Loyalty and no ALL as of today it's far from ALL the loyalty department that does retention. Eventually in max 4 month retention should no longer exist but I don't think it should change anything regarding the plans themself.

But there's no direct line to retentions anymore right? So can I, say, get that $25 retentions plan from speaking to a normal CSR?

[angel_wing0]

But there's no direct line to retentions anymore right? So can I, say, get that $25 retentions plan from speaking to a normal CSR?

yes u can, if they offer it to u.

[kevinlee2]

mapleloose, who joins RFD first time on March 5th 2009, makes his first post on the same day... saying that he is getting... w/o renewing contract.. he is NEW customer...

200 min
unlimited evening and weekends, starting @ 5pm
CI/Vm/SMS 2500
Unlimited local call for 6 months
for 17.50 no 911 no saf
because he signed 2 years contract...

beripari
tallshorty111
both agreeing with him... okay... there... =)

[beripari]

mapleloose, who joins RFD first time on March 5th 2009, makes his first post on the same day... saying that he is getting... w/o renewing contract.. he is NEW customer...

200 min
unlimited evening and weekends, starting @ 5pm
CI/Vm/SMS 2500
Unlimited local call for 6 months
for 17.50 no 911 no saf
because he signed 2 years contract...

beripari
tallshorty111
both agreeing with him... okay... there... =)

So WTH's your point? Too much time on your hands?

[oh snap]

i recalled to confirm that my plan included caller id and vm. i had just assumed it was included... it wasnt. they didnt want to add it in on the 17.50 plan. so i redid my plan, made it:

200 min for 25$
unl e/w from 7
cid/vm/2500txt
f2f
unl inc for 2 years
no saf/911

+ 25$ data plan.

i tried for unl evenings from 5 but they wouldnt go for it, he allowed me to keep unl incoming instead. didnt press for it too much because i cant see myself using that many minutes anyway.

does unl fido to fido include rogers users as well?

im going to send back the samsung 736 and ask for the motorola U9 as it seems to have the best resale value among the fido phones. then ill put that money towards a smartphone.

edit: or maybe the z6w, it seems to have decent resale as well

[Aznsilvrboy]

i recalled to confirm that my plan included caller id and vm. i had just assumed it was included... it wasnt. they didnt want to add it in on the 17.50 plan. so i redid my plan, made it:

200 min for 25$
unl e/w from 7
cid/vm/2500txt
f2f
unl inc for 2 years
no saf/911

+ 25$ data plan.

i tried for unl evenings from 5 but they wouldnt go for it, he allowed me to keep unl incoming instead. didnt press for it too much because i cant see myself using that many minutes anyway.

does unl fido to fido include rogers users as well?

im going to send back the samsung 736 and ask for the motorola U9 as it seems to have the best resale value among the fido phones. then ill put that money towards a smartphone.

edit: or maybe the z6w, it seems to have decent resale as well

Unlimited Fido to Fido does not include Rogers. There's another option called Unlimited Network Calling which includes Fido to Fido/to Rogers/to Rogers Home Phone.

[oh snap]

Unlimited Fido to Fido does not include Rogers. There's another option called Unlimited Network Calling which includes Fido to Fido/to Rogers/to Rogers Home Phone.

i see, thanks. about half my friends are on fido, the rest on rogers and maybe 2 on telus. too bad its not network calling tho

[maplelooose]

mapleloose, who joins RFD first time on March 5th 2009, makes his first post on the same day... saying that he is getting... w/o renewing contract.. he is NEW customer...

200 min
unlimited evening and weekends, starting @ 5pm
CI/Vm/SMS 2500
Unlimited local call for 6 months
for 17.50 no 911 no saf
because he signed 2 years contract...

beripari
tallshorty111
both agreeing with him... okay... there... =)


i have nothing to prove... someone just asked a question and i responded. BTW I worked for telus for 5 years and I am very familiar with retentions. I left Telus and as a result I needed to get a new phone. IF you read HOFO they make reference to redflagdeals alot. Never used rfd until I signed up with Fido and I never needed an account because I never had anything to say. I just used it to understand what I could get from Fido and I was just letting the person that asked whether it was possible to get the EPP plan, that is definately is. With 6months unlimited + no SAF & 911 its better then any retentions I ever saw at Telus.

[angel_wing0]

i really wonder how ppl get the $17.50 plan with all those good stuff :lol:

[MickeyDs4life]

just making sure, so Fido retention plans are for customers with contracts, and not for customers with monthly plans...

[Kasakato]

just making sure, so Fido retention plans are for customers with contracts, and not for customers with monthly plans...

Not at all. As long as you have been with Fido for ~a year, you can get a retention plan. Just dont expect to get something "as hot" as you would on contract. Myself, non-contract, got the following after a year:

$15
100 Anytime min
Untl ev/wd after 7
Untl text

$25
1GB data
-----
$40 + tax= ~$45/month

[angel_wing0]

just making sure, so Fido retention plans are for customers with contracts, and not for customers with monthly plans...

They are only not for people on prepaid.

[kevinlee2]

So WTH's your point? Too much time on your hands?

calm down... that was just copy and paste... why are you getting mad over online? take a chill pill...

[beripari]

calm down... that was just copy and paste... why are you getting mad over online? take a chill pill...

Not mad & don't need a chill pill - add THINK to "copy and paste" - jumping to conclusions & accusing not ONE, but several members of "BS" just because you may not be getting similar deals is very ignorant. You still haven't stated your point. Got your smart pills handy?

[mellow13]

what do you guys think of this plan I was able to going from rentention plan to another retention plan.

250 daytime minutes
Free incoming calls
Free evenings and weekends
100 minutes Long distance(includes roaming)
Voice mail+call display+2500 text messages

For a total of 36$ every month taxes and everything.

The old contract on my retention plan wasn't even over when I contacted fido. I was just unhappy with the old long distances features without the expanded network and how I was only able to long distance call within my local area and not when roaming.

They xfered me to retentions program and I was able to let them waive the SAF and 911 fee for me also.

Instead of paying 5$ for 250 text messages that was not included in my package, they let me have voice mail and 2500 texts for 10$. Not sure if you could only get this deal on retention or is it a deal that everyone can use.

[kevinlee2]

Not mad & don't need a chill pill - add THINK to "copy and paste" - jumping to conclusions & accusing not ONE, but several members of "BS" just because you may not be getting similar deals is very ignorant. You still haven't stated your point. Got your smart pills handy?

you don't get my point? umm okay... my point is BS?
i'm getting EXACTLY same deal w/ unlimited incoming phone call, but it is NOT possible to get it if your new fido costumer... retention plan are available to those that had been w/ fido to retain with fido, not new costumer... because right now you are confusing ENTIRE people on this forum, that you can get it as a new costumer... if you read above posting...
Prove me wrong... thanks.

[lofony]

Not at all. As long as you have been with Fido for ~a year, you can get a retention plan. Just dont expect to get something "as hot" as you would on contract. Myself, non-contract, got the following after a year:

$15
100 Anytime min
Untl ev/wd after 7
Untl text

$25
1GB data
-----
$40 + tax= ~$45/month

I would switch my prepaid (been with Fido for over a year) to your $15 plan if possible.

[angel_wing0]

I would switch my prepaid (been with Fido for over a year) to your $15 plan if possible.

prepaid doesnt qualify for rentention plans...

[trinh85]

So, my third month on monthly contracts are about to expire, so that means I'm eligible for retentions if I'm not mistaken, correct? Anybody have any pointers on how I should do this? Should I be upset or civil? And does flirting get the job done? ;) because I know some girls who have some phone flirting experience ;) haha :cheesygri

[lofony]

prepaid doesnt qualify for rentention plans...

I know.... that's why I said I would if I could.......

[xanta]

So, my third month on monthly contracts are about to expire, so that means I'm eligible for retentions if I'm not mistaken, correct? Anybody have any pointers on how I should do this? Should I be upset or civil? And does flirting get the job done? ;) because I know some girls who have some phone flirting experience ;) haha :cheesygri

Really? Hmmm,... why don't you ask them to call and flirt with me?? :D

And u don't have to be with fido for 3 months to get retention. I managed to get a $35 plan ($10 off on value pack, not as good as the $25 retention plan) on my 2nd day of my brand new contract.

[oh snap]

So, my third month on monthly contracts are about to expire, so that means I'm eligible for retentions if I'm not mistaken, correct? Anybody have any pointers on how I should do this? Should I be upset or civil? And does flirting get the job done? ;) because I know some girls who have some phone flirting experience ;) haha :cheesygri

i usually say "i got a new job and they have a corporate account with telus so i can get a really good plan and save some money. im really happy with fido so far but it just makes more sense because they will give me xxx for $xx." then i outline something similar to what ive read people on the forums getting and a "fair" price. then they start to work and find how close they can get me.

be polite and be willing to flex a little, you might not get the best plan ever but it will probably be better than 95% of other people who've had a fido phone for 3 months.

[UTSC]

Not at all. As long as you have been with Fido for ~a year, you can get a retention plan. Just dont expect to get something "as hot" as you would on contract. Myself, non-contract, got the following after a year:

$15
100 Anytime min
Untl ev/wd after 7
Untl text

$25
1GB data
-----
$40 + tax= ~$45/month

When you can get 6GB Data for $30 why would anyone get 1GB for $25?

I am with Fido for 8 years and my contract expired 2008 march and I am without a contract and looking for a good deal for voice and data plan

[look30]

I HATE ROGERS.

I called like everybody here and got the no commitment deal and taught Rogers has turned decent for a change but boy where I wrong.
They sent a phone to my house , the cheapest they have , although I told them I didn't need a phone and made my contract 2 years commitments and took voicemail off from the retention plan.

I called and they said that after I called and negotiated the retention plan somebody called to my house and we agreed to take the POS phone and modify my plan I was happy with and enroll in a two years commitment with a $400 penalty if I even not happy with their terms..all of this in 3 minutes talking with a sales bot called "Jennifer".

Apparently the "new deal" came through a promotion company working for Fido/Rogers and now they're "investigating" us to see if we lie ....

EVEN if you got the deal you're in for surprises..... not good ones.

[tigerpg]

Im so angry. Just got this month invoice, 100$ :confused:
The statement says that there is a data usage, 795kb so they charged me 38$ for that..
I called the customer service, the rep was keep telling me that I'm the responsable and I have to pay 100$ and they will deactivate my data usage.
I was so pissed off, telling them why it's my responsability if I didn't even use this internet thing? Told her that I want to speak with Supervisor. She hold me fore 2 min and came back and saying that they will cut in half, instead of charging me 38$, 22$ that I have to pay :mad: I wasn't convincted at all. I told them that I'm really angry and I'm not satisfied at all. Give me the cancellation phone number, and her name and employee number. Once I got these info, I hung up.

I'm with Fido for more than 5 years, always on time for paying my bill and never had late payment. Never called them to bitc*nig for nothing.
I'm not tied up with any contract. Here is what I have currently:
150/Unl. E/WE + F2F + Can L.D
VM + Call Display
Paying around 50$...

I'm readay to call this s+upid 1-866-273-3436, the number that the customer rep gave me.

One good thing about with my plan is F2F + Canada Fido long distance.

What should I ask them?? There is no way that I'm paying this "internet data" usage fee. And I found that I'm paying too much

[lofony]

Really? Hmmm,... why don't you ask them to call and flirt with me?? :D

And u don't have to be with fido for 3 months to get retention. I managed to get a $35 plan ($10 off on value pack, not as good as the $25 retention plan) on my 2nd day of my brand new contract.


Are you sure it is doable? I called today and asked fido CSR to switch recently activated new garden plan to retention plan, they would not budget to do so.

=.=

[angel_wing0]

I know.... that's why I said I would if I could.......

just go on a monthly plan for 3-4 months and call :D

EDIT: oh nm...looks like u did already.

[tallshorty111]

What phone do you have? Check your phone data log and see if any data was actually used. Chances are, one or more programs access data without your knowledge. This is what happens with the iPhone if you didn't block the data.


Im so angry. Just got this month invoice, 100$ :confused:
The statement says that there is a data usage, 795kb so they charged me 38$ for that..
I called the customer service, the rep was keep telling me that I'm the responsable and I have to pay 100$ and they will deactivate my data usage.
I was so pissed off, telling them why it's my responsability if I didn't even use this internet thing? Told her that I want to speak with Supervisor. She hold me fore 2 min and came back and saying that they will cut in half, instead of charging me 38$, 22$ that I have to pay :mad: I wasn't convincted at all. I told them that I'm really angry and I'm not satisfied at all. Give me the cancellation phone number, and her name and employee number. Once I got these info, I hung up.

I'm with Fido for more than 5 years, always on time for paying my bill and never had late payment. Never called them to bitc*nig for nothing.
I'm not tied up with any contract. Here is what I have currently:
150/Unl. E/WE + F2F + Can L.D
VM + Call Display
Paying around 50$...

I'm readay to call this s+upid 1-866-273-3436, the number that the customer rep gave me.

One good thing about with my plan is F2F + Canada Fido long distance.

What should I ask them?? There is no way that I'm paying this "internet data" usage fee. And I found that I'm paying too much

[YaoShi]

^
did you ask a normal CSR or the "loyalty department"?

[Phyrexian_13]

from the loyalty department

[YaoShi]

Thanks. So instead of speaking to retention department, ask to speak to the loyalty now?

[Phyrexian_13]

i wouldn't ask to be transferred. if there is nothing that the csr can help you with then they'll transfer you to them that's always the best way to do it.

[gta guy]

Hi Guys,

I'm with the Fido for couple of years and called them in to see what they have to offer as my special offer is ending soon. My contract ended back in Sept 08 then I had a special offer for 200 Wkday + Unl Eve&Wkd + 1000 F2F + Call Display & VM ($9.00) + $15 credit. It all came to around $24.45 incl tax (without contract).

Since my special offer is ending soon, I called them again informing Telus is offering a nice pkg and I want to see what they can offer. Here is what they offered.

200 Week day
Free EVE/Weeknd 7-7
Enhanced VM + Call Display
Free incoming calls
250 txt Msgs
Free F2F
No System acess or 911 fee

All comes to $28.75 incl tax. Unfortunately I had to sign 2 yr contract which I don't mind as I can't find any better offer anywhere else. They also included a phone for me. Hope I didn't get cheated. Let me know if it is a good deal or it will help others to get the same deal.

Thx

[Phyrexian_13]

what kinda phone did they offer you? a smartphone?

[xanta]

Are you sure it is doable? I called today and asked fido CSR to switch recently activated new garden plan to retention plan, they would not budget to do so.

=.=

Of course they won't,..... coz you're asking them to switch,....

You should have call in to CANCEL! I was only 2 days into my garden contract. I called in to cancel since I still have 15 days return policy. I wanted to go to Telus $17.50 plan,....

[angel_wing0]

Thanks. So instead of speaking to retention department, ask to speak to the loyalty now?

they will ask u why u want to speak to loyalty...imo it is better for them to transfer u rather than ask to be transferred.

[babyblue123]

i opened another line on my account in dec/08. so i called last week. I called the regular CSR line, and asked to match the plans on my accounts and the csr said no. Since I already know it's not allowed.. from reading this thread.. I just said I want to cancel. She said she can't cancel my line. I was like.. why??:confused: Then I realized she had to transfer me to rention/loyalty dept. So apprently I can't cancel immediately either.. have to wait for a month for cancellation. Is this a new rule? The lady was like.. "oh.. it's on page X of your contract" blah blah. I never received a contract.. because I didn't sign one.... I called in through the phone to open an account.. anywaz.. i don't like the new fido..

[angel_wing0]

just call and try another rep...i think u just got a stupid one.

[monkee]

are you guys calling the direct 611 line? sorry for being a noob if the question has been answerred already.

[jlo mein]

Since my special offer is ending soon, I called them again informing Telus is offering a nice pkg and I want to see what they can offer. Here is what they offered.

200 Week day
Free EVE/Weeknd 7-7
Enhanced VM + Call Display
Free incoming calls
250 txt Msgs
Free F2F
No System acess or 911 fee

All comes to $28.75 incl tax. Unfortunately I had to sign 2 yr contract which I don't mind as I can't find any better offer anywhere else. They also included a phone for me. Hope I didn't get cheated. Let me know if it is a good deal or it will help others to get the same deal.

Thx

It's a good deal, and the same plan I got for the same price. Note free incoming calls is not included in the rate plan, so you had that $10 free value added on as a bonus. Some others have done better by also getting 5PM evenings or Fido-to-Rogers added, but others have also done worse by not getting free incoming calls included.

[izeric]

just spoke to a rep, who claimed he was not part of customer relations but the "cancellation department". Pretty much said that I was looking for a better phone and only telus had what i wanted. So they gave me this:

200 daytime
unlimited incoming
unlimited E/W
F2F
2500 incld texts
advanced VM and CID
1000 LD minutes (for extra 10 bucks/mo but $5 credit each month)
no SAF and 911

Total after tax is $33.xx

I also got a new (non refurb) 8gig iphone at $250 since they couldnt discount it (is this true?), but fido dollars helped me out on that one. whatever, I plan to sell it anyways.

Good luck everyone!

[oh snap]

just spoke to a rep, who claimed he was not part of customer relations but the "cancellation department". Pretty much said that I was looking for a better phone and only telus had what i wanted. So they gave me this:

200 daytime
unlimited incoming
unlimited E/W
F2F
2500 incld texts
advanced VM and CID
1000 LD minutes (for extra 10 bucks/mo but $5 credit each month)
no SAF and 911

Total after tax is $33.xx

I also got a new (non refurb) 8gig iphone at $250 since they couldnt discount it (is this true?), but fido dollars helped me out on that one. whatever, I plan to sell it anyways.

Good luck everyone!

how many fido dollars did you use? and did you have to agree to a 3 year? id like a iPhone but i dont want to do a 3 year term. so far they offered me a samsung jack for about 200 after tax on a 2 year term, after a 50$ goodwill credit and 49 fido dollars. if i could get the iphone for a reasonable price with a 2 year id go for that for sure

[angel_wing0]

getting the iphone MUST be on a 3 year term, no exceptions...afaik

[oh snap]

getting the iphone MUST be on a 3 year term, no exceptions...afaik

thanks, thats what i thought

[lofony]

just spoke to a rep, who claimed he was not part of customer relations but the "cancellation department". Pretty much said that I was looking for a better phone and only telus had what i wanted. So they gave me this:

200 daytime
unlimited incoming
unlimited E/W
F2F
2500 incld texts
advanced VM and CID
1000 LD minutes (for extra 10 bucks/mo but $5 credit each month)
no SAF and 911

Total after tax is $33.xx

I also got a new (non refurb) 8gig iphone at $250 since they couldnt discount it (is this true?), but fido dollars helped me out on that one. whatever, I plan to sell it anyways.

Good luck everyone!


Weird.... My friend's brother is working for Fido as customer relation representative and he told me that there is no more $25 retention plan. How did you manage to get that plan?

[izeric]

@lofony. Everything but the LD minutes were part of a 25 dollar plan (retentions or not). the 1000 LD minutes is an extra add-on that I couldn't resist since it was only $5 more. And like I said, they claim its a cancellation department that is only able to give this plan.

@oh snap, The phone was 249 plus tax. They couldnt deduct anything from the iphone itself. I had something like 130 fido dollars. Been with fido for about 7 years

[lofony]

Hi guys,


Anyone knows if Fido is still offering VP10 which includes Call Display, Voice Mail and 2500 sms?

I have VP11 which only give 125 text messages and I think it is not enough.

Thank you

[professionaldude]

I called in as my $10 credit was ending next month. I wanted to have the same credit for another 12 months but the she told be that after nov 08, plans less than $30 are not eligible for any monthly credits.( I know she was bluffing) She offered me another plan with all the addons for $25 plus taxes if i renew it for another two years. As i don't wanted to renew i asked her if there is anything she can do with my rest of contact then she said that she can takeoff the SAF and 911 charge for the rest of my contact. I accepted it. So, it's 200min, unlimited incomings. 1000 E/W Caller Id all for $25 plus tax. Not the best but it's Ok for another 14 months. :cheesygri

[passthatversace]

I called in as my $10 credit was ending next month. I wanted to have the same credit for another 12 months but the she told be that after nov 08, plans less than $30 are not eligible for any monthly credits.( I know she was bluffing) She offered me another plan with all the addons for $25 plus taxes if i renew it for another two years. As i don't wanted to renew i asked her if there is anything she can do with my rest of contact then she said that she can takeoff the SAF and 911 charge for the rest of my contact. I accepted it. So, it's 200min, unlimited incomings. 1000 E/W Caller Id all for $25 plus tax. Not the best but it's Ok for another 14 months. :cheesygri

My $10 credit is expiring next month as well, and my base plan is $15 :(

[rnakra]

fido is really annoying - i called them up to get a retention plan but they said as I am on one of their new no SAF/911 fees plans they have on their website now - they are not allowed to offer me a retention plan even though I have been with them for over 4 years

anyone have any ideas?

[izeric]

rnakra, hint to them that you might want to switch carriers, but you would remain loyal to fido if they give you a compeling offer. Make sure you talk to someone from the loyalty or cancellation department. GL

[angel_wing0]

fido is really annoying - i called them up to get a retention plan but they said as I am on one of their new no SAF/911 fees plans they have on their website now - they are not allowed to offer me a retention plan even though I have been with them for over 4 years

anyone have any ideas?

u dont go up there and just ask for them...u have to tell them that u are thinking of cancelling/switching carriers.

[rnakra]

I did say I wanted to cancel due to the lack of touch screen phones avliable - but again no luck! I think its cause I changed my plan to one of the new ones recently only as they said - I guess ill wait till august when they have back to school offers - those are normally quite good

Thanks for the replies

[rnakra]

This is an interesting read:

http://www.mobilemag.com/content/100/340/C17023/

[h2lam]

Hi All,

I think Fido still have cancellation dept but u have to ask to be transfer from Fido Customer Service.

[amphytrion]

just read pages of this thread and am not quite clear: perhaps someone can help.
current: Fido 200 anytime minutes (20/200) $20.00, plus 911 service and pay syst.access fee; no data, no VM, no add-ons
three year plan (1/2 way through). I never come close to 100 minutes. I understand that in order to not pay the system access fee, I need to change the plan. what's the best I could shoot for, and does it make sense to change?
what I would like is 100 minutes, 50 text send, free receive, basic VM and all that for not more than 20.00
any comments?

[h2lam]

Hi All,

I think Fido still have cancellation dept but u have to ask to be transfer from Fido Customer Service.

Fido Customer Relations still exist, its just that you can't call them directly. You have to threaten to cancel from Customer Service and then ask to be transferred to them.

[look30]

Fido Customer Relations still exist, its just that you can't call them directly. You have to threaten to cancel from Customer Service and then ask to be transferred to them.

U can also tell them that you had an issue and they told you to call back :)

[KenixKwok]

on dec 28th i renewed with fido for 2 years

$40 cityfido
$16 value pack
-$15 monthly credit
no system access fee
$0.50 911 charge still applicable though

today i added

$25 1gb data plan
could i have done any better if i had added this data plan previously?

[gurshan]

just read pages of this thread and am not quite clear: perhaps someone can help.
current: Fido 200 anytime minutes (20/200) $20.00, plus 911 service and pay syst.access fee; no data, no VM, no add-ons
three year plan (1/2 way through). I never come close to 100 minutes. I understand that in order to not pay the system access fee, I need to change the plan. what's the best I could shoot for, and does it make sense to change?
what I would like is 100 minutes, 50 text send, free receive, basic VM and all that for not more than 20.00
any comments?


I get 200 anytime minutes with voicemail and call display for 10.50 taxes included. I also get a new phone every two years. My credits end in December, so I will have to renegotiate at that time. I will try to keep the same rate and see if they will throw in some free text messaging. Like you, I don't use the phone too much, so this is perfect for me. They don't offer the same deals to everyone. My plan was originally from a sprint home phone/fido cell phone package. Good luck!

[MickeyDs4life]

crap they don't offer retentions for the new Fido monthly plans:mad:

[henryh]

on dec 28th i renewed with fido for 2 years

$40 cityfido
$16 value pack
-$15 monthly credit
no system access fee
$0.50 911 charge still applicable though

today i added

$25 1gb data plan
could i have done any better if i had added this data plan previously?

Isn't it $30 for 1GB? Or $25 for 500MB?

[lofony]

on dec 28th i renewed with fido for 2 years

$40 cityfido
$16 value pack
-$15 monthly credit
no system access fee
$0.50 911 charge still applicable though

today i added

$25 1gb data plan
could i have done any better if i had added this data plan previously?


how do you negotiate to get $15 credit every month? i was not able to get any credit because i am using $45 city fido without SAF.

[ToChicka]

crap they don't offer retentions for the new Fido monthly plans:mad:

Well kind of same story but here's how it went for me, hubby has already a fido old plan since dec 07 so i wanted a cheaper plan...the $20 one.

i got free activation no $35 fee
$20 pack that has 50 mins, unltd eve/week after 7 standard
50 txt message

and got caller id for 2 months free... and no contract btw...

[kuznagi]

I called FIDO last night and appearently I am in 14 month in a 3 year contract and I asked if I could change plans or phones they said no and they said I couldn't cancel till 18 months in my plan. Is there anything I can do for retentions or to change my plan

[Inno]

I called FIDO last night and appearently I am in 14 month in a 3 year contract and I asked if I could change plans or phones they said no and they said I couldn't cancel till 18 months in my plan. Is there anything I can do for retentions or to change my plan

How can they say you can't cancel your plan? Of course you can but they will charge you a big penalty. Tell them you got a great offer from Telus or something and you are considering it seriously. What can they do for you to make you stay since you don't care about the penalty for early termination.

[h2lam]

Hi All,

Since Fido have a 15 day guarantee period when you open a new phone line or new plan. Would there be a chance that I can just open any new phone plan & then threaten to cancel to get the $25 retention plan like what some of you got?

I want to get the $25+tax = $28.25 retention plan where you get:

-200 Daytime
-Unlimited incoming calls ($10 option waived for duration of contract)
-Early unlimited evenings/weekends at 5pm ($5 option waived for duration of contract)
-Fido to Fido
-2500 text msgs, Caller ID, Voice Mail

All in total for $25+tax = $28.25/month?

[little_asian_angel]

Hi All,

Since Fido have a 15 day guarantee period when you open a new phone line or new plan. Would there be a chance that I can just open any new phone plan & then threaten to cancel to get the $25 retention plan like what some of you got?

I want to get the $25+tax = $28.25 retention plan where you get:

-200 Daytime
-Unlimited incoming calls ($10 option waived for duration of contract)
-Early unlimited evenings/weekends at 5pm ($5 option waived for duration of contract)
-Fido to Fido
-2500 text msgs, Caller ID, Voice Mail

All in total for $25+tax = $28.25/month?

no retention plans for new customers with the new plans with no saf

[heathersings]

Today I called and spoke to customer service. I'm 2 years into a 3 year contract and threatened to leave unless they offered me an enticing package. I described the retention plans I knew they offered and told them I wanted one in order to stay.

I signed another 2 year contract (fine with me, I like Fido). I got a LG Neon phone free (waived the fee), waived fees for changing the plan, and the following:

200 daytime minutes
unlimited nights and weekends
unlimited incoming
1000 long distance minutes
voice mail and caller ID
2500 text messages
no service or 911 charges

For the low price of $30 plus tax. I'm thrilled. I was paying $65 for much less.....

[tomjose]

So, im just posting my Fido retentions plan here after i renewed it back in Nov of Last year 2008, on a 2 year renewal.

Current fido plan:
200 anytime mins
Unl. eve/weekend from 7pm
Unl incoming
CID
Unl texting
6 monts unl calling (ends May 09)

All for .... wait for it ..... $10 + 6.95 + .50 + tax
Bill proof can be provided np :cheesygri:cheesygri

I tried calling in to get the SAF fee waived after they started the No SAF thing, but i was unable to if i wanted to keep this plan. WHich pretty much implies that the SAF fee is mostly for profit:mad:.

[professionaldude]

So, im just posting my Fido retentions plan here after i renewed it back in Nov of Last year 2008, on a 2 year renewal.

Current fido plan:
200 anytime mins
Unl. eve/weekend from 7pm
Unl incoming
CID
Unl texting
6 monts unl calling (ends May 09)

All for .... wait for it ..... $10 + 6.95 + .50 + tax
Bill proof can be provided np :cheesygri:cheesygri

I tried calling in to get the SAF fee waived after they started the No SAF thing, but i was unable to if i wanted to keep this plan. WHich pretty much implies that the SAF fee is mostly for profit:mad:.

That's insane lol
what's your base plan? Is it $25 - $15 credit =$10

[MickeyDs4life]

hey just wondering, my bro got the new Fido plans with the no system access fee. He has 50 free text but only 50 min daytime , and he never texts, so is it possible if he says he doesnt want 50 text but more minutes, they will allow it?

[tomjose]

That's insane lol
what's your base plan? Is it $25 - $15 credit =$10

yessir:cheesygri

[angel_wing0]

So, im just posting my Fido retentions plan here after i renewed it back in Nov of Last year 2008, on a 2 year renewal.

Current fido plan:
200 anytime mins
Unl. eve/weekend from 7pm
Unl incoming
CID
Unl texting
6 monts unl calling (ends May 09)

All for .... wait for it ..... $10 + 6.95 + .50 + tax
Bill proof can be provided np :cheesygri:cheesygri

I tried calling in to get the SAF fee waived after they started the No SAF thing, but i was unable to if i wanted to keep this plan. WHich pretty much implies that the SAF fee is mostly for profit:mad:.

Even with saf its still a good deal. If its just $10 + tax for that fido might as well close down lol :lol:

[GSC]

Today I called and spoke to customer service. I'm 2 years into a 3 year contract and threatened to leave unless they offered me an enticing package. I described the retention plans I knew they offered and told them I wanted one in order to stay.

I signed another 2 year contract (fine with me, I like Fido). I got a LG Neon phone free (waived the fee), waived fees for changing the plan, and the following:

200 daytime minutes
unlimited nights and weekends
unlimited incoming
1000 long distance minutes
voice mail and caller ID
2500 text messages
no service or 911 charges

For the low price of $30 plus tax. I'm thrilled. I was paying $65 for much less.....

Welcome to RFD ;)

[FacistCop]

Has anyone gotten a lump sum credit on their account instead of a free phone? If so how much?

[lofony]

Has anyone gotten a lump sum credit on their account instead of a free phone? If so how much?

don't expect too much.....
heard that roger and fido is doing auditing....
accounts that are blacklisted or too much monthly credit, rogers or fido will remove all credits and give basic plan instead.

that really sucks

[little_asian_angel]

Has anyone gotten a lump sum credit on their account instead of a free phone? If so how much?

usually $50... but I think (not 100% sure) it also depends on the circumstances (i.e how long you have been with them, how much revenue you spend per year, etc...) I had $75... but then I got a free phone as well because of some glitch they had in the system back in January...


don't expect too much.....
heard that roger and fido is doing auditing....
accounts that are blacklisted or too much monthly credit, rogers or fido will remove all credits and give basic plan instead.

that really sucks


It's harder to get credits now as of March 1 apparently... credits must not be over 50% of the base plan. Before March 1 it was credits must not be over the full amount of the base plan.

There are new policies up now too about switching to prepaid and post paid and about HUPing to the iphone.. About the iPhone you must be within the range of the time you are eligible to renew your contract. No more early upgrading by paying the admin fee and full price of the iphone. More info at Hofo

[dagos777]

Si here is what happened with Fido. Finally called them to cancel.

They gave me the same blah blah, saying I was on a 3 year cotract and if I cancel today. there is a 30 day waiting period policy and had to pay 400$ to cancel my contract. she asked me if I was ok with that. I said its not a problem.

They asked why I canceled and metioned that another local competitor has a much cheaper plan that I have, and it is very Identical to what i have.

When she transdered me to "Customer Loyalty" Line I spoke to a very nice lady. At that point, the way she answered the phone, I felt that she would give me what i want. She basically asked what was the other carrier offering and who it was. I mentioned it was Rogers, and that they have a "unadvertised offer", which ended up being the EPP plan at 20$ that was metioned in the OP, and on top of that, there value pack that they offer is 15$ and the one I currently have is 18$ and its exactly the same options. She puts me on hold, and when she came back.. this was the offer

Before:

Currently had - Fido/Fido/Rogers = 30$
- Nights/Weekends as of 7pm
- 150 Weekday Minutes

Value Pack = 18$
- Unlimited incoming/Receiving texts
- Call Display with Name Display, Who Called
- Enhanced Voice Messaging
- 12MB of Data (I have a smart phone and when i use their data they up to 12MB, they dont charge me, and the dont charge when i use Ext Wireless)

SAF = 6.95

911 = .50

with tax = $62.59


Now:

Currently have - EPP plan @ 17.50
- Rogers/Fido/Fido included
- Nights/Weekends as of 5pm included
- 200 Weekday Minutes included

Value Pack = 18$
- Unlimited incoming/Receiving texts
- Call Display with Name Display, Who Called
- Enhanced Voice Messaging
- 12MB of Data (I have a smart phone and when i use their data they up to 12MB, they dont charge me, and the dont charge when i use Ext Wireless)

SAF = 0

911 = 0

with tax = $40.07

Im pretty happy with it..Didnt want to be greedy to chizzle the value pack... Think I couldve gotten Better? I wast edxpectig that, I was gonna cxl and go to rogers

[Miguel]

Anyone with CityFido able to get some $ off the BB plan?
I want the 1GB plan but seriously... $30 a month for it seems steep.

[sindh1963]

crap they don't offer retentions for the new Fido monthly plans:mad:

I had an old plan with two different phones with fido..so two plans in total. I called them and said i want to cancel one of the lines and i was give this plan

She transfered one of my lines, which had the old plan to the new plan with no system access fee. Usually you have to pay $ 25 to transfer from old plans to new, but she waived that aswell


$ 25
200 weekday
unlimited incomming
1000 Ew/Weekend starting at 7
Caller id
Enhanced voicemail

Total after taxes: around $ 29


I can still cancel the second line anytime. I use to pay $ 50 for this line so almost saving $ 20 each month. I've been with them for 4 years and have an year left on this phone line's contract

[hellblazer]

sorry but is there direct retentions line like before? the 1-866-273-3436 number isn't working anymore.

Also, they just called me to renew my plan that expires in May. I have:

Grandfathered $30:
200 anytime
Fido-Fido anywhere in Canada ( I use this feature to call my family in BC for free hehe)
Unltd Nights and Weekends
$10 credit

Caller ID only - $6/7
$7 credit

System Access Fee + 911= 7.50

Total comes to 27.50 + tax = $30 something

What do you think I can get?

[hemantrocks]

:confused:this thread is on steroids.

25+ pages

how to get the retention number? i read sometime back that the number was discontinued

i got access to it in november. but since then this thread has too many new pages to find it. search isnt helpfull and i need to tell the number to my frend

do we get thru to retention directly or thru a CSR now??

[sw1ft]

Took about 5-6 calls with Fido. They goofed big-time and my account showed that I signed a 6-year contract (negotiating power).

200 minutes
Unlimited E/W from 5pm
2500 text messages
VM/CID
F2F
$17.10 (EPP)

+ $10 to add F2R/F2RHP
+ $15 BIS/Email (Blackberry plan)
+ $10 Unlimited incoming
- $10 credit
No SAF/911 Charges
~ $43 + taxes

[chex]

200 minutes
Unlimited E/W from 5pm
2500 text messages
VM/CID
F2F
$17.10 (EPP)


This is EXACTLY what I've been trying to get (minus F2F) from retentions for the past 2 days, but they won't budge on the VM/CID. What was your technique in negotiating?

The 1st agent I spoke to offered me the regular $25 and $17.50 retention plans - I said I'd think about it. The 2nd agent kept insisting that he can't modify the other agent's offer and that I need to speak with the other agent. I asked him to just make me a new offer and he flat out said he can't. Do I have to straight-up say that I decline the previous agent's offer before a new agent can offer me something else?

I tried the "playing dumb" and being polite route, but that didn't get me anywhere. I'm so close to using the "I know you can do it, I know people who have gotten credits" method but my only proof is this thread and HoFo...

[TenzoR]

sorry but is there direct retentions line like before? the 1-866-273-3436 number isn't working anymore.

Also, they just called me to renew my plan that expires in May. I have:

Grandfathered $30:
200 anytime
Fido-Fido anywhere in Canada ( I use this feature to call my family in BC for free hehe)
Unltd Nights and Weekends
$10 credit

Caller ID only - $6/7
$7 credit

System Access Fee + 911= 7.50

Total comes to 27.50 + tax = $30 something

What do you think I can get?

I'm interested to know what you can get, I have your exact same plan

[onehaehyuk]

My two year contract expired in March and I called them to work out a new deal. I really wanted an iPhone so I worked out the following plan with a 3 year contract (iPhone purchased at $249 plus tax)

200 daytime minutes
Unliimited Evenings(start @ 7pm)/Weekends
Unlimited incoming local
unlimited Fido-to-Fido local
caller Id
Voicemail
2500 outgoing text
System Access fee waived
500 MB data (for $20)

For a total of $45 +tax/month

Thought it was a great deal so I signed the contract.

[Silk_3]

just decided to renew my contract with fido (wasn't supposed to end til august 14th) but i did it to get a 16gb iphone before they phase it out

they offered me 35 + tax (no saf or 911)
200m (eve/wkd @5)
vmail
cid
2500 txt
F2F
1000LD Canada minutes


Pretty happy about it

[FacistCop]

just decided to renew my contract with fido (wasn't supposed to end til august 14th) but i did it to get a 16gb iphone before they phase it out

they offered me 35 + tax (no saf or 911)
200m (eve/wkd @5)
vmail
cid
2500 txt
F2F
1000LD Canada minutes


Pretty happy about it
Didn't you have to get a data plan with the iphone?

[tallshorty111]

Didn't you have to get a data plan with the iphone?

That has never been a requirement (with fido or rogers)

[angel_wing0]

Didn't you have to get a data plan with the iphone?

no..for BB i think so (if u get the phone from the provider)

[FacistCop]

That has never been a requirement (with fido or rogers)

no..for BB i think so (if u get the phone from the provider)

Oh ok. I see on the website that the BB and Samsung Jack specifically say the price is valid with a data plan, whereas for the iphone the fine print says "With 3-year Fido Agreement and subscription to an iPhone rate plan or other select plans."

So I guess 'other select plans' can be any plan if the CSR wants to give it to you.

[mdua]

These are my current two lines with Fido, I have called in several times to get the following plans:

Phone 1 ($20):
-100 Anytime Minutes
-Unlimited Evenings and Weekends @ 7pm
-Call Display
-SAF
-$5 Monthly Credit
-$7 Monthly Credit
-1 Year Left in Agreement
Total = $22.45 + Taxes = $25.37

Phone 2 ($35):
-250 Anytime Minutes
-Unlimited Incoming
-Unlimited Evenings and Weekends @ 7pm
-Unlimited Network Calling (FtoF, FtoR)
-100 LD Minutes
-Call Display
-SAF
-$10 Monthly Credit
-$10 Monthly Credit (2)
-2 Years Left in Agreement
Total = $32.45 + Taxes = $36.67

Grand Total = $62.04


**My question is can I get something better now? Would like to add text messaging to the second line without cost and maybe just make the first line cheaper. I haven't called in after Fido changed there plans to no SAF fees. A reply would be greatly appreciated.

[dazz]

March,2009, new 2y agreement:
free phone(one of their free ones from the site)
200day
Incoming
eve,wkd@7pm
125 text messages
call name,# + voice mail
fido-fido

$33,taxes in

[GoodLittleArab]

After a couple of calls, I got this deal:

2 year contract (with new phone)
200 daytime minutes
Unlimited N/WE starting at 5PM
CID
Voice Mail
2500 SMS
No SAF, 911

17.50+tx

I had to call a couple of times to get CID, VM and SMS included in the deal.

For anyone with a 9 to 5 office job, this deal is golden.

[pkphilip]

My contract is up for renewal soon, and I am on retention plan. I wonder who should I call if I want to get the EPP plan? I have grandfathered:

FidoPro and CSD data (i need to provide my own dial-up ISP), it's pretty handy and cheaper than GPRS if I want to check stuff quick as CSD uses my minutes from the airtime.

[menmyself]

which number are you guyz calling these days? seems like the old number (in first post) is no longer valid

[Silk_3]

Didn't you have to get a data plan with the iphone?

she tried to swing me data, but i resisted as much as i wanted it, just can't afford it

[ygtgxi]

Hello

My current plan is up for renewal and below is my current plan

$30-->150/unlimited evenings/weekends from 6pm/Fido to fido across the country

Monthly credit of $10

Monthly credit of $5

$10-->Unlimited text messages

$9-->Voice message+ call display(it is the old voice mail that can save 50 messages)

$7.45-->(911 + SAF fee)

Total bill should be around 50ish

I really do not know what to re-negotiate, I have been looking around and cannot find any else to bargain for. I want a unlimited talk plan or a plan that will give me tons of minutes. Does fido offer that thru retentions if i am willing to pay for it?

Also i travel frequently between towns now and anyway to avoid paying additional charges if i receive call outside of my calling area that I can ask for?

Thank you

[Rokko]

Two year retention plan

200 daytime
1000 weekend/evenings@7pm
unlimited incoming
VM + CID
$10+$5 monthly credits.
No SAF/911 fee

I use my fido credits for text messages ($5 per month).


Total = $15 + tax.

Love it!

[picp01]

Has anyone gotten a lump sum credit on their account instead of a free phone? If so how much?

Yes, we got 75$ for a 2 year contract.

By the way my girlfriend got the following deal on a 2 year contract:
350 daytime minutes.
Unlimited evenings and weekends from 5pm.
caller id + voice mail
6 months Canada long distances

25$ + taxes (no SAF and 911 included)

[eJay]

what's the retention # you guys called? The 2 numbers listed in the original post are actually not the retention numbers any more.

[ju1pi]

what's the retention # you guys called? The 2 numbers listed in the original post are actually not the retention numbers any more.

I wanto know too. but seems need to call regular rep then ask for transfer :!:

[memphis_torus]

I got

$25 (incl. SAF)+ tax

200 daytime
unlim w/e after 7
f-2-f
unlim incoming
vm, caller ID & 2500 txt
2 yr contract

should i take that?

[nogoodname007]

i got the $15 plan in january and it's just to bare bone, i was on prepaid for many years before that.

I called from the biggest shopping mall in downtown and said all the providers are just a few steps from me....

so being that i'm a monthly customer for 2 months now, i argued with them about being a pre paid customer...lol

all in all, i pay 24.95 a month + taxes (2 yr) for:
350 daytime mins
Unlimited Evenings/Weekends
Unlimited Texts (send & receive)
Caller I.D (1st year...i know i'll be calling back to get another year free for it)
(1st 6 months, unlimited local calling)
system access/911 fee inculded

and used my Fido dollars to get a new phone..... good or bad??...the deal

[gbk298]

I got

$25 (incl. SAF)+ tax

200 daytime
unlim w/e after 7
f-2-f
unlim incoming
vm, caller ID & 2500 txt
2 yr contract

should i take that?

Just renewed my contract as well and received the same plan. It seems to be the current retention plan out there.

[skwan]

I've been with Fido fro about 3 years and in the past year I started to take advantage of retention.
My contract is expiring soon so they texted me and told me they have a spcial offer. They told me with my next contract I will get $5 off each month, for as long as the agreement, so I signed 2 years.
My current plan is:
$17.50/month
200 anytime minutes
unlimited weekend
evenings starting at 5pm
call display
credit given to waive off the system access fee and 911 fee.
Currently, my bill every month comes up to just less than $20.
My bill every month comes the end of September will come to just less than $15.
I also get a new phone, which is suppose to cost $50 for 2 year contract (Nokia 6130) but after talking to them, I managed to get it for free.
How'd I get the $17.50 to begin with...well, explain to them your situation, and blame the economy. :lol:

[kuznagi]

When I called retentions they mentioned I have to wait until November to get a HUP(Hardware upgrade), I started my 3 year plan last december. Is there a policy around that? I got my plan lowered fairly well and a new nondata plan phone free Nokia 6130 but am wondering, would I be able to add a data plan and buy an Iphone in the BST(BST for sale forum or craigs list/kajiji) and use it? Or will they not even allow me to do that?

[beripari]

What's "HUP" & "BST"?

[aka_stunna]

my retention plan:
200 daytime
unlimited e/w, evenings after 7
2500 text
call display, voicemail, who called
unlimited incoming
fido 2 fido
no SAF or 911 fee

=25$ + tax

[pkphilip]

My previous retention plan from 2007
150 weekday
Unlimited Eve/Wkend from 7pm
1000 Fido 2 Fido
FidoPro (CID, VM, unlimited text, email)
SAF+911
$28.xx after $10 credit for 24 months

Current retention plan today:
200 weekday
Unlimited Eve/Wkend from 5pm
FidoPro
$28.xx
$50 credit on the 1st bill because I don't need a phone. Also, I no longer have to renew my contract to get the same price plan.

To me, keeping my FidoPro and my CSD (dial-up data) line is the most important because they are all grandfathered.

[IndoShindo]

My previous retention plan from 2007
150 weekday
Unlimited Eve/Wkend from 7pm
1000 Fido 2 Fido
FidoPro (CID, VM, unlimited text, email)
SAF+911
$28.xx after $10 credit for 24 months

Current retention plan today:
200 weekday
Unlimited Eve/Wkend from 5pm
FidoPro
$28.xx
$50 credit on the 1st bill because I don't need a phone. Also, I no longer have to renew my contract to get the same price plan.

To me, keeping my FidoPro and my CSD (dial-up data) line is the most important because they are all grandfathered.

Personally I would take a phone over the $50 credit, and just ebay the phone after; you could get much more than $50 depending on which phone you get from them.

[pkphilip]

Personally I would take a phone over the $50 credit, and just ebay the phone after; you could get much more than $50 depending on which phone you get from them.

After my experieince with the iPhone, E71 and the Nokia 5800XM, I really couldn't find a phone that Fido will sell me for cheap yet be able to turn it around for good money (if it is Rogers, I will definitely think of something). To save my trouble and save the world from another piece of e-waste, I took the credit.

BTW, if Rogers have te 5800XM soon, get it once they fix the firmware issues.

[IndoShindo]

my retention plan:
200 daytime
unlimited e/w, evenings after 7
2500 text
call display, voicemail, who called
unlimited incoming
fido 2 fido
no SAF or 911 fee

=25$ + tax

I called and they offered me:

200 daytime
unlimited e/w, evenings after 7
2500 text
call display, voicemail,
fido 2 fido
no SAF or 911 fee

no who called (said that was $3 extra), and no unlimited incoming (said that was $10 more a month). At best she said she could give me unlimited incoming for 12 months of the 24 month agreement. I said are you telling me my friend's business is more valuable than mine she said despite the fact your friend got that I cannot offer it to you and he's not authorized to tell you his plan and could have his account taken away if you give me his number to which I laughed. I told them I'd call telus and see what they have to offer as clearly my business isn't as valuable to you as my friends is. How did you get them to offer you that plan?

[FacistCop]

After my experieince with the iPhone, E71 and the Nokia 5800XM, I really couldn't find a phone that Fido will sell me for cheap yet be able to turn it around for good money (if it is Rogers, I will definitely think of something). To save my trouble and save the world from another piece of e-waste, I took the credit.

BTW, if Rogers have te 5800XM soon, get it once they fix the firmware issues.

It seems like the iPhone would be very profitable to sell, on ebay it goes for around $600-$700. Am I missing something?

[aka_stunna]

I called and they offered me:

200 daytime
unlimited e/w, evenings after 7
2500 text
call display, voicemail,
fido 2 fido
no SAF or 911 fee

no who called (said that was $3 extra), and no unlimited incoming (said that was $10 more a month). At best she said she could give me unlimited incoming for 12 months of the 24 month agreement. I said are you telling me my friend's business is more valuable than mine she said despite the fact your friend got that I cannot offer it to you and he's not authorized to tell you his plan and could have his account taken away if you give me his number to which I laughed. I told them I'd call telus and see what they have to offer as clearly my business isn't as valuable to you as my friends is. How did you get them to offer you that plan?

My old retentions credits expired in January, so I called them and told them about Telus' 17.50 plan n told them that it's hard to pay my current bills after paying hlf teh amount for teh past year. She offered me what she offered you. Then I was like I had incoming free from the day I signed my contract 4 years ago, blah blah blah. Then she agreed to keep it on for 24 months (after 24 months I Will call again). The rest of the stuff on the plan are permanent. I didn't even ask for Who Called, it just came with the retention package.

[dgege]

I can tell you that form my experience, if you speak to different reps and insist, you can get better. What she offered you is the standard 25$ retention plan. Personally, I managed to get this:
- 25$ retention plan (200mins, W/E+E/V @ 7, F2F, 2500SMS, CID+Name, VM, no SAF)
- Unlimited Incoming free
- Early evenings free
- 1000 Canadian LD mins free
- 6 months unlimited calling

on a 2 year plan. Total price is 25$+tx, which is just over 28$.


I called and they offered me:

200 daytime
unlimited e/w, evenings after 7
2500 text
call display, voicemail,
fido 2 fido
no SAF or 911 fee

no who called (said that was $3 extra), and no unlimited incoming (said that was $10 more a month). At best she said she could give me unlimited incoming for 12 months of the 24 month agreement. I said are you telling me my friend's business is more valuable than mine she said despite the fact your friend got that I cannot offer it to you and he's not authorized to tell you his plan and could have his account taken away if you give me his number to which I laughed. I told them I'd call telus and see what they have to offer as clearly my business isn't as valuable to you as my friends is. How did you get them to offer you that plan?

[beripari]

Anyone see this article in todays Toronto Star?
http://www.thestar.com/Business/article/615352

The suggest holding off on signing any contracts for the next year since competition will be opening up with more carriers available and many offering $40 plans with unlimited calling AND data!


Globalive Communications Corp. (which owns Yak and LooneyCall long-distance discounters) is also getting ready to offer a $40 plan with unlimited talk and data later this year or early next year.

[lofony]

Anyone see this article in todays Toronto Star?
http://www.thestar.com/Business/article/615352

The suggest holding off on signing any contracts for the next year since competition will be opening up with more carriers available and many offering $40 plans with unlimited calling AND data!

You think $40 plan shall work out in this country? we all saw what happened to Fido.... was taken over by Rogers.....

[beripari]

You think $40 plan shall work out in this country? we all saw what happened to Fido.... was taken over by Rogers.....

Sure, that might happen but the point is, competition usually drives prices down; may be a good "bargaining" tool; might prevent long-term signup for some people - everyone's needs are different.

[angel_wing0]

Anyone see this article in todays Toronto Star?
http://www.thestar.com/Business/article/615352

The suggest holding off on signing any contracts for the next year since competition will be opening up with more carriers available and many offering $40 plans with unlimited calling AND data!

Good to hear, then i will call fido again to match...

[hussam]

First i wanna thank you guys for the feed back helped me alot to plan my strategy with Fido here is what i got ,

25 $
200 D time
Call Display / Voice mail
Unlimited ev/ we starting from 5 pm
2500 Txt msg
unlimited incoming across Canada
fido 2 fido
No SAF or 911 FEE

Unlimited local call for 3 month
data plan 1 GB free for 3 month
free jabra headphone

let me know what u think .

[ymlccc]

First i wanna thank you guys for the feed back helped me alot to plan my strategy with Fido here is what i got ,

25 $
200 D time
Call Display / Voice mail
Unlimited ev/ we starting from 5 pm
2500 Txt msg
unlimited incoming across Canada
fido 2 fido
No SAF or 911 FEE

Unlimited local call for 3 month
data plan 1 GB free for 3 month
free jabra headphone

let me know what u think .
Geez! That's an awesome plan :)

I am 5 yrs+ with Fido and how you got the both fido to fido and unlimted imcoming? They said they could only give me one or another...

[dgege]

Yeah, excellent plan, take it. I got a very similar one too. What is Unlimited Incoming across Canada tho? Never heard of it.



Geez! That's an awesome plan :)

I am 5 yrs+ with Fido and how you got the both fido to fido and unlimted imcoming? They said they could only give me one or another...

Keep insiting. The 25$ retention plan comes with F2F and you should be able ot get u/l incoming credited to your account. And insist on early w/n too :)

[theinfamous]

I've been with Fido since 2000 and my 3 year contract is expiring in March 2010. Right now I'm on their old $30 plan which gets me VMail, CID, 50 daytime, unlimited evenings/weekends @7. + SAF = ~$45 a month.

Should I wait till next year to call FIDO and ask for a better deal or have people in a similar situation as me (<1 year left on their contracts) called in and gotten better offers?


Thanks :D

[aka_stunna]

i got my offer 6 months into my 3 year contract

[dana_2]

What's the best you can look for, if you do not want to sign an agreement? Btw., I need three things (for sure): unlimited incomming, VM and CID. Not looking necessarily at an HUP.

[UTSC]

I have been with Fido for 9 years and my contract was expired on April 2008. I need to get a Iphone or Blackberry with a (6GB data plane if I am paying $20 extra) or 500MB if it is part of some package

What's the Best Retention Data Plan has Fido given out

[WHOAMI]

I've been with Fido since 2000 and my 3 year contract is expiring in March 2010. Right now I'm on their old $30 plan which gets me VMail, CID, 50 daytime, unlimited evenings/weekends @7. + SAF = ~$45 a month.

Should I wait till next year to call FIDO and ask for a better deal or have people in a similar situation as me (<1 year left on their contracts) called in and gotten better offers?


Thanks :D

the best wait for new carrier on sept or oct.
then bargain with fido.

[hussam]

Geez! That's an awesome plan :)

I am 5 yrs+ with Fido and how you got the both fido to fido and unlimited incoming? They said they could only give me one or another...

its always the way u start the call, i wrote down what i want and i called telling them to cancel my service with them they said ok , (They play smart)
in the middle of that the agent asked me why u wanna cancel, i said rogers offering me something better, they asked what

i listed what i wanted and they just gave it to me .

PS: Depends on the agent too if u find the agent is hard hang up and call again .

[tallshorty111]

I have been with Fido for 9 years and my contract was expired on April 2008. I need to get a Iphone or Blackberry with a (6GB data plane if I am paying $20 extra) or 500MB if it is part of some package

What's the Best Retention Data Plan has Fido given out

As far as I know, there is no retention data plan. Especially if you get the iPhone, you are limited to the amount and type of credit they can give you.

[angel_wing0]

the best wait for new carrier on sept or oct.
then bargain with fido.

u can get a better plan now, then call fido again once the new carrier offer better plans. Being stuck in a contract doesn't mean u cant change plans.

[WHOAMI]

u can get a better plan now, then call fido again once the new carrier offer better plans. Being stuck in a contract doesn't mean u cant change plans.

base on agreement ,not too much bargain power. or need to renew again.
you can not tell them to cancel the agreement get more good options.:D

[angel_wing0]

base on agreement ,not too much bargain power. or need to renew again.
you can not tell them to cancel the agreement get more good options.:D

true...good pt. Only thing one can do is threaten to cancel while paying the penalty...

[beripari]

So, does anyone actually KNOW anyone who's cancelled & paid the penalty? I doubt FIDO would even know how to process that! Kid's cell was on automatic refill; we wanted to change the amount. Took over 3 months, several CSR's and apparently 3 different computer systems to finally get it right!

[Linnyeg]

I just called & got this -
200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
no SAF or 911 fee
+ 1000 Canada/US long distance minutes

For $25+tax. I'm happy with it.

[dgege]

I just called & got this -
200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
no SAF or 911 fee
+ 1000 Canada/US long distance minutes

For $25+tax. I'm happy with it.

Good deal, but you could probably negotiate for an additional 5$ credit by asking for early weeknights.

[Linnyeg]

Good deal, but you could probably negotiate for an additional 5$ credit by asking for early weeknights.

I tried.

[dgege]

I tried.

Don't worry, it's a great deal nevertheless. Good job and enjoy it!

[xander_q]

So i called fido twice today to ask about calcelling and switching to another company i said bell.. they were like oh ya we can cancell that for you should we go ahead and do that? there was no mention of trying to keep me as a customer or anything ( i have been with them since 2003)
i found it odd. Ive never had any issues with them

then the lady said.. well i can switch you to rogers and wave the cancelation fee if you like. i was lass then impressed

im on a month to month plan and have been since umm feb.

is there something i am not saying? how is everyone getting these great deals? and i get these 12 y/o on the other line seeming wanted me to leave

[Linnyeg]

Don't worry, it's a great deal nevertheless. Good job and enjoy it!

Ok so maybe you were right!
I called back to do the rogers/fido bundle. So I'm now saving 15% on all my rogers/fido plans. When he asked if he could do anything else for me I said yes, he could add e/w starting at 5pm for free. He laughed and passed me onto retentions again. The guy I talked to at retentions this time was willing to add it on for 1 year. I tried for 2 but he wouldnt go for it. So I'll just try again after the year is up I guess!

Thanks so much for all of the tips in this thread!

btw xander_q - I just said that I needed to lower my bill and would have to cancel if they couldnt do that for me. They were great to work with. Maybe try calling back again? I have been with fido for 8 years though, and the past 2 years I had been on a contract. I'm sure that all helps.

[xander_q]

My two year contract expired in March and I called them to work out a new deal. I really wanted an iPhone so I worked out the following plan with a 3 year contract (iPhone purchased at $249 plus tax)

200 daytime minutes
Unliimited Evenings(start @ 7pm)/Weekends
Unlimited incoming local
unlimited Fido-to-Fido local
caller Id
Voicemail
2500 outgoing text
System Access fee waived
500 MB data (for $20)

For a total of $45 +tax/month

Thought it was a great deal so I signed the contract.



SEE THIS IS WHAT IM TRYING TO DO!!
they woudl not ever send me to retention!

[neutral]

Just a quick question I hope someone can help me with..
I know these are retention deals, but what sort of mileage could I get as a new customer looking for month to month? Will they budge on their listed prices at all? Even a discount on the phone would be good enough.
If so, where should I go? Call them? Booth? etc.. Thanks...

[angelgiak]

I just called & got this -
200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
no SAF or 911 fee
+ 1000 Canada/US long distance minutes

For $25+tax. I'm happy with it.

is this on a 2/3 year agreement?

[angel_wing0]

is this on a 2/3 year agreement?

probably 2 unless he wants an iphone. You must go on a 3 year agreement to get an iphone.

[CingKrab]

So i called fido twice today to ask about calcelling and switching to another company i said bell.. they were like oh ya we can cancell that for you should we go ahead and do that? there was no mention of trying to keep me as a customer or anything ( i have been with them since 2003)
i found it odd. Ive never had any issues with them

then the lady said.. well i can switch you to rogers and wave the cancelation fee if you like. i was lass then impressed

im on a month to month plan and have been since umm feb.

is there something i am not saying? how is everyone getting these great deals? and i get these 12 y/o on the other line seeming wanted me to leave

If you've only been on month-to-month for two months, I don't think you're even eligible for a retentions plan (min. is 3 months, at least that was when there was a direct line to retentions). Quite frankly, being a prepaid customer means nothing to them, regardless of the amount of time.

[xander_q]

If you've only been on month-to-month for two months, I don't think you're even eligible for a retentions plan (min. is 3 months, at least that was when there was a direct line to retentions). Quite frankly, being a prepaid customer means nothing to them, regardless of the amount of time.

well this the 1st time ive ever been month to month..

maybe i shoudl just call them and say " i want to negotiate a new contract"

[CingKrab]

well this the 1st time ive ever been month to month..

maybe i shoudl just call them and say " i want to negotiate a new contract"

You can try to "negotiate" a new contract, but not being eligible for retention plans probably means you're not going to get very much (maybe nothing at all). AFAIK, the new retention plans require 2 year contracts anyway. Wait another couple of months -- or wait until the new carriers come online this year, since that should give you more leverage.

[xander_q]

You can try to "negotiate" a new contract, but not being eligible for retention plans probably means you're not going to get very much (maybe nothing at all). AFAIK, the new retention plans require 2 year contracts anyway. Wait another couple of months -- or wait until the new carriers come online this year, since that should give you more leverage.




i wanted to get an Iphone like a poster 2 pages back got.

[Linnyeg]

is this on a 2/3 year agreement?

It's a 2 year agreement as I wanted a new phone for free. He did ask me if I wanted a contract or not, and told me if I wanted a new phone I had to get a contract. So I'm assuming I could've gotten it without a contract thought not 100% sure.

[dana_2]

Does FIDO offer something like a My5 plan?

[MartinoMan]

well I just called about a week ago after reading 40++ pages in this thread lol

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly

before I had

200 daytime
CID
and 50 texts for

and it came out to about 38$ a month x2 since I got 2 lines so im saving money now with more options!


I also got a free Lg Neon waived the 50 dollar fee :) Im getting it this week since its out of stock everywhere near me...


ps i had to sign a 2 year contract which im fine with


Please give me Feedback! about my plan and if i can add any credits :)

[xander_q]

just called fido about plans and what to .. see if they match the new bell plans
which come out cheaper then the fido plan even with bells SAF and has more features. they said nope

i asked not even try to match them even if you have ben with them for more then 5 years or even to retain customers.

they flat out said nope they dont match or give anything out to retain customers anymore. zero and that the only retention deal they have is the "fido dollars"

interesting huh?

that was my thing today :)

[ToniCipriani]

As far as I know, there is no retention data plan. Especially if you get the iPhone, you are limited to the amount and type of credit they can give you.

And I thought if you get the iPhone it's automatically removing all credits?

That's one thing holding me back getting one for my sister.

[FacistCop]

just called fido about plans and what to .. see if they match the new bell plans
which come out cheaper then the fido plan even with bells SAF and has more features. they said nope

i asked not even try to match them even if you have ben with them for more then 5 years or even to retain customers.

they flat out said nope they dont match or give anything out to retain customers anymore. zero and that the only retention deal they have is the "fido dollars"

interesting huh?

that was my thing today :)
You should have asked if it was hard for them to walk around with their pants on fire.

[xander_q]

You should have asked if it was hard for them to walk around with their pants on fire.

i was pissed..
i dont knwo what to do at this point
and i want an 16 gig i phone before they are all gone

[MartinoMan]

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly

is this a good plan ? Give me feedback please!

[Inno]

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly

is this a good plan ? Give me feedback please!

It is very good. It is hard to get any better monthly plan. If you are renewing for 3 years you might get a free phone, but your plan is great.

[Fire]

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly

is this a good plan ? Give me feedback please!

It is a good plan. Do you know how to get that one for new customer?

[little_asian_angel]

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly

is this a good plan ? Give me feedback please!

wow... no need for the extra big font... and welcome to RFD!

This is a good deal. You have received a $10 credit for your unlimited incoming calls.

according to HoFo... the retention rep that works for Fido is saying this plan is expiring because it's given out to too many people. so for the people that had it offered to them but is "considering" it, either wait until this plan is gone and see what new one they have out, or accept the offer and be done with it.

[jc221]

Sorry if this has been asked before but the thread is pretty long to search...

Is it better to call 611 or go into Fido store to negotiate a retention deal?

I called asking about iPhone but they said there is a 3 week delivery wait and i should go into store instead.

[MartinoMan]

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly


That was my plan :) and I accepted signed a 2 year contract
and got a free Lg neon

50 $ goodwill credit


So basicly im happy with this plan but am wonderin If I can get the 5 pm evenings :) somehow some people got them

[MartinoMan]

Sorry if this has been asked before but the thread is pretty long to search...

Is it better to call 611 or go into Fido store to negotiate a retention deal?

I called asking about iPhone but they said there is a 3 week delivery wait and i should go into store instead.



Fido store can not do anything they simply dont have the premissions and power.

Call 611 free from your fido : )





It is a good plan. Do you know how to get that one for new customer?


You can not get it for a new customer its called a retention plan to "Retain" a customer who wants to cancel.
Since you are new they will not want to retain you since you didint even gerenerate a bit of revenue
You can only get what is listed on the site.

[IndoShindo]

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly


That was my plan :) and I accepted signed a 2 year contract
and got a free Lg neon

50 $ goodwill credit


So basicly im happy with this plan but am wonderin If I can get the 5 pm evenings :) somehow some people got them

Just got exactly the same :) I'm pretty sure I could have gotten 5pm evenings but honestly to me it doesn't make difference as 95% of my calls are incoming calls so that was the key thing for me, so I didn't bother asking.

[MartinoMan]

sweet man :D

great plan

[beepyou]

$27.50, after tax $30.81 (BC taxes)

200 min
unlimited incoming
unlimited evening/wkd - 5pm
Caller ID - free for the duration of the contract
Network calling to Fido/Roger customers - free for the duration of the contract

$50 goodwill credit because I didn't want a phone

and since I won't be here for ~4 month, the guy offered to give me credit for 4 month. In addition, this period still counts toward my contract duration :)

I signed a 2 year contract btw.

[comet]

whats the number for retentions? or do you just speak to regular CSR?

[MartinoMan]

hey so am just wondering to people who got the same plan as me ^^

on fido.ca what is you plan listed as :S

mine is listed as SAV252YEW

[lofony]

hey so am just wondering to people who got the same plan as me ^^

on fido.ca what is you plan listed as :S

mine is listed as SAV252YEW

Your plan is retention plan $25 with 2yr agreement.

[skyblue12]

well this the 1st time ive ever been month to month..

maybe i shoudl just call them and say " i want to negotiate a new contract"

If you're on a garden plan, you have to go through two tiers to get to the retention plans. Basically if u want to cancel your garden plan they'll offer you an old fido plan prior to the new company structure, then if u want to cancel again ur eligible for "the good stuff". Go check on Hofo. There's a reason for the garden plan lol, you're not in the house yet.

[MartinoMan]

how come it doesnt list my unlimited incoming option?

[MartinoMan]

guys no more 25$ dollar retention plan!

[lofony]

guys no more 25$ dollar retention plan!



How do you know that there is no more $25 retention plan?

[mmpawannabe]

guys no more 25$ dollar retention plan!



yes please don't make claims like this without proof/evidence. It's unproductive and people are going to ask you anyway. :confused:

[MartinoMan]

its cause to many reps have been abusing this plan . If you will call in agian they wont offer you it anymore.. Im not sure what the new plan is tho

[tylo]

guys no more 25$ dollar retention plan!


N
Not true!!!!

Yesterday got this deal:
For $25/month on a 2 year plan

200 Daytime
Unlimited evenings/weekends (starting at 5pm for year 1, 7pm for year 2)
Extended rogers network
2500 text messages domesitc
call display
voicemail
fido2fido
unlimited incoming
no saf or 911 fee

$50 one time goodwill credit.

Didn't want a phone as already have an N95. The guy kept insisting either Unlimited Evening/weekends @ 7pm OR Unlimited incoming but I kept pressing that they were saving by not subsidising a phone (which would cost fido real $) compared to providing both services that really won't cost them more money...

He relented and did both but would only do the 5pm for the 1st year, 7pm for the second year (but I could upgarde it for $5/pm in the second year) so I figure the $50 credit pretty much covers that upgrade..

[little_asian_angel]

its cause to many reps have been abusing this plan . If you will call in agian they wont offer you it anymore.. Im not sure what the new plan is tho


Please get your facts straight before spreading it. Also, why the big huge font? We will get it with regular font.

I know you read it on HOFO, but read several posts down. It hasn't expired yet but they are saying it will sometime soon. So it still exists right now

[captawesom3]

Just called in for my sister and got!
200Weekday
Free after 7pm/Weekends
CID/VM
2500 texts
Unlimited Fido to Fido
$25- no SAF

[Blackmajik]

Just called in for my sister and got!
200Weekday
Free after 7pm/Weekends
CID/VM
2500 texts
Unlimited Fido to Fido
$25- no SAF

That is their normal retention plans... you could of play hardball and could of gotten a little more.

[captawesom3]

eh i didn't really care my sister didnt feel like paying 40 dollars a month and i just did it for her because i was bored also. so i think for her 30 dollars a month is decent. unlike what i use. lmao!

[dtwizzy]

Just called in for my sister and got!
200Weekday
Free after 7pm/Weekends
CID/VM
2500 texts
Unlimited Fido to Fido
$25- no SAF

i just got the same, sweet!

[Matryx]

I been on a retention plan for awhile now and my contract is expiring soon. I want a new phone though so what can I do to get it for free.

Heres my retention plan:

$20
200 minutes
unlimited evenings and weekends
1000 F2F
100 txt msg
call display
911+SAF

total comes out to $25.17 taxes included with my $17 monthly credit.

I was wondering if I should call and ask for some LD minutes, but I'm not sure if its too much.

[markj]

i assume for all these retention plans you have to sign a contract?

some one from fido (retentions?) called and was trying to get me on a contract...the best they would do is $10 off /month...i dont really want any of their phones...

my bill is 49 with the old 25 unlimited incoming, $11 bundle and unfortunately SAF...

[captawesom3]

I been on a retention plan for awhile now and my contract is expiring soon. I want a new phone though so what can I do to get it for free.

Heres my retention plan:

$20
200 minutes
unlimited evenings and weekends
1000 F2F
100 txt msg
call display
911+SAF

total comes out to $25.17 taxes included with my $17 monthly credit.

I was wondering if I should call and ask for some LD minutes, but I'm not sure if its too much.

well um if your contract expires soon, they will generally give you a phone if you resign the contract with them. but try getting a good plan out of it.

[elleberry]

I've finally decided to cave in and post here just because I'm unsure of what to do and i have the worst plan in all of history. maybe you guys can help?

This is my plan:
100 daytime minutes
E/W 7pm
2500 txt msgs
unlim incoming ($10)
voicemail/call id value pack ($10)


a little over $50 no SAF, incl taxes

So i asked my friend to call in for me (to get a better plan) because shes done it a bunch of times. she basically said to the representative that i wanted to cancel because i found a better deal with bell. she was nice about it too. she figured it would be easy because my plan sucks balls.

"raj" almost canceled me! my friend had to lie and say that she didnt want to change her phone number so she didnt want to cancel. worst part: he put a cancellation credit on my bill last month so theyll know i tried to cancel before. i have been with fido for 2 1/2 years and my contract expires in oct and ive been screwed over so many times with them and have gotten really rude people.

what can i do? the really wanna slim down my plan so i can add the $15 blackberry plan.

[pipipoopee]

I've finally decided to cave in and post here just because I'm unsure of what to do and i have the worst plan in all of history. maybe you guys can help?

This is my plan:
100 daytime minutes
E/W 7pm
2500 txt msgs
unlim incoming ($10)
voicemail/call id value pack ($10)


a little over $50 no SAF, incl taxes

So i asked my friend to call in for me (to get a better plan) because shes done it a bunch of times. she basically said to the representative that i wanted to cancel because i found a better deal with bell. she was nice about it too. she figured it would be easy because my plan sucks balls.

"raj" almost canceled me! my friend had to lie and say that she didnt want to change her phone number so she didnt want to cancel. worst part: he put a cancellation credit on my bill last month so theyll know i tried to cancel before. i have been with fido for 2 1/2 years and my contract expires in oct and ive been screwed over so many times with them and have gotten really rude people.

what can i do? the really wanna slim down my plan so i can add the $15 blackberry plan.

Well actually, I find that the word "cancel" in any conversation with the Fido reps put them on an alert....and especially with the reorganized Fido customer service structure, you definitely should be REALLY careful with that word.

My advice to everyone out there who wants to and is eligible for the retention plans is just say you are trying save money and noticed that there are a lot of competitive plans out there offered by other companies. Ask what the rep could do for you to reduce your costs. Strictly speaking, you are NOT suppose to know of their retention plans, so it is to your best interest that you don't show them that you know...cause once you do, all defenses are going to go up. Encourage the rep to look up your past usage records, if you NEED unlimited incoming, it'll show in your records. If for the past year, you've only really used less than 100 minutes on incoming calls on average...then wouldn't be convincing enough to the rep to try and give you that.

All in all, don't be greedy...just go for what you need. These Fido reps can smell greediness.

Another resource you should refer to is the following thread on howardforums.com Fido Thread (http://www.howardforums.com/forumdisplay.php?f=48) and go to the thread entitled: "The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!" There are actual people who work as Fido reps who could give you tips on how to "win their heart" so to speak.

Good Luck!


he put a cancellation credit on my bill last month so theyll know i tried to cancel before
P.S. From that, I believe Fido has flagged your account. I would suggest you to lay low for another half a year or even a year before you phone in to try again. But then again, some people have waited shorter than half a year before calling in again...I only suggest that just to be safe.

[henrycao8]

Having be with Fido for 2 years now with the $25 unlimited incoming plan. After receiving my $112 bill this month, I called Fido and used advice from "pipipoopee" (thank you) and I got the following:

400 minutes
unlimited incoming calls
unlimited evening and weekend from 7
Fido to Fido
2500 text messages
VM, CD
$35 (waived system access and 911 fee)

I know, many of you here have better plans, but at least I got something.

[turbo_slug]

I've finally decided to cave in and post here just because I'm unsure of what to do and i have the worst plan in all of history. maybe you guys can help?

This is my plan:
100 daytime minutes
E/W 7pm
2500 txt msgs
unlim incoming ($10)
voicemail/call id value pack ($10)


a little over $50 no SAF, incl taxes

So i asked my friend to call in for me (to get a better plan) because shes done it a bunch of times. she basically said to the representative that i wanted to cancel because i found a better deal with bell. she was nice about it too. she figured it would be easy because my plan sucks balls.

"raj" almost canceled me! my friend had to lie and say that she didnt want to change her phone number so she didnt want to cancel. worst part: he put a cancellation credit on my bill last month so theyll know i tried to cancel before. i have been with fido for 2 1/2 years and my contract expires in oct and ive been screwed over so many times with them and have gotten really rude people.

what can i do? the really wanna slim down my plan so i can add the $15 blackberry plan.


i don't see what's wrong w/ canceling. even if they enter it into the system, you're only giving them 30 days notice that you'll be canceling. if the conversation ends there, they'll be begging at your feet before the last 30 days is up.

[BengaliPrince]

hii...for once ive found a forum dat is ACTUALLY ACTIVE.....compared to all the others....anyways ive read the above posts..and i have recently (its been 3 months) signed up for 2 lines under one account...one is a FULL FIDO PLAN WHICH HAS 2000ANYTIME MINUTES..for som reason they put 4000 and didnt notice....which is gud for me...for 40dollars a month incl unlimited txt.....

+ i added in 10$ value pack which has some good stuff including caller id..with no sys acess fee...

for that line im paying 50$ + tax

and the second line

15$ plan
50any time minutes
50txt

nothing else...just the usual call waiting ect...

soo...is there any way i can get free caller id...rember ive signed up 3months ago...

BOTH PLANS ARE ON A 2YEAR CONTRACT

[lofony]

I've finally decided to cave in and post here just because I'm unsure of what to do and i have the worst plan in all of history. maybe you guys can help?

This is my plan:
100 daytime minutes
E/W 7pm
2500 txt msgs
unlim incoming ($10)
voicemail/call id value pack ($10)


a little over $50 no SAF, incl taxes

So i asked my friend to call in for me (to get a better plan) because shes done it a bunch of times. she basically said to the representative that i wanted to cancel because i found a better deal with bell. she was nice about it too. she figured it would be easy because my plan sucks balls.

"raj" almost canceled me! my friend had to lie and say that she didnt want to change her phone number so she didnt want to cancel. worst part: he put a cancellation credit on my bill last month so theyll know i tried to cancel before. i have been with fido for 2 1/2 years and my contract expires in oct and ive been screwed over so many times with them and have gotten really rude people.

what can i do? the really wanna slim down my plan so i can add the $15 blackberry plan.


From my experiences, mostly Customer Representatives working in the afternoon are not easy to deal as those who are working in the morning.

Try to call them in the morning around 7am. At least you get a better mood Service Representative whose mood not yet ruined by bad customers.

Tell them that you are looking to minimize your monthly bill and see what they can help you. Pretending that you have never call them before. If they still offer you the same plan, ask them politely if there is any other choice.

Remember demanding is not necessary and it is ok if they don't give you what you want. Getting good deals always depend on luck and speech. Even myself had called them so many times to get what I want.

That is why I never threaten to cancel my number because you never know who you are dealing with.

[xGambitx]

I have:

Line 1:

250 weekday min
Unlimited Incoming
50 txt
Call Display
1st 6 Months free Calling on a 3 year contract (Got the Iphone)

Pay 24$ with Tax/SAF.

Line 2:

250 Weekday Min
Call Display
100 Txt

Pay 18$ with Tax/SAF.

What do you guys think? Can I do better ?

[captawesom3]

called in for brother and got
200 weekday
free after 7pm/weekends
2500 txts
cid/vm
f2f
+iphone
25-no saf

[oasis_njdevils]

So I was just charged $400 on my invoice for the BB Pearl. Here is the situation:

Renewed to a 2 year agreement last month. I initially got the Ericcson W80 for 25 fido dollars. I then sent the package back (without opening it), wanting to get a smart phone instead.
Talked to this nice CS lady, and asked for the Samsung Jack. She said they were out, so I inquired about the BB 8100 Pearl. She said that I could get it for 25 fido dollars. On the website it says you would have to be on a 3-year agreement + data plan to get this phone for $25 FD. I gave her the benefit of the doubt that she knew this and would have told me that I had change my plan to 3 years and get a data plan. But since she did mention it, I was going to tell her to charge me more! :twisted:
To make sure that nothing slipped through the cracks and that I wouldnt get charged anything else, I asked her to read me my balance after processing the order. She replied with $18.xx (partial charges from old contract), minus $25 FD.

GREAT! right?

Come my latest invoice, there is a charge for $400 for the handset! :confused:

So I called fido back and tried to figure out what happened. Even spoke to a manager. Turns out the lady didnt know what she was doing and gave me this deal that is only offered on a 3-year agreement + data plan. They said that the charge didnt come up when I asked for my balance because the system caught the discrepancy after it was processed, and charged the $400 that the phone costs on a regular 2 year agreement. They "said" they couldnt do anything about it but either charge me the difference from my Fido dollars, or change my agreement to 3-years + a $15 data plan. Apparently I cant return this phone because it is long past the 15-day satisfaction period. So now I am stuck with a $300+ charge!

Does anyone know I can get out of this jam, or can recommend what I can do? Your advice would be very appreciated!

-screwed over

[dgege]

So I was just charged $400 on my invoice for the BB Pearl. Here is the situation:

Renewed to a 2 year agreement last month. I initially got the Ericcson W80 for 25 fido dollars. I then sent the package back (without opening it), wanting to get a smart phone instead.
Talked to this nice CS lady, and asked for the Samsung Jack. She said they were out, so I inquired about the BB 8100 Pearl. She said that I could get it for 25 fido dollars. On the website it says you would have to be on a 3-year agreement + data plan to get this phone for $25 FD. I gave her the benefit of the doubt that she knew this and would have told me that I had change my plan to 3 years and get a data plan. But since she did mention it, I was going to tell her to charge me more! :twisted:
To make sure that nothing slipped through the cracks and that I wouldnt get charged anything else, I asked her to read me my balance after processing the order. She replied with $18.xx (partial charges from old contract), minus $25 FD.

GREAT! right?

Come my latest invoice, there is a charge for $400 for the handset! :confused:

So I called fido back and tried to figure out what happened. Even spoke to a manager. Turns out the lady didnt know what she was doing and gave me this deal that is only offered on a 3-year agreement + data plan. They said that the charge didnt come up when I asked for my balance because the system caught the discrepancy after it was processed, and charged the $400 that the phone costs on a regular 2 year agreement. They "said" they couldnt do anything about it but either charge me the difference from my Fido dollars, or change my agreement to 3-years + a $15 data plan. Apparently I cant return this phone because it is long past the 15-day satisfaction period. So now I am stuck with a $300+ charge!

Does anyone know I can get out of this jam, or can recommend what I can do? Your advice would be very appreciated!

-screwed over

I would personally tell them to f*ck off, it's their mistake. You can't be blamed for an error on their part. Seriously, hold your ground, keep calling, harassing them, tell them you'll take it to court whatever, they have to cave in and at the very least give you the chance to return the phone.

[ygtgxi]

I did not renew yet as I do not see a point in me renewing even though I am up for renewal. My plan expires in 5 months. Below is my current plan.

350 Day time/Long distance Minutes
Unlimited evenings and weekends from 5pm
Unlimted Fido to Fido across canada/ unlimited fido to rogers local calls
Free Caller Id, Voice mail, unlimited text messages
SAF is free
911 charge is free
Costs:$48 with tax included

Btw fido is so garbage nowdays, they gave me a motorola krazr 2 years ago and that same phone is still offered. It is really just a no frills carrier now.

They offer me the below plans for 2 years with a pick of any of the their 50 dollar phones for free:

Plan 1-->$37.50 plus tax
200 day time minutes
unlimited evenings and weekends from 5pm
Unlimited incoming calls
1000 long distance minutes
Voice Mail, Call Display, 2500 text messages
Saf/911 fee inclusive in this

This seems just like the $17.50 plan eh with unlimited incoming calls added on for $10 and 1000 long distance minutes added on for $10 due to my need for long distance minutes

Plan 2-->$50+tax
700 daytime minutes
unlimited evenings and weekends from 5pm
unlimited local fido to fido
unlimited local fido to rogers
1000 long distance minutes
Voice Mail, Call Display, 2500 text messages
Saf/911 fee inclusive in this

Plan 3-->$50+tax
400 daytime minutes
Unlimited evenings and weekends from 5pm
unlimited local fido to fido
unlimited local fido to rogers
Unlimited Incoming calls
1000 long distance minutes
Voice Mail, Call Display, 2500 text messages
Saf/911 fee inclusive in this

Pretty much difference between plan 3 and 2 is just I get less daytime minutes with free incoming calls added in

I find that because I travel between KW-region/guelph and toronto a lot, I need a long distance plan so long distance plan and unlimited incomings would be nice for me. I am going to miss my fido to fido across the country but a lot of my friends are not fido anymore.

I need a plan with tons of local minutes. I miss the 6 month unlimited local calls that fido CSR offer me every now and than but they cannot offer it to me back to back, in fact the last CSR told me it is not even in their system anymore. They can only give 2-3 months free unlimited local calls.

I am looking for a plan that gives me unlimited calling prettty much but I guess it is hopeless. I am waiting till september as I heard rumours that more new carriers will be offering unlimited calling.

Just posting to let members know what plans I got offered, I called in 2-3 days ago

Plus I ask even though I am 5 months before my plan is up for renewal, even if i renew for a 2 year contract now, it will be 2 years and 5 months before my contract is up. So i guess if i renew now i cannot save that 5 months so hmmmz.

[masutheakita]

called in for brother and got
200 weekday
free after 7pm/weekends
2500 txts
cid/vm
f2f
+iphone
25-no saf

did you have to pay extra for the iphone?

[LanceR04]

well I just called about a week ago after reading 40++ pages in this thread lol

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly

before I had

200 daytime
CID
and 50 texts for

and it came out to about 38$ a month x2 since I got 2 lines so im saving money now with more options!


I also got a free Lg Neon waived the 50 dollar fee :) Im getting it this week since its out of stock everywhere near me...


ps i had to sign a 2 year contract which im fine with


Please give me Feedback! about my plan and if i can add any credits :)
I think its a good deal, but you could have negotiated and got a better plan with a free phone. May be sign a 3 year contract and you could have done better.

I signed a contract sometimes last year. and this is what i got.

3 Year Contract.

-Free Razr2
-250 Minutes , Evening and weekends free
-100 Long distance minutes
-unlimited incoming calls.
-fido to fido and fido to rogers
-enhanced VM, caller id
-and 50 text messages (i already got $108 credited on my account as good will for the text)
- with taxes and all it comes to near $33
-
note: Im getting monthly credits of $-31

[o0vL]

you may lose the $31 credits if ur account gets audited so watchout

[LanceR04]

you may lose the $31 credits if ur account gets audited so watchout

why would i loose it though?? im not doing anything illegal :)

[captawesom3]

did you have to pay extra for the iphone?

yeah i payed 99$

[robfilligan]

Just called CSR, and for $25 flat + taxes I got

200 daytime minutes
free SAF
free 911
free call id and name display
free enhanced voicemail
free call waiting
free 2500 texts
unlimited after 7 pm (standard i guess..)
free fido to fido (most of my friends are rogers......)
2 months unlimited calling starting today (she said 3 months, but after a long hold i guess her manager got her to give only 2)

and NO automatic renewal of contract

[captawesom3]

Just called CSR, and for $25 flat + taxes I got

200 daytime minutes
free SAF
free 911
free call id and name display
free enhanced voicemail
free call waiting
free 2500 texts
unlimited after 7 pm (standard i guess..)
free fido to fido (most of my friends are rogers......)
2 months unlimited calling starting today (she said 3 months, but after a long hold i guess her manager got her to give only 2)

and NO automatic renewal of contract


that is the same plan i was given twice. lmao! i guess its the regular plan they are allowed to give

[pureenergon]

Just called CSR, and for $25 flat + taxes I got

200 daytime minutes
free SAF
free 911
free call id and name display
free enhanced voicemail
free call waiting
free 2500 texts
unlimited after 7 pm (standard i guess..)
free fido to fido (most of my friends are rogers......)
2 months unlimited calling starting today (she said 3 months, but after a long hold i guess her manager got her to give only 2)

and NO automatic renewal of contract


seems like a 17$ epp plan and add the saf fee and shadow it as a 25 no fee plan lol...

with stories with fido and its inability to provide any decent retention offers, i'm glad i didnt stay with fido.

but hey, per sec is nice, but with plans u can get nowadays.. the diff is like 50min difference. eg... 250per sec minutes = 300min /per min

what i do miss is that i could switch gsm phones whenever i got bored! :lol:

but.. phone selections vs better rate and data plans.. hmmm !

[robfilligan]

Yes, it seems like that the CSR just got to business and gave me the standard plan, I didn't even said I am cancelling and she said I was :confused:
But it's better than the $50 all in I was paying when I had the SAF and the txt bundle..

BTW, I recently got a China phone. has 3" screen, dual sim card slots, and analog TV. It's pretty neat and the ringing is crazily loud (can make someone deaf..). I'm not sure how it is long term wise, but I am gonna try using it and see how much I like it.

[IndoShindo]

well I just called about a week ago after reading 40++ pages in this thread lol

this is what i got

200 daytime
unlimited e/w after 7pm
2500 texts
call display
voicemail
fido 2 fido
unlimited incoming calls
no SAF or 911 fee

For $25+tax.
comes out to 28.25$ if i remembered correctly

before I had

200 daytime
CID
and 50 texts for

and it came out to about 38$ a month x2 since I got 2 lines so im saving money now with more options!


I also got a free Lg Neon waived the 50 dollar fee :) Im getting it this week since its out of stock everywhere near me...


ps i had to sign a 2 year contract which im fine with


Please give me Feedback! about my plan and if i can add any credits :)

Got the same, turns out when I got my phone in the mail I got another package opened it up turned out to be a Jabra BT8040 Bluetooth headset. Did anyone else get this as well ... I didn't even ask for it :)

[tuck]

Got the same, turns out when I got my phone in the mail I got another package opened it up turned out to be a Jabra BT8040 Bluetooth headset. Did anyone else get this as well ... I didn't even ask for it :)

when did you call csr to renew your contract? i thought the $25 retention is gone according to the hofo forum. any idea?

[IndoShindo]

when did you call csr to renew your contract? i thought the $25 retention is gone according to the hofo forum. any idea?

I got mine about a week ago.

[captawesom3]

i dont think they got rid of it considering i was offered it three times, and a few other rfders got it too. i think that person might have just gotten a CSR rep that was a douche or in a bad mood. or they dont know what they are tallking about. :)

[steven_s]

so on friday i just got my iphone jacked. by my high school kids. while in class. that i volunteer at. but that's another story.

so i called on friday to do the usual suspension. and i figured i might as well call today to see where i can go with getting a better plan.

BEFORE:

150 daytime
unlimited evenings+weekends at 7
unlimited incoming
unlimited fido to fido, fido to rogers
caller id, voice mail
125 text

$30 + tax

NOW:
200 daytime
unlimited e+w @ 7pm
unlimited incoming
unlimited fido to fido, fido to rogers
caller id, voice mail
2500text
+$150 credit

$35 - $5 + tax

pretty happy since i was only 3 months into a 3 year contract. she gave it with no hesitation. pretty happy that i got the plan PLUS the $150 credit for a new phone.

[ju1pi]

I want to get a Iphone for my GF, any chance I can get a better data plan? :confused::confused:

Any Suggestion?:razz:

[blue_chocobo]

just called this is what i got

200
ul 7pm evenings weekends
f2f
vm
cid
2500 txt

+ free lg neon

$25
no saf/911

[ju1pi]

I want to get a Iphone for my GF, any chance I can get a better data plan? :confused::confused:

Any Suggestion?:razz:

[hussam]

I want to get a Iphone for my GF, any chance I can get a better data plan? :confused::confused:

Any Suggestion?:razz:


I dont think u can get anything good with data plan the best deal i managed to get was 4 month free of data plan then you pay full price, I think data plan deals will be better maybe by the end of the year.

[ma678]

Just added 1000 Canadian Long Distance Option on my account for $5.00.

I'm quite happy.

[Popular]

i currently am with fido.. i am about 5monthish into the 3 yr plan with iphone with the 17.50 plan

u guys think i can get the retention plan?

[danyo]

I'm currently on the EPP plan that consists of:

200 Weekday minutes
Unlim. after 5pm
Unlim. incoming texts
for $17.50 + SAF/911

I had to add a package for CID/TEXT, and the best value I could get was for:
VoiceMail (I don't use)
WhoCalled (Useless)
Caller ID
100 texts
for $11.50

So my EPP plan comes out to around $45 after SAF/911/tax every month, a lot more than I first wanted to pay for this package.
Because of that I want to get rid of my special package and pick up the unlim e-mail/messenger data plan for $15, but would it be possible to ask them to add free Caller ID to that as well?

I've been on my contract for about 1 year, 2 years remain on the contract.

[captawesom3]

danyo, it is possible. you just gotta tell them what you want. and lie and say that a different provider is giving it to you for the price. and try saying no saf, and if your lucky you'll get it. like i lowered my sisters bill from $50+ a month to about $34 a month after taxes, and shes got the data, and 250 weekday minutes, free after 7pm, and unlimited texting, cid/vm. soo try it.

[ma678]

Which data option does she have?

Thanks.


danyo, it is possible. you just gotta tell them what you want. and lie and say that a different provider is giving it to you for the price. and try saying no saf, and if your lucky you'll get it. like i lowered my sisters bill from $50+ a month to about $34 a month after taxes, and shes got the data, and 250 weekday minutes, free after 7pm, and unlimited texting, cid/vm. soo try it.

[P1x44r]

Do you guys think I have a shot at beefing up my old City Fido plan? I've had this since 2004 and my current 3 year contract expires December 2009. I want to stick with this plan, but would like to change its options a bit.

Here's what I got right now:

City Fido Montréal unlimited --------- $45.00
Value pack (CID, VM, 50 text) ------- $11.00
9-1-1 Emergency Access Fee ---------- $0.50
No SAF
-------------------------------
Total: $63.78 (after tax)


My main problem is the old value pack I use (not available anymore), which only includes 50 outgoing text messages per month. I would like to transform that somehow into CID + 500 or more text, since I really have no use for VM.

Do you think I should give them a call? The only reason I'm hesitant is because my SAF is waived as it is and I'm afraid they will insist on slapping it back on. I used to have two lines under my name which allowed my to waive the SAF fee, but I have since dropped the second line.

Do you think I can get a better deal?

Thanks.

[ZoomZoom2006]

Hello anybody here know when we sign a 3-year retention plan, are we able to use the fido dollars to buy a phone same time. I have like $220 and can I buy an iphone 3G with the retention plan using my fido dollars?

thanks

[Redwyn]

I talked to Fido yesterday and they told me I can use my Fido dollars for the Iphone. However after May 4 of this year you will not be able to use them for smartphones.:(

[ZoomZoom2006]

I paid 47$ around each months for 5 years or more. Well, I did not get a very good plan but still satisfied, 28.25 all-in. The only bad thing is they raised up the price for iPhone 8G from $199 to $280 for me saying my plan is too 'cheap'.

[RuffRida]

This is what I got offered

on a 2 year plan

Referb Iphone $149.00

200 mins starting at 5pm
unlimited fido to fido
VM/CID
2500 messages
$17.50 + $25.00 for 500 mb Data.

$42.50
+$ 5.53 tax
$48.00 roughly all in.

Is this a good deal, what do you think?

[FacistCop]

This is what I got offered

on a 2 year plan

Referb Iphone $149.00

200 mins starting at 5pm
unlimited fido to fido
VM/CID
2500 messages
$17.50 + $25.00 for 500 mb Data.

$42.50
+$ 5.53 tax
$48.00 roughly all in.

Is this a good deal, what do you think?
The $17.50 is very good. The data plan is not very good (standard price) but if you need a data plan that's probably the best you can do.

[Durrann]

So i'm one year and couple months into my retention plan and the contract ends in november

my current rentention plan is
200 Minutes
1000 minutes Evening and Weekends @ 7
Unlimited Text
Caller ID
unlimited incoming

$25+tax+911+SAF

upon reading this forum.. I want unlimited EW, VM, waive off SAF,

the representative said they can give me unlimited EW but they have to cancel my Caller ID?

the rentention rep said she cant do anything else but if i want to negotiate ill have to wait till november to do so?

is that true? cant i change my plan while im still in contract??

i dont want to pay for SAF until november LOL

[RuffRida]

The $17.50 is very good. The data plan is not very good (standard price) but if you need a data plan that's probably the best you can do.

Is there anything negative about getting the referb iphone, because it still comes with full warranty.

[oscar_dog]

I talked to Fido yesterday and they told me I can use my Fido dollars for the Iphone. However after May 4 of this year you will not be able to use them for smartphones.:(

Is this true? Has anybody else been told this?

[tallshorty111]

This is what I got offered

on a 2 year plan

Referb Iphone $149.00

200 mins starting at 5pm
unlimited fido to fido
VM/CID
2500 messages
$17.50 + $25.00 for 500 mb Data.

$42.50
+$ 5.53 tax
$48.00 roughly all in.

Is this a good deal, what do you think?

I apologize if I'm wrong but your plan sounds too good to be true:
1) When did fido start offering the iPhone on a 2 year contract?
2) When did fido start offering refurbish iPhones?
3) How the hell did you get your voice plan at $17.50, that would mean they are giving you $27 additional credits ($10 for value pack, $10 for F2F, $7 for early evening). I know for a fact that they cannot credit the value pack to you if you have the iphone because that means they would have to apply a generic $10 credit, which is not allowed if you have the iPhone.

[RuffRida]

I apologize if I'm wrong but your plan sounds too good to be true:
1) When did fido start offering the iPhone on a 2 year contract?
2) When did fido start offering refurbish iPhones?
3) How the hell did you get your voice plan at $17.50, that would mean they are giving you $27 additional credits ($10 for value pack, $10 for F2F, $7 for early evening). I know for a fact that they cannot credit the value pack to you if you have the iphone because that means they would have to apply a generic $10 credit, which is not allowed if you have the iPhone.

Actually, you are sort of right . . .

I called back to clarify, I did not hear clearly what the rep said.

Everything remains the same except $10 extra for VM/CID
Yes I did get $10 credit each month for Network calling
It will be a 3 year term and YES they do offer referb iphones or they call it reconditioned phones. I got mine
for about $52 including taxes using my fido $$$. As someone mentioned above and I did confirmed, you will not be able to use Fido $$ from next week for Iphones.

so bottom line

3 yrs term
17.50 200 min e/we starting at 5
10.00 vm/cid
0.00 for networking calling (charge $10 with $10 credit).
25.00 500 mb of data

$59.33 taxes in per month.

[mega56]

So i'm one year and couple months into my retention plan and the contract ends in november

my current rentention plan is
200 Minutes
1000 minutes Evening and Weekends @ 7
Unlimited Text
Caller ID
unlimited incoming

$25+tax+911+SAF

upon reading this forum.. I want unlimited EW, VM, waive off SAF,

the representative said they can give me unlimited EW but they have to cancel my Caller ID?

the rentention rep said she cant do anything else but if i want to negotiate ill have to wait till november to do so?

is that true? cant i change my plan while im still in contract??

i dont want to pay for SAF until november LOL

I have a very similar plan and also expiring in Nov. I called in just now and it seems like I didn't have much bargaining power. I was talking to the first CSR as I read here that there is no retentions department now.

I also asked about the refurbed iphone for 149, but they said they only offer it to ppl who are returning their broken iphones. 3 year contract was the minimum and she was very insistent on getting the data plan to a point where I just wanted to hang up.

I was aiming for a 3 year contract on my existing plan (see quote) and get the refurbed iphone for 149 - fido dollars. is this possible?

[Popular]

i currently am with fido.. i am about 5monthish into the 3 yr plan with iphone with the 17.50 plan

u guys think i can get the retention plan?

?

[MadCow]

Is this true? Has anybody else been told this?

You must subscribe to a monthly data plan in order to use your Fido Dollars towards a smartphone after May 4. You can not use your Fido Dollars towards a smart phone and only subscribe to a voice plan.

There's a disclaimer on the fido website somewhere.

[porkchopbread]

i just called, i told him that i got kicked off the embassdor plan (plan for resellers of Fido) and I'm on this plan that is really really old ($20 for 200 minutes and $8 for CID, yes i was over paying, + SAF)....thought about changing providers, is there anything that you can do to help out.

he offered me:

$17.50
200 minutes
free weekends and evenings after 5pm
free caller ID
SAF included

And to further push my luck, i had another fido account and asked if he can match the same deal onto that one, he was cool with it and voila!

Oh, and I also asked for a new phone, he got me the LG Neon for free....awesome deal for me...i was hoping i'd get some deal on texting, but can add the value packs or something later....didn't want to push my luck already.

[dgege]

Good job. But I can tell you that there's no such thing as "pushing your luck". Once you get offer something, they cannot back off (make sure to ask him to write it down). Then you can call again, get another rep and try to see if you get offered more.
Don't forget, you are the client. If they didn't want you in the first place, they wouldn't try to retain you!


i just called, i told him that i got kicked off the embassdor plan (plan for resellers of Fido) and I'm on this plan that is really really old ($20 for 200 minutes and $8 for CID, yes i was over paying, + SAF)....thought about changing providers, is there anything that you can do to help out.

he offered me:

$17.50
200 minutes
free weekends and evenings after 5pm
free caller ID
SAF included

And to further push my luck, i had another fido account and asked if he can match the same deal onto that one, he was cool with it and voila!

Oh, and I also asked for a new phone, he got me the LG Neon for free....awesome deal for me...i was hoping i'd get some deal on texting, but can add the value packs or something later....didn't want to push my luck already.

[goJays]

i also have a $17.50 plan and thinking of adding a data plan. i am also a student and on 2nd/3rd month on new 2 year contract (but with fido for years paying up the a$$-o). do u think they can gimme credit towards a data plan? or they don't offer that?

[blackcosmos]

just called fido

got this following retention plan

200 weekday min
unlimited weekend and eveing
fido to fido
CID, VM, 2500 text msg

$25, SAF included

and i also used my fido dollars to get an iPhone, pretty satisfied

[ma678]

I was wondering if there's a promotion on data plan right now.

I called in last night asking for online billing issue. At the end of our conversation, CSR asked me if I was interested to data plan. I said yes, but too expensive to be afforded. Surprisingly, he said he would offer me $15 credits on $25 500mb plan for 4 months. I'd definitely like to take it; however, he found I already had $20 credits on my account. Then he put me on hold for minutes. When he came back, he told me the system wouldn't allow him to add more credits on my account, but he'd like to offer one month free test for me. I refused him politely because I didn't think I would get $15 credit after free testing.

You may try if you're looking for a data plan.

[hussam]

I was wondering if there's a promotion on data plan right now.

I called in last night asking for online billing issue. At the end of our conversation, CSR asked me if I was interested to data plan. I said yes, but too expensive to be afforded. Surprisingly, he said he would offer me $15 credits on $25 500mb plan for 4 months. I'd definitely like to take it; however, he found I already had $20 credits on my account. Then he put me on hold for minutes. When he came back, he told me the system wouldn't allow him to add more credits on my account, but he'd like to offer one month free test for me. I refused him politely because I didn't think I would get $15 credit after free testing.

You may try if you're looking for a data plan.

Listen to this my friend you have to deal with them as they are THEIFS
they are full of lies and Sh** so what you do is just be firm with them
and just say ok i wanna cancell my line
I managed to get a credit for the following
who called for 6 month
Data plan 1 gb worth 30$ a month for 6 mon
early evining starts from 5 pm for 3 yrs
3 month unlimited local call

all what i did i told the guy i just wanna cancel my service with u ,
they sent me to someone else who is higher position and asked me
why u wanna leave i complained saying rogers gives me better
and i got what i want .

[zhangh16]

I am a new customer with fido for just 3 days??
can i call for a better deal now??:confused:

[TypeS_2k3]

just called this is what i got

200
ul 7pm evenings weekends
f2f
vm
cid
2500 txt

+ free lg neon

$25
no saf/911

For those that called retention, did you have to sign up for a 3 year contract if you aren't already on contract? I'm currently on the no contract promo that they have now and I like to get a better plan without having to sign a contract. Is that possible?

[ma678]

Last night, I called in not asking for cancellation service.

Now I regret why I didn't take his offer for one month free testing. I might be able to get further discount when I cancel it in one month.

Anyway, it's all right for me without a data plan now.


Listen to this my friend you have to deal with them as they are THEIFS
they are full of lies and Sh** so what you do is just be firm with them
and just say ok i wanna cancell my line
I managed to get a credit for the following
who called for 6 month
Data plan 1 gb worth 30$ a month for 6 mon
early evining starts from 5 pm for 3 yrs
3 month unlimited local call

all what i did i told the guy i just wanna cancel my service with u ,
they sent me to someone else who is higher position and asked me
why u wanna leave i complained saying rogers gives me better
and i got what i want .

[Durrann]

just called fido

got this following retention plan

200 weekday min
unlimited weekend and eveing
fido to fido
CID, VM, 2500 text msg

$25, SAF included

and i also used my fido dollars to get an iPhone, pretty satisfied

you could have had SAF waived off as well

[zhangh16]

I just called fido
i was using a 25$ plan with
100min Day
Unlimited E/W
unlimited Txting
+15$ value pack

They are offering me
raising my 25 -> 35 and the daytime changes from 100->350
and give me either unlimited incoming or unlimited F2R F2F free
+15$ value pack

is this good?
i asked them to put this on hold and give them decisions later on

[tungx2]

are people successful at renewing plans before the contract expires?

i'm 8 months into a 3 year contract, and would like to call in to get early evenings and F2R.

i have
200 mins
f2f 1000 mins
7pm evenings and weekends
+15 value pack 2500text and so on
works out to about 37 saf included

[Gagan]

I just called fido
i was using a 25$ plan with
100min Day
Unlimited E/W
unlimited Txting
+15$ value pack

They are offering me
raising my 25 -> 35 and the daytime changes from 100->350
and give me either unlimited incoming or unlimited F2R F2F free
+15$ value pack

is this good?
i asked them to put this on hold and give them decisions later on


You could do better if you negotiate some more.

[dgege]

You could do better if you negotiate some more.

+1
Don't forget that once something has been offered, they cannot take it back. So hang up, and call back later saying you're still not satisfied. The new agent will offer you better.
Don't feel bad, you are the client!

Btw, I'm still waiting for someone to beat my plan :D

[hussam]

+1
Don't forget that once something has been offered, they cannot take it back. So hang up, and call back later saying you're still not satisfied. The new agent will offer you better.
Don't feel bad, you are the client!

Btw, I'm still waiting for someone to beat my plan :D

what was your deal i got the following
Target 25$
200 daytime
call display, voicemail, who called
unlimited e/w, after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
Data Plan free for 1 month
Jebra
and got Iphone 16 GB paid 130$ fido $ :D

[dgege]

what was your deal i got the following
Target 25$
200 daytime
call display, voicemail, who called
unlimited e/w, after 5
2500 text
unlimited incoming
fido 2 fido
no SAF or 911 fee

unlimited local call 3 month
Data Plan free for 1 month
Jebra
and got Iphone 16 GB paid 130$ fido $ :D


Personally, I don't really care about the phones that Fido offer (they all suck) so I just took the credit.
As for my plan, I basically got the same as you, but with 1000 LD mins and 6 months local calls. (but no free data, altough I'm sure I could have gotten it for a month).
Baiscally, it'S the 25$ retention plan with a 25$ monthly credit (U/L inc, early w/e, 1000 LD).

[zhangh16]

You could do better if you negotiate some more.

The problem is that, when i was asking them to give me
200
CID,VM
ul E/W 5pm
ul txting (included in the basic plan)
ul incoming
ul f2f f2r
no saf/911
for 35$(should be less)

they said that, they cannot apply this on a new customer
since i signed contract with fido just 4 days ago

[Durrann]

are people successful at renewing plans before the contract expires?

i'm 8 months into a 3 year contract, and would like to call in to get early evenings and F2R.

i have
200 mins
f2f 1000 mins
7pm evenings and weekends
+15 value pack 2500text and so on
works out to about 37 saf included

im wondering the same
im one year into my 2 year contract and the rep told me i couldnt negoiate
but some ppl have done it before so i just need some confirmation

[mega56]

how are people getting retention plans nowadays?

1. say you want to cancel, then they forward you to someone?
2. deal with the first CSR as they have the power to give you a retention plan now?

thanks

[oyunyuno]

My contract is expiring soon and I was wondering if it were possible to negotiate a contract and adding another number/line to my contract (like adding my boyfriend). I know Fido used to have the couples plan, but I don't think they offer that anymore. Please advise. Thanks.

[Inno]

My contract is expiring soon and I was wondering if it were possible to negotiate a contract and adding another number/line to my contract (like adding my boyfriend). I know Fido used to have the couples plan, but I don't think they offer that anymore. Please advise. Thanks.

I tried this and, since it is a new line not retention of an existing customer, they refused to give me any kind of deal. It might be worth putting them on as month-to-month (no contract) then calling retention after a few months.

[oyunyuno]

My contract is expiring soon and I was wondering if it were possible to negotiate a contract and adding another number/line to my contract (like adding my boyfriend). I know Fido used to have the couples plan, but I don't think they offer that anymore. Please advise. Thanks.


I tried this and, since it is a new line not retention of an existing customer, they refused to give me any kind of deal. It might be worth putting them on as month-to-month (no contract) then calling retention after a few months.

Thanks. I'll try calling retentions and I will update if I succeed.

[fathobo231]

I feel like switching to fido but as a new customer do you think I would be able to get a decent retention plan even though I'm not with fido yet but wanting to switch?

[deal_with_singh]

I feel like switching to fido but as a new customer do you think I would be able to get a decent retention plan even though I'm not with fido yet but wanting to switch?

retentions are for people who have been fido for about a year or so and threaten to cancel their plan and do something like switch over to rogers

[yylover]

retentions are for people who have been fido for about a year or so and threaten to cancel their plan and do something like switch over to rogers

I've been with Fido for the longest time, and my contract is almost up. Are they really afraid we switch to Rogers? I thought they are the same company? Has anyone tried it this way?

Any comments are welcome~

[zhangh16]

does anyone know how frequent can i ask for modifying the current plan
i mean, if im not satisfied but accepted their new offer
when can i call back and ask for a retention again?

[dowfu]

Hi im about to sign up for fido 25 plan with no system access fee. It gives 100 min, free after 7 and unlimted text. However i was wondering whats the chances i could call in and get more such as an addtional 100min and caller id? Cuz i have 15 days of trial before im actually stuck with the two year contract. ANd i've been with fido prepaid >.> for over 3 years. Thanks =)

[oyunyuno]

Hi im about to sign up for fido 25 plan with no system access fee. It gives 100 min, free after 7 and unlimted text. However i was wondering whats the chances i could call in and get more such as an addtional 100min and caller id? Cuz i have 15 days of trial before im actually stuck with the two year contract. ANd i've been with fido prepaid >.> for over 3 years. Thanks =)

I am not sure what the success rates are, but someone told me that if you go on a monthly plans (not contract) for about 3 months, you can call retentions and negotiate a 2 or 3 yr contract with them. Never tried it but can someone confirm this? Thanks.

[deal_with_singh]

I've been with Fido for the longest time, and my contract is almost up. Are they really afraid we switch to Rogers? I thought they are the same company? Has anyone tried it this way?

Any comments are welcome~

yeah fido is kind of afraid of you swithing to rogers for a few reasons even though they are one company...
1) Fido has less towers then rogers and thus cheaper to maintain for fido (they tell you they use rogers towers but if you ask them for more detail they'll tell you some rogers towers are exclusive to rogers customers)
2) Even though they are the same company...they need to reach a certain quota for them to remain a seperate name and allowing for competition between each other so infront of customers they see it they way rogers wants them to.
3) rogers has better customer service and 24/7 support...fido has 12 hours a day support...rogers will not be able to handle all fido customers moving over to them at once so they want to have seperate companies to keep customer support level at a certain level and not let it overflow....it costs them cheaper for fido because of the hours...
4) the phones for fido have less features and are cheaper phones in general....rogers keeps fido as a lower version of rogers as lexus is a better version of toyota
5) it saves rogers the cost of the transfer and the cost of the new phone they must give their customer with a new contract if they switch

6) there are many other reasons buy I can't list them all...i hope you get my point

I'm going to attempt to do this in 2 months when I can switch to rogers (fido allows you to switch to rogers after 1 year of a 3 year contract for free)...
Although when you say your contract is about to expire...do you mean the entire 3 year term? if that's the case then threatning to switch to bell would get you a retentions pack easier

[lofony]

I am not sure what the success rates are, but someone told me that if you go on a monthly plans (not contract) for about 3 months, you can call retentions and negotiate a 2 or 3 yr contract with them. Never tried it but can someone confirm this? Thanks.

hi, i just switched to monthly $20 plan from prepaid and signed up 3 yr contract. i tried to get an iphone with my fido dollar and they refused to process my request because fido has recently modified their policies when customers want to use their fido dollars for smart phones.
i was wondering if anyone has recently signed up 3 yr contract and successfully redeemed their fido dollar for iphones?

they told me the only way to apply my fido dollar towards the iphone purchase is to sign up data as well. i definately don't want to but would not want to waste my $188 fido dollars.

Any suggestion? please kindly advise.

[Lille]

okay so i have been with fido for almost 2yrs i really want/ need a new phone! My phone right now is ****** as hell. I want a blackberry or a Iphone. I dont know how to go about asking for one....any suggestions ? thanks

[captawesom3]

okay so i have been with fido for almost 2yrs i really want/ need a new phone! My phone right now is ****** as hell. I want a blackberry or a Iphone. I dont know how to go about asking for one....any suggestions ? thanks

well if youve been with them for 2 years, im sure your good for a hardware upgrade, and you can call retentions for that, and you can even get an iphone or a blackberry for a lower price if youve got a lot of fido dollars, there isnt much of a trick to it if your eligible for a hardware upgrade. :) just call up and tell the guy you wants to doa hardware up grade, but make sure you have a plan that you want specifically .. and for a cheap price, if you scroll backa f ew pages there is a few plans that are like 25 with no SAF , that is a good plan, and just sign another 2 years for a bb or a iphone

[drkeithbrags]

Here's my no contract deal

100 daytime mins
unlimited eve/ wkends
unlimited incoming
SAF
911 fee
caller ID, VoiceM, Call Waiting

29$ + tax

of course they tried to pull me into a contract, but no bite. It took three calls, about 30 mins to get this deal.

[genomalice]

I got off the phone with Fido 2 hours ago... after speaking to a lady rep for a good 30 minutes about how bad my plan was and how expensive it is ($55 Old Couples Plan) she wouldn't budge but then I told her how the SAF is what's really killing me and that I've done my research and know its a pure-profit grab by Fido and how it's not gov't related like how SHE TRIED TELLING ME EARLIER! she started stuttering so I told her"

"you know what.. just tell me what I owe you guys as of today including the termniation fee so I can cancel right now... and then expect 3 other calls all from my family (we're all fido users here) and expect them to cancel too... we have had enough of your bullsh*t"

She then said, "you could be lying". so I told her check input my address and figure out if i'm lying... Im guessing she proceeded to do so because after that point her whole attitude changed... started calling me "Sir" and saying how they didn't want us to cancel n blah blah.. finally she transfered me to the Retentions/Loyalty/W.e. they call it now rep and he offered me...

$25 per line for these features:
200 daytime mins.
unlimited evenings and weekends
2500 text messages (Picture-mms, and standard combined)
$10 credit for free incoming on 1 of the lines
and free on-device-browsing on both
no SAF or 911 for the remainder of the term.. May 2010

I might cancel the on-device on 1 of the phones cause i got a unlocked Nokia e71 and i don't think they would allow that on their right?

But anyways... thats the $25 retention deal right? or is it not? lol but anyways I'm happy with it... You have to keep pushing the first rep thats the key because they don't want to let you talk to the retentions dept. once you get passed that 1st rep the second rep is usually the one to offer you the deal...

I spent 40-50 minutes on the first rep and then 10 minutes with the second one!:razz::cheesygri

[genomalice]

OMG.. Just went on fido.ca to check somethings and it shows that I'm on a new 3-year starting TOMORROW... MAY-9-2009 TILL FRIGGIN 2012!! WTF... do retention require this and the guy never even offered me a phone or anything ( I had 1 year left on my 3 year contract) and i specifically remember asking if it was for a new agreement or an amendment to the old and he said it would only continue till my 2010 end-date

What do you guys think? Is this normal?

[mellow13]

Guys I just got a blackberry bold unlocked.

Any advice on getting a fido's data retention plan when already on a pretty sick voice retentions plan? I heard some of you guys were getting 1g of data for 25$ instead of the normal 500MB.

[dowfu]

I just signed up for a two year contract with fido. My plan is 25$ and gives 100min, unlimited text, free after 7 eve/wk. I called and asked to cancel hoping to get a retention plan but they didnt give any but offer a diff plan for 35..which im not gonna take. I told them bell offered me a corporate plan but yet they wont budge. Other than that they were fine with me canceling... ima try back a few days later. Any suggestions?? and this is my 3rd day of the contract by the way and have 15 days before my trial period is over. Thanks guys please help

[ma678]

Don't exceed 15 minutes usage, either; otherwise, you'll have to pay ETF if you want to cancel.


I just signed up for a two year contract with fido. My plan is 25$ and gives 100min, unlimited text, free after 7 eve/wk. I called and asked to cancel hoping to get a retention plan but they didnt give any but offer a diff plan for 35..which im not gonna take. I told them bell offered me a corporate plan but yet they wont budge. Other than that they were fine with me canceling... ima try back a few days later. Any suggestions?? and this is my 3rd day of the contract by the way and have 15 days before my trial period is over. Thanks guys please help

[Hoosier Daddy]

I'm on a 2 year fido retention plan that expires in about 8 months. If I wanted to do a hardware upgrade to get the iphone can this be done on a 2 yr plan?

[a in yul]

I'm on a 2 year fido retention plan that expires in about 8 months. If I wanted to do a hardware upgrade to get the iphone can this be done on a 2 yr plan?

think iphone requires 3 year plan ...

[smuncky]

I got off the phone with Fido 2 hours ago... after speaking to a lady rep for a good 30 minutes about how bad my plan was and how expensive it is ($55 Old Couples Plan) she wouldn't budge but then I told her how the SAF is what's really killing me and that I've done my research and know its a pure-profit grab by Fido and how it's not gov't related like how SHE TRIED TELLING ME EARLIER! she started stuttering so I told her"

"you know what.. just tell me what I owe you guys as of today including the termniation fee so I can cancel right now... and then expect 3 other calls all from my family (we're all fido users here) and expect them to cancel too... we have had enough of your bullsh*t"

She then said, "you could be lying". so I told her check input my address and figure out if i'm lying... Im guessing she proceeded to do so because after that point her whole attitude changed... started calling me "Sir" and saying how they didn't want us to cancel n blah blah.. finally she transfered me to the Retentions/Loyalty/W.e. they call it now rep and he offered me...

$25 per line for these features:
200 daytime mins.
unlimited evenings and weekends
2500 text messages (Picture-mms, and standard combined)
$10 credit for free incoming on 1 of the lines
and free on-device-browsing on both
no SAF or 911 for the remainder of the term.. May 2010

I might cancel the on-device on 1 of the phones cause i got a unlocked Nokia e71 and i don't think they would allow that on their right?

But anyways... thats the $25 retention deal right? or is it not? lol but anyways I'm happy with it... You have to keep pushing the first rep thats the key because they don't want to let you talk to the retentions dept. once you get passed that 1st rep the second rep is usually the one to offer you the deal...

I spent 40-50 minutes on the first rep and then 10 minutes with the second one!:razz::cheesygri


wow she said that "you could be lying"! wtf...that's a bit rude on her side, no?

[MegaCreation]

Hi everyone.

I called Fido and asked what kind of deal they could give me. This is what they offered me:

2,000 minutes
Unlimited Text Messages
Caller ID
Voicemail
35 Long Distance Minutes


This would be $40 + tax (No saf or anything else - this is basically the Full Fido with a credit for the cid, vm, & ld for the duration of the contract).

I would also get a "refreshed" iPhone for $67.74 tax-in (uses up my 80 fido-dollars). "Refreshed" iPhones are the ones that are returned within the 15-day grace period when people buy them - they are not refurbished (or so they say :cheesygri)

I really wanted to get the iPhone with a 2-year contract instead of 3 years. Of course, the rep told me that's impossible and that there is no way to override the 3-year term when buying an iPhone. :evil:

3 Questions:

Is the monthly plan any good? :confused:
Is the price of the iPhone any good? :confused:
Has anybody ever gotten an iPhone with 2-year agreement or less? :confused:


Thank you!

[ever1221]

I dont recommend anyone to go on a contract with fido or rogers

reason is very well known...also because there will be 2 new companies openning in 3 months from now...

cant wait for Globalive

[4flava]

I dont recommend anyone to go on a contract with fido or rogers

reason is very well known...also because there will be 2 new companies openning in 3 months from now...

cant wait for Globalive

oh yes, the companies who bought in the new spectrum... more competition is due.... Globalive is owned by Yak communications right?

[MegaCreation]

I dont recommend anyone to go on a contract with fido or rogers
reason is very well known...also because there will be 2 new companies openning in 3 months from now...
cant wait for Globalive

I keep hearing about this. Any links on some hard facts/dates?

[Red4zone]

35$ -10$/month for 24month = 25$ +TX

400 minutes
Unlimited coming calls
2500 sms
Voice Mail , Call Display
included SAF or 9-1-1
Fido to Fido only ( not rogers )

+ Samsung Jack for 0$
NO DATA PLAN

on a 2 year contract

Sorry i forgot to say i am from Montreal ..... if it could help !!

[yylover]

yeah fido is kind of afraid of you swithing to rogers for a few reasons even though they are one company...
1) Fido has less towers then rogers and thus cheaper to maintain for fido (they tell you they use rogers towers but if you ask them for more detail they'll tell you some rogers towers are exclusive to rogers customers)
2) Even though they are the same company...they need to reach a certain quota for them to remain a seperate name and allowing for competition between each other so infront of customers they see it they way rogers wants them to.
3) rogers has better customer service and 24/7 support...fido has 12 hours a day support...rogers will not be able to handle all fido customers moving over to them at once so they want to have seperate companies to keep customer support level at a certain level and not let it overflow....it costs them cheaper for fido because of the hours...
4) the phones for fido have less features and are cheaper phones in general....rogers keeps fido as a lower version of rogers as lexus is a better version of toyota
5) it saves rogers the cost of the transfer and the cost of the new phone they must give their customer with a new contract if they switch

6) there are many other reasons buy I can't list them all...i hope you get my point

I'm going to attempt to do this in 2 months when I can switch to rogers (fido allows you to switch to rogers after 1 year of a 3 year contract for free)...
Although when you say your contract is about to expire...do you mean the entire 3 year term? if that's the case then threatning to switch to bell would get you a retentions pack easier

Thanks so much for the detail. Yah, my 3-year contract with Fido will end in July this year. I kinda want to switch to Rogers cuz I can then bundle it with my existing Rogers Cable and Home phone service. But threatening to go with Bell seems viable, too since I got Bell internet. I can say I'm also thinking to switch to Bell phone so I can bundle Bell services together.

Thanks for the info!

[mattm]

I keep hearing about this. Any links on some hard facts/dates?

Expect unlimited data & voice plans. 3G. Towers are already built.

[jc221]

Does anyone know if Fido will get any Android phones soon? I have $300 Fido dollars waiting for android :cheesygri

[MegaCreation]

Expect unlimited data & voice plans. 3G. Towers are already built.

Yeah, they might offer that for $100 (which I would not take) but even if you have a contract, you can always change your plan... so no biggy.


Anyways, new update on the plan Fido offered me. I was not too keen on getting the FullFido plan since I go outside the FullFido zone often. So the new offer is this:

$40 + taxes = $45.xx

400 Minutes
Unlimited Incoming
Unlimited Evenings & Week-ends @ 7
Fido 2 Fido
Voice Mail
Caller ID
2,500 Texts
1,000 Canadian Long Distance Minutes


What do you guys think? Is this a good plan?

[evilution]

200 daytime minutes -> up to 300 now.
unlimited incoming
unlimited evening and weekends @ 7
1000 Long distance
unlimited F2F
2500 text
CID+VM
30/month

got 25 data 500mb,
3 months for free.

Got the iphone (only available in black now)
and quickly sold it off for 250 profit.

To get 300 minutes, i used up 200 daytime immediately though, so i called up and complained that I was in the first month and had an option to cancel my plan free of charge.
they threw in another 100 minutes daytime (10 dollar option) for free and 3 months of unlimited local.

now off to find a good phone for my data.
cmon N97

[evilution]

$40 + taxes = $45.xx

400 Minutes
Unlimited Incoming
Unlimited Evenings & Week-ends @ 7
Fido 2 Fido
Voice Mail
Caller ID
2,500 Texts
1,000 Canadian Long Distance Minutes


What do you guys think? Is this a good plan?

i get 100 minutes daytime less, but 10 dollars less.

[MegaCreation]

i get 100 minutes daytime less, but 10 dollars less.

So I guess we're both getting a good solid deal (or both getting ripped off:!:)

[GSC]

I found it is harder to bargain than before.

Anyone thinks that?

[MegaCreation]

and got Iphone 16 GB paid 130$ fido $ :D


How many Fido dollars did you have?

[GSC]

200 daytime minutes -> up to 300 now.
unlimited incoming
unlimited evening and weekends @ 7
1000 Long distance
unlimited F2F
2500 text
CID+VM
30/month

got 25 data 500mb,
3 months for free.

Got the iphone (only available in black now)
and quickly sold it off for 250 profit.

To get 300 minutes, i used up 200 daytime immediately though, so i called up and complained that I was in the first month and had an option to cancel my plan free of charge.
they threw in another 100 minutes daytime (10 dollar option) for free and 3 months of unlimited local.

now off to find a good phone for my data.
cmon N97


Are you new customer or renewal?

[MegaCreation]

I found it is harder to bargain than before.

Anyone thinks that?

Yes, I think you're right. It's like they don't care about losing customers.

[mangoman]

The rumour on the street is that Fido won't be around after this year, i.e. Rogers will be the only brand.


Yes, I think you're right. It's like they don't care about losing customers.

[MegaCreation]

The rumour on the street is that Fido won't be around after this year, i.e. Rogers will be the only brand.

Hmmm ... well that would explain it.
I guess that also means that now is the time to get a deal from Fido since they generally have better deals than Rogers (please correct me if I am wrong).

[mangoman]

Not sure myself - at that time they may try pushing "bundling" of services like cable/internet in order to get better discounts (but the discounts might be better in order to compete with the newcomers who will probably offer better data rates).


Hmmm ... well that would explain it.
I guess that also means that now is the time to get a deal from Fido since they generally have better deals than Rogers (please correct me if I am wrong).

[evilution]

Are you new customer or renewal?

renewal.
been with them for a few years.

but the $25, 200 min retention plan is pretty standard. (I got it for a friend who's only been on fido for a year).
Adding 1000 LD for $5 is easy enough.

Getting the additional 100 min daytime,
3 months unlimited data and unlimited local is something new that I didn't read before.

[lofony]

renewal.
been with them for a few years.

but the $25, 200 min retention plan is pretty standard. (I got it for a friend who's only been on fido for a year).
Adding 1000 LD for $5 is easy enough.

Getting the additional 100 min daytime,
3 months unlimited data and unlimited local is something new that I didn't read before.

Yeah you are right. 3 months unlimited data and unlimted local callings is new to me and i wonder how you bargain for additionals. amazing.;)

[dgege]

Yeah you are right. 3 months unlimited data and unlimted local callings is new to me and i wonder how you bargain for additionals. amazing.;)

I was able to get 6 month unlimited local calling, but I don't have anything for data.

[iwantsomedeals]

i live in vancouver

just called so i can get better deal but i didn't ask for retention or told them to cancel my account. i'm with fido since november and i told them that my minutes are low and that i'm a student and cant' pay higher than what i'm already paying and since i'm living by myself i don't have a home phone and really need more minutes

all the chick told me was to pay $10 additional for unlimited incoming calls.

i'm currently on their basic $25/month plan.

any way i can get a deal, help me out guys. :confused:>:(

[ma678]

Just got one month free data plan last night.

[MegaCreation]

i live in vancouver

just called so i can get better deal but i didn't ask for retention or told them to cancel my account. i'm with fido since november and i told them that my minutes are low and that i'm a student and cant' pay higher than what i'm already paying and since i'm living by myself i don't have a home phone and really need more minutes

all the chick told me was to pay $10 additional for unlimited incoming calls.

i'm currently on their basic $25/month plan.

any way i can get a deal, help me out guys. :confused:>:(

Are you on a contract?

[deal_with_singh]

guys i need some help getting a retention...I'm on a 3 year contract, my first year ends in this september...after the first year i am able to switch over to rogers for free....would i be able to get a retention at current times or do i have to wait? Would they just tell me to cancel since they would get the $400 cancellation fee?
My current Plan:
Fido Killer Offer
$17.50 + 911 fee + 411 fee + sys access +tax = 27.50
200 incoming and outgoing weekday minutes
unlimited evening minutes starting at 5
unlimited weekend minutes

if i would be able to get a better deal...what should i accept??

[MegaCreation]

guys i need some help getting a retention...I'm on a 3 year contract, my first year ends in this september...after the first year i am able to switch over to rogers for free....would i be able to get a retention at current times or do i have to wait? Would they just tell me to cancel since they would get the $400 cancellation fee?
My current Plan:
Fido Killer Offer
$17.50 + 911 fee + 411 fee + sys access +tax = 27.50
200 incoming and outgoing weekday minutes
unlimited evening minutes starting at 5
unlimited weekend minutes

if i would be able to get a better deal...what should i accept??

You should be able to get this same deal without paying the system access fee or any other charges. But since you're in a contract already, it might be hard to get them to give you anything. You should negotiate for a good deal BEFORE you agree to a contract...

[pipipoopee]

i live in vancouver

just called so i can get better deal but i didn't ask for retention or told them to cancel my account. i'm with fido since november and i told them that my minutes are low and that i'm a student and cant' pay higher than what i'm already paying and since i'm living by myself i don't have a home phone and really need more minutes

all the chick told me was to pay $10 additional for unlimited incoming calls.

i'm currently on their basic $25/month plan.

any way i can get a deal, help me out guys. :confused:>:(

You should keep in mind that you've only been with them for 6 months....they don't really have any reason to want to retain you with "retention plans".

And your $25 plan, is it the one that is currently listed on their website? If so, those are called "garden plans", and "garden plans" are not eligible for retention plans.

I would suggest anyone who is serious about wanting a better deal on plans with accurate information to go to howardforums.com (http://www.howardforums.com/forumdisplay.php?f=48). It is under the "The Fido Loyalty Thread - All threads related to retention, loyalty, and winback!!" near the top of the page. I noticed that the thread here is only really good for knowing what other people have or have been offered (maybe a bit like the blind leading the blind), but the offer for one person isn't always the same for another person. Most offers vary between CS reps (cause sometimes you get the luck of getting a noob CS rep who would offer you more than they should) and the status of your account with Fido. So if you want some relatively more accurate feedback on your particular scenario, I would suggest you to post there, cause there are actual Fido CS reps at that forum that would give you feedback.

By the way, I hear that there are no more retention plans at Fido. Only "loyalty" and "winback" plans now.

Hope this helps!

[MegaCreation]

By the way, I hear that there are no more retention plans at Fido. Only "loyalty" and "winback" plans now.

What's the difference?

[korjae]

Has anyone succeeded in getting deal on internet stick plan?

Reg. price is $25+tax for 500 mb a month w min. two years contract and I was looking into this cause I need backup internet plan as my cable goes down so often.

I was also thinking about possibly using iphone's data plan hooked up to my laptop but some people told me it's not allowed by fido.
Did anybody try?

Thanks.

[deal_with_singh]

You should be able to get this same deal without paying the system access fee or any other charges. But since you're in a contract already, it might be hard to get them to give you anything. You should negotiate for a good deal BEFORE you agree to a contract...

I think you got this a bit wrong...I meant that, when i purchased the iphone back in last september, I had to sign up for a 3 year contract, and this was a limited time offer, so I signed up with it, the agent told me there is nothing they can do about the other fees, there is no negotiation

[iwantsomedeals]

Are you on a contract?

i signed a 3 year contract starting November.

so no way i can get a better deal or negotiate a better deal with them?

I guess i'll have to wait till my 1 year period is over so i can threat a changeover to rogers. :cry:

[captawesom3]

i signed a 3 year contract starting November.

so no way i can get a better deal or negotiate a better deal with them?

I guess i'll have to wait till my 1 year period is over so i can threat a changeover to rogers. :cry:

um my sister signed her contract in october of 08' and i managed to negotiate a plan with fido about 6 months into it.. its not tricky. and um the contract dates didnt change too. so yeah you dont have to wait for one year.

[Dr_leXus]

Hi there,

I have a 3-years contract with Fido from November 2007 - November 2010.
I have the Couples Plan with two lines.

- 300 minutes
- Unlimited incoming calls
- Unlimited calls between couples lines.
- Unlimited e/w, after 7
- SAF and 911
- Call Display with Name Display

$93.00 per month.

I think my plan is expensive. Can I go now to retention plans? If yes, how can I do it? The retention plans = new 3 years contract or my new retention plan will ended November 2010? Or better stay with this old plan? I need two lines for me and for my wife.

Thank you very much for your advices and help.

[captawesom3]

um well your contract dates shouldnt change at all. and um I dont think it should be a problem for you to go to retentions now. just be nice. and dont be a jerk and it'll all be smooth sailing :)

[aoisora]

Hi there,

I have a 3-years contract with Fido from November 2007 - November 2010.
I have the Couples Plan with two lines.

- 300 minutes
- Unlimited incoming calls
- Unlimited calls between couples lines.
- Unlimited e/w, after 7
- SAF and 911
- Call Display with Name Display

$93.00 per month.

I think my plan is expensive. Can I go now to retention plans? If yes, how can I do it? The retention plans = new 3 years contract or my new retention plan will ended November 2010? Or better stay with this old plan? I need two lines for me and for my wife.

Thank you very much for your advices and help.

Yes, your plan is very expensive. I had a couples plan couple months ago, and paid the same price as you but with extra 300 mins, F2R, and VM. So you can call and tell them that you are feeling the plan that you are using it's very expensive and see what options they can give it to you. Usually, they will tell you that you are using Couples plan and couldn't give you the options. IF you are willing to split the line, then they probably can give you the retention plan.

For me, after I split it to two separated lines. both lines have

200 mins
unlimited incoming
enhanced VM, CID with name display
unlimited F2F
unlimited e/w after 7pm
2500 txt messages
no SAF and 911

As you read over the previous post, most people are able to get this plan or throw other stuffs such as unlimited e/w after 5pm, extra 100 mins, or 1000 LD. I didn't spent too much time on bargaining and I think the plan is already good enough for my two lines. Since it's unlimited F2F, so you and your wife will get unlimited talking between your two lines. And it saves you about $35+ per month which is no point for me to keep the couples plan. My contract remains the same and did not renew a 3 years contract. One thing that I lost was 200 mins from the couple plans, but I really don't think this is a big deal for my two lines.

Remember, if you are willing to cancel the couples plan and split it out because you won't be able to get the couples plan back. I also think FIDO discontinued it.

[Dr_leXus]

I have a 3-years contract with Fido from November 2007 - November 2010

- 300 minutes
- Unlimited incoming calls
- Unlimited calls between couples.
- Unlimited e/w, after 7
- SAF and 911
- Call Display with Name Display

$92.00 per month with TAX.

I spoke with FIDO representative 10 min ago.

They can give me minus $10 per month. I will pay $82.00 per month with TAX.

I asked about separated retention plan and they offered me $25 plan

- 200 minutes
- Unlimited incoming calls
- Unlimited e/w, after 7
- No SAF and 911

+ $10.00 F2F + $6.00 Call Display with Name Display = $41.00 per each line.

For two line I have to pay $82.00 + $9.84 TAX = $92.00

It will be expensive then I pay now.

Hm ?

[iwantsomedeals]

um my sister signed her contract in october of 08' and i managed to negotiate a plan with fido about 6 months into it.. its not tricky. and um the contract dates didnt change too. so yeah you dont have to wait for one year.

so how did you proceed to get the retention offer?

i am planning to call and tell them that i know someone who is on fido and they pay for 25 a month for 200 minutes/unlimited incoming/free evenings weekends.

and i want that deal because i'm paying 25 a month but not getting enough minutes.

can someone help me step by step.

[cortez]

Im just curous... I joined fido a couple months ago with no contract and just wondering how long until i can call them and try getting a better plan out of them.

Right now I pay $50 a month for...

$25- 100 minutes, unlimited text
$10- unlimited fido to fido
$15- Value pack with VM, CID, 5pm e/w, & unlimited internet browsing.

If anything i would just like to get more than 100 minutes.

[deal_with_singh]

Im just curous... I joined fido a couple months ago with no contract and just wondering how long until i can call them and try getting a better plan out of them.

Right now I pay $50 a month for...

$25- 100 minutes, unlimited text
$10- unlimited fido to fido
$15- Value pack with VM, CID, 5pm e/w, & unlimited internet browsing.

If anything i would just like to get more than 100 minutes.

call now and you could probably get the unlimited fdo to fido and the value pack for free

[cortez]

call now and you could probably get the unlimited fdo to fido and the value pack for free

That would cut my bill in half! would they really do this? Ive been with them just over 3 months.

[MegaCreation]

That would cut my bill in half! would they really do this? Ive been with them just over 3 months.

It wouldn't hurt to try, but remember that you might not get that good a deal. Also remember what you said you wanted: more minutes. Maybe they can throw an extra 100-300 minutes your way no charge... it really depends what you ask for and what they feel like giving you.

[Narci]

Our contracts are up and was looking for something better. Went over to a Bell store and they offered:

450 minute
Unlimited 6pm-7am
Unlimited weekends and weeknights
Caller ID
Voicemail
Bell to Bell
Unlimited Text Messaging

$31.02 total per month on a 2 year contract.

Currently I am off contract but my FIDO retention plan perviously was

200 minutes
1000 F2F
weeknight and weekends free
Voicemail
Caller ID

$31.00 a month total

Does anyone know if FIDO will offer anything close ot the Bell plan? This would be for 2 phones currently off contract and been iwth fido for 9 years or so.

[ThirteenInchMags]

I got the 25$ plan but they refuse to give me free incoming :(
How can I talk them into it?

[deal_with_singh]

Our contracts are up and was looking for something better. Went over to a Bell store and they offered:

450 minute
Unlimited 6pm-7am
Unlimited weekends and weeknights
Caller ID
Voicemail
Bell to Bell
Unlimited Text Messaging

$31.02 total per month on a 2 year contract.

Currently I am off contract but my FIDO retention plan perviously was

200 minutes
1000 F2F
weeknight and weekends free
Voicemail
Caller ID

$31.00 a month total

Does anyone know if FIDO will offer anything close ot the Bell plan? This would be for 2 phones currently off contract and been iwth fido for 9 years or so.
Fido will most likely offer something better to keep you as a customer


I got the 25$ plan but they refuse to give me free incoming :(
How can I talk them into it?
EZ, tell them bell is giving you it for that price with same amount of minutes as a special deal and unless they want to lose a customer, they should beat it

[yusof333]

Just got off the phone with a nice Fido CSR yesterday - this must be the 5th CSR I talked to in the past month. Here is what I got:

200 anytime minutes
Evenings and weekends after 5PM
No SAF and 911
Visual voice mail + call display + 2500 text messages (grand father value pack)
Unlimited Incoming
$20 monthly credit
--------------------------
Total Monthly before tax: $22.50

I thought this is a very good deal.

[steph053]

I called and got offered (2 year plan)

200 minutes/evenings at 7
unlimited incoming
fido 2 fido
callerid/vm/2500 txt
no saf or 911
free $50 LG phone (I dont really want this one.. )

all together 30 + tax

I don't think this is a good deal. I wanted something better, but the guy wouldn't budge. All he said was, since this plan isn't working for me, there is nothing he can do. Should I just leave Fido? It's been 5 years...

[Narci]

Ok..so i called and ended up with this:

2 Year contract
$50 for LG Neon (used fido dollars so basically free)

200 minutes
unlimited evening starting at 5pm - 8am
unlimited weekends
fido2fido
Voicemail
Caller ID
2500 text messages

$25 +tax (No SAF or anything else)

(CSR said i could add unlimited incoming for 45 but I declined, don't use the phone that much)

I think that's decent.

[MegaCreation]

Just got off the phone with a nice Fido CSR yesterday - this must be the 5th CSR I talked to in the past month. Here is what I got:

200 anytime minutes
Evenings and weekends after 5PM
No SAF and 911
Visual voice mail + call display + 2500 text messages (grand father value pack)
Unlimited Incoming
$20 monthly credit
--------------------------
Total Monthly before tax: $22.50

I thought this is a very good deal.

Did you have to agree to a contract?

[Lille]

im a noob, so do you call fido and say yu want a retention plan? right now im with fido for about 2yrs. i want a new plan and phone as well how do i go about getting what i want?

[Inno]

im a noob, so do you call fido and say yu want a retention plan? right now im with fido for about 2yrs. i want a new plan and phone as well how do i go about getting what i want?



Read this thread, all your questions have already been answered! It's only 266 pages!:cheesygri