Bell ADSL price match

[sergiepopov]

I tried to match Bell ADSL to Acanac, wasted at least an hour being toggled from one dept to another, anyways, they would not do. Some people may have been lucky but not me, they started giving me bs about Bell being under regulation that infact forbids them such a business practice/ Long story short, the best offer was a 24 month contract with first 4 at 29.95 +tx, and the rest at 34.95+tx. Thinking about giving Acanac a shot.

*****************************************
Bell :arrowd: :arrowd: :arrowd:

[jdsubs]

You should have tried harder. I didn't get a price match either. Same crap about government regulations.. but they did give me the first 3 months at 24.45 +tx and the remaining 9 months at 29.45 +tx for a 1 year contract.

[samson]

I called in yesterday to get my contract renewed and the best they could give me is 3 months at 29.95 and 9 months at 34.95 for a 1yr contract.

[old_type]

im on acanac now, the speed is not as consistent as bell

but majority of the time i can get 4 - 5 mbit connection going, so im happy

and the price they advertise includes taxes already for acanac

[mudman24]

I wouldnt pay anymore than 30 a month on a 1 year contrat or no contract. You should be able to get this no problems

[vpower]

correct me if I'm wrong, but bell have made download caps on new contract...right?

[Agent]

They only cap you if you don't sign a contract with them. Once you are in at least a 1 year term, bandwidth is still unlimited. I had a talk with one of the Bell reps a few weeks ago when they first brought in the caps and that's what I was told.



correct me if I'm wrong, but bell have made download caps on new contract...right?

[terrencel]

correct me if I'm wrong, but bell have made download caps on new contract...right?

I just renewed yesterday at $30 for 1 year. The CSR actually make sure
my contract has no indication of the download cap (30G?) on it. He said
sometimes, the cap is stated in the contract. So, beware!!!

[opilion]

Why stick with Bell on those terms? 1stAccess (http://1staccess.ca/) / Teksavvy (http://www.teksavvy.com/) offer better prices. Their service is rock solid, dependable and very fast.

op

[sergiepopov]

correct me if I'm wrong, but bell have made download caps on new contract...right?

yeah, it is 30 gb a month

[mudman24]

Anyone that has been with sympatico before should be able to get that cap eliminated!

[sergiepopov]

You should have tried harder. I didn't get a price match either. Same crap about government regulations.. but they did give me the first 3 months at 24.45 +tx and the remaining 9 months at 29.45 +tx for a 1 year contract.

I will definitely try it again tomorrow but this time if it doesn't go through I will cancel it. I guess there just wasn't enough determination in my voice that I'm ready to quit.

[roboninja]

I second the props for TekSavvy. Just signed up this week, and their CS department seems really helpful and knowledgable. Had to call back the next day to get the shipping guy (had a problem getting my modem), and I got everyone's name, including a nickname even. Made me feel that I was not talking to some faceless corporate structure, but to actual people that were trying to help.

[Trexim]

I would check http://www.canadianisp.com/ and http://www.dslreports.com/forum/canbroadband before making any decision.

Lots of knowledgable folks at http://www.dslreports.com

[vsavka]

2 months ago i called bell to price match acanac, they didnt want to price match. after talking for about 20 min, they gave me an offer $20/month for first 3 months, and then 24.99/month for the next 6 months, without a contract, can cancel any time. Yet for past 5 days my inet wasnt working at all, someone took out my dsl card or something at the main box.

forgot to mention that my cap was 60gb a month, so thats not bad

[leolee_ca]

I got a $27.81 (including tax) deal for a one-year contract with Bell, because I told the rep that I didn't have to rent the modem. The rep couldn't remove the modem from the package, but he could wavie the fee. :cheesygri

[bellyfull]

Are these prices for the High Speed access with regular cost of $46.95? If so, that's great savings!

[torontodragon]

Do you think rogers will also PM with ACANAC?

[vpower]

Why stick with Bell on those terms? 1stAccess (http://1staccess.ca/) / Teksavvy (http://www.teksavvy.com/) offer better prices. Their service is rock solid, dependable and very fast.

op

I'm in Montreal and I use the dry dsl option

[sergiepopov]

ended up signing 1 yr contract, 30 even plus tx on top - I think it's marginally warm deal, on the bright side, never had a problem with sympatico..

[en1gma]

another vote for teksavvy. fantastically reliable and great service.
if you use your service for anything other than basic surfing (especially voip) I would not use anyone else.

Its not a "deal" if the product and service are poor.... teksavvy is good on both counts

[andjules]

I've been with a few 3rd party DSL folks at home/office after finding 2nd rate service and idiotic customer support with Bell several years ago. I never expected better service from the 3rd party DSL providers (and I didn't get it), I just figured if I am going to be treated like crap, I might as well avoid paying Bell's premium ;-)

When I moved into a new apartment in August, I was ready to go dry loop, so I went back to Bell (they have a surcharge if you go with 1/2 speed or a third party, but they waive it for normal high speed), and I have to say...
they have actually been surprisingly rock-solid.
when I signed up, I got to talk to the special group that deals with dry loop, so customer support was a notch better than usual (or maybe i just got lucky), and everything has been so reliable I haven't had to call since (so maybe there CS is as bad as ever - I'm just happy I haven't had to find out)!

Believe me, after years of fights with pathetic CSRs on the phone, I HATE to give Bell a compliment, but my Dad is on 3web now and he has relatively frequent interruptions. I haven't had any glitches, even using DDNS and running a (exremely low traffic) server on port 80.

[Trigger]

I've been with a few 3rd party DSL folks at home/office after finding 2nd rate service and idiotic customer support with Bell several years ago. I never expected better service from the 3rd party DSL providers (and I didn't get it), I just figured if I am going to be treated like crap, I might as well avoid paying Bell's premium ;-)

When I moved into a new apartment in August, I was ready to go dry loop, so I went back to Bell (they have a surcharge if you go with 1/2 speed or a third party, but they waive it for normal high speed), and I have to say...
they have actually been surprisingly rock-solid.
when I signed up, I got to talk to the special group that deals with dry loop, so customer support was a notch better than usual (or maybe i just got lucky), and everything has been so reliable I haven't had to call since (so maybe there CS is as bad as ever - I'm just happy I haven't had to find out)!

Believe me, after years of fights with pathetic CSRs on the phone, I HATE to give Bell a compliment, but my Dad is on 3web now and he has relatively frequent interruptions. I haven't had any glitches, even using DDNS and running a (exremely low traffic) server on port 80.

Mr. Sabia, you should know better than to be posting on this forum! Don't you have other things to do?

[Rocklegend]

BELL SUCKS! Poor Customer Service, Sucky support -- stay away from them like the plague.

[Trigger]

BELL SUCKS! Poor Customer Service, Sucky support -- stay away from them like the plague.

Ted, just because Mr. Sabia had to get his plug in.. doesn't mean you have to do the same. Cmon guys, go run your businesses!

[Cyber6]

I will definitely try it again tomorrow but this time if it doesn't go through I will cancel it. I guess there just wasn't enough determination in my voice that I'm ready to quit.

BINGO!!!

You have to realize that you have nothing to lose. Tekksavy offers better speeds, no caps at the same price ($30/month). I was 24.99/month for a year with Bell, my contract end this month... if they don't offer me something similar I am ready to try rogers (3 months free) and Teksavvy after that. :D


C.

[Whygee]

Just to let you know, I've tried PM for myself and they offered the equivalent of 27$/month but with a 30g cap. For unlimited transfer, they gave me some bull about the CRTC and the best they offered was 34,95$.

I'm tempted to give Acanac a try, but I tried their VOIP service before and I had to return it.


Can someone who switched from Bell tell me if the their service is reliable and if the d/l speed is the same on Acanac?

[dumbass]

Last month, I tried to pricematch acanac with Bell. They wouldn't do it, but offered me $30/month on a 1 year contract. I said no, and cancelled my account.

I decided to go with Teksavvy...and I couldn't be happier!!! Teksavvy customer service is great! and the download speed is twice as fast (at least) as what I was getting with Bell. I'm definitely happy that I switched.

And absolutely no downtime as well!!!

[hothummer]

easily PMd Sympatico to Teksavvy... got $29.95/month, no contract and NO bandwidth limits..

For those who don't succeed, call back!! You are dealing with CSR drones who are programmed to say "No" hundreds of different ways.. Just be nice and ask them what they can offer to keep your business... Mention the specifics of the $29.96 Teksavvy deal and be prepared to walk.

[hothummer]

Oops... forgot to mention another way to extract $50 from Ma Bell.. Buy an SPC card for $8.95 (ANYONE can buy one) from SDM...Go online to the spc website and look for the link for the Bell promo... gives you a $50 credit on your DSL!!

Hmm... spend $8.95 + tax and save $50....

me likes the smell of them apples!

[kid3]

I have a one year contact with Bell for $29.95 but every few months I have to call them because they start to charge me $34.95. Again I call to correct the problem , bang few months later it goes back to $34.95.

Does anyone else have this problem??

[one-cheap-guy]

Does anyone else have this problem??

Exactly the same! I'm at 34.95 minus 5 per month and they said 'they have to take the $5 off manually for each month'.

[silicone]

too bad teksavvy/1staccess charge so much for dryloop......... I mean why does anyone have a landline anymore if you have highspeed internet?? anyway, I don't want to open that argument cuz i'd get onto the whole question of why AOL even exists past it's first couple years.... suffice to say I was deeply disappointed to learn that if you want dryloop DSL your only option appears to be BELL......

[l0thar]

too bad teksavvy/1staccess charge so much for dryloop.........
They have to charge the customer the 'Band Rate' imposed by Bell on dry-loop service.

The only way to get dry-loop without the band rate fees is to use Sympatico. They 'absorb' the cost. :P

I am in a Sympatico contract for another 5 months or so, after that, hello Teksavvy!

[Harmful]

For those wondering about Acanac's service, I would rate it as OK. Not great but not terrible either although some of the issues with the service are not their fault (I'll explain more below).

The price is $18.95/month but you have to pay for a full year upfront. One other thing is that they charge you an additional $50 for their modem. The $50 is supposed to be returned to you when you ship back their modem.

Speed-wise, I usually get the full 5 mbps but I do live close to a Bell central station. Speaking of Bell, they are most likely the cause of the occasional speed cuts that I experience. I've been cut twice since I started using Acanac (2 months). The speed gets reduced down to 1 mbps. I've noticed that the cuts come after days when I've used a lot of bandwidth.

The connection does seem to drop occasionally although it doesn't happen very often. Subjectively, it seems like the connection drops a little bit more often than Bell.

The solution to the reduced speed is to send an email to Acanac and ask them to send a ticket to Bell to have your profile changed. So far, they have gotten the speed back up to a full 5 mbps within one or two business days.

Considering how bad Acanac's customer service has been rated, I'm surprised to have found their email support to be very good. I also had to get them to send me a new modem because mine suddenly died. Acanac responded to my request again within one business day and I'm waiting for the modem to arrive (been 6 days so far).

So in summary, Acanac is not bad; just not great either (partly blame Bell).

I hope my fellow RFDer's found this mini review helpful.

[samson]

suffice to say I was deeply disappointed to learn that if you want dryloop DSL your only option appears to be BELL......

I am in the same situation as well for dry-loop. Band rate for me (estimated by Teksavvy) was about 10$ per month. So i am stuck with BELL as it is a better deal ($29.95) for me. If Tekksavvy drops their rate to anything like ACANAC yearly contract, I would definetly re-consider

[beetgrey]

So in summary, Acanac is not bad; just not great either (partly blame Bell).

I hope my fellow RFDer's found this mini review helpful.

Thanks, I will give Acanac a try, I just need the network is on, donot care too much on the speed. Only need use telnet to do my job, :)

[The Singing Detective]

My Bell bill just jumped from $22 to $27... someone missed a credit... sigh.

Anyone had any luck demanding that they mark these things permanently?

(Yes, I am aware I have a stupidly good deal for High Speed - one Bell rep got downright offensive about it. I fixed her wagon... :lol: )

[adrianf74]

I have a one year contact with Bell for $29.95 but every few months I have to call them because they start to charge me $34.95. Again I call to correct the problem , bang few months later it goes back to $34.95.

Does anyone else have this problem??

Mine's even worse. Since I moved into my most recent place (for the last year), I've received a FINAL BILL every month and a cheque for $2.xx which was the overpayment. :D

I recently renewed my contact (October) for $34.95/mth (including modem) but after talking to the folks in the retention department, I had them drop me to $28.95/mth (still unlimited, no cap). (I.e., $34.95/mth - $6 recurring credit) and got two months free!

My Bill showed up last month AS WELL as a COLLECTION NOTICE after they had supposedly "resolved" my problem with the final bill. The Collection Notice was recalled before I called both the agency and Sympatico's business office. When my following Bill arrived my rate was back to $46.95! I called the Business Office for the umpteenth time and hopefully they've resolved it.

I'm at that point where I'm just willing to walk from Sympatico since they can't get their act together.

[adrianf74]

My Bell bill just jumped from $22 to $27... someone missed a credit... sigh.

Anyone had any luck demanding that they mark these things permanently?

(Yes, I am aware I have a stupidly good deal for High Speed - one Bell rep got downright offensive about it. I fixed her wagon... :lol: )

Some of the CSR's are clueless. They can AUTOMATICALLY give you the credit every month (I've seen it first hand). Tekksavvy seems to be the better bet in town these days.

[Chinko]

There's a promotion on bell.ca, you can call them and get 0$ first 3 months, 19.99$ for next 3 (month 4 to 6) and then 29.99$ for the last 6 months. No other fees, get them to remove activation fee and BW cap.

Oh and I will avoid commenting (more like ranting) on Bell CSRs and their "supervisors". They have reliable lines and routing.

[GoogleFish]

There's a promotion on bell.ca, you can call them and get 0$ first 3 months, 19.99$ for next 3 (month 4 to 6) and then 29.99$ for the last 6 months. No other fees, get them to remove activation fee and BW cap.


Can you provide a link on bell.ca for this? Can't find it on their site ... or did you just argue with them for this rate?

[jamewoong]

My contract will end in 2 weeks. Will they call me to renew it or they will renew by their own?

I've heard that we can suspend our account to get $10/month for the HS with Tekksavvy. Anyone know something about this?

[Chinko]

Can you provide a link on bell.ca for this? Can't find it on their site ... or did you just argue with them for this rate?
It might be a Quebec only promotion, give it a try and good luck :)
Bell.ca (http://www.bell.ca/shopping/PrsShpInt_Hsp.page?language=en&region=QC&languageToggle=true)

[ssiwani]

I am not getting good speeds with acanac, their customer service is limited hours.
I've had problems when my service was disrupted on certain weekends, and it would start working on it's own. I would have preferred paying a little extra for the less headache over the year.

[blokie]

There's a promotion on bell.ca, you can call them and get 0$ first 3 months, 19.99$ for next 3 (month 4 to 6) and then 29.99$ for the last 6 months. No other fees, get them to remove activation fee and BW cap.

I just checked their web site and its for basic lite. Look under Internet then promotions

[Chinko]

It's not Basic(512kb/s, reg. cost 22$ anyway), I have it and it's working at expected speeds of 5Mb/s. It is under Internet/Promotion section of bell.ca website, but you might get something different if you're not in Quebec (you can choose your province from the top right list option).

[one-cheap-guy]

This is BS, why is Quebec so much cheaper than Ontario!

Limited time offer: first 3 months free!²
$19.95/month for months 4 to 6

Regular Price: $32.95/month

http://www.bell.ca/shopping/PrsShpInt_Hsp.page?regionToggle=true&languageToggle=true&_windowLabel=internetBrowse_2&region=QC&language=en

[traxxter]

I called in back in Nov. Told them I would cancel if I don't get better rate. Got $34.95/month on one year contract. $15 off what I was paying before, so I was happy. BUT... people be aware, check your bills!

Last three bills I've received they are still charging the old rate + MSN premium services $6 month. I've called in after every bill and told them to start charging correct amount and get rid of that stupid msn service that I've never ordered. Every time they tell me that now it's fixed blah, blah... If this still happens I will cancel, I am not Bells private bank loaning them +$20 every month and spend my time on the phone trying to adjust the bills.

People check you bills!

[98vtec]

I'm in Quebec and just got the same deal:

Months 0 - 3 = free
Months 4 - 6 = $19.95
Months 7 - 12 = $32.95
Activation fee of $35.00 waived if you provide proof that you were a Videotron internet subscriber..

Great deal..
I was paying over $480 / year with Videotron
No I will pay $257.55 / year with Sympatico for virtually the same type service.. (5 Mbps)
:razz:

[Thanh]

Last three bills I've received they are still charging the old rate + MSN premium services $6 month. I've called in after every bill and told them to start charging correct amount and get rid of that stupid msn service that I've never ordered. Every time they tell me that now it's fixed blah, blah... If this still happens I will cancel, I am not Bells private bank loaning them +$20 every month and spend my time on the phone trying to adjust the bills.

People check you bills!

That's exactly why I will not jump on any Sympatico promotion, no matter how appealing it might seems. I've had tons of billing errors/issues with Sympatico. I use Rocler.com (a third-party DSL provider) and I like the fact that they send me a bill every month instead of that pre-approved billing crap.

[Tsukagi]

I'm in the Thornhill area, I was/still am, w/ Primus for the past 5 months, untill it died 2 weeks ago. No service @ all, i'm on lvl 2 tech support, and i don't think they can fix it. So...I signed up to ACANAC hoping my dsl will work w/ them. Just waiting for the modem to arrive. Also, the bell guys told me that sympatico isn't available in my area...weird huh.

[exnihilio]

I had heard that Quebec would be one of the first provinces to get DSL2. Thus Bell is taking a pre-emptive stance on trying to retain for cheaper prices so long as you lock in for a period.
Once DSL2 is in full swing then pricing will need to be adjusted (likely lower)


This is BS, why is Quebec so much cheaper than Ontario!

Limited time offer: first 3 months free!²
$19.95/month for months 4 to 6

Regular Price: $32.95/month

http://www.bell.ca/shopping/PrsShpInt_Hsp.page?regionToggle=true&languageToggle=true&_windowLabel=internetBrowse_2&region=QC&language=en

[adrianf74]

That's exactly why I will not jump on any Sympatico promotion, no matter how appealing it might seems. I've had tons of billing errors/issues with Sympatico. I use Rocler.com (a third-party DSL provider) and I like the fact that they send me a bill every month instead of that pre-approved billing crap.

I don't do pre-approved billing and never have. I have them bill me and I pay via online banking like any other bill. I still get to see a slew of mistakes as I have in the past few weeks - don't blame you for going to another provider. If I can find a provider AS STABLE as Sympatico (not including mail servers) and allows unlimited bandwidth for $30 or less per month with constant connection speeds of close to 500k/sec, I'm in.

[Beradon]

Even though the Quebec deal sounds nice, don't forget there is a 30GB combined UL/DL cap.

[cdsoundtr]

I just called bell Sympatico, they offered me a 1 year contract, 6 months for 29.95, 6 months at 34.95. How does this compare to everyone else? Located in Ontario

[sergiepopov]

I just called bell Sympatico, they offered me a 1 year contract, 6 months for 29.95, 6 months at 34.95. How does this compare to everyone else? Located in Ontario

well, I basically got the same offer, I am paying 30 even plus taxes on a year contract. however, I must say that they tried to pull a trick on me, actually just a couple of days ago, I got a call from a Bell rep and she's wondering if I would like to consider to sign a contract. I said I'd already signed up and then she goes, ok I can see that it's 34.95 plus tax, I almost had a fit there because it took me 3 phone conversations and a tonne or their crap to get to 30 bucks per month. So, bewildered, I said that I signed up only when I was offered 30, so she puts me on hold and few minutes later she goes fine, you are at 30 plus taxes for a year. Man, I am telling these people will go an extra mile to reap every bit out of you.

[Oscar11]

well, I basically got the same offer, I am paying 30 even plus taxes on a year contract. however, I must say that they tried to pull a trick on me, actually just a couple of days ago, I got a call from a Bell rep and she's wondering if I would like to consider to sign a contract. I said I'd already signed up and then she goes, ok I can see that it's 34.95 plus tax, I almost had a fit there because it took me 3 phone conversations and a tonne or their crap to get to 30 bucks per month. So, bewildered, I said that I signed up only when I was offered 30, so she puts me on hold and few minutes later she goes fine, you are at 30 plus taxes for a year. Man, I am telling these people will go an extra mile to rip every bit out of you.

is this with unlimited BW?

Think I'm going to call today.. what dept. do I go to first?

[sergiepopov]

is this with unlimited BW?

Think I'm going to call today.. what dept. do I go to first?

It's unlimited bw, there is a direct line that cuts through "Emily" crap, but I can'r remember it now.

[Oscar11]

how prepared do I have to be?

ie. should i have a bunch of competitors rates etc..?

[one-cheap-guy]

It's unlimited bw, there is a direct line that cuts through "Emily" crap, but I can'r remember it now.

310SURF

[Chinko]

A CSR just confirmed there's no unlimited BW anymore. Old and new customers are all on a 30GB cap, apparently because of some "illegal downloading countermeasure" crap. Just call to be sure, I just did.

[adrianf74]

A CSR just confirmed there's no unlimited BW anymore. Old and new customers are all on a 30GB cap, apparently because of some "illegal downloading countermeasure" crap. Just call to be sure, I just did.

Wrong. I spoke with a CSR last week and was told that the caps are for new customers ONLY and NOT existing ones.

[Cyber6]

A CSR just confirmed there's no unlimited BW anymore. Old and new customers are all on a 30GB cap, apparently because of some "illegal downloading countermeasure" crap. Just call to be sure, I just did.

I just renew my contract for $24.99/month high speed with no caps. I especifically asked for "NO CAPS". She confirmed that only new clients were getting capped.


C.

[samson]

I just renew my contract for $24.99/month high speed with no caps. I especifically asked for "NO CAPS". She confirmed that only new clients were getting capped.


C.


Ditto..i renewed at 29.95 for 12 months and re-confirmed about 5 times that there was no caps. She said I would be getting unlimited access since I am an existing customer. Also, the contract did not specify that there would be any caps as stated in the "service and agreement"

"
The Sympatico High Speed Internet service includes:
#
......
2. depending on the particular Service offering available to and selected by you: (A) unlimited bandwidth usage; or (B) bandwidth usage with a limit on the combined download (from the Internet to you) and upload (from you to the Internet) bandwidth activity. In the case of (B), this limit will be identified to you prior to placing an order with Your Service Provider."

[synaptech]

I dumped Bell internet due to billing problems. I am using Acanac right now and it has not been without problems, but they upgraded their interconnect with Bell last night and speed is reasonable now.

[samson]

how prepared do I have to be?

ie. should i have a bunch of competitors rates etc..?

Be prepared with Cable internet rates. They do not match DSL as far as I know.

[samson]

I dumped Bell internet due to billing problems. I am using Acanac right now and it has not been without problems, but they upgraded their interconnect with Bell last night and speed is reasonable now.

What speed do you get now?

[synaptech]

What speed do you get now?

I am downloading so I can't check reliably right now, however, immediately after the upgrade I went to 2600 kbps d/l. My area is not 5Mbps yet.

[adrianf74]

Be prepared with Cable internet rates. They do not match DSL as far as I know.

They may not match DSL rates, however, they will get you to $28.95 or maybe better. Most people I know are either at $32.95 or $28.95.

[sergiepopov]

how prepared do I have to be?

ie. should i have a bunch of competitors rates etc..?

In my opinion, you have to show them that you are ready to go with a competitor, show them that you've done your research, I m thinking now that it's best not to waste time with reps, go straight to supervisory/management level, otherewise you will be on hold for 45 to an hour combined.

[skywalker]

I just renew my contract for $24.99/month high speed with no caps. I especifically asked for "NO CAPS". She confirmed that only new clients were getting capped.


C.

I signed as new client. But confirmed there is NO CAPS if with a contract (I'm in 1-year contract).
If no contract, yes there will be 30GB caps.

[eyesonme]

Hi , guys, need your advice here.
I live in Quebec and at the end of last year, I renewed my sympatico which offered 1month free, 2-6month 19.95/month, 7-9month 30/month and 10-12month 35/month. The thing is I was on an unlimited contract and the agent said NO CHANGE if I renew it. After I signed the new contract, i found I was charged 30$ EXTRA/month for the bandwidth. Then I realize there is 30G bw cap and the agent lied on that point. He should have told me in the first place. I didn't pay enough attention at the contract since something he promised on the phone was NOT written in the contract either. So I though it was just a nominal contract on the table. The manager doesn't want to change anything since she said I already signed the contract. She did check the conversation/notes between agent and me. The guy didn't mention anything regarding bw change at all.
So guys, what I can do next? many thanks.

[cantoron]

Hi , guys, need your advice here.
I live in Quebec and at the end of last year, I renewed my sympatico which offered 1month free, 2-6month 19.95/month, 7-9month 30/month and 10-12month 35/month. The thing is I was on an unlimited contract and the agent said NO CHANGE if I renew it. After I signed the new contract, i found I was charged 30$ EXTRA/month for the bandwidth. Then I realize there is 30G bw cap and the agent lied on that point. He should have told me in the first place. I didn't pay enough attention at the contract since something he promised on the phone was NOT written in the contract either. So I though it was just a nominal contract on the table. The manager doesn't want to change anything since she said I already signed the contract. She did check the conversation/notes between agent and me. The guy didn't mention anything regarding bw change at all.
So guys, what I can do next? many thanks.

Call their billing department and argue with the thing. They should have the records so you may get a better deal..

[cknewdeal]

Hi , guys, need your advice here.
I live in Quebec and at the end of last year, I renewed my sympatico which offered 1month free, 2-6month 19.95/month, 7-9month 30/month and 10-12month 35/month. The thing is I was on an unlimited contract and the agent said NO CHANGE if I renew it. After I signed the new contract, i found I was charged 30$ EXTRA/month for the bandwidth. Then I realize there is 30G bw cap and the agent lied on that point. He should have told me in the first place. I didn't pay enough attention at the contract since something he promised on the phone was NOT written in the contract either. So I though it was just a nominal contract on the table. The manager doesn't want to change anything since she said I already signed the contract. She did check the conversation/notes between agent and me. The guy didn't mention anything regarding bw change at all.
So guys, what I can do next? many thanks.

yeah why should you pay for bandwidth if you were an existing customer, call and complain and threaten to leave and you'll see them scurry on the phone to keep you.

[kid3]

Boy it seems getting a good deal with Bell is getting tougher, or was it just my luck I got a tough CSR. I was on the phone for at least an hour trying to get a good deal. Best the offered was $29.95 for one year contract.

How do people like Acanac?

[S150PM]

yeah why should you pay for bandwidth if you were an existing customer, call and complain and threaten to leave and you'll see them scurry on the phone to keep you.
In Quebec, even you're existing customer if you resign new contract, you will be cap at 30GB.

http://www.dslreports.com/forum/remark,17646413~start=20


Hi , guys, need your advice here.
I live in Quebec and at the end of last year, I renewed my sympatico which offered 1month free, 2-6month 19.95/month, 7-9month 30/month and 10-12month 35/month. The thing is I was on an unlimited contract and the agent said NO CHANGE if I renew it. After I signed the new contract, i found I was charged 30$ EXTRA/month for the bandwidth. Then I realize there is 30G bw cap and the agent lied on that point. He should have told me in the first place. I didn't pay enough attention at the contract since something he promised on the phone was NOT written in the contract either. So I though it was just a nominal contract on the table. The manager doesn't want to change anything since she said I already signed the contract. She did check the conversation/notes between agent and me. The guy didn't mention anything regarding bw change at all.
So guys, what I can do next? many thanks.
You can see your contract is "Unlimited" or 30GB by using this link, need to log on to your Bell account in order to see.

http://www.bell.ca/bandwidthusage

If you can't fight with Bell for adding the "Unlimited" bandwidth to your contract and you don't want to cancel your contract.

You can ask them to give you the current Quebec promotion

Limited time offer: first 3 months free!²
$19.95/month for months 4 to 6
$32.95/month for months 7 to 12

So average you will pay around $21.5 / month for limited bandwidth 30GB / month

Now if you want unlimited, you can buy Teksavvy Unlimited DSL login for $10 / month

http://www.teksavvy.com/res_unldsllogin.htm


Or you can cancel Bell pay $100 cancelation fee and go with other ISPs. But if you use DSL dry loop then better stay with Sympatico since they won't charge you the dry loop fee, while other ISP will charge you extra $10 / month dry loop fee (because Bell charge them).

[mudman24]

Best I could do is 29.95 no cap and i have been with sympatico almost 10 years now so i wouldnt expect to get less if your looking for unlimited. Oh also got a year security with it.

[Mootso]

I'm from Quebec and I was paying 39.95/month. I called and got 29.95/month. The contract did not state that their was any bandwidth cap, and I asked the CSR and she said it was unlimited. So I'll wait and see...

[martianmarvin]

I'm from Quebec and I was paying 39.95/month. I called and got 29.95/month. The contract did not state that their was any bandwidth cap, and I asked the CSR and she said it was unlimited. So I'll wait and see...
Just got of the phone with Bell, when I originally spoke with a CSr a couple of days ago she said there would be no cap and when I received my contract there was a cap of 30Gb upload and download. I called back and the CSR said that there is a cap and there ws nothing I could do about it and all new contracts now have a cap. I cancelled my service, now I need to find a new provider, any suggestions? Bell sucks ***** :mad:

[Chinko]

Just got of the phone with Bell, when I originally spoke with a CSr a couple of days ago she said there would be no cap and when I received my contract there was a cap of 30Gb upload and download. I called back and the CSR said that there is a cap and there ws nothing I could do about it and all new contracts now have a cap. I cancelled my service, now I need to find a new provider, any suggestions? Bell sucks ***** :mad:

Did you get a penalty fee of 100$ for early cancellation because you had a contract?

Bell definitively have horrible issues with their information system. Nothing seems to be consistant. Here's my horror story.

I got a deal in december from bell.ca for 3 months free, 4-6 month 9.99$ and after that 29.99$. At billing time they charged me 30$ penalty because of BW use even if I only used 4-5G... I was for some reason on Basic DSL (They were gonna charge me 29.99$ for Basic, which costs reg. 22$...) I called and complained, but they denied I had a contract for high speed and even denied the last 6 months on my contract to be 29.99$. They said my contract was for Basic and I would pay 20.99$ for last 6 months even though I told them I received an email confirming I had 29.99$... The problem was, on the email, it didnt say it was High speed, so I had to agree to change my contract to the "Quebec promotion".

Ok, so I got owned, but it's not that bad. Next bill I got they still charged me 30$ BW, I called and they removed it, and I insisted on changing the erroneous status of my account from Basic to High speed so no more BW charges for uses of a few GB... So they did. I just checked my account today and I'm on High speed (yay!) but I have a cap of 2GB... WTF! So stupid I tell you...

So wrong. For a business of that size, it shouldnt be acceptable.

[skywalker]

In Quebec, even you're existing customer if you resign new contract, you will be cap at 30GB.



I am in Toronto. Just signed 1y contract with first month free and 2-6 $25/m, 7-12m full price. I was told it's NO CAPs for new client with contract. (30GB caps for new client without contract).
Is that right?

[S150PM]

I am in Toronto. Just signed 1y contract with first month free and 2-6 $25/m, 7-12m full price. I was told it's NO CAPs for new client with contract. (30GB caps for new client without contract).
Is that right?
I heard for Ontario, if you sign contract it is usually unlimited.

But from this thread

. Bandwidth Phase 2 Changes effective Jan 21st:

. Introduce a 30GB threshold on all new Ontario HS and Ultra contract
offers (including HS Fusion offers)


http://www.dslreports.com/forum/remark,17646413~start=20

So better check out, you can see if you have unlimited or not go here, log in and check to see if you have "Unlimited" or "30GB"

http://www.bell.ca/bandwidthusage

Unlimited
http://img264.imageshack.us/img264/3811/unlimitedyg9.jpg

30GB
http://img19.imageshack.us/img19/6733/30gra0.jpg

[ipxxx]

When trying to access that link I get strange errors.
When going through my billing page and searching for "bandwidth" -> clicking the first link. I get:

"Access to this service is momentarily unavailable. Please try again in a few minutes. We apologize for this inconvenience."

Yesterday I checked and it worked..didn't notice it saying "unlimited" or "30GB" anywhere though. Perhaps they are updating my service to 30GB since my promotion is ending...sucks

[wintermute]

Wanted to contribute to this thread after it helped me get hooked up with Bell DSL at a great price. I'm an existing customer for Bell DSL for about a year in Toronto. I called in today and informed them that I've seen some very competitive internet packages out there that are identical to theirs. I told them that the prices they were offering were $29.95 a month and asked what Bell can do to retain my business. I was very lucky in the fact that the CSR I got didn't even argue with me and said "Hell yeah! Of course we'd love to retain your business. We can definitely match your stated price". No Lie. I was so shocked! Did DSL go down in price and I didn't hear about it? Maybe I'm a fool? Well, she did just that a matched the price for 12 months. She informed me that after the 12 months the rate would go up to normal again. I asked if they could provide maybe some sort of contract to lock in my price for the following year as well. She said they don't have such things and I'd have to call in next year and that it ALL DEPENDS ON WHO YOU GET ON THE PHONE. Damn! She says if I get her again she'd be cool with everything but it could be some other dude. Well, that definitely verifies everyone's understanding that its all about who you get on the other line. I guess I really lucked out.
BTW I asked bout the bandwidth cap and she said I've got unlimited but new customers are capped at 30GB.

[martianmarvin]

Did you get a penalty fee of 100$ for early cancellation because you had a contract?
Bell definitively have horrible issues with their information system. Nothing seems to be consistant. Here's my horror story.

I got a deal in december from bell.ca for 3 months free, 4-6 month 9.99$ and after that 29.99$. At billing time they charged me 30$ penalty because of BW use even if I only used 4-5G... I was for some reason on Basic DSL (They were gonna charge me 29.99$ for Basic, which costs reg. 22$...) I called and complained, but they denied I had a contract for high speed and even denied the last 6 months on my contract to be 29.99$. They said my contract was for Basic and I would pay 20.99$ for last 6 months even though I told them I received an email confirming I had 29.99$... The problem was, on the email, it didnt say it was High speed, so I had to agree to change my contract to the "Quebec promotion".

Ok, so I got owned, but it's not that bad. Next bill I got they still charged me 30$ BW, I called and they removed it, and I insisted on changing the erroneous status of my account from Basic to High speed so no more BW charges for uses of a few GB... So they did. I just checked my account today and I'm on High speed (yay!) but I have a cap of 2GB... WTF! So stupid I tell you...

So wrong. For a business of that size, it shouldnt be acceptable.
No contract so no early termination fee:)
Bell has alot to learn when it comes to customer service, when someone almost comes right out and say's I'm lying when I mentioned that I specifically asked the CSR when I negotiated the deal if there were any caps, and she said no because I was an existing customer, and basically renags on the deal, to me that is unacceptable business tactics and does'nt give a *uck about the customer! So long Bell hope your servers all crash at the same time:evil:

[skywalker]

I heard for Ontario, if you sign contract it is usually unlimited.

But from this thread


http://www.dslreports.com/forum/remark,17646413~start=20

So better check out, you can see if you have unlimited or not go here, log in and check to see if you have "Unlimited" or "30GB"

http://www.bell.ca/bandwidthusage

Unlimited
http://img264.imageshack.us/img264/3811/unlimitedyg9.jpg

30GB
http://img19.imageshack.us/img19/6733/30gra0.jpg

Thanks for the infor. I'll check once got activated.

[tkshum]

I called Bell on Jan 20, and asked them to price match Acanac, but they said no the first time. The second time I called on Jan 23 and ready to cancel my internet with Bell, I told the csr about Acanac and the reason for cancelling, she talked to her supervisor, and said they will price match for a 1 year contract. I haven't receive the bill yet as I am still on the previous contract at $35 + tax.

It all depends on the csr. So keep trying until you get a good csr.

[sshe11]

Does TekSavvy throttle torrents ???

[sshe11]

Does TekSavvy throttle torrents ???

Anyone ??

[Thanh]

Anyone ??

No they don't restrict or control trafic in anyway.

[sshe11]

No they don't restrict or control trafic in anyway.

shweeeet ... I think i'll make the switch from rogers ...

[dirtmover]

Another happy Acanac customer here. Happy with the speed (4-4.5Mbps), CS was fine on the couple of teething issues I had, price is awesome. For me they have delivered what they advertised.

So why does everyone waste time dicking around with Bell and Rogers. If they can't give me the price without farting around with PMs, I'm not interested in doing business with them!

[who_ca]

I managed to have Bell pricematch Acanac for one year (back in September). I had to agree to a 1 year contract for $34.95 and then they provided a monthly credit to my account to bring me up to the Acanac price of around $20/month.

The first time I tried, I didn't have any luck. I eventually found a CSR that was willing to pricematch, but I had actually gotten to the point of cancelling Sympatico.

I did actually switch to Acanac (and I still had Sympatico as it takes 30-days to cancel). I had some reliability concerns with Acanac (their DNS went down for a good 24h during my first week so I decided not to stay with them).

I called up Bell, to try again.. they saw I was cancelling and offered the pricematch to keep me. It all seems to depend on the Bell CSR you get.

I went through tonnes of headaches with Bell to get them to bill me correctly on this pricematch though... so while I'm getting a very good deal, I'm not sure it was worth all of the hassle.

Once my pricematch year is up, I'll try to have them pricematch Acanac again. Otherwise, perhaps they can pricematch Tekksavy. If not, I'll likely switch to Tekksavy.

[Mootso]

Did Bell lower their High Speed Internet pricing to 32.95 per month in Quebec? If so, my price match with TekSavvy doesn't mean much, 32.95 compared to 29.95.

[jamewoong]

Got a new contract for 1 year with [19.99 for 3 months and 29.99 thereafter] with UNLIMITED bandwidth without problem. It will be effective the next week when my contract will ended. :) I think it's already a good deal for people who live in Quebec since lots of people got renewed their contract for 34.95. Also, Ontario and Quebec deals are not the same! Don't know why, but ontario people can get a cheaper price... Like getting what I've got without contract. Anyway, you need to know how to communicate for this to work. Be persistent! Don't forget that their goal is to keep their customer!

A TIPS: The more old (customer) you are with them, the better deal you can get if you know how to deal. If you are with them for let say 3 years, tell them that: Come on, I've been supported your company for at least 3 year, so why don't you just give me that deal...? I'm asking this because you know that actually, you have lots of concurrence, so we really don't know what will happen to the next months... I just don't want to be the loser... With a contract for 1 year, everything could happen. I just want to be safe. :cheesygri

My step:
1. Ask them for a deal (what deal will you give me?), then bring another ISP which has a better deal.

They will say: Please wait me few minutes so that I could check the system...
--> They will come and bring you a deal. Now time to negotiate! :)

One last point, ask them for the UNLIMITED service, not the CAPPED one! If not, you'll regret for the verbal contract on phone as they record the conversation... So, they have proof.

If the deal you are proposing is not accepted (don't try to be too exagerated), then just hang on the phone and wait few hours... then call them back to talk to another person.

Good luck.

[jamewoong]

Did Bell lower their High Speed Internet pricing to 32.95 per month in Quebec? If so, my price match with TekSavvy doesn't mean much, 32.95 compared to 29.95.
This is the online price.

If you call them, you need to remind them, if not, they will bring up the 34.95! Don't get cheated!

[coolcoolfi]

Time to swtich to Rogers!

[billybee]

Having a heck of time with Rogers. Call customer support and they say everything is fine. Meanwhile internet is crawling at slower than dial-up or server time-outs. What's going on?

[CDNPatriot]

What is the best bang for the buck for DSL modems for TekSavvy?

[u_vilaip]

I am in Montreal and got the contract with first month free, 19.95$ for the next five months and 32.95$ for the rest.
This contract has 30GB cap and 35$ activation fee. However, the CSR wrote a note to waive the activation fee and give me unlimited BW. But i still got charged for the activation fee, and excess BW usage...and when i called bell to request an automatic adjustment of my BW usage to unlimitted they said they can't (but i am sure they can do it since there are some old contracts that have unlimited BW), the CSR told me to call in every month to get it adjusted....it is pain in the ***** !!! that i have to argue with CSR every month.

[fonthillhdtv]

noticed while doing my taxes that my bill had jumped from 37.95 to 49.99 . Remembered reading this thread, I called custumer service and asked why they said my contract was over. I told the csr that i thought it was high. and that I would like them to come in around $23.00 .She said since you have been with us for over 10 years she could offer 24.95 for 1 year and no caps she also offered to credit back the difference back to Sept when the price went up. I got her to send me an email with the offer in writing and gladly signed on for another year.

[redflagger]

anyone in Ontario have any luck getting a 1yr contract for unlimited bandwidth for less than $30?

[ipxxx]

anyone in Ontario have any luck getting a 1yr contract for unlimited bandwidth for less than $30?

Yes..$29.95

[ak007]

Where in Ontario?

[redflagger]

Yes..$29.95

were you an a fairly new customer? where in Ontario are you? Thanks

[puroeuro]

im on look.ca DSL, its a 5mbit connection cheaper then bell, consistent never down i have been using them for 5-6 years now.

[ipxxx]

were you an a fairly new customer? where in Ontario are you? Thanks

No, I'm an existing customer of a few years now. I'm in Ottawa.

I think it's in this thread where others have gotten 29.95 or better (19.95 for the first three months, and 29.95 for the remaining) with Bell. Read the various posts prior to this one by...samson, kid3, and mudman24.

If you're a new customer you're going to have a tough time getting that price + unlimited bandwidth.

[redflagger]

which department should I be speaking to? Thanks

[tommyn]

Hi everyone,

I'm not sure whether this would be the right forum to post the question, but for those that are using Tecsavvy/Acanac service, are you guys experiencing any problems downloading BT? It was only recently that my Rogers service is not allowing this and I'm thinking of switching over to DSL...any feedback will be appreciated! Thanks.

TN

[g man]

which department should I be speaking to? Thanks

Call 310-SURF and tell them you wish to cancel your service. They will put you through to the billing dept or retention people who will ask why you are switching. Give them the 3web or Acanac numbers and see if they will match it. As has already been mentioned, if you are a long time customer it helps to remind them of that and how you would like to stay if they can match the other offers.

[Dota]

I got first month free, next 2 months at 20 and rest of the year at 34.95

[Dota]

which works to about 29.50 per month

[ould]

I just called Sympatico as I am thinking of switching from Rogers over to them to save a bit of money. The best deal the rep I spoke with could give me was 1st month free, 6 months@$24.95 and remainder at $46.95 which I thought was rather high for the remaining months. I tried explaining I had seen customers getting better than this but he said that was the best they could offer me. I need dry-loop as I don't have a residential phone. Oh and this was with the 30gig cap. He wouldn't give me the unlimited. Is it worth it to call Bell back? Has any one called rogers to threaten to cancel and gotten better rates? I wouldn't mind staying with Rogers as it works well for my needs, but I am paying way too much right now I think compared to what other people seem to be getting from sympatico and others. Acanac seems like a good deal even with the surcharge for Dry-Loop except you have to pay up front, what happens if they go tits up?

Kevin

[ipxxx]

Has any one called rogers to threaten to cancel and gotten better rates?

I did, for fun one day because I started paying for my parents rogers internet/tv service and I wasn't going to ACTUALLY cancel because i didn't want to mess with my parents' service. But I talked to a rogers rep in the cancellation department and they offered to reduce my price by $10/month .. :P meh better than nothing.

[firechkn]

Just talke to a nice CSR at Sympatico. $24.95/1 year contract.

Better than the $29.99/1 year contract I was quoted early today.

[ould]

I called Rogers and told them I was shopping around and they knocked 20% off my bill. Not bad, better than a kick in the ***** I guess. Brings it to ~$40.month. This is for their extreme service. Normally ~$51.month. I am happy with the speed and the service so figure I will stick with em for a while longer. My bell offer worked out to ~$36/month for the 1st year and $46/month thereafter.

Kevin

[Madwand]

Just talke to a nice CSR at Sympatico. $24.95/1 year contract.

Better than the $29.99/1 year contract I was quoted early today.

I got 16 months at $30 unlimited bandwidth. They actually sell for $34.95 and give a $60 credit upfront for the remaineder of the contract. Actual price is $30 a month plus taxes.

I'd get the 24 month contract, but I think that the Toronto Hydro network downtown Toronto will work for me and I'll likely get a skype compatable phone by then.

[himanlam]

I got 16 months at $30 unlimited bandwidth. They actually sell for $34.95 and give a $60 credit upfront for the remaineder of the contract. Actual price is $30 a month plus taxes.

I'd get the 24 month contract, but I think that the Toronto Hydro network downtown Toronto will work for me and I'll likely get a skype compatable phone by then.

Did you guys ask the speed from the switch station (Bell) to your area? I asked Acanac and it only could up to 256K, Forget it!

[KAN]

What is the best price for dry DSL you can get with BELL, or any other cie ?

Is it thinkable 18.95$ a month (PM with Acanac) ?

[mr_yellow]

What is the best price for dry DSL you can get with BELL, or any other cie ?

Is it thinkable 18.95$ a month (PM with Acanac) ?

the 18.95 price is for a non-dry DSL... acanac will charge $8.50 for a dry DSL line... If this is no longer the case, someone please correct me.

[crasher]

What is the best price for dry DSL you can get with BELL, or any other cie ?

Is it thinkable 18.95$ a month (PM with Acanac) ?

I got uncapped 5mbps for $18.69/mth for 1 year from bell, but it is not dry DSL. I was lucky to get a PM

[jayk]

What does dry DSL mean?

thanks

[crasher]

What does dry DSL mean?

thanks

Where you dont need an regular activated phone working. Google for naked DSL

[mcgillhonger]

Yes, Acanac is still charging $8 on top of the $18.95/month for the dry-loop connection.

Dry DSL is a DSL internet connection without having to sign up for a telephone line (i.e. a telephone number). Most ppl including myself already have a cell phone which means my home phone is useless.

Dry-DSL saves me a bit of money because I can have DSL without needing to sign up for a phone line. Yes, I can go cable, but I don't want cable. Just another option for internet subscribers.

I'm paying approximately $23/month on a one-year term with Bell HS (5Mb, capped at 30GB) on a Dry DSL connection... which means I'm actually paying less than going to Acanac (although Acanac is unlimited downloading).

[AcanacInc]

Hello,

I am one of the owners of Acanac Inc. I am here to provide answers to users who may be getting incorrect information from other users. I am therefore here to explain our company and give you a brief understanding of what we do.


Acanac Inc. was started a few years ago. We are actually the sister company to a very large web hosting company in Canada (www.canaca.com). I know that some people have heard bad things about Canaca.com but don't believe everything you hear. I do agree that we have had our share of issues and we have done our best to address them however the negative comments are basically due to the size of our client base and the length of time we have been around ( almost 10 years). Let's face it, in reality most satisfied clients don’t post positive remarks on the web because they have incentive to do so. Dissatisfied clients do go out of their way to post negative comments in order relieve their frustration. What most people do not know is our attrition rate is less then the industry average. This tells us that we are doing something right.

Acanac was launched in order to provide triple play service to our web hosting customers and to further use our available resources.

It took the company approx 1 year to get their stuff together. The first year we had higher then average attrition rates for both voip and DSL due to the learning curve however, in the last year we have greatly improved our service and technical knowledge. Look through comments on the website and you will find the same is true. The new comments are much better then the old ones.

With respect to our connectivity. We have had a few speed issues recently but this is because of 2 things.

1. We are growing faster then expected however make no mistake about it that we are in fact upgrading as fast as humanly possible. We would like to work night and day and run some fiber lines down the road through the sewage system but unfortunitely nobody will allow us so we have to wait on Bell. Because they are a large telco it takes them longer to move due to the mountain of paper work involved.

2. Most DSL resellers are using ATM networks. Basically these ATM networks are congested. What they are doing is moving clients to the IP network. Sympatico has been on the IP network for a while and been working extremely well. Bell has spent the better part of last year telling us the service was still in testing and of course nobody was allowed on it. We have requested to be placed in their IP network because we feel it will work and it is worth the risk.. why woudn't it ? Bell uses it and they seem to be having no issue. This is one of the prime reasons that Bell Sympatico experiences no slow downs during peak hours. This has nothing to do with our network. Acanac currently has approx 2 Gbit of bandwidth available for DSL usage however our Fiber interconnect with Bell is lower.

The good news : Acanac.ca has put an order to add 1 additional GIG E line to our DSL network but on the IP network. We have been told that we should have this GIG E installed on the IP network by the end of March. We are hopping that this is done by the 24th but knowing what we know it may take 1 – 2 weeks longer. This will solve 2 problems...

1. Relieve load off the ATM network.
2. Fix our problem once and for all.

We are for competition in every way. Our pricing shows you that we are willing to take a hit and suffer in order to change the industry. We have done this through canaca.com many years ago and we will do it again for Acanac.ca

Canaca.com’s and Acanac.ca’s company owners do not own 100K dollar cars. Drive around in extremely expensive SUV’s... doing all the things that some other directors do in order to make as much as they can while everyone suffers. We are not saying that we don’t work for money and try to make money because that would be a lie, however what we are saying is that we are happy doing what we are doing because we can change things... Being like everyone else doesn't change anything other then to keep individuals paying 50 dollars per month for something that is worth 20..

Most people are asking themselves how it is possible for us to be able to do this when we are loosing money on each sale and here is the answer.

You are correct that we are loosing a few dollars per sale per month excluding extra costs such as bandwidth and technical support. A company can't sustain a loss like that and stay in business and I would agree 100% however, what everyone fails to understand is why Acanac.ca has an advantage....

Canaca.com has been around for almost 10 years. and I laugh every time I see posts like omg they are going out of business soon they can't survive. It makes me laugh because nobody seems to understand how it actually works. They go read some posts that some competitor with 100 accounts says and they buy it.. This is a prime example of a host that you should not host with because they have no idea what they are talking about... Back to my point..

Canaca.com has multiple gig E lines providing service to over 50,000 domains. Bandwidth for web hosting is outbound from our servers to the internet. This means that internet users are browsing websites on our network and therefore we are sending them the content. DSL is the opposite. Basically when our DSL clients are browsing the network they actually are grabbing content from the web and bringing it back into our network.

Canaca does not pay for both incoming and outgoing. We only pay for the higher of the two. So if canaca.com is currently using over 1 GiG E line for web hosting then the 1 GIG E is available to Acanac at no additional cost to Canaca.com.

Acanac.ca can't survive forever on this 18.95 per month unless the CRTC sets regulatory rates lower so that is why after the 1 year term the DSL goes up to a maximum of 33.95 per month based on a 1 year term. We hope to have it lower but until the CRTC set’s the new tarifs we can’t commit to anything lower.

You also may have noticed that there are a few grammatical errors in this post but I am not going to edit them. I am speaking from the heart and representing Acanac the best way I can by being completely honest.

In regards to other competitors price matching. Most companies can't do it because it is their prime business. You can't loose money if you have no other sources of income so be careful. When someone like Sympatico says they will price match they will tell you sure.. be careful that they are not referring to their light version.

In closing I would like to say that I am sorry for clients that have had to endure some up's and downs with our company as we positioned ourselves in the new VOIP and DSL industry.

If you have any questions or concerns do not hesitate to ask. In fact call our sales line or support. You will find to much of your surprise that we are not as bad as everyone claims we are. If you do your own research and stop listening to people who don't understand our company and much less understand the DSL and VOIP world you will find that you will make much better assumptions and decisions for yourself, friends, and family.

Again we are not perfect and we will never be perfect. Some clients will always fall through the cracks and we sincerely apologize for this however, if you have patience we will do our best to resolve any issues that we may have.

Best Regards,
Acanac Inc.

[diaboni]

While I respect a company taking the time responding to customer concerns, there are a couple things that concern my with your post.

First, you can claim to represent the company, but the anonymity provided through the site makes it hard to believe.

Second, you claim that incorrect information is being provided, but you don't refute the incorrect information. Other then providing a sob story over the growing pains experienced by the company you don't provide any information to convince me to subscribe to the service.

Finally, if you are an owner of the company you may want to revist the design of your website. It's pretty, but is lousy from a usability perspective, at least based on the use of a Safari browser.

[AcanacInc]

Dear Diaboni,

Thank you for your feedback. I appreciate the comments and what you have said. To your replies i provide the following answers.

My name was not announced because I do not want my name plastered all over the internet when searches are made through the search engines. I keep my personal life very private and therefore I do not feel that my name is relevant to the post. I am one of the directors of the company and I speak on behalf of myself as well as the other directors therefore on behalf ( Acanac Inc )

With respect to your comment about defending the claims. Most claims are just silly things like they can't do it, or they will be out of business, or they are crazy, etc. Some posts are legitimate in saying that we messed up somewhere and it is possible that we did but a few mistakes do not really represent our company in its entirety. I am not here to defend every post on a case by case bases. I am here to shed light on who we are, what we are doing, and where we are going.

Looking at our site I do agree that there are some things that need to be changed however we have been in talks to edit the site and change its look. We are waiting for a decision to be made in order to redesign the website.

[Mulder and Scully]

My name was not announced because I do not want my name plastered all over the internet when searches are made through the search engines. I keep my personal life very private and therefore I do not feel that my name is relevent to the post. I am one of the directors of the company and I speak on behalf of myself as well as the other directors therefore on behalf ( Acanac Inc )

Everyone can understand the desire for privacy, but you toss that out when you speak for a company and/or group of people. You either speak with your own name or go through a company spokesperson. Now you seem to be that spokesperson so act like a business professional and use your name.

Conrad Black is that you?

[ipxxx]

I'm confused...shouldn't this thread be about Bell ADSL price match not about ... Acanac stuff? Sorry your first post was too long to read in its entirety but I assume it was in defence to something...so shouldn't there be a new thread started with a title along the lines of "Why Acanac doesn't suck" or "All your Acanac questions answered here".

I'm sure we'd like to hear what you have to say ... but I think you're just cluttering this thread :(..just my opinion

[AcanacInc]

IPXXX . You are correct however I did not want to start a post and take the chance of breaking the TOS rules that redflagdeals has in place. If you would like to start a post and then copy and waste what I have said it would be greatly appreciated.

[ipxxx]

IPXXX . You are correct however I did not want to start a post and take the chance of breaking the TOS rules that redflagdeals has in place. If you would like to start a post and then copy and waste what I have said it would be greatly appreciated.

Er..no thanks, maybe someone else will and PM you aftwards but the following thread is a better place to put something like this than here: http://www.redflagdeals.com/forums/showthread.php?t=403323

[dogbolter]

Renewed my contract with Bell by calling the 310-SURF and following prompts to cancel service. Told the rep (Jennifer) that there were two competitors in the market place. (didn't even have to go through the names and plans) She immediately offered me the $29.95 with no cap, one year term.

It all depends on who you speak to.

[redflagger]

Renewed my contract with Bell by calling the 310-SURF and following prompts to cancel service. Told the rep (Jennifer) that there were two competitors in the market place. (didn't even have to go through the names and plans) She immediately offered me the $29.95 with no cap, one year term.

It all depends on who you speak to.

In the contract they sent you, did it give a higher price then the CSR will give a monthly discount per month to lower the price you pay to 29.95? That's what I was told when I was offered a contract. They also said another group will be sent a request to adjust my bandwidth to no cap since i'm currently under 30GB cap. Is this alright to do? I would have thought that the contract should detail all this.

[g man]

In the contract they sent you, did it give a higher price then the CSR will give a monthly discount per month to lower the price you pay to 29.95? That's what I was told when I was offered a contract. They also said another group will be sent a request to adjust my bandwidth to no cap since i'm currently under 30GB cap. Is this alright to do? I would have thought that the contract should detail all this.

I have been told exactly the same for 4 years now, they claim the lowest contract they can send is for $30 and they will then remove another $5 each month. And every single year without fail I've had to call and remind them, sometimes twice. Once they get your acct set to be adjusted every month automatically you should be Okay but watch your bill like a hawk.

The bandwidth adjustment part is new to me, mine has always been uncapped and no extra charges.

[mahpoaht]

I have been told exactly the same for 4 years now, they claim the lowest contract they can send is for $30 and they will then remove another $5 each month. And every single year without fail I've had to call and remind them, sometimes twice. Once they get your acct set to be adjusted every month automatically you should be Okay but watch your bill like a hawk.

The bandwidth adjustment part is new to me, mine has always been uncapped and no extra charges.

+1 Bell is notorious for overcharging. I called them twice already and my bill is still showing up $45/month :twisted:

[dogbolter]

In the contract they sent you, did it give a higher price then the CSR will give a monthly discount per month to lower the price you pay to 29.95?

Yup, contract is for $34.95 but the rep put in a $5 per month credit for the year. The actual contract does not say unlimited bandwidth but the rep was specific that it was unlimited (on my insistence) It refers to the High Speed Service Agreement which I think has been quoted here as including two options: 1) unlimited or 2) 30 Gigs

[bugmenot2]

Hello,



Since I didn't get resolution from customer service, maybe you could try to explain unauthorized credit card charges few months back on the voip service. It is very unprofessional to hike rates without customer knowledge and assume that is ok to charge increased rate on credit cards. Yes, we got email about it months later, but my credit card was already charged twice unauthorized. What are the rates going to be next month? I made my choice and I don't need to check my credit card statements any longer...

[AcanacInc]

Dear bugmenot,


We had sent out the e-mail to everyone prior to the change. I am sorry that you did not get this e-mail however this was not our intention to just hike the prices and not inform you. We send it out 1 month prior. If you did not receive it then that would lead you to perceive that we are taking your money at will and it is obviously not the case.

[bugmenot2]

Dear bugmenot,


We had sent out the e-mail to everyone prior to the change. I am sorry that you did not get this e-mail however this was not our intention to just hike the prices and not inform you. We send it out 1 month prior. If you did not receive it then that would lead you to perceive that we are taking your money at will and it is obviously not the case.

According to other customers - Acanac's forum, seems like I wasn't only one getting screwed. Email was never sent out prior the price increase. I received email on Jan. 7, title said it was 2nd notice, pretty sneaky. Anyway, I was somewhat happy with the service, but to charge credit cards unauthorized is unacceptable. Is that why billing department won't accept phone calls?

I am sorry to abuse this thread, but since my matter wasn't solved directly with Acanac I wish discuss this in public and make potential customers aware.

[AcanacInc]

I have confirmed with the Billing department and they did confirm that a mass message was sent out. Some clients claim that they did not receive it and this may be true. Maybe it went to spam box, maybe a routing issue, etc. We don't know. We attempted to send it to everyone but some people did not receive it. After it was brought to our attention a post was placed on our forums regarding the price increase.

http://community.acanac.com/acanac/viewtopic.php?t=2439&postdays=0&postorder=asc&highlight=billing&start=15

Paul's words on the post were :

"I did confirm with a the billing department that a mass email was sent out to all Voip clients. I checked the ticket system and I did find a few complaints regarding lack of notice. The majority had emails that were no longer in service, but a few had emails in good standings. From the looks of it the majority of the complaints are Acanac DSL clients who no longer have access to there old ISP email.

On Monday I will have the Billing Department send out another mass email to all Voip clients. Any one who has been charged since the price increase and has not received notice is welcomed to email the billing department and a credit will be issued for the difference."


We still stand by the fact that if you were billed and didn't receive your notice we have no issue in refunding back or giving you credit for the difference. We are not here to steal anyone's money nor has it ever been a company business model. We do what we can and sometimes mistakes are made but we try to fix them and keep on moving forward.

[hesp]

perhaps they should have sent a letter in the mail as well.

[MrHazY]

Sweet... Just got off the phone with a Bell CSR... and this is what I got...
No contract
First three months FREE
Following three months $25

works out to be about $5.00 a month.. for High Speed.. regular cost of $46.95including modem rental.. not bad at all if you ask me...

[MrDisco]

First, you can claim to represent the company, but the anonymity provided through the site makes it hard to believe.


I agree. It was an interesting post, but if you don't post your first name then I have no incentive to believe the info provided. Teksavvy's owner is easily accessible and doesn't rely on an anonymous account.

And while its true negative comments are the ones that get quickly posted, exceptional service also receives its dues on boards like RFD and Broadband Reports.

Also as a 'rep' for this company you should have contacted the ops for proper posting instead of hijacking the thread of one of your competitors.

[firechkn]

Sweet... Just got off the phone with a Bell CSR... and this is what I got...
No contract
First three months FREE
Following three months $25

works out to be about $5.00 a month.. for High Speed.. regular cost of $46.95including modem rental.. not bad at all if you ask me...


What happens after the 6 months? $45? And my math shows $12.5 plus tax for the 6 month, unless you are saying $25 for 3 months combined? Nice deal! You better check your contract (in regards to this deal) very carefully and make sure everything is in writing with a reference code.

[MrHazY]

What happens after the 6 months? $45? And my math shows $12.5 plus tax for the 6 month, unless you are saying $25 for 3 months combined? Nice deal! You better check your contract (in regards to this deal) very carefully and make sure everything is in writing with a reference code.

oh thanks for the correction.. you are correct.. $12.50 a month.. well the CSR told me to just call back in July and talk with a CSR and negotiate another deal.. yeah.. I made sure to get a confirmation # , Name, and ID # as she said Email confirmations are no longer available.. so I hope everything works out smoothly.. she had to manually input all the credits by month.. and recheck everything to make sure it all went through.. she credited my current fees including taxes (make sure to request the taxes) as some CSR's seem to conveniently forget.. I was extremely friendly and never hostile.. and I just told them that a company named Acanac was offering the exact same deal for only $18.95.. I never threatened to quit and even said I'd prefer to stay with bell because I already have combined billing and would rather not have a bunch of different bills to take care of.. She completely understood and offered me this plan right off the bat... sweet..

[AcanacInc]

Dear MrDisco,

My name is Paul L.

I am currently serving as V.P of Acanac Inc. and I am also a confounder.. The person that initially posted wants to stay anonymous and I will have to respect that.


I am sorry that you feel this thread was not an appropriate place to post. Please keep in mind that our company was mentioned multiple times and we felt a response was appropriate. I will send a quick email to the mods to notify them of this post.

[MrDisco]

Dear MrDisco,

My name is Paul L.

I am currently serving as V.P of Acanac Inc. and I am also a confounder.. The person that initially posted wants to stay anonymous and I will have to respect that.


So Paul can we expect anytime AcanacInc is posting it will be from you, or do you share this account with the rest of your staff?

[bugmenot]

I called Bell... I got 1 month free, 3 months at 24.99 and then 29.99 for every month after that... no contract

Mind you, I've been a sympatico customer for about 7 years.

[Mulder and Scully]

I called Bell... I got 1 month free, 3 months at 24.99 and then 29.99 for every month after that... no contract

Mind you, I've been a sympatico customer for about 7 years.

I've been with Sympatico for over 6 years now and the best they offered me was $34.99/month. I mentioned my long history with them (I went through the $44/mo price, $49/mo, 20GB caps, 1mbit speeds, 3mbit speeds, etc) as well as how their offers to new customers are never offered to old customers (12 mo of free Xbox Live, $100 Bell GC, $200 FS GC, etc) but customer service didn't care at all.

[martianmarvin]

I've been with Sympatico for over 6 years now and the best they offered me was $34.99/month. I mentioned my long history with them (I went through the $44/mo price, $49/mo, 20GB caps, 1mbit speeds, 3mbit speeds, etc) as well as how their offers to new customers are never offered to old customers (12 mo of free Xbox Live, $100 Bell GC, $200 FS GC, etc) but customer service didn't care at all.
Bell does'nt give a *uck anymore about customer loyalty. I suggest a boycott of Bell by RFD members as a wake up call to Bell:mad:
I too cancelled as they refused to remove the 30Gb cap. I'm tired of their poor service or lack of. Basically, there is no standard with regards to pricing or caps and it all depends on who you talk to as to what kind of deal you get, and even when you get a deal they back out of it saying the CSR incorrectly qouted that I would have no caps but they put it in the contract.
Die Bell Die:evil:

[AcanacInc]

MrDisco:
So Paul can we expect anytime AcanacInc is posting it will be from you, or do you share this account with the rest of your staff?


This is a shared account, but I will request that the posters name is clearly stated.

Best Regards,
Paul L.

[Hamster123]

I've been with Sympatico for over 6 years now and the best they offered me was $34.99/month. I mentioned my long history with them (I went through the $44/mo price, $49/mo, 20GB caps, 1mbit speeds, 3mbit speeds, etc) as well as how their offers to new customers are never offered to old customers (12 mo of free Xbox Live, $100 Bell GC, $200 FS GC, etc) but customer service didn't care at all.
Simply end the conversation politely and try to call back later to get another nice CSR. I've been with Bell for 6 years too and I got $24.95 with no caps for a year back in mid-January:)

[hhhm3]

Why would anyone want to signup with the Evil empire of Bell!
They are scammers.

Several time they offer deals but will not live up to them when billing you.
It is like, they will sign you up for a a feature even if you say no. I guess they hope you don't notice or too inconvenient to call and complain (those that have busy lives)

They also sign me up for a special promo but when the bill came, it was at regular price, I call and complain but they had no records of the promo that I signed up for. That is bad accountability, at this point it is he said/she said!
Oh' and they only track some of the calls, the other are lost in la la land...

It happen several time with Bell Phone, Bell Mobility and Sympatico.
Almost like zero accountability for miss charging you on bills.
Bad business practices!!!!

[notoriousbigdan]

Simply end the conversation politely and try to call back later to get another nice CSR. I've been with Bell for 6 years too and I got $24.95 with no caps for a year back in mid-January:)

I would have to agree with Hamster here...

Depending on the CSR you get, it can be total opposites.

First of all: Bell F'd up my contract which should have run to feb'08, they thought it ended Feb'07 and started charging me full price (45$).

I called and first CSR was giving me a real hard time and even with my confirmation number with all my contract details, she said she would not honour my unlimited (and tried to impose that 30 GB cap). She was also not going to credit any money for February bill which I stated was their fault. I got pissed and wanted to get escalated, but then I had to go and said I'd call back.... I'm glad it worked out this way.

I called later in the day and got a much nicer CSR this time. She apoligized for screwing up the contract that should have run until Feb 08. She honoured the original contract (with no caps) and my price I had negotiated at 29.99 for 1 year. She also credited me back the difference of february (15 bucks) which I lost.

These bell people, you never know what you are going to get. If it don't work out, keep your cool and try, try again.

[don*]

I spent 45 minutes talking at CSR's at Bell and they offered me this deal:

Under the terms of this 12-month contract offer, you will receive your Sympatico High Speed Internet service at $0.00/month for the first three months of your contract followed by the monthly rate $19.95/month for 3 months and $32.95/month thereafter.

I think they routed me to India so I mentioned that I liked their Doritos and I thought the commercial was Hawt. They agreed.

[BlueSpecVTO]

Don't bother calling in. Go straight to their Board of Director's on their Executive's page and then you can guarentee something gets done. I'm sick and tired of dealing with the lower-level CSRs: broken promises, he said/she said, blah blah blah.... too many horror stories for me.

It's gotten so bad that I'm afraid to call in for any reason, as my next bill will be all screwed up and it'll take months to get it corrected; all while I'll be paying for charges that don't really exist and I'll "get credit on the next invoice", provided I pay them now to avoid interest charges.

I'm finally finished my contact with Bell, so it's time to move on. Enough is enough.

[mcgillhonger]

Actually, the next time my contract with Bell is up for renewal, I'm almost certain I will be recording the conversation with the Bell CSR.

I also got tired of the back-and-forth, he-said-she-said, see-saw battles after Bell didn't honor our original commitment over the phone. Only after hours (I'm not joking.. hours) of dealing with Bell CSR's did I finally get my plan back to where it was.

Even then, I realized a month later that they capped me off at 30GB instead of the unlimited that was promised originally. I got tired of waiting for an hour on the phone while at work so I've decided to let it go and just live with it for one year.

But like I said, I'll be recording my next contract negotiation session with the Bell CSR, asking for a CSR #, as well as asking for an email specifying the details of the verbally-agreed-upon contract.

Does anybody know of any laws against recording these conversations? If not, I'd also like to know what ideas you have for recording phone conversations? Any nifty gadgets out there that do that?

I'm tired of complaining and dealing with Bell CSR's hours on end. It's time to be proactive and take the initiative!

[Frankie3s]

I don't know how you guys do it. I've been on the phone for what seems like hours and am completely exhausted afterwards. I think they have told me every excuse in the book why they can't offer me a discount such as CRTC regulation, they don't price match, the manager is busy right now, e.t.c.

If you can get the $29.95 per month deal with some free months thrown in I'd say you earned it!

[dealzuser]

I don't know how you guys do it. I've been on the phone for what seems like hours and am completely exhausted afterwards. I think they have told me every excuse in the book why they can't offer me a discount such as CRTC regulation, they don't price match, the manager is busy right now, e.t.c.

If you can get the $29.95 per month deal with some free months thrown in I'd say you earned it!


I signed my contract ~18 months ago, and I'm still paying the same rate, which is around $32 month incl. tax. I got them to price match the 3WEB price. I just called to cancel in order to go with 3WEB, and they transferred me to their customer service department. They basically matched it right away, and threw in some credits after I mentioned a mistake they made when they cut short my promotional period.

But that was not the end. It took them months after to get the bill right - I had to call in each time and they would be looking up my account and the notes. Then, when I went with DRY DSL, they cancelled my service by accident and took them almost 1 week to restore it. When restoring the service, they told me to expect a DSL modem in the mail, and asked me to bring it back to Bell store. They said in order to restore my service, the system will do that and they can't stop it. One of the dumbest thing I've heard. (I still have it unopened - who goes to the Bell store, and who remembers to bring it when going to the mall?!?) They even asked if I like to use my credit card for automatic payment. (ugh, NOOOOO!!!)

Anyways, sorry for the rant. Just want to say that they do price match, but CSR's won't do it. You have to speak to someone at customer relations and make your case. (I'm pretty much stuck with Bell cuz I use "dry" DSL.)

[tonychouca]

http://i15.tinypic.com/2dvpjeq.jpg
I got this Ban Level charge. anybody know what's ban level adjustment ?

[rotchm]

My GF has been complainig to me for monts bcause she pays ~40$ for her sympatico. I told her Billions of times to call and call and call bell till they accept a better deal. She finally did call!

Without a fuss, she got first mo. free, next 5 mo at 20$ and remaining 6 mo at 32$. Not bad for her first try!

[KAN]

I've been with Sympatico for over 6 years now and the best they offered me was $34.99/month. I mentioned my long history with them (I went through the $44/mo price, $49/mo, 20GB caps, 1mbit speeds, 3mbit speeds, etc) as well as how their offers to new customers are never offered to old customers (12 mo of free Xbox Live, $100 Bell GC, $200 FS GC, etc) but customer service didn't care at all.

Call another CSR, I have been able to get better deals than that every time. Try again.

[Alex2004]

I called them a few times and they keep insisting that they cant get rid of the 30gb cap :(

Looks like no bell for me!

[fly]

I renewed back in October for another year at $30/month, no cap. It was a continuation of my deal from last year. I called last year after my 6 months trial offer and told them if they couldn't pricematch the 3 competitors I know that offer better prices that I'd cancel. The CSR said they couldn't so I told her to cancel my service. Two days later another CSR called and asked why I cancelled. I explained I shouldn't pay more than what other ISPs were charging and that I'm LOW maintenance (IT savy) so I didn't care that the others didn't have the excellent customer support that Bell provided (*puke* yeah, I know I was BS'ing).

Anyway, for those with them for 6 years, I'm sure if you were to cancel that someone would call you to come back.

[Alex2004]

i just cencelled my high speed with rogers after 3 mont trial. They couldn't go below their $40+plus tax margin. I have cell, cable and home phone with them. I am not happy :) I have to look for new provider :)

[FLYRCM]

I signed up with Acanac at $18.95 per month for DSL, up to 5m/s. The catch is I have to pay 12 month in advance and 50 deposite on the modem. What interesting was, at the beginning, I had a problem with the modem, I placed a tech call with Acanac and a Bell rep returned my call to resolve the problem. So is Acanac = Bell ?

[pmdoit]

I signed up with Acanac at $18.95 per month for DSL, up to 5m/s. The catch is I have to pay 12 month in advance and 50 deposite on the modem. What interesting was, at the beginning, I had a problem with the modem, I placed a tech call with Acanac and a Bell rep returned my call to resolve the problem. So is Acanac = Bell ?
No, but the problem was from bell lines not from acanac

[pmdoit]

This is a shared account, but I will request that the posters name is clearly stated.

Best Regards,
Paul L.
Hi,no offense but some people still don't put their names in some posts on this thread:
http://www.redflagdeals.com/forums/showthread.php?t=416720

[AcanacInc]

Hello,

Sorry but sometimes they forget to post. We will remind everyone again that it is important.

Thank you
Sandro H.

[bubble.tea]

REPORT: pm'd To Acanac:

First rep I spoke with wouldn't give me ANYTHING.

Called back and dealt with a person who was HEAVEN compared with the previous who was HELL.

Received without much explanation, but a bit of searching on the reps behalf the following.


1-3 free
4-6 16.95
7-12 24.95
13-24 26.95


I would like to say. I have NEVER spoken with someone as professional and tactful as this person. Well done!!! My Faith in Bell has been reaffirmed!!!


Guess someone loves me up there.

oh and got 2 months free ultimate pkg on our EV.:D

[bubble.tea]

http://i15.tinypic.com/2dvpjeq.jpg
I got this Ban Level charge. anybody know what's ban level adjustment ?

BAN = Billing Account Number

If you have multiple services on a BAN, you could receive charges and credits for EACH sub-service...or a BILL/CREDIT for the BAN collectively.

[RomanDesign]

Thanks to this forum, I was able to improve my Bell experience ;-)

I signed a contract 2.5 years ago, then just continued with them paying $45/month, and recently they upped it to $47/month!

I called them and spoke to a rather nice girl. First she told me everyone has a 30Gig cap now, then when I told I KNOW it's not the case and I should not have a cap - confirmed that indeed I don't have a cap. She offered $34.95/month with 1-year contract, no cap. I said I know people that are paying $29.95. She went to the supervisor, returned and said that there are no more $29.95 contracts anymore, but she can manually adjust me for $29.95 for first 6 months, then $34.95 for the rest. Maybe that's not the best deal, but it sure beats $47 I was paying! I wasn't really prepared to leave because of no cap and very good REAL speed I have here.

[bubble.tea]

......Maybe that's not the best deal, but it sure beats $47 I was paying!....

Bravo! That's all it boils down to eh?

Congrats.

[mcgillhonger]

Just curious whether any of you would ever RECORD your conversation with Bell reps. Hell, enuf of us are complaining about the horrible experience of false promises and their denials of making any such promises. Why isn't anyone doing something about it like recording the dahm conversation? :D


Actually, the next time my contract with Bell is up for renewal, I'm almost certain I will be recording the conversation with the Bell CSR.

I also got tired of the back-and-forth, he-said-she-said, see-saw battles after Bell didn't honor our original commitment over the phone. Only after hours (I'm not joking.. hours) of dealing with Bell CSR's did I finally get my plan back to where it was.

Even then, I realized a month later that they capped me off at 30GB instead of the unlimited that was promised originally. I got tired of waiting for an hour on the phone while at work so I've decided to let it go and just live with it for one year.

But like I said, I'll be recording my next contract negotiation session with the Bell CSR, asking for a CSR #, as well as asking for an email specifying the details of the verbally-agreed-upon contract.

Does anybody know of any laws against recording these conversations? If not, I'd also like to know what ideas you have for recording phone conversations? Any nifty gadgets out there that do that?

I'm tired of complaining and dealing with Bell CSR's hours on end. It's time to be proactive and take the initiative!

[uoft]

Called 2 months ago and got a very touch guy that time. Won't do anything enen I threatened to cancel. Called today and the CSR I talked to is very nice and helpful. I got: 1 year contract, 19.9x for first 6 months, 24.9x for the rest 6 months. Unlimited bandwidth. Best deal I can find.
Good luck to anyone who is looking for a good deal.

[ahoroba]

I actually did record several calls to Bell customer service.
This did not stop them from reneging on previously promised deals, even after I played back for them the recording of my previous call.

My first recording had the CSR explaining the details of the promised deal ($19.95/month for c) and her name, Natasha.
When the bill came as $34.95+tax I called customer support and I played them the recording. They had the guts to call me a liar and said that it could have been one of my friend posing as Natasha in the recording.

In my second recording, I had the CSR clearly explaining the details of the promised deal ($19.95/month for 5meg unlimited service), then even saying her name, agent number, service ticket number and the date and time of the day.

Later when the bill again came at $34.95 + tax, I played this to another Bell CSR; they still claimed that no record of the conversation or ticket number existed in the system and that there was no one with that name and agent number in their office; at least he did not call me a liar and admitted there might be some CSR with that name somewhere between Halifax and Bombay.

By that point I was ready to strangle someone but in the end we settled to a one year contract at $24.95 per month for 5meg unlimited service. I asked him to repeat slowly all the details of the deal, name, badge number, etc. I asked for his permission to record this but he did not agree to be recorded. I recorded him anyway: in Canada it is legal to record a phone conversation as long as at least one party to the conversation is aware of the recording being done.

For the past two months the monthly charges have been showing correctly as $24.95 +tax.
Overall, the absolute worst customer service experience in my life.



Just curious whether any of you would ever RECORD your conversation with Bell reps. Hell, enuf of us are complaining about the horrible experience of false promises and their denials of making any such promises. Why isn't anyone doing something about it like recording the dahm conversation? :D

[mcgillhonger]

Yees... finally some feedback on this! :) Thanks for the advice. Good to know that it's legal as long as one party is aware the conversation is being recorded.

Wow, they actually accused you of being a liar, eh? I'd be pressed to ask politely to be transferred to a supervisor if this was the case.

I wonder what legal recourse there is if Bell refused to honor the original deal and you clearly had a legit recording of the original offer (assuming the CSR didn't give you a fake agent #...).

It's a shame the consumer can get shafted so easily in these matters. Hmm.. what about asking them to email you a copy of the deal before you agree to it over the phone? I don't know. There's gotta be a way for consumers to better protect themselves from these deliberate bait-and-switch techniques.

Shame on Bell.. for an organization this large, I can't believe their CSR's can resort to such low-life methods of generating revenue.


I actually did record several calls to Bell customer service.
This did not stop them from reneging on previously promised deals, even after I played back for them the recording of my previous call....

[ahoroba]

Actually I asked and did get an email from Bell (see below). The problem is that most of the deals offered lately by Bell are "under the table", structured at full price with rebates, or with $5-$10-$15 "retention credits" manually aplied by CSRs every month. My deal at $24.95 is on paper as $34.95 with a $10 monthly credit. This is a recipe for abuse and cash grab for Bell. If, at any later time, their accounting department shouts "We are short of the revenue target this quarter!", you can be sure that thousands of such credits can be conveniently forgotten, knowing that a large percentage of the bilked customers do not bother to check their bills, or lack the energy and time to spend several frustrating hours on the phone again with rude CSRs telling them " there is no record of such deal being promised to you".

It is truly sad and unbelievable that Bell stoops to such a low level to make an extra $10 per account. I pity the poor CSRs that have "lie and deceive" as their job description; I hope that long term psychiatric therapy is included in their health plan.

This is the email they send:


Welcome to Bell Sympatico High Speed Internet Service

This e-mail is sent as confirmation of your order on 2/4/2007 for the Bell Sympatico High Speed Internet service under our 12-month contract offer.

Under the terms of the 12-month contract offer you will pay the monthly rate of $34.95/month for 12 months. Monthly rates include access and modem use. Early cancellation of your service before the end of the 12-month term will result in an early cancellation charge of $100.00. At the end of the 12-month term, the service will continue on a month-to-month basis and you will be charged the current regular monthly rate for the service at that time. Currently, the regular monthly rate for the service is $46.95/month.

Please click on the "Agree" link below to confirm the above information. By clicking on the "Agree" link, you are also indicating that you are of legal age and have read, understood and agreed to be bound by the terms and conditions of the Sympatico High Speed Service Agreement and you agree to delivery of the contract documents and notices in electronic form. We recommend that you print and save a copy of this email and the Service Agreement for future reference.

If you have any questions regarding your Internet Service Provider or the terms and conditions of this Service Agreement, you may contact Bell Canada, Sympatico Member Services, at P.O. Box 70092, Ottawa, Ontario, K2P 2M3 or by e-mail to assistance@sympatico.ca.

Thank you.



Hmm.. what about asking them to email you a copy of the deal before you agree to it over the phone? I don't know. There's gotta be a way for consumers to better protect themselves from these deliberate bait-and-switch techniques.

[mcgillhonger]

Wow, ahoroba, thanks for all the insight! Guess it's impossible to negotiate reasonably with Bell... I'll still try everything nonetheless. Doesn't hurt to cover all my bases. Record conversation, ask for email, CSR #, deal #, etc...

Cheers,

mh

[inferno_gn]

Hi there,

Why on Earth you go with Bell. I really hate their calling centers. I want Customer Support, not peoples selling me other things that I DO NOT WANT!

Ju Leon...

[rogeryen]

I would check http://www.canadianisp.com/ and http://www.dslreports.com/forum/canbroadband before making any decision.

Lots of knowledgable folks at http://www.dslreports.com

TekSavvy has their own sub forum now
http://www.dslreports.com/forum/teksavvy

[bubble.tea]

....They had the guts to call me a liar and said that it could have been one of my friend posing as Natasha in the recording.
.....

Good Lord. I can't believe you've had such bad luck with them....moreover that I'VE seemingly had such GOOD luck.

8 months ago I negotiated a $300 credit over 6 months to be applied to my internet and EU services. I was MOST ecstatic. and yes they were of the (full-price-click-agree in the email-variety/followed by manual retention credits). NONE OF THEM were ever tainted or removed.

Last month I called back in and negotiated ANOTHER $280 in credits over the next 2 years. MOST pleased.

I FIRMLY believe it is of the calibre of the negotiator, and the luck of the draw. You just NEED to know which rep to pursue your efforts with...and which rep to say "thank you for your time, I'll think about it" and hang up and call in to another rep.

As for the finance department removing your credits....YEEESH....Unheard of.

I absolutely ADORE BELL. My unlimited HSE services are AMAZING, no throttling ( :lol: ), no caps or overages. My EU has it's moments with HEAVY storms or snowfalls...but that's what the PVRs' EIGHTY hours of recording time is for.

I wouldn't leave them for anybody else...well unless in a year or so they refuse to give me MORE loyalty credits ;)-which if my past performance is any indication....they won't.

[TurboTropic]

My inlaws have had Sympatico HSE for about 4 years now, paying $48/month. I called in to try and get them a better deal on Thursday.

The first CSR I got insisted that they were on 30 meg download speed!!! I told him that it's actually 3 meg but he disagreed. He then told me that High Speed and ADSL are not the same thing :confused:. After baffling the Bell CSR by explaining to him how their sevice worked the b*tch hung up on me.

Second CSR was much more helpful. He offered $34.95/month for 12 months. I asked if he could get that down the $29.95 and he agreed to add a $5/month credit to the account. I have a confirmation number and name for if (when?) we have to call about the credit not appearing.

[wolvie11]

called today.. could onlly get it to 34.95 a month for 12 months... oh well.. better than the 47 i was paying for...

[Mulder and Scully]

I called today after my contract just expired and got $34.95/mo for 12 months. The guy said $29.95 isn't available regardless and if I wanted a 24 month contract he'd have to look into it as I guess they're only trained to give the same 12 month contracts to everyone.

The CSR also told me all new/renewal contracts will have the 30GB bandwidth cap unless you were 1.) On the old no bandwidth cap contract; and 2.) Specifically ask to renew your old no bandwidth cap contract. I haven't received the contract yet but knowing Bell's previous fine print, they'll probably have a clause in there saying they can bandwidth cap me regardless. Anyone on renewed contracts test out going past 30GB yet just to make sure?

Update: I just got the new contract and in the email Bell gives a link to the fine print but the link is dead and redirects to the new page, but that new page is a dead link as well. Good job Bell. Absolutely useless.

[wolvie11]

did any of you guys get charged with a $15 activation fee after renewing a contract?? I wasn't on any contract before then I changed to a year contract and they offered me a better price and i got charge $15 for activation fee..

[g man]

did any of you guys get charged with a $15 activation fee after renewing a contract?? I wasn't on any contract before then I changed to a year contract and they offered me a better price and i got charge $15 for activation fee..

I was, called and asked why they did it to an old customer, turns out it was a mistake. Bell makes a tonne of "mistakes" so watch your bill like a hawk.

[wolvie11]

I was, called and asked why they did it to an old customer, turns out it was a mistake. Bell makes a tonne of "mistakes" so watch your bill like a hawk.

damn stupid bell, thast how they treat a 6 year customer eh

[dazz]

With me,first they agreed to price match acanac,but credits were never applied. Countless hours on the phone,but they always have no records. Twice they agreed to change it and adjust it,but still never did. Very unprofessional!!

[caps]

with Bell HSE for 7+ years and have had some good and bad times with them.

Most recently my 34.95/month contract keeps showing up on my bill as 44.95. So, I have to call in and get them to change it each and every month. It's a pain, but I've managed to get a free month every other month based on their inability to make the change.

One day..i hope they figure it out.

c.

[Azenha]

The first CSR I got insisted that they were on 30 meg download speed!!! I told him that it's actually 3 meg but he disagreed. He then told me that High Speed and ADSL are not the same thing :confused:.

This is typical of many CSRs. It would be nice if companies hired people that actually had some level of knowledge of what they were selling.

I have on many occasions interrupted CSRs at FS and BB when they are telling customers false or misleading information. It's not that they are doing it intentionally, it's just that they are ignorant of the subject matter.

For those of you that aren't getting your price lowered from Bell/Sympatico, take a look 3Web for 5mb speed at $30/month or Acanac for $18/month (also 5mb). Both essentially use the Sympatico network for the actual internet communications. Mail, newsgroups, etc are, however, on their own systems.

Personally, I've been on 3Web cable (i.e. reseller of Rogers) for over two years and I am very happy. I've had two outages thus far and both were Rogers related issues and not 3Web. The first problem was that the Roger's cable tech disconnected my physical cable line at the pole (outside my home). The second time, the Rogers hardware at the switching building failed in my area and everyone in the area was out for about a week (big problem when you use VOIP phone service). Otherwise, I'd recommend them. Oh yes, tech support is appalling!!! It takes me on average one to four hours to get through and then they'll tell you that they have to put in a support ticket to Rogers which will take a few days to get processed. Luckily I've only had any "true" necessity to seek technical support.

[jshebib]

Started this month with Acanac for $18/month (also 5mb) - speed here in Ottawa so far has been slower, best speed test was around 2mb download tops (although I have read it might be because of the modem), but still better than my rogers. Been a couple days now that the service is working, and so far I am very happy.

[mudman24]

I wouldnt take anything more than 29 a month for 12 months no cap.............you should also be able to get them to throw in the complete security package for free which is like 10-15 a month.

[twotterdhc6]

I was, called and asked why they did it to an old customer, turns out it was a mistake. Bell makes a tonne of "mistakes" so watch your bill like a hawk.

Me too. $15 fee for modem shipping, out of the blue, in the middle of a 12 month contract, lol.
They also keep billing me the $46.95 regular price every month, so I had to call to get the credit as well.
So, my new bill for March is basically $0 :)

[Madwand]

It's now 2 x since they "tried" to renew my contract for $30/month for 12 months with no cap. both times I was charged the regular prices. The second time I was charged a Modem Shipping fee for $15 even though they never shipped one to me.

I'll have to wait until the 12th to see what they did to my account this month. If this does not work, I'll tell them to shove their contract where the sun does not shine and go to ACANAC for a change. Or perhaps get a landline and go with Primus which will be like 12mB/sec. :)

[Ngo_35]

blahhhhhhhh
1 month free
rest at $29.95 for rest of year

I wanted something better.

[JayTee1]

Just PMed bell.

$29.95 for the first 12 months, then $34.95 a month afterwards.

Not bad, i was paying $37 a month before.

[Groove]

Just PMed bell.

$29.95 for the first 12 months, then $34.95 a month afterwards.

Not bad, i was paying $37 a month before.

ditto - it was painfully easy too

i just pointed out that acanac/teksavvy were way cheaper, and mentioned that their website had 19.95 for the first 3 months and the CSR literally asked me how much i wanted to pay

i said i'd be happy with 30, and he agreed - and it was done!

i did have to sign on a 1yr, no cap tho

[Beradon]

ditto - it was painfully easy too

i just pointed out that acanac/teksavvy were way cheaper, and mentioned that their website had 19.95 for the first 3 months and the CSR literally asked me how much i wanted to pay

i said i'd be happy with 30, and he agreed - and it was done!

i did have to sign on a 1yr, no cap thoDammit, you should've said $20! :lol:

[bs9999]

Just reading some horror stories with Bell on here and my story is i got them to put my DSL (5Mbs and Ulimited Usage) for $24.95/month for an entire year.

I was originalyl paying $46/month but decided to call them and BS by saying Rogers willing to give it to me for $25/month to switch and Bell just gave it to me for $24.95 and pointed out there is better since with them there would be no monthly usage limit. sweet!

However, i too noticed that they have been screwing up on the bills...they charged me out of the blue for a Modem Shipping fee (several of you had this problem too)...and kept overbilling me for the 1st 3 months..All this is corrected now and for the alst 3 months its been ($0,$0, and $8/month respectively).

So under my $24.95/month plan (under a year contract) there are no problems with bandwith (consistent at 5Mb/s) and unlimited usage...I average about 200GB download per month (yes that is Gigabytes!) so this plan suits me nicely.

[Groove]

Dammit, you should've said $20! :lol:

:lol: yea i thought of it, but the CSR was really friendly and helpful, so i didn't want to push my luck

plus i did the same thing with my Bell phone line today - called and negotiated it down from $70 a month to $35 - so overall i'm pretty pleased

thx RFD!

[Groove]

I'm seriously regretting ever calling Bell/Sympatico at this point

since the day i re-signed my contract, my speed went from 5M to 3M. The first two CSR's insisted that as long as i'm getting over 250 k/s that it's within tolerances and they wouldn't do anything.

The next CSR was aware that a change had been made to my line, the day i resigned.. But couldn't fix it and said he would escalate it to 2nd level support, who would have it resolved in 24 hours. That was 9 days ago.

I've subsequently called 3 times, and each time i'm told by a 2nd level tech that i'll be recieving a callback within 24 hours, at which time the issue should be resolved. I have not ONCE gotten any of those callbacks, and it seems everytime i call in i have to re-explain the entire situation to some mental midget in India, who then places me on hold for 20 minutes and then comes back to tell me someone will call me back - again!

So for the pathetic 100 and something dollars i 'saved', i've spent HOURS trying to get Sympatico to fix the problem.

I would have payed 100 bucks EXTRA a year to avoid this garbage.

The worst part is that my service has been flawless for 5 years. Then i call in and renew my contract, and boom - nothing but issues.

[D-Sisive]

sorry, old hot deals bump but

i just called in cause my student promo was over

i had 8 months @ 32.86 + tax = 34.94

it ended last month and i just realized today i was paying when i checked my pre-authorized credit card statement

46.95 + tax = 49.93 this month

called in right away

first csr i mentioned i was lookin for a discount since im a recent grad and lookin to cut expenses, he said oh yea he can relate cause hes still payin his debt

so he says best he can do is 34.95 1 year unlimited

i asked for better he said he cant, i mention acanac and teksavvy prices and he goes to talk to his super....he says he cant match either because of crtc rules or something and said the fact that i mentioned them he couldnt do anything anymore for me...i dunno if it was BS but he said if he did anything now he could lose his job since the convo is recorded...then i asked so if i call in again and not mention the companies but the prices would that be ok...he said he cant advise me to do that...so i said but i should call in again and try someone else? and he said yes and good luck with that...well he was nice at hinting to me a tip

so anyways i call back in, a lady answers and i go on about discounts and mention "competitors having it at 18.95 and 29.95"

she says she cant do 18.95 cause the lowest they can go is 34.95 with a 1 yr contract by the rules of crtc....i said ok how about a $5 credit each month so you can match the 29.95, im not being greedy but anything will help me reduce my expenses and i know the 18.95 is a big stretch and im just hoping you can help me out

so then she goes talk to her super and comes back and says yup we can do 29.95 a month unlimited for you if you go on 1 year contract...i said sure

then we spent about 15mins on the phone while she manually gives me a $5 credit for each month on the contract and then gives me a confirmation # at the end...said if the bills are wrong (cause sometimes the credit wont be creditted cause she did it manually for the whole year) to call in with the # and she has it detailed in my notes about the $5 off 34.95 deal

overall it depends on the csr you get (just like any company you call in, it depends on the person you talk to)

im just going to call in before the 1 year contact ends next year and extend it again, i know acanac is 18.95 but i havent had problems with bell in a while and the support is good (plus they sent me an extra modem by accident and its not on their records :D)

[YachtL]

I recently called in to renegotiate my contract as it was expiring.

Here's my experience:

In my 1st call, I was offered 1st month free + 24.95 for 2 months then 29.95 for the remaining 9 months = 1 yr contract. I wasn't satisfied as it was worse than my previous contract.
In my 2nd call later that day, I got an unhelpful CSR that said 34.95 for 1 yr was the only deal he could offer me. So, I declined.
I called in for the 3rd time the next day. I think that I got a senior CSR because he didn't need to put me on hold to get permission to approve the deal for me. So, I got 1st 2months free + 10months for 24.95 on a 1 yr term. I guess the 3rd time is the charm.

I used acanac and rogers to PM with bell. They refused to PM with acanac w/o hesistation.

In my previous contract:
I've only had 1 downtime that lasted a few hours. Download speeds for me are at roughly 4.2mbps.
I found the tech support quite annoying and fustrating.
They overbilled me 2 times. Had to call in to get it reimbursed.

So, my suggestion is that even though u got a contract deal with bell, check to make sure it's the right amount. Their billing dept. always seems to make mistakes and overcharge ppls.

By the way, this was for the High Speed (5mbits) and unlimited downloading/uploading.

[tonyholiday]

We had a deal. We clicked "agree." They had it in the notes and set up on the system for two/three months but still said "too bad...CSR made a mistake" and took it away. Changed the price back to $35/mo. We had a f'n contract, those f'ers!

I signed a 12 month with Sympatico for $25/mo for 12 months for both my acct and my bro's acct. They honour his buy not mine. I call to adjust bill and the Bell Executive Care Team say the front line person should not have offered me the contract so they won't be honouring the contract. They honour it for my brother for two/three months but then take it away once I brought it to their attention.

A similar thing happened the year previous. CSR said "no problem" and signed me up for $25/mo for 12months. Later I call to complain and Bell management lie to me by saying the person no longer works at Bell. SVP Marketing tells me they were reprimanded for lying to customer...I bet nothing actually happened. I think it's par for the course.

Business ethics? The right thing to do? Apparently not at Bell Sympatico.

[Frankie3s]

I recently called in to renegotiate my contract as it was expiring.

Here's my experience:

In my 1st call, I was offered 1st month free + 24.95 for 2 months then 29.95 for the remaining 9 months = 1 yr contract. I wasn't satisfied as it was worse than my previous contract.
In my 2nd call later that day, I got an unhelpful CSR that said 34.95 for 1 yr was the only deal he could offer me. So, I declined.
I called in for the 3rd time the next day. I think that I got a senior CSR because he didn't need to put me on hold to get permission to approve the deal for me. So, I got 1st 2months free + 10months for 24.95 on a 1 yr term. I guess the 3rd time is the charm.

I used acanac and rogers to PM with bell. They refused to PM with acanac w/o hesistation.

In my previous contract:
I've only had 1 downtime that lasted a few hours. Download speeds for me are at roughly 4.2mbps.
I found the tech support quite annoying and fustrating.
They overbilled me 2 times. Had to call in to get it reimbursed.

So, my suggestion is that even though u got a contract deal with bell, check to make sure it's the right amount. Their billing dept. always seems to make mistakes and overcharge ppls.

+1. I'm going through this now and on a $34.95 plan. It's a lot of work to try and get them down to $24.95. For me, it's not worth it. Because even if you do get it they screw it up and charge you something else and then you're on the phone for f#'en hours trying to get it adjusted.

This is my fourth month with a billing issue and I'm hoping it's finally corrected this month.

[Firefoxer]

isajoo, what other services you have with bell?, is it high speed 5mbits?, how many gigs are you downloading/uploading per month?

[YachtL]

+1. I'm going through this now and on a $34.95 plan. It's a lot of work to try and get them down to $24.95. For me, it's not worth it. Because even if you do get it they screw it up and charge you something else and then you're on the phone for f#'en hours trying to get it adjusted.

This is my fourth month with a billing issue and I'm hoping it's finally corrected this month.

i totally get your frustration. i was on the phone with them for more than 1 hr each time i called to get my overcharges reimbursed.

[YachtL]

WTF? why r people signing 12 month contracts at MORE than 18.95.

i PM bell for 18.95 in january. they told me i would only get it with a 12 month contract.(its the same anyways with anatec) :)

only different is that bell rep could "only" do 18.95 PLUS taxes ....like i was gonna argue anymore. LOL

also I specified that since i was already a customer that the bandwidth usage should remain UNLIMITED. they agreed.

why pay more $, just tell them u found a cheaper price and give them all of the details from the website. they have no REAL choice. worse case, threaten(politely) that u will most likely cancel the DSL with them and will choose the other company based on $.

U're pretty lucky u found a CSR willing to PM $18.95. When i tried PMing with Acanac at $18.95 (showed them the website), they just straight out said "sth is fishy" and thus NO all 3 times I've tried.

Seems like thretening to cancel and being a loyal customer for 4-5 years isn't as powerful of a negotiation tool as it was before.

[mystery]

Another vote for Teksavvy. Plus for each referral you get to sign up, you get $1.00 off your monthly bill.

[Awesome]

sorry, old hot deals bump but

i just called in cause my student promo was over

i had 8 months @ 32.86 + tax = 34.94

it ended last month and i just realized today i was paying when i checked my pre-authorized credit card statement

46.95 + tax = 49.93 this month

called in right away

first csr i mentioned i was lookin for a discount since im a recent grad and lookin to cut expenses, he said oh yea he can relate cause hes still payin his debt

so he says best he can do is 34.95 1 year unlimited

i asked for better he said he cant, i mention acanac and teksavvy prices and he goes to talk to his super....he says he cant match either because of crtc rules or something and said the fact that i mentioned them he couldnt do anything anymore for me...i dunno if it was BS but he said if he did anything now he could lose his job since the convo is recorded...then i asked so if i call in again and not mention the companies but the prices would that be ok...he said he cant advise me to do that...so i said but i should call in again and try someone else? and he said yes and good luck with that...well he was nice at hinting to me a tip

so anyways i call back in, a lady answers and i go on about discounts and mention "competitors having it at 18.95 and 29.95"

she says she cant do 18.95 cause the lowest they can go is 34.95 with a 1 yr contract by the rules of crtc....i said ok how about a $5 credit each month so you can match the 29.95, im not being greedy but anything will help me reduce my expenses and i know the 18.95 is a big stretch and im just hoping you can help me out

so then she goes talk to her super and comes back and says yup we can do 29.95 a month unlimited for you if you go on 1 year contract...i said sure

then we spent about 15mins on the phone while she manually gives me a $5 credit for each month on the contract and then gives me a confirmation # at the end...said if the bills are wrong (cause sometimes the credit wont be creditted cause she did it manually for the whole year) to call in with the # and she has it detailed in my notes about the $5 off 34.95 deal

overall it depends on the csr you get (just like any company you call in, it depends on the person you talk to)

im just going to call in before the 1 year contact ends next year and extend it again, i know acanac is 18.95 but i havent had problems with bell in a while and the support is good (plus they sent me an extra modem by accident and its not on their records :D)


how do you know that its not on their records???
they will send you a letter in the future to ask for it, and if you don't have it
they will charge you 200 for it:evil: :evil: :evil:

[YachtL]

average 3-4meg speed(my street does not support full 5meg speed), 3-5gb A DAY(torrenting at night). plus use it for online gaming for 3-4 hours daily. i have only basic telephone service. (in fact for the past 2-3 years, i have just been switching back and forth every 6 months with rogers internet everytime FS/BB have their $200 giftcard sign-up deal) but will not do it for the next 9 months. LOL.



i did not even phone to ask for the PM, i wanted to switch to Anatec...but they said why, i said its less than 1/2 the price(bell charged 2.5x more 46.95), 1st they offered 29.95 for 12 months,told her why would i pay $120+ more every year. after she spoke to the supervisor, she said they would PM at the same price. done deal.

maybe NOW they r tight Azz's.:)

U got $18.95/month for no contract?

[Firefoxer]

Do you got the website address of Anatec or phone number?

[ericssonboi]

Do you got the website address of Anatec or phone number?

RFD thread about Anatec..

http://www.redflagdeals.com/forums/showthread.php?t=416583

[RaTeD]

what is the number that you call to talk to CSR?

[solidxxx]

Well I called into Bell just saying I wanted to cancel and they gave me high speed unlimited for $29.95 per month+2 months free for 1 year

[dogbolter]

Since this thread got bumped I thought I would remind everyone to check their bill to make sure they are still getting the deal they contracted for....there have been price increases recently and even though I was on contract they were charging me $12 more than my contract rate. Corrected, but there is another price increase coming soon.

[g man]

Since this thread got bumped I thought I would remind everyone to check their bill to make sure they are still getting the deal they contracted for....there have been price increases recently and even though I was on contract they were charging me $12 more than my contract rate. Corrected, but there is another price increase coming soon.

I got an email last week saying the cost was going up by $1 per month. And yes, watch your bills like hawks people, Bell is famous for "forgetting" to honour price adjustments.

[summ]

And yes, watch your bills like hawks people, Bell is famous for "forgetting" to honour price adjustments.

I agree to that completely. When my contract expired I called them the exact same day to renew for another year of $34.95. They still charged me regular price next billing and after calling them about it they said they would adjust it for next month, which they didn't. I ended up having to call once more a month later until it was corrected. They even gave me confirmation numbers each time I called, but apparently they don't mean much.

[solidxxx]

Bell, Rogers, Fido, Telus anywhere you always have to double check. These people sent me an email saying that my rate was increasing I think it was by $1.50 per month which is why I called to cancel and thats when I got the deal. But then I called to verify if the deal went through and it didnt because the guy just wrote it in the comments section of my account because there was no contract for that rate, so the rep had to manually adjust all my months and it did reflect online afterwards. So if I didnt call to check it would all probably be a mess right now. With these types of things it all comes down to the rep you get.

[doltbuster]

Hi everyone, just wanted to say that this thread has been very informative. I need some advice about my rogers internet.

Right now, I pay a total of $38 for Rogers Lite (1mbps/128kbps/60GB). I don't think its a contract.

Am I overpaying?

Also, I'm probably going to buy a modem for $99 to avoid paying $3 a month to rent it. Can I use this modem if lets say I switch to Bell?

[jericho129]

Hi everyone, just wanted to say that this thread has been very informative. I need some advice about my rogers internet.

Right now, I pay a total of $38 for Rogers Lite (1mbps/128kbps/60GB). I don't think its a contract.

Am I overpaying?

Also, I'm probably going to buy a modem for $99 to avoid paying $3 a month to rent it. Can I use this modem if lets say I switch to Bell?

I'm actually shopping around myself - paying almost $50 bucks now for high-speed with sympatico... too much.

Anyway - I'm seeing "$32.95 Monthly Service Fee (plus $3.00/mth modem rental plus taxes)" so $38 seems to be the normal price for Rogers Lite.

The modem from Rogers is a cable modem, sympatico users use a dsl (adsl?) modem, as far as I know they are different and can't be interchanged - also I think modem rental is mandatory with sympatico.

[YachtL]

Hi everyone, just wanted to say that this thread has been very informative. I need some advice about my rogers internet.

Right now, I pay a total of $38 for Rogers Lite (1mbps/128kbps/60GB). I don't think its a contract.

Am I overpaying?

Also, I'm probably going to buy a modem for $99 to avoid paying $3 a month to rent it. Can I use this modem if lets say I switch to Bell?

IMO, you are definitely overpaying and especially for those slow speeds and capped to 60gbs downloads/uploads.
I'm using Bell Sympatico high speed on a 1 yr contract (newly renegotiated) at $24.95 monthly rate and got the first 2 months free. (up to 5mbps/ up to 800 Kbps /unlimited GB). I actually get around 4.3mbps and roughly the max out of 800kbps.
However, Bell has a horrible billing dept. They always overcharge and get things wrong. I got another battle with them in the next few days.

For advice about Rogers Internet, I believe that there is another thread for that. Just search the forum. You'll get more info, rfder's experiences and help there.

Rogers is cable internet = uses cable modem.
Bell is DSL internet = uses dsl modem.
Totally different hardware. So, you can't use your cable modem (Rogers) with Bell (require dsl modem).

Like Bell, you can call Rogers CSRs to renegotiate your monthly rates and get faster speeds. If they won't budge, you can always try switching ISPs. For example, Teksavvy (very gd reviews), Bell, Acanac, Yak...etc. They all should have their own threads.

[YachtL]

I know many fellow RFDers have said this already and so have I in an earlier post, however, CHECK YOUR BILLS TO MAKE SURE YOU'RE NOT BEING OVERCHARGED BY BELL SYMPATICO CRAPPY BILLING DEPT. (just needed to relieve some frustration)

1) I just renegotiated a new 1yr contract a 2 weeks ago that was suppose to kick in immediately, but didn't. Now, Im paying monthly rates higher than the ones negotiated. So gotta fix up that mess.
2) Noticed they overcharged me $34 from last contract.
3) And still have NOT credited $50 for the SPC card deal.

It's gonna be such a hassle to get so many things fixed. Bell is bad enough at fixing 1 but now 3.
Probably, I would need a miracle to get all things fixed/credited in 1 phone call.

[doltbuster]

Bell offered me 19.99 for three months and then 35 (inc. tax) in a two year contract. I then went to back rogers and they gave me a 7 dollar discount each month for one year. Can't wait for next year so I can renegotiate. Saving money is so much fun :cheesygri !

[scagneti]

Thanks everyone!!

We were paying $41.95/mth + taxes, and now Bell agreed to a 1 year contract (no caps!) at $29.99 per month (seems to be the new standard!). He tried to get me to agree to $34.95 per month, and then he tried for $34.95 per month and one month free, but I stuck to my guns and got the $29.95.

Last night my boyfriend called and he was told he couldn't get ANY discount because we have a $5.00 month savings through "bundling" our home phone and internet. So I'm glad I read this thread because I knew I could call back and get a better CSR!

[21Rouge]

Called Bell today. After giving a few competitor's prices my Sympatico High Speed Edition went from 44.95 to 29.95 on a year's contract. And without me asking she pointed out that the contract was for the uncapped service.

[RaTeD]

how long have you been with bell sympatico?

[21Rouge]

Not sure...I think 4 or 5 years.

[slomo]

Just PMed bell.

$29.95 for the first 12 months, then $34.95 a month afterwards.

Not bad, i was paying $37 a month before.

What number do you call to get this? The 310-BELL?

[YachtL]

What number do you call to get this? The 310-BELL?

Bell Sympatico Internet:
Call 310-SURF (7873) and choose the Billing dept option.

[ohnabatko]

:D buaha-ha-ha

http://xs318.xs.to/xs318/07315/bell.jpg.xs.jpg (http://xs.to/xs.php?h=xs318&d=07315&f=bell.jpg)

[deals newbie]

damn bell. i called for pm this morning and they took an hour going through why they couldn't price match acanac or teksavvy. i mean, i didn't ask them to pm acanac's sweet $18.95 on a year contract deal. i just ask them if they could beat their regular price and give me a $30/month deal. they wouldn't even do that. so i told them to cancel. going to try acanac's free service and hope everything goes well. since it takes a month to cancel sympatico anyways.

PLUS bell DOES HAVE CAPS NOW. i've been with them with more than a year and this lady, the contract manager, keep explaining to me how 60GB is unlimited?!?! i mean, wth, how is 60GB comparable to unlimited. it's so stupid. bell is so stupid. not customer oriented at all. didn't like any of their services. all complete crap.

anyways.. just letting out some frustration at bell. :D

good luck pm'ing with bell. don't think they'll take anymore pm. either that or i got a really bad contract manager to talk to.

[Hybrid88]

Nice to see your low monthly rates with Sympatico. Why not share with us how you got those? This is RFD and we here in this community just don't post random snapshots while laughing at others. This is a community of deals and we tend to share deals with each other and not laughs.



:D buaha-ha-ha

http://xs318.xs.to/xs318/07315/bell.jpg.xs.jpg (http://xs.to/xs.php?h=xs318&d=07315&f=bell.jpg)

[patron]

after a huge battle i managed to get it down to 34.95 with the cap which is fine. 2gb/day useage is enough for me. Biggest weapon i can suggest for u guyhs to use is say

"Look i've been transfered for the 7th time and i hope u can be the solution to my problem. Im on your bell DSL highspeed, frankly i've had previous bell services but had nothign but bad luck with them. In any case, im using my expereicne with Bell DSL to base my future desicions on whether or not to stay with bell for home, business and TV. All i am asking is that you are able to provide me a competitive rate of not even ur lowest priced, equal value competitor. What reason what there for me be to stay with bell paying more and having less (i.e. $39.99 for 60 gb when Teksavvy is 29.99 for unlimited)

gluck

[patron]

forgot to mention, reason why i went through this hassle is that bell offers free dry loop which is like another $10 value so its cheaper with them. :)

[deals newbie]

after a huge battle i managed to get it down to 34.95 with the cap which is fine. 2gb/day useage is enough for me. Biggest weapon i can suggest for u guyhs to use is say

"Look i've been transfered for the 7th time and i hope u can be the solution to my problem. Im on your bell DSL highspeed, frankly i've had previous bell services but had nothign but bad luck with them. In any case, im using my expereicne with Bell DSL to base my future desicions on whether or not to stay with bell for home, business and TV. All i am asking is that you are able to provide me a competitive rate of not even ur lowest priced, equal value competitor. What reason what there for me be to stay with bell paying more and having less (i.e. $39.99 for 60 gb when Teksavvy is 29.99 for unlimited)

gluck

2gb/day would've been enough for me too. until i found out my sister downloads and watches video on pages like youtube all night. which took so much space. i still say $34.95 is not a good deal. i just don't like the cap. i'll be checking everyday to calculate how much more i have to go before being charged, which is ridiculous. but it is personal preference. :cheesygri

[kaos25000]

Well I've been with Bell for more than 8 years. My last year contract ended on June 20th. Bell didn't tell me anything when it ended and put me on a monthly contract (unlimited, 39$/month). I didn't like the way they switched me without a word for starter...

So I called them today and asked them if they could give me the same contract as last year (29$, unlimited, 5mbps). The woman just wouldn't give me anything, the best she proposed was 34$ for 30GB or 34$+25$ for unlimited (note: I already have unlimited downloads for 39$ as of now). I told them about Teksavvy, she took the name down and told me that their managers said that no other companies were giving unlimited downloads anymore.

Anyways... I just canceled my account and I'm switching to Teksavvy.

I don't know if it's because I download 150GB/month and they wanted to get rid of me... :confused:

PS: Since I have to buy my own modem now, which one do you recommend ?

[RaTeD]

after a huge battle i managed to get it down to 34.95 with the cap which is fine. 2gb/day useage is enough for me. Biggest weapon i can suggest for u guyhs to use is say

"Look i've been transfered for the 7th time and i hope u can be the solution to my problem. Im on your bell DSL highspeed, frankly i've had previous bell services but had nothign but bad luck with them. In any case, im using my expereicne with Bell DSL to base my future desicions on whether or not to stay with bell for home, business and TV. All i am asking is that you are able to provide me a competitive rate of not even ur lowest priced, equal value competitor. What reason what there for me be to stay with bell paying more and having less (i.e. $39.99 for 60 gb when Teksavvy is 29.99 for unlimited)

gluck


Isnt the $34.95 deal always unlimited? I've been with bell for less than a year . I called in the other day and after complaining for about half an hour, she agreed to put me on a 1 year contract @ $34.95. She told me the $34.95 contract is the only unlimited plan.

I also got a month free and a $70 credit

:D:D

[deals newbie]

Isnt the $34.95 deal always unlimited? I've been with bell for less than a year . I called in the other day and after complaining for about half an hour, she agreed to put me on a 1 year contract @ $34.95. She told me the $34.95 contract is the only unlimited plan.

I also got a month free and a $70 credit

:D:D

i guess u got lucky. the lady i was talking too wouldn't give me anything better than $34.95 on a 30GB+30GB which is NOT THE SAME AS UNLIMITED as she keeps on rambling about. the best i got was a $34.95 for 2 months and then $39.95 for rest of the year, which is crap especially with the stupid limit. anyways, acanac trial is going well for me. will switch to them soon. only $18.95 incl tax and no monthly modem rental charge, just a one time charge of $49.95 which i can live with.

[RaTeD]

i guess u got lucky. the lady i was talking too wouldn't give me anything better than $34.95 on a 30GB+30GB which is NOT THE SAME AS UNLIMITED as she keeps on rambling about. the best i got was a $34.95 for 2 months and then $39.95 for rest of the year, which is crap especially with the stupid limit. anyways, acanac trial is going well for me. will switch to them soon. only $18.95 incl tax and no monthly modem rental charge, just a one time charge of $49.95 which i can live with.

I do recall talking to a lady who insisted that 30GB is unlimited... (I eventually hanged up on her) That lady said something like "well 30GB is like unlimited because it is nearly impossible for you to go over the limit, seeing that most people only surf the web."
Of course, this is not true! I can go over the 30GB limit in less than a week.

[MtX]

Last year I talked them down to $24.99/month for 1 year.....my contract's up in a few months so I'm gonna give them another call and try to get the same contract and to also get my profile upgraded to 5mb (been on 3mb for 4 years)..

if not I'm gonna join TekSavvy...

[edkate]

our contract is expiring in September and we are moving to Aurora at the end of Sept. I just renewed the contract for $24.95/6 months and $29.95/another 6 months and unlimited bandwith. And the customer rep was pushing me on $34.95/month as the only option to renew the contract. I started to bluff and then he put me on hold 2 times and finaly came back to me with the offer that i wanted.:lol:
Btw, is ther sympatico service in Aurora? i am kinda worried about that.....:confused:

[GateGuardian]

My contract just expired this month and I called in to have it renewed. The CSR was really nice and offered the same deal right away.

CRS: Rob
Time: Thursday 12:00pm
Contract: $29.95/month - 1 year contract

[dealzuser]

I just got off the phone with Bell Sympatico. First, I got to an billing agent, who tried to tell me I can't get my old contract rate of $29.99 / month because the service is improved and different now. So his best offer is $45 / month.

Called back and pressed the key for CANCELLATION. Got transferred around to 3-4 agents... The last agent offered 24 months at $35 a month for the high-speed with the 60 GB cap. He won't go to $30, but offered credit to offset the difference in the 1st year. They seem to be more willing to give credit than to lower the monthly price. I got it by asking for a couple months free since I'm signing such a long term contract. I doubt the rate will drop much below the $35 / month over the length, if any...

(For < $50-60 difference a year, I'm not going to change ISP. Can't live with any downtime now. :))

[thegradas]

Is this for the 5 MB highspeed?




:D buaha-ha-ha

http://xs318.xs.to/xs318/07315/bell.jpg.xs.jpg (http://xs.to/xs.php?h=xs318&d=07315&f=bell.jpg)

[RaTeD]

When you guys call Bell, do you start the conversation by telling them you want to cancel, then negotiate? Or do you start the conversation by asking them if they could pricematch other internet service providers that offer better prices?

[Hellfire]

I got $24.99 for 8 months. No contract - Unlimited usage

[Noob1ee]

@RaTeD - It really depends on the representative you get. Once I've called in to get a PM and threatened to cancel, the lady immediately proceeded to cancelling me =\

Anyways, yesterday I called to inquire bout my bill and they told me they're trying to move everyone to their new plans. The representative told me that their new plans all include a 60GB bandwidth cap, no new contracts have unlimited anymore (true?!?).Their new plan includes a 60GB monthly cap, a 7mbps service and a free network modem with the new pricing of $49 w/o contract =\

[whampoa]

My rate with Sympatico is hovering around $25, give or take a couple of buck more or less, for the last two years.

As some posters have indicated, ALWAYS speak to the cancellation/retention CSR for the best result.

Be prepared to talk the talk and walk the walk, as the old saying go.

And keep calling them as many time as needed, in order, to get one that actually agree to your price.

And for reference, write down the CSR name, date and time and reference number in case of future dispute.

[JadeL]

I had negotiated with Bell twice now. The first time was when my initial $25/month for 6 months promotion ended, I called to cancel, was asked why, told them because the promotion is over, was immediately offerred $30/month for another 6 months (unlimited bandwidth, no contract), and I accepted that.

The second time was 3 weeks ago because my 6 months is almost over again. I called to cancel, gave the same reason as first time. I was offerred 6 months at $30 and anther 6 months at $33 (again, unlimited bandwidth), however I need to sign a 1 year contract at $35/months. I agreed to it. I later got 2 emails, the first one stating that I'll be getting the $30/$33 deal but need to sign the 1 year $35/month contract. And the 2nd email was the actual contract. So I guess I'll have the email as proof if they mess up my billing.

[RaTeD]

Talk to the cancellation representatives? What if they proceed to cancelling your internet service?

Anyways, now that Bell Sympatico have changed the internet plans, will they still pricematch other ISPs?

[SinGularity]

I'm gonna try to get 7Mb with unlimited for my current price for 5Mb unlimited

next week.. or at the end of contract

[deals newbie]

@RaTeD - It really depends on the representative you get. Once I've called in to get a PM and threatened to cancel, the lady immediately proceeded to cancelling me =\

Anyways, yesterday I called to inquire bout my bill and they told me they're trying to move everyone to their new plans. The representative told me that their new plans all include a 60GB bandwidth cap, no new contracts have unlimited anymore (true?!?).Their new plan includes a 60GB monthly cap, a 7mbps service and a free network modem with the new pricing of $49 w/o contract =\

that's what they told me too. no more unlimited, all 60GB caps now. worse off is if u get some lady that keeps insisting 60GB is UNLIMITED. completely gay :mad:

[RaTeD]

lucky im on a contract now...that means i will have unlimited for another year... :):)

[Noob1ee]

Talk to the cancellation representatives? What if they proceed to cancelling your internet service?

Anyways, now that Bell Sympatico have changed the internet plans, will they still pricematch other ISPs?

If they proceed to the cancel, just let them, as they require you to tell them 30 days ahead of time before they actually cancel your service. THEN, here's what you do, call in the next morning telling them you changed your mind and don't want to cancel anymore =)

[ohnabatko]

Is this for the 5 MB highspeed?
http://www.speedtest.net/result/168872162.png (http://www.speedtest.net)

[thegov]

http://www.speedtest.net/result/168872162.png (http://www.speedtest.net)

This could be full 5M if your TCPIP is not optimized (TCP Receive Window too low) see http://www.dslreports.com/faq/578
I got similar results until I changed this & I'm right next to a Stinger connect -- I just ran and got 4141/678 34ms from GTA

However more likely your profile is around 4M (which is better than a lot) -- to know your profile you either need to look at your modem stats -- or try a tool like SpeedStreamStats if you have a Speedstream modem see
http://www.dslreports.com/forum/r18485324-new-to-bell (http://http://www.dslreports.com/forum/r18485324-new-to-bell)
half way down the page. Without knowing your profile and the noise ratios you can't tell if your being told the truth about the connection or whether tweaking at your end is necessary. At least then you can talk to Sympatico knowledgeably.

[2ace]

I just signed on with Bell for $34.95 with unlimited bandwidth and no contract. The price will stay at this rate for 8 months and its for university students. The plan is the "Total Performance" so it comes with the wireless router/modem and associated speeds. Just call in and say you're a university student and they should offer you this plan.

[Hellfire]

I just signed on with Bell for $34.95 with unlimited bandwidth and no contract. The price will stay at this rate for 8 months and its for university students. The plan is the "Total Performance" so it comes with the wireless router/modem and associated speeds. Just call in and say you're a university student and they should offer you this plan.

You got ripped off, the standard student rate is $29.95 for 8 months.

[Hamster123]

Sorry to off-topic a little bit but I want to give some advice here

I just finished my phone call with Sympatico CSR about my bill problem. I signed a Sympatico High Speed contract in January 2007 for $24.95 for 1 year and right now they are charging me for $29.95.:mad: They just told me that they do not have a $24.95 promotion right now or back in January. They also said that they can't make any fix in my account because what they show on their side is $24.95/6 months + $29.95/6 months. That's totally different from January when I signed the contract. Bell does not honor my contract and it makes me so angry.:mad:

I know that my rate is quite nice compare to others paying $49. I am not trying to get more discount from the contract but I just want Bell to honor my contract but they refused. Totally frustrated with Bell. This is not the way a big big company like Bell to treat their customers.

So when you negotiating your contract with Bell, be careful and ask them to double(or triple, or even more) confirm on what they are telling you. They may tell you one story and then put another story on your account.:mad:

[Noob1ee]

Sorry to off-topic a little bit but I want to give some advice here

I just finished my phone call with Sympatico CSR about my bill problem. I signed a Sympatico High Speed contract in January 2007 for $24.95 for 1 year and right now they are charging me for $29.95.:mad: They just told me that they do not have a $24.95 promotion right now or back in January. They also said that they can't make any fix in my account because what they show on their side is $24.95/6 months + $29.95/6 months. That's totally different from January when I signed the contract. Bell does not honor my contract and it makes me so angry.:mad:

I know that my rate is quite nice compare to others paying $49. I am not trying to get more discount from the contract but I just want Bell to honor my contract but they refused. Totally frustrated with Bell. This is not the way a big big company like Bell to treat their customers.

So when you negotiating your contract with Bell, be careful and ask them to double(or triple, or even more) confirm on what they are telling you. They may tell you one story and then put another story on your account.:mad:

That has happened to me before but different deal and no contract. You can't do anything about it.

That's what I hate about Bell. One CSR tells you one thing and another CSR tells you a different thing. Bell representatives are not accountable.

[RaTeD]

You got ripped off, the standard student rate is $29.95 for 8 months.


actually, the standard student rate is $32.95 for 8 months, not $29.95

[Kurtz7834]

The problem with these sorts of things is the CSRs frequently will just tell you what you want to hear to make the sale. Then months later when you get your bill the deal is not what you were promised, either you are bandwidth capped or charged $5, $10 or more a month higher.

As said, the reps are not held accountable and it is very difficult to get them to honour their promises. This problem is not unique to Bell although Bell is one of the worst offenders in terms of CSRs saying anything to get you on a contract and not delivering on their promises.

If you think the Internet Reps are bad... you ain't seen nothing yet, try Bell Mobility.

[akad3m1kz]

i just spoke to a bell CSR and they have offered me 29.95 for 8 months and 34.95 for the next 4 months.. i have also asked them over and over again if i have unlimited bandwith and they said yes... im guessing this is a sweet ***** deal... if they stick to their words....

[thegov]

Sorry to off-topic a little bit but I want to give some advice here

I just finished my phone call with Sympatico CSR about my bill problem. I signed a Sympatico High Speed contract in January 2007 for $24.95 for 1 year and right now they are charging me for $29.95.:mad: They just told me that they do not have a $24.95 promotion right now or back in January. They also said that they can't make any fix in my account because what they show on their side is $24.95/6 months + $29.95/6 months. That's totally different from January when I signed the contract. Bell does not honor my contract and it makes me so angry.:mad:

I know that my rate is quite nice compare to others paying $49. I am not trying to get more discount from the contract but I just want Bell to honor my contract but they refused. Totally frustrated with Bell. This is not the way a big big company like Bell to treat their customers.

So when you negotiating your contract with Bell, be careful and ask them to double(or triple, or even more) confirm on what they are telling you. They may tell you one story and then put another story on your account.:mad:

Did you get anything in writing?
Even without, if you can document your conversation and understanding clearly -- e-mail or fax the Executive Office. You've got a much better chance of clearing up any misunderstanding with them
FAX: 1-800-544-5148 or executive.office@bell.ca.
They're night and day compared to Cust or Tech Support.
You could call them directly, but I found the written format allows you to state your case in full before any discussion. Their phone number is probably on the site if you prefer to talk initially.

[dreamcatcher]

http://www.dslreports.com/forum/r18485324-new-to-bell (http://http://www.dslreports.com/forum/r18485324-new-to-bell)


The link does not work.

[BJC]

The link does not work.

http://www.dslreports.com/forum/r18485324-new-to-bell

[g man]

If you think the Internet Reps are bad... you ain't seen nothing yet, try Bell Mobility.

Preaching to the choir my friend, I know exactly what you mean. Last Sept I signed with BM for what was supposed to be a $20 per month contract (plus the other fees so $27 total). I made sure to note the CSR's names, the contract confirmation number and other details which I stuck to the fridge.

6 months later they start charging me $33-35 per month. I called and read off the names and confirmation number they gave me in Sept and they said that was a mistake, the agent wasn't authorized to make that offer and, get this, I was lucky to get the lower rate for 6 months instead of the usual 2-3 they were supposedly allowed to offer. They even claimed the one name I gave them was not a contract rep but a cancellation specialist!

Their DSL is always an adventure too, you have to call a minimum of 3 months in a row to make them take the extra $5 off the $34.95 contract since they conveniently make a point of writing up contracts that are no lower than that amount and manually credit the difference until "the system" picks it up.

[davidwfernandes]

Hi Guy's,

Someone warned me in this post about making sure to check my bill after Bell hooks you up on a great deal. I am paying $30 tax in for a lan line with 2 features. This months bill came to over $44. They said some stupid thing about me signing up halfway through the month BS. Anyhow after multiple emails back and forth they credited me $20 on top of fixing the issue in next months bill. They are really sneaky. Imagine if they over charge X amount of customers for $10 each. That's a lot of interest for a given month to their benefit. Man I feel used.

:mad:

[Hamster123]

Did you get anything in writing?
Even without, if you can document your conversation and understanding clearly -- e-mail or fax the Executive Office. You've got a much better chance of clearing up any misunderstanding with them
FAX: 1-800-544-5148 or executive.office@bell.ca.
They're night and day compared to Cust or Tech Support.
You could call them directly, but I found the written format allows you to state your case in full before any discussion. Their phone number is probably on the site if you prefer to talk initially.

Thanks for your info! ;) But probably I won't deal with them anymore because I am quite sure they will just recite their scripts again after the discussion: "Unfortunately we cannot make any adjustment to your contract" "We apologize for any misunderstanding between us and our customers"...

[kellya]

I just had an online chat with a Bell rep (310-surf was closed for the night) I asked him when my contract was up and told him I wanted to cancel. He asked why and I told him that I wasn't happy with what my price was going to be and that I could get it cheaper elsewhere. He told me to call back on August 21st (one month prior to my contract expiry) and they would cancel for me. I didn't press for a better deal since I really think we are going to try a new Primus bundle out. Just though it was funny that he didn't even try to keep the business. I did like using the online chat though - you can print out the whole conversation so there is no misunderstanding later :)

Kelly

[sukhvail]

i had a online convo with a bell rep today too- they charged me after i cancelled my sympatico service. for three months they didn't charge me, but i just noticed now taht they charged my for FOUR MONTHS!! the rep said he would reimburse me on my next bill

[Daf]

they need to be more consistant

[BoxerJoe82]

You should have tried harder. I didn't get a price match either. Same crap about government regulations.. but they did give me the first 3 months at 24.45 +tx and the remaining 9 months at 29.45 +tx for a 1 year contract.


I got one year full high speed 5 megs with unlimited download for 24.95 for 12 months on a 12 month contract. A bit of flirting never hurts over the phone. Apparently this rarely happens but I do have all 4 services through Bell.

[BootsJessie]

I got one year full high speed 5 megs with unlimited download for 24.95 for 12 months on a 12 month contract. A bit of flirting never hurts over the phone. Apparently this rarely happens but I do have all 4 services through Bell.

What are you paying for the other services? I'm looking at moving everything over to Bell and would like to know what I should shoot for?
Thanks,

[YYZFA]

they need to be more consistant

Yes, like Acanac, who charged me for a business account, even though I clearly indicated I needed a residential account. I complained first through several tickets and then through their forum, and they told me the refund would be coming. Then, instead of refunding me, they charged me again (also for a business account). The next day, they charged me for a residential account, and I still didn't have service nor a modem!

After many complaints to billing, they issued a refund for one of their business account charges. It took me a full year to get the second wrongful charge refunded, despite faxing in the credit card bill and all the emails to the number they provided.

At least though, they were consistent!

[eyap]

I guess lots have been switching to acanac.
My first offer given was $29.95 per month, 12 month contract. There is no surcharge for dry loop, which makes it very close to acanac deal.

acanac
$18.95 + $8 dry loop surchage = $26.95
prepary for 12 months service


When I was about to take on the 1st offer from Bell, I called back and was offered the following

$19.95 per month, for 12 months
no contract
up to 7 Mbps d/l
free modem (w/ home networking) rental
free security suite
60GB cap ($10 extra for additional 30GB, $25 extra for unlmtd)
Only downside is the cap, which is fine with me.

Over all, for a not heavy user, I got a even better deal than acanac.

[RaTeD]

I guess lots have been switching to acanac.
My first offer given was $29.95 per month, 12 month contract. There is no surcharge for dry loop, which makes it very close to acanac deal.

acanac
$18.95 + $8 dry loop surchage = $26.95
prepary for 12 months service


When I was about to take on the 1st offer from Bell, I called back and was offered the following

$19.95 per month, for 12 months
no contract
up to 7 Mbps d/l
free modem (w/ home networking) rental
free security suite
60GB cap ($10 extra for additional 30GB, $25 extra for unlmtd)
Only downside is the cap, which is fine with me.

Over all, for a not heavy user, I got a even better deal than acanac.

That deal seems too good to be true...no contract? hmm...i wouldnt be surprised if you are charged $40+ in your next monthly bill. Did you speak to the billing department or the cancellation department?

[eyap]

RaTeD, I spoke with cancellation department. I did receive a reference # for the call, since Bell does NOT send out written statement.

Even with contract, it is still fine with me.

I would have to find out in my next bill. Stay tuned!

[hockeyfan453]

Yep, let us know what happens! :)

[EDragon]

Just spoke with a rep in cacellation department. She said, there is no price matching any more because they improved the performance of internet service. They also change their pricing policy. So far, the best offer is $37.95 per month on one year contract. I guess $19.95, $24.95, and $29.95 per month for one year contract are all just on the off chance:)

[kellya]

Just spoke with a rep in cacellation department. She said, there is no price matching any more because they improved the performance of internet service. They also change their pricing policy. So far, the best offer is $37.95 per month on one year contract. I guess $19.95, $24.95, and $29.95 per month for one year contract are all just on the off chance:)

Yes, my internet contract with Bell is up the 21st of Septemember so I called the 21st of August to cancel. The best they would do was $37.95 a month on a one year contract. I'm currently paying $29.95. I told her thanks but no thanks. Now admittedly I didn't press the issue too much since I really don't like Bell and I'm looking to make a change anyways.

Kelly

[Firefoxer]

For teksavvy? I've been thinking, my contract is due in October and I think even if I renew it at the same price they would try to break the contract by killing the unlimited cap a few months later.

[NefCanuck]

our contract is expiring in September and we are moving to Aurora at the end of Sept. I just renewed the contract for $24.95/6 months and $29.95/another 6 months and unlimited bandwith. And the customer rep was pushing me on $34.95/month as the only option to renew the contract. I started to bluff and then he put me on hold 2 times and finaly came back to me with the offer that i wanted.:lol:
Btw, is ther sympatico service in Aurora? i am kinda worried about that.....:confused:

Yep, and you might find you'll have better throughput numbers than where you're living now once you move to Aurora!

Found this out when I did a test through Speedtest.net and found out that my dad was getting 3.5MB/s vs. my less than 1MB/s (and I live in Mississauga near SQ 1) and we were both opaying for HS service! :mad:

Tried to get Bell to resolve my lack of speed issue.... it was like banging my head against the wall... it felt so good when I stopped! :rolleyes:

I'd switch to Rogers for my ISP but frankly I've had enough service and billing hiccups with their Digital TV that I'm leery of giving them any more $.

NefCanuck

[skywalker]

Anyone know how much they charged if I cancel the service in the middle of the 1-year contract?

I only got 1.5M speed (test by speedtest.net), far below 5M they stated.
Thanks.

[can2000]

RaTeD, I spoke with cancellation department. I did receive a reference # for the call, since Bell does NOT send out written statement.

Even with contract, it is still fine with me.

I would have to find out in my next bill. Stay tuned!

Be awared that the reference # useless.

Yesterday morning I called into cancellation department, got a deal for $24.95/month for 12 months contact, no cap. The lady told me she would send the contact by email. After I received it after 30 mins, I noticed it did mention the cap, and activation fee (probably just standard contract format and she didnt modify it). I called back 310-surf. Another agent told me there is no this contract and I will have 30G cap...balh..balh...and he said he was really sorry for the wrong information i got before...damn!!!

[Chocolinx]

Anyone know how much they charged if I cancel the service in the middle of the 1-year contract?

I only got 1.5M speed (test by speedtest.net), far below 5M they stated.
Thanks.

I believe I remember reading it something like $25 a month for every month you have left on your contract.

[RaTeD]

Be awared that the reference # useless.

Yesterday morning I called into cancellation department, got a deal for $24.95/month for 12 months contact, no cap. The lady told me she would send the contact by email. After I received it after 30 mins, I noticed it did mention the cap, and activation fee (probably just standard contract format and she didnt modify it). I called back 310-surf. Another agent told me there is no this contract and I will have 30G cap...balh..balh...and he said he was really sorry for the wrong information i got before...damn!!!

30GB cap? aww that sucks...Did you still get it for $24.95 though? Is it the 5meg high speed internet or the new 7meg performance internet?

[can2000]

30GB cap? aww that sucks...Did you still get it for $24.95 though? Is it the 5meg high speed internet or the new 7meg performance internet?

No, I didnt take it but called in 3 times.
Finally got the deal as below FYI:

2 m: free
3-6 m: 26/m
7-12: 35/m

$26.17/m in average , not as good as the 24.95$ the first agent gave me. :mad:

no cap, 5M as what I have now.

[Chocolinx]

The course of my journey to a better Bell Sympatico Plan:

310-SURF --> First Agent

Rep. Speaks: English (Canadian)

Tells me this: Sorry the best plan we can give you is $35.95 a month with a 60GB bandwidth cap. Let me talk to my supervisor to see what he can do for you.

At this point I've told him, I've been without a contract for 5 years and paying $50 a month.

Agent comes back: Hi sorry for the wait, my supervisor tells me we can't price match and Acanac.ca because we don't do price matching. He says to just cancel, although I think my supervisor is an idiot, so here's the General Manager's number. Give them a call and I'm sure they can do something for you.

I say: Thanks Man!

NEXT --> General Manager for Sympatico

Voicemail: Left my b1 account number phone number and a brief message.

Next Day: Call back from office in Ottawa!

A General Manager: Hi, you called yesterday what can I do for you? (Shorten the story) Well what I can do for you as a student, I can't put you on one of our newer plans because you'll lose your "Grandfather'd" unlimited bandwidth (I guess that's what they call it when you've had unlimited since 2001) so what I'll do for you is we can add credit to your account every month. Basically what you'll get is $25/month for 8 months and $35/month for the last 4.

After that I was like "Hell Yeah" inside. Not too bad right?

5MBPS Connection
1-8 Month: $24.95
9-12 Month: $34.95

I get my first bill on Sept 4. so we'll see if it works out or not, it should though, General Manager ffs lol He sending me an email confirmation as we speak so I'll post it later if it's worth anything to post.

[reflex]

hey guys, im a student heading to western this year and i am trying to get a bell sympatico deal. what # should i call and are there any specific things i can ask for? ive been a long time customer of bell in toronto, but i also want to make a account in london. any strategies i should use?

[Chocolinx]

hey guys, im a student heading to western this year and i am trying to get a bell sympatico deal. what # should i call and are there any specific things i can ask for? ive been a long time customer of bell in toronto, but i also want to make a account in london. any strategies i should use?

I didn't even know they offer DSL outside the GTA area. Do they? Last time I was in London I don't remember anyone having sympatico lol

I really doubt you'd be getting any great offers, because you're setting up an entirely new account. It won't matter if you have sympatico at home. Probably the best thing you can do is get the current Student Plan.

Part of the referafriend program. $39.95 a month for 8 months 7MPBS includes Unlimited Usage Plan. Just call them up and ask them for the student plan. If they don't know what it is (some of the level 1 CSRs won't know) tell them to talk to their supervisor, if he doesn't know ask for the General Manager's Number.

You can find the deal on a link in a separate thread. It's Refer A Friend.

[HappyDaze]

I was calling to cancel my internet (did the 19.95 for three months, then was lazy and did a month at regular price + $30 for going over bandwidth. ouch).

I told him the reason for my cancellation was that the cap was too small so they offered me this:

7 Mbps
Unlimited Download
Free wireless modem (?)
$39.95
No Contract (I made sure to stress this).

This at least gives me time to shop around for deals on an internet plan.

[hockeyfan453]

lol, yes sympatico is available outside gta.

and yes, it's available in London :razz:

[Fallen_Paladin]

This is what I got when I called to cancel about 2-3 months ago.

I spoke to the customer service rep, and said I wasn't really unhappy with bell sympatico's service but that one of their resellers were reselling the exact same service for a much cheaper price (reseller teksavvy with the unlimited plan). They offered me a cheaper price and said that I was getting a free modem rental so that bell was really rather competitive and all that bull. I rebuttled them and said that I wouldn't even need to sign a contract with teksavvy to use their service and that the modem was rent to own so I'd own it with my rental money eventually. We agreed to a contract of 12 months for $29.95 a month, and I pushed a little bit further to get 3 months free.

[jericho129]

This is a great thread, thanks to everyone's posts.

I was looking to switch because $50 for sympatico is way too much (funny how it crept up over the years from $30-something). Anyway, knowing that I could get $30/mth from Sympatico before actually calling them helps - I didn't have to worry about being offered, and accepting, $37/mth (first offer) because I KNEW I could get better. Also, I had another ISP I was ready to switch to so really it was no pressure on me.

The rep was good too, I just said I wanted to cancel because of price, after she offered $37 I just said no that was still too much, she put me on hold and came back with $29 for the same service I have now (unlimited, no contract). Very nice, nonchalant type of conversation.

So my advice to people looking to get cheaper rates, just be ready to switch. Then the worse case scenario is Bell doesn't offer you a lower rate and you switch to another ISP (a couple mentioned here were acanac and teksavvy) with lower rates. Either way you win.

Cheers

[edit: if I pushed a little more like the poster above maybe I could've gotten a few months free, but I'm still saving $20/mth so I'm happy/happier :) ]

[santon]

I got a deal through primus $21 for my phone line with three options and $20/month for high speed (no contract). Been on it for 3 months, cant complain, I just use it for basic surfing and its fast enough. No issues of downtime.

[jarjarrick]

The rep was good too, I just said I wanted to cancel because of price, after she offered $37 I just said no that was still too much, she put me on hold and came back with $29 for the same service I have now (unlimited, no contract). Very nice, nonchalant type of conversation.
Just make sure you check your bill. I thought I got a great deal too when I called a few weeks ago. The first bill came with the wrong amount (as expected). So I called back just to find out that the note in my account had me down for something totally different. The two CSRs I talked to insisted that they couldn't give me the original offer.:mad:

[Hellfire]

So got my bill, was wrong of course, so had to call in and waste an hour and a half to get it fixed.

Hopefully everything next month is fine...

[jimmyjamez]

I just went through hell with bell

So i called and asked them why my last bill was $50.00 and they said my contract had expired and i was to be put on the new plan

PLAN BS!@#!@$
typical upgraded from 5.0 to 7.0 Mbps
60 gig limit up and down
no security blahblah

So i asked them to talk to the manager.. and so .. he could do nothing with me
but escalate my blood pressure. I said screw it.. hung up
called 310-surf

Told them i was interested in the student plan for 8 months and he came back and said no problem.

what was offered was
7.0Mbps
no contract
and unlimited upload and download
security software(useless)
and wireless router (i already had one)
39.95

Which was a better deal than any other deal i was offered.. I took it.. and now i'm writing it up to you peeps!

enjoy

[jimmyjamez]

btw they asked for me student #

[RaTeD]

btw they asked for me student #

Bell is known not to validate student numbers...I was offered the $39.95 deal too but its too expensive compared to what im paying right now

[fatpiggy]

Make sure you keep your confirmation number and confirmation email in a safe and easy to find place. Bell WILL change the monthly charge without notifying you. They did that to me too.

[mahoro]

I just called, I am currently using the old plan (back from 2005), w/ no contract and no caps

First off, the CSR picked up the phone, w/ some middle east ascent, I have some trouble hearing his words, but I can bear w/ it. I told him my situation (been using $49.5 for 2 years, want a cheaper plan). He kept on promoting on the premium plans which has 60GB CAPS along with pricey $45.95...(last for like 15 minutes)

I asked him to get the supervisor to talk to me, and so he did. The supervisor told me I am currently on old high speed plan THAT HAS caps on it (WTF?!If I remember it has no caps in it before accepting the contract back in 2005). and he said he can only offer me $39.5 for 3 months w/o contract or 12 months w/ contracts for the Premium plan along w/ 60 GB bandwidth caps.

What a bull shxt, wasted a hour of my lunch hour.

[g man]

So got my bill, was wrong of course, so had to call in and waste an hour and a half to get it fixed.

Hopefully everything next month is fine...

Same here, they didn't take the extra $5 off as they have for the first 4 months -- 37 instead of 32. Unbelievable!

[TheBull]

Hey guys,
I just got off the phone with Bell's cancellation dept.
Here's what I scored with little-to-no effort:

Bell Sympatico Total Internet Performance (up to 7 Mbps)
On a 1 year contract for $28.50 per month with the first month free.

I'm quite happy with this result and won't be considering switching for at least another year now.

I only had to drop the A-bomb (Acanac) once!

Edit: Oh yeah, the rep also processed the free month, and the discounts for the next year while I was on the phone and he gave me a confirmation number with me having to ask for it.

[mahoro]

Hey guys,
I just got off the phone with Bell's cancellation dept.
Here's what I scored with little-to-no effort:

Bell Sympatico Total Internet Performance (up to 7 Mbps)
On a 1 year contract for $28.50 per month with the first month free.

I'm quite happy with this result and won't be considering switching for at least another year now.

I only had to drop the A-bomb (Acanac) once!

Edit: Oh yeah, the rep also processed the free month, and the discounts for the next year while I was on the phone and he gave me a confirmation number with me having to ask for it.

but is there any bandwith limit? (30GB/30GB):confused:

[TheBull]

but is there any bandwith limit? (30GB/30GB):confused:

The package he put me on typically has a 60gb/month cap but he waived that too.
Quite honestly, I checked my usage for the last year and I haven't ever exceeded 10gb in any given month so the cap wasn't an issue for me.

[scagneti]

Same here, they didn't take the extra $5 off as they have for the first 4 months -- 37 instead of 32. Unbelievable!

Mine was even wronger! Somehow my bill is now $20 more expensive per month! :mad:

Stupid Bell -- now I have to waste a half hour at work tomorrow asking what the heck they're doing! I'm glad I kept my email saying that I'd get the monthly rate of $34.95 (because now my bill is $44.95 PLUS $12.00 in stupid virus protection which I told the guy 10 times that I didn't want.) I don't know how I'm going to get the extra $5.00 per month the guy said ($29.95 per month).

UGH!!!!

[thebat88]

I got the same price as you but i got a little better deal.
The guy gives me 3 months free and throws in the wireless router which i have no use. :lol:
No cap, 1 yr contract (but the rep didn't send me an email to request me to accept the contract. Last year, they asked me to accept the contract via email, things changed this year?)


Hey guys,
I just got off the phone with Bell's cancellation dept.
Here's what I scored with little-to-no effort:

Bell Sympatico Total Internet Performance (up to 7 Mbps)
On a 1 year contract for $28.50 per month with the first month free.

I'm quite happy with this result and won't be considering switching for at least another year now.

I only had to drop the A-bomb (Acanac) once!

Edit: Oh yeah, the rep also processed the free month, and the discounts for the next year while I was on the phone and he gave me a confirmation number with me having to ask for it.

[can2000]

My high speed is not accessable somehow a week after talked with Bell...:((

[mahpoaht]

I got the same price as you but i got a little better deal.
The guy gives me 3 months free and throws in the wireless router which i have no use. :lol:
No cap, 1 yr contract (but the rep didn't send me an email to request me to accept the contract. Last year, they asked me to accept the contract via email, things changed this year?)

You should call them back and ask for the contract to be emailed to you. Because you'll need it in the future in case Bell screw you.

[simms]

Resigned with Bell on a 3 year.

7M/1M <- stated service.. I get 10M/1M.
$24.95/mth for 2 yrs,
$29.95/mth for last year.
Apparently no caps as well (up or down) but we'll see.. I have a feeling 60GB will be there.

The line pulls 10.2mbit (10200kps) and 1mbit. Loving it.
Also got a new modem/router from Bell (2Wire 2701HG-G).

[arthurkok2]

go with teksavvy.com. They offer the same services as bell..

except..

1) Better customer service. I sent them a email and then they called me like 5 mins later and talk to me.

2) Cheaper: $30/month + tax.

3) Offer lower latency or unlimited download (Premium or unlimited service)

4) NO CONTRACT

5) u need your own modem which u can buy from canada computers for 23.99 (2wire)

[eyap]

I called to cancel to switch to acanac, and they offered me $20 per month for 12 months, no contract, which I gladly accepted.

Sure enough, bill came around, they charged me full price. I had to jump through few hoops to get it straightened. The offshore CSR didn't make things easy for me ....

[Nonopeno]

wow all these horror stories..

same thing happened to me today.. signed a 1year 30/month contract.. since there's no such thing, i signed a 1 year 35/month, and the csr said she would credit me back 5 bucks per month manually for 12 months..

been charging me 40 a month for last 2 months, called last month, didn't even credit me properly, called again today, the guy said, no i won't give it to you for 35.. i mean... wtf, why am i signing a contract if you guys won't even honour what u said.. he asked me why they should give me 30/month.. i said rogers would give me a 7mb/s line for the same price.. he then said, "why didn't you tell me this earlier".. i would have killed him if he was infront of me..

[simms]

wow all these horror stories..

same thing happened to me today.. signed a 1year 30/month contract.. since there's no such thing, i signed a 1 year 35/month, and the csr said she would credit me back 5 bucks per month manually for 12 months..

been charging me 40 a month for last 2 months, called last month, didn't even credit me properly, called again today, the guy said, no i won't give it to you for 35.. i mean... wtf, why am i signing a contract if you guys won't even honour what u said.. he asked me why they should give me 30/month.. i said rogers would give me a 7mb/s line for the same price.. he then said, "why didn't you tell me this earlier".. i would have killed him if he was infront of me..

Shame. At least the speeds I get with Bell are higher than with TekSavvy or Acanac...

http://www.dslreports.com/speedtests/10772328;703175;f4f4b4d9ce9502df3fff68b9130c12db;3 .0;speedtest.cogeco.net/36984059

Not like they could over 10+Mbps service. If they did though...

[scagneti]

I've got to get around to calling them, but I've got a cold and I've got a lot of work to do, but I refuse to let them rip me off. I've got the last three Bell bills with me and the contract that I signed for $34.95 per month. Ironically, I called the day after I received the contract to find out about getting the extra $5.00 off per month that he originally promised me and the CSR assured me the right price was on my account and that I just had to trust Bell. Maybe it was me laughing out loud at him that caused my account problems.

So, what number have you all been calling? I know they have 5 or 6 numbers, so I want to call the one with the least amount of hassle and the best chance of this actually working out!

And has anyone else got this $45/$75 rebate for not going to Rogers? I didn't get THAT either!! :mad:

[TheBull]

So, what number have you all been calling? I know they have 5 or 6 numbers, so I want to call the one with the least amount of hassle and the best chance of this actually working out!

And has anyone else got this $45/$75 rebate for not going to Rogers? I didn't get THAT either!! :mad:

Hey Scagneti,

I called 310-SURF and pressed:
- 1 for English
- my phone number associated w/ my account
- 1 for Tech or Billing support
- 1 for High Speed
- 2 for Account and Billing enquiries
- 2 to cancel my service

The department I reached does not appear to be trained to just process cancellations of service. It appears they are trained to retain customers.

I didn't get any $45 or $75 rebate for not going to Rogers.

Here's the deal I got (which I'm quite happy with):

Hey guys,
I just got off the phone with Bell's cancellation dept.
Here's what I scored with little-to-no effort:

Bell Sympatico Total Internet Performance (up to 7 Mbps)
On a 1 year contract for $28.50 per month with the first month free.

I'm quite happy with this result and won't be considering switching for at least another year now.

I only had to drop the A-bomb (Acanac) once!

Edit: Oh yeah, the rep also processed the free month, and the discounts for the next year while I was on the phone and he gave me a confirmation number with me having to ask for it.

[thebat88]

What is people getting on speedtest.net result for those that is on the 7Mbps plan?
I am only getting around 4100 kbps download speed and wondering whether it's a problem.


Hey Scagneti,

I called 310-SURF and pressed:
- 1 for English
- my phone number associated w/ my account
- 1 for Tech or Billing support
- 1 for High Speed
- 2 for Account and Billing enquiries
- 2 to cancel my service

The department I reached does not appear to be trained to just process cancellations of service. It appears they are trained to retain customers.

I didn't get any $45 or $75 rebate for not going to Rogers.

Here's the deal I got (which I'm quite happy with):

[g man]

The result of my latest over-charge by Bell. Talked to a rep named Freddy, told him the contract I signed was for $30 a month and yet I was charged $37 tax in. He looks in his notes on my account and says "You actually signed for $35." As usual I have to tell him the person I dealt with claimed the lowest priced contract they have written up is for $35 but they will set up the billing system to credit the acct an additional $5 per month. He says he's never heard of such an arrangement so I give him the rep's name and the conf # they gave me last Feb. He puts me on hold, comes back and says the deal was actually supposed to be $5 off for the first 6 months only but since I am a long time customer he will take 10 off this month and $5 off per month until the contract runs out in Jan.

I'll say it again, watch your monthly Bell bill like a hawk!

[neo1973]

The result of my latest over-charge by Bell. Talked to a rep named Freddy, told him the contract I signed was for $30 a month and yet I was charged $37 tax in. He looks in his notes on my account and says "You actually signed for $35." As usual I have to tell him the person I dealt with claimed the lowest priced contract they have written up is for $35 but they will set up the billing system to credit the acct an additional $5 per month. He says he's never heard of such an arrangement so I give him the rep's name and the conf # they gave me last Feb. He puts me on hold, comes back and says the deal was actually supposed to be $5 off for the first 6 months only but since I am a long time customer he will take 10 off this month and $5 off per month until the contract runs out in Jan.

I'll say it again, watch your monthly Bell bill like a hawk!

I was in same kind of situation and I am leaving Bell for good. Sick and tired of their bs. :mad:

[Firefoxer]

The only reason they want you to upgrade to 7mbps is to put the 60GiB CAP ON YOU. Say yes and you lose your unlimited.

[ttian]

The only reason they want you to upgrade to 7mbps is to put the 60GiB CAP ON YOU. Say yes and you lose your unlimited.

Correct, I'm leaving too.

[ibinlurking]

Guys, I just been through a very similar situation.

My bill from last month went up from $45 to $55. So I called them as ask wtf is going on. Just keep in mind that I had been with Bell Sympatico for 5 years now.


1st call:

The guy told me that I agreed to a 2 years contract before and that contract had expired. I honestly cannot recall signing a contract with them. He told me that I currently have a 60GB cap and the price is $55/month blahblahblah.

He also insisted that unlimited usage was NEVER available and insisted that his supervisor also had confrimed that. He wasted 45 min. of my time.

2nd call:

Soon after she realized that I am seriously prepared to cancel the service. She agreed to give me 7Mbs plan for $34.99 for the first 12 month with 60GB cap, no contract. It will be $39.99 after the one year.

I agreed to that assuming that since I have not been billed for extra usage 60GB is sufficient for me.

I looked up my usage that evening and realized that I currently DO have unlimited usage (I thought so) and I am WAY above the 60GB cap.


3rd Call:

Called them again the next morning. Told them that if they don't stick to the $35/month pricing + unlimited usage, I will cancel. This b!tch actually lied to my face and said that even if I was to cancel, she couldn't give me unlimited usage. Told me that she will transfer me to her supervisor. I just hang up

4th Call:

Decided to give Bell one last chance. I called them and told them that I am canceling. In a very professional and clear manner I pointed out to them that Bell reps lied to me and tricked me into agreeing to a 60GB cap. Since my usage is way beyond that, there is no way that I can stay with Bell. He then agreed to give me the unlimited usage right away.

He also mentioned that he could only punch in the unlimited usage for 1 year. I will have to call them back a year after to get that.


For now Bell will probably have another year of my business. After that it will depend on how quickly the rep get me what I wanted.

[e-man]

He also mentioned that he could only punch in the unlimited usage for 1 year. I will have to call them back a year after to get that.



So did you get 1-year unlimited with 7Mbit? The reason I ask is that I'm due for a renewal soon..

[MtX]

Resigned with Bell on a 3 year.

7M/1M <- stated service.. I get 10M/1M.
$24.95/mth for 2 yrs,
$29.95/mth for last year.
Apparently no caps as well (up or down) but we'll see.. I have a feeling 60GB will be there.

The line pulls 10.2mbit (10200kps) and 1mbit. Loving it.
Also got a new modem/router from Bell (2Wire 2701HG-G).

:-0 :-0 :-0 :-0 :-0 :-0 :-0

[Billa-786]

The only reason they want you to upgrade to 7mbps is to put the 60GiB CAP ON YOU. Say yes and you lose your unlimited.

This happened to me, even though I asked the rep 100 times whether there will be a cap. She assured me there wouldnt be one. Later on I find out not only did I get a cap but my line cant handle 7MB and no I cant go back to my old plan.:mad: :mad:

Teksavvy it is.

[ibinlurking]

So did you get 1-year unlimited with 7Mbit? The reason I ask is that I'm due for a renewal soon..

Yes, I got 1 year unlimited with 7Mbit. I haven't got my new modem yet, so I won't know if my line will actually handle 7Mbps. Regardless what they tell you, the unlimited usage is still on the table.

If you don't like what you hear from the rep, I suggest that you just ask them to transfer you to a supervisor and as soon as you are put on a hold you hang up and call again. The reason why I would suggest that you ask them to transfer you is because if you just hang up they might leave a note on your file, where as if you ask them to transfer you, then no harm is done when you hang up.

Based on my experience the supervisor won't be able to do much more than the Bell rep that handles cancellation. I know for a fact that both people from Billing and Cancellation dept. WILL lie to you. People from both dept. lied to me. So, you just have to keep on trying.

[mudman24]

I called to cancel to switch to acanac, and they offered me $20 per month for 12 months, no contract, which I gladly accepted.

Sure enough, bill came around, they charged me full price. I had to jump through few hoops to get it straightened. The offshore CSR didn't make things easy for me ....

I got the same thing no contract, no cap for 2 years and like him charged me full price on the verge of getting it straightened out

[e-man]

Yes, I got 1 year unlimited with 7Mbit. I haven't got my new modem yet, so I won't know if my line will actually handle 7Mbps. Regardless what they tell you, the unlimited usage is still on the table.

If you don't like what you hear from the rep, I suggest that you just ask them to transfer you to a supervisor and as soon as you are put on a hold you hang up and call again. The reason why I would suggest that you ask them to transfer you is because if you just hang up they might leave a note on your file, where as if you ask them to transfer you, then no harm is done when you hang up.

Based on my experience the supervisor won't be able to do much more than the Bell rep that handles cancellation. I know for a fact that both people from Billing and Cancellation dept. WILL lie to you. People from both dept. lied to me. So, you just have to keep on trying.


Excellent advice. Thanks. I'll be sure to try and get my 7mb/unlimited profile come renewal time.

[slomo]

Excellent advice. Thanks. I'll be sure to try and get my 7mb/unlimited profile come renewal time.

I am not so lucky and could not get unlimited without paying an extra $25 a month (on top of the $45 monthly). I think Sympatico reps weigh in how much you use a month historically, if it is above a certain number, they will not cut you a deal.

Oh well, just got my Sympatico cancellation number and signed up with Teksavvy (www.teksavvy.com) for $30 a month unlimited.

[dvdguy]

Well I just got sucked into changing to the 7meg service. Never mentioned anything about a cap naturally.

Get the bill... which I thought would less expensive only to find an additional $30 bucks on there.

I use a ton of bandwith 300G+ a monthly normally.

But there is no way I am going to pay $70+ for my internet.

Shame.... I actually noticed a pretty big speed increase when I moved to 7M. And I kinda hate to lose my e-mail address that I've had for 7+ years. But looking at my Bandwith History can't see them offering me unlimited service.

[slomo]

Well I just got sucked into changing to the 7meg service. Never mentioned anything about a cap naturally.

I refused the change of service from Highspeed Unlimited, the rep put me in the new service anyway.


Get the bill... which I thought would less expensive only to find an additional $30 bucks on there.

I use a ton of bandwith 300G+ a monthly normally.

But there is no way I am going to pay $70+ for my internet.

Shame.... I actually noticed a pretty big speed increase when I moved to 7M. And I kinda hate to lose my e-mail address that I've had for 7+ years. But looking at my Bandwith History can't see them offering me unlimited service.

One lesson I learned from moving out of Rogers to Sympatico 3 years ago when Rogers put on the bandwidth cap is: never use the ISP's email address even if it is free. I've used a Yahoo address ever since. Besides, Sympatico's spam filter is very weak, lots of spam go through, Yahoo is much better in filtering out junk.

[suntzu]

$24.95/month + Tax
No contract
No Bandwith Limit
Wireless Router

[mahpoaht]

Just got off the phone, and I cancelled my service. Im sick of calling them every other months to have my bill adjusted.

F*ck you Bell! :evil: :twisted:

[krausj]

I called today, and they told me that with Bell you have to pay $25 dollars to get the no limit bandwith, how can I get it ?
Maybe in Quebec bell sympatico dosen't have the no limit deal?

thanks

[ibinlurking]

$24.95/month + Tax
No contract
No Bandwith Limit
Wireless Router

Is that for the 7Mbps or 5Mbps service?

Regardless $25 no contract is a good deal. Care to share how you got it with us?

[ibinlurking]

I called today, and they told me that with Bell you have to pay $25 dollars to get the no limit bandwith, how can I get it ?
Maybe in Quebec bell sympatico dosen't have the no limit deal?

thanks

My best guess is that they lied to you. Like I mentioned in earlier post. I called them 4 times. First 2 calls were to the billing dept and the 2 calls to the cancellation dept the day after. I had people from both dept lied to me about no unlimited usage.

It was until the 4th call that I got the unlimited usage. I really doubt that I will spend that much time with Bell the next time. I will just switch after the 1 year "sweeten" deal they offered me expires.

[weedb0y]

I refused the change of service from Highspeed Unlimited, the rep put me in the new service anyway.



One lesson I learned from moving out of Rogers to Sympatico 3 years ago when Rogers put on the bandwidth cap is: never use the ISP's email address even if it is free. I've used a Yahoo address ever since. Besides, Sympatico's spam filter is very weak, lots of spam go through, Yahoo is much better in filtering out junk.

Thats why I pay for email hosting few bucks a month on my own domain..or get a netfirms account..worth it for good pop3 plus custom domain ;)

[dvdguy]

"you have to pay $25 dollars to get the no limit bandwith"

Pretty sure that is ON TOP of your normal DSL Price. The MAX you can get charged is $30 a month (which just happened to me without being told). So the $25 unlimited is a $5 saving.

[dvdguy]

Well this magical switch to 7meg service (which did increase my D/L speed)... also increased my bill $30 a month.

On top of that I have a home phone that costs me $52 bucks a month.

And you know what, don't use the home phone a lot. Have cell phone, and can make long distant calls from the office.

Been keeping a home phone partly due to the DSL line. I knew that you can get a "Loop" DSL but it seemed like a lot of effort.

So... time to move on. New E-mail is a pain, but I will spend the next week letting friends know, and changing Ebay/Paypal ... that kinda thing.

Set up a gmail account so I will never be tied to a provider again.

So the plan is to kill Sympatico DSL... and my home phone at the same time. DSL works great, and the new service did improve my speed, but damn... the Bell bill was $143 total (Home phone and DSL)... just too expensive.

So...I want to go to another DSL provider. (Telesys (sp?) seems to get good reviews. Want a naked loop as well. What is my best plan?

Going to spend the next few days updating everyone while I change over my address.

Should I contact the new company now? They mentioned that the naked loop could not be set up on a line with a phone.

Cancel the internet... Then cancel the phone line..... Then call the DSL provider?

Now folks that use other DSL providers with no home phone. What if there is a problem with the line? Who do you call? I assume the DSL provider is not going to send a person to check the line.

[slomo]

I called today, and they told me that with Bell you have to pay $25 dollars to get the no limit bandwith, how can I get it ?
Maybe in Quebec bell sympatico dosen't have the no limit deal?

thanks

It's a standard deal, you pay $25 a month in addition to the $47+ a month and you get unlimited bandwidth.

If you don't have this, you pay $30 a month maximum in addition to the $47+ a month. So even if you use 1000 GB a month, Bell will only bill you $77+ a month maximum or $72+ a month if you agree to pay $25 a month.

So you save $5 a month, which is not a big deal.

With Teksavvy, Acanac, or other ISP's though, the savings would be $40+ or more a month since the others are charging $30 or less a month, unlimited.

Or you do pay Sympatico $72+ a month and turn on your PC at home and download 24/7 for 30 days, that will ding Sympatico network with 1.55 terabytes of bandwidth, assuming you are connected at 6 MBps or 600KBytes per second. :lol:

After that month is over then you cancel the service and move to another provider. :D

You could have problem storing all that data without any more Verbatim DVD deals coming, though. :)

[slomo]

Well this magical switch to 7meg service (which did increase my D/L speed)... also increased my bill $30 a month.

On top of that I have a home phone that costs me $52 bucks a month.

And you know what, don't use the home phone a lot. Have cell phone, and can make long distant calls from the office.

Been keeping a home phone partly due to the DSL line. I knew that you can get a "Loop" DSL but it seemed like a lot of effort.

So... time to move on. New E-mail is a pain, but I will spend the next week letting friends know, and changing Ebay/Paypal ... that kinda thing.

Set up a gmail account so I will never be tied to a provider again.

So the plan is to kill Sympatico DSL... and my home phone at the same time. DSL works great, and the new service did improve my speed, but damn... the Bell bill was $143 total (Home phone and DSL)... just too expensive.

So...I want to go to another DSL provider. (Telesys (sp?) seems to get good reviews. Want a naked loop as well. What is my best plan?

Going to spend the next few days updating everyone while I change over my address.

Should I contact the new company now? They mentioned that the naked loop could not be set up on a line with a phone.

Cancel the internet... Then cancel the phone line..... Then call the DSL provider?

Now folks that use other DSL providers with no home phone. What if there is a problem with the line? Who do you call? I assume the DSL provider is not going to send a person to check the line.

Check www.dslreports.com and post your question there. The Canadian ISP forums' members can answer your questions better than I do.

[ivan15]

I have been using bell sympatico high speed internet for 6 years and I am going to move to a new house soon. My current plan has unlimited download/upload and I am paying $46 per month. I have been using 80GB every month this year.

I am thinking to switch to rogers internet because of their bundle deals and they can give me 25% off for 6 months. But I just notice that they have 60GB cap as well. I am afraid that bell csr might screw up my current plan if I call for price match. what should i do? any advise?

[ibinlurking]

I have been using bell sympatico high speed internet for 6 years and I am going to move to a new house soon. My current plan has unlimited download/upload and I am paying $46 per month. I have been using 80GB every month this year.

I am thinking to switch to rogers internet because of their bundle deals and they can give me 25% off for 6 months. But I just notice that they have 60GB cap as well. I am afraid that bell csr might screw up my current plan if I call for price match. what should i do? any advise?

When you move to your new house, Bell will try to charge you fees for installation/moving...etc. Tell the rep that you will give Rogers a call and see what they will offer you with their Internet and Home Phone instead.

Call the cancellation department, tell them that instead of paying for the moving fee and all. Rogers will offer you free installaion, no contract...etc. Which Rogers do offer. They shall do something for you about your phone at that point, then you talk to the DSL guys tell them that you are canceling and switching to Rogers for both Internet and phone services unless enough incentive is provided by both Bell home phone and Sympatico, and they you go from there.

[alpaak]

Just cancelled my Sympatico inet service because of the high cost > $49/month. Acanac looks ok for price & comments I've read about them seem ok, I think. Do they use Bell's backbone and if so can I expect the same speeds?
It's a *****ing jungle out there. Makes it difficult to choose an ISP.....thnx

btw...sympatico didn't even try to persuade me to stay with them. if they realize that they can't price match, what's up their sleeves?

[GateGuardian]

So I renewed my contract 2months ago, and the rep says I do have unlimited bandwidth at that time.

I got my bill this month; Guess what???? I got ding another $30!!!! I was like WTF.... I called Bell and they said the old plan has been scrap and I was upgraded to the new "performance" plan and givn't the cap of 60gig. He did offered to credit me $30 for this month.

I'm very tempted to change to another ISP, but am in the middle of school right now, and it would be very troublesome for my dad to change his email address.

[jimmyjamez]

So I renewed my contract 2months ago, and the rep says I do have unlimited bandwidth at that time.

I got my bill this month; Guess what???? I got ding another $30!!!! I was like WTF.... I called Bell and they said the old plan has been scrap and I was upgraded to the new "performance" plan and givn't the cap of 60gig. He did offered to credit me $30 for this month.

I'm very tempted to change to another ISP, but am in the middle of school right now, and it would be very troublesome for my dad to change his email address.

hahah typical bell sales tactics
everyone here warned that it situation was going to happen

[Task514]

I already cancelled my Bell High speed internet account... was paying 45/mth +tx not contract.

I called in to see if they can match the Acanac ISP that I just subscribed to.

The best they can do is 29.95/mth+tx for the 7mbits, but 60GB cap. 1 year contract.
Regular price is 41.95/mth, but there's a promotion that gives 3 month at 34.95 then you jump on the regular price (1yr contract).

How does this sound? (I didn't take the deal):cheesygri

[neo1973]

I already cancelled my Bell High speed internet account... was paying 45/mth +tx not contract.

I called in to see if they can match the Acanac ISP that I just subscribed to.

The best they can do is 29.95/mth+tx for the 7mbits, but 60GB cap. 1 year contract.
Regular price is 41.95/mth, but there's a promotion that gives 3 month at 34.95 then you jump on the regular price (1yr contract).

How does this sound? (I didn't take the deal):cheesygri

Why even bother? Teksavvy $29.99 a month unlimited is better than these bell BS deals if you don't want to call bell each month to get your bill adjusted.

www.teksavvy.com

[RaTeD]

Why even bother? Teksavvy $29.99 a month unlimited is better than these bell BS deals if you don't want to call bell each month to get your bill adjusted.

www.teksavvy.com

i heard that teksavvy speeds are bad, best not to go with them

[bubble.tea]

I am cringing the day a Bell rep unannouncedly will upgrade my account thereby relinquishing my unlim data-only to earn me a good chunk of change in overage fees hehe.

[xcell]

same - i dl a lot but checked and my bill has been stable for the last few months...cross fingers...

[neo1973]

i heard that teksavvy speeds are bad, best not to go with them

Where did you hear that? Take a look at all the reviews here.

http://www.dslreports.com/comments/2564

[Task514]

Why even bother? Teksavvy $29.99 a month unlimited is better than these bell BS deals if you don't want to call bell each month to get your bill adjusted.

www.teksavvy.com

Cuz I'm with Acanac now... Speeds are a little better and the price is unbeatable, not even Bell can match it... $18.95/mth unlim. 1 yr contract.

Bell's argument is that Acanac support services sucks... but Acanac has support services from 9am-12am unlike Bell's offices hours.

[Skipper]

Combating the bad - I have to say I have had a pretty good time dealing with Bell. I have $30-ish on a one year contract, unlimited, w/ dryloop. After realizing I have to contact billing during *business hours*, I just asked what they could offer me and I got that. Actually, the nice guy kept dropping the price without me asking... keke. I've been a customer for just over 2 years.

[dvdguy]

"i heard that teksavvy speeds are bad, best not to go with them"

Where and when? Otherwise this post is useless. Just cancelled my DSL with Bell (They didn't even put up a fight). Going to cancel my phone tonight... and go with Dry DSL via Teksavvy. Will report back.

[ah802]

While we're waiting for some of you guys to 'report back' here is one dude who is not a happy camper... I fell outta my chair listening to it.

http://www.hypedhardware.com/irate-customer

P.S. some four letter words spoil it for those underage, consider this restricted audio

[ah802]

A buddy awarded/gave/lent for long term.. one DSL WireSpeed 890 modem (checked to be working) and a few phone filters. I'm presently with a rogers cable modem at $42 a month for high speed (although the speed is never really appreciated...mostly a bit torrent user).. should I dump them and go Adnac or TekSavy? (downtown).

[dvdguy]

Cancelled the Home Phone this morning. I'd recommend that to any Bell User. As soon as I mentioned what I wanted to do they quickly offered to cut my phone bill in half. Didn't jump, I'm done with Bell but you might want to try and lower your bill.

[g man]

While we're waiting for some of you guys to 'report back' here is one dude who is not a happy camper... I fell outta my chair listening to it.

http://www.hypedhardware.com/irate-customer

P.S. some four letter words spoil it for those underage, consider this restricted audio

If only the Bell rep would call back and advise him to place his ebay bid sooner, stop sniping. Then you would have some fireworks. :cheesygri

[nuberific]

I'm set to switch to Teksavvy (from Bell) on Oct. 19. They called me today and offered to price match the high speed (29.95 + tax). I told them I'd think about it.

Any advice? Think I can get more out of them? I wanna see if I can get em to lower my home phone price. I've been with their net for 6 years and over 20 for home phone.

[dvdguy]

"offered to price match the high speed (29.95 + tax). I told them I'd think about it."

What service? Unlimited D/L? 7meg?

Phone = They offered $30 a month to me (Paying $50 now).

[nuberific]

"offered to price match the high speed (29.95 + tax). I told them I'd think about it."

What service? Unlimited D/L? 7meg?

Phone = They offered $30 a month to me (Paying $50 now).

I thought high speed implied 5meg, but I guess not. It's 5mbps unlimited d/l. But I've been getting pretty crappy speeds from them (~2500kbps down, ~400kbps up).

[t0r0nt0]

I'm going to Teksavvy soon. I've been with Sympatico for about 7 yrs now and they've screwed up my account numerous times. I'm still on the 3Mb unlimited plan and pay ~$50/month. I've been using a 2Wire modem for the last three months 24/7 and it's been rock solid! Got it for $19.99 and it has a really strong wireless signal. On the other hand, my Bell phone bill is $25/month taxes in. If I bail from Sympatico, it'll go up a bit. A fair trade off for getting 5Mb at $29.99 I'd say. ;)

[SuperCM]

I got my bill this month; Guess what???? I got ding another $30!!!! I was like WTF.... I called Bell and they said the old plan has been scrap and I was upgraded to the new "performance" plan and givn't the cap of 60gig. He did offered to credit me $30 for this month.

From what I've read over at DSLReports, the only plan that currently offers Unlimited Bandwidth is the 8-Month Student Promotion. Unlimited has been gone ever since they brought in their new Total Internet structure.

Get use to caps, because the industry is heading that way. Even Cogeco Cable, which for years has had non-enforced soft cap dropped the hammer mid-September and is now actively enforcing it.

Sympatico has shifted to a 60GB cap as well on it's new product structure and Rogers has been at it for a while too. Over in QC, I believe Videotron and steering away from Unlimited as well.

Sure, there's going to be little outfits like TekSavvy that will offer unlimited, but you need to ask yourself, how long will they be able to hold out? Eventually they will just become full of unprofitable bandwidth hogs.

If you continue to have qualms with Sympatico, I recommend that you head over to DSLReports' Sympatico Forum (http://www.dslreports.com/forum/sympat). It is actively being monitored by Sympatico Staff and some people who have been unable to find resolution through the normal channels have found it through the forums.

[Firefoxer]

Make sure they edit the contract to add the following in the contract email:
"29.95"
"Unlimited bandwidth transfers and no P2P throttling"

Don't take their word for it because they are trained to deceive. Its pretty bad right now.

[teknobabble]

I'm going to Teksavvy soon. I've been with Sympatico for about 7 yrs now and they've screwed up my account numerous times. I'm still on the 3Mb unlimited plan and pay ~$50/month. I've been using a 2Wire modem for the last three months 24/7 and it's been rock solid! Got it for $19.99 and it has a really strong wireless signal. On the other hand, my Bell phone bill is $25/month taxes in. If I bail from Sympatico, it'll go up a bit. A fair trade off for getting 5Mb at $29.99 I'd say. ;)

You're not going to get 5Mb but you'll still get up to the 3Mb unless your wiring supports 5mb. My house only supports about 2.2mb. So regardless of which DSL provider I go to my download rates are capped due to distance to the CO. My upload is better than rogers, and I've had issues (in the past) with Rogers and customer service. My contract with Bell is up soon. I'm hoping to get them to mtach tekSavvy soon. It's less hassle with email addresses and everything else.

[ADRiiAN`]

I'm gunna try this with rogers.
Do you think it'll work?

[nuberific]

So I'm on hold with a Bell csr right now as I type this. She won't seem to acknowledge the fact that I have the unlimited bandwidth currently (she says NO ONE does).

Anyways, so far their offer has been 7mbps for 29.95/month with a 60gb limit. I'll see how it goes after the hold.

-----

Wow what a flop. I get put on hold for 5 minutes, then she comes back and offers me 5mbps unlimited bandwidth for 34.95. I said Teksavvy had a better deal going and she just rolled over said, 'Ok, so would you just like to keep your cancellation?'. So looks like I'm switching to Teksavvy afterall.

[mejk]

I just got off the phone from bell. Told her that I was going to cancel so she gave me a deal of $35.99 for unlimted caps. 5mb as this is the only one that can still have unlimted cap because of bell new pricing system.
After talking to her for a while, telling her I was on very tight budget, she gave me the first month free. She was very nice so I think I am going to sign that contract. What do you guys think??

[SinGularity]

I just got off the phone from bell. Told her that I was going to cancel so she gave me a deal of $35.99 for unlimted caps. 5mb as this is the only one that can still have unlimted cap because of bell new pricing system.
After talking to her for a while, telling her I was on very tight budget, she gave me the first month free. She was very nice so I think I am going to sign that contract. What do you guys think??

bad

accnac is 20 a month for same

[nuberific]

I spoke to a second Bell rep and she had the nerve to tell me that ALL unlimited bandwidth caps are being phased out within the next two months. I don't know if this is true or not, but man does their service suck.

[RaTeD]

I think this is true. I signed up for unlimited high speed internet in June and the contract is supposed to end next year.
I did not upgrade to the Total Internet Performance internet, yet bell imposed a 60GB cap on my account a few days ago.

Im demanding an explanation from Bell now...

[shawbros88]

I signed up for unlimited high speed internet in June and the contract is supposed to end next year.
I did not upgrade to the Total Internet Performance internet, yet bell imposed a 60GB cap on my account a few days ago.

Im demanding an explanation from Bell now...
Same situation.

[Firefoxer]

About the new 60GiB cap put on you guys:
http://www.dslreports.com/forum/r19196532-switched-from-unlimited-to-60GB-cap-why


I've confirmed that contracts up to June 25, 2007 were available on unlimited and that no contracts are supposed to be changed if you've remained on the same price plan/promotion.

What I mean by that is that if you requested any type of change to your service (speed/price/promo), after June 25 of this year, then your contract was changed to include a bandwidth cap, and that should have been informed to you/anyone by the rep (I understand this may not happen, so let me know if this is the case).

So, if anyone has been switched 'out of the blue' and were on an unlimited contract BEFORE June 25, 2007 and never called to upgrade or downgrade your service, then let me know.

I also confirmed that there's no way to get back on an unlimited plan once someone has been switched. Not because we don't want to, simply because we can't. The option simply no longer exists in the system.

I'm really not interested in debating why this has happened or how someone doesn't want to accept it and demand to be changed anyhow. There's nothing I or anyone else can do about it within Bell. I'm not trying to be an ***** , I'm just being honest here and sharing information.

Again, if anyone wishes to PM me their b1 I will confirm what was done to trigger the change.

Forget what I said earlier, the only way now to get a good price with Bell adsl is just to drop them. See you on the 3rd party reseller crossroads.

Deal is dead

[KIngMufasa]

if you ever get THEO to discuss potential savings, just hang up and call back, the guy started arguing with me!!!

got nothing, no discounts at all (he did offer $10 for a 1 year contract but i don't want a contract right now) did you guys do contracts to get your deals?

[dragonfattie]

I called the customer service representative knowing the price of teksavvy 29.95/mth. The regualr price for highspeed sympatico is 47.95 without a contract and i got them down to 32.95 with a contract. I just entered a new 12 month contract. Just an FYI so other people don't get screwed playing more for High Speed Sympatico.

[slomo]

I've been using Teksavvy login ID for about a week now. So far I have not seen any speed or latency degradation. In terms of service it is just like how I was with Sympatico.

It is good to know that I am saving $18 a month and at the same time avoiding a potential surcharge of $25 a month for exceeding the 60 GB Sympatico cap.

If sometimes in the future (and it is still an if), Teksavvy had to charge extra for bandwidth, I will pay them then. But so far the $18 a month until Teksavvy charges extra is money in my pocket. ;)

[salty72]

I got my bill showing the cap and the overuse surcharge. I called Bell and asked for an explanation. There were no changes to my account in the past two months. They reversed the surcharge and added a clause exempting the 60gb (to allow unlimited). I have yet to see it online and on my next bill, so I can't confirm that its working, although the CSR did provide me with a service ticket number.

YMMV, but its worth a try to remove the cap. As usual, they will play ping-pong with the client to different agents, but the situation was resolved eventually (with a pinch of threatening to cancel my subscription).

[TheZodiac]

Sympatico just scammed me out of my Unlimited Account, and I was billed for going over 2 GB, yessss that what they put me on 2GB without my knowledge. They now refuse to put me back on unlimited and are offering me the amazing REGULAR price OF $49.99 for the TOTAL PERFORMANCE PKG, I am calling my lawyer and suing these bastards, how can they do this without my knowledge??????!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do I have a case??? :mad:

[manytwos]

Just called Bell to cancel once and for all (after 6 months suspension), tried the PM approach. I'm currently using Primus $20 for home phone and $20 for high speed ultimate unlimited. So every month I pay $40 for the bundle and get 8 airmiles,contract-free. I can terminate anytime. The poor CSR, closest he can get me (and he did try hard) is $20 a month for the first 6 months and $35 after for 6 months for a full 1 yr contract. I believe he also mentioned 60 GB cap is mandatory for both new and old customers. So whoever said they are phasing it out may have a point.

[jafo999]

Getting a straight answer from Bell seems to be like getting a straight answer from Memberworks. I've called twice now to neogitate a better rate after my previous contract expired. The first time, I was offered $37.95/mo for a year (5MB service), or $44.95 for 7MB. No mention of a BW cap, but I didn't ask.

The second time, I was offered $35/mo for a 3 year contract, 7MB service, and 60MB cap. I pressed for a 1 year contract price and the agent really didn't want to provide one. They told me they don't have 1yr contracts for 5MB service.

Guess I'll try one more time before cancelling ...

[tastlikchikn]

Luckily I jumped in to this thread just to check it out.... I just checked my online usage and now I'm capped at 30GB instead of unlimited and will be charged for my over usage for last month. This sucks since I was cancelling Bell a few months ago because they capped me and they gave me unlimited for on a one year contract. Now they're capping me and I'm on a contract. Not good... Sigh... time to get on the phone with Bell... again...

Got a feeling that Teksavvy and Acanac will have a new customer soon...

[ipse]

You guys got me worried...I checked my account and it still says "unlimited"....but I'm so close to bite into the Costco bundle deal...

[tastlikchikn]

Has anyone ever tried Costco's highspeed service? How reliable is it and how's the latency? What's the connection speed and is it unlimited?

Prices are good until after the first 5 months, which becomes fairly expensive:

Pricing:
Ontario & Quebec
- Gold Star Members: $19.95 first five months, $40.95/month thereafter
- Executive Members: $19.95 first five months, $39.95/month thereafter

British Columbia & Alberta
- Gold Star Members: $24.45 first twelve months, $37.95/month thereafter
- Executive Members: $23.95 first twelve months, $37.95/month thereafter

[XR4Ti]

Just renewed my 1yr contract. Kept everything the same as the past year.

- 5Mb/s service (no point in going to 7Mb since my line is a 4Mb profile)
- unlimited usage (no cap)
- $29.95 first 6 mo.
- $34.95 2nd 6 mo.

[nuberific]

So recently I've been getting really high speeds (5.7mbps down, 900kbps up), up a ton from my usual 2.5mbps down, 400kbps up. I'm pretty sure Bell pulled the switch on me without my consent and when I spoke to an online rep, he said I was on a "5-6mbps profile". And that the cap was unlimited. I then asked him about whether or not it's true they're phasing out unlimited, but he didn't speak English properly and I don't think he fully understood what I was asking because he copy and pasted the definition of bandwidth for me. He said I am no longer eligible for unlimited in the future because my contract will have expired. But I have no contract. I then hassled him some more and he pulls a "this conversation has ended due to inactivity" on me after 1 minute and 50 seconds of silence.

So bottom line: I found out nothing about whether or not I have a 60gb cap (I'm over 90gigs so far this month), my hate for Bell was refueled, and now I'm going to file a complaint against this guy!
I really hate Bell.

[Thanh]

So bottom line: I found out nothing about whether or not I have a 60gb cap (I'm over 90gigs so far this month), my hate for Bell was refueled, and now I'm going to file a complaint against this guy!
I really hate Bell.

Unless you have an official document stating so, I think it should be safe to assume that you have a cap. Better be safe than sorry and have to fight it against Ma Bell.

[TheZodiac]

Just renewed my 1yr contract. Kept everything the same as the past year.

- 5Mb/s service (no point in going to 7Mb since my line is a 4Mb profile)
- unlimited usage (no cap)
- $29.95 first 6 mo.
- $34.95 2nd 6 mo.

How do I check what profile my line is?

Thanks

[dvdguy]

nuberific

First log onto bell, and then check your profile.

Click internet, and then "Check my Internet usage"

If you are not unlimited you will see something like this:

Your downloads: 19.35 GB
Your uploads: 23.67 GB
Total Internet usage: 43.02 GB

Internet usage above plan: 0 GB
Billing rate for additional Internet usage $1.50/GB (Max $30.00)

Additional Internet usage charges: $0

Once I hit 60G... that bottom charge will start to increase until it hits $30.

[can2000]

nuberific

First log onto bell, and then check your profile.

Click internet, and then "Check my Internet usage"

If you are not unlimited you will see something like this:

Your downloads: 19.35 GB
Your uploads: 23.67 GB
Total Internet usage: 43.02 GB

Internet usage above plan: 0 GB
Billing rate for additional Internet usage $1.50/GB (Max $30.00)

Additional Internet usage charges: $0

Once I hit 60G... that bottom charge will start to increase until it hits $30.

Thanks for the info.

Mine shows like this:

My Internet service: Total Internet Performance
Included Internet usage: Unlimited

Internet usage for this period: 10-Sep-2007 - 09-Oct-2007
Your downloads: 55.60 GB
Your uploads: 13.68 GB
Total Internet usage: 69.28 GB

Internet usage above plan: 0.00 GB
Billing rate for additional Internet usage $1.50/GB (Max $30.00)

Additional Internet usage charges: $0


I have Unlimited according to above info.. Should I worry about the cap?

[RaTeD]

So recently I've been getting really high speeds (5.7mbps down, 900kbps up), up a ton from my usual 2.5mbps down, 400kbps up. I'm pretty sure Bell pulled the switch on me without my consent and when I spoke to an online rep, he said I was on a "5-6mbps profile". And that the cap was unlimited. I then asked him about whether or not it's true they're phasing out unlimited, but he didn't speak English properly and I don't think he fully understood what I was asking because he copy and pasted the definition of bandwidth for me. He said I am no longer eligible for unlimited in the future because my contract will have expired. But I have no contract. I then hassled him some more and he pulls a "this conversation has ended due to inactivity" on me after 1 minute and 50 seconds of silence.

So bottom line: I found out nothing about whether or not I have a 60gb cap (I'm over 90gigs so far this month), my hate for Bell was refueled, and now I'm going to file a complaint against this guy!
I really hate Bell.


Never use their online chat. The online reps like leaving the conversations without responding...

[one-cheap-guy]

Just renewed my 1yr contract. Kept everything the same as the past year.

- 5Mb/s service (no point in going to 7Mb since my line is a 4Mb profile)
- unlimited usage (no cap)
- $29.95 first 6 mo.
- $34.95 2nd 6 mo.

Thanks, good to know!

[dvdguy]

My last months service:

My Internet service: Total Internet Performance
Included Internet usage: 60 GB

Internet usage for this period:

Your downloads: 149.49 GB
Your uploads: 211.19 GB
Total Internet usage: 360.68 GB

Internet usage above plan: 300.68 GB
Billing rate for additional Internet usage $1.50/GB (Max $30.00)

Additional Internet usage charges: $30

They failed to mention any 'cap' costs when they "upgraded" my service.

Which is why they lost both my Home service and DSL service.

[ben2003]

just call csr as my 6 months trial is over. I was chargerd at 25/month. 30G limit. This month was charged 44.95 at regualr price.

At first , call to cancellation department. Asked why to cancell it. Tell him acanac offer me 18.95. The lady told me what she can do is one year contract, the first month free. the second to the sixth 19.95. the last 6 month 34.95.
Mention I am a university student. Finally given the first two months free. the third month to the sixth 19.95. the last 6 month 34.95. one year contract. 30G limit. Also another 12 dollars credit to this month which will be shown at next bill.

[DFS 360]

This may be the wrong place to ask...

I'm using acanac ($18.95/month tax included, prepaid for 12 months, $227.xx including tax) and I find that if I set my DNS servers to public ones (4.2.2.1/4.2.2.2) instead of acanacs DNS server (67.55.0.11/67.55.0.13), that I have the exact same speeds, pings, etc that I was getting from Bell. Now obviously acanac uses Bell's infrastructure for DSL, but my question is: Will using DNS servers not provided by your ISP affect your quality of service, in particular for gaming?

I have found that my ping/hops with Acanacs DNS servers were about 50ms/12-14 hops (in Toronto I presume) while the public DNS I am using is about 7ms/5-6 hops (in Colorado!)

I found that Halo 3 has stopped picking me to host games (I think the person chosen to be master chief in co-op is host, also viewing replays in a theatre lobby on XBL only allows the person with the best connection to host the replay)
For some background info I have 5Mb/800Kb service, about 4.2/723 real-world, close to the CO, all my ports forwarded correctly for XBL, a very good router with QOS configured correctly to give priority to XBL, no downloads going while I play online, and my Xbox DMZ'd (which shouldn't be necessary since my ports are good, but just to be safe I DMZ'd the static IP of my 360)

Any techies have some input on the advantages/disadvantages of using an external DNS? or tips to make my connection even better for gaming? Thanks in advance!

DFS

[Highlander25]

Just renewed my 1yr contract. Kept everything the same as the past year.

- 5Mb/s service (no point in going to 7Mb since my line is a 4Mb profile)
- unlimited usage (no cap)
- $29.95 first 6 mo.
- $34.95 2nd 6 mo.

Hope you got that in writing, since Bell no longers offer 'unlimited' service contracts.

Some of those that have signed contracts within the last couple months are finding that they've been moved to the 60gig cap also.

[skywalker]

Do you guys get charged for $2 HomeNetwork Wireless Modem rental fees? I can't remember exactly last year I signed for this if modem rental is free.

Just noticed that I was charged $2 for modem rental (Speedstream 6520) and $44.95 regular Internet fees. So total is $46.95.

Is that right?

[mzd369]

just sign to bell adsl, but they ask me to pay for 15$ activation fee. is there anyone pay for that fee?

thank you.

[dvdguy]

My DSL Bill Last Month:

Sympatico ID: ?? Sympatico PIN: ????

Monthly Services (Aug 29 to Sep 11)

1 Total Performance 20.78

Monthly Services (Sep 12 to Oct 11)

1 HN Modem Lease 2.00
1 Security Complete Solution 10.00
Less Security Complete Solution - Discount 10.00cr
1 Total Performance 47.95

Total Bandwidth Activity Cost 30.00

Total Monthly Charges (before taxes) 70.73

So Ya... Modem is in there as well.

[g man]

just sign to bell adsl, but they ask me to pay for 15$ activation fee. is there anyone pay for that fee?

thank you.

Yes, they charged me that fee and I was not a new customer. Called them and they credited it back the next month, not sure if it is only charged to new customers or not.

Also, checked my account page the other day and last month they started capping my bandwidth at 60 GB up/down -- this after I signed a one year UNLIMITED bandwidth contract for $30 per month last Jan! Bell just can't help themselves. I am calling tomorrow to ask the cap limit be removed and if they refuse I will offer to pay the $100 early termination fee and switch to Teksavvy or Execulink, both have exc. ratings and no caps at the $35 price point.

[nuberific]

nuberific

First log onto bell, and then check your profile.

Click internet, and then "Check my Internet usage"

If you are not unlimited you will see something like this:

Your downloads: 19.35 GB
Your uploads: 23.67 GB
Total Internet usage: 43.02 GB

Internet usage above plan: 0 GB
Billing rate for additional Internet usage $1.50/GB (Max $30.00)

Additional Internet usage charges: $0

Once I hit 60G... that bottom charge will start to increase until it hits $30.

See, the reason I was concerned was because I had checked online, and it said I was on the "High Speed" and "Unlimited" profile. I presume "High Speed" is 5mbps, and I was getting speeds of 5.7mbps. So I was skeptical. I just ended up calling Bell and the rep wasn't really too helpful with this matter, but I did get her to put a note on my account saying I wasn't responsible for any additional usage charges. Don't know how much that'd help me though.

[RogerBacon]

Hi guys,

I was on a old bell contract (5mbps, unlimited bandwith) and i was paying 39.45 per month = 473 a year ... Yeah .... So, i decided to contact bell to view what they can offer to me ...

I spoked with a guys an showed im the acanac deal and they said he can't offer this deal to me.

Offer no.1

Afther viewing the offer of anacad he started to try to sell me a 6 first month contract for 29.95 and the other six month for 34.95 (= approx. 354 / 12 month contract for 7mbps and a 30 go quota ...) No way i wanted this ridiculous 30go quota....

I refused his offer, saying that i want to be illimited (no quota) and that i've all the bell service.

Offer no.2
He suggested a 12month total of 330 for the second offer (27.50 per month). I say no.

Offer 3

first 2 month free / 3-6 @ 19.95 / 6 last month for 39.95. Guest what ? I say no again ... = 24 per month total = 288$

Offer 4

Same as 3 + Unlimited download / upload acess at 12.50 per month (normally 25.00). = 440 total ..(So i saved 150 for the unlimited download /upload access ... I asked him if he could offer me my 5mbps + unlimited for free.. He say that these 2 options is not in the system anymore.) So, i accepted his offer for an 1 year contract.

Bell is making alot of money from the quota ....

Old bell contract : 473 /12mo (unlimited)
Offer 1 : 354 /12mo (quota)
Offer 2 : 330 /12mo (quota)
Offer 3 : 288 /12mo (quota)
Offer 4 : 288 /12mo + 150 per year for unlimited download / upload (normally 300 for 12mo).
+Modem ... (Included in the 1year contract i think ..)
Final :

So i saved 35$ only ... If bell let's me choose 5mbps and illimited i will have saved 185 a year (compared to my old contract)!!!! But bell screw it's user with this now ...

Btw, im from quebec. No comment on my bad english skills, thanks.

[Firefoxer]

I had unlimited for 29.95+both tax per month. I call in to renew at the same rate 30 days before the end of my contract. The csr tells me that other ISPs can't offer unlimited because of the CRTC. So fearing that I would get my bill bs'ed in the following months even if I get the same price I proceed to ask my cancellation number.

I fill out the online form at Teksavvy to switch. 29.95+4 for static PPPoe IP(optional) +Only the federal tax because I live in Quebec.

So instead of 409.54(tax included) per year I pay 431.84 per year with the static PPPoe IP. If I didn't took it it would be 380.96.

[dvdguy]

Firefoxer : What's the advantage of a Static IP for the average user (I know you need it for business.

[mudman24]

Got this directly from the Bell head office from head customer service agent John Lafontane

No more unlimited contracts from the company
If you change your plans in anyway a cap will be applied.

[XR4Ti]

Hope you got that in writing, since Bell no longers offer 'unlimited' service contracts.

Some of those that have signed contracts within the last couple months are finding that they've been moved to the 60gig cap also.

So I called back today to verify and you are right. Now there will be the 60 GB cap on my contract, despite several assurances to the contrary. All the other details were recorded on the account except for this one -- how convenient.

So I'm a little POd right now. The cap doesn't really affect me but for those that it does, I could see how they'd be really ticked off.

[dvdguy]

"So I'm a little POd right now." Yeah... that was the kicker me. Just increased my bill $30+ tax.... and never let me know.Not even sure if that is legal!! Buggers... all ya can do is cancel, which I did. They lost a $1692 a year customer.

Just checked their site:

Total Internet Essential Plus : 2G cap!!! Haha. Total Internet Max : 100G Cap.

http://www.bell.ca/shopping/PrsShpInt_Access.page?userType=EXISTING

Don't see any "Unlimted" plans there

[Firefoxer]

Firefoxer : What's the advantage of a Static IP for the average user (I know you need it for business.

http://www.dslreports.com/forum/r18065024-
and soon
http://www.dslreports.com/forum/r19265636-Spam-dilema
and
- If you need one for some specific voip providers
- You are an IT student and want to try to do a server etc.

[D-Sisive]

http://www.dslreports.com/forum/r18065024-
and soon
http://www.dslreports.com/forum/r19265636-Spam-dilema
and
- If you need one for some specific voip providers
- You are an IT student and want to try to do a server etc.

save $4 per month and use free dyndns, thats what i do to get a static ip (my router has a builtin dyndns update so it always updates the dynamic ip bell gives to a static name from dyndns)

i renewed in july for 29.95 unlimited 5mbps, still on unlimited, avg 200gb per month up/down...some bad billing from them gave me 1 month free for some reason and the previous 2 months at a lower price than 29.95 :confused:...good luck for me i guess

gonna have to check my account profile each month to make sure im stayin on unlimited or else i switch to TS/3Web

[g man]

Called and was offered an extra 30 GB per month for $5 more. It's normally $10 extra so I guess I'll think it over. Might take the offer (so $35 per month) and wait til Jan when my contract is up and switch to an uncapped ISP then. Bell rep said everyone is headed to cappage, he mentioned Rogers specifically.

[TheZodiac]

I will officially be a Teksavvy customer come Nov 10 :D

Screw Bell and they BSing Agents and HS fee's and caps:mad:

[DFS 360]

Canada's communications market is a joke.

Cell companies charge ***** amounts of money for 1MB of data when the T-Mobile US has $6.00 Unlimited GPRS/EDGE, $3.00 "ringtones" and "wallpapers", and 99% profit virtual "services", "enhancements" and "features". Gross.

ISPs charging ***** amounts of money, putting caps on traffic AND being about 10 years behind USA, Japan, Europe and most of the rest of the world in terms of speed and infrastructure.

Don't even get me started on cable and satellite providers

It's a terrible monopoly and everyone should go to cheaper providers who can provide the same service.

[g man]

Canada's communications market is a joke.

Cell companies charge ***** amounts of money for 1MB of data when the T-Mobile US has $6.00 Unlimited GPRS/EDGE, $3.00 "ringtones" and "wallpapers", and 99% profit virtual "services", "enhancements" and "features". Gross.

ISPs charging ***** amounts of money, putting caps on traffic AND being about 10 years behind USA, Japan, Europe and most of the rest of the world in terms of speed and infrastructure.

Don't even get me started on cable and satellite providers

It's a terrible monopoly and everyone should go to cheaper providers who can provide the same service.

Well said, lets make 2008 the year of ABBOR.

Anyone
But
Bell
Or
Rogers

Any RFDer who is not under contract with Bell or Rogers must make the switch. :twisted:

[riskit]

Here's a thread which we can compare all Internet Providers.

http://www.redflagdeals.com/forums/showthread.php?t=502957

[RogerBacon]

Here is a thread which were can compare all Internet Provides offers in one thread,

http://www.redflagdeals.com/forums/showthread.php?t=502957

Nice idea to start a thread who compare ISP. Too bad i just singned up for 1 years with bell .... :| but the price was not too bad.

[help_questions]

So I called back today to verify and you are right. Now there will be the 60 GB cap on my contract, despite several assurances to the contrary. All the other details were recorded on the account except for this one -- how convenient.

So I'm a little POd right now. The cap doesn't really affect me but for those that it does, I could see how they'd be really ticked off.

this is why customer service calls need to be recorded. some of these reps that answer our calls will lie as if it were procedure. you never really know what they are putting in the files/notes.

[ultimate_rugal]

I'm paying $32 /month(incl. tax) for almost 2years now for Bell High speed. last time when i wanted discontinue they even gave me 2 free month. I thought I was paying more and no question was asked. ;)

[gsrce]

I'm currently on my last year of a 2 year contract with Bell.

$39.00 a month for High Speed Unlimited, first 6 months free, free 19" dell lcd flat monitor. ($468. per year taxes in, -$300. monitor, -$234. (6 months free), = roughly $200. per year for unlimited taxes in)

They had some good deals back in the day, but now if you sign up, you're pretty much getting ripped off.

[XR4Ti]

So I called back to cancel and got this deal after the other guy BSd me about having no cap and then giving me one:

*no contract*
5Mb/s service
$29.95 6mo
$34.95 6mo
modem fee included (make sure you check this; it sounds like the previous person I spoke to was not including the rental fee in the prices they quoted and I had assumed they were)
60GB cap (yes, there's the cap, but I'm ok with that)

Basically the same deal as before but with no contract, so if I have any billing issues, I can easily cancel. I gave my concern over problems with billing issues in the past and the lady I dealt with said they can manually enter it on the spot and that it takes 10min to do if I want to wait. I waited. So unless she just went for a coffee, I'm hoping there's no more billing issues.

[Firefoxer]

*no contract*
5Mb/s service
$29.95 6mo
$34.95 6mo


Someone from retention just called me and first offered this deal with unlimited. I told her that my next ISP it would always be cheaper still, then she said "hold on I'm going to ask my supervisor if I can get you 29.95 per month". Then I explained because my next provider offers free complimentary services that I would need to buy elsewhere in order to have the same service from them I need to ask for 14$ per month. They can't so that was it.

[atlantic_man]

Got an e-mail of "Thank you for purchasing the Unlimited Usage plan" from Sympatic. And I just phoned CSR today, and was told that it is 8-month free upgrading (my 1-yr contract has 60 GB cap on). Hope it is true. Anybody else gets same deal?

[e-man]

Got an e-mail of "Thank you for purchasing the Unlimited Usage plan" from Sympatic. And I just phoned CSR today, and was told that it is 8-month free upgrading (my 1-yr contract has 60 GB cap on). Hope it is true. Anybody else gets same deal?

So you just got an e-mail out of blue? Can you provide some more details on what you were on before etc? sounds kinda weird.

[atlantic_man]

So you just got an e-mail out of blue? Can you provide some more details on what you were on before etc? sounds kinda weird.

The e-mail is: "Dear *** ***,

Your Unlimited Usage plan from Bell has now been activated. You now have the freedom to virtually upload and download all the movies, photos and music you want – without having to worry about exceeding the Internet usage included in your current plan.¹

If you have any questions about your Internet usage, click here.

Bell Customer Service"

But, since I did not order any upgrading, so I called Sympatico CSR. Then the answer is what I wrote above. I will definitely watch my next month bill.

My contract is 12-month, 4 Meg, and 60 GB cap on @$29.95/Momth.

[dvdguy]

Sorry... little confused.

"Your Unlimited Usage plan from Bell has now been activated."

"My contract is 12-month, 4 Meg, and 60 GB cap"

So which is it? Cap... or Unlimited?

[atlantic_man]

Sorry... little confused.

"Your Unlimited Usage plan from Bell has now been activated."

"My contract is 12-month, 4 Meg, and 60 GB cap"

So which is it? Cap... or Unlimited?

I should say it was 60 gb cap on before "Your Unlimited Usage plan from Bell has now been activated.".

BTW, I just signed this contract 2 months ago, but I am Sympatico's "grandfather" user.

[e-man]

Sorry... little confused.

"Your Unlimited Usage plan from Bell has now been activated."

"My contract is 12-month, 4 Meg, and 60 GB cap"

So which is it? Cap... or Unlimited?

I believe he was saying it WAS a 60GB cap.


The e-mail is: "Dear *** ***,

Your Unlimited Usage plan from Bell has now been activated. You now have the freedom to virtually upload and download all the movies, photos and music you want – without having to worry about exceeding the Internet usage included in your current plan.¹

If you have any questions about your Internet usage, click here.

Bell Customer Service"

But, since I did not order any upgrading, so I called Sympatico CSR. Then the answer is what I wrote above. I will definitely watch my next month bill.

My contract is 12-month, 4 Meg, and 60 GB cap on @$29.95/Momth.



Any chance you are a student? I heard that student plans still had a unlimited plan available to them.

[g man]

The rep I had yesterday said the unlimited plan was $25 more than the contract I'm on now, so $30 + $25 = 55 big ones. Bell can get bent for that price.

[dvdguy]

Pretty sure I've been hearing radio ads promoting an unlimited service for $75 or so (The ads with Norm MacDonald). Didn't see anything on their web site however.

[atlantic_man]

I believe he was saying it WAS a 60GB cap.





Any chance you are a student? I heard that student plans still had a unlimited plan available to them.

No, I am not a student.

[ben2003]

my 6 months trial is finished now and I just signed one year contract with bell.
Today they mail me a wireless modem. Only modem, no usb cable, no filter. Should I return my old modem?

Anybody have same experience? thanks

[MtX]

Been with Bell since 2001 and my contract just expired on Sept. 28th. My previous contract (from Sept 2006) was 12-months for $24.95 each month.


Attempt 1 (a month ago): Bell offered me their TIPP (Total Internet Performance Plan) for $41.95/month. They wouldn't budge any lower and told me my contract would expire on Dec. 16th (3 different agents told me this).

Attempt 2 (yesterday): Called in to see when my previous contract would expire and I wasn't surprised to see that my contract expired at the end of September (I already knew they would do this BS to me because I remember signing my previous 1-year contract around September 2006). I am now charged $34.95 a month for the High Speed 5mb service until January, when I will be forced to migrate to TIPP or ESPP (Essential Service Plus Plan - 1mb download with 2gb cap? :lol: :lol:). So we discuss a contract, I bring up Acanac/TekSavvy and after offering me 4 terrible long-term deals averaging to $34.95-$39.95 a month, I ask for the supervisor. Supervisor comes on and instantly offers me a 12-month contract for $29.95, telling me the best she could do was match TekSavvy. I thought about it, and told her that I'd call back if I wanted it. I knew they were capable of offering more.

Attempt 3 (just 1 hour ago): Called in today and got straight to the point. " Beat TekSavvy and offer me a deal similar to Acanac " was what I said. The agent kept trying to get me to pay $34.95 on a 12-month contract for TIPP and even offered to give me a FREE LCD on a 24-month contract (why wasn't I offered that yesterday :confused:) but I refused. I replied saying: " I was just given 12-months for $29.95 by the manager yesterday, why would I pay $34.95? " 30 minutes of bargaining and they agreed to give it to me for 12-months $29.95 with the first 3 months free. Average it out and it's $22.5 a month which is better than what I expected. Part 1 of the negotiation was done.

Now onto part 2 - the cap. Explained to them for 30 minutes that the 60GB cap was ridiculous considering Acanac offered unlimited and TekSavvy offered 100GB/unlimited. Tried to push for unlimited but gave up after 10 minutes since I don't consistently use more than 50-60 (it's just nice to have some buffer if you know what I mean). Instead I politely asked to have an extra 30GB/month for free for a total of 90GB/month, but they kept saying no. I told them I didn't want unlimited and that 90GB would be sufficient, but they kept trying to get me to pay an extra $10/month for the extra 30GB. After another 30 minutes and a talk with their manager (presumably), the agent came back on the phone and offered me the first 8 months unlimited with the last 4 months capped at 60GB. I considered it for 10 seconds, opened my mouth to say yes, then said NO. I told them unlimited would be a waste and offered to help them save money if they evenly distributed the cap space within my entire contract, rather then the first 8 months. Unlimited usage/1 month would usually cost $25 more or $200 total for the duration of the free period, while an extra 30GB/month would cost $10 more or $120 total for 12 months. The agent didn't seem to understand that the latter would save them $80 and kept pushing me to take unlimited. I finally took it and received the contract via email, but before clicking "Agree", I was told that I would have to pay an additional modem rental fee. That made me go irate, as the agent never told me anything about a modem fee earlier. In fact, with the 6 years I've been with Bell, I've never had to pay a rental fee for the modem with the exception of the first year. I've been " renting " a modem with Bell since 2001, but the $9.95 fee was always included in the monthly contract, for i.e. I never had to pay $34.95 + $9.95 modem rental fee. Now Bell wants me to pay an extra $2/month for their new modem (LW 2701) which will probably make zero difference. I'm already quite satisfied with my current modem (SS 6360 or something) which offers wireless routing and ADSL2+. Them sending me a new modem is a waste of their time and money. Nevertheless, they wouldn't back down and after realizing that I'm getting a better deal than most people here, I clicked "Agree" and that's the end of the story.

$29.95/month for 12 months, first 3 months free, $2/month modem rental fee....all averaged out comes to $24.5/month for 12 months...first 8 months unlimited, last 4 months 60GB cap...All in all not bad and definitely within range of what I wanted. My previous contract was way better, but TIPP offers 7mb which can't be beat (technically Acanac/TekSavvy still offer 5mb but I know some people are already getting 7).

Hopefully Bell will stay true to this contract and not play games with me. I'll be monitoring the bills closely every month and I will also download 60GB+ to see if I get charged. I've had terrible experiences with them before (noted in the DSLreports forums), but I always come out a winner in the end. One month ago my line was downgraded to 1.8mb after I nicely asked them to put me on 5mb. I was on a stable 3mb line for 6 years (since 2001/2002), upgraded to a 3.6mb line, then suddenly dropped to 1.8mb. I was given absolutely no explanation or reason, only a "Sorry, we found a short in your line. Oh yeah, you also can't handle high-speed anymore. Again we're sorry, nothing can be done about it." It was mindboggling to see how a line could run 3mb for 5-6 years without a single hitch, and 3.6mb stable for 5 days, then suddenly plummet to 1.8. Long story short, I ended up talking to Bell support for ~20 hours within 5 days, multiple supervisors at different departments including provisional, and finally reached the general manager. My problem was fixed instantly (they had to change a card or box at their end), my line was upped from 3mb to 5mb (there's a possibility I could have been switched to a remote) and life was better. A lot of frustration was spilled out within those 5 days but Bell got it done in the end and gave me what I want.

They offer steep pricing along with incompetent (almost non-existent) support, overrated service, and a plethora of hidden BS stipulations - but patience, aggressiveness, and determination will usually get you what you want. GL to everyone and remember, keep calling them if you're not satisfied!

[D-Sisive]

save $4 per month and use free dyndns, thats what i do to get a static ip (my router has a builtin dyndns update so it always updates the dynamic ip bell gives to a static name from dyndns)

i renewed in july for 29.95 unlimited 5mbps, still on unlimited, avg 200gb per month up/down...some bad billing from them gave me 1 month free for some reason and the previous 2 months at a lower price than 29.95 :confused:...good luck for me i guess

gonna have to check my account profile each month to make sure im stayin on unlimited or else i switch to TS/3Web

well well well, today i`ve been checking my account every day since the 16th, today the 19th is when they swapped my account from unlimited to 60gb and apparently i owe $30 extra for last months usage

its past 5pm and the billing office is closed, gonna have to call in monday and ask what profile im on...i have all my contract info down that shows unlimited 12 months at 34.95 each (with extra $5 credit off each month)

worst case, i`ll have to ring up TS/3Web next week....

[RogerBacon]

well well well, today i`ve been checking my account every day since the 16th, today the 19th is when they swapped my account from unlimited to 60gb and apparently i owe $30 extra for last months usage

its past 5pm and the billing office is closed, gonna have to call in monday and ask what profile im on...i have all my contract info down that shows unlimited 12 months at 34.95 each (with extra $5 credit off each month)

worst case, i`ll have to ring up TS/3Web next week....

Same for me, they charged 30$ for the download limit (and i was unlimited last month ..).

I also singned a contract for 1 year and now they said that they cant find it and im restricted to 30go month...

I send the contract that the representative of Bell send me that cleary said that im unlimited for 12.50 per mon by email to their facturation departement....

[Chocolinx]

Have you guys ever tried discussing your issues with www.dslreports.com over at the Bell Sympatico forum? There's a lot of helpful people there, and recently when bas1-toronto server had problems (I had bad disconnects for 2 weeks), I directly talked to some Bell General Managers on the forum and they corrected everything for me.

Currently I'm paying $25 a month (incl. tax). I got credited another 50% for a total of $12.50 this month lol I'm very happy with the customer service I received on those forums. And I'm sure you should all check it out. It's 3 guys running the Bell Direct Forum and they're all really helpful. Much better than CSR Level 1.

Although! Don't bug them with small things like credit card problems or what-not. It's really only for serious problems. Read the rules.

Big Tip
If you guys call CSR Billing for a better deal and they can't give you one after several attempts. Tell them to give you the General Sales Manager's number. It'll be a (613) number. If you can explain your situation well enough the General Manager will be more than happy to give you a good deal. And best of all, he won't accidently screw up your account.

[Diamondog]

I switched to Acanac 5mb unlimited $18.95 just can't beat that. Have had it for 1 month now and it has been flawless, getting full tilt.

[FernieBanff]

I switched to Acanac 5mb unlimited $18.95 just can't beat that. Have had it for 1 month now and it has been flawless, getting full tilt.

Same here, have enough of Bell's BS.

[TheZodiac]

Just signed up with Teksavvy today, so long Sympatico suckers.

[watungga]

For those ACANAC subscribers reaching their 1 year promotion, I can help
you, with my referral, to get you another year of the same promotion.

;)

[redflagger]

Does 3Web throttle torrents?

[redflagger]

For those of you who got switched from unlimited to 60gb cap, read this thread:

http://www.dslreports.com/forum/r19196532-switched-from-unlimited-to-60GB-cap-why

[ricedion]

I just renewed my contract for 34.95 for another year with 60GB cap from my old unlimited plan. I didn't feel like switching to another carrier at this moment, but will definitely look into leaving Bells next year. Now I just have to watch my Upload/Download activities.

[rivermist]

Has anyone done this when their one year was almost over ?


For those ACANAC subscribers reaching their 1 year promotion, I can help
you, with my referral, to get you another year of the same promotion.

;)

[alanbrenton]

I just renewed my contract for 34.95 for another year with 60GB cap from my old unlimited plan. I didn't feel like switching to another carrier at this moment, but will definitely look into leaving Bells next year. Now I just have to watch my Upload/Download activities.

Just a week ago, I was going to switch over to either Accanac or Teksavvy, would have been more likely the latter but the person I spoke to at the Account Cancellation department (or wherever it is called) at Sympatico offered me the service for $34.95 with unlimited access (which is what I had before my 1 year contract expired on October 25th). Since he mentioned that he no longer had access to those old electronic contracts, he drafted a short electronic one and mentioned that I was getting $34.95/month with no cap.

I think some of us got screwed by Bell with this retention bonus, as they actually asked some of us to respond to an electronic contract which stipulated a far inferior service package ($34.95 with a cap). I didn't bother sending that in but still got my credits. Whoever responded to the redrafted contract would have gotten dinged by the new 60 gb cap.

As far as the kind gentleman I spoke to at Sympatico, ask for the high speed (which is no longer offered) as anything else would have a cap on it. In my case, I would have switched to Teksavvy but then again I was apathetic as I was getting a bundled savings on my bell products (phone plus internet) of $8each month.

[doctorchaz]

Here was my experience trying to price match earlier today. I was in a position where I'll switch after Christmas if I can't get something decent, and the result was warm enough for me to stick with Sympatico for now...

Started out with:
(Grandfathered) Sympatico High Speed Ultra + Home Wireless Networking upgrade on a 5MB profile (Speedstream 6250 modem upgrade, which I got as a free upgrade during a promotion a while back, but still had to pay the modem rental fee)
Unlimited bandwidth usage (although I've never gone over 60GB)
$55/month + $2/month modem rental fee
No contract

Tried to see how close they'd price match to Teksavvy's $30 residental plan and ended up with:
Sympatico Total Internet on a 7MB profile
Unlimited bandwith usage (handled by monthly credit to cover the extra bandwidth fee)
$40/month + waived modem rental fee (since the 6250 is included in the package)
No contract

CSR was a breeze to deal with. Getting the unlimited bandwidth credit went like this:
Me: So, with this new plan, is there a cap?
CSR: Yeah, there's a 60GB cap.
Me: Well, the other ISPs I've been looking at have a 100GB or 200GBs for their cap.
CSR: Well, if you're that concerned about the cap, then you can take the unlimited bandwidth at the extra fee and I'll apply a monthly credit for the next year, plus I'll note in your record that you should receive the extra credit again starting next November. You'll just have to call back then to make sure that it gets applied.

I could have taken the contract for $35 a month, but keeping in mind the last part of the bandwidth credit discussion I at least I have an out if the CSR I talk to next year doesn't give me any satisfaction when getting it applied again. As well, for $10 a month extra I'm a little faster and have a larger bandwidth usage than TekSavvy, and still have the option to jump if the grass gets that much greener over there :)

Silly part is that they have to send a modem out to me since I've changed plans although I already have the modem that's supposed to be included in the plan.

Overall, smooth sailing compared to some of the other posts as it took one 15 minute call to get it all sorted. Regardless, immense thanks to the previous posters for sharing their experiences and giving a rookie a couple of tips and talking points when going to the plate. :razz:

[marklin]

For those ACANAC subscribers reaching their 1 year promotion, I can help
you, with my referral, to get you another year of the same promotion.

;)

thanks for the heads up, I'll definitely keep you in mind when my account expires in February, hope you are still around.. :razz:

[nightwalker]

For those ACANAC subscribers reaching their 1 year promotion, I can help
you, with my referral, to get you another year of the same promotion.

;)

how?

[AcanacInc]

For every client that you send our way we give you a month of free service. One your reach 10 clients you will no longer be charged for your service.


Best Regards,
Paul L.
www.acanac.ca

[Beradon]

For every client that you send our way we give you a month of free service. One your reach 10 clients you will no longer be charged for your service.


Best Regards,
Paul L.
www.acanac.caWhat are you offering for those Acanac clients that have their 1 yr promotion expiring and don't have a referral? Do they continue on a special monthly rate?

[enternet]

My contract expired last month, which is $24.95/month. Called in the cancellation department......the guy pretty nice....offer me $29.95/month for one year contract and keep my original profile - No cap and 5M/s.

He said if you upgraded or downgraded your service, the cap would be applied. If you don't touch it, the profile would be the same as before.

[Frankie3s]

My contract expired last month, which is $24.95/month. Called in the cancellation department......the guy pretty nice....offer me $29.95/month for one year contract and keep my original profile - No cap and 5M/s.

He said if you upgraded or downgraded your service, the cap would be applied. If you don't touch it, the profile would be the same as before.

Keep us updated. Go to your Internet usage page and see if your profile still says "unlimited."

[TechGuyMTL]

Hey guys,
I just got off the phone with Bell's cancellation dept.
Here's what I scored with little-to-no effort:

Bell Sympatico Total Internet Performance (up to 7 Mbps)
On a 1 year contract for $28.50 per month with the first month free.

I'm quite happy with this result and won't be considering switching for at least another year now.

I only had to drop the A-bomb (Acanac) once!

Edit: Oh yeah, the rep also processed the free month, and the discounts for the next year while I was on the phone and he gave me a confirmation number with me having to ask for it.


Okay, so I spent about 3 hours in negotiations with Bell today. This includes three separate phone calls -- first two calls were made to CS/Billing; third one made to the good ol' Cancellation department...

The bottom line is that I've been with Sympatico for more than 5 years and also brought up Acanac's $18.95 plan, which helped me land a very good deal. And of course, I obtained the confirmation number for my new offer and also asked to be sent the details in writing, which I received by email (on Sympatico letterhead).

[bobo22]

I've been a client with Sympatico High Speed Internet for 6 years! When my dad called to renew the contract that was about to expire, they quoted ~60$ (30$ for service + 30$ for unlimited -- which we already had for no extra fees)

We called them 3 times and never had a good feedback from them. So we changed ISP and i'm pretty happy we did.

[jtplayte]

I have been with sympatico for 11 years!!!!! Been paying $29.95/month for as long as I can remember, they would absolutely not allow me to continue at that price......after a very long ordeal, I canceled. They called back closer to end of service date to try and keep me, and I said no way. Besides it was too late. They really do not know how to treat customers. I informed them that I would be taking about 20 or so people with me over the next year. Teksavvy has been great so far. They called me at home the evening of a complaint e-mail sent about something.....wow.....was incredible service.....everything is great. Always something with Bell whether it is phone, cell, internet, satellite etc.

[one-cheap-guy]

they would absolutely not allow me to continue at that price.......


unreal!!!!!!!!!!!!!!!!!!!

[aingaran]

Wow.. I can't believe they wouldn't give you $29.95 after so long. I've only been with Bell for 1 year and they gave me $29.95 for 1 year, and I didn't have to sign any contract.

I'm on the 7Mbit w. the 60 Gig cap, I was on the 5 Mbit w. unlimited and noticed I didn't really go over average 10-15 GB of usage a month on the old profile.

[dvdguy]

Another Teksavvy convert here. Bell played me, and after being with them for many years.. cancelled home and Internet service. The Switch to Teksavvy was painless... customer service is silly good. Don't have any concerns with the Dry Loop DSL. The UL price is going up a bit, but I am still saving tons of money. Service is a tad slower (went from 7M to 5M) but I've still seen 500K d/ls. Don't miss the home phone, and I certainly don't miss the Telemarketers. See ya Bell.

[bash1979]

Another Teksavvy convert here. Bell played me, and after being with them for many years.. cancelled home and Internet service. The Switch to Teksavvy was painless... customer service is silly good. Don't have any concerns with the Dry Loop DSL. The UL price is going up a bit, but I am still saving tons of money. Service is a tad slower (went from 7M to 5M) but I've still seen 500K d/ls. Don't miss the home phone, and I certainly don't miss the Telemarketers. See ya Bell.

+1 for another Teksavvy conversion here, too.

Been with Bell for everything for almost a decade. This past February, after paying 44.95 for years for high speed (and after learning of how badly I was getting screwed from reading the posts here at RFD), I told them I was leaving. To my surprise, they actually gave me a solid offer right away, saying they'd give me the next 6 months at $24.95 and the following 6 months at $29.95, but ONLY if I signed a 1 year contract. Since I'm lazy and that was a decent deal, I said "sure, sign me up".

This past October, about 8 months into the contract, I moved to a new house. Called them up, told them I was moving...figured it's standard stuff, right? WRONG! Lady on the phone says "ummm...yeah....I see you're paying $29.95 for internet...ummm....yeah....we're going to have to go ahead and UPGRADE you to the $46.95 plan instead". I tried to educate her on the definition of a contract, since I did sign for a year in February, but she wasn't having any of it. So, on the spot, I cancelled my home phone, cell phone, high speed and satellite. After a long silence, she says "Are you sure you want to cancel everything? I can see you've been with us for a long time, sir...". I pretty much said "it sure doesn't feel like that", and that was that. Signed up with Teksavvy the next day for high speed, and the rest is history.

Sorry, Bell. You expect us to honour our contracts, but you can change the terms whenever YOU feel like it? Ironic part is that they tried to squeeze an extra 17 bucks out of me, and ended up losing ~$150/month in business for everything I cancelled in return. I'm no math expert, but that doesn't add up! Good riddance.

[felix]

Are you guys able to check internet usage online? I can't seem to for some reason.

Logging into http://www.bell.ca/internetusage gives "No information available at this time".

[g man]

Are you guys able to check internet usage online? I can't seem to for some reason.

Logging into http://www.bell.ca/internetusage gives "No information available at this time".

Yep, same here, can't view my bill either. Buh-bye Bell come Jan 21st, can't wait.

[killoverme]

yeah i just cancelled my bell too,
i use to have a 29.60 - 5mb unlimtied which i wanted to keep even though tthey throttled me cause it would be a hassle to change my e-mails

but they said no we cant grandfather ur account anymore we can offer u 34.95 at the best (with a few months free i think) but i just said then i want to cancel and they said okay.. i was with tem a long time to maybe i should just cancel phoen service too.

Can u switch home phone providers but keep ur number?>

[armoni]

I did price match few time ago, i had a contract for 1 year first 3 M free and the rest 19,99 but the best deal that i called few day ago to do price match on the phone line (with rogers offer) so they offer same price on the phone and 5$ rebate on the internet
I pay for High speed internet without cap 14.99$
Best deal;)

[e-man]

Just called Bell...they offered me 7Mb with a cap at $32.95/month. I would sign at $29.95.

When I said TekSavvy, the guy says "Google TekSavvy and check out the long list of complaints". I said "Well, I can't imagine it is longer than the list of complaints against Bell Sympatico, starting with Billing".

[kateangels]

Teksavvy is increasing the price!!!


Please Note: As of January 1st 2008, the monthly price for the Residential Unlimited Package will be increased to $39.95.

[dvdguy]

Yeah the UL package is going up. Not a big deal, I just like the way they do business... they told us in advance. No BS tricks saying we are "upgrading" your service.... and then tack $30 a month on extra for DL's.

[ab20]

omg, i renewed my contract ( unlimited, 5mbps, 34.95) with bell a few months ago...
recently without my consent, i am billed regular price and capped....
i called numerous times, and they can't do nothing...
so frustrated.. will go for anything besides bell..plus they voided the contract,..
like wtf:confused:

[sporb]

470 posts and most of them are complaining about bell. I'm in the same boat as the rest of you, and i'm now wondering why there isn't a class-action lawsuit against these criminals?

1. Numerous billing errors always in their favor.
2. they break out a "CRTC laws don't allow us to compete" excuse, but when I asked them what "law" they are talking about they answer with "talk to the CRCT". I would really like to know the "law" they are talking about, cause apparently it doesn't exist.
3. Poor CSRs/Supervisors and Support.

just to name a few...

These *******s have stolen enough money from customers, isn't it time for us to revolt?

[Inno]

470 posts and most of them are complaining about bell. I'm in the same boat as the rest of you, and i'm now wondering why there isn't a class-action lawsuit against these criminals?

1. Numerous billing errors always in their favor.
2. they break out a "CRTC laws don't allow us to compete" excuse, but when I asked them what "law" they are talking about they answer with "talk to the CRCT". I would really like to know the "law" they are talking about, cause apparently it doesn't exist.
3. Poor CSRs/Supervisors and Support.

just to name a few...

These *******s have stolen enough money from customers, isn't it time for us to revolt?

I called them up and gave them **** about over-billing. They gave me two free months. As soon as that is up I am jumping ship to Acanca. I have done a trial with them and they are worth the $18.95 per month. Will re-evaluate after the one year to see who is cheapest then.

[g man]

and now they are throttling torrents -- my d/l speed is less than 1/10th what it was a month ago. Anyone who is on the fence looking around better find a new ISP if they are heavily into downloading large files via bit torrent.

[breathe]

omg, i renewed my contract ( unlimited, 5mbps, 34.95) with bell a few months ago...
recently without my consent, i am billed regular price and capped....
i called numerous times, and they can't do nothing...
so frustrated.. will go for anything besides bell..plus they voided the contract,..
like wtf:confused:

similar story here. i have been getting unlimited 1-year contract at around $35 for several years. just renewed the contract couple of months ago for another year. the agent sent me the contract by email with 60g cap $37.95 monthly. i asked her why's that and she said its ok to sign as she only has one format of contract and i will still get unlimited and she will also adjust the price manually as before.

but suddenly bell started to charge me $30 for additional usage last month. i called their billing couple of times, but seeemed they couldnt do anything, except for giving back $30 credit only but still leaving the cap there. they also kept offering me $5 more for 30gb more. :mad: i asked if i can terminate the contract and they said i have to pay $100 penalty. seems like they can change the contract in their favor but i can't...what a dishonest business conduct...i will definitely cancel my sympatico and home phone after the contract expires...actually i feel a little bit sad since i have been using sympatico for so many years....:evil:

[ttian]

similar story here. i have been getting unlimited 1-year contract at around $35 for several years. just renewed the contract couple of months ago for another year. the agent sent me the contract by email with 60g cap $37.95 monthly. i asked her why's that and she said its ok to sign as she only has one format of contract and i will still get unlimited and she will also adjust the price manually as before.

but suddenly bell started to charge me $30 for additional usage last month. i called their billing couple of times, but seeemed they couldnt do anything, except for giving back $30 credit only but still leaving the cap there. they also kept offering me $5 more for 30gb more. :mad: i asked if i can terminate the contract and they said i have to pay $100 penalty. seems like they can change the contract in their favor but i can't...what a dishonest business conduct...i will definitely cancel my sympatico and home phone after the contract expires...actually i feel a little bit sad since i have been using sympatico for so many years....:evil:

I cancelled my bell high speed service a month ago. I had been using their high speed service many years before I call to cancel it. Now, I am ready to leave with their home phone. Tired to call their service people. It's waste of our time. Just leave it, if you don't like it. Anyone has suggestions about which home phone service is good?

[thegradas]

Same here... I was able to keep my existing $25 for the first 6 months and $35 for the last 6 months of the year with a 1 year contract (no cap + 5MB/s)
They gave me a reference# but sent no email/contract to sign and submit. Is this OK?




My contract expired last month, which is $24.95/month. Called in the cancellation department......the guy pretty nice....offer me $29.95/month for one year contract and keep my original profile - No cap and 5M/s.

He said if you upgraded or downgraded your service, the cap would be applied. If you don't touch it, the profile would be the same as before.

[mudman24]

Ref # mean jack, just because they are saying one thing doesnt mean they are writing something else.....GET IT IN WRITING!!! The one way to prove anything

[one-cheap-guy]

and now they are throttling torrents -- my d/l speed is less than 1/10th what it was a month ago. Anyone who is on the fence looking around better find a new ISP if they are heavily into downloading large files via bit torrent.


30 kB/s right now 16:28!

I'm gone at the end of my contract.

[redflagged2006]

30 kB/s right now 16:28!

I'm gone at the end of my contract.

That is throughout the day... for ET after 1AM, that limit is removed til around 9 or 10AM... that's what I find...

They've made so many adjustments to my bill this month and it went down to ~$27 this month for Sympatico... but I dont know how long this will last. Now I cant decide if I should cancel it now or later as I just signed up wiht Rogers on their F&F 40% off. Decisions decisions decisions.... ugh!

[manytwos]

I cancelled my bell high speed service a month ago. I had been using their high speed service many years before I call to cancel it. Now, I am ready to leave with their home phone. Tired to call their service people. It's waste of our time. Just leave it, if you don't like it. Anyone has suggestions about which home phone service is good?

You know I started keeping a log of all the times I had to contact Bell high speed for billing/technical issues for the past 2 years... A quick look shows that I have 21 entries exactly (calls lasting from 2mins to 30+). So that "waste of our time" bit, definitely agree. About 6 months ago we switched out home phone,high speed and long distance ($55+tax monthly at Bell)to Primus, since we can't get Shaw/Rogers in this area, the options seemed fairly limited. Even so, Primus gave us a 250airmiles bonus and now our monthly goes down to $40+tax, with 8 airmiles coming in per statement. I don't notice ANY difference in home phone / long distance services. I have been told Primus rents their lines off Bell. We have been getting a steady speed, and no d/l caps.

Note that we were never on a contract in either Primus or Bell. So the standard procedure (for us monthlies) is to call 30 days before your next billing cycle if you want to stop the service.

The other huge issue I have with Bell upon cancellation is that their system is highly inflexible (perhaps all large companies are like that). My case in point here is that we own our own modem and have never paid for internet modem rental from day one. Yet when it came to cancellation, they insisted (with 2 years of modem records showing a balance of $0) that we should be responsible for the $70 modem kit fee if the whole setup is not returned 30 days within cancellation period (reason being, and this was repeated by 2 CSRs, that according to policy, Bell has NOT allowed people to own their own modem since year 2000 or some "years ago"). Not only do they pre-bill you in advance thru credit card, they also stopped sending out statements for quite some time now. So out of those 21 calls, about 4 were just me calling them over and over to get a CSR that would nullify the charge that never should have occurred in the first place. Rest assured I will still be watching my credit card like a hawk for a few more months just in case shall we say "accidental charges" reappear.

Good luck to anyone getting out of a contract. I too would like to know, other than Bell, Primus, Rogers/Shaw, are there other large/dependable telecom companies that handles home phone, high speed internet and long distance?

[Chocamine]

Hey guys,

I am currently using Videotron Ultra high speed cable internet.

They recently capped their service to 100gb (was unlimited previously) so I have been paying an average of 170$ (!!) a month for their service.

I called to cancel ASAP. I have to pay a 120$ cancellation fee and my service will be cut off the 11th of January.

What would you guys recommend that I get as an alternative? I absolutely need something with no caps and reliable service with little downtime. What's the better option between Bell and Tekksavy?

I have no idea how DSL works, I am totally new to this but if someone could help me out a bit I,d really appreciate it!

Thanks!

[Chocamine]

Bump... No one?????

[Ven0r]

I just got rid of cogeco and went with teksavvy. Not as fast but i'll have to live with that. So far so good, and 26.95 for 200 gb sure beats 70 and 100 gb.

[SinGularity]

our contract is up and I was just chatting with bell and he didn't seem to object to the unlimited usage too much.

he was offering 8 months of free unlimited usage on 1 year contract and last 4 months at $25.

but he couldnt offer anything better so he told me to call 310 surf

[mudman24]

Unlimited isnt unlimited downloading. You start to go over 200gb a month and they will cut your downloading speed down to a crawl. Make sure you get what ever you discuss down in a contract, and make sure they tell you specifically what their definition of unlimited means.

[forgiven]

I found this thread in a painful situation: I've been using Bell Highspeed Internet for 6 months and my bill is $41.95 before tax (Internet alone) with a modem lease for $2. Can I pricematch it cuz compare to acanac it's WAY TO MUCH? And is it possible for me to get a credit of my previous bills?

Besides, my Bell home phone is $25.39 after tax, which total to $70/month for 2 services. It really is expensive.

[killoverme]

I found this thread in a painful situation: I've been using Bell Highspeed Internet for 6 months and my bill is $41.95 before tax (Internet alone) with a modem lease for $2. Can I pricematch it cuz compare to acanac it's WAY TO MUCH? And is it possible for me to get a credit of my previous bills?

Besides, my Bell home phone is $25.39 after tax, which total to $70/month for 2 services. It really is expensive.

well before you could of had it for a lot cheaper but now they are pretty strict. the best you can probaly do with bell is 37 for internet before tax and after modem lease.

but if you dont download much and 200 gigs is enough you should go for teksavvy, u can refer me if you'd like =) lol. anyways yeah for teksavvy its 29.99 for 200gigs a month, without throttle and stuff too. but you will hae to buy a modem, which you can get from ca.buy.com or infonec for about 50-60 bucks the speedtouch is nice (i'm using it right now) and use a linksys router =). i'm on the unlimited plan however, which is 39.99 unlimited and no throttling after the 200gb someone said before.

Oh yeah i was with bell before and got a good plan for 34.95 then got them to drop it for 29.60 a year but after that year ended they said they cannot grandfather the plan anymore and that teh best they can do is $37 something (including modem rental but before tax). I was a 6-7 year i think internet but a 15+ year phone customer of theirs too.

[bluedimness]

I too am in the same boat as most (if not all) of you. I called bell a while back and tried to get a price match with Acanac. Surprisingly, they said they would do it if I signed a 1 year contract. I called them back 10 mins later and spoke with someone else about it thinking they would have put it in my file, which they didn't. The rep then told me that I was lying and that I was never told that I could get a price match. I cancelled my service then and there, and went with Teksavvy. Now I want to switch my landline to another provider.. any suggestions? Sadly Primus says they don't service my area.

[killoverme]

Hey guys,

I am currently using Videotron Ultra high speed cable internet.

They recently capped their service to 100gb (was unlimited previously) so I have been paying an average of 170$ (!!) a month for their service.

I called to cancel ASAP. I have to pay a 120$ cancellation fee and my service will be cut off the 11th of January.

What would you guys recommend that I get as an alternative? I absolutely need something with no caps and reliable service with little downtime. What's the better option between Bell and Tekksavy?

I have no idea how DSL works, I am totally new to this but if someone could help me out a bit I,d really appreciate it!

Thanks!

Teksavvy for 39.99 bell will throttle you like they did me =(

but for some odd reason after i cancelled bell the month was fast... lol no throttling...

I'm with teksavvy right now. and no problems yet (however i just switched like 5 days ago)

[Inno]

I found this thread in a painful situation: I've been using Bell Highspeed Internet for 6 months and my bill is $41.95 before tax (Internet alone) with a modem lease for $2. Can I pricematch it cuz compare to acanac it's WAY TO MUCH? And is it possible for me to get a credit of my previous bills?

Besides, my Bell home phone is $25.39 after tax, which total to $70/month for 2 services. It really is expensive.

I have been paying even more than you to Bell. So this month I switched my home phone to Primus. Was considering getting rid of it altogether, since I have a personal cell and phone at work, but I love playing with the telemarketers that landlines seem to attract.

My relationship with Sympatico is ending very soon. Will switch to Acanac then. Have already tried their high-speed and it is fine.

Because of my calling patterns I figure I will save about $100 per month between the two switches.

Bye-bye Bell!! :razz:

[forgiven]

I have been paying even more than you to Bell. So this month I switched my home phone to Primus. Was considering getting rid of it altogether, since I have a personal cell and phone at work, but I love playing with the telemarketers that landlines seem to attract.

My relationship with Sympatico is ending very soon. Will switch to Acanac then. Have already tried their high-speed and it is fine.

Because of my calling patterns I figure I will save about $100 per month between the two switches.

Bye-bye Bell!! :razz:

If I call them & pricematch, they could only reduce my bill to $37???????????? So no way could I get it down to $29 something? :mad: It's crazyyyyyyyyyyyyyyyyyyyyy. No wonder they receive too many complaints.

[forgiven]

Okay, so I spent about 3 hours in negotiations with Bell today. This includes three separate phone calls -- first two calls were made to CS/Billing; third one made to the good ol' Cancellation department...

The bottom line is that I've been with Sympatico for more than 5 years and also brought up Acanac's $18.95 plan, which helped me land a very good deal. And of course, I obtained the confirmation number for my new offer and also asked to be sent the details in writing, which I received by email (on Sympatico letterhead).

Yeah, I brought up Acanac & Teksavvy then got offer a $28.5/month package with higher speed (5 -> 7mbps) and more sufficient bandwidth (30 -> 60gb). Compare to what I'm using right now ($45/month including taxes). It's much better!!!
Like u guys said, I obtained the confirmation # & requested it to be sent. But it's gonna take about 20' til it reaches my mailbox. Hope they wouldn't mess it up since I'm in 2 yr contract.

Happy New Year everybody ;)

[forgiven]

Seems like I'm the only one that is using Bell now :D
Hope they won't screw me over ;)

[Thamilan]

I tried to match Bell ADSL to Acanac, wasted at least an hour being toggled from one dept to another, anyways, they would not do. Some people may have been lucky but not me, they started giving me bs about Bell being under regulation that infact forbids them such a business practice/ Long story short, the best offer was a 24 month contract with first 4 at 29.95 +tx, and the rest at 34.95+tx. Thinking about giving Acanac a shot.

*****************************************
Bell :arrowd: :arrowd: :arrowd:

Hi guys,

I am with velcom.ca for more then a year and I am paying 29.95+GST only as I am in Quebec with bell phone line. Their service are good.
If you don't have a bell phone line then it id 29.95 + Dryline + GST internet is much faster this way.

***

[forgiven]

I'm using Bell basic phone line w/ no features for $22.27+tax. What features do u have with ur package?

[forgiven]

Just hang up the phone with a CRS, I got offer a $30 package (modem rental included) plus tax for the rest of my contract :D with 1 month free, modem upgrade free (from normal -> wireless) 60gb cap & up to 7mbps. I had to wait like 1.5 hrs cuz the rep had to speak to her manager, and he had to speak to his supervisor, blah blah blah... till finally they said it's the best they can do to make me stay with them :cheesygri and rarely do they make such an offer ;) Not bad I think.
I even land a deal with my homephone. I mentioned Rogers $75 credit & they immediately gave me $40 credit for no contract. ;) Thanks to the fact that everybody is leaving Bell, they're desperate to keep me
btw, I always remember to obtain the confirmation # & the reps' names+employee # for reference. Guess it can't go wrong otherwise they're :arrowd: for trying to trick me :!:

[jimmyjamez]

Just hang up the phone with a CRS, I got offer a $30 package (modem rental included) plus tax for the rest of my contract :D with 1 month free, modem upgrade free (from normal -> wireless) 60gb cap & up to 7mbps. I had to wait like 1.5 hrs cuz the rep had to speak to her manager, and he had to speak to his supervisor, blah blah blah... till finally they said it's the best they can do to make me stay with them :cheesygri and rarely do they make such an offer ;) Not bad I think.
I even land a deal with my homephone. I mentioned Rogers $75 credit & they immediately gave me $40 credit for no contract. ;) Thanks to the fact that everybody is leaving Bell, they're desperate to keep me
btw, I always remember to obtain the confirmation # & the reps' names+employee # for reference. Guess it can't go wrong otherwise they're :arrowd: for trying to trick me :!:


nice, bell is crap! glad your leaving

[forgiven]

nice, bell is crap! glad your leaving

:D Unfortunately, I'm in a contract with them :D but able to negotiate the deals above since everybody is saying bye bye Bell :cheesygri

Since they offer me $30 package for 60gb cap, is it possible that they'll try to charge $30 extra for the IMAGINARY exceeding bandwidth? From other RFDers experience, Bell always have scams to steal customers $$$ by such UNREASONABLE FEES/CHARGES :( and I'm afraid that they'd try it on me this time b/c this deal is too gud to be true & I can't check if I exceed the bandwidth or not??????? I just surf the net, no games, little downloads (less than 2gb/month) so I do believe that 60gb bandwidth is more than enough for me.

Any Bell tolerators - like me - around here? :D I didn't hv any billing issues so far cuz I always get confirmation # (special thanks to RFDer's advice). But I DO need help regarding how to check bandwidth usage to avoid Bell scams/thefts/tricks since I'm not very gud at computer & stuff...

Thank you

[scouzi]

Hey guys,

I am currently using Videotron Ultra high speed cable internet.

They recently capped their service to 100gb (was unlimited previously) so I have been paying an average of 170$ (!!) a month for their service.

I called to cancel ASAP. I have to pay a 120$ cancellation fee and my service will be cut off the 11th of January.

What would you guys recommend that I get as an alternative? I absolutely need something with no caps and reliable service with little downtime. What's the better option between Bell and Tekksavy?

I have no idea how DSL works, I am totally new to this but if someone could help me out a bit I,d really appreciate it!

Thanks!

Get a videotron Business account.

[slgta]

Good Luck with Bell. It took them one year to refund (only partially) the money they charged on my credit card for a DSL service that they can't provide (they said my place is too far from the CO).
They charged me approx $250 in total but only refund $200 for some reason. I must have 20 's (if not 30's) call with their customer service rep already. My conclusion with them is that it does not worth spending any more of my time dealing with such a company anymore.

Even with their $7 unlimited data and free HTC Touch ... I am still have trouble talking myself into using any product/service with their name on it.

Again, Good Luck.


:D Unfortunately, I'm in a contract with them :D but able to negotiate the deals above since everybody is saying bye bye Bell :cheesygri

Since they offer me $30 package for 60gb cap, is it possible that they'll try to charge $30 extra for the IMAGINARY exceeding bandwidth? From other RFDers experience, Bell always have scams to steal customers $$$ by such UNREASONABLE FEES/CHARGES :( and I'm afraid that they'd try it on me this time b/c this deal is too gud to be true & I can't check if I exceed the bandwidth or not??????? I just surf the net, no games, little downloads (less than 2gb/month) so I do believe that 60gb bandwidth is more than enough for me.

Any Bell tolerators - like me - around here? :D I didn't hv any billing issues so far cuz I always get confirmation # (special thanks to RFDer's advice). But I DO need help regarding how to check bandwidth usage to avoid Bell scams/thefts/tricks since I'm not very gud at computer & stuff...

Thank you

[oldbread]

Bell called me the other day (India) and offered me a $41/month plan with the first 3 months free and no contract. 7mb/800kb
I might give it a try and see how they compare to Rogers. I'll use any excuse to quit paying Ted!! :D

[forgiven]

Bell called me the other day (India) and offered me a $41/month plan with the first 3 months free and no contract. 7mb/800kb
I might give it a try and see how they compare to Rogers. I'll use any excuse to quit paying Ted!! :D

I think u can do better. I used to be in contract paying $42 & its painful since I paid over $70/month (phone & net). Now I got the new wireless modem for free (they used to offer it to me for $80) :D although I never use over 30gb but I hate the cap, makes me inconvenient :mad:

Gud luck! And don't forget to obtain confirm#, reps' names 4 future uses ;)

[alamshahid]

My contract ends tomorrow and currently I pay 34.95 per month for high speed internet and no limit.

The bell rep says that if I go per month my rate will be $46.95 and no limit. Or I can get a contract, and have a limit and my rate will be $46.95 but because I qualify for a bundle they can drop the price to $41.95...

At one point the girl tells me that I can get the 1 yr contract for even less, $37.95, and there won't be a limit. Then I tell her I do a lot of usage, she laughed at me and said most people say that but they don't really. I was upset she had an attitude with me, so I told her to look at my monthly usage. That's when her mouth dropped, in the past 1 year my lowest amount of usage was 175GB, the highest was 493GB. :D

At this point I agreed to the $37.95 rate and she started stammering saying that it isn't really unlimited. So I called her out on it and said you lied to me then?

I escalated the call to her manager and the best rate I could get from them is 42.95 no contract and unlimited bandwidth. I asked for it in writting so lets see what happens.

I was then transferred to Television dept cause I was interested in getting a hdpvr. I spoke to a really nice girl who can get me this package:

HDPVR
125 Basic Channels
5 theme packs
No installation cost
for $70.00 per month. I'm not sure if this is the best deal but she was very polite and professional.

[Ray]

i just cancelled sympatico on monday. i didn't even bother negotiating. their service is just horrible. i've been with them since 1997 and each year is worse. last jan, i negotiated 30/month and every single month, i've had to phone in to correct the billing and i'm not exagerating about every single month either. i've always got slow speeds, about 170KB/s which i've learned to tolerate. but once they started to throttle my P2P DL to 30 KB/s, I gave up.

i will be going with teksavy at the end of the month for 30/month because of all the good reviews on DSLreports. The only thing that bothers me is the 200 Gig cap but I can learn to cut back on the torrents.

[Little Johny]

My last day with Sympatico is 15th of Jan 2008. I have been a royal Sympatico fan for who knows how long. 10 years may be ?

My advice to you people with CONTRACT is to watch your bill on a monthly basis and check your profile regularly. I do not think I am the only one here who run into price / profile issue even with a contract.

They can simply tell you that you do not have a contract with them----even if you already have one.

Whatever those reps promised you, ask them if the conversation is on tape and then a Ref # .

Happy New Year to you all.

[AzN_RiverdaleCI]

ive been happy without sympatico for many years now.

[forgiven]

i just cancelled sympatico on monday. i didn't even bother negotiating. their service is just horrible. i've been with them since 1997 and each year is worse. last jan, i negotiated 30/month and every single month, i've had to phone in to correct the billing and i'm not exagerating about every single month either. i've always got slow speeds, about 170KB/s which i've learned to tolerate. but once they started to throttle my P2P DL to 30 KB/s, I gave up.

i will be going with teksavy at the end of the month for 30/month because of all the good reviews on DSLreports. The only thing that bothers me is the 200 Gig cap but I can learn to cut back on the torrents.

I can't believe they treated u like that >:( I had several problems with Internet (sumtimes connection is down but is always fine afterwards) The only thing I'm worried about now is the bill$ ;) They promised $30+tax/monthly (1 month free + free modem upgrade) but let see how it works out :D
If they trick me they are :arrowd: :arrowd: :arrowd:

[iconfat]

I use teksavvy and the're great!

[forgiven]

But they increase the price already :( wondering is the Bell & Teksavvy modems the same? With Teksavvy do u have to pay modem rental fee?

[neo1973]

But they increase the price already :( wondering is the Bell & Teksavvy modems the same? With Teksavvy do u have to pay modem rental fee?
You could use same modem for both of them but you have to buy your own modem.

[iconfat]

But they increase the price already :( wondering is the Bell & Teksavvy modems the same? With Teksavvy do u have to pay modem rental fee?

You need to buy the modem.
You can get the refurb 2wire 2700 for around 20 bucks at some computer stores.
I'm on the premium 200GB package at $30/month. They also have an unlimited package at $40/month.
But best of all, no bittorent throttling. Anyways, I've used them for a year now with very little downtime.

[Inferno69]

wow...

just called and expected the worst.. after about an hour on the phone dealing with my home phone, i got a quick response to my inquiry about my dsl:

"i can offer you 29.95 / mo for 12 months, no contract, no bandwidth cap"

seems good, eh? :lol:

[forgiven]

wow...

just called and expected the worst.. after about an hour on the phone dealing with my home phone, i got a quick response to my inquiry about my dsl:

"i can offer you 29.95 / mo for 12 months, no contract, no bandwidth cap"

seems good, eh? :lol:

Woa, wonder if you can give me the name of the rep & the refernce # & date (if u remember :D ) to I could push them :cheesygri The best I could get from them now is $30/month (modem rental included), 60gb cap, 7mbps & a modem upgrade. I think they were PAINFULLLY offer it to me because I had to wait 1h for the rep to speak to her supervisor, & he spoke to his supervisor, blah blah blah ........... saying that's the best they can do :confused: I'm in a contract so the cheaper the better ;)

I signed up in Feb' 07 & paid $45/ month for internet so I do believe that it is unlimited. Recently they said they're helping to UPGRADE my Internet from 30gb to 60gb. Back then I hardly knew that Bandwidth means LIMITED so I didn't pay attention. Now I read ur complaints & I know I'm ripped off & manipulated :arrowd: :arrowd: :arrowd: Pretend to IMPROVE THE SERVICE & take advantage of my lack of info. That's Bell :mad:

btw, do u know how to get homephone deals with them as well? I'm using basic line (no features) & paying $25/month tax in (no contract). Anyway can I bring it down $5-7 or get a credit/some more features?

Have a great day everybody :D

[frozenmelon]

wow...

just called and expected the worst.. after about an hour on the phone dealing with my home phone, i got a quick response to my inquiry about my dsl:

"i can offer you 29.95 / mo for 12 months, no contract, no bandwidth cap"

seems good, eh? :lol:

I got that same offer yesterday and I took it. I usually quote 3web to get them to lower the price. I've been doing it for some time now.

Actually, I consider that deal kind of sucky. The first time i did it, I got 6 months at $20 and another 6 months at $30, making the average cost $25 per month.

Correct me if I'm wrong, but 3web and other companies buy/lease bandwidth (or something else) from Bell Sympatico right? If they can offer $30/month as the standard price, surely we can get a better deal than that. So, has anyone gotten the unlimited DSL for, say, less than $20/ month (effective)?

[Inferno69]

Woa, wonder if you can give me the name of the rep & the refernce # & date (if u remember :D ) to I could push them :cheesygri The best I could get from them now is $30/month (modem rental included), 60gb cap, 7mbps & a modem upgrade. I think they were PAINFULLLY offer it to me because I had to wait 1h for the rep to speak to her supervisor, & he spoke to his supervisor, blah blah blah ........... saying that's the best they can do :confused: I'm in a contract so the cheaper the better ;)

I signed up in Feb' 07 & paid $45/ month for internet so I do believe that it is unlimited. Recently they said they're helping to UPGRADE my Internet from 30gb to 60gb. Back then I hardly knew that Bandwidth means LIMITED so I didn't pay attention. Now I read ur complaints & I know I'm ripped off & manipulated :arrowd: :arrowd: :arrowd: Pretend to IMPROVE THE SERVICE & take advantage of my lack of info. That's Bell :mad:

btw, do u know how to get homephone deals with them as well? I'm using basic line (no features) & paying $25/month tax in (no contract). Anyway can I bring it down $5-7 or get a credit/some more features?

Have a great day everybody :D
i called today, i dont remember their name or employee number, but im sure it wont be hard to get this deal... as for home phone im basically getting a $5
credit on my account for as long as im a customer, and its like $17.50 plus $7 for a feature minus $5

[iustim]

Hey everyone, I called today, and I got the same deal found on teksavvy.com, which is the $29.95. Since I've been with Sympatico for a few years now (a few years too many!!), they were able to give me unlimited bandwidth (also because when i first signed up, there wasn't a bandwidth limit in my contract) and also no contract.

It only took me around 10 minutes, but the CSR did go to the teksavvy.com website to look at all the details. The pricing will be effective for 12 months, at which time I'll have to call back to get another pricing 'deal'...

[forgiven]

I got that same offer yesterday and I took it. I usually quote 3web to get them to lower the price. I've been doing it for some time now.

Actually, I consider that deal kind of sucky. The first time i did it, I got 6 months at $20 and another 6 months at $30, making the average cost $25 per month.

Correct me if I'm wrong, but 3web and other companies buy/lease bandwidth (or something else) from Bell Sympatico right? If they can offer $30/month as the standard price, surely we can get a better deal than that. So, has anyone gotten the unlimited DSL for, say, less than $20/ month (effective)?

Do you have to pay extra $2 modem lease on top of that? And how about the speed?

[samson]

For those who are being offered unlinmited bandwidth, does it state this in the contract??. When I signed up a year ago, the caps were specifically mentioned in the contract. If no caps were mentioned, it was unlimited.

Reading through the forums, it seems that the unlimited contract is no more . Soft and hard caps have been mentioned. The reason I am asking is my contract is coming up for renewal soon and I have to provide 30 days notice by next friday

[one-cheap-guy]

"i can offer you 29.95 / mo for 12 months, no contract, no bandwidth cap"

Good to know! Thanks for the post.

[gerrythegreat]

Hi there ,

where on teksavvy.com can you find the 30$ to price match?

thank you

[e-man]

So much inconsistency.

I'm in Toronto and have been with Bell since Feb 04. My contract is up at the end of the month. I called in to cancel. When she asked why, I said that TekSavvy was cheaper etc.

She countered with a $30/month on the current 5Mbit, and a $35/month for the 7Mbit. How are you guys getting such a cheap rate? I would have taken $32/month for 7Mbit.

I even had one of the techs from the DSLReports.com forums contact me about renewing a contract. He said the best they could do was $37/month and that reps were now being discouraged from offering the additional $5/month credit.

Dear Bell: Congrats on losing another low-maintenance customer.

[forgiven]

So much inconsistency.

I'm in Toronto and have been with Bell since Feb 04. My contract is up at the end of the month. I called in to cancel. When she asked why, I said that TekSavvy was cheaper etc.

She countered with a $30/month on the current 5Mbit, and a $35/month for the 7Mbit. How are you guys getting such a cheap rate? I would have taken $32/month for 7Mbit.

I even had one of the techs from the DSLReports.com forums contact me about renewing a contract. He said the best they could do was $37/month and that reps were now being discouraged from offering the additional $5/month credit.

Dear Bell: Congrats on losing another low-maintenance customer.

Do u hv cap on?
I think u should try another time. My first rep not offer anything but even say: sympatico is cheap & u actually saved $. I hang up & called again. Another rep offered me that deal right away (1 month free :D ) I got higher speed & double bandwidth for less $$$ :cheesygri Just threaten to cancel & say u got offers from other companies. Work for me :D

Gud luck

[SoloXm2]

any good deals for home phone ? for cheap?

Thx in advance

[g man]

Prepare to call every single month to fight for the extra credit and spend an average of 30 min on hold. Also, anyone who uses torrents should steer clear of Bell no matter what they offer, my d/l speed has been throttled from over 500 kBs to 30, might as well go back to dial up.

And finally a warning: they don't honour those confirmation #s when push comes to shove, I quoted the one given to me last January and was told it was by an employee who no longer worked for them and they flat out refused to honour the unlimited contract. I have 24 more days with them and then I switch to Teksavvy.

signed
Scampatico customer since 1998, finally pushed too far.

[forgiven]

Prepare to call every single month to fight for the extra credit and spend an average of 30 min on hold. Also, anyone who uses torrents should steer clear of Bell no matter what they offer, my d/l speed has been throttled from over 500 kBs to 30, might as well go back to dial up.

And finally a warning: they don't honour those confirmation #s when push comes to shove, I quoted the one given to me last January and was told it was by an employee who no longer worked for them and they flat out refused to honour the unlimited contract. I have 24 more days with them and then I switch to Teksavvy.

signed
Scampatico customer since 1998, finally pushed too far.

What are "torrents" anyway? & about the cap, not really mind cuz I never play games or stuff so mine usage never exceeds 25gb.

Teksavvy increases the service from Jan 1st >:( Yeah, painfully. Well, I may stay with Bell for now (b/c of the contract) & to save some $$$. They desperately tryna keep me so it's not hard to negotiate. Haven't got any serious issues so far. THANKS GOD :cheesygri but still fear there'll be some in the future ;)

Thanks guys for the experience :D
Have great day

[ttian]

And finally a warning: they don't honour those confirmation #s when push comes to shove,


Yes, they just simply tell you that they can't find anything related to that confirmation #s. Big liar!

[g man]

What are "torrents" anyway? & about the cap, not really mind cuz I never play games or stuff so mine usage never exceeds 25gb.

Teksavvy increases the service from Jan 1st >:( Yeah, painfully. Well, I may stay with Bell for now (b/c of the contract) & to save some $$$. They desperately tryna keep me so it's not hard to negotiate. Haven't got any serious issues so far. THANKS GOD :cheesygri but still fear there'll be some in the future ;)

Thanks guys for the experience :D
Have great day

bit torrent = file sharing, great for TV shows, music, movies, etc.

http://dessent.net/btfaq/

Watch your statement online each month, they are notorious for over-charging.

[forgiven]

bit torrent = file sharing, great for TV shows, music, movies, etc.

http://dessent.net/btfaq/

Watch your statement online each month, they are notorious for over-charging.

Thanks for reminding :D I'm gonna watch out.
I'm new to bitTorrents, can you please tell me how to start with it? Do I have to go to a specific site or install a specific program to start sharing? :idea:

Be careful guys, I talked to a guy on dslreports & he say there is NO such $29.95 package for high speed & unlimited bandwidth :mad: the agents are not allowed to offer that deals.

Be sure to record the conversation, or Scampatico will screw u over ;)

[Sergo]

Ref # mean jack, just because they are saying one thing doesnt mean they are writing something else.....GET IT IN WRITING!!! The one way to prove anything

When I was trying to cancel, a Bell rep offered me $30 1 year contract,
$100 early cancellation fee, 60GB cap.
I asked him to e-mail me,
he said he can only email with an offical price
================================
Under the terms of this 12-month term offer, you will receive $5.00 monthly savings off the current regular monthly rate (the current regular monthly rate is now $49.95 but subject to change from time to time). [1]
===================================

And give me a confirmation # as promise that charges will be manually adjusted.
Can you call such an oral agreement a contract, or I'll be just signing myself for a monthly calling to Bell hoping the will hold their promise?

Regards,
Sergo.

[SinGularity]

ask for the general manager's office's phone #

give them a call. they have more options

[forgiven]

When I was trying to cancel, a Bell rep offered me $30 1 year contract,
$100 early cancellation fee, 60GB cap.
I asked him to e-mail me,
he said he can only email with an offical price
================================
Under the terms of this 12-month term offer, you will receive $5.00 monthly savings off the current regular monthly rate (the current regular monthly rate is now $49.95 but subject to change from time to time). [1]
===================================

And give me a confirmation # as promise that charges will be manually adjusted.
Can you call such an oral agreement a contract, or I'll be just signing myself for a monthly calling to Bell hoping the will hold their promise?

Regards,
Sergo.

Hope u'll be fine with this. I got the same deal but it didn't show up in my account on the computer. The rep actually looked up with the provided confirm# b/c it's done manually.
In fact, I got a rep email me using her own email address since the system is down. You should get that written in email for extra sure

[Sergo]

Hope u'll be fine with this. I got the same deal but it didn't show up in my account on the computer. The rep actually looked up with the provided confirm# b/c it's done manually.
In fact, I got a rep email me using her own email address since the system is down. You should get that written in email for extra sure

Did she put $30 and confirmation # into the email?

The rep I spoke to categorically refused to do it, so I'll be at their mercy
plus this clause too:
=========
(... $49.95 but subject to change from time to time)
=========

The reason I'm talking to Bell in the first place, that I don't really need POTS phone, and Bell doesn't charge extra for dry loop.

For $30 from Primus I can get POTS phone with all features for 6 month + 512Kbps
or for $40 - POTS + 5 Mbps.
and contract only for a phone, $40 cancellation fee.

[hOrnizuka]

My past exp. with Bell wasn't that good. Make sure whatever they promised are in writing otherwise....good luck! They will flat out deny anything when the time comes.

[litobro]

bell sucks... cbc even says... somewhere on cbc.ca/marketplace :D

[Shimso]

Bell has definitely lost me as a customer. My household has been with Bell products since 1971 or 1972, and had Sympatico since 2000. I've been treated like **** and my numerous problems have been ignored. There was not one week in the last 5 years that I went without it disconnecting for some prolonged period of time. I was essentially told by a technician and CSR that I was lying/dumb and the problem didn't exist even though I could never get a good connection. I didn't know it but for 3 years I was maxxed out at 1Mbps, even though the connection was supposed to be more than that. Then later I got it turned up to 2.3. I think 2.62 was the highest it ever went. Then, the straw that broke the camel's back was when I had problems back in June and the CSR (who could not speak English and wasted about half an hour) told me he got my internet running again. I look at the laptop and see that it worked. As I was about to end the call (he already asked me if I needed anything else and I said no), the speed test showed that my connection was 900Kbps! Only when I asked him how come its so slow, he then said he had to lower the speed to ensure a stable connection. I immediately called to disconnect my phone and internet. And in the cancellation department, what was surprising was that they wouldn't even make the slightest attempt to try and keep a ~35 year customer.

Bell is by far the worst company I have ever dealt with. Overpriced, atrocious customer service, CSRs that can't speak English (I'm not sure if they changed that since then, but I don't care), service that was terrible, I think they started throttling, not a single good thing to say about them. I didn't go for Acanac because seeing as how there was a connection issue, this wouldn't be much better.

Since I switched the Rogers I couldn't be happier. I'm paying less and getting a connection that's usually around 6.2, and consistently there. Maybe once a month it'll go down for a few hours, but its very stable and very fast. I hope Bell does a major overhaul, to me they're a disgrace to Canadian businesses.

[bubble.tea]

.....Since I switched the Rogers I couldn't be happier. .....

glad you got it sorted. A few facts however.

I've heard horror stories from ALL companies. It unfortunately depends on the rep and/or supervisor you deal with.

I've known Rogers tenured customers 15+years call in for serious problems wanting to cancel and NOT EVEN OFFERED ANY RETENTION OFFERS. It's the luck of the draw.

Anyway, Companies I'm sure are struggling with QA but alas, with employee atrophication it's a loose/loose situation. They just try to stay afloat. I've heard of some REALLY STUPID reps doing some really stupid thing IE not following protocol with customers.

[forgiven]

Bell has definitely lost me as a customer. My household has been with Bell products since 1971 or 1972, and had Sympatico since 2000. I've been treated like **** and my numerous problems have been ignored. There was not one week in the last 5 years that I went without it disconnecting for some prolonged period of time. I was essentially told by a technician and CSR that I was lying/dumb and the problem didn't exist even though I could never get a good connection. I didn't know it but for 3 years I was maxxed out at 1Mbps, even though the connection was supposed to be more than that. Then later I got it turned up to 2.3. I think 2.62 was the highest it ever went. Then, the straw that broke the camel's back was when I had problems back in June and the CSR (who could not speak English and wasted about half an hour) told me he got my internet running again. I look at the laptop and see that it worked. As I was about to end the call (he already asked me if I needed anything else and I said no), the speed test showed that my connection was 900Kbps! Only when I asked him how come its so slow, he then said he had to lower the speed to ensure a stable connection. I immediately called to disconnect my phone and internet. And in the cancellation department, what was surprising was that they wouldn't even make the slightest attempt to try and keep a ~35 year customer.

Bell is by far the worst company I have ever dealt with. Overpriced, atrocious customer service, CSRs that can't speak English (I'm not sure if they changed that since then, but I don't care), service that was terrible, I think they started throttling, not a single good thing to say about them. I didn't go for Acanac because seeing as how there was a connection issue, this wouldn't be much better.

Since I switched the Rogers I couldn't be happier. I'm paying less and getting a connection that's usually around 6.2, and consistently there. Maybe once a month it'll go down for a few hours, but its very stable and very fast. I hope Bell does a major overhaul, to me they're a disgrace to Canadian businesses.

I felt sorry for u >:( Possibly cuz back then Bell was the monopoly so no surprise they just didn't care. It's ridiculous when they told me: WE HV MILLIONS OF CUSTOMERS ACROSS CANADA :D WE AREN'T ALLOWED TO COMPETE WITH SMALLER COMPANY LIKE TEKSAVVY CUZ IF WE MATCH WAT THEY'RE OFFERING WE FORCE THEM GO OUT OF BUSINESS. (who is going out of business anyway? ;) ) Such a joke! Maybe they're not aware of the fact that the most loyal customers are leaving :(

[Lzanmo]

So I just called up Bell Sympatico to renew my contract with them since I received an e-mail saying that they were going to put a cap on my service. I have had unlimited bandwidth with them for a while for $34.95/month. I just kept on carrying over the same rate for a few years.

Now, if I want unlimited internet access with them I have to pay $25.00/month extra. I even called twice to their retention department to confirm. They will not offer me anything with unlimited internet access unless I pay the additional $25.00 fee.

So, it looks like I'm switching companies. Any recommendations specifically? I NEED unlimited internet. I don't subscribe to cable TV, and simply have a S-video cable running straight from my video card to my TV to watch the torrents I download.

[ericmeiguo]

I was promised an unlimited access when I renewed my contract last year with $30/month. But after two monthes, my bill went up to more than $60, so I checked my account and found I was charged with "over usage"----they gave me a CAP without any notice! I argued several times and they simply denied any promise they made! They gave me credit for over-charge in the past, but won't allow "unlimited" access: I have to pay more for a bigger CAP. And if I chose to leave before contract expires, I will be charged. F**K!

I'll definately leave b*ll, including my home phone; and they will never get my business again.

[neo1973]

So, it looks like I'm switching companies. Any recommendations specifically?
teksavvy

[mark_in_2k]

I was promised an unlimited access when I renewed my contract last year with $30/month. But after two monthes, my bill went up to more than $60, so I checked my account and found I was charged with "over usage"----they gave me a CAP without any notice! I argued several times and they simply denied any promise they made! They gave me credit for over-charge in the past, but won't allow "unlimited" access: I have to pay more for a bigger CAP. And if I chose to leave before contract expires, I will be charged. F**K!

I'll definately leave b*ll, including my home phone; and they will never get my business again.Exactly the same thing happened to me.

However, when I called them to get it fixed, they said they would credit me the "over-usage" and I was told that this won't happen on future bills. I'll be keeping a close eye on my bills, but when my contract is over at the end of March, I'll be switching to Teksavvy.

[breathe]

When I was trying to cancel, a Bell rep offered me $30 1 year contract,
$100 early cancellation fee, 60GB cap.
I asked him to e-mail me,
he said he can only email with an offical price
================================
Under the terms of this 12-month term offer, you will receive $5.00 monthly savings off the current regular monthly rate (the current regular monthly rate is now $49.95 but subject to change from time to time). [1]
===================================

And give me a confirmation # as promise that charges will be manually adjusted.
Can you call such an oral agreement a contract, or I'll be just signing myself for a monthly calling to Bell hoping the will hold their promise?

Regards,
Sergo.

better be careful, as i was offered "oral contract" like that before ($30 monthly, no cap) when i renewed. i also got the same trick: "only got one format of contract, but would adjust manually" - but after a month bell started to put 60g cap on me. i called them and they said thats what my contract says which i agreed...:evil: ....it may be better if u have a confirmation#, but still with bell, u never know what happens to ur next bill..

[forgiven]

Seems like everybody has the same problem. Well, it is if you use a lot of bandwidth. For me, since I never exceed 30gb, it doesn't make any difference :) But I have to agree that Bell = unethical :mad:

Heard a lot of stories from Bell old customers, seem like they don't appreciate their business :( Fortunately I haven't got any issues so far

[alamshahid]

My contract of 1 yr ended last week which was also 34.95 for unlimited high speed.

Now my bill is 47.95, no contract and I still get to keep my unlimited.... I asked if I were to sign a contract what is the best bell can offer; they said the best would be $42.95, plus a 60GB cap....

So needless to say I am now shopping around.

[can2000]

I was promised an unlimited access when I renewed my contract last year with $30/month. But after two monthes, my bill went up to more than $60, so I checked my account and found I was charged with "over usage"----they gave me a CAP without any notice! I argued several times and they simply denied any promise they made! They gave me credit for over-charge in the past, but won't allow "unlimited" access: I have to pay more for a bigger CAP. And if I chose to leave before contract expires, I will be charged. F**K!

I'll definately leave b*ll, including my home phone; and they will never get my business again.

Strongly aggreed!

Be ready to call every month like me after get the on line statement :twisted:

[slgta]

With all other choices in the market, why would anyone want to signup or stay with the service with such a company ?! It is almost like paying to get some guarantee headache for yourself. Stay away from Bell !!! When you see/hear their name .... RUN .... in the opposite direction !!! :D



Seems like everybody has the same problem. Well, it is if you use a lot of bandwidth. For me, since I never exceed 30gb, it doesn't make any difference :) But I have to agree that Bell = unethical :mad:

Heard a lot of stories from Bell old customers, seem like they don't appreciate their business :( Fortunately I haven't got any issues so far

[gunsmokez]

Seems like everybody has the same problem. Well, it is if you use a lot of bandwidth. For me, since I never exceed 30gb, it doesn't make any difference :) But I have to agree that Bell = unethical :mad:

Heard a lot of stories from Bell old customers, seem like they don't appreciate their business :( Fortunately I haven't got any issues so far

Forgiven, you are the kind of customers cable companys love. People who only surf the net etc. But, for most of the users using some kind of P2P program is the main reason for getting broadband. I used to do exactly what you did before and wondered how the #$Q%# do people download so much everyone month. Then once I figured out how to find movies,tv-shows,music WOW, my usage is now regularly at 200gig a month :P

Should mention some of the movie sizes etc so you have an idea.

Movies:

Xvid/DivX : usually 700mb to 1.4 gig (stripped and compressed down)
DvD (regular 4.7g): someone what stripped of its menu items etc
Dvd-9: This is the full version everything is there nothing stripped etc. (7 gig to 8.5 gigs)
Then you get into HD-DVD and Blue Rays :) these can go up over 10 gigs each movie

This is only the DOWNLOAD, not including UPLOAD. So, to keep 1:1 ratio's (give back what you take) you have now easily doubled the amount mentioned above for each movie.

also, now trying downloading tv-shows on top of that and music :P

[surfmonster]

Forgiven, you are the kind of customers cable companys love. People who only surf the net etc. But, for most of the users using some kind of P2P program is the main reason for getting broadband. I used to do exactly what you did before and wondered how the #$Q%# do people download so much everyone month. Then once I figured out how to find movies,tv-shows,music WOW, my usage is now regularly at 200gig a month :P

Should mention some of the movie sizes etc so you have an idea.

Movies:

Xvid/DivX : usually 700mb to 1.4 gig (stripped and compressed down)
DvD (regular 4.7g): someone what stripped of its menu items etc
Dvd-9: This is the full version everything is there nothing stripped etc. (7 gig to 8.5 gigs)
Then you get into HD-DVD and Blue Rays :) these can go up over 10 gigs each movie

This is only the DOWNLOAD, not including UPLOAD. So, to keep 1:1 ratio's (give back what you take) you have now easily doubled the amount mentioned above for each movie.

also, now trying downloading tv-shows on top of that and music :P

Be careful what you admitting to doing here gunsmokez, you know of course that downloading movies is essentially a bad thing to admit to doing :cheesygri I am sure however that you not downloading copyrighted material :razz:

[surfmonster]

Just phoned Bell as my contract expires shortly and I have been with them for a LONG time...got nowhere with the first CSR so I asked to speak to a manager. I managed to get 24 months @ $50/mth unlimited and my service gets bumped up to 7MB from 5MB. It's a little pricey but it avoids the hassles of changing ISP (emails, websites etc...). It keeps it simple for me and I like simple/easy :lol:

[breathe]

as far as i know, at least in ontario, ALL adsl internet service providers are using bell's lines. thats why naturally bell's adsl has the best quality in terms of speed, down time, etc. other isps need to buy bandwidth from bell, so essentially its impossible for them to beat bell's price.

also bell uses brand name adsl modems eg speedtouch and speedstream, while other smaller isps may use non-brand name or even refurbished modems.

i've been using sympatico for about 5 years, and the downtime was merely 3 or 4 times -each time 3-4 hours on early monday am, which very few ppl is online. so for me, i am satisfied and will still stick with bell.

for recent 60g cap change, my guess is that its from management who wants to impose strict cap on bandwidth use, which rogers is also doing. remember bandwidth costs money. but 60gb is really out of the date nowadays. hopefully it wont last long, so lets wait and see...:lol:



With all other choices in the market, why would anyone want to signup or stay with the service with such a company ?! It is almost like paying to get some guarantee headache for yourself. Stay away from Bell !!! When you see/hear their name .... RUN .... in the opposite direction !!! :D

[YanD]

better be careful, as i was offered "oral contract" like that before ($30 monthly, no cap) when i renewed. i also got the same trick: "only got one format of contract, but would adjust manually" - but after a month bell started to put 60g cap on me. i called them and they said thats what my contract says which i agreed...:evil: ....it may be better if u have a confirmation#, but still with bell, u never know what happens to ur next bill..

same for me, beware of what they say...

[professionaldude]

Well, I think they don't do Price Match coz back in November when I call to Inform that I got a Home Phone Promotion from Rogers and I wanted to see what u can do for it, so they said we can't give u the same rate but We will give u a Credit for 1 month. I was glad that I got 1 month free :cheesygri so, They don't do Price Match

[zzzzoooo]

better be careful, as i was offered "oral contract" like that before ($30 monthly, no cap) when i renewed. i also got the same trick: "only got one format of contract, but would adjust manually" - but after a month bell started to put 60g cap on me. i called them and they said thats what my contract says which i agreed...:evil: ....it may be better if u have a confirmation#, but still with bell, u never know what happens to ur next bill..

I hate calling them every single month after shocked by the unreasonable bill.

When I got charged $46 last month even though I was offered $29.95 first 6 months then $39.95 next 6 months with UNLIMITED bandwidth few month back, I chatted with the CSR instead of calling them and I kept the copy of chat session which CSR confirmed that I will have UNLIMITED $29.95/6mo + $39.95/6mo.

I found that they screwed up my bill again this month and I was charged $20 activation fee (what is this?) + $30 over usage charge + $35.95 monthly fee + 60 GB cap. I chatted with CSR again and they can not do UNLIMITED if I don't pay $25 extra. I emphasized that I have a copy of chat session as proof and it was them who made a mistake on my profile but still they deny to put me back to original plan/profile. (they are breaking the contract by not able to fulfill the offer they promised)

I have copy of chat sessions which confirm that I will have $29.95/6mo + $39.95/6mo UNLIMITED. I am supposed to be called from retention this morning but haven't get it yet. I guess I should call to stupid Emily again.

What will be my best option considering that I have the wrtten proof of copy of chat session?

[HowEver]

Be careful what you admitting to doing here gunsmokez, you know of course that downloading movies is essentially a bad thing to admit to doing :cheesygri I am sure however that you not downloading copyrighted material :razz:

Not that we want this discussion here, but welcome to Canada, where personal file sharing breaks no law.

[tataynik]

My contract of 1 yr ended last week which was also 34.95 for unlimited high speed.

Now my bill is 47.95, no contract and I still get to keep my unlimited.... I asked if I were to sign a contract what is the best bell can offer; they said the best would be $42.95, plus a 60GB cap....

So needless to say I am now shopping around.


Just phoned Bell as my contract expires shortly and I have been with them for a LONG time...got nowhere with the first CSR so I asked to speak to a manager. I managed to get 24 months @ $50/mth unlimited and my service gets bumped up to 7MB from 5MB. It's a little pricey but it avoids the hassles of changing ISP (emails, websites etc...). It keeps it simple for me and I like simple/easy :lol:

I just got off the phone (310surf) and renewed for 12 months @ $29.95 per mo. I have a dry loop dsl service.

[samson]

One of the techs on dslreports mentioned that if they make any modification to your current contract/account, then you are on a 60 G cap. There is no way for any CSR to change to unlimited no matter what they tell you. So be careful.

He also mentioned that the best way to get unlimited is to let the contract expire and continue without a contract. That way, your existing account is not touched but you will be charged the current rate which is apprx 46.95 + taxes adn you will be on month-to-month. (grandfathered account)

My contract is also expiring and I have dry dsl. When compared to teksavvy, i will be paying more... 39.95 + apprx 10 for dry loop + modem purchase. My only other choice is ACANAC.

[dvdguy]

I was a Bell guy. They screwed me, and I went to Teksavvy.

Been very happy.

My current monthly is : $49.56 Dry Loop DSL Unlimted.

Does Bell charge for the Dry loop? When I left my Bill was $70+ a month (went over the cap) and $51 for a home phone line.

Use the work cell phone, so I am saving a fair bit each month.

[forgiven]

I got my new modem w/ wireless capacity today (as promised). They always called me to offer it for $80 but I was able to get it FREE :cheesygri

They said they can't offer unlimited unless I pay extra $25. However, they're willing to give me a credit for several months if I stay loyal to Bell :D Sounds gud, right?

However, just wondering if I could use 2 modems at the same time :?: Or only 1 is possible?

[biwaterloo]

My Bell bt downloading speed is limited at 30kb/s, anyone has the similar issue?

[forgiven]

My Bell bt downloading speed is limited at 30kb/s, anyone has the similar issue?

Nope, I've never got that issues. You may wanna call tech support :)

[X360]

My Bell bt downloading speed is limited at 30kb/s, anyone has the similar issue?
Everyone using P2P with Bell Sympatico having the same problem... Bell sympatico turn on the "Internet Trafic Management" for all those P2P apps several months ago...

http://www.dslreports.com/forum/r19475949-Internet-Traffic-Management-NonP2P-Applications

There are several ways...

1) Quit using BitTorrent and use UseNet to download at constant max download speed.

2) Some people said they change the BitTorrent port to some well-known app port and they still able to use BitTorrent to download at max speed.

3) Change ISP

[g man]

My Bell bt downloading speed is limited at 30kb/s, anyone has the similar issue?

YES! For two months now, Bell is throttling p2p traffic in a big way. Even from 11pm to 6 am my speed tops out at maybe 100kb/s and in the daytime hours it NEVER goes above 30. Will the last person who leaves Bell please turn out the lights? :evil:

[one-cheap-guy]

2) Some people said they change the BitTorrent port to some well-known app port and they still able to use BitTorrent to download at max speed.

And that number is ......................

[ianitrix]

I have a one year contact with Bell for $29.95 but every few months I have to call them because they start to charge me $34.95. Again I call to correct the problem , bang few months later it goes back to $34.95.

Does anyone else have this problem??

Im having the same problem with them, I have to honestly call every month to correct this. But for two months now I ask for a free month because of the trouble and they do. I just this months bill and guess what I was over charged again

[daboo9]

Hi everyone,
I happened to come across this thread and wanted to know if I could ask a Q? And please let me know if I am in the wrong thread....
I would like to get dry DSL service for the first time (I only have a cell phone, no home phone is connected), and was wondering what the difference is between Acanac, TekSavvy and Bell? (Those are the three I keep seeing discussed.)
I know i'd like unlimited downloading....not sure what else may be needed.
As I have only ever had Sympatico high speed (at a previous house) I don't know what else there is to consider when shopping around for dry DSL.
Can you help me sort through this and see who's best suited for me?
Thanks everyone.
Cheers!
Tanya

[forgiven]

Gosh, I just got wicked bills from Bell :D I used to pay $70/month (basic homephone & total internet performance) last year (with first 2 months $170, & they told me it was free & I actually saved a lot). Anyway, my bill is now $36 :cheesygri I could hardly believe that instead of charging me $22.27 for homephone they give me free PLUS a credit for $7 this month. Seem like this time Bell doesn't overcharge (weird?????), after I called & complaint about the bandwidth & customer service thingy :)

For those that don't download a lot (like me) this deal saves a lot of money (only $30+tax/month for 7mbps internet, & 60gb obviously :D)

I must say I'm happy with them for now

[EH15]

I just got my bill and was charged with $25 for being over the cap. I didn't even have a clue there was a cap until I called in to ask what the hell it was today. I was always under a contract for unlimited bandwidth and just renewed the contract at $34.95 in September. I guess I haven't been downloading much for a couple months but all of a sudden I get hit with this. It's outrageous. I didn't even have a slightest clue there was a cap. Bell's seriously pissing me off. Should I walk or what? Find a new provider?

[X360]

I just got my bill and was charged with $25 for being over the cap. I didn't even have a clue there was a cap until I called in to ask what the hell it was today. I was always under a contract for unlimited bandwidth and just renewed the contract at $34.95 in September. I guess I haven't been downloading much for a couple months but all of a sudden I get hit with this. It's outrageous. I didn't even have a slightest clue there was a cap. Bell's seriously pissing me off. Should I walk or what? Find a new provider?
Well you don't have to switch ISP if you are having contract with unlimited bandwidth...

Call Bell Sympatico and ask them

1) Credit you $25

2) If they change your plan to have cap now, then force them to add the "Unlimited Usage Plan" option for $25/month and auto discount $25 so you will have unlimited bandwidth for $0

If you call Bell Sympatico CSR and they can't resolve it...

then register an account at DslReports.com

http://www.dslreports.com/forum/sympatdirect

Create a thread, post your info b1 user ID, your phone number, your problem, and ask for resolution...

Remember to create in the correct Sympadirect forum, so only Bell Sympatico expert employee can see your thread (contains your personal information), others can't see it...

Sample Bell Sympatico $25 discount for "Unlimited Usage Plan" bill

http://img150.imageshack.us/img150/9391/bellbillha3.jpg

[X360]

Hi everyone,
I happened to come across this thread and wanted to know if I could ask a Q? And please let me know if I am in the wrong thread....
I would like to get dry DSL service for the first time (I only have a cell phone, no home phone is connected), and was wondering what the difference is between Acanac, TekSavvy and Bell? (Those are the three I keep seeing discussed.)
I know i'd like unlimited downloading....not sure what else may be needed.
As I have only ever had Sympatico high speed (at a previous house) I don't know what else there is to consider when shopping around for dry DSL.
Can you help me sort through this and see who's best suited for me?
Thanks everyone.
Cheers!
Tanya
No home phone, sound like you never have DSL at your house before... and you want dryloop and unlimited bandwidth... if you live in Ontario or Quebec then I'm going to suggest you try Acanac DSL $18.95/month, 1 year contract

http://www.redflagdeals.com/forums/showthread.php?t=496130

Why?

because if you never have DSL before then you won't know DSL will work for your home location or not (if it is too far from the Bell central office or remote central office then you will have slow speed)...

Only Acanac will give you 30 days money back guarantee for you to try DSL, so you can get the full refund if you're not satisfy with DSL speed...

TekSavvy unlimited account cost $40/month ($10 more compare to cap account)...
http://www.teksavvy.com/res_unldrydsl.htm

Bell Sympatico "Unlimited Usage Plan" cost you $25/month more ... and Bell DSL usually cost more compare to other unless you can negociate and have a great discount...

==============
If you need Dryloop then you have to pay extra depend on the Bandrate (where you live)...

Acanac will charge you at a fix rate extra $8/month for DryLoop

TekSavvy will cost you more for DryLoop if you have Band rate G ($25/month)

Bell Sympatico DryLoop is $0/month

===============

Acanac don't charge you setup fee... You have to pay $50 for modem deposit... Their modems usually have 2 filters included... If you don't like their modem, you can always return the modem by FedEx as receiver pay so you don't have to pay for the shipping fee... they will refund you $50 deposit when you return the modem.

Teksavvy also charge you setup fee - "$19.99 - One initial service charge on setup", you also have to buy filters + modem... If DSL not working for you then it will cost you a lot for trying TekSavvy compare to Acanac (cost you nothing)..

Bell Sympatico you might have to pay for setup fee... always have to rent modem for $2/month ... filter you can go the Bell store to get it free.

[BootsJessie]

Well you don't have to switch ISP if you are having contract with unlimited bandwidth...

Call Bell Sympatico and ask them

1) Credit you $25

2) If they change your plan to have cap now, then force them to add the "Unlimited Usage Plan" option for $25/month and auto discount $25 so you will have unlimited bandwidth for $0

If you call Bell Sympatico CSR and they can't resolve it...

then register an account at DslReports.com

http://www.dslreports.com/forum/sympatdirect

Create a thread, post your info b1 user ID, your phone number, your problem, and ask for resolution...

Remember to create in the correct Sympadirect forum, so only Bell Sympatico expert employee can see your thread (contains your personal information), others can't see it...

Sample Bell Sympatico $25 discount for "Unlimited Usage Plan" bill

http://img150.imageshack.us/img150/9391/bellbillha3.jpg

How did you get them to give you the unlimited discount? Are you a long time customer? And they threw in the modem rental for free?

[X360]

How did you get them to give you the unlimited discount? Are you a long time customer? And they threw in the modem rental for free?
No, it is how they fixed after changing your unlimited account to the new plan and can't reverse back to the old unlimited account (you can't have a new account with unlimited anymore)... So the only way to fix it is add the "Unlimited Usage Plan" for $25/month and discount $25/month so you still have unlimited for $0/month. As you see from the bill the "DSL internet Usage" is $0 because you have "Unlimited Usage Plan"...

The modem fee is not free... "HN modem lease" = $2/month

[bubble.tea]

Well you don't have to switch ISP if you are having contract with unlimited bandwidth...

Call Bell Sympatico and ask them

1) Credit you $25

2) If they change your plan to have cap now, then force them to add the "Unlimited Usage Plan" option for $25/month and auto discount $25 so you will have unlimited bandwidth for $0

If you call Bell Sympatico CSR and they can't resolve it...

then register an account at DslReports.com

http://www.dslreports.com/forum/sympatdirect

Create a thread, post your info b1 user ID, your phone number, your problem, and ask for resolution...

Remember to create in the correct Sympadirect forum, so only Bell Sympatico expert employee can see your thread (contains your personal information), others can't see it...

Sample Bell Sympatico $25 discount for "Unlimited Usage Plan" bill

http://img150.imageshack.us/img150/9391/bellbillha3.jpg



I hope I don't have to do this though...and it would seem something is up anyway with my account lol.



I had unlim data., then quite probably this bubble-gum chewing RUNT of a CSR who pissed me off and HUNG UP on me lol., I believe-REMOVED my unlim data...so for the past few months my overages registered. Got it resolved, and it has been waived now, but my status still says 60gb, instead of 'unlimited' which is what it said for the past 2 years.

This month...that's what I got :eek:...weird.

http://xs123.xs.to/xs123/08033/hehehalskdfj3xzx735.png

If I get any more hiccups with data overbillage, then I'll do what's suggested in the post :).

Cheers.

[Vinman]

They only cap you if you don't sign a contract with them. Once you are in at least a 1 year term, bandwidth is still unlimited.

That's not what I was told this morning.

I've been on HSE for almost 10 years, all of it Unlimited, but I noticed a $4 bandwidth charge last month. So I check, and someone, somehow switched me to Capped in the MIDDLE of a contract. Talk about scummy!

I called, got the runaround, then called back and the best they could do was upgrade my plan to Unlimited, and credit back the rest. So I'm back at square 1, but I'm off Bell as of next summer.

I just can't trust them to even adhere to a contract.

[forgiven]

That's not what I was told this morning.

I've been on HSE for almost 10 years, all of it Unlimited, but I noticed a $4 bandwidth charge last month. So I check, and someone, somehow switched me to Capped in the MIDDLE of a contract. Talk about scummy!

I called, got the runaround, then called back and the best they could do was upgrade my plan to Unlimited, and credit back the rest. So I'm back at square 1, but I'm off Bell as of next summer.

I just can't trust them to even adhere to a contract.

When did u sign the contract with them? I signed in Feb '07 & they told me that time there was no more unlimited account :mad:

[bubble.tea]

When did u sign the contract with them? I signed in Feb '07 & they told me that time there was no more unlimited account :mad:

He just said, TEN YEARS.

I signed Dec '03, and it was unlim. The bandwidth caps have been kicking in nearly 2 yrs now.

[EH15]

I just called in trying for the Unlimited Usage Plan with the discount for $25 off. She asked her supervisor and came back with a free for first 3 months or $5 off for the first 6 months. Pathetic. Good thing I found out I wasn't even under contract. I'm gonna have to walk after this month. Just can't deal with Bell anymore. I kept pushing for the $25 off but she wouldn't budge. She said everybody under bell has to pay for unlimited bandwidth nowadays. All of you who's gotten free unlimited bandwidth are lucky. I wish I was in the same situation. Anyways, what's a good ISP to switch to with good speeds and unlimited bandwidth?

[mahpoaht]

I just called in trying for the Unlimited Usage Plan with the discount for $25 off. She asked her supervisor and came back with a free for first 3 months or $5 off for the first 6 months. Pathetic. Good thing I found out I wasn't even under contract. I'm gonna have to walk after this month. Just can't deal with Bell anymore. I kept pushing for the $25 off but she wouldn't budge. She said everybody under bell has to pay for unlimited bandwidth nowadays. All of you who's gotten free unlimited bandwidth are lucky. I wish I was in the same situation. Anyways, what's a good ISP to switch to with good speeds and unlimited bandwidth?

Acacac gets my vote. You should try their service for 1 month to see if its stable in your area.

Hope that helps.

[EH15]

Acacac gets my vote. You should try their service for 1 month to see if its stable in your area.

Hope that helps.

Yeah I've been reading alot about Arcanac and Teksavvy.

I'm in the Essex area near Windsor. Anyone know which would be better?

[redflagger]

is there a sympatico retentions number to call when negotiating contracts? I think I read somewhere that it's a different number from 310-SURF. Thanks

[celispin]

Teksavvy is the best one!!!!!:D

[jamewoong]

Montrealers:

As price has increased, what's the best lowest price you can get (staring from this new YEAR 2008) with SYMPATICO?

[buddhababy]

Here's where I show how stupid I am, apologies in advance

1) I thought Rogers had pulled something so that torrent sites couldn't be accessed any longer - is that not true, or it is true but there are ways around it?

2) What is dry loop?

[one-cheap-guy]

is there a sympatico retentions number to call when negotiating contracts? I think I read somewhere that it's a different number from 310-SURF. Thanks

I used the cancel option.

[JadeL]

I'm on the 1-yr contract with unlimited data. Couple month ago it got suddenly changed to 60gb cap. I emailed them and got a reply fairly quick (about a day) and was "put back" onto unlimited plan. But this month they charge me extra for the unlimited plan, so I emailed again and got a quick reply and received credit back. I have a feeling I'll have to do this again next month and after. I'll be switching to TekSavvy in the summer.

[mudman24]

If Primus is unlimited download and without a cap, as I have been told it is in Ontario, I'm going to them just to get rid of all my bell products, phone and long distance, so I dont have to deal with them period. $60 for phone unlimited long distance in NA and 5mb internet cant be beat in my books. By the way, I'm also in the Windsor area.

[SheeB]

SO I called today to cancel and see what they would offer me for retention and they offered NOTHING when I mentioned Acanac was whom I was considering going with! :?: They issued me a confirmation number for cancellation and that was it. Pretty sad but oh well at least it was painless.

[drdar]

SO I called today to cancel and see what they would offer me for retention and they offered NOTHING when I mentioned Acanac was whom I was considering going with! :?: They issued me a confirmation number for cancellation and that was it. Pretty sad but oh well at least it was painless.



Samething happened to me, but they called back a week before my cancellation date an offered me unlimited for $34.95 for a 1 year contract.

I went with Teksavvy.

[Inno]

Samething happened to me, but they called back a week before my cancellation date an offered me unlimited for $34.95 for a 1 year contract.

I went with Teksavvy.

When I told them I was switching to Acanac they offered me something similar. I then asked if they could match Acanac's $18.95 for the first year. When they said no, I replied "I guess it's such a good deal I'd be crazy to stay with Bell, right?" They grudgingly agreed.

[forgiven]

When I told them I was switching to Acanac they offered me something similar. I then asked if they could match Acanac's $18.95 for the first year. When they said no, I replied "I guess it's such a good deal I'd be crazy to stay with Bell, right?" They grudgingly agreed.

they say there's no way they can match that b/c Acanac's service is not as high-quality as Bell ;) Such a joke. I called again & got the $30/month plus tax (modern fee included) for 7mbps & 60g cap with first month free. :cheesygri But now I think it's not as gud as urs ;) You're lucky

[RedSoxFan]

36.95$ per month including modem rental for 12 month contract + first month free + (60 GIG CAP).

not bad...

[BrightEyes2]

I am speaking from my review of the posts left and not as a customer.
I am a frustrated user of Bells lack of service, and they don't care attitude. My home phone, long distance is not with Bell. My internet is a wireless service. The system is good at best, sometimes poor and non existent. Bells customer service is a nightmare, as you will be on hold. I have been on hold over 95 minutes, listening to there message every 10 seconds. I have been put on hold and then hung up on. Shaw/Star Choice, is a company for excellence in service as if there reps are busy, you have an option to have them call you back and they give you an expected time too. Expect a callback within "X" minutes. At least you know when and can do something. There reps are in Canada, speak English and know there stuff too. Why has Bell not installed the call back system when Bell is "Phone service"? Bell has no interest in your time or true service! More customers have left Bell for other providers than Acanac will ever have. Bell and Rogers has the Hub available but the data limit is so low that you will go over and pay dearly for it. Sucker you in with a fair price then gouge you in the extra fees. WHY is the small print so small and less than 1 inch when they have the whole back of the page to print it on, and fail to give you all the details too. TOO BAD you signed on the dotted line and you should have read the fine print attitude. Bell was recently fined 10 million.
Acanac may be suffering growing pains and will admit it, are improving, will try and make things right and have someone who cares too. Bell suffers from the "God" syndrome where they better than the rest. My hats off to Acanac owners for listening to there customers/ former customers too; trying to make it up to them let down over equipment failures and fair pricing on internet service too. Go with the big boys and pay for it. With every one of there bills, should be included a large tube of Prep.. H.
Bell as with some other companies will overcharge you as long as you are willing to do so; price match other companies offering a fair price for services. Forget that I have been stealing from you for years and stay with me now! Once a thief always a thief. My support is for any Company that is trying to make things better for us all like Acanac! They set the price for others to beat.


Hello,

I am one of the owners of Acanac Inc. I am here to provide answers to users who may be getting incorrect information from other users. I am therefore here to explain our company and give you a brief understanding of what we do.


Acanac Inc. was started a few years ago. We are actually the sister company to a very large web hosting company in Canada (www.canaca.com). I know that some people have heard bad things about Canaca.com but don't believe everything you hear. I do agree that we have had our share of issues and we have done our best to address them however the negative comments are basically due to the size of our client base and the length of time we have been around ( almost 10 years). Let's face it, in reality most satisfied clients don�t post positive remarks on the web because they have incentive to do so. Dissatisfied clients do go out of their way to post negative comments in order relieve their frustration. What most people do not know is our attrition rate is less then the industry average. This tells us that we are doing something right.

Acanac was launched in order to provide triple play service to our web hosting customers and to further use our available resources.

It took the company approx 1 year to get their stuff together. The first year we had higher then average attrition rates for both voip and DSL due to the learning curve however, in the last year we have greatly improved our service and technical knowledge. Look through comments on the website and you will find the same is true. The new comments are much better then the old ones.

With respect to our connectivity. We have had a few speed issues recently but this is because of 2 things.

1. We are growing faster then expected however make no mistake about it that we are in fact upgrading as fast as humanly possible. We would like to work night and day and run some fiber lines down the road through the sewage system but unfortunitely nobody will allow us so we have to wait on Bell. Because they are a large telco it takes them longer to move due to the mountain of paper work involved.

2. Most DSL resellers are using ATM networks. Basically these ATM networks are congested. What they are doing is moving clients to the IP network. Sympatico has been on the IP network for a while and been working extremely well. Bell has spent the better part of last year telling us the service was still in testing and of course nobody was allowed on it. We have requested to be placed in their IP network because we feel it will work and it is worth the risk.. why woudn't it ? Bell uses it and they seem to be having no issue. This is one of the prime reasons that Bell Sympatico experiences no slow downs during peak hours. This has nothing to do with our network. Acanac currently has approx 2 Gbit of bandwidth available for DSL usage however our Fiber interconnect with Bell is lower.

The good news : Acanac.ca has put an order to add 1 additional GIG E line to our DSL network but on the IP network. We have been told that we should have this GIG E installed on the IP network by the end of March. We are hopping that this is done by the 24th but knowing what we know it may take 1 � 2 weeks longer. This will solve 2 problems...

1. Relieve load off the ATM network.
2. Fix our problem once and for all.

We are for competition in every way. Our pricing shows you that we are willing to take a hit and suffer in order to change the industry. We have done this through canaca.com many years ago and we will do it again for Acanac.ca

Canaca.com�s and Acanac.ca�s company owners do not own 100K dollar cars. Drive around in extremely expensive SUV�s... doing all the things that some other directors do in order to make as much as they can while everyone suffers. We are not saying that we don�t work for money and try to make money because that would be a lie, however what we are saying is that we are happy doing what we are doing because we can change things... Being like everyone else doesn't change anything other then to keep individuals paying 50 dollars per month for something that is worth 20..

Most people are asking themselves how it is possible for us to be able to do this when we are loosing money on each sale and here is the answer.

You are correct that we are loosing a few dollars per sale per month excluding extra costs such as bandwidth and technical support. A company can't sustain a loss like that and stay in business and I would agree 100% however, what everyone fails to understand is why Acanac.ca has an advantage....

Canaca.com has been around for almost 10 years. and I laugh every time I see posts like omg they are going out of business soon they can't survive. It makes me laugh because nobody seems to understand how it actually works. They go read some posts that some competitor with 100 accounts says and they buy it.. This is a prime example of a host that you should not host with because they have no idea what they are talking about... Back to my point..

Canaca.com has multiple gig E lines providing service to over 50,000 domains. Bandwidth for web hosting is outbound from our servers to the internet. This means that internet users are browsing websites on our network and therefore we are sending them the content. DSL is the opposite. Basically when our DSL clients are browsing the network they actually are grabbing content from the web and bringing it back into our network.

Canaca does not pay for both incoming and outgoing. We only pay for the higher of the two. So if canaca.com is currently using over 1 GiG E line for web hosting then the 1 GIG E is available to Acanac at no additional cost to Canaca.com.

Acanac.ca can't survive forever on this 18.95 per month unless the CRTC sets regulatory rates lower so that is why after the 1 year term the DSL goes up to a maximum of 33.95 per month based on a 1 year term. We hope to have it lower but until the CRTC set�s the new tarifs we can�t commit to anything lower.

You also may have noticed that there are a few grammatical errors in this post but I am not going to edit them. I am speaking from the heart and representing Acanac the best way I can by being completely honest.

In regards to other competitors price matching. Most companies can't do it because it is their prime business. You can't loose money if you have no other sources of income so be careful. When someone like Sympatico says they will price match they will tell you sure.. be careful that they are not referring to their light version.

In closing I would like to say that I am sorry for clients that have had to endure some up's and downs with our company as we positioned ourselves in the new VOIP and DSL industry.

If you have any questions or concerns do not hesitate to ask. In fact call our sales line or support. You will find to much of your surprise that we are not as bad as everyone claims we are. If you do your own research and stop listening to people who don't understand our company and much less understand the DSL and VOIP world you will find that you will make much better assumptions and decisions for yourself, friends, and family.

Again we are not perfect and we will never be perfect. Some clients will always fall through the cracks and we sincerely apologize for this however, if you have patience we will do our best to resolve any issues that we may have.

Best Regards,
Acanac Inc.