3WEB.NET High Speed DSL/Cable Internet $29.99

[jltapawan]

Check out 3Web (http://www.3web.net)because they now offer high speed internet both dsl and cable for $29.99 a month

[oyster_777]

Anyone subscribed to this service? If so how is it?

[joshmxpx]

is this available in all the locations their dial-up is available?

[ichpen]

Originally posted by oyster_777@Oct 1 2003, 11:42 AM
Anyone subscribed to this service? If so how is it?
Hmmm... Interesting, I've been looking for a reason to dump Rogers (and I'm not a big fan of DSL).

Few things you should note:

1. You buy the cable/dsl modem
2. No phone support for ethernet modems?!? What's that all about see HERE (http://www.3web.net/menu/requirements.html)

Don't know. They're the first to offer cable internet competition.

[roboninja]

I gave them my contact info, so I'll see when they get back to me. Sounds great; we'll see how it goes.

[dealseeker]

Originally posted by roboninja@Oct 1 2003, 01:42 PM
I gave them my contact info, so I'll see when they get back to me. Sounds great; we'll see how it goes.
Cool, let us know how much they charge to buy the cable modem etc.. seen their long distance rates? those don't look bad either.

[inet]

I say be careful going through 3web. For dialup access they will cut off your service if you are amoung the top users for the month. And this is for dialup.

Pretty safe bet they'll do something similar or will limit the amount of bw you can use per month.

[temporalillusion]

Be aware that this deal for Ontario and Quebec only.

[oyster_777]

I wonder if a person could have some bargaining power with their current ISP. Perhaps getting them to match the price offered by 3web for interent service and Long Distance?

[siriuskao]

Originally posted by dealseeker+Oct 1 2003, 10:50 AM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (dealseeker @ Oct 1 2003, 10:50 AM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--roboninja@Oct 1 2003, 01:42 PM
I gave them my contact info, so I'll see when they get back to me.&nbsp; Sounds great; we'll see how it goes.
Cool, let us know how much they charge to buy the cable modem etc.. seen their long distance rates? those don't look bad either. [/b][/quote]
I think they probably want you to buy the TELUS modem kit to get the modem, like nucleus dsl service.

[chdude3]

Hehehe... I notice they didn't compare Cogeco at all. Think I'll stay where I am right now.

[sleepyguy]

Golden.net

They run off Bell Services... zero caps ever... 40+ GBs every month.

[oyster_777]

This link may be of interest to some.

http://www.canadianisp.com/

[coldtoes]

It looks like a great deal. But if you remember 3Web from their beginnings, they used to give out "Free Internet", but you had to have their Ad software running. Not sure, but reading the legalese looks like you may have to have it running here too... It would be a great deal if you didn't though...

[alniro]

Not avaiable in all areas. I called from Kleinburg and it is not available.

[Godot]

I pay $29.99/mnth now at http://www.aserty.com -- no problems whatsoever.

[Jeff146]

Godot,

How are the news servers like with Aserty and it claims on the website it can reach 1.7 Mbps for download

I usually see 1.5 or 1.2 but never 1.7

What speeds are you getting?

[MaxPower2000]

I also noticed on 3web's website, that the $25/month rate is if you also subscribe to their long distance service. Otherwise, it's $30/month. Still a good deal though.

There's something else my brother noticed, is that they don't support Macs, even with broadband, which means it's possible that you need to use some kind of software to connect, but I'm not sure about this. I'm just suspecious of the lack of Mac support, unless they meant for ADSL only.

They website isn't that great. There is not enough information.

[StephTheGeek]

Originally posted by Godot@Oct 1 2003, 02:48 PM
I pay $29.99/mnth now at http://www.aserty.com -- no problems whatsoever.
I made the switch to Aserty a couple of months ago. www.canadianisp.com is also a great site for finding DSL deals just about anywhere.

[coldtoes]

Originally posted by oyster_777@Oct 1 2003, 01:37 PM
This link may be of interest to some.

http://www.canadianisp.com/

Thanks for this site! Very interesting - I never knew there were so many providers of high-speed in my area...

[dealseeker]

Originally posted by siriuskao+Oct 1 2003, 02:05 PM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (siriuskao @ Oct 1 2003, 02:05 PM)</td></tr><tr><td id='QUOTE'>
Originally posted by -dealseeker@Oct 1 2003, 10:50 AM
<!--QuoteBegin--roboninja@Oct 1 2003, 01:42 PM
I gave them my contact info, so I'll see when they get back to me.* Sounds great; we'll see how it goes.
Cool, let us know how much they charge to buy the cable modem etc.. seen their long distance rates? those don't look bad either.
I think they probably want you to buy the TELUS modem kit to get the modem, like nucleus dsl service. [/b][/quote]
I read somewhere on their site that they would provide the modem at a 'competitive price' so don't think it's the telus kit.. but how much does it go for anyway? good to have for reference if someone talks to them.

[laptop-tech]

I called and asked tons os questions...here is what I got :

1 - No contract required
2 - No setup fees
3 - 29.00 for "unlimited" internet (I guess NO caps)
4 - 24.95 if you get the Long distance (which has NO monthly fee)
5 - External modem (Linkmax) for ADSL 77.00 + taxes
6 - Had to wait 15 minutes to speak to a sales rep....wonder tech support
7 - They allow you to buy your own modem. I found a similar model on Ebay for US$ 20.00
8 - It takes about 15 days to get the service started

I guess I'll try them and keep my rogers for the first month..if Idon't like it for whatever reason, I'll just cancel. As the CSR said :no contract and no penalty fees for cancellation.

[eBuddy]

Originally posted by chdude3@Oct 1 2003, 06:06 PM
Hehehe...&nbsp; I notice they didn't compare Cogeco at all.&nbsp; Think I'll stay where I am right now.
Why isn't Cogeco Cable included in Canadianisp.com? Does anybody in Oakville/Burlington know of a better high-speed Internet service than the $48/month :mellow: Cogeco?

[siriuskao]

Originally posted by MaxPower2000@Oct 1 2003, 12:06 PM
I also noticed on 3web's website, that the $25/month rate is if you also subscribe to their long distance service. Otherwise, it's $30/month. Still a good deal though.

There's something else my brother noticed, is that they don't support Macs, even with broadband, which means it's possible that you need to use some kind of software to connect, but I'm not sure about this. I'm just suspecious of the lack of Mac support, unless they meant for ADSL only.

They website isn't that great. There is not enough information.
I think no mac support just mean they have no tech there that will help you troubleshoot your mac connection problems. Just like people with linux/*bsd, shaw and telus doesn't support them but they will work.

as for "UNLIMITED", usually that means time(when compare to dialup), not amount you can download. I remember shaw/telus advertise "UNLIMITED" internet before too.

[jltapawan]

Originally posted by siriuskao+Oct 1 2003, 11:06 PM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (siriuskao @ Oct 1 2003, 11:06 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--MaxPower2000@Oct 1 2003, 12:06 PM
I also noticed on 3web's website, that the $25/month rate is if you also subscribe to their long distance service.&nbsp; Otherwise, it's $30/month.&nbsp; Still a good deal though.

There's something else my brother noticed, is that they don't support Macs, even with broadband, which means it's possible that you need to use some kind of software to connect, but I'm not sure about this.&nbsp; I'm just suspecious of the lack of Mac support, unless they meant for ADSL only.

They website isn't that great.&nbsp; There is not enough information.
I think no mac support just mean they have no tech there that will help you troubleshoot your mac connection problems. Just like people with linux/*bsd, shaw and telus doesn't support them but they will work.

as for "UNLIMITED", usually that means time(when compare to dialup), not amount you can download. I remember shaw/telus advertise "UNLIMITED" internet before too. [/b][/quote]
When i called to sign up, i asked many questions...for example one odd thing was that i use roger's and when i asked for cable internet it was not available in my area but when i told him bell was my telephone company he said DSL is available, yet there is no sympatico high speed in my area.
also he said the modem is $77 + tax.
i also asked him if there were any caps and he said no.
quote from online support:

** You are now speaking with Brian Seaman, Let us sign you up!. **
Brian Seaman : Hi. I am a sales agent. Which product did you want?
J : i wanted to inquire about your broadband internet
J : i wanted to know more details, such as availability and speed and caps?
Brian Seaman : what do you need to know?
Brian Seaman : where are you calling from?
J : 905-***-****
J : mississauga
Brian Seaman : btw, there is no bandwidth limit
Brian Seaman : postal code too?
J : thats great
J : L5W 1K9
Brian Seaman : 1 moment I will check
J : thanks'
Brian Seaman : cable isn't available for us in your area
Brian Seaman : re the phone--is Bell your local provider or somebody else?
J: bell
Brian Seaman : good our dsl is available
J : ok..could you tell me your upload and download speeds
Brian Seaman : Maximum 1.5 meg down, 192 kbps up
J : thats great, same as cable?
Brian Seaman : yes
J : also is there a modem rental charge? and what is the total cost per month?
Brian Seaman : we don't rent
Brian Seaman : you have to buy. The one we support is a Broadmax. We sell at our cost $77 plust tax. We cover shipping though

so as i know it there are no bandwidth caps and no modem rental.

as well, my aunt has their dial up service and she always gets connected and she's on everyday.
So for now i think i will try this out for a month or two and see how it goes.

[PrimaryTech]

Originally posted by eBuddy+Oct 1 2003, 07:41 PM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (eBuddy @ Oct 1 2003, 07:41 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--chdude3@Oct 1 2003, 06:06 PM
Hehehe...* I notice they didn't compare Cogeco at all.* Think I'll stay where I am right now.
Why isn't Cogeco Cable included in Canadianisp.com? Does anybody in Oakville/Burlington know of a better high-speed Internet service than the $48/month :mellow: Cogeco? [/b][/quote]
Cogeco is too good :) For anyone to try and compete with. I think I'll stay with Cogeco as well. Until they raise their prices again.

[Binden]

I love cogeco sooo much. Never had problems... well i did with email , would go down a few times a week. The internet service itself would go down maybe twice a year

I just love its speed ... i usually get about 320k/sec constant downloads and about 45k/sec uploads.

Price is the problem... :(

[enforcerviper]

they offer newsgroups? this is the primary reason I'll never switch to sympatico.

[chdude3]

Originally posted by PrimaryTech@Oct 2 2003, 09:08 AM
Cogeco is too good :) For anyone to try and compete with. I think I'll stay with Cogeco as well. Until they raise their prices again.
Exactly... $45/month (but for some reason we got a discount by consolidating our TV/internet bills with them, so could be less than that for some?) for 3Mbps service? Cogeco kicks ass. Can't believe I was worried that I couldn't get DSL in our new neighbourhood when we moved earlier this year!

[oop]

Originally posted by oyster_777@Oct 1 2003, 01:37 PM
This link may be of interest to some.

http://www.canadianisp.com/

problem with this site is the ISP themselves provide all the information.

so you often see rates of 29.99, then you go to their site just to find out it's only 29.99 for the first 4 months.

plus the info is often out of date.

it's a good site for seeing what options are out there tho.

[balou911]

Originally posted by enforcerviper@Oct 2 2003, 09:37 AM
they offer newsgroups? this is the primary reason I'll never switch to sympatico.
My thoughts exactly. Anyone who gets this service, please let us know how good there newsgroup feed is. retention and completion please
Thanks

[Doom Dealer]

Sounds sweet if there's no advertisement banner running on your desktop when you use the net :) Also, no bandwidth cap sounds NICE too!!!

[Pinuz]

Any Installation fee? (not for the modem of software......) but for the phone line (DSL) or for bring the cable into the wall (Cable).

Thanks.

[samson]

How many of RFD readers have signed up?? Please let us know how their service is.

i have read somewhere on RFD, there is a 6 gig cap..but i cannot find it anywhere on their site.

Also, does anyone know who is the manufacturer and cost of the cable modem ?

[Pinuz]

I'm looking over web site and no CAPS are menctioned.

[laptop-tech]

I have ordered it.....and confirmed with the salesrep : NO CAPS or limits or whatever.

also I signed up for the long distance..... 15 cents to my country, and I was paying 23 cents before... I hope this is for real.

[samson]

i used 3web for dial up some years ago...except for their ad software, i didnt see anything bad about it....it was free internet also... so they must be ok..

Do you know if 24.95 is not for 3 months or something? is this the price u will pay till u decide to cancel? I just signed up for bell dsl 1 month free and 4 months at 24.95 but i will try this at the end of 5 months or after my free month depending on the feedback or if bell sucks....

do u know the price of cable modem?? or is everyone going dsl?

If the modem is around 77$, i guess you can make it up in 4 months of saving and the modem is urs.

[coldtoes]

Has anybody gotten this deal? I'm in the market for DSL, but I really want to know if A) there is ad software required, B) why it requires PC (for ad software or just the usual crap CD you get from ISPs) and C) if I can plug it into a firewall / router like you can with other high speed internet options.

Thanks!

[samson]

Just dropped in to see if anyone got their 3web service up and running?

surprised to see no one has given their experience on the service...or is it that bad that you are unable to?? :D

[seanster]

takes something like 10-15 days to get hooked up, so gimme a few more days and I'll let you know how it is.

[laptop-tech]

same here..... should be up and running within a couple more days...

[stock_junkie]

I'm expecting my modem and software today. I confirmed with the sales person that there is NO CAP and NO AD SOFTWARE.

[butlermere]

It seems like us cable users have to wait for Rogers to get it's act together. 3web told me to wait 1-2 months to settle some issues with them. Also a non-advertisment software is required. Modems quoted at $60(erricson) and $98(toshiba)

[jltapawan]

Hey Everyone, I ordered the service on Wed. Sept. 24, and my modem has still not arrived. so I called and guess what....there has been some problems... :angry: ....the guy told me i had DSL available and the representative I called today said there is no DSL available!? he told me the guy made a mistake! damn guy how much of a mistake could he make!?!?! I used the online web assistance they have. and i signed up online, so hey could clearly see my number and postal code. BTW they will not be having any CABLE INTERNET anytime soon due to problems with ROGER'S. SO really the only ppl this is available to are people who already have BELL SYMPATICO DSL.....(since they provide internet through the same lines as ROGERS AND BELL.)

SO watch out....AND DO NOT CANCEL YOUR CURRENT ISP until YOUR MODEM ARRIVES..........

[7-Endless]

Hhhmm...I found the catch...they don't offer free Tech Support!!!!!

If you call and go to a live Help Desk Agent, they charge $5.95/incident:


If you experience trouble connecting to the Internet via 3webXS, please call 1-866-330-9511. This is a toll-free line that offers free pre-recorded problem-solving tips and technical walkthroughs, as well as access to our live Help Center. Live help desk support is available Monday to Friday 8AM to Midnight EST, and 11AM to 9PM EST weekends and statutory holidays. Please note that access to our live help desk costs $5.95 per incident, billed to your 3web account."

http://www.3web.net/menu/contact.html


This may not be an issue for some users but could be for others...buyer beware!

[samson]

I can understand why Rogers are playing hard nose. I called them yesterday to cancel my cable internet since i recently switched to BELL (and its much better at least for me). I told them the reason for the switch and my new ISP. He asked what i will do after 3 months at half price but i corrected him and said it was 4 months at half price plus a free month and after that i might switch to this new ISP called 3 web that offers 24.95 unless of course rogers drop their price. He told me straight that they would not drop price due to "integrity". I felt for a while i was leaving an exclusive club.

I guess they are aware that if everyone switch to 3web cable, their business will collapse and also the lines will be too congested especially due to the "neighbourhood" effect which will need millions to upgrade.

[smfazal]

apparently they still dont have service in thornhill....i know for a fact that some parts of this area are still not being served by Bell...but if they are sub-contracting from Rogers Cable as well then they should be able to provide me with service since i do have rogers hispeed right now....

[poppa]

According to my understanding, 3Web is reselling Rogers lines which they bought for 22.95 per customer. So as long as people keep signing up, Rogers is still making SOME money.

[samson]

Originally posted by poppa@Oct 14 2003, 09:12 PM
According to my understanding, 3Web is reselling Rogers lines which they bought for 22.95 per customer. So as long as people keep signing up, Rogers is still making SOME money.
Rogers make be making money off 3web in the short run...but think about this....people sign up in loads for 3web cable @ 24.95/29.95 ---> congestion --> irate customers ---> switch to 3 web DSL ---> No more business for rogers.

At 3web price, i am sure there will be many sign ups, including Lite or dial up users. I can see a huge wait for modems and connection pretty soon for 3web.

[laptop-tech]

This 3Web is kind of stinky .....

I signed up and so far no modem here...just checked my online Visa bill and saw TWO charges by 3Web......

88.50 - (77.00 modem + taxes)
16.26 - (?????????????)

Last week I left a voice message for them and NEVER got any reply...now the "online" (which is always offline) help is down and when I call their 1866-3WEBcrooks, it says "all CSR are busy" and hangs up....

Also, as just noted by another guy here, technical support is 5.95 per usage !!! Somehow I feel like deceived because they say CLEARLY that you get the same service that Rogers and Bell offers...but Rogers and Bell don't charge for support..!?!?!?

bunch of croocks !!!

If I dont hear from them in 2 more days, I'll simply call my Visa and do a charge back.

Anyone else here pissed off, please post here...

[ichpen]

Originally posted by laptop-tech@Oct 17 2003, 11:17 AM
This 3Web is kind of stinky .....

I signed up and so far no modem here...just checked my online Visa bill and saw TWO charges by 3Web......

88.50 - (77.00 modem + taxes)
16.26 - (?????????????)

Last week I left a voice message for them and NEVER got any reply...now the "online" (which is always offline) help is down and when I call their 1866-3WEBcrooks, it says "all CSR are busy" and hangs up....

Also, as just noted by another guy here, technical support is 5.95 per usage !!! Somehow I feel like deceived because they say CLEARLY that you get the same service that Rogers and Bell offers...but Rogers and Bell don't charge for support..!?!?!?

bunch of croocks !!!

If I dont hear from them in 2 more days, I'll simply call my Visa and do a charge back.

Anyone else here pissed off, please post here...
I kind of got that impression when I sent out 3 emails to their Sales department (i.e. I'm a potential customer) and didn't get a reply. I then tried to ring them and couldn't get through.

I then went onto their online chat app (after many attempts somebody showed up) and talked to a guy who basically told me that he was busy and could not even tell me if I can get DSL/cable broadband in my area. He said he'd call me back and never did.

If this is the way they treat potential customers I can't imagine what treatment you'll get when you actually sign-up.

I hope I'm wrong and people who've signed up get their money's worth, but so far this smells like a cowboy outfit to me.

[freetvuser]

<_<
The price looked good but note:
$5.95 - Tech support regardless if this is their fault or not. (I can see some service interruptions service any time company needs extra cash flow..)
Also
$2.95 - a month system access fee to have their long distance plan.

[stock_junkie]

Originally posted by freetvuser@Oct 17 2003, 12:38 PM
<_<
The price looked good but note:
$5.95 - Tech support regardless if this is their fault or not. (I can see some service interruptions service any time company needs extra cash flow..)
Also
$2.95 - a month system access fee to have their long distance plan.
As far as getting through to a CSR I think they're just really busy signing up new customers.

Also you DO NOT have to choose the long distance plan that has a $2.95 monthly fee. You can choose the plan with no monthly fee and slightly higher per minute rates.

[BMR]

Has anyone tried calling sympatico, indicating the kind of offer that the competitors are putting forth at this time and tried to get them to match it in any way ?????????

If they could come close I would stick with them over these fly-by-night providers who are just working off the bell line anyway.

BMR

[stock_junkie]

Originally posted by BMR@Oct 17 2003, 01:04 PM
Has anyone tried calling sympatico, indicating the kind of offer that the competitors are putting forth at this time and tried to get them to match it in any way ?????????

If they could come close I would stick with them over these fly-by-night providers who are just working off the bell line anyway.

BMR
Hey BMR, why don't you try calling Bell and let us know how it goes?

[laptop-tech]

Does any1 have any news ??

I just called them (finally got a CSR) and the guy told me that for some "unknown reason" I got overcharged the $16.88, which he could not explain. Anyway, a refund was issued and according to him, my DSL modem was sent yesterday (humm..coincidence) and the service has already been activated on my phone line.

I'll keep you guys informed.

[seanster]

Signed up oct.2, and was told 10-15 days. (also got the $5/mo or so LD plan). Got an 'account name' and password (which was "password') (No idea what/who uses this, website has no customer self service)

Received the startup kit on the 14th or 15th. Contains nothing of value if you already know how dsl hooks up. Says my username is dsl.{10digit phone number}@golden.net (nothing close to the account name). Password is left as an exercise for the reader.

Then on oct 16 or close to that, they called wanting billing information and wanted me to have my phone bill to read some information off of it. We already gave them all this information on the 2nd, so I assume it's 10-15 days from the 16th now. Bastards.

When pressed, they gave us a phone number to call and see who your LD provider is. It wasn't them yet. Guess we just have to keep calling it to see when it changes.

Oh, we also managed to get them to set a password (hopefully for the @golden.net ppp login but not specified)

So now I guess that _maybe_ someone will call me and let me know DSL is hooked up, or mabye I just have to wait and see if lights start blinking on my dsl modem (already have my own).

[optimus]

dammit, seems like no one's gotten 3web service yet??

hey, c'mon, if you have please tell us how their newsgroup service is (completions, retention rate & speed)? help us out. thanks.

[laptop-tech]

Hey everyone...

Just received the damm modem...... installed it and had some trouble to authenticate but in the end it worked fine. But READ the details.

1 - Connection works in a wierd way : I have WinXp and had Rogers, so my "Network connections" had the icon for network status. If I disable my old Rogers, then 3web does not work either. When I log in using 3Web, it shows 2 icons on the system tray !!! Looks really strange.

2 - Went to Cnet bandwidth test to check the download speed... I don't really trust these tests but had nothing to lose. The result was comparable to a 350 K dsl..not the best.

3 - went to the Microsoft website to download a huge file (Visual basic kit - 200 mbytes). The "BEST" speed I could get so far was 55 kbps...kind of sucks !!!


Anyone else here to report their results ?????

ps - NOTE THIS !!!! If you have any trouble installing it, call the main number 1866-438-3932 and ask for a sales rep...if you call the tech support number they will tell you there's a 4.99 charge or 5.95 or something, but FOR NEW DSL CUSTOMERS theres NO CHARGE FOR TECHNICAL SUPPORT. The sales rep told me that it does not say it everywhere because they used to charge customers on dial up, but for DSL there's NO CHARGE.

[Fightguard]

thanks for the feedback laptop-tech...
I'm curious of the reults you might get with this bandwidth test
http://bandwidthplace.com/speedtest/
thanks

[e-man]

Originally posted by laptop-tech@Oct 27 2003, 02:28 PM
Hey everyone...

Just received the damm modem...... installed it and had some trouble to authenticate but in the end it worked fine. But READ the details.

1 - Connection works in a wierd way : I have WinXp and had Rogers, so my "Network connections" had the icon for network status. If I disable my old Rogers, then 3web does not work either. When I log in using 3Web, it shows 2 icons on the system tray !!! Looks really strange.

2 - Went to Cnet bandwidth test to check the download speed... I don't really trust these tests but had nothing to lose. The result was comparable to a 350 K dsl..not the best.

3 - went to the Microsoft website to download a huge file (Visual basic kit - 200 mbytes). The "BEST" speed I could get so far was 55 kbps...kind of sucks !!!


Anyone else here to report their results ?????

ps - NOTE THIS !!!! If you have any trouble installing it, call the main number 1866-438-3932 and ask for a sales rep...if you call the tech support number they will tell you there's a 4.99 charge or 5.95 or something, but FOR NEW DSL CUSTOMERS theres NO CHARGE FOR TECHNICAL SUPPORT. The sales rep told me that it does not say it everywhere because they used to charge customers on dial up, but for DSL there's NO CHARGE.
Don't take the Microsoft site's speed as an indication of your ISP. Microsoft's site is really bad like that. Very slow, despite a 300K+ connection here at the office.

[laptop-tech]

Originally posted by Fightguard@Oct 27 2003, 02:39 PM
thanks for the feedback laptop-tech...
I'm curious of the reults you might get with this bandwidth test
http://bandwidthplace.com/speedtest/
thanks
Here they are :




Free test: Results

Speed : 376.1 kilobits per second
Communications : 376.1 kilobits per second
Storage : 45.9 kilobytes per second
1MB file download : 22.3 seconds
Subjective rating : Not bad

Can anyone else post results here ??? It would be really nice to have an idea about the quality of 3Web's dsl.

[Fightguard]

Speed: 1.4 megabits per second
Communications: 1.4 megabits per second
Storage: 169.7 kilobytes per second
1MB file download: 6 seconds
Subjective rating: Good


This is with my Access Vantage 1.7Mb Residential DSL Service

[flipside]

I was looking at the long distance terms and agreement. Point number 1 really ticked me off :angry: [SIZE=7]No guaranteed access



Makes you wonder, they don't sound confident about their system at all.

If you read further, they reserve the right to limit use of their services.... :wacko: So I dunno about their internet access :ph34r:

[hyperion]

1.3 megabits per second

Communications 1.3 megabits per second
Storage 155.3 kilobytes per second
1MB file download 6.6 seconds
Subjective rating Good

[N8Magic]

Speed
1.4 megabits per second

Communications 1.4 megabits per second
Storage 168.3 kilobytes per second
1MB file download 6.1 seconds
Subjective rating Good

That's with Sympatico Business DSL. (1.5Mb)

[laptop-tech]

hehehe...looks like the 3Web is the "winner".... :lol:

anyways, let's see other providers to compare...

Come on folks ! Bring the reports in !!! Someone has to have a dial up here, so that I can beat someone... :lol:

:wacko:

[LNahid2000]

if you wanna see your download speed, download off of quicktime.com they have the fastest servers.

[laptop-tech]

by the way, the format for the user id is :

dsl.xxxxxxxxxx@golden.net

where the xxxxxxxxxx is you phone number, without any dashes or decimal point.

it worked for me...my dsl is up and running ...slow, but running...

[oop]

Originally posted by laptop-tech@Oct 27 2003, 06:10 PM
by the way, the format for the user id is :

dsl.xxxxxxxxxx@golden.net&nbsp; &nbsp;

where the xxxxxxxxxx is you phone number, without any dashes or decimal point.

it worked for me...my dsl is up and running ...slow, but running...
it seems to me that 3web is just a couple guys in a tiny office trying to make money reselling golden.net DSL, who are reselling bell DSL. kinda silly.

personally i'd rather just go with golden.net for 5 bucks more because they have great techsupport

http://corporate.golden.net/services_resel...ler_program.jsp (http://corporate.golden.net/services_reseller_program.jsp)

[laptop-tech]

problem is that Golden.net charges 34.95 a month...3Web is 24.95 (if you have their long distance too - no extra cost)

golden.net charges 149.00 for the dsl modem...3Web charged me 77.00....

Lets see how this will be within the next couple of weeks.... I'll keep my Rogers active for a while...just in case...

[chickenball z]

anyone know if this will work with a router?

btw here is my DIAL-UP (3web) stats:
39.1 kilobits per second

Communications 39.1 kilobits per second
Storage 4.8 kilobytes per second
1MB file download 3.6 minutes
Subjective rating Slow

[Kinki]

Originally posted by Fightguard@Oct 27 2003, 08:24 PM
Speed: 1.4 megabits per second
Communications: 1.4 megabits per second
Storage: 169.7 kilobytes per second
1MB file download: 6 seconds
Subjective rating: Good


This is with my Access Vantage 1.7Mb Residential DSL Service
around the same but this is with sympatico.

[laptop-tech]

ok ...here's the deal..

I can't tell for sure what happened, but I had such a slow connection that made me think about a bad wiring or something...

unpluged everything, tried new phone cables, unplugged the fax machine, made some tea and lit up a candle..

now, the results are :

1.3 megabits per second
Communications 1.3 megabits per second
Storage 162 kilobytes per second
1MB file download 6.3 seconds
Subjective rating Good


what the heck was wrong here ???

I'll keep checking every day...if anything changes, I'll keep you guys posted.

[Fightguard]

Originally posted by laptop-tech@Oct 28 2003, 02:31 AM
I'll keep checking every day...if anything changes, I'll keep you guys posted.
keep track of the time of day you do the tests as well (ie. you may be getting better results in the evening/nightime)...that may be a factor too.
good luck

[samson]

Originally posted by laptop-tech@Oct 28 2003, 02:31 AM
ok ...here's the deal..

I can't tell for sure what happened, but I had such a slow connection that made me think about a bad wiring or something...

unpluged everything, tried new phone cables, unplugged the fax machine, made some tea and lit up a candle..


silly question....but did you use the phone filters?

[mark_in_2k]

I signed up for the 3Web service after Golden (my current provider) asked me (very politely) to find another ISP cos I was using too much bandwidth.

Yes, Golden do say that there are no dl caps, but my bandwidth for Sept was a combined 82.5 Gigs...I was paying Golden $35/mnth and they had to pay Bell $150 for my usage!! :o

Anyway, after reading some comments here, not sure that I will stay with 3Web for very long...that's if I get my modem :(

I still have my Golden till the end of Oct, so I'm going to run some speed tests when I get home and when I'm on with 3Web I'll run the same tests at the same day/time to come up with some comparisons.

I've been extremely happy with Golden, speeds are amazing, uptime it great, tech is great...if 3Web doesn't compete (not too bothered about tech support...can probably figure it out myself) then I'll beg Golden to take me back.

[laptop-tech]

Originally posted by samson+Oct 28 2003, 06:04 AM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (samson @ Oct 28 2003, 06:04 AM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--laptop-tech@Oct 28 2003, 02:31 AM
ok ...here's the deal..

I can't tell for sure what happened, but I had such a slow connection that made me think about a bad wiring or something...

unpluged everything, tried new phone cables, unplugged the fax machine, made some tea and lit up a candle..


silly question....but did you use the phone filters? [/b][/quote]
of course I did...

Also, just ran the test again and got the same great speed...

1.3 megabits per second

Communications 1.3 megabits per second
Storage 161.1 kilobytes per second
1MB file download 6.4 seconds
Subjective rating Good

[NLI10D]

1.6 megabits per second

Communications 1.6 megabits per second
Storage 199.1 kilobytes per second
1MB file download 5.1 seconds
Subjective rating Great
______________________________________

I think i'll stick with rogers ^_^

[seanster]

mark: you know 3web just resells golden.net right? Too funny :)

I'm still SOL with 3web. God help ya if you're in a hurry.

Oct2 Ordered dsl + long distance. Gave them all the info they would
ever need.

Oct 16 They call me, wanting the same info I already gave them.

Oct 27, my dsl line card is installed on my phone line. I try to log in but get invalid username/password.

I phoned Kevin at sales. He tells me the dsl was active oct23 and xfers me to tech support. He's your typical 'evasive' sales guy.

Gil (or someone) at TS tells me my username has some 905 phone number in it instead of my actual 519 number, transfers me to billing.

Billing tells me the phone number is wrong and doesn't really believe me that I have dsl on my line. Says she'll send an email to golden.net to fix my username/password.

Today I call and tech support says my order was "resubmitted" on the 23rd and to wait a few days.

Just now I just got a call back from tech support and she says something was done today, and just wait a few days.

I'm not too impressed.

Meanwhile last night rogers doubled my cable modem speeds.

[clearNET]

Hey gang...

Just wondering if anyone knows what up with Rogers....I normal get 1mbps...but damn all day for the first time in 5years I'm getting 2.0 and up mbps...I hope this stays this way.... I wonder as well if Rogers somehow found out that I've signed up for business class DSL 2.5 and will be testing them this month starting on the 30th....timing seems kinda odd but I don't think they know these kind of thing or do they?....like some of the folks I'm keeping my Rogers for another month or so while I evaluate the TELUS 2.5 business DSL...not quite $24.95 but only a couple of bux more then Rogers Full speed...after my corporate %30 discount

-clearNET

[seanster]

Beginning October 10th or so, rogers has been 'testing' the higher speeds in certain areas. Read the forums on rbua.org for more info.
Nobody seems to have any hard facts. Enjoy it while it lasts.

Anyone else on rogers, try a cold boot of your modem just in case it speeds up for you.

[vics]

UPDATE: Oct 28 2003

I called 3Web today to inquire about HIGHSPEED CABLE in my area (Scarborough, ON, M1T). The fellow I spoke to clarified:

- the per incident tech support fee of $5.95 is only for their $9.95 dial up service. All their high speed services include FREE unlimited tech support.
- Modem cost is a Toshiba PCX2500 for $98 + tax. The guy said I cannot supply my own Docsis compliant modem and must use theirs.
- There is an additional $100 installation charge IF Rogers had not been previously installed. This is a fee that Rogers charges, not 3Web. This is to install the right cabling, outlet, etc.
- Newsgroups ARE provided
- There are currently no Upload and Download caps.
- Takes about 3 weeks to get it installed.

So overall the service through 3Web sounds like its still worth it, especially if you're a current Rogers subscriber. In that case you should NOT cancel until you have received the modem in the mail as you will not be billed until 3Web gets your service activated.

I did mention that if I did not previously have Rogers that I should sign up with ROgers then cancel in a month... to avoid the $100 fee, and he said he doesn't condone that course of action.. but it would work. So YMMV with that strategy. :)

Hope that info helps. Let us know what else you guys find out.

...vics

[laptop-tech]

So far, I got no problems to report.

My speed has been 1.3 Mbits constantly, no connection problems and the tech support is indeed free.. I already used it.

I agree that the userid is kind of stupid, since they don't tell you the password, which you setup weeks ago when you called to enroll and they did not mention that it would be the password for access. I had some problem to figure that out, but after passed it, no problems at all.

[chatbox]

laptop-tech: This is in reply to one of your earlier post. When you disable Rogers, you were not disabling the service, you were disabling the NIC I believe.

[laptop-tech]

Originally posted by chatbox@Oct 29 2003, 08:25 PM
laptop-tech: This is in reply to one of your earlier post. When you disable Rogers, you were not disabling the service, you were disabling the NIC I believe.
I know I cannot deactivate the service from my computer... :huh:

What I meant was that I cancelled the services by calling them...and since I still need to use my Rogers email for a couple of days, they scheduled my "last day" in a week from now. The technician will come here to pick up the modem, which I rented for 3 years and still is not mine.

Funny is that these companies sometimes treat us like *******...when I called Rogers to cancel the service, I told them one reason was the cost, and the fact that I cannot provide my own modem and bla bla...and the girl was insisting that I do not pay for the rental, which is worth 15.00 a month, but Rogers is waiving it..I pay "only" 44.95 for the service..the modem is "free" !
Then I said, all right...I just found a DSl provider that charges 24.95 a month and she said right away : "ohh..thats a temporary promotion...they will increase the rate very soon..."

I don't care at all...if they increase it, I'll just change to another DSL again.. I hate changing emails all the time, and now that I notified all my friends and family to contact me through a webmail, I don't mind changing provider every 3-4 months if necessary... :)

When DSL/cable high speed started, the companies blamed the high cost to a limited number of subscribers, but that "would change" in a short term, as new user would sign up and therefore they could lower the prices to everyone...
After 3 years using highspeed, I noticed only increases in the monthly costs..I began paying 34.95 a month and my last bill was 44.95..time to do something.

[e-man]

I noticed that Primus ADSL has just changed their plans. You can now get ADSL for $35/month but you have to provide your own modem (or you can buy one of theirs). eBay has the modems for pretty decent prices, so it is definitely worth a look.

[Beradon]

Originally posted by laptop-tech@Oct 30 2003, 12:54 PM
I hate changing emails all the time, and now that I notified all my friends and family to contact me through a webmail, I don't mind changing provider every 3-4 months if necessary... :)


That's a good idea!
Does anyone here know of a free webmail service that provides forwarding or POP3 access?

[Roninvancouver]

if you do not have tv cable and subscribe only to shaw's high speed internet connection - can you split the cable and connect it to a tv thereby getting free tv cable?

[laptop-tech]

Hi all ! Here are some news about the 3Web thing... I've been connected for a couple of days, no major problems, except that once in a while I leave the computer alone for 1 hour or 2 hours and when I come back, I see I've been disconnected. Off course I already unchecked the "idle time" thing... still the same happens.
Anyway, it's working, but if you really NEED to use the technical support, be aware that you might end up killing yourself after waiting hours on line for any "tech guy". I had a small problem with my email settings (it's all setup, but "sometimes" it does not send emails, saying that "cannot relay" message....later on it will send)..I tried by all means to contact the support and just gave up for today... will begin my journey 2morrow morning again..

I was asking the salesguy about the cable internet (wanted to know if is available in my area) and here is a copy of our dialog :

Where you see "Michael" thats me.. I tried a different name just in case.... :P

** You are now speaking with Brian, Let us sign you up!. **
Brian : Hi. I am a sales agent. Which product did you want?

michael : Can you tell me if cable internet is available for me ???

Brian : What is your postal code?

michael : M9P3S9

Brian : 1 moment

Brian : That area is serviceable. However I have some bad news

michael : ?

Brian : We are embroiled in a dispute with Rogers so, for the
foreseeable future, we are unable to fulfill cable broadband orders

Brian : However we can get you ADSL

Brian : I would just hve to check your phone # for serviceability

michael : ok...thing is that I signed up for the DSl service, got it for about 1 week and it's pissing me off too much..

michael : sure you gonna tell me to call 18663309511...try
yourself.....after 20 minutes waiting, it just hangs up....

michael : I think i want to cancel the DSL I just got...how can we do so ?

HERE IS THE BEST PART !!!

<span style='color:red'>Brian : I know. It is frustrating. I don't like our phone system either. It sucks. Please don't take it out on me. I only work here. I am not management

michael : I think i want to cancel the DSL I just got...how can we do so ?

Brian : To cancel, please send an email to cancelme@3web.net </span>


So, once again, if you consider technical support a major point, don't you dare signing up for their dsl....for me, as long as the web browsing is working, I'll stick to it for a while... but I'll keep an eye open for other DSL companies too...

Good luck

[laptop-tech]

Originally posted by Beradon+Oct 31 2003, 03:39 AM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Beradon @ Oct 31 2003, 03:39 AM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--laptop-tech@Oct 30 2003, 12:54 PM
I hate changing emails all the time, and now that I notified all my friends and family to contact me through a webmail, I don't mind changing provider every 3-4 months if necessary... :)


That's a good idea!
Does anyone here know of a free webmail service that provides forwarding or POP3 access? [/b][/quote]
www.hotpop.com has free pop3 and forwarding....

But service is NOT that stable.... it works (and it's free) but not the best...

Another thing to consider : I registered a domain with 1and1.com for just 5.95 US$ and it includes email forwarding, webmail and pop3....might be better than paying anything over 5.95 US$ for just pop3 email.

[Beradon]

Another thing to consider : I registered a domain with 1and1.com for just 5.95 US$ and it includes email forwarding, webmail and pop3....might be better than paying anything over 5.95 US$ for just pop3 email.
Thanks for the tips.

I have a question concerning 1and1.com. Where is their $5.95 service you mentioned? The only thing I see is their 3 year-free hosting package.

[ichpen]

Originally posted by Beradon@Nov 5 2003, 11:54 AM

Another thing to consider : I registered a domain with 1and1.com for just 5.95 US$ and it includes email forwarding, webmail and pop3....might be better than paying anything over 5.95 US$ for just pop3 email.
Thanks for the tips.

I have a question concerning 1and1.com. Where is their $5.95 service you mentioned? The only thing I see is their 3 year-free hosting package.
I believe he's referring to the domain name registration (TLD) i.e. www.yourname.com. The 1and1.com webhosting is free but you have to pay to have them register your own domain (or you can register your domain through a domain registry service).

[Beradon]

Originally posted by ichpen@Nov 5 2003, 01:08 PM
The 1and1.com webhosting is free but you have to pay to have them register your own domain (or you can register your domain through a domain registry service).
If registering your domain for $5.95 per year will allow me to have email forwarding, webmail and pop3 access, then I'm all for it. But unfortunately their website doesn't offer any info on prices for that service.

[laptop-tech]

Originally posted by Beradon+Nov 5 2003, 12:55 PM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Beradon @ Nov 5 2003, 12:55 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--ichpen@Nov 5 2003, 01:08 PM
The 1and1.com webhosting is free but you have to pay to have them register your own domain (or you can register your domain through a domain registry service).
If registering your domain for $5.95 per year will allow me to have email forwarding, webmail and pop3 access, then I'm all for it. But unfortunately their website doesn't offer any info on prices for that service. [/b][/quote]
Yes it includes email forward, pop3 and webmail..I'm using them now...

I registered my domain and got the email after digging a little bit around the Control Panel....then later on, I found the page about email setup and got the webmail as well..also POP3 is working fine..

And all I paid was 5.95 for the domain registration, but you dont have to. Even with the "s88XXXXX@onlinehome.us" you get free email accounts too.

I'm more than happy so far....

[325i]

Well - I think I've got my hands on a modem and I'm gonna give 3web a call get setup.

Between my girlfriend, parents and me we pay like $150 through rogers - time to dump Rogers and only pay $25 a month!

Does anyone know how this service works with a home router? Is this the same PPOE as Bell?

Thanks!

[webdoctors]

anyone actually get 3web cable service up and running?

I am paying $60/month with rogers and really need to switch bad

[dealseeker]

Originally posted by webdoctors@Nov 9 2003, 03:04 AM
anyone actually get 3web cable service up and running?

I am paying $60/month with rogers and really need to switch bad
How are you paying $60/month?

[WeZt]

Originally posted by webdoctors@Nov 9 2003, 02:04 AM
anyone actually get 3web cable service up and running?

bump on the Q

[teddy boom]

Has anyone checked out thier binary newsgroup quality yet?

If anyone using 3web is willing to check but needs technical help to do it I would be happy to work with them...

[Beradon]

Yes it includes email forward, pop3 and webmail..I'm using them now... And all I paid was 5.95 for the domain registration, but you dont have to.
Hi again, I tried to register but their site will only offer this in Jan 2004. Did you use another way to register your domain at 1and1.com?


Even with the "s88XXXXX@onlinehome.us" you get free email accounts too.Sorry I lost you on this one. Can you elaborate? thanks

[laptop-tech]

Sign up for the free package....they will give you some URL like "s88XXXXX@onlinehome.us".....that allows you to have an email account like john@s88XXXXX@onlinehome.us.

After you sign up, go to the Control Panel and select Email, then Email Administration, click on your "john@s88XXXXX@onlinehome.us and choose CREATE a POP destination....

their servers are :

smtp@1and1.com and pop.1and1.com

mine is working fine..and it allows you to create multiple email addresses too....

Good luck.

[asianraver]

Can ANYONE CONFIRM that 3web.net has good NEWSSERVERS... (on par with ROGERS)????

i think that is a dealbreaker for many people thinking about switching from Rogers. The only thing keeping lotsa folks from ditching em is the quality of their newservers. (but now they are threatening us cuz we use em)

So once again i ask kindly.. to any current 3web.net users... how are their newsservers? (retention, completion, censorship?)

thanx

[seanster]

I finally got hooked up after a month of those idiots screwing up my account.

I'm testing it right now. 3web, rogers, sympatico

3web:
nntp is served by news.golden.net who uses giganews
central.isp.giganews.com [216.196.97.132]

Header download is around 125 kbits/s
Article dowload is going at the same speed.

With two connections downloading articles, I'm seeing ~250 kbits.
3 connections: ~350 but it seems to jump as high as 750 at times
can't establish a 4th connection

Retention seems to be about 14 days.
a.b.cd.image.xbox has 1,501,111 posts
completion on Oct 27 posts looks pretty good.
I'm not waiting around 2 hours for it to download current posts.
seems to have the good news groups

Rogers:
Header download is around 2.80 Mbits/s
Article dowload is about the same speed.
There is a 3 connection limit here too.
Some days header download is really really slow but not too often.

news server retention is about 2 maybe 3 days.
a.b.cd.image.xbox has 159,510 posts
completion is excellent for 48 hrs. After that it's all incomplete.
has the good news groups

Sympatico:
Header download is around 1.40 Mbits/s
Article dowload is about the same speed.
Supports at least 5 or more connections (I couldn't find enough complete large posts to find out)

news server retention is maybe 3 days.
a.b.cd.image.xbox has 35,387 posts
completion is non-existant. It's all incomplete.
has the good news groups, not that it matters here

3web:
I checked incoming ports 21, 25, 110 and they were not blocked.
Outgoing port 25 is not blocked either.

Rogers:
no port blocking.. well no important ones anyway.

Sympatico:
pretty sure they block 25 both incoming and outgoing
didn't test for others, I think its fairly common knowledge what they block anyway.

Speed tests: http://bandwidthplace.com/speedtest/

3web/golden:
Communications 1.3 megabits per second
Storage 163.1 kilobytes per second
1MB file download 6.3 seconds
Subjective rating Good

Rogers:
Communications 2.5 megabits per second
Storage 311.2 kilobytes per second
1MB file download 3.3 seconds
Subjective rating Great

Sympatico:
Communications 1.4 megabits per second
Storage 167.3 kilobytes per second
1MB file download 6.1 seconds
Subjective rating Good

I don't use anyone's email, web hosting, etc so I can't report on it other than I hate them all.

Let me know if there's something else that needs testing.

[asianraver]

seanster.. thank-you very much for that awesome post!!

so 3web DOES HAVE GOOD NEWS SERVERS!

i think i'm gonna sign up now!

14 day retention is amazing!!! that makes up for the slower download speeds... with 14 days to download what you want.. who cares.. ahahah... awesome dude.. thanks again..

are you happy with 3web so far, do you plan to stick with them?

[asianraver]

one other question seanster,

are you on their DSL or CABLE access?

[laptop-tech]

Originally posted by asianraver@Nov 10 2003, 07:35 AM
one other question seanster,

are you on their DSL or CABLE access?
3Web does NOT provide cable high speed at this time....they're having trouble with Rogers....

[325i]

Awesome review Seanster!

I'm gonna give 3web a call today and get signed up... hopefully they will be okay with me supplying my own modem.

Can't go wrong - I'm paying $45 with rogers right now!

Thanks!

[teddy boom]

Huge thanks seanster! Great info.

They seem like a serious alternative to Rogers for me. Giganews access should be awesome.

[trader08]

Originally posted by laptop-tech@Nov 10 2003, 07:50 AM

3Web does NOT provide cable high speed at this time....they're having trouble with Rogers....
I'm not sure when you got this info, but I called them twice today, both getting to a CSR (had more questions to ask, hence called twice) and it seems that they are indeed offering Cable right now.

And thanks seanster! that newsgroup review really helps.

[yikes]

ive been using these guys for 3 days now, 1 disconnect but other than that its been perfect! running 1.5mbps/365 caps all the time so its pretty good.

YikeS

[laptop-tech]

Originally posted by trader08+Nov 11 2003, 10:44 PM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (trader08 @ Nov 11 2003, 10:44 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--laptop-tech@Nov 10 2003, 07:50 AM

3Web does NOT provide cable high speed at this time....they're having trouble with Rogers....
I'm not sure when you got this info, but I called them twice today, both getting to a CSR (had more questions to ask, hence called twice) and it seems that they are indeed offering Cable right now.

And thanks seanster! that newsgroup review really helps. [/b][/quote]
I got that info last week or so..see my previous post that I copied from my actual chat with the CSR...

Thats what he told me.... because I want to switch to cable if possible.

By the way, is anyone having trouble once in a while to authenticate the userid/password ??? this morning I could not log in for 30 minutes and the same happened in the evening (around 8 PM)...am I the only one ???

[morpheiz]

I hope you guys know that 3WEB is NOT the only company offering DSL for 29.99 with your own modem. There are so many other DSL companies out there that have been offering DSL for cheaper than Sympatico for many years now...
It's already been mentioned but check out www.canadianisp.com. One particular company to check out is Golden Triangle

[cow07]

--------------------------------------------------------------------------------
Welcome kevin! Please hold while we contact a representative. If a representative does not respond in few seconds, then he/she is not available at this time.
--------------------------------------------------------------------------------
kevin : hello
** You are now speaking with Brian, Let us sign you up!. **
Brian : Hi. I am a sales agent. Which product did you want?
kevin : im just inquiring abuot the dsl service
kevin : first off, how much is the service if i already own a modem
kevin : hello?
Brian : 24.95/month for long distance customers
Brian : 29.95/month for non-ld customers
kevin : for the long distance plan, do i have any obligation to use it?
kevin : or is there another charge for the long distance plan?
Brian : if u r not a big ld caller, I'll put u on our no-fee plan. No montly fee and only 7 cents a minute for N Amer calls 24/7
kevin : this no-fee plan use is so that IF i do make a longdistance call in north america, it costs 7 cents
kevin : and what about calls to asia?
Brian : yes right
Brian : Asia is ridiculously cheap. I don't know how we make money
kevin : whats the rate?
Brian : 5cents a minute for Japan, Hong Kong & Singapore
Brian : 8 cents to PRC
kevin : how would i pay? through direct payment via visa
kevin : or wuld i get billed
Brian : yes
kevin : direct payment?
Brian : that too
kevin : so i would be able to get billed or pay via visa?
Brian : pay via visa. There is no billing.
kevin : i read on the site that theres a 5.xx tech support fee
kevin : each time i call
kevin : that true? or is that only for your dial up service
Brian : no. Not for high speed customers or dial-up customers who are TLC subscribers
kevin : so i get free tech support during business hours?
Brian : tech support is M-F 9am-midnight, weekends 11 am-9 pm
Brian : why don't you just call me?
kevin : am i able to get a cancellation number to give to 3web
kevin : to speed up my activation?
kevin : and is there an activation fee
Brian : call Bell. What would we have to do with getting a cancellation number?
Brian : no fee
kevin : well as a past sympatico user they have cancellation numbers for users that are cancelling
kevin : and my current isp used that number to speed up my activation of line since im coming from the same type of lines
kevin : so it took 2 days since cancellation to connect online
kevin : and from what i know in order to re-open a dsl signal on a line it would take about a week
Brian : I am very busy. If you want to get more information about our product, please call me.
Brian : Can you please call me now at 18668917807 ext. 3250?
kevin : you can take your time answering the questions or whatever. i do not want to use the phone right now
kevin : i just have a few more questions
kevin : if bell changes their speed from their current 1.5/3xx to whatever
kevin : would 3web do the same
kevin : and have the same change
Brian : I don'[t know
kevin : or if bell prices went up would your prices go up?
Brian : I don't know
kevin : from the people that have ordered the service, they complained about slow speeds and activation
kevin : nd other stuff took a long time
kevin : are these issues resolved now or are you guys still experiencing the same things?
Brian : I have a customer on the phone

--------------------------------------------------------------------------------
Your party has left this session


that...was great "your party has left this session" then i try to connect to the online help crap again...and guess what it brings me to some crap about signing up for the help...hes lucky that i cant get back through . good thing he gave me his extension ...11:10pm here in toronto and hes "on the phone with a customer"

[samson]

Good post Cow...this just shows how crappy they are even before they sell you anything..i mean, he could have at least put u on hold...i have never seen an agent do that...ever...whats the point of having an online sales agent when he answers the phone as well...even more ridiculous than their LD plan to asia

[trader08]

Yeah, I want to get off of rogers cable and hop onto this 3web train, but the service here is horrible. I called twice and the people answering are less then professional. The attitude in their voice sounds like you were asking them for money! Anyhow... I guess you get what you pay for...

[laptop-tech]

by the way, at least one good thing for those planning to sign up for 3Web and that don't have a router...they allow multiple connections..

I just got my desktop, and 2 laptops to get all connected using the same userid, through my hub.

Not all DSl providers will allow you do that...

[cow07]

im not sure but a few isps changed their ways of logging on (dsl) bell and other "bell lines resellers" allow you to log on using the same userid and password for people that have more than one computers.

anyways, i managed to get the same online rep. to talk to me again and his excuse was "i had too many windows opened, my computer froze, i had to reboot."

activation takes abuot 2 to 3 weeks for dsl even though you're coming from bell sympatico (from my knowledge you're allowed to get a cancellation number if you're switching to a reseller. the use of this number is to speed up activation of the line to 1 to 2 days)
activation for cable takes about 5 to 6 weeks; he had no mention about rogers not cooperating or anything of that sort.

and during business days, mondays to fridays; business hours 9am to 9pm they have only 16 tech support agents working MAX. and during the weekends 9am to 6pm its only down to 4 to 6 agents.

if you have the time and patience to deal with this small reseller then this is a good isp service for its price. if you find your current isps' tech support and customer care already a big piss off already, then i highly recommend that you DO NOT go for this isp. just my two cents.

[justlam_]

is bell better than 3web cuz i haf rogers and rogers sucks and i plan to switch

[super_paws]

bell

[cow07]

bell is better than 3web by far.
if you're paying full price for rogers 44.xx dollars
then you'd be extremely happy with sympatico
faster download speeds and upload speeds
but recently rogers has doubled their speeds to 3mbps down and almost 400kpbs up but i hear its only temporary ...

[samson]

Originally posted by justlam_@Nov 12 2003, 06:50 PM
is bell better than 3web cuz i haf rogers and rogers sucks and i plan to switch
I recently moved from rogers to bell..so far no complains...speeds are consistent..and right now if you sign up you get 5 months at 24.95$..so its great to try for 5 months at least

[ichpen]

Originally posted by justlam_@Nov 12 2003, 06:50 PM
is bell better than 3web cuz i haf rogers and rogers sucks and i plan to switch
Nothing wrong with Rogers these days (no speed caps :) ).... It's just really expensive.

Anyway, I sent a couple of complaint emails to 3Web regarding the fact that I'm still unable to signup for their service as they refuse to call me back..... Hahaha...

Oh well.

[stock_junkie]

I'm having no problems with 3web. For $24.99 a month for high-speed DSL it's a BARBAIN!

P.S. Anytime I have had to contact customer service, if the wait is too long they ask you to input your phone number and someone will call you back - both times they have called me back within 15 minutes.

[stock_junkie]

Originally posted by stock_junkie@Nov 13 2003, 11:02 AM
I'm having no problems with 3web. For $24.99 a month for high-speed DSL it's a BARBAIN!

P.S. Anytime I have had to contact customer service, if the wait is too long they ask you to input your phone number and someone will call you back - both times they have called me back within 15 minutes.
sorry I meant a BARGAIN!

[yikes]

Yes no problems with them here either. Anyknow if there are any montly dl/up caps? Someone was mentioning on another site i follow they will be implimenting a 10gb/5gb cap?

YiKeS

[RogerSingh]

Hi,

Just wanted to inform people that I got kicked of 3WEB highspeed DSL service. After claiming that they offer unlimited service.

I know people mentioned that the Cable connection was capped, and but to my knowledge DSL wasn't. Although, I did take it with a grain of salt, and still tried out the service. Worth a shot at $24.95.

Anyhow, they didn't have the courteous to tell me that they had discounted my service. It took me 2 days of calling them every 4-6 hours asking what's going on. They finally told me that I had downloaded 16gigs.

I asked about the sales person saying they offered unlimted services. The Billing Person replied by saying that's for being online unlimted amount of time, not bandwidth.

I then asked what the Bandwidth is, and he replied saying that it was 2 GIG Download Limit a MONTH. I was quite shocked, and I asked the same question again 2 more times, and still got the 2 gig download limit.

Oh well, I'm not really surprised it happened, but I didn't really appreciate them beating around the bush about my disconnection, and not taking the time to call me and telling me that I got disconected.

I spoked to somone named David in Billing.

And of course, he may be mistaken about the download limite per month. But, 2 gig a month is what i was told.

take care

[asianraver]

r u serious?

if that's the case then i'm going to cancel my subscription!

wut kind of sick joke is that? 2 gigs a month is nothing

why bother having newsgroups.. that really sux.

can anyone else who's on 3web right now confirm this???

[OThePestO]

crap....i just read 9 pgs....to find out there's a 2 gig cap? ......bah i'll stick to Rogers!

[ichpen]

Originally posted by OThePestO@Nov 17 2003, 11:17 PM
crap....i just read 9 pgs....to find out there's a 2 gig cap? ......bah i'll stick to Rogers!
Just thinking that downloading the headers on some newsgroups will quickly eat up that 2gig limit.

2gigs sufficient for browsing and light downloads. Jesus, even downloading mp3s will give people grief.

I wonder if they'll pull a Bell and start charging people extra with minimum notification for exceeding the download caps.

[laptop-tech]

humm..I think we have enough to consider a legal action against 3web.....don't we ?

In my case, service is working fine, but my concern is that they charged me "by mistake" some extra 16.xx and I've emailed them 2 times already asking about it....instead of an answer, I got charged again for the next month.... :angry:

Anyways, I just sent them a very nasty email...if I don't hear from 3web within 5 days, I'll call my visa and see what I can do to prevent upcoming charges and will contact the BBB.

Let's keep posting here, guys......

[optimus]

christ, I hope that 2 gig a month is false. otherwise this is ludicrous. bad tech support I can handle, but 2 gigs/month is a joke.

anyone know if their BroadMAX HSA dsl modem is worth the $7# dollars they were charging? I'm considering returning mine and buying another if they don't connect me soon.

ah well, maybe I should sign up for some other DSL or sympatico's $25/month service till that offer ends.

[trader08]

According to:

http://www.canadianisp.com/cgi-bin/ispsearch.cgi

3WEB has a 10 GIG UL and 10GIG DL cap.

[sqhv01]

When I signed up with 3web they said there were no bandwidth restrictions. In any case, I will confirm with them to make sure. With regards to the service itself, it was pretty straightforward to get it up and running. The speeds are not bad. I usually get speeds in the 0.8 to 1.3 Mbps range.

One thing I have noticed, however, is problems with file sharing. I use WinMX and I'm unable to get many results when I search. Also, people cannot download from me at all. When I was with Sympatico this was not a problem. Has anyone else had trouble with file sharing??

[laptop-tech]

have you checked your speed today ??

mine is sh!tty !!!!!!!!

Also, how can we confirm this mess about the CAPs if they dont reply to emails or call us back ??? lol..........

[yikes]

im worried about these caps aswell, i've been using it for about 1 month now and this month i've already done 24gb, I really hope there is no caps or I will be calling and possibly starting some legal action.

Nick

[sqhv01]

I called 3web to confirm the caps and the rep. told me it was 25GB per month. Based on the variety of responses people on this forum have gotten from 3web, it seems each rep. picks a random number and spits it out over the telephone.
If the situation with P2P file sharing doesn't improve soon, i'll have to switch back to sympatico.

[john_rt]

Originally posted by OThePestO@Nov 17 2003, 11:17 PM
crap....i just read 9 pgs....to find out there's a 2 gig cap? ......bah i'll stick to Rogers!
oh man...thats too funny :lol:

[ichpen]

Originally posted by sqhv01@Nov 18 2003, 09:50 PM
When I signed up with 3web they said there were no bandwidth restrictions. In any case, I will confirm with them to make sure. With regards to the service itself, it was pretty straightforward to get it up and running. The speeds are not bad. I usually get speeds in the 0.8 to 1.3 Mbps range.

One thing I have noticed, however, is problems with file sharing. I use WinMX and I'm unable to get many results when I search. Also, people cannot download from me at all. When I was with Sympatico this was not a problem. Has anyone else had trouble with file sharing??
This sounds like port throttling to me. Lots of independent ISPs tended to do that to reduce the load on their networks.

[laptop-tech]

Has anyone heard back from them ???

I've sent 4 emails threatning them and got no response.... they overcharged me some amount and simply wont refund it..

I think I'll HAVE to call my Visa and try a charge back...

Service is ok..works well, but sometimes for some unknown reason I cannot authenticate..the software connects, and keeps trying to verify username and password and after 30 seconds or so it kicks me out...I wait 1 hour or something and can log in without problems...

I'm considering switching to Sympatico, now that they offer DSL for 24.95 for 5 months...maybe in 5 months I'll get a reply from 3Web... :angry:

[325i]

Hey Everyone...

Just spoke to Brian in sales at 3Web and he told me he just got out of a meeting with the technical team and he was told a total of 25G is the actual number.

That's not too bad... I'll just streamline the ol network here at home a bit.

BTW - I have my own modem and signed up 2 Mondays ago.... my account is now working but no software or anything from 3Web. Looks like I have a free ride for a couple days :)

[ichpen]

Originally posted by 325i@Nov 21 2003, 05:28 PM
Hey Everyone...

Just spoke to Brian in sales at 3Web and he told me he just got out of a meeting with the technical team and he was told a total of 25G is the actual number.

That's not too bad... I'll just streamline the ol network here at home a bit.

BTW - I have my own modem and signed up 2 Mondays ago.... my account is now working but no software or anything from 3Web. Looks like I have a free ride for a couple days :)
Is there anyone else working there other than Brian?!? I've called 3 times, got on Live chat twice and all I get is Brian...

:lol: :lol: :lol:

[oop]

Originally posted by ichpen@Nov 21 2003, 05:38 PM
Is there anyone else working there other than Brian?!? I've called 3 times, got on Live chat twice and all I get is Brian...

:lol: :lol: :lol:
this meeting with the technical team probably means that brian was talking to himself :D

[seanster]

I'll bet he's the one that assured me there was NO caps or limits when I signed up.

[enforcerviper]

Originally posted by oop+Nov 21 2003, 06:52 PM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (oop @ Nov 21 2003, 06:52 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--ichpen@Nov 21 2003, 05:38 PM
Is there anyone else working there other than Brian?!? I've called 3 times, got on Live chat twice and all I get is Brian...

:lol:&nbsp; :lol:&nbsp; :lol:
this meeting with the technical team probably means that brian was talking to himself :D [/b][/quote]
ha ha, that's sooo true

[balou911]

Originally posted by laptop-tech@Oct 27 2003, 03:07 PM
hehehe...looks like the 3Web is the "winner"....* :lol:

anyways, let's see other providers to compare...

Come on folks ! Bring the reports in !!! Someone has to have a dial up here, so that I can beat someone... :lol:

:wacko:
Uhmm yeah. Here is my rogers cable.



Speed
2.1 megabits per second

Communications 2.1 megabits per second
Storage 255.7 kilobytes per second
1MB file download 4 seconds
Subjective rating Great

[optimus]

Originally posted by seanster@Nov 22 2003, 01:30 AM
I'll bet he's the one that assured me there was NO caps or limits when I signed up.
I was told the exact same thing.

[laptop-tech]

Question is :

How do we cancel their service ??? I tried to contact billing dept and NO ONE replyys..I asked a sales guy (maybe Brian...lol) and he told me only the billing guys can do so, and I have to send an email asking to have my DSL cancelled...but they do not respond at all... !!!

Guess it's time to contact ANY salesperson there again...maybe Brian ? :P

[ichpen]

Originally posted by laptop-tech@Nov 24 2003, 11:10 AM
Question is :

How do we cancel their service ??? I tried to contact billing dept and NO ONE replyys..I asked a sales guy (maybe Brian...lol) and he told me only the billing guys can do so, and I have to send an email asking to have my DSL cancelled...but they do not respond at all... !!!

Guess it's time to contact ANY salesperson there again...maybe Brian ? :P
I think you'll need to get in touch with Brian in the Billing department.... ;)

Brian the salesguy won't be able to help you.

Brings back memories of agent Smith....

[Beradon]

Originally posted by Godot@Oct 1 2003, 02:48 PM
I pay $29.99/mnth now at http://www.aserty.com -- no problems whatsoever.
Now that 3web has let us all down, how do you guys find Aserty's service? Are there any caps or port throttling limitations?

How did you guys get the $29.99/mth fee? Their website states $35/mth.

[oop]

aserty is another reseller of a reseller :wacko:

how many times could they resell these things, yeesh

[optimus]

3web is turning into a giant lemon... hidden gigabyte limits (despite being told there wouldn't be), unspecified fees being charged to you, people who PROMISE to call you back to hook you up to the internet but never do, no replies to e-mails or calls, LOADS of BS from the people there....

I'm not even sure the modem I got from them will ever work. I hope to be able to return it. we ought to file something with the BBB or complain to the credit card companies if there are charges.

[njchan]

any caps on their service?

[laptop-tech]

Originally posted by optimus@Nov 24 2003, 04:45 PM
3web is turning into a giant lemon... hidden gigabyte limits (despite being told there wouldn't be), unspecified fees being charged to you, people who PROMISE to call you back to hook you up to the internet but never do, no replies to e-mails or calls, LOADS of BS from the people there....

I'm not even sure the modem I got from them will ever work. I hope to be able to return it. we ought to file something with the BBB or complain to the credit card companies if there are charges.
Yeah..a HUGE lemon...

I just chatted with...Brian.....and after he denied saying what he told some time ago (about their phone system being depressing..) he then went very nasty, started attacking me verbally and I just saw the "your party has left the session..."

Anyways, I tried again 10 times, and always got Brian, the janitor, CEO, president, support tech and salesrep.....I'll try tomorrow to call them and spend another 5 hours waiting.

About your modem, if you're in TO, you can bring it here (while I still have DSL) and we can test it..i think it's worth the 80 bucks I
paid for mine..and I plan to keep it.

[optimus]

ya, I definitely noticed that their "TECH SUPPORT" has gotten more and more hostile over the months. Brian's also their coffee guy/secretary/accountant I hear.

thanks for the offer, laptop-tech, but does it matter at all the brand names of these dsl modems as long as they support g.dmt and g.lite?

does anyone else think the broadmax modem is worth keeping?

[laptop-tech]

Originally posted by optimus@Dec 8 2003, 12:44 PM
ya, I definitely noticed that their "TECH SUPPORT" has gotten more and more hostile over the months. Brian's also their coffee guy/secretary/accountant I hear.

thanks for the offer, laptop-tech, but does it matter at all the brand names of these dsl modems as long as they support g.dmt and g.lite?

does anyone else think the broadmax modem is worth keeping?
I called a couple of DSL providers some time ago...most support one or both protocols and do not require much else....brand names vary based on what they have in hand, I think....if they have BroadMax, thats the best..if they have Terayon, thats the best then...and so on...

I'm still hanging on with 3web.....it's still working... but I did not get my refund nor a response from anyone in the billing, even after 10 emails...

[325i]

Hey Everyone,

Just a quick update for you.... I've been with 3Web for around 2 weeks now and so far so good. No calls to cancel my service for caps and no major outages.

I am connected 24/7 and have only experienced a couple of disconnects - nothing major my router just kept fighting until their system came back up. (usually a couple of minutes)

It's certainly not as good as my Rogers service but for $25 a month I'm willing to take the slow downs during peak hours... I get 1.4M off peak and around 500kbs during peak hours.

That's worth the $25 a month so I'll stick around for a while.

One thing I do know is that if I ever start a new company I would hire Brian.... do everything from cleaning to sales and tech support, can't go wrong!!! ;)

Later!

[menthex7]

One thing I do know is that if I ever start a new company I would hire Brian.... do everything from cleaning to sales and tech support, can't go wrong!!!&nbsp;


let's hope that you won't be opeing a new company. Even if you do... I hope by that time, you would've already realized the importance of "customer service".
Cheaping out of staff is the worst thing for a company. You'll end up losing more money than what you've saved.

just a thought

[JJ2001]

has anybody tried AEI??? heard it has good newgroups and they advertise 50,000 groups sounds good and 1.7MB/s and its only $29.99. It says 50,000 groups after you check availabilty

AEI (https://secure.aei.ca/order/)

[Beradon]

Originally posted by JJ2001@Dec 9 2003, 05:44 PM
has anybody tried AEI???
I heard through the grapevine that AEI's speed was slow and inconsistent. Plus there's an activation fee of $25.

[laptop-tech]

3Web thread...back from the dead...... :lol:

Just an update...I just checked my Visa bill and noticed a charge by 3Web Mississauga of $21.35....figured out that it's 19.95 + gst...then went to the 3web website and now their DSL or Cable services are 19.95 for the first 2 or 3 months..but for some reason they automatically lowered my plan too...

That's cool and weird ! Now I pay 19.95 for my DSL.

[sylvestor2002]

hi All

Can someone who has 3web give me some details on setting up my 3web dsl service ? I've already contacted them and they will setup my account next week. I have a dsl modem. What additional information do I need to enter into my computer to create my 3web dsl connection ?

thanks,

sylvestor.

[elty]

I am using mycybernet... reseller of THT.. speed is very good... very consistant.. (always reach 1400+ even now (peak). upload once reach the full 300, now @ 267) and minimal downtime...

$33 a month since I pay quarterly

[lak]

Has anyone tried these DSL service on a Business Line?
Any company like 3web or Primus would be willing to charge Residential rate for a Business line? My use is very light, just don't want to hold up a phone line and it's not worth it for me to go with Business line rates.

[mark_in_2k]

Originally posted by sylvestor2002@Jan 8 2004, 11:06 PM
hi All

Can someone who has 3web&nbsp; give me some details on setting up my 3web dsl service ?&nbsp; I've already contacted them and they will setup my account next week.&nbsp; I have&nbsp; a dsl modem.&nbsp; What additional information do I need to enter into my computer to create my 3web dsl connection ?

thanks,

sylvestor.
if you look back to some earlier pages in this topic you'll see that someone has already talked about the logon procedures.

i ordered this sevice a while ago and there was a mix up with my modem being sent out from them, but i had another modem and i used that to connect to them without anyone from 3Web telling me what my login details were. ;)

[George W. Bush]

Golden.net for me too - very reliable, $29.99/month, fast, no-limits and just great internet! I have been with them for about 5 years now! :)

[torontoboyz20]

Stay away from Golden. They been having a lot of speed problem since Sept till now, here's the proof:

http://www.dslreports.com/forum/ilec,bc

[Canadianpsycho]

Originally posted by Beradon+Dec 10 2003, 01:12 AM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Beradon @ Dec 10 2003, 01:12 AM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--JJ2001@Dec 9 2003, 05:44 PM
has anybody tried AEI???
I heard through the grapevine that AEI's speed was slow and inconsistent. Plus there's an activation fee of $25. [/b][/quote]
I'm an AEI user.

Although I'm paying for the faster 3.5Mb connection.

Pretty stable, and I've only hit the 20 up 20 down cap once, and they never did charge me for it.

[sleepyguy]

Hmmm... looks like Golden.net is back to normal now... i haven't gone over 30 GB a month in a long time. I'm wondering if I should sign up with them at my new place... i'll go sympatico if they have a $200 GC promotion again :)

[Jeff146]

Sympatico has a $200 GC promotion?
I thought it was only on Rogers

[Alanat30]

it's not like tat.. the tech support if free.. if u ar a member of DSL>.
the service is great.. no cap..
i am using tat rit now.. at home.. good stuff

[laptop-tech]

I had this 3Web for about 2-3 months in total....I'm cancelling it now to switch to Bell (part of the deal with the Dimension 2400 with free dsl modem) also because lots of times I could not authenticate to their servers... every single time it happened I called them and was told they were having some problems with the servers and no users could log in anymore, until other users logged off and they could do some changes there......!?

Some of times, my speeds were about 1.3 Mbits, BUT SEVERAL times also it came down to .4 Mbits...and stayed like that for hours, days sometimes...

Tech support is disgusting, billing does not respond to 500 emails sent. My Xmas was very nice as I was forced to watch TV, since I had no DSL for almost 2 days.

Pretty cheap, but consider only if you're NOT really thinking about reliability...if you're the guy who surfs the net 2 hours a day, should be okay..for those of us that spend 18 hours on the net everyday, 3Web is a costly torture.

just my opinion....

[robinto]

Originally posted by laptop-tech@Jan 13 2004, 05:33 PM
I had this 3Web for about 2-3 months in total....I'm cancelling it now to switch to Bell (part of the deal with the Dimension 2400 with free dsl modem)
"free dsl modem" ?
My 2400 deal only gave me 3 Months Rogers Hi-Speed Internet Service. :angry:

[brentm]

"free dsl modem" ?
My 2400 deal only gave me 3 Months Rogers Hi-Speed Internet Service.

You had the option of 1 month free + free modem or 3 months free.
I had ordered but cancelled. I am very happy w/ primus... Now offer me a 200.00$ GC and I might change

[akito925]

Cogeco High Speed Internet! the best in ontario! yeah!!!! :P :P :P :P :P :P :P

3 megabits per second

Communications 3.3 megabits per second
Storage 470.9 kilobytes per second
1MB file download 2.3 seconds
Subjective rating Awesome

Explain results
Info
Date & time Wednesday, January 14, 1:46PM*
Test type IDT4 Free
Connection type Cable
Region Ontario
Data size 605KB
IP address 0.0.0.0
Provider Cogeco.net

[sylvestor2002]

I called 3Web last week to get hooked up. I came home today to find that it had been installed on my line. I put in the username/password and I was surfing away. I did a speed test that showed I was getting 1.4mbs. Not bad for $25/month. I just hope I continue getting this speed.

thanks,

sylvestor.

[cory]

Hmmm. So I just tested my Rogers cable speed at it seems great. But I guess it's because I'm also in a new development with 3 people on the street.

Speed
2.7 megabits per second

Communications 2.7 megabits per second
Storage 326.5 kilobytes per second
1MB file download 3.1 seconds
Subjective rating Great

BUT...

I think I could do without the $50/month fee. I'm pretty sure 10 gig limit would be fine but I would like to be sure before I switch to whoever. Does anybody know of any good software that would help track my UL/DL other than having to manually record my connection UL/DL numbers from my systray connection icon each time?

[sylvestor2002]

Hi,

It's been almost 2 weeks since I've had 3web dsl service. I have had no speed problems at all. The dsl service has been very reliable.

sylvestor.

[jimmyzaas]

Read ALL ABOUT IT! on dslreports.com

3Web has a ridiculous cap like 2 gig/month. When they say unlimited internet access, they mean unlimited ONLINE TIME! NOT unlimited transfers!

At least that's what I've heard.. I could be repeating what someone might have said, in which case I'm very sorry. Too lazy to read through 11 pages of text.

[seanster]

That's not true far as I know. Hell, I did 2 gigs just today.

[jimmyzaas]

Originally posted by elty@Jan 8 2004, 10:52 PM
I am using mycybernet... reseller of THT.. speed is very good... very consistant.. (always reach 1400+ even now (peak). upload once reach the full 300, now @ 267) and minimal downtime...

$33 a month since I pay quarterly
I'm using mycybernet.. and I get hooked up to golden. This applies to new customers I think. The speed isn't great during peak and only good during like 4am.

[RudeDoggy]

Originally posted by cory@Jan 14 2004, 09:54 PM
Does anybody know of any good software that would help track my UL/DL other than having to manually record my connection UL/DL numbers from my systray connection icon each time?
Look for a program called DU Meter. It's small, simple, and works great.

[trashmouth12]

just signed with 3web like 10 mins ago...trying to cancel my sympatico but this dude wont giv eup....he's trying to offer me their stupid bell gimmicks

[sqhv01]

since bell is upgrading their sympatico high speed to 3Mbps, does anyone know if you would get the speed increase if you're 3Web DSL?

[jimmyzaas]

For those who still think 3web internet is a hot deal, please have a look at the following broadbandreports forum:

http://www.dslreports.com/forum/remark,853...31533~mode=flat (http://www.dslreports.com/forum/remark,8531533~mode=flat)

[second2none]

Originally posted by RogerSingh@Nov 17 2003, 09:10 PM
Hi,

Just wanted to inform people that I got kicked of 3WEB highspeed DSL service. After claiming that they offer unlimited service.

I know people mentioned that the Cable connection was capped, and but to my knowledge DSL wasn't. Although, I did take it with a grain of salt, and still tried out the service. Worth a shot at $24.95.

Anyhow, they didn't have the courteous to tell me that they had discounted my service. It took me 2 days of calling them every 4-6 hours asking what's going on. They finally told me that I had downloaded 16gigs.

I asked about the sales person saying they offered unlimted services. The Billing Person replied by saying that's for being online unlimted amount of time, not bandwidth.

I then asked what the Bandwidth is, and he replied saying that it was 2 GIG Download Limit a MONTH. I was quite shocked, and I asked the same question again 2 more times, and still got the 2 gig download limit.

Oh well, I'm not really surprised it happened, but I didn't really appreciate them beating around the bush about my disconnection, and not taking the time to call me and telling me that I got disconected.

I spoked to somone named David in Billing.

And of course, he may be mistaken about the download limite per month. But, 2 gig a month is what i was told.

take care
If you're downloading 16gig per month, then you're probably doing something illegal anyway.

[niranjan]

If you listen to alot of live radio broadcast or do alot of videoconferencing u can exceed 16g / month ..

[cow07]

has anyone been with this isp for more than 2 months (dsl), hows it like?

[skyway]

Originally posted by second2none@Mar 8 2004, 01:19 PM
If you're downloading 16gig per month, then you're probably doing something illegal anyway.
Nothing like making blanket statements huh? How the f*** would you know what anyone is doing and not doing?
You should be a cop with an attitude like that.

[sumfunny]

Anyone use their long distance?It got good rates. and dsl is only 1999 for 2 months then 2495

[mark_in_2k]

I've been with 3Web for a few months now, and I must say that I'm pleased...*goes to knock on wood*

I use their long distance so my total bill for the DSL service is just over $26 with tax....a great deal if you ask me.

Plus, the long distance is really good for me. I'm from England so I call there a lot (@ 6 cents / min) and my wife calls BC where her dad is, so it's great for us.

[sylvestor2002]

Hey Cow,

I've been using 3web dsl since Jan. It's been working great. I can't tell the difference between this service and Bell. Obviously at $25/month, it's a great deal.

sylvestor.

[Beradon]

Did you guys have any minor problems?
Like occasional service outage or speed slowdowns?
Have they warned you guys about download caps?

[thendless]

Originally posted by skyway+Apr 25 2004, 04:52 PM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (skyway @ Apr 25 2004, 04:52 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin--second2none@Mar 8 2004, 01:19 PM
If you're downloading 16gig per month, then you're probably doing something illegal anyway.
Nothing like making blanket statements huh? How the f*** would you know what anyone is doing and not doing?
You should be a cop with an attitude like that. [/b][/quote]
I agree. What a thoughtless statement.

[cow07]

so far, only a couple of ppl are actually satisfied with this
and interms of bandwidth and etc, they've been telling me that there is no cap (from that damned online-chat thing, what do they know...)
and i cant get through to tech support without a 'CY' pin number? =/

well anyways, if someone is kind enough to call them and ask for some specifics, such as maximum bandwidth a dsl user is allocated each month and give them a scenario such as "if i download 50gigs in one month, what would happen? is that in violation of the contract?"
i'd say 50 gig a month isn't too awful or crazy if you do broadcasting, video streaming or net conferencing all day

just a lil excerpt from a chat with one of those sales rep.:
xxxxxx : 10 movies a day would usually result in 70gigs a day. so from just normal circumstances, 50gigs a month wouldnt be too intense as a user right?
Monty : That is still a large capacity of downloading and uploading/month. We offer more than Bell on that area.

mm some what equivocating, whatever. if someone can get a hold of a tech. guy then it'd be great

thanks

[methyl]

Well I can also tell you that I'm using 3web and they're good. I have no idea what their tech support is like or what is the waiting time, I've never had a problem with the service in my 3 months of use. I don't use their email or newsgroups. However p2p is not filtered, I've used grokster and I'm using bittorrent. I've downloaded over 20GB/month without any problems. The service works without major interruptions like sympatico used to have when I used it for a couple of years around year 2000.

No negative points to talk about really. If they kick me out for traffic, I won't even mind since I've saved a good amount already.

[cow07]

cool, by any chance... have you recieved that 3megbit upgrade? if so, which general area do you live in (if you dont mind)

[Cough]

Originally posted by methyl@Apr 26 2004, 04:39 PM
Well I can also tell you that I'm using 3web and they're good. I have no idea what their tech support is like or what is the waiting time.
Having been with 3web for 5 years I can tell you their support stinks. But they are cheap. And fairly reliable.

[cow07]

any more quick notes on this isp before i even consider them?
from candianisp.com they state a 10gig dl/ul cap, but form what the sales guy have told me... they provide MORE than bell (soft cap maybe?)

i know a lot of ppl getting some bad service and bad connection with 3web as stated before...any recent crap?

[methyl]

Originally posted by cow07@Apr 26 2004, 05:49 PM
any more quick notes on this isp before i even consider them?
from candianisp.com they state a 10gig dl/ul cap, but form what the sales guy have told me... they provide MORE than bell (soft cap maybe?)

i know a lot of ppl getting some bad service and bad connection with 3web as stated before...any recent crap?
Not tired contemplating so much? :)

In response to your Q., I live in Thornhill. Yes, I've been upgraded but it took effect only on my upload. Right now I get 110KB/s d/l and 65KB/s upload - pretty good ratio for Bittorrent. My line can't handle more than that, I verified this with dsl modem stats, I'm pretty sure I'd sync at 3mbps if not for the line. Compared to Rogers (5 months ago when I was using it) which gave me 20KB/s upload 3web is much better for half the price.
So I'd say I'm pretty happy with 3web.

[cow07]

okay, thanks

just one more thing...they keep telling me that they need to send me a software to connect...anyone know what this is about?

[seanster]

Around May 1st, 3web switched from golden.net to 3web.com and in the move, lost the usenet supplier giganews. Now they use some lame dnews server that sucks articles from sprint.ca. Everything is incomplete, lots of the best binaries groups are locked out. The largest complete posts are 2 megs or less. Going to cancel my service.

[[H]ackerK]

Around May 1st, 3web switched from golden.net to 3web.com and in the move, lost the usenet supplier giganews. Now they use some lame dnews server that sucks articles from sprint.ca. Everything is incomplete, lots of the best binaries groups are locked out. The largest complete posts are 2 megs or less. Going to cancel my service.

This posting is pretty old. Is this still true today??

Tried to do a search on 3Web newsgroup services on rfd but can't find any useful info (yet).

[poppa]

ackerK']This posting is pretty old. Is this still true today??

Tried to do a search on 3Web newsgroup services on rfd but can't find any useful info (yet).


http://www.broadbandreports.com/forum/remark,14775580

[silhu]

Does any one know what are the dial up numbers of 3 Web in Hamilton, ON.????