Is worldline (long distance company) good?

[myversa]

http://www.worldline.ca/

I am just wondering if anyone tried this service and if it's good deal?

Any good long distance call deal there?

Thanks.

[ipxxx]

:arrowu:
Bump

My friend says that calling from Ottawa -> Timmins there is a slight delay (you talk and there is dead air for a few seconds almost like you didn't say anything and then all of a sudden the person on the other side will reply).

Just wondering if anyone can share their experiences here regarding worldline...I'd most likely be making calls from Ottawa -> Toronto/Hamilton/Ancaster/Brantford.

Thanks!

[sunnybono]

Although you have posted this question in the wrong forum, I will give you my $0.02 worth!!!!

I don't think its that great of a deal. I use onlinetel for all of my LD within ontario and it's about $37/year (father inlaw pays for it, I just use it:lol: :lol: ). However for the rest of the LD calling (within Canada, The US, The UK, Sweden & India) I use babatel. Their rates are decent!!!!

sk

[ipxxx]

Although you have posted this question in the wrong forum, I will give you my $0.02 worth!!!!

Haha oops! I guess I shouldn't have bumped...Didn't realize it was in the wrong forum...I just searched for worldline and this post reflected almost exactly what I was looking for

Anyways thanks for the info on OnlineTel...I read some of their "features" and they give you this plan for $37.50 but then they have these restrictions:

· Up to 30 FREE minutes per call
· Up to 200 FREE calls per month

I'm not sure how long my calls will be or how often...restrictions like this however don't make their offer too appealing when compared to worldline...

[evilserge]

I cancelled my worldline service a few weeks ago.
I was a subscriber for a year, but in the past few months the quality has degraded. It was so bad that both ends couldn't hear each.

the worst part about this, when I called in to cancel the csr just asked for my phone number... and that was about it. so i was able to cancel my service with just a phone number and no identification.

avoid worldline. do what I did, get a rogers retentions plan and add the 1000 canadian LD minutes for $5.

hope this post helped.

[abapaz]

The best long distance deal:

http://www.worldline.ca/en/ottawa/index.html

I am satisfied with their service for more than 1 yr now. Well worth paying 4$

[tszying18]

did anyone try to use worldline services with their Cell phone?
They claimed that there are call to cell phone is no extra charges for the long distance call. I will be working in Kitchener for a year so I will call back to Toronto frequently.

[dialnow]

sure. wordline good in cell phone.

but calling access number will cost your air-time.

Unless you put access number into your my5

[xianzhong]

Although you have posted this question in the wrong forum, I will give you my $0.02 worth!!!!

I don't think its that great of a deal. I use onlinetel for all of my LD within ontario and it's about $37/year (father inlaw pays for it, I just use it:lol: :lol: ). However for the rest of the LD calling (within Canada, The US, The UK, Sweden & India) I use babatel. Their rates are decent!!!!

sk


Onlinetel is owned by Worldline. Onlinetel is just a more restricted version of Worldline services. So, just go with Wordline.

It's hilarious, if you go to the Onlinetel.com website, they advertise their 10-11-295 number and at that site is says provided by Worldline International.

Also, another tip, if you plan to get dial up internet services from Worldline, just go to 295.ca It's half the price and the EXACT same service. It's the same access numbers, system, etc.

[Reece]

So this has been my experience with Worldline:

My boyfriend has been using the company for years with no complaints. After about a year of not using it he decided to cancel his subscription with the idea of starting it up again when he needed it. The other day he received a voice mail on his phone from someone at Worldline asking him to update his account because the credit card he has on file has expired. He canceled the membership 10 months earlier. He called up the customer service line and explains this to them. They ask him what his cancellation number was. The person he asked to cancel never gave him one. At this point he's tired of explaining to them that he canceled (10 min into the call) so he asks them to cancel it now and just put an end to everything. The guy at the other end says "well you owe us $13 so we cant cancel". They have already taken money off of his credit card until the money was cut off and he was ready to walk away and now they are asking for $13. He asked again to cancel and then asked for the cancellation number so it wouldn't happen again and the guy refused. My boyfriend then demanded to talk to the supervisor and when he did the supervisor said its policy for their employees to give out cancellation numbers (which apparently they want you to remember about a year later if they ever screw up and don't cancel....which come to think of it doesn't make much sense because if they didn't actually cancel it when he asked them to, a cancellation number would not pop up on the screen for them to give and there is no way the computer would revert a cancellation. ) So basically the Supervisor was saying that its my boyfriends problem that his account wasn't canceled. Again my boyfriend asks for his account to be closed and for the precious number. The Supervisor says no and that he owes them $13....even after they took at least $40 from him. He refuses out of principle. The super' then tells him the they will send it to collections and that they will trace back to the day that he said he called (which my bf never specified because why would he remember the exact date) and listen to the call he made to the customer service person to prove he didn't cancel...I used to work a CSR on one of the biggest online dating sites and I know how call centers work and how CSRs live for drama with clients but this was ridiculous. Horrible customer service, empty threats about taking him to court... all over $13 that they have already taken from him twice over by not canceling his account in the first place.

In conclusion. Worldline does not know the first thing about customer service and should be avoided.

[jello_bob]

So this has been my experience with Worldline:

My boyfriend has been using the company for years with no complaints. After about a year of not using it he decided to cancel his subscription with the idea of starting it up again when he needed it. The other day he received a voice mail on his phone from someone at Worldline asking him to update his account because the credit card he has on file has expired. He canceled the membership 10 months earlier. He called up the customer service line and explains this to them. They ask him what his cancellation number was. The person he asked to cancel never gave him one. At this point he's tired of explaining to them that he canceled (10 min into the call) so he asks them to cancel it now and just put an end to everything. The guy at the other end says "well you owe us $13 so we cant cancel". They have already taken money off of his credit card until the money was cut off and he was ready to walk away and now they are asking for $13. He asked again to cancel and then asked for the cancellation number so it wouldn't happen again and the guy refused. My boyfriend then demanded to talk to the supervisor and when he did the supervisor said its policy for their employees to give out cancellation numbers (which apparently they want you to remember about a year later if they ever screw up and don't cancel....which come to think of it doesn't make much sense because if they didn't actually cancel it when he asked them to, a cancellation number would not pop up on the screen for them to give and there is no way the computer would revert a cancellation. ) So basically the Supervisor was saying that its my boyfriends problem that his account wasn't canceled. Again my boyfriend asks for his account to be closed and for the precious number. The Supervisor says no and that he owes them $13....even after they took at least $40 from him. He refuses out of principle. The super' then tells him the they will send it to collections and that they will trace back to the day that he said he called (which my bf never specified because why would he remember the exact date) and listen to the call he made to the customer service person to prove he didn't cancel...I used to work a CSR on one of the biggest online dating sites and I know how call centers work and how CSRs live for drama with clients but this was ridiculous. Horrible customer service, empty threats about taking him to court... all over $13 that they have already taken from him twice over by not canceling his account in the first place.

In conclusion. Worldline does not know the first thing about customer service and should be avoided.


Sorry to revive a dead thread but I thought I'd share my experience with Worldline customer service as well:

The prices for the services are good, great in fact if you make use of the $13.95 unlimited worldwide talk plan to it's fullest value and the fact that their internet has no bandwidth cap.

HOWEVER,

I have to concur with the person above. Their customer service is ridiculously bad. I've worked for the devil (ie. Rogers) and their customer service representatives, although some may argue otherwise, are very well-trained compared to what Worldline offers. My first time calling them, the service rep had me waiting for almost 15 minutes while he "pulled up my file". I don't know what sort of computer software or record-keeping system they use but he must have had me on hold for the first 15 minutes of my conversation before we actually got to my problem. I was calling to ADD a service to my line and it took this long to get it done. He seemed very untrained on the other end and it was a very unprofessional experience.

I haven't experienced problems with their service yet and thus haven't had reason to call in and sort anything else out... I will admit though, I'd rather troubleshoot any problems I did have on my own rather than having to deal with the incompetence on the other end of the line when dealing with their customer service. I understand mine MAY have been an isolated experience but the same issue as above, no security questions were asked to verify my identity.

Either their practices as a company are very poor or they need to do a better job when hiring/training employees. I felt like the person on the other end was working out of their basement and not in a professional call centre atmosphere. Cutting costs is great but please offer customers an experience that they will reflect positively on. Has no one ever told them their customer service is deplorable??

[manmanny]

http://www.worldline.ca/

I am just wondering if anyone tried this service and if it's good deal?

Any good long distance call deal there?

Thanks.

Yes. Its part of The Fibernetics Group of Companies.

[cheap1skate]

... I have to concur with the person above. Their customer service is ridiculously bad. I've worked for the devil (ie. Rogers) and their customer service representatives, although some may argue otherwise, are very well-trained compared to what Worldline offers. My first time calling them, the service rep had me waiting for almost 15 minutes while he "pulled up my file". ...

I haven't experienced problems with their service yet and thus haven't had reason to call in and sort anything else out... I will admit though, I'd rather troubleshoot any problems I did have on my own rather than having to deal with the incompetence on the other end of the line when dealing with their customer service.

Thanks for the warning. I have had Worldline long distance for several years and find it's good value for the money. At that price I put up with occasional voice glitches and outages. Just use YAK instead if it's urgent. It often helps get the call thru if I start keying in the called number b4 the voice announcement ends.

[dagambler]

I've been with Worldline long distance for about five years. I have it on my cell and landline. For $3.95 for two lines, it's a bargain. I've never had any kind of issue and I can't tell the difference between a direct phone call and using Worldline. I haven't really had to deal with customer service. My only complaint is that I was supposed to get two months free for referring someone and I never got the credit. I couldn't be bothered to call about it.

I'd like to learn more about the landline and internet combo. I'd love to drop a couple services from Rogers but I'd like to hear more reviews first.

[Bennett0511]

I have had worldline for about 6 or more years now and I love it. I did have an incidence a few years ago when I couldn't reach my daughter who was in the States at that time but they finally fixed the problem. I have their international plan but two of my kids have their Canadian plan. What I like also that it can be linked to your cell phone. My kids are only using it on their cell phone. Where else are you going to get such low rates. I have told all my family about this company. Worth it!!!

[infamouskid]

i took a pass on wordline after 3 years of service as i notice service degradation.
i now use freephoneline.ca and voip.ms for all my calling.

[dagambler]

I've been with Worldline long distance for about five years. I have it on my cell and landline. For $3.95 for two lines, it's a bargain. I've never had any kind of issue and I can't tell the difference between a direct phone call and using Worldline. I haven't really had to deal with customer service. My only complaint is that I was supposed to get two months free for referring someone and I never got the credit. I couldn't be bothered to call about it.

I'd like to learn more about the landline and internet combo. I'd love to drop a couple services from Rogers but I'd like to hear more reviews first.

I just wanted to add something that happened today. I called to update my address and they said that there was a $10 fee to change the address I have on file. I just advised them that they could continue to have the wrong address and ended the call.

[sbeaudet13]

My experience with Worldline was not very good. I also had issues with call quality (from Ottawa to Montreal) and very unhelpful customer service. I finally called to cancel their service and even though I was first in queue, it still took over 30 min to speak with a customer service agent. They apparently have one (or less?) CSR manning the phones. I also cancelled their service a week too late, they had already charged my credit card for another year of service. As per their terms and conditions, no refunds so I'm out of pocket $65, but cancelled anyway.

[aprilmay]

We have been with this company for about 5 years. Sometimes it is hard to hear but mostly is ok for the 3.95 a month for 2 numbers.
My beef is that you can never reach anyone in Cambridge Ontario. They advertise they are 100% Canadian. They forgot to mention their call centre is in the Dominican Republic. No offence, but many times I can not understand them nor them me.

[pamcasual]

I have used worldline for a few years and have cancelled it for several reasons.
It usually takes 5 or 6 attempts to actually get connected to the number you are calling (so a big waste of your time).
When you do get through, quite often there is so much static on the line that you have to call back again.
There is an annual fee of $11.20 on top of the monthly fee of just under $5 for calling in only Canada.
If you call the so called customer service #, their employees are morons and it is impossible to talk to a supervisor. I waited all day for a call back from William today that never came (to discuss the fact that I cancelled my service but they have continued to charge me)!!

Through Telus it is $6/mth for 300 anytime minutes to Canada and the US with no annual fee and no need to dial an access code number (which you have to do with worldline). So a much better deal for me.

[68biscayne]

Worldline, 295.ca, FPL (now fongo), onlinetel, 1011295 are all owned by the same company. I started with Freephoneline (upgraded to Dell Voice when they launched it and have worldline home phone and internet.
I have had it go out once or twice on me but nothing major (even got credited when i called to complain)
I had their long distance (the cheap one at 3.95$) and that got credited to my home phone and internet wheni signed up about year ago.
The CSR's quality has gone down a little, but when thye escalated my last issue, i got someone in their Canadian office that called me. 15 minutes later every thing was working properly agian. Turned out the person i spoke to first (their first tier of support) did have access to all the tools that the higher tech guys have.

[s20Merlin]

So this has been my experience with Worldline:

My boyfriend has been using the company for years with no complaints. After about a year of not using it he decided to cancel his subscription with the idea of starting it up again when he needed it. The other day he received a voice mail on his phone from someone at Worldline asking him to update his account because the credit card he has on file has expired. He canceled the membership 10 months earlier. He called up the customer service line and explains this to them. They ask him what his cancellation number was. The person he asked to cancel never gave him one. At this point he's tired of explaining to them that he canceled (10 min into the call) so he asks them to cancel it now and just put an end to everything. The guy at the other end says "well you owe us $13 so we cant cancel". They have already taken money off of his credit card until the money was cut off and he was ready to walk away and now they are asking for $13. He asked again to cancel and then asked for the cancellation number so it wouldn't happen again and the guy refused. My boyfriend then demanded to talk to the supervisor and when he did the supervisor said its policy for their employees to give out cancellation numbers (which apparently they want you to remember about a year later if they ever screw up and don't cancel....which come to think of it doesn't make much sense because if they didn't actually cancel it when he asked them to, a cancellation number would not pop up on the screen for them to give and there is no way the computer would revert a cancellation. ) So basically the Supervisor was saying that its my boyfriends problem that his account wasn't canceled. Again my boyfriend asks for his account to be closed and for the precious number. The Supervisor says no and that he owes them $13....even after they took at least $40 from him. He refuses out of principle. The super' then tells him the they will send it to collections and that they will trace back to the day that he said he called (which my bf never specified because why would he remember the exact date) and listen to the call he made to the customer service person to prove he didn't cancel...I used to work a CSR on one of the biggest online dating sites and I know how call centers work and how CSRs live for drama with clients but this was ridiculous. Horrible customer service, empty threats about taking him to court... all over $13 that they have already taken from him twice over by not canceling his account in the first place.

In conclusion. Worldline does not know the first thing about customer service and should be avoided.


This exact same thing happened to me. I got a voicemail telling me to call them, so I did to cancel my subscription. The CSR was very sneaky, not telling me anything about these charges and that to close it I had to give them the new expire date. They then charged me 16$ without telling and then cancelled my account.

Avoid dealing with them. Also, delay in the voice in long distance calls is very annoying and much longer then regular line or VOIP.

[infamouskid]

worldline is now a part of the http://www.fibernetics.ca/ family.

[pugvader]

STAY AWAY FORM THIS COMPANY!!!!

I made the huge mistake of signing up for Worldline's bundle. I paid the "first and last month" for a total of $124.19 charged to my credit card on August 2nd 2011. I gave them 2 weeks notice when to come set up the services as I was moving in to our new place- so they were to come on Agust 15th. Both my husband and I work form home, so I had to ensure the services would be set up on time. Not only did they NOT show up to install the services, but when I called them they hadn't even set up the account properly. The agents could not find me in their records- although they had NO problem charging my credit card for $124 2 weeks before that! It took me over 2 months- countless emails and phone calls, to finally get a manager to call me back...and guess what!?!?! ONLY after I had already filed a charge back with my credit card company as Worldline continued to bill my credit card monthly for $62.00 for a service they never even installed!!!

After speaking with Mike, the "manager" at Worldline.ca (and only one that speaks fluent English...their call centre is in the Carribean). He tried to make it right. He said he could refund me for the months that had been taken off my credit card when the services were never installed AND/OR give me the month of November's service free for the hassle and aggravation. Now I work in Customer Service, and he was really trying to make an effort to keep my business, even though I was already going through the charge back process, I asked Mike at Worldline to send me all this in writing in an email- which he did. With this done, and the resolution in writing, I thought I would give it another shot~ my 2ND mistake! They finally set up the services, and all was good up until January. They claim 5mbsp speed...*****!! We did the speed test over and over and we were lucky if we had a 1/2 mbsp!! I contacted Worldline over and over because of incredibly slow connections, and times when we lost the connection completely for hours (btw- you have NO phone when this happens, as it is Voip). Worldline continued to do nothing. There was no technical support at all, and no accountability as to the slow or non existant connection. Their live chat on their website worldline.ca only works if you want to sign up for service and give them money.

My husband and I bought a house and were scheduled to move on August 2012. On July 20th, I contacted Worldline to advise them that I was giving them 30 days notice of non renewal of my services. My last month had already been paid for in August 2011 when I signed up for the services. Worldline tells me that my services were connected in October, so therefor I was getting out of my contract early and there would be penalty fees!!! I argued with them that my services were set up in August 2011 when they charged my credit card first and last in the amount of $124- and that I was charged for 2 months after that for this services, and that I was not to be penalized for their incompetence....I signed up in August, and paid for August, September and October before they gave me a month for free for all the hassle mentioned above.

I sent a detailed email to Mike at Worldline expressing my anger and discontent, and forwarding him the email he sent me in November about not charging for the month. He said he would look into the matter and call me back....well he did NOT call me back! In fact, that DAY Worldline charged my credit card for the month of August 2012(even though it was already paid for in my first and last month). I was livid! To make matters worst, I get an email from Worldline days later saying that they have cancelled my services immediately for non payment for the month of November...you know- the free month Mike gave me for the hassle I endured and to cancel my charge back! So now I paid for the last month AGAIN, and Worldline has cut off my services 1 month early! I had had enough, I drove into work for the last 3 weeks for work as I had no internet for August.

We moved into our new home mid August, and have Bell Fibe (OMG!! Now THAT is fast internet!)...I got my credit card statement last week...yeah- Worldline charged my for services from August to September!!! Can you believe these ignorant idiots!!!! They cancel MY service 1 month early and have the balls to continue charging my credit card! Of course, as usual I cannot get in touch with ANYONE at Worldline. They will not return my multitude of emails or calls. I have contacted my credit card company for a charge back...again! What a complete hassle....this company is only good to take your money- they do not provide the services they claims, and when they do it is SOOO much slower than advertised, they fraudulently take money from your account, and cancel your services whenever they want and hide behind computers!

STAY AWAY! FAR FAR AWAY FROM Worldline.....rip off company

[68biscayne]

We have been with this company for about 5 years. Sometimes it is hard to hear but mostly is ok for the 3.95 a month for 2 numbers.
My beef is that you can never reach anyone in Cambridge Ontario. They advertise they are 100% Canadian. They forgot to mention their call centre is in the Dominican Republic. No offence, but many times I can not understand them nor them me.

I don't know if you are aware of this, but when you call into a company's call center, if you request to speak to someone in Canada, they are legaly obligated to transfer you to someone in Canada.

[rifraf2001]

This is the most unethical company I've ever had the displeasure of dealing with. After reading some of the other posts it is clear to me that most of the same issues I've had are typical to theirs which lead me to believe that they are aware of there problems. This also leads me to believe that they are committing fraud, as they are not acting to change there customer service and bill issues. I have had many problems over the last number of years with them but like others I put up with them for the cheap services they offer. But I can no longer put up with them after calling to renew my account (because I won't let them have my credit card number again) I was trying to confirm my information with them when the customer service rep hung up on me. After trying many times to call them back they keep dropping my call. At this time no money saved is worth this kind of abuse. It is now my mission to post on any board I can find to expose them for what they are.