Home Depot - returning stuff

[Downcountry]

Anyone know if one can return stuff to Home Depot after 90 days have expired? I bought 2 fluorescent light fixtures and in my usual procrastinating fashion, I only tried to install them yesterday. They don't quite work - i.e. it's the type of cheap fixture that you have to tap or hit the fixture to get it to work. What is the deal with these types of fixtures? Is that considered normal operating procedure? SHould I just take them down and take them back in? In addition the fluorescent bulbs I got give off a terribly un-natural light. Can I return those as well? Should I just tell them this and ask for a refund or what is the best way to approach this?

[jm1]

If you don't have a receipt and are okay with this ethically, you can return them and say you paid cash for them and no longer have the receipt. They will then give you store credit for the lowest price it was sold at. However, they might have tightened up this policy. Also, I was behind this guy at the return counter who was told he was flagged and needed a manager to authorize his return because he had returned too many things without a receipt, so you can't do this very often.

Considering you bought two of them and they operate the same, I would suggest something is probably wrong with your installation. No, you shouldn't need to touch the fixture, just flip the switch or press the button, depending on your fixture. Maybe your wire connections aren't tight enough (if direct connect). If they use tubes, maybe the tubes aren't in correctly (you have to push them in, then rotate the tubes).

[patrob]

Anyone know if one can return stuff to Home Depot after 90 days have expired? I bought 2 fluorescent light fixtures and in my usual procrastinating fashion, I only tried to install them yesterday. They don't quite work - i.e. it's the type of cheap fixture that you have to tap or hit the fixture to get it to work. What is the deal with these types of fixtures? Is that considered normal operating procedure? SHould I just take them down and take them back in? In addition the fluorescent bulbs I got give off a terribly un-natural light. Can I return those as well? Should I just tell them this and ask for a refund or what is the best way to approach this?

As long as you have your receipt you can return it. You will probably get store credit which you can use for something else.

[Downcountry]

I have the receipt but noticed yesterday a 90 day return thing. My background is engineering and I have done woring before so that is not the problem. It is a ceiling mount fixture with 24" flurescent tubes. I will give it a try to return and see what they say about the 90 days. I'll try also for the bulns themselves because of the awfull glow they give off...




If you don't have a receipt and are okay with this ethically, you can return them and say you paid cash for them and no longer have the receipt. They will then give you store credit for the lowest price it was sold at. However, they might have tightened up this policy. Also, I was behind this guy at the return counter who was told he was flagged and needed a manager to authorize his return because he had returned too many things without a receipt, so you can't do this very often.

Considering you bought two of them and they operate the same, I would suggest something is probably wrong with your installation. No, you shouldn't need to touch the fixture, just flip the switch or press the button, depending on your fixture. Maybe your wire connections aren't tight enough (if direct connect). If they use tubes, maybe the tubes aren't in correctly (you have to push them in, then rotate the tubes).

[Downcountry]

I have the receipt so will try. I'll try to get a better fixture this time...


As long as you have your receipt you can return it. You will probably get store credit which you can use for something else.

[Jay-c]

Also, I was behind this guy at the return counter who was told he was flagged and needed a manager to authorize his return because he had returned too many things without a receipt, so you can't do this very often.

I returned something yesterday without a receipt (lost it) - and they didn't ask for ID, which appears to be hit-and-miss... sometimes they ask for it (when you don't have receipt), sometimes they do. Value of yesterday's return was $35 or so. So not sure if there's a $ threshold for ID requirement. I know for certain that I've returned stuff of higher value without the receipt and haven't been asked for ID on those occasions as well