Shipping Problem!

[Table21]

Hey, about 2 weeks ago I shipped a HD3870 to tonloc on this forum. Now according to the tracking number the package was delivered. However tonloc never got it.

Now, the mistake I made was that I insured the package however I forgot to include signature. So what I am guessing happened was the postman placed it in the wrong mail box or what tonloc thinks was that someone stole it from his front door.

When I called Canada Post they said that the package was delivered and that if it was stolen from tonloc's house he should contact his home owners insurance and have them covered the costs. However he believes that this will increase his rates and does not want to do it (also the deductible is most likely more that the cost of the card).

From what I have been told, marcusfox on this forum had a similar problem occur while shipping a keyboard to tonloc and was somehow able to get his money back.

Does anyone have any advice on how to deal with this problem, or how to get Canada Post to pay for the missing package?

[Tonloc]

One thing I would like to add is this,I had peviously mentioned to Table21 that I had had this problem with items being left at the front door go missing.For example the transaction MarcusFox and myself did.Now that was resolved and we are still on good terms.Now I do a lot of transactions and have lots of pacels being delivered to my house, I have called the local Canada Post supervisor to voice my concerns buy they still leave items at the door which they should not be doing.
Now I am not saying Table21 did anything wrong but as a seller it is his responibility to see that an item which he sells reaches it's destination,same as I always do with all my sales.And if the tables were turned I would be on the hook to reimburse Table21 or any other buyer period!
Yes I have also called Canada Post regarding this situation, but their reply is that they can only deal with the shipper not the receiver.
And puting this loss on my home owners insurance is not acceptable!

[felix]

I had this happen to me before also. Tracking showed received but I never got it (probably put in someone else's mailbox). Seller was able to get his money back and reimburse me.

[Mark099]

I ALWAYS send my packages with the instructions on the shipping label...

CARD FOR PICKUP

... especially if they live in an apartment or shared housing. The package will not even be left in a mailbox so there is no chance of it being put in the wrong box.

Sometimes, for a house I may use...

DO NOT SAFE DROP

... but "card for pickup" requires CP to ask for picture ID and a signature and is the safest option. DNSP means it will not be left at the front door if nobody is home.

EDIT: Tonloc,

You should have insisted that Table21 include any of the above instructions -- especially since you have had stuff stolen from your door step before. I am sure the CP supervisor that you talked to must have mentioned these delivery options to you. Just mentioning it to someone may not mean anything to them if the shipper doesn't know these instructions exist or what they might mean. Perhaps you need to share the blame. If nothing else, it will motivate you more to find out who's stealing from you.

[user01]

The person who is in charge of delivering stuff to my house is an Asian dude who always leaves my package inside the door. He seems to be very nice. He rings the bell and he leaves with a package on my booth door and even left a card there. He actually saves my time as I don't need to drive to Canada Post to pick it up so he's pretty much a nice guy

[Tonloc]

Table21 is an experianced trader , I don't think I have to tell him how he should ship or not ship!

[Mark099]

Table21 is an experianced trader , I don't think I have to tell him how he should ship or not ship!

Not everyone would be aware of CP's optional delivery instructions.

You are just as experienced, know about the DNSD or CFP, AND have a thief living close by or have an idiot mailman. What did you do to protect yourself or the seller?

How many neighbour's doors have you knocked on since the parcel went missing asking if it was delivered to them "accidently"?

Remember, CP is saying the parcel was successfully delivered. Most sellers would just walk away at this point. At least, Table21 is trying to find a solution that works best for everyone.

[Tonloc]

What did I do to protect myself?
I called Canada Post and expected them to do something about my complaint, that's what I did.
And you seem to be very up to date on all the shipping options and terms do you do this as a buisness?
Sorry I am not a familiar as yourself.
As for Table21 just walking away that's his option. But as for the parcel being succesfully delivered I think not. And if the tables were turned I would take the responsibility of reimbursing whom ever.As it stands Table21 has been taking care of this situation and no complaints.

[Mark099]

What did I do to protect myself?
I called Canada Post and expected them to do something about my complaint, that's what I did.
And you seem to be very up to date on all the shipping options and terms do you do this as a buisness?
Sorry I am not a familiar as yourself.
As for Table21 just walking away that's his option. But as for the parcel being succesfully delivered I think not. And if the tables were turned I would take the responsibility of reimbursing whom ever.As it stands Table21 has been taking care of this situation and no complaints.

You haven't talked to any neighbours?

My point, is I don't think you're giving Table21 enough credit for his efforts. Many sellers would have just walked away by now. Consider yourself lucky. In the meantime, you could make a bigger effort and talk to your neighbours. If nothing else, you can ask them to keep a look out for the future.

I think the whole insurance system is a joke. CP takes your money for insurance, safe drops the parcel, then won't cover the parcel if it gets stolen.

I also think the two of you need to bombard CP with the contention that the parcel was delivered to the wrong address. Make them "prove" it wasn't or allow the insurance claim.

P.S. I am not taking sides or trying to give you a hard time. I just think when two experienced traders do a deal both parties should share equal responsibility to achieve a successful trade. More so, in your case, because you have had stuff stolen in the past.

Good luck to you both.

[Composter]

I got a new phone from rogers, on the morning it was being delivered it said out for delivery at around 11:00 AM............ around 2:30 PM I checked online tracking and it said delivered at 2:14 PM! I thought WTF? 4:30PM that same day the lady across the street knocked on the door and said I think they left a package at my door by mistake.................wwwwfffeee

anything can happen........

[Happy13178]

Kinda crappy situation, but I don't think either person is necessarily at fault here. If Table hadn't shipped with tracking that would be something else, but if you knew you were having delivery issues and didn't ask him specifically to add the signature, thats not really his fault. Hopefully you guys can get this resolved.

[balou911]

over the years, ive had a few packages go to wrong houses, either by CP fault, or by sloppy handwriting of the sender.
a 3 looks like an 8, that sorta thing.

but "CARD FOR PICKUP" & "DO NOT SAFE DROP" are new to me.

my advice, split the cost, and think of it as an expensive lesson learned.

[Tonloc]

:) Issue has been resolved!

[brucedlx]

Good to hear. One time I had something shipped to my house (eBay) and it had a tracking number. The number said delivered to my house, but I saw nothing. It was January. Come march, the snow had melted, and I found the package in a soaked cardboard box on my SIDE GARAGE DOORSTEP which I never use lol.

Luckily it was well packaged in plastic bags + a box so the contents were ok. PHEW!!

[Mark099]

How was this resolved???

[niio]

ya how?

[Mark099]

ya how?

Table gave Tonloc his money back. That is why Tonloc is happy. Tonloc never even tried to find out what happened at his end -- idiot Canada Post employee or a stealing neighbour???

I give credit to Table for taking a huge loss. Not many people would....

[FlintBlade]

Table gave Tonloc his money back. That is why Tonloc is happy. Tonloc never even tried to find out what happened at his end -- idiot Canada Post employee or a stealing neighbour???

I give credit to Table for taking a huge loss. Not many people would....

So how exactly did this all happen. Was Table instructed too ship it with a signature, I believe that's an additional $1. From reading most of the posts it seems as though Tonloc has had other packages stolen and knew about this risk. He also never told Table about this issue and that table should use extra measures too ensure the packages safety - such as shipping with insurance, signature etc.

From the looks of it, Tonloc just had the package shipped and hoped it would arrive ok. Meaning in no way would this be tables fault. Why should he pay for a card that was stolen from Tonloc. Especially when tonloc used no precautions too prevent a known issue from happening again.

I'll definitely give props too table for being a magnificent online trade. I think what he did was way too good.

[Mark099]

I wouldn't have given Tonloc a cent man. It was his fault that the package was stolen. He had this happen too him twice before and NOTHING too go about rectifying this too ensure it never happens again. He didn't let Table know about this and never took any precautions.

In NO way was this tables fault at all and he should not have had too refund Tonloc anything. Plus, the fact that this was a known issue for Tonloc just further indicates that Tonloc should be the one at fault.

I'll give some props too Table for being a magnificent trade. As for Tonloc, well let's just say theres even more reason too avoid doing business with him.

I think Tonloc may have mentioned something to Table about stuff being stolen before, but I don't think he emphasized it enough or offered any suggestions (or take any action) to prevent it from happening again.

If it happens again, I have a feeling that Tonloc will be left holding the bag. Hopefully, it won't be anything expensive. All sellers to Tonloc should definitely use CARD FOR PICKUP when shipping to him.

[sassysue]

This kinda happening to me also been waiting for like 1 week and a bit now he forgot my name and he said my bro will send it out sinse hes in the army or something like that and i only live 1 hour away!!!

[Table21]

This kinda happening to me also been waiting for like 1 week and a bit now he forgot my name and he said my bro will send it out sinse hes in the army or something like that and i only live 1 hour away!!!

shipped a while ago

[FlintBlade]

This kinda happening to me also been waiting for like 1 week and a bit now he forgot my name and he said my bro will send it out sinse hes in the army or something like that and i only live 1 hour away!!!

Ya his brother fails at the whole shipping thing. Took him four days too mail out my ram + P5E. But, I still got everything in perfect working order. Was just late and for the most part, was not Table21's fault.

People are busy sometimes I suppose.

[sassysue]

well he shipped it after like 2 weeks i finally got it kinda bad when we only live 45 minutes apart i feel that it came from china for all i no!!


maybe u shouldn't not sell anything till u are home for more faster service!:lol:

[aimfox]

Table gave Tonloc his money back. That is why Tonloc is happy. Tonloc never even tried to find out what happened at his end -- idiot Canada Post employee or a stealing neighbour???

I give credit to Table for taking a huge loss. Not many people would....

Table gets the respect

[Setz]

Table gets the respect

+1 for Table

I've never had this problem as I am usually home when I get deliveries, but on some occasions they'd leave it with my neighbor if I am out, but they know it's for me since my name would be on it.

[supers-box390]

Table gave Tonloc his money back. That is why Tonloc is happy. Tonloc never even tried to find out what happened at his end -- idiot Canada Post employee or a stealing neighbour???

I give credit to Table for taking a huge loss. Not many people would....

I almost guarantee this ****er took the card and stuck around trying to get money out of it. Am I to understand Table21 is without the 3870 AND the cash? That's ****ed. Table21 you rock bro.

[Ruffy]

You shouldn't assume anything without solid proof. For all we know maybe he lives in a sketchy neighbourhood and his neighbour is stealing from him. You shouldn't leave any delivery on the front where it's accessible to the public.

[Rai_Polo]

I live in the hood and have had my hood rat neighbours (from the barber shop downstairs) try to steal my packages before.

Thieves should be shot.

Props to you table, that shows character. I'll remember that next time we deal.