[Merged] Telus Retention Plan..

[mallard13]

I got offered the same plan. I'm also coming from the EPP 17.30. I think it's fair given what I've heard about Telus really clamping down on offering freebies. Something like 1/3 of the value of the plan is the best they can give out in freebies.

On the other hand, it's hard to compare the EPP17.30 to the Voice 25 plan (what you have above) because you get unlimited text and 100 extra AT minutes. Overall, I decided to just get CID included and gave up my loyalty LD minutes. I'll be using Skype's Skype to Go service instead. It works out to be much cheaper than the LD minutes from any of the major carriers.

I just got off the phone with Telus retentions. The best they would do is a BC Voice 25 variant, which (compared to my Supertalk 18) does not include CID or CF, but has 100 more AT minutes, unlimited texting & 6pm E/W. CID would be an optional $5 add-on (special price instead of $8 :rolleyes:). So, I have to decide whether to keep my Supertalk 18 + SAF +911 = $25.45 or go with the Voice 25 without CID for $25 or add CID for $30, all + taxes. :confused:
Of course, all my hard-earned 'Loyalty' (over 6 years with no new phones) add-ons will disappear either way. :cry:

[omgreo]

If you talk to retentions (try another agent), they can probably give you at least CID for free. I don't know about CF though. They didn't want to budge at all on anything beyond 1 add-on.

Also, I don't understand how the cost of CID goes up over time. It used to be $7/mo but now it's $8/mo.

[icemasta]

I think I am on an older plan....SuperTalk 15....

I think you just ran into a bad rep....the rep I talked to was great...I was negotiating a new deal that I saw on RFD and he gave me a lot of the stuff I asked for...except unlimited incoming...he said he would lose his job if he gave that! Hhaha...

I think his name was Mark if that helps......

I'm on Super Talk 10 and trying to get any freebies to next to impossible. The reps I've talked to have been useless especially when I have valid points. Its always your plan is too rich..... I'm paying $10+7.70+5 for ST10 + Unlimited Text and all I wanted from them is to throw in Caller ID. My contracts done in a year and I'll prob. give up my plan and switch that line to Mobi.

Telus reps however were great early last year with them offering great advice and did try their best to help but their CS has been dropping A LOT. It is nice that they have all these fair policies such as the cancellation fees in place.....however only for new and resigning customers.


If you talk to retentions (try another agent), they can probably give you at least CID for free. I don't know about CF though. They didn't want to budge at all on anything beyond 1 add-on.

Also, I don't understand how the cost of CID goes up over time. It used to be $7/mo but now it's $8/mo.

+1.... I even brought it up with one rep and lets say the rep didn't have anything to say other than that's the price. Caller ID doesn't need new and expensive equipment to function...how could it cost more other than wanting to gouge customers.

[mallard13]

If you talk to retentions (try another agent), they can probably give you at least CID for free. I don't know about CF though. They didn't want to budge at all on anything beyond 1 add-on.

Also, I don't understand how the cost of CID goes up over time. It used to be $7/mo but now it's $8/mo.

I'm not too optimistic about getting CID free & I've never used CF (no land line). I've already talked to 2 different retentions reps, but I will give it one more try when I phone on May 4th, at the end of my contract. The last rep was at least kind enough to tell me that I had to call Telus at the end of the contract to remove the 'Loyalty Package'. Otherwise I would be charged $15/mo. (IIRC) for it. I had assumed that the package would automatically expire at the end of the contract. Just another source of revenue, I guess.

CID now appears to be an 'add-on' to most (all?) basic plans, so I see the cost increase as another way to generate more revenue. I'm likely to drop the CID & go to the next gen iPhone, whenever it shows up. This will be easier, since the options I have are both month-month. Then, since 'Loyalty' appears to mean nothing to Telus, I can also 'shop around' to see who will give me the best deal.

[schmoey]

Contract expired back in December 2010, was on EPP 17.30 but was told that they couldn't renew it, so I called them and the retentions lady at the time put me on this plan:

Voice 25 - unltd msg
200min
unlimited text, picture, video messaging
E/W 6PM
VM3, call fwd, conference calling
CID ($8 less $3 discount = $5)
= $30/mo

Which was "okay" I guess. Basically $5 more than my old plan and all I got extra was the ability to use multimedia messaging. Wasn't on contract.

I noticed that the Motorola Defy popped up within the past while, which to me is probably the best Android phone they have that doesn't have the $50 voice+data plan requirement.

Called LNR yesterday, the rep wouldn't budge to reduce my monthly bill (saying how they were already giving me a plan that isn't offered in BC etc.) but offered to waive the $25 service fee for when I did decide to renew. Decided to not settle for it, and tried calling again today. Asked to get CID free for the 3 yr contract and the rep said yes! He also put me on the Saskatchewan variation of Voice 25 i.e. 300min instead of 200min so that was a plus. Tried asking to get the Defy for free (using the fact that it's free on a 3yr in the team webstore) but no dice there. Oh well.

So all in all, got +100min for $5/mo less than what I've been paying for the past 4-5months. Pretty happy about my luck with LNR this time around!

[mgbdragon]

so was all ready to sign wife up for new 3 year contract for $50 and extend my contract for 1 year for $25 while continuing to use my BB. I get another hard ass at LNR who states that I can't continue my current EPP 17.30 with LD and CID, I can't get a 1 year contract without getting a new handset, and I can't get the $25 deal unless I'm on contract. Are you serious!

Also condescending enough to say that they are already making a exception by allowing me to use a plan from another province and agreed that loyalty is only with CID. Just because they keep raising the price of it, doesn't make it a loyalty perk.

This is just sad. Next good Mobilcity/Wnd promotion (or even Robbers), We're gone. Here since Clearnet days and loyalty is only worth CID and only if under contract.

[mallard13]

so was all ready to sign wife up for new 3 year contract for $50 and extend my contract for 1 year for $25 while continuing to use my BB. I get another hard ass at LNR who states that I can't continue my current EPP 17.30 with LD and CID, I can't get a 1 year contract without getting a new handset, and I can't get the $25 deal unless I'm on contract. Are you serious!

Also condescending enough to say that they are already making a exception by allowing me to use a plan from another province and agreed that loyalty is only with CID. Just because they keep raising the price of it, doesn't make it a loyalty perk.

This is just sad. Next good Mobilcity/Wnd promotion (or even Robbers), We're gone. Here since Clearnet days and loyalty is only worth CID and only if under contract.

+1

I ended up taking the SK Voice 25 that was offered to me, w/o the $5 CID or $5 LD. Of course all my Loyalty add-ons have now 'disappeared'. :( So much for 'Loyalty' to Telus.
OTOH, it is month-month, so I can jump ship quickly.

mgbdragon, I'm a little surprised that you couldn't get the SK Voice 25 on a month-month. Also, I'm pretty sure that you could have continued your EPP 17.30 month-month, but without any of the 'Loyalty' add-ons.

[mgbdragon]

+1

I ended up taking the SK Voice 25 that was offered to me, w/o the $5 CID or $5 LD. Of course all my Loyalty add-ons have now 'disappeared'. :( So much for 'Loyalty' to Telus.
OTOH, it is month-month, so I can jump ship quickly.

mgbdragon, I'm a little surprised that you couldn't get the SK Voice 25 on a month-month. Also, I'm pretty sure that you could have continued your EPP 17.30 month-month, but without any of the 'Loyalty' add-ons.

I can continue EPP 17.30 (+SAF) minus CID and LD, but was looking for some texting.

[krarvind]

I can continue EPP 17.30 (+SAF) minus CID and LD, but was looking for some texting.
Suggest you ask for Super Talk 15 which they can still offer. it includes CID, VM and CF ( 3000 mins). If they don't allow you that, change carriers.

[tshore]

Has anyone been able to get extra data? I have been with Telus since 1999 and I'm no longer on a contract. I want an iPhone 4 and the Voice and Data Flex 55+ plan. On top of that plan, they offered me Caller ID and 100 LD mins. They absolutely would not budge on the 2GB of data (the plan includes 1GB). I'd love to hear from anyone who was able to get extra data as part of a retention offer.

Thank you.

[omgreo]

so was all ready to sign wife up for new 3 year contract for $50 and extend my contract for 1 year for $25 while continuing to use my BB. I get another hard ass at LNR who states that I can't continue my current EPP 17.30 with LD and CID, I can't get a 1 year contract without getting a new handset, and I can't get the $25 deal unless I'm on contract. Are you serious!

Also condescending enough to say that they are already making a exception by allowing me to use a plan from another province and agreed that loyalty is only with CID. Just because they keep raising the price of it, doesn't make it a loyalty perk.

This is just sad. Next good Mobilcity/Wnd promotion (or even Robbers), We're gone. Here since Clearnet days and loyalty is only worth CID and only if under contract.

The EPP17.30 is no longer valid according to the reps I spoke with. However, that's not a big deal as the Voice 25 plan is better and costs the same because it includes SAF/911. Also, you can just agree to get a new handset (say you'll go to a Telus store) and just never go. They don't follow up. I was offered the INQ Chat 3G for free with 1 yr contract so I chose to get that instead. Since it's free, you don't have to use it if you don't want to and you can even sell it for a quick profit. Just activate the SIM card and put the card in whatever you're using now.

[mallard13]

The EPP17.30 is no longer valid according to the reps I spoke with. However, that's not a big deal as the Voice 25 plan is better and costs the same because it includes SAF/911. Also, you can just agree to get a new handset (say you'll go to a Telus store) and just never go. They don't follow up. I was offered the INQ Chat 3G for free with 1 yr contract so I chose to get that instead. Since it's free, you don't have to use it if you don't want to and you can even sell it for a quick profit. Just activate the SIM card and put the card in whatever you're using now.

As I have previously posted, the SK Voice 25 doesn't have CID or CF included, so there's a bit of a trade-off. Having said that, on balance, for me, the SK Voice 25 was better than my 'old' Supertalk 18, so I changed.

More importantly, I wasn't 'forced' into a new handset & am month-to-month with the SK Voice 25. This gives me the option of upgrading to the new iPhone (with any carrier) whenever it appears, without having to pay an early termination fee. As I understood it, accepting a new handset would have required my signing up for at least a year. That means that I would likely have to pay an early termination fee were I to upgrade before the end of the contract. As always, YMMV

[omgreo]

As I have previously posted, the SK Voice 25 doesn't have CID or CF included, so there's a bit of a trade-off. Having said that, on balance, for me, the SK Voice 25 was better than my 'old' Supertalk 18, so I changed.

More importantly, I wasn't 'forced' into a new handset & am month-to-month with the SK Voice 25. This gives me the option of upgrading to the new iPhone (with any carrier) whenever it appears, without having to pay an early termination fee. As I understood it, accepting a new handset would have required my signing up for at least a year. That means that I would likely have to pay an early termination fee were I to upgrade before the end of the contract. As always, YMMV

Yeah it doesn't have CID/CF included but the reps were willing to include CID (as a loyalty freebie) if you signed a 1 year contract (which also requires you to get a new phone). Most Telus phones now use SIM cards and your contract is tied to your SIM card so you can upgrade the phone as much as you like without incurring any fees. Telus offers the INQ Chat 3G with a SIM card ($10 separately) for free on a 1-year contract right now so it's not too bad of a deal.

[mallard13]

Yeah it doesn't have CID/CF included but the reps were willing to include CID (as a loyalty freebie) if you signed a 1 year contract (which also requires you to get a new phone). Most Telus phones now use SIM cards and your contract is tied to your SIM card so you can upgrade the phone as much as you like without incurring any fees. Telus offers the INQ Chat 3G with a SIM card ($10 separately) for free on a 1-year contract right now so it's not too bad of a deal.

Hmmm.... According to the Telus website:

"TELUS discounts the cost of your device when you sign up on a one, two, or three year-term.

Simply pay the Early Device Upgrade fee and get a new device at full discount. This fee is calculated based on the discount you originally received when your contract began, and the number of months remaining in your contract. The longer you wait, the lower your fee.

NOTE: The Early Device Upgrade fee may be waived if you are at or near the end of your contract."

A little further down:

"The Early Device Upgrade fee is determined based on two factors.

* Number of months remaining on your current contract.
* The type of device you currently have.

See the table below for pricing.
Your current device is a… Early Device Upgrade Fee (Paid on your next bill)

Voice or Feature Phone $5 x number of months remaining in contract
Smartphone or Feature phone – with minimum data commitment $10 x number of months remaining in contract
Premium Device $15 x number of months remaining in contract."

So, I believe your 'no upgrade fee' statement is incorrect.

[Canadadealguy]

so was all ready to sign wife up for new 3 year contract for $50 and extend my contract for 1 year for $25 while continuing to use my BB. I get another hard ass at LNR who states that I can't continue my current EPP 17.30 with LD and CID, I can't get a 1 year contract without getting a new handset, and I can't get the $25 deal unless I'm on contract. Are you serious!

Also condescending enough to say that they are already making a exception by allowing me to use a plan from another province and agreed that loyalty is only with CID. Just because they keep raising the price of it, doesn't make it a loyalty perk.

This is just sad. Next good Mobilcity/Wnd promotion (or even Robbers), We're gone. Here since Clearnet days and loyalty is only worth CID and only if under contract.



Next good mobilicity promotion is here. $40 friends and family. I hate Telus and can't wait til my contract is done. Been with them since 1998 and now they are as terrible if not worse than Bell and Rogers.

[Canadadealguy]

Hi all,

So I called in again and here's what I got

350 local minutes
100 long distance minutes
VM3, CW, Callerid, Call Conf., Call forward
1gb of data
Free incoming
Unlimited Text
Caller id
EW6

for $60 plus tax

Is this ok?


I pay $35 (voice) + $20 (data) == $55

I got:
Unlimited incoming
Unlimited texting
250 minutes
My Fave 10 national (10 numbers unlimited talk, picture messaging, text)
100 minutes long distances
VM 25
Evenings and Weekends starting at 6
Caller ID/Call Display/Call Waiting
1 GB data


It's a good plan but I plan to bail on Telus asap. In fact if someone wants to take over my contract let me know. I'm sick of Telus' ****.

[xtwo]

I've a question. I'm planning to sign up on the new 72 hr sale deal for 1 year with blackberry bold. My dad is already with telus, so it'll be an added line under his account. Question is, how long do I've to wait to get any retention deal? Also voice and data $50 doesn't include caller id, when do you guys think I can negotiate to get at least the CID for free?

[mgbdragon]

Next good mobilicity promotion is here. $40 friends and family. I hate Telus and can't wait til my contract is done. Been with them since 1998 and now they are as terrible if not worse than Bell and Rogers.

Figures, this deal came out right after I signed a new 3 year contract for my wife (with Desire HD) for $50 and $35 1 year for myself. Called Telus retention for one last chance to see if another rep would say the same thing. Connect to a really nice rep who offered

$50 (3 year + Desire HD)
350DT
unlimited text
EW6
VM3
CID/CW/CC
FAV 5
100 LD
1 GB

$35 (1 year renew)
200 DT
unlimited text
EW 6
VM3
CID/CW/CC
FAV5
100 LD
BB social

I bit not knowing Mobility was coming out with such a killer deal and wanted a better new phone for my wife. Glad got a better plan, but sad after seeing Mobility. Its all we really need and its nice to be able to text and make calls when driving between major cities (Toronto, Ottawa, Montreal) without getting dinged for roaming.

[originalnutta]

Hey, i'm just about to call Telus to cancel my account, and i don't want to get into a negotiation with them.

What can i say to get out of this as quickly as possible? Moving out of country?

I've been with Telus for 8 years, and just finished a 3 year contract which ended last month. No one has called me yet to renew, and i'm on my first contract-free month.


Also which number do i call to cancel? Isn't retentions just a line to bargain to keep our business? I want a line to definitely cancel.

[tmash]

Hey, i'm just about to call Telus to cancel my account, and i don't want to get into a negotiation with them.

What can i say to get out of this as quickly as possible? Moving out of country?

I've been with Telus for 8 years, and just finished a 3 year contract which ended last month. No one has called me yet to renew, and i'm on my first contract-free month.


Also which number do i call to cancel? Isn't retentions just a line to bargain to keep our business? I want a line to definitely cancel.

Can't you just sign with a new carrier and have your number ported out? That will cancel your Telus plan without you having to talk to them.

[boyoflondon]

Also which number do i call to cancel? Isn't retentions just a line to bargain to keep our business? I want a line to definitely cancel.

Call to CS and request to close the account. You'll still be transfered to retention dept.

[originalnutta]

Can't you just sign with a new carrier and have your number ported out? That will cancel your Telus plan without you having to talk to them.That would be awesome. Can someone confirm this?

Then all i'd have to do is walk into a Mobilicity and ask them to port my number, no fuss at all.

[ji2o0k]

That would be awesome. Can someone confirm this?

Then all i'd have to do is walk into a Mobilicity and ask them to port my number, no fuss at all.confirmed...

I was on Bell month-to-month and I ported my number over to Telus (taking over a plan)...

Telus rep ported my number and did whatever was necessary with Bell to cancel my Bell plan...

No fuss, no mess..viola!!

[originalnutta]

confirmed...

I was on Bell month-to-month and I ported my number over to Telus (taking over a plan)...

Telus rep ported my number and did whatever was necessary with Bell to cancel my Bell plan...

No fuss, no mess..viola!!

Wow, finally dealing with cellphones is getting easier. Far too long have we wasted time haggling, only to be screwed in the end anyway.
Thanks guys.

[yvrwindsor]

confirmed...

I was on Bell month-to-month and I ported my number over to Telus (taking over a plan)...

Telus rep ported my number and did whatever was necessary with Bell to cancel my Bell plan...

No fuss, no mess..viola!!

Bell will automatically cancel your phone. Did Bell charge you one more month? The reason I was given 3 years ago was that I have to give them 30 days notice even though I was no longer in the contract.

[souper]

Just called in to get a better plan for my GF. She does not have a smartphone and hence no data.

400DT
EW6
unlim text
CID
VM10 (legacy'd in long ago, otherwise would have been vm3)
100LD

for $40 total

Tried to go for Fav5 or 10, but after a bit of pushing he said he just can't do it on a $40 plan and he seemed relatively decent. He also put the 100min LD on as a $10 addon for $5, so if I want I can call back and have a diff rep cancel that.

It's not tooo great but also didn't sign on to another contract. Compared to Voice and Data Lite it has 2x the minutes, VID, better voicemail, and 100min LD, but does not have FAV10 or 100MB Data. I am not in a Mobilicity or Wind zone and do a fair bit of travelling outside them anyways.

Thoughts?

[ExcelPremium]

Is this any good or can I do better?

$25 + tax(apparently no other fees like SAF/GRRF)

300 minutes
EEC@6pm
Unlimited Messages
Voicemail
Caller ID

w/ 1yr renewal + INQ 3G $0 (since I have my 3GS already and I don't need Data)

Could I aim for something better and cheaper? I was on the $17.30 EPP before but it expired. I'm looking for 200-300 minutes/EEC@6pm(or 5pm preferred)/VM/CID and maybe 50-100 text messages if possible(if not I can careless, I send like 10 a month anyways)

[mudman24]

New Renewal Eligibility Guidelines (Big Changes!!)

Big Changes to the Renewal Eligibility Rules

Effective May 10, 2011 -- but this effects EVERY CLIENT

Definitions:
A) "Renewal Eligible" refers to the point in your contract in which Telus allows you to get the full discount pricing towards a new device without having to pay any sort of mid-contract upgrade fee.
B) "Platinum Perks" refers to clients who generate more than $200 in monthly revenue, before taxes*
C) "High Value" refers to clients who generate $90 to $199.99 in monthly revenue, before taxes*
D) "Regular clients" refer to anyone else, whose monthly revenue is below the $90 mentioned above*

*revenue is calculated by averaging the subtotal of the previous 3 invoices for just that phone line.


This is the old system, prior to May 10, for people on a 3 year term:

Platinum Perks clients:
Renewal Eligible anytime during final 24 months

High Value clients:
Renewal Eligible anytime during final 12 months

Regular clients:
Renewal Eligible anytime during final 6 months

(1 or 2 year clients pretty much had to wait until 3 months left, unless high revenue)



NEW SYSTEM:

If you signed a 3 year term:
- Platinum Perks clients are Renewal Eligible anytime during final 24 months
- Everyone else ($199.99 monthly revenue all the way down to the very bottom) are eligible at 4 months left

If you signed a 2 year term:
- Platinum Perks clients are Renewal Eligible anytime during final 12 months
- Everyone else ($199.99 monthly revenue all the way down to the very bottom) are eligible at 3 months left

If you signed a 1 year term:
- All clients (regardless of revenue segment) must wait until 3 months or less left to be Renewal Eligible


In either the old or new system: prior to reaching the renewal eligibility window, you qualify for the "EDUF", which refers to the Early Device Upgrade Fee / Device Balance Upgrade system. Refer to other topics for how this works.

[ji2o0k]

Bell will automatically cancel your phone. Did Bell charge you one more month? The reason I was given 3 years ago was that I have to give them 30 days notice even though I was no longer in the contract.I don't think Bell charged me one more month....they did some kind of pro-rating based on the day I ported my phone over and only charged me the days I was into my billing cycle.

I ended up getting a cheque back since they already charged my credit card and I only used 2/3rds of the month on the day I ported my number over.

[ExcelPremium]

Is this any good or can I do better?

$25 + tax(apparently no other fees like SAF/GRRF)

300 minutes
EEC@6pm
Unlimited Messages
Voicemail
Caller ID

w/ 1yr renewal + INQ 3G $0 (since I have my 3GS already and I don't need Data)

Could I aim for something better and cheaper? I was on the $17.30 EPP before but it expired. I'm looking for 200-300 minutes/EEC@6pm(or 5pm preferred)/VM/CID and maybe 50-100 text messages if possible(if not I can careless, I send like 10 a month anyways)

Guys? :(

[wowplayer]

Guys? :(

^Looks like a sweet deal to me for a 1 year renewal only instead of 3 years.

[mallard13]

Is this any good or can I do better?

$25 + tax(apparently no other fees like SAF/GRRF)

300 minutes
EEC@6pm
Unlimited Messages
Voicemail
Caller ID

w/ 1yr renewal + INQ 3G $0 (since I have my 3GS already and I don't need Data)

Could I aim for something better and cheaper? I was on the $17.30 EPP before but it expired. I'm looking for 200-300 minutes/EEC@6pm(or 5pm preferred)/VM/CID and maybe 50-100 text messages if possible(if not I can careless, I send like 10 a month anyways)

This looks like the SK Voice 25 plan with CID added at no extra cost. I recently accepted the same plan w/o CID, but on a month-month basis. Looks like you got the CID & phone for signing up for a year. A decent deal, IMO. You are unlikely to do any better right now.

[ExcelPremium]

Whats the difference between Super Talk 15 and Super Talk 25?

[waterpest]

Rentions offered:
$55.00 + tax
(Have own Desire phone) so no phone,

200 mins anytime
10 Favs Nationwide
6pm Eve/w.ends
Unlim. Text
1 GIG
(c.i.d./cf/cw/cc/VM 25/ 100 L.Distance mins) $0--worth $25.00/month- these for 12 months free, open to negotiation after
NO SAF/911

NO CONTRACT, MONTH TO MONTH


Should I bite? 3x calls and cannot get them to give any more, even threatend to cancel entirely and go to Bell

Anyone get a better Deal??

[Bonka]

Rentions offered:
$55.00 + tax
(Have own Desire phone) so no phone,

200 mins anytime
10 Favs Nationwide
6pm Eve/w.ends
Unlim. Text
1 GIG
(c.i.d./cf/cw/cc/VM 25/ 100 L.Distance mins) $0--worth $25.00/month- these for 12 months free, open to negotiation after
NO SAF/911

NO CONTRACT, MONTH TO MONTH


Should I bite? 3x calls and cannot get them to give any more, even threatend to cancel entirely and go to Bell

Anyone get a better Deal??

That's quite rich from Telus. Grab it.

[905fcuk]

That's quite rich from Telus. Grab it.

The plan quoted above looks like a month-to-month with your own hardware offer, from the MIKE system to PCS, those features are always included in any mike-to-PCS migration. That's not to say that it's not rich. You should bite, you can always cancel afterward if they don't give you something better.

[mgbdragon]

Rentions offered:
$55.00 + tax
(Have own Desire phone) so no phone,

200 mins anytime
10 Favs Nationwide
6pm Eve/w.ends
Unlim. Text
1 GIG
(c.i.d./cf/cw/cc/VM 25/ 100 L.Distance mins) $0--worth $25.00/month- these for 12 months free, open to negotiation after
NO SAF/911

NO CONTRACT, MONTH TO MONTH


Should I bite? 3x calls and cannot get them to give any more, even threatend to cancel entirely and go to Bell

Anyone get a better Deal??

Pretty good, Got similar plan for wife but with FAV5 and VM3 for $50, but on a 3yr to upgrade dumb phone to Desire HD

[fershy]

Here is my question, I have a friend on Supertalk 25. She would like to add data, and is not under contract nor willing to sign one. Would it be possible to get the 1 gb data plus the 5gb bonus for $30? She has her own phone and loathes contracts.
Thanks for any input or experiences in advance,
fershy

[mack20]

Call 1.855.MY.TELUS and give the rep that answers #865453. You'll get $150 credit on a new activation. A guy posted it on redflag a week or two ago and it works. I doubted it would work but I gave it a shot when I bought my new phone and it worked. Free money is okay with me!

[MUSKAMIKE]

Call 1.855.MY.TELUS and give the rep that answers #865453. You'll get $150 credit on a new activation. A guy posted it on redflag a week or two ago and it works. I doubted it would work but I gave it a shot when I bought my new phone and it worked. Free money is okay with me!

http://toronto.en.craigslist.ca/tor/mob/2385622934.html

Never seen someone promote on Craigslist before. Seriously, this needs to be sniffed out further to squash it. I am tired of seeing this posted. It wont be long before unsuspecting clients go for it.

[dusoft]

Got from Telus:

Plan 1:
150 min
Early 6PM
Unlimited income
Unlimited message
CID, VM

for $30

Plan 2:
Student plan 55

200 min
1 GB
unlimited messages
10 favorite #
VM3

for $55
+ CID for $5

Total $60

What is your opinion on it - should I take it or try someone else?

Any other suggestion for something else (with Telus or else) welcomed !:facepalm: ;)

Many thanks,
SS

[icemasta]

To be perfectly honest, Telus retention sucks!

Who would've thought a retention offer would be plans picked from their own website......
Also, them only giving you a $3 discount on a feature that should be free (Caller ID) is disgusting.

When my Telus contract is done, I'm giving them one chance to offer something good or I'm gone.

[sharp21]

Haven't been here in a while but over the last 2 years I've worked Telus down to $50/month for EVERYTHING except long distance...

On TWO phones!

S.

[mack20]

http://toronto.en.craigslist.ca/tor/mob/2385622934.html

Never seen someone promote on Craigslist before. Seriously, this needs to be sniffed out further to squash it. I am tired of seeing this posted. It wont be long before unsuspecting clients go for it.

Hey man, I was just sharing my experience. It worked for me and I believe it to be legit. Do what you want with it.

[ExcelPremium]

Is this any good or can I do better?

$25 + tax(apparently no other fees like SAF/GRRF)

300 minutes
EEC@6pm
Unlimited Messages
Voicemail
Caller ID

w/ 1yr renewal + INQ 3G $0 (since I have my 3GS already and I don't need Data)

Could I aim for something better and cheaper? I was on the $17.30 EPP before but it expired. I'm looking for 200-300 minutes/EEC@6pm(or 5pm preferred)/VM/CID and maybe 50-100 text messages if possible(if not I can careless, I send like 10 a month anyways)

Whats the difference between my plan(Super Talk 25) and the Super Talk 15? Since I'm in BC, could I get the Super Talk 15?

Thanks.

[icemasta]

Whats the difference between my plan(Super Talk 25) and the Super Talk 15? Since I'm in BC, could I get the Super Talk 15?

Thanks.

I dont think there was a Super Talk 25, there was ST 10, 15, and 23 but I don't they've advertised any of them for years. The plan that you quoted should be called Voice 25.

[mallard13]

I dont think there was a Super Talk 25, there was ST 10, 15, and 23 but I don't they've advertised any of them for years. The plan that you quoted should be called Voice 25.

IIRC, all of the Supertalk plans added SAF + 911 charges, which added ~$7.50 to the nominal cost of the plan. The new 'Voice' plans don't have these charges.

FWIW, I had a ST18 plan from MB for the past 6+ years, until a couple of weeks ago.

Telus has plans with the same name & charges, but with different features for different provinces. Voice 25 in SK is quite a bit better than Voice 25 in BC.

[jimmy025]

i have social networking plan on my blackberry bold 9700.
i connect to wifi and tried using bbm but it doesnt work.
appearently, my BIS is not connected. called telus and the guy said social networking does not support BIS.
can anyone help me with this?

[ExcelPremium]

I dont think there was a Super Talk 25, there was ST 10, 15, and 23 but I don't they've advertised any of them for years. The plan that you quoted should be called Voice 25.

Oh ok :) Thanks.

If I don't need the text messages at all, is there something I should aim for? I was hoping to pay less than $29 per month taxed in :(

[icemasta]

Oh ok :) Thanks.

If I don't need the text messages at all, is there something I should aim for? I was hoping to pay less than $29 per month taxed in :(

SK Voice 25 is actually a very decent deal to be perfectly honest.

I have the ST10 which by itself costs $10+7.70+Tax but I added unlimited text messages for $5 bringing my total to ~ $25.5 taxes in. For just voice the ST10 is a great deal but it may be almost impossible to get from a rep nowadays.

[dusoft]

Got from Telus:

Plan 1:
150 min
Early 6PM
Unlimited income
Unlimited message
CID, VM

for $30

Plan 2:
Student plan 55

200 min
1 GB
unlimited messages
10 favorite #
VM3

for $55
+ CID for $5

Total $60

What is your opinion on it - should I take it or try someone else?

Any other suggestion for something else (with Telus or else) welcomed !:facepalm: ;)

Many thanks,
SS


Called Telus again and we have reached a deal as follow:
Plan 1:
350 min (got an extra 200 min here)
Early 6PM
Unlimited income
Unlimited message
CID, VM

for $30

Plan 2 is Plan 1 + add-on of data 6 GB for $30.

Feeling better! ;)

[dusoft]

Called Telus again and we have reached a deal as follow:
Plan 1:
350 min (got an extra 200 min here)
Early 6PM
Unlimited income
Unlimited message
CID, VM

for $30

Plan 2 is Plan 1 + add-on of data 6 GB for $30.

Feeling better! ;)

PS : Forgot to mention - there is the coupon for $100 for a smartphone for voting the critters - and with that I have upgraded Galaxy 3G+ to 4G for free!:facepalm::)

[icemasta]

Called Telus again and we have reached a deal as follow:
Plan 1:
350 min (got an extra 200 min here)
Early 6PM
Unlimited income
Unlimited message
CID, VM

for $30

Plan 2 is Plan 1 + add-on of data 6 GB for $30.

Feeling better! ;)

Great plan.

[ExcelPremium]

Called Telus again and we have reached a deal as follow:
Plan 1:
350 min (got an extra 200 min here)
Early 6PM
Unlimited income
Unlimited message
CID, VM

for $30

Plan 2 is Plan 1 + add-on of data 6 GB for $30.

Feeling better! ;)

$30 tax in?

[dusoft]

$30 tax in?

Nope! :mad:

but I couldn't get better with Unlimited income, and that was a must!

SS

[--StayFly--]

new plan

$25 - voice 25 plan (300min, free after 6pm, voicemail, my fav 5)
$15 - unlimited internet
$15 - corp 15 (unlimited calling to canada and USA)
free - 50 min
free - package 15 (unlimited texting, Caller id)
free - incoming calls

$64 tax in

good deal?

[jmgk]

new plan

$25 - voice 25 plan (300min, free after 6pm, voicemail, my fav 5)
$15 - unlimited internet
$15 - corp 15 (unlimited calling to canada and USA)
free - 50 min
free - package 15 (unlimited texting, Caller id)
free - incoming calls

$64 tax in

good deal?

So unlimited everything for $55?
Is that unlimited internet or unlimited data?

[iamgosu]

my contract's coming up, my plan right now is 20$+SAF+tax per month for...

200mins
CID, VoiceMail 3
evenings from 6pm
30texts

I kind of want to get a smartphone (cuz my current phone is basically a vanilla LG), but I don't want to get a data plan. Is there any way to get a contract to get a smartphone for cheaper without buying a data plan? I'd also like unlimited incoming and unlimited texts. 200 minutes is enough for me, but more minutes for a better price would obviously be good.

[dusoft]

my contract's coming up, my plan right now is 20$+SAF+tax per month for...

200mins
CID, VoiceMail 3
evenings from 6pm
30texts

I kind of want to get a smartphone (cuz my current phone is basically a vanilla LG), but I don't want to get a data plan. Is there any way to get a contract to get a smartphone for cheaper without buying a data plan? I'd also like unlimited incoming and unlimited texts. 200 minutes is enough for me, but more minutes for a better price would obviously be good.


Hi iamgosu,

I took an LG Optimus for my wife for $0 (but a 3 year contract) with:
300 min
unlimited texting,
unlimited incoming,
6PM evenings
cID, VM3, etc.

for $30 + tax

There was no data in the plan

SS

[Slipery]

Hey everyone,

I just wanted to ask a quick question. I currently have 2 student 40 plans that my fiance and I are on.. The plans are pretty decent although they are now the exact same as Telus's Lite 40 plans that they have going on.
I have both phones on 1 account so I am paying approximately $91 per month (with taxes) for both of my HTC Desires. I am only 10 months into my 3 year contract.

Now, I am pretty happy with everything, we have Fav 10 and we never go over our 100mb data because we use wifi a lot. However, we are getting married in 10 days and moving out into our apartment after that. We can't afford a home phone with our cell phones as well, so we will be using our cell phones as our main phone.

Because of this, something I really would like to have on our phones is Caller ID. It is very annoying to receive calls and have someone not leave a message and wonder who called and why. It is even more essential now that this is our main phone that we are being contacted at.

Caller ID is ridiculously expensive with Telus though. For some reason it jumped from $7 to $8 per month since last year. Caller ID used to be $5 back in the day, I don't know why it is getting more expensive. They sure know how to milk us for our money.

Anyways, with my situation do you guys know the best way for me to get Caller ID on my 2 phones for cheap? I feel I don't have many bargaining options because I still have 2 years left on my contract. I am still a university student next year if that helps.

Thanks

[--StayFly--]

So unlimited everything for $55?
Is that unlimited internet or unlimited data?

its unlimited data on telus old cmda networks

[slaman]

My contract still has almost 18 months to go, but thought I'd try my luck since my 1-yr promos expired... here's what I got and accepted:

400 anytime minutes
75 Long Distance minutes in Canada
Unlimited local calling from 5PM on weekdays and weekends
Unlimited incoming calls
Calling Features: Caller ID, Call Waiting, Call Forwarding, Conference Calling, Voicemail 10
Unlimited text / picture messaging
Unlimited NATIONWIDE talk, text, picture and video messaging with my 5 Favourite Numbers
1GB of data

All for $72 before tax... meh, not the greatest... Would have liked to keep everything post-tax to be $75... but this will allow me to conduct business using my cell phone for little / no extra cost.

[98vtec]

Here is what I got (3 year plan with iPhone 4 16GB @ $159.00)

$50.00 per month + $0.75 911, so total $50.75 per month + tax.

Includes...
- 300 daytime minutes (per second billing)
- Unlimited local nights and weekends (6PM - 7AM)
- 1 GB data
- Voicemail 25
- Conf. calling
- Caller id
- Call forwarding
- Detailed billing
- call waiting
- 100 outgoing texts
- unlimited incomming texts

- Additional airtime @ $0.10 / minute
Long Distance
- Canada to Canada @ $0.08 / minute
- Canada to US @ $0.15 / minute
- US to US and US to Canada @ $0.25 / minute
- US Voice Roaming @ $0.50 / minute

This is a corporate plan with Telus and I had to go through my work to get it.. I called Telus directly and they couldn't do anything..
I think it's a pretty good deal..

[mgbdragon]

my contract's coming up, my plan right now is 20$+SAF+tax per month for...

200mins
CID, VoiceMail 3
evenings from 6pm
30texts

I kind of want to get a smartphone (cuz my current phone is basically a vanilla LG), but I don't want to get a data plan. Is there any way to get a contract to get a smartphone for cheaper without buying a data plan? I'd also like unlimited incoming and unlimited texts. 200 minutes is enough for me, but more minutes for a better price would obviously be good.

buy a used smart phone (eg. Bold for around $200, Curve for less) on Kijiji and negotiate a normal phone plan...or do the same and switch to Mobilicity when a good plan comes up.

[mgbdragon]

My contract still has almost 18 months to go, but thought I'd try my luck since my 1-yr promos expired... here's what I got and accepted:

400 anytime minutes
75 Long Distance minutes in Canada
Unlimited local calling from 5PM on weekdays and weekends
Unlimited incoming calls
Calling Features: Caller ID, Call Waiting, Call Forwarding, Conference Calling, Voicemail 10
Unlimited text / picture messaging
Unlimited NATIONWIDE talk, text, picture and video messaging with my 5 Favourite Numbers
1GB of data

All for $72 before tax... meh, not the greatest... Would have liked to keep everything post-tax to be $75... but this will allow me to conduct business using my cell phone for little / no extra cost.

ehh plan

Got more or less the same thing with VM3 instead of VM10, E/W6 instead of E/W5, 100 LD minutes instead of 75 LD minutes and no unlimiited incoming or call forward for $50. Not sure if differences amount to $22/month difference, but if you REALLY need certain features, then you pay for them I guess.

[pf]

So I was thinking of getting a new phone since my plan is expiring in a few months. For most of Telus's smartphone, they require at least a $50 plan. I was wondering if I could get a $30 plan and add up data to a total of $50 per month and get one of those new phones.

If I could, would I get penalized for the phone if I cancel the data after a month or two?

Thanks

[heyyoudvd]

Can anyone weigh in on this plan that was offered to my mom?


200 minutes
6PM evenings and weekends
Voicemail 10
Caller ID
My10 nationwide
1GB data
unlimited texting


Supposedly it's some sort of $55 plan but I believe the number they gave came to about $65. I'm not sure if that $65 was before or after tax.

Keep in mind my mom has been with Telus for well over a decade (since the days of Clearnet). I feel like they should be offering her a better deal. Apparently this is a plan that anyone can get. The only additional thing she gets for being a long-time customer is having CID thrown in.

Is that really the best deal they can offer or was the customer rep lying? That doesn't sound like anything special at all, yet the rep kept insisting that there was nothing else she could do.

[ExcelPremium]

Can anyone weigh in on this plan that was offered to my mom?


200 minutes
6PM evenings and weekends
Voicemail 10
Caller ID
My10 nationwide
1GB data
unlimited texting


Supposedly it's some sort of $55 plan but I believe the number they gave came to about $65. I'm not sure if that $65 was before or after tax.

Keep in mind my mom has been with Telus for well over a decade (since the days of Clearnet). I feel like they should be offering her a better deal. Apparently this is a plan that anyone can get. The only additional thing she gets for being a long-time customer is having CID thrown in.

Is that really the best deal they can offer or was the customer rep lying? That doesn't sound like anything special at all, yet the rep kept insisting that there was nothing else she could do.

It should be the $55 plan but you're getting VM/CID for free(at least I hope so?) if not it might be $65 before tax including CID/VM which doesn't make your plan good at all...

[slotscanada]

Anyone having any luck renewing early with Telus? I used to always be able to renew a year early on my 3 year contracts, but wondering now that they offer this "pay $x per month" to upgrade early thingy if they still will waive that a year early for a new 3 year term? :?:

[905fcuk]

Anyone having any luck renewing early with Telus? I used to always be able to renew a year early on my 3 year contracts, but wondering now that they offer this "pay $x per month" to upgrade early thingy if they still will waive that a year early for a new 3 year term? :?:

You will not be able to renew early, unless youre a PLATINUM client. Platinum meaning that your average bills are >$200/month. According to their new business rules, you will be subject to paying your EDUF/DB.

[Sheex]

So I was thinking of getting a new phone since my plan is expiring in a few months. For most of Telus's smartphone, they require at least a $50 plan. I was wondering if I could get a $30 plan and add up data to a total of $50 per month and get one of those new phones.

If I could, would I get penalized for the phone if I cancel the data after a month or two?

ThanksAs far as I know most data plans need to be kept for a year before you can cancel them.

So to answer your question I don't think you can get a smartphone with a month to month data plan. It would have to be a minimum of a 1 year contract.

[The_Frugal_One]

Anyone having any luck renewing early with Telus? I used to always be able to renew a year early on my 3 year contracts, but wondering now that they offer this "pay $x per month" to upgrade early thingy if they still will waive that a year early for a new 3 year term? :?:


I too tried to renew early and they gave me the same explanation. My current contract expires in November and I told them that I was able to renew within the 6 months last time without having to pay $5/month ( x6 months remaining = $30) Seems like this new 'rule' only benefits those who are in need of a phone within 18 months of their 3 year plan as they wouldn't have to pay the $100 termination fee. (18 months x5 = $90 instead)

Has anybody been able to find a CSR who will exempt this rule?

[CAROFERRIS]

Hi everyone,
I am wondering if someone has experience with this type of activation, hoping I can tap into someone's expertise! The situation is that my parents want to activate my husband and my old BB Pearl 8130 handsets on Telus. However, they are snowbirds and winter in Mexico from mid-October to mid-April, so the phones wouldn't be used down there, and they wouldn't want to sign a contract, since they only need it 6 months of the year. They would need very minimal data, just enough to get email on their phones (and that wouldn't be a whole lot). Some texting would be great too. They also have northern homes in both BC and Alberta so some kind of nationwide 5 feature would be necessary too. I'd love to help them out with this by figuring out the best deal for them (since I think they are a bit like deer in the headlights when it comes to figuring this out, lol). My husband and I are currently on 3 year voice/data contracts with telus, and we have pretty good voice/data deals (which would be overkill on the data side for my parents).

Do you think we are 1) stuck with the stock plans as listed on the website, or 2) would it be best to try to add them to our plan for 6 months of the year, maybe a better negotiating position? OR 3) get their own plans and try to negotiate?

Ideally they would be able to keep their phone numbers year to year, not sure if Telus has any plan that enables that.

I guess I'm wondering if we are in any kind of position to ask for anything above the stock plans, they seem so paltry on their offered anytime minutes (and free evenings and weekends after 9p.m. is almost useless to my parents...after 6 would be much better).

If anyone has any experience on this sort of thing, I'd love to hear it. TIA :)

[905fcuk]

Hi everyone,
I am wondering if someone has experience with this type of activation, hoping I can tap into someone's expertise! The situation is that my parents want to activate my husband and my old BB Pearl 8130 handsets on Telus. However, they are snowbirds and winter in Mexico from mid-October to mid-April, so the phones wouldn't be used down there, and they wouldn't want to sign a contract, since they only need it 6 months of the year. They would need very minimal data, just enough to get email on their phones (and that wouldn't be a whole lot). Some texting would be great too. They also have northern homes in both BC and Alberta so some kind of nationwide 5 feature would be necessary too. I'd love to help them out with this by figuring out the best deal for them (since I think they are a bit like deer in the headlights when it comes to figuring this out, lol). My husband and I are currently on 3 year voice/data contracts with telus, and we have pretty good voice/data deals (which would be overkill on the data side for my parents).

Do you think we are 1) stuck with the stock plans as listed on the website, or 2) would it be best to try to add them to our plan for 6 months of the year, maybe a better negotiating position? OR 3) get their own plans and try to negotiate?

Ideally they would be able to keep their phone numbers year to year, not sure if Telus has any plan that enables that.

I guess I'm wondering if we are in any kind of position to ask for anything above the stock plans, they seem so paltry on their offered anytime minutes (and free evenings and weekends after 9p.m. is almost useless to my parents...after 6 would be much better).

If anyone has any experience on this sort of thing, I'd love to hear it. TIA :)


As far as I know, you wont have additional bargaining power by adding them to your existing account.

They may as well activate those BB 8130s on a month-to-month commitment with Telus, and when they head down to Mexico for the winter, then they could just call into Telus and have their plans put "on-hold" aka vacation disconnect for 6 months.

Theyd probably have to get the BB50 plan which would give them some minutes, my5 etc etc.

[905fcuk]

As far as I know most data plans need to be kept for a year before you can cancel them.

So to answer your question I don't think you can get a smartphone with a month to month data plan. It would have to be a minimum of a 1 year contract.

In regards to the question about cancelling the data, according to the new business rules, you HAVE to have your data on for the full length of your contract. If you cancel/remove it from your plan any time within that commitment you will be subject to paying data cancellation fees.

The amount calculated as follows:

Suppose you purchased a Bold 9780 on a 3 yr, its currently $0, therefore, you have a 500 DEVICE BALANCE. Every month that you stay with Telus, the DB decreases.

So, 500 / 36 = 13.89 (your device balance decreases by this amount every month. The early data cancellation fee, is half of the previous amount 13.89/2 = 6.94 for every month that remains on your contract by the time you decide to remove the data.

So removing the data with 18 months left on your contract would cost you 6.94 x 18. Hope this helps.

[mgbdragon]

In regards to the question about cancelling the data, according to the new business rules, you HAVE to have your data on for the full length of your contract. If you cancel/remove it from your plan any time within that commitment you will be subject to paying data cancellation fees.

The amount calculated as follows:

Suppose you purchased a Bold 9780 on a 3 yr, its currently $0, therefore, you have a 500 DEVICE BALANCE. Every month that you stay with Telus, the DB decreases.

So, 500 / 36 = 13.89 (your device balance decreases by this amount every month. The early data cancellation fee, is half of the previous amount 13.89/2 = 6.94 for every month that remains on your contract by the time you decide to remove the data.

So removing the data with 18 months left on your contract would cost you 6.94 x 18. Hope this helps.

I don't think so, unless there are new rules in place since I last negotiated (1 month ago), you just need to keep the data portion for 1 year, then you can cancel the data portion plan. This is assuming you have a phone plan then add data and the plan itself doesn't already include data (eg. SK 55) [edit, sorry response to wrong issue]

[mgbdragon]

So I was thinking of getting a new phone since my plan is expiring in a few months. For most of Telus's smartphone, they require at least a $50 plan. I was wondering if I could get a $30 plan and add up data to a total of $50 per month and get one of those new phones.

If I could, would I get penalized for the phone if I cancel the data after a month or two?

Thanks

you just need to keep the data portion for 1 year, then you can cancel the data portion plan. This is assuming you have a phone plan then add data and the plan itself doesn't already include data (eg. SK 55)

[slotscanada]

So, just got off the phone with Telus retentions, ever know when the guy who picks up the phone doesn't sound enthused, it isn't going to go well?

So basically been a Telus customer for about 8 years. The last (2) times they allowed me to upgrade at the 2 year mark of my 3 year contract, without any penalty. This time I have to pay the 12 months x $15 = $180 in order to renew early? Explained to him that in the past they just allowed me to signup a new deal, he went on with some bulls**t about how the price was probably more hidden, and now they are upfront?! Explained no, when I got the blackberry we paid $29, nothing like $180.

Anyways, threatened to switch to Wind Mobile and he advised of the $20 per month, per line cancellation = $480

So basically said you are willing to do NOTHING for me, other than what is listed on the internet? "Well sir, I might be able to adjust your plan or something?". I said everytime someone adjusts something, I pay more.

So didn't go to well. Is there a better number to be calling then the 877-279-3100 ?

[mgbdragon]

So, just got off the phone with Telus retentions, ever know when the guy who picks up the phone doesn't sound enthused, it isn't going to go well?

So basically been a Telus customer for about 8 years. The last (2) times they allowed me to upgrade at the 2 year mark of my 3 year contract, without any penalty. This time I have to pay the 12 months x $15 = $180 in order to renew early? Explained to him that in the past they just allowed me to signup a new deal, he went on with some bulls**t about how the price was probably more hidden, and now they are upfront?! Explained no, when I got the blackberry we paid $29, nothing like $180.

Anyways, threatened to switch to Wind Mobile and he advised of the $20 per month, per line cancellation = $480

So basically said you are willing to do NOTHING for me, other than what is listed on the internet? "Well sir, I might be able to adjust your plan or something?". I said everytime someone adjusts something, I pay more.

So didn't go to well. Is there a better number to be calling then the 877-279-3100 ?

nope, very YMMV
try calling at a different time. Got a really nice rep when called early in the day, got a sour puss twice when called in evening...its was like night and day.

[slotscanada]

nope, very YMMV
try calling at a different time. Got a really nice rep when called early in the day, got a sour puss twice when called in evening...its was like night and day.

No pun intended. :lol:

[Song]

Can anyone weigh in on this plan that was offered to my mom?


200 minutes
6PM evenings and weekends
Voicemail 10
Caller ID
My10 nationwide
1GB data
unlimited texting


Supposedly it's some sort of $55 plan but I believe the number they gave came to about $65. I'm not sure if that $65 was before or after tax.

Keep in mind my mom has been with Telus for well over a decade (since the days of Clearnet). I feel like they should be offering her a better deal. Apparently this is a plan that anyone can get. The only additional thing she gets for being a long-time customer is having CID thrown in.

Is that really the best deal they can offer or was the customer rep lying? That doesn't sound like anything special at all, yet the rep kept insisting that there was nothing else she could do.

I think you can do better especially if they are charging you $65 BEFORE tax..
Your plan is similiar to what I was offered but here's what I ended up getting for $50/month+taxes:

1GB data
150 daytime minutes
unlimited incoming calls
unlimited evenings/weekends starting at 6pm
unlimited picture/video/texting
Call ID
VM
- i also have the option of adding on 100 additional minutes for $5

Also, I can confirm the info re: early data cancellation fees. It is based on discount received for your handset as per 905fcuk's posting and I was told this is the case for anyone who would have signed on with a data plan as of November 2010.

The first rep I spoke to didn't know anything about it but it was the second rep when he started reading out my contract obligations who realized and then confirmed this new policy. Plus, this also means that if you started off with a data&phone plan (ie. like the one I have above) and decide to cancel only the data portion I am on the hook for half the amount of discount per every month that I cancel early. Which might not be such a bad thing...I'm only signing up for data so that I can get the HTC Desire HD and so if I cancel data right away, I end up with a phone for basically somewhere around $250...

[mgbdragon]

No pun intended. :lol:

Was wondering if anybody would catch that :razz:

[amitm21]

[QUOTE=Song;12959842]I think you can do better especially if they are charging you $65 BEFORE tax..
Your plan is similiar to what I was offered but here's what I ended up getting for $50/month+taxes:

1GB data
150 daytime minutes
unlimited incoming calls
unlimited evenings/weekends starting at 6pm
unlimited picture/video/texting
Call ID
VM
- i also have the option of adding on 100 additional minutes for $5

-----------------------------------------------------------------------------------------------------------------------------------
That looks like a killer deal with the price.....what do you guys think of this proposed plan???? Feedback?

Currently I am NOT on a CONTRACT and to get the below plan I can switch with NO Contract, just month to month:

1GB data
150 daytime minutes
unlimited evenings/weekends starting at 5:00 pm
unlimited picture/video/texting
Call ID, conference, voicemail 3
My favorite 5 canada wide numbers

$63 including tax

I have the option of paying $68 for 6 GB but that's too much.

[Pabloo]

Hi guys, long time lurker looking for some help here.

Basically, i signed up for a 3year in March 2009 and the Storm i got (i know..) of course broke on me recently so i had to buy a used Bold 9000 to get me going till i can upgrade. Im really sick of contracts so what ive been thinking is to cancel my contract and pay the ECF and go month to month, but i would also like to get a retention m-to-m plan.
My current plan:
200min
Unlimited nights/wkend 6PM
VM3, CC, CW
$17.50

PK 15 (Discount 5$) : 10$ (Unlimted texting/Caller ID)
Free Telus to Telus
Unlimted BBM/Email : 15$
+SAF

= $58 with taxs inc

What i want is the same voice plan, for 25$, for them to throw in Caller ID and add 6GB data for 30$. So ill be paying $55+tax.
What would the best way to go about this? Should i just cancel first, go month to month(on what i have now) and call like a month later to ask for a better plan or should i ask them when im cancelling?
My case that i was thinking to bring forward to them is that im a student and that i want to get rid of as much "debt" and contracts as possible since i have enough financial obligations as it is and i dont want to sign another contract but im wiling to stay with Telus month to month if they can give me that plan. Is this feasible or am i asking too much?

[silverjelly]

I had a little chat with Telus today...

So, my old plan was: $45 +7.70 system access fee/911 = $52.70

200 anytime minutes
Evenings at weekends starting at 9 pm :(
500 MB data
Favourite Numbers Nationwide 5
Unlimited text messaging
VM3
Free caller ID
Call waiting

New plan: $50 (no system access/911 fee)

350 anytime minutes
Evenings at weekends starting at 6 pm :)
500 MB data
Favourite Numbers Nationwide 5
Unlimited text messaging
VM3
Free caller ID
Call waiting


I'm not even quite 2 years into my 3-year contract, so I'll have to pay the $10/month buyout fee + $25 device switch fee when I pick up the iPhone for a new 3-year contract. However, they managed to give me this new plan effective today! The new 3-year contract will only take into effect when I actually switch the phone.

I think I did pretty well. Thoughts?

[Pabloo]

I had a little chat with Telus today...

So, my old plan was: $45 +7.70 system access fee/911 = $52.70

200 anytime minutes
Evenings at weekends starting at 9 pm :(
500 MB data
Favourite Numbers Nationwide 5
Unlimited text messaging
VM3
Free caller ID
Call waiting

New plan: $50 (no system access/911 fee)

350 anytime minutes
Evenings at weekends starting at 6 pm :)
500 MB data
Favourite Numbers Nationwide 5
Unlimited text messaging
VM3
Free caller ID
Call waiting


I'm not even quite 2 years into my 3-year contract, so I'll have to pay the $10/month buyout fee + $25 device switch fee when I pick up the iPhone for a new 3-year contract. However, they managed to give me this new plan effective today! The new 3-year contract will only take into effect when I actually switch the phone.

I think I did pretty well. Thoughts?

How did you manage to get the plan effective without resigning yet? I was under the impression you can only get a better plan if your resign. I want to change mine without resigning yet..Regardless, thats a pretty good plan tho i would try get 20$ 1gb data or 30$6gb data because iPhone really sucks up data.

[silverjelly]

How did you manage to get the plan effective without resigning yet? I was under the impression you can only get a better plan if your resign. I want to change mine without resigning yet..Regardless, thats a pretty good plan tho i would try get 20$ 1gb data or 30$6gb data because iPhone really sucks up data.

Yeah, I may see how I use my data and change my plan accordingly. Although, with my HTC I never went over 500 MB and most times I wasn't even close.

As far as the plan, yeah they made it effective today. Pretty sweet for me. I didn't even ask for it; my intention was to get a new plan for when I got the iPhone. I just voiced my unhappiness at how often I was going over my limit and being charged excessive amounts every month. When I told them I wasn't switching phones right away, they said something to the effect of "no problem; we'll make this plan effective today and the new 3 year contract will come into effect when you get the phone."

[Pabloo]

Yeah, I may see how I use my data and change my plan accordingly. Although, with my HTC I never went over 500 MB and most times I wasn't even close.

As far as the plan, yeah they made it effective today. Pretty sweet for me. I didn't even ask for it; my intention was to get a new plan for when I got the iPhone. I just voiced my unhappiness at how often I was going over my limit and being charged excessive amounts every month. When I told them I wasn't switching phones right away, they said something to the effect of "no problem; we'll make this plan effective today and the new 3 year contract will come into effect when you get the phone."

Well, yesterday i tried getting my plan changed to what they offered me. They said no its only effective if i resign a 2/3year. i told them im a student and i want to get rid of contracts and would rather go month to month. they said if i cancel the contract i would become a new activation and wouldnt get the offer regardless. im 9 months away from my 3 year contract ending. Im thinking i should just wait until im 6 months away (by then there will be more phones anyway) and tell them i want to cancel unless they can make that plan effective while im still in my current contract.
Do u think it will work? Have poeple got successful in changing their plans before their contract ends without resigning? Really dont wanna get locked down for another 2/3year..

[night_sky]

I just got a ridiculous plan offered for my mother. Check this out:

$45 + tax, 3 year contract
200 Anytime minutes
Unlimited weekends and evenings after 6pm
Unlimited text (not sure about MMS or whatever, doesn't apply to my mother)
Voicemail 3, Caller ID
1GB data

Seriously, if I had this plan, I wouldn't have gotten a Mobilicity phone... although my $40 FnF is serving me well. Now I'm tempted to switch back to Telus.

[catpurrcat]

I just got a ridiculous plan offered for my mother. Check this out:

$45 + tax, 3 year contract
200 Anytime minutes
Unlimited weekends and evenings after 6pm
Unlimited text (not sure about MMS or whatever, doesn't apply to my mother)
Voicemail 3, Caller ID
1GB data

Seriously, if I had this plan, I wouldn't have gotten a Mobilicity phone... although my $40 FnF is serving me well. Now I'm tempted to switch back to Telus.

That's a really great plan. How did you manage to get that? Did you have them match a competitor offer?

[silverjelly]

I just got a ridiculous plan offered for my mother. Check this out:

$45 + tax, 3 year contract
200 Anytime minutes
Unlimited weekends and evenings after 6pm
Unlimited text (not sure about MMS or whatever, doesn't apply to my mother)
Voicemail 3, Caller ID
1GB data

Seriously, if I had this plan, I wouldn't have gotten a Mobilicity phone... although my $40 FnF is serving me well. Now I'm tempted to switch back to Telus.

That's pretty good!

Comparing it to mine, I pay $5 for 150 more anytime minutes, + My Fave5, but 500 MB less of data.

For me, my plan suits my needs more as I need the Fave5 for long-distance calling and I was constantly going over with my anytime minutes, but never over my data (that may change once I pick up the iPhone).

Great job!

[xtwo]

I just signed up for 1 year contract with telus (72 hr online sale blackberry bold 9700). Question is how long do I've to wait to speak to retention to get a cheaper plan. I signed up with promo 55+ plan. Also is there any way to get free caller id asap? Or do i've to pay $8 for first few months. I read a post last month on mobilesyrup where a person gave his email id away to get the CID/VM/text bundle for $5. Any ideas if it's legit or how it works? Are there any other bundles including CID since I already have VM and texting. Thanks

[mack20]

I just signed up for 1 year contract with telus (72 hr online sale blackberry bold 9700). Question is how long do I've to wait to speak to retention to get a cheaper plan. I signed up with promo 55+ plan. Also is there any way to get free caller id asap? Or do i've to pay $8 for first few months. I read a post last month on mobilesyrup where a person gave his email id away to get the CID/VM/text bundle for $5. Any ideas if it's legit or how it works? Are there any other bundles including CID since I already have VM and texting. Thanks


I think you're talking about the 1-855-my-telus, ID #865453 deal where you get $150 credit, right? ......... Yeah man, it worked for me, and it's combinable with other telus deals too.

[encinc]

I just got a ridiculous plan offered for my mother. Check this out:

$45 + tax, 3 year contract
200 Anytime minutes
Unlimited weekends and evenings after 6pm
Unlimited text (not sure about MMS or whatever, doesn't apply to my mother)
Voicemail 3, Caller ID
1GB data

Seriously, if I had this plan, I wouldn't have gotten a Mobilicity phone... although my $40 FnF is serving me well. Now I'm tempted to switch back to Telus.

That is a great deal! I was just told that there was no way to get 1GB of data for less than $60 plus tax. I was offered a similar plan to yours for $50 plus tax and only 500 mB of data. Not sure if that's enough to keep me with Telus or not. I was really hoping for 1 GB of data.

[Shady Fiasco]

Signed a deal with Telus yesterday. Wondering if there's a general consensus on the deal I got. Hot? Warm? Got fleeced?

Old plan - 17.30 EPP

New plan:
$50 + 911 + taxes
- 200 mins (+50 bonus) = 250 mins
- 6PM evenings/weekends
- My10 Nationwide
- UL text/pic/video messaging
- 1 GB data
- VM3/CID

3 year contract.
Nexus S at $149.99

This was basically the $55 flex (promo?) plan in Ontario, at the Saskatchewan rate ($50) and with CID thrown in.

Thoughts?

[encinc]

Signed a deal with Telus yesterday. Wondering if there's a general consensus on the deal I got. Hot? Warm? Got fleeced?

Old plan - 17.30 EPP

New plan:
$50 + 911 + taxes
- 200 mins (+50 bonus) = 250 mins
- 6PM evenings/weekends
- My10 Nationwide
- UL text/pic/video messaging
- 1 GB data
- VM3/CID

3 year contract.
Nexus S at $149.99

This was basically the $55 flex (promo?) plan in Ontario, at the Saskatchewan rate ($50) and with CID thrown in.

Thoughts?

I think you got a good deal. They offered me essentially the same thing, except with 300 local minutes at a price of $60/month. The rep told me that I would not be able to get a plan with 1 GB data for less than $60/month. Garbage! I had planned to call back tomorrow and try for the $55 flex plan with free caller ID, but I think I'm going to push even harder given that you were offered the same thing for $50/month. I've been with Telus since Clearnet days. You'd think they'd be willing to work with me a bit.

[AnastasiaBeaverhousen]

Can you please give me some insight... I'm about to jump ship from BlackBerry to iPhone. My contract is not up for another 13 months so I will be paying the early upgrade fee, which is fine.

Currently I have this:
Sweet Deal 20 with 100 minutes, VM10, Caller ID, unlimited evenings starting at 6 PM & weekends
PKG 15 discounted to $10
Unlimited data for $15

Total: $45 + SAF + tax

I have been offered the 6GB for $30 for the iPhone which is awesome... but I feel like my Sweet Deal could be sweeter (I know, I'm getting a bit greedy now). They would not give me the Super Talk 10 or 15. Is there another plan I can specifically ask for?

[nexposure]

My wife has a 7-year-old cell phone that could probably double as a toaster with the heat it emits. We're looking to replace it with an iPhone and want to do so before July to access apps that will be useful this summer. (no waiting for iPhone 5)

We've been with Telus for close to a decade but only for her cell phone -- the balance of cable, phone and high-speed Internet is with Rogers with a 12 month-term with great rates I negotiated on retention.

I'll shop around but wanted to get a sense of the best Telus might offer, including the price of the phone. I'd want 1 Gig of data, unlimited texting, 32 Gig capacity and something like Roger's My10 (free calls to 10 numbers).

I have a Blackberry myself for work which is fine for local calls and access, but we'd use the iPhone for traveling.

Thanks for any and all help!

[xtwo]

Signed a deal with Telus yesterday. Wondering if there's a general consensus on the deal I got. Hot? Warm? Got fleeced?

Old plan - 17.30 EPP

New plan:
$50 + 911 + taxes
- 200 mins (+50 bonus) = 250 mins
- 6PM evenings/weekends
- My10 Nationwide
- UL text/pic/video messaging
- 1 GB data
- VM3/CID

3 year contract.
Nexus S at $149.99

This was basically the $55 flex (promo?) plan in Ontario, at the Saskatchewan rate ($50) and with CID thrown in.

Thoughts?

I got the same but for 55+tax, but keep in mind that I'm a new customer, just joined 6 days ago on their 1 year contract with a free bold 9700. So if I were you, I wouldn't sign up for this 3 year contract unless it was 45+tax.

[xtwo]

My wife has a 7-year-old cell phone that could probably double as a toaster with the heat it emits. We're looking to replace it with an iPhone and want to do so before July to access apps that will be useful this summer. (no waiting for iPhone 5)

We've been with Telus for close to a decade but only for her cell phone -- the balance of cable, phone and high-speed Internet is with Rogers with a 12 month-term with great rates I negotiated on retention.

I'll shop around but wanted to get a sense of the best Telus might offer, including the price of the phone. I'd want 1 Gig of data, unlimited texting, 32 Gig capacity and something like Roger's My10 (free calls to 10 numbers).

I have a Blackberry myself for work which is fine for local calls and access, but we'd use the iPhone for traveling.

Thanks for any and all help!
Check out their new promo plan, voice and data 55+ flex. You should be able to get it for 50+tax with free caller id. It includes:
1 GB data
200 mins (+50 if you are lucky)
free after 6 and weekends
Fav 10 nationwide numbers
unlmited sms/mms/video
voicemail

[encinc]

My wife has a 7-year-old cell phone that could probably double as a toaster with the heat it emits. We're looking to replace it with an iPhone and want to do so before July to access apps that will be useful this summer. (no waiting for iPhone 5)

We've been with Telus for close to a decade but only for her cell phone -- the balance of cable, phone and high-speed Internet is with Rogers with a 12 month-term with great rates I negotiated on retention.

I'll shop around but wanted to get a sense of the best Telus might offer, including the price of the phone. I'd want 1 Gig of data, unlimited texting, 32 Gig capacity and something like Roger's My10 (free calls to 10 numbers).

I have a Blackberry myself for work which is fine for local calls and access, but we'd use the iPhone for traveling.

Thanks for any and all help!

I'm in much the same boat. I didn't have much luck with my first call to Telus retentions, but I'm going to try calling again tomorrow. Basically, I was told that they can't go any lower than $60 + tax/ month on a plan that includes 1 GB of data. The rest of the plan looked good (300 anytime minutes, unlimited evenings after 6 pm, MyFav10 (or whatever it is they call it), unlimited texting, voicemail, caller ID), but I'd really like to see a price more in the $50 range for that. Others on this thread seem to have gotten a similar plan for $50/month. For $50 + tax/ month, they offered me a much simpler plan that did not include the MyFav10, only had 200 anytime minutes, and only 500mB of data.

Good luck, and be sure to post what you are offered.

[Macross_Freek]

I've been with Telus for over 10 years now (since 2001) and have been off contract for a very long time (it's been the same plan since the Clearnet days) with the Small Talk 10 plan which is:

50 mins billed by the second
Caller ID, basic VM

$10 + SAF which is just under $20 a month.

My mom is the one now using this plan. I'd like something along the following:

200 daytime mins
6pm evening and weekends unlimited
Caller ID, (maybe VM)

Seems like best bet is the SK $25. Is there anything even less than this? The line really isn't used that often, in fact even just 200 daytime mins is probably enough but better safe than sorry.

Which smartphones are available without data here?

In addition, I'm thinking about transferring the plan over to her name. Is there a way to get the fee waved through retention as well and should I mention this after I've done the negotiating?

TIA for any advice.

[Mendesb]

I've been with Telus for over 10 years now (since 2001) and have been off contract for a very long time (it's been the same plan since the Clearnet days) with the Small Talk 10 plan which is:

50 mins billed by the second
Caller ID, basic VM

$10 + SAF which is just under $20 a month.

My mom is the one now using this plan. I'd like something along the following:

200 daytime mins
6pm evening and weekends unlimited
Caller ID, (maybe VM)

Seems like best bet is the SK $25. Is there anything even less than this? The line really isn't used that often, in fact even just 200 daytime mins is probably enough but better safe than sorry.

Which smartphones are available without data here?

In addition, I'm thinking about transferring the plan over to her name. Is there a way to get the fee waved through retention as well and should I mention this after I've done the negotiating?

TIA for any advice.

It seems the better route would be "I'll sign a contract if you can give me 100bonus minutes" ... this way you are still paying the $10 a month, you wont have the 200anytime, but you will have 150, and works out to be a lot cheaper in the longrun.

edit: GEt a samsung instinct off craigslist or something, shouldnt cost more than $70

[Macross_Freek]

It seems the better route would be "I'll sign a contract if you can give me 100bonus minutes" ... this way you are still paying the $10 a month, you wont have the 200anytime, but you will have 150, and works out to be a lot cheaper in the longrun.

edit: GEt a samsung instinct off craigslist or something, shouldnt cost more than $70

I've actually got a phone but figured I would get something for $0 if I'm signing a 3-year (unless it doesn't work that way?) I'm not familiar with Telus retention deals since I've personally been a Rogers user for a while now.

The other problem is that Caller ID Restrict is on the account and at least online, it can't be removed (and I want it removed) so it makes me think any changes to the account will end up removing the plan since it's no longer offered.

[Mendesb]

$31.30 including tax for:
250day
unlim after 6
cid
vm
unlim sms & mms
100mb data

[icemasta]

$31.30 including tax for:
250day
unlim after 6
cid
vm
unlim sms & mms
100mb data

Looks like ST10 + CID and SMS Freebie + $10 data lite.

Did you have to sign another 3 years for that? I assume yes but just want to make sure.

[Luskan]

Check out their new promo plan, voice and data 55+ flex. You should be able to get it for 50+tax with free caller id. It includes:
1 GB data
200 mins (+50 if you are lucky)
free after 6 and weekends
Fav 10 nationwide numbers
unlmited sms/mms/video
voicemail

I'm 6 months early for my plan to expire on my old 3 yr Sweet Deal 25 plan, and I'm looking to get a new BB Bold 9780. My first call in to retentions got me the above for $55 (free caller id, 200 mins) for 3 years. $0 for the phone, $0 cancellation fee but $35 activation fee because I need a SIM card. Isn't that what I could pretty much get if I walked into a store as a new customer?

[encinc]

I'm 6 months early for my plan to expire on my old 3 yr Sweet Deal 25 plan, and I'm looking to get a new BB Bold 9780. My first call in to retentions got me the above for $55 (free caller id, 200 mins) for 3 years. $0 for the phone, $0 cancellation fee but $35 activation fee because I need a SIM card. Isn't that what I could pretty much get if I walked into a store as a new customer?

I think the difference is that the free caller ID isn't included in the promo Flex55 plan for new customers. Telus is pretty reluctant to give free caller ID with their promo plans. Then again, several posters have managed to get it included, so it is possible.

[amitm21]

Any thoughts?


5pm evenings/wknds
1GB Data
10 Fav Canada Wide
200 minutes
Unlimted text/msg/picture
Caller ID, conf, waiting, VM

$63 incl tax

I'm not on a contract and I can get this WITHOUT getting into a contract.

Been a client only 4 years.

It seems expensive to me, or is it just me?

Not sure if I should try to bargain again to lower the price - simliar to other people here.

Whach ya think??

[Macross_Freek]

Guess I'll need to make multiple calls in order to get what I want. Was basically only offered their plans on the website:

Voice 20 + 50 bonus mins - no contract
Voice 30

Would only add on Caller ID if signing a contract. Decided not to do anything for now.

Question: If I sign a contract to get a bonus feature, could I also get a $0 phone as well on top of that? I don't need one but if don't take one are they more willing to give me something better?

[16el]

Guess I'll need to make multiple calls in order to get what I want. Was basically only offered their plans on the website:

Voice 20 + 50 bonus mins - no contract
Voice 30

Would only add on Caller ID if signing a contract. Decided not to do anything for now.

Question: If I sign a contract to get a bonus feature, could I also get a $0 phone as well on top of that? I don't need one but if don't take one are they more willing to give me something better?

I'm in the same boat, like the guy i was talking to was reading directly off the website.

Does anyone know if the plans available on the teamstore are negotiable?

[encinc]

I just tried again, and Telus is not budging. The best they can offer me is the promo V&D55 plan + Caller ID at $5 /month.

So, my 13 years of loyalty to Telus has bought me all of $3 a month in savings compared to what a brand new customer walking off the street can get. When I expressed my disappointment in the way Telus is rewarding a loyal customer, all the rep could say is: We made you two offers. One is $50/month like you asked for (but only has 500 MB of data). The other is a rich plan to begin with, and includes many more features than you asked for (and than I will use).

I hate the idea of signing a 3 year contract when I'm not happy with the price I'm being asked to pay, but I'm not sure what my options are. My area is not served by Wind/ Mobi etc.

[Luskan]

Any thoughts?


5pm evenings/wknds
1GB Data
10 Fav Canada Wide
200 minutes
Unlimted text/msg/picture
Caller ID, conf, waiting, VM

$63 incl tax

I'm not on a contract and I can get this WITHOUT getting into a contract.

Been a client only 4 years.

It seems expensive to me, or is it just me?

Not sure if I should try to bargain again to lower the price - simliar to other people here.

Whach ya think??

That's like the 55+ flex offer I've been getting, only mine is 6pm and I need a new phone so 3 yr contract. The $63 with tax sounds too high for someone from Alberta, I thought you guys pay less tax than Ontario?

[xtwo]

I'm 6 months early for my plan to expire on my old 3 yr Sweet Deal 25 plan, and I'm looking to get a new BB Bold 9780. My first call in to retentions got me the above for $55 (free caller id, 200 mins) for 3 years. $0 for the phone, $0 cancellation fee but $35 activation fee because I need a SIM card. Isn't that what I could pretty much get if I walked into a store as a new customer?
So basically the only discount you get is a free caller id and that too for being stuck with them for an extra 3 years. That's something I got for being a brand new customer and that too for signing up only one year contract with $150 credit.

I would call again and be pretty firm this time that I want to cancel. You should be able to get at least a $5 discount on top of a free CID. Remember, when you call, just act like you don't know anything and you are switching to a different company because you can't afford $55/month.

[Luskan]

^ yup. Only I still have 6 months left in my current plan, which is cheaper than this but it's not for smart phones. I don't have much room to negotiate, unless I can show them a competitors advertised offer that's as good.

[iceprincess57]

is this a good retention deal?

300mins
CID/VM/CW
unlimtd weekends and after 6
unlimtd text msgs/picture msgs OR local 5
6 gb data
55$ + tax

i want this plan for $50 a month, or for telus to add free incoming. Does that seem possible?

im on the 17.30 plan with the 15$ unlimted data addon right now. The reps told me when get a hardware upgrade the 15$ unlimted data addon may fall off the plan.. even if i stay on the CDMA network. She said it has happened to a client before and she wasnt able to put the data plan back on because the code for it is expired! My phone doesnt work anymore, so i need to upgrade anyways.

I had a line with mobilicity before, and trust me theyre network isnt that great where i live, so i don't know if i want to switch carriers!

[iamgosu]

is this a good retention deal?

300mins
CID/VM/CW
unlimtd weekends and after 6
unlimtd text msgs/picture msgs OR local 5
6 gb data
55$ + tax

i want this plan for $50 a month, or for telus to add free incoming. Does that seem possible?


That looks like a really hot deal. Maybe if you want it for less price, get less data? Maybe 2gb instead of 6? Not sure how much data you actually need though.

[amitm21]

That's like the 55+ flex offer I've been getting, only mine is 6pm and I need a new phone so 3 yr contract. The $63 with tax sounds too high for someone from Alberta, I thought you guys pay less tax than Ontario?


Ya it's because there's no contract and it's 5pm which comes up to $60 plus tax is $63.00

It seems like i'm paying abit too much, maybe i'll try calling them again.

[slicecom]

My girlfriend is on a student plan with her 16GB iPhone 4 from Telus (I'm on a great retention plan from Rogers myself), and she exceeds her 1GB of data every month. I see some people posting that they have 6GB data plans with Telus, but I don't see them on Telus's website. How does she go about getting 2GB or more?

[iceprincess57]

I finally negotiated a what i think is a good deal with telus :
it includes

200DT minutes
Unlimited texting
Free after 6 and weekends
CID, VM10, CF, CW
My10 Nationwide
5gb Data

it comes to $55 + tax
(total $62 a month)

They said i can take sign a new 3yr contract or just keep it on a month to month basis when my existing contract ends. Im planning on getting the iphone4. would it be better to sign another 3 years with them or just buy the phone seperately?

[mudman24]

Thoughts on this offer

Voice and messaging $35
6 gb Data $30
Unlimited Incoming $10
150 min
My 10 National
Free after 6 and weekends
Unlimited Text
Vm 10
CID
100LD min

$84.75 total with tax

My choice on phone and contract length

[mudman24]

I finally negotiated a what i think is a good deal with telus :
it includes

200DT minutes
Unlimited texting
Free after 6 and weekends
CID, VM10, CF, CW
My10 Nationwide
5gb Data

it comes to $55 + tax
(total $62 a month)

They said i can take sign a new 3yr contract or just keep it on a month to month basis when my existing contract ends. Im planning on getting the iphone4. would it be better to sign another 3 years with them or just buy the phone seperately?

We are almost on par. I think I'd take yours over mine. They are giving you the flex plan 5gb for the price of 1gb.

[encinc]

I finally negotiated a what i think is a good deal with telus :
it includes

200DT minutes
Unlimited texting
Free after 6 and weekends
CID, VM10, CF, CW
My10 Nationwide
5gb Data

it comes to $55 + tax
(total $62 a month)

They said i can take sign a new 3yr contract or just keep it on a month to month basis when my existing contract ends. Im planning on getting the iphone4. would it be better to sign another 3 years with them or just buy the phone seperately?

Good deal! How did you manage that one? How many calls did it take?

As for the phone, I suppose it depends on whether you're planning to upgrade the phone over the next year or so. If not, I'd probably sign for the three years and be done. But, if you think you might want to upgrade when the next model comes out, then it might make more sense to buy the 4 separately, then get the new one at a discount (by signing a contract at that time) when it comes out. You could probably recover a chunk of the cost of the 4 by reselling it then.

[encinc]

Thoughts on this offer

Voice and messaging $35
6 gb Data $30
Unlimited Incoming $10
150 min
My 10 National
Free after 6 and weekends
Unlimited Text
Vm 10
CID
100LD min

$84.75 total with tax

My choice on phone and contract length

That's also a pretty good deal. I could do without the unlimited incoming. I wonder if they'd offer that without that piece ...

Any negotiation tips? I'm not having much luck in my quest for a good deal.

[mudman24]

I was on the phone with the agent for an hour and a half. I actually didn't need to negotiate with him, he was willing to give stuff away. I tried to get unlimited incoming for free but his boss wouldnt let him do it.

[iceprincess57]

Thoughts on this offer

Voice and messaging $35
6 gb Data $30
Unlimited Incoming $10
150 min
My 10 National
Free after 6 and weekends
Unlimited Text
Vm 10
CID
100LD min

$84.75 total with tax

My choice on phone and contract length

I like the plan, but i think the monthly total is alot !! Telys retention plans should be better! Maybe they'll give you a better discount on the phone?

[oratihsus]

I just called this morning and got the following:

Current plan: EPP 17.30 with following free
- 100 mins CAN LD
- Telus to Telus LD
- Unlimited texting
- CID, VM10
Total monthly cost $28.25 after tax


New offer: promotional Voice & Messaging 35 plan on their website and able to keep all of the freebies above. Total monthly cost $39.55 after tax.


My contract will finish in Feb 2013 and since we cancelled our home phone recently, I decided to call in to see if Telus could do anything for me. They allow me to continue my current contract with the offer above. Any thought on this?

Thanks.

[davethegr8]

Just secured a new 3 year early renewal.

($25)
- 300 anytime mins
- 6pm early nights and weekends
- Unlimited text messaging
- VM 3
- free - Caller ID
- free - 30 CDN LD minutes

($30)
- 6 GB Data

Samsung Nexus S - $49

$55 + tax = $62.15

Happy with it and dealt with a super friendly girl today.

[nexposure]

My wife has a 7-year-old cell phone that could probably double as a toaster with the heat it emits. We're looking to replace it with an iPhone and want to do so before July to access apps that will be useful this summer. (no waiting for iPhone 5)

We've been with Telus for close to a decade but only for her cell phone -- the balance of cable, phone and high-speed Internet is with Rogers with a 12 month-term with great rates I negotiated on retention.

I'll shop around but wanted to get a sense of the best Telus might offer, including the price of the phone. I'd want 1 Gig of data, unlimited texting, 32 Gig capacity and something like Roger's My10 (free calls to 10 numbers).

I have a Blackberry myself for work which is fine for local calls and access, but we'd use the iPhone for traveling.

Thanks for any and all help!



Update: I agreed to a 3-year deal with the following:

1 GB data
unlimited text
200 minutes
Fav 10
Free calls after 6 pm and weekends
cid/voice mail/call waiting/call conference
$25 credit to offset activation fee
Total cost: $50/month

Thanks for the helpful replies and posts. The deal secured is essentially a $55 package that isn't generally offered in Ontario, from what I could gather. While I saw someone in this forum get a similar deal for $45, that deal didn't include Fav10, which is of great value to me since if I eliminate the cost of m 10 most used phone numbers it will be far easier to keep to no more than 200 minutes a month.

[Muisee]

I am on my first contract and I am a little confused about retention offers. I just passed the two year mark on my contract and I want to upgrade to a new BB (in August when the new phones comes out), and I want a good plan with it if I am going to sign up for another three years with Telus. How do I do both? Do I just call in and ask to cancel or how does it work exactly?

[JunkHunter]

A question for the Telus customers: Why do you stay with Telus?

I've been with Fido for about 7 years now and I've never had a problem. I'm always able to negotiate excellent plans through their retentions dept., their customer service is amazing and so is their reception. I got married 2 years ago and got my wife a Telus contract by taking over someone's account on Craiglist. That contract is up now and I haven't been able to get a single decent offer from Telus retentions. They're just not interested in being competitive.

With Fido I have unlimited calling, VM, Call ID and unlimited North American text for $35/month. My wife's plan is more then that and I figured no harm in staying if they'll match it but they won't even come close. And since the person who negotiated the account I currently have put on temporary credits, they're coming off so my plan is now getting more expensive. I'm definitely canceling in November when her contract is up.

So my question is - am I missing something? Why does anyone still get their phone from Telus when there's so much cheaper (good quality) alternatives out there??

[chemical_echo]

I've been with Telus for several years now, and I've never had a problem with them. Their retention department has always worked well with me and given me exactly what I asked for.
I could go with another provider, but for a plan along the lines that I have, it would be likely be more expensive, or around the same price, so why bother leaving if I have no problems?

If I do ever switch, I'll just be sure to never go with Wind. I had internet with them and got the absolute worst customer service I have ever received in my life.

[hockeyguymd]

A question for the Telus customers: Why do you stay with Telus?

I've been with Fido for about 7 years now and I've never had a problem. I'm always able to negotiate excellent plans through their retentions dept., their customer service is amazing and so is their reception. I got married 2 years ago and got my wife a Telus contract by taking over someone's account on Craiglist. That contract is up now and I haven't been able to get a single decent offer from Telus retentions. They're just not interested in being competitive.

With Fido I have unlimited calling, VM, Call ID and unlimited North American text for $35/month. My wife's plan is more then that and I figured no harm in staying if they'll match it but they won't even come close. And since the person who negotiated the account I currently have put on temporary credits, they're coming off so my plan is now getting more expensive. I'm definitely canceling in November when her contract is up.

So my question is - am I missing something? Why does anyone still get their phone from Telus when there's so much cheaper (good quality) alternatives out there??

Have you ever been with Telus? I find that Telus is OK until you want to trow in Data. As of recently they have been very unlikely to give deals like the use to.

[ji2o0k]

Have you ever been with Telus? I find that Telus is OK until you want to trow in Data. As of recently they have been very unlikely to give deals like the use to.+2...I have been with Telus for a few years now and their SuperTalk plan was pretty darn good at the time (when you only needed voice and text)...

I find Telus service, call quality and reception to be good...mind you I was with Bell previously and I am comparing their CDMA networks...I had a heck of a time getting reception in my house with Bell's network..

The networks might have improved...I am not sure and since my contract is up, I definitely am open to switching...but I might still keep my SuperTalk plan and give it to my father since he only needs voice (doesn't even need text) and the price is pretty good for voice only..

[nexposure]

A question for the Telus customers: Why do you stay with Telus?

I've been with Fido for about 7 years now and I've never had a problem. I'm always able to negotiate excellent plans through their retentions dept., their customer service is amazing and so is their reception. I got married 2 years ago and got my wife a Telus contract by taking over someone's account on Craiglist. That contract is up now and I haven't been able to get a single decent offer from Telus retentions. They're just not interested in being competitive.

With Fido I have unlimited calling, VM, Call ID and unlimited North American text for $35/month. My wife's plan is more then that and I figured no harm in staying if they'll match it but they won't even come close. And since the person who negotiated the account I currently have put on temporary credits, they're coming off so my plan is now getting more expensive. I'm definitely canceling in November when her contract is up.

So my question is - am I missing something? Why does anyone still get their phone from Telus when there's so much cheaper (good quality) alternatives out there??

For $50 fro Telus I have unlimited texting, VM, call ID, Fav10, 200 minutes and free calls after 6 and weekends and 1 Gb data. So for $15 more a month then what you pay I have more than enough data (I have wireless access at home so only need it on the road) I don't get home from work until 6 so unlimited calls before then aren't a bonus. And I get unlimited calling worldwide for $2/month through Skype.

Looking at Fido non-retention plans with data they start at $65 and that includes only half the data and free calls that start at 7 pm rather than 6 and no Fav10. Since I'm not a Fido customer I can't exactly demand a retention plan.

As for reception and customer service Telus has been good, far better than Rogers customer service. When I negotiated a credit with Telus I received a text confirming it within minutes; With Rogers that would involve multiple phone calls. Glad to hear Fido has much better to you than parent Rogers has been to its customers.

[riffraff1414]

my contract is about to run out and i'm looking into voice and data plans...

have any of you received or think something like this is possible:

200 min
unlimited weeknights/ends after 6
500mb data
unlimited texting
caller id

for ~40$ maybe?

I've been with telus for 2 years now and currently i pay 37 a month for the student 25 plan

[pete]

I'm still currently on the EP 17.30 plan or whatever it is.. I've been with Telus for 10 years.. kinda want to finally upgrade to a smartphone but want to wait for the new iphone.. if my contract is up, will I continue to pay the same amount as I was, or are they going to bump it up?

[encinc]

I'm still currently on the EP 17.30 plan or whatever it is.. I've been with Telus for 10 years.. kinda want to finally upgrade to a smartphone but want to wait for the new iphone.. if my contract is up, will I continue to pay the same amount as I was, or are they going to bump it up?

I think you'll be able to keep the EPP plan on a month to month basis, but if you have any freebies that were limited to the term of the contract, you'll lose those.

[mallard13]

I think you'll be able to keep the EPP plan on a month to month basis, but if you have any freebies that were limited to the term of the contract, you'll lose those.

Ooops. I misread the original question. (deleted some stuff)

You _will_ lose any retention 'freebies' on your EPP plan, but the cost of your EPP plan will remain the same. I just went through the same exercise with Telus (see some of my previous posts). I ended up changing to a SK Voice 25 plan on a month-to-month basis. There was a small advantage for me to change from my original Supertalk 18 that I had for over six years.

If you are close to the end of your contract, I would advise you to phone Telus & see what you can negotiate. Telus might be a little more 'generous' than they were with me.

[CounterCW]

$55 + tax

1 GB data
200 anytime minutes
6pm evenings and weekends
nationwide calling/text with 10 ppl
nation-wide family calling
conference calling
call waiting
voicemail
visual voicemail (iPhone specific)
call display - waived fee until 2014
unlimited incoming calling - waived fee until 2014
unlimited text

Did not have to resign contract. My existing contract ends Fall 2012.

[divx]

Don't know if this was posted already but this is for existing Telus clients.

I call a week back to cancel the line and explained to them that i was going to go with Rogers. They asked me what they were offering and they would match it. This is what I got.

250 anytime
100 Long distance
Unlimited Incoming
After 6pm free
Caller display

All for $20 plus system access fee.

I think you would be able to add vm in there and they would match it too. It's just that my dad does not use VM.

My friend also did this after and I got the same deal.

I can get this plan for my dad as a new customer? My dad wants a cell plan and he don't have a cell. I'm using rogers myself.

[aungmyo]

I am on my first contract and I am a little confused about retention offers. I just passed the two year mark on my contract and I want to upgrade to a new BB (in August when the new phones comes out), and I want a good plan with it if I am going to sign up for another three years with Telus. How do I do both? Do I just call in and ask to cancel or how does it work exactly?


Hope this helps...Call in when you are 6months into the end of your contract (although you might be able to do it before as along as 2 years has passed)...Call the Client Care and tell them you want to cancel. Be firm with the first person because that person doesn't have the authority to give you any of the good deals. The last person I spoke to said the call was rerouted right away to Manila. They'll ask you why you want to cancel and just say something like you want to go to another company. Then the person they transfer you to can give you what you want. I recommend just reading this thread to see which deal you like and just be straightforward with that person. Tell them this is what you want because you know someone else that got that exact thing and you'd be willing to sign a 3 year deal based on that...

This is what I've found to have worked.

Good Luck

[aungmyo]

I can get this plan for my dad as a new customer? My dad wants a cell plan and he don't have a cell. I'm using rogers myself.

Not sure if this applies but if you're looking for a cellphone but don't use a lot of minutes I find that SpeakOut has the best pre-paid arrangement. Unlike other pre-paid, with SpeakOut the pre-paid card you buy (even the $10 one) is good for a whole year! This is what I got for my mom and suits her perfectly. She's used a $50 pre-paid card for almost a year, unlike when she had Telus pre-paid and had to keep buying new $10 cards every month.

[mgbdragon]

I don't remember ever getting a call from retention offering to renew before except in the last couple weeks. Have like 10 months left in a 1 year contract. Maybe they are losing too much market share and actively working to demonstrate customer service? Would they be willing offer better deals now? Hopefully.

[JunkHunter]

For $50 fro Telus I have unlimited texting, VM, call ID, Fav10, 200 minutes and free calls after 6 and weekends and 1 Gb data. So for $15 more a month then what you pay I have more than enough data (I have wireless access at home so only need it on the road) I don't get home from work until 6 so unlimited calls before then aren't a bonus. And I get unlimited calling worldwide for $2/month through Skype.

Looking at Fido non-retention plans with data they start at $65 and that includes only half the data and free calls that start at 7 pm rather than 6 and no Fav10. Since I'm not a Fido customer I can't exactly demand a retention plan.

As for reception and customer service Telus has been good, far better than Rogers customer service. When I negotiated a credit with Telus I received a text confirming it within minutes; With Rogers that would involve multiple phone calls. Glad to hear Fido has much better to you than parent Rogers has been to its customers.

Hmm thanks to those who responded. Seems like Telus used to offer better retention plans then they do now. They haven't been interested in being competitive whenever I've called... Maybe they haven't adjusted to the new lower cost carriers that are bringing costs down.

I agree I'd never go with Wind. My brother has their unlimited NA talk and text and data for $45. I love the price, but he frequently doesn't have reception in common places, so whats the point??

Anyway, Maybe Telus will wake up as they start to lose market share.

[bgoliver]

Can I get some idea of what should I be paying for:
750 day time minutes
6pm evenings and weekends
CD,VM
500mb Blackberry data?

Thanks

[mchuong]

If I negotiate a new plan with telus and switch it over from my existing plan. Does another 3 years start from there? Or does it stay from when I purchased my iPhone 4 back in August?

[mgbdragon]

If I negotiate a new plan with telus and switch it over from my existing plan. Does another 3 years start from there? Or does it stay from when I purchased my iPhone 4 back in August?
3 years starts from when new plan accepted

[mgbdragon]

Can I get some idea of what should I be paying for:
750 day time minutes
6pm evenings and weekends
CD,VM
500mb Blackberry data?

Thanks

not sure with 750 DT min
can get 300 DT min with 1GB data for $50 b/f tax

[mchuong]

3 years starts from when new plan accepted

So does that mean I have to keep my iPhone 4 for another 3 years starting from there?
Or for the phone, the 3 years starts when I first purchased it so I can upgrade without a fee 2 and some months from the purchase date of the phone (in August 2010) or will I have to use the negotiated plan date (July 2011 for example).

[iamgosu]

$55 + tax

1 GB data
200 anytime minutes
6pm evenings and weekends
nationwide calling/text with 10 ppl
nation-wide family calling
conference calling
call waiting
voicemail
visual voicemail (iPhone specific)
call display - waived fee until 2014
unlimited incoming calling - waived fee until 2014
unlimited text

Did not have to resign contract. My existing contract ends Fall 2012.

I got a similar plan, except I resigned a contract and got all that you have except for 150 bonus minutes as well. I don't have visual voicemail though, since I got an Android

[mgbdragon]

So does that mean I have to keep my iPhone 4 for another 3 years starting from there?
Or for the phone, the 3 years starts when I first purchased it so I can upgrade without a fee 2 and some months from the purchase date of the phone (in August 2010) or will I have to use the negotiated plan date (July 2011 for example).

The only reason to sign a 3 year contract is get a new phone. If you already have a phone you could go for a 1 year contract or month-to-month, though I've spoken to some reps that say you have to get a phone to get a new contract. I negotiated a 1 year plan to continue on my BB, though others have negotiated good deals for month-to-month after the current contract expires. Depends on who in retentions you get and how well you negotiate.

Also if you started a 3 year contract in Aug 2010, it's unlikely they'll let you negotiate another plan only after 1 year. You might be able to get them to tweek something (eg. add some texting), but unlikely any substantial changes.

[tmash]

I'd appreciate some advice on what I can realistically get from retentions. I tried last year to renew with them but they didn't seem very helpful and I ended up switching to Fido as a result. I gave my old Telus plan to my sister who has been using it for the last year. However, the plan is still in my name since she is under 19 and can't sign a contract with them.

Here's the current plan:


BB Tour 9630 (CDMA)

150 min + 50 bonus minutes
Unlimited Text
E&W @ 6pm
Caller ID - Free for 1 year (expires next month)
Unlimited Data

$40.30 + SAF + Taxes = $53.76 per month.

The phone is getting old and the battery doesn't last very long anymore, so she would like to upgrade to a newer BB. Obviously this would take her off the CDMA network, in which case she can't keep the unlimited data. My main concern is getting her a plan that is at a similar price point, in other words, no more than $50 + tax.

Here would be my ideal plan:


BB 9870 - Free

150 min
Unlimited Text
E&W @ 6pm
Caller ID - Free for 3 years
1GB data

$50 + tax per month

Is this realistic or asking too much?

[mgbdragon]

I'd appreciate some advice on what I can realistically get from retentions. I tried last year to renew with them but they didn't seem very helpful and I ended up switching to Fido as a result. I gave my old Telus plan to my sister who has been using it for the last year. However, the plan is still in my name since she is under 19 and can't sign a contract with them.

Here's the current plan:



The phone is getting old and the battery doesn't last very long anymore, so she would like to upgrade to a newer BB. Obviously this would take her off the CDMA network, in which case she can't keep the unlimited data. My main concern is getting her a plan that is at a similar price point, in other words, no more than $50 + tax.

Here would be my ideal plan:


Is this realistic or asking too much?

If you read though the last few pages of the thread, you would see that people have gotten better than your ideal plan for $50 + tax

[malibu_sucks]

I'd appreciate some advice on what I can realistically get from retentions. I tried last year to renew with them but they didn't seem very helpful and I ended up switching to Fido as a result. I gave my old Telus plan to my sister who has been using it for the last year. However, the plan is still in my name since she is under 19 and can't sign a contract with them.

Here's the current plan:



The phone is getting old and the battery doesn't last very long anymore, so she would like to upgrade to a newer BB. Obviously this would take her off the CDMA network, in which case she can't keep the unlimited data. My main concern is getting her a plan that is at a similar price point, in other words, no more than $50 + tax.

Here would be my ideal plan:


Is this realistic or asking too much?





I have:

200 anytime
Unlimited E/W starting at 6PM
Unlimited Text/Picture Messaging
CID/CW/CF/VM
1 GIG data

40+tax = 45.20 all in

[DavidN]

I have:

200 anytime
Unlimited E/W starting at 6PM
Unlimited Text/Picture Messaging
CID/CW/CF/VM
1 GIG data

40+tax = 45.20 all in

That's an awesome plan! What smartphone do you have?

[mgbdragon]

I have:

200 anytime
Unlimited E/W starting at 6PM
Unlimited Text/Picture Messaging
CID/CW/CF/VM
1 GIG data

40+tax = 45.20 all in

+1, hot
couldn't get anything less than $50 from retentions since wife needed new phone

[blossoms516]

My friend got this after being with Telus for three years:

500 MB Data
400 Mins
6pm early evenings and weekends
unlimited text messages
voicemail 10
caller ID
Total: $50 without tax.

Basically she got the Voice & Data Plan 50 + double minutes, and the 2 packages (voicemail, caller ID, texting) for free.

All she did was call to try cancel her plan, said she was going with Koodo and why. They originally offered her the $55 student voice & data flex plan - but she said she didn't need that much data and wanted caller ID. Basically she got $22 worth of free stuff.

---

Unfortunately, I haven't been as lucky. The first time I called, I was offered the voice and data flex plan.

$50
200 mins
1 GB
6pm evenings and weekends
unlimited text
voicemail 3, call waiting, conference
unlimited nation-wide for 10 numbers

I guess it's not bad, but my friend told me I could do better - and I've seen on these forums that people have gotten that plus caller ID for $50. That's all I really want. I could even downgrade to 5 favourite numbers - but the subsequent times I've called, no one would budge. They kept offering me what was on the website saying I'd have to pay for caller ID as an extra ($8). Sometimes they'd offer me caller ID for free on top of the crappy voice & data plan - but I guess I'm stubborn knowing its possible to get it for free on the student plan. It's so frustrating.

On a side note, I'm wondering if I have a million notes on my account for calling five times so far - maybe that's why they can tell I'm trying to bargain with them by threatening to switch to another company? I feel like I should start making up deals and asking them to match that.

[ahlikk]

upgraded to the HTC Desire for my mom today, i think it was a weekend special, I did it at the Parker Place location in Richmond.
it was 0$ if u resign 3 years, and there was a data requirement. renewed her retention plan. pretty sweet deal no data requirements, who else got it?

[ceraf]

I've currently been offered this:

$20/mo plan:
300 minutes
6pm evenings & weekends
unlimited texts & MMS
Caller ID, Voicemail

+$30/mo:
6GB data

+$10/mo:
unlimited canada-wide LD

All on a 3-year term


Any thoughts? I don't normally make that many LD calls, so I'm hoping I can use something like Nettalk or Talkatone on my iPhone if needed. It still is a bit of a hassle though.

[blazed16]

Contacted telus today as i need another phone for the wife and wanted to see what they would offer..

Currently my contract i have is

Unlimited minutes,
Unlimited text
5 GB data
200 LD minutes
call display,voicemail

50+ tax and that was signing 3 years with iphone 4 a few months ago

So i called this morning and they told me the best they could do was the exact same as above minus the LD minutes and voice mail.

[lionheart222]

Maybe someone can answer me the following question:

Currently, I've just renewed a 1 year contract in May so I have 10 months left. I negotiated the following:

voice 25 plan(25$+tax, no SAF)
unlimited text
free cid, vm, and evenings and weekend after 6pm.

Now my friend recently gave me a blackberry for free, and if I use it, I would like to get the BBM service. I went on their website, and saw the cheapest plan was for $15, for the "blackberry social" plan which included things like unlimited facebook, myspace etc, but was wondering if anyone had any luck barganing this price down abit? Or even negotiating a cheaper price for just the BBM function?

[Slipery]

I have tried to get free CID to no avail :/

I currently have 2 smartphones on my account on Student 40 from last year.

So I get:

100 anytime minutes
Up to 100 bonus minutes
100 MB of Data
VM/Call waiting
Fav 10
Unlimited Picture/text message

This is $40x2 per month so I pay around $90 with taxes for both phones.

I am only 1 year into my 3 year contract though so I don't really have much of a bargaining chip. My plan is very much identical to the current Voice and Data Lite 40.

Any idea how to get CID for a reduced price? I need it, but I can't justify paying an extra $18 a month(including taxes) just to have it on my phones. I feel like I am paying almost $100 per month already so this is a feature that should be included..

I called retentions and couldn't get anywhere.

[Ticco]

I'm beginning to wonder that perhaps many of the amazing plans posted here are carry overs from plans that no longer exist with minor tweaks in them...

Like I can't fathom how anyone can actually negotiate the evening/weekends starting at 5pm deal anymore...

Last few times I've called retentions they were willing to give me some free packages but they were restrained to only offer 2 and also only certain plans could be offered - I tried asking for 5pm eve/weekends but the rep said that wasn't even an option on their screen for them to give me...

[Ticco]

I have tried to get free CID to no avail :/

I currently have 2 smartphones on my account on Student 40 from last year.

So I get:

100 anytime minutes
Up to 100 bonus minutes
100 MB of Data
VM/Call waiting
Fav 10
Unlimited Picture/text message

This is $40x2 per month so I pay around $90 with taxes for both phones.

I am only 1 year into my 3 year contract though so I don't really have much of a bargaining chip. My plan is very much identical to the current Voice and Data Lite 40.

Any idea how to get CID for a reduced price? I need it, but I can't justify paying an extra $18 a month(including taxes) just to have it on my phones. I feel like I am paying almost $100 per month already so this is a feature that should be included..

I called retentions and couldn't get anywhere.

That's quite bizzare, CID used to be offered for free very easily...

[hockeyguymd]

That's quite bizzare, CID used to be offered for free very easily...

Ya, that's all they were willing to give me.

Flex 55 + CID.

What a joke retentions has become....not only that I was insulted by some snobby little ****.

If you're with Telus, go elsewhere the future is unfriendly.

[MolsonAlex]

I've currently been offered this:

$20/mo plan:
300 minutes
6pm evenings & weekends
unlimited texts & MMS
Caller ID, Voicemail

+$30/mo:
6GB data

+$10/mo:
unlimited canada-wide LD

All on a 3-year term


Any thoughts? I don't normally make that many LD calls, so I'm hoping I can use something like Nettalk or Talkatone on my iPhone if needed. It still is a bit of a hassle though.

Not too bad since Telus retention isn't as flexible as Fido or Rogers. I'm going to ask for pretty much the same thing for my wife as she currently pays her saf, do you pay for them?

[Asoul]

I'm beginning to wonder that perhaps many of the amazing plans posted here are carry overs from plans that no longer exist with minor tweaks in them...

Like I can't fathom how anyone can actually negotiate the evening/weekends starting at 5pm deal anymore...

Last few times I've called retentions they were willing to give me some free packages but they were restrained to only offer 2 and also only certain plans could be offered - I tried asking for 5pm eve/weekends but the rep said that wasn't even an option on their screen for them to give me...

I have never been able to get them to add eve/weekends at 5pm on for free but they have always given me the option to add it for $2 extra each month.

[mgbdragon]

I have never been able to get them to add eve/weekends at 5pm on for free but they have always given me the option to add it for $2 extra each month.

$2 extra to make unlimited calls b/w 5 and 6, really? I guess good for all the commuters talking on the phone in their cars stuck in traffic (dangerous) or those stuffed in a sardine cans on wheels (loud with eavesdroppers).:razz:

[Asoul]

$2 extra to make unlimited calls b/w 5 and 6, really? I guess good for all the commuters talking on the phone in their cars stuck in traffic (dangerous) or those stuffed in a sardine cans on wheels (loud with eavesdroppers).:razz:

Yeah, you can't get it thru client care, you have to go thru L and R. I don't really use the phone between those times but for $2 extra, it was hard for me to resist.

[ballfire]

What do you guys think of this iphone50 plan for $50 + taxes:

200 Anytime minutes
Free Incoming
CID
CW
VM3
Visual VM
Fave 5 Nationwide
500 MB data
Unlimited Text
6:00 PM evenings/weekends

[hockeyguymd]

What do you guys think of this iphone50 plan for $50 + taxes:

200 Anytime minutes
Free Incoming
CID
CW
VM3
Visual VM
Fave 5 Nationwide
500 MB data
Unlimited Text
6:00 PM evenings/weekends

I really don't think Telus is giving you anything great...you could probably get the same if not better with Fido.

[trinxified]

This is my "retention" plan. I am still on CDMA network, and I believe my plan is grandfathered.

- 350 minutes
- unlimited incoming
- unlimited text msging
- 5pm nights and weekends
- voicemail 10
- free caller ID
- 500 MB data

All for $59.55, tax and system access fees included already. I'm using it on my BB Tour 9630.

[MolsonAlex]

Just hung up the phone with Retention. Here's the previous retention plan I had negociated 22 months ago

150 minutes
E/W 6 PM
unlimited sms
cid, vm, waiting call, etc
6.95$ SAF
20$ + tx + 911 + town tax...= 31,76$


Now with 14 months left on my 3 year contract, I was offered and accepted this for the rest of the contract:
300 minutes
E/W 6 PM
unlimited sms
cid, vm, waiting call, etc
no SAF
100 LD
25$ + tx = 28.38$

I think it's a good deal since I didn't have to sign another 3 years with Telus. I'll negociate more at the end of the contract

[red_red]

Just hung up the phone with Retention. Here's the previous retention plan I had negociated 22 months ago

150 minutes
E/W 6 PM
unlimited sms
cid, vm, waiting call, etc
6.95$ SAF
20$ + tx + 911 + town tax...= 31,76$


Now with 14 months left on my 3 year contract, I was offered and accepted this for the rest of the contract:
300 minutes
E/W 6 PM
unlimited sms
cid, vm, waiting call, etc
no SAF
100 LD
25$ + tx = 28.38$

I think it's a good deal since I didn't have to sign another 3 years with Telus. I'll negociate more at the end of the contract

to me.. this is a great deal... how did you start off the conversation.. you just called and asked if you can do bettter??
you are already tied to a contract .. why would they offer more....?? i am asking because I have had no luck with this.

[MolsonAlex]

to me.. this is a great deal... how did you start off the conversation.. you just called and asked if you can do bettter??
you are already tied to a contract .. why would they offer more....?? i am asking because I have had no luck with this.

Here's a resume of my conversaion:
rep: Hello, my name is Linda how may I help you
me: Hello Linda, how are you
rep: good thank you
me: ok so I'm calling Telus because my situation has changed and I need to do some modifications to my current plan. I'm not really sure how many minutes I've used recently but I know that it has increased a lot and I really need to be carreful to don't use to much my cellphone. I also got an offer from the Professionnal institute of the Public Service of Canada for the CS Group (computer system) and I find it really interresting. Can you help me?
rep: What's the offer they made you
me: 300 min, 6pm w/e, vm, cid, unlimited text, 100 CDN LD, No SAF. All that for 20$ and since I'll be signing a new contract I'll get a free phone.
rep: hum... you're saying it's 20$ for all that.
me: yep
rep: --5 minutes pause... -- I can do it for 30$ + tx...
me: Well, that's more expension than I was paying before and can't affort it right now...
rep: Hold on, I'll speak with the support department(yeah right... the support department... more like the retention department)
rep: -- a few minutes later-- we are now with Martine on the phone
me: Thanks Linda for you help. Hello Martine
rep1: Hello Alexandre. So you got an offer from who?
me: the Professionnal institute of the Public Service of Canada blablabla...(same story as before)
rep1: Ok let me see what I can do... --pause of 2 minutes.-- I can do it for 25$ + tx (no SAF)
me: hum.. that's little higher than with the union (there's no such plan with union...)
rep1: That's the only thing I can do
me: Maybe we could renew for a 3 year plan and I would get a free phone
rep1: You currently have a penalty of 140$ if you quit Telus and 105$ if cancel the current contract and start another one with us...(wow never thought Telus was charging if renewing... No charges from Fido...anyway)
me: Hum... that isn't so good. Then I think... I think...well...I think I'll take your offer since it isn't worth it paying the penalty.
rep1: ...(pause) Ok effective August 11th. Anything else I can do for you?
me: No thank you and Have nice day Martine


That's it. Honestly the goal of my call was to get the stupid SAF waived but I ended up also getting 100 LD and 150 minutes more... :D

Hope it helps...

[lisuhhh]

My contract expires next Wednesday, called in this morning and was offered this:

200 mins
unlimited evenings at 6/weekends
unlimited text
caller id
voicemail
1gb data

$50 before tax

It has everything I need but I could use some opinions, not sure how I feel about the price point

[dvsrydin]

Here's a resume of my conversaion:
rep: Hello, my name is Linda how may I help you
me: Hello Linda, how are you
rep: good thank you
me: ok so I'm calling Telus because my situation has changed and I need to do some modifications to my current plan. I'm not really sure how many minutes I've used recently but I know that it has increased a lot and I really need to be carreful to don't use to much my cellphone. I also got an offer from the public services union for the CS Group (computer system) and I find it really interresting. Can you help me?
rep: What's the offer they made you
me: 300 min, 6pm w/e, vm, cid, unlimited text, 100 CDN LD, No SAF. All that for 20$ and since I'll be signing a new contract I'll get a free phone.
rep: hum... you're saying it's 20$ for all that.
me: yep
rep: --5 minutes pause... -- I can do it for 30$ + tx...
me: Well, that's more expension than I was paying before and can't affort it right now...
rep: Hold on, I'll speak with the support department(yeah right... the support department... more like the retention department)
rep: -- a few minutes later-- we are now with Martine on the phone
me: Thanks Linda for you help. Hello Martine
rep1: Hello Alexandre. So you got an offer from who?
me: the union blablabla...(same story as before)
rep1: Ok let me see what I can do... --pause of 2 minutes.-- I can do it for 25$ + tx (no SAF)
me: hum.. that's little higher than with the union (there's no such plan with union...)
rep1: That's the only thing I can do
me: Maybe we could renew for a 3 year plan and I would get a free phone
rep1: You currently have a penalty of 140$ if you quit Telus and 105$ if cancel the current contract and start another one with us...(wow never thought Telus was charging if renewing... No charges from Fido...anyway)
me: Hum... that isn't so good. Then I think... I think...well...I think I'll take your offer since it isn't worth it paying the penalty.
rep1: ...(pause) Ok effective August 11th. Anything else I can do for you?
me: No thank you and Have nice day Martine


That's it. Honestly the goal of my call was to get the stupid SAF waived but I ended up also getting 100 LD and 150 minutes more... :D

Hope it helps...

I've got the SAF on my plan as well - would love to have it removed.... might have to follow your lead :)

[MolsonAlex]

I've got the SAF on my plan as well - would love to have it removed.... might have to follow your lead :)

Should work if you follow what I did... You just need to be patiente, polite and have a good rep willing to cooperate

[dvsrydin]

Are you on HSPA or CDMA? I'm thinking HSPA because there is no SAF, but just wanted to confirm. What is the cost breakdown between your data and voice?

I have:

200 anytime
Unlimited E/W starting at 6PM
Unlimited Text/Picture Messaging
CID/CW/CF/VM
1 GIG data

40+tax = 45.20 all in

[red_red]

Here's a resume of my conversaion:
rep: Hello, my name is Linda how may I help you
me: Hello Linda, how are you
rep: good thank you
me: ok so I'm calling Telus because my situation has changed and I need to do some modifications to my current plan. I'm not really sure how many minutes I've used recently but I know that it has increased a lot and I really need to be carreful to don't use to much my cellphone. I also got an offer from the public services union for the CS Group (computer system) and I find it really interresting. Can you help me?
rep: What's the offer they made you
me: 300 min, 6pm w/e, vm, cid, unlimited text, 100 CDN LD, No SAF. All that for 20$ and since I'll be signing a new contract I'll get a free phone.
rep: hum... you're saying it's 20$ for all that.
me: yep
rep: --5 minutes pause... -- I can do it for 30$ + tx...
me: Well, that's more expension than I was paying before and can't affort it right now...
rep: Hold on, I'll speak with the support department(yeah right... the support department... more like the retention department)
rep: -- a few minutes later-- we are now with Martine on the phone
me: Thanks Linda for you help. Hello Martine
rep1: Hello Alexandre. So you got an offer from who?
me: the union blablabla...(same story as before)
rep1: Ok let me see what I can do... --pause of 2 minutes.-- I can do it for 25$ + tx (no SAF)
me: hum.. that's little higher than with the union (there's no such plan with union...)
rep1: That's the only thing I can do
me: Maybe we could renew for a 3 year plan and I would get a free phone
rep1: You currently have a penalty of 140$ if you quit Telus and 105$ if cancel the current contract and start another one with us...(wow never thought Telus was charging if renewing... No charges from Fido...anyway)
me: Hum... that isn't so good. Then I think... I think...well...I think I'll take your offer since it isn't worth it paying the penalty.
rep1: ...(pause) Ok effective August 11th. Anything else I can do for you?
me: No thank you and Have nice day Martine


That's it. Honestly the goal of my call was to get the stupid SAF waived but I ended up also getting 100 LD and 150 minutes more... :D

Hope it helps...

thanks... ok what is this ??? I also got an offer from the public services union for the CS Group (computer system) and I find it really interresting. Can you help me?

[MolsonAlex]

thanks... ok what is this ??? I also got an offer from the public services union for the CS Group (computer system) and I find it really interresting. Can you help me?

Sorry many typos in there..
http://www.pipsc.ca/portal/page/portal/website/groups/cs

It's the Professionnal institute of the Public Service of Canada. Anyway doesn't really matter from where you say you got the offer. I said the I got it from there because it was what I was thinking at the moment. You could say that with the company you work for, let's say Tim Horton, you have a group plan... I don't really have a group plan with them...

[willcarson]

Hi everyone, I'm new here looking for advice.

I am looking to renew my old cell phone plan with Telus. I have an old talk plan that just expired and I am now on m-t-m. I would like a free iPhone (or any suggestions for smartphone). I don't pay very much now and would not want to pay much more $40-50 max all in. I don't talk too much on my phone but have started texting more and more.

Here is my current plan:
Talk 20 - I rarely go over my minutes
Bundle 10

Since I am on m-t-m how aggressive can I be with retention? Any suggested plans?

Thanks for your comments.

[adnanhoque]

Hello. Been with Telus for 11 years. Was offered this for for $45+tax and no other fees:

300 minutes - free after 6pm and weekends
Unlimited txting (in and out)
Caller ID, voicemail, call waiting
1gb Data (Hspa+ and/or CDMA)
No contract

What do you think?

Going to try to add fav 5 or 10 for the same price.

[tim-x]

Before I upgraded to my iphone I had a sweet plan from retentions:

200 anytime minutes
e/w @ 6
CID/CW/CF
MyFave5 Nationwide
VM3
250 texts

$10 + SAF + 911 + tax = ~$20

[Talktomy9Iron]

Called in and said I was planning on switching to bell because they would payout my contract and give me a 35% discount on any plan since I work at the source. She asked me what I wanted, so i told her and she did better thsn I asked. I ended up with:

300 (or 350) DTM
Unlim EW @ 6pm
Unlim Text, Pic, Vid MSG
Fab 10
1GB Data
CID/CW/VM

$50/month

Essentially its the $55 student with more mins and call display for $50, the reason im not sure about the mins is cause the change won't go through till my next bill cycle and she said 350 first then 300 when i asked her to recap, not that its a big deal. But I think its a good plan overall. But she wouldn't put the same thing on my second line. Either way I'm staying with Telus for a while longer

[Basheer]

That's pretty good.

I have the iPhone 60 plan with some add ons.

400 daytime minutes
Unlimited incoming minutes
E/W from 5pm
CID
Voicemail 25
250 outgoing text, pic, video messages
100 Canadian LD
Free in plan calling to my wife's phone (same account)
6 GB data
No SAF
iPhone visual voicemail

$60 plus tax



This is my "retention" plan. I am still on CDMA network, and I believe my plan is grandfathered.

- 350 minutes
- unlimited incoming
- unlimited text msging
- 5pm nights and weekends
- voicemail 10
- free caller ID
- 500 MB data

All for $59.55, tax and system access fees included already. I'm using it on my BB Tour 9630.

[Phlegmbot]

Retentions is telling me that there is a $50/month minimum charge on high-end Android phones. Can anyone confirm this?

I was aiming for
$40/month
200 DTM
Unlim EW @ 6pm
Unlim Text, Pic, Vid MSG
1GB Data
CID/CW/VM

which someone posted on the last page or two.

But they are offering me

$50/month
300 DTM
Unlim EW @ 6pm
Unlim Text, Pic, Vid MSG
1GB Data
CID/CW/VM

If the $50/month minimum is real, I guess I will try to have some other features thrown in (eg, long distance minutes).

[daaave]

been with telus 10 years and was offered the following:

offer #1
200 minutes
6pm eve/wkds
10 favourite numbers
1gig data
CID, VM, CW
unlimited text

$55/mo + tax

offer #2
350 day time mins
6pm eve/wkds
30 long distance minutes
1gig data
CID, VM, CW, Conf calling
unlimited text

$50/mo +tax


leaning towards taking offer #2. anyone getting better offers?

[hockeyguymd]

For those thinking of signing a contract with Telus in Toronto or areas serviced by the providers below, I'd suggest waiting.

Wind is about to release the WIND SuperSmart Plan

Mobilicity is having Midnight Madness

My contract is ending in a couple of months, I'm not jumping into anything before it ends.

[mudman24]

been with telus 10 years and was offered the following:

offer #1
200 minutes
6pm eve/wkds
10 favourite numbers
1gig data
CID, VM, CW
unlimited text

$55/mo + tax

offer #2
350 day time mins
6pm eve/wkds
30 long distance minutes
1gig data
CID, VM, CW, Conf calling
unlimited text

$50/mo +tax


leaning towards taking offer #2. anyone getting better offers?

With offer 2, you should be able to get 200 ld mins, my 5 local, that's what I have with mine.

[sunwin]

Hi Guys,

this is what I got from Telus in February 2011 on a 3 yeear contract:

Iphone 4 - $159 (activation chareges and upgrade fee waived)

Voice Plan - $25

250 anytime minutes
Evenings at weekends starting at 6 pm
Favourite Numbers 5 local
Unlimited text messaging
VM3
Free caller ID
Call waiting

+

6GB of data - $30

Total $55 +taxes comes to = $62

i think its pretty sweet.......i have been with telus in 2001....

[hockeyguymd]

Hi Guys,

this is what I got from Telus in February 2011 on a 3 yeear contract:

Iphone 4 - $159 (activation chareges and upgrade fee waived)

Voice Plan - $25

250 anytime minutes
Evenings at weekends starting at 6 pm
Favourite Numbers 5 local
Unlimited text messaging
VM3
Free caller ID
Call waiting

+

6GB of data - $30

Total $55 +taxes comes to = $62

i think its pretty sweet.......i have been with telus in 2001....
Did you go elsewhere? Personally, as I stated above I'd shop around and wait until at least this friday.

[sl___]

Hey guys,

I have the student plan from two years ago, with the blackberry curve 8330 cdma
35$:
200 mins
unlimited texting
free after 6 and weekends
Blackberry social networking
My5 canada wide
+7$ system access fee

But now their new student plan is essentially the same thing, except its 40$ and it has my10 canada-wide, but no system access fee, so it's still cheaper than mine. I don't think their new student plan is CDMA either (Correct me if I'm wrong).

Would I have a good chance of complaining to get something? Like I really want to get rid of the stupid system access fee. Or even waive caller ID if its possible.. Has anyone with a student plan ever had any luck with retentions?

[hockeyguymd]

I got offered:
- 300 Anytime Minutes
- 6pm Early Nights and Weekend calling
- Unlimited Text Messaging
- Caller ID, Voice Mail and Conference Calling
- 6GB of Data
For $55.00 a month plus tax

Really nothing to write home about.

[kymira]

Hi guys, my plan had finished a couple of months ago and im currently on a month to month for now.

Ive never really negotiated my plan, but this and the other "rogers" retention thread came in really helpful.

I know this was explained in the "Rogers thread". But for calling Telus specifically, Whats a common way for one to get directed to "retentions"?

And whats a typical first line to a rep to get directed to this magical land :)

[hockeyguymd]

And whats a typical first line to a rep to get directed to this magical land :)
Hi, I'd like to cancel, I got a better deal elsewhere.

Actually have something thought out, don't fly by the seat of your pants.

[kymira]

Hi, I'd like to cancel, I got a better deal elsewhere.

Actually have something thought out, don't fly by the seat of your pants.

thanks

In case they call my bluff....Do the Retention reps actually handle Cancellations or is it a different department?

:)

[boyoflondon]

Hi guys, my plan had finished a couple of months ago and im currently on a month to month for now.

Ive never really negotiated my plan, but this and the other "rogers" retention thread came in really helpful.

I know this was explained in the "Rogers thread". But for calling Telus specifically, Whats a common way for one to get directed to "retentions"?

And whats a typical first line to a rep to get directed to this magical land :)

Call them directly? 1-877-279-3100

That's what most of us do.

[humm3r]

Hi guys,

Picked up a Bold 9900 from Rogers for $549.99 no contract, no problem getting them to sell me it either! Unlocked it 5 mins after getting home. So after 1 day of use I got the text message telling me im at 75% data useage for the month on 500 mb....

So I called in after reading some of the plans posted here and managed to get the following. For 1.5 years remaining on contract, I think I did pretty well and had an awesome rep:

Voice 25 Plan (Saskatchewan):
300 minutes
Evenings/Weekends at 6PM-7AM
Voicemail 3, Call Waiting, Call Conferencing
Choice of unlimited text/pic/vid messaging or Fave 5 local (calling and pic/video/text messaging)

6GB Blackberry Data for $30

Subtotal $55.00 / month


Just have to wait 48 business hours or less for Telus to reprocess my corporate 15% discount and readd my missing caller ID and telus to telus local features.

[mchuong]

Looking to change my current contract to add this in with my iPhone 4.
Currently, I am on their regular $50 voice and data with free CID.
I have been with them since August when the iPhone came out, but I have another line with them for more than 6 years.

Would I be able to call in to change my plan without having to sign another 3 year contract?

I was hoping to get the cheapest voice plan I could get from them and add the $30 6GB of data.

In the voice plan I was aiming to get:

100-250 minutes (I hardly ever use minutes, barely reach 100 every month)
Unlimited Texting
Early Nights and Weekends starting at 6pm
VM, CW, CC
CID for free

All for around $20-$25, do you guys think Telus would give me something like that?
Then I add 6GB of data, the whole plan then costing $50-$55 w/o tax yet.

[adnanhoque]

I have these two offers on the plate. Reading the offers others have posted here, I think both are pretty good....your thoughts?

Offer 1: $45
- 300 minutes anytime
- free after 6pm and weekends
- 5 Favorite Local unlimited calling/txting
- 1gb Data

Offer 2: $55
- 200 minutes anytime
- free after 5pm and weekends
-10 Favorite Nationwide unlimited txt and voice
-5gb data

Both offers include:
- no contract, CID/VM/CW/CC, unlimited txting, no system access fee

I may go with offer 1 as its more suited to my use/needs.

[tmash]

Anyone able to get the $50 min. monthly plan when getting a new phone waived?

Called Telus to cancel today, at first it almost seemed like they were going to happily let me cancel. The original CSR wasn't even going to transfer me to L&R, she just told me that I have to give 30 days notice to cancel and if I want to port that I should go sign with someone else first. I then called L&R and they wouldn't budge a single bit on the $50 min, they wouldn't even give me better pricing on the phone (Torch 9800) even though the new Torch was released today.

In the end had to settle for this:

Torch 9800 - $79.99

200 min
E & W 6pm
Unlimited Text
Caller ID - Free for 3 years.
VM 3
Call Waiting & Conferencing
500MB

$50 + tax

I couldn't get them to budge on anything at all. The phone is for my 16 year old sister who has a somewhat limited monthly income. The previous plan was much better but on the CDMA network and her Tour 9630 is dying so needs to be replaced. The guy wouldn't even give me the caller ID at first and insisted I pay the $7 for it, finally when I told him that she can't pay the extra $7 a month he finally let us have it free for three years.

I feel like we should be able to do better but no matter what I told him, and even offered to just cancel straight out, he wouldn't go below the $50/month requirement.

Edit: Also should note that the line has been off-contract since last November, so it's not like I didn't have bargaining power.

[ms_angry_nipples]

just thought i'd share :)

Yes the $50/min on data plan is the norm... :( I called around. I'm from BC and my contract expires in 2 days (august 14)

I called Customer service..and over an hour later after speaking to 4 different people (ultimately to Retention & Loyalty) i ended up with:

200 daytime
unlimited at 5PM (yes 5pm).
5 GIGS of data (...not 1gig not 6gig..but awkward 5gigs)
Favourite 10 Numbers
Unlimited in/outgoing text, video, picture messaging
family calling long distance (friggin useless)
Voicemail, conference calling, call waiting
caller id (+$5 suppose to be $8...they would not budge on this..when i've had free caller id since the dawn of time)

$55 + $5 caller id = $60 a month (before taxes and 911..System accessing is included in plan). ~68/month with taxes in.


I didn't pay for a Sim card but they charged me $25 admin fee (showing up on my next telus bill).....it was suppose to be $35...but apparently saving $10 is a "special deal" :rolleyes:

I looked around the telus site..and realized i pretty much got the Saskatchewan Student $55 Plan..but saved $3 on the caller id....so crappy!

The Sales Rep at the mall who sold me my iphone, said it is rare for anyone to get another province pricing... :rolleyes:

I've been with telus since 2004. i had an old CDMA phone...never had data. i hope 5 gigs is worth this extra money...geez! I'm used to paying $38/month. With $30 more....this better be worth it. :cry:

-------------------------------
Random snippit of my conversation with retention today

me: Is there anyway to just add data to my loyalty plan i've had for the last 3 years?
her: no, your plan does not exist..there is no way for me to enter it into the system. We cannot offer you all those perks you received for the last 3 years. they will roll out and you'll be paying $50 more.
me: I pay $38 a month..why would it become $88?
her: we cannot add data and renew your voice plan. In fact, Telus is losing money giving you the plan you have. Telus has been PAYING YOU $50 each month you've been with us.
me: That does not make sense..i've been paying telus 38/month for the last 3 years. i don't see $50 going into my bank account....
her: No, you've been getting $50 a month in discounts
me: but discounts is not giving money....i'm just paying a little less than your listed price
her: NO, you are getting money from telus each month..so the contract benefitted you not us.

At that point i starting laughing..and then just gave up........

[tmash]

Does anyone know how to contact Telus head office to file a complaint?

I've never been treated so rudely on the phone as I was this afternoon.

I called in to see if they can do any better on my plan since after shopping around I saw that people were getting much better offers for the same amount of money. The plan I was originally offered:

BB 9800 $79.99

200 min
E & W 6pm
VM
500 MB
Unlimited Text Messaging
500 MB
CID - Free 3 years
$50 + tax

After speaking to a rep today, he told me there was no note about three years free and he could give it to me for 1 year free. I said what the hell they said last night free for three years. Finally he gave in and offered it again for three years and gave me this plan:

200 min
E & W 6pm
VM
1GB
Unlimited Text
Fav 10
CID - Free for three years
$55 + tax

This plan is just the basic Student 55 they have on right now with free CID, so I asked him if he could do any better than the promotions they just have listed on their websites. He told me I have to have a $50 minimum per month, and I could take offer 1 or offer 2 and that was it. After I kept trying to explain that I was previously on an EPP w/ a data add-on and I was curious if they had any kind of EPP plan that I could add a data package to again to get it up to $50, he said to me "I don't know what part of this you don't understand....we've given you two plans, pick one of them"

I was so taken aback by this, I can't believe they would say something like this to a client. After I told him that I understood I have a $50 requirement and was just curious if they have another $50 plan they could put together that will offer me more, he told me I can "choose one or the other, we've offered you enough and been very patient with you reducing the CID from $8 to free for three years and you can choose the $50 plan we gave you or the $55, that is all"


I finally told him I'd have to think it over and if he could please make a note on my account regarding the offers, and then when they usually say "is there anything else I can help you with?" he just said "ok, i did that, goodbye" and hung up.


I think this may be the tipping point for me, I was ready to renew for three years more, but after this experience I don't think I want to anymore. I want to contact their head office and let them personally know that I am leaving as a result of their poor client relations.

[selwynroars]

My girlfriend is trying to sign another contract with telus. At the moment, they are giving her this:

$50
350 mins
VM
CID
Unlimited SMS
E/W @ 5PM
1gb data

I think the System Access Fee is included in the $50... thing is I don't think she needs 1gb of data, 500mb should be way more than enough. Do you can they would swap 1gb data with 500mb + MY5 or MY10?

Otherwise, any comments about this plan? Thanks

[southnam]

Called telus today because for the first time I went over my free 250 text. I had automatic billing and don't pay much attention but found out I had tested a lot last two months and went over each month. Anyhow asks if they would consider giving me like another 250 free and was transferred to LR. He offered me 2500 for amazing price of $7 which I declined. Been a customer for about 10 years and contract expires feb. Asked about renewal and was told of amazing new plan for either $50 or $60 which is more than I pay now. I now have. BB storm which I pay $40 plus sat etc.. For $53/m total. Basically old supertalk 10 with $30 data. I get:
250 dt
Unlimited e/w after 7 pm
Unlimited incoming
Cid, vm3, cf, cc
250 outgoing text, free incoming
100 cdn ld
Unlimited data.

So his offer was for 50
I get
250 dt
2500 text
Cid,vm,
500 mb data.

So of course I was dumbfounded saying so you want me to resign and pay more to get less now. In which he said well yes, right now your perks will run put in 6 months and you will pay $38 more when those credits expire. But you will be on a better network. And I quote "now you are paying regular gas for like a honda but the new network is like premium for a Ferrari you will see how much better etc...." I stopped him there because he was becoming moronic in his excuses....
So as we l know he said when my contract is up they will force me off my plan so I have no choice as unlimited data is gone....
Now gotta decide if I want to consider leaving for wind or Mobi and let them keep their Ferrari.

[Bryson]

I just got a smartphone and I want to fool around with some data. What is the cheapest data L&R is offering these days? Do they still have 1gb for $20? What about 500mb and 100mb?

[encinc]

200 min
E & W 6pm
VM
1GB
Unlimited Text
Fav 10
CID - Free for three years
$55 + tax

This plan is just the basic Student 55 they have on right now with free CID, so I asked him if he could do any better than the promotions they just have listed on their websites. ... he told me I can "choose one or the other, we've offered you enough and been very patient with you reducing the CID from $8 to free for three years and you can choose the $50 plan we gave you or the $55, that is all"


I think this may be the tipping point for me, I was ready to renew for three years more, but after this experience I don't think I want to anymore. I want to contact their head office and let them personally know that I am leaving as a result of their poor client relations.

I wonder if you got the same rep I did a month or so ago. I had a very similar experience when I called looking for a new plan. Basically I was told that both plans were rich plans, and they didn't have to offer me anything. I was disappointed that with 12+ years with Telus (going back to Clearnet days) they couldn't be creative and find a way to give me what I wanted. I don't need all the add-ons they were offering me, but I want at least 1 GB data, and I don't want to pay more than $50 per month. From the way he spoke to me, I felt like I was asking for something totally unreasonable, even though I know others have done much better.

[riffraff1414]

My contract ends tomorrow and i want to call and see if i can get a good deal on the new bold.
Does my plan HAVE to be $50+ to get the discounted price or will they wave it for a customer?

Also do they offer anything like this:
200 min
free nights/weekends after 6/7
unlim texting
500mb / 1gb data
+ caller id

Can i get the above for something like $40?

thanks.

[tmash]

My contract ends tomorrow and i want to call and see if i can get a good deal on the new bold.
Does my plan HAVE to be $50+ to get the discounted price or will they wave it for a customer?

Also do they offer anything like this:
200 min
free nights/weekends after 6/7
unlim texting
500mb / 1gb data
+ caller id

Can i get the above for something like $40?

thanks.

I spoke with three reps and none of them would waive the $50 minimum. Of course, YMMV.

[riffraff1414]

I spoke with three reps and none of them would waive the $50 minimum. Of course, YMMV.

Iuno if this would work but what if I sign a $50 contract, get the phone cheap and be4 the 30 days is up to cancel the contract without a fee try negotiating... would that work?

[boyoflondon]

My contract ends tomorrow and i want to call and see if i can get a good deal on the new bold.
Does my plan HAVE to be $50+ to get the discounted price or will they wave it for a customer?

Also do they offer anything like this:
200 min
free nights/weekends after 6/7
unlim texting
500mb / 1gb data
+ caller id

Can i get the above for something like $40?

thanks.

That plan is the base they will offer you at $50/month ....

[tmash]

I wonder if you got the same rep I did a month or so ago. I had a very similar experience when I called looking for a new plan. Basically I was told that both plans were rich plans, and they didn't have to offer me anything. I was disappointed that with 12+ years with Telus (going back to Clearnet days) they couldn't be creative and find a way to give me what I wanted. I don't need all the add-ons they were offering me, but I want at least 1 GB data, and I don't want to pay more than $50 per month. From the way he spoke to me, I felt like I was asking for something totally unreasonable, even though I know others have done much better.

Yeah that's exactly how i felt. I don't think I was being unreasonable at all given that other people here have gotten exactly the plan I'm looking for (some even have more features than I want/need). Oh well, I ended up porting out last night to another carrier so I won't have to deal with those idiots ever again.

[tmash]

Iuno if this would work but what if I sign a $50 contract, get the phone cheap and be4 the 30 days is up to cancel the contract without a fee try negotiating... would that work?

As far as I know, you don't get 30 days to cancel the contract without a fee...

[riffraff1414]

As far as I know, you don't get 30 days to cancel the contract without a fee...

well that's just awkward... my bad :P

So pretty much you cant get data for anything less then $50?

[tmash]

well that's just awkward... my bad :P

So pretty much you cant get data for anything less then $50?

Not if you subsidize a phone. If you buy phone outright, I assume that retentions may do something for you, but they weren't particularly kind to me so who knows.

[riffraff1414]

Not if you subsidize a phone. If you buy phone outright, I assume that retentions may do something for you, but they weren't particularly kind to me so who knows.

Well that's a real bummer... winds prices looking so much more reasonable :(

[loghed]

I was just offered the Student 55+ plan (http://www.telusmobility.com/en/ON/plans/student40.shtml?INTCMP=student_plan), with the incentive of free CID.

I guess its better than nothing, I didnt feel like pushing the guy too much as I couldnt really understand him. Probably wont accept it, will likely just stay on my current contract for a few months and wait for a better incentive.

[icemasta]

I was just offered the Student 55+ plan (http://www.telusmobility.com/en/ON/plans/student40.shtml?INTCMP=student_plan), with the incentive of free CID.

I guess its better than nothing, I didnt feel like pushing the guy too much as I couldnt really understand him. Probably wont accept it, will likely just stay on my current contract for a few months and wait for a better incentive.

I don't know what Telus thinks retentions means anymore. How are they even trying to retain customers by giving customers deals that anyone can get off the street, just throwing caller ID doesn't make it a "retention" worthy deal.
I hope customers don't sign with Telus for these joke retention plans.

[globalc]

^^ agreed

better options available; people dont seem to care enough to change

[xtwo]

I have a question. How do you add the Friends & Family package for $5 from team web store if you are an existing client under contract?

[loghed]

I was just offered the Student 55+ plan, with the incentive of free CID.

I guess its better than nothing, I didnt feel like pushing the guy too much as I couldnt really understand him. Probably wont accept it, will likely just stay on my current contract for a few months and wait for a better incentive.


I don't know what Telus thinks retentions means anymore. How are they even trying to retain customers by giving customers deals that anyone can get off the street, just throwing caller ID doesn't make it a "retention" worthy deal.
I hope customers don't sign with Telus for these joke retention plans.

I guess I should mention that I am coming off a 1 year contract, so maybe the offer is worse because of this. I still think the offer was pretty shyte though. I also don't like the fact I need a $50 contract for the new phones. Kind of ridiculous if you ask me.

[tmash]

I don't know what Telus thinks retentions means anymore. How are they even trying to retain customers by giving customers deals that anyone can get off the street, just throwing caller ID doesn't make it a "retention" worthy deal.
I hope customers don't sign with Telus for these joke retention plans.

We have five cell phones in my family. Last year, all five were with Telus.

In the past 12 months, three of them have been cancelled any moved to other carriers. The other two are still on contract right now but will probably be gone once their contracts are up. It's impossible to talk to retentions anymore, they won't give you anything other than what people off the street will get. They don't show any loyalty to me, so why should I show loyalty to them.

[icemasta]

We have five cell phones in my family. Last year, all five were with Telus.

In the past 12 months, three of them have been cancelled any moved to other carriers. The other two are still on contract right now but will probably be gone once their contracts are up. It's impossible to talk to retentions anymore, they won't give you anything other than what people off the street will get. They don't show any loyalty to me, so why should I show loyalty to them.

What we need are people that will vote with their wallet. Loyalty means nothing to me as a consumer.
When I called to cancel Rogers and switch to Teksavvy, the rep brought up how long I've been a customer. I told the rep as long as Rogers, in this case, can't even provide a reasonable cap why should I even stay. In addition to the extra cap size, Teksavvy's non-contract regular rates equaled Rogers 1-yr contract rate with 30% off, so there was no contest. I cancelled Rogers and happy I can finally use my internet without worrying about overages.

Telus has lost touch with consumers. My absolute caveat is when the reps say your plan is too rich and can't provide you with a decent deal. I mean I tell the reps that you, Telus, gave me the plan I'm on, it's not like I made it up out of nowhere. They make you seem like your the thief not them. I know there is a deal with caller ID and text for $5, when I asked the rep for that, he says unless your renewing we can't offer that. Come on, I'm offering to pay Telus for two services that barely cost them anything and they're denying me!

I'm only 9 months away from finishing the contract and will definitely not renew!

[tmash]

What we need are people that will vote with their wallet. Loyalty means nothing to me as a consumer.
When I called to cancel Rogers and switch to Teksavvy, the rep brought up how long I've been a customer. I told the rep as long as Rogers, in this case, can't even provide a reasonable cap why should I even stay. In addition to the extra cap size, Teksavvy's non-contract regular rates equaled Rogers 1-yr contract rate with 30% off, so there was no contest. I cancelled Rogers and happy I can finally use my internet without worrying about overages.

Telus has lost touch with consumers. My absolute caveat is when the reps say your plan is too rich and can't provide you with a decent deal. I mean I tell the reps that you, Telus, gave me the plan I'm on, it's not like I made it up out of nowhere. They make you seem like your the thief not them. I know there is a deal with caller ID and text for $5, when I asked the rep for that, he says unless your renewing we can't offer that. Come on, I'm offering to pay Telus for two services that cost barely them anything and they're denying me!

I'm only 9 months away from finishing the contract and will definitely not renew!

Exactly, it's unbelievable to me when I'm offering to re-up with them for 3 years and pay them money, and they make it seem like I"m trying to steal from them.

The icing on the cake was when the rep told me "we can't do caller ID free, but I can give it to you for $7/month instead of the regular $8. That's a $1 savings per month for 36 months, so it's like saving $36!"

[hockeyguymd]

What we need are people that will vote with their wallet. Loyalty means nothing to me as a consumer.
When I called to cancel Rogers and switch to Teksavvy, the rep brought up how long I've been a customer. I told the rep as long as Rogers, in this case, can't even provide a reasonable cap why should I even stay. In addition to the extra cap size, Teksavvy's non-contract regular rates equaled Rogers 1-yr contract rate with 30% off, so there was no contest. I cancelled Rogers and happy I can finally use my internet without worrying about overages.

Telus has lost touch with consumers. My absolute caveat is when the reps say your plan is too rich and can't provide you with a decent deal. I mean I tell the reps that you, Telus, gave me the plan I'm on, it's not like I made it up out of nowhere. They make you seem like your the thief not them. I know there is a deal with caller ID and text for $5, when I asked the rep for that, he says unless your renewing we can't offer that. Come on, I'm offering to pay Telus for two services that cost barely them anything and they're denying me!

I'm only 9 months away from finishing the contract and will definitely not renew!
+1.

What bothers me most about Telus reps is that they have this sense of arrogance and I've found they often talk down to customers. Last time I called I was insulted by one of the retentions people because I told them I wanted 6Gb of data, for which I was told to get a life.

They're probably young university punks. I moved to Mobilicity and have had to real problems. It seems that Telus has departed from its humble beginnings as Clearnet, where customer service and value were at the core of their business, now it seems they are heavily concerned with profits and dividends to shareholders.

C'est la vie.

[Archane]

I have these two offers on the plate. Reading the offers others have posted here, I think both are pretty good....your thoughts?

Offer 1: $45
- 300 minutes anytime
- free after 6pm and weekends
- 5 Favorite Local unlimited calling/txting
- 1gb Data

Offer 2: $55
- 200 minutes anytime
- free after 5pm and weekends
-10 Favorite Nationwide unlimited txt and voice
-5gb data

Both offers include:
- no contract, CID/VM/CW/CC, unlimited txting, no system access fee

I may go with offer 1 as its more suited to my use/needs.

Nice deal I'm going to try and get something similar to offer 1, if not, I will cancel and switch to Mobilicity $25 plan.

[southnam]

Anyone wonder if any telus higher ups ever read these or similar forums bashing them.

[Mugen123]

what's telus retentions look like these days? my contract is up in november and i'm thinking about getting the iphone 5... are they gonna make me go on a data plan? I only need wi-fi

Or should I just give up on Telus and make the switch? this thread is looking so appealing http://forums.redflagdeals.com/mobilicity-back-school-promo-nexus-s-350-25-month-unlimited-data-1069798/

[icemasta]

Anyone wonder if any telus higher ups ever read these or similar forums bashing them.

I hope they do since they definitely don't have a clue on what customers actually think of them.

This is where smaller providers like Mobilicity shine. Dave Dobbin, CEO of Mobilicity, has an active twitter account and checks his personal email regularly. When I've had a question or concern, one tweet or email away, I have an answer.
I understand Telus is a larger company and the CEO won't do the same thing, but a little community involvement from larger companies could go a along way.

[tim-x]

Got my wife this deal:

450 anytime mins
e/w @ 6
unlim text
myfave5 nationwide
CID/CF/CW/VM3
6 gigs data

$60 + tax

[EH15]

Telus retentions is pathetic. I tried to get something for my mom, even willing to resign a new 3 year contract while doing HUP, and was offered JUST CID...multiple times. I've seen people complain about Rogers, but Telus is on a whole other level. I've gotten Rogers to throw in 100LD, R2R, unlimited incoming, 100 bonus minutes on my plan and the best Telus could do for my mom whose been with them for ~7 years is CID!? smfh

[Albertan]

Hi guys,

I have a buddy who's crappy telus dumbphone contract is expiring in November. He'd like an iPhone but has something against paying for a phone.

I have told him that the iPhone 5 (or iPhone or whatever they call it) will be out in September.


Do you guys think it's likely that, come Sept/Oct, the current iPhone4 will drop into the free/nearly free bucket that the 3GS did when the iPhone4 was announced?
Can anyone recommend a plan with Telus that would be around $50 a month and include some data, VM, CID,texts, as well as some voice minutes?


Thanks everyone!

[Devotion]

Can someone please help me?

So... I found out the Telus was having the 72-Hour Online Sale and the HTC Surround 7 was available for $0.00 on a 2-year voice only activation.

I was talking to a live agent through online support and she accidently stated:

http://img26.imageshack.us/img26/9857/screenshot008a.jpg

I was wondering if I could somehow send this to Telus and request them to give me the Telus Super Talk 10 Plan or something...

And also, I was wondering if this would be worth it to sign a 2-year contract for $20/Month Regular Plan.

Thanks in advance! :D

[icemasta]

Can someone please help me?

So... I found out the Telus was having the 72-Hour Online Sale and the HTC Surround 7 was available for $0.00 on a 2-year voice only activation.

I was talking to a live agent through online support and she accidently stated:

http://img26.imageshack.us/img26/9857/screenshot008a.jpg

I was wondering if I could somehow send this to Telus and request them to give me the Telus Super Talk 10 Plan or something...

And also, I was wondering if this would be worth it to sign a 2-year contract for $20/Month Regular Plan.

Thanks in advance! :D

What did she say after you questioned her?

[Devotion]

What did she say after you questioned her?

She said she was mistaken. There is no such thing as a $10 plan. You think I can email to Telus or something and negotiate a deal or something?

[loghed]

People always mention and complain that Telus retention plans are complete ****, not that I don't agree. But when compared to getting a new contract with another provider, they look a lot more attractive. I'd change providers in a heartbeat if they offered something decent and comparable to the retention plan I was offered (assuming that provider is not Bell).

[loghed]

She said she was mistaken. There is no such thing as a $10 plan. You think I can email to Telus or something and negotiate a deal or something?

No.

[tmash]

People always mention and complain that Telus retention plans are complete ****, not that I don't agree. But when compared to getting a new contract with another provider, they look a lot more attractive. I'd change providers in a heartbeat if they offered something decent and comparable to the retention plan I was offered (assuming that provider is not Bell).

Telus offered me:

200 min
E & W 6pm
U/L Canadian Text
VM 3
CID - 3 years only
500 MB
$50/month

Virgin has:
200 min
E & W 6pm
Unlimited International Text
10 nationwide fav
Unlimited social networking
CID + VM10
$50/month

Sacrifice some data, but if all you use your BB for is BBM and Social networking, clearly the Virgin plan is far superior. Not to mention the virgin plan is a retail plan whereas the Telus one I had to claw and beg to get as a RETENTION plan. Not to mention places like Koodo, Mobilicity, and Wind which have far better plans.

[Mugen123]

wow, telus retentions really won't give anything up eh? guess it's time to make the switch
would they give me a HUP on the iphone 5 without a data plan? credit my SAF?

[loghed]

Telus offered me:

200 min
E & W 6pm
U/L Canadian Text
VM 3
CID - 3 years only
500 MB
$50/month

Virgin has:
200 min
E & W 6pm
Unlimited International Text
10 nationwide fav
Unlimited social networking
CID + VM10
$50/month

Sacrifice some data, but if all you use your BB for is BBM and Social networking, clearly the Virgin plan is far superior. Not to mention the virgin plan is a retail plan whereas the Telus one I had to claw and beg to get as a RETENTION plan. Not to mention places like Koodo, Mobilicity, and Wind which have far better plans.

I don't really see those as comparable. I don't use the phone for much social networking, and it doesnt have unlimited text (pic and video). Tho 10 nationwide fav could be quite valuable for some people.

[mgbdragon]

Telus offered me:

200 min
E & W 6pm
U/L Canadian Text
VM 3
CID - 3 years only
500 MB
$50/month

Virgin has:
200 min
E & W 6pm
Unlimited International Text
10 nationwide fav
Unlimited social networking
CID + VM10
$50/month

Sacrifice some data, but if all you use your BB for is BBM and Social networking, clearly the Virgin plan is far superior. Not to mention the virgin plan is a retail plan whereas the Telus one I had to claw and beg to get as a RETENTION plan. Not to mention places like Koodo, Mobilicity, and Wind which have far better plans.

ah but you can still get a better plan from Telus
for $50, can also add:
100 CAD LD minutes
Fav 5
total of 1GB data
total 350 min

you can also get that virgin plan for $35 if willing to drop to Fav 5 and VM3 and only unltd canada texting

I've negotiated these plans personally and others have even gotten a little better. Depend on what plan you have, how long a customer you are, negotiating skills and mostly the rep you get. Try calling during the day, I've had better luck with reps during the day, but small sample set.

[tmash]

ah but you can still get a better plan from Telus
for $50, can also add:
100 CAD LD minutes
Fav 5
total of 1GB data
total 350 min

you can also get that virgin plan for $35 if willing to drop to Fav 5 and VM3 and only unltd canada texting

I've negotiated these plans personally and others have even gotten a little better. Depend on what plan you have, how long a customer you are, negotiating skills and mostly the rep you get. Try calling during the day, I've had better luck with reps during the day, but small sample set.

Well that was my point, that was the deal I was able to "negotiate" from Telus. They aren't giving much of anything these days, and consider yourself lucky for negotiating what you got. I spoke with three reps and none of them would do better than that offer I got.

edit: I should state that perhaps our situations are different. I was looking for a HUP as well as renegotiate plan. If you did not do a HUP, then perhaps they are giving better retentions offers for that. Also, they may be giving better deals to Android/iPhone users as opposed to those on BIS, but again who knows.

[globalc]

was offered this

300min + ev/wkdn 6pm free
unllimited text
6gb data
vm3/call id

55+ tax

vs mobilicity unlim everything but no vm
and crappier network '

decisions...not really though

[humm3r]

was offered this

300min + ev/wkdn 6pm free
unllimited text
6gb data
vm3/call id

55+ tax

vs mobilicity unlim everything but no vm
and crappier network '

decisions...not really though


Seems they are handing this plan out quite freely. I got the same one I posted a few pages back about. $55.00 + tax. Only difference is mine did not come with caller ID, but I got call waiting / conference calling and voicemail, and I am sorting out the caller ID issue with them since I get it from corporate discounts thru my employer (I had business flex vm10& callerID free permenantly added back in 2007 when they changed a plan I went to sign up for the next day, and when I switched from corporate back to consumer to talk to retentions the rep decided to take it off since it is the same code the corporate one gives me. Retentions was kind enough to put it back on as a 3 yr promo for free, just have to bash corporate up for my stuff back)

[humm3r]

Retentions Tips I have used that seem to work:

-I always start my calls off with "Hi XXXXX my name is XXXX, how are you today?" and try to be professional and easygoing for the reps. I find getting them on your side by being chummy can work with the right reps.

-Make conversation with the rep about them, as if you care. I use probing questions when they are quiet and looking stuff up for me that they can do. I will ask "How has your day been so far? Busy or not too bad?" to break the ice a little bit and get them hopefully more friendly. One of the reps I talked to to get my 6GB data on blackberry was all excited when I told him I just picked up the new blackberry 9900. He wants it, so we were discussing the features and he was asking me how I like it, as if we were just two buddies. This has a psychological effect on the rep and they will likely help you out more.

-If you do not like what they have offered, let them know by asking if they have anything that would suit X need better. ex: "that sounds like a great plan, but I think I would benefit from X more than Y. Do you have anything with X in it already that is included in the price?" and stuff like that. I dont have a script made up when calling and just wing it, but stuff like that seems to work.

-whatever you do, DO NOT be rude or a smartass on the phone. The reps not only will refuse to help you and give you a good deal, they will flag your account so that the next time you call in, you also won't be helped and will get no good deals from retentions. A little kindness goes a long way.

-Time of day to call: I usually call in the afternoon or VERY EARLY evening (5-6pm) and have had all good reps.

See if any of these tips help you guys in dealing with retentions. I'm sure they've all been said here before, but this is what I have gone by for the last few days talking to retentions about various lines I have or friends have, and all the reps I have had have been awesome. Best of luck to you all!

[Mugen123]

Retentions Tips I have used that seem to work:

-I always start my calls off with "Hi XXXXX my name is XXXX, how are you today?" and try to be professional and easygoing for the reps. I find getting them on your side by being chummy can work with the right reps.

-Make conversation with the rep about them, as if you care. I use probing questions when they are quiet and looking stuff up for me that they can do. I will ask "How has your day been so far? Busy or not too bad?" to break the ice a little bit and get them hopefully more friendly. One of the reps I talked to to get my 6GB data on blackberry was all excited when I told him I just picked up the new blackberry 9900. He wants it, so we were discussing the features and he was asking me how I like it, as if we were just two buddies. This has a psychological effect on the rep and they will likely help you out more.

-If you do not like what they have offered, let them know by asking if they have anything that would suit X need better. ex: "that sounds like a great plan, but I think I would benefit from X more than Y. Do you have anything with X in it already that is included in the price?" and stuff like that. I dont have a script made up when calling and just wing it, but stuff like that seems to work.

-whatever you do, DO NOT be rude or a smartass on the phone. The reps not only will refuse to help you and give you a good deal, they will flag your account so that the next time you call in, you also won't be helped and will get no good deals from retentions. A little kindness goes a long way.

-Time of day to call: I usually call in the afternoon or VERY EARLY evening (5-6pm) and have had all good reps.

See if any of these tips help you guys in dealing with retentions. I'm sure they've all been said here before, but this is what I have gone by for the last few days talking to retentions about various lines I have or friends have, and all the reps I have had have been awesome. Best of luck to you all!

does this mean i'm flagged? i've been somewhat rude to the last 2 reps i talked to a few months back

[humm3r]

does this mean i'm flagged? i've been somewhat rude to the last 2 reps i talked to a few months back

It's entirely possible. A co worker of mine used to date a rogers rep who explained to him how the retentions systems work about being flagged. He told me that basically they refuse to help you when you are rude, and then leave notes on your account about it so that the next rep sees you were rude. He told me this will make them not as likely to give you a deal or cut you some slack. I find now that im abit older (21 vs 19), I have had more success being nice and normal vs threatening to leave and whatnot.

[mgbdragon]

Well that was my point, that was the deal I was able to "negotiate" from Telus. They aren't giving much of anything these days, and consider yourself lucky for negotiating what you got. I spoke with three reps and none of them would do better than that offer I got.

edit: I should state that perhaps our situations are different. I was looking for a HUP as well as renegotiate plan. If you did not do a HUP, then perhaps they are giving better retentions offers for that. Also, they may be giving better deals to Android/iPhone users as opposed to those on BIS, but again who knows.

$50 plan HUP to Desire HD for new 3 yr contract
$35 plan to renew for 1 year on BB Curve, no BIS

so slightly different situation, but not much. Negotiated at end of spring 2011

[humm3r]

$50 plan HUP to Desire HD for new 3 yr contract
$35 plan to renew for 1 year on BB Curve, no BIS

so slightly different situation, but not much. Negotiated at end of spring 2011

if you want/need data, ask to get the 6GB promo for $30 and a $25 voice plan. see what they say.

[riffraff1414]

Has anyone had any success with dropping prices by quoting mobilicity/ wind?

* also how long do they keep your account after you cancel? Could i port my number, try out mobo and if i see their service is sub par come back and grab a retention deal?

[Mugen123]

my contract is up in october, i took over the remaining 1.5 years of a 3 year contract.. apparently they called to see if everything was alright, didn't ask if i wanted to renew or anything, just told me i have a hardware upgrade

[slotscanada]

Anybody on here work for TELUS by chance, and maybe able to help me to get an early renewal?
Looking to renew 9 months early for another 3 year term.
Want to get (2) new IPHONE 4's and pay the $99 each 3 year contract price.
Then get a total package plan for about $100 - Phone & Data for both.

Is this possible? I know another thread mentioned some Telus employees on here that can help.

PM me if possible. Thanks.

[humm3r1]

I would also like to know which members are TELUS employees if they dont mind PM'ing me. I intend to add at least 2 more lines to my account come October 2011, and move a 3rd one over. Not sure if you guys are on commission, but if you are and wanna help me out then message me up :)

[ryanreynolds]

Anybody on here work for TELUS by chance, and maybe able to help me to get an early renewal?
Looking to renew 9 months early for another 3 year term.
Want to get (2) new IPHONE 4's and pay the $99 each 3 year contract price.
Then get a total package plan for about $100 - Phone & Data for both.

Is this possible? I know another thread mentioned some Telus employees on here that can help.

PM me if possible. Thanks.

i urge u not to drop 99$ on an iphone 4, in a mere couple months the iphone 5 will come out, and if u find a telus employee here (which u will) you can get it for 1.65$. theres a thread i saw last night on it, PM there and u shud find sum1!

[tweakstur]

was offered this

300min + ev/wkdn 6pm free
unllimited text
6gb data
vm3/call id

55+ tax

vs mobilicity unlim everything but no vm
and crappier network '

decisions...not really though

I ended up with the same thing but added VM10. $60/month + tax.

A 30 minute call got me: Early activation fee waived so I could upgrade to the new Bold 9900, +50 minutes & +6GB data for an additional $15/month over my old plan.

[slotscanada]

i urge u not to drop 99$ on an iphone 4, in a mere couple months the iphone 5 will come out, and if u find a telus employee here (which u will) you can get it for 1.65$. theres a thread i saw last night on it, PM there and u shud find sum1!


So got a REALLY good dude @ Telus Retentions last night - called about 8pm EST. Have about 9 months left on our 3 year contract for 2 phones. He was able to waive the majority of fees for the renewal, end up paying like $35 or something total for both lines (instead of like $200). Just waiting for our new RFD friend MGBTELUS to do the TeamWebStore thing for me, and should be back in business, then to negotiate a favourable plan, he offered the Flex55.

[hockeyguymd]

was offered this

300min + ev/wkdn 6pm free
unllimited text
6gb data
vm3/call id

55+ tax

vs mobilicity unlim everything but no vm
and crappier network '

decisions...not really though

You forgot to mention that Mobilicity is 10 dollars less (for the $40 plan) and $20 ( less for the 25 dollar plan) this is the plan without voice mail.

Compare apples to apples.

[a in yul]

So got a REALLY good dude @ Telus Retentions last night - called about 8pm EST. Have about 9 months left on our 3 year contract for 2 phones. He was able to waive the majority of fees for the renewal, end up paying like $35 or something total for both lines (instead of like $200). Just waiting for our new RFD friend MGBTELUS to do the TeamWebStore thing for me, and should be back in business, then to negotiate a favourable plan, he offered the Flex55.

can you please calrify; i could go through him as well, need to renew 2 lines very soon; thanks!

[mudman24]

I've had this done to me twice now, getting a contract I didn't agree too.

Free features became pay features. I'm having to fight with a rep with one of these contracts today.


I agreed to:
voice 25
free cid
free 2oo ld min

Cost around $29

They want me to pay for the cid and 200 ld min. $28 difference plus tax.

[slotscanada]

can you please calrify; i could go through him as well, need to renew 2 lines very soon; thanks!

Just read back a few pages. MGBTELUS is a telus employee and will help you with the Team Web Store pricing (essentially Friends & Family). $1.85 or something for an IPHONE 4 on 3 year contract.

[jrross]

So got a REALLY good dude @ Telus Retentions last night - called about 8pm EST. Have about 9 months left on our 3 year contract for 2 phones. He was able to waive the majority of fees for the renewal, end up paying like $35 or something total for both lines (instead of like $200). Just waiting for our new RFD friend MGBTELUS to do the TeamWebStore thing for me, and should be back in business, then to negotiate a favourable plan, he offered the Flex55.

Hi.... I don't quite understand this as well.... did you cancel your contract or just pay part penalty and renew? The part I don't get is that if you are lookign for a web store deal, they are for new lines only....

[derek85]

Just talked to Telus reps, got transferred to Telus Loyalty and was offered the following plan:

300 min day time
unlimited 6pm + weekend
unlimited text (or opt for 5 fav numbers w/ unlimited calling)
VM3
CID

all for $30 + tax /month. The plan is $25; CID $5 extra.

No contract required.

P.S. Data can be added on top starting at $10 for 100MB and $15 for BB, but this diminishes attractiveness of the plan IMHO.

[pete]

Just talked to Telus reps, got transferred to Telus Loyalty and was offered the following plan:

300 min day time
unlimited 6pm + weekend
unlimited text (or opt for 5 fav numbers w/ unlimited calling)
VM3
CID

all for $30 + tax /month. The plan is $25; CID $5 extra.

No contract required.

P.S. Data can be added on top starting at $10 for 100MB and $15 for BB, but this diminishes attractiveness of the plan IMHO.


I'm assuming no new phone right?

I'm still on the old EPP $17.30 deal, and it's about to expire.. need to get a new phone (thinking of a smart phone, but doubling my phone bill kind of doesn't seem right to me)

[derek85]

I'm assuming no new phone right?

I'm still on the old EPP $17.30 deal, and it's about to expire.. need to get a new phone (thinking of a smart phone, but doubling my phone bill kind of doesn't seem right to me)

No new phone, no contract, just a plan switch.

[a in yul]

Just read back a few pages. MGBTELUS is a telus employee and will help you with the Team Web Store pricing (essentially Friends & Family). $1.85 or something for an IPHONE 4 on 3 year contract.

thks for the update; wonder if a early renewal can be done via MGBTELUS..?

[slotscanada]

thks for the update; wonder if a early renewal can be done via MGBTELUS..?

No I don't think so, you need to call Retentions for that. Still waiting to hear back from MGBTELUS in regards to him completing the form for the renewal offer....

If any other Telus Web Store employees are available, I will compensate you something for you time in getting me setup with the IPHONE 4's. I am renewal eligible now after having contacted Retentions.

[LostInTruth]

Telus > Rogers. Try negotiating free features with Rogers and get re-signed into another contract. Not the mention the most unhelpful managers yet.

Also try upgrading with Rogers early and follows:
iPhone $20 * Remaining Months
BB $15 * Remaining Months
Feature Phone $10 * Remaining Months

^^^
TELUS is $5 less than the respective prices above and free features does NOT extend your contract.

Rogers can unlock iPhone's but they won't simply because you have to fullfil your contract when they DAMN KNOW that technology upgrades rapidly in 3 years. Yes, TELUS does not unlock iPhone's either but still :p

And lastly Rogers commercials just plain suck :razz: They try to appease to the younger crowd, but no... At least TELUS has friendly critters which are entertaining. So TELUS wins again in Marketing team + charitable contribution.

Yes, Rogers hater here lol... TELUS has its faults but believe me, there are good reps out there and stubborn customers. The whole make idle chitchat might work on some reps, but most prefer to be direct and not argue/scream/yell or bash other reps (also we know you're tenure with TELUS and appreciate you as a customer, so don't long wind). DO NOT COME WHINING OR ASKING FOR AN UPGRADE TO A NEW PHONE IF YOU JUST RENEWED A YEAR AGO AND EXPECT IT FOR FREE. If you have a problem be firm and ask for options. Don't be pathetic over a phone, trust me.

Yes, some reps may appear unhelpful but they're all REALLY NICE AND WILLING TO HELP IF YOU LET THEM SPEAK AND LISTEN. Also don't keep calling back repetitively as your account IS documented. Try to negotiate and get the deal done on the FIRST call. Work with the rep :)

[hsbc604]

What do you guys think of this offer:

-350 dt min
-Free weekend and free after 5pm
-Unlimited text, picture, video..etc
-CID, CF, and messaging
-500mb Data

$50 plus tax.

I was trying to get them to give me 1 gig but no such luck.

[LostInTruth]

What do you guys think of this offer:

-350 dt min
-Free weekend and free after 5pm
-Unlimited text, picture, video..etc
-CID, CF, and messaging
-500mb Data

$50 plus tax.

I was trying to get them to give me 1 gig but no such luck.

Blackberry device? If you're in Ontario and look at what is in Market then yes that is good.

[hsbc604]

Blackberry device? If you're in Ontario and look at what is in Market then yes that is good.

In BC.

[LostInTruth]

In BC.

Yes, it is. BC, AB, & ON all have similar plans which regularly start of at $50 with only 200 Mins and NO CLID + EW after 9PM.

[selwynroars]

Just got off the phone with Retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Activation fee waived for the iPhone 4 (couldn't get the family & friends deal for $1.65, had to pay $99)

[burnt_toast]

Just got off the phone with Retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Activation fee waived for the iPhone 4 (couldn't get the family & friends deal for $1.65, had to pay $99)

Sweet... how did you get to retention?

[LostInTruth]

just got off the phone with retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
evenings/weekends @ 5pm
5gb data
my10 nationwide
unlimited text
voicemail, cid, cc, cf, cw

activation fee waived for the iphone 4 (couldn't get the family & friends deal for $1.65, had to pay $99)

sk?

[selwynroars]

Sweet... how did you get to retention?

I actually got a referral for plan renewal during this family & friends promotion (iPhone for $1.65).. Retentions ended up calling me.


sk?

?

[LostInTruth]

I actually got a referral for plan renewal during this family & friends promotion (iPhone for $1.65).. Retentions ended up calling me.



?

Are you in Saskatchewan?

[slotscanada]

I am renewal eligible, if there is any Telus Employees here willing to complete their internal e-mail form to get me rolling with the IPHONE's - PM me. Willing to offer up a $25 gift card for your time and effort. Cheers.

[ji2o0k]

Just got off the phone with Retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Activation fee waived for the iPhone 4 (couldn't get the family & friends deal for $1.65, had to pay $99)hot damn....that is a very good plan...I need something like this as my cellphone will soon be my primary phone (no landline)...

Very nice...thx for sharing....what VM is it?

VM3 or VM10? Not that it really matters but just curious....(so I can ask when I call retentions)...

[MacBuster]

My company is giving us out previous corporate phone numbers, so I have taken over a Telus contract for the next 12 months. I do have to switch into a consumer plan.

I use my phone a lot for work and would like to budget 85 - 100 per month, as a relatively heavy user.

Does anyone know what the best retentions plan would be in that price range?

[selwynroars]

Are you in Saskatchewan?

No, I am in Ontario, the phone is for Kingston.


hot damn....that is a very good plan...I need something like this as my cellphone will soon be my primary phone (no landline)...

Very nice...thx for sharing....what VM is it?

VM3 or VM10? Not that it really matters but just curious....(so I can ask when I call retentions)...

I believe VM3

[bpworker]

My GF is looking to upgrade to the iPhone 4 and have 14 months left on contract. She talked with Telus but didn't get far. A bit out of loop on Telus customer service but is there anyway she can sign a new contract for 3 years and get an iPhone 4? I realize might have to pay out the 14 months...

[Mysticdragon]

I'm not very happy with retentions right now.

My BF and I called to upgrade our phones. we're 2 years into a 3 year contract.
Both of us only received a 200$ credit on our phones last time we renewed. He had an iphone 3GS and I have the HTC hero.

My BF had the upgrade fee lowered to 100$ (down from over 200) and got the student 55 plan with free caller ID. (he was paying over 80$/month for the same features before)

He then passes the phone off to me.
I could only have my upgrade fee lowered to 100$ (down from 140$) but the rep wanted to charge me for the 55$ student plan +5$ for caller id. Even though she just offered it to my BF for free.
I asked why it wasnt free and she said becuase she was doing a hardware upgrade exception for me.

I currently have the old student plan of 55$ + the 15$ free package (cid, vm10 and unlimited text) she told me this would not be renewable after my contract is over and will end up costing me even more then what she is offering.
I said lots of people are getting this plan with caller ID and the free upgrade to 6GB data. Or at least 1 or the other.

She did not want to budge.

I don't really understand why the same rep wanted me to pay m ore for less features but gave the free CID to my BF.

Not happy. I will try again in a week I think. I should at least be able to get free caller ID on the student 55 plan :(

[Mugen123]

whats the diff between VM10 and VM3?

[icemasta]

whats the diff between VM10 and VM3?

I'm pretty sure the number shows how many messages you can keep. For VM3, you can store 3 voice messages.

[boyoflondon]

whats the diff between VM10 and VM3?

# represents the amount of messages you can store and for the # of days it will be stored for.

[jmgk]

I called retentions and they would even touch my plan because they said it was too good. My contract was up and they didn't even try to get me to sign a new one for a plan. I own an iphone 4 outright.

Basically my plan looks like this:
200 min
Evening and weekends starting at 6
Fave10 nationwide
Unlimited text (picture and video)
1gb Data
VM10
CID, CF, CW

All for $55.

Do you think I should try and call again? Any room to do something better?

[selwynroars]

I called retentions and they would even touch my plan because they said it was too good. My contract was up and they didn't even try to get me to sign a new one for a plan. I own an iphone 4 outright.

Basically my plan looks like this:
200 min
Evening and weekends starting at 6
Fave10 nationwide
Unlimited text (picture and video)
1gb Data
VM10
CID, CF, CW

All for $55.

Do you think I should try and call again? Any room to do something better?

I'm pretty sure you can get much more minutes ie. 350 mins for $55... I currently have a similar plan to you with 500 mins, early 5pm, 5gb and VM3 for $50, so yes, there is room.

[MacBuster]

I just laughed at the retentions girl.

I asked them to match the $78 plan I have on Rogers phone (unlimited local and LD, 6gb, usual features).

She came back with $117.

Um. What?

[xseanx]

Just got off the phone with Retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Activation fee waived for the iPhone 4 (couldn't get the family & friends deal for $1.65, had to pay $99)
That’s a great plan – wonder if anyone has had luck with this – I am on an amazing plan right now and they will not even come close to what I got – said that was 3 years ago and they can’t beat that price.
The best I got was the Students plan for $50 – but they would not add LD to that so no go for me. Waiting until Christmas because that when they get generous – otherwise going to go to the low cost carriers instead of begging retentions for their business

[ji2o0k]

Just got off the phone with Retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Activation fee waived for the iPhone 4 (couldn't get the family & friends deal for $1.65, had to pay $99)

That’s a great plan – wonder if anyone has had luck with this – I am on an amazing plan right now and they will not even come close to what I got – said that was 3 years ago and they can’t beat that price.
The best I got was the Students plan for $50 – but they would not add LD to that so no go for me. Waiting until Christmas because that when they get generous – otherwise going to go to the low cost carriers instead of begging retentions for their businessI called in last night and no such luck for me...the rep mentioned that the plan I was offered (I think the Saskatchewan V+D 50 plan) was already too good...

350 DT mins
Free e/w after 6pm
CID, VM10, 2500 outgoing txt
Fav5 Canada Wide
CF, CW, CC
500MB Data
$50 + HST = $56.50

Selwynroars- do you have a name of the rep that gave you that plan? Was your plan previously something similar?

[selwynroars]

I called in last night and no such luck for me...the rep mentioned that the plan I was offered (I think the Saskatchewan V+D 50 plan) was already too good...

350 DT mins
Free e/w after 6pm
CID, VM10, 2500 outgoing txt
Fav5 Canada Wide
CF, CW, CC
500MB Data
$50 + HST = $56.50

Selwynroars- do you have a name of the rep that gave you that plan? Was your plan previously something similar?

My previous plan was a crappy text and talk plan that cost me nearly $40/month. The rep I spoke to was names Nicolas from retentions.

[ji2o0k]

My previous plan was a crappy text and talk plan that cost me nearly $40/month. The rep I spoke to was names Nicolas from retentions.awesome...thx man!!

I really need more DT mins as my celly will be my only phone...I won't have a landline...hahaha....

[Diu2g4u]

Just got off the phone with Retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Activation fee waived for the iPhone 4 (couldn't get the family & friends deal for $1.65, had to pay $99)

I asked for this plan 2 hours ago before seeing this post except it was 250minutes and 1gig. Told them I would sign up again for another 3 years but retention would not budge anything lower than $55+tax. I've been with Telus for 7 years and I have been with my $17.30plan for 4 years. Does anyone have the link for the $1.65 friends and family deal. How did you manage to land this deal?

[iamgosu]

Well my contract was up in late-June, and I was basically offered the Voice + Data Flex 55 which is $55/month for:

200 mins
e/w @6pm
unlt'd text
VM3, Conference Calling, Call Waiting
1gb data
FAVE10 canada-wide

I was obviously peeved, since I was offered basically a "promo" plan with a "ton of features" that any new customer could get.
The first rep wouldn't budge at all, saying this plan was "rich in features". This rep was a guy by the way (who yawned when he picked up, and was generally being a douche), and I called him early afternoon Pacific Time. I said I'd think about it and thanked him.

2 days later I called again in early morning (8:30am Pacific time), and got a friendly female rep named Nicole. Nicole was much more helpful. I told her I was hoping to get free caller ID for signing a contract, and since this is my first time getting a smartphone, I was wondering if there's any other incentives I should pay a lot more than what I used to (I was on the EPP 17.30 plan on a dumbphone 3 years prior). She offered me 150 bonus minutes and unlimited incoming. I also asked her if I could get the activation fees waived since I've been with Telus for a long time. She was very nice and said yes. Thus, I resigned my contract.

So at the end of the day, the story is that I think it all depends on the rep. I have some friends who are on Telus too, and they said they've met some nice male reps, but after talking, it seems that the reps who speak English with an accent tend to be the hard-ases who don't offer anything good for their customers. Ridiculous to be honest.

[selwynroars]

So at the end of the day, the story is that I think it all depends on the rep. I have some friends who are on Telus too, and they said they've met some nice male reps, but after talking, it seems that the reps who speak English with an accent tend to be the hard-ases who don't offer anything good for their customers. Ridiculous to be honest.

+1, I think one reason I got my plan was because the CSR was fantastic and understanding. I told him that I was a student and that I can only afford $50/month (I think this was really important since prior to this statement, he wouldn't budge). Then I asked what further options we could explore and was offered a great plan. Anyways, I guess I struck gold my first time with telus retentions, nonetheless, i do suggest you not to give up and try try again

[ji2o0k]

Ok folks, I was able to get something similar to selwynroar's plan...this is what I got:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
CID, CC, CF, CW

Unfortunately I couldn't get the Caller ID for free....which was a bit of a letdown....so if you want Caller ID, you have to pay the standard $8/month.

The rep's name that gave me this plan is Akbar. But he was adamant that I wouldn't receive any freebies/credits during the contract (even if I called in later). So he probably put a note on my account to NOT give any freebies or credits so all reps can read it.

Made me feel like he was doing me a HUGE favour....but I accepted as this plan fits most of my needs.

The plan is called Student 50 and apparently the features in my plan are all standard...meaning you can't reduce the data plan or minutes etc and get another feature (at least that is what they told me).

G'luck everyone!

P.S. I got the Iphone 4 for $99....and also the data plan works for either Blackberries or Iphones....

[trilby]

Ok folks, I was able to get something similar to selwynroar's plan...this is what I got:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
CID, CC, CF, CW

Unfortunately I couldn't get the Caller ID for free....which was a bit of a letdown....so if you want Caller ID, you have to pay the standard $8/month.

The rep's name that gave me this plan is Akbar. But he was adamant that I wouldn't receive any freebies/credits during the contract (even if I called in later). So he probably put a note on my account to NOT give any freebies or credits so all reps can read it.

Made me feel like he was doing me a HUGE favour....but I accepted as this plan fits most of my needs.

The plan is called Student 50 and apparently the features in my plan are all standard...meaning you can't reduce the data plan or minutes etc and get another feature (at least that is what they told me).

G'luck everyone!

P.S. I got the Iphone 4 for $99....and also the data plan works for either Blackberries or Iphones....

Good plan. I have a friend that works for TELUS so I used the team web store and got the iPhone for $1.95 but the plan offered wasn't quite as good. Probably similar total costs in the end but still, that's a good plan!

[afong56]

Ok folks, I was able to get something similar to selwynroar's plan...this is what I got:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
CID, CC, CF, CW

Unfortunately I couldn't get the Caller ID for free....which was a bit of a letdown....so if you want Caller ID, you have to pay the standard $8/month.

The rep's name that gave me this plan is Akbar. But he was adamant that I wouldn't receive any freebies/credits during the contract (even if I called in later). So he probably put a note on my account to NOT give any freebies or credits so all reps can read it.

Made me feel like he was doing me a HUGE favour....but I accepted as this plan fits most of my needs.

The plan is called Student 50 and apparently the features in my plan are all standard...meaning you can't reduce the data plan or minutes etc and get another feature (at least that is what they told me).

G'luck everyone!

P.S. I got the Iphone 4 for $99....and also the data plan works for either Blackberries or Iphones....


so did you get the cid included in the $50/mth? or was it actually $50 plus $8?

[ji2o0k]

so did you get the cid included in the $50/mth? or was it actually $50 plus $8?it would be $50 + $8 for the Caller I'd but I have opted not to have CID for now...

Let's see how well that works...I have a feeling I will want to add the CID after a month...hhahA...

[905fcuk]

Going to renew my two lines:

Both Share 15 SK;

200 mins each (shareable)
6pm e/w
Free Package 15 (CID, VM10, Texts)
30 LD mins

Losing out on my 75 LD mins that I had previously & FIM, but I don't really need those features.

So I pay $25.65 after tax, for each line. What do you think? Should I try to negotiate for something more?

[cofh]

This is kind of OT because I am not currently a Telus subscriber, but maybe someone can help me out. I won an LG Optimus 7 phone that is locked to Telus.

I tried selling it, but didn't have much luck so I am considering cancelling my current Bell Mobility service and switching to Telus with the new phone. The only problem is that I am seeing all of these great plans for around $50 in this thread, but the standard plans on the website suck in comparison. Any chance I can get a better deal considering I already have a phone. I don't have a problem with a contract, but I'm reluctant to lock in on anything that costs more than $50/month. I want:

200 mins
Evenings/Weekends @ 5PM
1GB data
MY10 Nationwide
Unlimited Text
CID, CC, CF, CW

What are my chances of getting a new plan like that for under $50? Also what is this business of the team web store and how can I get in on it if it can get me access to better deals?

[benedict18]

Ok folks, I was able to get something similar to selwynroar's plan...this is what I got:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
CID, CC, CF, CW

The plan is called Student 50 and apparently the features in my plan are all standard...meaning you can't reduce the data plan or minutes etc and get another feature (at least that is what they told me).
G'luck everyone!
P.S. I got the Iphone 4 for $99....and also the data plan works for either Blackberries or Iphones....

Awesome news ji2o0k. I remember not to long ago when we both had the super talk plans, and then I told you about the plan change i made to get the 350 min with unlimited incoming. I was thinking of trying to get this plan onto my account but i'm holding off for now as I may switch to Rogers.

Any reason why you took the iphone 4? With all the rumors going about the iphone 4s/5 coming out soon, I would suggest waiting and upgrading then.

[ji2o0k]

Awesome news ji2o0k. I remember not to long ago when we both had the super talk plans, and then I told you about the plan change i made to get the 350 min with unlimited incoming. I was thinking of trying to get this plan onto my account but i'm holding off for now as I may switch to Rogers.

Any reason why you took the iphone 4? With all the rumors going about the iphone 4s/5 coming out soon, I would suggest waiting and upgrading then.yeah thanks man....your info helped a lot....this Telus retention thread is very, very helpful.

I think one of the reasons why the rep was able to get me this plan was he was pretty keen on getting me off the SuperTalk 15 plan...I actually wanted to keep it and give it to my dad but he said "why? I can get you a better plan and you don't have to pay SAF"...

No real reason why I got the iphone4. I didn't want to get another Blackberry as my Bold 9700 is good enough and the $99 is pretty reasonable for the iphone4. My gf wanted the iphone4, which is why I got it.

But apparently in a month the iphone5 is coming out but the rep Akbar said the offer for this plan was right now (this instant) only. If I called back later, I wouldn't be able to get it (not sure if he was telling the truth)....so I got it right then and there.

G'luck everyone!

[Pauly Boy]

Akbar said the offer for this plan was right now (this instant) only. If I called back later, I wouldn't be able to get it

http://i.bnet.com/blogs/its_a_trap.jpg

[jinky99]

Just got off phone to retention - here's the deal - all for $30 a month (no contract) - is this good?

300 Anytime mins
6PM Weekends/Evenings
Voicemail 10
CID, etc
5 Fav's Voice/Txt
Nationwide Family Calling

I think it's ok for a short term plan??

[tony822]

Just got off phone to retention - here's the deal - all for $30 a month (no contract) - is this good?

300 Anytime mins
6PM Weekends/Evenings
Voicemail 10
CID, etc
5 Fav's Voice/Txt
Nationwide Family Calling

I think it's ok for a short term plan??

it's not a bad deal but not a great deal either... it's a typical retentional plan.

depends on how long you've been with them, you should be able to get unlimited text instead of text to your fav 5s and perhaps some LD mins.

[nikon57]

Here is what I pulled off thanks to everyone in this thread!

500 Daytime Minutes
Unlimited Weekends and evenings @ 5
5 GB data
MY10 Nation Wide
Unlimited text
VW,CW,CC
$50 A month
And talked her into crediting me with CID for the whole period.

Now here is the crazy part, I am on a month to month! The girl I got to do this didn't know what she was doing.

So now I am curious what kind of bargaining power this gives me? I wanted at least 100 NA minutes but couldn't get that thrown in.
If I tell them the only way I am signing a 3 year (getting a new phone) is if they give me the 100 NA for the 3 years will that work?
let me know what you think I can do with this bad boy!

P.S. This was for my boss she is really happy with me :-)

[DavidN]

Here is what I pulled off thanks to everyone in this thread!

500 Daytime Minutes
Unlimited Weekends and evenings @ 5
5 GB data
MY10 Nation Wide
Unlimited text
VW,CW,CC
$50 A month
And talked her into crediting me with CID for the whole period.

Now here is the crazy part, I am on a month to month! The girl I got to do this didn't know what she was doing.

So now I am curious what kind of bargaining power this gives me? I wanted at least 100 NA minutes but couldn't get that thrown in.
If I tell them the only way I am signing a 3 year (getting a new phone) is if they give me the 100 NA for the 3 years will that work?
let me know what you think I can do with this bad boy!

P.S. This was for my boss she is really happy with me :-)

That is a sweet deal!!! Good job on getting that! :)

[ji2o0k]

Here is what I pulled off thanks to everyone in this thread!

500 Daytime Minutes
Unlimited Weekends and evenings @ 5
5 GB data
MY10 Nation Wide
Unlimited text
VW,CW,CC
$50 A month
And talked her into crediting me with CID for the whole period.

Now here is the crazy part, I am on a month to month! The girl I got to do this didn't know what she was doing.

So now I am curious what kind of bargaining power this gives me? I wanted at least 100 NA minutes but couldn't get that thrown in.
If I tell them the only way I am signing a 3 year (getting a new phone) is if they give me the 100 NA for the 3 years will that work?
let me know what you think I can do with this bad boy!

P.S. This was for my boss she is really happy with me :-)awesome! how the freaks did you get them to credit CID for the whole period? I have called twice and no rep would be willing to do that....sheesh!

Congrats though, that is exactly what I want...the month-to-month is just pure gravy!

[cosmok]

The $50 unlimited day time minutes plan is back, with all the addons it's still not that great of a deal.

[Diu2g4u]

Sigh... Even though I got my friend to fill out the friends and family form for the $1.65 iphone offer, there is nothing that is included for getting the iphone for that cheap. I was still only offered the student 55 plan, and the person that called me back said I could not even get caller ID for free. And I've been with TELUS for 9 years. I asked for an incentive to upgrade and see if he can give me any additional offer for free. But it was calculated by buying the iphone for $99 and getting caller ID for free than to get the iphone for $1.65
I currently use the 17.30 plan and my bill comes to less than 30$ a month. 30$ extra a month is quite a big deal to me especially for my first smart phone. With the current people getting the student 55 plan for 50$ including can I get the PM of the person's extension? I'm so sick of trying to call back because my phone doesn't even last 4 minutes without dying if I am talking to someone on it. I don't want the notes to keep piling up on my account even though I probably only called like 4 times and I keep getting the student 55$ offer with caller ID.

Has anyone cancelled with TELUS before? Do I have to make arrangements with another phone provider before I do to keep my number? If I do call in to cancel and they offer me an amazing plan I would stay. But if they don't offer anything do I have a set time period before I can change providers and keep my number?

[ihatebell]

Has anyone cancelled with TELUS before? Do I have to make arrangements with another phone provider before I do to keep my number? If I do call in to cancel and they offer me an amazing plan I would stay. But if they don't offer anything do I have a set time period before I can change providers and keep my number?If you're not on contract, then you don't even have to talk to Telus. Get your new provider to organize the port-out.

[boyoflondon]

If you're not on contract, then you don't even have to talk to Telus. Get your new provider to organize the port-out.

Keep in mind that you do need to give them a 30 day notice.

I must say, if you are serious about cancelling, then might as well call into retention and see if they are willing to do anything since you are serious about cancelling and not bluffing.

[sillysimms]

My 3 year contract for 2 phones is coming due in November. I'm going to call retentions to see what they can offer, but based on what I've seen in this thread I doubt they can match a corporate plan that my workplace offers, but I'll give it a try (we don't need data).

If you're going to port out from Telus, do you contact the other provider first and have them initiate the port and then call Telus to cancel? Does anyone know if there is a fee to port your number?

[ji2o0k]

If you're going to port out from Telus, do you contact the other provider first and have them initiate the port and then call Telus to cancel? Does anyone know if there is a fee to port your number?Yes, call the other provider first to have them do the port over...no need to call Telus to cancel as the provider will port your number over and automatically initiate the cancellation of your Telus account.

No fee for porting over but as a previous poster mentioned...you are technically supposed to give 30 days notice....though when I ported over from Bell to Telus, I didn't do it and didn't get charged anything extra...

[mchuong]

Yes, call the other provider first to have them do the port over...no need to call Telus to cancel as the provider will port your number over and automatically initiate the cancellation of your Telus account.

No fee for porting over but as a previous poster mentioned...you are technically supposed to give 30 days notice....though when I ported over from Bell to Telus, I didn't do it and didn't get charged anything extra...

Would it be possible to port over a number if the contract is still there? A friend is taking over my contract and phone, is it possible for me to keep my number? I am going from Telus to either Bell or Virgin if that makes a difference.

[sillysimms]

Yes, call the other provider first to have them do the port over...no need to call Telus to cancel as the provider will port your number over and automatically initiate the cancellation of your Telus account.

No fee for porting over but as a previous poster mentioned...you are technically supposed to give 30 days notice....though when I ported over from Bell to Telus, I didn't do it and didn't get charged anything extra...

Great. Thanks a lot. I hope to decide what to do 30 days prior to the end of contract!

[Badger]

Keep in mind that you do need to give them a 30 day notice.

I must say, if you are serious about cancelling, then might as well call into retention and see if they are willing to do anything since you are serious about cancelling and not bluffing.

I confirmed with two Telus reps and they said I am free to port out whenever I want as long as I am out of contract, and I will not be charged 30 days extra from the day I port out.

[catwalk]

Are Telus still being *********s when it comes to retentions? I just called and got an offer for what anyone off the effing street could get any day. I have 2 phones (BB & HTC) and am paying $138 a month for both which is CRAZY:

Student 50 - 200 daytime mins, unlim nights/weekend, FAV 10, unlimited data - $50
Caller ID, VM 10, call wait & text - $15
SAF/911 - $8
$82 all in

Combo 35 - 300 daytime mins, 500MB data, unlim text - $35
Caller ID, VM 3, call wait - $7
SAF/911 - $8
$56 all in

All they would offer is on my first phone to change to the student 55 plan (1GB data down from unlimited) which would be $73 all in - savings of a whole $9/month and I would be stuck with that plan.

I guess being with Telus for 14 years means nothing. I can try again but I did that last year and the year before and am afraid my account is flagged as "don't give this lady anything! no deals, no savings, screw her out of every penny!"

Can they not offer CID, VM, LD or anything for free anymore? Does anyone know how to get around this?

[icemasta]

Telus retention's have been HORRIBLE for atleast the last year and a half!

Luckily I managed to extend my Caller ID credit but when the contract is done in 8 months, I will be gone (well most likely will give my plan away as it's good). I'm personally tired of having to consistently negotiate to get a decent deal and there is no way I will EVER sign up to a 3 year contract especially after enjoying being free with Mobi. I rather buy my phone unlocked and have the choice to leave when I see fit.

[hlzhang]

Telus retention's have been HORRIBLE for atleast the last year and a half!

Luckily I managed to extend my Caller ID credit but when the contract is done in 8 months, I will be gone (well most likely will give my plan away as it's good). I'm personally tired of having to consistently negotiate to get a decent deal and there is no way I will EVER sign up to a 3 year contract especially after enjoying being free with Mobi. I rather buy my phone unlocked and have the choice to leave when I see fit.

Called in yesterday. They can only offer me the student 55. I will port out my number next month.

[ji2o0k]

Are Telus still being *********s when it comes to retentions? I just called and got an offer for what anyone off the effing street could get any day. I have 2 phones (BB & HTC) and am paying $138 a month for both which is CRAZY:

Student 50 - 200 daytime mins, unlim nights/weekend, FAV 10, unlimited data - $50
Caller ID, VM 10, call wait & text - $15
SAF/911 - $8
$82 all in

Combo 35 - 300 daytime mins, 500MB data, unlim text - $35
Caller ID, VM 3, call wait - $7
SAF/911 - $8
$56 all in

All they would offer is on my first phone to change to the student 55 plan (1GB data down from unlimited) which would be $73 all in - savings of a whole $9/month and I would be stuck with that plan.

I guess being with Telus for 14 years means nothing. I can try again but I did that last year and the year before and am afraid my account is flagged as "don't give this lady anything! no deals, no savings, screw her out of every penny!"

Can they not offer CID, VM, LD or anything for free anymore? Does anyone know how to get around this?Most of us in this thread are finding Telus retentions being really stingy in giving out credits and freebies. When I was on my SuperTalk 15 plan, all retentions would give me was free unlimited text as a credit (basically whatever free credits you have now, they can re-up them).

But a few of us have been successful in getting sewlynroars plan below:

Just got off the phone with Retentions and landed a 3-year renewal contract with a decent plan:

$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW
I was able to get the plan above without the CID though...selwynroars and another poster was able to get CID for the duration of their contract but I have tried to no avail..it really depends on the rep you get....

Pls note that this plan above is not actually for Ontario...I think it might be for Saskatchewan....so the rep would have to make an exception to give you the plan if you are in Ontario...but it is possible!

The plan is called Student 50...price is $50 + taxes = $56.50 allin.....great plan!

[oilwong]

Just got off the phone with L&R...

Amazing. Best deal they could give me:

200 Anytime
Evenings and Weekends @6pm
Unlimited Text
Fav. 10
1GB Data
Free CID

Their lovely Student Plan - $55.

Told them about the Bell Promo (only in BC and AB) with free LD, activation waive, and $75 in-store credit. They came back and offered an extra 100 mins anytime. Said but Bell doesn't offer free CID. I said Bell does give 6GB of data for $10 more (with unlimited FB, twitter, myspace).

They said another option would be $75 for unlimited Local/LD anywhere in Canada. I asked how much data, and they said none.

Thanks for the 10+ years TELUS. We'll see ya another time.

[vr6man25]

anyone know if a current Telus month to month customer

can buy/takeover a plan from anyother telus customer and keep your current phone #?

[rEDSpider]

anyone know if a current Telus month to month customer

can buy/takeover a plan from anyother telus customer and keep your current phone #?

yep, i did that last year.

[DavidN]

yep, i did that last year.

Would that have any effect on your tenure assuming the account you took over had less tenure than the one you currently have?

[a in yul]

Would that have any effect on your tenure assuming the account you took over had less tenure than the one you currently have?

AFAIK; if the old account is still active you get to keep your tenure as long as the CSR adds new to old and not old to new;

[Aggy]

AFAIK; if the old account is still active you get to keep your tenure as long as the CSR adds new to old and not old to new;

Not sure if it's the same with Telus but with Rogers in the past if you did a TOR you take on the tenure of that contract. I did that last year. Took over Rogers account, ported my Telus # over, Telus account terminted and voila...I was a "new" rogers customer with 2 years tenure and eligible for HUP with which I got a new Iphone 4.

I think now though if you do a TOR you go back to square one,ie, 0 years tenure. Call Telus up and ask em.

[Lyn2009]

A co-worker of mine just got Student $55 last month with 5GB data. I called the loyalty line and asked for the same (10 mos into contract) got they following:

$ 50 Student Plan (Sask)
500 Min
5 GB Data
Favorite 10
5 pm calling
VM 3
Unlimited Text
Free CID
Free Telus to Telus
Free 100 LD

I live in BC :)
Took a few calls, I managed to switch for myself and my 3 kids.

I am a long time customer and already had the Loyalty 15 package, 100 Min LD and Telus to Telus on the lines.

[DaHonga]

A co-worker of mine just got Student $55 last month with 5GB data. I called the loyalty line and asked for the same (10 mos into contract) got they following:

$ 50 Student Plan (Sask)
500 Min
5 GB Data
Favorite 10
5 pm calling
VM 3
Unlimited Text
Free CID
Free Telus to Telus
Free 100 LD

I live in BC :)
Took a few calls, I managed to switch for myself and my 3 kids.

I am a long time customer and already had the Loyalty 15 package, 100 Min LD and Telus to Telus on the lines.

How are you able to get a plan from outside your province and keep your same number?

I've literally tried 5 times in the last 3 years and have never been successful. They also told me that negotiations can only start with 4 months remaining now.

What do you say to the CSR rep for them to give you the Student 50 plan? They all said it was impossible to do...

[Lyn2009]

How are you able to get a plan from outside your province and keep your same number?

I've literally tried 5 times in the last 3 years and have never been successful. They also told me that negotiations can only start with 4 months remaining now.

What do you say to the CSR rep for them to give you the Student 50 plan? They all said it was impossible to do...


I was previously told that I could not get sask plan for data, only for phone plan. I previously had sask share phone plans when I did the switch. I thought you can switch your rate plan at any time. It really seems to depend on the CSR - the first person I talked to asked me how I was getting Sask plan to begin with and wanted to charge for the CID. The next person I talked to all I had to do was quote the phone number and pin of my friends phone and was able to get - he switched no problem he said they will be coming out with new plans shortly. I wonder if they are going to do something to match Bells LD plan.

[cosmok]

I was previously told that I could not get sask plan for data, only for phone plan. I previously had sask share phone plans when I did the switch. I thought you can switch your rate plan at any time. It really seems to depend on the CSR - the first person I talked to asked me how I was getting Sask plan to begin with and wanted to charge for the CID. The next person I talked to all I had to do was quote the phone number and pin of my friends phone and was able to get - he switched no problem he said they will be coming out with new plans shortly. I wonder if they are going to do something to match Bells LD plan.
If you call they will adjust your plan when you quote the Bell deal, I just got the $30 long distance waived from my plan today.

$110 a month gets me:

Unlimited Voice 35
PKG15
Visual Voicemail iPhone
Nationwide 40
Promo 6GB Data Add On 30

[ji2o0k]

How are you able to get a plan from outside your province and keep your same number?


It really seems to depend on the CSR - the first person I talked to asked me how I was getting Sask plan to begin with and wanted to charge for the CID. The next person I talked to all I had to do was quote the phone number and pin of my friends phone and was able to get - he switched no problem he said they will be coming out with new plans shortly. I wonder if they are going to do something to match Bells LD plan.+2...it really does depend on the CSR you talk to...which makes it soooo frustrating...

If you are lucky and get a good CSR...they will help you out...if you get a not so helpful CSR...they will give you nothing...

I also find that it seems easier if you have an existing out-of-province plan already.....I had a SuperTalk 15 plan and I am based in Ontario...I wasn't supposed to get that the SuperTalk 15 plan (it is for the West Coast) but the most recent CSR seemed to be able to more easily give me another out-of-province plan since I had one already...

[Parklake]

Hi there,

I'm looking to upgrade my basic nokia flip phone to the iphone 5.

I currently have a "rich" plan as some of the telus reps mention.

Here's my current:

500 daytime minutes
Free incoming calls,vm, cid, telus 2 telus, e/w after 6pm
200 long distance min to Canada or the U.S
Free unlimited browsing (not using it as its only compatible with the older network, which I have 3g now)

I pay 27.91, everything included.



I called a week ago and they quickly offered me this plan:

500 min
My fav 10
VM, CID
5g Data
Unlimited text, picture, video
e/w after 6pm

62 dollars, everything included.


What do you guys think? 62 dollars from 27 is quite a bit of a stretch and who knows how much I'll have to pay for the iphone 5 on a 3 year contract.

[DavidN]

Hi there,

I'm looking to upgrade my basic nokia flip phone to the iphone 5.

I currently have a "rich" plan as some of the telus reps mention.

Here's my current:

500 daytime minutes
Free incoming calls,vm, cid, telus 2 telus, e/w after 6pm
200 long distance min to Canada or the U.S
Free unlimited browsing (not using it as its only compatible with the older network, which I have 3g now)

I pay 27.91, everything included.



I called a week ago and they quickly offered me this plan:

500 min
My fav 10
VM, CID
5g Data
Unlimited text, picture, video
e/w after 6pm

62 dollars, everything included.


What do you guys think? 62 dollars from 27 is quite a bit of a stretch and who knows how much I'll have to pay for the iphone 5 on a 3 year contract.

Anything more than $20 a month for a cell phone would be too rich for my blood (but I'm frugal :D). Ask yourself if you really need an iPhone and fancy plan or if you'd rather save your money.

[Lyn2009]

Wow - I called back today to see if I could port my landline to my cell and the agent noticed that my husband was still on a Share Plan. He changed my husband to Super Talk 10:

$ 10 + SAF
250 min
6pm
Free Package 15 (CID, VM, Text)
Free Telus to Telus

I didn't think this package was available anymore - I have gotten a couple of very generous agents this week.

[Mugen123]

Wow - I called back today to see if I could port my landline to my cell and the agent noticed that my husband was still on a Share Plan. He changed my husband to Super Talk 10:

$ 10 + SAF
250 min
6pm
Free Package 15 (CID, VM, Text)
Free Telus to Telus

I didn't think this package was available anymore - I have gotten a couple of very generous agents this week.

this is ideal for me, how did you get it? they just offered out of nowhere?

[Lyn2009]

this is ideal for me, how did you get it? they just offered out of nowhere?

We previously had a $15 Share Plan and the agent said my husband should change as there was no one left to share with. I said that's fine as long as it didn't cost more per month and he doesn't lose anything. Well, we lost 50 min and $5 which I am okay with. The CSR said because I had been a client for so long and have a few phones on the account they were able to offer. We already had Package 15 and Telus to Telus on the account.

[barum87]

I got 10 months left on my 3 year plan. I want to upgrade to iPhone 4S and am willing to renew my contract. Will they let me do this?
I read another thread about the renewal window sized down to the last 5 months, but is that strict?
Has anyone tried something similar?

[Parklake]

Did you read my post Barum?

[barum87]

Did you read my post Barum?

Yes, I am looking for something similar plan wise. (That's $62 = $50 + tax/fees, right?) But, how long do you have left on your current contract?
My main concern is that I still have about 9 months left (up July, 2012).

[Parklake]

My current contract ends in December of 2012.

[southnam]

So it's a given that Telus retention sucks.
My current plan is an oldie but goodie
Supertalk 10 - $10
includes:
200 daytime (+100 bonus)
unlimited e/w after 7
unlimited incoming
VM3
CID
100 cdn ld
Unlimited Data - $30
plus SAF etc..


I'm happy with it but of course can't keep it. My contact expires in 4 months and I need a new phone as my old BB is dying. Been with them for over 10 years already. I called and was offered student 55. IF I signed a 3 year contract I can get
200 DT
unlimited E/W @ 6 pm
1gb data
unlimited text
Nationwide 10
VM3

Quite a bit less than what I have now.

Gonna try to get the above student 50 plan from SK since I already have an out of province plan with my Supertalk 10 from MB. I'm based in ON.

I don't mind paying the cancellation fee of $100 of there is a better plan out there with Rogers or :cry: Bell.

So is it true there is no way now to get your plan under $50?

[ji2o0k]

So it's a given that Telus retention sucks.
My current plan is an oldie but goodie
Supertalk 10 - $10
includes:
200 daytime (+100 bonus)
unlimited e/w after 7
unlimited incoming
VM3
CID
100 cdn ld
Unlimited Data - $30
plus SAF etc..


I'm happy with it but of course can't keep it. Why can't you keep it? My understanding is you can go month-to-month.....the reps should give be able to give you the same freebies for another year......

[southnam]

Why can't you keep it? My understanding is you can go month-to-month.....the reps should give be able to give you the same freebies for another year......

I am totally willing to buy a new phone and keep it but it's an old CDMA plan so they said their new system won't recognize it and won't work with new phones or something like that. But yeah, won't work with new HSPA etc....

[boyoflondon]

I am totally willing to buy a new phone and keep it but it's an old CDMA plan so they said their new system won't recognize it and won't work with new phones or something like that. But yeah, won't work with new HSPA etc....

Only thing that is not allowed on HSPA is the truly unlimited data. Voice plan should be fine.

[icemasta]

Only thing that is not allowed on HSPA is the truly unlimited data. Voice plan should be fine.

Yup, voice plan will migrate over to HSPA no problem (I have done it). You can even add HSPA data onto the voice plan without any issues either.

[ji2o0k]

I am totally willing to buy a new phone and keep it but it's an old CDMA plan so they said their new system won't recognize it and won't work with new phones or something like that. But yeah, won't work with new HSPA etc....

Only thing that is not allowed on HSPA is the truly unlimited data. Voice plan should be fine.

Yup, voice plan will migrate over to HSPA no problem (I have done it). You can even add HSPA data onto the voice plan without any issues either.+3....I did the same as icemasta as well..migrated a CDMA plan over to HSPA (they also said it couldn't be done).

The way to migrate your old CDMA plan to HSPA (tho as boyoflondon said, CDMA unlimited data won't port over) is:

This assumes you have a compatible unlocked new phone that works on Telus and that you have created an account on Telus Mobility

1. Go to a Telus store and purchase a SIM card
2. Go to Telus Mobility website and login to your account.
3. Click on Change Phone
4. Enter HSPA SIM card number into device serial number

Viola, card is now activated and you can insert it into any new smartphone (that is unlocked and compatible) and your voice plan is now active on the HSPA network.

Doing the above online will cost you $10....you can also go to the store or have them do it over the phone for you but they will charge you $25.

I did the above when I was on the CDMA network with the SuperTalk 15 plan and activated my HSPA SIM on the Nokia E63.

Eventually I also added the Blackberry data plan (500MB) for an additional $25.

So you can definitely keep your old SuperTalk plan, migrate it over on the HSPA and use a new unlocked device.

As boyoflondon pointed out, you will lose the unlimited data that was available on the CDMA network and you will also need to negotiate your freebies.

Most reps I spoke to had no problem extending my freebies for 1yr...but if your freebies are too "rich" then it might be a problem..

Gluck!

[southnam]

thanks. i was offered a few months back on my cdma plan to change my unlimited nontetherable data to 6 gb tethering data. if i do this switch first will i be able to keep that when i switch. also would I be able to drop the saf fee on hspa? If so that would be awesome. I think tough part would be negotiating my freebies for more years.

[Lyn2009]

+3....I did the same as icemasta as well..migrated a CDMA plan over to HSPA (they also said it couldn't be done).

The way to migrate your old CDMA plan to HSPA (tho as boyoflondon said, CDMA unlimited data won't port over) is:

This assumes you have a compatible unlocked new phone that works on Telus and that you have created an account on Telus Mobility

1. Go to a Telus store and purchase a SIM card
2. Go to Telus Mobility website and login to your account.
3. Click on Change Phone
4. Enter HSPA SIM card number into device serial number

Viola, card is now activated and you can insert it into any new smartphone (that is unlocked and compatible) and your voice plan is now active on the HSPA network.

Doing the above online will cost you $10....you can also go to the store or have them do it over the phone for you but they will charge you $25.

I did the above when I was on the CDMA network with the SuperTalk 15 plan and activated my HSPA SIM on the Nokia E63.

Eventually I also added the Blackberry data plan (500MB) for an additional $25.

So you can definitely keep your old SuperTalk plan, migrate it over on the HSPA and use a new unlocked device.

As boyoflondon pointed out, you will lose the unlimited data that was available on the CDMA network and you will also need to negotiate your freebies.

Most reps I spoke to had no problem extending my freebies for 1yr...but if your freebies are too "rich" then it might be a problem..

Gluck!

+4 the Plan I just got my husband was Super Talk 10 on an IPhone 4 - no data, he uses wifi. My kids had Share 15 (sk) + $ 30 data - all iPhones.

[ji2o0k]

thanks. i was offered a few months back on my cdma plan to change my unlimited nontetherable data to 6 gb tethering data. if i do this switch first will i be able to keep that when i switch. also would I be able to drop the saf fee on hspa? If so that would be awesome. I think tough part would be negotiating my freebies for more years.if the rep that called you offered 6GB tethering data, then you might be able to get them to put the 6Gb data on your old plan but I am not entirely sure.

Unfortunately you won't be able to drop the SAF fee. I had to continue to pay it but it was still worth it in the end.

You can always switch over to HSPA + see if they tack on the 6Gb data. If they say no, then you can always take them up on their offer of the new plan + try to sell the old plan.

I know the old SuperTalk plans are still sought after...given that the price point is so low + voice portion is pretty good.

[jabbilabbi]

Hello everyone.

The 2 plans that are offered when you reserve your iPhone 4S at iphone.telusmobility.com (http://iphone.telusmobility.com) are quite a joke.

Has anybody had any luck negotiating a good plan for this phone on a renewal?

For reference, the plans that are offered are listed here: http://www.telusmobility.com/en/BC/plans/student40.shtml
However only the Promo Voice and Data Lite 45+ and Promo Voice and Data Lite 60+


///////////////////////////////////
Promo Voice and Data Lite 45+*
$451
Up to 200
BlackBerry® devices:
unlimited Facebook®, Twitter™, MySpace®, BlackBerry® Messenger and Windows Live™ Messenger8

Other devices:
up to 100 MB is $45
100 MB to 250 MB is $55
250 MB to 500 MB is $65
500 MB and over is $65 + 10¢/MB9

///////////////////////////////
Promo Voice and Data 60+*
$601
Up to 200
All Devices:
Up to 1 GB is $60
1 GB to 2 GB is $80
2 GB to 5 GB is $100
5 GB and over is $100 + 5¢/MB10

[p1llar]

Anyone had any luck getting the upgrade fee waived when upgrading to Iphone 4s? I got 11 months left on a 3 yr contract.

[barum87]

Ugh just called retention but they only offered me the listed plans. I don't know what to do now...

[nepean19]

I just upgraded my iPhone 3G to the new iPhone. They reduced my amount owing by 25% and offered me a ****** plan. I told them to go ahead and cancel then they offered me the following plan which I accepted.

$65
500 anytime minutes
CID,vm etc....
Evenings at 5 pm and free weekends
5 gb data

I had 17 months remaining on my deal so I have to pay out $160 to get the iPhone for $159.
Unlimited text
Favourite 10 unlimited- so for me that's free long distance

[p1llar]

I just upgraded my iPhone 3G to the new iPhone. They reduced my amount owing by 25% and offered me a ****** plan. I told them to go ahead and cancel then they offered me the following plan which I accepted.

$65
500 anytime minutes
CID,vm etc....
Evenings at 5 pm and free weekends
5 gb data

I had 17 months remaining on my deal so I have to pay out $160 to get the iPhone for $159.
Unlimited text
Favourite 10 unlimited- so for me that's free long distance

IMO- That's a solid haul.

I'm going to try my luck out. I should be able to manage a similar deal given that I only have 11 months remaining.

[benedict18]

Ok folks, I was able to get something similar to selwynroar's plan...this is what I got:
$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
CID, CC, CF, CW
Unfortunately I couldn't get the Caller ID for free....which was a bit of a letdown....so if you want Caller ID, you have to pay the standard $8/month.



yeah thanks man....your info helped a lot....this Telus retention thread is very, very helpful.
I think one of the reasons why the rep was able to get me this plan was he was pretty keen on getting me off the SuperTalk 15 plan...I actually wanted to keep it and give it to my dad but he said "why? I can get you a better plan and you don't have to pay SAF"...
But apparently in a month the iphone5 is coming out but the rep Akbar said the offer for this plan was right now (this instant) only. If I called back later, I wouldn't be able to get it (not sure if he was telling the truth)....so I got it right then and there.
G'luck everyone!


Most of us in this thread are finding Telus retentions being really stingy in giving out credits and freebies. When I was on my SuperTalk 15 plan, all retentions would give me was free unlimited text as a credit (basically whatever free credits you have now, they can re-up them).

But a few of us have been successful in getting sewlynroars plan below:
I was able to get the plan above without the CID though...selwynroars and another poster was able to get CID for the duration of their contract but I have tried to no avail..it really depends on the rep you get....
Pls note that this plan above is not actually for Ontario...I think it might be for Saskatchewan....so the rep would have to make an exception to give you the plan if you are in Ontario...but it is possible!
The plan is called Student 50...price is $50 + taxes = $56.50 allin.....great plan!


A co-worker of mine just got Student $55 last month with 5GB data. I called the loyalty line and asked for the same (10 mos into contract) got they following:

$ 50 Student Plan (Sask)
500 Min
5 GB Data
Favorite 10
5 pm calling
VM 3
Unlimited Text
Free CID
Free Telus to Telus
Free 100 LD

I live in BC :)
Took a few calls, I managed to switch for myself and my 3 kids.
I am a long time customer and already had the Loyalty 15 package, 100 Min LD and Telus to Telus on the lines.

I live in ontario. So I called in and spoke to retentions. I asked for the SK student $50 plan (as I didn't see it on the telus sk website anymore and figured they took it down most likely b/c of the iphone 4s coming out) and in turn offered to resign for 3 years (currently month to month). The rep agreed and also credited cid for 3 years, since I had cid credited from before (cid was part of package 15 which i was getting for free). Also I was able to get a $75 credit towards any new smartphone (incl. iphone 4s) on a new three year term. Wish I was able to carry over the free incoming calls, but this plan is very good already.

Went from:
350 d/t, after 6pm, my5 canada, 500mb data, free incoming, free package 15 (cid, vm, unlim txt/pic/vid)= $50 + tax.

To: 500 d/t, after 5pm, my10 canada wide, 5gb data, vm3, unlim txt/pic/vid, cid = $50 + tax. Have the notes saved on the account and will switch over to this plan in the coming weeks.

Lost free incoming, but gained 5 more fav #'s, 4.5gb of data, 150 extra d/t mins, and 5pm + $75 bill credit. For those thinking about getting this SK Student $50 plan, hurry, because even though I got it offered today, who knows when it might be gone, esp since its not on the telus website anymore.


How are you able to get a plan from outside your province and keep your same number?
I've literally tried 5 times in the last 3 years and have never been successful. They also told me that negotiations can only start with 4 months remaining now.
What do you say to the CSR rep for them to give you the Student 50 plan? They all said it was impossible to do...

If you had an out of province plan from before it really helps a lot as I was able to get two out of province plans, and just today, said that since I have one, I asked if I could change it to a different one, and since the rep saw that I had an out of province plan already, it wasn't going to be hard for him to make an exception.

It really boils down to the rep. You have to find the right one, and it most likely has to be a retention rep. Try going the route of "i was looking at the telus website and saw that the plans differ from province to province. If I go to that province and sign up there, can I bring that plan over to Ontario". If they say no, then ask if they could make an exception for you. This is my third out of province plan with Telus, so it is possible. Also you can go the route of my friends cousin or something was able to get a different province plan, can I too get that. Good luck.


+2...it really does depend on the CSR you talk to...which makes it soooo frustrating...
If you are lucky and get a good CSR...they will help you out...if you get a not so helpful CSR...they will give you nothing...
I also find that it seems easier if you have an existing out-of-province plan already.....I had a SuperTalk 15 plan and I am based in Ontario...I wasn't supposed to get that the SuperTalk 15 plan (it is for the West Coast) but the most recent CSR seemed to be able to more easily give me another out-of-province plan since I had one already...

+1, totally agree. ji2o0k and I were in similar positions. We both had super talk 15. I moved the Super talk 15 plan over to HSPA with no problem, then ji2o0k did so after I posted my results. I then switched to 350 daytime/my5 canada saskatchewan $50 plan w/500mb data and then I believe he did that as well. And now will be switching to the SK Student $50 plan in the next two weeks. I've had this plan change idea for the last 2 months, so i'm glad I pulled the trigger today. Glad to see others were able to get this plan as well.

[benedict18]

I am totally willing to buy a new phone and keep it but it's an old CDMA plan so they said their new system won't recognize it and won't work with new phones or something like that. But yeah, won't work with new HSPA etc....


Only thing that is not allowed on HSPA is the truly unlimited data. Voice plan should be fine.


Yup, voice plan will migrate over to HSPA no problem (I have done it). You can even add HSPA data onto the voice plan without any issues either.


+3....I did the same as icemasta as well..migrated a CDMA plan over to HSPA (they also said it couldn't be done).

The way to migrate your old CDMA plan to HSPA (tho as boyoflondon said, CDMA unlimited data won't port over) is:


+4, you can bring your super talk plan over to hspa, its the data that isn't compatible but they will and can give you an hspa data option and you can add that with no problems to your account. Make sure you try and extend whatever freebies you had from before. Most reps will say it can't be done, but it can, and as always you have to find the right rep. You have to be creative sometimes in getting them to do this for you. (ie.. say you bought an telus hspa phone outright for example and after spending all that money you would kindly ask that they do this for you esp if its a telus branded one - worked for me, and then did the same thing for my sister, stating an exception was made for me, so it should be extended to her as well. Good luck!

[ji2o0k]

+1, totally agree. ji2o0k and I were in similar positions. We both had super talk 15. I moved the Super talk 15 plan over to HSPA with no problem, then ji2o0k did so after I posted my results. I then switched to 350 daytime/my5 canada saskatchewan $50 plan w/500mb data and then I believe he did that as well. And now will be switching to the SK Student $50 plan in the next two weeks. I've had this plan change idea for the last 2 months, so i'm glad I pulled the trigger today. Glad to see others were able to get this plan as well.yup, big thanks to benedict18 and a lot of other posters in this thread (i.e Aggy, icemasta and selwynroars comes to mind)...

I was pretty much in the same position as benedict18 was before and his steps/process helped me a lot in originally keeping my SuperTalk 15 plan from CDMA to HSPA and then the SK plan.....so much excellent info in this thread!

[bomba]

Hey guys, I got a plan from retentions. I'm not a student but I quoted that Bell is offering unlimited canadian long distance with their plans for free and that I wanted it for free as well. I have 13 months remaining and didn't have to re-sign for 3 years to switch plans:


Promo Student 55+ - apparently its the Atlantic Canada plan. She said it expired last month, but was still able to add it?

Included with plan

Favourite Numbers 10
1GB Data
200 Daytime minutes
Unlimited Canadian LD
Text Messaging Services
6pm Local Nights & Weekends
Unlimited Messaging
Free Local Birthday Calls
Family Calling
911 Emergency Access Charge
Conference Calling
Favourite No. Mutual Exclusion
Outbound Call Display On
Call Waiting
Voice Mail 3

In addition to my previous loyalty add-ons:

Caller ID $7-3 years free $0.00/mo.
FIM $15 - Free 3 yrs $0.00/mo.
50 mins $5 - free 3 yrs $0.00/mo.
150 mins $15 - free 3 yrs $0.00/mo.
T2T local $10 - Free 3 yrs $10.00/mo.
iPhone Visual Voice Mail 5 $5.00/mo.
Loyalty 25 Cdn LD mins $5-3 yr $0.00/mo.
T2T local $10 - Free 3 yrs $0.00/mo.

[solimaster]

I just upgraded my iPhone 3G to the new iPhone. They reduced my amount owing by 25% and offered me a ****** plan. I told them to go ahead and cancel then they offered me the following plan which I accepted.

$65
500 anytime minutes
CID,vm etc....
Evenings at 5 pm and free weekends
5 gb data

I had 17 months remaining on my deal so I have to pay out $160 to get the iPhone for $159.
Unlimited text
Favourite 10 unlimited- so for me that's free long distance

I have iphone 3GS and have 13 months left on my contract.

I have tried to re-new my contract to get new iphone 4S but they are telling me I can't place an order unless I choose one of their existing deals ($45 or $60).

They have told me that I CAN NOT KEEP MY EXISTING FREE FEATURES or any existiing (my current) plan transfered over to new iphone 4S

How were you able to get your deal???

Share the secret!

[nepean19]

He switched my plan to what I mentioned. I then went online and chose the crappy $60 plan on the website to buy the new iPhone. He said that when my phone comes in my original plan will cancel out the $60 plan on the web site. He said if there is an error all I have to do is call the rep and they will change it. I asked that he put a note on my account just in case.

Hope this helps.

[Sittler27]

I'm a new subscriber to any smartphone plan. Wondering what the best kind of plan I could hope for is and for how much?

Was hoping for at least 400min and 3GB on 3 yrs for $70 or less.

Also, is there any chance that over the next couple weeks any of the carriers are going to offer those $30/6GB data plans at all?

[boyoflondon]

I live in ontario. So I called in and spoke to retentions. I asked for the SK student $50 plan (as I didn't see it on the telus sk website anymore and figured they took it down most likely b/c of the iphone 4s coming out)

http://www.telusmobility.com/en/SK/plans/student40.shtml?INTCMP=PlansBANC3promoPlans

;)

[dgonsh]

Hey guys

Okay so here's my deal...

Contracted ended in August.

Used to have epp 17.30 plan which was 200 mins, caller id, vm, unltd text, eve's wknds from 5pm...i think thats it. they also added 200 mins at one point for a total of 400. ive had a blackberry the last 2.5 years and was paying $15 for 500 mb which switch to $25 when i switched to HSPA. My total bill was ~$50


Ive been seriously contemplating jumping on the Mobilicity $40 unltd everything plan! and adding $5 blackberry. Plan guaranteed for life.

But, seeing as how i have nothing to lose, I called L&R to find out what they could do for me in order to get a Blackberry Bold 9900

Here's what she offered me:
The Standard New Subscribers Talk & Data Lite with a few upgrades=
200 mins
500 mb
unltd eve's & wknds from 9pm (lowered for free to 6pm)
VM
Call Waiting
Call Forward
Unltd Text Nationwide (this was always nationwide right?)

And she offered to waive the almighty CALLER ID!

Anyway, I asked her to please make not of all of this and I have some thinking to do.

I think this will give me an opportunity to call back and say "as noted, this is what i was offered. If you are able to offer me the 5gb plan that my brother also on telus was offered (the saskatchewan plan), I will happily resign for 3 years. If you cannot, i thank you for your service, I am going to port my number to mobilicity."

Obviously, I will say all that in a kind tone. Im not a good jackass.

[p1llar]

I called and spoke to retention for 15 minutes.

Currently have 11 months remaining on a 36 month agreement w/ a blackberry.

My goal was to get the Telus Team Web Store deal on the iPhone 4 ($1.65) and have my upgrade fee ($110) waived.

After a lot of going back and fourth I could only manage him to bring my upgrade fee down to $82 and get the phone free of charged. This was after saying I was going to switch to Rogers several times.

[benedict18]

http://www.telusmobility.com/en/SK/plans/student40.shtml?INTCMP=PlansBANC3promoPlans

;)

I saw that before but the SK student $50 plan was $5 cheaper then their new Promo voice & data 55. Both have the same features, but the SK student was cheaper.

[nelley711]

I called retention and was able to get the $50 student promo plan from SK, though I live in BC

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC

and CID free from my previous plan (contract ended in July)

I asked the rep to make a note of this on my account and now I'm waiting for the Amaze 4g to come out. However this was my first time calling retention before signing a contract, so can someone tell what my next step is when I'm ready to get my phone?

Also, what do you think of my plan? I've been with telus for almost 8 years.. should I try to get more features from them since this plan was previously offered to new customers?

[Lyn2009]

I called retention and was able to get the $50 student promo plan from SK, though I live in BC

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC

and CID free from my previous plan (contract ended in July)

I asked the rep to make a note of this on my account and now I'm waiting for the Amaze 4g to come out. However this was my first time calling retention before signing a contract, so can someone tell what my next step is when I'm ready to get my phone?

Also, what do you think of my plan? I've been with telus for almost 8 years.. should I try to get more features from them since this plan was previously offered to new customers?

From my own experience, make sure the notes are clear on your account and confirm with loyalty before picking up the phone. As I have 5 phones and have had (have) various issues, I always confirm with Loyalty prior to pick up, tell the retailer to call Telus to get your freebees (confirm full length of contract) and double check online afterwards. Sometimes they waive the renewal/upgrade fee and sometimes I am told it is up to the retailer. Seems to be hit and miss and when they do waive they say "well we will make an exception this time . . ." Yeah, whatever. According to their records I have been with them since 2003.

I have been negotiating for my father and his wife and they have been also offered the same Student $ 50 (SK) + 100 Long Distance + Telus to Telus + Caller ID for the length of their contract. They currently have Share 15 (SK) 300 Min, Caller ID, VM 3 + Telus to Telus In Ban, + 250 Texts + 250 Long Distance minutes = $ 15 + SAF. Or they were offered $ 25 Sask Talk Plan plus Caller ID and Telus to Telus + $5 for 100 LD if they don't want a Smartphone = $ 30 I was told the offers are usually good for about 30 days. My dad has been with them since the 90's when the phones were humongous :0

You could ask for long distance or Telus to Telus - as these were already on our accounts, I think it was easier to keep.

[benedict18]

I called retention and was able to get the $50 student promo plan from SK, though I live in BC

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC

and CID free from my previous plan (contract ended in July)

I asked the rep to make a note of this on my account and now I'm waiting for the Amaze 4g to come out. However this was my first time calling retention before signing a contract, so can someone tell what my next step is when I'm ready to get my phone?

Also, what do you think of my plan? I've been with telus for almost 8 years.. should I try to get more features from them since this plan was previously offered to new customers?

Congrats on getting this plan. The only other features I would think you may want is 100 LD mins or telus to telus. Other than that, you're pretty much set.

Telus must hate my guts right now for telling ppl that anyone can get an out of province plan. Oh well, Telus and all the other wireless companies charge so much and vary it according to where you live. I'm glad ppl are able to get the SK Student $50 plan. It really is an amazing plan, and I'm hoping more ppl get this plan before its either gone or the price increases.

[MC25]

Called telus….they wont give me ANYTHING extra, and pretty much told me im lucky enough as it is.

$50iphoneplan
200 mins
500mb data
Fave 5 nationwide
6PM ew

addons:
75 LD mins
50 local
3 VM
CID

I have my contract ending in 11 months, and they wouldnt give me barely anything towards a iPhone 4, and said that people in BC getting the SK plans were probably lying. **** I hate telus...

[mchuong]

Is this an okay plan?
Just got off the phone with retentions, told them I'd leave and go to Virgin Mobile with their $70 plan with 6GB of data and they offered me this:

150 Minutes
Early nights and evenings starting at 6pm
Unlimited texting
Fav10
6GB of data
Free CID

All for $70+tax so $73.50 (I'm in Alberta, 5% tax)

I asked about the Saskatchewan plan and she said she can't do anything about that due to some province issues and the processing of the plan or something.
She basically matched the Virgin Mobile plan on their website except Telus gave me 150 minutes instead of 200 but they gave me CID for free.
I don't call much, usually text everyone so minutes aren't a big deal to me but the more the better.

Should I stay with Telus or try elsewhere?

[Parklake]

My brother recently upgraded to a new phone (not an iphone) and they waived the early contract fee. When I called them regarding that,
the gentleman mentioned that they were strictly told not to offer any additional freebies/offers or waive any fees surrounding the new iPhone 4S.
This is because of the huge demand, as they're sold out.

[sakic_owens]

Hey guys looking for a bit of help here...

My girlfriend is currently with Rogers and I think she should switch, she is done her current contract and looking to resign but the best that they can offer her is 74/mo + government fee + gst which I think is garbage. She just talked to their retentions line and they basically told her to cancel (so disrespectful to me)

I am trying to convince her to switch to telus and get the promo plan 60, but she also wants visual voicemail and CID, can she call retentions directly or is there a different line for new subscribers?

I think they should be able to cut her a deal on both the add-ons if she switches to the company no?

Thanks

edit: and on a unrelated note, I've tried twice now to get the SK plan for myself to no avail.

[DavidN]

Hey guys looking for a bit of help here...

My girlfriend is currently with Rogers and I think she should switch, she is done her current contract and looking to resign but the best that they can offer her is 74/mo + government fee + gst which I think is garbage. She just talked to their retentions line and they basically told her to cancel (so disrespectful to me)

I am trying to convince her to switch to telus and get the promo plan 60, but she also wants visual voicemail and CID, can she call retentions directly or is there a different line for new subscribers?

I think they should be able to cut her a deal on both the add-ons if she switches to the company no?

Thanks

edit: and on a unrelated note, I've tried twice now to get the SK plan for myself to no avail.

Before canceling with Rogers I'd check out the Rogers retention thread on this forum to see what types of recent deals people have been getting. I wouldn't throw away tenure if I didn't absolutely have to. It is very possible the retentions rep your GF dealt with was just being difficult. Maybe a second or third call will get her what she is looking for?

[sakic_owens]

Before canceling with Rogers I'd check out the Rogers retention thread on this forum to see what types of recent deals people have been getting. I wouldn't throw away tenure if I didn't absolutely have to. It is very possible the retentions rep your GF dealt with was just being difficult. Maybe a second or third call will get her what she is looking for?

I'll tell her to call again but from sifting through the rogers thread it doesn't look like too many people are having luck lately...

For the first part of my question, do you know if she should call telus retention or not to sign a contract?

[nelley711]

I'll tell her to call again but from sifting through the rogers thread it doesn't look like too many people are having luck lately...

For the first part of my question, do you know if she should call telus retention or not to sign a contract?

Retention likely will not offer any deals to new customers, but if your gf has been with Rogers for a long time, she may be able to use that commitment as leverage to get something small like CID free for 6 months...

[top_gun36]

I called retention and was able to get the $50 student promo plan from SK, though I live in BC

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC

and CID free from my previous plan (contract ended in July)

I asked the rep to make a note of this on my account and now I'm waiting for the Amaze 4g to come out. However this was my first time calling retention before signing a contract, so can someone tell what my next step is when I'm ready to get my phone?

Also, what do you think of my plan? I've been with telus for almost 8 years.. should I try to get more features from them since this plan was previously offered to new customers?

I got a plan similar to yours for $55, just 200 min instead of 500

My old plan was
450 day time min
e/w @ 5
my 10
telus2telus
250out/unlimited in text
voice3, cid
6gb data
+ SAF for $90 LOL, but i had 14 months remaining

all i did was ask about iphone4s, cost to upgrade and if they can give me something similar to my current plan @ $55-65 (with my 10, early e/w and 6gb data as my priority)

[WalmartMartyr]

I just called in, I have 5 months left on my contract.

He gave me the SK plan for $55+tx and no CID

500min
5gb data
fab 10
unlimited in/out txt
family
cw/cf/cc

I declined CID for $8. he would't throw it in.

EDIT: he said its illegal to sign contracts now without hardware upgrade. CRTC says so.

Funny thing is, I was willing to sign a term for this and he said he can't cus I never bought a phone from them (I have my own LG quantum $80 WM phone) so he said it would just be a monthly plan. So Im still free as a bird.

I said I see the deal on an online deals site... he asked which one and I said id rather not say, he said no matter, they'll figure it out. haha, I asked why do you want to know, he said for marketing.

[sps]

I'll chime in. Thanks for the tips everyone.

Called in on behalf of my wife, who has 16 months remaining in her contract.

Before, she had a plan that was $40 for 1000 minutes, $25 for 500MB data and promos for free caller ID/VM, 6 p.m. evenings, text/picture messaging and Fav10 numbers. And $7 or so for network fee.

Rep was nice, and switched her over to the SK plan for $55 total.

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC

In addition, I'm on Chatr and want to move to Telus for a new iPhone, and she made a note on the account so I can have that excellent rate plan too!

[goomba66]

Thanks to everyone who've posted here.
I called in and also got the Sask rate plan. $58 total but includes caller ID.
500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC

I'll be upgrading our 2 iPhone 3GS's to iPhone 4S's on Friday :D

[a1qwyx20]

so I called in and didnt really want to pay the 58$ for CID with the SK plan, and some other stuff, so I told the guy who was in Dallas Office for telus retensions the following in a nice and calm way:

Im not really happy with my current plan as I have so and so, and pay so and so, and have noticed a few nice offers by other competitors within canada, is there anything you can do to offer me a decent deal so I can stay with Telus?

He offered a 60 dollar and 50 dollar plan first which were ok, and similar to the SK plan but not as much mins, or gigs.

Anyway, after a while of discussing plans, and me being plesant, and not overly excited at the offerings, I would say "do you think you can do any better? or Is there anything else similar to this plan for less?"

I ended up settling with
45 dollars
200 min
10 favs canada wide
ulim text
5pm evenings/weekends
1 gig internet
CID

all with no contract, just a 80$ wp7

For me its gonna be 45+tax, which I think is a decent price for the above, not spectacular, but better than the 58+tax SK plan with CID. Im in front of computers for 10+ hours a day so I dont need that much internet use.

EDIT: For some reason showing up as 50$ on my account, gonna call tomorrow and see whats up.

[Firestorm]

So Telus still allows you to text the US without charge right? And no System Access Fee anymore?

[Hemos]

Anyone in Quebec was able to get this plan. I went through a few reps and I can't seem to get it to work.

Max


I just called in, I have 5 months left on my contract.

He gave me the SK plan for $55+tx and no CID

500min
5gb data
fab 10
unlimited in/out txt
family
cw/cf/cc

I declined CID for $8. he would't throw it in.

EDIT: he said its illegal to sign contracts now without hardware upgrade. CRTC says so.

Funny thing is, I was willing to sign a term for this and he said he can't cus I never bought a phone from them (I have my own LG quantum $80 WM phone) so he said it would just be a monthly plan. So Im still free as a bird.

I said I see the deal on an online deals site... he asked which one and I said id rather not say, he said no matter, they'll figure it out. haha, I asked why do you want to know, he said for marketing.

[Magambo]

Just got off the phone and got the Sask plan for $55 with CID and also PKG12 which I am not sure what it is but it includes 10 Voice mail for sure that is what I know as I had it before I was on a $37 Plan before with no Data Thanks to all RFD for posting the SASK plan the lady was nice and I guess they only include CID if you are longer then 10 year with them well now stuck with Telus for 3 years more got myself an option to get I phone 4 for $49 or 4S for $159 as i was on the monthly contract.

[thomas3322]

Ok so here is my story. I phoned into Telus and they offered my this:

Sask $55
Caller ID = $8
Free incoming

Called in the second time today and i squeezed out free call ID

My $55 plan recap:
500 day time
unlimited @ 5pm
5 gig data
Call ID, VM 3, cf, cc etc
Unl my 10 nation wide
UNLIMITED INCOMING :)

Total is 55 + tax

By the way the rep said i could not get the phone on launch day and only the day after launch (saturday oct 15)
Not sure if anyone else has been told this.

[VivaItalia]

Called in yesterday and I was able to get the following with 11mths left on contract:

the sask deal plus extra's

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC
Unlimited Incoming calls
200 Long distance minutes
Voicemall 10
Caller ID

for $55 plus tax. Also, since I wanted a new phone.. the hardware upgrade fee would normally be $110 for 11mths left on contract, the person I talked to at telus discounted that by 25% so $27.50 came off my upgrade fee.

[icemasta]

Called in yesterday and I was able to get the following with 11mths left on contract:

the sask deal plus extra's

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC
Unlimited Incoming calls
200 Long distance minutes
Voicemall 10
Caller ID

for $55 plus tax. Also, since I wanted a new phone.. the hardware upgrade fee would normally be $110 for 11mths left on contract, the person I talked to at telus discounted that by 25% so $27.50 came off my upgrade fee.

Really nice deal, especially with all those freebies.

[thomas3322]

Called in yesterday and I was able to get the following with 11mths left on contract:

the sask deal plus extra's

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC
Unlimited Incoming calls
200 Long distance minutes
Voicemall 10
Caller ID

for $55 plus tax. Also, since I wanted a new phone.. the hardware upgrade fee would normally be $110 for 11mths left on contract, the person I talked to at telus discounted that by 25% so $27.50 came off my upgrade fee.

Good point. Called in again to get the 25% discount on ecf fee. Didn't want to push it with the 200 ld mins though. The my10 will cover that anyways.

Does anyone know if you have to be a student to go on the student 50 plan?

[nitra1]

Anyone in Quebec was able to get this plan. I went through a few reps and I can't seem to get it to work.

Max

I got it, Montreal, about 2 weeks ago.

[VivaItalia]

Good point. Called in again to get the 25% discount on ecf fee. Didn't want to push it with the 200 ld mins though. The my10 will cover that anyways.

Does anyone know if you have to be a student to go on the student 50 plan?

If they ask if you are a student just say yes. If they ask you which school... just say York or Durham etc. If they need a student number just make up an 8 digit number.

Prior to having the sask deal, I was on the telus student 35 plan and when I signed up for that plan I was not a student. My cousin used to work at telus before finding a job in the career that he studied for; he told me that if Telus asks for the school just name one and if they ask for a student number, just make one up. Telus has no way of verifying your student number.

I hope this answers your question.

[kokokoko]

Called in yesterday and I was able to get the following with 11mths left on contract:

the sask deal plus extra's

500 min
5gb data
10 fav nationwide
unlimited family calling
unlimited text
5pm nights and weekends
VM/CW/CC
Unlimited Incoming calls
200 Long distance minutes
Voicemall 10
Caller ID

for $55 plus tax. Also, since I wanted a new phone.. the hardware upgrade fee would normally be $110 for 11mths left on contract, the person I talked to at telus discounted that by 25% so $27.50 came off my upgrade fee.

They said there is no way they can give this even if I want to go switch companies, after being on the line for 30 minutes and being nice...

how did you accomplish this

[thomas3322]

If they ask if you are a student just say yes. If they ask you which school... just say York or Durham etc. If they need a student number just make up an 8 digit number.

Prior to having the sask deal, I was on the telus student 35 plan and when I signed up for that plan I was not a student. My cousin used to work at telus before finding a job in the career that he studied for; he told me that if Telus asks for the school just name one and if they ask for a student number, just make one up. Telus has no way of verifying your student number.

I hope this answers your question.

Awsome. Did you get a chance to ask for the $50 sask student plan?

[boyoflondon]

If they ask if you are a student just say yes. If they ask you which school... just say York or Durham etc. If they need a student number just make up an 8 digit number.

Prior to having the sask deal, I was on the telus student 35 plan and when I signed up for that plan I was not a student. My cousin used to work at telus before finding a job in the career that he studied for; he told me that if Telus asks for the school just name one and if they ask for a student number, just make one up. Telus has no way of verifying your student number.

I hope this answers your question.

They don't care if you are a student or not although CSR's seem to tell you this over the phone.

My gf wanted a student 35 for her mom and was told she needed to go to the store with a student ID. Once we showed up there, the guy laughed as in his words "you don't have to be a student", apologized and set up the plan without any problems.

[WalmartMartyr]

The rep I talked to was pretty clear, THERE IS NOT FREE FEATURES ALLOWED. this included Free CID, and im sure the LD is the same. I don't see what CID is so great about, it don't give names, just numbers. whats the good of that? if you have people in your contacts and they call, their full name and number comes up anyway.

CID is overated.

[WaltRay]

I live in bc n
I just talk to the retention reps at telus about the saskatchewan student plan $50
and the best offer i was able to receive was

200 daytime
6 oclock evening and weekend
1 gig of data
Canada my10
voice and Call waiting
caller id free for 3 years.
for $50 plus tax.

when i told them about the saskatchewan deal they said absolutely no way that anybody from bc were able to receive this deal. I have wit telus since 2005 and I was wondering if any of the bc residents were able to receive this deal in the past weeks? the two of the retention reps i was able to talk to did not budge. can i get a little advice on talking to the representatives as well, The last rep i talk to were very rude and commented. I am normally very polite when i talk to customer service agents.

[nelley711]

I live in bc n
I just talk to the retention reps at telus about the saskatchewan student plan $50
and the best offer i was able to receive was

200 daytime
6 oclock evening and weekend
1 gig of data
Canada my10
voice and Call waiting
caller id free for 3 years.
for $50 plus tax.

when i told them about the saskatchewan deal they said absolutely no way that anybody from bc were able to receive this deal. I have wit telus since 2005 and I was wondering if any of the bc residents were able to receive this deal in the past weeks? the two of the retention reps i was able to talk to did not budge. can i get a little advice on talking to the representatives as well, The last rep i talk to were very rude and commented. I am normally very polite when i talk to customer service agents.

I live in BC and got this plan for myself and my sister a few days ago. I think it helped because I was month to month at the time and have been with them since 2004. What I specified was that my coworker had received the plan a few days ago, (rather than saying I heard from some people or saw this plan online) and that I wanted to renew for another 3 years if I could get the same plan as him. I also asked if I could continue to get CID for free, and told them if the offer was good, my sister would sign again as well.

[red_red]

I got it, Montreal, about 2 weeks ago.

any tips on how to get this in Montreal ?

[shampoo]

Telus is giving me this corporate plan: $50/month
350min
CF,CW,CC,CD, VM
Local nights & weekends at 6pm
Unlimited text
6GIG in Canada
Tethering
Canada to Canada long distance

And $300 new activation credit.

The only problem with the above deal is that i have to signup for 3 yrs can't upgrade before 32 months.

I know this is a corporate plan and not avaible to everyone, I just want to get some feedback sinc i'll be porting my # from robbers after 13 yrs.

[Psyclist]

No dice on the sask student plan for here in ontario...oh telus, why you gotta be such a little biatch

[icemasta]

Telus is giving me this corporate plan:
350min
CF,CW,CC,CD, VM
Local nights & weekends at 6pm
Unlimited text
6GIG in Canada
Tethering
Canada to Canada long distance

And $300 new activation credit.

The only problem with the above deal is that i have to signup for 3 yrs can't upgrade before 32 months.

I know this is a corporate plan and not avaible to everyone, I just want to get some feedback sinc i'll be porting my # from robbers after 13 yrs.

How much per month?

[shampoo]

How much per month?

Oops! Forgot the most important part.
it's $50/month

[shaolinmonk]

Oops! Forgot the most important part.
it's $50/month

you work where i work lol

it's a good deal better then most.. the hardware upgrade part does suck though

[icemasta]

you work where i work lol

it's a good deal better then most.. the hardware upgrade part does suck though

Sounds like a corporate plan offered through a bank if I remember correctly?

[shampoo]

Sounds like a corporate plan offered through a bank if I remember correctly?

yup, it is a bank plan :)

[VivaItalia]

They said there is no way they can give this even if I want to go switch companies, after being on the line for 30 minutes and being nice...

how did you accomplish this

My sister did the talking. I could never do this on my own. She knows how to talk to people who handle retention. My sister has also been with Telus for 10yrs.

I think it is a combination of being able to talk to the retention reps fairly aggressively (not mean or angry but getting to the point as to what you want and why you should have what your asking for) and speaking to the right person.

[mgbdragon]

No dice on the sask student plan for here in ontario...oh telus, why you gotta be such a little biatch

I got a $50 SK plan (Voice and data) and a $25 (voice only) plan early this year. You just need to find the right rep.

[icemasta]

yup, it is a bank plan :)

CIBC? ;) A friend works there and I'm sure that's what he told me was the corp. plan.

[marc9030]

Just got the sask plan (i am from Sherbrooke/Quebec)

55$ for

500 min
5gb
10fav
5pm

and 8$ for CID

took 2 hours + 4 reps

[brokekid]

For all you guys getting this Sask plan, are you off contract or still have more than 12 months. I have have over 16 months left and was wondering if I could jump in on it.:cheesygri


Just got the sask plan (i am from Sherbrooke/Quebec)

55$ for

500 min
5gb
10fav
5pm

and 8$ for CID

took 2 hours + 4 reps

[Nucks]

have you guys had much luck getting discounts or features added mid contract by threatening to cancel or did you have to wait the contract out in order to go through retentions? she's hallway through hers with a terrible plan with limited texts

i'm assisting a friend and i've never dealt with Telus. I helped a friend get a discount and unl. text added mid contact with fido and I was curious if Telus had this option?

[Psyclist]

Yup called loyalty back and got the plan :) upgraded to a Nexus S and just gonna sell off my koodo optimus one that i picked up a while back on that deal Voice and Data 55+ on the promotions plan page under sask, thanks again RFD... wallets a little lighter, but a new phone and an better plan...sounds good to me :)

[jimmy025]

Just got the sask plan (i am from Sherbrooke/Quebec)

55$ for

500 min
5gb
10fav
5pm

and 8$ for CID

took 2 hours + 4 reps

i got the same plan for $50. talked to customer then got transfer to retention. i told them i want to get an iphone if they offer me a good plan

[brokekid]

No luck :facepalm:...best they would do is Student $55...1GB, 200min, Fav10, 6PM and Unlimited Txt.

How are you guys doing this!!!! Do I need to threaten to cancel???



i got the same plan for $50. talked to customer then got transfer to retention. i told them i want to get an iphone if they offer me a good plan

[zzz3]

they let me have supertalk10 on iphone4s and threw in package 15. waived activation too :)

200min
cw, cid, vw, untld txt.
evenings and weekends after 6pm
=$20 taxes in

EDIT: im not on data so i have to pay cancellation fees. its calculated based on the difference of price of the actual phone and subsidy price; then divide by half.

[dannydarkman]

they let me have supertalk10 on iphone4s and threw in package 15. waived activation too :)

200min
cw, cid, vw, untld txt.
evenings and weekends after 6pm
=$20 taxes in

EDIT: im not on data so i have to pay cancellation fees. its calculated based on the difference of price of the actual phone and subsidy price; then divide by half.


So how much was your cancellation fees? I'm thinking of doing the same for my in-laws.

Thanks.

[mushy_eyes]

Telus is giving me this corporate plan: $50/month
350min
CF,CW,CC,CD, VM
Local nights & weekends at 6pm
Unlimited text
6GIG in Canada
Tethering
Canada to Canada long distance

And $300 new activation credit.

The only problem with the above deal is that i have to signup for 3 yrs can't upgrade before 32 months.

I know this is a corporate plan and not avaible to everyone, I just want to get some feedback sinc i'll be porting my # from robbers after 13 yrs.

Can you get these corporate plans for family and friends? Or is it only for employees themselves?

[thomas3322]

have you guys had much luck getting discounts or features added mid contract by threatening to cancel or did you have to wait the contract out in order to go through retentions? she's hallway through hers with a terrible plan with limited texts

i'm assisting a friend and i've never dealt with Telus. I helped a friend get a discount and unl. text added mid contact with fido and I was curious if Telus had this option?

I got the sask 55 after 1 year (i had the iphone 4 and sold it) called them and told them i wanted to cancel. Manage to get 25% off the early upgrade fee and free call id + free unl incoming

[Flymeaway]

Got the sask deal yesteday on 2 new IPhone 4s plus caller I'd for $5. Called l&r directly was a 15 min call. I have been with Telus bought out clearnet in 2006

Also be clear on the plan you want as there have been a few simliar the plan is called promo voice and data of they can't find it tell them it's on the Telus sask website under promo plans

[zzz3]

So how much was your cancellation fees? I'm thinking of doing the same for my in-laws.

Thanks.

649-159
=490/2
=245

also 6gb for $30 is still available, decided to get it.

[Spantz]

I just called the direct line to retentions and they gave me the SK plan with no issues. Currently 18 months into a 3 yr contract in Ontario.

[shampoo]

Can you get these corporate plans for family and friends? Or is it only for employees themselves?

employee and family, not for friends.

[bgoliver]

I just called the direct line to retentions and they gave me the SK plan with no issues. Currently 18 months into a 3 yr contract in Ontario.

And what would that direct number be?

[p1llar]

And what would that direct number be?

Type in "Telus Rentention Number" into google, it'll come up :)

[icemasta]

Type in "Telus Rentention Number" into google, it'll come up :)

It's also in the thread's tag at the top.

[sl___]

I just called the direct line to retentions and they gave me the SK plan with no issues. Currently 18 months into a 3 yr contract in Ontario.

Wow nice.. what did you tell them? I just asked about the SK 50$ student plan and they rejected me, saying its not available out of province.. Guess I should keep trying.

[skadebo]

I need to get this straight:

Everyone getting this badass plan has renewed for 3 years?

[Spantz]

I just told the girl my friend got it and I wanted it too. My sister called right after me and gave her guy the same reason and he gave it to her too. Didn't mention anything about having to renew for another 3 years. Just said that as I've been a customer for 1.5 years she has no problem switching my plan over.

[skadebo]

Okay I'm unclear on what to do; I'm currently on this plan:
200 anytime
early nights / weekends
Package 15 ( caller ID, voicemail, unlimited texting)
$49 AFTER tax / fees etc.

This is a 3 year contract that is finished on June 11 2012 (8 months)

I want this for the remainder of my contract and NOT for another 3 years:
$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Is this possible? What's the strategy when calling?

[thomas3322]

Okay I'm unclear on what to do; I'm currently on this plan:
200 anytime
early nights / weekends
Package 15 ( caller ID, voicemail, unlimited texting)
$49 AFTER tax / fees etc.

This is a 3 year contract that is finished on June 11 2012 (8 months)

I want this for the remainder of my contract and NOT for another 3 years:
$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Is this possible? What's the strategy when calling?

Very unlikely. At the very least you have to renew and get a phone.

[Nucks]

I got the sask 55 after 1 year (i had the iphone 4 and sold it) called them and told them i wanted to cancel. Manage to get 25% off the early upgrade fee and free call id + free unl incoming

So you can call mid-contract, I guess? She called once and they told her there was nothing they could do for her and told her she'd be subject to a cancellation fee and then my friend stopped trying. Maybe she wasn't being assertive enough.

Are your options:
1. stay on your plan and hopefully get a few perks added
2. sign a complete new 3 year and wipe your current one and pay an early upgrade fee?

[Roadrunnr]

FYi for you guys. I'm in Toronto and I was able to get the SK 55 plan plus free CID after my first call today (I did try passively for the past 3 months). Had to renew for 3 years though, but that's fine by me, been with Telus for over 10 years (Clearnet back then).

[red_red]

Okay I'm unclear on what to do; I'm currently on this plan:
200 anytime
early nights / weekends
Package 15 ( caller ID, voicemail, unlimited texting)
$49 AFTER tax / fees etc.

This is a 3 year contract that is finished on June 11 2012 (8 months)

I want this for the remainder of my contract and NOT for another 3 years:
$50
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail, CID, CC, CF, CW

Is this possible? What's the strategy when calling?

I would love to hear how people are getting it as well.. told a buddy of mine , and he called in over the weekend ...
the CSR said no.. could not offer all that for only $50.00....(he has been with telus for about 6yrs.

[justink11]

FYi for you guys. I'm in Toronto and I was able to get the SK 55 plan plus free CID after my first call today (I did try passively for the past 3 months). Had to renew for 3 years though, but that's fine by me, been with Telus for over 10 years (Clearnet back then).

how did u get this plan sk $55 with free CID ????

i'm in toronto .. i called 3-4 reps & just got sk $50 with free CID ..:-0

[sl___]

Is it just me, or did they change the direct retention line number / modify the automation?

When I just called now they say "For Mic? services, press 1, for PCS? services, press 2". This never happened before when I called.


Edit: Weird just tried calling again, it's fine now.

[djonetrak]

Been with Telus for 8 years and just renewed for 3 years to get the iphone 4s. After much calling back and forth with retention finally got the following....

Student 50 Plan $50/mth (however based in ON)
500 mins
Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
Voicemail,
CC,
CW,
VM3
+ $5/mth for CID

Plus a bill credit of $60 towards the iphone. Do you think this was a good deal ?

[justink11]

FYi for you guys. I'm in Toronto and I was able to get the SK 55 plan plus free CID after my first call today (I did try passively for the past 3 months). Had to renew for 3 years though, but that's fine by me, been with Telus for over 10 years (Clearnet back then).

how did you get this sk55 plan with free CID??

i called 5-6times & just got sk $50 with free CID..:|
i live in toronto...

[taank]

This is what i got from Telus..

Plan
Rate Plan: Voice 30 - Unltd msg
Cost per month $30.00/mo.
Included with your plan

Change your rate plan

Add-ons
International Data Roaming $0.00/mo.
International Voice Roaming $0.00/mo.
Promo 6GB Data Add On 30 $30.00/mo.
International Calling On $0.00/mo.
L&R Advanced Voice Mail Free $0.00/mo.
100 mins $10 - free 3 yrs $0.00/mo.
CLID reg $8 - Free 3 yrs $8.00/mo.
CLID reg $8 - Free 3 yrs $0.00/mo.

60 Bucks a month.

They offered the SASK plan, for 50 plus I had to pay 8 dollars for caller ID. They would not through it in. Any good ?

[tyrantlake]

how did you get this sk55 plan with free CID??

i called 5-6times & just got sk $50 with free CID..:|
i live in toronto...

I've talked to 4 reps and none of them are willing to change my plan to these sk plans :( I have 10 months left on my contract. They keeping tell me that these reps offering these out of province plans will be out of a job. If you get a rep that says yes to you; try to get their direct extension for me :) one of the few times it does't pay to be from Toronto

[tim-x]

Anyone know if it's possible to get the iPhone 4s with a retentions plan? my wife's plan is coming up and I want to get her the new iPhone but I don't think I'm willing to sign a 3 year contract for a poopy webpage rate plan.

[sl___]

I've talked to 4 reps and none of them are willing to change my plan to these sk plans :( I have 10 months left on my contract. They keeping tell me that these reps offering these out of province plans will be out of a job. If you get a rep that says yes to you; try to get their direct extension for me :) one of the few times it does't pay to be from Toronto


Yeah honestly how do all these people get this plan? It seems like all the agents got lectured about this and know how to respond now..

[Roadrunnr]

To be honest, I just told the CSR that this is what SK promotion is and that I read that quite a few people on RFD managed to get that plan without being in SK. The rep looked into it and said that she can do it. I was just being honest with her and the only other thing that I asked was for her to throw in CID and VM 10 - but she only gave me CID :(

And yes, I got the iPhone 4s and had to renew a 3 yr contract, which again I didn't mind since there were no other way I can get this deal as a new customer with any other providers.

[HH5]

To be honest, I just told the CSR that this is what SK promotion is and that I read that quite a few people on RFD managed to get that plan without being in SK. The rep looked into it and said that she can do it. I was just being honest with her and the only other thing that I asked was for her to throw in CID and VM 10 - but she only gave me CID :(

And yes, I got the iPhone 4s and had to renew a 3 yr contract, which again I didn't mind since there were no other way I can get this deal as a new customer with any other providers.



I did the exact same thing just now(11am Tues). Spoke with a rep named Aidan said to him exactly what Roadrunnr said and he went and checked came back said yes BUT that I would have to pay for CID....so its $55 + 8 +tax....now I just have to go find the phone in stock somewhere.

[spikeone]

Anyone know if Telus buys back contracts? I got a good Rogers retention plan but the reception where I live sucks, barely get any 3G and when i do it's slow as hell so it would be nice to switch to Telus with this SK plan

[sl___]

I did the exact same thing just now(11am Tues). Spoke with a rep named Aidan said to him exactly what Roadrunnr said and he went and checked came back said yes BUT that I would have to pay for CID....so its $55 + 8 +tax....now I just have to go find the phone in stock somewhere.

Are you recontracting? Did you ask for the SK student plan, or did you just ask for the 55$ plan off the bat?

Thanks for the info.

[HH5]

I just asked for the SK plan off the bat, said I read online a lot of people are getting this plan here in ON and I wanted it. He went and asked his supervisor and came back with yes but that I had to pay 8 for CID. Contract talk never came up so i am not really sure if I am on a three year or not but I must be since the phone was only $159+tax

[justink11]

i have been a customer for 10yr & my friend(9yr) in ontario
when i got $sk55, i went to the telus store right away & called again..*611. they said..NO!..this plan is not able to..

my friend
was offered. sk55 & went to the telus store , and call *611 to activate new phone w 3yr.
they said 'NO!..this plan is not able to... we offered 150min/1G/my 5/ unlimited text/ 6pm for $50..

they say every diffrent offers when i call. ...for ex) i got '300min.' now, but after 10min., they say '150min. not 300min.'

they can see the note on the screen..i don't know why.. they take back their words all the time.
Do not believe what they say before you pay the bill..

my 2 friends(rogers /have been only 3yr).
3yr rogers costomers got good deals..beter than over 10yr telus customers..

[adeel]

I posted this in the rogers thread, but maybe you all can use this to help (since it wont apply as your already telus customers)

TL;DR - iphone 4S only $50; all other phones free on 3 yr activation - pretty good plan given price with $350 bill credit on 3rd bill

---
Hey everyone,

I hate to get off topic, but since everyone wants the best deals, i figured id post what info i came into today. On kijiji, someone (who is actually an account manager on Telus Business/Corp side) posted they could offer a good plan, with a $350 credit applied to the 3rd bill. Its a 3 yr contract, but interestingly, his phone prices are:

Iphone 4S - $50 (only the 16gb in either model is available)
all other (which I only confirmed means blackberry, not sure about others) - free

Here are the plan details:

Business Share PROMO 57

350 Daytime mins
1000 Incoming mins
Evening and Weekends after 6pm
Voicemail 10
Caller ID
Call Conferencing
Call Waiting
Unlimited Text (Canada)
National Mobile to Mobile
6GB of Data.

$57 + HST.

The guy is an account manager with Telus business side. Its a business personal plan (but seemingly available to anyone). New activations only. I've asked him alot of questions. Seems to be legit. My brother needs a new plan and phone, so going to go through with this tomorrow.

I've saved alot of money on this site, so I figure id share what i learn. I dont gain anything from this, and I am not the guy who can get this done through telus.

Link to kijiji posting: http://toronto.kijiji.ca/c-buy-and-s...AdIdZ322960034

[sakic_owens]

since my iphone is late i thought it would be a good time to get some leverage for the SASK plan...

called in and no dice, she said it's off the table, and I was probably the 100th person to ask her today... she said they had a meeting and noone should be getting it, yay!

she did give me 50% off my first bill though for the phone being late

[justink11]

this is rogers plan my friend got..
300min/incoming call free/ 1G / my 10 / CDI / unlimited text, pic.../6pm/ etc..
total : under $50(after tax)

another friend
500 min / 500 mb / my 10 /CDI / unlimited text, pic... /6pm/etc..
total : 50+tax

rogers & fido give some credit to their customer( over 5 months)
telus? nothing.. maybe free caller id..(over 10yrs):D

[sakic_owens]

this is rogers plan my friend got..
300min/incoming call free/ 1G / my 10 / CDI / unlimited text, pic.../6pm/ etc..
total : under $50(after tax)

another friend
500 min / 500 mb / my 10 /CDI / unlimited text, pic... /6pm/etc..
total : 50+tax

rogers & fido give some credit to their customer( over 5 months)
telus? nothing.. maybe free caller id..(over 10yrs):D

my gf is trying to renew a contract with them after 4 years and she's getting squat, they're no different than telus, you might get something, you more than likely won't.

[kris77]

I have called today and got Saskatchewan Promo Voice and Data 55+ plan. My contract expires in 1.5 months . I was only with them for 10 months. I am in Ontario (London Area) NO go for free call ID Changing plans will require new contract with Iphone 4s

[sakic_owens]

i never really had my question answered before...

can you call retentions if your not an existing customer? to try and get a deal on CID or something when signing up?

or is there another number to call?

[VDPloeg]

I posted this in the rogers thread, but maybe you all can use this to help (since it wont apply as your already telus customers)

TL;DR - iphone 4S only $50; all other phones free on 3 yr activation - pretty good plan given price with $350 bill credit on 3rd bill

---
Hey everyone,

I hate to get off topic, but since everyone wants the best deals, i figured id post what info i came into today. On kijiji, someone (who is actually an account manager on Telus Business/Corp side) posted they could offer a good plan, with a $350 credit applied to the 3rd bill. Its a 3 yr contract, but interestingly, his phone prices are:

Iphone 4S - $50 (only the 16gb in either model is available)
all other (which I only confirmed means blackberry, not sure about others) - free

Here are the plan details:

Business Share PROMO 57

350 Daytime mins
1000 Incoming mins
Evening and Weekends after 6pm
Voicemail 10
Caller ID
Call Conferencing
Call Waiting
Unlimited Text (Canada)
National Mobile to Mobile
6GB of Data.

$57 + HST.

The guy is an account manager with Telus business side. Its a business personal plan (but seemingly available to anyone). New activations only. I've asked him alot of questions. Seems to be legit. My brother needs a new plan and phone, so going to go through with this tomorrow.

I've saved alot of money on this site, so I figure id share what i learn. I dont gain anything from this, and I am not the guy who can get this done through telus.

Link to kijiji posting: http://toronto.kijiji.ca/c-buy-and-s...AdIdZ322960034

Link is dead. Anyone know if this "Business Share Promo 57" is available by calling the business line?

[Sagemode01]

My contract finished in Nov 2010 and I have been going month to month since. On Saturday when considering an iphone 4S I got a nice offer from loyalty and retentions.

$55
500minutes
5gb
unlimited texts
c.d
v.m
my fave 10 in Canada

This offer also isn't exclusive to the 4s but to any phone of my choosing.

[adeel]

Link is dead. Anyone know if this "Business Share Promo 57" is available by calling the business line?

Not sure. PM me if youd like the account managers i dealt with contact info.

Signed my contract today. Everything seems to be legit. Phone should hopefully arrive early next week.

If anyone has general questions (I asked ALOT, lol), i can also answer them if they were something I asked.

[Jeenyus1]

Been a Telus client for almost 10 years.

Old plan @ $45

200 local airtime
Incoming free
Free after 9:00pm
Unlimited Text & up to 3 voicemail
Caller ID

Called today and for an extra $5, bringing my monthly total to $50, I got these changes to my plan with no contract term extensions..

New plan for $50

350 local airtime minutes
Incoming free
Free after 6:00pm
Unlimited Text, Unlimited Voice Mail
Caller ID
1 GB Data
30 free Long Distance Minutes


That pretty decent for a Telus member in ON for $50 a month?

[HaZaRd]

Been a Telus client for almost 10 years.

Old plan @ $45

200 local airtime
Incoming free
Free after 9:00pm
Unlimited Text & up to 3 voicemail
Caller ID

Called today and for an extra $5, bringing my monthly total to $50, I got these changes to my plan with no contract term extensions..

New plan for $50

350 local airtime minutes
Incoming free
Free after 6:00pm
Unlimited Text, Unlimited Voice Mail
Caller ID
1 GB Data
30 free Long Distance Minutes


That pretty decent for a Telus member in ON for $50 a month?

It's not bad. I've got the $55/month student plan that's basically the same thing except I have 100 local, no included long distance, but with the added benefit of unlimited talk, text/picture/video messaging to ten friends.

[boyoflondon]

My contract finished in Nov 2010 and I have been going month to month since. On Saturday when considering an iphone 4S I got a nice offer from loyalty and retentions.

$55
500minutes
5gb
unlimited texts
c.d
v.m
my fave 10 in Canada

This offer also isn't exclusive to the 4s but to any phone of my choosing.

+1 .. got the same exact plan.

Just got off the phone with a nice rep and she gave it to me right away. I didn't ask straight away. She initially gave me an offer to which I replied by asking for Sask 55. She looked over it and said it "wasn't a problem" and that I should have told her right away that I wanted it. Overall, very nice girl to deal with.

I've been with Telus for 10 years with 3 lines at the moment.

[905fcuk]

Hey guys,

I am unsure of what I should do. Should I pull the trigger on this and renew my 3yr contracts? We're not heavy phone users:

Share 15 (200 mins & e/w @ 6pm)
Free Package 15 for LOC (VM10, CID, SMS/MMS)
Free 30 CDN LD mins for LOC

Total after taxes = $25.65


What do you guys think?

[boyoflondon]

Hey guys,

I am unsure of what I should do. Should I pull the trigger on this and renew my 3yr contracts? We're not heavy phone users:

Share 15 (200 mins & e/w @ 6pm)
Free Package 15 for LOC (VM10, CID, SMS/MMS)
Free 30 CDN LD mins for LOC

Total after taxes = $25.65


What do you guys think?


I don't think you can get better then that at the moment, especially not on a share plan.

I have pretty much the same plan for my mom, minus the LD and I pay $20 after tax (the old Sask 10 plan).

[cbqfly]

i never really had my question answered before...

can you call retentions if your not an existing customer? to try and get a deal on CID or something when signing up?

or is there another number to call?

Call this number 1-866-379-1965. I just signed up with them last month and they gave me the student 65 + CID free for a year.

Good luck!

[brownstein]

I must be flagged, spoke with the loyalty people twice now and they will not even budge from their website plans. Trying to set up a 3 year iPhone 4s contract with the sask55 or something close. If their are any telus people here that are willing to do business, send me a PM. Otherwise I will wait for a good deal to pop up.

[sl___]

I finally got offered the 55$ Sask promo plan, with 5$ discounted CID, couldn't get them to give me CID...

This is only if I renew.

[kris77]

I have called today and got Saskatchewan Promo Voice and Data 55+ plan. My contract expires in 1.5 months . I was only with them for 10 months. I am in Ontario (London Area) NO go for free call ID Changing plans will require new contract with Iphone 4s

Update

I called today again and ask for free call display. No problem for 3 years. With iPhone 4s

[sl___]

Wow good job kris :P, I should try to call back sometime too..

I'm thinking about waiting for the galaxy SIIX or the galaxy nexus to come out.. They currently have the plan noted down on my account, but I hear they "lose" those notes.. :confused:

[Globedeal]

Wow good job kris :P, I should try to call back sometime too..

I'm thinking about waiting for the galaxy SIIX or the galaxy nexus to come out.. They currently have the plan noted down on my account, but I hear they "lose" those notes.. :confused:

Telus SIIX is scheduled to come out on Oct 28/11. I am looking at this phone as well. It's time I do my homework on these plans. :razz:

[iamgosu]

Hi all,

I'm currently trying to negotiate a plan for my sister's phone. She wants to get an unlocked white Galaxy S2, and just do a Month to Month plan with Telus. (Her contract has expired) All she needs is around 200minutes, caller ID, and unlimited texting. I called Telus Loyalty just now, and the guy who picked up pretty much just said "without renewing a contract, all discounts are impossible". I'd like to keep the plan under 35$ before tax...which doesn't seem that hard, but I've been hitting a brick wall.

Maybe I should call in the morning? And are there any other hints you guys might have? I'm currently on a 55$/month plan w/ 3 year contract with Telus for my Nexus S.

I'm in BC, and I think my phone etiquette is pretty good. I never get agitated or anything.

[mvpBosh]

I must be flagged, spoke with the loyalty people twice now and they will not even budge from their website plans. Trying to set up a 3 year iPhone 4s contract with the sask55 or something close. If their are any telus people here that are willing to do business, send me a PM. Otherwise I will wait for a good deal to pop up.

I talked to them earlier today and was able to do the voice 30 with 6pm evening and weekends for free + the 6gb 30 dollar data add on. Still gotta pay for CID. They didn't mention anything about the SASK 55 plan didn't even know what it was when i brought it up :facepalm:

[Simo]

Heres what i got guys after a few phone sessions :

200mins
unlimited txt
voicemail
6pm evenings n weekends
1gig data
fav10
iphone4 50$

55$

im just glad i got the cID n ive only been with telus for about a year...should i keep pushing for the SK or cave in??

[S5]

Posting for a family member so my apologies if this has been addressed previously in the thread. Did not read through it as I'm not a Telus subscriber and have no intention of becoming one, just trying to help so please indulge me.

Family member has a contract with Telus but recently got transfered out of the country on short notice. He could be summoned back to Canada at any time or remain out of the country for up to 8 months. On calling Telus to "freeze" his account until his return he was informed this was not possible. He was told he could drop down to a $20 plan and the months remaining on his contract would remain fixed until he gets back and returns to his full plan. After some back and forth the CSR "found" a $15 military plan which he insisted was the cheapest plan available.

Are there any plans that are cheaper than $15? Absolutely no feature whatsoever is required, the phone will never be turned on while outside the country. Does retentions have access to some lower priced plans? He's never contacted them but has several years of tenure and will do so if you experts feel it is worth it.

Thanks to anyone who can help.

[mescalito]

If anyone is an employee and wants to help setup a rogers customer, feel free to pm! Looking for Samsung s2X @ $50/month.

[atlantic_man]

Hey guys,

I am unsure of what I should do. Should I pull the trigger on this and renew my 3yr contracts? We're not heavy phone users:

Share 15 (200 mins & e/w @ 6pm)
Free Package 15 for LOC (VM10, CID, SMS/MMS)
Free 30 CDN LD mins for LOC

Total after taxes = $25.65


What do you guys think?

Would you get new phone set by signing 3-year contract?

[905fcuk]

Would you get new phone set by signing 3-year contract?


Yes,

I would be getting two new phones by re-signing both 3-yr commitments. Will probably end up getting the new BB curve.

[Ixidor]

Does anyone have experience arguing for a retentions level deal with Telus for switching providers? Are they willing to negotiate with you for anything other than their basic plans listed online?

I've been with Rogers for 6 years but I would like to switch to Telus but I need a plan with 200 minutes, caller ID, unlimited texting, voicemail and 500+ mb data to come in under $50 all in. If I can't get Telus to budge on their listed plans I'll just have to stick with Rogers.

Thanks for any help anyone is able to give me.

[beatuptruck]

Well I just tried to get Sk 55 plan and a new I phone 4S and was basically told to take a hike, they offered me a 70$ plan with 6 gigs of data and 350 min. Im in Calgary and they told me the Sk plan was for customers in Sk and maybe manitoba. I also told them that other people that are not living in those provinces are getting that deal. I have been a customer for 8 years and have been off contract for 2 years. I'll try again tomorow. I'm not sure if I was speaking to retentions or not, I started with one girl and then she transfered me to another.

[a in yul]

Can anyone help please;

which TELUS phone has the lowest carrier subsidy considering I will need to cancel my contract before contract ends so prefer cheapest at this point? THX.

[souledge]

If anyone has a retentions plan or a plan nearing expiration and wants to transfer it, please pm me.

[NomNomNom]

Hi all,
Looking for some feedback here:
Currently on BlackBerry 9360 Tour (CDMA) in Ontario, have 9 months left on contract and currently getting:
$25
350 mins
Evening/weekends 6pm
CID
VM
Unlimited Text
+
$15 Unlim Data

= 40 + SAF + 911 + Tax = $53.xx

Offered to renew to 9900 on HSPA:

"out of province"
350 Mins
Unlim text
Evenings and weekends 6pm
CID
VM

1GB data

For 50 + taxes = $57.xx

Good enough deal?

Thanks in advance for feedback!

[boyoflondon]

Well I just tried to get Sk 55 plan and a new I phone 4S and was basically told to take a hike, they offered me a 70$ plan with 6 gigs of data and 350 min. Im in Calgary and they told me the Sk plan was for customers in Sk and maybe manitoba. I also told them that other people that are not living in those provinces are getting that deal. I have been a customer for 8 years and have been off contract for 2 years. I'll try again tomorow. I'm not sure if I was speaking to retentions or not, I started with one girl and then she transfered me to another.

Call retention directly at the number provided at the top of the page under tags - 877.279.3100


If anyone has a retentions plan or a plan nearing expiration and wants to transfer it, please pm me.

CLICK and search (http://www.howardforums.com/forumdisplay.php/417-Take-over-my-phone-plan)

[beatuptruck]

I just got off the phone with retentions and was able to get the sk 55 plan. She wouldnt give me CID for free but I got it for what I was paying, 6 $ a month. I couldnt even get her to knock it down to 5. Overall im pretty content, I now have much more for only a couple of bucks more than what I was paying. thanks to everyone involved in this thread! RFD Rules!

[MartinBlue]

I was able to get the Saskatchewan plan even though I live in BC, but visual voicemail is still an extra. Is anyone getting that included?

[mgbdragon]

Well I just tried to get Sk 55 plan and a new I phone 4S and was basically told to take a hike, they offered me a 70$ plan with 6 gigs of data and 350 min. Im in Calgary and they told me the Sk plan was for customers in Sk and maybe manitoba. I also told them that other people that are not living in those provinces are getting that deal. I have been a customer for 8 years and have been off contract for 2 years. I'll try again tomorow. I'm not sure if I was speaking to retentions or not, I started with one girl and then she transfered me to another.

Apple tax :razz:
probably not talking to retention, got a bad rep, or hard to negotiate with popular phones.

[mgbdragon]

Hi all,
Looking for some feedback here:
Currently on BlackBerry 9360 Tour (CDMA) in Ontario, have 9 months left on contract and currently getting:
$25
350 mins
Evening/weekends 6pm
CID
VM
Unlimited Text
+
$15 Unlim Data

= 40 + SAF + 911 + Tax = $53.xx

Offered to renew to 9900 on HSPA:

"out of province"
350 Mins
Unlim text
Evenings and weekends 6pm
CID
VM

1GB data

For 50 + taxes = $57.xx

Good enough deal?

Thanks in advance for feedback!

could probably also get fav5 or fav10 and 100min LD

[WaltRay]

its been 3 weeks since i first tried talk to about 5 reps from retention about the new plan for the upcoming galaxy s2x and only change that occured were better verbal? conversations on the saskatchewan student 50 plan. i was able to talk to the last rep to a point wher they ask if they can get the phone number and the pin number of the account with saskatchewan 50 plan even though i told them i have heard it from red flags forum.:(

She also has noted to me saying that in order for me to receive the saskatachewan student 50, i have to meet the requirement which is something like expiring unlimited data plan. i asked about the whole myth on verbal termination on the contract real nicely and she told me that doesn't do anything except get under the reps skin.

my old plan is the insider plan 17.50(or 18.50?) plus 2 dollars for 5 oclock evening and weekend, 7 dollar 2500 txt, 100 minute free, 5 nation wide friends and free caller id.
caller id and free 100 minute extra minute is running uot this month.

the plan i was offered 3 weeks ago was
200 daytime
6 oclock evening and weekend
1 gig of data
Canada my10
voice and Call waiting
caller id free for 3 years.
for $50 plus tax.

Did anybody have a plan that was similar to mine who were able to pull off the saskatchewan student 50?i have another number that will renew the contract for iphone 4s with 13 month left in the :( if i can get the saskatchewan 50. Is ther any telus rep on this forum that can help out? PM PLZZZZ if you are on it

[driverso]

Hi all,
Looking for some feedback here:
Currently on BlackBerry 9360 Tour (CDMA) in Ontario, have 9 months left on contract and currently getting:
$25
350 mins
Evening/weekends 6pm
CID
VM
Unlimited Text
+
$15 Unlim Data

= 40 + SAF + 911 + Tax = $53.xx

Offered to renew to 9900 on HSPA:

"out of province"
350 Mins
Unlim text
Evenings and weekends 6pm
CID
VM

1GB data

For 50 + taxes = $57.xx

Good enough deal?

Thanks in advance for feedback!

You should ask about the 6GB promotion for $30. Sounds like you might get it for total $55 plus taxes

[Goober56]

I am just past the 1 year mark in my new contract, but I am sick and tired of this crappy Blackberry. Is there any way anyone has negotiated to get a phone replacement without paying that $10/month charge + cost of new phone?

[Reggo14]

I'm 1.5 years into a 3 year contract right now and my buddy just started a new contract with Telus the other day getting the 4S and also getting the Sask55 plan. I called in today and the rep told me the only way you can get that plan is if you're at the end of your contract and they're trying to keep your business. I did manage to get the 6pm start on evenings and weekends thrown in for free and get a 15$ cheaper plan because I don't use as much data as I was paying for.
Next time I renew I'm gonna hold out right till the end and see if I can get my hands on that Sask plan or something similar though because my buddy gets 5gb, 500 anytime mins, My fav 10, free CID/voicemail all for 55$. That's pretty tough to beat.

[JaaK]

Just called in and manage to extend my plan:


200 min (per second billing)
+ 50 min (per min.)
Unlimited evenings and weekends starting @ 6 pm
100 min CAD LD
My Fave 5 Nationwide
Package 15 (CID, VM10, Unlimited Text/Pic/Video)
Call Fwd


$20 + SAF + tax


I previously had the Bundle 15 which included unlimited web browsing, 250 outgoing text (unlimited incoming), CID, VM10, but that credit expired and I was not willing to pay $15 for it. (They were not able to extend the Bundle 15 credit I had).. So instead they offered me Package 15 as a replacement. My wife has a data plan on her smartphone so I should be able to live without it for a while. However, I wish I could have the above for around $25 (taxes in), so I think that would have been more reasonable. I only needed a voice plan, so the above worked for me especially since it`s on a m-to-m.

Not too sure if I should let go of my per sec. billing for a larger pool of mins but based on per min. billing... I tend to make shorter calls, so per sec billing is perfect. Also, I make LD calls from it, so per sec billing is a huge help in that regards. I guess I just answered my own concern.. =)

[chasingmars]

Here's what I renewed with yesterday, at the end of my first three year contract. No real negotiation, very easy, I just told them what I has presently, what I wanted, and that I had a fifty dollar budget for each of two accounts (both just out of contract), and wanted a phone upgrade for each. I did tell them I was thinking about WIND as most of my activity was in their covered cities. I was offered the following less Call Display which was thrown in free for 3 years when I mentioned I had it free on my last plan. I got:
500 daytime minutes
Unlimited 5pm evenings & weekends
MY10 nationwide
Unlimited text messaging
Call Waiting, Conference calling
Voicemail 3
5GB data with tethering
Call Display (free 3 years)

Price was 55$/mo no system access or such, plus tax, per phone (mine and my fiancee's)
With that I bought two 4S 64GB at Telus 3yr plan discount price, 359 each if i remember right, picked then up a hour later, very easy, surprisingly painless for one of the big three.

[Pranman]

Here's what I renewed with yesterday, at the end of my first three year contract. No real negotiation, very easy, I just told them what I has presently, what I wanted, and that I had a fifty dollar budget for each of two accounts (both just out of contract), and wanted a phone upgrade for each. I did tell them I was thinking about WIND as most of my activity was in their covered cities. I was offered the following less Call Display which was thrown in free for 3 years when I mentioned I had it free on my last plan. I got:
500 daytime minutes
Unlimited 5pm evenings & weekends
MY10 nationwide
Unlimited text messaging
Call Waiting, Conference calling
Voicemail 3
5GB data with tethering
Call Display (free 3 years)

Price was 55$/mo no system access or such, plus tax, per phone (mine and my fiancee's)
With that I bought two 4S 64GB at Telus 3yr plan discount price, 359 each if i remember right, picked then up a hour later, very easy, surprisingly painless for one of the big three.

That's exactly the Saskatchewan plan with CID thrown in.

I'm trying to get Bell to do that for me but haven't been having much luck yet.
I wonder if Telus would do that for a new customer?

[Jeenyus1]

Called in today and just got the SK55 plan + a bit extra.

Unlimited text.
5 GB Data.
10 Favorites (nationwide).
500 daytime minutes.
Call waiting, Conference calling.
Voicemail 3.
free calls after 5:00pm.

+30 free long distance minutes
+$6.00 CID ($2.00 discount)

I'm pretty darn happy with this plan now :D

[Super strokey]

just called telus here in alberta to see what i could get and this is what i was offered

200 anytime
fav 10
unlimited text
1 gig data
caller id, vm, call forwarding
all number turn into long distance numbers if you sign up before the 31st
99 samsung galaxy s2 on three years


$72

seemed pretty expensive to me

The csr was really nice and told me it was cause the phone has not launched yet is the reason he couldnt really give me a deal but encouraged me to call back on friday. i dont know, that seems like a deal anyone off the street could get with no problems and i have been with telus for like 9 years.

[Super strokey]

what number should a person call to get loyalty and retentions?

[canadiantj]

what number should a person call to get loyalty and retentions?

1-877-279-3100

[photoguyTO]

OMG OMG OMG !!!

SK55 ($55) + Call Display ($5) = $60

Just got this right now.

Thank You Sooo Much To The Original Poster !!!

[RunOrDie]

Do you guys think I can get better deals when I am 2 months into my 3-year contract?
Right now I am paying $51 plus taxes and it includes:

200 min.
Caller ID
30 LD min (Canada and USA)
unlimited texts
unlimited 6pm and weekends
FAV10
100MB Data...

Thanks for all feedback and support!

[Jeenyus1]

Do you guys think I can get better deals when I am 2 months into my 3-year contract?
Right now I am paying $51 plus taxes and it includes:

200 min.
Caller ID
30 LD min (Canada and USA)
unlimited texts
unlimited 6pm and weekends
FAV10
100MB Data...

Thanks for all feedback and support!

For only being 2 months into Telus, that's a pretty good deal.

But you might as well call and ask for the SK55, you never know..

[mallard13]

Here's what I renewed with yesterday, at the end of my first three year contract. No real negotiation, very easy, I just told them what I has presently, what I wanted, and that I had a fifty dollar budget for each of two accounts (both just out of contract), and wanted a phone upgrade for each. I did tell them I was thinking about WIND as most of my activity was in their covered cities. I was offered the following less Call Display which was thrown in free for 3 years when I mentioned I had it free on my last plan. I got:
500 daytime minutes
Unlimited 5pm evenings & weekends
MY10 nationwide
Unlimited text messaging
Call Waiting, Conference calling
Voicemail 3
5GB data with tethering
Call Display (free 3 years)

Price was 55$/mo no system access or such, plus tax, per phone (mine and my fiancee's)
With that I bought two 4S 64GB at Telus 3yr plan discount price, 359 each if i remember right, picked then up a hour later, very easy, surprisingly painless for one of the big three.

+1, except I only got one 4S 16GB phone ($159). I believe that I also got 30 LD minutes free for the 3y contract. The rep said he couldn't do the free LD plus the free CID, but I had the 30 LD free already on my account from a previous 'negotiation'. Anyway both CID & 30 LD are still showing as free on my account. I will know for sure when the next bill rolls in.

[jonanddad]

So I just called and I am 24 months into a contract and got this:

500 Minutes
5GB
Unlimited Incoming
Unlimited Nationwide Family Calling
Unlimited local Early Nights (5pm) and Weekends
Unlimited outgoing and incoming text, picture and video messages
Unlimited NATIONWIDE talk and text messaging with your 10 Favorite Numbers
Caller ID
Voice Mail 3
Call Waiting
Conference Calling

Total $73/Month

[Fernie_73]

Hello All,

I currently have 6 months left on one phone number and 2 years and a bit left on the other in a Share iPhone 50 - Double mins Rate Plan:
Cost per month $50.00/mo. Heres what i I'm comped
Add-ons
Caller ID $7-3 years free $0.00/mo.
FIM $15 - Free 3 yrs $0.00/mo.
T2T LD $15 - Free 3 yrs $0.00/mo.
100 mins $10 - free 3 yrs $0.00/mo.
50 Bonus Minutes $0.00/mo.
VM10 reg $5 - Free 3 yrs $0.00/mo.
Loyalty 25 Cdn LD mins $5-3 yr $0.00/mo.
VM10 reg $5 - Free 3 yrs $5.00/mo.
T2T LD $15 - Free 3 yrs $15.00/mo.
MMS UL $15 - Free 3 yrs $0.00/mo.
MMS UL $15 - Free 3 yrs $15.00/mo.
Loyalty 75 Cdn LD mins $10-3yr $0.00/mo.
Caller ID $7-3 years free $7.00/mo.

Just called in and was offered some $60 caller id free for 3 years plan withing nothing close to this, although he was willing to throw in CID - gee thx, mighty big of him.
200 daytime
6 oclock evening and weekend
1 gig of data
Canada my10
voice and Call waiting
He informed that the phone with with the longer duration would keep all the comps till contract end ( sometime in 2013) but not the one that ends in 6 months.
I didnt bring up the Saskatchewan plan but will on next call. Any ideas on how i could keep my comps or negotiate some into a new plan would be very helpful.
thx,
Jay

[dmxlite]

For those with just the Voice 25 ($25 Sask voice plan), if you go on the Telus website -> Plans and Add Ons -> Change Add Ons, do you see all the data options listed, does it show the $30/6GB data option? Thanks.

[vistaclub]

I've been offered this for both lines on the same accnt.

300 mins
6GB data
6pm eve/wknd
unlimited in/out txt, pic, video message
voice mail, caller id, conference calling and call waiting
$55

Not as good as the SASK 55 plan, but is the 1GB extra data worth not having the FAV10 and family calling? The rep said they where throwing in the CID for free. I tried asking for the student 50 for sask but they said can't get it anymore.

[input]

I need some advice.

My sister recently left the country, and left me with her contract that currently has 11 months left on it. Her plan is one of those old $17.30 plans that has roughly:

200 local mins
200 long distance minutes
500 text messages
free caller id for three years (ending next year - I believe)
free voicemail (ending next year - I believe)

The thing that's bothering me is that it's still has that stupid System Access Fee for $6-7. Since I want to get an iPhone 4S, I either want to change this plan for a new one, or keep this plan and add $30 for 6GB of data. I know there's an associated fee for breaking your contract this early, but I'm hoping to talk to Customer Loyalty/Retentions to get around that.

What do you think I should do?

[Canuckers]

I see lots of people posting the 55 with 500 daytime, evenings and weekends at 6, 5 GB data, ten buddies, unlimited text/pic. That's a Virgin/Bell regular plan in Saskatchewan. If you mention that Virgin/Bell regularly gives it out in Saskatchewan, you may get a better deal.

[zzqy78]

For those with just the Voice 25 ($25 Sask voice plan), if you go on the Telus website -> Plans and Add Ons -> Change Add Ons, do you see all the data options listed, does it show the $30/6GB data option? Thanks.

Yes, it's listed as Promotional 6G data add on - 30$.

I was able to add it into my Voice 25 ($25 Sask voice plan) plan.

[Phlegmbot]

I've been offered this for both lines on the same accnt.

300 mins
6GB data
6pm eve/wknd
unlimited in/out txt, pic, video message
voice mail, caller id, conference calling and call waiting
$55

Not as good as the SASK 55 plan, but is the 1GB extra data worth not having the FAV10 and family calling? The rep said they where throwing in the CID for free. I tried asking for the student 50 for sask but they said can't get it anymore.

Just got this + 30 LD minutes/month for the same price.

[burnt_toast]

i haven't been in this thread for a while now.

Can someone PM what exactly is in the SK55 and the new retention direct number?

THANKS.

[mgbdragon]

I need some advice.

My sister recently left the country, and left me with her contract that currently has 11 months left on it. Her plan is one of those old $17.30 plans that has roughly:

200 local mins
200 long distance minutes
500 text messages
free caller id for three years (ending next year - I believe)
free voicemail (ending next year - I believe)

The thing that's bothering me is that it's still has that stupid System Access Fee for $6-7. Since I want to get an iPhone 4S, I either want to change this plan for a new one, or keep this plan and add $30 for 6GB of data. I know there's an associated fee for breaking your contract this early, but I'm hoping to talk to Customer Loyalty/Retentions to get around that.

What do you think I should do?

with 11 months left on a plan, they probably let you just renew with a new plan.

[xavenger19]

I have 18 months left in my contract wanted to upgrade. I am from Quebec they offered me:

60 dollars plan
-400 minutes
-after 6 pm
-5 gb
-fave 10
-they wouldnt even budge on the free texts
I am still not satisfied. My question is how long should I wait to retry again, cause I so want to get the Samsung Galaxy S2X with 55 Sak Plan.

[sl___]

Wow very pissed off right now.

The last rep I talked to said they would offer me the 50$ Sask. Student plan+5$ CID. But I had to switch account ownership from my brother to me. So I did that, and I had to call in again. And the lady was like this was never noted down, just this other ****** plan was noted down.

=_=.

How should I proceed?

[WalmartMartyr]

I got the sask plan

500 Minutes
6GB
Unlimited Incoming
Unlimited Nationwide Family Calling
Unlimited local Early Nights (5pm) and Weekends
Unlimited outgoing and incoming text, picture and video messages
Unlimited NATIONWIDE talk and text messaging with your 10 Favorite Numbers
Voice Mail 3
Call Waiting
Conference Calling

all for $55

But I want CID and they won't throw it in. I got no contract, all they will do is offer me CID for $5

I want it for free. CSR told me that the only way I can get it free is if I sign. I said, well you said its illegal to sign without hardware upgrade?

she said, OK, then get a hardware upgrade

I said, I just bought an Iphone 4 used, so no need for upgrade.

She repeated, $5 CID, best they can do.

ARGH!

[dumbledore2011]

Hi WalmartMartyr. I got the Sask plan too, but my data was only 5GB, and I never got unlimited incoming calls. Were those extras that they threw in?


I got the sask plan

500 Minutes
6GB
Unlimited Incoming
Unlimited Nationwide Family Calling
Unlimited local Early Nights (5pm) and Weekends
Unlimited outgoing and incoming text, picture and video messages
Unlimited NATIONWIDE talk and text messaging with your 10 Favorite Numbers
Voice Mail 3
Call Waiting
Conference Calling

all for $55

But I want CID and they won't throw it in. I got no contract, all they will do is offer me CID for $5

I want it for free. CSR told me that the only way I can get it free is if I sign. I said, well you said its illegal to sign without hardware upgrade?

she said, OK, then get a hardware upgrade

I said, I just bought an Iphone 4 used, so no need for upgrade.

She repeated, $5 CID, best they can do.

ARGH!

[nelley711]

Wow very pissed off right now.

The last rep I talked to said they would offer me the 50$ Sask. Student plan+5$ CID. But I had to switch account ownership from my brother to me. So I did that, and I had to call in again. And the lady was like this was never noted down, just this other ****** plan was noted down.

=_=.

How should I proceed?

same thing happened with my sister, but when switching ownership you would have gotten a new account number correct? the notes should still be on the old account number, so just explain what happened, get the rep to pull up the old account notes and find the name of the rep who offered the plan.

[WalmartMartyr]

Hi WalmartMartyr. I got the Sask plan too, but my data was only 5GB, and I never got unlimited incoming calls. Were those extras that they threw in?

opps, just checked my account info, its actually 5gb and there is no unlimited incomming calls. sorry.

[smartinvestor]

Hey,

The rep was nice, but I did call to cancel (for real! They have been charging my wife ALOT after her contract expired) so they offered this... told me it's the SASK plan but I am a bit confused?

200 min
5pm eve weekend option
call wait, conf, in/out text picture and video msg
5GB
FAV 10

They Threw in:
Free unl. incoming
Caller ID
100 LD
Voice 10
+250 weekday minutes

By what I have been reading so far the Sask plan comes with 500mins?? so not sure she messed up. But I was very happy with the offer, so I took it. I guess we've been with telus for 11+ years so they wanted keep us. I hope I end up with 500 +250... that would make this the sweetest deal.

[sl___]

same thing happened with my sister, but when switching ownership you would have gotten a new account number correct? the notes should still be on the old account number, so just explain what happened, get the rep to pull up the old account notes and find the name of the rep who offered the plan.

The thing is, she knew this, she looked at the old account notes, and straight up lied to my face.

[BananaWeed]

Just called Telus for phone upgrades for my wife and I. We've got 16 months left on our contracts and the rep offered:

200 daytime minutes
1GB data
Evenings and weekends from 6PM
My fav 10
CID
VM

$60/month

I asked about the SASK55 plan and she said that that was an out-of-province plan and she wasn't able to offer it to me. She said there were some exceptions made but they can no longer offer it. Anyone have any luck getting it recently?

[hlzhang]

Just called Telus for phone upgrades for my wife and I. We've got 16 months left on our contracts and the rep offered:

200 daytime minutes
1GB data
Evenings and weekends from 6PM
My fav 10
CID
VM

$60/month

I asked about the SASK55 plan and she said that that was an out-of-province plan and she wasn't able to offer it to me. She said there were some exceptions made but they can no longer offer it. Anyone have any luck getting it recently?

No luck for me. They even deny the existence of the the SK55 plan. So I ported my number to Rogers yesterday.

[Choco]

Was able to get the SASK55 plan with Samsung galaxy 2... they called it the student SASK plan

Won't budge on caller id ($8)

[a in yul]

Was able to get the SASK55 plan with Samsung galaxy 2... they called it the student SASK plan

Won't budge on caller id ($8)

whats the difference between the 55$ SASK plan and the 50$ student plan ? Some are calling this plan a 50$ plan and others a 55$ plan....?

[ji2o0k]

I asked about the SASK55 plan and she said that that was an out-of-province plan and she wasn't able to offer it to me. She said there were some exceptions made but they can no longer offer it. Anyone have any luck getting it recently?my gf was able to get it this weekend....but we called before and asked if Telus would match her rate plan with mine....and the rep was nice enough to put notes on her account agreeing to change her existing rate plan to match mine...

She had to pay a ECF fee though...but she is still ahead with the SK plan since she gets more mins and data...and she was able to purchase the iPhone 4s for the $160 3 yr contract price.

However the rep that was changing her rate plan couldn't give her the SK plan as he was having a lot of trouble finding the plan at first and also mentioned that it was no longer offered. But he somehow was able to either put together a plan with the same features or somehow pull up the expired plan and add it to her account?

Not entirely sure but I will try and get her to look at her plan online and see if it is called the same as mine (Student 50 plan)

whats the difference between the 55$ SASK plan and the 50$ student plan ? Some are calling this plan a 50$ plan and others a 55$ plan....?that is a good question....I think they might be 2 different plans?

Mine is called Student 50 plan and it is for the SASK province.

Features are:
$50
500 mins
Unl. evenings/wknds@5PM
5GB data
MY10 Nationwide
Unlimited Text
Vm3, CC, CF, CW

It seems there is a SK55 plan with the same features as above but for $55....

[BananaWeed]

my gf was able to get it this weekend....but we called before and asked if Telus would match her rate plan with mine....and the rep was nice enough to put notes on her account agreeing to change her existing rate plan to match mine...

She had to pay a ECF fee though...but she is still ahead with the SK plan since she gets more mins and data...and she was able to purchase the iPhone 4s for the $160 3 yr contract price.

However the rep that was changing her rate plan couldn't give her the SK plan as he was having a lot of trouble finding the plan at first and also mentioned that it was no longer offered. But he somehow was able to either put together a plan with the same features or somehow pull up the expired plan and add it to her account?

Not entirely sure but I will try and get her to look at her plan online and see if it is called the same as mine (Student 50 plan)
that is a good question....I think they might be 2 different plans?

Mine is called Student 50 plan and it is for the SASK province.

Features are:
$50
500 mins
Unl. evenings/wknds@5PM
5GB data
MY10 Nationwide
Unlimited Text
Vm3, CC, CF, CW

It seems there is a SK55 plan with the same features as above but for $55....

Thanks for the info. I'll try again in a few days and ask about the student 50 plan rather than the sask55.

[bubba_chubs123]

Hi Guys,

Tons of useful information on this thread!

I just got off the phone with Telus, and they are offering:

- 200 Anytime mins
- 1GB Data
- Unlimited Evenings and Weekends (From 6PM)
- My Fav 10
- VM
- Call Waiting
- Call ID
- Conference Calling

All for $55+tax.

BUT, they are telling me I need to pay $100 that is owed for my current Blackberry device that I received when I signed up over 2 years ago. Have any of you been told this? I have about 10 months of my contract remainig, and would be willing to go with this plan, but I find it crazy that I have to pay $100 to close off my current offer. Have any of you negotiated with them to have this removed? I'm thinking about calling back and telling them everything was good, except for the $100 phone charge.

[zzqy78]

Hi Guys,

Tons of useful information on this thread!

I just got off the phone with Telus, and they are offering:

- 200 Anytime mins
- 1GB Data
- Unlimited Evenings and Weekends (From 6PM)
- My Fav 10
- VM
- Call Waiting
- Call ID
- Conference Calling

All for $55+tax.

BUT, they are telling me I need to pay $100 that is owed for my current Blackberry device that I received when I signed up over 2 years ago. Have any of you been told this? I have about 10 months of my contract remainig, and would be willing to go with this plan, but I find it crazy that I have to pay $100 to close off my current offer. Have any of you negotiated with them to have this removed? I'm thinking about calling back and telling them everything was good, except for the $100 phone charge.

That's the early device upgrade fee. You should see that 100$ in your bill, there is a balance on your phone.
It's calculated by the discount you received when you sign up your contract, say you got $300 off your blackberry two years ago when you sign up and your contract is 30 months, your device balance is $300 at the beginning of the contract and each month the balance is reduced by 300/30 = $10. So after 20 month, your device balance will be 300 - 10*20 = $100.

You can ask them to wave some of the balance, I've seen people in this thread able to get certain percent off when doing early renewal.

[benedict18]

whats the difference between the 55$ SASK plan and the 50$ student plan ? Some are calling this plan a 50$ plan and others a 55$ plan....?

Just the price that is different. Until about early October, they had it as a Student SK 50 plan. Then they up'ed the price by $5 and called it the SK Promo voice & data 55+ plan.


my gf was able to get it this weekend....but we called before and asked if Telus would match her rate plan with mine....and the rep was nice enough to put notes on her account agreeing to change her existing rate plan to match mine...

She had to pay a ECF fee though...but she is still ahead with the SK plan since she gets more mins and data...and she was able to purchase the iPhone 4s for the $160 3 yr contract price.

However the rep that was changing her rate plan couldn't give her the SK plan as he was having a lot of trouble finding the plan at first and also mentioned that it was no longer offered. But he somehow was able to either put together a plan with the same features or somehow pull up the expired plan and add it to her account?

Not entirely sure but I will try and get her to look at her plan online and see if it is called the same as mine (Student 50 plan)
that is a good question....I think they might be 2 different plans?

Mine is called Student 50 plan and it is for the SASK province.

Features are:
$50
500 mins
Unl. evenings/wknds@5PM
5GB data
MY10 Nationwide
Unlimited Text
Vm3, CC, CF, CW

It seems there is a SK55 plan with the same features as above but for $55....

I had the student 50 plan pending as an offer. Got it put onto the account, no contract for now until the phone I want comes out (which hopefully will happen before christmas). So I do believe the plan is still available on their systems, but i'm sure most reps will push the $55 version instead of the $50 version. Still come out ahead if you ask me, cuz that plan is loaded, esp if u can get caller id free (like i did). Good luck

[input]

How the hell do you get these people to give you the SASK55 Plan? I swear South Asians are hardest people to talk with, not to mention how hard it is to negotiate them (no racism intended). We've been with company for 8 years and they won't budge a bit to keep you on as their customer.

Just to ask about the iPhone 4S, requires you to be transferred to a "Specialty" line dedicated for handing iPhone 4S orders.

I need a new game plan, the next time I call. Please help.

[Fernie_73]

How the hell do you get these people to give you the SASK55 Plan? I swear South Asians are hardest people to talk with, not to mention how hard it is to negotiate them (no racism intended). We've been with company for 8 years and they won't budge a bit to keep you on as their customer.

Just to ask about the iPhone 4S, requires you to be transferred to a "Specialty" line dedicated for handing iPhone 4S orders.

I need a new game plan, the next time I call. Please help.

The rep tried to tell me that its not available in Ontario. I was just honest with him. Told him I've seen on many forums that this plan is indeed being offered to people outside of Saskatchewan and if he is not willing to that's ok, lets not waste each others time and I'll call back. Guess what, after i said that he was willing to make a one time exception. Just be honest, 9 times out of 10 it works.

[boyoflondon]

The rep tried to tell me that its not available in Ontario. I was just honest with him. Told him I've seen on many forums that this plan is indeed being offered to people outside of Saskatchewan and if he is not willing to that's ok, lets not waste each others time and I'll call back. Guess what, after i said that he was willing to make a one time exception. Just be honest, 9 times out of 10 it works.

+1 ...

Girl I spoke with told me I should have told her right away that's the plan I was looking for. For anyone out of SK, when you call in they'll look for plans in your province. If you are after the SK plan, you should tell them straight up.

[bizstudent]

I know they have the 6gb for $30 add on available, although do they still have the 1gb for $20 available through retentions?

Thanks,

[rhinoman]

I got this on a 3-year term with the Samsung Galaxy S2 X:
SASK55 $55
500 Minutes 5 PM evenings
5gb Data
Unlimited Texts
Voice Mail
My Fave 10

They wouldn't budge on the callerID (8 bucks a month) since I have only been with them for a year. I am sure better deals were to be had but I only want to devote so much of my life to "negotiating" with retentions :-)

[BananaWeed]

Called back and asked for the SASK55 plan but they weren't gonna budge, so I got the Clear Choice 30 plan with the Data Add-On 30 package. I was also able to carry forward the free Package 15 from my earlier contract. My final 3 year contract is:

300 Minutes
6GB Data
Unlimited txt, picture, or video messaging
CID
VM10
Evenings and weekends starting at 6PM

Total cost is $60/month.

I ordered a Samsung GS2X and a 32GB iPhone 4S. I wanted a white iPhone 4S but they're currently out of stock and won't be receiving more stock for another 3-5 weeks.

[red_red]

ok .. bit OT.. i have this phone as Samsung GS2X or Samsung GS2... without the X.. what is the difference ... any ??

[TheHoss]

+1 ...

Girl I spoke with told me I should have told her right away that's the plan I was looking for. For anyone out of SK, when you call in they'll look for plans in your province. If you are after the SK plan, you should tell them straight up.

What gives....Just tried today, & got DENIED!!! I too told them that I had read this forum & others across this country had been given this "sask55" plan & she said she could not, even after asking Loyalty & retention. I quizzed her as to why there is a price difference between Ontario & Sask. She told me more competition in Sask.


Argh........Not a Happy 11 year veteran Telus client right now!!!

[atlantic_man]

I know they have the 6gb for $30 add on available, although do they still have the 1gb for $20 available through retentions?

Thanks,

I think there is. I was offered $20 for 1GB last week, but I just didn't take it

[hwoarang]

hi, i was wondering if anyone could provide information

i looked at the past few pages and seems like everyone's negotiating for plans with data

im currently on the $17.xx plan and looking to renew with telus

is that the cheapest value plan available?
i look on the telus website and there's very few non-smart phones available. have ppl tried to get a smartphone, sign for 3 years, and then cancel the data portion for a fee? (a la rogers?)

thanks

[bubba_chubs123]

I don't seem to be having a whole lot of luck either. I have about 10 months left in my contract, and on my first call, got offered this:

200 Anytime Mins
1GB Data
Unlim. Evening and Weekends (6PM)
2500 Text Msgs (I think)
10 Fav Numbers
VM/Call ID/Call Waiting

EDIT: Would be paying $55+tax.

This looked good to me, but then the agent mentioned that I would have to pay the $100 fee to cancel my current contract, before I can start the new one. This is because of the discount I was given when I initially signed up.

I call back today to let them know that I was not happy with the $100 charge, plus the additional $99 I would have to pay to upgrade to a Samsung Galaxy S2, and the woman basically proceeded with the cancellation (which I managed to get out of).

Is it even worth it for me to call back again and fight the $100 charge?

I praise the ones on this forum that managed to get the SK55 deal, as that wasn't possible on all three of the calls I made.

[encinc]

I don't seem to be having a whole lot of luck either. I have about 10 months left in my contract, and on my first call, got offered this:

200 Anytime Mins
1GB Data
Unlim. Evening and Weekends (6PM)
2500 Text Msgs (I think)
10 Fav Numbers
VM/Call ID/Call Waiting

This looked good to me ....

How much would you be paying for this plan?

[souper]

I got off a 1 hour call earlier today (around 5pm BC time) with retentions trying to get the sk55... no luck with 8 years of Telus service.

I'm currently on an SK voice and data $50 with:
150 min
Fav 5
1GB
6pm
CID ($5, discounted from $8)
unlim text/pix/vid msg
vm3/cf
$55 + tax total

She would not budge on the SK55, said that to get anything even close to that it has to be on a renewal and I don't want to till galaxy nexus hits... has anyone got it w/out a renewal? She did offer +200 min but get rid of fav 5, which is a terrible trade. She said that the current plan was an amazing exception giving me, in BC, an SK plan, and said it could not be done again, but then later let it slip that the other plan she was offering was in fact an SK plan as well...

All in all, it was a terrible waste of time. I can't wait for Wind/mobilicity to come to Victoria.

[smartinvestor]

So I finally confirmed.

It is the SK Student 55 plan:

200 mins daytime
unl txt, pict, video msg
5 GB data
FAV 10
5pm eve and weekends
vm3, transwer, conference

Was able to get credits for:
+250 daytime minutes
unlimited incoming
CID
VM10
LD 100

Got the Iphone 4s for $159 with a three year contract.

All for $55+Tax.





Hey,

The rep was nice, but I did call to cancel (for real! They have been charging my wife ALOT after her contract expired) so they offered this... told me it's the SASK plan but I am a bit confused?

200 min
5pm eve weekend option
call wait, conf, in/out text picture and video msg
5GB
FAV 10

They Threw in:
Free unl. incoming
Caller ID
100 LD
Voice 10
+250 weekday minutes

By what I have been reading so far the Sask plan comes with 500mins?? so not sure she messed up. But I was very happy with the offer, so I took it. I guess we've been with telus for 11+ years so they wanted keep us. I hope I end up with 500 +250... that would make this the sweetest deal.

[Danrad]

Called retention twice yesterday trying to get the sask deal...both times they refused. On the second time they actually called me out on just speaking to a rep about an offer i received 5 minutes prior to my second call. Been with telus since 2004, what do you think of this offer. Still have 17 months remaining

200 minutes
6gb data
nationwide 10
VM, CW, CC
Caller Id
unlimited pictures/text
Early evenings 7pm, unlimited weekends

$65 +tax

[Globedeal]

SASK55 $55
500 Minutes 5 PM evenings
5gb Data
Unlimited Texts
Voice Mail 3
My Fave 10

I stuck with this offer so far. I have tried a few times but can't add to the plan for free for a few dollars extra. I am a long time subscriber. I guess those with a better deal must have more than one phone or spend more on their monthly bill.

[input]

I didn't feel like being in the bargaining mood today, so settled for the bare minimum in getting the iPhone 4S.

Seeing how I had one of the older $17.30 + $6.95&0.75 SAF/911 EPP plans, I was paying roughly around $25 total before taxes. The only drawback of this plan is that:

1. $17.30 + $30 for 6GB would not be eligible for an iPhone 4S (Since its technically less than $50)
2. All of my free extras (CID, SMS+ and 100 LD MINS) would eventually expire next year

Since I was bound to be denied my iPhone 4S, I was escalated to higher-up where I was offered this plan for only $25:

300 Anytime Minutes
100 Long Distance Minutes
Unlimited After 6PM
Unlimited SMS+
CID

Add $30 for 6GB, and I'm paying $55 +taxes. I really could care less about having more minutes or whatever, as long as I get my iPhone and my data, I'm fine.

[vistaclub]

I got this on a 3-year term with the Samsung Galaxy S2 X:
SASK55 $55
500 Minutes 5 PM evenings
5gb Data
Unlimited Texts
Voice Mail
My Fave 10

They wouldn't budge on the callerID (8 bucks a month) since I have only been with them for a year. I am sure better deals were to be had but I only want to devote so much of my life to "negotiating" with retentions :-)

I called back and asked for this plan as well, after they put on a different plan before. Like you they wouldn't budge on the CID. I guess I'll take it.. $63 + taxes.

[FunkinsDesigns]

I called back and asked for this plan as well, after they put on a different plan before. Like you they wouldn't budge on the CID. I guess I'll take it.. $63 + taxes.

Do I just call retentions and say "I want this deal, sign me up!" or do I have to jump through some hoops to get it. I actually have a plan very similar but my contract has expired and I'd need to "upgrade" data (I have an old HTC Touch). I'm willing to lock myself in to this for 3 years since I'm FINALLY getting rid of my home phone.

[cloneman]

anyone got any sexy retention plans for sale? I'm looking for data, call display, and sms... not too many voice minutes, @ 40$/mo

[vistaclub]

Do I just call retentions and say "I want this deal, sign me up!" or do I have to jump through some hoops to get it. I actually have a plan very similar but my contract has expired and I'd need to "upgrade" data (I have an old HTC Touch). I'm willing to lock myself in to this for 3 years since I'm FINALLY getting rid of my home phone.

A simple answer yes. Say your interested in the Sask Promo Voice & Data 55+, the one with the 500min and 5GB data. They may have to dig a bit to locate it, but it's generally pretty easy.

[WalmartMartyr]

Hey, gunna report my experience with telus retentions

First off, I got the Sask55 plan a month ago, then reading that others have got the Sask55 plus CID, 100LD and unlimited incomming I called back a few times that only resulted in an offer for $5

Today was probably my 4th call. I said I was gunna leave and port my number, he said, you dont' have to tell me, just port the number......

Then I said, well, seeing this is retentions, are u gunna try to retain me? He said the sask plan is a 160$ plan and im lucky to get that!

This was going nowhere.... He said, "I can see from the notes that you are on a blog we do not compare or look up other peoples plans" "you were lucky to get what you got" "there will be no new offers"

I said, well I want to sign a new 3 yr contract. He said "then u'll get a hardware discount that everyone else gets, thats it"

MoFo's

[cloneman]

He said, "I can see from the notes that you are on a blog we do not compare or look up other peoples plans" "you were lucky to get what you got" "there will be no new offers"

I said, well I want to sign a new 3 yr contract. He said "then u'll get a hardware discount that everyone else gets, thats it"

MoFo's


lol that's so typical of Telus - I'm intrigued but not surprised. Actually googling customers who call in to determine what angle they are playing. It's funny how these companies can't even be counted on for most basic of operations, and everything is always a game, to the point of keeping records on how much of "deal hunter" a customer might be.

At least Bell and Rogers know their place, Telus just seems to want to get in your face in matters that don't concern them.

[FunkinsDesigns]

A simple answer yes. Say your interested in the Sask Promo Voice & Data 55+, the one with the 500min and 5GB data. They may have to dig a bit to locate it, but it's generally pretty easy.

I'm expecting to have issues requesting the deal since I'm in Ontario and, sadly, I haven't read through the whole forum to see how successful other Ontarian's have been in getting the deal... Crossing my fingers though as I plan on calling either tonight or Thursday. I am wondering if it would be better to call during the day (sadly I wouldn't have the ability to spend even 20 minutes on the phone discussing) or after hours (when I could possibly get someone that's easier to convince). Any suggestions or feedback?

[boyoflondon]

I'm expecting to have issues requesting the deal since I'm in Ontario and, sadly, I haven't read through the whole forum to see how successful other Ontarian's have been in getting the deal... Crossing my fingers though as I plan on calling either tonight or Thursday. I am wondering if it would be better to call during the day (sadly I wouldn't have the ability to spend even 20 minutes on the phone discussing) or after hours (when I could possibly get someone that's easier to convince). Any suggestions or feedback?

You shouldn't have issues as a bunch of us from ON got it. It all comes down to who you speak with.
I lucked out and got a really nice girl. I asked for the Sask plan, she looked, and said it wasn't a problem. I have been with them for 10 years though and have had 3 lines for the past 4yrs or so.

[lagos]

hi guys,

I am very new to Telus. I just got a lenovo laptop with integrated Telus WWAN card.

So I was just wondering what's the cheapest way to get DATA only with Telus? I need maybe 500MB max.

Thanks for help in advance.

[tpnwebdesign]

Hey Guys,

Just called Telus Retention and got the following plan:

150 Daytime Mins
After 6 free / Weekends Free
Unlimited Incoming
Caller ID
VoiceMail 3
Unlimited Texts
6GB Data
--------------------
$60+Tax
iPhone 4S (3 year contract)

[boyoflondon]

Hey Guys,

Just called Telus Retention and got the following plan:

150 Daytime Mins
After 6 free / Weekends Free
Unlimited Incoming
Caller ID
VoiceMail 3
Unlimited Texts
6GB Data
--------------------
$60+Tax
iPhone 4S (3 year contract)

That is nothing special IMO. You are better off asking for the SASK plan.

[4family]

Just called retentions a couple of times this morning. One line is currently month to month, and my second (wife's phone) is 1 year away from the end of a 3yr contract. Wanted the Sask 55 plan plus some freebies. First rep said "can't get Sask plan out of province" (I'm in NB). Second rep said "these are grandfathered plans that nobody can get who haven't had similar before" (????). Third rep, nice guy, instantly gave me what I asked for with no hassle. So, in addition to the Sask 55 plan, got free caller ID, free additional 100min Canadian long distance minutes/mo; I'm also paying extra $5/mo for visual voicemail which also upgrades to voicemail 10. All on a 3 year contract with iphone 4s promotional pricing. The BEST part is that I said, can you give me the exact same plan on my wife's phone, even though her contract hasn't expired yet? "Sure, no problem". So she gets the promotional plan month to month with identical features to me, and can get the iphone 4s as well anytime she wants it when she wants to lock into another 3yr contract (she could get the phone now but would need to pay the penalty fee for the early hardware change from the iphone 3gs she has now.). All in all, great plans and shows if you get "no" from a rep, just keep calling as this plan is definitely available + potential freebies. Good luck....here's the cut and paste screen shot from my new plan:

Plan

Rate Plan: Promo Voice and Data 55
Cost per month $55.00/mo.
Included with your plan
Favourite Numbers 10
Canadian LD @ $0.40
MHSI APN Access
SPARK Sampler
10 Favourite Numbers
5pm Local Nights & Weekends
Family Calling LD
5 GB included data
Unlimited Messaging
Family Calling
Free Local Birthday Calls
911 Emergency Access Charge
Conference Calling
Favourite No. Mutual Exclusion
Outbound Call Display On
Call Waiting
Voice Mail 3

Change your rate plan
Add-ons

100 LD mins $10 - free 3 yrs $10.00/mo.
NB Government 911 Fee $0.53/mo.
iPhone Visual Voice Mail 5 $5.00/mo.
CLID reg $8 - Free 3 yrs $8.00/mo.
CLID reg $8 - Free 3 yrs $0.00/mo.
100 LD mins $10 - free 3 yrs $0.00/mo.

[davidosus]

I'm not having much luck renewing my two plans - one for my wife and the other for myself. I've been a Telus Mobility client since 2000.

I was chastised for calling a third time - "You can't keep calling and expect something different - the offer made by the last agent is the offer on the table".

Apparently my expiring contracts have too many freebees... $47 worth on a $25 plan, the agent said.

Were I to retain my current features the cost would be an extra $20 a month for each phone... an extra $240 a year. Ouch.

[Mumzzo]

I don't usually post on Forums, but this one helped me get a new cell plan I can live with. Renewing my contract with Telus (since 2007), I got the following for $50:

200 mins
5 pm ev/wknds
unlimited text
cw, conf calling
VM and CID
10 favourites
unlimited social networking: FB, twitter, myspace
1 gb data

They also credited my account to offset the cost of the Samsung Galaxy SII X to match the Best Buy deal.(Bell/ Best Buy deal - $0 Sam Gal SII and their Fab 10 smartphone/superphone $50 plan limited time offer)

I couldn't get the Sask55 deal, but this suits me fine.

[guessboi]

How is this Telus corporate plan matches up with Telus retention plans?

300 daytime minutes
Unlimited incoming and outcoming calls between Telus customers anywhere in Canada
Call Display and Voicemail
Unlimited Evenings @ 6pm and weekends
Unlimited text and MMS messages
$50 credit for 3 yr term
6G Data

$50.00 + Tax.

[a in yul]

I don't usually post on Forums, but this one helped me get a new cell plan I can live with. Renewing my contract with Telus (since 2007), I got the following:

200 mins
5 pm ev/wknds
unlimited text
cw, conf calling
VM and CID
10 favourites
unlimited social networking: FB, twitter, myspace
1 gb data

They also credited my account to offset the cost of the Samsung Galaxy SII X to match the Best Buy deal.

I couldn't get the Sask55 deal, but this suits me fine.

what was/is the BB SG2x deal..? didnt see anything on the BB website..

[Mumzzo]

A IN YUL.

I edited my original post with more info. Hope that helps.

[bird99]

does anyone get a good retention plan without data?

about $18 to $25 / month? thanks~

[atlantic_man]

does anyone get a good retention plan without data?

about $18 to $25 / month? thanks~

How's about:

300 min anytime
free Evening after 6 & weekend
5 Local Fav #s
CID/VM3 etc.

$25+tax

It sems that above is SK25 voice plan. I am in ON, and got it last month.

[mudman24]

I have the above same price with unlimited text, vm 10 and 200ld min

[gbit]

I'm looking to take over someones contract with a retention plan of $55 (sask plan) ,

500 min.
ev/wknd @ 5pm
ultd. txt, pic, vid msg
5GB smartphone data
10 fav. number nationwide calling
Caller ID & VM

Let me know if you are looking to get out of a this contract and I'll be willing to help you out.

Send me a message before making a posting! I'll update this once I've found one and not to waste your time!

Like I mentioned, I'm in Toronto and would need this plan to be available for me.

Cheers!

[Jeenyus1]

If someone is looking to buy a (647) Sask55 plan, I have one that I'd be willing to part with for a cash offer.

SASK55 features:

500 min.
free ev/wknd @ 5pm
ultd. txt, pic, vid msg
5GB smartphone data
10 fav. number nationwide free calling
Caller ID & VM
+ 30 free long distance mins a month

[905fcuk]

Giving away free Sask 55 Plan to anyone who wants it. It is on a 3-yr contract msg if interested.

[sl___]

The thing is, she knew this, she looked at the old account notes, and straight up lied to my face.

My account broke for like 2 weeks and I couldn't log-in but I'm finally back...

Update to this. Actually ended up with the 50$ Student Sask plan after speaking with another rep ;). Some reps lie, some reps give. Obviously no budging on the CID, but I am happy.

[jimmy025]

500 min.
free ev/wknd @ 5pm
ultd. txt, pic, vid msg
5GB smartphone data
10 fav. number nationwide free calling
Caller ID & VM

Willing to give this plan for cash offer. PM me
3 years contract

[southnam]

Anyone recently able to get the 6 gb data add on for $30. I will be buying a new BB so will have to give up my old cdma that has unlimited data :( I like my voice so will be carrying over my voice. Any tips on how to get the data?

[srettub]

It's just a regular addon.

http://www.telusmobility.com/en/ON/data_add_ons/index.shtml

Data Add-on 30.

[southnam]

It's just a regular addon.

http://www.telusmobility.com/en/ON/data_add_ons/index.shtml

Data Add-on 30.

It says on the fine print only on 2 or 3 year plans. When I talked to them. Month ago they kept saying no way I can keep my options.... Not even giving up unlimited for 6 gb wad an option.

[a in yul]

A IN YUL.

I edited my original post with more info. Hope that helps.

^thks, got it.

[anwbear]

selling plan

Unlimited Local Winnipeg 50+ Data plus free caller id

Unlimited mins
Unlimited text, pic, video msg
5gb including tethering
vm3
caller id(free)

on a 3 yr contract

send me a PM if interested, thanks.

[LostInTruth]

Hey, gunna report my experience with telus retentions

First off, I got the Sask55 plan a month ago, then reading that others have got the Sask55 plus CID, 100LD and unlimited incomming I called back a few times that only resulted in an offer for $5

Today was probably my 4th call. I said I was gunna leave and port my number, he said, you dont' have to tell me, just port the number......

Then I said, well, seeing this is retentions, are u gunna try to retain me? He said the sask plan is a 160$ plan and im lucky to get that!

This was going nowhere.... He said, "I can see from the notes that you are on a blog we do not compare or look up other peoples plans" "you were lucky to get what you got" "there will be no new offers"

I said, well I want to sign a new 3 yr contract. He said "then u'll get a hardware discount that everyone else gets, thats it"

MoFo's

Excessive calling will get you nowhere. Negotiate what you actually need at a reasonable price point and you'll get much more accomplished in one call.

[JD78]

Just called retentions and here is what I was offered:

$55 / month

350 daytime
Evenings / Weekends free after 6pm
10 fav nationwide
Caller Id
Voicemail 3
Messaging 250
1 gig data

Samsung Galaxy II X - $99.99

Any thoughts on this deal? I really don't think i'll need more than 1 gig of data.

[srettub]

Just called Retentions as well and they offered me:

350 Daytime Minutes
Evenings and Weekends free after 6 PM
Caller ID
Voicemail 10
UL SMS/MMS
1 GB Data

All for 50$ a month.

Basically the SK50 with 150 more minutes and CID thrown in.

[sillysimms]

I also called retentions today and got a really nice rep. I had thought we'd have to leave Telus, but the rep. gave me a better plan for cheaper than our Bell corporate plan (and I didn't even have to mention it). Same price we were paying for our previous Sweet Deal contract, but a bit more given.

We have 2 phones and this won't be a plan most of you will want as we don't use data, but this was the offer:

$25/month plus tax for each line

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting
voicemail
call display
Telus to telus calling (important for us)
credit us the activation fee for both phones

She said I could do a 2 or 3 year contract so will go for the 2 year.

She mentioned a number of phones we could get free on a 2 year contract.

1 of them was the HTC status - does anyone know if this will be okay since it is a smartphone (and we don't use data) - I thought you had to have a $50 plus plan to get a smartphone subsidized? Also would it be a mistake to get a HTC Status if we don't want to use data? Thanks for any info (other free choices were Samsung Advance, Samsung U450, LG Cookie Plus and a few others - we want a QWERTY keypad. There was also the Samsung Evergreen at $29.99)

[input]

She mentioned a number of phones we could get free on a 2 year contract.

1 of them was the HTC status - does anyone know if this will be okay since it is a smartphone (and we don't use data) - I thought you had to have a $50 plus plan to get a smartphone subsidized? Also would it be a mistake to get a HTC Status if we don't want to use data? Thanks for any info (other free choices were Samsung Advance, Samsung U450, LG Cookie Plus and a few others - we want a QWERTY keypad. There was also the Samsung Evergreen at $29.99)

If you're just going to use a phone making calls and sending texts, then don't buy a smartphone. Simple as that.

IMO, if you were going to buy such a low-end phone, I wouldn't waste my money and go on a contract again for another two to three years (assuming of course, that you're contract-free). Just buy a cheap phone outright and be contract free.

[sillysimms]

If you're just going to use a phone making calls and sending texts, then don't buy a smartphone. Simple as that.

IMO, if you were going to buy such a low-end phone, I wouldn't waste my money and go on a contract again for another two to three years (assuming of course, that you're contract-free). Just buy a cheap phone outright and be contract free.

Our contract is up this month. I'd love to be contract free and would have no problem buying one of those phones outright, but they wouldn't throw in the freebies without a contract (they said). If they would I'd much prefer to buy the phone and go on no contract.

I was considering Wind as it would be great to be contract free and they've got everything (including data) for a low price, but my husband is concerned about reception where he works. I thought of getting a phone from Wind and trying it (under their 30 minute usage return policy), but know for reliability one of the big 3 is better right now.

I appreciate the advice you provided.

[zzz3]

I also called retentions today and got a really nice rep. I had thought we'd have to leave Telus, but the rep. gave me a better plan for cheaper than our Bell corporate plan (and I didn't even have to mention it). Same price we were paying for our previous Sweet Deal contract, but a bit more given.

We have 2 phones and this won't be a plan most of you will want as we don't use data, but this was the offer:

$25/month plus tax for each line

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting
voicemail
call display
Telus to telus calling (important for us)
credit us the activation fee for both phones

She said I could do a 2 or 3 year contract so will go for the 2 year.

She mentioned a number of phones we could get free on a 2 year contract.

1 of them was the HTC status - does anyone know if this will be okay since it is a smartphone (and we don't use data) - I thought you had to have a $50 plus plan to get a smartphone subsidized? Also would it be a mistake to get a HTC Status if we don't want to use data? Thanks for any info (other free choices were Samsung Advance, Samsung U450, LG Cookie Plus and a few others - we want a QWERTY keypad. There was also the Samsung Evergreen at $29.99)

if there is requirement for $50 plan, which is usually the case with most if not all telus smartphones, and you decide to forego data, then you pay have to pay a data cancellation fee. it is calculated as such:

cost of device subtract subsidy price then divide by two. the remainder is the data cancellation fee.
http://forums.redflagdeals.com/merged-telus-retention-plan-617794/295/#post13614591

of course one needs to weight the benefits of a smart phone having data vs. not having data and its associated costs. other factors might include access to wifi, multimedia capabilities etc.

[sillysimms]

if there is requirement for $50 plan, which is usually the case with most if not all telus smartphones, and you decide to forego data, then you pay have to pay a data cancellation fee. it is calculated as such:

cost of device subtract subsidy price then divide by two. the remainder is the data cancellation fee.
http://forums.redflagdeals.com/merged-telus-retention-plan-617794/295/#post13614591

of course one needs to weight the benefits of a smart phone having data vs. not having data and its associated costs. other factors might include access to wifi, multimedia capabilities etc.

Thank you. I don't think it would be worth it to me to pay a data cancellation fee. I'd like to have data, but can't justify the cost of it with the big 3 providers (for me). I'm not using it now so don't know what I'm missing (but know once I got it, the convenience would mean I wouldn't want to get rid of it).

[sillysimms]

I also called retentions today and got a really nice rep. I had thought we'd have to leave Telus, but the rep. gave me a better plan for cheaper than our Bell corporate plan (and I didn't even have to mention it). Same price we were paying for our previous Sweet Deal contract, but a bit more given.

We have 2 phones and this won't be a plan most of you will want as we don't use data, but this was the offer:

$25/month plus tax for each line

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting
voicemail
call display
Telus to telus calling (important for us)
credit us the activation fee for both phones

She said I could do a 2 or 3 year contract so will go for the 2 year.

She mentioned a number of phones we could get free on a 2 year contract.

1 of them was the HTC status - does anyone know if this will be okay since it is a smartphone (and we don't use data) - I thought you had to have a $50 plus plan to get a smartphone subsidized? Also would it be a mistake to get a HTC Status if we don't want to use data? Thanks for any info (other free choices were Samsung Advance, Samsung U450, LG Cookie Plus and a few others - we want a QWERTY keypad. There was also the Samsung Evergreen at $29.99)

Just FYI for anyone looking for a voice only plan. I activated this on Saturday on a 2 year contract. When I talked to the rep. to set it up, she mentioned this is the Saskatchewan Voice 25 plan (I'm in Ontario) with the addition of free Caller ID and rebate of the handset swap fee. You also have a choice of unlimited messaging (text, picture video) OR Fave 5.

In the end we went for the HTC Status. I confirmed that even though it was a smartphone, I could get it for $0 on a $25/month voice plan (2 year contract) with no data plan necessary and no penalty or fees for only having a $25/month plan.

I blocked data so that won't be an issue as I'm not going to use it and don't want to get any 'accidental' charges. I really like the phone (much better than the others that we could have gotten free. There was even some like the Samsung Evergreen that wasn't nearly as nice but would have cost $30 on a 2 year plan). The touch screen features are nice and the QWERTY keypad is what we wanted for texting.

There will be many that may not prefer this phone, but for me I really like it and it works well for talk and text. This post is for the few of us out there that only want a voice plan :)

[jimmy025]

500 min.
ev/wknd @ 5pm
ultd. txt, pic, vid msg
5GB smartphone data
10 fav. number nationwide calling
Caller ID & VM

50+tax = $56.50

[Firestorm]

How is Telus Retentions with early upgrade by a few months if you lose your phone?

[905fcuk]

How is Telus Retentions with early upgrade by a few months if you lose your phone?

You can upgrade 4 months prior to the end of your contract without having to pay an early upgrade fee.

[FlintBlade]

Telus Retention

550 Minutes
Unlimited Evenings/weekends 5pm
Nationwide friends 10
5gb Smartphone Data
Caller ID, VM, CC, CF
Unlimited Texting
Family Calling
Family Calling LD
Canadian LD @ $0.40

$55/mo didn't have to sign a new contract so I have my 21months left on my current 3yr. Using an HTC Sensation 4g. Not bad imo.

[badgoalie]

Hey folks,

Hoping to tap into the RFD wisdom on this. I managed finally get my hands on my employers EPP codes, and here's what the plan entails. I have no current contract with Telus, so this would be a brand-new, 3 year deal. I'm a very light voice user, but would probably use a fair bit of data (no smartphone currently, but I'm thinking GPS, web etc). All plan details were verified with Telus Corporate tonight, so it's current.

250 daytime minutes
u/l 6pm and weekends
Caller ID
VM 25
3000 call forwarding minutes
u/l incoming calls
u/l regular text messages. Picture and video texts carry a .50 cost per
.08 canadian ld rate
.15 can/us ld rate
6gb data

$54.70 per month + Tax

Am I even close to a decent starter deal? It's a corporate plan, so I take there's not as much room to move on negotiations? It's not an unreal retentions plan, or even the Sask 55, but is it decent for someone off the street?

Thanks everyone,

BG

[coldtoes]

Just called Retentions as well and they offered me:

350 Daytime Minutes
Evenings and Weekends free after 6 PM
Caller ID
Voicemail 10
UL SMS/MMS
1 GB Data

All for 50$ a month.

Basically the SK50 with 150 more minutes and CID thrown in.

I was offered this today as well. Thanks to everyone on this thread. All the information made it really relaxing to negotiate with Telus. I had a nice rep, and I was very friendly and easy going - as I said, at the end of the day, it was about price for services offered. They were able to come in $9 lower than the Rogers plan I was looking at (although with a few less minutes and no per second billing after 1st minute). I was up front about what I was comparing to and what I needed, and the rep went to work calculating what I would need for a plan. She also offered me one with 6GB for $55 (50 less minutes though), but I don't think I need the extra data - but I can use the minutes.

[ray974]

I'm selling the $55 Sask plan, if interested message me

[ray974]

500 min.
ev/wknd @ 5pm
ultd. txt, pic, vid msg
5GB smartphone data
10 fav. number nationwide calling
Caller ID & VM

$55 + tax

[Simo]

500 min.
ev/wknd @ 5pm
ultd. txt, pic, vid msg
5GB smartphone data
10 fav. number nationwide calling
Caller ID & VM

$55 + tax

youre just giving it away?

[icon20]

I was a telus customer for 10 years all they could offer is 100 mb data for 5 or 500 mb for 10. Switched over to mobilicity using telus galaxy s2x. Couldnt be happier. Unlimited voice talk text and data for $25 taxes in (including voicemail)

[Simo]

I was a telus customer for 10 years all they could offer is 100 mb data for 5 or 500 mb for 10. Switched over to mobilicity using telus galaxy s2x. Couldnt be happier. Unlimited voice talk text and data for $25

im currently on telus contract now and have 19 months left how can i go upon grabbing this?

[Hunt]

Bah, Telus is getting pretty lame these days. Been a customer since Sept 2004 and currently on a month to month ($72/mon voice & data plan). Called in looking to switch to their month to month voice & data promo of $70 and asked for CID free. Only way he'd give me anything free was if I signed a 3 year service agreement. I guess loyalty doesn't count for much.

[icon20]

im currently on telus contract now and have 19 months left how can i go upon grabbing this?

Fortunately I had around 6 months left on my contract. Cancellation fee is $20 a month on remaining contract or a flat $100, whichever is greater.

[southnam]

Okay so I bought a Torch 9810 outright and am upgrading from my old CDMA plan on my Storm. I'm on contract for another 2 months. I've posted about this in the past so please excuse the repeat but I have a follow up question.
My present plan is:
Super talk 10 for $10 which includes: 250 daytime, unlimited e/w, cid, vm3, call Conf
I have credit for 100 cdn ld, unlimited incoming and 250 free text.
I also have unlimited data for $30
Total plan is: 10+SAF(7.30)+30 Data = 47.30 + tax.

I was told I can just buy a Telus sim, pop it in and switch my unlimited data over to a present offer of either 1 gb for $20 or 6gb for $30.
I been told I can keep my supertalk 10 after my contract ends in two months but lose all my credits for LD, Unlimited Inc and free 250 text.
I was trying to negotiate for a new plan or to keep all my credits but they can't offer me anything unless I sign a new contract which I might be willing to do for the right offer. But they said because I"m not signing for a new contract with phone purchase they can't offer me much beside the flex 60 plan.
Anyone have experience with this. It sort of sounds messed up to me that they won't offer me much without signing for a new contract with phone. Isn't it to their advantage that I'm not asking for a phone discount but still willing to be a client? I've been with them for 11 years now. And PLEASE no one say swithc to Mobilicty or Wind as I need data coverage for my emails at all times for my work so I can't afford to be on roaming all the time when I"m out of my home zone.

THanks for any suggestions or experiences that may be similar would be helpful. I tried to ask for the SK 50 or SK 55 plan and she seemed opened to it but said only on a new contract term can she do that. She said we have many plans like that but you can't have them unless signing for a new phone and contract. >:(

[ji2o0k]

I was told I can just buy a Telus sim, pop it in and switch my unlimited data over to a present offer of either 1 gb for $20 or 6gb for $30.
I been told I can keep my supertalk 10 after my contract ends in two months but lose all my credits for LD, Unlimited Inc and free 250 text.hey man, yes this is correct....you can walk into any Telus store and purchase a HSPA sim for $15+taxes (I think)....

As long as your phone is unlocked and compatible with Telus HSPA network, then you are good to go.

The way to migrate your old CDMA plan to HSPA (tho as you mentioned previously that the CDMA unlimited data won't port over) is:

1. Go to a Telus store and purchase a SIM card
2. Go to Telus Mobility website and login to your account.
3. Click on Change Phone
4. Enter HSPA SIM card number into device serial number

Viola, card is now activated and you can insert it into any new smartphone (that is unlocked and compatible) and your voice plan is now active on the HSPA network.

Doing the above online will cost you $10....you can also go to the store or have them do it over the phone for you but they will charge you $25.

After you have activated your SIM and popped it into the phone...call up Telus to have them add data to your plan...


I was trying to negotiate for a new plan or to keep all my credits but they can't offer me anything unless I sign a new contract which I might be willing to do for the right offer. But they said because I"m not signing for a new contract with phone purchase they can't offer me much beside the flex 60 plan.
Anyone have experience with this. I went on month-to-month and the rep was able to offer my existing credits for another 1yr....but the rep that you contacted might not do that if your credits are "too rich"....another suggestion would be to sign a 1yr contract but get them to extend your credits for another 1yr....since you already bought your phone outright, you won't need a 3yr contract or the phone subsidy...

If you are looking to get the SK55 plan, I would just keep on trying and hope that you get a friendly rep that will give you the plan....most people have received the SK55 plan on a 3yr contract...a select few have been able to switch onto the SK55 without re-signing a 3yr contract...YMMV....

Gluck!

[jaywarburton]

I got this a couple months ago.

Unlimited Local Calling
Unlimited Text
6GB Data
Caller ID, Voicemail, Forwarding
$65 +tax = $73.45

[southnam]

hey man, yes this is correct....you can walk into any Telus store and purchase a HSPA sim for $15+taxes (I think)....

As long as your phone is unlocked and compatible with Telus HSPA network, then you are good to go.

The way to migrate your old CDMA plan to HSPA (tho as you mentioned previously that the CDMA unlimited data won't port over) is:

1. Go to a Telus store and purchase a SIM card
2. Go to Telus Mobility website and login to your account.
3. Click on Change Phone
4. Enter HSPA SIM card number into device serial number

Viola, card is now activated and you can insert it into any new smartphone (that is unlocked and compatible) and your voice plan is now active on the HSPA network.

Doing the above online will cost you $10....you can also go to the store or have them do it over the phone for you but they will charge you $25.

After you have activated your SIM and popped it into the phone...call up Telus to have them add data to your plan...
I went on month-to-month and the rep was able to offer my existing credits for another 1yr....but the rep that you contacted might not do that if your credits are "too rich"....another suggestion would be to sign a 1yr contract but get them to extend your credits for another 1yr....since you already bought your phone outright, you won't need a 3yr contract or the phone subsidy...

If you are looking to get the SK55 plan, I would just keep on trying and hope that you get a friendly rep that will give you the plan....most people have received the SK55 plan on a 3yr contract...a select few have been able to switch onto the SK55 without re-signing a 3yr contract...YMMV....

Gluck!

Thanks. I will call back this week. The rep was real nice girl just said she couldn't do it. I will ask for extension of 1 year. Will try at least. I don't understand why they still charge 10 to change online. Money grab.

[akib99]

I was a telus customer for 10 years all they could offer is 100 mb data for 5 or 500 mb for 10. Switched over to mobilicity using telus galaxy s2x. Couldnt be happier. Unlimited voice talk text and data for $25 taxes in (including voicemail)

I actually wouldn't mind 500mb for $10. How did you go about getting this?

[zzz3]

Thanks. I will call back this week. The rep was real nice girl just said she couldn't do it. I will ask for extension of 1 year. Will try at least. I don't understand why they still charge 10 to change online. Money grab.

if im not mistaken, telus can no longer extend contracts unless its new hardware. but otherwise its straightforward as getting a new sim for month-to-month subscribers as someone mentioned. try calling in and asking them to activate the new device and see if they will throw any freebies your way (at the very least you should be able to get the handset swap/upgrade fee waived).

you can also renew with supertalk10. they threw in package 15 (cid/vm/unltd.txt) free for renewing. only caveat is you have to add $40 in data and or features to meet the minimum requirement. other option is to pay the data cancellation fee (real price of phone - subsidy price divide by 2).

[DavidN]

I actually wouldn't mind 500mb for $10. How did you go about getting this?

Me too. Curious to hear more about the 500MB for $10. I thought the lowest Telus would go is $15 for 500MB.

[HungJai]

Been getting annoying calls from Telus now a days...cause my contract is ending in January 2012

What's the "best" deal they been giving for a new 3 year contract? + hardward

[Psycho77]

Been getting annoying calls from Telus now a days...cause my contract is ending in January 2012

What's the "best" deal they been giving for a new 3 year contract? + hardward

Same here and the only thing they were offering were "You can get the wonderful deals on the web that the new peoples get". Really nothing for me. Ill wait the boxing day, will see then where I go. I need a new 4.3 or 4.7 phone so i might be limited.

[red_red]

Same here and the only thing they were offering were "You can get the wonderful deals on the web that the new peoples get". Really nothing for me. Ill wait the boxing day, will see then where I go. I need a new 4.3 or 4.7 phone so i might be limited.

Think there will be better deals during boxing day ??? Does anyone remember from last year?

[southnam]

Me too. Curious to hear more about the 500MB for $10. I thought the lowest Telus would go is $15 for 500MB.

I asked about this and the rep said that they never had it lol... said only $20 for 1 gb or $30 for 6gb. Tried telling me that this was a retention offer b/c if I went online it would be $30 for gb and more for the 6 gb. Clearly not the case because data add on is clearly $30 for 6gb online.

I'm going to try to ask for the super 10 plus the free package 15 would be awesome paired with 1 gb or 500 mb.
Going for the hail mary lol.:D

[jjwhoa]

Call Telus about renewing my contract, I was offered:
Unlimited local calling
Unlimited Text
Caller ID, Voicemail
6Gb data
$80

[rustybuckle]

Just curious how signing up for a contract with Telus Retention's would work. I've been out of contract for 4 months now...just doing month to month and would be looking for a new handset as well as calling them to see if I can get a decent plan offer if I sign up for another 3 years. Can they make a note on my account for any offers they give me so that I can walk into any telus dealership to buy a handset and still get the plan/promos? Or would I need to buy the phone with them and wait for it to be mailed out to me?

[mallard13]

Just curious how signing up for a contract with Telus Retention's would work. I've been out of contract for 4 months now...just doing month to month and would be looking for a new handset as well as calling them to see if I can get a decent plan offer if I sign up for another 3 years. Can they make a note on my account for any offers they give me so that I can walk into any telus dealership to buy a handset and still get the plan/promos? Or would I need to buy the phone with them and wait for it to be mailed out to me?

I just renewed from month-to-month. I 'negotiated' a plan with retentions & they 'noted' it on my account. I then went to a local dealer in Courtenay, because Telus had no iPhone 4S's in stock. The dealer had(?) to first sign me up with another plan because the plan I negotiated was the SK55 plan, then he made a phone call to Telus & I got the negotiated plan. The only drawback with going to the dealer was the $35 'setup' charge, which I wouldn't have to have paid if Telus had shipped me the phone I activated on-line. OTOH, going to the dealer worked out OK, since the first iPhone 4S I got suffered from the 'called party couldn't hear me' problem. My current phone has had the 'call failed' problem twice since I got it, but a power down & back up seems to 'cure' that.

So, the short answer to your question is that you could do either. HTH

[dmxlite]

Just curious how signing up for a contract with Telus Retention's would work. I've been out of contract for 4 months now...just doing month to month and would be looking for a new handset as well as calling them to see if I can get a decent plan offer if I sign up for another 3 years. Can they make a note on my account for any offers they give me so that I can walk into any telus dealership to buy a handset and still get the plan/promos? Or would I need to buy the phone with them and wait for it to be mailed out to me?

There is a good chance the rep is making notes while you talk to him/her. After deciding on a plan, the rep should offer to put it in the notes if he/she hasn't done so already. You can call back the day after and ask for the plan details to be repeated back to you and it should be there. When you go to the store, you can be placed on the plan that's in your notes. See below.


I just renewed from month-to-month. I 'negotiated' a plan with retentions & they 'noted' it on my account. I then went to a local dealer in Courtenay, because Telus had no iPhone 4S's in stock. The dealer had(?) to first sign me up with another plan because the plan I negotiated was the SK55 plan, then he made a phone call to Telus & I got the negotiated plan. The only drawback with going to the dealer was the $35 'setup' charge, which I wouldn't have to have paid if Telus had shipped me the phone I activated on-line....

So, the short answer to your question is that you could do either. HTH

If this happens to you, it's normal (as far as I know). At the store level, they have access to the usual offers that show up on your account. They don't have access to the ones in your notes, so they have to sign you up on a different plan (or modify the existing one) in the system in order for the transaction to continue. If you're getting a smartphone on a three year promo price, then this change should bump you to/over $50. While they are doing this, they should be calling into Channel Solutions (or is it still Channel Care?) to let them know what's going on. These reps can see what is in your notes. Use this opportunity to verify everything. When you give the rep at the store the okay, he finishes the transaction, and then the Channel rep can switch you over to the agreed upon plan. You don't get another print out, but you can check it online. This is why you should double check what's listed in the notes beforehand.

Because the store has to call in, avoid doing it on a busy day (ie. weekends).

If you get a good LnR rep (or if you're proactive yourself), let the rep know you're going to do the renewal soon. They should be able to set up the new plan right away (charges will be prorated). When you go into the store, the rep there can choose the option in the system to keep the existing plan (at this point it will be the new one LnR set up for you) for the new contract. This method requires you to do the calling, but will probably give you a faster in-store experience.

[Lumber-jack]

I am wondering if there is a better time of the year to try and get a better deal? For example right now just before Xmas or perhaps just after Xmas?

thanks

[struts2k]

My contract is about to expire.
I plan to go Month-to-Month before I decide which plan and phone I really need.
My current contract has some add-ons that were offered free for the contract but not after the contract.
Is there any way I can keep the add-ons free for month-to-month, e.g. for a few month or 1 year ?
I called L&R once, the rep said no.
Thanks.

[rustybuckle]

Just called L&R today and after some persuading and persistence I managed to get the Sask55 plan noted on my account (I live in BC). The person I spoke with wouldn't budge on including caller id though. Any suggestions from anyone that has gotten this included on how to convince them to throw it in? Is it worth calling again? Any suggestions on how to talk them into giving me caller id? I've been with them for 6 years now and would be nice to get caller id thrown in too since I'm going to sign up for another 3 years...

[icon20]

Telus has horrible loyalty retention even if u were a customer for 10 years. Dont sign a three year contract unless u dont care for data in those three years. Ive switched to mobilicity last month and couldnt be happier. 25 all in for unlimited talk text and data including voicemail. Why do u thibk ppl are selling their sask55 plan in this thread

[guessboi]

I am actually leaving mobilicity and going to Telus very soon. Signed up with mobilicity in June.
got the F&F plan for $33.00 + Tax. Also received $220.00 in credits.

Is the best plan on paper but the reception just suck ass making the plan useless.
Unlimited Local Calling
Unlimited Text and Picture Messaging
Caller ID
Voicemail, Call Waiting, Call Forwarding, 3-Way Calling
Unlimited Province Wide Long Distance
Unlimited North American Long Distance
Unlimited Global Text Messaging
Unlimited Data

---------------

I am switching to a business plan for 2.
Total per month: $130/mo + taxes ($65 per line)

Total share minutes: 1000 pooled (500 each)
6pm Evening and weekends: unlimited
Canada texting: unlimited
Incoming calls: unlimited
Local in-Ban calling: unlimited
Call display/VM: included
Data: 6 gig’s (each, not shared)

$350.00 each bill credit = $700
$200.00 each PG promo = $400
Total startup bill credit = $1100

Samsung Galaxy SIIX - 49.99 ($550 off)
Iphone 4S - $149 ($500 off)

That means...is only $35 per line for 3 year contract with all the credits being accounted for. Much better than Mobilicity IMO.

[icon20]

I'm guessing Calgary isn't that great with mobilicity's reception. However, I live in between scarborough and markham and the reception is good. I get 2.5 mbps download speed on their 3G network which is enough for me. I use Telus Samsung Galaxy s2x btw :)

[rustybuckle]

Telus has horrible loyalty retention even if u were a customer for 10 years. Dont sign a three year contract unless u dont care for data in those three years. Ive switched to mobilicity last month and couldnt be happier. 25 all in for unlimited talk text and data including voicemail. Why do u thibk ppl are selling their sask55 plan in this thread

what's wrong with Telus's data?

[icon20]

Its way better than mobilicity but the pricing is ridiculous. 30 for 6 gb. Its a tradeoff i guess even though i could stream 720p hangover 2 on the internet with mobilicity with just a few buffers. Then again the galaxy s2x is a beast of a phone

[struts2k]

so far, what is the best deal for
1) voice-only contract
2) voice+data conract

Contract is about to expire,
need to find a good deal for 3 year contract.

In the short-term, I only occasionally need data access. Should I just get the 100M for 10$ add-on by the month when needed?
Can i still get a good deal for more data and a better phone in the middle of the contract?

For under $50 plan, the best android phone i can find for free with 3yr-contract is the Motorla Defy.
Any comment about this phone ?

What is the best strategy to negotiate a contract in my case ?

Thanks.

[bgoliver]

I am actually leaving mobilicity and going to Telus very soon. Signed up with mobilicity in June.
got the F&F plan for $33.00 + Tax. Also received $220.00 in credits.

Is the best plan on paper but the reception just suck ass making the plan useless.
Unlimited Local Calling
Unlimited Text and Picture Messaging
Caller ID
Voicemail, Call Waiting, Call Forwarding, 3-Way Calling
Unlimited Province Wide Long Distance
Unlimited North American Long Distance
Unlimited Global Text Messaging
Unlimited Data

---------------

I am switching to a business plan for 2.
Total per month: $130/mo + taxes ($65 per line)

Total share minutes: 1000 pooled (500 each)
6pm Evening and weekends: unlimited
Canada texting: unlimited
Incoming calls: unlimited
Local in-Ban calling: unlimited
Call display/VM: included
Data: 6 gig’s (each, not shared)

$350.00 each bill credit = $700
$200.00 each PG promo = $400
Total startup bill credit = $1100

Samsung Galaxy SIIX - 49.99 ($550 off)
Iphone 4S - $149 ($500 off)

That means...is only $35 per line for 3 year contract with all the credits being accounted for. Much better than Mobilicity IMO.


What is the PG promo?

[Arbucks]

Is it possible to go through Telus retentions, or a similar contact line for customers looking to leave robbers?

[2k4accord]

This is very frustrating with Telus Retention.
Being with them since 2003 and this is what they offered me:

For $50!
200 Day time minnutes
Unlimited Evenings/Weekends at 5pm
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
Caller ID Free for ONLY 1 year

Grrrr!

[sillysimms]

so far, what is the best deal for
1) voice-only contract
2) voice+data conract

Contract is about to expire,
need to find a good deal for 3 year contract.

In the short-term, I only occasionally need data access. Should I just get the 100M for 10$ add-on by the month when needed?
Can i still get a good deal for more data and a better phone in the middle of the contract?

For under $50 plan, the best android phone i can find for free with 3yr-contract is the Motorla Defy.
Any comment about this phone ?

What is the best strategy to negotiate a contract in my case ?

Thanks.

I don't know what your needs are, but I called retentions about a week before our contract was up. I was looking for a voice only plan of no more than $25/month. They offered me Saskatchewan 25 right away (I'm in Ontario) for the 2 lines on my bill.

$25/month plus tax for each line

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting OR Fave 5
voicemail
call display
Nationwide family calling/texting (for the 2 phones on my account)
credit us the activation fee for both phones

We could pick a 2 or 3 year contract so I went for the 2 year and got the HTC Status free. They credited us the activation fee, but you can also have Telus mail you the phones and not worry about getting the credit (I'd probably do that next time). Not sure about data because I put a data block on both our phones.


Is it possible to go through Telus retentions, or a similar contact line for customers looking to leave robbers?

Telus retentions - like Rogers retentions - only deals with current customers. You don't have to wait until your contract is up to call retentions to see if they can offer you anything better than what you originally got, but YMMV with this.

[barf]

so far, what is the best deal for
1) voice-only contract
2) voice+data conract

Contract is about to expire,
need to find a good deal for 3 year contract.

In the short-term, I only occasionally need data access. Should I just get the 100M for 10$ add-on by the month when needed?
Can i still get a good deal for more data and a better phone in the middle of the contract?

For under $50 plan, the best android phone i can find for free with 3yr-contract is the Motorla Defy.
Any comment about this phone ?

What is the best strategy to negotiate a contract in my case ?

Thanks.

Got sask25 voice (I'm in BC) 300min + everything else standard with this plan, plus got an additional 100min for $5 extra. Did not get a data plan.

Got the Motorola Defy - awesome phone. Rooted it, installed a new ROM based on Android 2.3.4 (Gingerbread) and over-clocked to 1.1GHz and undervolted to save battery power. Battery life is about 2-3 days depending how much you use it and it has over 1GB of internal storage space you can use for apps + comes with an 8GB microSDHC card for more storage. With the custom ROM, I can also record video in 720p HD. Check out XDA developers forums for all the info you need to supercharge this phone.

Originally got the HTC Status but found out you could not root it, battery life sucked (24 hours with little use) and very little internal storage space (installed about 5-6 apps before it gave a warning about low storage space) and only comes with a 2GB microSDHC card. Only pluses were the physical keyboard and front camera. Even though the Defy does not have a physical keyboard and no front camera, it is still blows away the HTC Status for the reasons I mentioned above. I returned the Status two days later and traded for the Defy... haven't looked back since.

[struts2k]

I don't know what your needs are, but I called retentions about a week before our contract was up. I was looking for a voice only plan of no more than $25/month. They offered me Saskatchewan 25 right away (I'm in Ontario) for the 2 lines on my bill.

$25/month plus tax for each line

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting OR Fave 5
voicemail
call display
Nationwide family calling/texting (for the 2 phones on my account)
credit us the activation fee for both phones

We could pick a 2 or 3 year contract so I went for the 2 year and got the HTC Status free. They credited us the activation fee, but you can also have Telus mail you the phones and not worry about getting the credit (I'd probably do that next time). Not sure about data because I put a data block on both our phones.



Telus retentions - like Rogers retentions - only deals with current customers. You don't have to wait until your contract is up to call retentions to see if they can offer you anything better than what you originally got, but YMMV with this.

I currently have

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting
voicemail VM10
call display
minus Nationwide family calling/texting
plus Free Incoming call
for $28.xx after tax

All I want is the same as before at least for the same price and dont mind to sign any 3year contract.
This should be a very reasonable request for a 10+year loyal customer.
The rep didn't give me the free incoming.
i would assume the voice plan can only go cheaper over years as it is the old technology.
I wonder why telus gives the customer hard time for the same old package for the same price.

btw, is the data-block done by the user or by telus ?

Right now, mobilicity has a promotion of 50% off any plan.
so for $17.5 + $5 , i can get unlimited voice,text and data without contract.
Very tempting.

Thanks.

[struts2k]

Got sask25 voice (I'm in BC) 300min + everything else standard with this plan, plus got an additional 100min for $5 extra. Did not get a data plan.

Got the Motorola Defy - awesome phone. Rooted it, installed a new ROM based on Android 2.3.4 (Gingerbread) and over-clocked to 1.1GHz and undervolted to save battery power. Battery life is about 2-3 days depending how much you use it and it has over 1GB of internal storage space you can use for apps + comes with an 8GB microSDHC card for more storage. With the custom ROM, I can also record video in 720p HD. Check out XDA developers forums for all the info you need to supercharge this phone.

Originally got the HTC Status but found out you could not root it, battery life sucked (24 hours with little use) and very little internal storage space (installed about 5-6 apps before it gave a warning about low storage space) and only comes with a 2GB microSDHC card. Only pluses were the physical keyboard and front camera. Even though the Defy does not have a physical keyboard and no front camera, it is still blows away the HTC Status for the reasons I mentioned above. I returned the Status two days later and traded for the Defy... haven't looked back since.

I know u didn't get a data plan.
I wonder if u know whether the Defy can be tethered to 3G and Telus does not block it ?
I googled that but can't find anything this.

Thanks.

[sillysimms]

I currently have

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting
voicemail VM10
call display
minus Nationwide family calling/texting
plus Free Incoming call
for $28.xx after tax

All I want is the same as before at least for the same price and dont mind to sign any 3year contract.
This should be a very reasonable request for a 10+year loyal customer.
The rep didn't give me the free incoming.
i would assume the voice plan can only go cheaper over years as it is the old technology.
I wonder why telus gives the customer hard time for the same old package for the same price.

btw, is the data-block done by the user or by telus ?

Right now, mobilicity has a promotion of 50% off any plan.
so for $17.5 + $5 , i can get unlimited voice,text and data without contract.
Very tempting.

Thanks.

I had the $17 something plan before my contract was up (I think it was called Sweet deal) with a few additional freebies thrown in. It had most of what I have now with the Saskatchewan 25 but had only 250 texts instead of unlimited and less minutes. Including tax it was $28.25/month all in which is the same as I'm paying now, but with a little more. When I called I just told them I didn't want to pay more than I'm paying now and they offered me something for the same price I currently have with a little bit more.

I also was very tempted by Mobilicity and Wind, but someone where my husband currently works had Mobilicity and although his current job location is in Toronto, the service was very poor there. He needs his cell at work and can't have spotty service, so this time we went with Telus because we've never had any reception issues and he has to have reliable cell service for work. Maybe when our 2 year contract is up we'll see how things are with the new and cheaper providers then.

I had the data block put on by Telus. We had it on our previous non-smart phones and when I called from the Telus store to confirm the details of our new 2 year contract, the representative asked if I wanted it again and I said yes. I can see the free data block on our account when I log onto the Telus website. I didn't want accidental data charges since I didn't get a data plan, but it can be removed in the future if I change my mind. There is also a way to block data directly on the phone, but to be certain there wouldn't be extra charges, I had Telus block it from their end.

[barf]

I know u didn't get a data plan.
I wonder if u know whether the Defy can be tethered to 3G and Telus does not block it ?
I googled that but can't find anything this.

Thanks.

From Telus website under Defy features: "Create a Wi-Fi® hotspot* to share web access with up to 8 devices like your tablet or laptop"

Is this the 3G tethering you're referring too? Sorry, don't have a data plan to confirm actual tethering.

[struts2k]

I had the $17 something plan before my contract was up (I think it was called Sweet deal) with a few additional freebies thrown in. It had most of what I have now with the Saskatchewan 25 but had only 250 texts instead of unlimited and less minutes. Including tax it was $28.25/month all in which is the same as I'm paying now, but with a little more. When I called I just told them I didn't want to pay more than I'm paying now and they offered me something for the same price I currently have with a little bit more.

I also was very tempted by Mobilicity and Wind, but someone where my husband currently works had Mobilicity and although his current job location is in Toronto, the service was very poor there. He needs his cell at work and can't have spotty service, so this time we went with Telus because we've never had any reception issues and he has to have reliable cell service for work. Maybe when our 2 year contract is up we'll see how things are with the new and cheaper providers then.

I had the data block put on by Telus. We had it on our previous non-smart phones and when I called from the Telus store to confirm the details of our new 2 year contract, the representative asked if I wanted it again and I said yes. I can see the free data block on our account when I log onto the Telus website. I didn't want accidental data charges since I didn't get a data plan, but it can be removed in the future if I change my mind. There is also a way to block data directly on the phone, but to be certain there wouldn't be extra charges, I had Telus block it from their end.

What are the additional freebies u got ?
In my case, I wont get any extra freebies, instead i will get less from what I have now for the same price.
Did they give u free incoming call ?

The reason I asked about the data-block is that in the future, i may want to get the data add-on if I need for that few months, and block it if i don't need it.

[sillysimms]

What are the additional freebies u got ?
In my case, I wont get any extra freebies, instead i will get less from what I have now for the same price.
Did they give u free incoming call ?

The reason I asked about the data-block is that in the future, i may want to get the data add-on if I need for that few months, and block it if i don't need it.

The additional freebies were with my previous plan (the Sweet Deal) as there were some things not included in that plan that we needed. With the current plan, it is just as I posted above (nothing extra) but has a bit more than we previously had with the Sweet Deal plan - slightly more minutes and unlimited texting.

They didn't give us free incoming, but I didn't ask about it either (we didn't have it before and never went over our minutes and we had less than the 300 daytime we have now with this new plan).

Regarding the data block, they told me I could remove it whenever I wanted. There is a way to disable the data directly on the phone which might be more convenient if you may want to use it from time to time, but I just felt better having it blocked altogether since the phone used data for some things without me actually doing anything (the data block was put on our phones about 10 minutes after I turned it on, but when I checked our account online the phones had already used a small amount of data even though we hadn't directly accessed the internet, etc.)

[guessboi]

What is the PG promo?

Referral by Employee + Telus Optik TV Customer - $200 extra.
Referral by Employee only - $150 extra

[struts2k]

From Telus website under Defy features: "Create a Wi-Fi® hotspot* to share web access with up to 8 devices like your tablet or laptop"

Is this the 3G tethering you're referring too? Sorry, don't have a data plan to confirm actual tethering.

I saw that also. It seems to be what I am looking for but cannot confirm.
btw, Android 4.0 is available on Defy. However, camera does not work on Android 4.0/Defy yet.
A minor drawback of Defy is the missing of front camera.
How do u like the Defy's 3.7" screen size vs other bigger one ?

btw, did Telus charge u for returning the HTC phone u didn't like?
If tethering on Defy does not work, I may have to exchange for another one.

Thanks.

[JuanExprales]

So judging from other peoples experiences if I am asking for the following on a new phone line on an existing account I can get something approximating:

500 mins
6pm evenings and weekends
unlimited messaging
5 GB data
Caller ID

For $50.

That's all I really need and all I could think of needing in the next few years.

If they can't give me this would Rogers or Bell do the same? I've heard the big 3 have all tried to stop poaching each other's customers or is that just BS?

[barf]

I saw that also. It seems to be what I am looking for but cannot confirm.
btw, Android 4.0 is available on Defy. However, camera does not work on Android 4.0/Defy yet.
A minor drawback of Defy is the missing of front camera.
How do u like the Defy's 3.7" screen size vs other bigger one ?

btw, did Telus charge u for returning the HTC phone u didn't like?
If tethering on Defy does not work, I may have to exchange for another one.

Thanks.

Yes, Android 4.0 has been ported to work on the Defy, but it is still a work in progress (read bugs, and things not working optimally yet). May try it out after it has been optimized with camera working. I'm using Android 2.3.4 which was ported from a Defy+.

Really liked the front camera on the HTC status, but none of the video apps I tried worked with it. Only cool thing was the built in app called "Mirror" where you could look at yourself by using the front camera. Perhaps useful if you're a female, but as a male, the novelty wore off soon enough.

This is my first smartphone so I can't compare larger screen to Defy. HTC status has a much smaller display (same size as a Blackberry), so the Defy was step up :) I'm happy with the size, can watch stored video and even streaming video with JustinTV and Veetle apps just fine.

No charge for swapping the phones, but I did it after 2 days. I think policy is 7-14 days and with less than 30 minutes of talk time at a corporate store anyways.... but check the store policy before you buy.

[JENOVA]

My 2 year contract term will come to an end in February and I'll be jumping ship to a different carrier before christmas, would it be better to
change my current Telus plan to "voice 20" and just pay $20 X 2(MONTHS REMAINING)?

[boyoflondon]

My 2 year contract term will come to an end in February and I'll be jumping ship to a different carrier before christmas, would it be better to
change my current Telus plan to "voice 20" and just pay $20 X 2(MONTHS REMAINING)?

It's actually $20 x months remaining or $100 whichever is greater ;)

[JENOVA]

It's actually $20 x months remaining or $100 whichever is greater ;)

Right on! Hey thanks for the heads up!
I'll be glad to pay $100 :)

Bye Bye Telus

[struts2k]

My 2 year contract term will come to an end in February and I'll be jumping ship to a different carrier before christmas, would it be better to
change my current Telus plan to "voice 20" and just pay $20 X 2(MONTHS REMAINING)?

Did u find any good deal ?
My contract will expire soon.

[LostInTruth]

Right on! Hey thanks for the heads up!
I'll be glad to pay $100 :)

Bye Bye Telus

Hey - Just wondering why you're leaving TELUS? Essentially all the providers are the same (at least big 3) and now that you're in the last 4 months you can negotiate a new contract? If it's customer service, then that is hit & miss from any provider, but I do find that a lot of TELUS reps seem to be the most understanding (used to be with Rogers). I would definitely call in first and see what they can provide you - just saying.

[Lumber-jack]

I just got off the phone with retention and they offered me (I am month to month now) and my wife (pay as you go) the Saskatchewan Promo Voice and Data 55+ plans and would throw in CID and Voice mail 10 for me and CID and voice mail 3 for her (she doesn't need VM10). We live in Ontario. Nice guy and took all of maybe 5 minutes. I have been with them since '99 (I think). I thought it was pretty good since we BOTH could get the same deal basically.

[Lumber-jack]

I just got off the phone with retention and they offered me (I am month to month now) and my wife (pay as you go) the Saskatchewan Promo Voice and Data 55+ plans and would throw in CID and Voice mail 10 for me and CID and voice mail 3 for her (she doesn't need VM10). We live in Ontario. Nice guy and took all of maybe 5 minutes. I have been with them since '99 (I think). I thought it was pretty good since we BOTH could get the same deal basically.

[struts2k]

I just got off the phone with retention and they offered me (I am month to month now) and my wife (pay as you go) the Saskatchewan Promo Voice and Data 55+ plans and would throw in CID and Voice mail 10 for me and CID and voice mail 3 for her (she doesn't need VM10). We live in Ontario. Nice guy and took all of maybe 5 minutes. I have been with them since '99 (I think). I thought it was pretty good since we BOTH could get the same deal basically.

What features are in the sask promo voice plan ?

[JENOVA]

Did u find any good deal ?
My contract will expire soon.


Hey - Just wondering why you're leaving TELUS? Essentially all the providers are the same (at least big 3) and now that you're in the last 4 months you can negotiate a new contract? If it's customer service, then that is hit & miss from any provider, but I do find that a lot of TELUS reps seem to be the most understanding (used to be with Rogers). I would definitely call in first and see what they can provide you - just saying.javascript://

Wind's Holiday Miracle Deal : )

[2k4accord]

does Apple Store has the ability to see retention plan that was put on a note by Telus?
If yes, will Apple Store let me pick up the iPhone 4S (for the 3 years contract price) with Telus retention plan by signing a new 3 years contract?

[engmsf]

This is very frustrating with Telus Retention.
Being with them since 2003 and this is what they offered me:

For $50!
200 Day time minnutes
Unlimited Evenings/Weekends at 5pm
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
Caller ID Free for ONLY 1 year

Grrrr!

Are the "Unlimited Evenings/Weekends at 5pm" just for local calls or for all of Canada where Telus operates?

[LostInTruth]

^ evening and weekends are always local unless you add nationwide long distance

[LostInTruth]

javascript://

Wind's Holiday Miracle Deal : )

Ahh ok makes sense - you sure coverage is sufficient though?

[JENOVA]

Ahh ok makes sense - you sure coverage is sufficient though?

http://www2.windmobile.ca//PublishingImages/north_america_map_legend_13a.png

Well from what I've read so far, Wind is planning an aggressive expansion in the coming months and London, ON coverage also happened to be initiated a couple of days ago so I think
it's a safe bet to go with Wind for their HMP deal imo.

[struts2k]

http://www2.windmobile.ca//PublishingImages/north_america_map_legend_13a.png

Well from what I've read so far, Wind is planning an aggressive expansion in the coming months and London, ON coverage also happened to be initiated a couple of days ago so I think
it's a safe bet to go with Wind for their HMP deal imo.

How is the signal reception indoor and at the edge of the coverage ?
I heard of bad reception stories about Mobilicity, no signal even in downtown indoor, like eaton center,
and at the edge of the coverage. That is due to lack of 700Mhz spectrum and very likely, Mobi will not bid the 700mhz.
I am not sure if the same thing happens to WIND.

And Tethering cost extra $10.
so it adds up 50$ ... with that kind of $, u can get 6g data/voice plan with telus.. 6g is probably as close as unlimited.
WIND policy to throttle usage at around 6g for untethered plan, and 10g for tethered.

[LostInTruth]

http://www2.windmobile.ca//PublishingImages/north_america_map_legend_13a.png

Well from what I've read so far, Wind is planning an aggressive expansion in the coming months and London, ON coverage also happened to be initiated a couple of days ago so I think
it's a safe bet to go with Wind for their HMP deal imo.

Not bad, but even with their rapid expansion it's still going to take time for adequate coverage, and the big 3 are already moving to LTE next year, leaving WIND even farther behind - plus the Big 3 itself don't even have as "good coverage" in some areas and they've been around for years. I would at least try to get the big "Student SK" plan with TELUS. Plus, the way cancellation is calculated now it's pretty much like a tab. If you ever decided to cancel you just pay back the remaining value of device + $50 early cancel fee. Plus, you have better devices to choose from. \just my 2 cents showing the other side of the spectrum lol

[struts2k]

Not bad, but even with their rapid expansion it's still going to take time for adequate coverage, and the big 3 are already moving to LTE next year, leaving WIND even farther behind - plus the Big 3 itself don't even have as "good coverage" in some areas and they've been around for years. I would at least try to get the big "Student SK" plan with TELUS. Plus, the way cancellation is calculated now it's pretty much like a tab. If you ever decided to cancel you just pay back the remaining value of device + $50 early cancel fee. Plus, you have better devices to choose from. \just my 2 cents showing the other side of the spectrum lol

Telus can never match the HMP. $40 lifetime unlimited plan ! And in the future, if there is a better cheaper WIND Plan, costs only $30 to switch over.
No more bargain with Telus L&R everytime contract is about to expire.
And majority of the Telus L&R rep's attitude are really bad.
so that is how Telus treats loyal customer.
My only concern is about the signal quality within GTA, especially indoor, mall, building.

[2k4accord]

1st plan they offered me:
$50
350 Day time minnutes
Unlimited Evenings/Weekends at 6pm
1 GIG of Data
Nationwide for 10 friends
OR
Unlimited Text and Picture
No caller ID

2nd plan they offered me:
$50
200 Day time minnutes
Unlimited Evenings/Weekends at 5pm
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
Caller ID for 1 year free

3rd time: Same plan but with free caller ID for 3 years
$50
200 Day time minnutes
Unlimited Evenings/Weekends at 5pm
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
Caller ID for 3 year free

Now today I called and review the plan before I go and get the phone.
$50
200 Day time minnutes
Unlimited Evenings/Weekends at 6pm instead of 5PM
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
and Caller ID back for 1 year free

OMG I freaking hate Telus retention department.
Next time I will record everything they said or offered me. This is simply stupid!!!

[struts2k]

1st plan they offered me:
$50
350 Day time minnutes
Unlimited Evenings/Weekends at 6pm
1 GIG of Data
Nationwide for 10 friends
OR
Unlimited Text and Picture
No caller ID

2nd plan they offered me:
$50
200 Day time minnutes
Unlimited Evenings/Weekends at 5pm
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
Caller ID for 1 year free

3rd time: Same plan but with free caller ID for 3 years
$50
200 Day time minnutes
Unlimited Evenings/Weekends at 5pm
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
Caller ID for 3 year free

Now today I called and review the plan before I go and get the phone.
$50
200 Day time minnutes
Unlimited Evenings/Weekends at 6pm instead of 5PM
Unlimited text and picture messaging
Nationwide for 10 friends
1 GIG of data
and Caller ID back for 1 year free

OMG I freaking hate Telus retention department.
Next time I will record everything they said or offered me. This is simply stupid!!!


similar things happened to me...
my general feeling is that.. not only they don't try to offer better deal to existing customers..
they are just rude to anyone trying to ask for better offer,, as if the customers are beggars !!!
now WIND has the HMP offer... i bet a lot of telus customer will quit.
and i am thinking about it.
I really hate to negotiate every 3yr or whenever contract is over.

[2k4accord]

ya, i saw Wind new HMP and it looks sweet. I am very interested in switching over.
Being a Telus customer since 2003, I think I will have to jump ship to get a better plan. This Wind HMP will save me $360 over 3 years but the kicker with Wind is that it is not a contract. If I am not satisfied with the service or coverage I can just jump ship again.

[struts2k]

ya, i saw Wind new HMP and it looks sweet. I am very interested in switching over.
Being a Telus customer since 2003, I think I will have to jump ship to get a better plan. This Wind HMP will save me $360 over 3 years but the kicker with Wind is that it is not a contract. If I am not satisfied with the service or coverage I can just jump ship again.
I have been with telus even longer than u but still got no respect from telus, probably with just a little bit of freebie after begging.
my little concern if i quit telus and jump to wind and the coverage of wind is not good enough for me, i may have to start all over with robellus.
HMP is good for people using a lot of data. however, I dont use a lot of mobile data and talk time.
ideally, i am looking for a limited (talk+text+ little data) with vm&cid for under 35$/month.

[southnam]

Just got off an agonizing 30 min call where I was put on hold for 10 mins, apologized to for long wait, put on hold again for 5 minutes and finally got to start talking plan.
Was offered basically nothing great.
$5 off the Voice and Data 60 available to anyone.
Offered to sign contract with no phone as I already have one and they said that their system won't let you resign a deal without a phone.They can't offer me anythign without signing a 2 or 3 year contract and buy a phone from them.

My contract runs out Feb 2, 2012 so I need to find another plan as all my credits run out and my plans explodes by another $30 b/c of my credits.
She said month to month they can't offer me anything either which I understand but my frustration is that they refuse to do anything without me signing for a new phone. She said that they can give me SK50 or SK55 if I sign 2 or 3 year deal.

ARGH... I said I read that others just got it without signing and she said they were lying because it's impossible. I should have recorded the conversation.

Any tips. I am willing to sign for 1 year max.

[atown_sl]

my little concern if i quit telus and jump to wind and the coverage of wind is not good enough for me, i may have to start all over with robellus.

I switched from telus to mobilicity but I had the same concerns as you initially before the switch. This might apply to Wind but I'm not 100% sure.

Mobility allows you to test their coverage for a week and you don't really lose any money in doing so. I was still with Telus when i walked into the Mobilicity store. They set me up on some temporary account that could be turned into full account if i decided to switch. All you need to to do is buy their cheapest plan and phone to test the coverage and as long as you don't exceed 30mins talk time and 30 sms within 7 days you will get full refund back. The phone can be returned within 14days for full refund. I tested it for a week all the way from Scarborough to north york to downtown to brampton and had good coverage. Lowest I got was 3 bars but for the most part 4 to 5 bars. And returned to the store, got phone refund and switched over and paying $27 after tax with unlimited everything including data and comes with caller id voicemail. No contract, no tabs.

Oh and I'm using the Telus Samsung Galaxy S2X that i unlocked with simple code and now using with mobilicity sim card and works flawlessly.

[struts2k]

I switched from telus to mobilicity but I had the same concerns as you initially before the switch. This might apply to Wind but I'm not 100% sure.

Mobility allows you to test their coverage for a week and you don't really lose any money in doing so. I was still with Telus when i walked into the Mobilicity store. They set me up on some temporary account that could be turned into full account if i decided to switch. All you need to to do is buy their cheapest plan and phone to test the coverage and as long as you don't exceed 30mins talk time and 30 sms within 7 days you will get full refund back. The phone can be returned within 14days for full refund. I tested it for a week all the way from Scarborough to north york to downtown to brampton and had good coverage. Lowest I got was 3 bars but for the most part 4 to 5 bars. And returned to the store, got phone refund and switched over and paying $27 after tax with unlimited everything including data and comes with caller id voicemail. No contract, no tabs.

Oh and I'm using the Telus Samsung Galaxy S2X that i unlocked with simple code and now using with mobilicity sim card and works flawlessly.
I am concerned about over the long term, i might be at odd places that is mobi/wind blind spot and that I need voice/data access.
and i am not a heavy data user, so i cannot take good advantage of the HMP $40 deal.
btw, how did u get the $27 after tax plan with everything unlimited and vm/cid free ?
The best i can see from mobi website is the $27.5 + tax. And that is only for 12month. After that, it will be doubled.
The best plan so far is still the WIND HMP with the WindTab+, which basically, subsidizes about $10 per month for the free phone.

[struts2k]

Just got off an agonizing 30 min call where I was put on hold for 10 mins, apologized to for long wait, put on hold again for 5 minutes and finally got to start talking plan.
Was offered basically nothing great.
$5 off the Voice and Data 60 available to anyone.
Offered to sign contract with no phone as I already have one and they said that their system won't let you resign a deal without a phone.They can't offer me anythign without signing a 2 or 3 year contract and buy a phone from them.

My contract runs out Feb 2, 2012 so I need to find another plan as all my credits run out and my plans explodes by another $30 b/c of my credits.
She said month to month they can't offer me anything either which I understand but my frustration is that they refuse to do anything without me signing for a new phone. She said that they can give me SK50 or SK55 if I sign 2 or 3 year deal.

ARGH... I said I read that others just got it without signing and she said they were lying because it's impossible. I should have recorded the conversation.

Any tips. I am willing to sign for 1 year max.

I am in the same situation as u and same experience with the Telus L&R.
They can go all the way to deny any previous over-the-phone agreed offer which is not a very good offer anyway.
They don't even care about you willing to commit 3year term which is quite a long term considering the pace the technology changing and the pace the new competitiors are progressing.

i dont need a lot of data, so SK50/55 not suitable for me.
Telus does not seem to care about what the customer needs.

[Sandrasagra]

If your having a hard time trying to get retentions to give you a good deal then do what I did..... take over someone's amazing plan. I was able to use another member's plan that I was going to takeover (Telus) to make fido give me a better plan. In the end I tookover the Telus plan and here's what I got,

TELUS, expires Dec. 12, 2013
$55 + tax and no additional fees

- Waived SIM CARD fee ($8) and activiation fee ($35)
-Nexus Phone (Brand New with the signing of a 2 yr agreement)
-500 daytime minutes
-free evenings & weekends starting @ 5 pm
-Caller ID, Voicemail 3, Call conferencing/waiting (CID free for first year)
-5 gb data (tethering included)
-unlimited texting
-Favorite 10 NATIONWIDE (unlimited calling/text to any 10 numbers in Canada)

I am been calling fido for the past 2 months, and I finally got this deal from Telus. Thanks Telus!

[guessboi]

If your having a hard time trying to get retentions to give you a good deal then do what I did..... take over someone's amazing plan. I was able to use another member's plan that I was going to takeover (Telus) to make fido give me a better plan. In the end I tookover the Telus plan and here's what I got,

TELUS, expires Dec. 12, 2013
$55 + tax and no additional fees

- Waived SIM CARD fee ($8) and activiation fee ($35)
-Nexus Phone (Brand New with the signing of a 2 yr agreement)
-500 daytime minutes
-free evenings & weekends starting @ 5 pm
-Caller ID, Voicemail 3, Call conferencing/waiting (CID free for first year)
-5 gb data (tethering included)
-unlimited texting
-Favorite 10 NATIONWIDE (unlimited calling/text to any 10 numbers in Canada)

I am been calling fido for the past 2 months, and I finally got this deal from Telus. Thanks Telus!

Nice plan! Why only 1 yr free for CID?
No unlimited incoming is a biggie for me.
What Nexus phone is this? Telus is not getting the Nexus Galaxy until Mid Jan.

[Xon]

Tried straight up asking for SASK55, got shut down and told not available in Quebec, offered only regular 6GB 30$ plan + 200 minutes + ultd text, evenings @ 6 PM and other stuff I don't really care for for 70$ :p.
Been off contract for over a year now and been with them since Dec 2003. Wouldn't budge after mentioning going to Bell. Seriously entertaining switching to another co. now.

[icemasta]

I am concerned about over the long term, i might be at odd places that is mobi/wind blind spot and that I need voice/data access.
and i am not a heavy data user, so i cannot take good advantage of the HMP $40 deal.
btw, how did u get the $27 after tax plan with everything unlimited and vm/cid free ?
The best i can see from mobi website is the $27.5 + tax. And that is only for 12month. After that, it will be doubled.
The best plan so far is still the WIND HMP with the WindTab+, which basically, subsidizes about $10 per month for the free phone.

Mobilicity is running their Unlimited: Local Talk, North American Text, Data, Caller ID deal right now for the holidays for $25/month + tax.
When they had their Back To School special, it was the $25/month plan that I just wrote + you had the chance to save any extra $2 off if you signed for pre-authorized payments making the plan only $26/month after tax.

[funkycd]

I am concerned about over the long term, i might be at odd places that is mobi/wind blind spot and that I need voice/data access.
and i am not a heavy data user, so i cannot take good advantage of the HMP $40 deal.
btw, how did u get the $27 after tax plan with everything unlimited and vm/cid free ?
The best i can see from mobi website is the $27.5 + tax. And that is only for 12month. After that, it will be doubled.
The best plan so far is still the WIND HMP with the WindTab+, which basically, subsidizes about $10 per month for the free phone.

Why don't you check if Wind has a similar test plan before switching? Also Mobilicity allows you to switch to any other promotion whenever you like.....so even if its for a year, you can jump on another offer before if a better one comes along.

[Sandrasagra]

I tried asking for them to throw it in for free but they said they couldn't
This is the Nexus S not galaxy... :( I'm planning on unlocking the phone and selling it on ebay.


Nice plan! Why only 1 yr free for CID?
No unlimited incoming is a biggie for me.
What Nexus phone is this? Telus is not getting the Nexus Galaxy until Mid Jan.

[struts2k]

my telus plan expires end of this month, i plan to switch to WIND,
what will be the various fees telus will charges me, other than the payment for the rest of this month?
1) do i need to pay for next month
what is telus bill cycle ? i.e is the bill for the next month ?
2) port charge

Thanks.

[xseanx]

my telus plan expires end of this month, i plan to switch to WIND,
what will be the various fees telus will charges me, other than the payment for the rest of this month?
1) do i need to pay for next month
what is telus bill cycle ? i.e is the bill for the next month ?
2) port charge

Thanks.

If your last day is the 1st then you can port out on the second and they will charge you for a days worth of service – if you port out on the 1st they will ding you with a $100 cancelation fee and also probably a month’s worth of service because you need to give them notice under contract.

[struts2k]

If your last day is the 1st then you can port out on the second and they will charge you for a days worth of service – if you port out on the 1st they will ding you with a $100 cancelation fee and also probably a month’s worth of service because you need to give them notice under contract.

Here is my scenario..
I plan to get the special offer from WIND which expires on 24 or 25th this month.
my telus plan contract expires (last day) on 28th this month.
so i need to port the number on or before 24/25th, i.e. before the end of contract.
telus bill is for the month ahead.. so i have to pay til 14 Jan, i.e. about 1/2 month beyond the contract.
I was told by telus if i cancel the contract, even 1 day before the contract finishes, there will be $100 fee.

Do you have any suggestion for my case to minimize the expense of switching out ?
and how does the port work in order to avoid the $100 cancelation fee ?

My original thinking (without really double-checking with bill ) is that my billing is only up to the end of my plan contract.

Did you mean that after the contract, i still have to give them 1 month notice in order to port out ?
i.e. in my case, i have to pay telus til 14 Feb 2012 , if I instruct the other side to port out on 29Dec, the next day after
the contract finishes.

Thanks.

[xseanx]

Here is my scenario..
I plan to get the special offer from WIND which expires on 24 or 25th this month.
my telus plan contract expires (last day) on 28th this month.
so i need to port the number on or before 24/25th, i.e. before the end of contract.
telus bill is for the month ahead.. so i have to pay til 14 Jan, i.e. about 1/2 month beyond the contract.
I was told by telus if i cancel the contract, even 1 day before the contract finishes, there will be $100 fee.

Do you have any suggestion for my case to minimize the expense of switching out ?
and how does the port work in order to avoid the $100 cancelation fee ?

My original thinking (without really double-checking with bill ) is that my billing is only up to the end of my plan contract.

Did you mean that after the contract, i still have to give them 1 month notice in order to port out ?
i.e. in my case, i have to pay telus til 14 Feb 2012 , if I instruct the other side to port out on 29Dec, the next day after
the contract finishes.

Thanks.

If your contract ends on the 28th you can port out without penalty on the 29th I don’t see how they will make you pay until the 14th of Jan and your billing cycle should be in sync with the end of your contract.
I am in the same position as you as my contract ends on the 24th of Dec and I can port out on the 25th of Dec (everything will be closed) so that dosent really help.
I have been told – which is unconfirmed that the promotion will get extended through new years but we will not know for sure.
So you can take the risk and wait until the 29th and hope the wind plan is still around.
I forgot to add – there are no porting out fees – telus will only charge you for a day of service after your contract ends. You will get charged a month more if you cancel prior to your contract expiring so don’t cancel prior to the 29th.

[struts2k]

If your contract ends on the 28th you can port out without penalty on the 29th I don’t see how they will make you pay until the 14th of Jan and your billing cycle should be in sync with the end of your contract.
I am in the same position as you as my contract ends on the 24th of Dec and I can port out on the 25th of Dec (everything will be closed) so that dosent really help.
I have been told – which is unconfirmed that the promotion will get extended through new years but we will not know for sure.
So you can take the risk and wait until the 29th and hope the wind plan is still around.
I forgot to add – there are no porting out fees – telus will only charge you for a day of service after your contract ends. You will get charged a month more if you cancel prior to your contract expiring so don’t cancel prior to the 29th.

Your scenario is a perfect match with the HMP offer.
I think your billing cycle ends on 24th Dec and contracts end 24Dec.
My case, for some reason, the billing cycle ends on 14th of the month.
Looks like I have to pay till 14Jan even though I switch out on 29 Dec, is that right ?

Another problem for me.... WIND system only allows to delay 72hr (3day) to port #, and the HMP expires on 24Dec....
so I can't sign up HMP without triggering $100 cancelation fee or losing my existing #.

Any help?

Thanks.

[benedict18]

Your scenario is a perfect match with the HMP offer.
I think your billing cycle ends on 24th Dec and contracts end 24Dec.
My case, for some reason, the billing cycle ends on 14th of the month.
Looks like I have to pay till 14Jan even though I switch out on 29 Dec, is that right ?

Another problem for me.... WIND system only allows to delay 72hr (3day) to port #, and the HMP expires on 24Dec....
so I can't sign up HMP without triggering $100 cancelation fee or losing my existing #.

Any help?

Thanks.

Why can't you get the HMP plan (say on the 24th) with a random wind assigned number, then call into wind when ur telus plan is done and port your telus number in?
Unless there is some port-in promotion (which i doubt you would qualify for on a promo plan), I don't see a problem since ur telus plan is done on Dec 29th. Sure you'll have 2 numbers, but at least you'll be sure to have the HMP.

[struts2k]

Why can't you get the HMP plan (say on the 24th) with a random wind assigned number, then call into wind when ur telus plan is done and port your telus number in?
Unless there is some port-in promotion (which i doubt you would qualify for on a promo plan), I don't see a problem since ur telus plan is done on Dec 29th. Sure you'll have 2 numbers, but at least you'll be sure to have the HMP.

I asked 2 WIND stores this option. I was told they cannot do that.
The port request has to be done at the time of plan sign-up.
THe maxium delay time the actual port request is done is 72hr.

One work-around, as adviced by a store, is that.. i can put wrong information about my account and port# and this sure will make the 1st attempt fails and delay the process.
Not sure if that works.
I don't mind delaying the #port and carrying 2 mobile# ( one temp # from WIND, and my own # ), just don't want to risk the $100 cancelatiion fee or miss the HMP deal.

[jessence]

I'm stuck in a frustrating situation. I've been with telus for ~7 years now and am 1 year, 3 months into my 3 year contract that I got a Blackberry Torch with. The Torch has stopped working, and this is the second time I've gotten a sliding phone from Telus that has broken after just over a year (read as: just outside the warranty period) so I need a new device.

Telus has offered to pay 1/2 the repair cost (likely about 175 total) or give me 3 years of free caller id.
I've come to the conclusion that I'd like to just upgrade and get an Iphone 4s and I talked to them the other night and one representative said she could reduce the 210 it would cost to cancel by 25% and the other said she could give me the 3 years of free caller id.
These are my current plan details:

Rate Plan: BB 50 - Unlimited msg
Cost per month $50.00/mo.
Included with your plan
Unlimited Evenings/Weekends
Family Calling LD
BlackBerry APN Access
Text Messaging Services
Canadian LD @ $0.40
MHSI APN Access
Pocket Web Surf Business
Unlimited Messaging
Free Local Birthday Calls
Family Calling
500 MB included data
911 Emergency Access Charge
Conference Calling
Outbound Call Display On
Call Waiting
Voice Mail 3
6pm Nights & Wkds $7 - free 3 years
100 LD mins $10 - free 3 yrs
Caller ID - 8$/month

I'm pretty happy with this plan, but I would like the caller ID to go away and I would also like to not have to pay 158 + 270 for a new Iphone 4s on a new 3 year contract. Can anyone give me a suggestion as to what I should try to get or what a better idea for me would be?

Thanks.

[kev604]

I have an opportunity thru my employer to get a corporate cell phone plan with telus. I plan looks pretty good except it saids I cannot tether.
Question is has Telus somehow shotdown the tethering features on their cell phones? I heard with other cell phone companies they say there is no tethering but the feature still works, is this the case with Telus?

[JuanExprales]

I have the opportunity to move to Telus on an account which has been with Telus for 12+ years (I am currently on Wind).

Is the following an unrealistic expectation for a contract:

400 daytime mins
6pm evenings
CID
6 gigs data
unlimited text

for $50 a month.

Currently I have 2010 holiday miracle plan on Wind so am paying $40 for unlimited everything. I use minimal minutes so I believe 400 would be enough. $10 a month seems a reasonable amount for the better reception. But I have the sinking suspicion an account like this would cost about $65.

[red_red]

I have the opportunity to move to Telus on an account which has been with Telus for 12+ years (I am currently on Wind).

Is the following an unrealistic expectation for a contract:

400 daytime mins
6pm evenings
CID
6 gigs data
unlimited text

for $50 a month.

Currently I have 2010 holiday miracle plan on Wind so am paying $40 for unlimited everything. I use minimal minutes so I believe 400 would be enough. $10 a month seems a reasonable amount for the better reception. But I have the sinking suspicion an account like this would cost about $65.

if you are on the $40.00 unlimited everything ..why would you want to switch and pay more ?

[2k4accord]

Is the following an unrealistic expectation for a contract:

400 daytime mins
6pm evenings
CID
6 gigs data
unlimited text

for $50 a month.

I can't speak for Telus because each rep might find the plan that you want might be unrealistic.
I have tried many times with Telus retention department and trying to get free caller ID is almost impossible.

After they jerked me around, I told them screw you and please cancel my account when my contract is over. I rather stay with Wind and I don't see why you want to pay more for less features from Telus.

[JuanExprales]

if you are on the $40.00 unlimited everything ..why would you want to switch and pay more ?

The plan I quoted above would give me more than what I need every month. Paying $10 per month extra for me is a reasonable price to pay for the better reception and a new phone. If I can get ~$400 subsidy on a new phone on a three year contract then I think it's worth it.

[HungJai]

When will WIND move up to Stouffville!!!!

I'm with Telus right now...Contract is over Jan 23 2012...

Going to call and see what deal they going to offer me...

[red_red]

When will WIND move up to Stouffville!!!!

I'm with Telus right now...Contract is over Jan 23 2012...

Going to call and see what deal they going to offer me...

Let us know what you get !!!!!!!!!

[southnam]

Just off another phone call with Telus. I think they're not giving me anything else as the person was quotign what was on the computer as their best offer. Although I did manage to get them to knock the $5 CID charge off if I sign a one year contract. My expries Feb 2, 2012.
The offers I presently have now are
1) $64.70 (or 59.70 on 1 year contract). This is keepign my present ST10 Voiceplan and adding data and add-onns
- Supertalk 10 - 250 min, unlimited e/w
- Unlimited Inc, VM, CID,
- 2500 text
- 100 Cdn ld
- 1 gb data

2) $55 Brand new deal all together (or $60 with CID) with no contract renewal.
-250 min
- 6pm e/w unlimited
- VM
- Fav 10 Friends and family nationawide
- 1 GB Data
- 2500 text.

And if I sign 3 year I can get the SK55 of SK 50 options but I don't want to sign 3 years.

Has anyone here had better luck ever letting their contract expire, giving up their existent credits (I presently have about $30-40 dollars worth according to them) and then negotiating a better deal once you are truly off contract? Or is it as I read somewhere, once you lose it, no chance getting it back ever.

Or has anyone ever just ported out number and then have them call back with a better offer. I may do that to Rogers or Bell just to see what happens.

I'm trying to aim to keep it at my present $47.70 a month so this is what I"m going to aim for if they call me back next time as they have been doing.

3) $47.70 plus tax
- Present supertalk 10 plan
- 1 gb data for $20
- $15 vm,cid, text package they have on website
- $5 (credit applied).

I think it' may be reasonable as they were willing to give me a $5 credit above for a 1 year contract.

Thanks

[ruthless]

If anyone is interested in a Telus Plan .. I have one that I am trying to sell. Please see the details below:

Plan Details: ($55 + Taxes) / Month
- 450 Daytime Minutes
- 6 PM Local Nights & Weekends
- Unlimited Texting to Canada/US
- 3 GB Data
- Caller ID
- Call Waiting
- Voicemail
- No Contract Term
- No System Access Fee

This plan is on the new Telus HSPA/4G network and can be used with all smart phones. Also the plan does not have any contract term. This plan is billed on a monthly basis. Finally the best thing about this plan is that all the features mentioned above are included in the base plan so they never expire and there is no system access fee.

Please PM if you are interested and we can discuss the details.

[JuanExprales]

I have the opportunity to move to Telus on an account which has been with Telus for 12+ years (I am currently on Wind).

Is the following an unrealistic expectation for a contract:

400 daytime mins
6pm evenings
CID
6 gigs data
unlimited text

for $50 a month.

Currently I have 2010 holiday miracle plan on Wind so am paying $40 for unlimited everything. I use minimal minutes so I believe 400 would be enough. $10 a month seems a reasonable amount for the better reception. But I have the sinking suspicion an account like this would cost about $65.

So after some discussion with retentions the best they will offer is to put me on the Sask 55 plan. No free CID, no extra freebies for being a 12 year customer. I was polite and the L&R rep was firm in his denial. This was after I had notified them about the Bell small business plans for two lines being offered which are much better. When I told him Telus was offering me a lesser plan for a higher cost he said yes but that's the best he can do.

After taxes I would pay ~$15/month more on Telus than I would on Wind. So I told him no thanks. Unfortunate after 12 years they can't even offer something comparable to what new Bell customers are getting.

[struts2k]

So after some discussion with retentions the best they will offer is to put me on the Sask 55 plan. No free CID, no extra freebies for being a 12 year customer. I was polite and the L&R rep was firm in his denial. This was after I had notified them about the Bell small business plans for two lines being offered which are much better. When I told him Telus was offering me a lesser plan for a higher cost he said yes but that's the best he can do.

After taxes I would pay ~$15/month more on Telus than I would on Wind. So I told him no thanks. Unfortunate after 12 years they can't even offer something comparable to what new Bell customers are getting.

same situation here also, 13+ years..
even a basic small voice plan with cid/vm costs 27$ before tax,
a tiny 100MB data 10$ ( don't attempt to bargain even willing to be 'jailed' for 3 years)
37$...
HMP $40
that is a no-brainer decision for people commute mainly within the coverage.
actually, i will only use very little talk/text/data for the near future.

[cap6pac]

Not sure if this is SK55 deal that people are referring to, but this is what I got


500 anytime minutes
5 gb data
10 favourite numbers, nationwide
Unlimited text
Early nights/weeks 5pm
Voicemail

All for $55/month. CID is addtional $5.

Would not waive activation fee unless I bought the phones through Telus mobility and they shipped them out.

Chers

K

[southnam]

Just got off the phone again with L&R. The person who I was talking to said that I shouldn't actually wait and call back on the day my present contact expires in 6 weeks and I would have a better chance keeping all my freebies I presently have that I have been grandfathered with. Interesting. I never heard this. He started looking for things adn then said, "oh, you have just over a month left. You should wait to call back later. Just tel them you have been a long time client and wish to stay on a month to month if they just extend your credits.
I just switched over to a new torch so had to pick up a $20 1 Gb plan on top of my supertalk 10.

Just thought I would share it b/c I have never heard someone form L&R tell me to wait until the last day of my contract. Hope he wasn't just being lazy :razz:

[WalmartMartyr]

Just got off the phone with Retentions. Just signed a new 3yr deal and got an IPhone 4 32gb for $50 instore. So They charged me $25 for the hardware upgrade. I asked retentions to reverse it, he told me its IMPOSSIBLE to do anything for me.

I continued to tell him that Bell Mobility did it noproblem for my wife a month ago. Then continued to tell him how much trouble I have had with missinformation a month ago with retentions..... he reminded me, its IMPOSSIBLE and its a charge the store charges. If WE paid it, then WE would be paying the fee for you. ...................... NO SHAT!

I suggested he could give me a credit of $25 on my account to zero out the charge, he continued to lecture me and out of the blue, said, what i'll do is give you a credit, this one time only, and make notes on your account that will clearly state NEVER to do it again.

What a bunch of A-Holes!

BTW, I have the sask55 plus CID for $60ntax

[Blazinwheel]

So after reading everybodys deals on here i thought i would try and see what kind of deal they would offer me,i have been a customer with telus for 17 years in BC,my contract expired dec12/11.here is what they offered me.


35$ for Unlimited incoming local and outgoing local
Caller id
Voicemail 10
Unlimited texting


20$ for unlimited canadian calling


20$ for 1gb data or 6 gb data for 30$


I bought the 32 gb iphone 4s for 269$ on a 3 yr contract,he said we could see how the data was working for me and adjust the plan to the 6 gb if i was over the 1 gb after a 3 month review.he sent me the specifics of plan via a text message to my phone,said he had only internal email and would have to text,i just wanted ahard copy of plan from him after seeing how many people were told one thing on phone and when they went back to get deal that was offered it wasnt there any more.Overall im happy with the deal i got.

[engmsf]

same situation here also, 13+ years..
even a basic small voice plan with cid/vm costs 27$ before tax,
a tiny 100MB data 10$ ( don't attempt to bargain even willing to be 'jailed' for 3 years)
37$...
HMP $40
that is a no-brainer decision for people commute mainly within the coverage.
actually, i will only use very little talk/text/data for the near future.

I was with Telus for 12 years (since the Clearnet days) and felt none of what they were offering had much value. With needing to open 2 numbers, I notice the Wind HMP was back and it was really a no brainer. 2 unlimited plans for $75 per month (5 dollar discount with group deal), no porting fees and no setup fees.

Just watched an old 1946 classic called "It's a Wonderful Life". That is what being with the big 3 telco is like. You get cut and hack all year long with fees when you exceed the text and data usage. As long as I'm in the Wind zone, everything is unlimited. It is Christmas and now I found an angel in Wind HMP.

[Lenerdosy]

If anyone is interested in a Telus Plan .. I have one that I am trying to sell. Please see the details below:

Plan Details: ($55 + Taxes) / Month
- 450 Daytime Minutes
- 6 PM Local Nights & Weekends
- Unlimited Texting to Canada/US
- 3 GB Data
- Caller ID
- Call Waiting
- Voicemail
- No Contract Term
- No System Access Fee

This plan is on the new Telus HSPA/4G network and can be used with all smart phones. Also the plan does not have any contract term. This plan is billed on a monthly basis. Finally the best thing about this plan is that all the features mentioned above are included in the base plan so they never expire and there is no system access fee.

Please PM if you are interested and we can discuss the details.

Damn if I hadn't signed a contract 2 months ago and had seen this I would have hopped on this in a second.

[neha007]

I still have 6 months remaining on my 3yr Telus contract. Was thinking of cancelling out and switching to Wind also, but guess I will wait until the contract is up since I won't actually be saving anything from cancelling out.

Right now I am paying $40 for:
- 200 anytime Minutes
- Evenings and Weekends starting from 5:00
- 250 sent Text- Unlimated received
- Voicemail 3
- Caller ID

Have been with telus for over 7yrs (was a prepaid client before). What are the chances of getting a plan for cheaper which includes caller id + vm and unlimited text? Would not consider paying more for a plan.... Under $40 would be Ideal.

Figured if I switch to Wind, I would be getting even more then my current plan for $30+taxes...

[icon20]

One word. Mobilicity

[jrross]

Has anyone had any success upgrading a handset early?

[JuanExprales]

New offer I received:

Voice: $25
300 mins
6pm evenings
Unlimited family calling
Unlimited texting
Conference calling, call waiting, voice mail 3

Data: $30
6 GB

Add-ons: $0
Caller ID

So $55 for everything. Far inferior to the Sask 55 plan but I get free caller ID.

I have a feeling this is as far as I can push them, the lady said she was making an exception by offering free caller ID for the full 3 years. For a three year contract I'd pay about $600 more at Telus and I'd have to pay about $100 remaining on Wind Tab. On the plus side I get a subsidized phone.

So $700 and less features (minutes are the only ones that would matter) than Wind. On the plus side I get a cheaper phone and better reception.

Should I take this deal?

[905fcuk]

Hello all,

Ive got 2 Share 15 SKs available for TOR if anyone is interested. I just recently renewed both lines on my account, and will no longer be needing them since my employer will be providing me with a work phone. These plans are $25.65/month *after taxes*.

Anyway, details are as follows:

200 anytime minutes
Evenings/weekends free after 6pm
Unlimited Text/Picture/Video messages
CID/VM3/CW/CCF
30 Cdn LD minutes

Please message me if you are interested. Again, these plans are free and available for grabs. They do not come with hardware! Lmk.

[icevenom]

-- edited, mis calculated ;) --

[shutterbug]

that actually doesn't sound like a bad deal... 45$ for unlimited voice/data essentially... was that with contract?

Want to check your math??? Where do you get $45 from?

[icevenom]

I called telus to "cancel" and was forwarded to retentions. instead of trying to keep me from going by offering a deal, they mostly insulted the "other companies". Specifically WIND (in my case). I told him the thing that is affecting my choice is the price I pay... not the service as I am within the GTA and i get good reception wherever (wind actually sucks in my basement, my friend came over with his bold 9900).

He tried offering me some crappy 55$ plan, i think it was CID, VM, 200day min, free after 6, unlimited text, 500or1gb data?... which still adds to like 62$ (a bit pricey).

My current plan (month to month):
200anytime min, free after 6, unlimited text, 500gb data. (no vm or cid which is annoying)...

they also listed a 45$ plan:
50min, free after 6?, unlimited text i think, CID, VM, 500 or 1gb data... i wouldnt go over so thats more than enough. the 50 min is a bit annoying but im in the office during that time anyway.

I can get EITHER:
a) W/ Telus (and my current phone BB9700)
- 50min anytime
- unlimited after 6pm + wknds
- unlimited text
- VM, CID
- 500mb data
+ Better Reception
+ No roaming on my data if i leave town
45+tax = 50.85 x 12 = 610.20

b) W/ Wind (get a new phone, probably a BB9900) [holiday miracle plan]
- unlimited anytime
- unlimited text
- unlimited data
- VM, CID
+ Roaming Data
+ Phone wont work in my basement very well... (not THAT big a deal I guess...?)
40+tax= 45.20 x 12 = 542.40

note my current spending is 61x12=732$

as long as my spending is under 68$ i'm still saving by going wind it seems... (only way i see incurring costs is when i go on say a weekend trip... in which case i MAY use data (specifically BBM)..., out of zone wind calling is really long distance which is still cheaper than telus... so thats a wash or still a win in the WIND column).

i save 100-200$ moving from my current plan regardless. I need to make a choice... what does everyone else think here :) ? i was pretty annoyed that Telus after 10+ year customer they wont offer me any real deals.

[icevenom]

Want to check your math??? Where do you get $45 from?

LOL. thought I read 25$ voice. doh! ;) thanks for the correction.

[2k4accord]

Take it from some one who was with telus since 2003. With telus it is pretty much beg and beg until you get a nice enough rep that will give what you want.

If you can get a "deal" and free caller ID under $55 a month then that is the best you will get from Telus. It is a deal only because Telus coverage is a lot wider than new carrier like Wind.

In the end I left Telus because the rep told me that they cannot match Wind's HMP. Dont get me wrong i do believe them.

I went with Wind to give a new guy a chance to compete with the big 3s. Hopefully they will get a hint when more people decided to go with he new carriers and change their plan pricing.

[crbenne]

My fiancée's BB 8530 is pretty much toast, but she still has about 16 months left in her contract. Initially, Telus isn't really offering her anything; if she wants to get a new device at a discount, she'd have to pay out the remaining 16 mos. @ $10 per and then probably an admin fee, so roughly $195 (+ taxes).

Anyone been in a similar situation and can give advice? She's been with Telus for many years, probably 15+, I think at the very least they can waive the ECF?

[Sgt_Strider]

Does Telus allow you to share your data plan with tablets? Rogers doesn't do that for free and I believe it cost $10/device/month to add to my plan using data that I'm already paying for.

[zzqy78]

I'm one year into my 3 year contract, Got the plan below from retention last week:

25$ voice plan
- 300 min
- Unlimited text messaging
- Unlimited local calling after 6pm
- Voice mail 3
+
- 20$ 1g data
- 5$ caller id

Total = 25+20+5 = 50$ before tax

Is this a good plan?
I'm going to do a early upgrade and renew for another 3 years, is there any freebies I can ask for when I do the renewal?:razz:

Thanks.

[yvrwindsor]

I'm one year into my 3 year contract, Got the plan below from retention last week:

25$ voice plan
- 300 min
- Unlimited text messaging
- Unlimited local calling after 6pm
- Voice mail 3
+
- 20$ 1g data
- 5$ caller id

Total = 25+20+5 = 50$ before tax

Is this a good plan?
I'm going to do a early upgrade and renew for another 3 years, is there any freebies I can ask for when I do the renewal?:razz:

Thanks.

If you need the phone soon and looking at the expensive smartphone, you may want to renew tomorrow 'cause those phone prices may go up after Boxing Week.

[zzqy78]

If you need the phone soon and looking at the expensive smartphone, you may want to renew tomorrow 'cause those phone prices may go up after Boxing Week.

Thanks For the tip. I am waiting for Galaxy nexus to be available in Telus.

[DraGooN-]

I've been with telus about a decade and am coming off a plan with unlimited data. They are saying they cannot offer unlimited on the new plans and here's what they are offering instead:

$73 +tax (on my same promo plan)
per second billing
6GB data
unlimited txt
VM10
CID
5 pm E&W
200 Anytime mins
no family calling

$77 + tax
per min billing
6GB data
unlimited txt
VM3
CID
5pm E&W
200 Anytime
family calling
10 Favs

Or if i switch to Rogers
$75 + tax
200 daytime mins
E&W 6pm
My 10 Canada Wide
unlimited txt - incoming pics etc
who called / call mgr
$5 value pack - unlimited vm speech to txt, cid, cw, etc
6GB

Not sure i need the 6GB of data but would like to use vnc features from time to time. Do you guys think these are good deals? My heads starting to hurt from all the reading up i've done on it. :facepalm:

[struts2k]

I've been with telus about a decade and am coming off a plan with unlimited data. They are saying they cannot offer unlimited on the new plans and here's what they are offering instead:

$73 +tax (on my same promo plan)
per second billing
6GB data
unlimited txt
VM10
CID
5 pm E&W
200 Anytime mins
no family calling

$77 + tax
per min billing
6GB data
unlimited txt
VM3
CID
5pm E&W
200 Anytime
family calling
10 Favs

Or if i switch to Rogers
$75 + tax
200 daytime mins
E&W 6pm
My 10 Canada Wide
unlimited txt - incoming pics etc
who called / call mgr
$5 value pack - unlimited vm speech to txt, cid, cw, etc
6GB

Not sure i need the 6GB of data but would like to use vnc features from time to time. Do you guys think these are good deals? My heads starting to hurt from all the reading up i've done on it. :facepalm:

Same here, over a decade with Telus... I fixed my headaches by going to WIND.
$40 before tax, everything unlimited.
all-u-can-vnc ( not just from time to time, instead, all-the-time)

[mchuong]

$77 + tax
per min billing
6GB data
unlimited txt
VM3
CID
5pm E&W
200 Anytime
family calling
10 Favs



I got that exact same plan except my E&W is at 6pm. Also, I was able to negotiate my plan when they had the 'nationwide' promo so my 200 Anytime minutes are Canada-Wide as well as my E&W at 6pm. The price of the plan was originally $70, the rep gave me $180 credit which made the plan $65+tax per month. The rep also threw in CID for free.

They offered me about the same plan as yours for $12 cheaper and all my minutes are Canada-Wide, I might have gotten lucky but I guess it is possible to get the plan cheaper. He offered me this after I told him about the Sask 50 which he said he could not give me (I'm in Alberta).

Good Luck!

[DraGooN-]

Same here, over a decade with Telus... I fixed my headaches by going to WIND.
$40 before tax, everything unlimited.
all-u-can-vnc ( not just from time to time, instead, all-the-time)
I spend a fair amount of time in areas that are bordering the coverage zones otherwise i would seriously consider them. I will take a closer look though. $40 sounds a lot better than $77. Thanks


I got that exact same plan except my E&W is at 6pm. Also, I was able to negotiate my plan when they had the 'nationwide' promo so my 200 Anytime minutes are Canada-Wide as well as my E&W at 6pm. The price of the plan was originally $70, the rep gave me $180 credit which made the plan $65+tax per month. The rep also threw in CID for free.

They offered me about the same plan as yours for $12 cheaper and all my minutes are Canada-Wide, I might have gotten lucky but I guess it is possible to get the plan cheaper. He offered me this after I told him about the Sask 50 which he said he could not give me (I'm in Alberta).

Good Luck!
Good to know that better deals are available too bad i can't use the sask 50 plan as leverage! Thanks!

[struts2k]

I spend a fair amount of time in areas that are bordering the coverage zones otherwise i would seriously consider them. I will take a closer look though. $40 sounds a lot better than $77. Thanks


Good to know that better deals are available too bad i can't use the sask 50 plan as leverage! Thanks!

In that case, WIND may not be suitable for you due to the limited coverage and blind spots within the coverage.
WIND is not good for everyone.
However its network is expanding.

[aljavi]

I am Roger's customer, my 3 years contract will be finish the next month, Does anyone know how can I get a good deal with Telus, where do I have to call and if it's possible a retention plan. Thanks

[Jimboski]

I am Roger's customer, my 3 years contract will be finish the next month, Does anyone know how can I get a good deal with Telus, where do I have to call and if it's possible a retention plan. Thanks

This! I might be interested In going with Telus, POSSIBLY!

[LostInTruth]

Pesky clients ;)

[Tha_Doggg]

I am Roger's customer, my 3 years contract will be finish the next month, Does anyone know how can I get a good deal with Telus, where do I have to call and if it's possible a retention plan. Thanks


This! I might be interested In going with Telus, POSSIBLY!

Current clients are having a very hard time trying to squeeze anything out of Telus. Most they offer is the plan on the website and maybe called ID for free.

As a new client you can forget about getting anything besides what's on the website.

[tim-x]

Just got off the phone with retentions. Got what I'd consider an amazing plan.

3 year contract

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM3
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

$50 + tax

I was negotiating for my wife and the plan that the rep (Ivor) gave her was so great that I asked him if he could switch mine to it as well which he was more than happy to do. He said he appreciated just being straight forward with what I wanted and he was more than happy to do what he could. He was extremely pleasant to deal with, so much that I asked to speak to his supervisor so that I could say what a positive customer service experience it was.

Maybe people have gotten better deals with Telus than I have, maybe not, but I've signed 3 or 4 different contracts with Telus and each one has been easy and positive.

[Neil4Speed]

Just got off the phone with retentions. Got what I'd consider an amazing plan.

3 year contract

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM3
My Favourite 10 nationwide
5 gigs of data

$50 + tax
Maybe people have gotten better deals with Telus than I have, maybe not, but I've signed 3 or 4 different contracts with Telus and each one has been easy and positive.

That does seem like a great deal!

Hey Guys,

So I have been trying to negotiate something out for my parents who were paying an exorbinant amount on their cell phone plan. I managed to get them to give me this plan for my parents two phones.

Voice 25 - 300Anytime, 6PM EW, VM, CI, Text Messaging. For $25, which I thought to be pretty good. My mom picked out the Xperia Ray as her phone. There is an option to add on Data for $10 for 100meg, $20 for 1 Gig, and $30 for 6GB.

The problem lies for my dad, who wanted a phone with a bigger screen as his vision isn't the best. Unfortuantely anything with a bigger screen required $50 minimum which would require the 6gb of Data which is obviously complete overkill for him.

Have any of you had any experience waiving the $50 plan minimum for some of the bigger screen phones ie. Galaxy SII, HTC Amaze, HTC Desire etc.

[lindsey007]

Just got off the phone with retentions. Got what I'd consider an amazing plan.

3 year contract

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM3
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

$50 + tax

I was negotiating for my wife and the plan that the rep (Ivor) gave her was so great that I asked him if he could switch mine to it as well which he was more than happy to do. He said he appreciated just being straight forward with what I wanted and he was more than happy to do what he could. He was extremely pleasant to deal with, so much that I asked to speak to his supervisor so that I could say what a positive customer service experience it was.

Maybe people have gotten better deals with Telus than I have, maybe not, but I've signed 3 or 4 different contracts with Telus and each one has been easy and positive.

what number did you call to get this plan? does it work on an iphone?

[prynce_qt]

For those out of province that got the SK50/55 plans, how long have you've been with Telus? Do you still have months remaining on current contract?

I've called back a few times now and each rep just reads the notes the previous reps said.

[TurboTronix]

Even after my contract ends they manage to pull magic tricks. My contract ended on Dec 22nd, I called 30 days to let them know I am cancelling, I was assured that all I have to do is go to the other service provider between Dec 22nd and Jan 07 and once my cell number is moved the plan will be canceled. So that was exactly what I did and guess what I was hammered. Today I get a bill which is double any monthly bill I had with Telus. They managed to charge me for this month and they removed all my credits hence making my bill the most it can be.

I call them and they claim I never gave them 30 days notice, even though they do claim I called them and spoke about canceling. Also my Rogers contract started on Jan 07 with that same number proof that the number was no longer with them. As you can see they are trying to make me look like a fool and lie about the facts. I am now trying to find out if I am entitled to the recorded conversation since this might escalate to lawyers...

Once again STAY AWAY FROM TELUS!!!!

[neha007]

As I have 6 months remaining on my 3yr contract, the early upgrade fee is $30. So I were to leave Telus now the cost would be $30+50=$80?
Just wondering what other charges there might be (ie. Would it only be my current monthly bill or will there be other charges?)

[mgbdragon]

I called telus to "cancel" and was forwarded to retentions. instead of trying to keep me from going by offering a deal, they mostly insulted the "other companies". Specifically WIND (in my case). I told him the thing that is affecting my choice is the price I pay... not the service as I am within the GTA and i get good reception wherever (wind actually sucks in my basement, my friend came over with his bold 9900).

He tried offering me some crappy 55$ plan, i think it was CID, VM, 200day min, free after 6, unlimited text, 500or1gb data?... which still adds to like 62$ (a bit pricey).

My current plan (month to month):
200anytime min, free after 6, unlimited text, 500gb data. (no vm or cid which is annoying)...

they also listed a 45$ plan:
50min, free after 6?, unlimited text i think, CID, VM, 500 or 1gb data... i wouldnt go over so thats more than enough. the 50 min is a bit annoying but im in the office during that time anyway.

I can get EITHER:
a) W/ Telus (and my current phone BB9700)
- 50min anytime
- unlimited after 6pm + wknds
- unlimited text
- VM, CID
- 500mb data
+ Better Reception
+ No roaming on my data if i leave town
45+tax = 50.85 x 12 = 610.20

b) W/ Wind (get a new phone, probably a BB9900) [holiday miracle plan]
- unlimited anytime
- unlimited text
- unlimited data
- VM, CID
+ Roaming Data
+ Phone wont work in my basement very well... (not THAT big a deal I guess...?)
40+tax= 45.20 x 12 = 542.40

note my current spending is 61x12=732$

as long as my spending is under 68$ i'm still saving by going wind it seems... (only way i see incurring costs is when i go on say a weekend trip... in which case i MAY use data (specifically BBM)..., out of zone wind calling is really long distance which is still cheaper than telus... so thats a wash or still a win in the WIND column).

i save 100-200$ moving from my current plan regardless. I need to make a choice... what does everyone else think here :) ? i was pretty annoyed that Telus after 10+ year customer they wont offer me any real deals.

If you don't go out of town much, switch to WIND. I would try calling retentions again to get another rep. That Telus plan is pretty craptabulous!

[galactic_sniper]

Here is what I was offered by Telus today for $55:

Business Shared Combo 55

300 Mins (600 shared) including Long Distance to Canada/US
6GB of Data (12GB Shared)
250 Local Incoming Minutes
Unlimited Evenings from 6PM
250 Text Messages with Unlimited Incoming
VoiceMail 10, CallerID, Call Waiting


The plans costs $55/month and is for 3 years. The rep said they would add a $350 credit for each line for buying a new smartphone. He is calling me back tomorrow to see if I can get the Google Nexus.

This plan seems like a good price and the only draw back for me is not having unlimited text messages.

Any thoughts? Is this a good deal?

[JuanExprales]

Here is what I was offered by Telus today for $55:

Business Shared Combo 55

300 Mins (600 shared) including Long Distance to Canada/US
6GB of Data (12GB Shared)
250 Local Incoming Minutes
Unlimited Evenings from 6PM
250 Text Messages with Unlimited Incoming
VoiceMail 10, CallerID, Call Waiting


The plans costs $55/month and is for 3 years. The rep said they would add a $350 credit for each line for buying a new smartphone. He is calling me back tomorrow to see if I can get the Google Nexus.

This plan seems like a good price and the only draw back for me is not having unlimited text messages.

Any thoughts? Is this a good deal?

If you're going for two lines, Bell was offering small business plans for $57 each line which offered very similar features except 350 mins, 1000 incoming mins, unlimited texting.

And a $100 one time credit for porting in if you signed a three year contract (meaning you'd get a subsidized phone as well). I am not sure if those plans are still available but if they are you can probably try to wrangle more from Telus.

[galactic_sniper]

If you're going for two lines, Bell was offering small business plans for $57 each line which offered very similar features except 350 mins, 1000 incoming mins, unlimited texting.

And a $100 one time credit for porting in if you signed a three year contract (meaning you'd get a subsidized phone as well). I am not sure if those plans are still available but if they are you can probably try to wrangle more from Telus.

Good to know. I will mention that tomorrow and see if they sweeten it! I really could use unlimited texting...As it stands it the Telus plan works out to about $45/month with the discount applied which is pretty good ($55*36 -$350)/36 = $45.28/month.

[redd]

Just got off the phone with retentions. Got what I'd consider an amazing plan.

3 year contract

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM3
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

$50 + tax

I was negotiating for my wife and the plan that the rep (Ivor) gave her was so great that I asked him if he could switch mine to it as well which he was more than happy to do. He said he appreciated just being straight forward with what I wanted and he was more than happy to do what he could. He was extremely pleasant to deal with, so much that I asked to speak to his supervisor so that I could say what a positive customer service experience it was.

Maybe people have gotten better deals with Telus than I have, maybe not, but I've signed 3 or 4 different contracts with Telus and each one has been easy and positive.
This plan is insane, I'm going to try to quote it right now and see how I do.

[redd]

This plan is insane, I'm going to try to quote it right now and see how I do.

Ouch, not even close. I tried two different retention agents and they wouldn't budge on the plans they're offering me.

First agent offered:
- 300 anytime
- 6gb data
- 6pm evening & wknds
- Unltd msging
- Caller ID & VM 3
$60/mo (before tax)

Second offer was:
- 200 anytime
- 10 favs nationwide
- 5gb data
- 5 pm evening & wknds
- Unltd msging
- Caller ID & VM 3
$60/mo (before tax)

I hate how they know who you've spoken to! You can't keep calling and hoping to get an agent in a good mood because they'll know if you're doing it. I might try one more time tomorrow, I'm seriously considering moving to Wind if they don't lower my monthly rate. Also, don't say that you have a friend with Telus getting "such and such," they'll call your bluff and ask for their number :lol:.

[redd]

I am Roger's customer, my 3 years contract will be finish the next month, Does anyone know how can I get a good deal with Telus, where do I have to call and if it's possible a retention plan. Thanks

I don't think Telus is any different than Rogers in this regard. They don't care if you're moving from carrier to carrier, you can't even get to the retention department if you aren't an existing customer. This means that the only plans available to you are the stock ones.

[galactic_sniper]

Here is what I was offered by Telus today for $55:

Business Shared Combo 55

300 Mins (600 shared) including Long Distance to Canada/US
6GB of Data (12GB Shared)
250 Local Incoming Minutes
Unlimited Evenings from 6PM
250 Text Messages with Unlimited Incoming
VoiceMail 10, CallerID, Call Waiting


The plans costs $55/month and is for 3 years. The rep said they would add a $350 credit for each line for buying a new smartphone. He is calling me back tomorrow to see if I can get the Google Nexus.

This plan seems like a good price and the only draw back for me is not having unlimited text messages.

Any thoughts? Is this a good deal?

I forgot to mention that this was a new activation deal and not a retention deal. Seems it is the best I can find right now.

[Sgt_Strider]

I forgot to mention that this was a new activation deal and not a retention deal. Seems it is the best I can find right now.

Wow, that's a pretty good deal. 250 texts isn't a lot, but I don't know who text a lot these days given all of those text apps that are available. What does sharing mean? Can 1 person theoretically use more than his 6GB of data, but will end up using part of the quota for the other line? You mean $55 per line right? Besides tethering, will I need to pay Telus extra to use an iPad 2 3G with the plan or I'll pay to an additional $10/month to access data?

[Sgt_Strider]

Also, does Telus offer any discounts for having the other Telus services with them? A long time ago, I think they gave my dad a $5/month discount for having internet and a landline with them.

Assuming that the above plan mentioned by the previous poster is true, I might switch back to Telus and I can give my current Rogers plan to my youngest brother. I'm already using Telus internet, TV, and landline at the moment. I wouldn't mind getting two business lines with them (yes, I can even provide a legitimate SB information if required) if the terms are good and I get another monthly discount for using all of their services.

[Globedeal]

I negotiated the plan below in November. I took me about 4 or 5 tries. I guess I wore out one of the reps :lol:

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM10
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

$55 + tax

PS I love the Galaxy S2x except the battery.;)

[actng]

I negotiated the plan below in November. I took me about 4 or 5 tries. I guess I wore out one of the reps :lol:

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM10
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

$55 + tax

PS I love the Galaxy S2x except the battery.;)


that is just the SASK55 plan... for $55... with caller ID included is the only extra you managed??

[Globedeal]

that is just the sask55 plan... For $55... With caller id included is the only extra you managed??

vm10

[galactic_sniper]

Wow, that's a pretty good deal. 250 texts isn't a lot, but I don't know who text a lot these days given all of those text apps that are available. What does sharing mean? Can 1 person theoretically use more than his 6GB of data, but will end up using part of the quota for the other line? You mean $55 per line right? Besides tethering, will I need to pay Telus extra to use an iPad 2 3G with the plan or I'll pay to an additional $10/month to access data?

Sharing means both lines can use up to 12GB between them (e.g. one line can use 8GB and the other 4GB) Same applies to the minutes, there is a total of 600 minutes between the two lines.

Yes the cost will be $55/line so $110 for both.

I believe tethering is allowed on this plan but I think you would have to pay the$10/month for another device. I didn't ask about that but I will when I talk to them again.

[galactic_sniper]

Also, does Telus offer any discounts for having the other Telus services with them? A long time ago, I think they gave my dad a $5/month discount for having internet and a landline with them.

Assuming that the above plan mentioned by the previous poster is true, I might switch back to Telus and I can give my current Rogers plan to my youngest brother. I'm already using Telus internet, TV, and landline at the moment. I wouldn't mind getting two business lines with them (yes, I can even provide a legitimate SB information if required) if the terms are good and I get another monthly discount for using all of their services.

I believe they keep their Mobility side separate so there is no additional savings for having TV/Internet/Home Phone with them. I also have those services but didn't get offered any other savings other than getting a decent deal without needing to go through retentions.

To get the deal above call Telus at: 1-888-692-8888. I think this is a different department than what you would get by calling their local number.

[Soulsaber]

I forgot to mention that this was a new activation deal and not a retention deal. Seems it is the best I can find right now.

Really for a new activation? How did you manage that? I thought it wasn't possible to get anything unless you're already a customer.

[galactic_sniper]

Really for a new activation? How did you manage that? I thought it wasn't possible to get anything unless you're already a customer.

I just asked what plans they had that would come in around $50/month. And they offered that straight up. Didn't get them to try and match another company yet. The $350 discount was added the second time I called in which makes it a good deal.

[Soulsaber]

I just asked what plans they had that would come in around $50/month. And they offered that straight up. Didn't get them to try and match another company yet. The $350 discount was added the second time I called in which makes it a good deal.

Wow that's really amazing. So you just called that number you mentioned above? Did you say something about having a business, since the plan is apparently for business? I could definitely use something like that for work.

[galactic_sniper]

Wow that's really amazing. So you just called that number you mentioned above? Did you say something about having a business, since the plan is apparently for business? I could definitely use something like that for work.

The rep was originally offering a different plan and then asked if I had a business. After that they offered the plan.

Bell has a similar plan for 57/month that includes unlimited texting and 1000 incoming minutes. But they won't offer me the $350/credit per line for porting my number over as I am with Solo mobile who is affiliated with them.

[Soulsaber]

The rep was originally offering a different plan and then asked if I had a business. After that they offered the plan.

Bell has a similar plan for 57/month that includes unlimited texting and 1000 incoming minutes. But they won't offer me the $350/credit per line for porting my number over as I am with Solo mobile who is affiliated with them.

Thanks for the info. I'll try to attempt to get this plan and the credit for porting over and report back.

[galactic_sniper]

Telus was willing to match Bell's $57 plan and then add a 100 minutes of long distance but then they wouldn't give the porting credit of 350.

I think it is still better to go with the Telus Shared Business Combo 55 and the $350 credit per line. Only downside is only 250 text messages but as another poster mentioned there are texting apps that can be used instead.

[neha007]

As I have 6 months remaining on my 3yr contract, the early upgrade fee is $30. So I were to leave Telus now the cost would be $120?
Just wondering what other charges there might be (ie. Would it only be my current monthly bill or will there be other charges?)

If I still consider to leave before my contract ends, what steps are required? Sorry, this is the first time I would be doing this since I have been with telus for about 9yrs and would like to port my number to a different provider

Or: If I wait for my contact to end, how would porting my number to a different provider work?
I mean my contract ends on Jul 22, 2012 and the bill date is on the 27th of each month). If I am to port and require to give Telus 30 days notice, would I need to call in on June 26 or so?

[hauton]

The rep was originally offering a different plan and then asked if I had a business. After that they offered the plan.

Bell has a similar plan for 57/month that includes unlimited texting and 1000 incoming minutes. But they won't offer me the $350/credit per line for porting my number over as I am with Solo mobile who is affiliated with them.
Did you have to provide any proof of your business?

[livingskiessaskatoon]

Just renewed for 24 months:

350 daytime mins
10 nationwide favourite numbers talk and text
6pm eves/weekends
voicemail 10
unlimited canada wide messaging
Caller ID
1 gig data
free iPhone 3gs
$50 month

The first rep I spoke too was downright scary, and told me flat out I couldn't keep all my complimentary add ons even by renewing. She would only give me one and it was caller id. Since I needed to change my plan from BB social to one with data, she wasn't offering anything not available to anyone on the website. Pretty disheartened by that conversation I called the next day to ask how much notice was required for cancellation of contract and was put through to the best rep ever. It is ALL in who you talk to.

[Soulsaber]

Did you have to provide any proof of your business?

No need for proof. They didn't even ask for a company name. I switched to that business plan without any hassle, signed up 2 new lines under my dad's consumer account, and the rep just said it's easier to just change it into a business account rather than opening a new one.

[dealguy1]

That's a great plan - would love to get something like that. I've been with Telus for almost 10 years, and was really close to cancelling my contract this weekend and moving to Wind for their $40 unlimited everything plan. However, I have 10 months left on my contract and the $200 cancellation fee was a bit too much to bite the bullet now. I did call in to Telus a few times to ask about the specifics of cancelling a contract, and was never offered anything close to what you got. Best I got was the Saskatchewan $55 plan, but with no freebies.




Just renewed for 24 months:

350 daytime mins
10 nationwide favourite numbers talk and text
6pm eves/weekends
voicemail 10
unlimited canada wide messaging
Caller ID
1 gig data
free iPhone 3gs
$50 month

The first rep I spoke too was downright scary, and told me flat out I couldn't keep all my complimentary add ons even by renewing. She would only give me one and it was caller id. Since I needed to change my plan from BB social to one with data, she wasn't offering anything not available to anyone on the website. Pretty disheartened by that conversation I called the next day to ask how much notice was required for cancellation of contract and was put through to the best rep ever. It is ALL in who you talk to.

[adammark]

I'm currently with Rogers, and have been very happy with them for over 10 years...

I was visited by a telus rep who is offering the following:

$400 invoice credit for each line ported to Telus

$57.40/Month per line, we'll be transferring our 2 lines

350min/line (700 shared)
1000 incoming
Free National calls between lines
Called ID, VM10, conf, FWd, Unlimited Text
6gb Data per line

This is based on us having a business account

Is anybody aware of a better plan? Anything where the mins can be National, or have at least 100 mins of CDN ld?

[galactic_sniper]

I'm currently with Rogers, and have been very happy with them for over 10 years...

I was visited by a telus rep who is offering the following:

$400 invoice credit for each line ported to Telus

$57.40/Month per line, we'll be transferring our 2 lines

350min/line (700 shared)
1000 incoming
Free National calls between lines
Called ID, VM10, conf, FWd, Unlimited Text
6gb Data per line

This is based on us having a business account

Is anybody aware of a better plan? Anything where the mins can be National, or have at least 100 mins of CDN ld?

That is a very good deal and it is similar to the Telus Shared combo 55 plan (differences being):
300 min/line (Long Distance Included in minutes)
250 incoming minutes
250 outgoing text messages
Bonus: $350 port credit

I had a Telus Rep offer me a similar deal which basically matches Bell's $57 offer, but he couldn't gaurantee me the porting credit, if he had I would have went with it. In that offer, he as willing to give me 100 minutes of Long distance.

For me personally, the deal you were offered would work better as I don't do much Long Distance calling but I would rather have unlimited incoming and text messages. Can you PM me the Telus rep's contact information? I am going to be going ahead with a plan in the next day or two.

[galactic_sniper]

I am now signed up with Telus! I ended up getting offered the Promo Combo 57 Business Share Plan for 2 lines with a $160 port in credit per line. First time I was offered this plan there was no port in credit.

Combo 57 Plan ($57/line)
350 shareable minutes (700 total shareable)
1000 local incoming (non-shareable)
100 Long Distance minutes (non-shareable)
6GB of Data (shareable 12GB total)
Unlimited calling between phone lines
6PM evening/weekends
Unlimted Texting
Caller ID, VM10, CW, Conference Calling
Waived access fee

[Edeniade]

Hi! I've been with Telus for almost 7 years & have managed to retain the same plan since day 1. My current contract expires March 1 and, now that I have a smartphone, I'm desperate for some data in my plan. Adding it on would be exorbitant, but nevertheless this is my current plan:

"Talk to Me 25" (remember that one?)
includes VM
1000 n/w
150 DT
100 long distance minutes
+ $7 cid (insane)
+ $5 250 texts
= $44.85/mo before tax

Texting and data is more of a priority for me now, however I still want to maintain minutes - particularly a few long distance minutes as I have family outside of Canada - for a potential new contract. Let's be honest, I'm only considering a new contract because that Samsung Galaxy S II X is calling to me...

I called Telus last night & was transferred to their retentions, whom offered me the 2 following options:

150 DT
unlimited n/w (6pm)
VM, conf, unlimited text (but no mention of caller ID!)
1gb data
$50/mo

or

200 DT
unlimited n/w (6pm)
VM, conf, unlimited text
500mb data
$50/mo

I'm not really satisfied by either of these deals, but in Montreal I don't have much choice outside of the big 3. Are the above 2 deals just the tip of what they're able to give me, or am I SOL?

[B166ER]

Just got off the phone with retentions. Got what I'd consider an amazing plan.

3 year contract

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM3
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

$50 + tax

I was negotiating for my wife and the plan that the rep (Ivor) gave her was so great that I asked him if he could switch mine to it as well which he was more than happy to do. He said he appreciated just being straight forward with what I wanted and he was more than happy to do what he could. He was extremely pleasant to deal with, so much that I asked to speak to his supervisor so that I could say what a positive customer service experience it was.

Maybe people have gotten better deals with Telus than I have, maybe not, but I've signed 3 or 4 different contracts with Telus and each one has been easy and positive.

Retentions offered me this package right of the bat, except that they didn't want to include the caller ID. I added it for 5$. On my invoice this plan is called Student 50 (étudiant 50). It's on a 3 years contract of course.

[jessicacha]

hi, I want to get a new phone on 3yr, and I was wondering if this is possible.

at first I was going to get the
clear choice 20(50mins,6pm EEW,unltd family national) + 30$ 6GB data + 5$(telus family/friends promo incl. CallerID, 10VM, unltd msg in/out) =$55+tax. I don't think telus has any other fees on top of that ..unlike Rogers' stupid GRRF right?

anyways.. I actually don't need THAT MUCH data (6GB) and I'm also going from a $20 corporate plan (no data +grrf+tax comes to around $25/mth)..
so jumping from $25 to $62/mth is a huge deal...

so I was thinking..
can I get the
clear choice voice $35 +$10 (100mb)data flex +$5 CM/CID/MMS package = $50/mth and then afterwards go down to a $20 plan?
The only reason I need the plan to be $50 is because I want to get a smartphone and they require $50+ plan. but can I get a $50 plan when I buy the phone, and then change to $20 plan later and go down to $35/mth plan? Will I be penalized in any way if I do this?

[cleanvibe]

Hi,

Can you guys please look at this current plan with Telus (contract expires October 30, 2013) and suggest some better plan that I should ask for with retentions, as I find this current plan way too expensive, and I need to do a hardware upgrade for one of the phones now.

Line 1: Rate plan (Share 30)

- Mobile to Mobile
- LD minutes pooling PCS
- Conference calling
- Call forward
- call waiting
- air minute pooling
- outbound call display
- 30 LD mins - free 3 yrs
- CLID - free 3 yrs
- free incoming minutes
- international calling on
- international roaming
- local fav # (discounted $5 - 3 yrs)
- msg250 - free 3 yrs
- US Roam Air @ $0.95
- US Roam Toll @ 0.50 CDN
- voice mail 10
- Blackberry data add-on $25 (500MB of data)

Total for line 1: $88.70/month before tax


Line 2: Rate plan (Share 40)

- Same as above features for line 1, but no data, only blackberry email and IM $15/month

Total for line 2: $75.70/month before tax

Total for both lines per month= $164.40 ! :(


**Please suggest some alternative plans with Telus**

Thanks

[hockey98]

I've been offered the following deal from telus for $58 + tax

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM3
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

what do you guys think? they wouldn't budge to give caller id for free, otherwise it would only be $50 + tax

[dmxlite]

The only reason I need the plan to be $50 is because I want to get a smartphone and they require $50+ plan. but can I get a $50 plan when I buy the phone, and then change to $20 plan later and go down to $35/mth plan? Will I be penalized in any way if I do this?

Yes you can do this, and yes you will get charged a fee for it.

[dmxlite]

The problem lies for my dad, who wanted a phone with a bigger screen as his vision isn't the best. Unfortuantely anything with a bigger screen required $50 minimum which would require the 6gb of Data which is obviously complete overkill for him.

Have any of you had any experience waiving the $50 plan minimum for some of the bigger screen phones ie. Galaxy SII, HTC Amaze, HTC Desire etc.

You can still get those phones, but you will not get the promo pricing. For example, the Galaxy S2X is
No term - $599.99
1 year term - $549.99
2 year term - $499.99
3 year term - $299.99
3 year term with $50/month minimum - $99.99

[HungJai]

I was just offered

55+tax

300 Anytime Mins
Free after 6pm wk/wkends
Unlimited Canadian Text
6gigs
C-ID, VM3, CC, CW

oh and plus $25 for Hardware (Sim Card) or do it over the phone and wait 3-5 business days for FREE.

Good Bad Ugly?

[khayes]

My previous rentention expired last week... it was 200 min, unltd nights and weekends, unltd text, call id, voicemail 3, 500 megs data for $56.xx a month. That was from 3 years ago.

I've since got an unlocked BB Torch, so no need for a phone or contract. Called 611, asked how much notice was req to cancel as I was shopping around- got put through to retentions.

Got 300 daytime min,
unltd evenings and weekends starting at 5pm
unltd North America texts
1 gb data
Call ID, VM 10
No contract- just the 30 days notice to cancel
$45.75+tax

Figured that was good enough to agree to

[dmxlite]

I was just offered

55+tax

300 Anytime Mins
Free after 6pm wk/wkends
Unlimited Canadian Text
6gigs
C-ID, VM3, CC, CW

oh and plus $25 for Hardware (Sim Card) or do it over the phone and wait 3-5 business days for FREE.

Good Bad Ugly?

Where are you located?
That's the voice 25 from Sask, plus the $30 6gb add on and CID thrown in. It's what I got (I'm in BC) and pretty good if you're not in Sask, but if you are, then it's no different than getting what's on their website. The best is the other Sask plan, but this is good compared to their other $25 offerings.

[kaps76]

My previous rentention expired last week... it was 200 min, unltd nights and weekends, unltd text, call id, voicemail 3, 500 megs data for $56.xx a month. That was from 3 years ago.

I've since got an unlocked BB Torch, so no need for a phone or contract. Called 611, asked how much notice was req to cancel as I was shopping around- got put through to retentions.

Got 300 daytime min,
unltd evenings and weekends starting at 5pm
unltd North America texts
1 gb data
Call ID, VM 10
No contract- just the 30 days notice to cancel
$45.75+tax

Figured that was good enough to agree to

Got offered almost the same thing with 36 months contract though. Choose Fav 5 or unlimited text messages.

[HungJai]

Where are you located?
That's the voice 25 from Sask, plus the $30 6gb add on and CID thrown in. It's what I got (I'm in BC) and pretty good if you're not in Sask, but if you are, then it's no different than getting what's on their website. The best is the other Sask plan, but this is good compared to their other $25 offerings.

Oh, I'm from Toronto...I guess the Rep just found any plan she could use...

I'm going to try and get more :D

[Feudal]

Yes you can do this, and yes you will get charged a fee for it.

I'm thinking about doing a similar thing. How much will the fee be approximately? Some of the phones I want require a $50/month plan so how do you go about changing your plan soon after you have the phone?

[Jimboski]

I'm thinking about doing a similar thing. How much will the fee be approximately? Some of the phones I want require a $50/month plan so how do you go about changing your plan soon after you have the phone?

Let's say you implemented the $50 data plan or whatever today.. You can change It right now but It won't take effect till next month because you already paid for the first month..

As for cancellation fee on the data contract; I'm not sure as different carriers have different prices.

Rogers Is like $100 but I think the new policy they have increased It but not entirely sure..

[arrush]

Looks like Telus is doing a lot more to retain their customers then Rogers these days. I'm on the fence about switching and was wondering if anyone could comment on their service in Calgary? Any issues with dropped calls?

[boyoflondon]

^^ Not worth it at all. Considering you have no DATA included there, that price is a total rip!

Try to get the 2 sask 50/55 plans and you will have much more and pay less.

[sinnacle]

I know it's 4 months before a HUP but has anyone been able to renew their plan/get a hardware upgrade before the four months? 13 months left on my contract here.

[NAFTAGO]

Hi,
I've been with Telus for 6 yrs plus so I got this deal and don't know if it really counts but this it what I just got; I actually signed for a 3 yr contract since I think it will be O.k by then:

300mins
Eve & Wknd @6
VM10 ( I have it as legacy) honestly VM3 would be fine.
CID and Inlimited messaging (text and MMS)
Free Telus to to Telus; (in network they call it I think)
Free Incoming
$25 no SAF + 911fee
It comes to under $29 all in.

Suggestions:
I negotiated the PLAN!, then for the phone I went for Samsung ACE (Not the phone I want but I can keep it as a backup) a $0 on a 3yr plan WITH NO DATA I think theu just assume that you wont' use the phone that much and they will be OK (those reps act as if it was their own network) Tomorrow I will buy a Nexus one online for $350 and upon arrival will add the 6GB for $30 and will be getting an amazing plan WITH data for 25+30=55+Tax. The best thing is that I can add the data plan as I see fit ( even if I desconnect one month I will save $30 plus taxes! I know that Telus says that its an offer that will expire but as things are, this offer will be "for a limited time" during all 2012!

Again: Shop for the PLAN! If you tell them that you want an Iphone they will immediately put a $55 or $60 sign on your face/voice (which coincidentally its the Current ARPU for the big three) you tell them that you want a "lower end phone and they will treat you differently. Go for the plan, not for the phone!
If you can't buy an iphone or simmilar outright, you just can't afford it. I doubt it will last you 3 yrs. I personally go for 3 yrs if they offer me something good, otherwise get a 2 yr con or if you call your customer service, then say "Cancell" and if they don't offer you something good after 3-4 calls, just wait another month or move to the competition! It took three calls to get this deal.
Good Luck!
Did I say: Shop for the PLAN, not for the phone enough times???
A good 4" Androiud phone goes for $350-400 I won't jump of joy if I drop it in the toilet, but it won't kill me to get another one; the story with an iphone its different. It would kill me for a month to spend another $600, I just can't afford it. If you do, go for it.

[dmxlite]

I'm thinking about doing a similar thing. How much will the fee be approximately? Some of the phones I want require a $50/month plan so how do you go about changing your plan soon after you have the phone?

The phones do not require you to get the $50/month, they say that to push to get it. You just don't get the promo pricing if you don't hit that $50 mark. For example, the Galaxy Nexus is $650 with no contract. If you buy it on a 3 year contract with less than $50/month combined rate, you get $350 discount making the phone $300. For a 3 year term on a combined $50/month rate plan, you get a discount of $550, which makes the phone $100 (as advertised). This information is available on the website, and you can access the offers (except L&R ones) available to you on your account at the Telus Mobility website.

If you get a plan that has data seperate from the voice, then you may be able to cut that out by yourself online, or by calling in. If you have a plan that bundles data in (like the Sask plan), then you will have to change your plan completely. You can do this online, but you'll want to call in if you want L&R offers.

By bringing down your plan to less than $50 by cutting out features like data, you pay half the remaining device balance. Using the Galaxy Nexus example, if you immediately drop your plan to less than $50, you pay back half of $550 = $275. You do it after a month or two, you'll pay back less. I don't remember if there is an addtional "admin" fee.


Let's say you implemented the $50 data plan or whatever today.. You can change It right now but It won't take effect till next month because you already paid for the first month..

As for cancellation fee on the data contract; I'm not sure as different carriers have different prices.

Rogers Is like $100 but I think the new policy they have increased It but not entirely sure..

I believe it take effect within a day. Telus will pro-rate the charges. Rogers has implemented a similar policy as the one Telus has, which brings it in line with what they do in Quebec, plus the admin fee.

[hockey98]

Actually got it down to $56 and signed for 3 years


I've been offered the following deal from telus for $58 + tax

500 anytime minutes
Evenings and Weekends @ 5
Caller ID, conferencing, forwarding, waiting
VM3
Unlimited text/picture/voice messaging
My Favourite 10 nationwide
5 gigs of data

what do you guys think? they wouldn't budge to give caller id for free, otherwise it would only be $50 + tax

[Aggy]

Actually got it down to $56 and signed for 3 years

That's a pretty good deal. Glad to see Telus bouncing back after a bad stretch of retention deals.

[phyther]

Hi, I posted this in the Cellphone section but would like to get some opinion/feedback from here as well.

I have access to a Telus corporate plan for $50, for iPhone 4S (or Galaxy Nexus), which includes the following:

Voicemail 25
Caller ID
Conference Calling
Call Waiting
Call Forwarding
Unlimited Canadian Text Messaging (Incoming and Outgoing)
Included Voice Minutes Up to 300 Minutes
Unlimited Evenings and Weekend Minutes (6pm to 7am)
Email & Web Browsing 6GB - Includes tethering

All of this is when signing up for a 3 yr contract, and includes a $150 new signup bill credit.

I'm currently on Fido but don't have a smartphone just a regular cellphone/plan.

Is this a good plan? I haven't used Telus ever so any feedback about this plan and/or Telus would be greatly appreciated. I'm in Mississauga if it matters.

Thanks

[cryptobrian]

It's a good deal! I signed up to the same plan and got an iPhone 4s for free as well.


Hi, I posted this in the Cellphone section but would like to get some opinion/feedback from here as well.

I have access to a Telus corporate plan for $50, for iPhone 4S (or Galaxy Nexus), which includes the following:

Voicemail 25
Caller ID
Conference Calling
Call Waiting
Call Forwarding
Unlimited Canadian Text Messaging (Incoming and Outgoing)
Included Voice Minutes Up to 300 Minutes
Unlimited Evenings and Weekend Minutes (6pm to 7am)
Email & Web Browsing 6GB - Includes tethering

All of this is when signing up for a 3 yr contract, and includes a $150 new signup bill credit.

I'm currently on Fido but don't have a smartphone just a regular cellphone/plan.

Is this a good plan? I haven't used Telus ever so any feedback about this plan and/or Telus would be greatly appreciated. I'm in Mississauga if it matters.

Thanks

[actng]

voicemail is so useless. no one ever leaves a voicemail anymore.

[Jimboski]

voicemail is so useless. no one ever leaves a voicemail anymore.

How do you even set up Voicemail? I have It but never use It LOL.

[holmes79]

Hi, I posted this in the Cellphone section but would like to get some opinion/feedback from here as well.

I have access to a Telus corporate plan for $50, for iPhone 4S (or Galaxy Nexus), which includes the following:

Voicemail 25
Caller ID
Conference Calling
Call Waiting
Call Forwarding
Unlimited Canadian Text Messaging (Incoming and Outgoing)
Included Voice Minutes Up to 300 Minutes
Unlimited Evenings and Weekend Minutes (6pm to 7am)
Email & Web Browsing 6GB - Includes tethering

All of this is when signing up for a 3 yr contract, and includes a $150 new signup bill credit.

I'm currently on Fido but don't have a smartphone just a regular cellphone/plan.

Is this a good plan? I haven't used Telus ever so any feedback about this plan and/or Telus would be greatly appreciated. I'm in Mississauga if it matters.

Thanks
What number did you call for a corporate plan? I am looking for a corporate plan through federal gov't but the once I've seen are no better (until now) than what is offered through retentions.

[phyther]

What number did you call for a corporate plan? I am looking for a corporate plan through federal gov't but the once I've seen are no better (until now) than what is offered through retentions.

The plan is through my employer, I didn't call them.

[bomba]

Looks like Telus is doing a lot more to retain their customers then Rogers these days. I'm on the fence about switching and was wondering if anyone could comment on their service in Calgary? Any issues with dropped calls?

I'm in Calgary too and I have been using Telus for the last 3 years. Their coverage is great here. The odd drop if I'm driving home from NE to NW, but it seems like its really just one little spot.

[mchuong]

I'm in Calgary too and I have been using Telus for the last 3 years. Their coverage is great here. The odd drop if I'm driving home from NE to NW, but it seems like its really just one little spot.

I'm Calgary as well. Recently I have been getting a couple of call failed in the middle of a conversation and it takes a while for my phone to actually dial out and hear the ringing. It might be my phone, not sure. I have an iPhone 4S, anyone else in Calgary or in Canada experiencing this?

[Edeniade]

My previous rentention expired last week... it was 200 min, unltd nights and weekends, unltd text, call id, voicemail 3, 500 megs data for $56.xx a month. That was from 3 years ago.

I've since got an unlocked BB Torch, so no need for a phone or contract. Called 611, asked how much notice was req to cancel as I was shopping around- got put through to retentions.

Got 300 daytime min,
unltd evenings and weekends starting at 5pm
unltd North America texts
1 gb data
Call ID, VM 10
No contract- just the 30 days notice to cancel
$45.75+tax

Figured that was good enough to agree to

This is EXACTLY what I want! Now to harangue Telus somehow to offer this for me...

[djantz]

I'm one year into my 3 year contract, Got the plan below from retention last week:

25$ voice plan
- 300 min
- Unlimited text messaging
- Unlimited local calling after 6pm
- Voice mail 3
+
- 20$ 1g data
- 5$ caller id

Total = 25+20+5 = 50$ before tax

Is this a good plan?
I'm going to do a early upgrade and renew for another 3 years, is there any freebies I can ask for when I do the renewal?:razz:

Thanks.

This is exactly what I have, even priced the exact same way! Very happy with it.

[cloneman]

I use call forwarding to forward my calls to a VoIP.ms mailbox.

This is a form of visual voicemail since I get an email with the callerID and .mp3 of the message that I can listen to at my convenience...

[holmes79]

Spent 30mins with retentions and came away with this offer:

350 DT mins
umlimited text
eve/weekend after 6pm
CID/VM10
6GB Data
55+ tax

Samsung Galaxy S2 for free w/ 3 year term.

Not great but a lot better than what was offered last three times I called.

[Jimboski]

Spent 30mins with retentions and came away with this offer:

350 DT mins
umlimited text
eve/weekend after 6pm
CID/VM10
6GB Data
55+ tax

Samsung Galaxy S2 for free w/ 3 year term.

Not great but a lot better than what was offered last three times I called.

It's alright IMO, You can get better as long as your patient I would think!

[kamascottra]

voicemail is so useless. no one ever leaves a voicemail anymore.

depends on who you are dealing with. i've never had a business send me a text message, and i won't return calls to unknown numbers.

personally i wouldn't even consider a plan with caller id and voicemail. to me everything else is the 'extras'. i'm definitely in the minority though, because to switch from my pretty decent voice plan to anything offered by anybody today i'd be paying more for voicemail and caller id(bundled with some other useless garbage) than i currently do for my entire voice plan.

it was nice when telus offered retention packages without paying for a new phone. i signed up for an extra year and they included bonus services, text messaging, extra minutes, etc and i kept the same phone. this makes sense, as i'm no longer 'paying off' the discount given on the phone, yet i'm still paying the inflated monthly rate as if i were. it's only fair that i get more services. unfortunately now that the extra year has expired, my reward for staying with them even longer is that i get to pay more money. or i can get a new phone and get the same discount as a brand new customer...

i just don't think there's anyway to get a fair deal in canada anymore. for what i use a phone for, i shouldn't be paying more than 15bux a month, including taxes. honestly, it's like 12mins of talk and 40-50 text messages on average per month. prices aren't supposed to go up for technology, i shouldn't be paying more now than i was 4yrs ago for the same service, especially considering i'm not subsidizing the cost of a phone either

[deltaboy]

Glad to see Telus bouncing back after a bad stretch of retention deals.
just got off the phone w/ Retentions. I've been a loyal customer for 13+ years and will be calling it quits when my term is up in 3 months. he told me the best plan i can get is:

150 min/month
E&W 5pm
UL text
VM3
1GB data

$62 + tax. my bill for the life of my loyalty had never been over $60 before taxes. my past history show plans way better than this I've had prior. i had just negotiated a plan for my mom w Fido (i am her account holder) and got:

300 min/month
E&W 6pm
2500 text
VM
6GB data

$55 + tax.

i offered to forward them the Fido plan/bill and the rep said they do not compare plans. only give the customer the best possible plan for THEM. I've never ever had an issue with retentions, but i guess i got a bad apple this time. its a shame Melvin is responsible for my termination.

[Jimboski]

just got off the phone w/ Retentions. I've been a loyal customer for 13+ years and will be calling it quits when my term is up in 3 months. he told me the best plan i can get is:

150 min/month
E&W 5pm
UL text
VM3
1GB data

$62 + tax. my bill for the life of my loyalty had never been over $60 before taxes. my past history show plans way better than this I've had prior. i had just negotiated a plan for my mom w Fido (i am her account holder) and got:

300 min/month
E&W 6pm
2500 text
VM
6GB data

$55 + tax.

i offered to forward them the Fido plan/bill and the rep said they do not compare plans. only give the customer the best possible plan for THEM. I've never ever had an issue with retentions, but i guess i got a bad apple this time. its a shame Melvin is responsible for my termination.

Who or what Is Melvin?

[deltaboy]

Who or what Is Melvin?
Haha. He is the rep I had the pleasure to deal with.

[Jimboski]

Haha. He is the rep I had the pleasure to deal with.

Call him back and ask for another deal!

[joelmcq8]

Who or what Is Melvin?

I had Melvin as well and he is not a very pleasant person! There is no discounts coming your way if you are dealing with him.

[max550]

just got off the phone w/ Retentions. I've been a loyal customer for 13+ years and will be calling it quits when my term is up in 3 months. he told me the best plan i can get is:

150 min/month
E&W 5pm
UL text
VM3
1GB data

$62 + tax. my bill for the life of my loyalty had never been over $60 before taxes. my past history show plans way better than this I've had prior. i had just negotiated a plan for my mom w Fido (i am her account holder) and got:

300 min/month
E&W 6pm
2500 text
VM
6GB data

$55 + tax.

i offered to forward them the Fido plan/bill and the rep said they do not compare plans. only give the customer the best possible plan for THEM. I've never ever had an issue with retentions, but i guess i got a bad apple this time. its a shame Melvin is responsible for my termination.

I'd definitely call in again, perhaps at a different time. Just today, I called retentions to change my grandfathered Student 55 plan mid-contract (+ $8 CID) for something with more data (I mentioned the $30 @ 6GB add-on). After waiting a minute on hold, I got an offer like the one you go for your mom w/ Fido (except with unlimited text/picture/video messages) for the same price (+ $8 CID, which I'll call Telus again in a month or two to negotiate to $5 or to $0). Didn't really have to fight for it. They basically combined the Sask $25 voice plan w/ messaging with the 6GB add-on.

[southnam]

After 4 painstaking months of calling every once in a while and them saying they can't give me anything special and forcing me to give up my current plan which I love. I was told that at the end of my contact I would lose all my credits of $33 and it would automatically be charged to me. I got a little head way today. My contact expired today so I called back to talk to them.

This is what I had
Supertalk 10
- 250 dt
- unlimited e/w @ 6pm
- vm3, cd, cc, cf
-unlimited incoming (credited $10)
- 100 cdn ld (credited $10)
- 250 text (credited $5)
- Call Display (credited $8)
Unlimited data $30 (switched this to 1gb $20 last month when I bought a new Torch)

So when I called 3 weeks ago the CSR in Retention told me to call back the day before my contact because they would be more in a bind to keep me or resign me. He event said just to not sign and ask to continue to credits for like a year etc...

So today I call them thinking my contract was ending today all to find out it ended yesterday. I was worried I would be charged all those things but they said that my Cdn LD and Text credits expired next month and my unlimited incoming was just not renewed so I was not charged. :) The CSR then without asking said she could give me unlimited text instead of the 250 for free so I wouldn't have to worry. No end date on the credit. She wouldn't budge on the LD or Unlimited incoming but I don't talk too much so the 250 daytime are actually enough for me. She even said with my plan if I didn't need a phone there was no sense in resigning a contract because there was not much she could give me anyhow beyond what I had.
So now I have
Supertalk 10 ($10 + SAF and Fees=$17.30)
- 250 dt
- unlimited e/w @ 6pm
- vm3, cd, cc, cf
- 100 cdn ld (credited $10 but will lose this next month)
- unlimited cdn text
- 1Gb data $20

I then realize I forgot to ask if my CID was renewed. I called back, talked to another lady who said it was dropped yesterday and asked if I wanted to sign a new contract. I kindly said that I just bought a new device so didn't want another one and she understood. She offered to give me free CID for 1 year as I told her I may consider resigning when the new BB10's come out.
So now for $37.30 plus tax a month I am a happy camper with enough data, texting and minutes. This is SUCCESS to me b/c a few months ago all they were offering me were plans that were about $55-$65.
I may be pushing my luck but I'm going to call back and try to get my LD and my unlimited incoming... (okay maybe the Unlimited incoming is greedy as I dont' even need it).

So moral of the story, keep trying and be Really really really polite... I said a lot of thank yous.
Good luck everyone. I really think it did help that I called when my contract was over as the other L and R guy told me a few weeks back.

[actng]

i've been off contract for years.
it still took me three calls to get 1GB/$20 added.

not sure how you got it on a plan so cheap.

[southnam]

I was on the $30 unlimited CDMA so they were trying anything for a year now to get me off it so I guess that could have helped. I heard someone had a $10 500 mb plan. That was the one I reallt wanted as I use only 2-300 a month. I hope that a supervisor doesn't review mt plan and see that my credits are more than my base plan.

[Goalie]

I am on the EPP Talk 17.30 for my wife and the contract is up in May. The average bill is $54.00 to $60.00 tax in as we had to add $20.00 for my favorite 5 and some long distance.
200dt
- unlimited e/w @ 6pm
- vm3, cd, cc, cf
-unlimited incoming
- Call Display
- Free Telus to Telus

I called to get the expiry date of the contract and the customer service offered me the Promo Voice and Messaging 35 so it would include texts and my favorite 10 for $35.00 + tax.

[xseanx]

Been with telus for 6 years – contact expired on the 24th of dec – asked them multiple times to extend my contract one the same terms and conditions – they refused too told them I will be switching to wind – they didn’t seem to care. So I asked them on 2-3 separate occasions what would happen after I port out – they told me that I will be billed for the days used if I port out after my contract expires and because I will be out of contract I will not get charged any fee and don’t have to give 30 days notice.
Ported out on the 26th of dec 2 days after my term expired – got hit with a $65/Charge a month later –
Called them twice – they refuse to reverse the charge – said its my final bill and charged my credit card that without my permission. They will not give me an explanation and said I am no longer a customer and they cant help me anymore.
I know this is the retentions thread – but if any of you want to cancel please be aware as they are not very professional once they loose you as a customer.
To top it off they sent me a survey asking me why I left and I would win $500 if I filled out they survey – though I would complain in the survey and someone may get back to me –
3 questions into the survey they ask me what carrier did I port out too and I pick wind and the survey automatically boots you out saying sorry your not eligible – goodbye
I just don’t have the time to sit on hold and argue with them – may try again this weekend and will not give up until I get the charges reversed but want to give you guys a heads up so beware of their shady practices

[Xon]

My sister and I both called L&R separately for our individual accounts. We asked and received SASK55 month-to-month with no argument. No caller id included, but I was ecstatic just to get my hands on that 5GB of data, I can finally dump my CDMA phone. We've both been with Telus for a little over 8 years and have been off-contract for several years. I had called previously for SASK55 around the end of 2011 and they were pretty much "lol, no."

My sis pointed out on Telus' SK site it says the SASK offers expire Feb 8th 2012. Is that just a placeholder date before they renew the promos or is the ride coming to an end?

EDIT: Site now shows the promo's on until March 31st 2012. Guess they'll keep renewing SASK55 is til they bored with it.

[--StayFly--]

My sister and I both called L&R separately for our individual accounts. We asked and received SASK55 month-to-month with no argument. No caller id included, but I was ecstatic just to get my hands on that 5GB of data, I can finally dump my CDMA phone. We've both been with Telus for a little over 8 years and have been off-contract for several years. I had called previously for SASK55 around the end of 2011 and they were pretty much "lol, no."

My sis pointed out on Telus' SK site it says the SASK offers expire Feb 8th 2012. Is that just a placeholder date before they renew the promos or is the ride coming to an end?


i just got this plan but no caller id today too :)

[LostInTruth]

Been with telus for 6 years – contact expired on the 24th of dec – asked them multiple times to extend my contract one the same terms and conditions – they refused too told them I will be switching to wind – they didn’t seem to care. So I asked them on 2-3 separate occasions what would happen after I port out – they told me that I will be billed for the days used if I port out after my contract expires and because I will be out of contract I will not get charged any fee and don’t have to give 30 days notice.
Ported out on the 26th of dec 2 days after my term expired – got hit with a $65/Charge a month later –
Called them twice – they refuse to reverse the charge – said its my final bill and charged my credit card that without my permission. They will not give me an explanation and said I am no longer a customer and they cant help me anymore.
I know this is the retentions thread – but if any of you want to cancel please be aware as they are not very professional once they loose you as a customer.
To top it off they sent me a survey asking me why I left and I would win $500 if I filled out they survey – though I would complain in the survey and someone may get back to me –
3 questions into the survey they ask me what carrier did I port out too and I pick wind and the survey automatically boots you out saying sorry your not eligible – goodbye
I just don’t have the time to sit on hold and argue with them – may try again this weekend and will not give up until I get the charges reversed but want to give you guys a heads up so beware of their shady practices

If you port out after your contract ends, then you are charged up until the next closing date of your bill cycle. It's with every service provider.

[southnam]

When I was thinking about porting out they said that since I would be on a month to month the bill would only be prorated for the number of days I had used. I was told this by 2 different reps... hmmm lucky I didn't believe them I guess.

As for those that seem to not be having any luck with getting deals when on month to month keep calling. I got it like on my 5th and 6th call over a time span of 3-4 months of calling in every once in a while. Here are the things that helped me
- I was very nice
- I was very nice
- I was very nice
- I had already bought my own phone so didn't care to sign a new contract so they didn't try to BS me into a new contract with $50 a month minimum
- I negotiated my data first for the $20 1gb plan and then when contract ended worked on the voice part of it which seems to be the easier part. As you can see from my plan above, I was offered free unlmited text by one rep and called back 3 min later and got CID credited for another year.

Good luck. A few people here really helped me out so just trying to return the favor.

[wulipai]

Southnam, your plan looks decent, could you tell the detail of your $30 unlimited CDMA old plan and when did they offer you the super 10 voice one?

[afterburn999]

My contract ends this month and the plan i had was perfect for me at 30 bucks a month with unlimited text and 250 day time min etc and now that i want to upgrade to a new phone I'm forced to go to at least a $50 plan to get a decent phone.

The person i spoke to in retention wouldn't budge at all, he said there was nothing he could do if i wanted to get a a smart phone (which is pretty much any decent new phone).

It looks like I'm going to have to switch to Wind or Mobolicity or Koodo or Fido (you get it), which one is best ?

[Tommy74]

If you port out after your contract ends, then you are charged up until the next closing date of your bill cycle. It's with every service provider.

Not true - just file complain with CCTS and within 2 weeks you will receive few phone calls and email like this:


Dear CCTS,
Concerning the CCTS incident number 000000064673, we contacted Mr. ......... ........earlier today, November 1, 2011 and we resolved the situation to the customers satisfaction.

Should you or our client have any further questions please do not hesitate to contact us.

Sincerely,

Josee Iannidinardo
Bureau du Président | Office of the President
Fido Solutions | Rogers Communications Partnership

And the best part is - all my money for "30 day cancellation notice" after porting - returned to my bank account...:D

[puntos70]

Well many many many call I finally got something I can live with

150 day time minutes
free e/w after 6pm
Unlimited incoming
Unlimited Text (only Canada)
10 Fav (within Canada) text and calling for free
Voice mail
35 dollars

And to get the iphone 4S I got 1Gb for 20.

Sounds good... please feel free to tell me if i did ok or not.

[pgfreak]

Certain reps are so hard to deal with.
My caller ID will be expiring soon and I have called and have been very nice only to try to extend the caller ID for another year for free, like has happened the past 2 years I've called in.
They said they cant unless I go on a contract.
So I mention that I havent been on a contract each time it was extended for a year and asked if there is a new rule.
She said there isnt but the only way to have it extended is through a contract.

I have a very good phone so I am not trying to get into a contract, I know they want me to buy a phone.

[WalmartMartyr]

Certain reps are so hard to deal with.
My caller ID will be expiring soon and I have called and have been very nice only to try to extend the caller ID for another year for free, like has happened the past 2 years I've called in.
They said they cant unless I go on a contract.
So I mention that I havent been on a contract each time it was extended for a year and asked if there is a new rule.
She said there isnt but the only way to have it extended is through a contract.

I have a very good phone so I am not trying to get into a contract, I know they want me to buy a phone.

They want you to buy a new phone so they can lock you into a $50 min contract a month. Thats their price point for all customers.

[WalmartMartyr]

Well many many many call I finally got something I can live with

150 day time minutes
free e/w after 6pm
Unlimited incoming
Unlimited Text (only Canada)
10 Fav (within Canada) text and calling for free
Voice mail
35 dollars

And to get the iphone 4S I got 1Gb for 20.

Sounds good... please feel free to tell me if i did ok or not.

I called in once a few months back and asked for the sask55 plan. Basically 500 daytime mins, E&W start at 5pm, unlimited txt, 10 favs, voicemail BS and 5gb data for $55 plus tax. I tried over and over to get CID thrown in, but the best I could do was for $5 a month. The CID is what everyone wants and thats why its not included anywhere, its an addon. They make so much money on the $8 CID addon. Telus views their CID like electronic stores see extended warranty plans. They already got your money, but if they can stick you one last time its 100% profit as 99% of the time extended warranty is never used.

I think the reason I didn't get the CID was cus the plan I have is viewed as a GOOD plan. All this was with 3 months remaining on the contract. When I resigned a 3 yr for a iphone4 32gb at $50 they still would not budge on the CID. Through the changover, I lost the CID. I could have called to get it again but learned to live without it, I can't justify paying them $5 for that.

[actng]

do you need CID on the phone if you use SIP?

[Spantz]

do you need CID on the phone if you use SIP?

What's SIP?

[actng]

What's SIP?

voip

[trinxified]

My contract expires next month and this is what retentions offered me:

- 300 daytime minutes
- unlimited incoming calls
- unlimited text messaging
- free call display
- free voice mail
- free after 6pm and weekends
- 500 MB data

for $60 plus tax. Bad deal? :(

[Jimboski]

My contract expires next month and this is what retentions offered me:

- 300 daytime minutes
- unlimited incoming calls
- unlimited text messaging
- free call display
- free voice mail
- free after 6pm and weekends
- 500 MB data

for $60 plus tax. Bad deal? :(

I'd say yes but I don't know what your intentions/usage on the phone Is.

[DaHonga]

My contract expires next month and this is what retentions offered me:

- 300 daytime minutes
- unlimited incoming calls
- unlimited text messaging
- free call display
- free voice mail
- free after 6pm and weekends
- 500 MB data

for $60 plus tax. Bad deal? :(

This is what I have except I have My5 instead of unlimited incoming calls for $50+tax a month.
Not a very good deal at all.

[trinxified]

I'd say yes but I don't know what your intentions/usage on the phone Is.


This is what I have except I have My5 instead of unlimited incoming calls for $50+tax a month.
Not a very good deal at all.

They kept telling me that they can't do anything and can't do better than that. Above and beyond they kept saying.

[Jimboski]

They kept telling me that they can't do anything and can't do better than that. Above and beyond they kept saying.

That's what they all say! That's why It takes patience.

[trinxified]

Okay so I had to give in to a plan right now since my previous phone died. Here it is:

- 300 daytime minutes
- unlimited incoming calls
- unlimited text messaging
- free call display
- free voice mail
- free after 6pm and weekends
- 1 GB data

$55 plus tax. Basically it's just $5 off and extra 500 MB of data compared to what I was offered at start.

Anyway, I also have the choice of lowering that plan to $50 plus tax, but I'll lose unlimited incoming and 100 less minutes, but get my 10-fave numbers instead.

[Jimboski]

Okay so I had to give in to a plan right now since my previous phone died. Here it is:

- 300 daytime minutes
- unlimited incoming calls
- unlimited text messaging
- free call display
- free voice mail
- free after 6pm and weekends
- 1 GB data

$55 plus tax. Basically it's just $5 off and extra 500 MB of data compared to what I was offered at start.

Anyway, I also have the choice of lowering that plan to $50 plus tax, but I'll lose unlimited incoming and 100 less minutes, but get my 10-fave numbers instead.

Unless you have 10 buddies you talk to a LOT just stick with the bonus 100 minutes and unlimited incoming..

[trinxified]

Unless you have 10 buddies you talk to a LOT just stick with the bonus 100 minutes and unlimited incoming..

Yeah that's what I figured. Good thing I only have a BlackBerry so I won't need much data.

[thecodemonkee]

I've been a long-time Telus customer in Ontario. I just renewed with Voice 25 plan (includes 300 minutes, unlimited evenings and weekends, unlimited messaging, call waiting, voice mail 3) for $25. I was also offer 1 GB of data for $20 as a promotion that is not part of my contract. I'm happy.

[actng]

I've been a long-time Telus customer in Ontario. I just renewed with Voice 25 plan (includes 300 minutes, unlimited evenings and weekends, unlimited messaging, call waiting, voice mail 3) for $25. I was also offer 1 GB of data for $20 as a promotion that is not part of my contract. I'm happy.

i have the same thing as well as unlimited incoming and long distance $5. but i pay $7 for caller id as well. it's not bad

[omgreo]

i have the same thing as well as unlimited incoming and long distance $5. but i pay $7 for caller id as well. it's not bad

My Voice 25 contract is coming due soon too. Do they not include CID free anymore? That's the only bonus I have added.

[Jimboski]

My Voice 25 contract is coming due soon too. Do they not include CID free anymore? That's the only bonus I have added.

It's $7 now according to the posts above yours!

[IntrepidRT]

Contract expiring within the next 6 months, not sure if I should keep it or try to negotiate something better?

EPP 17.40

$17.40/month + $6.95 SAF
250 Anytime Mins
6PM Evenings/Weekends
CID, VM3

It's a good plan for me, sometimes wish I had texting........comes to about $28 after tax. Should I try to negotiate something better or does it not get much better? I might have to find a new carrier (sad because I always liked Telus customer service).

[trinxified]

Contract expiring within the next 6 months, not sure if I should keep it or try to negotiate something better?

EPP 17.40

$17.40/month + $6.95 SAF
250 Anytime Mins
6PM Evenings/Weekends
CID, VM3

It's a good plan for me, sometimes wish I had texting........comes to about $28 after tax. Should I try to negotiate something better or does it not get much better? I might have to find a new carrier (sad because I always liked Telus customer service).

Wait a few more months. I'm sure they can add texting on that without extra charge. Probably not unlimited, but still.

[I_like_deals]

just renew my plan through retentions. (3 Yrs)

500 daytime minutes
free after 5
my 10 anywhere in canada
cid, vm
unlimited text
5gig data

$55

[Jimboski]

just renew my plan through retentions. (3 Yrs)

500 daytime minutes
free after 5
my 10 anywhere in canada
cid, vm
unlimited text
5gig data

$55

Pretty beastly.. Although I don't believe you!

[trinxified]

Pretty beastly.. Although I don't believe you!

Me neither. If true, then I'm going to be upset. :(

[Winnipeg_Jet]

just renew my plan through retentions. (3 Yrs)

500 daytime minutes
free after 5
my 10 anywhere in canada
cid, vm
unlimited text
5gig data

$55

I got the same on January 19th.

I live in Winnipeg.. it's the SK 55 plan, with Call ID thrown in for free. I also got 10 Voicemail thrown in as well, other than that, same plan.

Proof:

Rate Plan: Promo Voice and Data 55
Cost per month $55.00/mo.
Included with your plan

Favourite Numbers 10
Canadian LD @ $0.40
MHSI APN Access
SPARK Sampler
10 Favourite Numbers
5pm Local Nights & Weekends
Family Calling LD
Text Messaging Services
5 GB included data
Unlimited Messaging
Family Calling
Free Local Birthday Calls
911 Emergency Access Charge
Conference Calling
Favourite No. Mutual Exclusion
Outbound Call Display On
Call Waiting
Voice Mail 3

Caller ID $7-3 years free $0.00/mo.
International Voice Roaming $0.00/mo.
International Calling On $0.00/mo.
VM10 reg $5 - Free 3 yrs $0.00/mo.

[trinxified]

I got the same on January 19th.

I live in Winnipeg.. it's the SK 55 plan, with Call ID thrown in for free. I also got 10 Voicemail thrown in as well, other than that, same plan.

Proof:

Rate Plan: Promo Voice and Data 55
Cost per month $55.00/mo.
Included with your plan

Favourite Numbers 10
Canadian LD @ $0.40
MHSI APN Access
SPARK Sampler
10 Favourite Numbers
5pm Local Nights & Weekends
Family Calling LD
Text Messaging Services
5 GB included data
Unlimited Messaging
Family Calling
Free Local Birthday Calls
911 Emergency Access Charge
Conference Calling
Favourite No. Mutual Exclusion
Outbound Call Display On
Call Waiting
Voice Mail 3

Caller ID $7-3 years free $0.00/mo.
International Voice Roaming $0.00/mo.
International Calling On $0.00/mo.
VM10 reg $5 - Free 3 yrs $0.00/mo.

I guess living in SK gets much more than us Ontarians. :(

[Jimboski]

I got the same on January 19th.

I live in Winnipeg.. it's the SK 55 plan, with Call ID thrown in for free. I also got 10 Voicemail thrown in as well, other than that, same plan.

Proof:

Rate Plan: Promo Voice and Data 55
Cost per month $55.00/mo.
Included with your plan

Favourite Numbers 10
Canadian LD @ $0.40
MHSI APN Access
SPARK Sampler
10 Favourite Numbers
5pm Local Nights & Weekends
Family Calling LD
Text Messaging Services
5 GB included data
Unlimited Messaging
Family Calling
Free Local Birthday Calls
911 Emergency Access Charge
Conference Calling
Favourite No. Mutual Exclusion
Outbound Call Display On
Call Waiting
Voice Mail 3

Caller ID $7-3 years free $0.00/mo.
International Voice Roaming $0.00/mo.
International Calling On $0.00/mo.
VM10 reg $5 - Free 3 yrs $0.00/mo.

Is It SK only?

[Winnipeg_Jet]

Yep, I tried to get the same plan for my sister (who lives in BC) and they laughed at me.. but maybe that's because I was talking in a female voice, pretending to be her.. :lol:

Yes, SK and MB only.

[Jimboski]

Yep, I tried to get the same plan for my sister (who lives in BC) and they laughed at me.. but maybe that's because I was talking in a female voice, pretending to be her.. :lol:

Yes, SK and MB only.

Are you a guy trying to imitate your sister!? Who would be fooled by that!?

[Winnipeg_Jet]

Are you a guy trying to imitate your sister!? Who would be fooled by that!?

Male tourists in Thailand?

[trinxified]

Yep, I tried to get the same plan for my sister (who lives in BC) and they laughed at me.. but maybe that's because I was talking in a female voice, pretending to be her.. :lol:

Yes, SK and MB only.

LOL I'm about to talk to Fido for my GF, but I won't be pretending to be her. I'll just ask my GF to talk to them first, and then tell them to pass it her "husband" who takes care of everything and knows deals.

[Jimboski]

Male tourists in Thailand?

So your a guy or a girl? How would male tourists In Thailand not recognize your a guy pretending to be a girl!? *If your a guy that Is!*


LOL I'm about to talk to Fido for my GF, but I won't be pretending to be her. I'll just ask my GF to talk to them first, and then tell them to pass it her "husband" who takes care of everything and knows deals.

You can just get authorized on your GF's account by letting her talk to the CSR and adding your name as a person that can change/edit/talk for her plans. You can do that but It's not professional! Lol. Also If you do It this way your GF won't be needed If she's not around!

[trinxified]

So your a guy or a girl? How would male tourists In Thailand not recognize your a guy pretending to be a girl!? *If your a guy that Is!*



You can just get authorized on your GF's account by letting her talk to the CSR and adding your name as a person that can change/edit/talk for her plans. You can do that but It's not professional! Lol. Also If you do It this way your GF won't be needed If she's not around!

Good idea, never thought of that. I'll get her to do that then when she calls in.

[I_like_deals]

im from ontario and heres my proof. i had a female csr but i was being very polite. Also got a nice hardware upgrade. Might as well if im signing 3 yrs.

http://img32.imageshack.us/img32/5825/telus.jpg

[Jimboski]

im from ontario and heres my proof. i had a female csr but i was being very polite. Also got a nice hardware upgrade. Might as well if im signing 3 yrs.

http://img32.imageshack.us/img32/5825/telus.jpg

Damn.. Very nice.. Now I have another question to ask.. Are any of the features you got credited? I mean that would be pretty beastly If you got all that without any discounts, Lol.

[trinxified]

im from ontario and heres my proof. i had a female csr but i was being very polite. Also got a nice hardware upgrade. Might as well if im signing 3 yrs.

http://img32.imageshack.us/img32/5825/telus.jpg

Nice! How long have you been with telus? And I notice it's an actual bundle... Perhaps I can specifically ask for that.

That's not a corporate discount is it?

[Jimboski]

Nice! How long have you been with telus? And I notice it's an actual bundle... Perhaps I can specifically ask for that.

That's not a corporate discount is it?

According to others you don't really need a business to get these "corporate discounts bundles" or whatever they're called! Someone posted a bundle Rogers was offering the other week and they said they just went In and asked for It and they got the plan applied with no hassle. YMMV because I don't really believe those guys because when I called for my uncle they were like "Yeah you don't have a business registered so we can't offer you that"..?

But yeah his plan Is nice.. You should ask for It If possible!

[ji2o0k]

I got the same on January 19th.

I live in Winnipeg.. it's the SK 55 plan, with Call ID thrown in for free. I also got 10 Voicemail thrown in as well, other than that, same plan.

Proof:

Rate Plan: Promo Voice and Data 55
Cost per month $55.00/mo.
Included with your plan

Favourite Numbers 10
Canadian LD @ $0.40
MHSI APN Access
SPARK Sampler
10 Favourite Numbers
5pm Local Nights & Weekends
Family Calling LD
Text Messaging Services
5 GB included data
Unlimited Messaging
Family Calling
Free Local Birthday Calls
911 Emergency Access Charge
Conference Calling
Favourite No. Mutual Exclusion
Outbound Call Display On
Call Waiting
Voice Mail 3

Caller ID $7-3 years free $0.00/mo.
International Voice Roaming $0.00/mo.
International Calling On $0.00/mo.
VM10 reg $5 - Free 3 yrs $0.00/mo.


im from ontario and heres my proof. i had a female csr but i was being very polite. Also got a nice hardware upgrade. Might as well if im signing 3 yrs.

http://img32.imageshack.us/img32/5825/telus.jpgconfirmed that others in Ontario have gotten the SK55 plan...however, there is also another plan called Student 50 for Saskatchewan with similar features for $50/mo:

$50
500 mins
Unlimited Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
CC, CF, CW
VM3

No CID included in plan above....to add it is $8

Now the next part is YMMV:

- some people have been able to get retentions to add CID for free for 3 yr contracts
- others have been able to get them to add 30mins LD for free as well
- others have had to pay for the above plan for $55 (some have CID included for $55)...not $50.....but it is called SK55
- some haven't had to renew for 3yrs...just remained on month-to-month

I am in ONT and got the Student 50 plan above but I couldn't get CID thrown in, even with a 3yr renewal. I was able to get my gf on the same plan but this was back on Oct/Nov last year, not sure if the above plan has expired.

Gluck!

[xseanx]

Not true - just file complain with CCTS and within 2 weeks you will receive few phone calls and email like this:


Dear CCTS,
Concerning the CCTS incident number 000000064673, we contacted Mr. ......... ........earlier today, November 1, 2011 and we resolved the situation to the customers satisfaction.

Should you or our client have any further questions please do not hesitate to contact us.

Sincerely,

Josee Iannidinardo
Bureau du Président | Office of the President
Fido Solutions | Rogers Communications Partnership

And the best part is - all my money for "30 day cancellation notice" after porting - returned to my bank account...:D


thanks for the info - I would have had to go that route (CCTS) if they did not budge. Another call to them and they said they would give me 70% of the amount back – I told them either I get whats rightfully mine or I will have to go the CCTS route. They then made it seem like they were doing me a favour and credited the whole amount to my contract.
I have to then call in and request a cheque to be mailed to me which will take 4-6 weeks after the month I have to wait for the credit
To sum it all – telus is not professional and will lie repeatedly in order to frustrate you and get you off the phone. The only pushback is to threaten to complain to the CCTS or just go ahead and complain as they think their customers are stupid enough to take advantage off

[trinxified]

confirmed that others in Ontario have gotten the SK55 plan...however, there is also another plan called Student 50 for Saskatchewan with similar features for $50/mo:

$50
500 mins
Unlimited Evenings/Weekends @ 5PM
5GB data
MY10 Nationwide
Unlimited Text
CC, CF, CW
VM3

No CID included in plan above....to add it is $8

Now the next part is YMMV:

- some people have been able to get retentions to add CID for free for 3 yr contracts
- others have been able to get them to add 30mins LD for free as well
- others have had to pay for the above plan for $55 (some have CID included for $55)...not $50.....but it is called SK55
- some haven't had to renew for 3yrs...just remained on month-to-month

I am in ONT and got the Student 50 plan above but I couldn't get CID thrown in, even with a 3yr renewal. I was able to get my gf on the same plan but this was back on Oct/Nov last year, not sure if the above plan has expired.

Gluck!

What is the actual plan/bundle called? Perhaps I can ask for that and hope for the CID to be put on as well. And you don't need to prove you're a student?

[ji2o0k]

What is the actual plan/bundle called? Perhaps I can ask for that and hope for the CID to be put on as well. And you don't need to prove you're a student?The actual plan/bundle is called Student 50 (it is a student plan for SK I believe) and no, you don't need to prove you are a student....at least they didn't ask me and I don't believe they asked any other RFDer either:
http://img576.imageshack.us/img576/7116/student50.jpg (http://imageshack.us/photo/my-images/576/student50.jpg/)

[trinxified]

The actual plan/bundle is called Student 50 (it is a student plan for SK I believe) and no, you don't need to prove you are a student....at least they didn't ask me and I don't believe they asked any other RFDer either:


Thanks I just asked for it. They said they are not offering that anymore and the only plan they have comes with 1 GB data instead. Meh I'll settle with the Promo 55. :(

[WalmartMartyr]

yup, student 50 is gone along time, then there was sask55, which I got, same plan but $5 more. I tried getting free CID, but NO GO. I asked for student 50 and I'll pay for CID, NO GO. I asked for CID at a discount, NO GO.

They make so much money by charging extra for CID. F'kers

CSR told me to stop calling, and everything has been documented, you have been denied once, so you'll never get it he told me. F'kers

[ji2o0k]

Thanks I just asked for it. They said they are not offering that anymore and the only plan they have comes with 1 GB data instead. Meh I'll settle with the Promo 55. :(ahh too bad...at least you tried...

But hey, SK55 is an amazing plan...if you get it awesome (and if you can get CID included, even better)!!

Gluck!

[WalmartMartyr]

ahh too bad...at least you tried...

But hey, SK55 is an amazing plan...if you get it awesome (and it includes CID, even better)!!

Gluck!

CID? no it don't

[ji2o0k]

yup, student 50 is gone along time, then there was sask55, which I got, same plan but $5 more. I tried getting free CID, but NO GO. I asked for student 50 and I'll pay for CID, NO GO. I asked for CID at a discount, NO GO.

They make so much money by charging extra for CID. F'kers

CSR told me to stop calling, and everything has been documented, you have been denied once, so you'll never get it he told me. F'kersahhh thx for the update....guess I got lucky then.

Though I didn't get CID like some others and currently paying $8 for it....I tried hard to get them to include it as well and each time they said no...

I think the original guy I spoke to said he WOULD NOT include CID at any cost and probably noted it in the notes....and ever since, all the other reps just read off the notes....

It seems ridiculous that they charge for CID when I had it previously and it was included....just a cash$$ grab IMO.....

I just noticed that package 10 is $10 for CID and VM10....hmmm, for $2 more per month I get VM10 instead of VM3....wonder if I should get it...

CID? no it don'tsorry, I meant if you can get it included...then even better!

[trinxified]

CID? no it don't

CID isn't included in SK55 but can be asked to be put on for free as this is really your only "free" feature because everything else is included in the bundled plan. Technically you can get away by asking for LD 30 mins as well ($3 value) and/or add the VM/CID bundle to so you can have CID and VM10 together for free.

[LostInTruth]

Anybody in the Toronto/GTA area need help with Friends and Family offer for contract or MTM? PM me, however cannot do any "retention deals."

[sillysimms]

My Voice 25 contract is coming due soon too. Do they not include CID free anymore? That's the only bonus I have added.

I'm not sure what is in the Voice 25 contract, but it looks like it depends what you want as I got a $25 plan with CID included.

I renewed for a 2 year contract with a free HTC Status. I don't need/want data and had no problem getting a plan for $25 with CID included. They gave me Saskatchewan Voice 25 (I'm in Ontario).

300 daytime minutes
unlimited evenings/weekends starting a 6 p.m.
unlimited texting OR fave 5
voicemail
call display
Both phones on the same bill have free nationwide calling to each other

[mau_mau]

i've been on mth to mth for like a year now, still rock a bb8300. dont laugh....lol

does retentions offer discounts on hardware as well as plans?

[anton204]

I got the same on January 19th.

I live in Winnipeg.. it's the SK 55 plan, with Call ID thrown in for free. I also got 10 Voicemail thrown in as well, other than that, same plan.

Proof:

Rate Plan: Promo Voice and Data 55
Cost per month $55.00/mo.
Included with your plan

Favourite Numbers 10
Canadian LD @ $0.40
MHSI APN Access
SPARK Sampler
10 Favourite Numbers
5pm Local Nights & Weekends
Family Calling LD
Text Messaging Services
5 GB included data
Unlimited Messaging
Family Calling
Free Local Birthday Calls
911 Emergency Access Charge
Conference Calling
Favourite No. Mutual Exclusion
Outbound Call Display On
Call Waiting
Voice Mail 3

Caller ID $7-3 years free $0.00/mo.
International Voice Roaming $0.00/mo.
International Calling On $0.00/mo.
VM10 reg $5 - Free 3 yrs $0.00/mo.

My gf has contacted Telus a few times regarding contract renewal, she is going month to month right now. We've been trying to get this exact same plan but they are not offering CID as part of the contract, only offer is one year free CID. Shes been with Telus for 10 years and they are offering nothing and claiming her current plan and credits are not applicable on their "new" network. Shes fine paying the extra $10 to switch to the new network but no more than that.

Old Plan: $45 after taxes

- 250 daytime
- unltd 6pm-7am eve
- unltd wkends
- unltd txts
- CID
- VM
- 1GB
- 250 LD

She is tempted to switch over to Rogers as Telus is being difficult and the new network is limited to just the Winnipeg Area, basically no coverage on the west side of Lake Winnipeg which is becoming a deal breaker as she may be driving in that area of the province for work. Telus has informed they they don't plan on expanding to that region and it will be a deadzone. Rogers, Fido, and MTS cover most of the province. The dilemma is whether to stay with Telus or not. Any tips on what she should do get a decent retention plan.

[Jimboski]

My gf has contacted Telus a few times regarding contract renewal, she is going month to month right now. We've been trying to get this exact same plan but they are not offering CID as part of the contract. Been with Telus for 10 years and they are offering nothing and claiming her current plan and credits are not applicable on their "new" network. Shes fine paying the extra $10 to switch to the new network but no more than that.

Old Plan: $45 after taxes

- 250 daytime
- unltd 6pm-7am eve
- unltd wkends
- unltd txts
- CID
- VM
- 1GB
- 250 LD

She is tempted to switch over to Rogers as Telus is being difficult and the new network is limited to just the Winnipeg Area, basically no coverage on the west side of Lake Winnipeg which is becoming a deal breaker as she may be driving in that area of the province for work. Telus has informed they they don't plan on expanding to that region and it will be a deadzone. Rogers, Fido, and MTS cover most of the province. The dilemma is whether to stay with Telus or not. Any tips on what she should do get a decent retention plan.

No other tips then just to keep trying and see If the CSR budges or not.. If they don't then just feel free to leave.. Although please note other companies have tightened up too and that It's not only Telus!

[I_like_deals]

yes they gave me cid then discounted it. so i got the plan with cid for $55+tax. Ive been with telus since 2004. been on month to month for awhile after my old retention plan expired.

[I_like_deals]

i also told them that i wanted to cancel because i have other phone lines. no need for this one cuz im limited to my usage on it. told them i wanted to go city fido plan. they were willing to match that but then carried on into other options. I almost missed it because they came back told me had 2 great plans. offered me one for 50 i got 1 gig data and something less forgot. almost took that plan then i asked them after we got on another subject what was other plan. told me for $5 dollars more i can have the plan i got. which was a no brainer. ohh and its not a coporate account

[bellboy26]

is telus the only one of the big three currently offering the 6GB plan for $30?

[escapehatch]

I currently have two pay & talk plans which top up every month for $11.00/ea.
-One account has been with them for at least 7 years, has a basic, ancient non-smart phone, $190 balance.
-The other I've had for almost as long, has a slightly less ancient non-smart phone and $170 balance. I want to cancel this one because I have a work plan with Rogers.

What can I do to upgrade the phone for minimal cost?

Is there anything I can do with the balance on the one I will cancel? Someone mentioned donating but I am not sure how that works with pay and talk.

Thanks for any advice.

[southnam]

According to others you don't really need a business to get these "corporate discounts bundles" or whatever they're called! Someone posted a bundle Rogers was offering the other week and they said they just went In and asked for It and they got the plan applied with no hassle. YMMV because I don't really believe those guys because when I called for my uncle they were like "Yeah you don't have a business registered so we can't offer you that"..?

But yeah his plan Is nice.. You should ask for It If possible!
That's right. No need to be business to get the credits if csr is nice. My unlimited texting for lifetime is a business perk. As well when I was on cdma I was given busines data plan.
As for the beastly plan above got for 55. I'm in ON and got same offer before but didn't want to pay 55 as that is still too much for me

[hap86]

I currently have two pay & talk plans which top up every month for $11.00/ea.
-One account has been with them for at least 7 years, has a basic, ancient non-smart phone, $190 balance.
-The other I've had for almost as long, has a slightly less ancient non-smart phone and $170 balance. I want to cancel this one because I have a work plan with Rogers.

What can I do to upgrade the phone for minimal cost?

Is there anything I can do with the balance on the one I will cancel? Someone mentioned donating but I am not sure how that works with pay and talk.

Thanks for any advice.

if you don't want to buy a used phone, your best bet would be to buy a prepaid one when they go on sale at futureshop, bestbuy, etc. Futureshop and Bestbuy currently have the LG optimus one for 100 bucks (I think it was 70 or so during the boxing day sales)

[TigerLilly]

I'm sure this is asked somewhere but I don't want to read through the whole thread. Is there a number to get to Telus retentions?

[ji2o0k]

I'm sure this is asked somewhere but I don't want to read through the whole thread. Is there a number to get to Telus retentions?look at the tags of this thread (top):

1-877-279-3100

Gluck!!

[TigerLilly]

look at the tags of this thread (top):

1-877-279-3100

Gluck!!

Oh, lol. I feel silly now! Thanks for reply :)

[TigerLilly]

I used to be with Telus but left them for Wind and now I'm trying to go back. I was hoping I could still negotiate some deal through retentions as I used to be a customer but they said I couldn't. I'm considered a new customer so I only have access to the available plans on their website. That kinda sucks.

[brokekid]

I used to be with Telus but left them for Wind and now I'm trying to go back. I was hoping I could still negotiate some deal through retentions as I used to be a customer but they said I couldn't. I'm considered a new customer so I only have access to the available plans on their website. That kinda sucks.

Why are you going back? A short experience explaining the jump back will be cool. Thanks!

[Jimboski]

Why are you going back? A short experience explaining the jump back will be cool. Thanks!

Wind's reception where that poster Is from Is most likely bad.

[TigerLilly]

Why are you going back? A short experience explaining the jump back will be cool. Thanks!

My reception isn't the best. Sometimes it's choppy, calls are dropped, and my phone doesn't ring - it'll go straight to voicemail. I don't mind this too much b/c the plan I'm on is $40 for unlimited voice, text and data in addition to v/m, CD, CW, etc.

I wanted to get a new phone using their Windtab (equivalent to a contract pretty much) and you get a partially subsidized phone. But to do this I can't stay on my plan b/c they have to deactivate and reactive my account and the plan no longer exists, thus they can't reactivate it on my current plan. I don't want to pay outright $500 - $600 for a new phone in addition to the not-so-great-reception. I could pay a bit more per month, get a free phone and have better reception. Plus when I called customer service they were a bit rude. It took me forever to get to a supervisor and when I finally did and told her I was thinking of leaving she told me that I should.

[UnitG2]

I used to be with Telus but left them for Wind and now I'm trying to go back.

I left Telus (even paid out my contract) and moved to Koodo (owned by Telus). Get the Telus coverage but no contract. I managed to get everything I wanted without being tied in. It will take about 9 months of savings to breakeven on the buyout.

Telus kept taking stuff away from me, being sneaky with renewals and generally offering me less and less. And then making me beg just to keep what I had.

Have a look at what they offer. No, it doesnt compete with Wind etc but I dont live anywhere near that coverage. Keep in mind long distance is included. I have a Koodo "tab" but my little Blackberry 9300 only ended up costing $100. So glad I moved on. Tired of begging for a 2 decent year contract.

[TigerLilly]

I left Telus (even paid out my contract) and moved to Koodo (owned by Telus). Get the Telus coverage but no contract. I managed to get everything I wanted without being tied in. It will take about 9 months of savings to breakeven on the buyout.

Telus kept taking stuff away from me, being sneaky with renewals and generally offering me less and less. And then making me beg just to keep what I had.

Have a look at what they offer. No, it doesnt compete with Wind etc but I dont live anywhere near that coverage. Keep in mind long distance is included. I have a Koodo "tab" but my little Blackberry 9300 only ended up costing $100. So glad I moved on. Tired of begging for a 2 decent year contract.

Thanks! I looked at Koodo and what I'd get will be pretty close to what I'd get with Telus in terms of packaging and pricing. I'm wonder if it's similar if I should go with Telus b/c then I can negotiate a better deal later when my contract expires or go with Koodo and have the freedom to change again, like going back to Wind, if I want to.

[UnitG2]

Thanks! I looked at Koodo and what I'd get will be pretty close to what I'd get with Telus in terms of packaging and pricing.
I just decided to check in and prices and packages have changed since I signed on at xmass. Not as fantastic a deal as it used to be, everything went up 5 bucks and the $10 vm/unlimited_txt/cid addon seems to be gone...

[Winnipeg_Jet]

My gf has contacted Telus a few times regarding contract renewal, she is going month to month right now. We've been trying to get this exact same plan but they are not offering CID as part of the contract, only offer is one year free CID. Shes been with Telus for 10 years and they are offering nothing and claiming her current plan and credits are not applicable on their "new" network. Shes fine paying the extra $10 to switch to the new network but no more than that.

Old Plan: $45 after taxes

- 250 daytime
- unltd 6pm-7am eve
- unltd wkends
- unltd txts
- CID
- VM
- 1GB
- 250 LD

She is tempted to switch over to Rogers as Telus is being difficult and the new network is limited to just the Winnipeg Area, basically no coverage on the west side of Lake Winnipeg which is becoming a deal breaker as she may be driving in that area of the province for work. Telus has informed they they don't plan on expanding to that region and it will be a deadzone. Rogers, Fido, and MTS cover most of the province. The dilemma is whether to stay with Telus or not. Any tips on what she should do get a decent retention plan.

Hey bud. I was rejected several times, similar situation to your girlfriend. I just kept trying.. I'd give it a few days, and call at a different time, to try and avoid the same CSR. Eventually I got girl who was a pleasure to deal with, she pretty much gave me exactly what I wanted. Now, if only all women were this easy :lol:

[Roarke]

Just got this sweet corp plan locked in.

250 local minutes
unlimited incoming
unlimited text messaging
advanced voicemail
caller ID
conference calling, call waiting/forwarding
unltd E&W starting at 6
6 GB of data

$50

[Jimboski]

Just got this sweet corp plan locked in.

250 local minutes
unlimited incoming
unlimited text messaging
advanced voicemail
caller ID
conference calling, call waiting/forwarding
unltd E&W starting at 6
6 GB of data

$50

Nice! That price Is going to be static till the end of the term right?

[Roarke]

Nice! That price Is going to be static till the end of the term right?

Yup. No pesky expiring credits to deal with either :)

[Jimboski]

Yup. No pesky expiring credits to deal with either :)

That's good, Your all set then!

What phone you going to HUP?

[Roarke]

That's good, Your all set then!

What phone you going to HUP?

Galaxy Nexus man, playing with it right now. So huge :D

Vanilla Android ftw.

[TigerLilly]

I just decided to check in and prices and packages have changed since I signed on at xmass. Not as fantastic a deal as it used to be, everything went up 5 bucks and the $10 vm/unlimited_txt/cid addon seems to be gone...

Hmmm, maybe they had a Christmas deal or something? Oh well. I'll keep searching. Thanks for the heads up though :)

[actng]

Just got this sweet corp plan locked in.

250 local minutes
unlimited incoming
unlimited text messaging
advanced voicemail
caller ID
conference calling, call waiting/forwarding
unltd E&W starting at 6
6 GB of data

$50

would've been killer if no contract.

[Nikkuh]

would've been killer if no contract.

Why.. who cares if you're in a contract with a deal that good?

[Roarke]

Just got this sweet corp plan locked in.

250 local minutes
unlimited incoming
unlimited text messaging
advanced voicemail
caller ID
conference calling, call waiting/forwarding
unltd E&W starting at 6
6 GB of data

$50

Whoa, just called in and talked to a rep to activate voicemail. Found out that its $50 monthly, but with an additonal 15% off voice and data, so in actual fact it comes to $42.50 per month before tax! :cheesygri

AND I got a $150 activation credit, yahooooo

[catwalk]

Wow. After years of having the retentions people treat me like crap I finally got a good rep.

Kept my plans (I have 2 new android phones I bought outright) - Student 50 & Combo 35 but finally got CID on one & Package 15 on the other for free saving me $22 a month! I've been with Telus for 15 years.

All previous reps had said:
http://cdn1.fiverrcdn.com/photos/510355/small/no-meme-rage-face.jpg?1327117215

So I'm paying.. including SAF & tax.. about $115 for both phones. Super happy. :D

[MarcusXP]

Wow. After years of having the retentions people treat me like crap I finally got a good rep.

Kept my plans (I have 2 new android phones I bought outright) - Student 50 & Combo 35 but finally got CID on one & Package 15 on the other for free saving me $22 a month! I've been with Telus for 15 years.

All previous reps had said:
http://cdn1.fiverrcdn.com/photos/510355/small/no-meme-rage-face.jpg?1327117215

So I'm paying.. including SAF & tax.. about $115 for both phones. Super happy. :D

If only Wind had coverage in your area.. you'd be paying like $60 for two plans with unlimited everything... :)

[Didds]

200 minutes
evenings & weekends unlimited starting at 6pm
10 favourites with nationwide calling
unlimited text messaging
voicemail 3
conference calling, call waiting
caller id
6 gb of data

3 year contact, $65/mth.

I'm not sure how good this is but it's cheaper than what I was doing before so I'm happy.

[brokekid]

You get a new phone with that?

If it fits your budget and needs...cool deal!

[jimzilla]

Whoa, just called in and talked to a rep to activate voicemail. Found out that its $50 monthly, but with an additonal 15% off voice and data, so in actual fact it comes to $42.50 per month before tax! :cheesygri

AND I got a $150 activation credit, yahooooo

What's the discount for?

[Roarke]

What's the discount for?

Being awesome. Haha I really don't know, corp perk I guess.. the extra 15% wasn't indicated in the offer I took. Its welcome though.

[Palidino]

To get these deals, is it talk to agnt on phone only? How do i pay for the phone on 3 year term over the phone? How long will it take for phone to be shipped to me?

[djantz]

To get these deals, is it talk to agnt on phone only? How do i pay for the phone on 3 year term over the phone? How long will it take for phone to be shipped to me?

Yes, to get deals you must call in and speak to Loyalty & Retentions. You can pay through a credit card or the phone is charged on your first bill, I'm not sure which one it is. Also, when I bought a phone, it was about 2pm on a Tuesday. I received the phone Wednesday around 11am. I was EXTREMELY pleased with the shipping time, it's well worth it. You save yourself the 35$ activation fee if you go into the store.

[sillysimms]

I went to the store to pick up the phones, but from now on (if I renew in another 2 years) I'll have them mailed to me. Telus did agree that they would credit me the activation fee x 2 (for 2 phones), but you don't get the tax back. If you have them ship it to you, you won't have to pay that at all.

[Cnsultnt]

I went to the store to pick up the phones, but from now on (if I renew in another 2 years) I'll have them mailed to me. Telus did agree that they would credit me the activation fee x 2 (for 2 phones), but you don't get the tax back. If you have them ship it to you, you won't have to pay that at all.

I called customer service, and had them credit back the tax.

[sillysimms]

I called customer service, and had them credit back the tax.

I never thought to do that. When I called, they credited the fee x 2, but not the tax however it is nice they did that when you asked.

[mpchiang]

I'm thinking of buying the Galaxy Nexus from Telus tomorrow. This will be my first time going with Telus, but I was wondering if I could negotiate a deal over the phone? Or am I just kidding myself?

[Firestorm]

Negotiated for a friend with 8 months left on contract.

Saskatchewan Voice 25 - $25
300 Minutes
Unlimited Evening / Weekends from 6PM
Unlimited Text / Picture / Video Messages
Voice Mail / Call Waiting / Conference Calling

BlackBerry Social - $15
Facebook / Twitter / Windows Live Messenger / BlackBerry Messenger

Caller ID - free for 1 year

No contract renewal. Better than $50 for pretty much that same plan which is what she was paying before... In a way seems better than the Saskatchewan combo plans as a real data plan can be mixed and matched later.

[Palidino]

so i got
400$ credit per phone line ported. porting 2 phone lines so i get 800$
also got combo 57 business share plan
2 iphones 4s

but my concern is i never notified rogers i was leaving them if i did they will lock the numbers and wont allow transfer.
i no i will have to pay the ECF but what will happen because i needed to notify them 30 days ahead before cancellation?

[zxczxc]

Just called Telus retention (2nd call within a week) and renewed for a 3-years contract.

$50 plan + tax
300 daytime minutes
Unlimited evening from 5pm
Unlimited weekend
CID/VM/Call waiting/Conference call
Unlimited messaging (TXT/Video/Picture)
1GB data
North America long distance 30 minutes
Galaxy Note phone upgrade

[jrross]

Just called Telus retention (2nd call within a week) and renewed for a 3-years contract.

$50 plan + tax
300 daytime minutes
Unlimited evening from 5pm
Unlimited weekend
CID/VM/Call waiting/Conference call
Unlimited messaging (TXT/Video/Picture)
1GB data
North America long distance 30 minutes
Galaxy Note phone upgrade

how close were you to the end of your old contract or had it already expired? This would be ideal for me and my wife....

[zxczxc]

how close were you to the end of your old contract or had it already expired? This would be ideal for me and my wife....

Was on M2M for 7 months. For $55, I was offered 6GB.

[ji2o0k]

just a heads-up to those that do not have Caller ID included in your SK55 plan and you are paying per month for it...

I called in today and inquired about getting Caller ID for free given that the new plans have Caller ID/VM included...

The rep was nice enough to provide to me Caller ID free for 1yr....

He made the exception given that I currently have the SK Student Plan (similar to SK55 plan) and was paying $8/mo for Caller ID...

Good for 1yr, was able to get it for my gf as well...

Gluck!

[jrross]

How do people who keep mentioning these port in credits get them? I tried every provider without success....

[rugbeee]

I work for a company that has been a telus mobility client for 21 years. We have never had a contract but recently decided to finally upgrade to smartphones (instead of the last remaining palm treos on earth).

Talked to Rogers and they offered us a decent deal with transfer credits, talked to Telus they said they don't give out renewal credits, checked with Bell and they initially offered higher price and less credits.
In the end told Telus we were serious about leaving and talked to someone off the front line of the business team, they gave us the following deal which made us sign up for our first 3 year contract:


Free 8 x Iphone 4 16gig (apparently none left and may be getting 8 gigs)
8 x $300 renewal credit
8 x 550 minutes (250 individual + 300 shared per line (total of 2400 shared))
250 Cdn LD each (not shared)
CID, VM
Unl Inc (canada) and between employees (local)
Unl Text
6 gigs data/phone
8 x 60.13/month = $481/month + tax
8 x $10 discount on activation in store

Rogers couldn't compete, bell was close except for only 100 Cdn LD and +$5/phone but they offered 550 shared minutes/phone (actually Bell was the one to introduce the .
Telus seemed to hit a price no one else wanted to match so we are staying with the devil we know.

[fastseven]

I have been a Telus customer for a long time (Clearnet Days). I called to make some changes to reduce my bill (still have just under a year on the contract). CSR told me I have to go on a new plan and will lose all the stuff retention gave me. "Ok please transfer me to retention" 20 min later this is what they gave me.
Unlimited Nationwide calling – 24 hr
Unlimited incoming, text, picture, and video messages
Caller ID
Voicemail
6GB of monthly data usage
$115 +

I use a lot of minutes and LD a month and coverage is key.
And I still have just under a year on the contract.
I am pretty happy with Telus, they have always been good to me and never really had to look anywhere else.

[L4cky]

can someone please tell me how much is the 6gb data plan for telus to be added?

6gb is 30$ in fido, is it 35$ for telus?

[rodenti]

can someone please tell me how much is the 6gb data plan for telus to be added?

6gb is 30$ in fido, is it 35$ for telus?

I'm paying $30 on my Telus plan for 6gb of data.

[blattant1]

Hey guys, I have been searching these forums for awhile and am wondering if you guys could help or lend some info. Am looking to port over to Telus from Rogers and get a Galaxy Note in the process, however I do not want to start off on one of their cookie cutter plans that they have atm. A dealer from these forums has been trying to set up a deal for me unfortunately he has run into a brick wall as they are not offering anything atm. Are we missing something? As far as plans go I would be perfectly happy with a Sask 55 plan (I live in Ontario). Maybe you guys could set me on the correct path. Thx

[L4cky]

I'm paying $30 on my Telus plan for 6gb of data.

Thanks.

Anyone knows if we can get a 3y contract without phone with Telus without data with a corporate plan, and then a few months later, add a 6 gb data plan to the plan and get a new smartphone?

Just a way to get a better phone from like HTC one X...

[BingoRingo]

Thanks.

Anyone knows if we can get a 3y contract without phone with Telus without data with a corporate plan, and then a few months later, add a 6 gb data plan to the plan and get a new smartphone?

Just a way to get a better phone from like HTC one X...

You can have a plan with no contract, and in 6 months just call to leave they'll probably give you a better deal and a phone if you agree to a three-year contract.

[L4cky]

You can have a plan with no contract, and in 6 months just call to leave they'll probably give you a better deal and a phone if you agree to a three-year contract.

The thing is that to get the corporate plan, i need a 3y contract :(

[kloved]

Heads up to everyone,

Telus is offering Saskatchewan another province-specific promo.

http://www.telusmobility.com/en/SK/plans/promotional.shtml

Promo Voice + Data 55+
3 Years

$55
Up to 500 minutes local
5gb of data
Unlimited Family Calling, (Nationwide)
Unlimited Text, Pic, Video messaging
Unlimited local on early nights (5 pm) and weekends
Nationwide Talk/Text with your top 10. (You choose)
Voicemail, Call Waiting, Call Conference
And unlimited local calling for a month.

Not as good as the student saskatchewan plan, but it's alright...

Wondering if i should switch my student 55+ in ontario to this voice/promo data flex...

Is it too late to switch if I re-signed in October? (This year)

[Xon]

Heads up to everyone,

Telus is offering Saskatchewan another province-specific promo.

http://www.telusmobility.com/en/SK/plans/promotional.shtml

Not as good as the student saskatchewan plan, but it's alright...

Wondering if i should switch my student 55+ in ontario to this voice/promo data flex...

Is it too late to switch if I re-signed in October? (This year)

The plan's not new, it's been around for almost a year now... sometimes tit's called sask55. Don't need to take a contract for it if you can talk a rep into it.

[bird99]

Hi guys,
I have signed a 1-year contract and now has two months to go. Is it a bit too early to call for retention?
and what does a good $20 plan usually include? (i don't really need data...)

Thanks~

[Devram]

Hi Guys.... Does Telus still offer credits when you port your number from other carrier?

How could you get a SAS55 plan? Do you just simply call them and ask for it?

Hows coverage compare to Rogers? I'm thinking to switch to Telus.

[Drizzt]

Any input on this offering that my girlfriend was offered? She's been with Telus for 10 years, and is looking for a cheap plan.

Unlimited weekends and after 5:00
Unlimited My 10
200 Daytime Minutes
Unlimited txts
CID
VM
$36.75 taxes included.

She also needs a phone, and is leaning towards the old Iphone 3GS since most other phones are only offered with $50+ plans.

Thanks.

[Loomy]

What is the crazy-cheapest voice plan people have gotten in this thread? The base line seems to be $15+fees from some carriers, or prepaid $10+$0.10/min from some bell zombies.

[exolstice]

I've been with Telus for 13 years, and this is the best they could offer me:

300 minutes
evenings & weekends unlimited starting at 6pm
unlimited text messaging
voicemail 3
caller id
1 gb of data

For $57 (incl. tx)

Seems like a crappy deal.

[DaHonga]

^ Just called in today as well, won't budge on the SASK55 plan.
I have 3 months left on my 3 yr contract and was going to upgrade to the Samsung Galaxy Note.

They offered me
200 minutes
evenings & weekends unlimited starting at 6pm
unlimited text messaging
voicemail 3
caller id
Fave10
1 gb of data

For $65 not including tax.

This is worse than my current plan and I'm pay $50 a month.
Can anyone help???

[coleworld]

Just negotiated and renewed for a 1 yr term for my wife ( doesn't use Data)

Clear choice $20
CID $7

100 daytime minutes
2000 text
VM3
Call waiting
30 LD Minutes
Eve/Wknds 6pm

$27 plus gst/pst

Also got a free Samsung Galaxy Fascinate 3G +.

Think it's a hot deal for a 1 yr term

[mainoffender]

^ Just called in today as well, won't budge on the SASK55 plan.
I have 3 months left on my 3 yr contract and was going to upgrade to the Samsung Galaxy Note.

They offered me
200 minutes
evenings & weekends unlimited starting at 6pm
unlimited text messaging
voicemail 3
caller id
Fave10
1 gb of data

For $65 not including tax.

This is worse than my current plan and I'm pay $50 a month.
Can anyone help???

I don't know what to think any more. 2 friends at work were both successful in getting upgraded to the SASK55 plan yet when I called after 35 minutes of trying they wouldn't budge. When I was transferred to retentions I was told they'd be able to do something when I get nearer the end of my 3 yr. contract yet you only have 3 months left and they still won't throw you a bone? I swear it's more about getting a rep in a good mood than anything else.

[tharizzla]

Was told today by CSR that platinum perks program has been cancelled, anyone else heard this?

[DaHonga]

I don't know what to think any more. 2 friends at work were both successful in getting upgraded to the SASK55 plan yet when I called after 35 minutes of trying they wouldn't budge. When I was transferred to retentions I was told they'd be able to do something when I get nearer the end of my 3 yr. contract yet you only have 3 months left and they still won't throw you a bone? I swear it's more about getting a rep in a good mood than anything else.

I called in last week for the third and final time to let them know I'll just take their crappy Voice + Data Promo $65 and renew on a 3 year contract with a Samsung Galaxy Note. The rep told me to hold on and just came back and offered me the Sask 50 plan wtf. So now I'm paying $50 and I have this.

Sask 50
200 + 200 minutes
E/W 6 pm
CID/VM3/CC
Fave5
Unlmtd text
30 LD
1 GB data

Can't really complain, I'm happy with this and now I have a new phone :D

[menajen]

Province of Quebec
With telus on a 3 year Contract - 13 months left (expires May 2013) because I left Bell and their monopoly after being with them for 6years.

When I first started out in may 2010 I had this - 65$ tax inc.
Voice and data flex 50$
which included
100 min bonus
6PM nights and weekends
500 MB
CALLER ID/ VM3
unlimited texts

I was starting to pay for data overusage so I asked to switch plans they switched me to the voice and data plan for 65$ - the total comes up to 83$ tax inc.
Which included everything I had but instead of 500Mb I got 1GB...

and MOTHER EFFER I just noticed that when she switched my contract in FEB THEY TOOK OFF MY 100 MINS BONUS! I didnt notice until I wrote on this forum and checked out my plan which is BEFORE I spoke with retention. they NEVER told me my plan would take out my 100mins - she just mentioned I would pay more but increase my plan to 1GB data but everything else would stay the same.


Spoke with Retention

At first she offered me to credit the Caller IP (7$ less a month for the remainder of my 13 months)

After tellling her I had a 45$ deal with Bell (which is bogus) which includes 300 mins, 5PM evenings and weekends, VM, CID, unlimited TEXT, 5GB, incoming calls.... I told her I wasnt afraid to leave despite the cancellation fee because I would be saving money regardless with this other Bell deal.

She offered me for 58$
200 mins
5PM nights and weekends unlimited
1 GB of Data
Unlimited Texts
VM3/ CID
10 favs

call lasted 13mins, but I asked if there was anything more she could do and she said no - trying to push to make the changes effective on my account... HELP?!
And Is there anything I can do with the fact that they took away my 100mins bonus that I had until I changed my plan?! I know I've never gone over in daytime minutes but thats because I refuse to answer to anyone before 6PM in order to avoid this and when I do I check my times... Although I'm starting a 2nd job which will probably have my cell phone as a way to contact me and I find it rather sad that they screwed me over like this without me noticing - I never check my phone bills usually unless its higher than usual.

[kilobomb]

trying to get the Promotional Plan (expires Apr 30) with more then 100MB data for being a 10year client however being told not possible as the Talk and Text for 10 favoritites is part of the bonus.

https://www.telusmobility.com/en/ON/plans/promotional.shtml

the unlimited local calling for a month is useless to me..i'd rather they let me pick the month i'd like to use it or give me credit back$.

[danzerino]

Can someone please help me on how to get 6 GB of data plan for around $50.

Thanks!!!

[swirl960]

Do you guys know if you can continue your retentions plan when you do an early upgrade? I want to upgrade to an iphone currently 19 months left on my contract and have an old super talk 15 plan which i want to keep with all the credits. I took over someones plan maybe about a year or less ago.

200 min
eve and wkds at 6pm
unlimited incoming calls
unlimited txt, pic and video
call id and vm
call fwd
100 Can LD
telus to telus
500mb data
$54 after tax

[oz9106]

This is the plan I've had for the past 2+ years with Telus...
I'm wanting to upgrade to the Galaxy Note, but do you think this plan is worth keeping?
I don't have a landline so unlimited incoming is a must... But Bell is offering the phone for $150 with pretty much the same plan minus caller ID, when Telus is trying to charge me $320 for it as I have several months left in my contract...

What I have for $50/month:
200DT min
Evenings & weekends at 6pm
Unlimited incoming
Unlimited text messaging
500mb data
Caller ID, voicemail and those things

What do you think?

[masta_mindz]

as someone who's been with telus and still has 15 months left on their contract, do i have any chance at renegotiating a better contract while paying for a phone upgrade?

[Snoopygis]

I'm going to be leaving rogers and signing with telus. Any pointers on trying to get a good deal? 2 people at work just got the Sask plan, but they pay $50/mnth and get 5gbs of data along with all the other stuff in the plan.

Thanks.

[floobie]

Would appreciate some advice.

First, my circumstances: Currently paying 57/month for 250 minutes, 500mb data, 6:00pm evenings, favourite 5 nationwide, caller id, and voicemail.

I renewed my contract in October with an iPhone 4S and kept my current plan, assuming it was still decent (clearly a mistake on my part). I've been finding the 500mb data limit a bit, well... limiting lately.

So, I'm basically wondering what, if any leverage I have, and if I can expect to get my data cap upgraded to 1gb (or more) without paying way more. I've been with Telus for about 9 years (most of which have been attached to my parents plan, but I took control of it myself last October), so I'd LIKE to think that means something.

Do these sorts of inquiries to retention only really work if you're looking to switch to Telus or are coming up on the end of your contract, or is there actually a chance I can make something work?

Thanks in advance!