Shaw HD-PVR Retention Type Deal

[kcin]

So I've been wanting to get a Shaw HD-PVR receiver for a while but the $700 (recently dropped to $600) price tag has always been an issue for me. After the success of the recent Shaw Internet deal I decided to call in and see what they could offer me.

I also checked out Bell Expressvu's current offerings and they have an HD-PVR receiver for $299 (after applicable credits on a 1 or 2 year contract):

"Special offer:"

* 50% off an HD PVR Plus - only $299 after credits1,2
* $25 online credit
* $10 Pay Per View credit3

Link: Bell HD-PVR Deal (http://www.bell.ca/shopping/en_CA_ON.HD-PVR-Plus-System/62129.details)

So I called Shaw and chose the "Cancel or discontinue services" option and spoke with a representative. She was kind and offered me the following:

HD-PVR receiver: $348 (regular $598)
Current Programming package: Discount to $39.95 for 6 months (Currently $57.95 per month)
1 Month Free Preview of ALL Channels including HD Specialty channels

I told her I would think about it and call her back. Overall seems like a pretty good deal to me.

Good luck calling in!

[T3rry]

it's a good deal, Unless the Pace systems get released soon.

[kcin]

What are the pace systems?

[darkdude]

What are the pace systems?

A cheaper Shaw HD PVR that has been released pretty much everywhere but BC.

http://www.digitalhome.ca/content/view/2374/206/

[T3rry]

A cheaper Shaw HD PVR that has been released pretty much everywhere but BC.

http://www.digitalhome.ca/content/view/2374/206/

it has not been released in any major centres, GVR, Calgary and Edmonton have been neglected these systems, most of the smaller regions have it.

[Dave114]

The Shaw (Motorola) PVRs are selling for $500 at Futureshop (http://www.futureshop.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0665000FS10092566&catid=24994) right now. (It's listed as a sale ending Aug 21).

Not much difference in price anymore between them and the Pace PVRs it seems.

Is it worth waiting for Shaw to magically solve their Pace PVR problems, coincidentally once the backlog of motorola boxes is nearly gone?

[Daemar]

Just go make friends with a Shaw employee...
They get stuff for 1/2 price, and sometimes less if there's a special going on.

Friend of mine got her HD-PVR for $200.

[kcin]

I guess I'll just walk around downtown Calgary asking people if they work at Shaw. Bound to find a friend sooner or later...

[canucksslave]

Just go make friends with a Shaw employee...
They get stuff for 1/2 price, and sometimes less if there's a special going on.

Friend of mine got her HD-PVR for $200.

they can only get one unit for personal use.

[Moebiwankenobi]

got a similar deal through rentention while calling for that internet deal. My total package with internet and HD Basic dropped to $70/month after the discounts and I was offered the $350 price for the HD PVR but I was given the option to pay that in 6 month's time or return the unit for no charge.

[mtuc84]

does anyone know if you can get a similar or better deal if you will be a new shaw customer? ie. moving houses and need some tv.

[LanEvoVII]

Does anyone know if Shaw has The Score HD or Raptors TV HD? I read a post in late 2007 saying that there isn't but what about now?

[Duuuuude]

Good post! I got a very similar deal about a month ago with the HD PVR costing $299 at the end of 6 months and the Shaw rep threw in Xtreme internet for free for 6 months as well. Holy, is it fast!! I regularly download at 1Mbps and can usually reach about 1.4Mbps from major sites.

[tkyoshi]

A cheaper Shaw HD PVR that has been released pretty much everywhere but BC.

http://www.digitalhome.ca/content/view/2374/206/

The Pace PVR promo pricing is now over. It's the same price as the Motorola ($598).

For GVR there seems to be technical issues from when Rogers ran the cable system. Victoria initially got the Pace but apaprently due to issues there, they have gone back to the Motorola.
Other places like Chilliwack still have the Pace though.

[kcin]

I'll probably call back tomorrow and try to get them to make it $299 to match the Expressvu offer.

Can't hurt to try.

[jrietze]

I had a Shaw representative walking around my Apartment Complex in Winnipeg offering free hd-pvr's, no rental costs nothing, all you had to do was keep their service for 6 months and the hd-pvr was yours.

Unfortunately I called Shaw because I had a question the first time I missed her and they told me that I had to talk the Individual themselves because they couldn't offer me the same deal she was, just half off for 298.

Maybe they are trying to get rid of the older models, who knows.

[wtf im nameless]

Great deal IMO. Confirmed in Calgary... Here's what I got:

Shaw Xtreme-I Internet 10mbps download (free powerboost, yes it works and its really cool)
The full HD package with movie central
Highest phone service they had with unlimited long distance in Canada
Two HD-PVR's (DCT3416)

$137.90 per month for the first year

$154.95 when the first year is over

The two DCT3416 were $348 each, brand new - not refurbished and you don't have to pay for them for 6 months. They "rent" them to you at no charge and after six months if you decide to keep them they charge $348 per box on your next shaw bill.

I'm just going to pay $250 / month for six months, pay off the boxes then it drops down to $137.90 :)

Great deal IMO for full HD package, two PVR's, Internet that is that fast and home phone with free long distance... :)

Thank you RFD and OP, i'm one happy camper :)

[saile]

Who did you deal with in Calgary - customer retention or regular CSR?

[wtf im nameless]

Who did you deal with in Calgary - customer retention or regular CSR?

I don't know.. probably retention. I called shaw, picked "Cancel a service" and talked to the guy that picked up the phone. I said i'd like to cancel my subscription and gave him a date about two weeks from today. He asked why I was canceling.. I said because i'm bundling my TV, internet and phone through Telus. He asked me if I had signed a contract yet, I said no. He asked what the deal was, I said phone, internet and cable TV for $100 per month. He said we can do "blah blah blah", I said.. "I'm looking at your web page, you have HDTV, Extreme-I Internet and the $55.00 phone package.. it shows as $164 per month. I want that with movie central as well, what can you do for me?

That's when he offered me the above :)

I said ok, i'll do that but i'll take two DCT's for $700. He said ok.

[darkdude]

What to keep in mind when comparing the Moto and Pace PVRs...


Pace supports an external eSATA HDD up to 750GB. So you get... the internal storage + ur external for recording shows.

Great for HD shows. You just can't offload them from the external to your computer, it's encrypted.

[wtf im nameless]

What to keep in mind when comparing the Moto and Pace PVRs...


Pace supports an external eSATA HDD up to 750GB. So you get... the internal storage + ur external for recording shows.

Great for HD shows. You just can't offload them from the external to your computer, it's encrypted.

I little bird told me something. I can't say for sure that it's true if i'm wrong i'll buy a Pace box anyways, since I have 3 HDTV's.

Shaw was bargaining with motorolla to get better deals.. motorolla didnt think Shaw would leave for another brand.. In comes Pace and Shaw says to Motorolla "You're too expensive, we found someone else". A few months later Motorolla said "ok fine, we'll give you a way better deal" and now the Pace stuff is on its way out.

There's also something else I heard from another birdy :) The new Motorolla box (DCT3416) is fully digital, there is no analog tuner. The pace has both Analog and Digital. They are just using the Pace boxes for any areas that are not fully digital yet. Calgary and parts of BC are both fully digital and we can use the Motorolla boxes, some smaller towns are analog for the lower channels and they need the Pace box to get HDPVR since Motorolla doesnt make the DCT6416 (analog and digital). Keep in mind these boxes are made for the states and they are going all digital fairly quickly here.. That's probably why Motorolla doesnt make an Analog/Digital box any more.

If you can't buy a pace box now, you'll probably never be able to.

[DurtyJ]

Just wondering if this would work for someone who only recently signed up with shaw? Do you need to have been a customer with them for awhile? Cause I just bought a place and signed up with them, and wouldnt mind upgrading to HD programming but the price of the HD-PVR just throws me off. Or should I try anyway? And if they do in fact call my bluff what should I do after that? Cause Telus really sucks.....

[kcin]

I'd just reference the Bell Expressvu $299 offer and see where it gets you.

[wtf im nameless]

Just wondering if this would work for someone who only recently signed up with shaw? Do you need to have been a customer with them for awhile? Cause I just bought a place and signed up with them, and wouldnt mind upgrading to HD programming but the price of the HD-PVR just throws me off. Or should I try anyway? And if they do in fact call my bluff what should I do after that? Cause Telus really sucks.....

It's ok, Shaw has no contracts.. so it doesnt matter that you just signed up.

Just do what I did, call them up, go to cancel your service.. cancel on a date about 2-3 weeks away. They will ask why. Tell them you're moving to "x" competitor... "x" offered you a good deal on an HD-PVR with phone internet and cable tv for $100 per month. They will ask if you signed a contract, when you say "no" they'll say "Well, here's what I can do for you" and give you this offer. Go to shaw's website and price out the exact bundle you want before calling.. when they start to make you an offer tell them that your checking shaws website right now and you kind of like the "(insert the bundle you want here), can you do something like that for a better price?". They should give you that package for 10-15% off depending on how big the package is.

Even if you suck (not saying you in particular) at bargaining and grinding them down and you get nothing at all.. since you're cancel date is two weeks away you can call back tomorrow and cancel the cancelation :P

[LanEvoVII]

What if I just want a cheap HD PVR with no HD plan yet? :lol:

[wtf im nameless]

What if I just want a cheap HD PVR with no HD plan yet? :lol:

Prices will keep falling. I'm sure the longer you wait the cheaper they'll get.. but if you want to get this deal now I don't see why you can't get it right now, they'll give you free programming for a month or two, then call and tell them you want to lower the package to a cheaper one. If they say no, wait till the six months is up, buy it out and then disconnect the box totally and go to cheap cable again. Either way HD shouldnt be much more than regular cable unless you have the very cheapest plan there is for $20ish dollars.

I had no digital box or HD box at all before, I added the two PVR's, the HD package, movie central and the biggest phone package they have (I didnt even have shaw phone before) and my bill only went up $20.00. Considering my telus land line was $35 per month I actually come out ahead by $15/month with way more stuff.

[LanEvoVII]

Right now I have full cable(which is now known as classic cable) for $19.99 with a non-pvr digital box. I think I'll ask for the HD PVR for $299 with 1 month free programming and say I want to try it out first because all I want right now are some free HD channels ( since I like to watch global tv) but mainly the recording ability

[hondas3000]

I never try for HD pvr deal yet but one time I call for internet deal and they gave me digital box for free which is $99. It also comes with 1 month free PPV and 6 month of extreme internet free, so I save a total of $160 for six month period, I will try free digital cable for the first free month and see how good the channel, then I will switch to HD. Shaw won't match the deal but they will match the saving when we switch for and no contract to sign. What else would you ask for :)

[LanEvoVII]

If I do get the HD PVR, would I see an additional $299 on my next bill? Do they come drop it off or can I go to a branch to buy one there instead?

[kcin]

I'm sure you can try to negotiate with them around payment and timing.

I know a representative is coming to install my HD-PVR on Tuesday.

[Daemar]

they can only get one unit for personal use.

On the most part, which is why I mentioned they have specials sometimes.
She was able to buy 3 of them to give to family/friends.

[gobi]

got this today from Shaw in Edmonton..

I pointed out how the Bell HDPVR is now 199$ at Futureshop. CSR gave me 20$ off the cable bill for 6 months, plus free rental of an HDPVR for 6 months and after 6 months I can:
a) rent it for 20/mo
b) buy it out for 350
c) give it back

The way I calculated it, by saving 20/mo for 6 months and I buy it out for 350 at the end of 6 months it will work out to somewhere around ~250.

[ryecatcher]

The above deal that Gobi got is very good. I have tried getting Shaw to offer a 'rental' type deal a couple of times, but no luck. Congrats.

I did see that Shaw HD-PVR's are on sale for $499 at Futureshop this week, so I went to my local Shaw office and asked if they will match the offer. I was told that Shaw will not price match retailers, ever. Since I wanted to do the Shaw Easypay plan, I asked if they could at least 'sweeten the pot' a little so that I wasn't just losing $100 buying through Shaw.

In the end, they credited my account a full month's service for free (around $85), and extended my free preview for two extra months, so I basically got the box for the same price as the FS sale but with no interest monthly payments of $18. The best that FS and BB can do is 3 months no interest. This might not be a big deal to most, but I didn't want to lay out all that cash at the moment.

Anyway, if you are trying to get an HDPVR for as little as possible and don't want to buy second hand, this seems like a decent deal.

[LanEvoVII]

I'm going to try and call Shaw tomorrow, hopefully they can match the $298 deal Bell has. Is $348 still a good price? I asked a representative today and he said my DCT2524 is about a $50 trade-in value towards a HD PVR

[wtf im nameless]

The above deal that Gobi got is very good. I have tried getting Shaw to offer a 'rental' type deal a couple of times, but no luck. Congrats.

I did see that Shaw HD-PVR's are on sale for $499 at Futureshop this week, so I went to my local Shaw office and asked if they will match the offer. I was told that Shaw will not price match retailers, ever. Since I wanted to do the Shaw Easypay plan, I asked if they could at least 'sweeten the pot' a little so that I wasn't just losing $100 buying through Shaw.

In the end, they credited my account a full month's service for free (around $85), and extended my free preview for two extra months, so I basically got the box for the same price as the FS sale but with no interest monthly payments of $18. The best that FS and BB can do is 3 months no interest. This might not be a big deal to most, but I didn't want to lay out all that cash at the moment.

Anyway, if you are trying to get an HDPVR for as little as possible and don't want to buy second hand, this seems like a decent deal.

Why would you do that when you can call Shaw and they will come to your house, install it at no charge, give you a discount on your bill.. and bill you $350 for the HDPVR six months later? Just add $60 on each of your shaw bills for six months and it's paid for.

I got two for $700 :P

[wtf im nameless]

I'm going to try and call Shaw tomorrow, hopefully they can match the $298 deal Bell has. Is $348 still a good price? I asked a representative today and he said my DCT2524 is about a $50 trade-in value towards a HD PVR


They won't match the price, bell usually wants people to sign up on contracts anyways.

$349
No contracts
Don't pay for six months
No interest
After six months decide if you want to give it back or pay them the $350

If you're on the market for a HD-PVR this seems like a no brainer to me... Now that they're getting this cheap though, expect something with more features and probably a bigger hard drive to come out within a year, but hey, it's electronics...

[LanEvoVII]

They won't match the price, bell usually wants people to sign up on contracts anyways.

$349
No contracts
Don't pay for six months
No interest
After six months decide if you want to give it back or pay them the $350

If you're on the market for a HD-PVR this seems like a no brainer to me... Now that they're getting this cheap though, expect something with more features and probably a bigger hard drive to come out within a year, but hey, it's electronics...

Is that an offer I'd have to hope to get or should I ask for that type of deal? As for a newer and better hd pvr, I don't really need any features or a bigger hard drive but just one that works :)

[ryecatcher]

Why would you do that when you can call Shaw and they will come to your house, install it at no charge, give you a discount on your bill.. and bill you $350 for the HDPVR six months later? Just add $60 on each of your shaw bills for six months and it's paid for.

I got two for $700 :P

If you got that deal, good for you, but maybe instead of slagging me you could enlighten us all as to how you got it. Was this a promo, because I've never heard of Shaw just 'giving' people a discount. The "I'm going to cancel if you don't match this offer" trick doesn't always work, and like I said, it didn't for me, so I took this route.

[cheleen]

I tried the other day and it didn't work for me. Not the first time I have tried either. They insisted they NEVER give deals on the HDPVR. I have been a good customer for more years that I care to admit, but they wouldn't budge. :) I would love to get the deal that you pay $350 in 6 months for it.

[chuckp]

Just an FYI. As mentioned previously in this thread, Shaw is offering free HD-PVRs to new customers. A new building opened up next door to mine and alot of the tenants there have taken advantage of the offer. Its happening in Winnipeg, but I cant comment on other cities.

[wtf im nameless]

If you got that deal, good for you, but maybe instead of slagging me you could enlighten us all as to how you got it. Was this a promo, because I've never heard of Shaw just 'giving' people a discount. The "I'm going to cancel if you don't match this offer" trick doesn't always work, and like I said, it didn't for me, so I took this route.

If you'd like me to enlighten you to how I got it, just check the top few posts of mine on page two of this very thread.. What city are you in? That's why I put "confirmed in Calgary".. maybe it's alberta only? or Calgary only? I don't know that part, but all I can tell you is I called Shaw and didnt have to do much for them to offer me that package.

[ecgz88]

Shaw used to not offer any retention price, looks like they changed this year, maybe because of Telus offering $19.95 high speed and start rolling free Telus TV 3 months:cheesygri

it's not a deal though,
Bell HD-PVR is $299 all the time, sometimes Bell offer for $199. remember though Bell HD-PVR you can hook up to 1 HDTV + 1 SDTV, so technically you saved one cable box


if you buy a new Shaw HD-PVR, they always offer 1 Month Free Preview of ALL Channels including HD Specialty channels, HD-PVR receiver: $348 will not be Motorola 3416, regarding for Programming package: Discount to $39.95 for 6 months, Shaw send out these DM all the time.:evil:





So I've been wanting to get a Shaw HD-PVR receiver for a while but the $700 (recently dropped to $600) price tag has always been an issue for me. After the success of the recent Shaw Internet deal I decided to call in and see what they could offer me.

I also checked out Bell Expressvu's current offerings and they have an HD-PVR receiver for $299 (after applicable credits on a 1 or 2 year contract):

"Special offer:"

* 50% off an HD PVR Plus - only $299 after credits1,2
* $25 online credit
* $10 Pay Per View credit3

Link: Bell HD-PVR Deal (http://www.bell.ca/shopping/en_CA_ON.HD-PVR-Plus-System/62129.details)

So I called Shaw and chose the "Cancel or discontinue services" option and spoke with a representative. She was kind and offered me the following:

HD-PVR receiver: $348 (regular $598)
Current Programming package: Discount to $39.95 for 6 months (Currently $57.95 per month)
1 Month Free Preview of ALL Channels including HD Specialty channels

I told her I would think about it and call her back. Overall seems like a pretty good deal to me.

Good luck calling in!

[wtf im nameless]

Shaw used to not offer any retention price, looks like they changed this year, maybe because of Telus offering $19.95 high speed and start rolling free Telus TV 3 months:cheesygri

it's not a deal though,
Bell HD-PVR is $299 all the time, sometimes Bell offer for $199. remember though Bell HD-PVR you can hook up to 1 HDTV + 1 SDTV, so technically you saved one cable box


if you buy a new Shaw HD-PVR, they always offer 1 Month Free Preview of ALL Channels including HD Specialty channels, HD-PVR receiver: $348 will not be Motorola 3416, regarding for Programming package: Discount to $39.95 for 6 months, Shaw send out these DM all the time.:evil:

The deal is for a brand new, non-refurb Motorola DCT3416... or at least thats what they told me.

I'll admit, Bell has a little bit better picture quality, i've had Bell before and these are the reasons I switched back:

Fastest home internet in Calgary

Ability to bundle my phone, cable tv and internet at a discounted rate all on one bill from one provider.

The ability to plug any of the other TV's like the one in the spare bedroom or the gym into the coax jack on the wall and get all full blown cable without needing to buy extra boxes and switches.

No contracts at all..


I don't want to sound like a Shaw lover since I usually don't like big companies, and maybe things are different in other cities or parts of the country... but there is not one single competitor to them in Calgary that even comes close to being able to offer the package they do...

The only beef I ever had with Shaw was the fact that the HDPVR's were too expensive and they wouldnt do anything for long term customers to get them a better deal.. Now that they were able to do that for me, they would have to screw up really really really bad for me to ever leave...

eheheh unless I was able to get my hands on one of Telus's new fiber optic internet connections that they're testing, 20mbps UP and down :O because that would just be crazy fast :) but I don't think that will be happening in the very near future.

[LanEvoVII]

I was able to get the HD PVR for $299! I'm going to get it right now :cheesygri

This is what I said
Me - "I want to cancel my cable on September 1st"
Shaw - "Why?"
Me - " I've been looking to upgrade to HD for a very long time and Bell offered me a good deal on a HD PVR for $299"
Shaw - " I'll see what I can do"
*1 minute later*
Shaw - " We can match Bell's offer so we can give you the HD PVR for $299, will you reconsider?"
Me - "Definitely :D"

[wtf im nameless]

I was able to get the HD PVR for $299! I'm going to get it right now :cheesygri

This is what I said
Me - "I want to cancel my cable on September 1st"
Shaw - "Why?"
Me - " I've been looking to upgrade to HD for a very long time and Bell offered me a good deal on a HD PVR for $299"
Shaw - " I'll see what I can do"
*1 minute later*
Shaw - " We can match Bell's offer so we can give you the HD PVR for $299, will you reconsider?"
Me - "Definitely :D"

Nice job :) That's a deal any RFD'r should be proud of :)

[ryecatcher]

$299?! I'm starting to feel a lot less happy with what I got. Ouch. Maybe I should bring this up with Shaw again. I once discussed it with a CSR, but never got anywhere. Mind you, I wasn't threatening to cancel, so that makes all the difference it seems.

I can't believe Shaw can justify charging $598, then turn around and give it to someone for half that. This proves there is no logic to Shaw's pricing other than trying to milk people for all they are worth.

[LanEvoVII]

You should definitely mention that you'll cancel, otherwise they won't give you good deals.

Now time to sell my old box and dvd recorder

[Monky]

I called last week and couldn't get anywhere with the CSR. I said that I will cancel if there is no deal available. The only thing is that I said I need to hook up my new service with Bell first and then call back to cancel. Maybe I will try again to cancel. What happens if they don't care and let you cancel?

[LanEvoVII]

I don't think you should ask for a deal. What you're doing is kinda like making a threat when you say you're going to cancel if they don't offer you anything.

I said I want to cancel and let them ask why. I never demanded a deal, they offered. I chose a cancellation date 3 weeks later so I have time to cancel the cancellation in case the CSR doesn't give me a deal.

[Feasy]

In the lowermainland, called up Shaw to cancel, they asked why. Said I'm bundling everything with Telus as they give you 2 HD boxes with television(telus deal until november 08, it's on their website) Paused, heard her hitting keyboard to check my account. Then offered me a free HD Pvr as "I am a valued customer." Basically walking out the door and they grabbed me. Never tried for the deal, they offered. Now I'm sitting with my HD pvr and one month of freebies.

[markj]

got this today from Shaw in Edmonton..

I pointed out how the Bell HDPVR is now 199$ at Futureshop. CSR gave me 20$ off the cable bill for 6 months, plus free rental of an HDPVR for 6 months and after 6 months I can:
a) rent it for 20/mo
b) buy it out for 350
c) give it back

The way I calculated it, by saving 20/mo for 6 months and I buy it out for 350 at the end of 6 months it will work out to somewhere around ~250.

does anyone have the link to the 199 bell hd pvr? is it available in the east or is this west coast only?

[dheath]

Just an FYI. As mentioned previously in this thread, Shaw is offering free HD-PVRs to new customers. A new building opened up next door to mine and alot of the tenants there have taken advantage of the offer. Its happening in Winnipeg, but I cant comment on other cities.

I got a letter from Shaw today offering the following:
Sign up for Shaw's Digital TV and HD Plus and you will recieve a COMPLEMENTARY HD PVR CABLE TERMINAL, First 6 months at $39.95/month, Free 2008 NFL Sunday Ticket Complete Season, Free Installation.

I called them up - They are installing on Thursday including:
- HD PVR is mine to keep (free)
- second digital terminal (free) for another tv
- third TV gets regular cable
- FIRST MONTH FREE, then $39.95/month for full HD Plus package
- free premium digital channels for one month (the individually selectable ones).

HOT HOT HOT

[ShoNuff]

I got a letter from Shaw today offering the following:
Sign up for Shaw's Digital TV and HD Plus and you will recieve a COMPLEMENTARY HD PVR CABLE TERMINAL, First 6 months at $39.95/month, Free 2008 NFL Sunday Ticket Complete Season, Free Installation.

I called them up - They are installing on Thursday including:
- HD PVR is mine to keep (free)
- second digital terminal (free) for another tv
- third TV gets regular cable
- FIRST MONTH FREE, then $39.95/month for full HD Plus package
- free premium digital channels for one month (the individually selectable ones).

HOT HOT HOT

Holy crap, are Shaw's sales that bad in Winnipeg??? That's totally hot!

[zoire]

Pretty much got the same deal with OP when I called in to cancel here in Vancouver. Told rep that I am going with Bell in a couple of weeks. She offered. Didn't ask for deal.

[Finnegan0221]

Called Shaw this morning in Vancouver and got this:

1 year free pvr rental and after 1 year I get to keep the pvr
1 extra digital box for other tv
1 month free HD channels
Regular full cable reduced to $39.95/month for 6 months
coming this friday to install

[Chris]

Pretty much got the same deal with OP when I called in to cancel here in Vancouver. Told rep that I am going with Bell in a couple of weeks. She offered. Didn't ask for deal.


Best I could get in Vancouver is:

High Speed Internet $29.95 for 9 Months
HD Basic Digital TV Package $39 for 6 Months
Digital Preview (All HD, movie, digital channels) free for 3 months
HD PVR for $199
No Contract

(I also have a history on my account of trying to bargain for an HDPVR)

[dscott01]

I just called Shaw from Abbotsford and selected the prompt to discontinue service and was offered a free hd pvr as well. Another sweet deal from RFD!

Thanks guys!

[yams]

Finnegan0221, dscott01,
What did you guy say to get that? Did you call 629-8888? I just called, when I mention " my friend told me there is promotion for 1 yr free HD PVR" , she quickly said "nothing like that".

I have just open an account 2 days ago. :evil: I have called Shaw ppl few times last week, none of them can offer me any discount for the terminal. I am in Vancouver as well.

The best I can get is the promotion mail I got in mailbox.
$9.95 basic for 6 months OR $19.95 full cable for 6 months (1st month free)
NO DEAL on hardware.

[sharee]

My deal is pretty good by what I heard here. I phoned and said I am going with bell and then I got to have that box that everyone is gonig on about the HD PV thing. I get all DG channels I get the box for all the other 3 in the house and i pay 39.99 a month. After a year if I want to stay with them the box is free.
After a year I will phone back and get the deal all over again.

If it worked the first time the second time around should be fine to.

[dscott01]

yams,

I called shaw and followed the prompts to discontinue service. When I finally spoke to a CSR I just told her I wanted to cancel my service. She asked why and I told her that TELUS is offering 2 free HD boxes with a 2 year contract. She then offered me the free HDPVR for a year (ie no $1.99 monthly digital box fee) and then after the year is up the HD box is mine to keep. I didn't say anything like "I'm going to cancel if you don't offer ...." I just said I was canceling and she made the offer. Like someone else said, set the cancellation date for 3 to 4 weeks from when you call in so if you're not offered the free hd pvr then you can call in later to uncancel the cancellation.

Let the serv rep offer you the deal don't ask for it.

[Deals Deals Deals]

What if they don't make any offers when I ask to cancel, should I just hang up the phone??? I don't want to lose service :lol:

[yams]

Finnegan0221, dscott01, Thanks a million! :cheesygri
I finally got the deal after you told me the trick.
It is true, NOT mention any deal myself. Just say "want to cancel in Sept". Then she ask me "WHY?" Then told her "I want to try HD because Telus give 2HD box for free"..... she try to tell me the cons of Telus service (delay, contract, etc) but I sounds not care. She then start OFFER me the deal. :lol: BINGO!

1. free HDPVR for a year (ie no $1.99 monthly digital box fee) and mine to keep after.
The old digital box that I am using and I own for long time, I still have to pay $1.99
2. She still give me the NEW customer promotion, Free 1st month, then $19.95 full cable for 6 months + $2 for 10 HD channel = 21.95
3. Because I have just finished contract with Rogers. I told her Telus offer me bundle home phone price for $16.95 for a year. She ofter $14.95 Shaw digital home phone with 1 feature (call display) for a year.
However, Shaw have to come install a model to switch to digital phone, the model is free rental until cancel the service.
4. 1st month FREE High speed internet then $19.95 for next 11 months. But I just renew 1 year for $19.95 High speed enhance with Telus yesterday. Not much different , so I am not switch for internet.

I am very happy with this deal. It is a LOT different with knowing the trick of "cancel service". Thanks again!

[barto]

I had tried for the Shaw Internet deal about a month ago (to match or beat Telus), and was only offered the free Extreme thing for 6 months...but the CSR offered a discount on my digital cable bill and my choice of a free digital cable box (those newer little basic ones) or 6 months free HD-PVR rental, with option to purchase at $299. I actually went for the free small one, as I have one HD-PVR box already (6412, I think) and only one HD TV so far.

This was Edmonton, a while back.

Obviously *totally* free is much, much better - good work you guys!

[majmun]

Just tried to cancel my services in Victoria, but didn't get match offer. They accepted my cancellation.

[dscott01]

Good job yams. Glad it worked for you.

Its really too bad that people have to actually make the move to cancel the service before Shaw makes the offer, but I guess every company is like that.

I know if you switch your home phone from Telus to another provider, Telus will call and offer a sweet bundle deal at a later date.

[dmxlite]

Just tried to cancel my services in Victoria, but didn't get match offer. They accepted my cancellation.

So you're without service now?

[grantz]

Hey Dheath, do you have a copy of the letter you could scan & post? I'd like to try and get that deal, I'm in Wpg too...
Thanks!

[st7860]

in vancouver shaw gives you a PVR for free if you trade in a satellite dish with a recent bill

[LanEvoVII]

Maybe I should call in and say I'm not happy with shaw HD and that telus has better deals. I still have time to return my HD PVR which I got for $299...

[LD500]

I called in and told them Bell has a better deal to upgrade my other two tv to HD. I said I would rather not cancel. I was very polite. They offered me a choice of one free HD PVR or two non-HD PVR, plus some discounts on my high speed internet that added up to almost $200 over the next 9 months.

[ShoNuff]

RFD wins again... my cousin has been wasting her 50" HDTV for 6 months procrastinating getting a HD box... and she even works for Bell! She'd prefer not to switch up her email address etc, so she wanted to stick with Shaw but could never justify getting the HD PVR box she wanted. Followed the script and got the deal mentioned above... thanks guys!! You're all great!

[dpolites]

I got in on it as well, but hope I don't have the myriad of issues that people have reported on digitalhome forums. They are not giving out the Motorola Box, they are giving the Pace box which many people have reported problems with.

[MVP1]

Thanks a lot OP.

I called Shaw and told them I was planning on switching to Bell since they offered me a HD PVR for 299$. I spoke politely and asked when the Shaw bill would end. The Shaw agent then told me he has some options for me and viola! He bad mouths Bell and then offers me a free 1 year rental of the HD PVR and then after that 1 year if i'm happy with the PVR I can keep it for free. This is awesome! :)

[LanEvoVII]

Looks like I'm not through with Shaw just yet ;)

[666Hunter666]

Got Shaw Extreme for 6 months free, 1 HDPVR (DCT3416) 6 months free rental, 1 Regular digital terminal(mine to keep after 6 months), High Def channels for 6 months includes movie central plus, 6weeks free Odyssey Greek TV and classic cable. My Bill will be $90.18 for the next 6 months. I did mention that Telus had sent me a pamphlet saying I have 3 months free TV and 3 months free internet and 2 free HD terminals and if I sign up for any year term contract I would get a wireless gateway. I would have preferred that they had given the HDPVR to keep but they said I can buy it for $299 after the 6 months. Also I am just wondering if anyone knows what some of these promo codes I saw at shaw mean? Promo 90,91,69 and a few others. I can't remember but they put me under promo 90 or 91. Any info on these promo codes would be much appreciated!

[GYR8]

Thanks a lot OP.

I called Shaw and told them I was planning on switching to Bell since they offered me a HD PVR for 299$. I spoke politely and asked when the Shaw bill would end. The Shaw agent then told me he has some options for me and viola! He bad mouths Bell and then offers me a free 1 year rental of the HD PVR and then after that 1 year if i'm happy with the PVR I can keep it for free. This is awesome! :)

Ok, so they are giving you the PVR free for one year with the OPTION of keeping it for *free* or NOT keeping it at all? I am thinking that there is a TOUGH choice there :lol:

So you essentially got them to just give you a PVR for nothing? Why would Shaw even bother to offer it as a "1-year rental"? Silly Shaw Cable!

GYR8

[LD500]

Ok, so they are giving you the PVR free for one year with the OPTION of keeping it for *free* or NOT keeping it at all? I am thinking that there is a TOUGH choice there :lol:

So you essentially got them to just give you a PVR for nothing? Why would Shaw even bother to offer it as a "1-year rental"? Silly Shaw Cable!

GYR8

Shaw doesn't have contracts so by putting you on a free rental initially they get their box back if you decide to change to Bell or Telus before the rental is over. The free HDPVR or 2 HD non-PVR box offer I was given is also initially a 1 year free rental. After the 1 year I own the boxes.

It's fine, I don't plan on changing since Telus can't have more than one HDTV in the same house. Bell can but I don't want to mess with a dish unless I have to. Shaw has been aggressive enough to keep me as a customer.

[st7860]

Shaw doesn't have contracts so by putting you on a free rental initially they get their box back if you decide to change to Bell or Telus before the rental is over. The free HDPVR or 2 HD non-PVR box offer I was given is also initially a 1 year free rental. After the 1 year I own the boxes.

It's fine, I don't plan on changing since Telus can't have more than one HDTV in the same house. Bell can but I don't want to mess with a dish unless I have to. Shaw has been aggressive enough to keep me as a customer.

if shaw offered a free HD PVR on a 3 year term with cable services i'm sure lots of people would sign up.

[yady]

Just called to see if they would offer me anything, simply said I wanted to cancel and which to telus hd and she said "Shaw" we can come and get the equipment in a weeks time would someone be home on that day for us to collect it. I did not confirm anything and simply said need to confirm with telus if they can transfer my number over as I don't want to lose that.

So not sure whether to call back as it looks like I have blown my chance of getting the HD PVR :( . I have phone/internet/cable with them at the moment. Any advice?:?: :?: :?:

[cdogg27]

Long time lurker =)

Well deal may be dead, in Calgary at least...
Called Shaw to cancel, told them what telus is offering...
He went on about all the bad qualities of telus, but didnt offer me a damn thing..
Cancellation is Aug 23rd =( Been with shaw cable/internet over 10 years
Guess i better call to un-cancel

[st7860]

Long time lurker =)

Well deal may be dead, in Calgary at least...
Called Shaw to cancel, told them what telus is offering...
He went on about all the bad qualities of telus, but didnt offer me a damn thing..
Cancellation is Aug 23rd =( Been with shaw cable/internet over 10 years
Guess i better call to un-cancel

just switch to bell or telus for 3 months then sign up with shaw again to ge the new customer promotion

[barto]

Is it worth it to suggest that you've liked Shaw's services & would prefer not to switch, but the other deal's just too good to pass up?

Or suggest that your friend/cousin/whatever went to cancel with Shaw and got some incentives to stay?

Or just to say that you're *thinking* of cancelling with Shaw because of this other good deal...that way if you don't get offered anything, you haven't officially cancelled with them...?

Just a few thoughts - good luck out there, and as others have mentioned, keep calling back if you don't get anywhere with one rep.

Bart

[shawnly1000]

RFD FTW!!!! HDPVR with the same 1 year "catch", got this after a second try, first rep wanted 6 months then $299.

[djwazzy]

Just called in Calgary to see what they would offer. I mentioned the Telus deal of 2 free HD terminals. The rep told me about having to lock into a contract with Telus, etc... and offered me essentially the same deal as the original poster:

HD-PVR receiver: free for 6 months, then I could purchase it for $348
Current Programming package: Discount to $39.95 for 6 months

I pushed for a free HDPVR box, rep said that they could not offer me that, but could offer 2 free regular non-pvr, non-hd digial boxes.

I told them I would think about it and call them back.

[Pavel]

I called and asked which PVR unit it is that is available for this offer. It is the DCT 6416. It's a refurb with a one year warranty.

Edit: I picked one up at the Shaw Centres and it was a dud. Unit started to lock up, it began to get hot, hard drive is very noisey, making loud clicking and chirping noises. PVR won't work. This is the 6416 that has an analogue/digital tuner which is a must if living in a condo that has a security cam.

[ryar]

HD-PVR receiver: free for 6 months, then I could purchase it for $348
Current Programming package: Discount to $39.95 for 6 months


I was offered the same but a $298 buyout. Did anyone in Alberta get offered a free HD-PVR after 1 year?

[Starcraftjunkie]

Maybe I should start a new thread since it isn't retention, but I got this small insert with my paper. It's similar to an older promotion:

Trade in your old satellite receiver and get an hdpvr plus one month of hdtv service free. Trade in a second receiver and you'll receiver a shaw digital terminal. And, as part of this offer you can also receive one month of our home phone service (a $55.00 value) at no charge.

Offer ends august 31st, 2008.

Fine print (that I found to matter):
will be required to provide a copy of an active satellite services invoice within the past 30 days.
HDPVR may be a refurbished unit.
Customer must not have subscribed to shaw television within the past 3 months.
Customer must go on preauthorized payment for a minimum of 6 months.
Taxes not included.

[Prodigy45]

Called today and got the following deal:

6 months reduced price on cable $39.99
HD+ free for 6 months
1 month ALL channels unlocked
High def recorder free 6 months
$299 after 6 months if i want to buy, $2 extra on bill for digital

All in all it was worth it, I called regular customer service, explained bell was offering a deal and he transferred me. Spoke to another fellow who offered me the deal. Never said I wanted to cancel, only said I was looking at what they could offer me. Mentioned the two telus HD boxes but he said they didn't record and the signal was worse, and that the bell boxes had only 1 tuner.

Gonna go pick up my hd pvr tomorrow :) Thanks RFD!

[wtf im nameless]

I called and asked which PVR unit it is that is available for this offer. It is the DCT 6416. It's a refurb with a one year warranty.

Edit: I picked one up at the Shaw Centres and it was a dud. Unit started to lock up, it began to get hot, hard drive is very noisey, making loud clicking and chirping noises. PVR won't work. This is the 6416 that has an analogue/digital tuner which is a must if living in a condo that has a security cam.

Maybe that's why some people are getting it for free or for $299... what city are you in? In Calgary they assured me it was DCT3416, new, not refurb. If so, that makes sense... refurb 6416's for free for BC customers and brand new DCT3416 for $350...

[LanEvoVII]

I got a DCT 3416 for $350 after tax, works fine so far

[shawnly1000]

i asked the rep whether the terminal would be new and she assured me it'd be brand new, guess i'll have to wait and see when the tech comes to install it.

[Feasy]

In Vancouver, The one i got was a 6416 new. I didn't wait for install though, I went to my nearest shaw and picked it up. Since the staff there are usually unaware. Install consisted of plugging the cable into the back of my box and into the tv. Then it was a phone call and they set it up from remote.

[dscott01]

I picked up mine in Surrey and it is a refurbished 3416. It doesn't bother me that its refurbished because I've paid nothing for it and Shaw seems to be good with the warranty.

[sharee]

I got the box for free too if i stay after a year plus 3 digital boxes. Either way I am still be paying 39.99 a month. I dont care If im getting 2 or 300 channels.I only really want the 2 to 57 anyway. So I am calling back as I want a better deal. I may be getting all these channels but It looks like everyone else is as well but not paying as much.

[st7860]

I got the box for free too if i stay after a year plus 3 digital boxes. Either way I am still be paying 39.99 a month. I dont care If im getting 2 or 300 channels.I only really want the 2 to 57 anyway. So I am calling back as I want a better deal. I may be getting all these channels but It looks like everyone else is as well but not paying as much.

$39.99 per month for just 57 channels?

you should ask them for $19.99 for 6 months and free first month. thats what new customers get.

[Byrns]

If anyone in Calgary is looking to sell their non-pvr HD Shaw boxes send me a PM.

[Gdog]

Whoa, this was too easy. Called in Vancouver, told lady I was going to cancel services. She asks "why" (seems as though she knows what's coming). I tell her a Telus rep "called" me and offered me a deal on their HD boxes x 2, 175 channels plus a free Future Shop gift card (if you order online). She was really, really nice. I kinda played dumb about HD and stuff.

Lady spends some time explaining...offers free PVR for a year, keep after, or 2 x HD boxes. I got the free PVR for a year, plus a one month free HD preview. :)

Gonna go get my box now! :)

Thanks OP! LOVE Shaw!!!

[Pavel]

Maybe that's why some people are getting it for free or for $299... what city are you in? In Calgary they assured me it was DCT3416, new, not refurb. If so, that makes sense... refurb 6416's for free for BC customers and brand new DCT3416 for $350...
I'm in BC. The rep told me 3 year warranty but nothing was noted on the account. It's Shaw's policy that rental units (you're renting for a year remember) are all refurbs. It can be a 3416 or 6416. The 3416 is fully digital with no analogue tuner while the 6416 has both.

[lbi]

vancouver resident. just got the free hdpvr box.

smokin deal.

[DealsLookout]

I'm an existing HD-PVR customer and would like to get another free HD box so I called in to say that I'm cancelling because of other company's offer.

The best that they can offer me is $50 off from the original price. Not a good deal. I'll try again tomorrow.

Any advice that you can share.

[kumamoto]

Hi, Gdog
what's the price for HD channels? how much you have to pay after 1-year? Do they keep same rate for "full SD + HDD add-on" ?
Thanks a lot.



Lady spends some time explaining...offers free PVR for a year, keep after, or 2 x HD boxes. I got the free PVR for a year, plus a one month free HD preview. :)

[danno567]

has anyone had success with this in cow town? id love to know.

[rgilld]

Called in on Tuesday and said we wanted to cancel. Of course they asked why. Told them that we recently got a HDTV so wanted to try the deal from Telus. He asked if he could do anything to make us stay. He offered us either 1 HDPVR or 2 HD boxes. I took the HDPVR. Later I found out that he also added 1 month free service then $39.95 for six months.

[ryar]

In Edmonton I called back again today and said a friend had a free HD-PVR offered to him when he called to cancel. (Yesterday they offered me 6 months at $39.99 per month, as well as no rent for the HD-PVR during that time. When the six months was up, I had the option to buy it for $299). The guy said it was on old promotion that is not being offered anymore (BS, sounds like people in BC are getting that deal).

Anyways, he said I could buy it up front for half off instead of waiting six months, while still getting the $39.99 per month for that duration. Looks like that is the best they are offering here... He also said they are running out of units fast, maybe just to put some pressure on.

Thanks OP, it looks like I am finally get my hands on a HD-PVR.

[shawnly1000]

think i got myself a refurb? DCT6416:R also says DCT596 Service 11-Aug-08
eh, can't complain, it was for free, which is the best deal.

[Airbrnetravel]

Couple of friends received an HD-PVR for free after 12 months Thursday morning. Called tonight about 7pm Van time looking for HD-PVR for free... Don't have HD tv yet but intend within 6 months so might as well get the box right now if they are so cheap! Final deal (AFTER 1 hour on the phone) 12 months free HD-PVR $299 after 12 months (better believe I will get a NEW, one rep never said anything about refurb, going to store downtown to pick it up.) Extreme high speed internet for 6 mths (upgrade from high speed free). Cable down from $58 to $40 for 12 months. Internet down to $36 a month for 12 months. Also, got rep to throw in home phone for $15 a month for 12 months. Pretty good considering... saved lots. Thanks Shaw. Oh, and rep kept asking where I heard of this deal because they are getting inundated about it, hahaha. THANK YOU RED FLAG DEALS!! Not that I told them that!

[Gdog]

Hi, Gdog
what's the price for HD channels? how much you have to pay after 1-year? Do they keep same rate for "full SD + HDD add-on" ?
Thanks a lot.

HD Basic is a $1 add on...but I got a free month of HD channels for free. After a year I believe I have the option to keep it...she didn't say I had to pay!

I got the 3416 model in Vancouver. Picked it up from the Shaw tower. Looks like a refurbed unit, but who cares because it works awesome. Man, I love HD!!! :)

This is definitely a smoking hot deal. The online rep who helped activate the PVR was even curious and asked how I got this PVR free for a year! :D

[Gdog]

Couple of friends received an HD-PVR for free after 12 months Thursday morning. Called tonight about 7pm Van time looking for HD-PVR for free... Don't have HD tv yet but intend within 6 months so might as well get the box right now if they are so cheap! Final deal (AFTER 1 hour on the phone) 12 months free HD-PVR $299 after 12 months (better believe I will get a NEW, one rep never said anything about refurb, going to store downtown to pick it up.) Extreme high speed internet for 6 mths (upgrade from high speed free). Cable down from $58 to $40 for 12 months. Internet down to $36 a month for 12 months. Also, got rep to throw in home phone for $15 a month for 12 months. Pretty good considering... saved lots. Thanks Shaw. Oh, and rep kept asking where I heard of this deal because they are getting inundated about it, hahaha. THANK YOU RED FLAG DEALS!! Not that I told them that!

Holy smokes! I think you got a fantastic deal...way to keep RFD on the DL! Gotta love that. :twisted:

[bomboi]

hey how can you tell whether you got a refrub unit or not?

[dscott01]

You can tell by the packaging. Brown box is a refurb, fancy Shaw box is new unit.

[qwertyuiop]

I got a brand new 3416 free for a year, then $298 after. Also 6 free months of HD plus. Thanks OP!

[coleworld]

Anyone successfully get a HDPVR in Winnipeg? If so, how... I called and they still stood by there $598 purchase price...

[Retardical_Sam]

I just called from Victoria and they totally called my bluff, cancelled my cable and then asked "Anything else we can do for you?" So I said that I heard that they could possibly match Bell's offer to keep me there, she said that "they don't rent PVR's, but she'd check with her supervisor and call me back".

Here's hoping they offer me something.:o

[Retardical_Sam]

Bah, nothing! They didn't offer me a thing! They said since I was already on a cable promotion (the tail end of an introductory six month pricing thing), they couldn't do anything, and that they "have to stand firm" on the pricing of the PVR's, and that they "don't sell refurbished units". Bah. Humbug! I set the cancellation date to be in a week, so maybe I'll call in a couple of days and see if I can get a new person.

[majmun]

Well, looks like the do not care if they keep the customers or not in Victoria (shaw) as they do in other cities. I am do not want to spend any more time checking with them. Will probably move to Bell, they do have good offer. Anyone have experience with Bell?

[Retardical_Sam]

Majmun, keep in mind that I did get an internet discount from a previous call, they extended my introductory internet promotion ($30 for regular speed) for another six months, and bumped me up to extreme high speed for no extra cost for those six months. Normally I'm happy with them, and I guess I can't really fault them for not giving me a free HDPVR, I just wanted one. =)

[koop12]

Another Success from Vancouver area. I called yesterday to cancel and was offered either 2 HD receivers or 1 HD PVR for 12 months for free and after that it will belong to me unless I cancel within the 12 month period. Also reduced full cable package down to 39.99 and high speed down to 19.99. I'll be saving 30.00 a month and will get a free HD PVR to boot. Thanks OP.:) :)

[kumamoto]

just got turn down by shaw in Victroria. they won't give any discount both on internet and cable. Now i need cancel the cancellation.

[dheath]

Anyone successfully get a HDPVR in Winnipeg? If so, how... I called and they still stood by there $598 purchase price...


I got mine installed yesterday. FREE HD PVR (the deal I mentioned in this post a few days ago).

I got a letter from Shaw in the mail (it was addressed to the previous owner) offering the deal to "get me back" I called them up and got the deal. They asked if I had been a Shaw customer before (which I was in another city over a year ago) and they ok'd the deal. Good Luck.

BTW I got the "Good" PVR - the Motorola DCT3416.

[dscott01]

Why is the DCT3416 the "good" PVR?

[Pavel]

Why is the DCT3416 the "good" PVR?

It's not necessarily the "good", but the most recent. It also doesnt have a history of the hard drive failing as does the DCT6416.

[dpolites]

I just had Shaw do their install today, and they installed a brand new DCT-6416 Phase III with HDMI and eSata port for using external hard drive for more storage. That I believe is the latest version, so I think they are carrying new 6416's as well here and there as I got one. From what I have read, the main difference is fully digital on the 3416 where the 6416 is fully digital and analog capable as well. There is a reason 6416 sells for more money. Shaw is carrying some 3416 as it is cheaper for customers, and cheaper for the discounted/free PVR's like is going on now.

So I for one are glad for the 6416, best of both worlds.

P.S. The installer said that the cheaper Pace PVR units that they were testing in some markets Shaw serves in Canada is a failure, and that now they have a warehouse full of them that they are not going to use. They will be staying with Motorola due to much higher reliability for the customers. The Moto units are much more expensive for Shaw to acquire, so they will keep charging a premium for the PVR's they carry.

[Pavel]

I just had Shaw do their install today, and they installed a brand new DCT-6416 Phase III with HDMI. .

I am not sure if it's the same, but mine is the DCT6416 III. Have u noticed any blurring on some HDTV.

[dpolites]

I am not sure if it's the same, but mine is the DCT6416 III. Have u noticed any blurring on some HDTV.

Likely the same unit, but I haven't noticed blurring yet. Not always watching HD though. When I was watching Olympics in HD I didn't notice blurring.

[Pavel]

I have a 37 in LCD. I noticed it easily during swimming and gymnastics. My first guess was the refresh rate of the LCD as the culprit but I dont recall seeing it before using the standard digital box. I did call Shaw tech support and they said they did have complaints about some pixelization on the Olympics yesterday.

[cdogg27]

So i guess no one has had any luck in Cow-town at all??

[samo147]

i tried calling this afternoon in calgary
rejected...

let me know if anyone has success..
would love the hd PVR for 350...

[biznatch]

I got the $350 deal in Calgary - I actually didn't see this thread until now but picked up my new DCT-3416 this week and installed it myself.

With 6 months of HD promo pricing my bills also end up about $20/month cheaper so that really sweetened the deal.

The rep at Shaw that I talked to you was great. I was going to switch my full account (phone, internet, tv) to Telus because of the lower pricing but at the end of the day am happy with my current service at Shaw.

As for the differences between the 3416/6416 - theres no need for the analog in the markets that have already been switched to fully digital. I was told the 6416 is "full size" - the 3416 is a little wider than my previous terminal and not much deeper at all, much smaller than I thought it would be.

I like it but whats up with the on screen guide only being in 4:3 when on an HD channel? I can't find an option to change that. Annoying.

[RayzorC]

Success!

Thanks RFDers. Called CSR stating i would like to discontinue service. "I am thinking of upgrading to HDTV - just bought a HDTV, and I was actually going to go with Bell's HD." CSR asked me why, and I simply stated that the packages seemed similar, but the upfront cost of the HD PVR was what really made me change my mind.

Then the floodgates opened :)

Got:
-6 months of Premium Package (includes HD Plus) for $39.95/month (regular $66.95/month)
-6 months free HDPVR - confirmed DCT 3416, not sure if new or refurb, but I can't get greedy.
-free regular digital box for another standard television (I just asked what happens if I need another box) - another HDPVR would have been full price though.
-after 6 months - I buy the HDPVR for $299.

Very nice lady CSR. So I'm happy. I live in Edmonton - so the deal still lives. Thanks everyone for the posts, it really helped!

[Deal Grabber]

From Richmond, BC.
I got free HD PVR, and $20 off HD Plus package every month for a year. Thanks very much OP. i have been wanting a HD box for a while now and was waiting for a good deal :)

[Gdog]

Bit off topic, but on non HD channels the screen does not auto fit...is that normal? Or is there a way to change this so it does "stretch"? Just curious since this is my first HD experience. TIA. ;)

[Deal Grabber]

Bit off topic, but on non HD channels the screen does not auto fit...is that normal? Or is there a way to change this so it does "stretch"? Just curious since this is my first HD experience. TIA. ;)
you can set most newer tvs to do that for you.

[coleworld]

So i just got mine installed...

$299 purchase price
3 months free preview of all bonus channels on top of regular cable..
6 months free HD plus

BUT it is a PACE system!

I was told I would get Motorola and now I will have to go in to swap it tomorrow.

Are the Pace systems worth $300? Should I bother swapping?

I will be selling it in a year and a bit so I assume the reselling price on the Motorola would be much better.

Any thoughts???

[sh0n]

For all you GVA area people, how did you score the PVR?

I guess my approach was wrong only got reduced Internet + TV pricing.

Any help for a RFD'er?

[ryecatcher]

Bit off topic, but on non HD channels the screen does not auto fit...is that normal? Or is there a way to change this so it does "stretch"? Just curious since this is my first HD experience. TIA. ;)

If your TV does not auto stretch the picture on SD channels, the instructions for setting your Shaw box to do the stretching are in your user manual. Basically, without using your remote, power off your cable box and then immediately hit the menu button. This will bring up some options, among them the ability to stretch 4:3 content to 16:9. However, the cable box will likely not do as nice a job as your TV at stretching the picture, in most cases.

[clvnng]

heyy

i wanna better deal on my monthly channels with shaw......
i already have a HD receiver (not PVR). haha i cant think of any way to talk about bell and getting shaw to give me a monthly discount

[S.Chan]

Bit off topic, but on non HD channels the screen does not auto fit...is that normal? Or is there a way to change this so it does "stretch"? Just curious since this is my first HD experience. TIA. ;)

This is a good read for your problem: http://cjhengineering.com/hdtv/cablehdtv/dctset-up.htm

[Deal Grabber]

For all you GVA area people, how did you score the PVR?

I guess my approach was wrong only got reduced Internet + TV pricing.

Any help for a RFD'er?
I guess they go by your account and how much money they "net" from you every month or a calendar year. I simply told them about Telus offer, got transferred twice, the last CSR (account management) was very inquisitive and asked for details etc. i told her as much as i knew and i said i dont know everything since i wanted to call you and give you a chance first before i call Telus to discuss this with them. She came back with the offer and i accepted. She "acknowledged" that i am a good customer of theirs...

hope this helps.

[sh0n]

I guess they go by your account and how much money they "net" from you every month or a calendar year. I simply told them about Telus offer, got transferred twice, the last CSR (account management) was very inquisitive and asked for details etc. i told her as much as i knew and i said i dont know everything since i wanted to call you and give you a chance first before i call Telus to discuss this with them. She came back with the offer and i accepted. She "acknowledged" that i am a good customer of theirs...

hope this helps.

Are you able to give some details regarding how much you spend monthly? and what kind of services? and years with Shaw?

Thanks

[LanEvoVII]

I returned my HD PVR I bought for $299 before tax, going to try to get a free one...

[Asad_A203]

I just had Shaw do their install today, and they installed a brand new DCT-6416 Phase III with HDMI and eSata port for using external hard drive for more storage. That I believe is the latest version, so I think they are carrying new 6416's as well here and there as I got one. From what I have read, the main difference is fully digital on the 3416 where the 6416 is fully digital and analog capable as well. There is a reason 6416 sells for more money. Shaw is carrying some 3416 as it is cheaper for customers, and cheaper for the discounted/free PVR's like is going on now.

So I for one are glad for the 6416, best of both worlds.

P.S. The installer said that the cheaper Pace PVR units that they were testing in some markets Shaw serves in Canada is a failure, and that now they have a warehouse full of them that they are not going to use. They will be staying with Motorola due to much higher reliability for the customers. The Moto units are much more expensive for Shaw to acquire, so they will keep charging a premium for the PVR's they carry.

Probably the reason for the switch/flip to Pace was to show Motorola that Shaw won't be monoplized by them. I haven't heard of much problems with the Pace boxes and they are much quicker to resolve issues (HDMI issue with Moto boxes is still a concern) personally. They sold pretty well here at the introductory rate.

[grantz]

Waited on the phone for Shaw (Winnipeg) for 35 minutes, only to be told they had no specific promotion for new customers (currently with MTS), not even discounted monthly packages.

Amazing, not only waste of my time, but obvisously not true at all, now I remember why I switched from Shaw in the first place...never again!

[mad]

Called in asking to cancel service because telus called me to switch over =

1 free HD PVR
1 free digital terminal
1 free month /$14.95 phone
extreme internet
full HD TV

end up paying 115/month or so

[djwazzy]

Called in asking to cancel service because telus called me to switch over =

1 free HD PVR
1 free digital terminal
1 free month /$14.95 phone
extreme internet
full HD TV

end up paying 115/month or so

I'm assuming you are in Vancouver. Has anyone outside of Vancouver been offered anything even close to this?

[bomboi]

Called in asking to cancel service because telus called me to switch over =

1 free HD PVR
1 free digital terminal
1 free month /$14.95 phone
extreme internet
full HD TV

end up paying 115/month or so

wow thats a crazy deal!!!!!!!!!!!!!!! i wanna be able to get a another digital terminal for my house

[midnightly]

i have the pace box (HD PVR) and i have been having a number of issues with it (after calling shaw and complaining about it shutting off on me about 5 times they finally sent out a tech) after speaking with the tech some it's most likely a hard drive issue and i will be getting a replacement box... though he was talking to me about hte pace boxes.. aparently they had an overwhelming demand for them.. SOOO much so that they cannot keep up with demand and neither can pace.. that pace broke thier contract with shaw because of this (not sure if it's all of shaw or just our local shaw) it is disappointing news for those who are interested in the pace boxes ( unlike the motorolla box you can attach an external harddrive to the pace box to give you unlimited harddrive space)

[kitty]

... interested in the pace boxes ( unlike the motorolla box you can attach an external harddrive to the pace box to give you unlimited harddrive space)

Is it really unlimited? Wasn't it limited to 750GB or something like that?

Of course, that's still way more than what the Motorola boxes have... but pales in comparison what people capturing with firewire can put on their servers. :cheesygri

[wtf im nameless]

Waited on the phone for Shaw (Winnipeg) for 35 minutes, only to be told they had no specific promotion for new customers (currently with MTS), not even discounted monthly packages.

Amazing, not only waste of my time, but obvisously not true at all, now I remember why I switched from Shaw in the first place...never again!
lol, a waste of time and obviously not true? You think we're all lying?
http://i307.photobucket.com/albums/nn304/wtfimnameless/conspiracy.jpg



I'm assuming you are in Vancouver. Has anyone outside of Vancouver been offered anything even close to this?

I ended up getting full digital cable with the full HD line up, in addition to movie central.. Full $55/month phone service and the second fastest internet they have... 1MBup/10MB down. Two HD-PVR's at $350ea... $137/month for the first year then it goes to $150... that's in Calgary for new DCT3416's.. not the refurbs or older boxes.

[BoombasticSloth]

Plus, with the Pace box, it can output the native video signal. That is something that all boxes should be able to do. Unfortunately, the Moto box can't :mad:

[ryecatcher]

lol, a waste of time and obviously not true? You think we're all lying?

I think what grantz is saying is that he's frustrated that the Shaw rep he spoke to denied that Shaw ever offered anyone the deal in the first place, when clearly this forum shows otherwise. Not everyone got it on the first try, as many people here have mentioned. You might have considered that before trying to mock grantz with your funny little picture.

[coleworld]

Waited on the phone for Shaw (Winnipeg) for 35 minutes, only to be told they had no specific promotion for new customers (currently with MTS), not even discounted monthly packages.

Amazing, not only waste of my time, but obvisously not true at all, now I remember why I switched from Shaw in the first place...never again!

If you didn't the first time...Ask to be put through to PROMOTIONS department...

[kud0s69]

For GVA folks.

I live outside Telus TV's offering area (In Coquitlam). I called Telus yesterday to inquire about Telus TV. Nothing in my area. I was going to call shaw and see what they can do, but do you think that not having Telus TV in my area will cause me problems? I can totally see the Shaw CSR saying "Telus TV is not available in your area" therefore we can not do anything about it.

[dmxlite]

For GVA folks.

I live outside Telus TV's offering area (In Coquitlam). I called Telus yesterday to inquire about Telus TV. Nothing in my area. I was going to call shaw and see what they can do, but do you think that not having Telus TV in my area will cause me problems? I can totally see the Shaw CSR saying "Telus TV is not available in your area" therefore we can not do anything about it.

Well, look at what Bell is offering and ask Shaw to match, or beat it.

[wtf im nameless]

I think what grantz is saying is that he's frustrated that the Shaw rep he spoke to denied that Shaw ever offered anyone the deal in the first place, when clearly this forum shows otherwise. Not everyone got it on the first try, as many people here have mentioned. You might have considered that before trying to mock grantz with your funny little picture.


or maybe he should have said "I called the first time and didnt get it.. i'll try again later."

I wasnt mocking the fact that he didnt get it on his first try... i was posting a comment regarding the way he worded his reply.. I'm glad found the little picture funny, that was the intent of my reply.

[dscott01]

kud0s69,

It doesn't matter if Telus TV is in your area or not. Shaw retention has no idea what area's are TTV enabled. I have a friend that called in and told them about the Telus HD offer and was offered a free HD PVR from Shaw. He is not able to get TTV where he currently lives, but told Shaw that he was switching to Telus for the free HD boxes.

[Deal Grabber]

Brand New DCT3416 installed today. tech said 3416 is by far the best set they have. so far very happy :) cant thank the OP enough.

[Tony77]

kud0s69,

It doesn't matter if Telus TV is in your area or not. Shaw retention has no idea what area's are TTV enabled. I have a friend that called in and told them about the Telus HD offer and was offered a free HD PVR from Shaw. He is not able to get TTV where he currently lives, but told Shaw that he was switching to Telus for the free HD boxes.
all they need is your telephone # to check the Telus TV coverage, of course
if UR a good customer they want to keep then there will be deal... i think!

[dscott01]

If your calling to cancel your service, Shaw retention isn't going to say "hold on a sec while we verify if Telus TV is in your area" before they offer you a retention deal.

Although Shaw could check the website for an indication of whether Telus TV is available with a particular phone number. The website is not 100% accurate and will not be able to let someone know if they qualify for Telus TV if they have a Shaw digital phone. An area can also be Telus TV ready but not have the information updated on the website.

Shaw Loyalty and Retention is there to try to keep your business, not to try to find loopholes in order to avoid offering retention deals

[MacBuster]

I'm an HDMI-only setup.

Are these Moto boxes still having problems?

[grantz]

Shaw is lying, not RFD, would never knock you guys (sniff sniff)!
I was talking to their promotions department, it's the department with all the people with long noses.....

[kud0s69]

Wow, I just tried. Called in saying I wanted to cancel. When they asked why, I told them Telus is offering me 2 HD boxes etc. They came back on the phone with the final balance and your service will discontinue on Sept 30. Told them I would be switching all my services over to Telus.

Nothing offered at all. Stayed very nice on the phone, I suck. Phone call lasted all of 3 minutes.

PS - What should I expect now. Nothing? Do they call you with any final offers? I don't mind actually switching, seeing as how they were SOOOOO keen on keeping my business. I guess after almost 20 years TV (the last 10 or so with internet) I will no longer be with Shaw! Kinda in shock that they showed so little care for such a long time customer.

[Deal Grabber]

Wow, I just tried. Called in saying I wanted to cancel. When they asked why, I told them Telus is offering me 2 HD boxes etc. They came back on the phone with the final balance and your service will discontinue on Sept 30. Told them I would be switching all my services over to Telus.

Nothing offered at all. Stayed very nice on the phone, I suck. Phone call lasted all of 3 minutes.

PS - What should I expect now. Nothing? Do they call you with any final offers? I don't mind actually switching, seeing as how they were SOOOOO keen on keeping my business. I guess after almost 20 years TV (the last 10 or so with internet) I will no longer be with Shaw! Kinda in shock that they showed so little care for such a long time customer.
Like i previously mentioned, i think two things are very important
1) what set of services do you have from Shaw. Having internet and tv is onething but having higher tiers of both services definitely plays to your advantage.
2) I don't think phoning in to cancel has helped anyone. most people here got their PVRs by explaining what they want for Shaw to do.

Again that is just my opinion and it could also just be a CSR who just got engaged to a CSR during her periods :D

~DG

[kud0s69]

Like i previously mentioned, i think two things are very important
1) what set of services do you have from Shaw. Having internet and tv is onething but having higher tiers of both services definitely plays to your advantage.
2) I don't think phoning in to cancel has helped anyone. most people here got their PVRs by explaining what they want for Shaw to do.

Again that is just my opinion and it could also just be a CSR who just got engaged to a CSR during her periods :D

~DG


True, I read this thread and I guess people have been pretty vague on what they said to Shaw and had success. I have Shaw full HD, High Speed internet. My bill is 110/mo.

I wonder if it is worth me calling back to see if there are any other offers. The CSR I got seemed very disinterested in keeping me.

When CSR answered, I said "I'm calling to inquire about cancelling my services"
She asked why I was considering cancelling. I replied "Telus offered me a very good deal with 2 HD boxes" Got no speech about Telus being laggy etc.
She then promptly asked if there was anything wrong with the shaw services. I replied "Nope everything was very good".
She asked for a date of when I was considering cancelling "End of September".
She then put me on hold for all of 30 seconds.
Came back with "Your services with shaw will be terminated September 30 and your final balance is 102$".

That was it. Worst part is, I actually never even said I wanted to cancel, but only was inquiring about it. Maybe I just got a rep that did not care at all. You would think they would have maybe offered something to keep me, but to no avail. I mean even a PPV credit! Wow.

Should I maybe call back and ask for a specific department?

[dmxlite]

call back, say that it was your son who called in about canceling, and he does not have authorization to do so.

[Deal Grabber]

True, I read this thread and I guess people have been pretty vague on what they said to Shaw and had success. I have Shaw full HD, High Speed internet. My bill is 110/mo.

I wonder if it is worth me calling back to see if there are any other offers. The CSR I got seemed very disinterested in keeping me.

When CSR answered, I said "I'm calling to inquire about cancelling my services"
She asked why I was considering cancelling. I replied "Telus offered me a very good deal with 2 HD boxes" Got no speech about Telus being laggy etc.
She then promptly asked if there was anything wrong with the shaw services. I replied "Nope everything was very good".
She asked for a date of when I was considering cancelling "End of September".
She then put me on hold for all of 30 seconds.
Came back with "Your services with shaw will be terminated September 30 and your final balance is 102$".

That was it. Worst part is, I actually never even said I wanted to cancel, but only was inquiring about it. Maybe I just got a rep that did not care at all. You would think they would have maybe offered something to keep me, but to no avail. I mean even a PPV credit! Wow.

Should I maybe call back and ask for a specific department?
I would suggest phoning the customer retention department and immediately ask to speak to their supervisor and then complain about the CSR's attitude and how disinterested she was in keeping a long term client.that might help. i am sure s/he has left notes on the account. not exactly sure how else can you spin it around.

[kud0s69]

I would suggest phoning the customer retention department and immediately ask to speak to their supervisor and then complain about the CSR's attitude and how disinterested she was in keeping a long term client.that might help. i am sure s/he has left notes on the account. not exactly sure how else can you spin it around.

How do you get ahold of customer retentions dept? The CSR I got was by picking "Discontinuing services" from the auto menu. Is there a better way?

[Deal Grabber]

How do you get ahold of customer retentions dept? The CSR I got was by picking "Discontinuing services" from the auto menu. Is there a better way?

Try the same menu, soon as the phone is answered, insist that you want their supervisor and if asked why politely suggest that you are disappointed by their service and would like to consult directly with someone who can listen to your case. S/he might go into further details and might offer you something trying to prevent escalation or might simply transfer you to supervisor who "i think" will do all s/he can to save an existing client (some do get paid bonuses based on retention percentage).

Again i dont work for them i am only going by my experiences with other corporations and having an understanding of how they operate. wish you good luck.

[kud0s69]

Try the same menu, soon as the phone is answered, insist that you want their supervisor and if asked why politely suggest that you are disappointed by their service and would like to consult directly with someone who can listen to your case. S/he might go into further details and might offer you something trying to prevent escalation or might simply transfer you to supervisor who "i think" will do all s/he can to save an existing client (some do get paid bonuses based on retention percentage).

Again i dont work for them i am only going by my experiences with other corporations and having an understanding of how they operate. wish you good luck.

Good advice, thanks :)

I would just hate to call back to get the same rep again. Then again, I was on Bell's website looking at options and I might just give them a call to have TV set up at my house. Looks pretty promising. They say they are up to 60HD channels which is double what I get with shaw. Ohhhh the dilemna's.

[zod]

I called, and tried to mask that i was going to cancel up front. Inquired about getting a deal on an hd-pvr. Rep wouldn't cut me a deal, but I mentioned bell, and how I was THINKING of cancelling (didn't outright say i was cancelling, to show i could be disuaded). So he put me through to the cancellation department.

Said the same stuff to the girl was talking to. Wasn't really going to budge from the 600 bones, told me i could turn in my hd (non pvr) box for 200 and get the hd for 400. I said or i could sell it for the same price and use it towards bell and get thier service for 100 more instead of 400 more.

went on hold.. came back offered me the box for 299. Allthough I forgot to setup the trade-in for my old box. So I called back later on that. So I suppose 100 bux to upgrade worked out ok.

[mad]

I called in to Shaw last weekend;

CSR: hello
me: i want to cancel my service please
CSR: hmm ok, when do you want your service cancelled ?
me: beginning of september
CSR: may i have your info
me: info
CSR: why are you cancelling ?
me: telus called me and offered me hdpvr terminal and digital tv terminal if i went with them.
CSR: spiel about how telus sucks
me: oh i didnt know
CSR: is there a way i can interest you in staying with shaw ?
me: i need a hdpvr/digital tv terminal, also want to switch phone
CSR: phone for 14.95, terminals are 549
me: my friend in calgary got offered a HD PVR for free after 1 year of service
CSR: hold on a moment
me: no problem thanks
CSR: you can have HD PVR/Digital Terminal/Free phone for 1 month/phone for 14.95 per month
me: thanks!

watching/recording hdtv right now =D

[Fort McMurray]

Maybe I will have to try the "my friend got a deal" thing, they wouldn't budge from the $600 for me either.

[Monky]

I called for a second time last week and said I was looking at the Telus offer of 2 HD receivers with the package. I asked if they have a similar deal as Telus. She said not really and I said I am surprised they didn't. She puts me on hold and trsfs me to another person. He offered me HD PVR for $348 plus a reduction of $20/month for 6 months plus free HD for that time period. Picked up the box on this weekend and got a new 3416. Supposedly there are more refurbs given out than new ones.

Yes, I did not get it free but am totally happy with the deal as I was seriously considering paying $500 for it a couple of weeks ago. It works out to $228 for the box with the monthly discount.

[Monky]

Maybe I will have to try the "my friend got a deal" thing, they wouldn't budge from the $600 for me either.

Didn't work for me the first time when I said my friend. She even said, sarcastically, that everyone has a friend that got this deal, which I was shocked she said this.

Maybe they are catching onto this thread?

[MajorOverhaul]

Just thought I would pass this on. I live in Vancouver and Shaw did send via snail mail on August 20 the following offer:

- free Rental of an HD PVR for 12 months (after that it's yours to keep)
- free digital cable + HD Basic for 3 months
- free install

The rep loaded up the channels for the first 3 months (free). I set a reminder to call back before the free period expires to change to the HD Plus package.

It also stated "Call before August 22, 2008" 604-629-4055. Offer applies to new customers only.

I asked what reciever does it include and she replied it could be either the 3416, 6412 or the 6416. I'm getting it hooked up on Monday so I'll know then.

[st7860]

Just thought I would pass this on. I live in Vancouver and Shaw did send via snail mail on August 20 the following offer:

- free Rental of an HD PVR for 12 months (after that it's yours to keep)
- free digital cable + HD Basic for 3 months
- free install

The rep loaded up the channels for the first 3 months (free). I set a reminder to call back before the free period expires to change to the HD Plus package.

It also stated "Call before August 22, 2008" 604-629-4055. Offer applies to new customers only.

I asked what reciever does it include and she replied it could be either the 3416, 6412 or the 6416. I'm getting it hooked up on Monday so I'll know then.


thats quite a good deal!!!

[napoleon1769]

So what's the best deal for a new customer? Isn't the HDPVR free if you switch over from satellite?

[st7860]

So what's the best deal for a new customer? Isn't the HDPVR free if you switch over from satellite?

yes its free if you switch from satellite, but what that person posted just above there, seems to me you don't need anything?

[zod]

yes its free if you switch from satellite, but what that person posted just above there, seems to me you don't need anything?

seems thats its part of a win customers back style campaign. So if you're a current shaw customer you wouldn't be able to get the box for free (allthough you might be able to score it for 299).

but if you've left shaw, and get that offer, then you're probably golden.

[st7860]

seems thats its part of a win customers back style campaign. So if you're a current shaw customer you wouldn't be able to get the box for free (allthough you might be able to score it for 299).

but if you've left shaw, and get that offer, then you're probably golden.

its kind of sad that shaw doesnt offer the CHOICE of someone who is WILLING to sign a 3 year contract to get a couple free HD boxes.

[Ch28]

One way of getting around the new customer thing is to cancel your account and have your spouse or another family member call in and sign up for the deal.

[thematrix49]

Just thought I would pass this on. I live in Vancouver and Shaw did send via snail mail on August 20 the following offer:

- free Rental of an HD PVR for 12 months (after that it's yours to keep)- free digital cable + HD Basic for 3 months
- free install


I dont get it. Why do they not just say get a Free HD PVR. Are you certain that there will be no charge for it after the year?

I'll be moving into Shaw area at the end of the month, so might have to look into this for when I get all settled in.

[Monky]

I dont get it. Why do they not just say get a Free HD PVR. Are you certain that there will be no charge for it after the year?

I'll be moving into Shaw area at the end of the month, so might have to look into this for when I get all settled in.

If you decide to leave before a year is up, they will take the box back. I guess a year is the time frame for them to recoup the cost of the free box.

[Chris]

Best I could get in Vancouver is:

High Speed Internet $29.95 for 9 Months
HD Basic Digital TV Package $39 for 6 Months
Digital Preview (All HD, movie, digital channels) free for 3 months
HD PVR for $199
No Contract

(I also have a history on my account of trying to bargain for an HDPVR)

They gave me a new DCT3416 box.

I called and simply asked to have my TV service cancelled as of Sept 2nd. Switching to Bell. It took some negotiating to get the offer above.

[caudeceus]

I just got denied the offer like the rest of the people from Victoria. I called the cancellation line and explained the Telus TV deal, but the rep. knows that Victoria doesn't have Telus TV without me even giving any of my information. Are you guys calling your local cancellation line, or is this some 1-8xx number?

I really want to upgrade to HD before the new season of television arrive. :cry:

I did receive the promo card for a free HDPVR (it's for the previous people living here), but I not a new customer to Shaw TV, I don't have a satellite dish to trade-in, or have a recent invoice of it.

To those that received the satellite dish trade-in card and not from Victoria, is the number on that 1-866-239-4376? I would hate to call that number and find out that it's the Victoria branch that picks up.

[Bishop8]

They gave me a new DCT3416 box.

I called and simply asked to have my TV service cancelled as of Sept 2nd. Switching to Bell. It took some negotiating to get the offer above.

Pretty good. Unfortunately, I may have pushed my luck. I called a couple of days ago and they offered me the "$299 after one-year free rental" for me to mull over. I decided to try the cancellation route and was pushing for the 'free' option. Instead, she just cancelled for me, saying that I was getting an excellent offer. I complained about how they're treating a new customer better than someone who's been with them for 10 years, but it fell on deaf ears.

Now I have to decide if I just uncancel and try to get the $299 offer back or have my wife sign-up as a new customer instead. Anyone know if, in the latter instance, I can still use our existing PVR and just transfer it to her name?

[Deal Grabber]

They gave me a new DCT3416 box.

I called and simply asked to have my TV service cancelled as of Sept 2nd. Switching to Bell. It took some negotiating to get the offer above.

i got the brand new DCT3416 box as well. the installer said its by far their best box and also the fact that shaw is going to be renting PVRs for free or sell them at a cheaper price like they do with their cable modems etc for new customers. he said coz of that there will be lot of cheaper and refurbished PVRs that will be dumped into the market. they want to get it out there as much as they can. i feel pretty lucky, it hasnt acted up on me so far. been 5 days :)

[dmxlite]

Instead, she just cancelled for me...

Now I don't know if I should bother calling to try to cancel.

[st7860]

Now I don't know if I should bother calling to try to cancel.

do it.

if they accept your request to cancel without offering anything, then switch to bell or telustv, then switch back to shaw later to claim your free PVR as a new customer.

[napoleon1769]

So what's the best deal that people had been getting? How do you know if your PVR is new or refurbed?

[hohohong]

Just called,....was gonna set up a totally new account,...

What's included:

Classic channel
High speed internet

$89 something before taxes

Add HD

$98 before taxes,....

This is their regular rate right?

[Magoomba]

i got the brand new DCT3416 box as well. the installer said its by far their best box and also the fact that shaw is going to be renting PVRs for free or sell them at a cheaper price like they do with their cable modems etc for new customers. he said coz of that there will be lot of cheaper and refurbished PVRs that will be dumped into the market. they want to get it out there as much as they can. i feel pretty lucky, it hasnt acted up on me so far. been 5 days :)

Shaw hooked me up with the DCT6416. The fan goes on and off sometimes and I can hear it from across the room (I don't watch TV very loud).
I also noticed a few times when the sound cut out during an HD program.
And another couple of times an HD program froze up on me and I had to change channels.

Should I ask Shaw to exchange it for a 3416?
I'm in downtown Vancouver.

[Bishop8]

Shaw hooked me up with the DCT6416. The fan goes on and off sometimes and I can hear it from across the room (I don't watch TV very loud).
I also noticed a few times when the sound cut out during an HD program.
And another couple of times an HD program froze up on me and I had to change channels.

Should I ask Shaw to exchange it for a 3416?
I'm in downtown Vancouver.

Outside of the excessive fan noise, I think those issues are relating to Shaw's signal compression. I've been on other forums and it seems most people have these sound/freezing issues.

With the fan, is the box well ventilated, i.e. no shelf/components too close on top of the STB?

[BoombasticSloth]

I have the 3416 and do experience audio drop outs. It is Shaw's lousy HD feed.

[ZipSpeed]

I currently receive free basic cable in my condo (part of the new home owner activation trial thing) and have been considering going HD. Since I will be a new TV subscriber (I do have Shaw Internet), think I will have a good chance to cut a deal on getting a discount on a HDPVR? Really, the only thing holding me back from taking the leap is the exorbitant price on the PVR but I can be swayed if the deal is sweet enough.

[dmxlite]

Just called,....was gonna set up a totally new account,...

What's included:

Classic channel
High speed internet

$89 something before taxes

Add HD

$98 before taxes,....

This is their regular rate right?

yep, that looks about right for their regular fare. I think the breakdown is:

$57 for classic (or basic digital) + $30 for internet + $9 for HD
there could be a $2 digital features fee...

[Asad_A203]

Is it really unlimited? Wasn't it limited to 750GB or something like that?

Of course, that's still way more than what the Motorola boxes have... but pales in comparison what people capturing with firewire can put on their servers. :cheesygri

I think it was tested to 1.3 TB by Pace; probably more :cheesygri.

[JonnyCash]

My Shaw bill i almost $200/month, but I have only been a customer for a month and a half, I wonder what my odds are to try the cancel route?

From Vancouver,

Thanks

[vicjavaguy2005]

I am in Victoria, and I have been a Shaw customer with digital cable, tier 3 and internet for over 4 years. I just want to get the HDPVR, I don't care about getting a price deal, I just think what they charge for the PVR is criminal and have resisted getting it because of the price. So...if I call them up and say I want ot cancel and go to Bell because of the Bell deal, do you think they would offer up the PVR for free? Or the free 1 year rental etc ?

Thanks

[edifonzo]

RFD FTW!!!

Asked to cancel my account in October. The CSR asked why? I said telus HD deal.

Offered 1 hdpvr for 1 year free, 299 buyout. I said I didnt need another pvr.

Got offered 2 HD terminals 6200's for free, no buyouts.

Hockey in HD for free!!!

[st7860]

don't forget to remind them that they are offering a HD PVR for FREE to someone who has satellite, so you should ask for that too.

[maudid]

Thanks to RFD members.

I picked up my FREE HDPVR 6416 (Refurb) on Tuesday 26th August.

Called in on Monday and explained to the CSR about the deals Bell and Telus are offering me.

I am on the Basic lineup.

Unfortunately my Unit is defective, the PVR function does not work, but you can watch TV still.
Shaw is sending a technician to swap the box for me.

[jan27299]

I am moving on September and i am currently paying something like $90 for basic and superchannel with 11 free HD channels from Shaw.

I checked out Bell and it seems like a better deal HD wise.
I called Shaw to cancell in september and they told me to get better details from Bell and call them back.

Any comments on how i should proceed?

[dmxlite]

I am moving on September and i am currently paying something like $90 for basic and superchannel with 11 free HD channels from Shaw.

I checked out Bell and it seems like a better deal HD wise.
I called Shaw to cancell in september and they told me to get better details from Bell and call them back.

Any comments on how i should proceed?

Well, give it a try, let them know you're moving, and won't be transferring services and let them know what bell is offering. Maybe they'll match or beat it.

[maudid]

Thanks to RFD members.

I picked up my FREE HDPVR 6416 (Refurb) on Tuesday 26th August.

Called in on Monday and explained to the CSR about the deals Bell and Telus are offering me.

I am on the Basic lineup.

Unfortunately my Unit is defective, the PVR function does not work, but you can watch TV still.
Shaw is sending a technician to swap the box for me.

Correction on the first HDPVR, it was the DCT6412, which is no longer in circulation, because it has been replaced with the DCT6416(Analogue/Digital tuner) or DCT3416(Digital Tuner & smaller dimension).
Got my new Refurb DCT3416 receiver yesterday and it is working great. I was hoping to get that model the day I picked it up and it all worked out in the end.
After a year, I can return it or keep it at N/C. That's a tough one.

It is a hit and miss with the CSR in regards to getting a FREE HDPVR.
A friend of mine called up and he had the CLASSSIC PACKAGE($55.00) and he got only the use of a :
-HDPVR for a year and he can buyout for $299.00 afterwards
-$2 more a month gets him the HD PLUS channels, 2 HD MOVIE Channels for 6 months and some other channels.

Good luck to everyone.

[JonnyCash]

I am moving on September and i am currently paying something like $90 for basic and superchannel with 11 free HD channels from Shaw.

I checked out Bell and it seems like a better deal HD wise.
I called Shaw to cancell in september and they told me to get better details from Bell and call them back.

Any comments on how i should proceed?

Get the details from Bell and call back...

[dosunn]

Hey everyone,

Brand new here on RFD, actually bought a shaw pvr for 575 taxes in and then found this site. Called retentions right away and followed instuctions of previous posts. All the CS rep could offer me was the pvr free for 6 months and then a buy out of 299 at the end. Also the basic 1 free month of all HD channels etc. I think that what you get is dependant on if you have multiple services with them, giving you more leverage (home phone, internet, television etc). All in all I am glad to save $300 on my new pvr. Thank you to everyone who has contributed to this post.

[napoleon1769]

How do you know if your box is new or refurbed? I was told it was new by the csr and installer but the box was opened and I think there were small scratche son the top.

[dosunn]

I believe that refurbs come in a brown box. New ones come in fancy shaw boxes

[Fort McMurray]

Refurbs can be in either box depending on what is available.

Arg, I threatened to quit and the best they could do was $448 for the HD PVR. 30 day return though so I am going to look into Bell and their expandable PVR.

[hohohong]

Thanks for the posting,.... I managed to score a free HD PVR,.... if I stay with Shaw for 1 year,.... then it's mine to keep after 1 year.

They have 2 locations for me to pick up my HD PVR,... Surrey and Vancouver downtown.

Which location is better for me to pick it up to have a better chance of getting a new instead of refurbished? I think there're 2 models,... which one is better? What's the difference?

[shawnly1000]

i went to the downtown location and got a refurb i believe, but no problems so far.

[napoleon1769]

So there's no way to tell from a new and refurbed? I hate to learn that both of them had been lying to me.

[game]

Just thought I would pass this on. I live in Vancouver and Shaw did send via snail mail on August 20 the following offer:

- free Rental of an HD PVR for 12 months (after that it's yours to keep)
- free digital cable + HD Basic for 3 months
- free install

The rep loaded up the channels for the first 3 months (free). I set a reminder to call back before the free period expires to change to the HD Plus package.

It also stated "Call before August 22, 2008" 604-629-4055. Offer applies to new customers only.

I asked what reciever does it include and she replied it could be either the 3416, 6412 or the 6416. I'm getting it hooked up on Monday so I'll know then.

can you scan/post mailing from shaw so we can also use in our deliberations with shaw. thanks

[hohohong]

Went to Surrey to pick it up today. They ran out of older model, so they gave me the 3416,... at least that's what the lady said.

1. But isn't 6416 better coz it has analog too?

2. I just have basic cable (not HD basic) at home. When i plug in my 3416, it doesn't work. The rep who offered me the free HD PVR said I'm good to go,... Do I need at least HD basic for 3416 HD PVR to work?

[S.Chan]

Went to Surrey to pick it up today. They ran out of older model, so they gave me the 3416,... at least that's what the lady said.

1. But isn't 6416 better coz it has analog too?

2. I just have basic cable (not HD basic) at home. When i plug in my 3416, it doesn't work. The rep who offered me the free HD PVR said I'm good to go,... Do I need at least HD basic for 3416 HD PVR to work?

No, you don't need to subscribe to any HD package for the box to work. Did you activate your box? You have to call the number on the back of the box and get Shaw to activate it.

[hohohong]

No, you don't need to subscribe to any HD package for the box to work. Did you activate your box? You have to call the number on the back of the box and get Shaw to activate it.

Thanks for your reply. I didn't call to give them the number at the back of the HD PVR as I assumed they would just add it automatically. The rep who offered me the HD PVR said once I picked up the PVR, it's just plug and go,... good to go.

Now, I was trying with an older tv,.... Not HDTV,... does it also make a difference?

[dealtaker]

Nope it is broken beyond. Just throw it away. I have sent you a pm with the address to send it to.
Seriously,
Why in the heck do you think someone here will know more then the Shaw technical people. Give SHAW a call.


Thanks for your reply. I didn't call to give them the number at the back of the HD PVR as I assumed they would just add it automatically. The rep who offered me the HD PVR said once I picked up the PVR, it's just plug and go,... good to go.

Now, I was trying with an older tv,.... Not HDTV,... does it also make a difference?

I just noticed you didn't say what didn't work.
Does it turn on and just no picture, are there lights etc.
Make sure you don't tell the shaw people anything either. It makes it more fun for them to troubleshoot.

[dapper_remy]

I wish this worked in Victoria

[Asad_A203]

HD Basic is usually provided free of charge with your currently subscribed service level. This includes about 6-7 HD channels. There is also a promo for first month of HD Plus for free.

Sometimes the CSR will forget to add the DCT to the addressable computer and you will need to call in to have it manually added; although this is usually an automated process.

If you do not have a HDTV; only way to get picture is through hookingg it up through Coax. You will still get HD channels; just will be too large for your screen.

[hohohong]

THanks for all your replies,.....

Can I do this?

Add $9 HD Plus package to my $32.95 basic (non HD) cable? I don't need the classic channels,....

[dealtaker]

THanks for all your replies,.....

Can I do this?

Add $9 HD Plus package to my $32.95 basic (non HD) cable? I don't need the classic channels,....

Sure, tell them I said it was okay.

[gitcho]

I'm on a shaw SOHO account with internet (extreme) and TV (extended cable).

I want to upgrade to digital cable and get a highdef PVR. I called Drew an hour ago at telus who is offered me a deal for phone, internet and TV that was about $25/m better than what I'm paying now (internet is slower, but whatever).

When I called shaw, they put me on hold and basically came back with:
- 2free digital boxes
- next 6months of digital cable (up to ch59) at $39.99
- next 9 months of internet @ $19.95 (basically 50%off)
- first month of cable free

All i really want is the high-def PVR (not sure which one is best) and digital TV.

I've read the reports of deals on refurbs on this forum (my friend also got a refurb free on a 12mo contract), or 50% off retail price, but when I mentioned it, she said she can't do it.

Has anyone done this recenltly? Does it depend on the CSR?

[gitcho]

I'm on a shaw SOHO account with internet (extreme) and TV (extended cable).

I want to upgrade to digital cable and get a highdef PVR. I called Drew an hour ago at telus who is offered me a deal for phone, internet and TV that was about $25/m better than what I'm paying now (internet is slower, but whatever).

When I called shaw, they put me on hold and basically came back with:
- 2free digital boxes
- next 6months of digital cable (up to ch59) at $39.99
- next 9 months of internet @ $19.95 (basically 50%off)
- first month of cable free

All i really want is the high-def PVR (not sure which one is best) and digital TV.

I've read the reports of deals on refurbs on this forum (my friend also got a refurb free on a 12mo contract), or 50% off retail price, but when I mentioned it, she said she can't do it.

Has anyone done this recenltly? Does it depend on the CSR?

I called back and scheduled a disconnect for 30 days out (their max) ... they spend forever listing the disadvantages of bell/telus or whoever you're going to. When I told them it was all about the PVR for me and I didn't care about anything else, his only answer was "we have the best service and the best hardware" ... he specifically said the refurb PVR deals were a summer promotion.

Another CSR I talked to today after him (when inquiring on another matter) said that you can get a free hidef PVR if you bring in a satellite receiver ... not sure of the details on that tho

[Jimmy Duffer]

I finally decided to jump on the HD bandwagon and looked at buying a HDPVR from all of the Shaw retailers. Reading some of your comments, I wasn't the only one waiting for the price to come down. Best I could do was around $523 from Future Shop. Ouch! I Googled the Motorola DCT3416 and linked up to this thread. What an eye-opener! :eek: I didn't even think that Shaw would wheel & deal. Following the lead of some of the RFD contributors to this thread, I called Shaw yesterday and talked to a CSR about cancelling my service and going with Telus. She told me that the rental/free-DVDPVR-program they had ended in August. :mad: To keep my internet and TV business she offered me:

- a new DCT3416 HDPVR for free rental for one yr with a $348 buyout or a $19.95 per/m rental
- a reduction from $32 to $19.95 per/m for 9 mnths for our high speed internet
- free HD+ for 6 mnths ($9 per/m value)

I told her I'd talked to the better half and get back to her.

Called Shaw this morning and asked for a Supervisor. The Super went over the offer that the CSR gave me yesterday and lowered the HDPVR buyout after 1 year free rental to $299. I told him that a friend (in actual fact RFD contributors) of mine got the same deal last week they offered me above, plus a free HDPVR after 1 year. Again I heard that this deal expired in Aug 31st. After complaining that I was 3 days late and would have done this in August if I had known, I told him I'd talk to the better half and get back to him.

Called him this afternoon and expressed my disappointment with Shaw not matching the deal they offered 3 days previously. I told him we'd be cancelling our service and gave him a date of termination (3 weeks from today). He then asked if we had signed anything from Telus yet. I told him no. He tells me there is no way he can give me the HDPVR for free, but e-mailed me this offer:

- 6mnths TEB (Digital TV and Movies Bundle) at $57.95/mnth
- 6mnths free HD Plus (Valued at $9/mnth)
- 12mnths free rental of HD PVR (DCT3416) - Can be kept as Rental at $19.95/mnth at rental term end or purchased at $299 or 50% current rate at that time
- 12mnths High Speed Internet Promotion (1st mnth free and 11 mnths at $19.95/mnth)
- 1 Month credit of all services (Applied on your account today for the amount of $139.83)

Taken over a year period, I figured I'd saved:

- $84 on cable bill
- $165 on internet bill
- $54 on HD+
- $220 on cost of HDPVR
- $140 on one month free TV & internet
for a total of $683:cheesygri

Couldn't resist this deal. Tech will install on Sept. 15th.

Bit of a pain but for an hours work or so, the savings were worth it.

Can't wait to see Angelina Jolie and the Canucks on HD! Thanks RFD!

[Dexter99]

So, I called Shaw today and said I wanted to know how much notice I was required to give b/c I was thinking about moving my service to Bell.

The CSR began putting Bell services down and only offered HD PVR free for six months, then return it or pay $298 to keep it, one month free all channels, and HD Basic for $39.95 for 6 months.:(

I used the "my friend" got a free PVR story but she stated she's never heard of that. I said I would think about it and call back.

50% off the HD PVR is not bad but certainly not what other people are able to get. And the CSR didn't know if the PVR would be a refurb or new unit.

I'm now thinking of cancelling service in my name and getting spouse to sign up as new user. I wonder if we'll have better luck that way

Update-
Just called Shaw back and said the Shaw subscriber was moving out so I needed some information on any promotions for new customers as I would need to sign up as a new customer. She wouldn't budge from HD PVR $598 and one month off all channel preview. Regular rates after that. :( She stated free PVR's for those turning in their satellite receivers only.:cry:

[Deal Grabber]

I guess Shaw was quick to catch up on RFD effect, its a known fact that they check these forums. anyways get what you can, unless you are willing to wait for them to start budging again.

As for me, i am very happy with my free DCT3416, i can't thank the OP enough.

wish you all good luck as well.

[st7860]

if shaw turns you down just get telus tv then. they are offering 2 hd boxes for free on a 3 year term. (not PVR's however)

[dud]

Just called Shaw retentions (GVR). Asked them how long it would take to cancel if I needed to. She said 2 days, but asked why I was thinking of canceling. I told her just got an HD TV, was told by some friends that Bell/Telus had better deals. Was just going to more research, but wanted to know how long it would take to cancel in case I wanted to go to a different provider. Basically played really dumb so she wouldn't just cancel my service. Then she went into her spiel of why Shaw is better, and that they would be able to match their price. So basically what I got was:

free 6 month rental of a new 3416, $299 buyout
free 6 months of HD+
free 4-6 week preview of full HD

Wasn't the best deal in this thread, but it's much better than paying retail, so I'm very happy! Picking it up in a couple hours...thanks OP!

[cheleen]

Is anyone in the Edmonton area getting these deals? I have tried a couple times and both times was told there is no such deals here. I would love one of these HD-PVR's!

[zod]

Is anyone in the Edmonton area getting these deals? I have tried a couple times and both times was told there is no such deals here. I would love one of these HD-PVR's!

I did, but my deal wasn't as good as some others. I basically just flat out bought the box for 299. Nothing more, nothing less. This was about 3 weeks ago as well.

[cheleen]

I did, but my deal wasn't as good as some others. I basically just flat out bought the box for 299. Nothing more, nothing less. This was about 3 weeks ago as well.


I can't even get that deal! :( I would be very happy with that. I have called more than once and have been told there are NO deals around here. How did you get it?

[smartcdn]

I guess Shaw was quick to catch up on RFD effect, its a known fact that they check these forums. anyways get what you can, unless you are willing to wait for them to start budging again.

As for me, i am very happy with my free DCT3416, i can't thank the OP enough.

wish you all good luck as well.

I didn't know this fact. Prove it.:D :D :D

[Deal Grabber]

I didn't know this fact. Prove it.:D :D :D

your three big smilies tell the real story :D

[Makaveli the Don]

....I never ever read this thread until today, but I called in yesterday looking for a PVR...told them my date to cancel (going to telus), talked to the guy for an hour about my TV and how shaw's service blows telus' right out of the water etc etc. and got the HD PVR at $299 (6 months free HD progamming and rental)...

I got this tingly feeling inside after reading this thread. Kinda like deja vu...except weirder because I know it actually happened... :|

[napoleon1769]

....I never ever read this thread until today, but I called in yesterday looking for a PVR...told them my date to cancel (going to telus), talked to the guy for an hour about my TV and how shaw's service blows telus' right out of the water etc etc. and got the HD PVR at $299 (6 months free HD progamming and rental)...

I got this tingly feeling inside after reading this thread. Kinda like deja vu...except weirder because I know it actually happened... :|

How much credit is 6 months of programming?

[zod]

I can't even get that deal! :( I would be very happy with that. I have called more than once and have been told there are NO deals around here. How did you get it?

I called up the regular line and asked if they had any deals on the hdpvr. The guy said no, so I mentioned bell sent me a flyer that advertised there's for 299. He said he couldn't negotiate, but he could put me through to the cancellation department, I said sure.

I told the girl i got on the line the same thing. At first she wouldn't budge, i even said, comon' future shop even sells 'em cheaper then that! So I said i'd probably leave for bell if they couldn't at least match the deal on the hdpvr. She put me on hold, came back and said ok.

They really didn't want to give it to me, and I did my best to avoid saying i'd cancel (because I can get a dish here), and it seemed to work. I went for the wish washy attitude, like i could go either way, and it seemed to do the trick.

[netmind]

I called up the regular line and asked if they had any deals on the hdpvr. The guy said no, so I mentioned bell sent me a flyer that advertised there's for 299. He said he couldn't negotiate, but he could put me through to the cancellation department, I said sure.

I told the girl i got on the line the same thing. At first she wouldn't budge, i even said, comon' future shop even sells 'em cheaper then that! So I said i'd probably leave for bell if they couldn't at least match the deal on the hdpvr. She put me on hold, came back and said ok.

They really didn't want to give it to me, and I did my best to avoid saying i'd cancel (because I can get a dish here), and it seemed to work. I went for the wish washy attitude, like i could go either way, and it seemed to do the trick.

When did you talk to Shaw? I called last night and tried but they said that promotion ended yesterday (suspicious....). I wasn't quite sure as the girl put me on hold to "check with the supervisor".

They did offer me 3 months of free internet/cable/phone.

[Bishop8]

Yeah, they're getting tough now. A couple of weeks ago I had the free year + $299 buyout, but I set a cancellation date of mid-Sep. I had to uncancel and the best they could do now was 6mo free + $348 buyout (the other offer was apparently ended in August). Curse me, I pushed it too far!!! The guy gave the 1mo preview and 6mo HD+ for free, but small consolation.

Edit: Interesting. I just picked my PVR up and got a brand new 6416 III. I thought they discontinued these? Probably works out for me, since I haven't switched to the digital map yet.

[zod]

When did you talk to Shaw? I called last night and tried but they said that promotion ended yesterday (suspicious....). I wasn't quite sure as the girl put me on hold to "check with the supervisor".

They did offer me 3 months of free internet/cable/phone.

about 3 weeks ago, give or take.

[Feegus]

Do you guys think it matters if you try this on a weekend vs a weekday? Which do you think would increase the odds?

[mclarenf1]

tried twice today and they wouldn't budge at all, first time the person didn't even care, she was like ya it'll take 2 days to cancel, would u like us to set that up, i said i was waiting on the telus guy to know when they can set it up for me, and shes like ok, u can still book in advance if u like.

the second guy atleast cared that i was cancelling but they were like their packages were cheaper so in the long run, u'd be saving money compared to switching so i quickly talked back being like the price per month is about the same but to the wife getting an hd pvr for $300 from bell looks much better than getting one from shaw for $500. still wouldn't budge, then he went on a long spiel about how they offer more channels than telus tv and are more reliable and even though they offer fewer hd compared to bell they are cheaper.

shaw's really tightened up.

[Terrific_Deals2k8]

tried twice today and they wouldn't budge at all, first time the person didn't even care, she was like ya it'll take 2 days to cancel, would u like us to set that up, i said i was waiting on the telus guy to know when they can set it up for me, and shes like ok, u can still book in advance if u like.

the second guy atleast cared that i was cancelling but they were like their packages were cheaper so in the long run, u'd be saving money compared to switching so i quickly talked back being like the price per month is about the same but to the wife getting an hd pvr for $300 from bell looks much better than getting one from shaw for $500. still wouldn't budge, then he went on a long spiel about how they offer more channels than telus tv and are more reliable and even though they offer fewer hd compared to bell they are cheaper.

shaw's really tightened up.


Shaw can tighten up all they want, but it will only hurt themselves in the long-run because consumers are price sensitive, and soon enough they'll start to see declining revenue and contribution margins. Very simple business concept, compete or get run down by the next competitor.

Telus is trying to enter the market, so they will offer better deals. IMO, just switch to Telus if you really want the 2 HD Boxes. In the long run, prices will fall and you can always switch back to stupid shaw in the future. Plus, you might get one of their deals for "new customers"... lol

It's really an odd business strategy to give out better offers to new customers that haven't even provided a revenue stream, while ignoring long-time clients who've been a steady source of profit. Shaw's just shooting itself in the foot. A bit more competition and you'll start to see them buck under pressure (e.g. telus, bell, fido, and rogers)

[st7860]

if i was a shaw shareholder i'd be pretty annoyed that they don't offer customers the OPTION to sign a 3 year contract to get some benefits, like a half price box or whatever. it makes business sense to give the customer the CHOICE to stay longer in exchange for a benefit, rather than force people to do silly switching games.

[Terrific_Deals2k8]

Not only that, but Shaw has increased their pricing quite a few times in the past few years, yet there hasn't been any new channel offerings or better service! Same ol' same ol'. They'll tell you the story that their cost is increasing... because of the channel distribution rights etc... sounds fishy.

Furthermore, once telecom/cable companies pay-out the initial development costs to setup the necessary infrastructure the marginal cost in increasing utilization should be relatively low. Therefore, their costs shouldn't be increasing, since they're only increasing utilization and not offering faster connection speeds (still 5mbps, but price has increased to the 10mbps range).

E.g. My frd was paying $32/month for high-speed. I told him for that price he should be getting Extreme (10mbps @ $29.95/month) and still save $2. Just goes to show that SHAW will not bump up your speed unless you actively ASK them. They just steal your money if you aren't a savvy consumer. :lol:
What a rip-off :mad: In my opinion, Shaw should either lower the customer's bill or offer more/faster/better services if they are going to increase price.

Words to describe Shaw: sneaky, underhanded, crooked, and unethical

[LanEvoVII]

I'm going to wait until Telus TV is more popular to shake things up

[st7860]

Not only that, but Shaw has increased their pricing quite a few times in the past few years, yet there hasn't been any new channel offerings or better service! Same ol' same ol'. They'll tell you the story that their cost is increasing... because of the channel distribution rights etc... sounds fishy.

Furthermore, once telecom/cable companies pay-out the initial development costs to setup the necessary infrastructure the marginal cost in increasing utilization should be relatively low. Therefore, their costs shouldn't be increasing, since they're only increasing utilization and not offering faster connection speeds (still 5mbps, but price has increased to the 10mbps range).

E.g. My frd was paying $32/month for high-speed. I told him for that price he should be getting Extreme (10mbps @ $29.95/month) and still save $2. Just goes to show that SHAW will not bump up your speed unless you actively ASK them. They just steal your money if you aren't a savvy consumer. :lol:
What a rip-off :mad: In my opinion, Shaw should either lower the customer's bill or offer more/faster/better services if they are going to increase price.

Words to describe Shaw: sneaky, underhanded, crooked, and unethical

shaw is like fido a long time ago - fido was jumping up and down saying no contract no contract, without even the CHOICE of optionally signing a 3 year term to get a better phone.

[Monky]

Shaw can tighten up all they want, but it will only hurt themselves in the long-run because consumers are price sensitive, and soon enough they'll start to see declining revenue and contribution margins. Very simple business concept, compete or get run down by the next competitor.

Telus is trying to enter the market, so they will offer better deals. IMO, just switch to Telus if you really want the 2 HD Boxes. In the long run, prices will fall and you can always switch back to stupid shaw in the future. Plus, you might get one of their deals for "new customers"... lol

It's really an odd business strategy to give out better offers to new customers that haven't even provided a revenue stream, while ignoring long-time clients who've been a steady source of profit. Shaw's just shooting itself in the foot. A bit more competition and you'll start to see them buck under pressure (e.g. telus, bell, fido, and rogers)

IMHO, I think that Shaw/Bell/Telus have different pros/cons. For me, Shaw offers PVR which Telus doesn't. Telus/Bell require a box per TV while Shaw doesn't. Telus currently only allows a maximum of 2 boxes per household. Not sure about Telus but Bell channel groupings really bug me if I didn't have the full package. You can be scanning thru channels and you find out you did not subscribe to something that interests me. At least Shaw's channels are grouped better. Finally, I don't like the look of the satellite on top of the house!

All of these were negatives to me for going away from Shaw but each person is different and Telus/Bell will work awesome for them. Then yes, Shaw's in trouble and will lose customers. How many is the question? From reading how many people are worried about Shaw accepting the cancel request, it would be interesting to find out how many people followed thru.

I am lucky they offered me the deal :cheesygri

[Terrific_Deals2k8]

Once people find out that they are being cheated, they'll flip and switch. Plus, telus is becoming a bit smarter and not demanding contracts on its services. Why would someone pay $32/month for high-speed cable when Shaw's website offers Extreme speed for $30/month??

Btw, shaw is betting that most people will be reluctant to cancel their service, but that's because Telus TV isn't offered EVERYWHERE yet. And to answer your questions, Telus TV's channels are grouped like Shaw's... My buddy's house had it when it was in its trail stages a couple years ago.

http://www.shaw.ca/en-ca/ProductsServices/Internet/Xtreme-I/

http://www.shaw.ca/en-ca/ProductsServices/Internet/High-Speed/

How does a company screw up pricing SOO badly? Same price for Xtreme and High-Speed... seriously... wow, idiotic pricing strategy... might as well offer Nitro for $29.95/month as well, LOLs

[Terrific_Deals2k8]

http://www.telus.com/portalWeb/inlineLink/CP_SCS/General/TV/No_Subcategory/Category_Description/Order_TV/?_region=BC

*HOT*
1 year term
1 FREE HD-ready digital box rental.
Add another for $10/month
3 FREE months of service with 175 channels FREE (so even w/ 1 yr contract you're only paying for 9 months)
FREE installation (no installation costs)
$50 Future Shop gift card

$19.95/month 3mbps internet

http://www.telus.com/portalWeb/appmanager/cpPortal/consumerPortal?_nfpb=true&_pageLabel=tv_packages_promotions&_region=BC

The "Watch a bunch package is $39/month" that's more channel offering than Shaw TV. So 1 yr contract: 39*9 months (3 months free) + 20*12 = $49.25/month or $55.16 w/ taxes in BC. If you want 2 HD boxes then it's $59.25/month or $66.36/month with taxes... still about a $10 savings per month vs. shaw, but remember that shaw makes you buy the HD boxes for $299 or HDPVR for $599

Plus, I bet after 1 yr contract if you decide to cancel, Telus will probably give you a deal in order to make you stay. And you'd probably save more on the Home phone line + Internet + TV pkg. Furthermore, Telus's High-Speed Extreme Internet is only $1 more ($31/month) than shaw's high speed but you get 6Mbps vs 5Mbps

[zod]

http://www.telus.com/portalWeb/inlineLink/CP_SCS/General/TV/No_Subcategory/Category_Description/Order_TV/?_region=BC

*HOT*
1 year term
1 FREE HD-ready digital box rental.
Add another for $10/month
3 FREE months of service with 175 channels FREE (so even w/ 1 yr contract you're only paying for 9 months)
FREE installation (no installation costs)
$50 Future Shop gift card

$19.95/month 3mbps internet

http://www.telus.com/portalWeb/appmanager/cpPortal/consumerPortal?_nfpb=true&_pageLabel=tv_packages_promotions&_region=BC

The "Watch a bunch package is $39/month" that's more channel offering than Shaw TV. So 1 yr contract: 39*9 months (3 months free) + 20*12 = $49.25/month or $55.16 w/ taxes in BC. If you want 2 HD boxes then it's $59.25/month or $66.36/month with taxes... still about a $10 savings per month vs. shaw, but remember that shaw makes you buy the HD boxes for $299 or HDPVR for $599

Plus, I bet after 1 yr contract if you decide to cancel, Telus will probably give you a deal in order to make you stay. And you'd probably save more on the Home phone line + Internet + TV pkg. Furthermore, Telus's High-Speed Extreme Internet is only $1 more ($31/month) than shaw's high speed but you get 6Mbps vs 5Mbps

Couples of negatives with telus.

1. Only 3mbps internet if you use their tv service
2. They don't offer an hdpvr (or any pvr for that matter), so this deal really isn't in the spirit of this thread.
3. Their HD service is still pretty restricted with the areas you can get it.
4. Dualtuners would never be possible, because telus only streams one channel to you at a time, not enough bandwidth for 2, so even if telus had hdpvrs, you wouldn't be able to watch a different channel while you record, or record two shows at the same time.

pros.

1. Telus is cheaper.

[Tony77]

Once people find out that they are being cheated, they'll flip and switch. Plus, telus is becoming a bit smarter and not demanding contracts on its services. Why would someone pay $32/month for high-speed cable when Shaw's website offers Extreme speed for $30/month??

Btw, shaw is betting that most people will be reluctant to cancel their service, but that's because Telus TV isn't offered EVERYWHERE yet. And to answer your questions, Telus TV's channels are grouped like Shaw's... My buddy's house had it when it was in its trail stages a couple years ago.

http://www.shaw.ca/en-ca/ProductsServices/Internet/Xtreme-I/

http://www.shaw.ca/en-ca/ProductsServices/Internet/High-Speed/

How does a company screw up pricing SOO badly? Same price for Xtreme and High-Speed... seriously... wow, idiotic pricing strategy... might as well offer Nitro for $29.95/month as well, LOLs
There is a catch. Starting month 8th (after the honeymoon!) there will be $10 more for the EXTREME.

[st7860]

There is a catch. Starting month 8th (after the honeymoon!) there will be $10 more for the EXTREME.

then you switch to telus, then after that, switch back to shaw

[Tony77]

IMHO, I think that Shaw/Bell/Telus have different pros/cons. For me, Shaw offers PVR which Telus doesn't. Telus/Bell require a box per TV while Shaw doesn't. Telus currently only allows a maximum of 2 boxes per household.

I am lucky they offered me the deal :cheesygri
Only ONE box needed for entire house ? I thought a HD box or PVR box needed per each TV

[Tony77]

then you switch to telus, then after that, switch back to shaw
Good, but will Shaw gives me a hard time when I want to switch back ?

[st7860]

Good, but will Shaw gives me a hard time when I want to switch back ?

if you go back and forth REGULARLY they might. just don't tell them directly. when yuo call shaw to sign up, just talk like a normal customer. if they ask if you had an account, then you say yes.

[vistokid]

Just picked up the 32' Daytek from Sears (second TV). I need an HD box now to run it on (correct?). Any advice on how to get a good deal from Shaw on an HD box?

I bought an HDPVR Box for $700 over a year ago before they started offering good deals to existing customers. I kinda felt I got the screw job with that whole deal (my brother and cousin ended up getting free HDPVRs by signing up).

[Monky]

Only ONE box needed for entire house ? I thought a HD box or PVR box needed per each TV

I should have clarified. I mean that you can watch regular cable on your other TV"s in the house without the need for a box. IE... I have 3 TV's and 2 of them use regular cable. I guess if you want HD on every TV then this is not an issue. Can Telus/Bell provide regular cable without a receiver?

[deal_shopper]

All I have is Shaw high-speed internet- I called today about the HD-PVR. They could offer me nothing except 1 free month of all the HD programming (woohoo :cry: ) I mentioned the Bell deal, and didn't get anywhere.

[cpoole]

Not only that, but Shaw has increased their pricing quite a few times in the past few years, yet there hasn't been any new channel offerings or better service! Same ol' same ol'. They'll tell you the story that their cost is increasing... because of the channel distribution rights etc... sounds fishy.



I would have to disagree with that statement. The HD lineup is a relatively new service and it is much better than many of the other competitors. After HD TV, standard def TV is only a filler.

HDTV 200 KOMO - ABC Seattle HD
HDTV 201 KIRO - CBS Seattle HD
HDTV 202 KING - NBC Seattle HD
HDTV 203 KCPQ - FOX Seattle HD
HDTV 204 KCTS - PBS Seattle HD
HDTV 205 WXYZ - ABC Detroit HD
HDTV 206 WWJ - CBS Detroit HD
HDTV 207 WDIV - NBC Detroit HD
HDTV 208 WUHF - FOX Rochester HD
HDTV 209 CBC - HD
HDTV 211 Movie Central HD1
HDTV 212 MCHD2 -Movie Central HD2
HDTV 213 Sportsnet HD
HDTV 214 TSN - HD
HDTV 215 WGNHD - Wgn HD
HDTV 216 National Geographic HD
HDTV 217 CFTO - CTV Toronto HD
HDTV 218 Discovery HD
HDTV 219 A&E HD
HDTV 220 Showcase HD
HDTV 221 HDNET - HDNet
HDTV 222 SPEED HD
HDTV 223 The Learning Channel HD
HDTV 224 Encore Avenue HD
HDTV 228 Superchannel HD 1

[cpoole]

Only ONE box needed for entire house ? I thought a HD box or PVR box needed per each TV


You need a cable box for the digital channels and HD, if you are okay with standard def and the analog set of channles (the first 60 or so) then all is needed is the TV tuner. If Shaw goes all digital in the future, then you will need a box for each TV.

[Tony77]

I should have clarified. I mean that you can watch regular cable on your other TV"s in the house without the need for a box. IE... I have 3 TV's and 2 of them use regular cable. I guess if you want HD on every TV then this is not an issue. Can Telus/Bell provide regular cable without a receiver?

Thanks for the clarification, I switched to Starchoice yesterday because Shaw told me I have to have a digital/hd/pvr box for each TV ( I have 3 TVs), they did offer me 6mo rental free and 1/2 price to buy later for ONE Hd PVR box, when I asked what about the other 2 TVs...no response! they should have told me that I can watch REGULAR Tv without a box like you said...if I don't like the HD then I can cancel and return the PVR.

[Tony77]

You need a cable box for the digital channels and HD, if you are okay with standard def and the analog set of channles (the first 60 or so) then all is needed is the TV tuner. If Shaw goes all digital in the future, then you will need a box for each TV.
Thanks Cpoole, but I'm mad now ( Shaw customer service should know better!)

[cpoole]

Couples of negatives with telus.

1. Only 3mbps internet if you use their tv service
2. They don't offer an hdpvr (or any pvr for that matter), so this deal really isn't in the spirit of this thread.
3. Their HD service is still pretty restricted with the areas you can get it.
4. Dualtuners would never be possible, because telus only streams one channel to you at a time, not enough bandwidth for 2, so even if telus had hdpvrs, you wouldn't be able to watch a different channel while you record, or record two shows at the same time.

pros.

1. Telus is cheaper.


Sasktel has a dualtuner HD PVR now (2 streams) and SaskTel can handle up to 5 streams per home. Telus bandwidth technology is lagging behind Sasktel by about 18 to 24 months. It is only a matter of time.

https://commerce.sasktel.com/eSales/start.swe?SWECmd=InvokeMethod&SWEMethod=Linkup&SWEService=SKTL+eSales+Link+Service&ViewName=Product+Detail+-+Features+View+(eSales)&BusObject=Catalog&BusComp=Internal+Product+by+Price+List+Optional&Id=1-VDS5L&SWERF=1

[Feegus]

FS now has $200 off if you've bought a hdtv from them in the past 30 days. So $399 for a moto 6416 sounds alright to me.

[mclarenf1]

f*ck i hate shaw and how sh**y their communication/knowledge of their own promos is. i was gonna go to visions this morning to buy just a regular shaw hd box for $200, but i thought i'd give it one last shot with shaw last night and get the hdpvr, i got off work late so i called at like 8pm (so partially my fault) but i asked the customer service guy about promos and hes like well we are having a refurb promo for the hdPVRs and selling them for $300 but we're closing soon, don't worry the promo just started so u can get it from us tomorrow. so i call today and they were like he gave you the wrong info, its only the regular hd box thats selling refurb for $300. and i was just like WHAT! visions is selling that box for $200 and u guys are selling a ****ing refurb for $300. and they were just like sorry theres nothing we can do.

gahh!!

[zod]

f*ck i hate shaw and how sh**y their communication/knowledge of their own promos is. i was gonna go to visions this morning to buy just a regular shaw hd box for $200, but i thought i'd give it one last shot with shaw last night and get the hdpvr, i got off work late so i called at like 8pm (so partially my fault) but i asked the customer service guy about promos and hes like well we are having a refurb promo for the hdPVRs and selling them for $300 but we're closing soon, don't worry the promo just started so u can get it from us tomorrow. so i call today and they were like he gave you the wrong info, its only the regular hd box thats selling refurb for $300. and i was just like WHAT! visions is selling that box for $200 and u guys are selling a ****ing refurb for $300. and they were just like sorry theres nothing we can do.

gahh!!


This gets me too because when I bought my hdpvr box off them, I sold them back the regular HD box for 200. So you're saying they can inturn flip that for 300. darn!

[eternitybc]

We have our computer hooked up to the tv running sage, so I had no need for a PVR. I did however want the HD- shaw offered me a HD pvr box for 6 months free rental, and 299 after that. I said the above, and asked for regular boxes instead. They agreed. I now have 2 regular hd boxes for 6 months free, then I pay $150 each. he mentioned on the phone Iwould get refurbs, but I did not.


HOWEVER, when I went to pick them up on teh Sat, I was told the note on my acct only specified the PVR, not regular HD. So..I waited over an hour while she tried to verify I could get regular HD boxes. She tried to give me two regular digital boxes instead. Nuh uh!! I finally left,t hen called them back the next week. I was told the offer for the 2 HD boxes had "expired" on Aug 31, but I could still get the PVR deal. WTF?? So I told them I was in store on Aug 30 (which I was). Finally, 2 hours on 3 phone calls, and an hour in store later, I got 2 HD boxes (new) for a total of 300.

I'm not noticing a huge difference in quality- weird. It's noce gettign all the channels free for the 1st month though.

Thanks OP. Even after all the hassle, I'm quite happy!

[BRAISKI]

Is Shaw available in Waterloo?

[Asad_A203]

You need a cable box for the digital channels and HD, if you are okay with standard def and the analog set of channles (the first 60 or so) then all is needed is the TV tuner. If Shaw goes all digital in the future, then you will need a box for each TV.

Most likely will not happen for all digital since so many customers still use regular analog cable.

[Asad_A203]

Thanks for the clarification, I switched to Starchoice yesterday because Shaw told me I have to have a digital/hd/pvr box for each TV ( I have 3 TVs), they did offer me 6mo rental free and 1/2 price to buy later for ONE Hd PVR box, when I asked what about the other 2 TVs...no response! they should have told me that I can watch REGULAR Tv without a box like you said...if I don't like the HD then I can cancel and return the PVR.

Shaw owns Starchoice :|.

[Feegus]

I'm not noticing a huge difference in quality- weird. It's noce gettign all the channels free for the 1st month though.

Thanks OP. Even after all the hassle, I'm quite happy!

I thought people were getting more than just the first month of HD free? Spending $599 on a hdpvr should be worth more than just a trial month?

[napoleon1769]

When I press the guide button, it shows the listing and shows the channel in picture in picture. However recently when I press the guide button, it'll just overlap the channel (does not shrink to picture in picture). I tried resetting it but it doesn't work. Does anyone know what is happening?

[Pavel]

I like the PVR, except the darn hard drive never stops working, it's always on and the heads are moving even though the power button is off. I can see it not having a long life. That's probably why they also began giving them away.

I'm also warming up to HDTV but the drops in audio on the HDTV channels is annoying. The pixelixation of HDTV channels is frustrating.

Napolean, call up Shaw tech support.

[Bishop8]

When I press the guide button, it shows the listing and shows the channel in picture in picture. However recently when I press the guide button, it'll just overlap the channel (does not shrink to picture in picture). I tried resetting it but it doesn't work. Does anyone know what is happening?

I've had this happen before. It occurred when I tried to 'center/move' the screen through the Setup menu. If you go through 'Menu', 'Setup', and then something like 'Adjust Screen Position' (sorry, I'm not at home), you use the direction buttons to recenter the screen. Usually a few movements in the wrong direction will result in this change -- strange but true.

[Robbob22]

As far as i am concerned, shaw is an absolute joke of a company to deal with..
Such a horribly run company..
It would be fantastic if we had more options out west, so we could rid ourselves of this company for good....
They have no loyalty to their long time customers whatsoever, and seem as though they couldn't care less if every subscriber was to walk away...
Well lets get some more options, with better quality, service, staff knowledge, prices, and then you will get your wish...

[monicak]

I just called Shaw and selected "Cancel Services" and spoke to a guy in the retention department and told him I had seen a deal through BEll for their PVR at 50%. I basically told him that if they couldn't give me a similar deal, that I would leave Shaw. This is what he offered me:
- 2 months free of all my Shaw services(phone, cable and internet) $141p/m.
- 6 months free of HD Plus channels $9 pm
- 1 months free of all channels that I don't currently get with my digital box.

He basically added it up to $336.00 worth of free stuff, or just over half off the HDPVR.

He never offered a free PVR, which I hoped for, but it's still a pretty good deal.

I basically end up only paying $262 for the HDPVR.....not bad..

[Hiroshirou]

i called shaw customer support and dialed into the cancellation department. I basically told them i wanted to cancel my subscription.

(i have regular hd box with all hd channels + hdplus)

they offered me
25% off my current bill for the next 6 months
free extra hd channels for 6 months
6 months HD PVR rental. after 6 months i have the option to buy it for 290 bucks.

good deal. as i live in Burnaby BC

[NCabbyT]

Well, I called, and tried not 30 minutes after I know someone else just got that deal and was denied.


So I guess I'm canceling my cable.

[Makaveli the Don]

Is it possible for me to burn the shows/sports I recorded onto a DVD? Or even save it onto my computer?

[S.Chan]

Is it possible for me to burn the shows/sports I recorded onto a DVD? Or even save it onto my computer?

Yes, but only in real-time: http://replayguide.sourceforge.net/dct6412/

[Lanella]

If anyone has the promo code for the previous Shaw HD-PVR deal could you post it? Thanks.

[WobbleWobble]

I just called and chose "disconnect service". Spoke to the guy and explained that Telus TV is offering HD boxes with their service and I wanted to see if they would discount a PVR for me. The guy wouldn't budge at all. Wouldn't give me anything, not even a discount on programming. :(

[brucered]

i'm calling back monday. i called to change something else on my internet, asked the girl if she could do anything, she said call the CS rep's on m-f during day. she said she didn't think they had anything, but told me they dropped the HDPVR to like $499. big whoop.

bell has free HD boxes with purchase of tv at visions, so i'm going to play that card and see what happens.

[LimitedEdition]

I just called and chose "disconnect service". Spoke to the guy and explained that Telus TV is offering HD boxes with their service and I wanted to see if they would discount a PVR for me. The guy wouldn't budge at all. Wouldn't give me anything, not even a discount on programming. :(

Play hardball and straight up cancel.

[haites]

Play hardball and straight up cancel.

Good luck with that....

[danzio2020]

Just called to discontinue and got the following:
* No Discount what so ever on HD Box (pvr and non-pvr)
* Month Free by subbing to Digital
* 6 Months of 39.99 for everything.
* Regular non hd non pvr box. The one for 99

I'm thinking about this offer and it doesn't seem too bad.

[inocent]

^^ I just got that too .. did they give you the digital box for free or $99? .. they wouldn't give me that for free either :mad:

[rommelrommel]

I called to cancel. I originally got offered nothing by a very rude CSR. I told him to cancel my service then as I had asked him to do, so he offered 6 months free HD Plus, but continued to be rude. Asked to speak to a supervisor, got run around and promised a call back. Call back never happened, so I called and spoke to a sales supervisor instead of a retention person. Got offered 1 year free HD PVR rental, with option to buy at 50% of whatever price in 1 year. I think I'm going to try and get the free HD Plus and the HD PVR deal out of them. In a year I'd guess they they'll have to bring their HD PVR prices down, or I'll just give it back.

[danzio2020]

I called to cancel. I originally got offered nothing by a very rude CSR. I told him to cancel my service then as I had asked him to do, so he offered 6 months free HD Plus, but continued to be rude. Asked to speak to a supervisor, got run around and promised a call back. Call back never happened, so I called and spoke to a sales supervisor instead of a retention person. Got offered 1 year free HD PVR rental, with option to buy at 50% of whatever price in 1 year. I think I'm going to try and get the free HD Plus and the HD PVR deal out of them. In a year I'd guess they they'll have to bring their HD PVR prices down, or I'll just give it back.

What did you say to the sales representative, I think I'm going to try this today.

Inocent - I got offered the $99 box for free, she said, we can throw that in. Very polite person I got!

[canadiantofu]

What did you say to the sales representative, I think I'm going to try this today.

Inocent - I got offered the $99 box for free, she said, we can throw that in. Very polite person I got!

Are you saying you got the same deal too? 1 year free hd pvr rental / 50% buy out. and 6 months HD Plus?

[Asad_A203]

Play hardball and straight up cancel.

It is better to be polite and just ask the CSR what you want and see what happens. Very few CSRs will feel the need to retain a customer who is being rude or condescending and forcing their way into receiving a promotion (although they should but they are people too).

[danzio2020]

Are you saying you got the same deal too? 1 year free hd pvr rental / 50% buy out. and 6 months HD Plus?

No, I am really hoping for the free PVR though. The second part was to Inocent, because he asked if they offered me a free Non PVR Non HD Box the one for $99, and they did.

[rommelrommel]

What did you say to the sales representative, I think I'm going to try this today.

Inocent - I got offered the $99 box for free, she said, we can throw that in. Very polite person I got!

Well, when I called back to complain about the first retentions rep, they offered it to me and said it was an active promotion that they should have offered to me to begin with. When I called in today to activate it, they said it was NOT an active promotion, but that they would honor what I was told. I managed to get 1 month free HD plus out of them. I was offered 6 months at one point, so I'll probably call back after a month and ask where my other 5 months of HD plus are.

[Dosman]

I recieved a promotion in the mail last night from Shaw trying to give me a Non hd digital reciever for 2.95 pper month rental. I called up shaw and asked them if it was a HD reciever and the CS rep said it was just the regular 99.00
one. I asked for the price of the HD reciever and she said it was like 400.00
and asked how much the HD PVR was she 598.00 but they have a Christmas promotion and are selling them for 499.00 I mentioned the Telus deal and she put me on hold and another rep picked up and said we don't normally give this deal out but I will give you a HDDVR for 6 months and programing for a month and a buy out for 299.00. When the 6 months is up I will offer to sign up for there phone service if they give me the PVR free after 6 months. We will have to see how it go's.....This is in Edmonton

[iskry]

I think it's kind of funny that companies are charging so much for receiver boxes. I know of two installation technicians who throw the receivers into nearby rivers and/or burn them in firepits while camping, just because they can...

[dscott01]

I think it's kind of funny that companies are charging so much for receiver boxes. I know of two installation technicians who throw the receivers into nearby rivers and/or burn them in firepits while camping, just because they can...

That is the dumbest thing I've ever heard. Why would Shaw techs drive out the river to dump $700 boxes in the river or have bond fires with receivers.

[rommelrommel]

^^ sounds like BS to me. Especially as recievers don't burn...

It's realy hard to get anything out of them in Vancouver area because your only other option is Bell, and they know most people won't swtich to satellite on a whim. I think I was pretty damn lucky to get what I got... probably largely due to the first rep being ridiculously rude to me at times.

[roast_duck]

Has anyone gotten any HDPVR deals out of Shaw in Vancouver? I've had the stupid $99 digital terminal for a couple years and it sucks (randomly dropping signals). I want to upgrade but those prices are just ridiculous!!

[dpolites]

Has anyone gotten any HDPVR deals out of Shaw in Vancouver? I've had the stupid $99 digital terminal for a couple years and it sucks (randomly dropping signals). I want to upgrade but those prices are just ridiculous!!

I did back in September, but I heard they stopped giving anything away now except the $99 terminals..

[roast_duck]

I did back in September, but I heard they stopped giving anything away now except the $99 terminals..

that's lame. I'd be fine with a $300 hdpvr. that's the max i'll pay for one.

[lostinwind]

Has anyone gotten any HDPVR deals out of Shaw in Vancouver? I've had the stupid $99 digital terminal for a couple years and it sucks (randomly dropping signals). I want to upgrade but those prices are just ridiculous!!

I got the free use of 6 months HD-PVR and then buy out at half price deal back to the middle of Oct. I am living in downtown and trying to switch to NOVUS which is only available in some of downtown's high-rise buildings. They provided me free high-speed internet and 9.99 basic TV channel for 4 months and they can also help me to cancel the Shaw service, so I don't need to do anything. I got a call from Shaw before the cancellation day and asked me to stay. I told him the only thing I was interested was if they can provide some good deal for HD TV. Finally I got this deal. I also tried to push for 19.99 high-speed internet. But can't got anything expect free 6 months upgrade to x-treme. It's really hard to get any good deal from Shaw now. I think I got this deal because they really knew they need to provide something for me to compete with NOVUS.

[shadowbreaker_z3]

i just called and basically i got nothing, just there current promo to everyone for 500 for the hdpvr
he said they dont rent out the hd boxes

he suggested me to go and buy one from futureshop

[roast_duck]

i just called and basically i got nothing, just there current promo to everyone for 500 for the hdpvr
he said they dont rent out the hd boxes

he suggested me to go and buy one from futureshop

Did you mention Bell's $299 HDPVR deal?

[bingbing]

So... here's what I did and what I was offered...
Current: using Shaw Internet and Analog Cable

Called Shaw number and selected cancellation of services through their IVR.

Call #1. Called in and said I wanted to cancel because I was going to Bell for their pricing on HD and their PVR at $299. She said she would match the price but I had to go pay everything upfront at the store first and then give me about 2 1/2 months of service for free which would bring down to $299+tax. Also included 2 months free preview of HD channels.

Call #2. Called in and said I was quoted HD pricing (2 dig boxes for free with Telus TV). They explained differences in services and gave me a different offer. 6 months free HDPVR rental with price at 1/2 ($299) or choice to return. Also would give 6 months free preview of HD channels.

I didn't say anything about my friends getting any deal and said I wanted to cancel both of my services. I'm taking offer #2 and they're sending me the HDPVR tomorrow. I also asked why I didn't get offer #2 when I called and he said they quote different offers depending on what you say.

Good luck everyone and hope you get your PVR for cheap!

[brucered]

i called in winnipeg today and got the following coming on friday:

HD PVR for $299
6 mos upgrade to HD PLUS for free
6 mos upgrade to Extreme internet for free
free DIGITAL TERMINAL rental for as long as i want
and maybe a month of all access to all the channels (i don't know if he included that or not, but i'm going to try and swing that with the tech, as it's listed on the site).

not the best deal, but not bad. with $54 HD programming credit, - $60 internet credit for extreme, i'm sitting at around $180 and i also got a free digital box for the bedroom, which they are selling for $99, so really, i'm looking at around $80after all is said and done for the terminal. yeah, i know it's with credits, but they are credits i can use and have used in the past (i just downgraded from extreme last month), and we are going to go with HD PLUS anyway.

i was ok with that deal.

oh yeah, the first call was from the sales manager after i sent an email asking for a deal, and he only offered 100$ off a PVR. nothing else. so deal #2 was much better.

[rommelrommel]

Has anyone gotten any HDPVR deals out of Shaw in Vancouver? I've had the stupid $99 digital terminal for a couple years and it sucks (randomly dropping signals). I want to upgrade but those prices are just ridiculous!!

The promotion for 1 yr free rental then buy out at 50% of retail is on the books, but they don't offer it as a matter of course.

I would call to cancel, if you get a total hardass I'd find an excuse to hang up, and try again a few days later. Might have some luck. Vancouver is hard, as we don't have anyother real option than Bell, which Shaw knows is a pain in the ass with contracts and instalation.

[shadowbreaker_z3]

Did you mention Bell's $299 HDPVR deal?

yeah i did, i guess i just got a hardass
ill keep calling back until i get a good deal
or just say that i called yesterday and say one of the deal that are posted here was offered to me yesterday and i am calling back for it

[DVDManiac]

i think they make notes of all calls made, i know when i asked for a deal, they had notes of when a shaw rep called me and i wasn't home.

[brucered]

i think they make notes of all calls made, i know when i asked for a deal, they had notes of when a shaw rep called me and i wasn't home.

yeah, every call you make to shaw and telus and companies like that are all tracked. if you don't want it tracked and are planning on calling back regularly or every day to get a different rep, i would do the following:

BLOCK YOUR NUMBER,
talk to the cancellation dept.
tell them what type of customer you are (long term, short tern, not with them) and then ask for a deal.
if they offer you a good deal, then give them your particulars.

if you call every day asking for a deal and they know who you are, you fill get redflagged (no pun intended) and probably get labeled as a bad client.

just my thoughts. ;)

[shadowbreaker_z3]

yeah i understand what you mean
blocking my number wont do any good they ask for your account information anyways.

ill just be straight up because i am seriously considering switching to bell. been with them since 2003 i think maybe longer so. if they done give me a offer i cant refuse then whatever ill change providers

[kuri]

:arrowu: +1

I think that's the attitude you should bring to the call anyway if you are calling the Cancellation Department. Mind you, I'm not saying be rude or something, but remember that you are really calling to cancel. Also remember to do your homework if you are going to quote a Bell/Telus promo.

I called Shaw a couple weeks ago to cancel my tv+internet services. The call basically went like:

Shaw: Any reasons for cancelling?
Me: Told them the truth, switching to Telus to take advantage of their HD offer.
Shaw: The agent asked for more info.
Me: Gave her all the Telus pricing, details, etc. I didn't ask for any deal.

After a few minutes, she pro-actively offered me the HD-PVR/HD Plus deal that brucered mentioned. I still hesitated because Telus is still the cheaper choice, plus I explained that I didn't need the PVR feature. So she ended up discounting my existing bill as well.

At no point during the call did I lie. Just gave them all the facts. So just be polite and courteous, do your homework and have the intention to truly cancel.

I'm also not sure if saying "I read about this promo/deal online" is a good idea. Saying so implies you're just calling to get a deal out of them.

P.S. Not sure if it matters but we've been with Shaw over 12 years in the Vancouver area. Well, technically first Rogers then Shaw when it took over. We have the Digital TV package + a few specialty channels, and already own the digital box (i.e. not renting from them). I guess for customers who only have basic cable, I can see why they may hesitate giving them the HD PVR retention promo.

[grandmasterchan]

Here's what i did. We've been looking to get an HD PVR for a while now. Had called Shaw saying we were going to cancel and go to MTS, but after some convincing on their part, we told them we'd think about it. This was already the 2nd time we'd called saying we were going to cancel our Shaw service. The 3rd time we called, our plan was to say we were going with Bell. They were offering us 50% off an HD PVR unit, so $299, $25 internet credit, $10 pay per view credit and a few xtra channels for 6 months free. The shaw rep tried to tell me that they might have something to offer us if we stay. I told her we'd asked already, however, the people we had spoken to before told us they couldn't match any offers and their price was set in stone. She began asking me if i had any other services with Shaw, specifically a phone line. I said no. So she thought about it, then said ok, well let me see what i can do for you. She put me on hold, then came back like 3 minutes later and told me this was their offer:

The HD PVR unit is on sale now for $498. We'll give you if for 50% off that price, so $249! (In my head, i was sold already!) But she kept going! She threw in 1 month free for ALL channels, including all Movie Central Channels and 6 months free HD Plus.

The whole time, i was very nice to her. I kept saying how we're upset we had to cancel our service with Shaw as we were very happy there, but unfortunately the price they were quoting for the HD PVR was just too much. We knew eventually they'd break and we knew they would have kept track of how many times we came close to canceling our service. We just kept at it, were persistent and did some research with competitors.

Thanks to brucered for the tips, including the Bell offer link.

Here is the link to the Bell offer we used: http://www.bell.ca/shopping/en_CA_ON.HD-PVR-Plus-system/62129.details

Good Luck!

[TJ09]

Just thanks to everyone for posting about this, I got my hdpvr at Visions for $388 with my plasma purchase, but wrote all the info everyone gave down and will be calling Shaw in the morning to see "again" what I can get out of them, hope it works!

[DVDManiac]

I called yesterday to extend my HD Plus service as my free month was up, they asked me if I wanted the movie channels, and I said "no" since I didn't watch them. The lady put me on hold and came back gave me another month of movie channel. I'm hoping she included another month of HD Plus!

[TJ09]

I called shaw this morning and got the 3416 hdpvr for $298 and 6 mths free hd preview and movie channels, 6 mths free extreme, watched my bill drop drastically, nice start to the weekend, just have to take this rental hdpvr in saturday and get a new(not refurbished 3416), thanks again folks...*cheers*

[brucered]

the price should be 1/2 of $498. so $249. i repeat $249.

i emailed them again, stating i wanted 1/2 off the price on the site, showed the FS & BB's prices. when the tech was here, they called and apologized saying "i was correct" my priced was reduced to $249.

not bad. you just have to poke them a bit.


** update *** just looked at my unit, looks a little beat up, no sticker saying REFURB, but the bottom of the cardboard box says "SHAW REFURB"

i'll be complaining again.

[brucered]

what model are people getting?

mine is a DCT3416:R (refurb)

i was never told it was going to be a REFURB or an older model.

[Terrific_Deals2k8]

Got fed up with Shaw and called to cancel.

Moved to TELUS, here is what they offered me for a 1 yr contract.

1) TELUS TV (Watch a bit Package) - The essentials (channels 3-28), popular choice (A&E, Bravo!, TLC, Showcase, CourtTV, and W Network), sports (NHL Network, TSN, TSN 2, SPEED, The Score, and The Golf Channel), and TALENTVISION (for those of you who have parents or family members that watch the chinese channel)
2) TELUS High Speed Enhanced Internet (3Mbps --> 380KB/s sustained speed)
3) TELUS Home Phone - 1 calling feature and 4 cents LD (but I don't use it anyway)

Total Bill: $83.90/month for a one year contract WITH 3 months free service

Cost per month w/ 3 months free service: 83.90*9/12 = $62.93 +taxes
That's HOT, plus I get the free adsl modem rental and 1 HD-ready cable box

And FYI, I'm currently paying ~$87 + tax per month, so I'd be saving $24 per month for 1 year! Wohoo Plus, for the current price I'm paying, I don't even get A&E, TSN, TSN2, Bravo! etc etc... Just the basic shaw cable + 1 TalentVision (sucks and overpriced).

And when I'm done the 1 yr contract w/ TELUS, I'll see if Shaw becomes smarter or NOT... If they smarten up, then I might transfer my business over to them again. But on the flip side, there's always growing competition, haha! Shaw YOU'RE so stupid! Just lost another long-time customer =P :D

[shanshady]

HI, I phoned in twice, first time they offered me nothing and I quoted the bell offer. Today I called in and went to cancellations, went through my address, etc, and said I want to cancel. She said why and I said because of the bell hdpvr for 299 etc, she said all they can do is offer me some programming credits, that would equal 161 after I go and buy the hdpvr for five hundred bucks. Not sure what to do now. REally wanted that deal for half price.

any ideas.

[jasperlin]

Got fed up with Shaw and called to cancel.

Moved to TELUS, here is what they offered me for a 1 yr contract.

1) TELUS TV (Watch a bit Package) - The essentials (channels 3-28), popular choice (A&E, Bravo!, TLC, Showcase, CourtTV, and W Network), sports (NHL Network, TSN, TSN 2, SPEED, The Score, and The Golf Channel), and TALENTVISION (for those of you who have parents or family members that watch the chinese channel)
2) TELUS High Speed Enhanced Internet (3Mbps --> 380KB/s sustained speed)
3) TELUS Home Phone - 1 calling feature and 4 cents LD (but I don't use it anyway)


Total Bill: $83.90/month for a one year contract WITH 3 months free service

Cost per month w/ 3 months free service: 83.90*9/12 = $62.93 +taxes
That's HOT, plus I get the free adsl modem rental and 1 HD-ready cable box

And FYI, I'm currently paying ~$87 + tax per month, so I'd be saving $24 per month for 1 year! Wohoo Plus, for the current price I'm paying, I don't even get A&E, TSN, TSN2, Bravo! etc etc... Just the basic shaw cable + 1 TalentVision (sucks and overpriced).

And when I'm done the 1 yr contract w/ TELUS, I'll see if Shaw becomes smarter or NOT... If they smarten up, then I might transfer my business over to them again. But on the flip side, there's always growing competition, haha! Shaw YOU'RE so stupid! Just lost another long-time customer =P :D


how is the quality of the telus tv? the rep i spoke to this weekend actually quoted me a better deal than that.

the essentials TV, high speed enhanced, home phone
year 1: 3 months free, then $42 for next 9 months
years 2-3: $56

they also said they SHOULDDDDD be getting hd pvr by the end of the month. and id' be able to get free rental on that plus another hd terminal.

$120 to break contract for tv, and another $120 to break the internet contract if i ever do.

[gen77]

Tomorrow Shaw will sell new HD PVR, Pace Aspen. This unit includes,

- Dual video tuners allowing two channels to be watched or recorded
- HDMI input (HDMI version 1.3). HDMI cable included with each purchase
- 160 GB of internal Hard Drive
- External hard drive expansion through SATA connectivity
- Mpeg 2 and Mpeg 4 compatible

Sell @ $498.00 + tax.

Can only be bought through Shaw, not FS or BB.

[ecgz88]

$42 for 9 month? are you sure?
high speed enhanced is $19.95/month, home phone is roughly $20 /month, so they give you $2/month for TV ? :!:

and high speed enhanced/home phone is free for first 3 month too?


how is the quality of the telus tv? the rep i spoke to this weekend actually quoted me a better deal than that.

the essentials TV, high speed enhanced, home phone
year 1: 3 months free, then $42 for next 9 months
years 2-3: $56

they also said they SHOULDDDDD be getting hd pvr by the end of the month. and id' be able to get free rental on that plus another hd terminal.

$120 to break contract for tv, and another $120 to break the internet contract if i ever do.

[dscott01]

Does anyone know if the Pace units will finally be available in the Lower Mainland?

[gen77]

No word yet about the Lower Mainland. I wonder what will happen to people with DCT 3416 + under warranty.

[napoleon1769]

Which one is better?

[jasperlin]

$42 for 9 month? are you sure?
high speed enhanced is $19.95/month, home phone is roughly $20 /month, so they give you $2/month for TV ? :!:

and high speed enhanced/home phone is free for first 3 month too?

yeah man. i got a letter saying that stuff but for 71.. tv internet and phone.. i called in and asked, why the hell woudl it be 71 if the tv is for free? why the heck would high speed and phone cost so much? that doesnt make any sense at alll.

he said that package included long distance and calling features.. the 40.90 doesnt include any calling features of LD minutes.

i believe this is for new customers only. i switched EVERYTHING to shaw a few months ago.. well, i cut off the phone at least b/c i already had tv and phone. call in and ask for bundle 1 and mention all that stuff.

[dpolites]

Does anyone know if the Pace units will finally be available in the Lower Mainland?

I was told by Shaw that they will never come to Lower Mainland as they say there were way too many problems with them, and they had a warehouse full of them. There was some meeting about it he told me. So look for Motorola's to be around for some time according to Shaw.

[jasperlin]

http://www.futureshop.ca/catalog/subclass.asp?logon=&langid=EN&catid=24994

on futureshop, there are the moto dct 6416 and 3416. i'm guessing that its the 3416 available right now in the lower mainland... what's the 6416?

[clboy]

http://www.futureshop.ca/catalog/subclass.asp?logon=&langid=EN&catid=24994

on futureshop, there are the moto dct 6416 and 3416. i'm guessing that its the 3416 available right now in the lower mainland... what's the 6416?

The 6416 is the "older" model that has both analog and digital tuners whereas the 3416 is digital only.

[gen77]

Which one is better?

These are suppose to be the new Pace units, TDC787X (Aspen). Improved from the older series of Pace units and in black color. Also Mpeg4 is suppose to look better on HD channels, plus connecting external hard drives to the cable box is a plus. Although, people say 750 gigs is max to connect to a Pace unit.

[gen77]

Just an update.

Shaw is selling the Aspen TDC776D. Not the TDC787X.

I just pick one up and will activate it tonight. I will give a update later on the unit's performance.

[ecgz88]

well, $42 is way too cheap,:D when you get your first month bill, post us what show up on your bill.:cheesygri



yeah man. i got a letter saying that stuff but for 71.. tv internet and phone.. i called in and asked, why the hell woudl it be 71 if the tv is for free? why the heck would high speed and phone cost so much? that doesnt make any sense at alll.

he said that package included long distance and calling features.. the 40.90 doesnt include any calling features of LD minutes.

i believe this is for new customers only. i switched EVERYTHING to shaw a few months ago.. well, i cut off the phone at least b/c i already had tv and phone. call in and ask for bundle 1 and mention all that stuff.

[jasperlin]

true.. it's missing the 911 fees etc. but it'll be sure as hell cheaper than what you're paying with shaw no? regardless, i think i'm gonna stick with shaw.

[WJCraig]

Well...I've just talked to Shaw, and mentioned the offers that are out there from the competition. I've been a Shaw customer for over 10 years, always paid the bill on time, and currently have Phone/Internet/Digital Cable (SD) totaling about $160/month. I told them that although I would prefer to not leave Shaw, I am not willing to pay more then I need to either. After some discussion, and the CSR telling me that Shaw provides a better service, etc, etc...

I was put on hold. After a bit of a wait on hold, I was offered only $42 worth of programming credits. That's hardly comparable to the $300.00 Bell is offering.

At one point he also told me prices may drop next year and I could wait until then to upgrade. That was one of the strangest things I've heard yet from a company that is supposed to provide "services"...My reply to that was why wait a year when I can get what I want from your competition at a more reasonable price?

I asked if there was anybody there who had more authority then he did that I could speak to. He asked if I would like to speak to a supervisor, and I said yes, expecting to ...speak to a Supervisor. I guess there was nobody around, because he asked when would be a good time for them to call me back. So someone is supposed to be calling me by Monday. I really wish there was a little more competition in the cable industry here in BC, so that companies would try a little harder to keep customers happy and people wouldn't have to fight just to get a decent price...

I guess we'll see what happens when "The Supervisor" calls me back...

Later.

[Hellfire]

Well Shaw offered me this HDPVR: http://www.shaw.ca/en-ca/ProductsServices/Television/Digital/Hardware-HDPVR.htm

Free to try for 6 months, then half price if I want to keep it.

[jasperlin]

TELUS PVR COMING OUT TUESDAY!!


no.. i'm not excited about getting a telus pvr, in fact, i really wouldn't want to switch over to telus. the point of this is so that we can get better deals from shaw.

i was offered 6 months of free hdpvr rental from shaw with the option to purchase at 50% off afterward. lets see if we can do any better than that!

ps. i got the info from a telus representative today when i called in

[st7860]

Well Shaw offered me this HDPVR: http://www.shaw.ca/en-ca/ProductsServices/Television/Digital/Hardware-HDPVR.htm

Free to try for 6 months, then half price if I want to keep it.

ask them for $0 instead. since they give it away to people who bring in a satellite dish with a recent satellite bill

[way2quik]

Just an update.

Shaw is selling the Aspen TDC776D. Not the TDC787X.

I just pick one up and will activate it tonight. I will give a update later on the unit's performance.

Don't think those units are available in BC.
Shaw plans to keep the Motorola units in BC I assume.

[keefrto]

:DWell I called Shaw today and told them about the Bell deal and it seems they have decided to match them i.e. they have ran out of the HDPVR box from Motorola and are now not offering it for half price. The deal I was offered today (I have all 3 with them at present):
pay full price for the new pacer HDPVR
8months free HD Plus
2 months free HD preview
Setanta Sports free 1 month
Channels 94 to 160 after HD preview finishes free for 6 months

any thoughts? It looks to me as being ok?:D

[zod]

TELUS PVR COMING OUT TUESDAY!!


no.. i'm not excited about getting a telus pvr, in fact, i really wouldn't want to switch over to telus. the point of this is so that we can get better deals from shaw.

i was offered 6 months of free hdpvr rental from shaw with the option to purchase at 50% off afterward. lets see if we can do any better than that!

ps. i got the info from a telus representative today when i called in

Is it going to be dual tuner.. I've considered trying telus but i like recording two shows at once, or recording one and watching a hockey game while its on. I wonder if the PQ on telus is any better than shaw.. shaw can be very compressed at times.

[WJCraig]

Well...after much conversation and being put on hold, I got my PVR for $480 after taxes and $200 of programming credits (and a free month of my phone and internet). Maybe could have got more, but I'm satisfied with how it worked out...

[jaydee77ca]

I've heard that Shaw is giving HD PVRs away free to Winnipeg customers who switch from MTS (and in some cases bundling in specialty items like NFL Sunday Ticket). Has anybody had any success getting the same deal as an existing Shaw customer?

[Jenniyah]

Just a update.

Gave them a call just now, talked and basically seems the rep wouldn't budge and only offered that 100 bucks off which is the generic christmas special.

They really wouldn't budge and says it's not their policy to match prices and kept on saying how much better their services is compaired to Bell..

I mentioned the telus deal and still wouldn't budge, I guess I'll have to try again with a different rep.

[RX Renesis]

i'm curious, how many peopple is from BC that actually got the HDPVR for $299 or below? from reading all the pages, it seems like 9/10 alberta people gets the HDPVR deal while only 2/10 people in bc area gets the HDPVR deal.

i called twice and this is how it went.

call 1: called into discontinue services department, lady answers, i told him i'm planning to switch to bell becuase of the HDPVR for 299, she then goes on telling me about how bell has to sign contracts, satellite tv is weather dependent, bell's services isnt that great, bell charges u money each time u ask for a technician to be sent out to fix ur problems. i told her i wouldnt mind trying bell if they can get me a HDPVR for half the price of what Shaw charges. the rep lady then said well we can't do anything for you, our prices is set, and it's at 496 for the HDPVR, i'm like well then i'm switching to bell, she then said yea go ahead and compare the service, and call back in. at this point i was very pissed off with her cause of her attitude, and cockyness on the phone, she kept on cutting me off. so i hung up.

call 2: called into the same department, some guy answers. i said i want to cancel all my services, he asks why, i told him the same things. i said, i'm switching over to bell because of their 299 HDPVR offer, and since i got a HDTV recently, i'll take advantage of that. the rep says the same things about bell not being good and blah blah, i told him i wouldnt mind trying because of the price for the Bell HDPVR which is 299, thats half the price of what Shaw's HDPVR is. he's like well we do have a special promotion for our HDPVR at 496, i'm like bell's is cheaper, he goes back to saying how bell's service is bad quality and says how he used to have bell too but the signal is weather dependent. i even said, "i went to the bell store today and asked about their HD stuff, and bell is willing to waive the 3 year contract if i sign up now" and still no go. in the end he asks, so when do u want ur service to be canceled? told him december 12th. he askes to put me on hold, now at this point i'm thinking, either win big, or loose all. put on hold for 5mins, he comes back and says well everything done, ur service will be canceled by the 12th of december.

i'm pissed off at how shaw doesnt do jack to retain their customers. i've been a 10+ years customer with shaw, and i'm not just useing their basic services only, i'm on full cable + extremei internet and they still treat me like crap. sighh... i'm dissapointed. now i gotta play the waitting game and see if they'll call me back by the 12th, if not i'll have to call in to uncancel.

[worldjerseys]

i'm curious, how many peopple is from BC that actually got the HDPVR for $299 or below? from reading all the pages, it seems like 9/10 alberta people gets the HDPVR deal while only 2/10 people in bc area gets the HDPVR deal.

i called twice and this is how it went.

call 1: called into discontinue services department, lady answers, i told him i'm planning to switch to bell becuase of the HDPVR for 299, she then goes on telling me about how bell has to sign contracts, satellite tv is weather dependent, bell's services isnt that great, bell charges u money each time u ask for a technician to be sent out to fix ur problems. i told her i wouldnt mind trying bell if they can get me a HDPVR for half the price of what Shaw charges. the rep lady then said well we can't do anything for you, our prices is set, and it's at 496 for the HDPVR, i'm like well then i'm switching to bell, she then said yea go ahead and compare the service, and call back in. at this point i was very pissed off with her cause of her attitude, and cockyness on the phone, she kept on cutting me off. so i hung up.

call 2: called into the same department, some guy answers. i said i want to cancel all my services, he asks why, i told him the same things. i said, i'm switching over to bell because of their 299 HDPVR offer, and since i got a HDTV recently, i'll take advantage of that. the rep says the same things about bell not being good and blah blah, i told him i wouldnt mind trying because of the price for the Bell HDPVR which is 299, thats half the price of what Shaw's HDPVR is. he's like well we do have a special promotion for our HDPVR at 496, i'm like bell's is cheaper, he goes back to saying how bell's service is bad quality and says how he used to have bell too but the signal is weather dependent. i even said, "i went to the bell store today and asked about their HD stuff, and bell is willing to waive the 3 year contract if i sign up now" and still no go. in the end he asks, so when do u want ur service to be canceled? told him december 12th. he askes to put me on hold, now at this point i'm thinking, either win big, or loose all. put on hold for 5mins, he comes back and says well everything done, ur service will be canceled by the 12th of december.

i'm pissed off at how shaw doesnt do jack to retain their customers. i've been a 10+ years customer with shaw, and i'm not just useing their basic services only, i'm on full cable + extremei internet and they still treat me like crap. sighh... i'm dissapointed. now i gotta play the waitting game and see if they'll call me back by the 12th, if not i'll have to call in to uncancel.


Don't "uncancel"... go to Bell. I left Shaw six years ago and the only way I'd go back is for a free HD PVR... even then, having used my buddy's shaw PVR, Bell's IMO is far superior. So, most likely I'll be using the Freebie deal to work a better deal at Bell.

[blainehamilton]

Shaw has always been willing to lose a lot of customers until things reach a certain theshold, then they go nuts trying to bring back customers and retain the few they had.

I've been looking for a cheap shaw HD box, no pvr for months, but the deals do not exist.

You can get all kind of Rogers deals in ontario, but nothing out west.

Looks like I'll be dumping them for Telus TV the first time Telus makes a good offer for a package with an HD box...

[RX Renesis]

Don't "uncancel"... go to Bell. I left Shaw six years ago and the only way I'd go back is for a free HD PVR... even then, having used my buddy's shaw PVR, Bell's IMO is far superior. So, most likely I'll be using the Freebie deal to work a better deal at Bell.

well i kinda of have to, my strata doesnt allow sat dishes to be installed. so i'm stuck with shaw.

[worldjerseys]

well i kinda of have to, my strata doesnt allow sat dishes to be installed. so i'm stuck with shaw.


there's always Telus TV...

[RX Renesis]

there's always Telus TV...

isnt telus tv sat based too?

[i6s1]

isnt telus tv sat based too?

No, it's IPTV.

[Yiu]

anyone know if Telus will have a HD PVR very soon?

[i6s1]

anyone know if Telus will have a HD PVR very soon?

Yes. Today.

[canadiantofu]

anyone know if Telus will have a HD PVR very soon?

It's out today.

Sorry if this is off topic, but since more than half the post here are bashing Shaw on their lack of interest to their long and loyal customers..

On a 3 year contract you get 1 HD unit and 1 HD PVR unit rent free.
They don't have their month to month rent price posted on the HD PVR yet.

I called this pass weekend and a Rep quoted $20.00 rental per month for the HD PVR. I got a feeling if that's the case, then on a 2 year contract, it would be reasonable for people to get 1 HD PVR instead or 2 HD units.

[i6s1]

It's out today.

Sorry if this is off topic, but since more than half the post here are bashing Shaw on their lack of interest to their long and loyal customers..

On a 3 year contract you get 1 HD unit and 1 HD PVR unit rent free.
They don't have their month to month rent price posted on the HD PVR yet.

I called this pass weekend and a Rep quoted $20.00 rental per month for the HD PVR. I got a feeling if that's the case, then on a 2 year contract, it would be reasonable for people to get 1 HD PVR instead or 2 HD units.

Yup.

It's 20/month for month to month and one year contracts. One PVR is included on a two year, and one PVR and one regular STB is included on a 3 year.

[jasperlin]

deal that i got today...

called into shaw today on behalf of a co-worker asking if i could get the student deals for her household as well.. ended up talking to the retention department and about my stuff..

as mentioned earlier.. i secured the half price pvr at $299 last earlier this month already.. but i ended up doing some more negotiating myself.

current plan $75+tax (STUDENT PLAN)...
digital cable (classic cable plus a few channels.. no chinese channels or anything), home phone light, high speed internet..

NEW DEAL $75+ tax (as long as i'm still using the student plan)
1. PVR - 6 months free rental, purchase option @ 50% which should be $299
2. 6 months FREE upgrade to HD PLUS
3. 6 months FREE upgrade to Shaw High Speed X-Streme (10mps vs. my current 5mps)
3. 2 months free preview of ALL channels which means we'll save $19/month for 2 months, b/c i wanted to get Fairchild for my mom anyways


happy bargaining folks


btw.. did i mention that i'm no longer a student and i'm got the student plan anyways which basically saves me probably another 30-50 bucks a month?

[Jenniyah]

here's a update from earlier today

I called in a few times

1. The guy didn't say anything, said it'd take 2 days notice to close account

2. The lady told me that bell's service sucks etc, weather such, and they cannot match teh prices.. I told them of hte rumoured 299 after 6 months rental for a pvr, still nothing

3. I talked to this guy for like 30mins, he said hte same stuff... and in the end, he was only able to offer me free 6 month trial for hdtv plus and movie +hbo, a 100+ value. I wasn't that happy, but willing to give it a try, I told him to note my account and I will buy the PVR today. He put me on hold, then told me that there is a note that a deal was offered for the 6month free rental and 299. I was like.. I don't recall this, and he transfered me back to hte previous rep from call #2

The call #2 rep said that it was a mistake on his part, she only mentioned that I said there was this deal around, but since it's a mistake, they will honor it, and kept saying how we'd need to meet certain criteria and such

so in the end, only hte 6month free rental and 299 if I buy... and that was after alot of talking about how telus and bell's service sucks and only due to a mistake on guy #3's part.

I live in BC also, and it seems the case where we're not able to get a good deal...... but I'll take the 6month free rental and see how hte refurbished model holds up

[keefrto]

I was all set for my deal then I reversed my car into concrete pillar in parkaid and squished passenger door. Not enough cash or indeed need for $522 for new pvr either with my deductible on the car, so I called SHAW TO CANCEL MY DEAL. Instead they offered me a refurb Motorola HD box (no pvr) and keep all the same offers from earlier posting and for $299. Happy bunny!! I know its a refurb but its a 3 yr warranty and any hassle with it then I will chat to retentions about the problem.

:razz:

[jeremyw95]

what model are people getting?

mine is a DCT3416:R (refurb)

i was never told it was going to be a REFURB or an older model.

How can you tell if the machine is refurbished?

[RX Renesis]

How can you tell if the machine is refurbished?

the "R" at the end of the model number. check the sticker that lists the model number. not the front of the terminal.

[RX Renesis]

here's a update from earlier today

I called in a few times

1. The guy didn't say anything, said it'd take 2 days notice to close account

2. The lady told me that bell's service sucks etc, weather such, and they cannot match teh prices.. I told them of hte rumoured 299 after 6 months rental for a pvr, still nothing

3. I talked to this guy for like 30mins, he said hte same stuff... and in the end, he was only able to offer me free 6 month trial for hdtv plus and movie +hbo, a 100+ value. I wasn't that happy, but willing to give it a try, I told him to note my account and I will buy the PVR today. He put me on hold, then told me that there is a note that a deal was offered for the 6month free rental and 299. I was like.. I don't recall this, and he transfered me back to hte previous rep from call #2

The call #2 rep said that it was a mistake on his part, she only mentioned that I said there was this deal around, but since it's a mistake, they will honor it, and kept saying how we'd need to meet certain criteria and such

so in the end, only hte 6month free rental and 299 if I buy... and that was after alot of talking about how telus and bell's service sucks and only due to a mistake on guy #3's part.

I live in BC also, and it seems the case where we're not able to get a good deal...... but I'll take the 6month free rental and see how hte refurbished model holds up

u r very very lucky then. i dont even care about monthly discounts or anything, i just want a HD PVR at 299. but no such luck for me.

[Docknyght]

Here's the deal that I managed to get from Shaw:

1. HD-PVR (Motorola) for $249
2. Free unlimited rentals of digital terminals (up to 3, I took all 3)
3. Free trial for 8 months of Xtreme internet (~$80 value)
4. Free trial for 6 months of HDTV Plus (~$54 value)
5. Free 1 month preview of Fully Loaded package (already being offered on the Shaw site)
6. Additional free 1 month trial of Fairchild TV ($18.95 value)

The 50% off the HD-PVR was only if I signed up for Shaw Phone. I was also offered a deal for signing up for Shaw Phone (I think it's their standard new sign up deal):
First month free, then $14.95/month for the next 11 months. Then the regular $20.95/month with bundling of the other Shaw services.

A pretty decent deal I think and it seems to be the standard retention/sign up deal here in Winnipeg. B.C. Shaw seems to be tougher on their clients.

Here's how I got the deal:

I did all the necessary research as posted previously here in the forum. I looked at what other people in Winnipeg typically got and wrote that down as my wish list and added some stuff that I want. Then I looked at both Bell and MTS deals. Unfortunately, MTS does not seem to have HD service yet in Manitoba so I wrote down the Bell deal.

I called Shaw and connected to the discontinuation services line. I politely asked to have my TV service (TV only, not internet) disconnected. The rep was polite and asked me for my reason for disconnecting and I told her that I found a better deal with Bell. I provided the details of the Bell deal when she asked. She proceeded to tell me the advantages with staying with Shaw (nicely too, did not bash Bell) and I told her my reasons for switching (not concerned about contract, the house has a dish already installed, cheaper HD-PVR, good channel selection from Bell, in-laws having no problems with satellite.)

She noted that I was a good 4 year Shaw customer and offered me the 50% deal if I bundle all my services with Shaw. I told her I'm concerned about having a digital phone and she mentioned the Shaw phone deal. She also offered to hook me up with 3 digital terminal rentals for free even if I do not want the Shaw phone. I asked for some time to think things over and she gave me her direct line if I have any further questions.

It was a bit difficult to get hold of her again and the other rep I talked to couldn't offer me as much as the original one did. But I did get hold of her early one morning and I told her that I am interested but asked if she can give me a trial for Fairchild, HD Plus, and Xtreme internet, in which she said yes!

Overall, I am pretty happy with the deal I got. It would have been slightly better if I didn't have to sign up for Shaw Phone as that means a bit more hassle but that's minor. The Shaw cable guy came on time and worked really quickly to set up all the terminals. He even hooked me up with an additional cable line in the basement for free.

So thanks again to this forum for helping me get this deal. I hope this helps others too.

[jaydee77ca]

Hmmm, that deal's pretty good. I was thinking of getting Shaw phone anyway so that'd work well...

MTS doesn't have HD but I've spoken to a couple of people who have received HD PVRs for free from Shaw for switching from MTS. I haven't heard of anyone getting that as a retention deal though, which is unfortunate.

I already have a regular terminal and an SD PVR both of which I own so the free terminal rentals won't do anything for me. Maybe I can swing the free HD PVR rental for a year or something instead of that... guess we'll see!

Thanks for posting that info! It's very helpful!

[redq]

So I've been wanting to get a Shaw HD-PVR receiver for a while but the $700 (recently dropped to $600) price tag has always been an issue for me. After the success of the recent Shaw Internet deal I decided to call in and see what they could offer me.

I also checked out Bell Expressvu's current offerings and they have an HD-PVR receiver for $299 (after applicable credits on a 1 or 2 year contract):

"Special offer:"

* 50% off an HD PVR Plus - only $299 after credits1,2
* $25 online credit
* $10 Pay Per View credit3

Link: Bell HD-PVR Deal (http://www.bell.ca/shopping/en_CA_ON.HD-PVR-Plus-System/62129.details)

So I called Shaw and chose the "Cancel or discontinue services" option and spoke with a representative. She was kind and offered me the following:

HD-PVR receiver: $348 (regular $598)
Current Programming package: Discount to $39.95 for 6 months (Currently $57.95 per month)
1 Month Free Preview of ALL Channels including HD Specialty channels

I told her I would think about it and call her back. Overall seems like a pretty good deal to me.

Good luck calling in!

Thanks for the info. I got the PVR for the same price with the no pay for six months on a free rental, and $12 off my cable bill for the next six months. PVR ends up at costing $276 in six months and the wife loves it. Way to go.

[jaydee77ca]

So I called last night and this is what I got:

- HD-PVR free (free rental for as long as I'm a customer)
- 1 month free preview of Fully Loaded package (as mentioned, this is already being offered on the Shaw site)
- 6 months free HDTV Plus programming
- 6 months free Xtreme Internet
- 1 month free Setanta Sports channel
- free installation

I didn't have to sign up for Shaw phone although they did ask me if I wanted to. I just said that I had thought about it and might do it later. I didn't inquire about more SD terminals as I already have an SD PVR and a regular terminal that I'm not even using.

I didn't even have to mention the Bell deal. When they asked my reason for wanting to disconnect I said I wanted to go hi def and they were too expensive. They asked if I had signed with anyone else yet and when I said no they rattled off the HD-PVR and HDTV Plus deal. I asked for the Xtreme internet trial and the Setanta Sports trial and they threw those in too.

They mentioned that this is a limited time deal until the end of November. (Not sure how true that is).

Thanks everyone!

[fifa204]

Called today as well.. they offered the HD-PVR (Motorola) for $249 no problem. However when I inquired about any rental plans they said non existed right now for the hd pvr and they had some promotion starting in March that would allow this.

[big_raji]

So I called last night and this is what I got:

- HD-PVR free (free rental for as long as I'm a customer)
- 1 month free preview of Fully Loaded package (as mentioned, this is already being offered on the Shaw site)
- 6 months free HDTV Plus programming
- 6 months free Xtreme Internet
- 1 month free Setanta Sports channel
- free installation


I called up shaw intending to get the free HDPVR for one year, and $299 purchase after that. I called and asked for the "Competitive Offers Team" and specifically asked for that exact offer word for word, as well as mentioning Bell expressVu. They put me on hold, and came back and offered me:

- free rental of HDPVR for life (instead of just a year)
- free month of fully loaded
- free install.

I jumped on it right away. In all, the entire phone call lasted about 90 seconds. I was ecstatic, since I was ready to just pay $249 for the HDPVR. I didn't get offered the 6 months of other services, so I felt slightly deflated when I read your post, but I'm still happy. :)

[PaulBC]

here's a update from earlier today

I called in a few times

1. The guy didn't say anything, said it'd take 2 days notice to close account

2. The lady told me that bell's service sucks etc, weather such, and they cannot match teh prices.. I told them of hte rumoured 299 after 6 months rental for a pvr, still nothing

3. I talked to this guy for like 30mins, he said hte same stuff... and in the end, he was only able to offer me free 6 month trial for hdtv plus and movie +hbo, a 100+ value. I wasn't that happy, but willing to give it a try, I told him to note my account and I will buy the PVR today. He put me on hold, then told me that there is a note that a deal was offered for the 6month free rental and 299. I was like.. I don't recall this, and he transfered me back to hte previous rep from call #2

The call #2 rep said that it was a mistake on his part, she only mentioned that I said there was this deal around, but since it's a mistake, they will honor it, and kept saying how we'd need to meet certain criteria and such

so in the end, only hte 6month free rental and 299 if I buy... and that was after alot of talking about how telus and bell's service sucks and only due to a mistake on guy #3's part.

I live in BC also, and it seems the case where we're not able to get a good deal...... but I'll take the 6month free rental and see how hte refurbished model holds up

u r very very lucky then. i dont even care about monthly discounts or anything, i just want a HD PVR at 299. but no such luck for me.

I called Shaw today and indicated that I was planning to switch my TV, internet and phone to Telus since they now have a HD PVR. Both CSRs I spoke with spent 10 minutes giving me a long list of reasons that Telus TV sucks. No offers to entice me to stay with Shaw and they even reminded me that they need two days notification to cancel service. It doesn't sound like they're too worried about losing customers in the Lower Mainland. :confused:

[brucered]

I called up shaw intending to get the free HDPVR for one year, and $299 purchase after that. I called and asked for the "Competitive Offers Team" and specifically asked for that exact offer word for word, as well as mentioning Bell expressVu. They put me on hold, and came back and offered me:

- free rental of HDPVR for life (instead of just a year)
- free month of fully loaded
- free install.

I jumped on it right away. In all, the entire phone call lasted about 90 seconds. I was ecstatic, since I was ready to just pay $249 for the HDPVR. I didn't get offered the 6 months of other services, so I felt slightly deflated when I read your post, but I'm still happy. :)

that is one good deal. better than my $249 deal for the HDPVR, but it guess i got the regular box rental for free, free upgrade to HDPLUS and EXTREME, so either way, looks like some Winnipegers are getting the deals right now.

way to go on the deal. that's nice.

[shadowbreaker_z3]

the units they are giving out are refurbished
mine screwed up by at 6 when the tech set it up earlier that morn at 10

[hohohong]

the units they are giving out are refurbished
mine screwed up by at 6 when the tech set it up earlier that morn at 10

I think mine's refurbished too,.... but it's still working great! And the best part,.... FREE!

[khulit]

Shaw retention will suck after you get to the end of your "free" 6 mos. whatever.... I used to be with Shaw, twice I've already negotiated coming from MTS, and they've mostly said that they will not budge on extending any of those free offers they have after the agreed term (which is usually a short 6 mos)...

Most of what you guys are saying are for NEW customers only (or you get a retention for a new service like home phone), but once you get the 6 mos., you lose your negotiating powers as shaw DOES NOT HAVE a good retention service AT ALL.

The spiel I was usually given is that it's either MTS or Shaw, and they frown on people coming back and forth on the two service so the most you can get is 6 mos each time you sign up for NEW Shaw service... which means you have to go to MTS for at least 3 to 6 mos.

This is a hassle moving internet/tv/phone every 6 mos though... Bell would be a nice negotiating tactic but only for TV...

[coolguygta]

My dad lives in Vancouver and this is what I managed to get him,

- Free HDPVR rental for 6 months - $249 if we decide to keep (the unit is brand new - not refurb)

- 6 Months HD Plus Extra programming

- DCT700 lifetime free rental for other 2 TV's

I tried for more, they weren't really having it, I'm glad to have gotten just these things.. better than nothing...

[Jenniyah]

My dad lives in Vancouver and this is what I managed to get him,

- Free HDPVR rental for 6 months - $249 if we decide to keep (the unit is brand new - not refurb)

- 6 Months HD Plus Extra programming

- DCT700 lifetime free rental for other 2 TV's

I tried for more, they weren't really having it, I'm glad to have gotten just these things.. better than nothing...

Wow did you phone from where you lived? becauase man, I live in Richmond (beside vancouver) and it took me alot of work and luck to wrangle the 6 month free trial.

Picked up the unit today... definitely refurbished as there's a big dent near the front... but the unit works... and i mentioned the dent when i set up/activated it, and they gave me 1 month trial hdtv everything.

But yeah. 299 for refurbished that has no warantees is kinda not worth it. If i like, I might just spring for PVR later, maybe there is a deal in 6 months. Economy isn't doing that well,... they need business :P

[Deals Deals Deals]

This was the best deal of the year (for now) for me.

[doingdeal]

on a side note:

those who got the motorola hd pvr you guys notice the fans on constantly?

mine was on 24/7 I had to get mine replaced 3x because of this but it didn't solve the problem. So shaws says because the pvr gets purty hot, the fan has to be on constantly, I told them this is bs something else is happenning.

So I did some testing on the system I notice it wasn't getting enough ventilation when its placed in a level surface, so I placed blocks (legos would work lol) on each corner of the pvr so its sitting an inch higher from the surface. This solved the problem fan only kicks on when it needs to and its cool to the touch.

[Jamis1979]

What model of HDPVR are you guys getting? I'm not sure what the latest model of Shaw HDPVR is. Can someone in the know fill me in on that?

[kitty]

on a side note:

those who got the motorola hd pvr you guys notice the fans on constantly?

mine was on 24/7 I had to get mine replaced 3x because of this but it didn't solve the problem. So shaws says because the pvr gets purty hot, the fan has to be on constantly, I told them this is bs something else is happenning.

So I did some testing on the system I notice it wasn't getting enough ventilation when its placed in a level surface, so I placed blocks (legos would work lol) on each corner of the pvr so its sitting an inch higher from the surface. This solved the problem fan only kicks on when it needs to and its cool to the touch.

I have a (non-refurbished) Motorola 6416. The fan has never turned on. In fact, if I hadn't read your post, I wouldn't even know the thing has a fan. Due to my odd setup; my HD-PVR sits on to top shelf of my computer desk, with nothing above it; and no heat-generating components below it. Maybe I have good ambient air cooling which negates the need for the fan.


What model of HDPVR are you guys getting? I'm not sure what the latest model of Shaw HDPVR is. Can someone in the know fill me in on that?

Two models of Motorola HD-PVRs from Shaw, the DCT6416 with dual analog/digital tuners or the DCT3416 with dual digital tuners. Despite the difference, both are functionally the same to most end-users; i.e. they both can receive all the same channels.

Shaw also has HDPVRs from Pace which are more recent, but they're not available in some markets, including mine.

[doingdeal]

ya mine was sittting in a low profile entertainment cabinet the system was enclose. If you look at the bottom of your unit there is a fan situated below the hard drive that hot to the touch with out proper ventilation.

One complaint I do have with shaw hd is they haven't resolved the sound issue in which the sound will drop out once in a while on hd channels. After 2 years you figure they have this fixed but its still an issue shaw hasn't fixed.:cry:

[Jenniyah]

I have a (non-refurbished) Motorola 6416. The fan has never turned on. In fact, if I hadn't read your post, I wouldn't even know the thing has a fan. Due to my odd setup; my HD-PVR sits on to top shelf of my computer desk, with nothing above it; and no heat-generating components below it. Maybe I have good ambient air cooling which negates the need for the fan.
.

I got the 3416R, I think the R means refurbish because it came with a scratch on it that i'm sure I didn't put there when i was lugging it home on the bus.

But yeah, the fan isn't on all the time, it seems to work fine.

How did you tell yours was new?

[kitty]

I got the 3416R, I think the R means refurbish because it came with a scratch on it that i'm sure I didn't put there when i was lugging it home on the bus.

But yeah, the fan isn't on all the time, it seems to work fine.

How did you tell yours was new?

There were a couple of things:

1) The CSR told me over the phone that I was getting a "brand new" unit.

2) The unit itself in a box with Shaw pictures & marketing on the outside (like what you see @ Bestbuy or FS). I've read on this thread that refurb units come in a brown box.

3) The LCD on the front had a clear sticker on the front; presumably to prevent scratches. These are usually removed by the first owner.


That was enough to convince me it was new. I guess one can never be 100% sure tho.

[snace]

I just called Shaw and they were not willing to do anything for me.

First off, we have phone, interenet and cable with them.

Secondly, we've had some internet issues that have not been rectified. They have attempted to fix it, but it is still slow at times.

I talked to the a regular CSR and a "competitive offers" Rep and I didn't get anywhere. They told me that they would give me 6 months free of a refurbished pvr and then I would have to purchase it for $350. HD channels would be free for 6 months and then $9/month afterwards. I told her that would not be acceptable and I will cancel everything since both Bell and Telus are eager for our business (and then I cited the deals from them).

She then tried to pry info out of me as to who we'd switch to, in order to bash their service, and I said that it was none of her business. I then told her that since they are unwilling to do anything for us, we will be switching.

So, now I am pissed off with them and will be contacting Telus to switch everything over as Shaw doesn't care to have all my services.

Does anyone have any suggestions? I tried calling again and no luck.

[Hellfire]

Does anyone have any suggestions? I tried calling again and no luck.

The Cancellation ppl are the ones with all the power. I was able to talk my way into getting a $110 credit + tax and 6 months free of high-speed x-tereme

[seeya101]

I just called Shaw and they were not willing to do anything for me.

First off, we have phone, interenet and cable with them.

Secondly, we've had some internet issues that have not been rectified. They have attempted to fix it, but it is still slow at times.

I talked to the a regular CSR and a "competitive offers" Rep and I didn't get anywhere. They told me that they would give me 6 months free of a refurbished pvr and then I would have to purchase it for $350. HD channels would be free for 6 months and then $9/month afterwards. I told her that would not be acceptable and I will cancel everything since both Bell and Telus are eager for our business (and then I cited the deals from them).

She then tried to pry info out of me as to who we'd switch to, in order to bash their service, and I said that it was none of her business. I then told her that since they are unwilling to do anything for us, we will be switching.

So, now I am pissed off with them and will be contacting Telus to switch everything over as Shaw doesn't care to have all my services.

Does anyone have any suggestions? I tried calling again and no luck.

I have been reading this post for a while now and I'm sure the Shaw people read it also. The problem is you people don't drop the hammer. You threaten to drop Shaw to get THE DEAL, then when you don't ,you go crawling back to your corner with your tail between your legs. Then call back the next day to try again; hopeing for the right answer.
Drop Shaw, move on.....
Shaw needs us, we don't need them. When this becomes clear with Shaw, then the deals will come. Right now, your words mean nothing because they know you don't mean it.
End the relationship the honeymoon is over, Shaw needs to go.

[brucered]

switch to BELL or TELUS or whatever you have in your area. after 90 days or so, whenever the next FREE HD deal comes along, you will most likely get a letter asking to come back.

[brucered]

does anyone know how the "bring in your satellite box and bill deal" works?

do you just walk into shaw with a bill, a dish and they hand you over an HD PVR?

[Carbo]

Anyone know whats the best deal to quote from Bell/Telus when trying to get a free HD-PVR from shaw?

Or should I just BS and make up a deal?

[Terrific_Deals2k8]

I have been reading this post for a while now and I'm sure the Shaw people read it also. The problem is you people don't drop the hammer. You threaten to drop Shaw to get THE DEAL, then when you don't ,you go crawling back to your corner with your tail between your legs. Then call back the next day to try again; hopeing for the right answer.
Drop Shaw, move on.....
Shaw needs us, we don't need them. When this becomes clear with Shaw, then the deals will come. Right now, your words mean nothing because they know you don't mean it.
End the relationship the honeymoon is over, Shaw needs to go.

So true, actually too true! Move on people if you can't get a good deal. Think what you'd do if you were buying a TV. You'd simply spend the money at the competitor's store. Plus, telus is offering some nice deals now on phone and internet. Furthermore, Telus is working on upgrading all its lines to support higher speed data transfer etc...

Vote with your wallets and stop trying to peddle deals from Shaw

[jasperlin]

I just called Shaw and they were not willing to do anything for me.

First off, we have phone, interenet and cable with them.

Secondly, we've had some internet issues that have not been rectified. They have attempted to fix it, but it is still slow at times.

I talked to the a regular CSR and a "competitive offers" Rep and I didn't get anywhere. They told me that they would give me 6 months free of a refurbished pvr and then I would have to purchase it for $350. HD channels would be free for 6 months and then $9/month afterwards. I told her that would not be acceptable and I will cancel everything since both Bell and Telus are eager for our business (and then I cited the deals from them).

She then tried to pry info out of me as to who we'd switch to, in order to bash their service, and I said that it was none of her business. I then told her that since they are unwilling to do anything for us, we will be switching.

So, now I am pissed off with them and will be contacting Telus to switch everything over as Shaw doesn't care to have all my services.

Does anyone have any suggestions? I tried calling again and no luck.

first off... on the other end of the line is a CSR, another human being. sounds like you were being quite rude the person. i worked at the bank for 2.5 years as a csr and yo know what.. i'm nice to the guys who are nice to me. even if they don't ask for anything, i'll give them something like a waived fee here or there. if you're gonna be a jerk and give the person attitude and threaten to leave and this and that.. then my friend, you're gonna be out of luck. and since all of the csrs are probably required to take notes on the conversation, then their buddies are gonna know that you're a deuche too. they say screw this, i hope this ******* switches anyways.

secondly... sounds like they offered you a good amount. 6 month rental with purchase option? and i'm pretty sure you mean $300 and not $350. plus the hd channels? common. it's a good deal and you don't pay antyhing for 6 months. after that, you can try to bargain again.

[brucered]

first off... on the other end of the line is a CSR, another human being. sounds like you were being quite rude the person. i worked at the bank for 2.5 years as a csr and yo know what.. i'm nice to the guys who are nice to me. even if they don't ask for anything, i'll give them something like a waived fee here or there. if you're gonna be a jerk and give the person attitude and threaten to leave and this and that.. then my friend, you're gonna be out of luck. and since all of the csrs are probably required to take notes on the conversation, then their buddies are gonna know that you're a deuche too. they say screw this, i hope this ******* switches anyways.

secondly... sounds like they offered you a good amount. 6 month rental with purchase option? and i'm pretty sure you mean $300 and not $350. plus the hd channels? common. it's a good deal and you don't pay antyhing for 6 months. after that, you can try to bargain again.

i got the $250 PVR deal with 6mos programming. you still pay for programming, but you get the upgrade to HD PLUS for free, which is a $54 total value, i also got 6mos upgrade to exteme internet for free $60 value, so i got about $100 worth of usable programming credits, bringing my PVR down to $150, plus i get a free digital box rental for as long as i want (i used it in the bedroom). you should be able to easily get it for $300, plus some credits to bring it down to the $200 mark. let's face it, everyone is going to sign up for HD PLUS anyway, so those you can use, if you don't want the extreme internet upgrade, ask for something else. maybe i just had a really good CSR, but my guy was great, very polite, accommodating and friendly.

[jasperlin]

deal that i got today...

called into shaw today on behalf of a co-worker asking if i could get the student deals for her household as well.. ended up talking to the retention department and about my stuff..

as mentioned earlier.. i secured the half price pvr at $299 last earlier this month already.. but i ended up doing some more negotiating myself.

current plan $75+tax (STUDENT PLAN)...
digital cable (classic cable plus a few channels.. no chinese channels or anything), home phone light, high speed internet..

NEW DEAL $75+ tax (as long as i'm still using the student plan)
1. PVR - 6 months free rental, purchase option @ 50% which should be $299
2. 6 months FREE upgrade to HD PLUS
3. 6 months FREE upgrade to Shaw High Speed X-Streme (10mps vs. my current 5mps)
3. 2 months free preview of ALL channels which means we'll save $19/month for 2 months, b/c i wanted to get Fairchild for my mom anyways


was bored today so i decided to go get the pvr and cash in on my deal. i dind't do it before b/c i don't have my hdtv yet, i still dont.. just waiting for boxing day right now.

when i got the unit activated, i coudlnt get the audio to work, but eventually got it fixed. ended the call, 2 minutes later he called back to make sure everything was okay.. i also took the time to ask if my internet had been activated yet. he said no, but he could do it. coudlnt find the notes, but said he could give it to me anyway which was super awesome. then he mentioned there were 6 and 12 months codes and gave me the 12.. WHOOOT! dude also gave me his name and id code so i could get help from him in the future again.. what an awesome guy..

[joelouis]

I just recently took advantage of the trade in offer that SHAW is offering. I traded in an old BELL 3100 receiver, and they gave me a FREE HD PVR. The receiver I gave them hadn't even been activated. Not sure if they are offering it in all areas but it is definately available in the Greater Vancouver area.:)

[st7860]

shaw should LET PEOPLE who want to, to sign a 3 year contract for a free PVR or a TV. telus does so, so why not Shaw

(because shaw doesnt care if people quit. lol)

[Carbo]

I just recently took advantage of the trade in offer that SHAW is offering. I traded in an old BELL 3100 receiver, and they gave me a FREE HD PVR. The receiver I gave them hadn't even been activated. Not sure if they are offering it in all areas but it is definately available in the Greater Vancouver area.:)

Thanks, where did you hear about this promo?

[antibact]

shaw should LET PEOPLE who want to, to sign a 3 year contract for a free PVR or a TV. telus does so, so why not Shaw

(because shaw doesnt care if people quit. lol)

It works out better for Shaw this way. They try to play it up like they are giving the customer flexibility, but when you pay $500 for an HD-PVR, you are effectively paying your ETF in advance, regardless if you stay with them the full three years. I was talking to a rep recently who was blowing the contract smoke, and even they realized that if you are paying full price for something this expensive, you are making a significant commitment to them as a provider.

[khulit]

shaw should LET PEOPLE who want to, to sign a 3 year contract for a free PVR or a TV. telus does so, so why not Shaw

(because shaw doesnt care if people quit. lol)


It's because Shaw can't offer you 3 years of a good deal... haven't you notice that they entice customers with $19.95 deals but only for 6 mos. max... and after 6mos. it's a bazillion dollars... for 6 mos. you're paying less than $100 for TV/Internet/Phone, then after that, it's either getting the cheapest package for over $120 a month, or the same services for almost $200 a month...

On my MTS package (TV/Internet/Phone), I'm on my 2nd year of less than $100 (hopefully get it again for 3rd year though)... I get 9 theme groups (which has great movie channels, Game shows, childrens shows), DSL Internet (not as good as Shaw, but OK speeds, definitely consistent and NO CAPS! ) and Home phone with US/Canada calling...

Bottom line is, unless Shaw gives us a reasonable pricing with no caps (or a reasonable cap), they may still get more customers... but with basic cable with shxxy channel lineup (half of them available OTA) for almost $50 (after your great 6 mos offers)... I don't think anyone here has even bragged about their Shaw plans AFTER 6 mos...

[Dfish]

I received 6 months of discounted cable (HD) and internet, but that deal has now expired. I called back to ask them to renew the deal, but they say that it can only be offered once ever. Anyone have luck negotiating additional discounts?

[StoneColdWhat]

I received 6 months of discounted cable (HD) and internet, but that deal has now expired. I called back to ask them to renew the deal, but they say that it can only be offered once ever. Anyone have luck negotiating additional discounts?

They're not going to give you the same deal over and over again.. they wouldn't make any money.

[st7860]

I received 6 months of discounted cable (HD) and internet, but that deal has now expired. I called back to ask them to renew the deal, but they say that it can only be offered once ever. Anyone have luck negotiating additional discounts?

switch to telus tv for a while then switch back to shaw , since shaw won't give you a discount.

[ecgz88]

seems Shaw retention deal is pretty strict for what can offer, I called Shaw and they offer me 6 month free HD plus, I donot push more since looks like it's standard offer.:cheesygri

[Devatox]

After reading this thread, I'm sad I live in Victoria. Our retention department (based on user posts in this thread, and based on my own experience) seems to prefer cancelling our service.

I called them to see if they will match Telus Internet for $19.95 with their 1 year contract, and was told "no, sorry, we don't price match the competition".. So I cancelled my internet services with Shaw. I currently pay them about $50/m for Internet, and a savings of $30/m makes a big difference for me.

They also said they can't do anything for me with HD PVR at Shaw. Sadly, no Telus TV in my area, or I'd make the switch.

I have no HD programming and am looking for a HD PVR box, so I guess Bell is my only alternative.

I wonder why Victoria retentions handles things the way they do. :confused: Makes me /sadface :(

[BoombasticSloth]

Devatox: You might be better off with Bell anyway. I have had the shaw HD for about half a year now, and I am disappointed with their service. Constant audio drop outs drive me nuts. But since I have shelled out the cost of the HD-PVR, I am stuck, with using their lousy service.

[Tourist]

After reading this thread, I'm sad I live in Victoria. Our retention department (based on user posts in this thread, and based on my own experience) seems to prefer cancelling our service.

I called them to see if they will match Telus Internet for $19.95 with their 1 year contract, and was told "no, sorry, we don't price match the competition".. So I cancelled my internet services with Shaw. I currently pay them about $50/m for Internet, and a savings of $30/m makes a big difference for me.

They also said they can't do anything for me with HD PVR at Shaw. Sadly, no Telus TV in my area, or I'd make the switch.

I have no HD programming and am looking for a HD PVR box, so I guess Bell is my only alternative.

I wonder why Victoria retentions handles things the way they do. :confused: Makes me /sadface :(

Your asking for Shaw to price match to a lower crapper speed internet.
Telus 3mb is says $26 on their website, shaw's HS is a 5mb connection when you have another service is $32 for over 1/3 more speed for a few bucks more. No contracts or service obligations. What does it cost after the 1st year? over the Shaw price for slower crapper internet speeds... Telus charged my friend $18 every 15 mins to fix issues he had with tv and internet even though it was not his fault. What to go with bell? I found out the hard way having to pay $75 for the first hour and $18.85 EVERY 15 mins after for a Service Call - which Shaw provides for free.
If you pay $50 with shaw is that on their Xtreme package? thats 10mb right? only speeds telus can dream of implementing.
Take a look at this independant website - no affliation with shaw or telus or anyone else: http://www.speedtest.net/global.php?continent=1&country=7&region=144&city=346 no that is for victoria. You will see who does the faster internet on average in your area under global stats.
You want to know why Telus' average is around 2mb provincially? because telus tv runs over their internet, which when you have the tv on same time as internet your 3mb max inet connection with telus will drop to around 1-1.5mb connection - oh and you can have a max of 2 tv's for 90% of the area where telus tv is available. Want to change your telus tv package? find channels in there you don't watch? then be prepared to pay a renegiotation fee, that you wont find at Shaw.
Do you go on vacation? Shaw lets you put all your services on hold for up to 6 months, can't have that when you go with telus, stuck in a contract having to pay that monthly fee. What if your PC breaks down and takes 2 months to be repaired? going to have to pay for services you are not using with telus.

All I am saying is at least I know where I stand with Shaw, cheaper phone, faster internet more choice for TV in personalizing than Telus. With no hidden fee's or extra costs. I don't pay to be in the phone book, for 411 calls or have system access service admin fee's on my phone or calling rate time restrictions for example.

Shaw does a Bell deal. With Bell you still have to pay $600 up front for the HDPVR and then get half back as programming credits. With Shaw you can get a better than Telus HDPVR for $498 or cheaper from places like best buy, future shop or visions tv and then potentially a deal on top.

[Devatox]

Your asking for Shaw to price match to a lower crapper speed internet.
Telus 3mb is says $26 on their website, shaw's HS is a 5mb connection when you have another service is $32 for over 1/3 more speed for a few bucks more. No contracts or service obligations. What does it cost after the 1st year? over the Shaw price for slower crapper internet speeds... Telus charged my friend $18 every 15 mins to fix issues he had with tv and internet even though it was not his fault. What to go with bell? I found out the hard way having to pay $75 for the first hour and $18.85 EVERY 15 mins after for a Service Call - which Shaw provides for free.
If you pay $50 with shaw is that on their Xtreme package? thats 10mb right? only speeds telus can dream of implementing.
Take a look at this independant website - no affliation with shaw or telus or anyone else: http://www.speedtest.net/global.php?continent=1&country=7&region=144&city=346 no that is for victoria. You will see who does the faster internet on average in your area under global stats.
You want to know why Telus' average is around 2mb provincially? because telus tv runs over their internet, which when you have the tv on same time as internet your 3mb max inet connection with telus will drop to around 1-1.5mb connection - oh and you can have a max of 2 tv's for 90% of the area where telus tv is available. Want to change your telus tv package? find channels in there you don't watch? then be prepared to pay a renegiotation fee, that you wont find at Shaw.
Do you go on vacation? Shaw lets you put all your services on hold for up to 6 months, can't have that when you go with telus, stuck in a contract having to pay that monthly fee. What if your PC breaks down and takes 2 months to be repaired? going to have to pay for services you are not using with telus.

All I am saying is at least I know where I stand with Shaw, cheaper phone, faster internet more choice for TV in personalizing than Telus. With no hidden fee's or extra costs. I don't pay to be in the phone book, for 411 calls or have system access service admin fee's on my phone or calling rate time restrictions for example.

Shaw does a Bell deal. With Bell you still have to pay $600 up front for the HDPVR and then get half back as programming credits. With Shaw you can get a better than Telus HDPVR for $498 or cheaper from places like best buy, future shop or visions tv and then potentially a deal on top.

I find it bizarre that you created an account just to get a post in this thread. From the list of reasons you provided above, it sure seems like you work for Shaw. :lol: Why not just post with your real account?

My main issue is that people in Victoria have a tougher retention department than other places across Canada, judging by this thread.

I use my net connection to play on XBL, download random torrents overnight (no rush), youtube, etc. Not a heavy user, around 10gb/month in downloads. Yes, I like clicking on a page and seeing it load fast, not having to wait 2 seconds longer for a youtube link to start up, etc.

HOWEVER, for a $30/m savings totalling $360 over the year, I can easily sacrifice that luxury and go with Telus. I'll still be on the net, playing on XBL, downloading random torrents overnight, and watching vids on youtube. I'm not wealthy; $360/yr can be spent on many, many other things.

If shaw won't "pricematch", it's their loss. I'm just a drop in the bucket, but I'll be sure to tell a friend or two about the savings. I'm happy for you that you like Shaw. I'm not happy that I pay more at Shaw than at another company, so I'm making a change.

[d1000]

i guess this is the shaw bashing thread?

i've been with shaw for about 9 years.... combined everything with them. on top of that, i pay for my daughter's internet and cable account, making my total monthly bill over $230 per month. bought a new lcd tv and wanted a hd terminal. visions had a deal where when you buy a tv, you can get a bell hd terminal for free, but if i wanted a shaw terminal i had to pay 300 dollars for it. called shaw and asked them if they would match it, they refused.

this was around the same time telus launched their tv service, so i jumped ship. for $80 a month, i get 2 free terminals (1 pvr), 3.0 internet, and a free landline (because they can't give me the services with a landline apparently) saved over $50 a month per account plus the one time cost to buy a shaw terminal. needless to say, i'm happy i switched. shaw is pathetic.

telus pros:
-free terminals
-cheaper internet
-free landline
-better tv reception

telus cons:
-slower internet
-can support up to 2 tv's only

unless you're a bandwidth junky or you have a big house with more then 2 tv's, i suggest you go with telus. especially if you live in an apartment.

[rocky1]

shaws sucks ,been with them for years and years and have had a hd box ,6208,since it came out and i wanted to get a newer one but they won't give you any deals ,no price match as it was on sell for $399 at bb and future shop but shaw told me they would give it to me for $100 off and it would only cost me $497 even though i told them what it costs at bb ,they didn't care ,even saying i would look into telus or bell ,they just don't care about keeping you or giving any deals

[st7860]

telus tv does support a 3rd box in some areas now. although the 3rd box won't be HD.

[Tourist]

i guess this is the shaw bashing thread?

i've been with shaw for about 9 years.... combined everything with them. on top of that, i pay for my daughter's internet and cable account, making my total monthly bill over $230 per month. bought a new lcd tv and wanted a hd terminal. visions had a deal where when you buy a tv, you can get a bell hd terminal for free, but if i wanted a shaw terminal i had to pay 300 dollars for it. called shaw and asked them if they would match it, they refused.

this was around the same time telus launched their tv service, so i jumped ship. for $80 a month, i get 2 free terminals (1 pvr), 3.0 internet, and a free landline (because they can't give me the services with a landline apparently) saved over $50 a month per account plus the one time cost to buy a shaw terminal. needless to say, i'm happy i switched. shaw is pathetic.

telus pros:
-free terminals
-cheaper internet
-free landline
-better tv reception

telus cons:
-slower internet
-can support up to 2 tv's only

unless you're a bandwidth junky or you have a big house with more then 2 tv's, i suggest you go with telus. especially if you live in an apartment.

telus only launched their PVR last month not at the time they first launced tv service. PVR says only for new customers on their website?

free phone urrmm, yeaa

[st7860]

with telus tv you get 2 free terminals on a 3 year contract, and a free sony notebook PC on a 3 year contract for their internet services.

shaw gives you absolutely no hardware for free, regardless of whether or not you want to sign a contract.

[Tourist]

telus tv does support a 3rd box in some areas now. although the 3rd box won't be HD.
only 1 of them is HD, you can only watch one HD tv at one time only. Not 2nd or 3rd all at same time. Such a big drawback isn't it. + having it all that tv signal run over the internet with 3 seconds per channel change wait. The infrastructure they have is about the same standard as Shaws from the early 80's - outdated.

I have 3 6200's and I can have them all showing HD signal all at the same time in my home with Shaw.

There is something fishy with telus' contract - $80 an hour Service Calls if there is a problem, I go on vacation with Shaw I call them up and they save me over $130 for the month - can't do that with Telus unfortunately.

Shaw's customer service is some of the best I have experienced from any company. A telus rep told me they only had 6 minutes to talk me into their cold call deal and couldn't answer my questions further due to "supervisor looking funny at her". Pitiful.

[st7860]

yes of course shaws HD boxes are more efficient but unless you screw around with their retentions department or silly winback promotions, shaw will charge you big bucks for their HD equipment, whereas telus gives it to you for free.

[zod]

only 1 of them is HD, you can only watch one HD tv at one time only. Not 2nd or 3rd all at same time. Such a big drawback isn't it. + having it all that tv signal run over the internet with 3 seconds per channel change wait. The infrastructure they have is about the same standard as Shaws from the early 80's - outdated.

I have 3 6200's and I can have them all showing HD signal all at the same time in my home with Shaw.

Hence why they don't really offer pvr's (allthough they are rolling them out now). You can only tune in one HD channel. So if you're recording you can't watch another HD channel. At least on the shaw box, you can simutaneously records on both tuners and watch a previously made recording all at the same time. I just wish Shaw didn't compress the HD channels so much.

[Tourist]

Hence why they don't really offer pvr's (allthough they are rolling them out now). You can only tune in one HD channel. So if you're recording you can't watch another HD channel. At least on the shaw box, you can simutaneously records on both tuners and watch a previously made recording all at the same time. I just wish Shaw didn't compress the HD channels so much.

From what I understand you can only watch the same channel you are recording with telus's HDPVR. If you had their HDPVR and another HD box, and was watching just the HD box, you can't record in HD on the PVR making it well, not worth the rental fee after the first year.

Personally I am looking at Shaw's new Aspen HDPVR for the expandable Hard Drive something else which the telus box lacks.

I also got one of my HD SHaw box's free with a Visions deal a few yrs back :)

I also don't have to worry about all the heavy small print with Telus' contractual obligations, Service calls, rate increases etc etc.

edit: forgot to add that I get more HD channels with Shaw at a cheaper price which afterall is the main reason in having the equipment in the first place. I have had several new HD channels added in for free this year. When I was looking at telus they only had 2 HD PPV channels too compared to Shaws couple dozen giving more choice again. Sure I can get cheaper elsewhere but at a loss of quality and viewing options.

[d1000]

telus only launched their PVR last month not at the time they first launced tv service. PVR says only for new customers on their website?

free phone urrmm, yeaa

i stand corrected. it was in november when i started looking around for hd/pvr alternatives, when i first learned about telus, which was new to me at the time.

believe it or not, i did get a landline for free (whether it's intentional or not by telus) probably because i don't need and never had landline service before. supposedly a landline phone number is needed to use telus tv.

anyways, great deal bundled together. $60 tv + $20 internet + $0 phone line

if shaw ever has a free hd terminal for customers, i will gladly revert back as the telus channel line ups are a little funky.

oh, and the wiring of the telus tv is kinda messy. there's switches, splitters, and converters -- each one requiring a power outlet. there's a power bard dedicated to the telus tv box. where as with shaw, the terminal is an all in one.

[zod]

From what I understand you can only watch the same channel you are recording with telus's HDPVR. If you had their HDPVR and another HD box, and was watching just the HD box, you can't record in HD on the PVR making it well, not worth the rental fee after the first year.

Personally I am looking at Shaw's new Aspen HDPVR for the expandable Hard Drive something else which the telus box lacks.

I also got one of my HD SHaw box's free with a Visions deal a few yrs back :)

I also don't have to worry about all the heavy small print with Telus' contractual obligations, Service calls, rate increases etc etc.

edit: forgot to add that I get more HD channels with Shaw at a cheaper price which afterall is the main reason in having the equipment in the first place. I have had several new HD channels added in for free this year. When I was looking at telus they only had 2 HD PPV channels too compared to Shaws couple dozen giving more choice again. Sure I can get cheaper elsewhere but at a loss of quality and viewing options.

Thats funny, I thought Shaw had too many HD PPV channels and was hoping they could reduce them, to add more regular HD channels (as I don't really buy PPV's).

Telus switch system, where it only feeds you the channel you're watching really has its limits especially with HD. I guess thats where shaws advantage lies, in that they're always broadcasting all the channels. So it doesn't really matter how many boxes you plug in. Which also makes the dual tuners that are built into their cable boxes very useful.

[kaddy69]

yes of course shaws HD boxes are more efficient but unless you screw around with their retentions department or silly winback promotions, shaw will charge you big bucks for their HD equipment, whereas telus gives it to you for free.

Telus can only run one box on HD channels at time.... I don't see why they bother to offer 2 HD's boxes with a new sign-up.

[Rosco72]

I have just sorted out DCT3416 free for 6 months with the usual 350 or rent option after to keep it or give it up. Also got full HD for 6 months and upgraded my internet to the top level. Thanks to all with the great advice.

I have a further question for anyone in the know though. After the 6 months is up, has anyone ever had their offer extended through the same tactic?

[tareks]

I just tried to call Shaw to get a deal on a digital pvr system and they flat out said they don't do any deals. The guy just told me to watch out for any strings attached w/ Telus or Bell and asked me when I wanted to cancel. I gave cancellation notice for the end of the month so I suppose I could always call back and try to uncancel if I need to.

I feel owned by Shaw. All I wanted was some kind of rental option on the pvr :(

[haites]

haha what I don't get is that whenever I stop by this thread st7860 is there bashing Shaw. I made a point of not stopping in because it's always the same old thing. But seriously. Dude. Do you not have anything better to do with your time? Do you work for Telus? Or did Shaw do something horrible like mow down your children and dog?

As for this whole Telus deal. I think it's great their giving out free HD terminals. I've even recommended family members get in on the action - on a short term basis.
Does anyone remember what Telus was doing when they entered the internet market? It was $15/month for high speed....temporarily. Once they've established a presence and settled in, what makes you think they're going to continue hemorrhaging money like this?

[st7860]

until Dec 31 2008, Telus had been offering(in BC and Alberta) their basic internet service at a non contracted, non limited price far below what shaw charges for light speed. and it wasn't a '3 month half price promotion' or anything like that either.

[blainehamilton]

After a bit of reading I decided to give this a shot.

I picked up a PVR for $288 at visions but wanted to see if I could get the free rental for 6 months.

Yup. 6 months free PVR, $348 option to buy after 6 months, 6 months of digital tv for $39.95 including HD Basic and HD Plus added on for free, and 6 months of Nitro Internet for the standard High Speed bundle price of $32.00


Color me happy.

[khulit]

Color me happy.

For six months... after that, you'll be paying big bucks....

seriously, limited time deals like 6 months is not that good a deal for me, since it really sucks to have to pay 2x to 3x for what you have been paying for 6 months... Why don't Shaw just give us reasonable pricing instead...

[CaptainCanuck16]

For anyone that has the 3416 HDPVR, how do you back up the recordings to free up hard drive space?

[b1unt3d]

I've been wanting to try this since I bought my new HD tv about a month ago.. so I finally called today. I probably spent at least 15 minutes on hold after choosing the "cancel account" option. However, the girl who I talked to was incredibly nice, and very helpful. I told her my friend just signed with Telus and got 2 free HD boxes, where as we paid $400 for an HD box last year, and now that I have a new HD tv we really want another HD box. She told me that shaw will never give out anything for free (and even suggested we are lucky to get cable modems for free...lol) However, in the end she gave me 6 months free rental of an HDPVR ($350 to be paid after 6 months if we want to keep it), and she also gave us HD Plus free for the next 6 months.. which is pretty cool because I never asked, and we were already paying $9 a month for it.

All in all, I'm pretty happy.. I still want to try and get a month of all channels free though. Thanks OP :)

[i6s1]

For six months... after that, you'll be paying big bucks....

seriously, limited time deals like 6 months is not that good a deal for me, since it really sucks to have to pay 2x to 3x for what you have been paying for 6 months... Why don't Shaw just give us reasonable pricing instead...

Then phone in at 6 months and ask for another deal. You're asking too much. Companies have to make money, and they don't do that by giving stuff away.

[blainehamilton]

For six months... after that, you'll be paying big bucks....

seriously, limited time deals like 6 months is not that good a deal for me, since it really sucks to have to pay 2x to 3x for what you have been paying for 6 months... Why don't Shaw just give us reasonable pricing instead...



No, I'll just return the box, since we already have the one that I bought. And I'll downgrade to internet standard and HD basic...


Way less than the $130+ we paid last month.

[chinese_n]

Hi I was hoping to get a little advice on the whole PVR matter.

I called in and told Shaw about telus tv...blah blah blah...they ended up giving me a digital box (dont know the model name but its the 100 buck one) and a HD PVR for free for 6 months and then half price at the end of that.

Well that 6 month period is coming up and I am wondering about what to do.

I was gung ho to buy it but now I am not sure. I am hooked on the whole pvr system, in fact i have about 12 movies on there that still need to be watched!

i dont have a hd tv...but its more about the pvr right now. i do plan on buying a hdtv sometime in the near future.

i was hoping someone could give some advice on what my best options are.

buy it?
leave it?
go to bell or telus?

thanks for the help in advance!

[i6s1]

Hi I was hoping to get a little advice on the whole PVR matter.

I called in and told Shaw about telus tv...blah blah blah...they ended up giving me a digital box (dont know the model name but its the 100 buck one) and a HD PVR for free for 6 months and then half price at the end of that.

Well that 6 month period is coming up and I am wondering about what to do.

I was gung ho to buy it but now I am not sure. I am hooked on the whole pvr system, in fact i have about 12 movies on there that still need to be watched!

i dont have a hd tv...but its more about the pvr right now. i do plan on buying a hdtv sometime in the near future.

i was hoping someone could give some advice on what my best options are.

buy it?
leave it?
go to bell or telus?

thanks for the help in advance!

There's another option.... phone in and try to get another 6 months free.

I don't know if they still have the SDPVR, but if they have that, you could try and get that for free or a discount, and then upgrade later.

[khulit]

There's another option.... phone in and try to get another 6 months free.

I don't know if they still have the SDPVR, but if they have that, you could try and get that for free or a discount, and then upgrade later.

never worked for me... even when I actually cancelled... you are screwed after 6 mos.... specially when you get used to HDPVRs and HD channels... you only get one shot after that, pay full price or cancel and come back again after 6 mos for another 6 mos of promo pricing...

[MDubbelboer]

i just called in
i've had HD and internet with shaw for a couple years.

this is what they offered me:
3months hdpvr (odd everyone else got 6 but that's not really what i care about)
6 months HD-Plus at no charge (i paid 6.95 for it)
6 months of my digital/hd package for 39.95 instead of 57.95
purchase pvr after three months for 348

so that's like 150 worth of savings.

i'm not 100% sure of the pricing for the digital/hd package since on my bill it's bundled with internet.

I found a buyer for my HD box (non-pvr) so essentially I save 150 and get the pvr for free. nice. thanks op.

[napoleon1769]

I have the HD-PVR and a Kuro TV. Is there a way to switch inputs from this remote because I would not like to use the TV remote.

[Sashimi23]

I've been with Shaw for two years with internet & basic cable.

I've called twice now with the "cancel service" option inquiring about their HDPVR and HD cable packages. Both times they won't budge on anything. PVR still $500 and no mention of any credits or promos. I told them Bell was offering me $299, plus free movies, credits etc. and the Shaw people wouldn't budge on anything!

any advice? I don't want o tell them I'm cancelling when I have no intention of doing so.

[darren22]

I've been with Shaw for two years with internet & basic cable.

I've called twice now with the "cancel service" option inquiring about their HDPVR and HD cable packages. Both times they won't budge on anything. PVR still $500 and no mention of any credits or promos. I told them Bell was offering me $299, plus free movies, credits etc. and the Shaw people wouldn't budge on anything!

any advice? I don't want o tell them I'm cancelling when I have no intention of doing so.

You might just want to watch for a deal on the box and take it. They were $400 for boxing week at a bunch of places, and they're $428 at Visions still. I got one at $400 and when I called to activate they gave me the movie channels and all that for free for either 3 or 6 months (forget what they said). The last few posts here seem to be saying that you still end up paying $350 for the box with the retention deal, so it's not really the huge discount it was when the regular price was $700.

[dscott01]

Some people don't understand....

To get a similar HDPVR deal, you need to:

1. Call Shaw, press whatever for canceling service.
2. Tell rep you want to cancel.

VERY IMPORTANT!!! DON'T ASK FOR ANY DEALS, OR SAY YOUR FRIEND GOT SUCH AND SUCH A DEAL. DON'T THREATEN TO CANCEL, TELL SHAW YOU ARE CANCELING YOUR SERVICE.

3. Let the rep ask you why you are canceling
4. Tell them whatever (TELUS TV Free HD-PVR, Bell offer, whatever)
5. The Rep will probably tell you why Shaw is superior. Stick to your guns and say you still want the other service for whatever reasons and you want to cancel.
6. At this point you will probably be offered some sort of retentions deal. If you are not offered any deals, set a cancellation date 3 weeks in the future.
7. If still not offered anything just hang up, call again in the next few days and un-cancel the cancellation.

90% of the time you will be offered a retention deal, but you need to be serious about canceling the service. Its not an exact science.

Again, NEVER ASK FOR A DEAL! Let the rep ask you why you are canceling

Good luck

[Marlin]

Some people don't understand....

To get a similar HDPVR deal, you need to:

1. Call Shaw, press whatever for canceling service.
2. Tell rep you want to cancel.

VERY IMPORTANT!!! DON'T ASK FOR ANY DEALS, OR SAY YOUR FRIEND GOT SUCH AND SUCH A DEAL. DON'T THREATEN TO CANCEL, TELL SHAW YOU ARE CANCELING YOUR SERVICE.

3. Let the rep ask you why you are canceling
4. Tell them whatever (TELUS TV Free HD-PVR, Bell offer, whatever)
5. The Rep will probably tell you why Shaw is superior. Stick to your guns and say you still want the other service for whatever reasons and you want to cancel.
6. At this point you will probably be offered some sort of retentions deal. If you are not offered any deals, set a cancellation date 3 weeks in the future.
7. If still not offered anything just hang up, call again in the next few days and un-cancel the cancellation.

90% of the time you will be offered a retention deal, but you need to be serious about canceling the service. Its not an exact science.

Again, NEVER ASK FOR A DEAL! Let the rep ask you why you are canceling

Good luck

Sorry if this is a dumb question, but if they do offer something and I order, do they send you the box and you activate over the phone or do they get a service guy to bring it over and install for you?

[Sashimi23]

Sorry if this is a dumb question, but if they do offer something and I order, do they send you the box and you activate over the phone or do they get a service guy to bring it over and install for you?

The person I last talked to said a tech has to come in and install it. It's on a first to call, first to serve basis. Something like Mon-Fri 6am-8pm and weekends 10am-2pm.

[Sashimi23]

Some people don't understand....

To get a similar HDPVR deal, you need to:

1. Call Shaw, press whatever for canceling service.
2. Tell rep you want to cancel.

VERY IMPORTANT!!! DON'T ASK FOR ANY DEALS, OR SAY YOUR FRIEND GOT SUCH AND SUCH A DEAL. DON'T THREATEN TO CANCEL, TELL SHAW YOU ARE CANCELING YOUR SERVICE.

3. Let the rep ask you why you are canceling
4. Tell them whatever (TELUS TV Free HD-PVR, Bell offer, whatever)
5. The Rep will probably tell you why Shaw is superior. Stick to your guns and say you still want the other service for whatever reasons and you want to cancel.
6. At this point you will probably be offered some sort of retentions deal. If you are not offered any deals, set a cancellation date 3 weeks in the future.
7. If still not offered anything just hang up, call again in the next few days and un-cancel the cancellation.

90% of the time you will be offered a retention deal, but you need to be serious about canceling the service. Its not an exact science.

Again, NEVER ASK FOR A DEAL! Let the rep ask you why you are canceling

Good luck

Thanks I'll give it a try...although Im not looking forward to being put on hold for another 20 minutes!

[mma76]

Some people don't understand....

To get a similar HDPVR deal, you need to:

1. Call Shaw, press whatever for canceling service.
2. Tell rep you want to cancel.

VERY IMPORTANT!!! DON'T ASK FOR ANY DEALS, OR SAY YOUR FRIEND GOT SUCH AND SUCH A DEAL. DON'T THREATEN TO CANCEL, TELL SHAW YOU ARE CANCELING YOUR SERVICE.

3. Let the rep ask you why you are canceling
4. Tell them whatever (TELUS TV Free HD-PVR, Bell offer, whatever)
5. The Rep will probably tell you why Shaw is superior. Stick to your guns and say you still want the other service for whatever reasons and you want to cancel.
6. At this point you will probably be offered some sort of retentions deal. If you are not offered any deals, set a cancellation date 3 weeks in the future.
7. If still not offered anything just hang up, call again in the next few days and un-cancel the cancellation.

90% of the time you will be offered a retention deal, but you need to be serious about canceling the service. Its not an exact science.

Again, NEVER ASK FOR A DEAL! Let the rep ask you why you are canceling

Good luck


Tried it and didn't ask for a deal. Told them I'm cancelling to go go with Bell for HDTV when they asked. Put me on hold for a few minutes and didn't offer a deal(?) Ended up cancelling for the end of the month. I have basic cable and internet with Shaw for the last 2 years and had an appointment next week for a hdpvr install.

Has anyone ever received a call back from Shaw with the a retention offer?

No harm trying as I can always call back now in a few days to uncancel cancellation.

[b1unt3d]

The person I last talked to said a tech has to come in and install it. It's on a first to call, first to serve basis. Something like Mon-Fri 6am-8pm and weekends 10am-2pm.

I went and picked up my hdpvr box from shaw the same night the offered it to me.

[MDubbelboer]

You have to call in with the box serial number to register it. there's nothing else for a tech to do so there's no reason to schedule a tech to come to your house.

[Sashimi23]

You have to call in with the box serial number to register it. there's nothing else for a tech to do so there's no reason to schedule a tech to come to your house.

For me I only have basic cable (channels 2-28) so they told me the tech has to come in and unlock the channels 29-60 for me. but all teh other channels above that including teh HD ones do not require a tech to come in.

[brucered]

For anyone that has the 3416 HDPVR, how do you back up the recordings to free up hard drive space?

do you also have a DVR-R hooked up to your tv, if not, i don't think you can.

did you get your 3416 thru a retention deal? if so, is it a refurb like i got? i'm not sure if i should request a NEW box or not.

[brucered]

I have just sorted out DCT3416 free for 6 months with the usual 350 or rent option after to keep it or give it up. Also got full HD for 6 months and upgraded my internet to the top level. Thanks to all with the great advice.


was yours a REFURB? in a brown box, with a stick on the front of the PVR?

[brucered]

never worked for me... even when I actually cancelled... you are screwed after 6 mos.... specially when you get used to HDPVRs and HD channels... you only get one shot after that, pay full price or cancel and come back again after 6 mos for another 6 mos of promo pricing...

once you go HD, you won't got back, and if you do, it will SUCK. we don't even use our standard PVR anymore or watch any non-hd channels, except the odd show here and there on spike or treehouse for the kids.

[tiger7]

I've basic cable ($18.95)+ Fairchild channel ($19.99) for roughly $41 a month? Is there a way to just pay the HD channels for an extra price without adding the cost of Digital cable on my invoice?

LOL..... Not hating but rdf'ers produce a lot of new jobs in the retention department who handle your requests for a better retention package every three-to-six months! Wayta go! :cheesygri

[SLee]

I've basic cable ($18.95)+ Fairchild channel ($19.99) for roughly $41 a month? But I've been getting all the other Digital channels like 30-58, 93, etc..... Is there a way to just pay the HD channels for an extra price without adding the cost of Digital cable on my invoice?
You should be able to:

http://www.digitalhome.ca/forum/showthread.php?t=96907&highlight=basic

Just getting a HD DCT should get you access to the basic HD channels (2 each of the Big 4 US networks, CBC, PBS) without anything other than the DCT monthly fee.

[tiger7]

Interesting, I didn't know I get free HD channels just by getting a Shaw DCT..... I should go out and get a receiver now..... Will BB/FS PM the Shaw DCT sale at Vision? I don't want to travel 80 km/h round-trip!

[brucered]

i thought the cheapest HD with HD PLUS was $64.95

i pay $117.90+tax a month which breaks down as follows:
HD TV $64.95 (with HDPLUS)
High Speed Internet $32.00
Digital Phone Basic $20.95

how can i get it cheaper?

what is this FAIRCHILD thing?

[Tourist]

i thought the cheapest HD with HD PLUS was $64.95

i pay $117.90 a month which includes:
HD TV $64.95 (with HDPLUS)
High Speed Internet $32.00
Digital Phone Basic $20.95

how can i get it cheaper?

what is this FAIRCHILD thing?

Fairchild is a premium channel.

You can get basic tv @ 32.95 add on cable box for $1.99 (per one you have) and then get the regular HD channels and pay another $9 for HD plus. You would however, just get the basic line up and not channels 23 - 50 (dependant on where you live)

So you would be looking at
HS inet 32
basic phone 20.95
Basic TV + 1 cable box 34.94
HD plus 9.00

96.89 with the sacrafice of quite a few regular channels.

regular digital tv = 57.95 + HD Plus 9.00 = 66.95 for all HD and regular digital TV.

Anyone on the regular digital tv rate will get the free 10/11 HD channels ($9 for extra) or ($3.95 for just the sports ones) on top.
Basic tv lineup 32.95 adding on cable box $1.99 will still get you the regular free HD line up and if wants HD plus = $9

[brucered]

so if i want to save $20 a month, i can switch to BASIC CABLE and add the HD PLUS package, which would get me all the HD channels (minus HBO, superchannel etc)?

so is the basic, these channels:
Basic 2 CBC Winnipeg (CBWT)
Basic 3 PBS Grand Forks (KGFE)
Basic 4 CBS Minneapolis (WCCO)
Basic 5 CTV Winnipeg (CKY)
Basic 6 NBC Minneapolis (KARE)
Basic 7 ABC Grand Forks (WDAZ)
Basic 8 CITY TV Winnipeg - CHMI
Basic 9 Shaw TV
Basic 10 CBC French Winnipeg (CBWFT)
Basic 11 Joytv 11 - CIIT Winnipeg
Basic 12 Global Winnipeg (CKND)
Basic 13 TSN - The Sports Network
Basic 22 YTV
Basic 45 CBC Newsworld / Voiceprint
Basic 46 CTV Newsnet
Basic 47 Sportsnet - West
Basic 48 Environment Canada
Basic 49 FOX Rochester (WUHF)
Basic 50 Treehouse
Basic 54 TV Listings
Basic 70 The Weather Network
Basic 101 MuchMusic
Basic 102 MTV
Basic 103 BNN:Business News Network
Basic 104 APTN - West
Basic 105 CPAC - House of Commons
Basic 106 Vision TV
Basic 108 RDI
Basic 109 CFTM - TVA Montreal French
Basic 110 TV5

[darren22]

You can get basic tv @ 32.95 add on cable box for $1.99 (per one you have) and then get the regular HD channels and pay another $9 for HD plus. You would however, just get the basic line up and not channels 23 - 50 (dependant on where you live)

Do you actually have this, or know someone who does? Or are you just looking at the pricing on the website and coming up with this scheme? I was under the impression that this isn't possible, since under this scenario you would have things like Discovery, Showcase, A&E and TSN in HD but not in SD. The Telus TV FAQ (http://www.telus.com/portalWeb/inlineLink/CP_SCS/Help/TV_Help/FAQ_Main/HD_TV_FAQ/All_Platforms/?_region=BC) seems to suggests that broadcasters and regulators don't allow this, although obviously Telus could be lying (or their circumstances could be different from Shaw's).

[Tourist]

so if i want to save $20 a month, i can switch to BASIC CABLE and add the HD PLUS package, which would get me all the HD channels (minus HBO, superchannel etc)?

so is the basic, these channels:
Basic 2 CBC Winnipeg (CBWT)
Basic 3 PBS Grand Forks (KGFE)
Basic 4 CBS Minneapolis (WCCO)
Basic 5 CTV Winnipeg (CKY)
Basic 6 NBC Minneapolis (KARE)
Basic 7 ABC Grand Forks (WDAZ)
Basic 8 CITY TV Winnipeg - CHMI
Basic 9 Shaw TV
Basic 10 CBC French Winnipeg (CBWFT)
Basic 11 Joytv 11 - CIIT Winnipeg
Basic 12 Global Winnipeg (CKND)
Basic 13 TSN - The Sports Network
Basic 22 YTV
Basic 45 CBC Newsworld / Voiceprint
Basic 46 CTV Newsnet
Basic 47 Sportsnet - West
Basic 48 Environment Canada
Basic 49 FOX Rochester (WUHF)
Basic 50 Treehouse
Basic 54 TV Listings
Basic 70 The Weather Network
Basic 101 MuchMusic
Basic 102 MTV
Basic 103 BNN:Business News Network
Basic 104 APTN - West
Basic 105 CPAC - House of Commons
Basic 106 Vision TV
Basic 108 RDI
Basic 109 CFTM - TVA Montreal French
Basic 110 TV5

That looks like what it says at the shaw website. You can also add on specific Digitial channels too. To downgrade to basic tv they need to send someone out to your area but not to your home to physically do it.

[brucered]

i'll be calling tomorrow. we'll try it out and see if we miss the superstations, W, FOOD, etc that my wife watches, if we miss them, we'll just switch back. it's pretty easy switching and downgrading/upgrading with shaw.:lol:

[darren22]

That looks like what it says at the shaw website. You can also add on specific Digitial channels too. To downgrade to basic tv they need to send someone out to your area but not to your home to physically do it.

So you don't actually know for a fact that this can be done. I suspect Shaw will tell you that you can't have HD Plus with only Basic Cable. It would be great if you could, but I'd be surprised....

[Tourist]

So you don't actually know for a fact that this can be done. I suspect Shaw will tell you that you can't have HD Plus with only Basic Cable. It would be great if you could, but I'd be surprised....

My mother in law has this in Alberta :) I brought her HD tv for xmas and we downgraded to basic, they said it is $1.99 per cable box (she has 2 - 1 HD 1 normal) in addition to the Basic cable rate at 32.95 and she pays $9 extra for HD Plus.

They said if she switches back up to regular digital tv there would be a charge to send someone back out to re-hook up the "traps" of $9.95. No charge was applied to downgrade though.

There are also other fees for what they call Tier 1,2 or 3 which is the break down of the missing channels, So she could have basic + Tier 1 ( 32.95 + 14) if she wanted - it looks like the tiers (channels) are different for each region.

Oh she also has a 7 pack of channels from the pick n pay line up for just 7.95 too (like court TV etc)

[darren22]

My mother in law has this in Alberta :) I brought her HD tv for xmas and we downgraded to basic, they said it is $1.99 per cable box (she has 2 - 1 HD 1 normal) in addition to the Basic cable rate at 32.95 and she pays $9 extra for HD Plus.

Hmmm, good to know, thanks!

[brucered]

so why do they charge 1.99 per terminal?

i own a regular PVR, and HD-PVR and they gave me a regual digital box free to use as long as i'm with shaw.

so are they going to charge me $5.97 in addition to the cost of basic, and the $9 for HDPLUS? :confused:

85.90 bundle price for BASIC PHONE, BASIC TV, HS INTERNET + 5.97+9 for a total of $100.87

my current $117.90 - 100.87 for a savings of $17.03. not sure if it's worth it, but i'll phone them and see.

[tiger7]

so why do they charge 1.99 per terminal?

i own a regular PVR, and HD-PVR and they gave me a regual digital box free to use as long as i'm with shaw.

so are they going to charge me $5.97 in addition to the cost of basic, and the $9 for HDPLUS? :confused:

85.90 bundle price for BASIC PHONE, BASIC TV, HS INTERNET + 5.97+9 for a total of $100.87

my current $117.90 - 100.87 for a savings of $17.03. not sure if it's worth it, but i'll phone them and see.
I think each extra terminal is $2..... The free one is exempted

[brucered]

no SPIKE HD yet on shaw, so i might have to hold out for a while. that's about the only channel i would really miss.

[trick91]

called shaw up(im in edmonton), said i wanted to cancel, asked why, told them telus was offering 2 PVRs, they went through their speech about how shaw is better and etc and offered me the HDPVR box free for 3 months and half price off after that, and 18 off my bill for the next 6 months. didnt really argue or anything just went along with it and picked up the box today

[blainehamilton]

Got my box set up last week, hooked it to my HTPC using the firewire port and installed drivers and HD capture software.

You have to admit, the quality is pretty decent compared to SD cable. It isn't quite HD DVD / Blu Ray standard, but sports are a real treat to watch now...


I just wish Motorola would wake up and enable the SATA and USB ports for storage expansion. My wife has already half filled the 160GB drive with HD content in less than the first week...

[xanta]

I just wish Motorola would wake up and enable the SATA and USB ports for storage expansion. My wife has already half filled the 160GB drive with HD content in less than the first week...

:cheesygri

Only half??? Pretty good wife! :D

[Woodrov]

Called into Shaw on this one, too:

Basically I said I'd like to cancel. They asked why, I didn't tell them initially (I think this helped), but told them about the Telus offer for two terminals and so forth. The girl I talked to told me how terrible Telus is, what the weak points were, how they've only been in the TV business for a short while. My response was something along the lines of, "that's fine, but how does telling me all of this save me money?"

I never really asked for anything, she offered the HD PVR for 6 months with the HD channel package thrown in, then 50% to buy it after that. She gave me a speech about Shaw telephone, I asked about the internet, she upgraded my internet for 6 months. I politely declined the phone, then asked about when she said all of the HD channels, she also meant the movie channels. Long story short, I have all of those (4 in HD, 2 Superchannels and 2 Movie Centrals) for 3 months. I may have been able to get 6 months of the movie channels, but I didn't want to push it.

She was very friendly and I was never pushy. I really would have switched to Telus, though had they not offered me this deal... that may have made all the difference.

[StoneColdWhat]

They offered me 50% off the pvr but I was hoping to get 2 free hd boxes which they didn't offer. :( Also mentioned something about 6 months discounts.

[Evermore]

Called today and told them I wanted to cancel for Telus (which I was actually seriously considering).

They offered me the typical package.

- 6 months free rental PVR HD (I asked for two, but no go)
- HD Plus and what not at a discounted price for 6 months
- Option to buy the PVR 6 months later at $348 (apparently, the price for these boxes increased)

[pavelbure10]

just a Quick Question if you get the promo for 6 months can you cancel it anytime? i just bought a hdtv but telus isnt in my area yet

[Evermore]

just a Quick Question if you get the promo for 6 months can you cancel it anytime? i just bought a hdtv but telus isnt in my area yet

You can definitely cancel at any time. There is no contract with Shaw. However, if they offered you the 6 month promo, you are also paying less during those 6 months so it might be worth keeping.

[pavelbure10]

You can definitely cancel at any time. There is no contract with Shaw. However, if they offered you the 6 month promo, you are also paying less during those 6 months so it might be worth keeping.

well at the moment i only have basic cable student deal which is like 17 bucks a month, just looking for the hd channels

[JohnC]

Called Shaw, told them I wanted to cancel to go to Telus...they offered me the standand deal (6 months free HD-PVR rental, etc...). Picked up my receiver this afternoon and watched the NFL playoffs in HD - it was amazing!

Thanks RFD!

[EJF777]

Well, spent over 30 mins with a veteran retentions CSR and had a "friendly" discussion. She was only interested in giving me what was offered on the website ($100 off PVR). After a lot of back and forth I was able to get 6 months of HD Plus to "test drive" HD, but no discount on the PVR! I am a long time Shaw customer that is now very motivated to look into other options for HD. I'll try to find a used HD box and use the 6 months, but that may be about it. She told me that the PVR was going to be $600 in Feb...not sure what to think of this...not much retention effort...interesting business strategy?!

[tiger7]

I got tricked by a rdf'er saying that hd-pvrs will be $400 after Christmas. Now, It is back to $500. :mad:

[kitty]

I got tricked by a rdf'er saying that hd-pvrs will be $400 after Christmas. Now, It is back to $500. :mad:

I think BestBuy did have the Shaw HD-PVRs on sale for $349 during Boxing Week.

[khulit]

Decided to try to get a free HD PVR from Shaw (also got fed up with MTS), so I decided to call and asked them about the free HD PVR that they offered to people a couple of months ago in Winnipeg...

The first CSR was clueless, and was only able to offer the web deal, and I told her a friend was able to get the HD PVR for free, so she asked for my contact info and promised to call back on Monday.

I called again on Tuesday, telling them I never got a call on monday, and asked about moving all my services (TV/Internet/Phone) and about the free HD PVR. She said ok, signed me up....and the installer guy came the next day with my free HD PVR 3416... it was in a Shaw logo box, so I assume it's refurbished, although it looks pretty new...

Wasn't able to get anything more though... except for the basic HD/Digital channels, free 1 month internet and 29.99 for 6 months... I asked for other promos like free HD Plus for 6 months, or Extreme Internet, but she says I'm already getting a free HD PVR... They wouldn't even give me digital terminals (free rent), but I made a mistake of telling them I have 2 terminals (older models though)... But free HD PVR is a good deal.

[tiger7]

I think BestBuy did have the Shaw HD-PVRs on sale for $349 during Boxing Week.

To clarify, price drop to $399 perm.

[sandman748]

To clarify, price drop to $399 perm.

If your saying that this is the new permanent price I'm pretty sure thats incorrect. The PVR's regular price is going up to $648 on Feb 1st when the $598 - $100 sale ends. The regular HD unit is also going up as well.

[SpykeYs]

Can I call retention if im not with bell ? :> I want to buy from them but aint with them

Thanks!

[lbi]

boy am i glad i got in on the deal in august.

[GummiCandy]

Any way for a new customer to get a nice deal on the HD boxes... I'm good with just the regular non-pvr one so I can watch something in HD.

[tiger7]

If your saying that this is the new permanent price I'm pretty sure thats incorrect. The PVR's regular price is going up to $648 on Feb 1st when the $598 - $100 sale ends. The regular HD unit is also going up as well.

Damn! This is even worse..... :(
I didn't say it'd PD to $399..... Some guy convinced me that..... :confused:

[Bishop8]

Can I call retention if im not with bell ? :> I want to buy from them but aint with them

Thanks!

...but then they wouldn't be retaining you. :lol:

You're soooo much better off being a prospective new customer, they should be throwing a boatload of stuff at you. I'm not sure why you'd want to go through retentions?

[motherb1111]

I rent a condo and my landlord has shaw tv and internet, i know i can't get bell, but will Shaw know this if I call.

I really want a PVR, but don't/can't afford to pay $499 for one, and my landlord has no reason to upgrade for me.

I could also sign up on my own as a new customer and reduce my rent, but shaw doesn't seem to offer many discounts

any advice?

[BoxsterS]

Called Shaw and they offered me the Moto HD Dual Tuner PVR for $248. The guy came over and installed it today. It was a brand new unit fresh out of the sealed box.

[pavelbure10]

you guys are lucky getting this deal i phoned in and wasnt offered anything. All i wanted was a 6 month rental to try it out. Ive been a 20 year customer with shaw and they offered me squat

[Hellfire]

you guys are lucky getting this deal i phoned in and wasnt offered anything. All i wanted was a 6 month rental to try it out. Ive been a 20 year customer with shaw and they offered me squat

Did you get transfered to the cancellation department?

[StoneColdWhat]

Did anyone ever get 2 hd receivers ? Thats all I'm really after. I mentioned the telus promo with them giving 2 receivers, but Shaw didnt' offer me the same deal.

[pavelbure10]

Did you get transfered to the cancellation department?

yep even canceled my service

[cliffclaven]

Ive been a 20 year customer with shaw and they offered me squat

You paid your bill for 20 years and they gave you cable for 20 years.
They offered you "squat". What have you offered them?
Oh I see, you canceled your service.

[pavelbure10]

You paid your bill for 20 years and they gave you cable for 20 years.
They offered you "squat". What have you offered them?
Oh I see, you canceled your service.

lol usually companies give you some incentives of being there customers.

[EmperorOfCanada]

You paid your bill for 20 years and they gave you cable for 20 years.
They offered you "squat". What have you offered them?
Oh I see, you canceled your service.

Thats the stupidest comment Ive read in awhile. Why should HE be offering THEM anything? The very nature of the relationship is that THEY come out ahead. Why should a client have to fight to earn the right to give their money away?

[DVDManiac]

Thats the stupidest comment Ive read in awhile. Why should HE be offering THEM anything? The very nature of the relationship is that THEY come out ahead. Why should a client have to fight to earn the right to give their money away?

well, it is cliff claven...he's a few loonies short of a dollar, just ask norm and sam.

[cliffclaven]

Thats the stupidest comment Ive read in awhile. Why should HE be offering THEM anything? The very nature of the relationship is that THEY come out ahead. Why should a client have to fight to earn the right to give their money away?

I'm glad I made your day, as you also made mine.
They (Shaw) make money, he (customer) gets entertainment. That is not an equal agreement? They should give him a PVR worth $___ or he cancels? Business decision is to take the loss on a customer like that instead.

Just so everyone knows, the PVR that you buy is already at a loss for Shaw.

[pavelbure10]

I'm glad I made your day, as you also made mine.
They (Shaw) make money, he (customer) gets entertainment. That is not an equal agreement? They should give him a PVR worth $___ or he cancels? Business decision is to take the loss on a customer like that instead.

Just so everyone knows, the PVR that you buy is already at a loss for Shaw.

so your saying its alright if they give me a pvr for whatever price they have now like 500 without even offering one dollar off to a customer that has been with them for 20 years?

[EmperorOfCanada]

I'm glad I made your day, as you also made mine.
They (Shaw) make money, he (customer) gets entertainment. That is not an equal agreement? They should give him a PVR worth $___ or he cancels? Business decision is to take the loss on a customer like that instead.

Just so everyone knows, the PVR that you buy is already at a loss for Shaw.

I understand what you are saying, but as a company you NEED your clients. As a client you may want/need your service but you dont usually need one particular company. The company can and should fight to keep their customers. Obviously if it gets to the point where they are losing money, they should agree to disagree and let the client go. However I doubt this is the case seeing as how many other people have gotten discounts.

[xanta]

Called Shaw and they offered me the Moto HD Dual Tuner PVR for $248. The guy came over and installed it today. It was a brand new unit fresh out of the sealed box.

Where r u located? They'll normally give away deal for east coast people, not to BC.

[tareks]

Man, I tried my luck again yesterday. Called shaw up (after talking to Telus) and asked to cancel my TV and Internet. The girl spent a good 15 mins trying to convince me not to, so I thought just maybe they were going to give me something, but nope. After I just insisted on cancelling she said fine and put through my cancellation request without offering me squat! The only thing she said was that they offered a financing type deal with Wells Fargo for the PVR terminal @ $16/mo for 36 months.

I don't know how people from the Lower Mainland got deals out of shaw here. We have been customers for 10+ years and have High Speed Extreme, full phone services and cable services through them. They really don't care about retaining their core customers eh.

[sandman748]

According to a very reliable source on another forum, they do have an official retention promo for this. Definately available in EDM, CGY and WPG. He wasn't sure about BC.

The offer is to rent for $19 per month or purchase for $348. If you push hard enough they will rent for the first 6 months for free and then the same offer to rent or buy out. This offer is only made by retention. CSR's are not able to offer it. You also MUST specify that you are planning on switching to Telus.

Hope this helps.

[Sashimi23]

Man, I tried my luck again yesterday. Called shaw up (after talking to Telus) and asked to cancel my TV and Internet. The girl spent a good 15 mins trying to convince me not to, so I thought just maybe they were going to give me something, but nope. After I just insisted on cancelling she said fine and put through my cancellation request without offering me squat! The only thing she said was that they offered a financing type deal with Wells Fargo for the PVR terminal @ $16/mo for 36 months.

I don't know how people from the Lower Mainland got deals out of shaw here. We have been customers for 10+ years and have High Speed Extreme, full phone services and cable services through them. They really don't care about retaining their core customers eh.

Yup, I feel your pain. They won't budge.

I hope you post-dated your cancellation date...or are you permanently done with Shaw now?

[st7860]

if telus tv is available in your area, remember they give you a pvr and a digital box for free, on a 3 year term

[footy]

if telus tv is available in your area, remember they give you a pvr and a digital box for free, on a 3 year term


The only major issue I have with Telus PVR is it is not a dual tuner pvr so its limited in use and in my house thats a major deal breaker.

[Tourist]

The only major issue I have with Telus PVR is it is not a dual tuner pvr so its limited in use and in my house thats a major deal breaker.

Yes the PVR from Telus is very limited + the highly compressed signal means that your HDTV you paid all that money for won't look as good.

If you like movies too another deal break was that shaw has dozens of PPV channels and does VOD in HD where as telus doesn't and has just 2 PPV channels - not much choice..

I think the the deal is area / locale dependant.

[Evermore]

According to a very reliable source on another forum, they do have an official retention promo for this. Definately available in EDM, CGY and WPG. He wasn't sure about BC.

The offer is to rent for $19 per month or purchase for $348. If you push hard enough they will rent for the first 6 months for free and then the same offer to rent or buy out. This offer is only made by retention. CSR's are not able to offer it. You also MUST specify that you are planning on switching to Telus.

Hope this helps.

I can confirm the buy out price at $348 is correct. That's what Retention offered me.

So far, I'm enjoying the 6 months of free HD PVR rental. Undecided on what I'll do afterward since I need three HD boxes at home, and they are too expensive to buy. In the East, Rogers boxes are on sale via Sears ... it's too bad we don't get the same in the West.

I'll probably stay away from TELUS until ADLS2 is up and tested broadly, so I may look at Bell in a few months.

[FoxmanFX]

As per OP tried this out and it worked.

Got a discount on my services (Internet/phone/tv) saving me ~$20 on my bill (pre-HD, was on basic) for 6 months and free rental on the HD-PVR for 6mths buy-out at $348 after 6 (rent for $20/mth) or return.

After 6mths I'll worry about what to do then ;)

[d_bone]

I called and spoke to a CSR, gave them a story about how Telus called me and offered me a free HDPVR and an additional free HD terminal - his response "Hey, that sounds like a great deal. I can't offer you anything, but let me forward you on to our accounts department"

20 minutes on hold later, the accounts/retention department went on about the evils of contracts for a bit, but immediately offered me the full 6 months full cable+hd plus at 39.95 with free rental, and buyout of $349 in 6 months.

My strategy with these retention deals is not to threaten to cancel, just let them know what the competition is offering, and ask if they have any similar deals going on. Worked for telus last year, worked for shaw now that I want an HD-PVR.

Thanks OP!

[lsafrany]

Has anyone in Victoria gotten this deal? I have called several times with zero luck.

[JohnC]

Man, I tried my luck again yesterday. Called shaw up (after talking to Telus) and asked to cancel my TV and Internet. The girl spent a good 15 mins trying to convince me not to, so I thought just maybe they were going to give me something, but nope. After I just insisted on cancelling she said fine and put through my cancellation request without offering me squat! The only thing she said was that they offered a financing type deal with Wells Fargo for the PVR terminal @ $16/mo for 36 months.

I don't know how people from the Lower Mainland got deals out of shaw here. We have been customers for 10+ years and have High Speed Extreme, full phone services and cable services through them. They really don't care about retaining their core customers eh.

I live in the Lower Mainland and I got this deal without any hassle...I just told them I was going to Telus and they offered me the deal right away.

I guess I was one of the lucky ones here in BC.

[pavelbure10]

Man, I tried my luck again yesterday. Called shaw up (after talking to Telus) and asked to cancel my TV and Internet. The girl spent a good 15 mins trying to convince me not to, so I thought just maybe they were going to give me something, but nope. After I just insisted on cancelling she said fine and put through my cancellation request without offering me squat! The only thing she said was that they offered a financing type deal with Wells Fargo for the PVR terminal @ $16/mo for 36 months.

I don't know how people from the Lower Mainland got deals out of shaw here. We have been customers for 10+ years and have High Speed Extreme, full phone services and cable services through them. They really don't care about retaining their core customers eh.

i feel your pain, I was in exact same situation. I had internet and cable with them. I switched my internet over to telus, just waiting for telus tv to show up in my area. But SHAW really does BLOW here on the west coast

[tareks]

I can confirm the buy out price at $348 is correct. That's what Retention offered me.

If I was offered $348 for a buyout of a box, even without a free rental/trial period I'd probably jump on it. Beats $500+tax.

[homme]

Just so everyone is clear - it is a refurbished box (the $348 retention deal) that comes with a full 3 year warranty.

I just got the 6 months trial and 348 buyout deal.

[tareks]

Looks like shaw raised the price on the hd pvr - http://www.shaw.ca/en-ca/ProductsServices/Television/Digital/Hardware-HDPVR.htm - $648. :|

[Devatox]

Has anyone in Victoria gotten this deal? I have called several times with zero luck.

Hah. Tried, and no. Shaw in Victoria/BC seems to have separate retention policies/tactics than AB/MB/SK etc.

[mma76]

Seems like it's a hit and miss depending on the CSR. In my experience and with 3 other people who received this deal, you need to have internet (or have it booked ;)) and tv , not just basic tv.

Counted about 14 audio drops while watching the first 2 hour episode of Lost and a few annoying ones during the past UFC events. Called to complain during the event but they couldn't do anything until after it was done to reset the box. Has anybody received a PPV credit in the past and what is the best way to go about this? Thanks

[bubba g]

Unforunately there's no fix for the audio dropouts. Its a well known problem with the Motorola DCTs and Shaw is aware of this issue, but have no solution for it. If you go to www.digitalhome.ca, look under the Shaw forum, there's threads regarding it. Just learn to live with it.




Seems like it's a hit and miss depending on the CSR. In my experience and with 3 other people who received this deal, you need to have internet (or have it booked ;)) and tv , not just basic tv.

Counted about 14 audio drops while watching the first 2 hour episode of Lost and a few annoying ones during the past UFC events. Called to complain during the event but they couldn't do anything until after it was done to reset the box. Has anybody received a PPV credit in the past and what is the best way to go about this? Thanks

[zod]

Yes the PVR from Telus is very limited + the highly compressed signal means that your HDTV you paid all that money for won't look as good.

If you like movies too another deal break was that shaw has dozens of PPV channels and does VOD in HD where as telus doesn't and has just 2 PPV channels - not much choice..

I think the the deal is area / locale dependant.

Shaw compresses the crap out of their HD channels as well? Has anyone had both services to see if there is a quality difference. I had Telus TV for standard definition and I did think they compressed the SD channels more than shaw, but I can't vouch for HD. I know shaw does compress their HD channels quite a bit.

[villi]

Has anyone in Victoria gotten this deal? I have called several times with zero luck.

I canceled with them yesterday and they offered nothing. I doubt they could even come close to what Bell is offering though.

A basic ExpressVu 6141 HD reciever for $100, HD & Digital Basic package for $23 (for 12 months) and a $25credit towards programming. Also, the 6141 now accepts an external hd so it can be a pvr.

Think I'm going to try satellite for a year. Also, I talked to a Telus guy yesterday and he was 99% sure TelusTV will come to Victoria within the year. Hopefully, that should make getting a deal from Shaw easier for us in Victoria.

[TJ09]

I just want to thank everyone for an interesting read, truly. I had responded in another thread with Shaws HDPVR and not this one, but to make a long story short, this is what I got in Etown end of Nov last year from Shaw. I had just bought a Pioneer Kuro 50" and got the Shaw 3416I at Visions for $388 with my plasma purchase(which I returned when Shaw gave me a better deal on the HDPVR). I did the call in and threaten to leave after reading deals that people had gotten on here, especially Winnipeg, using the Telus deal, and free Bell when I got my plasma. It really did worked after being a 7 yr customer. I got:

1/ Shaw 3416I for $298 NEW, no rental, no 6mth agreement, not refurbished etc. I had to walk into the store on 75st here, you still have to full court press in person like you do on the phone after 40mins.

2/ besides the 30 day free ALL channels when you PURCHASE the box, I got 60 days free, just ended last night actually and then my cable bill reduced to $39.95 mth for 6mths.

3/ I got 6mths HD Plus for free and the Canadian channels.

4/ I got upgraded to Ultra Speed from High Speed internet for 6mths free.

5/ My digital lite phone has been reduced to $20.95 a mth.

6/ If I decided to cancel the Ultra High Speed and go back to regular High Speed Internet they will give me the Power Boost back for free($2.95 mth)

I have no issues with Shaw, my girlfriend has Telus, and what a friggin pain in the A** when I stay there, only thing that works properly is her phone(wonder why), her HDTV\cable setup sucks, her internet is a joke, try ordering Oilers PPV games, and she pays more than I do, by a few bucks...IMO, I'll stick with Shaw...:arrow:

[h_alone]

I canceled with them yesterday and they offered nothing. I doubt they could even come close to what Bell is offering though.

A basic ExpressVu 6141 HD reciever for $100, HD & Digital Basic package for $23 (for 12 months) and a $25credit towards programming. Also, the 6141 now accepts an external hd so it can be a pvr.

Think I'm going to try satellite for a year. Also, I talked to a Telus guy yesterday and he was 99% sure TelusTV will come to Victoria within the year. Hopefully, that should make getting a deal from Shaw easier for us in Victoria.

How id you get this offer? I can not find anything similar on ExpressVu website.

[StarvinStudent]

What has everyone done after the 6 month promos have been up?

[MDubbelboer]

What has everyone done after the 6 month promos have been up?

just called to buy it at 348?

[StarvinStudent]

just called to buy it at 348?

You didn't try to get any other promos?

[siwong44]

Man, I tried my luck again yesterday. Called shaw up (after talking to Telus) and asked to cancel my TV and Internet. The girl spent a good 15 mins trying to convince me not to, so I thought just maybe they were going to give me something, but nope. After I just insisted on cancelling she said fine and put through my cancellation request without offering me squat! The only thing she said was that they offered a financing type deal with Wells Fargo for the PVR terminal @ $16/mo for 36 months.

I don't know how people from the Lower Mainland got deals out of shaw here. We have been customers for 10+ years and have High Speed Extreme, full phone services and cable services through them. They really don't care about retaining their core customers eh.

Wow... 20 year old customer and a 10 year old customer. Im so surprised they let you go this easily. In this day, you would expect companies like Shaw, would try to keep their customer base?
If they are willing to give NEW deals for Vancouver Downtown residents. Why wouldnt they give deals for the existing customers? They are just as important as new customers?
Quite sad....

Makes absolutely no sense.

NOVUS FTW

[bcti]

You paid your bill for 20 years and they gave you cable for 20 years.
They offered you "squat". What have you offered them?
Oh I see, you canceled your service.

How about continuing cash flow? Duh.

[equalizr]

dont the newer ones from shaw support external hard drives? If so, through USB or SATA? If SATA, do external hard drives have this plug in the back for them?

Right now i have the DCT 3416 and it does not support squat:( I do have another 21 days to return it though :)

[wiseblood]

I called and spoke to a CSR, gave them a story about how Telus called me and offered me a free HDPVR and an additional free HD terminal - his response "Hey, that sounds like a great deal. I can't offer you anything, but let me forward you on to our accounts department"

20 minutes on hold later, the accounts/retention department went on about the evils of contracts for a bit, but immediately offered me the full 6 months full cable+hd plus at 39.95 with free rental, and buyout of $349 in 6 months.

My strategy with these retention deals is not to threaten to cancel, just let them know what the competition is offering, and ask if they have any similar deals going on. Worked for telus last year, worked for shaw now that I want an HD-PVR.

Thanks OP!
Thanks to the original poster, great stuff. I've been a Shaw subscriber for years, with the ShawPhone, Internet, and Shaw HD Cable package. I also followed d_bone's example to a T, and was able to get a Motorola 3416 HD-PVR for $349, plus HD Plus free for 6 months. I tried to get the newer Pace model PVR, but I gave up after 5 minutes, didn't want to push my luck too much. But it all worked out, we just bought a 2nd HD TV, so we were going to buy another PVR anyways.
Thanks again.:)

[canehdianman]

Thanks to the original poster, great stuff. I've been a Shaw subscriber for years, with the ShawPhone, Internet, and Shaw HD Cable package. I also followed d_bone's example to a T, and was able to get a Motorola 3416 HD-PVR for $349, plus HD Plus free for 6 months. I tried to get the newer Pace model PVR, but I gave up after 5 minutes, didn't want to push my luck too much. But it all worked out, we just bought a 2nd HD TV, so we were going to buy another PVR anyways.
Thanks again.:)

Interesting, I just got off the phone with Shaw. I have HD plus cable and high speed internet through them. I stated that i had an offer from Telus and that I wanted to know what they could offer.

She said internet at 19.95 for 6 months, then going up to regular price. I asked if she could offer me anything with regards to cable and she said no. I pushed a little further, she still said no. I told her I would need to think about it and hung up.

I really want to get the 6 month free rental PVR as well as the $39.95 HD plus that was referenced by earlier posters.

Bah, I might just end up cancelling my shaw and trying another provider for a while. I'm sick of getting ripped off.

Any thoughts on how to get the deal I want? I think I might call back in a few days and reference a deal that my 'friend' got from Shaw.

[BCA333]

I called and setup an appointment for installation before I found this.

I ended up calling them back to cancel my appointment, and told them about a Bell promotion that they're offering a HDPVR for $399. After being put on hold for 10 mins someone from customer retention told me they won't match Bell's price. They didn't even offer me any incentive become a customer.

So I cancelled that was that.

I guess they don't want new customers any more.

Telus/Bell here I come.

[khulit]

I just received a flyer from MTS (Winnipeg) and they're offering $80 for 1 year TV (with 9 theme groups), DSL Internet and Total Home Phone package... It was a "we want you back" promo, and I just signed up with Shaw last January (got a HDPVR for free and 6 mos promo pricing of basically $100 monthly. On July, I will be starting to pay $130 a month (no discount) price, and I was wondering if I can call them up if they can at least match the promo to 1 year? I'm also considering switching the internet at first since MTS Internet has no cap (we watch a lot of online TV, averaging 120GB a month)

[jed]

Wow... 20 year old customer and a 10 year old customer. Im so surprised they let you go this easily. In this day, you would expect companies like Shaw, would try to keep their customer base?
If they are willing to give NEW deals for Vancouver Downtown residents. Why wouldnt they give deals for the existing customers? They are just as important as new customers?
Quite sad....

Makes absolutely no sense.

NOVUS FTW

Yep, it costs ALOT more to get a new customer than to keep one....quick someone let their CSR's know!

[Comprox]

I am finally moving out of the mothers den into my own place. We have (thankfully) had very good service so far from Shaw there and after doing some pricing online it seems to be the most affordable for what I want (internet, TV, etc) when I move out.

Any stories of getting discounts when signing up with a new account (Just mention I am looking at Bell instead?) or do I need to signup for a few months first before I can try?

Also, I am graduating right when I move out, but I still have my student ID and so forth. I have read about some student pricing. Do they check in much detail or could I get that kind of pricing for a while at least? :)

[andsoitgoes]

There's a new shaw promotion that people may not be aware of. The letter is dated the 18th, and it just came through the mail a few days ago.

Basically it's "Come back to shaw, get a free HDPVR + First month of service free"

You have to sign up with Shaw (natch) but do a pre-auth payement plan for 7 months. HDPVR May be refubished.

Shaw Retentions (or at least the guy I spoke to) didn't have a clear knowledge of what was going on. I expect to get a call back before 12pm PST.

It's worth looking at. I like the option of VoD which ExpressVu can't offer. And a reduction in rental costs for my receivers (it would save almost $25/month) would be awesome.

But I may just call Bell to see what they have to say...

[aaronck]

Would love to hear more about this promotion, I think I'm finally ready to upgrade to a PVR

[brucered]

Would love to hear more about this promotion, I think I'm finally ready to upgrade to a PVR

if you are currently a shaw customer, the deal will not apply to you. they usually offer their old customers stuff like this. what people are doing is signing with shaw, getting the free hardware, switching back to bell or telus or whatever is in your city, waiting 6mos, they get a "come back to shaw offer with a free hdpvr" then they come back, leave again.

why can't shaw come forward and offer their current customers deals? i had all my services with shaw for 8+years, internet, tv, reg pvr, digital tv and signed on with phone when they started that. i had to call and threaten to cancel to get something and it still wasn't free. it was a good deal, but not free.

don't they realize people are coming back for the free hd boxes and then leaving again? wake up shaw. give your current customer something, especially the long term customers, and give it to us without us having to ask for it. it would go a long way in the end.

[eap_44]

is Shaw already using Pace Aspen in Vancouver area?

That is the picture showing on their website.

Is Pace Aspen better than Moto 3416 other than you can add an external hard drive on the Pace?

[lbi]

is Shaw already using Pace Aspen in Vancouver area?

That is the picture showing on their website.

Is Pace Aspen better than Moto 3416 other than you can add an external hard drive on the Pace?

No, the Pace is not available for use in the Vancouver area. I spoke to a tech about it last time he was replacing my 3416. He said the infrastructure in vancouver is not stable enough for the Pace. something about two many companies that used to run their own lines before shaw bought them all up. Out in the interior where the pace is available its a different story.

just a heads up before someone tries to use one in vancouver.

[kuri]

No, the Pace is not available for use in the Vancouver area. I spoke to a tech about it last time he was replacing my 3416. He said the infrastructure in vancouver is not stable enough for the Pace. something about two many companies that used to run their own lines before shaw bought them all up. Out in the interior where the pace is available its a different story.

just a heads up before someone tries to use one in vancouver.

Thanks for the info. As my 6 month preview is coming to an end, I too was thinking about whether to go for the Pace Aspen or keep the DCT3416 since I just saw the new picture on Shaw's website. Glad to know someone confirmed that it's not yet available in GVR.

I think the main attraction is external SATA HDD support. I'm not sure how reliable Pace units are though.

If the Pace Aspen was offered in GVR, would you guys recommend it?

[Asad_A203]

No, the Pace is not available for use in the Vancouver area. I spoke to a tech about it last time he was replacing my 3416. He said the infrastructure in vancouver is not stable enough for the Pace. something about two many companies that used to run their own lines before shaw bought them all up. Out in the interior where the pace is available its a different story.

just a heads up before someone tries to use one in vancouver.

Hmm could he have meant that Vancouver is not fully digital? The 3416 has a dual tuner whereas the Pace Boxes have a digital only tuner, the newer Motorolla DCTs (6200/6412/6416) are digital only.

[tkyoshi]

Hmm could he have meant that Vancouver is not fully digital? The 3416 has a dual tuner whereas the Pace Boxes have a digital only tuner, the newer Motorolla DCTs (6200/6412/6416) are digital only.

Vancouver is an All-Digital area. The 3416 is Dual Tuner Digital Only. The 6200/6412/6416 are Digital/Analog. In Vancouver the 6xxx series can be placed on the All-Digital map so the Analog tuner is not used.


Thanks for the info. As my 6 month preview is coming to an end, I too was thinking about whether to go for the Pace Aspen or keep the DCT3416 since I just saw the new picture on Shaw's website. Glad to know someone confirmed that it's not yet available in GVR.

I think the main attraction is external SATA HDD support. I'm not sure how reliable Pace units are though.

If the Pace Aspen was offered in GVR, would you guys recommend it?

The main difference is the expandable storage, other than that I guess there's not a whole lot of difference. Other than that the Pace boxes do have some small issues of their own.


No, the Pace is not available for use in the Vancouver area. I spoke to a tech about it last time he was replacing my 3416. He said the infrastructure in vancouver is not stable enough for the Pace. something about two many companies that used to run their own lines before shaw bought them all up. Out in the interior where the pace is available its a different story.

just a heads up before someone tries to use one in vancouver.

Rogers used to be the cable provider for the Vancouver area, this was years ago but I'm sure some of the old equipment is still in use.

[kitty]

The Pace Aspen is available in the Vancouver area. This is a recent change.

See http://www.digitalhome.ca/forum/showthread.php?t=103398

[Big Daddy G]

I'm not sure how many people know this, I knwo for sure that not all the Shaw CSR's knwo this.

There Satelite Winback promo now applies to people who just rent their receivers.

I am currently with Bell, and my 1 year free HD PVR rental, 40% off programming deal is ending soon. Shaw will give me a HD PVR and a DCT 700 and all i have to do is show them my Bell bill.

Seems like a no brainer to me, you get free equipment basically. The only thing was that you had to sign up for pre-authorized payments for 6 months. Not a big deal for me...

[brucered]

I'm not sure how many people know this, I knwo for sure that not all the Shaw CSR's knwo this.

There Satelite Winback promo now applies to people who just rent their receivers.

I am currently with Bell, and my 1 year free HD PVR rental, 40% off programming deal is ending soon. Shaw will give me a HD PVR and a DCT 700 and all i have to do is show them my Bell bill.

Seems like a no brainer to me, you get free equipment basically. The only thing was that you had to sign up for pre-authorized payments for 6 months. Not a big deal for me...

and i say again, why don't they offer it to current shaw customers? most people have an HD TV now and/or would probably buy one if the HDPVR was free.

i would guess, and this is only a guess...if you are renting your bell equipment, and want to go with shaw, they would also let you rent their stuff, but for free. if you owned you bell stuff, they would probably swap it out. that would make sense.

good deal though if it's true and works. like you said, some of the CSR's no it and some don't.

[kud0s69]

and i say again, why don't they offer it to current shaw customers? most people have an HD TV now and/or would probably buy one if the HDPVR was free.

i would guess, and this is only a guess...if you are renting your bell equipment, and want to go with shaw, they would also let you rent their stuff, but for free. if you owned you bell stuff, they would probably swap it out. that would make sense.

good deal though if it's true and works. like you said, some of the CSR's no it and some don't.

I am in the same boat as you. As soon as telus brings HD to my building I am leaving shaw - for good. Not paying 600+ for an overpriced PVR.

PS: Been a shaw subscriber since they took over from rogers. Rogers for years before that. So I am an original GVR shaw customer.

[andsoitgoes]

Okay - to report back, I called shaw and they let the promo go through.

To make it clear, the only Bell hardware I "own" is their dish. The notice says that it "may" require you to trade in hardware, but I pushed and they were okay with doing the deal as is.

Now I just need to look over the package deals for the TV and change that after the first free month. I'll be at an immediate $20/month savings over Bell, plus VoD - that makes me happy.

[brucered]

Okay - to report back, I called shaw and they let the promo go through.

To make it clear, the only Bell hardware I "own" is their dish. The notice says that it "may" require you to trade in hardware, but I pushed and they were okay with doing the deal as is.

Now I just need to look over the package deals for the TV and change that after the first free month. I'll be at an immediate $20/month savings over Bell, plus VoD - that makes me happy.

get ready for audio/video drops on lots of the HD channels (it's been better lately) when watching any nighttime popular shows like Criminal Minds, all the CSI's, L&O etc. sometimes they are so bad, we can't even watch them. very discouraging. sometimes the audio drops 20-30 times in an hour long show and the video will cut out 15-20 times at least, for a sec or 2 at a time.

[brucered]

I am in the same boat as you. As soon as telus brings HD to my building I am leaving shaw - for good. Not paying 600+ for an overpriced PVR.

PS: Been a shaw subscriber since they took over from rogers. Rogers for years before that. So I am an original GVR shaw customer.

pm sent.

[andsoitgoes]

If that was the case, I'd hear a lot more complaints. I've had audio dropout issues on almost every recorded program from Bell, too. I've seen more complaints about Bell than I have shaw.

I may not go with shaw, the more I look at it. Bell is offering 40% off for a year on all programming and free rental of the 9241 receiver.

If it's a permanent rental, I may just go with them....

[brucered]

If that was the case, I'd hear a lot more complaints. I've had audio dropout issues on almost every recorded program from Bell, too. I've seen more complaints about Bell than I have shaw.

I may not go with shaw, the more I look at it. Bell is offering 40% off for a year on all programming and free rental of the 9241 receiver.

If it's a permanent rental, I may just go with them....

i'm not sure if it's a permanent rental situation, i was just saying that's what they should do so people don't jump back and forth and have the prices raise for us current subscribers (like myself).

re: the audio/video drops, read the 1100+ mostly negative posts here: http://www.digitalhome.ca/forum/showthread.php?t=73915&page=74

here are a couple exerts:

"I'm in Winnipeg and like many of you have had the audio drop out and video freeze issues with Shaw HD. Sadly I no longer bother with the HD channels and wonder if there might be a legal eagle out there who might consider launching a class action suit against Shaw to at least recover our purchase price of the HD box? Get enough people on board with that and I would think the folks at Shaw would put a little more time and effort in a remedy. Any takers"

"TSN HD seemed to have lots of drops on the Canucks game tonight."

"Wow, trying to watch the WBC on SNWHD (211) right now and the sound drops are brutal...I've probably had 20 drops in the 30 minutes that I've been watching."

"CSI NY was unwatched as well."

"it does appear that eastern feeds are the worst. i tell ya, i'm no sure how long i will put up with this. i wish Bell would offer the same deal Shaw did when i traded in my bell recievers for a PVR and regular diggy box! i would jump on that in a heartbeat! fricken Shaw ..."

"Bad news: I'm now getting relatively frequent complete loss of sound AND video."

"Ditto. After first half on East HD feed my wife set recording of West HD feed. Sad."

and these are from just the last 2 pages of the 75+ pages in that link.

[andsoitgoes]

oh.

wow.

Maybe not then with Shaw.

I take back what I said, thanks for that post.

[ac328]

Just got a call from Shaw last night trying to win my business (I am with Bell). They now are offering PVR rentals for $13/month, which is what they should have been doing all along. Plus they offered to start me at $23/month for service for 6 months, plus free SD digital receiver rental for that period.

Used to be with Shaw but find Bell's picture/sound quality to be pretty good, so I will stay with Bell. Plus just squeezed 40% off my programming for a year plus 1 year's PVR rental free (I am coming off 2 year contract with Bell).

Sounds like Shaw's quality is hit and miss. Never had Shaw HD though so I wouldn't know first hand. I do miss the VOD, that was handy sometimes.

[brucered]

Sounds like Shaw's quality is hit and miss. Never had Shaw HD though so I wouldn't know first hand. I do miss the VOD, that was handy sometimes.

HIT AND MISS...you got that right. sometimes it's great, no audio/video problems the entire night, but then sometimes we can't even follow the show the drops are so bad, so we switch the tuner to SD. it seems to be better lately, at least for me here in winnipeg, but i'm not holding my breath.

don't get me wrong, i'm not anti-shaw. i think they have pretty good customer service, no contracts, free service calls etc, they just need to admit they have a problem with the audio/video drops, maybe give us a break on the price until it's fixed (without us having to phone and ask for it) and work on giving out some deals to the current customer base, because if telus walks into winnipeg with HD programming and makes me an offer and/or bell was to offer me something, i'd be all over it.

[deepblue6709]

Just spoke to Shaw TSR, the new Pace Aspen PVR box is available in Vancouver now but only for renting, not for sale unfortunately.

[kuri]

Just spoke to Shaw TSR, the new Pace Aspen PVR box is available in Vancouver now but only for renting, not for sale unfortunately.

Interesting. With all the talks of video/audio drop-offs, would changing from a DCT3416 to the Pace Aspen box improve the situation? Or is it an issue with the provider i.e. Shaw?

Any other Pace Aspen owners want to comment?

[brucered]

Interesting. With all the talks of video/audio drop-offs, would changing from a DCT3416 to the Pace Aspen box improve the situation? Or is it an issue with the provider i.e. Shaw?

Any other Pace Aspen owners want to comment?

I would guess it wouldn't make a difference. from what i understand it's not a hardware issue on the users end, it's a SHAW tower issue.

[kud0s69]

I would guess it wouldn't make a difference. from what i understand it's not a hardware issue on the users end, it's a SHAW tower issue.

I have non PVR moto box and get audio drops. It is a system problem.

[deepblue6709]

Interesting. With all the talks of video/audio drop-offs, would changing from a DCT3416 to the Pace Aspen box improve the situation? Or is it an issue with the provider i.e. Shaw?

Any other Pace Aspen owners want to comment?

From what I was told by that TSR, he has a rental Pace box. He never saw audio/video drop-off on his Pace box. Anyway I opened the service call for my box on next Monday and will see.

My box drops both audio and video signals sometimes when I'm watching HD channels. He said if it's only audio drop-off but still have pic, that's the signal issue. But if both are off, means the box was completely disconnected, and will be replaced. Will see if it will be replaced with a Pace box... But I doubt it..

[shootler]

Interesting. With all the talks of video/audio drop-offs, would changing from a DCT3416 to the Pace Aspen box improve the situation? Or is it an issue with the provider i.e. Shaw?

Any other Pace Aspen owners want to comment?

junk...always needs a reboot after being powered off for any length of time

[DVDManiac]

6 months ending for me too, i'm just going to return the box and get rid of hd plus...it was nice watching hockey in HD but i just didn't do much watching of anything else...have too many movies to get through anyways, maybe in another year or two i might pick it up or check out bell/telus. yeah, and i have to say the audio drops really pissed me off, way too often it was at an important moment in a movie/show.

[Ctrl-Z]

I have to get around to dumping Shaw and going back to StarChoice - well for at least 90 days anyway. The audio dropouts on many of the HD channels are just driving me crazy. Love their PVR functionality but the majority of the programs I record are spoiled by audio dropouts sometimes multiple times a minute. It's been that way for a year for me and as far as I can tell Shaw has no desire, or no abiliy, to fix this extremely widespread problem. I'll still consider going back to them depending on how big a bribe they want to offer me as a "new customer".

[tkyoshi]

Interesting. With all the talks of video/audio drop-offs, would changing from a DCT3416 to the Pace Aspen box improve the situation? Or is it an issue with the provider i.e. Shaw?

Any other Pace Aspen owners want to comment?

As mentioned it's a system issue, however it seems to be better recently. I don't get as many drops, people from Bell also seem to have some drops maybe not as often though. Some people reported that Eastern US feeds seem to have more drops than the local western ones.


From what I was told by that TSR, he has a rental Pace box. He never saw audio/video drop-off on his Pace box. Anyway I opened the service call for my box on next Monday and will see.

My box drops both audio and video signals sometimes when I'm watching HD channels. He said if it's only audio drop-off but still have pic, that's the signal issue. But if both are off, means the box was completely disconnected, and will be replaced. Will see if it will be replaced with a Pace box... But I doubt it..

Well as of right now, I don't think I've heard of anyone having the issue solved by replacing it with the Pace box. Pace boxes actually cost Shaw less so that's probably why they're using it as rentals.

It is believed Shaw is using Pace Boxes to pressure Motorola in lowering their prices and become more competative.


junk...always needs a reboot after being powered off for any length of time

Do you have an external HDD Attatched?


I have to get around to dumping Shaw and going back to StarChoice - well for at least 90 days anyway. The audio dropouts on many of the HD channels are just driving me crazy. Love their PVR functionality but the majority of the programs I record are spoiled by audio dropouts sometimes multiple times a minute. It's been that way for a year for me and as far as I can tell Shaw has no desire, or no abiliy, to fix this extremely widespread problem. I'll still consider going back to them depending on how big a bribe they want to offer me as a "new customer".

That sucks but I guess Shaw won't mind anyway since StarChoice after all is a Shaw Company (As you can see in the SC Logo).

[shawnly1000]

anybody checked their bills lately to be surprised/burned?

my bill now has a $15.45 terminal charge

called them and now they're passing it on
:mad:

[tkyoshi]

anybody checked their bills lately to be surprised/burned?

my bill now has a $15.45 terminal charge

called them and now they're passing it on
:mad:

What was the reason? With the new pricing I believe the Digital Access Fee has been eliminated, at least for the 1st terminal. Not sure if it covers additional terminals yet.

[shawnly1000]

when I got this deal the rep. gave me the 1 year free rental and after that keep the PVR deal, now they're charging me 15.45 for rental

[jabostick]

I just thought I'd share my deal with everyone. I followed the format d_bone used earlier (the only difference was that I explained how I had talked to three different people and got three different answers on how much to upgrade from my PVR to HD PVR).

I found the CSR to be very friendly and didn't have to wait a super long time. In the end got a PVR for $349 and 6 months of HD Plus for free. I may have been able to push for the free rental to start but I thought it was a good enough deal and saved me the headache of switching to satellite if they let me leave...

[lbi]

when I got this deal the rep. gave me the 1 year free rental and after that keep the PVR deal, now they're charging me 15.45 for rental


I have the exact same deal with Shaw, and noticed this charge on my last bill as well. I simply called them, they went back to look at the notes on the account, and confirmed I should not be charged for a PVR rental, and they reversed it. I also made sure the CSR made note that this doesnt happen on my next, or subsequent bills.

[lbi]

seeing all these posts of people paying for PVRs makes me smile even more that I was able to take advantage of the deal in August of 2008.

1 year free HDPVR rental, and the option to keep it for free after 12 months! :D

[Bishop8]

Just spoke to Shaw TSR, the new Pace Aspen PVR box is available in Vancouver now but only for renting, not for sale unfortunately.

Rrrrr.....seriously? Now I have to debate whether to: 1) buy by 6416 for $348 (I think my 6mo free rental is over) and hope they upgrade the firmware to allow an external HD, or 2) rent an Aspen to have external HD capabilities and hope they'll let me buy it one day at a higher price before they bleed me dry through the rental.

This sucks!!! :mad:

[kitty]

Rrrrr.....seriously? Now I have to debate whether to: 1) buy by 6416 for $348 (I think my 6mo free rental is over) and hope they upgrade the firmware to allow an external HD, or 2) rent an Aspen to have external HD capabilities and hope they'll let me buy it one day at a higher price before they bleed me dry through the rental.

This sucks!!! :mad:

Realistically, I wouldn't hold my breath waiting for that firmware update. I think the more likely scenario is that Motorola will release a new model that will have external HD support and leave owners of older 6416 and 3416s forced to upgrade.

Do what I did - go with firewire capture into an HTPC. Then you can expand the storage to your heart's content. I'm at 1TB now with a 6416. I think the Pace firmware is currently limited to 750GB.

[mr_clark]

Just got my Shaw HD-PVR hooked up about an hour ago. I asked the CSR when ordering about getting the PACE PVR but he said they weren't available in my area yet.

However, the installer showed up with a brand Pace new unit in the box.

The only deal I could get out of them was $39.99 for 6 months for the basic HD package. I think I'll give it a few months and watch for any purchase deals.

[Bishop8]

Rrrrr.....seriously? Now I have to debate whether to: 1) buy by 6416 for $348 (I think my 6mo free rental is over) and hope they upgrade the firmware to allow an external HD, or 2) rent an Aspen to have external HD capabilities and hope they'll let me buy it one day at a higher price before they bleed me dry through the rental.

This sucks!!! :mad:

Just as a follow-up to my earlier post above, I called Shaw and spoke with customer retentions. Everyone was very polite (as was I), but each TSR, CSR, etc. I spoke with had a different reason for this whole Motorola/Pace situation. In any event, my discussion with the rep centered on the fact that I was going to commit $350 to a machine that couldn't currently do what I want (plug in an external HD) but potentially could in the next few months if they upgrade the firmware, OR I could rent one that can do what I want for $15/mo, and be spending more than $350 within 24 months! In the end, the rep understood my dilemma and was nice enough to extend my free rental for another 6 months to see if the Motorola firmware is upgraded by then (I still have the buy option at the end). Overall, I have to be pretty happy with them to allow my decision to be delayed for another 6 months. He also added that it could work in my favour, as they usually have promos/etc. in Aug/Sep to coincide with the new TV season.

Hope this helps. Good luck!

[Awesomeness]

Just called Shaw to "cancel" my service, got directed to a cancellation person, and they offered a free PVR for 6 months, and maintain my 19.95 internet deal that I got before. After that buy it for $348. I'm happy enough with that.

[mushisushi]

Just called Shaw's retention center and they offered me this:

$22 for high speed internet for 6 months
$29.95 HD (not basic) for 6 months
free rental hd pvr for 6 months
no contract, no pre-pay

Is this a good deal?

[aaronck]

Has anyone had any luck with getting a PVR deal from Shaw lately?

[ultra_man99]

I got this last week..just in time for the playoff run

$9.99 for HD TV
$14.99 for high speed internet
$19.99 for telephone
HD PVR rental

All for one year.

I only get the basic HD channels so I will have to pay extra for the others after the first month. So add another $10 bucks ontop of that.

First 2 months free.

Overall im pretty happy.

[ponsu]

I got this last week..just in time for the playoff run

$9.99 for HD TV
$14.99 for high speed internet
$19.99 for telephone
HD PVR rental

All for one year.

I only get the basic HD channels so I will have to pay extra for the others after the first month. So add another $10 bucks ontop of that.

First 2 months free.

Overall im pretty happy.

wow. nice deal.
that 9.99 sounds really good...

i got one last week too, but just the standard package

-pace pvr 6 months + half price buyout
-6 months free hd plus
-6 months free movie channel

[aaronck]

Thanks for the quick reply!

I'm pretty much after a deal on the PVR itself, like the Satellite winback they were running before

[danzio2020]

Just finished my last retention plan -
Full Price PVR
Free Digital Tv box
Free 6 months HD Plus
One month free
and $15 off the bill.

Hopefully I'll get a Pace and another 6 months of HD plus free!

[sh0n]

So 6 months ago I was put on a semi retention plan thing that had me

Getting
Full Digital TV
HD Plus
Regular Hi Speed Internet
HD PVR with an option to buy it for 300 after the 6 months date
for $85 a month

I notice the promotions are gone and my bill is pretty steep close to $120

Any idea on how to get back the original pricing by maybe canceling?

[keyzersoze78]

i've just started with shaw (dec 08) with tv, internet and phone. my 6 month promo is about to end with the tv (right now at 39.95 per month), is it too early for me to ask for a retention deal? or should i still "threaten" to cancel?

[iwantsomedeals]

i'm moving in the middle of the month and have been a customer of shaw for 12 years now.

I only want their premium digital cable and high speed internet

currently we pay $100+ for just regular cable upto 59 channels and high speed internet.

i want to get a great deal going, can someone walk me through it and how i can get somewhat of a deal from shaw.

thanks.

[canehdianman]

I just called again ( I have another post somewhere on here where I didn't get offered a very good deal).

This time I explained what happened last time and used an imaginary co-worker as a foil who got offered: HD plus, high speed internet and HDPVR free for 6 months for $85 a month.

THe CSR I was talking to said that he could offer me my current HD package (which is $67.95) for $39.95 for 6 months, saving me $168 over the 6 months.

With my internet at $33, this makes my bill $73 a month, or $12 cheaper than the offer above. No HDPVR, but he explained those were 'saved' for people who were upgrading from non-HD services.

All things considered, I'm happier with the lower bill than I would be with the above deal, as a PVR would just make me watch more crap.

Hope this helps.

[gardengirlbc]

I live in Abbotsford, BC. I called Shaw yesterday to discuss getting an HD PVR. The CSR told me that they don't have any PVR's or HD Terminals for rent at the moment. Purchase only. I asked if she could do anything about the price (PVR is $648) and she said that she could not. The best she could offer me was one month of HD programming. :evil:

Do I need to speak to the customer retention people?

I'm also wondering if they are out of stock because something better is coming?? I hate having a 160 GB hard drive, I'd really like something with a bigger hard drive or the ability to add an external hard drive.

Anyone heard anything?

[Dbargains]

I live in Abbotsford, BC. I called Shaw yesterday to discuss getting an HD PVR. The CSR told me that they don't have any PVR's or HD Terminals for rent at the moment. Purchase only. I asked if she could do anything about the price (PVR is $648) and she said that she could not. The best she could offer me was one month of HD programming. :evil:

Do I need to speak to the customer retention people?

I'm also wondering if they are out of stock because something better is coming?? I hate having a 160 GB hard drive, I'd really like something with a bigger hard drive or the ability to add an external hard drive.

Anyone heard anything?


i did the same as you last month by caling csr and ask for hdpvr trial offers but met with the same response as you. Earlier this month, i called shaw and sid i wanted to cancel my services and customer retention immediately offered me 6-mth trial (at no additional costs) of hd+, xtreme internet, free rental of 160g hdpvr, and reduced pricing of hdpvr @$448 if I choose to purchase hdpvr at end of 6-mth free trial period. i think this is typical retention offer when existing customers call in to cancel services. It is a 6-mth no lose scenario!

Give shaw retention a call and find out what they could offer you. Just a word of advice: don't need to cancel services immediately, tell them you want to cancel services next month, so that if retention does not offer anything attractive, you won't have your services terminated immediately.

[gardengirlbc]

It worked!! I called, asked about the six months free deal and she said... sure! Come and get it. Thanks everyone!

[jasperlin]

i think a lot of people were offered 6 months free rental of the hd-pvr with 50% purchase option at the end.

has anyone had any success in extending the free trials?

[Bishop8]

i think a lot of people were offered 6 months free rental of the hd-pvr with 50% purchase option at the end.

has anyone had any success in extending the free trials?

Yes, refer to my post #566 on p.38.

[Stabilo7]

Asked about the retention thing for the PVR... guy said he never heard of it before..... :P

[dscott01]

If you guys are trying to get a deal you need to read the whole post from the beginning. People have explained MANY times on the best way to be offered the free/reduced rate HD-PVR from Shaw.

[kuri]

Note sure if this was mentioned earlier, but it's good info to post again anyway.

For those who already has the HD-PVR or HD-box and you don't have the free preview anymore, if you want your HD fix and you don't watch some of the Tier-1, Tier-2, Tier-3 channels, you can cut those out of your bill selectively.

For example:

Digital Basic $33.95
Basic HD Free
HD Plus $9.00
---------------------
Total: $42.95 + tax

That versus the published HD Plus package on Shaw's website totalling $67.95 + tax.

If you care for HD sports only, there's also an HD Sports package for $3.95, which includes HD TSN, TSN2 and Sportsnet only. This package is not on the website but it's available if you ask the service representative.

[khulit]

FREE HDPVR is not really free... I got the "Free" HDPVR last year, and when I called to cancel today, they charged me $648 and told me that it was only "free" while I was with Shaw and that I would have to return it.

This is the first time I heard that "Free" HDPVR is only "Free" while you are with Shaw... As the real meaning of FREE means FREE not "Free Rental" or "On Loan" or "Free USE" and not FREE HDPVR...

Instead of being given incentive to stay with Shaw or come back in the future, I just got shafted and they were quite rude... SHAW SUCKS!

They didn't even offer me anything to stay... they just threaten to get the HDPVR back even though it was "FREE"... So I gave them the 30 day notice...

[Terrific_Deals2k8]

If you are in Vancouver and really want an HDPVR, then check out Craigslist. They usually have a few people selling them for <$300. It's worth the look because it could potentially save you $300+

Good luck!

[perfectg]

FREE HDPVR is not really free... I got the "Free" HDPVR last year, and when I called to cancel today, they charged me $648 and told me that it was only "free" while I was with Shaw and that I would have to return it.

This is the first time I heard that "Free" HDPVR is only "Free" while you are with Shaw... As the real meaning of FREE means FREE not "Free Rental" or "On Loan" or "Free USE" and not FREE HDPVR...

Instead of being given incentive to stay with Shaw or come back in the future, I just got shafted and they were quite rude... SHAW SUCKS!

They didn't even offer me anything to stay... they just threaten to get the HDPVR back even though it was "FREE"... So I gave them the 30 day notice...

they only charge you if you keep the box, take it back and there is no charge

[whrlwndz]

as of july 1, pvr price dropped to 500 again, same as xmas pricing, down from 648, atleast in gvr

[kaddy69]

I called shaw yesterday looking for a retention offer on my digital TV. The CSR said she could only give me the HD PVR receiver for $349 because I had a free rental for 6 months. Told her about the better packages with bell and telus TV + the free HD PVR rentals, but she said we don't give back to back retention deals. There was nothing she could do.

I called again today and got the same *itch CSR. "Sir, I offered you the PVR receiver for $349 yesterday and that's the best I can do." I canceled my cable service as soon as she said that.

I guess it doesn't matter that my bill is close to $200 each month w/ our digital phone and extreme internet :mad:

Time to find out if I want Bell or Telus satellite. I've also gotta sell my extra Shaw HD PVR box.

[aaronck]

I had almost the same experience, I'm trying to get a PVR from Shaw with no luck. They don't really consider Telus to be competition so they won't really try to match prices with them. I was looking to have them match the Telus free PVR rental deal and wanted no part of it, they would prefer to say Telus isn't nearly as good, which is probably true with IPTV, but not the Bell/Telus dish. Shaw seems more concerned with selling PVRs rather than getting monthly income from customers, which seems to be a bad business model.

[khulit]

they only charge you if you keep the box, take it back and there is no charge


"FREE HDPVR" has a different meaning for shaw then... I kinda thought the definition of "FREE" means you get to keep it... I guess Shaw doesn't really speak english... I am pissed at how Shaw misled me. If they were advertising for "Free rental", I wouldn't have been ticked off since I know I have to return it.

This will just make their customers who are leaving more angry and would probably not consider taking their word for any deals. Next time I deal with Shaw (which is probably never), I will insist I have it writing...

Anyway, off to IPTV for me...

[bandit373]

"FREE HDPVR" has a different meaning for shaw then... I kinda thought the definition of "FREE" means you get to keep it... I guess Shaw doesn't really speak english... I am pissed at how Shaw misled me. If they were advertising for "Free rental", I wouldn't have been ticked off since I know I have to return it.

This will just make their customers who are leaving more angry and would probably not consider taking their word for any deals. Next time I deal with Shaw (which is probably never), I will insist I have it writing...

Anyway, off to IPTV for me...
That sucks...was this the deal?

Come back to Shaw and you'll get a HDPVR for Free
That's a savings of $648! Plus, you'll get the first month on us and complimentary installation.

*Eligibility: Customer must provide a copy of an active competitor television invoice within the past 30 days. Customer must go on a preauthorized payment plan for a minimum of six months. Previous account (if applicable) must be in good standing. HDPVR may be a refurbished unit. *Customer selects their subscription level for ongoing services at initial signup. First month at no charge applies only to services that customer does not currently subscribe to. Offer subject to change without notice. Shaw products and services are subject to Terms of Service as occasionally amended. Terms and Conditions apply

The definition of free is probably buried either in "subject to change without notice" or "Shaw products and services are subject to Terms of Service as occasionally amended" or "Terms and Conditions apply"

Check out MTS, they've really brought up their HD service and now have a decent HD-PVR option.

[khulit]

That sucks...was this the deal?


The definition of free is probably buried either in "subject to change without notice" or Shaw products and services are subject to Terms of Service as occasionally amended." or "Terms and Conditions apply"

Check out MTS, they've really brought up their HD service and now have a decent HD-PVR option.

Yeah that was the deal, switch to Shaw and you get a "free" HDPVR... I switched, then just last month MTS offered free rental for their new HDPVR and a HD tuner, and promo price for $89 for TV, Internet and phone. I told Shaw this, and they just dissed MTS' offer saying that after a year MTS is more expensive (but they left out the fact that you can re-arrange TV themes with MTS allowing to get channels you want and pay less by removing themes that you don't need)... I was then told that I would have to return the HDPVR, which really pissed me off since I was told it was "Free"... I was thinking that if I didn't like MTS HD, I would have the option to switch back to Shaw, but since I'm giving it back, I then told them I'll just stick with MTS if they don't want me back... I was hoping they give me an retention offer, but apparently they rather lose a customer...

[skyway]

Quick. Someone call the Waaaambulance. Too many whiners in this thread.

http://images.encyclopediadramatica.com/images/2/21/Whambulance.gif

[komal]

FREE HDPVR is not really free... I got the "Free" HDPVR last year, and when I called to cancel today, they charged me $648 and told me that it was only "free" while I was with Shaw and that I would have to return it.

This is the first time I heard that "Free" HDPVR is only "Free" while you are with Shaw... As the real meaning of FREE means FREE not "Free Rental" or "On Loan" or "Free USE" and not FREE HDPVR...

Instead of being given incentive to stay with Shaw or come back in the future, I just got shafted and they were quite rude... SHAW SUCKS!

They didn't even offer me anything to stay... they just threaten to get the HDPVR back even though it was "FREE"... So I gave them the 30 day notice...
:confused: It is free for the as long as you subscribe to Shaw's service, that much was explained to me quite clearly by a rep. I can't imagine that they would be giving away $600 PVRs to people who are already getting promo pricing, because those people would just take the offer, quit after the pricing ends and sell the box.



Yeah that was the deal, switch to Shaw and you get a "free" HDPVR... I switched, then just last month MTS offered free rental for their new HDPVR and a HD tuner, and promo price for $89 for TV, Internet and phone. I told Shaw this, and they just dissed MTS' offer saying that after a year MTS is more expensive (but they left out the fact that you can re-arrange TV themes with MTS allowing to get channels you want and pay less by removing themes that you don't need)... I was then told that I would have to return the HDPVR, which really pissed me off since I was told it was "Free"... I was thinking that if I didn't like MTS HD, I would have the option to switch back to Shaw, but since I'm giving it back, I then told them I'll just stick with MTS if they don't want me back... I was hoping they give me an retention offer, but apparently they rather lose a customer...

What is the price after the promo ends? MTS hasn't made me any kind of deals like that, but that is likely because I already have MTS for TV and phone, and I have resisted switching because their internet is slower.

That promo price looks interesting though, biggest problem with MTS though is that you only have 1 box, and the other TVs work through RF, which in my house for as long as I have had MTS, has me waving my remote in every different direction to change the channel.

[komal]

That sucks...was this the deal?


The definition of free is probably buried either in "subject to change without notice" or "Shaw products and services are subject to Terms of Service as occasionally amended" or "Terms and Conditions apply"

Check out MTS, they've really brought up their HD service and now have a decent HD-PVR option.

The bigger issue with MTS and PVRs is that you can only have 3 channels going at any one time in your house, so that means the PVR must be using at least 1 channel to record, that leaves 2 channels for the rest of the house.

Probably not an issue for most people.

[manhattan01]

So I called to see if they can lower my bill somehow...I went through the automated system and dialed 3 to cancel services. NOT sure if that takes me to retention or not. I started by saying is there any way to lower my bill which is $140 for Basic internet phone, Shaw High Speed, 2 HD boxes (one older model PVR), + HD. Typical bill pricing off their bundles.

I canceled my voicemail and call waiting since I don't need them.

I then asked about special pricing on another PVR (I want to upgrade my HD (non PVR) box) and he said no can do. BUT, they are offering the Pace Aspen for $498 (permanent price drop) and I can trade in my HD box for $150. I might do that.

I then asked if a customer were to cancel their services, is there retention pricing/plans/options that they can offer...he said yes. :| So next week...I'll try that route. Go for the PVR and maybe something off my bill or a few months free.

Any other suggestions? I'll need to do some homework on who I will be switching too...Telus for Phone and Internet...satellite for TV?

[zod]

last summer when I got the PVR from shaw for 299, I didn't mention telus as the competition, I mentioned Bell (which is hard now because telus just took over bell's satellite service here?). I used bell's offer to drive the hdpvr price down.

I also agree from stuff I read that shaw wasn't really giving out the boxes for free, but was free rental. They'd be stupid to let people walk away with them for free :) Allthough they could make that more clear. Too bad there's nothing in writing for deals you negotiate with the retention dept.

[dscott01]

Last summer I called Shaw for this free HD PVR retention deal. I was told 1 year free rental and then after the 1 year term, the HDPVR is mine to keep no strings attached. I don't have any intentions of canceling Shaw but they better honour what was promised. The one year anniversary was up on July 12, if Shaw try's to back out of what was promised, I will be canceling my services with them.

[tigeryl]

Just wondering who should I contact for such deals? local offices? Thx

[sneek]

FS has the HDPVR for 450 ;)

[jan27299]

I got a 6 month deal with shaw on September 08 for 6mo. free HD PVR and what i though was a free HD+ package.

Last month my bill jumped from $69 taxes in to $131 so i called today and here is what i was told:

1) HD+ was not free just for the 6 months.
2) Buyout for the PVR was $250.
3) Tried to speak to the first CSR but he kept rambling on about telus TV even though i was talking about switching to Telus Satellite.
4) Hanged up with the Shaw CSR and called Telus.
5) Telus is offering me on a 2 year contract a 2 PVR for $5/mo and a regular HD box for free.
6) I was thinking of getting the Medium Choice option which comes with: Digital standard (20HD channels), 6 theme packs for $59 plus add a asian channel for $7 and Movie central for $19 including HBO HD for a total of $95+taxes.
7)I called back Shaw and got another CSR on retention and the only deal he could give me would be to drop certain channel bundles from my current plan to drop the price and i could either give up the PVR, pay $19.95/mo or buy it out for $249.99.
8) At this point i told him to take off HD+ and channels 44-58 but he said he could only remove the HD+ program to save me $9/mo and he will send someoene in 10 days to remove the 44-58 and pickup the PVR.


Basically if i go with telus i lose a few movie channels from shaw with about $15 price difference but i get HBO HD.
Or i can remove the movie central package and get the 4 HD theme packs for $10 instead of $19 for the movies.

The CSR did ask me what he can do to keep me and i said give me the PVR for free and i will stay and he ooutright said no so 10 days my extra PVR is getting picked up.

At this point i will call back next week to officially cancel Shaw after about 10years of being loyal to them and give them one last chance to keep me.

[Evermore]

This is what I got from Shaw coming off the 6 month promotion.

- Buy the current HD PVR I have for $249 (down from $349)
- Another 6 months of free HD Plus
- They can't give me Premiere Entertainment for $38 so I'm dropping down to Basic for $33
- Three months Super Channel
- Extreme Internet for $22
- Free rental of another HD receiver for 6 months

I'm trying to get them to give me Tier 2 and Tier 3 for free since I want Spike and OLN, currently not on HD.

[hkbaabaa]

Last summer I called Shaw for this free HD PVR retention deal. I was told 1 year free rental and then after the 1 year term, the HDPVR is mine to keep no strings attached. I don't have any intentions of canceling Shaw but they better honour what was promised. The one year anniversary was up on July 12, if Shaw try's to back out of what was promised, I will be canceling my services with them.

I think you are canceling your service. ha ha. Don't get me wrong. I want you to get it for free as we will all jump on the train with you. But the chance is highly unlikely that you will get it for free. :twisted:

[dscott01]

I confirmed with Shaw a few days ago, as of Aug 12 the HD PVR is mine, no strings attached. Sorry to disappoint :)

[airmail]

It is yours until you decide to switch providers.

[EGee6]

i confirmed with shaw a few days ago, as of aug 12 the hd pvr is mine, no strings attached. Sorry to disappoint :)


it is yours until you decide to switch providers.

+1

[dscott01]

Not according to what I was told. I asked the rep if i canceled my service with Shaw the day after the HDPVR was mine, he said that I would keep the HDPVR. I asked him if Shaw would ask for it back and he said no, Shaw can't ask for the box as it is mine, just as if I bought it at a retailer.

[khulit]

Not according to what I was told. I asked the rep if i canceled my service with Shaw the day after the HDPVR was mine, he said that I would keep the HDPVR. I asked him if Shaw would ask for it back and he said no, Shaw can't ask for the box as it is mine, just as if I bought it at a retailer.

That's what they told me too, until I called to cancel my service. They then charged me $648 as fee for the HDPVR even though my initial bill already had this charge and was credited (a +$648 and a -$648 charge on my first bill)

I fought them about this, and they really meant FREE HDPVR as free while I'm with Shaw. I'm going to dispose my digital terminals after I give back the HDPVR as I will no longer return to Shaw ever as they lied to me

[dscott01]

I was never charged full price for the receiver and then credited the amount. I've been charged the $19 rental and then credited the $19 rental for the full year.

If you have a copy of the bill with Shaw charging you and then crediting you the $648, and Shaw telling you the HD PVR was free, I wouldn't let that go. I'm not a legal expert, but I'm guessing you could take Shaw to small claims court as you have the charge and the credit on your account. Either Shaw would have to give you the HDPVR or give you $648.

[I_live_with_my_Dad]

Called today,

$249 for brand new HDPVR

6 months of HD ($9 value per month) for free.

Good or bad? :confused:

[olwe]

Just got the off the phone with Shaw.

With all of 10+ years with Shaw, all the CSR offered me was free upgrade to Extreme Hi-Speed Internet for 6 months. I was asking for the free PVR for 6 months but the CSR was really rude about it. He said that the internet upgrade is all he could do. I flat out cancelled my service. I may have to call back to cancel the cancellation but then again, maybe not.

[i6s1]

Called today,

$249 for brand new HDPVR

6 months of HD ($9 value per month) for free.

Good or bad? :confused:

Good.


Just got the off the phone with Shaw.

With all of 10+ years with Shaw, all the CSR offered me was free upgrade to Extreme Hi-Speed Internet for 6 months. I was asking for the free PVR for 60 months but the CSR was really rude about it. He said that the internet upgrade is all he could do. I flat out cancelled my service. I may have to call back to cancel the cancellation but then again, maybe not.

Bad.

[brucered]

Called today,

$249 for brand new HDPVR

6 months of HD ($9 value per month) for free.

Good or bad? :confused:

that's pretty close to what i got last october or so, but i also got a free regular pvr for my bedroom (rental, not to keep), but the PVR and HD PLUS upgrade was about that.

grab it.

[aznpride]

is this a good deal guys? i've only been with shaw for around 10-11 months on the student discount plans ($40 for high-speed internet and basic cable) so I called retentions and they offered me this:

All for $72.95 each month for 6 months:
Classic Cable
Digital TV
HD Basic + HD Plus
1 month free Moviecentral preview...etc
High-Speed Internet Xtreme-i
Free HDPVR Rental - Buyout after 6 months at $299

Any comments for this deal? Maybe there are some areas where I can ask for a bit more? Thanks :D

[I_live_with_my_Dad]

brucered, do a search on MTS in the hot deals forum...


Looks like MTS is way better?

[Senk]

I canceled my Shaw service back in February.
I received this offer by mail last week:

Shaw basic Digital TV $14.95/month for 5 months + 2 months free
I believe it was about $another $12-15/month to add tiers 1, 2 and 3.

Shaw High-Speed Internte $19.95/months for 6 months + 2 months free

Shaw Digital Basic Phone $19.95/months for 6 months + 2 months free

I'm in Winnipeg.

[brucered]

brucered, do a search on MTS in the hot deals forum...

Looks like MTS is way better?

thanks, but it HATE MTS and will most likely never go back. i had them for phone service and they flat out lied to get me to switch.

some people swear by them, but i have shaw everything right now and don't have any issues. i get good service calls, no real downtime on anything and have the shaw hardware right now.

[inocent]

anyone know when the student deal starts?

[I_live_with_my_Dad]

C/S said keep an eye out... the student deal IS back on anyway.. at least in the Peg.

[brucered]

C/S said keep an eye out... the student deal IS back on anyway.. at least in the Peg.

what about us who are not in school any more, the 25-40y group who still want good tv and good d/l speeds?

[I_live_with_my_Dad]

Since I was in school last term I wont have to pay the reg. fee of $75...

I can sign up for a class, bring the receipt to Shaw, and then get a full refund for the class

I can, doesn't mean I will :D

[manhattan01]

Just called Shaw to "cancel" my service, got directed to a cancellation person, and they offered a free PVR for 6 months, and maintain my 19.95 internet deal that I got before. After that buy it for $348. I'm happy enough with that.

I just got a similar deal. I had contacted Telus to look at their pricing and was tempted to switch. I told this to Shaw and this is what they offered:

I currently have Shaw High Speed, TV and Digital phone basic for $140. Own a 6412 P3 and reg. HD receiver (I forget the model #).

Remove channels 29-58 (go back to basic cable) -$25 (no real discount just don't need those channels)
Free HD plus for 6 months
Free High Speed extreme for 6 months (not a big deal for me)
Free Pace Aspen rental for 6 months after which I can purchase for $249 BUT...I won't be purchasing the Aspen...it will be something else...some 64xx (the latest one). I took it but I'll tell you...once I have the Pace, they will have to pry it from my cold dead hands.

I accepted the deal.

I had called Shaw last month to discuss my pricing...at that time, I was offered to trade in my HD receiver (non PVR) for $150 for the Pace Aspen @ $450.

Now, I'm told:
a) That I can't trade in because they only accept in warranty boxes (mine ran out 18 months ago).
b) the Pace Aspen is not available for sale
c) the Aspen WAS at one time, available at retail stores but that's been pulled/stopped
d) all CSR staff are asked to no only say the Aspen is not available for purchase, but for customers asking for it, that it will be asked for but not guaranteed. Basically, you can request for one and they will order one but the availability of the unit is not 100%.

I just want two pace aspens to purchase. Is that too much to ask? :)

[wave_s13]

From Vancouver

Which phone # did you guys dial? Any direct line or special numbers?
How do you guys get them to budge and give you a deal?


I'm tried with 2 different CSR and they won't budge at all, and I have all 3 services with them. The best they did was giving me was offering $10 off my internet for 3 months!

Please advise...

[manhattan01]

From Vancouver

Which phone # did you guys dial? Any direct line or special numbers?
How do you guys get them to budge and give you a deal?


I'm tried with 2 different CSR and they won't budge at all, and I have all 3 services with them. The best they did was giving me was offering $10 off my internet for 3 months!

Please advise...

Just sent you a PM with some advice on what I did but looking at what other's got, they seem to be better at negotiating. :)

(604) 629-8888 - went through cancel my services option
and I was as polite as I would be talking to the Queen of England...for those that respect her. :)

[TerryTsang]

Only have cable with shaw and am moving so told them I was going to cancel my cable for telus tv. They offered me a discounted cable rate(40 for all the HD channels) and the refurbished pvr for 348. Can I get the price of the pvr down more? Dont really want to go to Telus TV but would like to get the PVR for less. Wish I had Novus in the building.

[dscott01]

My parents are current Bell customers. They called Shaw and were offered free HD PVR, 2 free digital terminals, free service for 1 month, free HD package for 6 months, and a reduced rate of $29.99 for full cable for 12 months. Needless to say they booked the install

I guess they talked to the right CSR...

[tmac09]

I bought a 2nd TV for my house and due to all the preditory pricing, emailed shaw to find out what could they offer a loyal full service (internet-phone-HD Digital w/ HD plus + movies) customer to get a 2nd HD box. I mentioned telus TV but never made any threats to switch to them or anything.

Within 24 hours I received a call from the disconnection department offering me a HD PVR for 6 months rent free with a purchase option of $249 after the 6 months. So I jumped all over that and yesterday picked up my new HD PVR....which I was confused about at first as I didn't recognize it. My first one I got 2 1/2 years ago was a motorola and this one is a Pace.

[Magoomba]

Guys, I realize this is a smoking deal, but make sure you keep in the back of
your mind that what Shaw is doing is anti-competitive in nature.

Shaw is willing to lose money in the short term in order to eliminate one competitor out of the downtown market.
They know they have deeper pockets and can make their profits from
other districts without Novus service.

It's fine if they're offering this deal to all Shaw customers, but to selectively
target one small competitor is shameful.

If I were a Shaw customer outside the Novus service area, I would be
pissed off and writing to the CRTC.

You guys know what will happen to Shaw's prices once Novus is gone, right?

By the way, I don't work for Novus. I am an internet customer with Novus
as their internet is much faster than Shaw. I am a Shaw customer for cable
TV. I don't subscribe to home phone service.

[pitabread]

Guys, I realize this is a smoking deal, but make sure you keep in the back of
your mind that what Shaw is doing is anti-competitive in nature.

Shaw is willing to lose money in the short term in order to eliminate one competitor out of the downtown market.
They know they have deeper pockets and can make their profits from
other districts without Novus service.

It's fine if they're offering this deal to all Shaw customers, but to selectively
target one small competitor is shameful.

If I were a Shaw customer outside the Novus service area, I would be
pissed off and writing to the CRTC.

You guys know what will happen to Shaw's prices once Novus is gone, right?

By the way, I don't work for Novus. I am an internet customer with Novus
as their internet is much faster than Shaw. I am a Shaw customer for cable
TV. I don't subscribe to home phone service.

than take advantage of the 10 10 10 deal.

[bandit373]

Not according to what I was told. I asked the rep if i canceled my service with Shaw the day after the HDPVR was mine, he said that I would keep the HDPVR. I asked him if Shaw would ask for it back and he said no, Shaw can't ask for the box as it is mine, just as if I bought it at a retailer. Ask the rep if they'll put that in writing and sign their name to it.

[papasmurf]

Don't listen to this guy. First of all, you cannot run Novus and Shaw at the same time because they use the same cables. You can only use satellite (eg Bell) with cable internet (eg Shaw).

[jasperlin]

hi

has anyone tried the pace aspen? any complaints? is it better than the moto?

currently renting the moto hd pvr but that rental is up so now i might take them up on the half price purchase option.

anyone?

[Bishop8]

hi

has anyone tried the pace aspen? any complaints? is it better than the moto?

currently renting the moto hd pvr but that rental is up so now i might take them up on the half price purchase option.

anyone?

I'm in the same boat as you. I think the only reason to take the Pace over the Moto was that the Pace allowed you to attach an external drive to expand recording capacity. With the new firmware update released this past week for the Moto, that's now a moot point -- or will be, once they actually activate it in the next month or so.

They both have their issues, but I'm pretty happy with the Moto. They seem to be fairly robust.

[dpolites]

I'm in the same boat as you. I think the only reason to take the Pace over the Moto was that the Pace allowed you to attach an external drive to expand recording capacity. With the new firmware update released this past week for the Moto, that's now a moot point -- or will be, once they actually activate it in the next month or so.

They both have their issues, but I'm pretty happy with the Moto. They seem to be fairly robust.

New firmware from Motorola or Shaw released to terminals? Just wondering if it is a known thing that Shaw will update the terminals to enable the SATA port. How did you find this out? Thx.

[SLee]

New firmware from Motorola or Shaw released to terminals? Just wondering if it is a known thing that Shaw will update the terminals to enable the SATA port. How did you find this out? Thx.
The digitalhome.ca forums has a good thread on it:

http://www.digitalhome.ca/forum/showthread.php?t=111563

[dpolites]

The digitalhome.ca forums has a good thread on it:

http://www.digitalhome.ca/forum/showthread.php?t=111563

I wonder if this firmware update will then allow also larger hard drives to be installed internally? Anyone know?

[jasperlin]

hmmm. so i guess there is no point in me switching eh?

does the pace aspen have any other things going for it? when i talked to the guy who was trying to make me stay with shaw instead of moving over to telus, he tried selling me on the aspen saying that the picture was beter and the colours were sharper.. can anyone confirm that?

[Bishop8]

I wonder if this firmware update will then allow also larger hard drives to be installed internally? Anyone know?

Read the threads -- that's where I learned about it. They're a possibility of both options. Pros/cons to both internal or external. If your Moto's still under warranty, you probably want to go with the latter.

[BoombasticSloth]

I thought one of the big advantages of the pace unit was that it can output the tv signal in its native resolution, which is huge for picture quality.

[Jet007]

I just got off the phone with Shaw, it took like 20 mins to get a live person on the line and it was a pretty funny conversation ...

after verifying my account, all I said was I was thinking about going with Telus TV ... then the CSR guy started to rant about how Telus TV sucks, like he sounded physically ill from what I said, he talked about Telus using equipment that is 5 years old, single tuner vs dual tuner, internet based TV, contract binding, pretty much equivalent to just plugging in your VCR ... after the 5 minute nonstop rant from the guy (I couldn't even say anything cause he wouldn't let me) he asked why anyone would want to go with that versus their PVR and I told him, they are giving it out for free vs. I don't have your PVR and so what can he do for me ... he gave me the same deal that everyone seems to be getting ... 6 months free HDPVR, 6 months free HDPlus (I already had an HD receiver and have all the other stuff from Shaw) and the option to rent the PVR for 20/mth, buy it out for $250 or return it back ...

Seriously though, that rant was hilarious, it was the equivalent of going up to a PS3 fanboy and just saying Xbox is better ... :D

[Captainsave26]

Called shaw and asked about how I'd go about cancelling my services(phone, internet & cable). Asked why and said I had priced out telus which was lower. Gave me the speech about how there service calls cost money and that the tv shares bandwidth with the internet...blah blah blah. Proceeded to offer me 6 months pvr with option to buy at half price, tv @ 19.95/month for 6 months, including I believe HD plus for 1 month or 6 months and upgrade to Shaw Xtreme Internet for 6 months. Thats what was outlined to me but will wait for the bill to arrive.

[filet]

FREE HDPVR is not really free... I got the "Free" HDPVR last year, and when I called to cancel today, they charged me $648 and told me that it was only "free" while I was with Shaw and that I would have to return it.

This is the first time I heard that "Free" HDPVR is only "Free" while you are with Shaw... As the real meaning of FREE means FREE not "Free Rental" or "On Loan" or "Free USE" and not FREE HDPVR...

Instead of being given incentive to stay with Shaw or come back in the future, I just got shafted and they were quite rude... SHAW SUCKS!

They didn't even offer me anything to stay... they just threaten to get the HDPVR back even though it was "FREE"... So I gave them the 30 day notice...

I just called shaw rentention, i had the "free pvr" offer as well,

I asked them about the free pvr, how it worked when it was offered a year ago to me? she did say i do get to keep it, just like purchasing it from a store.

She changed the status of the pvr from rental to purchase. And charged 498$ for the pvr to my account and credited the 498$ back to my account. So in the end it was basically free =).

[da_hool]

The digitalhome.ca forums has a good thread on it:

http://www.digitalhome.ca/forum/showthread.php?t=111563

Finally fixes the green line on the right side of the screen!!! It only took like 9 months!

[pinkcandii]

Has anyone had any luck with the Novus $10 match since the "deal" expired? http://img154.imageshack.us/img154/3319/2009july14shawcableserv.jpg the proof says the package expired on August 31st.

Got in on this deal late! : (
Anyone with any luck on securing it still?

[happynetant]

Received a letter "Switch back to Shaw":

Here is the deal:
1) a free HDPVR and stay with Shaw for minimum 6 months
2) 1st month all services free (phone, internet and TV)
3) 1st month all TV channels
4) $20/month in Digital Phone Basic and $20/month High-Speed Internet for 6 months

[Gdog]

I just called shaw rentention, i had the "free pvr" offer as well,

I asked them about the free pvr, how it worked when it was offered a year ago to me? she did say i do get to keep it, just like purchasing it from a store.

She changed the status of the pvr from rental to purchase. And charged 498$ for the pvr to my account and credited the 498$ back to my account. So in the end it was basically free =).

Thanks for this! I am going to call in on Monday to get this same "status" change as you. Wish me luck.

[Gdog]

Has anyone had any luck with the Novus $10 match since the "deal" expired? http://img154.imageshack.us/img154/3319/2009july14shawcableserv.jpg the proof says the package expired on August 31st.

Got in on this deal late! : (
Anyone with any luck on securing it still?

For those that got in on the "free HDPVR" deal from last year, have you been able to successfully switch to the Novus $10 deal?? Let us know folks! :)

[sweetmikem]

Hey Everyone,

I received the common deal most of you did when I threatened to leave and go to Telus TV, what I really wanted was the free PVR for 6 months.

My 6 months is almost up now, anyone renegotiated to get the box for free for good? Or do you have to do another 6 month free and repeat the process?

Cheers,

Mike

[blainehamilton]

Originally Posted by SLee
The digitalhome.ca forums has a good thread on it:

http://www.digitalhome.ca/forum/showthread.php?t=111563

I wonder if this firmware update will then allow also larger hard drives to be installed internally? Anyone know?


The firmware update has happened for most areas, but the larger drive support still doesn't work yet.

Someone on the digitalhome forums reports this is in preparation for Shaw releasing a 1TB Western Digital expansion drive for the PVR boxes. Knowing Shaw, that expansion will cost $300 to $500...


People report the new drive size is showing on internal and esata drive upgrades, but the external drives aren't authorized, and the internal ones don't use the higher capacity yet.

Hopefully this gets ironed out in the next month or so. I need way more HD capacity for NHL and primetime shows this season.

[sphish]

I recently got HD from Shaw, had full non-digital cable previously, and just high speed internet. I was paying $95.95/mo for the above services.

Asked what they'd do to keep me from going to Telus (Satellite TV + High Speed Turbo) and this is the deal I got...

6 months HDPVR rental fee waived ($19.95/mo)
6 months of reduced rate for HD Basic + HD Plus + Timeshifting ($39.95/mo)
6 months of Xtreme-I Internet 30mbps/1mbps ($35/mo)
Option to purchase HDPVR for $249 after 6 months

I'm paying $74.95/mo for all of the above, for 6 months at which point I'll renegotiate and see if they do something to keep me from going to Telus at that point.

[Pavel]

After your promo runs out, dont expect anything. They're really rigid right now and not budging. I tried re-negotiating after my promo ran out and they told me that I am free to go with Telus if I am not satisfied with Shaw.

[sphish]

At the very least I'll buy out my PVR and stick with them for a month then go to Telus or something. :D

[Pavel]

The problem is that Telus tv et al is really no match for Shaw if you watch HDTV and download a lot. Shaw knows there services are better than Telus' so they're not willing to do much.

[sphish]

I don't do much downloading, and I'd be doing the satellite TV and high speed turbo. The thing that makes me consider just biting the bullet and paying $114.95/mo with Shaw is the fact that I don't need to have a dish mounted anywhere, don't have to go through the hassle of switching or anything, and really just have less to worry about overall.

[Gdog]

After your promo runs out, dont expect anything. They're really rigid right now and not budging. I tried re-negotiating after my promo ran out and they told me that I am free to go with Telus if I am not satisfied with Shaw.

My promo ran out on Sept.2nd for the free HDPVR. They started to charge me $19.95/month.

So I called in to Shaw, and the CSR took off the and reversed the $19.95 charge. So that means my HDPVR is free and when I'm done with it I still need to return it to Shaw.

I inquired about the $40 Telus deal, and the CSR went into a rant about how the services are different, will slow down my internet, etc. I also asked about the $30 Novus deal, he said that is no longer offered.

I asked about cancelling, CSR was happy to say cancel if you're not happy and switch to Telus. This CSR was on the ball. Kept on saying you got a great deal with a free HDPVR, when people are normally paying $500 for the box.

Seems like they've been getting a lot of calls lately and they have been clamping down on extending promos...

[sweetmikem]

Gdog, that is awesome that you are getting the box for free. I'm hoping I can do the same, I don't see why they wouldn't give the box for free and keep a customer for a long time. Since I have the old PVR as well, maybe they will be a little easier on me.

I will try and get the box for free in a month andpost back when I know.

[Pavel]

I asked about cancelling, CSR was happy to say cancel if you're not happy and switch to Telus. This CSR was on the ball. Kept on saying you got a great deal with a free HDPVR, when people are normally paying $500 for the box.

Seems like they've been getting a lot of calls lately and they have been clamping down on extending promos...
That's my situation too. I have the PVR and I got it for free. I imagine they flagged on my account so the CSR can easily see it. This is probably why they said I can leave Shaw if I wanted to. However, I was told my box was free, period. Nobody mentioned that I have to return it if I leave Shaw.

[hohohong]

That's my situation too. I have the PVR and I got it for free. I imagine they flagged on my account so the CSR can easily see it. This is probably why they said I can leave Shaw if I wanted to. However, I was told my box was free, period. Nobody mentioned that I have to return it if I leave Shaw.

Well, they told me it was free. But when I call in to cancel, they wanted to charge me. I have to ask them to check my record and they finally agreed to not charge me. And they have to read the note everytime u call in otherwise they'll say it's not free.

If I were u, I would cancel ur existing acc and continue with someone else name on the acc to make sure it's 100% done deal. Plus you get discount as new customer anyway. And since ur acc is flagged now, it's harder for u to negotiate. Might as well cancel and continue with a brand new acc.

[Pavel]

That's a good idea. The account is in my wife's name I am just a secondary person on there. However, if we cancel, we lose one of the tiers which is now free cuz the tech guy didn't install the filter. We save $5 or $60/year. In addition, we have Shaw Home Phone lite. we arent suppose to have call forwarding but we do and we use that a lot. Not quite sure if by leaving and coming back we would be save much.

[hohohong]

That's a good idea. The account is in my wife's name I am just a secondary person on there. However, if we cancel, we lose one of the tiers which is now free cuz the tech guy didn't install the filter. We save $5 or $60/year. In addition, we have Shaw Home Phone lite. we arent suppose to have call forwarding but we do and we use that a lot. Not quite sure if by leaving and coming back we would be save much.

I had the same set up as you. Initial acc, I have the authorized access but not my name. The new acc, it's under my name and I get new customer discount.

I had problem with channel 225 and Shaw send a tech over. The only thing that fix the problem is by removing the filter and that gimme access to classic cable.

So, I have classic cable at the price of basic!

[drhorrible]

I recently got HD from Shaw, had full non-digital cable previously, and just high speed internet. I was paying $95.95/mo for the above services.

Asked what they'd do to keep me from going to Telus (Satellite TV + High Speed Turbo) and this is the deal I got...

6 months HDPVR rental fee waived ($19.95/mo)
6 months of reduced rate for HD Basic + HD Plus + Timeshifting ($39.95/mo)
6 months of Xtreme-I Internet 30mbps/1mbps ($35/mo)
Option to purchase HDPVR for $249 after 6 months

I'm paying $74.95/mo for all of the above, for 6 months at which point I'll renegotiate and see if they do something to keep me from going to Telus at that point.

I got more or less the same for my parents house, although they upgraded our shaw high-speed to shaw xtreme for free (so like a $5 difference?). I'm moving into a new condo in a couple of weeks and I'll post what I get offered as a new customer.

[gaijin]

Hmmm, anyone in calgary have any recent experiences with getting an HD deal? Looking to sign up for HD but not sure where/how I should be looking for a deal...

[jasperlin]

I recently got HD from Shaw, had full non-digital cable previously, and just high speed internet. I was paying $95.95/mo for the above services.

Asked what they'd do to keep me from going to Telus (Satellite TV + High Speed Turbo) and this is the deal I got...

6 months HDPVR rental fee waived ($19.95/mo)
6 months of reduced rate for HD Basic + HD Plus + Timeshifting ($39.95/mo)
6 months of Xtreme-I Internet 30mbps/1mbps ($35/mo)
Option to purchase HDPVR for $249 after 6 months

I'm paying $74.95/mo for all of the above, for 6 months at which point I'll renegotiate and see if they do something to keep me from going to Telus at that point.

not bad..

i have the same deal cept my xtreme is for 8 months insetad of 6.. no time shifting that i know of, i have home phone and pay 69.99 + 18.95 for chiense channels (mom).

told them i was a student hahaha

[sweetmikem]

Hmmm, anyone in calgary have any recent experiences with getting an HD deal? Looking to sign up for HD but not sure where/how I should be looking for a deal...

My deal is only 4 months old in Calgary. I get the following from Shaw:

HD PVR free for 6 months (then $19.95/mth after)
3 Months of free channels in different tiers

Total charge $39.95 a month.

Hope that helps.

[deee_wreck]

My deal is only 4 months old in Calgary. I get the following from Shaw:

HD PVR free for 6 months (then $19.95/mth after)
3 Months of free channels in different tiers

Total charge $39.95 a month.

Hope that helps.

^^ Are they giving you the option to buy out after the 6 months ?

Did you have a HD or HDPVR prior to getting the deal?

I just called to see what I could get for internet and cable together;
(1) as a new customer, (2) as an existing customer

(1) as a new customer:
- 19.95 on internet for first 3 months
- free install
- no discount on cable
- no discount on equipment

(2) as an existing:
- option 1: upgrade to classic cable pkg $39.95 for 6 months.
- option 2: HDPVR at $298+tax, no change to my current plan

my current plan is basic cable + HD plus; lite internet (monthly: $70)

Gonna see what Telus and Bell have on special to compare.

[sweetmikem]

^^ Are they giving you the option to buy out after the 6 months ?

Did you have a HD or HDPVR prior to getting the deal?

I just called to see what I could get for internet and cable together;
(1) as a new customer, (2) as an existing customer

(1) as a new customer:
- 19.95 on internet for first 3 months
- free install
- no discount on cable
- no discount on equipment

(2) as an existing:
- option 1: upgrade to classic cable pkg $39.95 for 6 months.
- option 2: HDPVR at $298+tax, no change to my current plan

my current plan is basic cable + HD plus; lite internet (monthly: $70)

Gonna see what Telus and Bell have on special to compare.

Hey,

I had a digital box before, which they let me keep. I used what Telus offers in Calgary to get the HD PVR for free for 6 months, with the option to buy it at the end of term (I am trying to get for free at the end of the month), sounds like your option #2 above.

They also offered me the internet for $19.95, but I turned it down to use as a bargaining chip when the 6 months ran out to try and get the PVR for free.
I managed to get Telus to give me no contract on my internet at the same price. Telus TV has some sweet deals that you can check out on their website to use to play with Shaw.

Mike

[Pavel]

i have the same deal cept my xtreme is for 8 months insetad of 6.. no time shifting that i know of, i have home phone and pay 69.99 + 18.95 for chiense channels (mom).
Everyone on Shaw should have time shifting at no additional charge. The only time shifting channels that cost you more is the Canadian eastern (or western) channels. The US time shifting channels are included even with Digital.

[infidel]

Telus called me last week offering me a free HDPVR to come back to them because I'm a long time Telus phone customer. I currently use Shaw for TV and Internet.

So I called Shaw today and offered to move my phone service over to them if they were willing to do something for me in terms of TV service. I wanted a PVR which Telus was willing to give me FREE and I was even willing to switch phone providers to Shaw if that's what it took.

I spoke to some first line rep and he quickly put me on hold to go get someone who could help me. Six minutes and 28 seconds of hold time later, the same rep came back and was only willing to offer me their phone service and a slight upgrade on my TV service for $2.95 more a month! Wow. I simply said that was unacceptable and will be considering canceling all my services with Shaw to go back to Telus and they seemed okay with that.

We'll see what they do when I wait a few days and then tell them I want out altogether.

I guess the retention department here in Victoria really is a different breed than other parts of the country.

[sweetmikem]

I would definitely call back the cancellation department at Shaw and try again. You should be able to get the PVR for 6 months free, plus time shift, plus movie channels free for a 3 months, and a few extra HD channels as well for about $49 or so.

[bowmah]

Heard Shaw just laucnhed a new Pace HD box. Did I hear right that the newer units will no longer have built in HDD's but rather, they sell you an external HDD? Also heard that all the great HDPVR deals / promos are for the current Pace units and not the Motorola ones. Any thoughts?

[inocent]

Heard Shaw just laucnhed a new Pace HD box. Did I hear right that the newer units will no longer have built in HDD's but rather, they sell you an external HDD? Also heard that all the great HDPVR deals / promos are for the current Pace units and not the Motorola ones. Any thoughts?

Just got the Bestbuy flyer and the new Pace PVR is $299. Seems like a sweet deal, I wonder how big of a hard drive you can attach.

[spoonss]

Just got the Bestbuy flyer and the new Pace PVR is $299. Seems like a sweet deal, I wonder how big of a hard drive you can attach.


the new Pace PVR $299 is without Hard drive basically it is just a HD terminal. but You can attach an external 1TB HD on it, it will be $200 which you can get it from Shaw.

[infidel]

Telus called me last week offering me a free HDPVR to come back to them because I'm a long time Telus phone customer. I currently use Shaw for TV and Internet.

So I called Shaw today and offered to move my phone service over to them if they were willing to do something for me in terms of TV service. I wanted a PVR which Telus was willing to give me FREE and I was even willing to switch phone providers to Shaw if that's what it took.

I spoke to some first line rep and he quickly put me on hold to go get someone who could help me. Six minutes and 28 seconds of hold time later, the same rep came back and was only willing to offer me their phone service and a slight upgrade on my TV service for $2.95 more a month! Wow. I simply said that was unacceptable and will be considering canceling all my services with Shaw to go back to Telus and they seemed okay with that.

We'll see what they do when I wait a few days and then tell them I want out altogether.

I guess the retention department here in Victoria really is a different breed than other parts of the country.



Got a call from Shaw after I sent them an email letting them know my displeasure with their offer.

Got Shaw phone service @ 1 month free and then 11 months @ $19.95
and
Digital TV - with the digital terminal for 6 months @ 19.95

No free PVR which I knew would be a stretch but this will still save me money in the long run and I already have a DVD recorder. It also gives me time to see if Telus can get their digital TV (without the dish) in my neighbourhood.

All in all happier than I was and saving some money which is always good.

Advice to others dealing with Shaw. Be polite, be business like and be clear. Ultimately they don't really want you to leave them. It's not personal. They have shareholders to keep happy and you have your own economic interests.

[brucered]

my dad just got 6mos free upgrade to hdplus and a hdpvr for $249.

not sure if it's refurb or new, but either way, not a bad deal.

he's been with them since day 1 and just got the samsung plasma from costco, so they're happy.

[jhkeong]

Just got the Bestbuy flyer and the new Pace PVR is $299. Seems like a sweet deal, I wonder how big of a hard drive you can attach.

Can someone confirm that? I only pick up a box that says Pace HD DVR. Do not comes with an external HDD.

[esellerauction]

I hear this box is having some issues.

[sweetmikem]

I just has a Shaw cable guy in to fix something with my PVR and he told me to stay away from the Pace.

[andrewlala]

anyone know if shawTV is available in scarborough(toronto) area?
and if they have any special right now :razz:

i booked bell for satellite TV installation this Sat for a 2 year contract, if i can find anything better , i would definite cancel bell before they install.

[bowmah]

I just has a Shaw cable guy in to fix something with my PVR and he told me to stay away from the Pace.

What was the reason?

[i6s1]

What was the reason?

They've had a lot of problems with them... I don't know exactly what. They were supposed to replace the moto boxes a year ago.

[StoneColdWhat]

So if the new ones are $300, maybe the one ones will drop in price!

[bowmah]

The old one is the Pace Aspen. The new one that was launched recently is the Pace Summit or something like that. So are they discontinuing the Motorola's or are the Paces only for promos and rentals?

[bairdo]

I've had the Pace TDC776D PVR in the Lower Mainland for a couple of months now and I've had zero issues with it - It's been working great since I got it. Apparently the Pace PVR's only available directly from Shaw currently. It already has the capability to add on an extra HD of any size as long as it's an SATA drive, I'm just gauging how much I record etc before I try it out since I have an extra 500Gb HD sitting around. It runs off of the exact same software as the Motorola box so aside from aesthetics - there's really no noticeable difference. The tech that brought my box by also mentioned that Shaw's about to activate the network cable connections anytime soon so you can connect your Xbox 360's or PS3's directly to the cable box for internet connectivity as opposed to running cables all over (for those still not rocking the wireless).

[wranglery]

I saw Futureshop flyer about the Shaw PVR Expander with the Pace terminal for $500 which is the same price on Shaw's site. I have an older Motorola PVR with 160GB HD. I don't think the Expander will work even though it's $200.
http://www.shaw.ca/en-ca/ProductsServices/Television/HDTV/Hardware-PVRExpander.htm
I called the customer service and it's totally useless to get any help from the girl. She got me on hold several times when I asked a few tech questions:
Will my old Motorola works with this Expander? She told me yes after 2 minutes on hold.
I have my own 1TB eSATA HD and can I connect it to my Motorola? She didn't say yes or no.
Do I need to call tech support to activate the Motorola so it will recognize an external HD? She said no. I don't think that's true. If it's, I would have connected the HD to my PVR when I got during Boxing Day at Visions.
I would appreciated if anyone has any info about this Expander and connecting an eSATA HD to the Motorola PVR.

[brucered]

I saw Futureshop flyer about the Shaw PVR Expander with the Pace terminal for $500 which is the same price on Shaw's site. I have an older Motorola PVR with 160GB HD. I don't think the Expander will work even though it's $200.
http://www.shaw.ca/en-ca/ProductsServices/Television/HDTV/Hardware-PVRExpander.htm
I called the customer service and it's totally useless to get any help from the girl. She got me on hold several times when I asked a few tech questions:
Will my old Motorola works with this Expander? She told me yes after 2 minutes on hold.
I have my own 1TB eSATA HD and can I connect it to my Motorola? She didn't say yes or no.
Do I need to call tech support to activate the Motorola so it will recognize an external HD? She said no. I don't think that's true. If it's, I would have connected the HD to my PVR when I got during Boxing Day at Visions.
I would appreciated if anyone has any info about this Expander and connecting an eSATA HD to the Motorola PVR.

you said you have your own 1TB eSata HD and motorlo HD terminal, so why not just try it and see if it works?

[wranglery]

Well, already tried and nothing works. I guess that confirms the note on the bottom of their page that something is coming soon:
http://www.shaw.ca/en-ca/ProductsServices/Television/HDTV/Hardware-PVRExpander.htm
My machine is the DCT3416.

[Bishop8]

Do a bit of research here (first post has a very good summary):


http://www.digitalhome.ca/forum/showthread.php?t=112018

[SuSHi]

what are the most recent HD PVR promotions telus and bell have been offering? i've been digging through the thread but don't want to call them with an expired promotion

[tkyoshi]

Do a bit of research here (first post has a very good summary):


http://www.digitalhome.ca/forum/showthread.php?t=112018


Well, already tried and nothing works. I guess that confirms the note on the bottom of their page that something is coming soon:
http://www.shaw.ca/en-ca/ProductsServices/Television/HDTV/Hardware-PVRExpander.htm
My machine is the DCT3416.

Yes it is now active on the boxes. As it's still a bit early not all boxes have had a hit yet, if it says not authorized call in and have your box reset.

[Pavel]

Which esata drive enclosure would ideal to hook-up to an existing hd, say Seagate? I noticed the Thermaltake I got from NCIX doesnt come with a esata to esata cable. Maybe it would be cheaper just to buy the cable from mono or dealsextreme but I wouldnt compatibility issues like some people have posted elsewhere.

[i6s1]

Which esata drive enclosure would ideal to hook-up to an existing hd, say Seagate? I noticed the Thermaltake I got from NCIX doesnt come with a esata to esata cable. Maybe it would be cheaper just to buy the cable from mono or dealsextreme but I wouldnt compatibility issues like some people have posted elsewhere.

check the thread at digitalhome. Write down the drives/enclosures that are working for others, and see which ones have the best price. The cable can't be that important, they all should work.

[Blodia]

Hi guys,

I recently got off the phone with Shaw about cancelling. I work for TELUS so i get a pretty good discount off all their services, and I told them that. All they did for me was give me a PVR free for 6 months, and then have the option to buy it out for around 300 after that. For now I pay $61/month for my current TV stations as well as the HD ones. Was this a bad deal? I see everyone saying they get it for around 40/month. Does that include all the tiers or what? And for how long?

[kud0s69]

Hi guys,

I recently got off the phone with Shaw about cancelling. I work for TELUS so i get a pretty good discount off all their services, and I told them that. All they did for me was give me a PVR free for 6 months, and then have the option to buy it out for around 300 after that. For now I pay $61/month for my current TV stations as well as the HD ones. Was this a bad deal? I see everyone saying they get it for around 40/month. Does that include all the tiers or what? And for how long?


Depends. I have tried twice in Vancouver suburb of Coquitlam to get a deal or move onto Telus. I really did not get much offers. I do not think they are as easy going out here as they seem to be in the provinces to the east of us.

[i6s1]

Hi guys,

I recently got off the phone with Shaw about cancelling. I work for TELUS so i get a pretty good discount off all their services, and I told them that. All they did for me was give me a PVR free for 6 months, and then have the option to buy it out for around 300 after that. For now I pay $61/month for my current TV stations as well as the HD ones. Was this a bad deal? I see everyone saying they get it for around 40/month. Does that include all the tiers or what? And for how long?

Which HD channels? Your city matters, I think they have different packages in BC compared to AB. My parents pay $67 or $68 for Digital and HD "Plus" and "Extra". But the last bill says the price is going up $2.

Most people are getting the PVR, buy they don't really need anymore hardware. (They have 2 HDPVRs, one HD tuner, and 2 digital boxes... plenty of hardware.)

I just want to see what people are getting who are just asking for free programming.

[Blodia]

Which HD channels? Your city matters, I think they have different packages in BC compared to AB. My parents pay $67 or $68 for Digital and HD "Plus" and "Extra". But the last bill says the price is going up $2.

Most people are getting the PVR, buy they don't really need anymore hardware. (They have 2 HDPVRs, one HD tuner, and 2 digital boxes... plenty of hardware.)

I just want to see what people are getting who are just asking for free programming.

I live in Edmonton. As far as I know I'm just getting the extra HD channels that come with the PVR, and HD plus for one month free. The rest stays the same. But as far as the rest goes, we have all the channels except for movie central and the likes.

[xchaosprince]

what are the most recent hd pvr promotions telus and bell have been offering? I've been digging through the thread but don't want to call them with an expired promotion

+1

[sshong]

Has anybody received a free HD PVR lately? I over heard a co-worker saying they had to pay for the HD PVR, but then they got credits which made the HD PVR free.

[bliznit]

I got my free PVR rental 6 months in GVR area. and also got 6 months free movie channels. :)

[hohohong]

Has anybody received a free HD PVR lately? I over heard a co-worker saying they had to pay for the HD PVR, but then they got credits which made the HD PVR free.

I’ve not heard of free HDPVR since Sept 2008. I got mine totally free end of Aug 2008 as long as I stayed with Shaw for 1 year.

Right on that 1 year, I cancelled and kept my HDPVR, signed up as new client and get new customer promo.

[kxs250]

I currently have TV, Internet, and Telephone with Shaw. I called yesterday to cancel my services in the hopes that they would offer me 6 months of free HDPVR and HD plus, etc. The retentions rep told me to hold off for two or three days and call back, as they will have a new unadvertised offer. He hinted that there may be a free indefinite rental of an HDPVR but would not go into specifics.

Anyone out there hear of a new retentions offer in the works?

[fubob]

Shaw CSR"S are towing the company line when asked about free anything , it all depends how you ask , I called and asked for a better deal on a HDPVR and was told basically the same thing I could get one for $348.00 because I was a digital subscriber . When I pushed them about leaving for another provider almost no reaction .

There is a retention offer out there but you have to work for it the Shaw CSR"S will up the offer depending on how you approach it .
Threatening to leave is very common my question to them was why are people who turn in sat recievers and signing up with Shaw getting these HDPVR"S for almost nothing when there are long time loyal subscribers who are unable to get the same deal. I wrote an email to Shaw and was contacted the next day and given an offer I could not refuse :lol:

Shaw will come around it depends on your approach you have to be prepared to leave but have a reasonable request one that you can back up with facts .
Maybe I got lucky but I was told it was a new offer not yet advertised to the general public .
The deal includes a HDPVR ( NO CHARGE FOR 3 YEARS ) AND A month of HD+.

Happy Hunting

[vorthex]

Hi, I have some questions (I dont want to read through 700 pages so I'm hoping someone can answer this)

I've had an HD TV for a few years now, and we only have 2 in the house. But we dont have an HD Box. First of all, do they charge for HD-Channels? Second of all, is there a way I can get a box for free, or cheap? We have been with Shaw for many years but I don't want to dish out hundreds of dollars...

[Narci]

With Shaw, if your on Basic Digital service, you'll get some HD channels included. If you want the rest of the HD channels, like TSN, you'll need to buy the HD Plus option.

I think of Shaw sorta like Apple. They try to control thier costs as much as they can. This means no retention type deals (or decent ones anyways).

Although I hate Shaw myself, you have to keep in mind that Shaw is banking on the main fact that you are not locked into a contract. With most other providers, like Telus or Bell, you'll have to sign up on contract to get free boxes, better rates ETC.

If you follow the Shaw forums on DSLreport, you'll notice why some areas east of Vancouver is getting good deals. It's because there's real competition for cable service. As well, pockets of downtown vancouver also has 'REAL' competition, mainly from Novus hence why there was/is an uproar on Shaw's predatory pricing. Thier promotions only target areas where there is true cable competition. Don't have Novus as an option in your area? Then you don't qualify for the promotion.

[brucered]

Hi, I have some questions (I dont want to read through 700 pages so I'm hoping someone can answer this)

I've had an HD TV for a few years now, and we only have 2 in the house. But we dont have an HD Box. First of all, do they charge for HD-Channels? Second of all, is there a way I can get a box for free, or cheap? We have been with Shaw for many years but I don't want to dish out hundreds of dollars...

HD channel packager is same as full cable, but you pay for the HD+, which is an additional 9-11 channels now

i doubt you will get a FREE HD Box, you might get a good deal on one, and then some credits etc. i got mine for $249 and about $100 in programming/internet credits and a free basic digital box to use, so i basically paid $150 for a brand new HDPVR, but you probably won't get that any more.

my folks have been with shaw since day 1, all their services, they just got an HDPVR for $298, 6mos free HD+upgrade and that's about it.

[fubob]

Do not doubt it just got it free for 3 years ...

[loann]

Do not doubt it just got it free for 3 years ...

That sounds like a cool deal. Do you mind posting the details of your deal?

[fubob]

See previous post on page 47 .

[kxs250]

I called Shaw on behalf of a friend to see what kind of deal he could get. He currently has Shaw TV and was scheduled to have Shaw Internet and Telephone installed. I told the rep that Telus was offering a better bundle price and that I wanted to cancel all Shaw services.

The CSR offered the following:
- Classic Cable and HD Plus;
- Extreme Speed Internet;
- Digital Phone (includes all calling features and unlimited LD for CAN/US); and
- 1 year free HDPVR rental.

All for $84.95/month for 12 months.

[sweetmikem]

Shaw CSR"S are towing the company line when asked about free anything , it all depends how you ask , I called and asked for a better deal on a HDPVR and was told basically the same thing I could get one for $348.00 because I was a digital subscriber . When I pushed them about leaving for another provider almost no reaction .

There is a retention offer out there but you have to work for it the Shaw CSR"S will up the offer depending on how you approach it .
Threatening to leave is very common my question to them was why are people who turn in sat recievers and signing up with Shaw getting these HDPVR"S for almost nothing when there are long time loyal subscribers who are unable to get the same deal. I wrote an email to Shaw and was contacted the next day and given an offer I could not refuse :lol:

Shaw will come around it depends on your approach you have to be prepared to leave but have a reasonable request one that you can back up with facts .
Maybe I got lucky but I was told it was a new offer not yet advertised to the general public .
The deal includes a HDPVR ( NO CHARGE FOR 3 YEARS ) AND A month of HD+.

Happy Hunting

Can you tell us exactly what you received and the price please?

[vorthex]

With Shaw, if your on Basic Digital service, you'll get some HD channels included. If you want the rest of the HD channels, like TSN, you'll need to buy the HD Plus option.

I think of Shaw sorta like Apple. They try to control thier costs as much as they can. This means no retention type deals (or decent ones anyways).

Although I hate Shaw myself, you have to keep in mind that Shaw is banking on the main fact that you are not locked into a contract. With most other providers, like Telus or Bell, you'll have to sign up on contract to get free boxes, better rates ETC.

If you follow the Shaw forums on DSLreport, you'll notice why some areas east of Vancouver is getting good deals. It's because there's real competition for cable service. As well, pockets of downtown vancouver also has 'REAL' competition, mainly from Novus hence why there was/is an uproar on Shaw's predatory pricing. Thier promotions only target areas where there is true cable competition. Don't have Novus as an option in your area? Then you don't qualify for the promotion.

Thanks... so if I get an HD box I can view some of the channels in HD?

[vorthex]

HD channel packager is same as full cable, but you pay for the HD+, which is an additional 9-11 channels now

i doubt you will get a FREE HD Box, you might get a good deal on one, and then some credits etc. i got mine for $249 and about $100 in programming/internet credits and a free basic digital box to use, so i basically paid $150 for a brand new HDPVR, but you probably won't get that any more.

my folks have been with shaw since day 1, all their services, they just got an HDPVR for $298, 6mos free HD+upgrade and that's about it.

Thanks, we have been too...

$300 for HDPVR damn...

My buddy in the states gets all the HD garbage for free, free box, free channels, free everything really.

I see you are from Winnipeg too. I guess I wont be getting an HD box anytime soon if they're that expensive... (I'm a student)

[Don DiGuapo]

Not much luck here. Called in and the best I could do was the 'Standard new customer promotion'. Free move of two lines, + $50 PPV credit + $10 off per month for 10 months if I buy a second DSR505 @ $199. I'm moving in a month and am looking to buy a second flat screen so it's not too bad.

[fubob]

Can you tell us exactly what you received and the price please?

As I said a free HDPVR FOR 3 YEARS after that I will have to buy it or rent it by then who knows what the price will be and what new equipment will be out there .HD+ free for a month which so far I tHink I will keep as some of the channels for me anyways are very good .

The Shaw CSR'S as I said it is hit and miss maybe I got lucky but so far so good .

PS
This is in WPG .

[sweetmikem]

Well, I just got off the phone with a CSR with no luck what-so-ever, I suppose I will try the email route now. The thing that bothered me th most is if you are a former Telus TV subscriber, Shaw will give you a free HD PVR and a free digital box. If you are a loyal, returning customer, you get squat. They offered to sell me the box for $249, and the channels I wanted for around $70/mth. From Telus, boxes free, channels around $50/mth.

[brucered]

my brother got his bill in 1/2 for 12monts ($80 savings a month), 3 digital terminals and 2 HDPVR's (i'm guessing refurb motorolla 160gb) on a 3y lease. HDPLUS free for 6mos or 1y, i forget.

don't know how he got that, but he did. they re installing on tuesday (calgary deal).

never heard of a deal that good, but good for him.

[sweetmikem]

my brother got his bill in 1/2 for 12monts ($80 savings a month), 3 digital terminals and 2 HDPVR's (i'm guessing refurb motorolla 160gb) on a 3y lease. HDPLUS free for 6mos or 1y, i forget.

don't know how he got that, but he did. they re installing on tuesday (calgary deal).

never heard of a deal that good, but good for him.

Wow, I am talking to the wrong people at Shaw! I keep getting the "Sure, go to Telus, what me worry?".

I was actually going to switch to Telus, but apparently they have fixed the hack that allowed you to watch another show while recording.

[spookie149]

I called and got squat too. Picked up the Pace @ BB. They wouldn't even try to match BB!

[brucered]

Wow, I am talking to the wrong people at Shaw! I keep getting the "Sure, go to Telus, what me worry?".

I was actually going to switch to Telus, but apparently they have fixed the hack that allowed you to watch another show while recording.

me too. i'm the one who told him to call and what to say. i got an ok deal a year ago, NEW HDPVR $249, HDPlUS for 6mos, EXTREME for 6mos and DIGITAL TERMINAL. not even close to what he's getting, but oh well, i was and am happy with my deal.

[way2quik]

I got my parents to call and what was offered to me was free hdpvr rental for 3 years. Price for internet, hd cable, phone came to $107 after tax - not sure if this was for one year or three, I forgot. But it is the new Pace HD box I'll be receiving.

Also, I never knew Talentvision (the two chinese channels) are not HD. I always thought Fairchild channel, at least, was an HD channel the past year.

[Narci]

Wow, I am talking to the wrong people at Shaw! I keep getting the "Sure, go to Telus, what me worry?".

I was actually going to switch to Telus, but apparently they have fixed the hack that allowed you to watch another show while recording.

His brother is re-installing cable. With a deal like that..his borther must be considered a new customer. (have not been with shaw for at least 90 days).

[brucered]

His brother is re-installing cable. With a deal like that..his borther must be considered a new customer. (have not been with shaw for at least 90 days).

if you are referring to my brothers deal, 3y rental of 2-HDPVR's, 1/2 price bill for 1y, HDplus for 6mos and 3 digital terminals... NO he is not coming back to shaw, he is a current customer and has always been with shaw.

[Narci]

if you are referring to my brothers deal, 3y rental of 2-HDPVR's, 1/2 price bill for 1y, HDplus for 6mos and 3 digital terminals... NO he is not coming back to shaw, he is a current customer and has always been with shaw.

Wow, nice deal then.

Quick question though...what is your brother re-installing if he's a current, and has always been, a customer of shaw?


don't know how he got that, but he did. they re installing on tuesday (calgary deal).

[brucered]

Wow, nice deal then.

Quick question though...what is your brother re-installing if he's a current, and has always been, a customer of shaw?

he's not reinsalling anything. he called for a deal, they offered it to him.

he only had basic cable, internet and phone with them right now. he's upgrading to HDplus, that is what they are coming to install.

and yes, very nice deal.

just talked to him, they are the PACE BRAND NEW, boxes, no expanders. he said he WAS recording, but perhaps it only holds a limited amount and doesn't store it. i'm guessing it's a PACE ASPEN (http://www.pace.com/corporate/products/productDetails.asp?nav=products&productID=DCABLE-TDC776D%20Aspen) which as a 160GB internal drive

can anyone confirm if the PACE boxes can or can no record?

[sweetmikem]

Well, I just got off the phone with another CSR and essentially the same response: nothing. When I stated that new customers coming from Telus receive a free HD PVR and a free digital box, I received a response of: so? When I stated that in the Vancouver area Shaw is offering incredible prices of $9.95/mth to put Novus out of business, they gave me: you don't live in Vancouver Sir.

I'm going to write an email and see if that makes a difference. A couple of pages ago, another poster states they wrote in and complained and received "an offer he couldn't refuse".

Will post when I hear back. :evil:

[Pavel]

Wow, nice deal then.

Quick question though...what is your brother re-installing if he's a current, and has always been, a customer of shaw?

U gots to remember, in various demographics, Shaw will offer stellar deals. Dont expect this in Vancouver unless you're in a Novus building or a brand new customer. Shaw is shadowing Rogers in offering better deals to those outside Metro Vancouver and Alberta.

[a2vr6]

Well, I just got off the phone with another CSR and essentially the same response: nothing. When I stated that new customers coming from Telus receive a free HD PVR and a free digital box, I received a response of: so? When I stated that in the Vancouver area Shaw is offering incredible prices of $9.95/mth to put Novus out of business, they gave me: you don't live in Vancouver Sir.

I'm going to write an email and see if that makes a difference. A couple of pages ago, another poster states they wrote in and complained and received "an offer he couldn't refuse".

Will post when I hear back. :evil:


Keep in mind everyone, when you actually first go to the cancellation dept you are sent to a kinda of "Tier 1" CSR. I selected the cancellation dept, spoke to someone who could not even get me a better deal and when they transferred me to the "Cancellation" dept that is when I spoke an actual retentions rep. May want revise your strategy. Worse comes to worst is if they actually start canceling you, tell them that you changed your mind.

[sweetmikem]

Keep in mind everyone, when you actually first go to the cancellation dept you are sent to a kinda of "Tier 1" CSR. I selected the cancellation dept, spoke to someone who could not even get me a better deal and when they transferred me to the "Cancellation" dept that is when I spoke an actual retentions rep. May want revise your strategy. Worse comes to worst is if they actually start canceling you, tell them that you changed your mind.

In Calgary, Shaw has switched their phone system, I can no longer dircetly get to the Loyalty Retentions where as only a few months ago you could be directly hooked up to them.

Do you have any suggestions on how to get beyong Tier I of CSRs? Do I simply say I want to speak to your supervisior?

Any help would be appreciated :)

[brucered]

U gots to remember, in various demographics, Shaw will offer stellar deals. Dont expect this in Vancouver unless you're in a Novus building or a brand new customer. Shaw is shadowing Rogers in offering better deals to those outside Metro Vancouver and Alberta.

don't expect that deal in winnipeg either. we only have shaw, mts and bell and shaw knows what they other companies offer

[a2vr6]

In Calgary, Shaw has switched their phone system, I can no longer dircetly get to the Loyalty Retentions where as only a few months ago you could be directly hooked up to them.

Do you have any suggestions on how to get beyong Tier I of CSRs? Do I simply say I want to speak to your supervisior?

Any help would be appreciated :)

Well I am not sure about Shaw as I was under the assumption it was Rogers. I a would do as I mentioned anyways though. Threaten to cancel and likely will be transferred to there "cancellation" dept. Thats when you can wheel and deal.

[Art]

I know its nothing compared to what some of you guys got, but I called in trying to save some money on my cable/ internet.

First thing I found out was channel 29-59 are not necessary to get the HD channels... I never watch those channels... that saved me like 20 something dollars.

I then inquired about my fairchild package costing 19 bux when telus/bell have it for 10 dollars.

I think its good to be informed before you call in, I had the Telus TV, Bell TV offers packages infront of me and priced everything out before even calling.

When I started quoting prices of this package vs that package, the CSR quickly transfered me to someone who had the power to make deals.

The new CSR droped my fairchild price down to 8 bux and told me i could save 20 something dollars by dropping channels 29-59. She even told me that I could go down in internet speed, but thats something im not willing to drop hahah...

Anyways I think in the end I saved around 40 bux a month after taxes...

I never threatened to cancel, I never raised my voice or complained.

[sweetmikem]

Well I am not sure about Shaw as I was under the assumption it was Rogers. I a would do as I mentioned anyways though. Threaten to cancel and likely will be transferred to there "cancellation" dept. Thats when you can wheel and deal.

I think you are correct. I have been calling in and stating my displeasure, but I haven't stated that I am ready to cancel per se. I will wait to see the response to my email, if that gets me nada then I will pull the cancel card and push it a little further.

[sweetmikem]

3 days after writing an email, no response. Grumble, grumble.

[5abi]

only deal they gave me was free hd plus for 6 months. they are so damn cheap :evil:

telus gives you everything when you complain.

anyone able to get a free rental on pvr expander by any chance with shaw?

[darren22]

In Victoria:

Maybe because this isn't my account or because my 3 fave sports teams all lost today.

Me asking if there's anything that can be done about the bill with the Shaw Rep... we've been with them for over 15 years....

Me: So, I'm a little surprised you guys won't match any offer and let a customer walk for nothing...
Shaw rep: Yeah, we're pretty confident in our services
me: Do you like your job?
Shaw rep: yeah I think I do a good job
me: Yeah I'd say you peaked in your career

shaw rep: is there any other questions?
me: nope, not for you.

I don't want to hijack a very useful thread, but there's no need to be an a-hole to a CSR that won't give you a deal you're happy with. There's even less need to come on here and brag about that kind of behavior.

Most of us appreciate the fact that Shaw's customer service is decent as compared with their competitors, and as evidenced by this long thread, there are great deals to be had.

[brucered]

In Victoria:

Maybe because this isn't my account or because my 3 fave sports teams all lost today.

Me asking if there's anything that can be done about the bill with the Shaw Rep... we've been with them for over 15 years....

Me: So, I'm a little surprised you guys won't match any offer and let a customer walk for nothing...
Shaw rep: Yeah, we're pretty confident in our services
me: Do you like your job?
Shaw rep: yeah I think I do a good job
me: Yeah I'd say you peaked in your career

shaw rep: is there any other questions?
me: nope, not for you.

nice job buddy. you should be proud of yourself :o you belittled someone on the other end of the phone, way to go :D

[sweetmikem]

nice job buddy. you should be proud of yourself :o you belittled someone on the other end of the phone, way to go :D

+1 OP

I may be getting frustrated at not receiving what I believe is fair, but it is never kosher to demean a person just doing their job.

[khaki]

In Victoria:

Maybe because this isn't my account or because my 3 fave sports teams all lost today.

Me asking if there's anything that can be done about the bill with the Shaw Rep... we've been with them for over 15 years....

Me: So, I'm a little surprised you guys won't match any offer and let a customer walk for nothing...
Shaw rep: Yeah, we're pretty confident in our services
me: Do you like your job?
Shaw rep: yeah I think I do a good job
me: Yeah I'd say you peaked in your career

shaw rep: is there any other questions?
me: nope, not for you.

Wow, you must be really proud of yourself for being such a a-hole. Wait til you are at the receiving end. No matter what job it is, there is no need to get personal and berate a CSR because you feel you deserve a deal. Every worker is just doing their job to survive.

[LonesomeDove]

nice job buddy. you should be proud of yourself :o you belittled someone on the other end of the phone, way to go :D

I bet the CR wanted to say to the caller, "f------", but the calls are monitored and he could lose his job.

[jetsfan08]

Just got off the phone with Shaw today and this was what was offered:
-2 HD PVR rentals for 1 year
-Basic home phone
-Classic Cable
-Fairchild
-HD Basic
-HD Plus free for 1 month
-Shaw High Speed
for $103.95+Tax
Won't have install for over a month as I'm transferring home phone service from telus and the CSR stated Telus takes about 2-3 weeks to release the phone number.

What do you guys think of the "deal"?

[way2quik]

The CS that was spoken to us was 3yr free rental of 2 HD boxes.
FYI, I believe the $103 for Shaw's 3 services are good for one year.
It'd be awesome if it remained at that price.

[jetsfan08]

The CS that was spoken to us was 3yr free rental of 2 HD boxes.
FYI, I believe the $103 for Shaw's 3 services are good for one year.
It'd be awesome if it remained at that price.

Thanks way2quick, looks like I may have to call back tomorrow to try to get the 3 yr free rental instead and confirm how long I have the plan price for. Noticed a few posts back that you are paying 107 taxes in for your plan. Did you get classic cable or just the basic cable cause mine is $104+taxes. Not much difference in pricing but just curious.

[sstrang]

The CS that was spoken to us was 3yr free rental of 2 HD boxes.
FYI, I believe the $103 for Shaw's 3 services are good for one year.
It'd be awesome if it remained at that price.

That's similar to the deal I got from Shaw:

$109.95/month for the first year includes:

Full Phone (w/ unlimited Long Distance)
Cable package including HD Plus (not movies or HBO)
High Speed Internet

CSR told me this normally runs around $160/month. She also gave me my first month free and 2 free HD-PVR rentals for 3 years (as long as we stay on the $160/month plan).

[sweetmikem]

Well, after a month of calling in to Shaw I have cancelled my services. Telus is offering me $106/mth + GST for high speed internet, phone and satellite TV (which includes a dual tuner and gives me more channels I want).

I tried several times to let the Shaw CSR know that I would stay with them if they threw in a free HD PVR, but they would only offer me a purchase price of $249/mth. So, what I was paying with Shaw solely for TV I will now get bundled all 3 services for the same price.

Bye, bye Shaw.

[gheart008]

Well, after a month of calling in to Shaw I have cancelled my services. Telus is offering me $106/mth + GST for high speed internet, phone and satellite TV (which includes a dual tuner and gives me more channels I want).

I tried several times to let the Shaw CSR know that I would stay with them if they threw in a free HD PVR, but they would only offer me a purchase price of $249/mth. So, what I was paying with Shaw solely for TV I will now get bundled all 3 services for the same price.

Bye, bye Shaw.

Ya what's interesting is I find now that Shaw's retention department doesn't really try that hard anymore. Telus on the other hand is throwing out some pretty good incentives from their loyalty department.

[insung77]

I just hung up call from shaw, I said to swith to telus, so disconnect my yv and internet then rep said he could offer,

Free HD PVR - 6 months(thereafter $299.99 to own it or $19.99/mo to rent)
Free Extream for Internet
Keep Classic Cable & some HD channel
----------------------------------------------------------------
$75+tax next 6 months

I accept shaw's offer, it save me $40 what i'm currently paying

Thanks RDF:lol::lol:

[granite_69]

Same in Calgary, for the most part I only watch the HD channels.
So you have the option to remove one of the tiers - Channel 22 to 54, saves $25 from your monthly bill


I know its nothing compared to what some of you guys got, but I called in trying to save some money on my cable/ internet.

First thing I found out was channel 29-59 are not necessary to get the HD channels... I never watch those channels... that saved me like 20 something dollars.

I then inquired about my fairchild package costing 19 bux when telus/bell have it for 10 dollars.

I think its good to be informed before you call in, I had the Telus TV, Bell TV offers packages infront of me and priced everything out before even calling.

When I started quoting prices of this package vs that package, the CSR quickly transfered me to someone who had the power to make deals.

The new CSR droped my fairchild price down to 8 bux and told me i could save 20 something dollars by dropping channels 29-59. She even told me that I could go down in internet speed, but thats something im not willing to drop hahah...

Anyways I think in the end I saved around 40 bux a month after taxes...

I never threatened to cancel, I never raised my voice or complained.

[brucered]

Same in Calgary, for the most part I only watch the HD channels.
So you have the option to remove one of the tiers - Channel 22 to 54, saves $25 from your monthly bill

i wend to DIGITAL BASIC (lowest package available) and add added HD PLUS for $9.

total with paying for the HD PLUS, will still save me $15/mth. and i still get all the HD channels

[nuropa]

for those who got the HDPVR free for 6 month. which HDPVR is Shaw giving out? is it the new Pace Summit + 1TB HD expander or a Motorola HDPVR?

[eddyz]

hi, just wondering if you guys can help me with this plan and if you guys think is possible to get a better deal with shaw or another provider?

For 95.67 a month , im getting this "basic fairchild and internet" bundle, which includes basic cable (ch2-28), the chinese channels, and internet ($10 extra for the extreme internet *15.0mbps)

basically we can actually live without tv and just have the chinese channels so our grandparents can watch it, but it seems shaw kept telling us thats not possible ???

I tried calling retention, and the said my plan is already the best.... We are not on a contract so i can basically go to another provider if needed. We really just want..

1. the chinese fairchild channels
2. 10> MBPS internet
3. Be under $90 per month

Any suggestion will be great!

[olwe]

for those who got the HDPVR free for 6 month. which HDPVR is Shaw giving out? is it the new Pace Summit + 1TB HD expander or a Motorola HDPVR?

The Pace is what I got from them 4 months ago. I got 2 more months to go and then I have to figure out how I could ask them to extend.

[dadofdiabloduo]

Buddy of mine pointed me at

www.pps.tv

Apparently a Chinese site that offers TV shows and movies.

Enjoy




hi, just wondering if you guys can help me with this plan and if you guys think is possible to get a better deal with shaw or another provider?

For 95.67 a month , im getting this "basic fairchild and internet" bundle, which includes basic cable (ch2-28), the chinese channels, and internet ($10 extra for the extreme internet *15.0mbps)

basically we can actually live without tv and just have the chinese channels so our grandparents can watch it, but it seems shaw kept telling us thats not possible ???

I tried calling retention, and the said my plan is already the best.... We are not on a contract so i can basically go to another provider if needed. We really just want..

1. the chinese fairchild channels
2. 10> MBPS internet
3. Be under $90 per month

Any suggestion will be great!

[FusionSenses]

I am paying this tv + internet bundle for many years now. I want to get PVR for free or free rental. I called, and the CSR only offer me rental of $12/month.

Current plan:
76.95 Basic Fairchild Talent & Internet
which includes the Chinese channel (for parents) and High Speed internet.

Should I call again for free PVR?
Is my current plan the best deal available already?

[fng]

Hey peeps...this is what I just got...

Classic Cable (w/ basic HD) $19.95
Fairchild+Phoenix+Talent $7.00
Shaw Extreme w/ purchased modem credit $19.95
free HDPVR rental

$46 + tax for 6 months

Merry Xmas everybody

[jkwok2001]

Thanks for the info guys, was able to get a pretty decent deal:

1 Year Free PVR Rental ($250 buy out)
HD Plus Package
1 Year of Extreme Net
Basic Home Phone with Display
TOTAL
$84.95 a month for a year

Relatively straight forward process, just said that telus offered a free PVR Rental, and that was the sticking point for me.

I'll give them a call back to ask if they'll give me another PVR for a decent price.

[RabidRabbit]

Alright, I just got my latest bill from Shaw and it's $136 after all is said and done for HD, with internet and Movie Central, blah blah. I have changed absolutely nothing about my plan since I started it 3.5 years ago, and the price has gone up about $35 in that time.

I currently have about 1.5 months left on my free 6 months PVR rental and they offered that I can buy it out for $300 after that time. I don't know whether to keep it (Moto 3416) or go with the Pace box. I do also have an older 6412 III that has been reliable for almost four years on another TV.

Maybe I can try and get them just give me the PVR. With this bill going higher and higher, Bell is looking more and more attractive.

[bowmah]

Alright, I just got my latest bill from Shaw and it's $136 after all is said and done for HD, with internet and Movie Central, blah blah. I have changed absolutely nothing about my plan since I started it 3.5 years ago, and the price has gone up about $35 in that time.

I currently have about 1.5 months left on my free 6 months PVR rental and they offered that I can buy it out for $300 after that time. I don't know whether to keep it (Moto 3416) or go with the Pace box. I do also have an older 6412 III that has been reliable for almost four years on another TV.

Maybe I can try and get them just give me the PVR. With this bill going higher and higher, Bell is looking more and more attractive.

Would it be better to buy the Pace with no HDD and then add an external 1TB drive? That would cost more than $300 but at least the units are new with warranty and tons more storage space. I am not sure either.

[footy]

I have the new PACE box and so far it locks my pvr to the point that I cant watch any tv shows. I have had to unplug all cables including sata and power and reboot box to fix the problem. This has happend already 4 times in the 1 month I have had it .... time to get shaw to honour their 3 year waranty !!

[xchaosprince]

i've gotten a really good on shaw's 3 services on internet, tv, and phone. all 3 for 80 for a year and 130 afterward, you get 2 free hd pvr and 3 digitals boxes, one month free and unlimited calls to usa and canada. full details at the link followning link:

http://www.redflagdeals.com/forums/shaw-3-services-bundled-80-2-free-hd-pvr-3-digital-boxes-bc-only-840580/

[goomba66]

I called the retentions and loyalty department last night and got the following deal.
$50 off service per month for 1 year
1 month free for all services ($160-ish amount in my case)
3 years free HD PVR rental

I have been a long term customer of Shaw's and currently have high speed internet, Shaw Home Phone (unlimited) and HD cable w/ all HD channels and HBO/MC.

I told them about the pricing I could get from TELUS but I was honest about my intentions of not choosing TELUS unless the price was significantly cheaper then Shaw's. The CSR disscussed the difference between services (slower internet, only 1 HD TV, and PVR differences) but then offered me the deal.

Overall, very pleased... thanks for the tips RFDer's!

[amymichelle2]

I called about a week ago, pretending to cancel and go with Bell (we only had Shaw for about 3 months at the time). I said that Bell offered us a free PVR rental for 2 years and that it appeared that their plan was cheaper than Shaw.

In the end, I got 1 year free HD/PVR box, 6 months Highspeed internet at 9.95, 6 months free HD Plus (just the 9 dollar add-on to digi cable). I thought it was an okay deal, especially for not being a customer for that long.

The Shaw guy came yesterday to hook everything up and said that since Telus is coming to Victoria, Shaw is giving out crazy deals. I would recommend everyone call them up and see what you can get. It's a great time to take advantage of this!

[Prescot]

I called the 629-3000 number and chose the cancel service option. I was only offered a free PVR rental for 6 months and $21 off my service for 6 months. All I was asking for was to match Telus' offer which was $3 less/month, a free PVR rental for 3 years and 5 free HD channels. The rep claims this offer was for shaw customers only and all the reps went on about how Shaw TV is better because it runs through a cable line and not a phone line.

[sweetmikem]

Thought that I would mention that Telus IPTV is upgrading their systems to dual tuner capabilities on Feb 1. I was happy to leave shaw a couple of months ago after attempting to get the PVR box for free with no luck. Not only is my monthly bill much lower, but now Telus has caught up with capabilities.

Here is the link to the info if interested:
http://www.digitalhome.ca/forum/showthread.php?p=1044840#post1044840

[bearnbear]

Thanks to Redflag and everyone contribute to this deals
I was one of the lucky one had the Free Moto PVR about a year ago.
Also after two easy conversations with Shaw's retention reps, they offer me the Tripple play plan
My new bill comes to $91.xx

Full cable (Class + Tier 1)
HD basic
HD Plus
new Fairchild package (4 chinese channels)$7
2 years free PVR (Pace Summit ) rental

High speed internet

Shaw basic phone
(incl CD)
-----------------
I probably can push for the Extreme high speed but I settle with the Regular high speed.
I ask for 2 HD terminals free rental but they only can offer PVRs in this promotion:razz::razz::razz:

I was thinking to transfer everything to Telus for similar bundle.
Telus offer $ 47 / month for the 1st year and $81.xx / months after.
However, telus only has 2 Chinese channels and they cost another $25 on top of the monthly fees.


Shaw has faster internet. and no issue to run 3 HD at the same time.
I think this is a winner plan.

[i6s1]

However, telus only has 2 Chinese channels and they cost another $25 on top of the monthly fees.



Actually, it's 3. It's a little confusing in the marketing, but there's Fairchild East and West, and Talentvision. The marketing only shows one picture for Fairchild, even though that's two channels.

[hkbaabaa]

Thanks to Redflag and everyone contribute to this deals
I was one of the lucky one had the Free Moto PVR about a year ago.
Also after two easy conversations with Shaw's retention reps, they offer me the Tripple play plan
My new bill comes to $91.xx

Full cable (Class + Tier 1)
HD basic
HD Plus
new Fairchild package (4 chinese channels)$7
2 years free PVR (Pace Summit ) rental

High speed internet

Shaw basic phone
(incl CD)
-----------------
I probably can push for the Extreme high speed but I settle with the Regular high speed.
I ask for 2 HD terminals free rental but they only can offer PVRs in this promotion:razz::razz::razz:

I was thinking to transfer everything to Telus for similar bundle.
Telus offer $ 47 / month for the 1st year and $81.xx / months after.
However, telus only has 2 Chinese channels and they cost another $25 on top of the monthly fees.


Shaw has faster internet. and no issue to run 3 HD at the same time.
I think this is a winner plan.

I was trying to get some deal from Shaw but unsuccessful after a couple of calls. They said since I was offer 6 months free HD PVR and the option to buy out at half price before that I cannot get other promotion. Oh well, I guess I will switch to Telus then.

[howwon]

I received the following in the mail today;

Basic digital TV package $9.99/month for one year + FREE HDPVR rental for one year. No charge installation, no fee.

[bwr827]

Just got that package installed. $10 a month with an HD PVR? I couldn't say no.

[dlancelot]

Yea, got the letter after using all of shaw's other services to come over to hdpvr for $9.95...I'm still using an old tube CRT, but couldn't resist the offer anyways! will have to be getting a new hd lcd tv soon

[dlancelot]

turns out these are the following channels that you get with the hdpvr for $9.95 (never get something for nothing :P):

HD Basic 199 Global Calgary HD (CICT-HD)
HD Basic 200 ABC Seattle HD (KOMO-HD)
HD Basic 201 CBS Seattle HD (KIRO-HD)
HD Basic 202 NBC Seattle HD (KING-HD)
HD Basic 203 FOX Seattle HD (KCPQ-HD)
HD Basic 204 PBS Seattle HD (KCTS-HD)
HD Basic 205 ABC Detroit HD (WXYZ-HD)
HD Basic 206 CBS Detroit HD (WWJ-HD)
HD Basic 207 NBC Detroit HD (WDIV-HD)
HD Basic 208 FOX Rochester HD (WUHF-HD)
HD Basic 209 CBC Toronto HD (CBLT-HD)
HD Basic 210 CTV Calgary HD (CFCN-HD)

all news channels...except FOX I suppose :P Never really one for news...and for another $9.95 you too can get:

HD Plus 211 Sportsnet - West HD
HD Plus 212 TSN - HD
HD Plus 213 TSN2 - HD
HD Plus 214 National Geographic HD
HD Plus 215 Discovery HD
HD Plus 216 A&E HD
HD Plus 217 Showcase HD
HD Plus 218 HDNET - HDNet
HD Plus 219 SPEED HD
HD Plus 220 The Learning Channel HD
HD Plus 221 Encore Avenue HD
HD Plus 222 WGNHD - Wgn HD
HD Plus 223 Big Ten HD
HD Plus 224 The Golf Channel HD

Now we're getting somewhere...
but I digress, think getting an HD tv won't be happening any time soon.

[Bishop8]

Those aren't news-only channels, they're the actual network stations. You can catch HD Olympic coverage on CTV and NBC.

[Player002]

Hi guys, thank you for your posts, I got a free PVR for 2 years because of it and here is what happened. I have purchased 2 PVRs that I own and one of them died suddenly on its own. Shaw sent someone to check it and confirmed that it was dead. They told me I had to buy a new one since the warranty was expired (they cover them for 3 years FYI which isn't bad, but mine was almost 3.5 years old). I phone in and asked if I at least get a discount or anything and was told no (note I was talking to a tech person not the right person). Then I came online here and saw this thread. So I called back and explained that my PVR died and got transferred to the right department shortly and again started explaining. I got about half way through my story and they guy interrupted, asked for my phone # so he could see my account, and I didn't have to finish my story from there they offered me 2 years PVR rental free and buy out option for half price after 2 years. I did not lie or threaten to cancel, I think my situation is rare and didn't require a threat to cancel. Telus offers totally inferior services and support anyways even if it is cheaper. I think the Shaw guy brought up my account, saw I have phone/internet/TV all with them for long time with no freebies and combined with the fact that I purchased 2 PVRs and one died, he offered me the rental based on all those factors. I believe it is up to their discretion, and they are trying not to offer free stuff to people who have already had promotions in the past couple years or who just want free stuff and think threatening to cancel will do it. Shaw has good customer service IMHO (for a corporation of its size).

As a seperate side note they sent my parents a free digital terminal recently because my parents were still on analogue, with no additional fees for 1 year ($3 I think extra after that). My parents never asked for anything, Shaw just called them and offered to make them digital.

I am happy now, 3 year rental would have been nice and maybe some movie channels... but hey they are running a business why expect something for nothing?? I didn't push it at all I gladly took it as soon as he offered it up.

[dj_rice]

Anyone able to post up the Shaw Retention # again?Please and thanks, at work right now so can't look through the 50 pages for it :)

[Samer]

Hi
I took advantage of the shaw winback program a year or so ago by handing in my two Bell receivers.

Does anyone have any documentation that states that the HDPVR and digital terminal that Shaw gave me are mine and not returnable to Shaw if i switch.

Thanks

Samer

[joey09]

Just got that package installed. $10 a month with an HD PVR? I couldn't say no.

Do you subscribe to there other services(phone or internet) ? Because i called today to try and they said they couldn't do it because that offer is only for current customers. :mad:

[jeffvan]

Hi Guys

Just got of the phone with Shaw retentions, they offer to renew my customers loyalties promotions for one more year.

Full cable
HD basic
HD Plus
2 years free PVR (Pace Summit ) rental
High speed internet
free digital box
Shaw basic phone
$81 + tax

[johnsona0]

I actually got a good deal last year, a Pace HDPVR for $250.

I am now trying to trade in my DCT 6200 for a PVR, I called the CSR and asked for the best deal and they said $100 trade-in, $498 for PVR. Not a great deal, she said there was a promotion for $398 for the PVR a little while ago but she cant give it to me. She told me to come in with the box to see the agent in the building and they might be able to do a better deal. That seems like a lot of work for maybe no result.

Now I got my last deal by escalating to retentions and threatening to move to Telus. I am a little hesitant to do that here because I am sure they pull up my history and see that.

Any advice on how to get a better deal?

[MVP1]

Shaw offered me a 1 year free rental and then I got to keep the box. 1 year later they started to charge me a rental fee. I called the other day and threatened to discontinue service and the csr offered to lettme keep the box for 300$. I ended up just buying the box outright.

I'm positive last year that the rep said 1 year free rental and then the box is yours.

[hohohong]

Shaw offered me a 1 year free rental and then I got to keep the box. 1 year later they started to charge me a rental fee. I called the other day and threatened to discontinue service and the csr offered to lettme keep the box for 300$. I ended up just buying the box outright.

I'm positive last year that the rep said 1 year free rental and then the box is yours.

U have to ask them to read the note in your account. I read on the other forum that Shaw was doing something like that, so I cancel the service outright to make sure the box is mine to keep for free.

At 1st, they said I have to return the HDPVR. Then I told them to read my account note. It’s then I realized if that note is gone, or erased, I would have to pay for it!!

Plus making a new account entitle me another new customer promo rate!

Ask, maybe they will honour it.

[st7860]

in vancouver shaw has something like $15/mo for phone, plus another $5/mo for basic internet and $5/mo for basic cable

[little_asian_angel]

U have to ask them to read the note in your account. I read on the other forum that Shaw was doing something like that, so I cancel the service outright to make sure the box is mine to keep for free.

At 1st, they said I have to return the HDPVR. Then I told them to read my account note. It’s then I realized if that note is gone, or erased, I would have to pay for it!!

Plus making a new account entitle me another new customer promo rate!

Ask, maybe they will honour it.

it's usually 1 or 2 years free rental then you purchase it outright after that... i don't see the point of them giving it to you for a free rental then letting you keep it without a price after. why not just give it to you right at the beginning?

[scouzer]

I received the following in the mail today;

Basic digital TV package $9.99/month for one year + FREE HDPVR rental for one year. No charge installation, no fee.

Wow! Wish I got that sucker in the mail!!!

[MVP1]

U have to ask them to read the note in your account. I read on the other forum that Shaw was doing something like that, so I cancel the service outright to make sure the box is mine to keep for free.

At 1st, they said I have to return the HDPVR. Then I told them to read my account note. It’s then I realized if that note is gone, or erased, I would have to pay for it!!

Plus making a new account entitle me another new customer promo rate!

Ask, maybe they will honour it.
Tried it and they wouldn't budge. I even threatened to leave for Telus. The rep bad mouthed Telus and then offered to sell me the box for 300$. I ended up just buying the box. The rep also took off the rental fee for the box that was charged for the last 3 months.

it's usually 1 or 2 years free rental then you purchase it outright after that... i don't see the point of them giving it to you for a free rental then letting you keep it without a price after. why not just give it to you right at the beginning?
I'm positive that I was told 1 year free rental and then it is mine to keep. Apparently the free rental means you have to stay with them for that year, so you can't have any second thoughts after agreeing to the rental.

[canuckchris]

Most of the recent deals posted are based on renting a shaw PVR. Does anyone have any examples of deals if you already own the PVR?

I currently have HD Plus, and internet, and am paying about $115/month, which is too much in my opinion. I don't have a land line but would consider getting one if they packaged it in a deal.

[dscott01]

Tried it and they wouldn't budge. I even threatened to leave for Telus. The rep bad mouthed Telus and then offered to sell me the box for 300$. I ended up just buying the box. The rep also took off the rental fee for the box that was charged for the last 3 months.

I'm positive that I was told 1 year free rental and then it is mine to keep. Apparently the free rental means you have to stay with them for that year, so you can't have any second thoughts after agreeing to the rental.

I got the same deal 1 year free rental, then after the 1 year term HD-PVR was mine to keep. After the 1 year I had to call Shaw as I was being charged a rental free. I told the rep of the offer and they corrected the problem. HD-PVR has been mine for 7 months. Its a legit offer that was only around for a short time.

If I were you I would call in again...

[hohohong]

it's usually 1 or 2 years free rental then you purchase it outright after that... i don't see the point of them giving it to you for a free rental then letting you keep it without a price after. why not just give it to you right at the beginning?

I was shocked too when they offered me free PVR to keep. So I stayed for 1 year and cancel the account. Made another new account and put the PVR I got for free under that new account.

I believe Shaw offered that till Aug 2008. Then they change to free “rental” and option to buy at discounted price after free rental period.

[MVP1]

I got the same deal 1 year free rental, then after the 1 year term HD-PVR was mine to keep. After the 1 year I had to call Shaw as I was being charged a rental free. I told the rep of the offer and they corrected the problem. HD-PVR has been mine for 7 months. Its a legit offer that was only around for a short time.

If I were you I would call in again...

I tried telling them that but they wouldn't budge. I know for a fact I was told it would be mine. F'n Shaw kinda screwed me over. Oh well, I ended up buying the box for 300$ and I could always sell it for around that. I even saw some on craigslist for 350.

[BurnToast]

Just want to chime in and say I got (what I think is a) amazing deal offered to me last week.

I called and said that I had been talking to Telus (lieing) and they were going to offer me a free HD PVR rental for 2 years and $30 dollars off what I`m currently paying with Shaw. I asked the lady if they were willing to match that offer or what could be done...

She offered me:
Free HDPVR Rental for 3 years!
And I get the reduced newcomer price for the next 6 months. So like $40 off my bill for the next 6 months.

When the guy came to install the box on Saturday, he said he was reading the notes and was astonished that I managed to get three years. He said that he couldn't even get that. Haha.

Thanks again RFD!

[artofwar]

What is your total payments per month and waht are you getting out of it?

What area do you live in?

[BurnToast]

What is your total payments per month and waht are you getting out of it?

What area do you live in?

Well I was paying about $125 for... Cable + Phone + Internet.. I have the upgraded internet, basic phone and then premium cable. (Everything but the movie channels).

I am now paying $85 (including tax) for the next 6 months.

Live in Calgary.

[wakeup3]

I've been with Shaw for like 10 years. Just wondering I just have:
Basic TV
Fairchild
High Speed Cable

I see Telus has like first 3 months free of the above then after 3 months, its like near the same price as the shaw bundle above plus they have phone line.

I phoned in to the "get a shaw phoneline" number and asked if I could get the phone cheap or free or lower my bill, comparing to the Telus offer, but he wouldn't do anything. He just kept saying Telus suck and the advertised price is a trick and wrong and how Telus will make my bill way higher after I'm hooked and all that junk for like 15 mins (total waste of time). Did I call the wrong line? I should have called the "cancel service" line? I don't care for the pvr, just want to lower my bill? Any experiences or comments on what I should do? How much power do those employees have in lowering my bill?

[Cospa]

I got the same run around from Shaw. This month my bill went up to 62.90 and I have basic cable and fairchild. I called to see what they could do with the telus deal. As soon as I mentioned the telus deal they transferred me to someone else but they wouldn't budge saying I've been offered promotions before and I couldn't get anymore then she started bashing telus as well saying they have contracts and their price could go up after the contract's over

[Philbert]

A Shaw rep showed up at my door today, doing the rounds in the neighbourhood trying to get people to switch to Shaw phone. I had no interest, but he did say that I was paying too much for my cable package and that I should call Shaw. I did, and was offered Shaw phone for $14.95 a month for a year, including call display (Telus is $20).

I didn't think it was worth my while until the rep said that he would give me a free HDPVR with no monthly fee for switching. I almost jumped at it, but now I am reading that Shaw phone is a modem phone, not a landline like Telus. In my brief search, some see no difference, and some hate the quality and the poor backup. I'd really like the PVR, but not sure it is worth it. Anyone use the Shaw phone in Edmonton?

[HZH]

A Shaw rep showed up at my door today, doing the rounds in the neighbourhood trying to get people to switch to Shaw phone. I had no interest, but he did say that I was paying too much for my cable package and that I should call Shaw. I did, and was offered Shaw phone for $14.95 a month for a year, including call display (Telus is $20).

I didn't think it was worth my while until the rep said that he would give me a free HDPVR with no monthly fee for switching. I almost jumped at it, but now I am reading that Shaw phone is a modem phone, not a landline like Telus. In my brief search, some see no difference, and some hate the quality and the poor backup. I'd really like the PVR, but not sure it is worth it. Anyone use the Shaw phone in Edmonton?

I used Shaw telephone in Edmonton and it was okay making local calls and long distance calls in North America, but it was terrible making international calls and every 30 seconds it would be mute for 2-3 seconds (it's like using cheap calling cards). I would say if you don't make a lot of long distance calls, show telephone is okay.

[Karlman]

I got this promo and I've had the following promo for almost a month now:

-HDPVR rental for 1 year
-Tier 3 + digital cable + HD
-All movie channels (will expire 5/17/2010)
-All Chinese channels
-Home phone w/caller ID
-Extreme Internet (or whatever they call it)

-$101+ taxes.

I was paying over $125 before without home phone and no Chinese channels so this way I'm getting more for less. I already have a Motorola HDPVR for my TV downstairs (paid $250 after a previous one year free rental promo w/HD) so getting another one for the upstairs TV was great.

[Speedy1]

Is this a promotional rate for 6 or 12 months or is it forever? TIA.


I got this promo and I've had the following promo for almost a month now:

-HDPVR rental for 1 year
-Tier 3 + digital cable + HD
-All movie channels (will expire 5/17/2010)
-All Chinese channels
-Home phone w/caller ID
-Extreme Internet (or whatever they call it)

-$101+ taxes.

I was paying over $125 before without home phone and no Chinese channels so this way I'm getting more for less. I already have a Motorola HDPVR for my TV downstairs (paid $250 after a previous one year free rental promo w/HD) so getting another one for the upstairs TV was great.

[Terrific_Deals2k8]

Is this a promotional rate for 6 or 12 months or is it forever? TIA.

Should be 12 months, because I'm on a very similar offer :D

[junkyard dog]

hey guys
some advice would be great. my tv is currently with Bell satelliete and its a bit pricey

i have my high speed internet with shaw ($43.95) so i thought i'd see what they could offer me on the cable.

Here's what my initial offer was:

$25.95 for Digital TV
$16 for HD Plus package
$14 for 5 south asian chanels

$55.95 total before taxes, which from what I can tell, essentially covers almost all their channels?

and they would sell me a Motorola HD PVR, 160 GB, for $198 to own.

good offer? I was reading that some people are getting free pvrs.

love to hear some insight

[Bishop8]

hey guys
some advice would be great. my tv is currently with Bell satelliete and its a bit pricey

i have my high speed internet with shaw ($43.95) so i thought i'd see what they could offer me on the cable.

Here's what my initial offer was:

$25.95 for Digital TV
$16 for HD Plus package
$14 for 5 south asian chanels

$55.95 total before taxes, which from what I can tell, essentially covers almost all their channels?

and they would sell me a Motorola HD PVR, 160 GB, for $198 to own.

good offer? I was reading that some people are getting free pvrs.

love to hear some insight

Can't speak to the cable offer, but the PVR price is now 'regular' price of $198, as they're clearing the Moto 3416 (and, I understand, also the Pace) out. They're bringing a new Moto DCX 3400 with a 500GB internal drive and eventual networking capability. I believe price for that will be $350-400, from what I read on the DigitalHome forum.

[megahurtz]

I don't know if anyone has posted this deal already (didn't want to scroll through 51 pages to verify), but I recently was given a SMOKING deal by Shaw that's worth sharing.

The deal:
1 year free HD PVR rental (Pace)
1 month free HD plus (or whatever the package is called)
1 year basic cable and HD basic for $9.95/month

I didn't have cable when they offered me this deal, and it was too sweet to refuse. So far, the Pace DVR seems alright, no issues other than the hard drive seems to be quite small.

For anyone who is interested I scanned the promo they mailed me and have it on my computer at home somewhere. If you'd like a copy, send me a PM and I can get it to you in PDF format.

[john widow]

Shaw offered me a 1 year free rental and then I got to keep the box. 1 year later they started to charge me a rental fee. I called the other day and threatened to discontinue service and the csr offered to lettme keep the box for 300$. I ended up just buying the box outright.

I'm positive last year that the rep said 1 year free rental and then the box is yours.

I was talking to telus and if they offer a free hd-pvr if u stick with them for 3 years. It's free as in, 3 years to rent for free. After that, you must either buy it outright, or rent it for $15 month. You never actually own the receiver unless u buy it from the start. That's how telus works, it might be the same with shaw...?

[BurnToast]

I was talking to telus and if they offer a free hd-pvr if u stick with them for 3 years. It's free as in, 3 years to rent for free. After that, you must either buy it outright, or rent it for $15 month. You never actually own the receiver unless u buy it from the start. That's how telus works, it might be the same with shaw...?

I got a free 3yr PVR rental from Shaw. I asked a lot of questions and pretty much you can give it back/cancel the subscription without paying any fees at any point in those 3 years. You can either give it back at the end of the 3 years or buy it out. At that point it will only be worth like $50 anyways.

[junkyard dog]

I don't know if anyone has posted this deal already (didn't want to scroll through 51 pages to verify), but I recently was given a SMOKING deal by Shaw that's worth sharing.

The deal:
1 year free HD PVR rental (Pace)
1 month free HD plus (or whatever the package is called)
1 year basic cable and HD basic for $9.95/month

I didn't have cable when they offered me this deal, and it was too sweet to refuse. So far, the Pace DVR seems alright, no issues other than the hard drive seems to be quite small.

For anyone who is interested I scanned the promo they mailed me and have it on my computer at home somewhere. If you'd like a copy, send me a PM and I can get it to you in PDF format.

i would love that Promo if you could send it to me. i'll pm you my email. Also, with that deal, are they also letting you updgrade your Basic cable to get all 3 tiers plus digital, as well as upgrade your HD plus (after the free month) for a low rate as well?

[junkyard dog]

Can't speak to the cable offer, but the PVR price is now 'regular' price of $198, as they're clearing the Moto 3416 (and, I understand, also the Pace) out. They're bringing a new Moto DCX 3400 with a 500GB internal drive and eventual networking capability. I believe price for that will be $350-400, from what I read on the DigitalHome forum.

haha damn! the guy made it sound like he was giving me a special low offer of $198 for the HD PVR. thanks for the heads up

[junkyard dog]

well, I made the switch to Shaw (from Bell), and this is what I got

-All cable Tiers and Ditigal TV - $25.95
-HD Plus package - $16
-5 South Asian package - $14 (for the folks!)
-1 year free HD PVR rental (i believe its the Pace)
-2 month free trial of Movie Central and Superchannel

$55.95/month total

and $198 to purchase an additional Motorola HD PVR for the 2nd plasma

As a bonus, the South Asian Channels and the HD Plus cost have been waived for 2 months!

All in all i think its pretty fair. Bare in mind I do have high speed internet with them as well.

[kxs250]

Can't speak to the cable offer, but the PVR price is now 'regular' price of $198, as they're clearing the Moto 3416 (and, I understand, also the Pace) out. They're bringing a new Moto DCX 3400 with a 500GB internal drive and eventual networking capability. I believe price for that will be $350-400, from what I read on the DigitalHome forum.

Any reliable estimates on when the Moto DCX 3400 will be available to consumers?

[jasperlui]

Planning to call Shaw for the new moto PVR and to discuss my monthly cable as I am paying over $120.00 a month for internet and cable (includes chinese, HD, and movie channels. Has anyone called in for the moto 3400 box yet? Thanks

[Bohemian]

Just spoke to the Loyalty folks yesterday and got the following for mentioning Telus Optik:

- Extreme Internet
- Basic Shaw phone
- Unlimited LD in Canada/US
- HD with HD+ package
- Free PVR rental (Motorola)

All for $84/month for 12 months.
Dropped my previous bill by $40.

[canuckchris]

I asked this awhile back I think, but has anyone who OWNS a Shaw HD PVR and called in for a price reduction been successful? It seems like all the people getting deals are those that just rent it...for free.

I have internet and HD package, am paying about $115/month, which is way too much imo.

[deee_wreck]

just called shaw to cancel.

ended up getting two of the new moto PVR's.. BOGO !





Planning to call Shaw for the new moto PVR and to discuss my monthly cable as I am paying over $120.00 a month for internet and cable (includes chinese, HD, and movie channels. Has anyone called in for the moto 3400 box yet? Thanks

[jasperlui]

thanks for everyones replies, but deee_wreck what kind of monthly plan did you get?

Bohemian: what happens then after the 12 months, do you go back to the regular price for cable/phone/internet? and at that point do you also have to start paying for the pvr rental?

[ihatebell]

Just spoke to the Loyalty folks yesterday and got the following for mentioning Telus Optik:

- Extreme Internet
- Basic Shaw phone
- Unlimited LD in Canada/US
- HD with HD+ package
- Free PVR rental (Motorola)

All for $84/month for 12 months.
Dropped my previous bill by $40.

Loyalty folks? What # did u call?

[Ssseth]

I had a digital cable box (non HD) die on me recently. I called into Shaw, asked for retentions department and talked them into basically giving me a free Pace HD Box. They gave me programming credits over 6 months that will come out $260 in savings which covered the cost of the box. I bought a 1TB external drive for cheap from memoryexpress and bingo bango, a HD PVR for less than $100.

[CRXguy]

Just spoke to the Loyalty folks yesterday and got the following for mentioning Telus Optik:

- Extreme Internet
- Basic Shaw phone
- Unlimited LD in Canada/US
- HD with HD+ package
- Free PVR rental (Motorola)

All for $84/month for 12 months.
Dropped my previous bill by $40.

I called in today to upgrade to the new Motorola 500GB HD PVR. Got quoted the same offer as yours except my internet is still high speed, not extreme. Not a big deal, saved $40/mth in the process.

How are people getting this offer for 2 or 3 years? I've had bundled Shaw services for over 5 years.


Loyalty folks? What # did u call?

Just call in and complain how new customers are getting better rates than you, and the regular CSR will eventually transfer you to the Loyalty dept. Apparently it's a new dept. :D

[EvilMonkey25]

I called the other day and wasn't able to get to the loyalty dept. Maybe I had a douchey CSR >:(

They offered me a deal for only 6 mos., and no free PVR.

Essentially my deal boiled down to $41 off my TV bill and free internet for 3 mos. Bah!

After 7 years of loyalty I expected to get the same deal as everyone here:!:

Looks like I'll be calling back to cancel tomorrow, and maybe then I'll get to loyalty/

[bkwan]

Just spoke to Loyalty mentioning Telus Optik to a CSR.

- Highspeed Internet
- Shaw Digital Basic with Unlimited LD in Canada and US
- HD Basic with 1 year free HDPVR Rental (The new Motorola DCX3400!)

For 59.95 a month for the next 12 months.

Sure beats paying 53.95 for just internet only.

I haven't had Cable TV for the last 6 years... let alone a landline.

[Sundog316]

Called Telus about Optik and negotiated a package. Called Shaw after and ended up speaking to an extremely friendly loyalty rep from who I got the following
Extreme internet
Basic Home phone
HD Plus
Indian programming package
2 free hdpvr rentals (1 year free each)
1 lifetime free rental of sd terminal
For 79.99/month.

Very happy with what I got as I wasn't too keen on making the switch to Telus. Shaw has always treated me fairly well aside from some minor hiccups. If it matters, this is the first time I recall using retention with shaw. Haven't had tv service in years (aside from their free to try promotion), have had phone with them for about 2 years, and internet for at least 8 years if not more.

[inanimate]

Called them today and asked what they could do to make Optik less attractive.

Got

HD Plus
Extreme Internet
Movie Channel / HBO
Basic Phone w/ free NA LD
Free moto pvr

$100 a month
down from $132 with no phone service.

Didn't threaten, stayed pleasant, and just let them know that Telus was offering me a nice deal. The moto PVR only happened after I balked at the first deal.

[vistokid]

Called them today and asked what they could do to make Optik less attractive.

Got

HD Plus
Extreme Internet
Movie Channel / HBO
Basic Phone w/ free NA LD
Free moto pvr

$100 a month
down from $132 with no phone service.

Didn't threaten, stayed pleasant, and just let them know that Telus was offering me a nice deal. The moto PVR only happened after I balked at the first deal.

That's a solid deal. Is the PVR a free rental or yours to own?

I got:

HD PLUS
High Speed
Basic Phone with free LD

for $85 month/12 month promotion price.

Since I already have boxes they gave me a month free.

I'd rather have your deal.

[inanimate]

That's a solid deal. Is the PVR a free rental or yours to own?

I got:

HD PLUS
High Speed
Basic Phone with free LD

for $85 month/12 month promotion price.

Since I already have boxes they gave me a month free.

I'd rather have your deal.

The moto PVR is mine to keep. I had two HD receivers (one active PVR, the other PVR capable) already, and said I was under no obligation to stay.

Handy. Will probably sell my Pace now which has seen almost no use.

[Magoomba]

Is anyone coming off last year's "beat the hell out of Novus" deal?
Details were $10/$10/$10 for HD/Shaw Xtreme/Phone (only available in Novus buildings).

Anyone know if there is a similar deal this year? aka Novus-Killer 2.0?

Just check my acct and the promos expire Aug 18th.

Thanks.

[SiR001]

That's a solid deal. Is the PVR a free rental or yours to own?

I got:

HD PLUS
High Speed
Basic Phone with free LD

for $85 month/12 month promotion price.

Since I already have boxes they gave me a month free.

I'd rather have your deal.

i just called and got something similar with free PVR for 1st year(shoot forgot to ask about model/etc!), lifetime free digital box(currently using - trying out as they sent it to me a couple months ago) and Extreme Internet(again currently using)...can't recall if she gave me HD or HDPlus, but I do recall she says there's 42 HD channels

much better than my original bill of $125 for analog and no phone - i probably could have gotten more but at least saving $300 this year plus get to stay on coax so i can Slingbox it for my dad's place. i did try to get Fairchild added but said it was only free for 1 month.

installation is on wednesday, let's see how it goes.

overall - i probably just got the standard offering which many people have gotten as standard issue.

[McPaul]

Hmmm... Sounds like I got screwed. I just talked to Loyalty and got

Extreme Internet
Basic phone
HD plus
Free motorola 3400 rental 1 year

For 100.

Is there a particular name of your package?

Also, I did not have phone before ordering. Perhaps that makes a difference?

Not sure what I'm going to do with my 3416 now. Perhaps sell it.

[junkyard dog]

Is anyone coming off last year's "beat the hell out of Novus" deal?
Details were $10/$10/$10 for HD/Shaw Xtreme/Phone (only available in Novus buildings).

Anyone know if there is a similar deal this year? aka Novus-Killer 2.0?

Just check my acct and the promos expire Aug 18th.

Thanks.

I had a great shaw cable deal from last july when i mentioned i was going to go with novus.

My original deal was as such
-Digital TV - $60.95
-HD Plus package - $12
-Movie Central/Hbo - $16
-Shaw HD PVR - $19.95
Regular price total of $108.90.

I was givien $41 promotion for programming, and free hd pvr rental $19.95

so with Taxes my total bill was $49


this is without internet or phone, just cable on it own. My promotion is now over and i called in today and the lady was ice cold, didnt even budge when I mentioned the deal the novus was offering me. She said they don't match Novus, to which I told her, i originally went with you guys because you BEAT novus. still, nada. she even told me where I could go to return my pvr and cancel my account, lol.

i guess i should call back and mention Telus instead

[Waysian]

if you're coming off a promotion, Shaw will not budge. However, if you're one of those people who've been with Shaw for a while and have been paying regular prices, it's quite easy to get a good deal with them.

I'm curious to see if anybody who is finishing a promotion (free PVR, etc) is still able to get a deal afterwards.

[junkyard dog]

if you're coming off a promotion, Shaw will not budge. .

well that sucks. who wants to go back to paying the grossly high regular cost of shaw cable? lol

hmm, might be time to make a change

[StoneColdWhat]

Was anyone able to get a deal from them when you mention the 10/10/10 deal telus is offering?

[Speedy1]

Was anyone able to get a deal from them when you mention the 10/10/10 deal telus is offering?

After talking to Shaw 5 or 6 times even mentioning telus' 10/10/10 deal, they wouldn't renew my promotion.

Ordered the telus 10/10/10 deal. This is what I think I got via Telus retention (will confirm once I get bill).

Shaw basic channels (up to channel 28) + Chinese tv = $42.95 plus taxes Old digital box - free. Not sure if they would offer HD PVR free of charge with this TV package. No contract.

Telus. Basic channels ($23) + Fairchild ($20) + PVR ($15) + Extra receiver ($10) - $13 ($10 tv promotion) - $5 (Fairchild discount) - $5 (receiver discount due to 1 yr contract) = $45 plus taxes. First month, all channels will be available. Penalty for ending telus tv early is $10/month remaining in 1 yr contract. No penalty for phone and internet.

Telus fairchild is more expensive than shaw but retention said there is a good chance telus would be dropping their price in near future.

With Telus Optik, I get PVR + receiver, and some HD channels. Plus I get internet and phone for $10 each also for 1 yr. I was previously paying ~$21/month each. Plus my internet should be 2 to 3x faster.

I know you can get Telus PVR and/or receiver for free if you sign for 2 or 3 yr contract. I would never do that because after 1 yr Telus will likely offer me their regular prices and I would be stuck due to lengthy contract. I am also thinking of buying the Telus PVR at $250 (reg is $400) to save the monthly $15 rental fee.

My only concerns are telus tv quality and more holes drilled into my house for installation.

I will likely call telus and shaw at the end of every year to see who can offer me the best deal since I don't mind going back and forth to save $250 plus per year. Service from both are more or less the same (BAD) from my experiences but I have found telus retention much more willing to extend promotions.

First you have to check to see if telus Optik is available in your area. Then telus checks to see if there any available ports for your house. My friend lives 1.5 blocks away but has no available ports.

It's nice to see competition!

Speed

[StoneColdWhat]

After talking to Shaw 5 or 6 times even mentioning telus' 10/10/10 deal, they wouldn't renew my promotion.

Shaw basic channels (up to channel 28) + Chinese tv = $42.95 plus taxes Old digital box - free. Not sure if they would offer HD PVR free of charge with this TV package. No contract.

Telus. Basic channels ($23) + Fairchild ($20) + PVR ($15) + Extra receiver ($10) - $13 ($10 tv promotion) - $5 (Fairchild discount) - $5 (receiver discount due to 1 yr contract) = $45 plus taxes. First month, all channels will be available. Penalty for ending telus tv early is $10/month remaining in 1 yr contract. No penalty for phone and internet.

I asked telus about this as well and they said the PVR would be $10 and Receiver would be $5 if you sign the one year contract.


I am also thinking of buying the Telus PVR at $250 (reg is $400) to save the monthly $15 rental fee.

$10x12 would only be $120 to rent for a year. If you stick with receiver only, it would be even cheaper at $60.


My only concerns are telus tv quality and more holes drilled into my house for installation.

Speed

^^^ See above.

[mainly]

i just got this deal from shaw...

1 year free motorola HDPVR 500 GB ( $24/month after 1 yr)
basic cable, tier 1, 2, 3, digital basic.
HD - ( basic, sports, entertainment, education)
digital phone w/voicemail(4.95/m fee waived )
HS extreme internet.

all for $84.95/month for one year.

i already had phone and cable with shaw, but am switching from bell tv

im presently paying about $200/month total. 96 for bell tv, and 110 for phone and internet w/shaw.

i figure i should save about 1200 in the first year, then my bill will go to about 170-180 /month, still save 10-20/month after the 1 yr promo is up.

and the shaw HDPVR can hold 60 hrs of HD, my bell PVR only 25 hrs

[MsLycious]

MAN...
Shaw is hard to talk to =( They keep trashing Telus and I have no clue what he's saying but he seems like he knows his stuff.
He didnt end up giving me a deal... Maybe i'll try tomorrow for another persno thats not so hard to talk to.

My current plan is:

Basic Cable $35.95
PVR Box $19.95
Fairchild pack $7.00
High speed internet $50.00
Phone Basic $30.95
Bundle discount (-$20.00)
Modem Discount (-$5.00)
Promotional Discount until April 2011 (-$6.00)

Total of $118.85

How do i talk them down lower?!?!?!?!
I really want to try Telus but i'm not a person that loves signing up for contracts. At the same time, i've been with shaw for so long I'm not willing to move and have those annoying installations...

[Impossibles]

Anybody on the $80 deal manage to get their PVR switched to one of the new ones?

[hanky]

MAN...
Shaw is hard to talk to =( They keep trashing Telus and I have no clue what he's saying but he seems like he knows his stuff.
He didnt end up giving me a deal... Maybe i'll try tomorrow for another persno thats not so hard to talk to.

My current plan is:

Basic Cable $35.95
PVR Box $19.95
Fairchild pack $7.00
High speed internet $50.00
Phone Basic $30.95
Bundle discount (-$20.00)
Modem Discount (-$5.00)
Promotional Discount until April 2011 (-$6.00)

Total of $118.85

How do i talk them down lower?!?!?!?!
I really want to try Telus but i'm not a person that loves signing up for contracts. At the same time, i've been with shaw for so long I'm not willing to move and have those annoying installations...


Hey , Well I've been doing a lot of reading for Shaw. I mean A LOT.


People if you get a deal with Shaw PLEASE POST , HOW you got it " what did you say? " , What was the deal . Thanks



You can try this MsLycious , It might work or not, don't blame me. But here.....


Once you call Shaw and ask for a promo they will record it in your account ( WHICH MAKES IT EVEN HARD , GETTING A GOOD DEAL!!! )


YOU CAN TRY THIS , Might work or not , your choice:
So when you call , call the canceling department. Be friendly , don't straight up say , " telus is offering be a better deal , can you match it? " say , I would like to cancel my services. It is important they ask why. Just say like telus is offer you a better deal ( they will ask what , so research the numbers and what not ) tell them it , and most likely they will give you a better deal , you can try this. Might work or not ...



People please post your Shaw deals!!! What you said to them.... What you got in the deal , how long etc! Thanks!!!!!

[icanwait]

An easy non-confrontational way to deal with them is to ask for cancellation - then ask how much notice they need to disconnect.

Then mention switching to Telus and see what they offer.

You don't have to cancel at that time - but you'll know what they will offer.

[knoxvle]

Shaw called me last night with a "Triple Play" offer for people who had "data only (phone and internet)"
This is what Shaw gave me:
1 yr basic cable (tier 1,2,3)
11 hd channels
1 hd pvr free rental for 1 yr
extreme internet
shaw home phone service (full)
all for $65 plus taxes for 1 yr.
Great deal I think.

[grantz]

Don't know if this was posted before (thread is too long to go through!), not really a deal but an interesting fact...

I was on the free PVR deal from a while back, once the promo ended, I cancelled the extra channels and just went with basic & the $11 HD channel package. The middle chanels were no longer accessable (Tier 2 or 3? Ones like Showcase, TLC, Discovery , History, Food, etc) on my TV with the HD box, but I noticed that I still got them on other TVs that just had the cable going in directly. Guess Shaw doesn't come out and physically change the filters on your wire anymore, they just reprogrammed by HD box.

So the wife is happy, she can watch Food Channel, I put a splitter on the cable so she can just change the input to watch it, and our cable fees are reasonable. Only problem is I can't record with the PVR on those extra channels.

Also have been able to keep getting promotions - I never ask, just phone and ask for the notice period to cancel, tell them I need to find something cheaper, had three promo's offered in a row that way (free HD channels, free movie channels, etc).

One question - my understanding was that the PVR was mine to keep after a year, but every time I phone them they tell me if I cancel I have to return it? How can I tell what the deal is when there is no contract or anything in writing?

[icanwait]

Just got a postcard in the mail from Shaw - limited time offer -

100+ digital basic channels (40 of those are radio - 64 are t.v.)

Rental digital terminal included

$14.95/mo for 6 months with first month free.

This is the worst offer ever. The only thing worse would be renting me rabbit ears.

I don't watch SD and I record most everything so I can skip through the commercials. And 6 months isn't worth the effort.

[brucebeh]

i just got this deal from shaw...

1 year free motorola HDPVR 500 GB ( $24/month after 1 yr)
basic cable, tier 1, 2, 3, digital basic.
HD - ( basic, sports, entertainment, education)
digital phone w/voicemail(4.95/m fee waived )
HS extreme internet.

all for $84.95/month for one year.

i already had phone and cable with shaw, but am switching from bell tv

im presently paying about $200/month total. 96 for bell tv, and 110 for phone and internet w/shaw.

i figure i should save about 1200 in the first year, then my bill will go to about 170-180 /month, still save 10-20/month after the 1 yr promo is up.

and the shaw HDPVR can hold 60 hrs of HD, my bell PVR only 25 hrs

Pretty much got the same deal as you for calling today and asking about telus 10/10/10.

Instead of full cable though I only have basic and got fairchild for free as well and its only $75/month.

Been with shaw internet for over 10 years at full regular price, just added phone on about a year ago, had tv a few years ago then disconnected to go to bell, now back to shaw.. lol.


I'm still tempted at the telus deal though... amazing price, benefit is there's no contract so I might just switch half way in.

[MsLycious]

Thanks for your help guys.
I am currently signing up for the NFL Sunday Ticket and trying to upgrade my boxes.
After my convo with Shaw, they ended up giving me 1 month free HD channels and 1 month free SHAW ON DEMAND movies. Kinda sucked but Whatever its free so i took it.
I need to cancel by Sept 10 so i'll call in and try to work out another deal
*cross fingers*

[ditachan]

i just got this deal from shaw...

1 year free motorola HDPVR 500 GB ( $24/month after 1 yr)
basic cable, tier 1, 2, 3, digital basic.
HD - ( basic, sports, entertainment, education)
digital phone w/voicemail(4.95/m fee waived )
HS extreme internet.

all for $84.95/month for one year.

i already had phone and cable with shaw, but am switching from bell tv

im presently paying about $200/month total. 96 for bell tv, and 110 for phone and internet w/shaw.

i figure i should save about 1200 in the first year, then my bill will go to about 170-180 /month, still save 10-20/month after the 1 yr promo is up.

and the shaw HDPVR can hold 60 hrs of HD, my bell PVR only 25 hrs

Mine is very similar as well...

Free 1 Year rental of the 500GB HD PVR (1/2 Price Buyout after the year)
Free Lifetime rental of the regular HD receiver
All the digital cable channels
Free 6 Months HD PLUS
Free Digital Cable Box Rentals
Internet Extreme
Digital Phone

$78 First 6 Months
$94 After the 6 months

The discounts are on top of my student promo.

Really decent deal in my opinion, I was set to move to try out Telus Optik for a year if they didn't want to budge on any pricing.

[deepblue6709]

This is what I got today.

Basic phone with unlimited NA, (no VM)
HS extreme,
Basic digital, HD plus and movie central
PVR (500gb) free rent for 12mos or purchase 1TB PVR now for $198.

First 6 mos is $75.95+tax, month 7-12 is $87.95+tax because hd+ credit only for 6mos.

Is it hot?

[MikeyCanuck]

This is what I got today.

Basic phone with unlimited NA, (no VM)
HS extreme,
Basic digital, HD plus and movie central
PVR (500gb) free rent for 12mos or purchase 1TB PVR now for $198.

First 6 mos is $75.95+tax, month 7-12 is $87.95+tax because hd+ credit only for 6mos.

Is it hot?

Looks pretty good to me. I've been paying a lot for more services than I really need and today they offered me their $84.95 "package" as they called it.

Classic Cable (Basic, Tiers 1-3, Digital) + HD Plus
Basic Phone + unlimited North American LD
Shaw Extreme Internet

I also wanted voicemail, but the loyalty rep claimed it couldn't be added for free, and I didn't want to keep arguing that others have received it credited, so I just agreed to the extra $5 or $6 a month.

Given that you also got movie central, I think you did well.

Oh, and for those asking how people were getting the deals, I called the regular Shaw number, told the regular sales rep I was aware of the Telus Optik 10/10/10 deal, and was transferred to Loyalty. At that point I spelled out the services I wanted (which I knew matched what other people were getting for $84.95) and the loyalty rep offered them to me for the $84.95 price.

[Silicium01]

Does anyone know if in Toronto there are other HD cable TV providers than Rogers?

[revgirl]

Anybody on the $80 deal manage to get their PVR switched to one of the new ones?

Here's how I ended up with getting a the new Motorola 500GB in the middle of my promo.

I was having trouble when fastforwarding/rewinding with my old duel HDPVR tuner, which I just got in April on with the $85 deal. Called tech support, they admitted they have some of these tuners with issues and are waiting for a firmware update that will take another 1-2 months form the manufacturer. Offered a work around usking skip and the back button, but that's what we've been using and it is ANNOYING!

While in the process of setting up an appointment for a tech to come out, I asked about the New Motoroa unit. He put me on hold and contacted the Sales dept, which approved me to go in to their office and switch to the new PVR and still get it at no charge until my promo ends in April. The only difference is, the monthly rent willl then be $24.99 instead of $19.99.

[inanimate]

The moto PVR is mine to keep. I had two HD receivers (one active PVR, the other PVR capable) already, and said I was under no obligation to stay.

Handy. Will probably sell my Pace now which has seen almost no use.

Turns out I was wrong. When they called back to set up my hookup, the guy repeated my deal and said it was just a 1 year free dcx3400 rental. When he said it was $25/month after that, I said I was going to reconsider the whole deal. He offered me 2 years free hdpvr rental, so I agreed this time.

they just got it all set up today. phone could be handy, pvr is nice, but not that different (same crap interface).

Will be happy to see the bill down from $150 a month though.

[sdahl381]

I called the customer service number and was transferred over to the retentions department. I explained that I was a long term customer and asked if there was anything that could be done to reduce our bill based on what other people were getting for new accounts. I currently pay just over $136/mo. This is what they gave me:

Phone
- Unlimited Long Distance to Canada and US
- Digital Phone Voicemail and Call Waiting

Xtreme Internet

1 hdpvr free rental for 12 months with option to buy or return
(I already have another one that I purchased)
-CH2-58
-HD plus

All for $84.95

Seems like a pretty good deal.

[baller.dan.84]

Sharing my retention deal:

TV: Classic Cable + HD Plus
Internet: HS Extreme
Phone: Basic
Total: ~85/month for 1 year

Bonuses:
1 month free VM+CW
1 year unlimited North American long distance calling
1 month free HBO+MovieCentral,
1 month free SuperChannels
1 year free HDPVR rental (Motorola DCX3400M)

Also took advantage of the NFL Sunday Ticket promotions ($39.95/month for 4 months) and I'm able to swap my current Motorola 6416 160GB for the HDPVR + 1TB Expander for free.

Overall, extremely pleased. I had called in on Thursday first to negotiate a retention deal but I didn't get a very willing rep, he only gave me 6 months of promotional pricing. I called back on the same night and accepted the offer and I was supposed to go on friday to swap my HDPVR rental unit but I gave it another shot for a better deal.

I went into the retail store today and told them I was going to cancel and I had my HDPVR rental unit all ready to be returned to make them take my threat seriously. It worked, at least that's what I think. This very nice young woman turned my 6 month promotional pricing to a whole year. At first she wasn't going to give me the new Motorola DCX3400M but after a little bit of friendly conversation she went to the back and came back with one. YMMV on that one.

For her efforts, I ordered the NFL Sunday Ticket promotion with her and I'm sure that will help with her sales target and it helps me upgrade my old 160GB HDPVR to a 1TB HDPVR+Expander. Win-Win

See you guys next year for the next promo! :)

[bowmah]

See you guys next year for the next promo! :)

That's the problem with all these 1 yr promo deals. You cannot get another great deal just after the current one expires. Your bill doubles or triples if you want to stay with that plan. Then the song and dance with shaw retention starts all over again. Waste of time.

[VitaminB]

Here's my rentetion:

-2 x HD PVR (1 year free rental)
-Xtreme Internet
-Basic Cable + HD basic
-Fairchild
-digital phone basic (unlimited usa & canada)

$67.99 (1 year)

I downgraded my full cable to basic cable. My new HD pver boxes can't watch channels 29-58 but my old digital boxes still can.

[frugalcanuck]

Here's what I was able to get from Shaw,

- 1, 1TB HD PVR lifetime free rental
- digital TV+movies+HD Plus, movie package 50% off for 6 months
- Fairchild, 50% off for 12 months, 1 month free
- HS internet promo
- 30 day free preview of all specialty channels

There's some other promos on the TV package as well which ends up being total for first 6 months $78.38, last 6 months $87.38.

The good part of this was the lifetime free rental of the PVR. She initial offered 1yr, but then went off after I told her I didn't want Shaw phone and came back with this which I am happy with.

[aznkappa]

can someone please msg me the shaw retentions number! greatly appreiciate it!

[frankmp]

can someone please msg me the shaw retentions number! greatly appreiciate it!

I don't know if there's a specific number to "retention" but when I started telling the regular customer service rep. the deals I was reading and wanting they transferred me to another rep. (must be retention) who the first person said had the ability to offer the smokin deals!!



Frank

[MsLycious]

Hey , Well I've been doing a lot of reading for Shaw. I mean A LOT.


People if you get a deal with Shaw PLEASE POST , HOW you got it " what did you say? " , What was the deal . Thanks



You can try this MsLycious , It might work or not, don't blame me. But here.....


Once you call Shaw and ask for a promo they will record it in your account ( WHICH MAKES IT EVEN HARD , GETTING A GOOD DEAL!!! )


YOU CAN TRY THIS , Might work or not , your choice:
So when you call , call the canceling department. Be friendly , don't straight up say , " telus is offering be a better deal , can you match it? " say , I would like to cancel my services. It is important they ask why. Just say like telus is offer you a better deal ( they will ask what , so research the numbers and what not ) tell them it , and most likely they will give you a better deal , you can try this. Might work or not ...



People please post your Shaw deals!!! What you said to them.... What you got in the deal , how long etc! Thanks!!!!!

Sorry for the late Thanks Hanky!

I've been stressing out about the whole NFL Sunday Ticket and going crazy with the shaw csr.
I think they hate me there, and i'm starting to detest them a lil.
GRRRRR i have no luck with CSR at all!
I went through a horrible CSR today so i'm going to call and cancel, hopefully they can give me a better deal *cross fingers*

[bargainshunter]

i f*cking hate shaw retention csr in vancouver .i have phoned about 10 times to reduce the bil to $100. i always get women and they are f*ucking bitches .i used every single line(telus ,cancel the service & moving) nothing works.

Classic Cable (Basic, Tiers 1-3, Digital)
Shaw Extreme Internet
basic phone
2 hdpvr( renting)

incl tax i am paying $135

my friend got the same deal talk to a guy in retention now he is paying $95 incl tax.

[st7860]

then just cancel and switch to telus tv for a minimum of 30 days.

for new customers shaw in vancouver now gives a rate of $80/mo with hdpvr free rental, hd box free rental, high speed internet, and shaw phone. and full cable service of course.

[jasperlui]

anyone get any good deals lately? I'm planning to call in soon, I currently pay about $145.00 tax in for full cable, hd channels, movie channel, chinese channels, and high speed internet. Is it true that the chinese channels (bundle of 3) is now only $7.00 a month? I'm looking to get 2 pvr rentals for free for atleast a year, lifetime would be better, shaw extreme net, hd, and movie central for a decent price. I would like to know what to expect.. thanks

[ubcturkey]

I called a little while ago and basically told them I didn't want to pay $145 anymore. The CS rep went back and forth saying things like "anything I can offer will be only 6 months, or 1 year, how do I know you won't cancel after that?" I told her that I don't know what will happen 6 months or a year down the road, but they can either take my money for the next 6 months or year, or I'll leave.

She came back and now instead of paying $145, it's down to $85 plus taxes per month :)

[83trekker]

I pay 155 a month just for shaw tv!

[g-money]

I called a little while ago and basically told them I didn't want to pay $145 anymore. The CS rep went back and forth saying things like "anything I can offer will be only 6 months, or 1 year, how do I know you won't cancel after that?" I told her that I don't know what will happen 6 months or a year down the road, but they can either take my money for the next 6 months or year, or I'll leave.

She came back and now instead of paying $145, it's down to $85 plus taxes per month :)

What phone number did you call? Is there a Shaw "Retention" phone number?

Thanks

[Hobbes1677]

Reading this thread, I have a question. What's the best strategy to get a deal from shaw? To call and cancel shaw and hope they offer a deal to stay, or to call and say friends are getting a better deal from shaw and I want the same? I worry that I only have one shot at getting a good deal and fear having to backpedal if I threaten to quit shaw and they don't offer me a rentention deal.

[Dave_1963]

I have been with Shaw for over a year and have TV, internet, and phone with them. In Sept., I got a call from Telus offering a free HD pvr, 2 SD set-top boxes, high-speed internet, and phone for $96.00 a month for the first year, then $129.00 a month for the remaining 2 years (Contract deal-if I canceled, I would have to pay $10 a month for the remaining months). I signed up for the Telus offer. Telus was supposed to call Shaw and cancel my account. I got a bill from Shaw and my service had not been canceled so I called the Shaw customer service line.
To make a long story short, when I told Shaw that I had signed up with Telus, they asked what Telus had offered. Shaw gave me a free HD pvr, 2 set-top boxes free for a year, free long distance, and lowered my bill by $80. I canceled the Telus install and I'm a happy camper!

[intercoms]

So it seems like you have to actually cancel Shaw and then let them call you back... that sucks.

Anyone know what can be said to renew a TV+Internet package? My promotion just ended and it went from $30 to $90... 3x increase.

[mjolnir117]

The rep I got refused to give me anything but full price of $108 for basic cable/high-speed/phone-lite package/chinese channels, and even set the cancellation date for me. I only got offered the same package for $66.95 once I signed the telus contract and phoned back to move up the cancellation date, and even then refused to offer anything related to HD. 10-year former customer of Shaw in Vancouver.

Got Optik 15mbit internet, phone with 1 calling feature, Optik TV /w chinese channels, sports HD, sports top up HD, vanilla HD box rental, and registering two existing xboxes as set top boxes for $47 for first month, $62 for 2nd and 3rd months, and $77 for rest of the year on a 1year contract.

[intercoms]

The rep I got refused to give me anything but full price of $108 for basic cable/high-speed/phone-lite package/chinese channels, and even set the cancellation date for me. I only got offered the same package for $66.95 once I signed the telus contract and phoned back to move up the cancellation date, and even then refused to offer anything related to HD. 10-year former customer of Shaw in Vancouver.

Yeah, I just tried today and they won't budge on the price. They all said "no there's nothing we can offer at this time". No HD-PVR rental deals either. Looks like they are really asking for it. I think the only way to get them to offer anything is to actually cancel. How's TELUS working out for you?

[scrappygolucky]

Hey all,

We're getting an HDTV and we already have a Shaw cable/internet/phone bundle... is it better to buy an HDPVR from a 3rd party on special, considering boxing day is coming up, or to just try and negotiate a deal from Shaw? Doesn't sound like people are having much luck negotiating.

The Telus Optik offers sound sweet but like so many others my experience with them has been nothing less than a disaster.

Thanks!

[DavidY]

Hey all,

We're getting an HDTV and we already have a Shaw cable/internet/phone bundle... is it better to buy an HDPVR from a 3rd party on special, considering boxing day is coming up, or to just try and negotiate a deal from Shaw? Doesn't sound like people are having much luck negotiating.

The Telus Optik offers sound sweet but like so many others my experience with them has been nothing less than a disaster.

Thanks!

Shaw HDTV hardware specials until Jan 31, 2011. http://forums.redflagdeals.com/holiday-pricing-shaw-digital-boxes-972332/

Dave

[akwok]

My 1-year triple play promotion is about to run out -- what can I do to avoid paying $120+ a month at this point? :(

[doa2]

Apparently my account is 'promoed' out and my Shaw bill has risen (HS internet/free PVR rental/HD channel package) from $57 to $90 to $135. Phoned and attempted to negotiate (Regular and Loyalty CSR) with no luck. The CSR indicated that they are changing the 'promo' package policies at Shaw and almost encouraged me to switch (he was pleasant about it though!).

Optik/Telus (via Retention department) effectively matched the $57 deal (12 month contract) and we get a PVR with a larger hard drive, two other digital boxes and some 'theme' packs roughly equivalent to the three tiers of Shaw. Optik requires a phone jack near each TV (install is free) and I'm not sure about the overall equivalency of service, but I'll take a bit of a risk on quality to save about $950 over the course of the year.

See http://forums.redflagdeals.com/telus-15-15-15-promo-925005/9/ for a description of possible Optik deals. Of course, YMMV and this only applies is you have Optik available in your area and Shaw considers you 'promoed' out.

Good luck!

[AsianXL]

Has anyone had any luck with Shaw Retention lately?

My promos with Shaw is about to expire. I have a feeling that they won't offer me any discount and let me walk. I've spoke with Telus's Winback team tonight, and they offered me the 15/15/15 promo, but even with that, it still costs me more than what I am paying right now with Shaw at about $95 tax in.

I have 2 HDTV's, and 2 SD TV's, they would comp the HDPVR rental and XBox360, but will charge me rental for the other 2 Digital Tuners, on top of that I need to pay $20 for the Asian channel as oppose to Shaw's $7.

I'm kind of caught in the middle right now. :(

I can't wait until Wind Mobile starts offer IPTV service in 2011-2012.

[mushisushi]

Tried call just before Chirstmas hoping they would give me an extension on my current promo, ~$55 for HD Cable, HD Plus, and Highspeed Internet, but no luck. They said they changed their policy for promos and they do no provide extensions past the initial 6 months.

Anyways, today's the last day before it gets cancelled, going to call and see what they'll offer. Otherwise, I might cancel and just move to 3web for internet.

[StoneColdWhat]

Did anyone else get a letter from shaw saying they are now enforcing their internet bandwidth policy?

[cluu1]

Did anyone else get a letter from shaw saying they are now enforcing their internet bandwidth policy?

nope, not yet.. but i switched to shaw cause its 30 dollars a month for high speed extreme and phone for 3 months an then 40 a month after,

I don't really want to switch cable though..

does anyone know what type of deals there are for only basic cable+chinese channels for shaw?

[Shazam]

I have highspeed internet ($47.00/month standalone service) and I don't want to add any other services as I don't watch tv and don't need a home phone... anyone know of any retention plan offers for this?

[ack187]

hi i've been with shaw for years paying at regular price and i was wondering if i could get a better deal.

i currently have
basic cable & highspeed 78.95
purchased modem discount -5.00
total current monthly services added up to 73.95.

i have an hdtv now and will be purcashing another one soon, i wouldn't mind upgrading my cable and internet and saving money at the same time. i also have no need in a phone line.

any tips or advice?

thanks in advance RFD!

[sshong]

I tried calling to get them to extend my triple play deal, but they said no. I got a letter for my basement suite advertising the triple play deal for 6 months since there is no separate cable down there anymore. They wanted to charge me about $200 for the triple play package, so I canceled all the tiers and just have basic cable, internet and basic phone. It still cost about $20 more than I used to pay.

[ponsu]

Did anyone else get a letter from shaw saying they are now enforcing their internet bandwidth policy?

yeah, I did.
Apparently us lucky Edmontonians were the test pilots for this "new" program....
Although we were never notified of it.

More details of this new policy in article below:
http://www.thewunderbar.net/2011/01/07/the-new-shaw-internet-realitybandwidth-caps/

sucks.

[Petmil]

Well folks i think i got the best deal now, Digital TV tier 3 was $63.00 a month full price now $19.95 for 6 months was paying $39.00 a month for the last 6 months. I just ask nicely to extend my $39 deal and got the $19 deal wow .

Of course this goes along nicely with my $6.00 a month telus deal I got for HS internet for a year. Its like free..

Peter

[purplekush604]

yeah, I did.
Apparently us lucky Edmontonians were the test pilots for this "new" program....
Although we were never notified of it.

More details of this new policy in article below:
http://www.thewunderbar.net/2011/01/07/the-new-shaw-internet-realitybandwidth-caps/

sucks.

EVERYBODY SHOULD SIGN THE PETITION AT
openmedia.ca

OVER 20,000 SIGNATURES

[Art]

EVERYBODY SHOULD SIGN THE PETITION AT
openmedia.ca

OVER 20,000 SIGNATURES

Online petitions are worthless... dont waste your time...

You guys need to hit them where it hurts, their bottom line... cancel your service.

[Kingmoo]

Shaw deals are getting worse and worse. I'm actually considering switching to Telus after hearing about bandwidth capping (which Telus is likely to follow suite with... ).

Shaw offered me:
-HD cable, HD plus, basic digital ($52)
-Hi speed internet ($27)
-move my telus hone to basic shaw phone ($?)
total = $110 and I would have to buy a HD receiver from them...

[purplekush604]

Online petitions are worthless... dont waste your time...

You guys need to hit them where it hurts, their bottom line... cancel your service.

your right dude, but it's a start. Me personally i live in Surrey Bc, i dont know another television/internet provider other than telus, don't think rogers offers there services in my area.

[Kingmoo]

Online petitions are worthless... dont waste your time...

You guys need to hit them where it hurts, their bottom line... cancel your service.

i cancelled


my parents service...

[cammallerifan]

Digital TV- FREE HDPVR for 3 years
Home Phone Basic
High-Speed Extreme Internet

79.95 per month for the first six months
*Does not include Shaw Wi-Fi modem, extra 3.95/month

$135.00 a month thereafter.

Sounds good, but I think I should try and get that $80 price extended for the full year.

[fewa]

Digital TV- FREE HDPVR for 3 years
Home Phone Basic
High-Speed Extreme Internet

79.95 per month for the first six months
*Does not include Shaw Wi-Fi modem, extra 3.95/month

$135.00 a month thereafter.

Sounds good, but I think I should try and get that $80 price extended for the full year.

what channels are included?

[cammallerifan]

what channels are included?

All digital basic and classic.

http://www.shaw.ca/en-ca/ProductsServices/Television/Digital/FullChannelList.htm

[Phantasio]

Time to try to conjure up some creativity with Shaw for my mom.

For you long term customers, what's your guys' success rates with negotiation for someone that's been in the Shaw/Rogers network for around 20 years? She's looking to get a PVR now, but I want to see if I can get them to take care of her internet and stuff too since it's kinda garbage.

Also...good to see a fellow Cammalleri fan around these parts. I have a pretty sizable card/game used merch collection of his time with the LA Kings. I had to stop collecting when he joined the Flames though. That sucked :lol:

[artofwar]

For those who had gotten the $85 (HD TV plus with free PVR rental/extreme internet/digital phone) package sometime ago with Shaw... and have your 1 year deal expired....have you been able to extend the same package or get a new one with Shaw? If so or not, please comment on your success or inability to get a new deal with them? What have you tried to pursuade them to renew the 1 year deal?

[cammallerifan]

Whatever happened with shaw and telus? Not biting at all. The most they offered was to waive the wifi modem fee for the 6 months. Otherwise, after 6 months, it becomes..134.90 for all the services +2.00 Residential phone fee +3.95 Wifi modem +tax = $157.75/month. That's just terrible. Between Telus and Shaw, I've been paying $60 for Basic Digital Cable, Phone and Internet the past year (retention deal expired this month)

Going to try and work on it again tomorrow.


Also...good to see a fellow Cammalleri fan around these parts. I have a pretty sizable card/game used merch collection of his time with the LA Kings. I had to stop collecting when he joined the Flames though. That sucked :lol:

He's doing pretty well for the Habs, hoping he comes back ready to go for the Playoffs....if we get there. :(

[akwok]

For those who had gotten the $85 (HD TV plus with free PVR rental/extreme internet/digital phone) package sometime ago with Shaw... and have your 1 year deal expired....have you been able to extend the same package or get a new one with Shaw? If so or not, please comment on your success or inability to get a new deal with them? What have you tried to pursuade them to renew the 1 year deal?

I tried multiple times, no discounts possible. I think it may be company policy to require a 'cooldown' period after a promotion has ended.

Since my monthly bill would have doubled ($79.99 -> $160), I switched over to Telus. Way cheaper and in my opinion a superior service (Optik TV is awesome, and their High Speed Plus is always 25mbps regardless of time of day).

[Phantasio]

Whatever happened with shaw and telus? Not biting at all. The most they offered was to waive the wifi modem fee for the 6 months. Otherwise, after 6 months, it becomes..134.90 for all the services +2.00 Residential phone fee +3.95 Wifi modem +tax = $157.75/month. That's just terrible. Between Telus and Shaw, I've been paying $60 for Basic Digital Cable, Phone and Internet the past year (retention deal expired this month)

Going to try and work on it again tomorrow. (

I spoke with a Shaw CS agent yesterday and he said the retention agents have been trained not to price match Telus anymore and to upsell the benefits of Shaw (ala Rogers/Fido reps with Wind and Mobilicity.)

Unfortunately, Shaw has one thing Telus doesn't on their cable package - HDNet. If it weren't for my affinity for K-1 and Japanese MMA, I'd have told them to eat it by now and given Telus a ring. Telus is pushing like no tomorrow for Shaw's business and if Shaw doesn't want to offer competition in return, they're going to suffer. I won't tell you what we pay for cable each month (we're not on a retention plan,) but it's sizable enough that I would hope Shaw would give a crap that we were considering leaving them if I were to call in, which after this dude Pace PVR they gave us to replace our old Motorola unit is a realistic possibility.

[mike10]

anybody who is thinking about getting a shaw PVR might want to wait a couple of months because they are coming out with a really fancy new box

http://www.theglobeandmail.com/news/technology/tech-news/telcos-make-assault-on-cables-stranglehold/article1879513/page2/

[cammallerifan]

I spoke with a Shaw CS agent yesterday and he said the retention agents have been trained not to price match Telus anymore and to upsell the benefits of Shaw (ala Rogers/Fido reps with Wind and Mobilicity.)

Unfortunately, Shaw has one thing Telus doesn't on their cable package - HDNet. If it weren't for my affinity for K-1 and Japanese MMA, I'd have told them to eat it by now and given Telus a ring. Telus is pushing like no tomorrow for Shaw's business and if Shaw doesn't want to offer competition in return, they're going to suffer.

This is utterly frustrating right now. The issue with Telus is the contracts, and the inadequate customer service (always takes me 1-2 hrs to reach a CS rep). We need more competition.

[akwok]

This is utterly frustrating right now. The issue with Telus is the contracts, and the inadequate customer service (always takes me 1-2 hrs to reach a CS rep). We need more competition.

You don't need to sign any contract with Telus -- although you do get monthly discounts depending on how long you sign (either $5 off per month if you sign for 1 year, or $20 off per month if you sign for 3 -- aka a free HDPVR rental if you sign for 3).

Phone customer service has been alright for me so far. It takes around 10 minutes to get a hold of a rep... but then again I don't call during peak hours. However, Shaw CSRs seem nicer/friendlier than Telus CSRs, where you sometimes can land some grumpies.

[ack187]

Whats the best deal I could get for TV and Internet? (I have 2 HDTVs)

[Pauly Boy]

Whats the best deal I could get for TV and Internet? (I have 2 HDTVs)

Sorry, you only get a deal if you have 3 HDTV's











Or, you know, you could read the previous SIXTY PAGES for insight.

[cammallerifan]

You don't need to sign any contract with Telus -- although you do get monthly discounts depending on how long you sign (either $5 off per month if you sign for 1 year, or $20 off per month if you sign for 3 -- aka a free HDPVR rental if you sign for 3).

Phone customer service has been alright for me so far. It takes around 10 minutes to get a hold of a rep... but then again I don't call during peak hours. However, Shaw CSRs seem nicer/friendlier than Telus CSRs, where you sometimes can land some grumpies.

Different routes, similar prices. Shaw CSR though beats Bell and Telus but YMMV.

Just switched to Telus optik till April. Spoke to another agent at Telus and they offered me a $45 for a full HD package and HDPVR rental free for 3 months (offer is currently 6 months but you have to purchase the HDPVR). After I have to re-negotiate a deal with them but they did give me a rough estimate of $75+ the price of the HDPVR.

Shaw retention agents didn't give a damn so I guess it's their loss for now.

I'll probably go basic or drop cable all together come summer and see what they have in the fall.

[ExcelPremium]

Cancelled my services with Shaw

15 years of service with them and they can't offer me ANY promotions..nothing not even PVR rental for an extra 6 months or bump my internet up from HS to Extreme etc decided to cancel with them and go with Telus Optik. I still have 10 days to reconsider, will they call me back or should I call back tomorrow to see if they can offer me anything?

I have digital phone/Shaw Hi-speed/Basic channels + digital cable channels/chinese channels, I have no HD channels nor movie channels for $139/taxed in.

I wanted to disconnect my services and I got directed right to "Loyalty-Retention" department as the lady called it or was the lady just BSing? How would I get to the retentions department?

[rickyBobby_]

Cancelled my services with Shaw

15 years of service with them and they can't offer me ANY promotions..nothing not even PVR rental for an extra 6 months or bump my internet up from HS to Extreme etc decided to cancel with them and go with Telus Optik. I still have 10 days to reconsider, will they call me back or should I call back tomorrow to see if they can offer me anything?

I have digital phone/Shaw Hi-speed/Basic channels + digital cable channels/chinese channels, I have no HD channels nor movie channels for $139/taxed in.

I wanted to disconnect my services and I got directed right to "Loyalty-Retention" department as the lady called it or was the lady just BSing? How would I get to the retentions department?

My package is almost exactly the same as yours. It included;

Digital TV
Asian TV Pack
High-Speed Internet
= $125.48/month

I just recently purchased a HD box and I wanted to call into retentions to see what type of hd packages they can offer me, if any. They told me they're steering away from the promos and are trying to cater to each person's individual needs....whatever that means. Basically they wouldn't even budge at all and told me that in order to add the HD package, I would have to pay an additional $16/month. They don't even rent out their HD boxes anymore....

From speaking to their reps nowadays, they seemingly just don't give a rats ass if you cancel on them....retention isn't what it used it be I guess.

[cammallerifan]

I just recently purchased a HD box and I wanted to call into retentions to see what type of hd packages they can offer me, if any. They told me they're steering away from the promos and are trying to cater to each person's individual needs....whatever that means. Basically they wouldn't even budge at all and told me that in order to add the HD package, I would have to pay an additional $16/month. They don't even rent out their HD boxes anymore....

From speaking to their reps nowadays, they seemingly just don't give a rats ass if you cancel on them....retention isn't what it used it be I guess.

:facepalm: @ Shaw. What the **** does that even mean? People are already switching because of the bandwidth caps and overage charges on internet services...I hope they continue pissing away more customers in the future.

Of course retention has changed. Where else are you going to go?

Sign up with shaw ->Get irked by price jumps->Switch to Telus-> Crap service -> Switch to Shaw.....it's like clockwork.

[BUFFAR]

If u're not happy with ur service, BBB them. Nothing going to change by posting on a public forum. =P

[st7860]

this applies to Vancouver. I don't know about other cities


1. Telus offers HD pvr's for FREE if you agree to be a customer for 3 years. Shaw gives you nothing even if you're willing to do that. However, depending on the agent at Shaw, you can use the telus thing to 'argue'

2. Both Shaw and Telus in Vancouver sometimes have stuff like $15 per month triple play for each service for a year. Sometimes you need to be a student, sometimes not. that means you can pick internet, tv, or phone, for $15 per month each or $45 for all, etc.

[cammallerifan]

If u're not happy with ur service, BBB them. Nothing going to change by posting on a public forum. =P

Unfortunately I have beef with the BBB.


2. Both Shaw and Telus in Vancouver sometimes have stuff like $15 per month triple play for each service for a year. Sometimes you need to be a student, sometimes not. that means you can pick internet, tv, or phone, for $15 per month each or $45 for all, etc.

Wow, hot damn. Thanks!

:razz:

[ExcelPremium]

My package is almost exactly the same as yours. It included;

Digital TV
Asian TV Pack
High-Speed Internet
= $125.48/month

I just recently purchased a HD box and I wanted to call into retentions to see what type of hd packages they can offer me, if any. They told me they're steering away from the promos and are trying to cater to each person's individual needs....whatever that means. Basically they wouldn't even budge at all and told me that in order to add the HD package, I would have to pay an additional $16/month. They don't even rent out their HD boxes anymore....

From speaking to their reps nowadays, they seemingly just don't give a rats ass if you cancel on them....retention isn't what it used it be I guess.

$124.xx before taxes for me :(

[harryt]

$124.xx before taxes for me :(

Pricey...


My package is almost exactly the same as yours. It included;

Digital TV
Asian TV Pack
High-Speed Internet
= $125.48/month

I just recently purchased a HD box and I wanted to call into retentions to see what type of hd packages they can offer me, if any. They told me they're steering away from the promos and are trying to cater to each person's individual needs....whatever that means. Basically they wouldn't even budge at all and told me that in order to add the HD package, I would have to pay an additional $16/month. They don't even rent out their HD boxes anymore....

From speaking to their reps nowadays, they seemingly just don't give a rats ass if you cancel on them....retention isn't what it used it be I guess.

ya I returned mines today. They DID allow me to rent it for $20 a month (240 a yr), which is a rip. I can go out and buy one for $200 including tax brand new. They only allowed me to rent it, because I had gotten it a year ago and we had agreed on rental if needed.Technically they SHOULD be giving at least 1 free HD box to every customer. Telus is giving about 1-2 boxes FREE to all their new customers right now.

As for the pricing they are ripping you.

They did offer me

HD Digital Basic
Extreme High Speed Internet
Basic Phone

$100 + tax.

I haven't decided if I will take it.. but it's close to what I paid earlier with my promo only with less channels I guess.

I'd move to telus, but I have too many tv's. At the most I could move phone/net.

[Pauly Boy]

If u're not happy with ur service, BBB them. Nothing going to change by posting on a public forum. =P

ROFL @ the BBB - They will literally do nothing for you.

They have no enforcement powers & will do nothing esp in the case of something like your Shaw service, lawl.

[ack187]

Wtf......... I called shaw and ive been a customer for 10 years and they said they have no promotions and went straight to canceling my account..................

[harryt]

Wtf......... I called shaw and ive been a customer for 10 years and they said they have no promotions and went straight to canceling my account..................

yup that is the new policy now... the guy told me the same thing.

No more promo's.... If you want a cheap price go for the value bundles.. that is what I am gonna do. Seems to be a bit reasonable.

[taco]

Has anyone had any luck recently?

[syncmaster]

i call in to "disconnect" yesterday with shaw but no deal at all.. the guy i talk to won't budge for anything.
now i'm seriously considering to make the switch to Telus

[Onslaughtx]

hmm everyone's getting denied promos? argh...my promotions end in April.. :(
what's the best way to go about doing the bundle thingy? should i just call in or should i do it online?

[lane99]

Has anyone had any luck recently?

A. Couldn't get them to budge on a PVR, but, nevertheless I signed up as a new customer this week.

-Full Digital TV @ $19.95/mth for six months (had the choice of basic cable for $9.95/mth)

-Basic phone for $14.95/mth for one year

Think it's a good deal

B. PVR: can buy PVR on installment from Shaw for $10/mth (purchase price abt $350, I think). That's also a good enough deal. I'd rather do that than purchase a used (or possibly stolen), non-guaranteed PVR from craigslist for $200 (which seems the going rate in Vancouver).

[OxBaker]

My one year deal that I had with Shaw just came to an end and I called but didn't have any luck with the Shaw reps I talked to either. I called twice and both times I threatened to go with Telus and both times they just said I could either choose a "Personalizer" bundle or I could unsubscribe but they didn't have any special deals that they could offer me.

So to get something similar to what I currently have I agreed to now pay $124/month. I wouldn't have gone with it except for the fact that Shaw had given me two HDPVR's for no charge for 3 years during my last deal and they said I could still keep those PVRs with this deal. That's the only thing that made it not worth switching for me... but still not nearly as good as the deal I had before... sigh...

[yupkime]

Switched to Telus and haven't looked back.
The menu system alone was worth it.


i call in to "disconnect" yesterday with shaw but no deal at all.. the guy i talk to won't budge for anything.
now i'm seriously considering to make the switch to Telus

[Vancity Boy]

Switched to Telus and haven't looked back.
The menu system alone was worth it.


How is Telus' picture quality compared to shaw? I used to pay $110 after taxes, and suddenly my "free promotions" are up, and my new bill came to $220/MONTH! wtf...screw them...i can finance a car for that much! I get Hd channels, extreme internet, and phone , plus an asian package for $14.

i AM SICK OF SHAW'S CRAZY PRICES.

[Woodrov]

I just switched all my Shaw services over to Telus.

I took advantage of a PVR purchase for $199 from Futureshop a week ago and got another basic HD box for free ($99.99 less $100 discount), plus got 2 x $50 programming credits.

15/15/15 package. Took some talking, but I'm not locked into a contract.

The TV looks great, internet is adequate and my bill is way cheaper now.

I called Shaw a few weeks ago looking for a better price, they wouldn't budge. Yesterday I called Shaw to ask where I can drop off my rental equipment (Shaw phone stuff) and then they try and pry me back with an offer. Too little, too late.

I was with Shaw for 12 years. Even if my bills averaged $100 (I'm sure they averaged higher than that) that's $100 x 12 months x 12 years. $14,400! Yikes!

[guessboi]

Shaw has the worst customer service ever. I am going to cancel my TV once my promotion ends early April.
My buddy got a promotion after his was over, I even have his billing statements and all they say is they will never do back to back promotion. Total BS.
I am going to keep my internet and watch in 2 months or so, they will send me an HDTV offer for dirt cheap. but until then I will see if I go with Telus or not.

BTW is the 15/15/15 package avaliable in Alberta?

[jbyun04]

I really really really wish Optik TV was available in my area...

My student promos ended last month so now I've got:

Basic TV + HD Plus
Extreme Speed Internet

Somehow comes out to $100+... What???

What are you guys with Telus paying? I've got home phone with them already but I just don't want to switch to satellite TV..

[guessboi]

so yesterday being a disappointed shaw customer...I bought the telus hdpvr for $99 with a $50 credit to my first bill at FS.
Talked to a super nice lady in Vancouver to setup my account today

got the 15/15 package for internet and TV for 6 months (asked for the 1yr but the offer expired in Feb)
mentioned my telus box with the $50 credit and free HD for 6 months.
Added in the sports package with HD for $7 per month, free HD for first 6 months
Mentioned I have a xbox 360 and would like to use it as a HD Box - Confirmed $5 month fee is waived but there is now a $50 installation fee (using my $50 credit for this)

Total for first 6 months - $37
After 6 months if I decide to stay - $72

WAY CHEAPER than staying with Shaw - my next bill will be $140 ish. I just need to sell my Shaw HDPVR now. lol.

Since my area is new with fibre optics, they are coming on the 15th to setup it up. Will cancel Shaw's HDTV first then internet later.
Will decide again after 6 months. :lol:

[lane99]

...I just need to sell my Shaw HDPVR now...

Too bad. If you were in Vancouver, I'd buy it from you.

Got a good deal to sign up with Shaw last week. Knew the deal didn't include a PVR, but thought it included, at least, an HD converter box (misunderstanding was my fault, not Shaw's).

[guessboi]

Too bad. If you were in Vancouver, I'd buy it from you.

Got a good deal to sign up with Shaw last week. Knew the deal didn't include a PVR, but thought it included, at least, an HD converter box (misunderstanding was my fault, not Shaw's).

Yeah and is a DCX3400. I bought it last fall for the free NFL season tickets. :lol: completely brand new.

[guessboi]

So Shaw is cutting 500 jobs. Thats what they get for being ignorant to their customers.
http://www.theglobeandmail.com/globe-investor/shaw-cutting-500-jobs/article1954010/

[kwk1]

Agreed, they must be down in sales a lot to have to do this.
Been 20 years since I used Shaw, can't see them in my future plans either.


So Shaw is cutting 500 jobs. Thats what they get for being ignorant to their customers.
http://www.theglobeandmail.com/globe-investor/shaw-cutting-500-jobs/article1954010/

[redflagdeals4u]

From Tuesday's Globe and Mail
Published Monday, Dec. 13, 2010 6:39PM EST

The board of Shaw Communications Inc. voted to boost the pension payable to Jim Shaw when he retired as CEO of the company last month, bringing his pension payments to almost $500,000 monthly.
The company said Mr. Shaw’s pension benefit will now be $495,833 per month, or $5.95-million annually – exceeding the $5.4-million pension paid annually to his father, JR Shaw, the company chairman.

Now we know why they let go so many people.. to pay these two guys a Princely monthly sum.

[AsuranZala123]

From Tuesday's Globe and Mail
Published Monday, Dec. 13, 2010 6:39PM EST

The board of Shaw Communications Inc. voted to boost the pension payable to Jim Shaw when he retired as CEO of the company last month, bringing his pension payments to almost $500,000 monthly.
The company said Mr. Shaw’s pension benefit will now be $495,833 per month, or $5.95-million annually – exceeding the $5.4-million pension paid annually to his father, JR Shaw, the company chairman.

Now we know why they let go so many people.. to pay these two guys a Princely monthly sum.

Capitalism at its best, increasing profits by cutting employees and raising bonuses for the upper 1%.
Sounds good in theory "free market", also means no rules.

[MeLoveDeals]

Capitalism at its best, increasing profits by cutting employees and raising bonuses for the upper 1%.
Sounds good in theory "free market", also means no rules.

Well said.
Shaw still has a lot of business customers and I like to know how they are treating their business customers. If they're treating them as s**ty as they treat the residential customers, Mr. Shaw has to really revisit his pension strategy!

[lane99]

Shaw agent told me that Future Shop and/or Best Buy sometimes have had Shaw PVR on sale for about $150. Anyone can confirm this?

I'm in the market for one. But it's not urgent. I can wait, if such sales crop up from time to time.

[geoffradtke]

Shaw agent told me that Future Shop and/or Best Buy sometimes have had Shaw PVR on sale for about $150. Anyone can confirm this?

I'm in the market for one. But it's not urgent. I can wait, if such sales crop up from time to time.

London Drugs has had them that cheap. I'm not sure about Future Shop or Best Buy though.

[guessboi]

^ probably the pace unit. definitly not the DCX3400

[Hobbes1677]

I managed to get a deal from Shaw months and months ago but it's expiring, anyone have experience or tips/advice when it comes to trying to get another deal?

[lane99]

Or tips on how to avoid *losing* a deal. My friend somehow gets Shaw cable for free. Not sure if Shaw forgot to turn off the service from the previous tenant in her apartment, or what. But she hooked up a tv, and she found she can get Shaw cable channels.

Is she now orders Shaw phone and internet, I wonder if it's likely that Shaw will come to know that the tv signal is working in her apartment?

[drey2k]

I managed to get a deal from Shaw months and months ago but it's expiring, anyone have experience or tips/advice when it comes to trying to get another deal?

I tried to by giving the account to another person but they just shut down my cable and it will be down for 3 days. Freegin idiots. I'm getting REALLY fed up.

[ratnrol]

My 12 month deal was expiring. My bill was going from $127 to $185. I asked to get transferred to the retention/cancellation department. I explained that I wanted to stay with Shaw the price increase was quite a bit and Telus was offering a similar price to the $127.

Shaw told me there was nothing they could do and were not allowed to offer back to back promotions. I guess Shaw has never heard the saying that it is easier to keep a customer than attract a new one. I decided to move my business to Telus. I have been a shaw customer since 1987. Shaw has been my main internet provider since say one. The only service Telus had at one time was my phone. My 12 month special deal enticed me to move my phone to Shaw. Now I have to go through the trouble of switching (new hardware, unknowns, etc = pain).

I am hoping Optik TV is ok. Fingers crossed.

Good luck, I hope you find a way to get back to back deals as moving is a pain.

[guessboi]

Been using Telus for the past week and so far so good. no lag in internet speed. 14 -15 mbps on all 3 laptops running, 2 tvs on and 1 desktop, optik TV is light yrs ahead of Shaw. Bought my PVR for $99 at FS with a $50 credit, hooked up my 360 as a set top box which is awesome and not renting any hardware = not locked into a contract. I actually called today because although I got the 15/15 deal. I actually just moved into a new house and my builder actually has a deal with Telus. Called 310-EDGE and they offered me 1 year FREE TV essentials and FREE high speed turbo. They said I just have to pay $12 each month for my sports channel + HD. Crazy Deal! :lol:

[TinoD'Voe]

Been using Telus for the past week and so far so good. no lag in internet speed. 14 -15 mbps on all 3 laptops running, 2 tvs on and 1 desktop, optik TV is light yrs ahead of Shaw. Bought my PVR for $99 at FS with a $50 credit, hooked up my 360 as a set top box which is awesome and not renting any hardware = not locked into a contract. I actually called today because although I got the 15/15 deal. I actually just moved into a new house and my builder actually has a deal with Telus. Called 310-EDGE and they offered me 1 year FREE TV essentials and FREE high speed turbo. They said I just have to pay $12 each month for my sports channel + HD. Crazy Deal! :lol:

I called telus to see what they offered and it was a joke in comparison with what you were offered. Did they charge you anything to setup the 360? The guy on the phone today said there's a $50 charge to install the software so i can use my xbox.

[89fenix]

Or tips on how to avoid *losing* a deal. My friend somehow gets Shaw cable for free. Not sure if Shaw forgot to turn off the service from the previous tenant in her apartment, or what. But she hooked up a tv, and she found she can get Shaw cable channels.

Is she now orders Shaw phone and internet, I wonder if it's likely that Shaw will come to know that the tv signal is working in her apartment?

Sounds like they forgot. I had some extra Shaw channels in the basement that wasn't available upstairs a few years back. Made the mistake of ordering Canucks PPV downstairs and they sent a notice a few weeks later basically telling me to call them to sign up for their service. So they cut off the downstairs signal thinking that there was another family living in there (even though there was none).

[guessboi]

Yup they did charge me $50 to setup my xbox360. but since I have the $50 credit from buying the PVR at FS. I break even on that. (They used to have a monthly fee for using the xbox as a TV but they don't any more)

[acey97]

Yup they did charge me $50 to setup my xbox360. but since I have the $50 credit from buying the PVR at FS. I break even on that. (They used to have a monthly fee for using the xbox as a TV but they don't any more)

I dunno if I am searching incorrectly but I cant seem to find any info in my searches so just asking here.

How do you setup your xbox360 as a tv? Do you mean that it acts as a cable box? Sorry, I dont get it. Thanks.

[guessboi]

Are you looking at shaw or Telus?

http://www.telus.com/content/tv/optik/services-hardware/hardware.jsp

A one time fee of $50 for Optik Xbox starter kit will be charged at time of installation. Xbox must have an internal hard drive and be used in conjunction with an Optik HD PVR or HD digital box.

[SlyC]

So I noticed the Motorola DCX3400 is on sale for $50 less, is this a good deal?? Are they phasing these boxes out? Also is there any downside to purchasing from electronic stores vs Shaw (warranty/service)?

[SLee]

So I noticed the Motorola DCX3400 is on sale for $50 less, is this a good deal?? Are they phasing these boxes out?
Shaw will be adding a whole-home type DVR product in the near future, it'll support up to 6 TVs, record 6 channels at once and has a modern interface. But the current rumors says it'll also be expensive, $600 for the DVR and $170 for each TV connection.

Otherwise the DCX3400 is decent DVR with a few software bugs and running an ugly looking, low-resolution guide software.


Also is there any downside to purchasing from electronic stores vs Shaw (warranty/service)?
There's no difference in warranty or service.

[Art]

Did anyone get a DCX3200 from futureshop today?

I've been shopping around for a while now, and other than regular price $180, the cheapest I've seen it was $148...

Today I saw it on the futureshop website for $97.99... I ran down there, with a print out and got it for that price, but it rang up at regular price... when I got home a few hours later... the website was back to regular price.

I am assuming it was a price error...

It was funny because when I picked it up from the shelf I couldnt find the price tag... when i got to the till it was sitting on the CS's keyboard, apparently someone else had just picked one up aswell...

[lane99]

So I noticed the Motorola DCX3400 is on sale for $50 less...


Where?

[SlyC]

Where?

Shaw promo for the month of May.

[saberon]

Today I saw it on the futureshop website for $97.99.


I ordered that online, and about 15 minutes later it was back up to full price. 3 days later I finally got the shipping notice, glad they didn't cancel it!

[bryan35]

Shaw promo for the month of May.

How do you find the May promo? I see the Motorola DCX3400 for $348 on the website

[SlyC]

How do you find the May promo? I see the Motorola DCX3400 for $348 on the website

I called in because my free rental period for the Pace 775 was coming up, and the CSR told me about it. Basically gave me the option to buyout the Pace for $248 or buy a new DCX3400 for $298. Oddly, the online live chat CSR had no idea about it.

Actually if I could get some input that would be great. How is the Moto in comparison to the Pace? The only real negatives I've read is that the guide is 4:3, seeking sometimes jumps ahead 5 minutes and the hd % indicator is almost always at 0%. Should I give up the Pace and pick up the DCX3400??

[bryan35]

I called in because my free rental period for the Pace 775 was coming up, and the CSR told me about it. Basically gave me the option to buyout the Pace for $248 or buy a new DCX3400 for $298. Oddly, the online live chat CSR had no idea about it.

Actually if I could get some input that would be great. How is the Moto in comparison to the Pace? The only real negatives I've read is that the guide is 4:3, seeking sometimes jumps ahead 5 minutes and the hd % indicator is almost always at 0%. Should I give up the Pace and pick up the DCX3400??

I have the Moto and have no complaints but never had the Pace. Mine is a free rental with my current promotion. Would consider buying if it is really cheap. Don't want to be tied to one provider.

[SlyC]

I feel the same as well. Unfortunately I think Shaw has changed their policies and they're no longer able to give back to back promotions. Called in twice to cancellations and the CSRs just wouldn't budge. So either I rent for $20/month, buyout the Pace, or spend $50 more and get a Moto.

[bryan35]

I feel the same as well. Unfortunately I think Shaw has changed their policies and they're no longer able to give back to back promotions. Called in twice to cancellations and the CSRs just wouldn't budge. So either I rent for $20/month, buyout the Pace, or spend $50 more and get a Moto.

Sometimes they sell refurbs. Have to ask a csr if they have any.

[82]

I see an USB port on the DCX3200, can you add an USB HDD and make it work like a PVR?


Did anyone get a DCX3200 from futureshop today?

I've been shopping around for a while now, and other than regular price $180, the cheapest I've seen it was $148...

Today I saw it on the futureshop website for $97.99... I ran down there, with a print out and got it for that price, but it rang up at regular price... when I got home a few hours later... the website was back to regular price.

I am assuming it was a price error...

It was funny because when I picked it up from the shelf I couldnt find the price tag... when i got to the till it was sitting on the CS's keyboard, apparently someone else had just picked one up aswell...

[Ben07]

How do you find the May promo? I see the Motorola DCX3400 for $348 on the website

This DCX3400 is currently on sale @ $296 at Visions.ca http://www.visions.ca/catalogue/category/ProductResults.aspx?categoryId=0&searchText=dcx3400.

These DCX3400 will soon be under $199 soon, Telus is killing Shaw left and right by practically giving away PVR Receiver (CIS430) for $99 PLUS $50 Bill credit for new customer ($99-$50 = $49) PLUS on top of that you also get 6 month HD channels.

[SlyC]

This DCX3400 is currently on sale @ $296 at Visions.ca http://www.visions.ca/catalogue/category/ProductResults.aspx?categoryId=0&searchText=dcx3400.

These DCX3400 will soon be under $199 soon, Telus is killing Shaw left and right by practically giving away PVR Receiver (CIS430) for $99 PLUS $50 Bill credit for new customer ($99-$50 = $49) PLUS on top of that you also get 6 month HD channels.

Do you know for a fact that these will be under $199 soon? When exactly? Shaw won't budge on their no back to back promotions policy so I'm going to have to pick one up soon or pay rental fees.

[SlyC]

FYI I called Shaw today and told them I had decided to take up the offer on the Motorola DCX3400 for $298. The CSR had NO IDEA or any notes from my previous call about it. He immediately told me I was getting wrong information from RedFlagDeals. I corrected him and told him that the information was straight from a Shaw CSR that I spoke to the previous week (the previous CSR had informed me about the promo starting May 2nd and running through till end of month and advised me to wait until then to cancel my PVR rental). Needless to say I was pretty pissed off.

Now for the new "accurate" info that I was given. The offer is a Pace Summit with 500gb PVR expander for $198. Is the Pace worth it or should I shell out the extra cash for a Motorola DCX3400?

EDIT: Ok, the offer is Pace Summit with 1 TB expander for $198, not 500gb. This is according to an online CSR. Seems they can't get their facts straight!

[SLee]

With current firmware, the Pace Summit is generally comparable to the DCX3400. It's a newer design than the 775 and should be a bit faster and also offers MPEG4 support for PPV, NFL Sunday Ticket, NHL Center Ice, etc. It's silent as it doesn't have a fan. and also supports 2 TB drives which gives around 300 hours of HD.

[SlyC]

Read an owner's thread over on the digitalhome forum and the Pace has some pretty bad reviews! The Motorola also has bad reviews but not as many. Pace is on sale until June for basically $100 off, can't help but think Shaw is clearing them out for good.

[Goldilox]

So I am sick of getting ripped off by Shaw and have finally found the motivation(thanks to the RFD community) to call Telus to see what they are offering.

Here is what Telus offered me:

15mbps Optik high speed
Home phone with 2 features and $0.04 per minuted long distance
Your Pick HD programming - Over 200 channels and over 25% in HD

1 HD PVR - 'free rental'
1 Digital box - 'free rental'
2 Digital box - $5 per month each

Free install, Free modem with wireless N networking built in.

Promo price is $94 per month for 6 months for everything listed above. After 6 months it goes to $154

They want a 3 year term and that makes me kind of nervous.

This is in Vancouver BC and she said that my address has 4 'streams' coming to the house, which I do not completely understand, but she said Shaw only has two so it must be better.

Any one else getting a better offer that I should go for or any advise on how to not get a contract?

Also I am going to call Shaw once I get my best offer from Telus to see if Shaw wants to try to retain me and what they can offer. Any thoughts on what I can expect from Shaw when presented with an offer like this or what I should ask for?

Feel free to ask me questions if I left out any information.

Thanks for any input and helping a newbie out guys, great community here!

[lane99]

Grist for the Mill:

Recently I order phone/cable from Shaw. Got digital box, and "full cable" (or whatever they call it). Seems to be up to about channel 60. And several other channels, and the music channels.

Total I'm paying for both (for 6 months) is less than 40 dollars (tax included). It's good deal.

New Info: Shaw phoned to offered to add internet to my package for $10/month. Which would give me phone/cable/internet for about $50/month.

[Goldilox]

Thanks for the info.

That seems like a good deal to me compared to what I am currently paying.

I have the same cable package with 1 digital box that I own, phone with 2 features and high speed lite (1mbps) for about $120/month

That price is not a joke. I just recently found out about this and am taking over the bill so I can stop the bleeding. I still have not called Shaw retention department but based on what I have heard I do not have high hopes since their best offers seem to be for new customers or customers adding a service which I can not do because I already have TV/phone/internet.


Grist for the Mill:

Recently I order phone/cable from Shaw. Got digital box, and "full cable" (or whatever they call it). Seems to be up to about channel 60. And several other channels, and the music channels.

Total I'm paying for both (for 6 months) is less than 40 dollars (tax included). It's good deal.

New Info: Shaw phoned to offered to add internet to my package for $10/month. Which would give me phone/cable/internet for about $50/month.

[manic007]

Hi,

My Shaw TV promo ended yesterday and I called them to cancel my TV subscription. They did not blink an eye and booked an appointment for cancellation. Well, I did not blink an eye either and adopted Telus right-away. Got a promo for 6 months:

Telus Internet + TV + 2-HD boxes (non-PVR type) @ $46 for 6 months (+ additional TV free for first month). Thenafter, $76 per month. No contract.

Will be cancelling Shaw internet once Telus gets installed later this week and will move to Vonage for my phone service.

Goodbye Shaw for now!

Will see what the deals are when this Telus promo ends.

Cheers!

[Goldilox]

Good info to know, thanks for posting.


I have booked my install with Telus for May 20, but I have still not canceled the Shaw service.

We got the following:

1 500GB HD PVR
3 HD boxes which can access the PVR recordings.
1 Modem with Wireless N networking built in.

Every channel you can get on Optik for the first month.
After the first month it drops to the your pick HD package that comes with over 200 channels (40 or so in HD)
Movie 4 pack free for 3 months (Movie Central and HBO)

Phone service with caller ID and call waiting plus 200 long distance minutes to North America and $0.04/minute after that.

Optik High Speed internet 15Mbps (125GB download cap)

$94 per month for 6 months and $154 after that. We will be dropping the service down after the promo.


Hi,

My Shaw TV promo ended yesterday and I called them to cancel my TV subscription. They did not blink an eye and booked an appointment for cancellation. Well, I did not blink an eye either and adopted Telus right-away. Got a promo for 6 months:

Telus Internet + TV + 2-HD boxes (non-PVR type) @ $46 for 6 months (+ additional TV free for first month). Thenafter, $76 per month. No contract.

Will be cancelling Shaw internet once Telus gets installed later this week and will move to Vonage for my phone service.

Goodbye Shaw for now!

Will see what the deals are when this Telus promo ends.

Cheers!

[ratnrol]

Good info to know, thanks for posting.


I have booked my install with Telus for May 20, but I have still not canceled the Shaw service.

We got the following:

1 500GB HD PVR
3 HD boxes which can access the PVR recordings.
1 Modem with Wireless N networking built in.

Every channel you can get on Optik for the first month.
After the first month it drops to the your pick HD package that comes with over 200 channels (40 or so in HD)
Movie 4 pack free for 3 months (Movie Central and HBO)

Phone service with caller ID and call waiting plus 200 long distance minutes to North America and $0.04/minute after that.

Optik High Speed internet 15Mbps (125GB download cap)

$94 per month for 6 months and $154 after that. We will be dropping the service down after the promo.


Goldilox, just wondering about the hardware you list. I recently signed up on Telus Optic. For some reason I thought my HDPVR was 320GB. I went to Telus's website (http://telus.com/content/tv/optik/services-hardware/hardware.jsp) and could only see one option. Can you confirm you are actually getting a 500GB hard drive?

I see you have a total of (4) boxes. You probably already know this, but you can only watch three live TV feeds at once. Here is what the brochure states:

- watch 3 different live TV programs
- record 1 live program on your PVR and watch 2 other live programs
- record 2 live programs on your PVR and watch a third live program
- record 3 live programs on your PVR

Watching a PVR recording is not considered watching a live feed. A live feed is a TV show, on demand program, or a PPV. Two TV watching the same program counts as one feed. I believe some areas can watch up to 3 live HD feeds and 2 SD.

Pretty happy with Telus so far. I find the HD not as good as Shaws. While talking to a Telus rep, they said that Shaw's doesn't compress their signal as much as Telus (this is all second hand info). I have a 92" screen and a 1080P ISF calibrated projector and I notice a difference. Of course not enough for me to pay more $60 - $70 more a month with Shaw.

Once I receive my first or second bill I will post my deal again. Every time I talk to Telus on the phone they quote me a lower price...:cheesygri Only my first full months bill will tell the truth.

[Goldilox]

Goldilox, just wondering about the hardware you list. I recently signed up on Telus Optic. For some reason I thought my HDPVR was 320GB. I went to Telus's website (http://telus.com/content/tv/optik/services-hardware/hardware.jsp) and could only see one option. Can you confirm you are actually getting a 500GB hard drive?

I see you have a total of (4) boxes. You probably already know this, but you can only watch three live TV feeds at once. Here is what the brochure states:

- watch 3 different live TV programs
- record 1 live program on your PVR and watch 2 other live programs
- record 2 live programs on your PVR and watch a third live program
- record 3 live programs on your PVR

Watching a PVR recording is not considered watching a live feed. A live feed is a TV show, on demand program, or a PPV. Two TV watching the same program counts as one feed. I believe some areas can watch up to 3 live HD feeds and 2 SD.

Pretty happy with Telus so far. I find the HD not as good as Shaws. While talking to a Telus rep, they said that Shaw's doesn't compress their signal as much as Telus (this is all second hand info). I have a 92" screen and a 1080P ISF calibrated projector and I notice a difference. Of course not enough for me to pay more $60 - $70 more a month with Shaw.

Once I receive my first or second bill I will post my deal again. Every time I talk to Telus on the phone they quote me a lower price...:cheesygri Only my first full months bill will tell the truth.

Thanks for the information and thanks for posting. I have not received my hardware yest so I can not confirm that it will be a 500GB model, but that is what the sales rep confirmed to me on the phone when ordering. I sure do hope there are no surprises like that when they come for the install.

What model PVR did you get? Nowhere on the Telus site do they mention a model number or hard drive size of the PVR. All they say is 'Store up to 115 hours of HD or 295 hours of standard definition programming' that matches up with the (CIS430) which is a 320GB PVR. Needless to say I am going to call them today and confirm, but unless they have a brand new model PVR that they are not advertising then it doesn't look good for me.

I was told we have 3HD and 2SD streams coming to our address and since only two of our TV's are HD it should not be a problem. Once again, they assured me I would be able to record on my PVR and watch 4 other. different programs on all the TV's.

One of my major concerns is when we have all the TV's going how much is that going to slow down the internet? Do you have any experience on that? I called and spoke with a tech about it and it was like talking to a lawyer and that was a red flag kinda... but he insisted that the TV has priority and the internet speed would never drop below 3Mbps even with all 4 TV's going.

[SLee]

One of my major concerns is when we have all the TV's going how much is that going to slow down the internet? Do you have any experience on that? I called and spoke with a tech about it and it was like talking to a lawyer and that was a red flag kinda... but he insisted that the TV has priority and the internet speed would never drop below 3Mbps even with all 4 TV's going.
Each unique Telus HD stream is about 6 Mbit/s.

[ratnrol]

What model PVR did you get?

I have the CIS430.


I was told we have 3HD and 2SD streams coming to our address and since only two of our TV's are HD it should not be a problem. Once again, they assured me I would be able to record on my PVR and watch 4 other. different programs on all the TV's.

Yes, just remember it is the live TV feeds that they count. So if you are recording two live HD TV feeds you can only watch one more live HD TV feed. Of course this does not count the 2 SD feeds you also have access to.


One of my major concerns is when we have all the TV's going how much is that going to slow down the internet? Do you have any experience on that?

Check out this thread. I noticed Homer Jay Simpson has posted some great stuff http://forums.redflagdeals.com/telus-15-15-15-promo-925005/40/. I was also concerned and went for the 25mb internet package. FWIW, I asked the Telus rep and they told me for my 25mb package, my internet speed should not drop below 15mb when maximizing my live TV feeds. I have had two live HD feeds going at once and tested at 18mbps using speedtest.net, however this was not very scientific.

Lastly, I listened to the Telus people and did not contact Shaw to disconnect my service until the day of. When I returned all my rental equipment to Shaw, I was greeted with a $30 short cancellation notice charge. I will be calling Telus to ask for a credit matching this. I followed their instructions and it cost me $30. I am confident they will help me in some way. Service has been good so far calling in. The live chat wait time has been longer that the phone call in number ;)

[smithfan]

My 12 month deal was expiring. My bill was going from $127 to $185. I asked to get transferred to the retention/cancellation department. I explained that I wanted to stay with Shaw the price increase was quite a bit and Telus was offering a similar price to the $127.

Shaw told me there was nothing they could do and were not allowed to offer back to back promotions. I guess Shaw has never heard the saying that it is easier to keep a customer than attract a new one. I decided to move my business to Telus. I have been a shaw customer since 1987. Shaw has been my main internet provider since say one. The only service Telus had at one time was my phone. My 12 month special deal enticed me to move my phone to Shaw. Now I have to go through the trouble of switching (new hardware, unknowns, etc = pain).

I am hoping Optik TV is ok. Fingers crossed.

Good luck, I hope you find a way to get back to back deals as moving is a pain.

Im in the exact same boat. They told me the same thing. So I guess Ill be giving telus a go as well.

[vorthex]

I know this may not be the best place to ask, but I am looking for someone to help me lower the cost of my TV + CABLE + INTERNET package. Any help would be greatly appreciated. Here is what I got.

Digital TV/Movies & High- $125.95
DCT WHISTLER RENTAL $19.95
X-I RES SHSI & BASIC $10.00
Movies 3 $3.00
Showcase Action $2.95
Game Show Network $2.95
MOVIETIME $2.95
Mystery Television $2.95
CTV Travel $2.95
Animal Planet $2.95
TWIST TV $2.95
Digital Cable Bundle $0.99
DP MAIN LINE $55.00
SOLD MODEM - DOCSIS $-5.00
Promo outlet discount $-5.00
7 PACK DISCOUNT $-12.70
P-DP 3 ADD'L SERV $-15.00
AE36M SAVE RT HD PVR $-19.95

Thank you kindly. I'll be looking for a reply every few hours

[Retardical_Sam]

I know this may not be the best place to ask, but I am looking for someone to help me lower the cost of my TV + CABLE + INTERNET package. Any help would be greatly appreciated. Here is what I got.

Digital TV/Movies & High- $125.95
DCT WHISTLER RENTAL $19.95
X-I RES SHSI & BASIC $10.00
Movies 3 $3.00
Showcase Action $2.95
Game Show Network $2.95
MOVIETIME $2.95
Mystery Television $2.95
CTV Travel $2.95
Animal Planet $2.95
TWIST TV $2.95
Digital Cable Bundle $0.99
DP MAIN LINE $55.00
SOLD MODEM - DOCSIS $-5.00
Promo outlet discount $-5.00
7 PACK DISCOUNT $-12.70
P-DP 3 ADD'L SERV $-15.00
AE36M SAVE RT HD PVR $-19.95

Thank you kindly. I'll be looking for a reply every few hours

I dunno if they still had it, but I went from TV+Internet to TV+Internet+Phone with Shaw and ended up saving $20/mo. Or you could switch to Telus. =)

[vorthex]

I dunno if they still had it, but I went from TV+Internet to TV+Internet+Phone with Shaw and ended up saving $20/mo. Or you could switch to Telus. =)

We also have a phone line with them already!

[vorthex]

Any other suggestions? Please!

[vorthex]

So my bill is over $200, and I've been with Shaw for 10 years. I called them and tried to get them to apply that promo, or do anything to bring down the cost of our billing and they refused.

Is this a lost cause? Anyone?

[mr_clark]

So my bill is over $200, and I've been with Shaw for 10 years. I called them and tried to get them to apply that promo, or do anything to bring down the cost of our billing and they refused.

Is this a lost cause? Anyone?

Same thing here. They flippin' suck. I've been renting my PVR for $20/month for 3 or 4 years now. I want to switch to their new Gateway product but it's not available for a few months. CSR tries talking me into renting a new PVR for $10/month. Luckily I caught it in time because I would've been stuck with the box for 3 years!

So I called and talked to their completely useless Loyalty Dept who could only offer to sell me the PVR at half off. I just about snapped at that point. Why the F*** would I want to buy a box for 3 or 4 months usage? Hello?

Looks like the only way to get any sort of deal out of them is to find a better deal with Bell or Telus and then threaten to leave. Then they suddenly are nice to you and can offer deals. Pisses me off to no end.

Well, the only good thing I got out of it was that I dropped my bill by about $20/month and I'm getting more channels.

[vorthex]

Same thing here. They flippin' suck. I've been renting my PVR for $20/month for 3 or 4 years now. I want to switch to their new Gateway product but it's not available for a few months. CSR tries talking me into renting a new PVR for $10/month. Luckily I caught it in time because I would've been stuck with the box for 3 years!

So I called and talked to their completely useless Loyalty Dept who could only offer to sell me the PVR at half off. I just about snapped at that point. Why the F*** would I want to buy a box for 3 or 4 months usage? Hello?

Looks like the only way to get any sort of deal out of them is to find a better deal with Bell or Telus and then threaten to leave. Then they suddenly are nice to you and can offer deals. Pisses me off to no end.

Well, the only good thing I got out of it was that I dropped my bill by about $20/month and I'm getting more channels.

I threatened em too but it did no good lol.

[dscott01]

The only way to get a deal these days it to leave Shaw. After you leave Shaw for the competition, the promo flyers start coming in the mail every few weeks. Free PVR, with $39 for HD TV and internet for 6 months, etc...

If you are able to get Optik from Telus, its a much better product.

Don't be afraid to leave Shaw.

[barto]

The only way to get a deal these days it to leave Shaw. After you leave Shaw for the competition, the promo flyers start coming in the mail every few weeks. Free PVR, with $39 for HD TV and internet for 6 months, etc...

If you are able to get Optik from Telus, its a much better product.

Don't be afraid to leave Shaw.

Similar situation here - I'd seen someone else posting on RFD that they just cancel every so often and re-sign up the the spouse's name to get the 'new customer' deal, then switch back later. Seems a little odd if it's a house that the same address would get a different account name and they'd be OK with that, but I'm up for trying - got lots invested in the receivers by now & would rather just stick with them but at a much better price...

[Kitana]

So my bill is over $200, and I've been with Shaw for 10 years. I called them and tried to get them to apply that promo, or do anything to bring down the cost of our billing and they refused.

Is this a lost cause? Anyone?

MTS isn't much better. We had a good promo last year for about $80...tv, high speed internet, phone. Then it doubled to about $160 after the promo ended. MTS is no longer willing to offer us anything more. I'm waiting for Shaw to come up with the whole home pvr type thing that we currently have with MTS. We really like being able to access the pvr stuff from both of our tv's. It's too bad people have to keep switching back and forth to get the deals. We've been with MTS for like 15 years now. We like the service just not the price.

[Rocky03]

I've been renting my PVR for $20/month for 3 or 4 years now. I want to switch to their new Gateway product but it's not available for a few months. CSR tries talking me into renting a new PVR for $10/month. Luckily I caught it in time because I would've been stuck with the box for 3 years!

So I called and talked to their completely useless Loyalty Dept who could only offer to sell me the PVR at half off. I just about snapped at that point. Why the F*** would I want to buy a box for 3 or 4 months usage? Hello?

Looks like the only way to get any sort of deal out of them is to find a better deal with Bell or Telus and then threaten to leave. Then they suddenly are nice to you and can offer deals. Pisses me off to no end.

Well, the only good thing I got out of it was that I dropped my bill by about $20/month and I'm getting more channels.

You've been renting for $20 per month? I think the price of these PVRs have come down so much you're better off cancelling the $20 rental and buy your own!

[tolindsey]

Im in the exact same boat. They told me the same thing. So I guess Ill be giving telus a go as well.

Me too... also in the same boat. Had been with shaw for over 5 years, if I include how long my hubby was with them before we got married - it would be over 10 years! Just cancelled, they didn't offer me anything - even a free pvr rental, nadda.

We just had 1 step above basic cable, and high speed internet (and need nothing more). For now, I'm going to tether my Iphone for internet usage, and really - who wants to spend the summer watching TV? I also work at a library (free movies).

Will sign up for service again when a good comes along.

frustrated.

[Pavel]

Like many of you, I am in the same situation. My triple play promo just ran out and now my monthly bill jumped from $120 to 165 with taxes. I have Shaw Extreme and Shaw Home Phone Basic in addition to the full pakage less movie channels or extra digital channels.

I don't like the speeds of Telus, they're too low in our area and take a hit when watching tv. Lots of people for one reason or another I know are not happy with Optik TV or Telus in general.

I am not sure what to do....but I do like how Shaw bumped up the data caps which I have come close a few times.

[pumpkinzab]

I am not sure what the deal is with Shaw these days.
Their stocks are going down, they've cut 500 employees, but they don't want to keep their customers.
I have been using Shaw TV and internet ever since they took over from Rogers in 2000.
I used to pay full price for both until last year when I hassled them to give me some discount when
I signed up for phone service as well.
They gave me 1 year of promotion, and I was paying $60 + HST. When the promotion is over, my bill goes to $110 + HST
-Basic TV
-15mbps internet
-Basic phone

I called them back asking to continue this for one more year, but even the guy at cancellation department said they couldn't give another promotion, and I would have to pay the regular price "like everyone else does"

Ok.

So I call Telus, and apparently the 15/15/15 promotion x 6 months ended as of first week of June, but they would still offer it to me if I transfer from Shaw. The price would go up to $90 after the 6 months.

I finally end my loyalty with Shaw and will be using Telus. Hopefully after the 6 month promotion, Shaw will offer something competitive to win customers back.

[ratnrol]

Been with Telus now for first month. It is no worse or better IMHO than Shaw. My internet speeds are fine for what I do. My download speeds are goods when downloading. I have three TV's in my home, but rarely have three live feeds at once and use the internet at the same time.

I honestly can't be bothered to watch the speeds using something like speedtest.net.

For me it came down to the total cost. Like all of you, I had been a Shaw customer for a long time (~23 year in fact). Triple play deal ended with no interest in offering me anything. Switching to Telus will save me personally save me a lot of money. This may not be the case for everyone. My Shaw bill was going to go from $127 / mo to $185. Telus beat the $127 / mo for year 1 and about a 10% increase in year two.

[coleworld]

My Promo with Shaw runs out next month... I am going to switch to MTS,then back to Shaw




Does anyone know how long you have to be a non-customer for before you "switch back"?

[Retardical_Sam]

Typically 90 days.

[Pavel]

Just a reminder. With Telus you are locked into to your contract. If for whatever reason your internet sucks or you are not satisfied with your video quality with Optik TV then you're stuck. From personal experience, I know more people who have had Shaw and Telus and for the most part, they prefer Shaw. Another thing which I found the other day is that because I have three services with Shaw:internet, telephone, and tv my PVR I was told is covered for as long as I am with Shaw. I am NOT renting it. Does Telus offer that? Shaw has the eastern US timeshifting channels already included in their cable,. Telus charges extra. Also, personally, I dont like wifi in our apartment and afaik, the telus modem for the tv and internet is wifi only.

[V8LESS]

I left Telus 'cos their Wi-Fi sucked, dropped streaming etc but with nothing.

[Narci]

I left Telus 'cos their Wi-Fi sucked, dropped streaming etc but with nothing.

I never knew Telus provided wifi service.

How much does wifi service cost and what are the packages?

[Pavel]

i cant speak for the cost, but their modems use wifi and you are renting their modem.

[ratnrol]

Hello Pavel, first let me say I do not work for Telus nor care whether anyone else signs up with them. However, I think it is important that the facts are correct.


Just a reminder. With Telus you are locked into to your contract.

Just to be clear, you only need a contract if you want free stuff. For example, I was able to get a free HDPVR and 50% monthly discount rentals on two additional HD boxes for the duration of my 24 month TV contract. I could have purchased the equipment and had no contract.


If for whatever reason your internet sucks or you are not satisfied with your video quality with Optik TV then you're stuck.

My 24 month contract is ONLY for TV. I can cancel my internet or phone without penalty. I may however lose a $5 / month bundle discount the retention's rep offered.

If you want the free xbox 360 deal you may have to sign up for a term internet contract (free stuff = contract). The retention's person that I talked to said they generally don't offer discounts on bundle packages (like my package has) AND the xbox 360 offer.

Here is the fine print for the Telus website (http://telus.com/):


† Offer available while quantities last until August 2nd, 2011, to new clients who have not signed up for Internet in the past 90 days. Manufacturer's suggested retail price of the Xbox 360 is $299.99. A cancellation fee of $13 per month for the remainder of the 2 year term applies to early cancellation of a service agreement. Not combinable with any other Internet promotional offers. Minimum system requirements apply. Final eligibility for the services will be determined by a TELUS representative at the point of installation. Xbox and Xbox 360 are registered trademarks of Microsoft Corporation in the United States and other countries.


Another thing which I found the other day is that because I have three services with Shaw:internet, telephone, and tv my PVR I was told is covered for as long as I am with Shaw. I am NOT renting it. Does Telus offer that?

This would apply if you owned the Telus equipment, but if you rent then less important. Back to my original point, free stuff = contract. I always had exceptional service from Shaw with any hardware. That service was pretty consistent for over 20 years. I only have ~1.5 months of experience with Telus equipment. So far I have only had one less than average tech support or call in experience with Telus so I hope that continues (fingers crossed). I think it is extremely important to share something that was offered to you or stated to you over the phone, but people should be aware that YMMV. My recent personal experience when I tried to sell my Motorola HPPVR I was informed by Shaw the warranty had expired and the buyer would not be covered by warranty. I sold it to a person at work and they were told the same thing when they called to have it hooked up. With some luck and good communications skills the new owner may be able to negotiate something with Shaw. My point to sharing is that each of our circumstances may be slightly different which will impact the outcome. It would not be appropriate to assume that all those with a bundle package would automatically have free hardware warranty for their Shaw life.


Shaw has the eastern US timeshifting channels already included in their cable,. Telus charges extra. Also, personally, I dont like wifi in our apartment and afaik, the telus modem for the tv and internet is wifi only.

In order to compare apples to apples one must compare their current tv programming package with both providers. I found for less money I actually received more of the channels I was interested in. Of course YMMV as this is very subjective. With may personal bundle, I am saving ~$800 year one Telus vs Shaw ($128/mo vs $185/mo). The savings include my first month free and $57/mo for the first twelve-months. Year two is different. Using today's Telus's non-discounted rates for tv-internet-phone and comparing them to Shaw's non-discounted rates (remember they would not offer me back to back promotions) I would be paying another ~$9/mo for Telus. Year two will require me to call back and hopefully negotiate another discount with Telus (pain!). I am hopeful I can negotiate a rate lower than Shaw's rack rate. I have not calculated the sale of my HDPVR in my savings calculations.

I am not a techy so excuse my ignorance but couldn't you just log in to the modem and turn off the wifi? I stream from my PS3 to my home theater with cat5. I found that the Shaw router/wifi unit limited my bandwidth to half of Telus's. With Telus I am streaming via ps3mediaserver at ~100 mbps. Shaw was half that, so maybe I had an older unit.

I find for the ordinary Joe six pack comparing specs, packages and pricing can be overwhelming. Forums such as this and posters such as Pavel who take the time to share their experiences and knowledge is why I keep coming back.

Pavel, in no way am I trying to flame or discredit your posting so hopefully you don't see this post as such. I am a fact based guy and try to take the emotions out of the equation. My post may seem cold, but it was long enough so I tried to stay to the facts as best I could.

[i6s1]

Just a reminder. With Telus you are locked into to your contract. If for whatever reason your internet sucks or you are not satisfied with your video quality with Optik TV then you're stuck. From personal experience, I know more people who have had Shaw and Telus and for the most part, they prefer Shaw. Another thing which I found the other day is that because I have three services with Shaw:internet, telephone, and tv my PVR I was told is covered for as long as I am with Shaw. I am NOT renting it. Does Telus offer that? Shaw has the eastern US timeshifting channels already included in their cable,. Telus charges extra. Also, personally, I dont like wifi in our apartment and afaik, the telus modem for the tv and internet is wifi only.

If you don't want a contract, you just have to buy or rent your equipment, same as Shaw. Telus might charge extra for timeshifing, but Telus will come out ahead in almost any price comparison anyway. The router has 4 wired ports, just like any consumer router, and you can disable the wireless on it if you don't want to use it.

[voodoo22]

Shaw has the eastern US timeshifting channels already included in their cable,. Telus charges extra. Also, personally, I dont like wifi in our apartment and afaik, the telus modem for the tv and internet is wifi only.

Not true in BC anyways. If you get the TV personalizer, the eastern channels are no longer included. You also lose a bunch of other channels like encore etc, and gain hgtv in HD.

I've been with Shaw for many years as well and am in the same boat as everyone else. I didn't even ask them for any promos etc, just to make the price more reasonable and closer to Telus. Nope. In fact Shaw continually tries to upsell me when I'm telling them all I want is to reduce the cost.... then they try to sell me their top shelf products. I even sent a large email to them... no go. Shaw does not care right now and if their service remains like this, there's no reason for me to not switch to Telus and get the better price for a product that's good enough for me and with no contracts.

[tolindsey]

Not true in BC anyways. If you get the TV personalizer, the eastern channels are no longer included. You also lose a bunch of other channels like encore etc, and gain hgtv in HD.

I've been with Shaw for many years as well and am in the same boat as everyone else. I didn't even ask them for any promos etc, just to make the price more reasonable and closer to Telus. Nope. In fact Shaw continually tries to up sell me when I'm telling them all I want is to reduce the cost.... then they try to sell me their top shelf products. I even sent a large email to them... no go. Shaw does not care right now and if their service remains like this, there's no reason for me to not switch to Telus and get the better price for a product that's good enough for me and with no contracts.

Sounds like we're in a similar situation Voodoo22 (and I'm also on Vancouver Island). Not only did i feel like I was paying too much for what I got, Shaw was a MAJOR pain to deal with when we needed the poorly run cable outside our house fixed (to pass electrical inspection for our home renovations!). We had to call Shaw at least 5 times to make this happen. The same employee kept coming to our house to do the work, but every time he came - he's say "oh, I need different equipment for this - please reschedule". 3 times that happened!!! How many times can they possibly bring the wrong equipment.

To make things worse, it was them who ran the cable incorrectly to begin with - then they charged us for all this hassle. $60. arg. Shaw has basically forced us to move to Telus... but, I don't want a contract so haven't signed up yet (b/c its the free stuff that makes Telus a good deal). Sigh.

[dealguy2]

Just a reminder. With Telus you are locked into to your contract. If for whatever reason your internet sucks or you are not satisfied with your video quality with Optik TV then you're stuck. From personal experience, I know more people who have had Shaw and Telus and for the most part, they prefer Shaw. Another thing which I found the other day is that because I have three services with Shaw:internet, telephone, and tv my PVR I was told is covered for as long as I am with Shaw. I am NOT renting it. Does Telus offer that? Shaw has the eastern US timeshifting channels already included in their cable,. Telus charges extra. Also, personally, I dont like wifi in our apartment and afaik, the telus modem for the tv and internet is wifi only.

You don't need to sign a contract with Telus and it's not true about Telus being "wifi" only. I hate Telus as much as Shaw but at least present the facts here. The fact is there is no point being loyal to any of these companies. They are all crap. Get the cheapest price and be done with it.

[davidl9389]

My mom got a call from Shaw Rep telling us that she can offer us MORE channels ( such as HGTV and Food network) for the same price as well as giving us upgraded internet ( to extreme) and a free hd box. This sounded like a great deal so we switched over to the personal package, than we realized that we just lost out on a bunch of channels that we had before, the shaw rep NEVER said anything about losing channels and not only that, our "extreme high speed" internet clocks in at 7.11 mbps download MAX with their speed test when it's supposed to be 25 mbps. I called in to complain and basically was told "too bad", we can't revert back to our grandfathered plan, however at least the CSR was nice enough to escalate it and try to make something happen but she told me that it doesn't look likely that it would happen. I told her that we had been Shaw customers for over 10 years, was there even any incentive for old customers to ever want to go on the new, more expensive plans? She basically said that old and new customers get treated the same. Awesome. So I guess I can just hop on over to Telus for a bit and when Shaw has a great deal I can hop back since it makes no difference to build a repertoire with Shaw anyway.

[rg1980]

Not sure if this is the right area to be letting people know about this....but with my triply play promo coming to end...I was able to change the account to my wife's name (she's a full time student) and get the following Shaw Student Bundle:

Extreme internet : $22.45/month
Digital TV: $34.95/month
Home Phone: $14.95/month

I added call waiting and voice mail for an extra $5.95

Total Cost is $78.30 - $6 discount for having 3 services = $72.30 + taxes

[artofwar]

Were they aware of the change in account holder? (meaning did you cancel and have your wife sign up for a new account with the same shaw agent?... or was it done on 2 separate phone calls?)


Not sure if this is the right area to be letting people know about this....but with my triply play promo coming to end...I was able to change the account to my wife's name (she's a full time student) and get the following Shaw Student Bundle:

Extreme internet : $22.45/month
Digital TV: $34.95/month
Home Phone: $14.95/month

I added call waiting and voice mail for an extra $5.95

Total Cost is $78.30 - $6 discount for having 3 services = $72.30 + taxes

[rg1980]

Were they aware of the change in account holder? (meaning did you cancel and have your wife sign up for a new account with the same shaw agent?... or was it done on 2 separate phone calls?)

It was done with one agent.

[JaaK]

Not sure if this is the right area to be letting people know about this....but with my triply play promo coming to end...I was able to change the account to my wife's name (she's a full time student) and get the following Shaw Student Bundle:

Extreme internet : $22.45/month
Digital TV: $34.95/month
Home Phone: $14.95/month

I added call waiting and voice mail for an extra $5.95

Total Cost is $78.30 - $6 discount for having 3 services = $72.30 + taxes


What's required to obtain a student bundle, other than being a student? Do you have to send in a copy of student id? Tuition receipt?...

[rg1980]

What's required to obtain a student bundle, other than being a student? Do you have to send in a copy of student id? Tuition receipt?...

I gave them her student ID card and a copy of her registration timetable and that was sufficient enough for them

[artofwar]

Wow.. I am really surprised they would even do that with someone in the same household. How long was the deal good for?

I wonder if this could be done with someone else in the household who is not a student as well?



I gave them her student ID card and a copy of her registration timetable and that was sufficient enough for them

[rg1980]

Wow.. I am really surprised they would even do that with someone in the same household. How long was the deal good for?

I wonder if this could be done with someone else in the household who is not a student as well?

They said its good for 1 year and after that they would just need to see her registration again to have it renewed. I was pretty surprised they did it knowing that I was basically looking to avoid going back to "normal" rates for all my services but the girl I was dealing with was pretty nice.