Weathertech Canada - Poor Customer Service

[TakumiDC5]

I purchased a set of floor mats from my 2003 Civic hatch. I am very picky with mats, which is why I decided to go with Weathertech, since they are known to fit like they are custom-made. And they indeed command such a price, almost $100 after shipping for the mats.

When I received them, I was quite disappointed with the fitment, there was a large gap in the lower right side. Therefore, I decided to email the shipping lady who sent me my confirmation notice, as I wanted to know why a set of $100 mats looked like this.

http://img201.imageshack.us/img201/3626/weathertechpoorfitmentky4.jpg
(yeah i know the car is dirty, its winter :P)

I didn't ask for a refund or anything, just expressed my disappointment and wanted to make sure I got the right mats. Here is my email:


I have received the floor mats, but I have to say I am quite disappointed with the fitment. It seems the lower right corner of the mat is missing on the drivers side. For mats that cost nearly $100 I expected much more.

I have attached a picture, and highlighted the area in red. You can see the original OEM carpet mat underneath. Is it possible I have been sent the wrong size?

Here is her response:


Mr. ****, these are the mats that were shown exactly at the time of ordering on the website and we did send the right ones. These are the best fitting mats we have for this vehicle. If you were not satisified upon receipt it might have been a good idea to request a return before they were used. We do not accept used mats to be returned. ****

For the most part her email is fine, but I definitely found the whole "if you were not satisfied it might have been a good idea to request a return before they were used..." bit to be quite condescending and rude :rolleyes:

#1 I was test-fitting the mat, can't really do that with all the packaging they had around it.
#2 I never requested a return in the first place. I just wanted to know what's up, and make sure I received the right product.

She basically just didn't give a sh*t that I wasn't 100% happy. Anyways, long story short, if you buy weathertech, beware that the mats may not fit perfectly (even though you are paying a real premium price for them), and customer service from this particular lady was terrible.


ps. Yes I know you can get mats for $10 from Crappy Tire, but I wanted perfect fitting, nice mats. Which I know weathertech is capable of, since the ones in my parents Honda Odyssey are perfect fit.

[Tomy]

I purchased a set of floor mats from my 2003 Civic hatch. I am very picky with mats, which is why I decided to go with Weathertech, since they are known to fit like they are custom-made. And they indeed command such a price, almost $100 after shipping for the mats.

When I received them, I was quite disappointed with the fitment, there was a large gap in the lower right side. Therefore, I decided to email the shipping lady who sent me my confirmation notice, as I wanted to know why a set of $100 mats looked like this.

http://img201.imageshack.us/img201/3626/weathertechpoorfitmentky4.jpg
(yeah i know the car is dirty, its winter :P)

I didn't ask for a refund or anything, just expressed my disappointment and wanted to make sure I got the right mats. Here is my email:



Here is her response:



For the most part her email is fine, but I definitely found the whole "if you were not satisfied it might have been a good idea to request a return before they were used..." bit to be quite condescending and rude :rolleyes:

#1 I was test-fitting the mat, can't really do that with all the packaging they had around it.
#2 I never requested a return in the first place. I just wanted to know what's up, and make sure I received the right product.

She basically just didn't give a sh*t that I wasn't 100% happy. Anyways, long story short, if you buy weathertech, beware that the mats may not fit perfectly (even though you are paying a real premium price for them), and customer service from this particular lady was terrible.


ps. Yes I know you can get mats for $10 from Crappy Tire, but I wanted perfect fitting, nice mats. Which I know weathertech is capable of, since the ones in my parents Honda Odyssey are perfect fit.

that's why i always get mats from the stealership.. yes it's a bit expensive, but it will fit perfectl :)

[Kiss Kiss]

Is that the same picture that you sent to her? If yes, then I can understand her response because the mat looks very dirty! Even though you weren't asking for a refund you wanted an exchange which means that they have to be able to resell the mats in your picture.

It's too bad that you didn't notice the problem before you used them.

I plan on purchasing the Digitalfit mats from Weathertech and will make sure of the fit.

Thanks for your post and sorry for your experience.

[TakumiDC5]

Is that the same picture that you sent to her? If yes, then I can understand her response because the mat looks very dirty! Even though you weren't asking for a refund you wanted an exchange which means that they have to be able to resell the mats in your picture.

It's too bad that you didn't notice the problem before you used them.

I plan on purchasing the Digitalfit mats from Weathertech and will make sure of the fit.

Thanks for your post and sorry for your experience.

Very dirty? That's from stepping on them twice after installing them. And I wasn't even wearing my outdoor shoes, just my garage slippers. If you live in Edm, you'll know why its that dirty.

If anything, I wanted WeatherTech to know that they don't fit that well, and they should be redesigned. I don't understand why they didn't make that corner of the mat bigger, and allow people to cut-to-fit.

I've looked long and hard, and since Honda doesn't sell mats specifically made for this hatch, these are still the best-fitting ones, so I had no intentions of returning them. I just wanted them to see the poor fitment.

[TakumiDC5]

that's why i always get mats from the stealership.. yes it's a bit expensive, but it will fit perfectl :)

Unfortunately Honda decided not to make mats for this model of civic.

[afici0nad0]

this an ep3 civic?

yes, i can see your frustration. if you're paying $100 plus for 3rd party vendor mats, they better fit like a glove.

how do the passenger and rear mats fit?

[macnut]

I just wanted them to see the poor fitment.

Yes, it's too bad that many C. S. reps. seem to be geared only toward accepting or refusing returns rather than recording feedback from customers.

You would think it would be in their long-term interests to consider your disappointment, and at the very least make sure that future customers are aware of the fitment that falls short of their usual high standards.

WeatherTech have a brand image that makes people recommend them to friends, similar to TireRack, or Sony, etc., so this is a blot on their copybook.

[TakumiDC5]

this an ep3 civic?

yes, i can see your frustration. if you're paying $100 plus for 3rd party vendor mats, they better fit like a glove.

how do the passenger and rear mats fit?

Yes, its for an EP3 civic hatch. And thanks for your understanding, that's exactly my problem, $100 mats should fit perfectly.

I didn't get the rear mats. The passenger front fit is not perfect either. There is a bit of gap on the sides, but it is better than the drivers front side.

[TakumiDC5]

Yes, it's too bad that many C. S. reps. seem to be geared only toward accepting or refusing returns rather than recording feedback from customers.

You would think it would be in their long-term interests to consider your disappointment, and at the very least make sure that future customers are aware of the fitment that falls short of their usual high standards.

WeatherTech have a brand image that makes people recommend them to friends, similar to TireRack, or Sony, etc., so this is a blot on their copybook.

Exactly! A simple apology would have sufficed, and maybe a promise to look further into the fitment issue in future designs.

[romsan04]

you should of got FloorLiner™ DigitalFit™ these are the best for the winter

[THINKPADT61]

That's why you should get the floorliner! I got them for my 09 Vibe, just love them!

They fit so well!! My gf bought the same stuff you did... I agree, factory stuff are better than that... but floorliner is a different story!

http://farm4.static.flickr.com/3285/3038994551_289fd5129c_o.jpg

[Kiss Kiss]

That's why you should get the floorliner! I got them for my 09 Vibe, just love them!

They fit so well!! My gf bought the same stuff you did... I agree, factory stuff are better than that... but floorliner is a different story!

http://farm4.static.flickr.com/3285/3038994551_289fd5129c_o.jpg

Very nice. I purchased the my black RAV4 mats from the dealership and think that I would prefer the grey digitalfit RAV4 mats.

[bembol]

+1 ^ If you are going to spend this much, spend a bit more and get the FloorLiner.

I've seen pics of OP's order on my Coupe and didn't like them. I'm also not ready to spend this much on Floor Mats. LOL The $40 Michelin's at Costco will do. Sure they are custom but they look worst than the Michelin's to tell you the truth.

[TakumiDC5]

Unfortunately, no floor liner available for my model of car. Looks great on your car though.

[nornet]

I'm with the CSR on this and I'm sure the company would have no issues with them being returned unused.

[belgiangenius]

Here is her response:

For the most part her email is fine, but I definitely found the whole "if you were not satisfied it might have been a good idea to request a return before they were used..." bit to be quite condescending and rude :rolleyes:

#1 I was test-fitting the mat, can't really do that with all the packaging they had around it.
#2 I never requested a return in the first place. I just wanted to know what's up, and make sure I received the right product.

She basically just didn't give a sh*t that I wasn't 100% happy. Anyways, long story short, if you buy weathertech, beware that the mats may not fit perfectly (even though you are paying a real premium price for them), and customer service from this particular lady was terrible.


ps. Yes I know you can get mats for $10 from Crappy Tire, but I wanted perfect fitting, nice mats. Which I know weathertech is capable of, since the ones in my parents Honda Odyssey are perfect fit.

For being in customer service, the tone of that response is definitely unacceptable. Unfortunately, the majority of people in customer service these days seem to be just as clueless as this person.

I don't know why CS people always seem to get off on blaming the customer for the problem, which is what this person is doing by: (1) stating that it is the same as what was shown in the picture, and (2) saying that you can't return it now because you used it.

I often have the same feeling when dealing with CS people - that is, before even explaining the issue, I often feel they're trying to set me up to blame me for whatever I'm about to raise as an issue.

I think the response comes across as a lightly veiled "F U" and this person should not be working in such a capacity.

I have the Weathertech floorliners for my Ford Fusion and love them, but they actually fit properly. I'd have been very displeased with those floor mats as well. In your position, I think I'd be showing up in person at the headquarters to pick a beef with them (Hamilton, isn't it?).

In my mind, Weathertech has a brand image for producing high quality floor mats with excellent fit. That response you receive certainly tarnishes that reputation in my mind, which means that CSR utterly failed to be effective at her job.

[matman]

To set the record straight, I am writing on behalf of WeathertechCanada and we are very serious about customer satisfaction. We have spent many millions of dollars on laser measuring equiptment, ongoing test fitting, mold designing and now have over 102 patterns of custom floor mats along with triple that of our new Floor Liners. We do the absolute best we can to insure proper fit and customer's satisfaction, and attempted to respond to this customer's concern by email but four emails in a row were rejected at his end and we are still waiting to have him contact us. Our CSR in question is the most pleasant, accomodating person we could hire and her satisfaction rating was 100% until this issue. Enough said here...WeathertechCanada offers a return policy for any product a customer is not satisfied with 100%. We are not able to accept returns of used products as there is no market for them through our sales channel. It is not necessary to use a mat in order to determine it's fitment level, but it is a consumer's prerogative to voice his displeasure about any product and we do understand he is exercising that right.

[Tomy]

That's why you should get the floorliner! I got them for my 09 Vibe, just love them!

They fit so well!! My gf bought the same stuff you did... I agree, factory stuff are better than that... but floorliner is a different story!

http://farm4.static.flickr.com/3285/3038994551_289fd5129c_o.jpg

wow this thing is nice!

[TakumiDC5]

I'm with the CSR on this and I'm sure the company would have no issues with them being returned unused.

I never asked for a refund. The csr merely jumped to that conclusion and proceded to tell me I'm screwed since I already opened the package.

[KawaiiTentacleBeast]

In other news. There are people who pay $100 for Honda Civic floormats.

[TakumiDC5]

To set the record straight, I am writing on behalf of WeathertechCanada and we are very serious about customer satisfaction. We have spent many millions of dollars on laser measuring equiptment, ongoing test fitting, mold designing and now have over 102 patterns of custom floor mats along with triple that of our new Floor Liners. We do the absolute best we can to insure proper fit and customer's satisfaction, and attempted to respond to this customer's concern by email but four emails in a row were rejected at his end and we are still waiting to have him contact us. Our CSR in question is the most pleasant, accomodating person we could hire and her satisfaction rating was 100% until this issue. Enough said here...WeathertechCanada offers a return policy for any product a customer is not satisfied with 100%. We are not able to accept returns of used products as there is no market for them through our sales channel. It is not necessary to use a mat in order to determine it's fitment level, but it is a consumer's prerogative to voice his displeasure about any product and we do understand he is exercising that right.

I did not receive any emails other than those from Denise (the original CSR I dealt with).

I checked my spam filter this morning, and also, no emails from weathertech or macniel automotive. Maybe you sent it to the wrong address?

I received a reply from Denise this morning, and promptly sent an email back linking her and Mark (her manager?) to this thread.

I'm sure she has received great reviews in the past. But it's quite clear in her little 2-liner email that she has expressed zero concern for my dissatisfaction.

[belgiangenius]

To set the record straight, I am writing on behalf of WeathertechCanada and we are very serious about customer satisfaction. We have spent many millions of dollars on laser measuring equiptment, ongoing test fitting, mold designing and now have over 102 patterns of custom floor mats along with triple that of our new Floor Liners. We do the absolute best we can to insure proper fit and customer's satisfaction, and attempted to respond to this customer's concern by email but four emails in a row were rejected at his end and we are still waiting to have him contact us. Our CSR in question is the most pleasant, accomodating person we could hire and her satisfaction rating was 100% until this issue. Enough said here...WeathertechCanada offers a return policy for any product a customer is not satisfied with 100%. We are not able to accept returns of used products as there is no market for them through our sales channel. It is not necessary to use a mat in order to determine it's fitment level, but it is a consumer's prerogative to voice his displeasure about any product and we do understand he is exercising that right.

I checked out the pictures at your WEB site for the OP's car and, while of course you delivered the mats shown in the photo, there are no photos of the mats installed in the vehicle so the OP would have no way of knowing that the mats in fact do not fit, nor is there any indication in the description that the mats fail to cover a substantial portion of the floor in that car.

In fact, with reference to Hondas, the "real life experience" section of your WEB site states:

"What a fit, a good comparison would be like calf skin leather gloves on a ladies hands, just a perfect fit. Excellent grip to the carpet, no movement, and when your boots are on the liners, they don't slide around. You can actually feel the quality right through your boots."

It seems to me that, in this case, you have failed to deliver what the OP reasonably expected to be purchasing. I'm not sure how the "laser measuring equipment" you reference is relevant, when the mats in fact fail to cover a substantial portion of the floor. This is not so much a fitment issue, as a "Are these even the right mats?" issue. One does not require a GPS system to determine that he is in the wrong city.

You state "It is not necessary to use a mat in order to determine it's fitment level", but from the OP's account, all he has done is place them in his car, perhaps stepping on them in the process of doing this. If you consider this to be "use", it seems it would be nearly impossible to determine whether the mats fit without losing the opportunity to return them.

As a neutral party reading this thread, it simply appears to me that you failed to deliver to this customer what he understood to be purchasing, insulted him when he contacted you for an explanation, and are now refusing to remedy the situation.

Why should we think that you are very serious about customer satisfaction? From this account, it seems your actions indicate the opposite. People on this site tend to be informed consumers and tend not to buy meaningless lipservice.

Suggestion to the OP from a layman: I believe you may have a case under Ontario's Consumer Protection Legislation. Legislation sets the minimum legally acceptable standard of behaviour for sellers in Ontario, not the company's policy.

[TakumiDC5]

Thanks for the support, Belgian. Good to know someone understands my point of view.

[macnut]

matman seems to have totally missed the point.

The onus should not be put on customers to decide which WeatherTech mats actually do "fit like a glove".

Returning goods is inconvenient for both parties.

Far better to learn from this and make sure that your website indicates where fitment may not be exact for specific makes and models.

[TakumiDC5]

For those who might be bored and want to read a lot:

Here is the last reply from Mark @ weathertech

We do appreciate your feedback and unfortunately cannot financially or time-wise go backwards to redesign mats for non-current automobile models. The number you received was an updated number that replaced the original fitment for your car. When we shifted all manufacturing of floor mats to North America and built all new molds, the design originally used for your vehicle was replaced with the number you received. I does fit well in all areas except the right corner closest to the console…unfortunately, we just don’t sell enough mats for the early Civic any more to invest approximately $100,000.00 in the mold and cannot utilize the old one as our manufacturing process is now state of the art and the early molds all became obsolete. Thank you for your communication and please let us know if there is anything we can do to satisfy your experience with WeathertechCanada.

Here is my last reply to them:

Thanks for your reply Mark. I appreciate your explanation and understand your reasoning.

My only remaining concern is that you ensure that future customers do not receive a response as I did in my original email. I felt that Denise immediately assumed I wanted my money back, and went into a defensive mode to shift the blame to me and shoot me down. She did not express any concern for my dissatisfaction, nor make any effort to address it. As a small business owner myself (my wife runs a small retail shop), I would never address any of our customers in this fashion.

The reason I asked to confirm if I received the correct mat in the first place is that the box I received said "Fits GMC Acadia or Saturn Outlook 2007+". It did not mention 'Honda' or 'Civic' anywhere on it, which left me a bit puzzled.

In any case, thank you for addressing my concerns, and I wish you guys well in the future. I am still a little disappointed in the fitment of the mats since they cost so much, but I don't think there is anything further to be done about that. Live and learn, as they say.

I guess that about closes the issue. Can't say I'm 100% satisfied, but oh well. The only reason I got peeved enough to start a thread about it, was the original response I received. I hope they don't address customers like that in the future.

[TenzoR]

I checked out the pictures at your WEB site for the OP's car and, while of course you delivered the mats shown in the photo, there are no photos of the mats installed in the vehicle so the OP would have no way of knowing that the mats in fact do not fit, nor is there any indication in the description that the mats fail to cover a substantial portion of the floor in that car.


The OP has the car and the floor mat picture. It's not hard to put these two together in your head to see if they fit or not. Granted the manufacturer should have taken some pictures but it's not rocket science here.

[TakumiDC5]

matman seems to have totally missed the point.

The onus should not be put on customers to decide which WeatherTech mats actually do "fit like a glove".

Returning goods is inconvenient for both parties.

Far better to learn from this and make sure that your website indicates where fitment may not be exact for specific makes and models.

Exactly, I went to the weathertech site because they are known to fit like OEM. I didn't even think twice about fitment when I ordered them.

Are they expecting me to carry my dirty mats up to my computer room, and hold them next to my monitor to see if the shape matches?

Or perhaps they think I should lug my computer down to my car to try it out.

I was expecting to order them, drop them in for a perfect fit, and be on my way. I don't mind paying a little more for that kind of convenience. If I wanted to measure out the mats and check fitment and have a huge gap afterwards, I would've bought $20 mats from Costco or Canadian Tire.

[TakumiDC5]

The OP has the car and the floor mat picture. It's not hard to put these two together in your head to see if they fit or not in your head. Granted the manufacturer should have taken some pictures but it's not rocket science here.

Do you know the exact shape of your car floor mats while you are sitting in front of the computer? Not only that, but this is for my wife's car, which I rarely drive.

From weathertech's reputation and from my previous experience, the mats they sell are perfect fit, no issues. Or so I thought. I ordered them without thinking twice about it, but obviously that was a mistake.

[belgiangenius]

For those who might be bored and want to read a lot:

Here is my last reply to them:

I guess that about closes the issue. Can't say I'm 100% satisfied, but oh well. The only reason I got peeved enough to start a thread about it, was the original response I received. I hope they don't address customers like that in the future.

I don't expect you're going to end up 100% satisfied with this company.

It seems clear to me from their latest response, which seems to do everything possible to provide excuses and avoid any responsibility, that the company has no intention of trying to satisfy you.

Despite the fact that the company's reputation and its web site creates the expectation that mats will be a perfect or near perfect fit, your mats certainly are not and the web site provides no indication of this.

Yet, the overwhelming tone of all of these responses from Weathertech is simply, "It ain't our fault!"

I guess it's yours (the customer).

Even if it's not your fault, it seems it's your problem now. Thank you for dealing with Weathertech. :)

[TenzoR]

Do you know the exact shape of your car floor mats while you are sitting in front of the computer? Not only that, but this is for my wife's car, which I rarely drive.

From weathertech's reputation and from my previous experience, the mats they sell are perfect fit, no issues. Or so I thought. I ordered them without thinking twice about it, but obviously that was a mistake.

Yes, if you use your car every day you should have some idea what you are stepping into ... maybe that or I'm just a fanatic about my car :D

[TakumiDC5]

Yes, if you use your car every day you should have some idea what you are stepping into ... maybe that or I'm just a fanatic about my car :D

Well like I said, these mats were for my wife's car, which I rarely drive. I assumed that the weathertech's would be a perfect fit and didn't bother to check.

[Tomy]

Yes, if you use your car every day you should have some idea what you are stepping into ... maybe that or I'm just a fanatic about my car :D

im a fanatic for my car, but i wouldnt say i would be sure it'll fit perfectly just by looking at the picture.

may b im missing the point, but getting a floor mat specifically designed for the car gave me an assumption it will fit perfectly... if it didnt, either 1. u bought the wrong model 2. u bought the universal ones.

[Tomy]

especially..you usually buy floor mats when you recently purchase the car, so it's hard to know the floor shape off by heart :)

[fratello25]

I don't expect you're going to end up 100% satisfied with this company.

It seems clear to me from their latest response, which seems to do everything possible to provide excuses and avoid any responsibility, that the company has no intention of trying to satisfy you.

Despite the fact that the company's reputation and its web site creates the expectation that mats will be a perfect or near perfect fit, your mats certainly are not and the web site provides no indication of this.

Yet, the overwhelming tone of all of these responses from Weathertech is simply, "It ain't our fault!"

I guess it's yours (the customer).

Even if it's not your fault, it seems it's your problem now. Thank you for dealing with Weathertech. :)

Can't agree more with the above. I just bought a new car and was considering Weathertech until I read the OP's post and the company's responses. A company should stand behind its product, and when it doesn't, it's a clear sign that customer satisfaction is not a priority (or even a secondary concern). I certainly wouldn't want to end up in the OP's position, and until Weathertec can convince me that they've changed their approach to customer service, I'll be sending my money elsewhere.

[matman]

We have followed this trail of comments to this point and can only say that the quality of our products and the percentage of satisfied customers is extremely high. We have been in contact with this customer in an attempt to resolve this situation, but he has not asked us to do anything for him. It appears that trashing our products is the mandate at this point and we are powerless to do anything about that...

[TakumiDC5]

We have followed this trail of comments to this point and can only say that the quality of our products and the percentage of satisfied customers is extremely high. We have been in contact with this customer in an attempt to resolve this situation, but he has not asked us to do anything for him. It appears that trashing our products is the mandate at this point and we are powerless to do anything about that...

Wow so now after I let this go with a civil email you are going to come on here insulting me?

What exactly has your company done to resolve my problem? Tell me that I can't return it because I opened it? Your company hasn't offered a single solution, or even an apology for this whole mess. All you've done is explain to me that I can't return the mats because they are now 'used'. And ofcourse, weathertech is not in the business of selling used mats!

All I wanted was to bring to your attention the fitment issue, in hopes that you will consider this when manufacturing future designs. And because of that, I get called out for trashing your products?

Unbelieveable.

I'm not going to 'ask' you to do anything for me, because I'm not the type to demand action of your company. There are a million things you could've offered me to mend this situation. A discount? A gift card towards future purchase? A poster of your CEO swimming in his pile of money? I'm not going to straight out ask for these things, but offering SOMETHING would show that you actually wanted to resolve this.

Even if you didn't offer anything (which you didn't), I would've walked away from this still having an indifferent type of opinion towards your company, I mean you did reply to my emails at least.

But now with you making this post, you've gone way too far. I was ready to let this thread die, but now I'll be sure to spread the word. Not only does weathertech make imperfect mats, they treat you like crap and kick you on the way out too!

[Stock R]

I can't believe some of the stuff I'm reading in this thread. I truly hope that matman isn't actually a representative of weathertech. Needless to say, I am in shock about the treatment and response the OP has been receiving. I'll probably steer clear of weathertech in the future and go for generic floor mats instead.


For being in customer service, the tone of that response is definitely unacceptable.

I think the response comes across as a lightly veiled "F U" and this person should not be working in such a capacity.

+1


WeathertechCanada offers a return policy for any product a customer is not satisfied with 100%. We are not able to accept returns of used products as there is no market for them through our sales channel.

It appears your company does not understand what "100% satisfaction guaranteed" means. 100%. Your guarantee is not "50%" or "Guaranteed until you use it" or "100% guaranteed fitment". Your inability to re-sell returned used mats is irrelevant to your guarantee. If you offer a 100% guarantee, you should be confident enough in your products to be willing to suck up the costs of the few unsatisfied customers that come along the way.

What if the OP was unsatisfied that 3 months down the road that the floor mats started ripping? Is weathertech's response "Too bad. You already used them and they're ripped. We can't resell them!"

Here's an example for you.

A few years ago, I bought a Staples branded ink cartridge for my printer. I chose the Staples brand because it was cheaper and was "100% satisfaction guaranteed". 3 months down the road one of the ink heads failed, rendering the entire cartridge useless. I had been using the cartridge occasionally for 3 months mind you. I was not 100% satisfied w/ the product as it failed a lot sooner than it should've. I brought the cartridge back and Staples gave me a gift card worth MORE than the cartridge as a replacement. They understood that while the cartridge was used, and over 3 months, their product had failed to meet my expectations and since they guaranteed my 100% satisfaction, they made things right.




Why should we think that you are very serious about customer satisfaction? From this account, it seems your actions indicate the opposite. People on this site tend to be informed consumers and tend not to buy meaningless lipservice.


A company should stand behind its product, and when it doesn't, it's a clear sign that customer satisfaction is not a priority (or even a secondary concern).


+1. See my comments above in regards to what Staples regards as "customer satisfaction".

Another good example is Costco. Costco is probably the most highly regarded in terms of customer satisfaction. I try my best to shop at Costco because they stand behind what they sell. Even if I'm not happy with it 1 year down the road, they'll take it back.


I don't expect you're going to end up 100% satisfied with this company.

It seems clear to me from their latest response, which seems to do everything possible to provide excuses and avoid any responsibility, that the company has no intention of trying to satisfy you.


Agreed.



It appears that trashing our products is the mandate at this point and we are powerless to do anything about that...


Exactly! A simple apology would have sufficed, and maybe a promise to look further into the fitment issue in future designs.

Clearly you didn't read the thread. TakumiDC5 has never actually trashed your product, he has only talked about his disappointment. He was looking for an apology and all your company has done is brush him off.

[fratello25]

We have followed this trail of comments to this point and can only say that the quality of our products and the percentage of satisfied customers is extremely high. We have been in contact with this customer in an attempt to resolve this situation, but he has not asked us to do anything for him. It appears that trashing our products is the mandate at this point and we are powerless to do anything about that...

If this is in fact a representative of weathertec, I suggest you stop digging your hole any deeper. You've turned what was an easily remedied situation that would have inspired confidence in your company's ability to address very valid customer concerns into a PR nightmare. Never do you insult a customer, especially when one raises a legitimate issue! It is in situations like these that I'm thankful for the ability of the internet to widely expose these despicable practices. I'm pretty sure that I'm not the only one you've now convinced to steer far away from your company.

[gamer123]

i highly doubt hes a wt rep lol

[romsan04]

I would say it's OP fault not to check if they do fit properly and if they were not, he could contact weathertech right away to get his money back.

Yeah, I agree with CS, at this point OP just trashing the product because of his stupidity.

[TakumiDC5]

I would say it's OP fault not to check if they do fit properly and if they were not, he could contact weathertech right away to get his money back.

Yeah, I agree with CS, at this point OP just trashing the product because of his stupidity.

How am I trashing the product? I already said that the Odyssey mats fit perfectly and that the other fellow's pictures with the liner in the Rav4 looked great.

I did contact weathertech right away. In fact I sent them the email the same night I opened the product. And they refused to give me any money back before I even mentioned trying to return anything.

Please don't post dumb sh*t if you're not even going to read the whole thread.

[romsan04]

How am I trashing the product? I already said that the Odyssey mats fit perfectly and that the other fellow's pictures with the liner in the Rav4 looked great.

I did contact weathertech right away. In fact I sent them the email the same night I opened the product. And they refused to give me any money back before I even mentioned trying to return anything.

Please don't post dumb sh*t if you're not even going to read the whole thread.

I did read whole thread. Why are the mats so dirty then?? You had to step on them just to see if they fit???

If they didnt fit when you tried them, why did you use them?? Instead of just taking them out and return???

Cheap lesson to learn, if you dont like something return it right away before using it.

[nornet]

i did read whole thread. Why are the mats so dirty then?? You had to step on them just to see if they fit???

If they didnt fit when you tried them, why did you use them?? Instead of just taking them out and return???

Cheap lesson to learn, if you dont like something return it right away before using it.

+1

[TakumiDC5]

I did read whole thread. Why are the mats so dirty then?? You had to step on them just to see if they fit???

If they didnt fit when you tried them, why did you use them?? Instead of just taking them out and return???

Cheap lesson to learn, if you dont like something return it right away before using it.

I put the mats in. Noticed the gap in the corner. Wanted to see if my foot actually reached that area when sitting in the car. And it did. So I emailed them to ask wtf is up.

Returning it = shipping back a huge box ($$$) + restocking fee. I'm not interested in that.

I just wanted to make sure I got the right mats since the box said the mats are for GMC and Saturn cars.

And if I did have the right ones, I wanted to tell them that their mat doesn't fit all that great for costing so much money. Is there anything wrong with that? It's not like I'm demanding something in return. Yet the CSR immediately assumes I'm demanding money back, and denies me before I've even mentioned anything.

Honestly, the mats aren't THAT bad. This thread is more about the service I've received (notice the title of the thread???).

[TakumiDC5]

By the way, I think matman does actually work for Weathertech, since he/she did know about the '4 failed email attempts' that they mentioned to me. Apparently my google email account was rejecting their email... not sure what was going on there.

[macnut]

By the way, I think matman does actually work for Weathertech ...

Surprising,

but maybe he is newly recruited from his first career job as a McDonalds Manager.

[belgiangenius]

We have followed this trail of comments to this point and can only say that the quality of our products and the percentage of satisfied customers is extremely high. We have been in contact with this customer in an attempt to resolve this situation, but he has not asked us to do anything for him. It appears that trashing our products is the mandate at this point and we are powerless to do anything about that...

Dude, to the contrary most people on this thread are praising your products - EXCEPT for the OP's mats which don't seem to fit.

It is the customer service that is the issue in this thread. Are you even reading these posts? You seem to be proving our point.

[belgiangenius]

If this comapny ever did anything for you (like call you to apologize) please let us know, as I still can't believe that customer service can be *that* bad.

[aquariaguy]

I was about to purchase Weathertech mats for my parents two cars till I read this, coming from another thread: http://www.redflagdeals.com/forums/showthread.php?t=451073&page=2

Time to get Husky liners instead.

[TakumiDC5]

I did not receive any further replies from Weathertech.

After using the mats for a few months, I'm definitely confident in saying they are NOT worth the money. They slide around in my civic, just like the cheap canadian tire ones. I always have to reach down and adjust them.

For something that costs almost the same as OEM rubber mats from Honda, I would definitely just get the factory ones next time.

[mart242]

FWIW, the weather tech fit well in subaru impreza's according to folks on various subaru forum.

I think that it depends on the car.

[macnut]

FWIW, the weather tech fit well in subaru impreza's according to folks on various subaru forum.

I think that it depends on the car.

That's the whole point.

Weathertech Canada just needs to identify the few applications where they use a close approximation (multi-application fit) so that the prospective customer is aware ahead of time.

Would avoid disappointed customers, and negative publicity.
Seems like a no-brainer to me.

[alamshahid]

I can't believe some of the stuff I'm reading in this thread. I truly hope that matman isn't actually a representative of weathertech. Needless to say, I am in shock about the treatment and response the OP has been receiving. I'll probably steer clear of weathertech in the future and go for generic floor mats instead.
+1
It appears your company does not understand what "100% satisfaction guaranteed" means. 100%. Your guarantee is not "50%" or "Guaranteed until you use it" or "100% guaranteed fitment". Your inability to re-sell returned used mats is irrelevant to your guarantee. If you offer a 100% guarantee, you should be confident enough in your products to be willing to suck up the costs of the few unsatisfied customers that come along the way.

What if the OP was unsatisfied that 3 months down the road that the floor mats started ripping? Is weathertech's response "Too bad. You already used them and they're ripped. We can't resell them!"

Here's an example for you.
A few years ago, I bought a Staples branded ink cartridge for my printer. I chose the Staples brand because it was cheaper and was "100% satisfaction guaranteed". 3 months down the road one of the ink heads failed, rendering the entire cartridge useless. I had been using the cartridge occasionally for 3 months mind you. I was not 100% satisfied w/ the product as it failed a lot sooner than it should've. I brought the cartridge back and Staples gave me a gift card worth MORE than the cartridge as a replacement. They understood that while the cartridge was used, and over 3 months, their product had failed to meet my expectations and since they guaranteed my 100% satisfaction, they made things right.

+1. See my comments above in regards to what Staples regards as "customer satisfaction".

Another good example is Costco. Costco is probably the most highly regarded in terms of customer satisfaction. I try my best to shop at Costco because they stand behind what they sell. Even if I'm not happy with it 1 year down the road, they'll take it back.

Agreed.

Clearly you didn't read the thread. TakumiDC5 has never actually trashed your product, he has only talked about his disappointment. He was looking for an apology and all your company has done is brush him off.

I was set to try and order two sets of mats for each of my cars until I came across this thread. I completely agree with the above; this company obviously doesn't stand by its own product.

I think the OP has every right to be upset at spending money on something that didn't satisfy his needs. The attitude of Matman is horrendous, for someone who supposedly works for the company he obviously doesn't realize that a person' bad experience can have a detrimental effect on the company's overall standing.

Good luck to Weathertech, your methods of doing business will undoubtedly catch up to you.

[kavatski]

I'm been happy with Weathertech products - their floor liners (I'll never go back to plain old mats) fit and work well.

As far as I can tell, the company (Marcor Automotive) selling Weathertech products in Canada is just the distributor here, and not actually part of the US-based company (MacNeil Automotive Products) that designs and manufactures the mats. If I was having a problem with Weathertech products and not getting satisfaction from the distributor I'd be tempted to go right to the manufacturer.

[User Name]

+1 Definitely not going to consider WT at all. If matman and the cs rep are both working for the distributor Marcor, then that explains why they are so unwilling to take returns since Marcor already paid for the mats from WT. The easy solution for them should have been "you're not 100% satisfied, throw them out we'll refund your money". But judging by the tone of their replies, even if they went out on a limb and offered a refund, they would have tried to get OP to pay for shipping the mats back just to stick it to him.

If you are dealing with a distributor, and are unsatisfied, you shoud always send a complaint to the manufacturer. If the manufacturer gets enough complaints about a particular distributor, they will dump them and find another distributor. (assuming WT cares more about their reputation than Marcor does).


I'm been happy with Weathertech products - their floor liners (I'll never go back to plain old mats) fit and work well.

As far as I can tell, the company (Marcor Automotive) selling Weathertech products in Canada is just the distributor here, and not actually part of the US-based company (MacNeil Automotive Products) that designs and manufactures the mats. If I was having a problem with Weathertech products and not getting satisfaction from the distributor I'd be tempted to go right to the manufacturer.

[TakumiDC5]

Good points guys. I was not aware that they might just be a canadian distributor. I will try to contact Weathertech in the USA.

And yes, FWIW, the Honda Odyssey mats fit perfectly in my parents minivan. I was expecting the same fit in the civic.

[l69norm]

Good points guys. I was not aware that they might just be a canadian distributor. I will try to contact Weathertech in the USA....

If you look at some of the Weathertech ads in the US car mags, the president of Weathertech put his e-mail address in the ad as a contact point for customers. Let him know you aren't happy and see if anything happens

[THINKPADT61]

The floor liner I go for my 09 vibe rocks... and it really hold up in saskatchewan weather!

http://farm4.static.flickr.com/3285/3038994551_289fd5129c_o.jpg

[BradT]

I'm really happy with the ones I got for my CX-7, they fit really well. I picked them up in Hamilton at the distributor and they were a little cheaper than on the web site. :)

[sujat]

Unfortunately they do not have the digital fit liners for my Infiniti M35 :(

[superdave]

Not to pull up an old thread but just to show that people are empowered thru information, I have also chosen to move away from Weathertech and get husky liners for my two cars. The weathertech liner in my old Acura was great but it looks like its time to find a new supplier. Companies always seem to underestimate how important customer service is. This is the reason companies like Costco shine in bad times and others do not. Maybe companies will finally figure that out.

[roadkillmwa]

I'm glad someone ressurected this thread. I was on the verge of purchasing WeatherTech mats until I read this entire post. This Canadian distributor's facility should be burned to the ground for their utter lack of customer service. Unless the distributor here changes, I will be taking my business elsewhere.

On a side note, we should make a point to continually bump this thread in an effort to make this company accountable for what they did to OP.

[mart242]

FWIW, my digital fit or whatever they call them are perfect. No issues with customer service, mats were back ordered but they replied quickly when I asked for updates.

[Vanno]

Everything was good with my digital fit mats for a Kia Soul as well. The mats fit in like a glove, no gaps at all.

[BradT]

My DigitalFit mats fit perfectly, customer service was great when I ordered them and when I subsequently picked them up, they were less expensive than I expected. I have no complaints and I will definitely order them again for my next vehicle.

[KL]

No issues with digital-fit floor liners for my 05' Accord, wished I had bought these 3 winters ago rather than just last year, keeps all the melted snow off the carpet unlike the regular mats.

My order was filled very quickly, problem free.

[CalgaryJeremyK]

I just bought digital fit floor liners for an Infiniti G37 and noted the following issues:

The liner only goes up half way to the top of the dead pedal. To me, this is pretty silly as it means I either need to not use the dead pedal (or else the snow at the top of my shoe will run down the exposed dead pedal behind the liner and onto the carpet or, as I did, stuff a paper towel under the liner to the top of the dead pedal. I change out this paper towel before the crap soaks through the layers.

The liner does not get to the bottom of the gas pedal. The gas pedal is mounted to the floor, so there is no risk of Toyota-esque unintended acceleration. But what this means is that the snow on the bottom of my shoe melts, runs down the gas pedal (or drips off my shoe) onto the piece of plastic infiniti has in front of the gas pedal and then runs onto my carpet. Again, paper towels to the rescue here.

I paid $250 for these mats and would have expected a better design. I will likely email my design concerns to Weathertech but I'm not expecting them to do anything.

For those here that have the digital fit floor liners, do you have the same issues as I noted above?

[KL]

While I don't disagree the dead pedal cover should be higher, doing so also means the injection mold will have to be deeper/bigger to accommodate the higher profile of each floor liner, then the shipping box will be bigger too, which means less boxes can be transported per truck load, it all comes down to corporate economics.

That said I do not have issues with snow running down the dead pedal or gas pedal in the past two winters, I don't use the dead pedal at all unless cornering really hard which is not something I do in the winter time!

So in short I do not have any issues as you have noted.

[subagear]

I love my digital fit. No need to tap snow off my shoes before getting in scuffing the side skirts. :cool:

[smacd]

Mine are good, too. We have Digital fits front and back in our Venza. There's a bit of a gap on the front passenger side on the front right, but nothing I can't live with. I really like the "tub" aspect of these mats, as I don't worry about the snow melting and slopping out like with regular winter mats. As far as price goes, mine were around the same price as OEM mats bought from a dealer, a bit over $200 IIRC.

[rjag2034]

Just bought some mats for my 2007 S4 and the rears are not even close. I e-mailed them a comparison picture and all they say is send them back at your expense and we'll refund you. Excuse me! You send me a product thats not even close, I provide pictures and ask for a replacement and you wont even try and help just "send them back at your expense"!!! I have no problem returning something if the product fits and I just dont want it. I dont even mind paying a restocking fee, but when you send me the completely wrong product and wont cover the costs for your mistake or make any effort to corect it.....that definitely leaves a bad taste in my mouth. I wish I had discovered this thread before I placed the order....

[goldfinkle]

Just bought some mats for my 2007 S4 and the rears are not even close. I e-mailed them a comparison picture and all they say is send them back at your expense and we'll refund you. Excuse me! You send me a product thats not even close, I provide pictures and ask for a replacement and you wont even try and help just "send them back at your expense"!!! I have no problem returning something if the product fits and I just dont want it. I dont even mind paying a restocking fee, but when you send me the completely wrong product and wont cover the costs for your mistake or make any effort to corect it.....that definitely leaves a bad taste in my mouth. I wish I had discovered this thread before I placed the order....

I had a similar experience when I ordered mats for my 2011 Toyota Sienna from Weathertech. They took 4 weeks from date of order to arrive and they sent me the wrong ones. I returned the wrong mats and received a credit on my Visa. I ended up buying Husky Weatherbeater mats and am happy with them.

[baxrj]

I placed an order on 12/01/10. $400 worth of floor mats. After 9 calls and a recording telling me the average wait time is 1 1/2 hours, I have given up. They charged my card, and I have no floor mats. I finally was able to talk to a human being and he told me they have had phone problems. For over a month? He was very reluctant to issue me a credit and finally he agreed to do so. I am stopping payment on my credit card anyway. Customer Service is HORRIBLE!

[Engi-Nir]

I love my digital fit. No need to tap snow off my shoes before getting in scuffing the side skirts. :cool:

+100

I used to email customer service, never had an issue.

[Gloaming]

They had my money for 1 month, seemed to have forgot to send my order. I sent them a rather terse email and quickly had my two sets of digital mats sent.

The PRODUCT is just so much better than the OEM mats that the poor service really serves as a let-down.

I think that this is a great example of when to use an Amerifriend.

[bacid1]

one thing to keep in mind with weathertech mats is that unless you buy the digitalfit then it is NOT specific to your vehicle.

i recall the website did state this and it's; the primary reason i purchased OEM (which in my case is actually made by weathertech but cost less).

[bornslippy]

order some mats on march 01. today is march 10. i emailed them several times with no reply until I ask for a refund. they replied quite fast after that email. this is what they replied with. what complete BS! stay away and do not buy from them!!

Once again we would like to thank you for shopping at CARiD.com!
In order for us to complete this transaction, additional information is required to verify the validity of this order.

We apologize for this inconvenience and completely understand that this requires extra work on your part, but please understand that we are simply trying to protect all consumers from possibility of internet fraud.

---------------------------------------
Verification Requirements:

1. Please send us a clear and visible copy of your government issued identification. (i.e. Driver's License, Passport, Military ID)

2. If credit card was used, please also send us a clear and visible copy of front and back of the credit card that you have used for this purchase.

3. For your convenience, we have attached a copy of your invoice. Please send us a signed and dated copy of your invoice in addition to all of the above.

[KL]

order some mats on march 01. today is march 10. i emailed them several times with no reply until I ask for a refund. they replied quite fast after that email. this is what they replied with. what complete BS! stay away and do not buy from them!!

Once again we would like to thank you for shopping at CARiD.com!
In order for us to complete this transaction, additional information is required to verify the validity of this order.

We apologize for this inconvenience and completely understand that this requires extra work on your part, but please understand that we are simply trying to protect all consumers from possibility of internet fraud.

---------------------------------------
Verification Requirements:

1. Please send us a clear and visible copy of your government issued identification. (i.e. Driver's License, Passport, Military ID)

2. If credit card was used, please also send us a clear and visible copy of front and back of the credit card that you have used for this purchase.

3. For your convenience, we have attached a copy of your invoice. Please send us a signed and dated copy of your invoice in addition to all of the above.

I never encountered any of these "issues", I simply went on to Weathertech Canada website, select the product, checked out with typical payment process using my credit card as I would be with any on-line purchase, and received the mats a few days later, the whole thing was uneventful and straightforward.
I really don't understand why folks are having so much difficulties?!

EDIT: you said you ordered from carid.com? If so the issues you have are with this particular outfit and not with Weathertech Canada, which is what this thread is supposed to be about.

[nuropa]

I ordered from weathertech.ca yesterday, giot UPS shipping notice today. so far so good, now let's see how the product is. ordered front digital liner and cargo liner for my new car

[shakermaker]

Anyone who lives in the west end of Toronto, this place sells them: (or east end and are willing to drive all the way to burlington....)

http://www.northernperformance.ca/

I picked some floormats up for my girlfriends 08 civic, and they are a perfect fit. They are also very good quality.

Honda wants 140 for them, and Weather Tech charged 78. their digital fit liner was 140 and it just seemed like overkill for the amount she drives.

[karbon-12]

Ordered directly from weathertech.ca yesterday, delivered today by UPS in less than 24 hours. I'm located in the GTA.



Concord, ON, Canada 03/25/2011 10:54 Delivered
03/25/2011 0:40 Out for Delivery
Concord, ON, Canada 03/24/2011 23:24 Arrival Scan
Hamilton, ON, Canada 03/24/2011 22:00 Departure Scan
03/24/2011 18:30 Origin Scan
Canada 03/24/2011 17:55 Order Processed: Ready for UPS

On a side note, I tried to place an order on the same products on CarID.com but didn't complete the transaction due to cross-border shipping concerns. A sales rep phoned me a few hours later from New Jersey and asked if I was still interested. Yes, CarID.com does ship to Canada, and based on my location (within the Greater Toronto Area) UPS ground shipping will be $42. There was $25 potential savings if I buy the same products (1st and 2nd row DititalFit FloorLiners for Audi Q5) from south of the border, but I couldn't convince myself (especially based on the slow shipping comment earlier) if the savings will be worthwhile.

Glad I got mine the second day hustle-free. :-/


I ordered from weathertech.ca yesterday, giot UPS shipping notice today. so far so good, now let's see how the product is. ordered front digital liner and cargo liner for my new car

[EH100501AC]

There's also a brand called Husky Liner. Might wanna check those out.

[Anonymouse]

I got my digital fit mats in 4 days; they fit perfectly in my Golf.

[jchan1985]

just did a purchase over the phone from these guys - http://www.gofortires.com/

will post when I get them in a week or so!

[packardbell]

suck it up

[oryxxx]

now having second thoughts on these mats. It seems that just putting the word 'digital' in the product name makes them 100% accurate, which obviously they are not. The mats may be perfect but the human error seems to be high with the logistics of the company... Looking for other options, specially at $200 for a set...

Peter

[KL]

I had no issues what so ever ordering and receiving the set a few years ago.

[Duchat]

I'll bump this thread again. Poor customer service. If you order products from this company online, you had better make sure they are sending you the items you want, including colour. I ordered these for my car, and I know I chose grey but the order said black. Unfortunately I didn't catch the problem in time and they arrived black. When I contacted Weathertech canada, the customer service rep was very curt with me, saying I ordered black and there is no possible way it was screwed up. I could send them back for grey at my own cost. They paid $38 to send me three boxes however I couldn't find anything less than $50 to send them back just one. Yes, I ordered more than one set for multiple vehicles. I called again, e-mailed, kept getting elevated but they never budged, never offered me any alternatives, just told me no.

Do I like the product? yeah, they fit nice. Apparently not every set is that good, and from what I've read, if you don't like the fit, that's your problem too. After this whole fiasco I found several other places that offer computer-scanned floor mats that are guaranteed to fit, just none of them have the marketshare that WeatherTech seems to enjoy. Obviously they can afford to be apathetic to unsatisfied customers when they sell so many. I could have bought these same floor mats for my new Santa Fe through the dealership too, at just 40% higher price.

[BradT]

Northern Performance is Weathertech as they are at the same address. I had better service when I bought my first set when they were in Hamilton. Picked them up and got them cheaper than ordering online. Now, no discount. If they weren't so good, I would not spend my money with this company. Unfortunately, Husky doesn't make them for my vehicle. If anyone has any alternatives that are like the Digital Fit ones from Weathertech, please let us know.


Anyone who lives in the west end of Toronto, this place sells them: (or east end and are willing to drive all the way to burlington....)

http://www.northernperformance.ca/

I picked some floormats up for my girlfriends 08 civic, and they are a perfect fit. They are also very good quality.

Honda wants 140 for them, and Weather Tech charged 78. their digital fit liner was 140 and it just seemed like overkill for the amount she drives.

[mkjr]

I have been trying to resolve an issue with them also and to be honest, the response I have back is, sorry we are busy and our design guys do not have your model as noted having retention devices in the rear row of seats.

Bought digit fit liners for my 2011 Lexus ES 350. Front mats fit great with retention devices. Rear mat's did not have holes for the retention devices in the 2011 model. Box sent was noted as 2008 model.

Still trying, since September 19th to figure out if I am going to get rear mats with holes to fit the stock retention devices in my year car.

The product is good but I am a little taken aback since clearly I got 2008 model mats, which is fine, if they were the same for a 2011 car, but with retention devices in the rears and no holes in the rears for the same, clearly they are not.

The person I am dealing with is responding as best he can but I just get the sense that unless I am pushing it, it just disappears from their radar.

[blexann]

Been contemplating these mats for a while now so I took a drive to the store in Burlington as I was eager to see the mats in person(I live in Mississauga). I had to wait 30 minutes before I was served. It was not busy and there were more workers in the store than customers - about 3 customers including myself and problably 7 workers. I waited 30 minutes and I have no idea why...some just stood around while others were working at their desks and did not pay any attention to me for 15 minutes at which point I was told that somebody will be right with me. Joke. while I was waiting another customer was having a shouting match with them over a warranty issue - probably not good for business.

anyway when I as eventually served I ended up not buying the mats. Could not justify spending that much money.

[Si98]

Been contemplating these mats for a while now so I took a drive to the store in Burlington as I was eager to see the mats in person(I live in Mississauga). I had to wait 30 minutes before I was served. It was not busy and there were more workers in the store than customers - about 3 customers including myself and problably 7 workers. I waited 30 minutes and I have no idea why...some just stood around while others were working at their desks and did not pay any attention to me for 15 minutes at which point I was told that somebody will be right with me. Joke. while I was waiting another customer was having a shouting match with them over a warranty issue - probably not good for business.

anyway when I as eventually served I ended up not buying the mats. Could not justify spending that much money.

Would it have been cheaper if you bought the mats directly from their store?

[KL]

anyway when I as eventually served I ended up not buying the mats. Could not justify spending that much money.

Interesting, that was my initial thought for a couple of years until I got sick and tired of mopping up wet carpet under the Canadian Tire winter rubber mat I bought a few years ago.

I've been looking at the WeatherTech mats and read some positive inputs from other folks on a forum dedicated to my vehicle type, so I finally bit the bullet and bought them, all I can say now after using them for a couple of winters is I should have just spent the extra money and bought WeatherTech digital-fit ones in the first place!

Happy as I can be with these.

[blexann]

Would it have been cheaper if you bought the mats directly from their store?

you know I didnt even ask -I just assumed it was the same price - minus of course any shipping cost

[blexann]

Interesting, that was my initial thought for a couple of years until I got sick and tired of mopping up wet carpet under the Canadian Tire winter rubber mat I bought a few years ago.

I've been looking at the WeatherTech mats and read some positive inputs from other folks on a forum dedicated to my vehicle type, so I finally bit the bullet and bought them, all I can say now after using them for a couple of winters is I should have just spent the extra money and bought WeatherTech digital-fit ones in the first place!

Happy as I can be with these.

I'm sure they are good I just could not justify the cost. I bought the Michelin mats from Costco for $29.99 and I am happy with them.

the weathertechs first row alone cost $131 for my vehicle add the rears and total is $203 plus taxes!

[pdube1]

I ordered my mats 2 months ago. I sent them lots of email to get an update. Still no response.

I've never seen a poor customer service like weathertech!!

Still waiting...! :mad:

[BradT]

Same price for pick up or deliver from what I have been told by the guy who answered the phone. Too bad we couldn't get a group buy going.


you know I didnt even ask -I just assumed it was the same price - minus of course any shipping cost

[Rehan]

Same price for pick up or deliver from what I have been told by the guy who answered the phone. Too bad we couldn't get a group buy going. Tires23 resells Weathertech mats and their price is supposedly lower than on Weathertech's website, but I don't know how much lower. Call them and find out. (I already have all the mats I need...)

[zrepiV]

Tires23 resells Weathertech mats and their price is supposedly lower than on Weathertech's website, but I don't know how much lower. Call them and find out. (I already have all the mats I need...)

I've asked Tires23 about mats for my GTI. Its only a tiny bit lower, but I'd rather deal with the awesome guys at Tires23 than Weathertech.

[sukkaprice]

thanks for this thread. i registered to say i bought husky mats; they are nearly the same price, and they offer the same fit for my volvo so why not go with a company that actually likes their customers?

[nntw]

I've asked Tires23 about mats for my GTI. Its only a tiny bit lower, but I'd rather deal with the awesome guys at Tires23 than Weathertech.

tires23 is willing to get Husky Brand as well. i'm looking for a cargo liner for my Venza and may go with Husky instead. $115 vs 175....

[nntw]

Wow so now after I let this go with a civil email you are going to come on here insulting me?

What exactly has your company done to resolve my problem? Tell me that I can't return it because I opened it? Your company hasn't offered a single solution, or even an apology for this whole mess. All you've done is explain to me that I can't return the mats because they are now 'used'. And ofcourse, weathertech is not in the business of selling used mats!

All I wanted was to bring to your attention the fitment issue, in hopes that you will consider this when manufacturing future designs. And because of that, I get called out for trashing your products?

Unbelieveable.

I'm not going to 'ask' you to do anything for me, because I'm not the type to demand action of your company. There are a million things you could've offered me to mend this situation. A discount? A gift card towards future purchase? A poster of your CEO swimming in his pile of money? I'm not going to straight out ask for these things, but offering SOMETHING would show that you actually wanted to resolve this.

Even if you didn't offer anything (which you didn't), I would've walked away from this still having an indifferent type of opinion towards your company, I mean you did reply to my emails at least.

But now with you making this post, you've gone way too far. I was ready to let this thread die, but now I'll be sure to spread the word. Not only does weathertech make imperfect mats, they treat you like crap and kick you on the way out too!

i really appreciated this thread; it cured me of any desire to purchase weathertech products....ever.... thanks to the op, but especially to matman.

[koffey]

I just got a set of WeatherTech's for my wifes car as a Xmas gift. Got the cargo liner/front/rear digitalfits and I must admit, these are awesome. Product arrived earlier then posted and got a discount for the full vehicle. My co-worker just got a set for his new Regal as well. Loves the product.

Some win and some lose, but I'll be a WTech customer for life.

[mastereh]

I recently purchased Weathertech mats for my 2010 Jetta TDI Sedan. When I first made the purchase I was a bit weary due to the reviews posted here but in the end I'm very satisfied with my purchase. The mats fit perfectly, there are no weird gaps or anything.

I also like how my feet don't slip when I'm getting in and out of the car; at first when I opened the box I was worried that either myself or my wife would slip; but once installed and tested I realized that wouldn't be a problem.

Here are some pictures of them installed in my car:

https://lh4.googleusercontent.com/-D6FyFfHzLY4/TxSB_JQrBfI/AAAAAAAAANU/Dcxby7lQLs4/w197-h263-k/passenger%2Bside.JPG

https://lh4.googleusercontent.com/-CqSd3fQxwmc/TxSB83p8mfI/AAAAAAAAANY/Pvz6TvqICg4/w399-h532-k/driver%2Bside.JPG

Also when I first made the purchase I was wondering when I'd receive them, sending emails to them were responded pretty quickly. Overall I was able to receive my order in about 8-9 days from time of purchase; when my order was initially processed I was told there was a backlog and to expect them in 2 weeks, luckily they came before the 2 weeks was up.

[jchan1985]

just did a purchase over the phone from these guys - http://www.gofortires.com/

will post when I get them in a week or so!

Got the mats in December, NOT gofortires fault.

they're great! Fit is perfect in my 2010 Mazda 3
only issue is when the snow melts... it makes a nice little puddle that gets nicely soaked up by my jeans :cry: