bobbings
Feb 12th, 2009, 10:22 AM
So my rust proofing warranty has been voided because I had the inspection done at another Mazda dealership (Markham Mazda).
I bought my car back in 2005 at Morningside Mazda (Now Agincourt Mazda) and to validate the rust warranty, I have to bring it in every 2 years to have it inspected. I purchased it in July of 05 and I brought it in for inspection July of 07 but to a different dealership because it was closer to my house. The advisor says they can do it for me to validate the warranty so I went ahead with it since I was there for an oil change anyways. I mentioned to the advisor that there is surface rust on my car as I pointed out all these rust dots on my white car. He told me to just buff it up and that should take care of it. Apparently, they should’ve covered the buff and claybar (sp?) for 3 years and when I brought it in, it was only 2 years into my purchase. Not thinking it was something serious as a buff would’ve solved it, I didn’t try to take it any further.
Fast forward to 2009 and I noticed that there are more and more surface rust as it’s becoming more obvious so I took it into the same dealership to inquire about the rust proofing. This time, they told me I have to take it to the original place I purchased the car. It was only about 10 km apart so I drove there the same day. I spoke to the service manager and she told me my warranty has been voided because I didn’t bring it into their dealership for the 2 year inspection. I had Markham Mazda print out a copy of the inspection report to show to Agincourt Mazda that it was done 2 years in.
I was told to talk to the service manager at Markham Mazda and see what can be done as I was given bad advice from the beginning and that led to my warranty being voided. I called him and he was rude the whole time. He cut me off in the middle of my sentence and right from the get-go, he told me he can’t do anything for me. I haven’t asked him for anything but to understand their policy first before I try to see what else can be done. He tells me the service advisor that serviced my car was fired. That helps… He was fired so obviously, he did something wrong and was dismissed and as a representative of their dealership, they need to own up to the mistake. Anyways, I was misinformed by someone representing their dealership at the time. I can’t complain to Mazda Canada as they have no jurisdiction over rust proofing since it’s contracted to other companies. I am more ticked off at the manager’s attitude and his reluctance to hear my story out.
Agincourt manager is nice enough to cut me a deal for the buffing and claybar as well as to try and reinstate my warranty but to pay for an admin fee which varies depending on the inspection outcome but there’s no guarantee. My question is if I should just let it be and take the offer or try to get Markham Mazda to foot the other half of the bill as a form of compensation.
I paid close to 1000 dollars for the whole package and now, I have nothing.
Also, anyone else with sticky situations like this?
I bought my car back in 2005 at Morningside Mazda (Now Agincourt Mazda) and to validate the rust warranty, I have to bring it in every 2 years to have it inspected. I purchased it in July of 05 and I brought it in for inspection July of 07 but to a different dealership because it was closer to my house. The advisor says they can do it for me to validate the warranty so I went ahead with it since I was there for an oil change anyways. I mentioned to the advisor that there is surface rust on my car as I pointed out all these rust dots on my white car. He told me to just buff it up and that should take care of it. Apparently, they should’ve covered the buff and claybar (sp?) for 3 years and when I brought it in, it was only 2 years into my purchase. Not thinking it was something serious as a buff would’ve solved it, I didn’t try to take it any further.
Fast forward to 2009 and I noticed that there are more and more surface rust as it’s becoming more obvious so I took it into the same dealership to inquire about the rust proofing. This time, they told me I have to take it to the original place I purchased the car. It was only about 10 km apart so I drove there the same day. I spoke to the service manager and she told me my warranty has been voided because I didn’t bring it into their dealership for the 2 year inspection. I had Markham Mazda print out a copy of the inspection report to show to Agincourt Mazda that it was done 2 years in.
I was told to talk to the service manager at Markham Mazda and see what can be done as I was given bad advice from the beginning and that led to my warranty being voided. I called him and he was rude the whole time. He cut me off in the middle of my sentence and right from the get-go, he told me he can’t do anything for me. I haven’t asked him for anything but to understand their policy first before I try to see what else can be done. He tells me the service advisor that serviced my car was fired. That helps… He was fired so obviously, he did something wrong and was dismissed and as a representative of their dealership, they need to own up to the mistake. Anyways, I was misinformed by someone representing their dealership at the time. I can’t complain to Mazda Canada as they have no jurisdiction over rust proofing since it’s contracted to other companies. I am more ticked off at the manager’s attitude and his reluctance to hear my story out.
Agincourt manager is nice enough to cut me a deal for the buffing and claybar as well as to try and reinstate my warranty but to pay for an admin fee which varies depending on the inspection outcome but there’s no guarantee. My question is if I should just let it be and take the offer or try to get Markham Mazda to foot the other half of the bill as a form of compensation.
I paid close to 1000 dollars for the whole package and now, I have nothing.
Also, anyone else with sticky situations like this?