boneca
Jun 22nd, 2009, 02:25 PM
Why would sellers offer optional shipping insurance when according to Ebay:
"ONE BASIC TRUTH ABOUT INSURANCE
The simple fact of the matter is that the seller is responsible if your package is lost or damaged by the shipping company. It just doesn't matter whether you bought insurance, the seller bought insurance, or no one bought it. Once you pay for an eBay item, the seller has an obligation to deliver your purchase to you in the condition in which it was advertised. Furthermore, the seller, and not the buyer, enters into an agreement with the shipping company for the service of delivering your package safely. Since the seller pays the shipping company for this service directly, the seller must handle any issues that come up. If no insurance was purchased, that's the seller's loss. You, as a buyer, should cooperate fully in any claims filed for missing or damaged shipments, but you should not be out any money if the package is not delivered or arrives damaged."
Is it to make extra $$? Should buyers never buy optional insurance? I just filed a dispute with paypal for an item I didn't receive...I didn't buy the optional insurance but I'm assuming that paypal will rule in my favor. I received this email from the USPS a few days after I purchased the item "The U.S. Postal Service was electronically notified by the shipper on June 04, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later."
I've received nothing since then.....does paypal usually reimburse the buyer quickly or does it take a long time? Feedback on the seller is good...(except for a recent negative one indicating they haven't received item) so I'm quite surprised this happened....
"ONE BASIC TRUTH ABOUT INSURANCE
The simple fact of the matter is that the seller is responsible if your package is lost or damaged by the shipping company. It just doesn't matter whether you bought insurance, the seller bought insurance, or no one bought it. Once you pay for an eBay item, the seller has an obligation to deliver your purchase to you in the condition in which it was advertised. Furthermore, the seller, and not the buyer, enters into an agreement with the shipping company for the service of delivering your package safely. Since the seller pays the shipping company for this service directly, the seller must handle any issues that come up. If no insurance was purchased, that's the seller's loss. You, as a buyer, should cooperate fully in any claims filed for missing or damaged shipments, but you should not be out any money if the package is not delivered or arrives damaged."
Is it to make extra $$? Should buyers never buy optional insurance? I just filed a dispute with paypal for an item I didn't receive...I didn't buy the optional insurance but I'm assuming that paypal will rule in my favor. I received this email from the USPS a few days after I purchased the item "The U.S. Postal Service was electronically notified by the shipper on June 04, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later."
I've received nothing since then.....does paypal usually reimburse the buyer quickly or does it take a long time? Feedback on the seller is good...(except for a recent negative one indicating they haven't received item) so I'm quite surprised this happened....