[DEAD]Dell website, 32$ off everything (or almost) including games!

[wixzard]

Seems like it's 32.00$ off in everything on dell or almost, not 32.99$

Here's my principal interests...

Xbox search page: http://accessories.dell.com/sna/cate...tegory_id=6494

Wii and dsi: http://www1.ca.dell.com/content/topi...hs1&l=en&s=dhs

Playstation 3: http://accessories.dell.com/sna/cate...tegory_id=6673


Try this if the links doesn't work... http://search.dell.com/results.aspx?s=gen&c=ca&l=en&cs=&k=xbox&cat=all&x=0&y=0

Seems like a price error but try it, it won't cost you anything :P


Edit: as of 10:55am, deal is dead!

[Dan325ci]

The Street Fighter IV PS3 is also on sale!

[cmr140]

They got UFC, Killzone 2 and fight night 4 for 38$ not bad. I bought so many games in the past few weeks. ARGH!
SAINTS row 2 18 $. wow good deal!

[wixzard]

Yeah , it seems to be multiplatorm, too many links to show them all

Xbox search page: http://accessories.dell.com/sna/category.aspx?c=ca&l=en&s=dhs&cs=cadhs1&category_id=6494

Wii and dsi: http://www1.ca.dell.com/content/topics/segtopic.aspx/hotdeals_snp_nintendo_home?c=ca&cs=cadhs1&l=en&s=dhs

Playstation 3: http://accessories.dell.com/sna/category.aspx?c=ca&l=en&s=dhs&cs=cadhs1&category_id=6673

[Siefer999]

omg hot~!!!

ps3 controlers for dirt cheap

wii fit amazing deal

wii sports resort hot

[wixzard]

Seems to be on mouse and keyboards... well save 32.00 on everything on the website ;P

[Damed]

Thanks OP!

Picked up GIJOE: The Rise of Cobra, Guitar Hero: Smash Hits and DC vs Mortal Kombat for PS3

[mac_ec]

thanks orders GTA IV for 360 for $13.99

[josh16]

Pm @ fs/bb? :D

[aztecking]

Yea its off alot of stuff, gonna get a few PS3 games. Thanks OP! :)

[Dan325ci]

THIS HAS GOT TO BE A PRICE ERROR!

There is no way Wii Sports Resort is $27.99!!!!


Anyways ordered a bunch of crap...hope this goes through (which i doubt!)

[jimsmith]

not just games they have gaming accessory's for $32 off

Logitech G9 Laser Gaming Mouse $99.99 Now $67.99

Microsoft Sidewinder Laser Mouse with Built-in LCD Display $69.99 Now $37.99

http://accessories.dell.com/sna/category.aspx?c=ca&l=en&s=dhs&cs=cadhs1&category_id=6469&~ck=anav

[SuckaB]

xbox live 12months = 27.99!!!!

[BUFFAR]

Any coupon code available?? :D

[ioXt_2]

Wow! Thanks a lot!!! Got PS3 Dual shock and many things!

[rapsrealm]

Hot Deal! I got a PS3 controller for 23.99 and Street Fighter as well!

[coriolis]

http://accessories.dell.com/sna/products/Games/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=A2646056


Arkham Asylum preorder for $28?

[halcyon]

Dualshocks for $23, Batman Arkham asylum pre-order is around $37... looks a little too good to be true.

Got a Dualshock, SF IV and Grand Turismo Prologue ($9) just for fun =P

[Dan325ci]

I think we should merge all these threads together.

The Red Flag Deals effect will kill this deal on Tuesday or Wednesday when we receive all our cancellation emails. :mad:

[awestruck]

Crazy deals. Almost everything at Dell.ca is $32 off.

[cmr140]

guys it says dell.com in the address bar is this a error?? plz reply

[mac_ec]

Hm as for PM-ing...i think FS/BB is closed today for Civic Holiday..@least here in Ontario

[dux]

GTAIV is only $14

http://accessories.dell.com/sna/products/Xbox_360/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=A1551853

[wixzard]

guys it says dell.com in the address bar is this a error?? plz reply

If you search in dell.ca it leads you to dell.com (guess that's how it works....). Ordered from there (i'm in quebec) and got my confirmation.

[Dan325ci]

If you search in dell.ca it leads you to dell.com (guess that's how it works....). Ordered from there (i'm in quebec) and got my confirmation.

Did you receive an email confirmation for your order because i didn't and its not showing up on my order history.

[WildParadise]

i've ordered dualshock3, madden preorder and wii sports resorts, it's says redhot deals, we'll see if it's pass

usb keys, keyboards, everything (almost) has 32$ off, it's nuts... free shipping

edit:
here's the redhot deal which is 32$ off, http://www1.ca.dell.com/content/topics/segtopic.aspx/hotdeals_redhot?c=ca&l=en&cs=cadhs1

it HAS to be an error guys!

[ur bud-dee]

guys it says dell.com in the address bar is this a error?? plz reply

but if you look on the top left corner of the actual web page, the country listed is "Canada"... so the prices should be good.... at least it wouldn't hurt to order.. when in doubt.. they will cancel ur order and SHOULD NOT charge you.

[wixzard]

Did you receive an email confirmation for your order because i didn't and its not showing up on my order history.

Yes, i did receive my confirmation

Dell Order Has Been Confirmed for Order Number: 2816*****

[BUFFAR]

Just order 12 DS3 controllers! :D

[wixzard]

It's bugged, look at my transaction:

tem Description Unit Price Quantity Total Price
Batman: Arkham Asylum - PC - September 1, 2009 Expected Release $49.99 1 $49.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Midnight Club: Los Angeles – Xbox 360 $43.99 1 $43.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Microsoft Xbox 360 Controller for Windows - Game pad - PC, Microsoft Xbox 360 $42.99 2 $85.98
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Resident Evil 5 - Xbox 360 $64.99 1 $64.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Subtotal: $84.95
Shipping and Handling: $0.00
PST: $6.67
GST/HST: $4.21
Total: $95.89



But worth trying...

[Dan325ci]

Yes, i did receive my confirmation

Dell Order Has Been Confirmed for Order Number: 2816*****


Oh just checked again, i got my confirmation also :) Lets cross our fingers now

[wixzard]

Just order 12 DS3 controllers! :D

While hopefully some orders will get through i doubt this one...

[khowells]

4 ps3 games - wii sports resort ordered and confirmation received.

lets hope it does not get cancelled

[Kykez]

Thank you for this, i'm now going to order a new xbox controller :D

[Dan325ci]

While hopefully some orders will get through i doubt this one...

Those are the types of orders that wave red flags (pardon the pun).

[munsifn]

thanks op

hopefully this goes through

ordered SFIV, GT5, and UFC

[coldpower27]

Hot!! Order a couple of things...

[whooshy]

Thanks!

This makes having to work today slightly more bearable as i would have likely slept right through this potential deal otherwise!

[ceccam]

Thanks O/P ..just ordered abunch of stuff, pS3 and Wii...great deals...:)

[thehockeyguy]

someone at dell is making a joke.. this can't be right..

[Vertigo]

$11.99 Wii Remotes. Dirt cheap Batman preorder. Dirt cheap Metroid Trilogy preorder. $7.99 Wii Motion Plus (after trade-in of Sports Resort... :D). Dirt cheap DS3.

GET!! :lol:

[PhilSousa]

This is the hottest deal all summer.

Just picked up.

Gran Turismo 5 Prologue - $8.99
Batman: Arkham Asylum - $27.99
Dual Shock Controller - $24.99

Damn!!

Philip

[Web0112]

Thanks OP. Ordered RE5 and GTA IV. Hope the orders go through.

[BUFFAR]

Those are the types of orders that wave red flags (pardon the pun).

Well. I'm quicker than that. =P
I used 3 diff credit card and separated the orders. :)

[Pensador]

I ordered the following:

Fable 2
Fifa 2009
GTA IV
Xbox Gold LIVE 12 months

[Noobzilla]

Possibly the worst pricing error ever. Almost everything on the site is $32 off.

[cmr140]

Summer is going out with a bang with dell!

[BUFFAR]

It's bugged, look at my transaction:

tem Description Unit Price Quantity Total Price
Batman: Arkham Asylum - PC - September 1, 2009 Expected Release $49.99 1 $49.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Midnight Club: Los Angeles – Xbox 360 $43.99 1 $43.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Microsoft Xbox 360 Controller for Windows - Game pad - PC, Microsoft Xbox 360 $42.99 2 $85.98
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Resident Evil 5 - Xbox 360 $64.99 1 $64.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $160.00
Subtotal: $84.95
Shipping and Handling: $0.00
PST: $6.67
GST/HST: $4.21
Total: $95.89



But worth trying...

How come I don't get charged with the Tax :?::?::?::?:

[coriolis]

Pre-orders anyone? LOL!

http://www1.ca.dell.com/content/topics/segtopic.aspx/preorder_games?c=ca&cs=cadhs1&l=en&s=dhs

[danzerino]

can you pay by debit

[fudge_u]

Thanks for the post OP! Ordered two copies of SFIV from EB last week for $64CDN shipped, and now GT5 for just under $10CDN shipped from Dell.

WG

[Kykez]

can you pay by debit

It does show the Interac Online logo at the bottom of their page :)

[dux]

I doubt any of the orders will go through, but worth a try...

[danzerino]

It does show the Interac Online logo at the bottom of their page :)

but not when it shows me the options to pay

[brothernoble]

Ordered a whole ton of stuff.

This has got to be a huge price error, unless someone at dell went rogue today.

[Lakers24]

guys it says dell.com in the address bar is this a error?? plz reply

if you look in the randomness after the .com it says "c=ca" that means Country=Canada

[Mexi-Can]

I just ordered

Gran Turismo 5 Prologue, Little Big Planet and a Dual Shock Controller

I just got confirmation!

[thehockeyguy]

this can't be right.. pretty sure they are losing $$$$ sellin at these prices..

[mahjongmaniac]

GT5:P is $9 LOL
ordered :lol:

[mac_ec]

put in two separate orders and got two email confirmations

[BUFFAR]

Ordered a whole ton of stuff.

This has got to be a huge price error, unless someone at dell went rogue today.

I believe someone at Dell just gotten the pink slip so he decided to say screw you and give everyone -$32.00 off. :twisted:

[SKYMTL]

I'm not taking any chance on this one being cancelled. I've got my print-out and am heading over to Best Buy for a price match.

Also, you can easily tell that the site is .ca as the prices of the new games (Killzone 2 @ $69.99) are quite a bit higher than the US prices.

[rapsrealm]

but not when it shows me the options to pay

I think you can pay by Paypal where you can use debit, but if you don't have it set up it takes a few days.

[thehockeyguy]

it's given me error now when i try to order more... maybe they noticed.. :D

[mac_ec]

i got a couple of http request was badly formed of something like that error...also paypal hanged on my second order.

[dux]

this can't be right.. pretty sure they are losing $$$$ sellin at these prices..

I wonder how much Dell is loosing per minute because of RFD :twisted:

[Shaundoe]

nice deals!

ordered:
12 months
Batman
Midnight Club LA
Halo Wars
SF4

[Hojo]

same... looks like they pulled the plug

[steve-0101]

Thanks OP. I ordered a bunch too. Pretty sure these will be cancelled.

LOL @ 297 current viewers on this thread!

[cmr140]

i got a couple of http request was badly formed of something like that error...also paypal hanged on my second order.

Just refresh it worked for me! Also its cuz there is alot of traffic on the site

[mac_ec]

Just refresh it worked for me! Also its cuz there is alot of traffic on the site

thanks...yeah i ended up getting through

[the_fm]

I think you can pay by Paypal where you can use debit, but if you don't have it set up it takes a few days.

you still have to use a credit card if using paypal too. the hell?!? >:(

[BUFFAR]

I wonder how much Dell is loosing per minute because of RFD :twisted:

I'm sure they dont lose any money on software or the accessories even if it was a price error. We're just used to the retail price as set and when a retail store do some discount, we're like OMG! Sale!! Cheap!!

Just think how much it cost the publisher to make 600,000 copies of one game or a controller.

[sungfra]

Just ordered X360 wireless controller, GTA, and Batman Arkham Asylum. Rec'd confirmation also. Thanks OP.

[wixzard]

This is my first "hot deal", i hope it will be a true one :P

[mac_ec]

This is my first "hot deal", i hope it will be a true one :P

Oh well in the crappy event that it flops...thanks for trying anyway? this wouldnt go anywhere if nobody tried to post.

[josh16]

any tips for PMing at FS/BB they usually just turn me down like some BS reason
edit: shipping is free right?

[SMH]

Picked up Batman (28) and GTP (9). What a sweet deal

[mac_ec]

any tips for PMing at FS/BB they usually just turn me down like some BS reason

are stores open today? its civic holiday

[ofdoom]

remember to use airmiles shops to make it an even better deal.

[dux]

Is Dell fixing the problem?
I am getting the following error:

Bad Request

HTTP Error 400. The request is badly formed.

[falloutchamp]

Picked up Fable 2, GTA4, COD WAW, Wireless Red Controller w charger, Wired controller for CPU, Xbox Live 12 month and HDMI cable.

Hopefully it'll work but i'm somehow doubtful :D

Thanks OP

[mac_ec]

Is Dell fixing the problem?
I am getting the following error:

Bad Request

HTTP Error 400. The request is badly formed.

i kept getting that on FF. had to switch browsers to fix it.

[-zip-]

no errors

[josh16]

are stores open today? its civic holiday

from their website:
Open in Ontario from 10-6pm, except 12-5pm in Windsor, 12-5 in Niagara, and closed in Sudbury.

[danzerino]

can u pm this at BB?

[terribly]

Ordered RE5 on FF as of 10:04 EST without a problem.

[mac_ec]

from their website:
Open in Ontario from 10-6pm, except 12-5pm in Windsor, 12-5 in Niagara, and closed in Sudbury.

oh..my bad. darn id go PM if i wasnt heading over to the US

[bringit2001]

Thanks, order went through. Hopefully not cancelled.

[munsifn]

just got my acknowledgment and confirmation

[Kwack]

Thanks OP... Just ordered Wii Sport Resort. Lets just hope we won't get cancellation emails :lol:

[herbs_to]

thanks op

got little big planet for $33 cause it never goes on sale
gt5 prologue for $9
and an extra ps3 controller for backup for $23

hopefully it goes through

[Median]

Thanks for the heads up, hopefully it goes through. I had to use IE since I was getting 404s in the cart and account sections of the site in FF3.

[D4rkF0rc3]

PM with BB or FS?? is that possible?

[vegi-saurus]

This is sizzling!!! Thanks OP.

[josh16]

is shipping free?

[terribly]

is shipping free?

Yes.

[maddawg]

is shipping free?

Yes

[an2one]

Pre-orders anyone? LOL!

http://www1.ca.dell.com/content/topics/segtopic.aspx/preorder_games?c=ca&cs=cadhs1&l=en&s=dhs

Damn wish they had NHL10.
Ordered a dualshock.

[can2000]

Thanks OP!

[wilsnip]

Thanks OP, ordered a bunch of Wii stuff. Hope they don't cancel.

[Reggie T]

thanks op

got little big planet for $33 cause it never goes on sale
gt5 prologue for $9
and an extra ps3 controller for backup for $23

hopefully it goes through

I think with LBP there's supposed to be a Game of the Year edition coming out later this year with a bunch of DLC already included. Still though, $33 is a great price. Picked up an extra DS3, PS3 Keypad and a copy of Infamous myself. Won't cry too hard if this doesn't go through; would be nice if it did though!

[drv123]

Thanks OP! If this goes through my wife will kill me! :twisted:

[SMH]

This is a crazy deal.

[canabal]

I Just made an order with a couple each of dualshock 3 + wii remotes.

I think I am going to go do like the others said and go to BB or FS and PM.

[Mexi-Can]

I just ordered

Gran Turismo 5 Prologue, Little Big Planet and a Dual Shock Controller

I just got confirmation!

Also ordered a Sony memory stick and a Sony battery that I needed for my camcorder!

It looks like almost all items have $32 off!

[mahjongmaniac]

I wonder how much Dell is loosing per minute because of RFD :twisted:

you forgot that Dell can still cancel these orders .... so don't get so happy yet :lol:

[Dan325ci]

Thanks OP! If this goes through my wife will kill me! :twisted:

Just flip them on ebay and use your profit to buy half of what you wanted :)

[the_fm]

finally got around paypal. well, if anyone want to pay by cheque, go through the small and medium business instead. you get that option :D

i ordered UFC and Batman. that's enough for me

[aztecking]

Yea I almost lost it when i saw all those games, had 11 games at checkout and had to limit myself to 6 since i already bought games at BBV / RV with ther 30% off used and 3 for 2 used....damn i need to see if i can return some stuff.......:lol:

[fudge_u]

Just got my order confirmation for GT5. I never wanted to pay full price for that game since it's supposed to be an incomplete version.

WG

[Ahzuz]

LOL
ordered the 100 dvd spindle for 9.99$
gta4 14.99$
live 12months 27.99$

if it goes thru it's gonna be amazing lol

[chronos]

Links in the first post are giving me this error :( I had items in my cart too!!


Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

[akt921]

Possiblt price error. Buy now! Think later.:D

[thechampion116]

Thanks for the deal.

Too lazy to PM. Don't feel like going out and generally, I get refused for online items only anyways.

Got 4 DS3 (1 for me, 3 for a relative that recently broke all their controllers)
Mario Kart DS (9.99, good trade fodder thats value will always hold)
GT5P (ordered 2, 1 for me and 1 for hte same relative)

Good day for sitting on a chair.

[k288]

Damn wish they had NHL10.
Ordered a dualshock.

I know!!! Why is Madden 10 the only new sports game on sale??

[SMH]

Just picked up an xbox live 12 month sub for 27. Still a little expensive for me but I need it for left 4 dead and part 2 on the way too.

[silvery]

PREDICTION: Dell will be swamped tommorow processing 5000+ order cancellations.....LOL

[cmr140]

I know!!! Why is Madden 10 the only new sports game on sale??

Wish they had NBA2k10 for pre-order, I would be all over that

[wixzard]

I found the cause of all this...

http://www1.ca.dell.com/content/topics/segtopic.aspx/hotdeals_redhot?c=ca&cs=cadhs1&l=en&s=dhs

Seems like everything is a dell hot deal today :P

[k288]

you forgot that Dell can still cancel these orders .... so don't get so happy yet :lol:

They can?? Even though there is confirmation order went through?

[ScottyP]

Socom with headset is 27!! Great pirce for the headset alone

[Ahzuz]

hurry guys

what else is must buy material other than the xbox controllers, xbox live 12 months, dvd spindles ?

[spikedude]

Hm as for PM-ing...i think FS/BB is closed today for Civic Holiday..@least here in Ontario

Stores are open on Simcoe Day (Ontario).

[Oscar11]

which dvd spindles are you guys buying for 9.99?

[the_fm]

estimate shipped date November 18, 2009... :lol:

[cmr140]

I found the cause of all this...

http://www1.ca.dell.com/content/topics/segtopic.aspx/hotdeals_redhot?c=ca&cs=cadhs1&l=en&s=dhs

Seems like everything is a dell hot deal today :P

How come they didnt post this sale on front page?

[BUFFAR]

hurry guys

what else is must buy material other than the xbox controllers, xbox live 12 months, dvd spindles ?

Well....the GT5 pro for $8.99 can benefit for the trade in

[Ahzuz]

looks like it's dead now.. HTTP BAD REQUEST

[wixzard]

estimate shipped date November 18, 2009... :lol:

Haha, orders are full for the next 3 months already

[Kipoots]

Pulled the trigger on:

Street Fighter 4 PS3
Madden '10 PS3
Batman PS3
Wii Sports Resort

I hope everything will eventually come. Or going to PM Bestbuy today. Don't forget this thread in order to successfully PM.

*GUIDE*: What to do when Future Shop / Best Buy refuses to Price Match DELL.ca! (http://www.redflagdeals.com/forums/showthread.php?t=669353&highlight=dell)

Props to AcidBomber

[wixzard]

Yah seems dead...

[steve-0101]

Just picked up an xbox live 12 month sub for 27. Still a little expensive for me but I need it for left 4 dead and part 2 on the way too.

12 month XBL sub @ $27 expensive? LOL! You'll never find it cheaper than this.

[Ahzuz]

dead... cancelations emails coming

[Dan325ci]

I wonder if RFD will get credit for all the referrals they made :)

[Mexi-Can]

Also ordered a Sony memory stick and a Sony battery that I needed for my camcorder!

It looks like almost all items have $32 off!

Also ordered memory and a hd for an old computer!

Man, I should stop browsing dell's website!

[wixzard]

Huh, seems to be working again.

Got on dell.ca and did a search and was able to buy things at -32$ again....

[steve-0101]

Yah seems dead...

It's not dead, I just placed a second order for some stuff that shows 5-7 days for shipping. My first order was all stuff to ship right away.

[akt921]

Don't click on the link from previous post, go to Dell and use search function..

[limpid]

which dvd spindles are you guys buying for 9.99?

Verbatims. :) Check the other thread!

[steve-0101]

dead... cancelations emails coming

Prediction or you got a cancellation e-mail? Because I have received both my confirmations. Still fully expecting Dell to cancel them tomorrow though.

[Ahzuz]

man working in the computer\servers field I wouldnt want to be the guy who made the code error on this LOL

[Sheex]

PM with BB or FS?? is that possible?Order what you want from dell then try to pm @ FS/BB later. If this is a price error it guarantees you at least a chance at getting your order fulfilled.

If you get a price match then you can always cancel your order with dell, or keep them and sell later.

If you want to pm because you don't have a credit card to order from dell, you could always rush out and buy a pre-paid CC.

[Ahzuz]

Prediction or you got a cancellation e-mail? Because I have received both my confirmations. Still fully expecting Dell to cancel them tomorrow though.

just assuming.. lets hope.


i went to dell.ca, did the search and as soon as i click add to cart it gives me the bad request anyway.

[thechampion116]

anyone know how dell ships?

everything is still working on my end looking for more deals.

[Madchester]

Got my LBP and DS3 for just a shade over $65 with taxes. LOL. :D

[porkepik]

Also got my confirmation, don't think it will go trough tough, even with a confirmation email they can cancel, (but less likely than with the acknowledge email) If they block this fast they will maybe honour these orders. Hoping and crossing fingers:

Have a wirelss 360 controller, ps3 dualshock, xbox live 12 month and Wii sport resort on order

[wildpack]

My new shopping strategy has been to not buy anything unless it's on RFD. Haven't bought anything for a month. Good thing. Spent at least a month's allowance on this sale!

Wiimotes for visitors!
WiiFit for the wife. (great game for parties serving alcohol.)
etc
etc

thanks OP!!!!!!

[Ahzuz]

2gb for laptop kingston 17$ LOL!

when i click add to cart i get bad request DAMNIT!

anyone else CANT go to their carts ?

[Xeerochild]

I'm guessing BB or FS won't PM if the item says 'Temporarily Out of Stock'... I wanted to PM 12 months of Live =(

[clammydog]

Looks like the server is down...

Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /content/public/notfound.aspx

[I_live_with_my_Dad]

When I go to checkout with ps3 bluray remote the subtotal is 23.99 but the total price is zero.

[porkepik]

Well did not try to order more but my orders appears in production on my account status.

Maybe they caught the problem if it is not going to cart anymore

[mahjongmaniac]

can u pm this at BB?

order 1st, think later! :D

who knows, by the time you get there to PM, the error may be over =P

[wixzard]

Looks like the server is down...

Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /content/public/notfound.aspx

Try this: http://search.dell.com/results.aspx?s=gen&c=ca&l=en&cs=&k=xbox&cat=all&x=0&y=0

[Ahzuz]

It's clearly dead now.

[BUFFAR]

OK, I need to logout and go to a free porn site or something.
I'm new here and you all are making me broke. :mad:

[mahjongmaniac]

When I go to checkout with ps3 bluray remote the subtotal is 23.99 but the total price is zero.

you sure you're not seeing s/h is $0?

i still see $24 as subtotal

but i didn't try checking out

http://accessories.dell.com/sna/products/Games/productdetail.aspx?c=ca&l=en&cs=cadhs1&sku=A1299883

[porkepik]

Oh abd at the 5000+ cancel it will be much more than that , will be a pain in the ass for the customer department tomorrow

I don't get any error, still seems to work fine for me in quebec

[Oscar11]

all hardrives $32 off as well

[CalgaryRunner]

I got my order confirmation although I doubt it will go through. Doesn't hurt to try though. Thanks OP!

[Ahzuz]

Oh abd at the 5000+ cancel it will be much more than that , will be a pain in the ass for the customer department tomorrow

dude they will hire 4000 more indians at a rate of 30 cents / hour for tomorrow only, no big deal.

[Kykez]

dude they will hire 4000 more indians at a rate of 30 cents / hour for tomorrow only, no big deal.

hahaha

[porkepik]

dude they will hire 4000 more indians at a rate of 30 cents / hour for tomorrow only, no big deal.

YOu made my day LOLLLOLLLL

[spikedude]

They can?? Even though there is confirmation order went through?

It's happened to me before; wasn't even notified.

[I_live_with_my_Dad]

dude they will hire 4000 more indians at a rate of 30 cents / hour for tomorrow only, no big deal.


Wow, people like you are still out there?

[blainehamilton]

all hardrives $32 off as well


Yup. There's a 250GB laptop drive for $33ish. Didn't bother as I don't need it...

[ji_howa]

The discount numbers in the acknowledgement email are completely wrong... I Dell is going to cancel 5,000 orders will they do it individually or with one fell swoop, perhaps with the same automation as discounting all prices by 32 bux

[Ahzuz]

Wow, people like you are still out there?

It was sarcastic humour sir, having a bad day ?

[maddawg]

Wow, people like you are still out there?

Unfortunately its true...so what's you point?

[I_live_with_my_Dad]

And people are laughing about the racist comment on page 11.


I'm white as day, but with the racism here, I won't be back.

[porkepik]

Cheap labor, you get error like this that are costly to repair. Sometimes I wonder who is doing the update on the deals, probably bugs bunny or daffy duck.

[kingfencer]

damm it, dual shock for 32 bucks, i already have 5...

[Ahzuz]

And people are laughing about the racist comment on page 11.


I'm white as day, but with the racism here, I won't be back.

What the hell are you talking about ?

The Dell CSR is really in India and they're underpaid like hell.
It's not racism it's realism.
Welcome to capitalism sir.

[Kenny Blankenship]

Tried it out, ordered xbox live, red controller and GTA IV. Let's see what happens

[maddawg]

And people are laughing about the racist comment on page 11.


I'm white as day, but with the racism here, I won't be back.

Well bud...you need to get some love in your life.....funny how you take life so seriously.

[grape]

And people are laughing about the racist comment on page 11.


I'm white as day, but with the racism here, I won't be back.

ur naive as hell son.

u realize there such thing as human traffikin, child labour and forced sex slave in the world rite?

[Xeerochild]

What the hell are you talking about ?

The Dell CSR is really in India and they're underpaid like hell.
It's not racism it's realism.
Welcome to capitalism sir.

Milton Friedman would be proud of Dell.

[renegadeavenger]

Lol wii remotes for 12 dollars

[boyoflondon]

I just put through a second orderer without any issues .. lets see if this goes through! :D

[Squeeky]

Ordered a few goodies, thanks OP. Not expecting them to be fulfilled but here's hoping.

[yangxu]

I recall from the news a while ago that the branch in Taiwan made some stupid pricing error on their monitors, and they were sold for $15 each or something, and the court eventually ordered Dell to ship these monitors at that price. We should just sue Dell together should they not honor this discount :D :D :D

[ZenOps]

Might still be working in the west.

Ordered FableII and GTAIV for $44.08 all in.

[maddawg]

I have no luck getting throught their website....looks like RFD effect has killed it from my end.

[porkepik]

YEah sure won't be spending 1 day in court for 4*32$, better to work and earn the money, less headache

[Xeerochild]

Uh, if your order from Dell, and they cancel it...how would you know? Also would they refund the amount that was taken from your credit card? I hope this isn't a hassle =/

[Xtremery]

I recall from the news a while ago that the branch in Taiwan made some stupid pricing error on their monitors, and they were sold for $15 each or something, and the court eventually ordered Dell to ship these monitors at that price. We should just sue Dell together should they not honor this discount :D :D :D

just an issue that in your confirmation they nail this line in there...


Important Things to Know:

* Prices and Promotional Offers are subject to error and change or cancellation without notice. Promotional Offers are time limited and cannot be combined unless otherwise specifically advertised as combinable. Please see Dell's advertisements for full Promotional Offer details.

[Dark_fantom]

This is insane! I just bought GT5 and I don't even own a PS3....

[porkepik]

And people are laughing about the racist comment on page 11.


I'm white as day, but with the racism here, I won't be back.

I did not laugfh at any racial humour , he could have said the same for white poeple being paid minimal wages that would be the same.

We are just wondering and being sarcastic on the way most companies try to cut cost in a way that people don't care about their jobs being paid as little as possible, the fact is that a lot of companies(inc DELL) are hiring indians and don't care about them they are paid so little for complex jobs because they don't have anything to say about their condition.
Companies make a lot of profit being run like that and not caring about their employees

[coriolis]

Dell charges when it ships.

[Vollick1979]

Just ordered 2 Maddens and 1 Arkham for the PS3 on 3 different orders -- All confirmed. But yeah, I'll believe it when I get the games.

Another thing:

Two of my orders came in 2 minutes apart and the differences in the confirmation numbers in the emails was almost a thousand. A thousand orders in 2 minutes seems high to me so I'm guessing lots of orders are being put through.

Thanks OP.

[Ahzuz]

I placed all of this on different orders, hope it goes thru.

1 x for GTA4 and FIFA09 Xbox (for my gf's little brother).
2 x DVDR Spindles 100x
1 x keyboard\mouse\webcam microsoft combo
1 x xbox live 12 months

[Ahzuz]

This is insane! I just bought GT5 and I don't even own a PS3....

Welcome to RFD son.

[darco]

I guess that's it for that :D

[towhytea]

Dead

[no1r3]

looks dead, just refreshed before submitting my order, and the price jumped back to normal :(

[CheapDude]

DEALS OVER, they fixed the error.

[growler]

I did a refresh on the Dell webcam page and the $32 off is now gone.

[MrDisco]

everything in my cart just lost the $32 discount. guess they've fixed the error.

[DBOi]

guess dell found out

[can2000]

Deals are dead. back to normal price now.

[Oscar11]

just tried to pay, and all the items went back to regular price =/

[abercrombieboy]

i think they just corrected the price errors.

[Mr Snuff]

they seemed to have fix it. all prices go back to normal when added to your cart.

[wixzard]

Deal is dead, prices were changed.

[deals46]

In under the wire??...

Wii Sports Resort... got the "ackowledged" and "confirmed" emails! Oh well, wait and see what happens! :)

[fruzmatik]

Yep deal is DEAD.

[Conch]

All prices have been adjusted to regular price

Whooooh got in before they changed price error:twisted:

dualshock
little big planet
wii sports resort

All for less than 100 bucks???? Cashed in on Dell Vostro deal now this! Received order confirmation email from Dell crosses fingers:D

[husdaman]

prices are back to normal in my cart now.:cry:

[Ahzuz]

This thread should be stickied forever and put in the Internet books for the most real cash spent per post.

This is ****ing epic.

[Cress]

It just died when I hit checkout and looked at the amount! Arggggh

[Macross_Freek]

I want to see what happens to all the orders so far.

[kingfencer]

damm it, missed out!!!!! added to cart, but it was back to full price.

[Frameboy]

Nice... I picked up a Nintendo DS for my son's birthday and a Tiger Woods 10 for PS3.

Didn't see anything else that tickled my fancy... though Wii Resort for $27 is insane.

EDIT : Order confirmed... though, funny enough it says on confirmation that it was -$64 per item... but it doesn't add up that way. All kinds of crazyness going on at Dell.ca.

[SKIDS]

seems that the sales have now magically disappeared. Glad I got my order in when I did. Let's see if Dell will now honour it!!

[porkepik]

Well now awaiting the cancellation emails, can still be okay, they only took an hour to correct it. Maybe they will honour the prices and orders taht went trough,

[SKYMTL]

One of my friends here at the office just got his order nixed. So, it has begun.

Luckily I got my PM @ BB. :D

[bigcortex]

This is insane! I just bought GT5 and I don't even own a PS3....

Did you buy GT5 prologue? If yes, you got pwned :D

[Vollick1979]

Just checked and the deal is definitely dead as of 10:58 EST.

Link:
l=en&s=dhs&~ck=anav"]http://accessories.dell.com/sna/category.aspx?c=ca&category_id=6673&cs=cadhs1&l=en&s=dhs&~ck=anav[/URL]

No more 32 dollars off :(

[Aeragon]

Deal is dead... you get to the last page and the amount included before u hit the final submit is full price.

Yea DEAD:(

i was checking out last page...every is full price i had for 500 $ worth of stuff

[mahjongmaniac]

dude they will hire 4000 more indians at a rate of 30 cents / hour for tomorrow only, no big deal.

ROFLMAO :lol:

[Ahzuz]

Ok,

Back to work now lol.

[rapsrealm]

Well that was exciting while it lasted. Hopefully they honour the orders that have went through.

[Gmax]

Deal is dead !

[MtX]

Haha, is everyone's order cancelled?

[Ahzuz]

ROFLMAO :lol:


Don't laugh.

































:D

[k288]

Well now awaiting the cancellation emails, can still be okay, they only took an hour to correct it. Maybe they will honour the prices and orders taht went trough,

Damn, hope the 6 or 7 games I put through are fine.... Can they not honor the orders after confirmation emails are sent out??

[itrocks4u]

Description

Gran Turismo 5 Prologue - PS3 Qty 1
Unit Price $40.99

Manufacturer Part# 98158
Dell Part# A1521322

TOTAL: $40.99

Blah I almost went through ordering it.

Now I know how RFD works... It's best to order first and think later!

:cry:

Until next time...

[popo]

deal dead got 2 ds3 controllers and gt5p hope they honour price =D

[lg777]

I was getting the reduced prices, went to checkout out with the discounted prices and voila, prices went back to normal.

Looks like they were scrambling to fix the prices on the website.

Prices now are updated.

[danzerino]

CAn i still PM if when I printed it says 32.99?

[sungfra]

Wow, early birds do get all the worms. Deal is over now.

[nite4evr]

dead

[thechampion116]

3 orders all went through within 20 minutes of each other.

all orders are listed as 'in production' atm

[cfedu]

Mine went from $50 to $190, I did not realize they updated my cart halfway through my order. Now I have to cancel.

[moloc]

Got a few PC accessories before it went dead. Thanks OP
16 gb usb flash drive 20
wired xbox controller 10
batman for the PC 20

[Moreirinho]

If the orders all still go through, that's pretty lucky

I can't believe I missed this by just a couple hours though:mad: If only i would have gotten out of bed when I woke up instead of going back to sleep

[kennyt18]

For all you sociopaths on RFD, this is what you do.

You print out your email confirmation showing the discount and then you go and PM at BB/FS/Staples even though you know full well that:

1) it's a price error
2) the promo is no longer available so the PM does not qualify.

What you're counting on is that the CSR doesn't care enough to verify the price at Dell.ca

Since I'm not a sociopath (like some of you guys on RFD), I won't be ripping off BB/FS/Staples.

[coldpower27]

Let's hope they honor this though I ain't holding my breath.

[Peanutbutterjellytime]

Pricing errors are the reason I love RFDs :evil:

[thehandofchaos]

yup its dead, got my 360 wireless controller with charger and the logitech mx300 wireless combo set all ordered and processed went back for more (damn rfd :P) and then it was all gone, luckily my order got through tho. so far anyhow.

[DBOi]

Wow, early birds do get all the worms. Deal is over now.
only if they don't get canned

[porkepik]

yep back to shoveling earth from my entry to extend my driveway, it will be more worthwhile than waiting here to see if it gets cancelled...

[Anonymous_]

**** i had it in the cart and ready to order

i was debating whether to buy it or not, and the prices go up

[mahjongmaniac]

Might still be working in the west.

Ordered FableII and GTAIV for $44.08 all in.

blah... i forgot about those :\

[dux]

I kind of hope it gets cancelled... ordered over $100 of stuff I don't "need" lol

1 red wireless 360 controller with charge and play kit
1 wired 360 controller
1 GTA IV
1 Fifa 09
1 year subscription for Live!

[jonkaho]

hope my stuff comes in!

[snider]

Darn it, I missed out on the XBOX controllers, only got my hands on 2 pack of verbatim 100 packs for $10 each, hope they honour it.

[DBOi]

**** i had it in the cart and ready to order

i was debating whether to buy it or not, and the prices go up

me too, I even had the CC in my hand asking if I really wanted to get my butt whipped in SFIV

[SKYMTL]

Wow, early birds do get all the worms. Deal is over now.

We will see who gets their orders canned and who doesn't as my co worker ordered about $500 worth of stuff and already got a cancelation email.

[Ahzuz]

i was debating whether to buy it or not, and the prices go up

One thing you must learn with price errors is "buy now, think later"

welcome to rfd, son.

[ravage]

Nothing to see here... Let's get back to work now.

[Menben]

over i think just checked my cart and prices reverted:(

[chandans]

FAAAACKKKK It showed up with the $32 off in my cart by the time i checked out and was tryan pay, (forgot the pw to my visa) the prices went back to the original price. FML!

Total as i was checking out $88, total once card went thru $212...FAIL!

[thechampion116]

now that the deal is dead.

Will they just charge full price if they decide to honour the deals? or does it get cancelled instead?

Never ordered from Dell.

Does anybody know what courier they use to ship? If its C.Post, I'll have to have someone at home all the time in order to receive the packages otherwise its left at the front door for anyone to take.

[ceraf]

prices changed as i was checking out...oh well, money saved. =)

[coldpower27]

me too, I even had the CC in my hand asking if I really wanted to get my butt whipped in SFIV

SF IV isn't as much of a big deal at it's 39.99 regular price at BBV. Your looking at only $6 more discount. Less if you try to PM with BB/FS

[Shoua]

just entering in my cc info and as soon as the page refreshed it changed from $78 to $148!!

[Ahzuz]

No cancellation emails on any of my 8 orders so far...

[Deadlock91]

aww deal dead now lol sent order like 5 min before hopefully goes through:lol: got controller and xbox live card

[Yololo67]

FAAAACKKKK It showed up with the $32 off in my cart by the time i checked out and was tryan pay, (forgot the pw to my visa) the prices went back to the original price. FML!

Ditto. Had some nice RAM picked out too. I forgot my Dell password. Next time I will just check out as a guest. Nuts.

[hesho]

No cancellation emails on any of my 8 orders so far...

good god man!! Smart though.

[porkepik]

now that the deal is dead.

Will they just charge full price if they decide to honour the deals? or does it get cancelled instead?

Never ordered from Dell.

Does anybody know what courier they use to ship? If its C.Post, I'll have to have someone at home all the time in order to receive the packages otherwise its left at the front door for anyone to take.

In quebec they use purolator, they never left at package at my house, have to get it at their warehouse all the time. I don't think they can change the price without your consent. They can cancel tough.

[canabal]

Just PM'd at FS, went through without a hitch.

[towhytea]

I wonder if quebecers willl get the stuff because they seem to get lucky with price errors because of a law they have.

[mahjongmaniac]

This thread should be stickied forever and put in the Internet books for the most real cash spent per post.

This is ****ing epic.

agreed LOL

i think this is the most orders i've placed in a couple hrs :-0

[johnnyblayze]

succesful PM at best buy heartland around 10:45

got Resident Evil 5 (PS3) for $29.29 (+tax)
and Killzone 2 for $35.79 (+tax)

just showed the cashier the printouts and really had no questions asked.

[SKIDS]

Christmas in August is now over!

[Sheex]

well that was fun :lol: just wish i got in on the 360 wired controller and xbox live :(

[SMH]

Went to BB and the price was fixed while I was there, so didn't get anything. Hope the stuff ships. Good change since I'm in Quebec.

[Ahzuz]

just got the confirmation email for my 8th order... so far so good here.

[Jouvert]

prices changed as i was checking out...oh well, money saved. =)

Ditto. I had about $158 in games/accessories ordered. Then during the check-out process the amount I was going to be charged changed to $374.98. Oh well, Dell probably saved me some money on things I wouldn't have normally bought.

[jonnnny]

Got confirmations for 2 orders just now... fingers crossed.

[Nierdal]

I'm pretty sure it won't work, but still, it was really fun.

Placed two orders, and I was on my third when they fixed everything. Crap no Rayman for me :)


I kinda hope it won't work because my gf won't be happy if I get all theses games that I didn't needed. :)

[godshoot]

dammmmmm missed it, i just woke up =(. Somebody is gonna get hurt today, somebody....

[chandans]

agreed LOL

i think this is the most orders i've placed in a couple hrs :-0

damn u all >:(

[grape]

Nothing to see here... Let's get back to work now.

wut work. its civic holiday

[mercury4]

so much for "cheap" christmas shopping!

[Ahzuz]

Anyone else agrees that black friday is greatly overrated when you compare this to it ? We had sick deals and nobody died !

[Sprite_TM]

now the waiting game begins!!!
we have qualified for RED HOT DEALS savings!

[kennyt18]

I'm not taking any chance on this one being cancelled. I've got my print-out and am heading over to Best Buy for a price match.

Also, you can easily tell that the site is .ca as the prices of the new games (Killzone 2 @ $69.99) are quite a bit higher than the US prices.

Let us know if your PM succeeds at which store...thanks..

[Ahzuz]

wut work. its civic holiday

im at work here.. no holiday in québec.

[limpid]

I am 6/6 so far.

Don't let me down, Dell. Please.

[terribly]

wut work. its civic holiday

Some of us work on government mandated holidays so that we can then bank it and take it when we decide to take it ;)

[ZenOps]

Got my confirm and acknowledge, yay!

[the_fm]

Anyone else agrees that black friday is greatly overrated when you compare this to it ? We had sick deals and nobody died !

well, advertised vs unadvertised. kinda not fair :razz:

[mahjongmaniac]

CAn i still PM if when I printed it says 32.99?

you're kidding right?

-----


Wow, early birds do get all the worms. Deal is over now.

wish i woke up an hr earlier... damn, i'm still itching that i should've bought other things before my other orders :P

[sjweyman]

Just PM'd at FS, went through without a hitch.

Don't commit fraud people. You knew it was a price error. Hoping dell will pay for their mistake is ok. Making another retailer pay for it is not! These actions make valid PMs harder to get as well.

[SMH]

im at work here.. no holiday in québec.

I'm @ work too, it's the only reason I even saw the deal today.

[Shinjieva01]

got my confirmation email. if they honor even one of my purchases il be a happy dude.

http://img229.imageshack.us/img229/3689/dellorderu.jpg

(not shown is GT5 prologue which I picked up for $10.16 after taxes.

thanks OP and thanks Belfour for giving me a wake up call this morning=)

[ji_howa]

nothing cancelled yet... I'm curious about which items the sale was originally intended for and how they can make a mistake like that.

[eyesonme]

When we have such a "universal" deal, you either standby ("deal" will be canceled ifthey don't honor), or grab them as fast as you can, don't ask, don't check reviews. I got two separate orders, when try to merge 3rd, 4th order together, bing! DEAD!
There is a big chance that the order won't go through, but it is fun. when you see things getting so cheap, you feel happy, don't you? Don't let dell frustrate you if canceled.
This price error happened twice recently. Once in Taiwan, second time in China. The discount even bigger. Image you have a 50$ brand new laptop!:lol::lol::lol:
I also could image now the dell manager would be so pissed off and csrs are being busy for a while.

[Ahzuz]

I'm @ work too, it's the only reason I even saw the deal today.

same, i hardly browse RFD @ home

[KennethToronto]

Got my confirm and acknowledge, yay!

Despite the "confirm", it can still be canceled without notice.

[SMH]

Despite the "confirm", it can still be canceled without notice.

This is true and happens often.

[SKIDS]

Don't commit fraud people. You knew it was a price error. Hoping dell will pay for their mistake is ok. Making another retailer pay for it is not! These actions make valid PMs harder to get as well.

»Are you sure he "knew" it was a pricing error? Br careful of making false accusations.

If I saw these deals at Dell and didn't know better, I may have looked for a PM elsewhere too.

[mahjongmaniac]

One thing you must learn with price errors is "buy now, think later"

welcome to rfd, son.

this needs to be added to the RFD banner at the top of the RFD homepg lol :D

impulse purchasing FTW

[ZenOps]

Despite the "confirm", it can still be canceled without notice.

Well see. They honored the $4 each for Xbox360 for Perfect Dark Zero and Viva Pinata for me last year.

[cmr140]

I'm @ work too, it's the only reason I even saw the deal today.

same here lol, or else Id be sleeping in right now hahah. Pays to wake up early...

[belfour]

thanks OP and thanks Belfour for giving me a wake up call this morning=)

Np.

Dell usually honours price errors in the past... but this was a bit crazy. :D

[terribly]

Despite the "confirm", it can still be canceled without notice.

Yeah, check the print in your confirmation email. Says right there they can be canceled without notice.

If I were a Dell exec, I'd have some sort of warning system setup. For example, if there are more than 20 posts in 5 minutes in threads on RFD with Dell in the title, a red phone should ring somewhere alerting them that there's probably a pricing error. ;)

Either that, or if there's suddenly a 100% increase in orders originating from redflagdeals, have the same phone ring ;D

[mahjongmaniac]

FAAAACKKKK It showed up with the $32 off in my cart by the time i checked out and was tryan pay, (forgot the pw to my visa) the prices went back to the original price. FML!

Total as i was checking out $88, total once card went thru $212...FAIL!

^that's why it's a good idea to use MC or Amex... none of that "verified by visa" crap that'll delay your ordering process (esp. if you don't remember your p/w)

you esp. don't wanna use visa to pay when there are price errors =P

[Conch]

My confirmation email has an order number and ship date. Im hoping Dell will honour this! Whoever screwed up on their end is getting ripped a new one and being escorted out of the building.

Item Description Unit Price Quantity Total Price



LittleBigPlanet - PS3 $65.99 1 $65.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $96.00



Wii Sports Resort with Motion Plus $59.99 1 $59.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $96.00



PS3 DualShock 3 Wireless Controller for Playstation 3 $55.99 1 $55.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $96.00
Subtotal: $85.97
Shipping and Handling: $0.00

PST: $6.85
GST/HST: $4.27
Total: $97.15

Cmon Dell honour this! If you can honour a $500 Vostro 1320 deal this is peanuts:lol: RFD Effect and I was going to sleep in :lol:

[SMH]

Don't commit fraud people. You knew it was a price error. Hoping dell will pay for their mistake is ok. Making another retailer pay for it is not! These actions make valid PMs harder to get as well.

I tried to PM too. How the hell do I know if it's a price error if Dell couldn't figure it out either. Now that it's fixed I guess we know. Get you head out of your ass.

[TruE SkiLLS]

guys, you should go back to dell site and check orders.

mine disappeared without notice.

[Nierdal]

Np.

Dell usually honours price errors in the past... but this was a bit crazy. :D

It's kinda their mistake. I work in an IT problems management department and 1 hour to fix such a huge mistake is not normal.

I mean, they got a huge influx of people buying large quantities of games. It should have waived a flag much sooner.

The problem right now is that they are kinda screwed. IMO, they won't ship because if would cost them tons of money. But this will piss off their customers, and could be a legal problem (not sure here).

[mahjongmaniac]

Christmas in August is now over!

as some would like to say, on RFD it's like "xmas shopping everyday of the yr!" :lol: :lol: :lol:

-------


just got the confirmation email for my 8th order... so far so good here.

order conf. email doesn't mean jack...
report back when you rec'v the order shipped email ;)


Anyone else agrees that black friday is greatly overrated when you compare this to it ?

agreed XD


We had sick deals and nobody died !

heh, you're ref'ing to the WM black friday fiasco trampling ppl story ? ;0

[cmge]

deal is dead... its back to normal

[the_fm]

It's kinda their mistake. I work in an IT problems management department and 1 hour to fix such a huge mistake is not normal.

I mean, they got a huge influx of people buying large quantities of games. It should have waived a flag much sooner.

The problem right now is that they are kinda screwed. IMO, they won't ship because if would cost them tons of money. But this will piss off their customers, and could be a legal problem (not sure here).

an hour is not normal? tell that to my ex-employer. the system was wonky and it took almost 4 hours to be fixed. 4 hours doing nothing at work :lol:

[msb45]

Successfully pricematched at BB for
LBP
GH smash hits
linsys router

AFTER the deal went dead and the website changed back.

Woot

[Ahzuz]

NEWS ALERT
Link (http://tinyurl.com/dell-price-error-new-alert)

According to this insider report, it seems it was all just a silly prank played by one of the workers who happens to be an RFD'er and ended up to getting stuck working the holiday shift.
Oh well, maybe next time.


:lol:
BTW, Its best to just buy everything u want, even if its not on sale, since rfd has a way of making up for it, u'll always get ur $ back in the end...well at least I did.
:lol:


dont click.



deal is dead... its back to normal

holy batman, just woke up eh ?

[ceraf]

lol i just got rickrolled



funny thing was, i heard the song yesterday at a restaurant....i doubt anyone else there knew what was going on.

[SMH]

Successfully pricematched at BB for
LBP
GH smash hits
linsys router

AFTER the deal went dead and the website changed back.

Woot

Watch out sjweyman might come and get you.

[canabal]

Don't commit fraud people. You knew it was a price error. Hoping dell will pay for their mistake is ok. Making another retailer pay for it is not! These actions make valid PMs harder to get as well.


»Are you sure he "knew" it was a pricing error? Br careful of making false accusations.

If I saw these deals at Dell and didn't know better, I may have looked for a PM elsewhere too.


I tried to PM too. How the hell do I know if it's a price error if Dell couldn't figure it out either. Now that it's fixed I guess we know. Get you head out of your ass.


Thanks SMH & SKIDS.

I did not know it was a price error... how am I supposed to. It was a great deal and I wanted the games now so I went and grabbed them.

[Midknight Storm]

so they only accept visa, no debit cards or paypal, just visa?

Someone let me know if this is PM-able, I'll get 2 and use this as my 4th for the xbox 360

[the_fm]

so they only accept visa, no debit cards or paypal, just visa?

Someone let me know if this is PM-able, I'll get 2 and use this as my 4th for the xbox 360

they take paypal but you need a credit card.
there's a workaround though if you go through the small and medium business. you get the purchase order/cheque payment option. the only thing is you might not get the deals sometimes

[TruE SkiLLS]

so they only accept visa, no debit cards or paypal, just visa?

Someone let me know if this is PM-able, I'll get 2 and use this as my 4th for the xbox 360

dude read thread, it was dead like 45 mins ago.

[Pensador]

I was lucky to place my order. I will keep my fingers crossed now:

http://img512.imageshack.us/img512/6845/dellorder.th.png (http://img512.imageshack.us/i/dellorder.png/)

[DoubleStop]

They take paypal. I used it to make my order and it took it from the existing balance

[Shinjieva01]

dude read thread, it was dead like 45 mins ago.

lol

i paid my items with paypal... i think ive had more success that way than when paying with CC .. last time i used CC, my order screwed up and had to call CSR to fix it... never had a problem with paypal.

[mahjongmaniac]

When we have such a "universal" deal, you either standby ("deal" will be canceled ifthey don't honor), or grab them as fast as you can, don't ask, don't check reviews. I got two separate orders, when try to merge 3rd, 4th order together, bing! DEAD!

order 1st, think later.

no time to "look around"

i just checked the RFD pg of Dell price error threads and if i was interested, just did a SKU check and ordered.

more items interested? just make another order =P



There is a big chance that the order won't go through, but it is fun. when you see things getting so cheap, you feel happy, don't you? Don't let dell frustrate you if canceled.

you feel happy and sad at the same time actually... b/c you're gonna go broke if orders go through XD



This price error happened twice recently. Once in Taiwan, second time in China. The discount even bigger. Image you have a 50$ brand new laptop!:lol::lol::lol:

lol wow... really?

$50 laptop would be a crazy deal

[ceraf]

so...who's gonna get fired from Dell today? lol

[vinnie1990]

how long did this deal even last for? I saw it this morning, added items to cart and poof, gone.

how sad =[

[mahjongmaniac]

Well see. They honored the $4 each for Xbox360 for Perfect Dark Zero and Viva Pinata for me last year.

that was a small error compared to this one... $32 off a whole whack of products

at the time it was $4, those were somewhat old games. doesn't seem like much of a loss when elsewhere is selling for $15-20 reg. price

[Sabr1y0]

how long did this deal even last for? I saw it this morning, added items to cart and poof, gone.

how sad =[

same thing happened to me :(

I think it lasted around 1 hour

[the_fm]

no cancellation so far on my side

[Sprite_TM]

dude they will hire 4000 more indians at a rate of 30 cents / hour for tomorrow only, no big deal.

lol

[TruE SkiLLS]

even i know its dead, heres what i ordered:

http://img329.imageshack.us/img329/4729/picture1l.png

i know i love batman =P

[SKYMTL]

Don't commit fraud people. You knew it was a price error. Hoping dell will pay for their mistake is ok. Making another retailer pay for it is not! These actions make valid PMs harder to get as well.


Excuse me? How is it fraud? It was a valid price at the time and it is up to the store you PM it at to confirm if the price is still valid or not. If they choose not to confirm, that is their CHOICE since they are not obligated to price match.

[SMH]

no cancellation so far on my side

My Orders are fine right now.

[Dark_fantom]

Did you buy GT5 prologue? If yes, you got pwned :D

Why?

[SMH]

Excuse me? How is it fraud? It was a valid price at the time and it is up to the store you PM it at to confirm if the price is still valid or not. If they choose not to confirm, that is their CHOICE since they are not obligated to price match.

Ya I have no idea; maybe he can enlighten us with more of his words of wisdom.

[BeerBro]

Why?

because theres been lots of rumors already of the full GT5 game coming out this holiday 09

http://www.gtplanet.net/you-will-like-gran-turismo-5s-release-date/

[Ahzuz]

no cancelations yet on any of my orders... dell usually ships pretty fast so we'll know if someone has anything shipped we're in for real.

[Shinjieva01]

because theres been lots of rumors already of the full GT5 game coming out this holiday 09

http://www.gtplanet.net/you-will-like-gran-turismo-5s-release-date/

if you think he got pwned, think again
currently GT5 prologue has a trade in value of $13 at ebgames.

[Duuuuude]

Don't commit fraud people. You knew it was a price error. Hoping dell will pay for their mistake is ok. Making another retailer pay for it is not! These actions make valid PMs harder to get as well.

Agreed. At least for anyone PM'ing AFTER knowing it is a price errors were re-adjusted is pretty shameless. I don't know if it's fraud, but definitely for those with lower moral standards.

Don't get me wrong though, I would have made an order while the "real" deal was still in play. Definitely an epic thread!

[Lone_Prodigy]

Anyone else agrees that black friday is greatly overrated when you compare this to it ? We had sick deals and nobody died !

Black Friday had stock.


Thanks SMH & SKIDS.

I did not know it was a price error... how am I supposed to. It was a great deal and I wanted the games now so I went and grabbed them.

Don't act ignorant: it just makes you look dumb. It was a "great deal"? Unadvertised, Monday morning on a holiday and Dell just "decided" to slash the prices on most of their best-sellers, most of which will rarely dip below MSRP for months or even years? It was a price error, showing FS/BB a printout is almost like Photoshopping it.


agreed LOL

i think this is the most orders i've placed in a couple hrs :-0

This is why the deal will be ruined for almost everyone: is there any need to place 3+ orders? I bet Dell will be swamped with thousands of orders tomorrow morning, which will probably result in a "select all -> cancel".

[Nelson Muntz]

i had a screenshot of the sale price in my cart. and within a few minutes, it shot up to an extra $64.

decided to chat online with the CSR. that was stressful. talked to her for 30 minutes. 10 minutes of silence when I asked her if she could honour it. she said no, it was a one day offer. It said it ends August 4th. It's not August 4th! and then she tells me it wasn't in stock at that price. Then I told her it's out of stock when it was on sale, but you magically had stock after you jacked up the price. She kept repeating that it was a one day sale.

[CastIronStove]

Excuse me? How is it fraud? It was a valid price at the time and it is up to the store you PM it at to confirm if the price is still valid or not. If they choose not to confirm, that is their CHOICE since they are not obligated to price match.

From http://www.canadianlawsite.ca/fraud.htm:

Fraud:
Deceitful conduct designed to manipulate another person to give something of value by:

lying,
by repeating something that is or ought to have been known by the fraudulent party as false or suspect or
by concealing a fact from the other party which may have saved that party from being cheated.

[Metninja]

I personally don't mind if all the ********* opportunists on this site get their multiple orders cancelled. It's one thing to order a couple of items, totally different to buy 500 blank dvd's and a ton of games. I think there's a good chance I'll get mine since quebec has consumer protection.

[bimmas]

FS is opened, I got it pmed at FS for $10.39...:D

[kennyt18]

Excuse me? How is it fraud? It was a valid price at the time and it is up to the store you PM it at to confirm if the price is still valid or not. If they choose not to confirm, that is their CHOICE since they are not obligated to price match.



Ya I have no idea; maybe he can enlighten us with more of his words of wisdom.

http://www.redflagdeals.com/forums/showthread.php?p=7883346
http://www.financialpost.com/personal-finance/story.html?id=1071205

You guys are trying to PM when you know for a fact that the PM does not qualify. You are hoping the CSR does not care enough to check with Dell and will authorize the PM.

I think we should switch the slogan on RFD:
Old Slogan: "Canada's Bargain Hunting Community"
New Slogan: "Breeding Ground for Sociopaths"

[akt921]

Dell should really hire someone to check RFD regularly to reduce their losses>:D

[Ahzuz]

I personally don't mind if all the ********* opportunists on this site get their multiple orders cancelled. It's one thing to order a couple of items, totally different to buy 500 blank dvd's and a ton of games. I think there's a good chance I'll get mine since quebec has consumer protection.

agreed

i made different orders but with only 1 item of each thing on sale... not 100 dvd spindles.

[Kuro]

I personally don't mind if all the ********* opportunists on this site get their multiple orders cancelled. It's one thing to order a couple of items, totally different to buy 500 blank dvd's and a ton of games. I think there's a good chance I'll get mine since quebec has consumer protection.

Prices and Promotional Offers are subject to error and change or cancellation without notice. Promotional Offers are time limited and cannot be combined unless otherwise specifically advertised as combinable. Please see Dell's advertisements for full Promotional Offer details.

[Nelson Muntz]

FS is opened, I got it pmed at FS for $10.39...:D

so you brought in a printout of the "sale price"? they don't call Dell?

[da_hool]

Hmm... I ordered Street Fighter IV Xbox 360 but it's showing up as a different description on my confirmation email.

A2439752 DELL ONLY SCEA RESISTANCE RETRIBUTION PS 1 $30.68

The item number A2439752 matches but what's up with the description? Anyone else get the same?

[Metninja]

Prices and Promotional Offers are subject to error and change or cancellation without notice. Promotional Offers are time limited and cannot be combined unless otherwise specifically advertised as combinable. Please see Dell's advertisements for full Promotional Offer details.In any other province I would agree that the above covers their asses pretty well, but the 70$ ipod touch i got from bb.ca says qc residents don't have to pay it much concern. I think everyone's chances are pretty good long as their orders are reasonable, and not blatantly exploitative in nature.

[cmge]

holy batman, just woke up eh ?
:lol: yeah.. too bad too... altho having a day off is always nice..

[Luckyinfil]

my plantronics gamecon headset just shipped :)

[bimmas]

I brought the printout to futureshop, but the CSR checked online anyway, and pm'ed it

You can't say it's fraud, it's dell's fault if it happens to be a mistake(allbeit a consistent one in this case), and I went through all the proper channels at FS and it went through...

[porkepik]

my plantronics gamecon headset just shipped :)

Is this the first confirmed shipped item?

[Luckyinfil]

damn my 2 keyboard mice and webcams got cancelled

[Lone_Prodigy]

I brought the printout to futureshop, but the CSR checked online anyway, and pm'ed it

You can't say it's fraud, it's dell's fault if it happens to be a mistake(allbeit a consistent one in this case), and I went through all the proper channels at FS and it went through...

It's not fraud, it's WM's fault for being so clueless about that game I returned without a receipt. It's their fault for not checking the serial numbers of that broken used console I put into an XBOX 360 box and tried to return.

[Sheed30]

damn my 2 keyboard mice and webcams got cancelled

That's not a good sign...:( My Verbatim DVD's order hasn't been canceled yet but expecting the email soon after reading that your order got canceled..It was worth a shot anyhow...:)

[Ahzuz]

did you get an email or something for your cancellation ?

nothing here yet.

[Sprite_TM]

whoa, that is fast


my plantronics gamecon headset just shipped :)

[CastIronStove]

I brought the printout to futureshop, but the CSR checked online anyway, and pm'ed it

You can't say it's fraud, it's dell's fault if it happens to be a mistake(allbeit a consistent one in this case), and I went through all the proper channels at FS and it went through...

Are you, in all seriousness, claiming that knowingly misrepresenting the price of something in order to abuse a store policy is perfectly reasonable since you went through the proper channels?

[Luckyinfil]

Are you, in all seriousness, claiming that knowingly misrepresenting the price of something in order to abuse a store policy is perfectly reasonable since you went through the proper channels?

It's technically not fraud. Unethical yes, but fraud no. There was no way he was 100% sure it was a pricing error. IE: if the logitech z5500 speakers went for 199 which appeared to be pricing error at the time but wasn't.

[SMH]

http://www.redflagdeals.com/forums/showthread.php?p=7883346
http://www.financialpost.com/personal-finance/story.html?id=1071205

You guys are trying to PM when you know for a fact that the PM does not qualify. You are hoping the CSR does not care enough to check with Dell and will authorize the PM.

I think we should switch the slogan on RFD:
Old Slogan: "Canada's Bargain Hunting Community"
New Slogan: "Breeding Ground for Sociopaths"

I hope you are not talking about me because I tried and failed before I knew it was a price error, but if you don't understand that you need to finish High school or go back again.

[bimmas]

Are you, in all seriousness, claiming that knowingly misrepresenting the price of something in order to abuse a store policy is perfectly reasonable since you went through the proper channels?

No, that is not what i'm saying,
Let me make it perfectly clear to you:
When i saw the price i thought it was a legitimate deal, so i thought i could get a better one by going to FS and get them to PM it, as simple as that...

[fluidmax]

2 of my big orders (over 100$) just got canceled, well we will see what happens to the smaller orders...

[SKYMTL]

http://www.redflagdeals.com/forums/showthread.php?p=7883346
http://www.financialpost.com/personal-finance/story.html?id=1071205

You guys are trying to PM when you know for a fact that the PM does not qualify. You are hoping the CSR does not care enough to check with Dell and will authorize the PM.

BS. There were plenty of us I am sure that were at our local price matching hot spot before the Dell deal went tits up. My store actually brought up the Dell.ca site right in front of me to check the price and it was still the sale price. Hence I got a price match.

You really should take a step back as you are looping everyone into the same category.

[Sheed30]

2 of my big orders (over 100$) just got canceled, well we will see what happens to the smaller orders...

Did you receive emails from dell with the canceled order notice?

[mahjongmaniac]

Don't act ignorant: it just makes you look dumb. It was a "great deal"? Unadvertised, Monday morning on a holiday and Dell just "decided" to slash the prices on most of their best-sellers, most of which will rarely dip below MSRP for months or even years? It was a price error, showing FS/BB a printout is almost like Photoshopping it.

for those RFDers that actually brought printouts, it'll look even more so the case when the mgr looks at the printout and compares to what he sees online....


This is why the deal will be ruined for almost everyone: is there any need to place 3+ orders? I bet Dell will be swamped with thousands of orders tomorrow morning, which will probably result in a "select all -> cancel".

i had multiple orders, but none of them were for the same item.
the only item that i ordered 2X for were the Wii remotes. that's it

don't get me wrong, but there are those b******s out there that prbly ordered 5 or more
i still remember that eneloop free battery Dell deal and there was some @$$ who claimed to have ordered 50 O_O... and honestly i was shocked Dell honoured the free item deal... not to mention free s/h :-0

[wixzard]

for those RFDers that actually brought printouts, it'll look even more so the case when the mgr looks at the printout and compares to what he sees online....



i had multiple orders, but none of them were for the same item.
the only item that i ordered 2X for were the Wii remotes. that's it

don't get me wrong, but there are those b******s out there that prbly ordered 5 or more
i still remember that eneloop free battery Dell deal and there was some @$$ who claimed to have ordered 50 O_O... and honestly i was shocked Dell honoured the free item deal... not to mention free s/h :-0

They're is a guy in the topic that claims having bought 12 PS3 controllers on 3 different credit cards....

[aznpride]

3/5 my five orders are in production so looks like i'll be getting at least 3 orders fulfilled :D

[djblue]

So by living in Quebec, they cant cancell my order since we have consumer rights.... right:confused:

[wixzard]

I had 2 orders and both are in production, but i'm not sure that means something....

[Memles]

Did you receive emails from dell with the canceled order notice?

My three orders (which were not duplicates, but rather me being indecisive about what I wanted to get for myself) were canceled without any email notice.

[mahjongmaniac]

You can't say it's fraud, it's dell's fault if it happens to be a mistake(allbeit a consistent one in this case), and I went through all the proper channels at FS and it went through...

if you're fully aware of the price mistake and you still intend to go PM it at FS/BB, i don't see how that's diff. then returning a product w/o receipt to WM when you know you didn't buy it there in the 1st place....

[SKYMTL]

So by living in Quebec, they cant cancell my order since we have consumer rights.... right:confused:

The consumer rights laws here state that a ticketed price must be honored unless a retraction has been publically issued (ie: in a newspaper, etc.). However, I am not sure if that law extends to out of province or online retailers.

[nightwalker]

my orders disappeared from "My Orders" :(

I've PM'ed Futureshop.ca by phone in the morning and the rep said it went through...hopefully they will still honour it!

[wixzard]

The consumer rights laws here state that a ticketed price must be honored unless a retraction has been publically issued (ie: in a newspaper, etc.). However, I am not sure if that law extends to out of province or online retailers.

I bought a 32 gigs Ipod Touch on bestbuy.ca when they're was a price error and they honored it. But best buy got stores in quebec, not Dell. I think they might be able to get out of it since they are not physically in quebec.

[g man]

Ordered a mounting bracket for a cellphone and the Philips DVD player w/ USB on my CT Mastercard, immediately received conf. emails for both. My account page says both orders are "in production" with a shipping date of 12/08/2009.

The other order was the 16 gig Kingston USB drive, I used Paypal (this was before realizing there was a pricing error happening) and it is not showing up in my order history, plus I have no conf. message yet. Weird.

The DVD player page says Temporarily Out Of Stock. Please call sales number at the top of this page for assistance.... might actually be a good thing -- slide right under the radar. :)

[bimmas]

if you're fully aware of the price mistake and you still intend to go PM it at FS/BB, i don't see how that's diff. then returning a product w/o receipt to WM when you know you didn't buy it there in the 1st place....

Unlike many RFDer's i'm not a mind reader or clairvoyant, i see a deal i take it at face value, unless it's completely out there, this to me seemed reasonable to me. As for being "fully aware" as you put it no one is that is an illusion...

[SKYMTL]

if you're fully aware of the price mistake and you still intend to go PM it at FS/BB, i don't see how that's diff. then returning a product w/o receipt to WM when you know you didn't buy it there in the 1st place....

Some things are obviously price errors but at the same time, many of the game prices in this sale have happened before at other retailers. LBP was $40 a few weeks ago at Best Buy, PS3 controllers were on for $35 at the Sony Liquidation stores, Resistence 2 went for $30 @ WM, InFamous was $30 @ BB and the list goes on.

In all reality, there was no way to tell whether this particular sale was a price error or an actual sale.

[Nierdal]

my orders disappeared from "My Orders" :(

I've PM'ed Futureshop.ca by phone in the morning and the rep said it went through...hopefully they will still honour it!

By curiosity, did you have multiple occurrences of the same item in your order? Or anything suspicious?

[Pensador]

My order is under production as well.


Estimated Delivery Date: 8/18/2009

You think it can still get cancelled?

[mahjongmaniac]

The consumer rights laws here state that a ticketed price must be honored unless a retraction has been publically issued (ie: in a newspaper, etc.). However, I am not sure if that law extends to out of province or online retailers.

well, i remember the BB 32GB and 8GB ipod touch BB.ca price errors and many MTLers were able to get the error honoured in their favour
pretty much everyone else outside of BB were SOL and had orders cancelled (but recv'd the DD codes as consolation)

[CastIronStove]

No, that is not what i'm saying,
Let me make it perfectly clear to you:
When i saw the price i thought it was a legitimate deal, so i thought i could get a better one by going to FS and get them to PM it, as simple as that...

Oh, I see.

But now that you know it was a pricing error you're going to go right back to FS and return it, right?

[mahjongmaniac]

Some things are obviously price errors but at the same time, many of the game prices in this sale have happened before at other retailers. LBP was $40 a few weeks ago at Best Buy, PS3 controllers were on for $35 at the Sony Liquidation stores, Resistence 2 went for $30 @ WM, InFamous was $30 @ BB and the list goes on.

In all reality, there was no way to tell whether this particular sale was a price error or an actual sale.

fair enough.

initially when i saw the Dell RAM on sale for $10 (1st thread i saw before others), i actually thought it was a normal sale too.
but it became pretty obvious when you saw a whole whack of items that had a $32 IR

[fluidmax]

I recall from the news a while ago that the branch in Taiwan made some stupid pricing error on their monitors, and they were sold for $15 each or something, and the court eventually ordered Dell to ship these monitors at that price. We should just sue Dell together should they not honor this discount :D :D :D

what you forgot to mention is Dell refuse to ship those monitors/laptop even after the goverment's recommendation (Dell was never "Ordered" by the court to ship anything).

Dell will never ship out those Monitors for 15$ a piece, the total price error order in this particular Taiwan incident is over 40000 Monitors.

[nightwalker]

By curiosity, did you have multiple occurrences of the same item in your order? Or anything suspicious?

I only ordered one Wii Fit

[bimmas]

Oh, I see.

But now that you know it was a pricing error you're going to go right back to FS and return it, right?


So basically i have to pay for dell's mistake, yes?

[coldpower27]

Some things are obviously price errors but at the same time, many of the game prices in this sale have happened before at other retailers. LBP was $40 a few weeks ago at Best Buy, PS3 controllers were on for $35 at the Sony Liquidation stores, Resistence 2 went for $30 @ WM, InFamous was $30 @ BB and the list goes on.

In all reality, there was no way to tell whether this particular sale was a price error or an actual sale.

Not to say you knew, but you don't find everything being $32 off a bit odd...to me that would raise some red flags that this was a glitch...

[Longobongo]

Dang, I knew I should have woken up earlier!

[fluidmax]

Did you receive emails from dell with the canceled order notice?

no, they just disappear from my orders page, 1 minute they were there and the next minute they are gone.

[djblue]

no, they just disappear from my orders page, 1 minute they were there and the next minute they are gone.

try calling and ask whats up with your order see what they say.

[CastIronStove]

So basically i have to pay for dell's mistake, yes?

Pay what, exactly? Inconvenience?

Are you saying that it's okay for Futureshop to pay for Dell's mistake?

[fluidmax]

try calling and ask whats up with your order see what they say.

I still have some smaller orders in production, I won't want to draw any attentions.


looks like the are doing it by the time order was submitted, those 2 big orders were the first 2 i put through.

[Sheed30]

no, they just disappear from my orders page, 1 minute they were there and the next minute they are gone.

My Verbatim order still shows in "my order" page yet...In wait and see mode now to see what happens..:lol:

[bimmas]

Pay what, exactly? Inconvenience?

Are you saying that it's okay for Futureshop to pay for Dell's mistake?

Listen, i went there in good faith believing that the price on the game is what it was, and yes gas does cost money, sir, and as for my time that is also valuable to me...

[ab20]

Ordered a pack of verbatims, no acknowledgement email, not even from paypal....:confused:

[mahjongmaniac]

Not to say you knew, but you don't find everything being $32 off a bit odd...to me that would raise some red flags that this was a glitch...

well, it wasn't quite "everything"... just LOTS of items w/ $32 IR =p

[Siefer999]

^that's why it's a good idea to use MC or Amex... none of that "verified by visa" crap that'll delay your ordering process (esp. if you don't remember your p/w)

you esp. don't wanna use visa to pay when there are price errors =P

mastercard now has a password system as well

[Shinjieva01]

Not to say you knew, but you don't find everything being $32 off a bit odd...to me that would raise some red flags that this was a glitch...

actually not everything was $32 off.
what I want to know is ... why the number 32? :confused:

[CastIronStove]

Listen, i went there in good faith believing that the price on the game is what it was, and yes gas does cost money, sir, and as for my time that is also valuable to me...

So the answer is yes. For you, it is okay for Futureshop to pay for Dell's mistake.

[mahjongmaniac]

mastercard now has a password system as well

didn't know that. must be new

i paid w/ amex for all my orders

------


actually not everything was $32 off.
what I want to know is ... why the number 32? :confused:

maybe it has sth to do w/ the number 23 (http://en.wikipedia.org/wiki/The_Number_23)

:lol:

j/k :D

[Siefer999]

actually not everything was $32 off.
what I want to know is ... why the number 32? :confused:

seemed like almost everything above 39.99 was discounted as long as it wasn't already previously discounted.

[coldpower27]

mastercard now has a password system as well

Yes luckily it isn't on all their MC, my CitiEnrich doesn't have it but the BMO does.

[Ahzuz]

I received a confirmation email for all my orders... I paid with Visa CC.

[coldpower27]

well, it wasn't quite "everything"... just LOTS of items w/ $32 IR =p


actually not everything was $32 off.
what I want to know is ... why the number 32? :confused:

Jeez, I just said everything for simplicity sake... :rolleyes:

But ok, to be more accurate, alot of different items were $32 off. That still doesn't change the nature that it was suspicious to begin with by much.

[bimmas]

So the answer is yes. For you, it is okay for Futureshop to pay for Dell's mistake.

I can see you're the kind of guy who likes going off into tangents, and putting words into peoples mouths and it just shows desperation...If you didn't catch what I said before about wasting my valuable time, a demonstration...I'm going to be the man here and end this waste of it...

[Lone_Prodigy]

Unlike many RFDer's i'm not a mind reader or clairvoyant, i see a deal i take it at face value, unless it's completely out there, this to me seemed reasonable to me. As for being "fully aware" as you put it no one is that is an illusion...

Reasonable? I already mentioned this in a previous post, but I'll re-iterate:

-early morning deal
-unadvertised
-holiday
-only certain items on sale
-$32 off, which should raise questions (why 32? Why so many different items on sale?)

Just admit you did your best to take advantage of a price error. To claim it a "reasonable" deal either means you're a horrible shopper or ignorant.

Oh, and in case anyone wanted to know why it's $32 off:

http://www1.ca.dell.com/content/topics/segtopic.aspx/hotdeals_redhot?c=ca&cs=cadhs1&l=en&s=dhs

That discount got applied to a bunch of other items.

[porkepik]

I still have some smaller orders in production, I won't want to draw any attentions.


looks like the are doing it by the time order was submitted, those 2 big orders were the first 2 i put through.

Do you know what the order numbers were? Just to see if there is a pattern there compared to my order numbers which are still in production and were there in production(the 2 big ones)

[johnnyblayze]

Dont think its considered fraud if we went to FS/BB and Pm'ed these games. Not our fault that Dell messed up. And why couldnt they have had a special sale anyway? It seemed legitimate enough.

[SMH]

Oh, and in case anyone wanted to know why it's $32 off:

http://www1.ca.dell.com/content/topics/segtopic.aspx/hotdeals_redhot?c=ca&cs=cadhs1&l=en&s=dhs

That discount got applied to a bunch of other items.

That could be a price error too. I wanted to buy it but thought I might be taking advantage of the error.

[Nierdal]

Do you know what the order numbers were? Just to see if there is a pattern there compared to my order numbers which are still in production and were there in production(the 2 big ones)

You'll draw attention anyway because of the 32$ rebate.

IMO, if there's a pattern is more related to your province/size of the order/your account history (if you order frequently from dell)

[porkepik]

If they look by province, size of the order,... that will take them a long time to sort this out (unless there is different rules depending on the province), I guess someone could do the canceling job in a couple of hours if they go by order numbers and time frame. 32$ rebate ...no okay check next one. Even some student could do that quite quickly

[SKYMTL]

Not to say you knew, but you don't find everything being $32 off a bit odd...to me that would raise some red flags that this was a glitch...

Not everything was $32 off though. I was originally browsing portable HDDs when I originally read this thread and did a quick search for Killzone 2. The HDDs weren't $32 off but KZ was. As some people have said, when you see a prices you love you can't afford to stand around. I was on my way to work anyways so I printed up the price and dropped by the store for a price match.

When it comes to things like this; if you hesitate and it turns out to be an actual sale that sells out, you regret it. I am sure that plenty of other BB and FS store managers approved the same PMs after looking at the Dell site. They were under the same impression many of us were: that this was a legitimate sale.

[CastIronStove]

I can see you're the kind of guy who likes going off into tangents, and putting words into peoples mouths and it just shows desperation...If you didn't catch what I said before about wasting my valuable time, a demonstration...I'm going to be the man here and end this waste of it...

If I understand what you're saying (and feel free to correct me if I'm wrong), drawing logical inferences is a sign of desperation and walking away from an argument you're losing is the manly thing to do.

Well, I apologize for wasting your valuable time by pointing out that you can make right some quasi-fraudulent actions on your part. Enjoy your video game.

[thehockeyguy]

from my account, i see Estimated Ship Date: 23/09/2009

[Pensador]

from my account, i see Estimated Ship Date: 23/09/2009

Wow, did you order a lot of things?

[porkepik]

For one of my orders I see 5/08 and the other one 18/08 we'll see, 5/08 is pretty soon, shoukd be sent by tomorrow if it passes trough

[Metninja]

Wow, did you order a lot of things?Mine is 04/11/2009. I'm guessing it's because I preordered batman arkam asylum, anyone got a similar ESD?

[the_fm]

from my account, i see Estimated Ship Date: 23/09/2009

i have November 18. i ordered at 10h20. and i chose cheque payment. i guess that changes everything

[exolstice]

No offense, but anyone who thought it was a real deal is either ********, mentally ill, or a liar. Okay, maybe that's too harsh, let's just say they have a complete lack of common sense. Actually, just reading the sheer number of posts of people who think their orders will still go through leads me to believe that maybe they're just hopeless optimists.

Am I the only person who looked at Dell's page, immediately dismissed the "deal" as a mistake that would most certainly not be honored, and then carried on with my day?

It just annoys me to have to wade through so many illegitimate deals, scams, pricing errors, and outright falsehoods, just to get to the real deals. Doesn't it annoy anyone else?

[Reggie T]

No offense, but anyone who thought it was a real deal is either ********, mentally ill, or a liar. Okay, maybe that's too harsh, let's just say they have a complete lack of common sense. Actually, just reading the sheer number of posts of people who think their orders will still go through leads me to believe that maybe they're just hopeless optimists.

Am I the only person who looked at Dell's page, immediately dismissed the "deal" as a mistake that would most certainly not be honored, and then carried on with my day?

It just annoys me to have to wade through so many illegitimate deals, scams, pricing errors, and outright falsehoods, just to get to the real deals. Doesn't it annoy anyone else?

It's not annoying when it works (re: Dell Vostro 420 @ $569 w/ 4x1TB Hard drives).

Mind you, I've been here since 2001 so I'm pretty much immune to the RFD effect (both on retailer and consumer). I don't have much sympathy for those who order an unreasonable amount of goods (ex. do you really need 13 DualShock3 controllers?) but I've learned that if there's something you want at a great price (even if it's a pricing error) and you don't act, you may miss out. Worst that'll happen is that it'll get canceled. The least one can do is try.

This is a Bargain Hunting Community, and the people here will do whatever in order to get a good bargain.

[thehockeyguy]

Wow, did you order a lot of things?

i think the preorder items delay the whole shipment.. i should have ordered them separately

[Ahzuz]

It's not annoying when it works (re: Dell Vostro 420 @ $569 w/ 4x1TB Hard drives).


Et voilà, even if we're "hopeless" positives there's a slight chances it goes thru... it doesn't cost anything to try.
Stop being pissed because you missed out.

[josh16]

got it PMed at FS :twisted: RE5 and SF4 for $69.24 taxes included

[thehockeyguy]

lucky for those that got their pm... lucky to live in QC and ontario... by the time the stores open here, the errors are fixed already... :cry:

[iceman86]

my plantronics gamecon headset just shipped :)

how much was the headset? and which model was it.

just curious :)

[thechampion116]

No offense, but anyone who thought it was a real deal is either ********, mentally ill, or a liar. Okay, maybe that's too harsh, let's just say they have a complete lack of common sense. Actually, just reading the sheer number of posts of people who think their orders will still go through leads me to believe that maybe they're just hopeless optimists.

Am I the only person who looked at Dell's page, immediately dismissed the "deal" as a mistake that would most certainly not be honored, and then carried on with my day?

It just annoys me to have to wade through so many illegitimate deals, scams, pricing errors, and outright falsehoods, just to get to the real deals. Doesn't it annoy anyone else?

No offense, but the 10 minutes it takes to make a mere order that may or may not work is not much. It doesn't hurt to try at all. Most of the people here still have hopes but they also know its no loss if the deal falls through.

You may have dismissed the deal but hopefully it goes through just to spite your post.

[Sheed30]

No offense, but anyone who thought it was a real deal is either ********, mentally ill, or a liar. Okay, maybe that's too harsh, let's just say they have a complete lack of common sense. Actually, just reading the sheer number of posts of people who think their orders will still go through leads me to believe that maybe they're just hopeless optimists.

Am I the only person who looked at Dell's page, immediately dismissed the "deal" as a mistake that would most certainly not be honored, and then carried on with my day?

It just annoys me to have to wade through so many illegitimate deals, scams, pricing errors, and outright falsehoods, just to get to the real deals. Doesn't it annoy anyone else?

Doesn't annoy me at all...You will get use to these threads the longer you stay here..If something like trying to get a great deal on a price error annoys you then you are on the wrong site..:)

I use to think just like you and not bother trying to get an item even if it interested me and had a price error knowing full well the order would most likely be canceled..

My thinking on price errors changed though after the Dell eneloop deal.I figured there would be no way Dell would honor shipping out free packs of eneloops to all who ordered so I didn't submit my order...Dell to their credit did indeed honor all orders for the free eneloops and I missed out...:( I considered that a lesson learned

Since that time if an item interests me and it is a price error I usually still try and order..If the store honors the error great,if not, no big deal as I have lost nothing but a little time.There is no harm in trying..

[Mirguy]

from my account, i see Estimated Ship Date: 23/09/2009

I have the same ship date showing as well. I ordered Madden 10 for PS3, and Mario Kart for wii. Maybe it has something to do with the pre order? :confused: But Madden comes out in a couple weeks, so why Sept 23rd?

Fingers crossed it doesnt get cancelled, but not keeping my hopes up.

[mahjongmaniac]

Oh, and in case anyone wanted to know why it's $32 off:

http://www1.ca.dell.com/content/topics/segtopic.aspx/hotdeals_redhot?c=ca&cs=cadhs1&l=en&s=dhs

That discount got applied to a bunch of other items.

i was wondering about that this morning. that was actually 1 of the 1st pg i visited when checking out the deals

--------


Not everything was $32 off though. I was originally browsing portable HDDs when I originally read this thread and did a quick search for Killzone 2. The HDDs weren't $32 off but KZ was. As some people have said, when you see a prices you love you can't afford to stand around. I was on my way to work anyways so I printed up the price and dropped by the store for a price match.

When it comes to things like this; if you hesitate and it turns out to be an actual sale that sells out, you regret it. I am sure that plenty of other BB and FS store managers approved the same PMs after looking at the Dell site. They were under the same impression many of us were: that this was a legitimate sale.

i'd tend to agree w/ you on that part. i'll admit sometimes i've PMed sth at FS/BB/stooples that i originalliy didn't know was a price error in the 1st place.

but i think it's pretty clear there's a bunch on here that are otherwise not in the same situation. some knew it was a price error but still went on to try to PM regardless

[fudge_u]

It's not annoying when it works (re: Dell Vostro 420 @ $569 w/ 4x1TB Hard drives).

Mind you, I've been here since 2001 so I'm pretty much immune to the RFD effect (both on retailer and consumer). I don't have much sympathy for those who order an unreasonable amount of goods (ex. do you really need 13 DualShock3 controllers?) but I've learned that if there's something you want at a great price (even if it's a pricing error) and you don't act, you may miss out. Worst that'll happen is that it'll get canceled. The least one can do is try.

This is a Bargain Hunting Community, and the people here will do whatever in order to get a good bargain.

I agree... worse case the order gets cancelled, but in some cases the store will give you a coupon or GC. BB gives $5 off online codes if the order is cancelled.

I'm also impressed that you've been a member since 2001 and only have 45 posts.

WG

[Lone_Prodigy]

No offense, but anyone who thought it was a real deal is either ********, mentally ill, or a liar. Okay, maybe that's too harsh, let's just say they have a complete lack of common sense. Actually, just reading the sheer number of posts of people who think their orders will still go through leads me to believe that maybe they're just hopeless optimists.

Am I the only person who looked at Dell's page, immediately dismissed the "deal" as a mistake that would most certainly not be honored, and then carried on with my day?

It just annoys me to have to wade through so many illegitimate deals, scams, pricing errors, and outright falsehoods, just to get to the real deals. Doesn't it annoy anyone else?

Unfortunately this is what RFD has become: it's a bunch of opportunists who want their hands held through every deal and price error, and will commit borderline fraud to make a quick buck. Go through this thread and you'll see so many posts that say "bad request, 404, why can't I use my CC"; you're better off reading just the first post. Look at the EB promotion for FNR4: how many people immediately thought of trying to return the game for full credit? The sense of entitlement and "me-first" mentality sickens me. There was someone on this thread who "wasted" 30 minutes trying to get a Dell CSR to honour this deal. On the EB thread about trading in for used consoles, someone asked whether it was illegal to buy a new console from Wal-Mart and return it with the used console in the box.

Even a post like yours is immediately dismissed as "sour grapes" because you didn't get in on the deal. I don't see it that way: I just see a general frustration with the mentality of people here and the behaviour that is shown (and not shown, as evidenced by the lurkers here) in this thread.

Don't get me wrong: other deal forums are much the same way. They just experience this to a lesser degree because RFD has become the frontrunner for Canadian deals.

[Reggie T]

I agree... worse case the order gets cancelled, but in some cases the store will give you a coupon or GC. BB gives $5 off online codes if the order is cancelled.

I'm also impressed that you've been a member since 2001 and only have 45 posts.

WG

I lurk more than I post (usually because I don't have anything noteworthy to say; I'd love to contribute more to deals but it seems that people always beat me to it) and I did take some time off the site towards the tail end of University for the simple fact that this place was costing me too much money, mostly buying things I really didn't need at the time! :razz:

Of course, later on, I'd come lurk for a while and lament over all the insane deals I had missed. But when you have no money, you can't really do much about that. :(

These days, most of the time, I stick to the main site page and participate in deals that interest me or that I can justify. I've been hankering for some video games lately which is why I've been visiting the forums more often these days. However, I know that the real Bargain Hunting Frenzy is in the forums; so many good deals (either time limited, price error, niche, etc) are posted here and never make it to the main page.

If I'm looking to buy something, I'll usually check the forums first or if I'm planning a big purchase, keep an eye out on the main page, PriceCanada, and here. I've seen RedFlagDeals grow into a very sizable community, and I'm sure everyone uses this site in different ways.

Anyways, my order still appears in my history so here's hoping it goes through!

[mahjongmaniac]

It just annoys me to have to wade through so many illegitimate deals, scams, pricing errors, and outright falsehoods, just to get to the real deals. Doesn't it annoy anyone else?

it may be an illegit deal/price error, but um... to call it a scam is a bit extreme... unless you're those ppl who went off to PM

-------


It's not annoying when it works (re: Dell Vostro 420 @ $569 w/ 4x1TB Hard drives).

heh, not v. many orders went through i don't think... lucky you ;)


This is a Bargain Hunting Community, and the people here will do whatever in order to get a good bargain.

that's exactly the problem w/ this community.... a lot of ppl go to extremes (fraud, scams, and what-not) in order to get what they want at a low price...
and the worst part being that they see absolutely nothing wrong w/ it (no morals/ethics standards)

[mahjongmaniac]

Unfortunately this is what RFD has become: it's a bunch of opportunists who want their hands held through every deal and price error, and will commit borderline fraud to make a quick buck.

it's not just that... don't forget the game hoarders that'll clean out RP stores everytime there's a 2/$40... and then try to flip them or whatever...


Look at the EB promotion for FNR4: how many people immediately thought of trying to return the game for full credit?

ah yes... klepto? :lol:

IDK ...sometimes i think he's just full of BS ... heh


On the EB thread about trading in for used consoles, someone asked whether it was illegal to buy a new console from Wal-Mart and return it with the used console in the box.

balonis? i'm not sure why he even asked... he knew the answer to it

--------


I lurk more than I post (usually because I don't have anything noteworthy to say; I'd love to contribute more to deals but it seems that people always beat me to it) and I did take some time off the site towards the tail end of University for the simple fact that this place was costing me too much money, mostly buying things I really didn't need at the time! :razz:

oh com'on, RFD veterans should know better than most ppl on here that RFD is all about "want" and nothing about "need"... :razz:

[thechampion116]

Even a post like yours is immediately dismissed as "sour grapes" because you didn't get in on the deal. I don't see it that way: I just see a general frustration with the mentality of people here and the behaviour that is shown (and not shown, as evidenced by the lurkers here) in this thread.

Don't get me wrong: other deal forums are much the same way. They just experience this to a lesser degree because RFD has become the frontrunner for Canadian deals.

Ordering something off a site that has a listed price is not fraud.

If it was, they would all come knocking at our doors to arrest it for purposely ordering items at a reduce cost of their website.

I think you guys use the harsh words way to freely. Fraud can be used for those who do such as things as buying something at EB with TIV and then returning (ex/FNR4). PMing something that exists is not our fault. The price is there for everyone to look at. Its not an error until something is done about it.

Imagine that it wasn't an error and an official temporary sale, you guys and many others that are completely righteous would have missed out on the sale.

If the sale isn't of importance to you, whats the point of posting in the thread and wasting your time here?

Someone mentioned about RFD costing way too much money. Its true that many users are ridiculously spending cash because they can have so many great deals, but a smart person can control themselves and buy what they need, when it goes on sale.

[Reggie T]

^Agreed. Honestly, if people want to exercise a little control, want to avoid getting caught up in the frenzy, or are so concerned about whether or not a deal is legitimate, just do what I do these days and stick to monitoring the main redflagdeals.com page. Less hassle that way and sometimes ignorance is bliss.

I do think a few people ruin things for the rest of us when they order an insane number of the same item (probably to sell of themselves, although I remember reading here a while ago that some stores offer products at less than another store's cost so they'd by their stock and sell it at their stores, which I don't like since it ruins it for the rest of us end-user customers) or try to nickel-and-dime other stores via price match, especially when they know that it's a pricing error that may or may not be available any more, but to each their own. They're using redflagdeals.com the way they want to use it.

It depends on how far you want to go to save a buck and if you're willing to put the effort in, then more power to you. Just don't do anything illegal and try to be considerate for the rest of us that just want to save a few $$ on an item they want as well.

[djblue]

I hope my one year of xbox live and my red controller gets shipped. But still i wont be to mad if they cancel.

[tzhuge]

Good grief people... this looked like a perfectly legit deal, although quite a hot one. The listed things all indicated the price was on till April 4th only... and there were ads for some sort of sale. What exactly is the problem with ordering stuff when the prices appear to be excellent? Considering we had Infamous for $30 earlier this year, I don't know how anyone can claim this was obviously a pricing error...

[the_fm]

Good grief people... this looked like a perfectly legit deal, although quite a hot one. The listed things all indicated the price was on till April 4th only... and there were ads for some sort of sale. What exactly is the problem with ordering stuff when the prices appear to be excellent? Considering we had Infamous for $30 earlier this year, I don't know how anyone can claim this was obviously a pricing error...

actually, it was a pricing error since almost everything was $32 off. and if you look at today's deal, there's an item at $32 off so someone screwed up at Dell

http://accessories.dell.com/sna/products/Carrying_Cases/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=A1670925


anyway, mine hasn't been cancelled so i guess it's good to go for me. just need to send my payment tomorrow and hopefully, i won't have to wait 'til November 18 for it :lol:

[tzhuge]

actually, it was a pricing error since almost everything was $32 off. and if you look at today's deal, there's an item at $32 off so someone screwed up at Dell

http://accessories.dell.com/sna/products/Carrying_Cases/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=A1670925


anyway, mine hasn't been cancelled so i guess it's good to go for me. just need to send my payment tomorrow and hopefully, i won't have to wait 'til November 18 for it :lol:

I get that it was a pricing error. I'm just saying that this morning, when we were looking at it, there really weren't big red flags that this was a pricing error. Even though the discount was $32 across the board, the prices were not so outrageous. There weren't things at $0 or negative prices (actually I don't even think there was anything really below $10); and lots of games (and other things) weren't discounted at all. I have no idea why anyone is getting indignant about people ordering stuff when it looked like a good deal.

[thehockeyguy]

i thought this deal was legit at first since it's B.C day over here... :D

but of course i realize someone at dell screwed up..

[the_fm]

I get that it was a pricing error. I'm just saying that this morning, when we were looking at it, there really weren't big red flags that this was a pricing error. Even though the discount was $32 across the board, the prices were not so outrageous. There weren't things at $0 or negative prices (actually I don't even think there was anything really below $10); and lots of games (and other things) weren't discounted at all. I have no idea why anyone is getting indignant about people ordering stuff when it looked like a good deal.

oh. yes, i agree wholeheartely. and it's not too bad compare to the Zellers fiasco. boy, that one was bad

[WildParadise]

no email, nothing to say it was cancel, screw that, i'm doing a complaint, if we all do it they will ahve to do something like in taiwan

[new_vr]

Good grief people... this looked like a perfectly legit deal, although quite a hot one. The listed things all indicated the price was on till April 4th only... and there were ads for some sort of sale. What exactly is the problem with ordering stuff when the prices appear to be excellent? Considering we had Infamous for $30 earlier this year, I don't know how anyone can claim this was obviously a pricing error...

Ya, I agree. I ordered the wii fit, when someone posted it. I thought it was a great deal, but dell has had some real good deals on the past (the last monitors I bought, for instance)

[thechampion116]

no email, nothing to say it was cancel, screw that, i'm doing a complaint, if we all do it they will ahve to do something like in taiwan

did your orders get cancelled?

you seem pretty angry.

[thehockeyguy]

if you pm at bb or fs this morning, will they do anything about it when they find out it was an error at dell???

[the_fm]

if you pm at bb or fs this morning, will they do anything about it when they find out it was an error at dell???

you bought online or instore? if instore, what can they do now? kinda too late

[Ahzuz]

nothing canceled yet.. keeping fingers crossed... i really want that xbox live for 27$

[Siefer999]

Et voilà, even if we're "hopeless" positives there's a slight chances it goes thru... it doesn't cost anything to try.
Stop being pissed because you missed out.

unless u paid paypal. ur cc or bank payments will be refunded to ur paypal account rather than ur card

[Sheed30]

unless u paid paypal. ur cc or bank payments will be refunded to ur paypal account rather than ur card

I only use a CC with Paypal and I have had payments refunded through paypal funded by my CC that were refunded back to my CC instead of staying in my Paypal account..In my case once Paypal received the refund they refunded my CC from which the original payment came from..It may be different for other people or other circumstances..

[g man]

Hope this is the only one.....


The order that you placed on 2009-08-03 13:04:08 has been cancelled.
Order cancellation date: 8/3/2009 1:59 PM
Your order was cancelled for the following reason:
This product is no longer available
To inquire about the cancellation of your order or to place a new order, please contact your dedicated Dell sales representative below:

e-mail:
Tel: 1-800-WWW-DELL (1-800-999-3355)
Thank you,
Dell Canada Inc.
Online Sales Department

Order Details:Order detail - order placed 2009-08-03 13:04:08

16GB USB 2.0 DataTraveler 112 Flash Drive - Black & White Qty: 1
Unit Price: $51.99

Congratulations! You have qualified for savings with your Red Hot Deals purchase!
Expires on - $32.00

[BeerBro]

if you chose paypal as payment option, does it still say pending for you guys? (i have it set as instant transfer)

[g man]

if you chose paypal as payment option, does it still say pending for you guys? (i have it set as instant transfer)

Well, the order they canceled is listed as pending, set as instant transfer from my CDN bank acct.

Total Amount: -$22.57 CAD
Order Amount: -$22.57 CAD
Item Amount: $22.57 CAD
Shipping: $0.00 CAD
Handling: $0.00 CAD
Status: Pending

[WildThing]

I placed 2 orders and I got a call from Dell to confirm at least one of the order and the shipping adresses. I confirmed both and explained why there was 2 shipping adresses (For Batman preorder, I'll be back at work so I ordered at my work address).

She told me that it would be shipped tomorrow, nothing about the price errors.

And I got my 2 confirmations e-mails.

If I remember the iPOD Touch 32GB error, Quebec price errors were honored. Fingers crossed for this time too.

Wild Thing

[kleptodathief]

DAM, when was this price error valid fromÉ
shoot how do i get my keyboard question mark back lol its doing that ÉÉÉÉÉ when im trying to use my question marks :confused:

[Kenny Blankenship]

DAM, when was this price error valid fromÉ
shoot how do i get my keyboard question mark back lol its doing that ÉÉÉÉÉ when im trying to use my question marks :confused:

alt + shift ÉÉ????ÉÉ???É

[WildParadise]

did your orders get cancelled?

you seem pretty angry.

when i press my link in the email it doesn't find it, when I go in my account it says cancelled, nothing more

i'm calling in for an opc password and doing a complaint

[Shaundoe]

I got a call from Dell yesterday saying there was a problem authorizing my shipping or billing address (I had just moved, but thought visa was up to date).

So I confirmed with Visa, then phoned Dell back and provided the current addresses.

No mention of order being cancelled.

ordered: 12 month live, batman, halo wars, SF4 & midnight club LA with a totla savings of $160 ($32 x 5)

[porkepik]

when i press my link in the email it doesn't find it, when I go in my account it says cancelled, nothing more

i'm calling in for an opc password and doing a complaint

Let me know how to do complaint to the OPC, I guess I will try them to honour this way if it does not go trough. My order are stil in production, one with a shipping date for tomorrow tough. But i'm pretty sure they will be canceled by then

[WildParadise]

Let me know how to do complaint to the OPC, I guess I will try them to honour this way if it does not go trough. My order are stil in production, one with a shipping date for tomorrow tough. But i'm pretty sure they will be canceled by then

http://www.opc.gouv.qc.ca/WebForms/PES/PlainteEnLigne/Informations_en.aspx

if they receive enough compaint they will act more

[rapsrealm]

Mine hasn't been cancelled at this point either. The status still says it is in production with an estimated delivery date of 08/10/09.

[Ahzuz]

no cancellation yet

[fudge_u]

My order hasn't been cancelled either. I ordered GT5:Prologue which worked out to be $9.44 shipped. The order status shows that it's currently In Production, and the estimated delivery day is August 12th.

WG

[johnnyblayze]

So, if these deals do get honoured by Dell, what will all the posters who were defending Dell for an "obvious" price error and flaming those who PM'ed at BB/FS say?

[an2one]

1 day later, and my orders are still "in production". Better than cancelled I guess.
If Dell honours these orders, I will be very impressed with them.
Yesterday's mayhem on this post reminded me of Sony's $25 coupon error. Sony honoured my order back then.....crossing my fingers with Dell :)

[thechampion116]

So, if these deals do get honoured by Dell, what will all the posters who were defending Dell for an "obvious" price error and flaming those who PM'ed at BB/FS say?

lets not get ahead of ourselves, if it happens then you can thrash them.

All 3 of my orders (I split them in order to get games separate from controllers and for shipping) are still in production with estimated shipping dates of the 10th and 12th of August.

[Lone_Prodigy]

So, if these deals do get honoured by Dell, what will all the posters who were defending Dell for an "obvious" price error and flaming those who PM'ed at BB/FS say?

That doesn't change anything. It was still a price error and PM'ing at BB/FS was borderline fraud. It would be revenue suicide for Dell to honour all these orders, especially if what half of what people here ordered was true. The only other alternative is for Dell to honour some of the orders (perhaps the non-gaming orders), but that may set off another round of whining and complaints due to the precedent, so I don't see Dell doing that.

[fudge_u]

That doesn't change anything. It was still a price error and PM'ing at BB/FS was borderline fraud. It would be revenue suicide for Dell to honour all these orders, especially if what half of what people here ordered was true. The only other alternative is for Dell to honour some of the orders (perhaps the non-gaming orders), but that may set off another round of whining and complaints due to the precedent, so I don't see Dell doing that.

I figure if Dell does honor some of the orders, then it'll be the orders that were somewhat reasonable. People that ordered ridiculous amounts of games/accessories should expect to see their orders get cancelled.

I.E. orders consisting of multiple copies of the same game/hardware, or orders that are large(I'd say 5 or more games/hardware)

I'm hoping they honor the smaller orders, cuz obviously those customers aren't trying to abuse the price error.

WG

[iwantjasper]

For those of us that are in other provinces such as Ontario, is there any remedy for us in terms of trying to file a complaint of some sort to the consumer protection bureau?

[nitro0610]

For those of us that are in other provinces such as Ontario, is there any remedy for us in terms of trying to file a complaint of some sort to the consumer protection bureau?


but how would you expect consumer protection bureau to stand on your side when they see that you ordered 50 Wii remote & games due to price error?

[johnnyblayze]

That doesn't change anything. It was still a price error and PM'ing at BB/FS was borderline fraud. It would be revenue suicide for Dell to honour all these orders, especially if what half of what people here ordered was true. The only other alternative is for Dell to honour some of the orders (perhaps the non-gaming orders), but that may set off another round of whining and complaints due to the precedent, so I don't see Dell doing that.

Why should the consumer be at fault for Dell's error? Dell should honour any and all orders placed while the "deal" was still active and visible on their site, especially after people received confirmations of their orders.

People on here are talking about the lack of ethics of people taking advantage of what looked like a sale, and not about the actions of a big time company like Dell for potentially misleading the public. If they let all the orders go through, then kudos to them. If they end up cancelling any or all of the orders then people have a right to lodge a complaint with the BBB or whatever equivalent there is here.

[iwantjasper]

but how would you expect consumer protection bureau to stand on your side when they see that you ordered 50 Wii remote & games due to price error?

Nono, I don't agree with honouring the 50 wii motes order. But on legitimate orders with 1-5/6 games or something. Something that is reasonable

[terribly]

Why should the consumer be at fault for Dell's error? Dell should honour any and all orders placed while the "deal" was still active and visible on their site, especially after people received confirmations of their orders.

People on here are talking about the lack of ethics of people taking advantage of what looked like a sale, and not about the actions of a big time company like Dell for potentially misleading the public. If they let all the orders go through, then kudos to them. If they end up cancelling any or all of the orders then people have a right to lodge a complaint with the BBB or whatever equivalent there is here.

Except for that whole "Prices and Promotional Offers are subject to error and change or cancellation without notice. Promotional Offers are time limited and cannot be combined unless otherwise specifically advertised as combinable. Please see Dell's advertisements for full Promotional Offer details." thing they send you in the confirmation email.

[thechampion116]

Why should the consumer be at fault for Dell's error? Dell should honour any and all orders placed while the "deal" was still active and visible on their site, especially after people received confirmations of their orders.

People on here are talking about the lack of ethics of people taking advantage of what looked like a sale, and not about the actions of a big time company like Dell for potentially misleading the public. If they let all the orders go through, then kudos to them. If they end up cancelling any or all of the orders then people have a right to lodge a complaint with the BBB or whatever equivalent there is here.

you agreed to their terms when you did the checkout process so if you didn't read it, its not their fault.

[towhytea]

Mine is in production and has a date of sept 22 so I'm thinking they might be honouring this. Because its so far away it would lead my to believe they are honouring it but just when they get it in.

[iwantjasper]

you agreed to their terms when you did the checkout process so if you didn't read it, its not their fault.

But then in some jurisdictions, there are overriding laws to protect consumers

[LegiT]

Hmm, the hard drive enclosure I purchased shipped.

Time to check my credit card statement/balance to see if Dell pulled off anything funny.

[BeerBro]

just got an email from Dell saying its delayed. better than it being canceled I guess.


Dear Dell Customer,
We regret to inform you of a delay in your recent Dell order #---------.

If your order has not shipped within 5 business days, we will provide you with an update. No further action is required from you at this time.

We apologize for any inconvenience experienced due to this delay. If you have any questions about this order, please call us at 1-800-847-4096.

Thank you for choosing Dell.

[embguy]

just got an email from Dell saying its delayed. better than it being canceled I guess.

I received one too. Dell may be delaying shipment pending executive decision...

[mimmmcgill]

same here, got email for delay for my 2 dualshock 3

[sungfra]

Just rec'd order delay email from Dell:

Dear Dell Customer,
We regret to inform you of a delay in your recent Dell order #XXXXXXX.

If your order has not shipped within 5 business days, we will provide you with an update. No further action is required from you at this time.

We apologize for any inconvenience experienced due to this delay. If you have any questions about this order, please call us at 1-800-847-4096.

[thehockeyguy]

same here.. got email now...

[jflize]

One of my order is shipped (1 Lacie iamakey USB key) as per the Dell.ca status !

03/08/2009 xxxxxxxxx Shipped 06/08/2009 $27.08

But didnt received an email saying so yet.

I received an email saying my second order is delayed.

I am in Quebec.

[iwantjasper]

Just curious, would you guys mind sharing what you guys bought if your orders were either:
1) Cancelled
2) Delayed
3) In production?

I bought wii sports resort, wii play, wii racing wheel and usb stick and its in production at the moment.

[Ahzuz]

Just received an email on for one of my 4 orders about a delay aswell.
It's the microsoft keyboard\mouse\webcam combo.

[deals46]

I received one too. Dell may be delaying shipment pending executive decision...

Ditto... at least there's still a chance... :)

[Shinjieva01]

both my orders still in production...
first order for SF IV, 2 wii remotes and Infamous
second order for GT5P

on a related note, has anyone received their mATX mobo yet from the last Dell DoD? mine is still in production.

[porkepik]

well seems they sent an email to everyone,got it too, as someone said I suppose they have to make an executive decision on these orders. Maybe they will go trough with it then just not to piss off thousand of customers, still there is probably a loss of 500K$ to 1million pending

[kennysze]

No delay email for me, still in production, ship date is 12 aug, these are the item I bought

Item Description Unit Price Quantity Total Price
100PK DVD-R 4.7GB 16X-BRANDED SPINDLE $41.99 1 $41.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $224.00
16GB USB 2.0 DataTraveler 112 Flash Drive - Black & White $51.99 1 $51.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $224.00
8GB ITSAKey Flash Drive USB 2.0 $40.99 1 $40.99
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $224.00
2 GB Memory Module for Select Dell Systems $41.99 2 $83.98
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $224.00
2GB Memory Module For Select Dell Systems $41.99 2 $83.98
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $224.00
Subtotal: $78.93
Shipping and Handling: $0.00
PST: $6.27
GST/HST: $3.90
Total: $89.19

Update: I paid by CC, dell had taken the money from my cc already(just checked out now)

[the_fm]

no email for me but then, i'm in the November batch..

[Guitarmy]

I have not received a delay email yet.

My Dualshock 3 and SFIV are still in production with a delivery date of August 10th.

[Ahzuz]

Update: I paid by CC, dell had taken the money from my cc already(just checked out now)


well if dell took the money of your CC then it's pretty clear they're gonna honour it.

checking mine 1min.


edit: the dell transaction appears on my CC but it's in the non-authorized yet operations so nothing confirmed yet.. but a good sign.

[rapsrealm]

I have not received a delay email yet.

My Dualshock 3 and SFIV are still in production with a delivery date of August 10th.

Mine is exactly the same. I also ordered the Dualshock and SFIV and I have the same delivery date.

[cmr140]

Got the email delay too, I just ordered the ps3 controller. Should of got more lol.

[steve-0101]

I got a delay e-mail as well on one of my orders that was due to ship on Wednesday. The other one is scheduled to ship next week.

[embguy]

My delivery date is tomorrow. Dell got so many orders because of this sale. Dell may not be able to ship all orders on time. For those received the delay email, is your delivery in the next few days?

[mroy19]

I have 2 orders, received 2 delay emails and both orders are still scheduled for tomorrow :D

[-zip-]

Order Date: 8/3/2009
Order Status: In Production

Quantity Item Number Description
1 A1521322 GRAN TURISMO 5 PROLOGUE - PS3
1 A1993374 DELL ONLY T2 NHL 2K9 WII WARS FORCE UNLE
1 A2021650 DELL ONLY SCEA LITTLE BIG PLANET PS3
1 A2439323 DELL ONLY CAP STREET FIGHTER IV PS3
1 A2482952 DELL ONLY SCEA KILLZONE 2 PS3


Hee hee it is very entertaining just watching to see if this ships, this alone for fun factor, never mind the actual games.

[fatkinglet]

I received an delay email as well on the order that is scheduled to ship tomorrow.......................

[WildParadise]

I'm I the only one that got canceled?

I've receive an email from them (because i've asked why) saying they don't know why it got canceled and need to call somewhere, which i'll do.

[aztecking]

I got scured today since dell called me and left a VM. They were calling to confirm the contact number since it didnt match with my credit card info. Phew! He did tell me everything went through and that was all he needed. It hasnt been shipped yet though or just not updated on the website yet, i only order 6 games. Should of kept the original 11 that i had on my check out cart......:) My order says "you save 200$" lol! :D

[iwantjasper]

I'm I the only one that got canceled?

I've receive an email from them saying they don't know why it got canceled and need to call somewhere, which i'll do.

What did you order though? Was it 10 controllers or something?

[WildParadise]

What did you order though? Was it 10 controllers or something?

Item Description Unit Price Quantity Total Price

Madden NFL 10 - PS3 $64.99 4 $259.96
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $384.00

Wii Sports Resort with Motion Plus $59.99 4 $239.96
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $384.00

PS3 DualShock 3 Wireless Controller for Playstation 3 $55.99 4 $223.96
Congratulations! You have qualified for savings with your Red Hot Deals purchase! - $384.00
Subtotal: $339.88
Shipping and Handling: $0.00
PST: $26.75
GST/HST: $16.97
Total: $383.64

pretty sure madden didn't help

[thechampion116]

what wildparadise ordered doesn't seem too absurd but when did you order it????

I'm inproduction for 3 shipments.

1) 3 DS3 controllers + 2 GT5P est: Aug 12 ordered at 10
2) 1 DS3 Controllers + Mario Kart DS est: Aug 10 ordered at 10:20
3) Verbatim 100 pack blank DVD est: Aug 10 ordered at 10:40

THe first order was at about 10 and the others followed soon after I learned about them on RFD.

No delay emails yet.

[WildParadise]

what wildparadise ordered doesn't seem too absurd but when did you order it????

I'm inproduction for 3 shipments.

1) 3 DS3 controllers + 2 GT5P est: Aug 12
2) 1 DS3 Controllers + Mario Kart DS est: Aug 10
3) Verbatim 100 pack blank DVD est: Aug 10

THe first order was at about 10 and the others followed soon after I learned about them on RFD.

9:34 am, btw, about the call I have to make, I did it and I needed to leave a message so now I have to wait for them to call back, also I cannot make my complaint at the opc until dell rejects my appeal.

[steve-0101]

what wildparadise ordered doesn't seem too absurd but when did you order it????
.

4 copies each of 2 games and 4 controllers? It is a bit much.

[thechampion116]

4 copies each of 2 games and 4 controllers? It is a bit much.

well its not totally outrageous. He could easily be ordering as gifts or for friends/family.

I ordered 4 controllers total, its not outrageous. 3 for my uncle. His kids have ravaged the two controllers they own playing Nazi Zombies and one for myself to replace the sixaxis that came with my console.

I guess putting them all as one order is outrageous.

[Deadlock91]

mine is still in production no charge on cc or delay email though my original ship date is august 18 for a xbox live card and a 360 controller.


lol at the guys hoarding that got their orders canceled.

still looks like there's hope since they haven't canceled most things only delayed and a couple of order s have been shipped

[WildParadise]

4 copies each of 2 games and 4 controllers? It is a bit much.

When I told this price to my friend, it wasn't long I had a crazy order, I told some of them that I won't max out my cc for them.

1 copy of each game for me, 2 wii sports resorts for family (wife mom, my mom), 1 madden for family (brother), 2 controller for me, 2 for family (brother). The rest is for friends, which is 1 sports resorts and 2 madden. (They were confirmed before, and for family is not even gifts, they said take one and we'll pay it back)

Anyway, I would have triple that if it was for resell. The big trouble in the order must be madden, since it's preorder i'm pretty sure they can cancel it, when they call me I'll see I can pass on them..

[iwantjasper]

When I told this price to my friend, it wasn't long I had a crazy order, I told some of them that I won't max out my cc for them.

1 copy of each game for me, 2 wii sports resorts for family (wife mom, my mom), 1 madden for family (brother), 2 controller for me, 2 for family (brother). The rest is for friends, which is 1 sports resorts and 2 madden. (They were confirmed before, and for family is not even gifts, they said take one and we'll pay it back)

Anyway, I would have triple that if it was for resell. The big trouble in the order must be madden, since it's preorder i'm pretty sure they can cancel it, when they call me I'll see I can pass on them..

Well based on that logic its not absurd. but then thing is for dell's system it appears to be abusing the system, i guess that's why they canceled it

[thechampion116]

Well based on that logic its not absurd. but then thing is for dell's system it appears to be abusing the system, i guess that's why they canceled it

definitely but i think its mainly the 4 orders on Madden.

The game isn't out yet so that may have irked an employee at Dell.

Right now it looks like they are honouring the deals and hopefully they do. It would be nice.

[mparsons]

no emails yet, but status of the dvp5590 order has been changed to "cancelled". sigh. all I ordered was that and an usb key.

[thechampion116]

my verbatim discs which were ordered last was cancelled right now.

what a shame. didn't really need the disks but at $10 it was just too good

[porkepik]

It is the same for me, not authorized yet but appear on the statement, crossing finger now, never had a cancellation when the funds had been blocked by dell

[sungfra]

1 of my order has been cancelled. It only incl DVD & 16G USB drive. Dell has not sent me the email yet. I found that out from the order status page.

[4flava]

dammit, I missed all the action! >:(

[thechampion116]

all my orders have been cancelled.

too bad I guess, it was fun while it lasted though.

[mparsons]

all my orders have been cancelled.

+1, same here.

[Ahzuz]

all my orders got canceled except my xbox live sub...

edit: ALL are canceled now.

oh well, it was fun.

[terribly]

So far my first order has been cancelled - ordered 2 8gig USB keys.

Now my newest order (RE5) is cancelled.

Both were "In Production" before cancelling.

[blainehamilton]

I wonder who at the online store management team lost their job to cause this mess...

[iwantjasper]

all my orders have been cancelled.

too bad I guess, it was fun while it lasted though.


all my orders got canceled except my xbox live sub...

edit: ALL are canceled now.

oh well, it was fun.

were all your orders in production before they were cancelled?

[rvs007]

Yup, fun while it lasted... my order for 3xwii controller + 1xwii fit just got cancelled. It was "In Production" up until an hour ago.

[iwantjasper]

is there any way to fight this?

[the_fm]

is there any way to fight this?

no

[blainehamilton]

Yes, go and throw a rock thru the Dell offices in your area. The police will absolutely NOT arrest and charge you...





j/k

Nope. Suck it up buttercup.


With any luck, they will issue a coupon for future purchases.

[WildParadise]

here in quebec, when a price is advertised, they have to honour it, so if your in quebec, don't foret to make a complaint to the opc: http://www.opc.gouv.qc.ca/WebForms/PES/PlainteEnLigne/Informations_en.aspx

[mrxian]

is there any way to fight this?

I'm sure everyone filing a compliant with Canada's Office of Consumer Affairs (http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home) will have an impact.

So, if this was a pricing error (as some people here say-so) then there should be a public retraction or correction notice then yes?

I know I was under the assumption this was/is a legitimate sale as were many others. How is this pricing error any different than if a retail store had the incorrect signs, they would still have to honour it.

[WildParadise]

I'm sure everyone filing a compliant with Canada's Office of Consumer Affairs (http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home) will have an impact.

So, if this was a pricing error (as some people here say-so) then there should be a public retraction or correction notice then yes?

I know I was under the assumption this was/is a legitimate sale as were many others. How is this pricing error any different than if a retail store had the incorrect signs, they would still have to honour it.

http://consumerinformation.ca/app/oca/complaintcourier/index.do?lang=e

direct link, doing it right after they call me back

[sungfra]

is there any way to fight this?

No. Just remember, there is always next time. We all got orders cancelled in the past but also received a bunch of stuffs for hot price (or free) also.

[mahjongmaniac]

Why should the consumer be at fault for Dell's error? Dell should honour any and all orders placed while the "deal" was still active and visible on their site, especially after people received confirmations of their orders.

an email conf. of order doesn't mean jack squat
they can still cancel the order before it ships

last but not least, online retailers like FS/BB/stooples/Dell have T&C's of sale that protect them f/ price errors



People on here are talking about the lack of ethics of people taking advantage of what looked like a sale, and not about the actions of a big time company like Dell for potentially misleading the public. If they let all the orders go through, then kudos to them. If they end up cancelling any or all of the orders then people have a right to lodge a complaint with the BBB or whatever equivalent there is here.

heh, if you do intend to do so, plz LUK how it goes...

[darco]

One of mine just went from "In Production" to "Cancelled" about 5 minutes ago. No delay email, no cancel notice.

Ship Date: 13/08/2009
EA FIGHT NIGHT ROUND 4 XB360
GRAND THEFT AUTO IV XB360

My other one, I received a delay email and it hasn't been cancelled yet. Not sure if that means anything. We will see.

[pink_panda]

aww mine got canceled too.

>:(

[kennysze]

My order still in production and dell has charged my cc, but I think it will be canceled eventually...

[steve-0101]

Yup, cancelled here too - which is what I expected anyway. It would at least be courteous on Dell's part to acknowledge the error and to send an e-mail out when they cancel an order, price error or not... there is always the chance that some parent out there stumbled upon a great price on a game for their kid's birthday only to never have it show up :|

[mrxian]

I wonder what would happen if someone created a boycott Dell site over this.

Do you think it would get their attention???

[iwantjasper]

I wonder what would happen if someone created a boycott Dell site over this.

Do you think it would get their attention???

i think if you do that + contact government agencies and complain and harass their agents, I think there's potential for sure.

[dgege]

I placed 3 orders, 2 of them which are still in production, but one is actually marked as shipped. I'm crossing my fingers!

[rvs007]

I placed 3 orders, 2 of them which are still in production, but one is actually marked as shipped. I'm crossing my fingers!
I wonder if it's because you're in Quebec... anyone from Quebec got their order cancelled?

[mahjongmaniac]

My order still in production and dell has charged my cc, but I think it will be canceled eventually...

are you sure your charge isn't just a "pre-authorization" charge?

if they've charged your CC, should mean they've shipped your order...

--------


Yup, cancelled here too - which is what I expected anyway. It would at least be courteous on Dell's part to acknowledge the error and to send an e-mail out when they cancel an order, price error or not... there is always the chance that some parent out there stumbled upon a great price on a game for their kid's birthday only to never have it show up :|

that's 1 thing i'm not too fond of Dell's orders... if it's a price error and they cancel it, they don't seem to bother emailing the customer to let them know.
at least FS/BB does that...

[WildParadise]

I wonder if it's because you're in Quebec... anyone from Quebec got their order cancelled?

mine did and it did fast

[kennysze]

are you sure your charge isn't just a "pre-authorization" charge?

if they've charged your CC, should mean they've shipped your order...

--------



that's 1 thing i'm not too fond of Dell's orders... if it's a price error and they cancel it, they don't seem to bother emailing the customer to let them know.
at least FS/BB does that...

I know it's strange, I purchased from dell before and they charged my cc when they shipped. But this time I checked my CC balance online and found out they have charged me already. Oh well, I just need to make sure they refund me if they cancel my order. Btw, my order is still in production now.

[aesop]

One of my order of just games got cancelled. Ah well...

[johnnyblues2k]

I called customer service at 1-800-847-4096. Of course your call goes to India. Then they transfer you to a North American Number and their offices are closed and you get hung-up on! Now that's service with a smile.:twisted: I suggest everyone call this number multiple times and place a complaint with http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home" (http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home)

[maddawg]

My order for 2 xbox controllers were cancelled. I will be contacting dell about this issue. Unreal they can get away with this crap.

[tungx2]

all of my orders are cancelled >.<" :cry::cry::cry:
Oh well. Saved me some money I guess

[kennyt18]

I called customer service at 1-800-847-4096. Of course your call goes to India. Then they transfer you to a North American Number and their offices are closed and you get hung-up on! Now that's service with a smile.:twisted: I suggest everyone call this number multiple times and place a complaint with http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home" (http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home)

Don't call the Dell Home Customer Support, it will transfer you to India. You have to call Small Business or higher customer support in order to get North American call center.

I'm pretty sure NONE of the CSRs will be able to place a new order for you but he/she should be able to offer you a coupon code if you make a fuss about your order and ask for a coupon code for future purchases

[kennyt18]

My order for 2 xbox controllers were cancelled. I will be contacting dell about this issue. Unreal they can get away with this crap.

Don't call Dell Home Support. It will transfer you to India. Wait until the next morning and then call Dell Small Business Support and it will transfer you to North America. Only the North American Customer Support team can actually do anything for you.

[darco]

I noticed that my order of two items which was canceled has one of the items showing as out of stock on the product page. The other order hasn't been canceled yet and the item shows as in stock.

It's a bit far fetched, but maybe they are canceling orders which contain OOS items.

[porkepik]

Well my second order that would have been shipped by 18/08 has been canceled. I intend to open a case at the OPC, just waiting for the answer of dell to my complaint email before doing that. The other one is still in production (don't care very much of this one tough)

[the_fm]

umm, i don't even know if my order is cancelled or not. when i log in the french site, in the view my order it's says cancel but in order status (order processing) but when i log in the english one, both say order processing..

yeah, they are as confused as i am :lol:

[Lone_Prodigy]

I remember the last time I bought something from Dell that was a price error (Bluetooth headset for $0) I got a cancellation email AND a phone call. Quite impressed. Obviously that doesn't hold a candle to the amount of cancellations done for this price error.

[wasabimon]

The order I got a 'delayed' email for now shows a status of Shipped! My other order was cancelled

[embguy]

I received a delay email earlier this afternoon. The status of my order just changed to shipped. The delivery date is tomorrow.

The PUROLATOR tracking does not show anything yet. If my order is sent by overnight shipment, I will receive it sometime tomorrow.

I think the delay email is to warn their customer just in case the shipment is delayed due to large number of orders because of the "sale".

[fudge_u]

My order was cancelled sometime this afternoon. Oh well... no big deal.

[mroy19]

One order shipped!! :D Wii Sports resort for $27!

Other one still in production and have a delayed email for it....sounds good :twisted:

[porkepik]

My wii sport resort also says shipped, we will see, the second one is canceled.... I suppose they had a bunch of wii sport resort or not a lot bought this one and they decided to honor this order

[mildlyaddicted]

I had a my DVD spindle and xbox wireless controller orders cancelled.
My Sony Studio Headphones were shipped! Pretty good price at $18.
2 of my orders say in production. I'm hoping my belkin shoulder bag for $17 ships. :razz:

[djblue]

My order got canceled. So for people in Quebec, can I call protection du consommateur about this ?

[paul3434]

my Microsoft Communications Pack 3000 shipped

[Siefer999]

all my orders canceled. oh well. was fun while it lasted

[ioXt_2]

3 out of 5 were cancelled. 2 still in production... Oh well, it was fun while it lasted... :D

[LegiT]

my Microsoft Communications Pack 3000 shipped

Mine too(along with an enclosure that shipped this morning)! Only my DVDs were canceled.

[terribly]

Update:

3 orders, 1 RE5, 1 GT5:P and 2 LaCie 8gig USB keys.

2 "cancelled" earlier today (RE5 and the LaCie keys).

Updated - the LaCie keys have shipped. Have tracking number - they're somewhere in Toronto.

Interested to see what happens with the rest of em.

[Shinjieva01]

:( both my orders cancelled

[dgege]

For me, 2 orders shipped, one in production. None cancelled so far!

[ms5133]

My 2 orders also show shipped

[g man]

My other 2 orders were canceled this aft. Dell goes 3 for 3 and ruins Xmas in Aug. Kids are crying, they won't be able to watch Spongebob Xvids on their thumbdrives without the new Philips upconverting DVD wonder machine. ;)

[jbfd]

I had placed seven orders.

Four have been cancelled .

Two have shipped including a single Wii Resort order , and an order of two MP3 players ( Sansa Clips ).

My order for two x 100 Verbatim DVD spindles is still showing in production.


The orders that were cancelled consisted of one order containing a lot of Wii games and the other order was for four cheap Kensingtom noise cancelling headphones.

Thanks DELL for putting some orders through.

[WildParadise]

My order got canceled. So for people in Quebec, can I call protection du consommateur about this ?

yes but you have to contact dell before to "give them a chance", i've called but no one answered and I left a message, after that i'm doing a complaint on both provincial and federal, the more complaint they have, the more we get

[Deadlock91]

boo my 360 live card and controller were canceled:cry:

[hesho]

^^ don't think it would do much at the federal lvl since their terms and agreement has them covered on that.

Btw, what is so different about quebec law anyway? I know it's different and they are alot more consumer friendly but exactly why?

[steve-0101]

My wii sport resort also says shipped, we will see, the second one is canceled.... I suppose they had a bunch of wii sport resort or not a lot bought this one and they decided to honor this order

Strange, one of my orders was for Sports Resort and it was cancelled. Oh well, no biggie.

[thehockeyguy]

my 2 ps3 controllers went through and shipped.. but my ps3 games (6 in total) got canceled.. should have ordered the pre-order items separately..

[FlashFyre]

2 PS3 controllers got shipped

[WildParadise]

^^ don't think it would do much at the federal lvl since their terms and agreement has them covered on that.

Btw, what is so different about quebec law anyway? I know it's different and they are alot more consumer friendly but exactly why?

we got more laws about consumers like for the product warranty, it depends of the product pricing, even if a dryer is set to 1 year warranty our law depending of the judge push that warranty to 5 more years..

same for the pricing, in quebec, when you put a price in an ad or a store you have to honour it, even further, online sales have the same laws that applies than the stores, it's all here but.. in french: http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/InformatiqueElectronique/OrdinateursPeripheriques/AchatInternet.aspx

in final we are more protected about the sales

[djblue]

we got more laws about consumers like for the product warranty, it depends of the product pricing, even if a dryer is set to 1 year warranty our law depending of the judge push that warranty to 5 more years..

same for the pricing, in quebec, when you put a price in an ad or a store you have to honour it, even further, online sales have the same laws that applies than the stores, it's all here but.. in french: http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/InformatiqueElectronique/OrdinateursPeripheriques/AchatInternet.aspx

in final we are more protected about the sales

so should i call

[theastroboy]

My orders were cancelled will no email notification. To be honest, I never expected Dell to ship anything at a loss. However, this is very poor customer service. Dell could have at least batch-emailed us to apologize for the mistake.

[hesho]

we got more laws about consumers like for the product warranty, it depends of the product pricing, even if a dryer is set to 1 year warranty our law depending of the judge push that warranty to 5 more years..

same for the pricing, in quebec, when you put a price in an ad or a store you have to honour it, even further, online sales have the same laws that applies than the stores, it's all here but.. in french: http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/InformatiqueElectronique/OrdinateursPeripheriques/AchatInternet.aspx

in final we are more protected about the sales

ya but then does that law still applicable if dell isn't based on quebec? (sorry, didn't read the article.. kinda.. can't lol). I understand locally since B&M stores are in the province but.. i'm surprised by online outisde of quebec..

[WildParadise]

so should i call

Dear X X,

Thank you for contacting Dell Online Customer Care.

In regard to status of your order number XXXX, I do see that the order was cancelled. Information is not available to enable me to determine why the order was not processed. Please contact our order verification team at 1-866-895-6186 for further assistance. As we being at customer care, we would be unable to assist you with the cancellation reason or help you reinstate the order. I apologize for any inconvenience this might cause to you.

Call there, confirm they'll do nothing, write everything down (when, who) and then call the opc.


ya but then does that law still applicable if dell isn't based on quebec? (sorry, didn't read the article.. kinda.. can't lol). I understand locally since B&M stores are in the province but.. i'm surprised by online outisde of quebec..

They sell in quebec and have a quebec pst number, places that doesn't charge the quebec pst may have no trouble with our laws.

[ZenOps]

Cancelled, Doh!

[djblue]

Dear X X,

Thank you for contacting Dell Online Customer Care.

In regard to status of your order number XXXX, I do see that the order was cancelled. Information is not available to enable me to determine why the order was not processed. Please contact our order verification team at 1-866-895-6186 for further assistance. As we being at customer care, we would be unable to assist you with the cancellation reason or help you reinstate the order. I apologize for any inconvenience this might cause to you.

Call there, confirm they'll do nothing, write everything down (when, who) and then call the opc.



They sell in quebec and have a quebec pst number, places that doesn't charge the quebec pst may have no trouble with our laws.

I called dell earlier tonight and told me to call back tomorrow morning so i can contact an online sales person will try my luck there and ask to speak to a manager to get this sorted out or threaten to complain to customer laws.

[Mexi-Can]

2 of my orders got cancelled

- DUALSHOCK 3, LBP and GT5P (cancelled)
- HD and Desktop memory (cancelled)
- Sony stick memory and battery (shipped)

They all were in production status before they were cancelled/shipped

[Dolfan-Neil]

I had 2 orders. At first I ordered Wii Sports Resort which had an expected delivery date of Aug 5th. I went in and placed a second order for 2 other Wii games.

This afternoon, I received an email telling me my Wii Sports Resort order would be delayed.

Just checked Dell's site, my second order of 2 games was canceled, however my orginal Wii Sports Resort has been shipped and picked up by Purolater. I'll take it for $27.

Actually, I only really wanted the first order. The second set of games was nice to have at that price, but I'm not upset that I didn't get them. Better for my wallet.

[rhorvath]

Cancelled.....an hour of fun!:lol:

[chucktailor]

order shipped, got my purolator tracking number!!

[WildParadise]

I called dell earlier tonight and told me to call back tomorrow morning so i can contact an online sales person will try my luck there and ask to speak to a manager to get this sorted out or threaten to complain to customer laws.

unfortunaly i'm pretty sure the manager won't do anything BUT you need this call to make a complaint to the opc so... as always, if they got enough complaint then we may have our orders PLUS a compensation so people, go ahead and call!

[-=phelan=-]

how do you know if the order got cancelled if dell doesn't email out a cancellation notice?

or am i wrong here?

I got an email from dell saying my order was "delayed" for 5 business days.

I ordered 3 ps3 controllers

[hesho]

^^

i went to dell.ca and logged in to look at my order status.

[driverso]

Shipped and not shipped - Saved $ 96 so I will not complain.

1080p HDMI DivX Ultra DVD player with USB 8/3/2009 Canceled

6000-Page Use and Return Black Toner 1710 Shipped

6,000-Page High Yield Toner for Dell 1720 1720dn Shipped

LittleBigPlanet - PS3 8/3/2009 Canceled

2GB Memory Module For Select Dell Systems 8/3/2009 Order Shipped

16GB USB 2.0 DataTraveler 112 Flash Drive - Canceled


Looks like they shipped DELL brand products only
Log in and check your account order status.

[mahjongmaniac]

we got more laws about consumers like for the product warranty, it depends of the product pricing, even if a dryer is set to 1 year warranty our law depending of the judge push that warranty to 5 more years..

same for the pricing, in quebec, when you put a price in an ad or a store you have to honour it, even further, online sales have the same laws that applies than the stores, it's all here but.. in french: http://www.opc.gouv.qc.ca/WebForms/SujetsConsommation/InformatiqueElectronique/OrdinateursPeripheriques/AchatInternet.aspx

in final we are more protected about the sales

heh, that's about the only thing i feel jealous about you QCers... you and your "SCOP is the law" :D

[coriolis]

Awesome, my first order went through! I would of liked the DVD spindle as well, but oh well.

03/08/2009 281645267 Shipped 10/08/2009 $53.08


1 HUB 7PT USB 2.0 BRN $13.99
1 LACIE 8GB USB 2.0 ITSAKEY $8.99
1 DELL ONLY SCEA DUALSHOCK 3 CONTROLLER PS $23.99

Sub-Total $46.97
Shipping $0.00
Tax $3.76
Total Price $53.08


:D

[-zip-]

Order Status: Canceled

Shipping Method: Not Shipped
Estimated Delivery Date: Not Shipped
Carrier: Not Shipped
Tracking Number: Not Shipped
Quantity Item Number Description
1 A1521322 GRAN TURISMO 5 PROLOGUE - PS3
1 A1993374 DELL ONLY T2 NHL 2K9 WII WARS FORCE UNLE
1 A2021650 DELL ONLY SCEA LITTLE BIG PLANET PS3
1 A2439323 DELL ONLY CAP STREET FIGHTER IV PS3
1 A2482952 DELL ONLY SCEA KILLZONE 2 PS3

Bah it was fun anyways :lol:

[loonieryan]

I got the delay email earlier this afternoon but checked the status of my order and it's shipped :D No cancellation for me!

I had only ordered a DS3 controller...

[limpid]

4 of my 6 orders were canceled. I ended up getting:

2 x 16GB Datatraveller USB (In Production)
1 x 2GB SO-DIMM (In Production)
2 x MS Keyboard/Mouse/Webcam (Shipped)

Meh. I really wanted the Philips DVD DIVX Player and my Logitech Illuminated KB and Mouse.

majong: Any good Logitech KB and Mouse (wired preferred.. would consider wireless as well right about now) deals out there?

[ishagi]

Seems to me, most computer type products were honoured. Any gaming products (XBOX, PS3 etc) were cancelled. If you did a mix and match, then you might still have got the entire order.

Strange.

[new_vr]

My order says shipped..1 wii fit and 1 ps3 controller.

[thechampion116]

Seems to me, most computer type products were honoured. Any gaming products (XBOX, PS3 etc) were cancelled. If you did a mix and match, then you might still have got the entire order.

Strange.

that could be true, but it looks pretty random at this point or maybe its dependent on time of order as most users haven't posted when they actually had the order put through.

[limpid]

Stuff I ordered around 9:20-9:30 were canceled for me but I see other people got those items shipped. The only gaming item I ordered was the 360 12 mo. card. The rest was all PC parts. If anything, I would like to hear how that could be possible.

I ordered $400 worth of stuff and only had $28 worth ship. the rest canceled. Yet, I am checking my credit card online and I got charged somehow. Not cool.

[brandon1]

Seems to me, most computer type products were honoured. Any gaming products (XBOX, PS3 etc) were cancelled. If you did a mix and match, then you might still have got the entire order.

Strange.

I just got my tracking number for the 2 PS3 Dualshock3 controllers I ordered. I came up to the checkout for 4 games and it returned to regular price by then, but the Dualshock I got in on early. Looks like I'm one of the lucky ones (hopefully). How long does it take to ship?

[jujhar]

My order has been shipped finally:

2 DualShock Controllers

Ordered at 9:20 am.

Should be here soon.:D

[u0dcameron]

Hahaha I love Dell!!!

A 7 port USB hub (was like 8 bucks) [Shipped]
The red XBOX 360 controller pack (cancelled)
A Wireless PCI desktop card [Shipped]
Wii Sports Resort with Wii Motion plus [Shipped]
11 Outlet Concealed Surge Protector (9 bucks LAWL) [Shipped]
Microsoft Communications Pack 3000 (Keyboard, mouse, AND webcam 12.63 rofl) [Shipped]

Overall I'm happy would've been nice to get the controller but I'll live now I'm just upset with myself I was slow in getting more stuff!

[da_hool]

1 of my orders shipped, 2 are still in production... :)

[limpid]

Am I the only one who is starting to think Dell does this price error on purpose? How can such a big company mess up like that on so many items so frequently? I think they are doing it on purpose so we all click on their pages so they improve their Google rank. Imagine how many of us were clicking on their website. That doesn't go away. That benefits them tremendously. If I could, I would cancel my clicks. OH SNAP! HOW YOU LIKE THAT, DELL? :arrow::arrowl:

[chaoslord]

In order status where do you go to see your tracking #?

[sungfra]

In order status where do you go to see your tracking #?

Click "shipped" under order status from "my account"
Click "order shipped" from my order status
Your shipping infor incl tracking number should be there

[sungfra]

Yeah. My Wii Sports have been shipped last nite. Thanks OP / Dell. Now I have someth to play with while I wait for the other orders.

[Noobzilla]

Lol, 9 out of my 10 orders shipped.
Only thing still in production is my preorder of Batman Arkham Asylum. :D:D:D

[crazybear]

Same here, got my tracking#, Kingston 16GB USB stick


order shipped, got my purolator tracking number!!

[sungfra]

Lol, 9 out of my 10 orders shipped.
Only thing still in production is my preorder of Batman Arkham Asylum. :D:D:D

Wow. Lucky you.

[Conch]

Can someone explain how dell is shipping some gaming orders and not others?:confused:

My gaming order was cancelled and consisted of LBP, Wii sports resort and 1 dualshock. Others are receiving 2 dualshocks and other games??? Are they implementing a lottery type structure on which orders get filled?

Absolutely ridiculous:mad:

[Mexi-Can]

can someone explain how dell is shipping some gaming orders and not others?:confused:

My gaming order was cancelled and consisted of lbp, wii sports resort and 1 dualshock. Others are receiving 2 dualshocks and other games??? Are they implementing a lottery type structure on which orders get filled?

Absolutely ridiculous:mad:

+1

[wasabi1]

i ordered over $400 worth of stuff and its all shipped yesterday...Woot woot.

[Conch]

Can someone explain how dell is shipping some gaming orders and not others?:confused:

My gaming order was cancelled and consisted of LBP, Wii sports resort and 1 dualshock. Others are receiving 2 dualshocks and other games??? Are they implementing a lottery type structure on which orders get filled?

Absolutely ridiculous:mad:

I just spoke with Dell customer service. They will be sending me wii sports resort and dualshock, no Lbp and new order number was issued. I would advise people to call and request why your order was cancelled. I was told some order items that were out of stock or are considered a loss leader for Dell ie. multiple same items purchased "ahem" hoarding were cancelled.

For those who got orders cancelled it doesn't hurt to call and try and salvage part of your order.

[rvs007]

I just spoke with Dell customer service. They will be sending me wii sports resort and dualshock, no Lbp and new order number was issued. I would advise people to call and request why your order was cancelled. I was told some order items that were out of stock or are considered a loss leader for Dell ie. multiple same items purchased "ahem" hoarding were cancelled.

For those who got orders cancelled it doesn't hurt to call and try and salvage part of your order.

Which number did you call?

[Ahzuz]

I ordered games and lots of craps, didn't "hoard" anything and everything was canceled.

[Conch]

Order Support Phone Number

General Customer Service Questions
(please have your order number ready when calling) 1-800-847-4096 Hours 8am - 9pm EST

Ask for Online Order support. Be polite explain you would like to know why order was cancelled and mention you purchase high price items from Dell regularly(monitors laptops etc). If some items are still instock or can be shipped request for part of your order to be filled. As I suspected Dell cancelled complete orders if possibly one or 2 items could not be filled.

Good luck to those with cancelled orders. Something is better than nothing.:D

[terribly]

Order Support Phone Number

General Customer Service Questions
(please have your order number ready when calling) 1-800-847-4096 Hours 8am - 9pm EST

Ask for Online Order suport. Be polite explain you would like to know why order was cancelled. If some items are still instock or can be shipped request for part of your order to be filled. As I suspected Dell cancelled complete orders if possibly one or 2 items could not be filled.

Good luck to those with cancelled orders. Something is better than nothing.:D

Thanks for the update!

[Ahzuz]

Bah i'm not calling even if my 5 orders got canceled. Not worth the hassle.

[WildParadise]

calling right now

edit: transfered once, and then told me to call the number I called yesterday that took my message and never called me back, wow!!!

told that to the guy, if they don't answer again I got there email

once again, no answer, please leave a message, which I did before... horrible service

Just did a big explainary email, will see if it escalade.

[Usuyami]

Looks like anyone who ordered LittleBigPlanet had their orders canceled. I am so happy I decided against it. :)

[rapsrealm]

My item got shipped! I should receive it today! PS3 Dualshock Controller and Street Fighter!

[an2one]

I made 2 separate orders at 9:52 (Toronto)

1 x Batman Arkham Asylum ("in production")
1 x PS3 Dualshock ("shipped" as of last night)

Could it be that my order was small, so it went under the radar?
Since the shipped orders in this post seem random, I assume Dell is honouring items which have a high markup (so they are still making a little $$ off the orders)

[oek]

my order of 3 DS3 controller change to shipped status with tracking and i should receive it today. BTW, I got the 'delay' email yesterday too.

d

[sungfra]

Just received my Wii Sports Resort from Purolator. Funny thing is, this is the order they told me will be delayed. Good luck everyone.

[steve-0101]

I was completely expecting my 2 orders to be cancelled, which they were. What is frustrating is that other people with larger quantity orders have had theirs filled.

[Muntz]

I just got my notebook mouse. It was part of a larger order that is still "In Production".. so it looks like I might be getting the rest of that order. :)

I had one order canceled that contained two spindles of DVD-R.

[Riddick]

My two PS3 dual shock controllers says shipped now! Even though I got the order on hold email yesterday as well.

[fleecy]

One of my two orders was cancelled (4 Patriot 8 GB USB keys and 2 16GB Kingston USB keys), and the other one shipped (1 USB hub and 2 LaCie 8GB metal USB keys).

I have no motivation to call Dell at this point. Their nasty customer service just isn't nice to work with. I'll enjoy the nice weather instead! :)

[Ahzuz]

^^ You don't work ??? It's Wednesday! lol.


Guess i'm the only one who got all of my orders canceled ? >:(

[coriolis]

Kinda overdoing it IMO for a PS3 controller, a USB hub and a USB key....

http://ohsnos.com/stuffers/dellpe.jpg

[terribly]

For those of you that have had your orders ship - they charged you the invoice amount?

[eyesonme]

one of my orders shipped this morning.

[Nierdal]

^^ You don't work ??? It's Wednesday! lol.


Guess i'm the only one who got all of my orders canceled ? >:(

Got one of my order cancelled (the one with the dual shock :( ), and the other is on his way. Fair for me, won't go into further steps to get my other order back.

For those folks in Quebec that got some time, here's the law concerning price advertising. (sorry couln't find the engilsh version)




PRIX ANNONCÉ OU CONSIGNÉ AU CONTRAT

La modification du prix d'un contrat déjà conclu ou d'un prix annoncé dans un message publicitaire (brochure, dépliant, annonce radio ou télé, renseignement donné par téléphone, télécopieur ou conseiller, etc.) est interdite.

Il est également interdit d'exiger d'un consommateur, pour un bien ou un service (incluant les voyages), un prix supérieur à celui fixé dans un contrat déjà conclu ou annoncé dans une publicité. Il n'est donc pas permis de modifier unilatéralement ces prix à la hausse : le commerçant est lié par le prix annoncé ou contracté et il doit le respecter.
Indication obligatoire des prix et conditions d'exemption

However since Dell is not registered in Quebec so I don't know if this is applicable, but if it was, technically Dell would be in obligation to ship your order at the advertised price.

[-=phelan=-]

says my 3 ps3 dualshock controllers are shipped :)

shipping says it's going to be august 5th

[WildParadise]

Got one of my order cancelled (the one with the dual shock :( ), and the other is on his way. Fair for me, won't go into further steps to get my other order back.

For those folks in Quebec that got some time, here's the law concerning price advertising. (sorry couln't find the engilsh version)




However since Dell is not registered in Quebec so I don't know if this is applicable, but if it was, technically Dell would be in obligation to ship your order at the advertised price.

dell charge la tvq donc ils ont un numero d'enregistrement de tvq et encore donc doivent suivre nos lois.

[Kenny Blankenship]

My order of a xbox controller, xbox live and GTA IV was cancelled.

[limpid]

I got my two Microsoft KB/Mouse/Camera and 2GB SO-DIMM which was apart of the in production order this morning. Calling now to see what happened to an item that shipped on the 24th. I still never got that yet. Going to use that first then move over to my canceled orders to see what can be done.

The reps sounds real grumpy! They must be getting a lot of calls!

[steve-0101]

^^ You don't work ??? It's Wednesday! lol.


Guess i'm the only one who got all of my orders canceled ? >:(

Nope, me too. But I've decided to call them. As of now (still on the phone), they are saying that of the items I ordered, the only one in stock is Wii Sports Resort, which they are willing to ship at the reduced price. I'm on hold again but we'll see how that pans out. Strange that all of the other items I ordered still show in stock (usually ships in 1-2 days, or usually ships in 5-7 days).

Like I said I'm cool with them cancelling the orders as this was definitely a price error. What I'm not cool with is them filling select orders and giving different stories over the phone as to why it was cancelled.

That, and there's still a hold for the full amount on my credit card.

[WildParadise]

Nope, me too. But I've decided to call them. As of now (still on the phone), they are saying that of the items I ordered, the only one in stock is Wii Sports Resort, which they are willing to ship at the reduced price. I'm on hold again but we'll see how that pans out. Strange that all of the other items I ordered still show in stock (usually ships in 1-2 days, or usually ships in 5-7 days).

Like I said I'm cool with them cancelling the orders as this was definitely a price error. What I'm not cool with is them filling select orders and giving different stories over the phone as to why it was cancelled.

how come you guys all get answer to ship items, they always tell me to call another number which have no answer

[steve-0101]

I got my two Microsoft KB/Mouse/Camera and 2GB SO-DIMM which was apart of the in production order this morning. Calling now to see what happened to an item that shipped on the 24th. I still never got that yet. Going to use that first then move over to my canceled orders to see what can be done.

The reps sounds real grumpy! They must be getting a lot of calls!

Agreed

[rapsrealm]

Kinda overdoing it IMO for a PS3 controller, a USB hub and a USB key....

http://ohsnos.com/stuffers/dellpe.jpg

LOL was that all one order or did you order separately?

[Memles]

Guess it really does depend on what you ordered: my items are all either listed as OoS, or listed as 5-7 days, which means that I'm just plain out of luck.

Congrats to those who ordered the right things, I guess.

[Nierdal]

Nope, me too. But I've decided to call them. As of now (still on the phone), they are saying that of the items I ordered, the only one in stock is Wii Sports Resort, which they are willing to ship at the reduced price. I'm on hold again but we'll see how that pans out. Strange that all of the other items I ordered still show in stock (usually ships in 1-2 days, or usually ships in 5-7 days).

Like I said I'm cool with them cancelling the orders as this was definitely a price error. What I'm not cool with is them filling select orders and giving different stories over the phone as to why it was cancelled.

That, and there's still a hold for the full amount on my credit card.

Yeah that's kinda a really bad incident management.

First they should have sent an excuse email to every customer BEFORE cancelling order.

Second, they should have cancelled every order OR ship them all (except those who abused)

Third, they should have gived the right information to their CSR concerning this incident an offered a small coupon for those who called to complain. Right now the CSRs don't even know what happened. I understand they are not from Canada, but this is no excuse for Dell to not communicate with them about an incident.

[dinesh_zee]

My order with 6 items in it is entirely canceled...
Just checked it in their website. No email.

[coriolis]

LOL was that all one order or did you order separately?

One order. A PS3 controller, a Belkin USB hub and a LaCie USB key. There was about 8 meters in stuffing paper...

[wasabi1]

I ordered games and lots of craps, didn't "hoard" anything and everything was canceled.

No hoarding here, just ordered games which i didnt have.

[LegiT]

Hmm, just wondering, for those who got their orders canceled, did you ever order anything from Dell or order anything in the last 6 months?

[Damed]

I placed 4 orders.

1) 2 x 2GB memory. ORDER WAS CANCELED
2) GIJOE game, Guitar Hero Smash hits, DC vs Mortal Kombat all for PS3 - ORDER WAS CANCELED
3) Wii Sports Resort w/ Wii Motion and a PS3 Dualshock controller - ORDER HAS SHIPPED
4) Batman Arkham Asylum Pre-order. ORDER IN PRODUCTION

[limpid]

I just got an update in regards to my order.

Looks like the reason my orders were canceled is because I used paypal balance for 4 of my orders. I have to call a number now and see what from my order can be fulfilled and change my payment method. I will keep you guys and gals posted.

Aftermath: I called the number and gave them my order numbers which were canceled. The rep told me that the orders were canceled because of a price error on over 800+ items. I asked them why my order was canceled and a colleagues was shipped and he went on saying how shipped orders may get a phone call from Dell internal asking them to pay a full amount after receiving their package. I told him that was absurd. I do not understand how they could ship out an order at a promised price and ask for you to pay full price once you have received the items. I told him that I thought that was not right and the rep just got upset after that and rambled on saying they could not catch all the errors internally on time to make the adjustments quickly enough. I decided not to push it further and let him off. How do you argue nonsense?

Dell really lost a lot of rep with me this time around. Their pricing error is fine, but the lack of a clear explanation as to why my orders placed first were canceled and a colleagues order placed one hour after mine was fulfilled just makes it clear they chose people at random. I did not horde, so it makes it even more unclear to me. :arrow::arrowl:

[g man]

Hmm, just wondering, for those who got their orders canceled, did you ever order anything from Dell or order anything in the last 6 months?

Mine were canceled (x3) and i order a lot of stuff from Dell, from $20 gagdets to laptops, monitors and other big dollar items. Some way to treat a loyal customer! Their phone support staff are a joke or i'd call and complain.

[CheapDude]

My order just got cancelled too. No email, they just changed the status on their website. I ordered a Logitech v450 mouse for $28, which isn't even that hot of a deal considering they had it for $30 a few months back. Oh well, save some money for school.

[enforcerviper]

I just got my items:

Order 1: Xbox Live 12mth - cancelled
Order 2: PS3 Dualshock x3 (all for me) - delivered
Order 3: Wii Sports Resort - delivered
Order 4: Dlink 5 Port Gigabit Switch ($15 tax inc.) - delivered

[bylo]

he went on saying how shipped orders may get a phone call from Dell internal asking them to pay a full amount after receiving their package
"May" doesn't mean "will." It's probably just intended to handle the objection that some people got their orders filled.

In any case, legally they don't have a leg to stand on. If they try to charge your credit card for the difference you can easily do a chargeback. You could also call Dell and suggest that their retroactive charge constitutes fraud. That's what I'll do if my order ships (it's still "in production") and they later try to increase the price.

[Kipoots]

My order was cancelled

Wii Sports Resort
Street Fighter 4

These are two games that have been shipped on other orders in this forum...

grrr... Not sure I want to argue over the phone tonite.

[Nierdal]

Well after reading all stories here I decided to call about my canceled order (Dual shock & GT Prologue)

Since I speak french, I was transferred to their support in a foreign country that barely understand french canadian.

First CSR said that all both items were out of stock. I politely argued that it was impossible since my coworker got their orders fulfilled with the same items.

Then... after 5 CSR in different departments, I got one that said that I should place a new order on their website that there was nothing to do. I said that I wanted the same price and she said that she couldn't do that, that I needed to contact someone else. Then I was transferred to a voice message that asked for my name and my phone number....

[mimmmcgill]

Just received my dualshock 3 order

[munsifn]

my order was in production last night, just checked and it is now cancelled.

ordered SFIV, GT5 and UFC.

[loonieryan]

My order is on vehicle for delivery. Should be getting it in a couple of hours...

[iceman86]

congrats to all that received their orders.

still waiting on my order.

this is like playing 6/49 but you don't lose anything! a chance to win for everyone!

[steve-0101]

After speaking with online support they have created another order for me for Wii Sports Resort only at $27.99 + tax. I received an e-mail with the new order number showing the correct amount.

I may be in the minority here but I think it would have looked a lot better for Dell had they just decided to cancel *ALL* orders and declare it a price error. Filling and half-filling orders and giving umpteen different excuses as to why orders were cancelled just makes them look terrible.

[da_hool]

my order was in production last night, just checked and it is now cancelled.

ordered SFIV, GT5 and UFC.

OMG I forgot all about UFC in my rush to order... :( But my SFIV order shipped.

[Out Of Stock]

Wii Sports Resort just arrived at my doorstep.... $27.99!
That's the only thing I ordered, but honestly wasn't expecting it to go through, wow :D

[khowells]

Got my Wii Sports resort order just now. Fingers crossed for my PS3 games

[CalgaryRunner]

My order was cancelled. Oh well, I'm not going to worry about it. Congrats to those of you who are getting your orders filled!

[thehockeyguy]

i guess they canceled most of the pre order items..

[the_fm]

Well after reading all stories here I decided to call about my canceled order (Dual shock & GT Prologue)

Since I speak french, I was transferred to their support in a foreign country that barely understand french canadian.

First CSR said that all both items were out of stock. I politely argued that it was impossible since my coworker got their orders fulfilled with the same items.

Then... after 5 CSR in different departments, I got one that said that I should place a new order on their website that there was nothing to do. I said that I wanted the same price and she said that she couldn't do that, that I needed to contact someone else. Then I was transferred to a voice message that asked for my name and my phone number....

time to call OPC now

[dgege]

Received two of my orders as well as a partial (1 item of 3) on my 3rd order :)
That Lacie itsakey looks pretty!

[Muntz]

"May" doesn't mean "will." It's probably just intended to handle the objection that some people got their orders filled.

In any case, legally they don't have a leg to stand on. If they try to charge your credit card for the difference you can easily do a chargeback. You could also call Dell and suggest that their retroactive charge constitutes fraud. That's what I'll do if my order ships (it's still "in production") and they later try to increase the price.

I went down this path with Dell on the Vostro 220s for $169 debacle. They shipped the computer and then notified me after I received it that there was a pricing error and they had charged my credit card for the full price, not even for the DoD price of $399; but, the full price of close to $600. While others managed to get them to honour the $169, I had no luck despite promises from the Small Business department that there would be a refund for the extra amount on my credit card. I ended up having to return the system to get any kind of refund.

I couldn't do credit card chargeback because I did receive the computer.

The partial order I received today I've opened and started using. If they charge me a different amount than what I'm expecting it will go back and they' ll have to deal with it being opened box.

[xsivspd]

Received all three orders this morning, all done separately:

1.SF4 - XBOX360

2.Fight Night 4 - PS3

3.Kate Women’s Laptop Case

All $32 off original price.

Thanks Dell.

[HowEver]

Received the Microsoft Communicator pack: keyboard, mouse, webcam: $11.99.

Sadly, it was the only thing I ordered.

Total cost: $14.xx

They charged me $0.64 environmental disposal fee.

[embguy]

I went down this path with Dell on the Vostro 220s for $169 debacle. They shipped the computer and then notified me after I received it that there was a pricing error and they had charged my credit card for the full price, not even for the DoD price of $399; but, the full price of close to $600. While others managed to get them to honour the $169, I had no luck despite promises from the Small Business department that there would be a refund for the extra amount on my credit card. I ended up having to return the system to get any kind of refund.

I couldn't do credit card chargeback because I did receive the computer.

The partial order I received today I've opened and started using. If they charge me a different amount than what I'm expecting it will go back and they' ll have to deal with it being opened box.

Is Dell commit a fraud by charging your CC without your authorization?

[ravage]

My order for 2 PS3 controllers are delivered. Still kind of bummed out when I was doing my second order for the PS3 games, the prices went back to original pricing!

Nonetheless, I'm not complaining. :D

[Guitarmy]

My order containing SFIV and a DualShock 3 was canceled yesterday.

[terribly]

Anyone had an RE5 ship?

[markj]

had my order for just 1 dual shock cancelled...oh well...

[darco]

I just called about one of my orders being canceled. The csr said it was canceled due to a pricing error on the website, and that 700-800 orders have been canceled so far because of the error.

[MacEngI]

Ordered 1 PS3 controller at 10:00 am EST on the $32 off day.

Got the delay e-mail yesterday at 1:00 pm

Order shipped today at 12:00 pm :D

[Lone_Prodigy]

Dell really lost a lot of rep with me this time around. Their pricing error is fine, but the lack of a clear explanation as to why my orders placed first were canceled and a colleagues order placed one hour after mine was fulfilled just makes it clear they chose people at random. I did not horde, so it makes it even more unclear to me. :arrow::arrowl:

No one knows how Dell's order system works. Unless they did a huge purge there's bound to be orders that fall through the cracks before they get shipped out. It's simply luck of the draw.

[fudge_u]

I bet mostly the orders coming from the Toronto area weren't cancelled, and everything else was.

WG

[Grimcurse]

They charged my credit card so I thought they were going to honor the deals but then they canceled 2 orders today. I guess they are going to refund me now. Ugh I'd rather have a shiny itsakey >:(

[limpid]

I bet mostly the orders coming from the Toronto area weren't cancelled, and everything else was.

WG

Not true, my friend. I live no more than 10 minutes from their shipping location and I had 85% of my items canceled.

[hesho]

very weird.....

order #2 - games and stuff is cancelled...

order #1 is shipped. (ordered 2 wii sport resort and 2 x 100 pack of verbatim media)...

i got the wii sports resort today... but no media.. Now i need to find out how much they charged me and if they charged me for the media now :/

The ppl that have their items delievered, how do u know how much they charged u? They never include an invoice for me when items ship, they always mail it out after i get it.

edit: called visa and i have a pending charge for both orders..... very odd...

[fudge_u]

Not true, my friend. I live no more than 10 minutes from their shipping location and I had 85% of my items canceled.

I said mostly, not all. :P

WG

[loonieryan]

had my order for just 1 dual shock cancelled...oh well...

Also from Mtl here, only ordered 1 DS3 controller and got the delay email yesterday but it was shipped out and I got it around noon today. Guess I got lucky

[brothernoble]

2 of 4 orders made it through

Got two 16gb Kingston Class 4 Cards for $55 inc tax. and 1 copy of Wii Sports Resort

Other orders of two wiimotes and assorted games got canceled.

Oh well. I'll take what I can get.

[-=phelan=-]

just received my 3 dualshock controllers from dell today via purolator :D

[BHMIKE]

I ordered GI Joe for PS3 - and it shipped.

Strange as I know people on here that ordered the same game before me - and had it canceled.

http://img11.imageshack.us/img11/2024/order1.jpg

[thehockeyguy]

my friend just got his 4 ps3 controllers, Killzone and resident evil today..

[Kynax]

I made 3 orders, got them all today except it's missing the
16GB 2.0 DATATRAVELER

Anyone ordered it and got it?

[deals46]

Wow! Got the "delayed" email, just checked the Dell order status... it went from "in production" last night to "shipped"! Checked the Purolator link and the status was "delivered" this morning! :-0

For those wondering: Montreal, Wii Sports Resort (just in time for vacation :lol:)!

Thanks OP, RFD, and Dell! :)

[ofdoom]

Got my 3 wiimotes and Wii Sport Resort today... Super happy about this. Great price, and great advertising for Dell, whether it was on purpose or not.

[ms5133]

Just got 1 of my 2 orders..2x2gb pc6400 sodimm..

[M.D.]

Just got 1 of my 2 orders..2x2gb pc6400 sodimm..

how much were the sodimm sticks?

[mic2074]

another order got shipped - 8gb itsakey usb with 8gb patriot usb.

[rvs007]

It's likely early orders for items that Dell had stock for were fulfilled by the shipping department. After the stock level were depleted, all subsequent orders that had those out-of-stock items were canceled. I ordered the Wii Fit and Wiimotes and my order was cancelled.

[mahjongmaniac]

majong: Any good Logitech KB and Mouse (wired preferred.. would consider wireless as well right about now) deals out there?

not ATM

now if only stooples would bring back the ERs...
i'm sure that would generate a lot of potentially good PM/ER opportunities... :D

-------


Seems to me, most computer type products were honoured. Any gaming products (XBOX, PS3 etc) were cancelled. If you did a mix and match, then you might still have got the entire order.

Strange.

i hope you're right, but i'm not keeping my hopes up...

i wonder what's their basis for honouring some orders while cancelling others...
order subtotal? qty?

[ceccam]

Just received 3 of my orders, 2 patriot 8gb usb keys, 3 8gb SDHC crads, 2 PS3 controllers. Still in production, Wii Resort, Tiger Woods 2010,& Little Planet. Canceled, Phillips DVD player and 2 Wii Controllers...so far so good...hope the games do not get canceled..:)

[khulit]

got my 4 pcs of 2GB sodimm RAM for $9.99 each today!

[mahjongmaniac]

Lol, 9 out of my 10 orders shipped.
Only thing still in production is my preorder of Batman Arkham Asylum. :D:D:D

lucky S-O-B... ;)

[fruzmatik]

Received 2 of my 3 orders today. I'm pretty surprised they honoured the prices....I wish I had ordered more. :D

[mic2074]

Received 2 of my 3 orders today. I'm pretty surprised they honoured the prices....I wish I had ordered more. :D

Dell's usually very good at honouring their errors - 9/10 times, it'll be honour.

In the past, the best, were the free microsd and rechargeble sanyo batteries... and recently, huge pricing error on laptop (P8600's for $450).

[sungfra]

Dell's usually very good at honouring their errors - 9/10 times, it'll be honour.

In the past, the best, were the free microsd and rechargeble sanyo batteries... and recently, huge pricing error on laptop (P8600's for $450).

I think it really depends on the numbers of order they have. Sometimes I think they simply can not catch all the orders and just let them thru instead of honouring their errors intentionally. Either way, I am thankful for what I have received. Good luck to everybody.

[jakemtl]

I placed one order with 3 items in it. Order is still marked as "in production" however the wall mount arrived today. Still waiting on other 2 items.

[ceccam]

I wish they would have held to the Dvd player and the wii remotes, really wanted them but if they come thru on my other orders it will ease my pain a little...hehehehe..:)

[mahjongmaniac]

Aftermath: I called the number and gave them my order numbers which were canceled. The rep told me that the orders were canceled because of a price error on over 800+ items. I asked them why my order was canceled and a colleagues was shipped and he went on saying how shipped orders may get a phone call from Dell internal asking them to pay a full amount after receiving their package. I told him that was absurd. I do not understand how they could ship out an order at a promised price and ask for you to pay full price once you have received the items. I told him that I thought that was not right and the rep just got upset after that and rambled on saying they could not catch all the errors internally on time to make the adjustments quickly enough. I decided not to push it further and let him off. How do you argue nonsense?

IDK the legalities regarding ^that, but that makes no sense at all. absurd indeed.

if they do do that, you'll have to call your CC company to ask for a chargeback



Dell really lost a lot of rep with me this time around. Their pricing error is fine, but the lack of a clear explanation as to why my orders placed first were canceled and a colleagues order placed one hour after mine was fulfilled just makes it clear they chose people at random. I did not horde, so it makes it even more unclear to me. :arrow::arrowl:

i don't think it's quite random, although it may seem to be the case...

maybe they're shipping out orders to which they have less $ lost (i.e. still profitable), while other items ("loss leaders") are being cancelled

[aesop]

2/3 orders recieved..
PS3 controllers & 16g SDHC..

my games got cancelled ... looks like anything game related got the axe, or as someone mentioned if they are out of stock then the order gets killed?

It's good dell is shipping it - hopefully they don't bill us again after :lol:

[mahjongmaniac]

I just called about one of my orders being canceled. The csr said it was canceled due to a pricing error on the website, and that 700-800 orders have been canceled so far because of the error.

^ only?

heh, w/ the RFD effect, i was thinking it was more like 1k+ orders at least... =P

[ms5133]

how much were the sodimm sticks?

22.55 all in to my door..still waiting for my second order 2x2gb

[mahjongmaniac]

how much were the sodimm sticks?

$10: http://www.redflagdeals.com/forums/showthread.php?t=772095

--------


Dell's usually very good at honouring their errors - 9/10 times, it'll be honour.

In the past, the best, were the free microsd and rechargeble sanyo batteries... and recently, huge pricing error on laptop (P8600's for $450).

when was this? thread? :-0

[thechosenone]

http://www.redflagdeals.com/forums/showthread.php?t=724851


when was this? thread? :-0

[Netcruzer]

My order for an Xbox wheel and 12 month LIVE was cancelled. :(

I had a confirmation the day of the order, but the order number wouldn't show up on the dell website. After manually adding the order to my list today, I saw they cancelled it.

No email informing me, I had to check myself. Bummer.

[kennysze]

stuff I ordered (only one order):

2x2gb laptop ram -9.99each
2x2gb desktop ram - 9.99each
8gb itsakey-8.99
16gb flash - 19.99
dvd 100pcs - 9.99

received all the ram and itsakey, the order is still in production, so hopefully they will send me the rest (dvd and 16gb flash):(

The ram came from mississauga and the 8gb key from Richmond BC, so I think the order has sent to their warehouse for packaging and shipping before dell decide to cancel all the price error orders.

[d_Ave]

My Wii Resort got canceled, they said price error. Sucks! I hope hoarders didn't squash my deal, I really wanted to play it.

In any event, my 100" projector screen came. Though, my keyboard/mouse combo and 100 DVD pack didn't get shipped for some reason. They said they were out of stock and that it would ship shortly!? Dunno.

[kennysze]

Lol, 9 out of my 10 orders shipped.
Only thing still in production is my preorder of Batman Arkham Asylum. :D:D:D

Lucky guy...

[kooterkiller]

Monday I placed an order for:

1 x Gran Turismo 5 Prologue (PS3)
1 x Fight Night Round 4 (PS3)
1 x Dual Shock 3 Wireless Controller (PS3)

First I received a "Order has been acknowledged" email Monday morning, and then Tuesday afternoon I received a "Order has been confirmed" email. On this confirmation email the total charges were 0.00 and when I try and find the order through Dell's website, it's not coming up. Anyone else having this issue?

Is it safe to say that my order has been cancelled even though I haven't received any email telling me so?

Really sucks that they're picking and choosing which orders get sent and whatnot, especially since I've bought a lot of stuff from Dell in the past.

Some deals are too good to be true, I guess!

[mroy19]

UPDATE:

Both of my orders are shipped and I received them today ! :D

1x Wii Sports Resort with Motion Plus for $27.99
1x Wii console with Wii sports for 247.99$
1x Wii Fit for 67.00$

[mahjongmaniac]

http://www.redflagdeals.com/forums/showthread.php?t=724851

ah yes,... i remember that now.
it's the one i missed-out on :(

[Vertigo]

My ship date states November 4th on both my orders. Singles of all items but 2 Wii-motes. I wonder if I'm boned... :confused:

[u0dcameron]

My first price error that went through <3 Dell!!

http://i193.photobucket.com/albums/z131/u0dcameron/DSC01594.jpg

All for 103.83!

[Kevin711]

i got my order today :D

[queenofhearts]

For those who are trying to see if there is some pattern to how these orders are being shipped, here is the progression of my order:
Order acknowledged 10:18 am on August 3,
Order confirmed 10:18 August 3

I got an emial yesterday telling me shipping was delayed and that if not order had been shipping within 5 days that no action was required but that they would contact me.
I just checked my order status on line and it says my order has been shipped. However, I have not recieved any email telling me that.
All I ordered was the Wii Sports Resort with motion plus.
Hopefully I will get my order tomorrow.
Good luck to everyone else! I am keeping my fingers crossed!

[goofball]

Got my APC UPS 550VA :D
Still waiting for the Kingston SDHC 16GB. Purolator package shows package 1 of 2, so now I'm curious as to where the 2nd part is.

[Ahzuz]

i just received the communication pack!!! lol
nice.

[fruzmatik]

Dell's usually very good at honouring their errors - 9/10 times, it'll be honour.

In the past, the best, were the free microsd and rechargeble sanyo batteries... and recently, huge pricing error on laptop (P8600's for $450).

I agree with you, but my order for James Bond Quantum of Solace (bluray) was cancelled last time and it was a very small item.

[Sprite_TM]

i think the pattern is you have to buy quite a few items (like 2 or 3 of the same item+others) on one single order and the price has to be around 30-100dollars. all my single order items with 1 items were cancelled

[can2000]

Got my order too. thanks OP!

[rvs007]

i think the pattern is you have to buy quite a few items (like 2 or 3 of the same item+others) on one single order and the price has to be around 30-100dollars. all my single order items with 1 items were cancelled
That's not it... I had a 4 item order (1 Wii Fit + 3 Wiimotes) totally just over $100 and it was cancelled. I suspect by the time I ordered, the Fit and/or the Wiimotes were already sold out (even though their system still allowed you to order). So once their stock has been depleted, the remaining orders were cancelled as they could not fulfill them. Also, they are not going to get new stock in just to fulfill an order with pricing errors.

Those who got their items probably ordered earlier in the morning, AND their items had stock. Hence it was pushed through to production. Orders that didn't have stock were probably flagged and hence it was easy for the Online Order department to cancel them once it was brought to their attention.

[fatkinglet]

I received some items today and I checked that Dell still hasn't billed me anything on my credit card yet. Is everyone one of you the same?

[hesho]

I received some items today and I checked that Dell still hasn't billed me anything on my credit card yet. Is everyone one of you the same?

it's probably in pending charges...

[loonieryan]

i think the pattern is you have to buy quite a few items (like 2 or 3 of the same item+others) on one single order and the price has to be around 30-100dollars. all my single order items with 1 items were cancelled

Wrong, I ordered only a DS3 controller and received it today.

[MacEngI]

wrong, i ordered only a ds3 controller and received it today.

+1

[Lone_Prodigy]

Haha I wouldn't bother with extrapolating a pattern here. If you got it, lucky you. If you didn't, oh well no loss.

[queenofhearts]

Yeah, who knows what they are doing. Seems to be totally random.
In any case, I just checked the concierge in my building and I got delivery of my Wii sports resort. So I am happy.:lol:

[thehockeyguy]

i got my 3 ps3 controllers today.. weird they call me this morning to confirm my address.. now it's arrive.. something is up... :?:

[chimster]

i got my black xbox controller kit and wii sports resort:D

[oek]

BTW, did anybody check the items that was on '$32 off' ? i check several of them and it shows as out of stock. RFD effect.

d

[Riddick]

Yay got my two PS3 controllers today.

[sjp]

has anybody gotten an order who made a preorder? I had a small order (wii sports resort, excitebots) with a preorder for batman, I still have it as in production as well as an estimated ship date of nov. 4th.

[mic2074]

okay - I think the rfd effect has really killed Dell's operations... it's all messed up. 5 orders, 1 cancelled.

order 1
8gb patriot usb - received w/ shipping notice
8gb lacie usb - not received

order 2
sports resort - received w/ shipping notice
keyboard & mouse combo - received w/ shipping notice

order 3
sports resort - received w/ shipping notice
moto bt headset - received w/ shippng notice

order 4 (didn't get a shipping notice, it was just there when I picked up the other packages)
tigerwoods golf - in production
keyboard, mouse, webcam combo - received, no noticed, order in prod'n status

[g man]

BTW, did anybody check the items that was on '$32 off' ? i check several of them and it shows as out of stock. RFD effect.

d

yep, checked just now and every item I ordered is OOS, but the thing is they can still be added to cart and ordered.

Dell = the new Staples. :)

[Rakesh079]

All I ordered was Batman for 360, still says in production, guess I won't know until the week it comes out if I'll get it or not. Also has a ship date of Nov 4th.

[mahjongmaniac]

i just received the communication pack!!! lol
nice.

i thought you said all your orders were cancelled lol ?? :-0

-------


i think the pattern is you have to buy quite a few items (like 2 or 3 of the same item+others) on one single order and the price has to be around 30-100dollars. all my single order items with 1 items were cancelled

if anything, i thought it'd be the exact opposite... if you ordered a few items, it might get honoured, but if you ordered a bunch of items it'd get cancelled...

-----


That's not it... I had a 4 item order (1 Wii Fit + 3 Wiimotes) totally just over $100 and it was cancelled. I suspect by the time I ordered, the Fit and/or the Wiimotes were already sold out (even though their system still allowed you to order). So once their stock has been depleted, the remaining orders were cancelled as they could not fulfill them. Also, they are not going to get new stock in just to fulfill an order with pricing errors.


^if that was really the case, that means there has to be s/b who ordered the $12 wii remotes (before it went "OOS") and had it shipped ...

anyone get shipped the wii remotes :?:

[WildThing]

Hi

Sorry if it been answered in that long thread but I didn't find if anybody was successful with this :
-Order confirmed (by e-mail AND by phone)
-Order in production
-Order cancelled
a) Call Dell, argue with them and they agree to ship the order
b) Call Dell, argue with them and negociate a partial shipment of the order (like letting go 1-2 items and Dell agree to ship the rest at the same price).

That's what I wanted to try. I may been heavy on my order (I was too excited and honestly, I tought that this was a real sale at first, usually, I'll split my orders...) but for the main items I really wanted, I wonder if I have some chance to get 3-4 games at $32 off. By menacing them to complain at the OPC of course :)

Thanks
Wild Thing

[terribly]

Update:

The 2 8gig drives I ordered were delivered today.

My GT5:P order is still In Production.

I called regarding my RE5 order - the sales associate couldn't explain why it had been canceled, and she reinstated it, same price. It shipped earlier today ;D

Give em a call! I politely asked why it'd been canceled, and she offered to reinstate the order. I got a new order number, but the price and everything else stayed the same.

[WildParadise]

Hi

Sorry if it been answered in that long thread but I didn't find if anybody was successful with this :
-Order confirmed (by e-mail AND by phone)
-Order in production
-Order cancelled
a) Call Dell, argue with them and they agree to ship the order
b) Call Dell, argue with them and negociate a partial shipment of the order (like letting go 1-2 items and Dell agree to ship the rest at the same price).

That's what I wanted to try. I may been heavy on my order (I was too excited and honestly, I tought that this was a real sale at first, usually, I'll split my orders...) but for the main items I really wanted, I wonder if I have some chance to get 3-4 games at $32 off. By menacing them to complain at the OPC of course :)

Thanks
Wild Thing

i've tried to call them twice, they refered me to the same number twice, which I left a message once, the second time i've sent that department an email, i'm waiting tomorrow and then calling the opc, this is a crazy joke, i've ordered product the 3rd and nobody can tell me what's happening with my order.

[WildParadise]

Update:

The 2 8gig drives I ordered were delivered today.

My GT5:P order is still In Production.

I called regarding my RE5 order - the sales associate couldn't explain why it had been canceled, and she reinstated it, same price. It shipped earlier today ;D

Give em a call! I politely asked why it'd been canceled, and she offered to reinstate the order. I got a new order number, but the price and everything else stayed the same.

I really don't get how you guy do this, each time I called they the costumer service they said they can't say why and they also said they can't reinstate the order, even when I email them they told me the same thing.

Here's a quote from them: As we being at customer care, we would be unable to assist you with the cancellation reason or help you reinstate the order.

[terribly]

I really don't get how you guy do this, each time I called they the costumer service they said they can't say why and they also said they can't reinstate the order, even when I email them they told me the same thing.

Here's a quote from them: As we being at customer care, we would be unable to assist you with the cancellation reason or help you reinstate the order.

FWIW, I'd sent an email asking about the status of my order. I got the reply to call 1-800-387-5752, ex 8056. I don't think it went to anyone particular, though. I dunno if maybe it was a different (as yet uninformed) department.

[rvs007]

I really don't get how you guy do this, each time I called they the costumer service they said they can't say why and they also said they can't reinstate the order, even when I email them they told me the same thing.

Here's a quote from them: As we being at customer care, we would be unable to assist you with the cancellation reason or help you reinstate the order.
Ya, I got the same runaround from them... told them I was calling about the cancelled order, so I got transferred to Customer Care. The person I spoke to said I can have the order reinstated. So she transfers me to the Online Sales. Then the guy from Online Sales tells me because it's a price error, the order cannot get reinstated. I asked if it's possible to get at least a partial order fulfilled, but he said no it's not possible. I asked for an explanation as to why some orders were fulfilled but others were cancelled, and they couldn't offer any reasonable explanation. He said a few orders got through before they could cancel all of them. I know that's BS because quite a number of orders were fulfilled based on the responses in this thread.

[cmr140]

Received my DS3 controller yesterday but wasnt there when Purolator man came. Just have to go today.

[Ahzuz]

i thought you said all your orders were cancelled lol ?? :-0


Yeah, I made 4 orders, 3 of them were showing in the Dell.ca order status page - All of them showed as canceled.

The only order that wasnt on status page (communication pack) was shipped but I NEVER got any notifications about it.

[WildParadise]

FWIW, I'd sent an email asking about the status of my order. I got the reply to call 1-800-387-5752, ex 8056. I don't think it went to anyone particular, though. I dunno if maybe it was a different (as yet uninformed) department.

I wonder if I should call there since no one refered me

[kareshi]

anyone noticed that Dell has charged a different amount? for example, the wii resort is $31.61 but i see $31.63 on my bill.

[Slash5]

3 separate orders, got my Wii Sports Resort, DVD player was cancelled, and got 2 Lacie 8 Gig USB keys but no mention of the other USB drives and 16G card in the same order.

Have to wait and see if they get cancelled.

[Kwack]

Yesterday, I got a delivery notice at 1:30 from Purolator but I wasn't home. I am going to pick it up today but I'm not sure if its the Wii Resort that I ordered. I did not get a cancellation notice nor a confirmation... it was still in "production". Does anyone know if Dell uses Purolator?

[d_Ave]

Yesterday, I got a delivery notice at 1:30 from Purolator but I wasn't home. I am going to pick it up today but I'm not sure if its the Wii Resort that I ordered. I did not get a cancellation notice nor a confirmation... it was still in "production". Does anyone know if Dell uses Purolator?

Dell used Purolator for me, and it got to my place while still 'In Production'.

[terribly]

Dell used Purolator for me, and it got to my place while still 'In Production'.

Dell also used Purolator for me, however each order that has been shipped has been noted as such.

I've still got a GT5:P that's "In Production," though.

[k288]

Did anyone get anything else shipped or received other than the PS3 controllers? Anyone got any games?? I called Dell and the guy said there was a pricing error for all softwares!!!!! Because of that they cancelled everyone's orders, so basically anytime there is a sale they could use pricing error as an excuse to not to sell? When do we determine a sale is a sale and not an error?? It is not like these games were free. :mad:

[sungfra]

Did anyone get anything else shipped or received other than the PS3 controllers? Anyone got any games?? I called Dell and the guy said there was a pricing error for all softwares!!!!! Because of that they cancelled everyone's orders, so basically anytime there is a sale they could use pricing error as an excuse to not to sell? When do we determine a sale is a sale and not an error?? It is not like these games were free. :mad:

I think a few people have received their Wii Sports Resort. I recall one other member also receive SFV so I think this is really YMMV. Good luck.

[cmr140]

Did anyone get anything else shipped or received other than the PS3 controllers? Anyone got any games?? I called Dell and the guy said there was a pricing error for all softwares!!!!! Because of that they cancelled everyone's orders, so basically anytime there is a sale they could use pricing error as an excuse to not to sell? When do we determine a sale is a sale and not an error?? It is not like these games were free. :mad:

It seems that all the game orders got canceled except for the wii games, as for the accessories like controllers and USB keys they look like they shipped for some of us. I guess those are the items Dell didnt want to cancel.

[towhytea]

Has anyone had a preorder canceled?

[kooterkiller]

I received an e-mail from Dell customer service after sending an e-mail requesting a status update on my order (which I couldn't find in my Dell Orders page).

"Thank you for contacting Dell Online Customer Care.

I apologize for the inconvenience caused to you, however in checking status of your order number *********, I see that it is in production with an estimated delivery date of 08/19/2009."

We'll see what happens! At least it hasn't been cancelled as of yet.

[rapsrealm]

I received SFV with my controller.

[d_Ave]

Has anyone had a preorder canceled?

My Wii Resort got cancelled. Sucks.

[iwantjasper]

Did anyone get their orders ahead of their estimated ship date?

[terribly]

Did anyone get their orders ahead of their estimated ship date?

My USB keys had an "Estimated Delivery Date" of today. I got them yesterday. Similarly, my RE5 shipped and was delivered a day before it was expected. That said, I'm only about an hour away from the distribution centre.

[iwantjasper]

anyone get theirs way ahead? mine says the 19th.... i'm hoping its not an accurate estimate....

[Arcticsilverfox]

I made 1 order, 2 games + 2 lacie keys. I got the Lacie keys today, but no games. Are they shipping them separate or cancelling them? (Both are PS3 games). I got absolutely no shipping confirmation email from them or anything. If they cancelled the games, they better not charge me the same amount...

[Lone_Prodigy]

Did anyone get anything else shipped or received other than the PS3 controllers? Anyone got any games?? I called Dell and the guy said there was a pricing error for all softwares!!!!! Because of that they cancelled everyone's orders, so basically anytime there is a sale they could use pricing error as an excuse to not to sell? When do we determine a sale is a sale and not an error?? It is not like these games were free. :mad:

/facepalm

[da_hool]

Got my Targus USB Retractable Calculator Keypad today, Street Fighter IV X360 yesterday and my other 2 items are still in production.

[KI3]

I had Wii Sports Resort, and Tiger Woods Pro Tour 10 shipped with Purolator, but yesterday the guy never came, and the status was changed in their tracking system to "Scheduled Delivery Appointment Required".

Then later yesterday a new tracking number was assigned, and this morning it was back in Mississauga (I'm in Montreal). And when I called Purolator, they told the sender recalled the packages... Unbelievable.

[hesho]

anyone noticed that Dell has charged a different amount? for example, the wii resort is $31.61 but i see $31.63 on my bill.

how the heck u get your bill already??!!!

[loonieryan]

I received SFV with my controller.

Street Fighter 5!!! Holy cow! I'm still playing Street Fighter 4 (IV) :(
:D

[d_Ave]

I had Wii Sports Resort, and Tiger Woods Pro Tour 10 shipped with Purolator, but yesterday the guy never came, and the status was changed in their tracking system to "Scheduled Delivery Appointment Required".

Then later yesterday a new tracking number was assigned, and this morning it was back in Mississauga (I'm in Montreal). And when I called Purolator, they told the sender recalled the packages... Unbelievable.

Wow, that's a new one! That really sucks.

I called about two of my items that were "In Production", and they said they were canceled. Oh well.

[cmr140]

I had Wii Sports Resort, and Tiger Woods Pro Tour 10 shipped with Purolator, but yesterday the guy never came, and the status was changed in their tracking system to "Scheduled Delivery Appointment Required".

Then later yesterday a new tracking number was assigned, and this morning it was back in Mississauga (I'm in Montreal). And when I called Purolator, they told the sender recalled the packages... Unbelievable.

Wow man that sucks, I wasnt there when the guy came also but today they called me ask when I was coming to pick it up and I told them after work. I hope they dont ship it back to Mississauga lol.

[addicted2deals]

that sucks...I wasn't there when they tried to deliver yesterday and I was going to go pick it up tonight.

Purolator tried to call me but I missed the call...I guess they called me to say Dell is retrieving the package =/

[mahjongmaniac]

Yeah, I made 4 orders, 3 of them were showing in the Dell.ca order status page - All of them showed as canceled.

The only order that wasnt on status page (communication pack) was shipped but I NEVER got any notifications about it.

not even a shipped email ?

weird... but congrats, at least you got one order filled.


FTR, i remember they had the MS communications pk on sale for $20 (DOTD price)... so $12 is a steal! ;)

-------


I think a few people have received their Wii Sports Resort. I recall one other member also receive SFV so I think this is really YMMV. Good luck.

yeah i remember reading s/ b recv'd PS3 games and the controller

wondering if anyone ordered and recv'd the Wii remotes...

[towhytea]

wondering if anyone ordered and recv'd the Wii remotes...

I'm pretty sure one guy got his and another person got 3

[WildParadise]

i've gave another try and got answer this time, the girl asked me for me credit card information and said she will call me back... we'll see.

So far, 2 Call to csr, 3 call to verification, 1 email to cs and 1 email to verification, verification never return my first call, we'll see if that one will

[hesho]

kinda curious..

besides the email confirmation saying the order has been confirmed/acknowledged, anyone getting any other emails from dell about the status of the orders?

i have yet to get single email for either of the 2 orders. 1 shows cancelled on dell's website, the other is shipped for me, but i only got half of what i ordered. Anyone else have this problem?

[WildParadise]

Ok, very weird, she called me back, said everything is confirmed and I should get my package in a couple of day... so far there's no change on dell website, i'll wait and give ANOTHER call tomorrow if nothing change

[Ahzuz]

Wow you guys really have alot of time on your hand to go thru all that hassle. On my 5 orders only one was shipped and i don't mind the others... Makes me save money :lol:

[WildParadise]

Wow you guys really have alot of time on your hand to go thru all that hassle. On my 5 orders only one was shipped and i don't mind the others... Makes me save money :lol:

i'm in vacation, it's rainning and I would save 400$

[WildParadise]

just wondering, when you order 2 product and one is in stock and the other not, do they ship separate?

[grimplin]

kinda curious..

besides the email confirmation saying the order has been confirmed/acknowledged, anyone getting any other emails from dell about the status of the orders?



Got two games today - Gears of War 2 and Transformers Revenge of the fallen - It was the first of my two orders

[mahjongmaniac]

Wow you guys really have alot of time on your hand to go thru all that hassle. On my 5 orders only one was shipped and i don't mind the others... Makes me save money :lol:

i haven't even bothered calling yet... they're prbly getting hammered w/ RFDer phone calls hahaha =P

[Arky33]

Just received my 2 DS3s! I just wish I had included LBP and some other games in the order :(

[the_fm]

just wondering, when you order 2 product and one is in stock and the other not, do they ship separate?

usually, they do but it's been a while since i bought something from Dell

[Kwack]

YEA :!:
I just got my WII SPORT RESORT... $32 saved =D
Thank you RFD and OP :D

[aztecking]

Hopefully i get mine soon, it still shows as "in production"......:(

[WildParadise]

update: I got a new order! in production, the whole same order!

oh my, we'll see how it turns out tomorrow!

[CastIronStove]

Got my order of:

1 DS3
Wii Sports Resort
SFIV for PS3 and
Prototype for PS3

The shipping notice says it shipped on Monday, which is a full week ahead of the shipping estimate.

[Crowbarfoot]

Got my Wii Sports Resort that I ordered. It was the only thing I ordered.

They still haven't charged my credit card tho.

[JS2K6]

Received two DS3 controllers yesterday...:D was hoping to the get the Xbox Live 12 month card as well but it was sold out.

[nogoro]

I too received the Wii Sports Resort. Big thank you to all contributors :)

[bubba_gump]

Got my 2 x DS3 controllers, no charge on the credit card yet though.

[wilsnip]

Just received my Wii Sports Resort, Tiger Woods 10 and EA sports active. My order of 2 Wii Controllers was cancelled. Thanks to OP and everyone.

[TypeVR6]

Has anyone gotten their XBOX LIVE (1 Year) card yet?

[terribly]

My 2 USB keys posted to my credit card at the price listed on the invoice.

Yet to see what my RE5 posts at.

[limpid]

Has anyone gotten their XBOX LIVE (1 Year) card yet?

I have not seen one person on here confirm an order for this item yet. Did you check your status online via dell.ca?

[iwantjasper]

I just got a package today. But only 1 item out of 5 (I put everything in 1 order) in the shipment. Although on the dell website the order status says shipped....

Did anyone encounter the same thing?

For those of you who's in the same situation, did they partially cancel your order or anything like that? Or was your whole order filled?

[mahjongmaniac]

Got my 2 x DS3 controllers, no charge on the credit card yet though.

weird. they're supposed to charge your CC once they ship items/orders

heh, if no charge shows up... all the better. free DS3 controllers FTW lol

[marximum]

I just logged into my dell account and found that they cancelled my order for xbox live and 2 wireless controllers, and my order for the 100 pak dvds. Kinda surprised they never sent me an email.

[sungfra]

Just checked my Visa account and Dell charges the right / low price for my Wii Sports. Still waiting for my other orders.

[d_Ave]

I just got a package today. But only 1 item out of 5 (I put everything in 1 order) in the shipment. Although on the dell website the order status says shipped....

Did anyone encounter the same thing?

For those of you who's in the same situation, did they partially cancel your order or anything like that? Or was your whole order filled?

Yes, they did that to me. Received 1 out of 3 items from a 'Shipped' order. Called Dell and they said the other items were canceled. No dice.

[iwantjasper]

Yes, they did that to me. Received 1 out of 3 items from a 'Shipped' order. Called Dell and they said the other items were canceled. No dice.

Oh no... and I was getting excited.... Did anyone actually receive their items separately? Or do you always get everything related to that 1 order at the same time?

[WildParadise]

Oh no... and I was getting excited.... Did anyone actually receive their items separately? Or do you always get everything related to that 1 order at the same time?

I hope they don't ship my order until augsut 14, my maddens don't come out until then

[hesho]

Yes, they did that to me. Received 1 out of 3 items from a 'Shipped' order. Called Dell and they said the other items were canceled. No dice.

make sure they didn't charge you for the entire order. I'm missing my dvds from my order but still got charged for them (called visa and it's no longer a pending charge)

[Arcticsilverfox]

Just got my 2 PS3 games today, so I got my order fulfilled, though they split the shipping (not sure why). All good on my end :)

[TypeVR6]

I have not seen one person on here confirm an order for this item yet. Did you check your status online via dell.ca?

Yeh I got a confirmation for this order along with 2 other items. Status says that it will be shipped out on the 18th of Aug.

[D4rkF0rc3]

One of my 3 orders was shipped today, should received it soon. 1 Xbox Controller and 2 dvds bundles.

Not sure yet if i'm gonna call to complaint about the 2 others one who were cancelled.

[chrisz28]

Got my 2x PS3 Controllers today. thanks OP

[blainehamilton]

I just got a package today. But only 1 item out of 5 (I put everything in 1 order) in the shipment. Although on the dell website the order status says shipped....

Did anyone encounter the same thing?

For those of you who's in the same situation, did they partially cancel your order or anything like that? Or was your whole order filled?


Same thing here. Full amount was posted to my Paypal account today, only 3 out of 4 items arrived. (2x2gb sodomms and Wii Sports Resort - 8GB SDHC card did not arrive)

Will call them and see what's up.

[porkepik]

Well started a complaint with the opc (quebec) for the order not fulfilled, everything is filled in with the OPC file number, have to go to the post office to mail it to Dell(need to mail it requesting a signature) and the OPC. They should have 10 days to answer the mail. Will let you know guys what happens. I wanted to see once and for all if formal complaint would make them change their mind and honour the order even if it is a price error (they cannot use their contract desist clause in quebec). Oh and BTW the total amount of this order is still blocked on my CC

[wildpack]

Order was to ship on the 12th. Just went to cancelled. >:(

[Rakesh079]

Just checked my preorder for Batman, cancelled. Oh well.

[iwantjasper]

For those of you that got separate shipments for a single order, do you get different shipping information online for the separate packages?

For me I can only see 1 shipping number etc.

[sungfra]

Well, Dell just cancelled my order with Batman, GTA, and X360 controller. Too bad.

[Conch]

Wii Sports Resort and Playstation dualshock received. For less than the cost of one regular priced Dualshock! First the two Vostros P8600 at $499 now this! Dell comes through once again:D

[addicted2deals]

Also received my DS3 :razz:

Was at Purolator to pick it up, and there was a big pile of boxes to be sent to Dell Returns...

[TruE SkiLLS]

can anyone who received their items please give me their order number.

I am talking to a dell rep and they said that they will check on it... so that I can get my orders fulfilled.

[ioXt_2]

My other 2 orders were cancelled. 5 out of 5. No cancellation email... That's pretty disappointing from Dell. The least they could do is emailing me...

[D4rkF0rc3]

My other 2 orders were cancelled. 5 out of 5. No cancellation email... That's pretty disappointing from Dell. The least they could do is emailing me...

Try to call DELL and if they dont want want to do nothing about it call the OPC to fill a complaint.

[maddawg]

My other 2 orders were cancelled. 5 out of 5. No cancellation email... That's pretty disappointing from Dell. The least they could do is emailing me...

Don't worry, dell has done a very effective job of turning away lots of customers. Guess they never needed our business...too bad they choose not to have North American customer service reps. The folks from India are useless.

[WildParadise]

My other 2 orders were cancelled. 5 out of 5. No cancellation email... That's pretty disappointing from Dell. The least they could do is emailing me...

don't sit and cross you arms like a lot of people with cancelled orders did in this thread, they screw up and you shouldn't be screwed on that. It's not over for me but i'm pretty sure it's gonna turn out not bad.

[towhytea]

Mine was canceled too with no email. What's the phone number everyone is calling?

[canabal]

Mine just got cancelled too.

I had 2 wiimotes, 2 ps3 controls, and ps3 games: UFC, Killzone 2, Batman and Madden 10.

May call on monday if I have time.

Luckily I PM'd at futureshop, wonder if I can use that to PM again at BB, lol.

Edit: just thought about it, that would be a **** thing to do. I did it before when I did not know it was a Price error, now I do, I wont bother.

[WildParadise]

Mine was canceled too with no email. What's the phone number everyone is calling?

General Customer Service Questions
(please have your order number ready when calling) 1-800-847-4096 8am - 9pm EST Mon. - Fri.

[Lone_Prodigy]

don't sit and cross you arms like a lot of people with cancelled orders did in this thread, they screw up and you shouldn't be screwed on that. It's not over for me but i'm pretty sure it's gonna turn out not bad.

A lot of people are "sitting and crossing their arms" because it was a price error and there was a very good chance it would get cancelled. Of course for you Quebecers I don't understand why you didn't order 50 of everything since it seems that by law Dell has to honour it.

[the_fm]

50 is overkill which wouldn't fly with the OPC. 2-3 items here and there is ok

[blainehamilton]

Spoke with Dell Customer Care this afternoon, got bumped around a couple of times before talking with someone. They couldn't verify why the SD card I ordered wasn't shipped, only that it wasn't available.

They advised a refund would normally take place in 10-12 business days for the item not avail.

They verified my phone number and said a manager would call me back.

Someone from Dell called me while I was outside picking raspberries, didn't leave a message.

I'll call them back on monday and verify what will happen.

Still, Wii Sports Resort With Motion Plus for $28, and 2x 2Gb sodimms for $20, can't complain...

[mahjongmaniac]

My other 2 orders were cancelled. 5 out of 5. No cancellation email... That's pretty disappointing from Dell. The least they could do is emailing me...

IDK... hasn't it always been about the same for Dell cancelled orders... ?

[WildParadise]

A lot of people are "sitting and crossing their arms" because it was a price error and there was a very good chance it would get cancelled. Of course for you Quebecers I don't understand why you didn't order 50 of everything since it seems that by law Dell has to honour it.

it's to maintain control, without these law the stores would do multiple price error for 1: attract people, even if they don't get the rebates and for 2: permit price matches so other stores loose money.

If other province are too dumb to make pay the store that does price error to honour it so that way they try there best so it doesn't happen it's not our problem.

[wingman75]

A lot of people are "sitting and crossing their arms" because it was a price error and there was a very good chance it would get cancelled. Of course for you Quebecers I don't understand why you didn't order 50 of everything since it seems that by law Dell has to honour it.

Ah is that what is going on here? I saw the original post when it was new, jumped on it and ordered Wii Sports Resort for 27.99.

Didn't think much of it. Received it on Wednesday, no issues. Came back to the forum today and saw most peoples orders were cancelled. Too bad, some of those deals were stellar!

I didn't make it through the entire thread, did anyone post what happened with the 32 bucks off?

Thanks to the op, wish the deal had worked for everyone.

[brucered]

sport resort, mario cart and wii fitness package (not the wii fit).

all cancelled on website, no email, nothing.

DELL is really going downhill.

[wildpack]

I had assumed that the easy way out for dell was to cancel orders based on the fact that all stock had been sold. (that's how the brick and mortars do it, and then magically get new stock in a couple of days.) Most of my cancelled ordered items are indeed temporarily out of stock, but there are items that they are still selling.

How does dell legally cancel orders and continue selling the item at a higher price? FS I believe can refuse orders by saying that items are not offered for sale on the web but instead customers are making offers to buy (which can be refused). Is an online purchase not a contract? ....

Any lawyers out there? Just curious.

(Ontario)

[brucered]

I had assumed that the easy way out for dell was to cancel orders based on the fact that all stock had been sold. (that's how the brick and mortars do it, and then magically get new stock in a couple of days.) Most of my cancelled ordered items are indeed temporarily out of stock, but there are items that they are still selling.

How does dell legally cancel orders and continue selling the item at a higher price? FS I believe can refuse orders by saying that items are not offered for sale on the web but instead customers are making offers to buy (which can be refused). Is an online purchase not a contract? ....

Any lawyers out there? Just curious.

(Ontario)

when i went to DELL CHAT minutes after placing my initial order and wanting to order another game, i asked the CSR on the chat, what was going on and how all of the WII stuff of sale disappeard, he said "there were no more available at that price", basically a lie. i kept insisting that it didn't say LIMITED QTY or WHILE SUPPLIES LAST and was supposed to be until a certain date and he just kept saying "we don't have any at that price". then i asked why they are selling it at full price etc, got the run around.

bottom line, dell is turning into staples.

[withinthemind]

My order on 2x 16 gb kingston USB keys also got cancelled. On my PayPal page, it says "Aug. 3, 2009 Order To Dell Canada Inc Pending Details -$45.11 CAD"

When will I get a refund?

[dinesh_zee]

I had assumed that the easy way out for dell was to cancel orders based on the fact that all stock had been sold. (that's how the brick and mortars do it, and then magically get new stock in a couple of days.) Most of my cancelled ordered items are indeed temporarily out of stock, but there are items that they are still selling.

How does dell legally cancel orders and continue selling the item at a higher price? FS I believe can refuse orders by saying that items are not offered for sale on the web but instead customers are making offers to buy (which can be refused). Is an online purchase not a contract? ....

Any lawyers out there? Just curious.

(Ontario)

Im from quebec and all my ordered products were canceled. But, those products are currently listed as "Temporarily Out Of Stock" in dell's website. When I called them, a dell rep from online order support did not say anything about price error and such, but said they don't know why the order is canceled but asked me to give a call back once I found the products back in stock online so that they can re-order it. Dunno whether they will actually reinstate the order or not when the products are eventually back in stock.

Is their any efficient way to automatically notify "out of stock" to "in stock" status in dell.ca?

[mahjongmaniac]

I didn't make it through the entire thread, did anyone post what happened with the 32 bucks off?

the $32 IR was intended for the RH-DOTD item, which i believe was a messenger bag

price error applied $32 IR to a bunch of items

[WildThing]

Just got my 2 PS3 games today, so I got my order fulfilled, though they split the shipping (not sure why). All good on my end :)

Because each Dell package gets is own truck for delivery, that's why they can ship next day :lol:

http://www.geekologie.com/2009/08/07/dell-shipping.jpg

Wild Thing

[Metninja]

my 100dvd's, wired 360 controller and batman for pc got cancelled. I'll ring them on monday, if they don't fix things then I'll tell them I'll file a complaint with the OPC, and follow up on that.

[Seifer]

Dammit I wasn't there to get this deal ! :(

[rvs007]

Dammit I wasn't there to get this deal ! :(
Don't feel bad... some of us were there and still couldn't get in on the deal!!!

[brucered]

anyone have any luck phoning and getting their stuff after it was cancelled?

i just called and was told the ONLINE SALES DEPT is looking after it and they will explain, but i have to call back on monday. she wouldn't answer anything.

just wondering if it's worth phoning and trying to get the stuff or if i am just wasting my time.

[mahjongmaniac]

Because each Dell package gets is own truck for delivery, that's why they can ship next day :lol:

http://www.geekologie.com/2009/08/07/dell-shipping.jpg

Wild Thing

^LOL

-------


Dammit I wasn't there to get this deal ! :(

now you know to always check early mornings for any deals/price errors ;)

[jakemtl]

Received 1 of 3 items from my order.
Status is "shipped"
Credit card charged for all 3 items.

I really don't feel like calling them...

[WildParadise]

what did you receive?

[cko64]

I ordered a 16G & 8G USD Drives in a same order. I received the 16G, but not the 8G USB Drive.

My second order of Nano Mouse is cancelled by Dell.

[Eluder]

My order was cancelled and I didn't even receive a notice, I just logged in to check... this is BS.

[fatkinglet]

I got some extra MS/Logitech keyboard to trade for PS controllers, pm

[MannyCalavera]

For those from Québec who got their order cancelled this article might help you :

http://www.robic.ca/publications/Pdf/274.025E-JFN.pdf

More or less, the superior court of Québec said that dell can't cancel an order based on a price error.

[jakemtl]

I just received a paper invoice from Dell for all 3 items I ordered! Only one was delivered (the TV wall mount). Still waiting on the DVD player and DVD spindle. Credit card charged full amount and status is "shipped!" I don't know what to do...

[Mexi-Can]

I fired up an email to Dell on Friday. They replied to me and provided me with a phone number to call since they do not know the reason why 2 of my 3 orders were cancelled.

When I called Dell, the sales representative did not know as well why the Hard Drive and Memory were cancelled. He said that he will reset the order and I should have it in a week. We'll see.

As per the PS3 controller (1) and games (LBP, GT5P), he said it was a limited time promotion (first come first served) and they ran out of stock.:cry:

[terribly]

anyone have any luck phoning and getting their stuff after it was cancelled?

i just called and was told the ONLINE SALES DEPT is looking after it and they will explain, but i have to call back on monday. she wouldn't answer anything.

just wondering if it's worth phoning and trying to get the stuff or if i am just wasting my time.

My RE5 was cancelled. When I called and asked, they couldn't explain why and reinstated the order. I had it the next day.

[Mexi-Can]

For those from Québec who got their order cancelled this article might help you :

http://www.robic.ca/publications/Pdf/274.025E-JFN.pdf

More or less, the superior court of Québec said that dell can't cancel an order based on a price error.

I am just curious and maybe this has been asked before: I live in Ottawa but I work in Gatineau.

If I order stuff with a CC from Ottawa but delivered to Gatineau, would I be protected or this only works for Quebec residents?

[towhytea]

Just got the run around saying the items not instock....one of the items was a preorder. Now if you can figure out how they're taking preorders then canceling them cause its outta stock then you should let us know. Haha

They reinstated 2 items on my order tho he said if the other items come in stock to try calling back and they might be able to process it.

[Noobzilla]

For those from Québec who got their order cancelled this article might help you :

http://www.robic.ca/publications/Pdf/274.025E-JFN.pdf

More or less, the superior court of Québec said that dell can't cancel an order based on a price error.

Also interesting is that any terms of sales that are not explicitly displayed during the checkout process are null and void for Quebec consumers. A link to the terms of sale is no good.

[jakemtl]

What toll free # are you guys calling? I have been transferred 4 times already! ARGHHH!!!

[towhytea]

What toll free # are you guys calling? I have been transferred 4 times already! ARGHHH!!!

1-800-847-4096 option 1 for english then option 2 then they transfer you to online sales.

[jakemtl]

1-800-847-4096 option 1 for english then option 2 then they transfer you to online sales.

Thanks. On the line with them now. They are telling me that my other 2 items ore OOS (DVD player, CD spindle) so they will refund me the $.

Sounds like BS. I have to call them to get a refund one week later after they charged my card! Being transferred to a supervisor. Sounds like a way to get out of the fact that it was a price error.

[towhytea]

Thanks. On the line with them now. They are telling me that my other 2 items ore OOS (DVD player, CD spindle) so they will refund me the $.

Sounds like BS. I have to call them to get a refund one week later after they charged my card! Being transferred to a supervisor. Sounds like a way to get out of the fact that it was a price error.
Cd spindle or dvd?

[jakemtl]

Cd spindle or dvd?

100 pk DVD-R $9.99.

Left a vmail for a supervisor.

[towhytea]

100 pk DVD-R $9.99.

Left a vmail for a supervisor.

As far as I know the spindle is instock you might wanna check on it

[galigian]

I just got off the phone with Dell about my cancelled order. All they said was there was a price error which prompted the cancellation. They will not be reinstantiating the orders. Mine was for the xbox 360 controller, 16GB drive and DVD spindle.

[towhytea]

I just got off the phone with Dell about my cancelled order. All they said was there was a price error which prompted the cancellation. They will not be reinstantiating the orders. Mine was for the xbox 360 controller, 16GB drive and DVD spindle.

If you were you I would try calling back and maybe get another rep. It seems like its 50/50 on if they will reinstate it

[FireFrenzy]

I just spent no less than 30 minutes on the phone being bounded from one almost unintelligible representative to another, all of whom giving me a different obscure and obviously uninformed answer as to why my order was canceled after payment and what could be done--I figure some might've actually just been elaborate recordings as they kept parroting the phrase "Can I have your order number?" between my questions; wretched support.

The last representative I spoke to finally yielded an extension number of 5772061 when I requested to speak to a supervisor who then dutifully transferred me to a call center to input it. I thought for sure my time and the annoyance wasn't all for nothing! I was then abruptly disconnected. Beautiful. Nevertheless the number might be worth giving a go to anyone else in the same boat.

[hesho]

i called today about my missing spindle - my order was 2 wii sports resort and 2 spindles of dvd (god damn alot of ppl got that)

was told the dvds was shipped out on friday already and i should receive it today. Gave me a tracking number though.. which.. doesn't work. oie :/

[jakemtl]

Anyone willing to try to order the DVDs at full price (http://accessories.dell.com/sna/products/Media/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=A0767496) and then call Dell on the carpet about the item being "OOS?"

I am considering it with all the BS they are feeding us.

[iceman86]

my order is still in production lol.

estimated delivery date is aug. 12.

lets see if it will arrive hehe.

[FuNPoLiCe001]

Ordered a PS3 controller, 16x spindle, and 2 flash drives. My order status says all 4 items were shipped, but only the controlled arrived.

Gave Dell a call, got transferred a couple of times and finally got a "supervisor" who says the "orders were cancelled by the vendors". She offered to credit me back, saying the items are now out of stock, but of course the DVD is still in stock on the website (flash drives are temporarily out of stock). After that she agreed to set up an "exchange" for my order, which may or may not get me my items. If not, then they'll credit me for the items that weren't shipped.

Not an overly painful experience, and honestly more than I expected to get out of this.

[mahjongmaniac]

As per the PS3 controller (1) and games (LBP, GT5P), he said it was a limited time promotion (first come first served) and they ran out of stock.:cry:

uh... no it wasn't LOL

----------



When I called Dell, the sales representative did not know as well why the Hard Drive and Memory were cancelled. He said that he will reset the order and I should have it in a week. We'll see.


My RE5 was cancelled. When I called and asked, they couldn't explain why and reinstated the order. I had it the next day.



They reinstated 2 items on my order tho he said if the other items come in stock to try calling back and they might be able to process it.

so reset/reinstated order, as in you guys are being charged the same price, right?

-------


1-800-847-4096 option 1 for english then option 2 then they transfer you to online sales.

TY

[towhytea]

so reset/reinstated order, as in you guys are being charged the same price, right?


Yep the sale price. The first thing I did was go online and verify.

[Metninja]

My order for batman pc, wired 360 controller and 100 dvd's was cancelled friday, called them today at lunch and they said it was a problem with my paypal so i changed payment to cc and its reinstated, same price no problems... doubt theyll cancel again after this.

[wasabi1]

they shipped my order, then they cancel it so it got returned to the warehouse. They sent me my invoice which they already charged me. I called today and they doing the reordering. Let see if they gonna live up to it.

[Mexi-Can]

Yep the sale price. The first thing I did was go online and verify.

Same here. They created another another order number and it is back in production. Same sale price.

[jakemtl]

They created a new order for the 2 missing items. New order #, same items, FULL price. My total though is $0.00

fingers crossed.

[the_fm]

mine's in production now. they deposit my cheque last friday. my shipping date is still November 18 :o

[WildParadise]

my reactivated order is still in production, I won't complain, still have madden in it for 32.99 and it's still not out yet so they can delay :D

[hesho]

i got my dvds, so i got 1 complete order (2 x wii sports resort and 2x 16x verbatim dvd-r)

Just a note, god damn the spindles are in rough shape.

[jakemtl]

did anyone get the Phillips 5990 DVD player?

[ceccam]

Nope, that and the 2 wii controllers canceled. Received, 2 pS3 controllers, 3 sd cards, 2 flash drives, Wii Tiger woods 2010, wii resort and PS3 Little big planet so i am still happy...;)

[mahjongmaniac]

Yep the sale price. The first thing I did was go online and verify.

nice... perhaps i need to phone and try haggling XD

[WildParadise]

can't wait for the 14 to see if they ship my order, it's all in stock now except for the pre order

[towhytea]

I got my reinstated order this morning.

[WildParadise]

madden madden madden madden madden madden madden...

[rgilld]

I tried this morning but they said it was cancelled because of an error. I shouldhave called sooner.

[jpaul]

Yeah i called on friday, said pricing error sorry.. trying again now..:)

[towhytea]

madden madden madden madden madden madden madden...

Lemme guess ur excited for madden? Haha

[WildParadise]

Lemme guess ur excited for madden? Haha

hehe, I still don't know if they are gonna ship it though, good thing is my order is still in production so they must be waiting for madden to ship it

anyone else got an order in production involving a preorder?

[rgilld]

Let me know how your call goes.


Yeah i called on friday, said pricing error sorry.. trying again now..:)

[towhytea]

hehe, I still don't know if they are gonna ship it though, good thing is my order is still in production so they must be waiting for madden to ship it

anyone else got an order in production involving a preorder?

Don't have a preorder in production but to my knowledge dell is slow at shipping some preorders. So u might have to wait a bit longer

[WildParadise]

Don't have a preorder in production but to my knowledge dell is slow at shipping some preorders. So u might have to wait a bit longer

as long it's in august and I got everything I ordered at the price I ordered, no problem

[asifnana]

i ordered madden, dvd, mouse/keyboard/, ps3 controller, anc 8gb usb stick

called them today and said estimated delivery date is SEPT 25 2009!!!

bascially means its out of stock and means wont ship till get it in stock.

so order not cancelled and prices are at discoutned rate, just no stock to ship.

[mahjongmaniac]

i ordered madden, dvd, mouse/keyboard/, ps3 controller, anc 8gb usb stick

called them today and said estimated delivery date is SEPT 25 2009!!!

bascially means its out of stock and means wont ship till get it in stock.

so order not cancelled and prices are at discoutned rate, just no stock to ship.

well, the madden game is a pre-order, so of course no stock on that

at least yours isn't cancelled... so there's still hope for your order

[aztecking]

Gah! Dell CS is so damn useless, Called 3 times just to be told to call back tomorrow between 8-5 to talk to online sales after 2 of them transferred me to be hung up on or tell me their system is down and cant transfer.....:mad::mad::mad:

[Dubes]

Gah! Dell CS is so damn useless, Called 3 times just to be told to call back tomorrow between 8-5 to talk to online sales after 2 of them transferred me to be hung up on or tell me their system is down and cant transfer.....:mad::mad::mad:

Same thing for me with my canceled order. They hang up on me 3 times this morning before finally telling me to call back tomorrow and my order should by re-booked by than...
I've been calling them everyday since friday and each time they have a new reason to have me call them back later... :mad:

This is really annoying, one of the worst customer service I've dealt with....:mad::mad::mad:

[sungfra]

Finally, one of my order with Wii Remotes that have been in production forever have been shipped this morning. Too bad they cancelled my X360 controller.

[bylo]

For those who are having trouble reaching Dell via phone, I e-mailed them about the 16GB USB for which they charged my credit card but didn't ship. Their reply:

Thank you for contacting Dell Online Customer Care.

I apologize for the inconvenience caused to you because of this issue. In regard to the unshipped part, I can either process a refund or reorder the item so that you would receive it in the next 7 to 10 business days. Please confirm which option you would prefer.

The service request number for this query is ********.

For future issues, please contact our online customer care center at http://support.dell.ca.
I've requested that they reorder the item and specified the price I paid for it, i.e. with $32 discount so they don't charge me list price. We'll see...

[jpaul]

Well I called back yesterday, again..they told me sorry, pricing error no go....:cry:

[da_hool]

1 of my orders has 2 items and only 1 of the items shipped. My CC hasn't been charged yet but I got an automatated telephone call that my order is delayed and something about 5 days. Order status says in production still.

[iceman86]

hmm... not sure what to do? should i call or continue to wait?

my order is still in production the estimated delivery date: 8/12/2009 (is today).

anyone else have their EDD today?

i also received a email from their on monday saying my order will be delayed.

i guess i should just continue to wait :/

[dinesh_zee]

Wii fit is back in ottawa and they are willing to ship it to me at the sale price...

I don't need it anymore, but if anyone in Ottawa / Gatineau area wants it at the sale price, pm me... u have to pay a deposit to guarantee your buy.

[bylo]

For those who are having trouble reaching Dell via phone, I e-mailed them about the 16GB USB for which they charged my credit card but didn't ship...

UPDATE: They just replied, "I have issued a replacement for the 16GB USB 2.0 DataTraveler 112 Flash Drive under the new order number ******** which you would receive it in 7 to 10 business days."

So, it seems that if items go AWOL on the original order, if you e-mail them they'll just reorder/backorder them using payment from the original order. I already see the replacement order In Production with Estimated Delivery Date: 8/13/2009. That's tomorrow :eek:

BTW from the names on Dell's e-mails I suspect the customer service center is in India.

[Lone_Prodigy]

Order was cancelled, Paypal still pending.

[towhytea]

UPDATE: They just replied, "I have issued a replacement for the 16GB USB 2.0 DataTraveler 112 Flash Drive under the new order number ******** which you would receive it in 7 to 10 business days."

So, it seems that if items go AWOL on the original order, if you e-mail them they'll just reorder/backorder them using payment from the original order. I already see the replacement order In Production with Estimated Delivery Date: 8/13/2009. That's tomorrow :eek:

BTW from the names on Dell's e-mails I suspect the customer service center is in India.

What was the email address I can't veiw dells page well on my blackberry

[towhytea]

Order was cancelled, Paypal still pending.

Have you tried calling in?

[bylo]

What was the email address I can't veiw dells page well on my blackberry
ca_canadacs@dell.com

I submitted the original query about the status of my order using the online form here (http://support.dell.com/support/topics/reftopic.aspx/gen/ccare/en/ccare_email?c=ca&cs=cadhs1&l=en&s=dhs).

[rgilld]

I tried that and this is the response I got. I guess because they never charged my credit card they won't reinstate the order. I tried calling sales before and they said it was cancelled due to a pricing error. Anyone else have luck with online sales recently?

In checking status of your order number **********, I see that it was cancelled and we in the customer care department do not know the reason as to why the order was cancelled. For further assistance to know as to why it was cancelled or if you would like to replace the order, please contact our Online Sales Department at 1-800-387-5752 ext 8056.


ca_canadacs@dell.com

I submitted the original query about the status of my order using the online form here (http://support.dell.com/support/topics/reftopic.aspx/gen/ccare/en/ccare_email?c=ca&cs=cadhs1&l=en&s=dhs).

[Lone_Prodigy]

Have you tried calling in?

No, if they end up charging my Paypal I will call, but I really don't need 100 DVD-R's anyway, even for $10. :D

[blainehamilton]

Called them again today. The 1 item not shipped with my order was out of stock, and has been cancelled.

They advised the reversal of the charge on the credit card will go thru sometime this or next week.

Will keep my eyes on my Paypal account to confirm it goes back thru.

[mahjongmaniac]

BTW from the names on Dell's e-mails I suspect the customer service center is in India.

i think others have mentioned before, but if you call the CS # for the Home & Home Office section, your call will be redirected to the sales dept in India

it's the other sections (Small/Med./Large biz section) that gets you to the CDN sales dept.

EDIT: i believe this was the webpg s/b linked in this thread before

http://support.dell.com/support/topics/topic.aspx/ca/shared/support/dellcare/en/byphone_ord?c=ca&l=en&s=gen


Customer Care Phone Number Hours
Home 1-800-847-4096 8am - 9pm EST Mon - Fri
Home Office 1-800-387-5757 8am - 8pm EST Mon - Fri
Small Business 1-800-387-5757 8am - 8pm EST Mon - Fri
Medium & Large Business 1-800-387-5757 8am - 8pm EST Mon - Fri
Provincial Government 1-800-387-5757 8am - 8pm EST Mon - Fri
Federal Government 1-800-387-5757 8am - 8pm EST Mon - Fri
Education (K-12) 1-800-387-5757 8am - 8pm EST Mon - Fri

---------


No, if they end up charging my Paypal I will call, but I really don't need 100 DVD-R's anyway, even for $10. :D

i was really tempted to buy a couple at that price too, but ... i thought about it twice and decided not to b/c i still have way too many f/ past blank media deals (thx to RFD :D )

[CheapDude]

Just got this in my inbox:

Dear Customer,

On August 3rd 2009, www.dell.ca experienced an error whereby a $32 discount was applied to products that were ineligible for that discount.

Due to this error we cancelled your order, as provided for in our policy. We sincerely apologize for any inconvenience this may have caused.

As a result of this inconvenience, we would like to offer you this 5% off coupon on any item in the Electronic and Accessories store. This coupon will expire on October 30, 2009.

Please apply coupon code: XXXXXXXXXXXXX in your cart to receive your discount.

Regards,

Dell Canada Inc.

[creature]

I got the same email as the poster above. But, I'm sorry but a 5% off coupon is like a slap in the face. I rather they sent me nothing at all.

[aztecking]

So i called again and they told me know and that it was part of their policy (too lazy to read) and they didnt offer anything. Then i emailed them to complain and got a 5% discounts:cry:....... the email thing took literally like 1 hour to get a reply in which he basically stated the same thing on pricing error and cancellation made due to their policy. super lame!!!!!:mad::evil:>:(

[canabal]

Just got an e-mail stating that there was a problem on the whole site and was offered a 5% discount. I never called to complain or anything.

[CheapDude]

Hopefully they have another price error so i can use the coupon on it :evil:

[WildParadise]

got the email with the 5% too, my order is still in production

[fatkinglet]

i received the same email too without any call

[hesho]

u know.. i wonder if the coupon is a 1 time use, or if u can stack them....

[Squeeky]

Another cancellation letter here. 5% for their mistake... whoopee!

[ishagi]

I had two separate orders but only received one 5% consolation prize. I feel alittle ripped off ... :mad: ... would have preferred receiving the $9.99 Verbatim 100dvd spindle(s) ... and the xbox stuff ...

[WildParadise]

I like how they say that it was cancelled based on their policy which has been proven in quebec (by the judgement post earlier) to be invalid

[Lone_Prodigy]

5% is better than nothing. The $0 Bluetooth headset was cancelled without anything.

But hey, if you don't like it I could always use another coupon. :)

[vindollar]

mine got cancelled too. just ordered mortal kombat for ps3 =(

[eyesonme]

Any people from Quebec received cancellation email? I'm from MTl but received my stuff.

[WildThing]

I like how they say that it was cancelled based on their policy which has been proven in quebec (by the judgement post earlier) to be invalid

I'm from Quebec, received the e-mail too. Related to the judgment, I didn't read it completly but from what I've been told, the price error must be honnored when the credit card is charged, which is like a store clerck run after you in the parking because of a price error, sorry it's too late. I think that it's the same online. No way they can cancel an order when it's charged to the credit card but in my case, my cc was never charged so I don't think that I could do anything.

Correct me someone if I'm wrong

Wild Thing

[markj]

Any people from Quebec received cancellation email? I'm from MTl but received my stuff.

ya got the 5% ecoupon today from dell...my order was cancelled...so much for the extra quebec protection stuff

[dinesh_zee]

ya got the 5% ecoupon today from dell...my order was cancelled...so much for the extra quebec protection stuff

+1
lol

[WildParadise]

I'm from Quebec, received the e-mail too. Related to the judgment, I didn't read it completly but from what I've been told, the price error must be honnored when the credit card is charged, which is like a store clerck run after you in the parking because of a price error, sorry it's too late. I think that it's the same online. No way they can cancel an order when it's charged to the credit card but in my case, my cc was never charged so I don't think that I could do anything.

Correct me someone if I'm wrong

Wild Thing


it's true, when the order is pass it's a contract


ya got the 5% ecoupon today from dell...my order was cancelled...so much for the extra quebec protection stuff

sorry to say that but: if you don't do anything they won't do either, that way they save money. They will try to do that for everyone, if they save 1000 orders of let's say 10 000 orders it's 1000 x 32$ X number of item bought, that's a lot of money.

[Pensador]

Any people from Quebec received cancellation email? I'm from MTl but received my stuff.

Just got the email this morning with the 5% off code.

[ceccam]

+ 1

[bylo]

I suspect the distinction is this: If they charged your credit card or PayPal then they've accepted your order and are legally obligated to send you the items for the price you were charged. OTOH if they only sent you an order confirmation, but didn't accept payment, then they're legally entitled to cancel the order on the basis that there was a pricing error.

[iceman86]

My order status changed this morning:


Shipping Method: Canada Standard
Estimated Delivery Date: Information Temporarily Unavailable.
Carrier: Not Shipped
Tracking Number: Not Shipped

Prior before this change my estimated delivery date was Aug. 12/09.

Should I be expecting a cancellation email soon?

Also is there anyway to re-instate the order? or Dell is just simply not giving in no more and will only give me the 5% off coupon?

[Sprite_TM]

dell has really poor customer service. i dont think i would want to order from dell anymore.

[Macross_Freek]

For those people that only had part of their orders shipped, did you call to get a refund and whether or not you did, have you received the refund yet?

I had two separate orders. One shipped fully, the other one was missing an item I'm guessing because it's out of stock but the order itself says shipped and includes the item in the order list. In my package though the item was not there and was not listed on the packing list. Oh and of course I was billed the full amount.

[blainehamilton]

Hmmm. No coupon code for me yet.

I wonder if one will come thru since my order was partially processed and arrived...

Hopefully they will have another error everyone can slap the 5% coupons on.

[silvery]

got the coupon, however what pisses me off is that some people received their discounted orders and others (like mine) got cancelled, wtf is up with that??

[Dubes]

I'm from Quebec, received the e-mail too. Related to the judgment, I didn't read it completly but from what I've been told, the price error must be honnored when the credit card is charged, which is like a store clerck run after you in the parking because of a price error, sorry it's too late. I think that it's the same online. No way they can cancel an order when it's charged to the credit card but in my case, my cc was never charged so I don't think that I could do anything.

Correct me someone if I'm wrong

Wild Thing

Same thing here, I live in Quebec and they canceled my order during the weekend and didn't charged my credit card.

I've been calling them everyday since Monday and yesterday they finally re-processed my order. The sales department or customer service won't be able to help you. You must call the verification department at 1-866-895-6186.

I never asked about the pricing error but just asked them to re-activate my order that was canceled. They try to make you give up by telling you a lot of different reason for what happened but if you push hard enough you'll get what you want at the original price.

Don't let them win. I also never had to threaten them with the OPC stuff, I just continually repeated that I wanted my order back!

Good luck!

[da_hool]

For those people that only had part of their orders shipped, did you call to get a refund and whether or not you did, have you received the refund yet?

I had two separate orders. One shipped fully, the other one was missing an item I'm guessing because it's out of stock but the order itself says shipped and includes the item in the order list. In my package though the item was not there and was not listed on the packing list. Oh and of course I was billed the full amount.

I had 1 order with 2 items... Only 1 item shipped and the other is still in production. I haven't been charged on my credit card yet for it.

[rvs007]

I've been calling them everyday since Monday and yesterday they finally re-processed my order. The sales department or customer service won't be able to help you. You must call the verification department at 1-866-895-6186.

I have tried calling the order verification department but when I asked them to reinstate my order, they said they'll have to transfer me to the online sales dapartment. Any ways around that?

[Dubes]

I have tried calling the order verification department but when I asked them to reinstate my order, they said they'll have to transfer me to the online sales dapartment. Any ways around that?

Well they once did that but the dude at the sales dept hang up on me so I called the verification department back and told them what happened. The lady that answered (Her name was Lee) then took the responsibility to contact the sales dept herself.

She told me that she would call me back once she heard from them but she never did. However, seems she did something cause now I can see my new order on the web site.

You need to push them to do it for you otherwise they keep transferring you to someone else.

[markj]

weird i just called that verification number and they said the item was OSS and that ill be getting it now?! i told them about the cancellation 5% but they seem to be sending it now...

[g man]

Dell is messed up, they credited my Visa $23.XX today. Messed up but I'll take it as a consolation prize. :evil:

[da_hool]

Another of my orders finally shipped today, Microsoft Mobile Mouse 6000 Bluetrack. :)

[Noobzilla]

I'm from Quebec, received the e-mail too. Related to the judgment, I didn't read it completly but from what I've been told, the price error must be honnored when the credit card is charged, which is like a store clerck run after you in the parking because of a price error, sorry it's too late. I think that it's the same online. No way they can cancel an order when it's charged to the credit card but in my case, my cc was never charged so I don't think that I could do anything.

Correct me someone if I'm wrong

Wild Thing

Well if you actually read it, you would know that the credit card has nothing to do with it.

They offer a product at a particular price.
You accept the offer by placing an order.
And that's it; they have to honor the price.

That's the whole point of the law. Otherwise, they could get away with false advertising, luring customers to their site. They could pick and choose which orders to accept and claim "price error" whenever they want to refuse an order.

[the_fm]

order cancelled and no 5% email. i'll be calling tomorrow morning and bring up the OPC considering they took my payment

[WildParadise]

tomorrow is the release of madden, if it's not shipped by monday night i'm calling them for the delay tuesday

[WildThing]

Well if you actually read it, you would know that the credit card has nothing to do with it.

They offer a product at a particular price.
You accept the offer by placing an order.
And that's it; they have to honor the price.

That's the whole point of the law. Otherwise, they could get away with false advertising, luring customers to their site. They could pick and choose which orders to accept and claim "price error" whenever they want to refuse an order.

Thanks, I'll try to call the service dept on Monday.

Wild Thing

[WildParadise]

oh yeah, order shipped by purolator!

Quantity Item Number Description Unit Price
4 A2893767 DELL ONLY EA MADDEN NFL 10 PS3 $32.99
4 A2831038 WII SPORTS RESORT W MOTION PLUS 7 26 09 $27.99
4 A1588236 DELL ONLY SCEA DUALSHOCK 3 CONTROLLER PS $23.99

got the madden preorders at 32.99!!!

nice

[paul3434]

100 DVD-R & USB key 8GB shipped today after a call to Dell.

[blainehamilton]

This just gets better and better.

Got a credit of $40.93 from Dell to my paypal account today. It should have been just $10.99 plus GST for the 8GB SDHC card that didn't arrive.

So in the end, I paid $20.98 for Wii Sports Resort and 2 2GB Sodimms...

:lol:

[da_hool]

Microsoft Mobile Mouse 6000 arrived today. Wow this mouse is pretty nice! I'm just waiting for Fable II X360 now.

[WildParadise]

for me right now the dell cash holding as been cleared and I got nothing on my credit card from dell right now AND they shipped it.

I know they still can charge it but right now it was shipped without payment.

[Mexi-Can]

I got the 5% coupon from Dell today. I called them on Monday and they reinstated one of the 2 orders cancelled (HDD and Memory).

I was not expecting anything from Dell for the order cancelled. But I'll take the coupon :D

[mahjongmaniac]

Just got this in my inbox:

Dear Customer,

On August 3rd 2009, www.dell.ca experienced an error whereby a $32 discount was applied to products that were ineligible for that discount.

Due to this error we cancelled your order, as provided for in our policy. We sincerely apologize for any inconvenience this may have caused.

As a result of this inconvenience, we would like to offer you this 5% off coupon on any item in the Electronic and Accessories store. This coupon will expire on October 30, 2009.

Please apply coupon code: XXXXXXXXXXXXX in your cart to receive your discount.

Regards,

Dell Canada Inc.

recv'd the email too... but no calls


looks like FS had to copy Dell and give away useless 5% codes

[mahjongmaniac]

Same thing here, I live in Quebec and they canceled my order during the weekend and didn't charged my credit card.

I've been calling them everyday since Monday and yesterday they finally re-processed my order. The sales department or customer service won't be able to help you. You must call the verification department at 1-866-895-6186.

I never asked about the pricing error but just asked them to re-activate my order that was canceled. They try to make you give up by telling you a lot of different reason for what happened but if you push hard enough you'll get what you want at the original price.

Don't let them win. I also never had to threaten them with the OPC stuff, I just continually repeated that I wanted my order back!

Good luck!

congrats. i guess persistence paid off for ya

-------


Well they once did that but the dude at the sales dept hang up on me so I called the verification department back and told them what happened. The lady that answered (Her name was Lee) then took the responsibility to contact the sales dept herself.

She told me that she would call me back once she heard from them but she never did. However, seems she did something cause now I can see my new order on the web site.

You need to push them to do it for you otherwise they keep transferring you to someone else.

if they say they'd call you back, you need to at least take down their full name and/or employee ID#... just in case you never get any response back....

[the_fm]

crap, forgot to call them. at least, i sent them an email. going to hear from it monday or tuesday. otherwise, they'll be down with the OPC :lol:

[moonrider77]

For those orders that got canceled, you might want to call the customer service. Because they canceled my Wii Remote (I ordered 3) and I called them and asked them nicely to honor the deal (even thought they don't have to). To my surprise that he said he can only honor 1 only at the discount price. 1 is better than nothing. :twisted:

But it's Big YMMV though, since they don't have to honor it.

[iceman86]

hmm my order got delayed again!! :mad:

as i mention in my earlier post i had an estimated delivery date of august 12.

then i received an email from dell stating my order is delayed and i would receive the stuff within 5 day business days (if not they will provide me with a notice).

now.. its delay again. should i call them up to see whats up? or keep waiting.

[WildParadise]

for those who got a credit, how much time after you got your partial order did they do this? my order is shipped and should arrive today and the amount holded is cleared so right now they still haven't charge me

[falloutchamp]

I ordered August 03. I received GTA4 and COD WAW for xbox 360 at the discounted prices.

I phoned dell today and managed after being hung up on 11 times :D to get my order for Fable 2 resubmitted (allegedly) as well as for the HDMI cable and wired controller. My 2nd order originally included a wireless controller, batman preorder, xbox 12 month subscription but from what i could make out from the broken English on the other line was that they are no longer being sold by dell so they will not be fulfilled :rolleyes:.

So far all my dealings with dell have been horrible. Hopefully I will get the rest of the resubmitted order and then phone back to complain why the original order was only partially filled :twisted: More leverage!

[WildParadise]

I received my full order, 4x wii sports resorts, 4x madden 10, 4x ds3 controller.

Funny part about service is at both place on the website I pushed for email confirmation when shipped and didn't got any email.

For now they didn't billed my CC, will see later, I think they got a full month to realize it.

[rvs007]

I gave Dell another call today (after trying for days and being turned down), and this time, a lady reinstated my previous order for 1 Wii Balance Board and 3 Wiimote controllers without a hassle. She gave me the new order number, and I just checked online to make sure it showed up. It says "In Production". I also checked to make sure both items are in stock, and they are. So hopefully, this time, the order will get shipped without being intervened. I made sure the order was reinstated with the same price.

Fingers crossed!

[mahjongmaniac]

I gave Dell another call today (after trying for days and being turned down), and this time, a lady reinstated my previous order for 1 Wii Balance Board and 3 Wiimote controllers without a hassle. She gave me the new order number, and I just checked online to make sure it showed up. It says "In Production". I also checked to make sure both items are in stock, and they are. So hopefully, this time, the order will get shipped without being intervened. I made sure the order was reinstated with the same price.

Fingers crossed!

lucky SOB... ;) which # did you call?

do you have the employee's ext. # ? :D

[rvs007]

lucky SOB... ;) which # did you call?

do you have the employee's ext. # ? :D

The number I called is 1-800-847-4096. Press '1' for English, '2' for Sales. Then tell the first agent you're calling concerning a cancelled order. The agent will transfer your call to Online Sales. This is where if you're lucky, you'll get an agent who can reinstate your order. If unlucky, they will tell you it was a pricing error and they can't do anything about it.

Unfortunately, I didn't take down the agent's extension or ID #.

Good luck.

[Dubes]

The number I called is 1-800-847-4096. Press '1' for English, '2' for Sales. Then tell the first agent you're calling concerning a cancelled order. The agent will transfer your call to Online Sales. This is where if you're lucky, you'll get an agent who can reinstate your order. If unlucky, they will tell you it was a pricing error and they can't do anything about it.

Unfortunately, I didn't take down the agent's extension or ID #.

Good luck.

I've been doing this every day since last week. When they reinstate my order, it gets directly to the "In Production" status. Then, the next day, they cancel it again. I'm up to 5 order numbers now for only 1 original order.

By the way, each web order has an assigned sales representative. You can ask his extension to the agent when choosing option 2 if you want to talk to him directly. They told me he's the only one that can reinstate orders.

Worse customer service I've seen. Tomorrow I'm gonna ask for a supervisor... :mad:

[wasabi1]

can someone give me link to better business bureau to file a complaint?

[bylo]

can someone give me link to better business bureau to file a complaint?
It depends on where you live. Ask Google.

[dinesh_zee]

Can anyone PM me a re-instated order number?

I was arguing with a supervisor at online order support and he said all pricing error orders were canceled and none was re-instated. He also said, if I could provide another order number which has been re-instated to prove him wrong, he will re-instate my order !!

So, any order number of any order that was actually shipped is what is want. Any help is appreciated.

[rvs007]

I've been doing this every day since last week. When they reinstate my order, it gets directly to the "In Production" status. Then, the next day, they cancel it again. I'm up to 5 order numbers now for only 1 original order.
Checked the order status this morning and the order was shipped! Checked the Purolator tracking and it's already on a vehicle for delivery! Talk about fast!

Are all your items in stock? My guess would be maybe one or more items you are ordering could be out of stock, which would probably get a CSR reviewing your order and getting it cancelled.

When I got my order reinstated yesterday, I made sure the two items I had in my order were in stock, so that it gets through production and shipped without notifying any CSR.

I'm still keeping my fingers crossed until I get my package and seeing my credit card billed in the correct amount!

But for those still trying... keep at it! I gave up after trying a few times last week, but then I tried again yesterday and got an agent who reinstated the order without any hassle.

[a in yul]

thanks for the heads up; got my order reinstated..!!

[Kynax]

I sent an email to Dell since one of my items had not showed up even though I had been charged.

Some guy from India replied that it had been cancelled since it was a price error. I replied that since I had been charged, they should ship it. He replied that I could ask for a refund if I wanted, but that they would not ship it (come on, I should not have to ask for the refund if you don't intend to ship...)

I decided to call them instead. Since I speak French, I usually get people in North America (at least, that's where I think they are) which are way more useful. I just told her that my item did not ship. She asked which one, checked for a few seconds and said "you'll have it in the next 48 hours". Done.

It was the 16gb data traveler, for those interested to know.

[mahjongmaniac]

I've been doing this every day since last week. When they reinstate my order, it gets directly to the "In Production" status. Then, the next day, they cancel it again. I'm up to 5 order numbers now for only 1 original order.

WTH?!??!

5 times re-instated orders and then all cancelled subsequently? :confused:

did they tell you why?

must be a lack of communication b/t depts.

[fatkinglet]

Hey, I don't know if anyone interested in trading some of the extra products you don't need

I got extra Xbox 360 controllers, MS communication packs, Logitech Mk 300 for trades and I am mainly interested in PS 3 controllers or other items :)

[Stranger]

I sent an email to Dell since one of my items had not showed up even though I had been charged.

Some guy from India replied that it had been cancelled since it was a price error. I replied that since I had been charged, they should ship it. He replied that I could ask for a refund if I wanted, but that they would not ship it (come on, I should not have to ask for the refund if you don't intend to ship...)

I completely agree with you. I just found that I had the same issue. Ordered 3 items (2 of them were the same). One single item shipped and the other two died on the vine. Was charged for all three. Took a call to resolve. Poor form to not automatically refund when they cancel the items.

Good news is they created a new order for the two missing items with a $0 invoice. May end up getting the two after all (since they're now in stock).

[WildParadise]

Can anyone PM me a re-instated order number?

I was arguing with a supervisor at online order support and he said all pricing error orders were canceled and none was re-instated. He also said, if I could provide another order number which has been re-instated to prove him wrong, he will re-instate my order !!

So, any order number of any order that was actually shipped is what is want. Any help is appreciated.

I would but my cc is still not charged so I won't make them check that order

[mahjongmaniac]

I completely agree with you. I just found that I had the same issue. Ordered 3 items (2 of them were the same). One single item shipped and the other two died on the vine. Was charged for all three. Took a call to resolve. Poor form to not automatically refund when they cancel the items.

3 items all on same order or separate?

if same order, they're obligated to fulfill the rest of the order since they already shipped you part of the order



Good news is they created a new order for the two missing items with a $0 invoice. May end up getting the two after all (since they're now in stock).

nice... free is always good lol

[Stranger]

3 items all on same order or separate?

if same order, they're obligated to fulfill the rest of the order since they already shipped you part of the order

Yes, on the same order. I don't think they *need* to ship the remainder, however, they can't charge for items they didn't ship.


nice... free is always good lol

Well, free from the new order perspective but they were already paid for in the previous order but didn't ship.

[iceman86]

I just received the lacie 8gb usb key today, but I am missing 4 other items.

1 of the item missing is the DVD player which is not in-stock. I called the sales dept and asked when will they be in-stock.
The sales rep. said if I place an order now it would take approx. 15 days for it to ship to me.

I also checked my CC and I still haven't been billed for my order. However the other 3 items that are missing are in-stocks.

Should I wait till they charge my CC before I call to complain/reinstate my order for the missing items? Or should I call now and request for a new order for my missing items?

***On the invoice of the package I received today the usb key was the only thing on the list as well.

[dinesh_zee]

Only the items that say "Usually Ships 1-2 Days" are considered to be in-stock is it?

Some of the items I want to re-instate says "Usually Ships: 5-7 Days", but they are considered to be out of stock by the sales agent and the online chat team.

[thehandofchaos]

Just to share my experience here

Well after ordering my keyboard and my 360 controller with the price error I got my keyboard withing 48 hours but no controller, no email from them or anything, its been 2 weeks so I emailed them and got a response today

"I apologize for any inconvenience this may have caused to you.

As per the information available to me, I see that the X360 Red Accessory Pack has been cancelled due to pricing related error. Hence, we can process the refund for the item which is not shipped out. Please confirm so that I will be able to process a refund request."

this is after 2 weeks of waiting! they didnt bother to contact me stating there was a price error they were glad to keep my money until i complained. nice company. I emailed them back compaining about this and how they should honor the price set. and if they werent sending my controller I was going to contact the bbb and post my experiences on my favourite forums.

This has pretty much soured me with dell.ca.

[WildParadise]

Just to share my experience here

Well after ordering my keyboard and my 360 controller with the price error I got my keyboard withing 48 hours but no controller, no email from them or anything, its been 2 weeks so I emailed them and got a response today

"I apologize for any inconvenience this may have caused to you.

As per the information available to me, I see that the X360 Red Accessory Pack has been cancelled due to pricing related error. Hence, we can process the refund for the item which is not shipped out. Please confirm so that I will be able to process a refund request."

this is after 2 weeks of waiting! they didnt bother to contact me stating there was a price error they were glad to keep my money until i complained. nice company. I emailed them back compaining about this and how they should honor the price set. and if they werent sending my controller I was going to contact the bbb and post my experiences on my favourite forums.

This has pretty much soured me with dell.ca.


I like that you need to confirm for the refund on a cancelled order, like there is another choice.

[Nierdal]

Another bad news :

The coupon we received state the following : "5% off coupon on any item in the Electronic and Accessories store"

Well try the add a monitor to your cart, the coupon won't work.

So let's say you would like to profit of the 5% off & the 50$ Paypal rebate, well you are screwed up.

I called Dell and it's a bug with the coupon, they acknowledge it, but they can't do anything.

[Seifer]

Another bad news :

The coupon we received state the following : "5% off coupon on any item in the Electronic and Accessories store"

Well try the add a monitor to your cart, the coupon won't work.

So let's say you would like to profit of the 5% off & the 50$ Paypal rebate, well you are screwed up.

I called Dell and it's a bug with the coupon, they acknowledge it, but they can't do anything.

I think I know you ! Check PM ;)

[b0ne]

Another bad news :

The coupon we received state the following : "5% off coupon on any item in the Electronic and Accessories store"

Well try the add a monitor to your cart, the coupon won't work.

So let's say you would like to profit of the 5% off & the 50$ Paypal rebate, well you are screwed up.

I called Dell and it's a bug with the coupon, they acknowledge it, but they can't do anything.

Ask them to knock off the 5% right away, along with another $50. :)

[Nierdal]

Ask them to knock off the 5% right away, along with another $50. :)

They can't because the 50$ comes from Paypal. I tryed...

[mahjongmaniac]

Yes, on the same order. I don't think they *need* to ship the remainder, however, they can't charge for items they didn't ship.

i'm pretty sure they're obligated to fulfill the rest of the order

if they shipped you 1 of 3 items (not to mention charged you for all 3 items), the contract is a "signed agreement" at this point

unless you specifically ask them to cancel.... (i wouldn't)

[b0ne]

They can't because the 50$ comes from Paypal. I tryed...

Sure they can, they just won't.. dell sucks unless they're giving stuff away. :)

[iceman86]

anyone still trying to fight for their missing items/cancel orders?

i've been calling dell for the past 2 hrs trying to get my missing items on a new/reinstate order.

as of a result i kept getting the following:

1) refund
2) placing a new order for reg. price

still trying to fight for the missing items lol.

any advices or suggestions on what i can say to get my items?

[dinesh_zee]

anyone still trying to fight for their missing items/cancel orders?

i've been calling dell for the past 2 hrs trying to get my missing items on a new/reinstate order.

as of a result i kept getting the following:

1) refund
2) placing a new order for reg. price

still trying to fight for the missing items lol.

any advices or suggestions on what i can say to get my items?

I am waiting for 2 couple of items to come back in stock...

Successfully reinstated 1 item as a new order... shipped too!

[iceman86]

I am waiting for 2 couple of items to come back in stock...

Successfully reinstated 1 item as a new order... shipped too!

what # did u called? would you happen to have ext. # as well?

i kept trying to get my missing items, but they insist they can restate my order or place a new order for the same price.

how were you able to obtain the i item that is shipped?

also how long can we wait? i found out 1 of the item i am missing is temp. oos and wont be in-stock for another 15 days.

dell already charged me for my order.

[Metninja]

i'm pretty sure they're obligated to fulfill the rest of the order

if they shipped you 1 of 3 items (not to mention charged you for all 3 items), the contract is a "signed agreement" at this point

unless you specifically ask them to cancel.... (i wouldn't)That's what I'm thinking too. I sent them a decently written legalspeak lite style reply to their cancellation email saying they must honor the order under QC law. They shipped me one of the 3 items I ordered (the 100 dvd-r's) 2 days after my email, and switched my order status from cancelled back to in production. I expect I'll be getting my 360 wired controller and arkham asylum once it is released for pc once it gets released next month.

[jakemtl]

Patience pays off.

Verbatim 100 DVD-R spindle showed up today along with the Philips 5990 DVD player.

[g man]

Patience pays off.

Verbatim 100 DVD-R spindle showed up today along with the Philips 5990 DVD player.

And they told me 3 times, 3 diff reps, the 5990 was no longer shipping. :mad: I gotta move to Quebec!

[mahjongmaniac]

what # did u called? would you happen to have ext. # as well?

i kept trying to get my missing items, but they insist they can restate my order or place a new order for the same price.

errr... you kept calling, but they "can" ?
you meant they "can't" right? :P



how were you able to obtain the i item that is shipped?

also how long can we wait? i found out 1 of the item i am missing is temp. oos and wont be in-stock for another 15 days.

dell already charged me for my order.

i think it just depends on the CSR when calling... some got lucky w/ an easy-going CSR i guess

------


Patience pays off.

Verbatim 100 DVD-R spindle showed up today along with the Philips 5990 DVD player.

damn you QCers ;)

[bylo]

Gotta love Dell. Not only did they honour the $32 off on my purchase of 16GB thumb drives and 2GB RAM SODIMMs, now they want my feedback on the transaction :D

I think they deserve 5 stars for value :lol:

http://i30.tinypic.com/2u59gm1.jpg

[dinesh_zee]

So far, 2 items out of 3 items in 1 order were separately reinstated / shipped/ cc charged.

1 more to go...

[mahjongmaniac]

Gotta love Dell. Not only did they honour the $32 off on my purchase of 16GB thumb drives and 2GB RAM SODIMMs, now they want my feedback on the transaction :D

I think they deserve 5 stars for value :lol:

http://i30.tinypic.com/2u59gm1.jpg

if they honoured any of my orders, i'd give 'em 10/5 stars :lol:

[da_hool]

The last of my orders came in yesterday, Fable II Xbox 360. Something to keep me amused if I can find the time to get into it.

[WildParadise]

Got my whole order, 4x DS3, 4x Wii Sports Resorts and 4x Madden 10 (when it was a preorder :-) )