Bad experience with Bestbuy replacement plan - what can I do ?
Forgive for the incoming wall of text, I'll keep it as short as possible
I bought a Philips TV ~2 years ago from Bestbuy along with their Product Service Plan. Around ~4 months ago I start to have problems with my TV, I contacted BB and they directed me to their "authorized" repairer (Rayjac Electronics)
From this moment on I have one of my worst experience dealing with BB/Rayjac/Sony cust service. At first Rayjac never showed up to their repair appointment and never even called to notify their cancelation, after much headache they finally came over and determined that the TV need replacement part.
Fast forward 2 months later with 0 communication I called BB again and they found out that Rayjac contacted Bestbuy notifying the part could not be obtained and I should get a replacement TV (they neglect to inform me about this until I called...)
I went to the BB store at Downsview and received a demo model of Sony 40" TV. I had the TV delivered yesterday and to my surprise the TV came with different remote control from the manual (It's a generic Sony remote with ALOT of missing functions).
I called BB PSP hotline again and they told me to go to the store. I went to the store the same day and spoke to the service manager which pretty much told me I'm SOL...and told me to contact Sony.
I contacted Sony this morning and they told me I'm SOL as well and all they can recommend is to contact their accessories department and BUY the remote. I refused to do that and called BB Customer Service line again which notified me that I'm pretty much SOL too...
Anyone have any idea on what I could to to get this rectified ?
I bought a Philips TV ~2 years ago from Bestbuy along with their Product Service Plan. Around ~4 months ago I start to have problems with my TV, I contacted BB and they directed me to their "authorized" repairer (Rayjac Electronics)
From this moment on I have one of my worst experience dealing with BB/Rayjac/Sony cust service. At first Rayjac never showed up to their repair appointment and never even called to notify their cancelation, after much headache they finally came over and determined that the TV need replacement part.
Fast forward 2 months later with 0 communication I called BB again and they found out that Rayjac contacted Bestbuy notifying the part could not be obtained and I should get a replacement TV (they neglect to inform me about this until I called...)
I went to the BB store at Downsview and received a demo model of Sony 40" TV. I had the TV delivered yesterday and to my surprise the TV came with different remote control from the manual (It's a generic Sony remote with ALOT of missing functions).
I called BB PSP hotline again and they told me to go to the store. I went to the store the same day and spoke to the service manager which pretty much told me I'm SOL...and told me to contact Sony.
I contacted Sony this morning and they told me I'm SOL as well and all they can recommend is to contact their accessories department and BUY the remote. I refused to do that and called BB Customer Service line again which notified me that I'm pretty much SOL too...
Anyone have any idea on what I could to to get this rectified ?