[Merged] Teksavvy Residential Cable Internet

[Trifid]

Teksavvy is starting to re-sell cable internet as well. Very tempting for those looking to get away from Rogers but are too far from a CO to use DSL.

From Teksavvy email:
"Exciting News!
TekSavvy is very proud to announce the launch of TekSavvy High Speed Cable Internet in Toronto! Along with having Cable High Speed in Toronto, we also offer Cable High Speed in the province of Quebec."

Teksavvy Residential Cable Internet (http://teksavvy.com/en/res-internet.asp#cable) with Upcoming Price Changes (Feb. 2 2012)

As of February 2, we will be introducing new high-speed cable and DSL packages that will offer our customers all the speed and bandwidth options they need. With these new product options, our pricing for our existing product packages will be changing.

300GB Packages. The cost of most of our 300GB packages will increase. However, for DSL customers, the 300GB meter will not run between the hours of 2 am and 8 am, effectively allowing unlimited services for all downloading in that off-peak period. We are pleased to be the first in the industry to offer unlimited off-peak bandwidth.*
Unlimited Packages. We are pleased to introduce new speeds with unlimited bandwidth for our more avid Internet users. These products will lead us into the future, accurately reflecting the greater demands that will occur as Internet usage increases. We understand and share the desire to enjoy all that the Internet offers, and want to ensure we allow our customers to continue to share in that experience.*

Cable Internet:
Category.......Speed.....Cap.........New Price
Basic...............3.........25.............24.95
Lite.................3.........300...........30.95
Lite.................3.......Unlimited......40.95
Express...........12........300...........39.95
Express...........12......Unlimited......54.95**
Extreme Pro.....24........300...........46.95
Extreme Pro.....24.......Unlimited.....61.95**

**Product not available until February 2.

Activation fee = $44.95, Save $20 with a modem purchase!
Move Fee = $65
If a Dispatch is required for troubleshooting = $99
Additional Bandwidth = $0.50/GB/mo
Account changes = $5

Activation Time lines
Cable new connection – min 7 calendar days ahead, max 30 calendar days ahead
Cable transfer – min 12 calendar days ahead, max 20 calendar days ahead
Installs can be, (8am-11am), (11am-2pm), (2pm-5pm), (5pm-8pm)


The service isn't as widespread as the Roger's network - Yet! Check your Postal Code for service:

List of service area (http://www.dslreports.com/forum/r24269504-Re-TSI-Cable-Changes)

Follow the updates on:
http://www.dslreports.com/forum/r24269049-TSI-Cable-Changes

[Moosebox]

Not really in the whole GTA, more like just Toronto right now, but they will be expanding. I'll be sticking with Teksavvy DSL for now until UBB comes into effect, then I may consider a switch.

[Anonymous_]

that 3$/gig over the cap is terrible

[bleuwave]

thats pretty expensive!

[hightech]

Activation fee = $44.95, Save $20 with a modem purchase!
Move Fee = $65
If a Dispatch is required for troubleshooting = $99

How is this cheap when they charge these fees?

You need to add the above fees to the cost of the internet and then divide by the number of months you plan on keeping their service for the true rate.

$36.95 x 12 = $443.40
Add $44.95 for the above fee, and then $65 and you got $109.95 in fees

So $553.35 for the 1 year price works out to $46.11 a month. Rogers pricing is $46.99 makes this to be a COLD deal. Add the fact that you can get L&R discounts and now you got better pricing then these guys.

My suggestion: Call L&R at Rogers and get a discount on your Internet. I been paying $32 a month for Extreme Internet for YEARS.

[DragOnT]

They are resellers of Rogers.

You can use their pricing and call Rogers so that you get the retention rate - which works out to be roughly same. But you don't need to pay "activation" fee.

[Trifid]

that 3$/gig over the cap is terrible


thats pretty expensive!

Agreed, the overage charge is high, but the package pricing is better than Rogers for those who do not go over the caps.

[mushroomcheese]

What is L&R at Rogers and how did you lower the cost of the Extreme service?


How is this cheap when they charge these fees?

You need to add the above fees to the cost of the internet and then divide by the number of months you plan on keeping their service for the true rate.

$36.95 x 12 = $443.40
Add $44.95 for the above fee, and then $65 and you got $109.95 in fees

So $553.35 for the 1 year price works out to $46.11 a month. Rogers pricing is $46.99 makes this to be a COLD deal. Add the fact that you can get L&R discounts and now you got better pricing then these guys.

My suggestion: Call L&R at Rogers and get a discount on your Internet. I been paying $32 a month for Extreme Internet for YEARS.

[leonk]

Not really in the whole GTA, more like just Toronto right now, but they will be expanding. I'll be sticking with Teksavvy DSL for now until UBB comes into effect, then I may consider a switch.

What is UBB?

[Trifid]

What is UBB?

Usage Based Billing (http://news.slashdot.org/story/10/05/07/0148224/CRTC-Approves-Usage-Based-Billing-In-Canada?from=rss&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Slashdot%2Fslashdot+%28Slashd ot%29)

[Trifid]

How is this cheap when they charge these fees?

You need to add the above fees to the cost of the internet and then divide by the number of months you plan on keeping their service for the true rate.

$36.95 x 12 = $443.40
Add $44.95 for the above fee, and then $65 and you got $109.95 in fees

So $553.35 for the 1 year price works out to $46.11 a month. Rogers pricing is $46.99 makes this to be a COLD deal. Add the fact that you can get L&R discounts and now you got better pricing then these guys.

My suggestion: Call L&R at Rogers and get a discount on your Internet. I been paying $32 a month for Extreme Internet for YEARS.

Existing Rogers customers or Teksavvy DSL customers may get these fee's waived - I did when I switch my Bell phone to Teksavvy.

[Triad]

http://lmgtfy.com/?q=usage-based+billing.

What is UBB?

[FinderRO]

They are resellers of Rogers.


Cause of this I believe that the internet will be throttled like crazy.
And I don't see the TekSavvy Ultimate Cable (30mbps) package being available here in Toronto, they have it in Quebec. :(
Also having caps is a bad deal....:mad:

So it's bad, bad and bad...
I won't switch from my DSL for now.

[Triad]

I'd rather go to Videotron for unlimited... At $93 w/ tax a month with massive downs, it will leave me no choice to go that route when in uni...

[S N Frost]

Cause of this I believe that the internet will be throttled like crazy.
And I don't see the TekSavvy Ultimate Cable (30mbps) package being available here in Toronto, they have it in Quebec. :(
Also having caps is a bad deal....:mad:

So it's bad, bad and bad...
I won't switch from my DSL for now.

TekSavvy is not a reseller of Rogers service anymore than they are resellers of Bell's DSL. They are still ultimately providing the service, its just a question of who's network it is provided through.

Now that UBB looks to be coming down the line, DSL service as we know it with Teksavvy and other independent ISPs will disappear.

If/when that happens (and if Teksavvy does not suffer from throttling on cable), I will likely switch to their cable service. Their 95GB cap and twice the speed on cable will only cost a few dollars a month more than what I'm paying for dry-loop DSL, and is certainly more attractive than a 60 GB cap on DSL - after UBB.

[Taft]

I will stick with Teksavvy DSL for now too, but this is fantastic news and I could care less if the packages are not significantly better than Rogers, I refuse to support that scum-of-the-earth company.

[Coolers]

There really isn't any benefit to getting Teksavvy's cable internet option, especially when you can get 30% off Rogers' standard rates with near-certainty with a one year contract.

And if you don't want to give Rogers your money? Guess what, they're getting it from Teksavvy anyways.

[iamdman]

Teksavvy is starting to re-sell cable internet as well. Very tempting for those looking to get away from Rogers but are too far from a CO to use DSL.

From Teksavvy email:
"Exciting News!
TekSavvy is very proud to announce the launch of TekSavvy High Speed Cable Internet in Toronto! Along with having Cable High Speed in Toronto, we also offer Cable High Speed in the province of Quebec."

Teksavvy Residential Cable Internet (http://teksavvy.com/en/res-internet.asp#cable)

Service Down Up Gig Cap Price

Lite Cable 3 Mbps 256 K 25 $27.95

Express Cable 10 Mbps 512 K 60 $36.95

Extreme Cable 10 Mbps 1 Mbps 95 $42.95

Please call in to qualify. 1-877-779-1575


Activation fee = $44.95, Save $20 with a modem purchase!
Move Fee = $65
If a Dispatch is required for troubleshooting = $99
Additional Bandwidth - $3/GB/mo Max $50


Edit : added Rogers Price plan for comparison:

Service Down Up Gig Cap Price

Lite Cable 3 Mbps 256 K 25 $35.99

Express Cable 10 Mbps 512 K 60 $46.99

Extreme Cable 10 Mbps 1 Mbps 95 $59.99

Nice I will now use this to negotiate a better price with Robbers.

[vibinvo]

i will stick with teksavvy dsl for now too, but this is fantastic news and i could care less if the packages are not significantly better than rogers, i refuse to support that scum-of-the-earth company.

+1

[NG]

Primus has their own DSLAM's in Toronto and other parts of Canada which means they'll still be able to offer unliminted after UBB.

Teksavvy should have charged more for their unliminted service before and bulit their own network like Primus.

This cable reselling service is just too little too late t save them IMO.

[vaporize]

I am planning to switch to Teksavvy anyways, is cable faster or DSL faster?

The pricing seems like DSL package they have is much better than cable.

[Taft]

There really isn't any benefit to getting Teksavvy's cable internet option, especially when you can get 30% off Rogers' standard rates with near-certainty with a one year contract.

And if you don't want to give Rogers your money? Guess what, they're getting it from Teksavvy anyways.

There's only 'no benefit' if customer service is not important to you. I would rather have Teksavvy pay Rogers a wholesale rate on my behalf rather than me pay a much higher customer rate and the pain of dealing with Rogers directly *shudder*


Primus has their own DSLAM's in Toronto and other parts of Canada which means they'll still be able to offer unliminted after UBB.

Teksavvy should have charged more for their unliminted service before and bulit their own network like Primus.

This cable reselling service is just too little too late t save them IMO.

Teksavvy has high customer loyalty owing to excellent customer service and pricing. UBB is a blow to their business (and I kindly invite the telco industry stooges on the CRTC board to eat ****) but it's not their death knell yet.


I am planning to switch to Teksavvy anyways, is cable faster or DSL faster?

The pricing seems like DSL package they have is much better than cable.

Cable is faster but with lower bandwidth caps and a bit higher price. Only heavy torrenters should care.

[Trifid]

I am planning to switch to Teksavvy anyways, is cable faster or DSL faster?

The pricing seems like DSL package they have is much better than cable.

It really depends on you location in relation to a DSL CO.

A couple of years ago Teksavvy was kind enough run a test (FREE BTW - see previous comments about customer service - It makes a real diff when you're taking to Wendy in Chatham as opposed to 'Mike' in Bangalore) and my DSL speed would have been ~3 Mbps, which would have been less than my Cable Speed - so I held off.

[NG]

Ok...I agree with what you're saying and perhaps I was a tad too harsh on TSI (I do like them btw hence why I promote them in my sig) but still the CRTC asshats have proven as long as you're connected to the major telco's in any way the commission will make you dance to the tune of the big boys. Bell or Rogers...it sadly doesn't matter in the long run.

TSI had price and unliminted bandwidth going for it...I still think they should have charged more and started to build their network.

IMO the core of what the CRTC has done here is to ensure a digital divide where those in densely city cores will have fast speeds and unliminted service, the burbs further away from the CO will have slower unliminted or capped fast speeds and those in more rural type areas on city fringes will just have Bell.

TSI - install your own hardware in dense areas like downtown TO where it's financially viable to become a real ISP and get out from under the heels of Bell/Rogers and their puppets at the CRTC!

[harpons]

Well, Quebec is getting different speed and package.
Maybe they are selling off from Videotron as to Rogers in Ontario?
The 10/1 95 for $42.5 is very attractive, as it's about the same price i paid for my DSL+dry loop.

Quebec Teksavvy
Service Down Up Gig Cap Price
Basic Cable 1 Mbps 128 K 3 $26.95
High Speed Cable 7.5 Mbps 820 K 30 $34.95
High Speed Pro Cable 7.5 Mbps 820 K 90 $54.95
High Speed Elite Cable 7.5 Mbps 820 K ~~ $79.95
Ultimate Cable 30 Mbps 1 Mbps 100 $65.95

Ontario Teksavvy
Service Down Up Gig Cap Price
Lite Cable 3 Mbps 256 K 25 $27.95
Express Cable 10 Mbps 512 K 60 $36.95
Extreme Cable 10 Mbps 1 Mbps 95 $42.95

[ipse]

http://lmgtfy.com/?q=usage-based+billing.

Cracks me up every time :)

[shoei]

im with teksavvy dsl right now...and im not even sure how much i download every month lol does the invoice say so?

[cobretti]

im with teksavvy dsl right now...and im not even sure how much i download every month lol does the invoice say so?

Just go here and enter your 'username@teksavvy.com'

http://www.teksavvy.com/en/gigusage.asp

[Dorianking]

This is colder than your best friend kicking you in the balls.

[jimmyzaas]

yea.. the $50 overuse is a giant kick in the nuts. I would have accepted 25 but 50 is just too much.

It's still dollar for dollar better than the rogers plans tho. You'd save $10+ by switching from Rogers to Teksavvy. So in that respect, it's hot for existing Rogers customers.. but for adsl users.. damn this blows.

[Civuck]

Is there a 200Mb/s service available in the GTA like this one (http://www.novusnow.ca/services/internet.php) in Vancouver?

http://i.imgur.com/8npOO.jpg

[Jon Lai]

Is there a 200Mb/s service available in the GTA like this one (http://www.novusnow.ca/services/internet.php) in Vancouver?

http://i.imgur.com/8npOO.jpg

Slowest these guys offer is 20mbps. This is the way internet should be.

[poop_on_you]

That's a terrible deal.

It's cheaper to sign a 1 yr contract with Rogers and get 30% off.

[bug]

TekSavvy High Speed Elite Cable 7.5 Mbps 820 K Unlimited $79.95
This is the same as a Videotron Business line.

Additional Bandwidth
Basic and High Speed Packages $8.00/GB/mo (Max $50)
Ultimate Package $1.75/GB/mo
30GB = $15,
5GB = $6

One gigabyte costs them a fraction of a penny. Where the hell do they get off charging that rate :mad:

[user01]

I have Rogers Express and I am only paying like $33 + tax per month. I think I got like 30% discount off.

[Buggy166]

Just go here and enter your 'username@teksavvy.com'

http://www.teksavvy.com/en/gigusage.asp


130 gb

300 gb

and 70 gb for may so far


lol im screwed. well, not paying for cable offsets that. cable bill ~60 anyways. i wanna upgrade to something ~20mb +

[actng]

So do you still get sometv channels for free like you do with rogers if you go with tekdavvy?

[Trifid]

One gigabyte costs them a fraction of a penny. Where the hell do they get off charging that rate :mad:

Agreed, they all charge way too much - CTRC has to fix that and UBB will not fix it.

I imagine that Rogers (or whoever) resellers have to charge so much - I doubt Teksavvy would punk ppl like that if they could avoid it, its not their modus operandi - after all they fought against bell capping resellers in the first place.

[fly]

I'm paying $32.95 / month for unlimited 3web cable internet..
Teksavvy is charging $36.95 with 60GB limit?

I hope Teksavvy gets more price competitive. I have their DSL service at my parents house and they're pretty good.

[4flava]

I'm paying $32.95 / month for unlimited 3web cable internet..
Teksavvy is charging $36.95 with 60GB limit?

I hope Teksavvy gets more price competitive. I have their DSL service at my parents house and they're pretty good.

Buddy, how's 3web for you and where do and what's their speed like for you??

I'm currently with TS but my DSL maxes out at 1.7. =(

heard too many bad stories about 3webs service though..

[George W. Bush]

Wait... wait... wait... UBB will allow the ISPs to now charge anything they want for "overusage" (vs. the limit they now impose?).

Rogers now charge up to $50 extra when you go over their very low limits... 95GB a month... nice low number - I bet most of their people go over that limit, especially when you have 2 PCs and you do gaming over the internet, music, etc...

They will NOT raise this limit because that limit is what makes them the BIG MONEY.

CRTC - filled with past employees who have worked for rogers or bell - are happy because they are buddies with them... such a corrupt system, and the government needs to step in and do something about it.

We the people like being keyboard commandos, but that is about it. We can write letters which will find their ways in the recycling bins.

We need to petition people and get something done because we are being at the mercy of bell, rogers and crtc who technically are all in the same bed!

[nasersid]

So do you still get sometv channels for free like you do with rogers if you go with tekdavvy?

+1. I like to know that also.

[deeplove]

was on their DSL for a while. Very good speeds, love the high bandwidth allowed. 2 thumbs up. Better than bell and rogers combined.

[Eldorado]

+1. I like to know that also.

As far as Rogers is concerned, if you are only paying for internet then that's all you should be getting

Anyone I know that only has internet had a filter put on their line so that no channels get through.. easily removed..

[bibowski]

Just go here and enter your 'username@teksavvy.com'

http://www.teksavvy.com/en/gigusage.asp

I tried this, and it just comes up with '0'. Is anyone else having issues using it?

[Gooner]

I tried this, and it just comes up with '0'. Is anyone else having issues using it?

If you have the MLPP option with Teksavvy your account is 'username@wiredhighspeed.com'

[fly]

Buddy, how's 3web for you and where do and what's their speed like for you??

I'm currently with TS but my DSL maxes out at 1.7. =(

heard too many bad stories about 3webs service though..

I switched from Rogers and didn't notice a difference with torrents (probably because Rogers throttles). The only real difference is probably with long Youtube videos (and other video streaming websites) where I'd need to let it buffer a bit longer than before with Rogers. According to dslreports, I'm getting 1.59Mps.

3Web messed up my billing in the first 2 months while a few problems were caused by Rogers (like not showing up even though they confirmed the installation date, and snipping my cable after 1 month as result of my Rogers cancellation). I know someone at Rogers and he looked up my file and confirmed that Rogers messed up on the service orders. It took about 3 months for the dust to settle and it's been smooth sailing since.

I'm in Mississauga.

[gameboy115]

I will stay with my velcom.ca, unlimited 5mb plan instead which only costs 28 before tax

BTW even it states 5mbs, my max speed is up to 6mb though

[Buggy166]

I tried this, and it just comes up with '0'. Is anyone else having issues using it?

if you only type in ur username then you get 0 because you dont exist

make sure your address is @teksavvy or @ whatever someone else said in here if u have the other service.

[fightbriz]

what's the best deal for internet nowadays?

[pysik]

Just go here and enter your 'username@teksavvy.com'

http://www.teksavvy.com/en/gigusage.asp


all this time ive been thinking oh i have 200gb, i can control myself and not go over, i check and boom
march - 239gb
april - 270gb
may - 60gb so far

good thing i havent been charged overage for those months

[NG]

If I was iTunes/Apple I'd be pissed. I can't believe these low caps aren't hurting their business.

At the very least we need "free zones" like they have in the UK where B/W doesn't count if you're using a legit service like iTunes.

[marc_t]

I'm currently with Videotron cable paying 59 $ tax in for 10 megabit.

Should I go for cable or DSL with Tek ???

[ngaiden]

I'm currently with TS but my DSL maxes out at 1.7. =(

I've been with Teksavvy for 3 months, unlimited high speed DSL. For the longest time i maxed out at 2mb/s. Kept on calling customer support at TS and they kept on telling me the same thing, make sure all the noise filters are in. I finally got a hold of a csr that checked things out more and found out that Bell had capped me for 2mb/s. He put in a ticket with bell with a new profile and that solved it. The csr I spoke to was Ben. Hope this helps

[scotsman88]

Love Teksavvy...3 years, no issues at all, lightning fast

Unlimited Dry DSL, for $39...and prepaid VOIP phone for .5 cents/min anywhere
best combo ever!!!
screw Bell...

[scotsman88]

I've been with Teksavvy for 3 months, unlimited high speed DSL. For the longest time i maxed out at 2mb/s. Kept on calling customer support at TS and they kept on telling me the same thing, make sure all the noise filters are in. I finally got a hold of a csr that checked things out more and found out that Bell had capped me for 2mb/s. He put in a ticket with bell with a new profile and that solved it. The csr I spoke to was Ben. Hope this helps

could be a few factors also: distance from C/O, line attenuation, age of wiring, and also if you are on fastpath or interleave error correction

[CheapoFillipo]

all this time ive been thinking oh i have 200gb, i can control myself and not go over, i check and boom
march - 239gb
april - 270gb
may - 60gb so far

good thing i havent been charged overage for those months

hhahahaha me too!!! I had no idea

March 243gb
April 229gb
May 76gb so far

so.... what do I do now? do i sign up for a bigger package (that's what she said), do i try to restrain myself by about 10-25%, or do I just ride the wave until they say "here's your overage charges starting TODAY!" and THEN decide

[bigred-9]

Is there a 200Mb/s service available in the GTA like this one (http://www.novusnow.ca/services/internet.php) in Vancouver?

http://i.imgur.com/8npOO.jpg

750gb still isnt enough for me, especially at that price

[bigred-9]

hhahahaha me too!!! I had no idea

March 243gb
April 229gb
May 76gb so far

so.... what do I do now? do i sign up for a bigger package (that's what she said), do i try to restrain myself by about 10-25%, or do I just ride the wave until they say "here's your overage charges starting TODAY!" and THEN decide

March 1.47tb
April 1.45tb

UBB will be bad for me

[bigred-9]

If you have the MLPP option with Teksavvy your account is 'username@wiredhighspeed.com'

Mine is xxxxxxxxx@dslinternet.ca

[nx6288]

March 1.47tb
April 1.45tb

UBB will be bad for me

holy crap do you get charged extra?

I just checked and I did 400GB in March and I'm already at 240GB in May

[Psycho77]

I will stay with my velcom.ca, unlimited 5mb plan instead which only costs 28 before tax

BTW even it states 5mbs, my max speed is up to 6mb though

This wont last long, Unlimited wont exist anymore pretty soon:
http://www.cbc.ca/technology/story/2010/05/06/crtc-usage-based-billing-internet.html

[Civuck]

March 1.47tb
April 1.45tb

UBB will be bad for meMath says that if you max out a 5Mb/s connection solid with downloading over the course of a month, that equates to 1.6 terabytes of data transferred.

Presumably your numbers, if legit, are combined up and down. ?

[gameboy115]

This wont last long, Unlimited wont exist anymore pretty soon:
http://www.cbc.ca/technology/story/2010/05/06/crtc-usage-based-billing-internet.html

I think there is always grey area:D

[althoma1]

Originally Posted by Psycho77
This wont last long, Unlimited wont exist anymore pretty soon:
http://www.cbc.ca/technology/story/2...-internet.html

The story says Bell has to move all their grandfathered customers off unlimited before they can make resellers pay for useage. That could take a while - I'm sure there are a lot of unlimited Bell customers that will hang on to that grandfathered package for as long as they can even if Bell adds ridiculous user fees (that's the usual tactic they use to get people to move off older packages - it's what they've done for years with older TV packages).

[vsaint]

what a joke, but no surprises.
We just need 1 person to hang on.

[heimdal]

Teksavvy should take over or fund one petson's grandfathered plan and chalk it up to business expenses.

Kinda shady but Bell deserves to be taken advantage of.

[a in yul]

Is there a 200Mb/s service available in the GTA like this one (http://www.novusnow.ca/services/internet.php) in Vancouver?

http://i.imgur.com/8npOO.jpg

anything similar in Montreal..?

[tomtomtom]

Is there a 200Mb/s service available in the GTA like this one (http://www.novusnow.ca/services/internet.php) in Vancouver?

http://i.imgur.com/8npOO.jpg

I like this. Looks like the only bottleneck between my PC and the internet is my LAN (still running on 100Mbps)

This would be a good deal if I can ask my neighbours to get on board. $300/5. That's 60/mth and each household get 40Mbps and 150GB. This price still owns Rogers!

[Sheex]

Cracks me up every time :)Only it doesn't work in this case because if you googled UBB (http://lmgtfy.com/?q=UBB) or What is UBB (http://lmgtfy.com/?q=What+is+UBB)? You wouldn't get the result Usage Based Billing...

[bigred-9]

Math says that if you max out a 5Mb/s connection solid with downloading over the course of a month, that equates to 1.6 terabytes of data transferred.

Presumably your numbers, if legit, are combined up and down. ?

If legit? What does that mean?

Upload Download Total
31,106.60 1,427,151.28 1,458,257.88

Thats april

[bleuwave]

http://i.imgur.com/8ySyN.jpg

wish we had something in the GTA like this...

[cpaqf11]

hey guys, sorry for for asking a question thats most likely already been answered but will UBB only affect dsl ips ? or also cable ?

also, many isps like videotron,rogers and cogeco already have a system that when u got over ur limit by lets say 50$ you dont get charged anymore, so will UBB be the same kind of thing ?

[TFArchive]

The new UBB ruling only applies to Bell DSL wholesalers. The cable providers in Ontario/Quebec already have UBB on their users, some with $50 cap like Rogers others like Videotron can have infinite overages on some plans.

Look at it this way, if you can get Teksavvy cable and you are a heavy user you will pay ~$95 a month but you will get service that is twice as fast so it almost justifies the cost. Now it remains to be seen if the new service through rogers is throttled or truly unlimited after max overage. From what I've read on dslreports.com no rogers user has been kicked off for using too much since they put the $25/50 overages.

I am hoping by the time Teksavvy gets to Ottawa they will have gotten Rogers to give them access to the 25/50 mbit speeds. I'd gladly pay ~$105-110 for 'unlimited' 25mbit speeds.

[Meridian]

Not really in the whole GTA, more like just Toronto right now, but they will be expanding. I'll be sticking with Teksavvy DSL for now until UBB comes into effect, then I may consider a switch.

You're right. It does not seem to support Scarborough at all. I do not have home phone or cable. Below were the two options I was considering and leaning towards cable to avoid the $9 dry loop.

1) Express Cable 10 Mbps 512 K 60G $36.95
2) HS DSL 5M/800k 200G $29.95/month + $9 Dry Loop

[goonx126]

Hello all RFDers

So we've all heard about how crappy and overpriced Hell :evil:, i mean Bell, is for internet... yes? There's also the upcoming problem of UBB for all the DSL wholesalers out there.

Teksavvy's answer to that was to wholesale cable internet from rogers but the plans were medicore at best and furthermore there was no unlimited bandwidth. They've made changes to their plans and honestly, WOW.

Check it out for yourselves. 10mbps/1mbps and unlimited bandwidth for $55/month. There are installation fees so I'll let you guys read up the details. :razz:

Update:
Check your Postal Code for service. Apparently the service isn't as widespread as the Roger's network.

List of service area (CLICK HERE) (http://www.dslreports.com/forum/r24269504-Re-TSI-Cable-Changes) Sorry no Quebec.

FOR SCARBOROUGH, "end of may is the plan!" says Rocky. :)

One more thing:

1) NO THROTTLE!!! (YES YOU READ THAT RIGHT)

2) The three remaining areas in Toronto should be up by end of this month. "GTA area locations should start popping up starting June right into August somewhere. We're just not sure which areas are moving at what pace just yet." Rocky
--

http://teksavvy.com/en/res-internet.asp#cable

Follow the updates on:
http://www.dslreports.com/forum/r24269049-TSI-Cable-Changes

Removed Rogers from the "crap" list. They deserve half the credit.

[sspikachu25]

repost :)

[goonx126]

repost :)

But now there's unlimited. :D Worth a new thread?

[George W. Bush]

Would it be better to move from Rogers to Teksavvy... I am paying over $100 a month for internet - Express service + $50 charge over the limit. I think it would, provided it is the same service. I live in Kitchener, Ontario. Anyone switched from Rogers to them?

I am on a 1 year contract with Rogers, and think of breaking that to go with Teksavvy. Anyone know what fees Rogers may charge for me dumping them?

Why would Rogers risk losing customers to other providers (renting cable from Rogers)? Rogers can anytime say, well, it is going to cost you 4x as much now, and these prices will trickle down to the customers... no?

[fantom]

Would it be better to move from Rogers to Teksavvy... I am paying over $100 a month for internet - Express service + $50 charge over the limit. I think it would, provided it is the same service. I live in Kitchener, Ontario. Anyone switched from Rogers to them?

I am on a 1 year contract with Rogers, and think of breaking that to go with Teksavvy. Anyone know what fees Rogers may charge for me dumping them?

Why would Rogers risk losing customers to other providers (renting cable from Rogers)? Rogers can anytime say, well, it is going to cost you 4x as much now, and these prices will trickle down to the customers... no?

Jesus... your one month of service with Rogers equates to about 6 months of service on my Teksavvy line.

Good luck with that, son...

[George W. Bush]

ADSL in my area is max 2MB/s (about 1.2 under optimum speeds). Have about 3 PCs and that is NOT possible for internet with a 2MB/s line for ADSL. Rogers cable is the only option. Checked with TekSavvy, and cable in my Kitchener area is NOT an option. The only option is to stay with Rogers?...

[Trifid]

But now there's unlimited. :D Worth a new thread?

Nope, just an update to the original thread (http://forums.redflagdeals.com/gta-pq-teksavvy-now-offering-residential-cable-internet-889136/) IMHO.

[jjzzbb]

I am guessing that bt throttling is still a issue since they go through Rogers?

[Anonymous_]

HOT

ty teksavvy, saviour of canadian internet

[heimdal]

Just checked my postal code in Scarborough, not available. Out of curiosity, I checked my office postal code Downtown, apparently that is.

Which leads me to believe, the closer you are to the downtown core, the better your chances are of availing of the unlimited service.

EDIT: Confirmed, Toronto proper only for now.

[goonx126]

I am guessing that bt throttling is still a issue since they go through Rogers?

Probably yes. Roger's throttling isn't as bad though since they only throttle upload? Correct me if i'm wrong.

[actng]

Do you still get full TV signal as you would with rogers?

[mlerner]

No throttling and nothing changes for other Rogers services. The TSI cable gets provisioned by Rogers through their equipment.

[renegadez]

OMG! they updated their cable packages!

It's now 200gb cap. couple of weeks ago it was the same as rogers...

[jjzzbb]

Probably yes. Roger's throttling isn't as bad though since they only throttle upload? Correct me if i'm wrong.

From my experence, I believe they throttle both ways, my download speed some times like 10k/s with more than 100 seeds.

[redmileage99]

Notice the cap all changed to 200GB while the original post shows lower cap. That's really good new. I hate dry loop fee. That's $100/per year for me.

Anybody know if Techsavvy has solution for BT throttling on cable?

Just called them, only downtown TO is available right now. And no sure word regarding throttling on cable.

[torontoraptor]

From my experence, I believe they throttle both ways, my download speed some times like 10k/s with more than 100 seeds.

It depends on which area you are in too. I've never been throttled in Kitchener/Waterloo.

[goonx126]

From my experence, I believe they throttle both ways, my download speed some times like 10k/s with more than 100 seeds.

NO THROTTLE!!!!! :twisted:

[renegadez]

From my experence, I believe they throttle both ways, my download speed some times like 10k/s with more than 100 seeds.

with rogers at the moment and i only get throttled with u/l. my d/l peaks at 1m

[Trifid]

Updated OP... TS now offering Unlimited and has bumped caps to 200GB for the other levels!!! :D

[kin-kwok]

Not available in AB, only dsl....

kk :(

[SpectralMeat]

Cable internet is not available with my postal code even though I have cable internet via rogers at the moment.

[illyas]

NO THROTTLE!!!!! :twisted:

+1

"Here are some details:

1 - Rogers land won't allow Static IPs for the moment.

2 - No throttling

3 - We've worked with our friends at Rogers to make the Unlimited come together for the time being... Boils down to their understanding the value of market share I suspect (not sure but it sounds good).

Regards,

Rocky"

[ToniCipriani]

That's it, I'm switching once UBB is in full effect.

[Raptors]

Any deals on a cable modem? Thanks.

[barrist]

wonder if they will expand to other areas anytime soon (Ottawa)

[nivek_k2020]

Not available in my area :cry:

[goonx126]

wonder if they will expand to other areas anytime soon (Ottawa)

http://www.dslreports.com/forum/r24269260-

june/july

[M-e-X-x]

Not available in AB, only dsl....

kk :(

Yup, but their DSL is good out there. I used it and still have a modem that works for their service that I'm selling (yes shameless plug) :)

[Mr.Sea]

Its available in my area. I'm reluctant to switch over because Rogers has been rock solid for the past few years.

Don't know how much my dad pays, whether or not we're going over the cap and paying extra. I will check with him and maybe we'll switch. But he hates switching things lol.

[barrist]

http://www.dslreports.com/forum/r24269260-

june/july

Yee haww!

[Bskll]

Suck it up bell, and stick it up wherever you traditionally stick things up bell.

[fjanicki]

No Quebec... big surprise...

[Koslov]

No Quebec... big surprise...

Damn what a letdown. I was ready to ditch videotron

[slaman]

Finally i ditched rogers!!!!!!!!

[tomtomtom]

Damn what a letdown. I was ready to ditch videotron

run a co-ax cable across:D

[MooH]

I'm using TS,

I dl always @ ~500K, excellent service.

[goonx126]

Service Areas list posted! updated

http://www.dslreports.com/forum/r24269504-Re-TSI-Cable-Changes

[Sigurd]

Service Areas list posted! updated

http://www.dslreports.com/forum/r24269504-Re-TSI-Cable-Changes

Doh, not available in Scarborough and it's not on that list either >:(

[goonx126]

Doh, not available in Scarborough and it's not on that list either >:(

i'm feeling it'll be available in ALL of the GTA. North York, etobicoke, scarborough. It'll be insane to offer it in kingston and not offer it in scarborough.

[heyhey]

Shoot, my area isn't available until August!

[drunkgoat]

I wonder how long they will provide the unlimited service?

[grego9198]

42.95 for 10MBps with 200gb cap looks quite nice, I was with Teksavvy's DSL service for a year and a half. Excellent service, but the 5 MBps speed was a bit restricting.

I was looking at Bell/Rogers for my new place with their 25MBps lines. But this 10MBps service looks mighting tempting now. Guess I need to sell my DSL modem for funding.

Edit: Called Teksavvy to check the availability in my area (South/East Etobicoke). Not available, but should be within the next month. Argh can I hold out for a few weeks? lol

[Inno]

I am getting 4-5 Megabits with Acanac, unlimited, with throttle workaround, for around $34 per month, all-in. It would be nice to go up to 10 Megs, but not sure I want to pay nearly double. Wish there was less of an extra cost.

[forgetpwd]

didn't tek say 200G cap on its web? not really unlimited. with all those fees (activation fee, move fee, modem) and 13% HST average out (say in 12 months), almost same price or even more expensive than Rogers, if your usage is 60G or less (46.95 + 3 modem + tax)

[gameboy115]

I'm using TS,

I dl always @ ~500K, excellent service.

500k is not enough as it is stated 1000k :D

Anyway, no Mississauga covered for now

[Meridian]

Any deals on a cable modem? Thanks.

+1
What is the cheapest cable modem? The one from TS is $75 + $20 off activation fee. ADSL modems can be had for $20.

Too bad it does not currently serve Scarborough. The new 200gig cap makes the TS cable internet much more attractive. I was looking for cheap internet and the $28 3M / 200gig deal suits me perfectly. They bumped that package from 2G to 200G! Why would any ISP offer 2G caps?!

[a in yul]

Teksavvy is starting to re-sell cable internet as well. Very tempting for those looking to get away from Rogers but are too far from a CO to use DSL.

From Teksavvy email:
"Exciting News!
TekSavvy is very proud to announce the launch of TekSavvy High Speed Cable Internet in Toronto! Along with having Cable High Speed in Toronto, we also offer Cable High Speed in the province of Quebec."

Teksavvy Residential Cable Internet (http://teksavvy.com/en/res-internet.asp#cable)

Service Down Up Gig Cap Price

Lite Cable 3 Mbps 256 K 200 $27.95

Express Cable 10 Mbps 512 K 200 $36.95

Extreme Cable 10 Mbps 1 Mbps 200 $42.95

EDIT: unlimited now available and all CAPS now 200GB!!!:

Extreme Cable Pro 10 Mbps 1 Mbps Unlimited $54.95

Please call in to qualify. 1-877-779-1575


Activation fee = $44.95, Save $20 with a modem purchase!
Move Fee = $65
If a Dispatch is required for troubleshooting = $99
Additional Bandwidth - $3/GB/mo Max $50


Edit : added Rogers Price plan for comparison:

Service Down Up Gig Cap Price

Lite Cable 3 Mbps 256 K 25 $35.99

Express Cable 10 Mbps 512 K 60 $46.99

Extreme Cable 10 Mbps 1 Mbps 95 $59.99

just called for montreal, no unlimited, no 200GB cap either, guess not available in mtl..:(

[BobSagget]

I still own the cable modem I got from the Rogers deal about a year ago at futureshop where you got the modem + a dlink router + $100 rogers credit. This will be awesome when it's available here. I will switch in a heart beat.

[BobSagget]

just called for montreal, no unlimited, no 200GB cap either, guess not available in mtl..:(

TSI Cable in quebec is through Videotron. TSI would have to try to make the same type of deal they got with Rogers...highly unlikely. The price different between TSI Cable in Quebec and TSI Cable in Ontario is HUGE. Videotron is a rip.

[BTweee]

wonder when they'll make it to ottawa...!!??

[doltbuster]

I still own the cable modem I got from the Rogers deal about a year ago at futureshop where you got the modem + a dlink router + $100 rogers credit. This will be awesome when it's available here. I will switch in a heart beat.

Same here. Fuuny thing is, I switched over to Teksavvy DSL right after my 3 months free and credit ran out. So basically I got 5 months internet, a router, and a modem that I can now use for free. Although a Teksavvy rep just told me that cable won't be available in my area (North York) until the end of June.

[Tha DraGun]

Wooohoo! this is awesome. Sure its going to be double the price Im paying for now but its going to be more then double the speed (if its as fast as advertised) and NO CAP! I'm downloading 300gb a month.. theres no way I could go for 40-60gb cap. I was getting worried there. Can't wait it's June-August for Kingston. Not too long away. :)

[Studystand]

sorry i'm a little confused. Will I be able to get this in Thornhill/Vaughan and how is this different compared to my max speed of 1.2MB/s

[chinesedevil]

not available in my area (scarb) >:(, but the 200gig cap even on express still beats rogers' stupid 60gig. And only 50cent overuse charge per gig?

[BobSagget]

sorry i'm a little confused. Will I be able to get this in Thornhill/Vaughan and how is this different compared to my max speed of 1.2MB/s

Teksavvy has to set up the POI in Thornhill/Vaughan first before you will be able to get it there. Within the next few months they are setting up dozens of POIs all over different cities to further increase their coverage.

The difference you are asking about is you can pay less for the same speeds with better bandwidth caps.

[mythos1453]

I hate videotron, they are so useless its not even funny...

[goonx126]

Pay back is sweet isn't it. :twisted:

Bell management are run by a bunch of imbeciles. Here's the timeline to explain why:

1) Bell started to throttle their sympatico users.
2) Bell bled customers to DSL wholesalers like teksavvy, who had no throttling.
3) Bell decided to cut their losses short and imposed throttling on ALL their wholesalers meanwhile they capped their own users to 60GB per month
4) Despite this, Bell was still bleeding customers to the wholesalers because they offered reasonable prices for bandwidth and over-usage fees
5) Bell once again decides to cut their losses short and files a tariff change to the CRTC
6) CRTC sides with Bell above all logical reasoning and approves UBB

7) Rogers decides to embrace wholesalers and take advantage of Teksavvy's consumer base.

Bell forced themselves into this and there's no pity for them.

[coolspot]

... 99.00 Dispatch fee. What if the incoming cable line is bad?

[goonx126]

... 99.00 Dispatch fee. What if the incoming cable line is bad?

From what i've read when they install the service, a roger tech comes on-site and makes sure everything is up and running. After that, they charge for a tech.

[MrDisco]

man i can't *wait* until TSI is setup in Thornhill. I'll be dropping my very expensive sympatico account in a heart beat.

i dearly hope Bell wakes up and offers something comparable. competition rocks.

[lithiumli]

will my group discount still work for this? and like someone else asked is there a cheap modem like $20 like the DSL ones?

[FinderRO]

Finally....good work Teksavvy!! :D
I`d switch to the cable pro package in a heart-beat if I wasn`t moving to Oakville next month.
Guess I`ll have to stick with my Teksavvy DSL, until Aug-Oct.

Does anyone know when exactly will UBB be active?
Cause I would really have to keep an eye on my downloads then..:lol:

[samson]

Can I have 2 cable lines coming into my residence? My work already pays for Rogers and I have acanac too. So if I decide to drop acanac, can i keep rogers and get teksavvy cable? Not sure if this is possible

[techfox]

Not available by Scarborough Town Centre.

Damn.. I just got my Rogers bill today in the e-mail.. $50 for overage.

[Tha_Doggg]

From what i've read when they install the service, a roger tech comes on-site and makes sure everything is up and running. After that, they charge for a tech.

So if the internet goes down and a tech is needed there is a $99 charge? Wow that really sucks.

[cochese]

$60 in overage just last month here....can't wait to shift to TSI....enough of this cash grab!

[Krakilin0405]

Well, right now I'm with Rogers Express...
$46.99 / month, you get 10/512 d/u speed, and 60 gig cap

With Teksavvy, I would have to pay
$36.95 / month, you get 10/512 d/u speed, and 200 gig cap.

So you save $10 + tax, and you get extra 140 gig per month, seems worth it to me! Hopefully they'll come to markham soon, I'll definitely switch up! Now only if they do cable TV as well :)

[yyz2hkg]

Finally....good work Teksavvy!! :D
I`d switch to the cable pro package in a heart-beat if I wasn`t moving to Oakville next month.
Guess I`ll have to stick with my Teksavvy DSL, until Aug-Oct.

Does anyone know when exactly will UBB be active?
Cause I would really have to keep an eye on my downloads then..:lol:

Question...what is UBB? thanks.

[dmdsoftware2]

Question...what is UBB? thanks.

Usage Based Billing; aka Bell's WetDream

http://www.dslreports.com/forum/r22856056-Canada-UBB-on-all-DSL

[Bskll]

to clarify, the $99 fee is only if you require inside the house wiring fix. everything is covered under your monthly service charge. any problem with installation will be covered by the activation fees excluding inside the house wiring problems.

[Ottomaddox]

It looks good but this makes me nervous...


We'll attempt to provide these services for as long a possible under the current agreements and regulatory environments that are in place.

How long does TS have an agreement with Rogers? When will these prices be subject to change, or service levels "revised"? The unlimited tier will suck all heavy users from Rogers to TS; I'm surprised they agreed to it.

[Bskll]

It looks good but this makes me nervous...


How long does TS have an agreement with Rogers? When will these prices be subject to change, or service levels "revised"? The unlimited tier will suck all heavy users from Rogers to TS; I'm surprised they agreed to it.


its not really the agreement they've worked out with rogers that's the problem. Its whether bell/crtc/videotron will intervene.

rogers isn't getting the short end of the stick here. TSI is providing all the bandwidth from the phub to the TORIX. so esentially, TSI cable's traffic mostly stays off roger's network capacity.

[tomtomtom]

its not really the agreement they've worked out with rogers that's the problem. Its whether bell/crtc/videotron will intervene.

rogers isn't getting the short end of the stick here. TSI is providing all the bandwidth from the phub to the TORIX. so esentially, TSI cable's traffic mostly stays off roger's network capacity.

^ That leads to my question, can TSI handle all the traffic we need?

[Bskll]

they haven't had problem with bandwidth for the last 5 years, i doubt they'll start now.

there is no bandwidth shortage in canada/US. its just artificial limitation installed by ISPs to achieve ulterior motives.

[Ottomaddox]

^ That leads to my question, can TSI handle all the traffic we need?

They seem to have done alright the last couple of years... :rolleyes:

[deal_with_singh]

From my experence, I believe they throttle both ways, my download speed some times like 10k/s with more than 100 seeds.

The lowest I've seen my download speeds go are 1mbps on an average day. They've gone as high as 1.4mbps, this is using the utorrent client and a private bt tracker...public trackers do usually have a much lower speed

[goonx126]

It looks good but this makes me nervous...


How long does TS have an agreement with Rogers? When will these prices be subject to change, or service levels "revised"? The unlimited tier will suck all heavy users from Rogers to TS; I'm surprised they agreed to it.

Only Teksavvy and Rogers have information to that and i'm sure it's highly confidential because it's business tactics. I doubt rogers nor teksavvy would want to release that to Bell.

Rogers will essentially have to pay nothing for wholesaling this service. Teksavvy is installing POI to all the service areas. All rogers is doing is renting out the cable lines from your house to the POI from teksavvy. Teksavvy pays for the bandwidth and the equipment from there on.

[JustinZ]

not available in Richmond Hill

[Lulz]

What's better for general functionality and VOIP?

Motorola SB5100 cable modem that Rogers always used plus cheap wired router

or

Wired router + cable modem all-in-1?

[bibowski]

Once this is available in Burlington, I'm switching!

The unlimited bandwidth is nice, but 10M instead of 5M will make a HUGE difference!

[Genblue]

Once this is available in Burlington, I'm switching!

The unlimited bandwidth is nice, but 10M instead of 5M will make a HUGE difference!
+1 I hate COGECO. They just keep raising their rates.
I've switched my telephone to Teksavvy and once available my Internet will go to Teksavvy as well.

Followed by my TV service.

[intx]

Only Teksavvy and Rogers have information to that and i'm sure it's highly confidential because it's business tactics. I doubt rogers nor teksavvy would want to release that to Bell.

Rogers will essentially have to pay nothing for wholesaling this service. Teksavvy is installing POI to all the service areas. All rogers is doing is renting out the cable lines from your house to the POI from teksavvy. Teksavvy pays for the bandwidth and the equipment from there on.

Rogers does have something to lose though. I'm sure there are many customers who are going to switch from Rogers to Teksavvy.

[anhtuan]

Now I'm interested since they've added unlimited.

[DLFB]

:lol: I'm with BELL right now and it's taught me on how to be patient for about 5 months now (used to have Robbers)

http://www.speedtest.net/result/821396053.png (http://www.speedtest.net)

http://www.speedtest.net/result/821397937.png (http://www.speedtest.net)

this deal looks attractive though. I hope they have on the spot installation now because they were telling us about an 8 day wait time before and I just can't imagine myself not having internet for 24 hours...what more 8 days.

[saberX]

looks much better now with the 200gig cap and the unlimited. will call tmr and check availability.
Would these figures change later on or does that only affect dsl customers?

[thechampion116]

calling tmr as well.

i live in scarborough and hopefully its here already.

can stay on the lowest tier at 200gb which should be more than enough for me.

its better than the 25gb i have with Rogers now for a higher price.

[nx6288]

not available in scarborough/north york yet. I just called in and they said June-July or even July-August..if i could, i would've switched tonight.

[saberX]

^thanks
damn guess I have to wait. I am kind of tired of my 5 meg connection. cant wait to switch.

anybody know what the best basic modem would be? I have my own router.
thanks

[Endroid]

darn price still so expensive and factor in the set up fee and what not,
not so attractive to me. as much as i hate and really upset what
3web/robbers are doing, im still only paying $35/month. i basically
get lite speed.

ive been looking to switch out of 3web since last year, been thinking
about tekksavy dsl but its still expensive, because i have to get dry loop.

now that cable is offered, im looking at the fees, not very attractive to me.

although i may eventually switch to them because this lite speed is
driving me nuts.

[lucv13]

Hope they get to London soon - will be glad to get rid of money grabbing Rogers...

[Bskll]

Rogers does have something to lose though. I'm sure there are many customers who are going to switch from Rogers to Teksavvy.

they're not losing as much as you think.

the people moving from rogers to teksavvy, still pays a portion to rogers, except rogers no longer provides tech support to them, or the bandwidth, which means rogers is still making a shiny penny, just not as much before. but this offer means that a lot of bell/dsl subscribers will be moved onto rogers balance sheet, which = $$ for rogers.

[JJ23]

Ok, couple of questions guys.

1. Does this overgo UBB which is a 60 GB cap for DSL (i.e bells network), since this is cable?

2. What do you think the latency might be like with TSI's cable?
I switched to TSI Dsl from Rogers cable, because of the high latency/ping.
eg: 200+ ping to Chicago servers, vs 30-40 with TSI DSL, since not as saturated (?) a network, as rogers.

Question 2 is for the gamers btw :)

[CenturyBreak]

i'm feeling it'll be available in ALL of the GTA. North York, etobicoke, scarborough. It'll be insane to offer it in kingston and not offer it in scarborough.
Umm... I'm not holding my breath. There are huge areas of the GTA which aren't Rogers territories (Oakville, Burlington, Milton, Uxbridge, etc., etc...) and the Teksavvy rep already said in the dslreports forum thread:


LOL.... Cogeco land is going to be a crap shoot as it is very hard to get anything to move forward without it being met by red tape.

As I wrote, no holding my breath for this. :mad:

[RASHID007]

Bye bye Cogeco as soon as this arrives in Windsor!

[renegadez]

FYI...their additional bandwidth has changed as well. it's no longer $3

Activation fee = $44.95, Save $20 with a modem purchase!
Move Fee = $65
If a Dispatch is required for troubleshooting = $99
Additional Bandwidth = $.50/GB/mo
Account changes = $5

my stupid rogers contract ends Oct 31. I would have cancelled two days ago!!

:mad:

[Ottomaddox]

Only Teksavvy and Rogers have information to that and i'm sure it's highly confidential because it's business tactics. I doubt rogers nor teksavvy would want to release that to Bell.

Rogers will essentially have to pay nothing for wholesaling this service. Teksavvy is installing POI to all the service areas. All rogers is doing is renting out the cable lines from your house to the POI from teksavvy. Teksavvy pays for the bandwidth and the equipment from there on.

It doesn't matter what Rogers' costs are; their perception is what matters. There are several examples of services that cost Rogers essentially nothing, and yet they gouge the customer. If they feel that in 3/5/whatever years time that they could make more money because this deal weakens their direct subscriber base, they will change the deal to suit their interests... and I can guarantee those interests won't be inline with ours or Teksavvys.

That said, I can't wait to jump! :lol:

[CenturyBreak]

Bye bye Cogeco as soon as this arrives in Windsor!

As I mentioned in my post above, according to TSI's Rocky in the dslreports forum, although Windsor and Oakville are both mentioned in the list, getting this in Cogeco areas is only a maybe-possibly, as opposed to eventually in Rogers areas. >:(

[EPcjay]

I'm at yonge and empress and this is in my area!

[madhater]

So what if you call rogers and tell them you are leaving for Teksavvy cable?

anyone tried this? Would rogers offer 200gb or Unlimited retention plans to keep people?

[Bskll]

It doesn't matter what Rogers' costs are; their perception is what matters. There are several examples of services that cost Rogers essentially nothing, and yet they gouge the customer. If they feel that in 3/5/whatever years time that they could make more money because this deal weakens their direct subscriber base, they will change the deal to suit their interests... and I can guarantee those interests won't be inline with ours or Teksavvys.

That said, I can't wait to jump! :lol:

of course it matters, cost is part of doing business. if rogers can make only slightly less profit per customer than before and gain new ones in the process, thats a win for them, and i'm sure they won't be rocking that boat anytime soon.

[sonyHdr12]

130 gb

300 gb

and 70 gb for may so far


lol im screwed. well, not paying for cable offsets that. cable bill ~60 anyways. i wanna upgrade to something ~20mb +

mine for may 220G already. I'm a sucker for downloading

Upload Download Total MB
38,845.87 182,017.93 220,863.80

[Gophermofur]

Currently Teksavvy Cable is only available in Toronto, but is planning on expanding to GTA over the course of the next few months. Here is the list of their projected timelines for the GTA (from Rocky at Teksavvy)



June-August Ballpark:

- Guelph
- Mississauga
- Kitchener
- London
- Ottawa (Richmond Rd Area)
- Ottawa (Fallowfield Area)
- Ottawa (St-Laurent Area)
- Chatham
- Windsor
- Sarnia
- Kingston
- Hamilton
-Vancouver
- Calgary
- Edmonton

August to October Ballpark:

- Richmond Hill
- Markham
- Cambridge
- Newmarket
- Brampton
- Pickering-Ajax
- Oshawa
- Barrie
- Collingwood
- Orillia
- Woodbridge
- Stratford
- Brantford
- Orangeville
- Bolton
- Niagara Falls
- Peterborough
- St. Catharines
- Oakville

[sonyHdr12]

how about ottawa downtown or chinatoown ,I need to move there soon ,need new internet cable

[Eldorado]

Rogers does have something to lose though. I'm sure there are many customers who are going to switch from Rogers to Teksavvy.

In the end they are still making money off every Teksavvy user

How I wish a true 3rd ISP would enter the market

aka not a Bell or Rogers reseller

[rsxonly]

i just called rogers and asked about cancelling, my contract ends in october

-billing rep told me cancellation is my 30% discount x however many months i've been on their contract

they then transfered me to rententions but couldnt really offer me anything except going to extreme plus for $69.99

-rentions told me cost of cancel is $20 per month for the rest of my contract= $80

anyone else call to see what cancellation fee is?

[harrybuckman]

Teksavvy.com is offering unlimited Cable internet 10 mbps/1 mbps NOT THROTTLED $54.95.

See discussion here http://www.dslreports.com/forum/r24269049-TSI-Cable-Changes~start=20

And pricing here http://teksavvy.com/en/res-internet.asp

This is currently being offered in the Toronto area but will be spreading to many other regions in june through august.

Here are the areas will be coming available in time

Here are the locations we're currently working on:

June-August Ballpark:

- Guelph
- Mississauga
- Kitchener
- London
- Ottawa (Richmond Rd Area)
- Ottawa (Fallowfield Area)
- Ottawa (St-Laurent Area)
- Chatham
- Windsor
- Sarnia
- Kingston
- Hamilton
-Vancouver
- Calgary
- Edmonton

August to October Ballpark:

- Richmond Hill
- Markham
- Cambridge
- Newmarket
- Brampton
- Pickering-Ajax
- Oshawa
- Barrie
- Collingwood
- Orillia
- Woodbridge
- Stratford
- Brantford
- Orangeville
- Bolton
- Niagara Falls
- Peterborough
- St. Catharines
- Oakville

:D:D

[EngineNo9]

Activation fee = $44.95, Save $20 with a modem purchase!
Move Fee = $65


so it costs 110 just to move?

[4flava]

Good deal but there are too many threads about TSI cable internet.. pls do a search before posting.

[ephemera]

Isn't there a 60 gig cap essentially thru both bell/rogers? How would it be unlimited?
Looks like Rogers is allowing unlimited for now. This may be a good deal, if I ditch bell phone and just use VOIP. That would cover the cost. The startup costs for this? Ouch.

[4flava]

Isn't there a 60 gig cap essentially thru both bell/rogers? How would it be unlimited?

they've been updated.. check their website.

[harrybuckman]

rocky updated the thread at dslreports also pointing out it would not be throttled

[ykshum]

try searching for teksavvy and you can see this has been posted already.. twice

http://forums.redflagdeals.com/gta-pq-teksavvy-now-offering-residential-cable-internet-889136/

http://forums.redflagdeals.com/affordable-unlimited-internet-service-finally-teksavvy-style-892707/

Honestly.. no one uses the search button any more.. it wasn't even hard to find

[techfox]

2nd thread in 2 days?

[Kerberos]

2nd thread in 2 days?

Meh, that's nothing. If I see another thread about the $159.99 Wii at Costco I'm going to loose my mind.

[jbnc_]

how do the pings compare to teksavvy's dsl? I've been with teksavvy for a year now and i'm not sure if to switch to cable because I usually game a bit. I'm currently on the 200Gb cap not the unlimited one.

[Trifid]

Meh, that's nothing. If I see another thread about the $159.99 Wii at Costco I'm going to loose my mind.

+1... search ppl, search!

[stockbones]

Anyone know if Milton has an install date?

[willy]

Who needs to pay "Move fee" ?

[mark_in_2k]

Who needs to pay "Move fee" ?That's once you're a customer and you move house.

[ultran00b]

Probably going to switch to this soon! I will miss the 25meg service though. Oh well...

[DFS 360]

With the new DMCA coming to Canada, probably being announced this week, unlimited downloading will not be all that sweet anymore, unless you like jail and fines. Canada is basically bending over to Hollywood. You will get sued for downloading stuff if this bill is passed.

[techfox]

I signed a contract 2 months ago with Rogers for the 30% off.. I guess if I keep going over my cap on a monthly basis, it may benefit if I cancel and switch.

[agent86]

i b merge.

[kurono]

Well now, this is interesting. I think I know where I'll be switching to once Bell's UBB kicks in.

[lindmar]

I wish I could actually test the speed before upgrading. Sounds fast.

[daedalus2004]

how will this work with my cable tv from videotron? will this cause any problems?

wait is this even available around here?:rolleyes:

[fishwallop]

So what if you call rogers and tell them you are leaving for Teksavvy cable?

anyone tried this? Would rogers offer 200gb or Unlimited retention plans to keep people?

No contract, threatening to cancel Express (60 GB cap, 10/512) where I'm usually doing 50GB per month, the rep offered 30% off on either the Express or Extreme (95 cap, 10/1), but recommended the former because it's cheaper and I don't hit the cap.

[goonx126]

"end of may is the plan!" says Rocky for scarborough.

[Imelda_Acanac]

If copyright laws extend to digital versions,
online downloads and cds sold in stores of music and movies,
how will the public know if a website or store
has cds/dvds that are from companies approved for
manufacturing/distributing rights? I bought
some music collection cds that have at their backs
Copyright Distributed by MTL Vancouver BC V3W 9Y7
All Rights Reserved, Manufactured by CVD Manufacturing Inc.
These are the titles: This Guy's In Love Burt Bacharach Music MTLCD 1028,
James Bond 007 Cinema Sound Stage Orchestra MTLCD 1057,
Hits of Hawaii MTLCD 1008, Pops Concert Espana MTLCD 1005,
In Love In Italy MTLCD 1007. Will the makers, sellers or buyers
be punished for illegal copies? The heavy downloaders who like
file sharing and unlimited internet of multimedia have to know
and follow the copyright laws, and how will anyone get caught?

Refer to
http://en.wikipedia.org/wiki/Digital_Millennium_Copyright_Act
http://www.discogs.com/label/MTL

Imelda O. Suzara
Acanac Rep


With the new DMCA coming to Canada, probably being announced this week, unlimited downloading will not be all that sweet anymore, unless you like jail and fines. Canada is basically bending over to Hollywood. You will get sued for downloading stuff if this bill is passed.

[nx6288]

is the 200GB/Unlimited only a limited offer? meaning that areas coming into service in August would not qualify?

[Maximus VI]

Once it comes to Brampton, I will almost definitely be switching.

[ricebowl]

Isn't there a 60 gig cap essentially thru both bell/rogers? How would it be unlimited?
Looks like Rogers is allowing unlimited for now. This may be a good deal, if I ditch bell phone and just use VOIP. That would cover the cost. The startup costs for this? Ouch.

They're allowing unlimited?

[murjaan]

Isn't there a 60 gig cap essentially thru both bell/rogers? How would it be unlimited?
Looks like Rogers is allowing unlimited for now. This may be a good deal, if I ditch bell phone and just use VOIP. That would cover the cost. The startup costs for this? Ouch.

Rogers is allowing unlimited? Can anyone cofirm please

[cynan]

Rogers is allowing unlimited? Can anyone cofirm please

I think what the poster meant was that Rogers was allowing Teksavvy to provide an unlimitted service through their network...

Rogers... Unlimitted bandwith... :D

[Sigurd]

"end of may is the plan!" says Rocky for scarborough.

Awesomeee, thanks for the heads up dude :D

[jjzzbb]

If there is no socalled activation fee, I will swith over from Rogers.
And there is no modem rental option?My late modem was broken after 15 months, I rent it since then.

[BobSagget]

There is an activation fee. You can't get around it and neither can Teksavvy. As far as I know Rogers requires the fee for all TPIA subscribers. Even new Rogers customers are subject to an activation fee however Rogers pretends they are doing you a favour by waving the fee. In actuality activating the line takes little to no effort so it's a complete money grab.

I plan to switch to their unlimited package. The activation fee is crap but I use a lot of bandwidth so I think it will be worth it in the end. As I was on Rogers Extreme and paying the overage charges every damn month.

[harpons]

In any day, rogers may decide to shut down the unlimited plan and move everyone to usage base plans.

And for heavy users, rogers still have the power to stop providing internet to certain people that are really taking advantage of the unlimited plan.

[Gophermofur]

is the 200GB/Unlimited only a limited offer? meaning that areas coming into service in August would not qualify?

Rocky mentioned that they negotiated with Rogers to come to that agreement (200gb/unlimited), so it's not intended to be a limited time offer.

That said, Rogers can probably back out of the deal whenever they want, though I'm not 100% sure on that part.

[elty]

With the new DMCA coming to Canada, probably being announced this week, unlimited downloading will not be all that sweet anymore, unless you like jail and fines. Canada is basically bending over to Hollywood. You will get sued for downloading stuff if this bill is passed.

Not to mention you need to throw away your modded 360, all region DVD player, Windows Home Server, Apple Time Capsule etc or risk jail term.

[BobSagget]

Well I read that Teksavvy is using all their own equipment for bandwidth and stuff. So other then being sour about TSI Cable growing exponentially and losing Rogers customers to it (although Rogers still receives their cut from each Teksavvy customer) I don't see why they would cause a real fuss. They are basically getting money for renting out the lines to Teksavvy so they can provide us with internet over cable.

They are going to make bank because of the influx of TSI DSL customers (from Bell) changing over to TSI Cable. I am sure they will love taking away market share from Bell.

[thewerd]

Why aren't you in Oshawa now!

[whampoa]

I'll bet the smart users will migrate or switch over to Teksavvy.

Leaving only the suckers with Rogers and Bell.

[Raocorp]

i just renewed with rogers for a year. they gave me 30% off both my internet and tv and a $100 bill credit to keep me from switching, it worked. at the time (last month) i was gonna switch to teksavvy but their cable prices were less than stellar. but now that they have changed it up, i'll switch over next year. the 10m/512k package for $36ish is perfect for me. good price too, maybe next year i can use that as a barganing chip cuz i'm happy with rogers, just not the price.

[tdott]

Has anyone canceled rogers yet for this?

If so, did they offer a retention plan?

[Goober56]

I am so dumping Cogeco.

[Dorianking]

Is it really going to be put in St. Catharines in Aug-Oct or is that an empty promise?

[BobSagget]

Rogers will give you 20% off right away and 30% off your bill if you sign a 1 yr contract. They will never increase your bandwidth on your tier though. They will recommend you switch to a higher tier almost 100% of the time.

[HowEver]

So how long until this does get throttled?

[geokilla]

I got 30% off 1 year with my Express service so I can't really switch to Teksavvy. They're 200GB caps make life so much better...

How do they not throttle? Teksavvy is basically using Rogers lines aren't they? Hope it wasn't mentioned earlier in the thread.

[Matryx]

once it comes to brampton, i will almost definitely be switching.
+1

[ndsouza]

Additional Bandwidth - $3/GB/mo Max $50


Note to OP that the additional bandwidth charge has been changed to $0.50/GB. I presume there's no cap, since there's an unlimited bandwidth option available for those with a lead foot, err, modem.

[anhtuan]

TOo bad this is not available in my area.

[hoon]

I'm loving the unlimited option. Come to Markham faster!!

[nx6288]

I'm loving the unlimited option. Come to Markham faster!!

come to scarborough first though :twisted:

[murjaan]

I just called their customer service and they don't have service in Durham region. They said to call back may be end of July.
Iam so glad that I don't have any of my services a contract with Robbers.

[kingfencer]

wow, what the hell, this deal just got smoking in a matter of 2 weeks.

[Trifid]

Note to OP that the additional bandwidth charge has been changed to $0.50/GB. I presume there's no cap, since there's an unlimited bandwidth option available for those with a lead foot, err, modem.

Thanks, updated.... just keeps getting better and better. :D

[bingo_jake]

does anyone know if they allow hosting a server? specially a mail server?

Rogers blocks smtp port and doesn't allow you to host your server?


any idea when static IPs would be available?

Thanks

[goonx126]

Thanks, updated.... just keeps getting better and better. :D

OP Please merge my post with yours on the first page.

http://forums.redflagdeals.com/merged-gta-pq-teksavvy-now-offering-residential-cable-internet-889136/6/#post10856708

I have additional info on the availability and the regions. Thanks

[input]

Now if only I could switch my television cable from Rogers to Teksavvy... :lol:

I'm all good to go once they start offering it in Mississauga (hopefully not too long).

BTW, what's the best modem for this service anyways? I guess I'll be saying goodbye to my Speedtouch 516.

[tomtomtom]

Now if only I could switch my television cable from Rogers to Teksavvy... :lol:

I'm all good to go once they start offering it in Mississauga (hopefully not too long).

BTW, what's the best modem for this service anyways? I guess I'll be saying goodbye to my Speedtouch 516.

This would be amazing..Cable tv at fair prices (we people can keep dreaming)

[mlerner]

does anyone know if they allow hosting a server? specially a mail server?

Rogers blocks smtp port and doesn't allow you to host your server?


any idea when static IPs would be available?

Thanks

It's against Rogers retail and wholesale AUP but they don't enforce it. Ports are NOT blocked and at the moment no static IPs but that may change.

[ndsouza]

This would be amazing..Cable tv at fair prices (we people can keep dreaming)

I just downgraded my Rogers cable TV package from VIP to Basic. I'll still get all the main networks - and in HD, no less - and with the higher bandwidth from Teksavvy I'll be able to download the handful of shows I watch on channels I no longer receive... in HD too, and without commercials.

So net video quality upgrade, and savings = $30/month cable + $10/month internet = $40/month. Bazinga!

[Trifid]

OP Please merge my post with yours on the first page.

http://forums.redflagdeals.com/merged-gta-pq-teksavvy-now-offering-residential-cable-internet-889136/6/#post10856708

I have additional info on the availability and the regions. Thanks

Done.

[Trifid]

.... Bazinga!

http://fc09.deviantart.net/fs51/f/2009/278/a/b/BBT___Sheldon_cooper__bazinga_by_TornadoSirens.jpg

:D:D:D

[input]

http://fc09.deviantart.net/fs51/f/2009/278/a/b/BBT___Sheldon_cooper__bazinga_by_TornadoSirens.jpg

:D:D:D

http://img375.imageshack.us/img375/3237/fryseewhatyoudidthere.jpg

[drunkgoat]

I just downgraded my Rogers cable TV package from VIP to Basic. I'll still get all the main networks - and in HD, no less - and with the higher bandwidth from Teksavvy I'll be able to download the handful of shows I watch on channels I no longer receive... in HD too, and without commercials.

So net video quality upgrade, and savings = $30/month cable + $10/month internet = $40/month. Bazinga!

This is what Rogers and Bell was afraid of. This is why they implemented caps. Not criticising you or anything, just saying :)

[coldpower27]

I tried contacting the rep for my area, and they say they don't have it till late June. Bummer.

[Trifid]

Don't forget about TS's refer a friend program (http://www.justbroadband.org/forum/r22686502-Announcing-the-TekSavvy-Referafriend-program) - you get $1/mo off for every account that lists you as a referral!

[Trifid]

I tried contacting the rep for my area, and they say they don't have it till late June. Bummer.

Meh, many of us have to wait to drop Rogers... but ~1 month isn;t too long to wait in the grande scheme of things - hopefully the deal will just get better as time goes on.

[Jon Lai]

I just downgraded my Rogers cable TV package from VIP to Basic. I'll still get all the main networks - and in HD, no less - and with the higher bandwidth from Teksavvy I'll be able to download the handful of shows I watch on channels I no longer receive... in HD too, and without commercials.

So net video quality upgrade, and savings = $30/month cable + $10/month internet = $40/month. Bazinga!

?

[pmcd]

I just downgraded my Rogers cable TV package from VIP to Basic. I'll still get all the main networks - and in HD, no less - and with the higher bandwidth from Teksavvy I'll be able to download the handful of shows I watch on channels I no longer receive... in HD too, and without commercials.

So net video quality upgrade, and savings = $30/month cable + $10/month internet = $40/month. Bazinga!

Are you talking from iTunes with no commercials, or elsewhere... I agree the price seems right. I am with Bell ( Fibe 25) for pretty well everything and it's getting a bit on the pricey side. In any case, once the new Canadian copyright law comes into effect ( soon so they say) this whole unlimited thing won't matter. You will find it harder to save to the extent you are, though even if you bought the shows from iTunes you'd still be saving.

There's a reason why those news servers and such have become so inexpensive. I suspect they all know the end is near for them, torrent sites, etc... Am not taking sides here, just have this feeling that things are changing faster than they seem and some of these deals aren't going to seem so great after a while...

If I were using cable I'd sure be looking at this offer, though I don't recall Rogers being that bad years ago (and we were with them a long time).

My 2 cents,

philip

[elty]

So is this what will happen?

1) Rogers used some good term to lure Teksavvy.
2) Teksavvy invest $$$ to offer cable service.
3) Users move from Bell to Rogers.
4) Rogers implements UBB that matches their standard offering.

From the Bell case we already know if Rogers want to implement UBB, they can do it easily. And Rogers has even more excuse than Bell - your line is actually shared with your neighbors.

If Rogers implement UBB, users will have nowhere to go, and people may just stay with Rogers because they don't want to setup DSL again which has the same cap anyways. This is like how PCF lure people into their TFSA with a high interest rate, then after a few weeks they lower it dramatically so people can either give up their contribution that year, or pay them $50 to transfer out.

[BobSagget]

Are you talking from iTunes with no commercials, or elsewhere... I agree the price seems right. I am with Bell ( Fibe 25) for pretty well everything and it's getting a bit on the pricey side. In any case, once the new Canadian copyright law comes into effect ( soon so they say) this whole unlimited thing won't matter. You will find it harder to save to the extent you are, though even if you bought the shows from iTunes you'd still be saving.

There's a reason why those news servers and such have become so inexpensive. I suspect they all know the end is near for them, torrent sites, etc... Am not taking sides here, just have this feeling that things are changing faster than they seem and some of these deals aren't going to seem so great after a while...

If I were using cable I'd sure be looking at this offer, though I don't recall Rogers being that bad years ago (and we were with them a long time).

My 2 cents,

philip
This is the silliest thing I've read today.
The end is near? A copyright law in Canada is going to change how much people download? Try again.

[BobSagget]

So is this what will happen?

1) Rogers used some good term to lure Teksavvy.
2) Teksavvy invest $$$ to offer cable service.
3) Users move from Bell to Rogers.
4) Rogers implements UBB that matches their standard offering.

From the Bell case we already know if Rogers want to implement UBB, they can do it easily. And Rogers has even more excuse than Bell - your line is actually shared with your neighbors.Rogers has had their own version of UBB for years.

[mythos1453]

There's a reason why those news servers and such have become so inexpensive. I suspect they all know the end is near for them, torrent sites, etc... Am not taking sides here, just have this feeling that things are changing faster than they seem and some of these deals aren't going to seem so great after a while...


I hope you realize that 90% of Astraweb's clients are from the US where there are no caps (except a 200GB-300GB cap in some cases). None of the current newsgroup providers would change their pricing policy cause of UBB implementation in Canada.

[elty]

Rogers has had their own version of UBB for years.

Try to think a bit - they can force the wholesaler use their UBB scheme just like Bell can.

[goonx126]

This is the silliest thing I've read today.
The end is near? A copyright law in Canada is going to change how much people download? Try again.

They should start by locking up every teen in the country. What a dumb piece of legislation. Only surpassed by the UBB ruling by the CRTC. EVERYONE downloads musics. They're (Harper's government) delusion to think that everyone will stop once they implement the new law. That just won't happen.

The way i see it, companies should embrace this phenomenon rather than try to smack it down it a hammer. (i.e. unlimited subscription for a set price)

[ndsouza]

This is what Rogers and Bell was afraid of. This is why they implemented caps. Not criticising you or anything, just saying :)

Absolutely. This is what they should be afraid of, but only because they're trying to hold on to the ways things were...

Actually, considering how few shows I watch that don't run on the big networks (that I'll continue to get on the Basic cable package), I could download them with the existing 60 GB cap no problem. The higher caps will just give me more breathing room, or the option to always watch the HD version. If I get wind of a good show a couple seasons in, I can catch up on back episodes this way.


?

$10/month savings with Teksavvy cable internet vs the equivalent offering from Rogers, i.e. the Express service. Currently I'm going month-to-month with no contract, therefore no Rogers discount.


In any case, once the new Canadian copyright law comes into effect ( soon so they say) this whole unlimited thing won't matter. You will find it harder to save to the extent you are, though even if you bought the shows from iTunes you'd still be saving.

There's a reason why those news servers and such have become so inexpensive. I suspect they all know the end is near for them, torrent sites, etc... Am not taking sides here, just have this feeling that things are changing faster than they seem and some of these deals aren't going to seem so great after a while...


In this situation I don't agree that "the end is near" is the reason for the good pricing from some providers.

The great thing about really profitable monopolies (really? there's a great thing about them ? :) ) is that

1) there's always someone looking to take a piece of their pie
2) there are always many unhappy customers who feel they are being gouged, some of which:
a) will actually start something new to offer an alternative
b) will be PO'd enough to jump to said alternative

Bandwidth is cheap. Storage is cheap. Both are getting cheaper. These new smaller players are willing to take less profit (still healthy profit, just not obscene) and offer a compelling service.

And when it comes right down to it, I'm talking about TV shows here. If I don't find a compelling deal, I just won't watch.

[mlerner]

And Rogers has even more excuse than Bell - your line is actually shared with your neighbors.

In this specific scenario, since TPIA wholesale clients are VLAN'd and isolated on the Rogers node you will be sharing bandwidth with other TekSavvy customers. In the grand scheme of things with proper management it won't affect your neighbors at all which is why Rogers has agreed to these terms.

[Mint]

If i'm already with Rogers and want to set up a teksavvy account on top of that, would the activation fee include them running a new line to my place?

[willy]

I bit the bullet and decided to dump Rogers after so many years (I have been with Rogers even since they have high speed). Will keep you guys/gals posted on Techsavvy's service as soon as I get switched over ... Wish me luck :)

[rsxonly]

I bit the bullet and decided to dump Rogers after so many years (I have been with Rogers even since they have high speed). Will keep you guys/gals posted on Techsavvy's service as soon as I get switched over ... Wish me luck :)

let us know how it goes, i'm debating to forking over $100 cancellation fee to jump on this deal....

[Trifid]

I bit the bullet and decided to dump Rogers after so many years (I have been with Rogers even since they have high speed). Will keep you guys/gals posted on Techsavvy's service as soon as I get switched over ... Wish me luck :)

Best of luck - Let us know how it goes for you.

[coldpower27]

I bit the bullet and decided to dump Rogers after so many years (I have been with Rogers even since they have high speed). Will keep you guys/gals posted on Techsavvy's service as soon as I get switched over ... Wish me luck :)

Best of luck, we need someone to be the guinea pig.:)

[cujo_99]

I have teksavvy cable. Even though I live in the city, the DSL speeds here are very low so I decided to take a chance with the new teksavvy cable service. I ordered it literally the day it became available, received the modem a few days later and had it set up the following week. Take all the good things from rogers (solid connection, speeds as advertised) and add a 200 gig cap, reasonable over cap fees and no throttling. This is a huge step forward for ISPs in Canada.

[drunkgoat]

Too bad there isn't email address portability like phone number portability.

It's going to be a PITA to change all my various registrations at various websites away form my rogers email.

I heard somewhere that if you know someone else that has a Rogers account, they can take over your email address with your permission to transfer it. Has anyone tried this?

[atomii]

Too bad there isn't email address portability like phone number portability.

It's going to be a PITA to change all my various registrations at various websites away form my rogers email.

I heard somewhere that if you know someone else that has a Rogers account, they can take over your email address with your permission to transfer it. Has anyone tried this?


I haven't had my rogers account active in 5 years, but I can still access my email. I believe yahoo runs the email side of the service, maybe that's why mine's still active..

[M-e-X-x]

I have teksavvy cable. Even though I live in the city, the DSL speeds here are very low so I decided to take a chance with the new teksavvy cable service. I ordered it literally the day it became available, received the modem a few days later and had it set up the following week. Take all the good things from rogers (solid connection, speeds as advertised) and add a 200 gig cap, reasonable over cap fees and no throttling. This is a huge step forward for ISPs in Canada.
Post up a speed test?

[Trifid]

Too bad there isn't email address portability like phone number portability.

It's going to be a PITA to change all my various registrations at various websites away form my rogers email.

That why I started slowly transitioning over to my gmail acct about a yr ago... slowly weaning myself off the witches teet. :D


I haven't had my rogers account active in 5 years, but I can still access my email. I believe yahoo runs the email side of the service, maybe that's why mine's still active..

Hmmm.. nice to know, Thx.

[linkinparkfan007]

would be great when they come in the GTA and UBB comes into effect the 200GB cap is great and double the speed of my DSL for only 7 bucks more a month.

[BobSagget]

That why I started slowly transitioning over to my gmail acct about a yr ago... slowly weaning myself off the witches teet. :D



Hmmm.. nice to know, Thx.

You might get lucky and get to keep your @rogers email through Yahoo! but do not count on it.

My brother who had switched off of Rogers years ago still has access to his @Rogers.com email through Yahoo so when I switched from Rogers to Teksavvy last February after being a customer for 10+ yrs I thought perhaps I would get to keep the email too.

However shortly after my last day of service with Rogers I lost access to the yahoo email account.

So I assume getting to keep it is just a fluke and you have to get lucky.

[cujo_99]

Speedtest.net requires java to be installed, I'll install that tomorrow. I can download at 10mbps (a bit more actually, i've reached 1.2 MBps for a consistent download speed on uTorrent) and upload at almost 1 Mbps. I've never actually reached that speed, but dslreports.org is reporting an upload of 800-900Kbps.

[jcdogg]

Goodluck with downloading anything DMCA copyright laws coming in a few weeks. :cry:

[BobSagget]

Goodluck with downloading anything DMCA copyright laws coming in a few weeks. :cry:

Are you new to the internet?

[Trifid]

Goodluck with downloading anything DMCA copyright laws coming in a few weeks. :cry:

http://lianza2009.files.wordpress.com/2009/09/newbie.jpg

[tim-bit]

They can't stop me from downloading my Linux ISO's!

Re: Teksavvy, deal sounds awesome but 1) it's not available in the maritimes yet, and 2) I'd probably have nightmares of George Laraque nightly if I switched to them.

[mcaj2]

How is this cheap when they charge these fees?

You need to add the above fees to the cost of the internet and then divide by the number of months you plan on keeping their service for the true rate.

$36.95 x 12 = $443.40
Add $44.95 for the above fee, and then $65 and you got $109.95 in fees

So $553.35 for the 1 year price works out to $46.11 a month. Rogers pricing is $46.99 makes this to be a COLD deal.

Now go back and re-calculate the cost with Rogers for 200GB download per month. People are willing to put up with slower speeds (relatively slower) in exchange for considerably bigger caps. In this case, 200GB is more than 3 times bigger than the crappy 60GB .. for the same monthly cost! 10Mbps is not a bad download speed at all, unless you're a I-need-my-pr0n-downloaded-now freak.

A more valid argument would be the reliability of service and coverage.

[mark_in_2k]

...unless you're a I-need-my-pr0n-downloaded-now freak.Nobody downloads pron anymore! They stream it, at least that's what my cousin has told me :lol:

[talyban]

Nobody downloads pron anymore! They stream it, at least that's what my cousin has told me :lol:

Your cousin is correct, with the exception of pr0n collectorz

[pmcd]

This is the silliest thing I've read today.
The end is near? A copyright law in Canada is going to change how much people download? Try again.

Well it won't affect minors immediately I suppose. It will take time to filter through the population, but you are very wrong if you think it won't have an effect on what people download. Since large downloaders are usually, but not always, downloading grey area stuff which will be covered, apparently, by the law then it will affect those who care about not have a criminal record. I don't think you realize the effects that having such a record has on people's futures.

In any case if you think that most young adults will be willing to risk their futures by disregarding a criminal law then you are simply hiding your head in the sand. Try telling someone who was denied a job because of a police check that they should not have worried. You don't realize the seriousness of the issue.

This issue is not one I just dreamed up. It has been debated for quite some time and crunch time is coming in Canada. Up until now we haven't really had effect copyright laws for digital products.

Anyway, feel free to consider it silly but try to remember this conversation in a year or so....

philip

[pmcd]

I hope you realize that 90% of Astraweb's clients are from the US where there are no caps (except a 200GB-300GB cap in some cases). None of the current newsgroup providers would change their pricing policy cause of UBB implementation in Canada.

There are informal caps for most ISP's in the US and there is a move to formally cap data transfers. I agree that the news servers aren't going to be overly affected by what happens in Canada. The usenet was one of the first forms of communication over the internet. It's interesting that many of the founding members of it ( largely universities) have shut down their news servers.

As long as items weren't indexed the usenet had relatively few users, amongst those downloading binaries. With nzb type indexing this has increased to the point where the media companies are taking notice. Why do you think newsbin closed?

"Regrettably the Newzbin website has to close as a result of the legal action against us."

Remove indexing and you will take away most ordinary binary users.

Anyway, this is getting away from the topic. I just wanted to say that caps are not going to be that important an issue for a variety of reasons. Stability and price will matter more. Of course there is a bit of a conflict of interest with current ISP's and digital media. If they impose caps on legitimate use then companies such as Netflix, Apple, etc... will have reason to wonder abot their ISP partners. It is to their benefit to have unlimited usage. ISP's such as Rogers and Bell want you to buy your digital media from them. Something is wrong with the model.

Enough from me. The offering by Teksavvy is really good.

philip

[pmcd]

Are you new to the internet?

Sounds to me like he is quite aware of the seriousness of the issue, and this is something related to the type of internet service you need. The copyright law that is apparently coming is like nothing Canadians have seen... Unlocking phones, jailbreaking, ISO copies of DVD's, etc.... These will all be affected.

philip

[cujo_99]

I haven't installed Java because this is a new computer and I don't really want to install software I'll rarely use. However, I changed my package today from the 10mbps down/ 1mbps up to the 10mbps down/512Kbps up. I figured I didn't need to spend an extra $6 a month on a bit more upload speed.

I'm using uTorrent as a reference. Download speeds are as advertised. I am consistently downloading between 1.0-1.1MBps and uploading at around 70+KBps. My connection hasn't dropped yet either. If anyone is doubting teksavvy's new cable service, I haven't seen anything to confirm your fears.

[mark_in_2k]

I haven't installed Java because this is a new computer and I don't really want to install software I'll rarely use.A little OT, but Java is used in a lot of websites so you'll be missing out on some functionality they have to offer if you don't install Java Runtime.

[cujo_99]

http://www.speedtest.net/result/825676547.png (http://www.speedtest.net)

[drunkgoat]

Do you mind doing some ping tests?

http://www.pingtest.net/

[Inno]

Do you mind doing some ping tests?

http://www.pingtest.net/

I am curious: what is the significant of ping tests? My ping number vary wildly from 20-30 up to hundreds. HOw does it impact on DLs or whatever?

[konfusion666]

Too bad there isn't email address portability like phone number portability.

It's going to be a PITA to change all my various registrations at various websites away form my rogers email.

I heard somewhere that if you know someone else that has a Rogers account, they can take over your email address with your permission to transfer it. Has anyone tried this?

people actually use ISP email addresses still? :twisted:

i swear, pretty much everyone on my personal address book is either with: 1. Gmail/Hotmail 2. Their university, if still in school 3. Their employer

[drunkgoat]

I am curious: what is the significant of ping tests? My ping number vary wildly from 20-30 up to hundreds. HOw does it impact on DLs or whatever?

Pings matter mainly for any sort of VOIP, and online gaming.


people actually use ISP email addresses still? :twisted:

i swear, pretty much everyone on my personal address book is either with: 1. Gmail/Hotmail 2. Their university, if still in school 3. Their employer

I've had Rogers for a long time, back then it was my only option to get free POP3 access. If I were starting out now, I'd not use an ISP email account. Although I have run into a few situations where I needed to have an ISP email account to proceed.

[Orick]

hi guys. Does anyone know TekSavvy offer newsgroups? One thing bugs me about Rogers is they discontinued support for newsgroups. Anyone know? Thanks.

[mrG]

hi guys. Does anyone know TekSavvy offer newsgroups? One thing bugs me about Rogers is they discontinued support for newsgroups. Anyone know? Thanks.

TekSavvy partners with usenetserver.com. If you have DSL it's "free" when you buy a static IP for $4/m.

However, since cable doesn't offer static IPs, I'm not exactly sure how this works.

[Franchise10]

Does anyone know which Modem works best for teksavvys cable internet service and which is the easiest to find?

[luv_gr8_deals]

Customer service for Rogers and Bell is terrible compared to Teksavvy.

[jbnc_]

http://www.speedtest.net/result/825676547.png (http://www.speedtest.net)

whoa.. that seems like a pretty high ping. anyone else getting these figures too? I'm still debating whether to switch from teksavvy dsl but can't sacrifice gaming performance

[konfusion666]

whoa.. that seems like a pretty high ping. anyone else getting these figures too? I'm still debating whether to switch from teksavvy dsl but can't sacrifice gaming performance

forget about those silly ping websites and just ask the guy to do a traceroute to your main "gaming" server and compare that with your own traceroute...

[mark_in_2k]

whoa.. that seems like a pretty high ping. anyone else getting these figures too? I'm still debating whether to switch from teksavvy dsl but can't sacrifice gaming performanceThat ping could be because it's using a Michigan server, not a more local GTA server.

[Messerschmitt]

whoa.. that seems like a pretty high ping. anyone else getting these figures too? I'm still debating whether to switch from teksavvy dsl but can't sacrifice gaming performance

Funny I had the exact same thing, but when I switched from cable to DSL. Got like 150 ping on servers where with cable I have 20

[dmdsoftware2]

forget about those silly ping websites and just ask the guy to do a traceroute to your main "gaming" server and compare that with your own traceroute...

Look at the server's destination, in MI. You won't get a realistic ping latency unless you use a server closer to home.

[cujo_99]

Just for you drunkgoat.

Edit: for some reason it won't detect packet loss after a couple tries. Ping looks good though right?
http://www.pingtest.net/result/17642698.png (http://www.pingtest.net)

[mark_in_2k]

Just for you drunkgoat.

Edit: for some reason it won't detect packet loss after a couple tries. Ping looks good though right?
http://www.pingtest.net/result/17642698.png (http://www.pingtest.net)Yup, there's no problem with that ping.

[CONTROL ONE]

Have any TS DSL users switched to this cable service yet?

The 10/1/200 package is nearly the same cost as the 5/800k/200 DSL service when you have a dry loops.

What are the adv/disadv of switching from DSL to their Cable service?

[Oscar11]

are you guys renting or buying modems?

if buying, whats the cheapest option?

[nx6288]

at this point, a lot of TSI DSL users are waiting for TSI Cable services to be available in their area myself included

[konfusion666]

Have any TS DSL users switched to this cable service yet?

The 10/1/200 package is nearly the same cost as the 5/800k/200 DSL service when you have a dry loops.

What are the adv/disadv of switching from DSL to their Cable service?

I assume you are already aware that cable is 10mbit down, 1mbit up whereas ADSL is 5mbit down, 800kbit up. ;)

Beyond that... ADSL uses PPPoE and has overhead from that protocol, cable doesn't. If you're far from the C.O. then ADSL speeds can be quite poor, which can also happen if you're in an oversubscribed cable segment (but that shouldn't be an issue for TekSavvy Cable customers since they're supposed to be separated from Rogers Cable customers and third-party cable internet is quite new so I can't see it being oversubscribed the same way Rogers might be).

[zbynio]

TekSavvy partners with usenetserver.com.


Just a word of caution about TekSavvy's usenet service - it's throttled to something like half a meg for downloads... so if you're expecting to switch and get fast downloads from their usenet server, you'll be disappointed.

[konfusion666]

are you guys renting or buying modems?

if buying, whats the cheapest option?

i just bought the one TSI is offering. which is the same one used by Rogers. can't be bothered to waste time scouring ebay for a "deal", save $20, then get something defective...

plus the activation fee is 45 if you use your own modem, but 25 if you buy TSI's modem.

[Oscar11]

I've been a sympatico customer for about 8 - 10 years..

I think I'm going to make the switch. I'm one of those rare people that still gets unlimited downloads from Bell (because I've been around so long), but my bill is $62 a month right now.

Teksavvy here I come !

[Oni-kun]

I've been on Teksavvy DSL for over 2 years now I pay $33 for 200GB and MLPPP (with a small discount because of referrals).

I don't know why anybody would pay bell for pretty much similar speeds with bandwidth restrictions like that.

[jamgyu]

Goodluck with downloading anything DMCA copyright laws coming in a few weeks. :cry:


what exactly are the changes coming?

[Messerschmitt]

Cable is much better than DSL. There is a reason there is no DSL in Europe, and it's all cable and fiber optics.

[Bioflare]

at this point, a lot of TSI DSL users are waiting for TSI Cable services to be available in their area myself included

Yea, I had to switch from teksavvy because the bell CO was way too far from my area, could only hold a 3M profile. Switched to rogers, paying a premium but the speed is nice.

Going to switch back to teksavvy once they reach Markham.

[techfox]

Cable is much better than DSL. There is a reason there is no DSL in Europe, and it's all cable and fiber optics.

DSL still operates on the old copper lines (some that are half century old, if not older).

[konfusion666]

Cable is much better than DSL. There is a reason there is no DSL in Europe, and it's all cable and fiber optics.

That's soooo wrong, there's loads of DSL providers in Europe.

[Sloppy]

Just a word of caution about TekSavvy's usenet service - it's throttled to something like half a meg for downloads... so if you're expecting to switch and get fast downloads from their usenet server, you'll be disappointed.

I'm on Robbers here, err... I mean Rogers.

I used to have newsgroup service a long time ago, but they removed said service by claiming that not enough people uses them and that it's a filthy place swarming with evils like child porn and all that jazz.

After they removed the newsgroup service my fees never went down, in fact the price kept going up. Why, a few months ago it went up again.




I'll be jumping over to Teksavvy, the premium package (with no bandwidth cap) actually feels like a premium service, the included throttled newsgroup service is just icing on the cake.

I'm looking forward to experiencing the Internet like the rest of the world is, unlike this disgraceful mess that is the rest of the North American ISPs, when Teksavvy comes to Markham.

[Tha DraGun]

Yup, there's no problem with that ping.

Why is my score better when I have a higher ping?
http://www.pingtest.net/result/17672538.png (http://www.pingtest.net)

If I do the actual speed test it says my ping is 156. weird

I cant wait for the cable to be available here. Need fast internet!!!

[jetway1212]

I'm very disappointed so far with the service. I signed up for the service on May 22nd and still dont get activation until June 7th.

I'm setting this up for a family member whos currently with Rogers. After i called to order the service, i needed to call back to give my modem info. Thats all fine and dandy. I also got an appointment for technician to come by 7days later which is May 29th.

Long story sort, i called 3 times to give my modem info. First time, the rep had no clue what he needed, just asked for MAC. Two days later i got a call by a diff rep who had no idea i called in b4. I explained the rep. She later called me and asked for model and S/N. I then had to call back (i dont live there so..... what a hassle right) to give all info thats needed. Suddenly i then got an email saying my modem info is missing (sound like my file was never processed). I called back and talked to the rep one last time, confirmed my appointment is still valid (yesterday). The rep said everything is set. ...

Now i waited a whole day just to know no1 showed up. I called again and was told since my modem info was just processed TODAY (may 29th). They cant have anyone to activate until 7 days later.

I'm really speechless with this kind of service. What a waste of time. This is just for the order processing. I wonder what i will get for technical troubleshooting.

Thanks but no thanks Teksavvy.

[Sloppy]

Well, at least from the sound of the poster above the service is roughly consistent with Rogers. Wait until you see Primus. They'll charge you for services they haven't provided. Lie to you over and over again about pending work.

Heck, I still haven't gotten back my $35 bucks from those crooks yet.

[bucow]

Yah? Sorry to hear you didn't have a great experience with them. It happens, no one company is perfect.

I was with TekSavvy before on DSL. All I can say is that their customer and technical service is amazing, nothing I've experienced from any other company. I'm not sure what happened to their service since I went over to Rogers 8 months ago. This was only because I couldn't get decent speeds with DSL (home too far from CO :().

I will be jumping over to TekSavvy once my area is covered. Even for the hassle, the bandwidth is worth it. The hassle I can hope to honestly say that it would be rare like the case above.

[Jon Lai]

I'm very disappointed so far with the service. I signed up for the service on May 22nd and still dont get activation until June 7th.

I'm setting this up for a family member whos currently with Rogers. After i called to order the service, i needed to call back to give my modem info. Thats all fine and dandy. I also got an appointment for technician to come by 7days later which is May 29th.

Long story sort, i called 3 times to give my modem info. First time, the rep had no clue what he needed, just asked for MAC. Two days later i got a call by a diff rep who had no idea i called in b4. I explained the rep. She later called me and asked for model and S/N. I then had to call back (i dont live there so..... what a hassle right) to give all info thats needed. Suddenly i then got an email saying my modem info is missing (sound like my file was never processed). I called back and talked to the rep one last time, confirmed my appointment is still valid (yesterday). The rep said everything is set. ...

Now i waited a whole day just to know no1 showed up. I called again and was told since my modem info was just processed TODAY (may 29th). They cant have anyone to activate until 7 days later.

I'm really speechless with this kind of service. What a waste of time. This is just for the order processing. I wonder what i will get for technical troubleshooting.

Thanks but no thanks Teksavvy.

I think the CSRs are just not trained enough yet to handle Cable customers, as it is new and you're probably well within the first 100 customers they're handling right now.

I would urge you to give them another try as they really are the best in terms of customer service, from what we've seen in their DSL offerings.

[Dorianking]

The 2 things that are making me consider this deal instead of jumping on this is 2 reasons.

1) Even when I have the throttled Newsgroup while I am on DSL; it is still better than not having it at all. Newgroups are quite fast at 1.5-3 meg which are the speeds I'm getting because not all torrents you download have seeds that that fast.

2) The activation fee is extremely expensive, recently my Acanac contract ended so I was looking around for internet and I decided to use TekSavvy as some many "fanboys" are like, yay it's the best. The activation fee for that was like $20, therefore; I would pay like $80 in activation fees within 3-6 months depending on when the cable comes to St. Catharines and/or Hamilton. Not to mention that I would need to buy a new "cable" modem, which as a matter of fact I just bought a new DSL modem because TekSavvy said mine was too old and the signal was getting lost or some nonsense along those lines which cost me another $20 to blow that new modem, therefore I also need another $20-40 on a cable modem... Another expense I don't need. I would suggest that people who have TekSavvy already are able to get a discount for the move to their cable service.

[kaws]

Any recent customers make the switch yet? I'm on Rogers and was wondering if the speeds are good and if the switch was seamless.

Thanks!

[dana_2]

The 2 things that are making me consider this deal instead of jumping on this is 2 reasons.

1) Even when I have the throttled Newsgroup while I am on DSL; it is still better than not having it at all. Newgroups are quite fast at 1.5-3 meg which are the speeds I'm getting because not all torrents you download have seeds that that fast.

2) The activation fee is extremely expensive, recently my Acanac contract ended so I was looking around for internet and I decided to use TekSavvy as some many "fanboys" are like, yay it's the best. The activation fee for that was like $20, therefore; I would pay like $80 in activation fees within 3-6 months depending on when the cable comes to St. Catharines and/or Hamilton. Not to mention that I would need to buy a new "cable" modem, which as a matter of fact I just bought a new DSL modem because TekSavvy said mine was too old and the signal was getting lost or some nonsense along those lines which cost me another $20 to blow that new modem, therefore I also need another $20-40 on a cable modem... Another expense I don't need. I would suggest that people who have TekSavvy already are able to get a discount for the move to their cable service.


What newsgroups are you talking about? Does ACANAC or TekSavvy DSL provide access to newsgroups? And TekSavvy Cable doesn't?

[TLSRULZ]

The 2 things that are making me consider this deal instead of jumping on this is 2 reasons.

1) Even when I have the throttled Newsgroup while I am on DSL; it is still better than not having it at all. Newgroups are quite fast at 1.5-3 meg which are the speeds I'm getting because not all torrents you download have seeds that that fast.


What you taking about.. I'm on Teksavvy DSL and have used astraweb & Blocknews... and its not throttled at all.. I am close to the CO so I get 4.5Mb down.....

If your talking about the newsgroup service that you get with Teksavvy (static ip service) .. then that is not throttled.. that is the service speed they are offering.

Just get newsgroups from a proper provider and your dl at full speed ! If your concerned about cost.. the Blocknews is nice cus you just buy bandwidth Blocks that never expire.

[jamgyu]

Is it possible to have both Rogers and Teksavvy cable internet in the same house?

[stanleylai]

Can someone explain to me what exactly are the differences between dsl and cable? Are dsl's through phone jacks and cables separate?

[konfusion666]

Can someone explain to me what exactly are the differences between dsl and cable? Are dsl's through phone jacks and cables separate?

I'll keep it uber-simple...

DSL is high-speed internet through your phone line (phone jack).

Cable internet is high-speed internet through your TV cable jack.

[raggydiaper]

anyone know the best place to buy the cable modems? 160.25 for first bill with modem + etc is steep, the 86 with ur own modem is awesome

[nx6288]

anyone know the best place to buy the cable modems? 160.25 for first bill with modem + etc is steep, the 86 with ur own modem is awesome

look on ebay or other bst sites

[raggydiaper]

I phoned TS and they told me that buying used modems have an uncertainty that the modem has a balance from a previous owner and will be unable to be used, is this true?

[rageking]

If Teksavvy's like 3 web for using Roger's lines, then there is a very strong chance Rogers will refuse Teksavvy if you buy a used cable modem. This is a known issue for years now.

It is rogers that has to put the modem's MAC address into their pool of modems, and they get the final word on this.

[konfusion666]

I had my TSI Cable Extreme installation today. The actual installation was done by a Rogers guy. He just came to basically connect the modem to the coaxial jack and power outlet - the modem was already here via Purolator. So his only real "work" is whatever he does outside the house to "enable" internet, and of course the mandatory stapling of coaxial cable along the wall - total time 15 min.

My reaction is as follows:

( screenshots removed; it's just PowerBoost resulting in high speedtest results )

Moral of the story: TekSavvy rocks!

Edit: The moral is still true, because the service has been blazing along just fine without any issues. Great ping times too.

[jumran]

http://img175.imageshack.us/img175/5676/interesting1b.jpg

Moral of the story: TekSavvy rocks!

Your speeds are so high because of Rogers implementing power boost technology to temporarily increase download speeds for first 10-20 sec. After that, speeds will fall to the advertised 10 MBPS.

[konfusion666]

Your speeds are so high because of Rogers implementing power boos to increase download speeds for first 10-20 sec. After that, speeds will fall to the advertised 10 MBPS.

link with info???

Edit: I'm now 60 seconds into an ubuntu download and it's still going at 1.6MB/s which is 13mbit, so still higher than cap.

Win7 Taskmgr's network screen shows my 100mbit LAN running at 13%, so that's proof that firefox is not messing with me...

[dmdsoftware2]

link with info???

Edit: I'm now 60 seconds into an ubuntu download and it's still going at 1.6MB/s which is 13mbit, so still higher than cap.

Win7 Taskmgr's network screen shows my 100mbit LAN running at 13%, so that's proof that firefox is not messing with me...

first 10-20 seconds only, otherwise you get 10mbps. Check TekSavvy DSL Forums for explanation

[jumran]

link with info???

Edit: I'm now 60 seconds into an ubuntu download and it's still going at 1.6MB/s which is 13mbit, so still higher than cap.

Win7 Taskmgr's network screen shows my 100mbit LAN running at 13%, so that's proof that firefox is not messing with me...

http://www.dslreports.com/forum/r24322886-Rogers-testing-PowerBoost

http://www.dslreports.com/forum/r24327261-Teksavvy-Cabled-up-and-running-results

[Pete Jones]

link with info???

Edit: I'm now 60 seconds into an ubuntu download and it's still going at 1.6MB/s which is 13mbit, so still higher than cap.

Win7 Taskmgr's network screen shows my 100mbit LAN running at 13%, so that's proof that firefox is not messing with me...

OMFG! My install is supposed to happen tomorrow morning. I'm getting extreme pro too. I'm at Yonge/Steeles.

To be honest, if I get 10mb, I'll be happier than a pig in **** (my creaky old wiring means I only get a rock-solid 2mb/700k on my TSI DSL) but those numbers you're getting are nothing short of amazing.

I'll report on how my installation went tomorrow.

--Pete

[RayK]

If Teksavvy's like 3 web for using Roger's lines, then there is a very strong chance Rogers will refuse Teksavvy if you buy a used cable modem. This is a known issue for years now.

It is rogers that has to put the modem's MAC address into their pool of modems, and they get the final word on this.

what would happen if I try and use the modem I purchased from Rogers? would that work?

[jumran]

what would happen if I try and use the modem I purchased from Rogers? would that work?

It should work fine as long as it is on Teksavv's approved list. I signed up for the Teksavvy cable internet service yesterday using a Motorola 5100 version 3 modem I purchased from this forum last week. Teksavvy accepted the order without any issues and all I had to do was provide them with the modem's serial numbers and MAC address. As long as the modem is not a rental unit from Rogers, it should work fine.

[fergy]

Your speeds are so high because of Rogers implementing power boost technology to temporarily increase download speeds for first 10-20 sec. After that, speeds will fall to the advertised 10 MBPS.

So what sort of sights or servers or downloads on the web that can actually support these higher speeds for a useful purpose? (other than these brief tests)

[jumran]

So what sort of sights or servers or downloads on the web that can actually support these higher speeds for a useful purpose? (other than these brief tests)

Read the Shaw cable FAQ page on it, it will be similar for Rogers and Teksavvy.

PowerBoost FAQ:


1. How many PowerBoost bursts can I get in a day/week/month?
You are not limited to a specific number of PowerBoost bursts. PowerBoost will be granted each time you start a download. If multiple downloads are initiated, each download will receive a PowerBoost burst if there is extra network capacity available.

2. Will I receive a PowerBoost burst on every download?
You should experience the benefits of PowerBoost on the vast majority of downloads. PowerBoost is not guaranteed for every download because the service is provided when extra network capacity is available.

3. Do I need special software to take advantage of PowerBoost?
No. Everything is done on Your Cable ISP’s network side.

4. How long does each PowerBoost last?
Each PowerBoost lasts for approximately 5 to 20 seconds. A PowerBoost will jumpstart a large file download and automatically reduce overall download time.

5. Are all cable modems capable of receiving PowerBoost?
All DOCSIS cable modems 1.1 and higher are capable of receiving PowerBoost.

6. If I use the Internet for file sharing and online gaming, will I see an improvement in service?
No, modems that experience continuous traffic will not benefit from PowerBoost.


7. Why is PowerBoost not available for Your Cable ISP High-Speed Lite customers?
Your Cable ISP High-Speed Lite customers typically use their Internet connection for basic Web surfing and email, not for downloading large files such as music, videos and games.

8. How will I know I have experienced a PowerBoost burst?
You should notice shorter download periods when downloading large files, such as
software, games, music and photos. There are no on-screen indicators when PowerBoost is
occurring.

9. Is PowerBoost available on multiple computers?
Yes, every computer networked in the home will receive a PowerBoost burst when downloading, as long as extra network capacity is available.



http://www.shaw.ca/en-ca/ProductsServices/Internet/PowerBoost/


http://www.shaw.ca/en-ca/CustomerCare/InternetSupport/Residential/PowerBoostFAQs.htm

[kiasu]

just notice they are available at my area...Finch/Midland. currently using Rogers, does anyone know if I have to cancel Rogers first, then only can subcribe Teksavvy? Cancel Rogers will take a month or until the next billing cycle.

I own the Rogers cable modem, I assume I can use it on Teksavvy as well?

[konfusion666]

ok guys i think you are right re: speed boost. For the ubuntu download, task manager showed an interesting "stairstep" pattern in network speed monitoring - you could see the bandwidth limiter kicking in every 30 seconds or so. And for astraweb (news) leeching it was stuck at 10mbit throughout.

[Gunz16]

Definitely power boost enabled...

http://www.speedtest.net/result/835736570.png (http://www.speedtest.net)

[skygolf]

It should work fine as long as it is on Teksavv's approved list. I signed up for the Teksavvy cable internet service yesterday using a Motorola 5100 version 3 modem I purchased from this forum last week. Teksavvy accepted the order without any issues and all I had to do was provide them with the modem's serial numbers and MAC address. As long as the modem is not a rental unit from Rogers, it should work fine.

Anyone can confirm?

[clemster_1]

"3) Don't forget about Teksavvy refer a friend program to save $1/mo for everyone you refer!"

When I switched to cable and asked about my "refer a friend" program discounts that I got when I was with DSL, I was told that the discount does not apply for cable services as of this moment. Only DSL.

Has anyone else experienced this situation?

[[buck]]

"3) Don't forget about Teksavvy refer a friend program to save $1/mo for everyone you refer!"

When I switched to cable and asked about my "refer a friend" program discounts that I got when I was with DSL, I was told that the discount does not apply for cable services as of this moment. Only DSL.

Has anyone else experienced this situation?
That would seem to contradict Teksavvy's own public statements. See here:

http://www.dslreports.com/forum/remark,24125344

I'd suggest maybe posting in that thread for clarification.

[doltbuster]

Does anyone know if the group discount will still apply if we switch to cable?

[godsfantasy]

Just a heads up about another provider, 3web/Cybersurf. They were bought out by distributel!

I just signed up, and got it installed yesterday. Its all good so far... except for the $50 setup fee :S. All the guy did was connect the cable modem (which I bought off ebay), and put in a splitter :S. I could've done that for $5 myself...

3WEB is cheaper than Teksavvy, but only has 65 GB on the std plan, and 95 GB on the higher tier. ($32.95 for 10/0.512, and $37.95 for 10/1). Its is also free to change packages from 3web... or so they say... where as teksavvy charges U for that.

[WildParadise]

Anyone got cable phone and internet and kept the cable phone but switched is cable internet to teksavvy?

There phone plans are horrible so I want to keep my phone with videotron, any idea what 2 modems will do?

[runeash]

Which modem did you buy, I am assuming it was cable internet. I saw on their website for 39.95 you get digital phone + free HS internet. https://www.cia.com/products/phoneBasic.html


Just a heads up about another provider, 3web/Cybersurf. They were bought out by distributel!

I just signed up, and got it installed yesterday. Its all good so far... except for the $50 setup fee :S. All the guy did was connect the cable modem (which I bought off ebay), and put in a splitter :S. I could've done that for $5 myself...

3WEB is cheaper than Teksavvy, but only has 65 GB on the std plan, and 95 GB on the higher tier. ($32.95 for 10/0.512, and $37.95 for 10/1). Its is also free to change packages from 3web... or so they say... where as teksavvy charges U for that.

[Jon Lai]

link with info???

Edit: I'm now 60 seconds into an ubuntu download and it's still going at 1.6MB/s which is 13mbit, so still higher than cap.

Win7 Taskmgr's network screen shows my 100mbit LAN running at 13%, so that's proof that firefox is not messing with me...


first 10-20 seconds only, otherwise you get 10mbps. Check TekSavvy DSL Forums for explanation

I'm still with Rogers (stupid contract!) and during off peak hours, my direct downloads DO get around 12-14mbps so I think it's a Rogers thing but not a TekSavvy thing. I'm on Express. Rogers must be feeling generous or something :P

[mlerner]

Just a heads up about another provider, 3web/Cybersurf. They were bought out by distributel!

I just signed up, and got it installed yesterday. Its all good so far... except for the $50 setup fee :S. All the guy did was connect the cable modem (which I bought off ebay), and put in a splitter :S. I could've done that for $5 myself...

3WEB is cheaper than Teksavvy, but only has 65 GB on the std plan, and 95 GB on the higher tier. ($32.95 for 10/0.512, and $37.95 for 10/1). Its is also free to change packages from 3web... or so they say... where as teksavvy charges U for that.

Same here. Got CIA cable last month. I guess it's too late now but there is a workaround for the setup fee and tech install. When you signup you can check "transfer service from another provider" They can't check whether you are transferring and as long as you have a physical active cable connection (doesn't matter if you don't currently have cable service), they will get Rogers to activate on their end so you just have to plug in the modem and wait for the activation day. This is what I did and someone else I know and it works perfectly. In most cases there is no need for a tech visit.

In regards to the cap, this is a soft cap only. It is not enforced by Rogers or 3web. Rogers does have the right to disconnect you but they have never done so, therefor it is unlimited in effect. 3web doesn't even have an online option to check your usage.

[konfusion666]

I'm still with Rogers (stupid contract!) and during off peak hours, my direct downloads DO get around 12-14mbps so I think it's a Rogers thing but not a TekSavvy thing. I'm on Express. Rogers must be feeling generous or something :P

The thing is, I've got Rogers Express in my house in Mississauga - it's always 10mbit or less, it never goes higher than that, not even for a second. All the the speedtests are unanimous in that.

It's only with my TekSavvy Extreme cable in my north york condo where I can get up to 35mbit on speed tests and other "burst" downloads, which eventually level down to about 11-13 mbit (NOT 10mbit!) by the end of it. As I said before, Win7's task manager/network info will show my 100mbit LAN running at between 11 to 13% utilization, which implies 11 to 13mbit. sabnzbd also shows faster newsgroup downloads with this connection, than with the Rogers Express connection (even though both are listed as 10mbit down services).

So to me, it looks like (1) speedboost is on by default for all teksavvy customers , and (2) the bandwidth limiter isn't as strictly configured as it is for Rogers, so it doesn't throttle me down to exactly 10.

[ipxxx]

Does anyone know if the group discount will still apply if we switch to cable?

+1 would also like to know

[clemster_1]

;10941622']That would seem to contradict Teksavvy's own public statements. See here:

http://www.dslreports.com/forum/remark,24125344

I'd suggest maybe posting in that thread for clarification.

[Buck]. Thanks! I'll look into that more

[jumran]

+1 would also like to know

When I asked the Teksavvy rep, they indicated group discounts are being phased out and would not apply to cable.

[kiasu]

is there anyway to waive the activation fee of $45+?

[tomtomtom]

is there anyway to waive the activation fee of $45+?

Generally no. Unlike Rogers, TS's charges are quite black and white. I once discussed with them about the $25 conversion fee from Bell home phone to TS, no dice.

[xrvr]

I've been with 3web cable since June 2009, pretty happy with them. No major problems.
When I signed up, it was 7 mb, later 10, and just recently they raised speed to 25!
All for the same low price of $32/month.
Rogers charges $70 for the same speed.

http://www.speedtest.net/result/839354177.png

[mark_in_2k]

I've been with 3web cable since June 2009, pretty happy with them. No major problems.
When I signed up, it was 7 mb, later 10, and just recently they raised speed to 25!
All for the same low price of $32/month.
Rogers charges $70 for the same speed.

http://www.speedtest.net/result/839354177.pngIt was mentioned in another thread (or maybe this one) that the 25 mbps is not a true speed result as Rogers implemented a speed boost for the first few seconds of a download to enable faster buffering of video, etc.

Try a trial download from Microsoft / Apple (I use the iWork trial download for testing) and you should see your speed drop to 10 mbps after a few seconds.

[4flava]

I'm thinking of between the Express or Extreme service...

Which one would you guys get??.. is the extra upload speed really worth $6/month more??

Your thoughts guys/gals... :)

Express Cable 10 Mbps 512 K 200 $36.95
Extreme Cable 10 Mbps 1 Mbps 200 $42.95

[CorSter]

what do you use it for?

if you send large files, do alot of torrents on private trackers (where you need to keep your ratio up), use applications such as remote desktop, or use server/streaming equipment like a Slingbox, then you want the higher upload.

otherwise, you probably dont need it.

[4flava]

what do you use it for?

if you send large files, do alot of torrents on private trackers (where you need to keep your ratio up), use applications such as remote desktop, or use server/streaming equipment like a Slingbox, then you want the higher upload.

otherwise, you probably dont need it.

yeah, my ratio sucks. :o

[Pete Jones]

So...

I was originally supposed to be connected to cable on Friday (June 4) and my TSI DSL would be disconnected the same day.

Got a call on Thursday (the 3rd) that my cable install would have to be pushed back to Sunday (June 6). No problem. Actually, from a timing point of view, it worked out better. I was booked for the Rogers guy to show up between 8:00 and 11:00 on Sunday.

Came home from work Friday night to find my DSL had been cut off. Unfortunately, this was one of the times that Bell jumped on the disconnect order on time. To be honest, it wasn't the end of the world. One day and a bit without the internet isn't going to kill me. :)

Sunday morning came and the tech showed up at 8:30. Turns out I got my money's worth on the installation fee because the cable just outside the house had degenerated to the point where the signal was unnacceptable. (there has been no cable service in this house for about 10 years) it took the tech over an hour to fix the problems and make things clean and lawn-mower proof. ;) He also run a new inside cable for me through one of my walls as I requested. Total time in the house, about 5 minutes.

Once we plugged the cable into the Motorola cablemodem I bought from TSI, it just worked. I'm getting a rock-solid 10/1 transfer rate with the occasional powerboost pushing things up to 25mb downstream.

Yes, there were a couple of hiccups getting things installed but overall, I'm happy.

One thing to keep in mind. The folks at TSI I spoke to during this had mentioned to me that they are being overwhelmed by the response and even now, they are already having to juggle install dates as Rogers is finding it hard to keep up with the demand.

--Pete

[4flava]

So...

I was originally supposed to be connected to cable on Friday (June 4) and my TSI DSL would be disconnected the same day.

Got a call on Thursday (the 3rd) that my cable install would have to be pushed back to Sunday (June 6). No problem. Actually, from a timing point of view, it worked out better. I was booked for the Rogers guy to show up between 8:00 and 11:00 on Sunday.

Came home from work Friday night to find my DSL had been cut off. Unfortunately, this was one of the times that Bell jumped on the disconnect order on time. To be honest, it wasn't the end of the world. One day and a bit without the internet isn't going to kill me. :)

Sunday morning came and the tech showed up at 8:30. Turns out I got my money's worth on the installation fee because the cable just outside the house had degenerated to the point where the signal was unnacceptable. (there has been no cable service in this house for about 10 years) it took the tech over an hour to fix the problems and make things clean and lawn-mower proof. ;) He also run a new inside cable for me through one of my walls as I requested. Total time in the house, about 5 minutes.

Once we plugged the cable into the Motorola cablemodem I bought from TSI, it just worked. I'm getting a rock-solid 10/1 transfer rate with the occasional powerboost pushing things up to 25mb downstream.

Yes, there were a couple of hiccups getting things installed but overall, I'm happy.

One thing to keep in mind. The folks at TSI I spoke to during this had mentioned to me that they are being overwhelmed by the response and even now, they are already having to juggle install dates as Rogers is finding it hard to keep up with the demand.

--Pete


Yeah, I have to say that some of these Rogers Technicians are really cool. The last time I had Rogers Cable the Tech guy also spent a lot of time cleaning up wires and replacing with new ones and I also asked him for some cable wire for free and he told me to go to the back of his truck and pull as much as I wanted.. LOL which i took full advantage of for sure.

[kenj]

I'll just put this here... The guy needs a little tact on his title...

http://www.dslreports.com/forum/r24350105-Stupid-People-at-Red-Flag-Deals-RFD

[chinesedevil]

Snip


Yeah, I have to say that some of these Rogers Technicians are really cool. The last time I had Rogers Cable the Tech guy also spent a lot of time cleaning up wires and replacing with new ones and I also asked him for some cable wire for free and he told me to go to the back of his truck and pull as much as I wanted.. LOL which i took full advantage of for sure.

+1, I had a Rogers tech leave a 200ft roll box of cables behind.... he just left without it and it was pretty much unused.

[konfusion666]

I'll just put this here... The guy needs a little tact on his title...

http://www.dslreports.com/forum/r24350105-Stupid-People-at-Red-Flag-Deals-RFD

I don't blame him. There certainly were a lot of "tool"-ish posts in this thread, especially the guy who considers Teksavvy equivalent to Rogers (while TSI's IP network is clearly superior, and their DNS server doesn't suck total a$$ like Rogers').

Price-wise, TSI is superior because even if you get the same price from Rogers due to Retentions (which isn't guaranteed) you still have to deal with contracts whenever you deal with Rogers.

Although the guy on DSLR who says RFD sucks because it's published by the Yellow Pages Group may in fact be the biggest tool of them all. Yes, clearly the YPG are the ones behind the current thread we're all participating in. :confused: Fscking moron...

[kiasu]

I'm wondering does the TS unlimited cable Internet mean UNLIMITED? Cause I called up Rogers to cancel yesterday and the lady kept telling me no way in Canada there's unlimited bandwidth and she urged me to think twice before cancel. Anyway, later on she offers me 3 months free Internet to think about it. So, I'm just curious if there's any hidden info regarding the unlimited or no cap?

[rubin303]

Ever since I canceled bell few weeks ago, I'm still using their service until this month, they are keep calling me with their useless offer to not to cancel.
They offered me 12 mb fibe with 150 gb gab and paying $59 every month with 1 year contract. Where else I would be paying teksavvy 42 dollar for 10 mb cable internet service.
I told them no three times so far, I'm not sure why are they keep calling me with same offer.

[Dash]

Just a heads up about another provider, 3web/Cybersurf. They were bought out by distributel!

I just signed up, and got it installed yesterday. Its all good so far... except for the $50 setup fee :S. All the guy did was connect the cable modem (which I bought off ebay), and put in a splitter :S. I could've done that for $5 myself...

3WEB is cheaper than Teksavvy, but only has 65 GB on the std plan, and 95 GB on the higher tier. ($32.95 for 10/0.512, and $37.95 for 10/1). Its is also free to change packages from 3web... or so they say... where as teksavvy charges U for that.


Which modem did you buy, I am assuming it was cable internet. I saw on their website for 39.95 you get digital phone + free HS internet. https://www.cia.com/products/phoneBasic.html

+1 What modem did you buy?

[Lazy Susan]

Is Etobicoke covered? Also, what's the $65 moving fee?

[jumran]

Is Etobicoke covered?

All of Toronto including Etobicoke should now be covered.



Also, what's the $65 moving fee?

Fee to move services from your old address to your new address when you move.

[barrist]

Gonna go with 3web in Ottawa. From what i gather, they do NOT enforce any cap unless you go way overboard. Plus they got bought by distributel, and i hear the cust. service has improved.

If that fails, i'll go with teksavvy when cable arrives here.

[drey]

Gonna go with 3web in Ottawa. From what i gather, they do NOT enforce any cap unless you go way overboard. Plus they got bought by distributel, and i hear the cust. service has improved.

If that fails, i'll go with teksavvy when cable arrives here.

I was with 3web for a couple years and left cause of poor customer service. I'd definitely love to see what current subscribers have to say about their service level.

[WildParadise]

I was with 3web for a couple years and left cause of poor customer service. I'd definitely love to see what current subscribers have to say about their service level.

Just seen 3web website, they offer both service in my region, no speed, no data limit mentionned.. you can sign up for a 1mb cable/dsl service and don't even know since there's no speed anywhere...

[CorSter]

I'm wondering does the TS unlimited cable Internet mean UNLIMITED? Cause I called up Rogers to cancel yesterday and the lady kept telling me no way in Canada there's unlimited bandwidth and she urged me to think twice before cancel. Anyway, later on she offers me 3 months free Internet to think about it. So, I'm just curious if there's any hidden info regarding the unlimited or no cap?

Yes, TSI Unlimited means Unlimited, No Throttle, No Port Blocking

- Rogers negotiated this with TekSavvy but there's no way in hell they told their call centre employees.

[stevelam]

i'm a happy acanac customer but i will probably switch to teksavvy cable when my renewal time is up in september! (unless acanac offering cable at competitive prices as well)

[barrist]

Just seen 3web website, they offer both service in my region, no speed, no data limit mentionned.. you can sign up for a 1mb cable/dsl service and don't even know since there's no speed anywhere...



(Stolen from someone's post on dslreports)
CABLE:
CIA Lite Internet:
3 Mbps Down - 256 Kbps Up
25 GB Download/Upload
$24.95/month

CIA Regular Internet:
10 Mbps Down - 512 Kbps Up
60 GB Download/Upload
$32.95/month

CIA Extreme Internet:
10 bps Down - 1 Mbps Up
95 GB Download/Upload
$37.95/month

On top of that, the bandwidth cap is NOT ENFORCED from what i hear. I called them up (btw, didn't have to wait on the line long at all for someone), and the guy was basically telling me there was no limit without actually saying there was no limit. I guess they have to pay lip service to Rogers that there's an actual limit in place. now if you download a terrabyte per month, they may send you an email i guess.

[Jon Lai]

On top of that, the bandwidth cap is NOT ENFORCED from what i hear. I called them up (btw, didn't have to wait on the line long at all for someone), and the guy was basically telling me there was no limit without actually saying there was no limit. I guess they have to pay lip service to Rogers that there's an actual limit in place. now if you download a terrabyte per month, they may send you an email i guess.

I don't know if that's true or not. In the past I remember reading on RFD it's been said that 3Web just cuts your connection when you reach the limit. They also have poor post customer service, from what I hear.

[luv_gr8_deals]

I'm paying $32.95 / month for unlimited 3web cable internet..
Teksavvy is charging $36.95 with 60GB limit?

I hope Teksavvy gets more price competitive. I have their DSL service at my parents house and they're pretty good.

Have you ever used their tech support? I helped out a friend with some issues and the 3web support was horrendous.

[barrist]

I don't know if that's true or not. In the past I remember reading on RFD it's been said that 3Web just cuts your connection when you reach the limit. They also have poor post customer service, from what I hear.


Do you recall how much over the limit they were before they were cut?


I guess the cust. service has been improving since they were bought by distributel.


Funny thing is, I called both Teksavvy and 3web the same day to ask questions, and i couldn't get through to anyone at Teksavvy, it seemed like their phone line was down or something.

[luv_gr8_deals]

Do you recall how much over the limit they were before they were cut?


I guess the cust. service has been improving since they were bought by distributel.


Funny thing is, I called both Teksavvy and 3web the same day to ask questions, and i couldn't get through to anyone at Teksavvy, it seemed like their phone line was down or something.

Did you call sales or customer support? I called 3web support and was on hold for over 2 hours (After hanging up a few times thinking i had lost my connection.) then the help was useless. And the friend that I helped can celled and had to keep calling because they kept billing against a credit card for a few months.

This was a couple of years ago so maybe things are better.

I have had superb service with Teksavvy. It's great when the tech guy actually does know more then you.

[rivet]

I am wondering when it is going to be available in Kingston, good thing is Kingston is on the list of the link (June-Aug) pack OP gives. Hope it can support a couple of TV channels like Cogeco cable do (non-officially).

[kiasu]

Yes, TSI Unlimited means Unlimited, No Throttle, No Port Blocking

- Rogers negotiated this with TekSavvy but there's no way in hell they told their call centre employees.

thx for the information. will cancel next month and try Teksavvy...

[simms]

Anyone have a good deal on one of the eligible modems?

[nasersid]

Do you recall how much over the limit they were before they were cut?


I guess the cust. service has been improving since they were bought by distributel.


Funny thing is, I called both Teksavvy and 3web the same day to ask questions, and i couldn't get through to anyone at Teksavvy, it seemed like their phone line was down or something.

I had a bad experinece with 3web just last month. DSL was giving me 1MB speed in place of 5 MB and they said it cant be fixed due to Bell lines. Joined teksavvy and now getting 5MB full, what I am paying for. Throttling is there but at nights downloads fly so dont mind that at all. Stay away from CIA. My 2 cents

[barrist]

I had a bad experinece with 3web just last month. DSL was giving me 1MB speed in place of 5 MB and they said it cant be fixed due to Bell lines. Joined teksavvy and now getting 5MB full, what I am paying for. Throttling is there but at nights downloads fly so dont mind that at all. Stay away from CIA. My 2 cents


Nah, gonna give CIA a shot. If it is bad, there's no contract, so ill do the switch to teksavvy cable when it arrives here.

[Imelda_Acanac]

I posted a reply by Paul Louro, President of Acanac
about this possibility of offering cable
http://forums.redflagdeals.com/10872961-post2725/ .

Imelda O. Suzara
Acanac Rep


i'm a happy acanac customer but i will probably switch to teksavvy cable when my renewal time is up in september! (unless acanac offering cable at competitive prices as well)

[konfusion666]

Anyone know how to check monthly b/w usage on TekSavvy cable?

[mark_in_2k]

Anyone know how to check monthly b/w usage on TekSavvy cable?Check here (http://www.teksavvy.com/en/tools.asp) on TSI's site. However, it looks like it only DSL and QC cable that are currently supported. Maybe ON cable will be coming soon.

[Tha DraGun]

I am wondering when it is going to be available in Kingston, good thing is Kingston is on the list of the link (June-Aug) pack OP gives. Hope it can support a couple of TV channels like Cogeco cable do (non-officially).

Same here. I can't wait until its available here. I wish there was an actual date. Does anyone know if any citys with Cogeco have been set up yet? All I'm seeing is Rogers. I hope Kingston doesnt get set back because were stuck with Cogeco.

[konfusion666]

Check here (http://www.teksavvy.com/en/tools.asp) on TSI's site. However, it looks like it only DSL and QC cable that are currently supported. Maybe ON cable will be coming soon.

yeah my username shows 0 usage, in fact type in any bogus username and you'll see 0 usage too...

i definitely don't have 0 usage, my hard drive will attest to that :)

[dmdsoftware2]

Same here. I can't wait until its available here. I wish there was an actual date. Does anyone know if any citys with Cogeco have been set up yet? All I'm seeing is Rogers. I hope Kingston doesnt get set back because were stuck with Cogeco.

No deal struck with Cogeco yet. So you have to wait for a deal to be struck and then wait for them to roll out the links. In other words, it will take awhile.

[killoverme]

Ah.. should I switch...
39.95 - for dsl at teksavvy going at 4.2Mb

(perhaps add +4 for mlppp + usenet)

or

double or 3x the speed for 11-15 dollars more (54.99)... and unthrottled....

however I gotta buy a new modem, and pay set up fees....

45 + XX for modem (or 110 if i buy the modem from teksavvy)

so initial month would be 165 and 55 for subsequent months...


Currently I download 175-300GB a month... So unlimited is a must....

Is it worth the extra speed... I perhaps would download more.... but whats left to download now....

**
Problem with switching is if there going to be something happening with cable in the near future (eg. throttling/caps) making my purchase bad and have to switch back to DSL... (is any of this true, or is this applying to DSL and not cable or both)

[Nitol]

I just called teksavvy to sign up,everything was ok till the very end when I casually asked "so the service is not capped or throttled,right?" to my surprise the sales rep replied "well it's not capped but it IS throttled!" When I told him that others reported that it was not throttled, he told me "those people must have been lucky"!
Whatever the case be, it definitely looks like the throttling will be an issue in the future(if not right now).

[bucow]

@ Nitol: Hmm, I'm not exactly sure. But, I think the sales rep got it wrong. These sales rep know much more about their DSL and not cable. They may be thinking about DSL since that is throttled. But, I guess it's possible in the future.

[Nitol]

Hmm, I'm not exactly sure. But, I think the sales rep got it wrong. These sales rep know much more about their DSL and not cable. They may be thinking about DSL since that is throttled.
No,he even mentioned that it was Rogers who was doing the throttling,he put me on hold when I insisted and came back after couple mins and confirmed that it was indeed THROTTLED!
He also said "it's not that bad though,not throttled after peak hours"
I politely thanked him and hung up the phone.:confused:

[bucow]

I see. Thanks for letting us know. Well, I signed up. Gotta love the extra bandwidth.

[konfusion666]

How is it throttled exactly? I've been leeching from astraweb at all hours of the day and I'm always getting 1.2MB/s (10mbit).

Or do they mean they're throttling P2P apps like BitTorrent? In which case I'm glad :) those apps really suck up network bandwidth...

[mark_in_2k]

How is it throttled exactly? I've been leeching from astraweb at all hours of the day and I'm always getting 1.2MB/s (10mbit).

Or do they mean they're throttling P2P apps like BitTorrent? In which case I'm glad :) those apps really suck up network bandwidth...Yup, throttling only applies to torrents, not usenet.

[Pete Jones]

How is it throttled exactly? I've been leeching from astraweb at all hours of the day and I'm always getting 1.2MB/s (10mbit).

Or do they mean they're throttling P2P apps like BitTorrent? In which case I'm glad :) those apps really suck up network bandwidth...

+1

That's why I stick with usenet for my downloading needs. It's much more network friendly. I'm an astraweb user as well and since I pay for the access, I don't have to worry about quotas/sharing and stuff like that. I just grab what I need and disconnect.

Besides, these days, nntp traffic is considered rather "geeky" and manages to fly under the radar -- just in case that's an issue for some people. :D

--Pete

[Dash]

It should work fine as long as it is on Teksavv's approved list. I signed up for the Teksavvy cable internet service yesterday using a Motorola 5100 version 3 modem I purchased from this forum last week. Teksavvy accepted the order without any issues and all I had to do was provide them with the modem's serial numbers and MAC address. As long as the modem is not a rental unit from Rogers, it should work fine.

why would it be a problem if it was a rental unit from Rogers?

[konfusion666]

why would it be a problem if it was a rental unit from Rogers?

presumably because you need to return Rogers' rental units after you end their service?

[Dash]

presumably because you need to return Rogers' rental units after you end their service?

but let's say (hypothetically of course), that I had a rental modem that I never returned. would there be a problem getting the modem to work with teksavvy or 3web?

[jumran]

Rogers will most likely refuse to activate it as the MAC address and Serial Number (required for activation) would show as an un-returned rental unit.


but let's say (hypothetically of course), that I had a rental modem that I never returned. would there be a problem getting the modem to work with teksavvy or 3web?

[Dash]

Rogers will most likely refuse to activate it as the MAC address and Serial Number (required for activation) would show as an un-returned rental unit.

even if I sign up through 3web or teksavvy?

It's just that I was looking to buy a modem off ebay, so I'm wondering if I should be weary of ones from Rogers customers who didn't return it.

[barrist]

even if I sign up through 3web or teksavvy?

It's just that I was looking to buy a modem off ebay, so I'm wondering if I should be weary of ones from Rogers customers who didn't return it.

I would ask the seller for the serial number / MAC and call Rogers to ask if its listed as a rental.

[jumran]

even if I sign up through 3web or teksavvy?

It's just that I was looking to buy a modem off ebay, so I'm wondering if I should be weary of ones from Rogers customers who didn't return it.

I would only buy a used cable modem from a trusted seller since Rogers might refuse to activate as Rogers handles the activation for 3web and Teksavvy for the markets served by Rogers. You should be able to get one from the BST forums here from some one with high feedbacks and make sure to ask them to confirm the modem was not a rental unit before purchase.

[Avignon]

I`ve been DSL since the first days of Sympatico ( after trying Rogers in their very first ISP days, with disastrous results) .

i switched to teksavvy DSL a couple of years ago, due to customer service issues with Bell.

I still had a lot of line problems with DSL (I think due to the ancient wiring in my area of the Beach), but I knew it was Bell, not TS, from my previous Sympatico experience

I never wanted to go cable for the same reason I left Bell - crappy customer service ( I have 2 Rogers Blackberries & we are former Rogers cable customers).

Teksavvy excels in the customer service arena.

So, as soon as TS offered cable, I switched. had it for 10 days now.

now I have the best of both worlds - no dropped conections to the internet & fantastic customer service!

I know it`s not a RFD thing to say, but IMHO, teksavvy customer service is worth a premium - I`d happily pay a bit more just to deal with them.

[kingfencer]

I had a bad experinece with 3web just last month. DSL was giving me 1MB speed in place of 5 MB and they said it cant be fixed due to Bell lines. Joined teksavvy and now getting 5MB full, what I am paying for. Throttling is there but at nights downloads fly so dont mind that at all. Stay away from CIA. My 2 cents

really? same story, companies switched around... cia is crap though, i get disconnected quite a bit, but never for long i guess thats the redeeming factor.

[funkydude101]

Will Rogers PM Teksavvy's plan?

Teksavvy Cable isn't available in Mississauga yet.

[bucow]

TSI cable should be available in Sauga within a couple of months.

Rogers can easily PM the price but not the bandwidth cap.

[NiftyScent]

TSI cable should be available in Sauga within a couple of months.

Rogers can easily PM the price but not the bandwidth cap.
I just cancelled our Rogers internet service. They offered me 20% off any of their internet products. Still, the cap is the number one reason.

Looking forward to TekSavvy's Express Cable next month.

[niroopg]

I just cancelled our Rogers internet service. They offered me 20% off any of their internet products. Still, the cap is the number one reason.

Looking forward to TekSavvy's Express Cable next month.

I just cancelled 5 minutes ago.

Their solution to my 500GB monthly bandwidth utilization:

CSR Retentions: Upgrade to our Ultimate Package.... oh wait, then your bill will be $160 a month. I suck at math hehehehehe...

Me: (awkward silence...) Cancel my service please.

CSR Retentions: (awkward silence again) *whimpers* okay...

Time to hook up some Techsavvy Unlimited.

[konfusion666]

FYI - teksavvy isn't currently able to monitor your cable usage, so there's really no effective difference between "extreme" and "extreme ultimate" (i.e. the 200GB package versus the "unlimited" package)

:)

[_RFDealt_]

Does anyone know if London is up yet? I just checked a postal code and it came back as negative.

[xscorpio]

if it says not available then i dont think it is available yet.

[Roconne]

Does anyone know if London is up yet? I just checked a postal code and it came back as negative.It's not up yet. Last I heard, it will be Aug or so before it is up.

[_RFDealt_]

if it says not available then i dont think it is available yet.

lol I meant city-wide. There was a chance that it could just be my select postal code...

Thanks for the update Roconne.

[alanbrenton]

Just the other day I saw on ad in the subway car for internet with Teksavvy for only $24+/month. Was this for DSL?

Thanks.

[Meridian]

I just did a random check and TS cable is now available in my area (Scarborough). This was a nice surprise as projected dates are usually never met. Are most people just purchasing the SB 5101N modem from TS? Reviews on it appear decent. With the $20 savings on the activation, price seems to be about on par from other places. Are there any wireless modem options or is it better to just buy a separate wireless router? Thanks for any feedback.

[chinesedevil]

Just the other day I saw on ad in the subway car for internet with Teksavvy for only $24+/month. Was this for DSL?

Thanks.

That would be Highspeed DSL Lite from Teksavvy. Speeds of up to 512kbps up and down.

[alanbrenton]

That would be Highspeed DSL Lite from Teksavvy. Speeds of up to 512kbps up and down.

Thanks Chinesedevil. Hopefully they will have DSL for Oakville late in the year..

[beuh_dave]

The cable guy just came to activate my 10Mbps TekSavvy Extreme Cable Pro a few hours ago.. running very fast.. happy so far.. :)

Location: downtown toronto (waterfront). Check out the speed test.

http://www.speedtest.net/result/860207150.png

[slowtyper]

July 7th install date and rogers cancellation date...looking forward to it! I also get to use my sb5100 that I've had for years that I got from Shaw Cable in the west.

[chinesedevil]

For those who were switching from rogers over to teksavvy, did your modem work before the switch date? (If you bought the modem from teksavvy)

And by switch date i mean the day rogers actually stops your service and switches the account over to teksavvy.

[dassub]

I want this in Thornhill already!

[jcdogg]

Richmond Hill Teksavvy cable sounds good. :) Anxiously waiting.

[Samwfive]

I wonder how long will this no throttling last....

If it finally happens is there any current solution to "tomato-ing" it?

[Muncher]

Please excuse my technical ignorance, but how does TS cable work? Do they have to come install another cable, or do they piggyback off the Rogers cable network? Also I live in a condo in Scarborough, so how do I know if it's available? Is their modem a wireless modem or do I just plug my Dlink router in? And DSL - how does that work? Need serious education here ... thanks!

[mcbain27]

what is the wait time for cable install for the downtown area? 10 business days?

[konfusion666]

Please excuse my technical ignorance, but how does TS cable work? Do they have to come install another cable, or do they piggyback off the Rogers cable network? Also I live in a condo in Scarborough, so how do I know if it's available? Is their modem a wireless modem or do I just plug my Dlink router in? And DSL - how does that work? Need serious education here ... thanks!

they are piggybacking Rogers cable network i guess. my install was done by a guy with a ROGERS badge on his jacket. he didn't even know what TekSavvy is ;)

[lame23]

they are piggybacking Rogers cable network i guess. my install was done by a guy with a ROGERS badge on his jacket. he didn't even know what TekSavvy is ;)

Just quoting for my question. What happens if you live in a basement apartment and the landlord is sharing the cable to you. Will rogers cut this off, I dont want to pay for cable or have my landlord get in trouble for sharing the cable to the basement? anyone here been in the same situation and ordered tekksavvy. I was under the impression that Tekksavvy will install their own cables and such?

[Krakilin0405]

Arg still not available at Markham yet...

[NiftyScent]

The cable guy just came to activate my 10Mbps TekSavvy Extreme Cable Pro a few hours ago.. running very fast.. happy so far.. :)

Location: downtown toronto (waterfront). Check out the speed test.

http://www.speedtest.net/result/860207150.png
Nice! Hopefully I can reach those speeds in my area.

By the way, will they confirm installation date through e-mail or phone? I booked it online for July 1st and July 2nd as a backup. I'm not sure if it was a glitch or if they do installations on Canada Day.

[TheRequiem]

Richmond Hill Teksavvy cable sounds good. :) Anxiously waiting.

You and me both. I'm itching to ditch Rogers, save a few bucks a month, and get unlimited transfer.

[beuh_dave]

Nice! Hopefully I can reach those speeds in my area.

By the way, will they confirm installation date through e-mail or phone? I booked it online for July 1st and July 2nd as a backup. I'm not sure if it was a glitch or if they do installations on Canada Day.

I received an automated call from Rogers confirming the appointment a day before the installation date. Therefore, you should expect an automated call confirming the installation on Wednesday.

[jumran]

I received an automated call from Rogers confirming the appointment a day before the installation date. Therefore, you should expect an automated call confirming the installation on Wednesday.

They don't always have the automated calls. For my Teksavvy cable intall, the Rogers tech called 15 min before he sowed up and showed up a bit late as well.

[bucow]

Be careful on believing what Speed Test results show. Your download speeds should be maxed according to whatever package you have. Rogers implemented PowerBoost which effectively allows you to momentarily download at real fast speeds for the first several seconds. I believe PowerBoost may not be available for some or few. It's rather nice to have and its primary purpose (I think) is to load pages quicker.

So, some may see two to three times above 10mbps on Speedtest.net and may think that's their actual download speed. Just letting you guys know. :)

[unce]

Hi there, just wondering, I use a Dry Loop righ tnow for Arcanec and plan to switch to TekSavvy.

Is it cheaper to go with DSL for TekSavvy, or Cable? I figure I have to pay a dry loop fee for DSL, but if i opt for the 10Mbs for cable, I'd be paying the same as DSL since I also have include cost of dry loop. ( I live central downtown)

Thanks.

[aselvana]

bell dsl customer here,

bell reduces speed during peak hours (5-2am) from 1mbs to 50kbs especially for downloads, does teksavvy does this aswell, with all their services?

[jumran]

bell dsl customer here,

bell reduces speed during peak hours (5-2am) from 1mbs to 50kbs especially for downloads, does teksavvy does this aswell, with all their services?

Bell throttles and reduces Teksavvy DSL connection speeds for Torrents as well during peak times. As for Teksavvy Cable, Rogers currently does not throttle to reduce speeds but this can change in the future.

[Siward]

Anyone switch over using a SB5100 yet? I would like to know if there are any issues using this modem.

I am scheduled to switch from Rogers in 2 weeks.

[jumran]

Anyone switch over using a SB5100 yet? I would like to know if there are any issues using this modem.

I am scheduled to switch from Rogers in 2 weeks.

I switched over using this modem and have no issues. Make sure the unit is not a Rogers rental unit and it should work fine.

[Rekognize]

Called Rogers today to cancel and was offered 20% off extreme service. No thanks!

And they want 30 days prior to deactivation :mad:

Oh well, called Teksavvy and requested an activation by the end of the month!

[simms]

Teksavvy cable has been awesome. Paying $43 all in for 10/0.5 and getting 15/0.5. Speedboost kicks it up to 30mbps at times.

Downloads come in at 1MB/s+. Worth the move from Rogers/Bell and even Teksavvy DSL.

[student]

3web DSL is awful right now since it stops working for long period at a time.

It is better to switch to 3web Cable - $33/month or Teksavvy? What is up speed use for since TekSavvy Express Cable might be enough.

[mark_in_2k]

3web DSL is awful right now since it stops working for long period at a time.

It is better to switch to 3web Cable - $33/month or Teksavvy? What is up speed use for since TekSavvy Express Cable might be enough.You're much better off paying the extra for TSI, if only for their customer service which is vastly superior to 3Web's.

[killoverme]

Teksavvy cable has been awesome. Paying $43 all in for 10/0.5 and getting 15/0.5. Speedboost kicks it up to 30mbps at times.

Downloads come in at 1MB/s+. Worth the move from Rogers/Bell and even Teksavvy DSL.

if unlimited was 43 i would do it in a sec, i only have 1 cable outlet at my place and share it with 4 TVs so I think cable would run slower also.

[chinesedevil]

Just got teksavvy up and running after a transfer from rogers over to teksavvy. Didn't require any technicians to come do any activation. So far so good. My pings have gone down but there doesn't seem to be speedboost (or power boost?) in the mcnicoll area.

[konfusion666]

Just got teksavvy up and running after a transfer from rogers over to teksavvy. Didn't require any technicians to come do any activation. So far so good. My pings have gone down but there doesn't seem to be speedboost (or power boost?) in the mcnicoll area.

try the speakeasy speedtest - use the Chicago or New York test servers

speedboost should show up.

[chinesedevil]

try the speakeasy speedtest - use the Chicago or New York test servers

speedboost should show up.

nothing...i'm on express if that makes a difference?
Read on DSLreports forums, others aren't seeing speedboost in the area either..

[Sigurd]

nothing...i'm on express if that makes a difference?
Read on DSLreports forums, others aren't seeing speedboost in the area either..

Same, no powerboost here at Brimley/Finch too and I was on express with Rogers as well.

[mxzas]

I'm gonna share my experience here:

ordered to connect on the 30th of june, rogers tech came and set everything up, and left, internet didnt work for the whole night, called teksavvy couple times, weren't very helpful but very nice, patient, then called rogers since teksavvy doesnt know what's going on, turns out i didn't have an account for rogers so the guy searched by address and found my profile, he told me there's something wrong and i had to wait for another week for a rogers tech to do some repairs.
This is the downside with teksavvy as reseller, as they have no clue of what to do and rogers doesn't recognize me as a customer, so communication was lacking there, as nobody could tell me what was wrong until i called in rogers.

[konfusion666]

nothing...i'm on express if that makes a difference?
Read on DSLreports forums, others aren't seeing speedboost in the area either..

curious, what are your results?

[chinesedevil]

curious, what are your results?

I'm getting the advertised speeds. Which is 10/512 for express. So there is no difference from my Rogers express which I had before except I appear to have better pings now. Also, BT doesn't seem to be throttled anymore.

[konfusion666]

I'm getting the advertised speeds. Which is 10/512 for express. So there is no difference from my Rogers express which I had before except I appear to have better pings now. Also, BT doesn't seem to be throttled anymore.

well at least you got an improvement in *some* aspects!

[Eiyaya]

Is it really unlimited? For real?

or it going to change when the "gas" thing happen to every provider?

[alpwhite46]

I honestly didn't want to switch to rogers again because of the CAP.

This was appealing to me because i was on bell after rogers, then acanac and i could not get more than 1.5 megabits a second in my area.

I just switched to teksavvy cable, and man am i pleased.

Constantly amazing speed at 10 + ... and the boost lets me go to around 30 megabits a second at start..

http://www.speedtest.net/result/867711318.png (http://www.speedtest.net)

[edgedamage]

Once my bundles contract is up with rogers I am dumping ALL of their services:
Phone=Magicjack
TV=Antenna & Torrents
Internet=Tek

[marcopolo85]

Anyone know if they got their service up and running in the brampton area?

[Mr.Sea]

Anyone know if they got their service up and running in the brampton area?

Check here: http://www.dslreports.com/forum/r24269504-Re-TSI-Cable-Changes

[chinesedevil]

Anyone know if they got their service up and running in the brampton area?

Check your postal code periodically here.
http://teksavvy.com/en/checkontariocable.asp

[marcopolo85]

Check here: http://www.dslreports.com/forum/r24269504-Re-TSI-Cable-Changes


Check your postal code periodically here.
http://teksavvy.com/en/checkontariocable.asp

thanks!

[hagbard]

Was going to make the switch, but when you add it activation charges, moving charges, administrative charges, it just isn't worth it.

[mack]

Once my bundles contract is up with rogers I am dumping ALL of their services:
Phone=Magicjack
TV=Antenna & Torrents
Internet=Tek

thats exactly what i'm doing right now! save so much money!!!!!

[WD227]

Was going to make the switch, but when you add it activation charges, moving charges, administrative charges, it just isn't worth it.

you're only paying the activiation fee, unless you do something stupid like activate the line then call them up the next day and tell them you're moving..

idk how ppl get to that conclusion but the moving fee is only for if you're MOVING! as in you have service at once house and you want the MOVE the service to another house, hence the MOVING in the name....

also there are NO admin charges, only dispatch IF you require a tech. really if you have proper cable lines in your house setup all you gotta pay is the activation fee, and i'm not even entirely sure about that cause i think i read somewhere that if you're currently on Rogers or Teksavvy DSL there's no activation fee...

only real drawback then is that you gotta buy the modem. which thankfully i already did to save on the modem rental from rogers.

either way, once my contract with rogers is over and they got service up and running here gonna switch over the teksavvy cable unlimited. it's extremely hard for me to keep under the 95 gig cap as it is. there's so much i want to get but can't because of that stupid cap.

i mean even if i did get the capped line, that's 200 gigs, and it's the same speed as my current line (10/1 Mbps) and even AFTER the discount we have, it's only $1 more. so it ends up being $1 for 105 extra gigs. but i'm gonna go for unlimited so costs a little more, but it'll be worth it for me

[Endroid]

just want to apologize because im pretty
sure this has been covered before and i
know how sensitive people are. but theres
so many pages to go through.

so here it goes.

i'd like to switch over to teksavvy but
is there a way that i can WAIVE the activation
fee?

i currently have an ACTIVE line on 3web (reseller of rogers).
please DO NOT get 3web. you'll thank me later.

im hoping that since i have an active line already,
so theres no reason to pay for an activation fee.
or so im hoping. can this happen?

[jumran]

Rogers will most likely still force Teksavvy to send Rogers technician for install and charge activation fee. Unless Teksavvy can renegotiate their terms with Rogers, we will be stuck with the activation fee.


just want to apologize because im pretty
sure this has been covered before and i
know how sensitive people are. but theres
so many pages to go through.

so here it goes.

i'd like to switch over to teksavvy but
is there a way that i can WAIVE the activation
fee?

i currently have an ACTIVE line on 3web (reseller of rogers).
please DO NOT get 3web. you'll thank me later.

im hoping that since i have an active line already,
so theres no reason to pay for an activation fee.
or so im hoping. can this happen?

[willy]

I'm gonna share my experience here:

ordered to connect on the 30th of june, rogers tech came and set everything up, and left, internet didnt work for the whole night, called teksavvy couple times, weren't very helpful but very nice, patient, then called rogers since teksavvy doesnt know what's going on, turns out i didn't have an account for rogers so the guy searched by address and found my profile, he told me there's something wrong and i had to wait for another week for a rogers tech to do some repairs.
This is the downside with teksavvy as reseller, as they have no clue of what to do and rogers doesn't recognize me as a customer, so communication was lacking there, as nobody could tell me what was wrong until i called in rogers.
I have a very similar problem. We were out of internet service for about 1 week. Interesting enough, my wife and I actually enjoyed those 7 days. My kids had no internet connection (no MSN, no FB, no online games). *We* spent more time on Wii, board games and MJ (:)). We went out as a family to the nearest Starbucks to check our emails. It all not that bad but that's a whole different story ....

Anyways, the Rogers tech came. He was disconnecting a bunch of connections in the box outside the house. I asked him why. I told him I am still a Rogers Home Phone and TV customer. He looked puzzled .... He went back to his truck for his laptop and called the office for a good 15 minutes. He reconnected everything. Looks like there's a communication breakdown between Tek and Rogers somewhere ....

Finally, the connection resumed and there's not much performance difference between Tek and Rogers (so far). Powerboost works here at North York. I am happy :)

However, I don't seem to be able to check my bandwidth used ..... I am now relying on the router's stat but I am comfortably under the new 200GB cap ... Yay !

[NiftyScent]

Rogers will most likely still force Teksavvy to send Rogers technician for install and charge activation fee. Unless Teksavvy can renegotiate their terms with Rogers, we will be stuck with the activation fee.
Had my service installed the other day. Was pretty stupid, the Rogers tech just came in, saw that I was transferring from Rogers and walked back out. Told me I could just plug in my modem myself and I'd be good to go.

At least he gave me a better quality cable splitter...

[lithiumli]

LOL that's pretty funny, and i bet you the guy went home and took a nap cause he "set you up" so fast...lol


Had my service installed the other day. Was pretty stupid, the Rogers tech just came in, saw that I was transferring from Rogers and walked back out. Told me I could just plug in my modem myself and I'd be good to go.

At least he gave me a better quality cable splitter...

[hagbard]

you're only paying the activiation fee, unless you do something stupid like activate the line then call them up the next day and tell them you're moving..

We're renting for an indefinite period, thus moving charges.



also there are NO admin charges, only dispatch IF you require a tech. really if you have proper cable lines in your house setup all you gotta pay is the activation fee, and i'm not even entirely sure about that cause i think i read somewhere that if you're currently on Rogers or Teksavvy DSL there's no activation fee...


Cogeco.


only real drawback then is that you gotta buy the modem. which thankfully i already did to save on the modem rental from rogers.

I own a cable modem from back when I was with Shaw, but its not on their list of supporting modems. I stick with my original conclusion.

[raggydiaper]

Had my service installed the other day. Was pretty stupid, the Rogers tech just came in, saw that I was transferring from Rogers and walked back out. Told me I could just plug in my modem myself and I'd be good to go.

At least he gave me a better quality cable splitter...

had my service switched on friday,

rogers technician came in, saw i had Surfboard modem already from Rogers and said, "O... you already have the modem..well my job here is done, you can switch your own modem yourself, bye"

what's the point of technician if you're switching from rogers to tek..

[grego9198]

Had my teksavvy Extreme cable net set up in my condo on Friday. The tech gave me a call before he arrived to make sure someone was home. My gf said that he took like 15 mins to test and set up the modem.

I had Teksavvy DSL at my previous condo, I'm happy that they offer cable at my new one, just in time for our move in too!

Great service for the price. We don't have cable so the 200GB cap is awesome, we average 120-160GB a month.

Now I need to sell my Linksys WRT54GL w/Tomato MLPPP and the DSL speedtouch modem. :D

[Imelda_Acanac]

Dsl internet over the phone is based on distance
to the Central Office, closer is faster, farther slower,
although each customer has its own dedicated line.
Cable internet uses a shared line in the area and the
more subscribers online the slower the speeds.
Both cable and dsl can slow down due to
data congestion during heavy peak hours with lots
of users online.

Refer to http://www.webopedia.com/DidYouKnow/Internet/2005/cable_vs_dsl.asp

Imelda O. Suzara
Acanac Rep


I honestly didn't want to switch to rogers again because of the CAP.

This was appealing to me because i was on bell after rogers, then acanac and i could not get more than 1.5 megabits a second in my area.

I just switched to teksavvy cable, and man am i pleased.

Constantly amazing speed at 10 + ... and the boost lets me go to around 30 megabits a second at start..

http://www.speedtest.net/result/867711318.png (http://www.speedtest.net)

[Happy13178]

When this shows up in Newmarket, I'm switching for sure. I've been waiting for a good excuse to get out of Rogers's BS increased overage fees and slowly lowering BW limits.

[Happy13178]

Dsl internet over the phone is based on distance
to the Central Office, closer is faster, farther slower,
although each customer has its own dedicated line.
Cable internet uses a shared line in the area and the
more subscribers online the slower the speeds.
Both cable and dsl can slow down due to
data congestion during heavy peak hours with lots
of users online.

Refer to http://www.webopedia.com/DidYouKnow/Internet/2005/cable_vs_dsl.asp

Imelda O. Suzara
Acanac Rep

I've been on cable for a long time, and even in a very heavily populated area during the heaviest times, I never saw any decrease in speed, and I frequently hover near the peak available bandwidth for my connection. It used to be true that cable had issues with peak times, but I haven't seen it in years, since Rogers dumped @home. I've consistently found cable to be more reliable and easier to use than DSL. I can't stand rogers, but I definitely find cable better.

EDIT: Does anyone know what the current retention deals Rogers is throwing out to keep people from switching?

[Kherani]

Quick question, will I be able to keep my Rogers email addresses?

[eeto]

ahh, when will this service come to Richmond Hill!! :(

[newkid]

question about the initial billing to those already hooked up...

If I sign up right now they will bill me for the 1st month immediately plus additional costs (ie. modem, activation). I need an appointment for setup in about 2 weeks.

So does my first month start as soon as I click submit today and time lost waiting for activation become a loss? b/c it says my next billing will occur a month from today.

Thanks

[skygolf]

Disconnected from Rogers 2 days ago, Teksavvy(Rogers) tech came in to hookup but put me back to Rogers network instead of Teksavvy. Call Teksavvy tech support but they are freaking useless… “Please keep restarting your modem, it takes 3-4 restarts to work.” After 20+ mins plus 100 times telling I have services but the IP and ISP still belong to Rogers then the person finally give up and create an ticket for investigation.

Teksavvy tech support :cry:

[runeash]

How would one tell if they are connecting us to Rogers or Teksavvy network.

Are they in Mississauga yet?


Disconnected from Rogers 2 days ago, Teksavvy(Rogers) tech came in to hookup but put me back to Rogers network instead of Teksavvy. Call Teksavvy tech support but they are freaking useless… “Please keep restarting your modem, it takes 3-4 restarts to work.” After 20+ mins plus 100 times telling I have services but the IP and ISP still belong to Rogers then the person finally give up and create an ticket for investigation.

Teksavvy tech support :cry:

[slaman]

Disconnected from Rogers 2 days ago, Teksavvy(Rogers) tech came in to hookup but put me back to Rogers network instead of Teksavvy. Call Teksavvy tech support but they are freaking useless… “Please keep restarting your modem, it takes 3-4 restarts to work.” After 20+ mins plus 100 times telling I have services but the IP and ISP still belong to Rogers then the person finally give up and create an ticket for investigation.

Teksavvy tech support :cry:

You realize when switching from Rogers to Teksavvy no tech is needed... you just plug in their modem on the day the service transitions and the IP is assigned to the Teksavvy network...

Are you using the Teksavvy modem?

[chinesedevil]

You realize when switching from Rogers to Teksavvy no tech is needed... you just plug in their modem on the day the service transitions and the IP is assigned to the Teksavvy network...

Are you using the Teksavvy modem?

+1, they didn't even send me a tech for my transfer from rogers to teksavvy. Did you give your MAC to TekSavvy if your using your own modem?

[BBQPorkBun]

Hello everyone,

trying to switch from bell to techsavvy and im trying to decide dry loop dsl vs cable, which modem (and whether to buy from them or not) and what speed (3 vs 10 for cable for example, is 3mpbs enough?). i don't download much but do stream shows and stuff.

thanks in advance for your input

[kcorscadden]

Hello everyone,

trying to switch from bell to techsavvy and im trying to decide dry loop dsl vs cable, which modem (and whether to buy from them or not) and what speed (3 vs 10 for cable for example, is 3mpbs enough?). i don't download much but do stream shows and stuff.

thanks in advance for your input

Well since you are on Bell right now, you should experience the exact same speed with Teksavvy as they are using the Bell line. So could you stream your shows and stuff on a 3mbps line? If so, then you have your answer.

Now whether DSL is better than cable, well that is for you to decide.

Cable bandwidth fluctuates throughout the day depending on who is on the Rogers/Teksavvy network. You might get 8mbps at 1pm, but at 5pm only 5mbps. With DSL, if 3mbps is your profile then that is your dedicated speed and you SHOULD always have that speed.

With Teksavvy cable, the start up costs are potentially more then DSL. With DSL, you just grab a DSL modem for $20, pay the activation fee of $19.99 and off you go. With cable it is a little more complex as only certain modems will work on the network. Due to this, the cost of acquiring one of the modems will cost more than $20. Also, there COULD be a $99 charge if dispatch is needed for troubleshooting. DSL to as far as I know doesn't have this charge.

Cable is potentially a little more expensive depending on what your dry-loop DSL rate is. With DSL it is $31.95 a month with a 200 gig cap and then whatever dry-loop area you fall into is added on to the $31.95. So it could be anywhere from $39.20 (Band A) to $57.05 (Band G). With cable it varies from $27.95 to $54.95 depending on what package you get. So cable could be more expensive but you could be getting an extra couple mbps for the cost.

It is all up to you what you want.

[jumran]

Hello everyone,

trying to switch from bell to techsavvy and im trying to decide dry loop dsl vs cable, which modem (and whether to buy from them or not) and what speed (3 vs 10 for cable for example, is 3mpbs enough?). i don't download much but do stream shows and stuff.

thanks in advance for your input

If you need dry loop, you might as well get cable since the price would almost be the same and the speed would be much more. If you stream a lot, the faster speed would help with buffering. As for the modem, if you buy the cable modem from them, they do discount the activation fee.

[rhassan]

Hello everyone,

trying to switch from bell to techsavvy and im trying to decide dry loop dsl vs cable, which modem (and whether to buy from them or not) and what speed (3 vs 10 for cable for example, is 3mpbs enough?). i don't download much but do stream shows and stuff.

thanks in advance for your input

If you are debating between dry loop vs cable - I would go with cable. You will have higher speed plus save a few bucks on cost.

TekSavvy 5M dry loop will cost you $31.95 + ~$10 in dry loop charge. You will have to fork out another $4/month if you want to bypass Bell's throttling

For cable - it will cost you $36.95.

I had teksavvy dry dsl but didn't like it that much. I never received speed any higher than 2.5mbps - because of line noise and etc.

I switched to teksavvy cable and have a 10mbps solid line.

Rest is your decision.

[BBQPorkBun]

Thanks again for everyones input. yes the dry loop would cost me approx $10 more.

any modem choices for cable thats cheaper than what teksavvy offers?

does a old wireless router (have one from like 4-5 yrs ago) limit my speed then even if the connection was 10mbps?

im leaning towards cable, but wanted to know if 3 mpbs was sufficient to stream, im guessing it will be choppy if its higher quality content?

[kcorscadden]

Thanks again for everyones input. yes the dry loop would cost me approx $10 more.

any modem choices for cable thats cheaper than what teksavvy offers?

does a old wireless router (have one from like 4-5 yrs ago) limit my speed then even if the connection was 10mbps?

im leaning towards cable, but wanted to know if 3 mpbs was sufficient to stream, im guessing it will be choppy if its higher quality content?

The modems that are listed on Teksavvy's website are the only modems compatible with TSI Cable.

Any router can be used with either DSL or cable.

Did you do any streaming on Bell? How did that go? It will be the exact same on Teksavvy as you should have 3mbps with them as they are using the Bell line.

[BBQPorkBun]

The modems that are listed on Teksavvy's website are the only modems compatible with TSI Cable.

Any router can be used with either DSL or cable.

Did you do any streaming on Bell? How did that go? It will be the exact same on Teksavvy as you should have 3mbps with them as they are using the Bell line.

what i meant to ask is if theres a cheaper alternative to what teksavvy is offering, their modem is $75 + 10 shipping (minus 20 from setup i guess)

my question with the router is if the wireless will be slow since the routers sold in todays market all claim to be faster and whatnot and my router is pretty old

streaming on bell is fine actually, so 3 mbps should be ok

[kcorscadden]

what i meant to ask is if theres a cheaper alternative to what teksavvy is offering, their modem is $75 + 10 shipping (minus 20 from setup i guess)

my question with the router is if the wireless will be slow since the routers sold in todays market all claim to be faster and whatnot and my router is pretty old

streaming on bell is fine actually, so 3 mbps should be ok

Well unless I misunderstood, I think you have to buy the modem from TSI directly as they have to configure the modem for cable. You don't have to do this for DSL. I would call them to make sure

Wireless has nothing to do with routers speed, the wireless range has definitely widened since 4 or 5 yrs ago. Routers in general are faster though

[bucow]

So does my first month start as soon as I click submit today and time lost waiting for activation become a loss? b/c it says my next billing will occur a month from today.

I had a similar situation where my activation was a month after my order date. But, I had asked a number of times and they were all able to confirm that your billing cycle will reflect your activation date.

[halo five]

I've had a terrible experience with Teksavvy. I was a former DSL customer for years and they were fine. Customer support answered on the 2nd ring without fail.

No more. I've been shunted to voicemail many times after 20 minute holds, and they royally screwed up my Rogers install, failing to notify me that Rogers had never confirmed my install date, even though we had confirmed a date and a backup date over the phone.

Now that the day has come and Rogers hasn't shown, they're telling me they're booking weeks in advance for installs. So what was the backup date for?

Their customer service, in my opinion, has gone seriously downhill. I've had better experiences with Rogers, and that's just sad.

[kcorscadden]

I've had a terrible experience with Teksavvy. I was a former DSL customer for years and they were fine. Customer support answered on the 2nd ring without fail.

No more. I've been shunted to voicemail many times after 20 minute holds, and they royally screwed up my Rogers install, failing to notify me that Rogers had never confirmed my install date, even though we had confirmed a date and a backup date over the phone.

Now that the day has come and Rogers hasn't shown, they're telling me they're booking weeks in advance for installs. So what was the backup date for?

Their customer service, in my opinion, has gone seriously downhill. I've had better experiences with Rogers, and that's just sad.

I guess ppl don't realize how huge the cable offering is. You do know that some hundred(s) of ppl are signing up for cable daily right? So you have to expect some wait times here as this is a new service that they are offering. Since this is a new service that is being offered, there is going to be some bugs that need to be fixed. CSR's need to be trained, tech support needs to be trained, protocols need to be evaluated and changed, etc, etc, etc. Offering cable is HUGE !!!!!!!!!!!!!!!!! and it will take some time to work out the kinks.

Remember, TSI has been in busy for 10+ yrs and all they have known is DSL. Now they are offering cable which is something completely foreign to them. It is going to be a learning curve for not just TSI as a company, but for its customers too. TSI has admitted that there are problems with the cable system that they are working on. So at least they recognize the problem, which is something Rogers and Bell would never admit too.

[BBQPorkBun]

Well unless I misunderstood, I think you have to buy the modem from TSI directly as they have to configure the modem for cable. You don't have to do this for DSL. I would call them to make sure

Wireless has nothing to do with routers speed, the wireless range has definitely widened since 4 or 5 yrs ago. Routers in general are faster though

Thanks

hm....seems like cable is not available in mississauga, according to the website

[kenche]

Thanks

hm....seems like cable is not available in mississauga, according to the website

Called them a few weeks ago.. they said they it should be available after July.

[BBQPorkBun]

Called them a few weeks ago.. they said they it should be available after July.

ok, thanks for the info

[gtjoys]

Did you give your MAC to TekSavvy if your using your own modem? Sorry it's a bit off topic but is this mandatory? If so, does same apply to DSL as well?

Thanks.

[skygolf]

How would one tell if they are connecting us to Rogers or Teksavvy network.

Are they in Mississauga yet?

I see my IP and IPS never changed. IPS = Rogers (DSL reports and speedtest.net)


You realize when switching from Rogers to Teksavvy no tech is needed... you just plug in their modem on the day the service transitions and the IP is assigned to the Teksavvy network...

Are you using the Teksavvy modem?



+1, they didn't even send me a tech for my transfer from rogers to teksavvy. Did you give your MAC to TekSavvy if your using your own modem?

My own modem! Teksavvy have my MAC and Serial# and modem type and etc
Originally I have scheduled Rogers to end and Teksavvy to start on the same day but received a email from Teksavvy saying Rogers would NOT release the modem (I own) so I rescheduled Rogers to end a day before Teksavvy scheduled start day. Now all f@#$ up

[konfusion666]

n/m looks like a Roger issue for the area

well, i guess i'll call TSI tech support and see whats up before making any further assumptions... :twisted:

[jumran]

So it looks like the speed throttling/speed capping has finally started! My 10mbit/1mbit Extreme service has been reduced to 5mbit/0.5kbit to all internet sites, and even the Rogers speedcheck site (which has local peering with teksavvy.com AFAIK)

well, i guess i'll call TSI tech support and see whats up before making any further assumptions... :twisted:

Rogers speed check does not work proeprly. It shows 5 Mbps for me but all other speed tests and downloads show proper speeds. Use the following speedtest.

http://speedtest.teksavvy.com/

http://www.speedtest.net/result/875586221.png (http://www.speedtest.net)
http://www.dslreports.com/im/90329623/70535.png

[aaronpaul17]

This sucks I noticed that speed decreases around 55% at night. Speed is not consistent when I download using from rapidshare/megaup. sites

from 10mbps in the AM goes down to 4.8mbps according to speed tests.

[jumran]

This sucks I noticed that speed decreases around 55% at night. Speed is not consistent when I download using from rapidshare/megaup. sites

from 10mbps in the AM goes down to 4.8mbps according to speed tests.

RapidShare and MegaUpload traffic speed will fluctuate depending on traffic levels on their servers. If you use a reliable speed test site such as the Teksavvy link I provided and if it shows low speed, check your routers QOS settings to see if it is throttling the connection or bypass the router altogether and check the speed. If the speeds are still low, contact Teksavvy.

[kcorscadden]

This sucks I noticed that speed decreases around 55% at night. Speed is not consistent when I download using from rapidshare/megaup. sites

from 10mbps in the AM goes down to 4.8mbps according to speed tests.

Welcome to cable world.

Cable fluctuates as there is X amount of bandwidth dedicated to the CO or remote. So in the AM, everyone is at work right, so that's why you are able to get 10mbps. In the PM though, everyone is coming home from work and hopping online, so the bandwidth needs to be equally distributed thus causing you to have at the time 4.8 mbps.

This will happen every single day. The mbps will fluctuate throughout the day. You don't have this problem with DSL as it is a dedicated line, cable isn't.

[konfusion666]

Welcome to cable world.

Cable fluctuates as there is X amount of bandwidth dedicated to the CO or remote. So in the AM, everyone is at work right, so that's why you are able to get 10mbps. In the PM though, everyone is coming home from work and hopping online, so the bandwidth needs to be equally distributed thus causing you to have at the time 4.8 mbps.

This will happen every single day. The mbps will fluctuate throughout the day. You don't have this problem with DSL as it is a dedicated line, cable isn't.

That said... I live in a 25 floor condo, in the middle of a clump of about 4-5 condo buildings, each with 20+ floors. Judging by the number of open wireless access points (lol) there's loads of Rogers/Bell/3rd party Net subscribers here.

On TSI Cable, I have had no problems getting a full 10mbit download speed from my newsgroup server (blocknews) at any time of day. Weekend, weekend evening, weekday evening, weekday during the day, holidays, etc.

A few posts ago, i said something about TSI only running at 5mbit - tech support said that was due to a Rogers issue and would be cleared up soon, and sure enough by Sat. evening service was running back at full speed.

[slowtyper]

Happy tsi customer so far! But I did ride the subway and saw a pretty stupid tsi ad

[Ogata]

Do they have a referral program for Cable customers if you were referred by a person who uses Teksavvy's DSL?

[jackie999]

Do they have a referral program for Cable customers if you were referred by a person who uses Teksavvy's DSL?

I wasn't too sure about the referral program but it seems if you are a current TSI subscriber and you refer someone, and they give your name when signing up, you get $1 off your bill...DSL or cable, doesn't matter.
Note you can only get the referral bonus off of your bill up to your monthly bill...you can't put yourself into a credit and TSI pay you :)

[4flava]

Just bought a used SB5101 from ebay.. came to $33 usd after shipping from a fellow Canadian in BC.

It's missing the ac adaptor but it can easily be bought.

1 left if another rfder is interested:

http://cgi.ebay.ca/Motorola-Cable-Modem-SURFboard-SB5101-5101-high-speed-/200494823924?cmd=ViewItem&pt=PCC_Modems&hash=item2eae6c39f4#ht_500wt_1154

[weedb0y]

Just bought a used SB5101 from ebay.. came to $33 usd after shipping from a fellow Canadian in BC.

It's missing the ac adaptor but it can easily be bought.

1 left if another rfder is interested:

http://cgi.ebay.ca/Motorola-Cable-Modem-SURFboard-SB5101-5101-high-speed-/200494823924?cmd=ViewItem&pt=PCC_Modems&hash=item2eae6c39f4#ht_500wt_1154

Where can I pick up a power supply though?

[konfusion666]

Where can I pick up a power supply though?

cant u just use a universal one?

find one with the specs that match an original. someone here can post the specs of an original PSU if they have it handy (i.e. like me)

[4flava]

Where can I pick up a power supply though?

I haven't really looked since I was hoping that the adaptor from my Dsl modem would work but I found this...

The Ebayer said this "It needs a +12VDC; 0.75A power supply"

I found this for $4.55 at monoprice.com. it's 1.1A output instead but it should work still no???
http://www.monoprice.com/products/product.asp?c_id=110&cp_id=11009&cs_id=1100901&p_id=6995&seq=1&format=2

Can anyone else comment?

I have so many old power adapters at home that I'll just go through me house first before I pick one up.

[meowmixdelivers]

RFDers,

I'm not sure about the other folks who have had good experience with Teksavvy, but I would strongly suggest steering clear from them. The Rogers tech installed the cable in my tenant's condo Saturday afternoon and it still hasn't provisioned. 60 hours, ten phone calls, 5 hours of personal time on the phone, and two "escalated" cases later, I'm still waiting on a callback from Teksavvy support leads who have made several unfulfilled promises. Their initial resolution time was 24 hours ago. Their revised one was 9 hours ago. I still don't have internet I've been prebilled for. My tenant is equally as frustrated without connectivity.

As a wholeseller of Rogers cable, they're simply not equipped to handle cases in an efficient manner. They go through the same support network regular Rogers customers go through, except as an end-user, you have to go through Teksavvy support to handle your issues that Rogers is ultimately providing. If you thought Rogers hold times were bad, time to reset your scale. You're at a 20 minute minimum to get to anyone at Teksavvy. Teksavvy deflects issues to Rogers. I even tried calling rogers 3 of my 10 calls, and they will deflect back to Teksavvy. No issue ownership, no swift resolution, and even worse, no department designed to "make it right" in a timely manner with the customer. Their reps are nice people, but fail miserably at issue resolution on your behalf.

For example, scheduling your Teksavvy installation really means Teksavvy logs a case with Rogers to get your internet hooked up. On my installation day, the Rogers tech thought no one was home and my tenant was upset since he was waiting. I tried two different Teksavvy reps (that's 40 mins of hold time) to get the installation techs to go back but they couldn't do anything, "Sorry, we don't have access to Rogers install guys." I had to call Rogers myself and get past their objections that this was a "business account" and they were able to help me get an appointment the same afternoon. Had I accepted Teksavvy's answer, I would have had to wait another week for the next appointment.

$25 activation fee, overpriced modem purchase + shipping fee, and the headache of working with this reseller's ill-equipped support team makes the monthly savings pale by comparison. Keeping in mind many RFDers will negotiate better monthly rates with Rogers through retentions or citing competitor offers, this reseller is a passing thought at best - and only when you see the football player ads and you think "ya, that's weird."

I've had services with Rogers and TELUS with cable/mobile services and I can honestly say without at doubt that Teksavvy is the absolute worst experience I've ever had with any telco company.

Edit: I will color the above post by specifying that this is for residential CABLE internet. In hindsight, their DSL was probably the way to go with many favorable reviews. Their Rogers reselling initiative needs some heads rolling.

[jumran]

Most of the problems you describe is due to Rogers themselves and you actually suggest people go with Rogers? Rogers is the one forcing the activation fees and not properly activating some orders. The wait times is already being address and have already started to improve. Good luck getting through to Rogers support in less than 25 min wait time and good luck getting them to match a 200 GB or unlimited download cap. Cable is a new system for Teksavvy and there are bound to be some initial issues. Based on your post it sounds like you don't even have first hand experience with them, just what you tenants indicated.


RFDers,

I'm not sure about the other folks who have had good experience with Teksavvy, but I would strongly suggest steering clear from them. The Rogers tech installed the cable in my tenant's condo Saturday afternoon and it still hasn't provisioned. 60 hours, ten phone calls, 5 hours of personal time on the phone, and two "escalated" cases later, I'm still waiting on a callback from Teksavvy support leads who have made several unfulfilled promises. Their initial resolution time was 24 hours ago. Their revised one was 9 hours ago. I still don't have internet I've been prebilled for. My tenant is equally as frustrated without connectivity.

As a wholeseller of Rogers cable, they're simply not equipped to handle cases in an efficient manner. They go through the same support network regular Rogers customers go through, except as an end-user, you have to go through Teksavvy support to handle your issues that Rogers is ultimately providing. If you thought Rogers hold times were bad, time to reset your scale. You're at a 20 minute minimum to get to anyone at Teksavvy. Teksavvy deflects issues to Rogers. I even tried calling rogers 3 of my 10 calls, and they will deflect back to Teksavvy. No issue ownership, no swift resolution, and even worse, no department designed to "make it right" in a timely manner with the customer. Their reps are nice people, but fail miserably at issue resolution on your behalf.

For example, scheduling your Teksavvy installation really means Teksavvy logs a case with Rogers to get your internet hooked up. On my installation day, the Rogers tech thought no one was home and my tenant was upset since he was waiting. I tried two different Teksavvy reps (that's 40 mins of hold time) to get the installation techs to go back but they couldn't do anything, "Sorry, we don't have access to Rogers install guys." I had to call Rogers myself and get past their objections that this was a "business account" and they were able to help me get an appointment the same afternoon. Had I accepted Teksavvy's answer, I would have had to wait another week for the next appointment.

$25 activation fee, overpriced modem purchase + shipping fee, and the headache of working with this reseller's ill-equipped support team makes the monthly savings pale by comparison. Keeping in mind many RFDers will negotiate better monthly rates with Rogers through retentions or citing competitor offers, this reseller is a passing thought at best - and only when you see the football player ads and you think "ya, that's weird."

I've had services with Rogers and TELUS with cable/mobile services and I can honestly say without at doubt that Teksavvy is the absolute worst experience I've ever had with any telco company.

[MrDisco]

snip

I will take my chances with TS. They consistently get good reviews for their service and they've admitted they have some growing pains by taking on the cable business.


only when you see the football player ads and you think "ya, that's weird."

i agree with you on this. That bus ad with the football player in dreadlocks (is he someone famous?) is pretty bad. What does the football player have to do with a tech company? :confused: it's such a mickey mouse of an ad with absolutely no style, creativity, or just plain old slickness. if i didn't know any better i would have dismissed them as another two-bit fringe, fly-by-night operation.

[meowmixdelivers]

Most of the problems you describe is due to Rogers themselves and you actually suggest people go with Rogers? Rogers is the one forcing the activation fees and not properly activating some orders. The wait times is already being address and have already started to improve. Good luck getting through to Rogers support in less than 25 min wait time and good luck getting them to match a 200 GB or unlimited download cap. Cable is a new system for Teksavvy and there are bound to be some initial issues. Based on your post it sounds like you don't even have first hand experience with them, just what you tenants indicated.

Valid point about them reselling Rogers so why go to the source of the problems? That said, I do stand by going with Rogers if only to have one throat to choke. The growing pains they're having is the additional reseller layer. I've spoken with many techs now and many have candid things to say that their relationship reselling the services isn't going well. DSL is obviously great (as noted by the many good TS reviews).

Still, having to go to support through TS to go through support with Rogers is brutal. It's doubly brutal when the end-customer (me, not my tenant) is getting help and resolving issues like same-day rescheduling from Rogers that was "not possible" by TS techs - and they're supposed to be my single source for help. That's just not a street cred builder. While I believe in cutting slack for a new service, it has never taken me 10 calls to do any one thing with any one company. Maybe I'm just lucky.

And I apologize if it was written like an anecdote - though I've yet to read a second hand story with so much detail since I put down a Dickens novel in high school. Kidding, but seriously, all me. No tenant :)

[ASharp]

What does the football player have to do with a tech company?

It's Georges Laraque (http://en.wikipedia.org/wiki/Georges_Laraque). He's a hockey player. Evidently, not a very well known one.

Yeah, it's kind of stupid but I found the TV spot relatively amusing, heh.
http://www.youtube.com/watch?v=RRvReWD0XrM

[NiftyScent]

That bus ad with the football player in dreadlocks (is he someone famous?) is pretty bad. What does the football player have to do with a tech company?


It's Georges Laraque (http://en.wikipedia.org/wiki/Georges_Laraque). He's a hockey player. Evidently, not a very well known one.

Yeah, it's kind of stupid but I found the TV spot relatively amusing, heh.
http://www.youtube.com/watch?v=RRvReWD0XrM

NO CONTRACTS! Cause he doesn't have one either. :lol:

[meowmixdelivers]

Never seen that TV ad before. It's actually pretty memorable.

Anyway folks, just sharing my 2c on their new cable service. It really, really needs work. I went in with high hopes given their good DSL track record but their issue resolution during the first week is killing me.

As I said, their individual reps are very nice and have made nice promises, but by tomorrow, we'll be at 72h of pre-billed service that isn't working, with a dozen customer calls to resolve one issue.

I hate the TELUS/Bell/Rogers oligopoly and bullying as much as the next guy but I have to say that dealing with Rogers directly in the past 9 years in 4 different cable internet activations has never been as frustrating as one new activation with TS reselling Rogers.

[Meridian]

and good luck getting them to match a 200 GB or unlimited download cap.

+ no throttling for the time being :).

My TS cable internet was activated last week with no issues. The tech did not even had to come into my unit. He just called me and said it is set up. The activation fee is bs but I wanted cable to avoid the dry loop fee.

I live in Scarborough and was really impress that TS met their rollout commitment of cable service to the gta. It was a pretty aggressive rollout which I did not think they would meet.

[kurono]

Never seen that TV ad before. It's actually pretty memorable.

Anyway folks, just sharing my 2c on their new cable service. It really, really needs work. I went in with high hopes given their good DSL track record but their issue resolution during the first week is killing me.

As I said, their individual reps are very nice and have made nice promises, but by tomorrow, we'll be at 72h of pre-billed service that isn't working, with a dozen customer calls to resolve one issue.

I hate the TELUS/Bell/Rogers oligopoly and bullying as much as the next guy but I have to say that dealing with Rogers directly in the past 9 years in 4 different cable internet activations has never been as frustrating as one new activation with TS reselling Rogers.
You can always try posting on the direct support forum on dslreports.

TekSavvy Direct (http://www.dslreports.com/forum/teksavdirect)

[ptbbos]

You can try posting in the forum. But, I've found their online help to be as "unhelpful" as on the phone. We've now been without internet for a week-and-a-half now, not just because of communications issues with Rogers - but because Teksavvy neglected to schedule our connection (3 days down), and now, didn't bother to email Rogers letting them know to cancel the Teksavvy account (5 days and counting now).

At least with Rogers, if you call in with a problem - Rogers can actually try to do something to resolve the issue. With Teksavvy, all they can do is send an email to Rogers and wait 24 hours.

[Rockstead]

Is there any reason yest for someone in Montreal to switch over to Teksavvy Cable? I'm currently witht hem dor DSL but I have a 200Gig cap which is great, is the cable cap in Quebec still crap?

[harry420]

Just wondering if the modem purchased from teksavvy will be allowed to be used if i do transfer back to rogers. Thanks!

[jackie999]

...Keeping in mind many RFDers will negotiate better monthly rates with Rogers through retentions or citing competitor offers...

I like how you tell people to turn their back on teksavvy's cable offering, yet advise RFDers to try and get a deal citing teksavvy's rates.
Thanks, but I'll stick with teksavvy. Admittedly I'm with DSL..cable isn't available for me yet. I will certainly consider it when it comes to my home town - and I'll also take into account this is a new product for teksavvy and there are bound to be pitfalls for the first little while-they have openly admitted that. From the reading I've done, the problems aren't with Teksavvy..the root of the problems seem to be with Rogers. If I had a suspicious nature, I'd guess Rogers is making it difficult so that people will migrate back to them. Looks like it's working according to you...

[meowmixdelivers]

You can always try posting on the direct support forum on dslreports.

TekSavvy Direct (http://www.dslreports.com/forum/teksavdirect)

Thanks, if I'll try this route as a last resort if I can't get the issue resolved by phone


I'd guess Rogers is making it difficult so that people will migrate back to them. Looks like it's working according to you...

I made the same point with their reps and I do think we're all on the same page there. Unfortunately for TS, the fact remains that for cable services, dealing with Rogers directly has never produced issues like this and working through a reseller has been a nightmare for this activation. If the Rogers techs are installing Rogers services properly and leaving the TS ones half-baked, that's not up to the consumer to fix their reseller agreement or rules of engagement for how these two companies interact.

Similarly, if I buy a Mazda from an authorized reseller and I have an issue within warranty, I go to the place I bought it from for all my issues and expect them to resolve it on my behalf without any fuss. One single source of ownership. I shouldn't have to go to Mazda HQ to get my car fixed or nor do I want to hear that there are delays because the dealer has issues with Mazda. But that's just me.

I want TS to succeed. As I've said before, their reps actually sound like they're real people and enjoy their jobs. But to be frank, I'd rather not have to call in to talk to anyone at all and simply have my service working. They haven't been able to do that for me and we're almost at 72h, 12 calls, and I'm still waiting for their promised callback. I hope when it goes to your hometown they will have ironed out the kinks by then. For now in the GTA, I wouldn't wish this experience on anyone else.

[mxzas]

RFDers,

I'm not sure about the other folks who have had good experience with Teksavvy, but I would strongly suggest steering clear from them. The Rogers tech installed the cable in my tenant's condo Saturday afternoon and it still hasn't provisioned. 60 hours, ten phone calls, 5 hours of personal time on the phone, and two "escalated" cases later, I'm still waiting on a callback from Teksavvy support leads who have made several unfulfilled promises. Their initial resolution time was 24 hours ago. Their revised one was 9 hours ago. I still don't have internet I've been prebilled for. My tenant is equally as frustrated without connectivity.

As a wholeseller of Rogers cable, they're simply not equipped to handle cases in an efficient manner. They go through the same support network regular Rogers customers go through, except as an end-user, you have to go through Teksavvy support to handle your issues that Rogers is ultimately providing. If you thought Rogers hold times were bad, time to reset your scale. You're at a 20 minute minimum to get to anyone at Teksavvy. Teksavvy deflects issues to Rogers. I even tried calling rogers 3 of my 10 calls, and they will deflect back to Teksavvy. No issue ownership, no swift resolution, and even worse, no department designed to "make it right" in a timely manner with the customer. Their reps are nice people, but fail miserably at issue resolution on your behalf.

For example, scheduling your Teksavvy installation really means Teksavvy logs a case with Rogers to get your internet hooked up. On my installation day, the Rogers tech thought no one was home and my tenant was upset since he was waiting. I tried two different Teksavvy reps (that's 40 mins of hold time) to get the installation techs to go back but they couldn't do anything, "Sorry, we don't have access to Rogers install guys." I had to call Rogers myself and get past their objections that this was a "business account" and they were able to help me get an appointment the same afternoon. Had I accepted Teksavvy's answer, I would have had to wait another week for the next appointment.

$25 activation fee, overpriced modem purchase + shipping fee, and the headache of working with this reseller's ill-equipped support team makes the monthly savings pale by comparison. Keeping in mind many RFDers will negotiate better monthly rates with Rogers through retentions or citing competitor offers, this reseller is a passing thought at best - and only when you see the football player ads and you think "ya, that's weird."

I've had services with Rogers and TELUS with cable/mobile services and I can honestly say without at doubt that Teksavvy is the absolute worst experience I've ever had with any telco company.

Edit: I will color the above post by specifying that this is for residential CABLE internet. In hindsight, their DSL was probably the way to go with many favorable reviews. Their Rogers reselling initiative needs some heads rolling.

My experience was similarly disappointing, i had to wait 10 days for them to correct a simple "modem MAC address mismatch", if i was a rogers customer it would have taken simply a phone call and 2 hours max, the problem with teksavvy is that they do not have a direct real time contact with rogers, they do everything through email, and that would mean taking up to days if rogers feels like it, the process of have problem->rogers acknowledge->teksavvy gets feedback->teksavvy gets more info->forward to rogers->rogers tries to fix but postpones can take up to weeks if i had no called in everyday.

[Rizeup]

Id highly recommend TekSavvy. Over the years I've been with Bell, Videotron and AEI. None of them compared to Tek Savvy tech support wise. Tek Savvy IT are pretty knowledgeable and friendly. On top of not having to wait on the line for countless hours to talk to a representative.

When I first signed up with Tek Savvy, I was still signed up with Videotron so I was in no hurry to plug-in my tek savvy modem. After a week of inactivity, Tek Savvy actually called me to make sure everything was alright cause they didn't see me try to connect. Bell would have ran off with my money and laughed.

[kiasu]

+ no throttling for the time being :).

My TS cable internet was activated last week with no issues. The tech did not even had to come into my unit. He just called me and said it is set up. The activation fee is bs but I wanted cable to avoid the dry loop fee.

I live in Scarborough and was really impress that TS met their rollout commitment of cable service to the gta. It was a pretty aggressive rollout which I did not think they would meet.

which part of Scar are you at? Are you in the area around Midland and Finch?

[Rekognize]

which part of Scar are you at? Are you in the area around Midland and Finch?

Any issues in that area?

[kiasu]

Any issues in that area?

just curious and want to make sure how's the connection at that area before i switching over to TS...

[bucow]

I don't think there should be any issues in any area. They are Rogers cables lines. If you had Rogers before, Teksavvy should work for you. :)

It's just whether it's currently available in your area or not.

[The Bartender]

I have the dry-loop DSL with Teksavvy and I can vouch that everything has been pretty good so far (service, tech support, etc) but the price has climbed to $46 after tax for me this month.

I was going to switch to their 10 MBPS, 512K Up internet this month but I called CIA right now and they offer the same package for $32.95 a month, plus the first month is $19.95. They also offer $36.95 for the 10/1 MBPS up.

That to me is better but if anyone has experience with CIA please post because I don't know them that well.

[konfusion666]

Thanks, if I'll try this route as a last resort if I can't get the issue resolved by phone



I made the same point with their reps and I do think we're all on the same page there. Unfortunately for TS, the fact remains that for cable services, dealing with Rogers directly has never produced issues like this and working through a reseller has been a nightmare for this activation. If the Rogers techs are installing Rogers services properly and leaving the TS ones half-baked, that's not up to the consumer to fix their reseller agreement or rules of engagement for how these two companies interact.

Similarly, if I buy a Mazda from an authorized reseller and I have an issue within warranty, I go to the place I bought it from for all my issues and expect them to resolve it on my behalf without any fuss. One single source of ownership. I shouldn't have to go to Mazda HQ to get my car fixed or nor do I want to hear that there are delays because the dealer has issues with Mazda. But that's just me.

I want TS to succeed. As I've said before, their reps actually sound like they're real people and enjoy their jobs. But to be frank, I'd rather not have to call in to talk to anyone at all and simply have my service working. They haven't been able to do that for me and we're almost at 72h, 12 calls, and I'm still waiting for their promised callback. I hope when it goes to your hometown they will have ironed out the kinks by then. For now in the GTA, I wouldn't wish this experience on anyone else.

You should really post in the DSLReports forum. One of the TSI management guys seems to monitor that forum - "Rocky" or something. You really need to get him to see your experience and provide some top-down support.

[jackie999]

I have the dry-loop DSL with Teksavvy and I can vouch that everything has been pretty good so far (service, tech support, etc) but the price has climbed to $46 after tax for me this month.

I was going to switch to their 10 MBPS, 512K Up internet this month but I called CIA right now and they offer the same package for $32.95 a month, plus the first month is $19.95. They also offer $36.95 for the 10/1 MBPS up.

That to me is better but if anyone has experience with CIA please post because I don't know them that well.

Reviews aren't too good..service is *iffy* and support is pretty much NIL ...but if it's all you can afford, then go for it...I'm all for supporting the GAS co's.
http://www.dslreports.com/comments/2509

[jumran]

I have the dry-loop DSL with Teksavvy and I can vouch that everything has been pretty good so far (service, tech support, etc) but the price has climbed to $46 after tax for me this month.

I was going to switch to their 10 MBPS, 512K Up internet this month but I called CIA right now and they offer the same package for $32.95 a month, plus the first month is $19.95. They also offer $36.95 for the 10/1 MBPS up.

That to me is better but if anyone has experience with CIA please post because I don't know them that well.

CIA/3Web have really bad customer support. Some pepople have no issues with them but if you ever encounter any issues, it takes a really long time to get through to support and even longer to fix the problem.

[jumran]

You should really post in the DSLReports forum. One of the TSI management guys seems to monitor that forum - "Rocky" or something. You really need to get him to see your experience and provide some top-down support.

Rocky is one of the owners of Teksavvy. They also have other support staff at DSL Reports forums to monitor and provide customer support.

[Meridian]

which part of Scar are you at? Are you in the area around Midland and Finch?

I'm near STC but I don't think it matters when it's cable. DSL is sensitive to the distance of the CO.

[jackie999]

DSL is sensitive to the distance of the CO.

That's the one thing I've wondered about cable..it's sensitive to the number of users online..I don't want my connection to drop through the floor at dinner time. My DSL has been great ...but when UBB kicks in and I'm capped at 60gig..the cable cap of 200gig is much more attractive...plus no more dry loop fee so I'll be ahead moneywise. Decisions...decisions....

[peety6]

just curious and want to make sure how's the connection at that area before i switching over to TS...
I'm at Kennedy and Finch area and recently switched to TS cable service.

Transfered over from the TS DSL line which was maxing out at 1.2mbit/s because I was too far from the CO. With cable, i'm getting around 9mbit/s now with no throttling at anytime during the day.

Gotta say I'm EXTREMELY happy with my new service.

[resan]

I'm at Kennedy and Finch area and recently switched to TS cable service.

Transfered over from the TS DSL line which was maxing out at 1.2mbit/s because I was too far from the CO. With cable, i'm getting around 9mbit/s now with no throttling at anytime during the day.

Gotta say I'm EXTREMELY happy with my new service.

Did they ask you to pay the installation fee. I am in the same boat currently have DSL with them and would switch to cable very soon. IMO we souldn't pay the installation fee considering we are their customers already. Please advise.

[flashy_mcflash]

But wouldn't you be installing different equipment for cable? They'd still have to call a Rogers guy to connect you, and maybe a Bell guy to disconnect you.

[NoSoul]

That the problem, a lot of people complain about TS cable because it does take a week to install.

Its really about when Rogers gets the info and send out their Tech to install or turn on the cable internet.

My install is set for 5 - 8 pm today so finger cross that everything will go well. They're very very helpful once you get through to their customer service but the wait time was horrible.

Here a little tip, if you can wait till 12 pm or even later, give them a call then. They're open 24 hours and the wait time is less than 5 mins.


Also, if there anyone familiar with networking, I got a question. Can Rogers tell if there two Cable Modem with the same MAC address on their network?

Let say I clone the MAC Address of my Cable Modem to another similar Modem but use it at another address. I want to have internet at my parent's house when I visit.

[meowmixdelivers]

You should really post in the DSLReports forum. One of the TSI management guys seems to monitor that forum - "Rocky" or something. You really need to get him to see your experience and provide some top-down support.

Thanks Kon. I'm doing it now. Service still isn't up :( Good luck with your new activations guys. I'll be happy to fade back into obscurity when this all works out.

It def sucks when I'm trying to get away from the big three players and in the end, I have very few good options but to support them through resellers of their service. I'll be happy when Google comes here and builds wimax for the masses.

[Taft]

Did they ask you to pay the installation fee. I am in the same boat currently have DSL with them and would switch to cable very soon. IMO we souldn't pay the installation fee considering we are their customers already. Please advise.

They are passing along the costs Rogers is charging them. I wouldn't be surprised if TS is subsidising this cost because the true cost of having a tech come on site is more than the $45 you pay.

[ptbbos]

You can try posting in the forum. But, I've found their online help to be as "unhelpful" as on the phone. We've now been without internet for a week-and-a-half now, not just because of communications issues with Rogers - but because Teksavvy neglected to schedule our connection (3 days down), and now, didn't bother to email Rogers letting them know to cancel the Teksavvy account (5 days and counting now).

At least with Rogers, if you call in with a problem - Rogers can actually try to do something to resolve the issue. With Teksavvy, all they can do is send an email to Rogers and wait 24 hours.

As an update, Teksavvy has now connected with Rogers, and successfully canceled my account on both sides. We'll find out tonight if we can reconnect with Rogers.

[bucow]

They are passing along the costs Rogers is charging them. I wouldn't be surprised if TS is subsidising this cost because the true cost of having a tech come on site is more than the $45 you pay.

+1

Rogers is demanding that fee from Teksavvy.

[cynan]

I have just switched to Teksavvy cable from a Rogers 10 mbit service and am pleased to report that I'm getting the same consistent 10 mbit speeds that I had been getting with Rogers. There was a bet of a scheduling fiasco for the "install" which cause me to have to wait an extra week, but other than that, smooth sailing so far.



+1

Rogers is demanding that fee from Teksavvy.

Yup. Rogers is likely charging Teksavvy at least $65 for the install (as this is the fee Teksavvy charges if you move).

Unfortunately, for those that are switching from Rogers, the whole thing is merely another Rogers money grab. Yay Rogers!! Their rationale is that the line needs to be checked to make sure it signal strength is sufficient - even though you are currently using that exact signal for Roger's service. I wonder if it was determined that the signal was poor whether that would entitle you to some sort of refund for previously receiving sub-par service from Rogers... Yeah right.

It's no different than if Bell decided to charge an installation fee for switching to an aftermarket DSL from Bell internet (I'm sure they would have if they could) - although you do get stuck with the extra dry-loop fee if you don't have a land line with them (I guess we should be thankful that Rogers doesn't charge a similar fee and that the Teksavvy prices are as competitive as they are).

[mjdavila]

I got hooked up with Teksavvy Cable a few weeks ago.. loving it... exact same as rogers but more Cap... and a fraction of the price...

Everyone switch NOW!

[Ottomaddox]

I've seen a few cable modems for sale; is there any _easy_ way to verify the status of a modem (ie, a non-returned rental unit) by submitting the serial/MAC online anywhere?

[daproph]

I would switch to this immediately if I didn't have to buy my own modem and pay an activation fee.
I currently get 30 % off Rogers internet and the price i will pay for teksavvy would be technically greater but they also have a greater bandwidth cap. Ohhh the dilemma!

[jumran]

I would switch to this immediately if I didn't have to buy my own modem and pay an activation fee.
I currently get 30 % off Rogers internet and the price i will pay for teksavvy would be technically greater but they also have a greater bandwidth cap. Ohhh the dilemma!

You can get a cheap used modem for around $30.00. If you use a lot of bandwidth and pay Rogers overage fees, then you really should switch.

[NoSoul]

Call into rogers and tell them you brought a new modem and ask if the MAC Address is usable.

I just got my install today and its the same speed as rogers with 200 cap. Which works out to be around 6 ish gig a day.

The funny thing is, there no way to track your bandwidth usage. I called in and like always waited 20 minutes on the phone and was told they're adding a cable tracker soon. I use both a mac and pc so I didn't really brother with their Internet Manager Software. Who needs more bloated software?

Anyways, they said they usually don't over charge if you go over a few gigs a month. Which is great because Rogers nails you hard if you go over 60 gig.

Is there another method to track your usage for cable?

[jackie999]

Is there another method to track your usage for cable?

My router firmware, tomato, has a nice little bandwidth logger. It saves to a shared file on HD and updates daily. That way, any computers in my network are accounted for.

[jasonchewy]

I'm with Rogers extreme now, no contract, no discount, got my own modem.
What's the best procedure to switch to TS with minimal offline time?
Technically I wouldn't even need a technician to come, but I'd guess I can't avoid the activation charge.
Also how to avoid the horror story I'm hearing from some other posts about Rogers locking up the mac address of the modem, etc etc..
I'm sure someone else in this thread has done exactly the same switch I want to do, just need some instructions.
Thanks!

[NoSoul]

^ Rogers doesn't lock up the MAC address , the problem depends on when they accept your Modem on their system. Since you're with them I'm assuming it already set up and you pay no rental fee.

Talk to a TS Service Rep, explain to them you don't want any down time and that you have your own modem. I think the process is faster if you're already hook up and running compare to me who move into a condo where the service was shut off.

I think you can still order the service and just cancel Rogers a few days in ahead , so at most I'm guessing 1 - 2 days down time till the Tech comes and flip on your cable. Though I think TS has their own method of switching from Rogers.

[bucow]

I'm with Rogers extreme now, no contract, no discount, got my own modem.
What's the best procedure to switch to TS with minimal offline time?
Technically I wouldn't even need a technician to come, but I'd guess I can't avoid the activation charge.
Also how to avoid the horror story I'm hearing from some other posts about Rogers locking up the mac address of the modem, etc etc..
I'm sure someone else in this thread has done exactly the same switch I want to do, just need some instructions.
Thanks!

When you cancel with Rogers, they enforce a 30-day notice. So you have to stay with them for another month. How they love to grab your money just before you decide to leave (although I believe most companies do this). Geez! Order Teksavvy right after and tell them this. They will email Rogers to book an appointment for that last day with Rogers. Since it's 30 days after, there shouldn't be any or few booked days in that big of a time-frame.

Also, although you are paying your first month with Teksavvy, it won't start until the activation date and your billing cycle will be adjusted accordingly. I was worried about this.

This was my case although with a little more complications than mentioned. But, I'm super happy to be back with Teksavvy. They're great stuff!

EDIT: Oh, you asked about MAC address. You got Rogers modem? Call in to Teksavvy and ask. I remember reading that Rogers modems won't work.

[madster]

Does anyone have any experience with this in the yonge/sheppard area? What is the speed like during peak hours? Is speedboost enabled?

[jasonchewy]

When you cancel with Rogers, they enforce a 30-day notice. So you have to stay with them for another month. How they love to grab your money just before you decide to leave (although I believe most companies do this). Geez! Order Teksavvy right after and tell them this. They will email Rogers to book an appointment for that last day with Rogers. Since it's 30 days after, there shouldn't be any or few booked days in that big of a time-frame.

Also, although you are paying your first month with Teksavvy, it won't start until the activation date and your billing cycle will be adjusted accordingly. I was worried about this.

This was my case although with a little more complications than mentioned. But, I'm super happy to be back with Teksavvy. They're great stuff!

EDIT: Oh, you asked about MAC address. You got Rogers modem? Call in to Teksavvy and ask. I remember reading that Rogers modems won't work.

I got the cable modem from FS a while back with the deal where you buy the modem and you get $100 credits, so basically free modem.
I checked the TS website, and that modem is listed in there. (SA - DPC2100r2 - 2.1)

[rnakra]

Hey guys

Im not sure if this is only me - but recently I have done a couple of speedtests (I live in etobicoke, toronto) on the cable from teksavvy and my speeds are way higher than the 10mbps - I am getting download speeds of about 22mbps - has anyone else noticed this also? and I have tested the speeds through out the day

Also wondering does anyone know when teksavvy will implement the usage tracking for cable?

Thanks

[mark_in_2k]

Hey guys

Im not sure if this is only me - but recently I have done a couple of speedtests (I live in etobicoke, toronto) on the cable from teksavvy and my speeds are way higher than the 10mbps - I am getting download speeds of about 22mbps - has anyone else noticed this also? and I have tested the speeds through out the day

Also wondering does anyone know when teksavvy will implement the usage tracking for cable?

ThanksIf you read earlier posts in this thread you'll find that they first 10 secs of any download will be using Rogers "Speedboost" which can bump up the 10mbits speed to 25mbits, but only temporarily. Speeds return to normal soon after. Try it by downloading a trial software from one of Microsofts fast servers and you'll see your download speed drop.

Rogers are doing this to help with buffering when watching streaming video. Not a bad idea from Rogers!

[konfusion666]

Does anyone have any experience with this in the yonge/sheppard area? What is the speed like during peak hours? Is speedboost enabled?

see posts #329 and 330

[alonm]

Just finished reading through this thread. Seems that most love TS. I'm in Oakville and its not available here yet. The TS Express Cable service for $36.95 seems like a much better deal than the one I currently have with Cogeco. I'd jump at it, if it were available.

[Siward]

Just switched to TSI from Rogers using a SB5100 modem.

1) Had to notify Rogers 1 month in advance for cancellation
2) Had to wait until Rogers cut my internet. I notified TS as soon as it was cut.
3) Had to wait two days for Teksavvy to add the MAC address

Since I was already cable internet ready, no technician needed to visit my house.

[DRGN89]

Just switched to TSI from Rogers using a SB5100 modem.

1) Had to notify Rogers 1 month in advance for cancellation
2) Had to wait until Rogers cut my internet. I notified TS as soon as it was cut.
3) Had to wait two days for Teksavvy to add the MAC address

Since I was already cable internet ready, no technician needed to visit my house.

since a technician didn't come did you have to pay any activation fees?

[ciao]

Waiting for the service in Mississauga. Is there a postal code or phone number query to see if the service is available in my area?

[jackie999]

Waiting for the service in Mississauga. Is there a postal code or phone number query to see if the service is available in my area?

I don't know if it's in your area, I'm waiting for it in my area, but if you go to the www.teksavvy.com site and click on the 'order now' for the product you're looking for, your postal code will tell you if it's available. There was a list on dslreports.com/teksavvy of when service would be available, but I think they are ahead of schedule so I'm not sure how useful that would be.

[kronarc]

Just switched to TSI from Rogers using a SB5100 modem.

1) Had to notify Rogers 1 month in advance for cancellation
2) Had to wait until Rogers cut my internet. I notified TS as soon as it was cut.
3) Had to wait two days for Teksavvy to add the MAC address

Since I was already cable internet ready, no technician needed to visit my house.

Is it required to cut off internet from Rogers before Teksavvy activates their cable internet? Can I activate my internet from Teksavvy while my Rogers internet is still active? I an using an IP phone so I would like to have as little down time as possible

[Siward]

Is it required to cut off internet from Rogers before Teksavvy activates their cable internet? Can I activate my internet from Teksavvy while my Rogers internet is still active? I an using an IP phone so I would like to have as little down time as possible

You have to if you plan to reuse your existing modem. Teksavvy can't perform the setup without Rogers releasing your existing MAC address.

[sillysimms]

Is it required to cut off internet from Rogers before Teksavvy activates their cable internet? Can I activate my internet from Teksavvy while my Rogers internet is still active? I an using an IP phone so I would like to have as little down time as possible

Also, hopefully the start date could be coordinated so there would be no down time, but I don't think you can have 2 cable internet connections active at the same time (if that's what you mean). If I'm wrong about that, someone please correct me.

[badmana]

since a technician didn't come did you have to pay any activation fees?

I still paid. I have my own purchased Rogers modem and all wiring done.


It also took 2 days to switch. I still had cable TV, just no internet.

[clemster_1]

You have to if you plan to reuse your existing modem. Teksavvy can't perform the setup without Rogers releasing your existing MAC address.

I can confirm this. I was moving between houses and gave Rogers my 30 days notice of cancellation. I called teksavvy to setup cable internet at my new house using the same cable modem (told teksavvy all the modem info too). The technician was to come on day 29 of the cancellation (day 30 was a holiday or something) to set it up.

It turned out the technician didn't bother coming because his computer told him that the modem was already registered to an account and it can't be registered to two live accounts. I called up teksavvy and they told me that the system wouldn't allow them to book a new date using that modem until the modem was no longer live under the old account (nobody knows how they managed to do it in the first place).

All in all, I ended up buying a new modem to get the technician to come the next day. It was a bit of an inconvenience, but I'm glad I did. I'm saving so much money now.

Bottom line: As long as you tell them that you are canceling with Rogers (I didn't particularly mention it as I thought I was setting up a completely new connection), you should be fine.

[jasonchewy]

Also, hopefully the start date could be coordinated so there would be no down time, but I don't think you can have 2 cable internet connections active at the same time (if that's what you mean). If I'm wrong about that, someone please correct me.

Just sharing my exp so far.
I've just took the plunge. Called rogers, canceled, they offered me the 20% as mentioned in the thread, gave me the 30 days notice. Then I called teksavvy, and told them the situation, and they said they can get it setup on the same day that rogers is canceling. Then for some reason, since the canceling date being on a sunday, and they have to do it on the monday, and also a technician DO have to come in for some reason, even though I have my own modem. I went with it anyways, the operator was insisting that I will still need a technician to come.
Hoping everything will work out fine.

Oh one more thing is teksavvy will need you to pay the activation and first month at the time of ordering.

[FatWallet]

also a technician DO have to come in for some reason, even though I have my own modem.

What a load of crap. I've been in the cable business on the marketing management side for more than a decade, with companies including Comcast.

They have zero reason to roll a truck. In fact, US companies would rather mail you the modem or have you buy one in a store so you can hook it up yourself. If you have quality signal in your home to enable digital TV signals, you certainly don't need to see some goofball contractor roll up in your driveway and, frankly, steal $50 (or whatever Canadian companies charge).


When you cancel with Rogers, they enforce a 30-day notice. More Canadian cable company crap American consumers would not stand for.

[FatWallet]

That's the one thing I've wondered about cable..it's sensitive to the number of users online..
If the cable plant is designed correctly, any reduction should be pretty much unnoticeable. That should not be a factor in your decision. On the other hand, you'll experience "slower speeds than advertised" on DSL all the time depending on your distance from the central office.

[simms]

I constantly get 12 mbit down / 0.5 up in my area - peak around 22/0.5 while paying for 10/0.5 and a 200GB cap.
Files download at over 1.2MB/sec.

Previously I was with Teksavvy DSL paying about the same for 5/0.5 service on dry loop.
Before that was with Bell paying $60-70 for the same service with a 60GB cap.

Moving to Teksavvy Cable was the best move I ever made.
*********************************************

[jackie999]

********************************

The question about the referral system was asked and answered in post 508 & 509 in this thread.
If you are a current teksavvy subscriber and a new customer uses your name then the current subscriber will get $1 off his/her bill. The new customer doesn't get anything..so I'm not sure why you would ask people to PM you since that is against RFD rules to solicit.

[frankae]

Is there anyone within Quebec who have some experience to share with switching to TSI cable?

I am currently on TSI DSL and loving it so far, but would strongly consider to switch to cable for the speed boost.

[sephiroth99]

Is there anyone within Quebec who have some experience to share with switching to TSI cable?

I am currently on TSI DSL and loving it so far, but would strongly consider to switch to cable for the speed boost.


I'm not a Teksavvy cable customer, but now that Vidéotron doesn't have contracts anymore, it's less of a good deal.

I'd say go for it if you were thinking about getting the "Teksavvy High Speed" (it's cheaper than "Videotron High Speed") or "Teksavvy High Speed Pro" (you get more BW).

"Teksavvy High Speed Elite" is basically a business high speed line (same unlimited BW and same price). Same thing for the "Teksavvy Ultimate", it's unchanged from the "Videotron Ultimate 30" package.

[maxgohan]

anyone in Brampton area get this yet?

i can't wait to ditch the extra 50$/month money grab from rogers...

[Natural99]

anyone in Brampton area get this yet?

i can't wait to ditch the extra 50$/month money grab from rogers...

I'm at hwy 50 & castlemore. They told me cable won't be available until sep so I ended up getting dsl. I'm getting .70 mb down\ .70 mb up. Fml! I will be calling customer service tmw

[Colts]

question i prepaid with them already but nobody has contacted me about a technician coming to install the cable line..am i required to call them back? I have already emailed them the transaction for the prepaid amount that they require.

[Gophermofur]

question i prepaid with them already but nobody has contacted me about a technician coming to install the cable line..am i required to call them back? I have already emailed them the transaction for the prepaid amount that they require.

They've been having lots of miscommunication/coordination issues with cable for various reasons. I'd suggest you take some time and get this sorted out before any issues occur.

[Rekognize]

question i prepaid with them already but nobody has contacted me about a technician coming to install the cable line..am i required to call them back? I have already emailed them the transaction for the prepaid amount that they require.

You should receive an email telling you about the date and time of your appointment. I'd call them asap.

[skygolf]

Finally, I meant ***finally*** got setup w/ Teksavvy. It was a painful painful painful progress.

June 4, submit 30 notices to cancel on July 4 w/ Rogers. Immediately sign up w/ Teksavvy and scheduled setup on July 5th so I have any downtime.

June 15, email from teksavvy said Rogers would not release modem (I own). After talking Rogers and Teksavvy it was my own modem and confirmed cancelation I thought everything was good to go.

July 4th – Rogers canceled

July 5th – Tech came and connected my cable but before I have time to check he left then I realized he have actually put me back on Rogers Network so I call Teksavvy.
Investigating…. Then the support told me it would be fixed in the next 24-48 hours. NO luck… I kept calling everyday… and everyday tech told me "24-48" hours and it is out of they hands, I am at the mercy of Rogers.

July 10… I have enough and want to speak to the mgr but was told no mgr on duty in the weekend? However, the tech was able to connect the mgr to speak to Rogers. The mgr then told me for some reason (I guess cos the Tech put me back w/ roger) my Rogers account was locked until July 15 so Rogers WOULD NOT discount/release me until July 15. It was a system error??? So I have to wait again.

July 15th – Rogers Canceled again.

July 16th – no Service – call again… again I was told I am at the mercy of Rogers and Teksavvy could not do anything except submit request ticket. I spoke the mgr who cannot do anything either… I said isn’t this a switch over? Why can’t you get on the phone w/ Rogers while I am here and get it done now? … NO! Because everything is a ticket system.

July 17th-- ~12:00 the Rogers Tech knocking on the door to check the cable… then I learn from the guy that it is not just a switch over they actually put me on another physical line.

Speed is same as w/ Roger but for those who are switching … it is not “switch over” as Teksavvy said.

[Endroid]

Finally, I meant ***finally*** got setup w/ Teksavvy. It was a painful painful painful progress.

June 4, submit 30 notices to cancel on July 4 w/ Rogers. Immediately sign up w/ Teksavvy and scheduled setup on July 5th so I have any downtime.

June 15, email from teksavvy said Rogers would not release modem (I own). After talking Rogers and Teksavvy it was my own modem and confirmed cancelation I thought everything was good to go.

July 4th – Rogers canceled

July 5th – Tech came and connected my cable but before I have time to check he left then I realized he have actually put me back on Rogers Network so I call Teksavvy.
Investigating…. Then the support told me it would be fixed in the next 24-48 hours. NO luck… I kept calling everyday… and everyday tech told me "24-48" hours and it is out of they hands, I am at the mercy of Rogers.

June 10… I have enough and want to speak to the mgr but was told no mgr on duty in the weekend? However, the tech was able to connect the mgr to speak to Rogers. The mgr then told me for some reason (I guess cos the Tech put me back w/ roger) my Rogers account was locked until June 15 so Rogers WOULD NOT discount/release me until June 15. It was a system error??? So I have to wait again.

July 15th – Rogers Canceled again.

July 16th – no Service – call again… again I was told I am at the mercy of Rogers and Teksavvy could not do anything except submit request ticket. I spoke the mgr who cannot do anything either… I said isn’t this a switch over? Why can’t you get on the phone w/ Rogers while I am here and get it done now? … NO! Because everything is a ticket system.

July 17th-- ~12:00 the Rogers Tech knocking on the door to check the cable… then I learn from the guy that it is not just a switch over they actually put me on another physical line.

Speed is same as w/ Roger but for those who are switching … it is not “switch over” as Teksavvy said.
brutal... i can relate as i've somewhat experienced the samething before.

i think this will set me back a bit of wanting to switch to teksavvy.

[canadiankorean]

brutal... i can relate as i've somewhat experienced the samething before.

i think this will set me back a bit of wanting to switch to teksavvy.

I guess a lot of the issues come from moving an existing rogers modem to teksavvy.

[bucow]

+1

Yah, I hear the SMC brand modems that Rogers uses are not reliable anyways. I'd buy the Motorola ones and sell your SMC modem (from Rogers) to save the trouble mentioned above.

I didn't have any downtime for my transfer to Teksavvy from Rogers. Maybe I was lucky that Rogers didn't backout on the original appointment date (as it seems to be a common thing), but I did buy the Motorola modem.

[packet1]

my dry loop dsl with acanac is almost 1 year now. We had 3 outages in the almost 1 year period, looks like twice the problem was Bell issues. when it works, we get about 5m/512k which is pretty good.

Thinking about to moving to cable since we used robbers before and we had less outages then Bell. teksavvy cable is not available in my area but was told it will be coming soon. Shall I just sign with Rogers and move to teksavvy later? Or you guys have better recommendations?

We have so few choices when choosing ISP, either cable or dsl from one of the two big one. all the other small ISPs are just re-selling...

[Rekognize]

Just in time:

Netflix coming to Canada this fall! (http://forums.redflagdeals.com/netflix-coming-canada-fall-915467/)

I've cancelled Rogers internet and homephone and switched to Teksavvy + voip.ms. Cable TV to be cancelled this fall! :lol:

[burnt_toast]

Cable modem - Where are you guys getting yours and what model?
or are you guys just using the ones you've had with rogers?

thanks

[TheHeeyyy]

http://forums.redflagdeals.com/rogers-lowers-download-limits-netflix-looms-917046/

We already know Teksavvy gets Speedboost, so I'm wondering if it'll also get the increase in speed. Another question that hasn't been conclusively answered yet is whether-or-not a DOCSIS3 modem is needed to get the increase in speed (there's conflicting reports on dslreports), which would mean the SMC router/modem would be required (and is approved for use by teksavvy).

[wrecker]

Just in time:

Netflix coming to Canada this fall! (http://forums.redflagdeals.com/netflix-coming-canada-fall-915467/)

I've cancelled Rogers internet and homephone and switched to Teksavvy + voip.ms. Cable TV to be cancelled this fall! :lol:



http://www.cbc.ca/technology/story/2010/07/22/rogers-download-limits.html
Stupid Rogers even lowers the DL limit to fight with Netflix. Please fire the guy who approves this !!

[canadiankorean]

NOt sure if this was answered already but what modem does Teksavvy sell?

I have the Motorola SB5100 (not sure if it is SB5100 - 3 if there is such a model)

Is that good enough to last a while?

[jumran]

NOt sure if this was answered already but what modem does Teksavvy sell?

I have the Motorola SB5100 (not sure if it is SB5100 - 3 if there is such a model)

Is that good enough to last a while?

I am currently using this modem with Teksavvy and it works fine. You can check if it is version 3 by logging in to it and checking the hardware revision.

[newkid]

Happy with my new 10/1mb service in Scarborough (Port Union and Lawrence)

Will TS Extreme go from 10 to 15 mb download like Rogers Extreme?

[burnt_toast]

just got off the Phone with Teksavvy. I was worried that if i switched to Cable the group which that I was on for DSL would get penalized. But the group wont, and the discount that i was receiving for the group would carry over to the Cable internet... I believe that's $2 off...

just a heads up if you guys on the group rate for DSL didnt know that...

[kiasu]

http://www.cbc.ca/technology/story/2010/07/22/rogers-download-limits.html
Stupid Rogers even lowers the DL limit to fight with Netflix. Please fire the guy who approves this !!

+1 ..is ok...everyone is leaving Rogers...

After I called Rogers to cancel my Internet, they keep calling me back and beg me to stay with additional discount. I told them is either you lift up the $50 bandwidth orelse dont call me back. They seem pretty stupid. I told them it is not about discount and I emphasized I need unlimited bandwidth or at least 300G per month...

[rollen]

can't wait to have this available in the mississauga area. i called yesterday and they said to call back in a couple of weeks to check...*fingers crossed*

[Intenze]

just got off the Phone with Teksavvy. I was worried that if i switched to Cable the group which that I was on for DSL would get penalized. But the group wont, and the discount that i was receiving for the group would carry over to the Cable internet... I believe that's $2 off...

just a heads up if you guys on the group rate for DSL didnt know that...

That's not what I was told. I was told that I would be losing my discount. hrmmm :confused:

[funkydude101]

can't wait to have this available in the mississauga area. i called yesterday and they said to call back in a couple of weeks to check...*fingers crossed*

Thanks for the heads up. I just opened this thread to see if anyone checked ;) Can't wait till it comes to Mississauga!

[Proteinz]

Hey guys can you double check my calculations?


Activation fee = $44.95, Save $20 with a modem purchase!
Move Fee = $65
If a Dispatch is required for troubleshooting = $99
Additional Bandwidth = $.50/GB/mo
Account changes = $5

So if I'm a new user, I'd have to pay the $45 activation fee, PLUS the $65 move fee if I'm setting it up for my new apartment (no prior internet service)

1 year with their express (10 Mbps/512K) I'm looking at:
12 x $37 = $444
activation fee = $44.95
Move fee = $65

Total = $444 + $44.95 + $65 = ~553 dollars/year
That's roughly $46/mo

Are there any ways to have the move fee waived?

[chinesedevil]

Hey guys can you double check my calculations?



So if I'm a new user, I'd have to pay the $45 activation fee, PLUS the $65 move fee if I'm setting it up for my new apartment (no prior internet service)

1 year with their express (10 Mbps/512K) I'm looking at:
12 x $37 = $444
activation fee = $44.95
Move fee = $65

Total = $444 + $44.95 + $65 = ~553 dollars/year
That's roughly $46/mo

Are there any ways to have the move fee waived?


Why don't you get it when you move to your new appartment, then you won't need to pay the move fee to have the service transfered to another address.

[Longobongo]

Thanks for the heads up. I just opened this thread to see if anyone checked ;) Can't wait till it comes to Mississauga!

+1 for mississauga, hope the rates are better too

[jasonchewy]

Hey guys can you double check my calculations?



So if I'm a new user, I'd have to pay the $45 activation fee, PLUS the $65 move fee if I'm setting it up for my new apartment (no prior internet service)

1 year with their express (10 Mbps/512K) I'm looking at:
12 x $37 = $444
activation fee = $44.95
Move fee = $65

Total = $444 + $44.95 + $65 = ~553 dollars/year
That's roughly $46/mo

Are there any ways to have the move fee waived?
My first month's charge right now is $92.55. That's the activation with first month of TekSavvy Express Cable. I got my own modem, and switching from Rogers Internet. Think I read somewhere on this thread the move fee is only if you're already with TS and you move location.

Just an update. I thought it was strange that a week past since I ordered and my visa charged and I got no confirmations.
I called TS, and apparently my order got rejected because they say my modem's Roger's, and hence I'll need to buy one of their own...:confused:
(My modem's purchased from FS with the deal a while back. I already told them it's my own modem, and that I got my Rogers internet cancelled the day before TS's activation when I ordered...)
My guess is either they forgot to contact me about the issue, or that they don't contact me until closer to the activation date.
Either way, the person I talked to sent the issue to the higher up people to get it resolved, and should call/e-mail me tomorrow about it. Fingers crossed.
Hoping there won't be further hiccups.

[chaos1105]

My first month's charge right now is $92.55. That's the activation with first month of TekSavvy Express Cable. I got my own modem, and switching from Rogers Internet. Think I read somewhere on this thread the move fee is only if you're already with TS and you move location.

Just an update. I thought it was strange that a week past since I ordered and my visa charged and I got no confirmations.
I called TS, and apparently my order got rejected because they say my modem's Roger's, and hence I'll need to buy one of their own...:confused:
(My modem's purchased from FS with the deal a while back. I already told them it's my own modem, and that I got my Rogers internet cancelled the day before TS's activation when I ordered...)
My guess is either they forgot to contact me about the issue, or that they don't contact me until closer to the activation date.
Either way, the person I talked to sent the issue to the higher up people to get it resolved, and should call/e-mail me tomorrow about it. Fingers crossed.
Hoping there won't be further hiccups.

I had the exact same issue, Teksavvy will sort it out eventually. Your Rogers internet needs to be canceled before you can re-use the modem you own.

[CONTROL ONE]

I'm considering switching from their DSL service to their cable service. It works out to literally the exact same cost for twice the speed and more reliability.

Has anyone done this yet? Have you been happy with the results?

[jasonchewy]

I had the exact same issue, Teksavvy will sort it out eventually. Your Rogers internet needs to be canceled before you can re-use the modem you own.

Did you need to have a technician come?
I really think there's no need for one to come, but the operator processing my order said I would need one.:confused:
Maybe when TS contact me today about the modem issue, I can get that technician thing resolved as well.

[[buck]]

R0CKY has posted an updated timeline for the remaining POIs:


Ok, so here's the breakdown:

Rogers territory:

We currently have 13 POIs identified for immediate launch as they become available. The list below shows the priority along with the estimated ETA, keep in mind that these times change quickly as we are the only TPIA customer turning up these POIs. Over 80% of the Rogers network in currently not TPIA enabled which cause significant delays.

Mississauga - Early Aug
Richmond Hill - Early Aug
Ottawa (3 POIs) - End Aug
Brampton, Guelph, London, Kitchener, Brantford, Ajax and Markham - As soon as they can be enabled for TPIA (can take 2-3 weeks per POI)

In Cogeco Land we have 3 POIs on the go. Major hurdles are back haul agreements.

Chatham - End Aug
Windsor and Sarnia - Sep

In Shaw territory we have similar issues as with Cogeco for back hauls.

BC - End Aug
Alberta - Sep

With EastLink in the Maritimes we've just agreed to business terms.

Rocky
http://www.dslreports.com/forum/r24350750-Next-targeted-Cable-POIs~start=200

[Happy13178]

Did you need to have a technician come?
I really think there's no need for one to come, but the operator processing my order said I would need one.:confused:
Maybe when TS contact me today about the modem issue, I can get that technician thing resolved as well.

I just spoke with Teksavvy to find out their rollout dates for Newmarket (August to October is their transition time), and was told since I own my modem, once Rogers releases to modem from their system and you have your mac address, Teksavvy does NOT need to send out a technician, it's all done remotely. I asked if there was a scenario where they would need to send out a tech anyways, and she told me that techs coming out right now are due to miscommunications with Rogers not releasing modems or some nonsense like that.

[_RFDealt_]

Man, they're going to lose my business if they're not up and running in London by late August simply due to school and convenience. Not having internet before school starts is not an option.

[jasonchewy]

ok, so I called TS yesterday, and apparently the higher ups rejected my order again (and doesn't attempt to contact me).
Good thing is I got in touch with a nice operator who dug into the case and try to get it resolved. She confirms there won't be a need for technician to come.
She also sent out an e-mail directly to the person in charge of the whole situation. So everything "should" be good to go.
I'll call in again tonight just to check that everything's in place.
She says that the process should really be simple, just the TS guys calling the Rogers people or something and making the switch.

I have a feeling the person who first took my order really didn't care for me and just wanted the credits for signing up a new customer. He obviously doesn't know the routine for Rogers Cable to TS Cable switch, and doesn't care to get the order through properly, leaving it dangling for me call in to resolve.

For anyone thinking of making the switch, think it'd be wise to ask the operator some questions about the switch. If the operator says stuff that doesn't match with the information posted on this thread, hang up and try another dude.

[4flava]

richmond hill early aug!!!. WOOOHOO! my dsl connection sucks so I'm reallly looking forward to cable! :D

[Longobongo]

yay for mississauga, same boat, my dsl service here is pretty lame

edit: speaking of which, anybody here know of any good deals on cable modems (preferably from the Teksavvy list http://teksavvy.com/en/res-internet.asp). Was thinking of getting one off eBay and/or Canada Computers.

[4flava]

yay for mississauga, same boat, my dsl service here is pretty lame

I get 1.7 and lose connection about 25 times a day! beat that! :evil:

[Longobongo]

I get 1.7 and lose connection about 25 times a day! beat that! :evil:

just did a speedtest, we get 2.5 Mbps from an advertised 5, ok so its not as bad as yours but I would gladly pay a bit more and get a consistent 10.

[alanbrenton]

I get 1.7 and lose connection about 25 times a day! beat that! :evil:

Could be your router or dsl model. Since I switched to Bell's Fibe 5/25 with the VDSL modem, I have had very little disconnections. And when disconnected, doing the ipconfig /release and renew fixed the issue. Before I had to do hardware resets as even the winsock repair couldn't fix my hardware issue.

The technician says it could be a result of the older speedstream router. He even showed me that my Linksys WRT54GL limited the download and upload speed even when I was already on the Bell network/service.

[4flava]

Could be your router or dsl model. Since I switched to Bell's Fibe 5/25 with the VDSL modem, I have had very little disconnections. And when disconnected, doing the ipconfig /release and renew fixed the issue. Before I had to do hardware resets as even the winsock repair couldn't fix my hardware issue.

The technician says it could be a result of the older speedstream router. He even showed me that my Linksys WRT54GL limited the download and upload speed even when I was already on the Bell network/service.

Nah, I have the 2Wire 2700 modem/wireless router.

I'm really far from the C/O.. over 6km! I've been with TS for a few years now and they said that there's a close C/O but Bell won't put me on cuz it's full capacity?.. such BS!

[Cataha]

I get 1.7 and lose connection about 25 times a day! beat that! :evil:

0.7mbps and I disconnect quite frequently too. I live near Algonquin College though.

It's funny... When we first moved in, we got about 2.5mbps.... One day, it just slowed down significantly, and nothing I tried in the apartment would speed it up again. I called Acanac as well, and they said my profile was still set at 3.0mbps.

We plan on switching around September even though we have a few months of DSL left with Acanac.

[skygolf]

Any way to find out usage for cable?

[Dash]

Any way to find out usage for cable?

not yet. but Teksavvy doesn't know either. ;)

[Dash]

on my speedtests, I get 20 Mb/s + consistently. highest was 28Mb, and on average it's about 21Mb. So far, i'm loving it.

[Chubbychicken]

Anyone know of someone who can run coax to a couple rooms in my house? I don't have coax in my computer room and wanna prep for the big day!

[slowtyper]

Shouldn't they do this for you? Rogers does it for free whenever they send someone out to set up a service and it seems that teksavvy sends the same guys out to hook it up.

[konfusion666]

Anyone know of someone who can run coax to a couple rooms in my house? I don't have coax in my computer room and wanna prep for the big day!

Ask the Rogers installer to do it.

[doltbuster]

That's not what I was told. I was told that I would be losing my discount. hrmmm :confused:

I was told the same a few months ago, but I justed called again and they said the group discount would be carried over. The rep didn't seem too confident in his answer though and he said the discount would have to be applied by the accounting department. So we'll see what happens when I get my first bill.

[booboi]

Hello,

Just want to share my story to everyone. So I ordered Teksavvy cable internet about 4 weeks ago now. It takes about one week to set everything up (e.g. the cable modem to come in - ordered through teksavvy, and the technician to come in).

Now, I was promised a technician to come in the week after my frist order, but apparently Rogers thought of my order as a Transfer (from DSL) rather than a new order.

So after a barrages of calls to teksavvy to order a rogers technician to my house, it finally takes 2 more extra weeks to get someone to come in. I know it is not teksavvy's fault, but due to the new cable customers, do expect a longer wait than usual. So if you are canceling the internet, please leave some time before canceling (if you do require the internet during the wait period between teksavvy internet and your old internet).

While I was a bit disappointed in Teksavvy's miscue in ordering a technician (however, the bigger responsibility does lie on Roger's end in sending a tech), I was very very very very pleased with the way Teksavvy was handling my case. Their customer service is very good, treats customers like their are their own. They actually return calls (YES VERY UNHEARD OF IN CS DEPARTMENTS!), so if you are switching, understand that you are getting the best of their CS


:) thats my two cents. Hope it kind of helps people in switching!

[nambit]

I wonder if that includes Maple? Damn, I'm barely 2 km away from Richmond Hill.

[RDog]

I'm considering switching from their DSL service to their cable service. It works out to literally the exact same cost for twice the speed and more reliability.

Has anyone done this yet? Have you been happy with the results?

I had both Bell DSL and Rogers Cable Internet (long story short, DSL used to be very unreliable in my area). I canceled Rogers, waited for the extra month they force upon you to expire, then ordered Teksavvy Cable. Took a week to get it activated; I bought one of their Motorola modems, and I believe they treat the installation as a "transfer", meaning they activate it remotely, noboby had to be on-site.

It's been working well, have had it about a week now. Speeds on Rogers were good, but no unlimited option. Speeds on DSL were about 4.46 Mb/s down, and with Teksavvy it jumped to about 21 Mb/s down! I've since canceled Bell DSL now as well, since Teksavvy is working. Bell, too, forced another month on me that I can do nothing about, but whatevs.

[sonyHdr12]

Hey guys can you double check my calculations?



So if I'm a new user, I'd have to pay the $45 activation fee, PLUS the $65 move fee if I'm setting it up for my new apartment (no prior internet service)

1 year with their express (10 Mbps/512K) I'm looking at:
12 x $37 = $444
activation fee = $44.95
Move fee = $65

Total = $444 + $44.95 + $65 = ~553 dollars/year
That's roughly $46/mo

Are there any ways to have the move fee waived?

maybe need more , they charge 13% hst right?

[sonyHdr12]

I got cik dsl for $29.99 per month unlimited download their CS
are not bad too. bell didn't set up dsl for my bell phone ,so the first week my cik didn't work until bell fixed my phone line. it's said 7m download 800k up , for me 4-5m down enough for me.

[bhutia]

so is there a confirmed timeline for Brampton? also considering someone buying a new house in brampton, what charges are we looking at from A to Z?

[Reda]

;11218450']R0CKY has posted an updated timeline for the remaining POIs:


http://www.dslreports.com/forum/r24350750-Next-targeted-Cable-POIs~start=200

Is all Ottawa that will be covered by the end of august ?
if so, should I call Bell now to cancel my internet service and subscribe for TS next month or is it better to stay and confirm with TS first ?
a last question, I have the satellite TV, is there any problem for cable internet (like dsl and the dry loop) ?

[NG]

TSI cable isn't in my area yet but out of curosity for those with TSI internet cable but without cable TV is anybody receiving any analog or clear qam stations?

[canadiankorean]

maybe need more , they charge 13% hst right?

Why would you pay a move fee if you aren't moving?

If you set up at your new apartment, it is just the activation fee.

[blahraptors]

Can anyone confirm that there is no throttling with cable? I'm on Teksavvy DSL and throttling is a huge issue.

[paul_rfd]

I'm on Teksavvy DSL and throttling is a huge issue.
yes, the Bell throttling stop after 2 am.

[Dash]

Can anyone confirm that there is no throttling with cable? I'm on Teksavvy DSL and throttling is a huge issue.

As far as I can tell, there's no throttling. When I was on DSL, my torrent d/l would cap at 30 kb/s, but on cable, my d/l's are always 200 kb/s+. For new torrents that are well seeded, I get up to 1.3 mb/s

[cell007]

Is all Ottawa that will be covered by the end of august ?
if so, should I call Bell now to cancel my internet service and subscribe for TS next month or is it better to stay and confirm with TS first ?
a last question, I have the satellite TV, is there any problem for cable internet (like dsl and the dry loop) ?

They confirmed by the end of Aug. but I prefer to wait. Also I have Bell Expressvu at home shouldn't be a problem

[wwedx]

Damn :( im in a contract with rogers

[j0nny]

Hey all, need advice quick asap :)

I'm at the end of my contract with rogers, and I really want to switch to teksavvy (stupid rogers cap). But the problem is I'm getting reports that teksavvy will roll out in a few weeks. (Mississauga)

What advice I need from you guys, is how/where to get one month of some sort of reasonable internet to minimize the lack of internet in the transition. I guess I could go month-to-month for the time being, but that isn't the most cost efficient method. Any help is much appreciated.

TIA guys.

[hoon]

Still waiting for this to come to Markham!!!

[goonx126]

Hey all, need advice quick asap :)

I'm at the end of my contract with rogers, and I really want to switch to teksavvy (stupid rogers cap). But the problem is I'm getting reports that teksavvy will roll out in a few weeks. (Mississauga)

What advice I need from you guys, is how/where to get one month of some sort of reasonable internet to minimize the lack of internet in the transition. I guess I could go month-to-month for the time being, but that isn't the most cost efficient method. Any help is much appreciated.

TIA guys.

Stick with Rogers and tell them your intentions to switch (30 day notice) but make sure you tell them not to cancel your service. When Teksavvy rolls out in Mississauga later the month, call into teksavvy and place an order. Some people had downtime of less than 5 minutes while some had major issues and had outages of a few days.

I would say most switches are flawless but it depends on your luck too.

[Longobongo]

Yep give Rogers your 30 daynotice that you intend to cancel your service. TSI says that they will have cable ready this month in Mississauga but it may not cover all parts of the city right away. I'm too waiting to switch right away.

[j0nny]

Stick with Rogers and tell them your intentions to switch (30 day notice) but make sure you tell them not to cancel your service. When Teksavvy rolls out in Mississauga later the month, call into teksavvy and place an order. Some people had downtime of less than 5 minutes while some had major issues and had outages of a few days.

I would say most switches are flawless but it depends on your luck too.

Hey, thanks for the quick response! I just called teksavvy to clarify what I would have to do to put in the order and minimize down time, but the rep just told me that for whatever reason, the roll out dates were vague and it could possibly be up until October before teksavvy hits Mississauga. She suggested I stick with rogers (loool) for a few weeks, and check in again.

Needless to say, I shed a few tears lol.

I could play it safe and stay with rogers for another month, I guess, lol.

[j0nny]

Yep give Rogers your 30 daynotice that you intend to cancel your service. TSI says that they will have cable ready this month in Mississauga but it may not cover all parts of the city right away. I'm too waiting to switch right away.

Did you put in your 30 day notice?

(sry for the double post)

[wwedx]

What can i do if im in a contract with rogers?

[goonx126]

What can i do if im in a contract with rogers?

Convince them to let you go without a penalty.

[Longobongo]

Did you put in your 30 day notice?

(sry for the double post)

I'm actually a using TSI DSL customer. I had to give 30 days notice when I had to cancel my Rogers services so I assume it the same for their internet

[Tha DraGun]

Anyone know if Kingston is out of it now? Originally it was july-august on their first list. Now its not even on the new list :(
damn cogeco!

[aingaran]

What can i do if im in a contract with rogers?

I have the same problem.. I signed a contract with Rogers before Teksavvy released their cable internet (I was with their DSL for years when living with my sister.. But when I got married and move into my condo, the Bell lines sucked for Teksavvy DSL. I was forced to switch to Rogers).

I have a contract until next Feb. I'm just going to finish the contract and switch over. It's $20/month (cancellation fee).

In the meantime, I jumped on the Dell deal for $9.99 (on July 30) Bell Fibe 25 free for 4 months.

[Dorianking]

Still no St Catharines or Hamilton. Disappointed.

[warrenl]

As far as I can tell, there's no throttling. When I was on DSL, my torrent d/l would cap at 30 kb/s, but on cable, my d/l's are always 200 kb/s+. For new torrents that are well seeded, I get up to 1.3 mb/s

I have been on cable for about a month now (was a DSL customer for years before) and have not noticed any throttling

[cruisx]

any news on milton?

[goonx126]

http://www.dslreports.com/forum/r24579018-TSI-Cable-Update-20100726

Ok, so here's the breakdown:

----------

Rogers territory:

We currently have 13 POIs identified for immediate launch as they become available. The list below shows the priority along with the estimated ETA, keep in mind that these times change quickly as we are the only TPIA customer turning up these POIs. Over 80% of the Rogers network in currently not TPIA enabled which cause significant delays.

Mississauga - Early Aug
Richmond Hill - Early Aug
Ottawa (3 POIs) - End Aug
Brampton, Guelph, London, Kitchener, Brantford, Ajax and Markham - As soon as they can be enabled for TPIA (can take 2-3 weeks per POI)

----------

In Cogeco Land we have 3 POIs on the go. Major hurdles are back haul agreements.

Chatham - End Aug
Windsor and Sarnia - Sep

----------

In Shaw territory we have similar issues as with Cogeco for back hauls.

BC - End Aug
Alberta - Sep

----------

With EastLink in the Maritimes we've just agreed to business terms.

-Latest news.

[Jimboski]

Thanks goonx126, Waiting for teksavvy to come to Markham so I can switch. (Hopefully teksavvy Is better then Robbers!)

[j0nny]

Just called in and got a more confident response as to roll-out date for Mississauga.

Looking like end of August to early September. She said more likely early Sep.

[Longobongo]

Just called in and got a more confident response as to roll-out date for Mississauga.

Looking like end of August to early September. She said more likely early Sep.

I was told the same thing, late Aug when I called a few days back. Shame, I already got a cable modem ready :D

[j0nny]

I was told the same thing, late Aug when I called a few days back. Shame, I already got a cable modem ready :D

Same, I bought a kit from rogers to buy a modem, and now I really appreciate that choice lol. Now I'm month-to-month, can't wait for teksavvy to swoop in and save the day.

[harry420]

I live in Mississauga. But when i put my postal code it shows that its available but I highly doubt it is.

[funkydude101]

I live in Mississauga. But when i put my postal code it shows that its available but I highly doubt it is.

Which part of Mississauga if you don't mind me asking? I have tried both my new and old postal code in Mississauga, no luck. (Square One area and Winston Churchill/Eglinton)

[Fox]

What am I missing? This isn't any cheaper than Rogers.

[_RFDealt_]

What am I missing? This isn't any cheaper than Rogers.

Caps, the download caps are much higher and there are also unlimited plans.

[j0nny]

No contract also..

[vlado416]

Should I buy a modem and where that is cheaper than the one they offer for $75?

[doltbuster]

Just curious, has anyone ever won those Year of the Customer monthly contest?

[RDog]

Should I buy a modem and where that is cheaper than the one they offer for $75?

FYI I had trouble finding a modem elsewhere, didn't want to try eBay, so I just went with the TekSavvy modem in the interest of saving time.

[makmak0723]

I was a Rogers user and I was pretty satisfy with their service until March 2010 because of the cap penalty increase (I am a heavy user). So I finally make the decision to canceled Rogers and ordered Teksavvy Extreme Cable Pro (10mbp down/1mbp up)last week. When I call over to confirm the activation of the starting date and ask when is the technican going to come in. They just told me that once your modem status got confirm. It will be just plug and play. Today (Aug 14), when I tried to go online again (I had been cut off the Rogers Internet 2 days ago just to make sure that I am using Teksavvy instead of Rogers). It works right away and the speed is just awesome. I go to do a speed test and I got 24.97mbp down/0.97mbp up. I am loving it :twisted:

[vlado416]

FYI I had trouble finding a modem elsewhere, didn't want to try eBay, so I just went with the TekSavvy modem in the interest of saving time.

Thanks for clearing that up, I was tired of bell ripping me off for almost 100$ a month so I ordered teksavvy

[4flava]

I thought they said that R.Hill was gonna be early August but now it's mid August and service still isn't up yet. I'm really getting tired of having my DSL connection drop like 20 times a day :(

[kiasu]

got the Teksavvy cable Internet finally working yesterday after a week of downtime...will give a full update later...

[Geologic]

got the Teksavvy cable Internet finally working yesterday after a week of downtime...will give a full update later...

where are you in markham? their online tool that checks your postal code for service availability still says it's not available for me. :(

[Reda]

does TSI cable internet offer static or dynamic IP ?

[Shiznacka]

I go to do a speed test and I got 24.97mbp down/0.97mbp up. I am loving it :twisted:

Huh??

TS doesn't have a 25mbps line though :s

[Shiznacka]

where are you in markham? their online tool that checks your postal code for service availability still says it's not available for me. :(

+1

I'm technically border of thornhill/markham but it doesn't work for me...what gives!

[dogger99]

still waiting it have installed in the Richmond hill area...what package are you people signing up for...


Ontario Residential Cable Internet
Service Down Up Gig Cap Price Purchase
TekSavvy
Lite Cable 3 Mbps 256 K 200 $27.95 Order Now
TekSavvy
Express Cable 10 Mbps 512 K 200 $36.95 Order Now
TekSavvy
Extreme Cable 10 Mbps 1 Mbps 200 $42.95 Order Now
TekSavvy
Extreme Cable Pro 10 Mbps 1 Mbps Unlimited $54.95 Order Now

[cell007]

nothing confirmed for ottawa yet...

Still waiting

[Happy13178]

Why do you think its taking so long to roll out over the GTA? Is rogers handing over access to its lines incrementally so they have a chance for retentions to take a crack at departing customers, or is TS trying not to be too overwhelmed by the flood of Rogers refugees? :p

[PiusPatronus]

still waiting it have installed in the Richmond hill area...what package are you people signing up for...


Ontario Residential Cable Internet
Service Down Up Gig Cap Price Purchase
TekSavvy
Lite Cable 3 Mbps 256 K 200 $27.95 Order Now
TekSavvy
Express Cable 10 Mbps 512 K 200 $36.95 Order Now
TekSavvy
Extreme Cable 10 Mbps 1 Mbps 200 $42.95 Order Now
TekSavvy
Extreme Cable Pro 10 Mbps 1 Mbps Unlimited $54.95 Order Now

Called in a few days ago, they said it should be there around end of this month. And answer to your question would be the Extreme Cable Pro, why get anything else :lol:

[Shiznacka]

I think I will get the Express...I usually download all my shows/movies but I have a hard time cracking 200gb for sure. Plus there is a coffee shop next door with free wifi which i can use for downloads if required.

Don't need a high upload either.

[Rekognize]

Having issues in mccowan/finch area

3mb/s download :cry:

I was with rogers before and speed was consistently 10mb/s. Technician coming in tomorrow, crossing fingers it gets fixed.

[PiusPatronus]

Having issues in mccowan/finch area

3mb/s download :cry:

I was with rogers before and speed was consistently 10mb/s. Technician coming in tomorrow, crossing fingers it gets fixed.

Hehehe wow.
That's almost as bad as my current 2.5 megabit/s speed with DSL

[jumran]

You are most likely experiencing this issue die to some issues in your area. See the following thread.

http://www.dslreports.com/forum/r24609849-Slowdown-on-Cable-McNicoll


Having issues in mccowan/finch area

3mb/s download :cry:

I was with rogers before and speed was consistently 10mb/s. Technician coming in tomorrow, crossing fingers it gets fixed.

[makmak0723]

Huh??

TS doesn't have a 25mbps line though :s

Yeah, i am paying for 10mb down/1mb up but the actual speed is 25mb down/1 mb up. Should I give them a call and said that: "Hi, I just found out that I got 25mbp download speed instead of 10, can you help me take a look is there are something wrong of it?" Lol

[jumran]

This is just Rogers power Boost. Download a large file and you will see speed fall to what you pay for after 30 sec.


Yeah, i am paying for 10mb down/1mb up but the actual speed is 25mb down/1 mb up. Should I give them a call and said that: "Hi, I just found out that I got 25mbp download speed instead of 10, can you help me take a look is there are something wrong of it?" Lol

[PiusPatronus]

Yeah, i am paying for 10mb down/1mb up but the actual speed is 25mb down/1 mb up. Should I give them a call and said that: "Hi, I just found out that I got 25mbp download speed instead of 10, can you help me take a look is there are something wrong of it?" Lol

You know the saying: what they don't know wont hurt them :lol:

[jackie999]

does TSI cable internet offer static or dynamic IP ?

Nope, no static IP with cable....

[Dave98]

where are you in markham? their online tool that checks your postal code for service availability still says it's not available for me. :(

He probably means somewhere other than Markham since I'm fairly certain there is no Markham POI.

and Rogers definitely seems to be taking it's time.

[Rekognize]

You are most likely experiencing this issue die to some issues in your area. See the following thread.

http://www.dslreports.com/forum/r24609849-Slowdown-on-Cable-McNicoll

Now it all makes sense.. backhaul congestion :evil:

[konfusion666]

Yeah, i am paying for 10mb down/1mb up but the actual speed is 25mb down/1 mb up. Should I give them a call and said that: "Hi, I just found out that I got 25mbp download speed instead of 10, can you help me take a look is there are something wrong of it?" Lol

it's 25mbit only for the first 5 to 10 seconds, after that it will slow down to 10mbit.

trust me, i was saying the same thing as you when i first got teksavvy.

[kiasu]

Ok guys..sorry for this late respond...here's my report..

Swicthing from Rogers Cable Internet to Teksavvy Cable Internet

Location: Finch & Midland (Scarborough)

July 9 - Called Rogers in to cancel, then call Teksavvy to setup the activation date for cable Internet. Provided SN and MAC to them. Cancellation date for Rogers will be Aug 9 and activation date for Teksavvy will be Aug 9

July 10 - Received the Order Verification email from Teksavvy and noticed the SN and MAC are incorrect. Called Teksavvy and notified them for correction.

Aug 6 - Called Teksavvy to confirm everything.

Aug 9 - Rogers Internet cancelled. Teksavvy has not been activated yet. Call Teksavvy and was told that activation date change to Aug 10 because Rogers doesnt allow it to be in the same date as termination date.

Aug 10 - No Internet. Called Teksavvy and was told to wait for 24hrs and should be done anytime soon

Aug 11 - No Internet. Called and escalated. Teksavvy CSR found out the incorect SN & MAC were sent to Rogers. Request resubmitted to Rogers.

Aug 12 - No Internet. Called Teksavvy and was told that the turnaround time is 24hrs...so continue to wait

Aug 13 - No Internet. Called Teksavvy and was told that the turnaround time is 24-48hrs...so continue to wait

Aug 14 - No Internet. Can't stand anymore and call Teksavvy to escalate. Was told that they cant call Rogers directly but just the email or ticketing system. Was told that they will escalate through manager asap.

Aug 14 4pm - Finally and magically there's connection at last!

My 2 cents to you...make sure the SN/MAC info is correct. If it's incorrect, remind Teksavvy to update with Rogers too instead of waiting until last minute like my case....

[Bastich]

Why do you think its taking so long to roll out over the GTA? Is rogers handing over access to its lines incrementally so they have a chance for retentions to take a crack at departing customers, or is TS trying not to be too overwhelmed by the flood of Rogers refugees? :p

Probably this.
:cool:

[Reda]

Nope, no static IP with cable....

perfect, I m looking for dynamic IP :D
unfortunately Ottawa isn't covered yet

[jumran]

It is dynamic but will only change once every 6 months or so. Cable IP adress rarely changes.


perfect, I m looking for dynamic IP :D
unfortunately Ottawa isn't covered yet

[Reda]

It is dynamic but will only change once every 6 months or so. Cable IP adress rarely changes.

ok, I thought it s like with Bell just reboot the modem and you get a new IP

[jasonchewy]

Ok guys..sorry for this late respond...here's my report..

Swicthing from Rogers Cable Internet to Teksavvy Cable Internet

Location: Finch & Midland (Scarborough)

July 9 - Called Rogers in to cancel, then call Teksavvy to setup the activation date for cable Internet. Provided SN and MAC to them. Cancellation date for Rogers will be Aug 9 and activation date for Teksavvy will be Aug 9

July 10 - Received the Order Verification email from Teksavvy and noticed the SN and MAC are incorrect. Called Teksavvy and notified them for correction.

Aug 6 - Called Teksavvy to confirm everything.

Aug 9 - Rogers Internet cancelled. Teksavvy has not been activated yet. Call Teksavvy and was told that activation date change to Aug 10 because Rogers doesnt allow it to be in the same date as termination date.

Aug 10 - No Internet. Called Teksavvy and was told to wait for 24hrs and should be done anytime soon

Aug 11 - No Internet. Called and escalated. Teksavvy CSR found out the incorect SN & MAC were sent to Rogers. Request resubmitted to Rogers.

Aug 12 - No Internet. Called Teksavvy and was told that the turnaround time is 24hrs...so continue to wait

Aug 13 - No Internet. Called Teksavvy and was told that the turnaround time is 24-48hrs...so continue to wait

Aug 14 - No Internet. Can't stand anymore and call Teksavvy to escalate. Was told that they cant call Rogers directly but just the email or ticketing system. Was told that they will escalate through manager asap.

Aug 14 4pm - Finally and magically there's connection at last!

My 2 cents to you...make sure the SN/MAC info is correct. If it's incorrect, remind Teksavvy to update with Rogers too instead of waiting until last minute like my case....

Just updating my status with TS and to what you mentioned about SN/MAC.
Yesterday was my internet deliver date, and not surprising, I have no internet. Called in to see what's up, and apparently the people in charge of sending my SN/MAC info to Rogers sent in the wrong MAC with one letter off ("8" for a "B"). The CS resent the right MAC to Rogers, and I "should" get internet today. But I have a feeling I won't get it. Shall see when I get home. So making sure your SN/MAC is correct with TS is only part of the battle. :mad:

[rnakra]

Hey guys

does anyone know when are they going to implement the tracking for cable in toronto?

[djhustla]

Just a heads up to anyone in Cambridge, ON. "Cable is planned to be installed in cambridge by August to October." Per a Teksavvy email I received today.

[CONTROL ONE]

Any advantage of getting the 1Mbit up vs. the 512 upload rate?

36.95 vs. 42.95.

[Jon Lai]

Conspiracy theory - Rogers is making it hard on TekSavvy customers switching to them so they end up thinking Rogers is the better company to deal with.

Anyone with me?

[jackie999]

I agree Jon Lai

Conspiracy theory 2 ...
I was fine with bell DSL and I switched to TSI DSL and was still okay. When I switched to TSI with dry loop the connection became problematic. It works (and TSI support are very helpful) but I'd bet dollars to donuts bell moves me around to make room for their "own" customers... a TSI ticket fixes me back up.

[canadiankorean]

Just updating my status with TS and to what you mentioned about SN/MAC.
Yesterday was my internet deliver date, and not surprising, I have no internet. Called in to see what's up, and apparently the people in charge of sending my SN/MAC info to Rogers sent in the wrong MAC with one letter off ("8" for a "B"). The CS resent the right MAC to Rogers, and I "should" get internet today. But I have a feeling I won't get it. Shall see when I get home. So making sure your SN/MAC is correct with TS is only part of the battle. :mad:

Is this with your own hardware or the one provided by Teksavvy?

[jasonchewy]

Is this with your own hardware or the one provided by Teksavvy?

heh, my posts are all spread out in this thread, guess once I get my internet up and running I'll make a complete report post.

The modem is my own, bought from FS. My internet is cut from Rogers, if I try to go online now, I can see I get forwarded to some page from Rogers basically saying they don't recognize my SN and MAC. (the page doesn't work, I just see from the source code it lists my modem's SN and MAC, and it tries to forward to some page that activates it.)
So really right now, I just need Rogers to re-recognize my modem and that I'm with TS now.

[Rekognize]

Conspiracy theory - Rogers is making it hard on TekSavvy customers switching to them so they end up thinking Rogers is the better company to deal with.

Anyone with me?

I agree

http://i.imgur.com/qC6Qf.jpg

[mark_in_2k]

Any advantage of getting the 1Mbit up vs. the 512 upload rate?

36.95 vs. 42.95.Is twice the upload worth the extra $6 to you? Do you upload a lot to Youtube?

[althoma1]

Is twice the upload worth the extra $6 to you? Do you upload a lot to Youtube?

I'm also planning to switch to Teksavvy cable in December once my Acanac contract runs out. Acanac has been great for the price I'm paying now, but since I use VOIP and have no land line I also have to pay the dryloop fee. Acanac at regular price + the dryloop fee will actually be more than the $37 package from Teksavvy, but the download speed will be much faster. I'm just wondering if the 1MB upload would be better than the 512mb for VIOP...I'm thinking 512mb should be fine.

Hopefully by December I'll also be able to find a cheap cable modem that will work well with Teksavvy...and I can also dream that there will be a way around the activation fee by then, but I'm not holding my breath. I'm just glad there's a cable option with reasonable download limits - 200GB I can work with as my useage on high months is around 150GB...under 100GB like Rogers has wouldn't work well at all.

[jasonchewy]

Alright. So at last, I have internet.
To summarize, I was Rogers Cable Internet with my own modem.
Called Rogers to cancel, needs 30 days advance notice.
Called TS to sign up, schedule the activation date to be the day after the internet cut off date. (in case of overlapping problem)
Needed to pay First month 36.95 and Activation fee 44.95 at the time of ordering.
First ordered, they told me I needed a technician to come, also after paying them I got no invoice so I called them.
Found out there was miscommunications in TS in thinking I needed to buy a modem, got that resolved along with now no need for technician to come. Also my e-mail address was wrong at their end, so got that fixed.
When I ordered, I also double checked with them that they got the correct SN and MAC address of my modem.

30 days later, Rogers cut my internet right on time.
On the following day I have my TS internet scheduled to activate.
No internet, called, and found they sent in the wrong MAC to Rogers, so they have to resend it.
Now I have internet.

From the whole exp, one thing I don't like about TS, is that they don't call you when something goes wrong. You have to realize that something is wrong and call them yourself.
Other than that, everything was as "expected". I had expected there will be some hiccups on the activation of TS internet (pretty much with many non-major company's internet, I'd give them a good week buffer zone just in case). Seeing that they got the problem fixed for the next day, I'm satisfied. I was thinking I wouldn't get the internet today.

Good luck to the rest of you who are looking to switch, just hope my report will help you.

[jackie999]

From the whole exp, one thing I don't like about TS, is that they don't call you when something goes wrong. You have to realize that something is wrong and call them yourself.....

I'm not sure how TSI would know there was a problem? Wouldn't they assume, if they don't hear from the customer, that all went well?

[jasonchewy]

I'm not sure how TSI would know there was a problem? Wouldn't they assume, if they don't hear from the customer, that all went well?

Not really...the two times I called in, they looked at my account's notes, and read out the problem left there by the technicians that were dealing with my account.
First time, they left a note saying something like "Customer needs to buy modem"
Second time, think it was something with MAC address incorrect.
That and the incorrect e-mail should have bounced back at them, but they don't try to call me to tell me the e-mail bounced back.

[Eldorado]

Any advantage of getting the 1Mbit up vs. the 512 upload rate?

36.95 vs. 42.95.

Umm.. twice as fast upload?

If that matters to you

[Alexo]

When will TS cable be available in Richmond Hill?

[ondogkevin]

when will ts cable be available in richmond hill?


+1

[gotridet]

Guys,

Is it better to buy or rent the modem from teksavvy? im about to call and cancel from robbers

So far, the only bad thing I read about in this thread is it's hard to sync up between the termination date and activation date

Edit: I dont think you can rent can you?
I've been on hold with TS for about 20 min lol

f'n hell, my mom put us on a damn 1yr contract with rogers for 20%... g*d dammit

[ASharp]

Is it better to buy or rent the modem from teksavvy?

There is no renting option.

[jackie999]

...
I've been on hold with TS for about 20 min lol...

Business must be booming at TSI headquarters...the phones are so busy I usually just post in the direct forums (http://www.dslreports.com/forum/teksavdirect) and wait for support to respond....I hate waiting on the phone...

[yao416]

Really want the cable Internet but I spent almost $120 on the modem. Fml

[lithiumli]

why did you spend so much? If you get it from TS it's only 79 i think



Really want the cable Internet but I spent almost $120 on the modem. Fml

[yao416]

why did you spend so much? If you get it from TS it's only 79 i think

The said modem was for the dsl and if I want the cable I'd have to get another modem

[jackie999]

$120 for a DSL modem? I spent under $20 on this TD link 8816 and it's working just fine...
What do you get for $120? Does it make coffee?

[Harry190]

saw this on the DSLReports forums:

Facebook Update from Teksavvy: TeKSavvy Cable is coming to Mississauga and Richmond Hill should be up by end of month...

Credit goes to DavidJames4. I couldn't find that specific post on facebook but hey, good news is good news.

[Longobongo]

saw this on the DSLReports forums:

Facebook Update from Teksavvy: TeKSavvy Cable is coming to Mississauga and Richmond Hill should be up by end of month...

Credit goes to DavidJames4. I couldn't find that specific post on facebook but hey, good news is good news.

Lets hope this stays true, they did promised early aug, then mid aug, now end of the month.

[Vizla78]

although u indicated the price would be comparable to Rogers, the one thing you didn't mention which is the deal breker for many is the
throttling and capping...duh



How is this cheap when they charge these fees?

You need to add the above fees to the cost of the internet and then divide by the number of months you plan on keeping their service for the true rate.

$36.95 x 12 = $443.40
Add $44.95 for the above fee, and then $65 and you got $109.95 in fees

So $553.35 for the 1 year price works out to $46.11 a month. Rogers pricing is $46.99 makes this to be a COLD deal. Add the fact that you can get L&R discounts and now you got better pricing then these guys.

My suggestion: Call L&R at Rogers and get a discount on your Internet. I been paying $32 a month for Extreme Internet for YEARS.

[hightech]

although u indicated the price would be comparable to Rogers, the one thing you didn't mention which is the deal breker for many is the
throttling and capping...duh

Yes there is a 60 gig cap for the express internet, but there is no throttling issues for me. I can download at 1.2MB/sec for torrents.

[booboi]

Alright. So at last, I have internet.
To summarize, I was Rogers Cable Internet with my own modem.
Called Rogers to cancel, needs 30 days advance notice.
Called TS to sign up, schedule the activation date to be the day after the internet cut off date. (in case of overlapping problem)
Needed to pay First month 36.95 and Activation fee 44.95 at the time of ordering.
First ordered, they told me I needed a technician to come, also after paying them I got no invoice so I called them.
Found out there was miscommunications in TS in thinking I needed to buy a modem, got that resolved along with now no need for technician to come. Also my e-mail address was wrong at their end, so got that fixed.
When I ordered, I also double checked with them that they got the correct SN and MAC address of my modem.

30 days later, Rogers cut my internet right on time.
On the following day I have my TS internet scheduled to activate.
No internet, called, and found they sent in the wrong MAC to Rogers, so they have to resend it.
Now I have internet.

From the whole exp, one thing I don't like about TS, is that they don't call you when something goes wrong. You have to realize that something is wrong and call them yourself.
Other than that, everything was as "expected". I had expected there will be some hiccups on the activation of TS internet (pretty much with many non-major company's internet, I'd give them a good week buffer zone just in case). Seeing that they got the problem fixed for the next day, I'm satisfied. I was thinking I wouldn't get the internet today.

Good luck to the rest of you who are looking to switch, just hope my report will help you.

Similar situation happened to me. I got everything all resolved right now. Long story short . . . For those who are cutting their internet, just make sure you give TS at least 2-3 weeks to set up your cable internet before officially cutting your internet. There will be some overlap, but at least you will have internet during those times.

[Dr. Steve Brule]

I'm getting miffed... have been calling every 2 weeks or so inquiring about when cable will be up in London, and they've continually said "by the end of the summer". I've got at least 5 households ready to switch and have already bought a couple of cable modems. I call this past week and now it's "September or October".

Not to mention that it's Teksavvy DSL I am itchy to get away from... slow here and iffy with the weather, and they won't send a ticket to Bell unless I can prove the problem is outside the house. I guess disconnecting everything but 1 line direct to the dsl modem wasn't proof enough. Surprised at teksavvy given the great reputation.

[Dash]

Alright. So at last, I have internet.
To summarize, I was Rogers Cable Internet with my own modem.
Called Rogers to cancel, needs 30 days advance notice.
Called TS to sign up, schedule the activation date to be the day after the internet cut off date. (in case of overlapping problem)
Needed to pay First month 36.95 and Activation fee 44.95 at the time of ordering.
First ordered, they told me I needed a technician to come, also after paying them I got no invoice so I called them.
Found out there was miscommunications in TS in thinking I needed to buy a modem, got that resolved along with now no need for technician to come. Also my e-mail address was wrong at their end, so got that fixed.
When I ordered, I also double checked with them that they got the correct SN and MAC address of my modem.

30 days later, Rogers cut my internet right on time.
On the following day I have my TS internet scheduled to activate.
No internet, called, and found they sent in the wrong MAC to Rogers, so they have to resend it.
Now I have internet.

From the whole exp, one thing I don't like about TS, is that they don't call you when something goes wrong. You have to realize that something is wrong and call them yourself.
Other than that, everything was as "expected". I had expected there will be some hiccups on the activation of TS internet (pretty much with many non-major company's internet, I'd give them a good week buffer zone just in case). Seeing that they got the problem fixed for the next day, I'm satisfied. I was thinking I wouldn't get the internet today.

Good luck to the rest of you who are looking to switch, just hope my report will help you.

They also got the mac address wrong when I ordered, but called me back 2 days later when Rogers told them it wasn't valid, to correct it.

[Fire]

Yes there is a 60 gig cap for the express internet, but there is no throttling issues for me. I can download at 1.2MB/sec for torrents.

May not good for Rogers but it's good for Cogeco users.

[canadiankorean]

I moved from my apartment and got Teksavvy.

I called in 30days before to cancel Rogers.
Called up Teksavvy 2 weeks before to set up appointment.

The Rogers rep came right on time.
He cleaned up the cable mess, checked all my TV connections (he was there to set up cable tv also), and he was friendly.

I hooked up the cable modem (I bought it from TekSavvy) and I got the Rogers loading screen. Rogers technician says he has to close the work order for it to work. I waited 30mins and still not working. I called TekSavvy tech support and was put on hold for 20mins. Hung up because I had to go dinner.
But the Rogers rep closed the work order later that evening (9pm) and I checked at 10pm and the internet was working.

I didn't check the speed yet but it seems all good.

So my installation went smoothly with no hiccups.

[konfusion666]

I've noticed that web browsing speed with TSI has been much less snappy recently (past 1-2 weeks) compared to when I initially got TSI Cable (June 1). Anyone else notice the same thing?

I'm guessing it's due to oversubscribing... :mad:

[dk]

Same thing for me.... TSI cable setup 2 weeks ago.
Rogers tech guy came, installed. inet working in 2, 3 hours.

Speeds were FAST... however, i've been noticing that the speeds crawl around 9-10PM. guess too many subscribers

[BB88]

I am with Rogers and bought the Scientific Atlanta modem at the futureshop deals 2 years back. Will this work with Teksavvy cable?

[kiasu]

I am with Rogers and bought the Scientific Atlanta modem at the futureshop deals 2 years back. Will this work with Teksavvy cable?

Yes as long as it's listed in their website:

Scientific Atlanta
DPC2100R2
Factory ID: 02
HW Rev 2.1

or

•List of Approved Modems
◦Joohong - SL-2810 - 29.2
◦Toshiba - PCX2600 - 19.0.0
◦Toshiba - PCX2600 - 19.0.1
◦Motorola - SB5100 - 3
◦Motorola - SB5101 - 1
◦Motorola - SB5101N - 1
◦Motorola - SB5120 - 4
◦SA - DPC2100 - 1.1
◦SA - DPC2100r2 - 2.1
◦SA - DPC2325 - 1
◦SA - DPX2100 - 1.1
◦SMC - SMC8004-BCM - 1.A
◦SMC - SMC8013WG-RCR - 1C
◦SMC - SMC8013WG-RMR - 1C
◦SMC - SMC8014WG-RMR - 1.B
◦SMC - SMC8014WG-SI - 1.A
◦SMC - SMCD3GN - 1.A
◦Terayon - ECM715 - 3
◦Terayon - ECM715 - 7/3.2
◦Terayon - ECM715 - 7/3.3
◦Terayon - TJ715x - 10
◦Terayon - TJ715xHP - 14
◦Thomson - DCM325 - 1.7
◦Thomson - DCM425 - 4

[jumran]

I am with Rogers and bought the Scientific Atlanta modem at the futureshop deals 2 years back. Will this work with Teksavvy cable?

Yes it should.

[chinesedevil]

I've noticed that web browsing speed with TSI has been much less snappy recently (past 1-2 weeks) compared to when I initially got TSI Cable (June 1). Anyone else notice the same thing?

I'm guessing it's due to oversubscribing... :mad:

just hope what happend on the McNicoll link doesn't happen in your area...they completely oversaturated the link in mcnicoll and its been congested to the point where its under 200kbps at night for the past few weeks.

[konfusion666]

just hope what happend on the McNicoll link doesn't happen in your area...they completely oversaturated the link in mcnicoll and its been congested to the point where its under 200kbps at night for the past few weeks.

We need to tell ppl to stop switching to TekSavvy and stick to FIBE!

In the interests of our OWN speeds! lol

[whatsinaname]

I tried getting Teksavvy in March but they checked and told me my street was purchased by Rogers so I couldn't get their DSL. Now that they offer cable, would it be possible for me to purchase Teksavvy since, as stated in this thread, they are Rogers resellers?

Sorry if it has been asked, but I can't go through 50 pages.

[opilion]

Anyone heard when they are going live in Burlington/Oakville with Cogeco?

[jackie999]

I tried getting Teksavvy in March but they checked and told me my street was purchased by Rogers so I couldn't get their DSL. Now that they offer cable, would it be possible for me to purchase Teksavvy since, as stated in this thread, they are Rogers resellers?

Sorry if it has been asked, but I can't go through 50 pages.

There is a application on their website that enables you to input your postal code to determine availability
http://teksavvy.com/en/checkontariocable.asp

[BobyYoo]

Yes as long as it's listed in their website:

Scientific Atlanta
DPC2100R2
Factory ID: 02
HW Rev 2.1

or

•List of Approved Modems
◦Joohong - SL-2810 - 29.2
◦Toshiba - PCX2600 - 19.0.0
◦Toshiba - PCX2600 - 19.0.1
◦Motorola - SB5100 - 3
◦Motorola - SB5101 - 1
◦Motorola - SB5101N - 1
◦Motorola - SB5120 - 4
◦SA - DPC2100 - 1.1
◦SA - DPC2100r2 - 2.1
◦SA - DPC2325 - 1
◦SA - DPX2100 - 1.1
◦SMC - SMC8004-BCM - 1.A
◦SMC - SMC8013WG-RCR - 1C
◦SMC - SMC8013WG-RMR - 1C
◦SMC - SMC8014WG-RMR - 1.B
◦SMC - SMC8014WG-SI - 1.A
◦SMC - SMCD3GN - 1.A
◦Terayon - ECM715 - 3
◦Terayon - ECM715 - 7/3.2
◦Terayon - ECM715 - 7/3.3
◦Terayon - TJ715x - 10
◦Terayon - TJ715xHP - 14
◦Thomson - DCM325 - 1.7
◦Thomson - DCM425 - 4

how come the list of approved modem is different in QC

i'm planning to buy the ◦Motorola - SB5100 but it is not on the list for QC

I was wondering if it would still work, i'm planning to buy the basic cable service 2.5mbps

[_RFDealt_]

I ended up just going for DSL. Can't wait any longer. School in a week.

[vlado416]

I ordered teksavvy cable but with the limit of 200GB. However when I cancelled Bell, they told me I was using 550GB and were not keen to keep me . So how do I control these numbers on teksavvy? Should I just choose unlimited for 15$ more ?

[whatsinaname]

There is a application on their website that enables you to input your postal code to determine availability
http://teksavvy.com/en/checkontariocable.asp

I live in Woodbridge and Teksavvy haven't setup here yet so it says it's unavailable. On the website it says Sep to Oct. I guess I'd have to wait and see.

[canadiankorean]

I ordered teksavvy cable but with the limit of 200GB. However when I cancelled Bell, they told me I was using 550GB and were not keen to keep me . So how do I control these numbers on teksavvy? Should I just choose unlimited for 15$ more ?

Along the same lines, is there a way to monitor usage numbers?

I'm getting the full speeds of 1200kb/s downloading from newsgroups.
I will have downloaded 56gb in 12hours

The hard part now is finding things to download.

[Gophermofur]

Along the same lines, is there a way to monitor usage numbers?

I'm getting the full speeds of 1200kb/s downloading from newsgroups.
I will have downloaded 56gb in 12hours

The hard part now is finding things to download.

Depends on how you have your network setup. If you download from multiple computers, then you'd probably want to track usage on the router as that is the single point of entry for your entire network. Usually that just means you have to install firmware on the router that supports bandwidth monitoring (dd-wrt, Tomato, etc). It's a worth while investment if you have a router that is capable of being flashed + are willing to read instructions on how to set it up.

The other option is to install software on whatever PC you are doing most of your downloading from and have it stay on the whole time. It will monitor all traffic and keep logs. A quick search on google: http://lifehacker.com/244649/download-of-the-day-freemeter-bandwidth-monitor--windows (no idea how good it is, but that's the kind of thing you'd be looking for).

[canadiankorean]

Depends on how you have your network setup. If you download from multiple computers, then you'd probably want to track usage on the router as that is the single point of entry for your entire network. Usually that just means you have to install firmware on the router that supports bandwidth monitoring (dd-wrt, Tomato, etc). It's a worth while investment if you have a router that is capable of being flashed + are willing to read instructions on how to set it up.

The other option is to install software on whatever PC you are doing most of your downloading from and have it stay on the whole time. It will monitor all traffic and keep logs. A quick search on google: http://lifehacker.com/244649/download-of-the-day-freemeter-bandwidth-monitor--windows (no idea how good it is, but that's the kind of thing you'd be looking for).

Thanks! I have the unlimited plan but just wanted to know how much I download each month.
I guess I'll just have to max out my downloads each day.

[Mendes]

Im on their Scarlet Phub (dundas/427 area) and its pretty much identical to my prior rogers service.

Their "installation" was less then stellar seeing as though it didnt happen. Scheduled an installation as part of their sign up. When no one showed, i called them and they told me just to plug it in which worked immediately and I woulda done in the first place if they told me they werent sending anyone.

But service has been consistent and good so far. Going on about 6 days

[tjumpfuzzy]

Thanks! I have the unlimited plan but just wanted to know how much I download each month.
I guess I'll just have to max out my downloads each day.

if you have teksavvy there is a web tool on their website that tracks your usage for the month. just have to put in your user id xxxxxx@teksavvy.com

[Buggy166]

if you wanna track your useage locally use DUMeter.

Any clues as to when tek will roll out 10mb lines for their DSL? they kept saying they're upgrading it a while back but nothing yet

[Fire]

Anyone heard when they are going live in Burlington/Oakville with Cogeco?


No, dude, Cogeco is the worst provider and they don't care...

[canadiankorean]

if you have teksavvy there is a web tool on their website that tracks your usage for the month. just have to put in your user id xxxxxx@teksavvy.com

Where do I get my userid?

[JBlue]

I was told by TekSavvy..since their service is wholesale from Rogers that bandwidth management is in effect to what Rogers implements. Unlike DSL where we can MLPPP.. cable they can not. Anyone w/ cable comment on the DL speeds on torrents at various times of teh day?

[skygolf]

I was told by TekSavvy..since their service is wholesale from Rogers that bandwidth management is in effect to what Rogers implements. Unlike DSL where we can MLPPP.. cable they can not. Anyone w/ cable comment on the DL speeds on torrents at various times of teh day?

Web tools only work for DSL or Cable in QC.

No tools for Cable in Ont yet. I called Tech Support already

[Gophermofur]

Where do I get my userid?

Usually the first email address that you created with Teksavvy, or the one linked to your account. If you currently have DSL, it would also be the same as the "user" field in your DSL connection settings.

[chinesedevil]

Where do I get my userid?

try your firstname.lastname@teksavvy.com
Tracking only works on TekSavvy DSL at the moment I believe. Cable tracking is only up in quebec.

[weedb0y]

Any updates for Mississauga? It's end of August already and they were suppose to be here by July-Early Aug according to their rep.

The new Acanac?

[JBlue]

Web tools only work for DSL or Cable in QC.

No tools for Cable in Ont yet. I called Tech Support already

That's the deciding factor!

[konfusion666]

I ordered teksavvy cable but with the limit of 200GB. However when I cancelled Bell, they told me I was using 550GB and were not keen to keep me . So how do I control these numbers on teksavvy? Should I just choose unlimited for 15$ more ?

LOL, do you even need to ask? If you're using 550GB per month why wouldn't you go with TSI's unlimited??!



Along the same lines, is there a way to monitor usage numbers?

I'm getting the full speeds of 1200kb/s downloading from newsgroups.
I will have downloaded 56gb in 12hours

The hard part now is finding things to download.

No way to monitor usage from TSI. I doubt they'll ever implement it. They seem to be more interested in adding customers (increasing revenue) than increasing the level of service for current customers (which increases costs).

If you download 56GB per day on a regular basis, once again, you shouldn't need people on a forum to tell you to just go with Unlimited.

[JJ23]

Can any games comment on TSI DSL > Cable ping difference?

Thanks!

[gcg]

http://www.dslreports.com/im/91437398/39269.png

just got express cable, test done under a crappy wireless connection (cheap wireless adapter located far from the router)

[BoChao]

I've been getting the same speeds as well recently. Last night I did a test and got 0708 kbps spoke to Tech Support and they are investigating into it.


http://www.dslreports.com/im/91437398/39269.png

just got express cable, test done under a crappy wireless connection (cheap wireless adapter located far from the router)

[chinesedevil]

I've been getting the same speeds as well recently. Last night I did a test and got 0708 kbps spoke to Tech Support and they are investigating into it.

Are you on the McNicoll hub? it got over saturated for a few weeks now, the fix is supposed to be up this week.

[Jimboski]

Any updates for Mississauga? It's end of August already and they were suppose to be here by July-Early Aug according to their rep.

The new Acanac?

Not yet!

It's only the 25th as August has 31 days In the month!

Maybe service will be available within the next 6 days? Iunno, Lol.

Anyways, Can't wait till they have service In Markham as I wan't to switch from robbers to teksavvy!

[jchrist]

Rogers throttles upstream p2p traffic 24 hours a day to 10 KB/s, but the measure has yet to be universally implemented, i.e. only certain areas are throttled. Downstream has always been untouched for as long as I can remember. Although I have a Rogers connection myself (Express, unthrottled upstream/downstream, measly cap, overpriced; waiting for Teksavvy to light up the POI in our area), this information is also based on what I've read over at dslreports with regard to other users' experiences on the matter.

In all likelihood, Teksavvy will mirror Rogers' throttling measure as outlined above if you happen to be in an area where said measure already is in effect.


I was told by TekSavvy..since their service is wholesale from Rogers that bandwidth management is in effect to what Rogers implements. Unlike DSL where we can MLPPP.. cable they can not. Anyone w/ cable comment on the DL speeds on torrents at various times of teh day?

[cdwalkman]

Rogers throttles upstream p2p traffic 24 hours a day to 10 KB/s, but the measure has yet to be universally implemented, i.e. only certain areas are throttled. Downstream has always been untouched for as long as I can remember. Although I have a Rogers connection myself (Express, unthrottled upstream/downstream, measly cap, overpriced; waiting for Teksavvy to light up the POI in our area), this information is also based on what I've read over at dslreports with regard to other users' experiences on the matter.

In all likelihood, Teksavvy will mirror Rogers' throttling measure as outlined above if you happen to be in an area where said measure already is in effect.

I just switched to Rogers recently and do not notice any throttling whatsoever! It's a mystery to me why this is the case, but it's sweet, I'm getting over 1,000 kbps on some torrents! I also haven't seen evidence of upstream throttling, but wouldn't really care if they did that. Either way, my service is about one million times better than it was with Bell for what it's worth.

[sillysimms]

When I was with Rogers I was throttled all the time. I used to get 30 kb/s download on well seeded torrents. I switched to TS DSL earlier this year and although it is throttled (by Bell) between 4 p.m. to 2 a.m., as soon as 2 a.m. hits, speeds massively increase almost immediately to 500 kb/s.

Regarding TS Cable, from what I originally read on DSL reports, according to TS, they were not being throttled by Rogers. There have been some recent reports that some users may be experiencing throttling on TS Cable, but it isn't clear whether they are experiencing throttling or just congestion.

[konfusion666]

Probably congestion. My ping times for my usual game servers + web site browsing performance has gone down noticeably in the past 3 weeks.

edit: should have said "ping times... gone up.... web site performance... gone down" ;)

[maritrunks]

can you use more than 1 cable modem in a household? If yes, that would solve my wifi problems

[JJ23]

Probably congestion. My ping times for my usual game servers + web site browsing performance has gone down noticeably in the past 3 weeks.

edit: should have said "ping times... gone up.... web site performance... gone down" ;)

Thanks for that. (i'm the one who asked about ping times and gaming).

I kind of heard wind about 10 pages ago that pings were iffy, and am glad you confirmed it. I had actually switched from Rogers to TSI DSL for this reason, and DSLs been great (30-50 pings vs in the 100s with Rogers Cable).

[konfusion666]

Thanks for that. (i'm the one who asked about ping times and gaming).

I kind of heard wind about 10 pages ago that pings were iffy, and am glad you confirmed it. I had actually switched from Rogers to TSI DSL for this reason, and DSLs been great (30-50 pings vs in the 100s with Rogers Cable).

Oh, I don't mean my pings are THAT bad (like 100).

More like, I got 25-40 on my favourite servers when i started TSI Cable in June
Now my fave servers are giving me 40-50. Haven't seen 20's in a while.

So... it's a pretty minor diff. I would say it's still better (across the board) than my old Rogers cable connection in Mississauga. And you can't beat the 200GB cap.

I just hope that TSI will use some of the revenue from all their new customers to increase capacity/infrastructure and restore my pings back to 25 ;)

[ARK]

Just finished talking to a csr and not really a good news for Mississauga residents, due to some technical problems, they have delayed cable internet until October or maybe November.

[kc765]

Just got my Cable Internet changed this week. Seems it's exactly the same speed i had with Rogers ^^

[vlado416]

LOL, do you even need to ask? If you're using 550GB per month why wouldn't you go with TSI's unlimited??!


Can I change it before the install ?
My installation is coming on september 16
But I do plan on curbing some of my usage, I now just download all the tv programs ,mainly hd so I may become more selective as I have downloaded a lot . Also I will stop using torrent as now all the files are hosted on sharing sites like megaupload so thee is no upload

[kc765]

Can I change it before the install ?
My installation is coming on september 16
But I do plan on curbing some of my usage, I now just download all the tv programs ,mainly hd so I may become more selective as I have downloaded a lot . Also I will stop using torrent as now all the files are hosted on sharing sites like megaupload so thee is no upload

Im sure there's a small free to change it, so it shouldn't really be a problem. If their cool, maybe they will wave the fee if you tell them your "upgrading" to a higher end package.

[FlashEngineer]

Is it better to get the cable teksavvy or DSL?

[mrG]

Is it better to get the cable teksavvy or DSL?

Depends on what you want. DSL gives more business features like static IPs, MLPP (multiple line bonding), subnets, and reversable IPs. However, cable will be faster (~10mbit vs ~5mbit). Typical consumers will usually choose cable.

[Longobongo]

Just finished talking to a csr and not really a good news for Mississauga residents, due to some technical problems, they have delayed cable internet until October or maybe November.

Dn that's terrible news. Was hoping to switch this month.

[FlashEngineer]

The moving fee is putting me off for joining. I will move for sure in the next year, and $65 is a lot.

Also not sure if I can find a modem somewhere else or buy from Rogers? Are the TS modems new or used, I don't want used crap lol

[Trifid]

Dn that's terrible news. Was hoping to switch this month.

+1, I've been waiting for Brampton as well :cry:

[kc765]

The moving fee is putting me off for joining. I will move for sure in the next year, and $65 is a lot.

Also not sure if I can find a modem somewhere else or buy from Rogers? Are the TS modems new or used, I don't want used crap lol

The moving fee is a little rediculous, but for buying the modem i bought mine off ebay for about $37 with shipping. Im sure you can get it cheaper though since i didn't care to wait and went for the "buy now" option.

[Bastich]

Just finished talking to a csr and not really a good news for Mississauga residents, due to some technical problems, they have delayed cable internet until October or maybe November.

Does this mean Ottawa will get it sooner?
:cool:

[harry420]

The moving fee is a little rediculous, but for buying the modem i bought mine off ebay for about $37 with shipping. Im sure you can get it cheaper though since i didn't care to wait and went for the "buy now" option.

Which modem did you buy?

[opilion]

Is it better to get the cable teksavvy or DSL?

If you are considering switching to VOIP for phone, then with cable you wouldn't need to pay a monthly fee for a dry loop in addition to your internet service like you would with DSL.

[WolfByte]

Just finished talking to a csr and not really a good news for Mississauga residents, due to some technical problems, they have delayed cable internet until October or maybe November.

That would be very bad news indeed. They had told me the same thing last month but on August 20th, they posted on their facebook page that cable should be up for Mississauga by the end of the month which got my hopes up.

[nookuwn]

:( looks like same for Brampton. We got to new home for almost two months now without internet. We've been waiting for Teksavvy.... Now the time frame for Brampton availability is October to November? As reported on earlier post. :mad: that's 3 MONTHS! time frame.

Anyone have a suggestion temporary internet provider? I thought of Rogers Grab and Go kit, but hesitant about dealing with them.
I found this guy http://www.leopardnetworks.com/, strikingly similar to Teksavvy. One of it's link goes to Teksavvy page. Same story for with this provider, still expanding just like Teksavvy.


That would be very bad news indeed. They had told me the same thing last month but on August 20th, they posted on their facebook page that cable should be up for Mississauga by the end of the month which got my hopes up.

[yao416]

So it's September, anything in markham ?

[julian22]

So it's September, anything in markham ?

Waiting for Markham too...any updates?

[sillysimms]

:( looks like same for Brampton. We got to new home for almost two months now without internet. We've been waiting for Teksavvy.... Now the time frame for Brampton availability is October to November? As reported on earlier post. :mad: that's 3 MONTHS! time frame.

Anyone have a suggestion temporary internet provider? I thought of Rogers Grab and Go kit, but hesitant about dealing with them.
I found this guy http://www.leopardnetworks.com/, strikingly similar to Teksavvy. One of it's link goes to Teksavvy page. Same story for with this provider, still expanding just like Teksavvy.

Seems to be a TekSavvy reseller, so they would only have the services at the same time TS does (since they are providing TS services as a reseller).

[opilion]

Seems to be a TekSavvy reseller, so they would only have the services at the same time TS does (since they are providing TS services as a reseller).

Why would Teksavvy, who is already reselling Bell and Rogers service have resellers of their own? What could they possibly gain from this arrangement? I know several years back, they operated under two or three different names (ontariodsl.ca), but it seems in recent years they have collapsed all of these and spent a fair amount of effort marketing the Teksavvy name and reputation. Why confuse the market and divide their loyal following?

[sillysimms]

Why would Teksavvy, who is already reselling Bell and Rogers service have resellers of their own? What could they possibly gain from this arrangement? I know several years back, they operated under two or three different names (ontariodsl.ca), but it seems in recent years they have collapsed all of these and spent a fair amount of effort marketing the Teksavvy name and reputation. Why confuse the market and divide their loyal following?

I don't personally know anything about their reselling arrangements, so I'm not sure what they gain from it but I remember reading a couple posts on DSL reports about people posting they had decided to become TS resellers. When I went to buy my modem at Infonec, the guy there actually mentioned to me he had recently become a TS reseller. They have this form on their site to fill out for reselling, but I don't know what the arrangements/requirements are for resellers:

http://www.teksavvy.com/en/wholesale.asp

[Krakilin0405]

So it's September, anything in markham ?


Waiting for Markham too...any updates?

... I hoping it happens before the end of the year...

[yao416]

... I hoping it happens before the end of the year...

was told by September or October

[nookuwn]

Is there a discount for switching from Teksavvy DSL to Teksavvy Cable?

[doltbuster]

Is there a discount for switching from Teksavvy DSL to Teksavvy Cable?

If you've haven't already, you can join a group and get a $2/month discount. I was hoping they would waive the activation fee, but apparently they couldn't.

[sixteen12]

Does this mean Ottawa will get it sooner?
:cool:

I certainly hope so. I have rogers in the mean time but man I can't wait for unlimited internet for not a million dollars a minute.

[yourmemory]

I hate Rogers, but I'm afraid the deal they offer for a new activation is still better in the long run.

- first 3 months free
- no activation fee
- modem rental option

Tell me why I should go with Tekksavy if I don't go over 60gb/month.

[harryoh52]

it's not THAT much of a difference if you are satisfied with the 60gb cap. also its probably even cheaper if you have a bundle kinda thing (home phone, tv, internet) with rogers...

[opilion]

If you've haven't already, you can join a group and get a $2/month discount. I was hoping they would waive the activation fee, but apparently they couldn't.

How does one 'join a group' to get $2/month discount?

[techfox]

I hate Rogers, but I'm afraid the deal they offer for a new activation is still better in the long run.

- first 3 months free
- no activation fee
- modem rental option

Tell me why I should go with Tekksavy if I don't go over 60gb/month.

If you get 3 months off and don't go over 60GB, you'll have to wait 16 months before Teksavvy is cheaper than Rogers.

Rogers = $449.91 + Tax
$49.99 x 9 mos = $449.91 (Including $3 modem rental)

Teksavvy = $589.35 + Tax
$36.95 x 12 mos = $479.40
Activation + Modem + Shipping = $109.95

You might be able to get the Modem + Activation for $30-$40 cheaper if you buy from RFD BST or Craigslist.

[techfox]

How does one 'join a group' to get $2/month discount?

You need to email accounts@teksavvy.com telling them you wish to join a particular group. Include the group name, the group creator and how you know this person.

I'm no longer a Teksavvy customer, but I'm sure someone from RFD can PM you a group info.

[wubba]

Bring your own modem and cut the start up cost

What I don't understand is why they charge and activation fee for Cable but not for DSL service.
Activation Fees are STUPID - it is just like paying a cover charge to go shopping in a store.
There should be no activation fee!

[Jimboski]

Gaaaah, No server In Markham still? :<.

I'm hating Robbers more and more!

[Taft]

I hate Rogers, but I'm afraid the deal they offer for a new activation is still better in the long run.

- first 3 months free
- no activation fee
- modem rental option

Tell me why I should go with Tekksavy if I don't go over 60gb/month.

Hating Rogers is all the reason I need (and so should you :) I know the price is in the same ballpark, but I am not supporting that scum.


Why would Teksavvy, who is already reselling Bell and Rogers service have resellers of their own? What could they possibly gain from this arrangement? ... Why confuse the market and divide their loyal following?

Resellers can bring in new customers who might not otherwise know who Teksavvy is or even know you can get an ISP that is not Rogers or Bell.

[doltbuster]

How does one 'join a group' to get $2/month discount?

Here's the thread where most people formed their group.
http://forums.redflagdeals.com/teksavvy-group-plan-27-99-premium-plz-find-4-ppl-group-526728/75/

It's a bit inactive now but i'm sure there are lurkers out there looking for a group as well.

[sillysimms]

Here's the thread where most people formed their group.
http://forums.redflagdeals.com/teksavvy-group-plan-27-99-premium-plz-find-4-ppl-group-526728/75/

It's a bit inactive now but i'm sure there are lurkers out there looking for a group as well.

You can't form new groups anymore. TS stopped them because of abuse. The only option is to join an existing group as techfox mentioned - if someone has one and will let you join.

[nookuwn]

If you've haven't already, you can join a group and get a $2/month discount. I was hoping they would waive the activation fee, but apparently they couldn't.

Dang, was hoping for activation fee discount. I need internet now but I can't think of a good temporary provider to avoid double activation fee within a couple of months. What is this $2/month discount?

edit: oops should've read on before I answer. I just notice the discount link with the post below.

Thanks

[nookuwn]

I hate Rogers, but I'm afraid the deal they offer for a new activation is still better in the long run.

- first 3 months free
- no activation fee
- modem rental option

Tell me why I should go with Tekksavy if I don't go over 60gb/month.

I'm guessing you're talking about Rogers High Speed Grab and Go kit?
I read some reports of people get charge for $15 activation and $50 for sending out a technician. Now, the person manage to get $50 refund, but not without dealing with their customer service.
It looks to me as though, Rogers will charge you no matter what. They only refund your hard earn money only if you have time and determination to call their customer service.
If you're like me, lack complaining skills I probably lose my money.

[canadiankorean]

So I've been with Teksavvy for a little over 2 weeks.
I'm very happy with the switch. When I called Rogers to cancel, they were willing to give me 20% discount + 10% bundle discount.
But the 60gb cap is just too low.

I've downloaded 500GB+ already and have lots more to download.
No slowdown, no issues.

[jackie999]

If you get 3 months off and don't go over 60GB, you'll have to wait 16 months before Teksavvy is cheaper than Rogers.

Rogers = $449.91 + Tax
$49.99 x 9 mos = $449.91 (Including $3 modem rental)

Teksavvy = $589.35 + Tax
$36.95 x 12 mos = $479.40
Activation + Modem + Shipping = $109.95

You might be able to get the Modem + Activation for $30-$40 cheaper if you buy from RFD BST or Craigslist.

I was doing a comparison or Rogers vs TSI and got different figures than you..can you point out where we differ?

TSI 36.95 pm x 12 = 443.40 + activation 44.95 + modem 75. + shipping 10. - rebate 20. = 625. (including HST) for one year
Rogers 46.99 + 3 modem = 49.99 x 12 = 599.88 + activation 14.95 = 695. (including HST) for one year

I'm not factoring in a "3 months free" on sign up for Rogers, or taking into account the better deal with TSI 200 gig limit or the fact you can buy Rogers modem (according to the small print). According to my figures TSI is the better deal ....even in the short term.

[sillysimms]

I was doing a comparison or Rogers vs TSI and got different figures than you..can you point out where we differ?

TSI 36.95 pm x 12 = 443.40 + activation 44.95 + modem 75. + shipping 10. - rebate 20. = 625. (including HST) for one year
Rogers 46.99 + 3 modem = 49.99 x 12 = 599.88 + activation 14.95 = 695. (including HST) for one year

I'm not factoring in a "3 months free" on sign up for Rogers, or taking into account the better deal with TSI 200 gig limit or the fact you can buy Rogers modem (according to the small print). According to my figures TSI is the better deal ....even in the short term.

That's the reason the numbers are different. The other poster was factoring in 3 free months and no activation fee specifically for the poster that was asking about that particular promo. It was specifically those circumstances that the other poster's numbers apply to.


If you get 3 months off and don't go over 60GB, you'll have to wait 16 months before Teksavvy is cheaper than Rogers.

Rogers = $449.91 + Tax
$49.99 x 9 mos = $449.91 (Including $3 modem rental)

Teksavvy = $589.35 + Tax
$36.95 x 12 mos = $479.40
Activation + Modem + Shipping = $109.95

You might be able to get the Modem + Activation for $30-$40 cheaper if you buy from RFD BST or Craigslist.

[jackie999]

Ah..thank you sillysimms - I'll admit I didn't read the entire thread. When I'm budgeting, I wouldn't factor in a *one-time* promotion offer that the duopolies hand out like candy ..they know they're going to recover it in no time with inflated rates.
60gig isn't very much and for anyone, like myself (waiting with my WDTV live plus for netflix), I'm hoping to save even more by dumping my tv subscription in the near future..but it all depends on a reasonable download limit.

[sillysimms]

Ah..thank you sillysimms - I'll admit I didn't read the entire thread. When I'm budgeting, I wouldn't factor in a *one-time* promotion offer that the duopolies hand out like candy ..they know they're going to recover it in no time with inflated rates.
60gig isn't very much and for anyone, like myself (waiting with my WDTV live plus for netflix), I'm hoping to save even more by dumping my tv subscription in the near future..but it all depends on a reasonable download limit.

No problem. Yep - agreed. I tend not to go over 60 GB but am still happier with TS. Every March 1 Rogers makes their "changes" which usually results in higher fees and/or less bandwidth so I finally left!

[canadiankorean]

No problem. Yep - agreed. I tend not to go over 60 GB but am still happier with TS. Every March 1 Rogers makes their "changes" which usually results in higher fees and/or less bandwidth so I finally left!

I remember when Rogers Express was $42.95... it climbed up to $46.95. Download cap went from unlimited to 60gb.
Then you have Rogers cable that increased their rates every few months it seemed.
I would get letter after letter saying the fees had to increase due to the CEO catching a cold and the rate increase was to cover the cold medicine cost or some other reason.

[rivet]

Where can I check the coverage area? Any one else feel their activation fee (includes the modem) is really expensive (although a one time fee). :(

[jackie999]

Where can I check the coverage area? Any one else feel their activation fee (includes the modem) is really expensive (although a one time fee). :(

http://teksavvy.com/en/checkontariocable.asp to see if you qualify.

Nope, I don't find the activation fee excessive. Given a choice between a higher set up fee and lower monthly rate or vice versa, I'll go with the lower monthly rate. If you don't figure on being with them for the long term then you may prefer the alternative.

[Jaytee]

My TekSavvy cable has been down for a week now. Their tech support is less then useless. It was working great for three weeks and then last week Tuesday it just stopped working. Could not get an IP. Called TekSavvy tech support everyday after testing when I got back from work. They opened a ticket with Rogers. A few days later Rogers reported to them that everything was working fine. Obviously, something was not fine. As a last resort TekSavvy offered to send me a new modem which I should be getting soon. I really dont think its the modem (brand new from TekSavvy), but at this point what else can I do. TekSavvy is handcuffed. They depend on Rogers to do everything, they can't do anything themselves making their tech support useless. Then today I try with the same modem (didnt get the replacement yet) and now I do get a IP but all websites redirect me to http://your.rogers.com. I tell TekSavvy tech support the fact that I get a IP now, when I didnt for 6 days means nothing to them. They still suggest I power cycle my modem. Gee thanks. Releasing and renewing my IP, because I wasnt ask the 7 other times I called before.

I talked to my other friend on TekSavvy cable and he has been down longer then I have, he is switching to Rogers. He is way more pissed the I am. At least I can tether with iPhone. I dont want to switch because I wanted the unlimited, but unlimited doesn't mean too much when I have been up for 3 weeks and down for 1 week.

Dont know what to do now. I was on Acanac DSL and it was very stable but the speeds with cable are way way faster. I might have to bite the bullet and switch to Rogers. At least if you have a problem with Rogers, they own the servers and connections and can actually look into the issue directly.

TekSavvy cable is not ready for prime time. If its working great for you, knock on wood because the second you run into issues, it will be a nightmare. You have been warned. I will report back if TekSavvy can get this thing fixed. I want to stay with TekSavvy, but at this point, it doesnt look good.

[k288]

My TekSavvy cable has been down for a week now. Their tech support is less then useless. It was working great for three weeks and then last week Tuesday it just stopped working. Could not get an IP. Called TekSavvy tech support everyday after testing when I got back from work. They opened a ticket with Rogers. A few days later Rogers reported to them that everything was working fine. Obviously, something was not fine. As a last resort TekSavvy offered to send me a new modem which I should be getting soon. I really dont think its the modem (brand new from TekSavvy), but at this point what else can I do. TekSavvy is handcuffed. They depend on Rogers to do everything, they can't do anything themselves making their tech support useless. Then today I try with the same modem (didnt get the replacement yet) and now I do get a IP but all websites redirect me to http://your.rogers.com. I tell TekSavvy tech support the fact that I get a IP now, when I didnt for 6 days means nothing to them. They still suggest I power cycle my modem. Gee thanks. Releasing and renewing my IP, because I wasnt ask the 7 other times I called before.

I talked to my other friend on TekSavvy cable and he has been down longer then I have, he is switching to Rogers. He is way more pissed the I am. At least I can tether with iPhone. I dont want to switch because I wanted the unlimited, but unlimited doesn't mean too much when I have been up for 3 weeks and down for 1 week.

Dont know what to do now. I was on Acanac DSL and it was very stable but the speeds with cable are way way faster. I might have to bite the bullet and switch to Rogers. At least if you have a problem with Rogers, they own the servers and connections and can actually look into the issue directly.

TekSavvy cable is not ready for prime time. If its working great for you, knock on wood because the second you run into issues, it will be a nightmare. You have been warned. I will report back if TekSavvy can get this thing fixed. I want to stay with TekSavvy, but at this point, it doesnt look good.

That's not very encouraging, I am using its regular Hi Speed internet and have been waiting for my area to have teksavvy cable available. Their tech support for the hi-speed had always been fine excpet once.... the last time, are these cable side support worse? Did they at the very least offer partial refund/ credits for the days you could not use the internet, cause Rogers would do that much from what i could remember.

[yao416]

Rogers tech came by this morning to do the wiring, this guy goes for the easiest access for wiring. I told TS that I want the modem in the first floor. The tech guy went crazy. Told him to leave and I called TS, now they opened a investigation lol.

We want it in the first floor because we got all the Ethernet wire connecting all over the house already

[Jaytee]

That's not very encouraging, I am using its regular Hi Speed internet and have been waiting for my area to have teksavvy cable available. Their tech support for the hi-speed had always been fine excpet once.... the last time, are these cable side support worse? Did they at the very least offer partial refund/ credits for the days you could not use the internet, cause Rogers would do that much from what i could remember.

I think its the same people on the DSL and cable side I assume because its the same number you call and its only after you talk to them would they know if you are DSL or cable.

I dont think the tech support are dumb (except for the woman, if you get her just hang up, my friend got her also and said the same thing), they just can do anything to fix your problem except open a ticket with Rogers. They will go through the basic set of tests which if you are somewhat technical, you would know how to do yourself. Basically, reboot computer/modem, release/renew IP, make sure DHCP is set to dynamic, make sure all the lights on your modem are active. After they make you do all that and its still not working, you have to wait for them to open a ticket with Rogers. When Rogers responds to the ticket could be days.

I am hoping the new modem fixes my problems otherwise I could see this going on for another week. My options are limited at this point.

[BoChao]

My speeds with teksavvy has been very inconsistent and tech support as you all noticed are not that helpful. My speeds vary from 3Mb/s to 6Mb/s and my connection occasionally disconnects.

[Jon Lai]

I hate Rogers, but I'm afraid the deal they offer for a new activation is still better in the long run.

- first 3 months free
- no activation fee
- modem rental option

Tell me why I should go with Tekksavy if I don't go over 60gb/month.

You should know by now everyone on RFD goes over 60GB/mo.

[canadiankorean]

I think its the same people on the DSL and cable side I assume because its the same number you call and its only after you talk to them would they know if you are DSL or cable.

I dont think the tech support are dumb (except for the woman, if you get her just hang up, my friend got her also and said the same thing), they just can do anything to fix your problem except open a ticket with Rogers. They will go through the basic set of tests which if you are somewhat technical, you would know how to do yourself. Basically, reboot computer/modem, release/renew IP, make sure DHCP is set to dynamic, make sure all the lights on your modem are active. After they make you do all that and its still not working, you have to wait for them to open a ticket with Rogers. When Rogers responds to the ticket could be days.

I am hoping the new modem fixes my problems otherwise I could see this going on for another week. My options are limited at this point.

Where are you located?
I'm in North York and had Teksavvy for 2.5 weeks. No downtime outside of the scheduled ones.
I get full speeds on usenet.

Cross my fingers that nothing goes wrong.

[Jaytee]

Near the CNE. My friend who also has problems lives in Roncesvalles which isn't too far.

Usenet was fast for me when it was working. :confused:


Where are you located?

[blaze019]

I had the same issue with some folks on here, Yes i had downtime for about 1.5 weeks. This once because of a simple disconnected wire, that rogers was refusing to connect because i left them. I order rogers basic cable 14.95 for 6months deal and as soon as the technician came out, i told him to connect my internet. I took him less than 15mins to get my tek savy modem up and my cable hooked up. Tek savy opened 2 tickets and had to wait cuz of rogers. They need to drop kick da S*** out of dem so they can stop messing wit folks

[k288]

Any credits back for the time that you cannot use its internet service? 2 weeks is excessive for sure, what do I use my pc for without internet, right?

[booboi]

Rogers tech came by this morning to do the wiring, this guy goes for the easiest access for wiring. I told TS that I want the modem in the first floor. The tech guy went crazy. Told him to leave and I called TS, now they opened a investigation lol.

We want it in the first floor because we got all the Ethernet wire connecting all over the house already

Same issue with Rogers guy. TS did alot for me to get in someone capable that was able to do the wiring for my house. Rogers tried to always take the easy route in saying "your wires are not good, you need to re-wire all the wires in your house"...when all it would take is changing the wires outside of my house (which should have been roger's duty)

Luckily, TS was able to push the issue, forcing a Roger's supervisor technician to go to our backyard to do some re-wiring.

[superdeals]

Bring your own modem and cut the start up cost

What I don't understand is why they charge and activation fee for Cable but not for DSL service.
Activation Fees are STUPID - it is just like paying a cover charge to go shopping in a store.
There should be no activation fee!

This is what holding me from switching. Why the activation fee, TSI? Seems like gouging to me. Also the fee is like more than one months charge. Too much.

[Dave98]

The activation fee is something that Rogers charges since they send out a tech for every new installation.

[canadiankorean]

This is what holding me from switching. Why the activation fee, TSI? Seems like gouging to me. Also the fee is like more than one months charge. Too much.

From what I know, that fee goes to Rogers directly.
Rogers has to 'setup' the cable and then close the work order for the internet to work.

Good thing my Rogers technician that came cleaned up my wiring and made sure all of the cable outlets worked (since there were 3 outlets that didn't)

I did offer the rogers rep a bottle of water right when he came in. he declined but I'm guessing that made him more inclined to help when I asked him to make sure the other outlets worked too.

[EugW]

Rogers tech came by this morning to do the wiring, this guy goes for the easiest access for wiring. I told TS that I want the modem in the first floor. The tech guy went crazy. Told him to leave and I called TS, now they opened a investigation lol.

We want it in the first floor because we got all the Ethernet wire connecting all over the house already
Heh. I just put in a bunch of wiring myself (with top tier wiring as well as good builder's grade wiring as a backup) specifically to avoid this problem.

Cost me a bit of money, but this way the wiring is exactly where I want it.

[yao416]

TS called me twice this morning, I think something big is going down! LOL

This is a old house so we don't have the cable jack and stuff, it's all wired from outside
1) We want the modem in the first floor (got all the Ethernet wiring to the second floor etc)
2) Rogers Tech, just picks the easiest way to finish the job
3) The tech came yesterday was Chinese, And he was like "We're all Chinese, how come you can't help me out. Rogers only gave me 20 mins to do the job"
4) ^ Guy is so fxxking stupid. Told me that I don't know shhit about computer and said that I need a router. (we have a router)
5) So this guy starts yelling, he got pissed off and left, cuts the wire and told us that "Just pretend I didn't come" LOL

Hopefully TS will solve this soon

[canadiankorean]

TS called me twice this morning, I think something big is going down! LOL

This is a old house so we don't have the cable jack and stuff, it's all wired from outside
1) We want the modem in the first floor (got all the Ethernet wiring to the second floor etc)
2) Rogers Tech, just picks the easiest way to finish the job
3) The tech came yesterday was Chinese, And he was like "We're all Chinese, how come you can't help me out. Rogers only gave me 20 mins to do the job"
4) ^ Guy is so fxxking stupid. Told me that I don't know shhit about computer and said that I need a router. (we have a router)
5) So this guy starts yelling, he got pissed off and left, cuts the wire and told us that "Just pretend I didn't come" LOL

Hopefully TS will solve this soon

Weird.
My Rogers rep was Chinese too.
He had other appointments after me.
But he took his time to clean up the messy cables, redid the wiring on the outside wall since the previous technician just left the cable on the ground, and he made sure all outlets I asked for were working.
He had to cut a lot of long cables and shortened them so it's not a mess, he put the modem where I wanted and it took about 40-50mins.

Maybe it's how you talk to these reps?
I'm pretty friendly to them, offer to help with little things like pull cables, do chit chat while he works and generally don't look down on him as if he's a lowly worker.

I know a person that takes the other approach.
He's angry at the rep all the time, stands watching the rep with no help, barks instructions at him and treats the technician as if he's some low level person.
He gets nothing done for him. The rep comes in, does the minimum and leaves.

I don't know how you are with the technicians but being genuinely nice goes a long way.

EDIT: oh and it's not just this rep.
I had other reps for other issues. Each time I'm the same way. I don't act like I know it all (with tech issues) even if I do know more about networks, etc. I offer help and drinks, etc.
Generally nice.
I always get a friendly technician who is willing to do more than the standard.
I remember one time when I had an issue with internet, the tech came in. Couldn't solve it but I asked him if he could split the cable so I can watch tv and surf internet. He said, it's not allowed (without extra charge) but he did it anyway. And he ran the cable nicely along the baseboard and stapled it so it doesn't get in the way.

[packet1]

anybody knows when the cable internet will be available for vaughan/thornhill area? still show not available on their website

[yao416]

The tech was plain lazy. He said, he's only gonna do the wiring and WE have to hook up the modem and stuff. And he's like, you're not from Rogers. That was his excuse :facepalm:

[PhuFighter]

You should know by now everyone on RFD goes over 60GB/mo.

Heh. I used ~800 MB on my TK account last month... and I was home the entire month. I guess I was busier doing renos than web browsing :(

[yao416]

Heh. I used ~800 MB on my TK account last month... and I was home the entire month. I guess I was busier doing renos than web browsing :(

whatttttttttttttttttttttttttt

I'm at 1GB for my cellphone (3G) like 15 days

[TSI Mike]

I think its the same people on the DSL and cable side I assume because its the same number you call and its only after you talk to them would they know if you are DSL or cable.

I dont think the tech support are dumb (except for the woman, if you get her just hang up, my friend got her also and said the same thing), they just can do anything to fix your problem except open a ticket with Rogers. They will go through the basic set of tests which if you are somewhat technical, you would know how to do yourself. Basically, reboot computer/modem, release/renew IP, make sure DHCP is set to dynamic, make sure all the lights on your modem are active. After they make you do all that and its still not working, you have to wait for them to open a ticket with Rogers. When Rogers responds to the ticket could be days.

I am hoping the new modem fixes my problems otherwise I could see this going on for another week. My options are limited at this point.

Hi Jaytee, somebody pointed this thread out to me. I'm actually the tech support manager over at Teksavvy. If you can PM me your details, I can look into it. It sounds to me like the MAC address and serial number just needs to be registered for the new modem.

There's definitely been some kinks to work out with cable, but we are working hard to improve the processes and timelines that we're getting from Rogers as well as internally to get things moving in a more efficient fashion. There's been heavy training going on as well to make sure all of our techs are aware of all the ins and outs of the new cable system.

[milomilemila]

Hi everyone,
I'm thinking about switching to TS from Rogers. Is it ok if I wait until the TS (aka Rogers) tech come and my TS cable internet works properly before calling Rogers to cancel? Any feedback is appreciated. Thank you.

[lithiumli]

Nice to see that there's a TSI person on here now, like that almelda person from acanac that answers questions. i also have to agree with Jaytee, i had to call in 3 times to tsi last week casue there was problems with my DSL and that lady there is totally useless(got her once).



Hi Jaytee, somebody pointed this thread out to me. I'm actually the tech support manager over at Teksavvy. If you can PM me your details, I can look into it. It sounds to me like the MAC address and serial number just needs to be registered for the new modem.

There's definitely been some kinks to work out with cable, but we are working hard to improve the processes and timelines that we're getting from Rogers as well as internally to get things moving in a more efficient fashion. There's been heavy training going on as well to make sure all of our techs are aware of all the ins and outs of the new cable system.

[yao416]

Nice , forum support from TSI

Welcome mike :)

Rogers tech is coming again next Monday. Let's see how they do

[Jaytee]

My internet is still down. Tried a second modem, didn't work. Rogers tech is coming on Sunday to check it out.

[Menace]

Thanks Mike.

[booboi]

Hi Jaytee, somebody pointed this thread out to me. I'm actually the tech support manager over at Teksavvy. If you can PM me your details, I can look into it. It sounds to me like the MAC address and serial number just needs to be registered for the new modem.

There's definitely been some kinks to work out with cable, but we are working hard to improve the processes and timelines that we're getting from Rogers as well as internally to get things moving in a more efficient fashion. There's been heavy training going on as well to make sure all of our techs are aware of all the ins and outs of the new cable system.

I think I talked to a Mike at TS support before. Not sure if it is you but I have to say you guys have been a great help! Most of my issues with the wiring was not from TS but from Roger's techies being lazy. Like the previous posters, most of the Rogers techs just took the easy way out, until a supervisor came in to take responsibility for cleaning their mess.

[kc765]

I have the Express Package from Teksavvy with the 200 gig cap from Toronto. Is there anyway for me to check the amount of data i used so far.
I called Tech support but they had no idea. I'm not killing the downloading, but don't want to go over since i do download large files in size.

[potst1cker]

I have the Express Package from Teksavvy with the 200 gig cap from Toronto. Is there anyway for me to check the amount of data i used so far.
I called Tech support but they had no idea. I'm not killing the downloading, but don't want to go over since i do download large files in size.

If you're in Ontario, you can check your usage here: http://teksavvy.com/en/gigusage.asp

If you're in Quebec, you can check it here: http://teksavvy.com/en/cableusage.asp

Your user name should look something like name@dslinternet.ca.

Also for those interested, I just spoke to a Teksavvy tech. Sounds like cable roll out for Markham has been delayed. It's looking more like Nov/Dec time frame before we get cable internet for Markham :(

[Myv]

If you're in Ontario, you can check your usage here: http://teksavvy.com/en/gigusage.asp

Also for those interested, I just spoke to a Teksavvy tech. Sounds like Markham has been delayed. It's looking more like Nov/Dec time frame for Markham :(

:cry: Oh well, thanks for the update!!

[jackie999]

If you're in Ontario, you can check your usage here: http://teksavvy.com/en/gigusage.asp

I don't think there is a cable bandwidth meter for Ontario...?

If you're running tomato on your router you can set it up to save bandwidth usage to a shared file on your computer. I prefer that over a software program..since the router is keeping track and every computer on your network is accounted for.

[potst1cker]

I don't think there is a cable bandwidth meter for Ontario...?

If you're running tomato on your router you can set it up to save bandwidth usage to a shared file on your computer. I prefer that over a software program..since the router is keeping track and every computer on your network is accounted for.

Well the link says Check Monthly Bandwidth Usage (DSL & Dial-Up) on this page: http://teksavvy.com/en/tools.asp, so i'm inclined to believe it works for Ontario too.

Although looking at Teksavvy's bandwidth numbers vs my Tomato bandwidth numbers, it seems like there some huge discrepancies between the two :confused:

[canadiankorean]

If you're in Ontario, you can check your usage here: http://teksavvy.com/en/gigusage.asp

If you're in Quebec, you can check it here: http://teksavvy.com/en/cableusage.asp

Your user name should look something like name@dslinternet.ca.

Also for those interested, I just spoke to a Teksavvy tech. Sounds like cable roll out for Markham has been delayed. It's looking more like Nov/Dec time frame before we get cable internet for Markham :(

Are you on teksavvy dsl or cable?

[jackie999]

Well the link says Check Monthly Bandwidth Usage (DSL & Dial-Up) on this page: http://teksavvy.com/en/tools.asp, so i'm inclined to believe it works for Ontario too.

Although looking at Teksavvy's bandwidth numbers vs my Tomato bandwidth numbers, it seems like there some huge discrepancies between the two :confused:

Yep...there is a bandwidth tool for DSL and Dial up...I was pointing out there is no CABLE meter, which was the topic of this thread...unless there is a new one that I missed :)

Off topic, I'm currently DSL and teksavvys stats are close to my tomato stats:

TSI,
User Upload Download Total MB
my@email 1,543.54 47,193.19 48,736.73
Note: 1 Gigabyte = 1000 MB, 1 MB = 1000000 Bytes

Tomato,
2010-08 1.41 GB 43.06 GB 44.47 GB

[nookuwn]

Well, I gave up waiting for Teksavvy to be available in Brampton. It sucks they don't have a good estimate time, otherwise I already have temporary internet setup. I'm gonna try out Dell Bell Fibe 25 Grab&Go kit, supposedly ONLY $30+Tax for 4 months. Bell better not screws me :mad:.

[Menace]

With Mike's help, I'm finally on TSI cable this morning. Robbers really made my switch difficult, 3 days outage! Rogers, I f__ hate you :razz:

[bhutia]

anyone on teksavvy service now know if they restrict downloads from newsgroups???

[yao416]

Rogers were suppose to come in between 8 - 11. I'm still waiting. Fml

[Pete Jones]

anyone on teksavvy service now know if they restrict downloads from newsgroups???

No restrictions at all although you'll need to go through a 3rd-party provider. I use Astraweb and it works like a charm.

--Pete

[resan]

Hi Mike, Thanks for joining and its good to see representation from TSI here. So whats the word on Markham Cable service.
I have been waiting for the switch and told we are behing schedule. Any revised estimates for Cable service in Markham?
Please advise.
Thanks

[Akaz1976]

Is there an ETA for Oakville? i heard the Teksavvy was starting to serve cogeco regions as well! also with the new CRTC ruling will teksavvy be offering ultimate 30 and Ultimate 50 level of speeds and no/high bandwidth cap?

[MikeBrisbane]

.

Any updates, I have also been looking for answers also and call TEKSAVVY phone number from a review site www.teksavvy.info

the no/high bandwidth cap would be great.

thanks
MikeB


.

[Franchise10]

Hi Mike,

Is there an ETA for the Woodbridge/Vaughan area?

Thanks,

[Mendes]

Folks please have a look at their dslreports forum and some of the later reviews

http://www.dslreports.com/forum/teksavvy

I know there are a LOT of people waiting to do business with them and for the price i understand why. But read the forums and latest reviews. Id recommend waiting until the kinks are worked out unless you are willing to deal with the outages and slowdowns at which point you can dive right in.

[Nolan]

I've been using Teksavvy Cable for 2 months now, and I haven't had any problems.

I work from home and I'm on the net A LOT!!

The only thing to be aware about is the Rogers fool that comes to install..make sure u harass him to stick around until you've ensured that your internet is working.

[bhutia]

Btw, any news on ETA on cable in the Brampton area???

[bizboy]

Any word on teksavvy cable timeline for Pickering?

[Jaytee]

Replacement modem fixed the issue. Back in business.

[canadiankorean]

I've been using Teksavvy Cable for 2 months now, and I haven't had any problems.

I work from home and I'm on the net A LOT!!

The only thing to be aware about is the Rogers fool that comes to install..make sure u harass him to stick around until you've ensured that your internet is working.

Actually the internet won't work until the Rogers technician closes his work order back when he gets back to the office.

[opilion]

When switching from Teksavvy DSL to Cable, does Teksavvy keep your DSL working until you are confirmed as working on cable? This would be a nice value-add for existing customers and would help ease the transition and avoid service outages during the switchover.

[jackie999]

When switching from Teksavvy DSL to Cable, does Teksavvy keep your DSL working until you are confirmed as working on cable? This would be a nice value-add for existing customers and would help ease the transition and avoid service outages during the switchover.

When I switch over to cable (when it's available here) I will likely do just that. I think the cost of one or two months DSL is cheap insurance while I change over. If you can't afford to carry both DSL and Cable for a few months..and you can't be without internet..then you're probably best to stick with DSL for a while until the 'bugs are ironed out'.

[opilion]

When I switch over to cable (when it's available here) I will likely do just that. I think the cost of one or two months DSL is cheap insurance while I change over. If you can't afford to carry both DSL and Cable for a few months..and you can't be without internet..then you're probably best to stick with DSL for a while until the 'bugs are ironed out'.

If Teksavvy has acknowledged that there are still a few kinks and that the transition isn't quite smooth yet, then I would hope that they would pick up the tab for a few weeks of service overlap. Its not like we're moving to another ISP.

[canadiankorean]

I've been on Teksavvy for almost 1 month.
No outage except for 2 scheduled onesfrom 2am-6am.

I've downloaded 700GB from usenet/newsgroups during that time.

Only complaint I have is that I wish they offered a faster service like Rogers 25Mbps or something.

[viking]

Folks please have a look at their dslreports forum and some of the later reviews

http://www.dslreports.com/forum/teksavvy

I know there are a LOT of people waiting to do business with them and for the price i understand why. But read the forums and latest reviews. Id recommend waiting until the kinks are worked out unless you are willing to deal with the outages and slowdowns at which point you can dive right in.
I couldn't wait anymore even though I read all those reviews. I took the chance and run into the same problem: low download speed. I'm at Port Union Rd and 401 which, I think, is served by the "famous" McNicoll hub.



Actually the internet won't work until the Rogers technician closes his work order back when he gets back to the office.
It worked for me the moment he plugged the cable in the modem.

[jackie999]

If Teksavvy has acknowledged that there are still a few kinks and that the transition isn't quite smooth yet, then I would hope that they would pick up the tab for a few weeks of service overlap. Its not like we're moving to another ISP.


I'm not sure why you think TSI would give you free service for a few weeks. If you want some free weeks then you should sign up with rogers or bell, that's their tactic ..a free few months then hit you with obscene rates and ridiculous caps.
I could be wrong....but my take on all of this is that it's rogers end that is the problem on these changeovers.

[Mendes]

I'm not sure why you think TSI would give you free service for a few weeks. If you want some free weeks then you should sign up with rogers or bell, that's their tactic ..a free few months then hit you with obscene rates and ridiculous caps.
I could be wrong....but my take on all of this is that it's rogers end that is the problem on these changeovers.

I dont know why this still comes up

If UPS is late 3 days with your package because they had plane trouble are you gonna blame Boeing?
If the 401 is closed because of construction do you blame the workers? or the planners? or the government?
If you buy food at no frills, get home and the product is bad.. Do you blame no frills or the manufacturer.

[Mendes]

As i follow up to the earlier post. The biggest issues seem to be the Bloor (Etobicoke West) and McNicoll POI's. They are notorious for inconsistant speeds and packet loss. I just happen to be on the Bloor POI. That being said, it seems that things are getting a little better. Im MUCH more willing to deal with iffy speeds as long as my connection stays up. Outages and Speed are 2 very different beasts. Being able to work slowly is better than not working. This week has been good in TekSavvy Bloor POI land.

The outtages last week were do to them getting DoS'd but it seems the great tech support managed to get that under control.

[jackie999]

I dont know why this still comes up

If UPS is late 3 days with your package because they had plane trouble are you gonna blame Boeing?
If the 401 is closed because of construction do you blame the workers? or the planners? or the government?
If you buy food at no frills, get home and the product is bad.. Do you blame no frills or the manufacturer.

Not sure where you're going with this...as I said in my post..it was "my take" (i.e. my opinion) and yes, I do blame rogers. It's also my opinion that bell AND rogers are deliberately trying to sabotage TSI in their efforts to wholesale. I don't think you can expect free service when you're almost assured there will be problems.

[Matryx]

any update when Teksavvy will be available in the Brampton area. Is there website we can check?

[packet1]

any update when Teksavvy will be available in the Brampton area. Is there website we can check?

go to http://teksavvy.com/en/checkontariocable.asp, with your postal code. Just checked and still no luck in thornhill area

[konfusion666]

Don't know what POI I'm on (I live in north york) but for the past 2 weeks it's been slow... not in terms of download speeds but in terms of response time. I've tried switching DNS servers to OpenDNS and that didn't make much of a difference, not sure what the problem could be.

[Maximus VI]

any update when Teksavvy will be available in the Brampton area. Is there website we can check?

I e-mailed them a few weeks ago and they said October.

[jackie999]

Update on status from a TSI staffer over on DSLR's

TekSavvy Cable Speeds on Rogers Network

Hey gang,

This post is to keep all of you aware that we know that our backhauls are getting/have become oversubscribed. There have been two major factors that have made things difficult to manage:

1- The growth of the product...after less than 3 months we have over 3,000 subs! This is a good problem but it posses the quandary of being able to estimate bandwidth demand. We've already upgraded 5 of 6 POIs twice with a third upgrade set to happen any day now.

2- Rogers has never seen growth like this from a TPIA customer and it caught them off guard. Things like a 10 gig cross-connect and frequent backhaul upgrades are things that they normally take 3 to 12 weeks to get done and we've been forcing them to 1 to 6 weeks turnarounds.

So, the long and short of it is that we're not asleep at the helm; it's just a big ship to navigate and as usual things take time.

Cheers

[bhutia]

any update when Teksavvy will be available in the Brampton area. Is there website we can check?

they told me late october or early nov...but seeing how things are going, I don't think this would be possible...

[Bastich]

I dont know why this still comes up

If UPS is late 3 days with your package because they had plane trouble are you gonna blame Boeing?
If the 401 is closed because of construction do you blame the workers? or the planners? or the government?
If you buy food at no frills, get home and the product is bad.. Do you blame no frills or the manufacturer.

Yes.
:cool:

[jackie999]

FYI...there is a #teksavvy room on irc.teksavvy.ca
Asking "when will it be available in my area" won't get you an answer there (or here) since no one knows. All you can do is keep trying their postal code checker on the site.

[mtlboy]

anyone switch from videotron to them? It's a little bit ******** that in 2010 I'm stuck with a 30 gig cap for the money I am paying and that's including upload too.
I have VOIP with videotron, am I able to port my number to any other service? Anyways, would like to hear from some people in QC who switched..

[sweetvar26]

I wonder when this will hit the Windsor area, especially now that Netflix is out in Canada, really need that unlimited cap.

[yao416]

Finally got serviced today. Gettig 8.3mb is it normal? Near Dundas and Bathurst

[bhutia]

I got a very vague and rude email saying they have no freaking clue when service will be avaliable in brampton...I am starting to doubt they can deliver...

[skyfly]

I dont know why this still comes up

If UPS is late 3 days with your package because they had plane trouble are you gonna blame Boeing?
If the 401 is closed because of construction do you blame the workers? or the planners? or the government?
If you buy food at no frills, get home and the product is bad.. Do you blame no frills or the manufacturer.

all being said, it's TSI's job to make sure that its customers' services and rights have been fulfilled and protected.

[weedb0y]

Another Acanac in the making.. That's all. They can't deal with the extra volume and interest in their service. Something along the lines of Acanac's $19/month promos!

[Gophermofur]

I got a very vague and rude email saying they have no freaking clue when service will be avaliable in brampton...I am starting to doubt they can deliver...

It's because they don't. They've already pointed out on the DSLReports forums that there are some complicated issues regarding their ability to expand. A simplified version is that before they can start rolling out to other areas, they need to hit a certain subscriber percentage in the areas they are already serving (Toronto, mainly). Therefore, because they don't actually know when they will hit that percentage (I think it's 80%), they can't be sure when they will roll out to other areas. At best, they can give you an estimate based on the current rate of adoption and their target goal, but they'd rather be cautious and say they don't know rather than have you schedule to cancel your existing provider's services, only to find out Teksavvy Cable isn't available.

[Mint]

FYI in case anyone was wondering, i was able to add teksavvy service on the same cable line as one that already has rogers internet.

My tenant is on rogers, but i wanted to switch from dsl to teksavvy so i ordered it. I thought they would have to run a new line to my place, but they just used the existing line and installed a new modem in my suite. So i have rogers in one room and teksavvy in the other. The technician said you can add up to 4.

So far speeds have been good. getting about 1.0mb/s down and 50kbs/s up on torrents.

[konfusion666]

Another Acanac in the making.. That's all. They can't deal with the extra volume and interest in their service. Something along the lines of Acanac's $19/month promos!

unfortunately, i agree with you.

the "latency" has been getting worse and worse... sure you still get a tiny boost for the first few seconds of a download, but that's less useful than a zippy response to client requests.

[Pr0metheus]

Can't wait to get it in Ajax. Getting sick of Rogers's low cap and high $$.

[Zephyr22b]

Rogers came today to install my Teksavvy connection. I wasn't home at the time but my parents were, who don't speak english well.
My parents said the technician just looked around and left me an "Installation Letter of Permission" to sign and said to rebook an appointment.

I got home today and split the coaxial cable to the TV wired it into the modem and voila! I'm getting full internet speeds on cable! Do I still need to have a technician come over or is it fine the way I have it?

http://www.speedtest.net/result/973480416.png
I have the Express package
10Mbps Download
512kbps Upload

[wookie]

teksavvy said 1-2 months for london still

[Mint]

Rogers came today to install my Teksavvy connection. I wasn't home at the time but my parents were, who don't speak english well.
My parents said the technician just looked around and left me an "Installation Letter of Permission" to sign and said to rebook an appointment.

I got home today and split the coaxial cable to the TV wired it into the modem and voila! I'm getting full internet speeds on cable! Do I still need to have a technician come over or is it fine the way I have it?

http://www.speedtest.net/result/973480416.png
I have the Express package
10Mbps Download
512kbps Upload

Looks like everything is set for you.

The tech came to my place and just checked the signal strength and said "yep, strength is good." and that was it. lol

[PiusPatronus]

So far speeds have been good. getting about 1.0mb/s down and 50kbs/s up on torrents.

Just to make sure thats a 1.0 MB/s because 1.0 mb/s is close to speeds of dialup LoL

[Jimboski]

Rogers came today to install my Teksavvy connection. I wasn't home at the time but my parents were, who don't speak english well.
My parents said the technician just looked around and left me an "Installation Letter of Permission" to sign and said to rebook an appointment.

I got home today and split the coaxial cable to the TV wired it into the modem and voila! I'm getting full internet speeds on cable! Do I still need to have a technician come over or is it fine the way I have it?

http://www.speedtest.net/result/973480416.png
I have the Express package
10Mbps Download
512kbps Upload

Huh? Am I reading this right?

Rogers came to Install Teksavvy cable?

Also, Does a technician need to come to your house to install their Cable?

Also, Any news to when they're coming to Markham? :).

[chinesedevil]

Huh? Am I reading this right?

Rogers came to Install Teksavvy cable?

Also, Does a technician need to come to your house to install their Cable?

Also, Any news to when they're coming to Markham? :).

Yes, TekSavvy is sorta selling roger's line so the technicians that come over are Rogers techs. If you already have/had cable from rogers they'll just come check the line quality and signal thats all they do AFAIK. They will still use the rogers cabling if its already there. If you don't have wiring then they probably will lay some down.

[Jimboski]

Yes, TekSavvy is sorta selling roger's line so the technicians that come over are Rogers techs. If you already have/had cable from rogers they'll just come check the line quality and signal thats all they do AFAIK. They will still use the rogers cabling if its already there. If you don't have wiring then they probably will lay some down.

I see, Okay thanks.

[yao416]

Can't wait for markham area

[Jimboski]

Can't wait for markham area

Don't you already have Teksavvy?

[yao416]

I haz the dsl

[yao416]

Oops. The said cable service was for my cousin's place

[Jimboski]

I haz the dsl


Oops. The said cable service was for my cousin's place

I see what you did there.

[yao416]

I see what you did there.

What did you see?

[azntrance]

How is Teksavvy Cable Internet at the Lansdowne & Bloor area?

I wanna switch away from Acanac because it's slow, unreliable, and makes online gaming impossible.

[Adubsthoughts]

When will service launch in Port Credit? Checked the Teksavvy site, and it had not estimated time frame.

[bhutia]

anyone heard anything new about Brampton service?

[Jimboski]

I e-mailed them a few weeks ago and they said October.


they told me late october or early nov...but seeing how things are going, I don't think this would be possible...


anyone heard anything new about Brampton service?

You answered your own question. Just check the postal code checker thingy on their site. If It works then there's service In your area.

[Iliana]

anyone heard anything new about Brampton service?

I've been with them for a couple months now and 0 complains, they are awesome. And I live in Brampton so I figure you wouldn't have any issues if toy plan on changing with them.

[sillysimms]

I've been with them for a couple months now and 0 complains, they are awesome. And I live in Brampton so I figure you wouldn't have any issues if toy plan on changing with them.

You are with them for cable internet? I didn't think cable was available in Brampton yet.

[ZHU]

Anyone know if my rogers modem will work on Teksavvy? It's a cisco 2100 that I got when I signed. Doesn't show up on Teksavvy's list of supported modems :(

[jackie999]

Anyone know if my rogers modem will work on Teksavvy? It's a cisco 2100 that I got when I signed. Doesn't show up on Teksavvy's list of supported modems :(

Then it's likely not supported..it doesn't even appear to be supported by Rogers. When you say "that I got when I signed" ...signed with who?

[azncapcom]

Anyone know if my rogers modem will work on Teksavvy? It's a cisco 2100 that I got when I signed. Doesn't show up on Teksavvy's list of supported modems :(

r u sure ur not refferring to the grab and go kit modem from rogers. That would be the SA 2100. Maybe it is rebranded cisco?

[ZHU]

r u sure ur not refferring to the grab and go kit modem from rogers. That would be the SA 2100. Maybe it is rebranded cisco?

I just looked at the box, it is the grab and go kit modem from Rogers, and the box has it labeled as SA 2100. Bought it when I signed up with rogers.
Any ideas if this will be compatible with Teksavvy?

[Binden]

Does anyone sell cheaper cable modems in toronto? something less than the $75 one teksavvy sells you.

[Jimboski]

Does anyone sell cheaper cable modems in toronto? something less than the $75 one teksavvy sells you.

Nope I don't think so.

I recall there being a BST thread here selling a modem that's compatible with teksavvy cable. Look around I think It's still there.. Not sure though!

[slick_rick1978]

I just looked at the box, it is the grab and go kit modem from Rogers, and the box has it labeled as SA 2100. Bought it when I signed up with rogers.
Any ideas if this will be compatible with Teksavvy?

I just signed up with Teksavvy Cable Internet, had the same modem you got and it's not compatible. They made me purchase a new one with them. I only purchased the Rogers modem 2 months ago for my parents and now switched to Teksavvy. Don't know what to do with it now. Anyone know if Rogers will give me a refund?

[konfusion666]

This ISP has gotten pathetically slow now. For most of Sunday my downloads from my usenet server were going at like 500KB/s - a far cry from the solid 1.3MB/s (with an initial 2MB/s burst) I was getting just 2 months ago.

Tried switching to my backup usenet provider... same speed.

[keithse]

I had the similar modem from Rogers Grab and Go.
It shows Scientific Atlanta on the back of the modem but it also shows WebStar on the front of the modem. Besides, the label on the modem shows DPC2100r2 H/W 2.1

I don't have Teksavvy cable yet but it looks like my modem is one of the approved modem from their list.


I just signed up with Teksavvy Cable Internet, had the same modem you got and it's not compatible. They made me purchase a new one with them. I only purchased the Rogers modem 2 months ago for my parents and now switched to Teksavvy. Don't know what to do with it now. Anyone know if Rogers will give me a refund?

[resan]

I had the similar modem from Rogers Grab and Go.
It shows Scientific Atlanta on the back of the modem but it also shows WebStar on the front of the modem. Besides, the label on the modem shows DPC2100r2 H/W 2.1

I don't have Teksavvy cable yet but it looks like my modem is one of the approved modem from their list.

Hi Keith, I am in Markham same as you and have been holding this model modem for Teksavvy cable service which ain't gonna happen anytime soon. It is true thi is listed as a compatible modem but what good is it when there is no service.
I am infact so disappointed that I am gonna cancel Teksavvy DSL I have and timing is good as Bell's 9.99 4 month deal in available now. I have noticed Teksavvy phone support has gone down the drain with wait times of upto 30 minutes no matter when you call. Reason I wanted to switch cable so bad is to avoid Bell POTS line charges by switching to cable and getting a VOIP instead. With this rate of cable expansion it is not happening until sometime next year and I will switch to Bell's dryloop in the meantime. Just my 2 cents.

[canadiankorean]

This ISP has gotten pathetically slow now. For most of Sunday my downloads from my usenet server were going at like 500KB/s - a far cry from the solid 1.3MB/s (with an initial 2MB/s burst) I was getting just 2 months ago.

Tried switching to my backup usenet provider... same speed.

Where abouts NY are you?

I'm near Vic Park and finch and get 1.2MB/s all the time. Weekends, weekdays, weeknights.

[geokilla]

This ISP has gotten pathetically slow now. For most of Sunday my downloads from my usenet server were going at like 500KB/s - a far cry from the solid 1.3MB/s (with an initial 2MB/s burst) I was getting just 2 months ago.

Tried switching to my backup usenet provider... same speed.

Internet has been slow in our area. I don't know what the heck is going on but for the past couple weeks, it's been slow and unstable.

I'm on Rogers mind you. Teksavvy uses Rogers lines if you're on their cable service.

[konfusion666]

Where abouts NY are you?

I'm near Vic Park and finch and get 1.2MB/s all the time. Weekends, weekdays, weeknights.

north york city centre (mel lastman sq.)

i think it's better today.

[ADRiiAN`]

I'm with Teksavvy DSL.

What fees must I have to pay to switch over to Teksavvy Cable?

A few things: I used to have Rogers Cable, then moved to Teksavvy DSL. So I have the separate Cable lines. I do want to move the cable line from upstairs to downstairs, though.

[VivaItalia]

when is Teksavvy cable coming to oshawa? I was originally told August and still nothing.

[firetrainer]

Internet has been slow in our area. I don't know what the heck is going on but for the past couple weeks, it's been slow and unstable.

I'm on Rogers mind you. Teksavvy uses Rogers lines if you're on their cable service.

Same here. Im with Rogers and the service has been very slow since last week.

[dnyc]

I just moved to Mississauga, called and ask and they said end of the year.

[Bastich]

Is it still the case that the more people are subscribed to cable internet in your area, the slower your connection will get? Bell made a big point of this in their marketing a while back, just wondering if the "never shared" DSL advantage still holds true.
:cool:

[Tha DraGun]

Is it still the case that the more people are subscribed to cable internet in your area, the slower your connection will get? Bell made a big point of this in their marketing a while back, just wondering if the "never shared" DSL advantage still holds true.
:cool:

Even if your cable internet gets slowed down at peek hours its still going to be faster then DSL. I see people complaining that their download speed drops down to 1mb/s on Rogers or whatever (I have no idea if this is typical or not) but the thing is I'm downloading at 400kb/s MAX.
So sure, it doesnt drop just because all my neighbors have it.. its not shared..but the speed is still crap regardless.

Damn I can't wait to get Teksavvy Cable internet in Kingston!!

[Mint]

I'm with Teksavvy DSL.

What fees must I have to pay to switch over to Teksavvy Cable?

A few things: I used to have Rogers Cable, then moved to Teksavvy DSL. So I have the separate Cable lines. I do want to move the cable line from upstairs to downstairs, though.

If you have teksavvy dsl, they don't charge you the move fee, but still charge you the activation fee of $45. You will also need a modem if you don't have one that's $85, but they give you a discount on the activation fee of $20. So total move cost is $45+$85-$20= $110.

Since it is cable you will need a cable outlet where you want the modem. If the cable outlet is only downstairs, a router might be an option to avoid them running a new line into the house.

[UberN00b]

Making a hot deal sweeter - Download speeds have increased for Extreme / Extreme Pro users!

http://teksavvy.com/en/res-internet.asp

[jedijome]

oh that's excellent news.
I'm going to be getting this in a few weeks in the yonge and eglinton area.
anyone in the area know what the speeds are like?

[chinesedevil]

Making a hot deal sweeter - Download speeds have increased for Extreme / Extreme Pro users!

http://teksavvy.com/en/res-internet.asp

Probably a result of speed-matching! Its a sweet deal for 15/1 with a 200 cap.

[kiasu]

Making a hot deal sweeter - Download speeds have increased for Extreme / Extreme Pro users!

http://teksavvy.com/en/res-internet.asp

sweetttttttttttttttttttttt

[yao416]

whatttttttt, so i guess it's been adjusted? I signed for a 10MB for my cousin place

[newkid]

has anyone noticed a bump on their extreme service from 10 to 15 yet?

[Bastich]

Making a hot deal sweeter - Download speeds have increased for Extreme / Extreme Pro users!

http://teksavvy.com/en/res-internet.asp

Dammit! And still no love for the nation's capital.
:(

[azncapcom]

does anyone know if the rogers science atlanta modem or whatever modem that comes with the grab and go kit from rogers over a year ago is valid with teksavvy? On their website they have a "webstar" modem that is made by science atlanta that is approved. However, i dont think my modem says webstar on it. I will double check when i go home. If case it doesn't, does anyone know if it will work?

And if it doesn't why would it not, since its working on rogers, and teksavvy uses rogers connection...

Edit: i coulda sworn when i checked a or two ago, they had a few SA modems listed and mines was on the list... It does say on the site that modems are subject to change without notice... (are they purposely taking out the most common modems to force customers to buy one from them?)

[jackie999]

... i coulda sworn when i checked a or two ago, they had a few SA modems listed and mines was on the list... It does say on the site that modems are subject to change without notice... (are they purposely taking out the most common modems to force customers to buy one from them?)

Heh..conspiracy theories abound :)

If you check earlier posts in this thread the list of acceptable modems are listed...compared with the current list - it looks to me that they now support MORE modems..not less. Could your SA modem show as the 'webstar' on the new list? If in doubt, give them a call or post in the teksavvy direct forum on DSLR.

[canadiankorean]

has anyone noticed a bump on their extreme service from 10 to 15 yet?

I have the extreme pro and the speed is still 10mbps with my usenet... :(

I'll have to call to find out more about this speed increase.

[nomik2]

Damn you Teksavvy for not being in my area! (Markham)

[Pwnsaurus]

Any one know the time frame for Richmond Hill service?

[mclearn]

I think they just changed the name from SA to webstar. I use the DPC2100r2 - 2.1, which used to be listed as SA.


does anyone know if the rogers science atlanta modem or whatever modem that comes with the grab and go kit from rogers over a year ago is valid with teksavvy? On their website they have a "webstar" modem that is made by science atlanta that is approved. However, i dont think my modem says webstar on it. I will double check when i go home. If case it doesn't, does anyone know if it will work?

And if it doesn't why would it not, since its working on rogers, and teksavvy uses rogers connection...

Edit: i coulda sworn when i checked a or two ago, they had a few SA modems listed and mines was on the list... It does say on the site that modems are subject to change without notice... (are they purposely taking out the most common modems to force customers to buy one from them?)

[roboninja]

Dammit! And still no love for the nation's capital.
:(

Tell me about it. Been waiting for a while, with dates being pushed back.

[sansub]

does anyone know if the rogers science atlanta modem or whatever modem that comes with the grab and go kit from rogers over a year ago is valid with teksavvy? On their website they have a "webstar" modem that is made by science atlanta that is approved. However, i dont think my modem says webstar on it. I will double check when i go home. If case it doesn't, does anyone know if it will work?

And if it doesn't why would it not, since its working on rogers, and teksavvy uses rogers connection...

Edit: i coulda sworn when i checked a or two ago, they had a few SA modems listed and mines was on the list... It does say on the site that modems are subject to change without notice... (are they purposely taking out the most common modems to force customers to buy one from them?)

Yes, it works. I got the connection setup last week. I also had the same "Scientific Atlantic" modem (got it from "grab and go" box). I called Teksavvy couple of weeks back to get their confirmation before the roger guy shows up. The tech did say there shouldn't be any problem and sure enough it did/does work. Just to be sure, call the support.

For me, the connection speed is now 15mbps. Yesterday night, i noticed some connection problem and slowness. I hope it doesn't happen very often.

[konfusion666]

Speed not yet upgraded to 15mbit @ NYCC

[azncapcom]

I think they just changed the name from SA to webstar. I use the DPC2100r2 - 2.1, which used to be listed as SA.


I was thinking that as well. How did you find the exact model of your modem? on my modem all it says is SA 2100. how do i find out what rev is it. and also im guessing your modem only says SA as well but not webstar? What the heck is webstar, never heard of them, did they buy SA or something?

Edit: I've found the modem box. It shows that its a DPC2100r2 as well. So im guessing the brand changed or something. Now i just have to wait until teksavvy becomes available in markham!

Does anyone know if i should upgrade my router? Im using Dlink DIR-615. The router is pretty crappy, i have to restart it every once in a while to clear up the cache. Also sometimes it doesn't let certain computers connect to it as well. (I have to reset it a few times for it to SOMETIMES work).

My real question is that other than these issues, will a better router give better speeds? For example, if i have a bunch of computers running and downloading, will a better router give me better speeds?

[Dorianking]

Wondering when St Catharines is going to come. 3 yrs from now?

[resan]

Wondering when St Catharines is going to come. 3 yrs from now?

Nope try 4 years. Markham is 3 years which I am holding the breath for.

Just kidding I am totally with you on the frustration have been holding a cable modem ready to jump ship when they launch in Markham and moreover anxious to kill the bell phone line and go Voip but dont want to pay the setup fee to Teksavvy and only to switch to cable a few days later.
They have stopped responding to the cable inquiries now and any insight is hard to get.
Anyone have inside info then Please keep these anxiously waiting customers posted.

[Dr. Steve Brule]

Same here. I bought 5 cable modems this summer for friends & family ready to switch in London "by the end of June"... it's now mid-october and they won't even agree to give me a call when things are ready to roll, or put me on a waiting list, or even set-up a mailing list to notify. Feel like they've outsourced their customer service dept to Acanac or something!

[konfusion666]

and they won't even agree to give me a call when things are ready to roll, or put me on a waiting list, or even set-up a mailing list to notify. Feel like they've outsourced their customer service dept to Acanac or something!

I agree, their CS has gone down the drain. During the day I had an 8 hour outage, I called several times but after waiting 45 min on hold each time, I left VM messages with full customer info - they never called back.

[Mint]

Does anyone know how to check our cable usage? I believe I read it earlier in the thread, but can't seem to find it now.

I want to make sure i'm not going over the bandwidth.

[hoho2000]

Pickering cable service still no available, but adsi is ok

[pulpman07]

Looking forward to making the switch next month to 200GB cap and unthrottled torrenting :)

[skygolf]

My service is down again! being w/ then for about 2-3months and it down quite frequently, over 10 times... from hours to a day. I am in Scarbo:(

[sansub]

My service is down again! being w/ then for about 2-3months and it down quite frequently, over 10 times... from hours to a day. I am in Scarbo:(

I am also in Scarborough. What time do you see the issue generally? In my case, I see the slow down and intermittent disconnection ("page not found") in the evening-night (< 1 month). May be we should start complaining about it in the dslreports forum. They might consider upgrading the network (if not done already, they have done it for other nodes).

[kiasu]

My service is down again! being w/ then for about 2-3months and it down quite frequently, over 10 times... from hours to a day. I am in Scarbo:(

which area of Scar are you at?

[Chubbychicken]

Its funny because I've noticed a decline in their customer service as well. I can't complain about my DSL service, I play a lot of latency sensative games and always have remarkable pings...so I'm willing to make that trade off.

[pulpman07]

My service is down again! being w/ then for about 2-3months and it down quite frequently, over 10 times... from hours to a day. I am in Scarbo:(


I am also in Scarborough. What time do you see the issue generally? In my case, I see the slow down and intermittent disconnection ("page not found") in the evening-night (< 1 month). May be we should start complaining about it in the dslreports forum. They might consider upgrading the network (if not done already, they have done it for other nodes).

Which area in Scarborough are you guys in and are you guys talking about DSL or Cable?

[sansub]

Which area in Scarborough are you guys in and are you guys talking about DSL or Cable?

I am talking about cable internet (Extreme pro). Near Eglinton and McCowan.

[skygolf]

I am talking about cable internet (Extreme pro). Near Eglinton and McCowan.

Express Cable, I am near 401 and McCowan. Most of the time it happen in the evening. :(

[Mint]

Does anyone know how to check our cable usage? I believe I read it earlier in the thread, but can't seem to find it now.

I want to make sure i'm not going over the bandwidth.

Bump for anyone who knows :D

[pulpman07]

Bump for anyone who knows :D

Why don't you just call in and ask?

[sillysimms]

Bump for anyone who knows :D

Teksavvy doesn't have a bandwidth checker for cable internet except for Quebec customers. You can track your own usage with some routers or download a program. I have TS DSL and downloaded one called ShaPlus. However, when I compared ShaPlus didn't seem very accurate. It had me using tons more bandwidth than I actually do use. It was about 5 times as high as the TS monitor for DSL usage has me at.

[konfusion666]

Teksavvy doesn't have a bandwidth checker for cable internet except for Quebec customers. You can track your own usage with some routers or download a program. I have TS DSL and downloaded one called ShaPlus. However, when I compared ShaPlus didn't seem very accurate. It had me using tons more bandwidth than I actually do use. It was about 5 times as high as the TS monitor for DSL usage has me at.

FWIW, I called Teksavvy support and questioned them on this - i.e. "if you don't have a bandwidth checker, then what happens to us if we go over" - the guy was like "yeah I don't think we're even checking either... i'd say don't worry about it!".

And since then, i've decided not to worry about it. And nothing has happened (6 mo. now)

[pulpman07]

FWIW, I called Teksavvy support and questioned them on this - i.e. "if you don't have a bandwidth checker, then what happens to us if we go over" - the guy was like "yeah I don't think we're even checking either... i'd say don't worry about it!".

And since then, i've decided not to worry about it. And nothing has happened (6 mo. now)

So basically the guys on the unlimited cable package are paying extra each month? :D

[alanbrenton]

FWIW, I called Teksavvy support and questioned them on this - i.e. "if you don't have a bandwidth checker, then what happens to us if we go over" - the guy was like "yeah I don't think we're even checking either... i'd say don't worry about it!".

And since then, i've decided not to worry about it. And nothing has happened (6 mo. now)

Cool. Nice to know.

[alanbrenton]

The High Speed Cable Check Availability indicates that service is not available at my postal code in Oakville. Is Teksavvy now serving cable internet in Oakville?

[sillysimms]

FWIW, I called Teksavvy support and questioned them on this - i.e. "if you don't have a bandwidth checker, then what happens to us if we go over" - the guy was like "yeah I don't think we're even checking either... i'd say don't worry about it!".

And since then, i've decided not to worry about it. And nothing has happened (6 mo. now)

I think it was the same with DSL for a long time. There was no usage monitor until recently (and was almost certainly fixed due to the UBB issue). Prior to that I don't think they monitored if DSL users were at 200GB or not.

[alanbrenton]

I think it was the same with DSL for a long time. There was no usage monitor until recently (and was almost certainly fixed due to the UBB issue). Prior to that I don't think they monitored if DSL users were at 200GB or not.

So are they now monitoring the 200GB cap because of the UBB?

[Mint]

FWIW, I called Teksavvy support and questioned them on this - i.e. "if you don't have a bandwidth checker, then what happens to us if we go over" - the guy was like "yeah I don't think we're even checking either... i'd say don't worry about it!".

And since then, i've decided not to worry about it. And nothing has happened (6 mo. now)

Thanks, good to know :)

[sillysimms]

So are they now monitoring the 200GB cap because of the UBB?

They got the usage meter up and running because of/in anticipation of UBB. That's what I was saying. Fortunately UBB is not yet implemented yet.

[konfusion666]

So basically the guys on the unlimited cable package are paying extra each month? :D

I guess if you seriously went over they could still email you or call you or something.
You should still be careful.
What are you going to do, use my post as your defence if TSI charges you an overage fee? LOL

[pulpman07]

I guess if you seriously went over they could still email you or call you or something.
You should still be careful.
What are you going to do, use my post as your defence if TSI charges you an overage fee? LOL

Naw, I was just wondering. I barely push over 100GB on a good month.

[kingfencer]

can someone give me advice to how to setup the cable to a router? it works when i plug it into the computer, but my router has trouble picking it up, what setting should i put it in? do i have to configure my SB5101N modem? please send me a pm with advice.

[doltbuster]

can someone give me advice to how to setup the cable to a router? it works when i plug it into the computer, but my router has trouble picking it up, what setting should i put it in? do i have to configure my SB5101N modem? please send me a pm with advice.

When I switched from dsl to cable, I had to reset my router by pressing the tiny reset button. If nothing works, just call Teksavvy.

[nookuwn]

can someone give me advice to how to setup the cable to a router? it works when i plug it into the computer, but my router has trouble picking it up, what setting should i put it in? do i have to configure my SB5101N modem? please send me a pm with advice.

Did you login to your router and set the "internet connection or WAN connection" to acquire dynamic IP address?
If you came from DSL your router probably set to PPPoE, where it should be dynamic IP for cable.

[XR4Ti]

Has anyone tried, hopefully with success, to use a Moto SB6120 cablemodem w/ Teksavvy yet?

[sheytoon]

can someone give me advice to how to setup the cable to a router? it works when i plug it into the computer, but my router has trouble picking it up, what setting should i put it in? do i have to configure my SB5101N modem? please send me a pm with advice.

You might have to clone your PC's MAC address in your router settings. Some cable ISP's only allow a single device to use their internet connection (the first one that uses it is allowed to do so).

[daaave]

switched from teksavvy dsl to cable this week. called last week to put in the order and yesterday (10/21) the rogers guy was there at 6.30pm and the cable was activated and working by 8.30pm. was downloading at 1.2MB/sec. have to say everything went very nice and smooth.

[EugW]

switched from teksavvy dsl to cable this week. called last week to put in the order and yesterday (10/21) the rogers guy was there at 6.30pm and the cable was activated and working by 8.30pm. was downloading at 1.2MB/sec. have to say everything went very nice and smooth.
When I switched from dsl to cable, I had to reset my router by pressing the tiny reset button. If nothing works, just call Teksavvy.
Do you notice any difference in just general browsing? Or is just the download speeds that are different? Is it really always non-throttled?

I don't do much downloading so actually the browsing is more important to me. It sometimes slows down on DSL somewhat in the early evening.

[daaave]

Do you notice any difference in just general browsing? Or is just the download speeds that are different? Is it really always non-throttled?

I don't do much downloading so actually the browsing is more important to me. It sometimes slows down on DSL somewhat in the early evening.

well for me, my dsl would max out at 50KB/sec down. either from the wiring in the condo or distance from the CO. i havent downloaded anything yet, will find out this weekend how it holds up.

[will660]

I'm still waiting here in richmond hill as well.... I was hoping it'll be done by now so I can cancel my rogers internet.... but now there's no light at the end of the tunnel....

I can put with a drop in their customer service cuz their prices are just great.... and plus, they are a growing company, and will go through some growing pains.... its not like rogers have excellent service either..... at least teksavvy tries....

[vickydgr8]

Can I use teksavvy DSL internet without phone connection?

[PennyPincher89]

can someone give me advice to how to setup the cable to a router? it works when i plug it into the computer, but my router has trouble picking it up, what setting should i put it in? do i have to configure my SB5101N modem? please send me a pm with advice.

I had the same issue w/ my router. I had to re-install the router w/ the CD it came with it to setup the new cable internet connection. Or else the router will continue to think it's still trying to connect to your previous connection - DSL in my case.

Been with teksavvy a few days now and everything working beautifully. Getting great speeds, installation executed perfectly, fast modem shipping, 24/7 tech support and best of all, unmetered cable internet service (unlimited bandwidth).

[sillysimms]

Can I use teksavvy DSL internet without phone connection?

You would need a dry loop with no landline.

[roger12]

Looks like end of the road for unlimited D/L

http://www.theglobeandmail.com/news/technology/globe-on-technology/crtc-ruling-handcuffs-competitive-market-teksavvy/article1778211/

[twboy1999]

was goign to switch to tecksavvy from rogers

but not anymore,,
unlimited bandwith coming to an end

[Jaytee]

Damn, this really sucks. Seriously, how useless is the CRTC. That said, I know this will effect TekSavvy DSL for sure, but I dont know if it will impact TekSavvy cable. Anyone know?


Looks like end of the road for unlimited D/L

http://www.theglobeandmail.com/news/technology/globe-on-technology/crtc-ruling-handcuffs-competitive-market-teksavvy/article1778211/

[UberN00b]

This currently only affects DSL/Bell Wholesalers, not Cable.

[jackie999]

Another interesting article...
http://www.boingboing.net/2010/10/30/canadas-telcoms-regu.html#comments

[alanbrenton]

This currently only affects DSL/Bell Wholesalers, not Cable.

If that is true, then I'll be going cable! Hopefully Teksavvy cable will be available in Oakville (Lakeshore and Great Oaks area).

Won't Rogers raise the same UBB idea to the CRTC though?

[jackie999]

If that is true, then I'll be going cable! Hopefully Teksavvy cable will be available in Oakville (Lakeshore and Great Oaks area).

Won't Rogers raise the same UBB idea to the CRTC though?

They can, and they probably will...but they'd be crazy to do that before all of the bhell hating refugees have jumped ship.

[geokilla]

Can someone explain to me how the fees work? I don't wanna be charged everytime I call in or need a technician to fix something that I cannot fix myself, like for example getting the coaxial cable changed or something.


If a Dispatch is required for troubleshooting = $99
Account changes = $5

I plan to switch from Rogers Express with 30% off to Teksavvy Express. Yes I'll be paying more, but I also get 3X more bandwidth.

[Chubbychicken]

If that is true, then I'll be going cable! Hopefully Teksavvy cable will be available in Oakville (Lakeshore and Great Oaks area).

Won't Rogers raise the same UBB idea to the CRTC though?

I know..Im in Oakville too...cant wait for them to get here. (8th line and Dundas ;-)

[Jeroyds]

I'm currently looking to switch from my Bell Fibe 16 service (throttling and lower bw cap) and I'm trying to decide between Teksavvy, 3Web, or Acanac. I don't mind paying a few more dollars a month as long as the service is reliable and throttle free. What's my best option? I won't use over 100GB a month. This is the small information I've gathered so far. Anything I've missed?

http://img152.imageshack.us/img152/8960/inet2.jpg

Is Teksavvy my best option for reliability and worth the extra coin?

[chaos1105]

Can someone explain to me how the fees work? I don't wanna be charged everytime I call in or need a technician to fix something that I cannot fix myself, like for example getting the coaxial cable changed or something.



I plan to switch from Rogers Express with 30% off to Teksavvy Express. Yes I'll be paying more, but I also get 3X more bandwidth.


Dispatch fee only applies if the issue is on your end. Acount changes would include something like downgrading your service to a slower speed, for example.

[chaos1105]

I'm currently looking to switch from my Bell Fibe 16 service (throttling and lower bw cap) and I'm trying to decide between Teksavvy, 3com, or Acanac. I don't mind paying a few more dollars a month as long as the service is reliable and throttle free. What's my best option? This is the small information I've gathered.

These prices are for ~15/1 service.



Is Teksavvy my best option for reliability and worth the extra coin?

Teksavvy is your best bet for reliability. Check out the review for 3Web: http://www.dslreports.com/comments/2509 (p.s. Acanac is just reselling 3Web cable).

[Jeroyds]

Teksavvy is your best bet for reliability. Check out the review for 3Web: http://www.dslreports.com/comments/2509 (p.s. Acanac is just reselling 3Web cable).

Thanks. Any ideas on the modem? Whats the cheapest and best option for their 15/1 service?