My Horror with Magellan GPS Service-Repair
My Horror with Magellan Service
I will keep this to the point and short. This was my horror with Magellan Service. I bought a 1470 on Feb 14 even though I used it less then 12 times I noticed dead pixles the size of a quarter. I called service they were very friendly and ask me to send it back at my expense for a replacement (they indicated they did not send return labels in Canada)
I sent it at a cost of $23 in 5 days I received a 1470 with a few scratches on the screen and it would not load. I called them back and indicated that this unit was dead on arrival and I did not want to send it back at my expense as before they said they would not pay for shipping but as a sweetener they would send me a 100% new unit. ( I figure I can sell my accessories and make up for the shipping costs. In around 5 days I received a new unit problem was it was a 1412. I called back pissed I also asked them if this was a joke and were they filming me for a reality show. I could not believe they mess-up again. Their position was they would not pay for shipping even though they screw-up again. This time they offered to send me a 100% new 1470 and a new leather case. Once again I figure I can sell the 1412 accessories and hopefully make up my $66 dollars in shipping cost. As of this writing I have not received the new 1470 or the leather case. I am keeping my fingers crossed
I will keep this to the point and short. This was my horror with Magellan Service. I bought a 1470 on Feb 14 even though I used it less then 12 times I noticed dead pixles the size of a quarter. I called service they were very friendly and ask me to send it back at my expense for a replacement (they indicated they did not send return labels in Canada)
I sent it at a cost of $23 in 5 days I received a 1470 with a few scratches on the screen and it would not load. I called them back and indicated that this unit was dead on arrival and I did not want to send it back at my expense as before they said they would not pay for shipping but as a sweetener they would send me a 100% new unit. ( I figure I can sell my accessories and make up for the shipping costs. In around 5 days I received a new unit problem was it was a 1412. I called back pissed I also asked them if this was a joke and were they filming me for a reality show. I could not believe they mess-up again. Their position was they would not pay for shipping even though they screw-up again. This time they offered to send me a 100% new 1470 and a new leather case. Once again I figure I can sell the 1412 accessories and hopefully make up my $66 dollars in shipping cost. As of this writing I have not received the new 1470 or the leather case. I am keeping my fingers crossed