Burger Bar in Kensington Market
I'm posting this here because I think it's more of a Shopping Discussion than Food.
I just came back from this place, first visit on a Team Buy coupon. Burger is ~$10, and the sides are $4. Overall, the food was pretty good. The menu said "naturally raised Ontario beef", and it does have more flavour than the average burger. The wait staff was generally friendly. It's got a "socialist" neighbourhood small business feel . They only offer tomato slices if they believe it's ripe enough, which we were "fortunate" enough to receive. They serve "micro brew" soda, which was ~$4 per serving.
I like to get people's feedback on a small problem that happened when we tried to use the Team Buy coupon. When we purchased the coupon, it says only 1 per person per visit. Later, they sent an updated email saying that it cannot be gifted on the spot, but the name has to properly reflect the user. Apparently, that posed some "logistical" problems. I don't see how complicated it could be, but I had Team Buy change the name on the voucher to my wife's name, who was there with me.
So when we gave them the vouchers and ordered the food, the waitress came back to say there was a rule change - only 1 voucher may be used per table, not per person as the voucher indicated. They said that update was sent out regarding this. (I said that if they really wanted, I'll move to another table, and won't talk to my wife during the meal.) Full disclosure, they did allow us to use 2 vouchers for both of us for this visit after a little discussion, and asked that we only use 1 per table in the future.
I went home and searched through my mailbox. I could only find the update about gifting rule on this voucher, that they requested the clients to make sure the name on the voucher to the person actually using it. Whether there was another update on the rules of redemption, I don't think it should have been allowed, especially after the payment for the Team Buy voucher has been made. The idea of Team Buy and other daily deal sites is for customers to make up their mind quickly and only have 1 day to buy the product. If the rule was 1 per visit per table, I would probably not have bought it. (I seldom go to a local restaurant by myself.) If the rules on how to redeem the voucher changes, the effectively the product has changed, and that is not really unfair for the buyer who did not really receive what they paid for.
I've sent an email to Team Buy to refund the other 2 vouchers and have yet to hear from them... But this does give me pause to make future purchases...
I just came back from this place, first visit on a Team Buy coupon. Burger is ~$10, and the sides are $4. Overall, the food was pretty good. The menu said "naturally raised Ontario beef", and it does have more flavour than the average burger. The wait staff was generally friendly. It's got a "socialist" neighbourhood small business feel . They only offer tomato slices if they believe it's ripe enough, which we were "fortunate" enough to receive. They serve "micro brew" soda, which was ~$4 per serving.
I like to get people's feedback on a small problem that happened when we tried to use the Team Buy coupon. When we purchased the coupon, it says only 1 per person per visit. Later, they sent an updated email saying that it cannot be gifted on the spot, but the name has to properly reflect the user. Apparently, that posed some "logistical" problems. I don't see how complicated it could be, but I had Team Buy change the name on the voucher to my wife's name, who was there with me.
So when we gave them the vouchers and ordered the food, the waitress came back to say there was a rule change - only 1 voucher may be used per table, not per person as the voucher indicated. They said that update was sent out regarding this. (I said that if they really wanted, I'll move to another table, and won't talk to my wife during the meal.) Full disclosure, they did allow us to use 2 vouchers for both of us for this visit after a little discussion, and asked that we only use 1 per table in the future.
I went home and searched through my mailbox. I could only find the update about gifting rule on this voucher, that they requested the clients to make sure the name on the voucher to the person actually using it. Whether there was another update on the rules of redemption, I don't think it should have been allowed, especially after the payment for the Team Buy voucher has been made. The idea of Team Buy and other daily deal sites is for customers to make up their mind quickly and only have 1 day to buy the product. If the rule was 1 per visit per table, I would probably not have bought it. (I seldom go to a local restaurant by myself.) If the rules on how to redeem the voucher changes, the effectively the product has changed, and that is not really unfair for the buyer who did not really receive what they paid for.
I've sent an email to Team Buy to refund the other 2 vouchers and have yet to hear from them... But this does give me pause to make future purchases...