ref: RFD post from 2007
edit: No, apparently they had the magnetic button TNAs going back to at least 2005. And even then owners were complaining about the magnetic buttons, not because they were falling off but because they were (magnetically) sticking to things, causing havoc with the magnetic strips on credit cards, etc, and interfering with proper wrist watch operation. [Source]
Lesson: if you value your "hard earned money", research the store & product before you buy.
I personally think the OP was initially over-reacting (expecting/asking for a new coat just because a button fell off, and then later not being appreciative that they were given a spare button), but do agree that it sounds like they sell crappy products and have crappy customer service. 'Suhayb217' wrote:
Certainly can't hurt to try.
That said, from the same 'mallvibes' Aritzia complaint thread as posted above:
"Horrible Customer service at Aritzia" [Source]
Silverdiablo, on MallVibes.com thread, in March 2010 wrote:
..not to rain on your parade, but i somehow doubt headoffice will do anything. i've dealt with the owner of aritzia and well, i can see why their customer service is awful.
and if they lose you or 10 people because of their horrible customer service, unfortunately you'll just be replaced with 20 other underaged girls with mommy and daddy's credit card.