This has been an adventure.
I originally made my order for the power supply, the case, and an Adafruit sticker to get me over the $20. The sticker and the power supply were not available, so I was told I'd get the case and they'd still give me a free Pi. Yay me!
So, it takes until the following Tuesday for the Pi and case to be shipped out. I get the notice so I contact FedEx with the tracking number so that they can attach the advancement fee to my account. Pi arrives on Wednesday and the driver says no fees owing. All seems good.
Friday morning I get an email from FedEx, "Shipping charges of $61 have been charged to your account". Oh no, I already have the Pi and I've ordered stuff from Amazon to go with it. I contact Arrow. The customer service rep tells me that the shipper has put the wrong INCOTERMS on the shipping document and that I should contact FedEx and send them copies of my invoices that show the proper INCOTERMS.
I contact FedEx. They email me back that I should hear from the billing department in 3 business days.
Wednesday comes, I have not heard back from FedEx. I check the snail mail, there is a bill from FedEx for the taxes and the ADVANCEMENT FEE! I send another email back to customer service (attaching the original invoices since I have as yet to hear from them about where to email them). Next day, an email from FedEx tells me again that the matter has been forwarded.
Friday I get an email from ARROW that my account is overdue. NO, I paid by PayPal when I originally ordered, the full order amount to which they have partially refunded for the missing items. I send an email saying such.
Today, an email from FedEx tells me they have denied my request to have the advancement fee removed. Arghhh!
I phone in. The very nice CSR looks at my account. She removes the advancement fee and tells me that the shipping charges are being reversed and charged to the shipper. I get an email within the hour about the shipping reversal.
I follow the link to my account. The refund is on my account. However, it appears that FedEx now does not have my credit card information. Info they had last week when they charged me. I re-enter the data, but it doesn't seem to be sticking. Guess I will check tomorrow.
Arrow has not contacted me to confirm that they have found my original payment.
(Edit: The INCOTERM on the packing slip was EXW. The correct INCOTERM on the invoice and other emailed document was DAP. DAP means that the shipper pays)
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It seems that I have received the Pi for US$6.88 plus the taxes at the border. So in the end it appears I got a fantastic deal. I'll feel better when I see the credit back on my card.
I think I'll order my next Pi from Microsoft or Amazon.ca.
I originally made my order for the power supply, the case, and an Adafruit sticker to get me over the $20. The sticker and the power supply were not available, so I was told I'd get the case and they'd still give me a free Pi. Yay me!
So, it takes until the following Tuesday for the Pi and case to be shipped out. I get the notice so I contact FedEx with the tracking number so that they can attach the advancement fee to my account. Pi arrives on Wednesday and the driver says no fees owing. All seems good.
Friday morning I get an email from FedEx, "Shipping charges of $61 have been charged to your account". Oh no, I already have the Pi and I've ordered stuff from Amazon to go with it. I contact Arrow. The customer service rep tells me that the shipper has put the wrong INCOTERMS on the shipping document and that I should contact FedEx and send them copies of my invoices that show the proper INCOTERMS.
I contact FedEx. They email me back that I should hear from the billing department in 3 business days.
Wednesday comes, I have not heard back from FedEx. I check the snail mail, there is a bill from FedEx for the taxes and the ADVANCEMENT FEE! I send another email back to customer service (attaching the original invoices since I have as yet to hear from them about where to email them). Next day, an email from FedEx tells me again that the matter has been forwarded.
Friday I get an email from ARROW that my account is overdue. NO, I paid by PayPal when I originally ordered, the full order amount to which they have partially refunded for the missing items. I send an email saying such.
Today, an email from FedEx tells me they have denied my request to have the advancement fee removed. Arghhh!
I phone in. The very nice CSR looks at my account. She removes the advancement fee and tells me that the shipping charges are being reversed and charged to the shipper. I get an email within the hour about the shipping reversal.
I follow the link to my account. The refund is on my account. However, it appears that FedEx now does not have my credit card information. Info they had last week when they charged me. I re-enter the data, but it doesn't seem to be sticking. Guess I will check tomorrow.
Arrow has not contacted me to confirm that they have found my original payment.
(Edit: The INCOTERM on the packing slip was EXW. The correct INCOTERM on the invoice and other emailed document was DAP. DAP means that the shipper pays)
=================
It seems that I have received the Pi for US$6.88 plus the taxes at the border. So in the end it appears I got a fantastic deal. I'll feel better when I see the credit back on my card.
I think I'll order my next Pi from Microsoft or Amazon.ca.