Is there something in writing that shows the collector box and gasket is covered, also can I get the third part contractor to remove the red tag instead of reliance if reliance insist that they won't cover the collector box and gasket?newlyborn wrote: ↑ Collector box and gasket IS COVERED under insurance. Heat exchanger is the only exception. It seems you guys are being taken for ride. You can have gaslet and collector box replaced privately and let reliance change the gas valve afterwards. Relaince will be responsible to remove the red tag.
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- SCORE+59
- vrscdx
- Sr. Member
- Jun 23, 2019
- 663 posts
- 524 upvotes
- newlyborn
- Deal Addict
- Jun 16, 2009
- 4517 posts
- 3449 upvotes
- Vaughan
You can challenge Reliance asking for a contract that states the gasket/collector box is not covered. AFAIK contract stipulates that all parts of the furnace are covered except heat exchanger. When I worked for Direct Energy / Reliance, I never heard that these parts are not covered. Sorry, I don't have a copy of the contract to show you.
The person who is doing the final repair is liable to remove the red tag.
The person who is doing the final repair is liable to remove the red tag.
Certified HVAC Pro. Committed to Customer, not brand. Past RFD Review
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- vrscdx
- Sr. Member
- Jun 23, 2019
- 663 posts
- 524 upvotes
Thank you for clearing this up, when I called reliance I said I didn't see anything on the terms and conditions saying it's not covered, but she told me to call the technician because he determines what is covered. The technician said it's not covered and was being very rude to me when I said I would have a third party contractor replace the box and gasket. He said he won't install the gas valve unless the box/gasket are changed first, so I'm worried he will say the box/gasket wasn't done correctly or find something else to not remove the red tag. I would much rather have reliance install the gas valve first, then have a third party licensed contractor remove the red tag once he changes the box and gasket.newlyborn wrote: ↑ You can challenge Reliance asking for a contract that states the gasket/collector box is not covered. AFAIK contract stipulates that all parts of the furnace are covered except heat exchanger. When I worked for Direct Energy / Reliance, I never heard that these parts are not covered. Sorry, I don't have a copy of the contract to show you.
The person who is doing the final repair is liable to remove the red tag.
- lilmikey
- Deal Addict
- Nov 14, 2006
- 3149 posts
- 1952 upvotes
- GTA
Rule for others, dont get home warranty plans, they will come in red tag your equipment and then get $$$ somehow from you to get it back online working.vrscdx wrote: ↑ Thank you for clearing this up, when I called reliance I said I didn't see anything on the terms and conditions saying it's not covered, but she told me to call the technician because he determines what is covered. The technician said it's not covered and was being very rude to me when I said I would have a third party contractor replace the box and gasket. He said he won't install the gas valve unless the box/gasket are changed first, so I'm worried he will say the box/gasket wasn't done correctly or find something else to not remove the red tag. I would much rather have reliance install the gas valve first, then have my third party contractor remove the red tag once he changes the box and gasket.
I dont know how many furnaces/hot water tank replacement jobs I've gotten because reliance/enbridge/meter technician came into the home to re-light pilot/check equipment then retag it. "Heat exchanger cracked" maybe 1 out of 10 did have a cracked one. They see something 10+ years they gonna try and red tag it.
Dont let them in your house, dont get a plan. Install new equipment and then call a tech in when theres a problem. Same with water tanks, try and outright own them and not rent, whole other thread explaining why.
- vrscdx
- Sr. Member
- Jun 23, 2019
- 663 posts
- 524 upvotes
I already told my in-laws, once this is fixed to cancel the warranty plan, the biggest rip off ever. We are going to call the customer care line tomorrow morning and see if they will cover the parts since talking to a normal rep is getting us nowhere, and the reliance tech won't help saying it's not covered.lilmikey wrote: ↑ Rule for others, dont get home warranty plans, they will come in red tag your equipment and then get $$$ somehow from you to get it back online working.
I dont know how many furnaces/hot water tank replacement jobs I've gotten because reliance/enbridge/meter technician came into the home to re-light pilot/check equipment then retag it. "Heat exchanger cracked" maybe 1 out of 10 did have a cracked one. They see something 10+ years they gonna try and red tag it.
Dont let them in your house, dont get a plan. Install new equipment and then call a tech in when theres a problem. Same with water tanks, try and outright own them and not rent, whole other thread explaining why.
- lilmikey
- Deal Addict
- Nov 14, 2006
- 3149 posts
- 1952 upvotes
- GTA
Tell them to repair for free or you will be leaving and getting it all fixed by another company.vrscdx wrote: ↑ I already told my in-laws, once this is fixed to cancel the warranty plan, the biggest rip off ever. We are going to call the customer care line tomorrow morning and see if they will cover the parts since talking to a normal rep is getting us nowhere, and the reliance tech won't help saying it's not covered.
- tealvr
- Newbie
- Jun 1, 2016
- 14 posts
- 1 upvote
Hi Everyone,
Need advice as I am a first time home owner.
I need an AC unit with installation in ottawa, my house is 2030 sqft without basement and 2664 with finished basement . It is a brand new home and the rough in is already there for the AC unit.
The builder is normally putting a 2 tonnes unit therefore I am also looking for a 2 tonnes AC unit as well.
Can you guy give me advise as to which brand and installer to choose
Appreciate the help in advance
Need advice as I am a first time home owner.
I need an AC unit with installation in ottawa, my house is 2030 sqft without basement and 2664 with finished basement . It is a brand new home and the rough in is already there for the AC unit.
The builder is normally putting a 2 tonnes unit therefore I am also looking for a 2 tonnes AC unit as well.
Can you guy give me advise as to which brand and installer to choose
Appreciate the help in advance
- sickcars
- Deal Guru
- Mar 13, 2004
- 13840 posts
- 5545 upvotes
- Ontario
Brand is not that important it comes down more to the installer and if they install it properly. That being said i would be looking for a brand that has the best factory warranty & even look into buying extra warranty from the manufacturer (Not the HVAC Company as they could go out of business)
Not that it makes a big difference but what type and brand furnace do you currently have? Sometimes it may be nice to get the same brand so they can use the same type of technology and work together like Goodman/Amana has if thats something you are interested in.
Not that it makes a big difference but what type and brand furnace do you currently have? Sometimes it may be nice to get the same brand so they can use the same type of technology and work together like Goodman/Amana has if thats something you are interested in.
tealvr wrote: ↑ Hi Everyone,
Need advice as I am a first time home owner.
I need an AC unit with installation in ottawa, my house is 2030 sqft without basement and 2664 with finished basement . It is a brand new home and the rough in is already there for the AC unit.
The builder is normally putting a 2 tonnes unit therefore I am also looking for a 2 tonnes AC unit as well.
Can you guy give me advise as to which brand and installer to choose
Appreciate the help in advance
- Matth10
- Member
- Oct 9, 2012
- 217 posts
- 111 upvotes
- SK
Looking for options on an AC system for my house. It’s heated with radiant in floor heat from a natural gas boiler, so no ducting.
From what I’ve found online it’s seems a ductless mini split or just portable AC seems to be my only option? I’m not really fond of the large wall mounted unit that go with the mini splits and it’s only a single room fix. Installing new ducting in the attic space wouldn’t be an issue.
From what I’ve found online it’s seems a ductless mini split or just portable AC seems to be my only option? I’m not really fond of the large wall mounted unit that go with the mini splits and it’s only a single room fix. Installing new ducting in the attic space wouldn’t be an issue.
- 1chinaman
- Sr. Member
- Jan 19, 2013
- 708 posts
- 626 upvotes
- Ottawa
Ductless also comes in ceiling recessed/cassette or concealed with ductingMatth10 wrote: ↑ Looking for options on an AC system for my house. It’s heated with radiant in floor heat from a natural gas boiler, so no ducting.
From what I’ve found online it’s seems a ductless mini split or just portable AC seems to be my only option? I’m not really fond of the large wall mounted unit that go with the mini splits and it’s only a single room fix. Installing new ducting in the attic space wouldn’t be an issue.
- lilmikey
- Deal Addict
- Nov 14, 2006
- 3149 posts
- 1952 upvotes
- GTA
- iceman2015
- Member
- Nov 29, 2015
- 480 posts
- 144 upvotes
- Toronto, ON
Hi there. So i recently moved into a home and noticed that in our basement there seems to be no heating but there are vents on the ceiling. How can i check to see if this is working properly?
Thank you.- tealvr
- Newbie
- Jun 1, 2016
- 14 posts
- 1 upvote
Thanks for the valuable info, my furnace is lennox. However lennox ac units are a little on the higher side. Goodman is the cheapest in Ottawa I thinksickcars wrote: ↑ Brand is not that important it comes down more to the installer and if they install it properly. That being said i would be looking for a brand that has the best factory warranty & even look into buying extra warranty from the manufacturer (Not the HVAC Company as they could go out of business)
Not that it makes a big difference but what type and brand furnace do you currently have? Sometimes it may be nice to get the same brand so they can use the same type of technology and work together like Goodman/Amana has if thats something you are interested in.
- newlyborn
- Deal Addict
- Jun 16, 2009
- 4517 posts
- 3449 upvotes
- Vaughan
As @sickcars have mentioned do not get fixated on brand or SEER rating. AC actually operated less than 45-60 days during whole season. Lennox is a premium brand but if the price difference in comparison to Goodman is substantial, than go for Goodman. Just be careful in choosing your installer as Goodman is available to anyone unlike Lennox.
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- Mylocosta
- Deal Addict
- Jan 30, 2017
- 1117 posts
- 279 upvotes
Can anyone help me with an issue I have. I have replaced my flame sensor a few times thinking it was the issue but is not. My gas valve a few times during the winter season struggles to light the flame and thus stops trying after a few tries and my house obviously wont heat up. We have measure the gas psi and everything seems good. Is this a typical problem? It’s only 2 seasons old. It’s also a Goodman. It gives us 7 flashing lights as the code. Do I have a lemon of a gas valve?
Also after a couple of hours the furnace starts to miraculously work again even if no one does anything.
Also after a couple of hours the furnace starts to miraculously work again even if no one does anything.
- pootza
- Deal Fanatic
- Dec 19, 2009
- 6197 posts
- 4451 upvotes
Turn your thermostat up and when the heat and fan kicks in see if there is hot air coming out of the vents or air sucking into the vents.iceman2015 wrote: ↑ Hi there. So i recently moved into a home and noticed that in our basement there seems to be no heating but there are vents on the ceiling. How can i check to see if this is working properly?
Thank you.
- pootza
- Deal Fanatic
- Dec 19, 2009
- 6197 posts
- 4451 upvotes
If this is the code for 7 flashing lights:Mylocosta wrote: ↑ Can anyone help me with an issue I have. I have replaced my flame sensor a few times thinking it was the issue but is not. My gas valve a few times during the winter season struggles to light the flame and thus stops trying after a few tries and my house obviously wont heat up. We have measure the gas psi and everything seems good. Is this a typical problem? It’s only 2 seasons old. It’s also a Goodman. It gives us 7 flashing lights as the code. Do I have a lemon of a gas valve?
Also after a couple of hours the furnace starts to miraculously work again even if no one does anything.
Seven LED flashes This warns of a low flame sense microamp signal. This is the result of a coated flame sensor or a lazy flame due to poor gas pressure.
and you've changed your gas valve/flame sensor you may just have a dirty burner where the flame sensor is located or not a good conductor area (dirty) between the sensor and the burner. Also measure the microamp signal.
- Mylocosta
- Deal Addict
- Jan 30, 2017
- 1117 posts
- 279 upvotes
How much would it be for someone to come and “clean up” or fix this issue if indeed it is this?pootza wrote: ↑ If this is the code for 7 flashing lights:
Seven LED flashes This warns of a low flame sense microamp signal. This is the result of a coated flame sensor or a lazy flame due to poor gas pressure.
and you've changed your gas valve/flame sensor you may just have a dirty burner where the flame sensor is located or not a good conductor area (dirty) between the sensor and the burner. Also measure the microamp signal.
- pootza
- Deal Fanatic
- Dec 19, 2009
- 6197 posts
- 4451 upvotes
Depending where you are and if you get a competent HVAC tech it should be less than an hour so I imagine $120 if that's the going rate in your area.
If you're handy and have the proper meter there's lots of youtube videos to do it yourself.
- iceman2015
- Member
- Nov 29, 2015
- 480 posts
- 144 upvotes
- Toronto, ON
Hi pootza. One of the vents is blowing some hot air out but not as strong. The other vent is kind of a bit cooler so not sure. Is this something that I can adjust myself?