AVOID Mississauga Hyundai at all costs!!!
Original thread: http://www.gencoupe.com/ontario/129824- ... ost1523351
On the final note, I am NOT bashing Mississauga Hyundai as a whole but ONLY their service department. I never had a problem with the sales staff and I would recommend Brian Tan from that dealership. No BS type of guy and very straight forward.Jankz wrote: ↑Apr 8th, 2005 10:03 pmSo the local dealer which is where I also bought my car was the obvious choice for servicing and doing any warranty work. Its super close and I got to know some of the guys there so it seemed like the right choice. This ofcourse was all well and good until the problem started which led to an eventual BAN from that dealer.
The first major issue occured when I kept bringing the car in for balancing and allignment. As many of you have probably experienced, for whatever reason the car came not balanced properly and wants to pull to the left. This being under warranty ofcourse seemed like the logical thing to bring in and get fixed. Im not really going to go into why after 3-4 tries the car was still doing the same thing, or what they actually did with the car (if anything) in that time, but I will show you what they did to the inside of the rims.
Now I have had rims balanced before, I have done them myself before and watched shops do them, never have I seen this done to any of them. When I noticed this I obviously went to complain and I got to talk to the shop foreman. He looked at it and proceeded to tell me that they have to rough it up in order for the weight to stick on. Also that this isn't a problem as the inside of the rims will get dirty anyhow and I wont see it. This, as you may imagine was a load of crap and I was not too impressed. They refused to do anything for me as it was "fine" and I had no choice but to leave. I got the rims refinished with a help of a friend who worked there that talked to another manager who agreed this was super shady.
The next item, I can't really prove but what they said made no sense so I'll let you decide.
I had my fuel pump replaced because it was making that whiny noise that some of you may or may not have already experienced. Day after I parked at the gym, came back to the car and went to start it. The car wouldn't start and all I saw was fuel pumping to the ground under the car. Skipping the grueling 2.5 hours of waiting for the right tow truck and having to call the fire dept to clear it first, it got towed to the then closed dealership. I went in early the next day and they took it in and fixed it rather quickly. The explanation was, that a pebble bounced off the road and hit the clip holding my high pressure line on and it got disconnected. Now...if you have had the chance to look under the vehicle, the lines are all connected on top of the tank, and the gap between the rail and fuel tank is very small. So the chances of this guided missle of a rock to hit this clip and cause this seems extremely unlikely. What is more lilely is that they line was not put back on all the way and it came off, perhaps not even with a clip (guess we'll never know now).
Last item, and the one that put the final nail in the coffin. Got my headlights repalced due to condensation. While replacing the right one they asked me to come into the shop to help transfer the HID bulb from one and on to the other. This is fine, they don't feel comfortable with it as to not damage. No problem. That light was replaced no problem. Now on the left side, that light got resealed, and then replaced. Each time the bulb was taken out and placed back in without asking for my help to do it. Everything was done, seemed fine and I left on my way. Day after I noticed the light was out, and it was dark so I waited till the next day to check it out (figure they didn't connect one of the wires all the way in or something). Open her up and sure enough, the ground wasn't connected. Then I saw this...
They managed to break off and separate the bulb from the lock neck. Left the neck still locked in and put the bulb to just flop around inside. Now if it wasn't for the light going out, I prolly wouldn't have had noticed AT all, so lucky?
Obviously now super pissed, I went in to talk to a manager. I told him the issue, and he basically said that his guy said he didn't do it and that he doesn't know that it wasn't me that did it. This went back and forth and resulted in me being banned from the dealership as they clearly see I didn't think their work was up to my standards.
So let everyone make their own conclusions from this, and I'm sure there are people who haven't had problems with them. Im not going to go and slander and call them incompetent or anything, but I think people should be aware of what others have experienced.
EDIT: So I was informed that my complaining to Hyundai Canada actually did something. Turns out that the dealership got fined and got audited on their work. So if you got a bad service or got the car damaged and they are not willing to do anything, it makes a difference writting to Hyundai Canada and the Better Business Bureau.
Just a note, they are trying to turn away any customers that didn't purchase the car at the dealership. They can't do that so make sure you don't fall for it. If they refuse to do the work, take the name of the person that said it, and file a complaint.
Things wont change unless people voice their opinions, we have a voice and bought into the warranty and the service and should be heard if we are not being treated like customers.
Did anyone else here had a bad experience from Mississauga Hyundai's service department? Voice your concerns to Hyundai Canada and BBB. Take a stand!