Personal Finance

Avoid TD Canada Trust

  • Last Updated:
  • Feb 25th, 2011 6:06 am
[OP]
Sr. Member
Jan 1, 2009
521 posts
146 upvotes

Avoid TD Canada Trust

This is in regards to there Customer Service and there products.

I've had continued problems with this Company in terms of its products and Services.

1. They wanted to charge me $340 a month for car insurance, where as my current insurance company only charges me $267 (Gore Mutual Financials), and yes the exact same coverage.

2. The branch I went to (Upper James, in Hamilton Ontario) doesn't even know how to processes a wire transfer, nor could they processes a cheque from a reputable company (MBI) and lastly when I went to cash in a cheque they wanted to hodl it for 15 days, i went to a different bank and they processed it on the spot. The final straw was when they changed my US bank account without even telling me, how they aren't accountable for doing these types of things I have no clue. Avoid TD CANADA TRUST, HORRIDE service, and they will rip you off any chance they get, and if their reading this i'm sick of being treated like a douche bag, and i'll be canceling my cc, bank accounts, and investments with you, for a bank that actually has knowledgeable employees and care about my business.
65 replies
Newbie
Jun 20, 2010
52 posts
1 upvote
Edmonton, AB
Hrm. I've never had an issue.

Perhaps it's operator error?

Just my $0.02. :)
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Sep 22, 2009
2740 posts
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Canadia
Prepare for a surge of flames from the TD select service mob...
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Member
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Apr 6, 2007
392 posts
28 upvotes
Mississauga
******* wrote:
Sep 30th, 2010 5:24 pm
Whatever happen to "Toronto" Dominion "Canada" Trust?
Got globalized :rolleyes:
Deal Addict
Mar 27, 2003
1126 posts
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Vancouver
******* wrote:
Sep 30th, 2010 5:24 pm
I was speaking with a CSR at TD the other day on behalf of a client. I could barely understand the woman on the other end of the line. When I asked her if she was in Canada, she replied "no, India"....I asked her to repeat what I said to her a few times to confirm what I was saying to her. Not once did she reiterate what I had just said. I hung up.

Are you freaking serious? One of the largest employers in Canada, with a country fighting unemployment and you are outsourcing to India? It blew my mind! Whatever happen to "Toronto" Dominion "Canada" Trust?

I guess you bank with the good ole mattress? :rolleyes:
Newbie
May 19, 2009
40 posts
2 upvotes
Vancouver
I like TD, it is the only one out of the big 5 banks that would waive fees with minimum balance. So far never had problems with them, except the financial advisors who speaks foreign languages to "help" immigrants. My parents being first generation immigrants got ripped off big time.
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Oct 23, 2003
7692 posts
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TD is alright but theyre starting to lose my interest outside of having a small checking account with atms everywhere. not really worth the time and money investment if you're a small timer trying to save up.
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Jan 2, 2004
2732 posts
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Peterborough
Been banking with Canada Trust and TD Canada Trust for over thirty years. Never had any kind of serious hassle.
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Dec 5, 2006
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Markham
kar126 wrote:
Sep 30th, 2010 6:22 pm
I like TD, it is the only one out of the big 5 banks that would waive fees with minimum balance. So far never had problems with them, except the financial advisors who speaks foreign languages to "help" immigrants. My parents being first generation immigrants got ripped off big time.

Yes,I like them. Quite friendly each time and a lot branches. Only surprised is when I changed my RRSP plan , that financial consultant told me he didn't use credit card :)
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Aug 12, 2006
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******* wrote:
Sep 30th, 2010 5:24 pm
I was speaking with a CSR at TD the other day on behalf of a client. I could barely understand the woman on the other end of the line. When I asked her if she was in Canada, she replied "no, India"....I asked her to repeat what I said to her a few times to confirm what I was saying to her. Not once did she reiterate what I had just said. I hung up.

Are you freaking serious? One of the largest employers in Canada, with a country fighting unemployment and you are outsourcing to India? It blew my mind! Whatever happen to "Toronto" Dominion "Canada" Trust?

Where have you been? Outsourced to India is old news. Same case with TD Visa cards.
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Sep 23, 2009
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All banks are the same, there is no such thing as loyalty. As a former employee we did things for customers based on how much money they had and if they 'felt' like an honest person. (i.e a not a scammer) I know that current employees will say its not the truth. I say, put a microphone on someone who works at TD, any TD, don't tell the employees around that person and listen to the comments and things that are said. Any day, any condition, any time. I promise you, loyalty, products, services, blah blah blah, will go out the window. And I'm not a TD hater. Its every bank, my family works at almost every single major bank, some went in corrupt (willing to make a sale at the cost of a soul) and others like me sold their soul after we got there. IT was that or get fired or poor performance reviews. I was rated QH every single time, but I digress, I think I've almost got my soul back. Yesterday those automatic doors finally started to open for me again...

But if you have more then a little knowledge, you as a customer can play by the rules and have a lot of things for free. Many of them have been covered in these forums. So in that respect TD/RBC are good.
Sr. Member
Jul 28, 2005
604 posts
47 upvotes
Mississauga
Nauth wrote:
Sep 30th, 2010 5:00 pm
This is in regards to there Customer Service and there products.

I've had continued problems with this Company in terms of its products and Services.

1. They wanted to charge me $340 a month for car insurance, where as my current insurance company only charges me $267 (Gore Mutual Financials), and yes the exact same coverage.

2. The branch I went to (Upper James, in Hamilton Ontario) doesn't even know how to processes a wire transfer, nor could they processes a cheque from a reputable company (MBI) and lastly when I went to cash in a cheque they wanted to hodl it for 15 days, i went to a different bank and they processed it on the spot. The final straw was when they changed my US bank account without even telling me, how they aren't accountable for doing these types of things I have no clue. Avoid TD CANADA TRUST, HORRIDE service, and they will rip you off any chance they get, and if their reading this i'm sick of being treated like a douche bag, and i'll be canceling my cc, bank accounts, and investments with you, for a bank that actually has knowledgeable employees and care about my business.

Another Steel Towner! Now fill out your location please - rep it :)

You are not alone; I have had my fair share of incompetence at the very same Branch on Upper James (Mohawk/Upper James branch?). I had some problems withdrawing about $3000 in cash @ the teller & being told they needed more info from me before they could give me the $. I had these issues before therefore had them place a password in my file that I would direct them to so as to eliminate this sort of nonsense - however she still wasn't being cooperative! Fortunately a guy I went to HS with came over and asked what the problem was and just told her he'll vouch for me and just do it.

I've been in other TDCT locations & walked in with no ID at all, directed them to where password info is and they say no problem how much do you need?

My breaking point was when I had a friend pay back money in $20/$50 and I just wanted to keep the $ instead of depositing back into my acc't so I went in and wanted to convert the $ to strictly $50/$100 denominations. They told me they can't do that for someone walking in - I said excuse me I have an acc't here, still no go. I left and went to the next closest branch which was the one by Limeridge Mall & no problems whatsoever. I then closed my acc't on the spot. The teller at that location was very good & tried to persuade me but when I told him the story he said I don't blame you then. Been with PCF since - now looking to open another acc't with one of the big 4 banks.

Sounds like stay away from the idiots from TDCT on Upper James at all costs or at least definitely the one @ Upper James & Mohawk.
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Nov 3, 2002
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Ottawa
So everyone should avoid one of Canada's largest and top rated banks because a) they didn't give you the cheapest car insurance quote, b) you have an issue with a handful of their service reps at one of their branches, and c) you didn't make yourself familiar with their policies before you signed up for various services with them?
:facepalm:
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Aug 12, 2006
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******* wrote:
Sep 30th, 2010 8:44 pm
I knew they hired those whose native tongue was not English speaking, but I didn't think they outsourced to third world countries.
I think its mentioned in Roseman's article in Toronto Star few years back.
I am with Canada trust for long time. But I don't like their service nowadays. Its not bad but not good as used to be.
The thing I see are new hires without experience. They have less info than whats on their web site.

Last month is the first time (in 20 Years) I had to show ID for $1000 US withdrawal for my US Visit.
The bad thing I see is no people over age 40 in branch.
Never Black people working in branch. I see Canadians of Chinese origin, Indian, Middle East but never black or African Canadian. :(
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Mar 27, 2003
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champlinD wrote:
Oct 1st, 2010 5:07 pm
Never Black people working in branch. I see Canadians of Chinese origin, Indian, Middle East but never black or African Canadian. :(
Not that I care, but my main branch has a black person working the counters.

Reason you don't see as much of them is probably cause they're at a disadvantage when it comes to having a second language skill that's spoken by a visible minority. I doubt it's what you're thinking.

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