Every business operates that way, they simply hide it in the prices. International sites like B&H don't know what the viewer will do when they get to the checkout.jstyle wrote: ↑ I purchased an item from B&H and it came from Etobicoke. I paid customs & duties prior thinking it would be coming from the states... Sorry for the lack of better words but this seems like a scam. I emailed them and they said since the item is not directly drop shipped and it comes from them this is why they charge customs. Which makes no sense, I would be charged customs if they DID drop ship directly to me because it is crossing the border. At this point it did not cross the border it came from Etobicoke. So they are just dumping their costs on to me, no other business operates like this. You as a business should eat the importing costs, if you include it in the item price thats fine but you can't charge people extra on top and call it "customs & duty fees". Im wondering if I selected to pay for it after wards I would have not had to pay anything?
If you'd bothered to read their page on Canada shipping you'd know exactly what they do - https://www.bhphotovideo.com/find/HelpC ... jsp#canada