Baited and Switched by Bell
Last night I received an e-mail which was a standard one year contract with bell which included a $100 penalty for early cancellation. This was not at all what we had agreed to on the phone.
I called today and asked to speak to a supervisor. He told me that if I just agreed to the contract that was sent that they would credit me the difference monthly. When I explained that I had agreed to the deal because the CSR explained I would not have to contract he said that this was the only way they could offer the service to me. Needless to say I promptly cancelled my service with them.
This is not my first experience with shady business practices by bell. I would like to report this matter to the BBB and the federal government agency that oversees unfair/fraudulent business practices. How do I proceed from here?