THE BAY return policy = bad
I purchased a Keurig coffee maker for my DHs birthday. He tried it and didn't like it at all. I thought, no problem, that's why I purchased it at the Bay.
I was under the assumption that they had a 'if you're not satisfied for whatever reason' return policy. I had purchaed it well ahead of this b-day because it was on sale, so it was past the 30 days, but not 60 yet. I figured they would refund me on a gift card, which would have been fine.
I was shocked when they told me that I could not return it because it had been used. They said even if there was something wrong with it, I still would not be able to return it...would have to deal with Keurig (manufacturer) directly. Wha??? ...since when?
How are you supposed to know if you're satisfied with a coffee maker unless you use it? If it had been a pan, or shirt, where you can't tell if it's been used, I would have gotten my refund. With things like coffee makers, toasters etc, I guess you're screwed if you buy it at the Bay now.
They should tell you when you purchase these types of items, that you're SOL if you try it, don't like it and want to return it. That way when you get home you can stare at the box before deciding if you want it or not. What's worse to me though, is that if there had been something wrong with it, I still wouldn't get a refund. I would have had to deal with the manufacturer directly.
I had a toaster oven that started acting up after about 6 months, that I had purchased at Sears. They were more than happy to give me a full refund or exchange, no questions asked.
I guess I'll be buying all my small appliances at Sears or Costco from now on.
When did the Bay sink so low?