been on hold

[s2kdarren]

with dell tech support for almost 45 minutes and no real person yet. i just wanted to vent.
that is all

[BlueMax]

Been there - done that. Got a free printer out of it (it sure helped my argument at least.) Do NOT waffle on your terms - be firm but polite.

[astraea]

woo.
at least there's no aggravating 'lounge' music playing
...or is there?

[s2kdarren]

omg, the music makes me want to kill puppies, i think they do it to aggravate you enough to hang up and not waste there money with our silly questions...
PLEASE DELL, DON'T MAKE ME DO IT

[Electricute]

a trick i do, is i try and get to the sales dep, usually they are the same people as tech.

with the automated prompts, just tell them u want to buy soemthing, and theres a CSR withing minutes

[sxz]

3Web CS puts you on hold for 2 hours. If you think you got it bad, think again.

[ahyue2]

I wanted to order a BA trip with my gf last year.....

Waited for 45 minutes after the first call got cut....and well......the call centre closed after that ....what a bummer.

[midnightskulker]

If you're calling Dell Canada, go to the French queue. Then asked if they speak English. It's a fast way to get through and it's worth a shot.

[s2kdarren]

AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH i had to hang upcaus ei had to pick up my mother!!! now im waiting again......

keep puppies away form me

tried the french route... didnt help, now i have both going onhold on two lines.....

tried the sales route, all i got is a sorry apologetic salesperson saying that she couldn't skip the queue....... man they are fast to get on the phone for sales.... lol