Did you have the promised discount in writing? If so, all you had to do is forward this to the executive office. If it was verbal, there's your mistake right there. Executive office (the only ones that can modify this) would never ever say that they can take away a discount without notice, they would get fined for that.noproblem wrote: ↑ After about 5.5 years with Bell, I am finally going to terminate all my 3 services and give my business to Rogers.
Bell's representatives and business practices are not ethical and moral at all. They will offer you a discount and obviously doesn't show up on your bill, then when you call in, they said they revoked the discount saying that they have the right to take away discounts at any time without any reason.
They also email you with promotions saying that you're eligible for a free item (e.g. adapter), then when you call in and quote the promotion code, they say you're not eligible because you have too many discounts, but if you want the item, it's only $24.95. Then why email saying I'm eligible? Bait and switch right there.
I always record my phone calls with Bell and also request physical transcripts of all calls from privacy@bell.ca. However, they typically miss providing me a copy of ALL calls and leave out relevant information in transcripts they do provide.
Bell representatives also promise that prices are guaranteed for 2 years, but then 3 months into the services, you're subject to their price increases, misleading consumers.
Do yourself a favour and choose a company that is ethical and moral.
Email and mail promotional material is sent randomly, it is not actually targeted towards specific people. This makes me mad about all these companies, I had the same to me happen with Rogers and the service wasn't even available in my area hah
Lol You think Bell will provide you with physical transcripts of their calls? This isn't the pentagon hah. Those calls are recorded for security purposes and are their property. They have no reason or right to share them with you or anyone else and they sure won't waste their time to have them transcribed.
Prices are not guaranteed for 2 yrs, the discounts are. This is on your contract and your terms of use, very very clearly displayed. If you do not read your contract, that is your fault. Mislead? Of course they will try to mislead you, that's what every business does. Just like Rogers says they have gigabite internet haha or true fibre optics.
Read what you buy