Bell Canada Lies! Fake names are used by their representatives
And all that just to save $3/h in wages. No company that outsources support to India are loved by their clients due to pretty crappy service. I may have understood that if they were saving real money, but the difference what they pay those folks here and our US and Canadian based companies are is very minimal. Not to mention it's been known that central Europe tech support is 1000X better and speak 1000x better English( eg, Romania based).
Next time you'll have a question and will have a chat with Thomas, who can't seem to answer basic questions, know that you are speaking to some dude in India with barely any knowledge of what he is doing