Bell charging me for calling toll free numbers... UPDATE #2: official resolution
I called in and I was told that I am being charged $56 for a 112 minute call I made to a toll free (1-877) number.
I have unlimited Manitoba calling (not Canada-wide) and the 1-877 number is ultimately in Ontario.
I asked to speak to a supervisor and, after waiting nearly an hour, was told that I indeed need to pay it and it's all outlined in the terms of my agreement. I asked him to read me the terms over the phone where it specifically addressed that and he put me on hold for another 5 minutes then I got disconnected!
Needless to say, I'm not happy. I'm going to call back tomorrow, but I'm looking for advice.
Am I out to lunch? Is it reasonable to pay 50 cents per minute for a call to a toll free number?
Thanks for any advice you can provide.
update: Bell has agreed to reverse the charges and currently looking into why the charges have been happening. Will update further...
Update #2: An executive from Bell called me this week and referenced the CCTS complaint I filed. They acknowledged that the charges to toll free numbers were indeed due to a billing error. She apologized for the fact that it took so long and so many attempts to reach a resolution. I have her phone number which I may call if I encounter any future charges like this. And she added a 10% courtesy discount on my bill for the next 2 years.
I then receive an email from CCTS that advised that the matter is resolved, with an attached letter from Bell which outlined the full issue and resolution as stated above.
So, long story short, I am satisfied with the outcome. I do think that filing the CCTS complaint was helpful in that Bell seemed to have to respond directly to it and provide an official response.
Obviously, Bell's initial responses (first 5 actually) were atrocious. If I could do it again, I would have probably just filed the CCTS complaint after the first runaround I got from their CSR.