Bell deliberately screws there customers.
I initially signed up for Bell as I was in a commecial building and we didn’t have any other options for internet. I didn’t have to much problem initially other than I was paying much higher rates than I should. I signed a year contract. After about a 2 years and 3 months I moved locations to a new place that included internet (ya!), so I call Bell to cancel my service. 30 mins waiting before I get a customer service rep. It is at this time that they tell be I am still under contract and there will be a penalty of 3 months. I am like “What? I only had a year contract” they then inform me that my contract AUTO-RENEWS every year, so I am now on the hook for 3 months of service. I ask to speak to a manager, I am put on hold for another 20 minutes, then the operator says that a manager isn’t available, and that if I like I can get a manager to call me back within 72 hours. I tell the guy I don’t want to wait and to just send me my bill (I gave up at that point.) So I wait for the final bill, and nothing shows up in the mail. I call them again a month later to request my final bill, and for them to send me a box or something so i can send them there modem back. They tell me that they have been sending my bills to the old address, the one I told them I was moving from and would never ever be going back to, so I give them my new address (again). 3 months later I get a call from there collection department for the bill. I tell them I have been waiting for the bill and it was never sent to me. They respond coldly with some vague thing saying must have been a computer glitch or something, and they tell me they are charging me late fees on the bill I never got. I ask them where they have been sending the bills, and of course it is still my old address, so again i give them my new address. All in all a total bunch of useless tools. I will NEVER deal with Bell again!