Bell Internet Abuse Complaint Against Me!
Anyone know what this notice is about? I did a search and it doesn't seem like other people are getting this message.---------- Original Message ----------
From: "firstname.lastname@example.org" <email@example.com>
Date: August 15, 2016 at 10:28 AM
Subject: Ongoing: Network Abuse Complaint - Scan & Secure Systems (*********)
Reference Bell Internet ID: *************
Despite our previous notice, the Bell Internet Abuse Dept. continues to
receive complaints (example below) indicating that a device or computer
systems operating behind your Bell internet account is affected by an
insecurity (virus/malware infection) and open to exploitation.
To prevent your systems from being used without your knowledge, we
recommend that you perform virus and malware scans on all your
computers, and ensure Microsoft Windows is secured with up to date
security patches. If you are unable to diagnose and resolve the problem
we suggest you consult a computer savvy friend or certified technician.
On the date specified in the report (2016-08-12), the Bell IP address
********* was assigned to your internet account. If additional
complaints of this nature are received we may have no choice but to
suspend the internet service until the problem is resolved. Due to this
activity, Bell IP space has been blocked causing impact on other
If you do not have anti-virus software installed, Bell Internet provides
McAfee Security software free with your internet service. To activate
and install McAfee Security from Bell on your computers, visit the
http://support.bell.ca/Internet/Securit ... y-computer
You can also perform a free online virus scan by visiting:
We thank you for your cooperation in this matter and trust that you will
comply with our policies in using our service.
Internet Abuse Analyst
firstname.lastname@example.org / email@example.com
[ Complaint ]
Original Message Follows:
Dear Bell Canada,
Pursuant to Sony Network Entertainment International LLC ("SNEI")
corporate policy, the below IP addresses were blacklisted because SNEI
detected activity that is abusive to our network services. This abuse
may be the result of a computer on your network that has been
compromised and is participating in a botnet or virus infected.
The following table of IP addresses, dates and times should help you
correlate the origin of the abusive activity. The destination port will
Please take the necessary measures to correct the malicious activity
from the below-listed IP addresses as soon as possible to avoid any
Approximate Time Range (UTC), IP Address, Reason
2016-08-12 11:50 ~ 2016-08-12 12:20 (UTC), *********, Account
I currently am running Avast antivirus and have scanned my PC with malwarebytes and nothing is showing up.
Anyone know how to fix this? Is it advisable to reply to this kind of email to try and work with bell on finding a solution?