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[Bell] Bell land line discount

  • Last Updated:
  • Mar 14th, 2017 6:25 pm
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Jr. Member
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Jan 18, 2010
123 posts
16 upvotes
Montreal
krs wrote:
Feb 8th, 2017 4:51 pm
I just came across this thread on google.

Thinking of doing something about my Bell phone service as well - question for Apple IIGS:

What is the speed of your DSL connection?
My current DSL speed is 10 Mbit with 1 Mbit upstream (approximately 1,250K/sec downstream and 125K/sec upstream).
Mine is only 3GB or a bit more - I wonder if that is fast enough for VoIP as well as internet use.
That should work, in fact some providers claim the minimum required for their VoIP is 1 Mbit (and even less for the upstream). The question is what is your upstream speed? If you're uncertain of either, go to speedtest.net and run their test.

There are also different quality codecs to consider, the higher quality ones use more bandwidth. For example G729a uses about 24 kbps/sec, while G711u uses about 80 Kbps/sec. I wouldn't worry about that though. You just want to make sure you have a solid and stable Internet connection, and I'd recommend as close as 1 Mbit for your upstream as possible (the test above claims mine is about 0.92 Mbit). Your 3 Mbit downstream should be more than enough, so long as you're not doing a lot of heavy streaming, downloading or sharing the connection with others.
Jr. Member
User avatar
Jan 18, 2010
123 posts
16 upvotes
Montreal
ricedion wrote:
Feb 8th, 2017 5:11 pm
Hi. does Bell always bill us one month in advance for all services? I cancelled my Bell phone and Internet on Dec 5, 2016, but received a bill on Dec 14 for both services. In Jan, home phone charge was reversed (I believe the reversal is done correctly), but there's no reversal done on internet. I spoke to the Bell agent just now, and she claimed Bell charge different services differently. I'm confused, and unsure how to argue with her. Can you provide some insight on my dispute please?
What is your billing cycle date? Look at one of your past invoices, you should see something like "Monthly Services (start-date to end-date)" (i.e. Dec 14 to Jan 13). Bell's billing system works on a 30 day window, though its different for each customer. It's not difficult to calculate what you actually owe once you know that window.

In a nutshell though, unless your Internet runs on a different billing cycle, Bell must prorate your unused days and refund you the difference.

On a side note, looks like Bell is no longer advising customers of price increases. Most people are only just now finding out about the February 1st $2.51 increase for their phone service. So glad I'm not a Bell customer any longer.
Deal Addict
Apr 10, 2003
4590 posts
580 upvotes
Toronto
Apple IIGS wrote:
Feb 17th, 2017 1:29 am
What is your billing cycle date? Look at one of your past invoices, you should see something like "Monthly Services (start-date to end-date)" (i.e. Dec 14 to Jan 13). Bell's billing system works on a 30 day window, though its different for each customer. It's not difficult to calculate what you actually owe once you know that window.

In a nutshell though, unless your Internet runs on a different billing cycle, Bell must prorate your unused days and refund you the difference.
Thank you. I have reviewed my Dec bill and now understand how they calculate my bill. Also when I called them, the agent had no issue to give me the prorated amount for my internet. She told me the phone's prorated amount was already being calculated systematically, but the internet amount needs to be calculated manually.
Jr. Member
User avatar
Jan 18, 2010
123 posts
16 upvotes
Montreal
ricedion wrote:
Feb 17th, 2017 2:24 pm
Thank you. I have reviewed my Dec bill and now understand how they calculate my bill. Also when I called them, the agent had no issue to give me the prorated amount for my internet. She told me the phone's prorated amount was already being calculated systematically, but the internet amount needs to be calculated manually.
I was told by their agents, after you've canceled, phone billing is not automatically calculated and prorated by the billing system. Sure enough, that appears to be the case. My service ceased 9 days before the end of my billing cycle in November, yet the system never did recalculate my bill.

I had to call in and have an agent manually calculate and credit what was owed back. Interestingly, because of that small credit balance on my account, the system has continued processing bills as recently as mid-January this year (even though my services have ceased) and I never saw the system attempt to prorate my billing. Maybe it only calculates if it's a certain number of days you overpaid? No idea. I just know you have to be vigilant when it comes to getting a refund from Bell. Also worth nothing, for refunds under a certain dollar amount, the system will not automatically mail out a check. You have to call back again, after a few weeks have passed, just to have that done! It's basically a whole lot of bureaucracy designed to make getting a refund difficult. Most people just won't bother, and to Bell, that's to their financial advantage.
Deal Addict
Dec 6, 2006
1987 posts
458 upvotes
I finally got rid of Bell and ported my home number over to OOMA. Now instead of paying $40.00 a month for a basic home phone I pay $4.50 a month for CRTC fees and taxes. I wish I would have done it sooner!
Jr. Member
Aug 4, 2006
140 posts
28 upvotes
GTA - Gwill
Lot of people. But with the increases ... more and more are leaving. But they are still making a ton of cash. I'm at the point to find someone to get me a "free" dryloop in a DSL package so I too can leave. Tired of begging for an annual discount. To paraphrase ... better to die standing up then live on my knees.
Jr. Member
User avatar
Jan 18, 2010
123 posts
16 upvotes
Montreal
ScottMiddleton wrote:
Mar 13th, 2017 9:45 am
Does anyone even use a landline anymore?
Landlines are still common among senior citizens.

Two of my elderly neighbors do not have Internet, and have no knowledge of modern technology. They still use a Bell landline because that's what they've had most of their life and it's dead simple to use. There's the option of switching to a cellular service (either a cell phone or home phone adapter-box) but the voice quality and reception can be poor, and there is no 911 protection.

I'm in the process of trying to get my mother off her Bell landline and onto VoIP, but she likely won't do that unless I pick her up a UPS power strip to keep her phone working during power outages (especially for 911).
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