It's clearly stated on both Bell's and Best Buy's website the return period/exchange period is 14 days or 30 minutes of air time not 30 days.wai_lai416 wrote: ↑Jun 9th, 2013 9:44 pmhopefully bell will step up and offer me some kind of deal or compensation even though i'm a new customer.. i purchased a gs4 from bestbuy mobile.. bell's doa policy is 30 days.. bestbuy said theirs is only 14 days don't care about bell policy so they sent me to bell.. bell sent me to bell corporate store.. corporate store sent me back to bestbuy.. bestbuy sent me to bell customer support.. bell customer support sent me to samsung... all i want is to exchange my overheating gs4 for a new gs4... and this process pushed me to 30days.. now i'm on the 31day -.- filed a complaint to BBB hopefully bell steps it up... BELL not honoring their own DOA policy.. bestbuy doesn't represent bell when they sell bell products??
http://support.bell.ca/Billing-and-Acco ... rders_work
http://www.bestbuy.ca/en-CA/help/return ... c1075.aspx
Right now your options are to take it a Bell Store, call Bell's Customer Service (1-800-667-0123) or contact Samsung (1-800-726-7864) any one them can setup up the warranty service. Unless they determine it's user damage I'll all be free of charge. Negative side is it'll take about 10 business days to turn around a repaired phone, so it might be wise to take it to a Bell store and pay the deposit for a loaner phone in the meantime.