Bell is not honoring what they said
Really appreciate some insight and guidance from everyone here. I've entered into a contract under a small business account to have Bell Canada provide TV and Internet services. The contract states that I will be getting Business Fibe Internet 25 (monthly fee after discount $46) and Business Fibe TV with the 'good' package (monthly fee after discount of $28.95). Here's where it goes south, I went and called Bell to add the international TV package to my services, what he told me was that there would NOT be any additional charges for this package. I ended agreeing to it as I was under the assumption that he would take away/downgrade me from the 'good' package to the 'basic' package and put me onto this international package. 2 months later I see an additional $15 dollar on my bill and they tell me it is what it is and they can't do anything to help me. Currently, I'm paying an additional $15 dollars and I got downgraded to the basic package and stuck with this contract for 3 years, this was NOT what I agree'd to on the phone. I was unable to file a complaint with CCTS as i'm under a small business account. Is there anything i can do at this point?