Bell is screwing me over - advice?
-I have two phones on a share plan
-1st phone: Quebec number. $60 for unltd nationwide + 5 GB + $25 for 3 GB (all sharable) = $85
-2nd phone: Ontario number. $50 for unltd nationwide (no data - shares with first line)
-Inquired in the chat on the Bell Website about changing the 2nd phone to the same plan as the 1st and taking off the $25 for 3 GB - to make the bill $120 total
-She said it was possible to get the same plan for $60 on the 2nd line and to call into Bell 1-800-667-0123 to complete the change (screenshots attached)
-When I called the person told me the $60 deal was only available in Quebec and I could get it if I changed the number (which I said I would think about and call back)
- Got a text saying my rate plan was changed on the 2nd line and when I checked online it was the exact same (unltd calling no data) but for $10 more a month
- I called in and they said that they are sorry but the $50 unltd nationwide plan that I had is no longer available
-Was offered a $10 bill credit for 6 months
From my point of view, Bell is at fault here and should own up to it. For the last call I was on hold for over an hour waiting for a resolution. They were too busy for the night so a supervisor is calling me back sometime tomorrow.