Bell Sucks Rant (New Update)

[Jaytee]

I just moved into a new condo and got Rogers services. I called, tech came over two days later and hooked up everything and brought everything home phone and internet modems. Im not happy with Rogers speeds so I call Bell to switch to DSL and a land line. This is what happens.

1. I call Bell to sign up for land line and dsl in my new condo. I spend 20 mins on the phone giving them all my info, they want 2 pieces of ID, alternate contacts, employer information, etc. After I finish giving them everything, they go, oh, your condo is vDSL I need to transfer you to another group, sorry. Im like fine.

2. They transfer me, I get disconnected.

3. I call back, this time I ask for the vDSL team and they transfer me. I spend another 20 mins giving them all the exact same info and answering all their questions. After all that they say they will send me a dsl model in a week or so. Im like, well the guy is coming in a few days to hook it up, cant he bring one (Rogers does this), they go no. Well I want internet asap, can I pick it up a Bell World store, he goes, no problem.

4. I go to Bell World, they say they I cannot pick up the modem. They have them but they cant give them to me unless I signed up there. Then they find out Im vDSL and they dont even have those types of modems.

5. I call Bell, I tell them Bell World wont give me one and the women goes that right. They can send Bell World one to pick up but its the same as mailing me one. I go ok fine, can you mail me one now, they go, not until my line is activated. I go, but I scheduled it in two days, can you sent it now, they go no, not until its been activated.

6. I leave work an hour early to meet the tech. He calls me to say he will be there at 5:30, Im like great. Im home at 5 pm and am waiting until 9 pm as they said between 5 and 9. He doesnt show up. Bell call center is now closed so I have wait until Mon.

7. I call them asked him where the tech was. They go, oh, there was some mainframe problem and they couldnt add me. The tech also didnt need to go into my condo unit, just to the building, but its should work in 24 to 48 hours.

Update.

8. Big surprise, 48 hours later and it still doesnt work. I call Bell today and they said they are sending a tech between 5 and 8 pm which is news to me. They say I have to be there between that time to let him in the building if security isnt there to let him in. Screw that, Im not wasting more of my time for something that may or may not happen.

9. Wow, even bigger surprise. They didnt show up again even though the CSR "promised" I would get a call from a tech. No call, no service. Called again to see what is up. More excuses. Now Im told to expect a call from a tech when the service is working. More problems on the server side. They dont know when that will be. Their computer says today but who knows. I want to ***** at someone at Bell but its not the CSR fault the company they work for are dumb asses.

Update 2.

10. The following Monday I get a call at work from a tech that says he is on his way to setup my phone. I get home and its working. The next day I get a note under my door that another tech came to my unit but I wasnt home. No idea why I got another visit as my line was working.

11. I get the DSL modem in the mail, I pick it up on Friday. I hook everything up and then there is no DSL light on the modem. I call Bell tech support, they do some checking and again there is someone on their server side that isnt setup so I cant use DSL yet. I go, well when is it going to be fixed? CSR says he doesnt have a ETA but if its still not working in a week to call back. Why the hell didnt they tell me that when I signed up for the service? So here I am waiting for a service to be activated and Bell cant tell me when.

I will say it again, Bell is crap.

12. Almost two weeks later and still no DSL light, still no service. I called Bell and more excuses.

13. I call to cancel my phone and DSL. They ask me to give them another chance. I go fine. She goes a tech will call you within an hour. Nope, no call until 3 hours later. Second level tech goes they need to send a tech to my condo and I might need to be home. I say screw you, Im not wasting my time again. I might be home, I might not be. Thats the end of that. That same night, guess what, the DSL light is on. Now that really really pisses me off because they had the ability to fix it right away yet they didnt do dick until I wanted to quit.

14. I called and cancelled the phone and DSL the next day. The service was faster then Rogers, but Im not going to give Bell money monthly. I may call a third party DSL provider that goes through Bell lines for spite.


Worst "service" in my freakin life.

[hyperion]

Stay away from Bell cellphone services also.

[ill_mango]

bell is insanely ********, i wouldnt deal with them unless i absolutely had to from now on

[hightechfan]

I just moved into a new condo and got Rogers services. I called, tech came over two days later and hooked up everything and brought everything home phone and internet modems. Im not happy with Rogers speeds so I call Bell to switch to DSL and a land line. This is what happens.

1. I call Bell to sign up for land line and dsl in my new condo. I spend 20 mins on the phone giving them all my info, they want 2 pieces of ID, alternate contacts, employer information, etc. After I finish giving them everything, they go, oh, your condo is vDSL I need to transfer you to another group, sorry. Im like fine.

2. They transfer me, I get disconnected.

3. I call back, this time I ask for the vDSL team and they transfer me. I spend another 20 mins giving them all the exact same info and answering all their questions. After all that they say they will send me a dsl model in a week or so. Im like, well the guy is coming in a few days to hook it up, cant he bring one (Rogers does this), they go no. Well I want internet asap, can I pick it up a Bell World store, he goes, no problem.

4. I go to Bell World, they say they I cannot pick up the modem. They have them but they cant give them to me unless I signed up there. Then they find out Im vDSL and they dont even have those types of modems.

5. I call Bell, I tell them Bell World wont give me one and the women goes that right. They can send Bell World one to pick up but its the same as mailing me one. I go ok fine, can you mail me one now, they go, not until my line is activated. I go, but I scheduled it in two days, can you sent it now, they go no, not until its been activated.

6. I leave work an hour early to meet the tech. He calls me to say he will be there at 5:30, Im like great. Im home at 5 pm and am waiting until 9 pm as they said between 5 and 9. He doesnt show up. Bell call center is now closed so I have wait until Mon.

7. I call them asked him where the tech was. They go, oh, there was some mainframe problem and they couldnt add me. The tech also didnt need to go into my condo unit, just to the building, but its should work in 24 to 48 hours.

8. I finishing ranting and I realize how much Bell sucks and how they make Rogers look like friggin super stars.

Rogers is with out a doubt worse then bell.

[Harkonnen]

Rogers is with out a doubt worse then bell.

While I can't say i've had a bad experience with Bell per se, I find that the way that they conduct their business is down right counter productive.

Case in point:

We had long distance through Bell. My dad found a third party carrier with cheaper rates to the 3 overseas countries we call the most. Granted Bell can't match every rate, Bell wasn't even willing to match one of the rates. So we switched to the third party, and a month later Bell called us to ask why we switched. We told them we were getting better rates with another LD carrier, and you guys wouldn't match them...so then Bell offered to match the rates. We switched back, only to find that Bell only matched them for a 3 month period, then gave us their regular rates again.

Then Rogers got their Home Phone system up and running, with unlimited calls to the US for $20 a month. I called Bell to ask if they had something similar as my wife is American and free North American calling would be great; nope they had nothing to offer. So I switch over to Rogers, and 2 months later Bell calls asking why we left. I told them the same thing, and then they offer me an ass package of 1000 minutes for $10 a month - and to add insult to injury, they would charge me a $50 re-connect fee. Why even bother to call me?

Now, I'm looking to go HD. I called Bell to see if they have any specials going on that I can take advantage of (i'm a *paying* expressvu customer). They don't have a single thing to offer me, and i've been a paying customer for almost 4 years. One call to Rogers nets me a free HD PVR Reciever and free programming for 3 months for less than I'm paying Bell right now for their standard package. I call Bell back to tell them i'm about to cancel my service, are you sure that there isn't anything that they can offer me? And the CSR has the gaul to tell me that it's my choice, but i'd be making the "wrong move" by going with Rogers, and that i'd regret it.

So far, I've got three cell phones, internet service, and local and long distance phone services, and soon TV service with Rogers, and I'm loving it. They've been great to me, and the CSRs always seem to be able to help. I can't for the life of me understand why Bell wouldn't offer something to match their competitors, have me transfer my services and then offer me the same thing that I already have?

Just doesn't make sense.

[raptorsfever]

OP I've experienced the same thing that you did. Actually, I've experienced much worst. Our internet was down for 2 weeks and customer reps kept promising that it will be on by midnight or 2-3 days. 2 appointments that the technician didn't even bother showing up. 3rd try of booking an appointment, the technician was late for like 5 hours. So yeah, I basically wasted my whole day waiting for someone to come. Then a week later, our high speed internet stopped working again. Yeah, I didn't want to go through the hassle and trouble that I went through with Bell so I transferred our home phone, cable and internet to Rogers. I'm very happy with Rogers. All the technicians came on time when they installed cable, internet and home phone. Rogers is willing to negotiate, as well, I got them to lower their local telephone line to $21.95 with free caller id to make it comparable with Bell's price.

Yeah, Bell is worst of the worst!

Three major problems that I've had with them within 2 years and I just had about enough. I don't think I will deal with them anytime soon.

[revelation]

Its like Bell hasn't bothered to update anything.

Their customer service is terrible... even their sales is atrocious. I call in to ask about vDSL in my condo, and I'm so turned off by the experience that Rogers suddenly doesn't seem so bad.

Their cell phone service can be compared to Telus, except that Telus' customer service easily surpasses theirs. Rogers is better than Bell's too, except we're talking about a different type of phone.

Their home phone service is pretty much the same as Rogers'... no edge there.

They're not cheapest in any category. They are not the best in any category. They do not have the most helpful CSRs.

What do they have that would appeal to the consumer?

[ynot]

Just a couple of notes:

First, we all know Bell sucks.

Second, Rogers sucks as well.

[dux]

I've worked for Bell tech support, and I only lasted no longer than 3 months.

Yes, their support is awful. Bell does not give a damn about their customers, they take each call as a lost a revenue, and I was pretty much told that we should make sure that after each call the customer will never call us again for help. If you ever wondered why there were so many questions at the end of each call, that is the reason.

[surge]

I feel your pain OP...My houseline was with bell... and then one day it stops working. Ok great, now I can't even call customer support to get help. So I have to waste my cell phone minutes talking to them... and you all know how long it takes. They tell me they will send a technician over in 2 weeks. TWO WEEKS. So I blew up on them and they said 2 days. Sure enough, he came in two days, looked around my house at all my phones, looked at the box outside and said that it’s not a problem inside the house. I asked if he could fix it, and he said it’s a box problem, it takes another technician... So he schedules another appointment for a guy to look at the box in front of me on his phone. He tells me the earliest a guy can look at the main box is the next day, and seeing as how the day was almost over, I said ok. The next day passes by and STILL NO PHONE LINE. I call back to see what the hell is going on, and they don't even know what I'm talking about. I explain the whole situation, and they try to convince me that the guy went there and everything is fine. I ask them why my phone isn't working then and they say it's probably a problem at my house... At this point I really wanted to stab the person through the phone. So they sent over another technician the next day, and I told him everything that was going on. He walked with me to the box and opened it. It turns out my house wasn't labelled, and someone decided to cut the line going to my jack. He put it back in, and my phone worked. (Why couldn't the first guy open it, I don't know...) Yay... end of story? HELL NO.


My phone works fine for a day or two, and then it gets disconnected again. Ok, now I get out my iron boots for some serious a**kicking. I get a technician over the same day and we walk over to the booth. My line is disconnected again, because no one labelled it yet. The guy put a sticky on my line and said THIS LINE IS IN USE with his employee number, so I figured all would be well and I went home. The next day, same problem, my phone is disconnected. So I called my local terrorist group and told them to burn the nearest bell building. Then I called Bell office and told them the whole story. They said that on their computer, my line is not visible, and it's just an empty port. I tell them to add it in, and they told me it would take about a week. Yes a week to put in my name beside a jack. In any case, they fixed it the same day, and that was the last of my problems. I spent probably around 30$ on my cell phone just talking to them because they're little SOBS.

[Jaytee]

Wow, thats brutal. At least I know Im not alone.

I feel your pain OP...My houseline was with bell... and then one day it stops working. Ok great, now I can't even call customer support to get help. So I have to waste my cell phone minutes talking to them... and you all know how long it takes. They tell me they will send a technician over in 2 weeks. TWO WEEKS. So I blew up on them and they said 2 days. Sure enough, he came in two days, looked around my house at all my phones, looked at the box outside and said that it’s not a problem inside the house. I asked if he could fix it, and he said it’s a box problem, it takes another technician... So he schedules another appointment for a guy to look at the box in front of me on his phone. He tells me the earliest a guy can look at the main box is the next day, and seeing as how the day was almost over, I said ok. The next day passes by and STILL NO PHONE LINE. I call back to see what the hell is going on, and they don't even know what I'm talking about. I explain the whole situation, and they try to convince me that the guy went there and everything is fine. I ask them why my phone isn't working then and they say it's probably a problem at my house... At this point I really wanted to stab the person through the phone. So they sent over another technician the next day, and I told him everything that was going on. He walked with me to the box and opened it. It turns out my house wasn't labelled, and someone decided to cut the line going to my jack. He put it back in, and my phone worked. (Why couldn't the first guy open it, I don't know...) Yay... end of story? HELL NO.


My phone works fine for a day or two, and then it gets disconnected again. Ok, now I get out my iron boots for some serious a**kicking. I get a technician over the same day and we walk over to the booth. My line is disconnected again, because no one labelled it yet. The guy put a sticky on my line and said THIS LINE IS IN USE with his employee number, so I figured all would be well and I went home. The next day, same problem, my phone is disconnected. So I called my local terrorist group and told them to burn the nearest bell building. Then I called Bell office and told them the whole story. They said that on their computer, my line is not visible, and it's just an empty port. I tell them to add it in, and they told me it would take about a week. Yes a week to put in my name beside a jack. In any case, they fixed it the same day, and that was the last of my problems. I spent probably around 30$ on my cell phone just talking to them because they're little SOBS.

[Emancipated]

I signed up with Rogers Internet today. Couldn't get a price match because the guy's manager supposedly said no. I said 3Web, Pricematch. Now! Didnt' budge.

Ok, sign me up then. I'll pay regular price.

IMO, Rogers and Bell (having dealt with both on good and bad days) are equally incompetent. Their sales staff are no more intelligent than any English speaking person with remedial dictation skills.

That's the way it is. You just hope things go well and your connection never has a problem so you don't have to deal ith them again.

[masterballer]

Bell totally sucks ass! my home phone was out for 3 days, they came to fix it but the guy disconnected my 3web DSL service .... try telling them to come fix it after when you dont have dsl with them.... i called atleast 2o+ times and FINALLY after 3 days they came back to fix the dsl they screwed up... bell sucks ass! stay away!

OH and BTW they told me they would come on 3 different times and days but they didnt show up!

[Narci]

make sure bell is not charging you starting from the day they connect. Find out the start date of when they are charging you and tell them to prorate it for the days you never got service.

[hightechfan]

Bell totally sucks ass! my home phone was out for 3 days, they came to fix it but the guy disconnected my 3web DSL service .... try telling them to come fix it after when you dont have dsl with them.... i called atleast 2o+ times and FINALLY after 3 days they came back to fix the dsl they screwed up... bell sucks ass! stay away!

OH and BTW they told me they would come on 3 different times and days but they didnt show up!

Part of the probleam is you called 20 plus times.Both rogers and bell have a policy that is someone calls over 20 times your put on the black list.