Bell TV - CANCEL YOUR TERM WITHOUT PENALTY (Limited Time)
I posted a brief narrative of my success further down in this post:
http://forums.redflagdeals.com/bell-tv- ... st14358385
Should this be moved to HOT DEALS?
I read over my February 2012 bill from Bell and noticed this excerpt from Page 4:
"As of April 19th, the Interactive movie guides will no longer be available. If you wish to modify or cancel your service as a result of this change, please call 1 888 759-3474."
I declare this to be a change in my Programming with Bell that can not be replaced, and I decide to cancel my services with Bell for this reason, among other issues I have had with Bell's Programming.
Section 3 of Bell's Residential Customer Agreement states the following:
"Subject to applicable law, Bell TV
reserves the right to change the terms and conditions
of this Agreement and the rates, charges, fees and
Programming at any time. Bell TV will notify you at
least 30 days in advance of any change to the terms
and conditions and the effective date of that change, so
that you may, as your sole and exclusive remedy,
cancel your subscription if you don't agree."
On March 1, 2012 I called in to Bell to cancel my subscription as a result of this change. I spoke with one of the front line customer service representatives who understood my concern and agreed that this change in Programming is a breach of the Agreement. He passed me to the cancellation department where I spoke with whom I believe would be a loyalty rep. She advised she can cancel my subscription; however, I am still required to pay the early termination fee regardless of the breach of the Agreement.
I requested to speak with a manager and spoke with a Bell Supervisor. I explained my situation, explained the excerpt from my February bill and the change in Programming under the Terms and Conditions of the Agreement.
The supervisor was adament in deciphering why I would cancel my subscription due to the deletion of the Interactive movie guides, and she failed to pay attention to the Agreement with respect to handling my cancellation request. I was presented with the same response; I can cancel my subscription, but I would still be required to pay the early termination fee.
My position is that Section 3 of the Agreement states I have 30 days to cancel my subscription upon a change of the terms and conditions I do not agree with. This act would dissolve me from the Agreement and its provisions and I would not be subject to the early termination fee.
My February bill is dated February 10, 2012. I called on March 1, 2012, which is well within the 30 day period to cancel my subscription. Because the early termination fee is an extension of the Agreement (Term Contract), I feel I should not have to pay said fee.
Am I trying to find a loop hole to get out of paying the ETF? If I'm successful, it's my gift to anyone else in this situation.
Thoughts? Flames? Errors in my grammar?