Bending The Rules For Customers
Should employees disregard corporate policies in order to please their customers? Should business owners understand being scammed is the cost of doing business? Should employees understand, customers don't care about them because "it is their problem"? As a customer myself, I don't expect an employee to bent the rules all the time just for good service but its just me though. What is your opinion on those questions for those who never worked in retail and the service sector. Do you agree or disagree?