Boxing Day 2012 Deals Archive

Best Buy Boxing Day Laptop Scam

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  • Jan 5th, 2013 11:17 am
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Deal Addict
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Aug 26, 2008
1324 posts
120 upvotes
Winnipeg
nuch wrote:
Dec 28th, 2012 12:14 pm
A bunch of whining little babies. Don't buy the laptop simple as that. If they think they can sell it with the xtra service then all the power to them.

Move on, there are hundreds of other retailers.
akz wrote:
Dec 28th, 2012 1:03 pm
easier said than done if it was any other regular sale, but for boxing day time is crucial and if your there they have stock but will only sell you one with a $150 addon id like to see your move on there are "hundreds" of other retailers in action.
exactly. it's not a big deal unless you had to stand in line to get this. chances are ppl chose to 'go for' this deal and wait in line to get it instead of going to some other retailer and stand in line to TRY and get that deal. if the flyer made any mention of 'plus set up fees' then at least they were up front about it. without any mention of that, especially if they advertised any kind of minimum numbers available, they are lieing.

it would really suck if another competitor had a similar deal and you missed out on it because you lined up at bestbuy because they had 'more' available and you figured your chances were better.

the retailer doesn't have to sell you anything at any price, but they do have to honour what they put in print. if they advertise 10 laptops at 300bux, then they NEED to have 10 laptops available to sell at 300 bux. not 2 and 8 others that have an extra fee of 150bux of 'pre-installed' software that nobody authorized.

personally, i'd want to pay LESS for a laptop that wasn't factory fresh. what's next, selling floor models of plasma TV's for 200bux over sticker because they've been 'professionally broken-in' and are ready for immediate use...

and yes i'm exaggerating(a lot). but unless it's a different item, they should not be able to force you to buy a service(unless advertised) in order to buy a product at the advertised price. if they were, don't you think every cell phone company in the world would be 'selling' their phones for $0 without having to put the * and state 'on a 3yr contract' in fine print beside it? there's no difference here. they are advertising a product, as is, and when you get there it's bundled with a service that was never mentioned before.

they may have their heart in the right spot(trying to alleviate the 'rush' of setting up multiple computers right after boxing day) but they are clearly using it as an excuse to squeeze more profit. they GREATLY over-estimate how many ppl want that service, and use it as a way of denying customers. they know they can sell 10 computers with the extra fee. it just probably won't be the first 10 ppl that ask for them.

as consumers there's two things we can do. ***** and whine online(check) and not shop there.
Deal Addict
Jun 30, 2010
2348 posts
477 upvotes
Vaughan
kamascottra wrote:
Dec 28th, 2012 3:55 pm
they may have their heart in the right spot(trying to alleviate the 'rush' of setting up multiple computers right after boxing day) but they are clearly using it as an excuse to squeeze more profit. they GREATLY over-estimate how many ppl want that service, and use it as a way of denying customers. they know they can sell 10 computers with the extra fee. it just probably won't be the first 10 ppl that ask for them.
+1 You are 100% correct. The idea is to make it much easier for customers that want the setup done to just take the laptop home with them. The issue is that they overestimate the amount on purpose. It was about 50% of laptops/desktops that were pre-setup, where as on a regular day only 20-25% of them are sold with a setup.
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Apr 23, 2004
7172 posts
26744 upvotes
Montreal
Hi there,

Did you post your story on their Facebook page? *lol* Seriously, you should get this posted on there and people will start to share the link and give bad PR...

Ju Leon...
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Dec 7, 2009
13008 posts
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cloakster wrote:
Dec 29th, 2012 1:02 am
+1 You are 100% correct. The idea is to make it much easier for customers that want the setup done to just take the laptop home with them.
You do realize that there is no `setup`- The machine is sysprepped and the end user simply has to agree to the license, authenticate windows, put in their username, and choose what type of network it is. These are all things the end user should be doing anyways, primarily for legal reasons (Best Buy should not be accepting license agreements on your behalf) but also because some of these options are custom by nature.

If I were to pay anyone for anything, it would be to wipe the computer and install a fresh version of Windows with no extra software or adware on it. Best Buy however charges for bogging the computer down with even more crap, while keeping awful products like trial versions of McAfee, speed boosting toolbars, and ads for products that pop up every time you boot your computer.

Shame on them.
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