Best Buy Concierge delivery for appliances big fail.
Best Buy Appliance Delivery Service Is anything but Concierge. In fact there is no Concierge department.
I am here to warn people against using Best Buy for appliance. You as a customer are there last concern. This is not my first issue with online services. Here is a link to my experience with Future Shop Best Buy’s sister company. https://www.thestar.com/business/person ... opper.html
I ordered refrigerator BestBuy 2 weeks ago today. I chose Best Buy not because of the price, it was the same price at many retailers. They promise a call the same day if you order before 7 pm. No call. I called the next day to find the earliest deliver time was Saturday September 23 2017 I made it clear the door handle had to be switched from the left side to the right side. Fridge arrived 40 minutes before the assigned delivery window. The driver made it clear he had no intention to switch the handle and I made it clear I would not sign for delivery. I thought he reluctantly agreed at that point to do it. They took the handle off showed it to me and said Best Buy did not pack the part needed. Note they do not work for Best Buy they work for Go Logistics. After they left I found the part needed in the fridge door.
They either never intended to switch it or did not know how.
It took me 4 calls to Best Buy to get someone out the following Friday. On Wednesday I also states I want The $50 moving fee refunded.
Two workers showed up on Friday again half hour before the 3 hour window provided.They switched the handle and stated the job was done and left for the elevator. Immediately trying the handle I found the door was wobbly and did not open/close properly. I was able to catch them at the elevator. They came back and reinstalled in reading the instruction manual. They told me they forgot to change the bottom Hinge.
Today I called to enquire about the $50 refund. I spoke to Tammy who escalated me to her supervisor Rikki. Both these workers were fantastic. But they couldn’t do anything. They acknowledge seeing the request from last Wednesday. But only Head Office can deal with this. Head Office cannot be contacted by phone by their own call center staff. SHAME ON YOU BEST BUY. My issue is now with head office. I don’t know if Shannon Kidd still works there. But years ago she promised changes.
Rikki told me there is a 3 day window for head office to reply and that she has done all that she can. I advised Rikki I had enough and if Head Office can’t reply my next step is to post on the internet. I did not originally ask for a store credit but yes one might be nice. What I would like to know is why do you continue to isolate from the front line staff. I am not a happy customer whatsoever and will encourage people to shop elsewhere. My Best Buy order number is 577610176.
This is an original post. Until I receive an online explanation I will repost to keep this active.
Tad Klupsas Etobicoke
I am here to warn people against using Best Buy for appliance. You as a customer are there last concern. This is not my first issue with online services. Here is a link to my experience with Future Shop Best Buy’s sister company. https://www.thestar.com/business/person ... opper.html
I ordered refrigerator BestBuy 2 weeks ago today. I chose Best Buy not because of the price, it was the same price at many retailers. They promise a call the same day if you order before 7 pm. No call. I called the next day to find the earliest deliver time was Saturday September 23 2017 I made it clear the door handle had to be switched from the left side to the right side. Fridge arrived 40 minutes before the assigned delivery window. The driver made it clear he had no intention to switch the handle and I made it clear I would not sign for delivery. I thought he reluctantly agreed at that point to do it. They took the handle off showed it to me and said Best Buy did not pack the part needed. Note they do not work for Best Buy they work for Go Logistics. After they left I found the part needed in the fridge door.
They either never intended to switch it or did not know how.
It took me 4 calls to Best Buy to get someone out the following Friday. On Wednesday I also states I want The $50 moving fee refunded.
Two workers showed up on Friday again half hour before the 3 hour window provided.They switched the handle and stated the job was done and left for the elevator. Immediately trying the handle I found the door was wobbly and did not open/close properly. I was able to catch them at the elevator. They came back and reinstalled in reading the instruction manual. They told me they forgot to change the bottom Hinge.
Today I called to enquire about the $50 refund. I spoke to Tammy who escalated me to her supervisor Rikki. Both these workers were fantastic. But they couldn’t do anything. They acknowledge seeing the request from last Wednesday. But only Head Office can deal with this. Head Office cannot be contacted by phone by their own call center staff. SHAME ON YOU BEST BUY. My issue is now with head office. I don’t know if Shannon Kidd still works there. But years ago she promised changes.
Rikki told me there is a 3 day window for head office to reply and that she has done all that she can. I advised Rikki I had enough and if Head Office can’t reply my next step is to post on the internet. I did not originally ask for a store credit but yes one might be nice. What I would like to know is why do you continue to isolate from the front line staff. I am not a happy customer whatsoever and will encourage people to shop elsewhere. My Best Buy order number is 577610176.
This is an original post. Until I receive an online explanation I will repost to keep this active.
Tad Klupsas Etobicoke