Beware of cancelling a Telus Contract
I was with Telus from Fall of '06 (don't remember the exact month) on a 3 year contract that would have expired this Fall.
I wasn't happy with Telus. My plan was decent, but I didn't like their phones, nor did I like the reception/service area from Telus. I very often wouldn't get any reception in certain places; whereas my friends (with Rogers/Fido) would. This really annoyed me.
After going on HowardForums' Telus sub-forum and talking to a few Telus stores about canceling a contract; I found out that you are suppose to be billed $20 + taxes a month for the remaining months of your contract.
Not true ...
After I switched my number to Rogers, I got my last bill from Telus ... a whooping $248.
Why? Well they did the charge for the remaining months immediately under one bill (12x20 = $240).
I called Telus, spoke to a rep; even spoke to management and they told me that they have never heard of billing people $20 a month for the remaining time period. The best they could do for me was to send out e-mails to the stores I spoke to (Vaughan Mills & Yorkdale) and tell them about their mistake.
At that point I was already frustrated even more with Telus, but I said to hell with it; paid the whole amount and was relieved from Telus' horror.
So beware, if you are planning to cancel your contract; you'll be paying the $20 penalty per month immediately at full amount. I'm not sure if this is true Rogers, but I can tell you from first hand experience that it is true with Telus.
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