I think people here are missing the point that I was trying to make.
Obviously, I don't know much about phone contracts, and no I didn't read my contract when I signed it back when I was 16; so forgive me if I was ignorant back then (perhaps still a bit now?).
I didn't rant on about not wanting to pay it, to me it didn't make too much of a difference because $248 paid today will make no difference to me if paid throughout 12 months.
What did frustrate me, and eventually caused me to call Telus was the fact that the representatives trained, hired, and paid by Telus were giving me false information.
This was the first time I was misinformed on something this large (in terms of money).
I have been misinformed about the number of items available in a store before. I have even "lost" a product that was put on hold for me. This happens because there are employees hired by companies who don't care about the customers nor the company, they just want to get paid and leave work for the day. I know this first hand because I've worked with people like this.
This is not the first time anyone here on RFD was provided with false information about some policy.
No, all their phones are just crap in my opinion. I don't like blackberry's nor do I like the LG's and Samsung's offered by Telus. I am much happier with my current SE K800i.
Obviously, I don't know much about phone contracts, and no I didn't read my contract when I signed it back when I was 16; so forgive me if I was ignorant back then (perhaps still a bit now?).
I didn't rant on about not wanting to pay it, to me it didn't make too much of a difference because $248 paid today will make no difference to me if paid throughout 12 months.
What did frustrate me, and eventually caused me to call Telus was the fact that the representatives trained, hired, and paid by Telus were giving me false information.
This was the first time I was misinformed on something this large (in terms of money).
I have been misinformed about the number of items available in a store before. I have even "lost" a product that was put on hold for me. This happens because there are employees hired by companies who don't care about the customers nor the company, they just want to get paid and leave work for the day. I know this first hand because I've worked with people like this.
This is not the first time anyone here on RFD was provided with false information about some policy.
Given my assumption, I'd thought that people at the Telus mobility booths and stores would be knowledgeable to a certain degree to provide me answers to my questions ... guess I was wrongtkyoshi wrote:The funny thing is Telus' Termination fee is the easiest to find it's right on the website, for other providers you gotta read through the actual contract. All have a $100 minimum.
I find your reply quite rude, but anyway; not every person is capable of acquiring all "common knowledge" now can they ?bubble.tea wrote:This is common knowledge to people in the know...IE people on the forums who do a fair bit of reading in various market aspects. Sorry you had to have it SPRUNG on you as such.
You should re-read my post, I don't think you understood my point. But if you don't want to re-read, thats fine; I knew that there was a contract cancellation fee, I just was misinformed on how I'd be charged.komal wrote:I thought this was common knowledge as EVERY carrier has a contract cancellation fee.
It doesn't make any sense, what would be the point of the contract if you could break it anytime without any penalties?
What I was told was different from your interpretation. After closing the account, I would still receive a bill every month until the expiring month on my contract, during which; the bill would be $20+tax.rabbit wrote:LOL, really. I don't get what the problem is either. Telus did what the guys at Howard Forums said they would do.
Also, I don't get ...
> My plan was decent, but I didn't like their phones,
What, did they hide all the available phones until after you signed up?
No, all their phones are just crap in my opinion. I don't like blackberry's nor do I like the LG's and Samsung's offered by Telus. I am much happier with my current SE K800i.
Absolutely not, if I misunderstood the HowardForum people, then fine ... but the fact that more than one Telus representative (I spoke to 3 just to confirm it) is makes the misunderstanding their fault not mine.EmperorOfCanada wrote: Sorry OP but I don't think this is bad on Telus part. A $400 or even $500 maximum wouldn't be unreasonable but they don't choose to do that and I can hardly blame them.
The misunderstanding was on your part, which sucks, but such it life.
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